Podcasts about customer relationships

Find out what it really takes to build lasting partnerships in freight and how brokers and carriers can move beyond the transactional mindset in this episode with our returning guest, Dan Lindsey of Broker-Carrier Summit! Dan shares how they're changing the game by creating real face-to-face connections that drive millions in contracted freight, not just theory, but results. We talk about shifting the industry from a “someone has to lose” mentality to building true partnerships where brokers treat carriers like customers and vice versa, how technology fits into the equation—not as a replacement for trust, but as a tool to support it—and why the future of freight depends on balancing automation with human relationships!   Broker-Carrier Summit Orlando Registration: https://bcsfreightnetwork.com/ /  https://bit.ly/bcs-orlando   About Dan Lindsey Dan has been in the logistics industry since 2001 when he began working the preload shift for UPS. Since then, he has worked as a freight broker, operations manager, and business development leader in multiple segments of the industry. His commitment to “doing business the right way” led him to launch Linkage Logistics in March of 2020. Dan is also the driving force behind the Broker-Carrier Summit. Since his focus has always been on establishing deep, mutually agreeable partnerships, his hope is that closer cooperation between brokers and carriers will become the new normal in our industry.  

Too many companies see AI only as a cost-cutting shortcut, rolling out rushed AI deployments that frustrate customers. But the real opportunity lies in everyday AI: using it to handle what humans don't do well, so people can focus on what they do best—building authentic customer relationships. This week on The Modern Customer Podcast, Henrik Werdelin, founder of BARK, Prehype, Audos, and co-author of Me, My Customer, and AI, shares how everyday AI can transform CX. Highlights from the podcast: ➡️ AI Beyond Efficiency — Instead of just automating tasks, AI expands human capability and frees teams to focus on authentic customer connections. ➡️ Listening at Scale — AI makes it possible to instantly analyze thousands of customer comments, delivering insights that go far deeper than NPS scores. ➡️ Strengthening Relationship Capital — With AI, brands can build customer loyalty through three layers: depth (feeling seen), density (community), and durability (long-term trust). ➡️ Empowering Everyday Entrepreneurs — AI lowers barriers to entry, enabling more people to create businesses that solve real customer problems and build lasting relationships.

Let's welcome our first guest this week, Eric Jordan, a third-party logistics broker at SPI Logistics, talking about his journey to becoming an independent agent and running a successful freight agency! Eric shares the early grind of making 75 cold calls a day, creative ways he landed customers, and how relationships and referrals now drive half his business. We dive into the reality of sales pre- and post-COVID, why industry specialization matters more than ever, how a support structure allows agents to move high-value freight without missing a beat, and the hardest lessons he learned about contracts, financial discipline, and protecting your business!   Connect with Eric Email: ejordan@spi3pl.com  Phone: 404-993-9005  

As I'm building yet another software service business after having built and sold one back in 2019, I keep wrestling with a fundamental question that might sound simple but has profound implications: What do I actually own in this business?This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/the-ownership-paradox-what-do-you-really-control-in-your-software-business/The podcast episode: https://tbf.fm/episodes/416-the-ownership-paradox-what-do-you-really-control-in-your-software-businessCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

In this conversation, Anthony E. Williams shares his extensive career journey, highlighting his transition from a communications degree to becoming a self-taught electrical engineer. He emphasizes the importance of training, customer relationships, and the support of spouses in career growth. Anthony discusses his 'up or out' philosophy for career advancement, navigating team dynamics, and the significance of cultural competence in sales. He advocates for equity in the workplace and the necessity of self-advocacy, while also reflecting on the lessons learned from failures and bad management. The episode concludes with valuable advice for future leaders.Connect with Anthony on LinkedIn: https://www.linkedin.com/in/anthony-williams-mba/We hope you enjoyed this episode. Like, comment, and subscribe to never miss a new episode of Field Sales Unscripted!Connect with Wesleyne on LinkedIn https://www.linkedin.com/in/wesleyne/Connect with Wesleyne on LinkedIn https://www.linkedin.com/in/wesleyne/Discover how Transformed Sales helps field sales teams grow from the inside out by shifting mindsets and building lasting skills. Visit transformedsales.com to learn more.Serious about shifting your sales team's performance?Book your 30-minute call and get the clarity and strategy you've been missing. https://calendly.com/transformedsales/30-min-sales-strategy-callConnect with Wesleyne Discover how Transformed Sales helps field sales teams grow from the inside out by shifting mindsets and building lasting skills. Visit transformedsales.com to learn more.Serious about shifting your sales team's performance?Book your 30-minute call and get the clarity and strategy you've been missing. https://calendly.com/transformedsales/30-min-sales-strategy-call#fieldsales #salesleadership #mentorship #salescoaching #careerdevelopment #professionalgrowth #salesperformance #salesstrategy #leadershipmindset #timemanagement #accountability #remoteteams #salessuccess #teambuilding #personalgrowth #salestips #motivation #resilience #coachingculture #salesmanagementField Sales Unscripted, presented by Wesleyne Whittaker, is a podcast for ambitious sales professionals, frontline leaders, and field sales managers who want real, practical conversations about what it takes to succeed in today's sales environment. Each episode explores personal career journeys, tactical selling strategies, and the mindsets that drive high performance. From mentorship and leadership to time management and team development, the show delivers actionable insights to help you grow personally and professionally - no fluff, just straight talk. Whether you're leading a team, building client relationships, or navigating change, this is your go-to resource for field sales success.

What happens when a children's haircut becomes more than just a trim? Stephanie Knepp, CEO of Sit Still Kids Salon, reveals the magic behind transforming what's traditionally a tear-filled ordeal into an experience children actually look forward to.The concept is brilliantly simple yet revolutionary: create a salon specifically designed for children from their first haircut through their tween years, where every aspect of the experience caters to their comfort and enjoyment. "You come in for the haircuts, but you actually stay a client with us because of the relationship you develop," Knepp explains, highlighting their impressive business model that retains customers for up to a decade.What truly sets Sit Still apart is their psychological approach to children's comfort. Their stylists don't just cut hair, they're trained in child engagement techniques, offering options like car-shaped chairs with iPads, letting kids choose their cape colors, and explaining every step of the process. Beyond basic cuts, they offer special treatments like chlorine treatments for swimmers, sparkle strands, temporary hair colors, and mohawks that turn a mundane necessity into something magical. Meanwhile, parents enjoy complimentary beverages and can browse their retail boutique.From a franchise perspective, Sit Still represents a fascinating case study in scaling passion. Currently at 30 locations, Knepp—who joined as CEO rather than being the founder—walks a delicate line between preserving the founder's vision while implementing business systems necessary for national and eventually international growth. Her approach includes weekly communications with franchisees, always explaining the "why" behind business decisions to maintain that crucial balance of passion and profitability.Ready to discover more about the business that's redefining children's salon experiences? Listen now and learn how creating joyful moments for children translates into exceptional customer retention and business success.We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

