Podcasts about msp

Come aboard and run down the news checklist from the Delta MEC in this week's Engage Weekly.Air Canada flight attendants have issued a strike notice. Make the walk and ensure ACA flight crews can jumpseatHonor 9/11 victims at ALPA's annual remembrance ceremonyThe Delta MEC will hold its next regular meeting in MSP. Stay tuned for updates after the conclusion of the meeting.Learn how you can receive the most up-to-date MEC news via Textcaster and TelegramAlso, tune in for committee news and council events!Additional information is available in this week's MEC News. Have a good weekend and stay Engaged!

When the stakes are high, and the systems are down, who do governments and enterprises in the Netherlands call? Bart Lageweg, founder of Bizway, has built one of Europe's most trusted MSPs by running toward the toughest IT challenges—cyberattacks, ransomware recovery, and compliance-critical crises.In this episode of Now That's IT: Stories of MSP Success, host Chris Massey sits down with Bart to explore how Bizway thrives in the “firefighter” role of managed services. They discuss:How Bart turned a solo IT operation into a leading cybersecurity-focused MSPThe strategy behind small, frequent acquisitions and high-value client selectionWhy compliance (including NIS2) is both a sales tool and a security necessityHow to lead and scale without losing the agility to handle emergenciesThe role of coaching, boards, and constant evolution in MSP leadershipWhether you're building an MSP, leading an internal IT team, or navigating the shift toward compliance-driven services, this conversation offers a rare inside look at thriving in high-stakes IT environments.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the MSP community. They start with a casual chat about the weather and gardening before moving on to a listener's question regarding the best ways to communicate price increases to customers. The conversation shifts to security concerns, particularly focusing on vulnerabilities in printers and scan-to-email features, and the implications for MSPs. They also discuss recent developments in AI, including users' reactions to changes in Chat GPT and the security risks posed by new hacking techniques. The episode concludes with discussions about managing various devices on networks, upcoming events and courses, and the importance of continual learning and adaptability in the rapidly evolving tech landscape.  --- Chapter Markers: 00:00 Introduction and Welcome 00:23 Weather and Personal Updates 02:44 Handling Price Increases 11:03 AOL's Nostalgic Announcement 12:25 ChatGPT and AI Developments 17:07 Printer Security Concerns 23:27 Upcoming Events and Courses 27:22 Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

We celebrate Good Samaritans this week and talk to Charlene who saved a life on an MSP flight last week from Seattle.Plus Amy discusses the absolute unnecessary use of the letter C.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us a textWhat does it really take to grow and sell a $6M MSP—and still have gas left in the tank? In this episode, Joey Pinz sits down with Jamie Kudla, a seasoned entrepreneur who built his IT firm from scratch, sold it successfully, and now helps others do it smarter through global staffing.Jamie shares the gritty truth about the early years: long hours, missed family time, burnout, and the moment he said, “There has to be a better way.” That path led him to build Kalutasan, a U.S.-based outsourcing firm connecting MSPs with elite Filipino talent.Whether you're struggling to hire, overpaying for mediocre techs, or simply want to scale without chaos, Jamie delivers proven strategies rooted in real-world MSP experience.

In this conversation, Adam Walter and Skip Ziegler discuss the importance of continuous improvement in business, particularly in the MSP industry. They emphasize the need for iterative development, understanding customer feedback, and adapting products to meet evolving market demands. The discussion highlights the journey of product evolution, the challenges faced, and the strategies employed to ensure ongoing growth and relevance in a competitive landscape.

Overview: In this episode of the SMB Community Podcast, our host James Kernan, along with guests Christina Klein from Land Sweeper and Martin from B2B Cyber Secure, discuss the importance of data, automation, and innovative tools in transforming the Managed Service Provider (MSP) landscape. Christina and Martin share their experiences and successes using Lansweeper to drive IT asset discovery, risk assessment, and cybersecurity compliance. They also explore how MSPs can leverage Lansweeper data to enhance service offerings and build trust with clients. The episode highlights future developments in AI and automation for Lansweeper and provides listeners with actionable steps to integrate these tools into their operations. --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:26 Meet the Guests: Christina Klein and Martin Dubreuil 01:21 Martin's Success with Lansweeper 03:12 Christina on Leveraging Lansweeper data  09:18 The Role of Cybersecurity in MSP Operations 13:53 Automation and Integration with Lansweeper 23:40 Future of Lansweeper and AI Integration 28:48 Conclusion and Signoff --- About Christina Klein:   Christina Klein has worked in the tech industry for 27 years. Her current role is the VP of Global Managed Service Providers.  Her career has spanned from global giants like Microsoft & AWS to scale-ups like Movere and Lansweeper.  Passionate about building & communicating the value of technology solutions through partnerships, Ms. Klein is an award-winning public speaker, 2023 Channel Chief and 2023 Role Model of the Year finalist.  About Martin Dubreuil:   With over 20 years of experience in IT management and cybersecurity, Martin Dubreuil specializes in IT asset discovery, risk assessment, and managed security services. As Associate & Director of Advisory Services at B2B Cyber Secure, a strategic partner of Lansweeper, he helps organizations secure their IT environments, optimize asset management, and strengthen compliance.  For the past 12 years, Martin has leveraged Lansweeper to provide comprehensive network visibility, vulnerability detection, and cybersecurity insights. His expertise enables businesses to identify risks, reduce attack surfaces, and implement proactive IT security strategies through managed services and automation.  "Using Lansweeper, we uncover network vulnerabilities by identifying unmanaged assets, providing insights for improving both IT and OT environments."  --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Nick Benson from JetTip joins Adam to talk about a huge plane that landed at MSP yesterday.

