Podcasts about processes

When's the last time you came across a really well-oiled machine? Well, you might not have even known it was there! Yup, and that's kind of the point. Processes blending seamlessly into the structure that they serve and support is a beautiful thing. It's really only when we run into a process that's out of date or out of touch that we recognize there's something that's wrong with the picture. In today's episode, we want to talk about the positive side of processes, the side that has the potential to catapult your business forward. If information and communication are the central nervous system of your organization, then process and procedure are its spine, giving it structure and stability. We create and implement processes in our businesses that give form and structure, but also extend the capacity of our team! At the same time, we scrutinize these processes relentlessly as soon as they stop delivering the results that we want! Here's the deal: all things change, your clients' needs change, your team members change, etc. Process gives form and structure to your organization, but they must remain flexible. Let's take a look at how healthy processes could help your business scale to success! Enjoy today's episode! Grace and peace, Chris

Tom Fox asks Stephen Shapiro what makes him so passionate about innovation. He replies, “It is the key for economic growth for companies, for individuals and society.” Twenty-five years ago, Stephen launched a successful innovation practice at Accenture that focused on value creation and growth. He left Accenture in 2001, but his ongoing work is still all about innovation. Tom Fox welcomes him to this week's show to discuss his patented FAST innovation process.  FAST Innovation Tom asks Stephen to describe his FAST innovation approach. Processes need to be repeatable and predictable, Stephen says. FAST stands for Focus, Ask, Shift and Test. People usually think of the mass production of ideas and suggestions when they think about innovation. However, true innovation requires you to determine where to focus your limited energy and resources on what is most important. Then, ask more goal-specific questions that would enable you to deliver better solutions. Finally, test these solutions to bring them to market. Culture of Innovation How do you build a culture of innovation, Tom asks Stephen. How did you build it in a massive company like Accenture? Culture is important because that becomes the norms, beliefs, and behaviors that people take on, Stephen replies. Most companies are on one of three levels: they see innovation either as an event, a process, or a system. A culture of innovation allows employees to work more flexibly as they know the rules and how to execute them seamlessly. Asking Better Questions “Innovation isn't about the idea, it's not about the solution; it's actually about the value it ultimately creates,” Stephen tells listeners. He is passionate about creating something of value and then selling it in a way that people become excited about it. He tells Tom about the books he authored and highlights key takeaways from his recent book Invisible Solutions. The book is based on a tool that Stephen developed; “its purpose is to help people stop looking for answers and to look for better questions,” he remarks. The process of reframing allows you to look at the problem from a different angle. Better questions lead to better solutions. Talent Acquisition and Retention Stephen's white paper, How We Created a 20,000-Person Culture of Innovation at Accenture… and You Can Do It Too, advocates training masters and having them push the innovation message throughout the organization. Innovation -and compliance- has to be for people by people, Tom and Stephen agree. Hiring strategy is part and parcel of this. Hire for divergent thinking, Stephen advises. “People have different perspectives, different experiences, different personalities and when we embrace that and appreciate what each person brings to the table, then we can create a powerful culture of innovation.” If your company creates a culture of innovation with strong values, you'll attract and keep top-level talent. People prefer to work at companies where it feels like their work matters and their individual, unique talents are recognized and appreciated. They want to work for companies where they are evaluated based on their skill set and are rewarded appropriately. Read full show notes at Innovation in Compliance. Resources  Stephen Shapiro | LinkedIn | Twitter  Website | Personality Poker | Invisible Solutions  White Paper: How We Created a 20,000-Person Culture of Innovation at Accenture… and You Can Do It Too

Daniel Callaghan is CEO of Veremark, a world-leading background and pre-employment screening platform for fast-growing businesses. With more than a […]

In this episode: marginal gains, prioritizing your present, purposeful living, impacting others, and goal setting. Whether you like it or not we all will eventually die someday, and when that time comes the last thing we want to do is to look back on our lives with regret. Oftentimes in life we let expectations, outside obligations, and future ambition rule over us in the present, without fully realizing we could be living our dream life in the present! Nobody understands this more than former hospice doctor Jordan Grumet (aka Doc G) who comes back to the show to discuss the importance of finding meaning in the way we approach our goals, and how becoming more intentional and present could lead to a more fulfilling and purposeful life! Jordan "Doc G" Grumet Website: jordangrumet.com Book: Taking Stock: A Hospice Doctor's Advice on Financial Independence, Building Wealth, and Living a Regret-Free Life Podcast: Earn & Invest Blog: DiverseFI Timestamps 1:27 - Introductions 2:30 - Sam's Story 6:29 - It's Not Bout The Goals, It's about The Processes 14:23 - Marginal Gains 17:33 - Prioritizing Yourself 23:24 - Your The Star of Your Own Story 27:20 - Making Ripples and Impacting Others 35:24 - What Would You Do if Money Wasn't an Issue? 41:36 - Money is a Tool and Measuring Friction 50:15 - Conclusion Resources Mentioned In Today's Episode Real Estate & Financial Independence Podcast with Coach Carson Ordinary Sherpa "Die With Zero" by Bill Perkins JL Collins "The Tail End" by Tim Urban Subscribe to The FI Weekly! If You Want To Support ChooseFI: Earn $1,000 in cashback with ChooseFI's 3-card credit card strategy Share FI by sending a friend ChooseFI: Your Blueprint to Financial Independence Track your personal finances with Personal Capital Compare, buy, and save big on insurance with Policygenius Keep learning or start a new side hustle with one of our educational courses Slash your cell phone bill without sacrificing service with Mint Mobile

View in HD at . If you have Adobe Creative Cloud installed then every time you start your Mac the Creative Cloud app and a number of big background processes will start automatically. If you don't use Adobe apps every day, you may want to change this so none of it starts until you use your first Adobe app.

About Kevin:A tall guy solving big sales problems for business owners.  Kevin is the President of Lighthouse Sales Advisors and since founding it, he's built the practice around helping private businesses owners solve sales problems that hinder growth or scale.   Kevin builds, fixes, and manages sales teams for those business and is known for an operational and analytical approach to solving tough sales challenges.In this episode he breaks down the importance of sales and overall processes in your business.You can learn more about his background in public and private organizations here: https://www.linkedin.com/in/kwlawson/Taming the Hustle... or Something of the SortsHelpful and entertaining financial planning and marketing advice mixed with lots of laughsListen on: Apple Podcasts Spotify Podcasting Business SchoolPodcasting tips for launch, growth, and monetization.Listen on: Apple Podcasts Spotify The Master Delegator PodcastLearn how to delegate effectively and become the CEO of your business not an employee!Listen on: Apple Podcasts SpotifySupport the show

Implementing these processes has quite literally doubled our profits in the last year. This value-packed episode will walk you through the specific processes we've implemented with guidance on how you can do the same. This is probably one of the most value-adding podcasts we've ever produced. Listen, take note & more importantly…take action! 

Welcome back to season 3! I've been on hiatus for the last month or so, spending extra time on my upcoming retreat. By the way, if you're feeling like the summer left you overwhelmed and exhausted and you didn't have nearly enough fun,, you should definitely check that out. kortneyrivard.com/retreatIn this week's episode, I am diving into our processes and patterns - the way we do things. Some of our processes serve us well, and others, well... not so much.But it's so important to understand your processes and patterns and to be patient and compassionate toward yourself with them. They have been around for a long time and they came to be for a reason!!Once you understand your processes, you can course-correct and make little tweaks (question your limiting beliefs and Stories, etc) to better support you, but you can also soften and accept that a lot of your processes are just part of how you're wired. You can look at how you can work with them instead of against them.=== RESOURCES ===Please check out the information for RISE: The Live Retreat Experience HEREWelcome to the podcast! Here, you'll hear stories + inspiration about showing up in the world authentically and having the courage to create the life you want. I'm your host, Kortney Rivard - mom, "recovering engineer", lover of the outdoors & professional life coach. I help smart women just like YOU live happier lives full of purpose and joy by empowering them to love who they are, get unstuck, and take action toward creating the life they dream of. Thanks for tuning in! Visit https://www.kortneyrivard.com/lovelife to download a free guide on how to create a life you love!Support the show

QUICK LINKS:• The Agency Profitability Toolkit - Get the templates, formulas, and frameworks we've used with our consulting clients to help them double their profitability in under 60 days, absolutely free.• For more information on our Agency Profitability Systems and Consulting, check out parakeeto.com• Love the podcast? Leave us a review on the platform of your choice at this link.• Want to see/read more about this episode? Then do make your way to parakeeto.com/blogGUEST LINKS:The Digital Hug NewsletterGive & Get the bookEmployer Branding SprintsPH Creative resources/blogABOUT BRYAN ADAMS:CEO and founder of PH Creative, there are many strings to Bryan's bow – bestselling author, podcaster, creative strategist, specialist speaker – the list goes on! A recognized employer brand thought leader, Bryan changes the landscape of how it's done with his ‘Give & Get' philosophy and framework

Our guest today is Patrick Sauer, president and founder of Next Health Innovations, LLC. Patrick is also an MGMA consultant with more than 20 years of healthcare leadership and executive experience with hospitals and healthcare systems. Patrick has earned his MHA, FACHE, CMPE and he's here today to talk about his healthcare journey, the role of an MGMA consultant, and how to create better patient care processes in healthcare organizations. Resources: MGMA Consulting: https://www.mgma.com/consulting/overview Patrick Sauer: https://www.mgma.com/consulting/meet-the-team/patrick-sauer-mha-fache-cmpe MGMA's Leaders Blog: https://www.mgma.com/events/medical-practice-excellence-leaders-conference/leaders-blog (Watch www.mgma.com or the MGMA Insights newsletter for a new Leaders Blog post each week. You can find it on the homepage of www.mgma.com.) Sponsor: Social Climb — Are you still asking your patients, “How did you hear about us?” Your great reputation, fantastic website, and amazing advertising campaigns don't matter if they don't bring in new patients. If you're not collecting data on your marketing efforts, you're wasting your marketing spend. Visit Get.SocialClimb.com/MGMA to learn how SocialClimb's platform helps you get more patients with data-backed marketing that tracks patients from first touch to a scheduled visit and beyond. We'd love to hear from you. Tell us what you think. Let us know if there's a topic you want us to cover or an expert you'd like us to interview. Email us at podcasts@mgma.com. The MGMA Insights podcasts are produced by Daniel Williams, Rob Ketcham and Decklan McGee.

Fuel and materials have increased and now you find yourself executing a project with a high material cost than the original forecast. Unfortunately this is an issue that many are facing in our industry right now. In this episode of the Smart Buildings Academy Podcast we are going to discuss how to use processes to overcome inflation. Together we will build a example process for your building automation work.