In today's episode, Cameron Pechia is back to talk about succeeding in freight sales and building a customer base from scratch! Cam shares the reality of starting at zero, long hours, side hustles, and the grit it takes to keep pushing forward, why most sales reps fail, from lack of niche focus to missing systems, and how dialing in daily prospecting, clear business plans, and CRM tools can change the game. We also hit on the size of the freight market, the power of niche and regional focus, and why building authority with prospects matters more than chasing everyone.  This episode is packed with strategies for freight brokers, carriers, and sales reps who want to stop winging it and start building sustainable, long-term success in the transportation industry!   About Cameron Pechia Cameron is the founder of Valley Trucking Insurance, a leading Trucking Insurance Agency based in Spokane, Washington. With a deep passion for the trucking industry and a commitment to excellence, Cameron has become a trusted figure in the field. Cameron also is the host of Get A Load Of This Trucking Podcast and brings a ton of value to the Trucking Industry. Cameron is also a dedicated husband and father to his two beautiful girls…His daughters are his “WHY” and what makes him get up in the morning and try to win each and every day.  At Valley Trucking Insurance, Cameron oversees the provision of specialized insurance solutions tailored to the unique needs of trucking companies. The agency serves a diverse clientele, including local trucking companies, long-haul trucking companies, aggregate haulers, tow truck companies, hot shots, freight brokers, and other related risks. Cameron ensures that clients receive the highest level of customer service and comprehensive coverage through the agency's proven process known as the "VTI Difference." Under Cameron's leadership, Valley Trucking Insurance has achieved significant growth and expansion across the county. The agency has built strong partnerships with renowned insurance providers such as Great West Casualty Company, Lancer Insurance Company, Progressive Insurance, Berkshire, and Canal. Additionally, Cameron also focuses on placing fleet-sized trucking companies into captive insurance programs, enhancing their risk management and financial stability. Looking ahead, Cameron is focused on an ambitious goal of expanding the agency's reach by looking to help over 10,000 Trucking Companies and Freight Brokerage operations within the next seven years. Adhering to the principles outlined in the book Traction by Geno Wickman, he is dedicated to creating world-class onboarding and customer service experience for his trucking clients. This initiative aims to foster a culture of excellence and continuous improvement, ensuring Valley Trucking Insurance remains at the forefront of the industry.   Connect with Cameron Website: https://www.valleytruckinginsurance.com/  LinkedIn: https://www.linkedin.com/in/cameron-pechia-49903072/  Email: Cameron@alllinesinsure.com  

Welcome to this classic episode. Classics are my favorite episodes from the past 10 years, published once a month. These are N of 1 conversations with N of 1 people. Sean Feeney makes you want to be a better person, friend, and leader. Sean is the co-founder of Grove House Hospitality Group and the owner of Lilia and Misi, two of New York City's most sought-after restaurants. He left his job in Trading to chase down a dream with Michelin star chef Missy Robbins. Sean leveraged his finance background to write his own rulebook for the restaurant industry, crafting several establishments that now boast several thousand people on the waitlist any given night. His story is as entertaining as it is inspiring. As we go step by step through his business endeavors, he points out all of the times he was told “it's just always been done this way” and how that revealed to him where he could innovate. Sean's restaurants are the perfect example of building a business into the fabric of a community, collaborating with other brands in authentic ways, and staying true to yourself along the way. Please enjoy this awesome conversation with Sean Feeney.  For the full show notes, transcript, and links to mentioned content, check out the episode page here. ----- This episode is brought to you by ⁠⁠⁠⁠⁠WorkOS⁠⁠⁠⁠⁠. WorkOS is a developer platform that enables SaaS companies to quickly add enterprise features to their applications. With a single API, developers can implement essential enterprise capabilities that typically require months of engineering work. By handling the complex infrastructure of enterprise features, WorkOS allows developers to focus on their core product while meeting the security and compliance requirements of Fortune 500 companies. Visit ⁠⁠⁠⁠⁠WorkOS.com⁠⁠⁠⁠⁠ to Transform your application into an enterprise-ready solution in minutes, not months. ----- Invest Like the Best is a property of Colossus, LLC. For more episodes of Invest Like the Best, visit joincolossus.com/episodes.  Past guests include Tobi Lutke, Kevin Systrom, Mike Krieger, John Collison, Kat Cole, Marc Andreessen, Matthew Ball, Bill Gurley, Anu Hariharan, Ben Thompson, and many more. Stay up to date on all our podcasts by signing up to Colossus Weekly, our quick dive every Sunday highlighting the top business and investing concepts from our podcasts and the best of what we read that week. Sign up here. Follow us on Twitter: @patrick_oshag | @JoinColossus Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes: (00:00:00) Welcome to Invest Like the Best (00:03:58) A Chance Encounter with a Michelin-Starred Chef (00:08:52) The Birth of a Culinary Partnership (00:12:49 Embracing the Genius Within (00:16:41) Innovative Approaches to the Restaurant Business (00:24:53) Creating Demand: The Art of Exclusivity (00:28:49) Learning from the Best: Insights from Kith's Success (00:34:21) Defining Exceptional Hospitality (00:44:20) The Power of Customer Relationships in Hospitality (00:52:31) Unlocking Team Potential  (00:53:33) The Philosophy of the Perfect Turn (00:54:05) Balancing Art, Commerce, and Satisfaction (00:56:13) The Impact of Authentic Experiences and Brands (01:03:24) The Evolution of a Hospitality Brand (01:06:38) Community Engagement and the Power of Simplicity (01:24:40) Creative Responses and Business Lessons Learned (01:36:05) Lessons From Working In The Restaurant Industry  (01:43:01) The Kindest Thing Anyone Has Ever Done For Sean

You know that moment when you realize the ground has shifted beneath your feet? I had one of those moments recently. I was watching an AI agent build out a complex feature for Podscan in about twenty minutes – something that would have taken me days to code properly just a year ago. And it hit me: the rules of the game have fundamentally changed.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/were-gonna-need-a-bigger-moat/ The podcast episode: https://tbf.fm/episodes/413-we-re-gonna-need-a-bigger-moatCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

In this episode of the Investor Fuel podcast, host Michelle Kesil interviews Scott Cooper, a seasoned professional in the construction and renovation industry. Scott shares insights into his business model, which includes property investments, renovations, and a restoration company. He discusses the importance of partnerships, navigating challenges in the market, and the lessons learned from past experiences, particularly during the 2008 financial crisis. Scott emphasizes the need for flexibility in business, the significance of building a strong team, and the value of customer relationships. He also outlines his future goals for scaling his renovation company and expanding into new markets.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Unlock the secrets to business growth through AI and authentic relationships in this dynamic episode of Walk In Victory! Host NaRon Tillman sits down with entrepreneur and AI business strategist Alyssa Nolte (LinkedIn | TikTok | Facebook) for a masterclass on understanding your customers, mastering digital marketing, and staying ahead in today's fast-evolving business world.What You'll Learn:How AI tools are transforming entrepreneurship and customer experienceProven strategies for building genuine, lasting customer relationshipsThe art of authentic marketing and personal brandingPricing psychology: Setting value and perception in competitive marketsOvercoming fear, finding your voice, and thriving as an entrepreneurThe power of digital advertising and effective ad strategiesGuest Spotlight:Alyssa Nolte — Entrepreneur, Customer Experience Expert & AI Business StrategistConnect: alyssanolte.com | LinkedIn | TikTok: @alyssamnolteTimestamps:00:00 – Why AI is Essential for Modern Business00:27 – Deep Dive: Understanding Your Customers01:04 – High-Converting Advertising Strategies03:14 – Meet Alyssa Nolte: From Sales to Success04:46 – Digital Marketing & Customer Experience07:41 – Pricing Strategies & Perception12:09 – Finding Your Entrepreneurial Voice15:48 – Must-Have AI Tools for Business19:30 – Overcoming Fear & Building a Brand23:24 – Action Steps & ResourcesBecome a supporter of this podcast: https://www.spreaker.com/podcast/walk-in-victory--4078479/support.

