Podcasts about CS

Consuela Sand, CS, from Arlington, Virginia, USAHear more from Consuela on this episode of Sentinel Watch. We have a special Christmas gift for you, listen here and watch here.

Our Most-Listened to Episode of 2025. It resonated so deeply with our community that we knew we had to share it again. If you've ever felt torn between who you were before motherhood and who you're becoming now, this episode will change something in you. We're re-releasing our number one most downloaded episode of 2025, and it's easy to see why. In this conversation, I sit down with the incredible Martha Beck, whose wisdom has supported millions of women through life's biggest transitions. Martha reveals one of the most powerful truths about parenting: your children won't treat themselves the way you treat them - they'll treat themselves the way you treat yourself. We talk about why mothers feel so stuck, how cultural expectations pull us in opposite directions, and what it really takes to break free. Martha shares her own extraordinary story, from Harvard to raising a child with Down syndrome, and the moment she stopped living for approval and started living for joy. This episode will leave you feeling seen, soothed and braver in your own motherhood journey. In this conversation, you'll learn: Why modern motherhood creates impossible pressure and how to step outside it The shift from “stuck” to “free” using Martha's definition of true freedom A simple self-talk practice that calms anxiety fast and rewires old patterns How self-compassion transforms you and shapes how your children see themselves If you're exhausted, overwhelmed or craving a gentler way of mothering, this is the episode to revisit whenever you need grounding and hope. Remember to subscribe to Motherkind — it helps more mothers find the show and keeps our community growing. If you liked this episode, listen to this next: Link to a past episode on a similar topic Feeling different since becoming a mother? Get clarity on who you're becoming now and  download your FREE Matrescence Cheat Sheet Connect with Zoe: Follow Zoe on Instagram  Get Zoe's Sunday Times bestselling book, 'Motherkind: A New Way to Thrive in a World of Endless Expectations' This Motherkind episode is sponsored by: Headline sponsor Wild Nutrition, the brand raising the bar for women's supplements. Want to feel the Food-Grown difference yourself? Get 50% off for three months at wildnutrition.com/motherkind. Ts and Cs apply. For a £100 sponsored job credit, visit Indeed.com/ Motherkind Get 15% off OneSkin with the code MOTHERKIND at https://www.oneskin.co/  #oneskinpod Learn more about your ad choices. Visit podcastchoices.com/adchoices

Celebrating some of the best films, movies and cinema of 2025 with Melbourne International Film Festival programmer and film critic Kate Jinx. Join us again next week for another bonus episode discussing the best documentaries, Australian films, comedies and honourable mentions. Pick up tickets to Alexei's comedy festival tour of his new show VHS in 2026 Follow ALEXEI TOLIOPOULOS on Letterboxd for all the rental combo lists. Hit up the Last Video Store on instagram for all of our guests picks. PICKS: Sinners, One Battle After Another, The Mastermind, Sorry Baby, Peter Hujar's Day, Harvest, The Secret Agent, If I Had Legs I'd Kick You, Marty Supreme, It Was Just an Accident Thanks to Dan Murphy's for making this episode happen! Nobody Beats Dan Murphy's. Lowest Liquor Price Guarantee. Found it cheaper? We'll beat it. T&Cs apply. Shop in-store or online at danmurphys.com.au. Choose to DrinkWise.

It's a Final Furlong Saturday Betting Special as Emmet Kennedy, Andy Newton, George Gorman and Peter Michael return with your complete Ascot & Haydock Racing Guide. Big handicaps, a Grade 1 centrepiece, strong opinions, and NAPs at proper prices — this is essential listening if you're betting this weekend.

In a Final Furlong Podcast Special, Emmet Kennedy is joined by multiple Cheltenham Festival-winning trainer Barry Connell for a wide-ranging, no-holds-barred conversation — presented without commercial interruption by 1xBet Ireland. This is a rare, candid insight into Cheltenham planning, elite horses, and the realities of modern jump racing.

