Podcasts about Property management

In this episode of Revenue Reality Check, presented by Beyond, Alex & Annie are joined again by Julie Brinkman, CEO of Beyond, to talk about why owner retention deserves the same level of attention as pricing, pacing, and acquisition.Julie breaks down the metrics property managers should be watching, how unrealistic revenue expectations can create problems later in the relationship, and why adding new properties does not always tell the full story of business growth. She also answers real operator questions around high churn, founder-dependent owner relationships, and what retention can mean for the long-term value of a property management company.Episode chapters:01:43 - Building owner trust through consistent communication05:03 - The owner retention metrics property managers should understand12:19 - When growth hides a leaky owner bucket15:49 - Revenue projections and owner expectations22:30 - Added 40 properties, lost 26: is that really growth?27:00 - Transferring founder trust as the company scales32:10 - What high owner churn can mean for a future sale35:10 - Using portfolio data to identify where attention is neededTune in for Episode 3 of Revenue Reality Check, brought to you by Beyond, and take a closer look at what owner churn may be telling you about the health of your business.Connect with Julie:LinkedIn: https://www.linkedin.com/in/jrbrinkman/ Connect with Beyond:Website: https://beyondpricing.com/LinkedIn: https://www.linkedin.com/company/beyond-pricing/ Instagram: https://www.instagram.com/beyondpricing/ Facebook: https://www.linkedin.com/company/beyond-pricing/ #vacationrentals #shorttermrentals #strindustrySend us a message!

In this episode, Joseph Crooms interviews Emmet Morgan, a young marketing director in Los Angeles, about his journey into real estate, marketing strategies, and how his company is navigating market challenges. They discuss innovative marketing channels, the importance of authenticity, and opportunities for growth in the property management sector.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

How do you scale a boutique hotel company without losing the creativity, personality, and local connection that make independent hospitality so special?In this episode, David Millili and Steve Carran sit down with Jorgan von Stiening, President of Palisociety, to explore the strategy behind scaling a successful boutique hotel company while staying true to its brand and guest experience.Jorgan shares his journey from accounting and hospitality consulting at Ernst & Young to joining Palisociety and helping the company grow from three hotels to a much larger portfolio across multiple brands and markets. He also breaks down Palisociety's partnership with Design Hotels and Marriott Bonvoy, explaining how the company is using Marriott's global reach and loyalty base while maintaining its independent identity.In this episode, you'll learn:How to scale boutique hotels without losing their identityWhy systems and SOPs are critical to independent hotel successThe business value of in-house design, marketing, and brandingHow Marriott Bonvoy is changing Palisociety's customer acquisition strategyWhat major events like the 2028 Olympics could mean for Los Angeles hotelsThis episode is sponsored by Sip Tea: https://sip-tea-path.com/Watch the FULL EPISODE on YouTube: https://youtu.be/HNlQ5NDIyJoLinks:Jorgan on LinkedIn: https://www.linkedin.com/in/jorganvonstiening/Palisociety: http://palisociety.com/For full show notes head to: https://themodernhotelier.com/episode/324Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

This week, we are diving into why so many experienced female real estate investors hit a wall after their third or fourth property—and exactly how to move past it. We talk about what happens when the numbers stop penciling, even though you know real estate works because it's already worked for you.  We're breaking down the biggest reasons you're feeling stuck, including: Why not having a true buy box (with real metrics, not vibes) keeps you in analysis paralysis How “Is this a good deal?” is the wrong question—and what to ask instead The trap of trying to eliminate all risk and how that kills every deal on your spreadsheet Why waiting for a “home run” deal is keeping you from building long-term wealth How your next best deal might already be in your portfolio through refinancing, restrategizing, or selling The power of a sanity check and surrounding yourself with other women investors who get it If you're a woman on deals 4–10 who's tired of spinning your wheels alone, this episode will help you see what's really holding you back and give you practical ways to start making confident offers again.       Resources: Get on the waitlist for the WIIRE Community Grab our SOP Templates Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

TIn this episode, Nik Boone shares his extensive experience in real estate, property management, and community involvement in Bakersfield, California. Discover how he built a thriving business, navigated challenges like COVID-19, and maintains a strong company culture.     Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

What does it really take to own a hotel, and how can more people gain access to hotel investing?In this episode of The Modern Hotelier, Davonne Reaves, founder and CEO of The Vonne Group and Vesterr, shares her journey from working on the front lines of hospitality to becoming a hotel owner, investor, entrepreneur, and advocate for greater access to hotel ownership.Davonne explains how her grandmother's hospitality influenced her career, what she learned at Hyatt Regency Atlanta, and how hotel consulting and asset management opened her eyes to the business of hotel ownership. She also shares why she created Vesterr to connect commercial real estate deal sponsors with investors.David, Steve, and Davonne also explore the growing role of AI in hotel investing—and why some parts of the acquisition process still require a human touch.Davonne shares candid advice for young entrepreneurs and women entering the industry: stay authentic, keep learning, find mentors, work hard, and never let someone else's “no” stop you.In this episode, you'll learn:What working in hotel operations taught her about ownershipHow to evaluate a hotel investment opportunityWhy the sponsor, location, brand, and operator matterWhere human expertise remains essential in hospitalityAdvice for aspiring hotel owners and young entrepreneursWatch the FULL EPISODE on YouTube: https://youtu.be/v4Ju_rdcVd8Links:Davonne on LinkedIn: https://www.linkedin.com/in/davonnereavesVesterr: https://www.vesterr.com/For full show notes head to: https://themodernhotelier.com/episode/323Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Check the episode transcript hereABOUT CHRIS SHEPARD Chris Shepard is an experienced real estate investor, property manager, and real estate agent.  He owns property in multiple states and chooses to invest in Portland, Oregon.  He has completed multiple 1031 exchanges and cost segregations to maximize the tax benefits of investing in real property.  Chris also holds the principal broker's license for Uptown Properties LLC and is responsible for its real estate activities.  On top of his state license, Chris holds a Certified Property Manager (CPM) designation from the Institute of Real Estate Management (IREM).  He graduated with a Bachelor of Science in Business Finance at the University of Arizona.  With his extensive background in deal analysis and negotiation, he provides incredible value to this company and its projects.  ABOUT SEAN POGGI Sean is the Asset Manager of Uptown Syndication. He graduated from the University of Oregon with a Bachelor of Science in Business Administration and brings over 14 years of leadership experience with Apple Inc. Sean has been actively investing in real estate since 2015, with experience managing both short-term and long-term rental properties, including out-of-state investments. As a passionate Project Manager and Entrepreneur, Sean is focused on driving operational efficiency, overseeing asset performance, and supporting the long-term success of each investment opportunity.   THIS TOPIC IN A NUTSHELL:  The Disposition Stage  Knowing When to Sell Setting a Target Sale Price Choosing a Multifamily Broker Preparing an Asset for Sale Creating Buyer Upside Cap Rates and NOI Understanding NOI Scenarios Beyond Cap Rates Balancing Timing and Returns When Exit Plans Change Investor Waterfalls at Sale Lessons From a Completed Disposition Adjusting Exit Underwriting The Current Multifamily Market What Comes Next and Potential Buying Opportunities     KEY QUOTE:  “You have to be ready for when the market meets your sale price.”      ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.   The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.     We would like to thank our Sponsors: OffsitePros and MyMoneyWorksForMe  #RealEstateInvesting #MultifamilyInvesting #MultifamilySyndication #RealEstateSyndication #RealEstateInvestors #PassiveInvesting #PassiveIncome #CommercialRealEstate #MultifamilyRealEstate #RealEstateEducation #RealEstatePodcast #PropertyInvesting #ApartmentInvesting #ApartmentSyndication #RealEstateWealth #WealthBuilding #InvestmentStrategy #RealEstateStrategy #ExitStrategy #MultifamilyInvestors #RealEstateProfessionals #PropertyInvestors #RealEstateEntrepreneur #RealEstateMarket #CapRates #NOI #RealEstateUnderwriting #InvestmentProperty #RealEstateFinance #FinancialFreedom   CONNECT WITH SEAN AND CHRIS: Sean's LinkedIn: https://www.linkedin.com/in/seanpoggi Email: syndication@uptownpm.com Website: https://www.uptownsyndication.com   CONNECT WITH US   For more information about investing with AJ and Chris:  · Uptown Syndication | https://www.uptownsyndication.com/ · LinkedIn | https://www.linkedin.com/company/71673294/admin/  For information on Portland Property Management:  · Uptown Properties | http://www.uptownpm.com ·  Youtube | @UptownProperties  Westside Investors Network  · Website | https://www.westsideinvestorsnetwork.com/ · Twitter | https://twitter.com/WIN_pdx · Instagram | @westsideinvestorsnetwork · LinkedIn | https://www.linkedin.com/groups/13949165/ · Facebook | @WestsideInvestorsNetwork ·  Tiktok| @WestsideInvestorsNetwork ·  Youtube | @WestsideInvestorsNetwork 

In this episode, Alex & Annie sit down with Jeremy Gall, Founder and CEO of Breezeway, to explore how the continued professionalization of vacation rentals is raising the bar for operations.Jeremy shares what led him to tackle one of the industry's most complex challenges: coordinating the people, properties, and workflows behind great hospitality. The conversation explores how rising guest expectations, greater owner scrutiny, and advances in technology are changing what it takes to operate well, and where vacation rental operations may be headed next.Episode Chapters:04:10 - Building a company property managers want to work with12:00 - The early days of Breezeway and connecting operational workflows14:40 - Why property managers should think differently about their relationship with the property18:35 - How rising guest expectations are changing vacation rental standards22:00 - Reviews, owner expectations, and the professionalization of the industry25:11 - The growing importance of cleaners and third-party service providers29:01 - Could robots eventually handle vacation rental turnovers?33:31 - How AI is changing vacation rental operations39:52 - Why Breezeway continues to go deeper on operationsAs vacation rentals continue to mature, the operators who can deliver consistently behind the scenes will be better positioned to meet rising expectations from both guests and owners.Connect with Jeremy:LinkedIn: https://www.linkedin.com/in/jeremiahgall/ Connect with Breezeway:Website: https://hubs.la/Q04tyWJL0 ✨ Exclusive Offer to Alex & Annie Listeners:Get 20% off your first three months of Breezeway if you sign up by September 30. 

In this episode, Axel sits down with Zach Hoereth — real estate investor, operator of Midwest Storage, and one of the more entertaining (and polarizing) voices on real estate Instagram — for a genuinely unfiltered conversation about what actually works in this business.He brings a uniquely blunt, been-there perspective on direct-to-seller acquisitions, the limits of AI and technology in a relationship-driven business, and why chasing unit count and AUM is one of the most overrated status games in real estate investing.This episode is essential listening for any investor who wants a no-BS look at what it actually takes to source deals, build a lean operation, and avoid the traps that sideline so many people who get into this business.Join us as we dive into:Zach's path from a college leasing hustle to buying his first $20–30K house in Indianapolis in 2018, and how that snowballed into today's business.How Zach's operation is structured: direct-to-seller mail feeding wholesaling and flipping, which funds acquisitions of small multifamily, single-family rentals, and self-storage — all without outside equity to date.Why "just buying rentals" isn't a wealth strategy — cash flow keeps you in the game, but equity and capital events are what actually move the needle.Why AI and chatbots can't fix a bad reputation or replace the human-to-human trust that wins deals, retains tenants, and keeps LPs engaged.The "70 dudes who partnered on a fourplex" problem — why unit count and AUM get wildly overrated as status symbols, and why doing a few deals solo teaches more than riding shotgun on a syndication.The three things you actually need to start doing direct-to-seller deals: a CRM, a targeted list (tools like PropStream and Reonomy), and a mail houseHow to make aggressive offers respectfully, and why "running toward the confrontation" beats avoiding it.The three Ds of distress — death, divorce, and drama — and how to quickly identify which sellers are actually motivated versus wasting your time.Why a seller's real pain point is often bigger (and weirder) than investors assume, and why being present when they decide to sell matters more than trying to convince them.Connect with Zach Hoereth:Follow him on InstagramAre you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

In this episode, Steve Carran and David Millili sit down with David Bowd, co-founder and owner of Salt Hotels, for a candid conversation about hospitality, leadership, design, service, and the future of independent hotels.David shares how growing up in a small village in Staffordshire, England, and working in a local pub sparked his passion for hospitality. He also talks about leaving school at 16, discovering that the kitchen wasn't for him, and building a career that would take him through some of the most influential lifestyle hotels in the world, including St. Martin's Lane and Sanderson, as well as working alongside hospitality icons Ian Schrager and André Balazs.David explains why he founded Salt Hotels and the philosophy behind combining thoughtful design, personalized service, and a strong sense of place. He also shares why memorable hotels are ultimately created by people—not just beautiful spaces—and tells a powerful story about turning a hotel disaster into an unforgettable guest experience.In this episode, we discuss:The philosophy behind Salt HotelsWhy people and service create memorable hotel experiencesHow independent hotels can build visibility and commercial successAI's role in hospitality and the importance of human connectionWhy every hotel should feel connected to its locationWatch the FULL EPISODE on YouTube: https://youtu.be/gB-NcS4Aj18 This episode is sponsored by Sip Tea: https://sip-tea-path.com/Links:David Bowd on LinkedIn: https://www.linkedin.com/in/davidbowd/ Salt Hotels: https://www.salthotels.com/For full show notes head to: https://themodernhotelier.com/episode/322Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What if you started buying real estate in 2008 - right in the middle of the housing crash - at just 18 years old? In this episode of The A Game Podcast: Real Estate Investing For Entrepreneurs, Nick Lamagna sits down with Tyler Casey, founder of Pro X Property Management, TMC Construction, and Iron Harbor Capital Partners, to break down how he built a vertically integrated real estate empire managing over 2,100 units across multiple states. Tyler shares how he went from flipping cheap bank-owned foreclosures ("Oreos") in small-town Kansas to running a full-service property management, construction, and capital investment business - and why he's now franchising the exact systems that took him from a broke college kid to a multi-state operator. But before the scale came the grind. Tyler opens up about learning construction on the fly, recruiting friends to teach him what he didn't know, protecting his net worth before ever taking a bigger swing, and why most people - self-managers and professionals alike - get property management completely wrong. In this episode, you'll learn: ✅ How Tyler bought his first rental at 18 and scaled to 175+ units before most investors even get started ✅ The real story behind "Oreo" (bank REO) properties and negotiating seller-friendly bank financing ✅ How he was doing BRRRR deals before the term even existed ✅ Why most property management fails - and what actually separates good operators from bad ones ✅ His transition from single-family renovations to new construction and multifamily development ✅ How and why he's franchising his property management business model Connect with Tyler: Tyler Casey on Instagram Tyler Casey on Facebook Tyler Casey on YouTube Tyler Casey on LinkedIn Tyler Casey on TikTok Connect with Pro X Property Management: www.proxproperty.com Pro X Property Management on Instagram Pro X Property Management on Facebook Pro X Property Management on YouTube Pro X Property Management on LinkedIn Pro X Property Management on Twitter OWN A PRO X FRANCHISE Connect with Pro X Realty: www.proxrealestate.com/ Pro X Realty on Instagram Pro X Realty on Facebook Connect with Iron Harbor Capital Partners: www.ironharborfund.com/ Connect with The Ideas & Capital Show with Tyler Casey: The Ideas & Capital Show with Tyler Casey on Apple Podcasts The Ideas & Capital Show with Tyler Casey on Spotify --- Connect with Nick Lamagna www.nicknicknick.com Podcast@NickNickNick.com Connect on ALL Social Media and Podcast Platforms Here FREE Checklist on how to bring more value to your buyers

