Podcasts about processes

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

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In this episode of Remodelers on the Rise, architect turned remodeler Mary Denby shares how she shifted from wearing every hat to leading with clarity. From creating real processes, to hiring her first estimator, to facing the numbers instead of avoiding them, her story shows the power of focus, action, and joy in business. ----- Ready to streamline your business and increase profits? Visit JobTreadto see how their all-in-one construction management software helps remodelers and builders simplify estimating, scheduling, job costing, and invoicing. Want to hear JobTread in action? Check out our upcoming January episode featuring stories from the JobTread Connect User Conference in Dallas. You'll hear directly from contractors who are using JobTread to boost profits, improve communication, and deliver a better client experience. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways JobTread provides full visibility into project management. Transitioning from architecture to business ownership can be challenging. Implementing processes is crucial for business growth. Understanding financials is key to running a successful business. Setting boundaries helps maintain work-life balance. Hiring the right team members is essential for success. Leadership involves empowering your team and allowing them to shine. Continuous improvement is necessary for long-term success. Having fun in business is important for motivation. Taking action on ideas leads to positive outcomes. ----- Chapters 00:00 Introduction to MHD Builds and Personal Milestones 03:31 Celebrating 50 Days of Travel and Life's Joys 06:41 Mary's Journey from Architecture to Remodeling 12:34 Building a Business: Challenges and Growth 18:25 Implementing Processes for Success 20:52 The Power of Peer Support 26:16 Hiring Decisions and Business Growth 27:36 Understanding Financials for Better Decision Making 29:35 Leadership Challenges and Team Dynamics 35:56 Facing Financial Realities Head-On 42:43 Key Takeaways and Closing Thoughts

In this conversation, Drew Weinhold discusses the unique challenges and experiences of managing properties in a digital age while working with the Amish community. He emphasizes the importance of teamwork, transparency in financial dealings, and the need for creative marketing strategies. Drew shares insights on common misconceptions in property management, the significance of thorough tenant screening, and the growth trajectory of his company, Fetch.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Is the "best" hospital just about technology and surgical success? Ben Harder, the journalist who oversees the methodology and data for the U.S. News Best Children's Hospitals Rankings (2025), joins Katie to break down what truly defines quality in pediatric care. Ben shares his deeply personal family story—a tragedy 50 years in the past that drives his commitment to making data-driven information accessible today. This episode is a crucial guide for parents, explaining the three core pillars of the rankings: structure/resources, processes of care, and patient outcomes. We dive into why essential human-focused services like Child Life Specialists, chaplains, and family advisory boards are included in the scorecard and how they influence the rankings. Ben illuminates the challenge faced by these vital "cost centers" in a revenue-driven healthcare system, and offers a powerful message: parents are the strongest possible advocates for their children, and they should use every resource available—including the U.S. News data—to make informed, collaborative choices for their child's care team. Guest Links U.S. News Best Children's Hospitals Rankings: All data is freely available for families to research hospitals by region and specialty. Website: US News Press Release Episode Highlights & Key Takeaways The Personal Motivation: Ben shares the heartbreaking story of his cousin, whose permanent brain injury after a heart surgery complication 50 years ago lacked the complete care team needed to ensure a good outcome—a void the U.S. News data is designed to fill today. The Three Pillars of Ranking: US News analyzes over 1,000 data points grouped into: 1) Resources/Structure (nurses, expertise, technology, child life services), 2) Processes of Care (following best practices, infection control), and 3) Outcomes (survival, length of stay, quality of life). The Honor Roll: The 2025 Honor Roll features the top 10 hospitals recognized for high performance across multiple specialties, including: Boston Children's Hospital, The Children's Hospital of Philadelphia (CHOP), Cincinnati Children's, Texas Children's Hospital, and others. A Piece of the Puzzle: The rankings are one resource to use alongside insurance coverage, geographic location, and most importantly, consulting your child's doctors and trusting your parental intuition. The Value of Human Support: Services like Child Life Specialists, support groups, and family advisory boards are included in the structural data points, serving as a motivator for hospitals to invest in comprehensive, family-centered care. Advocacy is Essential: Ben gives parents permission to advocate relentlessly, reminding them they know their child best. Collaborating with—not simply questioning—the care team can be life-saving. Chapters: Timestamp Topic 0:00 Ben Harder's Personal Connection to Hospital Rankings 1:03 The Official Launch of the U.S. News Best Children's Hospitals 2025 3:20 US News Honor Roll: The Top 10 Children's Hospitals 4:26 FREE COURSE Ad: Shots, Blood Draws & Comfort Positioning 5:35 Meet Ben Harder: Journalist, Father, and Best Hospitals Lead 7:59 The 3 Pillars of US News Ranking Methodology (1000+ Data Points) 11:37 The Role of Expert Work Groups in Defining Data 13:58 The Future of Family Expertise in Shaping Rankings 16:59 How Families Should Use the U.S. News Rankings 21:09 Why Child Life Services and Support Resources Matter in Rankings 25:12 Why Support Services are Overlooked: Revenue vs. Cost Centers 27:54 Ben Harder's Personal Story: The Tragic Need for Comprehensive Care 31:00 The Efficacy and Impact of Child Life Specialists 34:36 What Families Should Expect and Ask For: Advocacy Permission 38:23 Where to Find the U.S. News Best Children's Hospitals Rankings 38:58 Disclaimer   Resources for You 1. Unlock Two FREE Courses (Value $250+) We want to equip you to better support your child during medical experiences! Get our popular courses "How to Prepare, Support, and Respond to Your Child During Shots, Blood Draws, and Vaccines" AND "How to Use Comfort Positioning in Pediatrics" completely free. How to Get It: Leave a written review for the Child Life On Call podcast on Apple Podcasts or Spotify. Take a quick screenshot of your submitted review. Email the screenshot to: podcast@childlifeoncall.com 2. Connect with Child Life On Call Website: ChildLifeOnCall.com Instagram: @ChildLifeOnCall Disclaimer: The content of this podcast is for informational purposes only. The host and guests are not licensed therapists or medical doctors. Always consult with your child's qualified medical professional for advice specific to your family's situation.  

Unlocking Business Growth: Expert Insights from Sandy Moll, CEO of Advanced Business SolutionsIn a recent episode of The Thoughtful Entrepreneur, host Josh Elledge interviewed Sandy Moll, CEO and founder of Advanced Business Solutions (ABS). With nearly two decades of experience guiding banks, credit unions, and small to medium-sized businesses, Sandy shared her unique approach to leadership, operational excellence, and sustainable business growth. This post distills the main insights from their conversation, offering practical strategies for founders, business owners, and leaders looking to scale effectively while keeping their teams engaged.The ABS Approach: People, Processes, and Strategic ClaritySandy emphasizes that real business growth begins with a clear understanding of the problem you solve and the unique value you bring. ABS helps clients identify their core challenges, streamline operational processes, and implement strategic frameworks that allow teams to execute effectively. By combining personalized coaching with actionable systems, ABS ensures that businesses are set up for both immediate results and long-term scalability.Another key aspect of ABS's methodology is the focus on people. Sandy highlights the importance of aligning team members with the company's mission, developing leadership at every level, and fostering a culture that encourages accountability and innovation. This people-first approach reduces friction, increases productivity, and empowers employees to contribute meaningfully to the organization's success.Finally, ABS integrates technology and modern tools to enhance business efficiency without overwhelming leadership or teams. From leveraging AI to automate repetitive tasks to using project management platforms to track outcomes, Sandy demonstrates how combining human expertise with smart systems drives clarity, better decision-making, and sustainable growth. This balanced approach allows founders to focus on high-impact initiatives while trusting their teams to execute effectively.About Sandy MollSandy Moll is the CEO and founder of Advanced Business Solutions (ABS), bringing nearly 20 years of experience in helping SMBs, credit unions, and banks achieve clarity, efficiency, and scalable growth. She is passionate about combining operational strategy, leadership coaching, and technology to create sustainable, people-centered business solutions.About Advanced Business Solutions (ABS)ABS is a consulting and business solutions firm specializing in operational efficiency, leadership development, strategic planning, and interim staffing. With a client-first approach, ABS helps organizations streamline processes, develop high-performing teams, and implement strategies that drive measurable growth.Links Mentioned in this EpisodeABS WebsiteConnect with Sandy Moll on LinkedInKey Episode HighlightsThe power of identifying the problem your business solvesAligning team members with organizational mission and cultureIntegrating technology to improve efficiency without overcomplicating operationsLeadership strategies for sustainable growth and accountabilityTips for founders navigating uncertainty and scaling effectivelyConclusionSandy Moll's insights provide a clear roadmap for leaders seeking growth without sacrificing culture or clarity. By combining strategic frameworks, people-first leadership, and technology integration, founders and executives can scale their businesses sustainably while empowering their teams to perform at their best.

