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Service Management Leadership Podcast with Jeffrey Tefertiller
In the Season 2 finale, James Finister and I explore career evolution across life stages, questioning whether IT truly puts people first despite claiming to. We discuss age-and-stage development, the limits of online training for life skills, authenticity in service delivery, and why human connection remains irreplaceable in our technology-driven world.
In today's episode, we sit down with former U.S. Senator Joe Manchin for a powerful conversation about his book Dead Center — a book he describes as both a memoir and a manifesto for bringing common sense back to American politics. Manchin shares his concerns about where the Democratic Party is headed. We also talk about why he believes the “center” is where solutions are born, what it means to put people before party, and how respect, responsibility, and compassion can break through the bitterness and tribalism dividing our nation. This episode suggests that there is hope that still exists for a healthier, more unified political future. You may not agree with all of his politics – but there is much to be said about puttingaside “sound bites” and having real conversations. Please Support this Podcast:https://mypillow.com Promo Code: ROSEhttps://patriotmobile.com/partners/rosewww.americansforprosperity.orghttps://wordmarketingservices.com/Rose's Ministry: www.sheiscalledbyhim.com
Send us your thoughtsIn this in-person conversation, Hannah Munro sits down with Matthew Robinson, Financial Controller at Zebra Pens, to explore the realities of running and transforming finance inside a small but ambitious business. This episode coversWhy small-business finance needs pragmatism, balance and the courage to let go of total control How Matt rebuilt finance around risk-based thinking, strong foundations and the ability to switch off at the end of the day The hard lessons of a difficult first implementation How Zebra Pens is moving towards 21st-century operations with integrated systemsLinks mentionedMatthew's LinkedinLearn more about Zebra PensZebra Pens Customer Story Coming Soon! Explore other CFO 4.0 Podcast episodes here. Subscribe to our Podcast!
This episode is sponsored by DigiCoachMake walkthroughs meaningful. Simplify your coaching culture. Visit digiCOACH.com and mention Darrin for special partner pricing.In this inspiring episode, NAESP President April D. Knight joins Darrin to explore what leadership looks like when it stays grounded in relationships, service, and intentional support for school leaders. April shares the story of her 34-year career, her leadership journey through Columbus City Schools, and how her deep commitment to equity and connection led her to the NAESP presidency.Together, they dig into three major initiatives shaping NAESP's future:The groundbreaking NAESP–AMLE partnership, focused on elevating support for middle-level leaders.The National School Leaders Conference, including new strands for early childhood, middle school, and secondary success.The National Gold Star School Program, NAESP's bold new recognition initiative honoring schools for culture, systems, and people—not just test scores.April also shares timeless advice for early career principals, discusses the evolving nature of school leadership, and reflects on what it means to “lean into leadership” during times of change.Key Topics CoveredApril Knight's leadership journey from classroom teacher to NAESP PresidentThe importance of relationships and trust-building in early leadershipHow NAESP is expanding support for middle-level leadersBehind the scenes of the new NAESP–AMLE partnershipWhat leaders can expect from the 2025 National School Leaders Conference in OrlandoDetails and criteria for NAESP's new National Gold Star School ProgramAdvice for aspiring and first-year administratorsHow April is “leaning into leadership” right nowAbout Today's Guest – April D. KnightWith 34 years in education and over two decades as a principal, April Knight is a nationally respected advocate for students, teachers, and school leaders. She serves as the 2025–2026 President of NAESP and leads Avondale Elementary in Columbus City Schools, Ohio's largest district. Her work focuses on academic excellence, equity, mentoring future school leaders, and advancing the principalship nationwide.Links & Resources MentionedNAESP Website: https://www.naesp.orgNational School Leaders Conference Information & Proposal SubmissionNational Gold Star School Program (application open through Jan. 31)AMLE Website: https://www.amle.orgConnect with April:Email: aknight@naesp.orgX (Twitter): @AKnightApril
Ce mercredi 26 novembre, le scandale de l'emprunt obligatoire, que les sénateurs socialistes projettent d'instaurer pour obliger les riches à prêter sans intérêt à l'État dans le cadre du budget 2026, a été abordé par Denis Payre, président de Nature & People First, Stéphane Carcillo, responsable de la division revenu/travail de l'OCDE, professeur associé à Sciences Po, Ludovic Desautez, directeur délégué de la rédaction de La Tribune, et Antonin Bergeaud, Prix du meilleur jeune économiste 2025 et professeur associé à HEC, dans l'émission Les Experts, présentée par Raphaël Legendre sur BFM Business. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.
Ce mercredi 26 novembre, la validation des efforts budgétaires de la France par Bruxelles, l'impact de l'IA sur l'emploi, et la question du vieillissement lié au chômage ont été abordés par Denis Payre, président de Nature & People First, Stéphane Carcillo, responsable de la division revenu/travail de l'OCDE, professeur associé à Sciences Po, Ludovic Desautez, directeur délégué de la rédaction de La Tribune, et Antonin Bergeaud, Prix du meilleur jeune économiste 2025 et professeur associé à HEC, dans l'émission Les Experts, présentée par Raphaël Legendre sur BFM Business. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.
Ce mercredi 26 novembre, Raphaël Legendre a reçu Denis Payre, président de Nature & People First, Stéphane Carcillo, responsable de la division revenu/travail de l'OCDE, professeur associé à Sciences Po, Ludovic Desautez, directeur délégué de la rédaction de La Tribune, et Antonin Bergeaud, Prix du meilleur jeune économiste 2025 et professeur associé à HEC, dans l'émission Les Experts sur BFM Business. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.