This week we dive into why your real estate portfolio feels so stressful—and how to fix it. You'll hear the exact mindset shifts and systems we've used (and taught thousands of women) to turn a scattered rental portfolio into a streamlined, profitable business. We break down: Why “more doors” can mean more stress, especially when you're holding too many small, high-effort, low-return properties How to evaluate your rentals using cash flow and Return on Equity (ROE) so you can confidently decide what to keep, sell, or trade up The difference between being a “mom-and-pop landlord” and a real estate CEO—and the SOPs, bookkeeping, and insurance checks you actually need How systems, boundaries, and business hours with tenants protect your peace (and prevent 3:30 a.m. calls) Why most everyday investors don't know their numbers, and how that fuels anxiety and indecision The power of community, mentorship, and accountability for women real estate investors who are making big decisions alone If your portfolio looks good on paper but feels like a second full-time job, this episode will help you get clarity, reduce stress, and start running your rentals like the high-performing business they are.     Resources: Get on the waitlist for the WIIRE Community Grab our SOP Templates Simplify how you manage your rentals with TurboTenant Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

In this episode, Ashley Herring shares her insights on property management, building relationships, and scaling her business in Central Florida. Discover practical strategies for investor-focused property management and how to grow sustainably in a competitive market.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

What if some of the people you see as competitors could actually help you grow your property management business? In this episode of the #DoorGrowShow, Jason and Sarah Hull talk about collaboration over competition and why a scarcity mindset can cause property management business owners to overlook opportunities sitting right in front of them. They break down why clients aren't necessarily choosing a property manager because of a secret strategy, service, or sales pitch, and why trying to protect everything you do from your competitors may be doing more harm than good. If you've been treating the property managers around you strictly as competition, this episode may change the way you look at them. You'll Learn [00:00] Introduction and industry overview [00:58] False scarcity and competition myths [03:19] Clients choose you for your uniqueness, not secret sauce [05:16] The industry benefits from collaboration, not isolation [06:15] Debunking false assumptions about growth and scarcity [08:39] Lead generation is easier than perceived [09:06] The abundance of property management opportunities [11:51] Overcoming fear and false evidence [12:52] Collaboration over competition explained [16:16] The neighbor strategy for referrals Quotables "They work with you because they like you. Because you're unique, because you are uniquely you." — Sarah Hull  "People don't want to buy property management. They want to buy you." — Jason Hull "Some of your neighbors could become one of your best friends and best assets." — Jason Hull Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) All right, five, four, three, two, one. Hey everybody, I'm Jason Hull, the founder and CEO of DoorGrow. This is Sarah Hull, owner of DoorGro and the COO. We are the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry.   At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show. All right, so today we're going to be talking about collaboration over competition in the property management industry. And the reason for this is because a lot of you are dealing with a lot of false scarcity.   false competition and you're not leveraging some of the people that could be feeding you business, maybe even in your own neighborhood. And so let's get into this. All right, let's talk about it. So if you've ever thought, no, I don't want my competitors   registers to know about doorgrow. I don't want them to work with door grow. I only want to do this or I only want to have the best stuff or I only want to do, you know, the whatever strategy or you know, I want all the connections. And I think a lot of times that's really based in a a scarcity mindset and in a fear-based mindset. Yeah. If you find something that's good and then you go, I'm gonna keep this little secret to myself. I I don't want to tell anyone else about it.   I only want it for me. And maybe it's a website or maybe it's, you know, a special pricing tool, or maybe it's your sales process, or, you know, maybe it's a referral source. Maybe it's what do they call it at KFC? Like the the secret ingredients. Eleven secret eleven herbs and spices. Like I can't I can't let anybody else know what I do or how I do it or why. I don't want them to know anything about me. Then a lot of times I I know it feels like hey, I'm protecting   my assets and I'm protecting my my business and I'm making sure that you know not everyone can copy me. And what it usually boils down to though is A property management is just inherently not that different. Like what one property manager does is really similar to what another property manager does. Are there slight nuances and differences between two companies? Yes, of course there are. How they do things is different.   Of course. But the product itself, what you're actually doing, is not very different from company to company to company. So you're really not saving yourself what you think like what you think you're doing is, I'm not telling anybody. I'm keeping this to myself. I don't want anyone to copy me. It it's it's all the same product. And usually people don't decide to work with you because you have the secret sauce.   They work with you because they like you. Because you're unique, because you are uniquely you. So your competitor and you might do the exact same thing in the exact same area, in the exact same market, targeting the exact same properties and clients. You do everything the same. Your pricing might be the same, the website might look similar, your sales pitches often pretty similar. That's why when you call property management companies, you kind of have deja vu and you hear the same thing again and again and again and again.   Unless you talk with one of our clients and then the conversation sounds slightly different. But it's it's all it all boils down to the same thing. And people aren't working with you because you said the magic words like, they said this one thing and now I have to work with them because no other company does that. No other company is like that. That usually is not the case. Because the product and the service is what it is. It's it's the same. But you're different.   And they like you. And that's why someone will work with you. And guess what? Your competitors probably unless unless you're maybe really mean to them, your competitors probably like you too as a person. They, you know, there's probably maybe some friendly competition there. But they probably like you too. And if you got to know them, you might find that you like them as well. And I think that   looking at this as a collaboration instead of no, it's it's all me, it has to be me, I'm the only one, I'm the best one, and nobody else in this market, everybody else is like this or like that. I'm the only one. Well, all right. I I just don't know how that really serves the industry. I don't know how that really serves the community. Well let's take a step back because I think a lot of business owners   And until your own basic needs are met, you don't care about the community. Let's be real. Like if you're you and your family are hungry and starving, you need money, you need to pay rent, you need to pay your bills, you you want to get your business going. You don't care about the community. You don't care about the industry. You care about yourself, which is fine. So let me help you see how you by being selfish and looking at yourself, you have probably some false assumptions that are causing you to not grow. And that's why you're in this that that   That camp and why you're struggling. So, first of all, like Sarah said, you may have this false scarcity mindset. So, first of all, there is, let's let's kill some assumptions. First, why do you have the assumption that there's a it's hard to grow your business? Or the assumption that there's there's only a small amount of business to go around, or the false assumption that maybe it's difficult to grow your property management business.   What if none of this was even true? These are all false assumptions you have based on bad data and bad information because you've had bad ideas or bad strategy. So, first of all, most property management companies suck in most markets. Why do they suck? Because they're stuck in a lot of this bad mindset stuff. They didn't wake up in the morning saying, I want to start a bad business today. And if you're struggling and customer service is kind of, you know, falling apart, or you've got clients leaving, or people are frustrated.   Or you're super stressed out and you're not loving your business, you didn't wake up in the morning one day and say, This is, I want to start a crappy business today. But that's the default of where you end up when you make certain decisions with certain assumptions because you have blind spots. So let's see if we can destroy a few blind spots for you right now. First, is property management, does everybody sell the same thing? Like Sarah said, no, because why? Property management isn't even the product that people want to buy from you.   They're the right owners that you want. So they're looking for a property management business owner they can partner with that they trust to take over their property. They're not just looking for the cheapest person. But when you commoditize yourself, so by having the wrong offer, you turn yourself into a commodity. You're now and because you're selling the wrong product. And if you're selling the wrong product to the wrong audience, you have the wrong offer that's optimized for the wrong people.   And so then you have the wrong clients, and then your business is really operationally expensive. Your operational costs are really high, really difficult clients to deal with because you have bad channels, the wrong channels, wrong product, wrong offer, wrong clients, right? So we, if we want to counter this and get out of the cycle of suck, one, you have to start firing bad clients. You have to start filtering the cloud clients that you bring on. You need better channels of opportunity that feed you.   Healthier business, healthier property owners, healthier clients, people that trust you, people that are not going to try to micromanage you. The operational costs are lower. They're healthier investors. And then you can sell the right product to them. And then you can have the right offer that's attractive to that type of buyer. And so then everything gets a lot easier. The other thing is Legion is hard. Let's let's attack that. Legion is not hard.   At least half of all rental properties out there are being managed by somebody that doesn't enjoy doing it or that sucks at doing it. Maybe most of them are managed by somebody that doesn't enjoy doing it because a lot of your the lot of half are probably professionally managed or less. And a lot of them are miserable or aren't even good at it. That might be you listening to this right now. And we could help you with that. But most property management companies suck. Most people.   though are not using property manager. So there's a lot of self managing people. They don't enjoy doing it. And rarely have you ever run into a vessor that says, Yeah, I'm gonna I'm doing it myself and I love it. It's my favorite thing. I love managing property. I love showing the property. I love doing inspections and leasing and maintenance coordination. They don't th it's not a hard sell.   Right. So I don't think it's hard to sell property management. I don't think it's hard to get leads. There's tons of available business out there. When scarcity happens is when your channels suck. So if you're focused on SEO, pay-per-click, like Google Ads, pay per lead, like all property management.com, social media marketing, content marketing. Here's where there's a lot of scarcity because there's very little internet or search volume.   looking for property management. And so there's a lot more scarcity there. And there are people winning at this game. But this is kind of like there's there are people winning in Vegas when they're gambling. There are winners. And you see these winners and you're like, they're winning. The lottery. They're like number one on Google. They've been there for a decade. Yeah, they're winning. And everybody else, like second place on Google, gets like a dramatically less traffic, less leads, less business. And that's   It's a hard game to play. So if you're going after Goliath and you are David, but you tr decide to do the same things, you're making really bad moves. So we've got to get you focused on better, more effective lead gen strategies where you're not do focus on digital marketing and you're able to reach these investors and owners that would love your help. They're just not looking for a property manager actively. That doesn't mean they wouldn't buy it. That doesn't mean they don't need it. That doesn't mean they would they would   like give up all that extra freedom and time that they would love to have that you could give to them. You can sell them on this. This is not hard to sell. They don't even like doing it. And you can take it off their plate. And it might even be free for them if they haven't raised rent in the last two years. You just like they might be 10% below market rate on rent. They might be dealing with mol like lots of vacancy.   If you can decrease their vacancy significantly over the course of a year, you probably could pay for your management services just by doing that. So here we are we want to destroy all these false assumptions because fear, they say that is an acronym that stands for false evidence appearing real. So if you're you're in the state of fear or in the state of false scarcity or you have the scarcity mindset.   Every decision you make from that place, from that mindset, is going to be not true or is going to be false or is going to be skewed or is going to be ineffective. And so a lot of you are making decisions from a place of scarcity, which isn't even accurate. There's tons of business out there. Tons of business. There's lots of different growth engines, lots of different strategies and vehicles you could implement on how to grow your business. If you get on a sales call with us, our team will   Give you those strategies for free. So you will be convinced we could help you and you'll know how we could help you and what we could coach you on. So reach out and set up a call with DoorGrow. We are great at this. We've been doing this for almost 18 years. So that's what I would say about that, to destroy some of those false assumptions. And so we believe in a doorgrow. We teach our clients. We believe in collaboration over competition. Right? What does that mean?   That means instead of going, I can't let my competitors know what I'm doing. I don't want to talk to my competitors. I don't want them to know what I'm doing. I would love if I knew what they were doing, but I don't want them to know what I'm doing. I don't wanna talk with them. I don't wanna work with them. I don't wanna look at them. I don't wanna have a relationship with them. I don't wanna put my pricing on my website because then they'll see it and then they'll copy me and they'll they'll do the same thing that I'm doing and they'll have the same thing because   We're the same, you know, we're doing the same thing. Yeah. And and it's that it's that fear. It's that fear and it's that scarcity and it's that well no. Yeah. There's only there's maybe two big companies or three big companies in your market and you're going, Well, I need to be one of them. So I'm I'm I'm gonna just distance myself from my competitors. And if you look at things through the lens of, hey, this is my competitor. Mm-hmm.   then it's really hard for you to want to work with or have a relationship with someone who's your competitor. So you need to be able to look at things different and realize, yeah, you might be in the same market. Yeah, you might do the same thing. Yeah, you might serve the same audience and you might have the same target and you really might have similar goals. But that doesn't necessarily mean that you can't collaborate. Yeah.   And the thing is, people don't want to buy property management. They want to buy you. And you're different than all of your competitors. You have a different philosophy. And hopefully you have a healthy mindset because really what they're buying from you as a partner partially is your mindset. It is your belief system. And if you are coming from a place of scarcity, you also are not going to be very attractive to the healthiest clients. You're not going to be attractive to the best investors. And if you're walking around going, why are all the owners in my market are cheap? You know what that tells me about you?   Yeah, we talk about this in our pricing secrets training and how to figure that out. Like you might be a cheap owner or a cheap O, as I call it, a cheap investor or cheap mindset person, right? So we gotta shift your mindset and that then you start attracting people like you, healthier people. All right, let's do a quick word from our sponsor. We'll get back into this. So our sponsor is second nature. We're talking about collaboration. Yeah.   He's been steamrolling me all day today. okay. Are we segueing into this? Go ahead. Do you want to do it? No, no, you take it. Go ahead. You just you do it. Well go ahead. To be fair, I pointed at it. I know. I didn't think she was gonna lead into it. Okay. Good. Speaking of collaboration and how to partner with someone who's really great so that there's a less of this   You know, scarcity and fear set. mind this fear-based mindset and how to focus on collaboration. Sometimes the people you want to partner with are also in your industry, but they're not direct competitors. Like Second Nature. So let's talk about second nature and then i after this I'm gonna tell you about the neighbor strategy, how you can y actually get neighboring property managers.   To give you business instead of thinking they're taking it from you. Okay. All right, second nature. So the resident experience is broken and it starts with the lease. Leases are getting longer and attention spans are getting shorter. The result is that residents don't read the lease, and PMs know all too well that just it's just a ticking time bomb. Second nature believes it doesn't have to be this way. Introducing resident onboarding.   So, Second Nature's new onboarding guide offers transparency, choice, and convenience to residents all while taking the work off your plate. Lease responsibilities and expectations are made clear and unskippable in a simplified digital signing flow. Residents can customize their living experience, whether they're selecting insurance coverage, upgrading their air filters, or choosing more expense or more extensive pest control coverage, and with group rate internet.   They get gig speed service right in their lease. Best of all, it's fully managed by Second Nature. So there's no extra work for you. This could help. It's kind of like a sounds like an onboarding wizard that they go through to bring them into a better experience. Visit secondnature.com slash affiliate dash doorgrow. So affiliate is A double F I one L I A T E dash Dorgrow.   To start revolutionizing your resident experience. Okay. Cool.   Would you like to explain the neighbor strategy? in two minutes, yes. Cool. So back when I did property management, this was one of the things that I actually really enjoyed doing. I like staying in my lane and not trying to expand into properties, areas and territories that I really wasn't interested in covering, but that I could cover because the right opportunity comes up. We all know how that goes. So   I was actually introduced to a property manager that was a neighboring property manager and I did not cover her area and she did not cover my area. But a lot of times we would talk with investors, both of us would talk with investors to go, hey, do you do this area? And I would go, Absolutely not, I won't touch that with a 10 foot pole. But I have someone who's great to talk with her and she will take good care of you. And she would do the same for me. And we would be able to send each other leads back and forth.   So that I could just cover the area that I was really great at covering and that I wanted to cover and she could do the same thing. And instead of then going, nope, don't cover that area, see you later, bye. Then I would go, well, I don't, but I know someone that can help you. And she's great. Let me get you connected with her. And that became a lead for her. And I got a lot of business from her. And I would send her a lot of business and it was really great. because some people would look at that and go, no, I have no time for that.   And it was a really great relationship that we were able to maintain and grow our businesses together collaboratively. Awesome. So if you you could be a vendor in this industry, you could be a property manager in this industry. If you think that your competitors are your enemies and you think that there's no way to collaborate with them, maybe you're not looking hard enough. And there are some big opportunities for deals to be had, for relationships to be created. And just like Sarah talked about the neighbor strategy.   There's we've had clients with short-term rental companies in the exact same city as long term rental company clients working with each other, feeding each other business. There might be a way to work out. maybe there's different types of properties, whatever, but some of your neighbors could become one of your best friends and best assets. All right. So if you've ever felt stuck or stagnant, you want to take your property management business to the next level. You're dealing with some difficulties and growing, you're you're dealing with difficulties with your mindset, whatever.   Reach out to us at doorgrow.com. Let's help you change things and start making a lot more money. And for a free training on how to get unlimited leads for free, text the word leads to 512-648-4608. Also join our free community online just for property management business owners by going to doorgrowclub.com. And if you want tips, tricks, and ideas to learn about our offers, subscribe to our newsletter by going to doorgrow.com/slash subscribe.   And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. Until next time, remember, the slowest path to growth is to do it alone. So let's grow together. Bye everyone. Wait a few so it doesn't off at the end. Five, four, three, two, one. Okay, bye.