Why Customer Success Can't Be Automated (And What AI Can Actually Do) In this special year-end episode of the FutureCraft GTM Podcast, hosts Ken Roden and Erin Mills sit down with Amanda Berger, Chief Customer Officer at Employ, to tackle the biggest question facing CS leaders in December 2026: What can AI actually do in customer success, and where do humans remain irreplaceable? Amanda brings 20+ years at the intersection of data and human decision-making—from AI-powered e-commerce personalization at Rich Relevance, to human-led security at HackerOne, to now implementing AI companions for recruiters. Her journey is a masterclass in understanding where the machine ends and the human begins. This conversation delivers hard truths about metrics, change management, and the future of CS roles—plus Amanda's controversial take that "if you don't use AI, AI will take your job." Unpacking the Human vs. Machine Balance in Customer Success Amanda returns with a reality check: AI doesn't understand business outcomes or motivation—humans do. She reveals how her career evolved from philosophy major studying "man versus machine" to implementing AI across radically different contexts (e-commerce, security, recruiting), giving her unique pattern recognition about what AI can genuinely do versus where it consistently fails. The Lagging Indicator Problem: Why NRR, churn, and NPS tell you what already happened (6 months ago) instead of what you can influence. Amanda makes the case for verified outcomes, leading indicators, and real-time CSAT at decision points. The 70% Rule for CS in Sales: Why most churn starts during implementation, not at renewal—and exactly when to bring CS into the deal to prevent it (technical win stage/vendor of choice). Segmentation ≠ Personalization: The jumpsuit story that proves AI is still just sophisticated bucketing, even with all the advances in 2026. True personalization requires understanding context, motivation, and individual goals. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting reports, repetitive emails, data analysis) so humans can focus on what makes them irreplaceable. Timestamps 00:00 - Introduction and AI Updates from Ken & Erin 01:28 - Welcoming Amanda Berger: From Philosophy to Customer Success 03:58 - The Man vs. Machine Question: Where AI Ends and Humans Begin 06:30 - The Jumpsuit Story: Why AI Personalization Is Still Segmentation 09:06 - Why NRR Is a Lagging Indicator (And What to Measure Instead) 12:20 - CSAT as the Most Underrated CS Metric 17:34 - The $4M Vulnerability: House Security Analogy for Attribution 21:15 - Bringing CS Into Sales at 70% Probability (The Non-Negotiable) 25:31 - Getting Customers to Actually Tell You Their Goals 28:21 - AI Companions at Employ: The Recruiting Reality Check 32:50 - The Delegation Mindset: What Parts of Your Job Do You Hate? 36:40 - Making the Case for Humans in an AI-First World 40:15 - The Framework: When to Use Digital vs. Human Touch 43:10 - The 8-Hour Workflow Reduced to 30 Minutes (Real ROI Examples) 45:30 - By 2027: The Hardest CX Role to Hire 47:49 - Lightning Round: Summarization, Implementation, Data Themes 51:09 - Wrap-Up and Key Takeaways Edited Transcript Introduction: Where Does the Machine End and Where Does the Human Begin? Erin Mills: Your career reads like a roadmap of enterprise AI evolution—from AI-powered e-commerce personalization at Rich Relevance, to human-powered collective intelligence at HackerOne, and now augmented recruiting at Employ. This doesn't feel random—it feels intentional. How has this journey shaped your philosophy on where AI belongs in customer experience? Amanda Berger: It goes back even further than that. I started my career in the late '90s in what was first called decision support, then business intelligence. All of this is really just data and how data helps humans make decisions. What's evolved through my career is how quickly we can access data and how spoon-fed those decisions are. Back then, you had to drill around looking for a needle in a haystack. Now, does that needle just pop out at you so you can make decisions based on it? I got bit by the data bug early on, realizing that information is abundant—and it becomes more abundant as the years go on. The way we access that information is the difference between making good business decisions and poor business decisions. In customer success, you realize it's really just about humans helping humans be successful. That convergence of "where's the data, where's the human" has been central to my career. The Jumpsuit Story: Why AI Personalization Is Still Just Segmentation Ken Roden: Back in 2019, you talked about being excited for AI to become truly personal—not segment-based. Flash forward to December 2026. How close are we to actual personalization? Amanda Berger: I don't think we're that close. I'll give you an example. A friend suggested I ask ChatGPT whether I should buy a jumpsuit. So I sent ChatGPT a picture and my measurements. I'm 5'2". ChatGPT's answer? "If you buy it, you should have it tailored." That's segmentation, not personalization. "You're short, so here's an answer for short people." Back in 2019, I was working on e-commerce personalization. If you searched for "black sweater" and I searched for "black sweater," we'd get different results—men's vs. women's. We called it personalization, but it was really segmentation. Fast forward to now. We have exponentially more data and better models, but we're still segmenting and calling it personalization. AI makes segmentation faster and more accessible, but it's still segmentation. Erin Mills: But did you get the jumpsuit? Amanda Berger: (laughs) No, I did not get the jumpsuit. But maybe I will. The Philosophy Degree That Predicted the Future Erin Mills: You started as a philosophy major taking "man versus machine" courses. What would your college self say? And did philosophy prepare you in ways a business degree wouldn't have? Amanda Berger: I actually love my philosophy degree because it really taught me to critically think about issues like this. I don't think I would have known back then that I was thinking about "where does the machine end and where does the human begin"—and that this was going to have so many applicable decision points throughout my career. What you're really learning in philosophy is logical thought process. If this happens, then this. And that's fundamentally the foundation for AI. "If you're short, you should get your outfit tailored." "If you have a customer with predictive churn indicators, you should contact that customer." It's enabling that logical thinking at scale. The Metrics That Actually Matter: Leading vs. Lagging Indicators Erin Mills: You've called NRR, churn rate, and NPS "lagging indicators." That's going to ruffle boardroom feathers. Make the case—what's broken, and what should we replace it with? Amanda Berger: By the time a customer churns or tells you they're gonna churn, it's too late. The best thing you can do is offer them a crazy discount. And when you're doing that, you've already kind of lost. What CS teams really need to be focused on is delivering value. If you deliver value—we all have so many competing things to do—if a SaaS tool is delivering value, you're probably not going to question it. If there's a question about value, then you start introducing lower price or competitors. And especially in enterprise, customers decide way, way before they tell you whether they're gonna pull the technology out. You usually miss the signs. So you've gotta look at leading indicators. What are the signs? And they're different everywhere I've gone. I've worked for companies where if there's a lot of engagement with support, that's a sign customers really care and are trying to make the technology work—it's a good sign, churn risk is low. Other companies I've worked at, when customers are heavily engaged with support, they're frustrated and it's not working—churn risk is high. You've got to do the work to figure out what those churn indicators are and how they factor into leading indicators: Are they achieving verified outcomes? Are they healthy? Are there early risk warnings? CSAT: The Most Underrated Metric Ken Roden: You're passionate about customer satisfaction as a score because it's granular and actionable. Can you share a time where CSAT drove a change and produced a measurable business result? Amanda Berger: I spent a lot of my career in security. And that's tough for attribution. In e-commerce, attribution is clear: Person saw recommendations, put them in cart, bought them. In hiring, their time-to-fill is faster—pretty clear. But in security, it's less clear. I love this example: We all live in houses, right? None of our houses got broken into last night. You don't go to work saying, "I had such a good night because my house didn't get broken into." You just expect that. And when your house didn't get broken into, you don't know what to attribute that to. Was it the locked doors? Alarm system? Dog? Safe neighborhood? That's true with security in general. You have to really think through attribution. Getting that feedback is really important. In surveys we've done, we've gotten actionable feedback. Somebody was able to detect a vulnerability, and we later realized it could have been tied to something that would have cost $4 million to settle. That's the kind of feedback you don't get without really digging around for it. And once you get that once, you're able to tie attribution to other things. Bringing CS Into the Sales Cycle: The 70% Rule Erin Mills: You're a religious believer in bringing CS into the sales cycle. When exactly do you insert CS, and how do you build trust without killing velocity? Amanda Berger: With bigger customers, I like to bring in somebody from CX when the deal is at the technical win stage or 70% probability—vendor of choice stage. Usually it's for one of two reasons: One: If CX is gonna have to scope and deliver, I really like CX to be involved. You should always be part of deciding what you're gonna be accountable to deliver. And I think so much churn actually starts to happen when an implementation goes south before anyone even gets off the ground. Two: In this world of technology, what really differentiates an experience is humans. A lot of our technology is kind of the same. Competitive differentiation is narrower and narrower. But the approach to the humans and the partnership—that really matters. And that can make the difference during a sales cycle. Sometimes I have to convince the sales team this is true. But typically, once I'm able to do that, they want it. Because it does make a big difference. Technology makes us successful, but humans do too. That's part of that balance between what's the machine and what is the human. The Art of Getting Customers to Articulate Their Goals Ken Roden: One challenge CS teams face is getting customers to articulate their goals. Do customers naturally say what they're looking to achieve, or do you have a process to pull it out? Amanda Berger: One challenge is that what a recruiter's goal is might be really different than what the CFO's goal is. Whose outcome is it? One reason you want to get involved during the sales cycle is because customers tell you what they're looking for then. It's very clear. And nothing frustrates a company more than "I told you that, and now you're asking me again? Why don't you just ask the person selling?" That's infuriating. Now, you always have legacy customers where a new CSM comes in and has to figure it out. Sometimes the person you're asking just wants to do their job more efficiently and can't necessarily tie it back to the bigger picture. That's where the art of triangulation and relationships comes in—asking leading discovery questions to understand: What is the business impact really? But if you can't do that as a CS leader, you probably won't be successful and won't retain customers for the long term. AI as Companion, Not Replacement: The Employ Philosophy Erin Mills: At Employ, you're implementing AI companions for recruiters. How do you think about when humans are irreplaceable versus when AI should step in? Amanda Berger: This is controversial because we're talking about hiring, and hiring is so close to people's hearts. That's why we really think about companions. I earnestly hope there's never a world where AI takes over hiring—that's scary. But AI can help companies and recruiters be more efficient. Job seekers are using AI. Recruiters tell me they're getting 200-500% more applicants than before because people are using AI to apply to multiple jobs quickly or modify their resumes. The only way recruiters can keep up is by using AI to sort through that and figure out best fits. So AI is a tool and a friend to that recruiter. But it can't take over the recruiter. The Delegation Framework: What Do You Hate Doing? Ken Roden: How do you position AI as companion rather than threat? Amanda Berger: There's definitely fear. Some is compliance-based—totally justifiable. There's also people worried about AI taking their jobs. I think if you don't use AI, AI is gonna take your job. If you use AI, it's probably not. I've always been a big fan of delegation. In every aspect of my life: If there's something I don't want to do, how can I delegate it? Professionally, I'm not very good at putting together beautiful PowerPoint presentations. I don't want to do it. But AI can do that for me now. Amazingly well. What I'm really bad at is figuring out bullets and formatting. AI does that. So I think about: What are the things I don't want to do? Usually we don't want to do the things we're not very good at or that are tedious. Use AI to do those things so you can focus on the things you're really good at. Maybe what I'm really good at is thinking strategically about engaging customers or articulating a message. I can think about that, but AI can build that PowerPoint. I don't have to think about "does my font match here?" Take the parts of your job that you don't like—sending the same email over and over, formatting things, thinking about icebreaker ideas—leverage AI for that so you can do those things that make you special and make you stand out. The people who can figure that out and leverage it the right way will be incredibly successful. Making the Case to Keep Humans in CS Ken Roden: Leaders face pressure from boards and investors to adopt AI more—potentially leading to roles being cut. How do you make the case for keeping humans as part of customer success? Amanda Berger: AI doesn't understand business outcomes and motivation. It just doesn't. Humans understand that. The key to relationships and outcomes is that understanding. The humanity is really important. At HackerOne, it was basically a human security company. There are millions of hackers who want to identify vulnerabilities before bad actors get to them. There are tons of layers of technology—AI-driven, huge stacks of security technology. And yet no matter what, there's always vulnerabilities that only a human can detect. You want full-stack security solutions—but you have to have that human solution on top of it, or you miss things. That's true with customer success too. There's great tooling that makes it easier to find that needle in the haystack. But once you find it, what do you do? That's where the magic comes in. That's where a human being needs to get involved. Customer success—it is called customer success because it's about success. It's not called customer retention. We do retain through driving success. AI can point out when a customer might not be successful or when there might be an indication of that. But it can't solve that and guide that customer to what they need to be doing to get outcomes that improve their business. What actually makes success is that human element. Without that, we would just be called customer retention. The Framework: When to Use Digital vs. Human Touch Erin Mills: We'd love to get your framework for AI-powered customer experience. How do you make those numbers real for a skeptical CFO? Amanda Berger: It's hard to talk about customer approach without thinking about customer segmentation. It's very different in enterprise versus a scaled model. I've dealt with a lot of scale in my last couple companies. I believe that the things we do to support that long tail—those digital customers—we need to do for all customers. Because while everybody wants human interaction, they don't always want it. Think about: As a person, where do I want to interact digitally with a machine? If it's a bot, I only want to interact with it until it stops giving me good answers. Then I want to say, "Stop, let me talk to an operator." If I can find a document or video that shows me how to do something quickly rather than talking to a human, it's human nature to want to do that. There are obvious limits. If I can change my flight on my phone app, I'm gonna do that rather than stand at a counter. Come back to thinking: As a human, what's the framework for where I need a human to get involved? Second, it's figuring out: How do I predict what's gonna happen with my customers? What are the right ways of looking and saying "this is a risk area"? Creating that framework. Once you've got that down, it's an evolution of combining: Where does the digital interaction start? Where does it stop? What am I looking for that's going to trigger a human interaction? Being able to figure that out and scale that—that's the thing everybody is trying to unlock. The 8-Hour Workflow Reduced to 30 Minutes Erin Mills: You've mentioned turning some workflows from an 8-hour task to 30 minutes. What roles absorbed the time dividend? What were rescoped? Amanda Berger: The roles with a lot of repetition and repetitive writing. AI is incredible when it comes to repetitive writing and templatization. A lot of times that's more in support or managed services functions. And coding—any role where you're coding, compiling code, or checking code. There's so much efficiency AI has already provided. I think less so on the traditional customer success management role. There's definitely efficiencies, but not that dramatic. Where I've seen it be really dramatic is in managed service examples where people are doing repetitive tasks—they have to churn out reports. It's made their jobs so much better. When they provide those services now, they can add so much more value. Rather than thinking about churning out reports, they're able to think about: What's the content in my reports? That's very beneficial for everyone. By 2027: The Hardest CX Role to Hire Erin Mills: Mad Libs time. By 2027, the hardest CX job to hire will be _______ because of _______. Amanda Berger: I think it's like these forward-deployed engineer types of roles. These subject matter experts. One challenge in CS for a while has been: What's the value of my customer success manager? Are they an expert? Or are they revenue-driven? Are they the retention person? There's been an evolution of maybe they need to be the expert. And what does that mean? There'll continue to be evolution on that. And that'll be the hardest role. That standard will be very, very hard. Lightning Round Ken Roden: What's one AI workflow go-to-market teams should try this week? Amanda Berger: Summarization. Put your notes in, get a summary, get the bullets. AI is incredible for that. Ken Roden: What's one role in go-to-market that's underusing AI right now? Amanda Berger: Implementation. Ken Roden: What's a non-obvious AI use case that's already working? Amanda Berger: Data-related. People are still scared to put data in and ask for themes. Putting in data and asking for input on what are the anomalies. Ken Roden: For the go-to-market leader who's not seeing value in AI—what should they start doing differently tomorrow? Amanda Berger: They should start having real conversations about why they're not seeing value. Take a more human-led, empathetic approach to: Why aren't they seeing it? Are they not seeing adoption, or not seeing results? I would guess it's adoption, and then it's drilling into the why. Ken Roden: If you could DM one thing to all go-to-market leaders, what would it be? Amanda Berger: Look at your leading indicators. Don't wait. Understand your customer, be empathetic, try to get results that matter to them. Key Takeaways The Human-AI Balance in Customer Success: AI doesn't understand business outcomes or motivation—humans do. The winning teams use AI to find patterns and predict risk, then deploy humans to understand why it matters and what strategic action to take. The Lagging Indicator Trap: By the time NRR, churn rate, or NPS move, customers decided 6 months ago. Focus on leading indicators you can actually influence: verified outcomes, engagement signals specific to your business, early risk warnings, and real-time CSAT at decision points. The 70% Rule: Bring CS into the sales cycle at the technical win stage (70% probability) for two reasons: (1) CS should scope what they'll be accountable to deliver, and (2) capturing customer goals early prevents the frustrating "I already told your sales rep" moment later. Segmentation ≠ Personalization: AI makes segmentation faster and cheaper, but true personalization requires understanding context, motivation, and individual circumstances. The jumpsuit story proves we're still just sophisticated bucketing, even with 2026's advanced models. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting, repetitive emails, data analysis) so humans can focus on strategy, relationships, and outcomes that only humans can drive. "If You Don't Use AI, AI Will Take Your Job": The people resisting AI out of fear are most at risk. The people using AI to handle drudgery and focusing on what makes them irreplaceable—strategic thinking, relationship-building, understanding nuanced goals—are the future leaders. Customer Success ≠ Customer Retention: The name matters. Your job isn't preventing churn through discounts and extensions. Your job is driving verified business outcomes that make customers want to stay because you're improving their business. Stay Connected To listen to the full episode and stay updated on future episodes, visit the FutureCraft GTM website. Connect with Amanda Berger: Connect with Amanda on LinkedIn Employ Disclaimer: This podcast is for informational and entertainment purposes only and should not be considered advice. The views and opinions expressed in this podcast are our own and do not represent those of any company or business we currently work for/with or have worked for/with in the past.

