Choice Bank People First Podcast

While Covid-19 has caused unimaginable suffering, in many ways, this pandemic has also brought out the best in people. From helping their teammates stay positive in quarantine to planning a birthday surprise a customer will never forget, Choice Bank employees have found creative ways to put People First during the pandemic.

The Paycheck Protection Program has allowed millions of small businesses across the country to keep their lights on throughout the COVID-19 pandemic. More importantly, it's allowed business owners like Steve Novak to continue paying their hardworking employees.

If a customer calls in need of assistance, we will drop anything and everything to help them. But what if the person on the line isn’t even a customer? That’s the question Brett Howells, a Commercial Lender at Choice Bank, is faced with in this People First story.

"When it comes to fraud, it’s easy to say, “That will never happen to me.” That’s exactly what one Choice Bank customer thought--until a check for more than $40,000, written out to an unfamiliar name, cleared his account."

When a customer in New Jersey called Choice Financial about his check order, he got Amy Ebensteiner in Fargo. He recognized the accent right away. “You must be in the Midwest!” he said, with excitement. “Yes, I’m in Fargo,” Amy...The post Carson Wentz’s Biggest Fan appeared first on Choice Bank.

The Harley Davidson motorcycle was a retirement gift to himself. At 66 years old, it was well earned — a chance for Stanley to feel the wind again, out on the open road, free. A few months later, on August...The post Remembering Stanley appeared first on Choice Bank.

Header photo: Amy Linstaedt hard at work. You might know Jack Spade’s voice from Fargo-Moorhead radio, or as an overall loveable personality in the FM area. Amy Linstaedt, a Mortgage Loan Officer at Choice Bank in Fargo, knows him as...The post Dream Home Alabama appeared first on Choice Bank.

Every day, Mary Ann goes for a walk. She takes her dog, Bentley, who knows the way as well as she does. Together they walk through their hometown of Walhalla, North Dakota. It’s quiet there, especially in the morning, as...The post Joe’s Best Friend appeared first on Choice Bank.

The Grand Forks crew trying to pay Steven’s phone bill. “This story gives me chills,” says Erica Schierholz, the Director of Frontline Learning & Recruitment at Choice Financial. This is how she begins recounting the story of what happened one...The post Glimpses appeared first on Choice Bank.

Kindness leads to kindness. This story is an example of just that. It started when Morgan Smestad, Customer Services Rep in Grafton, agreed to pick up mail for her coworker Denny, while he was on vacation. Every few days, she...The post Ashes appeared first on Choice Bank.

Gerald is in his late 70’s. He lives in the tight-knit community of Steele, North Dakota, where he has been a customer at Choice Financial for decades — close to 40 years. He knows one worker pretty well, and her...The post Stopping a Scam appeared first on Choice Bank.