In this episode, Joe Edgar, CEO and founder of Loca.us, shares insights on leveraging local business networks, innovative property management software, and navigating market challenges. Discover how his ventures are transforming real estate and community engagement.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Pablo Gonzalez of Vendoroo joins us to discuss how AI is changing the way real estate investors and property managers operate and scale their businesses! Pablor shares insights on raising capital and building communities before diving into how AI can be implemented in real estate operations. He breaks down how Vendoroo uses AI to coordinate maintenance, understand tenant sentiment, and help property managers operate more efficiently. Pablo also discusses when it makes sense for landlords to implement these tools and shares his outlook on the future of property management as AI continues to evolve! If you enjoy today's episode, please leave us a review and share with someone who may also find value in this content! ============= Connect with Mark and Tom: StraightUpChicagoInvestor.com Email the Show: StraightUpChicagoInvestor@gmail.com Properties for Sale on the North Side?  We want to buy them. Email: StraightUpChicagoInvestor@gmail.com Have a vacancy? We can place your next tenant and give you back 30-40 hours of your time. Learn more: GCRealtyInc.com/tenant-placement Has Property Mgmt become an opportunity cost for you? Let us lower your risk and give you your time back to grow. Learn more: GCRealtyinc.com ============= Guest: Pablo Gonzalez, Vendoroo Link: Pablo's LinkedIn Link: Vendoroo Property Maintenance Call Test Link: Play Bigger (Book Recommendation) Link: JWB Real Estate Capital Guest Questions:  02:22 Housing Provider Tip - Leverage AI and other tools to improve maintenance requests response time! 03:24 Intro to our guest, Pablo Gonzalez! 14:54 Strategies to raise capital. 26:45 How to build and leverage a community to grow your business. 36:20 Implementing AI to scale a business. 41:22 The value of Vendoroo!                                                45:40 Understanding tenant and client sentiment. 49:25 At what unit count does it make sense to implement Vendoroo? 53:32 The future of the property management industry. 60:40 What is your competitive advantage? 61:17 One piece of advice for new investors. 62:47 What do you do for fun? 63:20 Good book, podcast, or self development activity that you would recommend?  63:44 Local Network Recommendation?  65:25 How can the listeners learn more about you and provide value to you? ----------------- Production House: Flint Stone Media Copyright of Straight Up Chicago Investor 2026.

How can hotels make smarter purchasing decisions, control costs, and use technology to work more efficiently?In this episode, David Millili and Steve Carran sit down with Jesse Messitte, Vice President of Strategy and Business Operations at Avendra International, for a great conversation about the world of hospitality procurement.Jesse shares his journey from working at Hyatt to spending more than two decades at Avendra, and how his background in data, technology, and hospitality shaped the way he approaches procurement.Jesse talks about his career advice for hospitality professionals who want to make the move from hotel operations into technology.It's a practical conversation about procurement, technology, AI, and the behind-the-scenes work that can ultimately help hotels deliver a better experience for their guests.In this episode, you'll learn:How group purchasing organizations help hotels reduce costs and improve purchasing performanceWhat hoteliers should consider when selecting procurement technologyWhy hotels should focus on business objectives before adopting new technologyThe best practices for creating consistent and efficient procurement processesWhether you're a hotel owner, operator, management company, or hospitality technology professional, this episode offers practical insights into making procurement more strategic and using technology to help hotels thrive.Watch the FULL EPISODE on YouTube: https://youtu.be/xhOk-Xcmzrc This episode is sponsored by Avendra International: https://www.avendra.com/en/us/  Links:Jesse on LinkedIn: https://www.linkedin.com/in/jesse-messitte/ Avendra International: https://www.avendra.com/en/us/For full show notes head to: https://themodernhotelier.com/episode/321Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Check the episode transcript hereABOUT CHRIS SHEPARD Chris Shepard is an experienced real estate investor, property manager, and real estate agent.  He owns property in multiple states and chooses to invest in Portland Oregon.  He has completed multiple 1031 exchanges and cost segregations to maximize the tax benefits of investing in real property.  Chris also holds the principal brokers' license for Uptown Properties LLC and is responsible for its real estate activities.  On top of his state license, Chris holds a Certified Property Manager (CPM) designation from the Institute of Real Estate Management (IREM).  He graduated with a Bachelor of Science in Business Finance at the University of Arizona.  With his extensive background in deal analysis and negotiation, he provides incredible value to this company and its projects. ABOUT SEAN POGGI Sean is the Asset Manager of Uptown Syndication. He graduated from the University of Oregon with a Bachelor of Science in Business Administration and brings over 14 years of leadership experience with Apple Inc. Sean has been actively investing in real estate since 2015, with experience managing both short-term and long-term rental properties, including out-of-state investments. As a passionate Project Manager and Entrepreneur, Sean is focused on driving operational efficiency, overseeing asset performance, and supporting the long-term success of each investment opportunity.   THIS TOPIC IN A NUTSHELL:  Defining the Stabilization Stage in a Multifamily Syndication Lifecycle. When a Value-Add Property Is Considered Fully Stabilized. Refinancing, Permanent Debt & Achieving Sustainable Operations. Maximizing Net Operating Performance Through Occupancy & Rent Growth. Why Vacancy & Tenant Turnover Are the Biggest Threats to Stabilized Assets. Lead Metrics Every Asset Manager Should Track During Stabilization. Creating an Efficient Turnover Process to Reduce Vacancy Loss. Using Pre-Move-Out Inspections to Improve Planning & Execution. Understanding A, C & F Turnover Grades and Their Impact on Asset Performance. Balancing Renovation Costs with Long-Term Property Value Creation. Leasing Strategies for Stabilized Multifamily Properties in a Competitive Market. Navigating Market Concessions, Class A Competition & Oregon Leasing Challenges. Improving Tenant Satisfaction Through Responsive Maintenance & Communication. The Four Pillars of Successful Stabilized Asset Management. Knowing When It's Time to Hold or Sell a Stabilized Multifamily Asset.   KEY QUOTE:   “Revenue is a lag measure. The actions that drive it are the lead measures.”    ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.   The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.     We would like to thank our Sponsors: OffsitePros and MyMoneyWorksForMe  #RealEstateInvesting #MultifamilyInvesting #RealEstateSyndication #MultifamilySyndication #ApartmentInvesting #PassiveInvesting #PassiveIncome #RealEstateInvestors #MultifamilyRealEstate #RealEstateProfessionals #AssetManagement #MultifamilyAssets #ValueAddRealEstate #ValueAddInvesting #ApartmentSyndication #RealEstateWealth #WealthBuilding #RealEstateEducation #RealEstatePodcast #InvestingInRealEstate #CommercialRealEstate #RentalPropertyInvesting #PropertyManagement #RealEstateStrategy #RealEstateCareer #InvestorEducation #PassiveRealEstateInvesting #MultifamilyInvestor #ApartmentInvestors #WINPodcast  CONNECT WITH SEAN AND CHRIS: Sean's LinkedIn: https://www.linkedin.com/in/seanpoggi Email: syndication@uptownpm.com Website: https://www.uptownsyndication.com   CONNECT WITH US   For more information about investing with AJ and Chris:  · Uptown Syndication | https://www.uptownsyndication.com/ · LinkedIn | https://www.linkedin.com/company/71673294/admin/  For information on Portland Property Management:  · Uptown Properties | http://www.uptownpm.com ·  Youtube | @UptownProperties  Westside Investors Network  · Website | https://www.westsideinvestorsnetwork.com/ · Twitter | https://twitter.com/WIN_pdx · Instagram | @westsideinvestorsnetwork · LinkedIn | https://www.linkedin.com/groups/13949165/ · Facebook | @WestsideInvestorsNetwork ·  Tiktok| @WestsideInvestorsNetwork ·  Youtube | @WestsideInvestorsNetwork 

The vacation rental industry has changed dramatically over the years.The technology is smarter, distribution is broader, competition is stronger, and AI is reshaping how operators work. But some of the most important parts of the business have not changed at all.In this special reshare, Alex & Annie step into the guest seats with Tim Rosolio of Expedia Group's Powering Travel Podcast for a conversation about what thoughtful growth looks like as the vacation rental industry continues to mature.Recorded at one of Vrbo's Vacation Rentals of the Year in New Hampshire, they reflect on what decades in the industry have taught them about building strong businesses, choosing technology intentionally, reaching new travelers, and keeping hospitality at the center of it all.Episode Chapters:02:11 - How Alex and Annie found their way into vacation rentals06:28 - What has stayed constant as the industry has changed09:10 - Growth at all costs vs. building a strong business10:55 - What smaller operators need before they scale15:52 - Has the vacation rental tech stack become too complicated?20:00 - Expanding demand through new traveler segments and distribution24:30 - The role of DMOs in introducing travelers to vacation rentals28:03 - AI, technology, and the changing meaning of human touchWhether you caught the original episode on Powering Travel or are hearing this conversation for the first time, this is a timely look at how the vacation rental industry is evolving and what operators should keep in focus as they grow.Connect with Tim:LinkedIn: https://www.linkedin.com/in/tim-rosolio-434b2a98/ Powering Travel Podcast:Apple Podcast: https://podcasts.apple.com/us/podcast/powering-travel/id1620056867 Spotify: https://open.spotify.com/show/4gaaqGF4oxYzdhIF4MZzZv?si=58490146cf3a4b37 #vacationrentals #shorttermrentals #hospitality Send us a message!