204: On this episode, we have quite a bit of fun news. Staccato stopes making CS and C. Girsan has a new 2311 ACRO goes BIG moa SIG gives the P211 some new variation Then Eric Kamps joins us to talk about the new changes coming to the Northern Illinois Shooting Association(NISA) as well as the launch of the NISA Monthly Update Podcast. You can find that here- https://open.spotify.com/episode/44gYt30ls9hZgXzep3OaJz?si=j9TOEB0GRRKtkg2T8zieeg If you guys want to save some on your own set of sexy Italian wood furniture from Woox for your shotgun, AR, bolt or lever gun be sure to use code: laughnload10 For that Blackout Coffee link to support the show click https://www.blackoutcoffee.com?p=SJxs6gMea Be sure to use code LNL20 if it is your first order and get 20% off! Thanks for all of your guy's support! We love ya! Please help us out by rating and reviewing the podcast! Thank you! Got questions? Email us at pewtimepodcast@gmail.com If you want to book Tony for a class email him at performancegun@gmail.com Looking for some new range wear? Head over to https://www.laughnload.com to check out some of the shirts, hats, hoodies and more that are currently available. What to check out some more from us you can search Laugh n Load on IG, FB and YouTube. FB: https://www.facebook.com/252407111792056/ IG: https://instagram.com/laughnload?igshid=tm0tboj9syru YT: https://www.youtube.com/channel/UCvK8P5NQ_sCpz1Hwasmd62Q

In this episode of It's a Good Life, host Brian Buffini talks with bestselling author and keynote speaker Jon Acuff on how using a framework of “5 Cs” can help you break through burnout and reignite your purpose. Jon shares how discomfort is actually a good thing and the only true way to know you are headed towards meaningful change. He also shares how leaders who want to succeed must learn to recognize the value of making mistakes and trying again, as well as asking for help. Lastly, Jon previews his upcoming book Procrastination Proof: Never Get Stuck Again and explains why procrastination isn't a character flaw but a coping strategy. He offers tips on how you can recognize and replace it with better tools and habits so you never get stuck again. YOU WILL LEARN: The 5 Cs (clarity, courage, community, consistency, and coaching) that Jon uses to build a remarkable year. Why many who feel burnout are actually bored and what they can do to change that. Why it's important to celebrate achieving your goals and then move onto setting new ones. MENTIONED IN THIS EPISODE: Soundtracks: The Surprising Solution to Overthinking (Overcome Toxic Thought Patterns and Take Control of Your Mindset) by Jon Acuff Procrastination Proof: Never Get Stuck Again by Jon Acuff NOTEWORTHY QUOTES FROM THIS EPISODE: “How do I have an amazing or remarkable year — clarity, courage, community, consistency, and, of course, coaching.” — Jon Acuff “The only way to know you're outside your comfort zone is if you're uncomfortable. That's the sign you're actually headed in the right direction.” — Jon Acuff “I'm realizing there's no leadership playbook where you always know the right move. You're going to blow it. And you learn.” — Jon Acuff “If you've achieved the big goals you set years ago — great. Celebrate it. But now it's time for a new scorecard.” — Jon Acuff “High performers tend to be hyper-specific about career goals but casual about relationship goals, and that doesn't work. — Jon Acuff Hosted on Acast. See acast.com/privacy for more information.

In this guest appearance on the Investor Fuel – Real Estate Mastermind podcast, John Casmon shares his journey from working in corporate advertising to building a $150M multifamily portfolio. He opens up about his employer filing bankruptcy during the 2008 financial crisis, house hacking in Chicago, and discovering the power of mentorship and raising capital. With clarity, honesty, and strategic insight, John lays out a realistic roadmap for transitioning from W-2 work to full-time real estate investing—and how mindset and mission can elevate your ability to serve others through multifamily.     Make sure to download our free guide, 7 Questions Every Passive Investor Should Ask, here.     Key Takeaways How the 2008 financial crisis sparked John's journey into real estate House hacking a duplex and scaling to an eight-unit with personal savings The financial trap of saving to buy—why John pivoted to raising capital The value of mentorship and how one post on BiggerPockets changed everything John's 3 Cs framework for raising capital: Confidence, Credibility, and Connections How to build trust with passive investors by educating, not convincing     Topics Corporate Roots and a Harsh Wake-Up Call John's early career in advertising at General Motors How the 2008 financial crisis sparked the need for a financial plan B From House Hack to Portfolio Growth Buying a three-unit with his wife in Chicago Scaling to an eight-unit using all of their savings—and realizing it wasn't scalable Discovering the Power of Mentorship Finding a coach via BiggerPockets and lunch in Cincinnati Why mentorship helped shift his mindset, strategy, and results Learning to Raise Capital Moving beyond the myth of needing wealthy friends or family The mental shift from "asking for money" to "offering a service" Education as a Tool for Connection Building trust with passive investors through consistent education How one friend declined to invest nine times—then came back for the tenth The 3 Cs of Raising Capital Confidence: Built through preparation and market knowledge Credibility: Leaning on your experience and team Connections: Expanding beyond friends and family to reach aligned investors    

For the final installment of the "The 3 Cs of Christmas" series, Susan and Keri discuss the Christmas Story and how one act of kindness brought about the most fantastic Christmas Miracle ever.From all of us here at Tangible Truth Ministries, we pray you have a joyous and blessed Christmas season, and we will see you in January for Season 6 of the Tangible Truth Podcast.

