Podcasts about CS

We hope your Christmas was special! In the first part of this week's NFL preview podcast, Michael and Daire look ahead to a KEY Week 17 weekend, focusing on the NFC South in this first part. Daire also gleams over our own Charlie Smyth.This podcast is presented by SBK -  new users can get €50/£40 in Free Bets when they sign up and place a first bet of €10. T&Cs apply, 18+ Please Gamble Responsibly You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season. (18+ Be Gamble Aware)Support PFI by signing up for NFL Game Pass here

A lot is on the line this weekend. Michael and Daire look ahead to some key matchups in the second part of the podcast, looking at the race for the playoffs in the AFC North, and a key focus on the Ravens - Packers game.They also speculate which team will make it to the playoffs - and mess it up!This podcast is presented by SBK -  new users can get €50/£40 in Free Bets when they sign up and place a first bet of €10. T&Cs apply, 18+ Please Gamble Responsibly You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season. (18+ Be Gamble Aware)Support PFI by signing up for NFL Game Pass here

Sandi Justad, CS, from Palos Park, Illinois, USAWe have a special Christmas gift for you, listen here and watch here.Hear more from Sandi on this episode of Sentinel Watch.

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Sign up to Revolut Business at https://www.revolut.com/rb/james/ before 31st December 2025 and add money to your account to receive a £200 welcome bonus. Fees, Promotion terms and Business T&Cs apply.Reflecting on 2025 with JB and setting our goals for 2026. Try Entrepreneurs University 14 Day FREE Trial Here ►https://jamessinclair.net/entrepreneurs-university-free-trial/Sign up to my weekly newsletter 'The James Sinclair Letter' here:https://www.jamessinclair.net/the-letterFind out your Entreprenurial DNA, take the '8 Traits of the Greats' quiz here ► https://jamessinclair.scoreapp.comGet your tickets to our next event here ► https://www.jamessinclair.net/eventsApply to be on my podcast here ►https://jamessinclair.net/podcasts/

- Get NordVPN with a special discount - https://www.nordvpn.com/goodareas- Get an exclusive 15% discount on Saily data plans! Use code 'goodareas' at checkout. Download Saily app or go to:https://saily.com/goodareas-Jarrod and CS take a deeper look at South Africa's recent run of success in Test cricket and how it contributes to this being the country's most successful period, in comparison with previous eras.-You can buy my new book 'The Art of Batting' here:India: https://amzn.in/d/8nt6RU1UK: https://www.amazon.co.uk/dp/1399416545-To support the podcast please go to our Patreon page. https://www.patreon.com/user?u=32090121. Jarrod also now has a Buy Me A Coffee link, for those who would prefer to support the shows there: https://www.buymeacoffee.com/jarrodkimber.Each week, Jarrod Kimber hosts a live talk show on a Youtube live stream, where you can pop in and ask Jarrod a question live on air. Find Jarrod on Youtube here: https://www.youtube.com/c/JarrodKimberYT.To check out my video podcasts on Youtube : https://youtube.com/@JarrodKimberPodcasts-This podcast is edited and mixed by Ishit Kuberkar, he's at https://instagram.com/soundpotionstudio & https://twitter.com/ishitkMukunda Bandreddi is in charge of our video side. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

It's one of the biggest days of the National Hunt calendar - Boxing Day / St Stephen's Day — and The Final Furlong Podcast is your complete betting guide to Kempton, Leopardstown and Limerick. Emmet Kennedy is joined by Andy Newton, Jamie Wrenn and Peter Michael for a fast-paced, opinion-packed preview featuring strong fancies, big prices, lively debate and the usual Christmas craic.

En este devocional reflexionamos sobre el poder de corregir y seguir, especialmente en la temporada de Navidad, cuando no solo se celebran tradiciones, sino que también se revelan estados internos. Hablamos de cómo la ansiedad por el futuro desplaza a Dios del centro, cómo el error se magnifica en la mente de una mujer y cómo el abandono se disfraza de “sabiduría” cuando en realidad es falta de rendición. Este mensaje es un llamado a no huir cuando fallas, a no pausar el proceso en diciembre, y a entender que corregir no es debilidad, sino un acto de fe. Porque Dios no se va cuando te equivocas; Él permanece, y ahí es donde nace la paz verdadera.Únete a mi comunidad GRATIS para bajar de peso

