Podcasts about bad customer service

Welcome back to the Mowing in the Dark LAWN CARE Podcast! In today's episode Aaron talks about his growing lawn care business, Sutter Brothers Lawn Care and his struggles with customer service at local dealers. Aaron also talks about his love from Bradley Mowers and the amazing customer service that they offer.  **Please give the podcast a 5 star rating and review in Apple Podcasts.** Give Me Your Feedback: http://www.linktr.ee/lansinglawnservice     GREEN FROG WEB DESIGN SPECIFICALLY FOR LAWN CARE *Your First Month is ONLY $1.00* https://greenfrogwebdesign.com/ Buy Me A Coffee: http://www.buymeacoffee.com/mowinginthedark    Michigan Maple Coffee: https://amzn.to/4eQZzSR Check out my business websites: www.lansinglawnservice.com www.gravelblasters.com , www.sutterbrotherslawncare.com   Check out My Favorite Lawn Care Gear: Werner, AC78, Quickclick Stabilizer, Aluminum https://amzn.to/2OTOfMf Wonder Grip WG318L Liquid-Proof Double-Coated/Dipped Natural Latex Rubber Work Gloves 13-Gauge Seamless Nylon, Large, Large https://amzn.to/2Ytjml6 Hodenn Zero Turn Lawn Mower Hitch - Fits Ariens & Gravely ZT-X: https://amzn.to/3jJmEua ECHO Black Diamond Trimmer Line: https://amzn.to/2GBEL7d    

Some of these kips really said "the customer's always right? Ask me gicker, the customer's are nothin' but tiiiiiicks"LINKS: PatreonInstagram TikTokKarla's Stomper of The WeekJen's Manky Yokes PlaylistAnon BoxSupport this show http://supporter.acast.com/the-unpopular-opinion. Hosted on Acast. See acast.com/privacy for more information.

In this episode, you get to hop inside Brandi's brain to hear all her life updates, experiences, and opinions on a million topics ranging from her nanny's leukemia update to crappy Christians and bad customer service. Listen while you wrap gifts or hit the gym. She's going there on some never before talked about topics. Listen Here: That Time I Almost Died In Brain Surgery When Marriage Sucks And You Want To Quit Part 1 When Marriage Sucks And You Want To Quit Part 2

Should you be allowed to tell someone they can't park in front of your house? Frankie has started his Best Man Speech. Why was Angie left hanging at the nail salon?

Are You Garbage is back with Kippy and Foley for a family episode to answer your garbage questions from Patreon. Its a fun one! Thanks for watching AYG Comedy Podcast. Love youse guys. Come to a live show! AYG & Friends: https://punchup.live/areyougarbage/tickets Live Shows: https://punchup.live/areyougarbage/tickets PATREON: https://www.patreon.com/AreYouGarbage MERCH: https://areyougarbage.com/ Mint Mobile: https://www.MintMobile.com/GARBAGE Get 50% off your 1st box by going to https://factormeals.com/Garbage50 and use code GARBAGE50 Morgan & Morgan https://forthepeople.com/garbage or Pound LAW - Pound 529 - from your cell. Comedians H. Foley and Kevin Ryan are self proclaimed GARBAGE. Each week a new stand up comedian gets put to the test. Steal shampoo from hotels? Own a George Foreman Grill? Ever worn JNCO Jeans? Learn more about your ad choices. Visit megaphone.fm/adchoices

It's just not OK.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Earlier this month, the White House unveiled a new initiative aimed at trying to serve and protect American consumers: Time is Money.It's an array of actions the Biden Harris administration is taking to stomp out business processes that waste consumers time and money, like, for example, making it unnecessarily difficult to cancel a subscription, get an airline ticket refund, or file an insurance claim.On today's episode: In a competitive market, companies want to treat their customers well or else they'll lose their customers to competitors ... so why does the White House want to intervene in this area of the free market?Related Episode:Junk fees, unfilled jobs, jackpotFor sponsor-free episodes of The Indicator from Planet Money, subscribe to Planet Money+ via Apple Podcasts or at plus.npr.org. Music by Drop Electric. Find us: TikTok, Instagram, Facebook, Newsletter. Learn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy

Are you Sick of Bad Customer Service? Do you ever give bad service because you hate your job? Is it time to have a career or business you love?

