Podcasts about msp

“Compliance is not going away. CMMC is here — and it's a high-margin, recurring opportunity for MSPs.” — Steven Hess, Co-Founder, Deep Fathom In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, sits down with Steven Hess, Co-Founder of Deep Fathom, to discuss the U.S. Department of Defense's new Cybersecurity Maturity Model Certification (CMMC) mandates — and how they create one of the most significant compliance and service opportunities for the MSP and channel community in years. CMMC is the federal government's new cybersecurity enforcement framework for defense contractors and their supply chains. Designed to stop state-sponsored and criminal attacks on the defense ecosystem, the mandate now requires tens of thousands of small and mid-sized contractors to meet strict cybersecurity and documentation standards — or risk losing their contracts. Recognizing that most smaller contractors lack in-house cybersecurity resources, Deep Fathom was built as an AI-driven, turnkey compliance platform that guides companies through the entire CMMC process. “We built Deep Fathom to make compliance accessible — without the hundreds of thousands in consulting fees,” said Hess. The platform automates much of the work and includes an agentic AI assistant that helps users — and their MSPs — navigate complex regulatory steps with ease. Deep Fathom partners directly with MSPs and channel partners, offering three flexible engagement models: Referral — identify and connect clients to Deep Fathom. Value-Add Services — resell and support the platform with hands-on client guidance. Compliance Practice Development — build a full service line around CMMC readiness and ongoing certification. Hess emphasized that no deep cybersecurity background is required: “We've built the expertise into the platform itself. If you understand IT, you can build a compliance practice.” He also noted that CMMC is just the beginning — state, local, and critical infrastructure sectors are expected to follow with similar frameworks, multiplying the opportunity. For MSPs and resellers, Deep Fathom represents a sticky, recurring-revenue model tied to a growing federal mandate. “Compliance is a door opener — and a long-term relationship builder,” said Hess. To learn more about Deep Fathom's partner opportunities, visit deepfathom.ai. Software Mind Telco Days 2025: On-demand online conference Engaging Customers, Harnessing Data

St Paul appears to have a chance of rebounding thanks to Kaohly Her. Re-surfaced audio of Aisha Chughtai reveals that she has not gotten any smarter. GL opposes Senator Mike Lee's proposal to mess up the nation's wild lands. Johnny Heidt with guitar news. Reusse with his weekly sports report. Heard On The Show:Hundreds of flights canceled nationwide, several at MSP as FAA-ordered reductions startMan who approached home with shotgun prompted Dakota County shelter-in-place; suspect still not foundTrump administration seeks to block full SNAP payments for NovemberSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Laura Johns sits down with Gadalia O'Brien, founder and CEO of Dapple Security, an early-stage cybersecurity startup reshaping how businesses log in securely. With a bold mission to eliminate passwords and a channel-first model that empowers MSPs, Gadalia is leading the charge toward more human-centered digital security. Laura and Gadalia explore her unique journey from mathematician and NSA cryptographer to tech founder, sharing insights on what it takes to innovate in cybersecurity, lead authentically, and build strong networks of mentors and peers. Gadalia also opens up about diversity in cybersecurity, how Dapple's biometric authentication model is changing the game, and why relationships—not products—fuel lasting business growth. Whether you're an MSP leader, startup founder, or cybersecurity enthusiast, this conversation offers practical wisdom and inspiration on scaling securely in a people-first way. To learn more about Dapple Security, visit: https://dapplesecurity.com. _________________________________________________________ Follow The Business Growers: https://www.instagram.com/thebizgrowers/ About The Business Growers: Many Managed Services Providers and IT companies struggle to grow because they are constantly putting out fires and don't have the bandwidth to focus on the marketing strategy and execution required to scale the business. At The Business Growers, we believe you shouldn't have to hire a full-time marketing team to compete in the marketplace. We work exclusively with MSPs and IT companies, serving as their tech marketing dream team and offering a proven framework for revenue growth. Visit us at https://thebusinessgrowers.com 

Union Finance Minister Nirmala Sitharaman emphasized the need for large, world-class banks in India, highlighting the government's plan to engage with the RBI and banks to achieve this goal. This aligns with the Modi government's vision of transforming India into a developed nation by 2047. Read more Ola Electric faces technology leak allegations South Korea's LG Energy Solution has accused Ola Electric of leaking “national core technology” in battery manufacturing. A former LG researcher allegedly transferred pouch-type lithium-ion battery production know-how to Ola Electric, though he claimed he was unaware of its confidential nature. Tiruppur exporters lose ₹12,000 crore orders due to US tariff Tamil Nadu's Tiruppur textile exporters have lost ₹12,000 crore in export orders following new US tariffs from August 27. While production has fallen by 30%, there have been no closures or job losses yet. The real impact is expected in 2026 if tariffs persist. ED summons Anil Ambani in RCom bank fraud case The Enforcement Directorate has issued fresh summons for Reliance Group chairman Anil Ambani on November 14 in connection with a ₹2,929-crore bank fraud and money laundering probe involving Reliance Communications and SBI. Ambani had previously been questioned in August. Kharif prices crash: Most crops sold below MSP in October Market data shows that nearly all major kharif crops in October sold below minimum support prices, except for paddy and jowar. Limited state intervention means most farmers have not benefited from MSP this season.

MSP 188: Attuning to the Beauty of Passion with Sara Veale The incredible beauty of passion lies in the relentless dedication of one's entire being, a force that radiates outward to inspire and elevate others. Today on the Movers & Shapers podcast, Erin is joined by author and dance critic Sara Veale. A North Carolina native, dancer turned dance writer, currently living in London, UK. Tune into the conversation as they dance into what inspired Sara into a lifelong journey in dance, how dance became an integral part of her identity, and what sparked her journey to shift into one that centers around her writing. They discuss her transition from the US to London, UK, the differences in the dance world, and she unpacks the responsibility of writing dance reviews and why she ultimately finds the Stars system to be fundamentally flawed. They then dive into an in-depth discussion on her book, Wild Grace: The Untamed Women of Modern Dance, breaking down what inspired the writing, how she approached the structure of the book, incorporating advice from her editor, delving deeply into the research, and the timeline from beginning to end. She shares how the book ultimately led her to a new attuning of the very beauty of passion itself! Be sure not to miss out on all this, and as always, much more. Thanks for listening, enjoy! Key Points From This Episode: Sara reveals how a two-year-old girl's fascination with movement blossomed into a lifelong journey in dance. Sara explains what about dance made it such an integral part of her identity. The journey of her writing career. Sara unpacks how she got into writing as a dance critic.  We discuss her transition from the US to London, UK, and how it shaped her dance writing. Finding her voice in the dance critic world. Why you've got to be reading when you want to be writing, according to Sara. The responsibility behind writing dance reviews.  She shares why she believes the idea of the Stars system, when writing reviews, is fundamentally flawed.  We delve into a discussion on her book, Wild Grace: The Untamed Women of Modern Dance. How she approached the structure of her book, finding the women, taking advice from her editor, and making tough decisions. Sara explains the research journey she undertook for her book and the women she writes about. "The coolest thing ever is to be good at something and be passionate about it and to throw your whole body and soul into it." — Sara Veale For more on Sara and Show Notes & Links: The Moving Architects Follow the podcast on Instagram & Facebook Check out The Moving Architects on State of the Arts on PBS

Adam opens the hour speaking with Sean Cudahy of The Points Guy about flight cancellations that will impact MSP and 39 other airports around the country beginning tomorrow. Plus, Jay Gabler joins to discuss his new podcast about the sinking of the Edmund Fitzgerald.

Send us a textAt DattoCon Miami 2025, Joey Pinz sits down with one of the industry's sharpest minds to explore how AI, automation, and evolving customer needs are redefining the Managed Services landscape. From Kaseya's 42-product ecosystem to the accelerating pace of AI adoption, this conversation dives deep into how MSPs can stay ahead in a fast-changing world.

