Podcasts about customer relationships

If Amazon deleted your account tomorrow, how many of your customers would you actually be able to contact? Spoiler: the answer is zero. And that's the problem we're tackling today. Neil Twa breaks down why relying solely on Amazon is a risky move for any operator. This isn't about diversifying channels or building a DTC brand from scratch. It's about securing your customer relationships beyond Amazon's reach. Neil shares a real-world example of a home and kitchen brand doing $60,000 to $80,000 a month on Amazon, with good reviews and decent margins, yet vulnerable due to a lack of direct customer contact. He outlines three actionable moves you can implement this week, starting with buying your brand domain and setting up a basic Shopify store. Whether you're launching your first product or managing a $1M+ operation, these steps are crucial. The High Voltage Business Builders Podcast is here to help you build a sustainable business. Ready to audit your AI readiness? Take the free 5-question assessment: voltagedm.com/aiquiz?utm_source=rss&utm_medium=show_notes&utm_campaign=ep292

Your community is where you should be building massive, long lasting relationships, and that will never happen with you standing in your dining room. --- Is your marketing plan built to WIN? Think so?  Take the audit ... https://business.americasbestrestaurants.com/audit

Marketing leadership has become one of the most volatile seats in business. CMOs and marketing leaders are often expected to create immediate pipeline, prove instant ROI, fix deeper business issues they did not create, defend brand investment, align sales, understand customers, translate strategy across the organization, and still become one of the first functions questioned, blamed, or cut when growth slows. In part one of this master class conversation, Matt Hummel, CMO of Pipeline360, brings a clear reminder back to the table: great marketing starts with trusting the buyer, knowing the customer, and simplifying how you market. In a market obsessed with performance data, attribution, automation, dark social, buyer signals, and immediate results, more complexity does not automatically create better customer understanding. For aspiring CMOs, current CMOs, marketing leaders, founders, and business owners, this conversation is a valuable look at how to lead marketing without getting trapped in the pressure cooker. It challenges you to rethink what it really means to put the customer at the center, not as a tagline, not as another automation workflow, and not as another dashboard filled with signals, but as a deeper responsibility to understand the person, pressure, timing, risk, and decision behind the purchase. The conversation moves through buyer trust, brand versus demand, customer empathy, attribution, sales alignment, CMO pressure, market timing, and the difference between chasing pipeline and building LTV. It is also a reminder to get out of your lane, understand product, spend time with sales, listen to customers, and learn how the whole business works. Because the best CMOs are not just campaign operators. They are translators, mediators, trust builders, and business leaders who know how to connect marketing to revenue, customer experience, and long term growth. Beyond The Episode Gems: Connect With Matt Hummel on LinkedIn Listen To Troy On Matt's Podcast, Pipeline Brew: The Evolving Role of CMOs & Community Building Visit Pipeline360 website to learn more about how they solve B2B marketers' biggest headaches Buy Troy's Book, Strategize Up: The Blueprint To Scale Your Business StrategizeUpBook.com Discover All Podcasts On The HubSpot Podcast Network Get Free HubSpot Marketing Tools To Help You Grow Your Business Grow Your Business Faster Using HubSpot's CRM Platform Support The Podcast & Connect With Troy:  Rate & Review iDigress: iDigress.fm/Reviews Follow Troy's Socials @FindTroy: LinkedIn, Instagram, Threads, TikTok Subscribe to Troy's YouTube Channel For Strategy Videos & See Masterclass Episodes Need Growth Strategy, A Keynote Speaker, Or Want To Sponsor The Podcast? Go To FindTroy.com  

As AI handles more outreach and automation, the recruiters who stand out will be the ones who build stronger human connections. Host Kortney Harmon sits down with leadership consultant Shad Tidler to explore practical strategies for earning trust, adapting communication styles, and creating more meaningful client relationships in today's recruiting landscape.Shad shares actionable insights on interrupting predictable sales patterns, using DISC principles to improve communication, and building trust through consistency, empathy, and transparency—without losing efficiency in an AI-driven world.Discover how relationship-driven recruiters can create stronger client alignment and stand out in the age of AI.______________Follow Shad Tidler on LinkedIn: LinkedIn | ShadFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Want to learn more about Crelate? Book a demo hereSubscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience 

Workshops Link: https://www.thecustomersuccesspro.com/team-eventIn this episode of The Customer Success Pro, Brittany Casey, VP of Customer Success at Disco, shares insights on the power of multi-threading engagements, relationship mapping, and building resilient customer relationships in the evolving SaaS landscape. Discover practical strategies to enhance customer success, leverage internal and external relationships, and future-proof your career.Chapters00:00 Introduction to Multi-Threading in Customer Success04:34 Brittany Casey's Journey and Role at Disco19:23 The Importance of Multi-Threading Engagements27:36 Building Relationships Across Stakeholders37:58 Navigating Challenges in Relationship Mapping46:19 Tools and Strategies for Effective Customer Success54:43 Quick Fire Questions with Brittany CaseyConnect with Anika Zubair:Website: ⁠⁠https://thecustomersuccesspro.com/⁠⁠LinkedIn:  ⁠⁠https://www.linkedin.com/in/anikazubair/⁠⁠RevUP Academy: ⁠⁠https://thecustomersuccesspro.com/revup⁠⁠Brittany Cassey Linkedin: https://www.linkedin.com/in/thatcustomersuccessgal/Brittany Cassey's TikTok: https://www.tiktok.com/@thatcustomersuccessgalGrab our FREE resources here: ⁠⁠https://thecustomersuccesspro.com/resources⁠⁠Want to be our next podcast guest? Apply here: ⁠⁠https://www.thecustomersuccesspro.com/podcast-guest⁠⁠Book Anika as a speaker at your next team event: ⁠⁠https://www.thecustomersuccesspro.com/team-event

Customer retention doesn’t require grand gestures or complicated systems — it’s built through small, intentional actions done consistently. In this highlight episode, Stacey dives into simple but powerful ways to make customers feel valued, heard and excited to return. From confidently asking for feedback (even when things go wrong), to creating moments of surprise and delight outside the four walls of your business, Stacey shares practical strategies that strengthen loyalty and reduce the pressure of constant customer acquisition. This episode also explores how to spot “flight risks” early and proactively reconnect before customers quietly disappear. If you want more repeat customers, stronger relationships and a business that feels easier to run, this episode is packed with ideas you can implement straight away.See omnystudio.com/listener for privacy information.

By Doug Green “Recovery is only the last line of defense.” That comment from Rick Hebly, Senior Director of Platform Marketing at Acronis, captures the larger strategy behind Acronis Cyber Frame. This is not simply a new infrastructure platform. It is Acronis making a clear move to help MSPs and service providers build their own Partner Cloud — and keep ownership of the customer relationship. In a recent Technology Reseller News podcast, I spoke with Hebly about the launch of Acronis Cyber Frame and why Acronis believes service providers need a more profitable, reliable and protected way to deliver infrastructure-as-a-service. The key idea is control. For many MSPs, the cloud opportunity has too often meant reselling someone else's infrastructure, under someone else's brand, with someone else owning much of the customer experience. Cyber Frame changes that equation by giving service providers a way to deliver IaaS under their own relationship, their own service model and their own margin structure. Hebly explained that Acronis has evolved over the past 23 years from backup and recovery into a broader cyber protection company. The company moved from traditional software delivery into cloud platforms, then into a managed service provider model with multi-tenant delivery from data centers around the world. The next major transition, he said, was from data protection to cyber protection. That evolution matters because infrastructure is no longer just about compute, storage and networking. For MSPs, the opportunity is to create a cloud offering that is protected from the start, easier to manage and aligned with the way service providers actually go to market. Acronis Cyber Frame brings virtual machines, storage, networking, backup, disaster recovery, security, threat protection and management into a single platform. Rather than forcing MSPs to assemble multiple tools and vendors, Cyber Frame gives them a more unified foundation for delivering infrastructure services. The larger message is that MSPs do not have to surrender the cloud relationship to hyperscalers or legacy infrastructure providers. With Cyber Frame, Acronis is positioning the service provider as the center of the customer relationship — not just the reseller, but the trusted operator of the customer's cloud environment. That may be the most important part of the launch. Cyber Frame is about more than IaaS. It is about helping MSPs create their own Partner Cloud, protect it by default, and build recurring revenue around infrastructure they can own, manage and monetize. Learn more at: https://www.acronis.com/