WORK WITH KRISTEEN & KEVINhttps://picmestrphotography.com/Want to learn more about Vodyssey or start your STR journey. Book a call here:https://meetings.hubspot.com/vodysseystrategysession/booknow?utm_source=vodysseycom&uuid=80fb7859-b8f4-40d1-a31d-15a5caa687b7In this episode of the Vacation Rental Revolution podcast, hosts Shawn Moore and Jake Shehee discuss the recent changes in Airbnb's fee structure, the implications for hosts, and the importance of adapting to these changes. They also delve into parenting in the digital age, particularly regarding children's use of cell phones, and share insights on building direct bookings and maintaining customer relationships.FOLLOW US:https://www.facebook.com/share/g/16XJMvMbVo/https://www.instagram.com/vodysseyshawnmoorehttps://www.facebook.com/vodysseyshawnmoore/https://www.linkedin.com/company/str-financial-freedomhttps://www.tiktok.com/@vodysseyshawnmooreChapters00:00:00 Introduction to Airbnb's Marketplace and Host Revenue00:02:16 Parenting in the Digital Age: Cell Phones and Kids00:11:29 Airbnb's Fee Structure Changes: What Hosts Need to Know00:24:57 Navigating Direct Bookings and Customer Relationships

Michael Ruckman, founder and CEO of Senteo, takes us on a fascinating journey from aspiring medical student to influential global consultant with experience in over 40 countries. Join us as Michael shares his unique insights on the transformative power of AI in reshaping the business landscape, highlighting the concept of relationship currency. We explore his intriguing experiences, from navigating the Russian banking sector as an American expatriate to the nuances of living abroad, all peppered with Michael's signature humor and wisdom.   As businesses face the challenges of adapting to change, we dissect the roles people play in fostering innovation, from early adopters to laggards. Drawing from humor and everyday observations, such as the quirks of our personal habits like organizing gummy bears, we delve into the complexities of leadership and change management. The discussion transitions to remote work's impact, revealing the importance of understanding employee dynamics and the necessity of onstage versus offstage support in organizational transformations.   The conversation further explores the role of AI in customer interactions, stressing the importance of genuine empathy that AI often lacks. We highlight the evolution of business models from product-centric to customer-centric approaches and the significance of prioritizing customer relationships for long-term success. Through compelling case studies, we examine how companies can better utilize AI to enhance human interactions rather than replace them, fostering a future where technology meets the nuanced needs of human experiences. Prepare to be inspired as we navigate the ever-evolving world of business, AI, and the critical role of leadership in guiding impactful change.   CHAPTERS    (00:00) - Escape the Drift (09:28) - Navigating Change Leadership in Organizations (20:07) - AI Application in Business Context (23:52) - Customer Relationships in Business Strategy (31:08) - The Evolution of Business Models (39:08) - Customer-Centric Strategies and AI Development (43:39) - AI's Role in Human Experience (52:07) - Leadership and Change in Business (58:54) - Effective Leadership and Change Strategies  

93% of marketers believe first-party data is more critical than ever for organizations. Eddie Patzsch, VP of Revenue at Optimove, has transformed relationship data into revenue-driving campaigns for enterprise brands like Sephora and FanDuel, delivering measurable incremental revenue through AI-powered personalization at scale. The discussion covers zero-party data collection through gamification strategies, deterministic versus probabilistic customer matching frameworks, and AI-powered self-optimizing journey orchestration that prioritizes communications across millions of customer touchpoints.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today on Entrepreneur Conundrum, Virginia sits down with Doug Zarkin, brand leader, keynote speaker, and author of Moving Your Brand Out of the Friend Zone. Doug brings a wealth of experience from shaping powerhouse brands like Avon, Victoria's Secret PINK, and Pearle Vision.He shares:His journey from agency life to leading global consumer brands Why entrepreneurs should adopt a “think human” philosophy in marketing How to balance short-term revenue goals with long-term customer relationships The real purpose of marketing (and how to avoid alienating your audience) His best advice for overcoming roadblocks and moving forward

Today on The Cameron Journal Podcast we are getting into business again and we are exploring the importance of humans in the customer relationship and why it is vital for businesses to make sure that their business brings that human touch to their customers. In an age where AI is taking over everything, Bruno is here to push back and remind us of the human element.

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade. 00:00 Jeff can't take the heat!06:20 Valuing the Auto Industry Fairly13:02 Reflections on Childhood Acquaintances19:32 Dealership Dynamics and Challenges25:55 Customer Choice in Service Quality27:16 Shop Owners' Part Choices Critique34:11 Luxury Brands Use Flat Rate42:18 "CSI: The Imaginary Priority"44:43 Success Depends on Team Dynamics51:07 Collaborative Learning Boosts Business58:00 Customer Satisfaction: Word-of-Mouth Impact01:00:35 Public Transit: A Modern Solution01:05:34 Closer Job for Family Time01:12:04 "My Ex-Girlfriend, My Wife"01:17:51 Industry Dynamics and Control Shift01:25:31 "Vehicle Repair Access Concerns"01:27:27 Tesla: Pioneering Car Subscription Features01:33:51 Hiring Biases Against Young Workers01:39:14 Car Troubleshooting Conversation01:45:27 "Navigating Automotive Service Rates"01:50:18 Car Sales: Prioritize Quality and Integrity01:57:35 Understanding Trauma in Different Professions Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Today, we'll help you tackle the big question for entrepreneurs with startup ideas and jobs - when's it time to quit the job and focus on the startup full-time? You should think about this question the second you start working on an idea, and you should use the Skeptical Startup framework - a goal of $8k per month in 10 hours per week - as a guide. The Skeptical Startup framework is magical, and Brian will show how it'll help you focus with an example startup.  TackleboxIdea to Startup NewsletterIdea to Startup BotFarnam Street - Surface AreaThe AlchemistNatalie Imbruglia - Torn00:30 When to Quit Your Job03:25 Life Expenses Excel Sheet04:05 The Skeptical Startup Framework06:25 The Idea: Home AV Improvements07:44 Smooth Jazz08:22 The Logistics of $8k11:26 An AV Marketplace12:46 Reduce the Surface Area15:27 The Search16:30 A Lead for the AV Startup19:16 The End - Your Goals19:26 A Goal Framework

AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we're going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behaviors, thereby enhancing customer satisfaction and loyalty. I'm thrilled to be joined by Noah Zamansky, Vice President of Product, Tech and Design, Client Experience at Stitch Fix here at eTail Boston. About Noah Zamansky Noah Zamansky is VP of Product, Client Experience at Stitch Fix He was previously with eBay where he was the Senior Director of Product Management for Fashion & Vertical Experiences. Noah is a seasoned leader who has shaped product vision, strategy and experience as well as helped launch new lines of business. He is a strong collaborator with an ability to bring stakeholders and perspectives together to create the best result.  Noah Zamansky on LinkedIn: https://www.linkedin.com/in/nzamansky/ Resources Stitch Fix: https://www.stitchfix.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Are you creating value for your customers? How do you really know? Your customers choose to do business with your company based on the value you deliver to them. And the relationship investment you make in them. Former Coca-Cola and Microsoft exec Ira Gleser joins Justin to discuss how customer relationships – earning trust first with executives – drive long-term invested partnerships. Link to book on AMAZON.

