Podcasts about Customer success

Organizational leaders often sign up for a CS Platform to solve their biggest customer success challenges.  However, software implementation and adoption can be difficult, and many platforms don't meet all the needs of their customers.Checkout the [Un]cut BS on Youtube - https://youtu.be/J0ymZInO6C8 In this episode, hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell, explore the reasons behind this struggle and also dive deep into- 7 objectives of a CS leader- Enforcing adoption of the CS platform- Effectively using automated communications- Closing deals versus solving customer problems-  identifying churn patterns and indicatorsPlus, hear Kristi's secret to fitness, Josh's weight loss tips, and why planning birthdays is chaotic for Jon.13:13 - CS platforms might not give you everything you are looking for

EPISODE 306: What would you do if every day all you're doing is putting out fires in your business? Have you considered selling your construction business to escape the daily stress at work? In this week's guest, Leyah Hostetter, Construction Leading Edge's Director of Customer Success, sits down with Michael Algren, owner of Algren Design & Building, to talk about the struggles he had with his luxury homebuilding and remodeling business and what did he do to transform it. Michael was already on the verge of selling his construction business last winter to transfer to Vermont. The stress was just too much for him to take. It was already affecting his physical, mental, and emotional health until, one day, he came across our Systematize Your Construction Business (SYCB) program. Today, Michael shares his business and personal life story before joining the SYCB program, how he lets his team create processes and empower them, what it's like working for wealthy clients, and the systems he learned from SYCB that transformed his business. Let's jump in!   Key Takeaways: Introduction (00:00) Meet Michael Algren and his works (02:52) How Michael's business looked like before and its ripple effects (04:03) What does it mean to be working with wealthy clients (08:06) A different approach to solving tardiness issue (11:13) How did Michael was able to let his team create their processes and solve problems (16:10) What were the impactful lessons that Michael learned from the SYCB program (25:10) How is life different now since Michael joined the SYCB program (28:33) Blueprint to systematize your construction business (31:42)   Additional Resources: - Apply for your FREE customized blueprint to systematize your construction business HERE - Join the FREE Get Paid for Estimates Masterclass HERE - Hear our clients' success stories HERE  -- The Construction Leading Edge Podcast helps construction business owners maximize their revenue, eliminate chaos, systematize their work, and win back their time. Follow us on your favorite podcasting platform so you never miss an episode!  

Episode 202:      Segment 1: 
Welcome to PI Perspectives. This week, we wrap up our look at the OSMOSIS conference. There is still time left to get your seat and attend in person from October 15th through the 17th. Today we start our show with Ritu Gill. She's based out of Canada and will be teaching about lesser known platforms to do OSINT research. Please welcome Ritu Gill and your host, private Investigator, Matt Spaier Segment 2: Let's jump into our next segment. Dallas Knight has a great teaching on Investigative Work flow. Dallas served our country and now leads the Customer Success team at Blue Light. She has had a great balance of Military, Law enforcement and private industry experience. Please Welcome Dallas Knight back to the program Segment 3: We are back with the last segment of the week. Amber Schroader returns and this year she is teaching another track at OSMOSIS. This year she is teaching about the expectations of Data. Amber has been a guest several times and always has amazing content. Let's end our OSMOSIS 23 segments strong and welcome Amber Schroader.  Links:      Matt's email: MatthewS@Satellitepi.com   Linkedin: Matthew Spaier       www.investigators-toolbox.com   Ritu on Linkedin : Ritu Gill Ritu's email: osint.techniques@protonmail.com Dallas on Linkedin: Dallas Knight Dallas' Email: Dallas@bluefusion.com Amber on Linkedin: Amber Schroader Amber email: Amber@Paraben.com
 
 PI-Perspectives Youtube link:  https://www.youtube.com/channel/UCYB3MaUg8k5w3k7UuvT6s0g Sponsors:     https://piinstitute.com/ https://pi-perspectivesinsurance.com/ https://apps.crosstrax.co/signup/index/refcd/LY3R7VUW69 https://pacificliability.com/ https://www.skopenow.com https://osmosisinstitute.org/conference/ https://www.nciss.org/

Today's episode is all about the "how" of impactful leadership. We've talked about why it matters and what it looks like, but now it's time to roll up our sleeves and explore how to become an impactful leader. Leadership's dynamic journey that requires a unique set of skills, qualities, and strategies to be successful. It's about inspiring and guiding a team toward a common goal while fostering a culture of continuous improvement. In this episode, I'll break down the components of how to be an effective leader and I will provide you with actionable steps and valuable insights to enhance your leadership toolkit. Whether you're already in a leadership position or aspiring to be, get ready to learn how to lead with impact in your school and community.Hey friend. I'm Melinda, an educator, entrepreneur, coffee, and Jesus Lover.  When it was time for me to leave the classroom and pursue something different, something more, I knew it completely and I had no doubt that God was telling me to move forward and trust Him.And now, my mission is to empower you to dig deep and know what options are available when you're ready to transition from the classroom, you're ready for a challenge, or you're ready to retire and pursue that second career.Imagine, working in a career that sets your soul on fire. If you're ready to make that change and pursue a different path in your educational career, then you're in the right place.Friend, let me show you how to make a change in your life and pursue your true passions with a position that you love while using your God-given gifts and talents to persevere toward your personal and professional goals. Grab a Career Transition Complimentary EmPOWERment Session with me by clicking the link. Join the Empowered Educator Facebook Group Become a Curriculum and Instructional Designer 3-Course Bundle 4-Course Bundle: Curriculum and Instructional Design, Customer Success, Training & Ed Consulting, Freelancing From Teacher to Instructional Designer ~ Limited-Time Pricing!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #209 we  welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism. Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future.Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most.NPS Prism has been adopted across 15+ countries and 10+ industries, including Airlines, Automotive, Banking, Grocery, Insurance, Pharmacy, Telecom, Utilities,  Video Streaming and more. In this episode, Jason and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #209 Highlight Reel:**1. When your customers love your business, you will grow faster! 2. Understanding industry benchmarks within your space & curating promoters3. Have the same rigor in your customer metrics as you do with your financial metrics 4. Investing in social listening and engagement across all mediums & channels 5. Process dictates who needs to be involved and in which order as your business scales  Huge thanks to Jason for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Jason BarroClick here to learn more about NPS PrismIf you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Huge thanks to our newest CXCP sponsor Timetoreply. Visit their website today at www.timetoreply.com/cxc. Support the show

