Chicago Customer Success Podcast

In this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, but is still relevant to how we handle crisis comms with our clients. Special thank you to Swati Garg, MHRIR and Dendra Abdinoor for allowing me to record this conversation and share it with you all. Details on CuSP here: https://www.meetup.com/CuSP-A-Customer-Success-Community

Aana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer experience. Great conversation around enablement for both teams and how their teams build that right back into their strategies.

Priya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth.

Will McNeil joins us to talk resumes, cover letters, diversity, and more!

Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more!

Jon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode!

Annie Geile joins us to talk about communicating change, organizing feedback, and more!

Donata Kalnenaite joins us to talk about talking product with customers, offers tactical tips for getting feedback, and how to best approach customers with conversations around your software.

Laura Arnault joins us to talk about burnout, how there's more to being out of office than PTO and maternity leave, and more!

Bliss Billingsley joins us to talk about defining engagement from your customers, coaching through the ghosting, and more!

Michael Fitzgerald joins us to talk about evolving into a SaaS product, how to get buy-in for your process changes, and more!

Lily Duevel joins us to talk about working through tough situations, staying free of fear, and more!

Dave Duke joins us to talk about responsibility of CSMs, #OutcomeFirst thinking, and more!

David Priemer, the Founder and Chief Sales Scientist at Cerebral Selling joins the show to talk about goal setting, working as a team, and more!

Claire Schlafly joins the show to talk about goal setting, pivoting through goals, and more! Then Gary Marroquin hops on with Joe Huber to talk about some key points Claire mentioned. Stay tuned, because we're going to have a bonus episode this month as well!

Patrick McPartland talks to us about how he makes stuff to stay grounded, focuses on prioritization, and more on this edition of the Chicago Customer Success Podcast.

Katie Klinzing joins us to talk about Customer Support and its relationship with Customer Success, why you should listen to others about your strengths, and more on the Chicago Customer Success Podcast! Joe Huber and Jenn Arevalo break down the interview after to recap some of Katie's points, as well. Stay tuned for Patrick McPartland in November's edition of the podcast as we talk about how seasonality can be used to your benefit as a Success organization.

Kelly Wilson joins us to talk about teambuilding, taking your career into your own hands, and more on the Chicago Customer Success Podcast! Joe Huber and Ben Fleishman break down the interview after to recap some of Kelly's points, as well. Stay tuned for Katie Klinzing in November's edition of the podcast as we talk about how customer support and customer success are intertwined!

In this episode, we'll introduce the Chicago CS Podcast and our mission. We’re a group of SaaS professionals in Chicago who are committed to providing relevant content to those involved in the customer journey. We believe that this expands beyond the traditional roles under the “Customer Success” moniker and look to redefine the term to include teams from engineering to sales to leadership. Dedicating ourselves to this mission means we’re looking to open discussions and shed light on how all areas of the business facilitate the ongoing relationship with our customers. Find us on Facebook and Twitter @ChicagoCSPod.