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Jesse B Good is the Chief Multiplier of Aprendey, a company grounded on people skills and the guest experience. Jesse has over 20 years of experience leading front-line customer service teams and developing successful CX programs. In addition, Jesse has facilitated more than 1,000,000 customer service experiences (and counting). Tune in as Jesse B Good brings his guest experience expertise to the Give An Ovation podcast!On this episode, Jesse and host, Zack discuss:Perfecting the guest experienceCustomer retention Measuring the guest experienceConsistent improvementMore!Thanks, Jesse!
Listen to the User Adoption Podcast interview with Jesse B. Good https://useradoptionpodcast.files.wordpress.com/2020/11/jesse_b_good.mp3For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions? #customerexperience #customersuccess #useradoption
Fewer than 10% of all companies do any customer service training. Shocking! SO, what can personal brand builders learn about attention based marketing from a customer care expert? Let's find out! Come on let's do this. You know you need it! --- Send in a voice message: https://podcasters.spotify.com/pod/show/mark-morris9/message Support this podcast: https://podcasters.spotify.com/pod/show/mark-morris9/support
This week we talk all about how to deal with crucial conversation. All from the amazing perspective of Jesse B. Good a customer service expert. We definitely learned a lot this week. We hope you enjoy this weeks installment of Adulting Decrypted!
Monetize Your Mindset - Create Finacial Security Monetize what You Already Know
How important is customer service?If your customer experience is good how do you feel? If is bad will you come back? What about if it is neutral neither bad nor good? Jesse B. Good is a Customer Experience Fanatic - Customer Science Expert. We talk about giving a great customer Experience! Customer experience is the most powerful source of sales and marketing in an organization.If you were to ask businesses if they give good customer service 80% say yes but if you ask the customers only 8% say they receive good customer service. If you deal with the public either directly or through your employees - Where do you stand?
Scaling Up Services is a podcast devoted to helping founders, partners, CEOs, key executives, and managers of service-based businesses scale their companies faster and with less drama. Have each episode delivered to your inbox by subscribing here: http://www.scalingupservices.com/subscribe