When revenue growth is a company's top priority, the value of post-sales teams is often overlooked.Customer success (CS) teams are among the most critical touchpoints in the customer journey. By partnering with the CCO, who can help develop and implement customer-centric strategies that increase customer satisfaction, loyalty, and spending, companies can retain their existing customers and boost revenue.In this episode, Josh Schachter, Founder of UpdateAI, speaks with Alexis Hennessy, Partner at Heidrick & Struggles, and Rod Cherkas, CEO and Founder of Hello CCO, about:The role of post-sales teams in driving revenueThe need for cross-functional collaborationHow to highlight the value and challenges of post-sales teams through real customer examplesTrends in career paths for chief customer officersCheck out the video episode here: https://youtu.be/SzSz7tXhnfc

In this episode, our host Anika Zubair chats with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today's ever-evolving business landscape. Customer success at scale has been a longstanding practice, but it has gained even greater significance in the current economy. So, what are the initial steps to consider when establishing a scaled CS team? How can we strike the perfect balance between automated interactions and maintaining a genuine human connection with customers? And what are the key metrics and KPIs that your team should track?Podcast enquiries: sofia@planhat.com

In this episode, we welcome Delia Vishan - a pink-minded customer success coach and solopreneur.Delia shares her inspiring journey and practical tools for success in the customer success field. Delia opens up about her passion for self-growth and personal development, which has played a significant role in her career in customer success.Delia's love for teaching and writing shines through as she explains the joy she finds in helping others and sharing her experiences. She mentions the fulfilment she gets from seeing the impact her work has on both businesses and customers. With her innate ability to connect with people and create authentic relationships, Delia has truly found her professional home in customer success.During the episode, Delia takes us through her career journey, starting from humble beginnings with part-time jobs to her current role in customer success. She emphasizes the importance of customer interaction and relationship building, which led her to naturally gravitate towards customer success.One of the highlights of Delia's work is the impact she has on both the business she serves and the success of the customers. She shares the challenges of maintaining a balance between customer needs and business scalability, highlighting the joy she feels when customers are satisfied and see the value in the products and services provided.Key Takeaways:Self-development is essential in customer success as it allows individuals to continuously grow and make a positive impact on othersBalancing customer needs with business scalability is a challenge, but seeing customers happy and successful is incredibly rewardingDelia's journey proves that following your passions and staying true to yourself can lead to a fulfilling and impactful careerFollow Delia!About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Podcast host: Marija Skobe-Pilley Follow: LinkedIn Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast Join the FREE Women in Customer Success Network! Buy Marija a Cup of CoffeeIf you like this podcast, support the creation of new episodes with a cup of coffee! https://www.buymeacoffee.com/WomeninCS

KimberLee Heidmann is the Executive VP of Patient Experience and Customer Success at Scout Clinical, a third-party provider of patient services for clinical trial participants and their families. As a global partner of sponsors of trials, Scout oversees travel, visas, housing and accommodations, and patient payments. Working with underserved communities and patients with rare diseases, Scout removes barriers to participation in clinical trials and supports researchers in their care of patients and trial protocols. KimberLee elaborates, "Right now, the focus in clinical research is very much on diversity and inclusion and health equity. We're excited about that because we're passionate about that here at Scout. We're uniquely positioned to help the sponsors and the sites with those hard-to-reach patient populations. You're seeing a lot more in clinical research, especially in the rare disease space, where we're even looking at cross-border enrollment and bringing patients from underserved populations to areas where there are centers of excellence for treatment and clinical research." "Another thing that's burdensome that we've received a lot of feedback from clinical trial sites is the requirement to use a lot of different vendors and have access to different technology. Technology has been such a wonderful thing for the clinical trial industry, and we've brought so many wonderful things to the forefront in terms of wearable devices and diaries and the DCT model, where we're trying to relieve the burden of the patients to have to go to the clinical trial site. All of these things are wonderful, and they're excellent tools for clinical research." "But in some respects, they do add a burden to the researchers to have to, either as a sponsor or a CRO, manage all of those different aspects or for the clinical trial site to engage with all of these different tools. Then, if you carry that down into the patient, the patients and their families, participants and their families, a lot of times they are being introduced to this technology as well. Managing the full trial ecosystem can be very difficult for researchers and patients."  #ScoutClinical #ClinicalTrials #RareDiseases #PatientTravel #TrialRetention #TrialRecruitment scoutclinical.com Download the transcript here  

KimberLee Heidmann is the Executive VP of Patient Experience and Customer Success at Scout Clinical, a third-party provider of patient services for clinical trial participants and their families. As a global partner of sponsors of trials, Scout oversees travel, visas, housing and accommodations, and patient payments. Working with underserved communities and patients with rare diseases, Scout removes barriers to participation in clinical trials and supports researchers in their care of patients and trial protocols. KimberLee elaborates, "Right now, the focus in clinical research is very much on diversity and inclusion and health equity. We're excited about that because we're passionate about that here at Scout. We're uniquely positioned to help the sponsors and the sites with those hard-to-reach patient populations. You're seeing a lot more in clinical research, especially in the rare disease space, where we're even looking at cross-border enrollment and bringing patients from underserved populations to areas where there are centers of excellence for treatment and clinical research." "Another thing that's burdensome that we've received a lot of feedback from clinical trial sites is the requirement to use a lot of different vendors and have access to different technology. Technology has been such a wonderful thing for the clinical trial industry, and we've brought so many wonderful things to the forefront in terms of wearable devices and diaries and the DCT model, where we're trying to relieve the burden of the patients to have to go to the clinical trial site. All of these things are wonderful, and they're excellent tools for clinical research." "But in some respects, they do add a burden to the researchers to have to, either as a sponsor or a CRO, manage all of those different aspects or for the clinical trial site to engage with all of these different tools. Then, if you carry that down into the patient, the patients and their families, participants and their families, a lot of times they are being introduced to this technology as well. Managing the full trial ecosystem can be very difficult for researchers and patients."  #ScoutClinical #ClinicalTrials #RareDiseases #PatientTravel #TrialRetention #TrialRecruitment scoutclinical.com Listen to the podcast here  

Welcome to a special series on building a stronger culture of compliance through targeted and effective training sponsored by Diligent. I will visit with Yvette Hollingsworth-Clark, Viktor Culjak, Jessica Czeczuga, Michael Parker, and Alexander Cotoia in this series. Over this series, we will consider what culture is, how to assess culture, putting together a strategy to manage culture based upon this assessment, monitoring that strategy in the future, and using information from your monitoring to improve your culture continuously. In Part 2, we visit with Viktor Culjak to discuss assessing culture. Viktor Culjak is a chartered accountant with a strong finance, audit, and risk consulting background. Currently serves as the Director of Customer Success and Services at Diligent. With a decade of experience in the Big Four and a focus on governance, risk, and compliance (GRC) objectives, Viktor firmly believes in assessing and managing organizational culture as a risk factor. He views culture as a dynamic risk that can have significant consequences if not properly managed and advocates for standardized and benchmarked culture assessments to provide valuable insights for risk management. Viktor emphasizes the need for practical guidance on implementation, highlighting the significance of tone at the top and other artifacts such as policies, procedures, and feedback mechanisms in culture assessments. Join Tom Fox and Viktor Culjak as we delve deeper into assessing culture on this episode of the Unlocking Success: The Crucial Role of Culture podcast. Key Highlights:  ·      Assessing and Auditing Organizational Culture ·      Creating a Culture of Effective Communication ·      Evaluating Culture Alignment for Continuous Improvement Ready for Purpose-Driven Compliance? Diligent equips leaders with the tools to build, monitor, and maintain an open, transparent ethics and compliance culture. For more information and to book a demo, visit Diligent.com  Join us tomorrow, where we consider how to create a culture management strategy.