SummaryIn this conversation, Jim Sterne discusses the evolving landscape of digital analytics and the impact of AI on customer relationships and the role of analysts. He emphasizes the importance of understanding context in AI interactions, the shift of analysts from report generators to certifiers of systems, and the need for new skills in a rapidly changing environment. The discussion also touches on the challenges of maintaining entry-level positions in the face of advancing technology and the necessity for analysts to become trusted advisors within their organizations.Get your Space Academy tickets: https://experimentationelite.com/00:00 Introduction to AI and Customer Relationships08:29 The Role of Analysts in the Age of AI13:11 Navigating the Future of Entry-Level Positions17:59 The Transition of Skills in a Rapidly Changing LandscapeLinks mentioned in the episode:* Jim Sterne: https://www.linkedin.com/in/jimsterne/* targeting.com: https://www.targeting.com/* Coastal Intelligence: https://www.coastalintelligence.ai/* The New Science of Customer Relationships: https://www.amazon.com/Science-Customer-Relationships-One-One/dp/1394319541* Newsletter "Full Sterne Ahead": https://www.linkedin.com/newsletters/full-sterne-ahead/

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff talks with Jeremiah Hiatt, a mobile mechanic from Montana, about his shift from ranch work to running his own ag repair business. They get into imposter syndrome, pricing your work, balancing family life, and the real challenges of modern diagnostics, plus solid advice for techs thinking about going out on their own.Timestamps:05:48 Fixing farm equipment for neighbors12:26 Issues with new technology durability17:09 Importance of equipment maintenance26:33 Discussing work-life balance27:32 Balancing career and family goals34:01 Dealing with software updates41:33 Appreciating Harbor Freight Tools44:40 Diagnosing and fixing the computer52:56 Hydraulic equipment repair experience55:20 Deciding on vehicle investments01:03:24 Challenges in car maintenance01:07:46 Discussing automotive customer communication01:10:18 Deciding between repair options01:17:47 Discussing truck emission problems01:23:06 Limitations on job responsibilities01:27:53 Discussing changes in tech industry01:35:40 The evolution of diagnostic skills01:39:19 Diagnosing a car engine misfire01:47:18 Ideal work-life balance fantasy01:48:20 Finding balance and unplugging Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah! If you're passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I'm honored to be part of Ivoclar's development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing. Let's continue to innovate, simplify, and create meaningful change—one smile at a time. CAM has been a major topic lately, and a lot of that conversation keeps coming back to hyperDENT. But instead of just talking about the software itself, it's worth looking at real-world experience. Imagine USA has been using hyperDENT in their own lab for over 15 years. That kind of longevity says a lot—they're not just selling and supporting it, they're relying on it in their own production every single day. That's what really sets them apart. This week, Elvis and Barb sits down with Katherine Steinbock-Dyke of Whip Mix to talk legacy, leadership, and the evolution of a family-run powerhouse in the dental industry. As part of the Steinbock lineage, Katherine shares what it was like growing up around the business—from selling Girl Scout cookies on the shop floor to eventually stepping into the CEO role. Her journey wasn't a straight line, starting instead in international business and corporate HR before finding her way back to Whip Mix and working her way through multiple roles across the company. The conversation dives into the realities of running a multi-generational company in a rapidly changing industry. Katherine talks about balancing tradition with innovation, from gypsum and articulators to digital workflows and resin development. She opens up about the challenges of staying relevant, the importance of continuous improvement (hello, WIN program), and what it really means to lead a team she genuinely cares about. Along the way, there's plenty of classic bench banter—everything from assembling pizzas at Papa John's to the chaos of early 3D printing workflows and navigating massive trade shows like IDS. The episode wraps with a look at where Whip Mix is headed, Katherine's focus on reconnecting with labs and customers, and how the next generation is shaping the future of dental manufacturing while respecting its roots.Special Guest: Katherine Steinbock-Dyke.

What if school isn't the path… but success still is?In this episode, I sit down with Jack and Lucy from Thomas & Co. to talk about building a life in the trades by going against the grain.Jack opens up about struggling in school, not fitting the academic system, and how he turned that into fuel to build a successful business in the construction industry. This is a real conversation about finding your lane when the traditional route doesn't work.Lucy's story flips another stereotype on its head. She went straight from school into a joinery apprenticeship and is now working hands-on in a male-dominated industry as a female joiner. No shortcuts, no excuses… just skill, graft, and consistency.Together, they share what it's really like running a business as a couple in the trades. The pressures, the dynamics, the support, and how they've made it work without losing themselves in the process.We also get into: • Why the trades are still overlooked as a career path • The truth about apprenticeships vs university • Social media and building a brand in construction • Mental health in the trades and handling pressure • Inspiring the next generation to pick up toolsThis is for anyone who's ever felt like they didn't fit the system… and decided to build their own instead.

Künstliche Intelligenz ist längst im Vertriebs- und Kundenumfeld angekommen. Von automatisierten E-Mails über smarte Forecasts bis hin zu KI-gestützter Kundenanalyse – die Möglichkeiten scheinen grenzenlos. Und trotzdem bleibt für viele Unternehmen eine zentrale Frage offen: Was bringt mir KI konkret im CRM – und wo starte ich sinnvoll? Genau dieser Frage widmet sich das kommende Friday Insight Webinar. Im Live-Talk geht es darum, wie Künstliche Intelligenz CRM-Systeme heute schon unterstützt, welche Potenziale realistisch sind und welche Voraussetzungen Unternehmen mitbringen sollten, um KI im Kundenmanagement erfolgreich einzusetzen. Friday Insight: KI im CRM – Perspektiven aus der Praxis Auch wenn das detaillierte Thema und die konkreten Use Cases aktuell noch finalisiert werden, steht eines bereits fest: Ein Experte der KUMAVISION AG wird seine Perspektive auf KI im CRM teilen. KUMAVISION begleitet seit Jahren Unternehmen bei der Digitalisierung von Kundenprozessen – von Vertrieb und Marketing bis hin zu Service und After-Sales. Im Friday Insight Live-Talk fließen genau diese Erfahrungen ein: praxisnah, realistisch und mit Blick auf den tatsächlichen Nutzen im Arbeitsalltag. Das Ziel des Webinars ist es nicht, Zukunftsvisionen zu zeichnen, sondern Orientierung zu geben. Wo schafft KI im CRM heute echten Mehrwert? Welche Einsatzszenarien sind sinnvoll? Und wie können Unternehmen erste Schritte gehen, ohne direkt ein Großprojekt zu starten? Warum dieses Friday Insight Webinar besonders ist Viele KI-Veranstaltungen bleiben auf einer abstrakten Ebene: große Versprechen, wenig Bezug zur eigenen Organisation. Das Friday Insight verfolgt einen anderen Ansatz. Im Mittelpunkt steht der Live-Talk. Statt eines klassischen Vortrags lebt das Webinar vom Austausch, von Einordnung und Diskussion. Die Agenda orientiert sich an den Fragen der Teilnehmenden und an den Herausforderungen, die Unternehmen im CRM-Umfeld aktuell beschäftigen. Dabei geht es nicht nur um Technologie, sondern auch um Prozesse, Daten, Akzeptanz und Organisation. Denn KI im CRM funktioniert nur dann, wenn sie sinnvoll in bestehende Abläufe integriert wird. KI im CRM: Was heute schon möglich ist Moderne CRM-Systeme entwickeln sich rasant weiter. KI unterstützt Anwender:innen inzwischen direkt im Arbeitsalltag – etwa beim Vorbereiten von Kundengesprächen, beim Erkennen von Verkaufschancen oder beim Priorisieren von Leads und Servicefällen. Im Friday Insight Webinar wird es unter anderem darum gehen: - wie KI Vertriebs- und Service-Teams entlasten kann - welche Rolle Copilots, Automatisierungen und intelligente Empfehlungen spielen - wo KI im CRM bereits produktiv eingesetzt wird – und wo aktuell noch Grenzen liegen Der Fokus liegt dabei immer auf der Frage: Wie fühlt sich das im Alltag an? Und nicht nur: Was ist theoretisch möglich? KI sinnvoll einführen – Schritt für Schritt Ein weiterer wichtiger Aspekt des Webinars ist die strategische Einordnung. Denn KI im CRM ist kein Selbstläufer. Datenqualität, klare Ziele und realistische Erwartungen sind entscheidend für den Erfolg. Im Live-Talk werden typische Herausforderungen angesprochen, die Unternehmen auf ihrem Weg zu KI-gestützten CRM-Prozessen begleiten – genauso wie bewährte Vorgehensweisen, um erste Pilotprojekte umzusetzen und Erfahrungen zu sammeln. Shwonotes:

Ben Ortlip is a culture architect, strategist, and bestselling author who helps organizations turn workplace culture into measurable business success. As the founder of The Culture MRI®, Ben created a data-driven system that assesses and improves employee engagement and organizational performance—transforming culture from a “soft” concept into a strategic advantage.Ben has worked with leading brands such as UPS, Delta, Salesforce, and Chick-fil-A, bringing decades of research and real-world insight into what truly motivates people at work. He is the author of Culture Is the New Leadership and Be the Sale, and a sought-after speaker on how human-centered culture drives performance, retention, and long-term profitability.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Ben Ortlip to explore what it truly means to “be the sale.” Ben explains that authentic selling is rooted in alignment, where both buyer and seller objectives are served through trust, not pressure.Drawing from workplace psychology and culture research, Ben shares how today's buyers are driven by autonomy, purpose, and connection. He introduces three core human needs, craft, cause, and community, and explains how sales professionals can become “magnetic” by mastering their expertise, championing their client's mission, and building meaningful relationships.This conversation challenges transactional selling and replaces it with a values-driven approach that fosters long-term trust, loyalty, and business success.KEY TAKEAWAYSTrust significantly increases the likelihood of successful sales outcomes.  Mastering your craft builds credibility and positions you as a true expert.  Align with your prospect's cause—focus on their mission, not your quota.  Building community strengthens relationships and deepens trust.HIGHLIGHT QUOTESWhere else would you sell from and expect to have any success?People don't buy the best products—they buy based on the level of trust they have.The reason people aren't buying from you is because of you, how you show upYour value to the prospect is directly proportional to your mastery of the topic.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Aubrey Masango is joined by Andisa Ramavhunga, Founder of Value Creation Firm, to explore how turning customer relationships into real business value can drive loyalty, growth, and ultimately, your bottom line. Tags: 702, Aubrey Masango show, Aubrey Masango, Bra Aubrey, Andisa Ramavhunga, Customer Relationships Management, SMME, Business value The Aubrey Masango Show is presented by late night radio broadcaster Aubrey Masango. Aubrey hosts in-depth interviews on controversial political issues and chats to experts offering life advice and guidance in areas of psychology, personal finance and more. All Aubrey’s interviews are podcasted for you to catch-up and listen. Thank you for listening to this podcast from The Aubrey Masango Show. Listen live on weekdays between 20:00 and 24:00 (SA Time) to The Aubrey Masango Show broadcast on 702 https://buff.ly/gk3y0Kj and on CapeTalk between 20:00 and 21:00 (SA Time) https://buff.ly/NnFM3Nk Find out more about the show here https://buff.ly/lzyKCv0 and get all the catch-up podcasts https://buff.ly/rT6znsn Subscribe to the 702 and CapeTalk Daily and Weekly Newsletters https://buff.ly/v5mfet Follow us on social media: 702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567See omnystudio.com/listener for privacy information.

Sheri Jacobs is an innovation keynote speaker, researcher, and CEO who helps organizations embrace change, spark innovation, and build smart risk-taking cultures. As founder of Avenue M Group, she has led research across more than a million data points, guiding leaders across industries, from healthcare to technology, on how to empower teams and drive sustainable growth.A three-time bestselling author, including The Unexpected Power of Boundaries, Sheri blends data, strategy, and real-world insight to help leaders turn bold ideas into action. With over 300 keynotes and workshops delivered worldwide, she is known for making complex challenges practical, actionable, and inspiring. Outside of her professional work, Sheri is a marathoner, board leader, and wildlife photographer, bringing curiosity and clarity into everything she does.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Sheri Jacobs to explore why boundaries are not limiting—they are liberating in sales and leadership. Sheri shares how clearly defined boundaries create trust, safety, and focus while enabling creativity and smarter risk-taking.Using powerful analogies, from fenced playgrounds to global marketing campaigns, Sheri explains the importance of defining the “what” (outcomes and constraints) before the “how” (execution). She also connects lessons from wildlife photography to sales, emphasizing patience, preparation, and adapting to changing conditions rather than trying to control outcomes.The conversation highlights how boundaries improve deal quality, strengthen relationships, and create clarity for both sales professionals and clients. This episode offers practical guidance for setting guardrails that drive better performance, deeper trust, and more meaningful results.KEY TAKEAWAYSClear boundaries create trust, safety, and stronger performance.Boundaries enable creativity and innovation, they don't restrict it.Define the “what” (outcomes) before the “how” (execution).Patience and observation build more trust than rushing the sales process.Preparation makes success look effortless.HIGHLIGHT QUOTESThe fastest way to build trust and performance isn't more freedom—it's clear boundaries.It isn't about controlling the conversation, it's about respecting the buyer's reality.Without boundaries comes chaos, sales chaos, deal chaos.Preparation makes luck look easy.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book — Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  SUBSCRIBE to our YOUTUBE CHANNEL! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

In this episode, farmer Jill Duncan of Loving Roots Urban Farm shares how her strong bond with her clientele helped fund the infrastructure on her farm.   Subscribe for more content on sustainable farming, market farming tips, and business insights!   Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower:  Instagram  Instagram Listen to other podcasts on the Modern Grower Podcast Network:  Carrot Cashflow  Farm Small Farm Smart  Farm Small Farm Smart Daily  The Growing Microgreens Podcast  The Urban Farmer Podcast  The Rookie Farmer Podcast  In Search of Soil Podcast Check out Diego's books:  Sell Everything You Grow on Amazon   Ready Farmer One on Amazon **** Modern Grower and Diego Footer participate in the Amazon Services LLC. Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

Sports pools have long been a company-wide camaraderie-builder. Whether it's squares, brackets, or simple head-to-head match-ups, your staff loves a low-stakes distraction. What if you could turn that interdepartmental activity into a client-facing engagement tool?  Chris Briggs, founder and CEO of Touchpoint Games (TPG), helps distributors and manufacturers do just that. Jason caught up with Chris to learn how companies can use gamification to run sports pools that boost brand awareness, strengthen customer relationships, and drive sales. CONNECT WITH JASON LinkedIn CONNECT WITH CHRIS Website LinkedIn *** For full show notes and services visit: https://www.distributionteam.com Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth, and achieve personal goals.    This episode was edited by The Creative Impostor Studios  Special thanks to our sponsors for this episode: Moblico, helping businesses do more business on mobile devices;  and INxSQL Distribution Software, an integrated distribution ERP software designed for the wholesale and distribution industry. 

Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses Join the Refrigeration Mentor Hub here In this episode, we're talking about commercial refrigeration trends and technician realities in the UK/Europe versus North America with UK-based Refrigeration Consultant, Brian Churchyard. We cover the transition to CO2 transcritical, as well as skilled-trades shortages, wage and workload pressures, and the need for continual upskilling across service, maintenance, design, installation, and commissioning sectors of refrigeration. Brian also shares some hands-on fundamentals and things for new technicians to be excited about. This episode was recorded live at the 2026 AHR Expo. In this episode, we discuss: (0:51) Brian's Journey: From Service Engineer to Supermarket Head of Engineering (3:30) Refrigeration Trends in Europe (6:01) A2L Safety, Flammability Context & Design Risk Mitigation (10:48) Upskilling for the Low-Carbon Transition (11:24) The Skilled Trades Shortage (14:55) Pay, Workload & Market Pressures (17:03) Attracting New Refrigeration Professionals (18:54) Building Strong Refrigeration Techs Faster (20:06) Customer Relationships and Clear Communication (22:54) Refrigeration Controls (23:33) Omega Solutions Now Data (31:08) Refrigeration Industry Outlook (34:27) Advice for New Refrigeration Technicians Helpful Links & Resources: Omega Solutions Now Data Episode 374. Growing the Refrigeration Industry Globally with World Refrigeration Day Founder, Steve Gill Episode 285. CO2 Experts: Transitioning to CO2 as a Service Technician Q & A with Andrew Freeburg Episode 340. Basics of CO2 Controls with Kevin Mullis (Part 1 of 4)  

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff is joined by Mark Elliott, also known as TobaTech on social media. They discuss what drives top technicians to leave their jobs and why it's rarely just about money. TobaTech shares his experiences at his previous shop, describing how the loss of training opportunities and an overwhelming shift in responsibilities led to his decision to move on. They also speak on the importance of investing in staff development, maintaining a supportive shop culture, and recognizing technician contributions beyond financial incentives.Timestamps:00:00 "Why Top Technicians Leave"08:48 "Developing Skills Beyond Expectations"12:50 "Reflections on Trade Expectations"20:40 "Improve Training for Better Sales"21:31 "Questioning Career Fulfillment"26:48 "Amazon Gadget Fail Turns Lesson"35:16 Trusted Technicians and Transitions38:11 Impact of Leadership Departure43:57 "You're Not Family"52:51 Shop Upgrades and Improvements54:15 Truck Vibration Causes & Solutions01:03:30 "Clarifying Misunderstood Podcast Context"01:05:15 "Work-Life Balance Challenges"01:11:44 "Skills Gap and Expectations"01:16:18 "Awkward Reunion with Former Boss"01:21:48 "DBI: Key to Customer Loyalty"01:26:48 "Proving Work Isn't Distracted"01:35:38 "Unfair Performance Bonus Policy"01:37:03 "Navigating Unfair Work Dynamics" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

In this episode of Case Studies, Casey Baugh sits down with Kent Alder, former CEO of TTM Technologies, to unpack how a quiet leader from Cache Valley helped build a $7 billion public company. From humble beginnings to orchestrating bold acquisitions and navigating industry chaos, Kent's story is one of resilience, discipline, and vision.Kent reveals the behind-the-scenes playbook that led TTM from a tiny PCB manufacturer to an industry giant. He shares how aligning incentives, focusing on execution over hype, and making countercyclical moves during downturns drove long-term success. You'll hear lessons on navigating private equity partnerships, building strong cultures, and evolving as a leader across decades. This episode is a masterclass in how to lead through market chaos, think long-term, and win as a team.00:00 | Introduction to Kent Alder01:29 | Building TTM: From Roll-Up to $7B Public Company03:19 | Competing in a Tough, Low-Margin Industry04:18 | Early Career: From Finance to Circuit Boards07:26 | Lessons from Early Mentors and Risk-Taking08:26 | Turning Around a Tiny Manufacturer10:29 | Becoming CEO and Strategic Expansion13:46 | Partnering with Private Equity15:04 | Going Public and the Dot-Com Era22:21 | Navigating the Dot-Com Crash26:14 | Acquiring Honeywell Assets in a Crisis29:29 | Acquisitions That Worked: Culture & Fit30:09 | Buying Back Tyco: Integration and Vision32:14 | Incentive Structures and Company Culture34:48 | Strategic Discipline in a Commoditized Market36:18 | Customer Relationships as True Partnerships39:18 | Leadership Through Crisis & Market Cycles43:20 | Personal Growth as a CEO45:56 | Lifelong Learning & Team Development49:39 | Delegation and Building Teams at Scale53:31 | Working the Night Shift: Leading by Example55:52 | Legacy, Succession, and Long-Term Culture59:42 | Sacrifices, Travel, and Company Dedication01:03:19 | Legacy: Impact Over Titles01:06:04 | Marriage, Support Systems & Family Balance01:09:14 | Faith, Values, and Navigating Trade-offs01:12:26 | Advice for Young Entrepreneurs01:13:58 | The Misunderstood Journey of Success Hosted on Acast. See acast.com/privacy for more information.

Margie Newman Tsay is the Founder & CEO of Intesa Communications Group, a strategic communications firm specializing in reputation management, executive coaching, and crisis response. A seasoned communicator and entrepreneur, Margie draws on her background in media relations, advocacy, and leadership to help high‑profile professionals and organizations build trust, align their message, and navigate change.Her work is guided by a deep belief in authenticity, clarity, and purpose‑driven communication. Based in San Diego but rooted in Nashville, Margie serves as a champion for leaders who want to elevate their impact and build cultures anchored in connection, integrity, and clarity.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Margie Newman Tsay, founder of Intesa Communications Group, who shares her expertise in strategic communications, reputation management, executive coaching, and crisis response. Margie emphasizes the need for clarity, brevity, and effective communication during crises and how these skills are essential for building trust and credibility. She also highlights the role of continuous learning and vulnerability in becoming a successful communicator, regardless of age or gender. The episode underscores the overlooked necessity of crisis communication training in the sales profession and offers actionable insights for sales leaders and professionals.KEY TAKEAWAYSCommunication requires repetition - Say things 10-11 times before people truly retain them; don't assume once is enough Make the customer the hero - Focus on their goals and needs, not your product or yourself Reputation is built daily - Trust and authenticity come from how you show up every single day, not just when making a sale Surprises are for birthdays - Over-communicate to avoid catching people off guard in business relationships Crisis communication essentials - Focus on brevity, roles, and goals; reduce oxygen to the flame rather than escalating Diversify your network - Learn from people across different ages, genders, and industries to expand your communication toolkit Humans first in crisis - Remember everyone defaults to fear and ego under pressure; sometimes people just need to be heardQUOTES"Selling from the heart means remembering that it's not about you. Make the customer the hero." "Surprises are for birthdays. You gotta communicate, communicate, communicate in four different ways to make sure people get it." "Leadership is context. When we stop communicating and giving that context, trust erodes." "No one is born a great communicator. This is a learned skill. You can start today being a great communicator." "In a crisis, our brains are ego and overwhelm. We immediately need to know what is going on, how do we solve for it, and what's my job." "What's the closest gator to your boat? You take 'em one gator at a time." (on prioritizing in crisis) "Everyone is a human first. Ego and fear don't bring out the best in any person, and that is what you're dealing with in a crisis."Learn more about Margie Newman Tsay.LinkedIn: https://www.linkedin.com/in/margienewmantsay/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

Brands still operate today as though media coverage and reach are all that matter, even as customers make every effort to evade their messaging. A new playbook is needed, according to CX expert Christina Garnett, which fosters communal spaces called "brandoms" where relationship building and brand building intersect. 

In this conversation, David Seitz shares his journey from a young welder influenced by his family's legacy to becoming a business owner in the welding industry. He discusses the challenges of balancing a full-time job with his mobile welding business, the importance of time management, and the role of social media in marketing. David reflects on his experiences at the Fabricator Olympics and emphasizes the need for business acumen in addition to technical skills. He also shares insights on customer relations, pricing strategies, and the tools that have helped him succeed in his trade.Chapters00:00 Introduction to David Seitz and His Journey05:44 Transitioning from Employee to Business Owner11:46 Challenges of Balancing Work and Business17:42 The Importance of Content Creation23:35 Customer Relationships and Word-of-Mouth Marketing29:27 Work-Life Balance and Family Dynamics30:15 The Humble Champion32:19 Finding Pride in Accomplishments34:24 Tools of the Trade38:58 Navigating Equipment Choices41:59 Future Plans and Family Balance45:01 Lessons in Business Management49:42 The Importance of Pricing56:32 Continuous Learning and GrowthKeywordswelding, business, entrepreneurship, mobile welding, Fabricator Olympics, work-life balance, social media, content creation, customer relations, toolsI want to hear from you guys! I'm blocking out a bunch of time over the next two months to record podcasts And I want to hear from you guys! I want to hear the good, the bad, the ugly, the funny, and everything in between. Reach out to me on Instagram or shoot me an email at Kevin@JMWfabrication.com From there I'll reach out and send you a link to our Google Calendar to pick out what time is best for you to ho on a call. Merry Christmas and Happy New Years!