What You'll Learn:In this episode, hosts Patrick Adams and Andy Olrich discuss the importance of soft skills in leadership, emphasizing empathy, communication, adaptability, and emotional intelligence.About the Guest:Andy Olrich brings over 25 years of expertise in engineering trades, services, manufacturing, mining and logistics processes and support. With qualifications in Continuous Improvement and LEAN Six Sigma, he is also a Certified Scrum Master. Andy finds fulfillment in witnessing the positive outcomes that result from teams collaboratively working towards shared and individual goals.Patrick Adams is an internationally recognized leadership coach, consultant and professional speaker. He is best known for his unique human approach to sound team building practices, creating consensus and enabling empowerment.Patrick has been delivering bottom-line results through specialized process improvement solutions for over 20 years. He's worked with all types of businesses from private, non-profit, government, and manufacturing ranging from small business to billion-dollar corporations. Patrick is an Author of the best selling book, Avoiding the Continuous Appearance Trap.Links:Click Here For Andy Olrich's LinkedInClick Here For Patrick Adams' LinkedIn
Amy Hom, COO of Barcelona Wine Bar and a recognized hospitality insider, shares her leadership journey and insights into navigating hospitality trends through talent development and brand expansion. From early experiences at major food service brands to shaping the culture at Barcelona Wine Bar and its new concept Corsica Wine Bar, Amy outlines how investing in people drives success. She discusses mentorship, emerging leaders, and strategic hospitality strategies that foster long-lasting careers and strong talent pipelines. Tune in for a deep dive into industry trends and insider insights on scaling multi-unit operations while preserving brand identity, delivering valuable lessons for hospitality entrepreneurs and food industry professionals alike. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Visit donate.accessmore.com and give today to help fund more episodes and shows like this. One of the most effective, and biblical, strategies for growing something is to focus on people over processes, profits, and even our own preferences. Pastors John and Wayne discuss the power of a people-first mentality and how to grow in this area of leadership. Follow us on Instagram for more great leadership content: Pastor John (@johnsiebeling), Pastor Wayne (@waynefrancis), Podcast (@leadershipinblackandwhite). Leave a rating and review to give us your feedback and help the show continue to grow!
PMG, an independent challenger ad agency, has gone on an investment spree. Over the past few months the agency has hired top talent, and in recent years it has acquired a number of businesses to build out a full-service offering for brands as it looks to challenge holding groups and other indies for business.One major addition it made last month was Josh Krichefski, the former GroupM EMEA and UK CEO, who is now PMG's EMEA president.Krichefski is also notable for working as the president of IPA from 2023 to 2025, a role in which he championed industry talent and the importance of both acquisiton and retention.He joined The Media Leader recently to discuss his new role, PMG's growth strategy and what sets it apart from competitor agencies amid a rapidly changing agency landscape.Krichefski also reflected on his time as IPA president and at WPP, and spoke about his views on the future of the agency model.Highlights:4:30: What attracted Krichefski to PMG after more than a decade at WPP9:43: PMG's go-to-market in EMEA: Transparency, consultancy, data27:01: Reflecting on Krichefski's time as IPA President and his People First agenda32:12: Agency consolidation and the future of the agency model38:26: Why AI is an opportunity, not a threatRelated articles:Josh Krichefski joins PMG as EMEA PresidentIPA president Josh Krichefski: ‘Put health and wellbeing at the forefront'WPP CEO labels group's performance ‘unacceptable' as it looks to SMEs‘We are in a crisis': Advertising: Who Cares? suggests media business models must change---Thanks to our production partners Trisonic for editing this episode.--> Discover how Trisonic can elevate your brand and expand your business by connecting with your ideal audienceVisit The Media Leader for the most authoritative news analysis and comment on what's happening in commercial media. LinkedIn: The Media LeaderYouTube: The Media Leader
Nicole Dunger, Vice President of Growth, and Ryan Davis, CEO of People First, highlight the value of integrating influencer content into paid media strategies, a practice becoming more common in the political and advocacy space. The use of micro-influencers is key for state and local races, and the paid amplification can promote authentic voices to hard-to-reach voters. Campaigns are planning their influencer strategies earlier in the campaign cycle and effectively using creator content to inform messaging to a broader audience. We talk about: The common practice of commercial brands to use creator content in paid advertising Why micro-influencers with 5,000-50,000 followers are the sweet spot for congressional races Measuring ROI from influencer campaigns Learning to cede creative control to influencers, trusting them to know how best to communicate to their followers #PeopleFirst #Influencers #InfluencerCampaigns #InfluencerMarketing #PoliticalCampaigns #DigitalCampaigns #VoterOutreach #Election2026 peoplefirst.cc
Change is accelerating at an unprecedented rate, and traditional change management approaches are no longer sufficient. Leaders need a new way to navigate constant transformation, one that puts people at the center.Gayle Lantz speaks with Mohammad Anwar and Frank Danna, co-authors of Love as a Change Strategy. (Other co-authors are Jeffrey Ma and Christopher Pitre.) Together they previously wrote Love as a Business Strategy, which chronicled their culture transformation journey.Find the full show notes at:https://workmatters.com/Leading-Change-with-Love---A-People-First-Approach-with-Mohammad-Anwar--Frank-Danna
People First Podcast I Western and Central Africa I World Bank Group
Dans ce nouvel épisode de People First Podcast, nous explorons comment l'accès à l'électricité façonne l'emploi en Afrique de l'Ouest et du Centre.Nous donnons la parole à des bénéficiaires au Tchad, au Cameroun, en Guinée et en Côte d'Ivoire pour comprendre concrètement comment l'énergie transforme les activités économiques et les perspectives d'emploi.Professionnels de la santé, enseignants, chefs d'entreprise et créateurs de contenu, ils partagent leurs expériences. Leurs récits montrent qu'au-delà du confort, l'électricité soutient la productivité, stimule l'économie, permet de créer et de préserver des emplois, et améliore durablement les services essentiels pour les communautés.Ecoutez People First Podcast maintenant. Laissez un commentaire ici. Votre avis nous intéresse !Séquences00:00 Introduction 01:52 Témoignages de bénéficiaires 04:22 Connecter 300 millions de personnes à l'électricité pour soutenir la création d'emplois07:32 Entretien avec Yaro, comédien et créateur de contenus Malien 08:18 ConclusionÀ propos du People First Podcast:People First Podcast vient apporter un éclairage humain et concret sur les thématiques de développement spécifiques aux habitants d'Afrique de l'Ouest et du centre, et sur la contribution de la Banque mondiale. People First Podcast, pour un développement durable et inclusif !À propos du Groupe de la Banque mondiale:Le Groupe de la Banque mondiale est l'une des plus importantes sources de financement et de connaissances au monde pour les pays à faible revenu. Ses cinq institutions partagent l'engagement de réduire la pauvreté, d'accroître la prospérité partagée et de promouvoir le développement durable.
