Podcasts about MM

Some great questions this week about planning for the loss of the personal allowance, investing in GIAs, persuading an aunt to write a will, and much more besides! Shownotes: https://meaningfulmoney.tv/QA26  01:11  Question 1 Dear Roger and Pete, I enjoy listening to your show driving to work. You are both down to earth and humble with your opinions. I read a lot on finance and have been investing in stocks and share ISA since 2004 and VCTs since 2017. I have built a healthy portfolio of nearly 300k in VCT, 400k in Stocks and share ISA. I also have a healthy DC pension of roughly 700k and DB pension worth around 10k per year from age 60. I am approaching 50th birthday this year and so decided to use up some of my cash savings which is in excess of my target investment of 20k in ISA and 50 k in VCT(as unable to go over 10k in pension (due to annual allowance threshold). I know I am fortunate and I also live frugally as that's my nature and don't have too many wants. The question is if I have roughly 80k in mortgage and I have the ability to clear it, should I invest that 80k in VCT on top of my regular VCT allocation of 50k and get the 30% tax benefit(as I am unable to get much tax benefit from my pension) or clear my mortgage as the mortgage is coming up for renewal and likely interest rate will be 4-4.5%. I am torn as I understand in my head that 80 k invested is better than clearing the mortgage over a 20-30 year time frame, but as I am going to be 50 and would like to clear the mortgage and have freedom to decide if I want to enter a life of FIRE or have the ability to FIRE if I get bored. However, I have kids in school and so unlikely I will FIRE until they go to university. Sorry about the long question. Thank you, Fred. 06:25  Question 2 Hello Pete / Roger, Great podcast! I hope karma holds true and all the good you give out back comes back to you both! Question: I am a higher rate taxpayer who maximises their pension, stocks & shares ISA and other best tax sheltered places so need to also build wealth in a taxable GIA. What is best strategy for a higher rate tax payer to do this... dividend / income generating stocks or accumulating (non dividend paying) investments and pay CGT at some stage (regularly)? Thanks, appreciated as ever and hope may help others Ivana  10:43  Question 3 Hi, Nick (who I assume will read this first), Pete and Roger, I'm not sure if this is a suitable question for the podcast but here goes. How can we persuade an aged aunt that she needs to write a will, as us knowing what her wishes are is not sufficient. I have an aunt who has no children but she has said she wants her estate split equally between her 8 nieces and nephews but she refuses to make a will. The problem is that if she dies intestate there is an estranged brother who would be a beneficiary as far as we understand  and so what she wants to happen won't happen. Richard J 15:50  Question 4 Hi Pete and Rog My husband and I have been MM diehards for many years. We think It's a sad reflection of the state of nation when David Beckham gets considered for a gong before Pete does! I wanted to ask you about UK T-Bills because they are rarely (if ever) mentioned in your discussion of financial instruments. We are at retirement age I have a few DB pensions and a SIPP with Interactive Investor of approx. £300k. About ½ is sitting in Cash (including short term money market funds) because we want to draw out our 25% tax free allowance within the next 2 years and we want to minimise risk until that time arrives. I still want to diversify my low risk investments  as much as possible into bonds but my experience of bond funds is that they can also drop significantly with economic conditions whereas we want something to deliver us a (near as possible) guaranteed return. Our platform (ii) allows us to purchase bonds on the primary market however they are too long-term for us to see them through to maturity given our timescales. The platform has started to release UK T-Bills which seem typically much shorter term (3 or 6 months) and therefore appear to give us what we are looking for (guaranteed rate at a decent %) and very low risk. I know the % return is determined by the ‘auction' but it currently looks to be around 4.5% on average (especially the 3-month ones). We plan to apply the bond ladder concept and buy these T-bills over the next few years on a rolling basis. As they are very short term, if rates drop we can change our strategy mid-plan so I think it also gives us a degree of flexibility too. Have we overlooked something obvious as it seems to fit our needs perfectly for the next couple of years? We are very hands-on on the platform so we don't mind getting stuck into the action process (which looks straightforward). I'd be interested if you had any additional insight / comment on T-Bills being used for this or other strategies. Regards, Gilly 22:55  Question 5 Hi Pete, Roger, Thank you for the podcast, I always look fw to listening to it on my Wednesday commute. I'm trying to figure out when it makes sense to accept paying more income tax versus increasing my pension contributions? My total compensation this tax year is estimated to be £125k meaning I will lose all of my personal allowance with an effective 60% marginal tax rate on the last £25k of my earnings. Part of my compensation is made up of RSUs and very predictable quarterly bonuses. My base salary is approx £85,000.Last year, my total compensation was £105k, with a smaller base salary. My pension contributions kept my taxable income below £100k. I do not have any children, so the loss of funded childcare is not a concern. I've been contributing 15% for the last 5 or 6 years, starting when I was earning about half what I earn now. I chose that percentage to bring earnings under the 40% threshold at one point. At the start of this tax year, I increased my pension contributions to 20% because my income increased and I had no immediate need for the extra money. My employer only matches up to 5%. I am in my mid 30s and have roughly £140,000 split between my SIPP and my current workplace pension. Both invested in 100% equities in a global fund. I am considering increasing my salary sacrifice from 20% to around 30%, to keep my taxable income below 100k to avoid the loss of personal allowance. I'm hesitant because, playing around with the compound interest calculator, starting with a £140,000 balance, contributing £1,700 per month (20% salary sacrifice), and assuming a 7.5% return (which may be slightly optimistic), I would end up with a pension pot of about £1.5 million at age 55. Which might be too much. I have £80k in my stocks and shares isa, also in global equities and I'm on track contribute 20k this tax year.  I own a flat with a mortgage, fixed at less than 2% for a couple more years with no interest in over paying. I'm worried I might end up with too much money left when I (eventually!) die, I have no kids and I am not interested in leaving a legacy. Shall I just accept the tax bill and increase my lifestyle today given I'm already saving enough that I know I will be comfortable later in life. I read die with zero a year or so ago, and it resonated with me a lot. What else is there to consider? Thank you, Mark. 29:15  Question 6 Dear Pete & Roger, I have one question on my financial planning. This year I had received extra bonus which lead to my salary at the end of tax year of £123k. I have contributed £17k to my pension using employer contributions but remaining £6k is through my company stock which was vested and I got £3.1k income after paying 47% tax. My question is as my salary threshold for this tax year crossed £100k, for this additional £6k do I need to submit self assessment and if yes, do I need to declare this £6k full stock amount completely as a separate income even though I already paid tax on it, does this mean I am also liable to pay capital gains tax on this £3.1k? I look forward to hearing from you what are my options to submit to HMRC through my self assessment so I can calculate if I owe any additional tax or HMRC will refund me some money due to £17k pension contributions? Many thanks, Vai  

Tiff and Dana take a close look at a practice that wanted to get a handle on its growth. They discuss knowing numbers inside and out, forming a growth plan, keeping your team involved in any expansion. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript:   The Dental A Team (00:00) Hello Dental A Team listeners. I am just so excited. It is Friday today. I don't know what day you're listening to this or what day it will drop, but you know, these are prerecorded. are not live. So that is not a shock to you. This Friday is almost ending. I think we've got a couple hours left under our belts for both of us, but I get to end it with Ms. Dana and I have missed you, Dana. I was on vacation last week and I feel like I barely saw you the week prior. And then this week has been crazy for both of us and   I love our time together. think I scheduled this extra time just to chat next week because I miss you so much. So, Dana, you're rocking this outfit today. I told you that this morning on our morning huddle. Yes, we do morning huddles. And this cut you've got on your hair, I've told you already, but I freaking love it. You look stellar today. So welcome to Friday, Dana. How are you?   Dana (00:51) Doing good. I'm excited to end, well, almost end my day with you two. I'm excited. I know we probably don't want to get into it on this podcast, but I can't wait to hear about your trip. And, you know, I'll take as much tip time as I can get. So I'm super excited to be here and to be able to chat with you and to maybe help some people too while we're at it.   The Dental A Team (01:13) ⁓ thank you. Thank you. know I did. I scheduled our time next week and I was like, that's our catch up time. But I can say I did figure out I know you recently went on a cruise. ⁓ I am not a cruiser. It's not my jam. So I figured that out. But it was a great sampler platter and I fell in love with Italy. So we'll say that and I've got a lot of stories. I literally yesterday I was like, I need to like, type these out or write them in a journal or something because you know, in 10 years, I'm gonna forget half of them and there are just so many stories out of   the nine days that I was gone. So I'm excited to chat with you. And we can share our cruise stories, I guess, right? They're wild. Cruises are wild. Cruise people are a little wild. If you're out there listening, like you're a little wild. I don't know about these 11 PM, like bingo nights and stuff. I'm like, guys, it's wild. But here we are.   Dana (01:59) Yeah. I left mine   feeling like you. not necessarily, I don't think that like I put it at the top of my list. Would I do another one maybe? But I don't think that it's at the top of my preferred methods for traveling.   The Dental A Team (02:15) Same, same,   same. But you know, Vegas isn't on my top list either. And it kind of felt like Vegas on water. So maybe it's me. I said 10, 15 years ago, you know, in my young years, I would have been all about it, you know, and I would have stayed up all night and gone to Rome the next morning. But at the age that I'm at now, not so much, not so much. I'm tired. My kid puts me to bed every night at like 8.15. He's like, all right, mom, we're part and ways. I'm like, you're right. I'm falling asleep on the couch. Let's go. So.   Dana (02:43) you   The Dental A Team (02:44) Anyways, anyways today, ⁓ Dana, I'm here to pick your brain. You've had, you've had monster success. think all of our consultants have had a lot of success, but you've had some pretty monster success with a few practices that you've got a load of practices under your belt, ⁓ over the years and currently working with quite a few rock stars and some that have come back around because they miss Dana so much. So, you know, if you're out there and you're missing Dana, you guys, she's still here.   We love her and we're keeping her. She's not going anywhere. But you have actually worked with, ⁓ a few of us have worked with clients out of the country too. And you specifically, you've worked with a handful. I think you've probably worked with more than any of us have out of the country. So today's conversation is kind of fun because it is chatting a little bit about somebody who's out of the country, like their successes that they've had. not in the United States, but.   for one, kind of notifying everybody out there, especially our Canadian listeners here. We do work with clients in Canada all the time. And Dana is actually a super stellar. She's trained a lot of us on a lot of things she's learned. And we've all been able to really kind of figure out how to manipulate some of our US standards and our ideas and our protocols and really translate them towards Canadian. And I think the biggest pieces in the Canadian world there are the billing.   and the way the claims go out and the things that you're able to build and collections processes, things like that. But we've kind of got that down. Dana did a ton of work with this practice in regards to that. So today's actually super fun because it's also really cool to see, I think Dana, I think it's awesome to see that like business is business. I say that all the time, like I don't care what your company is. We've worked with CPAs, we've worked with ⁓ podiatrists, we've had...   you know, chiropractors that we've consulted because business is business protocols or protocols. So it's really cool to see that even dentistry outside of the country, so many of the systems and the protocols that we use every single day that I would say some of us take for granted are totally transferable. So today's conversation, I really wanted to dive in and kind of pick your brain, on how this client was able to see so much success. They were really, they're really a fantastic client. And I know that they implement really well.   ⁓ And that's a huge piece of the success, you guys. If you come and we give you the tools and you don't implement them, I can't do it for you, right? So Dana, I know this client does really well in that aspect, but I mean, you took them, I mean, I'll let you tell the story, but their production, their collections kind of skyrocketed once you started really cleaning up some of those systems. Where do you feel like was the best starting point? Like I know you had like Keaton on,   on some things we always do, what was our journey like?   Dana (05:32) ⁓ The first thing is this office came in and they were they were doing well, right? They weren't sure how well they were doing though. So we really really started with numbers. ⁓ Knowing numbers inside and out, knowing expenses inside and out, knowing what goals should be. ⁓   you know, even knowing where payroll expenses were sitting and things like that. So it first first started with number review. So that we basically knew how well they were doing to be able to kind of put projections in place and look at growth trajectory and talk about like what growth should be or could look like. But it started really with honing in on those foundations and getting the doctor to understand.   their numbers and what they were telling them as far as ⁓ growth and opportunity that there were for the practice. So we really, really started in with that. We did create a scorecard so that they could look at numbers every ⁓ month. We looked at trends together and really, really got them comfortable in what the numbers told them. then it was like, okay, I'm ready for the growth, right? I can see, I think some doctors come in and it's like, well, I feel like I'm doing okay. And I feel like I want to grow, but I actually don't know if I can grow.   because I don't know like what my foundation is. So that was really, really eye opening. The other thing was this doctor was working a ton of time and didn't necessarily have any time to work on the business, right? It was always working in the business. So then it was taking the numbers and creating a plan to work them out of the business at least one day a week ⁓ and to also then create some admin time.   within the rest of the week. getting them to have those pieces really allowed for them to have discussions on what a growth plan.   looks like and it kind of helped us take off from there. So looking at the numbers, we realized, you know, the number of patients that they had, he really couldn't serve on, you know, solo. So then we started looking at associates and bringing in associates to the practice. And then when associate schedules started to get full, was like, what's next? And so then it was adding surgery services and sedation and getting hospital days. And so it was really, really fun. And then we got to a certain   point of growth and it was like, this is so much for me to manage. And then we built a leadership team. So there was just a lot, a lot of pieces that happened. ⁓ But honestly, and truly practice came in at about 3.2 million and was projected to end that year at five. Right. So it was a ton of growth, but it honestly and truly started with knowing the numbers and knowing where the potential was and what we needed to do, what levers we needed to do to pull to make growth really happen.   The Dental A Team (08:02) Well.   Mm-hmm. That makes sense. makes so much sense. So the projections and that growth plan that you did with them, how did you project that? So to know that you could take them from that 3.2 that they probably didn't even know they were accomplishing. It sounds like they were successful, but like you said, they didn't know their numbers. They didn't know how successful, which happens, think, a lot for our clients. We attract clients who are doing well and just don't know the space that is left to target.   So how did you help them find that within that growth plan?   Dana (08:47) Yeah, we first started just looking at like patient number because it was feeling like yes, they were doing well, but you know being like schedules were jam-packed. So looking at active patients and actually saying hey you do need to actually grow your hygiene department.   right? So to be able to serve the patients you already have within the practice. So then we really honed in on how many, how much hygiene time do we actually need, right? For this practice. And then looking at, and this is one thing that like where Canada does differ in their billing, especially for hygiene, they, can bill for time, right? We bill for services in the U S they can bill for time. And it does still illustrate a point though, that when we're billing for what we're doing time or not time, right? It's important. So making sure that there are standard billing.   and for the US, right, it's not necessarily billing, it's actually like perio and what we recommend in the time that we have with the patient, but really getting them calibrated on that and really getting them all moving in the same direction.   And then I was expanding the hygiene department. Once we've expanded the hygiene department, then we needed the providers. We needed the providers to do the restorative dentistry since we expanded the hygiene department. So we really started with hygiene and started with adding hours there, really making sure that we fine-tuned the billing process so that, know, hygienists were producing really what they should be producing for their time. And then adding, again, the doctors in there for the restorative that came out of hygiene was just kind where we started.   started.   The Dental A Team (10:16) Awesome. And it sounds like they were at a space then where I think a lot of doctors get to, or a lot of practices get to where it's either I'm good and I'm going to like steady eddy this and I'm just going to, I'm going to stay where I'm at, or I want to continue growing. And I think a lot of doctors get to that space and they think I'm supposed to continue growing. And that's not a hundred percent always the case. It's not necessary. You should continue to grow to keep up with inflation.   obviously, but I think ⁓ something that needs to be said is you don't have to add more hygiene. You don't have to add more doctors. You don't have to do all of those things. But if you want to continue to grow, you want to continue to see those ⁓ numbers increase the way this practice is did, that's a great step to take. And being able to first see all of the patients that you have currently, ⁓ not even including, it sounds like any new patients, we're just   trying to handle the current load, I think is fantastic. And then like you said, it sounds like you did a decent job really honing in, not just the billing, because we want to bill for time, right? I get that. But also honing in their peri-o protocols. while you're increasing, well, we added, you know, added associates. But while you guys were increasing the value on the doctor's side over there, you made sure, it sounds like that.   hygiene was able to keep up with the increased production on the doctor side. And I think that gets missed a lot, Dana, where it's like skyrocketing doctors and we're like, why is hygiene at 12 % of our production now? Well, because we forgot to focus on them. And I think that's something you guys did really well. And I'm sure your hygiene background helped you see that this is an important space. those perio protocols really, really helped, I'm sure. And how did their team do?   Dana (12:05) Mm-hmm.   The Dental A Team (12:07) A big scare I think doctors have is getting hygienists on board. Our hygienists have a scare of maybe changing their thought process on a lot of those pieces. How did this practice do with implementing those changes in their period department?   Dana (12:22) They did a really, really good job, but I will say when we decided to kind of tackle that, we really booked out a set of meetings where they really were able to work through it, to look at each other's patients, to look at what each other built, to look at what each other did for those patients, to pull x-rays and FMPs and all of those things and really work through it together and really calibrate. ⁓ They had a series of, I think,   monthly meeting for four months and really really work through it together as well as at that point we had a leadership team and so having the lead hygienist really double check those things and have conversations with   you know, some hygienists initially took it on really strong and they did really well. Other hygienists didn't do quite as well, quite as fast. And so just having individual conversations, using some of the other hygienists as examples, and really letting those that were really strong give verbiage tips, give billing tips, give all sorts of tips to the hygienists who weren't as strong. And they really, really leveled up and learned from each other, which I was super proud of them for.   The Dental A Team (13:28) That's awesome. That's awesome. So the planning and the prepping, I think, is key and having those initial conversations, but then also having follow up. Because I'm sure some of those conversations were, like you said, seeing the other patients and being able to see those spaces. But I'm sure some of those conversations were like, how did this go for you? And what was your case acceptance? Or how many times have you talked about it? And how did that conversation go? And really kind of batting ideas back and forth. And I would venture to say you probably also   had those meetings set up for the doctors too, where they're calibrating. You've got your owner doctor and your two associates who are calibrating, especially as you brought on more dental surgeries and, you know, it looks like you guys worked on hospital privileges and all kinds of things for them. But I assume based on what I know is that those doctors had to calibrate as well. So he's not only training doctors, training hygiene, but they're all kind of training each other. Is that what you saw?   Dana (14:27) Yeah, it was. And that's why we really put leadership meetings in place. ⁓ And the cool thing about this growth, like you said, you get to a point where you kind of have to choose, right? Do you want to stay where you are? Do you want and he didn't want growth, right? But he didn't want to necessarily take on more dentistry. And I think that was a key thing to really talk about is what does that long term picture for you look like so that as we build it, gets you to those points. And so we knew it meant bringing on other doctors, we knew it meant expanding services in some ways to get them   massive amount of growth that was wanted, but without it being him, right? Because, like, young kiddos family, like wanting to just prioritize that and have days away and, you know, totally understand that but how can we still have growth and have that happen?   The Dental A Team (15:03) him. Yeah.   Mm-hmm, that's awesome. That's awesome. Now within that growth trajectory, and I know we have a lot of team members that listen, not only is this helping the doctor and the practice and the associate dentist and all of these different pieces, but it's also helping the team because I think when you have, that kind of a growth trajectory for a practice and you've got a growth plan set, you've got the goals set, this also trickles down into the growth of the team.   Right. And so I think something you mentioned, right, was the leadership team. so one, you don't always have to have a leadership team in place before you have the growth. First of all, because I think a lot of people are wondering like, what's the chicken? What's the egg? Which comes first. And it doesn't, it doesn't really matter. It doesn't, you can have one, but you don't have to wait for the growth. You don't have to until you have one. Right. But part of that growth trajectory and the growth planning was that leadership team.   Right? And so did you kind of help them timeline that and kind of figure out, well, when you get to this many patients, when you get to this many people, when you get to this, like this is where we need to bring somebody up. Did you help them timeline it and kind of org chart that and like job descriptions? How did you guys work that?   Dana (16:26) Yeah, OrgChart played a big piece in it because we knew like with this kind of growth you're going to need additional team members. I knew Leadership Team was a big piece because it just   didn't want everything to fall on owner doctor, right? So yeah, we did. We looked at org chart, we timelines, like when we were going to add new seats to it, what we might need for the future to get there. And that was really fun. Because I think when we build an org chart, we tend to just have it be like, well, what do I have? Right? Who do I have? And what do they do? And I build it based on that versus like, no, actually, what do you mean? Right? And, and what will you need in the near future? It's okay to build an org chart for now and an org chart for the future. And then   The Dental A Team (16:56) Yeah.   Yeah.   Dana (17:08) map out how you get there. And so that is definitely something that came into play here and was super impactful ⁓ in the journey.   The Dental A Team (17:17) Mm-hmm. Yeah, I agree. I agree. That's amazing. So if we were to peel this back a couple layers for our listeners today who might be in a space where they're like, gosh, I don't know if I can grow. I have the capability and the capacity to grow? What would you say, Dana, is a first step for someone who's really in that space or even trying to figure out if they want it or not?   How did you, like what's that first step look like with your practices that you've worked with or this one specifically that you're like, is where we start, this is how we see that.   Dana (17:52) ⁓ I think that first it becomes like the vision. Where do you want to do? What kind of growth do you want if you even want growth, right? And what I mean by growth is like getting bigger, right? Or getting larger. And what are the pieces that you want? And then secondary to that, and I think in conjunction with that, knowing your numbers and where the health of your numbers stands so that we can kind of align those pieces together. ⁓   The Dental A Team (18:04) Yeah.   Dana (18:21) And I think that those are the two key foundational pieces that I think really helped to drive this doctor too.   The Dental A Team (18:27) Awesome, awesome. So it's kind of looking at where do you want to go? And then looking at what you're capable of right now. What have you done? And I think that gap in between, then you have to kind of figure out, well, if we're doing 3.2 now and I want to do 5 million, how do I get that 1.8 in the middle to get to that 5 million? And then that kind of backtracks into, well, how like financially, right? So dollar per hour, doctor's dollar per hour. How many chairs do we have? What's our dollar per chair?   per day, what's our daily goals, of figuring that out. And then time-lining, I know that's, you know, I did a ton of time-lining for a practice that just grew like crazy. And I was like, okay, by this point, you're gonna need this many people. But knowing that gap in between to be able to set some parameters to really see how far you can go. ⁓ And I guess maybe action items for today would be.   Go look at your mission, your vision, your core values, make sure that you're in alignment still. Those change, you guys, they change constantly. What you wanted 10 years ago is probably very different than what you want today, and that's okay. You don't have to stick with the business plan you set out with when you first started. I think, Dana, you're 100 % spot on. Go look at that mission, that vision, make sure that it is in alignment, and then figure out where do you want to go, and then what does that mean? And if you need help with that, hello at the TheDentalATeam.com., we're always here for you, you know that.   But really figuring out what that means and then looking for that gap so that you can project and look to see. There's a lot of prep work that we didn't talk about today that goes into adding associates. So I would hate to blindly walk into anything and just tell people that an associate is a great idea. I don't think that it's a horrible idea whatsoever, but you have to be prepared and there's a lot that goes into that. just build out your plans. If it's something that you look at and gosh, maybe it's 500,000.   You want to make an additional million next year. Look at the hours in your schedule. Are you capable of that? And maybe there's some scheduling tweaks that we can make. We have found in many, practices just implementing blocked scheduling increases $5,000 a day. We have seen crazy amounts of money come into the production just by fixing the scheduling. And I think I've ventured to say that this practice had to do some of that as well.   and really, really maneuvering what those schedules might look like. this is great, Dana. Thank you so much for all the work that you do with all of the clients that you see, the work you do with our consulting team, and you're constantly finding new avenues and helping us to expand our entire team. So thank you for that. Thank you for sharing this today and just sharing all your love with everybody, Dana. I appreciate you.   Dana (21:11) Anytime, thanks for having me.   The Dental A Team (21:12) Of course, of course. All right, guys, go do the things. Mission, vision, core values, peel back those layers, really look for those gaps. And then I would say look at your open hours. I found a ton of money just sitting there, like, could have been, could have been gotten for so many years for so many doctors that was just open hours and mismanagement of schedules. So double check those things. Drop us a review, you guys. We love those five stars. We love to hear what you loved. We love to hear ideas that you have.   You know I always say people really do read those so go do it. And Hello@TheDentalATeam.com we are always here to help you and if you want to sign up for a free practice assessment it's on our website TheDentalATeam.com. You guys we will help you figure out what your next best growth movement is whether it's with us or without us we don't care we just want to give you the tools. So thank you all and I hope you have a great day.

Sqwigmarr has multiple strange encounters, new MM songs. blah blah blah. I dont wanna write this one out... lol.   Livestream here! subscribe or save: twitch.tv/derlincountybrando or links here!

Meet Dr. Tamir Qadree who grew up one of 11 children in a 2-bedroom apartment in Chicago. When I asked him how 11 children and two parents lived in an apartment with only 2 bedrooms his response was that it is all about family. We all made it worked, and we all learned to love each other. Tamir heard about California before high school and wanted to move to that state. A brother, 8 years older than Tamir, was recently married and agreed to take Tamir to California since this brother and his new wife were moving there. Tamir always had a “servant attitude” toward others. He felt that he could learn to help others and, after attending some community college courses he decided to go another route from school. Tamir always felt he was selling and in sales. He tells us about that and points out that we all sell and receive results from others who sell in whatever we do. Dr. Qadree eventually discovered metaphysics which is about self-help and learning to adopt a mindset of improvement through self-analysis. We discuss this in detail as you will hear. Tamir offers many good life pointers and lessons we all can adopt. This episode is pack with useful ideas that we all can use to better our lives. About the Guest: ‘The Dean of Dynamic Results' “The Dean of Dynamic Results” has a Double Doctorate in the field of Metaphysical Philosophy, specializing in personal development coaching, mentoring, mind, and mystical research. The Powers of the Mind, Influence and Attraction has captured the minds and imagination of the world over the past 35 years. Dr. Tamir Qadree is a leader in the field of this study, and says that, “WE Can All Achieve Dynamic Results”! Tamir is the author of several books, audio programs. He conducts workshops, 2 day retreats and does one on one, exclusive coaching. His clientele has ranged from business developers in the fields of Network Marketing, Direct Sales, Real Estate, Legal, the Medical Professions, and Self-Help enthusiastic individuals, both nationally and internationally. Dr. Tamir Qadree, (Also known as TQ) carefully guides his audience and clients through the vast field of sales psychology, effective closing skills, prospecting mastery and all of the necessary communication skills needed in today's world. He also teaches and demonstrates the connection between ‘The Results the Reader or Listener Gets,' and his or her ‘Emotional States and Habits.' Tamir teaches his students how to ‘Feel' rather than to simply ‘Reason' everything through. He teaches that, feeling is more about ‘Intuition' while reason is often about ‘Ego' and knowledge gleaned from books on one level; but when they are both combined (Feeling and Reason) you have your road map to success and contentment. Tamir Qadree, writes with clarity, precision, and direct language, that is easy to read, simple to follow and are full of great content. His podcast, (Dean-Cast) are usually not planned. They flow from inspiration and direct knowledge from experience. What you read and listen to in his array of programs are genuine, authentic, and straight from ‘The Dean of Dynamic Results himself.' The information Tamir delivers, whether from audio book, eBook, audio programs or Dean-Cast, or Live Events, are carefully select and digested to bring to the reader, the listener, the audience, the best information. Often there are differences of opinion in matters of, ‘what to eat,' or ‘how to lose weight' or ‘scientific and technology.' These are all necessary to grow, to develop and to keep the mind moving and expanding. Welcome To The World of The Dean! Ways to connect with Dr.Tamir: New Podcast, "Dynamic Results On Fire!' Every Monday! https://tamirqadree.com https://learn.tamirqadree.com Https://coach.thedeanofdynamicresults.com dynamicyou@gmail.com (17) Dr. Tamir Qadree | LinkedIn (20+) Facebook Dr Tamir Qadree (@theresultscoach1) | TikTok (381) The 'Results' Coach - YouTube https://www.Instagram.com Ebooks and an audio program: Clear Vision – Mastermind Mastery Click and Grow Rich – Mastermind Mastery Super Potential – Mastermind Mastery The Esteem Success Factor – Mastermind Mastery About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:21 Well, hi everyone, and welcome to another episode of unstoppable mindset. I've told you all in the past about a program that I attend every so often called Podapalooza. And on the 19th, excuse me, the 18th of June, we had number 16 in the patapalooza series. And one of the people I got a chance to speak with was Dr Tamir Qadree. And Tamir is is our guest today. He calls himself or I want to find out if he calls himself that, or somebody else calls him that, the Dean of dynamic results. I want to hear more about that, certainly, but we're really glad that he's here. He has been involved in dealing with metaphysical philosophy. He's a coach. He does a lot of things that I think are very relevant to what we hear from a lot of people on this podcast. So I'm really looking forward to having a chance to chat with you. So Tamir, welcome to unstoppable mindset. We're glad you're here.   Dr Tamir Qadree ** 02:25 I'm glad to be here. Thank you very much for inviting me.   Michael Hingson ** 02:28 Well, we appreciate you coming and spending the time. We met Wednesday the 18th of June, and here it is the 24th and we're chatting. So that   Dr Tamir Qadree ** 02:37 works. That works out for me well,   Michael Hingson ** 02:41 so tell us a little bit about the early Tamir growing up.   Dr Tamir Qadree ** 02:46 The early Tamir growing up, sure, interesting story that's always fun, because I grew up in Chicago on the west side, and during time I grew up, I grew up in in the 70s, that was coming out of the turbulent 60s of the youngster, then coming out of that, coming out of the the other protests and the civil rights movement and all that stuff. So I grew up in the 70s. Basically, life to me was a lot of it was. I had a lot of happy times in my life, although we had so called very little. My mom had a home with a partner with 13 children, 13 people at all times, two bedrooms. I don't know how she made that work, but she did. We had, we stayed cleaned the house. My like bleach. We smell like bleach. We smell like pine. Saw and so I got my my my cleanliness from that. I don't know how she did it. And we all ate, okay. And what I got from my childhood, me, my brother, we we've always been innovative. We've always been results driven, going out, knocking on doors. Before there was a Door Dash, we were knocking on doors, taking buying people's groceries, going to store for them. We're cutting their yards and doing odd things to earn money. So I've always been go get a results. Driven guy, not afraid to ask and looking to get the results, not just for the money, but the money was good to have. But I've always been like that. That's in a nutshell. Where I've always been,   Michael Hingson ** 04:18 well, how did you all sleep? 13 people in the apartment?   Dr Tamir Qadree ** 04:22 Well, it was my mom, my dad, before they separated, and it was 11, and then plus cousins, so that's 14. Hey, you know, buddy Michael, you make it work? Yeah, people say how it's not how. I think why is a better question. Because you're a family and you can make it work. It can work easier than people think it can, because we have love and togetherness and closeness, and you have two parents that are on top of their game is doing the best they can do. It works. That's a very good question. And you're the first person to have asked me, how did that work? You're the first person.   Michael Hingson ** 04:56 Well, I can imagine that there are ways to make things work. Um. Um, as you said, you do have to be innovative, and you all have to learn that it's important to get along, and that's what family is really all about,   Dr Tamir Qadree ** 05:09 that that's true and that we did not we had to get along. We live in a house with that many children, five boys and six girls, no six boys and five girls. I reversed it. You have to learn to get along. You have to learn to respect the different genders. You have to learn respect authority. You have to learn to share how to care for other people. Interesting about that, my mom would always bring people in from the street. She'd find people less privileged than us, believe it or not, let's we'll have one bathroom, by the way, less privileged. She would buy them clothes and feed them, and we abuse that person any kind of way we get it, where we get it? Okay, so I got that from also that's and that that leads me into how I am now.   Michael Hingson ** 05:53 Well, we'll get there. So you went to school in Chicago, and how long did you live   Dr Tamir Qadree ** 05:58 there? Why would the school I started high school in California? Okay? So California, okay? My freshman year in Cali. Yeah, California.   Michael Hingson ** 06:07 So what caused you guys to move out to California?   Dr Tamir Qadree ** 06:10 Well, my aunt came out maybe 20 years before. Then my sister came out. Two years after that, my sister came back bragging about California. Everybody in those days, everybody thought California the land of milk and honey, back in the Midwest and back east California, Judas, land of milk and honey. It really is. People will go California represented freedom to us, the promised land. It really did sort of a promised land thing. And I was just determined to get to California. My story, if I can tell you about me getting to California, we're in the household. I was 14. My sister had came and promised she'd take me with her. And I said, Okay, I'll go. I was her favorite, she promised. So I told everybody on the block, I'm going to California. 13 going on, 14 year old kid, and have people excited. He's going to California. Some were jealous, and I was telling people I would knock on their door and go and go pick up groceries for them and cut yards. And after the summer passed, my sister couldn't get me any people started laughing at me, Jeremy behind my back. He's not going to California. And some of my siblings were, of course, probably a little jealous, little envious. He's not going some people, yeah, you're not going anywhere. You stay down here with us, in this area, with us. And so I said, No, I'm going to California. And I watched this story the weekend before going to high school. My mother said she lied to you. She's not going to get you. She lied to you. You can give it up. My cousin said she lied to you. I said, No, I'm going to California. I had two pair of pants, one pair of shoes, two pair underwear and two shirts. That's all I had. I was going to go to school. Well, that Friday came, I said, I'm going to California that Friday. This is all summer. I've been saying that people started doubting me. My brother walked in the door. My older brother, eight years old, to me, walked in the door about an hour later and said, I just got married, me and my wife decided to go to California. Monday. You can come with us. That's why I got to California.   Michael Hingson ** 07:52 There you go. Well, and again, it's really cool that family sticks together somehow, Too bad your sister misled you, but you you made it work.   Dr Tamir Qadree ** 08:05 Well, I don't think she so much misled me. She couldn't make it work. She wanted to do it. She couldn't find the finance, little time or the effort. She couldn't make it work. She didn't make it work. You know, she obviously lied to me. That's what they thought. But no, I don't think I never thought that.   Michael Hingson ** 08:19 Yeah, well, I understand. Well, at least you made it and you got to California. And so what did you find when you got out here?   Dr Tamir Qadree ** 08:27 I found it to be what I thought it's going to be okay. I saw I was driving, we're driving. And came over the mountains. We saw the little the little lights on the freeway, the little on the road, the little reflectors. We're like, wow, there's diamonds in the streets of that night, right? With those reflected, we never seen nothing like that before. Wow. They're diamonds in the street. And then we look around like at San Jose, and I would see the lights up in the air. It was the mountains, with people living in the mountains, yeah, with the lights, we I thought, Oh, my God, this is heaven. I didn't know. Yeah, please know those houses the lights. So anyway, it was what I thought was going to be. Here's the land of milk and honey.   Michael Hingson ** 09:05 For me, sure. I'm not sure what caused my parents to want to move to California. We moved in 1955 right? In fact, I mentioned earlier, we did patapalooza on the 18th of June, and today is the 24th that is the day we're recording this. So you'll see when this actually comes out. But June, 24 1955 was the day we arrived in California from Chicago. And I don't know what caused my father to want to sell his part in the television repair business that he and my uncle owned and wanted to get a job in California, whether they thought it was the land of milk and honey or what I've never, never did learn. But nevertheless, we moved out to California, and I think there was a lot to be said for they wanted to be out here. They felt that there were a lot of opportunity. And probably they wanted to get out of the city, but we did. So I have now been out here, other than living in other places as an adult. Part of the time I've lived out here 70 years. 70 years. Well, we came out in 1955 we got here on June 24 1955 so it's pretty cool. But anyway,   Dr Tamir Qadree ** 10:25 I wasn't born, but you beat me. Well, there you go.   Michael Hingson ** 10:28 Well, I think there's a lot to be said for California. It's, you know, I can make a lot of places work. I've lived in New Jersey, I've lived in Boston. I've lived in other places in Iowa for a little while and so on. And so I know there are places that are a lot colder than California, and where I even live in California, and there are places that are warmer but still enjoy it well. So you moved out to California when you went to high school here. And then did you did college. Where did you do college?   Dr Tamir Qadree ** 11:03 Well, I did some community college at De Anza. I did some courses over there. Most of my learning came from self study, community college courses, self study and university. Finally, University of metaphysics. I got involved in metaphysics over 20 years ago, which is, metaphysics is really philosophy. Philosophy comes from the Greek word, I believe metaphysical from from philosophy. So it's philosophy. It's what it is. I got involved in that about 25 years ago, when I met speakers like Anthony Robbins Les Brown, I started listening to Norman, Vincent, Peale, you've heard of him. People like that. People like that. And then I got into I've always been, I've always been a voracious reader, even in Chicago, I've always been a voracious reader, someone that wanted to know. So my educational track really started. See education in the United States and in a lot of places, is them pouring some menu. But true education is what you bring out of you, is what you learn about yourself internally. That's the true education, instead of pumping stuff in what's inside of you. So you take what's taken outside of you and mix it with what's inside of you, and there you go. So I've always been a self starter, but the University of metaphysics is really, really with the jewel to me. I said there's actually a place that reward or they give you a degree and what   Michael Hingson ** 12:21 you love. And where is that university?   Dr Tamir Qadree ** 12:25 It's in Arizona. It's the largest metaphysical university in the world, the oldest metaphysical university in the world. In fact, Harvard just start off in metaphysical degrees in my in my field, about four years ago, which is a great thing, great. They finally came around to it and and they recognized it. Wait, wait a minute, they start offering the same degrees, metaphysical degrees. Now, yeah,   Michael Hingson ** 12:49 well, but still, so did you go there and actually study there, or did you study remotely, as it were,   Dr Tamir Qadree ** 12:56 instead of remotely, like Phoenix and all it's remote. I went there, of course, I graduated and going back and doing, get my third doctorate, to graduate, go across stage two. You have, we have ceremonies and all that. And we have, you know, we're renowned throughout the metaphysical world, throughout the world, as far as philosophy, right?   Michael Hingson ** 13:14 What got you to decide that you wanted to take up a study of metaphysics? You know, you went to community college. You studied some things there, and what did? Well, let me do this first. What did you do after Community College?   Dr Tamir Qadree ** 13:26 Community College, I was family man, working building. See, I've always been a self starter. I've never jobs. Never settle with me. See, so I've always been a student, a study here. I've always been someone to read the books. Mm hmm. Listen to the motivational thing. Listen to the philosophy. I've always wanted to know deeper knowledge. And I had my brother that brought me to California. He's always been a student too. He was in the service. He's always been a a person that study and contemplate. He studied politics, war, philosophies, religion, and I follow. I did the same thing. So it's something that's been inside of me, believe it or not, for a very long time. I've known this since I was like eight years old. I've actually known it, and people that knew me knew it. In fact, one lady told me this about four years ago. She knew because I was a baby. I hadn't talked to her in about 40 years. She said, Oh my God, she's really my cousin, but not blood. And she said, Oh my God. And she started telling me about myself. Hence, she told me. She said, when you were a baby in the crib, you would always stand up for what's right. How can I do that in the crib? She said, when somebody's done wrong, you let them know. When you're a baby, when you guys start to stand up, walking up, you'd always stand up for what's right. So I've always had this sense of me, of service to other people and a sense of justice. Okay, certainly, I've had my pitfalls too and all that. That's not the point, but I've always had that with me. I've always had that thing about service and helping others. So getting into self help, which is what metaphysics is, self help and self development gets it was right up my alley. It was right down my lane. It. Was a straight strike. When I did that, it's just a strike. It's a fit like a glove. The glove does fit, by the way.   Michael Hingson ** 15:08 Well, what did you What is but what did you do after college? You had to support yourself and so on, until you decided to take this up. What did you do?   Dr Tamir Qadree ** 15:16 No, no, I've been in sales all my life. Okay, I've been, I've been a salesman all my life. You've been sales, okay, yeah, sales, people, sales, good sales people will never starve. No, you always find a way to make it. That's it. I've been selling all my life, yeah? So that that that should answer that, yes, yeah.   Michael Hingson ** 15:32 Now I understand well, and there's nothing wrong with being a good salesperson. I think that so many people don't understand that and misunderstand sales, but there are also a lot of people who do truly understand it, and they know that sales is all about developing trust. Sales is all about guiding somebody who needs something to the best solution for them, not just to make money, but as you said, it's all about self help and and helping others.   Dr Tamir Qadree ** 16:01 Well, well, it's actually something real quick about sales. People that have issues with sales don't understand one thing you have issues with people that use sales in unethical way. Yeah, everything is sales, the phone you use and the headset using the house you get you to buy it from someone that sells the water that comes to your home is put there by somebody signing the contract. That's sales. Who going to bring the water to our home? What company? PG, e Edison cup, whatever. All everything is based on sales, sales communications. But because there's some people that are shysters, you blame the whole pot. You blame everybody. That's not the way it sells. Sales is sales is community. Sales is service. That's what sales   Michael Hingson ** 16:41 is. Sales is service. That's what it appear. And simple,   Dr Tamir Qadree ** 16:45 yeah, it's not some sheisty guy or woman trying to con you. And no, that's a con person.   Michael Hingson ** 16:51 There are too many of those. There are way too many of those, but never every field. Yeah, in every field, yeah, sure. But what you say is true, sales is service in every sense of the word. And the best sales people are people, people who really understand that and put service above basically anything, because they know that what they do, they can do well, and they can help other people and make money, which is also part of what they do need to do, and that's okay.   Dr Tamir Qadree ** 17:18 And without sales, nothing goes around. Sales is really communication. Sales connecting a product or service, fulfilling the need, getting rid of a pain or something you really don't want to bring you to what you want that sales is fulfilling, is uprooting the pain unfulfilled desire and bringing you to the pleasure side of getting what you need, whether it's food, clothing and shelter, all sales doing a bridging the gap, and the salesperson is a communicator that bridge that gap. And the reward is, once you have two satisfied sides, the company and the individual, the product, and the reward is you get paid to do it, right? So now it's like you're getting paid to do what you love, sure.   Michael Hingson ** 18:01 Well, and there you go, well. So you have, however, been a person who's been very focused on the whole concept of self improvement for quite a while. Yes. So what got you started down that road?   Dr Tamir Qadree ** 18:19 Here's what got me started down that road I'm gonna go way back to Chicago again. I remember I was 13 years old, and my uncle used to get he was a big beer drinker, and he just talked to me, invite me over and my auntie, and he wanted me to talk. He's wanted me he won't hear me talk. I always had these philosophical sayings, even I was 10 years old, philosophical quotes, these ideas that I didn't read, but just came to me, and one day I told him, life is a dream. We're here to play roles, and we leave the earth. You wake up. In other words, there's no real physical body passes on, but you wake up and you're boom, whatever. Anyway, these philosophies like that. And he was at the lake with me trying to catch fish. He was so busy drinking beer and talking, he wouldn't catch no fish. He told me, talk. Keep talking. I kept talking. And so one day, he brought out my other uncle with us, and we sit down at the lake. And my other uncle was saying, I wish he'd Shut up. He turned to me and say, Talk. Listen to this boy talk. He kept doing that. And one day my aunt said this, he brings Tamir over because he want him to talk. That's why he brings them over. So that kind of encouraged me to make me realize that I had something of value, not just talk, something to say, he would ask me. And then I knew, I knew, from then on that I had a place in life to assist and service others will not just talk, but practical ideas to get results. So I've been known that for a very long time, allowed me to be very successful in sales. I've been top producing billion dollar companies allow me to write books and to be on share the stage with some great people like Mark Victor, Hansen and Jim Rohn. It allowed me to get into a space to where I am now, where this flawless confidence that I can be doing half whatever I want to be but I. I'm able to show other people how to do the same. Those are receptive and those that afford me to show that I'm not for everybody. I understand that,   Michael Hingson ** 20:07 right? You can only do what you can do, right? So you started down this, this path of dealing with self improvement, and how did that lead you into metaphysics?   Dr Tamir Qadree ** 20:24 Well, remember now metaphysics and self is the same thing. It's just a different word. It's the same thing. Self improvement come from metaphysics.   Michael Hingson ** 20:31 But what made you decided that you wanted to get, like, an advanced degree in it, and actually get degreed in it   Dr Tamir Qadree ** 20:37 after studying over 1000 books in like a two year period. Literally, literally reading those books. Okay? After going through that kind of I went through a breakthrough in 2005 and I went to a breakthrough session called Breakthrough to success. And the gentleman told me something that's very interesting. I said, in this circle about 50 people around me, like I'm a fish in a fish bowl, he told me, I had high self confidence for low self esteem. In other words, I don't know what self esteem was. I had developed a Harvard vocabulary. I had spoken on stage and coached clients. I was top producing network marketing company. I don't know what self esteem I never thought about what self esteem was. He told me that if, for some reason, it really hit me, it really hit to the core of who I am. What do you mean low self esteem? You have had self confidence. And here's what I went home and I cried that night. I realized that what I realized what that meant, because I accept, I have to accept that, but I did. Here's what that meant. Self esteem is self confidence how you feel you can do outside of you. Self esteem is how you feel about yourself, okay, and there's no one like you. And I realized that self esteem by loving yourself and appreciating yourself, not trying to be anybody else, not trying to wish you with somebody else, not want anybody else, money, fame or fortune, but being you and loving you. When I got that, when I got that, my whole world shifted. Mm, hmm. It shifted from this having this confidence, knowing what I can do. I can communicate and speak and sell, but how do I I wasn't give enough attention to myself and appreciating who I was, my own value and that that go,   Michael Hingson ** 22:08 and that certainly is something that people around you would sense, who who understand how to do that, right?   Dr Tamir Qadree ** 22:16 Well, this guy certainly did, and, yeah, I guess he's the only one that says that, not just me, but other people. I said, Wait a minute. I said, is I never, had never thought about that. Then I wrote a book called from that. I mean, I must have cried for about 30 days straight, every day, tears of joy in my heart. I didn't care about fame or fortune or impressing nobody. I wasn't trying to be this big speaker, this big guy. I'm just being me. I'm I love me. I didn't care about none of that, but myself and what I call God. And from that point on, I begin to really get things come to me that I never have. My mind really opened up to why I didn't care about trying to please anybody I was enjoying every moment. And I wrote a book called reclining master, awaken one minute to healthy esteem. That's when I wrote that book. It talked about, it's like an autobiography. It talked about my journey to understanding that and what happened to me, what what caused me to have low self esteem, what caused not to even understand what self esteem was, and I was a child in that book. Remember the movie The Wolf Man, with Lon Chaney, Cheney, That movie scared be Jesus out of me. My siblings would take me and tell me I was The Wolf Man, Wally Wolf. They call me The Wolf Man, right? And That movie scared me, man, and it really had a psychological effect on my on me growing up, right? I was really, really afraid, and didn't know that that child in me was still afraid. It was afraid all that time. And that's the part that was really hurt by the low self esteem when I discovered that game was on. It was over as far as that. No, I love me. I'm good enough. I am that you're a bet, we're both that that's all there is that was it. Game was on after that.   Michael Hingson ** 23:53 So does the boyfriend scare you today? No, I   Dr Tamir Qadree ** 23:56 laugh at that. Okay, it's funny. That's funny as heck. I laugh at it. It's funny as heck to me and like, Wow. I look at again, like, wow, really, seriously, I can see how that could affect somebody. You tell a little kid something like that.   Michael Hingson ** 24:09 Lon Chaney in that movie, comes across as not having great self esteem. But that's another story.   Dr Tamir Qadree ** 24:16 Look well and i It's not to say I mimic that.   Michael Hingson ** 24:19 I manage that? Yeah,   Dr Tamir Qadree ** 24:23 people too. I get to fight side you bite, people too.   Michael Hingson ** 24:27 So when did you essentially start doing your own business and start working toward coaching and teaching and finding ways to work with clients?   Dr Tamir Qadree ** 24:39 2000 No, 1994 I began to really study the self improvement movement. And I would see guys like Les Brown, that's, wait a minute. Wait a minute. I like that. I was already that. I was already teaching. I was already doing that. I didn't know that was a field. I've told that. Years ago, a guy told me that, and I. The other field, like that. And I started to study those guys and see what they do. And I'm like, really interesting. They're doing their thing, they're talking they're assisting people. Okay, I can do that too. Then I get involved in network marketing. Network marketing is one of those fields where people are. They're some most open to self development I've ever seen out of all the fields, network marketing and direct sales, they are the most open people to self development. They will spend the money on themselves. People spend money on everything, on fancy cars, bigger housing, they need clothing, everything. But they lot of more spend money on good books and to self improve, right? So when I, when I, when I saw that, I said, Wait a minute. Hmm, here we go. Here we go. This is what I want to do. This what we'll do. So I took that with my sales ability, and I started to have that finance me as I go see sales and self improvement. The same thing, the best sales people have charmed character charisma and class. They have charm. Character charisma and class. They ask questions. They seek to see understand other people. They seek to appreciate other people. Those who appreciate it show appreciation. They seek to listen and to learn and to find out what the customer or client want. And they try to match that with that, out of all sincerity, and that's why I love sales. Sales and self improvement go together. Yeah, they go right together.   Michael Hingson ** 26:25 And the best sales people are the ones who will even say, if their product isn't the right product, it won't work,   Dr Tamir Qadree ** 26:32 it won't work. And that's the best coaches, the best anything. If I was coaching the client today, and she's a prospect and we're talking, and I told her that I don't want your money. No, no. This. This is a preliminary call. Okay, here's why. I don't know if I can assist you or not. I don't know what I have will assist your situation. I don't even know you yet. How can I ask you for money? She was so appreciative of that, because most people in our industry, they talk to you one time and offer you something. Wait a minute. You don't know what Michael needs. You haven't even diagnosed him. You heard what he's gonna say. You had a canned thing. You're gonna it was canned what you're gonna say to him. You do what you're gonna say. Well, me, I'm different, Michael, I don't know what I'm gonna say to you. That 30 minute call is really discovery call, sure. And if you qualify, if I qualify, let's set up another call in that call. Then at the end of that call, we may come to something, then I can make your offer. So I feel I can help you at if there's a match, boom. That's what a doctor does. No. Doctor, no. Doctor you go to is going to tell you your jaw hurt. You said, No. Doctor, my thigh hurts. Is a pain? No, your jaw hurts that doctor's a quack. That's a lot of coaches do. A lot of them are quacks. They just read something and they want to apply to micro plat. To Michael, apply to me. That may not even fit me. I may not be the one to help Michael, sure, and I have enough integrity and faith and confidence to command to know that in other way, I don't have commission breath. I'm going to get mine regardless. And nobody can stop   Michael Hingson ** 27:54 it, sure. Well, and again, it's how you operate, and it's the ethics you operate with which is very important. Ethics.   Dr Tamir Qadree ** 28:05 In fact, I it's, this is a shameless plug, but I'm gonna do it anyway. My third doctor I just finished, called conscious business ethics. Conscious business ethics. You see how we went from metaphysics to to the secular world, and Harvard went from the secular world to metaphysics, we both came together now. So we're doing one. I'm doing one now on conscious business ethics, which is a really big issue in business today. Oh yeah, business are more concerned about their bottom line than the people that work for them, until they treat their employees like customers. They always have those problems they don't need,   Michael Hingson ** 28:39 and it's unfortunate, but I think there have always certainly been people who weren't overly ethical, but I think it used to be that a larger number of businesses were more loyal to employees than we see today. Now the response always is, this is what the stockholders want. That's what we have to listen to, and that's all we listen to. And that's just not true.   Dr Tamir Qadree ** 29:05 Not only is it not true, is it not true? What a lot of companies are turned around, well, they begin to understand the value of self improvement, the value of treat the value of leadership versus management, the value of being a boss versus being a leader. There's a difference. Managers push leaders, pull managers tables. Do leaders encourage you. They change languages on how they talk to you, how to present to you. They that you understand. You have a family. This person has a family. Have needs and concerns outside this business, the way a lot of businesses do it now and have done in the past. This the business. This is our life. This what we want, regardless what you want if you fit in or you don't, well, they ran up on a I'm a rhino that never worked with me, brother. I am psychologically unemployable. I will work a job. I have to, even today, if I say it's quote, unquote, have to. I would do I gotta do to get what I gotta get. But I'm a rhino, I'm gonna I'm psychologically and terminally unemployable. I was taught by Yogananda, which is, you. One of my favorite teachers wrote Autobiography of a yoga you may have heard of yoga under and I've been his student for 15 years, and he said something very important that already knew, but he affirmed it, if you're, if you're, if you can't be subordinate to other people. Some, some of us are like that. That's not your style. Then do what you got to do until you get where you get where you got to go, be respectable who you with, take it and then move, but be working your way out of it. Yeah, but I, I've been terminally unemployable all my life. Brother, a renegade.   Michael Hingson ** 30:32 Well, but that doesn't mean that you're not useful part of the system, or trustworthy or reliable. It just means that you operate in a slightly different way than most people are used to doing.   Dr Tamir Qadree ** 30:46 Well, yeah, it means this You're right. It means this You're right. It means that you look into Apple to give you something. I'm going to create my own apple. That's what it means. I'm that kind of person. We need those kind of people. If we didn't, you wouldn't have this laptop. You wouldn't have the technology you have right now. Those people were innovators, entrepreneurs like me, you I'm an entrepreneur. I'm the entrepreneur solopreneur. They want to be apreneurs, and there's not a preneurs Don't even try go to work for somebody else. Don't even try to be apreneur. Some people just don't have it. So no, it doesn't mean anything that. It means that being psychologically employable. Mean that, okay? He is IBM, he is Apple, okay? He is Tesla, he is Cadillac, he is American airline. I'm like that. Whether I achieve that level, it's irrelevant. I'm one of those people that's all. That's it.   Michael Hingson ** 31:36 So for you, who are the typical people who would be your client, who are your typical clients or your target audience today, entrepreneurs.   Dr Tamir Qadree ** 31:49 I mean entrepreneurs in a real sense, those who understand sales and psychology, entertainers, athletes. Why say those people, those in network marketing and sales? Because those people traditionally understand mindset. They're coming to the mindset they they promote the books in their seminars and the reading and bringing the speakers. They're open to they're open to it, to what I have. They're ready for it. They're ready for it. That's my audience. That's my target. And I hold it on target, because people say, Well, my audience is everybody. Well, not true, not true. If you want to catch bass, you go to a bass lake. I have specific audience that I'm targeting, and I'm focused on the article that audience is open and receptive and to level I'm at. I don't teach kindergar. That's not my specialty. Okay, they gotta start too, okay. I teach those people that are in the field that want to get it, they have a glimpse of it, they want to get it now. They're ready. So with me, it's like a university level coaching. It doesn't mean you gotta, you have to, you have to have 10 years in the field. It means that you're open and receptive, to listen, to accept and to work. When I give somebody assignment, if you don't work it, don't talk to me about it, unless you have a question about it. If you didn't work it, I don't talk to you about it. I want you to. I'd rather you fail first, then come back to me, because the other side of failure is success. We got to tweak it or do something. But if you don't do the assignment I give you, let's talk about the next thing, not that we'll talk about that. When you do if you don't do it, I   Michael Hingson ** 33:17 won't talk about it, yeah, unless there's some real, substantial reason why you didn't or couldn't do it, but that's different, but that's a different story.   Dr Tamir Qadree ** 33:26 Amen. I agree with you that that's that's true, brother,   Michael Hingson ** 33:30 that's always a different story, right, right? So you, at the same time, you have to earn money and survive. What are your thoughts about the whole concept of money?   Dr Tamir Qadree ** 33:44 Money is a terrible master, but a wonderful servant. Yeah, money is money is necessary. Money has this place. Money is good, money is not bad, money is not evil, it's not wicked, and nothing like that. Money is neutral. Money serves you according to your level of service and how you expected to serve you, how you think about it. Money is a terrible masculine it's a wonderful servant. Money is that thing where can serve you, but it can be the one of the worst tyrants, second to sex, lust, that is the worst. But let me get back to Money. Money is a tool. Money is energy. That's why they call it currency. And it must flow. If it's not flowing, it ain't growing. If it ain't growing, you ain't knowing you feel me and that mean, that mean you ain't sowing the seed that rhymed. I just made that up, by the way. Good job. I just made that up, dude, off the top of my head, yeah,   Michael Hingson ** 34:37 good job.   Dr Tamir Qadree ** 34:38 This came to me. It happened to rhyme, we learning rhymes. Hickory Dickory Dock, the mouse went up the clock and all that kind of stuff. So that's what I think that's that's money. The concept of money is very fascinating, because money is the most easy thing I've ever manifested. See, money is actually easy to manifest, but people make it hard. Here's why, because they're running. After it. While you're running after it, it's right there in front of you, but you're chasing after it, and you want to knock on other people, to get with a light sheet and still to get it. Some people, some willing to con someone, to do unethical things, to get you to do it like the old commercial. What's this taste good? Like a cigarette should? Well, there's nothing good tasting about tobacco. I always   Michael Hingson ** 35:21 wondered that myself, having never smoked, but yeah, I hear you,   Dr Tamir Qadree ** 35:24 yeah, yeah, but telling you that, telling you that, getting your mind that frame gets you to spend your money. And we're so money conscious. You want to get money. I want to spend, spend, spend, spend, spend, spend. How about respecting the money? How can I make this money circulate? How can I one give something to somebody else in a service or calls? Okay, it's very good to do that, whether you call it tithing or just giving. That doesn't matter with the percentage. It doesn't matter. Give from the heart someone else. And then find a way to circulate that money. That money is actually energy. It will, it comes back to you. It actually comes back to it circulates. You create. You create a universal energy, a Goodwill has nothing to do with religion, politics or nothing, but I just said nothing. I just said has something to do with life and the laws of the universe, albeit which works the same for everybody, for everybody. Mm, hmm.   Michael Hingson ** 36:17 Well, you clearly want to help people, and you want people to obtain results. What do you do? Or how do you how are you able to consistently help entrepreneurs and your clients and so on to achieve dynamic results and positive results? Another way of saying is, what do you do anyway? Go ahead,   Dr Tamir Qadree ** 36:38 right? What do you Well, I'm a content creator. I create content. Okay? I create content. I have a course that's coming out really soon called create dynamic results, and it's a seven transformational steps to show people how to make these subtle mind shifts that become permanent. Okay? And I'm fortunate enough to be the guide through this program. In that program, what they learn to do is how to take those habits, those nagging, nagging habits. See, habits are what make us what we are. Habits. Period, you brush your teeth in the morning. It's a hat bleeding. You gotta think about you're gonna brush your teeth. You're not gonna think about it. You gotta get up and go do it. Period, in the story, you're not gonna more about it. Not gonna say maybe I don't feel like today, you gotta do it Okay. More like them do it okay. And because the habit, because that little bit happens, ingraining your brain, it's like a fluid. It's been ingrained, and it's like a track. Now, as soon as you wake up, soon as you wake up, waking up and open your eyes and get out of bed, is actually a trigger to go brush your teeth. Now it's a trigger, so you got to do it. Well, bad habits are the same way you have habits you don't want. They're the same way those habits you hear certain words or certain things that trigger anger certainly trigger hunger, certain thing will trigger lust, greed or violence or just whatever. Okay, so in order to have the habits that, that, that that that that support you, that benefits you, you have to transmute those by setting yourself on like a seven days. I'm just using seven days right now. Say, say, You tell yourself today I'm not going to get angry, period. Imma, remain calm. Now, when you say that, I guarantee you, I will guarantee you, I'll bet you $25 to a bucket of beans that you're going to get plenty opportunities to get angry that day. People going to say things. They're going to do things you're angry. Now here's the thing. The test is to remember what you said, what you said when it comes, ignore it, and then replace that with a different you keep doing that, you're going to change that habit. Eventually, it may take a year you're going to change that habit. So you've got a habit of procrastinating, not following up on your goals, your plans, not prospecting. You can change that habit by going through certain steps, by changing those grooves in the brain, okay to have that record play. One good example is that is the mother Turkey. The mother Turkey is one of the best mothers in creation. The mother Turkey love that baby, cleans that nurtures that baby. Just really, really, really, really, really, okay. And when that baby chirps, that baby chirps, that baby chirp that the turkey hearts melt. That mother Turkey heart will melt when that baby chirp, period. So now you have let me change some you have this pole cat. Pole cat is the universal enemy of a turkey. When Turkey see a pole cat, that Turkey go crazy and get crazy and want to kill. It this hard to death. Well, there's a spirit one day where they put a pole cat near the turkey, and the turkey went crazy, gonna kill it to protect his young. Well, they had a little walkie, a little radio inside of the a little device inside, the inside of stuffed turkey. That shirt like little baby birds, red Turkey chirp that Turkey. When that pole cat shirt, that Turkey was disarmed, that Turkey nurtured the phony pole cat. Cause of that chirp, nurtured it. Heard that shirt. That's what habits are. You're a certain sound, and you act like a robot. So actually, we're puppets on a string. This is getting a little deeper that. That's, in essence, what it is. So in assisting people how to change those habits and. Then how to concentrate Focus. Focus is so big in self improvement. All people great success have great focus skills, but very few people teach you how to focus. Have anyone ever taught you how to focus? Very few people have techniques like that how to focus. Then there's self analysis. When you self analysis, you analyze yourself. Then there's willpower, which is creative power. Then there's transportation and sexual energy, and then the words you speak to yourself, those six or seven things I just named, are the key and foundational to all of our success.   Michael Hingson ** 40:31 The only thing I would add to that are the words that your inner voice is saying to you, and you need to learn to listen to them.   Dr Tamir Qadree ** 40:36 That's and that's what I said about that self analysis. Yeah, right, right. And that's where you come in, concentrate and meditation, yeah. And so one thing about meditation really quickly, real quick meditation people, especially a lot of religious people, think, well, I'm this or that. I'm a Christian, Muslim or Judas or Jew or Buddhist. I don't do that meditation stuff. Stop, stop, stop. Here's where knowledge becomes power when you understand and use it. When you want to get stronger arms, you can do push ups when you want to shoot. Be a better shooter in basketball, you practice the shots anything you want. You practice Okay, in order to strengthen your mind, where you have the one point of focus on where you're calm you meditation is an exercise of the mind. That's it. No matter what religion you are, be quiet and learn how to calm down, to quiet the thoughts, all distracting thoughts. Once you quiet the thoughts, and then that lake becomes clear without any ripples, and you see the pure reflects of the moon, that's gonna become calm. That's when you get some stuff done. Now you can focus on that thing with laser focus and get it done. Nothing great was ever done without laser focus, ever? There are no accidents,   Michael Hingson ** 41:46 right? Well, and also just the whole idea of clearing your mind, letting yourself calm down. It's perfectly okay to ask yourself, How do I accomplish this? The problem with most people is they won't listen for the answer, no. And whether you want to say it's God telling you your inner voice or whatever, it's really all the same thing. But the problem is, people won't listen. And then when they get the answer, they go, it can't be that simple. People don't listen to that inner voice.   Dr Tamir Qadree ** 42:20 It's very powerful. I meant to the inner voice thing. I love meditation. I love doing it as once a little girl in the church, she's a Catholic, and she was she whenever, I believe the church, she'd sit there about 10 or 15 minutes every week. And so the cardinal, whoever given the service, came here and said, How you doing, little girl, when she stopped, Hi, how are you? I noticed after every service, everybody leave the chapel. Your parents leave outside too. But every Sunday, little girl, you sit here, I think she's about 12 years old, you sit here, and you keep praying. And he asked her, why may I ask? Why? Why? Why you do it like that? She said, Because. Now, watch this out of the mouth of babes, because everybody's praying to God. I want to hear what God has to say to has to say to me. Mm hmm. I want to listen. Bam. Mic drop. That's it. Mm hmm. Mic drop. That's how powerful being quiet in meditation is meditation exercising the mind. So if you say, Well, I'm a Christian, a Muslim, a Jew, I'm a Baha that doesn't matter. Meditation had nothing to do with that. It has nothing to do with that. Has them do it like you said, Brother internally, who you are, your inner self. This is that still small voice. And by the way, all those religions say that, but few people understand that. They all say the same. They all said the same thing. I know because I study them. I studied the world religions. I studied Buddhism, Islam, Christianity, Kabbalah. I studied new thought. I studied that stuff. I love it, but I understood something about it that we're all actually one. We're what we're actually one,   Michael Hingson ** 43:56 viewed as the many. Do you generally find that you can get through to people who want to be your clients. Or how does that work?   Dr Tamir Qadree ** 44:06 Can you repeat that, please?   Michael Hingson ** 44:07 Okay, so somebody comes to you and says, I really want to hear what you have to say. I want to learn from you. And you've talked about the fact you don't teach kindergarteners. You you teach people who are further along the process. Do you? Do you ever miss assess or find that you're not teaching the right person or they just don't want to listen to you once you get started and working with them?   Dr Tamir Qadree ** 44:29 I've never had that happen. I thank God never. I'll tell you why. When people come to me, okay, people want to make money, they want to increase their sale, they want to increase their contact, they want to increase their network. They will increase their productivity by me showing them how to increase their transformative value, to enhance their performative value, to get to the results they want. Here are the results we talk about. We talk about what they want. Now see when I'm talking to you right. Now, give me the philosophy, but the coaching is very different. The floats, the culture is actually the philosophy in action with what they're doing. You. I use the language they're doing, interacting what they're doing, how their prospect, who they're talking to, the attitude they have, the ideas how to shift certain things. What goals you hitting right now? Okay, what do you do? What what's what's the top person in the company doing? What are you doing? How do you rate yourself to that? What are you doing right now? Let me show you how to increase that by 25% 50% in the next month. Let me show you how to increase that. So I'll take what they're doing and I'll remember now all what I'm saying is good, but if you can't take it to fit the people and make it practical, it's just talk. All books, all books, religious or whatever, are just dead writings. Until you make them come alive, we have to make them come alive. So I take what I'm take talking now, and I apply it to the network marketing, the sales, the people, into coaching, the mind technology, you have to apply it. So I never had that problem. I haven't I thank the Creator for that. Never had that issue. Never, never had that because anyone even hit   Michael Hingson ** 45:59 that, yeah, because you've had people that that when you accept them as a client, you've you've communicated with them, you've assessed what their needs are. They tell you what their needs are, and you come to agreement as to they're going to listen to you to deal with fulfilling those needs, right?   Dr Tamir Qadree ** 46:17 You're going to follow it like in my in my course, that I'm at the part of the course creator. I'm court doing the videos right now, the intro and outro and all that. This one thing my class got to understand. When you get this course, if you don't do the work, don't talk to me about it. Now, if something come up where you can't get it done, you need a way to get it done. Let's talk. But you just didn't do it. You have not earned the right to come to me and tell me that, which is what I have to work before, right? Yeah, talk about before. So, so I'm really into getting you to move and to feel that result. See, everything is result of something, and you need to prove that to yourself. And no one can do that, but you, no one's gonna do but you, no one can do but you, no one should do but you, damn it. You should do it, but you can be guided,   Michael Hingson ** 47:07 that's right, to how to do it. But then you have to make, but you have to make the choice to do it.   Dr Tamir Qadree ** 47:14 That's right, see, and I don't care if it's Warren Buffett, I'll give you example about here's what coaching is all about, and mentoring is all about it's all about human beings having two things that they want to do. They want to avoid pain and suffering and gain pleasure, reach the desire. There's only two motivators we have. There are no other motivators, no other motivators in the universe. We only have two motivators, to avoid suffering and pain and to seek happiness and feel the desire. Okay? The idea is to solve the pain puzzle so that the person, place or thing, can enjoy the pleasure principle. If I can solve I don't give a warren buffett right now. If Warren Buffett, with all his billions, would approach me right now, if he had a problem that no one could solve all his life and it gnaws at him, he won't answer to it. He's dreamed about all these years. And if he met me right now and he felt that that's the one he can solve that problem. He would hire me right now. He would hire me right now. That's right, yep. Well, it doesn't matter how much money you have. When I learned that, when that dawn upon me, game on for anybody. There are people out there that are my clients, and I know it. I don't care how what your status is. I'll give you the king of England or the pet the United States. I don't care if you the Grand Poobah. I don't care if you have a trillion dollars in the bank. If you got an issue, and I'm the one you see can solve it, you're going to pay me, and I'm going to work with you, period. That's the commitment, though, there are no boundaries, right?   Michael Hingson ** 48:39 That's That's the commitment. You are committing to do it. You're committing to help. You're committing to bring your skills to it. Bring my   Dr Tamir Qadree ** 48:47 skill set to it. I don't have to have as much money as you to do it. I ain't got to have a bigger home than you to do that. I ain't got to be Michael Jordan to help. Michael Jordan if he had the problem of pain. So I don't have to be that. Once people that coach and teach get past that. A lot of my scared, why that person can't? Oh, hold on, I might have a answer to a thing that Anthony Robbins need help with. We all need some growth and development. We all do until we reach that level of a certain level where we're there and we're just helping other people. But most of us, most of us, 99% of us or more, have pain problems, get who you are and give you a story about Joseph in the Bible. You've heard the story about Joseph in the Bible, how Joseph was sold into slavery by his brothers. Okay? He sold slavery by his brothers into prison, something he didn't do. And while he was in prison, he began to be known as his philosophy and his work and his spirituality. And people would talk to him. So one guy got out, Joseph said, Please tell the king, yada ya, or whatever. The guy got out and forgot about Joseph. Then tell Well, years more, more years passed by. Another guy got out. He went and told the king, or whatever, about Joseph. I know a guy can solve your dreams. I'm paraphrasing the story. And the king asked Joseph to come out. He's, I heard you can solve my problems. And. Joseph told him how to solve his problem. Well, Joseph became a billionaire overnight. Yeah, he solved the king's problem. That's not the exact story, but you see, no. So it doesn't matter who you are or your status in life, once you get past that thinking, well, I ain't, I can't do this. I only live in No, no, no, no, no, no. They do it work. It's like, it's like, it's like, needing, getting to car accident, okay? And your stomach is you got a gas in your stomach, okay? And say you're multi billionaire, okay? Or say you the biggest athlete in the planet or the richest king in the world, you're not going to say how much money that doctor make, or nothing like that. You're going to say, Please heal me. You don't care about that. That doctor had the skill to heal you to take care, and that's you want to take care. That's all you want. Gotta say, I don't want that doctor flying so and so from so and so. You're not gonna do that. And a lot of people understand that when you have something to give, you give it. You hone your skills, you bunker down, you walk with thoughtless confidence, command, you have the self esteem, doing the ambient maybe move forward. That's why I work with entrepreneurs and I will work with people that are not on that low. Get me wrong. Now, I'm not saying I will work with people that are newbies. All depends on the newbie. If they want sales training, I'll give it to them. Yes, I'll give it to them. They want sales training. They want training on how to close, how to be better communicated. Sales are the communication daughter, a daughter of charm character, Chris man, class, and the more charm character, charisma and class you add in appropriate form, you're able to connect, communicate and close. That's seven C's, yep, sell the seven C's.   Michael Hingson ** 51:36 I counted four. Where are the other three? Charm, charm characterism   Dr Tamir Qadree ** 51:40 in class. That's four, communicate, connect and close.   Michael Hingson ** 51:44 Okay, just checking on you, because once   Dr Tamir Qadree ** 51:47 you have those four, you open to bed. Line of communication. Add some more things in there. As far as you know, psychology and persuasion tools. Now you're connecting. Once you connect, then you can close.   Michael Hingson ** 51:59 There you go. Just wanted to make sure we got to all seven.   Dr Tamir Qadree ** 52:02 We got all Thank you. Thank you for holding me to that.   Michael Hingson ** 52:06 No, I hear exactly what you're saying, and it is, it is so important to do that. So tell me what you know, with all the things that you're doing, you're clearly a person who cares, what's your take on giving back and charity and so on?   Dr Tamir Qadree ** 52:26 Everything, everything, everything. And I'll tell you why I say everything, everything is a result of something the universe and life is always giving me something. Mm, hmm. See, life is what I call the creator's gift to us. What we give back is our gift to the creator for being on this planet. We are creators. Giving is a natural part of your being, who you are, your power. When you're your power, you can give from the heart, okay? And when you give, believe me, it's going to come back to you anyway. Now you don't give it for it to come back. You give it because you want to service and love because you you realize that we're one giving, giving from the heart empowers you. You want to feel empowered give you want to feel empowered every time somebody get paid, give something. I don't care if it's 10% of 5% give from your heart and keep it to yourself. Yeah, much as you can. Keep it to yourself, because you spoil your own goods. Keep it to yourself and let it flow the way it's going to flow, and then you will grow, and then you'll know, yep, how it goes. That Ryan too. I just made that up. That pretty   Michael Hingson ** 53:36 well rhymes, yeah, but, but it's true. It's true. Too many people have to show off. Oh, I gave a million dollars to this charity. The problem is, you're not you shouldn't be doing it for notoriety. You should be doing it because it's the right thing to do. It's what you want to do.   Dr Tamir Qadree ** 53:55 If somebody found out that's different, like Warren Buffett is one of my favorite. Warren Buffet is one of my favorites. Warren Buffett is one of the most humble giving people. His money 70 billion he gave out. It got out there because there's so much money. I bet he didn't, he didn't promote that. Okay, now I look, I look at one athlete. I won't mention a name here, always, they always say about how much he gives and how much he gives. And build this and build that. Always talk about that, about that guy, the other guy they compare him to, never opens his mouth about his giving. He gives all the time. Never opens his mouth. One guy always told me what he gives, and I said to myself, dude, that that that's taboo. This the opposite of giving. I'm not saying your heart ain't in it, but you're allowing this narrative to be there without comment on the narrative that's it's that is personal, that, in fact, giving to me is sacred. It is sacred. You're giving to help humanity, other people, my gift, my charity, which I have to do today, by the wa