levingstonrvservices@gmail.com

Today's episode is all about our frustration with customer service… which by anyone's standards is getting worse and worse! You experience it every time you encounter a phone tree, interact with a chatbot, or deal with increasingly longer hold times. The truly shocking fact, the apparent ineptitude of most customer service departments is by design. Really, no Really! Jason and Peter had to find out the reason a company would intentionally offer unsatisfactory customer service and became even more bemused when they realized that A.I. is going to impact the entire sector. That's why they sought out Amas Tenumah, a customer service expert and technologist who has advised DirecTV, Fastly, Wendy's, Teleflora, and Coca-Cola. His work has been featured on NPR, Forbes, The Huffington Post, Entrepreneur, and other business journals. IN THIS EPISODE: Poor customer care is part of the design! Amas' secret trick to navigating customer service. How companies treat customer service employees: bathroom time tabulated, tethered to headsets, ridiculous scripts, terrible pay, and worse! Part of the customer service problem… YOU, the consumer! Every Call Center has one: the profanity policy. Correlating CEO tenure and inferior customer service. Can AI and technology improve people's customer service experience? Peter's “million-dollar idea” to revolutionize customer care. The growing number of companies that have terminated ALL phone interaction with customers. When chatbots go rogue! Why Amas almost got his hand cut off. Really! Google-heim: The Oldest continuously operating company in the world must have the best customer service, right? You will be shocked to learn how long these folks have been in business. *** FOLLOW AMAS: Website: AmasTenumah.com Instagram: @AmasTenumah YouTube: @AmasTenumah Facebook: Amas Tenumah X: @AmasTenumah LinkedIn: Amas Tenumah *** FOLLOW REALLY NO REALLY: www.reallynoreally.com Instagram YouTube TikTok Facebook Threads XSee omnystudio.com/listener for privacy information.

Minimum wage chat and fast food workers // Bad Customer Service / Trying to cancel a subscription // Being self-sustainable in a relationship // Stay at home significant others, pros and cons

How would you rate customer service across the dive industry? How do you define good customer service for a dive operator, dive shop, or dive resort? Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service Plus Wet Notes provides updates on The DIVE BOAT act The FISHES act Orca Torch ZD710 pricing and new products Scuba Diving Magazine's 10 best wetsuits Shearwater Research's new website Update on the April 3rd cave diving fatality DEMA Show registration opens

Jon Mox returned from his international wrestling journey and came back a new champion. This seems to be a build up to AEW's PPV Forbidden Door as we are most likely going to see Moxley defend the IWGP title on that day. However there was a lot of questions that just went ignored and unanswered that I guess AEW and Tony Khan expects us to do our own research so they dont have to explain any of this to the viewers. Since the next PPV Dynasty is coming up, this episode of Dynamite had a lot of big blow off moments, which means lots and lots of RUN INS! Adam Copeland and Willow Nightingale vs. Brody King and Julia HartThe Elite vs. PAC, Daniel Garcia, and Penta El Zero MiedoDeonna Purrazzo vs. Mariah MayOrange Cassidy vs. Shane TaylorClaudio Castagnoli vs. Will Ospreay

Most times, I'm not going back to that place.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

It just sucks!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Bad Customer Service

As businesses become more automated, it's starting to seem like good customer service is a thing of the past. But it doesn't have to be this way. My guest today knows the art of listening, and he is here to discuss how practicing improv comedy can make you better at customer service. This week on The Profit Express, I sit down with longtime friend (and... Read More The post Improv Comic Takes on Bad Customer Service appeared first on Healy Success Solutions.

DJ talks about two bad customer experiences for his Wingin' It Wednesday.

846: Enterprises are rapidly accelerating their artificial intelligence strategies as new tools emerge, and the executives at these companies are constantly looking for ways AI can solve big problems that have plagued them for decades. Seeing this niche as an opportunity, Gustavo Sapoznik, the founder and CEO of ASAPP, has led the company toward building products that leverage AI/ML tools to solve the world's most difficult problems. In this interview, Gustavo sits down with Peter High to describe the journey he went through starting up ASAPP, the value it provides companies, and what inspired him to start down the path of entrepreneurship. Throughout his career, Gustavo has gathered many unique insights on the evolution and potential of artificial intelligence and shares some of what he has learned throughout the conversation. More broadly, Gustavo discusses his personal entrepreneurship journey and his advice for those looking to follow in his footsteps.