In this Multifamily Minutes episode, Axel breaks down why revenue management deserves far more attention than most multifamily operators give it. Using a simple 10-unit example, he shows how a single percentage point of recovered revenue — whether from reduced vacancy or lower delinquency — can boost net free cash flow by 5% or more, a magnified effect similar to how leverage amplifies returns. He also shares how his own portfolio tracks collections throughout the month, why vacancy is the lever operators actually control while rent is dictated by the market, and the practical steps his team is taking — from tenant screening to new collections technology — to keep squeezing out those last few points of revenue.Join us as we dive into:Why revenue assumptions (vacancy and delinquency) vary wildly across A, B, C, and D class deals.The leverage analogy: how small revenue changes create outsized swings in net free cash flow.What happens at the extreme: a 3% revenue increase driving 15–16%+ additional cash flow.Why this effect becomes easier to see and more important at scale, across larger portfolios or buildings.How Axel's team tracks collections by day of the month (1st–5th, 5th–12th, 12th–30th) and what "normalized" collections look like for stabilized C-class buildings.The tech and process changes being used to push collections rates higher, including third-party payment plan platforms for past-due tenants.Are you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

In this special episode, David Millili sits down with industry leaders at the Hotel Data Conference in Nashville to explore the latest trends shaping hotel profitability, benchmarking, revenue management, and mega-event performance.First, Amanda Hite, President of STR, shares how new P&L benchmarking capabilities within CoStar with STR Benchmark are helping hotel owners, operators, management companies, and asset managers better understand more than 100 revenue and expense line items. She discusses profit flow analysis, rising undistributed expenses, declining margins, asset profitability, and how AI-powered tools could help hoteliers identify the data that matters most for improving revenue and profitability.Then, Jan Freitag of CoStar breaks down the hotel revenue impact of the 2026 FIFA World Cup and explains why its impact was closer to 30 Super Bowls rather than the 104 suggested by FIFA's president. He explores ADR growth, occupancy trends, international versus local demand, match-day pricing, minimum-stay restrictions, and the lessons hotel revenue leaders can apply to future mega-events, including the Olympics. In this episode, you'll learn:How P&L benchmarking can reveal opportunities to improve hotel profitabilityWhy rising undistributed expenses are putting pressure on hotel marginsWhat Could AI and Natural-Language Analytics Mean for the Future of Hotel Decision-Making?Why Did the World Cup's Hotel Impact Differ from the Super Bowl?Watch the FULL EPISODE on YouTube: https://youtu.be/oepa3lq-EdU  Links:Jan on LinkedIn: https://www.linkedin.com/in/janfreitag/Amanda on LinkedIn: https://www.linkedin.com/in/amandawattshite/CoStar Group: https://www.costargroup.com/For full show notes head to: https://themodernhotelier.com/episode/320Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of the WIIRE Podcast, we sit down with Victoria Sydni, owner of Fulcrum Property Management in Corvallis, Oregon, to talk about something every woman in real estate secretly worries about: hard tenant conversations. We walk through real scripts and strategies for: Screening tenants with no credit, no job, or big sob stories Enforcing your lease terms when tenants cause damage Charging back for maintenance issues that are clearly tenant-caused Handling non-responsive tenants and repeated no-shows for maintenance Setting and communicating business hours and true emergency protocols Doing security deposit accounting confidently, with documentation to back you up Navigating breakups on the lease (when one partner wants off) Communicating rent increases without feeling like “the bad guy” We also talk candidly about the mindset shift from “I feel bad” to “I run a business,” especially for female landlords and investors who want to stay kind but firm. You'll hear how we set boundaries, avoid becoming friends with tenants, and still lead with compassion—without getting walked on. If you're a female real estate investor or aspiring landlord who fears the midnight maintenance call or the angry text, this episode will give you language, confidence, and systems to protect both your cash flow and your peace of mind.     Resources: Follow Victoria on Instagram Listen to Episode 158 Get the deets on Steadily Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

Check the episode transcript hereABOUT SEAN POGGI Sean is the Asset Manager of Uptown Syndication. He graduated from the University of Oregon with a Bachelor of Science in Business Administration and brings over 14 years of leadership experience with Apple Inc. Sean has been actively investing in real estate since 2015, with experience managing both short-term and long-term rental properties, including out-of-state investments. As a passionate Project Manager and Entrepreneur, Sean is focused on driving operational efficiency, overseeing asset performance, and supporting the long-term success of each investment opportunity.  ABOUT CHRIS SHEPARD Chris Shepard is an experienced real estate investor, property manager, and real estate agent.  He owns property in multiple states and chooses to invest in Portland Oregon.  He has completed multiple 1031 exchanges and cost segregations to maximize the tax benefits of investing in real property.  Chris also holds the principal brokers' license for Uptown Properties LLC and is responsible for its real estate activities.  On top of his state license, Chris holds a Certified Property Manager (CPM) designation from the Institute of Real Estate Management (IREM).  He graduated with a Bachelor of Science in Business Finance at the University of Arizona.  With his extensive background in deal analysis and negotiation, he provides incredible value to this company and its projects.    THIS TOPIC IN A NUTSHELL:  Understanding the Acquisition Stage in Multifamily Syndication How to Source Off-Market & Broker Relationships for Better Deals Building Credibility Through Track Record & Broker Trust The "Napkin Rule" for Quickly Evaluating Investment Opportunities Why Location Still Matters More Than Ever How to Underwrite Multifamily Deals Conservatively Balancing Value-Add Opportunities with Investment Risk Creating a CapEx Budget That Maximizes ROI Bridge Financing vs. Permanent Debt: Choosing the Right Leverage Planning an Effective Value-Add Strategy Before Closing What Happens During the Stabilization Phase Property Management Improvements That Increase Asset Value Cosmetic Renovations That Deliver the Highest Returns Managing Tenant Communication During Property Transitions How to Balance Occupancy, Rent Growth & Cash Flow Overcoming Operational Challenges During Stabilization Measuring Success: When Is a Property Truly Stabilized? The Importance of Communication Across Brokers, Contractors & Property Managers Setting Clear Goals, Timelines & Performance Benchmarks for Every Deal Executing a Value-Add Business Plan That Creates Long-Term Investor Returns  KEY QUOTE:   "A value-add plan creates the roadmap. Execution creates the returns."      ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.   The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.     We would like to thank our Sponsors: OffsitePros and MyMoneyWorksForMe  #RealEstateInvesting #MultifamilyInvesting #RealEstateSyndication #ApartmentInvesting #PassiveInvesting #CommercialRealEstate #MultifamilySyndication #ValueAddInvesting #CashFlowInvesting #RealEstateEducation #InvestorEducation #PropertyManagement #ApartmentSyndication #RealEstatePodcast #PassiveIncome #FinancialFreedom #InvestmentStrategy #DealAnalysis #Underwriting #AssetManagement #CommercialProperty #RealEstateInvestor #SyndicationCycle #InvestmentOpportunities #WealthBuilding #PortfolioGrowth #CashFlow #RealEstateBusiness #RealEstateProfessionals #WINPodcast   CONNECT WITH SEAN AND CHRIS: Sean's LinkedIn: https://www.linkedin.com/in/seanpoggi Email: syndication@uptownpm.com Website: https://www.uptownsyndication.com   CONNECT WITH US   For more information about investing with AJ and Chris:  · Uptown Syndication | https://www.uptownsyndication.com/ · LinkedIn | https://www.linkedin.com/company/71673294/admin/  For information on Portland Property Management:  · Uptown Properties | http://www.uptownpm.com ·  Youtube | @UptownProperties  Westside Investors Network  · Website | https://www.westsideinvestorsnetwork.com/ · Twitter | https://twitter.com/WIN_pdx · Instagram | @westsideinvestorsnetwork · LinkedIn | https://www.linkedin.com/groups/13949165/ · Facebook | @WestsideInvestorsNetwork ·  Tiktok| @WestsideInvestorsNetwork ·  Youtube | @WestsideInvestorsNetwork 

What happens when you combine hands-on hotel experience, OTA expertise, hospitality technology, and a test-and-learn mindset? In this episode of The Modern Hotelier, David Millili sits down with Nick Farrell, Senior Vice President and Head of Sales at Phunware, to explore his journey from working on-property to Expedia and into the world of hospitality technology.Nick explains why hotels should embrace a test-and-learn mentality, how AI can turn guest data into actionable insights, and why technology should ultimately give hotel employees more time to focus on what matters most: creating meaningful human connections with guests.In this episode, you'll learn:What working at Expedia taught him about distribution, digital marketing, and demandWhy a test-and-learn mindset is critical for hotelsHow AI and guest intelligence can transform the hotel experienceThe opportunities hotels are missing between check-in and check-outHow AI Concierge technology can personalize recommendations for guestsIf you're interested in hotel technology, AI in hospitality, guest experience, hotel revenue, hospitality innovation, hotel distribution, ancillary revenue, and the future of the hotel industry, this episode is a must-watch.Watch the FULL EPISODE on YouTube: https://youtu.be/XXWIowhCp8Q Links:Nick on LinkedIn: https://www.linkedin.com/in/nfarrell1/Phunware Hospitality: https://www.phunware.com/For full show notes head to: https://themodernhotelier.com/episode/318Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hosted by Mark Levine, owner of Property Management company EBMG and co-Founder of Manage Your Building (Sponsored By!) brings Department of Buildings Commissioner Ahmed Tigani into the virtual studio for a discussion on a variety of topics pertaining to New York Real Estate.Email the show! nycrealestatepodcast@gmail.comTopics discussed today include smaller building compliance efforts, inter-agency crossover, commercial to residential forecasts (in the wake of the recent East 42nd Street structural issue), FISP and parapet inspections and more.Thanks to Commissioner Tigani for coming on the show and we hope you enjoy the episode.

Aug. 12, 2026 Every hour you spend on your business has a price tag. Are you working $10-an-hour jobs when you should be working $1,000-an-hour ones? In this episode, host Pete Neubig talks with Tony Cline, founder of Onyx Property Management Coaching, about his popular framework for identifying which tasks to delegate and which deserve your full attention. Tony also shares how lessons from ultra-marathon training — community, coaching, and metrics-driven commitment — apply directly to scaling a property management business.

The hotel industry is undergoing a major transformation—and hotels that continue operating the way they always have may struggle to keep up.In this episode, David Millili sits down with Kathleen Cullen, Executive Vice President of PTG Consulting, to unpack the major shifts disrupting hospitality today. From the rise of AI and changing distribution models to B2B discount stacking, revenue management, technology, and evolving sales strategies, Kathleen shares what hotel leaders need to understand to stay competitive.Kathleen explains why hotels must rethink how they approach revenue, sales, marketing, PR, distribution, and technology—and why profitability, not simply top-line revenue, should be the ultimate goal. She also discusses how AI is changing the way travelers discover hotels, why fast and accurate responses to RFPs are becoming critical, and how independent hotels can use their flexibility as a competitive advantage.In this episode, you'll learn:How B2B distribution and discount stacking are disrupting hotel ratesWhy AI is becoming a new audience hotel must be discoverable throughShould Hotel Leaders Prioritize Profitability Over RevenueThe hotels can rethink sales and RFP response strategiesWhy creating a unique hotel story and customer experience mattersWatch the FULL EPISODE on YouTube: https://youtu.be/uBEODwtL2xYLinks:Kathleen on LinkedIn: https://www.linkedin.com/in/kathleen-cullen-ptgconsulting/PTG Consulting: https://www.ptgconsulting.com/For full show notes head to: https://themodernhotelier.com/episode/317Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

This week, we are pulling back the curtain on the real numbers behind our long‑term rental portfolios—and the myths about quitting your W‑2 to “live off real estate” that female investors are constantly sold online. We share how we both left our full-time jobs, why active income (flips, side businesses, WIIRE, etc.) was critical, and what it actually looked like to live well below our means while our rentals slowly grew. We walk through real deals—including single‑family rentals in small‑town Iowa and a small multifamily triplex—breaking down purchase prices, cash flow, refinances, negative cash flow decisions, and long‑term appreciation plays. You'll hear: Why most investors can't replace a full‑time income with long‑term rentals in 2–5 years How we used cash‑out refis and BRRRR strategies to scale and access tax‑advantaged capital The role of tenant quality and neighborhood class in your real cash flow When a $300–$500/month cash‑flowing rental is actually a great deal—and when it's not worth your time We also talk about the power of community. If you've ever underwritten a deal alone at midnight with no one to sanity‑check the numbers, this episode will show you what's possible when you stop investing in isolation and start surrounding yourself with other ambitious women in real estate.       Resources: Book your spot at WIIRE Summer Camp before it fills up Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

Most operators trying to scale a property management company assume profitability arrives gradually. Nik Boone says it doesn't arrive at all until roughly 600 doors. In this episode of Beyond Rent, the founder of Ascend Real Estate & Property Management in Bakersfield, California, explains why 300 doors is the trap so many owners get stuck in: big enough to feel like success, small enough that the owner is still working day and night to keep the numbers positive.Nik built Ascend from 50 doors to more than 1,800 units and 32 employees, and he is unusually candid about what the middle looked like. He sold a vehicle to cover office rent. He lost $25,000 his first year while believing the business was thriving. He ran essentially break-even for two years and stayed barely profitable for five or six more. His first real growth channel was not a budget or a connection. It was asking what he would personally do if he needed a property manager and knew no one, then relentlessly working the answer: Google reviews.The conversation also covers where Ascend puts technology to work, from a fully paperless operation and automated lead flows to the metrics Nik now tracks between a resident giving notice and the next move-in. He shares how he uses artificial intelligence to benchmark his financials against industry ratios, and why he ignored its recommendation to cut payroll. Nik closes on retention, community investment, and why he shares his entire playbook with the competitors down the street.

In this episode, Michael Harouni shares his journey from nursing to property management, focusing on innovative models like PadSplit and midterm rentals in Las Vegas. Discover how he leverages systems, legal insights, and networking to grow a disruptive real estate business.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Robert Marusi shares the leadership principles, technology strategies, and commercial mindset that have helped him lead some of the world's most iconic luxury resorts, including Hotel del Coronado and Grand Wailea.In this episode, Steve and David speak with Robert Marusi, Commercial Director of Hotel del Coronado and Grand Wailea, about how AI, personalization, and data are transforming the hospitality industry. He also explains why human connection remains at the heart of delivering exceptional guest experiences.Robert reveals why agility, continuous learning, and a growth-focused mindset are essential for today's hotel leaders. He also explains how luxury hotels can prepare for AI-powered search, create unforgettable guest experiences through recognition, and leverage technology without sacrificing the personal touch that defines hospitality.In this episode, you'll learn: How luxury hotels are using data to personalize every stay  The importance of recognition in creating loyal guests  How LLM search is changing hotel websites and digital marketing  Why agility is the ultimate competitive advantage in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/QSZA_bDu-z8Links: Robert on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/Hotel del Coronado: https://www.hoteldel.com/For full show notes head to: https://themodernhotelier.com/episode/316Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Aug. 5, 2026 Property management has long struggled with a basic problem: no two companies calculate their numbers the same way. In this episode, host Pete Neubig sits down with Brad Johnson, CEO of ProfitCoach, and Wolfgang Croskey, owner of Croskey Real Estate and co-founder of Crane, to unpack how the NARPM® Corporate and Trust Accounting Standards are solving that problem for good. Brad and Wolfgang walk through the origin of the corporate accounting standards back in 2018; why granular, standardized financial data matters for benchmarking and valuations; and how the newer NARPM® Trust Chart of Accounts is bringing that same clarity to trust accounting — right down to the property level.