In episode 93, host Jon Wood follows-up on Process This! episode 92 where he discussed borescopes with Andrew Sundet, Sales and Marketing Manager at Clarus Medical. Joining Wood and Sundet for this episode is Ehren Arndt, Head of Customer Success and Partner Solutions who shares an exceptional step forward in the usage of borescopes—the assistance of artificial intelligence (AI) technology. Earn CE Now

In today's episode, our host Rebecca Rains finds herself on the other side of the microphone as hosts  Zach & Charley of The Building Code podcast, interview her! Through their conversation, they find that Rebecca is an entrepreneur and philanthropist with a mission to make home building easier and more accessible for everyone. They chat about Rebecca's story - from starting her own real estate business to launching an affordable housing company - discuss the current housing crisis, and take a look at Rebecca's hopes for the future. With stories, perspectives, and advice from Rebecca, Zach, and Charley, you'll get insight into the opportunities available in our current housing market, plus the best advice for people looking to make a difference. If you want to learn more about Rebecca's affordable housing company (Kismet Homes) follow this link: https://www.kismethomesusa.com/ If you want to learn more about Zach & Charley, follow this link to our episode where we interview them! https://www.gratefulheart.tv/2023/09/08/episode-146-mastering-construction-technology-with-zach-charley-from-buildertrend/ For the original posting of this episode on The Building Code podcast click here: https://buildertrend.com/podcast/the-building-code/186-rebecca-hidalgo-rains/?utm_source=rebecca_hidalgo_rains&utm_medium=referral&utm_campaign=pod_186 Listen & Learn: 1:28 - Zach & Charley intro Rebecca Rains 2:26 - Rebecca shares a little about her story 4:50 - Rebecca explains what MGO SIPs panels are 9:00 - When did Rebecca start being interested in building homes instead of selling homes 11:45 - Rebecca's key to success 13:20 - Rebecca's thoughts on the market and interest rates 16:10 - Headlines do more to terrify than clarify 17:40 - Charley talks about his recent home-buying experience 20:40 - Rebecca's advice for home builders to capitalize on the shifting market 24:45 - We don't have enough inventory for the number of buyers in the market 26:30 - Rebecca's affordable housing company Kismet Homes 28:50 - Rebecca's advice for those looking to help with the housing crisis 31:55 - Charley & Zach's final thoughts Today's Hosts: Zach Wojtowicz - Director of Customer Success: Zach joined Buildertrend in 2018 as a Customer Success Manager where he worked with countless Buildertrend customers to implement the Buildertrend software. He eventually moved to Onsite Consulting and traveled across North America to help customers expedite their usage of Buildertrend and improve their operations. Currently, he is a Director of Customer Success. He is an expert on Customer Success, Buildertrend, and helping construction professionals grow their businesses. Zach also serves as co-host of The Building Code, Buildertrend's flagship podcast. Charley Burtwistle - Director of Business Performance: Charley Burtwistle started his career leading and building out the Data Science team at Buildertrend, a B2B SaaS company in the Construction vertical for Project Management and Estimating. Since then he has moved into a "Director of Business Performance" role where he oversees high-level company performance. He lives in Omaha with his wife, Audrey, and golden retriever, Tebow. Website: https://buildertrend.com/ Podcast: https://buildertrend.com/podcast-category/the-building-code/ Phone: 1-888-415-7139 Email: zach.wojtowicz@buildertrend.com & charley.burtwistle@buildertrend.com Follow us on Facebook or Instagram @GratefulHeart.Tv

We're shifting our focus from the "why" to the "what." What does impact look like when you're in a leadership role in education? It's more than just numbers and statistics; it's about nurturing personal growth, fostering a sense of community, and leaving an indelible mark on the educational landscape. In this episode, we'll paint a vivid picture of the multifaceted nature of impact. Get ready to broaden your perspective and discover the profound possibilities of making a difference in the lives of students and colleagues alike.Hey friend. I'm Melinda, an educator, entrepreneur, coffee, and Jesus Lover.  When it was time for me to leave the classroom and pursue something different, something more, I knew it completely and I had no doubt that God was telling me to move forward and trust Him.And now, my mission is to empower you to dig deep and know what options are available when you're ready to transition from the classroom, you're ready for a challenge, or you're ready to retire and pursue that second career.Imagine, working in a career that sets your soul on fire. If you're ready to make that change and pursue a different path in your educational career, then you're in the right place.Friend, let me show you how to make a change in your life and pursue your true passions with a position that you love while using your God-given gifts and talents to persevere toward your personal and professional goals. Grab a Career Transition Complimentary EmPOWERment Session with me by clicking the link. Join the Empowered Educator Facebook Group Become a Curriculum and Instructional Designer 3-Course Bundle 4-Course Bundle: Curriculum and Instructional Design, Customer Success, Training & Ed Consulting, Freelancing From Teacher to Instructional Designer ~ Limited-Time Pricing!