Muchas mujeres creen que fracasan en su transformación porque les falta disciplina, fuerza de voluntad o constancia.Pero la raíz es más profunda.En este devocional hablo de una verdad que casi nadie nombra: cómo una infancia sin juego sano forma mujeres adultas que no saben fallar sin colapsar, recibir corrección sin sentirse rechazadas ni permanecer en procesos largos sin castigarse.A la luz de la psicología y de la fe, reflexionamos sobre por qué seguir reglas se siente como amenaza, por qué el cuerpo se vuelve un campo de batalla y por qué cambiar hábitos se vive como castigo y no como entrenamiento.Este no es un mensaje para motivarte, es una invitación a entender tu historia, a sanar tu relación con el proceso y a permitir que Dios te enseñe a permanecer sin miedo.No estás rota.Estás en entrenamiento.Únete a mi comunidad GRATIS para bajar de peso

It's another packed show as Matt Davies-Adams, Adrian Clarke and Sam Parkin discuss Abdul Fatawu's wonder goal and Steve Evans imminent arrival in Bristol as well as looking ahead to the best of the weekend's upcoming action (including a long overdue welsh derby), plus predictions, tweet of the week and more! It's time for our Christmas break so we'll catch up with you again in 2026. Please subscribe, rate and review! Our partners Quinn Bet have a NEW offer: you can now get 50% back up to £25.   If your account has Sportsbook losses at the end of your first day's betting, QuinnBet will refund 50% of your losses as a Free Bet up to £25 (min 3 bets). Even if your account is up, you're guaranteed a £5 Free Bet provided you place at least 1 bet of £10 or greater at the minimum odds. T&Cs apply | 18+ New UK Customers Only | GambleAware.org | Gamble Responsibly”  https://quinnbet.click/o/L5trHE?lpage=T4KU20

Dabble is the sponsor of Pitch Side! Be sure to check out their UNREAL offers here: https://click.dabble.com/NeOH/q1s6chwq18+ Gambleaware.org #AdNew episodes available to watch & listen EVERY DAY.Click HERE: https://linktr.ee/pitchsidepodcastIf you'd like to work with us, email the studio onworkwithpitchside@fellasstudios.comProduced by The Fellas Studios: https://fellasstudios.com/podcastsTheo:https://youtube.com/c/HiMalfoyhttps://youtube.com/c/TheoBakerVlogsReev:https://youtube.com/c/reevhttps://youtube.com/c/OllieFletcherTom Garratt:https://www.youtube.com/@TomGarratt10Lewis Bowden:https://www.youtube.com/@lewisbowden1Dabble T&Cs:£10 in Free Bets Welcome Offer: https://helpdesk.dabble.co.uk/en/articles/11468007-10-in-free-bets-welcome-offer£10 in Free Bets Referral Offer: https://helpdesk.dabble.co.uk/en/articles/11468017-10-in-free-bets-referral-offer Hosted on Acast. See acast.com/privacy for more information.

If your December feels like one long attempt to keep everyone happy, here's the truth: you never will — and it's costing you more than you realise. ​​So many mothers are exhausted before Christmas has even begun—pulled in every direction, saying yes to everything, and trying desperately to keep everyone happy. If that's you, you're absolutely not alone… and this pep talk is for you. In the third of our December Pep talk series, Zoe unpacks the pressure to please everyone at Christmas, why so many of us fall into this pattern, and how to break free so you can actually enjoy the magic you're creating for everyone else In this pep talk, you'll hear: Why it's literally impossible to please everyone (and why we keep trying anyway) How being raised as “good girls” trained us to put ourselves lastThe real cost of people-pleasing — burnout, resentment, disconnection Three powerful questions to help you reclaim your energyOne simple challenge to start shifting the pattern today You can't please everyone—and you don't need to. This Christmas, start by asking yourself: What do I need? What do I really want? What am I doing only because I think I should? Then choose one small change that brings you closer to a calmer, more connected holiday season. You deserve it. Remember to subscribe to Motherkind — it helps more mothers find the show and keeps our community growing. Feeling like you're carrying it all? Download your FREE Mental Load Cheat Sheet and learn how to start feeling lighter, even if nothing in your life changes. Connect with Zoe: Follow Zoe on Instagram  Get Zoe's Sunday Times bestselling book, 'Motherkind: A New Way to Thrive in a World of Endless Expectations' This Motherkind episode is sponsored by: Headline sponsor Wild Nutrition, the brand raising the bar for women's supplements. Want to feel the Food-Grown difference yourself? Get 50% off for three months at wildnutrition.com/motherkind. Ts and Cs apply. For a £100 sponsored job credit, visit Indeed.com/ Motherkind Get 15% off OneSkin with the code MOTHERKIND at https://www.oneskin.co/motherkind Learn more about your ad choices. Visit podcastchoices.com/adchoices

Seth Johnson joins us this week to finally clear up one of football's biggest urban myths — the legendary Leeds United contract story. From leaving home at 14 to survive Dario Gradi's ruthless standards at Crewe, to becoming part of Derby's chaotic foreign-superstar era, Seth brings some unbelievable tales, including stories about Ravenelli turning up suited and spotless every day, a teammate praying in toilet cubicles before kick-off, and the car crash that nearly ended everything at 17. Seth also tells the full truth about the night out in Slovakia that saw him, Matt Jansen and Lee Hendrie banned from the England U21s for three months, why he turned down Liverpool despite late-night calls from Gérard Houllier, and what it was like making his England debut next to Del Piero. A funny, honest and long-awaited chat with a player fans have always wanted to understand properly. This show is sponsored by Talksport Bet Get £40 in FREE BETS at http://talksportbet.com/utc when you bet £10 18+ gambleaware.org T&Cs apply

This week on The Final Furlong Podcast, Emmet Kennedy and Lizzie Kelly are joined by one of the defining figures of modern jump racing. A four-time Champion Jockey, Cheltenham Gold Cup winner, the second most successful rider in National Hunt history, and now a successful syndicate owner - Richard Johnson.

Muchas mujeres creyentes intentan cambiar su vida sin haber nacido de nuevo.Se esfuerzan por modificar conductas, hábitos y disciplina, pero siguen viviendo desde la misma raíz: el control, el miedo y la identidad heredada.En este devocional reflexionamos profundamente sobre Juan 3:3 y las palabras de Jesús a Nicodemo: “es necesario nacer de nuevo para ver el Reino de Dios”.Jesús no habló de comportamiento, habló de percepción.No de reglas, sino de identidad.Hoy conectamos el nuevo nacimiento con la transformación real: espiritual, emocional y física.Hablamos de por qué cambiar hábitos sin cambiar la fuente produce religiosidad, ansiedad y ciclos repetitivos, y cómo una mujer nacida de nuevo vive desde la rendición, la obediencia y una identidad firme en Dios.Este episodio es una invitación a dejar de intentar cambiar tu vida y permitir que Dios te cambie a ti, para que tus decisiones, con la comida, el cuerpo, los hábitos y la vida, nazcan desde el Espíritu y no desde el ego.Un devocional para mujeres que no quieren solo verse mejor, sino nacer de nuevo y vivir desde adentro hacia afuera.Únete a mi comunidad GRATIS para bajar de peso

​​Nick Cogger is the CEO and co-founder of Better Beer, one of Australia’s fastest-growing beer brands. With a background spanning venues, alcohol, and drinks innovation, Nick’s journey has been anything but overnight. In this episode, Nick breaks down how a chance Instagram scroll led him to The Inspired Unemployed, why influencer marketing only works when ambition matches audience, and how a “reverse pitch” sparked the idea of Better Beer. He shares why he focused on creating a product everyone in Australia can enjoy, and how timing, discipline, and strategy are what it takes to take on the big brewers. Follow Better Beer here: https://www.instagram.com/betterbeer You can subscribe to the Mentored newsletter here: https://mentored.com.au/newsletter-sign-up Join the Facebook Group. Follow Mark Bouris on Instagram, LinkedIn & YouTube Claim $500 Bitcoin with OKX SMSF. SMSF trustees: Successfully sign-up your SMSF and getverified for an OKX SMSF trading account. Deposit $5 and receive $500 worth of Bitcoin. Eligibilityrequirements and T&Cs apply. Book a 1-1 call with the OKX SMSF team today for guidance. Offer ends 31 March 2026.See omnystudio.com/listener for privacy information.