We have another episode for you where I'm joined by Anna Mackay, an original co-host of the podcast with Anna Lutz and me. Anna lives on the other side of the world these days, but she and I were able to catch up and record a few episodes this summer while she was visiting the US. I'm sure you'll enjoy this episode as much as I enjoyed talking with Anna Mackay!Podcast Episode 108: Nourishing Teen Athletes with Anna Mackay In this conversation, Elizabeth and Anna Mackay discuss the unique nutritional needs of teen athletes, emphasizing the importance of fueling for growth and performance. They explore tips for building healthy relationships with food, the role of parents in supporting their teens, and practical strategies for fueling teen athletes in a number of different scenarios. The discussion also highlights the signs of under-fueling and provides resources for parents and teens to navigate nutrition effectively.Key takeaways* The unique nutritional needs of teen athletes.* The importance of food for growth and performance.* The roles parents play in fueling their teen athlete.* The importance of meal planning and preparation.* Suggestions for navigating teen athletes who don't want to eat breakfast and those who are picky eaters. Links to resources* Podcast Ep. 69: Getting Diet Culture Out of Sports Culture with Rachel Manor* Podcast Ep. 25: Sports Nutrition for Kids and Teens with Leslie Schilling* Leslie Schilling's Dietitian Development Hub * Podcast Ep. 28: Nourishing a Dancers Mind & Body with Monika Saigal* Podcast Ep. 59: Eating Disorders and Athletes with Shane Jeffery* Hydration Essentials: All Fluids Fit* Opal Podcast: The Appetite* Pinney Davenport Nutrition, PLLC* Lutz, Alexander & Associates Nutrition TherapyDid you miss my previous conversation with Anna Mackay? We chatted about meal planning for college and boarding students. * Episode 104: MealPlanning for College Students TranscriptI am so excited to say to our listeners that I am here with Anna Mackay, who, as those of you who've been with us for a long time know, Anna is really the impetus for starting the podcast during COVID. So Anna, I'm so excited you're here. Welcome, welcome.Anna Mackay (00:20)I am equally excited to be here and in the same time zone. Elizabeth (00:26)Yes, yeah.That's why we haven't been recording with Anna, because Anna's been in a very different time zone and busy ⁓ becoming a registered dietitian, which she is now officially a registered dietitian. yes, yay. And Anna is also a certified personal trainer. And so we thought she would be a great person to chat with.Elizabeth (00:51)Fueling teen athletes. So we'll jump in and let's just talk for a minute to let our listeners know kind of what you would say are the nutritional, you know, what makes the nutritional needs of teens, ⁓ teen athletes rather unique.Anna Mackay (01:06)Thanks.So I really like this question because I don't think it's something we think about. You sort of just, think often it's approached as like a one size fits all. But the main reason that teen nutritional needs are unique is because teens are still growing and developing, right? Their bones, muscles, their brains, their hormones are still maturing. And then you add training into the mix.And it doesn't matter what type of training, we could be talking about football, dancing, gymnastics, any type of training that is physically taxing to the body. And their nutritional needs are going to go way up. Food isn't just fuel for sport either. It's the raw material needed for building a strong, healthy body for life. And so that is what I think makes the nutritional needs for teens specifically unique. I'll also add that where adult athletes would be primarily focused on performance maintenance, teens are still in a phase of physical development and need food to support both their growth and performance. So they are going to need more energy in the form of calories, more protein, potentially more fluids, and more micronutrients like calcium and iron, for example, because of that growth and training.Elizabeth (02:31)So they have to pay, they and their parents really have to pay closer attention to their needs without creating an issue, right? Without it becoming a struggle. Well, so how can parents support teen athletes in building flexible, trusting relationships with food and really support them in.Also, this is really more than one question, support them in meeting their needs.Anna Mackay (02:59)So to answer, think the building of flexible and trusting relationship with food first. I would be interested actually Elizabeth in hearing what you think about this. For me, the first thing that comes to mind is never ever ever tying food to appearance. And for teen athletes, this is going to be very particularly important for the athletes who are in your very, what I would call body conscious sports, gymnastics, swimming, diving, also the sports where they are still, I think, at the elite level, weights are still being taken, wrestling and rowing, it is still happening. Maybe forgetting a sport where that happens, maybe boxing. Because as soon as a kid starts tying their food to how they look, it's impossible to have a flexible relationship with food because they're going to always have that little voice in their head saying, are you sure you want to eat that? It'll make them second guess their intuition. And so instead we can focus on how food helps them to perform by saying things like, this is going to help you recover faster, or this will give you more energy at practice.Keep conversations about weight or size out of it. And I'll just add to that, that it's really important for parents to also model this - modeling body respect yourself.Elizabeth (04:21)Yes, that's a huge one. I'm sitting here nodding and our listeners can't see me nodding. But yes, that's such a valuable point. Even if parents aren't saying anything, just watching, just the teens seeing how the parents are eating and seeing their relationship with food and physical activity. And the earlier that starts, the more solid a foundation the teens will have.Anna Mackay (04:45)Yeah, and one more thing I would add to that is we really, really need to get away from this idea that carbs are bad - absolutely essential. They are an essential component of good nutrition, both generally for every day for all of us, but particularly for athletic performance. Elizabeth (04:53)I'm so YeaAnna Mackay (05:07)You know, and I live on the other side of the world now, and I hear this all the time, and I'm sure in the States this is still a big thing where everyone's kind of... carbs are bad, reduce your carbs and protein's king. We need both. We do. So, and you know, this belief that sort of looking a certain way is a part of athletic success is also incredibly harmful. I think the bottom line is that under fueling hurts performance, it slows recovery and it increases the risk of injury and burnout. And carbs are a really important part of that fueling.Elizabeth (05:39)Do you want to talk kind of high level on why carbs are so important?Anna Mackay (05:44)Well, it might be over-complicating things to go into the sort of biochemistry of it, but I think we can explain that, or it might be helpful to explain that carbs, when we ingest them, are converted into glucose. And glucose is how our bodies get energy. It is our brain's preferred source of energy. It is also your muscles' preferred source of energy. So that's where all your energy comes from. And the protein is the building block that helps provide the muscles with it's muscle building block, I think. Is that how you would explain it?Elizabeth (06:19)Yeah, 100%, 100%. And I think one thing that just popped into my mind when you were talking about this is, you know, parents are, you know, even if parents are modeling at home and really have laid a foundation for a positive relationship with food, it can still be so difficult because the parents are up against, and the teens, and the coaches are up against all the messaging that's out there in the media. And so that adds another layer to really making sure that teen athletes are fueled adequately.How can parents support teens to fuel eating for performance and recovery after practices and games? You really, do you feel like you said that? Anna Mackay (07:08)I mean, we could talk about packing snacks and sort of planning, being prepared. I think where people can get caught out in the planning for, or not planning, being able to support themselves adequately for performance and recovery when it comes to their practice schedules is in being under prepared or not being prepared at all. So if parents can help out with planning ahead so that your busy team, because these team athletes are so busy, they are, you know, you've got rowers getting up at 4:00 in the morning to hit the river at whatever time.If they already have packed in their sports bag, you know, their water, their whatever snack bars they like, or maybe it's a Tupperware with apples with another Tupperware that's got their peanut butter in it, whatever it is, if it's already in the bag, then it's going to go to practice with them. And the same way, you know, whether that's morning or afternoon, right? So you don't get caught with nothing to eat.And then making sure that you've got things available like the jar of peanut butter, the oats, the hard boiled eggs, the bars, whatever it is. And you're not going for perfection, right? You're going for consistency, variety, and just making sure that you're not skipping snacks or meals.Elizabeth (08:38)And the part about not going for perfection is so important. So let's just talk for a few minutes about how parents can help their teens recognize that there isn't a perfect way to eat for additional performance. How can parents ensure that eating remains a positive experience rather than this anxiety ridden exercise.Anna Mackay (09:03)Yes, there is no such thing as eating perfectly. It literally, it just doesn't exist. And most kinds of tracking and counting can quickly become obsessive, especially during the teenage years, which are, they're hard enough without angst over eating and how many steps and how many calories are in. So instead, we want to encourage listening to hunger cues, eating regularly.And including a variety of food. So consistency, adequacy, and listening to hunger cues. So, yeah, no, I was just gonna say, and unless prescribed by a dietitian for medical reasons, tracking isn't necessary. Elizabeth (09:45)100%.Anna Mackay (09:46)I don't care how elite the athlete is, really I don't. You know, and look, I will say here, I do know some dietitians who are on the team at, I'm talking really elite levels, where they may be working with an athlete on some sort of something that could be considered tracking, but the good dietitians will not be having the athlete do it alone. It will be medically supervised. And that's a really important thing to know because that's a very distinct thing from, you know, a high school basketballer doing it all by themselves and getting, you know, potentially falling down that rabbit hole of obsessive tracking.Elizabeth (10:25)Right. It's very easy to get bogged down in that and use that external cue as a way to eat as opposed to paying attention to their hunger and fullness and energy levels. So I have a couple kind of follow-up questions. What if someone really doesn't notice their hunger and fullness cues?Or especially their hunger cues. What about the kid who just really doesn't notice them or experiences them in some way that they aren't able to identify? What would you recommend for them?Anna Mackay (10:59)That's a great question. again, I'd love to hear your thoughts on this. My thoughts on that, that is going to be a child and a teenager who is going to need a little bit more structure. I think they just will need a bit more filling in the gaps by whether it's a parent or their dietitian. So a few more reminders, bit of encouragement. You're going off to practice. I know you're not very hungry.We talked about having these things that we know that sit well in your stomach. Can you make sure you've had one? Mm-hmm. know, and...It can be, you know, and also I think these don't have to be huge snacks. can be a relatively small smoothie, a piece of fruit, gentle reminders without pressure on how proper nutrition can enhance their performance, boost their energy levels, framing it as a way to help them succeed. So you're not sort of coming down on them.Saying, you you need this, this and this, or it's going to be a disaster. It's more just framing it as a way. This will help you succeed. And then for really selective eaters,Maybe you can answer that Elizabeth. I find that really, really tricky. My only piece of advice would be, think you have to keep pressure out of it, What would you say for people who...Elizabeth (12:21)So are we talking extremely picky eating or sort of your typical picky eater who's a teenager who's always been kind of picky?Anna Mackay (12:27)I would say the latter.Elizabeth (12:34)Okay, so in those situations, I would stick with what they're willing to eat and just really focus on that and not pressure them to eat. As you said, keep the pressure out of it. And you know, if the team's interested in increasing what they're eating, great. If they're not, I would let them be the driver on that. Because as teenagers get older, part of what they do is experiment, right? As part of their growth and development, and they're over time going to start to add in some new foods just on their own, right? They're going to see what their friends have and say, ⁓ maybe I'll try that. Right? And so that's how I think of it. There are going to be some kids who need a little bit more structure. But I think less is more. Less is more as long as they're meeting their nutritional needs. And if you're worried if they really don't eat many fruits and vegetables, you can always give them a a multivitamin. And I don't that's not always the answer. It's always you know, we always want kids to and adults to get what they need from the foods that they eat. But if you're worried they're not, it's not going to harm them to take a multivitamin, which can ease your mind, right? And ensure that they're— it's a little safety net.Anna Mackay (13:57)What if fruits and vegetables aren't the problem? If their selectiveness is more around protein? I think it's tricky for plant-based diets, for vegetarians.Elizabeth (14:15)Yes, that's really tough. That's really tough. I think if the kid is really picky and let's say they're vegetarian and they don't eat beans, right? Or let's say they're vegetarian and they don't eat nuts, right? those, or eggs, yes, yeah. Those are some major sources of protein. Yes, you can.Anna Mackay (14:30)Eggs.Elizabeth (14:37)Look to tofu to get some of those, some of that protein. And I think for teen athletes using protein powder can, I mean, it can really upset their stomachs. I say if a teen is really picky and they're plant-based, I would encourage them to think of themselves as a flexitarian and think about some non-plant-based, some animal products that they've eaten in the past that they might be willing to reintroduce so that they can get what they need. That is a tricky one.Taking your child to a dietitian can help because you can have someone outside of the family help with that. And I always encourage a dietitian with experience in eating disorder prevention, really well versed in it and a weight inclusive non-diet dietitian for that, which I know you would say the same thing. I that.Anna Mackay (15:36)I wholeheartedly agree. And I think that's where parents I've spoken to often say, well, how do you know when it's time to call a professional? And I think that is a juncture right there. You outlined it where if you find yourself as a parent trying to convince your child and you're getting a bit exasperated, you're feeling you're at a dead end.That's a great time to call a dietitian because they will, if it's a good fit particularly, and your kid may resist the idea, but be lighthearted about it. See, you know, just pitch it as, let's see how it goes. We're going to, this is all a part of supporting your, your wellbeing as an athlete. The dietitian should be able to make some inroads.And it might take a little bit of time, but it's better than you as the parent having to switch to pressuring.Elizabeth (16:31)Right. And then the teen who's working on becoming independent is very likely to push back. And so, yes, it may be hard to make any, to make any progress there. Yeah, that was a really good, that was a really good question, Anna. A good point to bring up. I'm curious also, and you kind of, we kind of touched on this with when I asked about kids who aren't entirely sure of their hunger cues, what about say a teen runner, well, it can be any athlete, but a teen athlete who wakes up in the morning and says, yeah, I don't want breakfast. I'm not hungry for, I don't want to eat breakfast. Or a teen athlete whose schedule is really packed and they're going right from class immediately to their practice, which we see so often because their schedules are so packed. Those are two questions again. I love to ask more than one question at once.Anna Mackay (17:26)So think the dietitian's answer is, and again, you chime in here if you've got something to add. Is that we want these kids having breakfast, lunch and dinner and some snacks. That is the way that we are going to ensure without a doubt that they're having an adequate amount of food.And that they're consistently getting it. Because as soon as you skip a meal, you then are going to have to make up for all the nutrients and calories in the next meal. And that is going to be for most teenagers, that's gonna be really hard. It's just gonna be hard. It's near impossible. Their tummies are still, you know, they're just not gonna be able to accommodate that amount, that volume.And if it becomes a habit, it can easily snowball into where then the tummy starts shrinking and then they really can't manage that amount of food. And then you're in the cycle of not being able to fuel adequately. So again, this may be where chatting with a dietitian for a few sessions, if they're really resisting breakfast could be helpful.Maybe sussing out why are they, it purely because they are so overwhelmed with their schedule and they're just a bit disorganized or whatever and it's just really hard in that way. In that scenario, I think you as the parent need to step in. And as they're running out the door, I've thrown, there's a protein bar, a banana and an overnight oats. You'll find it in your bag. And that's, that's completely fine.And a lot of teens will respond well to that and they'll have it and that's great. But if you feel like your teen is skipping it for another reason, then again, that's where I think the dietitian needs to come in.Elizabeth (19:14)One thing I was gonna say about breakfast, if a team athlete doesn't wanna eat breakfast, one thing you could do is, sit down, well, you don't have to sit down with them, but just kind of casually. Right? It's always better. It's a little more casual. What are some things that would work well for you for just an out the door breakfast? Right? Is it if I make you a peanut butter and jelly sandwich? We eat that on the way to the bus or in the car on the way to school. And like you said, just grab and go foods, put them in their backpack.I think the more you can get the teens buy in and get their suggestions, the more likely they may be to eat those foods. It's tough. It's tough. And the other thing parents can do is if you notice your teens not having breakfast or they're just not, you know, they're saying, I'm not hungry, I'm not eating it. You might ask them how their practice is going, how they're feeling. Just say, how are you feeling throughout the day? I know you don't feel like eating breakfast. Let's work towards that. In the meantime, if you can pay attention just to how you feel, whether or not you're able to focus in class, what's your energy level like? So a parent could ask those questions if they feel like their teen would be receptive to it. Then onto my second question.My second part two of that two part question. What about a kid who doesn't have time in between class, the end of class and changing into their practice clothes and getting to practice?Anna Mackay (20:51)So being short on time just means you have to be prepared, right? There has to be, we are lucky that there are about eight zillion different bars on the market. Most of them are fine. wouldn't even, as a dietitian, I wouldn't even be like, well, this one's better than that one. I think you just need to find one you like.Elizabeth (21:02)Yes. And it has enough carbs in it.Anna Mackay (21:14)Fair point. So some of them are a little silly and they've, you know, they're very diety, maybe stay away from those ones, but find one you like, find one that your stomach agrees with, that's easy for you to digest and chuck that down. Right. You know, it's, it's easy to buy them in cases too. And they're, they are, they really do serve a purpose.Anna Mackay (21:41)Don't let anyone try and tell you that they're rubbish or it's junk food, because it's not. really serve a practical purpose, I think.Elizabeth (21:49)Agree. I agree. think they, like many foods, get a bad rap and diet culture or wellness culture kind of told us all that we shouldn't be having those bars. Yes, if someone's eating it instead of having a candy bar when they're really hungry for a candy bar, that's a whole different podcast episode.Anna Mackay (22:08)Yeah, and it's not dinner.Elizabeth (22:09)Right, exactly. It's a snack to get them through. So now my next question is when practice is over, you know, let's say they've got, I don't know, two hours before they are home and have dinner.Anna Mackay (22:22)I think my answer's the same. And what they might find is that the pre-practice, a bar is what feels best on the stomach and gives them enough to get through the practice and then after practice, maybe it's an electrolyte drink and half a peanut butter sandwich. So it would just be a little trial and error.Elizabeth (22:43)Yeah, yeah, I was just going to ask about the sports drinks because they also get, you know, there's a lot of, are they okay for kids to have? Should teens be having, teen athletes be having them? And I think they do, they serve a purpose, right? They can be so helpful in these situations.Anna Mackay (23:00)Water is the priority, but sports drinks with electrolytes are helpful. They just are, especially if you have long practices, 45 minutes or longer, and if you're a heavy sweater or you're working out, and know, it's quite hot here on the East Coast of the US at the moment. yes, it is. Even if you went out running for 35 minutes.You would probably be sweating profusely. A little bit of electrolytes and a drink could be really helpful in that scenario.Elizabeth (23:31)Yeah, yeah, for sure. So.Anna Mackay (23:34)Also, I think those electrolyte drinks, again, there's a zillion on the market now. Don't feel like you have to buy the ones with zero sugar in them. We just from a pure science point of view, and the sugar will be converted immediately to glucose, which will give you energy. We don't need to be scared of that. It'll assist in performance and it'll help you recover.Elizabeth (23:55)Yeah, such a good point. Such an important point. I want to ask one question that I thought of while we were talking. What about sweets and chips and foods like that? Foods like those that often, you know, we hear messages all the time that we want to be avoiding foods like that.Anna Mackay (24:14)They have a place, ice cream, chips, all the things. And look, if you are sprinting out the door and all of a sudden, I mean, we've all been here, my gosh, I forgot to grab the X, Y, O, Z that I was gonna grab, but it's all the way back in that part of the kitchen and I'm really in a rush and the jar of gummy bears is by the door. That is better than nothing, honestly. All these foods have a place. I would probably not recommend if a kid wants ice cream and chocolate covered pretzels for dinner and that's what they're having every night. I mean, that's a bit of a silly example, but you know, those foods definitely have a place and should not be demonized because demonizing them will always make them the forbidden fruit.And then they want them more. it also is just, creates, that goes back to when we were talking right at the beginning about having a flexible, healthy relationship with food. We want that to be with all foods, not just the foods that we think are the most nutritious foods.Elizabeth (25:14)Exactly. Exactly. And as I always say, all those foods like ice cream, for example, it's got fat, carbohydrate, protein, vitamin D, calcium, right? Has nutrients that our bodies need. Yeah. And nutrients that a teen athlete will need.Anna Mackay (25:32)Totally. think about a 16 year old girl or boy who are on the cross country team and they are running miles and miles and miles. Let's say they're already, those sports tend to attract quite lean builds. Two scoops of ice cream for a kid like that is fantastic. That's a great addition to their day in addition to their other meals.Mm-hmm not ever in place of in addition toElizabeth (26:01)Right. Well, I'm glad we touched on that.What about, I mean, I know what, I think I know what you're gonna, well, of course I know what you're gonna say. What advice do you have for parents to support teen athletes in getting enough on travel days and tournament days, right? I think of volleyball players, one of my younger, my older daughter played travel volleyball for a little, a short time. And wow, those tournament days. mean, yes, yeah.Anna Mackay (26:27)Hours and hours.Yeah, I mean, this is the packing, the planning and packing, right? And so I'll keep this answer short. Two pieces of advice. One is bring more than you think you'll need. And two is stick with those familiar, easily digestible foods. Don't go and try something brand new on a tournament day. I would say, yeah, stick with what you know.Elizabeth (26:40)Yes, great. And I would add that I want to add sometimes on social media, you'll see posts of the bento style lunch boxes, and people packing those that's not going to hold enough food for a teen athlete. It's not doesn't they don't hold enough for a teen. And they're definitely not going to hold enough for a teen athlete. And so you may need to pack two bento boxes or lunchbox with quite a few sides. So I think, yeah, that that to me is a very important piece of information because people do use those a lot, it seems, which is fine. There just has to be something added to them. Added to what's in the Bento style lunchbox. So again, it sounds like so much of this is planning and preparation. modeling by the parents.Anna Mackay (27:48)Yeah.Elizabeth (27:51)Encouraging the kids to really tune in to what they need, what their bodies, the signals that their bodies are telling them, as opposed to using external cues like watches and other kind of tracking devices.Anna Mackay (28:04)and TikTok.Elizabeth (28:05)Right, and TikTok, yes. my gosh, did I say that already? Yes, I did. The influence of the social media messages that these kids see. And YouTube, too, is a place that teens get a lot, teen athletes and teens get a lot of information that's harmful. Yeah. And so the parents, the teens, and the coaches are all up against that, for sure.So speaking of negative or harmful messages that kids, that teen athletes are seeing, what are some red flags that a teen may not be getting enough to eat to support their growth and activity levels? And even if it's framed as they're doing something, even if it's framed as healthy or performance-based.Anna Mackay (28:47)Well, so there's going to be some sort of symptoms. And then I'll also mention that someone can be under fueled and still gain weight or look sort of quote unquote normal. So I'll mention sort of some symptoms. So it'd be fatigue, physical weakness, decreased performance in their sport.Being moody, irritable, for girls would be a delayed or absent menstrual cycle, brittle nails, hair loss, poor concentration, slipping in school or academic slipping, socially withdrawing or showing a lack of interest in activities, being more susceptible to injury or illness, andYeah, okay, so sure, noticeable weight loss, certainly, but that's not always going to be a sign, it just can be. So I think that's a really important point to be aware that if all some of those other symptoms are present, but you're kind of going, but you know, they're not, they don't look different. I would still be alarmed.Elizabeth (29:53)Right, right. What's one thing that you wish every teen athlete and their parents and coaches understood about fueling teen athletes?Anna Mackay (30:03)When it comes to food, something is always, always better than nothing. Skipping out on a snack or worse, skipping an entire meal, it's going to sabotage your performance every single time. then, yeah, so food should come first.So, and also I'll just add that supplements, I think they take up like an entire supermarket aisle now.It is wild to me how much is on those shelves and much of it, if not all of it, the FDA doesn't regulate most of it. So it can be, there can literally be anything in these containers from ingredients that are listed, but they're not actually those ingredients. So I think be really, really, really wary of supplements, know, the creatines and the muscle builders and all that kind of stuff. It could be harmful ingredients in there.Elizabeth (30:59)Definitely. And kids, again, this stuff, they see it all over social media. All over.Anna Mackay (31:05)They do. another sign to be, think, to be aware of should be a red flag would be unusual stomach upset, cramping, you know, out of the ordinary diarrhea, know, gastro stuff that's kind of come out of out of the blue.Elizabeth (31:22)So last question as we wrap up here. And this kind of is an add-on to what we were talking about just a few minutes ago, where can parents and teens find supportive non-diet information on fueling teen athletes?Anna Mackay (31:40)So I will you can I would love to hear what you would recommend. I have to bashing social media. I have to say there are some very good social media accounts. There are. So there is a woman who is the assistant director for athletics at Purdue.And she, so she's a dietitian and she's been there for a long time and her social media account is really good, but it's very directed towards quite elite athletes. So just, I'll just put that out there, but her account's great. It's very, it's not diety and it's very, I think it's, it's bang on. This podcast?Elizabeth (32:22)They can listen to that.Anna Mackay (32:23)Side Up Nutrition, yeah. And you can look in in the Sunny Side Up library. There's all sorts of stuff in there at the website. And then I would say if you're the parent of a teen athlete and you've got lots of questions and you're finding social media, not really answering the questions.Elizabeth (32:41)Mm-hmm.Anna Mackay (32:42)Make an appointment with a dietitian. You've literally got nothing to lose and you might find that it a few sessions or just getting some more information is really helpful.Elizabeth (32:52)Yes, yes. And I think it's important to, for parents to, to remember to work with a non-diet weight inclusive registered dietitian. and if you're listening to this and you would like names of, of dietitians who could see your teen athlete, feel free to send us an email at hello@sunnysideupnutrition.com. And we can give you the names of some people. I know Anna has someone on her in her practice, actually, who worked for UNC University of North Carolina at Chapel Hill, athletic department for many years. And so she's very, very, yeah, she's very knowledgeable. And I don't have a specific recommendation. There used to be a really wonderful, well you could still look at her social, look through her social media, the soccer nutritionist I think she was called.Anna Mackay (33:51)I know who you're talking about. can't think of the name off the top of my head, but I know who you're referring to.Elizabeth (33:56)Yes, I really liked her advice. I think also if a parent is or if a teen or a parent's looking for information, I do think any non-diet social media, most of it can be helpful, right? Because teens need to be, teen athletes need to be eating enough. Anything else? Any others that you can think of that you would recommend? Any books? Opal? Was it Opal podcast? I'll have to look that one up.Anna Mackay (34:27)So that treatment center out on the West Coast, they, don't know if they're still doing the podcast, but that's an excellent.Elizabeth (34:35)They have some great episodes.Anna Mackay (34:37)Yeah, in Australia, Shane Jeffries up in Brisbane, does performance nutrition. He's a great dietitian, runs a practice in Brisbane. And then there is also a great, and I'm sure the US has this too, but I'm trying to think of, it's called Oz Dances. It's AUS Dances. And this is a woman who, she is not a dietitian, but she, has worked with ballerinas for a really long time. And she does social, she has a social media site that talks a lot about warning signs for ballerinas, specifically for dancers. And her site has information for, that can then direct people, you know, they need a dietitian or another person in the dance world in Australia.Elizabeth (35:20)And we interviewed somebody who is a ballerina and dietitian. And all of a sudden, I'm embarrassed to say I cannot remember her name, but we will link.Anna Mackay (35:32)Is she in New York?Elizabeth (35:33)Yes. Yes. So we'll link to her podcast episode. And then there's Leslie Schilling, who's a dietitian who does a lot of sports nutrition and does sports nutrition training for dietitians. And she's wonderful. So we'll link to all these, all these resources in the show notes. All right, Anna, this has been awesome.Anna Mackay (35:51)This has been so fun. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit snutrition.substack.com

FAN MAIL--We would love YOUR feedback--Send us a Text MessageThree devastating weeks of violence have left America reeling. From the senseless murder of Ukrainian refugee Iryna Zarutska on a Charlotte train to the horrific mass shooting at Annunciation Catholic Church in Minneapolis to the shocking assassination of conservative commentator Charlie Kirk, our nation stands at a crossroads where political division, mental illness, and spiritual decay threaten to tear apart the fabric of society.Iryna's story strikes at the heart of the American promise. Having fled war-torn Ukraine in 2022, she sought safety and opportunity on our shores, working multiple jobs while studying to become a veterinary assistant. Her random murder by a man with 14 previous criminal offenses and untreated mental illness reveals catastrophic failures in our systems. We're left asking painful questions: How could someone who escaped war die on an American train? Why was someone clearly dangerous allowed to remain in society?As political discourse devolves into dehumanization, as faith communities become targets, and as mental illness goes untreated, we witness the devastating consequences of decades of cultural decay. The killer's alleged connections to radical groups like Antifa highlight how online radicalization can transform political disagreement into deadly violence.Yet even in darkness, light emerges. Charlie Kirk's widow Erika delivered an astonishingly powerful message just days after losing her husband: "The cries of this widow will echo around the world like a battle cry." Her courage reminds us what's at stake and what's possible. Charlie's own words from his 2016 book "Turning Point" now read like prophecy, outlining a vision for America where traditional values, free markets, and individual liberty can flourish if properly messaged and embraced by younger generations.The path forward requires honest conversations about mental health resources, responsible rhetoric, spiritual renewal, and recommitment to fundamental American values. Key Points from the Episode:• Iryna Zarutska, a 23-year-old Ukrainian refugee who fled the Russian invasion, was fatally stabbed in an unprovoked attack on Charlotte's light rail• The perpetrator had 14 previous criminal offenses and was suffering from untreated paranoia and hearing voices• A mass shooting at Annunciation Catholic Church in Minneapolis killed two children and injured 17 others during a school mass• Conservative commentator Charlie Kirk was assassinated at Utah Valley University by a shooter who had been radicalized online• Erika Kirk, Charlie's widow, delivered a powerful message: "The cries of this widow will echo around the world like a battle cry"• Charlie's 2016 book "Turning Point" offers a roadmap for engaging young people in conservative politics and rebuilding American values• We must address liberal mental illness laws, confront political violence, and strengthen our spiritual foundation through Christian values• The path forward requires courage, conversation, and commitment to the principles that have always led America through dark timesLet's continue to engage and talk with our neighbors. As Charlie often said, it's only when you stop talking that violence begins. Let's keep living our best lives for those children in Minnesota, for Iryna, and for Charlie Kirk and his family so that we can make this a better nation.Other resources: MM#349--Kamalas War on the Free MarketWant to leave a review? Click here, and if we earned a five-star review from you **high five and knuckle bumps**, w

EP807: After a long day of confusion and fear, Bryan & Krissy get back to what they know best...ADHD comedy and Mountain Monsters! Take a break with the TCB team as we review the kidnapped MM's and the killer of the Stonish Giant. TCB Clips: Ice Cream Man! Watch EP #829 on YouTube! Text us or leave us a voicemail: +1 (212) 433-3TCB FOLLOW US: Instagram:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@thecommercialbreak⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Youtube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠youtube.com/thecommercialbreak⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@tcbpodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.tcbpodcast.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CREDITS: Hosts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bryan Green⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ &⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Krissy Hoadley⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Executive Producer: Bryan Green Producer: Astrid B. Green Voice Over: Rachel McGrath TCBits & TCB Tunes, Logo, Name and Audio Assets: Owned, Written, Voiced and Produced by Bryan Green. Rights Reserved To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

In this introductory episode to their new series on the Parables of Jesus, Tony Arsenal and Jesse Schwamb explore the profound theological significance of Christ's parables. Far from being mere teaching tools to simplify complex ideas, parables serve a dual purpose in God's redemptive plan: revealing spiritual truth to those with "ears to hear" while concealing these same truths from those without spiritual illumination. This episode lays the groundwork for understanding how parables function as divine teaching devices that embody core Reformed doctrines like election and illumination. As the hosts prepare to journey through all the parables in the Gospels, they invite listeners to consider the blessing of being granted spiritual understanding and the privilege of receiving the "secrets of the kingdom" through Christ's distinctive teaching method. Key Takeaways Parables are more than illustrations—they are comparisons that reveal kingdom truths to those with spiritual ears to hear while concealing truth from those without spiritual illumination. Jesus intentionally taught in parables not to simplify his teaching but partly to fulfill Isaiah's prophecy about those who hear but do not understand, confirming the spiritual condition of his hearers. The ability to understand parables is itself evidence of God's sovereign grace and election, as Jesus states in Matthew 13:16: "Blessed are your eyes for they see and your ears for they hear." Parables vary in form and function—some are clearly allegorical while others make a single point, requiring each to be approached on its own terms. Proper interpretation requires context—understanding both the original audience and the question or situation that prompted Jesus to use a particular parable. Parables function like Nathan's confrontation of David—they draw hearers in through narrative before revealing uncomfortable truths about themselves. Studying parables requires spiritual humility—recognizing that our understanding comes not from intellectual capacity but from the Spirit's illumination. Understanding Parables as Revelation, Not Just Illustration The hosts emphasize that parables are fundamentally different from mere illustrations or fables. While modern readers often assume Jesus used parables to simplify complex spiritual truths, the opposite is frequently true. As Tony explains, "A parable fundamentally is a comparison between two things... The word parable comes from the Greek of casting alongside." This distinction is crucial because it changes how we approach interpretation. Rather than breaking down each element as an allegorical component, we should first understand what reality Jesus is comparing the parable to. The parables function as a form of divine revelation—showing us kingdom realities through narrative comparison, but only those with spiritual insight can truly grasp their meaning. This is why Jesus quotes Isaiah and explains that he speaks in parables partly because "seeing they do not see and hearing they do not hear nor do they understand" (Matthew 13:13). The Doctrine of Election Embedded in Parabolic Teaching Perhaps the most profound insight from this episode is how the very form of Jesus' teaching—not just its content—embodies the doctrine of election. Jesse notes that "every parable then implicitly teaches a doctrine of election," because they reveal spiritual truth to some while concealing it from others. This isn't arbitrary but reflects spiritual realities. The hosts connect this to Jesus' words in Matthew 13:16: "Blessed are your eyes for they see and your ears for they hear." This blessing comes not from intellectual capacity or moral superiority but from God's sovereign grace. Tony describes this as "the blessing in our salvation and in our election that we are enabled to hear and perceive and receive the very voice and word of God into our spirit unto our salvation." The parables thus become a "microcosm" of Reformed doctrines like election, regeneration, and illumination. When believers understand Jesus' parables, they're experiencing the practical outworking of these doctrines in real time. Memorable Quotes "The parables are not just to illustrate a point, they're to reveal a spiritual point or spiritual points to those who have ears to hear, to those who've been illuminated by the spirit." - Tony Arsenal "Jesus is giving this message essentially to all who will listen to him... And so this is like, I love the way that he uses that quote in a slightly different way, but still to express the same root cause, which is some of you here because of your depravity will not be able to hear what I'm saying. But for those to whom it has been granted to come in who are ushered into the kingdom, this kingdom language will make sense." - Jesse Schwamb "But blessed are your eyes for they see and your ears for they hear. There's a blessing in our salvation and in our election that we are enabled to hear and perceive and receive the very voice and word of God into our spirit unto our salvation." - Tony Arsenal About the Hosts Tony Arsenal and Jesse Schwamb are the regular hosts of The Reformed Brotherhood podcast, where they explore Reformed theology and its application to Christian living. With a conversational style that balances depth and accessibility, they seek to make complex theological concepts understandable without sacrificing nuance or biblical fidelity. Transcript [00:00:45] Introduction and New Series Announcement [00:00:45] Jesse Schwamb: Welcome to episode 460 of The Reformed Brotherhood. I'm Jesse. [00:00:54] Tony Arsenal: And I'm Tony. And this is the podcast with ears to hear. Hey brother. [00:00:59] Jesse Schwamb: Hey brother. New series Time, new series. Time for the next seven years that, that's probably correct. It's gonna be a long one. New beginnings are so great, aren't they? And it is. [00:01:10] Jesse Schwamb: We've been hopefully this, well, it's definitely gonna live up to all the hype that we've been presenting about this. It's gonna be good. Everybody's gonna love it. And like I said, it's a topic we haven't done before. It's certainly not in this format. [00:01:23] Tony Arsenal: Yeah. Yeah. And you know what, just, um, as a side note, if you are a listener, which you must be, if you're hearing this, uh, this is a great time to introduce someone to the podcast. [00:01:33] Tony Arsenal: True. Uh, one, because this series is gonna be lit as the kids say, and, uh, it's a new series, so you don't have to have any background. You don't have to have any previous knowledge of the show or of who these two weird guys are to jump in and we're gonna. [00:01:53] Tony Arsenal: Talk about the Bible, which is amazing and awesome. And who doesn't love to talk about the Bible. [00:01:58] Jesse Schwamb: Yeah, that's correct. That's what makes these so good. That's how I know, and I could say confidently that this is gonna be all the hype and more. All right, so before we get to affirmations and denials, all the good ProGo, that's part and parcel of our normal episode content. [00:02:12] Jesse Schwamb: Do you want to tell everybody what we're gonna be talking about? [00:02:16] Tony Arsenal: Yeah, I'm excited. [00:02:17] Introducing the Parables Series [00:02:17] Tony Arsenal: So we are gonna work our way through, and this is why I say it's gonna take seven years. We are gonna work our way through all of the parables. Parables, [00:02:25] Jesse Schwamb: the [00:02:25] Tony Arsenal: gospels and just so, um, the Gospel of John doesn't feel left out. [00:02:30] Tony Arsenal: We're gonna talk through some of the I am statements and some of that stuff when we get to John. 'cause John doesn't have a lot of parables. Uh, so we're gonna spend time in the synoptic gospels. We're gonna just walk through the parables one by one. We're taking an episode, sometimes maybe two, sometimes 10, depending on how long the parable is and how deep we get into it. [00:02:47] Tony Arsenal: We're just gonna work our way through. We're gonna take our time. We're gonna enjoy it. So again, this is a great time to start. It's kinda the ground floor on this and you thing. This could really be its own podcast all by itself, right? Uh, so invite a friend, invite some whole bunch of friends. Start a Sunday school class listening to this. [00:03:04] Tony Arsenal: No, don't do that. But people have done that before. But, uh, grab your bibles, get a decent commentary to help prep for the next episode, and, uh, let's, let's do it. I'm super excited. [00:03:14] Jesse Schwamb: When I say para, you say Abel Para, is that how it works? Para? Yeah. I don't know. You can't really divide it. Pairable. If you jam it together, yes. [00:03:24] Jesse Schwamb: You get some of that. You can say, when I say pair, you say Abel p [00:03:27] Tony Arsenal: Abel. [00:03:31] Jesse Schwamb: And you can expect a lot more of that in this series. But before we get into all this good juicy stuff about parables, and by the way, this is like an introductory episode, that doesn't mean that you can just skip it, doesn't mean it's not gonna be good. We gotta set some things up. We wanna talk about parables general generally, but before we have that good general conversation, let's get into our own tradition, which is either affirming with something or denying against something. [00:03:54] Affirmations and Denials [00:03:54] Jesse Schwamb: And so, Tony, what do you got for all of us? [00:03:58] Tony Arsenal: Mine is kind of a, an ecclesial, ecclesiastical denial. Mm-hmm. Um, this is sort of niche, but I feel like our audience may have heard about it. And there's this dust up that I, I noticed online, uh, really just this last week. Um, it's kind of a specific thing. There is a church, uh, I'm not sure where the church is. [00:04:18] Tony Arsenal: It's a PCA church, I believe it's called Mosaic. The pastor of the church, the teaching elder, one of the teaching elders just announced that he was, uh, leaving his ministry to, uh, join the Roman Catholic Church, which, yes, there's its own denial built into that. We are good old Protestant reformed folks, and I personally would, would stick with the original Westminster on the, the Pope being antichrist. [00:04:45] Tony Arsenal: But, um, that's not the denial. The denial is that in this particular church. For some unknown reason. Uh, the pastor who has now since a announced that he was leaving to, uh, to convert to Roman Catholicism, continued to preach the sermon and then administered the Lord's supper, even though he in the eyes, I think of most. [00:05:08] Tony Arsenal: Reformed folk and certainly historically in the eyes of the reformed position was basically apostate, uh, right in front of the congregation's eyes. Now, I don't know that I would necessarily put it that strongly. I think there are plenty of genuine born again Christians who find themselves in, in the Roman Catholic, uh, church. [00:05:27] Tony Arsenal: Uh, but to allow someone who is one resigning the ministry right in front of your eyes. Um, and then resigning to basically leave for another tradition that, that the PCA would not recognize, would not share ecclesiastical, uh, credentials with or accept their ordination or any of those things. Um, to then just allow him to admit, you know, to administer the Lord's Supper, I think is just a drastic miscarriage of, uh, ecclesiastical justice. [00:05:54] Tony Arsenal: I dunno if that's the right word. So I'm just denying this like. It shows that on a couple things like this, this. Church this session, who obviously knew this was coming. Um, this session does either, does not take seriously the differences between Roman Catholic theology and Protestant theology, particularly reformed theology, or they don't take seriously the, the gravity of the Lord's supper and who should and shouldn't be administering it. [00:06:22] Tony Arsenal: They can't take both of those things seriously and have a fully or biblical position on it. So there's a good opportunity for us to think through our ecclesiology, to think through our sacrament and how this applies. It just really doesn't sit well and it's not sitting well with a lot of people online, obviously. [00:06:37] Tony Arsenal: Um, and I'm sure there'll be all sorts of, like letters of concern sent to presbytery and, and all that stuff, and, and it'll all shake out in the wash eventually, but just, it just wasn't good. Just doesn't sit right. [00:06:48] Jesse Schwamb: You know, it strikes me of all the denominations. I'm not saying this pejoratively. I just think it is kind of interesting and funny to me that the Presbyterians love a letter writing campaign. [00:06:56] Jesse Schwamb: Like that's kind of the jam, the love, a good letter writing campaign. [00:07:00] Tony Arsenal: It's true, although it's, it's actually functional in Presbyterianism because That's right. That's how you voice your concern. It's not a, not a, a rage letter into the void. It actually goes somewhere and gets recorded and has to be addressed at presbytery if you have standing. [00:07:17] Tony Arsenal: So there's, there's a good reason to do that, and I'm sure that that will be done. I'm sure there are many. Probably ministers in the PCA who are aware of this, who are either actually considering filing charges or um, or writing such letters of complaints. And there's all sorts of mechanisms in the PCA to, to adjudicate and resolve and to investigate these kinds of things. [00:07:37] Jesse Schwamb: And I'd like to, if you're, if you're a true Presbyterian and, and in this instance, I'm not making light of this instance, but this instance are others, you. Feel compelled by a strong conviction to write such a letter that really you should do it with a quill, an ink. Like that's the ultimate way. I think handwritten with like a nice fountain pen. [00:07:54] Jesse Schwamb: There's not, yeah. I mean, you know what I'm saying? Like that's, that is a weighty letter right there. Like it's cut to Paul being like, I write this postscript in my own hand with these big letters. Yeah, it's like, you know, some original Presbyterian letter writing right there. [00:08:07] Tony Arsenal: And then you gotta seal it with wax with your signe ring. [00:08:10] Tony Arsenal: So, and send it by a carrier, by a messenger series of me messengers. [00:08:14] Jesse Schwamb: Think if you receive any letter in the mail, handwritten to you. Like for real, somebody painstakingly going through in script like spencerian script, you know, if you're using English characters writing up and then sealing that bad boy with wax, you're gonna be like, this is important. [00:08:30] Jesse Schwamb: Yeah, this, even if it's just like, Hey, what's up? Yeah, you're gonna be like, look at this incredible, weighty document I've received. [00:08:36] Tony Arsenal: It's true. It's very true. I love it. Well, that's all I have to say about that to channel a little Forrest Gump there. Uh, Jesse, what are you affirming or denying tonight? [00:08:44] Jesse Schwamb: I'm also going to deny against, so this denial is like classic. [00:08:49] Jesse Schwamb: It's routine, but I got a different spin on it this time, so I'm denying against. The full corruption of sin, how it appears everywhere, how even unbelievers speak of it, almost unwittingly, but very commonly with great acceptance. And the particularity of this denial comes in the form of allergies, which you and I are talking about a lot of times. [00:09:09] Jesse Schwamb: But I was just thinking about this week because I had to do some allergy testing, which is a, a super fun experience. But it just got me think again, like very plainly about what allergies are. And how an allergy occurs when your immune system, like the part of your body responsible for protecting your body that God has made when your immune system mistakes like a non-harmful substance like pollen or a food or some kind of animal dander for a threat, and then reacts by producing these antibodies like primarily the immunoglobulin E. [00:09:36] Jesse Schwamb: So here's what strikes me as so funny about this in a, in a way that we must laugh. Because of our, our parents, our first parents who made a horrible decision and we like them, would make the same decision every day and twice in the Lord's day. And that is that this seems like, of course, such a clear sign of the corruption of sin impounded in our created order because it seems a really distasteful and suboptimal for human beings to have this kind of response to pollen. [00:10:03] Jesse Schwamb: When they were intended to work and care in a garden. So obviously I think we can say, Hey, like the fact that allergies exist and that it's your body making a mistake. [00:10:13] Tony Arsenal: Yeah. [00:10:13] Jesse Schwamb: It's like the ultimate, like cellular level of the ubiquity of sin. And so as I was speaking with my doctor and going through the, the testing, it's just so funny how like we all talk about this. [00:10:25] Jesse Schwamb: It's like, yeah, it's, it's a really over-indexed reaction. It doesn't make any sense. It's not the way the world is supposed to be, but nobody's saying how is the world supposed to be? Do you know what I mean? Like, but we just take it for granted that that kind of inflammation that comes from like your dog or like these particles in the air of plants, just trying to do a plant stew and reproduce and pollinate that, that could cause like really dramatic and debilitating. [00:10:49] Jesse Schwamb: Responses is just exceptional to me, and I think it's exceptional and exceptional to all of us because at some deep level we recognize that, as Paul says, like the earth, the entire world is groaning. It's groaning for that eschatological release and redemption that can only come from Christ. And our runny noses in our hay fever all prove that to some degree. [00:11:09] Jesse Schwamb: So denying against allergies, but denying against as well that ubiquity of corruption and sin in our world. [00:11:15] Tony Arsenal: Yeah, I just have this image in my head of Adam and Eve, you know, they're expelled outta the garden and they, they're working the ground. And then Adam sneezes. Yes. And Eve is like, did your head just explode? [00:11:28] Tony Arsenal: And he's like, I don't know. That would've been a, probably a pretty terrifying experience actually. [00:11:33] Jesse Schwamb: Yeah, that's that's true. So imagine like you and I have talked about this before, because you have young children, adorable. Young children, and we've talked about like the first of everything, like when you're a child, you get sick for the first time, or you get the flu or you vomit for the first time. [00:11:45] Jesse Schwamb: Like you have no idea what's going on in your body, but imagine that. But being an adult. [00:11:49] Tony Arsenal: Yeah, where you can process what's going on, but don't have a framework for it. [00:11:52] Jesse Schwamb: Yes, exactly. So like [00:11:54] Tony Arsenal: that's like, that's like my worst nightmare I think. [00:11:55] Jesse Schwamb: Yeah. It's like, to your point, 'cause there, there are a lot of experiences you have as an adults, even health wise that are still super strange and weird. [00:12:01] Jesse Schwamb: But [00:12:02] Tony Arsenal: yeah, [00:12:02] Jesse Schwamb: you have some rubric for them, but that's kind of exactly what I was thinking. What if this toiling over your labor is partly because it's horrible now because you have itchy, watery eyes or you get hives. Yeah. And before you were like, I could just lay in the grass and be totally fine. And now I can't even walk by ragweed without getting a headache or having some kind of weird fatigue. [00:12:23] Jesse Schwamb: Like I have to believe that that was, that part of this transition was all of these things. Like, now your body's gonna overreact to stuff where I, I, God put us in a place where that wouldn't be the case at all. [00:12:35] Tony Arsenal: Yeah. Sometimes I think about like the first. Time that Adam was like sore or like hurt himself. [00:12:42] Tony Arsenal: True. Like the, just the, just the terror and fear that must have come with it. And sin is serious stuff. Like it's serious effects and sad, sad, sad stuff. But yeah, allergies are the worst. I, uh, I suffered really badly with, uh, seasonal allergies. When I was a a kid I had to do allergy shots and everything and it's makes no sense. [00:13:03] Tony Arsenal: There's no rhyme or reason to it, and your allergies change. So like you could be going your whole life, being able to eat strawberries and then all of a sudden you can't. Right? And it's, and you don't know until it happens. So [00:13:14] Jesse Schwamb: what's up with that? [00:13:15] Tony Arsenal: No good. [00:13:16] Jesse Schwamb: What's up with that? So again, imagine that little experience is a microcosmic example of what happens to Adam and Eve. [00:13:24] Jesse Schwamb: You know, like all these things change. Like you're, you're right. Suddenly your body isn't the same. It's not just because you're growing older, but because guess what? Sins everywhere. And guess what, where sin is, even in the midst of who you are as physically constructed and the environment in which you live, all, all totally change. [00:13:40] Jesse Schwamb: So that, that's enough of my rants on allergies. I know the, I know the loved ones out there hear me. It's also remarkable to me that almost everybody has an allergy of some kind. It's very, it's very rare if you don't have any allergies whatsoever. And probably those times when you think you're sick and you don't have allergies could be that you actually have them. [00:13:57] Jesse Schwamb: So it's just wild. Wild. [00:14:02] Tony Arsenal: Agreed. Agreed. [00:14:03] Theological Discussion on Parables [00:14:03] Tony Arsenal: Well, Jesse, without further ado, I'm not, I, maybe we should have further ado, but let's get into it. Let's talk about some parable stuff. [00:14:13] Jesse Schwamb: Yeah, let's do it again. When I say pair, you say able pair. [00:14:17] Tony Arsenal: Able. [00:14:20] Jesse Schwamb: When I say [00:14:21] Tony Arsenal: para you say bowl. [00:14:24] Jesse Schwamb: That's what I was trying to go with before. [00:14:26] Jesse Schwamb: It's a little bit more, yeah, but you gotta like cross over like we both gotta say like that middle syllable kind of. Otherwise it's, it sounds like I'm just saying bowl. And [00:14:34] Tony Arsenal: yeah, there's no good way to chant that. Yeah, we're work. This is why Jesse and I are not cheerleaders. [00:14:39] Jesse Schwamb: We're, we're work shopping everybody. [00:14:40] Jesse Schwamb: But I agree with you. Enough of us talking about affirmations, the denials in this case, the double double denial. Let's talk about parables. So the beauty of this whole series is there's gonna be so much great stuff to talk about, and I think this is a decent topic for us to cover because. Really, if you think about it, the parables of Jesus have captivated people for the entirety of the scriptures. [00:15:06] Jesse Schwamb: As long, as long as they were recorded and have been read and processed and studied together. And, uh, you know, there's stuff I'm sure that we will just gloss over. We don't need to get into in terms of like, is it pure allegory? Is it always allegory? Is it, there's lots of interpretation here. I think this is gonna be our way of processing together and moving through some of these and speaking them out and trying to learn principally. [00:15:28] Jesse Schwamb: Predominantly what they're teaching us. But I say all that because characters like the prodigal son, like Good Samaritan, Pharisees, and tax collector, those actually have become well known even outside the church. [00:15:40] Tony Arsenal: Yeah. And [00:15:40] Jesse Schwamb: then sometimes inside the church there's over familiarity with all of these, and that leads to its own kind of misunderstanding. [00:15:46] Jesse Schwamb: So, and I think as well. I'm hoping that myself, you and our listeners will be able to hear them in a new way, and maybe if we can try to do this without again, being parabolic, is that we can kind of recreate some of the trauma. In these stories. 'cause Jesus is, is pressing upon very certain things and there's certainly a lot of trauma that his original audiences would've taken away from what he was saying here. [00:16:13] Jesse Schwamb: Yeah. Even just starting with what is a parable and why is Jesus telling them? So I presume that's actually the best place for us to begin is what's the deal with the parables and why is this? Is this Jesus preferred way of teaching about the kingdom of God. [00:16:30] Tony Arsenal: Yeah, and I think, you know, it bears saying too that like not all the parables are alike. [00:16:35] Tony Arsenal: Like true. We can't, this is why I'm excited about this series. You know, it's always good to talk through the bible and, and or to talk through systematic theology, but what really excites me is when we do a series like this, kind of like the Scott's Confession series, like it gives us a reason. To think through a lot of different disciplines and flex like exercise and stretch and flex a lot of different kinds of intellectual muscles. [00:17:00] Tony Arsenal: So there's gonna be some exegetical work we have to do. There's gonna be some hermeneutical work we're gonna have to do, probably have to do some historical work about how the parables have been interpreted in different ways. Yes, and and I think, so, I think it's important to say like, not every parable is exactly the same. [00:17:14] Tony Arsenal: And this is where I think like when you read, sometimes you read books about the, the parables of Christ. Like you, you'll hear one guy say. Well, a parable is not an allegory. Then you'll hear another guy say like, well, parables might have allegorical elements to it. Right. Now if one guy say like, well, a parable has one main point, and you'll have another guy say like, well, no, actually, like parables can have multiple points and multiple shades of meaning. [00:17:37] Tony Arsenal: And I think the answer to why you have this variance in the commentaries is 'cause sometimes the parables are alleg. [00:17:44] Jesse Schwamb: Right. And [00:17:44] Tony Arsenal: sometimes they're not allegorical. Sometimes they have one main point. Sometimes there's multiple points. So I think it's important for us to just acknowledge like we're gonna have to come to each parable, um, on its own and on its own terms. [00:17:57] Tony Arsenal: But there are some general principles that I think we can talk about what parables are. So parables in general are. Figurative stories or figurative accounts that are used to illustrate, I think primarily used to illustrate a single main point. And there may be some subpoints, but they, they're generally intended to, uh, to illustrate something by way of a, of a narrative, a fictional narrative that, uh, helps the reader. [00:18:27] Tony Arsenal: Uh, or the hearer is just, it's also important that these were primarily heard, these are heard parables, so there are even times where the phrasing of the language is important in the parable. Um, they're helping the, the hearer to understand spiritual truth. And this is where I think it's it's key, is that this is not just. [00:18:48] Tony Arsenal: When we're talking about the parables of Christ, right? There's people tell parables, there's all sorts of different teachers that have used parables. Um, I, I do parables on the show from time to time where I'll tell like a little made up story about a, you know, a situation. I'll say like, pretend, you know, let's imagine you have this guy and he's doing this thing that's a form of a parable when I'm using. [00:19:08] Tony Arsenal: I'm not, it's not like a makeup made up story. It's not asaps fables. We're not talking about like talking foxes and hens and stuff, but it's illustrating a point. But the parables of Christ are not just to illustrate a point, they're to reveal a spiritual point or spiritual points to those who have ears to hear, to those who've been illuminated by the spirit. [00:19:29] Tony Arsenal: And I just wanna read this. Uh, this is just God's providence, um, in action. I, um, I've fallen behind on my reading in The Daily Dad, which is a Ryan Holiday book. This was the reading that came up today, even though it's not the correct reading for the day. Uh, it's, it's for September 2nd. We're recording this on September, uh, sixth. [00:19:48] Tony Arsenal: Uh, and the title is, this is How You Teach Them. And the first line says, if the Bible has any indication, Jesus rarely seemed to come out and say what he meant. He preferred instead to employ parables and stories and little anecdotes that make you think. He tells stories of the servants and the talents. [00:20:03] Tony Arsenal: He tells stories of the prodigal son and the Good Samaritan. Turns out it's pretty effective to get a point across and make it stick. What what we're gonna learn. Actually that Jesus tells these stories in parables, in part to teach those who have spiritual ears to hear, but in part to mask the truth That's right. [00:20:24] Tony Arsenal: From those who don't have spiritual ears to hear, oh, online [00:20:26] Jesse Schwamb: holiday. [00:20:27] Tony Arsenal: So it's not as simple as like Jesus, using illustration to help make something complicated, clearer, right? Yes. But also, no. So I'm super excited to kind of get into this stuff and talk through it and to, to really dig into the parables themselves. [00:20:42] Tony Arsenal: It's just gonna be a really good exercise at sort of sitting at the feet of our master in his really, his preferred mode of teaching. Um, you know, other than the sermon on the Mount. There's not a lot of like long form, straightforward, didactic teaching like that most of Christ's teaching as recorded in the gospels, comes in the form of these parables in one way or another. [00:21:03] Tony Arsenal: Right. And that's pretty exciting to me. [00:21:05] Jesse Schwamb: Right. And there's so many more parables I think, than we often understand there to be, or at least then that we see in like the headings are Bible, which of course have been put there by our own construction. So anytime you get that. Nice short, metaphorical narrative is really Jesus speaking in a kind of parable form, and I think you're right on. [00:21:25] Jesse Schwamb: For me, it's always highlighting some kind of aspect of the kingdom of God. And I'd say there is generally a hierarchy. There doesn't have to be like a single point, like you said. There could be other points around that. But if you get into this place where like everything has some kind of allegory representation, then the parable seems to die of the death of like a million paper cuts, right? [00:21:40] Jesse Schwamb: Because you're trying to figure out all the things and if you have to represent something, everything he says with some kind of. Heavy spiritual principle gets kind of weird very quickly. But in each of these, as you said, what's common in my understanding is it's presenting like a series of events involving like a small number of characters. [00:21:57] Jesse Schwamb: It is bite-sized and sometimes those are people or plants or even like inanimate objects. So like the, yeah, like you said, the breadth and scope of how Jesus uses the metaphor is brilliant teaching, and it's even more brilliant when you get to that level, like you're saying, where it's meant both to illuminate. [00:22:13] Jesse Schwamb: To obfuscate. That is like, to me, the parable is a manifestation of election because it's clear that Jesus is using this. Those who have the ears to hear are the ones whom the Holy Spirit has unstopped, has opened the eyes, has illuminated the hearts and the mind to such a degree that can receive these, and that now these words are resonant. [00:22:32] Jesse Schwamb: So like what a blessing that we can understand them, that God has essentially. Use this parabolic teaching in such a way to bring forward his concept of election in the minds and the hearts of those who are his children. And it's kind of a way, this is kind of like the secret Christian handshake. It's the speakeasy of salvation. [00:22:52] Jesse Schwamb: It's, it's coming into the fold because God has invited you in and given you. The knowledge and ability of which to really understand these things. And so most of these little characters seemed realistic and resonant in Jesus' world, and that's why sometimes we do need a little bit of studying and understanding the proper context for all those things. [00:23:12] Jesse Schwamb: I would say as well, like at least one element in those parables is a push. It's in, it's kind of taking it and hyping it up. It's pushing the boundaries of what's plausible, and so you'll find that all of this is made again to illuminate some principle of the kingdom of God. And we should probably go to the thing that you intimated, because when you read that quote from, from Ryan Holiday, I was like, yes, my man. [00:23:34] Jesse Schwamb: Like he's on the right track. Right? There's something about what he's saying that is partially correct, but like you said, a lot of times people mistake the fact that, well, Jesus. Is using this language and these metaphors, these similes, he speaks in parables because they were the best way to get like these uneducated people to understand him. [00:23:57] Jesse Schwamb: Right? But it's actually the exact opposite. And we know this because of perhaps the most famous dialogue and expression and explanation of parables, which comes to us in Matthew 13, 10 through 17, where Jesus explains to his disciples exactly why he uses this mode of teaching. And what he says is. This is why I speak to them of parables because seeing they do not see and hearing, they do not hear they nor do they understand. [00:24:24] Jesse Schwamb: So, so that's perplexing. We should probably camp there for just a second and talk about that. Right, and, and like really unpack like, what is Jesus after here? Then if, like, before we get into like, what do all these things mean, it's almost like saying. We need to understand why they're even set before us and why these in some ways are like a kind of a small stumbling block to others, but then this great stone of appreciation and one to stand on for for others. [00:24:47] Tony Arsenal: Yeah, and I think you know, before we, before we cover that, which I think is a good next spot. A parable is not just an illustration. Like I think that's where a lot of people go a little bit sideways, is they think that this is effectively, like it's a fable. It's like a made up story primarily to like illustrate a point right. [00:25:09] Tony Arsenal: Or an allegory where you know, you're taking individual components and they represent something else. A parable fundamentally is a, is a, a comparison between two things, right? The word parable comes from the Greek of casting alongside, and so the idea is like you're, you're taking. The reality that you're trying to articulate and you're setting up this parable next to it and you're comparing them to it. [00:25:33] Tony Arsenal: And so I like to use the word simile, like that's why Christ says like the kingdom of God is like this. Yes. It's not like I'm gonna explain the kingdom of God to you by using this made up story. Right on. It's I'm gonna compare the kingdom of God to this thing or this story that I'm having, and so we should be. [00:25:49] Tony Arsenal: Rather than trying to like find the principles of the parable, we should be looking at it and going, how does this parable reflect? Or how is this a, um, how is this an explanation? Not in the, like, I, I'm struggling to even explain this here. It's not that the cer, the parable is just illustrating a principle. [00:26:10] Tony Arsenal: It's that the kingdom of God is one thing and the parable reveals that same one thing by way of comparison. Yes. So like. Uh, we'll get into the specifics, obviously, but when the, when the, um, lawyer says, who is my neighbor? Well, it's not just like, well, let's look at the Good Samaritan. And the Good Samaritan represents this, and the Levite represents this, and the priest represents this. [00:26:32] Tony Arsenal: It's a good neighbor, is this thing. It's this story. Compared to whatever you have in your mind of what a good neighbor is. And we're gonna bounce those things up against each other, and that's gonna somehow show us what the, what the reality is. And that's why I think to get back to where we were, that's why I think sometimes the parables actually obscure the truth. [00:26:53] Tony Arsenal: Because if we're not comparing the parable to the reality of something, then we're gonna get the parable wrong. So if we think that, um, the Good Samaritan. Is a parable about social justice and we're, we're looking at it to try to understand how do we treat, you know, the, the poor people in Africa who don't have food or the war torn refugees, you know, coming out of Ukraine. [00:27:19] Tony Arsenal: If we're looking at it primarily as like, I need to learn to be a good neighbor to those who are destitute. Uh, we're not comparing it against what Jesus was comparing it against, right? So, so we have to understand, we have to start in a lot of cases with the question that the parable is a response to, which oftentimes the parable is a response to a question or it's a, it's a principle that's being, um, compare it against if we get that first step wrong, uh, or if we start with our own presuppositions, which is why. [00:27:50] Tony Arsenal: Partially why I think Christ is saying like, the only those who have ears to hear. Like if you don't have a spiritual presupposition, I, I mean that, that might not be the right word, but like if you're not starting from the place of spiritual illumination, not in the weird gnostic sense, but in the, the. [00:28:07] Tony Arsenal: Genuinely Christian illumination of the Holy Spirit and inward testimony of the Holy Spirit. If you're not starting from that perspective, you almost can't get the parables right. So that's why we see like the opponents of Christ in the Bible, the Pharisees, the Sadducees, constantly. They're constantly confused and they're getting it wrong. [00:28:26] Tony Arsenal: And, and even sometimes the disciples, they have to go and ask sometimes too, what is this parable? Wow, that's right. What is, what does this mean? So it's never as simple as, as what's directly on the surface, but it's also not usually as complicated as we would make it be if we were trying to over-interpret the parable, which I think is another risk. [00:28:44] Jesse Schwamb: That's the genius, isn't it? Is that I I like what you're saying. It's that spiritual predisposition that allows us to receive the word and, and when we receive that word, it is a simple word. It's not as if like, we have to elevate ourselves in place of this high learning or education or philosophizing, and that's the beauty of it. [00:29:03] Jesse Schwamb: So it is, again, God's setting apart for himself A, a people a teaching. So. But I think this is, it is a little bit perplexing at first, like that statement from Jesus because it's a bit like somebody coming to you, like your place of work or anywhere else in your family life and asking you explicitly for instruction and, and then you saying something like, listen, I, I'm gonna show you, but you're not gonna be able to see it. [00:29:22] Jesse Schwamb: And you're gonna, I'm gonna tell you, but you're not gonna be able to hear it, and I'm gonna explain it to you, but you're not gonna be able to understand. And you're like, okay. So yeah, what's the point of you talking to me then? So it's clear, like you said that Jesus. Is teaching that the secrets, and that's really, really what these are. [00:29:37] The Secrets of the Kingdom of God [00:29:37] Jesse Schwamb: It's brilliant and beautiful that Jesus would, that the, the son of God and God himself would tell us the secrets of his kingdom. But that again, first of all by saying it's a secret, means it's, it's for somebody to guard and to hold knowledge closely and that it is protected. So he says, teaching like the secrets of the kingdom of God are unknowable through mere human reasoning and intuition. [00:29:56] Jesse Schwamb: Interestingly here though, Jesus is also saying that. He's, it's not like he's saying no one can ever understand the parables, right, or that he intends to hide their truth from all people. [00:30:07] Understanding Parables and God's Sovereign Grace [00:30:07] Jesse Schwamb: Instead, he just explains that in order to highlight God's sovereign grace, God in his mercy has enlightened some to whom it has been given to know the secrets of the kingdom of heaven. [00:30:17] Jesse Schwamb: That's verse 11. So. All of us as his children who have been illuminated can understand the truth of God's kingdom. That is wild and and that is amazing. So that this knowledge goes out and just like we talk about the scripture going out and never returning void, here's a prime example of that very thing that there is a condemnation and not being able to understand. [00:30:37] Jesse Schwamb: That condemnation comes not because you're not intelligent enough, but because as you said, you do not have that predisposition. You do not have that changed heart into the ability to understand these things. [00:30:47] Doctrine of Election and Spiritual Insight [00:30:47] Jesse Schwamb: This is what leads me here to say like every parable then implicitly teaches a doctrine of election. [00:30:53] Jesse Schwamb: Yeah, because all people are outside the kingdom until they enter the Lord's teaching. How do we enter the Lord's teaching by being given ears to hear. How are we understanding that? We have been given ears to hear when these parables speak to us in the spiritual reality as well as in just like you said, like this general kind of like in the way that I presume Ryan Holiday means it. [00:31:12] Jesse Schwamb: The, this is like, he might be exemplifying the fact that these stories. Are a really great form of the ability to communicate complex information or to make you think. [00:31:21] The Power and Purpose of Parables [00:31:21] Jesse Schwamb: So when Jesus says something like The kingdom of God is like a mustard seed, wow, we, you and I will probably spend like two episodes just unpacking that, or we could spend a lot more, that's beautiful that that's how his teaching takes place. [00:31:34] Jesse Schwamb: But of course it's, it's so much. More than that, that those in whom the teaching is effective on a salvation somehow understand it, and their understanding of it becomes first because Christ is implanted within them. Salvation. [00:31:46] Tony Arsenal: Yeah. Yeah. [00:31:48] Parables as More Than Simple Teaching Tools [00:31:48] Tony Arsenal: I think people, and this is what I think like Ryan Holiday's statement reflects, is people think of the parables as a simple teaching tool to break down a complicated subject. [00:32:00] Tony Arsenal: Yes. And so, like if I was trying to explain podcasting to a, like a five-year-old, I would say something like, well, you know. You know how your teacher teaches you during class while a podcast is like if your teacher lived on the internet and you could access your teacher anytime. Like, that might be a weird explanation, but like that's taking a very complicated thing about recording and and RSS feeds and you know, all of these different elements that go into what podcasting is and breaking it down to a simple sub that is not what a parable is. [00:32:30] Tony Arsenal: Right? Right. A parable is not. Just breaking a simple subject down and illustrating it by way of like a, a clever comparison. Um, you know, it's not like someone trying to explain the doctrine of, of the Trinity by using clever analogies or something like that. Even if that were reasonable and impossible. [00:32:50] Tony Arsenal: It's, it's not like that a parable. I like what you're saying about it being kind of like a mini doctrine of election. It's also a mini doctrine of the Bible. Yes. Right. It, it's right on. [00:33:00] The Doctrine of Illumination [00:33:00] Tony Arsenal: It's, it's the doctrine of revelation. In. Preached form in the Ministry of Christ, right? As Christians, we have this text and we affirm that at the same time, uh, what can be known of it and what is necessary for salvation can be known. [00:33:19] Tony Arsenal: By ordinary means like Bart Iman, an avowed atheist who I, I think like all atheists, whether they recognize it or not, hates God. He can read the Bible and understand that what it means is that if you trust Jesus, you'll be saved. You don't need special spiritual insight to understand that that is what the Bible teaches, where the special spiritual. [00:33:42] Tony Arsenal: Insight might not be the right word, but the special spiritual appropriation is that the spirit enables you to receive that unto your salvation. Right? To put your trust in. The reality of that, and we call that doctrine, the doctrine of illumination. And so in, in the sense of parables in Christ's ministry, and this is, this is if you, you know, like what do I always say is just read a little bit more, um, the portion Jesse read it leads way into this prophecy or in this comment, Christ. [00:34:10] Tony Arsenal: Saying he teaches in parable in order to fulfill this prophecy of Isaiah. Basically that like those who are, uh, ate and are apart from God and are resistant to God, these parables there are there in order to confirm that they are. And then it says in verse 16, and this is, this is. [00:34:27] The Blessing of Spiritual Understanding [00:34:27] Tony Arsenal: It always seems like the series that we do ends up with like a theme verse, and this is probably the one verse 16 here, Matthew 1316 says, but blessed are your eyes for they see and your ears for they hear. [00:34:40] Tony Arsenal: And so like there's a blessing. In our salvation and in our election that we are enabled to hear and perceive and re receive the very voice and word of God into our spirit unto our salvation. That is the doctrine of of election. It's also the doctrine of regeneration, the doctrine of sanctification, the doctrine. [00:35:03] Tony Arsenal: I mean, there's all of these different classic reformed doctrines that the parables really are these mic this microcosm of that. Almost like applied in the Ministry of Christ. Right. Which I, I, you know, I've, I've never really thought of it in depth in that way before, but it's absolutely true and it's super exciting to be able to sort of embark on this, uh, on this series journey with, with this group. [00:35:28] Tony Arsenal: I think it's gonna be so good to just dig into these and really, really hear the gospel preached to ourselves through these parables. That's what I'm looking forward to. [00:35:38] Jesse Schwamb: And we're used to being very. Close with the idea that like the message contains the doctrine, the message contains the power. Here we're saying, I think it's both. [00:35:47] Jesse Schwamb: And the mode of that message also contains, the doctrine also contains the power. And I like where you're going with this because I think what we should be reminding ourselves. Is what a blessing it is to have this kind of information conferred to us. [00:36:01] The Role of Parables in Revealing and Concealing Truth [00:36:01] Jesse Schwamb: That again, God has taken, what is the secrets that is his to disclose and his to keep and his to hold, and he's made it available to his children. [00:36:08] Jesse Schwamb: And part of that is for, as you said, like the strengthening of our own faith. It's also for condemnation. So notice that. The hiding of the kingdom through parables is not a consequence of the teaching itself. Again, this goes back to like the mode being as equally important here as the message itself that Christ's teaching is not too difficult to comprehend as an intellectual matter. [00:36:27] Jesse Schwamb: The thing is, like even today, many unbelievers read the gospels and they technically understand what Jesus means in his teaching, especially these parables. The problem is. I would say like moral hardness. It's that lack of spiritual predilection or predisposition. They know what Jesus teaches, but they do not believe. [00:36:47] Jesse Schwamb: And so the challenge before us is as all scripture reading, that we would go before the Holy Spirit and say, holy Spirit, help me to believe. Help me to understand what to believe. And it so doing, do the work of God, which is to believe in him and to believe in His son Jesus Christ and what he's accomplished. [00:37:02] Jesse Schwamb: So the parables are not like creating. Fresh unbelief and sinners instead, like they're confirming the opposition that's already present and apart from Grace, unregenerate perversely use our Lord's teaching to increase their resistance. That's how it's set up. That's how it works. That's why to be on the inside, as it were, not again, because like we've done the right handshake or met all the right standards, but because of the blood of Christ means that the disciples, the first disciples and all the disciples who will follow after them on the other hand. [00:37:33] The Complexity and Nuances of Parables [00:37:33] Jesse Schwamb: We've been granted these eyes to see, and ears to hear Jesus. And then we've been given the secrets of the kingdom. I mean, that's literally what we've been given. And God's mercy has been extended to the disciples who like many in the crowds, once ignorantly and stubbornly rejected God and us just like them as well in both accounts. [00:37:49] Jesse Schwamb: So this is, I think we need to settle on that. You're right, throughout this series, what a blessing. It's not meant to be a great labor or an effort for the child of God. Instead, it's meant to be a way of exploring these fe. Fantastic truths of who God is and what he's done in such a way that draw us in. [00:38:07] Jesse Schwamb: So that whether we're analyzing again, like the the lost coin or the lost sheep, or. Any number of these amazing parables, you'll notice that they draw us in because they don't give us answers in the explicit sense that we're used to. Like didactically instead. Yeah. They cause us to consider, as you've already said, Tony, like what does it mean to be lost? [00:38:26] Jesse Schwamb: What does it mean that the father comes running for this prodigal son? What does it mean that the older brother has a beef with the whole situation? What does it mean when Jesus says that the kingdom of God is like a mustard seed? How much do we know about mustard seeds? And why would he say that? Again, this is a kind of interesting teaching, but that illumination in the midst of it being, I don't wanna say ambiguous, but open-ended to a degree means that the Holy Spirit must come in and give us that kind of grand knowledge. [00:38:55] Jesse Schwamb: But more than that, believe upon what Jesus is saying. I think that's the critical thing, is somebody will say, well, aren't the teaching simple and therefore easy to understand. In a sense, yes. Like factually yes, but in a much greater sense. Absolutely not. And that's why I think it's so beautiful that he quotes Isaiah there because in that original context, you the, you know, you have God delivering a message through Isaiah. [00:39:17] Jesse Schwamb: Uh. The people are very clear. Like, we just don't believe you're a prophet of God. And like what you're saying is ridiculous, right? And we just don't wanna hear you. This is very different than that. This is, Jesus is giving this message essentially to all who will listen to him, not necessarily hear, but all, all who are hear Him, I guess rather, but not necessarily all who are listening with those spiritual ears. [00:39:33] Jesse Schwamb: And so this is like, I love the way that he, he uses that quote in a slightly different way, but still to express the same root cause, which is some of you here. Because of your depravity will not be able to hear what I'm saying. But for those to whom it has been granted to come in who are ushered into the kingdom, this kingdom language will make sense. [00:39:54] Jesse Schwamb: It's like, I'm going to be speaking to you in code and half of you have the key for all the code because the Holy Spirit is your cipher and half of you don't. And you're gonna, you're gonna listen to the same thing, but you will hear very different things. [00:40:06] Tony Arsenal: Yeah. Yeah. And you know, the other thing I think is, is interesting to ponder on this, um. [00:40:12] The Importance of Context in Interpreting Parables [00:40:12] Tony Arsenal: God always accommodates his revelation to his people. And the parables are, are, are like the. Accommodated accommodation. Yeah. Like God accommodates himself to those he chooses to reveal himself to. And in some ways this is, this is, um, the human ministry of Christ is him accommodating himself to those. [00:40:38] Tony Arsenal: What I mean is in the human ministry of the Son, the parables are a way of the son accommodating himself to those he chooses to reveal himself to. So there, there are instances. Where the parable is said, and it is, uh, it's seems to be more or less understood by everybody. Nobody asks the question about like, what does this mean? [00:40:57] Tony Arsenal: Right? And then there are instances where the parable is said, and even the apostles are, or the disciples are like, what does this parable mean? And then there's some interesting ones where like. Christ's enemies understand the parable and, and can understand that the parable is told against them. About them. [00:41:13] Tony Arsenal: Yeah. So there, there's all these different nuances to why Christ used these parables, how simple they were, how complicated they were. Yes. And again, I think that underscores what I said at the top of the show here. It's like you can't treat every parable exactly the same. And that's where you run into trouble. [00:41:28] Tony Arsenal: Like if you're, if you're coming at them, like they're all just simple allegory. Again, like some of them have allegorical elements. I think it's fair to look at the, the prodigal son or the, the prodigal father, however you want to title that. And remember, the titles are not, generally, the titles are not, um, baked into the text itself. [00:41:46] Tony Arsenal: I think it's fair to come to that and look at and go, okay, well, who's the father in this? Who's the son? You know, what does it mean that the older son is this? Is, is there relevance to the fact that there's a party and that the, you know, the older, older, uh, son is not a part of it? There's, there's some legitimacy to that. [00:42:02] Tony Arsenal: And when we look at Christ's own explanation of some of his parables, he uses those kinds, right? The, the good seed is this, the, the seed that fell on the, the side of the road is this, right? The seed that got choked out by the, the, um, thorns is this, but then there are others where it doesn't make sense to pull it apart, element by element. [00:42:21] Tony Arsenal: Mm-hmm. Um, and, and the other thing is there are some things that we're gonna look at that are, um. We're gonna treat as parables that the text doesn't call a parable. And then there are some that you might even look at that sometimes the text calls a parable that we might not even think of as a normal parable, right? [00:42:38] Tony Arsenal: So there's lots of elements. This is gonna be really fun to just dig stuff in and, and sort of pick it, like pull it apart and look at its component parts and constituent parts. Um, so I really do mean it if you, if you're the kind of person who has never picked up a Bible commentary. This would be a good time to, to start because these can get difficult. [00:42:59] Tony Arsenal: They can get complicated. You want to have a trusted guide, and Jesse and I are gonna do our, our work and our research on this. Um, but you want someone who's more of a trusted guide than us. This is gonna be the one time that I might actually say Calvin's commentaries are not the most helpful. And the reason for that is not because Calvin's not clear on this stuff. [00:43:17] Tony Arsenal: Calvin Calvin's commentaries on the gospel is, is a harmony of the gospels, right? So sometimes it's tricky when you're reading it to try to find like a specific, uh, passage in Matthew because you're, you, everything's interwoven. So something like Matthew Henry, um, or something like, um, Matthew Poole. Uh, might be helpful if you're willing to spend a little bit of money. [00:43:38] Tony Arsenal: The ESV expository commentary that I've referenced before is a good option. Um, but try to find something that's approachable and usable that is reasonable for you to work through the commentary alongside of us, because you are gonna want to spend time reading these on your own, and you're gonna want to, like I said, you're gonna want to have a trust guide with you. [00:43:55] Tony Arsenal: Even just a good study bible, something like. The Reformation Study Bible or something along those lines would help you work your way through these parables, and I think it's valuable to do that. [00:44:06] Jesse Schwamb: Something you just said sparked this idea in me that the power, or one of the powers maybe of good fiction is that it grabs your attention. [00:44:15] The Impact of Parables on Listeners [00:44:15] Jesse Schwamb: It like brings you into the plot maybe even more than just what I said before about it being resonant, that it actually pulls you into the storyline and it makes you think that it's about other people until it's too late. Yeah. And Jesus has a way of doing this that really only maybe the parable can allow. [00:44:30] Jesse Schwamb: So like in other words, by the time you realize. A parable is like metaphorical, or even in a limited case, it's allegorical form you've already identified with one or more of the characters and you're caught in the trap. So what comes to my mind there is like the one Old Testament narrative, virtually identical, informed to those Jesus told is Nathan's parable of the You lamb. [00:44:52] Jesse Schwamb: So that's in like second Samuel 12, and I was just looking this up as you were, as you were speaking. So in this potentially life and death move for the prophet Nathan confronts King David. Over his adultery with, or depending on how you see it, rape of Bathsheba, and then his subsequent murder of her husband Uriah, by sending him to the front lines of battle. [00:45:10] Jesse Schwamb: So he's killed. And so in this parable that Nathan tells Uriah is like the poor man. Bathsheba is like the Yu a and the rich man obviously represents David. If you, you know what I'm talking about, go back and look at second Samuel 12. And so what's interesting is once David is hooked into that story, he cannot deny that his behavior was unjust as that of the rich man in the story who takes this UAM for himself and he, which he openly. [00:45:38] Jesse Schwamb: Then David openly condemns of course, like the amazing climax of this. And as the reader who has. Of course, like omniscient knowledge in the story, you know, the plot of things, right? You're, you're already crying out, like you're throwing something, you know, across the room saying like, how can you not see this about you? [00:45:53] Jesse Schwamb: And of course the climax comes in when Nathan points the finger at David and declares, you are the man. And that's kind of what. The parables due to us. Yes. They're not always like the same in accusatory toward us, but they do call us out. This is where, again, when we talk about like the scripture reading us, the parable is particularly good at that because sometimes we tend to identify, you know, again, with like one of the particular characters whom we probably shouldn't identify with, or like you said, the parable, the sower. [00:46:22] Jesse Schwamb: Isn't the Christian always quick to be like, I am the virtual grounds? Yeah. You still have to ask like, you know, there is not like a Paul washer way of doing this, but there is like a way of saying like, checking yourself before you wreck yourself there. And so when Jesus's parables have lost some of that shock value in today's world, we maybe need to contemporize them a little bit. [00:46:43] Jesse Schwamb: I, and I think we'll talk about that as we go through it. We're not rewriting them for any reason that that would be completely inappropriate. Think about this though. Like the Jew robbed and left for dead. And you know the story of the Grace Samaritan may need to become like the white evangelical man who is helped by like the black Muslim woman after the senior pastor and the worship leader from the local reformed church passed by like that. [00:47:05] Jesse Schwamb: That might be the frame, which we should put it to try to understand it whenever we face a hostile audience that this indirect rhetoric of compelling stories may help at least some people hear God's world more favorably, and I think that's why you get both like a soft. And a sharp edge with these stories. [00:47:20] Jesse Schwamb: But it's the ability to, to kind of come in on the sneak attack. It's to make you feel welcomed in and to identify with somebody. And then sometimes to find that you're identifying entirely with a character whom Jesus is gonna say, listen, don't be this way, or This is what the kingdom of God is, is not like this. [00:47:35] Jesse Schwamb: Or again, to give you shock value, not for the sake of telling like a good tale that somehow has a twist where it's like everybody was actually. All Dead at the end. Another movie, by the way, I have not seen, but I just know that that's like, I'll never see that movie because, can we say it that the spoiler is, is out on that, right? [00:47:54] Tony Arsenal: Are we, what are we talking about? What movie are we talking about? [00:47:56] Jesse Schwamb: Well, I don't, I don't wanna say it. I didn't [00:47:57] Tony Arsenal: even get it from your description. Oh. [00:47:59] Jesse Schwamb: Like that, that movie where like, he was dead the whole time. [00:48:02] Tony Arsenal: Oh, this, that, that, that movie came out like 30 years ago, Jesse. Oh, seriously? [00:48:06] Jesse Schwamb: Okay. All right. [00:48:06] Tony Arsenal: So Six Sense. [00:48:07] Tony Arsenal: Yeah. That movie came out a long time ago. [00:48:10] Jesse Schwamb: So it's not like the parables are the sixth sense, and it's like, let me get you like a really cool twist. Right. Or like hook at the end. I, and I think in part it is to disarm you and to draw you in in such a way that we might honestly consider what's happening there. [00:48:22] Jesse Schwamb: And that's how it reads us. [00:48:24] Tony Arsenal: Yeah. Yeah. And I, I think that's a good point. And, and. It bears saying there are all sorts of parables all throughout the Bible. It's not just Jesus that teaches these, and they do have this similar effect that they, they draw you in. Um, oftentimes you identify it preliminarily, you identify with the wrong person, and it's not until you. [00:48:45] Tony Arsenal: Or you don't identify with anyone when you should. Right. Right. And it's not until the sort of punchline or I think that account with Nathan is so spot on because it's the same kind of thing. David did not have ears to hear. [00:48:58] Jesse Schwamb: Right. Until he had That's good point. Ears [00:49:00] Tony Arsenal: to hear. [00:49:00] Jesse Schwamb: Good point. [00:49:01] Tony Arsenal: And he heard the point of the parable. [00:49:03] Tony Arsenal: He understood the point of the parable and he didn't understand that the parable was about him, right? It's like the ultimate, I don't know why you're clapping David, I'm talking about you moment. Um, I'm just have this picture of Paul washer in like a biblical era robe. Um, so I think that's a enough progam to the series. [00:49:20] Preparing for the Series on Parables [00:49:20] Tony Arsenal: We're super excited we're, we'll cover some of these principles again, because again, different parables have to be interpreted different ways, and some of these principles apply to one and don't to others, and so we'll, we'll tease that out when we get there next week. We're gonna just jump right in. [00:49:34] Tony Arsenal: We're gonna get started with, I think, um, I actually think, you know, in the, the providence of, of the Holy Spirit and the inspiration of the Holy Spirit, and then obviously the providence of God in Christ's ministry, the, the parable that kind of like frames all of the other parables,