In this week's episode of the Security Squawk Podcast, Bryan Hornung, Randy Bryan, and Reginald Andre break down three major cybersecurity incidents that show how no industry is immune — from universities and government contractors to the British Library itself. We dig into a 1.2 million-record donor data breach, a ransomware-driven shutdown, and the growing supply-chain risk for MSPs and IT providers. Tune in for sharp analysis, real-world lessons, and actionable advice to protect your business from being the next victim. Cybersecurity podcast, data breach, ransomware, MSP, vendor risk, university breach, British Library, Conduent, IT security trends ️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! https://streamyard.com/pal/d/65161790...

The managed service provider (MSP) market has surpassed $305 billion and is projected to reach $571 billion by 2033, indicating a strong trend toward consolidation within the sector. In the second quarter of 2025 alone, there were 92 announced mergers and acquisitions, as companies aim to enhance their cybersecurity capabilities and automate operations. Key areas of focus for leading MSPs include operations, talent, security, automation, and compliance, which are essential for navigating the current landscape. Notable transactions include Comcast's acquisition of Nitell and Telus Digital's acquisition of Garrent.Research indicates that while artificial intelligence (AI) investments are expected to rise, particularly in telecommunications for predictive maintenance and network optimization, many AI projects struggle to scale effectively. A recent study from the Remote Labor Index found that top AI models completed less than 3% of assigned freelance tasks, highlighting a gap between expectations and actual performance. Additionally, a report from Fortinet revealed that 87% of cybersecurity professionals believe AI will enhance their roles, yet a significant skills gap persists, with over 4.7 million positions unfilled globally.Further developments include Intuit's launch of its AI-driven system, Intuit Intelligence, designed to streamline decision-making for small business owners, and Adobe's introduction of Firefly Foundry, which offers customized generative AI models for branding. Service Leadership has also released a new benchmarking tool aimed at smaller IT solution providers, enhancing their financial reporting capabilities. These initiatives reflect a growing trend of embedding AI into everyday business tools, which MSPs must navigate.For MSPs and IT service leaders, the implications are clear: the market is maturing rapidly, and providers must adapt by tightening operations, investing in automation, and prioritizing compliance. As AI becomes increasingly integrated into existing systems, MSPs should conduct audits to identify where AI is already active and establish governance frameworks to manage these technologies effectively. The focus should be on leveraging AI to enhance service delivery while ensuring that human oversight remains a critical component of technology management.Three things to know today00:00 From “Digital Transformation” to AI Operations: The MSP and IoT Boom Signals a More Mature IT Services Era05:28 AI's Promise Meets Its Limits: Reports Expose Gaps in Skills, Safety, and Real-World Capability09:22 From Finance to Branding, AI Is Already Inside Your Clients' SaaS Stack — Whether You Put It There or Not This is the Business of Tech.    Supported by:  https://try.auvik.com/dave-switchhttps://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship

In this Technology Reseller News podcast, Publisher Doug Green interviews David Klebanov, VP of Partner Solutions at Alkira, about the company's two major announcements — the launch of MCP Server and NIA Copilot — both designed to bring AI integration and natural language interaction to network automation and infrastructure management. Alkira, known for pioneering Network Infrastructure as a Service (NIaaS), delivers global connectivity and security entirely through cloud software. The company's latest innovations mark a significant step forward in bridging AI applications and network intelligence. The first announcement, MCP Server (Model Context Protocol Server), standardizes communication between AI applications and infrastructure systems. “MCP acts as a highway between AI and the network,” said Klebanov. “It allows AI models to access telemetry and configuration data in a consistent way, enabling smarter automation, faster response, and more intelligent decision-making.” This new capability complements Alkira's existing automation tools, such as REST APIs and Terraform. MCP provides a third option specifically for AI and agentic environments, allowing developers and DevOps teams to choose the right tool for their workflow — whether they're building in traditional, cloud-native, or AI-powered contexts. The second announcement, NIA (Network Infrastructure Assistant) Copilot, applies the same AI-driven intelligence directly to the network engineer's workflow. Integrated into the Alkira portal, NIA allows administrators to interact with their network using natural human language instead of complex code or command-line interfaces. Engineers can simply ask questions, issue commands, or retrieve data in conversational form — “like talking to ChatGPT, but for your network,” Klebanov explained. Both MCP and NIA are designed to work together: MCP connects AI applications to infrastructure externally, while NIA empowers network teams internally. Together, they deliver real-world value by making complex infrastructure management simpler, faster, and more intelligent. Klebanov emphasized that these tools also open new opportunities for the MSP and channel partner community, noting that Alkira is a 100% channel-focused organization. “AI is front and center for enterprises, and our partners now have a way to deliver real, AI-friendly network solutions — not just theory, but technology that provides immediate value.” Learn more about Alkira's AI-powered network solutions at alkira.com.

On this episode of How We Got There, I am joined by Rey Perera who is the Co-Founder and CEO of Gridmate. He shares his story as moving from an SDR to an enterprise AE at another Salesforce ISV before jumping into co-founding Gridmate along Hicham El Mansouri. Rey talks about how they build a business with diversity as if you look at their team, they are located all across the world and come from a number of cultural backgrounds. It helps deliver outstanding customer support that is clear to see in their AppEx reviews. I met Rey years ago but you will see him and his team at many of the Salesforce events around the world. We discuss how they decide on which events to sponsor and the ROI around them from a sales and marketing pov. It's not all about direct ROI when considering which Dreamin, World Tour/Agentforce, and Dreamforce events to sponsor. Their investment in the ecosystem goes deep, working with their team to take at least 3 certifications (that are fully paid and incentivized!) per year to help them in their work and their careers. This episode is brought to you by Tequity Advisors . Tequity Advisors is a global sell-side M&A advisory firm with core expertise in SaaS and ISVs, Salesforce, ServiceNow, SAP, Microsoft, all things Data and AI, and the hyper scaler MSP cloud ecosystems with a focus on the Salesforce ecosystem and beyond! 

Once upon a time, I was an MSP. Looking at everything that MSPs have to keep track of, both internally and client-facing, can be overwhelming. I sat down with Dor Eisner of Guardz.com to talk about the biggest challenge facing MSPs.

Join Brian Doyle on the latest episode of MSP Business School, where he sits down with Zulfiya Forsythe from the Omaldi Group. Zulfiya shares her experience entering the MSP sector and how accidents in work collaborations often create remarkable opportunities for business growth. As a data analytics expert, she discusses how her partnership with MSPs enhances client satisfaction by offering data-driven insights and AI-based automation. In this episode, Zulfiya Forsythe delves into the world of AI, exploring its vast capabilities and addressing common business challenges. Emphasizing the practicality of AI beyond the buzz, she explains how AI can be leveraged to improve business processes and addresses why automation is sometimes a more appropriate solution. Zulfiya highlights some of her successful AI integrations, including Vicki, an AI-powered voice agent that minimizes call management issues, and the Foreman Agent, a tool enhancing data access efficiency for construction companies and municipal operations. Key Takeaways: Zulfiya Forsythe has successfully integrated AI and automation into business processes, highlighting the partnership between AI-driven tools and traditional business operations. Discussing her agent Vicki, Zulfiya demonstrates how AI aids in managing customer service by answering calls and integrating data into client systems, subsequently increasing client retention and efficiency. The Foreman Agent exemplifies AI's capacity to streamline data retrieval by transforming extensive historical data into easily accessible insights, revolutionizing industries like construction. AI should not be confused with simple automation; while both improve processes, AI brings the ability to understand and process natural language, enhancing communication efficiency. A strategic approach to AI and automation can significantly optimize operations, allowing business leaders to focus on core business strategies while maintaining quality and service standards. Guest Name: Zulfiya Forsythe LinkedIn page: https://www.linkedin.com/in/zulfiya-forsythe-akbarova-cpa-0214b98/ Company: Omadi Group Website: https://omadligroup.com Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Recorded live at the NAMSS 49th Educational Conference and Exhibition in Portland, Oregon, guest hosts Jennifer Dorais, MHA, CPMSM, CPCS, and Karen Vineyard, CPCS, CPMSM, sit down with April McKee, CPCS, CPMSM, and Michelle Hoffman for the debut episode of the Proud to Be an MSP podcast miniseries. Together, they share their career journeys, discuss overcoming challenges in the profession, and celebrate what makes them proud to be MSPs.https://www.namss.org/ | https://www.namssgateway.org/ | https://www.namss.org/Tomorrows-MSP/-MSPWeek