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we're going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behaviors, thereby enhancing customer satisfaction and loyalty. I'm thrilled to be joined by Noah Zamansky, Vice President of Product, Tech and Design, Client Experience at Stitch Fix here at eTail Boston. About Noah Zamansky Noah Zamansky is VP of Product, Client Experience at Stitch Fix He was previously with eBay where he was the Senior Director of Product Management for Fashion & Vertical Experiences. Noah is a seasoned leader who has shaped product vision, strategy and experience as well as helped launch new lines of business. He is a strong collaborator with an ability to bring stakeholders and perspectives together to create the best result.  Noah Zamansky on LinkedIn: https://www.linkedin.com/in/nzamansky/ Resources Stitch Fix: https://www.stitchfix.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we're going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behaviors, thereby enhancing customer satisfaction and loyalty. I'm thrilled to be joined by Noah Zamansky, Vice President of Product, Tech and Design, Client Experience at Stitch Fix here at eTail Boston. About Noah Zamansky Noah Zamansky is VP of Product, Client Experience at Stitch Fix He was previously with eBay where he was the Senior Director of Product Management for Fashion & Vertical Experiences. Noah is a seasoned leader who has shaped product vision, strategy and experience as well as helped launch new lines of business. He is a strong collaborator with an ability to bring stakeholders and perspectives together to create the best result.  Noah Zamansky on LinkedIn: https://www.linkedin.com/in/nzamansky/ Resources Stitch Fix: https://www.stitchfix.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Steve Benson is the Founder and CEO of Badger Maps, a leading route-planning and mapping platform built specifically for field sales teams. With a background in geography, an MBA, and experience at companies like IBM, HP, and Google, Steve combined his expertise in mapping and sales strategy to help outside sales professionals work smarter, not harder. His mission is to eliminate wasted time in the field so salespeople can focus on what truly matters, building relationships and creating value for customers.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Steve Benson, Founder and CEO of Badger Maps. The conversation explores how field sales professionals can dramatically improve productivity by optimizing routes, planning ahead, and eliminating inefficiencies. Steve shares practical insights on how technology can support—not replace—authentic, relationship-driven selling. This episode highlights how reclaiming wasted time allows sales professionals to spend more meaningful time with customers, deepen trust, and drive stronger results.KEY TAKEAWAYSThe Human Element: Sales is fundamentally a human interaction rooted in authenticity and trust—technology should enable, not replace, this.Leverage Efficiency Tools: Utilize efficiency tools, like route planners and virtual assistants, to handle logistical tasks, freeing the salesperson to focus exclusively on building relationships.Route Planning is Power: Optimizing routes and planning customer visits can save significant hours each week for field sales teams, directly impacting time-to-revenue.Focus on the Core: Cutting out distractions and concentrating on real customer conversations and value creation leads directly to better sales results.Repurpose Wasted Time: Regularly assess and repurpose time spent on low-value tasks (like driving or scheduling) into high-value activities, such as meeting more clients or performing account research.HIGHLIGHT QUOTESSales is as old as civilization… this is a very human interaction.If you just focus on how am I going to create value for this person… that's all sales is.It's a noisy world… people's guard is generally up, and they are generally suspicious of things.Repurpose your time… if you could repurpose three hours a day into seeing another customer, that's 15 hours a week. Something tells me you'd grow sales, build more trust, and grow client relationships a whole lot more.

Are you scaling customer success with AI or losing trust in the process?In this must-listen episode of Women in Leadership Talk, host Vicki Bradley sits down with Kellie Capote, customer success expert and author, to unpack how digital transformation and AI are reshaping customer experience, without sacrificing the human connection.From automation and personalization to trust, leadership, and business growth, Kellie shares real-world strategies for building customer success models that drive outcomes and relationships. If you're navigating AI in business and wondering how to balance efficiency with empathy, this conversation will change how you think about customer engagement.Want to deepen your leadership journey?You'll find two FREE mini-courses designed to elevate your leadership skills and a powerful leadership quiz to help you understand how you show up in the world, personally and professionally. Explore now: www.wilempowered.com, Free-mini-course

Send us a textHave you been in the same sales territory for so long that you think you know everything? This week on "The Selling Podcast," Mike and Scott (and Bob A. Ganoosh, the technical guy) tackle a critical issue for seasoned reps: how to maintain genuine curiosity when calling on the same accounts for years. They argue that assuming you have all the answers is a fatal mistake that kills deals.They break down three essential, actionable strategies to refresh your mindset, deepen your customer relationships, and keep your pipeline flowing:Approach Every Meeting Like It's Your First: Forget what you think you know. Go in with humility and genuine curiosity, asking open-ended questions (the power questions like "how" and "why") to get to the root of your customer's current situation. Scott shares a humorous story about his standardized first date approach to highlight controlling the "controllables" while maintaining focus on the person.Keep Learning Outside Your Lane: To connect with a broader range of customers, you need more than just deep product knowledge. Mike and Scott advocate for expanding your interests outside your industry (like welding or pet grooming) to gain crossover knowledge and depth. The rule: The more you understand their reality, the better you can serve it.Reflect After Every Call (Deconstruct the Meeting): Don't let your brain forget crucial details! Take two minutes immediately after every meeting to deconstruct the conversation. Ask yourself: What did I learn? What do I still not know? and most critically, What should I ask the customer next time? This reflection process forces planning, provides continuity for the customer, and helps build evidence of success.Tune in to discover how injecting genuine curiosity can revitalize your sales approach and transform long-term client relationships.Support the showScott SchlofmanMike Williams - Cell 801-635-7773 #sales #podcast #customerfirst #relationships #success #pipeline #funnel #sales success #selling #salescoach

Landon Wade sits down with Mallory Fagan of Kenmark Eyewear to unpack the creative strategy behind one of the country's most respected names in the eyewear industry. Fresh off the significant news of Kenmark's acquisition by XyloWare, Mallory shares the story of a successful, 50-year-old business that has managed to stand out in a highly competitive niche. The conversation dives into the delicate balance of building the Kenmark brand while serving as a crucial design partner for major licensed collections like Vera Wang, Lilly Pulitzer, and Original Penguin, all while maintaining strict brand guidelines.Mallory's path into branding and design began with a simple, intuitive draw to the creative world. She highlights the complex dynamics of leading an in-house marketing team that must adhere to multiple sets of corporate rules—those for Kenmark itself, and those dictated by their licensed partners. Kenmark's success, however, is rooted in an old-fashioned focus on the customer and product quality. Mallory explains that their customers—independent optical shops across the U.S. choose them because Kenmark offers a high-quality product and a one-stop shop portfolio of both licensed and house brands. This efficient approach, coupled with an "incredibly friendly and southern" customer service team, maximizes the limited time their clients have.Landon and Mallory touch on the tangible side of branding, covering how Kenmark uses promotional items to support its sales force. Mallory shares a story about one of their most effective giveaways: a flexible PD stick (pupillary distance ruler). This item, which opticians use daily, is a perfect example of tying the brand to a highly useful, repeated customer experience—a subtle, yet powerful, daily touchpoint. We also explore Kenmark's investment in 3D printing to rapidly prototype frames for their house brands, dramatically reducing the time it takes to move from design to production.Finally, they end by discussing the recent acquisition. Mallory sees this as a positive, strategic step where Kenmark's focus on independent opticians is complemented by ZyloWare's strength in retail, creating a "good fit" and a strong American eyewear company. The principles that guide Kenmark's internal team remain the same for those building any brand: success starts with a deep understanding of the customer. Her advice for new marketers is to begin every project with a mood board that captures the customer's visual interests and preferences, ensuring that all creative decisions speak directly to the audience.Chapters:00:00 Introduction to Kenmark Eyewear Acquisition02:46 Mallory Fagan's Journey into Branding and Design05:30 Understanding Kenmark Eyewear's Business Model08:25 The Role of 3D Printing in Eyewear Production11:08 Brand Building at Kenmark Eyewear14:08 Tools and Technology in Marketing17:03 Branded Clothing and Promotional Items19:48 Customer Relationships and Brand Loyalty22:41 Future Plans for Kenmark Eyewear25:20 Advice for Young MarketersResources:https://www.kenmarkeyewear.com/US/ Kenmark Eyewear LinkedInMallory Fagan LinkedIn