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A new high school football season is right around the corner across the state of Connecticut so let's mark the occasion on this latest Roadcast episode! Dan Murphy and Rob Adams of WGCH radio (1490 AM) and Robcasting Radio from Greenwich, CT get together to break down the high school football landscape with emphasis on the FCIAC conference teams within Class L, Class LL, and Class M of the CIAC.During the course of the program, guests include the Greenwich HS football captains, Lou Marinelli (Head Coach - New Canaan HS), Matty Jacowleff (Head Coach - Staples HS), and Sean Patrick Bowley (GametimeCT). It's an action-packed two-hour program that football fans are sure to enjoy!This episode was recorded *live* on WGCH radio (1490 AM) in Greenwich, CT on September 10, 2025.TOPICS DISCUSSED0:00 - Introduction, Welcome, Overview. Class LL Introduction7:30 - Interview with Greenwich HS football captains (Richie McMurray, Colin Falla, Hector Lopez, Jack Kelly, Santi Parra)21:10 - Brunswick School & NEPSAC Discussion23:35 - Class L Introduction25:15 - Interview with Lou Marinelli (Head Coach - New Canaan HS)44:00 - Class L/Class LL Playoff Contenders/Schedule Highlights49:00 - Around the CIAC: More Class L/LL Contenders, Class M, MM, S, SS Highlights57:25 - Interview with Sean Patrick Bowley (GametimeCT)1:16:10 - Interview with Matty Jacowleff (Head Coach - Staples HS)1:36:05 - Final Thoughts & Wrap-Up

Tiff and Kristy break down the concept of work-life balance, and why so many people can't seem to acquire it. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello Dental A Team listeners. I am back today and you know, this is me Spiffy Tiffy I never say my name and I just assume everyone knows me. I actually this is a funny story. I actually had ⁓ Someone the other day it was a child was like, ⁓ you record podcasts you you're on a podcast Are you famous and I said well maybe in the dental world like for ⁓   small, tiny percentage, people might know who I am. So, it's Spiffy Tiffy, Tiffanie, I'm here, I've been here for a while, and I'm just super excited to bring so much fun and joy, and one of our core values is fun, and it has been Kiera and I's core value since the day we met, and that is one that I have refused to get rid of, even though every year we update our core values and they shift and change a little bit, fun has stayed there. The definition of fun has evolved and been   tailored down to what we want it to be, but it has remained and I think we have some fun. So I hope you guys have fun on this podcast. I hope you enjoy it. I have Kristy here with me today and she is ready to rock out some fun, you guys. And I, you know, we've already recorded one this morning and Kristy, you said it perfectly. I was going deep and I don't know. It's a feeling today. We got a lot of leadership stuff we're chatting about and I feel like goodness gracious, Kristy, you're my gal. You keep me centered. You keep me calm.   DAT Kristy (01:07) Thank   The Dental A Team (01:21) and you allow me the space to go deep. So thank you for being here. Thank you for recording so many podcasts with me and just for being you, Kristy. How are you?   DAT Kristy (01:30) Good, thank you. I'm excited to be here. It's always a good time when we can get together and help with anything ⁓ with our doctors, hopefully up and coming doctors, new to dental aging doctors. Yeah.   The Dental A Team (01:42) Yeah. Yes. Right? Yes.   I agree. I totally agree. And I love that you said that because there are so many listeners here. I think sometimes I forget, we get a lot of clients that have listened to our podcast in the past and that's how they found us. And it's just such an incredible resource to be able to get information to people and a tool to be able to reach so many new dentists. And then Kristy, I think I forget when they come,   from the podcast, right? Or they've listened to the podcast in the past and came from, I don't know, Zenist advisors. They maybe said, hey, talk to these ladies, they're great. Whomever, wherever, however they found us, I forget that they still listen. And then I'll have a client that's like, I get texts sometimes that's like, Tiff, I'm listening to this one, and you just said this, or Kristy said this, Trish, and I get these texts from clients that I've had for years. And I'm like, my gosh, that's funny. I didn't even consider the fact that you   You were still here. So repeat offenders. Thank you so much for being here. We love you guys. So like Kristy said, clients who are here. Hello. Um, those of you who are listeners and maybe you're just like, no, Tiff, I am a listener. I'm a diehard listener and I will be here for that. Hello. And if you're a listener who's like, gosh, I just keep thinking about it. I keep considering and this information is great. And these ladies sound amazing, but today's not about it's and, and, and.   DAT Kristy (02:43) you   The Dental A Team (03:10) I'm gonna call them because whether you say yes to success and you're our newest client or you say this is incredible information, I'm gonna implement some of these tools that you just gave me and we'll talk again soon. We're here for it. I want you guys to understand that we are not the company that you call and it's like, if you don't say yes, we never talk to you again. No, you say yes and, right? Yes, this was great information.   and I'm ready to start. Yes, this is great information and I'm gonna go implement it I'll talk to you soon. Okay, pressure's off. So just call us. That was great, Kristy. I think that was a wonderful reminder to everyone. There's literally no pressure. Gosh, Kristy, I love you for so many things and today I am just loving on you for leadership communication, conversations and just like effective balance, right?   We have a fun topic here, and I told you I have some tangents on it, and I think you do too, and I think we align pretty well on this topic. We really wanted to chat, and there's a newsletter. If you're subscribed to our newsletters, you should be getting a newsletter as well that will have similar, probably very different conversations in it, but make sure you're signed up for our newsletters that you're getting that as well. So today's topic, this moment's topic, is work-life balance. And I...   get asked this by a multitude of professionals, whether they are team members, leaders, managers, owners, doctors, dentists, I don't know, and financial advisors, like anyone under the sun who does a job, I have heard, I want work-life balance, TIF, how do I have work-life balance? And I think it's a really tricky statement, and I think it's overused and misunderstood. And I think you just need   balance. My opinion is by separating, Kristy, tell me if I'm crazy. By separating and saying I want work-life balance. It's like saying I have a life and I have work. For me, I have a life and I work within that life. I don't have my work-life that is like, in your brain, it just creates these two separate entities that then you're trying to smash together. It's like saying I'm a dentist.   and I'm a chiropractor and I want to do both out of my office. So I want to, while I'm drilling and doing this crown, I also want to be cracking their neck. You can't do that. It's literally impossible. So I think saying I want balance in my life is more clear and more understood than I want work life balance, which confuses it and makes it feel impossible. It feels literally difficult when I say I want work life balance.   it in my body feels difficult. It feels hard. But when I say I want balance, that feels achievable. That is like graspable. can see it. I know what it feels like to have balance. So I can emanate it. I can mimic the feeling in my body and I can find it. And I just think people just misunderstand that. But Kristy.   What are your thoughts on it? How do you feel about the term work-life balance? And then we'll get into, I promise you we'll get into how to achieve some of this balance. But Kristy, first, think definitions are always most important. So tell me your thoughts.   DAT Kristy (06:39) I know we never want to go like political or anything like that in that realm, but listening to you takes me back to growing up and hearing how moms entering the workforce and how can they work and be a mom. And so it just, kind of makes me laugh. And honestly, what you said is spot on. I don't, I don't know how you can do both at the same time, but   The Dental A Team (06:52) Yeah.   DAT Kristy (07:06) but I do think you can be wear many hats. It's just how do we devote our time to it? So identifying, honestly going back to the results, what are we looking for in the first place? So when you say work-life balance, tell me more about that. What does that mean? What does that mean to you? Because it may mean something different to somebody else. I for one get,   a lot of gratification from my work and purpose from it. So it brings a lot to my life. So to separate, yeah, I can't. But to devote certain amount of time to certain things, I can grasp that 100%.   The Dental A Team (07:51) Yeah, I love that clarity that you brought even to maybe like potentially realizing where the term comes from, because I agree with you. think that that is a huge space and a huge learning curve for everyone. And we're still kind of in it. think we're, I think we're still so much in that world. It's 2025, but we are still so much in that world of moms and not even just moms, but   primary caretakers coming into the workforce or primary caretakers also working. And it's like that, I think you're right. I think that is a confusing factor. And I love what you said that work gives you, it provides something positive to your life. So to keep those separate feels wrong. And I think so many of our leaders and our dentists feel that same way, which also confuses it. And you said,   tell me more, tell me what that looks like. And I know I've asked the question before and I've had a doctor be like, that means I'm home before 5.30 so that I can cook dinner for my family. I'm like, that's easy. Like, what's keeping you at the office? Like, why are you there? Right? Like, let's remove some obstacles. And I've had doctors that are like, well, I have a doctor that was like, Tiff, I wanna work three and a half days a week and I wanna make a million dollars in collections a year. Cool.   He's like, then I can be home. I be with my kids. I can do all the things. And he does, he does that. That's his work life balance. And, and that's his balance, right? His balance is being able to target and hit all of this areas of his life that are important. And Kristy, it makes me think of, ⁓ in March, we did our in-person event with so many of our amazing platinum doctors came out to visit us and their office managers. And we did a blocked scheduling, ⁓ exercise for.   personal life and like for our ourselves and for crowns, root canals, etc. So by personal life, mean like ourselves and what we did it was super cool of really looking at the like six areas of our lives six to eight areas of our lives that are truly valuable and important that we want to contribute to so, you know your relationships your marriage your work ⁓   DAT Kristy (09:52) Hahaha!   The Dental A Team (10:13) Right? Remember in Summit, I forgot to add work in there. ⁓ If you were there for Summit, you guys are laughing. But all those different areas that make us who we are and where we want to show up in life, and then time blocking and saying, this is how much time, like you said, time, this is how much time I want to dedicate to this area for it to feel valuable and balanced, because it's not all going to be equal.   I'm not gonna spend as much time maybe going on dates with my boyfriend and having one-on-one time as I am recording podcasts and showing up for my clients. That doesn't mean it's imbalanced. That would be wild. He would go crazy if I were spending that much time like, we're going on a date or we're going on a river cruise. I don't even know what we would do with that amount of time. Couple times a year for our long vacations, we do that and it balances.   When we say work-life balance, it almost sounds and feels like we're looking for equality between the time spent. And that's just, it's just not realistic. There are a lot of people who have more time outside of work that they're doing other things with their life. And then there are other people who are like, no, I'm passionate about my job and I want to pour into it. That's their balance. And I think you nailed it, Kristy, by really   keying in on that time and saying how valuable it is to consider that there's even more than just work and quote unquote life. Like there are attributes to your life that need that value and that time consideration.   DAT Kristy (11:53) I almost wonder Tiff, like listening to you talk, we almost have to identify, like the first question should be what's missing, right? Because really why is that even a term, work-life balance? Wouldn't you agree it's likely there's something missing in that equation, so how can we do more of it? And the other part that...   The Dental A Team (12:03) Yeah. Yeah.   Totally agree.   DAT Kristy (12:22) Again, you know me, queen of analogies, but it's like people come in to the office and they go into hygiene and they're like, are you flossing your teeth? No, I hate flossing my teeth. Well, you need to be flossing every day. Why do we go from zero to a hundred? Like, can we maybe start with, how about flossing Monday, Wednesday, Friday instead of all or nothing, right? So I almost feel like that question, work-life balance needs to start with what's missing that I need more of.   The Dental A Team (12:35) Yeah.   Yes.   I love that because there's a gap we're not seeing and we feel out of alignment and we're not taking the time to step back and see it. And I think you're spot on because there's an area of life, the six to eight components, how many ever there are, there's an area that's out of alignment with the definition of balance for you. Kristy, I think what you're really good at and what you said even earlier was, well, what does that mean? Right? You're really good at   speaking to your clients in a clear and kind way and asking questions that evoke thought and results. So when you ask those kinds of questions to your clients, I've seen them, I've watched them, I join all of our consultants' calls at some point or another. So I've seen this happen live. They are able to give themselves the space to find it because you interrupted their thought pattern with something different so that they could   think of it from a different point of view. And I think it's just really, really something that is missed in a lot of consulting that's just systems focused, right? Like we are systems focused, we do provide systems, but we're people focused first because without this, without these kinds of definitions, your systems aren't, they're not gonna stick. I promise you, they're just not gonna stick, okay? We've seen it. So Kristy, something you do really well with your clients is,   DAT Kristy (14:09) Thank   The Dental A Team (14:16) keying into those definitions and then asking the thought provoking questions, you might even already have the answer, right? You are like, I know exactly, but if you tell the person, right, they're like, maybe, but if you evoke the thought process, interrupt those thought patterns and get them shifted onto a different, it's kind of, makes me think of when you're driving along, driving along and you're like, shoot, there's a detour.   And then you like scooch over to the next road. It's detouring you on and you're like, wow, these are beautiful houses. Like I've never been down this road and I've lived on this street for 20 years, right? But your pattern was disrupted and you were able to see something new and beautiful and fresh. And, or sometimes you're like, wow, this is ugly. I can't believe I live this close to this street or this, like sometimes you go down and you're like, what is this building? Like this looks horrible.   DAT Kristy (14:58) Mm-hmm.   The Dental A Team (15:11) Right, so sometimes you open a door and you're like, wow, that is really ugly and I have got to spend some attention there. Doesn't mean every time we open a door, it's gonna be like rainbows and butterflies, right? But sometimes we open a door that's like, I need to sprinkle some magic fairy dust in here because this is a space that needs some attention. And Kristy, I think you truly do open those doors for clients. And my question in that, ⁓   What do you think that opens up for them? So you open those doors, you get their thinking differently, but then how does that process change their business ownership and their, literally their profitability? Like these pieces that we work on with our clients, how do you see it totally improve the reasons that they come to us, right? They say systems, profitability, we want to pay our team more, we want a more engaged team.   that system change, that thought process change, how do you see that positively affecting those things that they've come to us for?   DAT Kristy (16:15) Yeah, well, to back up one notch, Tiff, even finding out like their why, once we get there, I think it's also asking one more question of, okay, wonderful, that's what you want, right? We've identified that. ⁓ What will it give you? And it's usually something emotional, right? So then when we're doing the hard work, we can remind them back to that this is what you were looking for.   And again, it's if we're off track, did your vision of what we want change or are we still going for this? Okay, great, we're still going for this and that helps them get the momentum back for getting there. will ⁓ you repeat your question for me, sorry.   The Dental A Team (17:00) Yeah.   No, I talked a lot. Thank you. ⁓ My question was, when we do get these definitions in place and figure out what does balance mean? Why are we doing this? And I think you're right. When we know that why, then the balance is easier to find because we know what's going to support the why. So once that's discovered, which you do very quickly for your clients, I again have watched it happen.   What do you see the positive impacts on the business, the leadership? Because they come to us, right? And they say, I want systems, I want profitability, want a happy team. Like, how do you see those things improve by defining these and really improving their personal selves and finding that balance?   DAT Kristy (17:41) Yeah, so I believe that when we identify it and we start working toward it, they do start to feel a sense of balance. And so when they are back in the rut of things or in the weeds of things, they approach it more refreshed. They have a different outlook. It's not a drain on them. And so literally, it's the same thing as like when we start coaching, all ask clients, know, how much time are you spending working on your business? How many team meetings are you having?   Well, we used to, but we don't. And I'm just a firm believer that the time we spend working on the business, you will achieve outcome because you're in a sense creating that balance to then when you are in the business, you're a lot more effective. I've seen it time and time again, you know, even to the point where... ⁓   I have one client that literally she takes off two more weeks a year, but she's producing the same this year on trajectory to make more. literally the first year she took those extra two weeks off, she's making just as much as she did the year prior, but she gained time, right? So when she achieved that balance of the goal to be able to take time to do X, Y, Z, she identified it. Then when she's there,   The Dental A Team (18:47) Yeah.   them. Yeah.   DAT Kristy (19:05) She's way more productive and focused on what she's doing. Yeah.   The Dental A Team (19:10) I agree. And   I've seen that with your clients, I've seen that with mine, I've seen it with Monica's, Trish's, Dana's, everybody's clients. I've seen that exact thing happen where you're just, when you have that balance, you have a better sense of ease in life. I think when you're misbalanced, when you're out of alignment, I know I have a doctor that we've worked with that, this doctor is an amazing human being and showed up.   and was just like, I have to work, I have to do this, I have to grind, I'm the only one that can. And I think we hear that a lot. And so then they almost get to the point where they don't know how to not do that and feel successful, first of all. And then they don't know how to, then they don't know how, they start resenting their work. And when you resent your work, you're slower, you're less detailed, you really care less, so your diagnosis goes down.   acceptance goes down, your schedule starts falling apart, because the universe is like, oh, you don't really like this, let me take it away from you. Hygiene falls apart, team members start quitting, and it's typically because, again, like my example earlier, I had a doctor that was like, I just want to be home by 530. Then do it. Typically, it's because we're there till six, seven, eight o'clock at night, because we think we're the only ones who can. It's so out of alignment that everything else just sucks, and we start to hate it.   DAT Kristy (20:26) Yep.   The Dental A Team (20:32) But when we can find that balance and even just defining it brings the balance to center stage and it's much easier, that I totally agree with you. That's when we're intentional with our time. And when we're intentional with our time at work, we bust through things quicker, we enjoy it, we diagnose better, we are more invested in our patients than the outcome. And so case acceptance naturally increases. And we've seen like, we've seen huge.   huge profitability increases, 30 % within three months I've seen because they were intentional, they did the things they had to do and they listened, they implemented really freaking well and they were like, all right, Kristy, I believe you, I trust you, that's why I hired you, I'm gonna do this and we're gonna celebrate at the end. And we've seen it, we've seen so much happen in such a short amount of time with that kind of mindset.   I totally, I totally agree with you. think this is, I hope this is really, really valuable to even people who are showing up as amazing leaders. It's still very easy to get caught in the trap of ego filled. I have to. And I've seen incredible leaders be the ones that, that ego, it sneaks in there. It has to be there on some level. Always our ego has to be there. You can't totally get rid of it. It's, it's a good.   but it needs a balance. And sometimes that ego, when we're busy, starts to creep up and starts to get louder. And we start to get to the point where we think, this is all on me. I have to do it. No, Tiff, you don't understand. I have to be here till seven. And Kristy, I think that's the space where you're able to come in as a consultant and really say, but do you really have to? Is there not a way out? Let's explore that together.   you do that by asking those questions. And Kristy, I've watched you do it and I think it's incredible.   DAT Kristy (22:33) Thanks. Yeah, I'm hearing you say delegation and honestly, know, again, flipping it, we have to take ourselves out of the equation. I think, again, we see it every day. We're in our own way. And so when we approach something and take ourselves out of the equation, just even with the delegation part of it, when you are able to flip that, then you can see by not delegating,   you're hindering your team's growth. And that's a different perspective than my team won't rise up to the occasion, right? I'm part of that equation. So yeah, I love it.   The Dental A Team (23:14) Yeah, amazing. Amazing. And you pulled out a great word and action item there. think delegation is key. So I think a couple of takeaways are action items that you guys have. giving you, I'm gifting you those today is number one is to really, think Kristy, you said like, look at your why. Why are you doing this? And then where are you out of balance that is making you feel like you have no work life balance? So what is, what does the terminology actually mean to you? What is your why? How can you get there?   when you get to these points and you need help, please reach out, Hello@TheDentalATeam.com You can reach us on our website. You can reach us with a review below, like however you need to find us and get to us, Instagram, Facebook, I don't care, reach out. We're here to help you through it. So go figure out what's your why. If you know your why, figure out how are you out of balance on getting there. And then Kristy, I think your word delegation, like find something, even if it's one thing today that is on your plate that you can successfully delegate to someone else.   And as an example, I was on a marketing call with an office manager with an outside marketing company. This is first time I've ever met them. she was great. The gal was great. And she said, no one's responding to your social media interactions, right? There's no engagement responses. So we've got TikTok and a massive amount of great social media following, but there's no responses happening. And she's like, we don't have to figure it out today, but I'm just.   I'm letting you know and the manager was just like, okay, I'll figure it out. I'll get on it. And I looked at the manager and I said, well, your new patient advocate who's only seeing new patients, who's not getting enough new patients in her, we're not seeing enough new patients. That's one of our issues. Why doesn't she do it? Like her job is to ensure that start to finish, new patients get the experience. This is the very baby start is engagement. And she sat back, you could see she relaxed and she was just like,   my God, you're right. And so my point of that story is sometimes it's something so simple. And I said, you're investing in her and you're telling her that she is worthy and value valuable enough to take a task like this on. That's really cool. And I think it's going to inspire her, encourage her and give her just so much strength in her position. You're actually helping her be better.   by giving her a task that was going to, you were gonna resent, you were gonna hate that task. So my point of that story, doctors, leaders, team members, look at your balance and say, what's keeping me out of balance? And is there something as simple as social media engagement, whatever it is, that I can pass on to someone that it makes more sense for them to do it? And it may make them feel better about their job. Go do those things. What's your why? What's keeping you from getting there? What's got you out of balance?   And what's one thing you can delegate to someone else to help inspire them in their career? Kristy, this was super fun. Thank you so much for taking the rides with me. And just you have incredible input. And I really appreciate you, Kristy. Thank you.   DAT Kristy (26:22) Thank you and just a little tip for somebody if they want to go do some research go look at the Eisenhower Matrix and Start to put your things in there. You'll see very clearly What can be delegated and ⁓ even things that maybe you thought were important that no longer will be important So little tip there for the end ⁓   The Dental A Team (26:43) That was great. Thank you, Kristy. All right,   guys, you heard it straight from us. Go do the things. If you've been here for a long time, you know doing the things is worth it. If you're just here, trust and you will reap rewards. I promise you. So as always, you guys, we are here to help on your journey wherever you're at. Please reach out. I've told you a million times how to get there. Hello@TheDentalATeam.com. You can go to our website, TheDentalATeam.com. There are ways that you can schedule calls with us. There are ways that you can reach out to us by   Text you guys Instagram Facebook email review below five stars are fantastic and I appreciate them However, you can get to us. I don't know a smoke signal like just reach out to us We are here to help you and we want to be that support for you Hello at the only team calm you guys we will catch you next time. Thanks for sticking it out with us  

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 In this episode, Ashley shares her powerful story of overcoming domestic abuse. Ashley recounts her tumultuous marriage marked by emotional and psychological abuse, her journey through a traumatic childbirth experience, and her eventual separation. She discusses the impact of her childhood abuse, her struggle with self-doubt, and the challenges of single motherhood with special needs children. Ashley also shares how her faith and community support played vital roles in her healing journey. The episode concludes with Ashley's advice for others in abusive situations to prioritize self-care and seek supportive communities. 00:00 Introduction to the Podcast 00:34 Meet Ashley: A Survivor's Story 01:38 Ashley's Background and Journey 04:19 Challenges of Parenting Special Needs Children 05:12 Coping During the Pandemic 06:55 Ashley's Upbringing and Faith Journey 14:21 Meeting Her Husband and Early Red Flags 16:15 The Birth of Ashley's Children 21:34 Experiencing Abuse and Control 23:26 Realizing the Extent of Abuse 24:15 Deciding to Leave 25:42 The Second Separation 32:05 Ongoing Abuse During Divorce 35:02 Healing and Support 38:56 Faith and Moving Forward 41:53 Closing Thoughts and Encouragement   Website: https://dswministries.org Subscribe to the podcast: https://dswministries.org/subscribe-to-podcast/ Social media links: Join our Private Wounds of the Faithful FB Group: https://www.facebook.com/groups/1603903730020136 Twitter: https://twitter.com/DswMinistries YouTube: https://www.youtube.com/channel/UCxgIpWVQCmjqog0PMK4khDw/playlists Instagram: https://www.instagram.com/dswministries/ Facebook: https://www.facebook.com/DSW-Ministries-230135337033879 Keep in touch with me! Email subscribe to get my handpicked list of the best resources for abuse survivors! https://thoughtful-composer-4268.ck.page #abuse #trauma Affiliate links: Our Sponsor: 753 Academy: https://www.753academy.com/ Can't travel to The Holy Land right now? The next best thing is Walking The Bible Lands! Get a free video sample of the Bible lands here! https://www.walkingthebiblelands.com/a/18410/hN8u6LQP An easy way to help my ministry: https://dswministries.org/product/buy-me-a-cup-of-tea/ A donation link: https://dswministries.org/donate/   Ashley Transcript [00:00:00] Special thanks to 7 5 3 Academy for sponsoring this episode. No matter where you are in your fitness and health journey, they've got you covered. They specialize in helping you exceed your health and fitness goals, whether that is losing body fat, gaining muscle, or nutritional coaching to match your fitness levels. They do it all with a written guarantee for results so you don't waste time and money on a program that doesn't exceed your goals. There are martial arts programs. Specialize in anti-bullying programs for kids to combat proven Filipino martial arts. They take a holistic, fun, and innovative approach that simply works. Sign up for your free class now. It's 7 5 3 academy.com. Find the link in the show notes. Welcome to the Wounds of the Faithful Podcast, brought to you by DSW Ministries. Your host is singer songwriter, speaker and domestic violence advocate, [00:01:00] Diana. She is passionate about helping survivors in the church heal from domestic violence and abuse and trauma. This podcast is not a substitute for professional counseling or qualified medical help. Now here is Diana. So today on the wounds of the Faithful podcast, we have a survivor story today. So please welcome Ashley to the show. Thanks for coming on the podcast and sharing a bit of yourself with us. Hi. You're welcome. I'm glad to be here. I haven't seen you since the girls. We went over to Starbucks for an outing and we had that incident with the spider. Yes, I know. Multiple spiders crawling around the table and on you. Oh, well I thought that Kelly had killed the one on the ground and then we found out there was another [00:02:00] one and it was on my shoulder and you wanna see me freak out? Okay, that's how you get me to freak out is a spider. So here we are trying to kill the spider. But we had a good time. It was fun. Just fun to get out. It was a hot day. We were out there roasting in the heat, but it was just fun to get out and, have some girl time. Right? Yes, definitely. We needed it. So, let's, get to know you a little better. So give us a little introduction about yourself. What general part of the country are you from, and are you married? How many kids you got, what do you do for a living? That kind of stuff. Okay. Well my name is Ashley, and I live in Arizona. I've been here for five years now. I was living in North Carolina with my husband and our family for, we were on the East coast for about, oh gosh, probably about eight years or so. And, living in, in North Carolina, Virginia, and [00:03:00] that area. So I met Diana through Mending the Soul. I joined because I have been separated from my husband for, about a year now. We've been separated twice and that was due to abuse that was going on in the marriage. So I have a history of abuse in my life, starting from when I was little. There was abuse that happened outside of the home, with. People that were slightly older than me. And that was more of like a, sexual abuse or molestation kind of situation. And then getting married, I thought it was a good relationship. I thought we were a good team. And we, I think it, it was okay for a while until we had children and that's when things started. Unraveling and a lot of patterns started popping up all over the place of, all kinds of a abuse that, not physical, but it was [00:04:00] emotional, mental, psychological, spiritual abuse, all of those. And I'm still kind of working through and wrestling with the effects that that had on me. And it's still, I mean, I have good days and I have really, really hard days. So it's kind of, it's still, even though it's been a year of being apart, it's still all over the place. Mm-hmm. Um, but I do feel like I'm making progress and, many, the soul did help with that along with counseling. So that's where I'm at right now and I'm currently going to school to get, to become a speech language pathology assistant. And, I have about just one semester left of that. And then I know I'm so excited to, hopefully get to work with kids that are, you know, having difficulties for whatever reason. And I am a special needs mom. My, middle child has autism and. So that's been a journey. And then my youngest also has struggles in certain areas of learning. So, yeah, this [00:05:00] will help me also, while being able to help other people. So that's where I'm at right now. So your special needs kids, what kind of challenges does that bring as a single mom and going through abuse? Mm. Oh gosh. I hadn't really thought of it in that context before, but it's a lot because you're, as a parent, you're trying to focus on their needs and trying to meet them where they're at, but at the same time, you're trying to meet yourself where you're at. So it's constantly trying to think of everyone's needs and trying to meet everyone where they are, including myself. So it is, it's a lot to think through. Every day. Yeah, but I love 'em and I mean, it's amazing to see their growth and, yeah. But it is definitely a struggle. So your kids free today, get a break, but how have you been coping during the pandemic with your kids? [00:06:00] What have you found that works? Yeah, so thankfully I've been talking to family about this also, our schedule. Because of Kim, his running his elopement, we have a hard time going to a lot of places already. So even before the pandemic, we didn't go to a lot of stores or we mostly spent our time outside and at home. So that really, I think, helped set us up for this situation because it wasn't a huge jump, you know, from being out around people all the time to nothing. So we were already kind of ready in some ways. So it's a lot of time outside as much as we can. The kids love roller skating. They love swimming. They love, yeah, just being outside doing anything they can. So that, and then, even doing games inside the house together is fun, like pillow fights or box, like my youngest likes to, like, he's practicing boxing and he loves to, [00:07:00] like I put on the oven MITs, and then he has his little boxing gloves, which is so cute. It's, it's fun. And, just trying to get their energy out. And then I work out also, so we're trying to like get all that energy from all of us. So it's, that's been good. Well, it's pretty funny. When we've had group, you know, the kids are there, three boys, like climbing all over her and poking her and mom, mom, mom. And she's trying to focus on, her part in the group, and, you just do the best you can, right? Yep. Exactly. That's, I think it's learning to just roll with it, so it's like, yeah, and like the pandemic continues to teach us that I think is, we just have to be able to roll with it as it comes. Wow. Oh, so tell us a little bit more about your upbringing. Were you raised in a Christian home? Not with my mom and my stepdad, who I lived with later, but my grandparents, who I lived with when I was little, they took me to the Nazarene Church and I was a part of that [00:08:00] community, so I was a part of a church. I don't particularly remember learning about Jesus or, salvation in particular. I just remember just in general learning about. God in general. And so that's kind of how I was raised. And then when I moved in with my mom and my stepdad, they're not a part of any faith community. So I would go either with friends to church, and then when I was older I would just go by myself, drove, I drove myself there. And and that's kind of how it started. What kind of relationship would you say you had with God? Was it personal? Was it God was distant or? Uh, I think when I was very little, I didn't feel like I had a relationship really, but always as I got older, I remember always feeling like he was there. I remember always feeling like I didn't quite understand how I knew that, but he just, I just felt like he was there with me. And then as I [00:09:00] continued. Learning more and especially after Ava, or sorry, especially after my daughter was born, I really realized the connection with Jesus and got, had my relationship with God through him. And so that's when it really became very personal. So like in the last 10 years, more so. Do you remember when you actually made that decision? Was there a day? Yeah, I don't remember the date, but, we had started having struggles in our marriage pretty soon after Ava was born and I was feeling so confused and so lost and like I needed to be doing more. And so I was going through the Love Dare book and in there it was really a really good book for that moment. And it lays out. Scripture each day. And at the end, it gives you an opportunity to accept Jesus. And I remember being so blown away during that book because no one had ever explained to me the importance of Jesus [00:10:00] and what he did for me. And so when I was like, why have I not heard this? Like, oh my gosh. And yeah. And so at the end I remember just sitting at the table crying, crying, like I could not stop crying. And it was like something inside of me just clicked and, yeah, so I said the prayer and, every, a lot of things changed after that and continued to change. Wow. That's, I've never heard a story like that. You know, I had The Love Dare book, actually, the guy I was dating. Mm-hmm. That was abusive to me, gave me that book, and it was really strange. He tried to get me to go back to my ex-husband, who was my one abuser, and, it was an excellent book, but at that time. There wasn't going to be any parting of the Red Sea Miracle with my ex-husband. I kept telling this guy, we're already divorced. It's over. Yes, I'm moving on. Yes. But it's amazing that you found Jesus through that book. I praise the [00:11:00] Lord for that. I know, and that's the, I think it's interesting because I started reading that book to help with the marriage. And it did somewhat, but I think the most, it was cool because God met me where I was doing what I was doing, you know? And it didn't matter why I started it. Yeah. It's just so cool. Amazing. So what were your teenage years like? Did you have a lot of self-confidence growing up? Oh gosh. I would say no. I mean, middle school was really hard for me. I had a lot of rejection and embarrassing things happen, and they kind of linked with the abuse. That happened when I was younger. And so that kind of, I spiraled quite a bit there and I just, I think, decided that I wanted to protect myself. And so I decided, okay, I'm gonna get straight A's in school. I'm gonna run track and I'm gonna do [00:12:00] the best I can with that and I'm not gonna get in trouble. And I just made all these like promises to myself, I think, to protect myself. So I think I appeared on the outside probably like I had. I a lot of confidence, but it really was protection and so I don't feel like it was confidence at all. It was all rooted in fear and trying to protect myself. So, no, I don't think I did. Mm. Now how did your grandparents play a part in your life? They were very significant. Mm-hmm. And they, yeah, they still, they're a huge part still. Yeah. I mean, it's hard to put into words everything that they've done, but they gave me a safe place. They've always been a safe place for me. And no matter what they, I have never felt abandoned by them. I've never felt judged by them. I've never felt, like they didn't try to understand me so they've always, they've been a consistent, safe place. Throughout my whole life. And [00:13:00] so even in those hard times, I, I did always know they were there. And, I would call my grandma instead of talking to my mom or anyone else, I would always call my grandma and talk to her. And she kind of helped me work through in college when I finally, I think I was hitting another breaking point in college when I was drinking a lot and really depressed. Honestly, I was running track at a college and. Trying to perform still, but then partying also. And there were these two parts of me that were like colliding and it was so painful and I didn't know how to get out of this situation. And so she helped me a lot through that also. And then later with my realizing the abuse with Dan, with my husband, and deciding to make changes there, she helped me a lot through that Also. Hmm. So yeah, her support has meant the world. I didn't really grow up with traditional grandparents. I didn't, my grandfathers died long before I was even cognitive, [00:14:00] and my dad's mother died when I was seven. And then my mother's mother, we didn't have a very close relationship because she was a very abusive person, and my mother mm-hmm. Didn't, my mother didn't want us around her and she really was a, nasty person. But, so I didn't really grow up with grandparents. I think that's why I was always friends with a lot of senior citizens. Were my good friends because I didn't have grandparents. I had, teachers and coaches and, the next door neighbor. Mm-hmm. I kind of clung too. So it was a blessing that you had have grandparents to be there for you and guide you through these tough times? Yes. Yeah. It's, it is. I mean, thinking about if I didn't have them, it's been hard enough. Even having that support. So I can't imagine not having that support. It's been, it literally feels like a gift. That God has put there to help me [00:15:00] get through all of this. And, yeah. So I'm just really thankful. So we're gonna transition to the unsavory part of the podcast. When did you meet your husband and were there any warning signs, that there was going to be abuse? So we met, we were both attending Arizona State University and we met there. We were part of a co-ed business fraternity. And, we met at a party and we, I mean, I felt like right away that I wanted to be with this person, even though I didn't know him. As I was telling you before, like I was in a really unhealthy place. All through college. It's because I, everything from my childhood hadn't been addressed and was still, all that pain was under the surface. And I think I was just trying to cover it up any way I could by drinking, sleeping with people. And, that's kind of where our relationship started. That's how it started in that [00:16:00] kind of context and. So we were both in a really unhealthy place. I think his, parents had just started the divorce process, I think when I met him. And he had a lot of pain from his childhood too. And so I think we both were just trying to cover up the pain. And so in the beginning I couldn't see any red flags because we were very similar, I think, in how we were. Covering up things and living life. And so it wasn't until really, until we had kids, because my attention was divided between him and the kids and my, and needing to take care of myself once my attention was divided, that's when all of the. The pattern started bubbling up, so I couldn't see it until quite a bit later. Mm. Wow. So when your children came along, you had a pretty dark time for you. Did you wanna share [00:17:00] about the, birth of your children? Yeah, I can. So my daughter's birth. Was overall good. We had to have a c-section because she was, she was not head down. She was bottom down and she did not wanna flip, which is totally, it's funny 'cause she's very, like kind of stubborn in her own way. And so it's funny that she just was like, Nope. Like, I'm good right here. I'm not moving. And so yeah, the C-section went well and, but. I remember I felt so sad in the hospital. I was so happy to see her, but at the same time, I think seeing her face and seeing how vulnerable she was as a baby, I think triggered everything in me at a whole new level from what happened when I was younger. So that's how her birth was difficult. And then, or my second child's birth. Was a slightly difficult Also, I was trying to have a [00:18:00] VBAC and the cord was wrapped around his, around his neck and his heart rate was dropping and so we had to go in for an emergency C-section. That one, went pretty well too. Overall, given the circumstances and everything. So it wasn't until a lot, our third child's birth. That was really, really difficult. And during that I was trying for another vbac, which looking back I wish I had not done that. But I was trying because I felt like that's, I really wanted that experience. And so I was trying and I found a doctor that would support me in doing that. And, um. It was, the birth was taking too long. I was kind of stalled in labor and they, I had an epidural and. I couldn't feel very much, but at one point I felt a pop. And this was as they were planning to get me into the [00:19:00] emerge, into the room to deliver, to via C-section. They were already planning it. We were just trying to get in there once it was open and available. Mm-hmm. And I felt this pop as they were planning this. And, I didn't know to say anything because I didn't. No, anything was wrong. I couldn't feel any pain. And we get into the emergency room, no, still no one knows anything has happened. And he's allowed to be awake and okay. And so I'm still awake and they find the, the rupture in my uterus. And I lost about probably half my blood and, and so that was very, very traumatic in and of itself. Getting out of the hospital was difficult because my blood still didn't look quite right to them. My blood work and everything, they weren't happy with it. And so, but I went home. And decided not to get a blood transfusion. Just because I didn't feel comfortable with it. [00:20:00] I ended up developing a hematoma and an infection, and had to go back in the hospital and was on antibiotics. I think it was about a week I was in there and. So when I came home, I was experiencing PTSD symptoms, but didn't understand that's what it was. Mm-hmm. I literally thought I was going to die all the time. I thought I was every minute of the day. Mm-hmm. I was checking to see what was happening in my body. Because I thought I was going to die for sure. And so I kept wanting to go to the hospital because I felt like what if I'm, I missed the infection before, I didn't know I had this infection. No one was telling me that I looked sick, you know? And I could have died from that infection. And, so yeah, I kept wanting to go to the hospital to see a doctor, just to make sure I was okay. And. I didn't understand what was happening to me, but at the time [00:21:00] he would tell me I didn't need to go to the doctor, you know, and yell at me that I, nothing was wrong with me, that I was fine telling me I didn't need to go to the doctor, making me feel bad about it. I was struggling to take care of the kids, because I was going through all this and not understanding what was happening. So this is where I really, really started to know that something was wrong, in the marriage because of how he handled this situation. So. Yeah, this is his children that he's talking about Most, you know, normal people. If you're, if you're suffering and it involves your kids or your spouse, you're gonna take them to the hospital. That's, that isn't normal. No. Even when I had the infection in my fever. I had started at home and I was shaking like I was, I couldn't stop. Like I would [00:22:00] shake out of the blue. My body would just, that's how far the infection had progressed. And he still was kind of telling me that I didn't need to go. But thankfully my doctor was like, you can come in tonight if you think you need to. And I was like, yes, I need to. Yes. When can I be over there like yesterday? Yes. So was that the first time that you've experienced abuse by him or were there other stuff on top of the post pregnancy and delivery stuff? There was, I mean, there was stuff here and there definitely like control over money, like making me feel bad about buying groceries like that. I spent too much, when I just, I mean I am very frugal. Like I love finding deals. I love all that. I mean, I am into that. I always have been. I am very particular about what I buy and mm-hmm. And I still, no matter how hard I tried to do a good [00:23:00] job, I would come home and it would not be good enough and it would be that I spent too much money. And so, yeah, it's definitely control stuff. I saw I was happening before, but I kind of took it on as this is something I'm doing wrong. And so it wasn't until the medical stuff happened that I realized. That I started to realize a little bit that maybe it was something else. Yeah. You're not the only one that had that. Mm-hmm. Had that problem with the spending money. I was in charge of getting groceries and buying all the Christmas gifts for his family, and it was always the same thing. You spent too much money and mm-hmm. And you bought too many groceries, like, well, why don't you try and get a full, week budget on a hundred bucks and see how good you do. Exactly. Or you buy all the presents for your family and see how well you do on the budget you gave me. [00:24:00] Yeah. The control, the verbal and emotional abuse. Mm-hmm. It's not just physical folks. Your abuser can make your life a living hell without laying a finger on you. Yes, and I think that's what I'm realizing now is I still have physical, issues related to the abuse that happened when Elijah was born. I have heart palpitations that I believe. Come from a mixture of what happened to me physically, but also what happened to me emotionally, that I felt so abandoned and so, confused during that time because of what was being told to me by, by my husband and. Yeah, and just realizing the extent that the damage goes, it's very different than, I mean, physical abuse and emotional abuse have some similarities, but Yeah. The, depths doesn't change just because we can't see it [00:25:00] on the outside. Exactly. Mm-hmm. When did you decide, enough is enough? I need to get out now. Was there a specific day or an event? Well, there were two, I mean two, it happened twice. So it happened in North Carolina. He was continuing to escalate as far as like telling me he was suicidal, which I believe he is. But he seems to, he uses it in certain ways to get me to stop doing things that he doesn't want me to be doing, like spending time by myself outside of the house or spending time with friends. Um. You know, not being able to have intimacy and things like that. So he uses that as a way to get me to stop. And so that was escalating also. He had started using intimidation, punching walls in the house, that kind of thing. So, and the friend had [00:26:00] just, I had never, no one had ever told me that what was happening was abuse. And I didn't know. I honestly did not know. And someone had just. That who had come from an abusive marriage had pointed out to me that I had told her what was happening at home. And she was like, that is abuse. And I was like, what? Are you serious? Mm-hmm. Like I was in shock that I didn't know that. And I think that was just a wake up call for me. When I have confronted it, he pushed back right against it and wanted me to come back home. He and, I, the kids and I had moved to a different house and, we're trying to figure out what to do and that's when I decided to move closer to my family. And so that was the first time we got back together about nine months after we separated. 'cause I just, I think I. I was struggling physically to [00:27:00] handle everything on my own, plus dealing with my mental health. And it was really hard. And I think I was struggling with how am I going to do this? And I missed having someone to share life with. I missed. And I thought, what if I'm wrong? What if I am, what if I'm wrong? And I'm just as messed up as he is? And, um, which I do have my stuff, but it's different. It's not the same. And so we got back together and then about, I think it was about three years after we got back together, all the same patterns had come back up. Mm-hmm. And it had started transferring over to things happening with the kids that as far as control and just emotionally abusive language towards them. And when I started seeing how it was affecting the kids, that's when I decided. No, I cannot let this continue. Because seeing that affect them, how it could affect them [00:28:00] being exposed to that long term, I can't handle that. So I think the kids have really, really helped me to do things for them and for myself that maybe I wouldn't, it would've taken me longer to do it if it was just for me, I think. So yeah, that's kind of how that happened. Yeah, I didn't have children early in the relationship. My ex didn't want kids right away, but then we were married about five to seven year mark then all of a sudden he decided he wanted to have children. And by that time, I already knew I was trapped in a marriage that was abusive and I did not wanna bring children into this world and subject them to that. Because like you say, it's fun if it's just me, but now I have kids that I am in charge of and you know, it's going to affect them. So I just made the decision and I told him, I'm not having children. Mm-hmm. [00:29:00] Sorry, I already have to deal with everything in the marriage that I didn't have. I wouldn't have had any, anything left. But, you made a lot of big points in that you didn't know that you were abused. And I was the same way. I was abused for 13 years and I used to call up my, one of my closest friends, and I used to cry every time. You know, this man would do something horrible and I would cry, and what am I gonna do? And mm-hmm. And one day, you know, she tells me. I'm tired of you calling me up and telling me all your stories. Every time this man does something to you and you need to get out of there. He's an abusive man and I'm like, but the church won't let me get a divorce. And she said, God is not going to not love you anymore [00:30:00] because you've made the choice to divorce this abusive man. That was the day that I, I woke up and I'm like, this is abuse. Mm-hmm. All this time, that's what this was. Mm-hmm. And I made the choice then and there, I need to make plans to get out. Mm-hmm. So , when you decided to leave the second time, what were the steps that you took to get out? I. Hmm. Let's see. So what was that? Was it similar to the first time or was it different? It was a little bit different. I'm trying to think through it. I was more on my own this time. I didn't like, I didn't have someone, I wasn't seeing a counselor at the time. I wasn't really a part of a group. I think I was the most isolated probably that I have been. [00:31:00] And so I really, I just, I think I talked to my grandma and just telling her what was happening. I also listened to some resources from Leslie Vernick and there was one in particular, I can't even remember what it was called, but it was about. Oh gosh, I can't remember specifically, but it was how a man was treating his wife in the Bible. And I think it was the Levite, maybe the story of the Levite. And when I saw their, just the implications of abuse and the effects and the seriousness of it, and that's not what God wants for me. I think once I saw that. I, that's when it really clicked. And I was also getting solo physically that I knew I had to do something. My body was starting to react, to all of the stress and [00:32:00] abuse. Heart palpitations, just constantly tense, feeling like something's going to happen. And so I think all of those things and seeing the effect on our kids, that's when I decided just to. Let him know that I'm not okay with it. And I'm trying to remember even we had a conversation and I let him know, I think we need to be separated. And at the time he agreed with me that we need to be separated, but he wanted us to stay in relationship still, even though we were separated. But I knew in my head that I was done. But it was good be that because that kind of started the process even though he thought that. You know, in his head he thought we would work it out eventually, I think it started the process and we lived in separate places. And then it just has continued from there with filing divorce. Hmm. So you're still in the middle of the divorce proceedings now, right? Yes. Mm-hmm. What's your [00:33:00] interactions been with him, through this proceedings? It's been. Just on and off communication. He, that's with him. He's not outrightly like, glaringly abusive, especially in text messages. That's never been how he is really, it's more covert. So the communication part, except for about a year ago, we had a situation where he wouldn't leave the house and, that's when I stopped being able to let him be here with the kids. But besides that, the communication has been minimal, thankfully. It's more been through money that the abuse has continued. And also through the legal proceedings, what he's asking for legally feels like abuse also. So yeah, he was like canceling credit cards and stuff on you. Yes, exactly. Yeah. Yeah. So it's those like subtle, [00:34:00] under the radar where people won't notice really that the abuse is still happening. Yeah. So you look like the bad guy 'cause you're leaving mm-hmm. Your husband, but he's like, trying to sell the house out from under you and the kids and cutting your credit cards. And it's like, how are you gonna feed the children? Where are they gonna sleep? I mean, these are your children. It's insane. Yeah. Your spouse makes you look like. Or makes you feel like you've lost your mind. Or like you said in the first time you left, well, maybe he's not that bad. Maybe I'm crazy. Maybe it's not him, it's me. No, that's what they do. That's what they do, is they make you question your sanity and the reality of the situation. Mm. And that's still, that is the hardest part for me, especially right now with thinking about having to share my story with the court, with [00:35:00] people maybe who side with Dan. And having him there in front of me as I share what has happened. I'm really struggling even right now with, yeah. Do I know what's real? Can I, can I hold on to that? And. Not get confused. Mm-hmm. So that's how the effects of psychological abuse go so deep. Like even if you know the truth, it can create this pattern in your brain where you start questioning yourself, questioning what you know. And you and I tend to go back to. Seeing it as my fault. So I really have to push back against that and be around people who help me remember the truth and keep telling my, reminding myself of what's happened and this is real. This is not something that I'm making up. So how did you start the healing process? Us? Oh gosh. I mean, I think it's been a constant process of trying to put [00:36:00] myself around people. Like I said, who will tell me the truth and, um, about myself and about the situation and how God sees me. So I went back to counseling. Recently after Mending Arm mending the Soul Group ended. I realized I needed to be around people still, and I needed people to speak that truth. So I went back to counseling and that's helped a lot. Still listening to, voices that remind me. Of how toxic that kind of situation is, and that I don't need to stay in that environment. And also it's just, I think a process of acknowledging how much all of it hurt, acknowledging the damage that was done, and just the reality, letting myself accept the reality of the situation. While also taking care of myself, like mentally, physically, and all of that. So it's definitely, it feels like a full-time, full-time job sometimes just, trying to keep myself going in the right [00:37:00] direction. But I'm definitely, I feel like I'm learning about what I need and, trying to meet those needs the best I can. Would you recommend manning this all to others? What was your experience with the group? Definitely, yes, I would recommend it. Yeah, that was a first for me, being around other women who have been through abuse, and I think that alone is huge. Just being able to hear other people's stories and realizing that the patterns are the same, even though the situations are so different and the effects can be very similar too. And, and also the steps to healing and processing what happened are so good. So it's just that combination of community with people who have been through it, and also the path to working through the, what happened to you. Well, I'm glad that it was so helpful to you. I've definitely seen some changes in you from the beginning when you joined the [00:38:00] group and now. So that, I hope that's an encouragement to you. You seem so more confident and you recognize those red flags. You understand now what he's doing to you when he's talking to you. He is gaslighting you. He is narcissistic. He is being manipulative. You're recognizing those things, whereas you might not have seen those things before. Mm-hmm. And, talking to our listeners that are going through abuse right now, or maybe they just left their abuser, what advice would you give to someone else who's being abused right now? Hmm. I think that, I would say to take care of yourself, and to think about what you really need. That it is not wrong to think about. What you need and where you are at. I feel like a lot of times, especially in [00:39:00] Christian communities, we take on this idea that I think thinking about ourselves and what we need is selfish or wrong, and I feel like that kind of, that mentality set me up to stay in that situation a lot longer, than I probably should have. So yeah, just considering what you really need, and. Getting people around you that will help you decide what steps you need to take, to get into a better position, a better situation where you can have healing, and, and just to yeah, feel better. So I would say, yeah, take care of yourself and get people around you that can support you and help you make a plan. Very good advice. What would you say your relationship with God is like now that you've gone through some of your healing process? Hmm. It's definitely, it's good, but I do, I still [00:40:00] struggle with, Not putting the characteristics. And protecting myself from God, I guess I have a hard time, like not distancing myself, and so it's always reminding myself that he is safe, that he cares about me, that he's leading me through this, and that I can trust him. So it is really good, but it is a constant, a, a journey also reminding myself of the truth over and over so that I can keep coming back to him and not hiding. Oh, that's, that is so true. It is a journey and it's messy Sometimes it's, but God understands he's there and he's gonna be patient and waiting for you while you're still figuring things out and, mm-hmm. Awesome. So like we have a music segment at the end of the episode. I don't suppose you're sing or play an instrument or juggle or anything like that. No. I play the, but I [00:41:00] don't have it. Oh, how about a joke? You got any jokes, kid jokes, cheesy jokes? No. Don't have any jokes? No. Oh, well, no. How about, I know that you have one of these. How about what's a Christian song that really encourages you and that you just go to it whenever you're having a bad day. Oh my gosh. I think I mentioned this one during the group actually. Mm-hmm. I can't remember the title of it, but it's, it's the one, like, he's greater than All My Mistakes. Gosh, I wish I can remember who, oh, I can't remember the name of the band. But anyway, it's something about, greater than all my mistakes, and if you type that in, it should come up. But it's amazing and it just talks about how, it's just such a peaceful song to me and just realizing that he really is, he's greater than all my mistakes. The mistake that I made of being in a relationship with someone that's abusive. Mm-hmm. [00:42:00] Any mistakes I make with the kids, mistakes I make with putting characteristics on God that aren't him, anything that I do, nothing is big enough that is going to change his relationship with me. And that he's always there, waiting for me to, turn and look at him. So, yeah, I love that song. I'll definitely put that in the show notes for people to look that up. 'cause I did listen to it when you mentioned it the first time and it is an awesome song. Yes. But I so appreciate you coming onto the show and sharing your journey with us. You're welcome. Thank you so much for having me. So I hope you really enjoyed Ashley's story today. She had a lot of great nuggets to share with you, and I've heard her story before, of course, in a lot more detail, a lot more gory detail, but you can tell that she is an awesome lady, an [00:43:00] awesome mother who's gone through so much, so many challenges. Yet, the Lord has really blessed her life, blessed her kids. How did you feel about what Ashley said? Can you relate to any of the struggles that she's had that she's continuing to go through? You have a prayer request that you'd like me to bring before the Lord. I have my personal time with the Lord usually at breakfast time, so I'd be honored to pray for you. So until next week. Choose one thing, just once, small thing today to get you closer to your healing goals. Thank you and God bless. Thank you for listening to the Wounds of the Faithful Podcast. If this episode has been helpful to you. Please hit the subscribe button and tell a friend. You could connect with us at DSW Ministries dot org where you'll find [00:44:00] our blog, along with our Facebook, Twitter, and our YouTube channel links. Hope to see you next week.    

TrailPodder polkucastin jakson 132 vieraana lenkillä kestävyyskuntoilija ja tuore esikoiskirjailija Olli Kopakkala. Juuri julkaistu kirja Voimaa ja kestävyyttä laiskalle ihmiselle kertoo, miten laiska ja huonokuntoinen ihminen pystyy juoksemaan 300 kilometrin polkuseikkailun tai läpäisemään triathloneja. NUTS 300 finisher ja MM-tuplatriathlonin viides Olli on tehnyt tämän ja neuvoo, miten sinäkin voit onnistua. Jos ultrajuoksu ei innosta, opit ainakin parantamaan elämänlaatuasi ja elämään terveenä, muuttumaan kuntoilijaksi ja huijaamaan itsesi lenkille. Olli antaa ohjeet suosituimpien kestävyyslajien aloittamiseen hauskalla ja innostavalla tavalla.

Dr. Len Tau, aka the Reviews Doctor, is on the podcast. With Kiera, he goes into the most critical nuts and bolts of making sure your practice stands out (or at least keeps pace with) online reviews amid AI. He explains jargon terms like ranking power and factors and velocity of reviews, whether or not you should actually be responding to reviews of your practice, and a ton more. Visit SuperchargeYourDentalPractice.com and enter the code RAVING to save $100 on registration for Dr. Tau's annual conference. About Dr. Tau Dr. Len Tau thrives on helping practices maximize their online reputation, marketing, and social media strategies. As a speaker, Len is known for his lively and engaging presentations packed with ready-to-use strategies. He regularly travels the country sharing his marketing brilliance and passion for practice growth with audiences. As a consultant, he offers practice leaders with real-world solutions tailored to fit their specific challenges and opportunities. Len loves to help doctors and their teams understand and implement successful online systems to build their practice. He currently serves as general manager of the Dental for Birdeye Reputation Marketing Software. Selected as one of Philadelphia's Top Dentists by Philadelphia Magazine, he continues to experience growth year after year in his fee-for-service practice focusing on general, cosmetic, reconstructive and implant dentistry. Following his father into the dental profession, Len graduated from Tufts University School of Dental Medicine and continues to pursue ongoing continuing education opportunities. He has had the privilege of serving patients for two decades. He is an active member of numerous professional organizations including the American Dental Association, the Pennsylvania Dental Association, the Academy of General Dentistry, the Eastern Dental Society, the Northeast Philadelphia Dental Implant Study Club, and the American Academy of Clear Aligners. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Kiera Dent (00:00) Hello, Dental Team listeners. This is Kiera and today I am so excited. This is one of my dear friends. We've known each other for several years in the industry. I'm super freaking pumped. I'm going actually be at his event next year in September. Little teaser. Stay tuned. He's got an amazing event he does every year in September. I have Dr. Len Tau. He is one of my faves. He is better known ⁓ as an authority in the dental consulting world, reputation marketing, and a practice growth. He's recognized by dentistry today as a top dental consultant for eight straight years.   He is the author of Raving Patients and 100 plus tips to 105 star reviews in a hundred days. Like this man knows how to do it. He's one of my faves. We really do collaborate on so many fun things. After 20 plus years in clinical practice, he now helps dentists nationwide, increase revenue, case acceptance and visibility. He leads the dental vision at BirdEye, hosts the Raving Patients podcast and runs the Supercharger Dental Practice Conference, which is the one I was alluding to that we're gonna be at next year in September, empowering practices to thrive in today's competitive landscape.   He's truly one of my faves. And today we're gonna dig into like, how do you get online reviews? But Len, welcome. I'm so happy to have you on the podcast. How are you today?   Dr. Len Tau (01:06) I'm good, thanks for having me, I'm excited to be here.   Kiera Dent (01:08) Of course. And this just came about because Len like, let's just do a little teaser. You're prepping full like steam ahead right now for your event that's coming up in September in Florida. ⁓ I love like the last time you and I were on the podcast, we talked about you in clinical dentistry. And then we reconnected after some time and you've left the chair, you're living your best life and you full blown gone into the event space. So just like, I know we're gonna get into like online reviews and how AI is changing that it's going to be just a really, really fun episode today. But tell us a little bit like   How is it going from like full blown dentist in the chair to now full blown events, like running these awesome events that we're super excited to be a part. Just kind of give me a little insight to that.   Dr. Len Tau (01:46) Well, it's been, it's been a lot of, a lot of fun. It's been very different, obviously, you know, for 23 years, I practiced dentistry, um, for about 12 of those, 13 of those who was full time. And then I went part time in 2017 until I sold and retired in 2022. Um, but one of the things I've grew up on in dentistry was going to dental events and, the big, the ones, the small ones, you know, all over the country and as a dentist first, and then as a vendor.   Kiera Dent (02:08) Mm-hmm.   Dr. Len Tau (02:15) Um, since 2013 or 14, so a long time in the space. know, one of the things that really hit me was that the events are not really put on very well. They're not, um, you know, whether you, if you're a dentist, there's issues when you're a vendor, there's issues. And I said, you know what? I want to change the game. And, um, one of my goals when I retired from dentistry was to start putting on events. So in 2023, um, in, in September, we did an event in Delray had 208.   Kiera Dent (02:25) Right.   Dr. Len Tau (02:44) Dennis there, 33 sponsors. was, first day was business, second day was marketing. Excuse me. First day was marketing. Second day was business. Had a 13, 14 speakers. It went off better than I could ever imagined. I then moved to the last year in 2024 to Scottsdale. And we were at the Scott Resort and Spa, which is a beautiful hotel and the event was good. It wasn't great. Definitely moving to different coasts.   I felt there was not as much, know, engagement, excitement about the event. So I, my family and my wife and I decided, Hey, we're going to do this. Let's have people come down to me. I live in beautiful, you know, part of Florida. we're having this year's event and the next three of them at super at, ⁓ at pure 66, a brand new hotel, ⁓ in Fort Lauderdale. It's literally half hour from my house, five miles from the airport, easy to get to. So this year event is September 26th and 27th.   Kiera Dent (03:32) Bye.   you   No.   Mm-hmm.   Dr. Len Tau (03:45) We've got 14 speakers, ⁓ mixture of business and marketing. So we've got people talking about social media, about content. We have people talking about saving money on taxes. We're talking about how to become a fee-for-service practice. ⁓ So a lot of different great content and top speakers, Steve Rasner, Paul Goodman, ⁓ Jeff Buski, ⁓ Richard, Rich Maddow. So some real, real heavy hitters. And then some people who people haven't really heard of, Melanie Diesel, who's new in the dental industry.   So, but I like to do it differently and my events are very high end. You come, you're going to see things you probably have never seen before. I give a ton of time to the vendors so the vendors love me because they make sure that they get integration or interaction with the attendees. So you're going to be speaking in 2026, same weekend at September 25th and 26th in 2026, same hotel, pure 66.   Kiera Dent (04:28) Sure.   Yeah.   Dr. Len Tau (04:40) We're ramping things up right now. We're literally a month out from the events. still have people signing up. I still have people wanting to reach out as sponsors. And it's, it's, it's, is the fun time for me. Cause when I'm done, I'm, you know, I get a couple of months of break and then I start promoting 2027 again. So ⁓ it's been a good time. I really enjoy it. And I find that I've kind of ⁓ created something that's very different and the attendees really enjoy it and the vendors really enjoy it. So if I can make everybody happy,   Kiera Dent (04:45) No.   Dr. Len Tau (05:09) That's all I'm looking to do here.   Kiera Dent (05:11) ⁓ and Len, I hope the audience, if they can't see it, they can hear it. I think it's so fun because I mean, I've seen you in different spaces in your career, in your life. And there is just this like giddy, like younger version of Len that I feel is emerging of like, it's like giddy boyhood, like excitement of I'm excited to put these on. I'm excited to do these events. And it just makes me so happy for you. And what I think I'm hearing is yes, attendees are happy. Vendors are happy. But I also hear that Len is very happy and to do something   in dentistry is just very, very fun. It's very exciting. And so we're jazzed. I'm really excited. I love good events. I love great time. I love to help. love business marketing. Everybody can take that. That's not Kiera's jam. Like I, that's why I wanted to bring you on. You guys are very good at marketing. You're very good at that space. but to talk about how to help people have their best lives to grow the practices that they want to grow. I think you and I are so synergistic in that. So we're super excited and I love, I mean, I'm not going to highlight the fact that there were   a couple of sixes in that is September 26 at Pier 66. You guys hopefully like, I like the alliteration. Don't put anything weird on it guys, but I do appreciate that you made it easier. September six and nines flipped upside down are a six. Like hopefully everybody can remember September 26, Pier 66. It'll be a good time in 2026. I mean, we got four lines, so we're okay. We've at least got four sixes, not we didn't end on three, but I really hope an exciting step. We'll make sure we put some info for people.   For this year and for next year, I think it'll be a fun time. Dental A Team will be there, so come hang out with us. ⁓ Len, I'm super excited. I will not spoil secrets, but a lot of the things he told me for the events, I will say he does put his heart and soul into it. So Len, excited about that. Thank you for sharing. Good luck for this year. We're gonna be rooting you on this year and next year. And now let's pivot. Let's go into like your jam. You're in BirdEye, you're in marketing, you're on online reviews. AI has come into the scene. Practices are changing.   I also will say, I hope everybody listens to you of their like succession story. You hung up the hand piece, but you are still full steam ahead in dentistry. And so I hope people see that like there is no path to dentistry. Like you just, it's a, it's a beautiful world that you're in. So let's talk though, online reviews, AI, how is this working? How do we make sure that practices are still being visible? Chat GPT is on, on the prowl.   There are clients signing up with us now that have found us on chat. GPT, which is so random. It's changing how people have been doing things. Walk me through. What are you seeing with these online reviews? The importance, how to bring AI in? Like, let's just kind of go in a rift on how practices can still be visible with AIs. Like just showing up to the scene.   Dr. Len Tau (07:43) So I wanna talk about chat CPT for a second. ⁓ I refer to it as my best friend. ⁓ It helps me edit. No, I haven't named it yet. No, I haven't named it. ⁓ you have?   Kiera Dent (07:50) Have you named it? I've got to just ask Len. Have you named? I have! Me and Chet,   I had a name and now her name is Wanda. I don't know why, I don't even know where Wanda came, but people are like, here, are you hanging out with Wanda again? Cause I agree. Like they're our best friends. So go on Len. I can't wait to hear what you name your Chet GPT cause mine is currently Wanda.   Dr. Len Tau (08:06) I'll have to, I   have to name it now that I have to think of something. ⁓ but no, I started using it. I'm like, this is really helpful and it's only gotten better. And, just to give you an idea is, ⁓ my wife and I, and my son, my son just graduated high school. He's literally just started his freshman year at, university of Florida on a free ride. ⁓ smart, smart ass kid. I'm very proud of him. But, you know, and I travel a ton, but I travel a ton for business and I made a commitment. I think I told you that,   Kiera Dent (08:25) Boo? Yeah.   Dr. Len Tau (08:35) during the summer when he was going away for school, I was not going to travel. So from March to literally next week, beginning of September, I haven't traveled at all for business. we did plan some really great travel for our personal lives. And one of the things we did was we had a cruise, a 17 day cruise to Europe. ⁓ And when I decided I did not want to do the excursions to the cruise, cause they're really expensive and you're with all these people. I prefer to kind of just go and tour myself.   Kiera Dent (08:44) It's awesome.   Dr. Len Tau (09:05) So I use ChatGPT in every city. And I said, I'm going to the city. This is what I'm going to get in. This is the cruise I'm going on. It got the cruise itinerary. And I said, I want to set up private tours in every city with different people. And it helped me pick the best tour guides. They referred me to a website called Tours by Local, which is an amazing website that you can meet people who are local that will take you around.   show you the city and it was amazing. It was amazing. So I thank Chachi PT for doing that because I wouldn't have known about half these things if I didn't do it. And in fact, one of the women, and actually the very first place you went to, which was in Split, Croatia, which was beautiful. I told her that literally that's kind of how I went down this road was I asked Chachi PT, what should I do in Split? And they said, you need to use this tour guide. She's the highest rated tour guide and has the best reviews on tours by local. like,   What's towards by local? And that started this whole thing. So she was, she was amazed to hear that. So, ⁓ I have been using Chad GPT for a long time, like I said, and even now it is people I know type in, know, get me to the best dentists in the area. And it's very much based on reviews. So you have to be a highly rated practice. you may not believe in reviews and if you do, think you're not smart, but you know, if, if you want to be at the forefront of where people are looking,   Kiera Dent (09:58) Yeah.   Yes.   Dr. Len Tau (10:25) You have to generate reviews in a significant amount. Velocity now, which is how often you're getting them, is one of the biggest ranking factors on Google, whether you want to believe chat GPT or not. ⁓ But you have to get reviews. You can't, you know, rest on your laurels and say, well, I have enough because you never have enough. Okay. And, ⁓ and you've got to let Google rank you high. And there's been a big discrepancy in the industry, a big, I don't want to say a misunderstanding.   Kiera Dent (10:43) read.   Dr. Len Tau (10:52) But I've been in the review space now since 2013, so 12 years. And in the past, dentists thought that if they get reviews, they're going to rank. And that's not the way it is anymore. If you have reviews, but don't pay attention to the other ranking factors, you actually don't rank well. And that's a problem. So, chat GPT AI is so important, but you still got to dominate Google. You still got to get to the top of the pages.   And that's really where the direction is going. and if you aren't there now and you are ignoring it, you're never going to get there. So I would love to talk to you about our list in instruct or educate the listeners and viewers of these ranking factors that they need, need to pay attention to, or they're going to be left behind when it comes to ranking on Google.   Kiera Dent (11:27) Yeah.   absolutely. And I'm excited for this too, because, I did notice that you've got to like, AI is just crawling the web. That's where it's getting, it's being taught. It's crawls it. It looks through all of it. And so agreed with you. have a lot of clients and like, we want the secret pill of marketing. And I might get your reviews up. Like it is constant and consistent that if you get those reviews up and you bring pieces to the table, that people literally like that's what's going to rank you higher. So I'm excited, Len to, to dig in deeper because it is like how   getting more reviews, but to hear that there's more beyond just the reviews really can help these offices like get the best bang for their buck, help more practices. And I'm like, it used to be when I first started consulting when I used to tell offices get to like 100 Google reviews. It is now I'm pushing people like five, six, 700 reviews that you need to be getting ranked into. And I don't know if you're seeing like a cutoff line or if it matters on that. So I'm really excited to dive into like, what are the rankings? What are the pieces? Is there a difference? But I'm like now   100 reviews, when I look at somebody I'm like, hmm, like if there's another dental practice that has maybe 400, 500 new clients come on, the first thing I do is I go look them up to see how many reviews do you have? And I'm shocked at how many dental practices actually are not showing up when I Google their names and they're like, no, no, care, we're here. And I'm like, but if I'm a prospective new client that doesn't work in your practice and I don't see you all the time and I just tried to find you and I'm looking for you.   How many patients who are not looking for you are not finding you as well. So yeah, take us away, and I'm super curious, very intrigued by this. It's fascinating. And I'll also say, because AI is new, feel like people got like a reset slate. Like, hey, you can actually get back into the game if you haven't been into the game, if you just start playing now. If you don't, I agree with you. I do think that you will unfortunately get obliterated without trying if you don't get into the game now.   Dr. Len Tau (13:28) 100 % so and I couldn't agree with you more. So the best thing to do here is if you're listening to this, I want you to go to a Google search and I want you to type your practice name in. Okay, so that's the first thing to do. Right.   Kiera Dent (13:39) and not in your office. Don't do it in   your office. Go somewhere else. Like try it somewhere else.   Dr. Len Tau (13:44) Right, well, and 100%, that's another thing is that if you're gonna look up your ranking specifically, you do not wanna do that from your office location, okay? Because you're not gonna get real results. You also wanna go into incognito mode or private browsing mode on your phone or your computer if you're doing that to check ranking. But this is not specifically about ranking. This is more about how you appear online. So go to Google and type in your practice name. Not your name unless it's the name of the practice, but your business name, okay?   Kiera Dent (13:52) Yes.   Mm-hmm.   Dr. Len Tau (14:13) and it doesn't have to be what's registered with the state board. It's how you, when you answer the phone, what you say, okay? Pennsylvania Center for Dental Excellence was my practice name, okay? So you wanna look yourself up. So these are some of the ranking factors that Google looks at. Obviously one of them is your total number of reviews you have. Definitely a ranking factor, but the total number has not been as important as some other factors as well. So.   Kiera Dent (14:20) Mm-hmm.   Dr. Len Tau (14:40) Average number of reviews in the industry right now is about 350. It used to be like 100 was the golden number. Now 350 is the average in the industry. So are you average? Are you below average or are above average? Okay, that's something to look at. The second ranking factor, which is even more important is the velocity of reviews. So how many reviews, how often you're getting them. Okay, so if you're getting once every two weeks, not enough. If you're getting them once every week,   Kiera Dent (14:46) Yes.   Dr. Len Tau (15:10) Not enough. You don't need them every single day, but two or three every single week is ideal. Okay, because you think two or three every week gives you eight to 15 a month times 12 months is 100 reviews a year, which is a nice number. Okay, so you have to have that velocity. All right. Third ranking factor is the total score, your average number of stars. So   I would like you to be anywhere from 4.6 to five stars. Okay. I don't think you have to be only five stars. think there's a negativity related to that. If you're only five star reviews, but I also don't want you to below 4.5. Okay. ⁓ And if you're at 4.3, 4.2, or even 4.1, another better review or two, and you're to be in the threes. And that's really where you don't want to go. Cause you lose a huge percentage of patients who may come in if you're less than four stars. Okay. Another ranking factor.   is the primary category. So how do you know your primary category? If you look under your Google, your name, will say right where the stars is, will say, hopefully dentist in your town or dentist in your county or dentist in your city. Okay. So your primary category should be dentist because we're a dental practice. Okay. If you're an oral surgeon, you may want it to be oral and actual facial surgeon. If you're an endodontist, want it to say endodontist. You don't want it to say dentist if you're a specialist. Okay.   ⁓ That's a big ranking factor and I'll give you an example. I, ⁓ my wife had some plastic surgery over the last couple of years and we were referred to that doctor. So we didn't need to search for him. We were referred to him. went in, we liked him, we used his services. ⁓ And of course, being a plastic surgeon, I talked to him about reviews. He now uses BirdEye, but he had me speak in an event that he holds down here in Boca Raton.   And I talked about this exactly. And I asked everybody, cause it was a small group. What is your primary category? And he goes, he said to me, literally, he says, I'm listed as a nurse practitioner. He wasn't listed as a plastic surgeon. He was listed as a nurse practitioner. So his categories were all messed up. So when you actually typed in plastic surgeon near me, he never showed up because his category was wrong. So primary category is a very important ranking factor as well. Now you also have to make sure your secondary categories are also. ⁓   Kiera Dent (17:15) No.   Dr. Len Tau (17:35) ⁓ under ⁓ are there as well as under the proper categories. So secondary categories, if you're a dentist, dental clinic, teeth whitening services, denture care center, orthodontist, if you're doing aligners, if you're endo, you're doing root canals, you can have endodontist. If you do periodontist, can do periodontist. You want to make sure you have nine secondary categories. Okay, if you don't have them, you want to add them.   Now, how do you add them? It's very easy. You go to Google using ChatGPT or anything and say, how do I add secondary categories to my Google business listing? Okay. It will tell you exactly like a recipe how to do it. You need to add those secondary categories. All right. And if you want help doing it, you can always reach out to me. The last ranking factor, which is really important is making sure that the practices name, address, and phone number is consistent. Okay. So just to be clear, most   website companies do not do local SEO. They do website SEO, which is making sure the website is SEOed so the website ranks higher on the organic rankings. We're talking about getting the Google business page ranking higher, which the website companies are not focused on. So when it comes to the name, address and phone number, is it consistent? You have to be consistent. And this is a Google requirement.   It is not a patient thing. It's not a me thing or you thing. It's a Google requirement that this data is consistent. So the name is obviously important. So if you have the and or the ampersand, you may find things inconsistent. When it comes to the address, if you have, you know, South State Streets, Unit 510, you can have South or S, you can have Street or ST, and then you can have Suite, Unit, Number, or STE.   All these variations need to be consistent. So one of them has to be done and one and stuck with. And then if you are using a tracking number for whatever reason on your Google business listing, you may find your inconsistent there as well. So when you make everything consistent and you get a higher velocity of reviews, guess what happens over time? You rank higher on the maps. And when you rank higher on the maps, you get more visible for patients to find you. So that's where the secret sauce is. And   Not that this is a sales pitch about BirdEye, but that's exactly what BirdEye does. BirdEye does those. We check all those boxes for you. And then what ends up happening is a practices get more reviews. But more importantly, when they ask patients how they find them, they're going to see that they found them because of their ranking online and the reviews drove them to the practice. So that's how this whole thing plays a role in getting a practice more visible and credible.   Kiera Dent (20:06) Thank   Wow. So I was over here like taking a lot of notes, which I really loved. I love the number, the 350 at the average, the velocity, like three to five per week you were saying. It doesn't need to be an everyday, but I do agree like them consistently coming through the total score, the 4.6 to five primary category, secondary category, making sure we have nine. And then you were talking about like the practice name, phone number, all of that has to be consistent. So the addresses have to be the same. And that's going to help you rank higher.   Did I miss anything? Those are my notes, Len. And I'm just curious, like, did I catch them all? Because there was a lot of pieces to consider. And then I have some follow ups as well. So like, did I miss anything in that list?   Dr. Len Tau (21:02) No, I   think you got it all there.   Kiera Dent (21:06) Okay, so hopefully that was a good recap for everybody. If you were listening, I tried to like summarize everything he said, because I really feel that those are super valuable pieces to know. Now, Len, there's a couple of things that happen and I'm very curious of what you've seen. Maybe you know, maybe you don't know. It's just a riff for me genuinely curious over here. Does it impact for the business to respond to the reviews? Because I know there was like a big misnomer out there like for a while, like you have to respond to every single review that helps you rank higher. What's the   What's kind of the lay of the land right now responding to the reviews that come in?   Dr. Len Tau (21:39) So there's been a big push over the years to respond to reviews. And there's also been those naysayers who don't want you to respond to reviews. So I want to make this very clear. When you respond to a review and you acknowledge them as a patient, you are technically violating HIPAA. Okay. Now by the letter of the law, if you do that, you violated HIPAA and can be in trouble. Now in all the years I've been doing this, I've only seen one   Kiera Dent (21:49) Mm-hmm.   Dr. Len Tau (22:08) example of a positive review being responded to and the dentist got in trouble. Okay. So if someone writes a review for you and it's five stars and you say, thank you so much for your feedback. We were glad you had a great experience in our practice. Okay. You technically violated HIPAA there because you acknowledged that they came into the practice. I don't think you'll ever run into any problems with that. I don't, I've never seen any instance when a, when a practice has got into trouble. But again, by the letter of the law, it's a violation.   Here's where the person ran into a problem. Okay. So the review in question, the patient wrote, I'm so happy with my appearance after I went to so-and-so's dental office. I think they were in Texas. The dentist responded, we're so happy that you, thank you so much for your review. We're so happy that you loved our magic needles. Okay. So it, from what I understand is the patient had Botox or   dermal fillers placed and that's what they call their magic needles. So the patient wrote, wrote a letter to the practice saying, I didn't appreciate you letting the world know that I had Botox done and asked for the review response to be taken down, which the dentist immediately did. Took it down and apologized, but it really pissed the patient off and the patient sued the dentist and won. Okay. Because the dentist went out of their way to   Kiera Dent (23:08) Mm-hmm.   Right.   Dr. Len Tau (23:33) you know, release private information that wasn't supposed to be done. So in that case, you shouldn't be doing that. Okay. Now on the same note, I would be very careful responding.   Kiera Dent (23:37) Mm-hmm.   Dr. Len Tau (23:45) to a review that's left by a negative, a negative review that's written by a patient. I would be very careful responding publicly to that because it's very hard to respond without violating HIPAA. So a simple response like, we're sorry to hear about your experience. Please contact the office to discuss the concerns as we're unfortunately unable to comment due to HIPAA release privacy stuff. That's fine. But.   Again, I just not sure it's the best thing to do. So you have to be careful with negative reviews. What it doesn't do is we really haven't found any relationship between responding and ranking. Okay, so you have to, I always leave it up to the people to respond. I like using AI to respond as well, because I think it comes up with HIPAA compliant and really good responses. ⁓ But you have to decide what you want to do for your own practice.   Kiera Dent (24:16) Mm-hmm.   Interesting.   That's actually really helpful to know. ⁓ Okay, good feedback for people to ponder and decide what they want to do on. The second piece is   some people lose their Google My Business and they're not able to be found. ⁓ And I don't know if you have reasons why. I don't know if it's from like a name change or it's inconsistent. So like a lot of offices have a lot of reviews, but when you go to search them, they're hidden on Google My Business. Like it will show up on the person's side, but nobody externally can find it. Do you have any ideas of like what causes that or what offices can do if they're struggling with that?   Dr. Len Tau (25:11) So I want to clarify that what question you asked there. I'm sorry to ask a question when you asked the question was when you say that you're saying that when they search for their Google business listing, they can't find it or when someone is searching for the office, they're not visible on the maps.   Kiera Dent (25:15) Hey, that's okay.   So when they're searching, so if I just go into Google and I type in like my perfect smile, the website might link, but the Google My Business with all, and they might have like 150 Google reviews, like it might be, like they've got them all and the office can see it when they like log in as like, this is, you own this, but they've lost it and it's no longer visible publicly. Do you know what causes that or how they can get that back? It's okay if you don't, I'm just genuinely curious. Cause I know some offices struggle with this, especially with like name changes of practices.   going through different ownerships. ⁓ Some of them have told me it's like when I changed the name of my practice, it no longer showed up. Like we have all these reviews, but we're not showing up. Do you know what causes that or how practices can get back being visible?   Dr. Len Tau (26:02) Yep. Now that you   asked it that way, so that usually means that your Google business listing has been suspended. And if you can't find it on search, but you see it, means it's suspended in most cases. Name changes, address changes, other things you do can cause it to be suspended. There are, if you look up on use chat GPT, ⁓   and say, why is, why can your Google business page be suspended? There is a list of different reasons why it can get suspended. ⁓ if you're getting reviews the wrong way is a big one. So, like you should not be incentivizing for reviews. And I'm talking about incentivizing the patients. You shouldn't be getting reviews in your physical office space because there's IP address conflicts and location services on the patient's phone. So if you're doing that, not only will you can potentially lose reviews, but you can't get it suspended, but you can look on.   Kiera Dent (26:37) Mm-hmm.   Dr. Len Tau (26:55) on chat GPT or Google and just say, what are the reasons that your business page can be suspended? And they're there. So usually you have to ⁓ re-approve it or re-verify that page. And there's certain things you do. You'll have to take a video of yourself in front of the practice, showing the address, showing the name of the business on the door. So there's things you will have to do to get it over to Google. So they'll re-verify you. And then once it happens, there's a good chance they'll unsuspend the listing. But that happens for that reason.   Kiera Dent (27:24) Gotcha. Okay. That's super helpful because I know a few offices have struggled with that. So was just curious for that. All right. This has been so helpful to figure out rankings. It's been helpful to understand. ⁓ My last question as we wrap up today on reviews has been so helpful, Len, is how do offices go about like, what are your recommendations? Yes, bird eye, swell, podium. Like there's a lot of review in Weave. I do, I usually recommend using an external one outside of things. think that they like, if they're just, if that's what they do, they're going to be experts at it.   But how can offices ethically and appropriately, like obviously great patient experience, but how do they increase these Google reviews? What are some of the best tactics you've seen to help these offices out?   Dr. Len Tau (28:04) So being biased, I mean, I'm a true believer in BirdEye because we help with the reviews and the ranking part. ⁓ Swell, which is a great product. know the guys who swell really well. A lot of their doctors don't rank well because they don't focus on the listings part of it or the ranking part of it. ⁓ I'm not a fan of Wee from a review perspective because they swell BirdEye and Podium, make it very easy. Weave doesn't. It's just the way we do it with our three other products. ⁓   I always say this, you can get reviews any way you want. The most effective is gonna be use some software, simple as that. But it all starts with the practice and it all starts with, I like to create a reputation culture in the practice, which means you know that every time a patient comes in the practice, that they're going to be evaluating you and reviewing you potentially. And you've gotta be on your best behavior, you've gotta put a happy smile on your face, you gotta treat them like they're the...   Kiera Dent (28:40) Mm-hmm.   Dr. Len Tau (29:00) king of the world, okay? You gotta roll out the red carpet. And if you don't do that, they may write a bad review, okay? But if you don't create that reputation culture, I think it's gonna be hard to get the practice to really accelerate the reviews. So creating that reputation culture using great verbiage skills. I love calling it feedback, not a review. If you call it a review, it sounds like you're begging for it. ⁓ The feedback conversation is much more comfortable to have. So, you know, it's an interesting situation, but if you don't ask, you don't get.   So you've got to ask. I think if you ask and you combine it with a really good software, you'll get a really good number of reviews. If you don't ask, you don't get. It's that simple.   Kiera Dent (29:30) Mm-hmm.   Yeah.   ⁓ well, that was so great. I appreciate this so much. And it's fun to hear about how AI is helping. It's fun to hear about how you still have to be great on Google. So ⁓ I just appreciate you. I appreciate you being here. I appreciate the knowledge you shared. appreciate for offices. I hope they take action and Len any last thoughts, how people can connect with you if they want more help on this. know ⁓ like truly in my opinion, this is the simplest marketing. Everybody wants to like sexy magic pill of marketing. And I'm like, no, it's like really great experience. Ask for the reviews, ask for the feedback.   like rank so that way people can find you I've had offices that had like three four or five new patients and they're like I need this marketing I need all these things which I'm not here to say not to do it but I will say great reviews will boost you very quickly so Len any last thoughts you've got how people can connect with you because it's been truly just an incredible episode today   Dr. Len Tau (30:26) So ⁓ I'm around the country a lot. So you can always connect with me in person if I'm at some of these events. If you wanna come to Supercharge, you can connect me there. SuperchargeYourDentalPractice.com You can use the code RAVING to save $100 on registration. ⁓ We also have some scholarships available. So if you do wanna come, you can reach out to me personally. So ⁓ my cell phone's all over the internet. The easiest way, if you have any questions, you want advice, you want help, I'm the guy to reach out to. My phone number is 215.   Kiera Dent (30:40) Awesome.   Dr. Len Tau (30:55) 292-2100. And my best email is Len, L-E-N, at drlentau.com, which is D-R-L-E-N-T-A-U.com. And you can email me, you can text me, you can call me, tell me you heard about me here and you need some advice. I'm more than happy to offer it to you. I do it all the time. ⁓ I love when people reach out to me because they know I'm an expert. So I do it kind of as a favor to people. ⁓ But no, you reach out to me, I'm happy to give advice.   Kiera Dent (31:23) amazing. Len, thank you so much for being on the podcast. I'm super excited for Supercharge 2025 and especially 2026. So everybody snag that. And truly, I hope you take action from today's podcast. This is easy ways for you to boost your marketing, be found and seen online. And Len, thank you for joining me today. I truly, truly appreciate you.   Dr. Len Tau (31:41) Thank you for having me, Kiera, I appreciate it.   Kiera Dent (31:43) Of course. And for all of you listening, thank you for listening and I'll catch you next time on the Dental A Team Podcast.  

