ROCKSTAR CUSTOMER EXPERIENCE

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James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.

James Dodkins


    • Aug 4, 2018 LATEST EPISODE
    • infrequent NEW EPISODES
    • 53m AVG DURATION
    • 16 EPISODES


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    Latest episodes from ROCKSTAR CUSTOMER EXPERIENCE

    ROCKSTAR CX - THE CONVENIENCE REVOLUTION - James Dodkins & Shep Hyken

    Play Episode Listen Later Aug 4, 2018 44:35


    THE CONVENIENCE REVOLUTION The ROCKSTAR CX Show

    revolution rockstars convenience shep hyken james dodkins
    ROCKSTAR CX - BUSINESS BEHAVIOR TO #MAKEMOMPROUD

    Play Episode Listen Later Jul 25, 2018 48:51


    BUSINESS BEHAVIOR TO #MAKEMOMPROUD

    behavior rockstars
    ROCKSTAR CX - CX STRATEGY

    Play Episode Listen Later Jul 7, 2018 33:08


    CX STRATEGY

    strategy rockstars
    ROCKSTAR CX - James Dodkins & Lynn Hunsaker

    Play Episode Listen Later May 15, 2018 46:57


    SMASHING SILOS

    rockstars james dodkins lynn hunsaker
    ROCKSTAR CX - James Dodkins & Joseph Michelli

    Play Episode Listen Later May 14, 2018 59:53


    NOW WITH CARE

    rockstars joseph michelli james dodkins
    ROCKSTAR CX - James Dodkins & Bruce Temkin

    Play Episode Listen Later May 14, 2018 55:07


    THE YEAR OF HUMANITY

    rockstars james dodkins
    ROCKSTAR CX - WINNING GOLD WITH CUSTOMERS - James Dodkins & Kriss Akabusi

    Play Episode Listen Later Apr 23, 2018 58:57


    WINNING GOLD WITH CUSTOMERS

    gold winning customers rockstars kriss akabusi james dodkins
    ROCKSTAR CX - PEOPLE FIRST CULTURE - James Dodkins & Michel Falcon

    Play Episode Listen Later Apr 16, 2018 63:40


    PEOPLE FIRST CULTURE

    culture rockstars people first james dodkins michel falcon
    ROCKSTAR CX - USING CUSTOMER JOURNEY MAPS FOR REAL CX CHANGE - James Dodkins & Annette Franz

    Play Episode Listen Later Apr 7, 2018 52:46


    JOURNEY MAPS FOR REAL CX CHANGE

    rockstars maps customer journey annette franz james dodkins
    ROCKSTAR CX - CREATING MAGIC AT DISNEY - James Dodkins & Lee Cockerell

    Play Episode Listen Later Mar 27, 2018 52:58


    CREATING MAGIC AT DISNEY

    disney rockstars creating magic lee cockerell james dodkins
    ROCKSTAR CX - ISN'T IT TIME WE MOBILISED OUR ADVOCATES? - James Dodkins & Yiannis Maos

    Play Episode Listen Later Mar 19, 2018 62:18


    ISN'T IT TIME WE MOBILISED OUR ADVOCATES?

    advocates rockstars maos yiannis james dodkins
    ROCKSTAR CX - UNDERSTANDING THE CUSTOMER AS A PERSON - James Dodkins & Alex Genov (Zappos)

    Play Episode Listen Later Mar 12, 2018 64:51


    UNDERSTANDING THE CUSTOMER AS A PERSON

    rockstars zappos genov james dodkins
    ROCKSTAR CX - THE STATE OF THE CX INDUSTRY - James Dodkins & Ian Golding

    Play Episode Listen Later Mar 5, 2018 62:39


    STATE OF THE CX INDUSTRY

    rockstars james dodkins ian golding
    ROCKSTAR CX - CUSTOMER EXPERIENCE LEADERSHIP - James Dodkins & Shep Hyken

    Play Episode Listen Later Feb 26, 2018 66:14


    SHEP HYKEN ON CUSTOMER EXPERIENCE LEADERSHIP

    leadership rockstars customer experience shep hyken james dodkins
    ROCKSTAR CX - ZAPPOS CUSTOMER SUCCESS SECRETS - James Dodkins & Jon Wolske

    Play Episode Listen Later Feb 12, 2018 58:47


    ZAPPOS CUSTOMER SUCCESS SECRETS.

    rockstars customer success zappos success secrets james dodkins jon wolske
    Rockstar CX - James Dodkins & Steve Towers talk about the power of Outside-In

    Play Episode Listen Later Feb 5, 2018 18:18


    rockstars towers james dodkins

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