Podcasts about profitability

Daniel Yanisse is the co-founder and CEO of Checkr, a leading HR technology company, currently valued at $5 billion. During the journey, Daniel has raised over $679M for Checkr from some of the best including Accel, Bond, Coatue, GV, Elad Gil and IVP to name a few. Prior to Checkr, Daniel was a software engineer and helped develop prototypes of the Mars Rover for NASA. Daniel has been recognized in Forbes “30 Under 30” and recently Checkr was recognized by Forbes as one of America's best start-up employers. In Today's Episode with Daniel Yanisse You Will Learn: 1.) The Origins of Checkr: The $5BN Company How did Daniel come to co-found Checkr? What was the a-ha moment? How did Daniel's experience with his prior company impact how he thought about building Checkr? What does Daniel know now that he wishes all first-time founders knew when they started? 2.) Hiring 101: What are the single biggest hiring mistakes Daniel made in the early days of Checkr? How does Daniel structure his interview process for new candidates today? How has it changed? How does Daniel test for ego and humility in the interview process? How does Daniel approach giving feedback today? How has it changed over time? What does Daniel believe is the right way to let someone go? How long does one give a team member who is not performing? 3.) Fundraising 101: How does Daniel advise founders going out to raise today in the challenging market conditions? What terms should founders optimize for? What terms should they not optimize for? What are the single biggest mistakes Daniel sees founders make when raising? What does Daniel wish he had done differently with Checkr's raises? What was the hardest raise for Checkr? Why was it so hard? What was the outcome? 4.) Going into Enterprise: Why does Daniel believe they went into enterprise too soon? What was the result of this? How does Daniel advise founders on when is the right time to go into enterprise? What changes in both your company and your product when moving to enterprise? Items Mentioned in Today's Episode with Daniel Yanisse: Daniel's Favourite Book: Accelerate: The Science of Lean Software and Devops: Building and Scaling High Performing Technology Organizations

“Resourceful people know there are plenty of resources out there to help them achieve their dreams. They're committed to finding them and making any situation doable.”   Being resourceful in business pays off in many ways. At every stage, your ability to be resourceful will increase the value of your coaching and your ability to reach the people who need you. In this episode: Become more valuable as a consultant and coach. How increasing your value will draw more clients. The need to invest in yourself.   Download the full, free report from eCircleacademy.com. Visit eCircleAcademy.com and book a success call with Nicky to take your practice to the next level.

Peace Through Aligned Community featuring Masha PavlovaThis is the last episode in Masha's 4-part  mini-series in our podcast. It seems only fitting that Masha's series would end with creating a community of supporters that will bring you peace instead of internal conflict. Yet, as Masha shares, the key is to have an aligned community! Why? So you can face internal conflicts and create better outcomes for ourselves and our business. So far, Masha's mini-series episodes are 202, 214, and 228, where she unpacked Your 5 Steps to Resolving Internal ConflictTM.  Today's episode Masha concludes by introducing you to some of her supporters: Collette Portis, Dr. Natalie Forest, Dr. Susan Saurage-Altenloh, Laura Gisborne, Isabelle Tierney, Dr, Larry Mandt, Ambuj Suxena, Sharon Lechter, Karlton Hoskins, Karl Maier, Patty Farmer, AdaPia d'Errico, an nd Maggie Mongan. She honors them by sharing some of their quotes that she included from her chapter, in Volume  5, of the book series (see link below).#1 International Bestselling Business Author, Masha Pavlova Discusses :Why it's important to start learning how to face internal conflicts and create better outcomes for ourselves and our business. How important it is to create a community for yourself.The key is to assure your community aligns with you.Masha concludes her mini-series by sharing some quotes that can be found in her chapter - all sharing about the power of who you surround yourself with so you can shine brighter.WANT TO LEARN MORE?Masha's Special Invitation For You:Are you ready for the greatest outcomes you can imagine in your life and business? Download your interactive Guide to Resolving Internal Conflict: http://ConnectWithMasha.com/ConflictResolutionListen to Masha's Previous Episode:BB202,  BB214. BB228***You can find all our podcasts episodes on our Mobile App: BrilliantBizBookLink to all the "Brilliant Breakthroughs for the Small Business Owner" Books in the Series (Volumes 1- 5): https://amzn.to/3FrmS3r*Masha's chapter is in Volume 5 #BrilliantBizBook #SmallBusiness #ConflictCycle #ConflictResolution #TheYouBrand

In this episode, Danny gives us another sneak peek into his student sessions, staring with a clarity question from Eddy. Then José shares his experience of what Danny has taught him to develop his game plan and gain clarity. His realization is that it takes time to get that clarity, but it's worth the effort. It is part of the journey. Get some clarity. Make a plan, sort everything out, and hire the right people on your team to make everything perfect. Danny's Website – https://www.dannymorel.com/ (https://www.dannymorel.com/ ) Danny's LinkedIn – https://www.linkedin.com/in/dannymorel/ (https://www.linkedin.com/in/dannymorel/ ) Danny's Facebook – https://www.facebook.com/dannymorel77 (https://www.facebook.com/dannymorel77 ) Danny's Instagram – https://www.instagram.com/dannymorel/ (https://www.instagram.com/dannymorel/ ) Awaken Your Highest Self – https://www.awakenyourhighestself.com/ (https://www.awakenyourhighestself.com/ )

If you're an ADHD Entrepreneur who struggles to understand your business's finances (raises hand) and conceptualize what EXACTLY to do with your revenue (raises both hands), this episode is going to rock your world. Mike Michalowitz is a highly successful entrepreneur who is here to share the brilliance from his best-selling book Profit First. This book changed my life, and I think it'll change yours, too!Learn more about Mike HERE!Visit www.ihaveadhd.com/focused for more resourcesHang out with me on Instagram @i.have.adhd.podcast

Tony Thornton, executive of the American Fencing Association and self confessed " fence guy" is here to talk about how efficiency equals profitability, building your dream team of employees and how to truly become successful.

Professor John Colley from the Warwick Business School joins me to discuss the profitability of gig economy delivery and ultrafast grocery delivery (q-commerce). We discuss: Who is swimming naked in the fast grocery delivery sector The conditions that have led to funding flowing into grocery delivery startups Inflation and other factors putting downward pressure on consumers' spending power Investor funds drying up putting pressure on business models Network effects: customers, riders/drivers, and response times Ease of entering the ride hailing market (e.g. Uber), and implications for other similar business models, such as takeaway delivery Profitability and competition The cut major corporates have to take to meet overheads When will customers be charged the actual cost of delivery? Will gig economy delivery companies ever make a profit? Regulating gig economy delivery services and impact on future profitability Employees vs contractors, and impact on operating costs Governments looking for taxable revenue Funding consumers' champagne tastes on a beer budget Labour shortages and impact on costs Congestion, emissions, and availability of real estate for dark stores Forecasts for the future of the gig economy model and rapid grocery delivery  

The First Edition of the Future Drinks Expo in San Francisco records a great milestone in bringing together big companies in the drinks and tech space. Future Drinks Expo, a one-of-a-kind event brought innovators, companies, and professionals from the drinks and tech industry together under one roof at the South San Francisco Conference Center on May 17, 2022. Happening for the first time, it recorded a footfall of approximately 1200 Visitors, 40 Exhibitors, and 16 Speakers at the event. The visitors at the event came from various industries closely related to the drinks and tech industry.

