Podcasts about Property management

Turning around a distressed apartment community takes far more than finding a good deal. It takes the right people, systems, and discipline. Ken Doble shares how his team searches for what he calls "Goldilocks" multifamily opportunities where rents are below market, operations need improvement, and real value can be created through execution rather than speculation. He also explains how losing everything during the 2008 financial crisis changed the way he evaluates risk today. One of the highlights of the conversation is Ken's Five Ps of Property Management. He explains how focusing on people, pricing, promotion, product, and process helped transform a struggling student housing property after acquisition. Key Topics Finding true distressed multifamily opportunities Lessons learned from the 2008 market collapse Why patience matters when buying apartments The Five Ps of Property Management Turning around an underperforming student housing community Why operations determine long term success Guest Information Ken Doble is a multifamily real estate investor and operator with decades of experience managing thousands of apartment units. He currently focuses on acquiring distressed multifamily properties through Logan Capital. Connect with Ken on LinkedIn. Call to Action Connect with Ken Doble on LinkedIn to follow his daily insights on multifamily investing and property management.

AI is everywhere, but are property management companies asking the right questions before implementing it? In this episode of the #DoorGrowShow, Jason Hull sits down with Mo Hussain to discuss why successful AI adoption has far less to do with technology and far more to do with operational clarity. Instead of chasing the latest AI tools, Mo introduces his Measure, Map, Automate framework to identify operational bottlenecks, uncover hidden profit leaks, and build workflows that actually improve business performance.  Together, they explore why clean data is the foundation of automation, how undocumented processes create costly inefficiencies, and why AI should enhance human decision-making rather than replace it.   You'll Learn [00:00] Meet Mo Hussain and the Measure, Map, Automate Framework [03:20] Why Most Companies Ask the Wrong AI Questions [08:10] The Role of Clean Data in AI Success [12:45] Mapping Workflows Before Automating Them [15:30] The Process Myth and Better Operational Systems [21:10] Building Accountability Into AI Workflows [25:15] Designing AI Agents That Actually Perform [27:45] Turning Operational Data Into Business Growth [29:15] Final Advice for Property Management Leaders Quotables "AI value really truly is workflow value." Mo Hussain  "AI depends on trusted operational data." Mo Hussain  "The winners are not gonna be the companies that have the most amount of data, but they're the ones that can convert data into consistent operating actions." Mo Hussain  Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) welcome everybody. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry.   At DoorGro, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show. And my guest today is Mo Hussain, and we're going to be talking about how property management companies can stop drowning in data and start turning it into real operational growth. In this episode,   Mo is breaking down the measure, map, and automate framework that he has built and approach an approach to uncovering hidden margins, reducing manual oversight, and getting more value out of every door in your portfolio.   right.   is Mo Hussain. Mo, welcome to the show.   Mo Hussein (01:01) Hey Jason, happy to be here.   Jason Hull (01:03) So today we're going to be chatting a little bit about how property management companies can stop drowning in data and start turning it into real operational growth. And Mo's going to break down the measure, map, and automate framework, his approach for uncovering hidden margins, reducing manual oversight, and getting more value out of every door in your portfolio. So cool, measuring is important. We'll get into that. So before we get into that, Mo,   Can you give people a little bit of background on yourself? How did you get into entrepreneurism? How did you get connected to property management? And help everybody understand who Mo is. Yeah.   Mo Hussein (01:42) Yeah.   great question. So I I've been in this industry now for probably coming up on 20 years at this point. I I worked at some of the prop tech and software providers that are prevalent in the space. Namely, I worked at both YARTI App Folio, which are both kind of headquartered in in Santa Barbara. and a little bit over ten years ago, I started a consultancy and accounting CPA practice that specifically focuses on   Jason Hull (01:56) Namely, I worked at both YARDIE and at Folio, which are both kind of headquartered in in Santa Barbara. a little bit over ten years ago, I started a consultancy and accounting TPA practice that specifically focuses   on prop tech and real estate. So we offer consultations with implementations, custom reporting, operationalizing around technology, which is which is now the buzz around kind of AI and automation at this point.   Mo Hussein (02:11) Prop tech and real estate. So we offer consultations with implementations, custom reporting, operationalizing around technology, which is which is now the buzz around kind of AI and automation at this point. and then   we've also built products for the space to help with automations, help with you know accounting compliance and bringing visibility and custom reporting capabilities to operators. So kind of leveraging all the experience.   Jason Hull (02:25) And then we've also built products for the space to help with automations, help with you know, accounting compliance and bringing visibility and custom reporting capabilities to operators. So kind of leveraging all the experience   Mo Hussein (02:40) from working as a consultant and also as an accountant and even working as some of these tech providers now being a actual supplier in the industry.   Jason Hull (02:41) from working as a consultant and also as an accountant and even working as some of these tech providers now being a aqua supplier in the industry. Very cool. Very cool. So you're a little bit nerdy.   Mo Hussein (02:52) A little bit. Data. I love data. Right.   Jason Hull (02:53) Okay, so am I. So am I. All right. So   cool. So let's talk nerdy to me, Mo. All right. So let's let's chat about this. So let's get into it. So t tell us about this. Wha why is this wh how'd you come up with this framework? Why is this important? I love frameworks because frameworks are usually where we take something that we notice a pattern in, there's some complexity involved, and we make it simple. So explain to us.   Mo Hussein (02:59) Yeah.   Jason Hull (03:18) Where does the measure map and automate framework kind of come from?   Mo Hussein (03:22) Right, right. And this is this kind of stems from a conversation you probably have with plenty of your your clients and even prospects when you start engaging, you know, the the the very popular question now of how do we use AI? I want to streamline and automate. And it's a very loaded, it's a very loaded, fairly ambiguous question, right? How do we use AI? We want to implement AI into our operations, right?   Jason Hull (03:23) And this is this kind of stems from a conversation you probably have with plenty of your   You know, the the the the very popular question now, how do we use AI? It's a very loaded, fairly ambiguous question, right? How do we use AI? We want to implement AI more.   Mo Hussein (03:48) when conversely, like you know, operators and property managers should be starting with a different qu set of questions, right? Like how like where are we losing things like NOI, margin, time, control, or even consistency, right? AI really only matters when it connects and automation really only matters when it connects to a to a revenue lever or some type of a cost lever or productivity gain or or risk reduction, right?   Jason Hull (03:50) Conversely, like you know, operators, property managers should be starting with a different set of questions, right? Like how like where are we losing things like NOI, margin, time, control, or even consistency, right? AI really only matters when it connects in automation really only matters when it connects to a to a revenue lever or some type of a cost lever, productivity gain or or risk reduction,   right? Yeah. there's there's a couple   Mo Hussein (04:14) and there's there's a couple of key components   Jason Hull (04:16) key components in even conversations that you've probably even had with with property managers today is that firstly like you know operators today they already have a lot of data. They probably have access to a lot of different data sets across, you know, operations, but it's probably, you know, disconnected and disjointed and different reports and disconnected systems, hidden in spreadsheets and and dashboards that probably don't drive much much action, right? and everybody wants   Mo Hussein (04:17) in even conversations that you've probably even had with with property managers today is that firstly, like, you know, operators today, they already have a lot of data. They probably have access to a lot of different data sets across, you know, operations, but it's probably, you know, disconnected and disjointed and different reports and disconnected systems hidden in spreadsheets and and dashboards that probably don't drive much much action, right? and everybody wants to   Jason Hull (04:43) to automate and execute   Mo Hussein (04:43) automate and execute an   operational kind of workflow. But the hard part is not whether, you know, AI can really do something, but the hard part is whether a company even knows where value is leaking and who owns that action and and whether these workflows are even clear enough to to be able to automate. And that's kind of the premise of this framework is to kind of measure what that pain is, you know, map that workflow, automate that repetitive work and manage   Jason Hull (04:45) an operational kind of workflow. The hard part is not whether you know AI can really do something, but the hard part is whether a a company even knows where value is leaking and who owns that action and and whether these workflows are even clear enough to to be able to automate. And that's kind of the premise of this framework is to kind of measure what that pain is, you know, map that workflow, automate that repetitive work, and   manage ideally performance through some type of closed loop accountability. We just put an actual word to it, right? A framework to it, I'm sure   Mo Hussein (05:07) ideally performance through some type of a closed loop accountability. We just put an actual word to it and a framework to it, but I'm sure very   similarly to the conversations that you're probably having also even with customers.   Jason Hull (05:15) Very similarly to the conversations that you're probably having also with customers.   Yeah, yeah, got it. Yeah. it's interesting because we're now seeing a lot of these tech companies or tech forward companies that are kind of backtracking on AI a little bit. They were giving out basically blank checks to use AI as much as they could. Some were even creating sort of a contest internally, incentivizing like who could use the most tokens.   Mo Hussein (05:29) Mm.   Right.   You're right.   Jason Hull (05:41) Which is a little bit insane   to just give people a blank check as if that always the more tokens you burn, the more productivity is being created, right?   Mo Hussein (05:51) Right, right, right. And we're seeing, yeah, and you know, as we're seeing these newer models that are coming out, whether it's, you know, through Cloud, Anthropic or even these other these other LLMs, the token utilization is becoming more and more expensive, especially with these newer models. And so now the question of just like, hey, how is that utilization actually translating to actual business value? Right. And this was a question that eventually would have been would have been pushed, right?   Jason Hull (05:54) Yeah and you know.   Of just like, hey, how's that utilization actually translating to actual business value? Right.   Yeah. Yeah. Yeah. I love it. Like how to use AI. Yeah. Bad question. A better question is how do we actually make sure we're creating more profit? How do we actually make sure we are lowering costs? Like   And that's the the idea, they think, well, AI must be so much cheaper than people. And what's interesting, I've also seen some reports lately showing the amount of money these different LLMs are losing right now. They're spending a massive amount of money to deliver AI to us at a super cheap price right now. And but they're losing money. Every time we're chatting, they're losing money.   Mo Hussein (06:47) Mm-hmm.   Right.   Right.   Jason Hull (07:01) And that's that's a wild business model. They're obviously hoping to win some sort of AI race. They're hoping to get us maybe in the future. And there's a lot of talk lately as well of people thinking we gotta shift to local models. Like we gotta I gotta run this AI stuff on my own computer and not be giving all my money to anthropic or open AI you know, open AI or whatever. So okay.   Mo Hussein (07:15) Mm-hmm.   Right, right.   Right.   Jason Hull (07:26) Cool. So let's continue on. Me measure, map and automate. Yeah. Yeah.   Mo Hussein (07:29) Yeah. Yeah. And   by the way, going on your point, Jason, it's you know, you you also, you know, creating automation and leveraging these models locally, it there's definitely value in that. But you know, now more than ever, f you know, teams are kind of distributed, right? And so ideally, if you've built automations and leveraging these L LMs and   Jason Hull (07:35) Yeah, y you also you know   Locally it is definitely that   Teams are kind of distributed, right? Yeah. Ideally, if you've built automations and leveraging these LLMs   and   Mo Hussein (07:52) And things of that sort.   You probably want to have like some type of an interface that's like cloud based, right? Or for folks to be able to kind of collaborate in some type of a ideally like a safe environment, right? and so measure, map and and automate. So you know, there's there's kind of those three components to be able to actually fully ideally leverage leverage AI. But   Jason Hull (07:55) some type of a an interface that's like cloud based, right? Or for folks to be able to kind of collaborate in some type of a ideally like a safe environment, right? yeah. So measure, map and and automate. So you know there's there's kind of those three components to be able to actually fully ideally leverage leverage AI but   there's there's a couple like kind of key core components that feel like   Mo Hussein (08:20) There's there's a couple of like kind of key core components that I feel like   is very important for folks to to really understand before they can they they can even take advantage of of AI, right? so one is you know AI, AI value really truly is workflow value. And so like the most the biggest opportunities when it comes to automation leveraging AI is things that are repetitive.   Jason Hull (08:25) is very important for folks to to really understand before they can they they can take advantage of of AI, right? so one is, you know, a AI AI value really truly is a workflow value. And so like the most   automation leveraging AI as things that are   repetitive, you know, judgment heavy, ideally high volume workflows. Think about things like you know, leasing follow-up, delinquency, turns, maintenance, triage, variance explanations. another another key thing to understand is you know AI depends on trusted ideal operational data. And so if you don't have accurate or clean property unit, resident, vendor,   Mo Hussein (08:44) you know, judgment heavy, ideally high volume workflows. Think about things like you know, leasing follow-up, d delinquency, terms, maintenance triage, variance explanations. another another key thing to understand is, you know, AI depends on trusted ideally operational data. And so if you don't have accurate or clean property unit, resident vendor   payment data and it's and it's inconsistent, you know, AI just   Jason Hull (09:10) payment data and it's and it's inconsistent, you know,   AI just helps accelerate the wrong answer, right? This notion of like hallucinations also kind of exist. and you know insights without ownership is is just is really just theater. And so although AI may identify a problem and recommend an action, things need to be routed, right? And asci you know action needs to be assigned, there needs to be some accountability that gets created there and then a measurement of of of   Mo Hussein (09:13) helps accelerate r the wrong answer, right? And the this notion of like hallucinations also kind of exist. and you know insights without ownership is is just is really just theater. And so although AI may identify a problem and recommend an action, things need to be routed, right? And as I you know action needs to be assigned. There needs to be some accountability that gets created there and then a measurement of of of a   of of a of a result.   Jason Hull (09:40) of of a of a   result. and then lastly like humans humans control still matters, right? Things that have a very high potential opportunity cost. you know, operators should be very careful on how they utilize AI. So, you know, things around fair housing, sensitive sensitive decisions like screenings, evictions, legal communication, you know, employee decisions and maybe even large payment loopholes and so   Mo Hussein (09:42) and then lastly like humans, humans control still matters, right? Things that have a very high potential opportunity cost. you know, operators should be very careful on how they utilize AI. So, you know, things around fair housing, sensitive sensitive decisions like screenings, evictions, legal communication, you know, employee decisions and maybe even large payment approvals. And so   Once we   have these kind of these table stake table stake items, if you will, kind of address, then you know we can move on to kind of you know the our framework of kind of measure, map, and automate. And so in each of these different components have different purposes, you know. The whole point of the measure step is is to quantify where pain exists and to validate kind of being buying versus buy like building. And so you want to ask things like where   Jason Hull (10:09) Once we have these kind of these table stakes stakeheads, if you will, kind of addressed, then you know, we can move on to kind of, you know, the our framework of kind of measure, map, and automate. And so and each of these different components have different purposes, you know. The whole point of the measure step is is to quantify where pain exists and to validate kind of being buying versus buy like building. And so you want to ask things   like where   Mo Hussein (10:36) where   time, where margin, where service quality or accountability is lost today, right? Examples can be things like, you know, days vacant, you know, delinquency rate, maintenance response times. These would be kind of like outputs like invoice coding time, reporting hours, renewal conversions, right?   Jason Hull (10:37) Where time, where margin, where service quality or accountability is lost today, right? Examples can be things like, you know, days vacant, you know, delinquency rate, maintenance response times. These would be kind of like outputs like invoice coding time, reporting hours, renewal conversions, right?   Yeah. Got it. Yeah, that that makes a lot of sense. So you've got to be you have to have good data.   Which the crux of th where their data is all probably housed is inside of their property management software.   Mo Hussein (11:06) Right.   Jason Hull (11:07) And so hopefully that software is kinda tracking some of this stuff. But, you know, everybody's had a CRM that the team didn't put enough notes in. And then it becomes kind of useless, right? So you're like, what happened with Fred on that call earlier, you know, or previously? I I think I think we talked about this. Can't remember. Why aren't you putting in notes? And so then the flaw becomes the human in the loop in a lot of instances. But then you're saying, you know, also humans matter. Like   Mo Hussein (11:14) Right.   Right.   Jason Hull (11:34) Related to fair housing. We've got to have the human in the loop making decisions. I don't think it would go fair very well to be standing in front of a judge and say, Well, the AI messed this up. It wasn't me.   Mo Hussein (11:43) Right. Right.   Right. Yeah, that's very that's very correct. the the the other thing is is that you know software is a tool, right? So they you know, for like that example that you just gave of like, hey, you know, I had a conversation with Freddie or an owner or what have you, and you know, the notes weren't captured. And so if there's if if if if there's there needs to be also a cultural   Jason Hull (11:46) Yeah, that's very that's very   Yeah, they you know, put like that example that you just gave of like, Hey, you know, I had a conversation   And you know, the notes weren't captured. And so if there's if if if if there's there needs to be also   Mo Hussein (12:06) shift within the organization to become more performance kind of driven, right? And using, you know, places of truth. You know, I, you know, we use Salesforce in our own internal kind of CRM and you know, there's this old ad like this old saying of just, you know, hey, if it didn't happen to Salesforce, it didn't happen at all. In other words, if your system of record hasn't been updated and things haven't been added to it   Jason Hull (12:06) cultural shift within the organization to become more performance kind of driven, right? And using, you know, places of truth. You know, I you know, we use Salesforce in our own internal kind of CRM and you know, there's this this old like this old thing of just, you know, hey, if it didn't happen in Salesforce, it didn't happen at all. Right.   Mo Hussein (12:29) to to ensure that it is correct and accurate and up to date, then   Jason Hull (12:29) to it to to ensure that it is correct and accurate and up   to date, then the organization sees it as, you know, as it didn't happen. And somebody, you know, using anecdotal feedback like, well I did this, but I just didn't update this. And so that's it's very important that, you know, whatever system you're using to kind of measure different KPIs and metrics, that that, you know, that behaviors within the organization are shifting towards that. And it's it's something it's a cultural shift that needs to also   Mo Hussein (12:32) the organization sees it as you know as it didn't happen. And somebody, you know, using anecdotal feedback of like, well I did this, but I just didn't update this, it means it didn't happen. And so that's it's very important that, you know, whatever system you're using to kind of measure different KPIs and metrics, that that, you know, that behaviors within the organization are shifting towards that. And it's it's some it's a cultural shift that needs to also cascade   also from from leadership down as well.   Jason Hull (12:57) Cascade also from leadership down.   Yeah, the advantage we have nowadays with all the AI stuff that's come out is now pretty much everything gets transcribed everywhere. So calls get transcribed, notes can be created automatically. You can also go back and ha check the transcription on a call or a zoom call or recording, figure out what happened. So that you know, not leaving notes in the CRM is a little bit less of a problem than it was in the past.   