Overview: Navigating IT Contracts, AI Trends, and Industry Events: A Recap In this episode of the SMB Community Podcast, hosts James and Amy discuss the importance of managed service contracts and how they impact the valuation and security of IT businesses. They cover recent industry events including ChannelCon in Nashville, applauding its organization and opportunities for networking with top vendors. Finally, they delve into the positive economic impact of AI on the IT sector, with insights on job security concerns and the future of various professions. Tune in for advice on leveraging opportunities in the ever-evolving IT landscape.  --- Chapter Markers: 00:00 Introduction and Welcome 01:15 Vacation Highlights 05:48 Question of the Week: Managed Service Contracts 10:56 Channel Con Event Recap  19:22 Positive Economic Trends and AI Impact 27:24 Upcoming Events and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Send us a textWhat happens when a tech whiz with a passion for helping others builds a movement instead of a business? In this compelling episode, Joey Pinz sits down with Mendy Green—founder of Rising Tide and a key force behind MSPGeek—to explore his remarkable evolution from accounts receivable clerk to tech strategist, community builder, and nonprofit leader.Mendy opens up about the importance of personal motivation, the pitfalls of forcing discipline, and why community matters more than profit. From organizing an affordable, vendor-neutral MSP conference to leading by example in an industry full of silos, Mendy shares what drives him: responsibility to others. He also reflects on his love for music, the power of perspective, and how Krav Maga training taught him more about consistency than any business book ever could.

Send us a textWhat do rugby, open-fire cooking, and managed IT services have in common? In this energetic and deeply human episode, Joey Pinz sits down with Frank Merino—serial hobbyist, MSP veteran, and community-driven technologist—to talk about grit, service, and savoring life.From building his first MSP at age 15 to helping transform a small HR firm's workflow with smartphones, Frank's story is packed with passion and problem-solving. He shares his love for CrossFit, the meditative art of cooking with hardwood from Uruguay, and the humbling lessons from honoring military heroes through grueling Murph workouts. But behind every story is a single driving force: a desire to help others live better lives through technology.

Send us a textIn this rich and heartfelt episode, Joey Pinz sits down with Becky Teal, community leader at Huntress and longtime MSP industry advocate, to explore the real stories behind service, connection, and fulfillment.Becky shares her unique “short-term hobbies” approach to life, allowing herself to fully explore new interests—like scuba diving and kayaking—without guilt or pressure. She opens up about her personal growth journey, including her work-from-home discipline, travel routines, and what it means to stay fully present both at conferences and at home. With over a decade in the MSP community, Becky reflects on the industry's biggest challenges—security, staffing, and scaling—and how the solution always comes back to community.

Send us a textWhat does it take to evolve an MSP from a lifestyle business into a mature, thriving operation that can survive without the founder? In this heartfelt and insightful episode, Joey Pinz speaks with Vera Tucci, COO of an Italian MSP, about leadership, transformation, and creating a culture that truly supports its people.Vera dives into the key challenges MSPs face—from cybersecurity to talent retention to resisting pressure from private equity roll-ups. She shares how accountability, transparency, and community have shaped her business model—and her personal life. From hiring communication coaches to launching IT Manager survival guides, Vera reveals how emotional intelligence and strategic planning go hand in hand.

Send us a textWhat do guitar pedals, choir harmonies, and AI automation have in common? In this rich and multidimensional episode, Joey Pinz chats with Karl Bickmore—CEO of SnapTech IT and founder of Raven Automation—about leadership, legacy, and tuning into what matters most.Karl opens up about his journey from hands-on tech to executive leadership, blending an engineer's curiosity with an artist's instinct. Whether he's designing complex audio rigs or evolving MSP operations with automation, Karl views growth as both science and art. He reflects on his early computer builds, his battle with yo-yo dieting, and why servant leadership isn't just a philosophy—it's a responsibility. From Patrick Lencioni's The Motive to the Flow conference's bold focus on AI, Karl reveals what it really takes to stay relevant in IT today.

Send us a textWhat happens when deep faith meets deep tech? In this thoughtful and uplifting episode, Joey Pinz speaks with Adam Meyers—a Tier 2/3 systems engineer, automation evangelist, and sound tech at his church—about his personal and professional journey.Adam shares what fuels his passion for problem-solving, how he uses Microsoft Copilot to streamline workflows, and why sharing automation ideas at Roost matters more than showing off. We dive into his love for solo board games, the lessons of consistency from sound engineering, and the meaningful role his faith plays in his leadership style. Whether he's restoring a deleted file or training new hires, Adam sees work as service—and joy as his KPI.

Send us a textWhat happens when near-death perspective and entrepreneurial drive collide? In this dynamic episode, Joey Pinz sits down with Aharon Chernin—CEO of Roost—to talk motorcycles, automation, and legacy.After a life-changing moment sparked by his son's health scare, Aharon transformed his approach to life and business. Riding Ducati motorcycles became a way to mentally disconnect—something he couldn't achieve even poolside years ago. That same need for clarity and purpose fueled his decision to launch Roost and drive automation into the DNA of the MSP industry.Aharon breaks down why automation isn't just a tech feature—it's a competitive necessity and future revenue stream. He introduces his automation maturity model, explains how MSPs often think they're further along than they are, and lays out why community-led growth beats vendor-led conferences. No fluff—just value, vision, and velocity.

Send us a textCan creativity and tech leadership co-exist? In this captivating episode, Joey Pinz welcomes John Snyder, CEO of NetFriends and longtime pottery enthusiast, for a thoughtful conversation on scaling a business while staying rooted in service.John shares the full arc of his MSP journey—from tech support to majority owner—emphasizing lessons learned through trial, burnout, and eventually, balance. He reveals how pottery taught him patience and process, while leadership demanded strategic delegation and the courage to ask for help. Learn how John turned marketing into a recruitment magnet, brought in a business partner to sustain growth, and leveraged EOS to transform NetFriends from a scrappy startup to a scalable service machine.

Send us a textIn this authentic and motivating episode, Joey Pinz sits down with Marquel McDowell to talk about bouncing back, showing up, and doing the work that matters.Marquel reflects on his rocky start in the MSP world—where poor culture and zero support nearly pushed him out of the industry. Fast-forward to today, and he's thriving at an MSP that values him, surrounded by a community that feels like home. From Roost Flow to GeekCon, Marquel shares how automation sparked his curiosity, how community helped him grow, and why data—not gut—guides his decisions.He also opens up about fatherhood, the mental benefits of early gym sessions, and the subtle but vital difference between managers and true leaders. With humor and humility, Marquel reminds us that success isn't about perfection—it's about effort, energy, and loving the process.