When your Profit and Loss Statement shows that you have  positive profit, you need to really check if that is real profit because it may not.  Positive  doesn't mean the business is financially healthy.  This is the case of  just “paper profit”.  Why does this happen?  Unreal profit happens  when profit that does not equate to having actual cash in the bank. In this episode, Annette will give you some guidelines on how to ensure that you have the right cash management in your business.  Some of the causes why the business is not financially solvent is when there are money leaks happening in your business operation.    Here are a few insights you'll hear in today's show… What are the types of profits? How do you know if your business is financially healthy? How do you ensure that your business has physical cash profit? What does "Profit First" do and how do you operate it?  Why is it important that you identify and assess money leaks that are happening in your business? What are money leaks? Resources: Identify and eradicate money leaks: https://youtu.be/tKDmRApyrww (https://youtu.be/tKDmRApyrww) Understanding a profit and loss account: https://youtu.be/9R6QwNPsM7w (https://youtu.be/9R6QwNPsM7w) Understanding a balance sheet: https://youtu.be/EZ1cctAAnI0 (https://youtu.be/EZ1cctAAnI0) Connect to Annette Ferguson: Facebook - https://www.facebook.com/UKAnnetteFerguson/ (https://www.facebook.com/UKAnnetteFerguson/) Instagram - https://www.instagram.com/annetteandco_/ (https://www.instagram.com/annetteandco_/) YouTube - https://www.youtube.com/channel/UCkohh_X-4R5mKfEW9rBQ1qA (https://www.youtube.com/channel/UCkohh_X-4R5mKfEW9rBQ1qA) Listen to the Podcast - Financial and Lifestyle Freedom for UK Business Owners - https://podcasts.apple.com/gb/podcast/financial-and-lifestyle-freedom-for-uk-business-owners/id1473582522 (https://podcasts.apple.com/gb/podcast/financial-and-lifestyle-freedom-for-uk-business-owners/id1473582522)

This is step two in the Six Steps To Growing Your Executive Coaching Or Consulting Business series. Having an interest in growing your business and earning more income is a good start but it isn't enough to get you there. You need clear goals and a full commitment. This episode gives you five questions to ask yourself that when answered, will set you on the path toward defining your goals and how to follow through with them.   In this episode: Define your goals and eliminate excuses. Believe in your success. Find the people you need to support you on your way.   Download the free report from eCircleacademy.com. Visit eCircleAcademy.com and book a success call with Nicky to take your practice to the next level.

Scott Scully is the Founder and CEO of Abstrakt Marketing Group, a B2B lead generation company and business growth agency. For the last 12 years, they have offered multi-channel marketing solutions to small and medium-sized businesses that are looking to grow through outbound lead generation, marketing services, and Salesforce consulting. Eric Watkins started at Abstrakt Marketing Group in 2012 as an Operations Intern and since then have worked his way up to holding a position on the Executive team and overseeing the company as President. During his time at Abstrakt, he has assisted in the restructuring of the Partner Sales division which enabled Abstrakt to grow its employee count by 140%. In 2018, Eric earned Workforce Magazine's Game Changer award and in 2022 was honored as one of St. Louis's 100 Titans.Jeff Winters is the Founder and CEO of Sapper Consulting, which helps companies deliver data-driven sales campaigns to replace cold calling, drive pipeline and ignite ROI. Their tactics have been featured in Forbes, Inc., HBR, Entrepreneur, HubSpot, Salesforce, and more because they're up to 300% more effective than standard metrics. Sapper Consulting has experienced tremendous growth, tripling 3 times in 3 years.Together they have launched The Grow Show podcast and publish weekly episodes to help business leaders improve their processes and procedures. You can find the podcast on Spotify, Apple Podcasts, and more.If you're looking to improve your sales processes, build out a better sales pipeline, or a better way to grow your agency profitably and sustainably, this episode is chock-full of insights you surely won't want to miss.What's in their glasses:  Kentucky Owl Confiscated Kentucky Straight Bourbon WhiskeyThis Cast Covers:How Scott started Abstrakt Marketing Group and has been helping businesses have more predictable sales meetings for the past 12 years and counting (03:41) Eric shares his ascent from starting out as an intern to working his way up to become the president at Abstrakt Marketing Group (05:44) Jeff recalls his early days starting Sapper Consulting in 2013 and growing it to about 150 employees and over 750 clients today (09:18)  If they had the biggest deal in company history come across your desk, who would Scott, Eric, or Jeff send out to work and close the deal? (13:16)The number of face-to-face sales presentations Scott's ever done in his entire career (14:31)What gets you out of bed in the morning? (15:10)Debunking the fallacy that you cannot impact meaningful life change through business (17:42)JJ recalls personally seeing lives change when an agency owner who was stuck at $4M for the longest time exited for $17M eighteen months after building out a sales operation for them (19:41)What can you do to bring your salespeople out of a slump and move forward in the right direction (21:56)Eric feels the greatest rush in his career when this happens (24:43) Joey crushing it as the first guest on The Grow Show - a podcast hosted by Scott, Eric, and Jeff (27:14)Is the AE-SDR/closer-biz dev rep model the only way modern way to do sales effectively? (28:09)Some are better at setting appointments, others are better at closing (29:58)Joey brings up an alternative to the AE-SDR/closer-biz dev rep model for agencies with lower profit margins (32:00)The concept of the enabled full-cycle salesperson (32:31)Profitability challenges one can see in the AE-SDR marriage and the enabled full-cycle salesperson model (34:00)Is the follow-up really the most impactful part? (39:00)An extra step in the follow-up process that most sales teams just don't do which can make the jobs of the SDR, sales admin, and closer better (40:30) How tweaking this model could help sales reps become more motivated at their jobs (41:44)Why money doesn't grow on trees - a reminder for every agency owner listening to this podcast (43:44)Joey points out just how impressive it is to build Abstrakt to be making $60 million per year as a lead gen company (46:36)What sets up their clients for success and what do agencies who drive more revenue have that others don't? (47:59)A key characteristic of their successful customers know how to sell cold outbound leads (49:41)Why you should always be reminding your clients about the ridiculous amount of activity your service takes and not just the results (51:00)One major pitfall most agency owners make specifically with outbound lead generation (54:57)The biggest hurdle right now for Eric and Jeff in their own sales department (57:12) Why specialization is so crucial in hiring and training sales reps (58:00)The biggest opportunity that Abstrakt could really work on that would help even more businesses grow (59:00)“Sell it before you build it” (1:00:00)Scott, Eric, and Jeff answer a very personal question that you as an agency owner should probably start thinking about as well (1:02:00)Additional Resources:The Sales Driven AgencyThe Best Damn Agency MastermindAbstrakt Marketing GroupSapper ConsultingThe Grow Show PodcastScott Scully on LinkedInEric Watkins on LinkedInJeff Winters on LinkedIn

Let's Blow Your Mind's Performance!featuring John KennedyDuring the past episodes in John's mini-series here, he discussed various aspects of Applied Neuroplasticity and how it can positively impact different areas of your life.In John's 4th episode, we discussed your approach to quickly changing habits using Applied Neuroplasticity. It's amazing to create a new habit in less than an hour with this approach.  Join us to learn how your brain can make these powerful and sustainable changes through a simple practice . Then learn how combining your mental process (cognitude), your mindset (attitude), and your habits (habitude) can truly change your life!#1 International Bestselling Business Author, John Kennedy Answers:Your approach is Applied Neuroplasticity, what is neuroplasticity?What does applied neuroplasticity mean?Can you explain each component of your Cognitude - Attitude - Habitude ProcessPlease explain how this approach can improve personal as well as professional lives?Curious minds want to know - can you walk us through how you'd help us resolve a problem we're experiencing that we'd like improved?WANT TO LEARN MORE?John's Special Invitation For You:Ready to learn more about how you can improve your business operations, personal effectiveness, and mental efficiency? Go to: www.kennedyconsultinggroup.com/peakaccelerationLink to all the "Brilliant Breakthroughs for the Small Business Owner" Books in the Series (Volumes 1- 5): https://amzn.to/3FrmS3r  *John's chapter is in Vol 5.Listen to John's Previous Episodes in his mini-series here:BB205, BB215, BB224, BB234***You can find all our podcasts episodes on our Mobile App: BrilliantBizBook#BrilliantBizBook #SmallBusiness #CombatBrainTraining #PeakPerformance #PerformanceSeekers #1Bestselling Author

With the economy changing quickly and unheard of inflation running rampant dentistry isn't immune to its effects. In today's episode we offer a stark warning for owner dentists wanting to guard their profitability, team health, and value of their practice. Boost your profitability by joining us in "The Insanely Productive Dentist Workshop Series" at www.UpgradeDental.com/ipd Get your free copy of The Patient First Manifesto visit www.PatientFirstBook.com