So we've so we've chatted a bit about measure. What is what's important about mapping or map? Yeah. So this is this goes back to my previous point about like you know AI value being it it is workflow value. Yeah so you know you've measured you've identified you know your measurements and KPIs. So whatever those KPIs may be. Next what you need to do is map what the actual   Mo Hussein (13:30) The mapping. Yeah. So this is this goes back to my previous point about like, you know, AI value being it is workflow value. And so, you know, you've measured, you've identified, you know, your measurements and KPIs, you know, days vacant, delinquency, whatever those KPIs may be. Next, what you need to do is map what the actual what   the actual workflows that are happening, not how leadership or staff thinks it's happening.   Jason Hull (13:53) what the actual workflows are happening, not how leadership or staff thinks it's   happening. There's a very key kind of a distinction is that, you know, a lot of operators and teams kind of assume, hey, you know, we have a set process, but it may not be happening the way that they are envisioning or the way that they're assuming that this is happening. Yeah. And and map that entire workflow end to end.   Mo Hussein (13:59) The very key kind of distinction is that, you know, a lot of operators and teams kind of assume, hey, you know, we have a set process, but it may not be happening the way that they are envisioning or the way that they're assuming that this is happening. And and map that entire workflow end to end.   identify what systems are involved, where handoffs occur, where approvals are required.   Jason Hull (14:21) identify what systems are involved, where handoffs occur, where approvals are required,   Mo Hussein (14:27) where judgment calls are are are are kind of made. And so, you know, every company has, you know, things like experienced managers and accountants and maintenance folks and and they usually know what good looks like versus what bad looks like. And so AI here is to help kind of convert that tribal knowledge ideally into a repeatable operating model. And so examples of how that mapping   Jason Hull (14:28) where judgment calls are kind of made. And so every company has you know things like experienced managers and accountants and maintenance folks, and and they usually know what good looks like versus what bad looks like. And so AI here helped kind of convert that tribal knowledge ideally into an overviewable operative model. So examples of   that mapping would be is you know, hey, what is the entire need to lease workflow?   Mo Hussein (14:50) would be is, you know, hey, what is the entire lead to lease workflow? You know,   Jason Hull (14:54) You know, what is the work order to completion, you know? what is our renewal offer to sign and executed actual renewal? And so and actually and again documenting that, a a lot of organizations have some notion of what that workflow kinda looks like. but   Mo Hussein (14:54) What is the work order to completion? You know? what is our renewal offer to signed and executed actual renewal? And so and actually, and again, documenting that. A a lot of organizations have some notion of what that workflow kind of looks like. but you know, they   haven't actually done they may not have documented, or if they did, it's not updated and they have an out of date SOP or a process diagram.   Jason Hull (15:12) you know, they haven't actually gotten any INOT documents in or if they did, it's not updated and they have an out of data so P or a process diagram.   Mo Hussein (15:22) And that's that's and that's that's that's a very important kind of key aspect of kind of this process.   Jason Hull (15:22) and that's that's and that's that's that's a very important kind of key aspect of kind of this process. Yeah, yeah. Well I a lot of times I end up talking with clients and I've noticed kind of this pattern or trend in the industry of I call it the process myth where everybody thinks if we just had better processes   all of our hopes and dreams would come true when it comes to the off side of the business and we would be more profitable. And especially see this in the two to four hundred door range in single family or small multi-residential property management. And so the challenge there is th that it's impossible to create enough processes, KPIs, and systems to make mediocre people be great. But they pe that doesn't stop business owners from trying. They they're like   Mo Hussein (15:59) Right.   Right.   Jason Hull (16:04) They they they wake up in the morning, they're like, I want to play an impossible game today. And they they still try. And I call it the process myth because if you have really great people, even if your processes are garbage, that I've seen these businesses still perform well. But the reverse is not true. You have mediocre people, you could have insane amounts of systems and processes and stuff, and the business still has a lot of headaches and problems.   Mo Hussein (16:16) Mm-hmm.   Jason Hull (16:29) And so I've kind of noticed this pattern. I call it the three levels of process. And level one is documentation. It's just like writing stuff out. But that's kind of like the owner's manual in the glove box of the car. Nobody looks at it, it doesn't get updated. You know, it's like it's it's it's gathering dust, and people don't actually, that's not actually how the processes are run. And over time, things gravitate towards ease or grace or what the flows best for the person doing the job.   Mo Hussein (16:39) Mm-hmm, mm-hmm.   Jason Hull (16:57) Not for what's best for the job sometimes. And so it gravitates a little bit towards chaos or being worse. Then there's this level two, which is checklists. This is where people are using things like Asana or Process Street or Lead Simple or they some sort of checklist space system where now they're verifying the works getting done in a certain way. But checklist has its own problems in that it's very linear and not every process is linear.   Mo Hussein (16:59) Right, right.   Read simple. Mm-hmm.   Mm-hmm.   Jason Hull (17:24) There's decisions   and splits and merges and sting things happening concurrently in property management. And so the challenge with checklist also it can tend to slow things down. It's not as efficient. So the next level and the problem I had with checklist, we used to use process street, is that it it if anytime a process got complicated, I had to build logic and you know, if-then sort of situations into it.   And it usually got to the point where I didn't even understand it. Like a year later, I'm looking at a process. I'm like, I had to retranslate this back into something that made sense to my brain. And I always, and the nerd had to be the one that did all the updates on it because nobody else could understand it. So then we eventually graduated to level three. So level three is visual workflow. This is for humans.   Mo Hussein (18:01) Right.   Mm-hmm.   Jason Hull (18:13) And so, and with with this, my tip to everybody listening, if you have a system, whether it's checklist or it's any of these three levels, you know, documentation, checklist, or visual workflow, that you your first two processes you make as an operator or as a business owner is how to create a process in this system is number one. And number two, how to QA.   Mo Hussein (18:26) Did   Jason Hull (18:37) A process that is made in the system to know it's actually a good one. If you just make those two, you don't have to do any of the other stuff. Everybody else can do it. You just make those two. That's my tip for all you business owners. And now with AI, you can start adding AI. Once you have things visually mapped out, it's you've got the map like you're talking about. Now you can figure out all right, where can AI take over some of this stuff? And where do we still need the human in the loop? Right. So yeah.   Mo Hussein (18:43) Mm.   And automation. Mm-hmm. Yep.   Yeah.   Right,   Jason Hull (19:05) So any tips for those listening to this that are already geeking out with AI, they're doing a little bit of this measuring and mapping and automating. What are some of the biggest challenges you've noticed where this kind of breaks down or people are making mistakes?   Mo Hussein (19:19) It's it's honestly it's the it's the you know, AI value. it's it's a lot of the small individual decisions that are made in a in a repetitive fashion and that that are made a lot that really are gonna unlock like true value for for any operator. And so like, you know, having very clean data, standardized, you know, systems of truth by what we mean by that is that, you know, hey, you know.   Jason Hull (19:20) It's it's honestly it's the it's the you know, AI value it's it's   like true value for for any op   clean data, standardized, you know, systems of truth. But what we mean by that is that, you know, hey,   you know, you know, whatever work order system that you're using, for example, has accurate, you know, work order data. People, you know, you're making a segment for actually closing out the work order when they complete it. Hey, the end of the week, I'm gonna now try to remember what I did earlier in the week.   Mo Hussein (19:47) you know, whatever work order systems that you're using, for example, has accurate, you know, work order data. People, you know, your maintenance technicians are actually closing out the work order when they complete it. Not just, hey, the end the week, I'm gonna now try to remember what I did earlier in the week.   Close it out. So the data is   the data can't be trusted, then AI is just going   Jason Hull (20:04) data the be trusted and AI   Mo Hussein (20:07) to cause additional kind of confusion. And so having accurate systems of record. And I gave that example of of of a work order when a technician kind of closes that, right? the process map, I think the you know, the three buckets are like three level that you kind of gave, I think is a great, great.   Jason Hull (20:20) Yeah, yeah. Yeah, that makes sense.   yeah.   level that you kinda gave I think it's a great,   great anecdote and framing of how processes should be kind of looked at. And and I think one thing that a lot of operators usually tend to overlook or assume is you know how things are being done versus how they actually are being done within the schemes, right? So an owner somebody at some point said, okay hey this is a process we're gonna take and then over time that just kind of got changed.   Mo Hussein (20:29) anecdote and framing of how processes should be kind of looked at. And and I think one thing that a lot of operators usually tend to overlook or assume is you know how things are being done versus how they actually are being done within the teams, right? It's an owner, somebody at some point said, okay, hey, this is the process we're gonna take. And then over time that just kind of got changed. And there   may be, you know, two different property managers   Jason Hull (20:55) And there may be, you know, two different property managers   Mo Hussein (20:58) operating in two different regions in the same company that are doing leasing renewal differently, right? That going back to that point that you mentioned about systematizing and having accountability loops and task base or like checklist items and ensuring that those things are actually done in that same quality and that same fashion is very, very key. And so getting data, like getting the right data, accurate data,   Jason Hull (20:58) operating in two different regions in the same company that are doing these things renewal differently. Right. That point that you mentioned about synthesizing and having accountability loops and task based or like checklist items and ensuring that those things are actually done in that same quality, in that same fashion is very, very key. And so getting data, getting the right data, accurate data   Mo Hussein (21:23) and then also like your process mapping and your   Jason Hull (21:24) And then also like your process mapping   and your processes kind of documented. I think I think the visual representation is a great way to have that. And those are the two key things that ninety percent of folks that are trying to leverage AI and automation and even the folks that are starting to try to jump into this space and try to automate and use AI for these things like usually we're like where where they're really struggling with. got it. Yeah, I think   Mo Hussein (21:26) processes kind of documented. I think I think the visual representation is a great way to have that. Those are the two key things that ninety percent of folks that are trying to leverage AI and automation and even the folks that are starting to try to jump into this space and trying to automate and use AI for these things like usually we're like we're where they're really struggling with.   Jason Hull (21:50) I was just on a webinar recently and they were talking about building AI agents and they were talking about if you want to make really effective AI agents, you need to give them a really good job description, just like a human. And what what's really funny is if you we coach clients on this a lot, but if we tell the clients to to go, we coach clients on   Creating job descriptions. We call our version of them R docs because each section starts with an R, like role, responsibility, et cetera, all the typical stuff. But then we have some additional sections that we found really paramount. So what we'll tell them to do is go ask your team members, give them this framework, and have them create their own R Doc. And then you take a look at this and see if that's what you would have created. Because it's never like what they think their job is. It's usually very different than what the business owner thinks their job is.   Mo Hussein (22:25) Mm-hmm.   Right.   Jason Hull (22:36) And maybe even different what the manager, the ops person thinks the job is, but then you can actually literally get on the same page with them. You can be like negotiate this and be like, this is what we think your priorities should be, and what your outcomes should be, and what we want you to be able to accomplish. And this is helpful for them to know what they're aiming for so that they can please you because your team members want to please you if they're good. But usually there's a big disconnect, like you're saying, between what   Mo Hussein (23:00) Mm-hmm. Mm-hmm.   Jason Hull (23:05) the the employee thinks their j role and job is versus what their manager thinks they should be doing versus what the business owner thinks everybody should be doing. And so nobody's on the same page. And then you're everybody's roles are a little messy. And then you're going, let's give them processes now to work on. And they're not even clear on what their job is or what their role is. Yeah. And so same thing if you were going to build an AI agent and you were like, I want you to try and be good at everything. And then suddenly it's like really   Mo Hussein (23:29) Right.   Jason Hull (23:34) Hallucinating a lot and it's messing everything up and yeah. And it's not a realistic creature, you know, just like some people give create job descriptions that are for like four different personality types. Right. And then they hire somebody that maybe can actually do all four things, and we call those really highly adaptable, weird creatures entrepreneurs. And then they wonder why that property manager left and stole all their clients.   Mo Hussein (23:34) Horrible.   Right.   Yeah.   Jason Hull (23:57) Instead of finding somebody that's like really good at being one thing. Right. Yeah. And that's how you should see Asia.   Mo Hussein (24:00) Right. That that that that role clarity is very, very, very important, right? And that's how you should see agents as well, is that   like, hey, it's like a trained employee. And so you should exp you should expect the same level of, you know, investment involvement, if you will, and trying to and try to help them be the best of like, you know, whether it's a leasing agent, a maintenance coordinator, or whatever that their role may be. And I I think another aspect is and I'm curious how like how   Jason Hull (24:12) you should expect the same level of you know investment involvement if you will and trying to and try to help them be the best of like you know whether it's a leasing agent a maintenance coordinator or whatever that their role may be and I I think another aspect is and I'm curious that   like how you know when you guys are having conversations with clients around role descriptions stuff it's the concept of ownership like hey what you know how to how to align ownership to and lining that up to hopefully the mental business   Mo Hussein (24:28) you know, when you guys having conversations with clients around role descriptions and stuff, it's the concept of ownership. Like, hey, what, you know, how to how to align ownership to and lining that up to hopefully an eventual business outcome or KPI   or something so that, you know, their performance drives also the business performance, right? How have you guys had this conversation or how do you talk about kind of that concept? I can kind of allude to it without kind of explicitly calling it out.   Jason Hull (24:42) Kate guy or something so that you know their performance derives also the business performance, right? Yeah. How do you talk about kind of that concept? You kind of allude to it without kind of explicitly calling   it out. Yeah, I think well, sometimes I'll just totally call a business owner out on things. But I think what I think will be interesting is people are building starting to build agents. I think that they should.   They should have an understanding of personality types. I think they should have an understanding maybe or a conversation with AI about what Myers Briggs type might be good for this agentic role. And because like somebody that's really good at like strategy and the strategist role, which would be like an INTJ in Myers Briggs, might be good at some operational stuff, but they would be really terrible at customer service.   Mo Hussein (25:19) Mm-hmm.   Jason Hull (25:33) Because a lot of INTJs don't even like humans, right? And so they're logical thinkers and they're really judging and they're practical and they're in you know introverted and they're really bad at understanding how the other person feels or even expressing that. And so you're you you don't want to create these try and create AI AI agents that are multiple split personality types, because I don't think they're gonna be as effective. And you can't also, just like you wouldn't want somebody building the process.   QE QA QA of the process. You don't want them both. You don't want AI to be checking itself. Right. Right. The the brain that had problems doing the messing things up, maybe, or didn't do it totally right. You don't want them checking their own work. Right. And so, yeah, so I think this is going to be interesting that people are going to be building agents and they usually think just logically here's the context it needs, here's the role, whatever. But I think also maybe give it the personality that it.   Mo Hussein (26:08) Right, right.   Right.   Jason Hull (26:29) What's the disc assessment for this person, this agent? What's the Myers Briggs type for this agent? And then if especially if they're communicating with humans or doing a task that you want them to be somewhat human like, they're going to be much better at doing this if you give it you create them in the right way. Just an idea.   the other thing to know as a business owner, you need to know who you are so that you can build your dream team around you. So your advisors, whether they're agentic or human, your advisors, your team members, it should be built ultimately around you thriving and being healthy in your own business so that you've got the tea the tools and the resources that fit you. But most business owners make the mistake.   Of trying to build the business around the business and then wonder why they're miserable and why they're kind of a slave to their own business. Right.   Mo Hussein (27:16) Right. Right. Right.   Jason Hull (27:20) So anyway, Mo, measure, map, automate, MMA. Doesn't involve fighting too much. You know, like mixed martial arts. It's a little bit on the, you know, less physical side of things. fun chatting about.   Mo Hussein (27:26) No.   Jason Hull (27:34) all the the AI stuff that's going. How can people anything else that you want to add to our conversation here about yeah this model? And then could you tell us a little bit about what you do and how maybe you help property managers with this stuff? Yeah. Yeah. so I guess just to put it succinct, kind of a a sandwich kind of takeaway. So yeah, operators need to wait for a perfect AI.   Mo Hussein (27:48) Yeah. Yeah. so I guess just to put it succinctly, kind of a a a sandwich kind of takeaway. So, yeah, operators don't need to wait for a perfect AI strategy.   Start by identifying, measuring where value exists, where things are leaking, then mapping workflows and then deciding what can be safely automated and measuring whether those actions improve performance. and so   Jason Hull (28:00) Identifying, measuring where value exists, where things are leaking, then mapping workflows, and then deciding what can be safe and automated, and measuring whether.   Mo Hussein (28:10) like you know, over time we'll see that you know the winners are not gonna be the companies that have the most amount of most amount of data, but they're the ones that can convert data into consistent operating actions across how they've operated every door. if you we help clients with you know putting together SOPs, also mapping their technology needs, where where they're where they're having operational leaks in the business can be   Jason Hull (28:10) So like you know over time we'll see that you know the winners are not gonna be the companies that have the most amount of most amount of data, but they're the ones that can convert data into consistent operating actions across how they've operated every door. if you we help clients with you know putting together SOPs, also mapping their technology needs, where where they're where they're having operational leaks and the business   can be optimized.   Mo Hussein (28:37) Optimized further using   Jason Hull (28:38) Further using technology and automation, we have a platform that we've built, Prop Strata, to actually connect and help with that automation type effort. and we're also we also do a lot of accounting and and CPA work. you can reach us at www.balanceasset solutions.com, and my emails mo at propstrata.com, or you can reach out to our team at info at balance asset.   Mo Hussein (28:39) technology and automation. We have a platform that we've built, Prop Strata, to actually connect and and help with that automation kind of efforts. then we're also we also do a lot of accounting and and CPA work. you can reach us at www.balanceasset solutions.com and and then my email is mo at at propstrata.com or you can reach out to our team at info at balanceasset solutions.com.   Jason Hull (29:03) Cool. So they could take a look at this at propstrata.com.   Mo Hussein (29:07) Correct. W dot propstrata.com.   Jason Hull (29:11) Okay, cool. Very cool. All right. yeah, check that out, everybody. It sounds interesting. All right. Well, Mo, I appreciate you coming out and hanging out with me here on the DoorGro show and sharing everything.   All right.   So if   If you have ever felt stuck or stagnant in your property management business and you want to take it to the next level, reach out to us at doorgrow.com. We are the world's best at creating high-growth property management companies in the single-family residential space or the small multi-space. And if for a free training or how to get unlimited leads for free, text the word leads to 512-648-4608. That's 512-648-4608.   Also, join our free community just for property management business owners at doorgrowclub.com. And if you want tips, tricks, and ideas to learn about our offers, subscribe to our newsletter by going to doorgrow.com slash subscribe. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review on whatever channel you saw or heard this on. We'd really appreciate it. And until next time, remember the slowest path to growth.   is to do it alone. So let's grow together. Bye everyone.