Send us a textIn this episode, Joey Pinz sits down with Hyla Strauss-Stanton, Strategic Account Executive at Acronis, for a wide-ranging conversation about legacy, leadership, and evolving with purpose.From crocheting calming gifts for others to driving Acronis' growth through Roost integrations, Hyla brings clarity and authenticity to every part of her life. She opens up about her move across the country, her passion for helping MSPs scale, and the joy of real connection in an industry that's often virtual. Hyla reflects on her start in the channel during COVID, how Acronis supports service providers from security to disaster recovery, and how motherhood, personal growth, and structured spontaneity shape her journey.

In this episode, I sit down with Scott Spatz—President of Cooperative Systems and a 25-year veteran of the IT services industry who truly understands what it takes to build a thriving, people-first organization in a highly technical world. Scott's journey from engineer to executive is built on more than just strategy—it's grounded in purpose. As the President of Cooperative Systems, a leading MSP based in Connecticut, Scott has helped countless small and mid-sized businesses stay secure, productive, and future-ready through proactive IT management and cybersecurity solutions. But what makes Scott stand out isn't just his leadership in tech—it's his unwavering focus on culture, relationships, and doing what's right. Under his leadership, Cooperative Systems has not only grown but built a reputation for trust, reliability, and long-term client partnerships that span decades. Resources:  https://www.coopsys.com/ LinkedIn: https://www.linkedin.com/in/scott-spatz-42bb193/ LinkedIn: https://www.linkedin.com/company/cooperative-systems/posts/?feedView=all

Morse code transcription: vvv vvv Mission under way to save worlds most beautiful snails Kate Forbes Deputy first minister to stand down as MSP Hundreds of Israeli ex officials appeal to Trump to help end Gaza war Car finance redress plan impractical, says trade body Cyprus home burns down in Souni wildfire as Welsh family lose everything Why an explosive fight erupted over the UKs new Chinese embassy Men in court over alleged rape of 12 year old girl in Nuneaton Chinese university students told to spy on classmates, report says I regret taking my son to a riot following Southport attack, says stepmother Kenyas child sex trade BBC Africa Eyes secret filming exposes the madams of Maai Mahiu

Morse code transcription: vvv vvv Hundreds of Israeli ex officials appeal to Trump to help end Gaza war Chinese university students told to spy on classmates, report says Kate Forbes Deputy first minister to stand down as MSP Men in court over alleged rape of 12 year old girl in Nuneaton Mission under way to save worlds most beautiful snails I regret taking my son to a riot following Southport attack, says stepmother Why an explosive fight erupted over the UKs new Chinese embassy Cyprus home burns down in Souni wildfire as Welsh family lose everything Car finance redress plan impractical, says trade body Kenyas child sex trade BBC Africa Eyes secret filming exposes the madams of Maai Mahiu

Morse code transcription: vvv vvv Kenyas child sex trade BBC Africa Eyes secret filming exposes the madams of Maai Mahiu Cyprus home burns down in Souni wildfire as Welsh family lose everything Hundreds of Israeli ex officials appeal to Trump to help end Gaza war I regret taking my son to a riot following Southport attack, says stepmother Men in court over alleged rape of 12 year old girl in Nuneaton Why an explosive fight erupted over the UKs new Chinese embassy Kate Forbes Deputy first minister to stand down as MSP Car finance redress plan impractical, says trade body Mission under way to save worlds most beautiful snails Chinese university students told to spy on classmates, report says

Morse code transcription: vvv vvv Car finance redress plan impractical, says trade body Mission under way to save worlds most beautiful snails Why an explosive fight erupted over the UKs new Chinese embassy Kenyas child sex trade BBC Africa Eyes secret filming exposes the madams of Maai Mahiu Hundreds of Israeli ex officials appeal to Trump to help end Gaza war Men in court over alleged rape of 12 year old girl in Nuneaton Cyprus home burns down in Souni wildfire as Welsh family lose everything I regret taking my son to a riot following Southport attack, says stepmother Chinese university students told to spy on classmates, report says Kate Forbes Deputy first minister to stand down as MSP

Today, Newscast was recorded at the Edinburgh Fringe in front of a live audience. Adam was joined by friends of the podcast Brian Cox, actor, and James Graham, playwright and screenwriter, who are putting on the play Make It Happen at the Edinburgh International Festival.They discuss re-imagining the 2008 financial crisis for the stage in Edinburgh, and Brian's portrayal of the ghost of economist Adam Smith, plus the news of Storm Floris and Kate Forbes' resignation as an MSP.Newscast brings you daily analysis of the latest political news stories from the BBC. It was presented by Adam Fleming. It was made by Miranda Slade. The social producer was Joe Wilkinson. The technical producer was Mike Regaard. The assistant editor is Chris Gray. The senior news editor is Sam Bonham.

Degly Mendez shares a human-centered MSP philosophy built on trust, patience, and long-term partnerships at GTIA ChannelCon “No small business left behind.” — Degly Mendez, CEO, Avanzar IT Systems At GTIA ChannelCon 2025, Degly Mendez, CEO of Avanzar IT Systems, joined Doug Green of Technology Reseller News for a powerful and personal conversation about empathy, leadership, and how MSPs can meaningfully support small businesses. Avanzar IT Systems—Avanzar meaning “to move forward” in Spanish—specializes in serving small to medium-sized businesses across industries, including law firms, manufacturing, CPA offices, and real estate. But Mendez made clear that the company's mission is about more than just technology. “If we can help our clients move forward, we do it—whether they can afford it today or not.” Rather than focus on quick wins or transactional revenue, Mendez advocates for building relationships rooted in empathy, trust, and a long-term vision. “These aren't transactions,” he said. “These are partnerships that we hope will last years.” As a proud member and leader within GTIA—serving on the Cybersecurity Executive Council, ISAO Advisory Group, and as a frequent speaker—Mendez echoed the inclusive spirit of ChannelCon, where companies big and small share the same 10x10 space and voice. “Everyone needs help. And everyone can provide it.” With a guiding philosophy of “no small business left behind,” Mendez and Avanzar IT Systems are building a future where technology empowers—not excludes—businesses of all sizes. To learn more, visit avanzaritsystems.com