We're celebrating our 30th episode of Married to Property Management with our Dirty 30 special!

In this Multifamily Minute episode, Axel gets introspective on a concept he's been wrestling with personally: the psychological relationship investors have with money as their portfolio grows — and why the skill that helps you scale can quietly become the thing that costs you the most.Using poker as a framework, Axel maps the psychological arc of the growing investor — from the early-stage necessity of emotional detachment, to the mid-stage risk of becoming too numb, to the mature-stage discipline of swinging the pendulum back and reassigning real dollar value to every line item in the business.This episode is essential listening for any investor who has started delegating, doing more deals, and moving faster — and who wants an honest gut-check on whether their relationship with spending in the business has quietly drifted in the wrong direction.Join us as we dive into:The Hawaii vacation story: a routine electrical bid that came in $1,500 high nearly got approved on autopilot — and what that moment revealed about how Axel thinks about money in the business today.Why developing emotional detachment from dollar variance is a necessary skill for any investor growing from 5 to 15 to 50 units — and how holding onto stress about every water heater replacement prevents delegation and scale.The poker analogy: why elite poker players must strip emotion from their decision-making at the table, and why the same psychology applies to real estate investors managing day-to-day swings.Why detachment needs to apply to the upswings too — staying disciplined when a cash-out refi returns more than expected, or a deal comes in under budget.How the pendulum swings too far: as businesses grow, faster decision-making and more line items on more P&Ls make it easy to approve lump sum quotes without analyzing what's inside them.The Silicon Valley startup parallel: when you have a war chest and are running with urgency, individual cost line items stop feeling material — the same dynamic happens in real estate as portfolios scale.Why this episode speaks most directly to investors with 15–50+ units who are actively running a business, managing teams, and moving fast across multiple deals simultaneously.Are you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

What does it take to lead one of New York City's most iconic hotels? In this episode of The Modern Hotelier, we sit down with David Salcfas, General Manager of Hard Rock Hotel New York, to explore his remarkable journey from washing tables and filling ice bins at a racetrack with his father to leading one of hospitality's most recognizable lifestyle brands.David shares the leadership principles that have guided his career through 34 years with Marriott and into Hard Rock—leading from the front, building trust through action, creating unforgettable guest experiences, and empowering teams through empathy, accountability, and open communication.We also dive into what makes the Hard Rock brand unique, from its music-driven culture and immersive guest experiences to its people-first philosophy. Whether you're an aspiring hotel leader, a seasoned hospitality professional, or simply passionate about exceptional service, this episode is packed with practical leadership lessons and inspiring career insights.In this episode, you'll learn:How leading by example builds stronger teamsWhy empathy and accountability go hand in handThe importance of mentorship and networking in hospitalityWhat makes Hard Rock Hotel New York a one-of-a-kind guest experienceHow to create a culture employee genuinely want to be part ofWatch the FULL EPISODE on YouTube: https://youtu.be/UWc6X8U_-9ULinks:David Salcfas on LinkedIn: https://www.linkedin.com/in/davidsalcfas/ Hard Rock Hotel New York: https://hotel.hardrock.com/new-york/For full show notes head to: https://themodernhotelier.com/episode/315Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Send us Fan MailOn Episode 99 of The Plant Movement Podcast, we sit down with Brian Khanamirian, entrepreneur and founder of Harborstone Supply and AVO Property Management, to discuss the journey from mowing lawns as a kid to building multiple successful companies rooted in service, trust, and long-term relationships.Brian shares the defining moments that shaped his career, from losing his father at just 22 years old, growing and eventually selling his landscaping company, G&G Landscaping, and taking a year away to rediscover his purpose before serving as a deputy sheriff. That path ultimately led him back to entrepreneurship, where he launched AVO Property Management and later Harborstone Supply, providing contractors and property owners with premium stone, pavers, aggregates, and dependable service throughout South Florida.Throughout the conversation, Brian explains why customer service will always outweigh price, how one mistake can become a lifelong client if handled correctly, and why trust, delegation, and strong relationships are essential for growing any business. He also opens up about burnout, learning to prioritize family alongside work, and the importance of building a business that supports your life—not one that consumes it.In this episode, you'll learn:- How Brian built, grew, and sold his first landscaping company.- Why Harborstone Supply was created to simplify material sourcing for contractors.- The importance of customer service, communication, and owning your mistakes.- Lessons on delegation, leadership, and building trust with your team.- How to avoid entrepreneurial burnout while maintaining growth.- Why understanding your industry before entering it is critical.- Practical advice for scaling a business while protecting your personal life and mental health.Whether you're a nursery grower, landscaper, contractor, business owner, or aspiring entrepreneur, this episode is packed with real-world lessons on resilience, leadership, customer experience, and building businesses that create lasting value.

Artificial Intelligence is changing every industry—but what does that actually mean for property management? In this episode, IT expert Lara Hamilton joins Jake & Gino to break down how AI is already transforming property management operations, software, reporting, maintenance, and customer service. Rather than replacing people, AI is helping teams eliminate repetitive work, reduce operational friction, and spend more time on the tasks that actually generate value. In this conversation, you'll learn: • How AI is improving property management today • Why automation won't replace great employees • The biggest operational bottlenecks hurting property managers • The future of property management software • AppFolio vs. Yardi vs. RealPage • How AI can streamline reporting and business operations • Why human relationships still matter in an AI-driven world • The importance of using AI securely and responsibly • How maintenance teams could become dramatically more efficient with AI • Practical ways operators can begin implementing AI immediately Whether you're a property manager, multifamily investor, business owner, or simply curious about how AI is changing the workplace, this conversation is packed with actionable insights. If you enjoyed this episode, be sure to Like, Subscribe, and hit the Notification Bell so you never miss future interviews with industry leaders. TIMESTAMPS: 00:00 Intro & Meet Lara Hamilton 01:24 What Help Desk Realty Actually Does 03:41 Lara's Journey into IT 06:41 AI, Phone Systems & Customer Support 08:33 Will AI Replace Jobs? 10:23 The Reality of AI Adoption 12:00 How AI Eliminates Operational Friction 13:08 AppFolio vs. Yardi vs. RealPage 14:41 Jake's Vision for Fully Automated Leasing 17:42 Which Property Management Software Is Best? 20:53 How Property Managers Can Start Using AI Today 24:17 The Future of AI in Property Management 25:49 RealPage vs. AppFolio 29:08 Why Maintenance Teams Matter Most 31:11 Jake's AI Body Cam Idea for Maintenance Techs 33:21 AI Leasing Assistants & Chatbots 35:22 Real-World Success Stories 37:14 How to Contact Help Desk Realty 37:45 Final Thoughts: Don't Fear AI—Use It 40:03 Outro

In this episode of the WIIRE Podcast, we break down why cash flow alone is not the full story for female real estate investors—and how focusing only on monthly cash flow may be keeping you stuck and sidelining some of your best deals. We walk through the four ways real estate actually makes you money: Cash Flow – what's left after all expenses (and why accurate bookkeeping matters). Debt Paydown – how your tenants quietly increase your net worth every month. Tax Benefits from Depreciation – the “paper loss” that can put real dollars back in your bank account at tax time. Appreciation – why market growth can dwarf your cash flow, especially in higher-priced markets. We also talk about: How trying to mitigate every risk and build a 25-point “buy box” can actually be a stalling tactic. Why doors don't matter nearly as much as total return and return on equity. How time in the market amplifies every part of your return—cash flow, amortization, appreciation, and your own skill set. If you're a woman real estate investor feeling stuck because “nothing pencils out,” this episode will help you zoom out, see the full picture of total return, and run a simple framework you can use to evaluate your own portfolio.     Resources: Book your spot at WIIRE Summer Camp before it fills up Get the deets on Steadily Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

In this episode, Pat Hancock, CEO of Thomas Lynne, shares insights on real estate investing, deal analysis, property management, and scaling a real estate business in Florida. Discover strategies for deal flow, tenant occupancy, and navigating market challenges.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Subscribe for free weekly Property Management News & updates: https://peter.beehiiv.com/KKR just made a major change to how it manages its single-family rental portfolio. Here's what happened:KKR is ending its asset management relationship with Avenue One and bringing oversight in-house through its subsidiary, My Community Homes (MCH)~10,000 SFR doors are affected across four property managers: Mynd (4,000), Evernest (3,500), North Point (1,500), and Pure Home River (1,000)MCH is keeping Mynd on, but cutting Evernest, North Point, and Pure Home River loose — most of the work is shifting to Darwin Homes insteadThe move follows new legislation restricting large investors from buying SFRs, plus a broader trend of institutional owners pulling property management in-house (Blackstone did the same earlier this year)North Point expects to lose ~30% of its door count; Evernest and Pure Home River are looking at roughly 15% and 3% hits, respectivelyLesson: don't tether too much of your business to one or two institutional clients.___Resources for Property Managers & Real Estate Entrepreneurs:Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this news video is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Turning around a distressed apartment community takes far more than finding a good deal. It takes the right people, systems, and discipline. Ken Doble shares how his team searches for what he calls "Goldilocks" multifamily opportunities where rents are below market, operations need improvement, and real value can be created through execution rather than speculation. He also explains how losing everything during the 2008 financial crisis changed the way he evaluates risk today. One of the highlights of the conversation is Ken's Five Ps of Property Management. He explains how focusing on people, pricing, promotion, product, and process helped transform a struggling student housing property after acquisition. Key Topics Finding true distressed multifamily opportunities Lessons learned from the 2008 market collapse Why patience matters when buying apartments The Five Ps of Property Management Turning around an underperforming student housing community Why operations determine long term success Guest Information Ken Doble is a multifamily real estate investor and operator with decades of experience managing thousands of apartment units. He currently focuses on acquiring distressed multifamily properties through Logan Capital. Connect with Ken on LinkedIn. Call to Action Connect with Ken Doble on LinkedIn to follow his daily insights on multifamily investing and property management.