846: Enterprises are rapidly accelerating their artificial intelligence strategies as new tools emerge, and the executives at these companies are constantly looking for ways AI can solve big problems that have plagued them for decades. Seeing this niche as an opportunity, Gustavo Sapoznik, the founder and CEO of ASAPP, has led the company toward building products that leverage AI/ML tools to solve the world's most difficult problems. In this interview, Gustavo sits down with Peter High to describe the journey he went through starting up ASAPP, the value it provides companies, and what inspired him to start down the path of entrepreneurship. Throughout his career, Gustavo has gathered many unique insights on the evolution and potential of artificial intelligence and shares some of what he has learned throughout the conversation. More broadly, Gustavo discusses his personal entrepreneurship journey and his advice for those looking to follow in his footsteps.

Bo and the crew talk about if Dallas will make a change at head coach, the biggest news in the transfer portal and the worst customer service stories in the first hour of the show live in the BankPlus Studio. The guys talk about the latest news in the transfer portal and players heading out of Oxford. Bo looks at the Cowboys and wonders if they will make a move on Mike McCarthy. In the SEC Insider Hit Bo and the crew talk about the biggest needs for MSU basketball, Bo's favorite SEC town and the worst customer service stories live in the BankPlus Studio. Bo talks about Mississippi State playing Kentucky in basketball tonight and what the team needs in order to be able to compete with the best. The guys talk about the latest transfer portal news and if Lane Kiffin is still the transfer portal king. It's national customer service day and the guys talk about their worst stories as an employee in customer service. Out of Bounds is sponsored by BetterHelp. Visit BetterHelp.com/BOUNDS today to get 10% off your first month Learn more about your ad choices. Visit megaphone.fm/adchoices

2 mates, Niall & Miki, discussing the day to day struggles in life, from a Man's point of view. This week the boys discuss the joys of bad customer service especially at this time of year, shopping with women, and the awesome Buddies USA restaurant.Hope you enjoy...Support the show

Scott Faughn from the Missouri Times discusses the impact of Missouri Commissioner of Education Margie Vandeven leaving the office.

I've been noticing the denigration of customer service...not just on the national level but on the local level and even within the event industry. Therein lies the opportunity. In this episode, I talk through some of things I've noticed with the decline of service and I give a few tips on how you can stand out. I'm on YOUTUBE!  Please subscribe and share. Thanks in advance.Check out my podcast website and my premium podcast content community page.DJs: Are you not using VIBO, the music request and planning app? Let's fix this for you! Go to https://vibodj.com. For my podcast listeners only, enter promo code: DJBRIANB - it gets you $10 off your first month's subscription. DJs: This is applicable whether you are a single op or a mult-op. and boy do I wish this was around a few years ago when I really needed it.  Broc Barton Lifestyle Leadership Coaching is offering a free 1 hour coaching session - this is for my podcast listeners ONLY. Mention BRIAN B when you sign up at https://www.brocbarton.com to claim this amazing offer.DJs: Interested in Heavy Hits Music Pool? Go to https://heavyhits.com/For my podcast listeners only, enter promo code: BRIANB - it gets you a 30 day trial for $5. Try it now.Have a topic you want covered? Drop me a DM at @thetraveldjblend. Has this podcast helped you? Share your thoughts by leaving a review on the Apple Podcast App.

THE TRUE VALUE OF GOOD CUSTOMER SERVICE - REAL LIFE EXAMPLES OF GOOD and BAD CUSTOMER SERVICE In this episode I discuss a disastrous experience with a man who sells a particular product online. He became irate when I wrote to let him know that I had never been able to actually use what I purchased. His response was to attack me. My response was to inform him that I was an online influencer and I would share the horrible Customer Service experience with the whole world. In this podcast I also discuss another AI Company that provided excellent customer service, which probably will result in a lifetime customer for them. The reason I made this podcast was to 1. Expose that horrible Customer Service Experience 2. Point out the value of GOOD CUSTOMER SERVICE. Blessings, Adrienne (Capricorntigress) ⁠⁠Mandela Effect Chronicles⁠⁠ ⁠⁠Get A Reading with Me⁠⁠ ⁠⁠astrologyalookinside.com⁠⁠ ⁠⁠perceptiveguidance.com⁠⁠ ⁠⁠adrienneobeyhq.com⁠⁠ ⁠⁠getmearealcareer.com⁠⁠ ⁠⁠danceandslimdown.com⁠⁠ ⁠⁠monetizeinfluence.com⁠⁠ ⁠⁠gregarious1.com⁠ --- Send in a voice message: https://podcasters.spotify.com/pod/show/adrienne-obey/message Support this podcast: https://podcasters.spotify.com/pod/show/adrienne-obey/support