James Abercrombie breaks down the modern Acronis stack and the future of MSP enablement at GTIA ChannelCon “You don't know what you don't know—just test it.” — James Abercrombie, Software Vendor Technology Evangelist, Acronis At GTIA ChannelCon 2025, James Abercrombie of Acronis joined Technology Reseller News Publisher Doug Green to set the record straight: Acronis is no longer just a backup company. It's a full-featured platform designed to help MSPs grow, secure, and streamline their businesses—without patching together solutions from multiple vendors. “Acronis today means one console, one agent, one protection plan,” Abercrombie explained. In addition to backup and disaster recovery, the platform now includes remote monitoring and management (RMM), professional services automation (PSA), security, scripting, and deep integrations—all in one native environment. This integrated approach, he argues, allows MSPs to improve technician efficiency, reduce overhead, and deliver seamless customer experiences. For new customer onboarding, Acronis even eliminates reboot requirements—allowing services to be deployed faster and revenue to be recognized sooner. Abercrombie, a 20-year channel veteran and GTIA mentor, also discussed his work to support the next generation of MSPs through the Acronis Academy and MSP Academy. These programs provide real-world training to help MSPs break past growth plateaus and optimize marketing, support, and operations. “It's not just about being an MSP—it's about becoming a better MSP,” he said. From solo sysadmins-turned-business-owners to enterprise providers seeking scalable security, Abercrombie's message was clear: if you haven't seen Acronis lately, it's time to take another look. To learn more, visit acronis.com.

“We're now close to a quarter billion dollars in revenue, with operations across North America, EMEA, and APAC—and we're just getting started.” — Russ Reeder, CEO, XTIUM Technology Reseller News spoke with Russ Reeder, CEO, and Leon Schuurmans, Managing Director of EMEA at XTIUM, about the company's official launch of direct operations in Europe. The podcast, hosted by publisher Doug Green, offers a deep dive into XTIUM's journey from a merger of ATSG and Evolve IP into a global managed service provider (MSP) with a full suite of IT, UCaaS, CCaaS, MDR, and AI-powered offerings. The move into Europe builds on a longstanding foundation. Schuurmans recounted how the company—then Evolve IP—pioneered contact center and unified communications services in the Netherlands as early as 2007. Now, the new XTIUM brand brings integrated IT and communications services to a market increasingly seeking consolidation, scale, and security. Reeder emphasized the strategic advantages of global reach paired with local expertise. The company has over 1,700 customers and supports over one million endpoints. Backed by more than $1 billion in acquisitions and $350 million in private equity investment, XTIUM is well-positioned to serve multinational customers across North America, EMEA, and APAC. Key offerings discussed include: Full MSP services including managed network, help desk, UCaaS, and CCaaS AI-enabled services, from internal sales and support tools to client-facing AI onboarding, security, and optimization Cybersecurity and MDR, especially critical in the face of regulatory and infrastructure shifts like Windows 11 adoption The company also shared how its premium support model and customer success focus drive long-term growth. “We don't throw customers over the wall,” Reeder noted, outlining a high-touch process from onboarding to strategic reviews aimed at turning clients into evangelists. In EMEA, Schuurmans sees key vertical growth in healthcare, finance, retail, and professional services, driven by urgent needs around cybersecurity and desktop virtualization. He plans to scale both direct customer engagements and indirect channel partner relationships over the next 12–18 months. Looking ahead, XTIUM will continue to grow both organically and through acquisition. With a clearly stated goal to become the go-to global MSP for mid-market and enterprise customers, Reeder summed up the company's mission: “Think globally, act locally.” Learn more at: https://xtium.com

Overview: In this episode of the SMB Community Podcast, host James Kernan interviews renowned wellbeing coach Ana Nikseresht. They discuss her journey from Iran to the U.S. and her evolution into a wellbeing coach. Ana shares her holistic approach to health, focusing on mental, emotional, and physical aspects. She emphasizes the importance of self-awareness, consistency, and compassionate accountability in achieving lasting results. Ana also discusses practical tools, like the Carb Manager app, to help clients track their progress. The episode underscores the transformation possible through dedicated coaching and intentional living.  --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 01:02 Meet Ana Nikseresht: A Journey from Iran to the US 02:14 Anna's Personal Health Struggles and Transformation 05:02 The Honor Approach: Personalized Wellbeing Coaching 11:27 Tools and Techniques for Lasting Health 15:57 Success Stories and Client Experiences 18:51 Conclusion and Contact Information --- About Ana Nikseresht: Connect with Ana at TheAnaApproach@gmail.com --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Dave Sobel interviews Raffi Jamgotchian, founder and CEO of Triada Networks, about the current landscape of AI adoption in the financial services sector, particularly among small to medium-sized investment firms. Jamgotchian notes that while some clients are eager to embrace AI, others remain hesitant, mirroring trends seen with cloud technology. For those leaning into AI, Triada Networks is focusing on proof of concepts, helping clients structure their data effectively to leverage AI tools, especially in data analytics and research.Regulatory considerations play a significant role in how firms approach AI implementation. Many of Jamgotchian's clients operate in regulated environments, which affects their choice of data models and the types of large language models (LLMs) they can use. The challenge lies in handling sensitive, non-public information without risking regulatory violations. As firms navigate these complexities, the importance of data preparation becomes evident, with varying levels of readiness among clients impacting their ability to utilize AI effectively.Cybersecurity is a critical aspect of the conversation around AI and data management. Jamgotchian highlights that clients are increasingly proactive in seeking guidance on cybersecurity implications related to their business decisions. This shift is attributed to a combination of heightened regulatory scrutiny and a growing awareness of cybersecurity risks in the market. The conversation has evolved from being initiated by service providers to clients actively engaging in discussions about their cybersecurity needs.Looking ahead, Jamgotchian emphasizes the importance of monitoring regulatory developments, particularly from organizations like FINRA and the FCC, as they relate to AI. He anticipates that AI-related lawsuits will emerge, prompting changes in laws that could impact managed service providers (MSPs). The conversation concludes with a recognition that while the MSP landscape is evolving, the core mission of solving business problems through technology remains unchanged, and those who adapt will thrive in the future. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