AI is everywhere, but are property management companies asking the right questions before implementing it? In this episode of the #DoorGrowShow, Jason Hull sits down with Mo Hussain to discuss why successful AI adoption has far less to do with technology and far more to do with operational clarity. Instead of chasing the latest AI tools, Mo introduces his Measure, Map, Automate framework to identify operational bottlenecks, uncover hidden profit leaks, and build workflows that actually improve business performance.  Together, they explore why clean data is the foundation of automation, how undocumented processes create costly inefficiencies, and why AI should enhance human decision-making rather than replace it.   You'll Learn [00:00] Meet Mo Hussain and the Measure, Map, Automate Framework [03:20] Why Most Companies Ask the Wrong AI Questions [08:10] The Role of Clean Data in AI Success [12:45] Mapping Workflows Before Automating Them [15:30] The Process Myth and Better Operational Systems [21:10] Building Accountability Into AI Workflows [25:15] Designing AI Agents That Actually Perform [27:45] Turning Operational Data Into Business Growth [29:15] Final Advice for Property Management Leaders Quotables "AI value really truly is workflow value." Mo Hussain  "AI depends on trusted operational data." Mo Hussain  "The winners are not gonna be the companies that have the most amount of data, but they're the ones that can convert data into consistent operating actions." Mo Hussain  Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) welcome everybody. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry.   At DoorGro, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show. And my guest today is Mo Hussain, and we're going to be talking about how property management companies can stop drowning in data and start turning it into real operational growth. In this episode,   Mo is breaking down the measure, map, and automate framework that he has built and approach an approach to uncovering hidden margins, reducing manual oversight, and getting more value out of every door in your portfolio.   right.   is Mo Hussain. Mo, welcome to the show.   Mo Hussein (01:01) Hey Jason, happy to be here.   Jason Hull (01:03) So today we're going to be chatting a little bit about how property management companies can stop drowning in data and start turning it into real operational growth. And Mo's going to break down the measure, map, and automate framework, his approach for uncovering hidden margins, reducing manual oversight, and getting more value out of every door in your portfolio. So cool, measuring is important. We'll get into that. So before we get into that, Mo,   Can you give people a little bit of background on yourself? How did you get into entrepreneurism? How did you get connected to property management? And help everybody understand who Mo is. Yeah.   Mo Hussein (01:42) Yeah.   great question. So I I've been in this industry now for probably coming up on 20 years at this point. I I worked at some of the prop tech and software providers that are prevalent in the space. Namely, I worked at both YARTI App Folio, which are both kind of headquartered in in Santa Barbara. and a little bit over ten years ago, I started a consultancy and accounting CPA practice that specifically focuses on   Jason Hull (01:56) Namely, I worked at both YARDIE and at Folio, which are both kind of headquartered in in Santa Barbara. a little bit over ten years ago, I started a consultancy and accounting TPA practice that specifically focuses   on prop tech and real estate. So we offer consultations with implementations, custom reporting, operationalizing around technology, which is which is now the buzz around kind of AI and automation at this point.   Mo Hussein (02:11) Prop tech and real estate. So we offer consultations with implementations, custom reporting, operationalizing around technology, which is which is now the buzz around kind of AI and automation at this point. and then   we've also built products for the space to help with automations, help with you know accounting compliance and bringing visibility and custom reporting capabilities to operators. So kind of leveraging all the experience.   Jason Hull (02:25) And then we've also built products for the space to help with automations, help with you know, accounting compliance and bringing visibility and custom reporting capabilities to operators. So kind of leveraging all the experience   Mo Hussein (02:40) from working as a consultant and also as an accountant and even working as some of these tech providers now being a actual supplier in the industry.   Jason Hull (02:41) from working as a consultant and also as an accountant and even working as some of these tech providers now being a aqua supplier in the industry. Very cool. Very cool. So you're a little bit nerdy.   Mo Hussein (02:52) A little bit. Data. I love data. Right.   Jason Hull (02:53) Okay, so am I. So am I. All right. So   cool. So let's talk nerdy to me, Mo. All right. So let's let's chat about this. So let's get into it. So t tell us about this. Wha why is this wh how'd you come up with this framework? Why is this important? I love frameworks because frameworks are usually where we take something that we notice a pattern in, there's some complexity involved, and we make it simple. So explain to us.   Mo Hussein (02:59) Yeah.   Jason Hull (03:18) Where does the measure map and automate framework kind of come from?   Mo Hussein (03:22) Right, right. And this is this kind of stems from a conversation you probably have with plenty of your your clients and even prospects when you start engaging, you know, the the the very popular question now of how do we use AI? I want to streamline and automate. And it's a very loaded, it's a very loaded, fairly ambiguous question, right? How do we use AI? We want to implement AI into our operations, right?   Jason Hull (03:23) And this is this kind of stems from a conversation you probably have with plenty of your   You know, the the the the very popular question now, how do we use AI? It's a very loaded, fairly ambiguous question, right? How do we use AI? We want to implement AI more.   Mo Hussein (03:48) when conversely, like you know, operators and property managers should be starting with a different qu set of questions, right? Like how like where are we losing things like NOI, margin, time, control, or even consistency, right? AI really only matters when it connects and automation really only matters when it connects to a to a revenue lever or some type of a cost lever or productivity gain or or risk reduction, right?   Jason Hull (03:50) Conversely, like you know, operators, property managers should be starting with a different set of questions, right? Like how like where are we losing things like NOI, margin, time, control, or even consistency, right? AI really only matters when it connects in automation really only matters when it connects to a to a revenue lever or some type of a cost lever, productivity gain or or risk reduction,   right? Yeah. there's there's a couple   Mo Hussein (04:14) and there's there's a couple of key components   Jason Hull (04:16) key components in even conversations that you've probably even had with with property managers today is that firstly like you know operators today they already have a lot of data. They probably have access to a lot of different data sets across, you know, operations, but it's probably, you know, disconnected and disjointed and different reports and disconnected systems, hidden in spreadsheets and and dashboards that probably don't drive much much action, right? and everybody wants   Mo Hussein (04:17) in even conversations that you've probably even had with with property managers today is that firstly, like, you know, operators today, they already have a lot of data. They probably have access to a lot of different data sets across, you know, operations, but it's probably, you know, disconnected and disjointed and different reports and disconnected systems hidden in spreadsheets and and dashboards that probably don't drive much much action, right? and everybody wants to   Jason Hull (04:43) to automate and execute   Mo Hussein (04:43) automate and execute an   operational kind of workflow. But the hard part is not whether, you know, AI can really do something, but the hard part is whether a company even knows where value is leaking and who owns that action and and whether these workflows are even clear enough to to be able to automate. And that's kind of the premise of this framework is to kind of measure what that pain is, you know, map that workflow, automate that repetitive work and manage   Jason Hull (04:45) an operational kind of workflow. The hard part is not whether you know AI can really do something, but the hard part is whether a a company even knows where value is leaking and who owns that action and and whether these workflows are even clear enough to to be able to automate. And that's kind of the premise of this framework is to kind of measure what that pain is, you know, map that workflow, automate that repetitive work, and   manage ideally performance through some type of closed loop accountability. We just put an actual word to it, right? A framework to it, I'm sure   Mo Hussein (05:07) ideally performance through some type of a closed loop accountability. We just put an actual word to it and a framework to it, but I'm sure very   similarly to the conversations that you're probably having also even with customers.   Jason Hull (05:15) Very similarly to the conversations that you're probably having also with customers.   Yeah, yeah, got it. Yeah. it's interesting because we're now seeing a lot of these tech companies or tech forward companies that are kind of backtracking on AI a little bit. They were giving out basically blank checks to use AI as much as they could. Some were even creating sort of a contest internally, incentivizing like who could use the most tokens.   Mo Hussein (05:29) Mm.   Right.   You're right.   Jason Hull (05:41) Which is a little bit insane   to just give people a blank check as if that always the more tokens you burn, the more productivity is being created, right?   Mo Hussein (05:51) Right, right, right. And we're seeing, yeah, and you know, as we're seeing these newer models that are coming out, whether it's, you know, through Cloud, Anthropic or even these other these other LLMs, the token utilization is becoming more and more expensive, especially with these newer models. And so now the question of just like, hey, how is that utilization actually translating to actual business value? Right. And this was a question that eventually would have been would have been pushed, right?   Jason Hull (05:54) Yeah and you know.   Of just like, hey, how's that utilization actually translating to actual business value? Right.   Yeah. Yeah. Yeah. I love it. Like how to use AI. Yeah. Bad question. A better question is how do we actually make sure we're creating more profit? How do we actually make sure we are lowering costs? Like   And that's the the idea, they think, well, AI must be so much cheaper than people. And what's interesting, I've also seen some reports lately showing the amount of money these different LLMs are losing right now. They're spending a massive amount of money to deliver AI to us at a super cheap price right now. And but they're losing money. Every time we're chatting, they're losing money.   Mo Hussein (06:47) Mm-hmm.   Right.   Right.   Jason Hull (07:01) And that's that's a wild business model. They're obviously hoping to win some sort of AI race. They're hoping to get us maybe in the future. And there's a lot of talk lately as well of people thinking we gotta shift to local models. Like we gotta I gotta run this AI stuff on my own computer and not be giving all my money to anthropic or open AI you know, open AI or whatever. So okay.   Mo Hussein (07:15) Mm-hmm.   Right, right.   Right.   Jason Hull (07:26) Cool. So let's continue on. Me measure, map and automate. Yeah. Yeah.   Mo Hussein (07:29) Yeah. Yeah. And   by the way, going on your point, Jason, it's you know, you you also, you know, creating automation and leveraging these models locally, it there's definitely value in that. But you know, now more than ever, f you know, teams are kind of distributed, right? And so ideally, if you've built automations and leveraging these L LMs and   Jason Hull (07:35) Yeah, y you also you know   Locally it is definitely that   Teams are kind of distributed, right? Yeah. Ideally, if you've built automations and leveraging these LLMs   and   Mo Hussein (07:52) And things of that sort.   You probably want to have like some type of an interface that's like cloud based, right? Or for folks to be able to kind of collaborate in some type of a ideally like a safe environment, right? and so measure, map and and automate. So you know, there's there's kind of those three components to be able to actually fully ideally leverage leverage AI. But   Jason Hull (07:55) some type of a an interface that's like cloud based, right? Or for folks to be able to kind of collaborate in some type of a ideally like a safe environment, right? yeah. So measure, map and and automate. So you know there's there's kind of those three components to be able to actually fully ideally leverage leverage AI but   there's there's a couple like kind of key core components that feel like   Mo Hussein (08:20) There's there's a couple of like kind of key core components that I feel like   is very important for folks to to really understand before they can they they can even take advantage of of AI, right? so one is you know AI, AI value really truly is workflow value. And so like the most the biggest opportunities when it comes to automation leveraging AI is things that are repetitive.   Jason Hull (08:25) is very important for folks to to really understand before they can they they can take advantage of of AI, right? so one is, you know, a AI AI value really truly is a workflow value. And so like the most   automation leveraging AI as things that are   repetitive, you know, judgment heavy, ideally high volume workflows. Think about things like you know, leasing follow-up, delinquency, turns, maintenance, triage, variance explanations. another another key thing to understand is you know AI depends on trusted ideal operational data. And so if you don't have accurate or clean property unit, resident, vendor,   Mo Hussein (08:44) you know, judgment heavy, ideally high volume workflows. Think about things like you know, leasing follow-up, d delinquency, terms, maintenance triage, variance explanations. another another key thing to understand is, you know, AI depends on trusted ideally operational data. And so if you don't have accurate or clean property unit, resident vendor   payment data and it's and it's inconsistent, you know, AI just   Jason Hull (09:10) payment data and it's and it's inconsistent, you know,   AI just helps accelerate the wrong answer, right? This notion of like hallucinations also kind of exist. and you know insights without ownership is is just is really just theater. And so although AI may identify a problem and recommend an action, things need to be routed, right? And asci you know action needs to be assigned, there needs to be some accountability that gets created there and then a measurement of of of   Mo Hussein (09:13) helps accelerate r the wrong answer, right? And the this notion of like hallucinations also kind of exist. and you know insights without ownership is is just is really just theater. And so although AI may identify a problem and recommend an action, things need to be routed, right? And as I you know action needs to be assigned. There needs to be some accountability that gets created there and then a measurement of of of a   of of a of a result.   Jason Hull (09:40) of of a of a   result. and then lastly like humans humans control still matters, right? Things that have a very high potential opportunity cost. you know, operators should be very careful on how they utilize AI. So, you know, things around fair housing, sensitive sensitive decisions like screenings, evictions, legal communication, you know, employee decisions and maybe even large payment loopholes and so   Mo Hussein (09:42) and then lastly like humans, humans control still matters, right? Things that have a very high potential opportunity cost. you know, operators should be very careful on how they utilize AI. So, you know, things around fair housing, sensitive sensitive decisions like screenings, evictions, legal communication, you know, employee decisions and maybe even large payment approvals. And so   Once we   have these kind of these table stake table stake items, if you will, kind of address, then you know we can move on to kind of you know the our framework of kind of measure, map, and automate. And so in each of these different components have different purposes, you know. The whole point of the measure step is is to quantify where pain exists and to validate kind of being buying versus buy like building. And so you want to ask things like where   Jason Hull (10:09) Once we have these kind of these table stakes stakeheads, if you will, kind of addressed, then you know, we can move on to kind of, you know, the our framework of kind of measure, map, and automate. And so and each of these different components have different purposes, you know. The whole point of the measure step is is to quantify where pain exists and to validate kind of being buying versus buy like building. And so you want to ask things   like where   Mo Hussein (10:36) where   time, where margin, where service quality or accountability is lost today, right? Examples can be things like, you know, days vacant, you know, delinquency rate, maintenance response times. These would be kind of like outputs like invoice coding time, reporting hours, renewal conversions, right?   Jason Hull (10:37) Where time, where margin, where service quality or accountability is lost today, right? Examples can be things like, you know, days vacant, you know, delinquency rate, maintenance response times. These would be kind of like outputs like invoice coding time, reporting hours, renewal conversions, right?   Yeah. Got it. Yeah, that that makes a lot of sense. So you've got to be you have to have good data.   Which the crux of th where their data is all probably housed is inside of their property management software.   Mo Hussein (11:06) Right.   Jason Hull (11:07) And so hopefully that software is kinda tracking some of this stuff. But, you know, everybody's had a CRM that the team didn't put enough notes in. And then it becomes kind of useless, right? So you're like, what happened with Fred on that call earlier, you know, or previously? I I think I think we talked about this. Can't remember. Why aren't you putting in notes? And so then the flaw becomes the human in the loop in a lot of instances. But then you're saying, you know, also humans matter. Like   Mo Hussein (11:14) Right.   Right.   Jason Hull (11:34) Related to fair housing. We've got to have the human in the loop making decisions. I don't think it would go fair very well to be standing in front of a judge and say, Well, the AI messed this up. It wasn't me.   Mo Hussein (11:43) Right. Right.   Right. Yeah, that's very that's very correct. the the the other thing is is that you know software is a tool, right? So they you know, for like that example that you just gave of like, hey, you know, I had a conversation with Freddie or an owner or what have you, and you know, the notes weren't captured. And so if there's if if if if there's there needs to be also a cultural   Jason Hull (11:46) Yeah, that's very that's very   Yeah, they you know, put like that example that you just gave of like, Hey, you know, I had a conversation   And you know, the notes weren't captured. And so if there's if if if if there's there needs to be also   Mo Hussein (12:06) shift within the organization to become more performance kind of driven, right? And using, you know, places of truth. You know, I, you know, we use Salesforce in our own internal kind of CRM and you know, there's this old ad like this old saying of just, you know, hey, if it didn't happen to Salesforce, it didn't happen at all. In other words, if your system of record hasn't been updated and things haven't been added to it   Jason Hull (12:06) cultural shift within the organization to become more performance kind of driven, right? And using, you know, places of truth. You know, I you know, we use Salesforce in our own internal kind of CRM and you know, there's this this old like this old thing of just, you know, hey, if it didn't happen in Salesforce, it didn't happen at all. Right.   Mo Hussein (12:29) to to ensure that it is correct and accurate and up to date, then   Jason Hull (12:29) to it to to ensure that it is correct and accurate and up   to date, then the organization sees it as, you know, as it didn't happen. And somebody, you know, using anecdotal feedback like, well I did this, but I just didn't update this. And so that's it's very important that, you know, whatever system you're using to kind of measure different KPIs and metrics, that that, you know, that behaviors within the organization are shifting towards that. And it's it's something it's a cultural shift that needs to also   Mo Hussein (12:32) the organization sees it as you know as it didn't happen. And somebody, you know, using anecdotal feedback of like, well I did this, but I just didn't update this, it means it didn't happen. And so that's it's very important that, you know, whatever system you're using to kind of measure different KPIs and metrics, that that, you know, that behaviors within the organization are shifting towards that. And it's it's some it's a cultural shift that needs to also cascade   also from from leadership down as well.   Jason Hull (12:57) Cascade also from leadership down.   Yeah, the advantage we have nowadays with all the AI stuff that's come out is now pretty much everything gets transcribed everywhere. So calls get transcribed, notes can be created automatically. You can also go back and ha check the transcription on a call or a zoom call or recording, figure out what happened. So that you know, not leaving notes in the CRM is a little bit less of a problem than it was in the past.   So we've so we've chatted a bit about measure. What is what's important about mapping or map? Yeah. So this is this goes back to my previous point about like you know AI value being it it is workflow value. Yeah so you know you've measured you've identified you know your measurements and KPIs. So whatever those KPIs may be. Next what you need to do is map what the actual   Mo Hussein (13:30) The mapping. Yeah. So this is this goes back to my previous point about like, you know, AI value being it is workflow value. And so, you know, you've measured, you've identified, you know, your measurements and KPIs, you know, days vacant, delinquency, whatever those KPIs may be. Next, what you need to do is map what the actual what   the actual workflows that are happening, not how leadership or staff thinks it's happening.   Jason Hull (13:53) what the actual workflows are happening, not how leadership or staff thinks it's   happening. There's a very key kind of a distinction is that, you know, a lot of operators and teams kind of assume, hey, you know, we have a set process, but it may not be happening the way that they are envisioning or the way that they're assuming that this is happening. Yeah. And and map that entire workflow end to end.   Mo Hussein (13:59) The very key kind of distinction is that, you know, a lot of operators and teams kind of assume, hey, you know, we have a set process, but it may not be happening the way that they are envisioning or the way that they're assuming that this is happening. And and map that entire workflow end to end.   identify what systems are involved, where handoffs occur, where approvals are required.   Jason Hull (14:21) identify what systems are involved, where handoffs occur, where approvals are required,   Mo Hussein (14:27) where judgment calls are are are are kind of made. And so, you know, every company has, you know, things like experienced managers and accountants and maintenance folks and and they usually know what good looks like versus what bad looks like. And so AI here is to help kind of convert that tribal knowledge ideally into a repeatable operating model. And so examples of how that mapping   Jason Hull (14:28) where judgment calls are kind of made. And so every company has you know things like experienced managers and accountants and maintenance folks, and and they usually know what good looks like versus what bad looks like. And so AI here helped kind of convert that tribal knowledge ideally into an overviewable operative model. So examples of   that mapping would be is you know, hey, what is the entire need to lease workflow?   Mo Hussein (14:50) would be is, you know, hey, what is the entire lead to lease workflow? You know,   Jason Hull (14:54) You know, what is the work order to completion, you know? what is our renewal offer to sign and executed actual renewal? And so and actually and again documenting that, a a lot of organizations have some notion of what that workflow kinda looks like. but   Mo Hussein (14:54) What is the work order to completion? You know? what is our renewal offer to signed and executed actual renewal? And so and actually, and again, documenting that. A a lot of organizations have some notion of what that workflow kind of looks like. but you know, they   haven't actually done they may not have documented, or if they did, it's not updated and they have an out of date SOP or a process diagram.   Jason Hull (15:12) you know, they haven't actually gotten any INOT documents in or if they did, it's not updated and they have an out of data so P or a process diagram.   Mo Hussein (15:22) And that's that's and that's that's that's a very important kind of key aspect of kind of this process.   Jason Hull (15:22) and that's that's and that's that's that's a very important kind of key aspect of kind of this process. Yeah, yeah. Well I a lot of times I end up talking with clients and I've noticed kind of this pattern or trend in the industry of I call it the process myth where everybody thinks if we just had better processes   all of our hopes and dreams would come true when it comes to the off side of the business and we would be more profitable. And especially see this in the two to four hundred door range in single family or small multi-residential property management. And so the challenge there is th that it's impossible to create enough processes, KPIs, and systems to make mediocre people be great. But they pe that doesn't stop business owners from trying. They they're like   Mo Hussein (15:59) Right.   Right.   Jason Hull (16:04) They they they wake up in the morning, they're like, I want to play an impossible game today. And they they still try. And I call it the process myth because if you have really great people, even if your processes are garbage, that I've seen these businesses still perform well. But the reverse is not true. You have mediocre people, you could have insane amounts of systems and processes and stuff, and the business still has a lot of headaches and problems.   Mo Hussein (16:16) Mm-hmm.   Jason Hull (16:29) And so I've kind of noticed this pattern. I call it the three levels of process. And level one is documentation. It's just like writing stuff out. But that's kind of like the owner's manual in the glove box of the car. Nobody looks at it, it doesn't get updated. You know, it's like it's it's it's gathering dust, and people don't actually, that's not actually how the processes are run. And over time, things gravitate towards ease or grace or what the flows best for the person doing the job.   Mo Hussein (16:39) Mm-hmm, mm-hmm.   Jason Hull (16:57) Not for what's best for the job sometimes. And so it gravitates a little bit towards chaos or being worse. Then there's this level two, which is checklists. This is where people are using things like Asana or Process Street or Lead Simple or they some sort of checklist space system where now they're verifying the works getting done in a certain way. But checklist has its own problems in that it's very linear and not every process is linear.   Mo Hussein (16:59) Right, right.   Read simple. Mm-hmm.   Mm-hmm.   Jason Hull (17:24) There's decisions   and splits and merges and sting things happening concurrently in property management. And so the challenge with checklist also it can tend to slow things down. It's not as efficient. So the next level and the problem I had with checklist, we used to use process street, is that it it if anytime a process got complicated, I had to build logic and you know, if-then sort of situations into it.   And it usually got to the point where I didn't even understand it. Like a year later, I'm looking at a process. I'm like, I had to retranslate this back into something that made sense to my brain. And I always, and the nerd had to be the one that did all the updates on it because nobody else could understand it. So then we eventually graduated to level three. So level three is visual workflow. This is for humans.   Mo Hussein (18:01) Right.   Mm-hmm.   Jason Hull (18:13) And so, and with with this, my tip to everybody listening, if you have a system, whether it's checklist or it's any of these three levels, you know, documentation, checklist, or visual workflow, that you your first two processes you make as an operator or as a business owner is how to create a process in this system is number one. And number two, how to QA.   Mo Hussein (18:26) Did   Jason Hull (18:37) A process that is made in the system to know it's actually a good one. If you just make those two, you don't have to do any of the other stuff. Everybody else can do it. You just make those two. That's my tip for all you business owners. And now with AI, you can start adding AI. Once you have things visually mapped out, it's you've got the map like you're talking about. Now you can figure out all right, where can AI take over some of this stuff? And where do we still need the human in the loop? Right. So yeah.   Mo Hussein (18:43) Mm.   And automation. Mm-hmm. Yep.   Yeah.   Right,   Jason Hull (19:05) So any tips for those listening to this that are already geeking out with AI, they're doing a little bit of this measuring and mapping and automating. What are some of the biggest challenges you've noticed where this kind of breaks down or people are making mistakes?   Mo Hussein (19:19) It's it's honestly it's the it's the you know, AI value. it's it's a lot of the small individual decisions that are made in a in a repetitive fashion and that that are made a lot that really are gonna unlock like true value for for any operator. And so like, you know, having very clean data, standardized, you know, systems of truth by what we mean by that is that, you know, hey, you know.   Jason Hull (19:20) It's it's honestly it's the it's the you know, AI value it's it's   like true value for for any op   clean data, standardized, you know, systems of truth. But what we mean by that is that, you know, hey,   you know, you know, whatever work order system that you're using, for example, has accurate, you know, work order data. People, you know, you're making a segment for actually closing out the work order when they complete it. Hey, the end of the week, I'm gonna now try to remember what I did earlier in the week.   Mo Hussein (19:47) you know, whatever work order systems that you're using, for example, has accurate, you know, work order data. People, you know, your maintenance technicians are actually closing out the work order when they complete it. Not just, hey, the end the week, I'm gonna now try to remember what I did earlier in the week.   Close it out. So the data is   the data can't be trusted, then AI is just going   Jason Hull (20:04) data the be trusted and AI   Mo Hussein (20:07) to cause additional kind of confusion. And so having accurate systems of record. And I gave that example of of of a work order when a technician kind of closes that, right? the process map, I think the you know, the three buckets are like three level that you kind of gave, I think is a great, great.   Jason Hull (20:20) Yeah, yeah. Yeah, that makes sense.   yeah.   level that you kinda gave I think it's a great,   great anecdote and framing of how processes should be kind of looked at. And and I think one thing that a lot of operators usually tend to overlook or assume is you know how things are being done versus how they actually are being done within the schemes, right? So an owner somebody at some point said, okay hey this is a process we're gonna take and then over time that just kind of got changed.   Mo Hussein (20:29) anecdote and framing of how processes should be kind of looked at. And and I think one thing that a lot of operators usually tend to overlook or assume is you know how things are being done versus how they actually are being done within the teams, right? It's an owner, somebody at some point said, okay, hey, this is the process we're gonna take. And then over time that just kind of got changed. And there   may be, you know, two different property managers   Jason Hull (20:55) And there may be, you know, two different property managers   Mo Hussein (20:58) operating in two different regions in the same company that are doing leasing renewal differently, right? That going back to that point that you mentioned about systematizing and having accountability loops and task base or like checklist items and ensuring that those things are actually done in that same quality and that same fashion is very, very key. And so getting data, like getting the right data, accurate data,   Jason Hull (20:58) operating in two different regions in the same company that are doing these things renewal differently. Right. That point that you mentioned about synthesizing and having accountability loops and task based or like checklist items and ensuring that those things are actually done in that same quality, in that same fashion is very, very key. And so getting data, getting the right data, accurate data   Mo Hussein (21:23) and then also like your process mapping and your   Jason Hull (21:24) And then also like your process mapping   and your processes kind of documented. I think I think the visual representation is a great way to have that. And those are the two key things that ninety percent of folks that are trying to leverage AI and automation and even the folks that are starting to try to jump into this space and try to automate and use AI for these things like usually we're like where where they're really struggling with. got it. Yeah, I think   Mo Hussein (21:26) processes kind of documented. I think I think the visual representation is a great way to have that. Those are the two key things that ninety percent of folks that are trying to leverage AI and automation and even the folks that are starting to try to jump into this space and trying to automate and use AI for these things like usually we're like we're where they're really struggling with.   Jason Hull (21:50) I was just on a webinar recently and they were talking about building AI agents and they were talking about if you want to make really effective AI agents, you need to give them a really good job description, just like a human. And what what's really funny is if you we coach clients on this a lot, but if we tell the clients to to go, we coach clients on   Creating job descriptions. We call our version of them R docs because each section starts with an R, like role, responsibility, et cetera, all the typical stuff. But then we have some additional sections that we found really paramount. So what we'll tell them to do is go ask your team members, give them this framework, and have them create their own R Doc. And then you take a look at this and see if that's what you would have created. Because it's never like what they think their job is. It's usually very different than what the business owner thinks their job is.   Mo Hussein (22:25) Mm-hmm.   Right.   Jason Hull (22:36) And maybe even different what the manager, the ops person thinks the job is, but then you can actually literally get on the same page with them. You can be like negotiate this and be like, this is what we think your priorities should be, and what your outcomes should be, and what we want you to be able to accomplish. And this is helpful for them to know what they're aiming for so that they can please you because your team members want to please you if they're good. But usually there's a big disconnect, like you're saying, between what   Mo Hussein (23:00) Mm-hmm. Mm-hmm.   Jason Hull (23:05) the the employee thinks their j role and job is versus what their manager thinks they should be doing versus what the business owner thinks everybody should be doing. And so nobody's on the same page. And then you're everybody's roles are a little messy. And then you're going, let's give them processes now to work on. And they're not even clear on what their job is or what their role is. Yeah. And so same thing if you were going to build an AI agent and you were like, I want you to try and be good at everything. And then suddenly it's like really   Mo Hussein (23:29) Right.   Jason Hull (23:34) Hallucinating a lot and it's messing everything up and yeah. And it's not a realistic creature, you know, just like some people give create job descriptions that are for like four different personality types. Right. And then they hire somebody that maybe can actually do all four things, and we call those really highly adaptable, weird creatures entrepreneurs. And then they wonder why that property manager left and stole all their clients.   Mo Hussein (23:34) Horrible.   Right.   Yeah.   Jason Hull (23:57) Instead of finding somebody that's like really good at being one thing. Right. Yeah. And that's how you should see Asia.   Mo Hussein (24:00) Right. That that that that role clarity is very, very, very important, right? And that's how you should see agents as well, is that   like, hey, it's like a trained employee. And so you should exp you should expect the same level of, you know, investment involvement, if you will, and trying to and try to help them be the best of like, you know, whether it's a leasing agent, a maintenance coordinator, or whatever that their role may be. And I I think another aspect is and I'm curious how like how   Jason Hull (24:12) you should expect the same level of you know investment involvement if you will and trying to and try to help them be the best of like you know whether it's a leasing agent a maintenance coordinator or whatever that their role may be and I I think another aspect is and I'm curious that   like how you know when you guys are having conversations with clients around role descriptions stuff it's the concept of ownership like hey what you know how to how to align ownership to and lining that up to hopefully the mental business   Mo Hussein (24:28) you know, when you guys having conversations with clients around role descriptions and stuff, it's the concept of ownership. Like, hey, what, you know, how to how to align ownership to and lining that up to hopefully an eventual business outcome or KPI   or something so that, you know, their performance drives also the business performance, right? How have you guys had this conversation or how do you talk about kind of that concept? I can kind of allude to it without kind of explicitly calling it out.   Jason Hull (24:42) Kate guy or something so that you know their performance derives also the business performance, right? Yeah. How do you talk about kind of that concept? You kind of allude to it without kind of explicitly calling   it out. Yeah, I think well, sometimes I'll just totally call a business owner out on things. But I think what I think will be interesting is people are building starting to build agents. I think that they should.   They should have an understanding of personality types. I think they should have an understanding maybe or a conversation with AI about what Myers Briggs type might be good for this agentic role. And because like somebody that's really good at like strategy and the strategist role, which would be like an INTJ in Myers Briggs, might be good at some operational stuff, but they would be really terrible at customer service.   Mo Hussein (25:19) Mm-hmm.   Jason Hull (25:33) Because a lot of INTJs don't even like humans, right? And so they're logical thinkers and they're really judging and they're practical and they're in you know introverted and they're really bad at understanding how the other person feels or even expressing that. And so you're you you don't want to create these try and create AI AI agents that are multiple split personality types, because I don't think they're gonna be as effective. And you can't also, just like you wouldn't want somebody building the process.   QE QA QA of the process. You don't want them both. You don't want AI to be checking itself. Right. Right. The the brain that had problems doing the messing things up, maybe, or didn't do it totally right. You don't want them checking their own work. Right. And so, yeah, so I think this is going to be interesting that people are going to be building agents and they usually think just logically here's the context it needs, here's the role, whatever. But I think also maybe give it the personality that it.   Mo Hussein (26:08) Right, right.   Right.   Jason Hull (26:29) What's the disc assessment for this person, this agent? What's the Myers Briggs type for this agent? And then if especially if they're communicating with humans or doing a task that you want them to be somewhat human like, they're going to be much better at doing this if you give it you create them in the right way. Just an idea.   the other thing to know as a business owner, you need to know who you are so that you can build your dream team around you. So your advisors, whether they're agentic or human, your advisors, your team members, it should be built ultimately around you thriving and being healthy in your own business so that you've got the tea the tools and the resources that fit you. But most business owners make the mistake.   Of trying to build the business around the business and then wonder why they're miserable and why they're kind of a slave to their own business. Right.   Mo Hussein (27:16) Right. Right. Right.   Jason Hull (27:20) So anyway, Mo, measure, map, automate, MMA. Doesn't involve fighting too much. You know, like mixed martial arts. It's a little bit on the, you know, less physical side of things. fun chatting about.   Mo Hussein (27:26) No.   Jason Hull (27:34) all the the AI stuff that's going. How can people anything else that you want to add to our conversation here about yeah this model? And then could you tell us a little bit about what you do and how maybe you help property managers with this stuff? Yeah. Yeah. so I guess just to put it succinct, kind of a a sandwich kind of takeaway. So yeah, operators need to wait for a perfect AI.   Mo Hussein (27:48) Yeah. Yeah. so I guess just to put it succinctly, kind of a a a sandwich kind of takeaway. So, yeah, operators don't need to wait for a perfect AI strategy.   Start by identifying, measuring where value exists, where things are leaking, then mapping workflows and then deciding what can be safely automated and measuring whether those actions improve performance. and so   Jason Hull (28:00) Identifying, measuring where value exists, where things are leaking, then mapping workflows, and then deciding what can be safe and automated, and measuring whether.   Mo Hussein (28:10) like you know, over time we'll see that you know the winners are not gonna be the companies that have the most amount of most amount of data, but they're the ones that can convert data into consistent operating actions across how they've operated every door. if you we help clients with you know putting together SOPs, also mapping their technology needs, where where they're where they're having operational leaks in the business can be   Jason Hull (28:10) So like you know over time we'll see that you know the winners are not gonna be the companies that have the most amount of most amount of data, but they're the ones that can convert data into consistent operating actions across how they've operated every door. if you we help clients with you know putting together SOPs, also mapping their technology needs, where where they're where they're having operational leaks and the business   can be optimized.   Mo Hussein (28:37) Optimized further using   Jason Hull (28:38) Further using technology and automation, we have a platform that we've built, Prop Strata, to actually connect and help with that automation type effort. and we're also we also do a lot of accounting and and CPA work. you can reach us at www.balanceasset solutions.com, and my emails mo at propstrata.com, or you can reach out to our team at info at balance asset.   Mo Hussein (28:39) technology and automation. We have a platform that we've built, Prop Strata, to actually connect and and help with that automation kind of efforts. then we're also we also do a lot of accounting and and CPA work. you can reach us at www.balanceasset solutions.com and and then my email is mo at at propstrata.com or you can reach out to our team at info at balanceasset solutions.com.   Jason Hull (29:03) Cool. So they could take a look at this at propstrata.com.   Mo Hussein (29:07) Correct. W dot propstrata.com.   Jason Hull (29:11) Okay, cool. Very cool. All right. yeah, check that out, everybody. It sounds interesting. All right. Well, Mo, I appreciate you coming out and hanging out with me here on the DoorGro show and sharing everything.   All right.   So if   If you have ever felt stuck or stagnant in your property management business and you want to take it to the next level, reach out to us at doorgrow.com. We are the world's best at creating high-growth property management companies in the single-family residential space or the small multi-space. And if for a free training or how to get unlimited leads for free, text the word leads to 512-648-4608. That's 512-648-4608.   Also, join our free community just for property management business owners at doorgrowclub.com. And if you want tips, tricks, and ideas to learn about our offers, subscribe to our newsletter by going to doorgrow.com slash subscribe. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review on whatever channel you saw or heard this on. We'd really appreciate it. And until next time, remember the slowest path to growth.   is to do it alone. So let's grow together. Bye everyone.

