MSP Smartbytes

MSP Smartbytes

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Welcome to MSP Smartbytes, a Malwarebytes podcast dedicated to delivering best in class tips and advice for Managed Service Providers (MSP) providing cybersecurity services to customers. Each podcast will be delivered by experts in the MSP space.

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    • Dec 19, 2022 LATEST EPISODE
    • infrequent NEW EPISODES
    • 15m AVG DURATION
    • 5 EPISODES


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    Latest episodes from MSP Smartbytes

    Power of an effective MSP Collaboration - Malwarebytes & Atera

    Play Episode Listen Later Dec 19, 2022 22:25


    Sean Dawley, Malwarebytes, Global MSP Channel Development Director, is joined by Marcin Kleczynski, Founder and CEO of Malwarebytes and Oren Elimelech, CISO of Atera to discuss how protection from cyber security threats, relies on establishing a strong and reliable IT strategy. Marcin and Oren discuss how to best find that balance!

    How to take time out from the business without stressing

    Play Episode Listen Later Aug 4, 2022 15:03


    In this episode Sean Dawley, speaks with two experts who have been working in the MSP industry for over a decade, on how MSP owners/leaders can take vacation time without stressing that the business will continue to operate successfully.

    Selling on risk without selling on fear

    Play Episode Listen Later May 24, 2022 14:00


    Selling security is selling protection from a threat, protection from harm. People buy security to avoid negative outcomes. The challenge for you, as an MSP, is having that discussion without making it all about fear. After a security chat, clients should feel less anxious – not more! This episode our team of experts discuss best practices for informing clients how they can make their business secure from the threats tomorrows digital world could bring so that the client feels informed, confident that they can tackle the challenges they are facing and ready to invest in your solutions.

    The art of the upsell and what it means for profitability

    Play Episode Listen Later May 23, 2022 14:00


    As an MSP, you're looking for ways to grow your business. One way is to acquire new clients, but this can be a long and costly process. Another way is increasing monthly recurring revenue (MRR) from existing clients. Key to this is upselling them to a higher level of service. In this episode, our host Malwarebytes Sean Dawley along with Malwarebytes Brian Thomas and Brian Kane from NerdsToGo will discuss their experiences with upselling providing tips on how to successfully upsell levels of service.  Malwarebytes MSP Program 

    Cross-selling is good for your MSP customers and your bottom line

    Play Episode Listen Later May 23, 2022 13:00


    Its easier to have a selling conversation with an existing customer than finding and approaching a new lead and winning brand new business. However, an MSP should never take existing customers for granted. You must put in the work to cross-sell effectively. In this episode, host Sean Dawley Malwarebytes Director Global MSP Channel Development, Brian Thomas Malwarebytes VP, Worldwide MSP & Channel Programs and Brian Kane, Senior Director of Technology with NerdsToGo will discuss best practices for starting the cross-selling conversation and how to keep it going

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