So I spoke to a managed service provider a few weeks ago. And he had focused on a very specific niche, a specific subsegment of health care. He was targeting specific types of doctors. Let's say he's targeting podiatrists. This is normally a very good thing, but he's been doing this for two years with no results. What's the problem?>>> Here are 4 ways we can help you reach your revenue goals faster...#1 Unlock the full potential of your marketing engine. We'll provide you and your team with the direction, insights, and tools necessary to excel in the complex landscape of modern marketing. - Marketing Advisor On Call#2 Discover the marketing strategies & tactics that will guide your next quarter and unlock explosive growth in 90 minutes. - Quick-Start Marketing Strategy Game Plan#3 Discover a tailor-made strategy for unprecedented growth to transform your marketing in 30 days. - Unlock Your Growth Opportunities#4 If you need guidance on the most effective direction for your marketing, then schedule a call with us today! - Get Your Free Discovery Call Now

Michael George, CEO of Synchro, and Dee Zepf, Chief Product Officer, discuss the evolving landscape of managed service providers (MSPs) and the transformative potential of AI in their operations. They reflect on how automation has been a longstanding goal in the industry, but recent advancements in AI and technology have accelerated this evolution. The conversation highlights Synchro's strategic shift towards leveraging AI and automation to enhance their platform, particularly through the launch of their XMM platform, which integrates RMM, PSA, and Microsoft 365 management.The XMM platform aims to simplify the management of Microsoft technologies for MSPs, allowing them to deliver better security and efficiency to their clients. Dee shares insights on the rapid adoption of this platform among existing partners, emphasizing how it has streamlined operations and improved security management. The discussion also touches on the competitive landscape, with Michael noting that while Microsoft is increasingly moving towards the MSP space, Synchro views their relationship as complementary rather than competitive.As the conversation progresses, they explore the importance of workflow efficiency for small and midsize businesses, suggesting that MSPs should focus on enhancing their service offerings to remain competitive. Michael emphasizes the need for MSPs to evolve from traditional IT support roles to strategic partners that help clients leverage AI and automation effectively. This shift is seen as crucial for MSPs to differentiate themselves in a market where many are at risk of falling behind.Finally, the discussion delves into the implementation of AI technologies within Synchro's products, particularly in areas like smart ticket management and sentiment analysis. Dee explains the challenges of measuring the quality of AI-generated responses and the importance of maintaining a human element in the process. They conclude by encouraging MSPs to start small with AI implementations, helping clients understand its potential and gradually integrating more advanced solutions into their operations. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Freedom Friday starts with Sam making a big deal of a small achievement. Jon shares updates on the Delta emergency landing at MSP and the passing of Hulk Hogan. MN Rep. Max Rymer joins where the conversation turns to Zima Fizz and Hillary Clinton.

Ameet Dhillon explains why the BIOS layer is the next cybersecurity frontier at GTIA ChannelCon “You protect the OS and application layer—why not protect the BIOS that launches them?” — Ameet Dhillon, FirmGuard by Phoenix At GTIA ChannelCon 2025, Ameet Dhillon of FirmGuard joined Doug Green, Publisher of Technology Reseller News, to introduce a vital but often overlooked part of the MSP security stack: remote BIOS management. FirmGuard, a solution by Phoenix Technologies, allows MSPs to remotely update, configure, and monitor BIOS firmware across mixed hardware environments—Dell, HP, Lenovo, and more. “Most MSPs know BIOS is critical,” Dhillon explained, “but they lack an efficient, cross-manufacturer way to manage it.” As endpoint protection at the OS and application levels improves, attackers have begun targeting the firmware layer below the operating system. Agencies like CISA have issued warnings that BIOS vulnerabilities are an emerging threat vector—and FirmGuard is built to fill that gap. With FirmGuard, MSPs gain immediate visibility into BIOS vulnerabilities, outdated firmware, and legacy-mode systems that may need replacement. The platform operates fully remotely, eliminating truck rolls and improving technician efficiency. At just $1.50 per endpoint per month, FirmGuard's pricing makes it easy for MSPs to add to their security offering while preserving margin. “We're not just a monitoring tool,” Dhillon emphasized. “We give MSPs actionable insight—and the ability to act.” To learn more or request access to the MSP program, visit firmguard.com.

Executive council member shares how GTIA empowers managed services professionals at ChannelCon 2025 “It's not a good day unless you learn something new.” — Christopher Infante, Chair, Managed Services Community, GTIA Podcasting from GTIA's ChannelCon 2025, Doug Green of Technology Reseller News sat down with Christopher Infante, Executive Council Member of GTIA and Chair of its Managed Services Community, to explore how the association is reshaping opportunity and education for MSPs around the world. Infante, who manages Forward Edge, an education-focused MSP with over 130 employees, emphasized the importance of GTIA as a “channel connector”—bringing together MSPs, vendors, and IT professionals to elevate the entire industry through collaboration, community, and shared learning. This year's ChannelCon marked the first official event under the GTIA brand, and according to Infante, the energy was unlike anything he's seen at other conferences. “There's more excitement here… people are chomping at the bit to see what's coming next.” One of those “nexts,” Infante revealed, is a forthcoming educational program tailored to newcomers and veterans alike—designed to demystify the channel and onboard professionals from any starting point. GTIA also supports MSP growth with ongoing meetups and certifications like the Cybersecurity Trustmark, helping members elevate their practices and demonstrate trust to clients. For Infante personally, the conference delivered insight on trending topics such as AI implementation, governance, and ethical usage—as well as practical takeaways from keynote speaker Kim Scott, author of Radical Candor. When asked why MSPs should get involved, Infante didn't hesitate: “You'll surround yourself with people who want to grow—not just in their business, but in their community. And that's transformational.” To learn more or get involved, visit gtia.org.