Today on the show we have Kelsey Peterson, VP of Customer Success at Ashby, an all-in-one recruiting platform. In this episode, Kelsey shares her experience in strategic partnerships and how they drive customer retention. We discuss the importance of identifying the right partners, aligning goals, and creating value for customers. Kelsey also talks about the challenges of managing partnerships at scale and the role of different teams in the process. If you're interested in learning how to leverage strategic partnerships to drive customer retention, this episode is for you. Mentioned Resources:AshbyHubSpotHelp ScoutCrossbeam

Product. Sales. Marketing. Customer Success. If you want to grow your business, your entire go-to-market team has to be in perfect alignment. Providing a seamless experience makes such a huge difference to customers, but it's often hard to achieve. Luckily, you'll get plenty of ideas and inspiration in this Encore Episode on the Sales Talk for CEOs podcast.My guest for this interview is Pouyan Salehi, CEO of Scratchpad, a workspace designed specifically for sales and revenue teams. Scratchpad has a unique bottom-up sales model where—on the one hand—the end-users of the software (sales reps) are not the buyers, but—on the other hand—the end-user experience is instrumental in getting sales conversations with decision-makers at large companies. A fully aligned go-to-market team is crucial to success, and, in this interview, Pouyan shares how he achieves it.As Pouyan explains, aligning your go-to-market team has nothing to do with tools and processes. Instead, you have to start with mindset, prioritizing ‘delight' and ‘experience.' “We're a software company, and we build a product, and people buy the product. But that's just one component,” says Pouyan. “What we're essentially doing for every user interaction that we have is we're giving them an experience. We're delivering an experience, and that experience should be one of delight.”This mindset drives sales and customer experience at Scratchpad and has brought the entire go-to-market team together into one cohesive unit. Scratchpad has established a base of raving fans that any CEO would envy! Listen in to hear how Pouyan has done it, so you can apply the strategies to your business too.Highlights[2:25] Designing a space for sales team efficiency[7:24] Understanding diversity in sales reps[9:26] Balancing structure and individual flexibility[13:45] Selling your idea and testing your value proposition[20:25] Designing a complex go-to-market motion[29:40] Building a fully aligned go-to-market team[35:19] Creating raving fansAbout Our GuestPouyan Salehi is co-founder and CEO of Scratchpad, the pioneer of the Revenue Team Workspace. Prior to Scratchpad, Pouyan was co-founder and CEO of PersistIQ, the complete outbound platform engineered from the ground up for sales. A successful serial entrepreneur, Pouyan also co-founded Lera Labs (CycleIO) and has dedicated the last decade to improving the sales process for B2B enterprise sales reps and teams.Show LinksConnect with Pouyan Salehi in the links below:Website: https://scratchpad.com/LinkedIn: https://www.linkedin.com/in/pouyansalehiYou can learn more about and connect with Alice Heiman in the links below:Website: https://AliceHeiman.comLinkedIn: https://www.linkedin.com/in/aliceheiman/

What are the strategies for building strong partnerships with sales teams and aligning on growth plans for accounts?How to move away from the 'them versus us' mentality?In this episode of Women in Customer Success, our host Marija is talking to Dannah Vaughan, Customer Success Executive Leader. Key takeaways:Building Trust & Relationships - Trust is the foundation of every successful partnership. Getting to know your colleagues on a personal level, spending time together, and investing in in-person relationships can drive significant successPartnering with Sales - In Customer Success, partnering effectively with Sales is crucial. By using RACI metrics, honesty and taking ownership of relevant actions, CSMs can influence account managers and executives, leading to revenue generation.Mentoring for Success - Having mentors and being mentored is one of the keys to having a successful career in Customer Success. Mentors can provide a fresh perspective, and guidance and encourage personal growth. Dannah is also a mentor at the Women in Customer Success PowerUp.Episode chapters:[00:02:40] From a Lawyer to a Success Advocate[00:09:13] Customer Success: Making an Impact[00:11:57] Tips for Building Crucial Partnerships Between Sales and Success [00:19:06] Understanding Motivations for Different Team Members[00:22:50] Building Relationships is as Important as Growing Revenue[00:31:17] How to Reflect and Improve for Personal GrowthFollow Dannah Vaughan!About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Podcast host: Marija Skobe-Pilley Follow: LinkedIn Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast Join the FREE Women in Customer Success Network! Buy Marija a Cup of CoffeeIf you like this podcast, support the creation of new episodes with a cup of coffee! https://www.buymeacoffee.com/WomeninCS

Customer Success, in hindsight, is a long-term renewal strategy. Watch the uncut BTS & BS on our YouTube channel - https://youtu.be/Hyk_jL3i0u0Join  Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell as they chat with Jeff Kushmerek, Founder of Infinite Renewals. Jeff helps startups improve their customer success strategy.Episode Highlights- Consultants reset expectations and provide better advice- Lack of customer engagement may lead to customer loss- Need for diverse perspectives and engagement with a broader range of customers- Challenge of managing underperforming employees- Learn from successful customer success companies- Consultants versus Executive Leadership... and, a lot of BSGet the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

Boost revenue and satisfaction with CSQLs. Insights from Monica Trivedi, SVP at JLL Technologies, emphasize the importance of metrics, collaboration, and a customer-centric culture. Plan and involve leadership for successful CSQL implementation.

In today's competitive landscape, financial institutions must adopt a customer-centric culture focused on loyalty and lifetime value to thrive. My guest on the Banking Transformed podcastis Wayne McCulloch, Chief Customer Officer at Alkami Technology. Wayne lays out a proven framework for organizations to become truly customer-obsessed. As the author of the best-selling book, “The Seven Pillars of Customer Success”, Wayne brings deep expertise on embedding customer-first approaches across an organization. Join us as we explore how Wayne's seven pillars can guide banks, credit unions and other financial firms to deliver better client outcomes. This Episode of Banking Transformed is Sponsored by Alkami Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, digital account opening, payment security, and data analytics and marketing solutions. To learn more, visit www.alkami.com.

For Episode 54 of "The Separation is in the Preparation" podcast, I am joined by Sporting Club Lexington Defender and Director of Customer Success for Beyond Pulse, Kaelon Fox. A University of Kentucky and Saint Francis University Business School graduate, Foxy has built his success on consistency, hard work, and always treating people the right way. I'm very grateful to Foxy for sharing his story and perspective. As one of my favorite teammates of all time I'm excited for the listener to learn what this guy is all about. Enjoy!