Ambar Balderas is a trailblazing operations executive redefining how law firms think about leadership, accountability, and scalable growth. As Director of Operations at The Debt Defenders, she blends empathy with precision, crafting operational systems that reduce friction, empower people, and support long-term innovation. Ambar is committed to building firm infrastructure that doesn't just support the […]
RainTech founder Andrew Jahnke reveals why he rejected millions in private equity to give 100% of his company's profits to his employees. In this episode, we explore how he's using AI to implement a 32-hour work week, why he believes "People First" is a lie, and his blueprint for building a business that puts people over profit—period.
In this From the Vault episode of Success Leaves Clues, hosts Robin and Al sit down with Jenny do Forno, Chief People Officer at TouchBistro, to explore how curiosity, courage, and authenticity define modern leadership. Jenny shares her inspiring journey from executive search to startup builder to venture advisor, offering hard-won lessons from 25 years of helping founders scale with purpose. As someone who's helped launch companies from napkin sketches to successful exits, she reveals what makes great leaders, why culture must be built early, and how authenticity and communication can transform a business from the inside out. Together, they unpack the emotional highs and lows of startup life, how to lead through uncertainty, and the importance of saying “yes” to growth even when you're not fully ready. You'll hear about: Curiosity as a compass: How following her questions, not a plan, shaped Jenny's 25-year career in people and culture. The courage to say yes: Why leaning into challenge matters more than waiting until you're “ready.” The founder's formula: What separates successful startup teams from the rest and how self-awareness plays a vital role. The human side of scaling: Why alignment, communication, and connection are every company's secret weapons. Hiring with intention: How early people strategy can accelerate growth and prevent culture debt. Ego vs. conviction: How great founders balance strong beliefs with humility and collaboration. Authentic leadership: Why clarity is kindness and being yourself is the real competitive advantage. The future of workplace wellness: How benefits, belonging, and flexibility will shape the next era of people strategy. Mentorship and legacy: How sharing wisdom and lifting others creates lasting ripple effects in leadership. We talk about: 00:00 Introduction 03:00 The accidental path into people and culture 06:00 Learning to say yes and leading with curiosity 09:00 Lessons from building Nest Wealth from scratch 12:00 From venture capital to TouchBistro: redefining success 15:00 The patterns that define great founders and teams 18:00 Why startups should invest in people and culture early 23:00 How HR shapes growth and alignment 28:00 The role of communication in scaling companies 33:00 Ego, conviction, and collaboration in leadership 37:00 Authenticity and the importance of showing up as yourself 44:00 Rethinking benefits and wellness for a modern workforce 49:00 How strong cultures drive belonging and retention 50:00 Legacy and impact: mentoring future founders Connect with Jenny LinkedIn: https://www.linkedin.com/in/jennydoforno/ TouchBistro LinkedIn: https://www.linkedin.com/company/touchbistro/ YouTube: https://www.youtube.com/user/touchbistro Instagram: https://www.instagram.com/touch_bistro/ Facebook: https://www.facebook.com/TouchBistroiPadPOS/ Website: https://www.touchbistro.com/ Connect with Us LinkedIn: Robin Bailey and Al McDonald Website: Aria Benefits and Life & Legacy Advisory Group
How can we advocate for a people-first economy?Artificial intelligence is disrupting our vocational and social worlds — and as it starts to dominate industries, more people are trying to discern its proper limits and boundaries. Intuitively, we are hesitant about the increasing growth of AI. But why? Is it because we sense that people should do our work? In this episode, Bob weaves together two articles to discuss the contrast between building an AI-first culture and a people-first culture. Along the way, we consider the importance of a Christian anthropology, the growing questions about AI's economic impact, and how Christians can be champions of others in their lives and workspaces.Chapters:(0:00) Introductions: What Do We Do about AI?(5:39) We're Heading Toward an AI-First World(11:04) Choose the Person over the Non-Person(15:46) A Principle for Engaging AI(21:57) The ROI on AI(27:49) A People-First ApproachArticles & Resources:https://www.newyorker.com/news/the-financial-page/the-ai-profits-drought-and-the-lessons-of-historyhttps://mereorthodoxy.com/wendell-berrys-unanswered-question
What happens when you stop chasing views and start designing for belonging? When the world went online, most virtual events started to feel the same, flat, distant, and forgettable. But not for Rachel Elnar, Heather Lynn, and David Carberry. Together, they built some of Adobe's most loved digital experiences: Creative Jams and The Perfect Match, a 1970s-style design game show complete with music, lights, wigs, and real connection. These weren't webinars. They were living, breathing events that made thousands of creatives feel seen. Each brought something vital: Rachel's heart for community, David's director's eye for rhythm and flow, and Heather's producer's instinct for care and calm. Their shared secret? Treat every audience like a room full of humans. When layoffs hit, they took that shared language and built something new: Together By Design—a creative studio helping others build programs with purpose, host events with empathy, and grow communities that last. This is a conversation about saying yes to collaboration, honoring craft, and leading with care in a digital world that often forgets what connection really means. In This Episode + What makes a live event feel alive, and how to design for it + The small touches that make an audience feel seen + Why systems and empathy are equally important behind the scenes + The difference between an audience and a community (and why it matters) + A behind-the-scenes story of a live show gone wrong, and what it taught them + Why joy and structure are the true foundation of creative work Guests Rachel Elnar is a creative producer, designer, and founder of Together By Design. She previously led Adobe's Creative Jam program, helping thousands of designers connect and grow. Heather Lynn is a digital events producer and educator who helps speakers and teams show up with confidence, presence, and calm. David Carberry is a director who sees live production as choreography for people, story, and emotion, and loves when the unexpected brings beauty. Key Takeaways + Design events for belonging, not performance + The most powerful tool in live work is empathy + Systems create space for spontaneity and joy + Building community requires care before, during, and after the show + When you respect your audience, they'll keep showing up The Heart of It At its heart, this episode is about something bigger than events. It's about presence. About noticing the people on the other side of the screen. Because when we create with care, whether it's a meeting, a mural, or a moment—we remind the world what it feels like to be together.