Matt Horning shares the frontline MSP perspective from GTIA ChannelCon “AI is the new shiny object—but if you're not doing the basics, it becomes a threat vector, not a solution.” — Matt Horning, CEO, Blue Tree Technology At GTIA ChannelCon 2025, Doug Green, Publisher of Technology Reseller News, sat down with Matt Horning, CEO of Kansas City-based MSP Blue Tree Technology, to capture the real-world experience of a managed service provider navigating AI hype, cybersecurity challenges, and industry fundamentals. Horning, whose firm serves clients across six states, shared that while Blue Tree is actively exploring AI for clients, the technology still feels like a beta product. “We're being pulled into AI,” Horning said. “Clients are asking for it, and we want to provide value—but it has to be aligned with our standards of excellence. No vaporware.” While AI dominated many sessions at ChannelCon, Horning pointed to the renewed emphasis on foundational practices—like patching, firewalling, and compliance—as the most valuable insight. “If you don't have the basics right, AI just adds risk.” Blue Tree Technology is known for its high standards and measured approach to emerging tech. At events like ChannelCon, Horning finds value not just in the content, but in the community of like-minded MSPs who are solving real-world problems—not just chasing the latest trend. To learn more, visit BlueTreeTechnology.com.

Palmer's Bar sold to a Minneapolis Mosque. A St Paul Mosque wrote a letter to the judge asking mercy for a Somali fellow who was found guilty of raping a 12 year old. What will the Twin Cities look like in 30 years? Johnny Heidt with guitar news.Heard On The Show:25 people hurt on Delta flight that diverted to MSP after ‘significant turbulence' released from hospitalWalz backs Frey's reelection in Minneapolis mayoral raceTrump announces agreement to pause higher tariffs on Mexico for 90 daysSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Twenty-five people were taken to Twin Cities hospitals yesterday evening after a Delta flight hit severe turbulence before making an emergency landing at MSP.Most of Minnesota continues to see unhealthy air quality today, as smoke from Canadian wildfires lingers. Dr. Andrew Stiehm is a pulmonologist with Allina Healt and describes the short-term and long-term side effects of the smoke. This is the evening news update from MPR News. Hosted by Emily Bright. Music by Gary Meister.

Rania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial time for both Kaseya and the managed service provider (MSP) ecosystem. With Kaseya facing scrutiny over customer service and billing practices, Succar emphasizes the importance of innovation and a cultural reset to strengthen relationships with MSP partners. She believes that Kaseya has the potential to be a leader in driving outcomes for small businesses through its partnerships with MSPs, which are essential for helping these businesses adopt cutting-edge technology. Succar outlines four key values that will guide Kaseya's next chapter: measuring success based on the profitability and revenue growth of MSP partners, delivering innovation that benefits these partners, enhancing the overall customer experience, and investing in the community. She acknowledges the frustrations MSPs have expressed regarding customer service and billing practices, and she highlights specific steps Kaseya is taking to address these issues, including the end of high watermark pricing and improvements in customer support. The conversation also touches on the importance of internal culture and employee retention at Kaseya. Succar emphasizes the strength of her leadership team and the need for a culture that empowers employees to make decisions at all levels. By fostering a customer-centric and innovative environment, she aims to improve the overall experience for both employees and customers, ultimately leading to better service quality. Looking ahead, Succar shares her vision for leveraging AI and automation to enhance Kaseya's offerings for MSP partners. She recognizes the challenges SMBs face in adopting AI and emphasizes the need for collaboration between Kaseya and MSPs to unify data and create effective solutions. By focusing on these areas, Succar aims to position Kaseya as a leader in helping small businesses navigate the evolving technology landscape. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Twenty-five people were hospitalized after severe turbulence forced a Delta flight into an emergency landing at MSP. We'll learn from a pilot what passengers can do to stay safe and why turbulence may be becoming more common.On Friday, thousands of Minnesotans will see their student loan balances grow. We'll learn about big changes to student loans on the horizon with an advocate.It's been two years since recreational marijuana became legal in the state. We'll talk to a business owner in Duluth on the verge of being the first non-tribal store to sell legal cannabis. Plus hear from a Minnesota fashion designer on the new season of Project Runway.Our Minnesota Music Minute was "Leave her Johnny" by Sycamore Gap. 

In this episode of Now That's IT, Aaron Betts shares his remarkable journey—from launching his first MSP in 2005 and losing it all during the financial crisis, to taking a corporate detour, burning out, and ultimately returning to lead Intelesys as President.Aaron opens up about the hard-earned lessons of entrepreneurship, the shift from break/fix to managed services, and how a life-altering health scare reshaped his leadership style. He shares how he's rebuilding company culture, redefining success, and guiding his MSP toward a $10M vision—all while empowering his team to think bigger.Whether you're navigating burnout, scaling operations, or preparing your next generation of leaders, this conversation is packed with insight, inspiration, and practical takeaways for MSP owners, COOs, and IT leaders.

“Even today, roughly two-thirds of the people I interview have never had professional IT support. I'm still bringing fire to the caveman.” — Joshua Liberman, Net Sciences At GTIA's ChannelCon 2025 in Nashville, Joshua Liberman, President of Net Sciences, joined Doug Green, Publisher of Technology Reseller News, for a compelling conversation that spanned career origins, MSP evolution, M&A strategy, and the role of AI in cybersecurity. Liberman began with a colorful personal journey—from hitchhiking and odd jobs to discovering his path in IT by making a PC work overnight with nothing but instinct and manuals. That moment launched a 30-year career culminating in Net Sciences, which he founded in 1995 and steadily grew into a dedicated managed services provider (MSP) with a focus on underserved small businesses in New Mexico and beyond. Despite the maturity of the IT industry, Liberman underscored that “greenfield” opportunities remain widespread. “I frequently see $10, $20, $25 million businesses that have never had professional IT,” he noted, pointing to the enduring need for education and reliable support in every market—even major ones. Liberman also offered advice to MSPs preparing for long-term success or acquisition. “Start with the end in mind,” he advised. “Build a truly stable, scalable machine that can run without your input… you sell a better business.” On AI, Liberman expressed cautious optimism. While recognizing its inevitability and potential, especially within ASCII's growing framework initiatives under CEO Jerry Katavas, he warned of premature deployments and the risks of weaponization in cybersecurity. “We have a tendency to push [technology] out the door before it's able to walk,” he said. As a respected figure within the ASCII community, Liberman hinted at future conversations around both AI integration and M&A strategy for MSPs. For more about Net Sciences, visit netsciences.com.