Cameron Tope comes back to our podcast as a Part 2 on property management. Cameron is the founder of Emerson Property Management, and also a real estate investor and entrepreneur who used rental properties to break free from the unpredictability of the oil and gas industry. After seeing firsthand how unstable the corporate world could be, he began building a rental portfolio that would eventually allow him to quit his W-2 job and create life on his own terms. When he couldn't find a property manager he trusted, he built his own company from the ground up. Today, he manages over 300 properties in Houston, owns more than 30 rentals himself, and successfully runs Emerson Property Management remotely—all while living in San Diego, California. On this episode with us, he digs deep on what you should be thinking about as it relates to managing your own rental properties. He shares how to scale and build so that you can manage your properties yourself, and shares important information so that you can properly process and strategize to build out your property management on your rentals.FOLLOW:https://www.emersonpropertymanagement.com/https://www.facebook.com/EmersonPMBDMhttps://www.youtube.com/@emersonpmhttps://www.instagram.com/cameron_tope/https://www.linkedin.com/in/cameron-tope-57008994/SUBSCRIBE IF YOU'RE LOOKING TO BUILD WEALTH THROUGH OPPORTUNITIES IN THE REAL ESTATE INDUSTRY ✅ http://relfreedom.tv   GET STARTED INVESTING TODAY AND ACCESS OUR DEAL LIST! 

Check the episode transcript hereABOUT BEN MURPHYBen has a proven track record of successfully closing approximately $600 million in multifamily transactions in Oregon and SW Washington since 2014. His outstanding market relationships and reputation are best in class and will significantly enhance our existing reach across all divisions that we work. Beyond his professional accomplishments, Ben is a dedicated supporter of environmental causes, actively contributing to organizations such as the Nature Conservancy and Greenpeace. Additionally, he serves as a member of the Multifamily Northwest Government Affairs Committee.  THIS TOPIC IN A NUTSHELL: ·         Ben Murphy's outlook on the Portland multifamily market.·         Why today's market favors disciplined buyers.·         Rent growth, NOI, and operating cost trends.·         Comparing today's cycle to the 2008 downturn.·         Why operational efficiency matters more than ever.·         Supply, demand, and Portland's path to recovery.·         Top-performing and struggling Portland submarkets.·         How rent regulations are reshaping investment strategies.·         Five-year outlook for rents, cap rates, and interest rates.·         Actionable advice for multifamily buyers, sellers, and operators.   KEY QUOTE: "Great operators create value in every market."  ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.     The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.    We would like to thank our Sponsors:  OffsitePros and MyMoneyWorksForMe  #RealEstateInvesting #MultifamilyInvesting #ApartmentInvesting #CommercialRealEstate #PassiveInvesting #PassiveIncome #CashFlowInvesting #RealEstateInvestor #MultifamilySyndication #InvestmentProperty #PortfolioGrowth #AssetManagement #PropertyManagement #NOI #CapRates #RentGrowth #MarketUpdate #CommercialBroker #RealEstateMarket #RealEstateEducation #DealAnalysis #ValueAddInvesting #BuyAndHold #CashFlow #AccreditedInvestor #InvestorEducation #FinancialFreedom #CREInvesting #PortlandRealEstate #WealthBuilding #RealEstatePodcast CONNECT WITH BEN MURPHY:LinkedIn: https://www.linkedin.com/in/ben-murphy-35968935Email: ben.murphy@cinw.com CONNECT WITH US   For more information about investing with AJ and Chris:  ·    Uptown Syndication | https://www.uptownsyndication.com/  ·    LinkedIn | https://www.linkedin.com/company/71673294/admin/   For information on Portland Property Management:  ·    Uptown Properties | http://www.uptownpm.com  ·    Youtube | @UptownProperties     Westside Investors Network  ·    Website | https://www.westsideinvestorsnetwork.com/  ·    Twitter | https://twitter.com/WIN_pdx  ·    Instagram | @westsideinvestorsnetwork  ·    LinkedIn | https://www.linkedin.com/groups/13949165/  ·    Facebook | @WestsideInvestorsNetwork  ·    Tiktok| @WestsideInvestorsNetwork  ·    Youtube | @WestsideInvestorsNetwork  

Most commercial real estate principals treat property management as the stable income that keeps the business running between deals, because "sales and leasing is where the real money is made". That belief is costing you more than you realise, so in episode 280 of Commercial Real Estate Leadership, Darren Krakowiak looks at why your rent roll deserves more attention.  An agency generating $1 million in GCI may be worth very little to a buyer, because the income depends on the people producing it. Conversely, a rent roll generating $1 million in recurring management income is worth around $3 million at a three-times multiple. In this episode, you'll discover:

In this Multifamily Minute episode, Axel pushes back on one of the most commonly repeated narratives in multifamily investing right now: that falling housing starts will automatically trigger rent growth and bail out investors who bought or underwrote aggressively. It's a thesis Axel hears constantly — across Sun Belt, Southwest, Texas, and increasingly even in lower-supply Northeast markets — and he thinks it dangerously oversimplifies what's actually driving rent dynamics in 2026.This episode is essential listening for any investor currently underwriting new deals with rent growth assumptions, or holding existing deals while waiting for supply to thin out and rents to rebound — and who needs a clear-eyed reality check on whether that thesis actually holds up.Join us as we dive into:Why "supply is falling so rents will rebound" is the most widely parroted — and most dangerously incomplete — thesis in multifamily investing right now.Why the Northeast was hit hardest on housing starts (down 25%+ year over year for the April '25 to April '26 comparison period) — and why the Midwest was the only region to see a bump.The monetary policy variable: the US grew its money supply by roughly 30% in two years post-COVID, and that injection — not structural demand changes — drove the majority of 2020–2022 rent growth.The population variable: for the first time in US history, the US recorded a net population decline in 2025 — driven by a hard pause on immigration, declining birth rates, and net deportations.The AI variable: a fourth factor nobody can yet quantify — AI-related disruptions to the job market — that could further dampen wage growth and renter demand.Why solving for supply while holding monetary policy, population, and economic variables constant is an incomplete and potentially misleading framework for underwriting rent growth.The practical implication: challenge the assumption before you underwrite moderate-to-aggressive rent growth, and model a scenario in which rents remain flat even as supply falls.Why this matters for existing deal holders in Sun Belt, Southwest, and Texas markets who are waiting for legacy supply to be absorbed before making hold/refi/sell decisions.Are you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

We've spent the last five to six years building our real estate portfolios from a single property to dozens of doors—and in this episode, we're pulling back the curtain on exactly what we own, how we own it, and why. We walk through our real-life portfolios: Amelia's mix of small multifamily (triplex, quadplex, fiveplex) and a future luxury short-term rental Grace's single-family homes, small multis, and new construction projects How many units we fully own vs. 50/50 partnerships with family and trusted operators We get honest about: Why unit count is overrated and how syndication ownership is often misrepresented The difference between owning vs. investing in real estate deals How we've used flips, BRRRR, mid-term and short-term rentals to create income and recycle capital Working with our moms as partners, navigating trust, money, and roles What “enough” looks like to us in terms of cash flow, lifestyle, and long-term freedom We also share our vision for Women Invest in Real Estate Summer Camp—a space to normalize big portfolios, big dreams, and female financial independence at any age. If you're a woman building—or dreaming of building—a real estate portfolio that supports your life (not the other way around), this episode is for you.     Resources: Book your spot at WIIRE Summer Camp before it fills up Get the deets on Steadily Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

Property managers are being challenged to think beyond rent collection, with the industry's future increasingly defined by strategic advice, technology, and stronger investor relationships. On The Property Management Excellence (PMX) Podcast, Phil Tarrant sits down with LJ Hooker's head of property management for Australia and New Zealand, Cathie Crampton, to discuss how the profession is evolving and where agencies can create more value for landlords. Crampton argues property managers should shift from being transactional operators to true asset managers. She said property managers should be helping investors maximise returns through rental performance, tax depreciation, property improvements, and long-term portfolio planning rather than focusing solely on rent. The conversation also examines the growing role of technology and AI, with automation taking over routine administration and freeing property managers to spend more time building relationships and delivering strategic advice. The pair then discuss the future value of rent rolls, explaining how operational efficiency, strong business culture, and high-quality data are becoming key drivers of growth as agencies look to expand through acquisition.

Voice is the next frontier of AI, and Lindsay Liu, co-founder and CEO of Super, will be the first to tell you it's also the hardest problem to solve. In this episode of Beyond Rent, Lindsay breaks down why voice AI is so much more complex than chat-based interfaces, and what it actually takes to build a system property managers can rely on.The conversation covers where AI is already delivering real results today, including structured data synthesis and multi-agent orchestration for call routing, and where voice specifically still runs into trouble: latency, turn detection, background noise, accents, and juggling multiple languages in real time. Lindsay also walks through the tradeoffs between speech-to-speech models and a deconstructed pipeline approach, and why quality assurance for voice looks nothing like testing a chatbot.They close with practical advice for property management teams evaluating voice AI: start with the job to be done, not the technology, and look for easy wins like after-hours coverage, missed calls, and collections outreach before tackling anything more complex.