With Mandi Ellefson, the creator of the Scale to Freedom Scalable Service Growth™ model, and a published author and host of The Hands-Off CEO Podcast. Mandi leads consulting agency owners to have lives with greater freedom and success, and has consulted with over hundred consulting agency CEOs. She has also helped them immediately free up to 20-50% of their work week to focus on accelerating profits. Her clients have grown five figures of net profit every month, added millions of dollars in sales, and have exited the day-to-day to scale growth. Some owners now passively manage their business, or have sold it. On a personal note, Mandi is a mother of two, enjoys travel, mountain biking and exploring the outdoors with her husband. Finally, as a committed Freedom Fighter, a percentage of her business profits go to rescuing enslaved victims of child sex trafficking. Join us for our awe-inspiring conversation as we discuss ways to help our clients be able to expand their business without having to work more hours and spend more money. To visit the show notes page for this episode and others, visit https://legalwebsitewarrior.com/podcast

Have you been struggling with what to do after the money hits your bank account? Are you unsure about taxes, profit margins, and how to manage each payment in a way that sets you up to be profitable down the line? In episode 572 of the Bokeh Podcast, returning guest Braden Drake sets the stage for financial success by offering practical tips for making your money work for you. Whether you've experienced a lack of education in regard to money, a lack of money talk in your personal life, or an "I'll do it tomorrow" mentality, you're in good company. Tune in as we chat about minimizing stress when it comes to taxes, owner's pay allocation, and more! The Bokeh Podcast is brought to you by Photographer's Edit: Custom Editing for the Professional Photographer. You can subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast. Braden's background (2:38) Where did Braden's book idea come from? (4:54) What was the motivation for creating a book like this and the communication style to go along with it? (6:23) Defining cash flow (8:40) Why isn't there a basic understanding of cash flow management? (11:11) How can you minimize the stress associated with setting aside a designated percentage for taxes? (14:01) Braden's recommendation on the best approach to handling funds when you get paid (15:15) How do photographers go about calculating a profit margin? (18:18) Should photographers be considering taxes in the profit margin equation? (19:32) Is there a goal profit margin percentage in the photography industry? (20:07) The process for owner's pay allocation (22:26) Braden's course, Profit Rx (26:38) Book Recommendations https://bokehbookshelf.com Building a StoryBrand by Donald Miller Marketing Made Simple by Donald Miller Links: https://www.charitywater.org https://www.photographersedit.com/bokeh-podcast/episodes/top-5-tax-mistakes-and-how-to-fix-them/ www.bradendrake.com www.instagram.com/bradenadamdrake https://www.bradendrake.com/podcasts/unf-ck-your-biz-with-braden https://www.bradendrake.com/book (Available for pre-order now!) https://www.bradendrake.com/prx www.qapital.com

Have you heard of ways to buy real estate with no money down? This episode will make you see real estate as the next big thing for your personal goals, as we have David Dodge. He shares how he utilizes resources and options to buy properties and the critical role of a marketing strategy in finding good deals. Absorb much knowledge as you can and stay tuned!Key Takeaways To Listen ForWays to buy properties without using your own savingsDifferent options to pay off money lendersHow to make sure you're buying and investing in a good dealThings to look at when finding properties to holdEffective real estate exit strategiesGreat advice on achieving your investment goalsResources Mentioned In This EpisodeMLS.COMFree Apartment Syndication Due Diligence Checklist for Passive Investor About David Dodge“Keep the Best and Wholesale the rest.” That's the motto of David Dodge, a killer Investor from St. Louis, MO. He's on the show today dropping some real nuggets for real estate investors of all kinds. David is on fire right now, doing wholesales, fixes, and flips, and is also a landlord. David started wholesaling properties early on but quickly realized there was a better way to do this business. That's where the inspiration for David's real estate investment strategy came from, and it's really evolved over the past decade.Connect with DavidWebsite: Wholesaling Inc.Podcast: Discount Property Investor PodcastFacebook: David DodgeInstagram: @davidalandodgeTo Connect With UsPlease visit our website: www.bonavestcapital.com and please click here, to leave a rating and review!SponsorsGrow Your Show, LLCThinking About Creating and Growing Your Own Podcast But Not Sure Where To Start?Visit GrowYourShow.com and Schedule a call with Adam A. Adams.

In today's Shopify ecommerce podcast, my guest is Akhilesh Srivastava the Founder and CEO from Fenix Commerce. They are a SaaS platform that helps eCommerce retailers provide an amazon like delivery experience.Consumer expectations around shipping are changing. The number one reason consumers don't buy from your Shopify store is related to shipping. In order to gain material advantage retailers need to provide fast, cheap and on-time shipping options. To help Shopify brands deliver a better customer experience Fenix Commerce have built an ecommerce delivery operations system that utilizes upstream data and AI to optimize shipping operations, costs and delivery dates based on real-time product, inventory, customer and carrier info. This allows brands to deliver a superior pre and post-purchase shipping experience while increasing customer satisfaction. It turns shipping from a cost-center to a profit-center all while helping brands see a 17% increase in conversion and an 8% reduction in shipping costs. Profitably GROW and SCALE your Shopify store with the resources mentioned in today's ecommerce podcast episode.CLICK HERE > eCommerceFastlane.com or eCommerceFastlanePodcast.com See acast.com/privacy for privacy and opt-out information.

  How close attention do you pay to your numbers? You cannot understand your true profitability if you don't know your numbers. In this episode, I am going to take you through some of our most profitable years, looking specifically at marketing, technology, and payroll numbers. Through reviewing how we were profitable you will be […] The post Episode 163: True Profitability first appeared on Unstoppable Profit Podcast | Hosted by Mike Stromsoe. The post Episode 163: True Profitability appeared first on Unstoppable Profit Podcast | Hosted by Mike Stromsoe.

Today, you'll spend your time intelligently on this show with Roger Luri, as he uses his extensive background in real estate to give us more knowledge about the development side of the business. By listening to this, you'll better understand new buildings, existing and underperforming properties in terms of profitability, and more comprehension of the multifamily space. Join the expert in this episode!Key Takeaways To Listen ForInsights on the current real estate environment for building new constructions vs. buying existing propertiesA great and easiest way to get started in multifamily What makes value-add deals and underperforming properties more profitable?The significance of knowing your market regardless of the niche, asset class, and strategyEssential role of an architect in the construction businessHow you can protect yourself as an investor in times of a market downturnResources Mentioned In This EpisodeDon't Buy a New House! Build it by Roger Luri | Paperback Don't Buy a Multi-Family! BUILD IT by Roger Luri | Paperback Free Apartment Syndication Due Diligence Checklist for Passive Investor About Roger LuriRoger Luri lives in Chicago with his wife Christine and two teenage sons. “Growing up in Chicago, I've been intrigued by architecture and building since I was a kid” “I wrote "Don't Buy a New House! BUILD IT and Don't Buy Multi-Family! BUILD IT" to help investors to understand the advantages of building new construction properties and to learn the process for themselves. So many people invest substantial portions of their net worth in real estate without ever thinking through their strategies. They get help from brokers to complete their transactions, but don't ever get the help they need to plan their investments effectively.” Roger has been in the real estate and development business for well over 30 years. His companies have specialized in home building, real estate development, general contracting, architecture & design, and real estate brokerage. He formerly served as a director on the board of Ravenswood Bank. Roger's other passion is martial arts. He began training in the early 1980s. He and his wife Christine founded and operated Kensho Martial Arts in Chicago from 2011 to 2020. The Kensho team provided life-changing training programs for kids and adults of all ages. “Through my martial arts training and teaching, I've been fortunate to connect with awesome people from all over the world and learn from some incredible instructors. I'm extremely grateful for my extended martial arts family”.Connect with Roger Website: LD2 Development Inc.To Connect With UsPlease visit our website: www.bonavestcapital.com and please click here, to leave a rating and review!SponsorsGrow Your Show, LLCThinking About Creating and Growing Your Own Podcast But Not Sure Where To Start?Visit GrowYourShow.com and Schedule a call with Adam A. Adams.