Dabble is the sponsor of Pitch Side! Be sure to check out their UNREAL offers here: https://click.dabble.com/NeOH/q1s6chwq18+ Gambleaware.org #AdNew episodes available to watch & listen EVERY DAY.Click HERE: https://linktr.ee/pitchsidepodcastIf you'd like to work with us, email the studio onworkwithpitchside@fellasstudios.comProduced by The Fellas Studios: https://fellasstudios.com/podcastsTheo:https://youtube.com/c/HiMalfoyhttps://youtube.com/c/TheoBakerVlogsReev:https://youtube.com/c/reevhttps://youtube.com/c/OllieFletcherTom Garratt:https://www.youtube.com/@TomGarratt10Lewis Bowden:https://www.youtube.com/@lewisbowden1Dabble T&Cs:£10 in Free Bets Welcome Offer: https://helpdesk.dabble.co.uk/en/articles/11468007-10-in-free-bets-welcome-offer£10 in Free Bets Referral Offer: https://helpdesk.dabble.co.uk/en/articles/11468017-10-in-free-bets-referral-offer Hosted on Acast. See acast.com/privacy for more information.

Hogyan építesz fel egy 40 fős, stabilan növekvő céget úgy, hogy közben egyre kevesebb szükség van rád?Pál Zoltán pontosan ezt valósította meg: 1200 automatizált folyamat, delegálási rendszerek, teljes CRM-alapú működés, és egy olyan vállalkozói filozófia, amelynek a középpontjában a kiszerelt döntéshozatal, a rendszerstabilitás és a tulajdonosi szabadság áll.Ebben az epizódban Zoltán őszintén beszél arról:– hogyan épült át a cég úgy, hogy már nem rajta múlik;– miért cserélte le a vállalkozói „tűzoltást” kiszámítható rendszerekre;– miért idegesíti, ha naponta kétszer felhívják;– miért értéktelen számára a részvénycsomag, és mi az, amit tényleg megfizet egy vevő;– hogyan működik a 1200 automatizmus a gyártásban, HR-ben, CS-ben és kommunikációban;– miért válik valaki vállalkozóból tulajdonossá, és hogyan lehet ezt jól csinálni KKV-szinten is.A beszélgetés tele van olyan mondatokkal, amelyek szembemennek a vállalkozói romantikával, és rávilágítanak:a skálázás nem kreatív lángolás — hanem brutálisan következetes rendszerépítés.Ha komolyan gondolod a növekedést, és szeretnéd, hogy a céged nélküled is működjön, ez az epizód kötelező.

Jeff and Michael make their Christmas selections with SBK! We hope you have a fantastic Christmas week. Our Week 17 NFL preview podcast drops on Friday AM.This podcast is presented by SBK -  new users can get €50/£40 in Free Bets when they sign up and place a first bet of €10. T&Cs apply, 18+ Please Gamble Responsibly.You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season. (18+ Be Gamble Aware)Support PFI by signing up for NFL Game Pass here

In this special season finale, we're closing out Season 10 with a fun, reflective conversation inspired by a few of our favorite things. As we take a short pause from the podcast, we share some of our favorite strengths-based questions, hands-on tools, and learning approaches that actually stick. This episode is full of ideas you can use right away, whether you're a coach, leader, or strengths enthusiast.

If the thought of being around your family this Christmas makes you feel a mix of excitement… and mild dread, you're in the right place. For many mothers, Christmas isn't hard because of the cooking, wrapping or logistics—it's hard because of the people. The comments, the expectations, the old patterns and the familiar triggers that somehow resurface the moment you walk through the door. In the final of our December pep talks, Zoe shares practical tools to help you stay calm, grounded and drama-free when the family dynamics get intense In this pep talk, Zoe covers: How to stay grounded when family dynamics and old triggers show up What you can control (and what you can't) when tensions rise Simple, kind ways to set boundaries and protect your energy Practical tools to prepare for tricky moments and avoid drama You are not imagining it—family dynamics at Christmas really can be tough.But with a few simple tools, you can protect your energy, stay grounded and enjoy the moments that truly matter. Have an amazing Christmas, and make sure to tune in on the 25th… there's something special coming your way. Remember to subscribe to Motherkind — it helps more mothers find the show and keeps our community growing. Ready to feel like yourself again? Download your FREE Matrescence Cheat Sheet Connect with Zoe: Follow Zoe on Instagram  Get Zoe's Sunday Times bestselling book, 'Motherkind: A New Way to Thrive in a World of Endless Expectations' This Motherkind episode is sponsored by: Headline sponsor Wild Nutrition, the brand raising the bar for women's supplements. Want to feel the Food-Grown difference yourself? Get 50% off for three months at wildnutrition.com/motherkind. Ts and Cs apply. For a £100 sponsored job credit, visit Indeed.com/ Motherkind Get 40% off a Calm premium subscription at calm.com/motherkind Learn more about your ad choices. Visit podcastchoices.com/adchoices

