IT Service Podcasts - Featuring ITIL Version 3

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New ITIL Expert Interviews and Exclusive "How To" Podcasts for ITIL and ITSM Professionals. Featuring ITIL Version 3, ITIL Implementation and Advanced Best Practices.

IT Service Success


    • Feb 8, 2008 LATEST EPISODE
    • infrequent NEW EPISODES
    • 5 EPISODES


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    Latest episodes from IT Service Podcasts - Featuring ITIL Version 3

    How To Successfully Implement ITIL Processes - Part 1

    Play Episode Listen Later Feb 8, 2008


    ITIL Version Three builds on Version Two with the addition of several important new processes, across the new service lifecycle. It is critical that you know how to successfully design, build, test, implement and improve service management processes to obtain...

    How To Successfully Implement ITIL Processes - Part 2

    Play Episode Listen Later Feb 7, 2008


    Here is the second Podcast, in the two part series, covering the topic of how to successfully design, build and implement ITIL based processes. Download planning_for_successful_process_introduction_part_two.mp3 If you have any questions about this Podcast - please post your comments below...

    Leading Transformation - How To Overcome Organizational Resistance To Change

    Play Episode Listen Later Apr 20, 2007


    Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of audio and Podcasts. In this special Podcast, I interview Don Casson, CEO of Evergreen Systems about Leading Transformation. Evergreen Systems began business in...

    How To Implement A Service Catalog - Part One

    Play Episode Listen Later Apr 13, 2007


    Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of online audio and Podcasts. In this first of a special four part series - we'll be delving into the good old Service Catalog...

    How To Implement A Service Catalog - Part Two

    Play Episode Listen Later Apr 11, 2007


    Matthew Burrows continues his Podcast interview with part two in the two part series and follows up the advice he gave in part one with his very own 'top tips' for successfully implementing the Service Catalogue. Listen to Part Two...

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