Welcome to the HB Global Employee Ownership Podcast Series. In 2025, we are placing particular focus on the mission and values of HB Global in an effort to level set for all employee owners what these mean and how each of us can exemplify them each day. These communications are intended for the employees of HB Global. We recognize that the general public will have access. The views expressed in these communications represent Bob Whalen in the context of HB Global and may not apply to broader audiences.If you have questions for Bob, we'd love to hear them and answer them in future podcasts. Feel free to submit them to eopodcast@hb-global.com.
How Discipline, Speaking Life, and the Rule of 10 Create Explosive Growth in Faith-Based Leadership and Team CultureIf you've ever wondered why your business isn't growing, what if the real issue isn't your systems—it's your people? In this powerful episode, I share a heartfelt conversation I had with my Pops (he's wise, honest—and yes, blunt)—and how he boiled our biggest business meltdown down to one simple truth: “Build the people and then allow the people to build the business.”Drawing on the transformative lessons from Proverbs 13, we dive into:Why discipline over convenience is a non-negotiable. How speaking life early and often changes a culture (private > public).The power of the “Rule of 10” — serve one person incredibly well, then leverage the ripple.Why overcomplicating leadership is the growth killer; simplicity and clarity are the rocket fuel.Applying biblical wisdom to your team, your mission, and your leadership identity.
How does a three-person L&D team support 23,000 associates across seven states? In this episode, Chris Chappell, Director of Learning & Development at Weis Markets, shares how servant leadership, clear career paths, and just-in-time video microlearning are elevating the employee experience—and the customer experience—across retail, manufacturing, and logistics. Show Notes:Weis Market's Chris Chappell offers many key takeaways to empower team members to succeed. His top points include: Lead as a servant, not a boss. Chris Chappell centers L&D on servant leadership—meeting associates' needs, anchoring to mission, and role-modeling behaviors so people trust and follow. Career paths + strong leadership = retention. Provide clear growth paths and accountable leaders. Weis Markets' leadership development now spans five levels and correlates with higher engagement and reduced turnover that is 20–25 points lower than retail averages. Make learning “in the moment.” Snapshot video microlearning—accessed via QR codes embedded in SOPs—powers fast cross-training (e.g., moving a bakery associate to deli) and reduces friction during call-offs. Do fewer things, better. “Ruthless prioritization” keeps work aligned to mission, strategy, core operations, and compliance. The team consolidated ~1,798 courses to ~800 and is rebuilding high-value content for mobile delivery in Workday Learning. Build a distributed training network. Centralize standards and content, then empower expert trainers across departments to deliver. Add feedback loops with structured homework and report-outs so learners hold themselves accountable. Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry's Ultimate L&D Podcast Guide. Learn more about d'Vinci at www.dvinci.com. Follow us on LinkedInLike us on Facebook
Send us a message!In this episode, Alex & Annie head to Florida's scenic 30A to sit down with Dylan Bozarth, General Manager of 30A Escapes, for a real conversation about leadership, culture, and what it takes to build a team that truly lasts in the fast-paced vacation rental world.Dylan shares how his decade-long journey at 30A Escapes has shaped a people-first approach to property management. One that values work-life balance, communication, and genuine hospitality as the keys to long-term success.We discuss:1️⃣ The challenges of managing vacation rentals along the 30A corridor2️⃣ How leadership and team structure can prevent burnout3️⃣ Creative ways to engage and communicate with homeowners4️⃣ Why defining core values transforms company culture5️⃣ The importance of collaboration among local property managers6️⃣ Insights on market shifts post-2021 and preparing for sustainable growthThis episode is a reminder that growth starts with your people and that sustainable success in hospitality is built from the inside out.Connect with Dylan:LinkedIn: https://www.linkedin.com/in/dylan-bozarth-6225b8338/Website: https://www.30aescapes.com/ Get 20% off any yearly or bi-yearly Lodgify plan, plus free personalized onboarding (a $3,000 value).