Tis the season, not only for Christmas but the ‘Warnock Season' so it only feels fitting that we have one of his ex-players in the hot seat this week….Sean Morrison who tells stories about parades, B*llockings and failed b*llockings from the man himself.  It doesn't just stop at Warnock as Morrison also featured under another cosh favourite gaffer is Russel Slade, who is Cheltenham obsessed with chaos descending every year and us finding out just how big his balls are.  And finally to complete the hat trick is Mick McCarthy who's dead pan humour will never go out of style. Alongside this incredible trio of gaffers we hear more about Billy Paynter's pranks, a leaked video and unwanted dog.  Merry Christmas ya filthy animals x  This show is sponsored by Talksport Bet Get £40 in FREE BETS at http://talksportbet.com/utc when you bet £10 18+ gambleaware.org T&Cs apply

For episode 659 of the BlockHash Podcast, host Brandon Zemp is joined by Vijit Katta, CEO & Co-founder of Tria. Vijit Katta is the CEO and Co-founder of Tria, with over a decade of experience across entrepreneurship, commercial strategy, and early-stage investing. He built Polygon's in-house accelerator, funding early-stage projects; founded a healthtech startup in Austria, and led commercial strategy for multiple 9-figure portfolios at GSK and AstraZeneca; he holds a CS degree from BITS Pilani and an MBA from INSEAD. Tria is a self-custodial neobank that unifies spending, trading, and earning across all chains — without bridges, gas, or custodians. Built for both humans and AI, Tria makes money programmable, enabling anyone or any agent to transact natively on-chain. Powered by its interoperability layer, BestPath AVS, Tria abstracts away the complexity of crypto to deliver instant, global, and autonomous finance. 

In a previous episode, I introduced “The Sales Series” to re-intro many amazing conversations from Sales Leaders on the show. This week, I am resharing “The CS Series” to highlight incredible Customer Success Leaders from the show. Today we will be covering 5 CS Leaders: Brooke Simmons: “Prioritization Quadrants” (Ep. 130)https://podcasts.apple.com/us/podcast/130-the-state-of-customer-success-2023-with/id1528398541?i=1000599320083 https://open.spotify.com/episode/3GUG3xZVRg70ER8zuOyF2R?si=3cfe012a2d014107 Luke Ferrel: “The Customer Needs Triangle”  (Ep. 131)https://podcasts.apple.com/us/podcast/131-the-growth-of-scaling-customer-success-and/id1528398541?i=1000600560447 https://open.spotify.com/episode/50Pwr6m23z46HDMeBhoxU5?si=c7a0bd79ce0d4de3 Tyler Meckes: “Account Mapping Playbook”  (Ep. 147)https://podcasts.apple.com/us/podcast/147-the-account-management-customer-success-growth/id1528398541?i=1000616621251 https://open.spotify.com/episode/64lbqKMcYCliq25xVLEOMh?si=ac43ba87f6674817 Rob Zambito: “Conscious Investments in CS”  (Ep. 149)https://podcasts.apple.com/us/podcast/149-consciously-invest-in-customer-success-with-rob/id1528398541?i=1000618331520 https://open.spotify.com/episode/2nv23CFUGUhfocZIfcWKCP?si=d5a8591c280b428b Jay Nathan: “Customer-Centric Mindset” (Ep. 154)https://podcasts.apple.com/us/podcast/154-the-customer-centric-mindset-with-jay-nathan-evp/id1528398541?i=1000622913191 https://open.spotify.com/episode/21MTbcIJhvhOpBGn47A3RO?si=a11735d5af5e4038 Please enjoy this week's episode of “The CS Series”. I am now in the early stages of writing my first book! It will cover my journey into sales, the lessons learned, and include stories and advice from top sales professionals around the world. I'm excited to share these interviews and bring you along on this journey!Like the show? Subscribe to the email: Subscribe HereI want your feedback! Reach out at 20percentpodcastquestions@gmail.com or connect with me on LinkedIn.If you know anyone who would benefit from this show, please share it! If you have suggestions for guests, let me know!Enjoy the show!

Welcome to the first of our Christmas Betting Guide Specials on The Final Furlong Podcast. Emmet Kennedy is joined by former Grade 1-winning jockeys Lizzie Kelly and Daryl Jacob, alongside racing analyst Jamie Wrenn, for a deep, opinionated, price-led preview of the biggest races of the festive period. Grade 1 clashes, major handicaps, bold views, and four Christmas NAPs — this is essential listening if you're betting over Christmas.