"Habits and goals, by design, complement each other."   Oh, the irony. When The Habit Factor® was published in 2010, the idea of using habits to achieve goals as a process for goal achievement was unheard of. The Habit Factor's subtitle demonstrates its originality at the time: An Innovative Method to Align Habits with Goals to Achieve Success. Due to its predominantly negative connotation, all of the prior goal achievement best practices excluded habit entirely. Processes like S.M.A.R.T. goals did not mention habits. Even scientific research papers that studied the relationship between habits and goals missed this important concept: The cultivation of habits, when aligned to a goal, will help you to achieve your goal more quickly. Fast forward to today, and it's almost like the exercise where 10 people line up to pass along a message. As the message moves from one person to the next, it becomes bastardized.   The same can be said for The Habit Factor's original message. Somewhere along the way, habits have somehow become "better" than goals. This is erroneous and dichotomous; they complement each other.   In this episode, MG reviews a few distinct qualities about each and how they work together. Enjoy the show! More "tweener" episodes are on the way. Stay subscribed, and be sure to check out the new YouTube Channel. Grab your H2G ALL-TIME Top Download PDF! https://podcast.thehabitfactor.com/habits-to-goals-best-practices-pdf/ It's time to make your goals "Automatic!" https://automaticgoals.com **** Feedspot's "Top 10 Habit Podcasts You Must Follow in 2021" New listeners, visit to get your free template and get up to speed immediately on the world-famous Habit Factor process! thehabitfactor.com/templates. Feel free to share the episode and leave a review on iTunes! Grab your FREE copy of As a Man Thinketh (PDF) right here: As a Man Thinketh ***** Subscribe iTunes here! Subscribe: Android | RSS ***** TOOLS/BOOKS WE RECOMMEND: Bucket List PRO (iOS app) iTunes Grab your FREE copy of As a Man Thinketh (PDF) right here: As a Man Thinketh The 3 C's of SucCcess (Mitch W. Steel) The Psychology of Achievement (Brian Tracy) The Power of Positive Thinking (Norman Vincent Peale) The Magic of Thinking BIG! (David Schwartz) Think & Grow Rich (Napoleon Hill) The Success Principles (Jack Canfield) Getting Things Done! (Allen's Great Book!) TRELLO! **HABIT FACTOR RESOURCES!!** The New HabitXP Planner! (FREE! The Habit Factor's Tracking Template) The Habit Factor® (website: BLOG, tips, tools, and other resources) The Habit Factor® Book (Amazon Kindle) The Pressure Paradox® Book (Amazon Kindle) The Habit Factor app (iOS, Android) The Pressure Paradox™ **WEBINARS** Get Unstuck Course  Habit Mastery: (FREE) Learn the process to Master Habit, Enhance Discipline and Strengthen Willpower: The 28-Day Breakthrough!

In this episode, Lauren talks to the seller of an Amazon KDP business created in June 2014 in the books and culinary niches. Listen in to find out how the business makes an average of $7,521 per month in net profit, why the seller has decided to sell, the lessons learned from running the business, and much more. Visit https://app.empireflippers.com/listing/62024 to learn more about this business.

In part two of this podcast series, Claudia Martorell and Christina Kelley continue their informative discussion of issues that affect noncitizens who want to travel abroad. The speakers discuss single versus dual intent status, circumstances that may qualify for emergency advance parole, and the impact of H-1B and L-1 status, PERM and I-140 petitions, and F-1 student status on ability to travel.

In this week's episode, we're continuing our CEO Chat series where you get to know the mindset of an entrepreneur no matter where you are in your journey. We discuss how to establish a daily routine to help shape you as an entrepreneur. Take a listen to the episode!                 * I'm a multiple 7-figure online business owner. Whether you're building a business or working to be at the top of your craft, I created this podcast to explore what it takes. We highlight conversations around business, becoming an expert, mental health, relationships, family, finding balance, imposter syndrome and so much more!   This episode is also brought to you by Power Your Launch Marketing Accelerator: With over 10,000 students trained, Power Your Launch is designed to help entrepreneurs and business owners learn how to market their businesses online. Whether you run a product or service-based business, Power Your Launch can help. Learn how to drive more visibility, generate more leads, and drive more sales to your business. Power Your Launch helps you develop the skills necessary to put your business in front of your ideal customers.       FREE RESOURCES: Interested in learning about the podcast or growing your business, or do you have questions for me  | PowerYourLaunch.com/pod   LEARN MORE ABOUT MY PAID PROGRAM: Get 50% Off Enrollment | Learn.PowerYourLaunch.com   Say HI on Social: Host IG | instagram.com/abufofanah Pod IG | instagram.com/poweredaf Twitter |  twitter.com/theabufofanah Youtube | Watch Videos & Interviews     If you enjoy the podcast, it would mean a lot to us if you followed the show, leave a review, and share the podcast with your peers, friends, and family!

Victor Makinde is a coach and entrepreneur. He is our special guest today. As a family friend, Josiah has known Victor since childhood. The conversation is both candid and insightful. This podcast is a perfect blend of Mental Performance, Business, and Development. Josiah and Victor hit on the following areas: *Why sports is the best social program *African proverbs & goal setting *Perfect games vs. Highlight tapes *I didn't play football until my Senior year in high school *If you can't fight, you better be able to run *Processes vs. Patterns *I used my Pell grant to invest in stocks....all of it *Difficulty Level: Athlete vs. Business Person *Why the 'sharing economy' is huge *The most important trait *AND MUCH MORE Stay connected with "All Things Performance" official YouTube channel to get more podcasts, and interviews regularly. Do LIKE, COMMENT and SHARE. Don't forget to hit the SUBSCRIBE button and the BELL

!! SPOILERS !! SHOE...WHY THE SHOE.....SHOE STANDING???? SHOE STAND UP??? SHOE MEANING?????? HELP SHOE

Process or Execution of Process. Which is the thing that drives you crazy as a leader?  Easy to point fingers because you as the leader are frustrated. A lot of talk about the need for process in order to build a great culture. But many don't know how to even begin yet they blame their teams. What do you as leader have to do? In this episode I break down why process is important, how to build a process and then how to implement it into your own life, your team's or your business.  Tactical step for you to implement. Enjoy, please share with someone you know and love to hear what other topics you want help with.  About Glenn Pasch: "Everyone finds themselves in charge at some point in their lives. Yet many of us lack the skills to generate consistent results. My goal is to help you learn the skills to adapt and grow in your personal and business life.” Glenn Pasch is CEO of PCG Digital, a full service digital marketing agency that specializes in helping businesses create and deliver customers raving, recommending & returning for more. He is author of 2 books including "The Power of Connected Marketing" and has spoken and educated audiences throughout the US and internationally. Let's Connect: Linkedin: https://www.linkedin.com/in/glennpasch/​ Personal Website http://glennpasch.com/​ Company website: https://pcgdigital.com/  ]

Martina Bergant Marušič, Laboratory for Environmental and Life Sciences, University of Nova Gorica, SLOVENIA speaks on "Human papillomaviruses interfere with host cell processes during infection".

we are talking about processes. Every public adjuster should have its own. No matter if your processes are organized in Excel or some fancy software, the most important is to have them. I will explain to you also our different SOPs - Standard Operating Procedures, which help us tremendously to stay on track, to get those claims paid! Published on YouTube Jan 13, 2021

In this episode of the Firepreneurs Podcast, we resume unpacking the Job Checklist in our fifth episode of the series, specifically how to Implement and Utilize Door Hangers! This is tailored to home services companies, not just junk removal companies, as it is a foundational marketing impression that should be generated when you are out there doing the thing. It falls into Admin & Marketing/Sales processes within F.O.A.M. - If you don't like Boots on the Ground marketing then this may not click with you, but if you're looking to layer on your marketing tiers, then tune in! Each episode in this series will take a piece from the Job Checklist that Bennett and team use at Fire Dawgs and explain why they include it on the job checklist and ways to utilize it within your company. This is the first in a series of videos that will tackle one of the most important systems and processes in a home services company.  Enjoy!

