James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.
THE CONVENIENCE REVOLUTION The ROCKSTAR CX Show
BUSINESS BEHAVIOR TO #MAKEMOMPROUD
WINNING GOLD WITH CUSTOMERS
PEOPLE FIRST CULTURE
JOURNEY MAPS FOR REAL CX CHANGE
CREATING MAGIC AT DISNEY
ISN'T IT TIME WE MOBILISED OUR ADVOCATES?
UNDERSTANDING THE CUSTOMER AS A PERSON
STATE OF THE CX INDUSTRY
SHEP HYKEN ON CUSTOMER EXPERIENCE LEADERSHIP
ZAPPOS CUSTOMER SUCCESS SECRETS.