En este devocional reflexionamos sobre cómo reconocer la obra de Jesús en nuestra vida cotidiana. No desde el sacrificio externo ni desde la religiosidad, sino desde la obediencia diaria. Hablamos de cómo nuestros hábitos, la relación con la comida, el cuerpo y las decisiones pequeñas revelan nuestra comunión con Dios. En esta época, más que defender fechas o tradiciones, recordamos que Jesús es la razón de todo: Dios hecho hombre, obediente hasta la muerte, para rescatarnos de una vida vacía y desalineada. Este mensaje confronta el autoengaño, expone la rebeldía disfrazada de espiritualidad y nos llama a una fe coherente, con dominio propio, humildad y transformación real. Porque la vida plena y abundante empieza aquí y ahora, cuando Cristo es formado en nosotras.Únete a mi comunidad GRATIS para bajar de peso

Send us a textThis finale feels less like an ending and more like a graduation ceremony for everyone who has ever cared about Customer Success.In this closing chapter of the customer success playbook podcast, Kevin Metzger and Roman Trebon look back on a journey that started as a “ludicrous” idea over food and drinks and turned into a global community with nearly 13,000 downloads across countries like Australia, Israel, France, and beyond. They revisit how the show began as a simple networking experiment during a job transition and evolved into a platform for learning, connection, and real human stories behind Customer Success careers.Kevin and Roman share their favorite guests and moments—from foundational lessons on P&L and value with Dave Jackson, to onboarding excellence with Donna Weber, to conversations about imposter syndrome with Rachel Provan, and the future of AI and agents with Sam Cummings. They talk candidly about fear, courage, and the reality that neither of them knew the first thing about podcasting when they started.This episode is a reflective, warm, and occasionally cheeky goodbye to the show in its current form—and a clear pivot point toward what's coming next for both hosts, their careers, and the evolving world of Customer Success and AI.Detailed AnalysisFrom a business and leadership standpoint, this episode is a masterclass in experimentation, courage, and community-building.1. Turning a career transition into a strategic platformKevin initially launched the podcast as a networking tool while navigating a job transition. That decision paid off in multiple ways: expanded visibility, deeper relationships, and a strong professional brand. For leaders and CS professionals, this is a powerful example of turning uncertainty into leverage—using content as a strategic asset rather than just a marketing tactic.Key takeaways for operators and executives:Don't wait for the “perfect moment” to build a platform—build while you're in motion.Treat visibility, networking, and knowledge-sharing as part of your job, not an optional extra.Use long-form conversations to deepen trust with your ecosystem (customers, peers, partners, talent).2. The Customer Success community as a force multiplierRoman highlights how generous and open the Customer Success community has been—guests freely sharing their time, their expertise, and even their networks by recommending future guests. This is more than feel-good community talk; it's a blueprint for modern go-to-market.Business relevance:High-performing CS communities create compounding value: better ideas, stronger talent pipelines, and faster pattern recognition around what works.Geographic boundaries matter less when you're connecting through content; an Atlanta-based duo built a truly global audience.Investing in community creates resilience—especially in volatile job markets.3. Learning as a competitive advantage (and a personal operating system)A recurring theme in the conversation is learning: Kevin's love for learning, Roman's reflections on trying new formats, and the way every guestPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Finanzkrise, Frankenschock, Corona-Pandemie, das Aus der CS oder die US-Zölle: Reto Lipp hat all diese Krisen nicht nur miterlebt, sondern sie am Bildschirm verständlich gemacht. Nun wird der Wirtschaftsjournalist pensioniert. Ein Gespräch über prägende Erlebnisse, Geld, Macht und Sparen. Nach 18 Jahren als prägendes Gesicht der SRF-Wirtschaftsberichterstattung verabschiedet sich Reto Lipp in den Ruhestand. Heute Montag moderiert er «Eco Talk» zum letzten Mal. Welche Gesprächspartnerinnen und Gesprächspartner haben ihn besonders beeindruckt? Wo stiess er auf harte Widerstände? Und wie haben sich Wirtschaft und Journalismus in dieser Zeit gewandelt? Reto Lipp ist zu Gast bei David Karasek.

Jeff and Michael regroup after NFL Week 16. It was an interesting weekend, to say the least. Will the Lions miss the playoffs? Will Charlie hit a 87 yard FG? Stay tuned....This podcast is presented by SBK -  new users can get €50/£40 in Free Bets when they sign up and place a first bet of €10. T&Cs apply, 18+ Please Gamble Responsibly.You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season. (18+ Be Gamble Aware)Support PFI by signing up for NFL Game Pass here