In this episode of Partnerships Unraveled, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure — a UK-based cybersecurity vendor that has built its go-to-market strategy around managed service providers (MSPs) and distribution partners. Nihil unpacks how usecure pivoted from a direct sales model to becoming a channel-first organization, scaling to over 1,800 billing partners without compromising depth of enablement. From rebuilding their product and licensing model for MSP scalability to embedding automation and self-serve onboarding technology, Nihil shares a playbook that's turned strategic alignment into measurable growth.Channel professionals will gain a blueprint for what it really means to build a partner-centric organization. Nihil dives into the key elements that make vendors channel-friendly from flexible billing and multi-tenancy to product simplicity and marketing enablement. He also highlights one of today's most overlooked growth opportunities: compliance-as-a-service. Offering practical advice and real-world frameworks, this episode is a must-listen for anyone looking to evolve faster and scale smarter in the channel.Tune in for a refreshing, hands-on perspective on GTM transformation, MSP enablement at scale, and the growing importance of human risk management in evolving compliance needs._________________________Learn more about Channext

In this episode of the IT Experts Podcast, I sat down with the brilliant Fiona Challis to separate reality from the noise and give MSP owners a practical route to value. We opened with a simple viewpoint. AI is not a magic fix and it is not a toy to chase. It becomes powerful when it sits on top of clear processes, clean data, and a focused plan.     That theme runs through the whole conversation with Fiona Challis, who has spent recent years enabling partners around enterprise AI and then translating that experience for the MSP world. The result is a set of grounded lessons that help you create capacity, improve client experience, and grow revenue without creating chaos.    We began with the service desk, because it is where most MSPs feel the pain. Fiona Challis drew a helpful line between automation and AI. Many teams still have a backlog of simple automations available inside the tools they already pay for. Tidy those first to free time and reduce firefighting. Once the ground is set, AI can handle a large slice of tier one demand through voice agents and smart triage. A well-trained voice agent can answer calls, qualify the user, create a ticket with the right context, and get it to the correct queue. That single move lowers the noise floor and gives engineers the space to do higher value work. The critical point is that none of this works without basic workflows, decent documentation, and accurate data. Garbage in leads to poor outcomes. A little discipline in process creates a lot of value once you layer in AI.    Sales and marketing came next. Many MSP owners dislike this part of the job and often push it to the bottom of the to do list. AI can carry a heavy load here when used thoughtfully. Fiona Challis explained how an AI SDR can answer inbound calls at all hours, qualify interest, book meetings straight into your calendar, and route non buyers to relevant assets that nurture interest. That removes delay and prevents lead leakage. On outbound and account development, an AI analyst agent can sweep your CRM and contracts to surface missed opportunities across your existing base. We discussed one real world example where this activity revealed more than six hundred thousand pounds of potential from accounts that were already paying the MSP. That kind of return changes the shape of the quarter and gives your team a clear priority list.    Tool choice came up, and we gave a steer that saves time. Do not buy software based on headline price. Measure tools by the hours they give back, the improvement in client experience, and how they help your team perform. Money can be earned again. Time cannot. If one platform removes half of your tier one traffic or cuts proposal cycle time in half, that platform pays for itself many times over.     We then tackled client offerings, with a special focus on Microsoft Copilot. Many MSPs sell the licence and stop there, which leaves clients confused and creates security risk from ad hoc use of multiple AI tools. The fix is simple and valuable. Adopt Copilot inside your own MSP first and create one or two internal champions. Capture the time saved and the outcomes you achieve. Lead with those use cases in your conversations. Follow that with a paid AI or Copilot readiness assessment that checks data hygiene, permissions, workflows, and change readiness.    Fiona Challis has seen MSPs charge meaningfully for this assessment, then package remedial work to clean data, lock down access, and prepare the environment. Once the foundations are set, run a 30-day adoption pilot that targets a visible quick win, like meeting summaries with actions, agent setup for routine tasks, or document drafting for proposals. After the pilot, move into an acceleration phase that adds leaderboards, prompt packs, training rhythms, and light gamification to drive real adoption. The message is simple. You are not selling a licence. You are guiding a transformation that raises productivity, revenue, and experience for users and clients.    A question many owners ask is who delivers all of this. The pathway is not heavy. Your AI SDR filters interest and books the right conversations. Your internal champions run the readiness assessment with a clear checklist. Your engineers deliver the remediation as projects with defined outcomes. Your client success rhythm then tracks adoption and wins. That repeatable sequence turns Copilot from an unprofitable add on into a profitable solution stack that protects your base and attracts buyers who value progress.    Throughout the episode, Fiona Challis emphasised a steady cadence. Create a two-year roadmap across four quadrants, service operations, sales, marketing, and client offerings. Pick one quick win every 30 to 90 days. Implement, measure, and move to the next win. That rhythm stops the noise, builds confidence, and compounds results. It also positions you as a managed AI provider in the eyes of your clients. You become the partner who assesses readiness, remediates risk, aligns workflow, and accelerates adoption with measurable impact.    AI becomes a growth engine when it sits on top of simple process, clean data, and a plan your team can follow. Start inside your business. Automate what you can. Deploy AI where it makes a dent in time and quality. Use AI to make sales and marketing consistent so that your calendar fills with qualified meetings. Become your own best Copilot case study, sell the readiness assessment, deliver the remediation, and lead a visible 30-day pilot that wins hearts and minds. Keep going with an acceleration pack that keeps adoption rising every week. That is the path to scale with confidence.  You can connect with Fiona Challis on her LinkedIn HERE.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!     

The 2025 State of the MSP Report from TechPartners reveals a rapidly evolving managed service provider (MSP) industry, with nearly half of surveyed MSPs reporting revenues below $5 million. This indicates a market ripe for consolidation, as 60% of MSPs express interest in acquiring other firms while 28% are open to being acquired. The report highlights a shift in MSP roles, with 68% positioning themselves as one-stop-shop partners and 44% identifying as security partners, reflecting a growing demand for enhanced service offerings. However, only 16% of MSPs have audited their internal processes for compliance, suggesting that many are investing in advanced technologies like artificial intelligence (AI) on unstable foundations.Flamingo, a Miami-based startup, has launched OpenFrame, an open-source platform designed to reduce costs for MSPs, which typically operate on low-profit margins of 8-12%. With $2.2 million in pre-seed funding, Flamingo aims to enhance operational efficiency and profitability, potentially increasing margins to 50-60%. Meanwhile, SuperOps has introduced an AI-native unified endpoint management platform targeting IT departments directly, consolidating workflows across various operating systems. This shift raises questions for MSPs about competition and the evolving landscape of IT service delivery.Air IT Group has rebranded to focus on empowering small and medium-sized enterprises in the UK by integrating AI and automation into their service model. This approach aims to transform technology from a burden into a growth enabler, addressing the underutilization of technology among SMEs. The company emphasizes the importance of enhancing customer experience and improving internal resource utilization, showcasing a trend where MSPs are moving from merely fixing technology to driving business outcomes.For MSPs and IT service leaders, the implications of these developments are significant. As the industry matures, those who standardize, document, and measure outcomes will gain leverage in a consolidating market. The focus on governance and accountability in AI deployment will be crucial, as automation increasingly takes on operational tasks. MSPs must adapt their business models to prioritize outcome-based delivery rather than traditional billing methods, ensuring they remain competitive in a landscape where AI capabilities are becoming commonplace.Three things to know today00:00 TechPartner's 2025 MSP Report: Small Firms Chase AI, While Consolidation Accelerates04:12 Flamingo's OpenFrame Challenges Legacy RMMs as SuperOps Goes Direct and Air IT Doubles Down on AI07:47 Agentic AI Forces a Redesign: Why Governance, Not Gadgets, Will Define the Next MSP Era This is the Business of Tech.    Supported by:  https://saasalerts.com/mspradio/

Michael Assraf is building Flamingo, an open-source and AI-powered operating system for managed service providers. After exiting Vicarious in May 2024, he spent seven months on market research before writing a single line of code—conducting 15+ MSP interviews, mapping their complete tool stack economics, and testing distribution channels with a free community product. The research revealed a structural margin crisis: MSPs operate on 10-15% margins with 30% of revenue flowing to vendor payouts and 25-30% to technician labor. Meanwhile, private equity consolidation drives customer pricing down while legacy vendors raise prices. Michael closed a $2.2 million pre-seed in February 2025, built OpenMSP as a lead-gen vehicle that generated 1,000+ waitlist signups, and launched Open Frame with 70% of capital still in the bank. In this launch-day conversation, he breaks down why the $380 billion MSP market remains massively underinvested, how Facebook ads outperformed LinkedIn 5:1, and why he's giving away the core product while charging for hosted deployment. Topics Discussed: The seven-month research phase: 15+ MSP interviews, mapping 19 tool categories with pricing data, evaluating open source project maturity through commit frequency and VC backing MSP margin compression mechanics: 30% vendor payouts, 25-30% labor costs, 10-15% net margins being crushed by PE-driven consolidation and vendor price increases Building OpenMSP as distribution validation: four months before alpha, generated 1,000 waitlist signups and 200 Slack members while testing paid acquisition channels Why Facebook delivered 40%+ of leads at $6-8 CPL while outbound completely failed with IT-busy MSPs aged 25-50 in central US markets Launching with 70% of $2.2M pre-seed still in bank by solving for distribution and product-market fit before scaling headcount Open Frame's architecture: unified control plane over open source tools (RMM, SSO, zero trust) with dual AI agents—one for end users, one for technicians Offering both self-hosted (free, GitHub) and commercial SaaS (per-seat pricing starting January 2026) to build trust in an underserved market The MSP category opportunity: $380B market, 12% annual growth, 30-40K US MSPs, minimal VC-backed innovation against 20-year-old incumbents GTM Lessons For B2B Founders: Build lead-gen infrastructure before you have a product to sell: Four months before launching Open Frame, Michael shipped OpenMSP—a free tool that analyzes MSP tech stacks and suggests open source replacements. It wasn't a waitlist landing page; it delivered standalone value while capturing intent data. This generated 1,000 qualified signups and 200 Slack community members while simultaneously validating paid acquisition channels. By launch, he knew Facebook cost $6-8 per lead while outbound failed completely. Most founders build product first, then scramble for distribution. Michael inverted the sequence. Fire fast on sales hires in early stage, or don't hire them at all: Michael fired three VP Sales at Vicarious before learning the lesson: "The moment to bring salespeople is not when you are able to sell your product, is when someone else is able to sell your product." The critical test isn't whether the founder can close deals—founders sell vision and relationship. The test is whether a marketing person, SDR, or non-sales hire can generate revenue. Only then do salespeople accelerate an already-working motion. Hiring VP Sales at $50K ARR because the board wants "someone to own revenue" burns 12+ months and $200K+ learning this. Spend 6-12 months researching before building in unfamiliar markets: Michael conducted 15+ MSP interviews, mapped all 19 tool categories they use with pricing, evaluated open source alternatives by analyzing GitHub commit frequency and pull requests, identified which projects had VC backing for long-term viability, and tested multiple marketing channels before alpha deployment. This allowed him to launch with product-market fit indicators already validated and 70% of his $2.2M still in the bank. The alternative—build fast, iterate with customers—works when you deeply understand the market. When you don't, research is cheaper than pivots. Target categories where lack of innovation creates adoption momentum: MSPs represent 30-40K companies in the US alone, part of a $380B global market growing 12% annually. Yet VCs historically avoided the space assuming low ACV and high churn. The dominant platforms—ConnectWise, Datto, Asea—have existed 20+ years with minimal AI adoption or architectural modernization. Michael specifically chose MSPs because "in cyber security you would never get traction that we're getting right now unless you're spending millions of dollars." In crowded categories, distribution cost kills you. In starved categories, any credible innovation gets attention. Architect your product so adoption mechanically improves customer unit economics: Open Frame attacks both sides of MSP margin compression simultaneously. The open source tool suite eliminates the 30% of revenue paid to commercial vendors. The dual AI agent system (end-user self-service + technician orchestration) reduces the 25-30% spent on labor. Michael didn't find a problem and then figure out monetization—he reverse-engineered a solution where product adoption directly expands customer margins. When your product makes customers structurally more profitable, adoption isn't a marketing problem. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

At the Crexendo UGM, Jonathon Alarcon, Senior Director of Technology, and Jake Jacoby, CEO of TELCLOUD, joined Doug Green, Publisher of Technology Reseller News, to discuss the company's channel-driven approach to modernizing analog infrastructure. With the copper network being decommissioned, TELCLOUD is helping partners capture new revenue by replacing POTS lines with smart, compliant, and resilient connectivity solutions. “We transform copper,” said Jacoby. “We're absolutely making analog great again for our partners. There's real opportunity in POTS one last time.” He explained that TELCLOUD's solutions enable MSPs and telecom providers to modernize elevator lines, fire alarms, blue-light phones, and other regulated endpoints—without compromising reliability or compliance. Alarcon, who has deep expertise in life-safety communications, emphasized how the company's technology supports critical applications. “Every elevator, every fire alarm, every emergency system still needs a phone line to stay compliant,” he said. “What we've done is create a platform that meets and exceeds those requirements while giving our partners new capabilities for video, data, and monitoring.” At the heart of this transformation is TELCLOUD's new POTSCAST line of devices, launched at UGM. These multi-purpose units use cellular connectivity and PoE backup to ensure continuous operation—even during power outages—and can stream video from elevator cameras directly to central monitoring stations. TELCLOUD's infrastructure is UL listed and adheres to NFPA and NEC standards, making it both compliant and future-proof. Equally important, TELCLOUD's model is 100% channel-focused. The company empowers partners to bring these services to their own customers under their own brands, offering either full-service white-label delivery—including porting, billing, and compliance—or flexible integration into existing telco and MSP environments. “We don't sell direct,” Jacoby noted. “We empower our partners to deliver compliant, high-value solutions to their end customers.” As a platinum sponsor of the conference, TELCLOUD's presence at the Fontainebleau Miami Beach drew attention for both its technical innovation and its signature “Make Analog Great Again” branding—a lighthearted nod to the serious business opportunity behind POTS transformation. For many partners, the discussion was a reminder that the analog world still holds enormous potential, and that modernization doesn't have to mean abandoning the trusted systems that keep people safe. To learn more about TELCLOUD's POTS replacement and compliance solutions, visit telcloud.com or explore the POTSCAST lineup at potscast.co.

Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss strategies for IT professionals to finish the year on top, including sales tips, inventory reduction, and tax advantages through IRS Tax Code Section 179. They also delve into the feasibility and future of humanoid household robots, debating their practicality and cost. Additionally, they touch on industry news such as the rising dominance of AMD processors, recent Microsoft 365 outages, and the importance of outcome-based funding over traditional MDF. The episode wraps up with details on an AI class and an upcoming Mastermind event in Newport Beach. --- Chapter Markers: 00:00 Introduction and Greetings 01:03 Weather and Seasonal Changes 02:07 MSP Question of the Week: Finishing the Year Strong: Tips and Strategies  08:07 The Future of Household Robots 14:15 Business and Tech News Highlights 25:58 Upcoming Events and Courses 27:53 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Send us a textIn this inspiring conversation, Mitch Macauley shares his journey from a multicultural upbringing in Europe and West Africa to building a career that spans aerospace engineering, product development, and global tech partnerships. He discusses the hurdles of cultural adaptation, the challenges and opportunities facing MSPs, and how AI is reshaping business operations. Mitch also opens up about his personal weight-loss journey, showing how discipline is the key to both professional success and personal well-being.Highlights:

Send us a textIn this episode of Joey Pinz Discipline Conversations, we sit down with Terry McGill, CRO and Partner at Pegasus Technology Solutions, to explore the intersection of barbecue passion, business leadership, and MSP strategy.Terry shares his journey from Toronto to Dallas, his love for mesquite smoking, and how food and relationships connect to leadership. We dive into Pegasus's approach to managed services, including co-managed IT, cloud strategy, and client partnerships. Terry also discusses the challenges MSPs face—cybersecurity, talent retention, and growth—and how discipline, peer groups, and culture fuel long-term success.✨ Highlights:Pegasus's “culture over growth” philosophy in the competitive MSP landscapeThe role of peer groups (Evolve, EOS, Vistage) in shaping business successHow discipline applies equally to fitness, family, and building a sales engine 

On this episode of The Cybersecurity Defenders Podcast we speak with Hannah Lloyd, Co-Founder and CRO of enhanced.io, about how MSPs can launch, sell and scale security offerings.With 10+ years of channel sales experience, Hannah leads global new business generation and account management to deliver innovative cybersecurity solutions to enhanced.io's MSP partners. As a GTIA EC member (2018) and Chair (2021), Hannah is actively involved in the MSP channel community. Support our show by sharing your favorite episodes with a friend, subscribe, give us a rating or leave a comment on your podcast platform. This podcast is brought to you by LimaCharlie, maker of the SecOps Cloud Platform, infrastructure for SecOps where everything is built API first. Scale with confidence as your business grows. Start today for free at limacharlie.io.

Join Brian Doyle on the MSP Business School podcast as he delves into the essential strategies for MSPs aiming for a successful business exit. Brian is joined by expert guest Josh Kotler from Canyon Point, who shares insights into the world of mergers and acquisitions (M&A) and offers invaluable advice for MSPs contemplating their exit strategies. This episode will guide you through the stages and steps necessary to enhance your exit and achieve the most rewarding outcome. Kotler emphasizes the importance of reaching a $4-10 million revenue mark for MSPs. He explains that this growth is essential for significant enterprise value creation, which is crucial for attracting higher multiples at the time of sale. Through his experience, Kotler also provides a glimpse into how MSPs can transform from owner-centric operations to scalable businesses. Listeners will gain insights into how to optimize financial management, improve operational efficiencies, and leverage peer networks to thrive and prepare for future transitions. Key Takeaways: Importance of Scaling: Kotler advises that MSPs should aim to reach at least $4 million in revenue to ensure a meaningful and profitable exit. Role of the Owner: Reducing the owner's involvement in daily operations increases business independence, enhancing the overall value during a sale. Building Financial Health: Maintaining robust financials and proper KPI tracking is crucial for demonstrating business maturity to potential buyers. Seek Guidance: Joining peer groups or consulting with experienced professionals can provide the insights needed for successful business evolution. Intentional Planning: It's vital for MSP owners to be proactive, starting their exit planning well in advance to optimize opportunities for successful transactions. Guest Name: Josh Kotler LinkedIn page: https://www.linkedin.com/in/joshkotler/ Company: Canyon Point Technologies Website: https://canyonpoint.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

NotiMundo Estelar - Germán Rodas, Adquisición masiva de medicamentos por parte del IESS y MSP, ¿deben ser auditadas? by FM Mundo 98.1

बिहार चुनाव के लिए महागठबंधन ने ‘बिहार का तेजस्वी प्रण' नाम से घोषणापत्र जारी किया, घोषणापत्र में रोजगार, किसानों के लिए MSP गारंटी, हर परिवार के एक सदस्य को सरकारी नौकरी जैसे वादे किए गए, नीतीश कुमार का तेजस्वी पर युवाओं को नौकरी के नाम पर गुमराह करने का आरोप, प्रशांत किशोर को चुनाव आयोग ने भेजा नोटिस, केंद्र ने 8वें वेतन आयोग की अध्यक्षता पूर्व न्यायाधीश रंजना प्रकाश देसाई को सौंपी, राष्ट्रपति द्रौपदी मुर्मू कल रफ़ैल विमान में उड़ान भरेंगी, बिहार में राहुल और प्रियंका गांधी की रैलियों का कार्यक्रम तय, कर्नाटक सरकार को हाईकोर्ट से झटका, चक्रवात मोंथा आज रात आंध्र तट से टकराने की संभावना और मोहम्मद शमी के रणजी में शानदार प्रदर्शन ने दक्षिण अफ्रीका सीरीज में वापसी की उम्मीदें बढ़ाईं. सिर्फ 5 मिनट में सुनिए शाम 7 बजे तक की बड़ी ख़बरें.

Today's episode questions whether AI is delivering on all those big promises. There's been a lot of talk in the industry recently—everything from the "doom cycle of AI" to conflicting opinions on what AI is actually capable of right now. Are we in the trough of disillusionment? Are we overselling the tech? Or are we undervaluing the real impact it's having behind the scenes? To help break this down, I'm joined by two great guests: Michael Evers, CEO at Thread and Mark Alayev, co-founder and Chief of Magic at Thread. We dig into real-world examples, why so many AI projects are considered "failures," and how the key to success just might be integrating AI into actual business workflows, rather than just handing people shiny new tools and hoping for the best. We also touch on the future of AI—not just software, but what happens when it starts interacting in real life. Robots, manufacturing, the evolving workforce—you name it. This is a fun, honest conversation about the messy middle we're living through, and where we're headed next with AI. This episode is brought to you by Opsleader Pro. A place for MSP owners and managers to get the systems and tools they need to build a stable and growing MSP. Part group coaching, part peer group, everything you need to run a successful MSP.

Overview: In this episode of the SMB Community Podcast, hosted by James Kernan, special guest Leslie Dewey, CEO of Sweetwater Street, shares her expertise on artificial intelligence (AI). Leslie discusses her background in media and security, which led her to a passion for AI. She provides insights into AI literacy, automation benefits, and practical tips for business owners to integrate AI into their operations. The conversation also covers the importance of AI training, the challenges of data security, and ways to leverage AI as a competitive advantage. Leslie emphasizes the need for responsible AI use and offers guidance on navigating the rapidly evolving AI landscape.  --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:43 Meet Leslie Dewey: AI Guru and CEO of Sweetwater Street 01:13 Leslie's Journey into AI and Security 01:57 Sweetwater Street's Mission and AI Literacy 04:09 AI in Business: Benefits and Applications 05:57 Tips and Tricks for Using AI Tools 09:03 Deep Research and Competitive Analysis with AI 11:22 Monetizing AI and Data Security Challenges 15:46 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Send us a textEp. 99 of the Cyber Law Revolution is live!In this episode, we discuss the importance of a good managed service provider (“MSP”) and how a bad MSP can cripple you. We walk through the different aspects that define both a good and bad MSP. Also, we touch on the recent AWS outage and how we are all dependent on these large cloud-based providers.Keep the questions, calls, comments, etc. coming – 410-917-5189 or spollock@mcdonaldhopkins.com

Ian begins by reflecting on how mindset shapes outcomes. He shares how his own transformation began during long commutes to Heathrow Airport years ago, when he discovered the power of self-belief through learning from leaders like Tony Robbins. That journey sparked a shift in perspective, from being an employee to building a business owner mindset. The lesson is simple but profound: your body listens to what your mind tells it. If you believe you can achieve something, you probably will. If you believe you cannot, that becomes your reality too. Many MSP owners, as Ian points out, didn't plan to become business leaders. Most began as technicians who happened to grow into ownership. They excel at problem-solving for clients but often struggle to apply the same logic to their own growth. The result is self-doubt, limited belief, and a feeling of being stuck. Ian reminds listeners that personal growth must come before business growth. This is why The MSP Growth Hub focuses heavily on developing leadership confidence alongside commercial strategy. As Ian says, “We help businesses grow, but we have to grow you first.” He challenges MSP owners to recognise how their words shape their world. The language they use, especially the quiet, internal language, determines what they act on and what they avoid. Phrases like “I don't have time,” or “I'm not cut out for leadership,” are not statements of fact but instructions to the brain that shut down opportunity. Replacing them with more empowering language such as “I need to prioritise my thousand-pound tasks” immediately shifts focus from limitation to action. A key insight Ian shares is that environment matters just as much as mindset. The people you surround yourself with influence your standards, your energy, and your belief in what's possible. He reminds MSPs that they become the average of the five people they spend the most time with. If you constantly engage with people who complain about what cannot be changed, you absorb that energy. Surround yourself instead with people who inspire you, who push boundaries, and who live by example. This is the community The MSP Growth Hub strives to create: one built on encouragement, accountability, and shared ambition. Ian also reflects on the role of leadership in overcoming self-doubt. Many MSP owners still hold on to the idea that they must do everything themselves. This belief not only causes burnout but also prevents the team from stepping up. He encourages owners to delegate more, even if that means allowing others to complete tasks to 80 percent of your standard. Good is often good enough when it frees up your time to focus on strategic, high-value work. A business grows faster when the owner stops being the bottleneck. He highlights the importance of language within leadership. The way an MSP owner communicates sets the tone for the whole organisation. Team members mirror what they see. If the leader walks in with low energy or frustration, the team absorbs it. But if the leader models calm confidence, focus, and positivity, that mindset ripples through the business. Ian uses the concept of the “shadow of the leader” to describe this effect and urges MSP owners to become conscious of the influence they carry every day. Practical tools also come into play. Ian recommends using DISC profiling to understand how different personalities work and communicate within a team. Knowing who thrives on detail, who leads naturally, and who needs space to create helps prevent tension and improves collaboration. He also advises journaling weekly wins as a habit. This reflection process helps leaders recognise how far they've come, reinforces confidence, and resets their mindset for the next challenge. Throughout the episode, Ian brings together mindset and action in a way that is both motivational and practical. He reminds MSP owners that affirmations and belief alone are not enough. They must be followed by structure, discipline, and consistent action. Change begins by catching negative language in the moment and reframing it into something constructive. It continues through small daily habits that reinforce confidence and leadership presence By the end of the episode, the message is clear: change your language, change your business, change your life. Belief fuels behaviour, and behaviour drives results. Every MSP owner has the potential to lead with strength and clarity, but it starts with internal dialogue. The silent language you use can either keep you stuck or propel you forward. This episode is a reminder that success begins between your ears. When you build a habit of positive language, surround yourself with the right people, and empower your team to take ownership, you create the foundation for sustainable MSP growth. Whether you are aiming for your first million or scaling towards five, the mindset principles shared here are the groundwork for everything that follows. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

The podcast episode explores three significant shifts impacting the managed service provider (MSP) and technology landscape. The first topic centers on the ongoing debate regarding artificial intelligence (AI) and its role in empowering non-skilled workers versus enhancing the capabilities of skilled professionals. The discussion highlights the current state of AI adoption in organizations, emphasizing that while skilled workers are leveraging AI to augment their expertise, many smaller MSPs are still in the experimental phase, using AI for basic tasks rather than integrating it into their core operations.The second major theme is the emergence of the security-first MSP model, where cybersecurity is not merely an add-on service but a fundamental aspect of the business. Research indicates that a significant portion of MSPs still view cybersecurity as a secondary function, with only a small percentage considering it a core part of their offerings. This raises concerns about the preparedness of MSPs to meet the growing cybersecurity demands of their clients, especially as regulations and compliance requirements become more stringent.The final discussion point addresses the readiness of small and medium-sized businesses (SMBs) for AI-powered cyber attacks. The experts note that many SMBs are ill-prepared for the evolving threat landscape, often relying on outdated strategies that may no longer be effective. The conversation underscores the necessity for MSPs to not only enhance their cybersecurity offerings but also to educate their clients about the importance of integrating cybersecurity into their overall business strategy.Throughout the episode, the hosts emphasize the need for MSPs to adopt a more proactive approach to cybersecurity and AI integration. They argue that as the technology landscape continues to evolve, MSPs must refine their business models and operational processes to remain competitive. The discussion concludes with a call for MSPs to embrace their role as trusted advisors, guiding their clients through the complexities of cybersecurity and AI, and ensuring that they are equipped to navigate the challenges of the modern digital environment.

I'm breaking down exactly how to handle one of the most frustrating situations in MSP sales: when you fix a break-fix problem for a prospect, mention managed services, and then get completely ghosted. The reality is they no longer feel the pain after you've solved their problem, so there's no urgency to move forward. Instead of making one or two follow-ups and giving up, I'm showing you how to build a simple five-email sequence that does the heavy lifting for you. This sequence educates them, shifts their mindset, and nurtures them from "not ready" to "let's talk" - without you having to badger them every week. I'll walk you through exactly what to include in each email, how to make it valuable enough that they'd want to share it, and how this same strategy works for any recurring sales objection you're dealing with. One of my clients tried this and got a callback four weeks later asking about security assessments - that's how you turn qualified prospects into qualified opportunities//Welcome to Repeatable Revenue, hosted by strategic growth advisor , Ray J. Green.About Ray:→ Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on:YouTube | LinkedIn | Facebook | Twitter | Instagram

Overview:  In this episode of the SMB Community Podcast, James Kernan interviews Kevin Schmidt from Coalition. They discuss the importance of cybersecurity and cyber risk management, focusing on Coalition's comprehensive approach that integrates cyber insurance with cybersecurity solutions. Kevin highlights the unique aspects of Coalition's services, which include active insurance and real-time risk assessments. He explains how their platform helps service providers discuss cybersecurity as a business risk, emphasizing the financial impact of cyber incidents on SMBs. Kevin also outlines their strategic partner program and upcoming events. Listeners are encouraged to contact Kevin for more information about Coalition's offerings and how they can collaborate.  --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 01:06 Kevin Schmidt's Background and Career Journey 02:12 Overview of Coalition Security's Services 05:40 Deep Dive into Coalition's Cyber Risk Management Platform 11:17 Engaging with Coalition: How MSPs Can Benefit 16:18 Why Choose Coalition? 19:06 Upcoming Events and Future Plans for Coalition 20:14 How to Get in Touch with Coalition 21:10 Conclusion and Final Thoughts --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

 In this exclusive episode of UC Today, David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company's evolving cloud communications strategy.Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that's helping businesses modernize—without sacrificing the support they need. Whether you're navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear.TTx has spent decades helping businesses stay connected—and they're not slowing down. In this candid conversation, Aaron Clark shares how Intermedia's white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