Eric is joined by Justin White of K&D Landscaping at a recent technology conference. White, a self-made CEO who grew his family's landscaping business from $1 million to $20 million in ten years, shares insights on leveraging technology, particularly AI, for business growth and efficiency. He emphasizes that while AI can't perform physical tasks like mowing, it revolutionizes administrative work such as estimating, scheduling, and communication, ultimately freeing up time for a more "human" approach with clients. The conversation also highlights the importance of personal well-being, strategic vision, and the value of coaching for entrepreneurs aiming to scale their businesses and create wealth for their teams. White concludes by underscoring the lucrative opportunities within the landscaping industry, encouraging contractors to embrace self-care, set ambitious goals, and act with speed and intention. Key Takeaways: • Prioritize self-care and well-being as a crucial component for success, which can help reduce stress and improve your overall mindset. • Set a bold and ambitious long-term vision for your company, as this vision will guide your major decisions and help you build confidence. • Deliberately allocate dedicated time to explore and implement new technologies, like AI, to enhance back-end operations and improve efficiency. • Build a robust leadership team capable of making independent decisions across all business areas, enabling growth beyond current operational limitations. • Consider hiring a business coach to provide guidance, foster a belief in your capabilities, and maintain accountability towards your goals.

On today's episode of The Drive Podcast, Anthony Timpson joins me in Las Vegas at the NIADA Conference. Anthony and I discuss developing customer relationships in a digital world, having a people first mindset, customer loyalty and more! For more info on Gold Standard Automotive, visit: https://goldstandardautomotive.com/ Anthony Timpson: https://www.linkedin.com/in/anthony-timpson-694337121/ Strategy With Jason: https://strategywithjason.com Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb #automotive #automotiveindustry #automotivesoftware #dealership #dealerships #dealersolutions #bell2bell #strategy️ #data #automotivedata #automotivemarketing #customerexperience

How To Optimize B2B Marketing Campaigns For ROIHave you ever tried to finish a round of golf as the sun goes down? It gets dark, you swing, but you can't really see where the hole is — you're just hitting into the dark. That's what many B2B brands are doing with their marketing: they're executing campaigns without clearly knowing where the target is or how to measure success.In this episode, I talk with Lori Turner Wilson, CEO of RedRover Sales & Marketing Strategy and author of The B2B Marketing Revolution. Lori shares her 12 Battles Framework, which gives companies a roadmap to bring clarity, focus, and measurable outcomes to their marketing.Together, we discuss how to:Use market research so you know exactly who you're targeting and why.Personalize your outreach to connect with prospects in meaningful ways.Integrate traditional channels like direct mail to complement digital campaigns and reach decision-makers effectively.Adopt authority marketing to position your brand as a trusted resource and help shorten the sales cycle.If you're serious about improving your marketing ROI, this conversation offers practical steps you can start implementing now — so you're no longer “hitting in the dark.”About Lori:Lori Turner Wilson is the CEO of RedRover Sales & Marketing Strategy and author of The B2B Marketing Revolution.URL - marketingresultsguaranteed.com/podcast -- use code "podcast" for special offersA quote from my book - "Defy the apathy the industry expects of you and declare, 'I deserve guaranteed marketing outcomes and anyone standing in my way will be lovingly removed.'" Timestamps:00:00 – Introduction: The Challenge of B2B Marketing00:35 – Meet Lori Turner Wilson: Author and CEO02:52 – The Importance of Market Research04:17 – ROI and Marketing Strategies07:33 – Diversification and Risk Mitigation09:29 – The Power of Direct Mail11:03 – Personalization in Marketing14:53 – The 12 Battles Framework22:30 – Authority Marketing and Giving Value24:31 – Conclusion and Final ThoughtsIf you found this conversation helpful, subscribe to the B2B Marketing Excellence podcast, leave a comment, and rank the show. Your feedback helps us continue sharing grounded, practical insights to help you succeed.

In this follow-up to last week's conversation, Stacey dives deeper into what real business growth actually looks like and spoiler alert, it’s not always sexy. It’s vulnerable. It’s uncomfortable. And it requires way more than just shouting “I want more customers!” In this episode, you’ll learn: ✨ Why growth doesn’t just “happen” (unless you’re Rihanna at the Super Bowl)✨ The three key levers to pull when you're ready to grow: Innovation, Customer Relationships, and Communication✨ How to meet your customers where they actually are (hint: it’s not just in your newsletter)✨ Why vulnerability is a business superpower and what happens when you embrace it From early business missteps (anyone else wanted to print “Have you read the newsletter?” t-shirts?) to failed offers that taught big lessons, Stacey keeps it raw, real, and relatable. Ready to grow? This episode will help you do it with intention, resilience, and a whole lot of heart.

Stacy Sherman and psychometrician Joe Folkman dive into the crucial topic of measuring trust in business and leadership. They reveal an innovative approach using anonymous 360-degree assessments to accurately gauge trust levels. Learn why self-perceptions often differ from others' views, and how gender and organizational roles impact trust ratings. Discover the three pillars that predict 80% of a leader's trustworthiness and why even a single negative review can significantly affect trust. Plus, you'll gain practical strategies for evaluating customer feedback, employee engagement, and promise delivery as key trust indicators. By the end of this episode, you'll know how to quantify this elusive yet essential business asset. Learn more and subscribe to Newsletter for more insights at:  

Does talking about your product or service make you feel salesy or uncomfortable? Then today's episode of the Delight in the Limelight Podcast is for you!I chat with Darren Mitchell - former sales leader, coach, mentor, and host of The Exceptional Sales Leader Podcast - about how sales is truly the ultimate form of service. Darren shares his approach to selling with confidence, authenticity, and a genuine desire to help, while letting go of desperation and attachment to the outcome.Listen in to discover:- Why selling is really about helping, not convincing- The danger of “commission breath” (and how to avoid it!)- Practical strategies to build real relationships with your audience or customers- What to do when you lose a sale or face rejectionIf you've ever struggled with selling or talking about your work, this episode will really help!Click here to check the full show notes.

The traditional banking model for small and medium-sized businesses has reached an inflection point. Before banking centered on straightforward product relationships, like loans, deposits, and basic services. However, banks are evolving recognizing that their SMB clients need operational partners who understand the unique challenges of running a business while wearing multiple hats. KeyBank has embraced this evolution, positioning itself as a consultative partner for its SMB customers. Mike Walters, President of Business Banking at KeyBank, describes the bank's approach as fundamentally client-centered. "We try to center the client in every decision we make," Walters explains. "Our clients in the small business space are unique. We use the term owner-operator at KeyBank and we use it very intentionally, because these business owners, they don't just own the business, they run the business." This distinction shapes everything about how KeyBank serves its business clients. The bank has moved beyond traditional banking silos to create integrated service ecosystems that address the full spectrum of business operations. Now the bank focuses on understanding how money flows through a client's business and identifying opportunities to create efficiencies. The approach represents a broader industry trend toward comprehensive business partnerships, where banks want to use their central role in SMB operations to become strategic advisors and enablers for everything from cash flow optimization to operational efficiency.