AI is reshaping how companies build and scale customer relationships. In this episode of The Modern Customer podcast, learn how to use AI to strengthen customer trust, speed up execution, and prepare for voice-driven and multimodal CX. Nicholas Thorne, co-author of Me, My Customer, and AI, breaks down practical strategies for modern leaders. Nicholas is also the co-founder of Audos, and a partner at prehype, known for helping entrepreneurs build and scale new ventures. What you'll learn: • How to prioritize the customer segment that drives your next stage of growth • How AI can safeguard executive focus and free you to engage directly with customers • How to turn trust and responsiveness into long-term strategic advantage • Why voice and multimodal CX are accelerating faster than expected — and how to prepare Tune in to explore how AI can accelerate growth while deepening customer trust. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

Send us a textCoreWeave isn't OpenAI or Nvidia, but it's powering both.We unpack how this lesser-known company became essential to the AI ecosystem, including:What CoreWeave actually does and why it mattersHow $55B in backlog signals explosive demandWhy data centers, not apps, may define the next AI waveWhat an “AI capex bubble” could look likeA fast, insightful breakdown of the infrastructure race behind AI's biggest players.Chapters 02:57 CoreWeave's Financial Performance and Market Position05:52 Understanding CoreWeave's Role in AI Architecture08:34 Customer Relationships and Demand for AI Infrastructure11:33 Competitive Landscape and Capital Requirements14:10 The Bubble Discussion: AI Market Dynamics17:03 National Security and Data Center Infrastructure20:36 CoreWeave's Business Strategy and Future OutlookAdditional ReadingCoreWeave's stock slides on weak guidance even as revenue more than doubles (CNBC)CoreWeave to acquire Core Scientific in $9 billion all-stock deal (CNBC)CoreWeave Q3 EarningsListen to the Market Outsiders podcast, the new daily show with the Management Consulted teamConnect With Management Consulted Schedule free 15min consultation with the MC Team. Watch the video version of the podcast on YouTube! Follow us on LinkedIn, Instagram, and TikTok for the latest updates and industry insights! Join an upcoming live event - case interviews demos, expert panels, and more. Email us (team@managementconsulted.com) with questions or feedback.

Raya Chisesi is a sales expert, author, and speaker who helps remote sales professionals build authentic connections and succeed through voice-first communication. She is the author of Inside Voice and brings a unique blend of practical experience and academic insight to empower sellers to lead with clarity, empathy, and confidence in today's virtual landscape.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Raya Chisesi, author of Inside Voice and Campaign Marketing Manager at Savvas Learning Company. Raya shares her insights on the power of authentic communication in inside and remote sales, exploring how to build genuine trust in a digital environment.The discussion highlights practical strategies for uniting inside and outside sales teams, amplifying the often-overlooked voices of inside sales professionals, and bringing contagious energy and passion to every customer interaction. Together, they explore how authenticity, collaboration, and enthusiasm can transform sales relationships and elevate both performance and company culture. KEY TAKEAWAYSPassion and authenticity are essential in sales—customers can sense your energy and excitement.Building trust and genuine relationships—virtually or in person—is at the heart of successful selling.Inside sales professionals have unique perspectives that drive company growth and customer alignment.Collaboration between inside and outside sales teams fosters unity, innovation, and success.Celebrating both small and big wins helps sustain motivation, engagement, and positivity.HIGHLIGHT QUOTESWhen you're passionate about it, it comes across in your voice, in your tone, in your words.The energy you bring to the room—virtually or in person—makes all the difference.Inside sales, lift up your voice. You have so much to share about what customers are really looking for based on your experience.If you are happy and excited about what you, your company, and your coworkers are doing, it will show.

In this episode of Scratch, Eric chats with Bronwen Foster-Butler, CMO of Finisterre, the cold-water surf brand from Cornwall proving that purpose and performance can coexist. Bronwen shares how community became Finisterre's real growth engine, from “creating through community, not for it,” to rethinking top-of-funnel marketing and focusing on relationships over reach. She shows how listening to your customers can lower CAC, build loyalty, and create true advocates.Finisterre began with a simple insight: the surf industry's glossy, tropical image that didn't reflect the real, rugged world of UK surfers. Today, it's a B Corp and leading challenger brand proving that you can grow profitably without losing your soul.And finally, she dives into how a strong sense of place in Cornwall's coastline and the shipping forecast origins of the Finisterre name and thus gives the brand its distinct voice. Ultimately, the takeaway for marketers is clear: scaling through a niche isn't limiting but it is the future. Staying true to who you are as a brand, and give a platform to your community to carry the story forward.Watch the video version of this podcast on Youtube ▶️: HERE          

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff welcomes Sherwood Cook II and Sherwood Cook III of Royalty Auto for an in-depth conversation at ASTA 2025. The trio highlights the importance of advocacy in the automotive industry, emphasizing honest communication and putting the customer's safety and best interests first. They discuss the current challenges facing independent shops, from the technician shortage to the escalating costs of tools and access to training, and explore ways to attract and retain the next generation of technicians.Timestamps: 00:00 "Safety Over Inconvenience Prioritized"05:41 "Rapid Channel Success Explained"11:12 "Sharing Training for Struggling Techs"18:27 "Passion for Lifelong Training"22:16 Micah's Creative Remote Control Hack30:24 Streamlined Auto Service Conversations35:31 "Assessing Vehicle Needs Insightfully"39:45 The Dilemma of Discounting43:11 "Practical Repairs Over Perfection"48:44 Passionate Mechanic's Reflection57:09 "Mentors, Survival, and Tool Humor"01:00:51 "First Tools and Truck Shop"01:04:14 Budget Tools vs Premium Quality01:08:34 Bought Used Scanner, Regret Depreciation01:14:47 Tech Industry Workforce Shortage01:22:30 Hands-On Summer Skills Camp Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

"Are you building a brand that's building customer relationships—and the data behind them—to last or one that's just trying to keep up with today's omnichannel consumer? Agility requires not just reacting to change but anticipating it and even shaping it. It demands a deep understanding of your customer and the ability to adapt your strategies in real-time. Today, we're going to talk about the critical role of data reliability and identity resolution in building an agile brand. To help me discuss this topic, I'd like to welcome, Andrew Frawley, CEO at Data Axle. About Andrew Frawley Andrew (Andy) Frawley, with over 30 years of operational experience, including 25 years in senior leadership, has excelled in diverse industries such as agency, marketing services, software, and professional services. As a seasoned leader, he specializes in SaaS, Digital Marketing, CRM, Big Data, and Marketing Automation. As the CEO of Data Axle, Andy is dedicated to further developing industry-leading client solutions and delivering world-class services to Data Axle clients.   A published author of “Igniting Customer Connections” (2014), Andy is a sought-after speaker on various business and technical topics related to Digital Marketing, Product Innovation, Agency Innovation, Customer Analytics, Big Data, and Customer Value Management. During his distinguished career, he has advised many clients, ranging from small digital businesses to the largest global marketing organizations. Andy's breakthrough thinking and methodologies, including ROE2, Cliquity, Continuous Customer Management, and Value in Play, have guided organizations in delivering tangible ROI from their customer and marketing investments. Andrew Frawley on LinkedIn: https://www.linkedin.com/in/andyfrawley/ Resources Data Axle: https://www.data-axle.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Register now for Sitecore Symposium, November 3-5 in Orlando Florida. Use code SYM25-2Media10 to receive 10% off. Go here for more: https://symposium.sitecore.com/ Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

