Firing on all Cylinders

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There are many reasons that most efforts to improve customer service levels fail. High on that list is a poor understanding of how to define, tune into, and measure customer expectations. Another key failure factor is rooted in the organization's culture. Frontline service providers don't feel well…

Jim Clemmer


    • Jan 29, 2011 LATEST EPISODE
    • infrequent NEW EPISODES
    • 9m AVG DURATION
    • 10 EPISODES


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