In this episode of Casual Cattle Conversations, host Shaye Koester-Wanner reconnects with Casey Fanta, seedstock manager at Wulf Cattle, to explore how the beef industry is evolving—especially when it comes to online bull sales. Casey shares how COVID-19 accelerated their transition to digital auctions, the value of customer relationships, and how the beef quality landscape has changed over the years. From open houses to impulse buying, you'll get a deep look at the pros, cons, and practicalities of selling bulls online. ⏱️ Timestamps: 00:00 – Reconnecting and Industry Insights 01:51 – The Evolution of Beef Quality 03:56 – Transitioning to Online Bull Sales 07:12 – Customer Engagement in the Digital Age 10:31 – Balancing Tradition and Innovation 14:14 – Adapting to Online Sales 18:20 – Customer Relationships and New Clientele 21:07 – Reflections on the Beef Industry Journey Key Takeaways: How online sales reduce impulse buying The critical role of communication in bull marketing Wulf Cattle's approach to customer education and long-term relationships Beef quality trends and industry shifts over the decades Episode Resources Noble Research: https://bit.ly/3DD7uG0 Wulf Cattle: https://bit.ly/3I8Yri4 Cattle Marketing Series: https://www.casualcattleconversations.com/sell-smarter Pluck: https://eatpluck.com/?ref=SHAYEWANNER 

Thanks to our Partners, NAPA TRACS, and Today's Class Explore the concept of “active delivery” in automotive customer service, an intentional and consistent approach to communication that spans the entire customer journey, from the initial contact to the final vehicle handoff. The discussion highlights how thoughtful interactions can create a powerful and lasting impression, especially in the closing moments. Discover how clear communication, genuine rapport-building, and proactive expectation setting help cultivate trust and long-term loyalty. More than just completing a transaction, active delivery is positioned as a key driver of customer satisfaction, repeat business, and word-of-mouth referrals, making it essential for shops focused on sustainable success. Carlo Sabucco, Sil's Complete Auto Care Centre, Ontario, Carlo's previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave's previous episodes HERE Show Notes: Watch Full Video Episode Introduction (00:00:00) The Importance of Active Delivery (00:02:31) Setting Relationship Expectations from the Start (00:04:10) Systematizing Customer Interactions (00:07:14) Building Rapport and Mirroring Customers (00:09:18) Consistency Across All Touchpoints (00:12:47) Managing Digital and In-Person Experiences (00:22:34) Using Tools to Support Consistency (00:25:25) Adding Human Touch to Digital Interactions (00:26:58) Explaining Value and Quality Control (00:28:07) Never End on the Dollar Amount (00:32:23) Training New Staff in Active Delivery (00:33:29) Evaluating and Developing Staff (00:35:05) Differentiating Your Shop & Consistent Messaging (00:36:50) Love, Grace, and Emotional...

Real Beats Robotic: Why Your Voice and Face Matter More Than Ever-Are you tired of all the AI-generated content flooding your inbox and feed? You're not alone—and your prospects feel it too.In this episode of the B2B Marketing Excellence & AI Podcast, I share why showing your real face and voice in videos and podcasts is one of the most powerful ways to build trust today.If you're an industrial brand or a B2B company trying to stand out, it's not about saying more—it's about showing up more authentically.I break down:Why polished, perfect content doesn't build relationships anymoreHow to get started with videos or podcasts even if you feel uncomfortable on cameraTools (like Descript) that make editing easy without losing your natural toneAnd how to turn one simple video into weeks of quality contentWhether you're a marketing leader or a business owner, this episode will help you rethink content—and give you a simple plan to build real connections with your audience.Episode Breakdown:• 00:00 Introduction: The Shift from Content to Trust• 00:58 The Evolution of Marketing Strategies• 02:36 The Power of Podcasting and Videos• 03:25 Overcoming Barriers to Creating Content• 04:34 Building Authentic Relationships Through Video• 05:14 The Role of AI in Modern Marketing• 07:58 Getting Started with Podcasts and Videos• 14:21 Repurposing Content for Maximum Impact• 21:14 Conclusion: Embracing Realness in MarketingWhat You'll Walk Away With:• The #1 mindset shift industrial companies need to build trust today• A low-pressure way to get started with podcasts and videos• How to stop overthinking and start connecting• The secret to creating less content that delivers more value• A breakdown of how one video = 5+ valuable content piecesReady to grow with quality marketing?If this episode sparked an idea or helped you take that first step, I'd love your support:Subscribe to our YouTube Channel - https://www.youtube.com/@WorldInnovators* Leave a quick review or comment* Share this with one colleague or client who needs to hear itLet's help more companies grow with honest, helpful, and human marketing.

In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan are joined by Eric Erston, CRO of RegScale. They explore the characteristics of top sales teams and delve into the importance of focus, understanding the ideal customer and persona profiles, and the balance of technology and human connection in sales. The conversation also highlights the critical role of leadership in fostering vulnerability, accountability, and continuous learning within sales teams. Eric shares valuable lessons from his extensive career, emphasizing the importance of hiring the right people, empowering teams, and adapting sales strategies to evolving market demands. The episode is rich with practical tips and heartfelt anecdotes, making it a must-listen for sales leaders and professionals aiming to elevate their game.ADDITIONAL RESOURCESLearn more about Eric Erston:https://www.linkedin.com/in/ericerston/Read Force Management's Guide to Embedding AI In Your B2B Sales Organization: https://hubs.li/Q03ldrzD0Download the CRO Strategy Checklist: https://hubs.li/Q03f8LmX0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:02:07] Qualities of Top Performing Sales Teams[00:05:37] Understanding the Ideal Customer Profile[00:07:53] The Importance of Persona Profiles[00:18:43] Creating a Culture of Vulnerability[00:34:17] Leadership Authenticity and Empowerment[00:35:18] Balancing Vision and Execution[00:37:14] Setting Standards of Performance[00:41:14] Accountability and Rewarding Overachievers[00:41:48] The Importance of Simplicity in Leadership[00:44:40] The Role of Coaching and Feedback[00:51:05] Adapting Sales Strategies[00:56:44] The Impact of Video Calls on Sales[01:00:43] Opportunities at RegScaleHIGHLIGHT QUOTES"You have to earn the right to get to that personal discussion.""Enablement without accountability is a failure to lead.""Get the right people, everything is so much easier.""Lots of sales teams aren't focused.""In order to know how to qualify out, we've gotta know what success is.""The most elite people devour the information provided by the company and then invest their intellect and curiosity into getting to know the individual human component.""How you sell can be just as important as what you sell.""In the old days, one of the best pieces of advice I ever got was if it's in print, expect that they expect you've read it.""If you're not making enough calls, you're not going to succeed.""Find a culture where it's comfortable being vulnerable."