This is step one in the Six Steps To Growing Your Coaching Or Consulting Business series. Find out why your business is not actually about you and how this mindset will help you: Escape insecurity, anxiety and stress. Transform your business and change its trajectory. Add $250,000 to your practice this year.   Download the free report from eCircleacademy.com. Visit eCircleAcademy.com and book a success call with Nicky to take your practice to the next level.

Tune in as we chat with Iowa State University Assistant Professor of Teaching in Dairy Production as she shares best management practices for utilizing alternative feedstuffs.

The Ebb and Flow of Authenticityfeaturing Susan WhiteIn this episode, we dive deeper into authenticity; what affects it and how it affects others - especially in relationships. We also explore how authenticity is not static and the reasons it ebbs and flows. Finally, we expand our understanding of what authenticity is, as well as what it isn't.  Having a fluid definition of authenticity supports us in having greater clarity of how important being authentic is to each of us in all our affairs, as well as our relationships - especially the foundational relationship we have with ourselves!  #1 International Bestselling Business Author, Susan White, LCSW, Answers:  How can anyone be authentic if authenticity is not static? What causes authenticity to ebb and flow, and what should we do about it? How does authenticity benefit us (or our businesses) if it changes? WANT TO LEARN MORE?Susan's Special Invitation For You:Explore your authenticity with customers and employees and determine what serves your business's highest potential. Receive insight today: https://learngrowdevelop.com/conductauthenticbusiness/Link to all the "Brilliant Breakthroughs for the Small Business Owner" Books in the Series (Volumes 1- 5): https://amzn.to/3FrmS3r*Susan wrote chapter 4 in Vol 5.Listen to Susan's Previous Episodes: BB12, BB23, BB31, BB41, BB49, BB64, BB69, BB75, BB84, BB92, BB204, BB213, BB222, BB233***You can find all our podcasts episodes on our Mobile App: BrilliantBizBook#BrilliantBizBook #Small Business  #BestsellingAuthor #ConductAuthenticBusiness

This episode explains “How Midsize Companies Can Use Data to Compete with the Digital Giants.” The pandemic has hit midsize companies hard and rewarded Amazon and the other digital giants. Many midsize business leaders look at the growth of those giants and worry that there's no place for them to prosper. In fact, there's a large, wide-open playing field for incumbent firms to reposition. The key to your midsize company's survival in the post-pandemic period is to use the data you have readily available to identify your profit peaks and profit drains and strategically align your organization around your profit core to build dominance in your target market segments. This episode offers three steps that will provide a proven pathway to sustained, defensible profit growth in the post-pandemic period and throughout the era beyond. This episode is based on a recent article that John Wass and I wrote in Harvard Business Review. Here is a link to the article: https://hbr.org/webinar/2021/04/how-midsize-companies-can-compete-with-digital-giants Learn more by visiting our website HERE.

Amberly shares her story of how she made it in the competitive automotive industry as a Marketing Innovator! She started working with automotive dealers when she was just 23, and over the past 18 years has now worked with some of the biggest names in the industry. In this episode Amberly shares her story of overcoming a brain tumor while building her brand being a mother, wife and balancing life. If you are looking for inspiration this podcast is for you!    To find out more about Amberly-   http://www.dealermerchantservices.com/ https://www.linkedin.com/in/amberlyallen/

Welcome to this episode of 20/20 Money! My guest on today's show is Dr. Ryan Gustus. Ryan is a partner at Eyecare Associates of Bluffton and Roanoke and also co-founder of Lensquote and their newest tool called Profit Assist.   Ryan joins the show today to talk about something that every practice owner should be focused on in their practice and that's the pricing of their contact lenses. We talk about how to think about your pricing model, how you evaluate profitability, strategies for pricing CLs in your practice, and some of the fallacies that surround pricing models in optometric practices.   As a reminder, you can get all the information discussed in today's conversation by visiting our website at integratedpwm.com and clicking on the Learning Center. While there, be sure to subscribe to our newsletter and you can also set up a 20-30min Triage conversation to learn a little bit more about how we help ODs around the country reduce their tax bill, proactively manage cash flow, and make prudent investment decisions or check out any number of additional free resources like our eBooks, blog posts, and on-demand webinars.   And with that introduction, I hope you enjoy my conversation with Dr. Ryan Gustus. Follow us on Instagram: https://www.instagram.com/2020moneypod/  ————————————————————————————— Please rate and subscribe to 20/20 Money on these platforms Apple Podcasts Spotify Google Podcasts Stitcher  ————————————————————————————— For past episodes of 20/20 Money with full companion show notes, please check out our episode archive here!

Nnamdi Iregbulem of Lightspeed Venture Partners joins Nate to discuss Navigating Macro Headwinds, Balancing Growth v. Profitability, and How to Get in Front of the Top 1% of Founders. In this episode we cover: Tips for Founders When Capital Gets Expensive Where Software is Still Eating the World The Uncapped Upside of Writing in VC How to Get in Front of the Top Founders Missed a recent episode? Go to The Full Ratchet blog and catch up! Also, follow us on LinkedIn and Twitter. The host of The Full Ratchet is Nick Moran, General Partner of New Stack Ventures, a venture capital firm committed to investing in founders outside of the Bay Area. To learn more about New Stack Ventures by visiting our Website and LinkedIn and be sure to follow us on Twitter. Are you a founder looking for your next investor? Visit our free tool VC-Rank and we'll send a list of potential investors right to your inbox!

If you enjoyed this episode and, in some way, it inspired you to start taking action, I'd love to hear about it and know your biggest takeaway. Send me a DM on Instagram @theresacantley and let me know what your favorite part was.   I would also love it if you subscribed to the podcast and left a review at https://theresacantley.com/itunes   If there is a topic you would love me to discuss or a question you may have send it to us at theresa@theresacantley.com and we'll feature it in one of our future episodes.

Inflation and supply chain disruption are wreaking havoc on distributors' ability to drive profitability. But the time has passed for stopgap fixes. Companies need a plan to mitigate the impact. Leaders' most urgent task is to secure their companies' long-term profitability by managing the effect of inflation and supply chain disruption on their customers.In this episode, our hosts spoke with profitability expert Jonathan Byrnes, senior lecturer at MIT and author of Islands of Profit in a Sea of Red Ink and Choose Your Customer: How to Compete Against the Digital Giants and Thrive. They discussed how distributors can take back control in this unpredictable market – slowing the profit drain and bolstering their bottom line with Enterprise Profit Management.Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to act. Treating all customers the same won't cut it.

Is my life profitable for Jesus, or am I simply a consumer?This is the question every believer should ask ourselves regularly. In this sermon, Pastor Monte unpacks the Parable of the Unprofitable Servant and shows us how this parable reveals the Entrepreneurial Character of our GOD.Support the show

Dan and Peter discuss a tool “Profitability Maximizer” that helps entrepreneurs evaluate new product ideas. As Peter likes to say, “without a target you'll miss it every time”, this scorecard will help focus attention and get clear on the proposition. In this episode: Dan talks about his new tool “Profitability Maximizer” which uses 10 P's […]