Chain of Learning: Empowering Continuous Improvement Change Leaders
Apply for the May 2026 Japan Leadership Experience—https://kbjanderson.com/japantrip/Where is your primary focus as a leader, change practitioner, or organization? Getting business results? Improving processes? Or developing people? What if the real key to lasting business success isn't found in metrics or milestones—but in how you create a culture that nurtures people and their problem-solving capabilities? In this episode I explore what it really takes to deliver sustainable organizational success, and why building a people-centered learning culture—one where developing others isn't an afterthought, but the foundation that enables operational excellence and, ultimately, better business outcomes.Effective leadership begins when you shift from managing results to developing people—creating the conditions for continuous improvement, engagement, and growth.When you put people first, results follow.Whether you are a senior executive, lean practitioner, or team leader, that's how you build organizations that learn, adapt, and thrive—today and for generations to come.YOU'LL LEARN:How Toyota's philosophy of Monozukuri wa hitozukuri (“We make people so we can make things”) shapes a people-first culture of learning and improvementWhy focusing on people → process → results (not the reverse) drives lasting impact across teams and organizationsThe interdependence of three qualities that support business success —quality of people development, quality of work, and quality of results – to create sustainable impact Insights from real leaders about how shifting from results-focused to people-focused leadership led to significant measurable improvement in business outcomesHow to model intentional leadership practices to develop people, foster engagement, and sustain a culture of continuous learning and improvementIMPORTANT LINKS:Full episode show notes with links to other podcast episodes and resources: ChainOfLearning.com/58 Check out my website for resources and ways to work with me KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Leadership Experience: kbjanderson.com/japantripTIMESTAMPS FOR THIS EPISODE:01:51 What leadership with purpose truly means02:06 Why Toyota's motto, “ The only secret to Toyota is its attitude towards learning,” is its secret to success03:18 Three interrelated qualities that determine lasting business success represented by a pyramid03:45 [Third level] Results - The outcomes customers see04:12 [Second level] Process - The technical and operational systems that make the work flow better04:37 [First level] People - The foundation that nurtures people, problem-solving, and learning05:28 Why the Western approach is backwards when it comes to people, processes, and results06:50 The meaning of the quote, “profit is excrement,” that captures the backwardness of the usual business approach to success07:39 The difference between lean as a transactional toolkit versus a way of nurturing people and problem solving at all levels07:53 Why putting people first is not just in Japan or for Toyota leaders08:41 Leaders who put people first as the foundation for success10:12 The challenge in putting people first10:38 An example from Gustavo of why our intentions and our actions are aligned12:29 Gustavo's realization that he had a people engagement problem13:20 The positive results in engagement when he focused on people first14:08 What leadership in action looks like14:35 What it really means to create a chain of learning across your organization15:00 The two pillars of the Toyota Way15:43 Three questions to ask yourself as you reflect on this episode16:26 Questions to ask your people to create a cycle of reflection and continuous improvement17:13 How to build organizations and leaders that last Apply for the May 2026 Japan Leadership Experiencehttps://kbjanderson.com/japantrip/
Innovation and transformation coach Ibeth Ayala discusses in her book “No Risk No Fun: The Human Side of Innovation in Insurance” how people-centered leadership helps insurance leaders conquer fear, unlock creativity and lead change.
On Mission Matters, Adam Torres interviews Bill Saad, Founder & Chairman of Jota2 Group, about leveraging trusted networks (Milken Asia Summit), AI, and cross-border founder matching to build real-world solutions—while advancing women's empowerment through Tara for Women. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices
On Mission Matters, Adam Torres interviews Bill Saad, Founder & Chairman of Jota2 Group, about leveraging trusted networks (Milken Asia Summit), AI, and cross-border founder matching to build real-world solutions—while advancing women's empowerment through Tara for Women. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: https://missionmatters.lpages.co/podcastguest/ Visit our website: https://missionmatters.com/ More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices
"...so much money and effort into technology that was really good, but it didn't stick." In this conversation, Heather interviews Val Coin, a digital transformation consultant, about her insights on business growth, the importance of systems, and the role of technology in enhancing human experiences. Val shares her journey from hospitality to tech, emphasising the… The post #184: Val Coin: People-First Automation That Actually Works appeared first on Website Love.
Send us a textOn this episode on Connected Nation, we continue our coverage from rom Calix ConneXions 2025, taking place in Las Vegas Nevada. We talk with one man who just struck out on his own in the telecom and broadband industry, despite some of those uncertainties. Find out how he's planning to leverage his 35 years in the business to help others, and why he believes it was now or never.Recommended links: Calix ConneXions 2025Waypoint 33 websiteRandall Rene LinkedIn
Robert Wheeler — longtime communications leader at WarnerMedia, AT&T/Xandr, and GroupM — shares why he left the corporate world to build At the Moment Media (ATM), a people-first, video-led publication spotlighting personalities across advertising, technology, and media.He walks through how the brand came to life — from the black-and-white design and animated “M” mascot to its 5–6 minute storytelling format and short-form social clips. Robert also opens up about startup lessons, the state of modern comms, and how ATM plans to cover cultural business moments like the Latin GRAMMYs and BravoCon. Key Highlights
Under Construction: Renovating A Home, Redeeming An Industry
Would you like to know what drives us here at Big Fish? It's our people. While roofing and renovations are what we do, the relationships we build are really the heart of it all. In this episode, we talk about what it means when we say we run a people-first company. We also dive into why trust and communication matter just as much as the quality of our work, and how our team culture has shaped everything we have built. When our people feel valued and supported, that's when some of the best work happens. This episode offers a real look at what sets Big Fish apart: Our constant commitment to people first. The Big Fish Docuseries is out now! Check it out on our YouTube channel! To connect with Big Fish Contracting, you can check out our website at www.bigfishcontracting.com. You can also follow us on our social channels: Big Fish Contracting Instagram Big Fish Contracting Facebook
Join host Adam Larson for an insightful and refreshingly human conversation with Todd Thornock, Associate Professor at University of Nebraska-Lincoln and Academic Research Fellow at the Institute of Management Accountants. Todd brings a unique blend of academic research and real-world perspective to the art of understanding and motivating your team. In this episode, he explains why being “people first” matters even in a numbers-driven field like accounting and shares personal stories and surprising research findings on personality traits in the workplace. Discover practical tips to build trust, curiosity, and self-awareness as a leader, and learn how understanding the individual personalities on your team can transform your workplace culture. If you're looking for thoughtful takeaways and fresh motivation to connect with your colleagues, this conversation is packed with useful insights and inspiration to help you lead with empathy and intention.
