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To thrive in today’s era of customer centricity, organizations must answer two questions: What are customers demanding? How do we actually meet those demands? Lori Jarchow of Ecolab and Andrea Pohlman of Aeritae explore those questions in the latest edition of the CCW Podcast series. After discussing the new, heightened expectations of today’s customers, they reveal tips for driving the necessary change within the organization. Pohlman, in fact, shares her secret for turning contact center detractors into advocates for customer centricity.
The CCW Podcast is back! On today's episode we share listener feedback, provide a range review, and discuss what we've been up to, including Al attending firearms training. Thank you for patiently waiting for our return and we hope you stay tuned. Semper Portare! Al & Dagny
On today's episode of the CCW Podcast, we discuss the wisdom of the late Mel Tappan and his notable book "Survival Guns". Though originally written in the 1970's, Tappan's book contains many valuable insights for today's modern student of armed self-defense. Join us as we cover Tappan's theories on necessary skills, mental preparation, and how to hit the bad guy with enough force to stop them before they hit you. As always, thanks for listening and stay tuned! Semper Portare! Al & Dagny
My wife, Dagny, joins the CCW Podcast to discuss another ladies' shoot, a visit to a new (to us) gun store, and listener feedback. I'll also reveal my particular brand of 1911 I carry and some carry mags I found that finally feed my +P ammo 100%. Thanks for listening and stay tuned!
This is Episode 2 of the CCW Podcast. Today, I'll talk about my experiences with ammunition and why and what I decided to carry everyday.