Conor and Jacob look back on Week 15 Sunday. Some serious injuries this week with Patrick Mahomes and Micah Parsons - and the guys break it all down.This podcast is presented by SBK -  new users can get €50/£40 in Free Bets when they sign up and place a first bet of €10. T&Cs apply, 18+ Please Gamble Responsibly.You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season.Support PFI by signing up for NFL Game Pass here

Michael pops in to chat with Conor and Jacob right after Charlie Smyth makes a 47 winning FG for the New Orleans Saints on Sunday in his NFL home debut. Hear from the lads, and Charlie!This podcast is presented by SBK -  new users can get €50/£40 in Free Bets when they sign up and place a first bet of €10. T&Cs apply, 18+ Please Gamble Responsibly.You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season.Support PFI by signing up for NFL Game Pass here

Sign up to Revolut Business at https://www.revolut.com/rb/james/ before 31st December 2025 and add money to your account to receive a £200 welcome bonus. Fees, Promotion terms and Business T&Cs apply.Find out more from Ross here: www.homefinancialnw.co.ukTry Entrepreneurs University 14 Day FREE Trial Here ►https://jamessinclair.net/entrepreneurs-university-free-trial/Sign up to my weekly newsletter 'The James Sinclair Letter' here:https://www.jamessinclair.net/the-letterFind out your Entreprenurial DNA, take the '8 Traits of the Greats' quiz here ► https://jamessinclair.scoreapp.comGet your tickets to our next event here ► https://www.jamessinclair.net/eventsApply to be on my podcast here ►https://jamessinclair.net/podcasts/

Most salespeople are taught to push for the yes.And that's exactly why prospects push back.In this episode of No BS Sales School, Walker McKay breaks down one of the most overlooked principles in modern selling: giving your prospects agency.Nobody wants to be cornered. Nobody wants to be pressured. And when prospects feel forced, they walk. Even if your product is great.Walker explains why outdated pressure tactics damage trust, ruin your reputation, and quietly kill deals before they ever close. You'll learn:Why giving prospects permission to say no actually increases close ratesHow pressure-based closing creates resistance, even with qualified buyersThe psychology behind agency and decision-making in salesThe 5 Cs of Closing, including the closing agreement most salespeople are afraid to useWhy being an “evangelist” for your product can work against youHow skeptical selling builds credibility and long-term relationshipsThis episode is especially valuable for entrepreneurs, consultants, B2B sales professionals, and anyone tired of sounding like every other salesperson in their market.Sales is still the most lucrative skill in the world.But only if you do it differently.If you want to close more deals without being pushy, awkward, or manipulative, this conversation will change how you sell. Resources mentioned in this episode:Walker McKay's book: Some Will, Some Won't, So What, Who's NextFree mini-course: Learn the seven most expensive sales mistakesSearch 7salesmistakes.com to access it. Subscribe for more no-fluff sales advice that actually works. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Conocer a Dios no es lo mismo que nacer de nuevo.En este episodio hablamos de la verdadera identidad en Cristo y de la diferencia entre caminar con Dios sin morir a lo viejo, y permitir que el Espíritu Santo transforme cada área de nuestra vida.Cuando la vieja naturaleza sigue viva, se manifiesta todos los días, en nuestras decisiones, en nuestros hábitos y hasta en lo que justificamos los fines de semana.Sin la guía del Espíritu Santo, ningún plan, ninguna instrucción y ningún esfuerzo humano puede sostener una transformación real.Este devocional es una invitación a rendir lo que aún te domina, a dejar de negociar con lo que te destruye y a entender que la verdadera libertad nace cuando morimos a lo que éramos para ser formadas por Dios.Escúchalo con el corazón abierto.La transformación verdadera empieza desde adentro.Únete a mi comunidad GRATIS para bajar de peso

Jeff and Michael make their NFL Week 14 PICKS.This podcast is presented by SBK -  Big weekend with our duo bet - we're taking the over in the Lions and Patriots games. Check out the offer here at 5/2 - makes a big difference to PFI! T&Cs apply, 18+ Please Gamble Responsibly.You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season.Support PFI by signing up for NFL Game Pass here

Muchas mujeres quieren cambiar, pero pocas están dispuestas a escuchar lo que duele.En este devocional hablamos de algo que casi nadie quiere mirar: la inmadurez espiritual que se manifiesta cuando no sabemos escuchar.Ser esposa, madre, amiga e hija madura en la fe no se trata de tener la razón, sino de reflejar el carácter de Cristo en lo cotidiano. Cuando reaccionamos con ego, defensa o indiferencia, no estamos escuchando… estamos protegiendo heridas.Hoy reflexionamos sobre cómo Dios nos escucha primero, cómo los modelos autoritarios nos marcaron, y por qué aprender a escuchar sin atacar a la persona es parte esencial de la transformación cristiana.Escuchar no es debilidad. Escuchar es obediencia. Escuchar es madurez.Si alguna vez te han dicho “tú no me escuchas”, este episodio es para ti.Únete a mi comunidad GRATIS para bajar de peso

Dabble is the sponsor of Pitch Side! Be sure to check out their UNREAL offers here: https://click.dabble.com/NeOH/q1s6chwq18+ Gambleaware.org #AdNew episodes available to watch & listen EVERY DAY.Click HERE: https://linktr.ee/pitchsidepodcastIf you'd like to work with us, email the studio onworkwithpitchside@fellasstudios.comProduced by The Fellas Studios: https://fellasstudios.com/podcastsTheo:https://youtube.com/c/HiMalfoyhttps://youtube.com/c/TheoBakerVlogsReev:https://youtube.com/c/reevhttps://youtube.com/c/OllieFletcherTom Garratt:https://www.youtube.com/@TomGarratt10Lewis Bowden:https://www.youtube.com/@lewisbowden1Dabble T&Cs:£10 in Free Bets Welcome Offer: https://helpdesk.dabble.co.uk/en/articles/11468007-10-in-free-bets-welcome-offer£10 in Free Bets Referral Offer: https://helpdesk.dabble.co.uk/en/articles/11468017-10-in-free-bets-referral-offer Hosted on Acast. See acast.com/privacy for more information.

If you've been carrying the invisible weight of family life, the planning, the remembering, the organising, the worrying, this episode will help you feel understood, validated, and far less alone. When I asked the Motherkind community what felt hardest right now, the same theme kept coming up again and again: The mental load is relentless. And so many of us are quietly drowning under it. So in this episode, I've brought together three powerful voices to help us understand what the mental load really is, why it falls so heavily on mothers, and how we can start to rebalance it. First, Dr Samantha Hiew explains why modern mothers feel so overwhelmed — not because we're failing, but because we're carrying more cognitive and emotional labour than ever. She breaks down what overload does to our memory, mood and sense of self. Next, Dr Morgan Cutlip shares the five common behaviours that quietly block partner involvement and contribute to resentment. She introduces her “within work” and “between work” framework and offers simple, compassionate steps to shift long-standing patterns. Finally, Eve Rodsky reframes communication in a way that changes everything. She shows how we're already communicating the load — often indirectly — and why shifting how we talk about domestic life unlocks shared responsibility. Her CPE “mustard” method explains why full ownership (not reminders) is the real game-changer. In this episode, you'll learn:✨ What the mental load is and why it lands so heavily on mothers The habits that unintentionally shut down partner involvement How to communicate more effectively and reduce friction What “full ownership” looks like and why it frees up mental space This conversation is for every mother who's ever wondered why she's so tired, why she holds everything in her head, and why it feels like there's no space left for herself. You're not imagining it, and you're not failing. The load is simply too heavy to carry alone. Remember to subscribe to Motherkind — it helps more mothers find the show and keeps our community growing If you liked this compilation, you can listen to the full episodes:  ⁠Is it ADHD, or is it the mental load? With Dr Samantha Hiew⁠⁠ Why you're resentful in your relationship—and how to fix it starting today, with Dr. Morgan Cutlip⁠⁠ The new game-changing solution for when you have too much to do with Eve Rodsky⁠ Feeling like you're carrying it all? Download your FREE Mental Load Cheat Sheet and learn how to start feeling lighter, even if nothing in your life changes. Connect with Zoe: Follow Zoe on Instagram  Get Zoe's Sunday Times bestselling book, 'Motherkind: A New Way to Thrive in a World of Endless Expectations' This Motherkind episode is sponsored by: Headline sponsor Wild Nutrition, the brand raising the bar for women's supplements. Want to feel the Food-Grown difference yourself? Get 50% off for three months at wildnutrition.com/motherkind. Ts and Cs apply. For a £100 sponsored job credit, visit Indeed.com/ Motherkind Get 40% off a Calm premium subscription at calm.com/motherkind Learn more about your ad choices. Visit podcastchoices.com/adchoices

It's a Final Furlong Betting Special with Emmet Kennedy, Andy Newton, George Gorman & Jamie Wrenn — your full Saturday Racing Guide across Cheltenham and Doncaster, featuring big-price NAPs, bold opinions, and Emmet's ambitious Lucky 63. If you're betting this weekend, this is essential listening.

En este devocional te muestro por qué el 91% de las personas abandona sus resoluciones, cómo funciona realmente tu cerebro en diciembre, y por qué Dios no quiere que esperes a enero para transformarte. Este es un llamado a renovar tu mente hoy, fortalecer tu identidad y caminar un día a la vez en la verdad que te hace libre.Únete a mi comunidad GRATIS para bajar de peso

Email the show at kids@mpbonline.orgHost: Dr. Morgan McLeod, Asst. Professor of Pediatrics and Internal Medicine at the University of Mississippi Medical Center.If you enjoyed listening to this podcast, please consider contributing to MPB: https://donate.mpbfoundation.org/mspb/podcastModel Good BehaviorOpen CommunicationCreate a Family Media PlanWhile Watching Screen Time - Talk About What's RealThe seven Cs of resilience:CompetenceConfidenceConnectionCharacterContributionCopingControl Hosted on Acast. See acast.com/privacy for more information.