A Note from James:One of my favorite conversations on this show was with Peter Thiel. Yes—PayPal, Facebook, Palantir, and a dozen other hits. I first ran this episode years ago, and the advice still holds up. The same stories, the same frameworks—and the same challenge to think from first principles. Here's Peter Thiel, one of the most influential entrepreneurs of our time. Episode Description:In this redux, James pressure-tests the core ideas from Peter Thiel's Zero to One—why competition is for losers, how real monopolies are built, and why starting “narrow” is often the only path to something huge. They cover Facebook's early moat (real identity), PayPal's network-effect wedge on eBay, and the “10x or nothing” bar for proprietary technology. Peter shares a contrarian read on bubbles, why biotech's slump may be opportunity, and how to hire, divide roles, and keep teams from fighting. The through-line: seek secrets, combine disciplines, and make something so different that it becomes its own category. What You'll Learn:How to pick markets the Zero to One way: start with a “small, winnable monopoly,” then expand in concentric circles. The four classic moats—and which to favor first: proprietary tech, network effects, economies of scale, and brand (with a bias toward real tech). A practical rule for virality vs. network effects: growth is a tactic; enduring value comes from the network that forms once users arrive. Team design that prevents internal warfare: make roles uniquely owned; if two people own the same thing, you're paying for a fight. How to hunt “secrets”: believe they exist, look where consensus is stale, and borrow from adjacent fields to see what specialists miss. Timestamped Chapters:[02:00] A Note from James — Why this conversation still ranks among the best. [03:00] Zero to One, in one line — “Do something new, different, fresh, strange.” [05:17] Competition vs. Capitalism — Why perfect competition kills profits; aim for uniqueness. [07:28] Facebook's original edge — Real identity as the breakthrough vs. MySpace's alt-persona culture. [09:14] Bits vs. Atoms — Stagnation outside software and how biology could become an information science. [12:05] Personality and perseverance — Why mild contrarian wiring helps founders ignore status games. [15:21] “10x or nothing” — The technology and/or experience must be an order of magnitude better. [17:00] Monopoly thinking, ethically done — Create abundance by creating something truly new. [23:30] The PayPal pre-history — Why long-running trust among teammates births more companies. [30:10] Early Facebook investment logic — College-only looked “small,” which was exactly the point. [32:03] Turning down $1B — The boardroom debate, optionality, and founder conviction. [36:23] Moats in practice — Picking the right advantage (and why brand alone is shaky). [37:06] Network effects ≠ virality — How value compounds after growth. [39:54] PayPal's wedge — eBay power-sellers and the $10 incentive as a growth accelerant. [41:22] Beware the “Chinese refrigerator” TAM slide — Start small, win big. [42:01] Uber vs. Airbnb — Investor bias and why some models get over- or undervalued. [44:18] Bubbles and the public — What changes across tech, housing, and today's “government bubble.” [48:00] War on cash & credit — Why Peter favors unlevered, opaque innovation over fixed income. [51:10] Biotech headwinds (and upside) — Regulation, Eroom's Law, and why sentiment can misprice breakthroughs. [53:50] Secrets — If you assume they exist, you'll be the one to find them. [57:56] Interdisciplinary bets — CS × biology; CS × transportation; why university silos miss the action. [59:51] Silicon Valley on HBO — The “Peter Gregory” caricature and what the show gets right. Additional Resources:Zero to One: Notes on Startups, or How to Build the Future (book) — Amazon hardcover. AmazonFounders Fund — Peter Thiel profile (bio & portfolio highlights). Founders Fund“PayPal Mafia” overview (alumni companies: YouTube, Yelp, LinkedIn, Tesla, SpaceX, Palantir, Yammer). WikipediaYahoo's 2006 $1B offer for Facebook (background reporting). Business InsiderEroom's Law (pharma R&D productivity; Nature Reviews Drug Discovery). NatureSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Hoy quiero hablarte del terreno.Porque no es la semilla lo que falla, es el terreno donde cae.En esta época de fiestas y fines de semana largos, nuestras decisiones revelan si estamos formando raíces firmes o negociando nuestra integridad. Lo que haces cuando nadie te ve, en lo pequeño, en lo cotidiano, está construyendo el terreno que marcará tu futuro y el de las personas que te rodean.Este devocional es una invitación a mirar con honestidad tus decisiones de hoy y entender que lo que siembres ahora dará fruto mañana.Escúchalo y pregúntate:¿qué tipo de terreno estoy formando con mi vida?Únete a mi comunidad GRATIS para bajar de peso