Title: How to Quit Your W-2 and Never Look Back with Jamie Bateman Summary: In this episode of Raise the Bar Radio, Seth Bradley welcomes Jamie, a military veteran turned real estate and mortgage note investor, who shares his story of transitioning from a W-2 career into entrepreneurship and financial freedom. Jamie discusses the phases of his life, including collegiate sports, military service, and a long stint at the Department of Defense before pivoting to real estate and eventually mortgage note investing. He emphasizes how discipline shaped his journey and how shifting mindset, focusing on strengths, and leveraging his network were key to taking ownership of his life and finances. Jamie also dives deep into the mortgage note investing space, explaining how performing and non-performing notes work, the active nature of the business, and how he now offers passive investment opportunities for accredited investors. He closes by highlighting the importance of planning with intention, overcoming perfectionism, and using passive income to create margin and freedom in life. Links to Watch and Subscribe:  https://youtu.be/nRyX8_YA9YI Bullet Point Highlights: Discipline builds freedom - Sports, military, and entrepreneurship all instilled the value of discipline, which Jamie says is critical for success and freedom. W-2 life wasn't the path - Jamie recognized through his commute and stagnant career trajectory that he didn't want to follow the traditional path, sparking his exit plan. Mindset shift was essential - He stopped consuming negative news and started focusing on education and his strengths to shift into entrepreneurship. Mortgage note investing explained - Performing notes offer cash flow while non-performing notes offer the chance to add value, akin to fix and flips. However, both are active businesses, not passive. Passive income fuels risk-taking - Creating passive income streams allowed Jamie to take entrepreneurial risks while maintaining financial security. Action beats perfection - As an entrepreneur, chasing perfection isn't practical. Done is better than perfect. Reverse planning drives clarity - Backwards planning from a vivid vision 3-5 years into the future increases urgency and helps set clear, intentional actions. Final advice - Start by investing passively to learn, and later you can decide whether to become active. Don't underestimate the transferable skills you already possess. Transcript: (Seth Bradley) (00:02.062) What's up, builders? This is Raise the Bar Radio, where we talk about building wealth, raising capital, and all in all, raising the bar in your business and your life. This is the No BS podcast for capital raisers, investors, and entrepreneurs who are serious about scaling their business and living life on their own terms. I'm Seth Bradley, securities attorney, real estate investor, and entrepreneur, bringing you world-class strategies from the best in the game.   If you're ready to raise more capital, close bigger deals, build a better you and create true financial freedom, you're in the right place. Let's go. Jamie, what's going on, brother? Welcome to the show.   Thanks Seth, is awesome. I'm excited to be here and I'm hoping to add some value.   Absolutely, man. Third time's a charm. We've been trying to get this scheduled after I was on your show, which was fantastic. Had a really good time on that show and I think it turned out pretty good. I know we're going to deliver on this one as well.   Yeah, we're gonna try to try to I'll try to do as good a job as you did. So yeah, was that was a yeah, no, I that was a very, very good episode from adversity to abundance. highly recommend your your listeners check that one out to your episode on that show. So thanks for thanks for doing that.   (Seth Bradley) (01:20.086) Absolutely, man. You're an incredible interviewer. I've net, that's the only, I've been on dozens of podcasts and, you know, you pulled out a lot of things for me that I've, I've never talked about on the air. So it's pretty, pretty awesome. Pretty awesome show, man.   Appreciate that.   Cool man, well let's just jump right into your background man. What's your story? Take it back as far as you'd like to brother.   Yeah. Man, I'd like to think that life has phases. So I've had a few different phases in my life. I come from a large family. I'm the oldest of seven kids and we always had a competitive background as far as team sports and things like that. So I played lacrosse in college. That was always a foundational piece of my life and just kind of   think from there learned how to be a part of something bigger than myself and how to work toward a common goal with a with a team. So that's been something that's been a kind of a thread through my life and then got married and joined the military and actually joined the military technically before I got married, but seemed like I got married and then ran off and ran away from my wife. But it's not exactly what happened. But   (Jamie Bateman) (02:36.02) I joined the military, was an officer in the US Army. I did miss my first three wedding anniversaries through deployment and things like that. And again, it was a matter of trying to be plugged into something, you know, to serve and be a part of something bigger than myself and trying to add value like I think we all want to do. I've obviously glossed over a lot of details, but those were a couple of inflection points, I guess, if you will, like you like to talk about, I know.   And so my military career transitioned into a career with the Department of Defense as a civilian, and did 14 years as a civilian with DoD at Fort Meade. And the first half, so the first seven, for all you math wizards out there, was full time. And then the second half, the second seven years was part time. And that   seven years is when I was really building my businesses, which are largely real estate investing and mortgage note investing focus. So we can get into the details there. And then in 2022, I ended up quitting my job and now I have a few different small businesses that I run. And like you, Seth, I've got a lot of different things that I'm juggling and   You know, so, but yeah, I love talking about taking ownership of your financial situation and taking ownership of your life really. And I know that you and I have that in common. So yeah, that's a high level overview of my background.   Awesome, man. I appreciate that. There's a lot to unpack there. You know, going back to playing sports all the way up to the collegiate level, that's incredible. I always like to think even playing like popcorn or football back in the day, you need a way to instill discipline in yourself. And that's kind of the oldest memory I can think of where it was hard, right? Like it was like you've got a coach screaming at you.   (Seth Bradley) (04:38.134) Like back in the day, it's like, you know, they wouldn't give you water unless you like, you know, for like an hour, which I don't think they do that anymore now. But, you you had to earn that drink of water and all those sorts of things. But you you really learned what it's like to work hard and you really learned what discipline was all about. And I would say that and you can you can expand on this. But I would say that, you know, being in the military yourself, that takes it to a whole new level.   Right. It's like you got that from sports. You got that from the military.   Yeah, definitely. I mean, obviously, they're very different in a lot of ways. But that is certainly a common theme is being disciplined. And people, people shy away from that word, because it just sounds like work or no fun and no flexibility. But I found that having discipline in your life ends up adding more freedom in a sense, because you kind of have your foundational pieces set in stone, you don't have to think about those. And so, yeah, regarding   team sports, it's really a matter of, you know, everyone doing their part, right. And so there's a level of individual discipline and, and then just, and then also just kind of putting the putting the group ahead of yourself. Obviously, you know, you want individual, there's nothing wrong with individual accolades. And I was certainly chasing, you know, those individual accolades. It's not something I shied away from, I was definitely was wrapped up in   trying to be an All-American and that kind of thing. And did get that a couple of times, you know, but at the end of the day, nobody really cares about that. And the way I viewed it was if I was doing my part, and I got those, you if I was scoring goals in lacrosse, as an example, that means I'm contributing to, you know, to the team, right. And so there's obviously a fine line there, but of going too far, either way. But yeah, that discipline is critical.   (Jamie Bateman) (06:36.73) you know, even it's certain I played at a high level in college and there was year round your training your your your into it. It was a division three school but it but the reality was we worked just as hard as any any D one program and yeah, it's it's a these are skills that have paid off and are absolutely transferable to the rest of life.   For sure. Yeah, I think you've got to get those intangible things. You've got to develop them somewhere along the way, whatever that is, if that's sports or the military or from your parents. mean, you can get it from different places, but you definitely need it. I mean, we're in different stages of our life at this point. talking about a lot. We talk about freedom and flexibility and fun to try to get away from kind of the W-2 mindset.   But in order to achieve freedom, flexibility and fun in a successful way, have to be disciplined to be able to get there. You had to have done something successfully to be able to get there or maybe what separates you from the guy living in a van down by the river. That guy has freedom and flexibility. I don't know about fun, maybe fun, but it's a different, obviously it's a different outcome.   Yeah, and I, I think I still need, you I still use a lot of discipline today. It's still, still required, but it's, I guess it's self imposed. And, you know, I just love, love having that flexibility and that freedom that comes along with being an entrepreneur. So yeah, it's been a central piece to my success for sure. But I still, I don't think it ever, you know, goes away. I just get to pick and choose what, you know, what discipline I want to   kind of enforce on myself, I guess. So yeah, absolutely. And as you said, the military was a huge part of that for me as well. I mean, that's a different kind of, different kind of discipline and different kind of teamwork and different, you know, if you lose the lacrosse game, okay, you lost the lacrosse game, but military the stakes are a little higher. So maybe certain things are more important attention to detail or critic is critical and   (Jamie Bateman) (08:53.73) But at the end of the day, it's, the same principles apply across both, I guess, sectors, if you will.   For sure. So let's dive into that transition. You started working kind of part-time there for seven years, so that seems like a transitional period. How were you able to progress from that W2? And what I've heard you say is call yourself a W2 quitter. I love that. How were you able to progress from a W2 person to a W2 quitter? What enabled you to do that and what that transition looked like?   I mean, you know, I do remember in 2015, probably a little bit maybe maybe say 2014. But I just you get, you know, I had a wife and two kids and I had the commute the long commute that I know a lot of people can identify with. So it just was Groundhog Day was the same thing over and over and over. And that's not me sitting here complaining about my family or having having the opportunity to work.   But after a while, it gets old. Let's just be real, right? So it's like you're sitting in traffic and I just, you start looking at, you know, I worked for the government and you look around and you say, who, okay, who's sort of ahead of me on this? Like you, like I think you probably mentioned on our, on your, your show and my, show, your episode, you look around to the people who are more kind of further along the path than you. You say, do you want to be that person? Is that the life you want? And man, I did not want that.   And it just just having that just super long term just you know, pot at the end of the rainbow, I guess, nothing driving me in the interim, man, it was it was just it was brutal. So I probably did a little woes me for a little bit there a little victim mentality for a bit. But then you start to realize, like, okay, if you don't take ownership of your own life, no one's going to right. So   (Jamie Bateman) (10:54.934) No one's going to come in and do this for you. So I'm not sure what truly, you know, created the change in my mindset, but my mindset absolutely started to change and it just made a shift. And I, and I stopped watching cable news. I stopped, just, you know, stop paying attention to all the things that I can't control. And I couldn't control back then and, and started saying, no, what do I have? What are my strengths? Who is in my, who's back to the team thing.   who's on my team, who's in my network that I can add value to and who can add value to me. So I started looking around and my father was a realtor for many years. My brother was a loan officer. We had one rental property at the time. I had worked at, I didn't mention, I worked at a title company and I worked for a mortgage broker before as well briefly. So I had this experience that a lot of people don't have and that's   you know, that doesn't mean I'm better than anyone. It just means these are my strengths. So let's point to that. And let's use that. So I started really being intentional about focusing on my strengths and my assets that I had in my life, right. And then another asset that I used to see as a liability was the time in the car. So I started listening to podcasts. you know, and then it turned into wait, I don't even want to go into work yet. Because this this podcast episode is amazing. And I'm learning so much.   know, bigger pockets and all the other real estate podcasts and different investing podcasts and started using that mental bandwidth instead of focusing on national media stories that I have zero influence over. Here's something that I can actually take action on. And so in mid 2015, I went part time and it just so happens that at   DoD is one of the few agencies in the in federal government where you can go part time and still keep your benefits. So I still had health insurance for my family. You know, most people don't have that option necessarily, but well, I did. So that's what I did. And, and, you know, that's, again, decided to decide to start building my my other streams of income outside of my W two.   (Jamie Bateman) (13:15.752) my circumstances been different if I was single, I probably would have just quit the whole thing, right? But I was able to have that kind of laddered approach, I guess, or tiered approach to kind of ripping off the bandaid.   Yeah, yeah, no, that's awesome. I love just the idea of taking ownership of your life, right? Like everybody has those moments where they're feeling sorry for themselves. But the successful people, they don't sit there and stay in that mindset. They move on. You're going to be there sometimes where you've got to get out of it. You got to say, OK, what can I control? What can I change? And you don't say you don't give other people the power to control.   you and your mindset and how you feel about your life. Right. Like that's that's that's the thing. Like if you you're constantly blaming someone else or saying this happened to me rather than what can I do to get myself out of it, then you're going to be stuck there forever. You're going to be absolutely going to be spinning your wheels forever. And a lot of that, I think, helps because you said you don't listen. You don't watch the news. I don't either. No, it's a waste of time. What control? What does that do for us? If I do watch it.   I literally do it for entertainment and you look at it as an entertain. I look at it like I'm watching. I look at it like this is funny. Like I can, you know what I mean? You kind of analyze it like, this is funny. This guy's saying this in a debate. Right. This guy's saying that it's not taking it as a news and this is how I should live my life because of what they're saying.   sports almost.   (Jamie Bateman) (14:43.341) Fact.   (Jamie Bateman) (14:48.078) Absolutely. And it's not to say that none of these topics are important, mean, global war, politics, poverty, global warming, whatever, it's all very important, but I have zero control over it, almost zero, right? And then the other thing is fear sells and that's what they're selling. And so it doesn't mean that every story is invented and it's all fake news, but it's   it just doesn't serve me. And so I'd rather focus on, you know, go ground up and kind of just, I see it in people, maybe older people in my own life now who maybe are retired and they watch the news all day. And it's like, they won't travel because they saw a news story that the airports are packed or something. And, you know, it's, I'm sure that story was, was accurate, right. But it, but the, but the news can filter out and you end up only focusing on   the negative really, and it just didn't serve me. yeah, during that lot, the second seven years, I was able to build out my wife and I were doing single family real estate investing and doing a lot of the BRRRR method that maybe some of your audience is familiar with. And so kind of putting that capital back into the rental property machine and expanding our portfolio. And then eventually last year, well, and   2018, made the pivot, I kept the rental properties, but made a pivot to also add on mortgage note investing. And that's been my primary focus as of late. And if you want, can tell the story quickly about how I actually quit my job in 2022. I think it's kind of a funny one.   Absolutely, let's do it.   (Jamie Bateman) (16:38.318) All right. So, I, so I, two years ago, I was playing badminton and, I'd been doing now, mind you, I used to be like tough, you know, athlete. And like I did, you know, did jujitsu for three years right up before this. And, know, I used to lift weights a lot and still do it here and there, but, you know, I think I'm tough. Right. And,   ruptured my Achilles playing badminton. So that's an ego blow to add on to the physical pain that you know, especially with the recovery. So rupture my Achilles a little over two years ago today and I was out of work, it was my right right foot. And the reason I bring this up is not for sympathy, but to say, you know, I couldn't drive for three months. So I actually, yeah, and I had tons of leave from from work and   By this time, I was tired, really tired of my, I was pretty much checked out. Like I think you, might've been at your, your big law job, but I was, I was checked out. mean, I wasn't the best employee at this point. And so I took as much leave as I, as I could, you know, reasonably right. And so, but couldn't drive. And so I was out for three months and I come back. So come back into work and I'd had discussions with my wife about, about leaving. was just a matter of, of when, not if.   That's right   (Jamie Bateman) (18:04.43) I can tell you truthfully, I had no idea that I was going to quit this day, but I came back in from having been out for three months. Mind you, no one gave me a call. No one from work, no one from my management gave me a call the entire three months I was out, other than to say, to ask me, are you vaccinated? Because you have to be vaccinated to be, to get inside the building. Now, I don't want this to turn into some controversial vaccine discussion.   or get your podcast banned from something but yes, I'd been vaccinated to answer the question. But no one asked me how's your how's your recovery going? Like how you what do you you know, how's your life? You know, what's it's just are you vaccinated, you need to get that shot before you come in? Okay, great. Thanks. I really feel welcome here. So I'm already just, you know, you know what, screw this place, right? Come back in and just   go to my desk, and this is this is an office space kind of thing where I go to my desk and there's some there's an Air Force kid at my desk and long story short, they kind of moved me somewhere else without telling me I can't find my desk, I finally find it, it's got a box with my name on it with, you know, monitors sideways and all and clearly not a functioning desk and, you know, office space. So I literally quit that day. And I just say that it's just like,   I knew 100 % I was done. My wife didn't know I quit, but I quit that day. Still worked for another month or two, but there was no question, zero question in my mind, I'm done with this place. So that was March of 2022. And ever since then, I've just focused on building out my businesses and having look back.   That's awesome. Sometimes you just know, right? Like sometimes it's done. You just knew. I love that story, man. For me, it was a little bit. You already know the story, but for me, it was a little bit more of someone else's decision. I got fired. mean, and you mentioned that, you you weren't the best employee at that point. Correct. I knew the same thing. And it's great to have awareness and perspective and kind of looking back now, you're like, I would have done the same thing. Like this guy doesn't want to be here.   (Seth Bradley) (20:21.292) His output isn't what it should be. Like, he's got to go. mean, he's not the best employee. And as a business owner now, I have really good perspective of that and seeing that. And they were doing me a favor by being like, hey, your heart's not in it, it? And I'm like, no, it's not.   It's not. Yeah. The reality is for me, it's really hard to work. know, once you go part time, I mean, I knew I was casting a vote against my career progression there. So as soon as I went part time in 2015, I wasn't saying I'm in this for the long haul guys. This is this is my focus. You know, it's the writing's somewhat on the wall. Looking back, it's almost surprising. I lasted as long as I did. But so, yeah, haven't looked back and just loved love the entrepreneurial   you know, day to day and freedom that you alluded to and just the multiple streams of income and certainly has its challenges. I probably work harder now than ever than I ever have. But it's by choice. So I love it.   Exactly. Same here, man. mean, it's, you my days are long. I mean, I get up way before I used to get up when I had a 95. I worked past when I would have worked a 95 and definitely more hours. But when you're doing it for yourself and you're doing it because you're working towards something that you believe in, it doesn't feel like you're putting that much time in.   Definitely. I wake up early. A lot of days not on purpose is because I'm just excited to get cracking.   (Seth Bradley) (21:55.886) So, yeah. absolutely. Yeah. Well, let's kind of get into your current business. I know you mentioned that you focused on your strengths and your assets. Yeah. And, you know, I think it's important. just say it's important to take an inventory of what your strengths are when you're kind of considering going into something else, because a lot of our listeners are attorneys, they're doctors, folks like that. They kind of feel like maybe they're pigeonholed, right? Like, well, if I'm not an attorney, what the hell else can I do?   Right. And like, I don't know anything about real estate investing or node investing or starting a business or anything like that. But if you really take a step back, you probably have a lot of skills that you've learned and honed in your career that you can use for something else moving forward. And that was that's what you were able to   to do. Definitely. And one thing I'd say is that, you know, one thing that's always comforting for me is nobody knows everything, right? So you can always find somebody who knows more than you in a certain area. You know, there's one quote about every man is my superior in something, right? So basically, it gives me a lot of comfort to know, like, just because an attorney listening to your show knows a   way more than I do about a particular topic and probably many, many other topics. That doesn't mean I'm less of a person or you know, I don't know more than that attorney does in another area. So it's okay, I'm never going to know everything. There are other people who've already figured it out. So you know, that's, that's always comforting to me is to when I say look to your strengths, it's also looking to the people in your network who know, it can help you get to where you want to go. So yeah, I mean,   So many things we take for granted that we do know. you know, example, when I started working at a title company, fresh out of college, because it was my first real job, and it paid, you know, a salary. I realized quickly how little I knew about title insurance settlements, you know, just just basic stuff. Now looking back, pretty basic stuff. But you don't know that unless you work for a title company, or you're heavily involved in this, you don't you're not.   (Jamie Bateman) (24:10.03) trained in that in school typically, right? So, you know, you forget and so your your listener out there, the attorney, the doctor, guarantee they have a lot of life experience, not just from their professional world, but just life experience that they shouldn't take for granted. And the fact that you can go through law school and then be, you know, be an effective attorney, or go through medical school and be an effective doctor, that that means you you can learn things, right? And so   Again, I'll go back to life as seasons. I mean, you've shown that in your own story, Seth, like, you know, it's a, doesn't mean just because I started a certain business doesn't mean that's going to be what I'm going to be doing for the next 20 years, or just because I'm an attorney now, it doesn't mean that's what I have to do for the rest of my life. So we always have options. mean, you might look back and wish you'd done something differently or something, but you only have one chance at this. And so,   you know, just make the most of it and just keep, think, keep learning constantly is critical. I just hired a business coach, we've had one call. But one of his mottos is, you know, one of his sayings is that he's always he's in permanent beta. So he's always changing, always improving, he's always growing. So I'm trying to trying to implement that as well.   (Seth Bradley) (25:40.64) the interruption, but we don't do ads. Instead, know that if you're raising capital for real estate, my law firm, RaiseLaw, is here to give you the expert legal guidance you need to raise capital compliantly and structure and close your deal. And if you're looking for a done-for-you fund-to-fund solution, Tribest is the industry's only all-in-one setup and fund administration solution. Visit Raise.Law and Tribest.com to learn more.   Yeah, I love that permanent beta. I haven't heard that before, but I like that. I like that phrase. like that phrase. So tell me about your current business. Tell me about MortgageNode Investing. Start with the basics. What is it?   Yeah, so and, and I'll try to keep it, there's so much to it. But again, none of it is difficult. It's just a lot of moving parts and you've got to, you know, takes time to learn. We buy debt, so we buy a mortgage note, and that could be performing or non performing. The real high level version is, is a performing note is kind of like a long term buy and hold rental property.   but you're buying the debt and becoming the lender, becoming the bank, if you will. And so you're buying that performing note for cashflow. So I buy a performing note, the borrower now pays me through a loan servicer and I get monthly payments. So that's a great way to go. The problem with that is you can't really add value to that asset very well. You're kind of, it is what it is. And in fact, with mortgage notes, the value actually goes down over time, generally speaking, because   principal balance goes down. So it's just, it's worth less than, you know, then, you know, then it would then it was when you bought it. Then on the other side, the non performing side of things, we buy those as well. And those are more like a fix and flip property. So although we're still buying the debt, we're not buying the property. But there's a chance to add value, there's an opportunity to buy distressed asset and add value to that asset and then sell that that non performing note, either well,   (Jamie Bateman) (27:49.826) I should say sell that asset, whether that's as a re performing note, or as through the the real estate itself, there are a few different ways you can exit a non performing note deal. And but, but back to your kind of one of the themes thus far, one of the reasons I got into specifically that space was that I understood the real estate space. So I understood the single family, residential real estate space. So it wasn't a huge leap for me to go from   owning the property to now owning the debt on that property. Whereas it would have been a lot bigger leap for me to say, I to start buying distressed, you know, multifamily debt, which I know you could probably help me understand better. But at that, you know, it's like, incremental progress and change isn't that scary. So I kind of expanded my, you know, toolbox, if you will.   and got into the mortgage note space. So we have a couple of note funds. One is open currently and they're all for accredited investors. the income fund that's open pays a monthly, aims to pay a monthly preferred return. I know you and a lot of your listeners are attorneys, so I gotta hold the line here. And...   So the fund is structured to pay, to aim to pay a monthly return of 8%. It's not a, there's no growth in that fund. It's literally a cashflow play and diversification play. You're putting your capital in. We buy assets across the country. We've bought notes in probably 25 states at this point. And so the investment is diversified across geographic areas, across borrower types.   And we buy for a certain yield, we take a small management fee, and then we ideally pay the preferred return that we're aiming for to our investors.   (Seth Bradley) (29:56.686) Yeah, nice. 506c, you're able to talk about it. It's a credit investors only. Just want to that out there. yeah, I mean, so just going back to the basics a little bit and we'll get back into the fun. Like, how do you, how do you even find these things? mean, yeah, that's, how do you get started? How do you find these things?   So I mean, that is an ongoing challenge. I'm not going to lie to you. That's one of the things that truthfully a passive investor who doesn't have time to develop the network to go find these assets, they're just not going to have success. They might here and there, but it takes time. It's a word of mouth industry, just like real estate itself is. so we've built out a network of sellers and that could be   quite honestly, I've never had luck buying directly from banks. It's really either a larger Mortgage Note fund that's closing. So it might be a three year fund and then they've got to, they've got to liquidate, they've got to figure out how to sell off what to do with these assets. And so that's a great opportunity to buy is just a fund that's closing or somebody a note investor who's getting out of note investing or they've had a life change or something, you know, where   they just, there's an opportunity to buy from them as well. And so there are other, you know, I guess we buy from hedge funds, note investors, other note funds. There are also note brokers as well out there. There are also some online exchanges like paper stack and a couple of others that you can go and I've bought and sold on paper stack and other exchanges as well.   And you can find assets there. But at the end of the day, have our list of people that we work with regularly. And I would say one thing is that doing due diligence on a note seller is just as important as due diligence on the assets that they're selling. And so it's taken some work and it's a work in progress always. But it is the million dollar question is where do find these assets?   (Seth Bradley) (32:12.598) Yeah. So that's the hard part, right? Finding these assets is the hard part. Have you ever had to foreclose on any of these notes and actually acquire the property? And I guess a follow-up question is, do you ever look at a non-performing note like, hey, I actually want to own that property?   So, great questions. Yeah, great questions. To be clear, we're not trying to kick people, you know, grandma out on onto the street or anything like that. You know, that's not our goal typically. Well, that's never our goal. But we're never trying to kick someone out of their home. But the reality is, some people honestly need a little bit of a kick in the pants. And oftentimes, that's not really the best them staying in the house is not often   the best scenario for them. know that might sound harsh, but at end of the day, if someone can't afford to live somewhere, sometimes these people are living in squalor and they really need a change of environment. To answer your question about do we target the property? Yes, sometimes we do. In fact, we just closed on to, they're called heckum loans or reverse mortgages, where the borrowers are deceased. The property is underwater, meaning, you know,   the loan amount is higher, than the property value. And it should be a quick exit through the property. So HUD will sell off these big pools of reverse mortgages. And we were able to purchase two of them very recently. It's a vacant property, you're not doing an eviction, borrower is deceased, you've got to work through the heirs or foreclosure and exit the property that way.   If your listener wants to go to my website, I've got a really good Jacksonville blog post, I've got a couple of blog posts about this deal. I still hold this rental today. And it was a non performing note that we purchased a few years ago. And I had no intention of exiting through the property or holding, holding the property as a rental property, but running the numbers, it just was too good to, to let go. so long story, but we, we   (Jamie Bateman) (34:22.51) ended up doing a deed in lieu of foreclosure actually in this case and got the property back and now it's a long-term buy and hold property for my own rental portfolio.   Yeah, that makes sense. It makes sense. There's always multiple ways to look at an investment, right? But it does sound, you know, it's not something that I've executed on myself, but it sounds like this is an active business, right? And that's why you've put together an income fund for people that want to get involved passively. as everybody knows, there's active investments, there's passive investments. If you're to do something active.   Maybe your returns are going to be a little bit better, but you're going to give up a lot of time and effort to get those returns. So if you want to go the passive side, if you're still full-time in your career, you're a full-time doctor or lawyer or whatever you are, these passive investments are the way to go without having to know every single detail about a new business.   Yeah, and I don't know if you can see this, but I wear this specifically for your for this   There it is. There it is.   (Jamie Bateman) (35:29.272) Passive income. You're absolutely right. You know, these gurus, some of the some of the note investing gurus out there will try to sell, you know, notes as passive. We have another blog post that talks about just the it's a spectrum, there's active and passive on either end. But at end of the day, if you're going to note investing in my world is very, very active. And we have a non performing note fund that's considerably more active than the performing note fund. So   You're dealing with foreclosures, bankruptcies, deed and loo, tracking delinquent property taxes. Do I have to physically go anywhere? No, but it is not passive. But that's why we offer the passive investment for people who, like you said, have maybe more capital than time or energy, and they want to put that capital to work.   That's right. There are certain gurus out there that, know, whatever it is that they are pitching, they tend to always pitch it as passive, even though it is an active business, that's money. Whether that's a mortgage note or I mean, people will pitch Airbnb short term rentals as passive. They're like, well, you can delegate this and you can, you know, you can automate that and there's software for all these things. But you still got to put all that stuff together.   Mm-mm.   (Seth Bradley) (36:48.396) You've still got to monitor all those things. still got to oversee all these different aspects of a business. And that's what it is. It's a business that you're running and it's not passive. Like, it's not, it's not. And it is on a spectrum. Some things are more passive than others, but when you're investing in, you know, as a passive investor into some sort of a fund or syndication, that's really leaning really far into the passive side.   Absolutely, 100%. And I'm, as you are, Seth, I'm, I assume you are, I know you're an active investor, but I do have passive investments myself in other, other funds, other note funds, and, and my own, my own note funds as well. And so nothing wrong with doing both, but I would say you need to be careful about, you know, you got to make a decision at some point, do you want to scale this thing and make this really a business? Or do you do you are you satisfied with?   potentially a little bit lower return and you are giving up some control but much, you know, much fewer headaches and just a lot less work.   Right. Yeah. And a lot of, you know, lot of the listeners are high income earning professionals. So they've already dedicated, put a lot of time and effort into being able to earn this much money from their W2. And that's probably your best bet, to be honest with you. I've been there. I was in those shoes. You're probably better off putting your head down and like, let's grind for a few years. Let's not spend every single dollar that we make on all the new stuff on a new car every two years or every year.   in a bigger house that you don't need. Like, let's set aside some of that and invest it passively. And then maybe one of those will stick. Maybe one of those passive investments will be a mortgage no fund where you're like, man, I kind of like this business. I like the sound of it. I've learned about it. And then you start maybe progressing on the active side and maybe that takes over. And you want to get into that as a business, as an entrepreneur. But a great way to kind of dip your toe in the water is to become a passive investor. That's the way that I did it in the,   (Seth Bradley) (38:53.186) multifamily syndications. invested passively in a number of deals first and kind of learned about it, learned the ropes and I'm like, I can do this. And then that's when I made the transition.   Yeah, definitely. It really comes down to what your goals are and what your situation is, for sure. I'll say I was too passive initially when I went into notes, because personally, just don't... You were probably a little better student, Seth. Not that I was a bad student, I invest... Unless I'm actively investing, I'm just not going to learn a lot. So the reality is, yeah, it's fine to learn about the asset class. You definitely should learn about the operator for sure.   you're putting capital with them, but you're not going to once you're getting your checks and your disbursements, you're not going to probably learn a whole lot about how to do that on the active side. And so that's what we're here for.   Yeah, yeah, it's more of like a spark of an interest, right? Like maybe you already have that spark and then you invest passively. Then you're like, OK, well, now I'm invested. Like, let me learn about this. And you have to have to actively go out there and educate yourself and network and talk to people that are in the business.   Definitely, 100%.   (Seth Bradley) (40:01.71) Alright man, before we jump into the Freedom Four, you have one last golden nugget for our listeners.   Oh, I would say within when it comes to investing, you know, take the long term view. Don't chase immediate returns. You know, I do think just, yeah, it's certainly we all want to make a million dollars tomorrow. But I think it's it's a play the long game when it comes to investing. I think that's critical.   Love that man. All right, let's jump into the freedom form. What's the best thing you do to keep your mind and body healthy?   Yeah, I mean, one thing that I instituted this year, actually, is breathwork. And it's, you know, it's so it takes 10 minutes. And per day for me, at least. And it's been phenomenal. And it's something that quite honestly, as a, as a, you know, athlete back in the day, or even in the military, I would have scoffed at something like this, to be honest with you, because it's just, you know, it's not manly or whatever. And it's like, it is phenomenal. So breathwork,   I mean, I do other things for sure. But that's certainly this year, it's been a game changer for me. I just feel like it resets my central nervous system. It just gets me focused. And I know there are other physiological benefits that you can ask Dr. Andrew Huberman or somebody else about.   (Seth Bradley) (41:26.153) Cool. I'll have to look into that. actually have it. mean, obviously everybody talks about it's a hot topic. Yeah. I haven't gotten into it. I haven't gotten into that plus like the cold plunges and that sort of thing. Yeah. But I really want to want to   So I don't know how much you can cut this out if we don't have time, but I had a, I'm just going to be, be open about this. I just had a, you know, in late December, I got a viral infection, like a neurovirus. And then I had, I had a, what I think was a pretty severe panic attack and it was super scary. And so that's why I started doing this. And somebody on my team actually sent me a, I guess we'll call it an implement or a tool that   I use for the breath work. It's blue. There's a Bluetooth connection to your phone and it's pretty cool. So it's structured and back to that discipline, right? But yeah, so it's, there was a reason I started doing it and it's, it's so accessible in five to 10 minutes a day. You can start doing it. So I recommend. Cool.   Thanks for sharing that man. With all your success, what is one limiting belief that you've crushed along the way and how did you get past it?   I think just, you know, being afraid to, you know, that you have to be perfect, right? So I used to be an editor back in the day. And so many things would just not get done or not get completed within our team, our organization, because it had to be perfect. And it's like, I think as I've progressed into more of the entrepreneurial lifestyle and   (Jamie Bateman) (43:02.35) is just it's not a it's not an option anymore. So yeah, I think just taking action has kind of overcome that limiting belief of chasing perfection.   Yeah, I can agree with you there. Done not perfect. Yes. My background as an attorney, mean, we're paid to be perfect. We can't make mistakes, especially in contracts and the way that we write things. But when you make that transition over to being an entrepreneur, there's too much to do to be perfect. You just got to get it done. Good enough.   Absolutely. Good enough. You have to be willing to accept that for sure.   What's one actionable step our listeners can do right now to start creating more freedom?   I'll use the military here, which is where I learned kind of reverse backwards planning, reverse planning. literally just, and I'm not going to tell you I'm perfect at this, but, you know, think about what, create a vivid vision for your life in the next three to five years, pick it, pick three years out from today. And what do you want your life to look like? And then backwards plan. And now I'm not saying you need to plan every minute of every day, but   (Jamie Bateman) (44:20.876) you can be that will that will increase the urgency, sense of urgency in your life and the intentionality of every every hour and every day because you realize this is doable, but I got to take ownership of my current situation if I want this to be the reality in three years. So I would say, create a vivid vision and and kind of reverse or backwards plan to get there.   Perfect, perfect. Last but not least, House Passive Income made your life better.   Yeah, I mean, I think in multiple ways, but a big one that stands out is giving me, I guess we'll call it margin to take some more risks on the entrepreneurial side. And because I do have alternative sources of income, passive income, it's allowed me that kind of mental and financial bandwidth or margin to maybe invest in a company that even if it   doesn't go perfectly, or doesn't go well, it's not profitable, that's okay. I still have that cushion for me and my family. that's, yeah, it's a huge, it's been a huge factor in that regard.   Yeah, absolutely. Game changer, man. It just changes your mindset, changes your life in so many ways. Jamie, this has been incredible, dude. You've got so much great content to share in your brain, man. You got to get out there. know you've got an awesome podcast that I was on, Adversity to Abundance. Everybody should check that out. Other than that, Jamie, where else can people find out more about you? Yeah.   (Jamie Bateman) (45:54.924) Just two things I'll mention very quickly. Literally got my book delivered today, like an hour before I hopped on here. It's from adversity to abundance. It is based on the podcast. So I encourage your listener to check that out from adversity to abundance is the book that's out. then labradorlending.com, L A B R A D O R.com is where you can check us out.   All right, man. Awesome. I'll drop all that in the show notes. Thanks again for coming on, brother.   Thanks for having me, Seth. This has been great.   (Seth Bradley) (46:26.978) Thanks for tuning in to Raise the Bar Radio. If you enjoyed today's episode, make sure to subscribe, leave a review, and share it with someone who needs to hear it. Keep pushing, keep building, and keep raising the bar. Until next time, enjoy the journey. Links from the Show and Guest Info and Links: Seth Bradley's Links: https://x.com/sethbradleyesq https://www.youtube.com/@sethbradleyesq www.facebook.com/sethbradleyesq https://www.threads.com/@sethbradleyesq https://www.instagram.com/sethbradleyesq/ https://www.linkedin.com/in/sethbradleyesq/ https://passiveincomeattorney.com/seth-bradley/ https://www.biggerpockets.com/users/sethbradleyesq https://medium.com/@sethbradleyesq https://www.tiktok.com/@sethbradleyesq?lang=en Jamie Bateman's Links: https://x.com/batemanjames https://www.facebook.com/batemanjames https://www.threads.com/@batemanjames11?xmt=AQF0nwaIL6JD_GK94lbTvHphHOmWwlUyt3TkeHLav-vXU_E https://www.instagram.com/batemanjames11/ https://www.linkedin.com/in/jamie-bateman-5359a811/ https://labradorlending.com/about/ https://podcasts.apple.com/us/podcast/from-adversity-to-abundance/id1618672867 https://open.spotify.com/show/7JjGWsKVzzEI8UwXP9GONZ https://www.youtube.com/@FromAdversity2AbundancePodcast

You know that awful feeling after a weekend of eating way off-plan? The shame, the self-blame, the "I'll start over Monday" drama? There's a better way to handle these situations - and it's something you already know how to do. In this episode, I share exactly what happened during my recent lake weekend where I ate way more chips, pizza, and treats than usual, and how I approached it using the same no-blame mindset we bring to M&M rounds. Instead of spiraling into shame, I got curious about what was really driving that eating. You'll learn why that "out of control" weekend eating usually has nothing to do with the food itself, and discover my simple process for understanding what really happened so you can course-correct quickly without the drama. I break down the real reasons physicians eat differently on weekends and share my personal "get back on track" strategy that doesn't involve cutting out food groups. This episode is perfect for any physician who's tired of beating themselves up after eating off-plan and wants to learn how to get back to healthier eating more quickly and easily.  

C'est Joffrey, auditeur fidèle de La Cohorte, qui m'a soufflé l'idée de lire l'étude “Emploi et revenus des indépendants – Édition 2025” publiée par l'INSEE. Le titre m'a séduite, mais très vite, j'ai déchanté : des données un peu anciennes, des catégories très larges, et surtout, un gros flou sur ce qu'on entend par “indépendant”. Dans cette MM, je m'interroge : - Est-ce qu'on est si difficiles à désigner ? - Et si c'était justement ça, le cœur du problème ? Et toi, tu te sens freelance, indépendant, micro-entrepreneur ? C'est quoi le mot que tu utilises pour désigner ton mode de fonctionnement ? (Pour me répondre, envoie-moi un mp sur Linkedin

Send us a textOur under-the-radar story of the week is asking about why a fan would grab a baseball from a kid at the game? Grabbing a hat away from a kid? What is wrong with #baseball fans?  It wasn't enough to have #Yankees fans thrown out of the playoff games last year for interfering with a play. Fans are behaving badly all over the place!  #Astros Framber Valdez behaved oddly when he seemingly crossed up his own catcher and hit the guy in the chest with a pitch. Bizarre! NL playoff teams seem pretty set. AL still has a WC race. AL East has tightened - will the #Bluejays give up the lead? They got swept in NY this weekend. Cal Raleigh has tied the all-time record for home runs in a season while catching with 42. Whose record did he tie? Our stat-of-the week - if you are a baseball fan how much baseball do you watch? Do you watch the entire game often? Sometimes? Never?  162 games is an awesome commitment compared to watching a team play 17 #NFL games.Intro & Outro music this season courtesy of Mercury Maid! Check them out on Spotify or Apple Music!  Please subscribe to our podcast and thanks for listening! If you can give us 4 or 5 star rating that means a lot. And if you have a suggestion for an episode please drop us a line via email at Almostcooperstown@gmail.com.  You can also follow us on X @almostcoop or visit the Almost Cooperstown Facebook page or YouTube channel.  And please tell your friends!Transcript:Just terrible because at least like when the right white socks were that awful a couple years ago There's an entertaining aspect to it. Mm-hmm. All right. I think we just did our sound check The Yankees actually are now two games back so remember we're starting mom's leaving we give it a pause we go You're not leaving right from the start. Are you? I Think it's easier if you leave from the startwhen you're out of here? No, she doesn't want to. Oh, I'm just saying, do we want to stop and start in the middle of this randomly? Because that's what's going to have to happen then. We're going to have to stop in the middle of the podcast. Mom leave. Why isn't she just going to leave and she's going to try to edit that out? Oh, you want to edit that part out? Right. That's why I just leave right now. That's why I'm saying it's much easier for you to start it. Leave. Have us do the whole podcast.then I just get up and pause it. And you just hit the stop And I hit the stop button when I'm done and then you can come back and finish all the editing later. Okay. think that's the easiest way to do it. Okay, yeah. And I'm actually already recording so I will, I guess, step out. Right. And, And you just have to then edit that. And it looks good. We're all nice and Right. I think this is way easier than trying to stop midstream to have mom leave at that point. I don't know about you. No, you're right, Okay. Bye-bye. I'm sorry about the timing.Almost Cooperstown (01:34.722)The Giants are catching up to the Reds and they're right behind the Mets. The Yankees swept the Jays. They're two games behind. This week in baseball, we're going to talk about the stat of the week, which is going to be about watching baseball and the under-the-radar story of the week. That's going to be why are fans behaving so badly? It's this week in baseball. Yoshinobu Yamamoto, as you well know now, almost had a no-hitter.Right down to his final out against the Orioles and you know, we thought he was going to be able to do it. And then boy, did that turn around. Right. Not just one swing of the bat, but what happened afterwards? He didn't just lose the no hitter. He lost the game. And that's the strange thing. So Jackson holiday hits the home run to break up the no hitter. And I think I'm not sure how many, but there's a lot www.almostcooperstown.com

This week we're celebrating 3 YEARS of the podcast!

Sconnie Jared joins the boys for this episode! They open up talking about how fun it would be to be a Picker. Burk drops something TOTALLY 90s on us. Old movies are coming back to theatres and Jared's school year is off to a hot start. Adam has a take on the Travis Kelce/Taylor Swift engagement. Shoutout delivery drivers, the USCG has recovered the mother load of drugs, and does your sweat have a scent? We discuss when the hay day of video games was. In the meat, Mm!, the boys do, quite possibly, the best topic there is to draft, and boy does it deliver. Love you all. Hut Hut!Intro Music "Upbeat" by Jon Luc Hefferman (No changes  were  made)  License Link    (https://creativecommons.org/licenses/by-nc/3.0/legalcode) Outro Music    "Quittin' Time" by Patrick Lee (No changes were made) License Link  (https://creativecommons.org/licenses/by-nc-sa/3.0/legalcode)

Featuring an interview with Ms Charise Gleason, including the following topics: Progress and change in the management of multiple myeloma (MM) (0:00) Patient- and disease-specific factors guiding therapeutic decision-making for newly diagnosed MM (5:11) Role of anti-CD38 antibodies in the management of MM (12:14) Emerging treatment options for smoldering myeloma (23:08) Optimizing long-term outcomes for patients with MM (25:38) Tailoring therapy for older adults and patients with preexisting comorbidities (29:59) Case: A woman in her early 80s with newly diagnosed transplant-ineligible MM who experienced a complete response with first-line daratumumab/lenalidomide and low-dose dexamethasone (34:34) Case: A man in his early 60s with progressive back pain from standard-risk MM who experienced a complete response with daratumumab with lenalidomide/bortezomib/dexamethasone (42:05) Building therapeutic relationships and integrating holistic care in oncology practice (47:13) NCPD information and select publications

LinksMutant Metals Website: https://mutantmetals.com/MM on Rogue: http://bit.ly/4lY54SsGet HGC Tix: https://bit.ly/3IHA23gChapters00:00 The Partnership with Rogue03:49 Innovations in the ARC Product Line10:46 The Evolution of Product Development17:55 Challenges of Intellectual Property25:45 Transitioning the Business Model34:39 Future Directions and Collaborations41:18 The Blurring Lines of Competitive Advantage45:09 Navigating the AI Landscape and Personal Challenges48:11 The Complexity of Innovation and Idea Ownership52:03 The Challenges of Intellectual Property in a Competitive Market58:17 The Need for Systemic Change in Idea Protection01:02:59 Building Relationships and Community in the Industry

Featuring an interview with Prof Xavier Leleu including the following topics: Introduction: Historical treatment advances in multiple myeloma (MM) (0:00) Contemporary treatment for patients with newly diagnosed MM who are eligible for transplant (13:18) Prognosis and life expectancy for patients with MM (19:39) Mechanistic differences among anti-CD38 monoclonal antibodies (27:05) Routes of administration of anti-CD38 monoclonal antibodies (30:21) Background and treatment of smoldering myeloma (41:05) Treatment for older patients with newly diagnosed MM who are not eligible for transplant (46:41) NCPD information and select publications

Here we are for episode 786! In which we catch up with DJ Starsage and his new co-host Matt Burlingame for a review of the 7th season of Matinee Minutiae(2024-2025). What vintage movies and TV shows will they have covered this season? Our next episode, #787 sees a poison pen writer targeting Hubert Gentry and causing all manner of surprise!  Do join us! Email us at shyyeti@yahoo.co.uk if you have comments - you can even send a sound-file and I'll include it. The music is by Shy Yeti, Muffleyontour, Luca and Udio. Sound effects by Paul C and Soundbible. Logo by Owen O and Shy Yeti. All clips from MM are Copyright MM. All other content is Copyright Paul Chandler, 2025. Episode 786 was recorded on the 25th August 2025, with clips from the episodes released across season 7!

Nicholas Gaudern, CTO of Denmark-based Power Curve, discusses how advanced blade scanning, aerodynamic upgrades, and the AeroVista tool are transforming wind turbine performance analysis. PowerCurve helps operators use real data to maximize AEP and make smarter decisions about blade maintenance and upgrades. Sign up now for Uptime Tech News, our weekly email update on all things wind technology. This episode is sponsored by Weather Guard Lightning Tech. Learn more about Weather Guard's StrikeTape Wind Turbine LPS retrofit. Follow the show on Facebook, YouTube, Twitter, Linkedin and visit Weather Guard on the web. And subscribe to Rosemary Barnes' YouTube channel here. Have a question we can answer on the show? Email us! Allen Hall: Nicholas, welcome back to the podcast. Hi. Thanks Allen. Good to see you again. There's a lot going on in wind right now. Obviously the elections that happy the United States are changing the way that a lot of US based operators are thinking about their turbines and, and particularly their blades. I've noticed over the last, even just couple of weeks that. Operators and the engineers are paying more attention to what they're actually getting on site. Nicholas Gaudern: Yes. Allen Hall: Instead of, uh, the sort of the full service agreement where, hey, they're under warranty for two years, I don't really need to do anything for a little while approach. That's changing into, I want to know what arrives on site, what am I getting and what problems are there with these particular blades that I may not know about because they're new to me. Even though these blades, there may be thousands of these blades out in service. Mm-hmm. Me, my company doesn't know. Yep. How they operate. How they perform, particularly at this, this new site, I'm Repowering or, [00:01:00] or building new. That is a complete shift. From where it was a year ago, two years ago, five years ago. Yeah. And I think the biggest performance piece that people are looking at is aerodynamics, and I'm trying to understand how these blades perform, how they move. Yes. What kind of loads there are, what kind I expect over the next year or two. And I think they're just becoming now aware of maybe I need to have a game plan. Nicholas Gaudern: Mm-hmm. Allen Hall: And I, and that's where power curve comes in, is like in the sense of have a king plan. Understand what these plates are all about. Yeah, yeah. And try to characterize 'em early rather than later. Nicholas Gaudern: Yeah, exactly. I think there's been an increased focus on, on data and for operators, as you say, to understand more what they're getting and not necessarily relying on just what they're told. So, uh, I think a nice case study of that is last year we were helping a customer to build a, a digital twin. Uh, of one of their turbine models that they, that they purchased. So what that involved [00:02:00] is, uh, going to site, doing a laser scan of a blade, understanding geometry, helping them to build up some aerodynamic and structural models of that blade. So then that customer was going to build an AEL model themselves of that turbine so that they could run load calculations. They could look at, uh, site specific, uh, changes that could be relevant to that turbine's configuration or how they operated it. And this isn't really something that you saw a lot of, uh, a few years ago, but I think it's great that operators, particularly when they have a larger engineering capacity, are starting to get into that game. Uh, and it's tough because it's a lot of what the OEMs do, it's their kind of specialist knowledge, but there's a lot of smart people out there. Uh, there's a lot of companies you can work with to help gather that data and build these products up. Allen Hall: The OEMs right now are. Lowering the number of engineers. Nicholas Gaudern: Mm-hmm. Allen Hall: Staff reductions. Yeah. Uh,

Kiera and Kristy talk listeners through the patience of the hiring process, with specific attention to understanding training capacity, establishing onboarding expectations, utilizing available resources — and what to do when you do all this already, and it still doesn't seem to work. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript:   Kiera Dent (00:01) Hello, Dental A Team Listeners. This is Kiera and today's an awesome day. I'm so excited. We have the one and only Trouble Hunting Kristy on the podcast today. I call her the truffle hunter because she finds all the money in the practices. Like Kristy, I don't know if you've looked at the stats, but you are rivaling me on the amount of production you're bringing into practices, which I think is a huge shout out to you. Kristy's one of our incredible consultants. So Kristy, with that intro, how are you today?   Kristy (00:27) doing wonderful. Thank you.   Kiera Dent (00:29) Good.   Yeah, of course. I feel like I need to get like a good nickname for you. So I've been like, clicking Kristy, but it's like, that's not what I'm going for. I'm going for like hunting Kristy, but I need like something. So if anybody out there can think of it, like in my mind, Kristy sits there. I don't know. It's a really funny image I have of you, Kristy. I see you like with your little shovel. You're like digging for the gold and the practices. You're like, I'm going to find it. It's like sleuth status Kristy.   So if anybody has a great nickname, send it on over. Hello@TheDentalATeam.com. I'm always here for good nicknames. So, Kristy will find one for you. You know, here we go. But Kristy, we've been working on some practices together and ⁓ just like in general consulting, I think there's some fun things. And right now I think it's like, what do you do when you can't hire team members? I think hiring like hygienists for an office, the hiring climate is really tricky. And I think we've been coming up with some good ideas.   Kristy (01:01) Yeah.   Kiera Dent (01:23) that might be really fun to dig into if you're down with that today.   Kristy (01:26) Love it, absolutely.   Kiera Dent (01:29) Awesome. All right, Kristy. So with practices, I were pretend I'm your office and I'm like, hey, Kristy, I need to hire, but I can't hire. Like what's step one, two, three? Where do we even start to find these people? Because I think this happens in almost every single practice. I've said it before in our company. Like how do we break beyond that to help offices really find some people? Because you had an office that like could not find anybody. And now they're onboarding three people in one moment. Like it's pretty incredible how we went like   the swing and the shift. So how do we get to that other than just having patience through the process?   Kristy (02:03) Yeah, well, I think there's multi steps to it. But first, I think we have to take a look at ourselves and figure out, are we the type of person that likes to train people or not? Right? Because if I truly am not a person that likes even training people, our avenue may look a little bit different than ⁓ if I really enjoy developing and coaching them up, if you will.   So first there's that step, if you will. And then I think the next step Kiera is, I get my doctors and teams brainstorming. What attributes are you trying to find within this person? What do they need to possess as a person, personality wise? And what skills are you looking for them to possess?   Kiera Dent (02:31) Okay.   Mm-hmm. Yeah, because I love that you actually brought up do I want to train and develop somebody and then who are we looking for because I think Sometimes people like know thyself and be free I think is the best way to phrase that I am someone who we used to try and hire consultants and train them up and honestly we did a dang good job, but I got to a level as the company grew where I'm like   We just need people who are already expert consultants that can come in at the level that we need. And so even though I might love to develop people, I think also looking at the size of your practice to see, is this a position that we have the space to grow them? Like if I'm a brand new practice owner, trying to grow and develop an office manager, probably not a great idea. Like that's hard. And that person also, you have to look at too, the ROI of this position that, well, I might not feel like I can afford it.   they're actually going to bring money like a very experienced office manager who knows how to bill and knows how to close cases. Even though they're very expensive with air quotes around it because you're brand new will pay undue dividends. Just like when I hire, I remember hiring my first treatment coordinator. I looked at her in the interview and I was like, listen, her name was Kristen. I still remember this. And I'm like, Kristen, I begged our doctor to like stamp off and let me hire you, but you have three months to prove yourself. Otherwise I have to fire you. Like   literally can't afford you for three months beyond this. So, but you should. I mean a treatment coordinator should be putting money on our books. Kristen was amazing. She paid for herself ten times over but it's that like risk too. So, when you look at this of do we have the time to train them? Do I have the skill set to train them? And is our business like for us? Training consultants right now does not make sense. I can't teach a consultant.   how to run a $6 million business that sells to a DSO and get them trained up to that level of expertise. That's something we've outgrown the training space. So now we need to bring in expert consultants that have been there, done that, done that successfully rather than trying to convince them. So I think it was a really solid point you had on that. But Kristy, what happens when you as a consultant know that this doctor could train someone? So for example, like a dental assistant, like we could train them.   but the doctor maybe just doesn't want to, but they don't really have the funds to pay for the higher level. especially like a dental assistant. I'm like, dental assistant is not necessarily gonna put money on my books. They might make me move faster if I have a highly trained one. Like that is, it's nice to have, but what do you do on that type of a practice that like you as a consultant are looking at the numbers and like, maybe we should try to train this person up. What are your thoughts on that?   Kristy (05:34) Yeah, well, to back up, think speaking to what you were talking about is what's the end result we're looking for and within what timeframe, right? Because again, realistically, if we need, if we're a startup and we need butts in the chair, we've got to be producing. We don't have time to train someone up, right? And if a doctor isn't really that great at it,   we've got to find different solutions for acquiring that person. And I think reaching out to your team members to find ⁓ their resources, who do they know? Who can we tap in that maybe they know and worked with and has been successful, right? And bring them on. But also I do believe we have to have a good onboarding process with expectations. You know, what by when and set them out.   not just for the person coming on, but for team members to enroll them in helping them too.   Kiera Dent (06:38) Mm-hmm.   Yeah. Kristy, brilliant point on that of like onboarding expectations. What results do we want by when? And I think that also is probably like the pivotal piece when we're looking at this of what is our result? When do we need it by? That way we can see like who should I really hire of all my candidates? And then I loved how you said like, let's figure it out. You and I were in a practice together and we were like, okay, what sets us apart? Why should people want to work with us? And then who do we want to hire?   and this office, they like run on roller skates. So I'm like, put that in the ad, say like, we run fast and hard. We don't want people that like, if you don't love spinning around like 50 plates going in the air, this is not the place for you. And it's been crazy, because like, that really does speak to, now the person who wants that is going to come rather than just hoping and praying. ⁓ But Kristy, what do you do like this office?   The one I'm thinking of this doctor, it would, it just like the cards were falling left and right. Like every time we'd get on a call, was another team member was gone. And just so you know, this is not just isolated to this doctor. Kristy and I have seen this over our careers. Like this happens. It just comes in waves. And then we're like, we sit here and giggle empathetically. It's like, gosh, like this is just so frustrating. And it's like a giggle of like, I don't know what else to do. I'm either going to cry or I'm going to laugh with you. So like, let's choose the laugh and figure it out. What do you say to those offices? Like when it feels like,   Okay, I'm putting the ads out. I know who I want. I've got my onboarding expectations. Like I literally can't find anybody. What do you do in that spot? Or like where should they even go? So first of all, I guess question A is where should we be posting these ads? What can we be doing to hire? So all of our fishing rods are out there. And then part B will be like, what do we do when all fishing rods are out there, but we're just not getting bites? So where do you recommend fishing rods should go to find people?   Kristy (08:08) Yeah.   Yeah, well first off with your team, who do they know? Who can they reach out to? What are the resources they have? Also schools in your area, know, they may have contacts, not necessarily new grads, because this doctor didn't need a new grad for sure, but they might have relationships still with part of their ⁓ alumni, if you will.   and or lists of their names that they could reach out, you could solicit, you just never know. And I don't mean solicit in a bad way, because there could be people that are out there working, but aren't happy where they're at and are looking for something a little bit different. Or they're happy but want growth opportunities, you know? So again, pull your resources, look at your teammates, and don't think just my assistants. It could be an admin team member, it could be a hygienist that worked   great people before. ⁓ The other areas, obviously, if I wasn't looking for somebody that was hugely experienced and I had the ability to train, I like looking at restaurant servers or you find people that have great customer service and are willing to go the extra mile. I love dangling a carrot out there and   not only dangling the carrot, like promoting them as well. Like, hey, you are a fantastic server. If you know any friends that are just like you, have those qualities and are looking for a career, I would love, you know, to have you give them my card. And sometimes you'll do that and they'll look at you and go, well, why not me? You know, and you just found someone. So.   Kiera Dent (10:17) Exactly.   Kristy (10:20) Those are a couple avenues. know you have some as well. ⁓   Kiera Dent (10:24) Yeah, Kristy, I love that you talk about that. And I love that you're   scrappy like this. And if you're hearing Kristy's voice, Kristy loves where she's at. She loves, like, I just feel the love and compassion and just like helping team members feel that. And I think when you can convey that, it really is an easier path to get people to want to work with you. ⁓ dentistry is so small and I feel like we're a nice patchwork quilt where we're all somehow connected. Like we have the oddest family tree where every single person, I mean, Kristy and I,   Kristy's like, hey, I met you a few years ago. And I was like, this is really funny. I literally have an email from you in my inbox, but yet our worlds came back around a few years later. So just remembering like we all, and once you start brainstorming with your team, people are usually like, my gosh, I know this person or hey, I live next door to a hygienist. Let me ask them or hey, what about this person? And so I agree, Kristy, like the power of networking. And like, I remember we went to, I was in a drive-through and there was this girl who was like,   amazing at customer service. It was at a fast food restaurant drive through and I just handed my business card to her and was like, girl, you're incredible. Like if you're ever looking for something or know someone who's just like you, have them call us. And this girl did call me like it's wild Shelby, who if you've met her in our company, literally my next door neighbor, she wanted my plants and knocked on our door. So look and hunt for good people all the time and always, always, always be on the hunt. I think let's not get ourselves into these pickles where we meet people.   but let's always be recruiting, always be looking for great people. And then of course I'm here for like writing really awesome ads. So we love using a company called Ava HR. We have a promotional code through Dental A Team. I've negotiated down to get you the best pricing, but you can post one ad and it will like, you can post how many ads you want and it's just one monthly fee. So I'm really big also though of like, this is where I put my fishing bait. I'm out there putting like a bunch of different titles to see who's applying to my different ads.   based on the title because just like podcast episodes, it's interesting. Shelby and I went and pulled like the most downloaded ones and it does not matter the content, it matters the title. And so same thing with your ads, like yes, that's going to attract somebody. So put really awesome titles and see like we have tried different ones to pull in consultants and the one that works best is usually like a regional manager or a consultant, like looking for something different. That one tends to pull me my best candidates, but I've tried office manager. I've tried treatment coordinator. I've tried like.   but until you know a bait works in your area, you've got to try them out. So that's why I really love that. Talk to your reps. Reps are connected. Doctors talk to people on the golf course. Like it's shocking how many dentists have come from golf course conversations that I've seen looking in your area. And just like you said, service industry, some of my absolute best office managers are bankers. So they're coming from banking and some of our best schedulers actually came from like tanning salons or hair salons that were super busy. Lots of high-end customer service moving really quickly. ⁓   but those are some of the best places. So I think like, get your fishing poles out there, start looking and then like, don't stop. Don't just like throw the fishing pole out there and hope and pray that the bait stays. Watch it, constantly update it, stay top of mind with people because just because you had a conversation with your team today doesn't mean they remember in a week from now. So making sure it's like top of mind, this is who we're looking for. If you know anybody, you see anybody and it's crazy because all of a sudden.   like little bubbles just show up in your world and people show up. So I think brilliant ideas on that, Kristy. So then part two of that question was what happens? Like, I honestly think it's just patience. So it's okay to just say patience. Like people want immediate results. And so what do we do in that interim when it feels like we're getting no bites, we're doing everything, we're talking to people. Well, A, it's cause your pipeline wasn't built. So.   Just once you hire people, they'll stop doing all these things you were doing to find people. So like, we'll just put that plug in there. But what do you do? What do you tell clients when they just feel like they cannot find anybody? So they're getting desperate. They're getting snootier. Like, sorry, doctors, you do get grumpy when you don't have team members. I do too. So it's not just you. I do too. What do you do to keep their mindset or what can they do to bridge that gap that you've seen work really well for your practices?   Kristy (14:36) Yeah, two things and I had a tie in to the last thing we were talking about one other Avenue that has worked really well for us. Doctors also kind of dig their heels in and resist but make a video. Doctor make a video, right? And if you guys have local Facebook groups that are for dental, post the videos on there. Have the doctor speaking with you know, hey, if you like this, come work with me.   Kiera Dent (14:44) yeah.   my god, yes.   Kristy (15:05) My team, we want you, you know? We've seen it work.   Kiera Dent (15:08) Hmm.   We have seen her and Kristy, great job on that. And doctors like, but I'm not like out there. Like, I don't like to myself out there. I'm like, good, post just that. Like who you are is going to attract the person that you want. And notice this, even Kristy and I on this roof, like we podcasting right now. We work together with the offices. Even right here, we're spurring different ideas, talking to each other. And this is what happens in your team. It's like popcorn. So it's like, what idea could we have here? my gosh, that's going to lead to this idea. wait, what about this?   my gosh, what if we did this like hygienist? I have an office and they literally do CE for hygienist in their area. You could do CE for doctors in your area. And then at the end, you just say like, Hey, we're always looking for hygienist. If you know anyone that like would love to be a part of what we're doing, we'd love to meet them. That office literally gets like three or four hygienist resumes at the end of every one of their CE conferences because people want to be with them. So it's again, like where are these people? How can we attract them? But right here, Kristy and I were like, cool, we got that.   And they're like, wait, this is another idea. wait, what about this? I just realized like once you start brainstorming, more ideas come from you. And I think let's not look like, let's ask better questions. Questions of like, where do these people hang out? Where does my avatar hang out? Where's like another cabbage patch I could go find that maybe we haven't thought of that might be like out of the box thinking. Where is this profile, like personality type, not profiling, but personality type. Where does this person hang out? Where do they like to be?   where can we go for this? That's what I'm gonna start to like think about. That's where the brainstorming happens. And this is where I feel like you are able to win when other people are just posting an Indeed ad and walking away. You're literally got like 10 fishing lines out there. Other ways you can do it that way too. So kudos on the brainstorm session, Kristy. I love it.   Kristy (16:52) Yeah.   Sounds good. And to your point, if they're not finding who they want, I like to redirect them and focus on what can we do right now while we're looking for this person. And like you say, continuously looking. think about the tools you have within your practice. Like, could we use Mr. Thirsty and maybe not have to have the extra set of hands right now or, you know.   I mean, there's just so many different solutions. Is there a hygienist maybe that would be willing to come work as an assistant or, you know, we've got to be creative.   Kiera Dent (17:25) And I think,   yeah, and Kristy, when you said that, like, I think it's important not to say no, right? It's very easy to give that pushback, like, no, I don't want to do this. I understand, and Kristy understands that you want the most perfect person to land in your lap. Well, guess what? You still have to do dentistry, and we still have to get through this until that perfect person shows up. And also, I think, Kristy, like, we can use a Mr. Thirsty. We could use a hygienist. We could have someone flex up front.   Like whatever it is, what that also does is it buys you time so you don't make a desperate hire. And I think that's one of the biggest pieces we're trying to help you see is then you buy yourself some time. I know you and I were talking to an office and you brought up the great idea of virtual assistants. Like virtual assistants, they're not long-term. They can be long-term. They can bridge gaps. They could answer phones. They could do billing for you. Things that you could outsource that maybe then would like alleviate the load. We had an office hand turn. You and I were like, all right, well, why don't we have a virtual assistant do?   all these pieces for you while we're waiting for your front office team member. I thought it was one of the most brilliant, think kudos to us. Like let's just like brush our shoulders off here. But that's like where I think a consultant and a guide can help you see. But I think you also have to realize like you're in a pickle right now. So let's get out of that pickle and make it to where we can be more creative. Any other thoughts you have on that, Kristy?   Kristy (18:47) No, I agree with you. think because even when we're talking virtual assistant, one of one of our teammates had a virtual assistant. Literally, they had no admin team member and that person was sitting on a screen greeting people when they walk in. And when we mentioned that the team's eyes were like, what? I'm not gonna lie. I kind of like mind blown to but think about it. That is still better.   than having to put a sign up and say, hold, because there's nobody here to greet you. At least they have a live person. It might be on a screen, not in flesh, but they're there and acknowledging them and greeting them. So truly getting resourceful, if we will, and like you said, thinking outside the box. And it doesn't have to be a long-term solution. It's an intel solution.   Kiera Dent (19:39) And I love that you said   it's an until solution because when we have that, like it's so brilliant because now I, what I love is this then opens up your, I'd say like treasure box of options that you have for the future. Like, great, I know I could do a VA. Great, I know I could do a billing outsource. Great, I know I could do a Mr. Thirsty. Like it's not optimal, but then also what this does is you're no longer handcuffed and shackled to team members being there because team members will come and go forever. That is the reality of owning a business.   We hope and pray they'll stay with us forever, but guess what? Like that's just not the reality of life. And that's also not the flavor of business either. And so with that, I think it teaches you resourcefulness. It teaches you what things you can do. It's kind of like, I always say, man, if I have to, I know I can scrap down to top ramen and like I can live so cheap because I did it before. And I think this just allows you to have that flexibility and creativity. And I think what I would like people to know, and I know Kristy's on the exact same pages,   Kristy (20:25) you   Kiera Dent (20:35) making sure we use these resourcefulness so we don't accidentally desperate hire. Like truly, it can be so tempting to just hire someone to make the pain go away, but it's choose your heart. Is it harder to like deal with this resourcefulness? like agreed when I heard about that person on the screen, I was like, you know what? But hey, it's 2025, everybody's on virtual. Like it's not that weird for people to have like maybe a little off, but I mean, Kristy and I hang out on virtual all day long. I don't see a single team member 90 % of the days that I work.   Kristy (20:55) Thank you.   Kiera Dent (21:04) that it's not as weird as we might think it is, but I think what it does is it forces the discipline so that way you can truly wait for your ideal hire rather than being desperate, hiring somebody, having to terminate them or they're not the right fit. I think it just allows you almost like a longer rope before you're like at the end of your rope as well. So I think it was brilliant, Kristy, great ideas on that.   Kristy (21:25) ⁓ thank you. ⁓   Kiera Dent (21:27) Of course. So with   that, think that's our that's kind of our wrap for you guys of what do I do? How can we get this? If we can't hire maybe helping you think of outside the box, how can we bring these people in? What do we need to do as far as looking at our practice, looking at what we want to bring into our practice, getting resourceful on where we put our fishing rods. And then how can we like do this, like beginning and ending to make sure that we're really in the right spot for this practice. So, Kristy.   love consulting with you. I love what you do for our clients. I love that you bring so much positive energy. I love that you think outside the box. And I think that that's why you can like, this is why I think you find money in practices because you're like, all right, it's not on this avenue. It's going to be over on this avenue. If it's not on this avenue, it'll be over here. But I think that same resourcefulness goes into how you consult. And I just want to say kudos to you and appreciation for being on the podcast and also serving so many of our clients as well.   Kristy (22:21) It's an honor. Thank you.   Kiera Dent (22:23) Of course. All right. For all of you listening, if you're struggling with hiring or you're struggling with motivation or you're struggling with all the things that business owners deal with, reach out, Hello@TheDentalATeam.com or go click on schedule a call. The call is so fun. We literally show you gaps in your practice, things that you're doing really well and make it to where you can truly sleep better at night. And if we can help you, amazing. We'd love to help you. Otherwise just come like figure out where your blind spots are, but reach out. Hello@TheDentalATeam.com. And as always, thanks for listening. We'll catch you next time on the Dental A Team Podcast.  

Diana introduces Randy Goodwin, a deliverance minister with over 20 years of experience in helping survivors of Satanic Ritual Abuse (SRA) and occult practices find freedom and healing through Jesus Christ. Diana and Randy discuss the complex nature of SRA, how individuals get involved, and the spiritual warfare involved in the healing process. Randy emphasizes the importance of sincerity and free will in seeking deliverance, while sharing insights on the tactics of the enemy and the transformative power of prayer and scripture. The episode also highlights the significance of professional counseling and offers resources for those looking to break free from the spiritual bondage of SRA. 00:00 Introduction to the Podcast 00:45  753 Academy 01:43 Introducing the Series on Cults 03:23 Meet Randy Goodwin: Deliverance Minister 03:57 Randy's Journey into Deliverance Ministry 08:20 Understanding the Occult and SRA 11:49 The Impact of Media and Programming 16:03 Hope and Deliverance for SRA Victims 18:51 The Process of Deliverance 22:35 Critique of a Podcast on Demon Possession 23:11 Pentecostal Perspectives on Demons 24:04 The Deceptive Nature of the Enemy 27:10 Prayers for Protection and Sincerity in Faith 29:17 The Importance of Sincere Repentance 31:59 Healing from Trauma through Faith 35:32 Resources for SRA Survivors 38:17 Final Thoughts and Encouragement Bio: Randy Goodwins deliverance ministry, SRA Survivor ministry has helped people suffering from the effects of SRA Survivors, witchcraft, deprogramming, trafficking survivors, the occult, rejection, depression, physical illnesses, molestation, verbal and emotional abuse, pain/trauma, DID/MPD, schizophrenia, voices (Dissociate Identity Disorder/Multiple Personality Disorder/MPD/DID/BPD/ADHD/OCD/CDD) and many more. I help SRA survivors and those in the Occult get free and serve Christ.  Email deliverancenw@gmail.com website https://randygoodwin.org/ Link Tree Website: https://dswministries.org Subscribe to the podcast: https://dswministries.org/subscribe-to-podcast/ Social media links: Join our Private Wounds of the Faithful FB Group: https://www.facebook.com/groups/1603903730020136 Twitter: https://twitter.com/DswMinistries YouTube: https://www.youtube.com/channel/UCxgIpWVQCmjqog0PMK4khDw/playlists Instagram: https://www.instagram.com/dswministries/ Facebook: https://www.facebook.com/DSW-Ministries-230135337033879 Keep in touch with me! Email subscribe to get my handpicked list of the best resources for abuse survivors! https://thoughtful-composer-4268.ck.page #abuse #trauma Affiliate links: Our Sponsor: 753 Academy: https://www.753academy.com/ Can't travel to The Holy Land right now? The next best thing is Walking The Bible Lands! Get a free video sample of the Bible lands here! https://www.walkingthebiblelands.com/a/18410/hN8u6LQP An easy way to help my ministry: https://dswministries.org/product/buy-me-a-cup-of-tea/ A donation link: https://dswministries.org/donate/   Randy Goodwin  [00:00:00] Welcome to the Wounds of the Faithful Podcast, brought to you by DSW Ministries. Your host is singer songwriter, speaker and domestic violence advocate, Diana Winkler. She is passionate about helping survivors in the church heal from domestic violence and abuse and trauma. This podcast is not a substitute for professional counseling or qualified medical help. Now here is Diana. Hello everyone. Welcome to the podcast. We do have a great guest for you, as always for you. I'm very grateful that you are here today with me. I'm also thankful for our sponsor 7 5 3 Academy that we have here in the local Phoenix area. Their mission statement is we create the capability to deal with anything life may [00:01:00] bring. We believe in life, success, and good health. We believe students that learn the 7, 5 3 philosophy through self-defense training, gain the perseverance to overcome any challenge in life while strengthening the body, mind, and spirit. Our academy is a supportive and inclusive environment where we provide the training for what comes next. So that is click on the link in the show notes for more information, 7 5 3 academy.com. Their email is info at 7 5 3 academy.com . And tell Coach Eric and Coach David that I sent you. So now onto show. I am going to be doing a series on cults, and thought that I would start with Randy Goodwin, who reached out to be a part of the show. So I will say that SRA is Satanic ritual abuse. Randy [00:02:00] Goodwin is a deliverance minister specializing in SRA trauma, SRA survivor therapy, survivor resources, occult deliverance deprogramming, and a deliverance prayer. Those who have suffered from spiritual bondage. With over 20 years of experience in ministry, Randy has helped hundreds of SRA survivors, traffic survivors, and individuals seeking OC cult freedom, while lasting freedom from spiritual abuse. His approach is rooted in the belief that Jesus Christ has the power to break every chain and set people free. From the spiritual warfare, holding them back through personalized counseling. So, needless to say, this is going to be a dark episode. So be mindful of that. We're gonna define what an, what the occult is, mind [00:03:00] control, trafficking, and how to get out of all that. So I won't delay it any further. I hope that this episode is informative and helps. If not you, then somebody you love, to be free of occult practices. So here's my conversation with Randy Goodwin. Please welcome my guest today, Randy Goodwin. Thank you so much for coming on the show. Well, thank you for having me. I appreciate it. And, we're gonna do our best here to get what we need across and hopefully we can help somebody in the process. Yes, absolutely. I already gave the warning about this is going to be about a dark topic, the occult, to be sensitive about. If that is your background and might trigger you, then maybe come back later if you need to or take a break. Randy, let's talk a little bit [00:04:00] about your background and how you got into this line of work, because we don't grow up saying, oh, I wanna be a cult d programmer. You know what I mean? I had pretty much a normal life like everybody else did. You know, you go through teens, you get rebellious, you go off and do this and do that. And so you fast forward into my adult life and at the end, I don't wanna say the end of my adult life, but, about eight years ago, I just got to the point where I knew I had stuff in me. And what I mean by stuff, I knew I had demons. 'cause otherwise you wouldn't be doing this, you wouldn't be doing that. This wouldn't be happening. And, you know, I got a laundry list, right? Mm-hmm. Okay. And so the. Best [00:05:00] thing you can do at that point, if you really want to be free, the starting place, if you really want God to come, the first thing that everybody has to do is just get on your knees with a humble heart and a true humble heart. You're not just saying, God, help me. Alright, then go off and get a cheeseburger. You gotta really be serious. Seek the Lord and you shall find him. Knock and the door shall be open. So how hard are you gonna knock? How hard are you gonna seek? Well, I was serious. I really was. And I told God I was. And so now after you say that to God, now we're gonna see what your actions are gonna do to see if you really mean it right. Yes. Yeah, exactly. So I sought out [00:06:00] people to help me sought out. A lot of people, talked to, a lot of people, finally got connected, you know, to a few people, and I had things removed from me. And let me tell you, when you get things removed from you, it feels like this. Ah, yes. Just, I just feel lighter, you know, you can just feel the lightness come off you, the heaviness, and you become mm-hmm. You become lighter. And so here's what's totally cool. Once this stuff left, you know how we walk, how the scriptures say we have blinders on our eyes. And we can't see because we might have a log or something. So you can't really, yeah, you can't talk to anybody else. 'cause you got this, you know, the entire house on your eye. Right. Not just one log the entire house. So, but once you get some of this stuff lifted [00:07:00] and the blinders removed, you can see a little more clearly. Mm-hmm. And that's what happened to me. Some blinders came off and anybody listening, that's exactly what can happen to you too. 'cause God wants that to happen to you. So these, some blinders came off me and I just sat there and I go, okay, I get it now. Okay. I can see what you're telling me. Wow. It took this, this long for me to hear you to say that one little sentence. Yeah, that's right. It has been so. You know, then I just knew that, I knew in my knower, this is how I wanna make other people feel. And so I just went down the path I've never looked back and this is what I'm supposed to do. And God has taken me into a certain little area where he wants me to stay. That's how I got into it. That's what motivates me. And this is why I do it. 'cause I want other people to feel this way too. Absolutely. It all starts with our, humble [00:08:00] heart. And then being serious, you gotta be serious. Mm-hmm. And if you have to seek out certain people. Yeah, then it's okay. And God will connect you to the correct person. So I wanted to ask, for our, listeners, some different terminologies. Maybe they won't be so familiar with. What is the occult actually and Satanic ritual abuse and how do you actually get involved with something like that? Are there like gateways to satanic abuse? So, SRA is short for Satanic ritual abuse and the occult and satanic ritual abuse kind of go hand in hand. It's like a hand in glove because everybody that's in. And they're involved in an SRA scenario, then they are highly involved in the occult. For one, [00:09:00] you're born into the family. You just don't decide. One day I think I wanna be an SRAs, survivor, so you pick up the yellow pages. No, you're born into this and you're chosen, you're given over even before you're, even before you're conceived. And when you're, conceived, there's certain things that happen within the mother's womb where they amplify this, concreteness to make you in this circle. And then when you're born, you're born with these entities. Here's the thing, it's not their fault. They're victims. Mm-hmm. I always say this, if the enemy can, he will. He's looking for, he's just looking for an opportunity. I don't leave, I don't like the word of legal right. Or open doors, you know, we all use those terms, which there, there's truth in those terms. But I like the word opportunity. The enemy's an opportunist. If he can find a way, he will find a way. And in, in a family, [00:10:00] in an SRA family, there's always a coven involved and there's certain, people within the family who are in this coven, the parents and the grandparents. And there'll be a bunch of, other people involved also. And all these other people will, throughout this victims life where they will ensure their, instability and ensure the fragmentation of that individual. And once they can do that, then it's really difficult for that individual to get free. Not impossible, but difficult. So the occult and the Satanic ritual abuse, they go hand in hand. They're like a hand in the glove because they're, they feed off of each [00:11:00] other and it's usually like a satanist family. And these families can go way, way back. It's just, they did it, parents did it, their parents did it, and so on and so forth. And it's just what they do and their motivation for doing this is all pure selfishness. Of course, it's, it's all about power because when they can inflict things on an individual entities can come into that individual, which they get higher ranking entities into them, which brings them up in the rankings in the occult, makes 'em a little stronger in, you know, Satan's army. And that's their motivation. Mm. Sad but true. That's kind of the, just of the whole thing, you know? Uh, so you are about the same age, it looks like, and you remember back in the eighties, the satanic panic and that, the church would [00:12:00] claim that, if you go trick or treating or you watch certain things, or you have cabbage patch dolls or you watch the Smurfs, that mm-hmm. That, that is all a gateway into the occult and Satan having power over you. And do you remember that time period? And is there any legitimacy to that? I remember that time period, and I remember the time period before that. Yeah. Okay. So there's a lot of legitimacy to that. And it's no different than it is today. Remember when, TV first started? They call 'em a television program. Well, it is a program. It's a program to program you. And that's where they got that term from. You get a lot of cartoons, and of course we know about all the, you know, the bad movies that are out there, all the, you know, the right horror movies or [00:13:00] slasher films or whatever. Yeah. We know there's all kinds of stuff in those. Okay. That's a given. But you could get even cartoons. If we can get you at a young age, then we can make you go off course. And if you go off course, then you're not gonna serve the truer God and Father when you get older. And if we can still instill something into the, the child's brain while they're sitting in front of the TV set, like very common today, then we can make that child go off course. And that's what they wanna do. And there's actual, programs that are written into these cartoons that do that. And it comes, from the ruling families and the people that control all the media. So there are some people that would probably fall for that type of programming, but others may not. Is there? Well, what it does, is just everything, is like line upon line and once one thing happens, it makes you just a little bit numb, just a tiny, tiny, tiny bit. [00:14:00] Then it keeps compounding and keeps compounding, and you do this year after year after year, and then the next thing you know, you're, you're off course. If the enemy can get you just see, like right now, if you can just get you just looking like this, just slightly off, he has success and so that's what the enemy wants and with the cartoons. And even like all the Marvel comics, all of them, every one of them, they're all based upon, demons. When those programs that they're actually written, that coded information will actually go into your brain and your brain will get a code inside it. And now your computer holds that information maybe a little deep, but it's just, it's just a way the enemy can make you go off course. Mm-hmm. And that's, we don't want that. And with SRA people, all of the, things that they have to [00:15:00] endure and all this stuff, it's a way to fragment them. And fragment their soul into all these parts. And basically it creates, inside them, it creates a web undetectable by most people. And most deliverance people will just chase and chase and chase, and then let's go around the same mountain and these people will never get free. Yeah. So that's the just of an SRA individual. You're gonna see a, you're gonna see an SRA person like, they'll be in grade school, they're gonna go to school, they're gonna attend school, and they'll get decent grades. Nobody will ever know anything else. It's a nice person, people like that person. But when they go home, things change. Now they have to endure and experience and go through all of this stuff that the family, gives them to separate all this stuff in their [00:16:00] soul, Now where does, the gospel come in, into play there? For example, if you were saved early in life, does that give you a protection against the occult influences? It does. But if you're born into one of these families, you're already given over. You've already crossed the line. Okay. But here's one good thing your free will is never 100% captured. Yeah. Well that's good. One, it's never 100% captured. Your free will. I mean, you may have all kinds of fear, pressure, threats, all this kind of stuff. And they may seem like they're just mountains, but your free will is still intact. You still can choose. Now, like I said, for an SRA person, it's super hard. Yeah, it's super hard to come out of this. But is it impossible? No, nothing's impossible with God. So you just take a [00:17:00] normal person like you were saying, and you raise up a child in the ways they should go, and when they're old, they won't depart from this. And you can pray, you can protect. But when we expose ourselves or we're standing in the wrong place at the wrong time, or we're somewhere where, okay, I shouldn't be here. But you stay anyway. Okay. Just out of embarrassment or whatever. Okay, now Mr. Opportunity pops up and if he can, he will. I always go back to that. You never underestimate the enemies lying capabilities. Right? He's had, we don't know how many years back to Adam and Eve, nobody knows exactly. I don't know how many thousands of years that was, but he's had that many thousands of years to learn human behavior. Yeah. Learn how we think, decide all these things. So he's learned a lot on how to be cunning and deceitful. It's really [00:18:00] important to make sure, you know, that we pray for our children every day. Yeah. And we put on the whole armor of God on ourselves, on our children every day. Especially in these times. Mm-hmm. I mean, these are so vulnerable times. And I say, never let your kids outta your sight. Ever. Not now. Yeah. Yeah. But there, there is hope for those generational curses that you've mentioned. There is a way of escape, and you do have a choice. There is. Even though all these things happen. You know, the SRA individual still can seek out help. I didn't say it was easy 'cause there's a lot of fear, there's a lot of pressure, there's a lot of threats, and so on and so on. But, if they want it bad enough, they will. So you walk us through, maybe somebody that you've helped, like what does that process look like to [00:19:00] where the person is reaching out for help? What is the spark there, and then how do you walk them through the way of escape how to get out of this thing? So, when I'm first contacted, I'll just send a quick email back. Do you feel you're an SRA. A person or someone that was raised in the occult, something like that. And they'll say yes. Then I'll say, okay, let's just meet just for a chat. Just, this is not a session, just a meet and greet. Mm-hmm. And I'm just gonna ask 'em a couple questions. I'm gonna see where they are, I'm gonna see how serious they are, and I wanna see if they're just there to kick the tires or if they're really serious. Mm-hmm. And motivated. You'd be surprised. Most people are just tire kickers really. They're just interested, weird stuff. They're just, yeah. They're just interested, you [00:20:00] know? It's very, very few that wanna stick with it and have the tenacity to follow through. So when I do get somebody. That's serious. Let's say, they are an SRA survivor, then we have specific prayers that we are gonna start with that it's gonna break things all the way back from the very start in very specific prayers. 'cause the Bible tells us to be specific in our prayers. Yes. So I have very specific prayers, and of course we're gonna do some renunciations and we're gonna do some basic things. Normally I'll spend about an hour-ish each time I meet with someone. And then we're gonna go in there because in an SA person, there is programming and this is what keeps all the trauma and all the stuff keeps it intact and it keeps it [00:21:00] hidden. There's hermetic seals over it, and a hermetic seal is like saran wrap over an incident or a ritual or vow oath and ceremony and all that stuff. They hermetically seal it so you can't see it. Can't find it. So we remove those and this programming that's involved in SRA people and those in the occult satanist families and all there's, things that are built that they create inside their soul and inside their mind. And it's layered. Once you pull that main string, then it all comes tumbling down and. Within two to four months, I can get somebody pretty well cleaned out. Doesn't take years to do this really doesn't take years. No, it's interesting. Yeah. I know most deliverance people will chase the traumas and the wounds and try to get those hell healed [00:22:00] up. That's great, but it's not going to, for an SRA survivor, it's not going to get them free. You'd just be going around the mountain like that. You have to get rid of that programming out of there. And so that's what we will do. Mm-hmm. And so, yeah, the main thing is they have to be serious. have to be serious, and they have to be motivated. Then, you know, and with that, then we can move forward. Then we can, you know, get 'em cleaned out. Yeah. Throughout when Jesus was on the earth, people don't realize that he cast out demons a lot in the Bible. He did. I did. I was listening to a podcast, one that I really like. I won't say who it is, but mm-hmm. Ian, this guest did this whole story about demon possession and they left out completely Bible resources and what Jesus had done completely. And I sent him an email and I'm like, you really didn't do your research. You didn't even mention Jesus or all the [00:23:00] demons that he cast out and everything that went with that in the gospels. Jesus had encounters with demons all the time, and they had to obey. He did. He did. I get a lot of flack from the Pentecostals. Him right in the eyes. Okay. But he spoke to Satan while he is looking at Peter right in the eyes. And he said, get behind me Satan. Yeah. I wanna hear what the Pentecostal said. What were they saying to you? Okay. So, uh, the Pentecostal side were, are all about, quickly screaming and yelling, speaking in tongues and, going right after demons and all that. Yeah. They're a little, guess bringing attention to the demons. There's a demon behind every bush and Yeah. Something like that. And [00:24:00] they're very, quick to move, quick to speak, quick to act. And, but like I said, you have to remember the enemy is very cunning. I don't think we give the enemy enough credit for how deceptive and how, much of a liar he is because he's the father of all lies. Mm-hmm. That means he's, uh, that he's, no, no one better than him. You're not gonna outdo the guy. He wrote the book on lying. Yeah. Yeah. So, and then there's Jesus, and then there's Jesus who does water on water. Who does trample out those lies? He does. He removes 'em all. And the greatest gift of all is love. Mm-hmm. Uh, 'cause perfect love casts out all fear. And when there's perfect love in an individual, there's no fear in that individual. And fear is the basis. It's one of the number one things that the enemy uses [00:25:00] to deceive anybody. Mm-hmm. Absolutely. If he can just get in there in any way, any opportunity to deceive, he will. If he can. Well, look at the news now. All you have to do is watch the news, which is designed to induce fear in people and get people upset, even if it's, whether it's true or not depends on who you listen to. But I've seen that in my own home. Like they're freaking out. It's like, now hold on a minute. Calm down. Yeah. And it doesn't matter. Yeah. It doesn't matter if you're Republican or a Democrat. There's Right, there's still things that are said that you could be frightened from Yes. Yes. And that is definitely the enemy doing that behind the scenes. Yeah. Our enemy is not the person in front of us, it's the behind the scenes. Of course. A hundred percent. And the enemy will when he can get something in our soul. It all works in your [00:26:00] subconscious, and that's 90% of your brain. You know, we're talking right now in our 10% from the prefrontal cortex, but the 90% is where the enemy sets up camp. And he gets in there and hides. And if he has an opportunity to come in, he's gonna go in there hide and then try to camouflage it, you know, build things around it so you can't find it. So, let's just say somebody has a recurring dream, bad dream every once in a while. And it might be the same, might not be the same exact dream, but it sure could be, it could be, uh, centered around a theme. If you're having these dreams, you know, you know what I'm talking about? Yeah. I dream about work almost every night. Okay. Maybe you could tell me what that means. Well, there could be some things , if you have a bad dream that comes up, there could be something that got in there that's [00:27:00] making, this bad dream come up. And when you're sleeping and the, during your subconscious, you know, the enemy can really attack you. There. Here's what I do personally every night, and I would encourage everybody to do this before you go to sleep. If you're married and you're a husband, that the husband should pray this prayer. If you're not married and you're the wife, then of course the wife should pray the prayer. Well, you wouldn't be a wife 'cause you wouldn't be married. You pray. Heavenly Father, I put the blood of Jesus over my entire soul, over my wife's soul and over my kids' soul as we sleep tonight and give us sweet sleep in Jesus' name and I'll praise you. That's what I pray every night that would encourage everybody to pray that prayer. Yeah, because it does help. It does. And then [00:28:00] after that, you pray this, say true Lord God. And Father, when I wake, I put the word of God before me and my family. For the entire day in Jesus name. So you are already putting out the word before you, before you even get up. Yeah. And those aren't very long prayers. I mean, doesn't take, they're not long prayers, doesn't take much. You see, that's a whole nother thing. Jesus talked to the Pharisees, you know, these are guys that are scholars. They knew of the first five books of the Bible, probably by heart. Yes. Okay. But we have to know him. And when we have that, we have that relationship with Christ. We can communicate, you know, as talking to our daddy, talking to our Heavenly Father. So if you really mean with your prayer, if you mean it, you don't have to have a lofty [00:29:00] prayer. You just have to be sincere. You have to be sincere. And you know what, when you're praying to God, hate to break it to you guys, but he knows if you're sincere or not. Yeah, absolutely. He knows if we're sincere, there's no, there's no cut in that one. Yeah. That's go, goes back to salvation when we get saved, because I came from a denomination that had altar calls all the time and you know, you think you were saved and then they have, you come up to the altar and pray to get saved, but they're just going through the motions because somebody told 'em to go up there and pray, or somebody gave them a guilt trip. They're going up there and they're, they aren't sincere. They don't know what they're doing up there. I was a missionary for 13 years, so Oh, wow. I'm familiar with knocking on doors and just pray this prayer repeat after me, [00:30:00] and they would just repeat after me, just so they'd get the door shut. And so I would leave. It goes back to salvation. You don't have to say some big fancy, long prayer. It's just the sincerity of your heart that you wanna be saved and you want Jesus to come into your life and, understand he died for you. And, absolutely. Yeah. We need him. Amen. And when I was talking about, SRA, people still have a free will. Mm-hmm. They, they still can reach out for help. That same principle stands true from what you just said. You go up for an altar call. Okay. We're gonna repeat a sentence. Okay. Great. repent. Jesus said, repent and follow me. Yep. Those are the two things he asked. Just repent and follow me. Yeah. Those two things. So if you're truly sincere about your altar call and your repentance, then [00:31:00] your life is gonna show it from that moment forward. And that's what Jesus means. Follow me. It's gonna hit you and you're gonna go, your life is just gonna start changing. It's gonna hit way down, and it's gonna mean something like it never has meant before. Amen to that. Yeah. Yeah. And so it. Our free will stands intact just for that simple out to call. Also, you know, I gave my life to Christ when I was 14 years old and it was a death of my grandmother. And I was just, really close to my grandmother and she passed and I just felt all alone. Aw. And there I was and I started bawling. I felt alone and afraid. I cried out to the Lord right then and there, and I asked him to come into my life and I meant it. Well, thanks. Yeah. And here I am, just a young man and I still mean it. Yeah. I was saved when I was 13, oh, nice. Got saved early in life, thankfully. Yeah. This [00:32:00] free will choice that we have. No matter what you've gone through in life, you might be somebody that, let's say you had a one time event violation from a family member. Well, that causes trauma. Yes. And that causes a forever bad memory and a thought that gets really lodged deep inside, you know? And you might feel, I just can't get past this. This is just too big for me to get past. I've prayed and prayed and prayed, and it just doesn't go away. Well, Jesus can, I know you've probably heard this a million times, but if Jesus. Is allowed to that spot, then he can get that healed. Mm-hmm. If, if he's allowed, I go back to our free will choice if we allow him to do that. And not just pray a prayer, not [00:33:00] just, read a prayer. We have to submit to him and his, perfect will. And he can touch that and he can heal it. Once Jesus touches, uh, wound, like maybe like a one time event, you're still gonna remember it. Okay. You're still gonna remember the event, but it's just not gonna like sting. Hurt like it did. Right. And that's where the enemy lives is on all the emotions and the feelings. That's what he attaches to. And Jesus can take away the enemy from those feelings and emotions if we, if we allow him. Mm-hmm. That's, that's pretty hard sometimes though, yeah. We experienced something like that. A one time trauma or maybe a series of, of things, you know, you lived a, a normal life, but we had a, I don't know, a bad neighbor or a bad relative or some [00:34:00] or something. Getting past that. Now you're an adult. It can be humbling, to. You know, cry out to the father or even tell somebody else about it and talk to 'em about it. And that would make you a victim if you did experience that. But see, here's, here's the thing about being a victim and being perpetrated upon. Being perpetrated makes you a victim, but there was still sin involved. The scriptures tell us to confess our sin one to another, so Jesus. Can heal us. And that's really, see it's easy to do to God, say, oh Lord, forgive me of all my sin. But you know what, it's hard to tell what happened to another person Yeah. This happened, five years ago or 20 years ago, and I need to share it with somebody. That's hard. That's hard to do. Yes. That can seem like a mountain. Wouldn't, wouldn't you agree? Oh yeah. I've got that through my mending, the soul groups. [00:35:00] It's humbling to be the first person that they share that with, and they're scared to death and they've never told a soul and, right. Yeah. Is, definitely, is very hard. But the, the scriptures tell us that's what we need to do. But when we're with another human being, that's very humbling. Mm-hmm. But there's something very, refreshing about it once you tell somebody what happened. Yeah. Yes. It's therapeutic. Very, very. Yeah. For those that are maybe listening and they've been in the occult, or they have a family member in the occult and they are serious about getting free, like, oh, listen, there's somebody here that can help me. Uh, what resources do you have for the listeners? Just go to my website, randy goodwin.org, and you can contact me through there. So do you go through [00:36:00] a course or is it one-on-one coaching? What does that look like? Okay, so you're gonna contact me and then we are gonna meet, we're gonna meet one-on-one and just over the internet just like this. And it's all private. And sessions are gonna be about an hour, hour and a half spaced out, about one week apart. No closer than that because we need a time to reboot. Yeah, because Yeah. And the tube to all that stuff that you talked about. Yeah. Yeah. 'cause we're gonna get into it. We we're gonna get into way more than you and I have even discussed here. Oh, yeah. Way more. And we're, I, we move fast, very fast. I use broad, uh, brush strokes and, but if you're, truly serious, then yes, I can help you. , Of course, they're all asking, is there a cost involved with this? On the website, I do ask for a donation. Here's what's interesting. I have a daughter [00:37:00] who gets social security, okay? So she lives on social security. So she asked me the other day, she goes, dad, um, I wanna give, you know, to my church for a tithe and stuff, but I don't have any money. I'm flat broke. I go, that's not true. You do have something. Do you have 10 cents in your pocket? Yeah. Okay. Then you do have something to give. you have 5 cents? Yeah, I do. Okay, then don't tell me you're broke. You have something to give. You can give something. And by giving something, it puts you into the mix. You're involved. 'cause a money rep, money represents a part of our life. Sure. And when we're put a part of our life into the process, it makes all the difference. I absolutely. I forget you have a book. I have a book, it's Mind Control programming and SRA Survivors. And [00:38:00] it's on Amazon. You just type my name in Randy Goodwin. You can find it. It's on Amazon. Yeah. So that might be a helpful resource also. Anything you'd like to end with, something encouraging for our listeners, something practical. I'd just like to reinforce the fact that if you are an SRA survivor or even if you've had some trauma in your life, then you do have a free will choice. You still have that. It just depends how bad you want to fight through it and get free. That's all up to you. It just like coming to Christ. God's not gonna make you come to him and follow the Lord. It's up to you. You can get free. oh folks, reach out to Randy and his book and, for his sessions if that's gonna help you or a family member. And, thanks so much for coming [00:39:00] on the show. I sure appreciate it. This has been a great conversation, Randy. Thank you so much for having me. And I appreciate your time and all your efforts that you put into your show. Oh, God bless you. God bless you. Thank you for listening to the Wounds of the Faithful Podcast. If this episode has been helpful to you, please hit the subscribe button and tell a friend. You could connect with us at DSW Ministries dot org where you'll find our blog, along with our Facebook, Twitter, and our YouTube channel links. Hope to see you next week.    

The boys preview the Steelers vs Jets game, give our picks for the MM marquee matchups of the week, recap Week 1 of college football, and much more

Welcome back to the 245th episode of The Cup which is our a weekly (give or take, TBD, these are unprecedented times) performing arts talk show presented by Cup of Hemlock Theatre. With the theatres on a come back we offer a mix of both reviews of live shows we've seen and continued reviews of prophet productions! For our 245th episode we have a new artist interview. This particular conversation is between our Co-Artistic Producer Ryan and Artistic Director Michael Caldwell and Managing Director Morgan Norwich, the dynamic duo currently stewarding the SummerWorks Performance Festival, which just concluded its 35th anniversary season. Together these three discuss serendipitous programming, the anatomy of a yearly theme, and being at service to an artistic community.Follow SummerWorks – All Socials: @summerworksfun & #summerworksfun // Website: https://summerworks.ca/ Follow Michael – All Socials: @mahkemahke Follow Morgan('s Boylesque troupe) – Instagram: @boylesqueto // Website: https://www.boylesqueto.com/ Follow Cup of Hemlock Theatre on Instagram/Facebook/Twitter: @cohtheatreIf you'd like us to review your upcoming show in Toronto, please send press invites/inquiries to coh.theatre.MM@gmail.com

Welcome back to the 246th episode of The Cup which is our a weekly (give or take, TBD, these are unprecedented times) performing arts talk show presented by Cup of Hemlock Theatre. With the theatres on a come back we offer a mix of both reviews of live shows we've seen and continued reviews of prophet productions! For our 246th episode we bring you a Duet Review of episode 8 of The Roll Players, a real DnD campaign played by ‘the best improvisers in the world', dungeon mastered by Kris Siddiqi, played by Andy Hull, Sarah Hillier, & Sharjil Rasool, NPC'd by Aurora Browne. Lisa Merchant, & Paul Bates. Join Jillian Robinson and Raechel Fisher, as they roll for initiative, break down DnD basics, and relay a fantastically funny evening out.The campaign continues! The Roll Players plays at Comedy Bar Danforth (2800 Danforth Ave.) once a month, typically the last Tuesday of each month. Tickets can be purchasedfrom the following link: https://comedybar.ca/shows/the-roll-playersBecause this particular show is a one-off, improvised installment of the overall DnD campaign, we unpack all of the details of the show in this episode. Follow our panelists:Jillian Robinson – Instagram: @jillian.robinson96 Raechel Fisher – Instagram: @raefisher411 // Twitch: COMING SOON, stay tuned via Instagram // Feature Movie : A Knight's War - https://www.primevideo.com/detail/A-Knights-War/0G4QDTZWHOW5SV3DJSTXRB0EI3Follow Cup of Hemlock Theatre on Instagram/Facebook/Twitter: @cohtheatreIf you'd like us to review your upcoming show in Toronto, please send press invites/inquiries to coh.theatre.MM@gmail.com

Welcome back to the 244th episode of The Cup which is our a weekly (give or take, TBD, these are unprecedented times) performing arts talk show presented by Cup of Hemlock Theatre. With the theatres on a come back we offer a mix of both reviews of live shows we've seen and continued reviews of prophet productions! For our 244th episode we bring you a Duet Review of Tuesdays with Morrie, written by Jeffrey Hatcher & Mitch Albom, directed by Chloë Rose Flowers, presented by King Theatre Company. Join Jillian Robinson and Emily Cornelius, as they discuss the importance of supporting new theatre companies and choosing your own life adventure, all while leading with love and a good cry.Tuesdays with Morrie is playing at Pine Farms Orchard, King City from August 13th-28th, 2025. Tickets can be purchased from the following link: https://www.kingtheatre.ca/tuesdayswithmorrieThis review contains many SPOILERS for Tuesdays with Morrie. It will begin with a general non-spoiler review until the 00:10:27 mark, followed by a more in-depth/anything goes/spoiler-rich discussion. If you intend to see the production, we recommend you stop watching after that point, or at least proceed at your own risk.Follow our panelists:Jillian Robinson – Instagram: @jillianrobinson.96Emily Cornelius – Instagram: @emilycorn94 Follow Cup of Hemlock Theatre on Instagram/Facebook/Twitter: @cohtheatreIf you'd like us to review your upcoming show in Toronto, please send press invites/inquiriesto coh.theatre.MM@gmail.com

In this episode, Dr Brad Kahl and Dr Noopur Raje discuss the recent advances and emerging data for CAR T-cell therapy in lymphomas and multiple myeloma including the latest evidence from long-term clinical trial follow-up and real-world data, plus new data with CAR T-cell therapies in new lymphoma settings and novel CAR T-cell therapies currently under development for multiple myeloma.LymphomasDLBCL: Real-world outcomes post axi-cel, CAR T vs autologous HSCTFL: Tisa-cel (ELARA), axi-cel (ZUMA-5)MZL: Liso-cel (TRANSCEND FL)MCL: Real-world outcomes post brexu-celCLL: Liso-cel (TRANSCEND CLL 004)Multiple MyelomaCilta-cel (CARTITUDE-1)Anito-cel (iMMagine-1)GC012FArlo-celBMS-986453TriPRIL Presenters:Brad Kahl, MDProfessor of MedicineWashington University St Louis, MissouriNoopur Raje, MD Director, Center for Multiple MyelomaMassachusetts General Hospital Cancer CenterProfessor of MedicineHarvard Medical SchoolBoston, Massachusetts Content based on an online CME program supported by an independent educational grant from Bristol Myers Squibb.Link to full program: https://bit.ly/3ViR62V

What is the origin of life in the universe? Neil deGrasse Tyson and Matt Kirshen explore how life got its start, the Miller-Urey experiment, and synthetic biology with molecular biologist Kerstin Göpfrich. Could the first alien life we find be the one we make? NOTE: StarTalk+ Patrons can listen to this entire episode commercial-free here: https://startalkmedia.com/show/building-life-from-scratch-with-kerstin-gopfrich/Thanks to our Patrons Kory Thompson, Scott Brooks, Evelyn ZB, Ken Robertson, Richard Iserman, JenFran, Adam Peters, roccie hill, Linux Diner, Steve Jaeger, Devona Johnson, Aaron Cortese, Jennifer Hoying, Brian Howard, kuwar Ahluwalia, Tal Kennedy, Amanda Echon, Michael McCarron, George Katsoufis, Martin BElan, sebby randazzo, Doug, Eval, Nate Amsden, Preston Kersey, Brian, Larbi, Aaron N., Ericka Nightshade, Alisha Okoroafo, karla, Daniel Mekonnen, James J.C. Kelly, MM, Josue Montanez, Stephen Addy, Fox Riley, Caleb Lillard, Louis-Gabriel Thibault, Wendy Kleeb, Jakob Linderoth, Aura, Mary, Mike D'Agostino, Julia Donehew, Jorge, Daniel Tersigni, Lindsay M., Jay Dakota Nance, and Goose for supporting us this week. Subscribe to SiriusXM Podcasts+ to listen to new episodes of StarTalk Radio ad-free and a whole week early.Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

Dental A-Team's marketing mastermind Eve joins Tiff on the pod to discuss the top marketing strategies that can be easily implemented in your practice. They touch on social media, offline marketing, retention, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript:   The Dental A Team (00:01) Hello Dental A Team listeners. I am in the studio air quotes there because you know, we're in two different places I say that all the time, but I am in the studio with someone very very special today and I'm so excited I just I adore this human being more than I think she will ever know I think she thinks she knows how much I adore her but she has no freaking idea   And I'm so excited to bring her here with you guys today. And I always bring my consultants and they are by far and away the A team and they make the Dental A Team who we are. And I'm always just so happy to bring them to you. But today you guys, I have the most amazing human being. I have Eve with us. And some of you may know Eve's name. ⁓ All of you likely see her handiwork every single week in your inboxes, in your email. ⁓   invitations, if you're part of our doctors groups, you are seeing her sprinkles of fairy dust and everything that the Dental A Team puts out, our logos, everything that we do. Eve is our marketing genius behind the scenes and she hates that term, but she really is our marketing genius. I have.   Eve, I'm just so happy to have you here. Like I could sit here and talk about you for the whole podcast and the amazing things that you've been able to do with us and for us. But first and foremost, massive welcome, massive thank you for taking this on. This is not, you love to be behind the scenes, but being in the face of everything is not your favorite space. And I somehow convinced you to do this. And Eve, thank you so much. And how are you today? How excited are you to be here with all of us?   Eve (01:37) I   am equally excited and nervous to be here. This is definitely one of the things that I had to challenge myself to do. you know what? It scares me and it's something new that I've never done before. So ⁓ let's do it.   The Dental A Team (01:52) I'm so excited. for all of our listeners, if you've ever attended one of our monthly webinars, we do free webinars so everybody knows every single month. It's the third Thursday every month. Eve actually, that's her. She is responsible for those. She puts them on. You've probably heard her amazing voice on there and maybe even seen her face a time or two, but that is the handiwork of Eve. And I know most of the content and most of the stuff, the engagement that you're seeing is put on by the consultants, but I want you guys to know   Eve is freaking brilliant. She is a mastermind and she has so many tools in her tool belt. And honestly, she, and I are constantly just in awe. Eve of the, we've told you this before, where we'll create content now, you guys. we, Kiera and I create the content. We're like, yep, let's rock and roll. And we send it over to Eve and I'm like, my God, I didn't even think of that. Like she's thinking of like dental things for us now too, because.   You've just done so much of it with us and you pour your heart and your soul into everything that you do. And I think when it comes to a great marketer, that is a massive piece of what really makes you shine and makes the company that you're working with or for truly shine as well is that you pour your heart and soul in there and you become who you're working with and you become that piece of content and you just embody it and you literally, like, ⁓ it makes me think of like Jim Carrey.   Jim Carrey does really, really well studying everything that he's going to his characters, right? So he does all the studying and he literally becomes them. And I've watched documentaries about him where he's like this different human. And that's what I imagine you doing Eve, when you go in and you do all of our content and all of our slideshows, our decks, all of that. You just become that content and you make everything just shine a little bit brighter. So massive kudos to you. Huge thank you and.   Again, thank you for doing this podcast with me, you guys. This is gonna be huge. Obviously we're doing it about marketing. I get so many questions about marketing and if you know I love marketing, it just lights up my soul, I don't know why. I love changing something a little bit to get a different result and to see what happens and use different words, use different tools, and it really, really lights my soul on fire.   I get asked a lot of marketing questions and something that even just what you talked about right now when we're prepping for this, I'm like, gosh, I actually get asked these questions constantly and I get asked for marketing companies. We have a ton we can recommend. We have time we work really closely with, but Eve, I really, really wanted you to come in today and really help us narrow down some effective marketing strategies that you've seen that you think can translate very easily to dental practices. We are a dental consulting company.   So our marketing might be a little bit like a smidgen different than an actual dental practice, but I think that a lot of it translates and marketing is marketing in my opinion. So there's a million things. And I think there's two that you just talked with me about that I want those to be like, this is the meat of it. But one question I get asked a lot that I wanna pick your brain on and I want just like, put this out there. And first off, before we even get started, everyone know Eve is like,   She told you she is equally as excited as she is nervous. And she is really, really fantastic at making sure that anything that goes out is as accurate as possible. So just know this is coming from ⁓ her marketing brain, The learning, the training, everything that she's got behind her and also opinions. Like these are things that we've...   tested, these are things that we've done, things that she's done, whether it's with our company or not, and opinions that we have on things that could or could not work. So with that said, one of the biggest questions I get asked is social freaking media. do I, dental practices on social media. And there's a whole bunch of different avenues for that and a whole bunch of different genres of dental practices. think I see like cosmetic practices or these smile design practices, obviously, they're gonna get a good   foothold and it's going to be more important for them to be on social media. But something Eve that I've always thought or been told is that for a general dental practice, your social media is really there to help boost SEO and it's really there to like get in front of your patients. It's not necessarily going to be something great to get in front of people who don't know you. And I think of that because I think of like the stretch within the country.   of how many people are randomly coming across social media accounts, what's your opinion on social media and dentistry?   Eve (06:29) ⁓ Well, think first and foremost, think social media is very important. And no, first and foremost, thank you so much for all the kind words. Thank you. Is this episode about me? That's great. Glad I came. Now, I do think that social media is very... And I think that more and more dentists are realizing now that social media is super important, is one of the main pillars of marketing. Because if people don't know that you exist, they're never going to come to your door. ⁓   The Dental A Team (06:36) Of course, of course. Yes.   Eve (06:59) One mistake that I think many ⁓ business owners in general do is they treat social media purely as a sales tool. ⁓ Social media can be that if you play it right, but it's more about awareness. It's more about building that trust with your community. It's about ⁓ showing like how you show up for your community. actually, my dentist, ⁓ I love their social media. They really just, their social media makes me feel like we are best friends.   ⁓ Like even seeing the familiar faces, ⁓ just seeing everything that they do kind of on a day to day or them taking me behind the scenes and stuff. It's really, something that really does build that trust with the audience.   The Dental A Team (07:40) Yeah, what is it for for dental practices? like you said, like sales, they're using it for sales. Are they going to gain new patients from it? What should it be used for?   Eve (07:51) You definitely can get new patients from it, but ⁓ for, if we're talking about acquisition, I would definitely recommend running ads. So your feed is not just basically covered with, I don't know, promo on whitening. And then the next post is ⁓ kids are going back to school, book your checkup and stuff like that. ⁓ Social media is to build that trust with the community, to kind of show who you are to them enough that they   are going to like you and they're going to trust you and they're going to come to you. After all, feel like dentistry is a very, and I don't think people really think about it this way, but it's a very kind of like intimate service really. ⁓ So I think that trust is just very, ⁓ very important.   The Dental A Team (08:36) Thank you. Yeah. And what I'm gathering there is that it should be a reflection of who you are. So who your practice is. And I think that kind of flows into a lot of podcasts that we've done on really knowing who you are, how you want to show up in the world. So what your core values are, what your mission and your vision are. And I feel like then if your social media is speaking to that, it's kind of as just putting yourself on display rather than saying,   please come schedule. hate, I hate, like I always think of like the Easter bunny, right? And the like Easter bunny picture that everybody posts. It's like happy Easter. And it's like everybody posted that or happy St. Patrick's Day and it's the little leprechaun. And it's like, huh, just be different. Like do a picture of your team with little leprechaun hats on and say happy St. Patrick's Day. Like do bunny ears on the doctor and not this like stock photo that everyone's using and then following it up with,   by the way we've got a whitening special for wedding season. Like everybody's doing that. So I love the way you said that.   Eve (09:40) Yeah. And I would challenge anyone that's listening to it to kind of try to be themselves for a minute and try to actually present themselves the way they are. Not what, not in the way that everybody else expects them to be. Like you're saying, it's, don't know, Christmas is coming. Everybody's posting happy Christmas from X, Y, and Z. ⁓ dental try to be different, try to, try to do what you as a person would do because that there is a massive chance that whatever you do or whoever you are will actually.   really make someone relate to you ⁓ even more.   The Dental A Team (10:12) Yeah. And you're trying to attract that patient avatar of the patients that you want, not everyone you're trying to, you're trying to narrow down your niche. So thank you. Perfect. ⁓ massive piece that I wanted to chat about B and I actually just got off a call this morning, ⁓ with a client and she had asked me for ideas on this and, ⁓   really just like boots on the ground marketing is what I like to call it and community outreach. And I love that style of marketing, especially for practices that are in a really community based town. like LA, maybe not like as many things to do, but there's still some, think boots on the ground style marketing you can do, but especially for those rural cities or rural communities within a big city that can do that kind of community outreach. What do you feel, how relevant do you feel?   that is or earlier you called it like offline marketing. How relevant do you feel that is? Because I do feel like a lot of marketing companies even are pushing so much online, so many Google ads, so much SEO and everything is like this online presence. And I do believe in Google ads and I do believe in Google reviews to boost all of that, but there's still gotta be something else that can go in.   Eve (11:05) Mm-hmm.   The Dental A Team (11:28) line with it, but what are you seeing that works really well or experiencing yourself?   Eve (11:33) 100%. And I think, and that's something that I mentioned to you earlier, that I feel like so many dental practices move online so much that there was so much room in offline marketing. There was this whole pool that is basically uncovered. And I brought an example of myself where I really, I do love my dentist and if he's listening, I love you, but I have moved. I have moved. now it means that it's like a 45 minute trip for me to go and visit my dentist.   The Dental A Team (11:55) Yeah.   Eve (12:02) I'm on a lookout for a new dentist. And what I've noticed is ever since I moved, I've been getting flyers from literally everyone with my name on it. So obviously they have access to my name, my address and everything. I've got flyers from the pest control guys, from people that are offering to fix my roof. People that are doing landscaping, driveways, everything else. I have not received a single one from a dentist. And this is someone that I actually genuinely need. So I know my job now is to go on Google.   The Dental A Team (12:31) Yeah.   Eve (12:32) run all those reviews and pick a new dentist ⁓ that I hope that I can trust. But that kind of shows that there is that massive gap, really. Because if you were in my area, so if you're in South Ogden, Utah, look. Yeah.   The Dental A Team (12:48) I have a dentist for you. I didn't know that's where you moved.   I have a dentist for you, but go on, go on.   Eve (12:55) Perfect.   So if you're in this area anyway, just know that there is zero offline ⁓ competition for you. So you can for sure attack this area. ⁓ But seriously though, I feel like he has that everything is moving online so much that there was more room again for offline marketing or even when it comes to like community ⁓ inspired initiatives. ⁓   The Dental A Team (13:16) Yeah.   Eve (13:21) You know, and you can be as creative as creative as you want. I've seen one dental practice around dropping like toothbrushes. think their slogan was smile more or something like that. And they were dropping toothbrushes and they were hanging them in, in a little bags on door handles of the houses. ⁓ so even doing things like that as well, even though obviously it might be a little, you know, it might be time consuming. It might need a lot of planning, but those things do, they might not get you up.   The Dental A Team (13:36) ⁓ smart.   Eve (13:48) They might not get you a new patient right away, but they slowly build up that kind of trust or it slowly shows people that, hey, we are in your community. We're serving your neighbors.   The Dental A Team (13:57) Mm-hmm.   I could see that. Yeah, I think a lot of dental practices pulled back from the flyers and they became, I don't know, think that, I think in the, I know when I was in practice, when we were in, we did thousands, we would do drops of thousands of these.   flyers and they would come back. would get the fly with the patients would bring them in. They would get them. But it takes so many times for those to get in front of someone before they're ready to call. And they would say, you know, I've had this here for six months and it's been hanging on my fridge and I finally decided to call or I was finally due for my cleaning that I think people just got they shied away. They got scared of it and felt that the ROI might not have been there, especially when maybe like the marketing   marketing budget, there's so much of the marketing budget going to Google Ads and going to website revamps and a lot of marketing companies just to host the website. It's a huge chunk of the marketing budget anymore that I think they stopped doing so many of those styles of marketing. But I can think of actually a handful of clients right now that   could probably benefit from that. And especially Eve, like you're saying now in a saturated market in Utah, is a very saturated dental market. If you're not receiving those and you're kind of looking out for them, that is a huge untapped area that those dentists could probably get. Yeah. Yeah. Just waiting.   Eve (15:23) I would be a very easy patient to just tip over. I'm literally, I'm here right now. Just come.   I'm literally just waiting. Yeah. But also what you mentioned, I think is really important when, when you said that, they might get a flyer and then they might get something else. Those are called touch points. And right now it's, it's proven that it takes seven to 12 touch points to actually convert a lead, which is like the patient to be, if you will. So now imagine how many.   The Dental A Team (15:32) Yeah.   Yeah.   Eve (15:52) how many in how many different areas you need to do those touch points to get in front of those people. ⁓ For example, you I'll give I'll give you my example. Let's say I got that flyer a week later when I see the same practice on social media, I'm going to probably pay a little bit more attention. Right. I'm going to go on Google and check their Google reviews, check out their websites, see what they do, see, look at the doctors, see if I think that I will actually gel with any of the doctors. ⁓   The Dental A Team (16:09) Yeah.   Eve (16:21) And so all of that are little touch points that actually lead to me picking up that phone and scheduling my first appointment with them. So it's not, you know, like, obviously sometimes it might happen, but usually it's not just one thing. It's a combination of a lot of, a lot of things. And that's obviously that's, that's work. And that's, you know, that's going to take up a chunk of your ⁓ marketing budget. ⁓ But it's definitely something that, something that works.   The Dental A Team (16:48) Yeah, yeah, I love that you said that I talked to practices about that constantly that it takes seven up to I think you said 12 and I've heard 13 times. And that's I talked to them about that for treatment planning. So if a patient needs treatment, like we're telling them multiple times, or speaking in or around it, we're not saying you need a crown seven times, we're saying like, there's something going on here, because of that same reason. And I tell them   I use the example of social media and you're scrolling on social, you're on Instagram, right? And you're like, ⁓ you like slow down because you're like, that's a cute pair of leggings. Like, and then you're like, gosh, it's an ad. So you scroll faster, right? But then the leggings come up again. And then it's like a different picture of the leggings. It's a different girl wearing the leggings, but it's the same leggings. And then all of sudden you're like so many times over, you're like, this is a sign I'm supposed to have these leggings. And now you're clicking on the boutique and you're like, am I buying these leggings? And next thing you know, the leggings are on their way, right?   You had no inclination, you did not go on social media to find leggings, but the leggings found you. And that's what that marketing is. It's like so many touch points, right? Yes, that's how they get you. And that's kind of, that's also what we're working against, right? Because that $30 pair of leggings that I just bought off Instagram that I have no idea if they're good or not, could have been a copay for a dental appointment too. So if we're not getting in front of our patients and we're not advocating for their dental health more,   Eve (17:45) That's how they get you.   The Dental A Team (18:08) than these legging companies and these boutiques on Instagram or whatever ads you're getting, because it's going to go off your algorithm, they're advocating for you to purchase whatever that thing is. So if you're not advocating for the patient's health and getting out in front of them, you're not really doing your due diligence as a dental practice. The sitting and waiting for patients to find you just isn't, I just don't think it's a thing anymore. I don't think that there's like walk-ins, you know, I don't.   Eve (18:30) 100%.   The Dental A Team (18:33) Some where for sure there could still be walk-ins, I just the sitting and waiting. I don't think is working anymore, you know   Eve (18:39) And also I think it's worth mentioning that you as a dental practice owner, you are competing with so many other practices who are literally pumping their money into their marketing, who are always chasing the next trend, the next thing to do to get in front of your patients really. So there is always that competition. And I know it's never a kind of a relaxing feeling when you know that there's someone out there trying to get even your existing patients.   But that leads us to another point, which is the retention. And as we know, to retain a client or to retain a patient is always, always cheaper than acquiring a new one. So when we talk about marketing, we also need to mention that ⁓ retaining your current patients. So making sure that, you know, making sure that your follow-ups are in check, making sure that you're reaching out, reaching them out with emails, that your reactivation process is   you know, is in place is just so important because that's actually, it's, it's so much easier to retain your existing patient who's already been there, knows you and hopefully trust you. Right.   The Dental A Team (19:46) Yeah, they're already bought it and you've built that relationship. And I think if you're a dental practice listening to this podcast, you are a dental practice who's likely relationship based. But I do think Eve, to your point, it gets so lost in ⁓ the other pieces. We get so focused on treatment or so focused on acquiring new patients. I walk into practices all the time and I have one practice in mind and he's going to listen to this. He's going to know exactly who he is.   And he's constantly asking me, what about marketing? And I'm like, bro, you just, you took over this great practice. You've got like 8,000 patients right now. Like your job right now is to retain the patients that you have. And maybe even, you know, if you're in a practice and you've had this practice for a long time, or you just took over a practice who's been around forever, there are thousands of patients who have not been seen in two plus years.   that know your practice. And so like Eve saying that reactivation space, like hit up those patients that already, they're already near you. If they've moved, they'll tell you. They are already bought into that location and reestablish that relationship because it is the cheapest form of marketing. And again, like Eve said, you already have that relationship started. And so you don't always have to.   pour a ton of money into marketing. And if you are in an area that you do, then do it. Your marketing budget, we usually say to keep marketing, our consultants advise like 3%. I've seen it all the way up to 5 to 8%. But 3 % to 5 % is usually a pretty decent chunk. And that should be of your collection. So that's of your overhead. So 3 % of your collections. Yeah.   Eve (21:25) like is that of your total budget or is that   your... Yeah, okay.   The Dental A Team (21:29) Yep, of your collection. So whatever last month's collections were, whatever your average collections are, we usually recommend 3 % up to 5 % of that poured into marketing. But to that point, I have so many practices that are like new patients, new patients, new patients. And I worked with doctors personally who just, everything was about the new patients. And if we're not remembering the patients that are already coming, we're doing a disservice to every patient that walks through that door. So.   strictly only focusing on those new patients is not going to build that relationship that keeps patients coming. And you're always going to be in the rat race for those new patients. And you don't have to be. One day you're going to be like, we're full. One day it's going to be like, well, I'm actually almost ready to retire. Like I'm good. And we want to, we want to see you get to that point. So I think that was massive Eve, what you said, and that retention and that reactivation is huge, huge.   What do you feel like, ⁓ to kind of wrap us here, I know AI is coming in really, really strong for a lot of practices. Is there anything that you've seen offhand, just off the bat, working well when it comes to AI in the marketing world?   Eve (22:44) ⁓ I think plenty, and especially for dental practices. And I feel like right now there is a, there is, ⁓ an uptick in companies, specifically dental companies helping out with that. And I don't know if I can mention names of the companies or not. So keep it quiet. I think, I think we know which ones we're, we're talking about. There are just so many companies now that are specifically designed for dental practices to help you out with it. Exactly. With the retention, right? there are companies that will.   The Dental A Team (22:59) You can.   Eve (23:14) literally do all the job really for you when they send out automated follow-up emails or follow-up texts, or they'll send out texts that are confirming patients' appointments. There's just so much happening right now. And I get that for a lot of ⁓ dentists and dental practices that might seem very overwhelming or the word AI itself might kind of not make you feel all fluffy and fuzzy inside because it is a little bit scary in the direction that it's   going in. But I think there are a lot of ways beyond what we know like chat GPT and stuff that the AI can do for you. I would say as a general advice, would just say you can always give it a shot. You can always try it. You can always track it. And you can measure your results. Because at the end of the day, if you try something and it doesn't work, you can try it again in a different way, or you can move on to a new thing.   One thing I would say though is just don't be scared of AI because AI for businesses is actually a very powerful tool.   The Dental A Team (24:20) I've even seen practices follow up with new patient calls. They'll keep a list of new patients that have called the practice and maybe not scheduled. They've asked a couple questions and then they'll call and follow up or they'll shoot them and.   in AI message, right? They'll have a system in place where it's like, hey, kind of like, it makes me think of, I use a lot of this protein company, right? This first form and they do fantastic at emails. And I'm always like, what is this one? Like, what's this new product, right? And as soon as I go look at it, a couple minutes later, right? I get that, we saw you looking email, right? And I'm like, yeah, I know. And so it's just getting that, it's the touch points though, right? It's like, hey, don't forget about this. And they'll gear.   a lot of the marketing towards the things that they know I want. And I think it's brilliant and it's AI. There's not a man on the other side that's like, Tiffanie looked at this, let me shoot this email. Like, it's all automated. So in the same voice, the same situation, even when patients are calling and they're just asking questions, it's like shooting an AI message that says, hey, did we answer all of your questions? Like, what questions do you have left? Because a lot of time patients will call and they'll still have more questions, but they might not   And so getting that extra touch point, I've seen them turn unscheduled like calls into a completed new patient. It works. And so in the same vein, doing all of those pieces to retain and to follow up with patients that maybe just didn't, they're not a patient yet. But as I'm speaking that I'm going back to like our original conversation of social media. And I think Eve,   something you do really well with our marketing is that everything is consistent and it's constantly in Dental A Team's voice. And so even down to your confirmation texts and emails that are asking if patients are coming to their appointments, if it's not in your voice of your practice, who you are, it's confusing. And it's not confusing.   Eve (26:20) and it's not finished.   The Dental A Team (26:22) Right? Like it's not like I sit there thinking, is confusing. This is weird. Sometimes I do. Right. But in subconsciously in the back of my brain, it's like a detachment. Every time something's different or something just doesn't fit, it's a detachment to that place. But when they're all succinct and everything flows and they're consistent, I'm more attached. Think about like Lululemon. If Lululemon all of a sudden was like this sterile email that came through, it wasn't like, girlfriend, I found the best set.   set of leggings you need, right? They were just like, look at these leggings. I'd be like, that was weird. Right. And it would detach me from that brand and that company. What do you think about that Eve?   Eve (27:00) 100%. And I am a big, I think I'm like Dental A Team's guard when it comes to branding and that goes for, that goes for everything that goes for your brand colors that goes, that goes for the use of your logo or even the images that you use, the videos that you use as well. So I think all of it. and I know we could probably talk about branding for another two hours or so, but yes, that consistency. And I know we might sound fluffy, but that consistency builds that trust. If, for example, you have a patient that.   The Dental A Team (27:05) You are.   Eve (27:29) goes to your social media and looks at all your posts and then decides to go to your bio and actually click on the website. If that website is different, speaks differently than your social media, there is going to be a little bit of that in trust, right? All of it basically should follow the ⁓ same branding. And the same goes for your voice as well. So at least then people also know what they can expect from you. If you are a dentist and there is a dentist in Salt Lake City and that's a...   pediatric dentist ⁓ and Tiff, you might know who I'm talking about as well. I didn't even know he was our client, but I've been following him on Instagram just because I love his Instagram. But he definitely comes to mind for me as someone, as a dentist or as a practice with a very strong branding. ⁓ I can be scrolling on Instagram. know exactly, even if there is nothing written on it, I know exactly which post is his. ⁓   The Dental A Team (28:02) Mm-hmm.   Eve (28:28) And it's crazy, but this does build that trust that we are talking about. The whole branding really is about building that familiarity. Like, of course we're going to trust things that we find familiar.   The Dental A Team (28:38) Yeah, I totally agree. And I think pedo practices do it, they do it really well. Pedo practices, they can speak their voice really cleanly. I oftentimes have like general practices. I'm like, go look at the pedo practices. Like look at these ones. These are ones I work with. Like look at their messaging and their branding because they really do know how to speak to it. But it's because the specialty practices, ortho, pedo, oral surgery, perio, they have to do so much more marketing because they're not   they're not getting the like, I need a cleaning phone call. Their specialty, so they're getting more referrals or they're getting patients that's like, gosh, my kid needs ortho. So they have to do so much more marketing. think they're more in tune with it. And I think recently in the last 15 years or so, marketing in the general dentistry world has really had to ramp up more than it ever was before. And we're just still learning so much. I think that speaks to like this massive change of   not having the flyers going out. It's like, okay, well, this might not be working, so let's cut it. And I hate that. You said something earlier about tracking. I only cut or change things if I can prove black and white that it is or isn't working. if a patient calls and they're upset because they got too many confirmation texts, like one patient out of 600 is upset and then practices are changing their method. And I'm like, but it worked for 600 other people, this one patient, you know? So I definitely agree with all of that. And I think   I think the key takeaways today are to, one, would say evaluate your area, right, Eve? Like look at what your competition is and what are they doing? I think something you said earlier was like really, really sticking to the boots on the ground, still working and still being one of those touch points. And I actually really love that touch point because it's so much different.   than the online ones. You're just getting blasted with online ones, but all of a sudden you have one that's in person in real life and you're like, oh, this is new. This is different. Exactly.   Eve (30:34) It's so crazy because it used to be the other way around. You get   a stack of flyers like this in your mailbox every single day.   The Dental A Team (30:41) Yes,   I remember being in office and getting calls from just mostly cranky old ladies. And I'm like, one day this is going to be me. I'm going to be this cranky old lady. And they would be so upset that I kept sending these flyers. And I was like, I didn't send them. Like I have a company and I don't know how they got your name, but they're like, take me off your list. You know, but that's not happening anymore because we're not sending them. Like you need those calls. That's how you know it's working. If you've got patients, non-patients, if you've got people calling, complaining that they're getting your flyers, that's how you know it's working guys. They're looking at them and they're calling you.   So due to diligence, figure out in the area, like what's best for you? What's gonna work? I do think I love the community outreach. I love getting in front of patients in that way. And then remember your social media is a brand, you guys. Is this supposed to be speaking who you are? And like Eve said, it should mimic what your website shows as well. So if your website needs some revamping, reach out. We've got some great companies that work on that.   It's a really great tool to have and I think we undervalue and underestimate how much our website actually does for us. It's an insanely helpful tool because people still aren't going to look at them. So,   Eve (31:51) And especially,   I feel if your website hasn't been updated for long, ⁓ make sure that it's mobile friendly. right now, obviously, I don't know the exact figures for dental practices, but I reckon that maybe 80, 90 % of people that look at your website look at it on their mobiles. And I don't know about you, Tiff, but for me, if I go on a website and after five seconds, I'm all lost and nothing makes sense, I'll click that X button very quickly.   The Dental A Team (31:55) Yeah.   ⁓ yeah.   For sure.   so fast. Yeah. Our attention spans just, you got it. You got to catch people literally five seconds. You guys, it's not our. Yup. my God. Tick tock killed us. I know. Yeah. Well, Eve, I think that was fantastic. I super appreciate you doing this podcast with me. I knew I wanted to pick your brain selfishly and ⁓ you're just the best human I could possibly think of to help dental offices really understand how they can.   Eve (32:23) It's right. Tick tock, tick tock. Tension span.   The Dental A Team (32:47) effectively market their practices. So Eve, thank you for today. Thank you for prepping for this. I know you've been stressed for weeks because I asked you weeks ago. So thank you. I think this was fantastic and you just gave so much information to so many people. So thank you for being here.   Eve (33:02) Thank you so much. And yeah, thanks for having me. It wasn't as bad as I thought. You made it easy too, so thank you.   The Dental A Team (33:07) Perfect, then I'll let you know when the next one is. I'm just kidding. I'm just kidding. Good.   You're welcome. You're welcome. I promised you I would do my best. So everyone, hope if you are driving, you re-listen to this and you take down some tips and some tricks. If you weren't driving, I hope you were writing notes. Re-listen to this a few times, you guys. There's a lot of nuggets in there to pick up from Eve.   a lot of really great information. As always, drop us a five star review below. We'd love to know which tips worked best for you or which tips you're most excited for. And I always say this, you guys, if there's something you're doing that we didn't talk about that you think someone else should know, put it in that review because people really do read them. And we are here to just spread as much knowledge as we possibly can to as many people as we can. And as always, you can hit us up at Hello@   Hello@TheDentalATeam.com. If you have any questions, if it's marketing, like just FYI, I tell you all the time that the consultants really do answer most of those, but Eve is in the background of those as well. So if you have a question and you're like, Eve, what do you think? Like we're here for you, okay? She would freaking love that. So Hello@TheDentalATeam.com. You guys can reach us and as always, thank you for being listeners. Thank you for sharing these with other people. This is a really, shareable episode, you guys.   Marketing is hard, it's hard to understand, it's hard to see an ROI, and all the help that we can give each other is what we're here for. So go share this episode and we'll catch you next time. Thanks guys.   Eve (34:35) Thank you.

On this episode, Adam and guest resident co-host Amit Chopra speak with emergency physician and trauma team leader Andrew Petrosoniak about the evolution of M&M rounds in healthcare and his vision for M&M rounds 2.0. They talk about the importance of shifting away from individual blame to a systems-oriented approach in case analysis. The conversation explores the exciting potential of integrating video review into M&M rounds and the potential to start capitalizing on this technology for performance coaching, just like athletes have done for decades.    Length of episode :  51:41   Resources to check out:    M&M rounds 2.0: the future of performance improvement | Canadian Journal of Emergency Medicine  Contact us: keylime@royalcollege.ca      Follow: Dr. Adam Szulewski https://x.com/Adam_Szulewski            

Hey HBs! Ooooh baby, it's dino time again!!!!! And this time it's MM! We're here with SMASH & GRAB by Maz Maddox. We've got an introverted paleontologist, a rambunctious dinosaur shifter, a thwarted heist, and a road trip! Bonus Content: WV on a Northeast tour?, dinosaur parks, and so much more! This Friday on Patreon and our Apple Podcasts bonus feed, Sabrina and I are screaming about SINK OR SWIM and KING & QUEEN, the second and third books in this series! Curious about the ridiculous faces we make? Subscribe and watch us on YOUTUBE! Want to tell us a story, ask about advertising, or anything else? Email: heavingbosomspodcast (at) gmail  Follow our socials:  Instagram @heavingbosoms | Tiktok @heaving_bosoms | Bluesky: @heavingbosoms.com | Threads: @heavingbosoms   Facebook group: the Heaving Bosoms Geriatric Friendship Cult Credits: Theme Music: Brittany Pfantz  Art: Author Kate Prior The above contains affiliate links, which means that when purchasing through them, the podcast gets a small percentage without costing you a penny more.

Ped & Burk open this show talking about Burk's epic family trip to Montana...VIA TRAIN! From major storm delays, Amish people and huckleberries to crystal blue water, mountain coasters and pristine views. What a way to see America. Adam's toenails grow at different paces. The boys get into some unexpected jai alai talk, which leads to us breaking down our best recess sports performances. Adam's new Tik Tok fascination is glass making, and it's crazy, yo. Is it a ranking or a rating? Why do we make people eat like jokesters in food ads? In the meat (Mm!) of the episode, we discuss lazy habits people have that annoy us. We all have some! And who are we kidding, we're probably guilt at times also. Love you all. Hut Hut! Intro Music "Upbeat" by Jon Luc Hefferman (No changes  were  made)  License Link    (https://creativecommons.org/licenses/by-nc/3.0/legalcode) Outro Music    "Quittin' Time" by Patrick Lee (No changes were made) License Link  (https://creativecommons.org/licenses/by-nc-sa/3.0/legalcode)

In this episode of Meaningful People, we sit down with Matty Stein as she shares her remarkable journey of growing up in a non-religious home, moving from place to place, and suddenly facing financial collapse that left her family homeless and living in dangerous neighborhoods. Through pain, confusion, and loss, Maddie discovered Judaism, community, and ultimately herself. Her story is raw, emotional, and deeply inspiring — a powerful reminder that even in the darkest moments, there is a path to strength, faith, and hope. You can follow Matty on Instagram: https://www.instagram.com/mattysteinspeaks/ This episode was made possible thanks to our sponsors: ► Meaningful Minute Plus On Meaningful Minute Plus: MM+ is where the full experience happens. Members get:

財經M平方從 Podcast 開始慢慢走向 YouTube，利用影像、視覺版希望提供更好的體驗，我們本週也開了問卷給大家問問題，這集就來替大家解惑！ 本集邀請創辦人 Rachel 與研究副總監 Vivianna 來聊聊，大家對於M平方、總經、市場行情、未來趨勢的種種疑問，快來聽聽 Rachel & Vivianna 怎麼解答吧！

Our guest this time is Kay Thompson. As Kay says in her bio, she is a minister, TV show host, author, Realtor® and business owner. If that isn't enough, she has raised a son and a daughter. Kay grew up, as she says, a military brat. She has lived in a number of places around the world. Like others we have had the pleasure to have as guests, her travels and living in various places and countries has made her curious and given her a broad perspective of life.   After high school she went to college. This life was a bit of a struggle for her, but the day came when she realized that college would be a positive thing for her. She will tell us the story.   After college she and her second husband, her first one died, moved to Atlanta where she has now resided for over 30 years. Kay always has had a strong faith. However, the time came when, as she explains, she actually heard God calling her to go into the ministry. And so, she did.   Kay tells us about how she also has undertaken other endeavors including writing, selling real estate and working as a successful Television host. It goes without saying that Kay Thompson performs daily a number of tasks and has several jobs she accomplishes. I hope you will be inspired by Kays's work. Should you wish to contact Kay, visit her website www.kaythompson.org.     About the Guest:   Kay Thompson is a minister, TV show host, author, Realtor® and business owner. She is the founder of Kay Thompson Ministries International, a kingdom resource for healing, hope and spiritual development. Kay is also the founder of Legacy Venture Group, a consulting and media firm which has helped countless businesses, organizations and individuals to strategically maximize potential. Kay holds a BA in Art History from Rutgers University in Camden, NJ, and an MA in Christian Ministry from Mercer University in Atlanta, GA. She is the former program director of WGUN 1010 in Atlanta and hosted the Kay Thompson TV Show, which aired on WATC-TV 57 in Atlanta. She currently hosts for the Atlanta Live broadcast on TV- 57. Kay is a member of the staff for the Studio Community Fellowship at Trillith Studios in Fayetteville, and is a host for their weekly service. She also serves as a member of the Board of Advisors for the A.D. King Foundation and works with several other non­ profit organizations in the Metro Atlanta area. Kay has lived in Georgia for over thirty years and is a resident of Stockbridge. She has two wonderful children: Anthony (Jasmine) and Chanel; and one grandchild, AJ. Kay enjoys reading, bowling and spending time with her family.   Ways to connect with Kay:   Facebook (Kay Thompson Ministries) https://www.facebook.com/kaythompsonministries Instagram (@kayrthompson) https://www.instagram.com/kayrthompson/     About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:17 Hi, everyone. I would like to say greetings wherever you happen to be today, we have a wonderful guest today. This is a woman, I would say, of many, many talents. I've been looking forward to this for a while. Kay Thompson is a minister, a TV host. She's an author, she's a realtor, and she's a business owner. My gosh, all of those. I want to find out how she does all those. But anyway, Kay, I want to welcome you to unstoppable mindset. We're really glad that you're here.   Kay Thompson ** 01:54 Well, thank you so much for having me. I appreciate being here, and thank you for contacting me excited.   Michael Hingson ** 02:01 Well, how do you do all those things all at once?   Kay Thompson ** 02:05 Well, you know, definitely can't do them all at once. Oh, okay, well, so have to kind of parse them out each day. And as I get assignments, that's how it goes. And got to prioritize one over the other. You   Michael Hingson ** 02:22 know? Well, we will, we will get to all of those, I am sure, in the course of the next hour or so. But I'm really glad that you're here, and as yet, I've been looking forward to this for a while, and and I'm sure we're going to have a lot of fun. Why don't we start? Maybe you could go back and tell us kind of about the early K growing up. What about you? So people can get to know you?   Kay Thompson ** 02:44 Oh, yeah. So growing up with the daughter of a military father, military officer. As a matter of fact, he rose to the rank of Lieutenant Colonel. So that was interesting. So it was kind of a privileged military life in that sense that, you know, he just was always, he was a very important figure in his time. So that was interesting, walking on the base with him. And, you know, people would stop and salute him, you know, it was, it was, and I was just a little caught, you know, just running alongside him and just real proud, real proud   Michael Hingson ** 03:28 of my father. Did you have any Did you have any siblings?   Kay Thompson ** 03:31 I do? I have two brothers. Yeah, they both lived in Arizona. I was in the middle, so smashed right in the middle between two very muscular, very had a very demanding, commanding, excuse me, commanding presences. So in between the two brothers there, yeah, and then my mother, she was an English teacher, and very, you know, did excellent in her own right. She did a lot of drama, just a lot of teaching. She ended up in her 60s getting her doctorate degree, and, you know, just really excelled in education. And so she was the one that was really big on education. You know, go to school, go to school. Go to school. I don't want to go to school. Well, you need to go to school anyway. So I went to school anyway. That's how I can say my life was. Now, where did you grow up? All over,   Michael Hingson ** 04:32 okay, you did. I was going to ask if you did a lot of travel, since your dad was in the military.   Kay Thompson ** 04:38 Yeah, we certainly did. I was born in Tacoma, Washington. Oh, I don't remember any portion of it, because we were the only there, basically, so I could be born. I feel like, I know that's not the reason. But we went to Washington so I could be born, and then we lived there about a year, and then we moved to New York City. Then. We moved to. Now, by this my brother was already born, because all of us are three years apart. So my brother was born in Verdun, France, okay, and then they moved to, I can't remember where they were before that. I don't know if they went straight to from there to Washington State, and then we moved to New York, and then we went to Aberdeen, Maryland, and that's where my younger brother was born. And then from there, we went to Germany. We stayed there for about three years. From Germany, we went, I can't believe I remember all this. And from Germany, we went to Ohio. We stayed there for a couple of years. And actually we were there when they had that tornado. Was like in the 70s, there was a tornado Zenith Ohio. Well, we weren't far from zenith at the time. So we were there. Then we moved from there to Virginia, and it was there for three years, then to New Jersey, and then that's where my father retired. So we were all over the place.   Michael Hingson ** 06:10 You were, my gosh, well, did you, did you learn any of the foreign languages when you were in Germany and France, or, yeah,   Kay Thompson ** 06:23 in Germany, we could only, I only remember vaguely, you know, hello, thank you to know what it is now off beat is saying goodbye, Danka and bitter, thank you. You're welcome and good, yeah. But tight. But, no, no, we didn't do that at all   Michael Hingson ** 06:47 so, but you, you certainly did a lot and you had a lot of adventures. How do you think that all of that travel affected you as you grew older? What? What did it do that helped shape you?   Kay Thompson ** 07:03 Well, I know that, you know, of course, traveling. You know, you hear the story about kids all the time they travel, and because if they're if they're moving a lot, it's hard to create lasting, long term friendships, because you're just constantly moving. And you know, never mind moving to another city, but when you go to another state, even from another country. Now, I did happen to have a friendship with a young lady. Her name was Audrey, and I met her in Germany, and I was between the age of about three to five. I met her in Germany, and we stayed friends till I was in Virginia. So you're talking from Germany, wow, to Maryland, to Virginia. We were friends until Virginia, but then once I left Virginia and went to New Jersey, and I was there for my part of my middle school and then the rest of my high school, we fell out of touch. So that was one of the things I would say is difficult, you know, just having lifelong friends, yeah, that was, that was probably one of the more difficult things. But one thing on the other side is it made great being that person that was a world traveler. It was great when you're in school and they, you know, they ask you in your classroom, hey, you know, tell us something unique about you. Oh, well, I've been to Germany because my parents, when we were in Germany, they wasted no time traveling. They were always traveling. We were on the road all the time. I mean literally, and you know, they, they were just great world travelers. We went we went to Italy, we went to Spain, we went to France, we went to Switzerland. We went everywhere in Europe that they could get in that Volvo that they had. We had a nice little Volvo, and we would pitch out at, you know, campsites, you know, just any way they could to get where they needed to get, because they wanted to see these sites, and especially because my mother was an English teacher, she did a lot of plays, she directed a lot of plays, a lot of Shakespeare. And so a lot of these places were in these books, in this literature that she taught, and I'm sure that's probably one of the major reasons they did all this traveling, all these places that she had studied about, and, you know, taught about, she actually got to go see now, I must say, the only place I didn't go to that I wanted to go to that for some reason, she took my older brother. She didn't take any, noone else went, but my mother and my older brother. And I can't understand that trip to this day they those two went to. Greece. We didn't know. No one else in the family went to Greece. And I meant to ask, I'm going to, you know, when I finish this interview, I'm going to call my brother and ask him, What, what? What did you and mom go to Greece? You know, because nobody else got to go. But I would have loved to go there as well, but, but at the time, you know, new kid, it was okay. Mom and mom and Chuck are going away. Okay. But now that I think back and look back, maybe it was, I never, I never asked about that, but I'm going to ask, Did   Michael Hingson ** 10:34 it help you, though, develop a sense of adventure and and not create any kind of fear of of traveling around. Did it make you a more curious person? Because you got to go to so many places? Oh, I asked that in the on the basis of as you grew older and thought about it.   Kay Thompson ** 10:52 Oh, yeah, I'm a very curious person, curious person, and at times that can be a little nosy, right? And so, yeah, so that, to me, was, I think, one of the ways that built expanded my mind in terms of wanting to know about people and about things, because I've worked in public relations for many years, and so just being able to understand the perspective of other people from different cultures and different mindsets, being open to people from different cultures, different races, different religions, wanting to hear their point of view, interested in you know how they feel about things, because you can have a subject, or You can have something come up, and you have so many different perspectives from people. And you can see the very same thing, they can be shown the very same thing, but one person sees it from their lens, you know, from where you know, yeah, whether it's how they grew up or their external influences, and then someone could see the very same thing, and it interpret it totally different. Yeah. So   Michael Hingson ** 12:08 one of the one of the things that I've noticed in talking to a number of people who came from military families and and others as well, who did do a fair amount of travel to various countries and so on. They do tend to be more curious, and I think that's a very positive thing. They they have a broader outlook on so many things, and they tend to be more curious and want to learn more and wish that more people could have the same experiences that they had.   Kay Thompson ** 12:40 Yeah. I mean, not afraid to try new things too, for things that other people would would not like. I remember in Germany being very young, being fed octopus and snail. You know, these delicacies over there in Germany, I remember that at this my where my father was stationed, in Germany. The street, it was in like a court area. It felt like a court area, big apartments set up in a U shape, and then right across in a U shape in the in the middle of a field, like an open space, not a field, but an open space. And then right outside of that open space, we could jump out of that open space right into a busy street called Roma Strasse, and right on the other side of that busy street was Old Town, Germany, literally stepping there were no fences and no bars and no gates. We're stepping straight from our backyard into Germany, because the base was more Americanized. So you really felt Americanized on the base. But once you stepped into Germany, the houses were these. You know, cobble it was cobblestone streets. And I remember me and my brothers used to walk out of our backyard, that big open area, and go across the street into Germany and get the authentic gummy bears. That was our weekly trip. And these gummy bears, I'm telling you now, for gummy bear enthusiasts out there, the gummy bears in Germany looked nothing like these gummy bears that we see here. They were huge. They were the cutest little bears. I almost felt guilty eating them, but we just had a great time. I remember great memories from our exploits, our visits, the life was different. You know, toilet paper was harder. I just remember now that was years ago. I don't know what it's like now, but   Michael Hingson ** 14:49 yeah, but does the gummy bears taste better?   Kay Thompson ** 14:53 Well, now I can't remember, because then, when you're a kid, any candy, you know, if you say candy, I say, yeah. Much, you know. So when I was that young, I couldn't tell, but they probably did, you know. But then again, for those people that like because I don't drink, but the beer there is much darker, too. So some people don't like that. So better to them. You know, could be, you know, we don't like it to us. So   Michael Hingson ** 15:25 I've never been to China, but I've been to Japan twice, and there's a food in China called dim sum. Are you familiar with dim sum? Okay, I'll tell you dim sum in Japan is I and I think better. It's different and tastes better than dim sum in the United States. Now I have to go to China one of these days and try it. Yeah.   Kay Thompson ** 15:48 Well, if you ever go to the buffets, have you ever gone to the Yeah? Yeah. Okay, so if you notice the people that work there, they do not eat the food that the buffet. Yeah, they so one day I'm going to do this too. I'm like, hey, you know, can I have some of which   Michael Hingson ** 16:09 you guys eat? Yeah, yeah, yeah, well, yeah, but it is, it is interesting. It's fun to to investigate and explore. And I haven't traveled around the world much. I have as a speaker, had some opportunities to travel, but I think my curiosity came from being a blind person who was encouraged by my parents to explore, and the result was that I did a lot of exploring, just even in our house around our neighborhood. And of course, when the internet came along, and I still believe this is true, it is a treasure trove of just wonderful places to go visit. And yeah, I know there's the dark web and all that, but I ignore that. Besides that, probably the dark web is inaccessible, and maybe someday somebody will sue all the people who have sites on the dark web because they're not accessible. But nevertheless, the internet is just a treasure trove of interesting places to visit in so many ways. Yeah,   Kay Thompson ** 17:17 and then a virtual reality. So one of the places that I wanted to go to was, I've always wanted to go to Egypt. I haven't had an opportunity yet, and personally, right now, don't know how you know how good an idea that is right now. Yeah, but I went to a recent VR exploration of the pyramids in Egypt. And I'm telling you, if that was how it seemed, it's definitely was a way to help me to, you know, live it out, so to speak. Because there's, like, for instance, there's a place in Florida called the Holy Land, the Holy Land, you know, the whole just like a theme park. And they say it looks, you know, there are areas where it looks just like Israel, parts of Israel. So, you know, in that respect, I've been able to realize some portion of the dream. But yeah, I have been love to get there.   Michael Hingson ** 18:16 I have been to Israel, and I enjoy happy. I was in Israel two years ago. Oh, well, so what did you do after high school?   Kay Thompson ** 18:30 Oh, after high school, interesting. So remember when I was telling you about the school thing? So I was in and out of school. I went to I started college in New Jersey. Where did you I went to Rutgers University. Rutgers, yeah, well, first I started in New Brunswick. Then I came back because we lived closer to Camden. We lived we lived in New Jersey, closer to Philadelphia. Philadelphia was about 20 minutes away.   Michael Hingson ** 18:57 Mm, okay, I lived in, I lived in Westfield, New Jersey. So we were out route 22 from New York, about 15 miles. So we were in the north central part of the state, okay, South North part, or whatever, of the state.   Kay Thompson ** 19:11 Okay, okay, yeah. Well, yeah. First it was in New Brunswick. I was there. And then after I did that, I went for about a semester, and then I transferred over to Hampton University, because both my parents went to Hampton, so I said Hampton didn't stay there, and then I ended up coming back and going to Rutgers in Camden, and there I completed my degree. Took me eight years to complete it. What   Michael Hingson ** 19:42 did you get your degree in?   Kay Thompson ** 19:43 I got my degree in art history and sculpture. So, okay, yeah, and I love what I did. I you know, I had a museum work. Loved working in a museum, and could tell you about all the i. You know, the art, the sculpture, just loved it. But it took me a minute to get that then. And then, after that, I went to, I moved to Atlanta in 92 the end of 92 so after high school, you know, just a lot of challenges, just trying to figure out who I was and what did you do. You know, how I wished I would have, now, looking back on it, I wish I would have, maybe when I got out of high school, just taking some time off first. And because in my heart, I knew I, I knew I, I knew I didn't want to go to school, but I knew I needed to go. I knew there was something in me that said, you you need to go to school. But mentally, I don't think I was mentally prepared for it, for for the you know, because when you get out of high school, and you go into college, it's a unless you take AP courses in high school, you're not prepared for the amount of work you're going to get inundated with. And it was just overwhelming to me. It took all my time. I felt like I was that person. I had to keep reading things over and over again just to get it, I used to have to, not only did I take, you know, what friend of mine calls copious notes, but then I also had to put it over in index cards. And you know, it just took me a long time because my heart wasn't in it at the time. So I ended up meeting a gentleman, my first husband. We were married, we had a son, and then, but he passed away, I think, when my son was about three, and then that's when, okay, okay. Now, you know you now, now, now. I wanted to go. Now I wanted to finish. So it was   Michael Hingson ** 22:00 your it was your husband that passed away. Yes, yeah, okay, yeah, all right, so then you decided you really needed to to do school.   Kay Thompson ** 22:12 Yeah, I needed to complete it. So that's what pushed me to complete it, leaving   Michael Hingson ** 22:17 the major aside of sculpture and art and his art history and so on. If you were to summarize it, what did college teach you?   Kay Thompson ** 22:30 Oh, that's a great question. What did college teach me? Well, you know, it taught me that, you know, I think we just need to, well, you need to know how to focus. It's really was a disciplining moment in my life. I was an Army brat. You know this bottom line, I was an Army brat even though I felt like I didn't get a whole lot of things that I wanted. In reality, I had a, like a kind of a spoiled mentality. And when I got to college, I realized that this stuff is not going to be handed to me, you know, you're not going to be handed an a you know, I'm not going to do your studying for you, you know. And so helping me to kind of detach from things I had just depended on for so long. But in that transition, it became very lonely. College was very lonely. I mean, even when I left, because I got out of when I first went to Rutgers and cam in New Brunswick, right out of high school. I had, I was at the dorm, and I wasn't ready for a dorm. I wasn't ready for that life because, you know, I left almost before the semester was over and I had to go and make up the classes. And, you know, thankfully, they allowed me to make up some of my you know, majority well. As a matter of fact, they let me make them all up, but I still had to put in the work. And that was my thing, putting in the work, putting in the work and doing things that I didn't necessarily like. Because even though I liked art and I like sculpture and all that. There were other classes that I had to take, like humanities and algebra, you know, and history, you know, not not art history, but you know, American history, European history, and all these different other subjects, these other prerequisites or curriculum that you have to take. And I didn't always enjoy those and other I don't want to do that, but no, you actually have to do it. So I'm going to say that college really helped me learn about disciplining myself to do things that I don't necessarily like, but they are required of me,   Michael Hingson ** 24:58 and I. But I would tell you, if you asked me the same question, that would be my answer. It really taught me a lot about discipline. It taught me also to realize that I really did like inappropriately so adventure and exploration and being curious and so on. I also found that my best college courses were the ones, no matter what the subject was or whether I really enjoyed it or not, were the ones where I had good teachers who really could teach and who were concerned about students and interacting with students, rather than just giving you assignments, because they then wanted to go off and do their thing. But I liked good teachers, and I went to the University of California at Irvine, and had, very fortunately, a lot of good teachers who encouraged discipline and being able to function in unexpected ways and and they also pointed out how to recognize like if you're doing something right, like in physics, when my Masters is in physics, one of the First things that one of my professors said is, if you've got to get the right answer, but the right answer isn't just getting the right numbers, like if you are trying to compute acceleration, which we know is 16 feet per second squared, or 9.8 meters per second squared. That's not right. Anyway, 3232 feet per second, or 9.8 meters per second, it isn't enough to get the 32 feet or or the 9.8 meters. You've got to get meters per second squared. Because that never mind why it is, but that is, that is the physics term for acceleration, so it isn't enough to get the numbers, which is another way of saying that they taught me to really pay attention to the details. Yeah, which was cool. And I'm hearing from you sort of the same thing, which is great, but, but then you went to college, and you majored in what you did, and so did you work in the museum part of the time while you were in college?   Kay Thompson ** 27:31 Well, what happened is, I had an art history teacher who just took a, I guess, a liking to me, because I was very enthusiastic about what I did, because I love what I did. And I had a writing background, because I had a mother who was an English teacher. So all my life, I was constantly being edited. So I came in with pretty good grammar and pretty good way to I had a writing I had a talent for writing in a way that the academic were looking for, that art history kind of so I knew how to write that way, and she hired me to help her. She was a professor that did, you know, lectures, and she hired me, paid me out of her own salary, kind of like a work study. And so I worked for her about 20 hours a week, just filing slides and, you know, helping her with whatever she needed, because she was the chair of the department. So that was a great opportunity. I was able to work with her and and maybe feel good to know if somebody thought, you know enough of you know what I did to to hire me, and feel like I I could contribute, and that I was trusted to be able to handle some of these things. I mean, you know, and I don't know how difficult it is to file slides, but you know, when it teacher wants to do a lecture, and back then they were these little, small, little, you know, square slides. Square slides drop into the projector, right? And she's looking for, you know, the temple of Nike. You know, she wants to find it in order. You know, you pull that slide and you put it in your projector, right, carousel, right, yes, yes. So that's what I did, and it was great. I loved it. I learned college. I loved I loved the college atmosphere. I loved being in that vein, and I think I really found my niche when I was when I went to Rutgers in Camden.   Michael Hingson ** 29:48 Well, there's a history lesson sports fans, because now, of course, it's all PowerPoint. But back then, as Kay is describing it, when you wanted to project things you had. Slides. So they were pictures, they were films, and they were all these little squares, maybe two inches square, and you put them in a carousel, and you put them in the projector, and every time you push the button, it would go to the next slide, or you could go back the other way. So PowerPoint is only making it a little bit more electronic, but the same concept is still there. So there, there I dealt with slides. So after college, you, you did time at the university, at the museum, I gather,   Kay Thompson ** 30:31 okay. So what happened with the museum after I graduated from college, immediately I moved to New Jersey, yeah, you know, right? I'm gonna say probably about six months, six months to a year before college, is when my first husband died, and then after I graduated, um, I moved to New Jersey first. Where did you graduate from? Again, Rutgers University in Camden. Okay, so   Michael Hingson ** 30:59 that's New Jersey so you, but after college, you moved,   Kay Thompson ** 31:03 I moved to Georgia, Georgia that   Michael Hingson ** 31:06 that makes more sense. Okay, okay,   Kay Thompson ** 31:08 okay, sorry, yeah, so I moved to Georgia, and immediately, when we came to Georgia, you know my I came with a gentleman who I married shortly after, I moved to Georgia and we opened a art gallery. We were entrepreneurs. We came because, you know, there was, we felt like there was more opportunity in Georgia for small business owners, or would be potential small business owners, or people who wanted to realize their dream. And we know that in Georgia now, I don't know if you know this, but Georgia is a great place for entrepreneurs, so definitely better than where I was at the time. So we packed the U haul and just threw everything in there and came to Atlanta. Now my the gentleman who would be my husband. So I just say my husband now, then he, he had a sister here, so we visited first with her, and that's how we got to really see the scene, check out the scene, and then we came back and moved and found our own place and everything like that. So but when we came, I opened it, I had an art gallery for about a year or so, little bit longer and but that didn't work out. Didn't, you know, just, you know, some things you tried. Just yeah, just didn't work. But then my husband and now just FYI for you, this person, the second person, I married, the second man. He passed away too, but that was in 2008 but so he's my late husband too. So I have two, two husbands that passed away. One was the first one was much younger, and my second husband. We were married for 16 years. This is early on in our relationship. We he he opened a brass outlet, a just all kinds of beautiful black brass vases and animals and just anything brass you wanted. But also, after I shut down the museum I had or the gallery, it was an art gallery, I moved my pieces into his brass outlet, and there I was able to kind of display them and sell them. We had pieces that range from, you know, $25 to $500 so we I found a little space there that I could do my work. So it was a nice little coupling.   Michael Hingson ** 33:43 Yeah, I'm with you. Uh huh. So so you, you have obviously moved on from from doing a lot of that, because now you have other endeavors, as we mentioned at the beginning, being a minister, an entrepreneur, an author and so on. So how did you transition from just doing art to doing some of the things that you do today?   Kay Thompson ** 34:18 Okay, so what happened is when I came to and I guess this is the really, deeply more personal aspect of it all, when, when I came to Atlanta again, my my first husband had passed away. He committed suicide. Yeah, so when I came to Atlanta, my second husband and I were not yet married, and all I knew is that I wanted the relationship not to be the way the first one was, in a sense of. I I didn't want to go through that specific kind of trauma again and and not that the the two gentlemen were similar. They were very different people. My second husband was a very confident, very strong willed, you know, type of a person, but the trauma and my first husband, he had his own strength in, you know, but there's something that happens when you decide, you know, to end your life. Yeah, I wanted to make sure that I had some sort of support, divine support, because the going through something like that, and when I say something like that, not only am I talking about the suicide, but the fact that he was On we were on the phone together when this happened, so and then just dealing with everything that happened around it, you can imagine someone feeling a little bit insecure, unsure. So I really began to seek God for that relationship that I know would sustain me. I had grown up, you know, my parents grew up, they brought us to church. You know, I wouldn't say my parents were they weren't ministers, but they were active in whatever church they went to, and they made sure that we went to church every Sunday, even the Vacation Bible School. I can remember that in New Jersey, I remember, you know, them just being a very, very involved. My my parents. My mother was a singer, so she sang a lot in the choir, lot of solos. My father was a deacon. They both became elders, and elders, meaning they were just senior members of ministry. Because elder in the I'm in a non denominational ministry now, but elder is another way of saying a ordained male Minister their particular denomination, an elder was, you know, almost you might want to say like a trustee, so, but they were root, they they were they were integral to their church, And they were really foundational members. And so I just remember that impact on my life, and so I needed to make sure I had that grounding, and I knew I didn't have it because I was doing any and everything I wanted to do. You know, one of the reasons my my second husband, said, You know, he, I was the one for him, is because we had a drinking competition and I beat him, you know, we were taking shots, and I beat him. And so, you know that that was something that, you know, he said, Oh, you're, you know, girl, you're the one for me. And so that was our life, running, you know, we did a lot of. We entertained. We, you know, we did a lot of partying, as you say, a lot of having a great time. We were living our best life, right? So I knew I wasn't living a life that I could tell, Hey, God, see my life, Aren't you proud? It wasn't that life I was living. I wasn't, you know, doing biblical things. I wasn't living life, right? So I needed to make sure when I came to New Jersey, I mean, when I came to Atlanta from New Jersey with this gentleman that I had not yet married, I said, Lord, you know, help me make the right decision. And I'd say we could be moved to to Georgia in it's something like January, February. Okay, we got married about two months later, and then a month after that, I was pregnant with my daughter. So things being that, it happened very fast. But one thing about it is, of course, when you're pregnant, as a woman, you know, you can't do this. I couldn't do the things that I was doing before, right? The partying, smoking, the drinking, all of that, you know, for the sake of the child. You know, you just can't do it. So I went through a terrible withdrawal. Yeah, it was, it was pretty bad and and the only refuge I had was the church. So that's how I really got into the church. And once I got into the church, I had, I had been in the church before I had made a decision. Decision when I was about, I'm going to say about five, five or six years prior to that, I had given my life to the Lord. I had, you know, come into a relationship with the Lord, but life happened, and I got out of it. You know, I quickly kind of got out of it. And so for many years, I was just doing my own thing. So again, when, when, when we came to Georgia, I got pregnant, got married, going through with the withdrawals. I just, you know, I just went back into the church, uh, rekindled that relationship. Or, or the Bible says that he, he, he's with loving kindness. Has he drawn you? So he really drew me back based on my need. And so I came back to the church and got really, really involved in ministry. And as I got involved, I just kind of threw myself into it, because I could not do the previous things I did. And then even after I had my my second child, it's a daughter, so I have a son and a daughter, I had to live a life that was good for   Michael Hingson ** 41:05 them. And what did your husband think of all that?   Kay Thompson ** 41:09 Oh, yeah. Well, first he thought I had joined a cult. Okay, yeah, that's so that was his first impression. So he came to the church because he wanted to see who these cult members were that were drawing away his wife. And when he came, he got kind of hooked to the church, yeah? But our our faith was never at the same level. You know? He came because of me. I came because of of God, right? And I don't know if he ever really, I don't think he ever really got to that level that I did, where I was just gung ho. Everything was, you know, I was a Jesus girl. I was a holy roller, you know. And he did it for us. He did it for, you know, task sake, because he was a task oriented person. But he came, he came to be a very like my parents. He came to be very important part of the church. He was a deacon. He was faithful. He loved our leaders. He served with faith and integrity. But when it came to that, you know, deep seated personal relationship with God, where you know God, I just give you everything you know that that was mine. That was what I did. So we differed in that respect, yeah,   Michael Hingson ** 42:35 well, well, hopefully though, in in the long run, you said he's passed. I assume it was not a suicide.   Kay Thompson ** 42:45 No, no,   Michael Hingson ** 42:46 Ben that he is. He is moving on in that faith. So that's a hopeful   Kay Thompson ** 42:53 thing. Yeah, I believe he is. He had congestive heart failure and he passed away. And, yeah, I believe he he's now at rest, enjoying his rest. Yes, there   Michael Hingson ** 43:06 you go. So when did he pass in 2008 Okay, so that was 17 years ago. Okay, yep, well, so you were very involved in the church. And I suppose in some senses, it's probably a question that is reasonably obvious, but then I'll still ask, how did you get into the ministry from being very heavily involved in church, and when did that happen?   Kay Thompson ** 43:38 Okay, so one day our church. You know, the churches we have depending on, I guess, your faith or leaders do in the beginning of each year, we have a 21 day consecration, which we do in January, throughout the month of January. You know they might say, okay, 21 for 21 days. Read these scriptures, and we're going to fast from, you know, sweets, meats, or, you know, whatever the directive is. And so we was in a 21 day fast, and that was at my home one day. It was in the middle of the night, and I distinctly heard a call to preach. And that's really how the it all began. I mean, I knew, you know, the Bible says that, you know, even with Jeremiah and Jeremiah one, he says, Before the foundation, you know, before your mother and your father, you know, were together, I have already called you. I already ordained you. So I heard this call to preach, very distinct call, and at that point, I told my pastor, and from that point, I was kind of groomed, and as time went on, I was given more responsibility. Uh, you know, praying, or every now and then, preaching, doing Bible study. The next thing I know, I took my licensing exam, I was licensed, and then after that, I went through ordination, and I was ordained, and that's how it really began. And it was something I really took to heart, because I didn't want to disappoint God again. I didn't want to backslide again. Because, you know, I strongly believed in the faith, and I believe in the faith, and I believe in the power of Jesus, and I didn't want to be that person that Okay. Today I'm going to be faithful to the God and to His Word. But then, you know, then on the next day, you know, you're finding me, you know, yeah, in the liquor store, or, you know, this, doing this, or, you know, in the club. I didn't want to be that person. Yeah, I was, I was sincere, and I was very gung ho, and I wanted to live out this life. I wanted to see what the calling was going to be in my life. And I loved ministry. I loved the word, because I was already an art historian. So I loved history. And so the Bible is all you know, it's something history. It's history. Yeah, it's relevant. History to me, it's alive and active, sure. So it was perfect. It was a perfect pairing for me, and that that's really been my pursuit many these years.   Michael Hingson ** 46:37 So when did you become a minister?   Kay Thompson ** 46:41 Actually, when I, when I was telling you about that fast and when I heard the word preach, essentially when I heard that word preach between me and God, that was when I became a minister. Time wise. When was that time wise? Okay, that was probably 94 Okay. I Yeah, all right.   Michael Hingson ** 47:00 So you were, you were clearly a preacher during a lot of the time with your your second husband, and so on, and, and I am so glad that he at least did explore and and and learn so much. So that's a that's a cool thing. But you've also done some other things. You deal with real estate, you're a TV show host, you're an author and well, business owner, yeah, but I want to, I want to learn more about some of those. But what kind of challenges have you faced in the ministry?   Kay Thompson ** 47:42 Yeah. I would say some of the challenges are, you know, when you're in ministry, you have to preach or get yourself prepared for going before the people. It can be a very lonely lifestyle, yeah, yeah, even, even if you're married, even if you have children, it could still be a lonely and and demanding in its own right, because there is a mandate over your life to live and not according to what you see trending now. And, you know, when I, when I first got started in ministry there, the Internet was not the way it is now. No, no, definitely. Because, I mean, it was in 2000 that I got ordained. And I'm going to say the ministry had been, you know, it was just really starting to, I don't know you guess, she said, make waves. That's when all of the big evangelists were coming out, like, you know, the TD Jakes, the Paula white and the Benny Hinn and the Juanita Biden. That is around that time when those generation of preachers were really at the forefront, correct, low dollar and, you know, Bishop, Carlton, Pearson and Rod Parsley and all these, these names. That's when it really began to really pick up steam. And so that was the error that I started off in. And you wanted to be a person. You wanted to be relevant, but at the same token, you just trying to find that balance between family and ministry and and regular life. You know, can sometimes be really challenging, and I had to learn a lot about the order of things. You know, first it's God, then it's family, and then it's ministry. That's the order. But a lot of times we mix up God and ministry. So what we think is, you know, and. Aspect of things that we think that are God, that are actually ministry, and they supersede your family. That's where you know you can really run into some trouble. So that balance between those different aspects of my life, it was difficult, and then as a person who had a a more a prophetic, a revelatory call. On top of that, God is showing you things about people, about, you know, situations that you don't necessarily ask to know about, you know. And the Bible says, you know, with much knowledge can often come sorrow, you know. And that's when you begin to see God really unveiling and revealing things about people and about yourself. Because you have to be able to, you have to be able to look at yourself and not get too self righteous, right? If God is showing you these things. But in the same token, you don't want to, you know, you say, Okay, God, you're showing me this. What do you want me to do with this? And you know, somebody else might say, Okay, you need to go tell that person what God showed you. You know, I saw you doing this. You better stop, you know, doing this. And then, you know, so busy pointing the finger. Yeah, but you have to remember, you know, and it's, it may be cliches, but you've got three pointing back at you. And so there is, you know, you you've gotta be able to stay humble and yet still balance your family and still, you know, uh, not think yourself to be more than what you are, and yet realize that God has called you to do more in ministry than the average person. So yeah, it can be challenging, but I wouldn't change it for anything.   Michael Hingson ** 51:55 It can be a challenge, but at the same time, you clearly were called to do it, and you work at keeping perspective, and I think that's the important thing, which goes back to college, which helped you learn a lot of discipline, and you get to use that discipline in a different way, perhaps, than you right, you figured out in college. But discipline is discipline, yeah. Well, how did you then get into something like the media and start being a TV show host and those kinds of things?   Kay Thompson ** 52:26 Yeah, so I have a wonderful, wonderful pastor who really takes time to work with their their members and find out what your gifts are, what your talents are, and use them. And so I So, let's just say so I was an artist. Okay, bottom line, I was a sculptor, painter, award winning painter, by the way. Let me just tell you now, you know the first or second painting I did, I entered it into a contest at the college, and I won an award, so I had a gift for this design, but in my time we were transitioning to graphic design, graphic design became the big thing, and I never had if I had the aptitude to do computer science, which, bless his soul, my beautiful son is a computer scientist, right, you know, but that gene, this, that gene, skip right on over me. I was not the math person, and when you said physicist, I said, Hmm, that that, you know, that gene just, just totally went around me,   Michael Hingson ** 53:41 yeah, so you don't know anything about 32 feet per second squared anyway, no,   Kay Thompson ** 53:45 I'm about to say, I trust you, whatever you say, you know, and it's the funny thing is, my father was a mathematician, my older brother was a chemical engineer, and Me, you know that I struggle just to pass geometry. Okay, so no, I was the artsy person.   Michael Hingson ** 54:07 Um, that's fine, but I was, yeah. How'd that get you to the media?   Kay Thompson ** 54:12 Yeah, so I was going to say, so, the combination what happened is my pastor knew a pastor who was looking for a part time job, looking for someone to have a part time job, because he had a he had his own publishing company in his house. He at the time he was he published a book that we talked about church growth. And this was at the time when the Purpose Driven Life, The Purpose Driven Life was a purpose driven church came out. It was a huge success. And he the same thing happened with him here in Atlanta, but no publishing company wanted to take. Make his story, because that's the, you know, the whole the society was inundated with this purpose driven church, you know, it was already written about. It was already done. They didn't want his story. So he decided to create his own publishing company, and it was in the basement of his mansion, and he was looking for someone to be the secretary. So I came in that I was, it was a friend of a friend of friend. They hired me, and I started working for him as a as a secretary. And then they would bring these books over, and he would, you know, send them out to be edited, and then bring them back. And then I would have to mail it out to the to the printer and one of the books one day, and I saw it, and I noticed there were still typos in it. I said, Sir, there's still typos in your book. Oh, really, yeah. And he had already paid this person $1,000 so I went back through it, found all these typos, and that's how I got into publishing, publishing my own books and and everything like that. But then one day, my pastor said, Hey, Kay, why don't you do a radio show? I was like, okay, sure, right, because I had met so many people in ministry from doing their books. So I called the radio station, the local am station, and I said, Hey, how much does it cost to do a show, blah, blah, blah, blah. And I was sponsored by my pastor and some other people, and I started a 30 minute show every week. It was called personalities, profiles and perspectives, the three teams, and I would interview people, gospel artists, pastors, you know, just politicians, you know, just people. I would reach out to them. Next thing I know, I got hired by a station in another station in Atlanta. It was called wg, I don't know if you remember, well, you, you probably don't, because you're not from Atlanta, right? But it was W G, U N, 10:10am, in Atlanta, the biggest am station aside from WSB radio, which is WSB 750 the major news network, right? WGN, 1010. Was a huge station, and I got hired by them. I was a DJ. It was a gospel station, and I ended up being the program director, and did a lot of, you know, voiceovers. I did shows, I did production. That's how I got into radio. And I loved it. I loved radio. I loved anything to do with media. It was just I knew it. I got bit with the bug when they opened up that hot mic. That was it. I was in my element. So that's how I got into radio. And then you went to TV. And then I went to TV, yeah, went to TV. Well, what happened is, I was writing books, and there is a station here in Atlanta, W ATC TV 57 and they interview people all over, actually, all over the country. You can come from wherever we know, we've had big names, you know, all kinds of people and local people. And that's one thing about it, is that local people in ministry could go there. They could sing, if they were music artists, they could, you know, talk about their books, talk about their ministry. And so I went on and talked about my book, and next thing I know, I got called in to be a host, and so I've been hosting now for about five years. Wow. You know, on and off. You know, the the show has different hosts each, and I do a couple of times a month. Okay, I'll actually be on there shortly, again in a few days. So   Michael Hingson ** 58:57 tell us about your books. You've mentioned books several times. Did you publish your own books? Okay, so tell us about your books.   Kay Thompson ** 59:06 So yeah, the first four books, well, I've done I've had four books which were on prophecy. The the main title is prophecy in the 21st Century. And then I did four different volumes. The first one was the role of prophecy in the new millennium. And basically that one was written in, I'm going to say around 2012 somewhere about 2012 and it talks about the relevance of prophecy with regard to the millennial generation, and how this you can help steer direct and go alongside millennial mindset, millennial and many millennial aspects of this generation. And then the second book was also the set under the same volume, the same name. Prophecy in the 21st Century, the role of and the second the first one is the role of prophecy in the new millennium. The second one was prophetic healing. And prophetic healing talks about prophecy and healing in the Bible and how prophetic people who operate in the prophetic can help bring forth, healing, societal, healing, relational, healing, physical, healing, financial. And then the third one was about prophetic women. And these are women in the Bible that had a prophetic calling, not necessarily called a prophetess, but display those characteristics of women that operate in Revelation and that sort of gift. And then the fourth one was called the leadership mandate, and it talks about leader and how leaders navigate in the prophetic arena and the characteristics that people ought to have, and leaders in the Bible that also operated in that revelation or that. And then the last book I wrote was called the 30 names, or not the but 30 Names of God, because there are so many more names that God is known by. But I chose 30 names that really stood out to me as what God has called. You know Jehovah Gabor. You know the warrior one fights for us. You know Jehovah Jireh, of course, we know that's our provider. Mm, hmm, Jehovah Rapha, our healer. So I found 30 names that really stood out to me, and I spoke about those in that book. So those are the books that I have, and then I've got another book that will be coming out within the next year, and and it is about healing. So those are my books, and I've published those books. And not only do I, I didn't start off publishing my own books. I started off publishing for other people, right? Because the more I worked in that field, the more I found that I could do better financially if I did it myself. Yeah, so and I, and I, one thing about it is that as a result of being an artist, that the graphic design, computer graphics, came really easy to me, I'll bet. So, yeah, so someone could hand me a manuscript. I had the editing skills right for my mother. So I could edit your book. I could create the design. I could format it. I You. Hand me your manuscript, I hand you back your finished product. So for me, you know, the cheapest person that you know, I pay the least amount because so I can publish as many books as I could write, probably, you know, but that's how I really got started doing that, and then I began to do it for other people, other leaders, other pastors, friends, you know, just people that want that service. I provide that service. And so that's how that really got started.   Michael Hingson ** 1:03:12 Now we don't have a lot of time, but I just curious. You also do something in real estate.   Kay Thompson ** 1:03:19 I do, yeah, I I got my license in 2005 and maybe one year, maybe one year, and then I got out of it right away. Life happened, and then I came back in 2022, and began to did it full time. And so I love it. I love real estate. Right now I'm in residential, but I do some commercial, and the ultimate goal is to do mostly commercial and to have a space. The goal for commercial is to really help others entrepreneurs who are interested in having businesses offline, giving them an opportunity to have a space that is little to nothing, and that's one of the ways that I really want to give back, is to be able to offer that opportunity for people out there to help others to achieve that same goal. And so I believe in entrepreneur. I've been an entrepreneur for 17 years now. So, yeah, have a heart for that. So I want to see other people get through that challenge and be successful. So, and I know it takes money,   Michael Hingson ** 1:04:37 but in real estate helps.   Kay Thompson ** 1:04:39 It definitely helps. Yeah? Well, real estate is constantly going up, you know, even if the market is down and even if finances are down, real estate is something that is immovable,   Michael Hingson ** 1:04:52 so go back up.   Speaker 1 ** 1:04:54 Yeah, yeah, for sure, and   Michael Hingson ** 1:04:57 you clearly enjoy everything that you're. Doing, which is the important thing, yes, I have that is that is really cool, and I am so glad that we had a chance to talk about all this, needless to say, and I want to thank you for being on unstoppable mindset. Clearly, you have an unstoppable mindset, and you exhibited in so many ways. So I really want to thank you, but I also want to thank all of you for listening out there, wherever you happen to be, if you'd like to reach out to KK, how can people find you?   Kay Thompson ** 1:05:31 They can go to my website. It is my name, K Thompson, dot, O, R, G, all my books are there? Contact information, some of my podcasts. You can watch some of Atlanta live the videos of the shows. It's all on my website,   Michael Hingson ** 1:05:49 all right, and that's in in the notes and so on. So, k, a, y, T, H, O, M, P, S O, n.org, correct. So hope that you'll all go there and and check Kay out and and communicate with her. I'm sure that she would love, and I would love to know what you think and get your thoughts about today. So please feel free to email me at Michael, H, I m, I C, H, A, E, L, H i at accessibe, A, C, C, E, S, S, I B, e.com, wherever you're observing our podcast today, please give us a five star rating. We value very highly your reviews, and we, of course, love them most when you give us a five star review. So please do that. And Kay, for you and for everyone who is out there today, if you know anyone else who ought to be on unstoppable mindset, I would really appreciate it if you'd introduce us and we will bring them on the podcast, because we're always looking for people who have stories to tell about their lives and being unstoppable. So please don't hesitate to let us know. You can also go to our podcast page, which is Michael hingson, M, I, C, H, A, E, L, H, I N, G, s o n.com/podcast, so we'd love you to do that as well. But again, really appreciate all you being out there and listening to us and and I'm sure you you like, like, I have gotten some wonderful things out of talking with case. Okay, once again, I want to thank you for being here. This has been absolutely wonderful.   Kay Thompson ** 1:07:22 Well, thank you. I really enjoyed it. I appreciate you asking me to be here and just so glad to be able to share with you today your audience. Really appreciate it.   Michael Hingson ** 1:07:37 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

Tiff and Kristy discuss the ongoing challenges of hiring, including how incentives and mentalities have shifted over the past five years — and what you, as someone hiring, can do about it. Part of the discussion includes the pros and cons of how to pay team members. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:02) Hello, Dental A Team listeners. We are back today. I have Ms. Kristy again with me and we are just having a good old time over here recording ⁓ Love and Life and getting our time in together. I think you guys have heard us say it before. This is like, and I know Dana says the same thing, this is some of the only one-on-one time that we get in our lives. I don't know if you guys know this or not, but we are a completely virtual company, meaning we are all at our homes.   We don't have like a workspace that we come to and then if you're a client of ours, you know, we're on calls or in offices quite a bit as consultants or our consulting team. We really just don't get a ton of time together. So these couple of hours that we bust out some podcasts are near and dear to our hearts and I just adore you Kristy and I appreciate you blocking out the time when your schedule always for it and for always just putting so much value into everything that you do.   with your clients, with your podcasting, everything that you do. So Kristy, thank you so much. Thank you for being a part of the Dental A Team. Thank you for being here today. How are you? How are things going over there?   DAT Kristy (01:09) Good, thank you for having me. It's wonderful. I love what I do serving people and it just brings great joy. So happy to be here with you.   The Dental A Team (01:18) Amazing. Good.   Thank you. And I have a question that I haven't asked you yet. How are, how's your family adjusting to the heat to being here and your puppy who's not necessarily a puppy anymore, but he'll always be a puppy. All your dogs, I guess, both your dogs, but how's everybody, how's everybody doing kind of getting settled into Arizona?   DAT Kristy (01:40) Yeah, everybody's loving it. Thank goodness there's pools around so we can get cooled off. the dogs, they're definitely staying indoors right now. It's especially the little Frenchie, you know, that you have to be careful because they will overheat really easy. He's I can tell he's missing his walks right now, but they'll swim.   The Dental A Team (01:46) Thank you.   Yeah.   Yeah, good, good.   I had a black lab that hated water, like couldn't be anywhere near water, which is so not allowed. And summers were rough. He would get hot, but he wanted to be out there, but he was an Arizona born dog, so he was fine. But I was just thinking about earpups this morning, like, gosh, they're not used to not being able to just go outside and chill in the backyard for a couple hours. Well, I'm glad that they swim. I'm glad that they're enjoying that.   DAT Kristy (02:25) So true.   The Dental A Team (02:31) ⁓ and yeah, we're just, we're excited to bring you some information this, this day. We've got, gosh, what four podcasts for recording. So I'm super excited for them all to release and you guys, we always want you to know that these podcasts are for you. So if there's ever anything that you have hopes, wishes, desires, things you want us to talk about things that you want us to dive in deeper on, please just always reach out. Hello@TheDentalATeam.com. We are always taking suggestions and we're always here to help.   And also if there's anything that we say on these podcasts that we're like, we'll get you that. We really do mean that as well. have clients that write in all the time and say, Tiff said, and I'm like, sometimes my marketing team is like, what were you talking about? I don't know, but we figure it out. Whatever it is that we say that you can have, we want you to have it. We are here to deliver massive amounts of information to the dental community in the best ways possible and that.   comes with a ton of free resources. That's our podcast, that's our sheets, our documents, our website. We have all kinds of stuff everywhere, our ⁓ social media, we're on Instagram and Facebook, like wherever you can find us, you're gonna find a slew of information. So we're here for you and when you're ready for one-on-one consulting and not just getting all the information on your own via the web, please reach out, Hello@TheDentalATeam.com. We are so excited to serve all of you guys in whatever way fits you the best today. Kristy.   I wanted to chat this podcast today. I've had, well, number one, I've had a lot of hiring in all of my practices. So I actually chatted with a doctor yesterday, a very successful doctor in Colorado, and he was like, Tiff, what the heck? Like, we lost another one. We just filled our hygiene spots and now we're in front office. And like, what is it? What's going on? He's like, just as soon as I feel like I'm making progress, someone leaves. And I said, you know what?   And he's like, it's hard to not take it personally. That's what he said. And I said, you know what? I understand that. And I, and I feel that. And on the level of, you know, being a lead on a team, I don't own this company, but I have a lot of vested interest in this company and its success. And it's hard. And I said, we come from, we come from a time of, of being employees, right? When we were employees and we were working and, and our work ethic.   Not even ethic, I don't even think it's ethic. Just like our tendency to stick around one place longer, is, it was there longer than it is now. So we just, we didn't leave. We stayed where we were. We became part of the family. We allowed work to become a bigger piece of our lives than it does for a lot of people in this day and age, in my opinion. I think that we,   made work our, like we tied our identity to work. And so leaving was a bigger ⁓ undertaking than it is when you're not so tied to what your job is, your title is, or the place is. And it's much easier to say, you know what, I can, I want to grow into something different. I want to be someone different. I want to change. And so they do, they leave more easily. And I think from   our point of view, it makes it really hard because we tied so many emotions to our job and our identity to our job that we're like, gosh, do they not like us? Do they not like where they work? Am I not doing good enough as an employer? But the reality is we've actually created an environment and ⁓ a social standing that people identify with who they are as a human outside of work better.   than we ever have in our lives. So it's like a catch-22, no matter what, there's a pro and a con to everything. And the pro is that they're not so identity attached to their jobs or their titles. The con is that it's easy for them to jump ship and try something new. We're much more apt to dip our toes in and try that new thing. And so I think the hiring has just over the last, realistically five years, has had a lot more turnover and we spent a lot more time hiring.   than we ever have in the past. And I could be making all of that up. That's my opinion. That's not like scientifically proven, but it's just something that I've noticed by studying people and studying myself as well. Like how am I transitioning? How am I changing my identity tools and all of those pieces as I watch the climates change so much. Kristy, what are your thoughts on that? I know we both have a lot of clients. I have experienced a lot of hiring this year. What are you seeing?   DAT Kristy (07:11) 100 % exactly what you said Tiff and it is hard. It's a hard reality. I think ⁓ Back in college. I took sociology not that I really liked it But now I'm like man I wish I would have dug into it more because I think there is something with the new generation and ⁓ Not to go woo-woo, but I think there is something with those personalities. You know what I mean and It's kind of funny and listening to you talk about it because our generation is   always like speaking to work-life balance, work-life balance, and I think the new generation actually has it figured out better.   But we're angry at it. We want it and they're doing it. And I get it. And I also get it because of being in a, in a practice administration role. Like it's hard hiring and training and retraining and hiring. And so I think ⁓ we've got to find a way to maneuver around that easier versus ⁓ taking it so personal and choosing to see it as a good thing. Maybe not necessarily a thing, but yeah.   The Dental A Team (07:50) Mm-hmm. agree.   Yeah, that   was beautifully said.   You're totally right. I love that you said you pointed out the work life balance because I agree and I whenever I hear the words work life balance now I think of that like yeah, I'm like it's like that live laugh love that we had all over our houses like every room had a live laugh love sign somewhere and it's like so outdated and overplayed when I hear the words work life balance. I'm like, my gosh, like stop saying that just have balance. just have balance balance balance. If you continue separating work and life.   and not understanding that it's one, you're one person, you're gonna continue to be out of balance. So just have balance. And I think you're right. think they've, lot of people have found that balance where neither tips the scale and they just understand their boundaries and their priorities a little better than maybe we did when we were their ages. So there's our spiel on that. But one of the...   DAT Kristy (09:10) I was gonna tell you, it's kind   of ironic, I'm spilling the beans and being vulnerable now, but my daughter's in dentistry, you I roped her into it. And so I hear it from her often, mom, it's not my life, like it is yours. And I was like, ⁓ stab me, right? Like, it's so true. So I'm living it.   The Dental A Team (09:32) Yes, it is. Yeah.   Yeah, so   you're seeing it firsthand. You're seeing it with your practices and just watching, but then also within your own home. So I totally get that. And I have a actually happy practice out in Rhode Island near and dear to my heart. The office manager's daughter is their billing rep. And I see the same kind of conversations, the office manager and like stop taking work home, like just do it at work. And then her daughter is like, why are you working at home? Like put it away. And so I do, I see that same dynamic there. And I think, I actually think the ages are   about the same, like you guys are both in the same spaces there. ⁓ So it's interesting, but I think with that conversation, doctors oftentimes and office managers are like, what can we do more of? What can we do better? How can we offer things differently? And the hygiene market is wild still, okay? It's 2025, I don't know when you're listening to this, but I hope if it's years from now, things are better.   Because the hygiene market is still a little wild. It's just still hard to find hygienists So if you're listening to this now like go apply to hygiene school because the demand is high Go get your degree go do your thing and come out a hygienist, but we oftentimes get asked for provider information on pay, right? And so we have a couple of different scenarios a couple different options. I Mean dollar per hour still near and dear to my heart when it comes to employees. I think that it just   I just, for me, it's an ease of life. It's just easier. And so I love dollar per hour, but I do like the stipulation that a provider should be making three to 3.5 times their rate of pay in order to pay for themselves so that the overhead doesn't get out of control. So dollar per hour, three to 3.5 times their rate of pay. You've got to do the digging on what your area.   is hiring at or what they're paying their hygienist or their dental assistants, whomever, because it does change, it does differ by area. More rural is going to be maybe a little less, city life is probably going to be a little more, Indianapolis compared to Phoenix, compared to San Francisco, compared to, I don't know, New Mexico, right? They're all going to be very different rates of pay. So I can always, you know, we can always spew out some numbers to you, but Google is a really fantastic tool and Salary.com gets it right every single   So go check those for sure dollar per hour and then I really wanted to chat a little bit and we talked about this a little bit ahead of time me and Kristy did on paying based off of production or collections and in my opinion I've seen this I've seen this and in my opinion it's kind of the same structure that you would give to an associate so Don't over complicate it a lot of practice owners a lot of office managers like to over complicate it so just don't do that and   pay like you would an associate? What would that look like? What would those stipulations be? What would the percentage of production or collections look like? ⁓ And pay based off of that. There are pros and cons, right, to everything. And I think there are pros and cons to paying off of production or collections. And Kristy, I think I'd love to hear from you on that production-based pay, because I know that you've seen that and worked with some clients that have done that. What are some things that you've seen that work well? Why?   Some clients, like I've had clients recently ask, should I move to a percentage structure rather than a salary or a dollar per hour? What do you see work well within that percentage structure on production or collections? Like you said earlier, I do think collections is a little bit more difficult for providers, especially for hygienists that don't have a lot of say in that, but production-based maybe as well. Kristy, what are your thoughts?   DAT Kristy (13:08) Yeah.   To be honest with you, this is something a little near and dear to my heart. And I think we will probably see ⁓ a little more of it just with, ⁓ I don't want to get in the political things, but we know that there are some states looking at assistance getting into hygiene. so with that being said, we all know that hygienists come out of school and they take their boards and they're all expecting to come in at that same level. Right. And just like associates, we know   they   all do their testing as well, come out with their doctorate and get their license. But we know they likely aren't going to produce at the same level, right? So hygienists are no different. Usually your seasoned hygienist can carry conversations different than, you know, somebody brand new. And their skill set is likely a little bit different, whether they've gone through more CE or not. So to be honest with you, I do   I'm a huge proponent of paid for performance ⁓ Yet I also feel in hygiene ⁓ Paying them a good going rate like you said, you know know what they're in your area and Give them that good going rate but just like you mentioned tiff with associates if somebody's performing and when I say performing I'm not just talking like production numbers or monetary That's just a side effect, but I'm talking like   moving your patients to health, getting them healthy, calling perio perio and having those different, you know, difficult conversations with patients. If they're willing to do that, why wouldn't we compensate them for that?   The Dental A Team (14:52) Yeah, I think that's fantastic. That is a very good point too. And that is something I think that comes up a lot for practices is that perio space. And if I've got one hygienist who's just rocking it out and having those difficult conversations and diagnosing correctly for our patient's health and not just for the production or just for the accolades, but really, really doing due diligence for our patients, how do I repay them? And I think that is a great point that that production-based pay   is.   an effect of that. think that's fantastic. I also see practices that will do dollar per hour and bonuses. So if you go above and beyond that 3.5%, they can get, you know, a one or 2 % or whatever you decide you want your bonus to be of what's above that. So one mistake I do see practices make with this, I'm going to give you a caveat, is that they'll do it the bonus based off of the total. And I typically would do the bonus based off of what was above and beyond the threshold. So we don't total it, we say this was our threshold, anything above   that is what you get the bonus off of. So any bonus programs is that's typically how I'm gonna run it because that's your excess. This is your overhead, this is your excess. So we're only bonusing off of excess and then also a small caveat, I did talk to an office the other day that was, they're making some transitions and they're like, do we change the structure? And I'm looking at it and I'm like, well.   they wanted to lower the threshold. And I said, well, no. Number one, no, never do that. ⁓ Number two.   You also didn't add in my overhead caveat and you're at 66 % I think overhead for the year, but the team's been bonusing. And so we're digging in trying to figure out like what's going on. I have a couple offices going through this right now. This one kind of East Coast stern was like a little topsy turvy upside down. So I think no matter what you do, you've got to make sure that it's going to work the best for your practice for your overhead. So if dollar per hour right now is the best bet and you're able to manage and control your overhead with   that, do that. If you've got a team that you're like, want to, I want to make this more production based and Kristy, like you were saying, like really give that energy to what we're pushing for and kind of pay them back right for the work that they're putting in. You have that flexibility and that level with the percentage on production collections and or bonuses. I love the, if you're asking me either or I would say   in my opinion, production-based over-bonusing. ⁓ It just is easier. Again, I want easier, and it's easier, and it's like tailored for this position, this person. It doesn't have to be across the board for the full practice if we're not to a point that we're ready for that yet. So cons. ⁓   I think there's cons to everything. There's cons to dollar per hour because often times, especially in the ⁓ temperature that we're in right now with the dollar per hour, it is hard to do three to three to point five times their rate of pay. I tell hygienists and I tell doctors all the time, I'll pay you whatever you're asking for. I'll pay you whatever you want. If you can make it work with the numbers. If you can do three to three point five times that rate of pay in production per hour, you've earned it. That's the point is that the overhead has to match.   and for our team members that are listening, I just need you guys to really hear me when I say doctors can't pay you from nothing. So if we're upside down in our overhead, we're not making profit on the company, the business is not profiting.   It's not just for the doctor to profit. It's not just for the doctor to go buy a house or whatever you think is actually happening behind the scenes. It's to ensure that things are paid for. And so if we're upside down in payroll, it's got to come from somewhere else. So then we got to pull it from supplies or from labs or from somewhere. And so the pay always just has to make sense. So if you can make it make sense, I don't care what it looks like. So there's pros and cons to all of it.   So there's the dollar per hour making sure that you're staying in line. There's you know, collections production based and then there's the accelerated which we're not going to spend a ton of time on the accelerated. kind of feel like it's a dying breed in this.   day and age. I love accelerated myself and I loved being hygiene assistant to accelerated hygiene, but that's a really great space too. I do have a hygienist that I know out in like the Chicago area who does accelerated and she's paid on production. She kills it. She is making really pretty numbers over there, but there's pros and cons to everything and it kind of runs the doctor a little ragged, so you just have to have the right system   for that and to make sure that it all just makes sense. And Kristy, you've got a ton of practices too in this same space. What would you have seen like really working or not working within any of this, whether it's associates or hygienists, really just what do you see that works really, really well?   DAT Kristy (20:08) Yeah, honestly, Tiff, I'm gonna say the one that I've seen work the best is a combination, right? ⁓ Again, a good going pay rate and then incentivizing them on.   I'm going add in it's more of a profit share model, right? Because like you said, it has to make sense with the numbers and be profitable. ⁓ And again, I do see a lot of ⁓ accelerated, but I will caution there too. The ones that I've seen work the best is when you give them a very good assistant that can perform. You know what I mean? Don't give them an entry level person that can't carry conversations. And I shouldn't say can't, but is   as developed right and or let them hand pick them and develop them right so that they work in tandem together and I've seen it work very well in both models but you have to have the right personality and desire there.   The Dental A Team (20:57) Yeah.   I think that's a fantastic point and to that point I've seen it work really well. ⁓   with the right assistant as well. And oftentimes what we do is we hire a hygiene assistant who's like the low level training, not quite the doctor's assistant yet. And the reality is it needs to be someone who knows how to run a schedule, how to talk with the patients, how to sell treatment, how to take the x-rays correctly and really give that concierge service because we've got to make up for not having as much time with the hygienist, right? So the hygienist does all of that in your hour appointments, but when you're   shortening them and they're doing accelerated, the hygienist is only in there for 30, 40 minutes, right? You're losing a lot of value there from the hygienist transitioning. So that assistant definitely has to be top level, top notch. And we make that mistake a lot. I've made that mistake in my own office and hiring many, many times. So it's kind of opposite and you really need a skilled assistant to be your hygiene assistant. I agree. That's a great point. Awesome.   DAT Kristy (22:15) And you know   what, Tiff, you mentioned earlier that the margins are getting hard, especially with PPO and they're not reimbursing. You made a good point about the co-diagnosis aspect. Make sure you're factoring that in. Like look at what's coming out, know, track it and see, because that also needs to be factored into the pay scale, right? It may not just be 100 % hygiene services. You almost have to look   The Dental A Team (22:37) Yeah.   DAT Kristy (22:45) at hygiene sometimes as part of your marketing strategy in a way, you know? So.   The Dental A Team (22:48) Yeah, that's a great point. I totally agree.   Yeah, I love it.   Thank you, Kristy. ⁓ I think there's some great ideas in here. You guys know we did not give you the do this answer because it is really case by case. I mean that with every ounce of my being, it is dependent on what's going to work best for your company. If you want help diving into that, figuring out what might be best for you or your company model, we are more than happy to help you on a one-on-one basis. Reach out. Hello@TheDentalATeam.com. We'll be happy to get on a call with you to dive into your practice statistics.   sticks and needs with you. Again, no, I don't have a do this, do that, but we can help you. Hello@TheDentalATeam.com and we are so happy to help any of you guys. We are all here for it. We have a team standing by, always ready to hop on a call with you.   Kristy, thank you for your amazing words of wisdom and for your vulnerability. And we have more to record, you guys. We got more coming up for you. And we are just so excited to deliver you so much amazing content this month. Please drop us a five-star review below letting us know how helpful this was. If you have ideas, if you have things that you've done that worked or didn't work, send them in. You can put them within your review. People really do go through and read those. Or Hello@TheDentalATeam.com. You can send them over to us and we'll be happy to   with you or put that information out for others to read as well. So go find us, Instagram, Facebook, all the places, and we'll catch you next time. Thanks guys.

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Al and Kev go through a list of 22 farming games Timings 00:00:00: Theme Tune 00:00:30: Intro 00:02:11: What Have We Been Up To 00:12:37: Game News 00:43:58: New Games 00:48:23: The 22 Best Steam Farming Games of all Time 01:33:28: Outro Links Whimside Herdling Ritual of Raven Abyss: New Dawn Star Birds Len’s Island “1.1” Update Disney Dreamlight Valley “Emotional Rescue” Update Overthrown “Coastal” Update Starsand Island Trailer Harvest Moon: Home Sweet Home Special Edition Infinity Nikki x Stardew Valley We Harvest Shadows Neverway The 22 Best Steam Farming Games of All Time Contact Al on Mastodon: https://mastodon.scot/@TheScotBot Email Us: https://harvestseason.club/contact/ Transcript (0:00:30) Al: Hello farmers and welcome to another episode of the harvest season my name is al. (0:00:36) Kev: My name is Kevin and Al, you drop the ball, you miss the chance. (0:00:41) Kev: The way we should have started this week was, “Why is podcasting so hard?” (0:00:46) Al: Oh, disaster. Maybe we need to start that again. (0:00:49) Kev: Oh dear. (0:00:55) Kev: Yeah, it’s probably harder for Sakurai to make Kirby out. (0:00:59) Al: It’s true, though. But it’s not. It’s not true. It’s not hard. (0:01:06) Kev: AirRiders isn’t a podcast, probably. (0:01:06) Al: Yeah, yeah, that is true. Probably. Yeah, so we are here, as I said. (0:01:08) Kev: Well, that was a great direct. (0:01:16) Al: We’re gonna talk about Cuchco Games. Lots of Cuchco Games, because we have a list to talk about. (0:01:18) Kev: Yeah. (0:01:23) Al: There’s a list. Did I find this list? I found this list, didn’t I? This is a list on cozy game reviews (0:01:26) Kev: Yes, you did. (0:01:31) Al: of the 22 best Steam farming games of all time. Brackets updated for 2025. (0:01:38) Kev: What an apropos subject after last week’s episode. (0:01:44) Al: So we’re going to talk about that. (0:01:46) Al: Next we’re going to go through it and see if we agree because not only has it got them all listed, it says what they’re all best for. They’ve all got a specific thing that the writer thinks that they’re best for. (0:01:56) Kev: Which is a good move, um, well, you know, we’ll get to the list. We’ll get to the list. I like the list content (0:02:00) Al: It gives us something to talk about, so we’ll see how we go. (0:02:08) Al: Before that, we’ve got quite a lot of news. We’ll get into that soon, but first of all, Kevin, what have you been up to? (0:02:14) Kev: Oh, this is I’ve been thinking about this it’s been the hardest part for me to think about this week because I’ve been busy and not (0:02:22) Kev: a lot of the usuals (0:02:26) Kev: Let’s see here at battle can’t Sonic event finish, so I’m still playing but it’s it’s whatever (0:02:32) Kev: Pokemon unite is good (0:02:36) Kev: We had the world championships just last weekend, so we had announcements there (0:02:41) Kev: That was fun. I don’t even remember who it is now, but (0:02:45) Kev: Oh gosh, what is it? Oh, no, I have to look up the list (0:02:48) Kev: I don’t remember but I mean I’ve been playing it’s good the latte both lattes are out now (0:02:54) Kev: They’re pretty fun (0:02:55) Kev: Especially when you can actually play with someone and you can use them both because they so specifically designed to work with each other (0:03:03) Kev: So that’s pretty cool (0:03:07) Kev: But (0:03:08) Kev: Yeah, you know unite still play. It’s wild (0:03:12) Kev: We’re almost at a hundred playable Pokemon in the game (0:03:14) Kev: That’s wild to think (0:03:17) Kev: That’s like what almost 10% of the the techs (0:03:23) Kev: But but yeah, it’s been good. Oh gosh, I cannot (0:03:28) Kev: I don’t remember (0:03:32) Kev: Sorry, I was trying to Google it was stalled for talking but either way I’m playing unite it’s been good (0:03:39) Kev: Let’s see other than that, um, yeah, just a lot of the same as usual stuff. I’ve been playing (0:03:44) Kev: I picked up a new show now that I finished monk (0:03:48) Kev: Have you ever heard of dr. Quinn medicine woman now (0:03:54) Kev: Okay, so it is a show from the 90s it is (0:04:02) Kev: How should I put this frontier (0:04:05) Kev: Style American setting kind of like little house (0:04:06) Al: Okay, yeah. (0:04:09) Kev: But it’s a little more a little less saccharine (0:04:12) Kev: It is the titular character. (0:04:14) Kev: It is a female doctor, Dr. Quinn, which is, you know, given in that timeframe and setting, leads to a very different dynamic, right? (0:04:28) Kev: So yeah, it’s been enjoyable. I think it’s a little more “real” than, say, Little House or some of the other more… (0:04:42) Kev: Uh, I should… (0:04:45) Kev: It doesn’t paint over some of these details, so you know I’ve just been here enjoying a show about a (0:04:52) Kev: Trying to find a home and community (0:04:55) Kev: Despite the backdrop of a society where misogyny (0:05:00) Kev: bigotry racism et cetera are pretty strong, you know, I (0:05:06) Kev: Don’t know if that resonates with anyone, but you know (0:05:08) Al: Not at all, not at all. (0:05:11) Kev: So it’s been good (0:05:13) Kev: It is from the 90’s. (0:05:14) Kev: So it looks a little dated, um, and, and you can still feel the 90’s like hairstyles permeating the show though. (0:05:22) Kev: Um, but, uh, but, uh, but yeah, it’s been fun. (0:05:25) Kev: That’s Dr. (0:05:26) Kev: Quinn, medicine woman. (0:05:27) Kev: Like I said, just something to fill the, the show hole. (0:05:29) Kev: Um, but yeah, that’s, that’s, that’s roughly what I’ve been up to. (0:05:33) Kev: It’s been busy week. (0:05:34) Kev: I made it, I made like a two day, one day gone the next day back work trip this week. (0:05:39) Kev: That was wild. (0:05:40) Al: What have I been up to? (0:05:40) Kev: Um, yeah, so I’m tired. (0:05:42) Kev: What about you? (0:05:45) Al: I’m still playing Donkey Kong Bonanza, so it’s a long game. (0:05:50) Kev: All right (0:05:56) Kev: Yeah, it’s a lot of bananas to find (0:05:58) Al: It is a lot of bananas, yeah, I’ve put like maybe like 10 hours into it or something so (0:06:04) Al: far and I saw that there was a new world record put up today, so I went out to look at it (0:06:10) Al: and what I’ve done in that like 10 hours they did in 50 minutes, like oh goodness me, so (0:06:17) Al: I think I’ve got quite a lot of the game left to go because the world record is over four (0:06:21) Al: hours, so I’m maybe a quarter of the way through but that doesn’t feel right, but I don’t know. (0:06:29) Al: I did say, I think I said true endings, maybe that’s getting all the bananas, so maybe I’ve (0:06:33) Al: got, maybe I’m halfway, I might be about halfway through, we’ll see. (0:06:34) Kev: Hmm (0:06:37) Kev: Hmm have you done that art mode at all the the sculpting mode or whatever? (0:06:41) Al: I have not, no, I’ve not. (0:06:43) Kev: Okay, I’ve seen people do some crazy nonsense in them. That’s pretty cool (0:06:46) Al: Yeah, yeah, yeah, so yeah, I’m enjoying that, we’ll see how long that takes me, but this (0:06:57) Al: week I’ll probably be starting Story of Seasons Grand Bazaar, so who knows, how bizarre, so (0:07:02) Kev: How bizarre, how bizarre. (0:07:06) Al: I guess we’ll see a mate put down Donkey Kong for a bit. (0:07:10) Al: I think that’s pretty much it gaming wise. (0:07:17) Al: I’ve been catching up on a bunch of shows that I missed when I was on holiday, so I’ve (0:07:22) Al: just finished Sandman and it was good. (0:07:25) Kev: Oh, how was it? (0:07:28) Kev: Was it just weird? (0:07:30) Al: It was good if you can ignore the fact that it’s no gaming, then it’s good. (0:07:30) Kev: Okay. (0:07:34) Kev: Well, I feel like, you know, I feel like, in this day and age, (0:07:40) Kev: people get pretty good at that, if you just ignore the, you know, monster at the top. (0:07:42) Al: Well, yeah. Mm. So, yeah, no, that was good. And I think I’m going to watch Wednesday this (0:07:56) Al: week. So, yeah. (0:07:58) Kev: Oh, yeah, that’s all right. Okay. You know what you I assume you watch season one (0:08:05) Kev: Did you watch any Adams family prior to Wednesday (0:08:10) Kev: Okay, cuz I’m cuz I I’m a big fan of the animals family. Um, so I’m I had not watched Wednesday. So I’m curious how (0:08:17) Kev: That you know how it compares to the other relations, but alright (0:08:22) Kev: I’ll be curious to hear your thoughts. Anyways (0:08:26) Al: Yeah, I think that’s about it for me. (0:08:29) Al: Oh, no, I started on. (0:08:30) Al: So I’ve been watching through my mentions a couple of times. (0:08:33) Al: I’ve been watching through all the James Bond films. (0:08:35) Al: So I’m now on the Daniel Craig films. (0:08:37) Al: So on the home stretch nearly there. (0:08:40) Kev: Okay, okay, how is there any overall trends like they’re (0:08:44) Al: Hmm. So I don’t think there is like an upward or downward (0:08:46) Kev: Like better worse (0:08:51) Al: trend. They have like a good one followed by multiple terrible (0:08:53) Kev: Mm-hmm (0:08:55) Al: ones. I will say that one thing I’ve noticed watching them all (0:08:57) Kev: Yeah (0:09:01) Al: like we started in November. So we watched them all in the last (0:09:02) Kev: Yeah, yeah (0:09:05) Al: nine months basically. One thing I’ve noticed is that they’re (0:09:06) Kev: Yeah (0:09:08) Al: all basically the same film. (0:09:10) Kev: Yeah (0:09:13) Kev: Now we’re talking oh (0:09:14) Al: So I mean, if you like that, then that’s good. I did get to the (0:09:17) Kev: Yeah, yeah, I mean (0:09:21) Al: point where we hit the, what’s his name? I’m so bad with the (0:09:29) Al: actor’s name sometimes. The Piers Brosnan ones. So we hit (0:09:32) Kev: » Yeah. (0:09:33) Al: 95 with GoldenEye. And I was like, oh, fantastic. We’re (0:09:34) Kev: » Yeah. (0:09:36) Al: finally, we’re finally getting out of the, you know, maybe we’ll (0:09:39) Al: get some bad baddie other than the USSR. And then I’m pretty (0:09:43) Kev: Yeah, yeah they do. (0:09:43) Al: pretty sure they go back in time. (0:09:44) Al: to make the USSR the baddie again. (0:09:49) Al: And then in the end, I would just watch Casino Royale and there’s a little bit (0:09:53) Al: where, where M goes, Oh, I wish we were, I wish we were back in the cold war. (0:09:57) Kev: Yeah, yeah, man, that’s that’s good stuff. Obviously, you and I is Nintendo, Pokemon, MCU fans, we can we can handle a whole lot of the same thing done over and over. But that’s that’s that’s fascinating. (0:09:59) Al: They really do miss that easy baddie. (0:10:05) Al: So yeah. (0:10:18) Al: - Yeah. (0:10:22) Al: I guess it’s different when you’re seeing the same thing (0:10:24) Al: every three years rather than every week. (0:10:27) Kev: Yeah, you know, that’s a good point. That’s a good point. But still, I mean, hey, you’re still trucking, you didn’t cause you to, to give up or die. So it’s because there’s at least something there. (0:10:38) Al: Yeah. Yeah, nearly there, nearly there, definitely. I’ve watched all the Daniel Craig ones as (0:10:44) Al: well, so I can’t officially say that I’ve watched every James Bond film. I just haven’t (0:10:48) Kev: Yeah (0:10:50) Al: watched these ones in a while, so. And Rona hasn’t seen the newest one, so. (0:10:51) Kev: Right, right (0:10:54) Kev: Okay, there you go. Hey congrats (0:10:57) Kev: Good stuff. Oh, I found the unite Pokemon. It’s sorry (0:11:04) Kev: Okay (0:11:05) Kev: We are getting Empoleon which sure starters always a safe choice. We are getting Vaporeon (0:11:13) Kev: Which means that the only Eevee evolutions we didn’t have were the original three. So we (0:11:18) Kev: Are now getting them that’s now confirming two other ones down the line (0:11:23) Kev: But most interestingly we are getting Delmise the (0:11:29) Kev: Living seaweed on an anchor. I’m excited about that. I like the freak pics. Delmise is a good freak pic (0:11:38) Al: Fun. Yeah. I look forward to seeing how Dalmay’s, you know, moves. (0:11:39) Kev: Yeah (0:11:43) Kev: Yeah, I’m just gonna flow it’s all just gonna flow (0:11:49) Kev: But yeah, oh well drags it drags itself (0:11:50) Al: You never know, should be something more interesting. (0:11:54) Al: Yeah, you just hear this scraping sound. (0:12:00) Kev: Oh, that’d be incredible. Oh my gosh (0:12:02) Al: Especially, I presume there’s no in-game chat, like audio chat in Unite. (0:12:08) Kev: Yeah, there is. There is a voice, yeah. (0:12:10) Al: Well there is, does it have, has it got, what’s it called, where you’re like, (0:12:15) Al: it changes depending on how close to the character you are. (0:12:18) Kev: Oh, proximity? No, it does not have proximity as far as I know. (0:12:19) Al: » Yeah. (0:12:20) Al: » That’d be brilliant. (0:12:21) Al: So if you could hear, like, the scraping come closer to you, that’d be brilliant. (0:12:22) Kev: The scraping. (0:12:28) Al: Feels like it’s something out of a horror film. (0:12:31) Kev: That’s incredible. Oh, I love dumb eyes. Oh, that’d be great. (0:12:38) Al: All right, should we get into some news? (0:12:41) Kev: Oh, you mean a lot of news. So much news. (0:12:43) Al: So, yeah, we have some games that have released (0:12:49) Al: that I completely missed when I was doing my catch-up (0:12:52) Al: of all the news in the break. (0:12:57) Al: So we’re just gonna quickly go through those. (0:12:59) Al: First up, we have Whimside, Whimside or Whimside. (0:13:03) Al: I don’t know how they want it to be said, (0:13:04) Al: but it’s one of those. (0:13:04) Kev: Yeah (0:13:06) Al: So that is out now. (0:13:08) Al: So a hoo to windside. (0:13:08) Kev: That’s (0:13:10) Kev: That’s the desk that’s your rusty like Pokemon collector (0:13:16) Al: Correct, yes. (0:13:17) Al: It’s a creature collector, the game that sits at the bottom of your screen, and fits easily (0:13:18) Kev: Which (0:13:22) Al: into your routine. (0:13:23) Kev: It looks kind of in-depth I don’t want to use it as a you know thing on the side (0:13:28) Kev: But I am kind of interested to just play get (0:13:32) Al: Yeah. It has 194 reviews so far, very positive 85%. So that’s good. (0:13:39) Kev: some look some of those were also just pokemon there was just a squirtle in in that trailer (0:13:46) Al: Well Squirtle is just a blue turtle, so come on. Next we have Herdling, they are also out now, (0:13:49) Kev: it is you’re not wrong yeah that’s true (0:13:56) Al: came out on the 21st of August, that one wasn’t one that I missed because it’s only just out. (0:13:56) Kev: they nope that just came out that’s (0:14:01) Al: So that is the you’re gathering a herd of mysterious creatures on a stirring and beautiful (0:14:07) Al: journey into the mountains. And this is published by Panic, they’re… (0:14:08) Kev: It’s Journey, the game Journey, but cows. (0:14:16) Al: the Untitled Goose Game people and also the… (0:14:22) Kev: Wow, that looks nothing like a criminal ghost game. A publisher? Okay, okay. (0:14:25) Al: No, well they’re just the publisher, they didn’t they didn’t write the game, but they’ve (0:14:33) Al: Panic are also the they’ve turned into a publisher as well. But they’re also the, and I’m just trying (0:14:41) Al: to remember the name of it. Nope, nope. (0:14:42) Kev: one game give me a hint is it stray oh oh my goodness wow these guys are heroes (0:14:47) Al: In our game the Playdate, the console, they also did the console. (0:14:54) Kev: hurdling exclusive to the play date or with the tool exclusive to the play date where you use the (0:15:00) Kev: crank to herd the cows uh oh okay yeah so these guys are (0:15:01) Al: Oh, they did fire watch as well. (0:15:12) Kev: gonna publish weird things that’s cool good for them i’m actually more interested in hurdling now (0:15:20) Kev: now that I have this I mean not that the publisher just the developer or whatever you know but uh (0:15:22) Al: Yeah, I (0:15:26) Al: Yeah, but I mean a publisher tells you something especially when they’ve only published like 10 games or something so (0:15:32) Al: It’s not like they’re throwing them out there. They’re taking anything that comes (0:15:36) Al: unlike some other games publishers (0:15:38) Kev: But (0:15:39) Al: But yeah, I mean it looks much more kind of fire watchy than it does anything else in terms of it’s because obviously fire watch is (0:15:44) Kev: Yeah (0:15:46) Al: much more (0:15:47) Al: straight and serious and (0:15:49) Kev: Yeah (0:15:50) Al: and they look. (0:15:52) Al: kind of meditative, almost. (0:15:53) Kev: Yeah (0:15:55) Kev: Yeah, it’s not yeah, that’s a good way of describing it right very Zen sort of thing (0:16:00) Kev: Just walking with some cows up a mountain (0:16:00) Al: Hmm. Big haticos. (0:16:05) Kev: The character even wears red like the journey (0:16:08) Kev: Character with the scar. It’s fine. Journey is a good game (0:16:14) Al: Next we have a ritual of Raven, which is also out now. (0:16:20) Al: So this is an isometric, story-based farming game. (0:16:26) Kev: cards, lots of cards, everywhere. I don’t understand the mechanics. Do you farm (0:16:34) Kev: with cards? It kind of looked like that. (0:16:38) Al: Yeah, I think so. I think you use the cards to create spells because you’re awake (0:16:43) Kev: okay right let’s see enchant constructs to help grow herbs and ingredients to help you complete (0:16:49) Kev: your book of shadows using the mystical deck of cards you’ll be able to enchant constructs to (0:16:54) Kev: plows plow sow seeds water and harvest them for you collect all 22 constructs and create thriving (0:17:01) Kev: herb garden um so yeah looks like you do use the cards to make stuff to farm that’s kind of (0:17:08) Al: Yeah. Yup, so that’s out now. Next, we have Abyss New Dawn. This is out in early access now. (0:17:17) Al: I think they had a delay. Are these the ones that delayed the game? They were meant to come (0:17:24) Al: out and then they were like, “Oh no, we’ve got an issue.” There we go. This is the one. Abyss (0:17:26) Kev: Did I lose the button, too? (0:17:31) Al: New Dawn release may be delayed by a few days. During Steam’s review process, our latest build (0:17:36) Al: was rejected due to a technical issue of three achievements. (0:17:38) Al: We’ve already fixed or submitted the build for approval. Steam usually takes three to (0:17:43) Al: five days for the review, so the release date may be delayed until August 25th. It was not. (0:17:48) Al: It ended up releasing Friday 22nd, so I don’t think it was delayed at all, but they thought it might be. (0:17:49) Kev: Yeah, um, so this, first of all, I hate. (0:18:02) Al: Oh yes, this is a warm village above a deadly abyss below. Will you farm in peace or dive in? (0:18:10) Kev: Okay, so first of all, I hate that name, like good heavens what an awful name, just like, it’s just so generic, it doesn’t tell you anything, um… (0:18:14) Al: Yes, also it feels like it’s the second in a series. This is the sequel to Abyss. It’s (0:18:24) Al: Abyss New Dawn. But I don’t think that’s the case. It is not the case. (0:18:25) Kev: yeah yeah okay this is gonna sound kind of weird this this game doesn’t look (0:18:34) Kev: like it was AI generated but it looks like the concept was generated concept (0:18:40) Kev: because it feels like it has so much going on like all these hallmarks you’ve (0:18:44) Kev: got Animal Crossing as characters you got farming you got fishing (0:18:49) Kev: customization and then the abyss the abyss is actually just dinosaurs it’s (0:18:54) Kev: It’s just a dinosaur world. (0:18:55) Kev: I don’t know. It looks well made. It’s a tough market out here. (0:19:04) Kev: That’s all. (0:19:04) Al: Yeah, I’m not seeing anything make me want to play this. (0:19:06) Kev: No, as much as I love dinosaurs, I’d rather play paleopine. (0:19:13) Kev: I would, I’m not trying to entertain them. (0:19:16) Al: Yeah, do you want to fight dinosaurs or do you want to tame them? That’s the question. (0:19:21) Kev: Also, so they have the Animal Crossing decorate your house because, of course. (0:19:25) Kev: The one question I don’t see, and I think this is a big problem a lot of games have, (0:19:30) Kev: can you actually use the furniture? Can you sit in the couch or lying in the bed? (0:19:36) Kev: Because that kills me when you can’t, and a lot of games do it. But anyways, yeah. (0:19:43) Kev: Bismuthon, that’s early access. I probably won’t play it. Bite Slime, that’s in the video. (0:19:55) Kev: Not fight slimes or anything, just fight slime singular. Or the general concept of slime, I guess. (0:20:05) Al: Yeah, yeah, I don’t I’m not excited to to play this let’s put it that way (0:20:11) Kev: I’m not either (0:20:14) Al: All right moving on to something I am excited to play (0:20:17) Kev: Okay, okay, I tried (0:20:18) Al: Starbirds (0:20:20) Kev: Okay, let’s see here. So I tried looking at this. Oh, yeah. Yeah. Remember this one now. Yeah. Yeah (0:20:21) Al: Starbirds (0:20:24) Al: So so starbirds have announced that the their early access is releasing on the 4th of September. So just to (0:20:33) Al: So, remind people. (0:20:35) Al: This is the game made by the people who did Dorph Romantic, and it is based on the YouTube channel Kurtzkazat in a nutshell. (0:20:49) Al: They do science-based videos, very interesting videos, all very meticulously researched and stuff. (0:20:56) Al: And this is in their art style, and it is an asteroid-based building and resource management game. (0:21:03) Kev: yeah that yeah it’s it’s um it’s a lot those are a lot of words but the good the game the game looks (0:21:08) Al: You know Dorph Romantic, right? You know the game. You don’t know Dorph romantic. You would (0:21:10) Kev: good I don’t want to like I don’t actually no no hold on (0:21:16) Al: you definitely recognize it if you clicked on it. Click through to the developer on Steam (0:21:20) Al: and click on Dorph romantic. It’s a really record. It’s kind of it’s got the like tiles (0:21:25) Al: like the hexagon tiles and it’s it’s like a building puzzle game. Yeah, it’s pretty (0:21:31) Kev: That is that is just settlers of Katon the game (0:21:37) Al: it, it, it, it pretty much. (0:21:38) Al: Um, but it’s single player, I think, um, it’s got 15,000 overwhelmingly positive reviews. (0:21:40) Kev: Sure sure (0:21:46) Al: It’s a very big game, they’re romantic. (0:21:47) Kev: Oh, I’m sure okay, is it good to have you played it? (0:21:53) Al: I haven’t played it, but I mean, there’s overwhelmingly positive on the Rivens team. (0:21:58) Kev: That’s true well (0:21:59) Al: So like people like it. (0:22:01) Kev: I guess so that’s true (0:22:02) Al: It’s not, I’m not, I’m not the biggest management game guy. (0:22:06) Kev: Yeah, that is true (0:22:08) Kev: So I’m also okay for starboard. So it is very heavy on the management. You have networks of cables and roads and flow (0:22:16) Kev: But I think the art style is very charming (0:22:19) Kev: very cartoony (0:22:20) Al: What I like about it as well is it’s very small scale. (0:22:24) Al: So I think one of my issues with management games is, (0:22:27) Al: here’s an infinite canvas, make something. (0:22:31) Kev: Yeah. Mine it. (0:22:31) Al: And you’re like, but maybe I don’t want to. (0:22:33) Al: And what this does is it goes, here’s a mini asteroid. (0:22:36) Al: Mine it. (0:22:37) Al: And then those all connect together eventually. (0:22:40) Al: And so it does create this bigger thing, (0:22:41) Al: but it’s like much smaller scale at the start. (0:22:44) Kev: Very piecewise. Yeah. Yeah, I see what you’re saying. Yeah, I think that’s cool too. Very (0:22:44) Al: I like, yeah. (0:22:51) Kev: Like discrete as in with the E at the end (0:22:56) Kev: Discrete units of (0:22:59) Kev: Resource management and then you connect them all together for a bigger network. I like it. That’s a fun idea (0:23:06) Kev: Also your birds I (0:23:08) Kev: Like I like to parrot a toucan. I don’t know what bird that is. Looks like it has a toucan beak but parrot (0:23:14) Kev: So I’m not sure I like that bird (0:23:16) Al: Alrighty, so that yeah, that’s 4th of September that comes out, Starbirds. (0:23:21) Kev: That’s sooner than it should be. Oh, where did all this go? Jeez (0:23:28) Al: Yeah, that’s two weeks away, less than two weeks away. (0:23:30) Al: That’s a week and a half away. (0:23:30) Al: That’ll be a week away when this game episode comes out. (0:23:32) Al: Alrighty, next we have Lens Island. (0:23:36) Al: They’ve released their 1.1 update. (0:23:38) Al: That is out now. (0:23:40) Al: That includes, it is the community feedback update. (0:23:42) Al: update. It brings a bunch of changes such as free (0:23:46) Al: camera orbiting. Okay, junk loading settings and performance (0:23:51) Al: boost, you can change how far away you can see things, which (0:23:54) Al: is really cool. If you’ve got like, a really good computer, (0:23:57) Al: you can see islands miles away in the distance. I really like (0:24:00) Al: that because yeah, that’s really nice. Increased performance of (0:24:05) Al: spending farms always good. A sorting button for storage items (0:24:09) Al: should have been there in 1.0. Edit constructions with new move (0:24:13) Al: button. The move button should have been 1.0. When Earth was (0:24:16) Al: this was one of the things I complained about in the in my (0:24:16) Kev: Yup. (0:24:18) Al: review of it. Why on earth? Why on earth did I have to delete (0:24:20) Kev: Yup. (0:24:21) Al: something and recreate it? So silly. You did at least when you (0:24:22) Kev: Yup. (0:24:25) Al: recycled something, you got all the materials back. So you (0:24:26) Kev: Right, right, right. (0:24:27) Al: didn’t waste anything. But it’s just still such an annoying (0:24:30) Kev: Yeah, I agree. Like, I feel like almost every game that has you, you know, building constructs or buildings or whatever should have this feature. (0:24:38) Kev: And a lot of them don’t. A lot of, I don’t know why. (0:24:42) Al: Yeah, another thing that should have been in there is the crop status UI, so if you hover over a crop, you can see whether it’s ready to harvest or not, which is good. (0:24:52) Kev: That seems important. (0:24:53) Al: Yeah, yeah, I found it later on. So after the podcast, I read that I found out that you can craft a scythe, and if you use the site that only gets rid of things that are harvestable, but before that, you just have to guess. (0:25:05) Kev: Oh, that’s good. That’s good. Good good (0:25:12) Al: So you can create a new companion, the black bear, so you can get an animal black bear companion. (0:25:18) Kev: Now this I like just because I like bears in general good good for you. He added a bear (0:25:24) Al: Yeah, yeah, I think I’m probably gonna stick with my dog. I like my dog, but (0:25:26) Kev: Can you pet the bear? (0:25:30) Kev: Yeah (0:25:31) Al: There’s tempting (0:25:35) Kev: I’m tempted. I don’t play this game. But if I did I’d get a bear (0:25:39) Al: Haha, I (0:25:42) Al: Haven’t played it for a few weeks (0:25:43) Al: But I will hopefully get back into it at some point the problem is this is the one that I have to play on my (0:25:48) Al: computer with my mouse and keyboard, so you know and (0:25:53) Al: Next we have Disney Dream. (0:25:54) Al: I’m just going to say a new episode. (0:25:56) Kev: What property is it today or this time? (0:26:01) Al: This is the emotional rescue update. (0:26:04) Al: Let’s see. (0:26:06) Al: Joy and sadness. (0:26:08) Al: You’ve got, so there we go. (0:26:10) Al: We’ve got inside out, that’s what it’s called. (0:26:11) Kev: Inside out as in joy and sadness TM, but the capital letters (0:26:19) Kev: That (0:26:21) Kev: How should I put this like this is a (0:26:25) Kev: complete nonsensical like (0:26:28) Kev: There’s no logic in this world because it’s just whatever cartoons (0:26:33) Kev: but it (0:26:34) Kev: But despite that, I don’t know it feels weird that you can hang out with you know (0:26:40) Kev: and psychological constructs. (0:26:41) Kev: You win. You know, the rest of the guys are actual lions or dogs or people. (0:26:48) Kev: But, whatever. I liked Inside Out. I didn’t see Inside Out, too. (0:26:53) Kev: Inside Out, first one, was a good movie. (0:26:55) Al: I enjoy, I think Inside Out 2 was just as good if not better than Inside Out 1. (0:27:00) Kev: Ooh! Ooh! That’s interesting. I’ll have to check that out. (0:27:03) Al: It’s very good. I think that so many sequels, I understand why people get frustrated with them, (0:27:09) Al: but I think Inside Out was not, I mean, whether it was a cash grab or not, I don’t care, right? (0:27:15) Al: Like it doesn’t feel like a cash grab, it feels like a continuation of the story in good and better (0:27:15) Kev: Yeah (0:27:20) Kev: Sure, I mean (0:27:22) Al: ways, right? Like it’s, it takes the concept. (0:27:23) Kev: Yeah (0:27:25) Al: And it goes further with it in a way that can completely break you. (0:27:27) Kev: Yeah (0:27:30) Kev: Sure sure, I mean, yeah, okay, it’s not (0:27:34) Kev: It’s difficult but being a cash grab and being an excellent sequel are not mutually exclusive (0:27:40) Al: Exactly. (0:27:41) Kev: Um, just very, very rare, but, but it is, it, it’s theoretically. (0:27:45) Kev: Possible. So sure. Um, okay. I, I have one question from the sequel. (0:27:50) Kev: Okay. So you remember in the first movie, you, sometimes you see the, (0:27:55) Kev: the minds of other people, the parents or whatever, (0:27:57) Kev: and they have the five emotions. (0:27:58) Al: Yes. No. Explain why they weren’t there with the main character who I can’t remember the (0:27:59) Kev: Do they explain why all these other emotions weren’t there? No. (0:28:05) Kev: Darn it. Darn it. (0:28:11) Al: name of, but not why the new ones wouldn’t be in Riley, that’s the name, yeah, but why (0:28:13) Kev: Riley. (0:28:16) Kev: Yeah. Darn it. That’s fine. That’s fine. Yeah. I mean, I mean, I mean, (0:28:16) Al: they wouldn’t be in the other ones. No, they don’t explain that. No, they do explain why (0:28:21) Kev: it makes sense that you get new emotions as you get older. (0:28:23) Al: why they’re not in Riley. (0:28:25) Kev: You get, you know, more nuanced. It’s totally makes sense. (0:28:28) Al: Yeah, the metaphors are both fun and painful. (0:28:35) Kev: Now you say, is it painful? Cause it’s too real. (0:28:38) Kev: Is that what it is? Oh, yeah. (0:28:42) Kev: Oh, yeah. (0:28:42) Al: a little bit yeah you’re a big anxiety boy aren’t you yeah yeah then then then yeah (0:28:45) Kev: Yeah, yeah, yeah, yeah, yeah, I know, yeah. (0:28:52) Al: watch it but but watch it on an emotionally stable day (0:28:52) Kev: Oh, oh, so it can be so that was so the rest of your day can be emotionally unstable. (0:28:58) Al: or you know semi-emotionally stable (0:29:08) Al: no I think I think it’s one of those ones where it will break you but in a healing way (0:29:12) Kev: Sure, sure. (0:29:13) Al: you know like therapy you know you go into therapy and sometimes you come out crying (0:29:14) Kev: Yeah, no, I get that. (0:29:16) Kev: Yeah, yeah, yeah. (0:29:18) Al: but also you feel better in some ways as well it’s kind of like that (0:29:22) Kev: Yeah, I get that. (0:29:22) Kev: Yeah, no, I know what you mean. (0:29:24) Kev: I mean, like, like the first one, the shocker. (0:29:26) Al: not that watching watching films obviously important to note watching films is not a (0:29:30) Al: suitable alternative to therapy do therapy please and thank you (0:29:34) Kev: Yeah, that’s that’s a good thing to do that (0:29:36) Al: if you can if you can afford it if you can’t talk to your friends (0:29:38) Kev: You go go or (0:29:42) Kev: Okay, yeah, here’s my my PSA helpful hint for the day (0:29:46) Kev: I always always recommend because therapy can be very expensive, right? (0:29:52) Kev: Especially on the states where we have to deal with you know medical insurance and yada yada (0:29:57) Kev: If you find that to be a challenge go seek out your nearest University (0:30:02) Kev: They may have a clinic with students. (0:30:04) Kev: They may have a clinic with students in training to be full psychologist/counsellors, which is usually generally affordable. (0:30:06) Al: Hmm. (0:30:10) Kev: Or they can make it affordable. (0:30:13) Kev: And it’s pretty okay because they still are supervised by actual, you know, fully certified therapists and whatnot. (0:30:20) Kev: So, yeah, go look at your local university. (0:30:24) Kev: Anyway, so that’s Disney Dreamlight Valley! (0:30:30) Al: - Yes, that’s Disney Dreamland Valley, go to therapy. (0:30:37) Al: Next, we have Overthrown, (0:30:39) Al: they have released a coastal update. (0:30:42) Kev: Okay. (0:30:42) Al: So that includes some coastal related things. (0:30:45) Kev: Okay, so I saw that and my first question was what is overthrown? I did not remember this game at all. (0:30:50) Al: This is the one where you can like pick up the sawmill (0:30:54) Al: and throw it at trees and it’ll turn the trees (0:30:56) Al: into planks of wood, stuff like that. (0:30:58) Kev: Yeah, which is (0:30:59) Al: It’s like the. (0:31:02) Kev: The very it’s very cool concept to be honest I saw it (0:31:07) Al: and you can also in their ritual run. (0:31:08) Kev: Yeah, you are not running across water and everything (0:31:13) Kev: And it’s multiple. It’s it’s chaotic and and boy that that main character (0:31:18) Kev: They’re the default design or whatever that is a breath of the wild outfit. That is blue link blue (0:31:24) Al: Yeah, fair. (0:31:27) Kev: But but it’s fine (0:31:28) Kev: What a wild goofy game (0:31:30) Kev: What a novel idea to pick up the sawmill and chop down the whole forest by running with it (0:31:37) Kev: We’re throwing buildings at the invaders that’s good stuff. I like that. That’s fun (0:31:43) Kev: Coastal I like coastal stuff you can throw pirate ship now (0:31:46) Al: All right, next we have Starsand Island have released a trailer for the game. (0:31:54) Al: Have you watched it yet, Kevin? (0:31:56) Kev: let me see which one is this no this is not the hold on there’s a lot of games (0:32:03) Kev: trying to merge one this isn’t the allegory allegory game (0:32:08) Kev: yeah no we’ll get to that later oh gosh I missed this one I was going through (0:32:15) Kev: the doc and it’s this one actually let me see here live reaction okay those are (0:32:20) Kev: pretty graphics hate the name of course goes without saying oh that’s anime that (0:32:25) Kev: That is some anime. (0:32:27) Kev: Uhm, okay, a lot of customization, farming, cat, ooh, is that an arcade? Actual arcade? (0:32:34) Kev: Why is it always snake? They always be, “Oh, you’re right, on a deer there’s some pandas, and a bamboo raft, so we can go build your aquarium.” (0:32:45) Kev: Oh, I kind of remember, yeah, I remember this, build the house, 3D spirit favor house, yeah, yeah, yeah, water slide into the ocean. (0:32:53) Kev: There’s a lot of stuff. (0:32:56) Kev: Yeah, build your 3D Animal Crossing Spiritfare pool party house. (0:33:03) Kev: Okay, that’s… (0:33:05) Al: I feel like this game is either going to be another Stardew Valley like a big really popular (0:33:12) Al: really good farming game or it’s Sugardew Island again and I can’t tell which like I (0:33:14) Kev: Yeah, there is a metal ground, you don’t think so? I kind of, I mean, I mean, you have reason (0:33:19) Al: don’t think there’s going to be a middle here I don’t know for this game like there are (0:33:25) Al: many games in the middle ground I don’t think this one can be in the middle ground it’s (0:33:29) Al: one or the other like it might be that this game is entirely fake I’m still not convinced (0:33:37) Kev: to believe that there’s a guy playing guitar with ostriches and sheep, there’s backup dancers. (0:33:43) Kev: That’s… (0:33:46) Kev: I like that. I don’t know if it’s real. (0:33:48) Al: you can get a boat with a water slide (0:33:48) Kev: But… (0:33:50) Kev: Into the ocean. (0:33:53) Al: for some reason. I’m so confused about the boat. Where’s the boat? (0:33:54) Kev: Yeah. (0:33:59) Al: Like, am I riding the boat somewhere? Because I can customize the boat, (0:34:03) Kev: Yeah, it makes you think like it’s your main base, but they show you a room. Yeah, you (0:34:03) Al: right? But it’s not. You’ve got a farm. (0:34:10) Al: So what is this? Why is this boat? Is it from traveling places or is it just a (0:34:13) Al: second home? Why was I going down the slide in (0:34:15) Kev: Probably (0:34:17) Al: might feel soon. (0:34:19) Al: So many questions. (0:34:20) Kev: There’s a lot of questions what why are you writing a legendary Pokemon not the ostrich the deer one (0:34:26) Al: And an ostrich. (0:34:29) Al: Yeah, I know I saw the deal, but the ostrich definitely looks (0:34:32) Al: fine. I would ride an ostrich. That sounds fun. (0:34:33) Kev: I (0:34:34) Al: Also, there’s a baby chick on the ostriches head for some reason. (0:34:37) Kev: It does something, you know us oh, yeah, there are there is chick. Oh, I think you customize the ostrich (0:34:44) Kev: I see one the flower too. I don’t know (0:34:46) Al: There’s a snake minigame where instead of a snake, you’re a capybara. (0:34:50) Kev: Which is I don’t like that concept I (0:34:54) Kev: Don’t like yeah, no or rather the the cap of the air gets longer. No, I don’t get that (0:34:54) Al: Of a long capybara. (0:35:03) Al: Oh, you’re fine with a long capybara just as long as it stays the same length. (0:35:04) Kev: You (0:35:06) Kev: Yes, I don’t I don’t like yes, it’s the increase here that’s making me uncomfortable but (0:35:06) Al: Is that what you’re saying? (0:35:13) Kev: Yeah, yeah (0:35:15) Kev: It’s a wild game. I (0:35:18) Kev: Don’t know (0:35:20) Kev: it looks real enough, but (0:35:24) Kev: You can put a carousel in the middle of your boat (0:35:28) Kev: It’s wild. I (0:35:30) Kev: I don’t know what what is the point of all I like. (0:35:33) Kev: What is the impetus here? Why do you write ostriches? I don’t get it. (0:35:37) Al: You get round fast, obviously. Come on. (0:35:39) Kev: Yeah, you know, apparently writing ostriches is incredibly dangerous in real life. (0:35:45) Al: Well yeah, obviously. They’re terrifying birds. (0:35:46) Kev: Yeah, yeah, but like, yeah, they are. (0:35:52) Kev: I like them, though. Anyways, I mean, it it has caught my attention (0:35:57) Kev: just because it’s it’s I don’t know what to make of it. (0:36:03) Kev: It hasn’t it hasn’t put me off. (0:36:06) Kev: So good for you, Star Santa, even with the name, you’ve you’ve caught my attention (0:36:11) Kev: to a degree, Star Santa Island. (0:36:13) Al: I also worry that there might just be too much in this game, that’s always a problem (0:36:17) Al: with these games. (0:36:18) Kev: You know, it feels like that’s kind of a recurring theme these days. (0:36:23) Kev: Like they’re just do stardew, but bigger or add more and bloat and bloat and oh, (0:36:34) Al: Well, we’ll see. We will keep you posted on this game. (0:36:38) Kev: We’re obligated to. (0:36:42) Al: Next, we have Harvest Moon Home Sweet Home Special Edition. (0:36:47) Al: So this is the console version of this game for Switch and PS5. (0:36:53) Al: We now have a price. It is $40 and it’s up for pre-order now coming out Q4. (0:37:00) Kev: It’s… we all know what it is. It’s the harvest moon. The Natsume… (0:37:10) Kev: Well, I’m not gonna get it, I’ll be honest. (0:37:13) Al: That’s fair. I will say, I still think this is actively a good game. My big question is, (0:37:22) Al: is there going to be an update coming to the mobile version that gives us the stuff that (0:37:26) Kev: Hmm (0:37:28) Al: this version has, like the hover bike and stuff like that? (0:37:31) Kev: I I wouldn’t rule it out. Not something has been surprising us lately. So maybe actually it’s more than 0% chance (0:37:34) Al: Yep, I never expected an update for this game. (0:37:43) Al: On the console to give us controller support, for example, never expected that and we got (0:37:48) Al: it. So maybe, maybe, but it’s weird that they’ve not done anything about it, like told us anything (0:37:55) Al: about it yet. (0:37:58) Kev: Well, it’s better than scong than in the communication. (0:38:02) Al: Next we have in what is both surprising and not surprising crossovers, like was this on (0:38:09) Kev: I (0:38:12) Al: your bingo guard of crossovers? (0:38:13) Kev: Well, no because (0:38:14) Al: No, but if you said, if you told me this was going to happen, I would say, okay, sure, (0:38:19) Al: I can see that. (0:38:21) Al: And that is Infinity Nicki cross Stardew Valley. (0:38:21) Kev: I. Okay, so to begin with, I was not familiar with Infinity Nicky. So that was my first (0:38:31) Kev: response. What is Infinity Nicky? I watched a I watched the trailer. I watched a gameplay (0:38:32) Al: This is the dressing up game, isn’t it? (0:38:39) Kev: trailer. I still don’t understand what this game is. Yeah, but it’s also gotcha. (0:38:42) Al: I’m pretty sure this is the, uh, yes, it’s the dress up game. (0:38:47) Al: So the whole point it’s, yes, it’s a gacha great dressing up game. (0:38:51) Al: So the collaboration is in Infinity Nikki. (0:38:54) Kev: very anime. Yeah. (0:38:57) Al: It’s not in Stardew Valley. (0:38:59) Al: Um, but I don’t think we know for certain, I’ve not, I didn’t notice (0:39:03) Al: anything in the trailer that gave us an indication as to what it was, but (0:39:05) Al: I’m guessing it’s Stardew inspired outfits in Infinity. (0:39:10) Kev: I thought that 3D… still pixelated, but 3D Junimo was in the game. (0:39:17) Al: Yeah, I think that’s just, this is the trailer. I don’t think that actually is going to… (0:39:20) Kev: Are you sure? Mmm… (0:39:23) Kev: I don’t know. I kind of feel like it is. It felt very… (0:39:26) Kev: That was a very detailed model for just a trailer, in my opinion. (0:39:31) Kev: There’s creatures for, to some extent, in this game. I don’t know what they do. (0:39:36) Kev: But… yeah, I don’t know. (0:39:40) Kev: But regardless, like… (0:39:44) Kev: It’s… (0:39:45) Kev: First of all, it’s… (0:39:47) Kev: It’s so many other Stardew crossovers. (0:39:49) Kev: Like, it’s, you know, 2D pixelated, indie developer, whatever, right? (0:39:54) Kev: Like, it’s kind of on the same realm as Stardew. (0:39:58) Kev: Uh, Infinity Nicky is a very high-fidelity, 3D anime, mohoyo-looking game. (0:40:09) Kev: And so it’s wild to see. (0:40:10) Kev: We started getting upgraded, like just visually, you know, up to that level. (0:40:17) Al: Oh, here’s interesting. So, apparently, Infiniti Nikkei is getting updated to have (0:40:23) Al: homes. Apparently, he didn’t have homes before. And farming. (0:40:27) Kev: Yeah, yeah, yeah, that’s correct. I do I did see that (0:40:32) Al: So, that’s interesting. (0:40:34) Kev: And well, there’s your there’s your Avenue (0:40:36) Kev: What what a get for this infinity Nikki go for the big one and I’ll start it to introduce your new home (0:40:44) Kev: Farming update with it (0:40:47) Kev: Yeah, this this whole thing is wild apparently so the internet thought so too (0:40:52) Al: Yes, so just to clarify, I think this article is mostly clickbait, but I wanted to just (0:40:58) Kev: Yeah, I agree (0:41:00) Al: have a quick chat about it. So this is a random article on a random site. Stardew Valley creator (0:41:05) Al: defends free Infinity Nikki crossover after backlash as he genuinely thought the players (0:41:11) Al: would like it. So I don’t think he’s actually responding to complaints about the fact that (0:41:17) Al: this exists. The quote comes from a tweet where he says there have (0:41:22) Al: been a few collaborations between Stardew Valley and other games over the years. To (0:41:27) Al: be clear, I never received any money from these collabs. I’ve only done them because (0:41:31) Al: I was a fan of the other games or because I genuinely thought the players would like (0:41:34) Al: it. That is not like the headline definitely makes it sound like he’s specifically talking (0:41:40) Al: about this collab. And he and he’s like making it makes it sound like it’s going, Oh, I’m (0:41:44) Al: really sad. People don’t like it. I genuinely thought the players would like it. Like that (0:41:48) Al: doesn’t seem to be the case. And if you look in the YouTube comments for this video, like (0:41:52) Al: it is mostly positive and or mostly just like shock in general, right? (0:41:56) Kev: Uh (0:41:58) Kev: I I don’t know because the (0:42:01) Kev: concern they tweeted is uh (0:42:03) Kev: Just a couple days ago, um right around the time of the trailer dropping (0:42:08) Kev: So I think he might be obviously he’s getting (0:42:11) Kev: He has a lot of people that follow him and send him comments and stuff. So (0:42:16) Kev: he I suspect there was a (0:42:19) Kev: Maybe not a large but you know how these things are a vocal minority of people (0:42:24) Kev: Who complained about this because (0:42:26) Kev: I can see the logic right concerned a star do we that’s a success right he’s (0:42:32) Kev: already getting success from stardew and now he’s collabing with the gotcha game (0:42:37) Kev: which is probably making insane boatloads of money because gotcha games (0:42:41) Kev: that’s what they do so oh look at that and see now he’s collaborating with big (0:42:42) Al: Yeah. Yeah, so well, so yeah, so my I suspect it was a small number of people who are like, oh, (0:42:54) Al: I can’t believe he’s doing this, he must just be getting a bunch of money. And so he’s like, (0:42:57) Al: no, no, I’m not getting money. And that’s all he really cared about doing, right? That’s because (0:43:00) Kev: Yeah, sure, sure, sure. (0:43:01) Al: that’s really all he said is, I don’t get money from the collabs, play it or don’t, I don’t care. (0:43:02) Kev: Yeah. (0:43:06) Kev: Yeah, pretty much. (0:43:06) Al: Right? Like, I think these are fun. And that’s basically what he’s saying, which is a fair thing (0:43:11) Al: to… to point out. I just… (0:43:12) Al: feel like this then article just takes it as like this stupid over the top forced to apologize (0:43:20) Al: because it you know it’s just like oh my word gonna know and then of course I’m playing into (0:43:20) Kev: yeah yep and then and then QS I think the 3d dream was part of it I’m still (0:43:24) Al: that by talking about it. I’m still not sure what this collab actually is as well but it (0:43:34) Kev: I’m standing by that (0:43:35) Al: we’ll see. Well I think it’ll just be inspired designs but we will see. (0:43:40) Kev: yeah I don’t know how should I put this it’s wild to me that started concerned (0:43:48) Kev: I knew what this game was from what I’ve seen. (0:43:50) Kev: in other interviews he seems a little out of touch with the gamesphere but here we are (0:43:54) Al: Yeah, maybe. All right, to finish off the news, we have two new games to talk about, (0:44:03) Al: and I don’t know why, but this is apparently horror time. One of them is called We Harvest (0:44:10) Al: Shadows, a single-player first-person farming horror allegory, (0:44:14) Al: become a recluse, build up your farm, and survive the lonely nights. (0:44:18) Kev: Yeah, this is what I said was the allegory game, um, yeah, um, this is, this is just straight (0:44:21) Al: All right. Okay. There we go. (0:44:26) Kev: horror. (0:44:27) Kev: There is no cozy here. (0:44:29) Kev: Um, it’s full 3D, first person, spooky lighting, you know, uh, run down shack you’re living (0:44:38) Kev: in. (0:44:39) Kev: You are leading a lamb to a sacrifice, it looks like, I don’t like that. (0:44:45) Kev: Um, okay. (0:44:48) Kev: I hate about, um, not just games, but like, I hate when anything describes itself as an (0:44:56) Kev: allegory or allegory, excuse me, um, uh, because like, that kind of defeats the point. (0:44:58) Al: Yeah. (0:45:04) Kev: You know, you should be able to figure it out. (0:45:04) Al: Yeah. Also, an allegory to what, right? Like, you can’t just say that. (0:45:06) Kev: And the worst part, exactly, right? (0:45:09) Kev: Exactly. (0:45:10) Kev: If you’re gonna tell me, okay, what is it for? (0:45:13) Kev: Tell me. (0:45:14) Kev: Right? (0:45:15) Kev: If you’re going to be, you know, maybe you’re inspired off. (0:45:18) Kev: Something or give me a general idea. (0:45:20) Kev: I guess I can get it, but, but you’re just okay. (0:45:25) Kev: Why were you telling me you’re, you mean something? (0:45:28) Kev: That’s like, this game has thoughts. (0:45:31) Kev: This game has emotions. (0:45:32) Kev: Okay, good for you. (0:45:34) Kev: I would hope your game does, but yeah, it’s very bizarre. (0:45:37) Al: Yeah, what am I meant to do with this information? Right? Bizarre. (0:45:44) Al: Oh my word, those creatures are horrifying. Sorry, (0:45:44) Kev: But anyways, the game itself… (0:45:46) Al: I was just watching the end of the trailer and just got jump scared from that horrible creature. (0:45:48) Kev: Yeah, yeah, yeah, yeah, that said, I was about to say that exactly, the it is very just straight horror, those are Resident Evil-esque looking creatures at the end of that trailer. (0:46:00) Kev: Um, and you got a shotgun, and I don’t know what you’re supposed to survive, and you’re still farming somehow, apparently. (0:46:08) Kev: Um, yeah, I’m generally not a big horror, like straight horror. (0:46:10) Al: Obviously. I mean, why not? (0:46:18) Kev: Um, at least game-wise, um, so I don’t know if I’ll be checking that out, but it’s a little more refreshing than, than, you know, what is this, Star Sand Island baby? (0:46:31) Kev: A bit, it’s New Dawns, but definitely more exciting than that. (0:46:32) Al: And the other one, which I’m not 100% sure whether we have or haven’t talked about this (0:46:41) Al: one, because like some things are ringing bells. (0:46:42) Kev: We have I or I am like positive or do we talk about just on discords? (0:46:44) Al: We have talked about this, right? (0:46:48) Al: It’s not, it’s, this is the thing I can tell, it’s, it’s on, it’s not, it wasn’t on my list (0:46:49) Kev: I can’t remember because it was on a direct (0:46:54) Al: of games that are upcoming. (0:46:56) Al: So I either didn’t talk about it or I forgot to put on the list, but anyway, we’re talking (0:47:02) Al: about it. (0:47:03) Al: That’s never a way. (0:47:04) Al: The interesting thing about this one is the pixel artist is the one who did Celeste. (0:47:09) Al: So that’s exciting. (0:47:10) Kev: - Yeah, so that’s good work already. (0:47:12) Al: After quitting her dead end job, Fiona starts over on a farm and becomes the immortal hero (0:47:17) Al: of a dead God. (0:47:18) Al: Make friends, fight through horrors and pay your debt in this nightmarish life sim RPG. (0:47:24) Al: This is giving Cult of the Lamb. (0:47:26) Kev: yep it’s it’s still stardew-esque because you have a town and you’re interacting with characters and (0:47:33) Kev: possibly romancing but genuine horror there are some

On this episode of Off the Books podcast, Taylor is joined by special guest, Pam to discuss all things Jacksonville Rays Series. With the new installment of "Pucking Strong" Taylor and Pam discuss the other three books that came before and what they hope to see from Emily Rath's new very anticipated hockey romance. With this one being a MM romance between star player, Henrik, and the teams intern physical therapist, Teddy. Grab your blanket, a favorite drink and cozy up to this new episode of Off the Books.

Kiera and Kristy break down a few reasons why your practice might not seem (or might not be, period) to have any money. They touch on how to find your profit point, knowing your debt, staying on top of collections and AR, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today I have Kristy with me and I'm super excited because today is one of my favorite things to do as consultants and I call it office autopsy. ⁓ Don't worry offices, this is a mix of a few offices because believe it or not, offices think that they're on individual islands and believe it or not, you're not. ⁓ Multi-practices actually struggle, they actually do the same things that you struggle with. And so we just wanna make sure that we bring, we're not going to ever disclose who this office is.   We will mix a few offices together, but I think for people to see what the office's pain point was and then what as consultants were able to do. Kristy, we have some really fun ones. so Kristy and I decided we wanted to podcast today about some office autopsies of what, hopes to help more offices. So Kristy, welcome to the show today. How are you?   DAT Kristy (00:48) Good, thank you. Pleasure to be here.   The Dental A Team (00:50) Of course. Well, I'm super happy because I think the one that we run into a lot ⁓ is we call it cash flow row or cash flow woes, like whatever you want to talk about. But it's really when an office comes to us and they seem to not be able to figure out what's going on. ⁓ They feel like they're producing. Sometimes they're producing, sometimes they're not. So we'll kind of discuss like how to know if you're producing enough or not. But then they feel like they just like have no cash. And so giving some background.   Like I said, I'm going to blend a couple of practices together, but we have kind of going to do like two simultaneous ones. One practice was producing really, really well, but literally the owner felt like they had no money. We're talking like flat broke, felt like they were completely going to go under, had no money, but yet their production numbers were really good and their P &L looked really good. And we're just like, it showed on the P &L. I think, Kristy, you'll find this too, offices get so frustrated.   I got so frustrated and angry with my CPA when they said, well, Kiera, like according to the numbers, you have money. And I'm like, great, high five, jerk. I have no money in my bank account. Like it's the most infuriating feeling in the world of my CPA tells me I should have money, but there's no money. Flip that too on the other side when a practice isn't quite producing what they need to be producing to pay for their expenses. And they feel like they have no money and they are flat broke, which in reality that practice is flat broke because they need to produce more or they need to cut.   So we're gonna kind of dig on both sides of these with office autopsies of what we see, what we've been able to do. And let's start, Kristy, on the side of what do we do? Like, okay, first step, how do we find like the profit point? Like, how do we figure out what should an office be producing? Because I think that's also infuriating when doctors are like, but I'm just producing. I feel like I'm trying to out-produce my problems. Like, I don't know how to produce more. ⁓   how do you, Kristy, as a consultant, come in and help offices just gain that clarity? Because I think sometimes when we know the North Star and we know what we should be targeting, it actually becomes a lot easier to then build block schedules and then figure out what our overhead should be. But how do you help offices even dig into that? As point one to figure out, let's autopsy both of these practices, I think this is step one to really getting clarity.   DAT Kristy (03:00) Absolutely. I agree with you, Kiera. ⁓ The first step is to understand how much we're paying for things. What is the cost to keep the doors open? You know, we talk about overhead, right? But what is overhead? It's everything that we have to pay within a month. Rent, utilities, staffing, right? The other thing that I want to point out is many doctors don't include themselves in that. And I definitely want to pay them   The Dental A Team (03:16) you   DAT Kristy (03:30) Just like if they were an associate in the practice and so we want to include that in that overhead cost if you will and find that What I like to call profit point so we know where we're what's our? BAM right   The Dental A Team (03:48) bam, that bare ace minimum, like what do we have to   do? It's kind of like in real life. I mean, I think all of us have a bam in real life. You know what your mortgage or your rent is. You know how much it costs you to like do your groceries. You know how much daycare is, you know how much it costs you for like your Amazon spending. And some of those are fixed costs. So fixed are like your mortgage or your rent. You can't really change those. Those are fixed for you. Yes, like I get it. The semantics, we're not CPAs here. We're not like, that's not our world.   The semantics are can you change your rent? Potentially you could go find somewhere else. That is an option you could do. But most of the time those are pretty fixed. Just like our utilities are pretty fixed. You can be like my husband where literally our AC goes off at 6 p.m. at night. He freaking freezes us until 6 o'clock to save on these utilities until 9 o'clock. It drives me wild. I'm like in a hoodie freezing, shivering. And then the AC goes off and I'm like roasting. It's really entertaining because he wants to save the $3.   But genuinely speaking, like you're not really going to be saving on those fixed costs. are some fixed ones. Staffing is usually pretty fixed. However, we could add team members or take team members away. So therefore it's not as fixed. But like you said, Kristy, I think it's figuring out in a practice and agreed, doctors should be paid. Like nobody, think that that actually causes more stress for owners. If you don't even know what your paycheck is or you're just taking draws, because then how do you budget your life on a up and down volatile paycheck?   I think that creates a lot of stress versus like, okay, great. Let's just put you at a hundred grand or let's put you at whatever is a reasonable salary. Talk to your CPA. They'll be able to give you that. ⁓ And that can be agreed with Kristy. I like to pay you as an associate, but if right now the practice can't support that minimum should be a reasonable salary of say a hundred grand. So that way you can at least bank on that of getting that paycheck in your practice. Sometimes you have to adjust that, but generally speaking, if we at least give you some type of certainty and clarity,   that's going to help you then be able to budget your life around that too, in addition to budgeting your practice.   DAT Kristy (05:49) Absolutely. In fact, Kiera, sometimes even with startup doctors, I like them to even keep a spreadsheet of their production as if they were paying them as an associate. And then when they start to get profitable, we can back pay those wages. But definitely they have to take care of themselves first. ⁓ I've even seen where they get a little bit of animosity if not, right? Like, staff's driving these cars and they're getting their nails done and they're doing   The Dental A Team (06:00) Agreed.   Mm-hmm.   DAT Kristy (06:19) and I can't even pay myself. So I think it's very important that we understand what that is and work toward that, number one, if we're not there. And then if we are there, adding additional ⁓ percentage to that, which us as consultants can help guide that depending on your goals. If it's paying down debt, paying you as an owner doctor.   ⁓ And you know, we follow the EOS system, so adding those buckets for taxes and those sort of things that come up and we can be prepared for.   The Dental A Team (06:55) Yeah, no, I think it's brilliant, Kristy. And when you said that, I agree. You don't want to not be paid in your practice, because that gets, A, it's stressful, and B, it's annoying, and C, you've got all this debt on you. ⁓ But I also think when we're looking at our practices, there are pieces, so when doctors are like, I'm not getting paid, I just want to remind that sometimes we're being paid through things running through our practices. And so we've got to be careful, because that is,   Like if you didn't have your practice, you'd be paying for that out of pocket. And so that is technically part of your salary, doctors. And I don't want to be the like balloon pop girl over here. I do want to be realistic because a lot of times doctors are like, I'm not making money. And I'm like, but you forgot that these things are running through your practice. So you are being paid for those or those things are no longer coming to you, which is totally fine and legal. Talk to your CPA. Like we want you to do that. There's nothing wrong with it.   But when we're looking and we're like stomping our foot saying we're not being paid, sometimes I even have to remind myself of like, yes, but Kiera, if you didn't have the business, all those costs would be coming out of your W2 paycheck, not your business right off. So agreed with Kristy, when we're looking at this, step one is let's find that BAM, let's find that profit point, let's find out what you have to produce. And then from there, what we need to find out is also in addition to that, how much is our debt?   Because a practice should not have to be covering your debt, but you as a human needs to be covering your debt. So if your student loans, your practice loans, things like that, the practice isn't necessarily a poor performing practice. You just have all this excess of like, my gosh, I have to pay this off, which that's real life for you. And I think that's the difference of a CPA's bookkeeping for you versus your real life living through it. And I can tell you from personal experience, like this is very hard. Sometimes practice loans do go through your   your practice profitability. Again, this is pending on your CPA and how they recommend you do it. But most of the time your student loans and different things like that don't run through the practice. So, but you as a human need to have enough money to be able to pay for all those things. So I think it's finding out the practices, BAM, like Kristy said, finding out your personal BAM, because that might be different. And then from there, let's tack on 10 to 20 % beyond that. So let's say you know you've got to produce 50,000. Well, awesome. 10 % of that would be 55, adding   20 % excuse me, so 10 % of that is going to be an additional $5,000. To do 20 % of that's going to be an extra $10,000. So if I know I've got to do 50, I've either got to produce 55 or 60. Now that becomes much easier and I know beyond that I'm going to have 10 to 20 % leftover of the practice after everything's spent. Our ideal is to get it to where your 50,000 is 50 % of your practice and there's 50 % quote unquote profit beyond that. Now again,   that profit is a little bit funny because if we're doing a 50 % overhead and 50 % profit, doctor salaries usually are not included in that. If doctor salaries are included in that, then usually it's a 20 % profit at the end of that. So I know those two numbers feel a little like disjointed. They've been very disjointed for me. So if you're doing true overhead, we want it at 50%, 30 % doctor pay, 20 % profit. If you want to combine it all together, then it would be 80 % quote unquote overhead, 20 % profit. Now that 20 % profit though,   does technically pay for debt services. So watch that. You might need to scale down our 50 % down a little bit more or 80 % to then be able to offset that. So hopefully that wasn't too confusing for everybody. This is why we're consultants. This is why we help you. But I think when you understand like either need a 50 or an 80 % ultimate goals, we're trying to get 20 % cashflow at the end of the month. think for me, that's like the easiest thing. Like, okay, if I'm producing a hundred grand a month,   I want 20 % of that, so that's 20 grand. So like I'm trying to do easy numbers for all of you. I want 20 grand after everything's paid to still be remaining. Now, one other kicker as a business owner is that 20 % is also taxed. So don't forget that that gets taxed. So if you're at a 30 % tax bracket, well, you gotta take 30 % of 20 grand and then the rest of that you can spend. And this is why I think owners get so frustrated, because it's like, oh my gosh.   Like just tell me how much money I can have. And when I talked to a CPA and Kristy, I think you come across this, like our whole lives up until owning businesses, we've been paid at the W-2. So everything we got paid, we were able to use. Well, now as business owners, everything we're paid, we don't get to use. That's not the way the game works. ⁓ And it's due to write-offs and different pieces like that. So I think just knowing the rules of the game, I remember being so fresh with my CPA and I said, I like you're playing Monopoly with me. Like just tell me the dang rules.   So, and like, don't tell me like, no, you can't pass go, but you can pass go if you do X, Y, Z, but then like, no. So it's really, you've got to have a profitable practice of overhead. That's what we as consultants are really obsessed with. You also as an owner need to be responsible of how you spend. That's not to say you can't spend, but you do need to spend responsibly and you do need to set aside your taxes. And I think when you have all those pieces set up, then you can have guilt free spending because you're paying yourself.   Plus, you know what your true profit is. You've saved for taxes, you've saved for a rainy day, like Kristy was saying. We can put buckets into place to pay down more debt. You can put buckets in place for emergencies in your practice. You can put buckets in place for ⁓ vacations. I have a doctor I was just talking to on Alaska cruise and I was like, how's that bucket working out for you? And he's like, I love it, Kiera, you set it up for me. And I know how much I can spend on vacations. I know how much of my paycheck goes into that portion. He also used to spend an absurd amount on CE. So we set a true budget of how much CE money he could use.   But that's kind of where you then as owners aren't just trying to waffle through this and actually can figure out those profit points. And I do think, Kristy, like as much as we've belabored this so much at the beginning of this podcast, I feel this foundational piece is what makes owners crazy because they don't know the rules of the game. So they start spending all the money. Then you get this huge tax bill. Then you feel mad. Then you feel like you have no money when it's like, no, you did have money. just we accidentally spent it. So now we got to make up for it later because we didn't put these rules of the game into play.   Kristy, you might have a simpler way to do that. What are your thoughts around that?   DAT Kristy (12:49) No, I agree with you 100%. Otherwise, what I find is, you know, business owners, doctors, they just come up with this arbitrary number that they want to hit. But again, just because we're producing something doesn't mean we're profitable. And so they go together, but we have to understand the difference.   The Dental A Team (13:12) I agree. And I love that you said that because production feeds the ego and profit feeds the family. And so it does not matter what you're producing. And I agree with Kristy. It's like, I want to produce a hundred grand. I want to produce 200 grand. Well, high five. Let's help you do that. But on the flip side, let's make sure your expenses are there. And there's another practice I'm thinking of right now where they're like, we have no money. And I'm like, all right, if we have no money, truly it's let's do the checklist. Number one. Like, do you see me even scratch my head? I'm like, if you're not watching the video,   Just know when I hear people say, don't have money. I'm like, all right, it's either a production issue or a spending issue. It's one of the two. So just know those are the only two levers for when you're saying, I don't have money. It's either actually there's a third. There's technically a third. And that is a collection issue too, because we're either not producing enough. And if we are producing enough, we might not be collecting enough. And if we're doing both of those two things, then it's a spending issue. So let's break it down to this office autopsy. Kristy, let's go for a practice that is producing enough.   they don't have money, how did you fix or how did you find out that this practice had a collections issue?   DAT Kristy (14:14) Yeah, well number one we would look at.   How much was their net production and how much are they currently collecting? My minimum benchmark is always to be at 98 % or higher. Obviously, if we can get reservation fees to pre-collect on things, we may see that up a little bit higher. But if they're not at that 98%, what can we do to get them there? What's getting in the way? Is it patient? Is it insurance? Are we not submitting clean claims and getting them back in a timely fashion?   The Dental A Team (14:26) Agreed.   DAT Kristy (14:47) ⁓ But definitely that would be the first place to look.   The Dental A Team (14:51) Yeah. And so Kristy just said the benchmark. If you're not at 98 % collections, then there's a problem. Second piece is look at your AR and if you have more than one month's worth of production in your AR, we also know it's a collection problem. So when we diagnose on this practice, I remember we talked to a doctor and they're like, Kiera, I have no money. Kristy, I have no money. And I remember we're like, so actually you do have money. Believe it or not, the money is there. It's just sitting in uncollected amounts. So Kristy, you even went with another office and like they didn't have money and you just straight up called.   You like went with the office manager and you guys just picked up the phone and started calling on balances to get the money. And I really want doctors to know, and Kristy, I think this is the infuriating part as a consultant where I'm like, no, like you're producing well, you just have to collect the money that you're producing and don't like, don't even feel bad about it. So what do you do for teams that don't want to collect, that have these big ARs? Like what are a few simple steps? Like if that's my practice, I'm-   Hi, Kristy. I'm the doctor today. My team, this does not want to collect money and I feel like I can't pay any bills. What do you do in that scenario as a consultant, Kristy?   DAT Kristy (15:53) Yeah, well, I think we have to dig deeper into their own, like the team members own biases and what's getting in the way and get them comfortable to realize that we're not doing good by our practice and or patients if we're not collecting those balances. So, you know, really seeing what's the roadblock and let's work through it to overcome it because people deserve the care. Patients deserve to be healthy and   And part of that is also paying for the treatment, right? So just digging deeper, figure out what's getting in the way and helping them to overcome, create some verbiage for them to feel confident in being able to collect.   The Dental A Team (16:39) Yeah. And Kristy, I think you do an amazing job as a consultant. think this is where I love being consultants is like, you will actually help them sometimes call on accounts and help them see how easy it is. And ⁓ I also think when we're looking at AR, let's get our best bang for our buck. like, let's sort it to biggest balances and let's call on those first. Like, let's figure out different pieces. And like you said, there might be a myriad of reasons why your team members don't want to collect. don't think typically it's due to the fact that they don't want to collect. I think they're just scared. There's fear.   They're afraid of a patient being mad. They're afraid of not being able to explain the balance on the account. They might not understand why insurance is denying claims. Billing is a whole black hole, just so doctors understand, like there are a lot of nuances there. But I think on that side, if you are producing, like I remember this practice, they are producing like 150 to 200. And I was like, what do mean you don't have money? And we looked at the P &L and we're like, no, according to your P &L, you have money here. And we just realized it was a lack of collection process.   We implemented that Kristy, you helped this practice. They implement, they started collecting and now the doctor's like, wow, like two months later, I feel like I'm like happy as a clown because they literally have money now, but the money was there all along. And that's really like, I think a myth to dispel on this office autopsy is a lot of times the money is actually there. We're just not collecting. We don't have the correct processes in play to do correct insurance verification, to have better estimates, to collect in practice, to then have better ways that we are posting payments.   We don't have a process for how we're calling patients and insurance. And if you don't have that whole process dialed in, that can actually get really daunting for a practice. But Kristy, let's flip sides to the other dark side of this coin where they might not be producing enough. So like we said, it's either a production process, a collection process or a spending process. What do we do on the dark side where they're not producing enough? Like that's scary to me. So what do you do on that? I think there's like two zones here.   DAT Kristy (18:33) Yeah, absolutely. Well.   Number one, once we figure out that benchmark, typically, Kiera, we go and look at how much are they diagnosing, right? If we're looking to hit 100,000, we typically need to be diagnosing minimum three times that number ⁓ if we want to hit it, right? So where are we with diagnostics? And then where are we in case acceptance? how, if we are diagnosing that much, how much are we   actually getting patients to say yes to that treatment if you will.   The Dental A Team (19:09) Mm-hmm. And I think, Kristy, great point on that because it's twofold on this dark side of the coin of if we're not producing, are we diagnosing enough? And if we're diagnosing enough, are we closing enough? And those are two different people actually in this scenario. So doctors, have to diagnose. And if you're a doctor who's scared of diagnosing a couple tools, it's OK. I always tell doctors, it's your moral obligation to diagnose. As a patient, if you were to go in and there was someone who saw   Let's say you did a scan, I've had multiple MRI scans on my brain. Do you know how mad I would be at a doctor if they chose, because like they don't know if I can afford it, if I don't wanna hear the bad news or like whatever it is, they choose not to tell me what's on my brain or a broken bone or if I've got something in my blood work, I would be livid. And yet doctors, you're diagnosing, you're taking x-rays and if you're not telling these patients what's going on, ⁓ that's your moral obligation to do that. So if you're nervous about it, that's okay, I'm not here to tell you.   there's anything wrong with it. I just want to remind you that this is your moral obligation as a healthcare provider. So there's Pearl or Overjet of an AI solution that might be a solution for you ⁓ or just diagnosing one more thing than you normally would. If you're used to like watching, ⁓ that's okay. Maybe like just watch 75 % of it, but diagnose one of those things that you would normally watch and just notice patients don't get mad. They don't get angry. ⁓ Remember when you do get that frustration, it's just due to their expectations not being met.   So if you can even help them co-diagnose with you. So having your hygienist call out their perio numbers and let the patient know before they do it, like, hey, we're looking for the health of your gums, anything above a four, that's something that we need to watch if there's bleeding. And I'm gonna show you, so listen with me, you're gonna hear, ⁓ and then you'll be able to hear. Well, now that patient's listening actively with you of, wow, I heard like seven fours, or I heard like a six in there, now you don't have to try and teach them and say like, you've got perio.   They actually heard it and they co-diagnosed with you. You can show them x-rays of here's a healthy tooth. This is what a healthy tooth should look like. Now look at this tooth and what do you see? You guys, if there's decay in there, even the untrained eye usually can see that pretty big chunk of decay taken out of there or use intraoral photos to where that patient's co-diagnosing with you to gain the trust. And that actually makes it easier for you doctors, because then you're not teaching them. Or if you're like really nervous about it.   AI teaches them. Like it literally just puts the puts it up on there and you don't even have to hardly do anything other than just presenting it to them and educating them. So something simple there. And then if your team's not closing cases, amazing simple things like an NDT our handoff. next visit date, time, recare that can help tremendously. ⁓ having your team members track their treatment plans, having a consultant help them. Like we literally help listen to treatment plans, guide and give coaching on different ways that they can do it. So there's two ways if you're not diagnosing or producing enough.   that we can easily do that. And the next one would be a block schedule. Kristy, any other thoughts on that? Because I'm sure you've got pieces working with so many team members too.   DAT Kristy (22:06) Yeah, listening to you talk about the case acceptance, it's just hitting me that sometimes I think our fear is in telling them, but really if we take a step back and just include them in the process and figure out what are their long-term goals for their mouth and being able to speak to them in a relational way that...   The Dental A Team (22:23) Thank   DAT Kristy (22:29) really is flipping it to what is their goals and getting them what they want. I think that takes the pressure off of us telling the patient, right? And so, ⁓ truly, I think when we master this, it's a beautiful thing and you get patients to stick for very long time because they feel heard, right? And they still are in control of their care. So.   The Dental A Team (22:53) Totally, I agree with you, Kristy, and I love that you talked about like, they're part of the solution with you. And I agree, like, I can't as a treatment coordinator want this more than they do. It really has to be something that they're a part of. ⁓ And also just helping your team see, similar to doctors, when we're watching so many things, team members can accidentally be saying one or two words that's guiding a patient the wrong direction. We might be highlighting insurance more than we're highlighting total treatment. We might be putting emphasis on like your max on insurance or   Like we could just start with one thing because we're afraid of presenting total dollar amounts. All of those things are normal. That's like very normal. Your team's not struggling, team members listening. You're not doing anything wrong. Just highlighting that there are different ways that you can present it. And I call it like the sequence. So think about when you're back in high school and you had your locker combination. If your combination code was 321, you could put in the number 213 and your lock wouldn't open. You could also do 123 and it wouldn't open. You could also do 32...   three and it won't open. You can have the exact same numbers and just do them in the wrong combination and it won't open versus if we have the right pieces in the right combination, we actually get more case acceptance. So just realizing like what are my tools that I'm using? Am I putting them in the right sequence? Am I using the tools like insurance is a tool? It's a coupon. So let's maximize that, but it's not going to guide my treatment. Let's maximize getting full case acceptance. Let's maximize like Kristy said, knowing their ultimate goals and tying my treatment back to those ultimate goals.   just using the tools in the right sequence can also help with that case acceptance. Now, if you are a practice that's not diagnosing enough, I think that this becomes like a little bit of an ego check and I'm sorry to be the ego check day today, but it might be something where if we're not diagnosing enough and we are collecting and we're not producing enough, it might be time for us to look to see about cutting costs. And this is something where I don't love to have this conversation. However, bottom line is the practice has to thrive.   Otherwise we all will fail. And doctors like you won't be able to help your team. You won't be able to help patients. And ultimately your livelihood is on the line too. Nobody is happy in this scenario. So when an office is like, don't have money, great. We've looked to see, you diagnosing? We've looked to see, are we collecting? We've looked to see our case acceptance. Like let's check all the boxes. Flip side is what are we spending money on? Immediately I'm gonna go to anything that you no longer need in the practice. So I know we might have been in the glory days.   doing all these ITero scans. Well, guess what? Glory days are gone. We're no longer there. And I hate to be Debbie Downer, but the reality is we need to sell that. We need to get out of that contract. Anything we are not using in the practice, we need to cut those debts off of us. And this is just a yucky moment. And I'm sorry, but you've got to do it. And as a business owner, this is your job as a CEO is to watch the profitability of the business. Like you have to, and you have to make those hard cuts. And I will tell you, you do it one time. You're a lot more cautious on things you'll purchase in the future.   So we start cutting costs of things that are not paying for themselves. So if we've got extra equipment in the practice, if we've got other things that we can sell. Also, team members, we might have bulked. I've done this as a CEO, so I'm just gonna tell you, like, it was a really, really, really bad day when I realized I over-bulked anticipating something to happen in the practice, and I actually had to scale back and cut. That does not feel good, and it's something that we want to avoid. However, if we have ultimate, like, more team members than are necessary, or we could outsource to things,   I'm not here to say, determinate team members. Like we said, like we went through all the different scenarios, everything we possibly could do. But the reality is you may have bulked too much in a practice and you need to scale back and cut. And that's just a zone where you walk the walk of shame and you commit you're never going to do it again. But ultimately you have to get yourself to a profitable zone. You've got to look at your own spending. A doctor was like really struggling on spending and they had multiple credit cards. Consolidate those credit cards down to where you only have one. We pay it off every single time.   We look to see what other things we like work out deals with the lab or different people. ⁓ But you've got to be realistic. You might have to get a line of credit to get yourself out of it. You might have to take equity out of your home or your practice. Those are things I hate doing, but I also feel sometimes the pain of discipline is better than the pain of regret. And I would rather go through the pain of discipline and learning to like cut my costs and watch my costs and not hire. Like I might extra hire.   a hygienist. I might extra hire a treatment coordinator. Those are two players on my team that will actually generate revenue for me. And not to say assistants don't because assistants can, but I could get by with a Mr. Thurshy. Now, dentists, I know I'm going to get a lot of flak for that. The reality is you can do that for a short amount of time. And I just want to highlight like it's inconvenient, but it's also inconvenient not to have money to pay your bills. So like choose our heart on this. But this is a zone where like I heard a doctor and they were struggling and they   They spent like 10 grand on something unnecessary. And I'm like, that's a spending issue. That's a you issue. That's not a practice issue. And it's not a diagnosis issue. If you cannot produce what you have for your costs, it's like the person has to accept the fact that they bought too big of a house. Like you've got to scale down. You got to size down. And as much as that's an ego blow, that's also smart business ownership. So Kristy, that's my like soapbox. So doctors, like we said, it's first, let's make sure we're producing. Like, let's figure out our amount. have to, then we're going to check our production. Then we're going to check our collections.   Then we're going to check our diagnosis. We're going to check our case acceptance. We're going to check our block scheduling. Then we're going to go into any unnecessary costs that are on our PNL. ⁓ Look to see, there anything we could do to reduce costs? And then it's going to be, we've got to cut. And like, you've got to make that decision before you go under. ⁓ You owe that to your patients. You owe that to yourself and you owe that to your team. And it's a sad, crummy day, but it's part of business. Kristy, what are your thoughts?   DAT Kristy (28:27) Yeah, I think you nailed it. The only area we didn't uncover was you usually do have some unscheduled treatment that you may be able to tap into. And I would definitely explore that resource. But you nailed it, Kiera. I mean, you hit all of the boxes for sure.   The Dental A Team (28:46) So those are kind of like looking at a practice that says, I don't have cash. These are some of the ways to diagnose that we do within practices. And notice the very last thing that we went to was cutting. That's not our mission. That's not our process. And we're never going to tell you to cut somebody. That's going to be ultimately your decision. We're just going to remind you that as a CEO, that's part of your job. And I remember going through COVID, had a coach and she said, Kiera, you've got to have a list. You've got to have a list in your mind of like when things get tight, if they get there.   What are you going to do to make sure your business thrives and survives? And that has stuck with me when I realized like, that's why I'm paid a CEO salary. That's why I'm paid to make these hard decisions. That's why I ⁓ signed up to be a business owner. Like that's the hard side of success. Success has two parts of that coin too. There's the light side and the amazing side. And then there's the dark side that a lot of people don't talk about. So if you're looking at your practice and you're saying, I don't have cash, go through the checklist, Kristy and I just gave you. ⁓   And sometimes it does help to have a buddy in it with you, a consultant, somebody who's in it with you. Like Kristy, I think about the night that you picked up the phone with that office manager and you guys started calling, you called on accounts with them. I think sometimes not feeling alone in the process. think somebody pushing your team, because you're like, I don't know how to say this to my team. ⁓ Someone who can help guide them, someone who can help look at your diagnosis and help you diagnose maybe one more thing, ⁓ really can be an asset. And I call Kristy our money bloodhound.   If I have a practice on cashflow row, I'm like, all right, Kristy, I don't what you're gonna do, but girl, go to work and go start looking. And I think having an outside set of eyes, it's not sitting in there floundering with you, but can have a cool, calm, collected head, sometimes can be the most beneficial. So if you're struggling, reach out, we're here to help you. And it comes with no judgment. Kristy, don't think I've ever once heard you judge a single practice. You come with love, you come with open arms, and you come with solutions quickly.   to make sure they get there. So Kristy, any last thoughts you have for these practices who might be struggling, who are hearing this office autopsy being like, my gosh, that's been me, or my gosh, I feel like I'm headed that way. Any other thoughts you might have for them?   DAT Kristy (30:43) ⁓ Just again that you're not in it alone and having us to help ⁓ guide mentor and just make sure you have you know daily weekly monthly Systems in place and balance, you know a checklist balance. We got ya we can help   The Dental A Team (31:00) We do. do. Well, Kristy,   thanks for being on the office autopsy with me. Thanks for just loving our clients so much and helping them. I think that client who two years after you started helping say to us, I like have never been this free or like, my gosh, like this is what ownership should feel like. I think those are the wins that we live for as consultants of hearing you thrive, hearing your successes, hearing you have your dream life and not being so stressed, ⁓ even in possible situations that are stressful. So Kristy, thanks for being that consultant with us.   DAT Kristy (31:30) It's a pleasure. Thanks.   The Dental A Team (31:32) Of course, for all of you listening, don't be on cashflow row. Don't be struggling about these things. If you are part of any of the scenario, if you're like, my gosh, any of those things resonated, reach out. Hello@TheDentalATeam.com. Go to our website, click on TheDentalATeam.com book a call. Like truly it's a no judgment, just clarity, just momentum. Even if we can't help you, we've got resources. Even if you're not quite the right fit, that's okay. Like we will be there to support you. ⁓ but I think it takes courage to book the call. It takes courage to admit you need help. but there's so much freedom.   to know that you're not alone, that you're not having to do this alone and that there's somebody who truly can help you get out of the scenario and that's been there, done that and done it successfully many times. So reach out and as always, thanks for listening. I'll catch you next time on The Dental A Team Podcast.

Our guest this time, Elizabeth Gagnon is all about Tea. However, as you will discover, her Tea is not mostly the drink although at the end of our episode we do learn she does like some teas. For Miss Liz, as she is most commonly known, Tea stands for Teaching Educational Awareness.   Miss Liz's life growing up was hard. She was sexually abused among other things. It took her awhile to deal with all the trauma she faced. However, as she and I discuss, she made choices to not let all the abuse and beatings hold her back.   She tried to graduate from high school and was one course away from that goal when she had to quit school. She also worked to get her GED and again was only a few units away when life got in the way.   Liz's story is not to her a tragedy. Again, she made choices that helped her move on. In 2010 she began her own business to deal with mental health advocacy using her Tea approach. Liz will tell us all about Tea and the many iterations and changes the Tea model has taken over the years.   I am as impressed as I can be to talk with miss Liz and see her spirit shine. I hope you will feel the same after you hear this episode.   Miss Liz has written several books over the past several years and there are more on the way. Pictures of her book covers are in the show notes for this episode. I hope you enjoy hearing from this award-winning lady and that you will gain insights that will help you be more unstoppable.     About the Guest:   Elizabeth Jean Olivia Gagnon, widely known as Miss Liz, is an international keynote speaker, best-selling author, and the visionary behind Miss Liz's Tea Parties and Teatimes. A fierce advocate for mental health, abuse awareness, and peacebuilding, she's recognized globally for her storytelling platforms that empower individuals to share their truths “one cup at a time.” From podcast host to humanitarian, Miss Liz uses her voice and lived experience to ignite real change across communities and cultures.   A survivor of extreme trauma, Miss Liz has transformed her pain into purpose by creating safe spaces for open, healing conversations. Her work has earned her prestigious honors, including an Honorary Doctorate for Human Rights, the Hope and Resilience Award, and the World Superhero Award from LOANI. She's been featured on over 200 platforms globally and continues to lead through her podcast, social impact work, and live storytelling events.   Miss Liz is also a multi-time international best-selling co-author in the Sacred Hearts Rising and Unstoppable Gems book series. She's the creator of the TeaBag Story Award and the founder of her own T-E-A product line—Teaching Educational Awareness through fashion, wellness, and personal development tools. With every word, event, and product, Miss Liz reminds us that healing is possible, and that we all hold the power to be a seed of change.   Ways to connect with Elizabeth:   Social media links my two websites www.misslizsteatime.com www.misslizstee.com All my social media links can be found on those sites. Or my linktree.  https://linktr.ee/Misslizsteatime     About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, hi everyone, and welcome to another episode of unstoppable mindset. Today, we get to talk to Miss Liz Gagnon, and I'm really interested to hear why she likes to be called Miss Liz instead of Elizabeth, or any of those kinds of things. But Liz also has some very interesting connections to tea, and I'm not going to give away what that's all about, but I'll tell you right now, it's not what you think. So we'll, we'll get to that, though, and I hope that we get to have lots of fun. Over the next hour, I've told Liz that our podcast rule, the only major rule on this podcast is you can't come on unless you're going to have fun. So I expect that we're going to have a lot of fun today. And Liz, welcome to unstoppable mindset. We are glad you're here.   Elizabeth Gagnon ** 02:09 Well, thank you so much, Michael for having me. It's an honor to be here. I can't wait to dip into the tea and get everybody curious on what we're going to be spilling. So,   Michael Hingson ** 02:19 so how did you get started with the the name Miss Liz, as opposed to Elizabeth or Lizzie or any of that kind of stuff.   Elizabeth Gagnon ** 02:28 Well, I have all those names too, Michael, I'll bet you   Michael Hingson ** 02:31 do. But still, Miss Liz is what you choose.   Elizabeth Gagnon ** 02:35 Actually, Miss Liz was given to me at the age of four the same time my cup of tea was given to me at the age of four by my Oma. I that she just had a hard time saying Elizabeth. She was from Germany, so she would just call me Miss Liz. Miss Liz. And then I knew, Oh boy, I better move, right.   Michael Hingson ** 02:52 Yeah. If she ever really got to the point where she could say Elizabeth, very well, then you really better move.   Elizabeth Gagnon ** 02:59 Well, she used to call me Elvira too, and I didn't like that name Elvira. Yeah, I don't know how she got Elizabeth from a viral but she used to call me a vira. I think maybe it was because her name was Avira, so I think it was close to her name, right? So, well,   Michael Hingson ** 03:17 tell us a little bit about the early Miss Liz, growing up and all that stuff, and little bit about where you came from and all that.   Elizabeth Gagnon ** 03:25 Well, I come from a little town called Hearst, Ontario in Canada. It's about maybe 6000 population. I'm going to guess. I was born and raised there until the age of I think it was 31 when I finally moved away for the last time, and I've been in the East End, down by Ottawa and Cornwall and all that stuff since 2005 but My early childhood was a hard one, but it was also a strong one. I A lot of people will say, how do you consider that strong? I've been through a lot of abuse and neglect and a lot of psychological stuff growing up and but I had my tea, I had that little Alice in Wonderland rabbit hole that I could go down once in a while, just to keep me moving and keep me strong, right? So, yeah, my story was, was a hard one, but I don't look at it as a struggle. I look at it as as stepping stones of overcoming Stuff and Being that voice that I am today,   Michael Hingson ** 04:29 struggle, if you if you're willing to talk about a struggle, how   Elizabeth Gagnon ** 04:35 I was sexually abused by my uncle at the age of four, and then other family members later on, in couple years later down the road, but my uncle was the main abuser, and I became impregnant by my uncle and lost a daughter to stillborn. So there was a lot of shame to the family. Was not allowed to speak at this child for many, many years, I finally came out with her story. After my father passed, because I felt safe, because my family would put me into psychiatric wards when I would talk about my little girls,   Michael Hingson ** 05:06 wow, yeah, I, I don't know I, I just have very little sympathy for people who do that to girls, needless to say, and now, now my cat, on the other hand, says she's abused all the time, but that's a different story,   Elizabeth Gagnon ** 05:25 right? But I strongly believe, Michael, that we all go through challenges and struggles in life to have our story, to be that voice where we are today, like like yourself, right? Had you not gone through what you went through, you would not have the story that you have   Michael Hingson ** 05:42 well, and I think that it also comes down to what you decide to do with the story. You could just hide it, hide behind it, or other things like that. And the problem is, of course, that then you don't talk about it. Now, after September 11, I didn't go through any real counseling or anything like that. But what I did do was I and my wife and I discussed it. We allowed me to take calls from reporters, and literally, we had hundreds of calls from reporters over a six month period. And what was really fascinating for me, especially with the TV people who came. I learned a whole lot about how TV people set up to do an interview. We had a Japanese company with two or three people who came, and that was it up through an Italian company that had 15 people who invaded our house, most of whom didn't really seem to do anything, and we never figured out why were they. They were there. But it's fascinating to see how   06:46 extras, Michael,   Michael Hingson ** 06:49 extra, the extras, yeah, but we but it was very fascinating. But the point was that the reporters asked everything from the most inane, dumb question to very intelligent, wise, interesting questions, and it made me talk about September 11. So I don't think that anything could have been done in any other way that would have added as much value as having all those reporters come and talk to me. And then people started calling and saying, We want you to come and talk to us and talk to us about what we should learn from September 11 lessons we should learn talk about leadership and trust in your life and other things like that. And my wife and I decided that, in reality, selling life and philosophy was a whole lot more fun and rewarding than managing a computer hardware sales team and selling computer hardware. So I switched. But it was a choice.   Elizabeth Gagnon ** 07:48 Yeah, it is a choice, right? Michael, do you, do you stay in the self pity, or do you rise from it, right? And a lot of people were like, Miss Liz, how can you be so good hearted and open to people that have hurt you so bad? And I always said, since I was a little girl, Michael, I would not give anybody what others gave me. Yeah, you know that that little inner girl in me always said, like, you know what it feels like. Would you like somebody else to feel this way? And the answer is no.   Michael Hingson ** 08:16 And with people like your uncle, did you forgive them ever? Or have you,   Elizabeth Gagnon ** 08:21 I forgive them for myself. Yeah, I that's how you do. You know, I'm not forgiving you and coming for your Sunday dinner and having roast beef and pretending that it was all fun and games. When I was younger, I had no choice to forgive him and to be around him, because that's how my parents were. You know, don't bring shame to the family and as a minor. Well, you you know you obey your parents and that, and I hate that word, obey I hear. You know, I grew up in a time where you respect your elders, right? Whether they were good or bad, you respected them. It was Yes, sir, yes, ma'am. You know whether they hurt you or not, you just respected these people. Do I? Do I have respect for them today, absolutely not. I pray for them, and I hope that they find peace within themselves. But I'm not going to sit in and apologize to somebody who actually doesn't give to to tune darns of my my apology, right? So my words?   Michael Hingson ** 09:23 Well, the the bottom line is that respect is something that has to be earned, and if they're not trying to earn it, then you know, why should you respect? On the other hand, forgiveness is something that you can do and and you do it and you move on, yeah, and   Elizabeth Gagnon ** 09:40 a lot of people don't understand the real forgiveness, right? They always tell me, Miss Liz, you haven't forgiven anybody. And I said, Yes, I have, or I wouldn't be where I am today, guys, yeah, if I wouldn't have forgiven those people for myself, not for them.   Michael Hingson ** 09:55 Now, see, that's the difference between people and my cat. My cat has no self pity. She's just a demanding kitty, and I wouldn't have her any of that. Oh, she's she's really wonderful. She likes to get petted while she eats. And she'll yell at me until I come and pet her, and then she eats while I'm petting her. She loves it. She's a cutie. She's 15 and going on two. She's great.   Elizabeth Gagnon ** 10:17 Oh, those are the cute ones, right? When they stay young at heart, yeah,   Michael Hingson ** 10:21 oh, she, she does. So my wife passed in 2022, and now stitch, that's the cat's name, sleeps up next to me. And so that works out well, and she was named stitch when we got her, not quite sure where the name originally came from, but we rescued her. We were not going to keep her. We were going to find her a home because we were living in an apartment. But then I learned that the cat's name was stitch, and I knew that that cat weren't going to go nowhere, because my wife had been a quilter since 1994 you think a quilter is ever going to give up a cat named stitch? So stitch has been with us now for over 10 years. That's great. Oh, wow. And there's a lot of love there,   Elizabeth Gagnon ** 11:03 yeah. And, you know, these little connections, right? The Universe sends us, you know, the names and all of that. They send us pets as well as guidance. You know, my little guy is Tinkerbell, and everybody thinks that she's still a kitten. She she's going to be 12 in September, so, but she's still a little tiny thing. She kept the name. She just wants to be a little Tinkerbell. So   Michael Hingson ** 11:24 that's cool. What a cute name for a kitty. Anyway, yeah, well, so you, you grew up? Did you go to to college or university?   Elizabeth Gagnon ** 11:34 No, I got out of school. I was half a credit away from high school graduation. I became pregnant for the second time, and then I got married at 18. While it was more or less I was I had no choice to get married or or I would have, my father would have took my daughter from me, my oldest, who is alive, and I I had already lost one, and I wasn't losing a second one. So I got married. I did go back to adult school in 2000 I got I was one exam away from getting my GED, and that night, I got a beating of a lifetime from my ex husband, because he didn't want me to get ahead of him, right? So, and then I went back again to try and get my GED three other times, and I was always four points away from getting what I needed to get it. So I was just like, You know what? The universe doesn't want me to have this piece of paper, I guess. Yeah, and I'm not giving up, right? I'm just it's not the right timing and maybe in the future, and it's always the y and s string that gets me the four point question guys on the math exam that gets me every time, yeah,   Michael Hingson ** 12:49 oh, well. Well, I always thought that my wife, in so many ways, was was ahead of me, and it didn't ever bother me, and it never will bother me a bit, just things that she would say, creative things, just clever things. She clearly was ahead of me, and I think she felt the same way about me in various ways, but that's what made for a great marriage. And we we worked off each other very well, and then that's kind of the way it really ought to be. Oh boy, ego, ego gets to be a real challenge sometimes, though, doesn't   Elizabeth Gagnon ** 13:24 it? Oh yes, it does. So   Michael Hingson ** 13:27 what did you do when you didn't go off and end up going to school?   Elizabeth Gagnon ** 13:32 I became a mom, and then I did the mom role, right? I grew up in a kind of like a redneck, hillbilly kind of family where the accent kind of kicks in once in a while. You know, it was barefoot and pregnant, you take care of the kids, cook and clean and be the wife and just obey. Once again, that word obey. You know, I grew up with that word a lot, and that's why you don't like that word. I'm surprised I'm even using it tonight. But, yeah, so it was just take care of the family and just live. And eventually, in 2005 a lot of things happened with my children and myself, and we just left and started a new life. In 2006 I felt ill. I was at work, and my left arm went numb, and I thought I was having a heart attack or or that they were checking me since I was little, for MS as well, because I have a lot of problems with my legs. I fall a lot, so we're still looking into that, because I'm in the age range now where it can be diagnosed, you know, so we're so in 2006 I became ill, and I lost feelings from my hips down where I couldn't walk anymore. So I had to make some tough choices, and I reached out to my family, which I kind of. Figured I'd get that answer from them. They told me to get a backbone and take care of my own life and stop because I moved away from everybody. So I turned to the foster care system to help me with my children, and that was a hard choice. Michael, it took me two and a half months. My children sat down with me and said, Mommy, can we please stay where we are? We we have friends. You know, we're not moving all the time anymore. I saw it took a while, and I signed my kids over legal guardianship, but I made a deal with the services that I would stay in the children's lives. I would continue their visits twice a month, and be at all their graduations, be at their dance recital, anything I was there. I wanted my children to know that I was not giving up on them. I just was not able to take care of them in my   Michael Hingson ** 15:50 home. Did they accept that?   Elizabeth Gagnon ** 15:53 Oh, they did, yeah, and it was a bumpy road. The first five years. Was a lot of adjusting, and we were really close. I got to pick the foster homes, which is not usually the way it works. So and my children went through a lot of abuse as well. My ex husband was very abusive, so I knew that my daughter needed to be around horses. She loved to be around horses, so I found her home that had horses. And my other two children, I found a home where they had music, and music was really important to me, because music is what saved me as well during my journey, right? I turned to music to to get through the hard times. So yeah, the first five years was it was adjustments, and really good, and we got along. And after that the services changed, new workers came in, and then it became a nightmare. There was less visits happening. There was an excuse for a visit. There was oh, well, maybe we can reschedule this, or if we do them at five in the morning, can you show up? And of course, I was showing up at five and going to bed as soon as the visit was done, because I was by myself, so it was a journey, but and I I am grateful for that journey, because today me and my older kids, who are adults, were really close, and we're building that bond again, and they understand the journey that Mom had to take in order for them to have a home.   Michael Hingson ** 17:24 They understand it and accept it, which is really obviously the important thing,   Elizabeth Gagnon ** 17:30 yeah. But it's been, it's been rocky. Michael, like, you know, we've had our ups and downs. We've had like you You gave up on us. Like, you know, we've had those moments. But my children now becoming adults and becoming parents themselves. They see that. They see what mom had to do, right?   Michael Hingson ** 17:47 So are you able to walk now and move around?   Elizabeth Gagnon ** 17:51 Oh, yeah, I was. It took about six months for me to learn how to walk again. I still have a limb from time to time. A lot of people call it my penguin little limp, because I limped like a little penguin from time to time, because my what happened is I went through so much trauma in my life constantly that I they diagnosed me with conversion disorder, which is not really well known to to a lot of people. And what it does is it shuts the body down, so I have no control over when my body says it's going to take a break. It just says I'm going on holidays, and you just gotta deal with it. So there's days where I can't walk, right? There's days where I can't talk. It sounds like I'm drunk. My sight is blurred, plus I'm already losing my sight because of genetic jerusa and stuff like that as well. So, but I mean, it took everything in me to push myself. And what pushed me was I had this nurse that was really rough with me, and she would give me these sponge baths, and she would slam me into the chair. And I told her, I said, next week, you will not be slamming me in that chair. And the next week I got up and I took three steps, and then the next couple hours, it was four, five steps, six steps. And I was like, I got this. I know I can do this, but it took six months, Michael,   Michael Hingson ** 19:15 but still, ultimately, the bottom line is, no rugby or American football for you. Huh? Nope. Okay.   Elizabeth Gagnon ** 19:24 No, not you know, not yet. Anyway, well, maybe you never know, right? I'm still young. I'm only 51 you never know what I'm going to be doing next year. I always tell everybody, Miss Liz is always on an adventure.   Michael Hingson ** 19:36 So yeah, but I'm I'm not, I'm not an advocate of going off for rugby or football, but that's all right, do whatever works.   Elizabeth Gagnon ** 19:42 Well, I'd like to watch football   19:45 that's different. I'd like to   Elizabeth Gagnon ** 19:47 check those boys out once in a while. Well, yeah, but yeah, no, I You just never know where I'm gonna go, right? Only the good universe knows where it's putting me next   Michael Hingson ** 19:58 year. So, so what kind. Of work. Did you did you do and, and what are you doing now? How to kind of one lead to the other?   Elizabeth Gagnon ** 20:08 Actually, I started my business in 2015 of Miss Liz tea times. It was a fundraising Tea Party, but it started in my home. All I did was have a bunch of ladies over and celebrate strong women. And one lady really liked the layout that I did, and she's like, Can we do this in the community? I was like, I don't know. Let's try it. You know, if we don't try, we don't know. And then I went to the community for, I think, three years, we raised over $5,000 for different services that helped me along the way as well, and places that needed money for serving the community. And then we went virtual. When covid hit. The podcast came along, and I did that for five years, and I burnt myself out doing that. I'm an all or nothing kind of girl, so you either get nothing at all, or you get it all at once. So and and now I'm I've been writing and working on stuff and working on an E commerce business with a new way of serving tea, keeping people on their toes and wondering what's coming next. Uh, children's book is coming out soon. Uh, poultry book. So I've just been busy writing and doing a lot of different things.   Michael Hingson ** 21:14 What did you do before 2015 for worker income? Or did you   Elizabeth Gagnon ** 21:18 I worked in gas stations, chambermaid kind of stuff like that, something that wasn't too educated, because my ex husband didn't like that stuff, right? Don't try and be a leader. Don't try and be in the big business world. I'm sure he's his head is spinning now, seeing all the stuff that I'm doing, but that's on him, not me. So, yeah,   Michael Hingson ** 21:41 yeah, absolutely, alright, let's get to it. Tell me about tea.   Elizabeth Gagnon ** 21:49 Well, tea, tea started at four, and it was my OMA that gave me a cup of tea. And everybody thinks it's the beverage. It's not the beverage. We did have a cup of tea. So there is a beverage, there is a beverage involved. But she gave me words, and when I was little, I didn't understand these words. She said, reflect, recharge and release. And she came from the war in Germany, and she said the first thing I had was a cup of tea when I came to Canada, and she just knew that I was going to have a hard life. She knew that the family was kind of, you know, they had their sicknesses and addictions and stuff like that, so she just knew. And I was a quiet kid. I was always in the corner humming and rocking myself and doing stuff by myself. I didn't want to be around people. I was really loner. And she gave me these words, and these words resonated with me for years, and then I just kept hearing them, and I kept hearing Tea, tea. I know sometimes I'd be sitting in a room Michael by myself, and I'd be like, Okay, I don't want a cup of tea right now. Like, I don't know what this tea is like, but it was like the universe telling me that I needed to get tea out there. And I knew it wasn't a beverage. I knew it was. OMA gave me words. So we gotta bring words to the table. We gotta bring the stories to the table. She was giving me a story. She was telling me to stay strong, to recharge, to reflect, release all of the stuff that all of these things take right, to overcome stuff. You know, we have to reflect on the journey that we were put on, and recharge ourselves when we overdo ourselves and release, releasing and letting go of things that we know will never, ever get an answer to. So,   Michael Hingson ** 23:32 so you, what did you do with all of that? I mean that those are some pretty deep thoughts. Needless to say.   Elizabeth Gagnon ** 23:38 Yeah, so I, I started with the tea time at home, and then when I went to the podcast, I would ask people, What is your tea? And then people were like, Miss Liz, I don't even like tea, like I'm a coffee drinker, or I like a good beer, or I'm just like, Okay, well, you don't even have to like the beverage. Like, it's not about the beverage. It's about our past, our present and our future. That's what the tea is, right? We all have that story. We all have the past, the present and the future, and how we how we look at it, and how we defined our stories, and how we tell our stories. So that's where the T is.   Michael Hingson ** 24:10 But you came up with words for the acronym eventually, yes, yes. When did you do that? And what were the words   Elizabeth Gagnon ** 24:20 I came up with the words I believe in 20, 2016 2017 and for me, it was teaching. I wanted to be a little kindergarten teacher when I was a little girl. So T was teaching right and teaching myself that the past was not going to define my future story. He was educational. I again. I wanted to be a teacher. I wanted to educate people. I wanted to educate myself. Even though I didn't have those degrees and I didn't go to school and universities, I could still educate myself. I could still reach out. I could still research. I could still find answers myself. And a was awareness, just bringing awareness that our lives are different and. Can change them, right? Nobody can define how our stories end, except for ourselves. Yeah, and the A, A was awareness, and the awareness that, you know, that we can bring any form of awareness, good, bad or ugly, you know, and I bring a little bit of all of it through my stories, and through, through the the overcoming that I've had, right is, it's an ugly story. There were bad things that happened, but there are good results in the end, yeah, because had I not gone through what I went through, Michael, I would not be here having this conversation with you tonight,   Michael Hingson ** 25:37 or it'd be a totally different conversation, if at all you're right, absolutely. So you you deal a lot with being a mental health advocate, and that's very understandable, because of all of the things that that you went through. But what kind of really made you decide to do that?   Elizabeth Gagnon ** 25:58 Mental health advocate was deep in my blood since 2010 when I went to the pharmacy and gave them all my medication and said, I no longer want any of this because they had me so numbed with antidepressants and painkillers and stuff that I didn't even know I had children. People were telling me, your kids are coming for a visit. And I was like, why are you telling me I have kids? Like I'm a kid myself, like I was going backwards. And I didn't know that I was married, that I had children, but my kids names were and I was just like, like, When is mom and dad coming to get me? Like, I was like, I was so messed up, Michael. And I was just like, I'm not doing this anymore. Um, August 29 of 2009 I brought my medication, and I said, I'm not doing this anymore. I'm taking ownership of my life. I'm being the advocate of my life. I do not need these pills. Yes, it will be hard, yes, I've got trauma, but there's another way of doing this.   Michael Hingson ** 26:55 Well, you're clearly a survivor, and you've made choices that demonstrate that by any standards, and obviously a mental health advocate, what do you think are some of the major misconceptions that people have about mental health today that they also just don't seem to want to get rid of?   Elizabeth Gagnon ** 27:15 Well, a lot of people have this conception that if you take a pill, it's going to go away. You're healed, you know, and then they get hooked on pills, or they get hooked on this is easy fix, right? Like I said this afternoon in another interview, I did this certain this afternoon. Michael, you know, we get these diagnosis, but doctors don't really sit with us and explain the diagnosis to us, they don't really understand. They don't really explain the side effects of the pills that they're giving us, and then themselves, may not even know the full aspect of those diagnosis. They just put you on a checklist, right? You check A, B, C and D, okay. Well, you have bipolar. You got DCE and you got D ID, like, you know, it's charts, so we're not really taking the time to understand people. And mental health has a long way to go, a lot of a long way to break the stigma as well, because mental illness, most of it, cannot be seen. It cannot be understood, because it's inside the body, right?   Michael Hingson ** 28:23 Yeah. And a lot of people don't want to look and analyze that and try to help truly deal with it.   Elizabeth Gagnon ** 28:32 Yeah. A lot of people will judge what they don't understand or what they're scared of understanding,   Michael Hingson ** 28:39 which is why it's fascinating, and we've had a number of people on unstoppable mindset who believe in Eastern medicine and alternative medicine, as opposed to just doing pills. And it's fascinating to talk to people, because they bring such insights into the conversation about the human body, and many of them have themselves, used these alternatives to cure or better themselves, so it makes perfect sense, but yeah, we still don't tend to want to deal with it. Yeah?   Elizabeth Gagnon ** 29:17 Well, anything that's uncomfortable, right? We don't want to really face it, right? We want to run from it, or we want to say, Oh, it's fine. I'll get to it next week, and then next week comes to next month, and next month comes to next year, and you're still dealing with the the same trauma and the same pain, right? Yeah.   Michael Hingson ** 29:35 Well, so tell me about tea time with Miss Liz, because you've developed that. You've brought it into existence, and that obviously also helps deal with the mental health stigma. Tell me about that?   29:50 Well, I just   Michael Hingson ** 29:51 one question, but, well,   Elizabeth Gagnon ** 29:53 I just really wanted to meet people, and I wanted to hear their stories, you know, because it gets lonely once in a while. And you're always telling your story, right? So I wanted to get other stories, but I didn't want to just deal with mental health. I wanted to deal with grief and abuse and things, everything that I've lived with, right? And it all goes back to trauma, like all three of them, abuse, grief, mental health, it deals with trauma in some form. And then I got, I got hooked to a bunch of people that found Miss Liz on on the airwaves, and then connected with you, Michael, you were a guest on Tea Time. Yeah, my last season, and, you know, and I got to go down a bunch of rabbit holes with a bunch of cool people. And tea time was just a place for everybody, just to come and share, share what they were doing and why they were doing it, right? So a lot a lot of the questions that I asked was your younger self way? What? How do you see your younger self to your older self, and why are you doing what you're doing today? And a lot of people are writing books because writing saved them through hard times in life as well. And a lot of mental health back in the 60s, 70s and 80s, were not spoken of. You know, it was really hush hush. Oh, that person's just a rebel, or that person's just a little crazy once in a while, or has too much to drink from time to time. So mental health wasn't really spoken about in those those decades, right? So,   Michael Hingson ** 31:27 yeah, and you know, but I hear what you're saying about writing, and you know, I I've written now three books, and I've learned a lot as I write each book, and I think there's a lot of value in it, but also it's more than writing, although writing is is a way to to really do it from the most personal standpoint possible. But as as you've pointed out, talking about it is also extremely important, and talking about whatever, whether it's a bad thing or a good thing, but talking about it as well as writing about it is is valuable, because if we take the time to do all of that, we'll learn a lot more than we think we will well.   Elizabeth Gagnon ** 32:13 And there's so many different genres of writing, right? There's horror, there's fiction, there's non fiction, there's children's books, you know, but those are all storytellers too, in a different way.   Michael Hingson ** 32:24 Well, they are and and again, it's the the point is, though, that when you take the time to write, you really have to think about it, probably even more than, sometimes, than people, when they just talk about things. And as you're writing, like I said, you learn a lot no matter what genre of writing you're doing, you're putting yourself into it, and that, in of itself, helps educate and teach you   Elizabeth Gagnon ** 32:53 absolutely, you know, and I learned so much from a lot of the authors that were on Tea Time, You know, little tricks and little ways of making skits and scenes and characters and names for their characters. And I'd be like, well, where'd you get that name? And they'd be like, I don't know what, just a childhood name that was stuck with me for a long time. I really liked meeting authors that wrote their memoirs or stories, because I'm a person that likes truth. I'm a truth seeker. You know, if it doesn't, it doesn't match up. I'm just like, let me ask you more questions. Let me take you down this rabbit hole a little more. So,   Michael Hingson ** 33:35 yeah, well, a lot of people tend to not want to talk about their journey or talk about themselves, and they feel unseen and unheard. How would you advise them? What would you advise them to do?   Elizabeth Gagnon ** 33:51 I felt that way for many years. Michael, growing up in the in the situation that I grew up in, right? You did, and I wrote my first book. I was a co author in the Sacred Hearts rising series by compiled by Brenda Hammond in Alberta. And her book, hear me, kept reaching out to me. I kept hearing I didn't even know what the book was. It was just the title was hear me. And I kept saying, I want people to hear me. I want I want to be heard like, I want people to know this, like I'm tired of living in silence, you know, just to keep everybody hush hush, because everybody's comfortable. So I reached out to Brenda, and that's how my writing journey started. Was with Brenda, and I wrote my first chapter in there, and and it just continued to the ripple effect into other books and other anthologies and other people. And I find that the universe is guiding me, like bringing me to the people that I need to see. You know, like meeting you. Michael, like, had I not started a podcast and met Mickey Mickelson, I would have never met you. Michael, so Mm hmm.   Michael Hingson ** 34:54 And he continues to to be a driving force in helping a lot of authors. Absolutely.   Elizabeth Gagnon ** 35:00 Absolutely, yeah. I'm not even sure how Mickey found me. We had a video call, and the next thing I knew, we were working together for three years, and I got to meet incredible authors through Mickey. Creative edge, and it's, it was one of the driving force of Tea Time with Miss Liz.   Michael Hingson ** 35:19 I can't remember exactly how I first heard of Mickey, either, but we we chatted, and we've been working together ever since.   Elizabeth Gagnon ** 35:29 Yeah, Mickey is pretty awesome. I still keep my eyes on Mickey, yeah,   Michael Hingson ** 35:36 and for those who don't know, Mickey is kind of a publicist. He works with authors and helps find podcasts and other opportunities for authors to talk about what they do and to interact with the world.   Elizabeth Gagnon ** 35:50 Yeah. And then I got Yeah. And then I got to meet other people that found me on the airwave, through my press releases and through me speaking at different events. I had other people reach out with their authors and their members and all of that. And I got to meet some really incredible people, like I've had doctors on Tea Time. I've had Hollywood directors on Tea Time. I've had best selling authors like yourself Michael, like, you know, I got to meet some really incredible people. And then I got to meet other people as well that were doing movements and orphanages and stuff like that. We reached over 72 countries, you know, just people reaching out and saying, Hey, Miss Liz, can we have tea? And absolutely, let's sit down. Let's see what? Where you gotta go with your tea?   Michael Hingson ** 36:35 So you're in another season of tea time right now. No,   Elizabeth Gagnon ** 36:39 I'm not. A lot of people are asking me to come back. I don't know if I will come back. I am working on, like I said, the E commerce drop shipping company for Miss Liz. I'm working on children's book. I'm working on poultry. I'm doing a lot of interviews now for my own books, daytime books and stuff like that. But I am reconsidering coming back maybe for a couple surprise podcast interviews. So   Michael Hingson ** 37:07 well, tell us about the E commerce site, the store.   Elizabeth Gagnon ** 37:11 Well, that was supposed to be launched on my birthday. I like to give myself birthday gifts because I'm by myself a lot. So two years ago, I gave myself the tea books for my birthday. And this year I was supposed to give the E commerce drop shipping, where we opened a second branch of Miss Liz's tea, where we changed the letter A to E, so T, E, E instead of T, E, A. But if you look at my OMA, who comes from Germany, T in Germany, is tee, so we're still keeping almost T, we're just bringing it in a different way. And   Michael Hingson ** 37:45 what does it stand for? Do you have definition   Elizabeth Gagnon ** 37:50 of it for the for this T? We have transcend embrace and envision. So transcend beyond the story that we all tell. Embrace Your embrace the journey that you're on and envision your dreams and visions that you can move forward.   Michael Hingson ** 38:07 So how's the E commerce site coming?   Elizabeth Gagnon ** 38:11 It's coming along. We got a couple of hiccups. I just want to make sure that everything is good to go. We have over 100 different products, and again, we do not have the tea beverage on the site. So you guys can see that Miss Liz is staying true to herself, that it is not about a beverage, but we do have an inner journey happening. So you'll have to check that out. So we have some some candles and some journals, some fashion that Miss Liz has created. So there's a lot of cool things that you'll see, and then we have some collaboration. So if any of the businesses out there would like to collaborate with missus, because I'm big on collaboration, we can maybe come up with a brand or or a journal or something that we can work two brands together to create a bigger inner journey for people   Michael Hingson ** 39:02 to enjoy. Is the site up.   Elizabeth Gagnon ** 39:05 It was up, and we had to take it down because there were some glitches in it, and I wanted to make sure that it so we're hoping that it's going to be going for June 1. I don't like to set dates, because then I get disappointed, right? If something comes up. So it was supposed to be May 17, guys, and I know that a lot of people were looking forward to it. My children were looking forward to it because of the fashion. And there's something for everyone on on the new website, for children, for parent, for mothers, for fathers, for family. So I wanted to make sure that everybody was included.   Michael Hingson ** 39:41 Tell me about some of the fashion things.   Elizabeth Gagnon ** 39:44 So we have inner journeys. So I had an eating disorder from the age of 12 Michael, so I had a body image all the time. So I wanted to make sure that we felt beautiful about ourselves. So we have some summer dresses. In there, we have some swimwear. Swimwear was another thing that I didn't really like to wear growing up. I like to be covered a lot. So we and then we have undergarments for people to feel beautiful within themselves. And then we have hoodies and T shirts. But we have messages, little tea messages from Miss Liz.   Michael Hingson ** 40:23 Now, are most of these fashion things mainly for women, or are there some men ones on there as well?   Elizabeth Gagnon ** 40:28 No, we have men. Men have stories too. So there, there's, I thought. So, yeah, we have men in there. We and we have, I'm really big on having men share their stories, because I have a son. I've said this on many platforms. I would want my son to have the same services that his mother has. So of course, there's a men where in there, there are children's wear in there as well, and there's some puzzles and some diamond art and all of that. So there's a little bit of everything in there.   Michael Hingson ** 41:00 So how do you use all of the different mechanisms that you have to promote awareness? I think I know the answer to this, but I'd like you to tell how you're promoting awareness, mental health and otherwise awareness.   Elizabeth Gagnon ** 41:15 I think the way that I'm promoting myself and my brand, Michael is just show up and be yourself, believe in yourself and stay true to yourself, be your real tea, you know. And the way that I'm branding and marketing it is, I'm breathing different. So when you hear tea, you think the beverage right away. Well, then when you hear Miss Liz, you know, Miss Liz is not bringing a beverage. So right over the way you're getting different, right? And I like to keep people on your toes, because they think that they might know what's coming, but they don't know same as, like the fashion, where you might think you know what's coming, but then you'll be like, Whoa. This is not what I was thinking.   Michael Hingson ** 41:54 And you and you put as you said, sayings and other things on there, which help promote awareness as   Elizabeth Gagnon ** 41:59 well. Absolutely, yeah, and it's simple phrases that I use all the time. You tell me, I can't, and I'll show you I can. You know, it lives in you. These are some of the brand messages that I have on my on my merchandise. Also, men have stories too simple phrases. You know that we just gotta make awareness. It's so simple sometimes that we overthink it and we overdo it, that we just gotta keep it simple.   Michael Hingson ** 42:28 Mm, hmm. Which? Which make perfect sense? Yeah. So you, you talk a lot about mental health. Have we made improvements in society regarding mental health, and how do we do more to represent marginalized voices? Oh,   Elizabeth Gagnon ** 42:50 we got lots of work to do. Michael, we're not even close, you know, we're just on the touch of the iceberg for mental health. We have all these organizations that are competing with each other instead of collaborating. I think we would really make a huge difference if we started working together instead of against each other. Or my service is better than your service. Let's start just collaborating together and working together as one. You know that all this division in the mental health world is what's causing the distractions and the delays in services and and getting help? You know, I think we just need to start working together. And collaboration is not weakness. It's not taking somebody else's product away. It's working together. It's teamwork. And I think we need more teamwork out there.   Michael Hingson ** 43:41 We also need to somehow do more to educate the governments to provide some of the funding that they should be providing to help this process.   Elizabeth Gagnon ** 43:51 Absolutely, and I think the statuses need to really be looked at. They're not even close.   Michael Hingson ** 43:59 Yeah, I I agree there, there's a long way to go to to deal with it,   Elizabeth Gagnon ** 44:04 absolutely. You know, just throwing numbers out there to have numbers, but not actually getting the real factual information out there can cause a lot more damage.   Michael Hingson ** 44:17 So if you could shift one mindset regarding mental health, what would it   Elizabeth Gagnon ** 44:24 be? Oh, good question. Michael, hmm, that we're not alone, okay, because a lot of people with mental illness think they're alone, but we're actually not alone. There's, there's a lot of people out there that are feeling the same thing as us,   Michael Hingson ** 44:47 and that's a mindset that people have, that we need to to deal with. We need to change. We need to teach people that the reality. Is there a lot of people, whether they've experienced the same things as as any individual has or not, isn't the issue. But there are a lot of people who do want to be more welcoming, and there are a lot of people who could learn to be more welcoming than they are   Elizabeth Gagnon ** 45:18 absolutely Well, I think it starts with a conversation, right? Having these conversations, a lot of people don't want to talk about mental health because they don't want to know the truth. They just want to know what society says, right, what the system say, what the services say, but they're not actually advocating for themselves. I think if we all started advocating for our mental health, we would make the impact and the change as well,   Michael Hingson ** 45:45 yeah, but we need to really, somehow develop a collective voice and Absolutely, and that's part of the problem. I know that with the world of disabilities in general, the difficulty is that, although it is probably well, it is one of the largest minorities, maybe the second largest in the world, depending on whether you want to consider women the minority. Although there are more women than men, or men the minority, the reality is that the difficulty is that there are so many different kinds of disabilities that we face and some that we don't even recognize. But the problem is that everyone totally interacts within their own disability to the point where they don't find ways to work together nearly as as much as they can. And it doesn't mean that each disability isn't unique, because they are, and that needs to be addressed, but there's a lot more power if people learn to work together   Elizabeth Gagnon ** 46:46 exactly. I'm with you, with that, Michael, because there's so many disabilities that you don't see right, that you don't hear about, somebody will talk about a new diagnosis that nobody knows about or is unaware of, like when I, when I talk about conversion disorder, a lot of people don't know about it, and I'm just like, check it out. You know, I'm a lady that actually has crazy papers, so if I go a little crazy on people, I can get away with it. I got the paper for it, right? So, but the thing is, the doctors, they they need more education as well. They need to be educated as well, not just the society, not just the public, but also the doctors that are working in those   Michael Hingson ** 47:29 fields. There's so many examples of that. You know, website access for people with disabilities is a major issue, and we don't teach in most schools, in most places where we where we have courses to instruct people on how to code, we don't really make making websites inclusive and accessible a major part of the courses of study, and so the result is that we don't tend to provide a mechanism where people shift their mindset and realize how important it is to make sure that their websites are fully inclusive to all. It's the same kind of concept. Yeah.   Elizabeth Gagnon ** 48:12 Well, I think we all could learn a little bit more, right when we when we all get to this point where we we've learned everything. I think that's where society gets ignorant towards disability, right? You know, living with disability myself, Michael, I've had a lot of people say, Well, you look fine. There's nothing wrong with you. Why? Why? Why you like this? You know, why? And my answer is, why are you that way? Why are you judging something you're not seeing? You know, it's just like in grief, you don't see grief. It lives within us. You don't see abuse. The person is usually living within a home that is told what happens in the home. Stays in a home, you know, or they they try to mask it and hide the real truth, right? Yeah, and that, and that's a form of trauma as well, because we're being told to hush. So then when we start speaking, well, then we start doubting ourselves, right? The self doubt kicks in, oh, maybe I shouldn't say that, or I shouldn't do that, or I shouldn't, you know, be there. So you start to self doubt everything. I did that for many years. I self doubt why I was in a room with a bunch of people, or why I was speaking at that event, or why I wrote in that book, or and then I was just like, You know what? I am enough, and we all are enough, and we all can be seen in a different light. My   Michael Hingson ** 49:41 favorite example illustrating some of what you're talking about is that I had a phone conversation with someone once, and arranged for them to come to our apartment. I was on campus at the time, living in an on campus apartment, and the guy came out that afternoon, and I answered the door and he said, I'm looking for Michael Hinks. And I said, I'm Michael. Hanks, and his comment was, you didn't sound blind on the telephone. Now, I've never understood what it means to sound blind, but whatever. Wow. Yeah, it's, it's amazing, you know. And I was polite enough not to say, Well, you didn't sound stupid on the phone either. But yeah,   Elizabeth Gagnon ** 50:22 right, that that would, that would be something I would say. Now, back in the day, I was a little mouse, now I'm a lion, and I'm just like, oh, yeah, right. Like, tap for Taft man, like,   Michael Hingson ** 50:33 Well, yeah, but there, there are ways to deal with things like that. But it, it still worked out. But it was just an amazing thing that he said, yeah,   Elizabeth Gagnon ** 50:43 it surprises me what some people say. Sometimes I'm just like, Really, wow.   Michael Hingson ** 50:50 So you've done well, a lot of international speaking. Where have you traveled to speak?   Elizabeth Gagnon ** 50:55 I spoke in Detroit in 2020, 20 or 2021, I can't remember the year Michael, but I spoke at the Sean fair tour, and I spoke on tea, of course, and my journey, and my story and my journey on how I'm just a different woman who wants to come to the table and make a difference. I just want to show people that if as long as we're trying, we can make a difference, as long as we're showing up, tired, broke, frustrated, we're making a difference, you know? And that's, that's my message to everybody, is just show up, just be you, and not everybody needs to like you, you know. I'm not everyone's cup of tea, and I don't want to be everyone's cup of tea.   Michael Hingson ** 51:38 Mm, hmm. You can only do and should only do what you do, yeah, but   Elizabeth Gagnon ** 51:44 And yeah. And then I'll be speaking in October. I just spoke at an event here in Cornwall, in my local area, for empowered to recovery with Jay Bernard. Bernard, and in October, I'll be speaking in North Bay for an elementary student, my sister and she actually went to school with my sister. She actually found me through my books. And she's she runs this youth group, and she'd like me to go speak to the youths on empowerment and and and the tea, of course,   Michael Hingson ** 52:16 always worth talking to kids. It's so much fun. Yeah. Yeah. And the neat thing about the most neat thing about speaking to children is there's so much more uninhibited. They're not afraid to ask questions, which is so great.   Elizabeth Gagnon ** 52:32 I love questions like, I I love when I talk to people and they have some questions like, What? What is this tea that you keep talking about? And I'm just like, the tea is just the grab guys. It's just to get you hooked. It's like going fishing and catching a good fish, like, I put the hook in the water, and you all come and you join and you have a tea with me.   Michael Hingson ** 52:56 But still, children are so much more uninhibited. If, if I deliver a talk, mainly to kids, even kindergarten through sixth or seventh grade, they're much more open to asking questions. Sometimes they have to be encouraged a little bit. But boy, when the questions start, the kids just keep coming up with them, which is so great.   Elizabeth Gagnon ** 53:20 Great. It's that ripple effect that first person to break the ice, to ask the first question, and then it just rolls.   Michael Hingson ** 53:26 It's a lot harder with adults to get them to to do that. Yeah, and it is. It is, even then, though, when adults start to ask questions, and the questions open up, then we get a lot of good interactions, but it is more of a challenge to get adults to open and ask questions than it is children. And it's so much fun because you never know what question a child is going to ask, which is what makes it so fun, too, because there's so much more uninhibited   Elizabeth Gagnon ** 54:01 and the imagination of a child. I love speaking like what my granddaughter, she's four, and the conversations we have about dragons and tooth fairies and and good monsters, because I don't like bad monsters, she knows grandma doesn't like bad monsters, so we talk about good monsters. And it's just the stories, the imagination, that opens up new, new ways of seeing things and seeing life. Yeah,   Michael Hingson ** 54:29 you've gotten a number of awards, humanitarian awards, and and other kinds of awards. Tell me a little bit about those.   Elizabeth Gagnon ** 54:36 Honestly, Michael, I don't know how I got those awards. I was just being myself, and I guess a lot of people nominated me for stuff, and they were just like, you gotta check this. Miss Liz out, you know, and even some awards, I'm just like, Why me? You know, all I did was be myself. I'm grateful for them, I and I appreciate the awards. But. I don't, I don't want to be known for the awards, if that makes any sense.   Michael Hingson ** 55:03 Mm, hmm, I understand well, but you've been successful. What does success mean to you?   Elizabeth Gagnon ** 55:10 Success means showing up for myself.   Michael Hingson ** 55:14 Tell me more about that.   Elizabeth Gagnon ** 55:17 Of course. You know, success is different for everybody, right? Some people want the million dollars they want. They want the best seller they want. You know, they want the big business. They want the big house. For me, success is just showing up. Growing up. Nobody showed up for me. So I knew at a young age I had to show up for myself, and that was my success story. Was just showing up. There's days I really don't want to be here. I'm just tired of showing up, but I still show up tired, you know. So that's my success story, and I think that's going to be my success story until the day I die. Michael is just show up.   Michael Hingson ** 55:58 Well, there's a lot to be said for showing up, and as long as you do show up, then people get to see you, right? Yeah, which is, which is the whole point. And again, as we talked about earlier, that's the choice that you made. So you decided that you were going to show up and you were going to be you, and you also talk about it, which is, I think, extremely important, because so many people won't, not a criticism. But last year, I spoke at the Marshfield, Missouri Cherry Blossom Festival in April of 2024 and it was a and every year they hold this festival, and it's a celebration of American history. One of the people there was a secret service agent who rode in the car right behind JFK when he was assassinated, and it took him 45 years before he could talk about it. It was that traumatic for him, and he just wasn't able to move on. Eventually he was able to talk about it, and he was at the festival, as I was last year, and did speak about it. But it's it is hard, it is a major endeavor and effort to make the choice to show up, to to face whatever you have to deal with and move on from it or move on with it. I, you know, I talk about Karen, my wife passing, and I will never say I move on from Karen. I continue to move forward, but I don't want to move on. I don't want to forget her Absolutely. And there's a big difference between moving on and moving forward. I'm sorry. Go ahead. No, no, go ahead. Michael, no, that's it.   Elizabeth Gagnon ** 57:45 You know, we look at life differently, right? Different perspectives and, and that's the whole thing with the T is looking at life differently. We all have a past, we all have a present, and we all have a future, right? And it's how we look at our past. Do we stay stuck in our past, like a lot of people are, mislead your in the past? No, I'm not. I speak of the past, but I'm not in the past. I'm in the present moment, and my trauma is real and it's raw, and I'm dealing with it, and I'm healing from it. And the future, I don't know where the future's taking me. I just buckle up and go for the adventure and see where it takes me. If it means writing another book or it means taking a trip or getting a job in a third world country, that's where I go. I'm, you know, moving forward from all of the trauma that I've lived through. I don't want to forget it. Mm, hmm. A lot of people like I would you change anything? No, I wouldn't. I wouldn't change a single thing.   Michael Hingson ** 58:45 There's a difference between remembering and being aware of it and being bitter and hating it. And I think that's the important part,   Elizabeth Gagnon ** 58:53 yeah. And speaking of the past is not it's not a bad thing. It because the past is part of us, right? We were little kids once upon a time like there, you know, not everything was all bad. There was good moments. You know, there was more bad times for me than there was good, but there were good moments. I had good memories of spending with my grandparents on the farm and, you know, playing in the wrecked up cars and pretending I was a race car driver and stuff like that, you know, playing in the mud, making mud pies, putting them in the oven. You know, these were good memories that I have, you know, so those are what I hold on to. I hold on to the good stuff. I don't hold on to that heavy stuff.   Michael Hingson ** 59:33 Well, at least at this point, what do you see in the future for Miss Liz   Elizabeth Gagnon ** 59:39 travel? I so want to travel. I, you know, I've traveled the world, well, 72 countries, in this rocking chair. I would like to take this rocking chair in person. I would like to have a stage. I would like to have people come and talk and share their stories on a miss Liz's platform stage. That is the goal for Miss Liz.   Michael Hingson ** 1:00:01 To travel and to really meet people from a lot of new and different places,   Elizabeth Gagnon ** 1:00:07 absolutely, and meet all the guests I had on Tea Time. That is one of my goals. So when the universe gets on my good side, maybe I'll be traveling and meeting you face to face one day, Michael,   Michael Hingson ** 1:00:18 or we'll travel up there when, when we can, I know right now there are many challenges because of our governments putting roadblocks in the way. I've applied to speak at several events in Canada, and I've been told right now, well, the political situation, political situation is such that we can't really bring anybody in from the United States. And, you know, I understand that. I I think that there's so much to add, but I also understand that they don't want to take those chances, and that's fine.   Elizabeth Gagnon ** 1:00:48 Yeah, we've been told the same, no traveling, vice versa. There's so, you know, it will calm itself down. We just got to give it some   Michael Hingson ** 1:00:57 time. It will, you know, it isn't going to go on forever, and we'll just have to deal with it. Well, if you had the opportunity to go back and give your younger Miss Liz some advice, what would it be? Drink More tea. Drink More tea of the liquid kind or the other kind.   Elizabeth Gagnon ** 1:01:17 No. Drink the real stuff like drink, the beverage, drink the real stuff. Like, you know, speaking of tea all the time, you know, my favorite tea is jasmine tea. I wish I could drink more jasmine tea, but when I drink jasmine tea, it brings it brings back a memory of my Uma, and it it's hard for me so but drink more tea, like, actually sit down and have more conversations with OMA and see what else OMA had in   Michael Hingson ** 1:01:44 the back there for her. Yeah. Well, there you go. Well, I, I must say, I've never been a coffee drinker, but I got converted to drinking tea years ago, and I've been doing it ever since. My favorite is PG Tips, black tea, and I can get it from Amazon, so we do it.   Elizabeth Gagnon ** 1:01:59 That's a good one too. Yeah, I'm not a real big tea drinker, but guys, I do know a little bit about tea.   Michael Hingson ** 1:02:06 Well, I drink it more because it's a hot drink and it's got less calories than hot chocolate. Otherwise, I would be drinking hot chocolate all the time. But after September 11, I tend to clear my throat a lot, so drinking hot beverages helps, and I've just never liked coffee like I've learned to like tea, so I drink tea.   Elizabeth Gagnon ** 1:02:26 Yeah. What's for you? Yeah, he's good for you. Look what it did to me. It made me who I am today.   Michael Hingson ** 1:02:32 There you are in so many ways. Well, I want to than

This episode is a rebroadcast. Dusty has handpicked episodes from the archive to air while she and Ash are on their annual summer break. New episodes resume in September! Cam takes Ash and listeners on a field trip to the land of ADHD causation, introducing listeners to Cam's own Meaning Maker (MM). Veteran listeners will recall the challenge for ADHDers to get to causation from the Mt. Rainier Model introduced in episode 10. They will also recall Cam speaking about his Big Idea Generator (BIG). The Meaning Maker is first cousin to the BIG and is a part of everyone's belief system - the neural system that makes sense of the world and that rationalizes choices and actions. Confirmation bias is a result of selectively picking data to reinforce a position. ADHD can super-charge the MM by plugging into our contextual processor. Informed by urgency and ARC activity, we can infuse our belief systems with “what if!” scenarios that generate doubt and worry. This gives the MM a spotlight on the stage - and an undeniable big signal. Cam shares his own experience as a teacher more than 20 years ago when his Meaning Maker was very active, reinforcing a story that entrenched him in a perspective of one down. Ash explores this experience with Cam, extracting valuable understanding and perspective. When Cam understood the presence of the MM and what gave it its power, he was able to short circuit the system. The hosts leave listeners with steps to discover and observe their own Meaning Makers. Episode links + resources: Join the Community | Become a Patron Our Process: Understand, Own, Translate. About Asher, Dusty and Cam For more of the Translating ADHD podcast: Episode Transcripts: visit TranslatingADHD.com and click on the episode Follow us on Twitter: @TranslatingADHD Visit the Website: TranslatingADHD.com

Tựa Đề: Mở Mắt Để Thấy Mùa Gặt; Kinh Thánh: Giăng 4:1-41; Tác Giả: Mục Sư Trần Đình Ái; Loạt Bài: Hội Thánh Báp-Tít Trung Tâm

Kiera is joined by Zaneta Hamlin, owner and founder of Cusp Dental Boutique. Zaneta, who built her practice from the ground up, shares with Kiera her journey, reflecting on what got her to this point and what she would've changed and focused more on if she were to start over again. Plus, Zaneta talks about how she's turned even the smallest items and exchanges into branding opportunities for her practice. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera and today I am so giddy. I have one of my favorite humans in the entire world. Like that is not an exaggeration. She's got a million dollar smile. She's one of the funniest people I've ever met. She makes me laugh all the time. She really does. Like Zaneta when you smile, is the world just makes like it's just a happier place. Zaneta Hamlin, one of my favorite doctors. This woman can brand like nobody's business. Surprise fact, I even have her all of her branding sitting here. I have her stickers.   I love the business card. That was my favorite thing that you added in for me was a business card for me. But Zaneta Hamlin, one of our clients, one of my faves, welcome to the podcast today. How's your day today?   Zaneta Hamlin (00:39) Great, how are you? I'm happy to be here in the chat.   Kiera Dent (00:43) I'm so happy to have you. My day has been amazing. It's been podcast day and by far my favorite podcast is you today. So I'm really, really excited because I have wanted this podcast to come out for so long. So Zaneta I don't want to like do you a disservice. I just said a few things as to why I wanted you to come on the podcast. Like I said, being a part of our community, I just watch you and something I've noticed about you since literally the day one is you dress incredibly well and you're always branded. Like you're a walking   machine of branding every event I've seen you at you have Cusp Dental I know where you are I know your colors you have everything branded you think so intentionally but you're just an amazing human so Zaneta kind of tell us and honestly I want to go with you and do ⁓ dentistry in other countries that's something that you and I are gonna do outside of that so to fill our listeners in a little bit Zaneta kind of walk them through who is Zaneta Hamlin how did you get to be into Cusp Dental just kind of give us a little background on who you are the dentistry you do   Zaneta Hamlin (01:29) Absolutely.   Kiera Dent (01:40) Whatever you feel like sharing, this is Zaneta's time. And I want everybody to get to know you because you're just an amazing human. So walk us through, how did you get from where you were to where you are today?   Zaneta Hamlin (01:46) Bye.   So am   a second generation dentist. ⁓ I started off as an associate. I went to my dad's alma mater, went to Howard University College of Dentistry around this area in the Virginia Beach Hampton Roads area. I would say Howard is the real HU, so that's going to probably offend some people great. Yes, yes.   Kiera Dent (02:01) Amazing.   That's okay. She's here for it. There's no shame. Zenita, this is your podcast. You get to say whatever you want   today. No filtered.   Zaneta Hamlin (02:19) yeah. So second gen dentist, ⁓ I started off as an associate. So I associated for about nine years, ⁓ until I, ⁓ birthed the idea for Cusp Dental Boutique. It was initially going to be an acquisition. That was the plan I was with, ⁓ coaching prior, but it was more, it was geared more towards, ⁓ acquisitions and   That didn't work out for me. ⁓ just, everything just didn't work out. And the type of practice that I was looking to create ⁓ just didn't fit in the other practices. So ⁓ my husband actually found the space that we are in ⁓ and we just built it from scratch. It was a shell. ⁓ And then we have Cusp Dental Boutique. Now, ⁓ yeah, I do like to brand. So.   Kiera Dent (03:12) That's amazing.   Zaneta Hamlin (03:17) you   Kiera Dent (03:17) Please do, I want you   to, because I also hope people hear, like I said, I brought you on for a reason, Zaneta. This is where I want you to brag. I want you to share about who you are, because I think so often we don't, and so many times dentists feel they're doing it all alone. So trying to bring different dentists, different perspectives. So brag, Zaneta, I'm gonna brag about you too. So this is your show, brag as you should.   Zaneta Hamlin (03:38) I do love my practice. I love how we do things differently. There's a lot of technology. mean, lately I've had a few temps in my office. And so just having the temps has shown me how much my office does that others don't. And so, the expectations are bit higher with what they should do. ⁓ But everyone comes in and like, my gosh, this doesn't feel like a dental office. doesn't smell like a dental office.   ⁓ even the swag they get is different. Now, yeah, I'll give the Cusp Dental Boutique chapstick or things like that, but the koozies, the ⁓ wine tumblers, because you can have wine. ⁓ I think one of the things that you might be referring to is ⁓ my luggage ⁓ cover.   Kiera Dent (04:18) Why not? Why not?   Yes. Yes.   Zaneta Hamlin (04:30) I   do have that because look, your bags, when you check a bag, even if you are rolling, like it's carry on, people see it as you're dragging it wherever. So it's advertising, you know, they might be in a different state. You might come visit Virginia Beach. You what? I was on a flight to Detroit and I saw, you know, this Cusp Dental Boutique. I want to see where that is. Maybe they have an emergency. Top of mind.   Kiera Dent (04:37) Mm-hmm.   don't   disagree with you. This is why I brought you on the podcast because the way you think about branding and advertising, like I remember meeting you first at this conference and like you're repping it. Like you've got your Cusp Dental Boutique and it makes me so happy because that's also, think why you do so well in your practice. Like you love what you've built. You can see the love and the passion and the pieces. Yeah. The luggage. just wrote it down. Dental A Team needs to freaking put those on because we travel everywhere. Think of how many dentists are traveling to conferences and we are not branding. So   Zaneta Hamlin (05:22) All the time, yes.   Kiera Dent (05:27) Dental A Team, if you're listening, which most of them do, ⁓ surprise, maybe it'll be your holiday present. Shelbi, we need to get these. So, you know, there we go. Yeah, it's brilliant.   Zaneta Hamlin (05:33) There we go.   They are great.   Nobody's gonna rep your brand better than you. So if you aren't proud of it, you know, so you gotta rep it. And yeah, I put it on anything. We went, ⁓ our family went on a Disney cruise, our first ever Disney cruise. And I just randomly saw, cause ⁓ a sorority sister of mine told me we need those ⁓ clips for your beach chair to put your towel on so it doesn't fly away.   Kiera Dent (05:45) Mm-hmm. I love it.   ⁓   right. Of course. Of course you can.   Zaneta Hamlin (06:03) Well, I happen to find there are stretchy versions, like ⁓ elastic versions, and you can customize them. So of course, mine, one side says   Cusp Dental Boutique, the other side says Cusp Untethered. So either way, you're getting something. And it went on. So on the Disney Cruise, you could see four chairs. Cusp Dental Boutique, Cusp Untethered. You know.   Kiera Dent (06:19) Something.   Amazing.   It's incredible. So, okay. So I think Zaneta, something that you do so well is you built this practice. And I mean, even, I think people seeing the clips of this online, I mean, you doesn't even look like you're sitting in a dental practice. Like you're in this very different vibe, different feel. So walk me through how has it been being an owner? And then I want to go through like what have been the struggles, what have been the good things? Like you have this amazing space, people you've got raving fans.   Like you have built this boutique dental practice, which I think is so great to stand out when I think dentistry has been a little bit tricky. And I think you're doing a great job of that. And then we're going to pivot to like some of your favorite brand. I mean, she's already listed her luggage covers. can like literally Zaneta. feel like if there's something she can put a logo on, she will like, it is like, Oh, I could put this here. I could have a bracelet. I mean, your jacket, I guarantee you there's a Cusp Dental pin. I guarantee. Yep.   Zaneta Hamlin (07:15) Really.   yeah,   I mean the back of my jean jacket says untethered on it.   Kiera Dent (07:26) It's all there. She's constantly, it's constant. Like Zaneta, I think you are one of the few people that thinks in their branding so much that it is a part of you. It's what you do. It's who you are. It's not like I'm Zaneta and here's work and here's Zaneta. It's I am these pieces. So walk me through, you started this scratch start. How's it been going?   Zaneta Hamlin (07:27) The symbol is right there.   you   Kiera Dent (07:50) The wins, the stresses, the struggles, like where are you at on the business ownership path?   Zaneta Hamlin (07:56) I mean, there have been ups and downs. I will be very honest and frank about that. I've never been a business owner. So this is my first kick at it. ⁓ But I'm very frank with my team, like, hey, guys, I'm learning too. And I rely on them to also give me their feedback. Now, I always take it into consideration. It doesn't always mean like, hey, we're going to do what you recommended this time around. But I do like to listen to them and see what they think, because they have great ideas. But you won't know unless you actually listen to them.   It's been up and down. Like when people opt to leave the practice to go somewhere for whatever reason, ⁓ I've taken it personally in the past. Now, ⁓ my gosh, I mean, hopefully Dana has seen how much I've grown in that department.   Kiera Dent (08:38) I was,   I would agree. Dana's been coaching you for quite a while and Zenita, I will even say not being in the day to day with you all the time, you have grown exponentially. It used to be this, I remember being in the Dr. Masterminds, different places. It was just this like complete stress. And I feel like you have definitely grown as a business owner, as a leader, and I'm really proud of you. And you seem happier, but you still haven't lost your flair of like loving your practice. Like it didn't jade you even though it stressed you out. And agree, Dana, Dana will for sure be watching this and she will be so proud of you.   She already is, but you have definitely grown in the time that we have known you. And I'm really proud of you because I don't think everybody does grow. Some people just stay stagnant, but you have wanted to grow. You've wanted to evolve. You listen to what people say. You've made friends in our community. You and Christie have become BFFs. Christie Moore, she's been on the podcast too. Super excited to hang out in person, but you do a good job of executing and implementing Zenita. You're very humble. You're very coachable. And you're also just a ton of fun. Like you keep the Zenita piece of you while also growing and evolving too.   Zaneta Hamlin (09:38) Thank you. Yeah, I mean, it's there's no way you can't change stuff if you don't accept it. Because if it was working the way you were doing it, then why are you coaching? So no, it's it's been up and down. I've learned to delegate. I wasn't doing that before. And I'm still learning to ⁓ give deadlines because sometimes I will suggest that something needs to be done and not say when I need it done by and in my mind, that means you've done it already.   Kiera Dent (09:45) Right.   Zaneta Hamlin (10:04) ⁓ so working on that, but I am doing better with letting others, ⁓ do things for me and that I don't have to do all of it. And I have a great team that understands that I will do it all if not, if they don't step in and they will be like, no, no, no, I got it. You go do something else or maybe go eat. about that? so, ⁓ I think it's who you surround yourself with that. ⁓   Kiera Dent (10:18) Mm-hmm.   Yeah. Yeah. Good.   Zaneta Hamlin (10:33) helps and like you mentioned like Christie, for example, I was talking to another doctor when I went to a master class a couple of weeks ago for the AGD and he was telling me like, hey, when you are looking to move your practice into different levels, like moving up, like for example, me, you know, trying to add an associate and grow, he was like, talk to people who have done it or people who ⁓   Kiera Dent (10:54) Mm-hmm.   Zaneta Hamlin (11:02) have been in that seat before, or coaches that can help you. And I was like, well, definitely my coach can help me with that. And to like, you know, talking to somebody like Kristy, who's been there, done that, probably even read a book about it, you know. So ⁓ it's who you surround yourself with too, that can help you.   Kiera Dent (11:20) Yeah, no, I think you've done an amazing job and it's just fun. It's fun to watch you evolve as a leader. It's fun to watch you. I mean, I remember some of our first emails were I'm staying here so late. Everything's on my plate. I don't know how to do this to now hearing you of I delegate and I built this culture of a team that knows who I am. They give it had to change yourself as Anita. That's something I love about you is I don't feel you. There's been a huge change of Anita. I think there's been like Zenita 2.0 is Anita 3.0.   where you just keep like, keep the core of who you are, but you evolve as your business evolves and like letting the team know, yes, this is who I am and this is what I'm expecting. And I'm very honest and very frank. I think it's really helped you tremendously. And like, let's give some snaps. You are bringing in an associate. You are evolving your practice. You are growing into these things. And so if you were talking to somebody, say in your shoes, they just found this space, they found the shell. They're super excited. There's Anita, who you were at the beginning.   Zenita today, what would you maybe tell that practice owner of some things of like, hey, as the wiser version of me, this is what I would maybe do or I would execute on XYZ or I would do this again of something that I did. What would you say are some of those tips you would give maybe a Zenita coming in doing a similar path?   Zaneta Hamlin (12:36) probably would have learned to delegate earlier. I think, yeah. Yeah.   Kiera Dent (12:40) I agree.   Yeah, I remember   some long emails and some hard nights on NotDelegate and a lot of hours at the practice unnecessarily.   Zaneta Hamlin (12:48) Yeah   I was quick focusing it. Don't do quick,   you can, but why? know, like, I can't believe I did that and how much time I put, but it's interesting though, like some, the things that I have delegated, I'm still busy. I still have to do things. it's like, now I'm like, how did I have time to do that? Like, no wonder why I was stressed. No wonder why I wasn't sleeping, you know, like, so I would have definitely, ⁓   Kiera Dent (12:57) I agree. I agree.   Yes.   Zaneta Hamlin (13:20) delegated sooner. I would have gotten an aura ring earlier. That's something she knows talking to her about. I would have gotten that earlier. ⁓ But I also would have trusted my intuition more a earlier. I mean, I did, but not at the level in which I do now. Like, for example, if I extend an offer or like,   Kiera Dent (13:24) Right? ⁓ It works great. Yes, agreed. Okay.   Zaneta Hamlin (13:49) you know, I make a decision, because I like to make decisions pretty quickly. Like it's this and we're going with it, right? I don't go back and like ponder it like, oh, did I really make this mistake? Like, was this a mistake? Should I have done this? Should I have done that? I've had those thoughts before, but then I quickly am like, no, no, no, it's, this is the way we should go if an offer was made and it wasn't accepted.   Kiera Dent (13:53) Mm-hmm.   Zaneta Hamlin (14:17) It's because that wasn't for me and it probably would have been a headache. You know, I've gone down that route with like negotiations and stuff like that. And I thought to myself, hey, had that actually worked, it would have been a disaster. So I'm glad it didn't. So definitely ⁓ intuition, like leaning into that and just going with the flow.   Kiera Dent (14:35) Yeah.   Mm hmm. No, and I do. I do think that there's so many times that we feel like there's all these other experts, which I do agree like great job. Kudos to you. You you jumped into consulting and you hired coaches and you talk to mentors and talking about Sheena and Christie like you use your doctor community around you and you work with other mentors. But I do believe that there's an internal knowing that I think we often lose by thinking I've never done this before. So how am I supposed to know? But I do think that there's a core knowing that   I really love that you brought that up, that people really do need to trust themselves. They need to execute on that more. ⁓ So many people are like, well, someone told me I shouldn't do this. And I'm like, but you know, like you know what you need to do and you're gonna, you'll figure it out and it will work. So, okay, I love your story and I love what you've done. And I'm so happy that you're sharing with other people. And now I wanna pivot to, let's talk about your branding. Talk me through, you said everything is branding opportunities. Every single possible thing that you do.   Zaneta Hamlin (15:18) It doesn't feel right.   Kiera Dent (15:36) Like has this always been a part of you? Did it just come with buying the practice? And then I want you to walk through some of the specifics that you do of branding intentionally, maybe even like who you use or where you get these things. Like, I don't think people realize like marketing is a lot easier than they think it is. You did a scratch start. So you have had to figure out how to market yourself with no money. So kind of walk us through like, how have you done this? How has the marketing been for you? How has it been finding more new patients like?   Zaneta Hamlin (15:54) Mm-hmm.   Kiera Dent (16:02) I don't know, whatever you want to take on this branding, because honestly, you are one of my queens of branding that I've met as a dentist. You do it so well. So walk me through just whatever, however you want to take this branding, marketing side of the business.   Zaneta Hamlin (16:15) No judgment. Okay. Ready? Okay. One of the cheapest things you can get and y'all don't, well, let's just go through it. So ⁓ pens. Okay. So I would go to Pens.com. They always run promos and stuff like that. Get some pens, get your favorite pen. ⁓ they send you, they'll send you something. See exactly. Yeah.   Kiera Dent (16:17) No judgment. I'm ready.   No judgment, we already put it there.   You do.   I have it. It's literally right there.   Zaneta Hamlin (16:42) What I, how I started was, mean, of course, Studio 88 did my logo, my colors and all that stuff. That was a process to get to what it is now, right? Because there were different versions of it, right? And then I started putting it on pens. So here's what I would do. would, when I go to a restaurant, family, friends, myself, whatever, you know, they give you a pen, a Bic pen or some whatever pen.   Kiera Dent (17:08) Mm-hmm.   Zaneta Hamlin (17:10) I will sign with my pen and I will leave that pen.   Kiera Dent (17:13) You're so clever. Okay, keep going.   I want to hear all these ideas. I'm writing them down by the way. They're brilliant.   Zaneta Hamlin (17:20) So   I always have a bajillion pens on me in my purse or in my pocket. wear scrubs, so I have them in my pockets and stuff. Like even where, like my car, where I take my car to get it serviced or I'll change whatever. They've got my pens floating around too. The wine shop that I go to with, that I have membership at, they've got my pens. They always ask me, what color is coming out next? You know, like, cause I do different colors based on different seasons, as long as it's within brand.   Kiera Dent (17:45) Smart.   Zaneta Hamlin (17:48) So I can tell when that pen was from because we've only been orange orders. And black was the last order we had. We have a teal one now. That was a mistake, but still I have 500 of them. So we're gonna work through that. Yeah. And then I also did a partnership with a restaurant that's not too far from my office, half a mile away. They're out by the water. They gave me gift cards that I can give to new patients.   Kiera Dent (17:54) That's incredible.   So we're giving them out. Yeah.   Zaneta Hamlin (18:17) I gave them a boatload of pens. So when they are having people sign their checks or whatever, you know, they finished their eating and all that stuff, they've got a Cusp Dental Boutique pen that people usually jack, they steal those. And so they've got 200 to sort through, whatever. So that's how I really started getting the brand out. I would wear what I had, if know, if I had t-shirts or something, I would wear those. Now I have sweatshirts and stuff too.   Kiera Dent (18:24) Mm-hmm.   Mm-hmm   Zaneta Hamlin (18:48) But it was just really wherever I can show folks. When I go with my kids to their games or their school or whatever, I might have something. And people ask, ⁓ are you the one that owns? Yeah, hi, you should come to this. You know, just really, so it could be anything. mean, again, pen is a simple and easy thing to do to carry, not a huge investment.   Kiera Dent (19:03) Yeah.   Zaneta Hamlin (19:16) you know, do that. And then when Stanley does promotions and they customize them, you do that too. Yep. Yeah. And koozies are cheap. ⁓ I use ⁓ Citi Paper. They are in Alabama. A friend of mine, another business owner, she's a pediatric dentist. Quinn, sent them or referred them to me and ⁓   Kiera Dent (19:23) On brand, on color. Excellent.   Zaneta Hamlin (19:44) They do all of my koozies, whether it's the regular size koozie or the tall ones, which we did one season for a beach, because we're right by the water. ⁓ And then even like our goodie bags, we don't do the traditional goodie bags at the office. They're cotton, because also check out the environment. I have to come up with something for my patients who bring theirs back to reuse them. Like, hey, maybe if you bring your bag back, so we can just refill it with your supplies if you need it.   Kiera Dent (20:02) Yeah.   Cute.   Zaneta Hamlin (20:14) ⁓ But things like that have been great and people love it because it's different. Now I use mine for like when I travel for makeup, like my makeup brushes. It's, you know, I've had patients that will use it for their sunglasses. We have Cusp sunglasses, which patients use when they're sitting in the chair anyway to protect their eyes and 90 % of the time they want to walk out with it anyway. So again, take it. has my logo.   Kiera Dent (20:25) Mm-hmm.   Take   it, please.   Zaneta Hamlin (20:44) Yeah,   take it. Yeah, by all means. So yeah, and sunglasses can be pretty cheap too.   Kiera Dent (20:47) ⁓   Mm-hmm. So what do you feel? Okay pens koozies sunglasses shirts sweatshirts reusable bags What do you feel are if I'm like on a budget? Pens obviously what else you feel has been I mean and also I'm hearing you you know your population You're by the beach. So you're thinking in beach like they're gonna want drinks. They don't want sand on those So koozies are gonna be great. Keep them cold. They're there   Zaneta Hamlin (21:02) Mm-hmm. Yes.   Kiera Dent (21:14) the towel thing at the beginning of the podcast. Well, yeah, that makes sense because you're at the beach. People need those are going to use those are going to see them. ⁓ I like what things would you say if I'm on a budget are going to be the best bang for my buck? I love the Stanleys. I didn't even think about like you're watching promotions on every single thing that your patients would use like sunglasses, clever. Again, you're a beach community. So what has been your best ROI?   Zaneta Hamlin (21:33) Yeah.   Yeah.   Kiera Dent (21:39) because branding is like awareness, but then there's also like, I need patients to come back with that. So what do you feel has been your best ROI that you could say these patients came from this if I could only choose like one or two of these items?   Zaneta Hamlin (21:53) If we, my team probably would have to help me with this, but if it's based on what people have asked for, I would say it's chapstick.   Kiera Dent (22:04) Interesting.   Zaneta Hamlin (22:05) Yeah, because you don't have to be at the beach to use chapstick like chaps you should keep these puppies moist like drink your water and Moisturize your lips ⁓ SPF all the things the chapstick folks have asked for like hey Do you guys still do the chapsticks because I think and I don't know I know there are different types, but the one we do is like the big daddy one I have one in my ⁓ pocket somewhere, but ⁓   Kiera Dent (22:14) Yeah.   You   Zaneta Hamlin (22:34) Um, people really like that. You know, someone once someone said to me, Oh yeah, a friend of mine was using it and I just liked how it went on. And, you know, she said she got at her dental appointment. I was like, Oh yeah. Okay. I'm glad you came because would you like one today after your appointment? can give you one.   Kiera Dent (22:52) because we've got   some and you can share them with all your friends.   Zaneta Hamlin (22:56) Yeah, so I think that has been great.   And then the koozies are the second ones because people ask for that again. You could be anywhere. I mean, my neighbors use the koozies when we're out in the neighborhood, you know, hanging out with the kids and stuff like that. So yeah. ⁓ look at that.   Kiera Dent (23:16) Mm-hmm.   Look at that. She has it. I'm telling you, this woman walks in her logo. I would not be shocked if you told me you had pajamas in it.   Zaneta Hamlin (23:28) That's it.   That's a good idea.   Kiera Dent (23:32) There you   go. Pajamas. know our team has been asking me for workout clothes, like tank tops. Um, and then also they want the branded shoes of Dental A Team shoes. So that way they're like, we do a different one every single year. Cause that way, like your team is always wearing stuff also. So like if it's stuff that they do, yes. Um, you can do that. We also found out you can make a custom Nikes. Uh, you can make other customs that.   Zaneta Hamlin (23:47) Yeah Chuck says it converse   Can you put lingo on   it?   Kiera Dent (24:01) So those are things, again, I haven't done it yet, but write down the, get your notebook. ⁓ But honestly, I think Zaneta, some of these things, even post podcast, if you can send me and we'll include it in the show notes, some of the suppliers that you use and some of the ideas that you have. like we've listed off, she's got the Stanleys that she brands, there's the ChapStick. But if you looked and if you saw on the video and if you miss it, it's not the cheap ChapStick. Like this is not a cheap ChapStick. There's some dental offices that give.   Zaneta Hamlin (24:29) They have...   Kiera Dent (24:30) Gross chapstick.   Zaneta Hamlin (24:31) yeah, the minis. I know!   Kiera Dent (24:33) The minis or the ones that just like get in your mouth and they taste disgusting or they like don't actually moisturize. They almost like dry it out worse. So you're like putting it on. ⁓ You know what I'm talking about. Excellent. Do you hear this? She's coming to our doctor in-person mastermind, which is in September and we're super excited about it. It's a doctor in leadership one and Zaneta is already thinking I'm bringing it for everybody. And that's not because these dentists.   Zaneta Hamlin (24:40) Yeah.   Yes. you're getting one. I think I'm bringing some for everybody when I come to the meeting.   and you get a chance to.   Kiera Dent (25:00) These dentists are not her client. We don't even live by her, but yet all of us are going to be wearing it. She never knows where one of us is going to be. I'm going to be on the airplane sitting there flying out to the East coast. Someone's going to see it. They're going to look it up cause they're going to love her logo. And lo and behold, they'll be like, ⁓ I saw some girl putting this chapstick on, on a plane. You never know where people are going to be. And that's very easy. I thought your restaurant idea was so clever and like pens. I did not even think about signing with your own and just leaving it there constantly.   the luggage, our team's getting luggage carriers. Like that's going to be part of their standard onboarding. Cause we fly all the time and dentists are on planes all the time. So Zenita.   Zaneta Hamlin (25:32) Thank you.   Dentists,   their assistants, their office managers, their spouses, somebody, it's fun. And I saw this cute lady walking by with this and took a picture of it and sent it to their spouse or whoever, best friend. Have you been in this company? Or why aren't you doing that?   Kiera Dent (25:43) Mm-hmm.   Uh-huh. Uh-huh. Uh-huh. It's a very, it's   so clever, Zenita. I think, okay, so what's your most random favorite thing that maybe wasn't the best ROI, but you just loved it. It was one of your favorite like things that you created that's been branded. I mean, you got a jean jacket that's unbranded. You've got your shirt, which is a super darling shirt. Like what have you loved that was like, yeah. And then you also said you got sweatshirts.   Zaneta Hamlin (26:16) Thank you, you really sound interesting.   Kiera Dent (26:20) What else do you have? Like, what was your favorite?   Zaneta Hamlin (26:23) well, I really like our, wine, ⁓ tumblers. I have a Yeti that has, ⁓ Cusp Dental Boutique on it, but we have tumblers or two versions again, depending on which one you break out. know when you got it because we only rotate certain things and we've, we've done some promos where like our Cusp Circle folks get, which we have to get better about it. But when people do our in office, ⁓   membership, yep, they get those things. So like the t-shirt, I'm not going to just give to like our regular PPO patient. Like it's going to be, you know, our membership folks that get those, like the nicer branded items. But I really like the ⁓ koozies or not koozies, the tumblers. ⁓ I use it often enough. ⁓   Kiera Dent (27:01) Mm-hmm.   Mm-hmm.   often enough, all the favorite things and you can have it as   a business write-off because you want them. They're branded. You pull them out for parties. You can put them on social media. Obviously, it's a complete business write-off. I agree. Yeah.   Zaneta Hamlin (27:24) Excellent. Yeah. I had   my previous coach, she would put when she would go to the beach or wherever she would go, she would take pictures with her wine tumbler in different places. I did like a, I think it's in my ⁓ Cusp merch on my Instagram, where it just shows people with Cusp Dental Boutique things in different places. ⁓ And sometimes I'll still do that. Like I'll set it somewhere or whatever.   Kiera Dent (27:40) Ha ha ha!   Zaneta Hamlin (27:54) I've had patients who will send me pictures of themselves out in the wild with random Cusp Dental Boutique things. yeah, but the wine tumbler has been great because no one else has that. no dental offices, you know, like it's something you wouldn't think of for a dental office. So yeah.   Kiera Dent (28:09) Yeah.   Mm-hmm.   Totally. Well, and as you're   saying, I hope people picked up on, I wrote down some notes that I think you maybe don't even realize you're doing, but you don't call it a membership plan. It's called Cusp Dental Boutique Circle. So it's your, and as soon as you said it, I was like, that's her membership plan. But notice the way you say it, Zaneta, is you want your people to be part of your group. It's a community, it's a group, it's not, and like they're getting the special stuff. They're getting something that's different than everybody else. So you're setting it apart for people that are a part of your inner circle.   Zaneta Hamlin (28:27) Yes.   Kiera Dent (28:46) Then it said Cusp merch and I was like, probably gonna start selling your merch like honestly, but right now it's just on social media, which then helps patients realize they go, they tag you, you're gonna be putting it on there. People will see it. ⁓ You also are very clever. You said two versions and I was like, that's so smart because then people are going to want things at different times. They're gonna see other people getting it, which then creates retention of people wanting to come back because they saw the merchandise. They saw different things.   Zaneta Hamlin (28:51) Mm-hmm.   Kiera Dent (29:15) but also you strategically know like when were, when did I see them? Where were these pieces based on what they're, they're having? So it's a very like thought out process that I don't even think people, I don't even know if you realize like the depths of the pieces you're doing that are just very fun. And it seems like you just have a ton of fun doing it too.   Zaneta Hamlin (29:22) there.   I do. mean, it's, I don't know. It's, I, now I will say if you are wearing your brand, you can't be outside acting crazy. So you can be fun.   Kiera Dent (29:41) I would agree. I was going to say, do you ever get sick of like having people be   like, hi, who are you? Like, I'm like, no, sometimes I want to go incognito on a plane. Like I don't want anybody to know me. So.   Zaneta Hamlin (29:48) Yes, right. I   do have those times. Like tomorrow, I'm supposed to be going to Cape Charles with my husband. It's our wedding anniversary. I have gone back and forth because we're going to be visiting an artillery. I'm like, do I go? Because I will wear my Cusp baseball cap. I have it in three colors. My team, some of my team members have them.   Kiera Dent (30:01) No.   Thank   Zaneta Hamlin (30:15) I think one   of our videos, were wearing it for like, it's our like new patient welcome video we have for wearing the hats. But my husband wears his often. But I've thought, do I go to this place wearing my Cusp Dental Boutique hat? Because it has the symbol in the front ⁓ and the name of the practice in the back. ⁓ Or do I go incognito? Nobody should know who I am. But the Eastern Shore,   Kiera Dent (30:42) Mm-hmm.   Zaneta Hamlin (30:43) is close enough and we do have patients that have come from there. So just from talking to you, I'm thinking that I'm probably going.   Kiera Dent (30:50) at least have   like, there'll be a little Cusp Dental Boutique cameo if not the full show. So yeah, of course she's taking pens.   Zaneta Hamlin (30:55) I'm also taking pens. So I'm going to be leaving them at the   distillery strategically and the restaurant. ⁓   Kiera Dent (31:02) The pen, the pen.   And I will say, Zaneta, I mean, you shipped this to me at Summit, because this is where it came from. We were at Summit and I was like, I need a notebook. And you messaged in the chat, I saw it come through, Zaneta said, I'm sending you a notebook. And lo and behold, this shows up in like the super cute notebook. I still have it. It's got a beautiful, I mean, it's a real nice pen, Zaneta. She did, that's something else I'm noticing with you. You're not scrimping. Like this is a very heavyweight pen. It's a nice feel pen.   Zaneta Hamlin (31:14) It did.   Kiera Dent (31:32) which also is on brand with a Cusp Dental Boutique office. You're not going for this like hot, like you're not going for the burn and churn, which is fine. If you were, it'd be a different type of pen. Your stickers are very high end stickers. Your business card is high end. It's on brand. There's the untethered. There's the Cusp Dental Boutique. Like just, I mean, you guys, I still have these. They're very nice. They're cute. They are not, I feel like I'm selling Cusp Dental Boutique. Like I feel like we're on an infomercial. Like here, here we are.   Zaneta Hamlin (31:59) Please keep going.   Kiera Dent (32:02) But I think something like this pen is compared to some of these crummy ones, like, you know, Pens.com, they do send you some really junky ones. They also send you some really nice ones. But I've been in offices writing with pens, like from the Pens.com, like they ship them to me. I'll have a rose gold one. I'll have a white one. And in offices, the dental assistant's like, I love your pen. And I'm like, well, you can have it. Here you go. Like take it, write it, share it with everybody. But I do think there's something to be said. You do nice things.   Zaneta Hamlin (32:10) Thank you. Yeah.   Yeah.   Kiera Dent (32:31) rather than doing just cheap things to slap a brand, but your brand is higher end. Your brand is a nicer brand. So you're making sure it's very intentional with your brand.   Zaneta Hamlin (32:42) think when you are going to brand your items, and I get it, it depends on which season you're in in your practice, right? But when you are going to put your name on something, you want it to represent you well. And so yes, the things that I have done are probably, you know, I will always say they're top tier. But some of these things you can also get when they go on sale. Like they'll send me stuff like, it's now 85 cents.   Kiera Dent (32:48) Mm-hmm.   Mm-hmm.   Zaneta Hamlin (33:11) you know, to get this pen or 50 cents for that pen. I'm like, oh shoot, get it, get it now. We're gonna get this color. This is gonna be this season or 2024. This is the color, you know. So it's just, and it's something I think it's probably my mother, cause she's always like, like if I'm gonna go out with her, like sometimes I wanna just dress down and wear sweatpants, right? She's like, where are you going? You're not following me like that. You know, and so it's like, okay, all right, I get it. Like I gotta represent you and myself well.   Kiera Dent (33:20) Mm-hmm.   Mm-hmm.   You   Mm-hmm.   Zaneta Hamlin (33:41) So yeah, for things you're gonna put your logo on, you do wanna make sure it's something that people are gonna want, that it looks good and it represents you. So if you can't, maybe hold out till you can get the one that you really want. Because if it's crappy and you don't even like it and you're not gonna use it, why get it? Save your money, invest it in something else. Get AI.   Kiera Dent (33:55) Mm-hmm.   Yeah.   Get AI.   was a mastermind conversation we had this week. There is a podcast inspo'd by Zaneta. I will not say exactly which one. She knows, you guys can all guess on the podcast coming out. I recorded it right before this one, but Zaneta, I think it was just so fun. I really wanted to hear just about the different ideas. So anything you have of like, like you said, Pens.com or where you get your koozies or any of those. Cause I think that's also the hard part of there. So much out there, like who are the good brands? So even if you can send some of those that you like.   Zaneta Hamlin (34:06) You   Kiera Dent (34:30) I'd be happy to share those along. But I think if nothing else, I hope listeners today start thinking of differently of how can you brand your stuff? How can you do simple things? Where are your patients hanging out all the time that are the ideal patients you want? Not just patients, because we don't want all patients. We want your ideal patient. So like you said, they're going to be at the distillery. So you're going to a certain place. Like I picked up on that. You're not like I'm handing these out at, we won't say certain names.   Zaneta Hamlin (34:32) Yeah.   you   Kiera Dent (34:56) but I know you would not be dropping pens at certain places. You will be dropping them up. They don't go to all locations. They go to intentional locations where you know, it's like you said, there's a restaurant on the water. Well, I can already tell what type of a clientele is at that one based on where this restaurant is. So without Zaneta even telling you who her ICP is or ideal customer profile or avatar of patient, she's intentionally putting all of her brand in the places she wants people to be at her ideal patient base.   Zaneta Hamlin (35:10) You   Kiera Dent (35:25) to grow and Zaneta, mean, without even sharing any of your numbers, the fact that you've taken a scratch, start shell of a practice, built it with your own branding, your own pieces to now you're going to be bringing on an associate. think people can attest that some of the things you're doing clearly have been working really, really well. So thank you for sharing. I got excited. I I wrote a ton of notes over here and I hope other people did. And these are the type of conversations that come out at the mastermind.   Zaneta is talking about all of her problems, but then she's branding her Cuspware everywhere and all of us want it. So it goes like, you know, it's a good, it's a good thing. And honestly, Sheena needs to talk to you. She needs help on her branding. So and Sheena shout out to you. Just like, you know, you need like these are the things.   Zaneta Hamlin (35:57) Ha ha!   I would love to, but I do think   though, just, I probably picked this up from Studio 88, just because you're a dental practice, a dental office, you do not have to do everything dental. Like my logo doesn't have a tooth anywhere, right? It can, and that's great, but it doesn't have to. So just because it's a dental practice, like my logo or the things that I brand aren't specific to dental things. So my recommendation is,   Kiera Dent (36:20) Mm-hmm. Mm-hmm.   Zaneta Hamlin (36:33) Put your logo on something that you like and you would use outside of work. That is the best way to market your practice is on things that you would even want to use. It doesn't have to be like things you would expect from a dental office. You know what I mean? Like, hence the rumblers and yeah, the wine stuff.   Kiera Dent (36:52) right? The wine. Yep, yep. It's   stuff that you like, but also what I think is important is we often attract the people that are like us and as patients. And so Zaneta is doing things that make her happy, that make her want to do it, that are going to attract people that are very similar to her. Not everyone's going to love this pen. There will be some of you that will be like, that's too thick, that's too fat. Like I don't like how that one writes. And you would prefer another style of pen.   but people that like this high end vibe feel where it's this gel. mean, I already know Tiffany would love this pen and in the other colors. I also love that you do different colors. It's so clever, like so many fun things and you just have fun, but you do it. I'm really proud of you on an overhead budget. Good job. Like when it's on sale, when these things like, not just buying the Stanleys, you're literally being an intentional business owner too, which I think shows that you can do branding and marketing on like within an overhead budget.   and still have a ton of fun and make beautiful, high quality things. I mean, your logo just stands out even in this video. It's strong. It's, it's Anita. It's beautiful. And it just definitely represents who you are as a person too.   Zaneta Hamlin (38:00) And the final thing I'll mention about that is not every, like right now I'm the only one with the Stanley, but I will say my, if I make more of these, cause I wanted to try it out. I wanted to see how it would do. And my team members were like, I love that. You there are certain things that only squad members have. So like, right. So you want to get it. Like there's certain jackets or sweatshirts that we have.   Kiera Dent (38:14) Mm-hmm.   Zaneta Hamlin (38:28) You only get that if you're on my team. So ⁓ there are certain things you and like this t-shirt patients don't get this, you know, and it has our ⁓ humble hearts, skilled hands at the back. If they're wearing it out, they're like, well, where'd you get that shirt? Even if a patient from Cusp Circle wants a shirt, theirs is a little bit different, right? So again, strategically, you know, no, how'd you that? Cause only team members have that or whatever. So.   Kiera Dent (38:41) I love it.   Mm-hmm.   ⁓ Mm-hmm.   Zaneta Hamlin (38:56) If it's a little bit more expensive, yeah, maybe do that for your team during the holidays or their anniversary ⁓ or their birthday or something like that ⁓ that you're not just giving to anybody else.   Kiera Dent (39:05) Mm-hmm.   It's really clever. So for birthdays and anniversaries, do you have swag or gifts? I'm guessing it's all Cusp Dental Boutique. So tell us kind of about that. I mean, I didn't mean to go down this path, but I'm just very curious.   Zaneta Hamlin (39:20) So, not always, so give me some credit there, not always. our first, so for my office, the first anniversary, you get a Marc Jacobs tope.   Kiera Dent (39:24) Yeah, yeah. Okay.   I love it. I love it. No, there is no judgments   they needed. These are the things that make offices stand out. I love it.   Zaneta Hamlin (39:37) It's the mini though. So they get,   it's the maybe, I guess it's the small. So ⁓ far I've given four of those out. But anyway, you get that in whatever color. I order them, get them in bulk during the holidays. So I have them hidden somewhere in my office. So whenever someone's anniversary is, I can get in, I know what color they want, I can ask, and then they get that for their first anniversary. Second anniversary, what I've done is, ⁓   Kiera Dent (39:51) Mm-hmm.   Zaneta Hamlin (40:06) I have, we did like the, I think it's like the Turkish towels, because again, beach, and then ⁓ city paper put my logo on it. It's in like leather or something like that on the side. ⁓ So they have that, and you know, the Turkish towels have like, it's like tied at the bottom or whatever, like the things hanging off of it. So we did that in a wine. So the wine shop that I go to, they custom made a, they, brought the towel.   Kiera Dent (40:11) Mm-hmm. Mm-hmm. Mm-hmm.   Mm-hmm. Yep. Mm-hmm. Mm-hmm.   No.   Zaneta Hamlin (40:35) They put that in there with, so my team members that have gotten to their second year anniversary, they fill out a questionnaire from the wine shop that tells, ask them specifically what kind of wines they like. We put that in the box with other goodies from the wine shop. So it might be like truffle almonds or whatever that will pair well and little things based on what they like. And then that goes with it. And so that was year two.   ⁓ I'm still thinking what's gonna happen for those that make it to year three, ⁓ but it's always gonna be something different. They'll get at least something that has Cusp on it. It's just the first anniversary has the Marc Jacobs tote. And that started from like a joke that we had in the office, because people would walk around with these Marc Jacobs. And my admin at the time, Rachel, she was great before she moved. She had, and it's on social media somewhere where,   Kiera Dent (41:05) Mm-hmm.   Yeah, I love it.   Yeah   Zaneta Hamlin (41:32) She wrote on a brown paper bag, the tote, and she would walk around the office with it. And I was like, I get the hint. I get it. So that's when I bought it and I just made it a rule. Our first anniversary, that's what you get. So it's the same.   Kiera Dent (41:36) Mm-hmm.   You   It's amazing. And I love that you   think about like buying it on sale, there's different things. And then it's part of the Cusp. I love that it's called the Cusp squad. And you've got the Cusp Dental sort of like Boutique circle. So it's like you've got different names also for your groups that people want to be, which is so amazing. I have a friend and she does this in her dermatology and I didn't think about it. But she has it so exclusive that people like fly in from other places to go to her dermatology and be like, how did you get into joyful?   And she's just done a great job of branding it, of making things special, of making it to where this is only for, and I mean, I wrote so many notes because this is not my specialty. That's why I wanted you on the podcast, Anita, because I think hearing what other people do really can help us out. And like you are literally thinking in branding all day, every day, what can I do? But also doing it in such a beautiful aesthetic way as well that people want it. I mean, who doesn't want to Mark Jacobs bag that, yeah, I'm okay with it saying Cusp on it. Like I'll take that, right? ⁓   It's a beautiful thing that people do want, which is amazing. I love it. Well, Zaneta, I adore you. Any last thoughts you have, anything on branding or business ownership or anything that you feel leaving our listeners today would put a nice pretty bow on this for you today, because I've loved it. I've enjoyed all the tactical pieces, so many different fun things, like something so far from what I normally talk about that just makes me excited and psyched ready to do this. So any last things you want to add, any advice, any pieces?   to put a on our podcast today.   Zaneta Hamlin (43:19) Just make it fun, get stuff that you would use, doesn't have to be dental related. mean, ⁓ yeah, you can check in with your team too. They might have some great ideas that you can use, but yeah, just have fun with it and be obnoxious as you want to with it. Yeah.   Kiera Dent (43:40) I love it.   Amazing. Well, Zaneta, thank you. Thank you for coming on. Thank you for sharing. And I think this is just something really special about our dentist community of like people like you and Christie and Sheena and like, Jamin and all Kevin like so many cool amazing doctors that we get to hang out together. I didn't know how that community was going to shake. had visions of it becoming what it's been where you pop on your hair is always wrapped up because you're coming from patients on your computer hanging out.   Zaneta Hamlin (44:07) Yes.   Kiera Dent (44:09) And then all of a sudden I see the like eyes flash to the screen like what? And I'm supposed to do what? You guys want the what? But just like a fun community and having doctors like yourself that just bring special different ways. I think it's just amazing. So thank you for being on the Dental A Team's family. Thank you for being a part of our crew. It's just like, and thank you for sharing on the podcast today. I really appreciate you.   Zaneta Hamlin (44:30) Thank you for having me. Like, yeah, I'm glad Brandy got us to this point because, I'll definitely, I won't disappoint next month. I'll have some new ideas for you because my pin is going to be on, so you'll see that too, on my blazer.   Kiera Dent (44:41) I know you won't. Zaneta, I guarantee you. I can't wait.   I cannot wait. Yeah, you walk around with this pin. I'm telling you Zaneta dresses herself to the hilt with her brand and it's amazing. I love it every time and I never know what you're going to show up in and it's always different. You're always thinking but I also love that you highlighted because some people can go crazy and not be smart strategic business owners and you're able to do both and that's really what I wanted to highlight. So   Thank you and thank everyone. ⁓ And as always, thanks for listening and I'll catch you next time on the Dental A Team Podcast.