In this insightful episode, Amb. Elisha sits down with Chris Gray, acclaimed consumer psychologist and founder of The Buycologist, to uncover how ethical psychology can transform marketing and sales.   With over 30 years of experience, Chris breaks down common myths that hurt sales, reveals how to influence customer behavior without manipulation, and shares his powerful 7-step framework for building resilient, trust-based customer relationships.   Listeners will discover: ✅ Why investing in yourself is crucial for growth ✅ How to apply deep customer empathy in sales ✅ The secret to long-term brand loyalty and repeat business ✅ Why trick-based marketing strategies fail—and how to do it right ✅ How to build emotional connection without crossing ethical lines   Whether you're in marketing, sales, or leadership, this conversation is a must-listen for anyone seeking to align business growth with integrity.   Chris's expertise makes complex psychological strategies not only accessible, but actionable.  

Today's episode represents the reality of entrepreneurship—not just the wins, but the difficult decisions and uncertainty that come with building something new. Sometimes the most valuable conversations happen when we're honest about the challenges we're facing.The blog post: https://thebootstrappedfounder.com/when-profitability-disappears-a-podscan-reality-check/ The podcast episode: https://tbf.fm/episodes/397-when-profitability-disappears-a-podscan-reality-checkCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Tune in and be updated today on the current transportation industry, with significant capacity and challenges in customer relationships, regional freight trends, insights on the impact of upcoming NMFC code changes, and the significance of continuous business development in a competitive market!   References/Resources https://www.joc.com/article/us-trucking-rate-momentum-stalls-amid-volume-decline-cass-ppis-6023976 https://www.joc.com/article/schneider-jb-hunt-see-us-truck-capacity-shrinking-in-h2-6023884 https://www.ttnews.com/articles/trump-california-emissions  

Why do some techs struggle to gain traction with customers, while others using the same process consistently connect and convert? It often comes down to how they show up in the moment. The most effective techs aren't just diagnosing, they're having real conversations. When there's no pressure to sell, they can focus on sincerely sharing […] The post Building Strong Customer Relationships: Part 2 first appeared on My Contractor University | Dashboard.

In this episode of the Goats of Growth podcast, I had the pleasure of interviewing Candidate 10, a seasoned sales leader with extensive experience in tech startups, particularly in AI and pharma. We talked about her journey from being an early employee at startups to leading high-performing sales teams. Candidate 10 emphasized the value of foundational sales skills, understanding individual motivations, and crafting effective compensation plans. She also shared her unique ability to read people, her aspirations for future leadership roles, and her perspective on what truly defines a successful sales leader.   Chapters 00:00 Introduction to the Goats of Growth Podcast 01:02 Jenna Okoro's Career Journey 03:08 The Importance of Foundational Sales 05:21 Transitioning from Individual Contributor to Leader 07:40 Identifying Individual Strengths in Sales 08:27 Understanding Comp Plans and P&L Management 10:47 Future Aspirations and Industry Preferences 12:54 Bonus Question: Magic Wand Abilities 14:59 The Art of Reading People 17:49 Secret Sauce: What Makes You Unique 19:21 Conclusion and Final Thoughts

In this episode, Sean Hughes from Vernell's Interstate Service discusses the wide range of services offered by the company, from towing to diesel repair, tire sales, and road service. Sean shares the history of the family-owned business, which has been serving the community for over 60 years, starting from its founder Brunell Sellers' garage. He touches on the company's core values, the importance of maintaining a strong reputation, the challenges faced, and the relationships built with customers and local vendors. Sean also explains the training and safety measures taken to ensure high-quality service, and highlights the company's commitment to customer service and community engagement.Recorded at EThOs Small Business Incubator and Co-working Spaces in Marion, Illinois.https://members.ethosmarion.org/ SUBSCRIBE TO THE PODCASTOur guest: https://vernellsinterstateservice.com/00:00 Introduction and Guest Welcome00:09 Overview of Verne's Interstate Services01:16 History of Verne's Interstate Service02:43 Service Area and Employee Details04:28 Company Values and Customer Service07:52 Employee Training and Safety11:31 Customer Relationships and Referrals14:31 Personal Background and Joining Verne's15:19 Challenges in Running the Business16:53 Adapting to Modern Work Culture17:24 Building a Strong Team18:52 Challenges in the Towing Business20:47 Industry Changes and Training23:38 Supporting Local Vendors24:29 Future Business Plans28:48 Community and Relationships32:38 Conclusion and Final Thoughts

Navigating Multiple Customer Segments, Needs, and Expectations  Shep interviews Ryan Hamilton, associate professor of marketing at Emory University's Goizueta Business School and co-host of The Intuitive Customer. He talks about his new book, The Growth Dilemma, and the challenges brands face in serving multiple customer segments with differing needs and expectations.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does customer segmentation impact how customer experiences are designed?  How can businesses navigate conflicts between different customer groups seeking unique experiences?  In what ways do ideological differences between customers influence brand experience?  Why is it important for companies to continually adapt their customer experience as their customer base grows?  How do influencers impact customer behavior?  Top Takeaways:    Some companies believe that they are only serving one type of customer. In reality, there are often several segments with different needs and expectations. Take Disney, for example. They serve both families with kids and “Disney adults”—grown-ups who love the Disney experience just as much. Each group may be looking for something different, but both are important to the overall customer experience.  Companies need to recognize how different customer groups impact the business and how they interact with one another. When companies do not understand the different customer segments that they serve, they risk accidentally leaving one group out (and losing their business) or even creating conflict between groups.  One way to keep different customer groups happy is to design experiences just for them, even if they are sharing the same space. Depending on your type of business, this could mean creating special areas, offering different products, or even building new locations with certain features in mind.   As a business grows, so will its customer base. This means adjusting and innovating to meet the diverse needs and expectations of their customers. Successful brands continually evolve to attract and serve new customers without compromising the identity that initially drew their original customers.  Innovation is a double-edged sword. It can bring about changes that improve or disrupt the customer experience. Brands need to be willing to listen to customer feedback and adapt accordingly. Good communication and flexibility show customers that their opinions matter.  Customer segments and expectations evolve. What works for a brand today might not work tomorrow. Brands need to continually monitor how their different customer segments change and interact with each other, and be ready to adjust products, services, and experiences to keep everyone happy.  Plus, Shep and Ryan discuss how influencer and follower relationships drive trends and customer behavior. Tune in!  Quote:    "Serving one customer segment is challenging enough, but when you have multiple groups wanting different things, you're managing a whole ecosystem where you need to keep each customer happy."  About:    Ryan Hamilton is a keynote speaker and an associate professor of marketing at Emory University's Goizueta Business School. He is the co-author of The Intuitive Customer and the co-host of a podcast with the same name. His new book, co-authored with Annie Wilson, The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things, is now available on Amazon.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Today, Bob King of Sage Freight brings his over thirty years of experience in the transportation industry and the entrepreneurial mindset that keeps him thriving and growing! Bob emphasizes prioritizing revenue-generating activities, accepting personal liability impacts decision-making, and promoting long-term customer relationships. Tune in to unpack more from this episode!   About Bob King Robert King is a veteran logistics executive and entrepreneur with over 30 years of experience in transportation and supply chain leadership. He is the Founder and CEO of Sage Freight, launched in October 2021 in Brentwood, Tennessee. Under his leadership, Sage Freight has grown into a high-performing logistics company with international operations and a strong cultural foundation built on people, purpose, and process.  Before Sage, Robert served as President of One Point Logistics in early 2020, where he was recruited to lead a turnaround of a 250-person operation.  From 2005 to 2020, Robert was the Founder and President of Cavalry Logistics, which he built from the ground up without outside funding. In 2010, he sold Cavalry to Universal Logistics Holdings but continued to lead the company as President for nearly a decade post-acquisition.  Robert began his career at C.H. Robinson in August 1993, starting in the North Chicago office. He rose through the ranks to become Transportation Manager and, ultimately, General Manager of the Nashville office.  He later served as Director of Logistics at Western Express from 2004 to 2005, where he launched a brokerage team that achieved a multimillion-dollar run rate in its first year and helped establish a high-performing, cross-functional culture.  Robert holds a Bachelor of Arts in Global Security and Nuclear Warfare from the University of Wisconsin–Madison. Known for his strategic clarity, cultural leadership, and operational excellence, he continues to shape the future of freight through innovation, acquisition, and people-first growth.  