CLICK HERE to listen to episode audio (3:58).Sections below are the following: Transcript of Audio Audio Notes and Acknowledgments ImagesExtra Information Sources Related Water Radio Episodes For Virginia Teachers (Relevant SOLs, etc.). Unless otherwise noted, all Web addresses mentioned were functional as of 8-1-22. TRANSCRIPT OF AUDIO From the Cumberland Gap to the Atlantic Ocean, this is Virginia Water Radio for the weeks of August 1 and August 8, 2022.  This is a revised repeat of an episode from August 2015. SOUNDS – ~4 sec – call from Great Egret then from Great Blue Heron. In this episode, we feature two mystery sounds, and a guest voice, to explore two striking birds—striking in looks, and striking in how they hunt.  Have a listen for about 30 seconds, and see if you can guess these two long-necked, long-legged wading birds. SOUNDS AND GUEST VOICE – ~30 sec – Voice: “At once he stirs and steps into the water, wading with imperial self-possession on his three-pronged, dragonish feet.  The water could not tremble less at the passage of his stilt legs as he stalks his dinner.  His neck arches like the bending of a lithe bow, one of a piece with the snapping arrow of his beak.” If you guessed, egret or heron, you're right!  The first call was from a Great Egret and the second from a Great Blue Heron.  The guest voice was Alyson Quinn, reading part of her “Lesson from an Egret,” inspired by a September 2007 visit to the Potomac River.  The word “egret” derives from an old German word for “heron,” a fitting origin for the many similarities between these two big birds.  The Great Egret and the Great Blue Heron are the two largest of 12 North American species of herons, egrets, and bitterns.  The Great Egret is strikingly white, while the Great Blue has only a partially white head over a bluish-gray body.  But a white subspecies of the Great Blue, called the Great White Heron, occurs in Florida.  Great Egrets and Great Blues both typically feed in shallow water, taking fish, amphibians, and other prey by waiting and watching quietly, then quickly striking with their long, sharp beaks.  The two species also share a history of having been widely hunted for their long plumes in the late 19th and early 20th centuries; the impact on their populations helped lead to nationwide bird-conservation efforts and organizations. Distinctive looks, behavior, and history make these two “Greats” a memorable and meaningful sight along Virginia's rivers, ponds, marshes, and other areas.  Thanks to Lang Elliott for permission to use this week's sounds, from the Stokes Field Guide to Bird Songs, and thanks to Alyson Quinn for permission to share her “Lesson from an Egret,” which gets this episode closing words. GUEST VOICE – ~18 sec – “I want to be more like the egret, with the patience to be still without exhaustion, to never mind the idle currents or be dazzled by the glamour of light on water; but, knowing the good thing I wait for, to coil my hope in constant readiness, and to act in brave certitude when it comes.” SHIP'S BELL Virginia Water Radio is produced by the Virginia Water Resources Research Center, part of Virginia Tech's College of Natural Resources and Environment.  For more Virginia water sounds, music, or information, visit us online at virginiawaterradio.org, or call the Water Center at (540) 231-5624.  Thanks to Ben Cosgrove for his version of “Shenandoah” to open and close this episode.  In Blacksburg, I'm Alan Raflo, thanking you for listening, and wishing you health, wisdom, and good water. AUDIO NOTES AND ACKNOWLEDGEMENTS This Virginia Water Radio episode revises and replaces Episode 277, 8-10-15. The sounds of the Great Egret and the Great Blue Heron were taken from the Stokes Field Guide to Bird Songs-Eastern Region CD set, by Lang Elliott with Donald and Lillian Stokes (Time Warner Audio Books, copyright 1997), used with permission of Lang Elliott, whose work is available online at the “Music of Nature” Web site, http://www.musicofnature.org/. Excerpts of “Lesson from an Egret” are courtesy of Alyson Quinn, from her blog “Winterpast” (September 21, 2007, post), available online at http://www.winterispast.blogspot.com/, used with permission.  Ms. Quinn made the recording after a visit to Algonkian Regional Park, located in Sterling, Va. (Loudoun County), part of the Northern Virginia Regional Park Authority.  More information about the park is available online at https://www.novaparks.com/parks/algonkian-regional-park. Click here if you'd like to hear the full version (2 min./22 sec.) of the “Shenandoah” arrangement/performance by Ben Cosgrove that opens and closes this episode.  More information about Mr. Cosgrove is available online at http://www.bencosgrove.com. IMAGES (Except as otherwise noted, photographs are by Virginia Water Radio.) Upper two images: Great Egret along the New River near Parrott, Va. (Pulaski County); photos by Robert Abraham, used with permission.  Third image: Great Blue Heron in a marsh at Wachapreague, Va. (Accomack County), October 5, 2007.  Bottom image: Great Blue Heron in a stormwater pond on the Virginia Tech campus in Blacksburg, July 28, 2015. EXTRA INFORMATION ABOUT GREAT EGRETS AND GREAT BLUE HERONS The following information is excerpted from the Virginia Department of Wildlife Resources (formerly Department of Game and Inland Fisheries), “Fish and Wildlife Information Service”: Great Egret “Life History” entry, online at https://services.dwr.virginia.gov/fwis/booklet.html?&bova=040032&Menu=_.Taxonomy&version=19202; and Great Blue Heron “Life History” entry, online at https://services.dwr.virginia.gov/fwis/booklet.html?&bova=040027&Menu=_.Taxonomy&version=19202. Great Egret Physical Description“Large, heavy, white heron with yellow-orange bill, black legs, long, slender neck, and long plumes extending beyond tail….” Behavior“Male selects territory that is used for hostile and sexual displays, copulation and nesting.  Adjacent feeding areas vigorously defended, both sexes defend.  …Migration occurs in fall and early spring along coast; winters further south than Virginia. …Foraging: alone in open situations; prefers fresh or brackish waters, openings in swamps, along streams or ponds; wader: stalks prey; known to participate in the 'leap-frog' feeding when initiated by cattle egret (Bubulcus ibis).  Prey are taken in shallow waters; prey usually includes insects, fish, frogs (adults and tadpoles), small birds, snakes, crayfish, and many others.  Nesting: in trees or thickets, 3-90 ft. above water in willows, holly, red cedar, cypress, and bayberry on dry ground in marshes.” Population Comments“Dangerously near extermination in early part of [20th] century due to plume hunting; population comeback hampered by loss of habitat, exposure to DDT and other toxic chemicals and metals. …[Predators include] crows and vultures….” Great Blue Heron Physical Description“Large grayish heron with yellowish bill, white on head, cinnamon on neck, and black legs,” Behavior“Territoriality: known to have feeding territory in non-breeding seasons, defended against members of same species.  Range: breeds from central Canada to northern Central America and winters from middle United States throughout Central America; in Virginia, is a permanent resident of the Coastal Plain. …Foraging: stands motionless in shallow water waiting on prey; occasionally fishes on the wing along watercourses, meadows and fields far from water.  They also take frogs, snakes, insects, and other aquatic animals.  Nesting: predominately in tall cedar and pine swamps, but may also be found on the ground, rock ledges, and sea cliffs; nests on platform of sticks, generally in colonies….” Aquatic/Terrestrial Associations“Salt or fresh shallow waters of lakes, ponds, marshes, streams, bays, oceans, tidal flats, and sandbars; feeds in surf, wet meadows, pastures, and dry fields.” SOURCES Used for Audio Cornell University Lab of Ornithology, “All About Birds,” online at http://www.allaboutbirds.org. Cornell University Lab of Ornithology, “Birds of the World,” online at https://birdsoftheworld.org/bow/home  (subscription required). Alice Jane Lippson and Robert L. Lippson, Life in the Chesapeake Bay, Johns Hopkins University Press, Baltimore, 2006. Merriam-Webster  Dictionary:“Egret,” online at https://www.merriam-webster.com/dictionary/egret;“Heron,” online at https://www.merriam-webster.com/dictionary/heron. National Audubon Society, “History of Audubon and Science-based Bird Conservation,” online at http://www.audubon.org/content/history-audubon-and-waterbird-conservation. Oxford Dictionaries/Oxford University Press:“Egret,” online at http://www.oxforddictionaries.com/us/definition/american_english/egret;“Heron,” online at http://www.oxforddictionaries.com/us/definition/american_english/heron. Chandler S. Robbins et al., A Guide to Field Identification of Birds of North America, St. Martin's Press, New York, 2001. Stan Tekiela, Birds of Virginia Field Guide, Adventure Publications, Inc., Cambridge, Minn., 2002. Virginia Department of Wildlife Resources (formerly Department of Game and Inland Fisheries), “Fish and Wildlife Information Service,” online at https://services.dwr.virginia.gov/fwis/:Great Blue Heron entry, online at https://services.dwr.virginia.gov/fwis/booklet.html?&bova=040027&Menu=_.Taxonomy&version=19202;Great Egret entry, online at https://services.dwr.virginia.gov/fwis/booklet.html?&bova=040032&Menu=_.Taxonomy&version=19202;“List of Native and Naturalized Fauna in Virginia, August 2020,” online (as a PDF) at https://dwr.virginia.gov/wp-content/uploads/virginia-native-naturalized-species.pdf.The Waterbird Society, online at https://waterbirds.org/. Joel C. Welty, The Life of Birds, W. B. Saunders Company, Philadelphia, Penn., 1975. For More Information about Birds in Virginia and Elsewhere Chesapeake Bay Program, “Birds,” online at https://www.chesapeakebay.net/discover/field-guide/all/birds/all. Cornell University Lab of Ornithology, “Merlin Photo ID.”  The application for mobile devices allows users to submit a bird photograph to get identification of the bird. Information is available online at http://merlin.allaboutbirds.org/. Cornell University Lab of Ornithology and the Audubon Society, “eBird,” online at https://ebird.org/home.  Here you can find locations of species observations made by contributors, and you can sign up to contribute your own observations. University of Michigan Museum of Zoology, “Animal Diversity Web,” online at https://animaldiversity.org. Virginia Society of Ornithology, online at http://www.virginiabirds.org/.  The Society is a non-profit organization dedicated to the study, conservation, and enjoyment of birds in the Commonwealth. Xeno-canto Foundation, online at http://www.xeno-canto.org/.  This site provides bird songs from around the world.  RELATED VIRGINIA WATER RADIO EPISODES All Water Radio episodes are listed by category at the Index link above (http://www.virginiawaterradio.org/p/index.html).  See particularly the “Birds” subject category. Following are links to some other episodes on birds in the family of herons, egrets, night-herons, and bitterns.Episode 118, 7-9-12 – Summertime sampler of birds, including Great Blue Heron. Episode 127, 9-10-12 – Green Heron. Episode 235, 10-13-14 – Black-crowned Night Heron.Episode 381, 8-14-17 – Midnight sounds near water, including Great Blue Heron.Episode 430, 7-23-18 – Marsh birds in Virginia, including Great Blue Heron and Least Bittern.Episode 478, 6-24-19 – Little Blue Heron.Episode 603, 11-15-21 – Fall bird migration, including Green Heron and Snowy Egret. FOR VIRGINIA TEACHERS – RELATED STANDARDS OF LEARNING (SOLs) AND OTHER INFORMATION Following are some Virginia Standards of Learning (SOLs) that may be supported by this episode's audio/transcript, sources, or other information included in this post.2020 Music SOLs SOLs at various grade levels that call for “examining the relationship of music to the other fine arts and other fields of knowledge.” 2018 Science SOLs Grades K-4: Living Systems and Processes1.5 – Animals, including humans, have basic life needs that allow them to survive. 2.5 – Living things are part of a system. 3.4 – Adaptations allow organisms to satisfy life needs and respond to the environment. 3.5 – Aquatic and terrestrial ecosystems support a diversity of organisms. 4.2 – Plants and animals have structures that distinguish them from one another and play vital roles in their ability to survive. 4.3 – Organisms, including humans, interact with one another and with the nonliving components in the ecosystem. Grades K-5: Earth ResourcesK.11 – Humans use resources.1.8 – Natural resources can be used responsibly.3.8 – Natural events and humans influence ecosystems.4.8 – Virginia has important natural resources.

Is manual invoice reporting a thing of the past? This week, our CEO, Rogier Rouppe van der Voort hosted Rom Lakritz, Co-Founder & CEO at Anchor. Together, they delved into the need for the automation of billing processes and the payments challenges that small companies face nowadays. Throughout the episode, Rom also explained how Anchor is redefining B2B billing, collections, and payments.  

It is critical that every company look at everything that they do and figure out how it can be streamlined and create a system and process behind it.

In today's episode Joshua Gillow from Yes Express shares some tips of how to improve systems and processes. Joshua's design build landscaping business does over $4,000,000 a year in revenue. One of his keys to better sales is by having excellent processes and systems. To save 50% off your registration, you can register here: Equip Exposition Registration (Coupon Code: PAUL saves 50% off) The Resource Center at GreenIndustryPodcast.com GetJobber.com/Paul Get Roll by ADP GPS Trackit Rain Bird The Landscaping Bookkeepers Kujo.com (Pauls10 Saves 10%) Ballard-inc.com (Coupon Code: PAUL Saves 10% Website Services: Pure Marketing Team Quickbooks Online Paul's Audiobooks: Cut That Grass and Make That Cash 101 Proven Ways to Increase Efficiency and Make More Money in Lawn Care Best Business Practices for Landscapers Follow us on YouTube: Green Industry Podcast Paul Jamison Follow us on Instagram: @greenindustrypodcast @pauljamison Follow us on TikTok: @pauljamison Follow us on Facebook: @greenindustrypodcast Connect with our Guest: https://www.yes.express/

“Everybody struggles. Building a business is really hard.” “But I'm going to keep listening to these podcasts and I'm going to keep pushing with my business… There's no silver bullet, there's no magic recipe, there's no pill. You just need to keep going and going and going and eventually you get there.” These are the wise words of my next podcast guest, and valued client, Karen Lloyd. In October 2020, Karen set herself the goal of transforming her recruitment business and coming on The Resilient Recruiter podcast to tell her story.  Well, she has achieved her goal and more. In the last 12 months, she has increased her billings by 300% through her relentless commitment to making small improvements to every aspect of her business, making her systems and processes more efficient and most importantly by never giving up. In this episode, you will be inspired by Karen's humility and resilience as she's bounced back from multiple setbacks and regained her confidence.  Karen is the Managing Director of Armstrong Lloyd, a leading recruitment firm in the technology marketing space. Karen specializes in helping CMOs and marketing directors within technology companies to grow their teams and exceed their targets.  Episode Outline and Highlights [1:14] Karen's story of resilience and how she was inspired by the Resilient Recruiter Podcast. [4:20] How Karen started her recruitment career at age 21 and initially felt like a failure. [10:54] The steps Karen took to triple her billings in 12 months, and doubled her best ever year from pre-covid times! [18:34] What Karen's learned from co-founding her first recruitment business at the age of 24 and scaling to a team of 20 people.  [24:15] The huge setback that knocked Karen's confidence, but ultimately led to Karen to launch her second recruitment business, Armstrong Lloyd, in 2014. [30:45] The turning point in her life and the parallels between running / personal fitness and running a recruitment business. [35:35] Karen reveals the biggest challenges she faced when growing her business. [35:20] Changes Karen made to her recruitment business to accelerate growth. [46:04] How Karen leverages content marketing and automated campaigns to get new clients. [50:55] Transitioning from contingency recruitment to a retained model. [54:55] Deciding whether to stay on your own or grow a firm. Starting a Recruitment Business at a Young Age and Growing to a Team of 20 “This is something I have learned for myself at a young age. Don't doubt yourself. Just try it, just do it, and see what happens.” This mindset equipped Karen with the determination to start her business with another person at the young age of 24. It was a challenging feat on its own – given that a transition from being a full-time employee to a business owner can sometimes be daunting.  But they managed to grow their firm to a team of 20. “It was an incredible journey and I have learned absolutely so much,” says Karen. She was involved in the major decision-making, marketing, hiring and launching new divisions from scratch. In this interview, Karen shares her insights and main learnings from this transition. Bouncing Back from Setbacks Karen also shared a time in her career ten years ago when her confidence took a knock. This was when she left the company she co-founded and had spent 14 years of her life building. It was heart-wrenching for Karen to walk away, but looking back she now knows it was the right thing to do. What helped her overcome an experienced that was hard? For Karen, it is learning to ask for help. Karen started seeking support from a coach. This was an eye-opening experience and a game changer for her. Any roadblock she experiences, may it be related to her personal life, her personal fitness or her business, she finds getting help from a coach is one of the best courses of action.  “The coaching part has been a phenomenal change,” is how she puts it. How to Run Effective Virtual Team Meetings We also talked about the changes that Karen implemented in her team to further accelerate their growth. One of the things that were discussed is running powerful online meetings with her team. Here are the takeaways from what Karen shared: Stop being too task-focused. Include time for ‘chit-chat'. Get feedback from your team members via informal conversations. Setting a timeline with a clear agenda. Have every person speak (sharing something going on with wins, challenges and updates). Our Sponsors This podcast is proudly sponsored by i-intro and Recruitment Entrepreneur. i-intro® is an end-to-end retained recruitment platform. Their technology and methodology allow recruiters to differentiate themselves from the competition, win more retained business, bigger fees and increase their billings. Their software combined with world-class training enables you to transition from transactional, contingency recruiter to consultative, retained recruiter. Instead of being perceived as a “me too” vendor, you'll be positioned as a “me only” solutions provider. Be sure to mention Mark Whitby or The Resilient Recruiter. Book your free, no-obligation consultation here: www.recruitmentcoach.com/retained Recruitment Entrepreneur is the world's leading Private Equity firm specializing in the international recruitment industry. If you've dreamed of starting, scaling and selling your recruitment business, this is your chance. James Caan and his team at Recruitment Entrepreneur are actively seeking ambitious recruiters who they can invest in. They provide everything you need to grow a successful recruitment business including: funding, financial expertise, coaching and mentoring, operational strategy, backoffice support, marketing and talent attraction solutions. Be sure to mention Mark Whitby or The Resilient Recruiter. Start a conversation here: https://www.recruitmentcoach.com/vc Karen Lloyd Bio and Contact Info  Karen placed her first candidate in 1996 - someone who she's still in touch today.  Karen has over 25 years experience in recruitment, with 20 years as a board director and business leader. She co-founded her first recruitment company at age of 24 and scaled it to 20 people. During that time, she started up a variety of new business divisions / brands from scratch. She's now the founder and Managing Director of Armstrong Lloyd, a leading recruitment firm in the technology marketing space. She's currently scaling the business and has increased her revenue by 300% in the last 12 months, doubling her previous best ever year.  Karen's also a valued member of Recruitment Coach Inner Circle coaching program. Karen on LinkedIn Armstrong Lloyd Marketing Recruitment website link People and Resources Mentioned Abid Hamid on LinkedIn Leanne Sara Jones Hunt on LinkedIn Mindset: The New Psychology of Success, by Carol Dweck Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach Related Podcast You Might Enjoy TRR#124 How to Recession-Proof Your Recruitment Business While Accelerating Growth, with Abid Hamid TRR#66 How to Grow Your Recruitment Business by Hiring Top Recruiters, with Leanne Sara Jones Hunt   Subscribe to The Resilient Recruiter  

America had been over-run and all of her Institutions infiltrated while the Boomers, Millennials and Generation Z slept. Thinking they were living on a Cruise Ship some are finally waking up out of their slumber to find out that its a battleship. Some it seems may never wake up. If you are waiting for a great leader or political force to ride in on a white Stallion and rescue her and humanity don't hold your breath. Yet there is a hero in the story, or better yet millions of heroes. That hero is you, and the millions of others, who through their collective actions realize that Saint Irenaeus was correct when he exclaimed, "The Glory of God is man fully alive"! This is Tuesday Night in the Smith Home for Sunday August 7th, 2022.Scripture:Wisdom 18: 5-9Hebrews 11:1-2, 8-19Luke 12:32-481 Tim 2:4 link to Tuesday Night in the Smith HomeAlso LISTEN TO Podcast #227: "Woke" Neo-Marxists are Destroying Our Children's Future and Taking Down Our Country, with  Veteran Investigator Tom Hampsonand/or #195: What is the problem with marriage? Love found, love lost and love redeemed: John Paul II's Wednesday Audience on Theology of the Body (4)Please consider being a Sponsor! "The future of humanity passes by way of the family"--John Paul II.     The John Paul II Renewal Center 's goal is to raise $2500.00 a month to fund a new team member whose focus will be to support the culture of life by helping to support and educate parents and children.  We already have the person, a seasoned teacher who is ready to go...help us bring  her on board!                                                  Our Goal:                                                   10 monthly donors @  $100.00 Month                                                   10 monthly donors @  $  50.00 Month                                                   40 monthly donors @  $  25.00 MonthUpdated  donor address:John Paul II Renewal Center902 S Randall RoadSTE C #296St. Charles, IL. 60174Support the show     Email me with questions!Contact Jack: BWYR Podcast is a production of the John Paul ll Renewal Center or email him at info@jp2renew.orgPlease share this with your friends and family!Don't forget to sign up for our Newsletter!!  JPll Renewal Center email listSupport the show

If something in your business can be measured, it's something you can improve. But we business owners often don't measure; instead, we're keen on licking our forefingers and sticking them up in the air to see which way the wind blows. If we want to scale our businesses and increase their value, we need to create a systematic guideline that's objective, measurable, and repeatable. In this episode, I discuss what standard operating procedures are and why every business needs to have them. I explain the importance of putting standard operating procedures (SOPs) into writing and how you can choose the appropriate format for your SOP manual. I also discuss how writing a solid SOP document can increase the value of your company and underscore how having effective SOPs can give you the freedom that you deserve.   “SOPs are instruction manuals for your company; they ensure that you're documenting every step you've done, so you can control the quality in your company.” - Justin Goodbread   This week on the Financially Simple Experience: What standard operating procedures mean for your business What tasks require standard operating procedures Why SOPs need to be put into writing and what it means to “train-scale” The KISS theory of business and how to write company SOPs Choosing the appropriate format for SOP documents Different CRM systems for your SOPs Deciding who writes your operating processes Outsourcing the creation of your SOPs How creating solid standard operating procedures can give you freedom and liberation   Resources Mentioned: Zoho CRM Confluence LucidChart Loom Process Street   Our Favorite Quotes: “There are so many tasks in a company. If you see a major process, you'll want to make an SOP for that, especially if it's a repeated task.” - Justin Goodbread “When you delineate SOPs into writing, it gives your team the rules on which it can operate, providing them with consistency while decentralizing management.” - Justin Goodbread “You don't have to let your business own you. Processes and SOPs are the keys to efficiency and liberty in business; they give you freedom.” - Justin Goodbread   About The Financially Simple Podcast If you are looking for a podcast that speaks directly to the challenges and puzzles of running a business, you've come to the right place. The Financially Simple podcast was built for you. With over 400 episodes and counting, our host Justin Goodbread covers a broad range of topics, from starting a small business to prepping it for sale, to growing your personal wealth. Justin's combination of analytical skills, tough love, and a healthy dose of experience delivers practical ideas that will benefit business builders at every stage of their business journey.  If you have questions or comments for Justin, submit those at: https://financiallysimple.com/ask-justin/ Connect with Justin: Financially Simple newsletter Facebook LinkedIn Twitter Subscribe Here: Apple Podcast Spotify Google Podcast iHeart Radio Stitcher   Let us know your thoughts about the show - please leave a review on iTunes to help others discover the podcast.   Financially Simple is a division of WealthSource Partners, LLC (“WSP”), which offers investment advisory and financial planning services. All investing involves risk of loss, including the possible loss of principal. Past performance does not guarantee future results and nothing in this podcast should be construed as a guarantee of any specific outcome or profit. All market indices discussed are unmanaged, do not incur management fees, costs and expenses, and cannot be invested into directly. Business planning services offered by WealthSource Business Advisors, LLC (“WBA”).   This podcast is distributed for informational purposes only. The content of this podcast represents the views and opinions of Justin Goodbread and/or the podcast's guests and does not necessarily represent the views and/or opinions of WBA, WSP, or their affiliates or representatives. Statements made in this podcast are subject to change without notice. Neither WBA, WSP, or their representatives, the podcast's hosts, or its guests have an obligation to provide revised statements in the event of changed circumstances. Statements made in the podcast are not to be construed as legal or accounting advice or as personalized advice of any nature. Listeners should conduct their own review of any statements made or strategies discussed and exercise judgment or consult with their own professional advisor to see how the information contained in this podcast may apply to their own circumstances.

This month we're trying to tame the plague of self-sabotage. Getting our inner critic to go from being our being our biggest enemy to becoming our best of friends. Stopping it to prevent us from growing, expanding, reaching our wildest desires, and truly living the life we aspire to. What better way than discussing this subject in a way that helps us re-frame the scary parts of our ego, from battling with our inner critic to releasing fears to finally taking action while not forgetting to explore the laborious phases of self-doubt, procrastination, and lack of motivation?Listen up to this gem,Namaste listeners! GROW - CONNECT - PROFIT GROW  by learning about -Battling our inner saboteur;Self doubts craved in our subconscious mind;Procrastination: laziness or copying mechanism? The joy threshold;Uncovering and releasing our fears;Acceptance of the human dichotomy;Processes to overcome self-sabotage;And more ...CONNECT  WITH ME About me and my brand strategy & design consultancy agency for companies and organizations driven by improving the world.Website: www.wahayu.comSay hi on the podcast instagram: www.instagram.com/conscious.mattersShow your love for the podcast by leaving a review and following our socials. PROFIT  by reading the full blog post here: www.wahayu.com/consciousmatters -SUPPORT this self-produced podcast:Leave a reviewSubscribe and Share Donate here - https://www.paypal.com/paypalme/consciousmattersThank you!Support the show

In this episode of Living The Empowered Life Podcast, Coach Tamiko talks with Anne Hill, The Fractional COO. They discuss how to Increase Your Profit Margin, Grow and Develop Your Dream Team, and Improve Productivity.

Aaron Wilkerson, Manager, Data Management, for child care and early childhood education company, Learning Care Group, talks with us about making processes and solutions agnostic to ensure data concepts are uniform to the business end-user In this week's episode of the Business of Data podcast, host Catherine King talks with Aaron Wilkerson, Manager, Data Management, for child care and early childhood education company, Learning Care Group about how the data management team has been working to enable the business to have greater access to data & insights. In the discussion this week: Getting data in the hands of teachers and business end-users The power of making backend sources agnostic How to keep key stakeholders aligned Business value should be the north star of every data team Prioritizing data projects Blending legacy systems with new structures

QUICK LINKS:• The Agency Profitability Toolkit - Get the templates, formulas, and frameworks we've used with our consulting clients to help them double their profitability in under 60 days, absolutely free.• For more information on our Agency Profitability Systems and Consulting, check out parakeeto.com• Love the podcast? Leave us a review on the platform of your choice at this link.• Want to see/read more about this episode? Then do make your way to parakeeto.com/blogGUEST LINKS:Wordable.ioCodeless.iouSERP.io LinkedIn linkedin.com/in/bsmarketer/ABOUT BRAD SMITH:Brad helps marketers save 90%+ on publishing with Wordable. He's also the founder of Codeless and founding partner at uSERP; content production and distribution agencies that work with fast-growing brands

This is a unique episode where we dive into some healing work together. While this wasn't planned, it was exactly perfect. Rachael steps into her vulnerability and allowing herself to be fully seen in this episode which is such an inspiration to us all! When we allow ourselves to be seen, we allow for true healing and the ability to fully accept and love ourselves.Rachael shares a bit about her story through leaving the mormon church and at the end of the episode I found myself wanting to know more of her story! So, we will be sharing another episode next week of her full story in her choice to step out of religion and out of her marriage. Join us for a beautiful episode. If you would like to be a guest on my show and are wanting to work through a few of your blocks or pieces you are having a difficult time letting go, email me at aj@amandajoyco.com.Connect with Rachael:Email: rachaelsbeautyparlor@gmail.comIG: Rachael.wheeler.376Join my private facebook group: https://www.facebook.com/groups/leavingreligionReady to claim all that you are? Join me at my next retreat experience: https://www.amandajoyloveland.com/inbodyFor more tools to assist you in stepping out of religion: https://www.amandajoyloveland.com/leavingreligiontoolsGrab my latest book! Leaving religion, a guide to finding your spiritual center after religion: https://www.amazon.com/Leaving-Religion-Those-Leave-Behind/dp/1952566487/ref=sr_1_1?crid=1FUQQ23L4I458&keywords=leaving+religion+%26+those&qid=1655217437&sprefix=leaving+religion+%26+those%2Caps%2C126&sr=8-1

Making things easier and less paper-bound through digital technology is a top priority for many organizations, especially when it comes to their GRC initiatives. In this episode, LogicGate's Megan Phee is in London with UAE-based Proxis founder and managing director, Tina Chugani. Join us as Megan and Tina talk about the concept of process digitalization and trends that Tina is seeing within her region. Plus, how technology is helping to make it rain in the desert. Learn more about Proxis at proxis.me Make sure to visit agility.logicgate.com to learn how you can join us at our GRC user conference in Downtown Chicago on September 22nd and 23rd at the Swissotel Chicago or virtually. Hope to see you there!

Follow me @samirkaji for my thoughts on the venture market, with a focus on the continued evolution of the VC landscape.On this week’s show, we are excited to be joined by Gaurav Jain, Co-Founder of Afore Capital, one of the largest pre-seed funds in the US with nearly $300MM in AUM across 3 funds. Afore says that no investment is "too early,” and very often investing in companies that are pre-product. We had a great conversation covering pre-seed investing, whether the current market should affect portfolio construction, and how they are able to execute on so many initiatives without the benefit of a large team. About Gaurav Jain:Before co-founding Afore in 2016 with Anamitra Banerji (formerly at Foundation Capital), Gaurav was a principal at one of the top-seed firms in the world in Founder Collective and prior to his investing career, he was an early Product Manager for Android Google and was a co-founder of Polar Mobile.In this episode we discuss:00:58 The inspiration for starting Afore 04:05 What is the difference between pre-seed and seed stage investments06:32 How Afore underwrites risk at the earliest stages of development10:19 The type of founders that Afore is most excited about13:03 Why storytelling is so important at the early stages of companies17:38 Why the market conditions haven’t changed Afore’s portfolio construction23:18 How they think about follow-ons and insider bridges26:58 How Afore has productized its offer with Afore Alpha31:40 How the Afore platform and community works36:48 What Gaurav’s day-to-day schedule looks like42:50 The lessons Gaurav has learned from his anti-portfolioI’d love to know what you took away from this conversation with Gaurav. Follow me @SamirKaji and give me your insights and questions with the hashtag #ventureunlocked. If you’d like to be considered as a guest or have someone you’d like to hear from (GP or LP), drop me a direct message on Twitter.Podcast Production support provided by Agent Bee Agency This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit ventureunlocked.substack.com

Attracting and retaining dental team members is a huge challenge for dentists. Yet, having a fully staffed dental practice allows you to operate more efficiently and profitably. In this episode of The Art of Dental Finance and Management podcast, Art meets with Holli Perez, Co-Founder and CMO of Direct Dental, to help dentists be more effective in their hiring process. Holli outlines the key areas of posting job offerings that get outstanding results including: • Writing compelling job descriptions• Selecting where to post job opportunities• Creating excitement about your practice with candidates• Compelling people to want to work for youReach out to Art if you have any questions regarding dental finance and management for your dental practice. More information about the Eide Bailly dental team can be found at www.eidebailly.com/dentist.Being more strategic in all aspects of your dental practice will lead to increased profitability. https://www.eidebailly.com/industries/health-care/dentists#chatForm

Crisp has grown from $500 to over $40 Million in just nine years. This success is thanks, in no small part, to Jessica Mogill. Jessica's official title is Head of Coaching Strategy but she has done it all - from sales to systems. The former industrial engineer has laid the track for the exponential growth of Crisp. Today we dive into asking for - and taking - help. Why you needed to implement processes yesterday. What systems every female-run law firm needs and establishing boundaries around the non-negotiables in your life. For 25% off of your ticket to the Crisp Summit in Atlanta, go to CrispSummit.com and enter the promo code RANKINGS. What's In This Episode Who is Jessica Mogill? How did the right hand of Crisp transition from industrial engineering to business consulting? How can solo attorneys and firm owners ensure the systems in place actually get used? What personality assessments help build stronger teams? What can women learn from the female-led panels at the upcoming Crisp Summit?

If you struggle with controlling your emotions and overreacting, it can be helpful to understand how the brain processes emotion. Today, Dr. Judith Siegel, author of the audiobook "Stop Overreacting", takes us through the most relevant aspects of brain chemistry and functioning, and demystifies the role of your mind in overreacting.

In this episode of the Firepreneurs Podcast, we resume unpacking the Job Checklist in our fifth episode of the series, specifically how to track Donation Receipts. This is tailored a bit more to junk removal companies, but the bones of why it is on the checklist are sound and applicable to any business. In our business, it's a matter of "Doing what you Say you're Going To Do!" This is a bit more of an Admin Process, but also a reminder for our teams that we inspect this task, meaning they need to respect it.  Each episode in this series will take a piece from the Job Checklist that Bennett and team use at Fire Dawgs and explain why they include it on the job checklist and ways to utilize it within your company. This is the first in a series of videos that will tackle one of the most important systems and processes in a home services company.  Enjoy!

Tune in to the first episode of a special four-part series of CRST: The Podcast that dives into ways in which you can differentiate your cataract and refractive laser surgery practice from competitors. In this episode, moderator Lisa K. Feulner, MD, leads a discussion with Walter Sekundo, MD, PhD, and Liem Trinh, MD, about the keys to successfully planning cataract and refractive surgery. Listen now to hear how these practitioners prepare and plan for safe surgery, deliver great refractive outcomes, and set their practices up for creating an exceptional patient experience.

Kevin Smith of Canvass AI discusses how his company has made  AI easy-to-use so that the industrial sector can accelerate their transformation into a profitable and environmentally sustainable industry.  This starts with empowering industrial workforces to leverage data themselves – not data scientists or 3rd parties.  Thus  the power of AI is put directly into  the hands of engineers. Processes  for industrial engineers to build, deploy and scale AI have been greatly simplified across their operations – so that they can augment their expertise with data-driven insights.  Kevin also talks about some of the world's largest industrial companies and how they use  Canvass AI to optimize processes, reduce waste, and cut their CO2 emissions.  

Ever tried to solve a Rubik's cube and given up? Ever tried to solve it one-handed? Blindfolded? In this episode, we welcome University of Maryland Economics Ph.D. candidate and Rubik's Cube former world record holder, Keaton Ellis. Tune in to hear about his cubing journey, how inclusive the community is, and the dexterity behind solving a cube.

Today I'm talking to my friend Remeny Armitage about turning your clients into advocates. Remeny Armitage's mission is to humanize business. She has over 20 years experience working for a variety of businesses in client advocacy and insight research, marketing and new business. Ultimately, she helps businesses understand what their clients REALLY think about them with the goal of turning their clients into advocates. Her experience has helped build relationships between businesses and their clients in a human-centric way. She gets under the skin of a business by interviewing their clients and feeding back ways they can improve the business and the way they engage with their clients in a human way. She has built up a range of methods that ensures business improvement and growth, while building long-lasting relationships that are based on a strong foundation of trust and respect between businesses and their clients, with the aim of turning them into advocates In this episode, you'll learn about turning your clients into advocates as well as...   Remeny's mission to humanize business what turning your clients into advocates has to do with sustainability what's behind the mistake of always looking for “new” business before revisiting existing clients how a focus on humanity helps to build more loyal customers and so much more. Remeny's Resources   Remeny's Website Connect with Remeny on: LinkedIn Sarah's Resources Watch this episode on Youtube (FREE) Sarah's One Page Marketing Plan (FREE) Sarah Suggests Newsletter (FREE) The Humane Business Manifesto (FREE) Gentle Confidence Mini-Course Marketing Like We're Human - Sarah's book The Humane Marketing Circle Authentic & Fair Pricing Mini-Course Podcast Show Notes We use Descript to edit our episodes and it's fantastic! Email Sarah at sarah@sarahsantacroce.com Thanks for listening!   After you listen, check out Humane Business Manifesto, an invitation to belong to a movement of people who do business the humane and gentle way and disrupt the current marketing paradigm. You can download it for free at this page. There's no opt-in. Just an instant download. Are you enjoying the podcast?  The Humane Marketing show is listener-supported—I'd love for you to become an active supporter of the show and join the Humane Marketing Circle. You will be invited to a private monthly Q&A call with me and fellow Humane Marketers -  a safe zone to hang out with like-minded conscious entrepreneurs and help each other build our business and grow our impact.  — I'd love for you to join us! Learn more at humane.marketing/circle Don't forget to subscribe to the show on iTunes or on Android to get notified for all my future shows and why not sign up for my weekly(ish) "Sarah Suggests Saturdays", a round-up of best practices, tools I use, books I read, podcasts, and other resources. Raise your hand and join the Humane Business Revolution. Warmly, Sarah Imperfect Transcript of the show We use and love Descript to edit our podcast and provide this free transcript of the episode. And yes, that's an affiliate link. Sarah: [00:00:00] [00:01:00] [00:02:00] [00:03:00] [00:04:00] [00:05:00] [00:06:00] [00:07:00] [00:08:00] Hey re how are you?  Remeny: Yeah, I'm good. Thank you.  Sarah: Thanks for having me. Yeah, I'm so excited to get to talk to you again. We've had several chances off and on recording this time, we're recording again. So good to speak to you. We were met through a networking. I was gonna say a networking event, but it was through another person who connected the two of us. Yes. I [00:09:00] think she talked to you after just talking to me and she's like, You both talk about humanizing business. Yes. So I think you should know each other. It was exactly, it  Remeny: was a, it was serendipity. It was great. Exactly.  Sarah: Yeah. And then I think you told me that you just bought my selling, like we're human bug, like before,  Remeny: so yeah. Which is funny. It was so weird. I mean, talk about serendipity. It was like, oh wow. You know, I'm obviously, yeah. That's never happened before. You're the first person here. I bought the book and then suddenly he'd landed in my life. It's very exciting. Yeah. I love  Sarah: these moments. Yeah. Love them. Yeah. So, so yeah, that's why we're here because we have you know, very similar worldviews business views, our values are aligned. And so I feel like we have a lot of things in common and absolutely, we talk a lot of things about a lot of things as well. So your business is called brilliant and human and. So have this tagline on your homepage that says let's humanize business together. So [00:10:00] yes, absolutely. Tell us more, tell us about your story and how this all started. Remeny: Oh, well thank you so, well, yes, as you say, it's brilliant and human is my business. The idea is by being more human you can be, well, you can be more brilliant. And so um, the, the focus of the work that I do is all about making. People in business, happier by building better relationships with them. And the way I do that at the moment is focusing more on the client side and building better relationships with clients by proactively listening to clients and actually learning what makes them. What would make them happier in with their suppliers and their the businesses that they're working with so that they can so that they can help the businesses improve. So typically I interview my clients, clients find out what's working, what's not, and look at ways of improving a business so that they can serve their clients better with more humanity and more care. And, and actually hopefully promote happier working environment. [00:11:00]  Sarah: Yeah, I, I, I will definitely ask more questions about that because when I first heard you say that, I was like, wow, that's interesting. I've never heard that before. And in fact were. Featuring this episode under the P of partnership of the humane marketing Mandela, and it's really this partnership with your clients, right? Yes. That, that, and, and, and I guess for you as with your clients' clients as well yes. That's who you're really talking  Remeny: to. Yes. So how did that  Sarah: yeah. How did, how did you turn that idea into, you know, now your business model and services?  Remeny: Well, I had been working in agencies, so digital agency I was in the, got into marketing and biz dev for digital agencies for gosh, since 99. And I. You know, the person who people came to to build the relationships with the potential clients mainly, but I always felt that, you know, I would spend a long time doing new business, [00:12:00] building relationships, bringing clients in, built on trust and humanity and care. And then the, the. Agency the, the team would be working with the client would be getting on fine with the client, but then often what would happen is that the project would finish and then the client would go off and do something else with someone else. And, and I've always felt frustrated and, and felt that there was more opportunity there to build those relationships so that you've got more human and engaging relationships so that they stay more loyal. So that they continue to work with you and if they move to another business, they go on and they get, you know, they'll keep working with you cuz it's people working with people. And so I I decided to leave the agency after 10 years and I set up brilliant in human and the originally I was doing marketing biz dev and, and then the client care piece, but then I've become more and more focused on the, the. The client care and the client advocacy piece and that [00:13:00] human engagement. So, because I think that businesses are often so busy doing the bulk, doing the bulk of the work that they're doing and looking at how to win new business and, and things like that, that they actually often lose, or don't have time to nurture those relationships ongoing because they're busy doing the work today and not necessarily. Building those relationships ongo ongoing. So so that's kind of how I came up with the idea. And so in my previous agency I would interview clients, but then it was just about that one client and fixing problems usually. Whereas now I'm speaking to a range of clients for one business, and then there's often themes that come out and then we can try and help. Improve ways of working and improve. You know, it could be anything from marketing to business strategy to processes, identifying new services clients were asking [00:14:00] for. And so that's kind of how I came into doing what I do.  Sarah: Hmm. I love that. Yeah. It it's so often you know, also in this marketing world, we're always taught to get new clients, right. Mm-hmm, , that's the whole idea of, of marketing as well. It's like, okay, let me help you to get more and more clients where, what you are saying is like, well actually, why don't you deepen the relationships with your existing or, or maybe even past clients, right? Yes. To me, what that brings up is kind of this. Idea of sustainability as well. Like don't just throw away your clients and move on to the next one, actually, you know, deepen that relationship. So I guess. Yeah. Tell us about the impact that you see. Just in a minute, but I would also say that probably also then leads to more referrals. If I think about it, it's like, well, since the relation relationship is deeper with your clients, well, then they will talk more about, you know, about [00:15:00] the service you provide to other people. Yeah. And it, what other impact  Remeny: is there? Well, I, I, I mean, that is certainly one of them. I've just, just interviewed someone a couple of hours ago and it was, it was definitely an advocate for the person I was interviewing for the agency I was working for. And the client was saying that you know, how much she loved. The supplier and how she'd become friends with them and how she's worked with this, this person, this business for years, right in the last three or four roles that she's been in mm-hmm because she trusts this person, absolutely implicitly, this, this organization. And you know, that in itself is like, you know, she is. The the best marketing tool you could have. Yeah. And so I say, I believe that if you can proactively try to nurture those relationships, your clients from, you know, happy enough clients to advocates, they are going to be the most powerful tool you've got in your, you know, marketing. Kit, because you can then ask them for advice on, you know, whether or not [00:16:00] it's, what marketing should we be doing or, or using they're getting their testimonials or their case studies and actually, you know, promoting your business with them, maybe in alignment or in collaboration with your clients as well is often opportunities there. But you were asking about other impact. I. I've seen lots of different areas of impact from, you know, obviously the marketing, but also I've had a number of occasions where clients have been saying, they, they really like the organization, the business, but actually they don't feel, for example, they might not be proactive enough, then it might not be thinking innovatively. Then I might not be thinking about the future and. and actually opportunities have come up for my clients to come up with new services or new products, right. To meet the needs of their clients. Yeah. And, and then they can then grow off the back of what their clients are actually asking for. Yeah. So I've had a couple of clients. I have one [00:17:00] client who. Their clients were all saying they wanted them to be more strategic. And within six months they were making 40% profit off the back of what their clients were asking for. Nice. I I've had other, I mean, impact. Sometimes the work, the findings I find can be quite difficult for, for a business to hear. It's not always good and it can be very uncomfortable. So, yeah. I'm  Sarah: gonna ask you about that. Cause I, I think you probably have some stories there as well. I do.  Remeny: And it's it's it is, I mean, people. Have to be quite brave to hear truly honest feedback. Yeah. Because it can be, it can be hard. And you know, I've had situations where I've interviewed clients and it's been really clear. There's one team member that might be causing trouble within the organization that is upsetting the clients and the clients are leaving. Cuz they mm-hmm don't feel they can feed that back. And actually you're gonna lose. Business, unless you're actually aware of what's going on within, within your organization.[00:18:00]  Yeah. And then act on it and then, but, you know, feed that back to your clients and make sure that you are. Showing that you can be vulnerable, but you are actually, you are trying to fix issues. And I mean, I had another client where their clients were finding the, the way they were being serviced with the product. Projects they were working on was so appalling that they were complaining. And again, they were leaving in droves and it was cause some of the processes were so bad and the way they were being treated was so negative that they were deeply unhappy. And so after speaking to their clients, Who all said they were felt like they were being over, over promised under delivered that once the, my client understood what was going on, they were able to fix those problems. Went to their clients, apologize was really open and upfront and said, look really sorry, but [00:19:00] you know, this is what we're going to do to fix it. And their satisfaction. Rating went from 22% to 74% over four months just by being honest. So I think, you know, that impact that can save reputation yeah.  Sarah: Is so good. So many things I wanna kind of go back to, I think the first one is what I heard you say, you know, when you talk to the clients of your clients, you really find out what they want and what they. What they, their expectations are. But sometimes as the people who are delivering, delivering the service or, or creating the products, we're not actually aware of what our clients really want. And so we give them what we think they need, but. You know, maybe it's completely the wrong thing. And so actually talking to your clients really gives you that information doesn't it? So that you can then adjust the business and say, oh, okay. And also adjust the marketing. Like, [00:20:00] because in, in marketing, if we are talking. About something that they don't actually want. Well, obviously that's gonna be a problem. Nobody's gonna buy our services anymore. Yes. So yeah, I think that that was such an important point you made there. I forgotten now. Oh, the other thing you know what, like, I, I Think about my humane marketing circle, where last year we did a, a town hall meeting and I said, look, let's get all together. And let's think about how we can make this circle even better next year. And it was just so helpful to hear different opinions and people, you know, say, well, actually I think the calls are too short and. Can we add this? Can we have a community platform? So really yeah, creating it almost together that I think is really helpful, but you're right. It also does take, you know, courage to say, what if they're gonna say we don't like it, or, you know, what, if these is issues come up, but that's why [00:21:00] transparency, I think is just so key. Mm. And. It takes  Remeny: courage. Yeah. yeah. And it might be that you, you are aware that there things aren't going quite as smoothly, but you don't know how to quite approach it. Yeah. And actually by having impartial feedback and, and interviewing impartially, it means that then the clients can feedback honestly. And then it opens those conversations up that might be difficult to have if you. Trying to do it yourself because it's, it's totally natural to try and defend your business or defend your people. Mm-hmm when actually it, and I think it's much easier for the clients to say. I'd rather not feed that back because it's much easier just to find someone else. Yeah. Actually when you fix things, clients become so much more loyal. Yeah. And you know, if you are saying, look, you know, I'm sorry, we've messed this up. Or, you know, understand that you're interested in this. Let's, let's talk open those conversations up and try [00:22:00] to do it with someone who's not going to take anything personally. Yeah.  Sarah: What are some things that you hear over and over again? Like complaints or  Remeny: just there's there's three, I'd say there's three complaints that come up the most frequently, and one of them is lack of. Processes or kind of not very strong processes or the clients are aware that the processes are failing here and there, which you don't want lack of productivity and lack of communication. So they're all really intertwined with each other. We've got good processes. Hopefully the other two will be fixed and equally, if you've got communication and you know, you are being more proactive with the way you're thinking, you can, oops, you can build things up and I mean, I believe gen generally that if you look at your customer journey or client journey, when are you speaking to them? When are you engaging with them? And then you think about that, the processes, proactivity and communication. At each one of those points. [00:23:00] Can you improve anything that you are doing with your clients to address any of those three things? I think every business could improve. Mm-hmm by doing that and ultimately bottom line be more human, you know, actually engage with your clients in a human way. And the other one that comes up, it's not so much as of a complaint, but I'm tied to the proactivity thing, but again, a lot of my clients. Clients say that they wish that their supplier were a bit more proactive and forward thinking and taking time to understand their business and then come up with solutions that were valuable for them. Mm-hmm . And so be being a bit more proactive with their thinking and, and ideas for how you can serve your clients better, which of course is going to bring you more business. If you are trying to think of ways of doing things better. Yeah.  Sarah: Can you give us an example of a process that they're [00:24:00] referring to? Are they referring to like customer experience or more like, you know, delivery process or, or what are, what is an  Remeny: example? With the, with the. Kind of proactivity or the, that side of things or no, you  Sarah: were saying processes process. Yeah.  Remeny: Yeah. Mm-hmm so, yeah. So pro pro processes kind of thinking about how. You might be delivering your service and you have a team of people working on something and mm-hmm and say your onboarding processes. Okay. You know, actually things might not be clear or, or who's doing what within a team. Yeah. Actually make it really clear who people are, what they're doing and who you should be getting in touch with for what, or you know, when you are delivering. Part of the service, make sure that the clients are clear on what is being delivered when, how you know, and the timings being really clear with your time scales and things like that. But just giving people [00:25:00] certainty of how things are working with your processes can improve things. And I think that causes frustration when people aren't clear. Yeah.  Sarah: That is uh, that's such a good point. I, I see that. You know, happening to, to me when I sign up for something and then, you know, the calendar isn't there and you have to go back and forth to find a date or, or like little things. Right. I'm thinking mainly about my solar printer, heart centered business owners, entrepreneurs, like the onboarding process is so important because that is the first. Kind of interaction that your client has with you. And so you can really either shine and, you know, just impress the heck of the client or everything can be a bit clunky and things are just not quite organized. And, and, and, and yeah, I think people do notice it. And yeah. If they talk to you, they'd probably say, yeah, isn't that  Remeny: great? yes. [00:26:00] And I think as well for the solo printers and the, the, the smaller businesses, it's an interesting one because they might not have a big team, but actually when you're speaking to your clients as a solo, talk to them about. Your processes and talk to them about what they want and how do they want those processes to work? Do they want weekly meetings? Do they want meetings monthly or, or do you want to do it so that you are, you know, how do you want to be. Treated and nurtured. And, and are you better on the phone or are you better on zoom or, you know, actually it's not, I mean, it's that old saying, you know, doers to unto others, as you do under your unto yourself, actually it's what do your clients want? It's not how you want to be working with, it's actually making sure that you are adaptable and you're flexible. So I think it's important to. Stay agile. And again, it's that human conversation. Yeah. And trust, you know, make sure that you build that trust and you know, you are honest and if you're gonna be late for something, there's always gonna be hiccups. That's fine. [00:27:00] Just tell your clients don't tide. Yeah.  Sarah: Okay. That's I think that's the, that's that integrity piece that is so essential here as well. Like if mm-hmm , you know, be true to your word. Yeah, and we do that in our marketing, but we don't, we also do that in our delivery and I, you know, find myself. Yeah, it's probably not a good thing, but I find myself judging when I don't see that integrity when, you know, someone promises something and, and I don't see it. I don't get it unless of course there's a good reason and they tell me, oh, I couldn't, you know, couldn't get it on time. Like you just mentioned, you know, communicate. But the integrity piece I think is so, so  Remeny: key there. Mm. And I think it goes back to that, you know, the humanizing business. Yeah. If you. If you are proactively human with your clients and the people you're working with, and you are honest and. I, I mean, sounds awful, but I think it opens up the opportunity for if you are going to mess up or you are not going to deliver [00:28:00] something. Cause you've been really honest and you've been really human and you've told them the truth all the way along. Right. If something's gonna go wrong, they're probably gonna forgive you much quicker. Yeah. If you've actually been upfront and say, look, sorry, this has happened and I will do what I can to make this happen. Yeah. People appreciate. Honesty.  Sarah: Yeah, it feels like I have this image of a, of a piggyback, you know, every time you did something good, you did something on time. There's like, you know, some money in your piggyback and then finally you're like, Ooh, I messed this one up. They're like, oh, it's fine. You know, piggy bank is full. So yes. So it really feels, yeah, you're right. They they'll forgive you much easier than yeah. Than if you kind of emptied the bank account  Remeny: more . Yes, exactly. And then the other thing that it reminds me of, again, from a lot of people's feedback is, is having the courage to challenge your clients. And again, I think for like solo pronouns or any business, but I [00:29:00] think the idea is, you know, you are the expert, you should be confident in what you're going to be delivering and your clients. Yes. You know, they say clients are always right, but they're not always right. And they don't know everything. And actually, I think it's important to have the confidence to challenge your clients sometimes and tell them, no, you know, this isn't. Quite right. I don't think this is gonna get you the results you want, you know, have a discussion with them and be brave about the fact that you know, your stuff and, you know, have that human conversation. Don't just say yes, yes, yes. Mm-hmm because then when things go wrong. Well, You've got you. Haven't got a leg to stand on if you said, well, you know, yes, I just did what you said, but I mean, you, you can PR maybe just hide behind that, but I think you get better results. If you can actually be honest about your belief, don't just do what you want. And also don't just say, yes, I'll deliver, I'll deliver the I'll deliver because that's what you want. If you can't say so. Yeah. So [00:30:00] again, it's having those honest conversations. That's a good  Sarah: point because I, I, I think that as well, takes courage, right? To tell your client actually, yeah. I don't think that this text or this, you know, whatever it is that they did, it's not gonna. Go well, you know, like I think you should work on it again, or here's some changes that I suggest and, and, and yes, that's your job actually. That's, you know, what they pay you for is to help. Help guide them through whatever you maybe already have been through, especially in the, in the service business. Right. So exactly. So yeah, it, it, it, it takes courage, but at the same time, it it's key. And the other thing that came up for me is boundaries. I think that's another thing that, you know, you establish. Boundaries as the, as the entrepreneur that also gives your client kind of You know, it gives those, it [00:31:00] gives them the, the, the, the idea that yes, you're there for them, but they can't abuse you either. Yeah. So before you were talking about flexibility where flexibility. Yes, it's good to a certain point, but I don't think we need to overstep our boundaries either. No. So that we still have. You know, respect somehow. It's like, oh, I have my personal life as well. And here's where I put the limits on my time or whatever. Remeny: Yes, no, I absolutely agree. And I think it's, and I think it's fair enough to have those. You've got to have those boundaries and otherwise people will take advantage and, and you've got to have, I mean, you were saying right at the beginning that you know, that the idea of that the partnership, right. And I'm a really strong believer in. Building again, proactively thinking about your relationships with your clients in a way that's relationship led and not transactional led. It is a partnership it's in your best interest to do a great job for your clients, because it means you can then start [00:32:00] singing and shouting about it and equally your clients should be wanting to shout about you because you've done a great job and it's something you'll both be proud of. And I think it's, you know, it shouldn't be just about the money and, you know, Again, this, this client, I was just doing an interview for, they love my client and he was, she was saying, you know, quite often he'll come back and I'll say, can you do this? And he is like, well, no, because that's not gonna get you anywhere. And, and it does him a disservice because he's coming out worse off financially, but she said, but the thing is I trust him completely. So I will always go with him because he. You know, I have used him for years in all my different roles. I could never not work with him. Mm-hmm and we're friends now. And you think, well, gosh, that's what everyone should aspire to. Yeah. Is having those honest human relationships with your clients. Yeah. Yeah.  Sarah: The one thing that I keep coming back to in my head is, is, you know, we've talked [00:33:00] about referrals, so we're, we're getting more referrals. How else can we use our clients or customers voice in our marketing? You know, obviously there's the, the testimonials. I, I think there's definitely positives about that, but at the same time, We're kind of maybe tired of these testimonials because they're all, they're always positives of testimonials, right? Yes. So you're like, well, you know, is that the only thing or is there other things?  Remeny: Well, I, I, I think that one of, I mean, a number of my clients have come to me because they dunno how to differentiate themselves. And actually, you know, there's so much out there nowadays and you've got the web, you know, there's so much competition, but one of the things that I find by interviewing people's clients. I find out what it is that they like about the business and why do they work with them? Why did they choose them? What was the, the message that made them buy mm-hmm ? And if you can get that information, you can then use that [00:34:00] in your marketing. It's not testimonial, right? You start to see those themes and actually you can then start utilizing that in your design and your marketing and your, your processes and, and use the words your clients use. to describe what you do and why they buy, and then hopefully that'll resonate with your other clients. And I mean, the other thing is, is understanding your ideal clients and understanding why, who they are. And again, why they like you and you like them. And then think, how can I replicate that? Mm-hmm . And so thinking about how you can mirror your ideal clients, you've gotta understand who those ideal clients are and why they're your ideal clients before. you can do that. Mm-hmm . And so I think again, doing that, doing this piece can be valuable because you can start to recognize that and then plot your ideal customer journey or potential clients and, and move on going that way, using that [00:35:00] in your marketing. Mm-hmm  Sarah: I'm curious I've heard or read somewhere that, you know, on the testimonial page, again, back to that, how. Usually we only have very positive testimonials and this one person, I can't remember who it was. It said it's actually not a bad thing to have one, not so great testimonial just to kind of show that the other ones are real, you know? Yes. Not made up. What do you think about  Remeny: that approach? Well, the first thing that jumped in my mind was that's very brave. mm-hmm yeah. I think, I mean, it's, you know, I'm thinking about it. And I think one of the things that would be an interesting approach to that is not necessarily in the testimonials, but having a case study mm-hmm where you admit that maybe things didn't go well at the beginning. Yeah. Yeah. And you addressed it. And even saying it's still a work in process progress. I think that would be a really interesting thing. I think I, I mean, yes. If, if you, if you can do that, [00:36:00] I mean, my own, my only worry about having a negative testimonial is I might think, well, they've scraped the barrel. why did they put this one? Can they put that one in? That's just really bad, but I think you could do it as a story. Yeah. And, you know, because. Yeah. Showing that you're human and make people make mistakes. Yeah. And, and use it in that way, showing that you  Sarah: listen. I like to yeah. The idea of using it in a story and, and oftentimes I guess the not so good testimonials you also later realize, well, actually it just probably wasn't the ideal client. Why did I. You know, accept the work with them. And I, I didn't do my best job because it was just not a great fit. Yeah. And sometimes explaining that then helps the real ideal client realize. Oh, okay. Yeah. Yeah. I'm different. [00:37:00] So I understand why this person was not an ideal fit and, and I am. Yeah. Yeah.  Remeny: I mean, it's like the whole, you know, Seth golden and the purple cows, you know, you shouldn't be for everyone and actually by honing in on what you are good at and what's special about you. Yeah. Means you can then get to the right people who will chime and, and you can then collaborate with and work with them. So, yeah, I think it's a, it's a good point, but yeah, I'm not sure how comfortable I'd be putting a bad test to  Sarah: move me up, but , I haven't tried it yet. Yeah. I, I, I remember when I first launched a marketing, like we're human book I kind of saw, you know, I launched it on Kickstarter and so there was also kind of. Friends in there or not friends, like, you know, acquaintances that I met networking events and this one guy, he, he was kind enough to send it to me via email first. And he is like, oh, I'm really sorry, but I'm gonna give you a two star review. I'm like, okay, can you [00:38:00] just hold on with that? I'm gonna get some good ones first. Wow. And, and, and so, yeah, it was just, you know, he was a, a real corporate marketer that yes, quit his job, but he was still very much or still is very much in advertising and, and big, you know, corporate campaigns and stuff. And so, yeah, clearly, you know, a book about marketing, like where human. Didn't resonate with him. Yeah. So I told him, well, just hold onto it a little bit longer and I haven't gone back to him yet to post  Remeny: like Hmm. Maybe not yeah. Maybe not. But it's interesting. And I think you're right. It's, it's, it's recognizing that you aren't gonna be for everyone and, and actually that's fine. Yeah. And that's fine. You know, you're gonna get much more traction with the right people if you get the right story. But again, you know, that's, it's identifying. What the right story is and the right people it are, and then, you know, embracing that. [00:39:00]  Sarah: Yeah. So, so tell me kind of in closing how you do that with your clients to really make them understand that it's all about the human interactions and, you know, focus on, on the human. Do they all all understand it when they hear back from their clients? Or is there sometimes also kind of like a defensive reaction?  Remeny: It varies. I mean, sometimes, you know, I think the thing is if people are using me to speak to their clients, to get that honest feedback they're going to, there are surprises, but they're obviously open to hearing about the need for change possible possibly or improvements or developments. And that's why they want to use someone like me to do to do that. Right. But I think they. You know, I think, again, that defensive thing is an interesting one because of course that's, you know, people compare me to a marriage counselor for businesses because I'm that safe place that people can talk [00:40:00] to. Then I will feed it back, even though sometimes it can be quite harsh. Right. But it's then, you know, don't. Despair when you get the negative, because actually the negative is a great opportunity. You can now grow and change and then go back to those clients and say, Hey, look, we recognize that we wanted to develop things and we want to speak to you about how we can make things better with you equally. It might be that. We recognize we don't wanna work with you, you know, mm-hmm and actually, I mean, I've interviewed people before and I've spoken to my client and said, why are you working with that? with that person. Yeah. You know, they're awful. and actually, you know, that doesn't happen very often, but I think it's kind of, it's recognizing that you, you shouldn't be working with everyone. Yeah. And actually getting that honest feedback is. Is a gift because then you can improve. So I mean, most of my clients have, you know, taken on board and made the changes and develop things and speak to their clients and their clients really like it. They like the fact that they're [00:41:00] being listened to. And, and I also think that it's important to be accountable to your clients. So make sure you feed back and you. Keep that process up, but it's about being that human thing is it's. Yeah. It's about proactively being human with your clients. Yeah. And nurturing those relationships, opening those conversations up. So it's not just me interviewing people. I'll then say to my clients, you know, make sure you schedule time in to speak to your clients. In a way that isn't just about the transactional work. You're not human  Sarah: clients, please, you know,  Remeny: oh. And so put those processes in place so that you are, you are speaking to your clients and also remember to speak to clients at different stages of the journey from when you've won or lost project you know, middle of the project end of the project, six months later, you know, just keep those conversations going as a. As a human talking to a human, you know, actually how's it going?  Sarah: Exactly. Not just, oh, you wanna do more work together? You know, that's, especially what we hear. It's [00:42:00] like, oh yeah. Follow up six months after so that you can seldom something else. Yes. Well how about just, yeah. Check in. How are you doing? You know?  Remeny: Yes, yes. Or if that's, then, then there's also the proactivity bit mm-hmm , which actually, you know, proactively look at how you could help your clients better. You know, look at how their what's happening in their life and their world and what can you do to make it better for them and for their clients. Mm-hmm and I think that's a an important point. I mean, with COVID I was, you know, it became very much about not just about getting feedback, but it was understanding the client's challenges yeah. With what was going on. And, but then also the opportunities, because, you know, things can be good and Again, another tip that I I've learned from interviewing is that don't look for, don't just give your client solutions, make sure you understand the business and. Challenges of the clients before you go back with, we [00:43:00] could do this, we could do that. That's just annoying. Mm. You know, actually know why should you give them that, you know, is that gonna be valuable? So, but you need to understand your clients as humans and their business, to be able to serve them better. Sarah: And that leads back to time and listening, because if you don't take the time and don't listen, well, then. Yes. You're being proactive, but without really knowing what they really want. Yeah,  Remeny: exactly. Exactly.  Sarah: Yeah. So where would you say are listeners? So mainly solo printers, small business owners, consulting coaches, where do they start, you know, with finding out more about what their clients really are  Remeny: thinking? Well, I think my, I mean, you know, if you are gonna be doing it yourself, either do it so that you Th think about your different clients, your unengaged clients, to your engaged, to your advocates, and think about, you know, put a list together and then think of some questions where you can actually start to [00:44:00] ask them. Questions about improvement and how you are doing and the service and what they're doing and understanding their pains and their, their challenges, but equally looking at things that you could do to improve your communication or whatever it might be. And then either get someone. In your team who isn't directly involved with your project to interview them or do it yourself. If you haven't got someone else within your team or someone who's completely external to do it. But I think. You know, obviously if you've got someone external, you get much more impartial, honest feedback, but I think if you're brave enough to do it yourself, your clients will appreciate the fact you are asking their opinion and you are asking for ideas for improvement. And, and then, but don't just do that. You then need to act on it. so you need to, you know, look at what your clients are saying, and then put a plan into place to actually start to improve whatever it is that they're saying. And then feedback to your clients. Say, Hey, this is what we're doing. Thank you so much for that [00:45:00] advice. Or those ideas or whatever it might be and be accountable to your clients, but keep the conversation going and also just make sure that even if you aren't interviewing them, like I said earlier, make sure you put a process in place where you are speaking to your clients at different points and so that you can be constantly nurturing those relationships and building that trust. Sarah: Mm, so good. Yeah. It it's so much more than just your survey monkey or, you know, like yes. Those type form surveys that you send out and then often you don't ever hear back. You're like, wait a minute. I just. You know, spend 10 minutes giving my feedback and then there's no return, like, yes. What's the point. What's the point. Yeah. Yeah. Yeah. Yeah. Do you think those surveys actually work or do we always need to like talk  Remeny: to the people? I think I think they're good to a point, not too many questions, make it really quick. [00:46:00] Mm-hmm there's things like the net promoter scores. I think it's good to a point because it can give you a flavor for how your clients might be feeling right. You know, and, and you can get in essence, but then I think. Then potentially pull out a selection that you could actually have a conversation with. Yeah. Because it's that in depth insight that you can then start to really understand what your clients are thinking or feeling. I, and, and again, I think I said earlier is get a range of different clients from happy to unhappy because you'll often get the same feedback, but just in a different way. And like you were saying with your circle, Actually just asking people for ideas. It's amazing. I mean, it's like, that's what I love about what I do is I'm just getting people to give me lots of ideas to help the business. Yeah. And it's like, well, wow, that was good. Now we've got sort of lots of ideas, how the business, you know, my clients can improve because that's what their clients are saying. So it's kind of, and they feel special. And if your clients [00:47:00] know that you've done something, they feel heard and seen, they, they feel heard. Yeah. And everyone. To be heard it's such a human thing, you know? So this  Sarah: has been been so good. Thank you  Remeny: so much, right. Well, thank you. I hope I haven't gone. Thought got too overexcited about my listening and  Sarah: I, I know we, we could do another episode just on, on, on this, but it's been really, really good. Thank you so much. Do share with people where they can find you and learn more about you and your work.  Remeny: Oh, thank you so much. Well, my website is brilliant in human.com. And I'm easy to find on LinkedIn. It's just linkedin.com. And then I'm Rey, RM E N Y. That's my I mean, I might there's Rey Armitage, but I'm fairly easy to find. There's not many of me . But yeah. Thank you so much.  Sarah: Yeah, thank you. I always have one last question and that is what are you grateful for today or this week?  Remeny: Friends and the support of friends. [00:48:00] mm, I think that's what I would say. Yeah. So  Sarah: thank you. Thank you. We'll speak again soon.  Remeny: Definitely. Thank you so much. Sarah: Thanks F.[00:49:00] [00:50:00] [00:51:00] [00:52:00] 

There are many different ways to go about creating a video game, but two of the main methodologies are Lean and Agile. The lean methodology puts an emphasis on reducing waste by recycling content, and managing workflow, whereas in Agile, teams emphasize small batch sizes to deliver results quickly. This week on “Mastering Retention” Ruby Urlings (Director, Production at GSN Games) speaks with Tom about these methods, their respective benefits, and so much more!Here are your cheat codes:1:20 How did Ruby Urlings get into the video game industry?5:30 In-office vs remote game companies.7:27 Game Production Methodologies.10:38 Defining the Agile methodology.13:24 Defining the Lean methodology.15:42 The perfect Match-3 levels.21:10 Sprint Completion Rate vs Velocity.26:46 Using Agile and Lean together.27:42 Content Reusability.30:05 Using Agile in the early stages of development.33:56 Biggest mistakes Ruby has made with Agile or Lean.35:30 Ways to make your team more efficient.37:03 Learning every side of the business can be very helpful.40:07 Processes for juggling many different tasks.49:32 What roles are most important to creating a game?51:01 How to keep more players around longer.