Steve Copeland on empowering the channel with portable, multi-carrier connectivity at GTIA ChannelCon “We're built by an MSP—for MSPs.” — Steve Copeland, RYTHMz At GTIA's ChannelCon 2025, Steve Copeland, CEO of RYTHMz, sat down with Technology Reseller News Publisher Doug Green to share how his company is redefining connectivity with a turnkey solution: Internet in a Box. Purpose-built for MSPs, public safety, and event deployment, the ruggedized, multi-carrier platform offers rapid, portable internet anywhere—and opens the door to new recurring revenue opportunities. RYTHMz's solution was born from a real-world need. After fixing a mission-critical outage at a VIP event in Beverly Hills, Copeland began prototyping a compact, field-ready internet kit that MSPs could deploy at concerts, libraries, hospitals, schools, and beyond. Today, the system supports 5G bonding across Verizon, T-Mobile, and AT&T networks with real-time failover for uptime-critical operations—from POS systems at Comic-Con to disaster response at a public library following a fiber outage. “Our partners have deployed these at Coldplay concerts, ESPN live broadcasts, fiber installation fleets, and charter schools,” Copeland said. “If your customer can't go down, we're the ‘new internet' they need.” RYTHMz solutions start at $295/month, with channel partners renting or bundling the hardware to deliver high-availability connectivity without CAPEX. The platform offers both revenue protection and continuity—especially for MSPs who are already fielding outage-related calls without compensation. “We're already taking the calls. Why not get paid for them?” Copeland asks. As a longtime member of the MSP community, Copeland closed with a message about mentorship: “Grab someone and teach. We've got to pass this knowledge down.” To learn more about RYTHMz, visit rythmz.com.

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss the pros and cons of text marketing campaigns for IT businesses, emphasizing their annoyance and potential limited use for alerts and existing clients. They provide updates on recent IT security threats, including Microsoft's vulnerability in SharePoint servers and the Ingram Micro ransomware attack. The hosts also address industry events such as ChannelCon and news about Apple's upcoming foldable iPhones. Additionally, they highlight recent acquisitions, such as Kaseya's confirmed purchase of Technology Marketing Toolkit led by Robin Robins. The episode concludes with a discussion of top cities for jobs and small business opportunities in the U.S.  --- Chapter Markers: 00:00 Introduction and Welcome 02:05 MSP Question of the Week: Text Marketing Campaigns 10:46 Industry News: Microsoft SharePoint Attacks 13:11 Ingram Micro Ransomware Attack 15:47 Apple's Foldable Technology 18:22 Kaseya Acquires Technology Marketing Toolkit 20:54 Upcoming Event: Channel Con   26:25 Conclusion and Farewell --- About Shannon Bingham: Shannon Bingham is an Omaha-based entrepreneur and beauty industry leader who co-founded Seven Salon & Boutique in 2004, earning national recognition such as Salon Today's Top 200 Fastest Growing Salons. A professionally trained cosmetologist, she's also an international brand educator for TIGI and IGK, Vice‑Chair of Nebraska's DHHS Board of Cosmetology, and an award‑winning photographer. In recent years, Shannon has leveraged her platform as Mrs. Nebraska International 2023 and Mrs. Midwest International 2024 to advocate passionately for adoption awareness, sharing her personal journey and inspiring local families.   Learn more about Shannon at https://linktr.ee/shanbingham --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

MSP post commander demoted over Flint scandal sues Col. James Grady, alleges racial bias Charming comedy “Bert & Trixie Visit the Vet” at Purple Rose is a must-see for pet lovers 50 years later, the search for Jimmy Hoffa continues

“It's not about solving for DMARC. Yeah, you do that as a byproduct, but we really enable the MSP to go grow their business.” — Mike Anderson, EasyDMARC Technology Reseller News sat down with Mike Anderson of EasyDMARC for a live podcast recording at the opening day of ChannelCon, GTIA's signature event. In a candid and engaging conversation with publisher Doug Green, Anderson revealed how EasyDMARC is turning email authentication into a growth engine for managed service providers (MSPs). While DMARC (Domain-based Message Authentication, Reporting, and Conformance) may sound like a technical checkbox, Anderson says it's actually a gateway to new revenue and customer acquisition when paired with EasyDMARC's purpose-built analytics and sales enablement platform. “We're not just a tool,” Anderson explained. “We're a full go-to-market engine for MSPs.” The company offers a platform that not only simplifies DMARC configuration with built-in DNS templates and documentation for 1,500+ top providers, but also delivers white-labeled reports, risk assessments, and automated marketing assets—like drip campaigns, call scripts, and email templates—designed to help MSPs win new business. With over 2,500 MSPs onboard and growing by 70–100 per month, Anderson attributes the rapid adoption to a combination of ease-of-use and tangible results. He recounted a typical success story: an MSP identifies a law firm with broken email delivery and marketing systems, costing them $30,000 in missed revenue. “The MSP comes in, fixes it for a fraction of that, and signs them to a monitoring plan—immediate ROI, happy client, and recurring revenue.” EasyDMARC's platform is not only about fixing email authentication but enabling MSPs to create their own economic momentum. “We give MSPs the tools to go prospect, sell, and close,” Anderson said, pointing to the company's growing international reach and dedicated MSP portal. Learn more at EasyDMARC.com, where MSPs can start a free trial. ChannelCon attendees can mention the event for a free first month. About EasyDMARC EasyDMARC is a leading DMARC and email security platform designed to help businesses and MSPs protect their domains, prevent phishing, and ensure compliant email delivery. With built-in sales tools, automation, and analytics, EasyDMARC transforms security into a growth opportunity.