The latest trends don't guarantee results. The only question that matters: does it work for you? Show Notes: In this episode of Shark Theory, Baylor Barbee shares a powerful lesson on efficiency and effectiveness from a conversation with a longtime client. While he suggested a faster, “better” way to handle a task, she reminded him that sometimes the established process—even if it looks outdated—is still the right one if it works. Baylor unpacks why effectiveness beats flash, why leaders must tailor approaches for different people (just like Bill Belichick did with Tom Brady), and why chasing every new hack or trend is a trap. Instead of worrying about what's fastest or fanciest, the focus should always be: is this moving me toward the result I want? What You'll Learn in This Episode: Why effectiveness is more important than speed or appearance How great leaders adapt their approach to fit the person or situation Why chasing hacks and trends can hold you back How fresh perspectives can help you solve problems you've stared at too long Why simplicity and consistency often create the best long-term results Featured Quote: "Quit thinking it has to be fast or fancy. The only thing that matters is—does it work for you?"

Send us a textIf your plate is full, your team needs you on site all the time, and clients still want to work with YOU specifically - you're not scaling, you're stuck.In this episode, I'm sharing exactly when and how to start documenting the processes that will take your business from chaotic growth to sustainable scaling.This episode is for you if:You're working alone but your plate is already full with clientsYou have a small team but you're still involved in everythingClients keep asking for you specifically (which feels good but limits growth)You're thinking about hiring but don't know where to start with trainingWhat we cover:Why mission, vision, and values aren't just "nice to have" when you're scalingThe real story of how lack of processes cost a corporate team their reputation (and how proper systems saved a quarter million dollars)Why "it's all in my head" stops working the moment you want to growHow to turn your unique way of doing things into intellectual propertyThe one mistake that creates overwhelm: trying to document everything at onceMy simple strategy for documenting processes without it becoming a massive projectKey takeaway:Culture eats strategy for breakfast. You can have the best growth strategy in the world, but without documented processes and strong culture, your scaling will create chaos instead of success.The businesses that scale sustainably don't wait until they're drowning to create systems - they document as they grow, one process at a time.Related episodes mentioned:Episode 153: Must Have Systems for Sustainable Business Scaling (June 14, 2024)Episode 183: Essential Systems for Scaling a Service Business (January 10, 2025)Ready to scale your business without the chaos and overwhelm? Book a complimentary consultation at Https://stairwaytoleadership.com

This series of Voices of Student Success focuses on the use of generative artificial intelligence in higher education and how technology can support student success goals.   Upward transfer is viewed as a mechanism to provide college students with an accessible and affordable onramp to higher education through two-year colleges, but breakdowns in the credit transfer process can hinder progress toward a student's degree.   A recent survey by Sova and the Beyond Transfer Policy Advisory Board found the average college student loses credits transferring between institutions and has to repeat courses they've already completed. Some students stop out of higher education altogether because transfer is too challenging.  CourseWise is a new tool that seeks to mitigate some of these challenges by deploying AI to identify and predict transfer equivalencies using existing articulation agreements between institutions. So far, the tool has been adopted at over 120 colleges and universities, helping to provide a centralized database for credit transfer processes and automate course matching.   In the most recent episode of Voices of Student Success, Joshua Pardos, an associate professor at the University of California, Berkeley, discusses how CourseWise works, the human elements of credit transfer and the need for reliable data in transfer.   Hosted by Inside Higher Ed Student Success reporter Ashley Mowreader, this episode is sponsored by Strada Education Foundation.   Read a transcript of the podcast here.

Shawn Yates on Smarter Processes and Team Building (North Fulton Business Radio, Episode 903) On this episode of North Fulton Business Radio, host John Ray welcomes Shawn Yates, founder of Predaxis Leadership Solutions. Shawn shares his unique journey from engineering and military service to coaching leaders and teams on how to optimize processes, develop leadership, and […] The post Shawn Yates on Smarter Processes and Team Building appeared first on Business RadioX ®.

Shawn Yates on Smarter Processes and Team Building (North Fulton Business Radio, Episode 903) On this episode of North Fulton Business Radio, host John Ray welcomes Shawn Yates, founder of Predaxis Leadership Solutions. Shawn shares his unique journey from engineering and military service to coaching leaders and teams on how to optimize processes, develop leadership, and […]

A recent report found that the division of home responsibilities is still grossly unequal. Mothers—whether they are married or single—do significantly more than fathers. In fact, the ⁠“The Free-Time Gender Gap” ⁠report found that “simply being a woman is linked to spending more time on unpaid childcare and household work, and having less free time, even when controlling for age, income, race/ ethnicity, parental status, and marital status." What does it mean for women to have less free time, and how can we keep working to close the gender gap? Amy and Margaret discuss: The differences in socialization between men and women when it comes to our living spaces How time inequality serves to further reinforce and perpetuate gender inequality How "secondary childcare" factors into the free-time gender gap Here are links to some of the resources mentioned in the episode: Natalia Vega Varela, and Leyly Moridi ⁠“The Free-Time Gender Gap: How Unpaid Care and Household Labor Reinforces Women's Inequality,”⁠ Gender Equity Policy Institute, October 2024. Allison Daminger for the American Sociological Review: ⁠De-gendered Processes, Gendered Outcomes: How Egalitarian Couples Make Sense of Non-egalitarian Household Practices⁠ Anne Helen Petersen on Substack: ⁠What Makes Women Clean⁠ We love the sponsors that make this show possible! You can always find all the special deals and codes for all our current sponsors on our website: ⁠https://www.whatfreshhellpodcast.com/p/promo-codes/⁠ mom friends, funny moms, parenting advice, parenting experts, parenting tips, mothers, families, parenting skills, parenting strategies, parenting styles, busy moms, self-help for moms, manage kid's behavior, teenager, tween, child development, family activities, family fun, parent child relationship, decluttering, kid-friendly, invisible workload, default parent, emotional labor, Learn more about your ad choices. Visit podcastchoices.com/adchoices

Episode 199: In this episode of the Inform Performance Podcast, Andy McDonald is joined by Jess Elis, founder of Rehab Code and one of the sharpest minds in elite sports medicine. Elis earned his Doctorate in Physical Therapy before pursuing a PhD and multiple board certifications in orthopedics and sports. His career spans leadership roles as Director of Physical Therapy at EXOS and later as Vice President of Player Health for the New York Knicks. With a career dedicated to blending science, ethics, and athlete welfare, Elis offers a unique perspective at the intersection of research and practice. Topics Discussed: Exploring Ethics in Sports Themes from the Research Communication and Consent Team Data Strategy Ethical Considerations in Testing The Human Element in Data Collection - Where you can find Jess Elis: Rehab Code LinkedIn Instagram -  Sponsors VALD Performance, makers of the Nordbord, Forceframe, ForeDecks and HumanTrak. VALD Performance systems are built with the high-performance practitioner in mind, translating traditionally lab-based technologies into engaging, quick, easy-to-use tools for daily testing, monitoring and training Hytro: The world's leading Blood Flow Restriction (BFR) wearable, designed to accelerate recovery and maximise athletic potential using Hytro BFR for Professional Sport.  -  Where to Find Us Keep up to date with everything that is going on with the podcast by following Inform Performance on: Instagram Twitter Our Website - Our Team Andy McDonald Ben Ashworth Alistair McKenzie Dylan Carmody Steve Barrett  Pete McKnight

Get ready for an energetic episode of Adventures in Advising with Temple Carter, Director of Advising Programming and Development for the Texas A&M University System. Temple shares how lessons from theater and the corporate world bring fresh ideas to advisor training, professional development, and organizational growth. You'll hear creative strategies for supporting advisor wellness, building connections across institutions, and keeping curiosity at the center of advising. It's a lively mix of storytelling, practical takeaways, and even a debate over pineapple on pizza! Follow the podcast on your favorite podcast platform!The Instagram, and Facebook handle for the podcast is @AdvisingPodcastAlso, subscribe to our Adventures in Advising YouTube Channel!Connect with Matt and Ryan on LinkedIn.