What if the key to building lasting wealth is to pour wisdom? In this episode of the #DoorGrowShow, Jason Hull reflects on timeless lessons from the Book of Proverbs and explores how wisdom shapes every aspect of business, leadership, and personal growth. Inspired by the legacy of mentor Aaron Stokes, Jason shares why entrepreneurs who focus on learning, serving others, and making wise decisions ultimately build stronger businesses and more fulfilling lives. You'll Learn [00:00] Why Jason Started Reading Proverbs [05:02] Stop Chasing Riches, Start Pursuing Wisdom [10:12] Where Real Wisdom Comes From [17:08] Why Business Is Personal Development [23:05] Humility, Service, and Lasting Success [29:18] The Power of Learning From Others [36:04] Why Entrepreneurs Need the Right Room [42:56] Turning Wisdom Into Business Growth Quotables "If you're struggling to get riches and you're seeking riches, maybe you need to shift your attention instead to seeking wisdom." Jason Hull  "The marketplace only rewards you if you provide value." Jason Hull  "One of the greatest gifts to yourself is service." Jason Hull  "We attract who we are."  Jason Hull Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) All right, what's up, everybody?   I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential, third-party, single-family, small, multi-property management entrepreneurs. Enough adjectives? All right. So for over a decade and a half, we have brought innovative strategies and optimization to the property management industry.   At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now, let's get into the show. All right, so today's episode: I've been reading the book of Proverbs. Why?   Well, one of my mentors, Aaron Stokes, who I've talked about on the podcast before, who passed recently, he was a gatherer of wisdom. And so I thought, you know what? Aaron built a really amazing coaching business. He built a really amazing empire. It lives on after him. And I I I wanted to s I was thinking what what   Really made him great. Why did people want to listen to him? Why did people resonate with his message? Why did he have such a well of wisdom to be able to give to other people? And my thought was he was focused on gathering wisdom. And this is something that I've done throughout my life: is I love learning. I love studying books, I love absorbing information, I love putting frameworks together, gathering ideas.   taking all the best ideas and formulating new stuff. I love doing that. And my clients appreciate it greatly. So I've been focused, how can I really, at the core, where is the most timeless wisdom that's been gathered over decades, centuries, maybe even longer? And one of those books is the book of Proverbs. So I've started reading the book of Proverbs and that's been interesting for me.   So one of the themes that I'm noticing a lot in this is the theme of trying to get riches. And God must be using riches as a bait if this book talks this much about riches. because he wants to obviously get a message across, would be my guess. And there's a constant theme of talking about riches in this book, even though a lot of it's really talking about wisdom. And so   I've thought I've thought about this as a business owner. We want to gather wealth. We want to make money. We want and we can tell ourselves it's to do good things, right? We want to be able to take care of our family and do all these noble things. But sometimes it's like we just want a nicer car or we want a nice house or this sort of thing. And so there's always this motivation that's hardwired into man to seek wealth or to seek riches.   And we almost have to like destroy that in some way to not have it. well, money's evil, or I don't want money, or we come up with reasons to not be the person looking for money because we think, that's kind of bad, sick, and wrong to be looking for money. I really believe God wants good people to be rich. And that's really what the the book really seems to say over and over again is that for the righteous, they   They they get riches. For the generous, they get riches. For those that gather wis wisdom, they get riches. But what's interesting that I think is important, because if you want money and you want money and I don't care why you want it, if you want money and you think it's going to do something beneficial for your life, you're not going to get money, according to Proverbs, according to this timeless wisdom that's been around a long time, probably tested quite a bit, probably proven to work well.   it's it's helped a lot of people over time gather wealth. It says not to seek riches. It says not to seek it. If you seek riches, you're going to end up in a bad situation, is basically the message. But it says it talks about wisdom as a lady, as a woman. And this lady wisdom, this this woman that is wisdom, it says in her right hand.   Is long life, and in her left hand is honor and riches, riches and honor. And these are the things that Lady Wisdom brings to you if you keep wisdom by your side. And it talks about how wisdom, this feminine energy or this woman wisdom, was with God when He was creating the world, creating everything. Wisdom was by his side.   And so wisdom has existed before this world was even created, is kind of the idea. Wisdom is timeless, is the idea. Wisdom's always been there. It's foundational. It's what drives things to work and drives outcomes. Wisdom is what works in the practical real world reality. I was hanging out with my barber and I was sharing a little bit about, you know, how I've been reading and this idea of wisdom and   And every man out there, I recommend you find a barber like this. Find a the most intelligent barber you can. I just did a reel on Instagram talking about this. find the most intelligent, healthy barber that you can find because barbers.   Have people sit in their chair constantly, especially if they're a higher-end barber.   So if you're sitting there with a barber, the barber is constantly putting people into his seat and gathering ideas, gathering wisdom, gathering knowledge. And this is men opening up, revealing their trials, their problems because he's curious. He asks questions, he genuinely cares, he wants to know how they're doing. And   You know, he might have a millionaire in his chair, like I'm sitting there giving him wisdom and knowledge. And he might have somebody just, you know, from the street that wants a haircut sitting in in his in his suite. But the lessons that he's able to gather through talking to all these various men that are having real-world experience and real world problems and real issues with their marriage and relationships and their kids.   And business and life. He is able to just gather wisdom. And he has a passion, he even mentioned to me for being able to help others and to facilitate and help men. He's in a position to be able to do so because he's seen what's working and what's not working. He's heard, gotten so much anecdotal feedback from everybody of what works and what doesn't work. And this is practical, grounded real world reality. This is wisdom.   This is what we're the foundation where you find truth. This is not the intellectuals that sit in their lofty towers of intellectualism that have all of their BS ideas that theoretics and stuff they've read where they think everything could be or should be a certain way, but it's not actually connected to reality, what actually works in real life. And a lot of these intellectuals hate capitalism. A lot of these intellectuals hate.   They hate business. They hate capitalism. They don't like that the marketplace rewards what actually works. This is also why a lot of these intellectuals are probably not in super great shape. They're probably not really taking care of themselves in certain ways because they're probably physically lazy and they're focusing so much on this intellectualism that they are not focused on what works in the real world. Real world practical reality.   I notice people that I follow like that have been around for a long time, like Alex Hermozy, he has become kind of this gatherer of wisdom because he's been so focused on business. And you become wise if you do what works in business. You cannot lie, cheat, steal, be unethical, be shady, and have longevity in your business or have long life in your business.   It will be short-lived. Death creeps in very quickly into any situation where there isn't wisdom. And so if you find that you're struggling to get riches and you're seeking riches, maybe you need to shift your attention instead to seeking wisdom. And where do you find wisdom? You find it by being around others that are doing what you want to do.   Like our mastermind is full of people that are winning and succeeding. And I've been kind of the barber with lots and lots, hundreds, thousands really, of property managers sitting in my chair, having conversations to figure out what's actually working out there. I've had a lot of guinea pigs to try stuff out.   So even more than just a barber, I'm able to say, well, here's an idea. Go try this. And then when it works, I get that feedback. Now like Jason, that was awesome. That worked. I'm adding doors. This is going well. I've got a great new hire. Whatever you told me to do, this is awesome. And so I'm constantly getting feedback from some of the best, most innovative people I think on the planet, which are entrepreneurs. Entrepreneurs are willing to do things, they're willing to take risks, they're willing to take action, they're willing to seek freedom and fulfillment and contribution.   And support over just trying to play it safe and be safe all the time.   There are few things in life that will help you collapse time on gathering wisdom more than getting married.   having kids.   There's a lot of people that don't want to have kids nowadays.   children and marriage, two of the greatest personal development hacks you could undertake. The third, I would suggest, greatest personal development hack that you could do is to start a business. To start a business. Why?   Because if you start a business, you are now faced with the marketplace, the real world reality of everyone outside of yourself that you are trying to serve, that you are maybe trying to get money from, that you are trying to maybe extract value from. And the marketplace only rewards you if you provide value. Then there's an exchange of value. But if you're trying to take value without providing value, you're snake oil.   You know, and I've had thousands, I've made thousands of mistakes. Thousands of mistakes have built what DoorGrow is to this day. I've done so many different things wrong. I always had good intentions. I was always trying to do the right thing. But as business owners, we make mistakes. We have blind spots. We don't see certain things.   And so over the years, I've learned more and more what works. I've learned more and more what I need to do in order to shift people and to shift their identities and to get them to grow. And I want to share this idea with you today   gain and gather wisdom directly from those that you can trust as an authority to say, This is what I know works. And that could be from your barber. That could be from the handyman. That could be from the people that are doing real.   world stuff and they've built things that are working. And it certainly can be from the people that you follow on social media that you subscribe to their podcasts that you like follow on YouTube. It can certainly be the people that you curate that are actually gatherers of wisdom. And your soul knows this. Your soul knows deep down whether what they're offering is good or is true. This is the the   Gift of discernment that we all have wired within us. We all have this ability to recognize good versus evil. Some, it's more honed and developed than others. The more wisdom you have, the more you're able to see what is beneficial and is wisdom and have greater discernment and what is not. And so as you develop and grow in wisdom and gather wisdom, you also become more and more humble.   Because you also realize there's so much you don't know.   My goal is to benefit other people.   I get so much joy and fulfillment out of that. I love being able to do that. That's contribution. I have a certain degree of fulfillment and a certain degree of freedom already. That's fulfillment is the first of the four reasons, as I call it, my framework. Freedom is the second. And once you have fulfillment and freedom, usually then you want to benefit others. That's contribution. And my business gives me an amazing vehicle of contribution. It allows me to go.   Selfishly, like spend a lot of money on coaches and mentors and learning and growth, like six figures annually just on that. I'm incredibly blessed to be able to do that. Most people, that's more than what they make in a year. And I'm able to spend that to learn and absorb information and to grow. And then I have the blessing, the gift to be able to go and share what I learned with other people. I really believe that one of the greatest gifts to yourself is service.   It's being able to serve. Not everybody gets themselves into a position where they get to contribute and they get to serve other people. That's, I think, the ultimate goal because nothing feels better than that. That is better than riches. It is better than riches. Having a client, a client's spouse come up to you and say, Hey, you made my husband a better man. There's that's better than money. It just that feels amazing. Having somebody say, Hey, you changed my life.   That is better than money. And some of you may not get that yet. Maybe you're not there. But I know if you continue, if you continue to seek wisdom and you continue to try and extract money from the marketplace and figure out what works, you're eventually gonna figure out what works is to seek wisdom. You're eventually gonna figure out what works is to benefit humanity and benefit other people. You're gonna eventually figure out integrity and honesty.   And all of these good values that are talked about in scripture, these things are what actually build life, what build life and health in your business, what build money and the support for yourself and for your family. And that wisdom is what helps you be a better father, it helps you be a better partner, it helps you be a better friend, it helps you be a better business owner, it helps you be a better leader.   And so if you're struggling with money, then go gather wisdom. Humble yourself. Recognize that your your biggest breakthroughs are on the other side of that embarrassment of owning up or or raising your hand and saying, I'm struggling. I'm not doing so well right now in this area.   And sometimes even my clients, they don't reach out. They don't ask for help. I had a client that for some reason, even though he's paying me $2,000 a month, wasn't reaching out for five months at a BDM that wasn't working out. The salesperson was, it turns out later, was being dishonest and lying and whatever, but he was blaming himself as a business owner, saying, Maybe I'm not supporting him well enough. And they don't this BDM had only added one door in five months. I'm like, why did you wait that long? Like they should be adding doors immediately.   You can like I have team members, I told them I have team members that we put on accounts just making calls to get clients some leads and they just reached out and made calls and they got leads that day. Like that day. Like you can get leads every day just by picking up the phone. You can create leads. And so a BDM that only has one door in five months, there's something totally wrong.   But the I I what I want to say is   Get a get in the room with other people that care, other people that get get momentum by helping others. That's the type of people that we attract. Why? Because you attract who you are. That's who I am. And so I attract clients that are like that. And if you're attracting clients that you don't like, it's because of who you are and the business you created around who you are. And so you need to gather more wisdom. You need to shift your identity.   We attract who we are.   So, real quick, I want to share a quick word from our sponsor, and then I'll get into some other really cool ideas about wisdom. So this is from our sponsor Super. Really cool tool you can check out at hiresuper.comslash doorgrow. So ring ring, who's there?   Not property managers. Over half don't answer their phones during business hours. Hot leads calling you directly are going straight to missed calls. If you're spending time and money on growth, you need to actually capture it. This is true. That's where Super comes in. Super's AI receptionist sounds lifelike, answers 24/7, and is trained on property management. It even makes follow-up calls and two leads, follow-up calls, two leads.   You might have missed. Go to higher super.com/slash doorgrow and stop missing revenue to missed calls. All right. You don't want to be missing out on those sales, leads, or opportunities. So if you are wanting to gather more wisdom, one channel, shameless plug, is the DoorGrow Mastermind. It is the industry's best mastermind for property management that is focused.   Entirely on growing a business quickly. It's focused on growing the business and making it scalable operationally so you can continue to grow quickly without stopping focusing on growth to fix ops. And so we build the fastest growing businesses and we give you the tools, the engines to collapse time on growth so that you don't have to spend any money on digital marketing, SEO, pay-per-click, content marketing, social media marketing.   pay-per-lead services, any of this stuff in order to grow your business. We help you install growth engines that actually over time make your business grow faster and faster with less and less work. Once an it takes work to build an engine, but once an engine's built, you just put fuel in it and it keeps running and it keeps running. So if you are interested in maybe having a conversation with me or somebody on my team to see if we might be able to help.   You start really getting ahead, growing your business, using wisdom that's been gathered over 17 plus years that have been doing this. Aggressively focused on growing businesses. With a program that is month to month, no contract, because we're so confident in what we do, we are able to keep and retain clients without locking them into some sort of.   contract or agreement for a year like most vendors try to do in this industry because they know they can't get your results quickly or they you're not going to stick around in the long term. It's one or the other. Otherwise they would all do what I'm doing. It's month to month. And we keep clients for years because they get an ROI. And if I can help you just add 10 more units, maybe 20 more units if your margins are bad.   Our program's already paid for. If I can help you, if you have already 100 to 200 units, if I can help you add 10 more dollars of profitability per unit by optimizing your pricing structure or reducing your overhead or your operational costs or staffing costs, which is very easy to do, our program is basically paid for and free to you forever. And then we'll make you more and more money. You are probably spending.   Thousands of dollars a month on team members. Thousands and thousands of dollars a month on team members.   If you consider that hiring DoorGro coming into our mastermind is like getting several of the best property managers available to you, getting me and Sarah, my brilliant operational strategist wife, and myself, brilliant growth-minded entrepreneur, on your team, basically, as fractional helpers to your business.   We're basically the cheapest team member that you'll ever get that will make you the most money that you will ever get. And it's easy no brainer. And usually we can offset the cost of the program just by that first in-person session that you do with each new client, where we have you come out and we onboard clients in person. You come spend a day with Sarah and I in Austin. We can usually find you, find the money for the program so it's already paid for.   Just by helping you eliminate interruptions, eliminate some of the costs in the business, increase your pricing, increase your fee structure, maximize what you're doing there, and several other things that we do. this is this this is how we're able to help clients justify staying in our program, even though it's expensive. And if it's too expensive for you right now, we've created a program called the PM Launchpad that will help you.   To get your first 10 or 20 doors with two of our best growth engines. One's one of the hardest, but it always works. And then another one that's more of a long game that also works to help you get your first 10 or 20 units, and it's only $97 a month to get into the PM launch pad. So that can help you get your first 10 or 20 units.   By doing some hard work. If you want to collapse time and go a lot faster, make a lot more money a lot more quickly, then join our mastermind. But if you can't afford that, I want to be able to help you. We've created a program just for that. So we've also created a program for those that have money and you want to hire a salesperson, but you failed at this before. We will become your salesperson at DoorGroad. This is our program called the Door Machine. This is it, yes, it's expensive, but so is hiring a salesperson. It's basically the same thing.   Except we are your salesperson. And I actually hire, train, support, keep accountable a person in your local market. Maybe even we're considering adding because we're incentivized. The more doors we add, the more DoorGrow makes. It's like a partnership. we're also incentivized to perhaps also get sales setters to feed this BDM. whatever makes this business grow quickly. And so if we're having some success with growing your business in your market.   It's a win-win-win for all three parties, for the salesperson, for DoorGrow, and for you. And if we can make that work, we will throw all of our, all the gasoline at that fire that we can, Sarah and I, because we we all win together. So if any of this sounds interesting, reach out to us at DoorGrow. So let's go ahead and wrap this up. So if you've ever felt stuck or stagnant, you want to take your business to the next level, reach out to us at DoorGrow. We can help.   And for a free training on how to get unlimited leads for free, text the word leads to 512-648-4608. Also join our free Facebook community, just for property management business owners at doorgrowclub.com. And if you want tips, tricks, ideas to and to learn about our offers, subscribe to our newsletter by going to doorgrow.com/slash subscribe. And if you and I said our Facebook community. We actually were shifting away from Facebook. So now we have our own community.   You can download the app. DoorGrowHub is the app in the app, Apple Place, Apple App Store or the Google Play Store. check that out. And like I was saying, if you want tips, tricks, ideas, learn about our offers, subscribe to our newsletter, go to doorgrow.com slash subscribe. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. And I just launched, this is brand new. I just launched my own Substack.   I'm King Jason Hull, H U L L King Jason Hull on every platform that exists. So that's how you can find me on Substack. I just wrote my first article, kind of attacking the PM Trends report and survey in a nice way, helping to add some value to it. There's some great stuff in it. And so go check that out by going to kingjasonhull.substack.com, I believe. And then I'm also getting more and more involved on LinkedIn. And so   Make sure to connect with me on LinkedIn. You'll find me as as King Jason Hull on LinkedIn or just search for Jason Hull and look for my shiny happy face. And until next time, everybody, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.