https://restauranttopia.com/episode-114-developing-a-swot-analysis-for-your-restaurant/   What is a SWOT Analysis – INTERNAL - Strengths, Weaknesses |EXTERNAL - Opportunities, Threats Why conduct a SWOT?  So YOU understand where you stand So your Management understands where you stand So your Employees of ALL levels understand where you stand TAKE ACTION Who should be a part of this analysis? – All Managers – FOH, BOH, assistants as well as Chefs “But Dave, my FOH and BOH don't get along…” You might have uncovered your first Weaknesses Once you've completed this project, develop a presentation to the entire staff on what you are going to work on How: SPEND TIME BEFORE – Set a number for the initial list… would recommend a stretch goal. Go thru the list yourself beforehand and make the list five more than you could come up with. Strengths: Areas you do best – Have fun and let your staff brag a little… Also, be Self Aware and Honest. Culture, Quality of Food, Profitability, Price Point, Service, Cleanliness, Promotions, Bar Business, Advantage of others in your area – certain Cuisine, Memorable Décor, Marketing campaigns Once you have a list – Go thru and rank the Top 5 that return the best for Operations (PROFITS!) Weakness: Areas you feel need improvement – Be Honest, Candid and invite the same from your Staff Culture, lack of training, outdated equipment, Slow POS, Turnover… Training is a weakness in most local, independently owned restaurants: OWN IT and Improve! Set up a Training Team to help put together a program for the future. New Hires and Current Staff Help: - Go thru ahead of time and make a list of all the areas of Restaurant to help meeting along Culture, Technology, People, Food, Equipment, Suppliers, Communication, Menu, etc.… The More time you spend thinking and planning ahead of this meeting, the better it will go. Opportunity: Opportunities to get better How can Areas of Weakness be improved? How you can double down on Strengths This is a tricky area – just because you identify something as a weakness, it might not yield as good as results if you doubled or tripled down on a Strength Example – You may feel you have a lack of Promotions on slow nights, but Doubling down on ways to find opportunities on your busy nights will most likely yield better results than trying to make the Slow nights busy. Josh Kopel Example:  Sweatpants vs. Dessert Threats: What things could harm your business? What is Competition doing? What Threats do your weaknesses Expose (Bad Culture = More Turnover) Supply Chain, Inflation, New Competition, Missing Trends   WORK ON PRESENTATION TO STAFF – Only include things you are going to work on and thru…   https://restauranttopia.com/episode-114-developing-a-swot-analysis-for-your-restaurant/   https://restauranttopia.com/text/   Join other independent restaurant owners and professionals on our VIP Text Club and get access to exclusive content, industry news, deals, insights, announcements, pro-tips, and more! join our mailing list and get our newsletter: https://lp.constantcontactpages.com/su/dojKlZ5    Enter your email and get the very latest from Restauranttopia - marketing tips and insights, announcements, pro tips, and more! And don't worry, we hate spam too! Check out the show notes at https://restauranttopia.com/category/podcast-episodes/   Facebook: https://www.facebook.com/Restauranttopia/ LinkedIn: https://www.linkedin.com/company/restauranttopia   Instagram: https://www.instagram.com/restauranttopia/ YouTube: https://www.youtube.com/channel/UC9aRVuDUYsV370Rfh-QxDag Brian Seitz https://www.linkedin.com/in/brian-j-seitz-j-d-19863616/ David Ross https://www.linkedin.com/in/david-ross-b6b39175/ Anthony Hamilton https://www.linkedin.com/in/anthony-hamilton-5805013a/

It's your turn to become the next confident, successful, and respected coach. For the next six weeks, we're going to elaborate on the following topics, taken from the proven, eCircle Academy method of growing your coaching business to levels you never thought possible. Realize that it's not about you. How to commit to your vision and the results you can expect. Why you need to be resourceful. The power of surrounding yourself with the right people. Raising your rates. Asking for the sale. Visit eCircleAcademy.com and book a success call with Nicky to take your practice to the next level.

"From 2021 to 2022, there are 85% less IPOs. This is a story of uncertainty on interest rates and inflation. Companies are struggling to find paths to profitability. Likely IPO participants will need sustainable free cash flow," says Matt Michel. How does 2020 compare to 2022 in terms of new IPOs? Also, how is the Renaissance Cap Greenwich Fund IPO ETF (IPO) performing?

Plan B Success Storiesfeaturing Bhushan ParikhWhat do you do in the face of disruption? You have three options: Do nothing, do something, or be prepared.  Success always favors those who are prepared. Today we discuss how to be prepared and the importance of being prepared to successfully create your "Plan B". Bhushan will also share several success stories of business owners who applied a "Plan B" to their business during the pandemic.#1 International Bestselling Business Author, Bhushan Parikh, Answers:  Please provide a refresher on what is "flexible normal"?What is the importance of having a "Plan B"?Are you able to share some success stories of businesses using the "Plan B" approach?How did a photographer win big from having a "Plan B" during the pandemic?Are you saying we need to get comfortable dancing with disruption to the point that we disrupt the disruption?Why is it essential to move forward with a mindset of being able to manage disruption by disrupting it?Bhushan's Special Invitation For You:Directly ask your questions about your transformation of moving your business from Plan A to Plan B with Bhushan in our App: BrilliantBiz Book  Tap on the "Ask an Expert" tab, find Bhushan Parikh's name, and type your question. He will respond to you via email.Listen to Bhushan's Previous Episode:Profitability Focus: BB211, BB223, BB231Links to "Brilliant Breakthroughs for the Small Business Owner"Books:Volume 1: getbook.at/BrilliantBizBook2017Volume 2: getbook.at/BrilliantBizBook2Volume 3: getbook.at/BrilliantBizBook3   Volume 4: getbook.at/BrilliantBizBook4Volume 5*: getbook.at/BrilliantBizBook5* Bhushan Authored in Volume 5***You can find all our podcasts episodes on our Mobile App: BrilliantBizBook#BrilliantBizBook #SmallBusiness #Innovation #Technology #DigitalTransformation

Your agency is growing, and you're seeing more and more clients coming through the door. But as your agency expands and brings on more projects, it's important to stay focused on your finances.While it may seem like a good thing that you're bringing in more projects and revenue, there are actually two things you need to watch out for when it comes to your financials once you start scaling your agency: shrinking profit margins and margin bleed. In this episode, Chris and I talk about how to be more intentional with your finances when scaling your agency, increasing profit margins, and understanding where you need to get rid of expense bloat or margin bleed. Chris also shares how he started in the agency space and was able to grow Better Way CPA into a distributed firm with an international team.This Cast Covers:Where most agencies struggle in managing their profit margins (03:07)Two things to watch out for in your finances once you start scaling your agency: shrinking profit margins and margin bleed Is there a common pricing model that Chris likes and common mistakes most agencies make when it comes to pricing (06:24)Why not enough people understand the importance of investing in talent (07:43)The one thing that might be preventing you from scaling (08:41)Reasons why Chris recommends hiring a higher talent who's more senior than you (09:08) How Chris got caught up in the agency space and why he chose to work with marketing agencies specifically (12:27)Chris gives the typical net profit margin for agencies he's seeing today (15:38)Why you should be sounding the alarm a.k.a. a bit worried if your net profit margin sinks below 15% (16:25)What can agencies start doing to see a big difference in profitability and boost that net profit margin (17:18) How to get rid of “expense bloat” (19:44)Evaluating projects and clients you bring on can definitely help you fix your top-line revenue number (21:08) How Chris grew Better Way CPA through inbound, referrals, and organic means (24:34)What's on the horizon for marketing agencies and how can you prepare for the shift in the agency landscape (25:46)The first place to look at when deciding on cutting off expenses (27:53)Chris talks about the Data-Driven Marketing Agency e-book (30:23)The importance of analyzing both financial and non-financial data in every aspect of the business (30:53)Additional Resources:The Sales Driven AgencyThe Best Damn Agency MastermindChris Hervochon | LinkedInBetter Way CPAScaling the Data Driven Marketing Agency Ebook

In this episode of McLeod Insights, we speak with Tiffany Giekes, Director of Business Process Automation at McLeod Software to explore automating workflow and how businesses can increase profitability.

Chelsea Cohen is the Co-Founder of SoStocked, a fully customizable Amazon Inventory Management, and Forecasting Software.  She started as an Amazon Seller in 2014 and has been featured on stages and podcasts all around the world, teaching people how to solve their inventory management problems. In this episode, Chelsea takes a deep dive into the importance of inventory management and its crucial impact on profitability and business growth. Passionate at optimizing logistics and cash flow, she shares tips on how this process could be improved plus helpful tools that you can use right away. [00:01 - 06:41] Opening SegmentGet to know Chelsea and what led her to co-found So Stocks[06:42 - 21:51] Why You Need an Inventory Management SystemThe consequences of not having an inventory management systemHow to keep up with constantly changing Amazon program policiesHow to know if you are overstocking and understockingLogistics flexibility and strategyWant some Amazon refunds? Check out GetidaPromo code: FTM400[21:52 - 35:05]  Effective eCommerce Strategies: Work Smarter  Beat your competition this 2022Increase profitability through Supply Chain ManagementCheck out the free FBA calculator from www.sostocked.com/tools[35:06 - 43:20] Closing SegmentIf you are still using spreadsheets for inventory management, Chelsea has a message for youCheck out sostocked.comThe Fire RoundQuotes:“If you want to spend more time on things more valuable, and if you could save extra 10 hours a week or 10 hours a month by automating something, then do so. If you're going to expand and grow, you need to start looking at a system that actually works in an automated way.” - Chelsea Cohen Connect with ChelseaWebsiteLinkedInFacebookYoutube If you need help with inventory management,  check out So Stocked! Resources Mentioned piertopier/loadcalc  ------------------------------------------------------------------------------------------Send us a voice message and let us know how we can help you fire the man! FacebookYouTubeInstagramEmail us --> support@firingtheman.com Leave us a review as it really helps the show!    