Misty sits down with Simantel co-owner and principal Tim Leesman to talk leadership, partnership and growth, honoring the agency's roots and the power of strong client relationships.
Part Two picks up with John Bollman's answer about Pella's six culture accelerators and the link between culture and performance. John shares how Pella's intentional focus on leadership development, recruiting for fit, and integrating acquisitions has helped the company outperform its industry for years. He also reflects on lessons learned throughout his career — and why he believes the greatest gift a leader can give is a culture where people can thrive.
Ce lundi 3 novembre, la position et la stratégie du Rassemblement national lors de l'examen de la première partie du budget et l'adoption d'un impôt sur la fortune improductive ont été abordées par Markus Kerber, avocat et professeur de finances publiques à Berlin, Léonidas Kalogeropoulos, PDG de Médiation & Arguments, et Denis Payre, président de Nature & People First, dans l'émission Les Experts, présentée par Raphaël Legendre sur BFM Business. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.
Ce lundi 3 novembre, Raphaël Legendre a reçu Markus Kerber, avocat et professeur de finances publiques à Berlin, Léonidas Kalogeropoulos, PDG de Médiation & Arguments, et Denis Payre, président de Nature & People First, dans l'émission Les Experts sur BFM Business. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.
Ce lundi 3 novembre, les difficultés rencontrés par la croissance économique française et les conséquences du budget 2026 sur les entreprises ont été abordés par Markus Kerber, avocat et professeur de finances publiques à Berlin, Léonidas Kalogeropoulos, PDG de Médiation & Arguments, et Denis Payre, président de Nature & People First, dans l'émission Les Experts, présentée par Raphaël Legendre sur BFM Business. Retrouvez l'émission du lundi au vendredi et réécoutez la en podcast.
In this episode, Amy Madden, Chief People and Culture Officer, and Suzanne Norman, Vice President of Patient Services at PRO-spectus, share how the company is evolving from a patient first culture to a people first growth strategy. They reflect on PRO's rapid expansion, founder led roots, and the importance of staying scrappy while scaling. Amy and Suzanne discuss how investing in leadership development, performance management, and shared ownership is helping PRO grow by growing its people, and how an intentional, values driven culture remains the foundation of everything they do.Key Takeaways:Culture becomes a catalyst for growth when a patient first mission expands into a people first mindset that empowers performance and purposeIntentional connection sustains culture in a remote world, where engagement, transparency, and care keep teams aligned through rapid growthLeadership development drives scale when managers grow with intention, build consistency, and create environments where others can succeedShared ownership turns accountability into motivation, aligning personal success with the company's mission and collective resultsChapters:00:00 - Introduction06:22 - Culture as a Catalyst for Growth11:46 - Intentional Connection in a Remote World14:02 - Leadership Development That Drives Scale22:54 - Shared Ownership and Accountability30:09 - Preserving Culture Through GrowthListen to our podcasts at:https://www.shorecp.university/podcastsYou'll also find other Microcap Moments episodes, alongside our series Everyday Heroes and Bigger. Stronger. Faster., highlighting the people and stories that make the microcap space unique.Other ways to connect:Blog: https://www.shorecp.university/blogShore Capital University: https://www.shorecp.university/Shore Capital Partners: https://www.shorecp.com/LinkedIn: https://www.linkedin.com/company/shore-universityThis podcast is the property of Shore Capital Partners LLC. None of the content herein is investment advice, an offer of investment advisory services, or a recommendation or offer relating to any security. See the “Terms of Use” page on the Shore Capital website for other important information.
WM serves 20 million customers by executing a unified, purpose-driven strategy. But how does a company of this scale truly guarantee reliable service? This week on The Modern Customer Podcast, Michael Watson, SVP and Chief Customer Officer at WM, explains this strategy. He details the company's unique operational model, which integrates sales, revenue, and customer experience functions under his leadership—a forward-thinking strategy that breaks down the departmental silos common in large enterprises. This powerful alignment allows WM to drive profitable growth while relentlessly championing environmental and customer responsibility, offering a crucial lesson for listeners. Learn how operational rigor and a People-First culture are the ultimate accelerators for profitable growth. Don't miss this one! Tune in now! Visit WM's website to learn more: https://www.wm.com/ Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.