Today on Take Back Your Mind, Michael Beckwith welcomes Jeffrey Allen—spiritual thought leader, Mindvalley author and speaker, and a pioneer of online energy training. Known for practical, powerful **energy healing** tools, Jeffrey's mission is to make **higher consciousness** accessible so we can release conflict and pain and live with passion, purpose, and meaning. Through Mindvalley, he's introduced over a million people to personal energy work that improves relationships, deepens spiritual connection, and boosts presence, happiness, and impact. Based in Tokyo with his wife, Hisami, Jeffrey co-created **Awakening Your Spirit Mind**, a transformational course and community that teaches "Spirit Mind Living"—how to reconnect with your true essence, understand how consciousness really works, and open to a new mindset and lifestyle for navigating today's massive collective energy shift. If you're ready to switch from the material mind to the **spirit mind**, this conversation offers clear practices for intuition, compassion, and genuine transformation. See below for Jeffrey's Free Gift for Take Back Your Mind listeners!  Conversation Highlights include: * Jeffrey's origin story—from math/CS and shared lucid dreams to a purpose-driven path in **energy healing** and service  * The simple model of **two minds** (material vs. spirit) and how asking "which mind?" changes reactions, choices, and outcomes  * "Code = energy": how **beliefs** set rules for reality, why clarity of desire matters, and working the subtle layer first (manifesting 101)  * Spotting **spiritual ego** and quiet judgment—then replacing them with compassion for past versions of yourself and others  * The **Breath of Love** micro-practice: use the natural pause at the top/bottom of the breath to access timeless, peaceful awareness * Inside **Awakening Your Spirit Mind**: tools and community for stabilizing spirit-led living amid the planet's energy shift; and more!  Finally, Michael closes with a **guided meditation** to "wake up to your glorious nature," integrate love into action, and carry that frequency into your day.

Text us your questions and thoughts!Sometimes the fastest way to grow your influence isn't chasing a bigger title,  it's expanding your understanding of how the business actually works.In this episode, we sit down with Emily Nguema, Senior Manager, Commercial Operations at Relay Technologies, to unpack her non-linear journey from studying languages and doing humanitarian work in Ecuador to partner success, edtech, and ultimately a far-reaching role in commercial operations. Through every pivot, one thread stays constant: value - how to define it, measure it, and translate it into stories executives can do something with.We explore:What it really looks like to shift from senior CSM to commercial opsHow embracing ambiguity becomes a competitive advantage in fast-moving orgsEmily's personal operating system (weekly roadmaps, calendar-bound priorities, and celebrating small wins like it's a sport)Humility as the hidden accelerator for influence and leadershipCareer decisions that prioritize learning, exposure, and meaningful impact over titlesYou'll also hear a fresh take on consultative customer success, executive-ready storytelling, and the mindset shift that helps CS professionals influence at higher levels (long before they have a formal leadership title).If you're eyeing a move into operations, or simply want your customer success strategy to resonate in the boardroom, this episode will give you both the frameworks and the courage to go for it.And if this conversation sparked something for you, share it with a colleague or teammate who needs the boost today.

En este episodio hablamos de una verdad que casi nadie quiere enfrentar: todas imitamos a alguien, consciente o inconscientemente. Nuestro carácter, nuestras reacciones, nuestra relación con la comida, con nuestro cuerpo, con nuestros hijos y con nuestras emociones… todo nace de modelos que vimos, aunque nunca los hayamos escogido.Pero Jesús vino a romper con esa cadena de imitaciones humanas y a enseñarnos un camino nuevo: imitarlo a Él.Hoy te llevo por un proceso honesto, directo y transformador para que descubras a quién has estado imitando y cómo ese patrón ha afectado tu vida espiritual, emocional y física.Hablamos de obediencia, de raíz, de identidad, del cuerpo como templo, de disciplina sin Dios vs. dominio propio con Dios, del engaño del perfeccionismo, y de cómo la verdadera transformación solo sucede cuando dejamos de seguir al mundo… y empezamos a seguir a Cristo.Este episodio es una confrontación necesaria para toda mujer que quiere cambiar su vida de verdad y dejar de repetir patrones que nunca la han llevado a victoria.Escúchalo con un corazón dispuesto, porque Dios te va a hablar.Únete a mi comunidad GRATIS para bajar de peso

Download The Value Storytelling Handbook: https://www.thecustomersuccesspro.com/offers/bwVCZUYL/checkoutDownload The Objection Handling Guidebook for Customer Success: https://www.thecustomersuccesspro.com/offers/Z6Ng26vg/checkoutIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses the evolving role of customer success professionals in driving revenue without resorting to traditional sales tactics. She emphasizes the importance of recognizing opportunities, creating value, and leading with impact. Anika outlines common mistakes made by CS professionals, reframes the concept of revenue generation, and provides a three-part framework for effectively engaging with customers to uncover growth opportunities. The episode concludes with a challenge for listeners to practice proactive revenue thinking in their customer interactions.Chapters:00:00 Introduction to Commercial Customer Success02:43 The Shift in Customer Success Expectations05:34 Common Mistakes 08:43 Reframing Revenue Conversations11:22 The Importance of Discovery14:32 Connecting Value to Business Outcomes17:18 Identifying Expansion Opportunities20:23 Weekly Challenge 23:05 ConclusionConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/RevUP Academy: https://thecustomersuccesspro.com/revupGrab our FREE resources here: https://thecustomersuccesspro.com/resources Want to be our next podcast guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event

In this special bonus episode of Workforce 4.0, Ann Wyatt interviews Agustin Lopez Diaz, a Senior leader at Schneider Electric, discussing the future of work, the role of AI in supply chain management, and the importance of resilience and flexibility in today's manufacturing landscape. They explore how technology is transforming the supply chain, the challenges smaller companies face in adopting AI, and predictions for the future of manufacturing jobs. In this episode, you not only get a view of where supply chain roles have grown with technology, but also how they will continue to continue evolve moving forward.In This Episode:-00:00: Workforce 4.0 Introduction-00:30: Welcoming Agustin Lopez Diaz Of Schneider Electric-03:29: Schneider Electric: Bringing Manufacturing Jobs To TN-04:36: Getting To Know Agustin-05:55: The Evolution Of Supply Chain Roles-09:15: The Convergence Of AI And People At Work-12:04: AI And Supply Chain Management-15:28: Tips On Implementing AI For Small And Medium Businesses-18:26: Creating Sustainable Supply Chain Management Systems-24:30: Culture At Schneider Electric: Just Be Yourself-27:49: Agusin's Predictions: People And Value-29:41: Closing Thoughts And Contact Information-30:12: Workforce 4.0 OutroMore About Agustin:Agustin Lopez Diaz, North America Supply Chain Officer​Augustin Lopez Diaz currently serves as the North America Supply Chain Officer of Schneider Electric. Before joining the company, Agustin held various leadership positions in Sustainability and CS&Q in Faurecia, GE Power, Rockwell and Vestas, where he led a number of key transformations to create more value for customers, people and planet. On top of a career devoted to safety, quality, sustainability and performance, Agustin is a multicultural leader originally from Mexico who has since lived in 6 countries of which he speaks the language. He owns degrees in Mechanical engineering, Business Administration and Negotiation (UPAEP university of Mexico, and the last one from University of Michigan).​ To learn more about Agustin, connect with him here.

Tricia Chantha, CS, from Woodland Hills, California, USAHear more from Tricia on this week's episode of Sentinel Watch.