In this episode, Daniela Pardo shares her journey in the build-to-rent real estate industry, emphasizing the importance of systems, team building, and personal growth. Discover actionable insights on scaling a property management business, marketing strategies, and leadership lessons from a young entrepreneur making big moves.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Check the episode transcript hereABOUT REED GOOSSENS  Reed Goossens is the Founder and CEO of RSN Property Group, a real estate investment firm that has acquired nearly $1 billion in multifamily assets across the United States. Originally from Australia, Reed moved to the U.S. in 2012 and built a career helping investors create wealth through commercial real estate. He is also a Co-Founder of Accounting First Group, a platform focused on acquiring and scaling CPA firms across the country. In addition, Reed hosts the long-running Investing in the U.S. podcast, where he interviews leading entrepreneurs, investors, and business operators on building wealth and creating financial freedom.   THIS TOPIC IN A NUTSHELL: Reed Goossens' Path From Australian Structural Engineer to Multifamily Syndicator Getting Back to Fundamentals: Positive Leverage & Agency Debt Why Now May Be the Best Buying Window of the Cycle Reading Local Construction Pipelines Before You Buy Red States vs. Blue States: The Case for High-Barrier-to-Entry Markets Blending Institutional and Retail Capital to Bridge Raises Why Raising Equity Is Taking Longer in Today's Market Distressed Deals vs. Distressed Operators: Knowing the Difference Is the Syndication Business Model Built on Volume Broken? The GP Preferred Return Debate and Aligning Incentives With Investors Underwriting Conservative Rent Growth After the 2022 Reset Why Basis Plays Beat Betting on Rent Growth Right Now Shifting From Short-Term Flips to Medium- and Long-Term Holds Market Deep Dive: Austin, Dallas, San Antonio, Phoenix, Fayetteville & Greenville Renter Preferences by Market: Washer/Dryers, AC & In-Unit Amenities Underwriting Volume as a Shortcut to Market Expertise Lightning Round: Biggest Mistakes, First Hustles & Lessons for a Younger Self    KEY QUOTE:                Positive leverage should be your starting point."   ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.   The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.     We would like to thank our Sponsors: OffsitePros and MyMoneyWorksForMe   #RealEstateInvesting #MultifamilyInvesting #PassiveInvesting #PassiveIncome #RealEstateInvestor #ApartmentInvesting #CommercialRealEstate #RealEstateSyndication #AccreditedInvestor #CashFlowInvesting #InvestmentStrategy #FinancialFreedom #WealthBuilding #AlternativeInvestments #PrivateEquityRealEstate #InvestorEducation #RealEstatePodcast #SponsorDueDiligence #DealAnalysis #InvestmentOpportunities #PortfolioDiversification #LongTermInvesting #MarketCycles #RealEstateEducation #CapitalRaising #InvestorMindset #GenerationalWealth #PrivatePlacements #MultifamilySyndication #SmartInvesting   CONNECT WITH REED GOOSSENS: LinkedIn: https://www.linkedin.com/reed-goossens Instagram: Www.instagram.com/reedgoossens     CONNECT WITH US   For more information about investing with AJ and Chris:  · Uptown Syndication | https://www.uptownsyndication.com/ · LinkedIn | https://www.linkedin.com/company/71673294/admin/  For information on Portland Property Management:  · Uptown Properties | http://www.uptownpm.com ·  Youtube | @UptownProperties  Westside Investors Network  · Website | https://www.westsideinvestorsnetwork.com/ · Twitter | https://twitter.com/WIN_pdx · Instagram | @westsideinvestorsnetwork · LinkedIn | https://www.linkedin.com/groups/13949165/ · Facebook | @WestsideInvestorsNetwork ·  Tiktok| @WestsideInvestorsNetwork ·  Youtube | @WestsideInvestorsNetwork 

What does it take to build a vacation rental company that can grow, evolve, and remain successful for nearly seven decades? In this episode, Alex & Annie sit down with Rick Elliott and Brandon Cox of Elliott Realty to explore the people, systems, leadership decisions, and business fundamentals behind the company's longevity. Elliott Realty has been part of the Myrtle Beach vacation rental industry since 1959. Over those 67 years, the company has navigated new technology, changing traveler behavior, higher homeowner expectations, and an increasingly complex distribution landscape. Rick and Brandon share why long-term success requires a willingness to evolve, strong systems, careful attention to detail, and people who can grow with the organization. They also discuss Elliott Realty's approach to homeowner relationships, property standards, direct bookings, OTA distribution, brand development, and local tourism advocacy. Episode Chapters:06:42 - How Elliott Realty Has Evolved Since 195907:15 - Why Strong People and Systems Matter More Than Technology Alone12:20 - Hiring Intentionally and Promoting Future Leaders From Within15:59 - Understanding Individual Homeowner Goals and Expectations19:05 - Maintaining Property Quality Across a Large Portfolio27:52 - Balancing Direct Bookings With OTA Distribution35:56 - The Importance of Local Advocacy and Community Involvement48:00 - Why Investing in Your Brand Creates Long-Term Value48:47 - How Founders Can Step Back and Empower Their Leadership Team For vacation rental leaders thinking about the future of their business, this episode offers practical lessons on building a company that can adapt, develop new leaders, and remain strong for generations. Connect with Rick:LinkedIn: https://www.linkedin.com/in/rick-elliott-192aba11/ Connect with Brandon:LinkedIn: https://www.linkedin.com/in/brandon-cox-87930a56/ Connect with Elliott Realty:Website: https://www.elliottbeachrentals.com/ Facebook: https://www.facebook.com/elliottrealty Instagram: https://www.instagram.com/elliottbeachrentals?igshid=YmMyMTA2M2Y%3D LinkedIn: https://www.linkedin.com/company/elliott-beach-rentals/about/ ✨ Exclusive Offer to Alex & Annie Listeners: List your professionally managed properties on VacationFinder.com with no listing fees or booking commissions.Join through the link below for a chance at featured launch placement and a $250 Amazon Gift Card. Drawing August 15, 2026.

In the first official Multifamily Minute episode of the newly rebranded Multifamily Hour, Axel introduces a macro economic concept that he believes every active real estate investor should be factoring into their deal-making right now: the K-shaped economy. Rather than leaving it as an abstract economic talking point, Axel translates it directly into a tactical framework for choosing deal types, building renovation scopes, and pricing rental units in today's market.This episode is essential listening for any investor currently executing or planning a value-add business plan who wants a clear, economically grounded framework for how to position their product, scope their renovations, and price their units in the current environment.Join us as we dive into:What a K-shaped economy is, real-world k-shaped examples across consumer sectors.Why businesses and investors "serving the middle" are getting squeezed — and why the same dynamic is hitting multifamily operators who are trying to push C-class product into B-class rent territory.The tactical implication for C-class deals: compete on price, do functional renovations only (life safety, curb appeal, cleanliness), and price below market to drive volume and minimize vacancy.A real example from Aligned's own portfolio: why the team moved away from $20K renovation scopes targeting $1,575–$1,600 rents and toward $15K functional scopes priced at $1,475 — with far more applications and faster lease-up as a result.The A-class play: why investors buying in truly A-class locations should go all-out on renovations — quartz countertops, tiled bathrooms, in-unit washer/dryer, smart locks, package lockers, built-in storage — because the A-class tenant is not price-sensitive and rewards a premium product with premium rent and strong renewal behavior.The short-term rental parallel: why Airbnbs that succeed are either ultra-premium (every amenity, right on the water, top-of-market pricing) or ultra-budget (high occupancy, low price) — and why the middle is where operators go to lose money.Where B-class investors fit: lean into what the B product can offer, pull C-class residents up with modest amenities and competitive pricing, and avoid over-improving a building that A-class residents won't want to live in regardless.Are you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

What does it really take to renovate a hotel while keeping guests happy, protecting reviews, and maximizing owner returns?In this episode, David Millili and Steve Carran sit down with Tom Kelley, CEO & President of Digney Holding Companies, to explore the business of hotel renovations, capital planning, and hospitality development. Drawing on decades of experience spanning architecture, Marriott, commercial real estate, and hotel construction, Tom shares practical insights into how owners can make smarter renovation decisions in today's rapidly evolving hospitality market.From navigating brand conversions and Property Improvement Plans (PIPs) to managing rising construction costs, tariffs, and supply chain volatility, Tom explains why successful hotel projects start with careful planning, financial discipline, and a relentless focus on the guest experience. He also discusses how owners can avoid costly over-investments, balance design with ROI, and execute renovations in occupied hotels with minimal disruption.Whether you're a hotel owner, operator, developer, investor, architect, or hospitality professional, this conversation offers valuable strategies for protecting asset value while creating exceptional guest experiences.In this episode, you'll learn: How to plan successful hotel renovations and brand conversions  Why due diligence should come before design decisions  The importance of aligning capital expenditures with long-term investment strategy  How hospitality design continues to evolve with changing guest expectations Watch the FULL EPISODE on YouTube: https://youtu.be/cxipY_2xW9ILinks:Tom on LinkedIn: https://www.linkedin.com/in/tom-kelley-84bba2aa/ Digney-York Associates: https://digneyyork.com/ For full show notes head to: https://themodernhotelier.com/episode/311Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

This week, we sit down with Vania Nettleford to unpack every real estate investor's worst nightmare: a devastating house fire and the discovery that her insurance policy didn't actually cover what she thought it did. We walk through how Vania bought her first house hack—a two‑family property with a finished attic in Belleville, New Jersey—and turned it into a profitable mix of long‑term rentals and MTR arbitrage, going from paying the mortgage to getting paid to live there. Then we shift into the moment everything changed: the grease fire, the frantic calls, the damage, the claim process, and the emotional and financial toll of carrying a $3,000/month mortgage with no rental income. Together, we break down: The difference between homeowner and landlord insurance Why correct occupancy and coverage type (ACV vs. replacement) matter How to advocate for yourself with your insurance agent What we, as female real estate investors, can do this week to protect our portfolios We also talk about mindset—why Vania didn't quit real estate, how she leveraged relationships to sell the damaged property, and how to stay in the game when things go horribly wrong.       Resources: Book your spot at WIIRE Summer Camp before it fills up Follow Vania on Instagram See what Vania is up to next Get the deets on Steadily Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