Energy firms have had their feet held to the fire this week. The industry as a whole has been blasted by the regulator Ofgem over poor customer service, while our investigation revealed that 200 customers don't think Ovo has been billing them properly. Meanwhile, British Gas has been in the spotlight for its bumper profits, which jumped by a whopping 889 per cent for the first half of this year.  These firms are certainly making plenty of money - so should they be spending more of it to help their customers? Lee Boyce, Helen Crane and Georgie Frost ask why things are going so wrong, and what people can do if they don't think they are being billed correctly.  We also look at what's going on with bank accounts. Crisis-hit Natwest is winning the switching battle thanks to its tasty cash incentives, and it's not just Farage being 'de-banked'. We hear the story of one vulnerable couple who were left unable to pay bills and buy food after HSBC closed their account. Inheritance tax has also been in the news, as there are noises it might be scrapped - but the Treasury are raking in even more money from it. Will it go? Finally, we explain what blended families need to know about making a will - after one woman was forced to bid for her late mother's belongings at auction when her stepfather amended their mirror wills after she had died.  

Did anyone else feel like they went from being young to old, overnight? We take calls from people admitting their worst moments of customer service. What rules does your family have about PG-13 movies?

Let's talk about when the intersection of great sales and marketing meets up with customer experience! In this episode, I share one of my own personal experiences of how I purchased a luxury car based on a company's juicy marketing strategies and how they were able to really tap into evoking my consumer emotions.  Where the story turns though, is when I set off to drive that car off the lot…Marketing can only get a business so far. Once a client signs up for your services or purchases your product, it's your duty to also make sure that the service you provide after is matching or exceeding their initial expectations.The experience I share here ended up not only turning me off to the product, but to the brand, as a whole, as well.So, listen in to see how mis-matched marketing strategies and customer service practices can only lead to low client retention. Join the community for women entrepreneurs wanting to INCREASE sales, build BRAND AWARENESS, create CONTENT that converts and uses the power of podcasting to do it. No need to host one of your own, podcasting as your main marketing pillar to create DREAM clients is for you too. I can't WAIT to welcome YOU inside the Podcast(H)er Network! www.podcasther.com

We finally review Fast X. Is customer service going down the tubes? We share our road rage stories again and discuss people not understanding how to address mail. Subscribe and tell a friend! --- Send in a voice message: https://podcasters.spotify.com/pod/show/americanzero/message

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the importance of getting your Clients to rebook, and what to focus on so this happens at the highest level.Client focussed communication, cleanliness and comfort is the key to the Client Experience and the foundation of getting your Clients to rebook. "Your Team needs to be able to nail every touchpoint with the Client to keep your rebooking rate high". ~ Lauren Lappin. Good vs Bad Customer Service - how many people might a Client tell? https://www.linkedin.com/pulse/20130604134550-284615-15-statistics-that-should-change-the-business-world-but-haven-t/Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Rob and Lonzo talk NBA Playoffs, Bad Customer Service, and Twitter Trending Topics.

In the second hour, Chris and Amy are joined by John Guenther, author of The Gateway Arch: An Illustrated Timeline. Next, why are 8th graders having lower civics test scores? Matt Pauley also hops in to talks Cardinals baseball and his terrible customer service experience in Florida.