In this episode of Feedstuffs Precision Pork, Mark Hulsebus, Swine Commercial Director at Cargill, offers some animal feed and hog market perspective. The corn market has taken a bit of a breather with the crop largely planted, but any weather disruptions this summer bear watching. The energy markets still dominate the discussion of fat availability for livestock feed.Hulsebus also discusses the potential for food price inflation to temper meat demand heading into the heart of summer grilling season as consumers struggle with the higher cost of... everything.Finally, Hulsebus provides an update on the outlook for swine production profitability given the ongoing uncertainty in Eastern Europe and how that has roiled the feed markets, and why the forward profit curve is telling producers to take advantage of opportunities now... because they may not be there in a few months.These are uncertain times, and it will pay dividends to be well-prepared. If you have questions on this week's episode or want to discuss something not covered, feel free to ASK MARK at mark_hulsebus@cargill.com.Also, click HERE to subscribe to the Cargill Pig Flash weekly eNewsletter.Plan today for tomorrow's success.Follow Feedstuffs Precision Pork on your favorite podcast platform or find it on www.Feedstuffs.com and  www.NationalHogFarmer.com.

New book alert! In this episode, Adam Torres and Jim Downes, CEO and Founder of Blueprint CFO, explore Jim's writing about “Future-Focused Accounting” in Mission Matters Business Leaders Volume 6. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/

You're Either Alive or DeadJeremy Cai is the founder of Italic, a leading marketplace that offers the highest quality products at the lowest prices by connecting consumers straight to top manufacturers.People are continuing to buy more online than ever before, and Jeremy thinks it will only continue to grow. With the heightened demand for Amazon, brands will continue to seek out online consumers “If you look at a brand and take away the fluff, they're taking the same exact product or assortment they have in every season, applying a new coat of paint on it, and a new story on it, and selling the same thing 365 days per year for ten years in a row.” -JeremyItalic no longer seeks consumers like H.EN.R.Y, the consumer they now aim to sell to is Julia, a customer in their late 20s-early 30s, familiar with shopping online and is looking to graduate and take a step up from the everyday DTC brands to a more premium product“It's not just about growth. It's about knowing who your buyer is.” -Brian“The only two things that are constant in start-ups are you're either alive or you're dead. And as long as you're alive, you're still kicking.”In our newest report coming out soon, Visions, one of the emerging themes is Profitability of Distraction, and we may be entering an era where folks are becoming less distracted. But for brands, their direct focus is zoning in on one thing: what is the most profitable? Could brands begin to widen their focus on multiple areas?Associated Links:Learn more about Jeremy Cai and Italic!Alex Geifeld's LinkedIn PostStay tuned for VISIONS 2022…coming soon!Subscribe to Insiders and Senses to read more of our hot takes! Listen to our other episodes of Future CommerceCheck out Decoded, our newest limited seriesHave any questions or comments about the show? Let us know on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

“The only way for you to be able to truly connect and be of service to someone is to be curious about them.”   The quality of the relationships you have with clients and connections has a direct impact on your business results. When you put people first and genuinely show them that you care, the trust you develop is guaranteed to turn into profits. In this episode: How to turn connections into more business and a stream of referrals. Motivation to take charge and get the results you really want. Live your life and grow your business, one connection at a time.   Also in this episode: David Goggins https://davidgoggins.com/  Dan Sullivan https://www.strategiccoach.com/our-team/   You can find The Power Of Connection: How To Activate Profitable Relationships By Serving Your Networks and some of Nicky's other books at the links below. The Power Of Connecting: How To Activate Profitable Relationships By Serving Your Network The Thought Leaders Journey - A Fable Of Life Finish Line Thinking: How To Think And Win Like A Champion You can work in person with Nicky and a group of like-minded people in one of the quarterly, three-day, eCircle thought leader immersion events in Toronto.  Visit eCircleAcademy.com and book a success call with Nicky to take your practice to the next level.

Partners are confused why customers are churning. They sold a service and then only reached out in the 11th month to ask them to renew… Renewal should be a non-event; to get there, you'll need to look at your contracts as living documents — Offering services and software along the way. Shelby Skrhak speaks with Patrick Dempsey , Distribution Services and Software Manager at Cisco , Eric Cieplinski , Renewals Manager at Cisco , and Kristin Travis , Senior Vendor Business Manager at Ingram Micro , about: - How to setup a successful service practice for partners - The importance of continuous renewals for customers - Why the churn rate is so high for SaaS companies  To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify,Apple Podcasts, or Stitcher. Or, tune in on our website.

Most small to medium business owners think that the software and hardware they use are secure when it comes out of the box, but that's a dangerous mistake! Good cybersecurity and data security need more than hiring an IT specialist, sometimes taking up to a year to secure a company from data threats.In this episode, Jenn Diesi shares the importance of building cybersecurity, especially for small businesses. She builds on her years of experience in information security and provides simple yet game-changing ways to secure and protect your company's data. Listen as Jenn debunks the common misconceptions about information and data security.  If you want to learn how you can further secure your business's data, this episode is for you!3 reasons why you should listen to the full episode:Understand the why and how of investing in data security for your small business.Learn the difference between information technology and cybersecurity.Find out small steps that will have a significant impact on your company's data security.Episode Highlights[05:14] Building Geek Girl Tech[07:38] Data Security as a Human Right [09:22] Common Misconceptions About Cybersecurity[14:04] Building Data Security in Small Businesses [20:21] Information Technology Versus Security[22:27] Steps to Securing Your Data[24:35] Importance of Securing Emails and Drives[27:57] Simple Ways to Further Secure Business Data[31:00] Data Security and Profitability[37:47] Importance of Software Updates  Enjoyed This Podcast?Write a review and share this with your friends.Connect With The TeamReady to transform your purpose into an impactful business financial story, profit, and joy? Schedule a chat with the Profit Reimagined™ Team.

Sonder Media is a consulting firm that specializes in identifying, valuing, and optimizing the media value of loyalty programs, and in today's episode, Jonathan Hopkins and Angus Frazer, co-founders of Sonder Media, share their expertise and insights on this high margin opportunity. We discussed the power and potential profitability of using the unique assets, permissions and insights from your loyalty program as a media business, an increasingly popular idea being considered by program owners in order to increase their returns on their loyalty program investment. Join us for a discussion about both the challenges and the potential of this big idea, and how you can explore building a media business in a way that continues to meet the needs of your members and your brand and potentially also with advertising partners. Show notes: Sonder Media Jonathan Hopkins Angus Frazer Time Stamps: 02:46 - Favorite Loyalty Program 05:12 - How does owned media can measure and obviously increase the return on investment of loyalty programs. 11:38 - How to Identify the best way to monetize owned media without compromising core business objectives 14:41 - What are the particular loyalty programs or sectors and categories that are working for this opportunity with owned media? 18:30 - Brands Sonder Media worked with 20:35 - Understanding the Value of Owned Media 25:12 - What other types of opportunities for value and attention should we consider? 27:20 - The Opportunity of Brands for Media

This episode of Voices from the Field is the second part of a conversation between NCAT Sustainable Agriculture Specialist Mike Lewis and Michael O' Gorman, an organic farming pioneer and founder of the Farmer Veteran Coalition.  Mike and Michael talk about mitigating risk, in tomato crops in particular and agricultural operations in general. Michael also describes why he thinks the current high price of fuel and its effect on transportation costs may help new, locally oriented farmers get into the business. If you missed the first part of the discussion, you can find a link in the show notes for this podcast. ATTRA Resources: Resource Guide to Organic and Sustainable Vegetable Production Scaling Up Your Vegetable Farm for Regional Markets Other Resources: Farmer Veteran Coalition Contact Mike Lewis via email at mikel@ncat.org. Please complete a brief survey to let us know your thoughts about the content of this podcast. You can get in touch with NCAT/ATTRA specialists and find access our trusted, practical sustainable-agriculture publications, webinars, videos, and other resources at ATTRA.NCAT.ORG. Learn about NCAT's other cutting-edge sustainable agriculture programs. 

Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support and while building a better customer experience. His past clients include HSBC, Rosetta Stone, and Asurion.   Questions   Can you share in your owns words, a little bit about your journey, how did you get to where you are today? Now, customer experience, SaaS products, support services, can you share with us maybe some trends that you see emerging or have emerged since 2022 as it relates to this part of service delivery or customer experience? From a UX strategy point of view if you're building a product, how does the client or the customer travel through the journey that you are taking them through in a digital way, while still holding all of the same principles and values that you would if it was a face to face interaction, or even over the phone? So, how can we translate that in a positive way? And if it's not done positively? Why would it impact our revenue and profitability? One of the other things that we do get asked a lot is, how can we reduce the cost of customer support? So, what's one way? Would the strategy, putting something in place that eradicates that complaint from coming forward again be one way to reduce customer support? And are there any other ways? Could you also share with our audience maybe I would say 1 to 3 tips that you believe will help organizations build a better customer experience? Could you also share with our audience what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share with us maybe one or two books that you have read, it could be a book that you read recently, or maybe one that you read a very long time ago, but it has had a big impact on you. Could you also share with us what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed or you got off track.   Highlights   Andrew's Journey   Me: So, we always like to give our guests the opportunity to share in their own words, a little bit about their journeys. So, how did you get to where you are today? I know we read like a brief bio, but it's always good to get in guests own words, a little bit about their own journey.   Andrew shared that he started off in UX design, he's been doing that for he thinks over around 8 to 10 years now. And like Yanique mentioned, he used to work for companies like HSBC, Asurion and fit brains Rosetta Stone. And now he's just sort of running his own consultancy where he helps SaaS founders build beautiful products that impact the world. And a lot of that has to do with creating an excellent customer journey and a good customer experience.   Customer Experience, SaaS Products, Support Service – Trends Emerging Since 2022 as it Relates to Service Delivery and Customer Experience   Me: Now, customer experience, SaaS products, support services, can you share with us maybe some trends that you see emerging or have emerged since 2022 as it relates to this part of service delivery or customer experience?   Andrew shared that he thinks there's a very interesting intersection between customer experience and user experience, mainly that, both of the words and with experience and so it's a very interesting intersection, because they sort of do affect each other. And a lot of the overarching trend is that we're always moving towards a better user experience and what he noticed is that when there's a customer experience issue, it typically always comes back to something related to sort of the design of the product and that's where users get stuck.   So, one of the things he noticed is that when there's a support issue, and you can actually fix it and make the product better from a user experience standpoint, and by getting to the root cause, it actually improves the product by a lot and there are a lot of benefits to it.   UX Strategy – How Does the Customer Travel Through the Journey and its Impact on Revenue and Profitability   Me: A lot of our listeners are also interested in the direct correlation between revenue profitability and customer experience. From a UX strategy point of view, how are you going to use an experience? Because whereas customer experience probably talks to the more tangible, user experience is probably more talking about the digital experience? Like, if you're building a product, how does the client or the customer travel through the journey that you are taking them through in a digital way, while still holding all of the same principles and values that you would if it was a face to face interaction, or even over the phone? So, how can we translate that in a positive way? And if it's not done positively? Why would it impact our revenue and profitability?   Andrew shared that the thing you have to realize is that, like, when a user is using your product, they sort of have an idea of how to use the product and that's sort of like a customer's intuition on how the product should work. So, when you're designing a product, you should always keep that in mind and also set the expectations so that the users know where they are in the journey.   Now, a big part of where customer experience comes into play is that, with a good product experience, for example, like Google, and most of the time he thinks like, if you never had like most of those users never probably have to contact Google because their product, they're just so easy to use.   Now, the opposite of that is you're contacting a product for support, because experience is bad, and that's what happens, right? That's because somewhere along the way, you were trying to do something, and you couldn't do what you needed to do so then you need to contact support to get it done. So that's primarily what happens and that means there's a cost to support associated with that, that means you got to spend the resource into fixing that issue.   So that's how like a bad customer experience makes a direct impact, or has a direct impact on the revenue and profitability. Because you shouldn't rely on customer support to help your users navigate the product. And if you're seeing a really high cost of support in that aspect, that means there's a really sort of like a gap in the user experience.   Me: So, dovetailing off of what you just said Andrew, what about those companies or products that don't have an avenue for you to get through to customer support. So, I've bought products already and as you mentioned, I've bucked up on a roadblock, and I need to get some assistance, and I go to their website, and the only avenue that they have for me to get through to someone is to send an email, they have no live chat with live agents, there is no telephone number there for me to actually call a number and get through. And sending an email, of course, is clearly not going to have my issue resolved in the next 5 or 10 minutes. What are your thoughts on companies that take that approach?   Andrew shared that well, that means they definitely have a gap in the product experience, because you're in a situation where you need to contact support, but it's not there. So that means you must feel kind of frustrated, or you wanted to get your problem solved, but it's not available, right? Is that how you're feeling at that moment?   And he would always like to say that it's really crucial that a company focuses on building a good customer experience, because that's how you get loyal users to come back to you and raving fans that love your product. So, if you sort of like have that cut off for customer support, and people are having trouble reaching the company where they actually needed, he doesn't think that's a really good strategy and users like you will get frustrated and that might negatively impact your relationship with that company.   Me: So, then your recommendation is they should have an avenue by which you can actually get through to someone, a live human being who can answer your question, correct?   Andrew stated that that's actually one of two strategies. So, yes, like talking to a human helps, but on the other hand, you can also look at when these problems occur, like why did they happen, and from a company strategy point of view, if you're having these issues come up pretty often, they should look into solving that so that it doesn't happen again and that will actually be a better strategy for improving the user experience.   Reducing the Cost of Customer Support and Eradicate Complaints From Coming Forward   Me: One of the other things that we do get asked a lot is, how can we reduce the cost of customer support? So, what's one way? Would the strategy, putting something in place that eradicates that complaint from coming forward again be one way to reduce customer support? And are there any other ways?   Andrew stated absolutely. And that's coming from like a UX strategy point of view. So, he'll sort of tell you like a lot of what companies do when they have these issues, because he's experienced it himself.   Andrew shares a story, he was using this product, it was like a LinkedIn outreach tool. And he was having trouble using it because he was expecting the software to function a certain way, but it didn't. So, then he had to contact support and then support was explaining to him like, “Oh, no, that's not how our product works. You got to use it this way, or do this and that. And then then you won't run into this issue.” And he's thinking like, if he's having this issue, there must be a lot of users who are also having it because the way that he had envisioned it to work was actually really, really different.   So then, what's happening is these companies are training their customer experience reps to explain the product should function a certain way. And they have to do that over and over again, and it's not solving the root of the problem.   So, what companies should actually do is, when they encounter these issues, and these issues, they're likely frequent, they should actually look at it from a design point of view and see how they can solve that because once they do, it leads to a lot of benefits downstream, like when you eliminate the root of the problem, you eliminate the cost of training and the cost of support and documentation for that problem, because they no longer exist.   So, he thinks companies, when they face a situation where they're seeing the same support issues over and over again, they should look into solving that and getting to the root of that problem and solving that directly. And that will actually ease up the support volume, and also reduce the cost of support.   Tips that Will Help Organizations Build a Better Customer Experience   Andrew shared that he thinks number one, is you got to be really customer centric and that means doing your best to make sure that you give the customers the best experience in whatever avenue. So, if they're having troubles, become human and try to help them solve that problem directly, instead of being so strict or so robotic, and your policies.   And he'll give you one example. He was using a software a while ago, and he had forgotten to turn off my billing, and they just billed him without even telling me and they didn't even send out emails or anything. So, he sort of felt like a complaint because he was not happy with the way they were doing things.   And they actually responded and there's two ways that they could have gone, one is they just say, “Well, sorry, according to our policy, we don't actually offer any refunds.” But the support rep was really, really human and sort of talked to him in a way that was human and really nice and she actually helped him solve that problem. And he actually appreciated that, that gave him so much more like hope and happiness, because he really appreciated the fact that they were customer centric. And being that, it makes him want to become more of their customer. So, he thinks that's definitely the most important tip.   Because if you focus on just giving value to your customers, he thinks your customers will really appreciate that. And he thinks the second thing is, again, sort of similar. But again, it's focusing on the user experience side of things because if you really focus on building a great customer experience, you'll have like an amazing product and the benchmark of a really amazing product is that it doesn't require so much support for the user to navigate the product and learn how to use it.   App, Website or Tool that Andrew Absolutely Can't Live Without in His Business   When asked about an online resource that he cannot live without in his business, Andrew stated that that's a sort of interesting one. He thinks from like a business owner's perspective, he thinks tools that helped him eliminate time, like, count Calendly, for example, definitely helps just clean things up. He definitely thinks he can't live without that, because organizing all his meetings and becoming aware of them. Getting like a good email is also good because, again, it helps him organize his time and everything. He guesses that's coming from more of like a business owner perspective. Getting all your tools done, the main idea is to cut out all the little things, all the little distractions, and any tools that will help you do that, it's something that you want to look into.   Books that Have Had the Biggest Impact on Andrew   When asked about books that have had an impact, Andrew shared stated that this is going to sound interesting, because this book isn't really like a design book, it's actually a martial arts book from Bruce Lee called the Toa of Jeet Kune Do. But what he really appreciated from this book was just the philosophies in there were just so eye opening, it talks a lot about like, simplicity and everything. So, it talks about like a lot of principles of simplicity, economy and efficiency when it comes to martial arts and it's totally different, he gets it. But he's adapted a lot of that principles in his design. So, that means, like a lot of his design principles actually come from that, simplifying things when it comes to designing interfaces, so on and so forth. And it's really just mind opening.   What Andrew is Really Excited About Now!   Andrew shared that right now he's helping tech founders build amazing products. And he thinks just the whole idea of, he's the kind of person where he really likes to improve things. So, when he's working on these projects, he thinks about how much they can impact users in the world. And so, he's also making it efficient for himself to help other tech founders do that. And that to him is really exciting to help a lot of tech founders build amazing products, and really seeing a lot of their ideas and then talking about ideas, working through them and then coming up with solutions that really help other people.   Where Can We Find Andrew Online   Website – www.andrewou.com   Andrew also shared that he has a gift for all the listeners here, it's an 8 page like super easy to read PDF that you can consume in 8 minutes or less. And it's about the 5 ways UX can help SaaS companies increase revenue and profitability. And that's on www.andrewou.com/guide   Quote or Saying that During Times of Adversity Andrew Uses   When asked about a quote or saying that he tends to revert to, Andrew shared that through his challenging times, there's one quote that keeps coming back to him and it's by Winston Churchill, and he thinks it goes something like this, it's like, “Out of immense complexities, immense simplicities emerge.” And for some reason, that just sticks with him, like if you're going through a really complicated process, or a part in your life, there's always going to be some light at the end of the tunnel and the answer to that is going to be fairly simple.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Tao of Jeet Kune Do by Bruce Lee   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Our JREP experts panel talks cherry blossoms, horror movies, cash VS loan, calculating profitability, Japan's banking system – and much, much more!