Guest: Hannah Patten MSP, CCC-SLPEarn 0.1 ASHA CEU for this episode with Speech Therapy PD: https://www.speechtherapypd.com/courses/brain-injury-and-the-pediatric-slpPediatric brain injuries can happen for many different reasons, and they may affect speech, language, feeding, and even result in dysphagia. For many SLPs, working with children who have a brain injury can feel overwhelming, especially if this is a new population for you.In this episode of First Bite, Michelle Dawson, MS, CCC-SLP, CLC, BCS-S, sits down with Hannah Patten, MSP, CCC-SLP, from the Mayo Clinic. Hannah shares the most common causes of pediatric brain injuries, current evidence-based approaches for evaluation and treatment, and practical interventions that can make a real difference.You will leave with functional resources, new ideas, and the confidence to bring hope and support to these little ones and their families.About the Guest(s): Hannah Patten is a speech-language pathologist at Mayo Clinic in Rochester, Minnesota, working in acute care and as part of the Aerodigestive Clinic. She is involved in research projects examining the relationship between oropharyngeal dysphagia and aspiration-related lung disease. She previously worked at Children's Healthcare of Atlanta in inpatient rehabilitation and completed her clinical fellowship at the Charlie Norwood VA Medical Center. Her clinical interests include dysphagia across the lifespan, dysphagia evaluation and treatment in the ICU, pediatric and neonatal feeding and swallowing dysfunction, and tracheostomy and ventilator dependence.

Small and medium-sized businesses (SMBs) are significantly increasing their spending on cybersecurity solutions, with managed detection and response (MDR) and network detection and response (NDR) expected to grow by 107% and 118%, respectively. However, despite this financial commitment, a recent study reveals that 83% of SMBs do not conduct formal security awareness training, and nearly half lack established incident response protocols. This operational gap is concerning, as the average financial loss from a security incident for these businesses is estimated at $1.6 million. The study emphasizes that technology alone cannot address the underlying issues of process and expertise that leave many businesses vulnerable.Microsoft's sixth annual digital defense report highlights a troubling trend where over half of cyberattacks are now financially motivated, with ransomware and extortion being primary drivers. Critical public services, such as hospitals and local governments, are particularly at risk due to limited cybersecurity budgets and inadequate incident response capabilities. Nation-state actors are also evolving their tactics, with countries like China and North Korea increasing their cyber espionage efforts. Microsoft stresses the importance of organizations staying informed about threats and collaborating with industry peers to enhance their defenses.For managed service providers (MSPs), this situation presents a unique opportunity. Clients are investing in cybersecurity tools but require assistance in operationalizing these tools into effective security measures. MSPs can help by building processes, training personnel, and conducting tabletop exercises to ensure that businesses are not just purchasing products but are genuinely prepared for potential threats. The podcast emphasizes that cybersecurity is not merely about acquiring tools; it is fundamentally about preparedness and having a well-executed plan tailored to the business's needs.Additionally, the episode discusses recent product updates from various vendors, including Nerdio, SureWeb, and Veeam, which are introducing new AI tools and partner updates to enhance MSP operations. The importance of human capital in maintaining complex systems is also highlighted, particularly in light of Amazon's recent AWS outage, which was exacerbated by significant layoffs leading to a loss of institutional knowledge. The podcast concludes with a call for MSPs to audit their technology stacks and focus on the impact of workflows rather than just features, ensuring that they are prepared for any chaos that may arise. Four things to know today00:00 The Cybersecurity Paradox: SMBs Spend More Than Ever, But Stay Just as Vulnerable04:21 ConnectWise's Critical Automate Flaws Highlight the Growing Risk of On-Prem RMMs06:11 From Layoffs to Latency: Amazon's DNS Outage Reveals the True Cost of Lost Expertise09:06 AI, Compliance, and Cloud PCs: Vendors Race to Redefine MSP Efficiency Ahead of Microsoft's 2025 Shift This is the Business of Tech.    Supported by:  https://try.auvik.com/dave-switchhttps://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship

In this engaging episode of MSP Business School, host Brian Doyle converses with Alex Farling, a notable name in the Managed Service Provider sector. The discussion revolves around Alex's rich professional journey, from his early days in corporate training to managing an MSP, and eventually co-founding Lifecycle Insights. The conversation highlights how current trends, specifically AI, are forging new paths for MSPs to transition into strategic advisors, rather than purely technical service providers. Focusing on the rise of AI and its influence in the MSP landscape, Alex elucidates how technology is providing unprecedented opportunities for businesses to streamline operations without jargon-laden pitches. He delves into his latest venture, Empath, which aims to aggregate and centralize thought leadership and learning within the MSP industry. By cultivating a platform for continuous learning, Alex and his team aim to equip MSPs with the tools needed to grow and adapt in the fast-evolving tech environment. The episode is a treasure trove of insights for MSPs seeking to differentiate themselves in a highly competitive market. Key Takeaways: AI as a Catalyst: AI offers a unique chance for MSPs to become true strategic advisors, helping businesses streamline operations without using overly technical language. Decentralized Thought Leadership: Empath focuses on creating a centralized learning platform, aggregating insights from various thought leaders to guide MSPs in diverse areas beyond just cybersecurity. Transparency and Accountability: Alex stresses the importance of scorecards in driving team success and keeping everyone aligned toward shared goals. Empath's Innovative Approach: By collaborating with vendors and MSP insiders, Empath is building a comprehensive educational platform that supports progressive learning paths for MSP professionals. Continuous Growth and Learning: The episode underscores the value of ongoing training and accountability in transforming MSPs and helping them achieve excellence. Guest Name: Alex Farling LinkedIn page: https://www.linkedin.com/in/alexjfarling/ Company: Empath Website: https://empathmsp.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Jess Hotter is the 2022 Freeride World Tour Champion and a fixture in ski movies but Jess wasn't a ski prodigy or anything like that when she was coming up. She had a ski life and future that screamed “liftie” but Jess wasn't going to settle for that. An initial push from her parents for a post high school gap year in Canada, created a ski journey that has had Jess living in more world class resorts than almost anyone on the podcast...All before she achieved her pro ski success. Jess played the long game, surrounded herself with what she loved, and it all worked out in the end. Yes, life can be that easy if you're as hard working and passionate as Jess. Australian legend Anna Segal asks the Inappropriate Questions. Jess Hotter Show Notes: 4:00: Religion, ski bum stuff, Bently, NZ Islands, club field  skiing, dropping cliffs, the Wells brothers and influences, her parents push her to move to Banff  21:00:  Therm-ic Heated Socks: The branded that invented Heated Socks Stanley:  The brand that invented the category! Only the best for Powell Movement listeners.  Check out Stanley1913.com   Best Day Brewing:  All of the flavor of your favorite IPA or Kolsch, without the alcohol, the calories or sugar. 24:00: Skiing Powder, ski patroller, her travels to both islands and Japan, competing, Alaska, world travel, and Freeride 41:00: Elan Skis:  Over 75 years of innovation that makes you better. Outdoor Research: Click here for 25% off Outdoor Research products (not valid on sale items or pro products) 43:00: Killing it in 2019,  NZ  Freeride Team, sponsors, FWT Kicking Horse, pandemic kills momentum, FWT Champion , not making the tour, and MSP 68:00: Inappropriate Questions with Anna Segal

I burned through $50,000 and four virtual assistants trying to fix my operations and tech stack, and things only got worse. The problem? I was trying to skip the hard part - actually understanding what needed to be fixed before hiring someone to fix it.Dan Sullivan's "Who Not How" advice is brilliant, but there's a critical piece missing that cost me nine months and left my business in worse shape than when I started. The real formula isn't just "who not how" - it's "you, then who, somehow."I see MSP owners make this exact same mistake on the sales side constantly. They hire agency after agency, SDR after SDR, trying to outsource their way out of a problem they don't fully understand. If you've burned through multiple people in the same role, the role is probably wrong - not the people.You don't need to become an expert, but you need to understand the problem well enough to know who you're hiring for, what success looks like, and how to measure progress. Otherwise, you're just throwing money at a problem and hoping it goes away.This was an expensive lesson for me. Hopefully you can learn it without paying the same tuition//Welcome to Repeatable Revenue, hosted by strategic growth advisor , Ray J. Green.About Ray:→ Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on:YouTube | LinkedIn | Facebook | Twitter | Instagram