Why do the “right” words to a customer sometimes fail to produce results? Techs often start with a concept, a maintenance agreement or a diagnosis, that can often fall on deaf ears. The outcome-focused nature of sales can lead to rigid interactions and stop technicians from following their instincts that creates that magic piece of […] The post Building Strong Customer Relationships: Part 1 first appeared on My Contractor University | Dashboard.

Want to learn more about refrigerated freight for the food and beverage industry? Listen to this week's last guest, Michael Cherney, the co-founder and CEO of Cooler Logistics! Michael shares his shift from the financial services sector to founding Cooler Logistics, their company's strategic focus on small to mid-sized customers, innovative operational approaches using technology, and the importance of customer retention and consistent pricing strategies!   About Michael Cherney Michael Cherney is a proven leader in the logistics industry with 16 years of experience. He holds a master's degree in Global Supply Chain Management and a Lean Six Sigma Green Belt Certification. Known for his exceptional leadership, Michael, a first time CEO, leads a diverse team of experienced logistics professionals aiming to provide an exceptional experience to their carrier and customer partners alike. With an ideal customer profile of SMBs in the F&B vertical, his subject matter expertise in shipping fresh and frozen products shines.    Connect with Michael Website: https://www.coolerlogistics.com/  LinkedIn: https://www.linkedin.com/in/michaelcherney/  

In this episode of the Goats of Growth podcast, I had the pleasure of interviewing Candidate 7, who shares his unique career journey from military service to cybersecurity sales. We discuss the importance of channel sales, valuable career advice, and how he balances work with family life. Candidate 7 reflects on facing setbacks, seeking new opportunities, and the impact of recommendations in the job market. He outlines his ideal job description and expresses openness to roles beyond cybersecurity, highlighting the importance of SaaS. Chapters 00:00 Introduction to the Goats of Growth Podcast 01:06 Unique Career Journey 04:52 The Importance of Channel Sales 06:33 Valuable Career Advice: Visit Customers 09:11 Balancing Work and Family Life 11:51 Facing Setbacks and Personal Growth 13:25 Seeking New Opportunities 15:37 The Value of Recommendations 17:10 Ideal Job Description for Future Roles 20:42 Open to Opportunities Beyond Cybersecurity 21:48 Compensation Expectations 22:57 Career Advice for the Next Generation

What if the secret to business success was helping others first? In this episode of RISE Urban Nation, host Taryell Simmons sits down with Phillip Hogan, Founder & CEO of Signing Services of America (SSA), to discuss how service, innovation, and relationships fuel business growth.Phillip shares how SSA has revolutionized the signing service industry, built lasting partnerships, and developed game-changing technology in collaboration with Salesforce. Tune in to learn the strategies that helped Phillip scale his company while staying committed to community and service-first leadership. Join the Movement with RISE Urban Nation Podcast

Thanks to our Partners, NAPA TRACS, and Today's Class This episode shares the inspiring story of Andy Roman, a new technician in the automotive industry, and how one toolbox changed everything. At Vision Hi-Tech Training & Expo 2024, Andy was surprised and overjoyed to win a professional-grade toolbox, generously donated by KUKUI and NAPA Auto Care. More than just tools, it represented a boost of confidence and a jumpstart to his career. Shop owner Dan Corcorran highlights the importance of supporting new talent through education, encouragement, and a strong shop culture. KUKUI and NAPA Auto Care are breaking down financial barriers for entry-level techs through scholarships and tool donations—investing in the future of the industry, one technician at a time. Andy Roman and Dan Corcorran, Righter's Auto and Towing, Wildwood, NJ Connor Tracy, Director of Partner Development at KUKUI Show Notes: Watch Full Video Episode Vision Hi-Tech Training & Expo: https://visionkc.com/ Introduction to the Episode (00:00:00) Andy's Surprise Win (00:02:10) Team Dynamics (00:05:11) Importance of Continuing Education (00:07:53) Andy's First Conference Experience (00:10:39) Industry Challenges for New Technicians (00:13:01) Sponsorship of Scholarships (00:14:28) Andy's Training Experience (00:16:34) Overcoming Learning Barriers (00:17:27) Encouragement to Ask Questions (00:18:22) Creating a Supportive Work Environment (00:19:35) Building a Positive Shop Culture (00:20:58) Customer Relationships and Team Stability (00:23:14) Seasonal Business Changes (00:24:47) Equipping Future Technicians (00:25:00) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club:

How do you lead customer experience in an industry most people overlook? This week on The Modern Customer Podcast, Suzie Dieth, Chief Experience Officer at NRG, shares how her team is reshaping the way 7.5 million customers experience energy. She explains how NRG blends smart home tech, AI, and cross-functional teamwork to create personalized, proactive experiences that build trust, even in a space customers rarely think about. Key topics in this episode:  ✅ Making customer experience visible in a behind-the-scenes industry  ✅ A hub-and-spoke model for company-wide CX ownership  ✅ Using AI to support agents and solve complex issues   ✅ Leading cultural transformation post-acquisition 

If you're considering being an entrepreneur in freight, you must listen to this episode to better understand the realities of running a startup business!   Here's What to Learn From This Episode: Entrepreneurship Realities: The harsh truths of entrepreneurship; cautions against glorification and the need for thorough understanding before leaving stable employment. Entrepreneurs often risk starting with zero revenue/customers. Cash Flow Challenges: Cash flow as the leading cause of business failure; aspiring entrepreneurs should save aggressively beforehand. Financial strain including depleting savings and retirement accounts, and the importance of working with a CPA for financial planning. Networking: Networking and relationship building; participation in local business groups to build connections. Being strategic in networking and branding oneself can open up opportunities, reinforcing the idea that relationships are critical for success.  