In this episode of Hospitality Hot Topics, Steve Carran and David Millili are joined by Dean Compoginis, the iconic voice of The Modern Hotelier, to break down the biggest hospitality stories from July.They discuss how the World Cup boosted hotel revenue across the U.S., why food and beverage experiences are becoming a major factor in hotel bookings, and how the rapid expansion of AI data centers is creating new opportunities for extended-stay hotels. The conversation also explores how travelers are adapting their summer vacation plans despite rising costs and what these trends mean for the future of the hospitality industry.The episode concludes with an inspiring conversation about Dean's remarkable career—from commercial radio and hospitality technology marketing to becoming one of the industry's most recognizable voiceover artists.In this episode, you'll learn:How the World Cup increased hotel occupancy, ADR, and RevPARWhy hotel restaurants and food experiences are influencing booking decisionsThe impact of AI data centers on extended-stay hotel demandHow travelers are adjusting vacations amid higher travel costsWatch the FULL EPISODE on YouTube: https://youtu.be/zl1b8tGGjSkLinks:Website: http://www.deancompoginis.com/ Dean on LinkedIn: https://www.linkedin.com/in/deancompoginis/  For full show notes head to: https://themodernhotelier.com/episode/314Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Cameron Tope comes back to our podcast as a Part 2 on property management. Cameron is the founder of Emerson Property Management, and also a real estate investor and entrepreneur who used rental properties to break free from the unpredictability of the oil and gas industry. After seeing firsthand how unstable the corporate world could be, he began building a rental portfolio that would eventually allow him to quit his W-2 job and create life on his own terms. When he couldn't find a property manager he trusted, he built his own company from the ground up. Today, he manages over 300 properties in Houston, owns more than 30 rentals himself, and successfully runs Emerson Property Management remotely—all while living in San Diego, California. On this episode with us, he digs deep on what you should be thinking about as it relates to managing your own rental properties. He shares how to scale and build so that you can manage your properties yourself, and shares important information so that you can properly process and strategize to build out your property management on your rentals.FOLLOW:https://www.emersonpropertymanagement.com/https://www.facebook.com/EmersonPMBDMhttps://www.youtube.com/@emersonpmhttps://www.instagram.com/cameron_tope/https://www.linkedin.com/in/cameron-tope-57008994/SUBSCRIBE IF YOU'RE LOOKING TO BUILD WEALTH THROUGH OPPORTUNITIES IN THE REAL ESTATE INDUSTRY ✅ http://relfreedom.tv   GET STARTED INVESTING TODAY AND ACCESS OUR DEAL LIST! 