Priya Ramachandran, founder and managing partner at Foster Ventures, recounts her remarkable odyssey from the tech world in India to her venture capital journey in the heart of Silicon Valley. She candidly discusses her evolution as a VC, starting as an angel investor, and passionately elaborates on the core values and principles that underpin the foundation of Foster Ventures. Priya also expresses her enthusiasm for the imminent surge of innovation poised to emerge from the dynamic cross-border US-India startup ecosystem.In this episode, you'll learn:[2:42] The advantages and responsibilities of angel investing[9:25] Key considerations when choosing an investor in the pre-seed to seed stage[14:27] The path to achieving startup success: crafting a precise problem statement, building with integrity, and maintaining agility during implementation.[18:58] Founder's dilemma: balancing speed with the importance of doing things right[27:19] Fostering a robust US-India startup ecosystem will take true community buildingThe non-profit organization that Priya is passionate about: SaaSBOOMiAbout Priya RamachandranPriya Priya Ramachandran is the Founder and Managing Partner of Foster Ventures. As an Operator and a GTM expert, Priya works with cross-border companies and helps entrepreneurs with product market fit, international market entry advice and introductions. Before starting Foster Ventures, Priya was with BoldCap, BetterCloud, Coupa, Intel Security and LogiGear Corporation leading various strategic operational roles with a focus on Product Strategy, Customer Strategy & Adoption and Customer Success. Priya is also an active mentor at SaaSBOOMi with a focus on enabling and empowering cross-border founders.About Foster VenturesFoster Ventures is a Silicon Valley-based early-stage venture capital firm with a focus on B2B Enterprise SaaS. As an operator-led VC, Foster works with early-stage startups, supporting founders building global products. Portfolio companies include vitrina, rocketlane, atomicwork, lyric, SimpliContract among others.Subscribe to our podcast and stay tuned for our next episode.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #208 we  welcomed Lloyed Lobo,  Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction. Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with R&D and Innovation funding. He also Cofounded and helped bootstrap Traction to more than 100,000 entrepreneurs and innovators. Traction is a global community that brings leaders behind the fastest-growing companies such as Shopify, Atlassian, Twilio, MailChimp, Github, Intercom, Calendly, Zapier, and more to share learnings on how to build and scale companies via podcasts, meetups, retreats, and conferences.In this episode, Lloyed and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #208 Highlight Reel:**1. Growing up in the slums of Mumbai & understanding the necessity of community 2. Compound interest on consistent actions & performance yields huge gains over time 3. Every company in the world begins as a human to human experience  4. Why luck and risk are two sides of the same coin, you have to keep flipping the coin 5. Spend time understanding the puzzle pieces in your customer journey to find success  Huge thanks to Lloyed for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Lloyed LoboClick here to learn more about Lloyed's new book From Grassroots To Greatness If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Huge thanks to our newest CXCP sponsor Timetoreply. Visit their website today at www.timetoreply.com/cxc. Support the show

Today, we're tackling a fundamental question: why does making an impact as an education leader truly matter? Leadership isn't just about titles or authority; it's about the profound difference you can make in the lives of students, fellow educators, and the entire educational ecosystem. In this episode, we'll explore the "why" behind impactful leadership insights that will ignite your passion for making a positive change beyond the classroom. So, buckle up as we embark on a journey to understand why impact is at the core of your leadership mission.Hey friend. I'm Melinda, an educator, entrepreneur, coffee, and Jesus Lover.  When it was time for me to leave the classroom and pursue something different, something more, I knew it completely and I had no doubt that God was telling me to move forward and trust Him.And now, my mission is to empower you to dig deep and know what options are available when you're ready to transition from the classroom, you're ready for a challenge, or you're ready to retire and pursue that second career.Imagine, working in a career that sets your soul on fire. If you're ready to make that change and pursue a different path in your educational career, then you're in the right place.Friend, let me show you how to make a change in your life and pursue your true passions with a position that you love while using your God-given gifts and talents to persevere toward your personal and professional goals. Resources:Curriculum and Instructional Designer Self-paced CourseCustomer Success Specialist at an Education Company Transitioning with Purpose: From Classroom to Professional Learning Specialist with Jill DuBois *34 Grab a Career Transition Complimentary EmPOWERment Session with me by clicking the link. Join the Empowered Educator Facebook Group Become a Curriculum and Instructional Designer 3-Course Bundle 4-Course Bundle: Curriculum and Instructional Design, Customer Success, Training & Ed Consulting, Freelancing From Teacher to Instructional Designer ~ Limited-Time Pricing!

In this podcast episode, Amir Bormand interviews Cassie Brown, the VP of Engineering at Bitly. They discuss the importance of the relationship between customer success and engineering teams in improving customer experience. They delve into topics such as feedback loops, improving triage, and ultimately driving adoption and usage. Cassie shares her responsibilities as VP of Engineering at Bitly and the company's mission as a connections platform. Overall, this episode highlights the significance of collaboration between customer success and engineering in enhancing the customer experience. Highlights: [00:02:50] Bridging the gap between engineering and customer support. [00:06:25] Michelin star restaurant analogy.  [00:08:27] Investigating and resolving issues.  [00:13:22] Building relationships for success.  [00:18:22] Service stewardship and bug management. Guest: Cassandra Brown is Bitly's VP of Engineering. She is a people-first leader who manages engineering efforts for Bitly's core product – she ensures that the functionality takes into account user experience and that Bitly can scale and provide a quality experience for all of our users. Before Bitly, Cassandra earned a Master's in Computer Information Systems and held roles at Cloud Elements and Oracle. LinkedIn: https://www.linkedin.com/in/cassandradbrown/ --- Thank you so much for checking out this episode of The Tech Trek, and we would appreciate it if you would take a minute to rate and review us on your favorite podcast player. Want to learn more about us? Head over at https://www.elevano.com Have questions or want to cover specific topics with our future guests? Please message me at https://www.linkedin.com/in/amirbormand (Amir Bormand)

Join Rebecca as she interviews Charley Burtwistle and Zach Wojtowicz from Buildertrend, and co-hosts of The Building Code Podcast. Through their conversation, we learn about the Buildertrend software and how it helps owners in the construction industry grow and optimize their businesses. We also talk about how Charley and Zach became the host of Buildertrend's Podcast "The Building Code", the “secret sauce” to their entertaining episodes, and some of their favorite past episodes. Plus we will learn more about Buildertrend University and what other services they offer their customers. Tune in for an enlightening and entertaining conversation with this dynamic duo! Listen & Learn: 1:24 - Rebecca intros Charley & Zach 3:30 - Why Rebecca chatted with Charley's finance Audrey 6:35 - What is Buildertrend & How Zach & Charley were chosen to host the The Building Code podcast 9:52 - The secret sauce to their podcast 12:27 - What is Buildertrend University? 18:11 - Charley's favorite podcast episodes they have recorded 26:35 - Zach's favorite podcast episodes they have recorded 29:15 - How Zach & Charley create such an entertaining show 34:40 - Charley's final thoughts 35:47 - Zach's final thoughts 38:15 - Zach's favorite recipe 40:08 - Rebecca's final thoughts Special Guests: Zach Wojtowicz - Director of Customer Success: Zach joined Buildertrend in 2018 as a Customer Success Manager where he worked with countless Buildertrend customers to implement the Buildertrend software. He eventually moved to Onsite Consulting and traveled across North America to help customers expedite their usage of Buildertrend and improve their operations. Currently, he is a Director of Customer Success. He is an expert on Customer Success, Buildertrend, and helping construction professionals grow their businesses. Zach also serves as co-host of The Building Code, Buildertrend's flagship podcast. Charley Burtwistle - Director of Business Performance: Charley Burtwistle started his career leading and building out the Data Science team at Buildertrend, a B2B SaaS company in the Construction vertical for Project Management and Estimating. Since then he has moved into a "Director of Business Performance" role where he oversees high-level company performance. He lives in Omaha with his wife, Audrey, and golden retriever, Tebow. Website: https://buildertrend.com/ Podcast: https://buildertrend.com/podcast-category/the-building-code/ Phone: 1-888-415-7139 Email: zach.wojtowicz@buildertrend.com & charley.burtwistle@buildertrend.com Follow us on Facebook or Instagram @GratefulHeart.Tv