Which structure works best for a property management business: Departmental or Portfolio? This is a topic that can be pretty polarizing in the industry. Welcome back to The Property Management Show, where we deep dive into the world of property management, marketing, and entrepreneurship. Today, we're talking with two prominent property management business owners in Central Florida. Welcome to Maryann Hoffman and Andrew Dougill of Hoffman Realty and David and Stacy Wilson of Wilson Management Group. These experts are talking about the structures they've adopted and offering some advice to property management owners who have not yet decided on how they want to organize their businesses. td {vertical-align: top; border:1px solid #eee;} li {font-size:15px;} .clean-td {border-bottom:none;} Podcast Summary Each type of management structure has its pros and cons. For property management companies that are about to build out their own structure, they need to think about the things they like to do and don't like to do. Deciding what works best will require flexibility. Processes and systems are often more foundational than how a property management company is organized. Guest Bios: Hoffman Realty Andrew and MaryAnn Hoffman are the founders and principals of Hoffman Realty, bringing decades of leadership and experience to the Tampa Bay property management industry. MaryAnn, a licensed real estate broker, entered the industry in 1983 and established Hoffman Realty in 1988 with a clear vision: to deliver personalized, high-quality service to small residential investors. In 2000, Andrew, then Vice President of Engineering at TECO Energy, joined the firm to lead business operations, aligning his background as a long-time real estate investor and landlord with the company's mission. Together, they have built a 38+ year track record of supporting residential investors throughout the Tampa Bay area and currently oversee a portfolio of approximately 450 managed properties. Hoffman Realty's continued success is rooted in a disciplined operational approach and a strong commitment to client service, with MaryAnn remaining actively involved in day-to-day oversight to ensure every client receives personal attention, and no property owner is overlooked. Both Andrew and MaryAnn are deeply engaged in the professional community. Andrew is an active member of Suncoast Tampa Area Realtors (STAR), the Bay Area Apartment Association, and the Tampa Bay Chapter of NARPM. He has served as Property Management Chair for Greater Tampa REALTORS®, is a member of the STAR Government Affairs and Property Management Committees, a former Tampa Bay NARPM Board member, and currently serves as Tampa Bay NARPM Legislative Chair—advocating for landlord-tenant policy at both the state and national levels. Wilson Management Group Wilson Management Group was founded in Orlando in 1986 and has been family-owned and operated ever since. David Wilson obtained his Real Estate Salesperson's license in 1993 and began working for WMG as a property manager. In 2005, he obtained his Real Estate Broker's license and gradually transitioned into overseeing all day-to-day business operations. David, and his wife, Stacy, purchased the business from his parents in 2014, and they run it together with their fantastic team. They are active members of NARPM (National Association of Residential Property Managers). David has been a member since the Orlando/Central Florida chapter was formed in 1995. They are passionate about keeping Florida a landlord-friendly state, for the benefit of their current and future clients. They participate every year with NARPM in annual legislative summits both in Tallahassee, FL and Washington, DC, advocating for the rights of landlords here in Florida. What Do Successful Central Florida Property Management Companies Look Like? Let's take a look at who we're talking to today: Hoffman Realty is based in the Tampa Bay Area. They serve communities as far north as State Route 54 and as far south as Apollo Beach and Wimauma. They're a departmental structure and have about 450 companies under management. Wilson Management Group is in Orlando. They're a portfolio style management company and serve all of Orange and Seminole Counties, with part of Lake County, Volusia County, and Osceola County within their scope. They also manage about 450 doors. How Do These Structures Differ? At the NARPM Broker/Owner Conference this year, Matthew Tringali of BetterWho presented a framework called The Team Structure Checklist, which highlighted the fundamental differences between each business structure. Here's what Maryann reported from that event: Departmental Structure. Most people are in the office and available for phone calls, answering questions, and serving more specialized areas of expertise. There's one person managing inspections for all properties and another person managing the accounting or the leasing. One point of contact takes care of customer service. There are property management departments. Portfolio structures would have one professional with a portfolio of 75 to 125 properties and they handle everything. The entire experience of that property is under their purview, whether we're talking about maintenance or leasing or tenant management. The primary point of contact is the property manager overseeing the portfolio. Does the Company Structure Impact Quality of Service? When we talk about departmental vs. portfolio structures, is it merely an internal operational decision that owners don't notice, or are there differences in how service is delivered and perceived? It depends. When we talk about portfolio models, we're often talking about companies that cover a larger geographic area, and to expand the business portfolio is necessary. Departmental structures work better for smaller service areas. Both structures can provide excellent client experiences. This depends on policies and procedures and how effectively and consistently the company can apply those. It also depends on staff. A leasing agent having a bad day in a departmental structure will not affect an owner who calls to talk about accounting. But in a portfolio structure, the property manager may be having a bad day, and that can affect any owner who calls for help. The answer to high-quality service delivery in either structure? Having strong systems. Which Model is More Scalable for Property Management Companies? Property management companies may want to know if one type of company can support growth better than the other, but the answer comes down to company goals and vision. Portfolio property management companies are geographically based. Each property manager has a portfolio that they manage, and the properties assigned are based on maintaining boundaries geographically. There's always a bit of overlap, but it's not going to work to have property managers crossing counties while trying to provide great service. David and Stacy want their property managers to concentrate on their portfolios to the best of their ability. So from an expansion perspective, portfolio works for management companies that want to grow geographically. It's possible to add another property manager when new doors are added in different neighborhoods or cities. Departmental management companies grow best within a tight service area. Maryann and Andrew note that their employees go home at night without being on call for owners or tenants who might need them (Maryann hands out her cell phone for that purpose). The point is to have good property managers who communicate well with existing clients before growing. A new client joined Hoffman Realty because he had not heard from his previous property manager for three months. It turned out his assigned manager had left the company, but no one there had told him. In each business structure, growth is only possible with good systems, clear assignment of duties, and smart staff. What Are Some of the Weaknesses in Portfolio and Departmental Property Management Structures? What if a tenant doesn't pay rent? What if there are complaints that repairs are taking too much time? What if a key property manager leaves the company? Portfolio The main challenge for portfolio companies is the loss of that knowledge and expertise when a property anger leaves. And it's also important to be clear about who owns the client. In a portfolio system, you would not want a property manager to leave your company and take your clients with them. Property management is a relationship business. Internal controls are needed no matter what your structure. You will need: Management agreements Independent contractor agreements (this is how Wilson hires) Policies and procedures David and Stacy have done a great job of mitigating risk and establishing that clients belong to the company, not the property manager. Most of the professionals working for them have been with the company for over 15 years. Departmental For departmental companies, it can be a challenge to juggle all the repairs. It requires a lot of time management to negotiate every single lease renewal. Things come up and Maryann and Andrew must decide when the limits of their system have been reached and it's time to hire another person. Another weakness in departmental businesses is that sometimes owners and landlords can feel passed around from one person to another. They're talking to someone different about maintenance and accounting, for example. As the Business Development Manager, Maryann makes sure she is the point of contact for any struggles owners may encounter. There are lots of questions when they're being onboarded, but once the path is clear, things settle quickly. How Are Florida Property Management Companies Unique? The housing collapse in 2008. COVID eviction moratoriums. Massive hurricanes. Post-pandemic pricing surges. Major relocation of new residents into Florida. Major insurance crisis. Florida management companies have been through a lot. How does each business structure approach these elements that are unique to Florida property management? Andrew said that for Hoffman Realty, the 2008 crisis was one of the worst to manage. There had just been a huge boom and prices were high. Then, the market crashed and people who had no intention of being landlords found themselves renting out homes when they could not sell.That included a lot of private equity firms.Maryann remembers a meeting with a huge company that was planning to buy hundreds of properties in 2010. It was exciting at first; the idea that they would get so much business. But the geographic area covered seven counties. Hoffman Realty would have had to change their entire operation in order to accommodate that management contract. For Stacy and David, the COVID pandemic and hurricanes are particularly memorable.During the pandemic, people did not want to leave their homes but they needed to see properties. At that time, video walk-throughs were not common, but they quickly became necessary. They could not imagine doing without video tours, now. Property management companies in Florida have to adapt to manage these crises.In 2004, there were three different hurricanes that hit the Orlando region in a span of three weeks, including the very powerful Hurricane Charlie. That storm took out the power to the Wilson Management Group office for two and a half weeks. But they still had to operate. Trees were down everywhere and property managers could not use phones or email. This was long before the technology we have today. David was grateful that they had planned ahead and printed out what they needed and were able to physically check on their properties. Diving Deeper into Hurricanes: How Do Business Structures Respond? More recently, after Hurricanes Milton and Helene in 2024, Hoffman Realty had three pages of roof repairs that their properties needed. This is how the departmental process served them: One person was in charge of roofs. Another person was in charge of fence repairs. Another handled mold remediation. Separate people were assigned to insurance adjusters. Staff members were calling tenants to ask about any damage. It was a mess, Maryann said, but everything was departmentalized already. As a portfolio-based company, David and Stacy would have their property managers check in with tenants, first. In the first few days after a hurricane, roads were dangerous. There were no stop lights and trees were down across town. Before putting their property managers in any kind of situation where they had to go out and put eyes on a property, they'd ask their tenants for reports. Instead of conducting 30 inspections a month, their property managers were eventually conducting about 30 per day. What is the Relationship Between Team Structure and Company Size? Is there a size where one specific structure makes more sense than the other? It may not matter. Regardless of the business model a Management company has, there is some level of overlap into different sorts of business models no matter what. Some companies have a pod style, with senior and junior managers and they have coordinators in that pod. Andrew and Maryann have a departmental business which is similar. In the Wilson portfolio structure, property managers still have back-office support for accounting and leases. Overlap should be expected. Scaling any of those structures can be challenging. For portfolio companies, property managers are geographically aligned, so if there is a burst of new properties that come under management, how are they assigned when all of the existing property managers are at capacity? How Do Property Managers Know Which Structure is Right for Their Company? Maybe you're a smaller company at 50 to 100 doors, and you have to decide whether to form a portfolio or department company structure. What clues should you be looking for that might tell you which path is the best? Andrew says that if you're growing from a one-person show to a larger company, you'll realize you need help, and you should delegate the tasks you don't like to do. Maybe you like leasing and talking to landlords but you don't like coordinating maintenance. That maintenance supervisor should be your first hire. Stacy and David advise to be prepared for one thing: systems will break down as you grow. Whether you gravitate towards departmental or portfolio or something else, you'll have to pivot or adjust at some point. You might start off with one model and pivot to the other. Try to anticipate where the break might occur. If you can see it coming, you can prevent it. How Can AI and Technology be Used? Thanks to automation and AI, it's possible to do more with fewer people. With the help of technology, property management owners know that they can focus more on relationships. And remember that AI is able to do a lot of things, but it can't just be plugged into a property management business. Automating something that is broken will just allow mistakes to be made faster. We're saying it again: processes and procedures are essential. Deploying AI will not magically fix problems. Will Owners Care about Company Structure when Choosing a Property Management Partner? Hopefully, clients will ask deeper questions about how your business functions. How are applicants screened? How quickly does the staff handle maintenance? How and when will my residents get solutions to their problems? These are the things that help determine how efficient a property management business is. Company structure is rarely a part of the interview. Property managers trying to earn new business will want to clarify with the property owners and investors what the long-term financial goals are. That may play into how they decide what kind of company they hire. But that may not have to do with structure; it may have more to do with the perspective of the business and how they manage. What Are the Last Words from Hoffman Realty and Wilson Management Group? Here's what our guests want to leave you with: Loving what you do is a big part of success. Start off with strong systems and get those down before growing a property management company. Owning investment real estate is great. If you're starting off, keep moving forward. How can you connect with our fantastic guests today? Connect with Maryann and Andrew from Hoffman Realty at http://hoffmanrealty.com/ Connect with Stacy and David from Wilson Management Group at https://www.wilsonmanagementgroup.com/about Thanks for joining us on The Property Management Show. 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The agencies winning more landlords won't be the ones simply collecting rent – they'll be the ones proving their value beyond the basics.  On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Jason Back from Broker Essentials to discuss why property management is at a turning point and what agencies can learn from the transformation of mortgage broking. The pair explore why collecting rent and managing maintenance is no longer enough, with landlords increasingly looking for advice, communication, and greater value from their property managers. Back explains how mortgage brokers built trust by solving bigger client problems, and why property managers have a similar opportunity to become strategic partners in an investor's journey. The discussion also highlights why proactive communication, stronger relationships, and a clear value proposition will separate the agencies that grow from those that simply manage properties.

Managing a family property trust becomes increasingly complex when multiple beneficiaries inherit valuable real estate. In this episode, Loral Langemeier talks about navigating a 300-acre family property in Louisiana that may qualify for a 1031 exchange while preserving long-term family wealth.Rather than focusing only on the exchange itself, Loral explains why every family property trust needs clear decision-making authority, strong operating agreements, experienced 1031 specialists, and the proper LLC structure before making major financial decisions.The conversation also expands beyond tax planning into development opportunities as Loral discusses how large land holdings near major economic projects can create significant wealth through strategic planning, housing development, and long-term investment.If you're responsible for managing inherited family land or serving as the primary decision-maker for a family property trust, this episode offers practical guidance for protecting both your family relationships and your financial future.Loral's Takeaways:Discussion on Property and Trust Management (00:06)Sole Decision-Maker and Authority (00:55)1031 Exchange and Compliance (02:37)Development and Property Management (05:00)Final Steps and Next Actions (07:38)Meet Loral Langemeier:Loral Langemeier is a money expert, sought-after speaker, entrepreneurial thought leader, and best-selling author of five books.Her goal: to change the conversations people have about money worldwide and empower people to become millionaires.The CEO and Founder of Live Out Loud, Inc. – a multinational organization — Loral relentlessly and candidly shares her best advice without hesitation or apology. What sets her apart from other wealth experts is her innate ability to recognize and acknowledge the skills & talents of people, inspiring them to generate wealth.She has created, nurtured, and perfected a 3-5 year strategy to make millions for the “Average Jill and Joe.” To date, she and her team have served thousands of individuals worldwide and created hundreds of millionaires through wealth-building education keynotes, workshops, products, events, programs, and coaching services.Loral is truly dedicated to helping men and women, from all walks of life, to become millionaires AND be able to enjoy time with their families.She is living proof that anyone can have the life of their dreams through hard work, persistence, and getting things done in the face of opposition. As a single mother of two children, she is redefining the possibility for women to have it all and raise their children in an entrepreneurial and financially literate environment.Links and Resources:Ask Loral App: https://apple.co/3eIgGcXLoral on Facebook: https://www.facebook.com/askloral/Loral on YouTube: https://www.youtube.com/user/lorallive/videosLoral on LinkedIn: https://www.linkedin.com/in/lorallangemeier/Money Rules: https://integratedwealthsystems.com/money-rules/Millionaire Maker Store: https://millionairemakerstore.com/Real Money Talks Podcast: https://integratedwealthsystems.com/podcast/Integrated Wealth Systems: https://integratedwealthsystems.com/Affiliate Sign-Up: https://integratedwealthsystems.com/affiliatesThanks for listening!Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page.Do you have some feedback or questions about this episode? Leave a comment in the section below!Subscribe to the podcastIf you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on iTunes or Stitcher. You can also subscribe from the podcast app on your mobile device.Leave us an iTunes reviewRatings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on iTunes, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on iTunes.

Live from HITEC 2026, we sit down with the winners of the prestigious E20X startup competition to explore the technologies redefining the future of hospitality.First, Mergim Kacija, CEO of Stayfull AI and the E20X Grand Prize winner, shares how his experience as a hotel owner inspired him to build an AI-native property management platform designed specifically for independent hotels. Learn how specialized AI agents can automate guest communication, revenue management, marketing, and daily operations while dramatically reducing technology costs.Then, we welcome Josh Ellis, CEO of Abra and the E20X People's Choice winner. Josh explains how Abra's guest intelligence platform unifies fragmented guest data across multiple systems, helping hotels deliver highly personalized experiences that strengthen guest loyalty and increase profitability.In this episode, you'll discover:How AI is transforming hotel operations and guest serviceWhy independent hotels are embracing AI-powered technologyThe value of unified guest data for personalization and loyaltyWhat it takes to win the hospitality industry's premier startup competitionWhat's next for two of hospitality's fastest-growing technology companiesWatch the FULL EPISODE on YouTube: https://youtu.be/m_E8AmNFjZwLinks: Mergim on LinkedIn: https://www.linkedin.com/in/investormergim/Stayfull.ai: https://stayfull.ai/ Josh Ellis on LinkedIn: https://www.linkedin.com/in/josh-ellis1126/Abra Hospitality: https://abrahospitality.com/For full show notes head to: https://themodernhotelier.com/episode/310Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Two back to back conversations with first-time buyers - one looking for a single family holiday home in or around Tokyo - the other for an investment condo in Fukuoka. We break down costs, listings research, due diligence, purchase procedures and post-settlement management options.