Check the episode transcript hereABOUT BEN MURPHYBen has a proven track record of successfully closing approximately $600 million in multifamily transactions in Oregon and SW Washington since 2014. His outstanding market relationships and reputation are best in class and will significantly enhance our existing reach across all divisions that we work. Beyond his professional accomplishments, Ben is a dedicated supporter of environmental causes, actively contributing to organizations such as the Nature Conservancy and Greenpeace. Additionally, he serves as a member of the Multifamily Northwest Government Affairs Committee.  THIS TOPIC IN A NUTSHELL: ·         Ben Murphy's outlook on the Portland multifamily market.·         Why today's market favors disciplined buyers.·         Rent growth, NOI, and operating cost trends.·         Comparing today's cycle to the 2008 downturn.·         Why operational efficiency matters more than ever.·         Supply, demand, and Portland's path to recovery.·         Top-performing and struggling Portland submarkets.·         How rent regulations are reshaping investment strategies.·         Five-year outlook for rents, cap rates, and interest rates.·         Actionable advice for multifamily buyers, sellers, and operators.   KEY QUOTE: "Great operators create value in every market."  ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.     The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.    We would like to thank our Sponsors:  OffsitePros and MyMoneyWorksForMe  #RealEstateInvesting #MultifamilyInvesting #ApartmentInvesting #CommercialRealEstate #PassiveInvesting #PassiveIncome #CashFlowInvesting #RealEstateInvestor #MultifamilySyndication #InvestmentProperty #PortfolioGrowth #AssetManagement #PropertyManagement #NOI #CapRates #RentGrowth #MarketUpdate #CommercialBroker #RealEstateMarket #RealEstateEducation #DealAnalysis #ValueAddInvesting #BuyAndHold #CashFlow #AccreditedInvestor #InvestorEducation #FinancialFreedom #CREInvesting #PortlandRealEstate #WealthBuilding #RealEstatePodcast CONNECT WITH BEN MURPHY:LinkedIn: https://www.linkedin.com/in/ben-murphy-35968935Email: ben.murphy@cinw.com CONNECT WITH US   For more information about investing with AJ and Chris:  ·    Uptown Syndication | https://www.uptownsyndication.com/  ·    LinkedIn | https://www.linkedin.com/company/71673294/admin/   For information on Portland Property Management:  ·    Uptown Properties | http://www.uptownpm.com  ·    Youtube | @UptownProperties     Westside Investors Network  ·    Website | https://www.westsideinvestorsnetwork.com/  ·    Twitter | https://twitter.com/WIN_pdx  ·    Instagram | @westsideinvestorsnetwork  ·    LinkedIn | https://www.linkedin.com/groups/13949165/  ·    Facebook | @WestsideInvestorsNetwork  ·    Tiktok| @WestsideInvestorsNetwork  ·    Youtube | @WestsideInvestorsNetwork  

In this Multifamily Minute episode, Axel pushes back on one of the most commonly repeated narratives in multifamily investing right now: that falling housing starts will automatically trigger rent growth and bail out investors who bought or underwrote aggressively. It's a thesis Axel hears constantly — across Sun Belt, Southwest, Texas, and increasingly even in lower-supply Northeast markets — and he thinks it dangerously oversimplifies what's actually driving rent dynamics in 2026.This episode is essential listening for any investor currently underwriting new deals with rent growth assumptions, or holding existing deals while waiting for supply to thin out and rents to rebound — and who needs a clear-eyed reality check on whether that thesis actually holds up.Join us as we dive into:Why "supply is falling so rents will rebound" is the most widely parroted — and most dangerously incomplete — thesis in multifamily investing right now.Why the Northeast was hit hardest on housing starts (down 25%+ year over year for the April '25 to April '26 comparison period) — and why the Midwest was the only region to see a bump.The monetary policy variable: the US grew its money supply by roughly 30% in two years post-COVID, and that injection — not structural demand changes — drove the majority of 2020–2022 rent growth.The population variable: for the first time in US history, the US recorded a net population decline in 2025 — driven by a hard pause on immigration, declining birth rates, and net deportations.The AI variable: a fourth factor nobody can yet quantify — AI-related disruptions to the job market — that could further dampen wage growth and renter demand.Why solving for supply while holding monetary policy, population, and economic variables constant is an incomplete and potentially misleading framework for underwriting rent growth.The practical implication: challenge the assumption before you underwrite moderate-to-aggressive rent growth, and model a scenario in which rents remain flat even as supply falls.Why this matters for existing deal holders in Sun Belt, Southwest, and Texas markets who are waiting for legacy supply to be absorbed before making hold/refi/sell decisions.Are you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

We've spent the last five to six years building our real estate portfolios from a single property to dozens of doors—and in this episode, we're pulling back the curtain on exactly what we own, how we own it, and why. We walk through our real-life portfolios: Amelia's mix of small multifamily (triplex, quadplex, fiveplex) and a future luxury short-term rental Grace's single-family homes, small multis, and new construction projects How many units we fully own vs. 50/50 partnerships with family and trusted operators We get honest about: Why unit count is overrated and how syndication ownership is often misrepresented The difference between owning vs. investing in real estate deals How we've used flips, BRRRR, mid-term and short-term rentals to create income and recycle capital Working with our moms as partners, navigating trust, money, and roles What “enough” looks like to us in terms of cash flow, lifestyle, and long-term freedom We also share our vision for Women Invest in Real Estate Summer Camp—a space to normalize big portfolios, big dreams, and female financial independence at any age. If you're a woman building—or dreaming of building—a real estate portfolio that supports your life (not the other way around), this episode is for you.     Resources: Book your spot at WIIRE Summer Camp before it fills up Get the deets on Steadily Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

The guys welcome Mike Santolucito of ODP, and Robert Thyng of RD Outdoor to the show to help answer some listener questions on Property Management companies, National Brokers, and contract stuff.

In the first official Multifamily Minute episode of the newly rebranded Multifamily Hour, Axel introduces a macro economic concept that he believes every active real estate investor should be factoring into their deal-making right now: the K-shaped economy. Rather than leaving it as an abstract economic talking point, Axel translates it directly into a tactical framework for choosing deal types, building renovation scopes, and pricing rental units in today's market.This episode is essential listening for any investor currently executing or planning a value-add business plan who wants a clear, economically grounded framework for how to position their product, scope their renovations, and price their units in the current environment.Join us as we dive into:What a K-shaped economy is, real-world k-shaped examples across consumer sectors.Why businesses and investors "serving the middle" are getting squeezed — and why the same dynamic is hitting multifamily operators who are trying to push C-class product into B-class rent territory.The tactical implication for C-class deals: compete on price, do functional renovations only (life safety, curb appeal, cleanliness), and price below market to drive volume and minimize vacancy.A real example from Aligned's own portfolio: why the team moved away from $20K renovation scopes targeting $1,575–$1,600 rents and toward $15K functional scopes priced at $1,475 — with far more applications and faster lease-up as a result.The A-class play: why investors buying in truly A-class locations should go all-out on renovations — quartz countertops, tiled bathrooms, in-unit washer/dryer, smart locks, package lockers, built-in storage — because the A-class tenant is not price-sensitive and rewards a premium product with premium rent and strong renewal behavior.The short-term rental parallel: why Airbnbs that succeed are either ultra-premium (every amenity, right on the water, top-of-market pricing) or ultra-budget (high occupancy, low price) — and why the middle is where operators go to lose money.Where B-class investors fit: lean into what the B product can offer, pull C-class residents up with modest amenities and competitive pricing, and avoid over-improving a building that A-class residents won't want to live in regardless.Are you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners