Podcasts about msp

Send us a textIn this episode of Joey Pinz Discipline Conversations, we sit down with Terry McGill, CRO and Partner at Pegasus Technology Solutions, to explore the intersection of barbecue passion, business leadership, and MSP strategy.Terry shares his journey from Toronto to Dallas, his love for mesquite smoking, and how food and relationships connect to leadership. We dive into Pegasus's approach to managed services, including co-managed IT, cloud strategy, and client partnerships. Terry also discusses the challenges MSPs face—cybersecurity, talent retention, and growth—and how discipline, peer groups, and culture fuel long-term success.✨ Highlights:Pegasus's “culture over growth” philosophy in the competitive MSP landscapeThe role of peer groups (Evolve, EOS, Vistage) in shaping business successHow discipline applies equally to fitness, family, and building a sales engine 

Send us a textIn this inspiring conversation, Mitch Macauley shares his journey from a multicultural upbringing in Europe and West Africa to building a career that spans aerospace engineering, product development, and global tech partnerships. He discusses the hurdles of cultural adaptation, the challenges and opportunities facing MSPs, and how AI is reshaping business operations. Mitch also opens up about his personal weight-loss journey, showing how discipline is the key to both professional success and personal well-being.Highlights:

On this episode of The Cybersecurity Defenders Podcast we speak with Hannah Lloyd, Co-Founder and CRO of enhanced.io, about how MSPs can launch, sell and scale security offerings.With 10+ years of channel sales experience, Hannah leads global new business generation and account management to deliver innovative cybersecurity solutions to enhanced.io's MSP partners. As a GTIA EC member (2018) and Chair (2021), Hannah is actively involved in the MSP channel community. Support our show by sharing your favorite episodes with a friend, subscribe, give us a rating or leave a comment on your podcast platform. This podcast is brought to you by LimaCharlie, maker of the SecOps Cloud Platform, infrastructure for SecOps where everything is built API first. Scale with confidence as your business grows. Start today for free at limacharlie.io.

NotiMundo Estelar - Germán Rodas, Adquisición masiva de medicamentos por parte del IESS y MSP, ¿deben ser auditadas? by FM Mundo 98.1

बिहार चुनाव के लिए महागठबंधन ने ‘बिहार का तेजस्वी प्रण' नाम से घोषणापत्र जारी किया, घोषणापत्र में रोजगार, किसानों के लिए MSP गारंटी, हर परिवार के एक सदस्य को सरकारी नौकरी जैसे वादे किए गए, नीतीश कुमार का तेजस्वी पर युवाओं को नौकरी के नाम पर गुमराह करने का आरोप, प्रशांत किशोर को चुनाव आयोग ने भेजा नोटिस, केंद्र ने 8वें वेतन आयोग की अध्यक्षता पूर्व न्यायाधीश रंजना प्रकाश देसाई को सौंपी, राष्ट्रपति द्रौपदी मुर्मू कल रफ़ैल विमान में उड़ान भरेंगी, बिहार में राहुल और प्रियंका गांधी की रैलियों का कार्यक्रम तय, कर्नाटक सरकार को हाईकोर्ट से झटका, चक्रवात मोंथा आज रात आंध्र तट से टकराने की संभावना और मोहम्मद शमी के रणजी में शानदार प्रदर्शन ने दक्षिण अफ्रीका सीरीज में वापसी की उम्मीदें बढ़ाईं. सिर्फ 5 मिनट में सुनिए शाम 7 बजे तक की बड़ी ख़बरें.

Overview: In this episode of the SMB Community Podcast, hosted by James Kernan, special guest Leslie Dewey, CEO of Sweetwater Street, shares her expertise on artificial intelligence (AI). Leslie discusses her background in media and security, which led her to a passion for AI. She provides insights into AI literacy, automation benefits, and practical tips for business owners to integrate AI into their operations. The conversation also covers the importance of AI training, the challenges of data security, and ways to leverage AI as a competitive advantage. Leslie emphasizes the need for responsible AI use and offers guidance on navigating the rapidly evolving AI landscape.  --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:43 Meet Leslie Dewey: AI Guru and CEO of Sweetwater Street 01:13 Leslie's Journey into AI and Security 01:57 Sweetwater Street's Mission and AI Literacy 04:09 AI in Business: Benefits and Applications 05:57 Tips and Tricks for Using AI Tools 09:03 Deep Research and Competitive Analysis with AI 11:22 Monetizing AI and Data Security Challenges 15:46 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In this episode, Marc Sumner sits down with Lewis Pope, one of the Head Nerds at Enable, to explore the evolving world of cybersecurity, Reseller and MSP challenges, and what it really means to build cyber resilience in 2025 and beyond.

Send us a textEp. 99 of the Cyber Law Revolution is live!In this episode, we discuss the importance of a good managed service provider (“MSP”) and how a bad MSP can cripple you. We walk through the different aspects that define both a good and bad MSP. Also, we touch on the recent AWS outage and how we are all dependent on these large cloud-based providers.Keep the questions, calls, comments, etc. coming – 410-917-5189 or spollock@mcdonaldhopkins.com

Ian begins by reflecting on how mindset shapes outcomes. He shares how his own transformation began during long commutes to Heathrow Airport years ago, when he discovered the power of self-belief through learning from leaders like Tony Robbins. That journey sparked a shift in perspective, from being an employee to building a business owner mindset. The lesson is simple but profound: your body listens to what your mind tells it. If you believe you can achieve something, you probably will. If you believe you cannot, that becomes your reality too. Many MSP owners, as Ian points out, didn't plan to become business leaders. Most began as technicians who happened to grow into ownership. They excel at problem-solving for clients but often struggle to apply the same logic to their own growth. The result is self-doubt, limited belief, and a feeling of being stuck. Ian reminds listeners that personal growth must come before business growth. This is why The MSP Growth Hub focuses heavily on developing leadership confidence alongside commercial strategy. As Ian says, “We help businesses grow, but we have to grow you first.” He challenges MSP owners to recognise how their words shape their world. The language they use, especially the quiet, internal language, determines what they act on and what they avoid. Phrases like “I don't have time,” or “I'm not cut out for leadership,” are not statements of fact but instructions to the brain that shut down opportunity. Replacing them with more empowering language such as “I need to prioritise my thousand-pound tasks” immediately shifts focus from limitation to action. A key insight Ian shares is that environment matters just as much as mindset. The people you surround yourself with influence your standards, your energy, and your belief in what's possible. He reminds MSPs that they become the average of the five people they spend the most time with. If you constantly engage with people who complain about what cannot be changed, you absorb that energy. Surround yourself instead with people who inspire you, who push boundaries, and who live by example. This is the community The MSP Growth Hub strives to create: one built on encouragement, accountability, and shared ambition. Ian also reflects on the role of leadership in overcoming self-doubt. Many MSP owners still hold on to the idea that they must do everything themselves. This belief not only causes burnout but also prevents the team from stepping up. He encourages owners to delegate more, even if that means allowing others to complete tasks to 80 percent of your standard. Good is often good enough when it frees up your time to focus on strategic, high-value work. A business grows faster when the owner stops being the bottleneck. He highlights the importance of language within leadership. The way an MSP owner communicates sets the tone for the whole organisation. Team members mirror what they see. If the leader walks in with low energy or frustration, the team absorbs it. But if the leader models calm confidence, focus, and positivity, that mindset ripples through the business. Ian uses the concept of the “shadow of the leader” to describe this effect and urges MSP owners to become conscious of the influence they carry every day. Practical tools also come into play. Ian recommends using DISC profiling to understand how different personalities work and communicate within a team. Knowing who thrives on detail, who leads naturally, and who needs space to create helps prevent tension and improves collaboration. He also advises journaling weekly wins as a habit. This reflection process helps leaders recognise how far they've come, reinforces confidence, and resets their mindset for the next challenge. Throughout the episode, Ian brings together mindset and action in a way that is both motivational and practical. He reminds MSP owners that affirmations and belief alone are not enough. They must be followed by structure, discipline, and consistent action. Change begins by catching negative language in the moment and reframing it into something constructive. It continues through small daily habits that reinforce confidence and leadership presence By the end of the episode, the message is clear: change your language, change your business, change your life. Belief fuels behaviour, and behaviour drives results. Every MSP owner has the potential to lead with strength and clarity, but it starts with internal dialogue. The silent language you use can either keep you stuck or propel you forward. This episode is a reminder that success begins between your ears. When you build a habit of positive language, surround yourself with the right people, and empower your team to take ownership, you create the foundation for sustainable MSP growth. Whether you are aiming for your first million or scaling towards five, the mindset principles shared here are the groundwork for everything that follows. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon! 