Welcome to the Pressplay Lifestyle AI-Inspired Podcast. We help Software-as-a-Service (SaaS) Startup Founders to learn and implement Artificial Intelligence (AI) better, faster, and cheaper to grow their businesses using the Founders AI Enablement Suite.Today's podcast is based on the principle of utilizing AI to enhance customer success in your SaaS startup. By the end of this episode, we assure you'll gain insights on how AI can improve your customer success strategy, enhance user experience, and boost customer retention.Customer success is a crucial function in any SaaS startup. It's all about ensuring your customers achieve their desired outcomes while using your product. This not only makes your customers happy but also increases their lifetime value, reduces churn, and boosts your revenue. Integrating AI into your customer success strategy can help you achieve these goals in a more effective and efficient manner.Here's your playbook:Step Number One: Understand your customers' needs, challenges, and desired outcomes. This is the first and foremost step in any customer success strategy.Step Number Two: Implement AI-powered analytics to gain insights into customer behavior. This can help you predict churn, identify up-sell opportunities, and tailor your product according to user needs.Step Number Three: Leverage AI-powered chatbots and virtual assistants for customer support. They can provide instant responses to customer queries, reducing wait times and improving customer satisfaction.Step Number Four: Use AI to personalize customer interactions. Personalization can significantly improve customer experience and engagement.Step Number Five: Collect and analyze customer feedback using AI. This can help you improve your product and customer success strategy.Step Number Six: Use AI to automate routine customer success tasks. This frees up your team to focus on more complex tasks.Step Number Seven: Continuously evaluate and refine your AI tools and strategies. As your product and customer base evolve, so should your AI strategies.To ponder on this principle more deeply, consider these prompts:Prompt Number One: In what ways can AI improve your customer success strategy?Prompt Number Two: How can you use AI to personalize customer interactions?Prompt Number Three: How will you measure the impact of AI on your customer success metrics?Integrating AI into your customer success strategy can take your startup to new heights. However, it's crucial to remember that AI is a tool to enhance human efforts, not replace them. It's the combination of AI and human touch that will make your customer success truly exceptional. If you would like to be notified when new episodes are released, subscribe here. --- Send in a voice message: https://podcasters.spotify.com/pod/show/pressplayinspired/message Support this podcast: https://podcasters.spotify.com/pod/show/pressplayinspired/support

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Today, I'm diving headfirst into a topic that's as exciting as a treasure hunt – it's all about being faithful stewards of the resources we've been given. Imagine this episode as your personal adventure map to discovering, nurturing, and supercharging your unique God-given talents. So, kick back, grab a cozy drink, and let's embark on this exhilarating journey together. Get ready to sprinkle a little extra sparkle into your life! Hey friend. I'm Melinda, an educator, entrepreneur, coffee, and Jesus Lover.  When it was time for me to leave the classroom and pursue something different, something more, I knew it completely and I had no doubt that God was telling me to move forward and trust Him.And now, my mission is to empower you to dig deep and know what options are available when you're ready to transition from the classroom, you're ready for a challenge, or you're ready to retire and pursue that second career.Imagine, working in a career that sets your soul on fire. If you're ready to make that change and pursue a different path in your educational career, then you're in the right place.Friend, let me show you how to make a change in your life and pursue your true passions with a position that you love while using your God-given gifts and talents to persevere toward your personal and professional goals.  Grab a Career Transition Complimentary EmPOWERment Session with me by clicking the link. Join the Empowered Educator Facebook Group Become a Curriculum and Instructional Designer 3-Course Bundle 4-Course Bundle: Curriculum and Instructional Design, Customer Success, Training & Ed Consulting, Freelancing From Teacher to Instructional Designer ~ Limited-Time Pricing!

In this episode, we dive deep into the intricate world of pharmaceutical supply chains, where the cost of medications, temperature control, traceability, and U.S. governmental regulations intersect. Our guest, Steve Beda, Executive Vice President of Customer Success for Trax discusses the delicate balance between liability concerns due to expensive medications and the imperative to keep essential drugs available to those who need them. For more information subscribe to Running on Ice the newsletter or podcast. Follow the Running on Ice Podcast Other FreightWaves Shows Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode 31 | Keeping Customers Happy Today's customer success: Customer success is not just about selling products but ensuring that customers achieve value and satisfaction from their purchases. In terms of software implementation, early stages are critical for customer success, with the first year being defining.Evolving sales team: Sales teams are involved longer than they have been in the past. Having the same salesperson throughout a multiyear contract is ideal. The emphasis on customer success and customer satisfaction is important for sales teams because it's another selling point for them. Reviews and other measurements are helpful for sales teams.Clear communication and expectations: Misaligned expectations can lead to project failures and dissatisfaction. Clear communication between customers, partners, and vendors is necessary to avoid misunderstandings and to ensure that everyone is on the same page regarding goals, timelines, and outcomes.The Big Quote: “Customers don't want to be marketed to anymore. They want to hear realistic stories, they want to hear candor from clients who have gone through the experience . . . authenticity is so important.”Stream the audio version of this episode:

Customer experience is more than just using the product. Every interaction with a customer is a touchpoint that can influence your relationship with them.Don't let your customers fall through the cracks.Ahmed Quadri, CCO at Heap, joins Josh Schachter, CEO of UpdateAI, to discuss how they navigate the value journey at Heap to maximize the value and relationship customers get.Josh and Ahmed also discuss- Expanding existing customer base- Using data-driven health scores to make customer data actionable-  Conducting a deal readiness assessment during the pre-sale cycle - Identifying and solving red flags in the deal- Aligning teams to ensure continuity in the value journeySubscribe to UpdateAI's YouTube channel to get the latest updates and enjoy the video podcast - 

This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods.In this episode, we talk to De'Edra Williams, Senior Executive Leader in Customer Success. De'Edra brings her high energy and expertise to discuss the changing landscape of the tech space, specifically focusing on Customer Success. While women make up a significant portion of customer success roles, they are still underrepresented in executive leadership positions. De'Edra shares her insights on how women in customer success can navigate this landscape and make a significant impact.Key Takeaways:Lead with revenue and data: When presenting to the C Suite, focus on revenue growth and data-driven insights to showcase the impact of Customer Success on the bottom line. Emphasize the power of data analysis: Identifying and distilling the right data is crucial for a strong customer relationship. Make data analysts your best friends to help you analyse relevant data and remove the noise that detracts from your goals. Own your role in revenue generation: As a customer success professional, it's not just about driving adoption or increasing customer satisfaction – it's about driving revenue. Always look out for opportunities within customer success to contribute to revenue growthEpisode chapters:[00:07:03] From a Consultant to a Customer Success Executive [00:09:57] How to Focus on Revenue and Data for Success[00:13:31] Why are Women Uncomfortable with Sales but Want Revenue Growth[00:19:35] Customer Success Drives Revenue through Various Channels[00:22:25] Importance of Hiring a Data Analyst[00:27:58] Implement Monday Metrics, and Fabulous Fridays for Tracking Achievements[00:31:37] Fashion for Executive Presence Follow De'Edra Williams!About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: Subscribe to the Newsletter Website LinkedIn Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast Join the FREE Women in Customer Success Network!

Welcome to the "Secrets of #Fail," a new pod storm series hosted by Matt Brown. In this series of 2023, Matt dives deep into the world of failures and lessons learned along the way from high-net-worth individuals.  Join Matt as he dives into the world of failures and lessons.Series: Secret of #FailKelly Hammons, CISSP, is the CEO and VP of Customer Success for Secutor Consulting. Kelly has been in IT and cybersecurity for 24 years, and created the Secutor Signature Vulnerability Management system which places special emphasis on using network security architecture to identify critical attack vectors and prioritize vulnerability remediation.Kelly has assisted many large companies in building, expanding, and improving their Vulnerability Management programs.Get an interview on the Matt Brown Show: www.mattbrownshow.comSupport the show

This week Rohan Gupta and Gopal Srinivasan, Partners at Deloitte, join Jeff to talk about a hot topic: AI in Customer Success. Generative AI has made access more accessible for the average person, but what are some ways CS teams can utilize AI to support the work they do in a more effective and efficient way? From practical suggestions for getting started to potential roadblocks, the conversation focuses on the shifts teams and companies are making to utilize this powerful tool. Connect with Rohan Gupta Connect with Gopal Srinivasan Implications of Generative AI: https://www2.deloitte.com/us/en/pages/consulting/articles/generative-artificial-intelligence.html Sustainable Growth in SaaS: https://www2.deloitte.com/us/en/pages/consulting/articles/enterprise-saas-ndr-growth.html The Shift to Customer Outcomes: https://www2.deloitte.com/us/en/pages/consulting/articles/the-shift-to-customer-outcomes.html -- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

Life is a journey filled with unexpected twists and turns, and one of the most challenging and unexpected twists to the plot of your life can be when you are downsized or fired. Two things that remain constant through this forced change is the need for faith and resilience. Today, I'm sharing 4 things I learned after being downsized. These strategies not only helped me survive but thrive during a lot of uncertainty. So, grab your notepads and open your hearts; it's time to take action and  choose your next 'yes' with confidence and courage.Hey friend. I'm Melinda, an educator, entrepreneur, coffee, and Jesus Lover.  When it was time for me to leave the classroom and pursue something different, something more, I knew it completely and I had no doubt that God was telling me to move forward and trust Him.And now, my mission is to empower you to dig deep and know what options are available when you're ready to transition from the classroom, you're ready for a challenge, or you're ready to retire and pursue that second career.Imagine, working in a career that sets your soul on fire. If you're ready to make that change and pursue a different path in your educational career, then you're in the right place.Friend, let me show you how to make a change in your life and pursue your true passions with a position that you love while using your God-given gifts and talents to persevere toward your personal and professional goals. Grab a Career Transition Complimentary EmPOWERment Session with me by clicking the link. Join the Empowered Educator Facebook Group Become a Curriculum and Instructional Designer 3-Course Bundle 4-Course Bundle: Curriculum and Instructional Design, Customer Success, Training & Ed Consulting, Freelancing From Teacher to Instructional Designer ~ Limited-Time Pricing!

Check it out on Spotify: https://spoti.fi/33Z4VsE Check it out on Apple: https://apple.co/3AHc2DT What is it? Interpretation: There's always a choice because we have both. Which do you let guide you? Self-Improvement Application: Phase 1: Identifying Limiting Beliefs in faith, family, friends, fitness, and finance Entrepreneurial Application: Stage 6: Customer Success, Referrals from a satisfied customer… Good word of mouth Where has it shown up in my life? Destructive Habits Poor Emotional Coping Choosing to Serve Where do I want it to show up in my life? Self-Control How can you apply it to your life? Become aware of the decision points in your day Helpful Information: Stages of Self-Improvement: Phase 1: Identifying Limiting Beliefs in faith, family, friends, fitness, and finance Phase 2: Identify and Release Negative Feelings Phase 3: Finding Clarity Phase 4: Cultivating Abundant Beliefs Phase 5: Positive Thinking & Generating Positive Emotion Phase 6: Conduct a Time Audit Phase 7: Taking Daily Action Phase 8: Measuring Results Phase 9: Physical and Environmental Health Phase 10: Cut Negative Influences / Build Positive Influences Stages of Entrepreneurship as it pertains to People Stage 1: Audience (Seek First to Understand) Stage 2: Offer (Servant Leadership) Stage 3: Leads/Advertising Stage 4: Sales (Communication) Stage 5: Marketing/Branding Stage 6: Customer Success Stage 7: Team --- Support this podcast: https://podcasters.spotify.com/pod/show/timothy-douglas0/support

Check it out on Spotify: https://spoti.fi/33Z4VsE Check it out on Apple: https://apple.co/3AHc2DT What is it? Interpretation: There's always a choice because we have both. Which do you let guide you? Self-Improvement Application: Phase 1: Identifying Limiting Beliefs in faith, family, friends, fitness, and finance Entrepreneurial Application: Stage 6: Customer Success, Referrals from a satisfied customer… Good word of mouth Where has it shown up in my life? Destructive Habits Poor Emotional Coping Choosing to Serve Where do I want it to show up in my life? Self-Control How can you apply it to your life? Become aware of the decision points in your day Helpful Information: Stages of Self-Improvement: Phase 1: Identifying Limiting Beliefs in faith, family, friends, fitness, and finance Phase 2: Identify and Release Negative Feelings Phase 3: Finding Clarity Phase 4: Cultivating Abundant Beliefs Phase 5: Positive Thinking & Generating Positive Emotion Phase 6: Conduct a Time Audit Phase 7: Taking Daily Action Phase 8: Measuring Results Phase 9: Physical and Environmental Health Phase 10: Cut Negative Influences / Build Positive Influences Stages of Entrepreneurship as it pertains to People Stage 1: Audience (Seek First to Understand) Stage 2: Offer (Servant Leadership) Stage 3: Leads/Advertising Stage 4: Sales (Communication) Stage 5: Marketing/Branding Stage 6: Customer Success Stage 7: Team --- Support this podcast: https://podcasters.spotify.com/pod/show/timothy-douglas0/support