Sign up to Revolut Business at https://www.revolut.com/rb/james/ before 31st December 2025 and add money to your account to receive a £200 welcome bonus. Fees, Promotion terms and Business T&Cs apply.Find out more from Joe here: www.tesoropizza.comTry Entrepreneurs University 14 Day FREE Trial Here ►https://jamessinclair.net/entrepreneurs-university-free-trial/Sign up to my weekly newsletter 'The James Sinclair Letter' here:https://www.jamessinclair.net/the-letterFind out your Entreprenurial DNA, take the '8 Traits of the Greats' quiz here ► https://jamessinclair.scoreapp.comGet your tickets to our next event here ► https://www.jamessinclair.net/eventsApply to be on my podcast here ►https://jamessinclair.net/podcasts/

Boston Celtics pulled away in the second half for a 129–116 win over the Miami Heat on Friday night.The Garden Report Postgame Show on CLNS Media goes LIVE with CLNS' John Zannis, Noa Dalzell, and Bobby Manning right after the game to break it all down. 00:00 Start 4:00 Joe Mazzulla Postgame Reaction, IT returns to Boston 34:00 Hugo Gonzalez has massive impact 43:00 Celtics are better than we thought 51:00 Noa Dalzell joins after Locker Room 52:00 More on Hugo Gonzalez 1:01:30 Super Chat @Jlyons0303: If Tatum comes back in decent shape, do the Cs have a shot at the ECF? Follow us on Social Media: Twitter: https://twitter.com/celticsclns & https://twitter.com/thegardenreport Instagram: https://www.instagram.com/celticsclns Facebook: https://www.facebook.com/CLNSmedia/ Join Our Discord Server: https://discord.gg/2vxNKH9Qr4 The Garden Report on CLNS Media is Powered by:

Step into a special post-major episode of Snake & Banter featuring James Banks, where the crew breaks down the latest Counter-Strike major, NAVI's surprise peak, Spirit's fast roster changes, and the heartbreak around The Mongolz' collapse. From Banks' brutal no-days-off schedule and “vaulted” interview content to the lost archives of SK Gaming and Xfire, this episode doubles as a deep dive into CS history, mentality, and how much elite teams rely on sports psychology to unlock players like w0nderful and donk.  Head to https://Fabletics.com/SNAKE and sign up as a VIP to get eighty percent off everything!  Eat smart at https://FactorMeals.com/SNAKE50OFF and use code SNAKE50OFF to get 50% off your first box, plus Free Breakfast for 1 Year.  Turn your expensive wireless present into a huge wireless savings future by switching to Mint Mobile! Shop Mint Unlimited Plans at https://MINTMOBILE.com/SNAKEBANTER  Exclusive $35 off Carver Mat at https://on.auraframes.com/SANDB. Promo Code SANDB  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jeff and Michael make their NFL Week 16 PICKS.This podcast is presented by SBK -  Big weekend with our duo bets with SBK:Over 41.5 points in Jaguars @ Broncos + Over 43.5 points in Patriots @ Ravens: SBK Specials Over 39.5 points in Eagles @ Commanders + Over 41.5 points in Packers @ Bears: SBK Specials - NFL 20/12/2025  T&Cs apply, 18+ Please Gamble Responsibly.You can check out SBK's odds and join here  - thank you for your support. There is a big offer this weekend with SBK. Each signup makes a huge difference to PFI this season.Support PFI by signing up for NFL Game Pass here

Consuela Sand, CS, from Arlington, Virginia, USAHear more from Consuela on this episode of Sentinel Watch. We have a special Christmas gift for you, listen here and watch here.

In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom's support team. They discuss how AI has shifted support from a reactive function to a consultative, revenue-driving motion, what it takes to scale human support alongside high automation, and the challenges of retaining knowledge while teams evolve. A candid look at what an AI-first support transformation really feels like from the inside.Watch the video here: https://www.youtube.com/watch?v=pxdtQGNN0IcFollow the peoplehttps://www.linkedin.com/in/bobbystapleton/https://www.linkedin.com/in/frankamartinovic/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Say hiLinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomhttps://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Hoy quiero hablarte del regalo más hermoso que podemos tener: saber que hemos sido rescatadas por Jesús. No como religión, sino como una verdad que transforma la manera en que vivimos, amamos y servimos.En este devocional te recuerdo que Jesús no vino a ser servido, sino a servir, y que el rescate no empieza con palabras, sino con una vida rendida. Empieza en casa, en cómo modelamos a Cristo con nuestras acciones, nuestros hábitos y nuestras decisiones diarias.Mi deseo es que esta Navidad no solo la celebres, sino que la vivas, recordando que Dios no vive a medias y que no hay nada en este mundo que tenga más valor que el rescate de un hijo de Dios.Únete a mi comunidad GRATIS para bajar de peso

En este devocional hablo de una de las verdades más malentendidas en la vida cristiana: el libre albedrío. Durante años creí que podía hacer lo que quisiera y luego pedirle a Dios que arreglara las consecuencias. Hoy quiero confrontarte con lo que he aprendido: el libre albedrío sin Dios no es libertad, es una trampa.A través de mi historia personal y de Mateo 6:33, te muestro cómo muchas de las áreas rotas de nuestra vida —la salud, las finanzas, las relaciones y los hábitos— son el resultado de decisiones tomadas sin el gobierno de Dios. También conecto esta verdad con los procesos de transformación, especialmente en esta época donde tantas mujeres se endeudan, se descuidan y postergan su bienestar.Este no es un mensaje cómodo. Es un llamado a rendir por completo tu voluntad, a dejar de usar a Dios como acompañante y permitir que Él gobierne cada decisión de tu vida. Porque cuando buscas primero Su reino, lo demás no se persigue… se añade.Únete a mi comunidad GRATIS para bajar de peso

Dabble is the sponsor of Pitch Side! Be sure to check out their UNREAL offers here: https://click.dabble.com/NeOH/q1s6chwq18+ Gambleaware.org #AdNew episodes available to watch & listen EVERY DAY.Click HERE: https://linktr.ee/pitchsidepodcastIf you'd like to work with us, email the studio onworkwithpitchside@fellasstudios.comProduced by The Fellas Studios: https://fellasstudios.com/podcastsTheo:https://youtube.com/c/HiMalfoyhttps://youtube.com/c/TheoBakerVlogsReev:https://youtube.com/c/reevhttps://youtube.com/c/OllieFletcherTom Garratt:https://www.youtube.com/@TomGarratt10Lewis Bowden:https://www.youtube.com/@lewisbowden1Dabble T&Cs:£10 in Free Bets Welcome Offer: https://helpdesk.dabble.co.uk/en/articles/11468007-10-in-free-bets-welcome-offer£10 in Free Bets Referral Offer: https://helpdesk.dabble.co.uk/en/articles/11468017-10-in-free-bets-referral-offer Hosted on Acast. See acast.com/privacy for more information.

The Four Horsemen return with their annual State of Counter-Strike special, featuring messioso (now Head of CS Operations at 100 Thieves) to break down the health of North American and global Counter-Strike in 2025. They dive into 100 Thieves' re-entry into CS with a European-based roster, the impact of betting sponsors, and what Rain, gla1ve, and a rumored device pickup really mean for the scene. They also debate expectations for new “super teams,” the dominance of Vitality, the resurgence of FURIA, and whether this year ranks among the all-time great CS seasons.  Come join LFN hosts and fans for some fun competition in Mechabellum this holiday season! Play in our 2v2 tournament on December 20th to have a chance to win $500 in cash alongside in-game rewards. Use code “LastFreeNation” in Mechabellum to earn a special, holiday-themed in-game reward (available starting the 18th of December).Mechabellum on Steam: https://bit.ly/4oLm3Jg  If you want to get ExpressVPN at its lowest price ever, plus four extra months of service, go to https://ExpressVPN.com/HORSEMEN  Eat smart at https://FactorMeals.com/horsemen50off and use code horsemen50off to get 50% off your first box, plus Free Breakfast for 1 Year!  Take advantage of Ridge's Biggest Sale of the Year and GET UP TO 47% Off by going to https://www.Ridge.com/HORSEMAN  Raycon audio products are up to 20% off this holiday season! Go to https://buyraycon.com/HORSEMENOPEN to save on Raycon audio products sitewide.  Turn your expensive wireless present into a huge wireless savings future by switching to Mint Mobile! Shop Mint Unlimited Plans at https://MINTMOBILE.com/FOURHORSEMEN  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Our Most-Listened to Episode of 2025. It resonated so deeply with our community that we knew we had to share it again. If you've ever felt torn between who you were before motherhood and who you're becoming now, this episode will change something in you. We're re-releasing our number one most downloaded episode of 2025, and it's easy to see why. In this conversation, I sit down with the incredible Martha Beck, whose wisdom has supported millions of women through life's biggest transitions. Martha reveals one of the most powerful truths about parenting: your children won't treat themselves the way you treat them - they'll treat themselves the way you treat yourself. We talk about why mothers feel so stuck, how cultural expectations pull us in opposite directions, and what it really takes to break free. Martha shares her own extraordinary story, from Harvard to raising a child with Down syndrome, and the moment she stopped living for approval and started living for joy. This episode will leave you feeling seen, soothed and braver in your own motherhood journey. In this conversation, you'll learn: Why modern motherhood creates impossible pressure and how to step outside it The shift from “stuck” to “free” using Martha's definition of true freedom A simple self-talk practice that calms anxiety fast and rewires old patterns How self-compassion transforms you and shapes how your children see themselves If you're exhausted, overwhelmed or craving a gentler way of mothering, this is the episode to revisit whenever you need grounding and hope. Remember to subscribe to Motherkind — it helps more mothers find the show and keeps our community growing. If you liked this episode, listen to this next: Link to a past episode on a similar topic Feeling different since becoming a mother? Get clarity on who you're becoming now and  download your FREE Matrescence Cheat Sheet Connect with Zoe: Follow Zoe on Instagram  Get Zoe's Sunday Times bestselling book, 'Motherkind: A New Way to Thrive in a World of Endless Expectations' This Motherkind episode is sponsored by: Headline sponsor Wild Nutrition, the brand raising the bar for women's supplements. Want to feel the Food-Grown difference yourself? Get 50% off for three months at wildnutrition.com/motherkind. Ts and Cs apply. For a £100 sponsored job credit, visit Indeed.com/ Motherkind Get 15% off OneSkin with the code MOTHERKIND at https://www.oneskin.co/  #oneskinpod Learn more about your ad choices. Visit podcastchoices.com/adchoices