In this podcast episode, host Daniel Welling catches up with former colleague Graham to discuss their shared history and Graham's career journey, from his early days at Solsis to his significant role at NewCMI and beyond. The conversation explores the evolution of Managed Service Providers (MSPs), touching upon Graham's transition from a techie at HP to a business owner, and eventually into a sales and marketing role. Key topics covered include the distinctions between selling to large versus small businesses, the importance of having a dedicated sales function, and strategies for nurturing customer relationships. Graham also shares insights into their successful sales methodologies and the significance of specialised roles within a sales team to drive growth. Listeners gain valuable perspectives on the intricate balance between technical expertise and sales acumen necessary for scaling an MSP business.    00:00 Welcome and Introduction  01:05 Early Career and First Customer  02:26 Evolution of the MSP Business  04:28 Challenges and Strategies in Sales  10:40 Transition to Sales and Marketing  14:50 Selling to Larger vs. Smaller Customers  17:55 Pivot to SMB Market  19:29 NewCMI Sales Journey  19:45 Transition to Sales and Marketing  21:03 Focusing on Existing Customers  22:24 Acquisition and Team Expansion  22:42 Investing in Marketing  24:15 Sales Team Structure and Roles  29:58 Outbound Calling and SDR Role  35:40 Final Thoughts and Shameless Plug      Connect with Graham Stead on LinkedIn by clicking here – https://www.linkedin.com/in/grahamstead  Connect with Daniel Welling on LinkedIn by clicking here –https://www.linkedin.com/in/daniel-welling-54659715/  Connect with Adam Morris on LinkedIn by clicking here – https://www.linkedin.com/in/adamcmorris/  Visit The MSP Finance Team website, simply click here –https://www.mspfinanceteam.com/      MSP Glossary: MSP Finance Glossary Explained | MSP Finance Team    We look forward to catching up with you on the next one. Stay tuned! 

The podcast episode explores three significant shifts impacting the managed service provider (MSP) and technology landscape. The first topic centers on the ongoing debate regarding artificial intelligence (AI) and its role in empowering non-skilled workers versus enhancing the capabilities of skilled professionals. The discussion highlights the current state of AI adoption in organizations, emphasizing that while skilled workers are leveraging AI to augment their expertise, many smaller MSPs are still in the experimental phase, using AI for basic tasks rather than integrating it into their core operations.The second major theme is the emergence of the security-first MSP model, where cybersecurity is not merely an add-on service but a fundamental aspect of the business. Research indicates that a significant portion of MSPs still view cybersecurity as a secondary function, with only a small percentage considering it a core part of their offerings. This raises concerns about the preparedness of MSPs to meet the growing cybersecurity demands of their clients, especially as regulations and compliance requirements become more stringent.The final discussion point addresses the readiness of small and medium-sized businesses (SMBs) for AI-powered cyber attacks. The experts note that many SMBs are ill-prepared for the evolving threat landscape, often relying on outdated strategies that may no longer be effective. The conversation underscores the necessity for MSPs to not only enhance their cybersecurity offerings but also to educate their clients about the importance of integrating cybersecurity into their overall business strategy.Throughout the episode, the hosts emphasize the need for MSPs to adopt a more proactive approach to cybersecurity and AI integration. They argue that as the technology landscape continues to evolve, MSPs must refine their business models and operational processes to remain competitive. The discussion concludes with a call for MSPs to embrace their role as trusted advisors, guiding their clients through the complexities of cybersecurity and AI, and ensuring that they are equipped to navigate the challenges of the modern digital environment.

I'm breaking down exactly how to handle one of the most frustrating situations in MSP sales: when you fix a break-fix problem for a prospect, mention managed services, and then get completely ghosted. The reality is they no longer feel the pain after you've solved their problem, so there's no urgency to move forward. Instead of making one or two follow-ups and giving up, I'm showing you how to build a simple five-email sequence that does the heavy lifting for you. This sequence educates them, shifts their mindset, and nurtures them from "not ready" to "let's talk" - without you having to badger them every week. I'll walk you through exactly what to include in each email, how to make it valuable enough that they'd want to share it, and how this same strategy works for any recurring sales objection you're dealing with. One of my clients tried this and got a callback four weeks later asking about security assessments - that's how you turn qualified prospects into qualified opportunities//Welcome to Repeatable Revenue, hosted by strategic growth advisor , Ray J. Green.About Ray:→ Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on:YouTube | LinkedIn | Facebook | Twitter | Instagram

Overview:  In this episode of the SMB Community Podcast, James Kernan interviews Kevin Schmidt from Coalition. They discuss the importance of cybersecurity and cyber risk management, focusing on Coalition's comprehensive approach that integrates cyber insurance with cybersecurity solutions. Kevin highlights the unique aspects of Coalition's services, which include active insurance and real-time risk assessments. He explains how their platform helps service providers discuss cybersecurity as a business risk, emphasizing the financial impact of cyber incidents on SMBs. Kevin also outlines their strategic partner program and upcoming events. Listeners are encouraged to contact Kevin for more information about Coalition's offerings and how they can collaborate.  --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 01:06 Kevin Schmidt's Background and Career Journey 02:12 Overview of Coalition Security's Services 05:40 Deep Dive into Coalition's Cyber Risk Management Platform 11:17 Engaging with Coalition: How MSPs Can Benefit 16:18 Why Choose Coalition? 19:06 Upcoming Events and Future Plans for Coalition 20:14 How to Get in Touch with Coalition 21:10 Conclusion and Final Thoughts --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

 In this exclusive episode of UC Today, David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company's evolving cloud communications strategy.Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that's helping businesses modernize—without sacrificing the support they need. Whether you're navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear.TTx has spent decades helping businesses stay connected—and they're not slowing down. In this candid conversation, Aaron Clark shares how Intermedia's white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

Live from the NAMSS 49th Educational Conference and Exhibition in Portland, Oregon, guest host Teresa Saulnier, CPCS, CPMSM, sits down with Jennifer Dorais, MHA, CPMSM, CPCS; and Karen Vineyard, CPCS, CPMSM, to talk all-things credentialing by proxy and delegated credentialing. Learn how these models are transforming the MSP profession, what implementation looks like in practice, and how MSPs are leading the way.https://www.namss.org/ | https://www.namssgateway.org/ | NAMSS Credentialing by Proxy Guidebook | https://www.namssgateway.org/Article/s6-episode-3-credentialing-by-proxy-for-telemedicine-practitioners

Guest: Hannah Patten MSP, CCC-SLPEarn 0.1 ASHA CEU for this episode with Speech Therapy PD: https://www.speechtherapypd.com/courses/brain-injury-and-the-pediatric-slpPediatric brain injuries can happen for many different reasons, and they may affect speech, language, feeding, and even result in dysphagia. For many SLPs, working with children who have a brain injury can feel overwhelming, especially if this is a new population for you.In this episode of First Bite, Michelle Dawson, MS, CCC-SLP, CLC, BCS-S, sits down with Hannah Patten, MSP, CCC-SLP, from the Mayo Clinic. Hannah shares the most common causes of pediatric brain injuries, current evidence-based approaches for evaluation and treatment, and practical interventions that can make a real difference.You will leave with functional resources, new ideas, and the confidence to bring hope and support to these little ones and their families.About the Guest(s): Hannah Patten is a speech-language pathologist at Mayo Clinic in Rochester, Minnesota, working in acute care and as part of the Aerodigestive Clinic. She is involved in research projects examining the relationship between oropharyngeal dysphagia and aspiration-related lung disease. She previously worked at Children's Healthcare of Atlanta in inpatient rehabilitation and completed her clinical fellowship at the Charlie Norwood VA Medical Center. Her clinical interests include dysphagia across the lifespan, dysphagia evaluation and treatment in the ICU, pediatric and neonatal feeding and swallowing dysfunction, and tracheostomy and ventilator dependence.

Small and medium-sized businesses (SMBs) are significantly increasing their spending on cybersecurity solutions, with managed detection and response (MDR) and network detection and response (NDR) expected to grow by 107% and 118%, respectively. However, despite this financial commitment, a recent study reveals that 83% of SMBs do not conduct formal security awareness training, and nearly half lack established incident response protocols. This operational gap is concerning, as the average financial loss from a security incident for these businesses is estimated at $1.6 million. The study emphasizes that technology alone cannot address the underlying issues of process and expertise that leave many businesses vulnerable.Microsoft's sixth annual digital defense report highlights a troubling trend where over half of cyberattacks are now financially motivated, with ransomware and extortion being primary drivers. Critical public services, such as hospitals and local governments, are particularly at risk due to limited cybersecurity budgets and inadequate incident response capabilities. Nation-state actors are also evolving their tactics, with countries like China and North Korea increasing their cyber espionage efforts. Microsoft stresses the importance of organizations staying informed about threats and collaborating with industry peers to enhance their defenses.For managed service providers (MSPs), this situation presents a unique opportunity. Clients are investing in cybersecurity tools but require assistance in operationalizing these tools into effective security measures. MSPs can help by building processes, training personnel, and conducting tabletop exercises to ensure that businesses are not just purchasing products but are genuinely prepared for potential threats. The podcast emphasizes that cybersecurity is not merely about acquiring tools; it is fundamentally about preparedness and having a well-executed plan tailored to the business's needs.Additionally, the episode discusses recent product updates from various vendors, including Nerdio, SureWeb, and Veeam, which are introducing new AI tools and partner updates to enhance MSP operations. The importance of human capital in maintaining complex systems is also highlighted, particularly in light of Amazon's recent AWS outage, which was exacerbated by significant layoffs leading to a loss of institutional knowledge. The podcast concludes with a call for MSPs to audit their technology stacks and focus on the impact of workflows rather than just features, ensuring that they are prepared for any chaos that may arise. Four things to know today00:00 The Cybersecurity Paradox: SMBs Spend More Than Ever, But Stay Just as Vulnerable04:21 ConnectWise's Critical Automate Flaws Highlight the Growing Risk of On-Prem RMMs06:11 From Layoffs to Latency: Amazon's DNS Outage Reveals the True Cost of Lost Expertise09:06 AI, Compliance, and Cloud PCs: Vendors Race to Redefine MSP Efficiency Ahead of Microsoft's 2025 Shift This is the Business of Tech.    Supported by:  https://try.auvik.com/dave-switchhttps://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship

In this engaging episode of MSP Business School, host Brian Doyle converses with Alex Farling, a notable name in the Managed Service Provider sector. The discussion revolves around Alex's rich professional journey, from his early days in corporate training to managing an MSP, and eventually co-founding Lifecycle Insights. The conversation highlights how current trends, specifically AI, are forging new paths for MSPs to transition into strategic advisors, rather than purely technical service providers. Focusing on the rise of AI and its influence in the MSP landscape, Alex elucidates how technology is providing unprecedented opportunities for businesses to streamline operations without jargon-laden pitches. He delves into his latest venture, Empath, which aims to aggregate and centralize thought leadership and learning within the MSP industry. By cultivating a platform for continuous learning, Alex and his team aim to equip MSPs with the tools needed to grow and adapt in the fast-evolving tech environment. The episode is a treasure trove of insights for MSPs seeking to differentiate themselves in a highly competitive market. Key Takeaways: AI as a Catalyst: AI offers a unique chance for MSPs to become true strategic advisors, helping businesses streamline operations without using overly technical language. Decentralized Thought Leadership: Empath focuses on creating a centralized learning platform, aggregating insights from various thought leaders to guide MSPs in diverse areas beyond just cybersecurity. Transparency and Accountability: Alex stresses the importance of scorecards in driving team success and keeping everyone aligned toward shared goals. Empath's Innovative Approach: By collaborating with vendors and MSP insiders, Empath is building a comprehensive educational platform that supports progressive learning paths for MSP professionals. Continuous Growth and Learning: The episode underscores the value of ongoing training and accountability in transforming MSPs and helping them achieve excellence. Guest Name: Alex Farling LinkedIn page: https://www.linkedin.com/in/alexjfarling/ Company: Empath Website: https://empathmsp.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Jess Hotter is the 2022 Freeride World Tour Champion and a fixture in ski movies but Jess wasn't a ski prodigy or anything like that when she was coming up. She had a ski life and future that screamed “liftie” but Jess wasn't going to settle for that. An initial push from her parents for a post high school gap year in Canada, created a ski journey that has had Jess living in more world class resorts than almost anyone on the podcast...All before she achieved her pro ski success. Jess played the long game, surrounded herself with what she loved, and it all worked out in the end. Yes, life can be that easy if you're as hard working and passionate as Jess. Australian legend Anna Segal asks the Inappropriate Questions. Jess Hotter Show Notes: 4:00: Religion, ski bum stuff, Bently, NZ Islands, club field  skiing, dropping cliffs, the Wells brothers and influences, her parents push her to move to Banff  21:00:  Therm-ic Heated Socks: The branded that invented Heated Socks Stanley:  The brand that invented the category! Only the best for Powell Movement listeners.  Check out Stanley1913.com   Best Day Brewing:  All of the flavor of your favorite IPA or Kolsch, without the alcohol, the calories or sugar. 24:00: Skiing Powder, ski patroller, her travels to both islands and Japan, competing, Alaska, world travel, and Freeride 41:00: Elan Skis:  Over 75 years of innovation that makes you better. Outdoor Research: Click here for 25% off Outdoor Research products (not valid on sale items or pro products) 43:00: Killing it in 2019,  NZ  Freeride Team, sponsors, FWT Kicking Horse, pandemic kills momentum, FWT Champion , not making the tour, and MSP 68:00: Inappropriate Questions with Anna Segal

1. Control through clarity  When your business starts growing faster, the natural reaction is to hold on tighter. You try to stay in every detail because it feels safer. The problem is that this habit quickly turns you into the bottleneck.  The solution is targeted delegation supported by simple and clear processes. I encourage MSP leaders to split their work into three levels. The first level is low-value work that an assistant or automation can handle. The second level is management work that belongs to team leaders who take responsibility for outcomes. The third level is strategic work where you think, decide, and set the direction of the business. When you move the low-value work off your plate, you free up space for the tasks only you can do. At The MSP Growth Hub, we coach this every week because most breakthroughs begin with this single decision. If it is a ten-pound task, automate it or assign it. If it is leadership, delegate it with trust and clarity. If it is strategic, book it in your diary and protect that time. This step alone moves owners out of the weeds and starts a chain reaction that leads to MSP success. 2. Energy before efficiency  True MSP success does not come from working longer hours or pushing through with caffeine and willpower. It comes from leading with energy and clarity. Many business owners push through exhaustion for months and wonder why their judgement slips and patience fades. The MSPs that sustain long-term success treat health as part of the business plan. They sleep properly, take breaks, exercise, and protect their recovery time. They plan holidays early, share the load with capable teams, and use metrics to stay out of constant firefighting. A tired leader makes slow and reactive choices. A rested leader sets one clear priority, communicates it well, and allows the system to deliver results.  3. Build a culture that carries weight  Your team will always mirror your energy. If you appear frantic, they will behave the same way. If you hold back decisions, they will queue at your door. The fix is leadership with clarity and trust.  Share the vision of the business and make sure every team member knows what success looks like. Place your strongest people in the areas where they have the biggest impact. Coach the middle performers to raise their standard and move on those who are not aligned. When the right people own the right roles, delivery becomes smoother, projects complete on time, and clients feel well looked after.  4. Make numbers visible  When pressure rises, your feelings can lie to you, but your numbers will always tell the truth. Build a weekly one-page dashboard that covers tickets, project milestones, sales pipeline, client satisfaction, and team capacity. Review it at the same time every week. When all the numbers are on track, take time to rest. When one number starts to slip, focus on it until it returns to normal. This rhythm keeps your business stable and your mind clear. Leaders who manage from a simple, visible scorecard protect both their profits and their peace of mind.  5. Plan thinking time  The most successful MSP owners schedule time to work on the business, not just in it. Create ninety-minute blocks each week to review progress, improve processes, and remove friction. Invite a team leader into one of these sessions and ask them to improve one small step in a key process. Document the change and share it with the wider team. Over time, you will remove dozens of small frustrations that waste hours. Many owners find this habit alone frees up their evenings and restores their balance.  6. Protect your downtime  Book your holidays in advance and treat them with the same importance as a major client project. Two weeks before you go, run a readiness drill. Confirm who covers what, check all access and systems, and prepare client communications. When you do this, the team gains confidence, clients feel secure, and you return refreshed and ready to make sharper decisions. Success without structure eventually damages well-being and client experience. Structure with heart delivers both growth and calm.  So this week, make it practical. Move one low-value task off your plate. Build one simple dashboard to review each Friday. Schedule one ninety-minute strategy block. Share one clear expectation with a team member and give them space to meet it.  At The MSP Growth Hub, we have seen these habits transform owners from busy to balanced and unlock real MSP success. If this episode resonated with you, reach out and tell us where growth has started to pinch your time or energy. The team and I can help you install the systems that protect performance and reduce stress.  You deserve an MSP that serves clients brilliantly, creates opportunities for your people, and gives you the freedom to enjoy the life you are building. That is what true MSP success looks like. Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy. Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

I burned through $50,000 and four virtual assistants trying to fix my operations and tech stack, and things only got worse. The problem? I was trying to skip the hard part - actually understanding what needed to be fixed before hiring someone to fix it.Dan Sullivan's "Who Not How" advice is brilliant, but there's a critical piece missing that cost me nine months and left my business in worse shape than when I started. The real formula isn't just "who not how" - it's "you, then who, somehow."I see MSP owners make this exact same mistake on the sales side constantly. They hire agency after agency, SDR after SDR, trying to outsource their way out of a problem they don't fully understand. If you've burned through multiple people in the same role, the role is probably wrong - not the people.You don't need to become an expert, but you need to understand the problem well enough to know who you're hiring for, what success looks like, and how to measure progress. Otherwise, you're just throwing money at a problem and hoping it goes away.This was an expensive lesson for me. Hopefully you can learn it without paying the same tuition//Welcome to Repeatable Revenue, hosted by strategic growth advisor , Ray J. Green.About Ray:→ Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on:YouTube | LinkedIn | Facebook | Twitter | Instagram

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss weekend highlights and then dive into crucial advice for improving monthly cash flow for Managed Service Providers (MSPs). They emphasize the importance of collecting payments upfront, managing monthly subscription income, and understanding monthly burn rates. They also cover consumer insights, including the rise of 'silver startups' among older generations and increasing tech budgets for cloud, cybersecurity, and AI. Finally, industry updates include the appointment of a new VP of Global Channel Sales at Microsoft and insights from a recent OpenText cybersecurity survey. --- Chapter Markers: 00:00 Introduction and Welcome 00:37 Weekend Recap  04:08 MSP Question of the Week: Improving Monthly Cash Flow  09:55 Industry News: New Channel Leader at Microsoft 11:11 Industry News: OpenText Cybersecurity Survey 14:06 Industry News: SMBs Increasing Tech Budgets 16:47 Silver Startups on the Rise 20:47 Upcoming Events and Final Thoughts --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Às vezes, viver a própria história é o maior desafio de um artista. Mauro Sousa acaba de interpretar o próprio pai no longa “Mauricio de Sousa – O Filme”, e, ao fazer isso, mergulhou nas memórias, nos afetos e no legado de uma das marcas mais queridas do Brasil.Entre o palco, o cinema e a direção executiva da MSP, Mauro mostra que seu legado esta apenas no começo — o resto é criar com coragem, transformar com propósito e sustentar autenticidade em meio a tantas expectativas.Um papo sobre arte, família, diversidade e o poder de construir narrativas que atravessam gerações.Vambora entender como esse sucesso aconteceu?Toda semana tem novo episódio no ar, pra não perder nenhum, siga: ​LinkedIn: https://www.linkedin.com/in/thaisroque/​Instagram Thais: https://www.instagram.com/thaisroque/ ​Instagram DCNC: https://www.instagram.com/decaronanacarreira/​TikTok: https://www.tiktok.com/@decaronanacarreira​YouTube: https://www.youtube.com/@Decaronanacarreira?sub_confirmation=1Thaís veste​Look - ByNV​Sapatos – Arezzo ​Brincos – Paola Vilas​Styling – André Puertas​Beleza – Cris Dallé​Link do Mauro:​Insta do Mauro - https://www.instagram.com/maurosousaMala de viagem:​A hora da estrela – Clarice Lispector​Divertidamente – filme​Doc Mauricio de Sousa – NatGEOEquipe que faz acontecer:​Criação, roteiro e apresentação: Thais Roque​Consultoria de conteúdo: Beatriz Fiorotto​Produção: José Newton Fonseca​Sonorização e edição: Felipe Dantas​Identidade Visual: João Magagnin

Send us a textWhat connects aviation, law, and cybersecurity? In this powerful episode, Joey Pinz uncovers the journey of building resilience and innovation through unlikely intersections.David Setzer shares his early passion for flying, reflecting on family ties to aviation and the lessons of safety and precision. He then takes us through his fascination with law and philosophy, connecting ancient principles of due process to modern justice.But the heart of the conversation lies in the creation of Mailprotector—a company born from humble beginnings that became a leader in email security. David reveals the early days of battling spam and viruses, the rise of ransomware, and why email remains the number one entry point for cyberattacks. He explains how AI and behavioral analysis are reshaping defenses, and why small businesses and MSPs must rethink security as foundational, not optional.

LockBit is back—and stronger than ever. After multiple takedowns and sanctions, the ransomware-as-a-service giant has resurfaced with LockBit 5.0, a version designed to hit harder, spread faster, and target virtualization at scale.In this episode of Reimagining Cyber, Tyler Moffitt unpacks what's changed, why LockBit 5.0 matters, and what organizations should be doing now to reduce risk. From hypervisor attacks and cross-platform payloads to cartel-style alliances among cybercriminal crews, we explore how ransomware continues to evolve—and what defenders can learn from it.Whether you're an enterprise IT leader, MSP, or simply tracking the ransomware economy, this episode offers practical actions and strategic insights you can put to work this week.Follow or subscribe to the show on your preferred podcast platform.Share the show with others in the cybersecurity world.Get in touch via reimaginingcyber@gmail.com As featured on Million Podcasts' Best 100 Cybersecurity Podcast and Best 70 Chief Information Security Officer CISO Podcasts rankings.

No Falando de Nada dessa semana, nossos hosts comentam sobre o encerramento de vários canais da Paramount, os reais valores de Superman segundo a Forbes, e a decisão da Netflix de remover o selo “Netflix Original”. E ainda tem uma entrevista super especial com Mauro Sousa, que fala sobre sua experiência em Mauricio de Sousa — O Filme e participa de um papo cheio de histórias, bastidores e curiosidades sobre o universo da Turma da Mônica e as produções da MSP!Seja um membro da Guilda dos Tagarelers e participe das pautas semanais:https://www.youtube.com/channel/UCa8ekYf6l76ikQszoMYuHkw/join00:00 - Começou o Falando de Nada!02:55 - Paramount encerra vários canais de TV07:11 - Os verdadeiros valores de Superman segundo a Forbes09:53 - Netflix remove selo "Netflix Original"10:59 - Warner Bros Discovery rejeita primeira proposta de aquisição vinda da Paramount14:40 - Entrevista com Mauro Sousa15:11 - Como foi viver a história interpretando Mauricio de Sousa?17:53 - Qual seu personagem favorito da Turma da Mônica19:03 - Os dias de Parque da Mônica19:53 - A ambientação do filme25:50 - Como foi a ideia de fazer o filme?27:53 - Teremos mais filmes com Mauro Sousa?30:46 - Mais projetos audiovisuais da MSP32:11 - A composição de personagens animados com pessoas reais35:29 - O recado da "minha esposa Lu" para o Mauro37:11 - Mauricio de Sousa – O Filme a partir do dia 23 de outubro somente nos cinemas✉ Quer mandar sua sugestão de pauta ou dúvida? Envie um e-mail para

What are the best and worst parts about air travel? That question leads the show today and it's the closest Chad will get to discussing our busy MSP airport due to MEA.

In this engaging episode of MSP Business School, host Brian Doyle sits down with George Mellor, founder of VCIO Growth, to discuss transforming the roles of Virtual Chief Information Officers (VCIOs) within Managed Service Providers (MSPs). The conversation shines a light on the evolving landscape of QBR processes and the critical need for VCIOs to focus on client business outcomes rather than mere technical metrics. George shares insights from his journey in the MSP space, offering expertise on enhancing client relationships and maximizing business value. Throughout this episode, listeners are invited to explore how MSPs can avoid the commodity trap by emphasizing strategic client interactions. George discusses the pitfalls of focusing QBRs on ticket numbers and refresh cycles, urging a shift towards aligning technology initiatives with the client's business objectives. The discussion also delves into the potential of AI in MSP operations. By initiating AI conversations with clients, MSPs can harness new opportunities for business growth and demonstrate their value as trusted advisors in the tech space. This episode is packed with practical advice and innovative strategies for MSPs looking to enhance their VCIO capabilities. Key Takeaways: VCIOs need to focus on the client's business objectives rather than just showcasing technical achievements. Effective QBRs should integrate a strategic narrative that aligns with the client's long-term goals and business outcomes. AI presents a significant opportunity for MSPs to innovate and lead conversations with clients about technology governance and security. By engaging in deeper strategic dialogues, MSPs can transition from being seen as vendors to becoming integral business partners. Fractional VCIO services can bridge knowledge gaps and prepare MSPs for more effective client interactions, ultimately driving business growth. Guest Name: George Mellor LinkedIn page: https://www.linkedin.com/in/george-mellor-kloudreadiness/ Company: vCIO Growth Website: https://vciogrowth.com/ Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Erik Braden, managing partner at Braden Business Systems, uncovers the secrets behind transforming a family business into a nationwide managed technology powerhouse. From his early days on Wall Street to navigating the intricate balance of preserving a strong business legacy while fostering growth, Erik's journey is a testament to the power of persistence, accountability, and adhering to core values. This episode unpacks the challenges of working with AI and cybersecurity, highlighting the imperative of a secure infrastructure to prevent data leaks and ensure seamless technology integration.  Our conversation with Erik also takes a fascinating turn as we explore innovative sales strategies and the critical role of CRM technology in modern business operations. Collaborating with Dale Dupree of the Sales Rebellion, Erik shares insights on how to break away from traditional sales methods and embrace a more community-driven, impactful approach. Through strategic roadmapping, compliance with cyber insurance policies, and the art of pattern interrupt marketing, Erik reveals how businesses can not only survive but thrive in a competitive environment.  Leadership with a genuine touch is the cornerstone of Erik's philosophy, as he emphasizes vulnerability and authenticity in managing successful teams. By sharing personal growth stories and illustrating the power of leading by example, Erik underscores the importance of empowering team members to devise solutions and innovate. As businesses gear up for the AI revolution, he stresses on fostering a culture of collaboration and emotional intelligence, paving the way for a future where technology and humanity coalesce for unprecedented success.  Erik Braden is the CEO and Managing Partner of Braden Business Systems, where he has led the company's evolution from a regional office equipment dealer to a nationally recognized technology leader. With a background in investment banking and private equity across New York, Los Angeles, and Zurich, Erik brought strategic discipline and a global outlook to the family business. Under his leadership, Braden has quadrupled in size, expanded into managed IT, cybersecurity, and document management, and earned top rankings on the MSP 501 list.  Known for his people-first approach and culture of transparency, Erik has driven record growth while maintaining exceptional client satisfaction and employee retention. His leadership has earned him accolades including the MSP 501 Executive of the Year and the Fortress Cybersecurity Leadership Award. Outside of work, he supports over 100 nonprofits annually and serves on several industry boards.    Quotes: "Persistence opens doors, but accountability keeps them open." "Leadership with a genuine touch is the cornerstone of my philosophy. Vulnerability and authenticity in managing teams lead to success." "As businesses gear up for the AI revolution, it's crucial to foster a culture of collaboration and emotional intelligence." "You can't just bolt AI onto your operations without a secure infrastructure; the risks of data leaks are too great."   Links: Erik's LinkedIn - https://www.linkedin.com/in/erik-braden-1930904/ Braden Business Systems - https://bradenonline.com Find this episode and all other Sales Lead Dog episodes at https://empellorcrm.com/salesleaddog/ 