Today, Jared Ross of eCarrierCheck is back on the show to give more valuable insights on how freight brokers can stand out and build a successful book of business in the market!   Here's What to Learn From This Episode: Sales Success Rooted in Relationships: Focus on controllable actions; consistently engage in sales calls. Genuine relationships remain critical for small/mid-sized brokerages despite technology. Operational excellence and understanding shipper pain points are vital for strong partnerships. Niche Market Targeting: Brokers should dominate niche or secondary markets instead of just major cities. Preparedness before cold calls (company research, qualifying questions) boosts effectiveness, with persistence essential for reaching decision-makers. Value-Driven Approach: Transition from commodity-based to value-driven conversations helps brokers stand out. Providing real-time market intelligence (spot vs. contract rates) builds trust with shippers and strengthens expertise.   About Jared Ross CEO, eCarrierCheck.com Jared is the visionary leader behind eCarrierCheck.com, bringing years of expertise in logistics and technology to the table. His passion for innovation and streamlining operations has been the driving force behind the platform's development. With a strong background in freight brokering and a commitment to helping brokers and carriers succeed, Jared is focused on building tools that enable the logistics industry to grow and thrive. Under his leadership, eCarrierCheck is empowering businesses to move beyond load boards and discover new opportunities.   Connect with Jared Website: https://ecarriercheck.com/  Company LinkedIn: https://www.linkedin.com/company/ecarriercheck-com/  Jared's LinkedIn: https://www.linkedin.com/in/jared-ross-31b0282a/  Nate's LinkedIn: https://www.linkedin.com/in/nate-marquez-82b444224/  

Child psychiatrist and entrepreneur Marissa Caudill discusses her article, "How a customer relationship management tool (CRM) can help physicians regain control and beat burnout." She argues that a significant driver of physician burnout is the lack of control within systems that prioritize metrics and administrative tasks over meaningful patient connections, leaving doctors feeling overwhelmed and disconnected. Marissa proposes that physicians can regain control and find more joy by implementing their own systems, specifically highlighting the power of customer relationship management (CRM) tools. She explains how a HIPAA-compliant CRM allows physicians to automate communication (like newsletters, check-ins, scheduling), enhance patient relationships, manage educational content, and ethically market their services—reframing marketing as connection—all while freeing up time. Marissa shares her transformative experience using a CRM with AI features in her parent coaching practice, enabling greater impact and easier communication. Ultimately, she contends that such tools help physicians focus on patient care, build financially stable practices potentially beyond insurance constraints, and reconnect with their original purpose. Our presenting sponsor is Microsoft Dragon Copilot. Microsoft Dragon Copilot, your AI assistant for clinical workflow, is transforming how clinicians work. Now you can streamline and customize documentation, surface information right at the point of care, and automate tasks with just a click. Part of Microsoft Cloud for Healthcare, Dragon Copilot offers an extensible AI workspace and a single, integrated platform to help unlock new levels of efficiency. Plus, it's backed by a proven track record and decades of clinical expertise—and it's built on a foundation of trust. It's time to ease your administrative burdens and stay focused on what matters most with Dragon Copilot, your AI assistant for clinical workflow. VISIT SPONSOR → https://aka.ms/kevinmd SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended

Today we are breaking down Ecolab, a global sustainability leader offering water, hygiene, and infection prevention solutions that protect people & the resources vital to life. As of this recording, Ecolab has a $66 billion market cap and protects over 36% of the world's packaged food supply and over 44% of the global milk supply. My guest is Todd Wenning, founder of KNA Capital Management, who has a knack for finding interesting businesses. We get into Ecolab's very on-brand origin story, how the business kept that core focus throughout its history, and how it became one of two vendors that any US McDonald's must work with. Please enjoy this Breakdown on Ecolab. Subscribe to Colossus Review For the full show notes, transcript, and links to the best content to learn more, check out the episode page here. —- This episode is brought to you by Octus, formerly Reorg, is the essential credit intelligence and data provider for nearly 40,000 professionals across the world's leading buy side firms, investment banks, law firms and advisory firms. By surrounding unparalleled human expertise with embedded AI technology, data and workflow tools, Octus unlocks powerful truths that fuel decisive action in financial markets. Visit octus.com to learn how rigorously verified intelligence is delivered at speed to create a complete picture across the entire credit lifecycle.  —- Business Breakdowns is a property of Colossus, LLC. For more episodes of Business Breakdowns, visit joincolossus.com/episodes. Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes (00:00:00) Welcome to Business Breakdowns (00:03:24) Founding Story and Early Innovations (00:04:52) Ecolab's Modern Business Segments (00:06:10) Chemical Foundations and Major Acquisitions (00:07:05) Sustainability and Solid Chemical Solutions (00:08:36) Market Opportunities and Challenges (00:10:09) The Nalco Acquisition and Water Solutions (00:15:40) Customer Relationships and Sales Strategy (00:20:29) Economic Sensitivity and Resilience (00:22:34) Financial Performance and Growth Projections (00:24:34) Capital Allocation and M&A Strategy (00:25:58) Competitive Landscape and Market Position (00:28:20) Future Growth Drivers and Water Focus (00:37:18) Valuation and Investor Considerations (00:40:18) Lessons from Breaking Down Ecolab

➡️ Join 321,000 people who read my free weekly newsletter: https://newsletter.scottdclary.com➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstoryJim McCann is the founder and executive chairman of 1-800-Flowers.com, a company he grew from a single flower shop in 1976 into a multi-billion-dollar business. Under his leadership, the company became a pioneer in e-commerce and direct-to-consumer floral delivery, generating over $2 billion in annual revenue and serving millions of customers worldwide. McCann also expanded the brand through strategic acquisitions, including Harry & David, Cheryl's Cookies, and The Popcorn Factory. A best-selling author and entrepreneur, he is known for his focus on customer relationships, innovation, and leveraging technology to transform the gifting industry. ➡️ Show Linkshttps://www.x.com/jim1800flowers/   https://www.linkedin.com/in/jim1800flowers/ ➡️ Bookshttps://www.amazon.com/Lodestar-Tapping-Historic-Pillars-Success/dp/1637632738 ➡️ Podcast SponsorsHubspot - https://hubspot.com/  Lingoda - https://try.lingoda.com/successstory (Code: scott25)Vanta - https://www.vanta.com/scottFederated Computer - https://www.federated.computerCornbread Hemp - https://cornbreadhemp.com/success (Code: Success)Create Like The Greats Podcast - https://podcasts.apple.com/lu/podcast/create-like-the-greats/id1653650073FreshBooks - https://www.freshbooks.com/pricing-offer/Bank On Yourself - https://www.bankonyourself.com/scottStash - https://get.stash.com/successstoryNetSuite — https://netsuite.com/scottclary/Indeed - https://indeed.com/clary ➡️ Talking Points00:00 - Intro05:34 - Did Jim Know 1-800-Flowers Would Be Huge?07:52 - Fixing the Biggest Flower Shop Problem11:09 - Jim's Entrepreneurial Roots16:48 - Leading & Scaling a Successful Company21:06 - Jim's Boldest Move at 1-800-Flowers24:12 - The Success Pillars from Lodestar33:29 - The Power of Words35:06 - Sponsor Break37:44 - Jim's Best Self-Improvement Habit42:59 - The #1 Success Principle from Lodestar47:25 - How Jim Stayed Optimistic50:14 - Game-Changing Lessons from Jim's Career55:43 - Sponsor Break57:57 - AI: The Good & The Bad1:03:10 - Jim's Journey & the Story of Smile Farms1:10:58 - Building a Non-Profit That Works1:17:39 - Why Work Is More Than Just a Paycheck1:24:52 - Jim's Life Lesson for His Kids