Are you building a brand that's building customer relationships—and the data behind them—to last or one that's just trying to keep up with today's omnichannel consumer?Agility requires not just reacting to change but anticipating it and even shaping it. It demands a deep understanding of your customer and the ability to adapt your strategies in real-time.Today, we're going to talk about the critical role of data reliability and identity resolution in building an agile brand. To help me discuss this topic, I'd like to welcome, Andrew Frawley, CEO at Data Axle. About Andrew Frawley Andrew (Andy) Frawley, with over 30 years of operational experience, including 25 years in senior leadership, has excelled in diverse industries such as agency, marketing services, software, and professional services. As a seasoned leader, he specializes in SaaS, Digital Marketing, CRM, Big Data, and Marketing Automation. As the CEO of Data Axle, Andy is dedicated to further developing industry-leading client solutions and delivering world-class services to Data Axle clients. A published author of “Igniting Customer Connections” (2014), Andy is a sought-after speaker on various business and technical topics related to Digital Marketing, Product Innovation, Agency Innovation, Customer Analytics, Big Data, and Customer Value Management. During his distinguished career, he has advised many clients, ranging from small digital businesses to the largest global marketing organizations. Andy's breakthrough thinking and methodologies, including ROE2, Cliquity, Continuous Customer Management, and Value in Play, have guided organizations in delivering tangible ROI from their customer and marketing investments. Andrew Frawley on LinkedIn: https://www.linkedin.com/in/andyfrawley/ Resources Data Axle: https://www.data-axle.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Register now for Sitecore Symposium, November 3-5 in Orlando Florida. Use code SYM25-2Media10 to receive 10% off. Go here for more: https://symposium.sitecore.com/Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

Find out what it really takes to build lasting partnerships in freight and how brokers and carriers can move beyond the transactional mindset in this episode with our returning guest, Dan Lindsey of Broker-Carrier Summit! Dan shares how they're changing the game by creating real face-to-face connections that drive millions in contracted freight, not just theory, but results. We talk about shifting the industry from a “someone has to lose” mentality to building true partnerships where brokers treat carriers like customers and vice versa, how technology fits into the equation—not as a replacement for trust, but as a tool to support it—and why the future of freight depends on balancing automation with human relationships!   Broker-Carrier Summit Orlando Registration: https://bcsfreightnetwork.com/ /  https://bit.ly/bcs-orlando   About Dan Lindsey Dan has been in the logistics industry since 2001 when he began working the preload shift for UPS. Since then, he has worked as a freight broker, operations manager, and business development leader in multiple segments of the industry. His commitment to “doing business the right way” led him to launch Linkage Logistics in March of 2020. Dan is also the driving force behind the Broker-Carrier Summit. Since his focus has always been on establishing deep, mutually agreeable partnerships, his hope is that closer cooperation between brokers and carriers will become the new normal in our industry.  

Too many companies see AI only as a cost-cutting shortcut, rolling out rushed AI deployments that frustrate customers. But the real opportunity lies in everyday AI: using it to handle what humans don't do well, so people can focus on what they do best—building authentic customer relationships. This week on The Modern Customer Podcast, Henrik Werdelin, founder of BARK, Prehype, Audos, and co-author of Me, My Customer, and AI, shares how everyday AI can transform CX. Highlights from the podcast: ➡️ AI Beyond Efficiency — Instead of just automating tasks, AI expands human capability and frees teams to focus on authentic customer connections. ➡️ Listening at Scale — AI makes it possible to instantly analyze thousands of customer comments, delivering insights that go far deeper than NPS scores. ➡️ Strengthening Relationship Capital — With AI, brands can build customer loyalty through three layers: depth (feeling seen), density (community), and durability (long-term trust). ➡️ Empowering Everyday Entrepreneurs — AI lowers barriers to entry, enabling more people to create businesses that solve real customer problems and build lasting relationships.

Let's welcome our first guest this week, Eric Jordan, a third-party logistics broker at SPI Logistics, talking about his journey to becoming an independent agent and running a successful freight agency! Eric shares the early grind of making 75 cold calls a day, creative ways he landed customers, and how relationships and referrals now drive half his business. We dive into the reality of sales pre- and post-COVID, why industry specialization matters more than ever, how a support structure allows agents to move high-value freight without missing a beat, and the hardest lessons he learned about contracts, financial discipline, and protecting your business!   Connect with Eric Email: ejordan@spi3pl.com  Phone: 404-993-9005  

As I'm building yet another software service business after having built and sold one back in 2019, I keep wrestling with a fundamental question that might sound simple but has profound implications: What do I actually own in this business?This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/the-ownership-paradox-what-do-you-really-control-in-your-software-business/The podcast episode: https://tbf.fm/episodes/416-the-ownership-paradox-what-do-you-really-control-in-your-software-businessCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

In this conversation, Anthony E. Williams shares his extensive career journey, highlighting his transition from a communications degree to becoming a self-taught electrical engineer. He emphasizes the importance of training, customer relationships, and the support of spouses in career growth. Anthony discusses his 'up or out' philosophy for career advancement, navigating team dynamics, and the significance of cultural competence in sales. He advocates for equity in the workplace and the necessity of self-advocacy, while also reflecting on the lessons learned from failures and bad management. The episode concludes with valuable advice for future leaders.Connect with Anthony on LinkedIn: https://www.linkedin.com/in/anthony-williams-mba/We hope you enjoyed this episode. Like, comment, and subscribe to never miss a new episode of Field Sales Unscripted!Connect with Wesleyne on LinkedIn https://www.linkedin.com/in/wesleyne/Connect with Wesleyne on LinkedIn https://www.linkedin.com/in/wesleyne/Discover how Transformed Sales helps field sales teams grow from the inside out by shifting mindsets and building lasting skills. Visit transformedsales.com to learn more.Serious about shifting your sales team's performance?Book your 30-minute call and get the clarity and strategy you've been missing. https://calendly.com/transformedsales/30-min-sales-strategy-callConnect with Wesleyne Discover how Transformed Sales helps field sales teams grow from the inside out by shifting mindsets and building lasting skills. Visit transformedsales.com to learn more.Serious about shifting your sales team's performance?Book your 30-minute call and get the clarity and strategy you've been missing. https://calendly.com/transformedsales/30-min-sales-strategy-call#fieldsales #salesleadership #mentorship #salescoaching #careerdevelopment #professionalgrowth #salesperformance #salesstrategy #leadershipmindset #timemanagement #accountability #remoteteams #salessuccess #teambuilding #personalgrowth #salestips #motivation #resilience #coachingculture #salesmanagementField Sales Unscripted, presented by Wesleyne Whittaker, is a podcast for ambitious sales professionals, frontline leaders, and field sales managers who want real, practical conversations about what it takes to succeed in today's sales environment. Each episode explores personal career journeys, tactical selling strategies, and the mindsets that drive high performance. From mentorship and leadership to time management and team development, the show delivers actionable insights to help you grow personally and professionally - no fluff, just straight talk. Whether you're leading a team, building client relationships, or navigating change, this is your go-to resource for field sales success.

In today's episode, Cameron Pechia is back to talk about succeeding in freight sales and building a customer base from scratch! Cam shares the reality of starting at zero, long hours, side hustles, and the grit it takes to keep pushing forward, why most sales reps fail, from lack of niche focus to missing systems, and how dialing in daily prospecting, clear business plans, and CRM tools can change the game. We also hit on the size of the freight market, the power of niche and regional focus, and why building authority with prospects matters more than chasing everyone.  This episode is packed with strategies for freight brokers, carriers, and sales reps who want to stop winging it and start building sustainable, long-term success in the transportation industry!   About Cameron Pechia Cameron is the founder of Valley Trucking Insurance, a leading Trucking Insurance Agency based in Spokane, Washington. With a deep passion for the trucking industry and a commitment to excellence, Cameron has become a trusted figure in the field. Cameron also is the host of Get A Load Of This Trucking Podcast and brings a ton of value to the Trucking Industry. Cameron is also a dedicated husband and father to his two beautiful girls…His daughters are his “WHY” and what makes him get up in the morning and try to win each and every day.  At Valley Trucking Insurance, Cameron oversees the provision of specialized insurance solutions tailored to the unique needs of trucking companies. The agency serves a diverse clientele, including local trucking companies, long-haul trucking companies, aggregate haulers, tow truck companies, hot shots, freight brokers, and other related risks. Cameron ensures that clients receive the highest level of customer service and comprehensive coverage through the agency's proven process known as the "VTI Difference." Under Cameron's leadership, Valley Trucking Insurance has achieved significant growth and expansion across the county. The agency has built strong partnerships with renowned insurance providers such as Great West Casualty Company, Lancer Insurance Company, Progressive Insurance, Berkshire, and Canal. Additionally, Cameron also focuses on placing fleet-sized trucking companies into captive insurance programs, enhancing their risk management and financial stability. Looking ahead, Cameron is focused on an ambitious goal of expanding the agency's reach by looking to help over 10,000 Trucking Companies and Freight Brokerage operations within the next seven years. Adhering to the principles outlined in the book Traction by Geno Wickman, he is dedicated to creating world-class onboarding and customer service experience for his trucking clients. This initiative aims to foster a culture of excellence and continuous improvement, ensuring Valley Trucking Insurance remains at the forefront of the industry.   Connect with Cameron Website: https://www.valleytruckinginsurance.com/  LinkedIn: https://www.linkedin.com/in/cameron-pechia-49903072/  Email: Cameron@alllinesinsure.com  