Dr. Eduardo de Pablo-Fernández interviews one of the 2025 Junior Awardees, Dr. Lydia Chougar about her work combining neuroimaging with transcriptomics and PET maps to elucidate the biological underpinnings of structural abnormalities in multiple system atrophy.

In this special dual-release edition of The Design Brief and The Management Brief, Josh Howell, LEI President, is joined by LEI veterans Jim Morgan, Senior Advisor, and Mark Reich, Senior Coach and Chief Engineer Strategy. These two lean heavyweights discuss two fundamental lean processes that are absolutely critical to transform and grow an enterprise: lean product and process development (LPPD) and hoshin kanri.  Jim is a former Ford Global Engineering Director and Rivian Chief Operating Officer. He co-authored The Toyota Product Development System and Designing the Future, both of which elements of LPPD, a system for developing new products and services and their required value streams. Jim co-authored The Toyota Product Development System and Designing the Future, both of which explore elements of LPPD, a system for developing new products and services and the processes needed to produce and deliver them. LPPD surfaces and resolves issues across the product-development value stream in order to minimize time- and profit-consuming wastes and rework.  Mark, a 23-year veteran of Toyota, including work in Corporate Strategy at the automaker, recently authored Managing on Purpose, which explores hoshin kanri and how it aligns enterprises at every level — C-suite through the frontline — via a shared common purpose, problem solving, and continuous learning. Since 2011 when he joined LEI, Mark has successfully helped many executives apply hoshin kanri and transform their companies in a variety of business sectors.   For executives not yet familiar with LPPD and hoshin kanri — especially those leading and growing enterprises — this discussion should be eye-opening. Jim and Mark reveal these two processes as not operations-only tools but game-changing methods for corporate leaders to transform their organizations. They describe the importance of these powerful processes to overall business success, their successes at Toyota and other lean organizations, and how the processes can significantly help any business, big or small.  Stay connected to the latest thinking in lean management. Subscribe to our LinkedIn newsletters and learn from leaders and practitioners worldwide.  The Management Brief is a weekly newsletter from the Lean Enterprise Institute that bridges the gap between theory and practice in lean management.  Subscribe to The Management Brief https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7257008468853760000  The Design Brief is a weekly newsletter devoted to improving organizations' innovation capability.  Subscribe The Design Brief https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7201676363261501442  

Send us a textThis week we will be talking about some of the myths surrounding the Building Safety Act and how the new regime affects Design & Build contracts. This episode content meets PC3 - Legal Framework & Processes of the Part 3 Criteria.Resources from today's episode:Websites:https://www.architecture.com/knowledge-and-resources/knowledge-landing-page/what-are-the-most-common-myths-for-architects-about-the-principal-designer-role?utm_campaign=Member Update 100425&utm_content=Read more&utm_term=&utm_medium=email&utm_source=Adestrahttps://www.architecture.com/knowledge-and-resources/knowledge-landing-page/building-safety-act-design-and-build-for-architects?srsltid=AfmBOooPCkJp3dlw3-Lh3tzi-J1osDSyuwjSNO0DmxtlRbjWcLLheXsIThank you for listening! Please follow me on Instagram @part3withme for weekly content and updates or contact me via email me at part3withme@outlook.com or on LinkedIn. Website: www.part3withme.comJoin me next week for more Part3 With Me time.If you liked this episode please give it a rating to help reach more fellow Part3er's!Support the show

Church leaders are continuing to publicly apologise to survivors of abuse. The Presbyterian Church is the latest to address it in two public apology events, the first was in Dunedin at the weekend and the next is in Auckland this Saturday. It’s the latest in a series of public apologies from church and public sector leaders after the Royal Commission of Inquiry into Abuse in Care. Over five years of investigations, the inquiry heard nearly 3000 survivor accounts of abuse and neglect over five years of investigations. The more than 130 recommendations focused on creating a new, independent redress system, strengthening the care system, and holding institutions accountable. Today on The Front Page, lawyer Amanda Hill has represented Abuse in Care survivors and is with us to explain how the process is working, and how it’s not. Follow The Front Page on iHeartRadio, Apple Podcasts, Spotify or wherever you get your podcasts. You can read more about this and other stories in the New Zealand Herald, online at nzherald.co.nz, or tune in to news bulletins across the NZME network. Host: Chelsea DanielsEditor/Producer: Richard MartinProducer: Jane YeeSee omnystudio.com/listener for privacy information.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Bill Haas of Auto Ignite Management and Matt Wagg of Accelerated Diagnostics and Automotive, who also coaches with Auto Ignite, dive deep into a topic often overlooked yet critically important for automotive repair shops: the power of robust systems and processes. Too many shops rely on inconsistent, informal methods of “this is how we did it yesterday.” The result? Fluctuating outcomes, missed opportunities, and daily frustration. Imagine four technicians completing a Digital Vehicle Inspection (DVI) in four different ways, which can be confusing for staff, stressful for owners, and costly for customers. The solution is a unified process that everyone follows to deliver consistent results. “Without systems, the owner becomes the system.” Every decision rests on the owner's shoulders, trapping them in the daily grind.  Leaders must shift from being “needed” to being “required”: their role is to create the environment for success, not micromanage. Systems Win Wars: As Carm Capriotto said, strong systems are the foundation of a profitable and enjoyable business. Breaking Free from Chaos: Inconsistent methods (“this is how we did it yesterday”) lead to stress, missed opportunities, and fluctuating results. The Owner's Dilemma: Without systems, the owner becomes the system. Matt Wagg's injury showed the necessity of trusting people and processes. Profit Through Process: Profitability is tied directly to defined, repeatable steps. Systems also eliminate business “friction” and make operations easier. Key Benefits of Documented Processes: Faster, smoother training & onboarding. Clear accountability for both staff and owners. Ongoing continuous improvement to adapt and grow Empower Your Team: Trust the people you've hired. Give them processes and training, then step back. Empowered teams drive success, customer satisfaction, and owner freedom. Takeaway: Strong systems aren't just about profit; they create happier teams, better customer experiences, and sustainable growth. Bill Haas, Auto Ignite Management, Bill's previous episodes HERE Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. Matt's previous episodes HERE Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop...