Do you have aspirations beyond the classroom? Are you seeking to inspire others and pursue your passions with purpose? In this episode, we'll dive into the journey of Jill DuBois, a dedicated educator and author. She shares her remarkable story of leaving the familiar confines of teaching to embrace a new role as a professional learning specialist. Join me as I explore the mindset, challenges, and the tremendous impact she and other educators can have beyond the traditional classroom setting. Stay tuned for this enlightening conversation with Jill DuBois. Jillian DuBois is a redesigned educator who is still passionate about collaborating and guiding students + leaders. She is a published author and illustrator, blogger, podcaster, +  social introvert/digital extrovert. Imparted Joy LLC was born after publishing her first book, Liv's Seashells. From there, the momentum kept going. She realized her dream had come to life and that she had many more important messages to share as she continues the journey to write + illustrate.Jillian say, "The vision I foresee is to help guide other aspiring authors to find a way to self-publish their own messages of hope + joy."https://impartedjoy.com/about%2Bblog  Imparted Joy, LLC  @jilldubois22 (X) jilliande (IG)Grab a Career Transition Complimentary EmPOWERment Session with me by clicking the link. Join the Empowered Educator Facebook Group Become a Curriculum and Instructional Designer 3-Course Bundle 4-Course Bundle: Curriculum and Instructional Design, Customer Success, Training & Ed Consulting, Freelancing From Teacher to Instructional Designer ~ Limited-Time Pricing!

Learn from experts on topics of Wellness, Health and Fitness, Leadership, Education and Parenting on how to balance your work and life. This is a full day virtual event created with you in mind. Presenters are from all areas of the United States and have years of experience and expertise on the topics they are presenting on. The event sessions will provide strategies to implement in your life immediately after the event been completed and will leave a lasting impact for years to come. Presenters will provide inspirational and thought provoking content to help you to critically analyze your work and life balance, learn how to grow in your thinking and to improve your quality of life. You will learn  how to take action and make changes in areas of your life that need improvement will help you become a happier and will allow you to enjoy more out of life. Work Life Balance SummitGrab a Career Transition Complimentary EmPOWERment Session with me by clicking the link. Join the Empowered Educator Facebook Group Become a Curriculum and Instructional Designer 3-Course Bundle 4-Course Bundle: Curriculum and Instructional Design, Customer Success, Training & Ed Consulting, Freelancing From Teacher to Instructional Designer ~ Limited-Time Pricing!

Every customer-facing team has a hypothesis about what drives customer success. How accurate is this hypothesis?Finding problems and fixing them in silos isn't going to give the full picture of what a successful customer journey needs to look and feel like from onboarding to renewal. Watch the uncut BTS & BS on our YouTube channel - https://youtu.be/DnAkuGOrG78Ramli John joins  Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell to highlight the necessity of cross-functional collaborations and- Finding and reinforcing the positives to customers- Engaging with customers early on for long-term success- Understanding micro steps for activation and strategy development- Onboarding as a cross-functional area involving success, sales, and marketing teams- Using tools to capture data on customer interactionsGet the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

Today on the show we have Luis Barbosa, the Customer Experience Leader at Teya.In this episode, Luis shares his experience in the Navy and how it shaped his approach to customer success. We then discussed the role of customer success operations and its importance in improving processes and enhancing customer relationships. Lastly, we wrapped up by talking about the challenges of transitioning accounts between customer success managers and the need for proper documentation.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at Andrew@churn.fm. Don't forget to follow us on Twitter.

Neha Singh, Customer Success Manager at Palo Alto Networks, shares her talk, “Empowering Women in Cybersecurity: Journey of Customer Success Managers.” She shares tips on starting your cybersecurity career, the incentives of being a part of the industry and how companies are trying to diversify their teams.

This week we hear from Brad Perling, the Founder & CEO of Bitfreighter on the relationship between building high-performing teams and creating the ideal customer experience. Listen in to his journey from being inspired by his parents to wrestling with imposter syndrome as the head of a fast-growing organization.  Brad goes onto explore the deeper 'why' that keeps him moving forward as he navigates the next chapter of his entrepreneurial journey.Proudly sponsored by Rapido. How freight companies find freight talent. Proudly sponsored by Bitfreighter. Scale your shipper integrations 10x with unlimited messaging. No Transactional Charges.Support the showTo learn more about the show or connect with other Founders CLICK HERETo connect with Nate CLICK HEREListeners can save $1,400 off registration for the F3: Future of Freight Festival 2023 with promo code: BOOTSTRAP

In today's episode, Ally speaks with Sarah Hirsch, the newly appointed Head of Customer Success at MM-SEAS, the go-to provider for the Coast Guard licensing software. From sailing roots to becoming a Captain, she shares her sea stories and how she is trying to make the industry more inclusive. You don't want to miss this great story!Have a Listen & SubscribeThe Women Offshore Podcast can also be found on Apple Podcasts, Google Play, and most podcast apps. Make sure to subscribe to whatever app you use so that you don't miss out on future episodes.What did you think of the show?Let us know your thoughts by leaving a review on Apple Podcasts or wherever you listen to podcasts. You can also reach out by sending us an email at hello@womenoffshore.org

Running a contact center is one of the most challenging processes for a company when offering a unique and positive customer experience. Contact centers are the bridge that connects your customers to your brand and allows them to feel engaged and heard. So, what makes running one so difficult? I talked to Naomi Wheeless, the Global Head of Customer Success at Square, about the management and leadership strategy required to modernize and run a customer-centric contact center.  Square is a publicly traded company providing financial, payment, and marketing services for businesses. Their call center lies at the heart of their customer success strategy.  Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #207 we  welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa. Timetoreply software empowers your team members to perform their best, all of the time by showing them their live email stats and automatically prioritizing the emails and leads they need to attend to next. Team managers get real-time dashboards to track metrics & reply times, email volume, resolution times and follow-up cadences across shared and individual mailboxes. In this episode, Howard and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #207 Highlight Reel:**1. Understanding & learning from your earliest customers about how to deliver value  2. Finding signals, clues & customer opportunities in your inbox  3. Keeping your tech-stack simple to help drive growth + ease scale 4. Understanding your customer journey & creating clear lines of ownership 5. Prioritizing your team's ability to act upon customer feedback regularly  Huge thanks to Howard for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Howard MoodycliffeClick here to learn more about Timetoreply If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Huge thanks to our newest CXCP sponsor Timetoreply. Visit their website today at www.timetoreply.com/cxc. Support the show