Welcome to this classic episode. Classics are my favorite episodes from the past 10 years, published once a month. These are N of 1 conversations with N of 1 people. Sean Feeney makes you want to be a better person, friend, and leader. Sean is the co-founder of Grove House Hospitality Group and the owner of Lilia and Misi, two of New York City's most sought-after restaurants. He left his job in Trading to chase down a dream with Michelin star chef Missy Robbins. Sean leveraged his finance background to write his own rulebook for the restaurant industry, crafting several establishments that now boast several thousand people on the waitlist any given night. His story is as entertaining as it is inspiring. As we go step by step through his business endeavors, he points out all of the times he was told “it's just always been done this way” and how that revealed to him where he could innovate. Sean's restaurants are the perfect example of building a business into the fabric of a community, collaborating with other brands in authentic ways, and staying true to yourself along the way. Please enjoy this awesome conversation with Sean Feeney.  For the full show notes, transcript, and links to mentioned content, check out the episode page here. ----- This episode is brought to you by ⁠⁠⁠⁠⁠WorkOS⁠⁠⁠⁠⁠. WorkOS is a developer platform that enables SaaS companies to quickly add enterprise features to their applications. With a single API, developers can implement essential enterprise capabilities that typically require months of engineering work. By handling the complex infrastructure of enterprise features, WorkOS allows developers to focus on their core product while meeting the security and compliance requirements of Fortune 500 companies. Visit ⁠⁠⁠⁠⁠WorkOS.com⁠⁠⁠⁠⁠ to Transform your application into an enterprise-ready solution in minutes, not months. ----- Invest Like the Best is a property of Colossus, LLC. For more episodes of Invest Like the Best, visit joincolossus.com/episodes.  Past guests include Tobi Lutke, Kevin Systrom, Mike Krieger, John Collison, Kat Cole, Marc Andreessen, Matthew Ball, Bill Gurley, Anu Hariharan, Ben Thompson, and many more. Stay up to date on all our podcasts by signing up to Colossus Weekly, our quick dive every Sunday highlighting the top business and investing concepts from our podcasts and the best of what we read that week. Sign up here. Follow us on Twitter: @patrick_oshag | @JoinColossus Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes: (00:00:00) Welcome to Invest Like the Best (00:03:58) A Chance Encounter with a Michelin-Starred Chef (00:08:52) The Birth of a Culinary Partnership (00:12:49 Embracing the Genius Within (00:16:41) Innovative Approaches to the Restaurant Business (00:24:53) Creating Demand: The Art of Exclusivity (00:28:49) Learning from the Best: Insights from Kith's Success (00:34:21) Defining Exceptional Hospitality (00:44:20) The Power of Customer Relationships in Hospitality (00:52:31) Unlocking Team Potential  (00:53:33) The Philosophy of the Perfect Turn (00:54:05) Balancing Art, Commerce, and Satisfaction (00:56:13) The Impact of Authentic Experiences and Brands (01:03:24) The Evolution of a Hospitality Brand (01:06:38) Community Engagement and the Power of Simplicity (01:24:40) Creative Responses and Business Lessons Learned (01:36:05) Lessons From Working In The Restaurant Industry  (01:43:01) The Kindest Thing Anyone Has Ever Done For Sean

In this episode of the Investor Fuel podcast, host Michelle Kesil interviews Scott Cooper, a seasoned professional in the construction and renovation industry. Scott shares insights into his business model, which includes property investments, renovations, and a restoration company. He discusses the importance of partnerships, navigating challenges in the market, and the lessons learned from past experiences, particularly during the 2008 financial crisis. Scott emphasizes the need for flexibility in business, the significance of building a strong team, and the value of customer relationships. He also outlines his future goals for scaling his renovation company and expanding into new markets.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Today, we'll help you tackle the big question for entrepreneurs with startup ideas and jobs - when's it time to quit the job and focus on the startup full-time? You should think about this question the second you start working on an idea, and you should use the Skeptical Startup framework - a goal of $8k per month in 10 hours per week - as a guide. The Skeptical Startup framework is magical, and Brian will show how it'll help you focus with an example startup.  TackleboxIdea to Startup NewsletterIdea to Startup BotFarnam Street - Surface AreaThe AlchemistNatalie Imbruglia - Torn00:30 When to Quit Your Job03:25 Life Expenses Excel Sheet04:05 The Skeptical Startup Framework06:25 The Idea: Home AV Improvements07:44 Smooth Jazz08:22 The Logistics of $8k11:26 An AV Marketplace12:46 Reduce the Surface Area15:27 The Search16:30 A Lead for the AV Startup19:16 The End - Your Goals19:26 A Goal Framework

AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we're going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behaviors, thereby enhancing customer satisfaction and loyalty. I'm thrilled to be joined by Noah Zamansky, Vice President of Product, Tech and Design, Client Experience at Stitch Fix here at eTail Boston. About Noah Zamansky Noah Zamansky is VP of Product, Client Experience at Stitch Fix He was previously with eBay where he was the Senior Director of Product Management for Fashion & Vertical Experiences. Noah is a seasoned leader who has shaped product vision, strategy and experience as well as helped launch new lines of business. He is a strong collaborator with an ability to bring stakeholders and perspectives together to create the best result.  Noah Zamansky on LinkedIn: https://www.linkedin.com/in/nzamansky/ Resources Stitch Fix: https://www.stitchfix.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we're going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behaviors, thereby enhancing customer satisfaction and loyalty. I'm thrilled to be joined by Noah Zamansky, Vice President of Product, Tech and Design, Client Experience at Stitch Fix here at eTail Boston. About Noah Zamansky Noah Zamansky is VP of Product, Client Experience at Stitch Fix He was previously with eBay where he was the Senior Director of Product Management for Fashion & Vertical Experiences. Noah is a seasoned leader who has shaped product vision, strategy and experience as well as helped launch new lines of business. He is a strong collaborator with an ability to bring stakeholders and perspectives together to create the best result.  Noah Zamansky on LinkedIn: https://www.linkedin.com/in/nzamansky/ Resources Stitch Fix: https://www.stitchfix.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Are you creating value for your customers? How do you really know? Your customers choose to do business with your company based on the value you deliver to them. And the relationship investment you make in them. Former Coca-Cola and Microsoft exec Ira Gleser joins Justin to discuss how customer relationships – earning trust first with executives – drive long-term invested partnerships. Link to book on AMAZON.

Eric is joined by Justin White of K&D Landscaping at a recent technology conference. White, a self-made CEO who grew his family's landscaping business from $1 million to $20 million in ten years, shares insights on leveraging technology, particularly AI, for business growth and efficiency. He emphasizes that while AI can't perform physical tasks like mowing, it revolutionizes administrative work such as estimating, scheduling, and communication, ultimately freeing up time for a more "human" approach with clients. The conversation also highlights the importance of personal well-being, strategic vision, and the value of coaching for entrepreneurs aiming to scale their businesses and create wealth for their teams. White concludes by underscoring the lucrative opportunities within the landscaping industry, encouraging contractors to embrace self-care, set ambitious goals, and act with speed and intention. Key Takeaways: • Prioritize self-care and well-being as a crucial component for success, which can help reduce stress and improve your overall mindset. • Set a bold and ambitious long-term vision for your company, as this vision will guide your major decisions and help you build confidence. • Deliberately allocate dedicated time to explore and implement new technologies, like AI, to enhance back-end operations and improve efficiency. • Build a robust leadership team capable of making independent decisions across all business areas, enabling growth beyond current operational limitations. • Consider hiring a business coach to provide guidance, foster a belief in your capabilities, and maintain accountability towards your goals.