Ben Roberts, investor, discusses microgravity in low Earth orbit. The near-zero gravity effect aids organic processes, allowing materials to form better with fewer defects, lacking sedimentation or convection. 1957

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Most agency owners stumble into their first business almost by accident, learning as they go. But have you ever considered buying your first agency as a way to enter the industry with a head start? The right acquisition can give you an established team eager to keep growing, a base of engaged clients, and strong positioning in the market. Today's featured guest took this path and is now the proud owner of a thriving agency. He always knew he wanted to run his own business, and when it came time to choose an industry, the agency model was the perfect fit for his love of project management and tech. He shares how he chose and purchased his agency, why he was fortunate to instantly click with the previous owner, the kind of deal structure he recommends for these situations, and the lessons he's learned along the way. Zander Barth is the Director of Colophon New Media, a website development and digital marketing agency in Charleston, South Carolina. He isn't your typical agency owner since he didn't start his agency from scratch. Before that, he was managing boiler houses and wastewater plants as a chemical engineer. His path went from factory floors and Tesla consulting gigs to agency owner. In this episode, we'll discuss: Why buy instead of build an agency from scratch? Retaining clients and culture in an ownership transition. Acquisition deal structure: earnouts, financings, and gotchas. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Buy vs Build: Why Acquistion Wins Most agency stories start the same way: someone freelances, gets referrals, and suddenly they're running an agency. Not Zander. Having always wanted to work for himself, he was set on finding a business to acquire after realizing he didn't want to stay in the corporate grind. Instead of an MBA, he gave himself what he calls a “redneck MBA”—a crash course in QuickBooks, masterclasses, and every free course he could get his hands on. His search started broad. He looked at electrical contractors, engineering firms, and everything in between. But when a broker introduced him to Colophon New Media, something clicked. The agency world lined up with his love for project management, customer communication, and tech. He hit it off with the founder, who was ready to retire, and within four months, Zander was under a Letter of Intent (LOI). The Transition: Keeping Clients and Culture Intact One of the biggest risks in buying an agency is losing clients or losing the team. But Zander got lucky. The founder stayed on for six months to ease the transition, the team had incredible tenure (average of 8–10 years), and clients stuck around. Instead of turnover chaos, he stepped into a culture that was already strong. What he focused on was core values. He knew the agency's success was built on the team's shared beliefs and long-term commitment. His goal: protect that culture while adding new faces who align with it. Processes and systems matter, but at the end of the day, it's the people and values that keep clients around. The Deal: No Earnout, Straightforward SBA Financing Zander's purchase deal was simple: 10% equity down 10% seller note 80% SBA loan (7A) No earnout. Was it risky? Maybe. But for him, it worked because he and the seller had great rapport. They respected each other, and shared the goal of keeping clients happy and the agency thriving. However, Zander is very aware of how lucky he was and that is not always the case. So his advice for agency owners is to structure the deal in a way that people are incentivized to help the business grow after they're gone. Pro tip: Before buying, always ask the seller why they're really selling. Burnout, boredom, or just wanting to hit the road in an RV with their spouse - it all matters. If their motivations align with your vision, you've got a shot at a smooth handoff. Surprises, Gotchas, and the Role of Luck in Acquisition Every acquisition has surprises. For Zander, it wasn't massive skeletons in the closet but rather small bits of “tribal knowledge” that came up months later. Old client quirks, history buried deep, the stuff you don't see in due diligence. His mindset was just to roll with it. “I just try to get good at riding the wave,” he said. And he's honest about it: luck played a big role. You can prep all you want, but signing a deal that puts you on the hook for big debt is scary. You've got to trust your gut on the seller and back yourself to figure out the rest. Zander's advice is to make sure you vibe with the seller. As odd as it sounds, there's nothing more important in his experience than feeling he was able to truly understand the seller. He wanted someone who was really proud of their legacy and willing to grow and protect it. How AI is Shaping M&A and Agency Operations Back when he bought the agency, Zander was still not using AI in both due diligence and agency work. Now, however, he's building “co-pilot bots” to analyze data, troubleshoot, and even stress-test M&A opportunities. His advice for other agency owners: if you're not using AI daily, you're leaving efficiency—and insights—on the table. AI won't always 100% right, but it gets you thinking differently. For M&A especially, tools like ChatGPT can surface blind spots you didn't even know existed. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Check out this edition of CPA Life Rewind, as we reflect on John Randolph's conversation with Matt Patrick, the president and founder of Patrick Accounting and Whirks. They discuss the vision Matt has executed to build a modern, efficient, people-centric accounting firm. While focusing on the importance of retaining great employees, creating a family-friendly work environment, and developing a sustainable business model, Matt also delves into accounting's many challenges, particularly around the impact of technology and talent retention. With a focus on core values and fostering a culture of continuous learning and trust, Patrick Accounting and Whirks have excelled, and Matt is keen to share advice from his own experience, just as he learned from others who have been there before and made the same mistakes he once made. Get the full show notes and more resources at CPALifePodcast.com  

Send us a textEpisode 145: What happens when your FP&A team operates in isolation from the people actually running your business? Nothing good. The gap between finance and operations isn't just an organizational issue—it's a strategic vulnerability that could be costing your company significant competitive advantage.Bridging this divide creates transformative opportunities. When finance professionals develop deep partnerships with operations teams, forecasting becomes dramatically more accurate, resource allocation improves, and the organization gains agility to respond to market changes. This alignment doesn't happen accidentally—it requires intentional leadership and cultural development focused on building mutual trust.A well-aligned FP&A team operates as a true strategic partner rather than just a reporting function. They maintain a forward-looking mindset using forecasting, scenario analysis, and sensitivity testing to guide decisions instead of merely reporting historical results. Processes become streamlined, data grows more accurate, and finance professionals proactively engage with department leaders to translate strategy into measurable financial plans.The alternative? Disconnected financial plans, unrealistic budgets, inefficient resource allocation, and the inability to respond quickly to changing market conditions. Operations may pursue initiatives that don't reflect financial constraints, while finance imposes limitations without understanding operational needs. Communication breakdowns reduce trust, weaken decision-making, and ultimately erode competitiveness.Ready to transform this relationship in your organization? Start by developing a common language that translates finance terms into operational impacts. Build trust by providing insights that help operations succeed rather than just highlighting problems. Know the micro-details of the metrics you analyze, and be willing to step away from your desk to understand what's really driving performance. Remember: finance leaders have both the ethical and fiduciary responsibility to move the business forward through powerful partnerships.Episode outline:The benefits of properly strategically aligning your FP&A team,What happens when FP&A is not aligned, andA few steps to get started.Please connect with me on:1. Instagram: stephen.mclain2. Twitter: smclainiii3. Facebook: stephenmclainconsultant4. LinkedIn: stephenjmclainiiiFor more resources, please visit Finance Leader Academy:  financeleaderacademy.com.Support the show

In this epsiode, we dive deep into the connection between our physical body and how we process emotions and energy. Many of us experience emotions in different fields—energetic, emotional, mental, or physical—without fully understanding their origins. This discussion explores how unprocessed energy manifests in the body and offers a powerful energetic exercise to help release inherited patterns and establish a personal, harmonious way of processing energy.Main Topics Covered:1.) Understanding How the Body Processes Emotions and Energy2.) Recognizing Ancestral Influence on Energy Processing3.) Guided Energetic Exercise to Release and Reprogram4.) A One-Liner Takeaway This is a segment from Aleya's coaching sessions. To join her live online coaching sessions click on the link below...https://www.aleyadao.com/catalog/products/Live-Coaching-Sessions/721/Get a free month of the Cups of Consciousness meditations at https://www.7cupsofconsciousness.com/

Mike Stromsoe is a highly respected insurance agency owner, elite coach, and the founder of Unstoppable Profit Producer (UPP). With more than 35 years of industry experience, Mike is on a mission to help agency leaders, sales teams, and entrepreneurs grow revenue, build meaningful relationships, and develop systems that lead to long-term success.His signature People, Processes, Promotion formula has helped thousands build high-trust businesses fueled by discipline, purpose, and heart. Mike is known for his relentless focus on personal development, team excellence, and his ability to simplify success into actionable, repeatable strategies.SHOW SUMMARYIn this episode of Selling from the Heart, Mike Stromsoe shares his journey from insurance agency leader to the founder of Unstoppable Profit Producer. Larry Levine and Darrell Amy dive deep into Mike's People, Processes, Promotion framework and explore what it means to build a business centered around authenticity, trust, and purpose.Mike reveals key lessons from his decades of experience, including how to disqualify non-ideal clients, the importance of consistency and focus, and how to apply timeless principles from legends like Earl Nightingale. He also stresses the need for self-investment and creating teams that reflect your values.This conversation is packed with high-impact takeaways for sales professionals and business owners who want to build lasting success—from the heart. KEY TAKEAWAYSAuthenticity builds trust, and trust builds revenue.Adopt a “serve-first” mindset: It's not about you—it's about the client.Disqualifying the wrong clients is as important as qualifying the right ones.Consistency, discipline, and focus are the real keys to growth.Invest in your own development—you are your greatest asset.Legendary thinkers like Earl Nightingale still offer timeless wisdom.Core values guide business strategy and people decisions.Build a team of A-players, not just available players.HIGHLIGHT QUOTESTell them like it is. If you don't know the answer, tell them you'll get the right answer. Remember, you are here to serve them.You can only be satisfied with A players on your team. Only the best, not the best available.The number one reason people don't achieve what they want is lack of consistency.There's no such thing as time management. The only thing you must manage is your focus.