Lori Zukin's path began in a small-town family drugstore, where work and love blurred together behind the counter. Years later, after earning a PhD in industrial and organizational psychology, she found herself coaching leaders at Booz Allen Hamilton and, eventually, guiding the transformation of Baker Tilly's executive team. On Episode 235 of The Unique CPA, Lori shares how a single phone call, received in the shadow of personal loss, sparked a partnership that would reshape a major accounting firm's culture. She reveals the real impact of trust, particularly given the hidden costs of the stories we tend to tell ourselves when we don't have all the information. Randy and Lori trade insights on vulnerability, missed opportunities, and the courage to lead with empathy, and along the way, Lori's passion for mental health and her belief in the intersection of passion and skill shine through, offering a rare glimpse into the heart of modern leadership. Get the full show notes and more resources at TheUniqueCPA.com
Want a culture that actually improves performance instead of living on a poster? We sat down with Heather Haas, CEO at Advisa and Predictive Index Certified Partner, to explore a clear, practical path to compassionate leadership that drives real results. The conversation centers on four levels of connection—job, manager, team, and culture—and how leaders can use each to reduce friction, boost engagement, and help people thrive.Click HERE to visit Advisa's websiteHERE ARE MORE RESOURCES FROM REAL GOOD VENTURES:Never miss a good opportunity to learn from a bad boss...Click HERE to get your very own Reference Profile. We use The Predictive Index as our analytics platform so you know it's validated and reliable. Your Reference Profile informs you of your needs, behaviors, and the nuances of what we call your Behavioral DNA. It also explains your work style, your strengths, and even the common traps in which you may find yourself. It's a great tool to share with friends, family, and co-workers.Follow us on Instagram HERE and make sure to share with your network!Follow us on Twitter HERE and make sure to share with your network!Provide your feedback HERE, please! We love to hear from our listeners and welcome your thoughts and ideas about how to improve the podcast and even suggest topics and ideas for future episodes.Visit us at www.realgoodventures.com. We are a Talent Optimization consultancy specializing in people and business execution analytics. Real Good Ventures was founded by Sara Best and John Broer who are both Certified Talent Optimization Consultants with over 50 years of combined consulting and organizational performance experience. Sara is also certified in EQi 2.0. RGV is also a Certified Partner of Line-of-Sight, a powerful organizational health and execution platform. RGV is known for its work in leadership development, executive coaching, and what we call organizational rebuild where we bring all our tools together to diagnose an organization's present state and how to grow toward a stronger future state. Send us a text
An early essay by Karl Marx writing at the beginning of the industrial revolution argued that humans who were formerly craftspeople were now just cogs in the industrial machine alienated from the products they made and their work. Today's podcast is sponsored by Inductive Automation, makers of Ignition — the world's most versatile industrial automation platform for connecting data, systems, and people. With the new Ignition 8.3 release, you can easily manage time-series and event data, quickly create custom graphics with onboard drawing tools, and centralize control using Ignition's new gateway interface with global search and deep link launching. Providing additional support for Git, containers, and private data protection to go along with its unlimited licensing, Ignition 8.3 takes industrial operations to the next level. Download Ignition for free. The Irish poet/philosopher John O'Donohue discussed in Anam Cara the dignity of work and that work should benefit workers and communities as well as owners and managers. Lean guru Keven Meyer noted in his book Simple Leader that respect for people is a pillar of Lean. When you hire someone, you are getting more than a pair of hands—you are getting a brain and experience, as well. You should make use of them. Articles about a worker shortage due to Boomer retirements have been a staple of trade magazine editorial ever since I became an editor in 1998. Some twenty-seven years later, those articles and news releases keep coming. I learned about a new product from Derek Crager, Founder & CEO of Practical AI for onboarding and mentoring new employees. There is irony here, in that Crager touts himself as developer of an award-winning training program at Amazon—yes, the place that thinks it can replace its workers with robots. But, we will go beyond that thought for now. His solution? Just-in-time guidance—the right step at the exact moment of need, while hands are on the task. When a technician can ask and do in the same breath, training becomes throughput. That's the difference between teaching a concept and multiplying your best expert across every line and shift. He called on his experience at Amazon to develop something called Pocket Mentor: A Phone Call to Your Best Expert. This is a hands-free, eyes-free mentor your team reaches by phone, anytime, on the floor or in the field. No app. No Wi-Fi. No passwords. Just tap & say, “Talk me through it” — and we will. Check out TheManufacturingConnection.com for more thoughts.
What does it really mean to lead with purpose?In this episode of Learning Matters, host Doug Wooldridge sits down with Nick Lawrence, Executive Director of People and Culture at Chick-fil-A, to explore how purpose shapes leadership, culture, and learning in today's workplace.Nick shares his perspective on why great leadership starts with understanding your why—and how Chick-fil-A's signature phrase, “my pleasure,” reflects something far deeper than customer service. From cultivating conviction over compliance to balancing technology and humanity in learning programs, Nick offers practical and heartfelt lessons for leaders and L&D professionals alike.
This episode explores how culture actually grows in schools, not through one big initiative, but through tiny moments that build trust, belonging, and momentum. Host Ashley Carranco talks with celebrated Keynote Speaker and Program Facilitator, Phil Boyte, about practical ways leaders can connect with people first, pace culture work across the year, and design simple rituals that make staff and students feel seen. The focus is on doable moves, relationship builders, and the mindset shift that helps teams sustain energy during the long middle of the year.You will hear the case for starting with willing believers, celebrating small wins, and protecting leader energy through intentional habits. The aim is a campus where people want to be, where community beats isolation, and where culture and values lead the way. If you are ready to elevate connection and consistency, this episode gives you a practical path to try this month.Download, Tiny Moments Starter Pack:https://gl256.infusionsoft.app/app/form/2025conferenceleads Email info@learningforliving.com or visit https://www.learningforliving.com/ for more from Phil!Host: Ashley Carranco, Leader in Me CoachGuest: Phil Boyte, Keynote Speaker and Program FacilitatorTimestamps:(00:00 - 00:19) Culture buy in(00:19 - 01:31) Open(01:31 - 02:26) Student voice(02:26 - 04:11) Preparing kids for life(04:11 - 05:22) Tiny Moment cards(05:22 - 07:28) Relationship builders(07:28 - 09:18) Trust through stories(09:18 - 12:19) What matters most(12:19 - 14:31) The people first model(14:31 - 18:05) Quick wins(18:05 - 22:59) 90 second pause(22:59 - 29:49) Staff designed culture(29:49 - 37:49) Care for leaders(37:49 - 38:54) Outro