Às vezes, viver a própria história é o maior desafio de um artista. Mauro Sousa acaba de interpretar o próprio pai no longa “Mauricio de Sousa – O Filme”, e, ao fazer isso, mergulhou nas memórias, nos afetos e no legado de uma das marcas mais queridas do Brasil.Entre o palco, o cinema e a direção executiva da MSP, Mauro mostra que seu legado esta apenas no começo — o resto é criar com coragem, transformar com propósito e sustentar autenticidade em meio a tantas expectativas.Um papo sobre arte, família, diversidade e o poder de construir narrativas que atravessam gerações.Vambora entender como esse sucesso aconteceu?Toda semana tem novo episódio no ar, pra não perder nenhum, siga: ​LinkedIn: https://www.linkedin.com/in/thaisroque/​Instagram Thais: https://www.instagram.com/thaisroque/ ​Instagram DCNC: https://www.instagram.com/decaronanacarreira/​TikTok: https://www.tiktok.com/@decaronanacarreira​YouTube: https://www.youtube.com/@Decaronanacarreira?sub_confirmation=1Thaís veste​Look - ByNV​Sapatos – Arezzo ​Brincos – Paola Vilas​Styling – André Puertas​Beleza – Cris Dallé​Link do Mauro:​Insta do Mauro - https://www.instagram.com/maurosousaMala de viagem:​A hora da estrela – Clarice Lispector​Divertidamente – filme​Doc Mauricio de Sousa – NatGEOEquipe que faz acontecer:​Criação, roteiro e apresentação: Thais Roque​Consultoria de conteúdo: Beatriz Fiorotto​Produção: José Newton Fonseca​Sonorização e edição: Felipe Dantas​Identidade Visual: João Magagnin

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss weekend highlights and then dive into crucial advice for improving monthly cash flow for Managed Service Providers (MSPs). They emphasize the importance of collecting payments upfront, managing monthly subscription income, and understanding monthly burn rates. They also cover consumer insights, including the rise of 'silver startups' among older generations and increasing tech budgets for cloud, cybersecurity, and AI. Finally, industry updates include the appointment of a new VP of Global Channel Sales at Microsoft and insights from a recent OpenText cybersecurity survey. --- Chapter Markers: 00:00 Introduction and Welcome 00:37 Weekend Recap  04:08 MSP Question of the Week: Improving Monthly Cash Flow  09:55 Industry News: New Channel Leader at Microsoft 11:11 Industry News: OpenText Cybersecurity Survey 14:06 Industry News: SMBs Increasing Tech Budgets 16:47 Silver Startups on the Rise 20:47 Upcoming Events and Final Thoughts --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Send us a textWhat connects aviation, law, and cybersecurity? In this powerful episode, Joey Pinz uncovers the journey of building resilience and innovation through unlikely intersections.David Setzer shares his early passion for flying, reflecting on family ties to aviation and the lessons of safety and precision. He then takes us through his fascination with law and philosophy, connecting ancient principles of due process to modern justice.But the heart of the conversation lies in the creation of Mailprotector—a company born from humble beginnings that became a leader in email security. David reveals the early days of battling spam and viruses, the rise of ransomware, and why email remains the number one entry point for cyberattacks. He explains how AI and behavioral analysis are reshaping defenses, and why small businesses and MSPs must rethink security as foundational, not optional.

LockBit is back—and stronger than ever. After multiple takedowns and sanctions, the ransomware-as-a-service giant has resurfaced with LockBit 5.0, a version designed to hit harder, spread faster, and target virtualization at scale.In this episode of Reimagining Cyber, Tyler Moffitt unpacks what's changed, why LockBit 5.0 matters, and what organizations should be doing now to reduce risk. From hypervisor attacks and cross-platform payloads to cartel-style alliances among cybercriminal crews, we explore how ransomware continues to evolve—and what defenders can learn from it.Whether you're an enterprise IT leader, MSP, or simply tracking the ransomware economy, this episode offers practical actions and strategic insights you can put to work this week.Follow or subscribe to the show on your preferred podcast platform.Share the show with others in the cybersecurity world.Get in touch via reimaginingcyber@gmail.com As featured on Million Podcasts' Best 100 Cybersecurity Podcast and Best 70 Chief Information Security Officer CISO Podcasts rankings.

Erik Braden, managing partner at Braden Business Systems, uncovers the secrets behind transforming a family business into a nationwide managed technology powerhouse. From his early days on Wall Street to navigating the intricate balance of preserving a strong business legacy while fostering growth, Erik's journey is a testament to the power of persistence, accountability, and adhering to core values. This episode unpacks the challenges of working with AI and cybersecurity, highlighting the imperative of a secure infrastructure to prevent data leaks and ensure seamless technology integration.  Our conversation with Erik also takes a fascinating turn as we explore innovative sales strategies and the critical role of CRM technology in modern business operations. Collaborating with Dale Dupree of the Sales Rebellion, Erik shares insights on how to break away from traditional sales methods and embrace a more community-driven, impactful approach. Through strategic roadmapping, compliance with cyber insurance policies, and the art of pattern interrupt marketing, Erik reveals how businesses can not only survive but thrive in a competitive environment.  Leadership with a genuine touch is the cornerstone of Erik's philosophy, as he emphasizes vulnerability and authenticity in managing successful teams. By sharing personal growth stories and illustrating the power of leading by example, Erik underscores the importance of empowering team members to devise solutions and innovate. As businesses gear up for the AI revolution, he stresses on fostering a culture of collaboration and emotional intelligence, paving the way for a future where technology and humanity coalesce for unprecedented success.  Erik Braden is the CEO and Managing Partner of Braden Business Systems, where he has led the company's evolution from a regional office equipment dealer to a nationally recognized technology leader. With a background in investment banking and private equity across New York, Los Angeles, and Zurich, Erik brought strategic discipline and a global outlook to the family business. Under his leadership, Braden has quadrupled in size, expanded into managed IT, cybersecurity, and document management, and earned top rankings on the MSP 501 list.  Known for his people-first approach and culture of transparency, Erik has driven record growth while maintaining exceptional client satisfaction and employee retention. His leadership has earned him accolades including the MSP 501 Executive of the Year and the Fortress Cybersecurity Leadership Award. Outside of work, he supports over 100 nonprofits annually and serves on several industry boards.    Quotes: "Persistence opens doors, but accountability keeps them open." "Leadership with a genuine touch is the cornerstone of my philosophy. Vulnerability and authenticity in managing teams lead to success." "As businesses gear up for the AI revolution, it's crucial to foster a culture of collaboration and emotional intelligence." "You can't just bolt AI onto your operations without a secure infrastructure; the risks of data leaks are too great."   Links: Erik's LinkedIn - https://www.linkedin.com/in/erik-braden-1930904/ Braden Business Systems - https://bradenonline.com Find this episode and all other Sales Lead Dog episodes at https://empellorcrm.com/salesleaddog/ 

Today's guest is Steve Taczala, VP of Service Operations at Impact Networking. Impact Networking is a managed service provider founded in 1999, with more than 20 US offices, supporting organizations in IT, cybersecurity, and applying AI to business operations. Taczala brings extensive experience in managing MSP service operations and improving IT workflows. Steve joins Emerj Editorial Director Matthew DeMello to discuss how enterprise teams can reduce ticket noise, prioritize actionable incidents, and prepare service desks for AI-driven operations. Steve also shares practical strategies for staging platform migrations, implementing intelligent ticket routing, and using AI to enhance team efficiency and the overall customer experience. This episode is sponsored by Xurrent. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

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