Double Tap Episode 439 This episode of Double Tap is brought to you by: Gideon Optics, Primary Arms, Night Fision, Blue Alpha, Bowers Group, and Second Call Defense   Welcome to Double Tap, episode 439! Your hosts tonight are Jeremy Pozderac, Jon Patton and me Shawn Herrin, welcome to the show! Jon Patton - https://theguncollective.com/ Dear WLS Hunter M - Wanting to upgrade my Ender 3 Pro to a Bambu X1C, but I am hesitant to buy one if there is a possibility of blocking 2A prints. I have seen where some people suggest never connecting it to the internet and only printing off of SD cards but it seems like you could be missing out on a ton of features. Is it worth it to connect it to the internet or play it safe and only use it offline? If it was connected and they pushed out anti-gun restrictions how could you get the printer back to printing freedom? Conner R - What are your go to snacks or meals when hiking, camping, hunting, or rucking? What are you favorite meals in general? Thanks!l Uvuana Suqit - Why does every host on the Firearms Radio Network seem to have an astigmatism? And a bunch of other media people in the firearms industry in general. I hear constantly about not being able to use red dots because of astigmatism, making the dot not a perfect circle, and some other shape. Just want to say that the projection on the glass for red dots won't be a perfect circle with the way they are designed/manufactured, and the “dot” has a weird shape because it is projecting a bunch of tiny dots to a general area on the glass to make up the dot. It does not create a perfect circle. And if you focus on the “dot,” then you will see “imperfection” vs looking at the target where the “imperfection” will be nonexistent, with the general dot shape being over the target. I'm just curious if everyone is mistaking this inherent design of the red dot projection for something that is wrong with their eyes. And when every host says they have an astigmatism, it just seems odd. Karl F - The conflict in Ukraine has demonstrated the usefulness of small drones when it comes to both reconnaissance and delivery of payloads. This usefulness could definitely extend beyond combat to a SHTF scenario. Have any of you considered adding a drone to your gear collection?#blamecanada Oopsie Daisy - If you wanted to escape thermal imaging, do you think throwing a mylar poncho over the wool Five Star Alterations poncho would have a greater effect on reducing your thermal signature? For no one in particular, I'm interested to hear all of your opinions on this. Nate B - How far back is too far back for barrel porting? I understand you'd like the port as far forward as possible as that is where it's most beneficial (better tilt point) but I've seen ported Glocks and other pistols where they have multiple, tiny holes that seem to be fairly close to the chamber. Also ports > comps Anthony L - I wanted to ask what sites you use for the 3d print files. Thank you   The winner of this week's swag pack is Oopsie Daisy! To win your own, go to welikeshooting.com/dashboard and submit a question!   Gun Industry News Switzerland Picks SIG Sauer P320 Swiss Army picks SIG P320 as new standard pistol, 5th military to do so after US, Canada, Australia, Denmark. Beats Glock and HK in tests via lower costs and Swiss production promise, despite early fixes needed for ergonomics. Gun fans celebrate another big military win for modular P320. Not for civilian sale. Tuning the Shadow 2: New Frame Weight Eemann Tech's new frame weight for CZ Shadow 2 adds 172g of front-end steel to cut recoil and steady fast shots. No mods needed, screws on easily. Special for comp shooters tuning balance without changing gun shape. Compact version coming. Available now. Sweden Police Swap MP5s for AK 24 Sweden's police are ditching MP5 submachine guns for AK 24 rifles in 5.56mm, matching the military's choice. Reasons: MP5 contract ended, 9mm sucks at range and vs. armor/vehicles, better teamwork in ops. They bought some for tests, fixed over-penetration with right ammo. Costs $2,700–$3,600 each, same as MP5. Gun fans note it's a rare police switch to rifle calibers from SMGs. Not available yet; deliveries start 2027. Staccato Stops Making C and CS Pistols Staccato stopped making C and CS pistols on Nov 21, 2025, to focus on 2011 and HD models. Gun folks can still buy leftover stock while it lasts; owners get full parts, mags, and warranty support. Special: Speeds up upgrades for main lines. Not in production now. Daniel Defense Eleanor Brings UK Spec Rifle to America Daniel Defense's Eleanor is a limited run of 250 M4A1 rifles copying UK Ministry of Defence specs, first U.S. version with real anodized FDE Vortex AMG EBR-22L optic—not fake finishes like clones. Gun fans get exact Royal Marines setup in Pelican case. Not available now. GPO's New Tactical Monocular with Gun Reticle GPO launched TACTICAL MONO 10x42 ED, a pocket-sized 10x42 monocular with offset MIL reticle for quick range estimates. Stands out with tactical reticle in super compact 5.3-inch, 13.4-oz rubber-armored body. MSRP $319.99. Available now. Gun community gets affordable, portable spotting tool for field measurements. Strike Bravo Chassis for Taurus GX4 Strike Industries and Taurus teamed up for GX4 Strike Bravo pistols with a new chassis boosting recoil control, ergonomics, and modularity via Dynamic Control system. Special: Picatinny for braces/stocks, optics-ready slide, threaded barrel, works with GX4 accessories. Four versions: 10/15-round mags, braced or not. Prices: $607 non-braced, $796 braced. Available now. New 9mm Apache Commander Gun Watchtower Defense launched the Apache Commander, a compact double-stack 9mm 1911 for carry with optics cut, aggressive serrations, adjustable 4.5-5.5 lb trigger, and tough stainless steel build in Black or FDE. First tactical model from veteran-owned brand. $3999 with three 17-round mags and lifetime warranty. In stock and shipping now. Gun fans get a premium, duty-ready carry option supporting vets. New ZeroTech Vengeance Scope Reticle Options ZeroTech updated its Vengeance 3-12x40 SFP riflescope with three reticles: precise R3, classic PHR 4, and low-light illuminated PHR 4 IR. Lightweight 1-inch tube, side parallax, multi-coated glass. Gives gun folks faster targeting and better holds in any light. Price not listed. Availability not stated. New Reticles for Vengeance Scope ZeroTech added PHR 4 and illuminated PHR 4 reticles to its Vengeance 4-16x40 SFP scope. Clean holdovers, fast aiming, low-light brightness levels on lightweight 1-inch tube. Gives gun users affordable precision for hunting and shooting. Available now. Viridian's New Green Dot for Rifles Viridian launched VENTA Green Dot rifle optic. Crisp 2 MOA green dot, instant-on motion activation, 10 brightness settings, IPX7 waterproof, 30k-hour battery, 5 oz lightweight, Aimpoint T2 footprint. Stands out for speed, clarity, and low $169 MSRP in black or FDE. Available now. Gun folks get affordable, tough optic upgrade. New Tactical Light with Green Laser NEXTORCH launches WL25 tactical weapon light with 1,200-lumen white beam to 459 yards plus green laser for fast aiming. Ambidextrous switches, quick battery swaps, recoil-proof mount, glove-friendly. German-designed, pistol-rail compatible. MSRP $239.99. Available now for LE/military eval. Gun community gets pro-grade light-laser combo at mid price. Before we let you go - Join Gun Owners of America   Tell your friends about the show and get backstage access by joining the Gun Cult at theguncult.com.   No matter how tough your battle is today, we want you here fight with us tomorrow. Don't struggle in silence, you can contact the suicide prevention line by dialing 988 from your phone. Remember - Always prefer Dangerous Freedom over peaceful slavery. We'll see you next time!   Nick - @busbuiltsystems | Bus Built Systems Jeremy - @ret_actual | Rivers Edge Tactical Aaron - @machinegun_moses Savage - @savage1r Shawn - @dangerousfreedomyt | @camorado.cam | Camorado

En este devocional hablo de algo que muy pocas mujeres se atreven a cuestionar:¿Estoy viviendo desde una relación con Dios… o desde la religiosidad?Hoy entro profundamente en la diferencia entre religión y religiosidad, y cómo esa confusión afecta tu identidad, tus hábitos, tu cuerpo, tus relaciones y tu manera de ver a Dios como Padre.Comparto mi propia historia, mis patrones del pasado, y cómo entender a Dios como Papá cambió no solo mi fe, sino mi manera de vivir y transformar mis hábitos.Este episodio te ayuda a identificar señales claras de una mujer religiosa vs. una mujer que vive como hija:— Cómo reacciona ante el error— Cómo se relaciona con su cuerpo— Cómo interpreta la corrección— Cómo ama, cómo sana y cómo crece— Cómo sostiene procesos sin autoexigencia ni culpa— Y cómo la identidad en el Padre cambia la ansiedad, el control y la necesidad de aprobaciónMi oración es que hoy el Espíritu Santo te revele que no necesitas rituales para ser aceptada.Necesitas relación.Necesitas Padre.Únete a mi comunidad GRATIS para bajar de peso

Dabble is the sponsor of Pitch Side! Be sure to check out their UNREAL offers here: https://click.dabble.com/NeOH/q1s6chwq18+ Gambleaware.org #AdNew episodes available to watch & listen EVERY DAY.Click HERE: https://linktr.ee/pitchsidepodcastIf you'd like to work with us, email the studio onworkwithpitchside@fellasstudios.comProduced by The Fellas Studios: https://fellasstudios.com/podcastsTheo:https://youtube.com/c/HiMalfoyhttps://youtube.com/c/TheoBakerVlogsReev:https://youtube.com/c/reevhttps://youtube.com/c/OllieFletcherTom Garratt:https://www.youtube.com/@TomGarratt10Lewis Bowden:https://www.youtube.com/@lewisbowden1Dabble T&Cs:£10 in Free Bets Welcome Offer: https://helpdesk.dabble.co.uk/en/articles/11468007-10-in-free-bets-welcome-offer£10 in Free Bets Referral Offer: https://helpdesk.dabble.co.uk/en/articles/11468017-10-in-free-bets-referral-offer Hosted on Acast. See acast.com/privacy for more information.

If December already feels like ‘too much', this pep talk is your permission slip to breathe again. This month can feel like the mental load Olympics for mothers—pressure, perfectionism, school events, work deadlines, matching pyjamas, curated magic… and somehow we're meant to smile through it. In the second of our December pep talks, Zoe shares five powerful steps to help you stop being so hard on yourself and bring the pressure down. In this pep talk, Zoe covers: Why you're not failing – December really is intense How to drop the “Good Mum Myth” and stop comparing yourself to an imaginary perfect motherThe simple mindset shift that reduces self-criticism instantly Why lowering the bar actually raises connection with your children Tiny, nervous-system resets to help you stay grounded through the chaos This December, be softer with yourself. Let something go on purpose. Choose connection over perfection. Your children won't remember the wrapping paper, the curated Santa visit, or whether you had it all together. They'll remember how it felt to be with you ♥️ Remember to subscribe to Motherkind — it helps more mothers find the show and keeps our community growing. Feeling like you're carrying it all? Download your FREE Mental Load Cheat Sheet and learn how to start feeling lighter, even if nothing in your life changes. Connect with Zoe: Follow Zoe on Instagram  Get Zoe's Sunday Times bestselling book, 'Motherkind: A New Way to Thrive in a World of Endless Expectations' This Motherkind episode is sponsored by: Headline sponsor Wild Nutrition, the brand raising the bar for women's supplements. Want to feel the Food-Grown difference yourself? Get 50% off for three months at wildnutrition.com/motherkind. Ts and Cs apply. For a £100 sponsored job credit, visit Indeed.com/ Motherkind Get 40% off a Calm premium subscription at calm.com/motherkind Learn more about your ad choices. Visit podcastchoices.com/adchoices