Check the episode transcript hereABOUT GEORGE ROBERTS George Roberts is the author of “Passionate Living Through Passive Investing,” which focuses on opportunities in commercial real estate while at the same time highlighting both his diverse experience in private equity as well as the power of a passionate, intention-driven lifestyle. Before devoting himself to commercial real estate full-time, George worked as an award-winning data scientist and bioscientist with over 800 citations in the fields of genomics, microbiology, and physiology. After making his mark on three fields of bioscience, he turned his attention to the dashing world of entrepreneurship.  George is also the founder of Roberts Capital Enterprises, which sponsors value-add multifamily opportunities for qualified passive investors. In addition to owning over 550 units as an active multifamily investor, he is also an avid passive investor. His passive investments include over 600 multifamily units, carwashes, early-stage companies, as well as triple-net real estate.  When he is not attending to one of his business entities, he can be found sailing Lake Erie with his wife Mary and his two sons.     THIS TOPIC IN A NUTSHELL:  George Roberts' journey from accidental landlord to multifamily investor Why multifamily outperformed every other investment asset Using data science to make smarter real estate decisions The power of curiosity and continuous learning Transitioning from a W-2 career to full-time investing Active vs. passive investing in multifamily real estate Investing in Midwest and secondary growth markets Market migration trends and affordability insights Buying with a margin of safety during market cycles Using economic data to identify investment opportunities Private lending as a wealth-building strategy Building investment opportunities through networking Avoiding "deal heat" and herd mentality Diversification and capital preservation strategies Lessons from Passionate Living Through Passive Investing   KEY QUOTE:  “Stay curious. The more you learn, the better investor you'll become.”   ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.   The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.     We would like to thank our Sponsors: OffsitePros and MyMoneyWorksForMe   #MultifamilyInvesting #RealEstateInvesting #CommercialRealEstate #ApartmentInvesting #PassiveInvesting #PassiveIncome #RealEstateSyndication #RealEstateInvestor #CREInvesting #CashFlowInvesting #FinancialFreedom #WealthBuilding #LongTermInvesting #DataDrivenInvesting #InvestmentStrategy #MarketAnalysis #RealEstateEducation #PrivateLending #PortfolioDiversification #CapitalPreservation #SmartInvesting #RealEstatePodcast #InvestorMindset #BuildingWealth #AlternativeInvestments #AccreditedInvestors #DealAnalysis #MarketCycles #GenerationalWealth #InvestingKnowledgeForGrowth  CONNECT WITH GEORGE ROBERTS: LinkedIn: https://www.linkedin.com/in/georgerobertsiii Instagram: https://www.instagram.com/authorinvestorgeorgeroberts Facebook: https://www.facebook.com/george.roberts X: https://x.com/REDatascientist    CONNECT WITH US   For more information about investing with AJ and Chris:  · Uptown Syndication | https://www.uptownsyndication.com/ · LinkedIn | https://www.linkedin.com/company/71673294/admin/  For information on Portland Property Management:  · Uptown Properties | http://www.uptownpm.com ·  Youtube | @UptownProperties  Westside Investors Network  · Website | https://www.westsideinvestorsnetwork.com/ · Twitter | https://twitter.com/WIN_pdx · Instagram | @westsideinvestorsnetwork · LinkedIn | https://www.linkedin.com/groups/13949165/ · Facebook | @WestsideInvestorsNetwork ·  Tiktok| @WestsideInvestorsNetwork ·  Youtube | @WestsideInvestorsNetwork 

What Property Management System (PMS) should you use to create your custom direct booking site? In this first episode of the short and sweet summer series, I'm ranking a number of property management systems in terms of the best user experience and site customization.Time-stamps:My experience with property management systems (1:51)How we build custom direct booking sites (4:12)20% off your annual subscription of Lodgify (5:35)Adding code to your custom site (6:37)Not all property management systems are created equal (7:31)Mentioned in This Episode:Use code “bmpod20” 20% off your annual subscription of Lodgify: brandandmarket.co/lodgifyConnect with Ali: Website: brandandmarket.coInstagram: instagram.com/brandandmarket.coBook a discovery call with Ali: brandandmarket.17hats.com/p#/scheduling

After six years, 340 episodes, and over 500,000 downloads, Axel announces the rebrand of the Multifamily Wealth Podcast to its new name: The Multifamily Hour. In this short solo episode, he explains the reasoning behind the change, what listeners can expect going forward, and why this evolution reflects where his business — and his focus — actually is today.The rebrand isn't a pivot in content. It's an alignment of the show's identity with the business Axel is actually building.This episode is a must-listen for any long-time listener of the show who wants context on the change — and for any new listener who wants to understand what this podcast is, who it's for, and where it's going.Join us as we dive into:Why Axel decided to rebrand after six years, 340 episodes, and 500,000+ downloads — and why it wasn't an easy decision.The origin story of the Multifamily Wealth Podcast: launched in May 2020 during COVID as a side project when deal-making had ground to a halt.How Aligned Real Estate Partners continued to grow throughout — and why the core investment business is now the primary focus.Blue Door Living, Axel's New Hampshire property management company: now at 900 units under management, with ~70% third-party clients.Why The Multifamily Hour is a more accurate description of what the show actually is.What's not changing: same guests, same topics, same tactical content — all legacy episodes remain on the feed.Are you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

In this episode, we explore the innovative real estate software developed by Jerome Carter and his family. Discover how their tool ensures deposit security, enhances transparency, and builds trust in property management.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

What does it take to lead one of the world's fastest-growing global hotel groups while staying true to the heart of hospitality?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Gonzalo Aguilar, CEO of Europe & Americas at Minor Hotels, to discuss his remarkable journey from restaurant manager to global hospitality executive. Gonzalo shares how growing up across multiple continents, learning from his father—a lifelong hotelier—and leading hotels around the world shaped his leadership philosophy and passion for creating exceptional guest experiences.The conversation explores Minor Hotels' global expansion strategy, its shift toward an asset-light growth model, the launch of new hotel brands, and the company's vision for expanding across the United States and Canada. Gonzalo also shares valuable insights on balancing global brand standards with local market needs, building strong owner partnerships, and why the best hotel leaders are deeply connected to their communities.In this episode, you'll learn: Why Minor Hotels is embracing an asset-light growth strategy  The company's expansion plans for North America  How new hotel brands are helping meet evolving owner and traveler needs  The importance of adapting global hospitality strategies to local markets  Why community engagement remains the foundation of exceptional hotel leadershipWatch the FULL EPISODE on YouTube: https://youtu.be/7on3C3IsOOoLinks:Gonzalo on LinkedIn: https://www.linkedin.com/in/gonzalo-aguilar-/Minor Hotels: https://www.minorhotels.com/enFor full show notes head to: https://themodernhotelier.com/episode/309Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of the podcast, we get real about a question almost every female real estate investor faces at some point: “Is my market the problem… or am I just early?” We share the story of Jamie, a WIIRE community member who came to us ready to pivot to a new city. After talking through her situation, she didn't switch markets—she wrote an offer on an 8‑unit deal in the very city she was ready to abandon. We unpack exactly why. We walk through: Why quitting a market after 1–3 deals keeps you stuck in “Zillow beginner mode” The power of deep local knowledge—rents, ARVs, school districts, “weird” pockets, and neighborhood vibes you'll never see on Google Maps How long-term relationships with local lenders, realtors, and contractors can lower your costs, strengthen your offers, and get you access to off‑market deals Why consistency (even one deal every year or two) naturally moves you up the “totem pole” with agents, banks, and vendors How community and honest conversations with other women investors can stop you from burning it all down on a hard day If you've ever late‑night Zillow‑searched your way into believing “everyone else just has a better market,” this one's for you.       Resources: Book your spot at WIIRE Summer Camp before it fills up Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

In this episode, Tommy Kirkland from Weichert Realtors shares insights on balancing operational efficiency with sustainable growth in the property management industry, emphasizing trust, transparency, and staying ahead of market trends.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

What does it actually take to scale a property management business — and is doing it inside a franchise really faster than going it alone? In this episode of Beyond Rent, Steve Hart, CEO and co-founder of Property Management Inc. (PMI), joins the show to unpack what it looks like to build inside the property management franchise model, and why PMI has grown into the largest property management franchise network in the country. Steve and the host dig into the systems and support that let franchise owners skip the trial-and-error most independent operators face, why so many companies stall out somewhere between a few dozen and a few hundred doors, and how a proven playbook changes that growth trajectory. They also cover why mixed portfolios — residential, commercial, association, and short-term rental — are becoming the norm rather than the exception, and how skills transfer across those sectors more than people expect. The conversation closes with a candid look at industry fragmentation, what it really means to run a “premier” property management company, and the practical next steps for anyone considering the franchise route, whether they're just starting out or already running an established business. 

In this episode, Cameron Tope shares his journey from engineer to successful property manager, emphasizing operational excellence, strategic growth, and the importance of data-driven decision-making in real estate. Discover actionable insights on scaling a property management business, evaluating investment properties, and navigating industry challenges.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Click Here for the Show Notes Remote property management doesn't have to mean giving up control—or hiring a full-service property manager. As more investors expand into out-of-state markets, technology is making it easier than ever to successfully self-manage rental properties from anywhere. In this episode, we reveal the five essential rules for managing rentals remotely, share the biggest mistakes investors make, explain why having the right local team matters, and discuss how to build systems that protect your time, increase cash flow, and help you scale with confidence. Whether you're just getting started or looking to grow your portfolio across multiple markets, this episode is packed with practical insights you won't want to miss. Tune in and discover if remote property management is the right strategy for your investing journey. -------------------------------- Throwback Thursday Episode (The episode originally took place in the year 2022) This episode is part of our Throwback Series and may include references to older content such as web classes, events, promotions, or links that are no longer active or available. While the conversation and insights still hold value, please note that some information may be outdated. -------------------------------- If you missed our last episode, be sure to listen to TBT: Start with Strategy (with Dave Meyer) Download your FREE copy of:  The Ultimate Guide to Passive Real Estate Investing. See our available Turnkey Cash-Flow Rental Properties. Our team of Investment Counselors has much more inventory available than what you see on our website.  Contact us today for more deals.

What does the future of hospitality really look like?In this special Modern Hotelier Round Table, industry leaders come together for an honest conversation about leadership, technology, AI, hotel operations, employee engagement, and the future of guest experiences.Joining the discussion are Shannon McCallum, VP of Hotel Operations at Resorts World Las Vegas; Dmitry (Dima) Kroshka, CEO of Phunware; Henrik Shimony, CEO & Co-Founder of Reeco; and Anthony Melchiorri, Co-Founder of the Hospitality Creator Summit and renowned hotel expert.Together, they share career-defining lessons, leadership philosophies, and practical insights on topics including AI adoption, digital transformation, hotel technology, procurement, employee retention, guest personalization, and why hospitality remains one of the world's most dynamic industries.In this episode, you'll learn:The leadership advice that shaped successful hospitality careersHow AI is transforming hotel operations without replacing peopleThe biggest technology opportunities hotels should embraceThe future of hotel operations, procurement, and digital guest experiencesWhy hospitality offers one of the most diverse and rewarding career pathsWatch the FULL EPISODE on YouTube: https://youtu.be/eU1Z9fDjh2ALinks:Anthony on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/ Shannon on LinkedIn: https://www.linkedin.com/in/shannon-mccallum-09ba7a8/ Dmitry on LinkedIn: https://www.linkedin.com/in/dkroshka/ Henrik on LinkedIn: https://www.linkedin.com/in/henrik-shimony/For full show notes head to: https://themodernhotelier.com/episode/308Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Katie Neason shares how childhood financial hardship, redevelopment wisdom, and disciplined investing helped her build wealth, revive Main Street, and inspire others to start before they feel ready.See article: https://www.unitedstatesrealestateinvestor.com/build-wealth-revive-main-street-and-start-before-you-feel-ready-with-katie-neason/(00:00) - Introduction to The REI Agent Podcast and Katie Neason(05:00) - Childhood Bankruptcy, Financial Fear, and Discovering Wealth Education(10:00) - Rich Dad Poor Dad, Financial Awareness, and Rebuilding After Loss(15:00) - Redevelopment Explained: Small Projects, Existing Infrastructure, and Reducing Risk(20:00) - BRRR, Townhomes, Mixed-Use Projects, and Building Generational Assets(25:00) - Katie's First Development Deal and Proving Downtown Demand(30:00) - Property Management, Knowing Yourself, and Separating Income From Wealth(35:00) - Tax Strategy, Cost Segregation, and Planning for Depreciation(40:00) - Comprehensive Plans, City Support, and Aligning With Local Growth(45:00) - Invest Where You're Invested, Start Small, and House-Hacking Lessons(50:00) - Depression Prepper Books, Katie's Instagram, and Final REI Agent OutroContact Katie Neasonhttps://www.katieneason.com/https://www.facebook.com/RenovationWranglers/https://www.instagram.com/katiedevelops/https://www.linkedin.com/in/katie-neason-89b4a7a/Katie Neason's story is a powerful reminder that wealth is not built by waiting for perfect timing. It is built by learning the market, starting small, protecting the downside, and investing where the mission matters. Her journey from childhood financial uncertainty to Main Street redevelopment shows what can happen when fear becomes wisdom and wisdom becomes action. For more conversations that help you build wealth, freedom, and a life with purpose, visit https://reiagent.comIs success destroying your peace? Most pros grind until they break. Download The Investor's Life Balance Sheet: A Holistic Wealth Audit to see if you are building a legacy or heading for burnout. Presented by The REI Agent Podcast & United States Real Estate Investor® https://sendfox.com/lp/m4jrl

Check the episode transcript hereABOUT MARK KHURIMark Khuri is the CEO and Co-Founder of SMK Capital Management, a family-owned private equity real estate firm with over two decades of experience acquiring, managing, and investing in institutional-quality, recession-resistant assets. A real estate investor for more than 20 years, Mark has analyzed thousands of opportunities and successfully bought, renovated, sold, and invested in over 120 properties valued at more than $1.5 billion, forming and managing over 70 real estate partnerships. Through strategic partnerships and private syndications, SMK pools investor capital into professionally managed, passive real estate portfolios designed to deliver consistent cash flow, long-term growth, and attractive risk-adjusted returns—opportunities typically difficult for individual investors to source and underwrite independently.  THIS TOPIC IN A NUTSHELL: ·         Mark Khuri's Journey from Corporate Finance to Real Estate Investing·         Building SMK Capital Through Syndications & Fund of Funds·         Lessons Learned from Investing as Both a GP and LP·         Understanding the Fund of Funds Investment Model·         How Fund Managers Create Value for Passive Investors·         Diversification Across Asset Classes & Real Estate Sectors·         Negotiating Better Terms Through Institutional Partnerships·         The Sponsor Due Diligence Framework: What Really Matters·         Evaluating Track Record, Teams & Transparency·         Why 99% of Investment Opportunities Get Rejected·         Finding Opportunity in Today's Commercial Real Estate Market·         Conservative Underwriting & Risk-First Investing·         Cash Flow, Positive Leverage & Realistic Return Expectations·         Red Flags Every Passive Investor Should Watch For·         Managing Risk Through Debt Structure & Capital Stack Analysis·         Why Mark Avoids Most Ground-Up Development Projects·         Market Selection Strategies Across Different Asset Classes·         Building Wealth Through Long-Term Investing & Patience·         Networking, Mentorship & Growing Investor Relationships·         Real Estate Lessons from Early Investing Mistakes & Challenges·         Problem-Solving Through Market Cycles and Economic Uncertainty  KEY QUOTE: "A sponsor having a bad deal isn't always a red flag. What matters is how they handled it."  ABOUT THE WESTSIDE INVESTORS NETWORK   The Westside Investors Network is your community for investing knowledge for growth. For real estate professionals by real estate professionals. This show is focused on the next step in your career... investing, for those starting with nothing to multifamily syndication.     The Westside Investors Network strives to bring knowledge and education to real estate professionals that is seeking to gain more freedom in their life. The host AJ and Chris Shepard, are committed to sharing the wealth of knowledge that they have gained throughout the years to allow others the opportunity to learn and grow in their investing. They own Uptown Properties, a successful Property Management, and Brokerage Company. If you are interested in Property Management in the Portland Metro or Bend Metro Areas, please visit www.uptownpm.com. If you are interested in investing in multifamily syndication, please visit www.uptownsyndication.com.     We would like to thank our Sponsors:  OffsitePros and MyMoneyWorksForMe  #FundofFundsStrategy #GeneralPartner #Syndicator #TrackRecord #MarketSelection #LongTermInvesting #MarketCycles #Development #PositiveLeverage #InvestingStrategies #Syndications #RealEstateInvesting #RealEstateInvestor #PassiveInvesting #WealthBuilding #CashFlowInvesting #FinancialFreedom #MultifamilyInvesting #InvestorEducation #RealEstateWealth#PassiveIncome #CommercialRealEstate #InvestmentStrategy #PortfolioDiversification #LongTermWealth #InvestorMindset #WealthStrategy CONNECT WITH MARK KHURI:LinkedIn: https://www.linkedin.com/in/mark-khuri/ Email: info@smkcap.com   CONNECT WITH US   For more information about investing with AJ and Chris:  ·    Uptown Syndication | https://www.uptownsyndication.com/  ·    LinkedIn | https://www.linkedin.com/company/71673294/admin/   For information on Portland Property Management:  ·    Uptown Properties | http://www.uptownpm.com  ·    Youtube | @UptownProperties     Westside Investors Network  ·    Website | https://www.westsideinvestorsnetwork.com/  ·    Twitter | https://twitter.com/WIN_pdx  ·    Instagram | @westsideinvestorsnetwork  ·    LinkedIn | https://www.linkedin.com/groups/13949165/  ·    Facebook | @WestsideInvestorsNetwork  ·    Tiktok| @WestsideInvestorsNetwork  ·    Youtube | @WestsideInvestorsNetwork  