Sponsor Details:This episode of Space Nuts is brought to you with the support of Insta360. Capture your adventures with their latest game-changer, the GOUltra. For a special Space Nuts offer, visit store.insta360.com and use the promo code SPACENUTS at checkout. Help support Space Nuts and get a great deal. Win/win!And NordVPN. Just visit nordvpn.com/spacenuts for the best price and 4 extra moths for free.Life on Mars? New Black Hole Stars and Quasi MoonsIn this riveting episode of Space Nuts, hosts Andrew Dunkley and Professor Fred Watson delve into some of the most exciting developments in astronomy. From the tantalising possibility of past life on Mars to the discovery of a new class of black hole stars, this episode is brimming with cosmic revelations that will keep you on the edge of your seat.Episode Highlights:- Evidence of Life on Mars: The hosts discuss recent claims about the discovery of biological processes on Mars, focusing on a rock sample named Chavaja Falls. They explore the implications of "leopard spots" and the potential for past life, while emphasising the need for further analysis and sample return missions.- New Class of Black Hole Stars: Andrew and Fred Watson examine the evolving understanding of red dots detected by the James Webb Telescope. What was once thought to be galaxies may actually be gigantic stars with black holes at their centres, reshaping our understanding of the early universe.- Quasi Moons: The episode wraps up with a discussion on the latest quasi moon discovered orbiting Earth. The hosts explain the unique characteristics of these objects and their temporary nature, as well as the implications for future studies.For more Space Nuts, including our continuously updating newsfeed and to listen to all our episodes, visit our website. Follow us on social media at SpaceNutsPod on Facebook, X, YouTube Music, Tumblr, Instagram, and TikTok. We love engaging with our community, so be sure to drop us a message or comment on your favourite platform.If you'd like to help support Space Nuts and join our growing family of insiders for commercial-free episodes and more, visit spacenutspodcast.com/aboutStay curious, keep looking up, and join us next time for more stellar insights and cosmic wonders. Until then, clear skies and happy stargazing.Got a question for our Q&A episode? https://spacenutspodcast.com/amaBecome a supporter of this podcast: https://www.spreaker.com/podcast/space-nuts-astronomy-insights-cosmic-discoveries--2631155/support.

Dean's Chat host, Drs. Jeffrey Jensen and Johanna Richey, welcome APMA leadership, President Dr. Brooke Bisbee, and CEO Meghan McClelland, to the podcast! This weekend they are at the ASPE (American Society of Podiatric Executives Professionals) meeting in Boston! This discussion covers a lot of topics, addressing issues in our profession that are definately on the "front burner". Salary Survey! ACGME! Student Recruitment! Processes to achieve optimal results! Unification of the profession! Branding the profession - who are we? Tune in for this insightful, timely discussion of current important issues in our great profession! Notes on the ASPE meeting this weekend in Boston. The American Society of Podiatric Executives (ASPE) is a professional association made up of the executive directors and senior staff of state and regional podiatric medical associations across the United States. It serves as the “association of associations” for podiatry—essentially the network of the people who run the state and regional DPM organizations. Key Roles and Purposeupport & Collaboration: ASPE provides a forum for state society executives to share best practices, exchange ideas, and coordinate on issues affecting podiatric medicine nationwide. •Education & Training: It organizes meetings, workshops, and resources to help these executives strengthen their own associations—everything from member services to legislative advocacy. •Policy & Advocacy Alignment: ASPE often works in concert with the American Podiatric Medical Association (APMA) to ensure consistency in policy, legislative priorities, and messaging across states.

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The 94 WIP Morning Show gets into a heated discussion regarding Jalen Hurts' capacity to process plays and information. Hurts' ability to protect the ball being a direct factor in the team winning is up for debate. Discussions continue about how the Phillies' playoff performance will determine Rob Thompson's immediate future with the team. Listen to some fired up callers on the Time's Yours line.

Michael chats with Robert-Jan (RJ) Verheggen, Co-founder and Global Growth Director at Klippa. Together, they discuss how Klippa's AI-powered automation processes can bolster healthcare operational functions, such as invoice handling; how AI is helping healthcare professionals combat staff shortages and focus on patient care; how Klippa is helping health systems overcome barriers to AI adoption; what's next for AI in healthcare; and much more.

Thinking about digitizing your consulting procurement process? Before you hit “deploy,” make sure you've got the right foundation in place. In this episode of Smart Consulting Sourcing, Hélène Laffitte, CEO of Consulting Quest, explains why digital tools can't fix broken processes and why starting with a Procurement Maturity Assessment is essential. You'll learn how to diagnose your consulting procurement capability, avoid costly tech missteps, and build a transformation roadmap with clarity and confidence. Tune in to discover how to set your digital journey up for real success!

In this episode, Jim Gerrish takes participants into the pasture for a hands-on lesson in grassland management and ecosystem processes. Recorded as part of In the Field with Jim Gerrish, this session highlights how solar energy capture, grazing behavior, and paddock decisions directly influence productivity and land health. With participants using their own square yard of pasture as a study plot, Jim guides them through practical exercises that reveal the hidden realities of grazing impact—from energy capture to soil health.

850 Episodes In: 8 Lessons That Actually Move Your Business In this milestone episode, Doc Danny Matta reflects on 8+ years and 850 podcasts—what stuck, what changed, and what really matters if you want a durable, thriving cash-based PT business. From showing up consistently to building systems and recurring revenue, Danny lays out the playbook he wishes he had at the start. Episode Summary Consistency pays: Two episodes a week for 8+ years—compound impact over time. Origin story: From the Doc & Jock days to PT Entrepreneur, content created demand and clarity. The big mission: Add $1B in cash-based PT services; current community revenue already in the hundreds of millions. Clinic as a lab: Athletes' Potential evolved into a testing ground for systems shared with clients. Real talk on founder life: Leadership is lonely; sleep is non-negotiable; trolls don't pay the bills. What's next: More clinic tours, more stories, and a push toward a “no-brainer” clinic model for owners and staff. 8 Key Lessons Start before you're ready: Perfect timing is a myth—get moving and adjust. Content creates connection: Share values and useful guidance; consistency builds trust. Systems > motivation: Processes keep output steady when motivation dips. Leadership is lonely: Find a peer group; don't dump everything on your spouse. Recurring revenue changes everything: Stabilizes cash flow and deepens client outcomes. Protect sleep: Chronic deprivation wrecks health, judgment, and relationships. Trolls don't pay the bills: Ship the work; let your reputation and community speak. Delay gratification: Don't move the goalposts—bank the delta to build real freedom. Pro Tips You Can Use Today Document & delegate: Write the steps for your recurring tasks; hand off one this week. Publish on a schedule: Pick a cadence (e.g., weekly) and protect it like a patient slot. Add continuity: Offer a simple monthly performance/maintenance option for appropriate patients. Sleep floor: Set a personal minimum (e.g., 7 hours) and design evenings to hit it. Owner circle: Book a monthly coffee with 2–3 local entrepreneurs; talk shop and stress. Hold lifestyle creep: Keep expenses at the old income level for 12 months; invest the spread. Notable Quotes “The power of showing up is huge. Be a consistent person—it's rare.” “Systems beat motivation ten out of ten—motivation will wane.” “Recurring revenue stabilizes your business and changes patient lives.” “Trolls don't pay the bills—ship the work and help your people.” “Don't move the goalposts. Delay gratification to build real freedom.” Action Items Create a simple content system: topic list → record → edit → post → email/social. Launch one continuity offer (monthly check-in or performance session) for eligible patients. Block a consistent sleep window on your calendar for the next 30 days. Schedule a standing monthly founder meetup (90 minutes) with peers. Track one metric for 8 weeks (e.g., continuity MRR or weekly content cadence) and review. Resources & Links PT Biz Website Free 5-Day PT Biz Challenge PT Biz YouTube (clinic tours & episodes)

Play audio-only episode | Play video episode | Play on YouTube | Play on Spotify Click above to play either the audio-only episode or video episode in a new window. Episode Summary The most dangerous issue facing a Project Management Office (PMO) is not sudden collapse but a gradual decline in relevance and impact. In this conversation, Mel Bost, author of Understanding Project Practices and Processes, shares his insights from Chapter Four of the book, which focuses on PMOs and project performance. He explains why PMOs often fail to deliver consistent value, even when they are not technically “broken.” He highlights overlooked factors, from alignment with organizational strategy to a lack of meaningful performance measures, that contribute to slow underperformance. The discussion underscores that without proactive adjustments, a PMO can continue to operate while its value to the business quietly diminishes.

Patrick takes a request from a listener, and we discuss the processes travel teams go through to build their roster(s) -- the good, the bad and the silly.Hosts:Dominique NeelyJim ReamerZak TylerPatrick WooleyThank you for listening to Courtside Indiana podcast.  If you listen every week, we appreciate it.  If not, please hit the subscribe or add button on your podcast app to get them delivered straight to your phone tablet or desktop.  As always, we'd appreciate a rating and review, and you can reach us directly on our Courtside Indiana Twitter and InstagramFollow us on both platforms at: @Courtside I N DSpotify:https://open.spotify.com/show/1F6ay4eVjjfEdksodpaZsA?si=mY7b4OO-SNGYoFatjvo7bQApple Podcasts:https://podcasts.apple.com/us/podcast/courtside-indiana-podcast/id1506939265Google Podcasts:https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy8xYTczZTcwOC9wb2RjYXN0L3JzcwOr listen on your computer at:https://anchor.fm/courtside-indiana

Let's Think About "The Cultural Processes of Inequality" With Special Guest Amanda Udis-Kessler Amanda shares her thoughts on the cultural processes of inequality, reminding people that inequality can end, but it starts with us. While learning about Amanda, we discussed her goal of helping others let go of beliefs that don't serve them, and how everyone feels some discrimination, but that doesn't mean it's right to keep projecting our hate onto others. This episode aims to prompt thought.  To stay in touch, please visit Amanda's website at https://amandaudiskessler.com/ to learn more about her.

Financial freedom isn't luck — it's learned. Join my 3-day live virtual event this September 19-21. Reserve your spot and join the owner revolution → http://contrarianthinking.biz/3Hon5uW I sat down with my friend Jon Youshaei ( @youshaei ) to get real about what it takes to build content that actually drives business. We dug into how I face down public speaking fears, deal with critics, and why showing both the grit and the glam is essential. I also shared exactly how I make money—through my holding company of “boring” businesses, my media brand, and investments—plus the systems I use to scale it all. We talked deal-making, financial literacy as a moat, and the responsibility creators have to tell the truth. If you're serious about building wealth and not just followers, this episode is for you. 00:00 Introduction 00:02 Navigating the World of Business Content 00:23 Overcoming Fear and Criticism 01:27 The Concept of 'Show Don't Tell' 02:41 The Moment of Realization 03:01 Curiosity and Financial Literacy 03:31 Changing the Investment Landscape 06:48 The Importance of Processes and Systems 12:38 Creating High-Quality Content 14:47 Repurposing Content and Finding Viral Moments 20:08 Building a Community with Cult Sayings 22:36 Consistency in Personal and Professional Identity 23:00 Building a 21st Century Media Company 24:31 Breaking Down Income Streams 29:05 The Challenges of Brand Deals 32:55 The Value of Education and Info Products 38:59 The Importance of Deal Making 44:44 Facing Business Challenges MORE FROM BIGDEAL:

In the aftermath of September 11, 2001, when 343 members made the Supreme Sacrifice, the FDNY grappled with the unimaginable loss of life while at the same time rebuilding its decimated Department. Processes were in place to handle line of duty deaths, but not for this unthinkable number of members. In the days, months and even years that followed, the FDNY faced the enormous challenge of grieving, honoring their fallen and their families, and beginning the long path to recovery. During this time, the Department's Ceremonial Unit took on a critical role—not only helping to manage hundreds of funerals and memorials, but donation ceremonies and tributes were a constant for many years. As a department, the FDNY always honors and remembers their fallen heroes. Post-9/11, the Ceremonial Unit rose to this challenging occasion, which is unmatched in the history of the fire service. The intention being—to honor our fallen, support their families on their darkest day in a dignified, fitting tradition. Host Elizabeth Cascio sits down with two key players from those early days—First Deputy Commissioner Mark Guerra and Lieutenant Joe LaPointe—to hear how they responded on September 11th and how, while the Department was healing and rebuilding, the Ceremonial Unit attended multiple funerals and memorials daily—the most being 25 in one day.

Summary: In this episode of the Experience Revolution podcast, host Dave Murray speaks with Katie Osborne, co-owner and vice president of marketing for Alpenhaus. They discuss the evolution of Alpenhaus, a family-run business that has expanded from a ski shop to a retailer of various outdoor fun products. Katie shares insights on the importance of customer experience, the tools and processes they have implemented to enhance service, and how they engage employees in this mission. The conversation also touches on the significance of recognition and awards, the impact of the Customer Experience Executive Academy (CXEA), and the continuous improvement mindset that drives Alpenhaus forward. Katie offers valuable advice for newcomers to the customer experience field, emphasizing the need to start small and focus on pain points. Takeways: Alpenhaus has evolved from a ski shop to a diverse outdoor retailer. Customer experience is woven into the fabric of Alpenhaus. Tools and processes are essential for delivering great customer experiences. Engaging employees through videos and role-playing enhances service standards. Recognition of employees for service excellence is crucial. CXEA provided valuable insights and tools for success. Continuous improvement is necessary for maintaining high standards. Internal communication plays a key role in reinforcing customer experience. Anecdotes of exceptional customer service highlight the company's commitment. Starting with small, manageable changes can lead to significant improvements. Chapters: 00:00Introduction to Alpin Haus and Its Journey 02:41The Importance of Customer Experience 05:22Tools and Processes for Success 08:13Engaging Employees in Customer Experience 11:23Recognition and Awards for Service Excellence 14:05The Impact of CXEA on Alpenhaus 16:54Continuous Improvement in Customer Experience 19:30The Role of Internal Communication 22:25Anecdotes of Customer Service Success 25:08Future Plans for Customer Experience 28:02Advice for Newcomers to Customer Experience   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Some processes in our lives, though painful and uncomfortable, are for our own good.

In this episode of the Leading in Dentistry Podcast, Dr. Wes Eggett shares a simple but powerful lesson inspired by his four-year-old daughter. Watching her put on pajamas inside out sparked the realization that many of us create clever workarounds that actually make life harder. From skipping instructions, to isolating ourselves, to clinging to outdated habits, we often make leadership and dentistry more complicated than it needs to be.Dr. Eggett explores three common ways we “do things the hard way” and connects them to practical leadership lessons for the dental office. Along the way, he challenges listeners to rethink how they approach training, teamwork, and systems in their practices. This episode is an invitation to stop working against yourself, simplify your approach, and set your team up for sustainable growth.- Episode on Making Changes to Processes - https://www.buzzsprout.com/2336973/episodes/15029692Music from #Uppbeat (free for Creators!): https://uppbeat.io/t/matrika/funk-style - License code: KUYOIZCBFCF1FOMP https://uppbeat.io/t/roo-walker/bolt - License code: RS1AU6Y5DGD5A3H8. https://uppbeat.io/t/doug-organ/boogie-time License code: 5EUWDIFBWYHENXPQ

What You'll LearnWhy sustainability wasn't the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience.The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics.How ThredUp scaled partially automated distribution centers to process over 100,000 unique items daily.The key metrics that balance throughput, speed, and quality in large-scale resale operations.How generative AI and visual search transformed discovery, personalization, and customer confidence.The cultural practices — hackathons, AI bootcamps, and atomic building blocks — that sustain innovation and rapid adoption internally.How Resale-as-a-Service enables major brands like Madewell to run white-labeled resale programs powered by ThredUp's technology and operations.Highlights00:00 – Introduction: Dan's 15-year journey at ThredUp02:00 – Why sustainability alone didn't drive growth04:00 – The bag-drop pivot: asset-backed vs. P2P resale07:30 – Marketplace dynamics: limited buyer-seller overlap09:00 – Jobs-to-be-done thinking & unlearning old models12:00 – Scaling ops: from scrappy warehouses to the world's largest clothing carousel17:00 – Throughput vs. quality: metrics that matter21:00 – AI-powered search & discovery: cottagecore to mermaidcore26:30 – Internal AI adoption: hackathons & “atomic building blocks”33:30 – Building a culture of innovation and infinite learning36:30 – Resale-as-a-Service for brands like Madewell39:30 – Future of shopping: agentic AI and frictionless commerce42:00 – Shoptalk Fall preview + closing thoughtsQuotes[00:02:30]: “Even if someone cares about the planet... we did not find product-market fit. We had to work a lot early on to better understand the needs of both buyers and sellers.” - Dan DeMeyere[00:12:15]: “It was a little bit like jumping out of an airplane and just having trust in ourselves that we're gonna build or find a parachute before we hit the ground.” - Dan DeMeyere[00:20:30]: “Trust is so important, especially in the used space. We have to become clever in helping customers feel confident with the potential fit and flattery of every item.” - Dan DeMeyere[00:39:30]: “If your core experience can be improved through AI, why do you need to put ‘AI' on the website? It's about the value you bring, the job they're hiring you for.” - Dan DeMeyereAbout the GuestDan DeMeyere is the Chief Product and Technology Officer at ThredUp, a leading online resale platform pioneering sustainable fashion through technology and operational innovation. With 15 years at ThredUp starting from its inception, Dan has overseen the company's evolution from a peer-to-peer marketplace into a high-velocity, AI-enabled resale giant processing over 100,000 items daily. He is passionate about customer-centric product development and leveraging AI to transform retail experiences at scale.Links Mentioned- ThredUp: https://www.linkedin.com/company/thredup/- Dan DeMeyere on LinkedIn: https://www.linkedin.com/in/dandemeyere/

Are your daily tasks keeping you from growing your business? In this episode, business coach and systems strategist Holly Jean Jackson joins us to share why documenting key processes, like sales, client onboarding, and team workflows, is the secret to sustainable growth. Tune in to learn how the right systems (and tools like ClickUp, Pipedrive, and ActiveCampaign) can help you delegate with confidence, create “delight moments” for your clients, and free up your time to focus on what matters most.

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you an agency owner chasing the $1 million mark, believing that milestone will finally transform your business? Today's featured guest once felt the same way—until he got there and discovered it was all a myth. Hitting seven figures looked like success on paper, but behind the scenes he was burning himself out just to keep things afloat. In this episode, he reveals the processes that helped him escape no man's land, the critical lessons he learned about hiring, and the one thing he would do differently if he had the chance to start over. Justin Rashidi is the CEO and co-founder of SeedX, where he leads data-driven marketing strategy and operations. Justin never planned to start an agency, but what started as a tutoring gig in New York soon turned into a full-blown business. After getting past some common agency growth hurdles, he'll share what he's learned on overcoming no man's land, hiring, why he thinks like a SaaS founder when it comes to running his agency, and more. In this episode, we'll discuss: Don't fall for the million-dollar myth. Why growing fast was a problem and how he would change it. Hiring? Don't go for the entrepreneur type. Getting beyond ‘no man's land'. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. When “The Side Thing” Has the Potential to Become a Growing Business Justin grew up in a family where being a doctor, lawyer, or engineer was the gold standard. Entrepreneurship wasn't even on his radar. After moving to New York and starting a tutoring company, he realized business was way more fun than he expected. That small company eventually led him into freelancing—websites, marketing, whatever clients needed. The real turning point came when he and his now-wife recognized that the “side thing” they kept ignoring was actually worth building. Instead of just coasting from project to project, they doubled down and started turning Seedex into a functional, growing organization. The Million-Dollar Myth Hitting the million-dollar mark sounds like the dream milestone for agency owners. Justin admits he thought so too… until he actually got there three years into the business. In reality, it was one of the hardest stages of growth. At that point, your agency looks successful on paper, but reality tells a different story. You don't have the capital to hire senior talent. Your team is probably junior and undertrained. Processes are shaky. And you—the founder—are working yourself into the ground to hold it all together. Justin remembers that stage as “a form of hell” that helped him understand why many owners try to sell at one million. He was gaining weight, losing weekends, and burning out fast. Scaling too quickly without solid processes or proper capital can trap you in a worse spot than before. Grow Slower, Build Stronger Looking back, Justin sees one of the biggest problems for his agency was how fast they grew. If he could change anything, he would've slowed down growth. That doesn't sound sexy, but it's real. At the moment, it felt exciting to see his business grow so much. What he didn't know, however, was that scaling without processes or capital is like building a skyscraper on quicksand—it looks impressive until it collapses. He recommends two key moves for agency owners chasing growth: Build strong processes first. Make sure you can consistently deliver client success before you pile on more clients. Secure working capital. Don't wait until you're desperate for cash to get financing. Get a line of credit while things look good—because once you actually need it, banks disappear. This is one of those lessons that sounds boring… until you've lived through the chaos yourself. Thinking About Hiring Entrepreneurs? Justin Says “Just Don't” Another one of Justin's biggest realizations after hitting $1 million was that he had pushed the agency as far as his own hustle could take it. Suddenly, growth wasn't about what he could do—it was about what his team could do. As he put it, “I got myself here, now I have to get the rest of the team here too.” That's when he realized growth isn't about finding the right “how,” it's about finding the right who. That focus on hiring also came with hard lessons, Justin learned what makes an employee succeed or fail within an agency. He also learned the hard way: never hire entrepreneurs. Entrepreneurs leave within 6–12 months to chase their own ventures. Instead, hire people who want to grow inside your company, who hold themselves to high standards, and who take ownership of improving processes. Once you have those people, agency life gets a whole lot easier. You're no longer solving every problem yourself—you've got a team that can think, adapt, and solve without you micromanaging. Beyond “No Man's Land” Every agency owner eventually hits that “no man's land” stage—the space between $1M and true scale—where everything feels hard. For Justin, it didn't end with some big breakthrough moment. It faded slowly over time. Piece by piece, things got easier: better operations, employees leveling up, hiring stronger talent, having more capital, and—maybe most importantly—understanding how a business actually functions. That compounding effect created stability. And while he wouldn't call it easy, he admits the business is way more enjoyable today than it was a few years ago. Numbers Don't Lie Which KPIs you pay attention to may differ depending on your particular market. When it comes to running SeedX today, Justin thinks like a SaaS founder and focuses a lot on contract retention and contract expansion. He wants zero churn and contracts that expand over time. That's how you build a healthy, stable agency without constantly chasing short-term clients. On top of that, he keeps a close eye on profit margins - aiming for 20% and runs monthly reviews with a tight bookkeeping process. For some, the more their agency grows the harder it is to maintain margins. In Justin's case, as his business has grown, their margins have expanded. Why? Because they got better at scoping projects and started moving upmarket to clients who pay properly for expertise. The agency world is full of bad scoping, undercharging, and scope creep. Justin's team now tracks time, analyzes leakage, and runs post-project reviews to tighten estimates. Raising Prices and Playing to Win One of the most powerful lessons Justin learned once he started tracking these KPIs was the danger of undercharging. Once he was running profitably, he realized he should be charging some clients more, and at this point he was confident enough to go back to clients and renegotiate that rate. In the early days, fear drove pricing. He didn't think clients would pay more. Now he sees it differently. If a prospect won't pay what it's worth, let them go. The client that undercut you will eventually realize they made a mistake—and when they come back into the market, they'll be ready to pay at the right price. “It's like a magic $30K shows up,” he says. Since you're running operations correctly and the time is already committed, that revenue drops straight to the bottom line. That's the power of pricing confidence. So stop racing to the bottom. Raise your rates, deliver great work, and let the unprofitable clients filter themselves out. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Freedom by Design: How to Build a Profitable Business That Serves Your Life with Michael Walsh   Most entrepreneurs start their journey with the dream of freedom—yet many quickly find themselves trapped by the very businesses they built. Revenue grows, responsibilities pile up, and the joy of entrepreneurship fades into overwhelm. In this Episode of the Profit Answer Man, I sat down with Michael Walsh, founder of the Walsh Business Growth Institute and author of Freedom by Design, to unpack how business owners can create companies that support—not suffocate—their lives. Michael has spent over 30 years guiding business owners through the predictable “danger zones” of growth. His message is clear: profit and freedom come when you design your business around your life, not the other way around.   Key Insights from Michael Walsh:  Business Must Serve Life, Not Just Profit. Too many owners chase revenue milestones—$1M, $5M, $10M—only to find bigger problems waiting at each stage. Michael warns: if profit is your only motivator, satisfaction will always elude you. The companies that thrive long-term are those designed to support the owner's life and impact. Reflection: Is your business structured to fuel your life's goals—or is your life revolving around your business? Growth Brings Predictable “Danger Zones”. Michael outlined the common revenue milestones where owners hit walls: $1M–$1.2M → the “zone of hell” where you're too big for DIY systems but too small to afford enterprise solutions. $5M and $10M → structures and systems must evolve or growth stalls. $12M–$20M → the toughest chasm, where people complexity and outdated processes collide. Takeaway: Each new level requires reinventing systems, structures, and leadership—not just “working harder.” Systems Alone Don't Scale—People Do. Rocky and Michael both love spreadsheets, but Michael cautions: numbers tell the story, but people drive the result. A well-designed business empowers its people to excel rather than constraining them with rigid systems. Reflection: Are your processes freeing your team to use their strengths—or boxing them in like cogs in a machine? Freedom Comes from Teamwork, Not Control. Michael stresses that leaders must shift from command-and-control to building intelligent ecosystems. True management is about helping people think, thrive, and work together. When teams are supported—not micromanaged—2+2 can equal 6. Question: How much time do you spend training people how to work together, not just what to do? The Future Belongs to the Creative Business Owner. AI is transforming the business landscape, but Michael warns that owners who outsource thinking to machines lose their edge. The next era isn't the Information Age—it's the Age of Creativity. Those who combine human insight with AI tools will thrive. Action Step: Don't fear AI—learn to use it as a creative partner to free you up for high-value problem solving.   Key Takeaways:  Profit Alone Won't Bring Fulfillment. Chasing revenue milestones without purpose leads to burnout. Businesses built around life goals—not just profit—create more satisfaction and sustainability. Growth Has Predictable “Danger Zones”. Each revenue milestone ($1M, $5M, $10M, $20M) comes with hidden challenges. Systems, structures, and leadership must evolve at every stage, or growth will stall. Systems Must Support People—Not Control Them. Processes should free your team to use their strengths, not box them in like cogs. Businesses thrive when systems empower people to excel. Freedom Comes Through Teams, Not Micromanagement. Leaders must shift from command-and-control to cultivating intelligent ecosystems. Strong teamwork multiplies results and creates freedom for owners. The Next Age is Creativity, Powered by AI. AI won't replace entrepreneurs—but those who creatively combine human judgment with AI tools will have a massive advantage in the years ahead.   About Michael Walsh: Michael Walsh is the founder of the Walsh Business Growth Institute and author of Freedom by Design: The Business Owner's Guide to Grow, Make an Impact, and Find Joy Again. For over 30 years, he has helped business owners in Canada, the U.S., and Europe scale profitably by aligning their companies with their life goals.   Links: Website: http://www.walshbusinessgrowth.com LinkedIn: https://www.linkedin.com/in/michael-walsh/   Conclusion: Freedom in business isn't about hitting the next revenue milestone—it's about designing a company that grows with you, supports your lifestyle, and empowers your team. Michael Walsh reminds us that profit follows purpose, systems must evolve with scale, and people—not spreadsheets—ultimately drive success. As the business landscape shifts into the age of creativity, those who align vision, systems, and people while leveraging tools like AI will unlock both profitability and freedom. Your business should give you life, not take it away. The choice to design it that way is yours.   Richer Soul Ep 440 The AI Driven Leader with Geoff Woods: https://richersoul.com/?s=Geoff+Woods   #ProfitFirst #BusinessGrowth #FinancialFreedom #SmartScaling #EntrepreneurLife #BusinessStrategy #LeadershipMatters #CashFlowFix #PurposeDrivenBusiness #CreativeEntrepreneur   Watch the full episode on YouTube: https://www.youtube.com/@profitanswerman Sign up to be notified when the next cohort of the Profit First Experience Course is available! Profit First Toolkit: https://lp.profitcomesfirst.com/landing-page-page  Relay Bank (affiliate link): https://relayfi.com/?referralcode=profitcomesfirst Profit Answer Man Facebook group: https://www.facebook.com/groups/profitanswerman/ My podcast about living a richer more meaningful life: http://richersoul.com/ Music provided by Junan from Junan Podcast Any financial advice is for educational purposes only and you should consult with an expert for your specific needs. #profitfirst