This episode explores how culture actually grows in schools, not through one big initiative, but through tiny moments that build trust, belonging, and momentum. Host Ashley Carranco talks with celebrated Keynote Speaker and Program Facilitator, Phil Boyte, about practical ways leaders can connect with people first, pace culture work across the year, and design simple rituals that make staff and students feel seen. The focus is on doable moves, relationship builders, and the mindset shift that helps teams sustain energy during the long middle of the year.You will hear the case for starting with willing believers, celebrating small wins, and protecting leader energy through intentional habits. The aim is a campus where people want to be, where community beats isolation, and where culture and values lead the way. If you are ready to elevate connection and consistency, this episode gives you a practical path to try this month.Download, Tiny Moments Starter Pack:https://gl256.infusionsoft.app/app/form/2025conferenceleads Email info@learningforliving.com or visit https://www.learningforliving.com/ for more from Phil!Host: Ashley Carranco, Leader in Me CoachGuest: Phil Boyte, Keynote Speaker and Program FacilitatorTimestamps:(00:00 - 00:19) Culture buy in(00:19 - 01:31) Open(01:31 - 02:26) Student voice(02:26 - 04:11) Preparing kids for life(04:11 - 05:22) Tiny Moment cards(05:22 - 07:28) Relationship builders(07:28 - 09:18) Trust through stories(09:18 - 12:19) What matters most(12:19 - 14:31) The people first model(14:31 - 18:05) Quick wins(18:05 - 22:59) 90 second pause(22:59 - 29:49) Staff designed culture(29:49 - 37:49) Care for leaders(37:49 - 38:54) Outro
In this episode of Grow a Small Business, host Troy Trewin interviews Dmitriy Peregudov, founder of Gift Baskets Overseas, shares his inspiring 28-year journey from sending flowers to loved ones in Russia to leading an $11M global gifting company with 120+ team members. He talks about building a business rooted in patience, perseverance, and people-first values. Dmitriy discusses how focusing on customer experience and team culture fueled long-term success. He also explains the role of SEO and AI in modern marketing and why brand trust matters more than ever. From overcoming fraud challenges to achieving a 64% Net Promoter Score, his story highlights sustainable growth and resilience. A must-listen for entrepreneurs who believe slow, steady, and thoughtful growth wins the race. Other Resources: An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to Dmitriy Peregudov, the hardest thing in growing a small business is having the patience and perseverance to push through the early, slow stages while learning things outside your comfort zone. He explains that growth often requires focusing on areas you don't enjoy, making tough decisions, and knowing when to let go and replace yourself in certain roles. Understanding every part of the business—even the ones you're not good at—is essential, because only then can you hire the right people and build a strong foundation for long-term success. What's your favorite business book that has helped you the most? Dmitriy Peregudov's favorite business books include Further, Faster by Bill Flynn, which provides clear frameworks for business growth, and Delivering Happiness by Tony Hsieh, which inspired him to build a people-first company culture. He also recommends The Five Types of Wealth by Sahil Bloom for understanding balance in life and business. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Dmitriy recommends the Harvard Business Review (HBR) Podcast for case studies and expert discussions, and Lex Fridman's Podcast for deep, thought-provoking conversations that go beyond business into leadership and innovation. He also appreciates podcasts like Built to Sell Radio for real-world entrepreneurship lessons. What tool or resource would you recommend to grow a small business? He highly recommends HubSpot, calling it a game-changer for small businesses. From marketing automation to CRM and workflow management, it helped his team streamline communication, improve sales processes, and enhance customer relationships. What advice would you give yourself on day one of starting out in business? According to Dmitriy Peregudov, the advice he would give himself on day one of starting out in business is simple yet powerful — “Just do it.” He believes that too many entrepreneurs hesitate, overthink, or wait for the perfect moment, but real growth happens only through action. Taking the first step, learning from mistakes, and adapting along the way are far more valuable than waiting for ideal conditions that may never come. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. Quotable quotes from our special Grow A Small Business podcast guest: Success in business comes from patience, perseverance, and focusing on what truly matters — Dmitriy Peregudov Growth isn't always about getting bigger, it's about getting better with every challenge — Dmitriy Peregudov The best way to build a loyal customer is to fix their problem so well they never forget you — Dmitriy Peregudov
What does it take to lead thousands of agents, stay grounded, and build a people-first company? In this Stay Paid interview, Craig Witt, U.S. CEO of EXIT Realty Corp. International, shares his lessons from leading one of the nation's top real estate brands through growth, change, and challenge. Craig reveals how humility, delegation, and purpose-based leadership have shaped his journey from franchise owner to CEO, and why putting people first is the key to scaling sustainably.
In this episode of the Coaches Compass, Mike offers up a recap of the People First Summit. This will help you understand the necessary components of your business. If you need help scaling your business, start your 7-day free trial for The Collective.------------------------------------------------Click here to apply for coaching!For some amazing resources and to be a part of a badass community, join our FB group HEREThe personality assessment is now available online! Click here to take the assessment and find out what your personality tells us about the way you should be training and eating.Take the assessment here!To learn more about Neurotyping, visit www.neurotypetraining.comFollow Mike on IG at @coach_mike_millner
Send us a textCaleb David shares his unique journey from nonprofit humanitarian work to commercial real estate, revealing how his people-first approach has shaped his success despite market challenges. His background in international aid work provides a refreshing perspective on property transactions, emphasizing relationship-building, authenticity, and community service over quick profits.• Half East Indian, half American background with significant childhood time in India• Led nonprofit Table Initiative taking people overseas to understand social issues firsthand• Made nearly 30 trips to Ethiopia working with anti-trafficking organizations• Transitioned to commercial real estate after nonprofit burnout about 11 years ago• Focuses on education and setting small businesses up for long-term success• Starts with understanding client goals before working backward to find solutions• Emphasizes the importance of broker-client moral alignment and ethical practices• Advocates for supporting minority businesses, particularly in the Hispanic community• Currently building a team at Keller Williams Commercial in Colorado Springs• Values authenticity as his guiding principle in business and personal lifeFollow Caleb on Instagram and Facebook @CalebDavid or visit davidcommercial.com. Check out his podcast "Commercial Real Estate Unfiltered" on all major platforms. Support the showThanks again for listening. Don't forget to subscribe, share, and leave a FIVE-STAR review.Head to Dwanderful right now to claim your free real estate investing kit. And follow:http://www.Dwanderful.comhttp://www.facebook.com/Dwanderfulhttp://www.Instagram.com/Dwanderful http://www.youtube.com/DwanderfulRealEstateInvestingChannelMake it a Dwanderful Day!