Diane is Founder and Principal of Startup Distillery — a global consulting firm that helps entrepreneurs launch successful businesses and secure funding. She focuses primarily on early-stage startups, regardless of industry. That means Diane gets to work with founders in a wide variety of fields, ranging from clean energy to cannabis, movie studios to life sciences, consulting, consumer products, design... and distilleries, of course. Her extensive background in finance, manufacturing, operations and retail informs all the work that she does as she helps entrepreneurs distill their ideas into growing businesses. We discuss: The words drive the business [03:51] How to avoid running into a cash crunch [06:33] You can't budget for something if you don't know what that something is [11:07] Research tip: there is no substitute for talking to people [17:05] The sources and uses of funds [21:14] Learn more about Diane at https://startupdistillery.com/ (https://startupdistillery.com).

If you've ever said “Holy cow, we're so busy, and yet we don't have any money in our bank account,” this is the episode you don't want to skip over. There is a difference between profit efficiencies that you need to know, and Marcel Petitpas is here to help deliver that information to us today. This week, episode 132 of The Digital Agency Growth Podcast is about outsourcing to profitability! Watch our new recorded video training: Relationship-Driven New Business At-ScaleIn this episode of The Digital Agency Growth Podcast, Dan Englander and Marcel Petitpas share the importance of outsourcing the work that you're not good at and actionable steps you can take right now to have more realistic expectations around your agency metrics. Marcel Petitpas is the CEO & Co-Founder of Parakeeto, a company dedicated to helping agencies improve their profitability by streamlining their operations and reporting systems. He's also the fractional COO at Gold Front, an award-winning creative agency in San Francisco working with brands like Uber, Slack, Keap and more. As well as the head strategic coach at SaaS Academy by Dan Martell, the #1 coaching program for B2B SaaS businesses in the world. In his work as a speaker, podcast host and consultant, specializing in Agency Profitability Optimization, he's helped hundreds of agencies around the world improve profitability and cash flow in their business. When he's not helping agencies make more money, he's probably watching “The Office” or “Parks and Rec” on a never-ending loop and eating breakfast foods for every meal of the day. In this episode, Dan and Marcel discuss the following:The trend from software on its own to this new SWAS model, and why things may be heading in that direction of agency profitability How to approach your margins, and understanding what that looks like now, vs how it used to look in the agency space as far as goal setting and what numbers are considered “normal”. How to identify and outsource the riskiest work of your agency to increase your profitability and give you more time in your day to scale your agency.What to aim for in churn and how to set goals around churn for your agency and product-market fit. Whether you're here to learn more about agency profitability or here to learn about SWAS, you're in the right spot and this episode is going to help you. Thank you for listening! If you enjoyed this episode, please take a moment to follow, rate and review the podcast and tell me your key takeaways!CONNECT WITH MARCEL PETITPAS:BlogLinkedInWebsiteCONNECT WITH DAN ENGLANDER:LinkedInSales Schema

Do you want to generate more growth for your business? Of course, you do. But the biggest thing holding companies back from achieving their desired growth comes down to perspective. How do you perceive your marketing, messaging, and marketplace? How does your ideal client profile (ICP) perceive your marketing, messaging, offering, and brand?Have you considered you've been focused on the wrong ICP, which is hindering you from achieving the growth, sales, and benchmarks you need?Are you doing too much inbound when you should be doing more outbound or vice versa? The reality is many are running their marketing/sales operations like driving a car that needs an oil change, new tires, new fluids, and has a bad transmission but think just keeping gas in the tank is enough to get to their destination. Sadly, it's not! Find out what you really need to do to scale!Beyond The Episode Gems:See what the HubSpot CRM can do for your business at HubSpot.comSee all of the podcasts on the HubSpot Podcast NetworkWatch Agency Accelerated Episode: How To Use Analytics To Increase Your ROIDiscover how Agorapulse is helping businesses measure the impact of social media and prove ROISee My Free Course -- Earning The Trust Of Your Audience  To Build Brand Authority On Social Media PulseLearn more and join the Social Media Pulse Community for freeGet Two Free Months of Agorapulse on me: Social.Agorapulse.com/FindTroyJoin my All Things Strategy Community on Twitter for upcoming exclusive content!#####Support The Podcast & Connect With Troy:• Rate & Review iDigress: RateThisPodcast.com/iDigress• Get Strategy Solutions & Services: FindTroy.com•  Buy Troy's Book, Strategize Up: FindTroy.com/Strategize-Up•  Follow Troy on Twitter: Twitter.com/FindTroy•  Follow Troy on LinkedIn: LinkedIn.com/in/FindTroy