The reality is that many MSPs grow through referrals and good account management. That, in itself, is not a bad thing, but when the business matures, you can find yourself in a position where a single client represents 30, 40, even 50 percent of your revenue. They may also be one of your most profitable accounts, so the dependency is even greater. If that client gets bought, merges, or decides to build an internal IT team, you are left exposed. Worse still, if they go bust, you're not only losing revenue but also carrying the burden of licences, subscriptions, and staff wages with no way to cover them. This is the sort of chain reaction that can force redundancies, damage your confidence, and undo years of hard work building your technical team. It is not only about operational pain either. From a valuation perspective, client concentration is a red flag. Any potential investor or acquirer will be put off if they see that one client represents too much of your turnover. Even if your profitability is strong, your valuation can collapse overnight if this risk is present. That's why managing concentration is so critical for an MSP that is serious about scaling and building long-term transferable value. So, what can you do about it? The first step is to track revenue concentration carefully. Aim to keep any single client below 20 to 25 percent of your total turnover. This doesn't mean you stop growing your large accounts, but it does mean you must actively nurture your smaller ones and bring in new larger clients to redress the balance. You also need to analyse profitability per client. Turnover is misleading if it is not supported by strong margins. A noisy client that consumes excessive service desk time may actually be one of your least profitable accounts, while a quieter one that steadily pays and adopts more of your stack could be a star performer. Break it down across support, subscriptions, projects, and hardware so you have a clear picture of where your profit truly sits. Building a growth plan around your client base is another powerful move. Upselling, cross-selling, and what's often called whitespace selling can transform profitability without chasing new business. List your services against each client and see where the gaps are. Many MSPs overlook this because they are too busy firefighting, yet it's one of the easiest ways to improve efficiency and increase turnover. Selling to people who already trust you will always be more effective than chasing cold prospects. Marketing plays a huge role here too. You cannot afford to stop and start your Marketing activity whenever you feel the pressure. Consistency is everything. Building a new client runway takes time and energy, and it is the only way to create predictable growth. The credibility, trust, and authority that comes with effective Marketing doesn't happen overnight, but once the engine is working it gives you resilience when a client leaves. Too many MSPs wait until they are in crisis mode to switch Marketing back on, only to find that it's far too late to plug the gap.  Account management also needs to be taken seriously. Strong client relationships not only increase revenue but also help you spot risks early. Assigning account managers means you have people acting as the eyes and ears of the business, looking for new opportunities and changes in client circumstances. Focus your attention on accounts that are profitable and likely to grow. Sometimes the small clients today are the ones that explode tomorrow, and you want to be there when they do.  Once you start putting these practices into place, the benefits compound. You sleep better at night because you're no longer reliant on one client to keep the lights on. You build predictable growth because your Marketing engine is consistent, and your client portfolio is balanced. You increase your valuation because you're spreading risk and demonstrating resilience. Most importantly, you gain the confidence to invest in your people, in automation, and even in acquisitions that can further dilute your concentration risk.  The message here is simple: don't let one client hold your business hostage. Analyse your profitability, manage your client concentration, keep your Marketing consistent, and strengthen your account management. When you do this, you protect your business, protect your team, and create the foundation to scale on your terms. This is how you build a business that works for you rather than you for it.  That's what this episode of the IT Experts Podcast is all about. It's not about fear, it's about taking control. Because the sooner you address this risk, the stronger and more valuable your MSP will become.  Make sure to check out our Ultimate MSP Growth Guide, a free guide that walks you through a proven process to take your MSP from stuck to scalable, without working even more hours. It's 44 pages rammed with advice, insights and inspiration to help you decide what support is available to you now if you want to grow and scale your business. Click HERE to get your copy.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

I used to think "Always Be Closing" was outdated, sleazy sales advice, but I've completely changed my mind. In this video, I break down why ABC is actually the foundation of consultative selling for MSSPs and B2B sales. The truth is, every single step in your sales process—from discovery calls to assessments to proposals—should be designed with one goal: moving the deal forward and closing the sale. I'll show you the simple framework I use to redesign sales processes, explain why most salespeople are treating discovery and assessments like information gathering instead of closing opportunities, and reveal the biggest mistake I see during proposals that kills deals. If you're in MSP sales or any B2B selling, this reframe will change how you approach every interaction with prospects.//Welcome to Repeatable Revenue, hosted by strategic growth advisor , Ray J. Green.About Ray:→ Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on:YouTube | LinkedIn | Facebook | Twitter | Instagram

Today's guest is Steve Taczala, VP of Service Operations at Impact Networking. Impact Networking is a managed service provider founded in 1999, with more than 20 US offices, supporting organizations in IT, cybersecurity, and applying AI to business operations. Taczala brings extensive experience in managing MSP service operations and improving IT workflows. Steve joins Emerj Editorial Director Matthew DeMello to discuss how enterprise teams can reduce ticket noise, prioritize actionable incidents, and prepare service desks for AI-driven operations. Steve also shares practical strategies for staging platform migrations, implementing intelligent ticket routing, and using AI to enhance team efficiency and the overall customer experience. This episode is sponsored by Xurrent. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

On this episode of How We Got There, I am joined by Alex MacKay, Executive Chairman & Co-Founder of Tequity Advisors. He shares his start in CRM when running Siebel Canada and found his way into sell-side advisory for M&A at Tequity, with deep experience in the Salesforce ecosystem with 28 companies and counting.*If you are at Dreamforce next week, make sure to reach out to Alex or Mahnoor Naeem if you will be there too*They take a long-term view of the relationship, oftentimes getting to know a company over a period of 2-3 years to help them get ready to sell. They help demystify the journey, even serving as an informal board member in many cases.We talk a bit about lessons learned and Alex shares his advice at various stages of an ISV's journey from first customers, to a couple million in ARR, to scale.  He talks about the importance for entrepreneurs to roll out a management operating system, like EOS, to help set the business up for growth. Alex shares his advice for early-stage ISVs around speaking with customers in their language, not about your product!This episode is brought to you by Tequity Advisors . Tequity Advisors is a global sell-side M&A advisory firm with core expertise in SaaS and ISVs, Salesforce, ServiceNow, SAP, Microsoft, all things Data and AI, and the hyper scaler MSP cloud ecosystems with a focus on the Salesforce ecosystem and beyond! 

Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss the monetization of AI for MSPs, leveraging existing skills and tools such as Microsoft Copilot and ChatGPT. They encourage MSPs to differentiate themselves by adopting AI technologies and utilizing available marketing funds. The hosts address the potential lapse of the CISA Act, the importance of upgrading to Windows 11, and California's new AI legislation. They also highlight changing buyer demographics and emphasize the need for modern engagement strategies. Additionally, the show covers recent news, including the Justice Department's fine on Lumina and previews upcoming events and mastermind sessions. --- Chapter Markers: 00:00 Introduction and Greetings  01:56 MSP Question of the Week: Monetizing AI for MSPs  04:23 Microsoft's AI Tools and Resources 10:14 Cybersecurity News and Updates 17:02 Changing Demographics in MSP Clients 26:14 Upcoming Events and Final Thoughts --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

In the aftermath of Leaders Week London 2025, James Emmett and David Cushnan breakdown some of the top stories and tidbits from the biggest sports industry event of the year at Allianz Stadium, before introducing a series of conversations recorded on-stage. On the agenda:(10:42) Jeff Moorad, Co-Founder of MSP Sports Capital, talks about the art of the exit in sports investment, following MSP's recent decision to part ways with McLaren Racing after playing a key role in the team's revival. (17:23) James Foster runs marketing at HUGO Boss and has a number of top tier partnerships in sport, including with Aston Martin. He talks through the rationale behind the organisation's sponsorship activity and more broadly, how the brand thinks about cultural traction.(22:00) Foday Dumbuya, Founder and Creative Director at Labrum, on the partnership between Labrum, Arsenal and Adidas; an away kit collaboration that celebrates Arsenal's connection to its supporters from across the African diaspora.(31:00) Britt Hadris, Director of Global Women's Sport at PepsiCo, on how the brand looks at and measures sponsorships across men's and women's sport.(36:35) Mohammed AlSayyad, Head of Corporate Brand and Strategic Advisory, PIF, on the four principles that help shape how PIF think about sports investment and sponsorship. 

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Episode #175: What happens when your tech setup is more of a tangled mess than a streamlined system? That's where Scott Woods and Alec Modica come in, transforming chaos into organization with their expertise in Managed Service Providers (MSPs). I recount my own tech challenges and how Scott's family-run business came to the rescue, setting up my studio's infrastructure and teaching me the importance of having the right tech partner. We explore the vital role MSPs play for businesses that lack the resources for an in-house IT department, sharing personal stories and insights into the dynamic MSP industry. Navigating the complex world of IT doesn't have to feel overwhelming, especially when you have a trusted MSP by your side. We delve into the shift from relying on a single IT person to embracing a comprehensive support system that not only addresses immediate needs but anticipates future challenges. Scott and Alec discuss the benefits of reducing key man risk, integrating IT services under one umbrella, and providing a personalized, white-glove experience that keeps businesses running smoothly. We also touch on the critical aspect of trust between a business and its MSP, emphasizing how this relationship can be as pivotal as the one with a personal accountant. But it's not all about tech talk! We sprinkle in stories of business growth and personal milestones, highlighting the vibrant culture within MSP companies and the excitement of launching the Business Technology Podcast. From themed photo shoots to upcoming family additions, Scott, Alec, and I share how personal and professional worlds intersect, reinforcing the idea that business is as much about relationships as it is about services. Whether you're a business owner seeking seamless IT solutions or simply curious about the human side of tech support, this episode offers a unique perspective on building successful partnerships in today's digital landscape. Chapters:  (00:00) Business Tech Solutions With Kimberly Lovi (10:18) Choosing the Right Managed Service Provider (18:04) Trusting Managed IT Services for Businesses (24:43) Efficient MSP Support for Businesses (38:04) Business Technology and Family Growth Follow Kimberly on Instagram and TikTok @kimberlylovi or @iconicnationmedia  WATCH us on YouTube and view our brand new studio! 

In this episode of "MSP Business School," host Brian Doyle welcomes Janessa Soucy, a vital part of the vCIO Toolbox team, to delve into the critical role of partner success in client retention. As Brian highlights the value of nurturing existing client relationships over acquiring new ones, Janessa offers her insights and experiences from transitioning from teaching to the MSP sector. Together, they explore how a partner success role can significantly impact an organization's client engagement and retention strategies. Throughout the conversation, Brian and Janessa underscore the importance of maintaining client relationships to minimize churn rates, a common industry challenge. Janessa shares her learnings and experiences from her first six months in the MSP industry, highlighting the proactive steps taken by vCIO Toolbox to refine client engagement practices. With relevant SEO keywords such as "client retention," "MSP industry," "partner success," and "customer satisfaction," this episode offers valuable guidance for MSPs looking to strengthen their client bonds and achieve sustained growth through improved customer success initiatives. Key Takeaways: Customer Success Investment: The value of investing in a dedicated partner success role can greatly enhance client retention and satisfaction by facilitating better client understanding and service offerings. Cost Efficiency in Retention: Retaining an existing customer is five to seven times more cost-effective than acquiring new clients, making client retention strategies crucial for sustained growth. Leveraging Surveys and Feedback: Deploying tools like customer satisfaction surveys helps gather essential client feedback, informing strategies to improve service delivery and address customer needs proactively. Operational Consistency: Consistently engaging with clients through mediums like newsletters and consistent touchpoints can enhance visibility and client connection. Education and Outreach: Providing educational content, resources, and training not only empowers clients but also strengthens their trust and dependence on the service provider. Website: https://www.inforcer.com/ Host: Brian Doyle: https://www.linkedin.com/in/briandoylemetathinq/ Sponsor: vCIOToolbox: https://vciotoolbox.com

Find the show in video format on ⁠⁠⁠DJ's YouTube Channel⁠⁠⁠ Follow ⁠⁠⁠⁠⁠⁠DJ⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠Matt⁠⁠⁠⁠⁠⁠ on Twitter! Sub to DJ's Betting Picks (Free!) here: dj_mitchell94 | DubClub Check out ⁠⁠⁠Puckluck.com⁠⁠⁠ and use code MSP when you sign up for 10% off a purchase of DFS, Betting, or Best Puck projections and picks! Subscribe to Moods' newsletter, "Primary Points", ⁠⁠⁠here⁠⁠⁠: Sign up for Underdog Fantasy using promo code MSP at this link! ⁠⁠⁠https://play.underdogfantasy.com/p-the-morning-skate-podcast⁠⁠⁠  Check out ⁠⁠⁠DJ's YouTube Channel⁠⁠⁠ and Moods' YouTube Channel Follow us ⁠⁠⁠@MorningSkatePod⁠⁠⁠, follow us on TikTok Sponsored Links: DraftKings Sportsbook - Download App & Code THPN Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the third installment of this Shoptalk series, host David Carothers and guest Zane Goldthorp of ProWriters shift the focus to proactive risk management for cyber insurance. They make the case that even in a soft market, a responsible business owner's focus should be on security, not just on meeting minimum carrier requirements. The conversation covers the essential security controls every business should have, including MFA, MDR, and employee training. They also dive into a real-world claim scenario that highlights a critical coverage gray area—the "Bring Your Own Device" (BYOD) issue—and discuss the potential conflicts between carrier-provided security services and an agent's referral relationships with Managed Service Providers (MSPs).   Key Highlights: Essential Risk Management Controls Zane Goldthorp outlines the foundational security measures agents should be discussing with their clients. While carriers may have relaxed some requirements, essentials like MFA (Multi-Factor Authentication), regular backups, and email security are non-negotiable. He also notes the industry's shift from EDR (Endpoint Detection and Response) to the more proactive MDR (Managed Detection and Response).   The Human Element: Employee Training The conversation stresses that one of the most effective and overlooked risk management tools is consistent employee training. With phishing and business email compromise being the source of most breaches, training employees to spot increasingly sophisticated attacks can be the make-or-break difference in preventing a major claim.   A Critical Coverage Lesson: The BYOD Problem David shares a story from a real claim that exposed a major potential coverage gap: whether a breach is covered if it originates on a personal device not owned by the company. This "Bring Your Own Device" (BYOD) issue highlights the critical importance of understanding policy nuances and working with an expert wholesaler who knows the forms inside and out.   Navigating Carrier Services and MSP Relationships Many cyber carriers now offer security services as part of their policies. While valuable, David cautions agents to be mindful of their referral relationships with MSPs (Managed Service Providers). An MSP may view these carrier offerings as direct competition, potentially damaging a crucial referral source. The key is clear communication to ensure all parties are aligned.   Connect with: Zane Goldthorp LinkedIn David Carothers LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp ProWriters Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes

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Send us a textIn this episode of Joey Pinz Discipline Conversations, Joey sits down with Jeff Hill of Stellar Cyber to explore how MSPs can strengthen their security posture, grow their businesses, and simplify operations. Recorded live at the MSP Summit in Orlando, Jeff shares candid insights on what keeps MSPs awake at night—from cybersecurity breaches to staffing challenges and competitive growth pressures.Jeff explains how Stellar Cyber's multi-tenancy, unified platform, and AI-driven automation help MSPs deliver enterprise-grade security without added complexity. He emphasizes the importance of choosing the right MSSP partners, understanding compliance and cyber insurance requirements, and leveraging open platforms that integrate seamlessly with existing tools.The conversation also highlights how MSPs can turn security into a revenue generator, not just a cost center, while positioning themselves for long-term success or acquisition. Jeff's core message is clear: simplify, stay open, and create value that differentiates your business.Tune in to learn how Stellar Cyber is helping MSPs find their “diamonds in the rough” and why now is an exciting time in the cybersecurity landscape. 

Send us a textWhat does it take to scale an MSP to $250M in revenue while still keeping people, balance, and legacy at the core? In this episode, Joey Pinz sits down with Russ Reeder, CEO of XTM, to talk about his journey from Oracle programmer to leading global MSPs through 19 acquisitions, AI adoption, and Gartner recognition.Russ shares:✅ Why MSPs must focus on people first—happy employees = happy customers✅ The power of staying disciplined, avoiding triggers, and building routines✅ How to grow smartly by focusing on verticals, not trying to be all things to all people✅ Why peer groups, EOS, and coaches are essential for leadership success✅ His vision of legacy—not just revenue, but leaving people better than you found themFrom GoDaddy IPO prep to leading Netrix Global and OVH Cloud, Russ has seen every stage of scaling technology companies. Now, he's helping MSPs navigate acquisitions, cybersecurity challenges, and the explosive potential of AI—while still waking up at 5 AM to ride his bike.If you want to learn how to grow an MSP without losing your soul, this episode is packed with insights. 

Send us a textIn this episode of Joey Pinz Discipline Conversations, Joey sits down with William Rubio, CRO of CallTower, live at the MSP Summit in Orlando. William shares his journey of giving back through nonprofits like A Child Is Missing, and how discipline, consistency, and good habits drive both personal and professional success.They dive deep into the world of Unified Communications (UC) and Customer Experience (CX), breaking down how MSPs can leverage platforms like Microsoft Teams, Cisco WebEx, and Zoom to create new revenue streams while strengthening client relationships. William explains why MSPs shouldn't try to do everything themselves, how CallTower enables MSPs to add voice and compliance-ready solutions without the heavy lifting, and the role AI is beginning to play in customer productivity.If you're an MSP looking to scale, improve efficiency, and focus on what you do best, this conversation delivers practical advice on partnership, growth, and discipline. 

Send us a textIn this episode of Joey Pinz Discipline Conversations, Joey sits down with Scott Fuhriman, cybersecurity veteran and leader at Inveri, live from the MSP Summit in Orlando.Scott shares his 25+ years of cybersecurity experience, explaining how Inveri's runtime integrity technology, born from NSA research, helps MSPs and MSSPs detect hidden in-memory attacks, rootkits, and advanced threats that traditional tools miss. He highlights why protecting this overlooked layer is crucial to preserving revenue, preventing churn, and maintaining customer trust.The conversation also touches on Scott's personal discipline journey — from starting as a young PC tech overwhelmed by information to building a career through self-study, mentorship, and consistency. He and Joey discuss how MSPs can choose the right vendors, strengthen their security stacks, and enable long-term resilience in a competitive market.

Artificial intelligence is reshaping the technology services landscape, with leading reports from IDC, Gartner, and new offerings from ServiceNow pointing to a future where managing AI sprawl becomes as critical as delivering AI capabilities themselves. High-performing channel partners are leaning into AI specialization, driving measurable outcomes for customers and fueling double-digit growth despite market pressures. At the same time, ServiceNow's “AI Experience” platform aims to consolidate fragmented AI tools, offering a unified interface that can streamline operations and reduce complexity. The broader market, according to Gartner, is accelerating rapidly, with spending on generative AI projected to surpass traditional software in the coming years—meaning providers who fail to deliver outcomes risk being left behind.Yet the rise of AI isn't all progress. Studies from Stanford, European labor groups, and cybersecurity organizations reveal a governance crisis brewing in workplaces. Workers are reporting a surge of “workslop”—AI-generated content that looks like productivity but creates no value—costing companies billions. Algorithmic management is eroding worker autonomy, while surveillance and data risks undermine trust in employers. To compound the problem, employees are increasingly feeding sensitive data into AI systems without adequate training, raising new security vulnerabilities. These trends highlight the urgent need for policies, training, and governance frameworks to ensure AI adds value instead of chaos.The disruption is also spilling into specific industries. In translation, human professionals are already being displaced as AI-driven tools gain adoption. WhatsApp's newly built-in translation capability demonstrates how “good enough” AI can be enough for most users, sidelining human expertise except in fields requiring deep cultural or contextual understanding. The translation sector serves as an early warning sign: as AI grows more capable, other professions—including legal research, finance, and customer support—face similar pressures. The lesson for providers is to help clients identify where AI is appropriate and where human oversight remains essential.Meanwhile, major vendors are steadily encroaching into IT services, redrawing the lines of what MSPs can offer. Acronis is embedding patch management into its backup suite, Slack is introducing AI-powered ticket deflection, GoTo and Nexthink are fusing support and analytics, and IBM is shifting developer tooling to its hosted cloud. Each move chips away at traditional MSP offerings, putting pressure on providers to adapt. The opportunity lies in integration and governance—helping customers unify fragmented tools, ensure compliance, and deliver outcomes that vendors alone cannot. For MSPs, the message is clear: evolve toward higher-value services, or risk being sidelined by the very vendors you once partnered with.Four things to know today00:00 From Growth to Governance: IDC, Gartner, and ServiceNow Show Where AI Is Headed for Partners and Customers05:07 AI at Work: “Workslop,” Surveillance, and Data Leaks Signal Rising Governance Crisis08:42 From WhatsApp to Workflows: AI Translation Disruption Signals Broader Job Shifts Ahead11:33 Vendors Expand Into IT Services: Acronis, Slack, IBM, and GoTo Redraw the MSP Value Line This is the Business of Tech.   Supported by: https://scalepad.com/dave/https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Webinar:  https://bit.ly/msprmail All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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