In this episode of The Modern Hotelier, David Millili and Steve Carran sit down with David Collyer, Global SVP of Aspire PreFlight Hospitality, to explore how hospitality principles are transforming the airport lounge experience.David shares his fascinating career journey—from studying design in London and working with global brands like IHG, British Airways, and Accor, to leading guest experience innovation across luxury retail and aviation. He reveals how Aspire is applying hotel-style service standards, technology, design thinking, and guest insights to elevate airport lounges around the world. In this episode, you'll discover: How Aspire is reshaping airport lounges through hospitality-first thinkingThe role of AI, occupancy management, and dynamic pricing in lounge operationsWhy guest expectations have dramatically changed post-pandemicThe importance of guest feedback and data-driven innovationDavid also shares his vision for the future of airport hospitality, including luxury airport experiences, in-terminal hotels, sustainability initiatives, and how lounges can become a seamless extension of the travel journey.Watch the FULL EPISODE on YouTube: https://youtu.be/45AdsDBRe-ALinks:David Collyer on LinkedIn: https://www.linkedin.com/in/david-collyer-a1341641/Aspire Pre-Flight Hospitality: https://www.theaspireway.com/For full show notes head to: https://themodernhotelier.com/episode/307Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

We're sharing seven real-life wins and lessons from women inside the WIIRE community—and how you can apply them to your own investing journey. In this episode, we talk about the power of getting in the right room with women who are actively doing deals. We break down how community, masterminds, and accountability can normalize big goals, shift your money mindset, and help you step fully into your identity as an investor and business owner. You'll hear: How Amelia structured an 11‑unit acquisition, including why deposits and prorated rent at closing matter so much Nancy's simple Facebook Marketplace deal that turned into a $70K flip win Danielle's triplex and why systems before scale sets you up to grow Sophia's out-of-state flip in Jacksonville, funded by a line of credit and supported by another WIIRE member on the ground Amber's story of winning a bidding war without the highest offer by building rapport with the seller Lily's fully booked 13‑bedroom retreat property and her strategy for future bookings and repeat guests How Shayna used AI to push occupancy from 65% to nearly 90% on her MTR/STR hybrid If you're a woman who's tired of thinking about real estate investing and ready to take action, this episode will show you what's possible when you surround yourself with the right women, systems, and strategies.     Resources: Book your spot at WIIRE Summer Camp before it fills up Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

How can hotels use AI and location intelligence to attract new guests instead of spending marketing dollars on travelers who were already planning to book?In this special HITEC edition of The Modern Hotelier, David Millili sits down with Evan Saunders, who shares how Azira is helping hotels rethink marketing through AI-powered location intelligence and attribution. Rather than focusing on vanity metrics like inflated return on ad spend, Evan explains how hotels can identify untapped travelers, win guests away from competitors, and measure the true impact of their campaigns.The conversation also explores the evolving role of OTAs, the importance of guest journey marketing, World Cup travel strategies, and why hotels should prioritize experience-driven campaigns over generic discounts and promotions.In this episode, you'll learn: How AI and location intelligence help hotels attract new guests  Why traditional hotel marketing metrics can be misleading  The power of foot traffic attribution and booking-channel-agnostic measurement  Why experience-focused advertising outperforms discount-driven campaigns Watch the FULL EPISODE on YouTube: https://youtu.be/79-_nfYS2XgLinks:Evan on LinkedIn: https://www.linkedin.com/in/evansaunders/ Azira: https://azira.com/For full show notes head to: https://themodernhotelier.com/episode/306Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

A fire that wiped out 12 units led David Kamara to make an unusual decision. Instead of replacing his property manager, he made them a true partner. In this conversation, David shares how that decision transformed the way his company operates. Today, Cape Sierra Capital owns nearly 1,200 apartments throughout Michigan and focuses on multifamily properties that sit between the small mom and pop space and the large institutional market. David explains how aligning incentives with his management team has improved deal selection, operations, and investor results. He also talks about patient capital, measured growth, and why he prefers long term ownership when properties are performing well.

In this episode of Banker with a Beer, Mike is joined by Brady Cronk, Realtor and property manager for Riverbend Rentals and Property Management. Topics discussed include: When to contact your landlord The benefits to hiring a management company What should you do if a car slams through your living room The importance of communication between tenants and landlords How to ensure you get the security deposit back Beverage Enjoyed: Kona Big Wave    Thank you for listening to this episode! Help support the show by leaving Banker with a Beer a 5-star rating or review on Apple or Spotify.  Banker with a Beer is brought to you by Northwestern Bank. A community bank headquartered in Chippewa Falls, Wisconsin. Follow us on Facebook or learn more on our website northwesternbank.com. We're a community bank with all the services of a big bank in a personalized friendly size. Member FDIC.

A chicken and a duck in the backyard were not exactly what Derek Morton expected to find. In this episode, Derek shares stories from the front lines of property management and explains how technology is changing the business. As the owner of Net Gain Property Management, he oversees 650 units across Utah and uses systems that help owners reduce vacancies and improve communication. Derek explains why he prefers working with experienced investors, why he is stepping away from student housing, and how AI is already helping troubleshoot maintenance requests and automate processes.

In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with Kevin Bidner, Founder and CEO of HCN (Hotel Communication Network), to discuss how in-room tablets are reshaping the guest experience and driving new revenue opportunities for hotels.Kevin shares HCN's journey from startup to industry leader, explaining why guest room tablets are becoming an essential communication platform for hotels. The conversation explores how interactive tablets improve guest engagement, increase room service revenue, reduce operational costs, and create personalized experiences through AI-powered concierge services. Kevin also reveals HCN's innovative revenue-sharing model that allows hotels to deploy tablets at no upfront cost while earning recurring income through network promotions.Key Topics: HCN's growth and acquisition of Crave  Why in-room tablets outperform hotel apps  Increasing ancillary revenue and operational savings  HCN's free-to-hotel revenue-sharing model  The future of hospitality technology showcased at HITEC Watch the FULL EPISODE on YouTube: https://youtu.be/9xA-wYZ5DGkLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/The Hotel Communication Network Inc.: https://hcn-inc.com/For full show notes head to: https://themodernhotelier.com/episode/304Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How can hotels eliminate spreadsheets, improve financial transparency, and strengthen relationships with owners?In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with Brian McGeown, General Manager of Owner Relations, to discuss how technology is transforming owner accounting and financial reporting in hospitality.Brian shares the biggest challenges hotels face with traditional owner accounting workflows, why real-time financial transparency is becoming essential, and how automation helps management companies save time while improving accuracy. The conversation also explores seamless PMS integrations, branded owner portals, portfolio scalability, and the future of owner reporting as hotel organizations continue to grow.In this episode, you'll learn: Why spreadsheets create risk in owner accounting  The importance of real-time financial transparency  How automation reduces manual work and owner support requests  Scaling owner accounting across multi-property portfolios  Trends shaping the future of hospitality financial reporting Watch the FULL EPISODE on YouTube: https://youtu.be/FSDifQU_IqILinks:Brian on LinkedIn: https://www.linkedin.com/in/brian-mcgeown-a0390213/Owner Relations Technology: https://www.ownerrelations.com/For full show notes head to: https://themodernhotelier.com/episode/305Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Benjamin Inman shares insights on navigating the multifamily real estate market, building resilient teams, and leveraging innovative tools like Cignal Systems to optimize investment strategies amid market cycles. In this episode, we explore innovative real estate tools, economic signals, and strategies to navigate market cycles. Our guest shares insights on software development, market analysis, and industry success, offering valuable guidance for investors and operators.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this special HITEC edition of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Jake Lewis, President of Jonas Hospitality Property Systems, to explore how technology is reshaping the hospitality industry. With over 25 years of experience, Jake shares insights on the shift from disconnected software systems to unified hospitality platforms, why seamless guest experiences are becoming the new standard, and how clean, connected data is laying the foundation for AI-driven innovation.The conversation dives into the future of hotel technology, the importance of aligning tech with operational strategy, and why the most successful hoteliers focus on solving real guest problems, not simply adopting the latest tools. Jake also discusses Jonas Hospitality's vision for creating integrated ecosystems that empower both hotel staff and guests through smarter, more personalized experiences.In this episode, you'll learn: Why hospitality is moving from standalone systems to connected platforms  How guest expectations are evolving in the age of Amazon-like convenience  The role of clean, unified data in unlocking AI's full potential  Why technology should enhance—not replace—the human side of hospitality Watch the FULL EPISODE on YouTube:  https://youtu.be/H1Vn4jwLMJILinks:Jake on LinkedIn: https://www.linkedin.com/in/jake-lewis-98985110/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/302Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In another in-person episode, Axel sits down with Will Peck — multifamily broker at Horvath & Tremblay and one of the most active apartment building brokers in New Hampshire — for a wide-ranging conversation on the current state of the New Hampshire multifamily market, what it actually takes to build a successful brokerage career from scratch, and what separates the buyers and sellers that brokers love working with from the ones that make deals fall apart.Will has been focused exclusively on New Hampshire multifamily since graduating college in 2018, building his book of business from cold calls and grand list research to becoming one of the go-to brokers in the state. This episode is essential listening for any investor buying or selling in New Hampshire — or any investor who wants to understand how to build a productive, long-term relationship with a commercial real estate broker.Join us as we dive into:The distinction between being a transactional broker and being a true advisor — and why Will regularly tells clients not to sellWhy New Hampshire continues to attract capital migrating from Massachusetts — and why Will sees demand growing even further over the next 12 monthsWhat makes a great seller: transparency from day one, accurate financials, and open communication throughout the transaction — because in today's market with only 2–3 strong buyers at the table, you can't afford to waste a bulletCreative deal solutions: the escrow agreement Will structured for a student housing deal with unleased units — how leaving money in escrow gave the buyer and lender comfort to close without delayWhat makes a great buyer: do what you say you're going to do, give specific and timely feedback, and share your underwriting assumptions so the broker can actually serve youWhy telling a broker "I'm looking for 8 caps" means almost nothing — and what you should be saying insteadThe two-way intel relationship: how sharing renovation costs and achieved rents with your broker builds the kind of market knowledge that eventually comes back to help you price, lease, and sell your own dealsConnect with Will Peck:Reach out to him on LinkedinCell: 207-712-6402Office: 603-218-1857Email: wpeck@htapartments.comAre you looking to invest in real estate, but don't want to deal with the hassle of finding great deals, signing on debt, and managing tenants? Aligned Real Estate Partners provides investment opportunities to passive investors looking for the returns, stability, and tax benefits multifamily real estate offers, but without the work - join our investor club to be notified of future investment opportunities.Connect with Axel:Follow him on InstagramConnect with him on LinkedinSubscribe to our YouTube channelLearn more about Aligned Real Estate Partners

In this episode, Jeff shares his unique approach to real estate investing, leveraging his product management and technology background to optimize his business. We explore how AI, building strong vendor relationships, and scaling strategies are shaping his success.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this episode, Steve Carran sits down with Mike Baldinger, Co-Founder and Chief Strategy Officer at Evention, live from HITEC San Antonio, to uncover one of hospitality's most overlooked profit leaks: OTA revenue reconciliation.While most hoteliers understand OTA commission costs, Mike explains why the real financial risk lies beneath the surface. From virtual credit card errors and overpaid commissions to billing mistakes and guest disputes, hotels could be losing hundreds of thousands of dollars annually without realizing it.The conversation explores:Why OTA revenue leakage often goes undetectedCommon billing and reconciliation mistakes hotels makeHow inaccurate guest charges impact online reviews and brand reputationThe hidden financial risks of disconnected hospitality systemsWhy Evention is building a "financial trust layer" instead of just another reconciliation toolPractical questions every GM and CFO should ask their finance team this weekWatch the FULL EPISODE on YouTube: https://youtu.be/vfM8Oa5ZkJoLinks:Mike Baldinger on LinkedIn: https://www.linkedin.com/in/mikebaldinger/Evention: https://eventionllc.com/For full show notes head to: https://themodernhotelier.com/episode/301Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

This week, you are in for a real treat! We are doing a live coaching session with community member Tracy Weber, a pharmacist-turned-real-estate-investor who's building her portfolio while on maternity leave. Tracy and her husband found a dream short-term rental cabin in Northern Michigan—but when their bank changed lending rules, traditional financing fell apart. Instead of walking away, Amelia and Grace walk Tracy step-by-step through creative financing and seller financing strategies to keep the deal alive. You'll learn: How to bring up seller financing with a seller (without overexplaining or scaring them off) The 5 key terms to negotiate: down payment, interest rate, monthly payment structure, term length, and amortization How to structure win-win deals that protect both cash flow and relationships with family sellers Simple ways to explain tax benefits of seller financing to a seller When to consider interest-only vs. principal-and-interest payments Whether inspections, appraisals, and loan servicing companies still matter in seller-financed deals If you're a female real estate investor who's ever thought, “I found a great deal, but how do I fund it?”, this conversation will give you practical scripts, confidence, and a clear framework to negotiate your next creative finance opportunity.       Resources: Book your spot at WIIRE Summer Camp before it fills up Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

How can AI make hospitality more human instead of less? In this special HITEC episode of The Modern Hotelier, David Millili and Steve Carran sit down with Noelani Schroy, VP of Global Sales at Onyx CenterSource, to explore the future of hospitality technology and why the industry's greatest competitive advantage will always be people.Noelani shares why hoteliers need to better understand the travel agency perspective, how fragmented technology systems silently cost hotels valuable opportunities, and why implementing new technology is only the beginning—not the finish line. She also offers practical insights on using AI to enhance guest experiences, empower employees, and strengthen leadership rather than replace it.In this episode, you'll learn: Why AI should create more human-centered hospitality  The hidden costs of fragmented hotel technology systems  Why understanding travel agents improves hotel relationships  How AI is reshaping hospitality jobs and leadership  What technology providers must do to stay customer-focused Watch the FULL EPISODE on YouTube: https://youtu.be/59neZld_1FILinks:Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/Onyx CenterSource: https://onyxcentersource.com/For full show notes head to: https://themodernhotelier.com/episode/299Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Have you ever had a single win that completely changed how you looked at yourself? In this episode, Gino Barbaro (co-founder of Jake and Gino and Barbaro 360) breaks down the subconscious psychological traps that sabotage real estate investors and entrepreneurs from building a successful business. Drawing from his early investing days—including a first deal that felt like a home run but was fueled by pure luck—Gino highlights three destructive behaviors we all face and provides a concrete, 4-step framework to fight back against them.