Josh Potter, Mike Rainey and Hannah Roeschlein join Luis J. Gomez and Zac Amico and discuss Luis being in a bad mood after being put on hold over and over again while trying to get his car back, hold music, Hannah seeing subscriber names on her OnlyFans, the sex cop accusing her superiors of sexually grooming her, NYC thieves stealing apple headphones while on scooters, Does It Live - woman falls on to the train tracks, the sex worker accused of a shooting, the man whose body was identified by a tattoo after his arm was found inside a shark, NFL cataloging footage of cheerleaders' boobs and butts, an update on the racist 22 year old who called her classmate the n-word and so much more!(Air Date: March 1st, 2023)Support our sponsors!YoDelta.com - Use promo code: GaS to get 25% off!DecentralComedy.io - Get your free pass and chance to win tickets to Skankfest 2023!To advertise your product or service on GaS Digital podcasts please go to TheADSide.com and click on "Advertisers" for more information!Submit your artwork via postal mail to:GaS Digital Networkc/o Real Ass Podcast151 1st Ave, #311New York, NY 10003Submit to be Luis' sparring partner by sending a video and your information to RealAssOfficial@gmail.com!Real Ass Podcast merchandise is available at https://podcastmerch.com/collections/real-ass-podcastYou can watch Real Ass Podcast LIVE for FREE every Monday, Wednesday and Friday at 11am ET at GaSDigitalNetwork.com/LIVEOnce you're there you can sign up at GaSDigitalNetwork.com with promo code: RAP for a 7-day FREE trial with access to every Real Ass Podcast show ever recorded! On top of that you'll also have the same access to ALL the shows that GaS Digital Network has to offer!Follow the whole show on social media!Josh Potter Twitter: https://twitter.com/j_potterInstagram: https://instagram.com/josh_potterMike RaineyTwitter: https://twitter.com/mikerainey82Instagram: https://instagram.com/mikerainey82Podcast YouTube: https://www.youtube.com/channel/UCWWVkovtAdBInrZ4CMfSAvQHannah RoeschleinTwitter: https://twitter.com/handerpumprulesInstagram: https://instagram.com/handerpumprulesLuis J. GomezTwitter: https://twitter.com/luisjgomezInstagram: https://instagram.com/gomezcomedyYouTube: https://www.youtube.com/c/LuisJGomezComedyTwitch: https://www.twitch.tv/prrattlesnakeWebsite: https://www.luisofskanks.comZac AmicoTwitter: https://twitter.com/ZASpookShowInstagram: https://instagram.com/zacisnotfunnySee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Our podcaster shares a bad customer service story that happened to him personally. At Signal Connect, we're committed to offering great customer service because we know that it's as important as a good product. Try us at 888-233-7563!

We're back again for another episode of Mind Gap Podcast! This week, Doug and Justin celebrate surpassing 300 subscribers on YouTube! Thanks to everyone who has liked, subscribed, commented, and consumed our content. WE LOVE YOU!   Doug talks about the fun weekend he had with his daughter which involved making a blueberry cobbler, homemade vanilla ice cream, playing Civilization 6, and watching all of the MCU movies from the beginning. Doug describes the new improv game he and his daughter invented and how he gave her the opportunity to say a swear word without any consequences. The nerds then discuss the shift from child to peer with their parents and having ideological differences with family. The dorks then talk about some of their worst experiences working in customer service   Things are wrapped up with another segment of Guess in 10: Marvel edition, where Justin and Doug go head-to-head trying to guess a Marvel character in 10 questions or less. Who will win this week: Doug or Justin?   Check out our YouTube channel where we livestream our new podcast episodes every Tuesday at 8pmCT and our video game stream every Saturday at 8pmCT. Be sure to like and subscribe for this content as well as episode highlights, Doug Watches Awkward Videos, Justin Plays Video games, and more!   We have MERCH now! Follow us on all of our social medias and other platforms!  https://streamerlinks.com/mindgappodcast

Full Hour | In today's third hour, Dom leads off the hour by continuing the discussion centered on the news that MyPillow CEO Mike Lindell would like to run the Republican Party, offering up why he's against such a notion. Then, Dom laments about an experience that he had at a local supermarket, telling that even with a holiday rush, the supermarket only had one staffer checking out customers, causing long lines. This launches a conversation on minimum wage and labor shortages, with Giordano arguing against a federally enforced minimum wage. Then, Giordano offers his opinion on Iran's State Department to call for the United States men's soccer team to be kicked out of the World Cup for their posting of the old Iranian flag. (Photo by Getty Images)

Chad shares the story of a horrible customer service experience he had this week and Major Garrett makes his weekly appearance to talk about election integrity, Barack Obama on the campaign trail, and his controversial opinions on Halloween candy.

Today, we're talking about bad customer service. If you get good service, should you be tipping? What do we think about tipping – when, why and how much? Should you be tipping at the cigar shop? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at Studio 21 Podcast Cafe upstairs at Two Guys Smoke Shop in Salem, NH and as always you can find many of the cigars we discuss at https://www.2GuysCigars.com/.