“We're not here to compete with MSPs—we're here to help them grow, take on more business, and deliver more value to their clients.” — Amy Kincaid, Vice President, Robert Half In this live podcast recorded from Podcast Row at ChannelCon 2025, Doug Green, Publisher of Technology Reseller News, interviews Amy Kincaid, Vice President at Robert Half, to explore how the global talent solutions firm is empowering managed service providers (MSPs) to scale confidently into new markets. With over 300 offices globally and a deep technology talent network enhanced by AI tools, Robert Half is not just another staffing firm. “We've evolved well beyond finance and accounting,” says Kincaid. “In technology, we're enabling MSPs to take on complex, high-demand projects—cloud migrations, AI implementations, ERP rollouts—by delivering vetted, on-demand expertise that aligns precisely with their clients' needs.” Kincaid describes a powerful example: An MSP landed an AI implementation opportunity but lacked internal staff to execute. Instead of passing or overcommitting, the MSP partnered with Robert Half to bring in AI engineers on contract, allowing them to deliver the solution and retain the client. “It's not about hiring full-time. It's about being agile and accessing the right skills, fast,” Kincaid notes. Robert Half's searchable talent database matches highly specific criteria—from certifications and past performance to geography and client industry. Whether the need is for a Dallas-based data engineer with Azure Data Factory experience or a remote cybersecurity architect, the system delivers fast, reliable matches. And in today's remote-friendly world, that speed and precision often makes the difference between winning and losing deals. “We've worked with over 170 MSPs this year alone,” says Kincaid. “Our model supports everything from Tier 1 helpdesk to high-level security and AI roles. We're not replacing MSPs; we're augmenting them so they can say yes to more.” To learn more about Robert Half's specialized technology staffing services, visit https://www.roberthalf.com. MSPs and IT leaders can also connect directly with Amy Kincaid on LinkedIn to discuss opportunities and workforce needs. — Listen to the full podcast at Technology Reseller News ️Featuring: Amy Kincaid, Vice President, Robert Half Hosted by: Doug Green, Publisher, Technology Reseller News Recorded live at ChannelCon 2025, Podcast Row  

Sammo Cohen was born into the ski industry. He had a famous ski photographer father, a mom at Alta, and he grew up skiing with ski industry royalty. That said, nothing was ever handed to Sammo. While there were early opportunities, to make it Sam had to break away from his Dad and become his own man in the ski industry. Doing that involved betting his college fund ojn a ski trip to Alaska that helped fuel the career that Sammo has built.  On the podcast we talk about religion, death, Utah, skiing, money and so much more. Sam's dad, Lee Cohen, askes the Inappropriate Questions. Sammo Cohen Show Notes: 4:00: Jewish stuff,  death, God?, Utah, product of the ski industry, ski team 20:30: Liquid Force, Feel the Pull and get 15% off your LF Purchase by using the code Powell15 at checkout Stanley:  The brand that invented the category! Only the best for Powell Movement listeners.  Check out Stanley1913.com   Best Day Brewing:  All of the flavor of your favorite IPA or Kolsch, without the alcohol, the calories or sugar. 23:30: First FWT Comp, Leo Ahrens, the drive to be pro, opportunities from dad, the emptions of working with your dad, shooting with others, trouble in HS, and climbing,     39:00: Elan Skis:  Over 75 years of innovation that makes you better. Outdoor Research: Click here for 25% off Outdoor Research products (not valid on sale items or pro products) 41:00: Sponsors and money, betting on himself with a self-funded AK trip, Dane Tudor, Adventuring, not pushing for TGR and MSP 61:00: Inappropriate Questions with dad, Lee Cohen

What happens when an author decides to write his next novel inside one of the most haunted prisons in America? Brian Paone did exactly that. Over the course of eight weeks, he wrote These Walls Still Talk—on-site at the notorious Missouri State Penitentiary. Working at night and fully immersed in the prison's eerie, abandoned atmosphere, Brian brought to life the story of Hannah, a woman who returns to MSP to confront the dark spirit that's haunted her for years—only to find the prison has other plans. Blending real haunted locations with immersive paranormal fiction, Brian reveals what it's like to write a ghost story in a place already full of them. Get ready to step behind the cell doors and experience the creative process where fact and phantoms converge. Today on The Grave Talks, Writing with Ghosts, a conversation with author Brian Paone. This is Part Two of our conversation. You can buy his books wherever books are sold, and you can get more information at his website, brianpaone.com. Become a GRAVE KEEPER and get access to ALL of our EPISODES - AD FREE, BONUS EPISODES & ADVANCE EPISODES!!! Sign up through Apple Podcast Channel or Patreon. Sign up through Apple Podcasts or Patreon http://www.patreon.com/thegravetalks 

What happens when an author decides to write his next novel inside one of the most haunted prisons in America? Brian Paone did exactly that. Over the course of eight weeks, he wrote These Walls Still Talk—on-site at the notorious Missouri State Penitentiary. Working at night and fully immersed in the prison's eerie, abandoned atmosphere, Brian brought to life the story of Hannah, a woman who returns to MSP to confront the dark spirit that's haunted her for years—only to find the prison has other plans. Blending real haunted locations with immersive paranormal fiction, Brian reveals what it's like to write a ghost story in a place already full of them. Get ready to step behind the cell doors and experience the creative process where fact and phantoms converge. Today on The Grave Talks, Writing with Ghosts, a conversation with author Brian Paone. You can buy his books wherever books are sold, and you can get more information at his website, brianpaone.com. Become a GRAVE KEEPER and get access to ALL of our EPISODES - AD FREE, BONUS EPISODES & ADVANCE EPISODES!!! Sign up through Apple Podcast Channel or Patreon. Sign up through Apple Podcasts or Patreon http://www.patreon.com/thegravetalks