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Since we started The Top Floor podcast almost three years ago, the property management industry has gone through an incredible amount of change in a very short amount of time. As we head into a new year, we wanted to reflect on a few of our favorite moments from The Top Floor podcast. In this special episode, we'll hear from four members of the AppFolio Property Manager team. They'll share some of their favorite moments from The Top Floor so far and talk about why they find these insights from past guests just as meaningful today.Together, we'll explore the importance of company culture, finding meaningful work, using technology wisely, and how to attract and retain top talent. Key Points:Why top talent seeks meaningful workHow property management companies can articulate valueImportant traits for property management leaders to have Why property management companies need to prioritize company culture How technology can make work more enjoyable and meaningfulTasks technology should and shouldn't replace The challenges of retaining talent in property management How a people-first approach can help attract and retain talent How the mindset around staffing has changed since the pandemicThe importance of work/life balanceKey Links:Connect with Lisa Horner on LinkedIn: https://www.linkedin.com/in/lisahorner/ Connect with Daniel Waas on LinkedIn: https://www.linkedin.com/in/danielwaas/ Connect with Sean Forster on LinkedIn: https://www.linkedin.com/in/seanforster/Connect with JJ Koski on LinkedIn: https://www.linkedin.com/in/jj-koski/ 2022 Property Management Industry Pulse: https://info.appfolio.com/APM-CD-ASSET-TopChallengesIntegrationsResearch_etb_content_download_form_lp.html
Property inspections can be cumbersome and costly, but they're vital for protecting the bottom line.Rather than seeing inspections as just another must-do on your checklist, our two guests this week believe that by optimizing your inspection process, you'll see a multitude of benefits for property management staff, investors, and residents alike.Michael Brand, Mid-Market Account Executive at HappyCo, and AppFolio Property Manager's Senior Product Manager, Kelly Dean, join this episode of The Top Floor podcast to explain exactly why. Michael and Kelly explore the benefits of doing inspections the right way, how to streamline operations, and why tools and tech are essential to nailing your inspection process.Key Points:Why inspections are so vital to property managementThe impact of inspections on NOIHow to standardize property inspectionsHow the pandemic changed resident expectationsThe impact of inspections on business outcomesWhy you need the right tools and technology in placeHow to make improvements to your inspection processTell-tale signs you need to rethink your inspection processHow technology can help you do more with lessTaking advantage of overlooked inspection opportunitiesKey Links:HappyCo: https://happy.co/AppFolio: https://www.appfolio.com/AppFolio Stack: https://www.appfolio.com/stackHappyCo + AppFolio Integration: https://happy.co/integrations/appfolio
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]
Kim Coalson is Senior Vice President for Appfolio's MyCase, case management software that serves the legal industry. Kim ensures that the MyCase team delivers an outstanding customer experience and provides software that supports the success of solo practitioners and small law firms. Kim joined the AppFolio team in 2011 as Vice President, Value Added Services for AppFolio Property Manager, where she launched and grew customer services. Prior to AppFolio, Kim served as Vice President of Marketing for Mindflash.com, from 2008 to 2010, where she was responsible for customer acquisition, web presence and customer research. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 33472]