Sammy Lee joins us this week, fresh out of a huge win for Liverpool legends against Chelsea legends in a charity game.  Starting out his playing career at Liverpool as a ‘tubby teenager' blaming himself for Bill Shankly resigning. Despite carrying this dark cloud Sammy went on to win a legendary 14 trophies with Liverpool.  As a man who is a very proud scouser Sammy Lee dive's  into why Liverpool is such a unique club where everyone is a ‘family'.  After his playing career Sammy Lee established himself as a legend in the assistant manager scene, being most well known as Big Sam's assistant, they were as inseparable as Howe and Tindall.  Lee dives into Big Sam's signings, how Carragher made him a better coach, fights with Ivan Campo & how jury duty stopped him from getting a job.  This show is sponsored by Talksport Bet Get £40 in FREE BETS at talksportbet.com/utc when you bet £10 18+ gambleaware.org T&Cs apply

Emmet Kennedy is joined by Lizzie Kelly and Jamie Wrenn for one of the most forensic, data-rich, insight-heavy National Hunt deep dives we've ever done. If you follow the Champion Chase, Arkle, Ryanair, Baring Bingham, or Brown Advisory markets — this episode is essential listening.

En este episodio abro mi corazón y te llevo conmigo en un recorrido desde la niña herida que fui hasta la mujer madura que Jesús está formando en mí. Comparto mi historia, mis procesos, lo que he aprendido en terapia, y cómo la Palabra de Dios y la neurociencia explican por qué recordamos el dolor y cómo el Espíritu Santo redime cada capa.Reflexiono sobre Nicodemo, el nuevo nacimiento y la renovación de la mente, y te muestro cómo estas verdades transforman no solo tu espíritu, sino también tu cuerpo, tus hábitos y tu camino de sanidad. Mi deseo es que mientras escuchas, entiendas por qué luchar no significa falta de fe, sino evidencia de que Dios está obrando en lo profundo.Si el Hijo te libera, serás verdaderamente libre… y este episodio puede ser el comienzo de esa libertad.Únete a mi comunidad GRATIS para bajar de peso

Join Matt Davies-Adams Sam Parkin and Adrian Clarke as they discuss a significant weekend in The Championship as well as some big wins at the top of League One plus all the usual fun  Our partners Quinn Bet have a NEW offer: you can now get 50% back up to £25.   If your account has Sportsbook losses at the end of your first day's betting, QuinnBet will refund 50% of your losses as a Free Bet up to £25 (min 3 bets). Even if your account is up, you're guaranteed a £5 Free Bet provided you place at least 1 bet of £10 or greater at the minimum odds. T&Cs apply | 18+ New UK Customers Only | GambleAware.org | Gamble Responsibly”  https://quinnbet.click/o/L5trHE?lpage=T4KU20

In episode #335, Ben answers a common operator question: Should Customer Success be included in the cost of customer acquisition (CAC)? He explains how Customer Success should be coded based on responsibilities, when it belongs in COGS vs. Sales, and when CS expenses should be included in expansion efficiency metrics. What You'll Learn Why CAC applies only to acquiring new customers. How Customer Success roles differ between adoption, retention, renewals, and expansion. When Customer Success expenses should be included in the cost of expansion ARR. How to allocate Sales, Marketing, and CS expenses between new and existing revenue. Why proper allocation is foundational for CAC payback, LTV to CAC, and Cost of ARR. Why It Matters Prevents inflated or misleading CAC and go-to-market efficiency metrics. Ensures expansion ARR economics are calculated accurately. Helps leaders understand the true cost structure behind revenue growth. Supports cleaner financial models, better forecasting, and stronger investor discussions. Aligns internal teams (CS, Sales, Finance) on roles and financial impact. Resources Mentioned SaaS Metrics course: https://www.thesaasacademy.com/the-saas-metrics-foundation

At 28, Ari Kaklamanis has already reshaped how Australians consume real estate. He founded Million Dollar Listing Sydney (MDLS) at 17, building the country’s first social-media-driven real estate platform. What began as a small Instagram page is now Sydney’s most-viewed property portal, pulling in more than 21 million views a month. In this episode, Ari breaks down how he spotted the gap, built a global audience, and turned MDLS into a powerhouse that changed the way people buy, sell, and talk about property online. A sharp look at the mindset and strategy behind a founder who rewrote the rules of real estate marketing. Follow Million Dollar Listings Sydney here: https://www.instagram.com/milliondollarlistingsydney/ You can subscribe to the Mentored newsletter here: https://mentored.com.au/newsletter-sign-up Join the Facebook Group. Follow Mark Bouris on Instagram, LinkedIn & YouTube Claim $500 Bitcoin with OKX SMSF. SMSF trustees: Successfully sign-up your SMSF and getverified for an OKX SMSF trading account. Deposit $5 and receive $500 worth of Bitcoin. Eligibilityrequirements and T&Cs apply. Book a 1-1 call with the OKX SMSF team today for guidance. Offer ends 31 March 2026.See omnystudio.com/listener for privacy information.

"Our healing is so important for the healing of this world, for the healing of the planet." -Stephanie James   Stephanie James is a transformation coach, psychotherapist, international speaker, and the host of the "Igniting the Spark" podcast. With decades of clinical work and spiritual exploration, she guides individuals to harness life's changes into avenues for growth. Stephanie is also the author of "Your Big Fat Juicy Life and Everything After," a book that encourages readers to release fear, embrace resilience, and appreciate the vast human experience. Her work stands at the intersection of psychology, spirituality, and transformative practices, making her a renowned figure in her field.   Episode Summary: In this enlightening episode of "Oh, My Health… There Is Hope," hosted by Jana Short, guest Stephanie James delves into the transformative power of hope and resilience. Stephanie shares a personal story about a miraculous encounter with a golden eagle, illustrating how moments of despair can evolve into powerful, life-changing experiences. This compelling narrative serves as an anchor for understanding how vulnerability and connection can lead to profound personal growth. The episode further details Stephanie's professional journey, shedding light on her purpose-driven path as a transformation coach and psychotherapist, emphasizing themes of spirituality and self-discovery.   Throughout the conversation, Stephanie provides valuable insights into her creative projects, including her podcast "Igniting the Spark" and her film "When Sparks Ignite." Her recent book, "Your Big Fat Juicy Life and Everything After," is also showcased, offering readers a step-by-step guide towards confronting fears and embracing the fullness of life. The episode emphasizes the importance of forming a strong relationship with oneself, highlighting how self-compassion and creativity can foster inner resilience. Whether discussing her unique meditation experiences or sharing actionable self-care strategies, Stephanie's wisdom provides listeners with transformative tools to navigate their personal journeys.   Key Takeaways: Stephanie shares a profound personal story of hope and resilience through an encounter with a golden eagle, emphasizing the power of compassion and connection. "Your Big Fat Juicy Life and Everything After" encourages readers to embrace life fully by overcoming fears and nurturing self-awareness. The podcast "Igniting the Spark" connects listeners with global thought leaders, blending insights from psychology, spirituality, and science. Through her film "When Sparks Ignite," Stephanie highlights how challenging experiences can illuminate new paths of personal growth and purpose. Stephanie advises building a relationship with oneself through the "three Cs"—care, connection, and creativity—to cultivate inner resilience and well-being.   Resources: Visit the website and enter your email address to receive a free Chakra Grounding Meditation in your inbox. https://www.stephaniejames.world/ Film: https://www.humanitysteam.org/stream?affiliate=stephaniejames Podcast: https://www.stephaniejames.world/podcast-1 Book: https://www.amazon.com/Your-Big-Fat-Juicy-Life/dp/1945962682/     ✨ Enjoying the show? Stay inspired long after the episode ends! Jana is gifting you free subscriptions to Ageless Living Magazine and Best Holistic Life Magazine—two of the fastest-growing publications dedicated to holistic health, personal growth, and living your most vibrant life. Inside, you'll find powerful stories, expert insights, and practical tools to help you thrive—mind, body, and soul.  

Angela Larsen, CS, from Maplewood, Missouri, USAYou can read Angela's article in The Christian Science Journal.

Sandi Justad, CS, from Palos Park, Illinois, USA

A lot of people building software today never took the traditional CS path. They arrived through curiosity, a job that needed automating, or a late-night itch to make something work. This week, David Kopec joins me to talk about rebuilding computer science for exactly those folks, the ones who learned to program first and are now ready to understand the deeper ideas that power the tools they use every day. Episode sponsors Sentry Error Monitoring, Code TALKPYTHON NordStellar Talk Python Courses Links from the show David Kopec: davekopec.com Classic Computer Science Book: amazon.com Computer Science from Scratch Book: computersciencefromscratch.com Computer Science from Scratch at NoStartch (CSFS30 for 30% off): nostarch.com Watch this episode on YouTube: youtube.com Episode #529 deep-dive: talkpython.fm/529 Episode transcripts: talkpython.fm Theme Song: Developer Rap