Michel Foucault's thought, Maddalena Cerrato writes, may be understood as practical philosophy. In this perspective, political analysis, philosophy of history, epistemology, and ethics appear as necessarily cast together in a philosophical project that aims to rethink freedom and emancipation from domination of all kinds. The idea of practical philosophy accounts for Foucault's specific approach to the object, as well as to the task of philosophy, and it identifies the perspective that led him to consider the question of subjectivity as the guiding thread of his work. Overall, in Michel Foucault's Practical Philosophy: A Critique of Subjectivation Processes (SUNY Press, 2025) Cerrato shows the deep consistency underlying Foucault's reflection and the substantial coherence of his philosophical itinerary, setting aside all the conventional interpretations that pivot on the idea that his thought underwent a radical "turn" from the political engagement of the question of power toward an ethical retrieval of the question of subjectivity. Maddalena Cerrato is an assistant professor in the Department of International Affairs. Morteza Hajizadeh is a Ph.D. graduate in English from the University of Auckland in New Zealand. His research interests are Cultural Studies; Critical Theory; Environmental History; Medieval (Intellectual) History; Gothic Studies; 18th and 19th Century British Literature. YouTube Channel here Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

In this conversation, Tommy Mello and Ryan Lee discuss the essential elements of business success, including the importance of mindset, pricing strategies, and building a strong team. They explore the challenges of partnerships, the significance of intentional living, and the need for effective marketing strategies. The discussion emphasizes learning from mistakes, the role of systems in business, and the impact of leadership on company culture. They also touch on financial strategies for sustainable growth and the importance of continuous learning and networking in the business landscape.   00:00 Setting the Stage for Success 03:03 Intentional Living and Business Growth 05:51 The Importance of Mindset in Business 08:58 Navigating Partnerships and Family in Business 12:06 The Power of Pricing and Value 14:49 Building a Winning Team and Culture 17:45 Marketing Strategies for Growth 20:36 Learning from Mistakes and Failures 23:32 The Role of Systems and Processes 26:31 The Impact of Leadership on Business 29:51 Financial Strategies for Sustainable Growth 32:37 The Importance of Continuous Learning 35:24 Building Relationships and Networking 38:27 The Future of Business and Innovation 41:28 Final Thoughts and Key Takeaways  

We all know people who have suffered with cancer. It's a major affliction of our modern world and many scientists are studying it closely to find a cure. Karl Krueger is one such scientist who has spent much of his career in cancer research. Today, host Casey Luskin speaks with Krueger about his work and what cancer can teach us about the limits of Darwinian processes. In his tenure at the National Cancer Institute, Krueger had a front-row seat to cancer research progress. After reviewing countless research projects and mountains of data, Krueger learned that cancer doesn't create new features at the molecular leveI, it degrades them. And breakage of aboriginal design is a hallmark of Darwinian processes. Krueger explains in this illuminating discussion. Source

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