In this highly anticipated episode, Meek discusses her perils in customer service at fine dining restaurants.  From the bland food to the possible racial profiling by staff. The greater Washington, DC metropolitan area has been recently plagued with violence.  Meek discusses the recent incident where a metro passenger was brutally punished by a group of teenagers while commuting on public transportation. Mental awareness has become a hot topic in the Black community and in the IKYFL segment, Meek discusses Kanye West's recent antics and why she feels he needs help and not hate. --- Send in a voice message: https://podcasters.spotify.com/pod/show/fits2at/message

It's so frustrating.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Karel Cast 121 City Council Los Angeles Goes Bad, Customer Service Peeve The City Council Los Angeles has gone rogue, with the President basically calling a Black child a monkey. Why does she have a job today? That's easy. Kayne goes rogue on Jews and only Jews get mad…Meanwhile, you're important, if you don't know, just call a corporation and be told for 11 minutes on hold. But are you? And in Canada a romance scandal erupts, but who is the victim and why? Watch on YouTube and listen wherever you get your podcast. Subscribe at YouTube.com/reallykarel @ReallyKarel is all social media and website reallykarel.com https://youtu.be/N_n8GkknOvo

Karel Cast 121 City Council Los Angeles Goes Bad, Customer Service Peeve The City Council Los Angeles has gone rogue, with the President basically calling a Black child a monkey. Why does she have a job today? That's easy. Kayne goes rogue on Jews and only Jews get mad…Meanwhile, you're important, if you don't know, just call a corporation and be told for 11 minutes on hold. But are you? And in Canada a romance scandal erupts, but who is the victim and why? Watch on YouTube and listen wherever you get your podcast. Subscribe at YouTube.com/reallykarel @ReallyKarel is all social media and website reallykarel.com https://youtu.be/N_n8GkknOvo

THAT DAMN SHOW

The Impact of Bad Customer Service on Your Customers, Employees, and ROI Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA). She shares how organizations can identify, measure, and address issues to improve customer experience. Top Takeaways:   ·      Customers are smarter than ever before. They don't benchmark you against a direct competitor. They're comparing you to the best service they've had from any company out there.   ·      When customers were asked to define great service, they described a company with people who can resolve problems, know their products, are easy to reach, and don't waste their time.   ·      Investing in your employees' training makes them feel good about themselves. Give them the tools so that when a customer is upset, angry, or yelling, they know exactly how to handle the situation.   ·      Your team members feel the pain points in your business process as much as your customers. Customer surveys are helpful, but asking your team members where these glitches are in the process is the first thing you should do.   ·      Christine also shares these stats and facts about the cost of bad customer service for an organization:   o  89% of consumers have said that they will spend 17% more on a service if they feel that they will receive a better service experience. o  If you can increase your customer retention just by 5%, you can improve your bottom line revenue by 25% to 95%. o  A 1% increase in CSAT results in a 4.6% increase in overall market value. ·      And Christine shares the formula businesses can use to calculate the cost of bad customer service. Tune in!  Quote:  "Everything is digital. Anybody can look up and see the service experiences other people, who are their peers, have had with your company before they buy."   About:     Christine Churchill is a customer experience expert and the Founder and CEO of the Customer Service Institute of America. She has worked with organizations around the globe from a variety of industries, management styles, training approaches, systems, and technologies. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

2GG Podcast: Bad Customer Service PART 2 by Two Girls and a Guy

2GG Podcast: Bad Customer Service PART 1 by Two Girls and a Guy

I purchased an ecom store 11 months ago from a local business here in Utah County for $40,000. The owner is a young “hot shot” entrepreneur who has no clue what customer service is or how bad unhappy customers can be for your business. Instead of spending time on social media showing off your Lambo, exotic trips, $1000 tips etc etc. he ought to be tending to his business and making sure his customers are happy, especially customer who pay $40,000 for the product or service. I'm all for outsourcing the work to a third party as he has done but I'd be damn sure I stayed on top of the job they were doing and engaging with my customers to be sure they're happy. Their feedback is the most important to know if the third party is doing the job they ought to be if they're representing my business. I see a lot of lessons that this youngster is going to learn the hard way. Connect with Steve:https://lifeafteraddictionandindictment.com https://truthtalkwithsteve.com https://facebook.com/stevecloward1 Instagram @swcloward             Truth Social: @steveclowardIf you like what you hear please write a 5 Star review on apple podcast here: https://apple.co/357l9ko Support out J6 Prisoners and Stand up for Freedom with Official Freedom Gearhttps://officialfreedomgear.com Dr. Kirk Elliott - Protect your cash before the dollar collapses and the stock market crasheshttps://kirkelliottphd.com/cloward/