Celebrating some of the best films, movies and cinema of 2025 with Melbourne International Film Festival programmer and film critic Kate Jinx. Join us again next week for another bonus episode discussing the best documentaries, Australian films, comedies and honourable mentions. Pick up tickets to Alexei's comedy festival tour of his new show VHS in 2026 Follow ALEXEI TOLIOPOULOS on Letterboxd for all the rental combo lists. Hit up the Last Video Store on instagram for all of our guests picks. PICKS: Sinners, One Battle After Another, The Mastermind, Sorry Baby, Peter Hujar's Day, Harvest, The Secret Agent, If I Had Legs I'd Kick You, Marty Supreme, It Was Just an Accident Thanks to Dan Murphy's for making this episode happen! Nobody Beats Dan Murphy's. Lowest Liquor Price Guarantee. Found it cheaper? We'll beat it. T&Cs apply. Shop in-store or online at danmurphys.com.au. Choose to DrinkWise.

In a Final Furlong Podcast Special, Emmet Kennedy is joined by multiple Cheltenham Festival-winning trainer Barry Connell for a wide-ranging, no-holds-barred conversation — presented without commercial interruption by 1xBet Ireland. This is a rare, candid insight into Cheltenham planning, elite horses, and the realities of modern jump racing.

It's a Final Furlong Saturday Betting Special as Emmet Kennedy, Andy Newton, George Gorman and Peter Michael return with your complete Ascot & Haydock Racing Guide. Big handicaps, a Grade 1 centrepiece, strong opinions, and NAPs at proper prices — this is essential listening if you're betting this weekend.

Why Customer Success Can't Be Automated (And What AI Can Actually Do) In this special year-end episode of the FutureCraft GTM Podcast, hosts Ken Roden and Erin Mills sit down with Amanda Berger, Chief Customer Officer at Employ, to tackle the biggest question facing CS leaders in December 2026: What can AI actually do in customer success, and where do humans remain irreplaceable? Amanda brings 20+ years at the intersection of data and human decision-making—from AI-powered e-commerce personalization at Rich Relevance, to human-led security at HackerOne, to now implementing AI companions for recruiters. Her journey is a masterclass in understanding where the machine ends and the human begins. This conversation delivers hard truths about metrics, change management, and the future of CS roles—plus Amanda's controversial take that "if you don't use AI, AI will take your job." Unpacking the Human vs. Machine Balance in Customer Success Amanda returns with a reality check: AI doesn't understand business outcomes or motivation—humans do. She reveals how her career evolved from philosophy major studying "man versus machine" to implementing AI across radically different contexts (e-commerce, security, recruiting), giving her unique pattern recognition about what AI can genuinely do versus where it consistently fails. The Lagging Indicator Problem: Why NRR, churn, and NPS tell you what already happened (6 months ago) instead of what you can influence. Amanda makes the case for verified outcomes, leading indicators, and real-time CSAT at decision points. The 70% Rule for CS in Sales: Why most churn starts during implementation, not at renewal—and exactly when to bring CS into the deal to prevent it (technical win stage/vendor of choice). Segmentation ≠ Personalization: The jumpsuit story that proves AI is still just sophisticated bucketing, even with all the advances in 2026. True personalization requires understanding context, motivation, and individual goals. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting reports, repetitive emails, data analysis) so humans can focus on what makes them irreplaceable. Timestamps 00:00 - Introduction and AI Updates from Ken & Erin 01:28 - Welcoming Amanda Berger: From Philosophy to Customer Success 03:58 - The Man vs. Machine Question: Where AI Ends and Humans Begin 06:30 - The Jumpsuit Story: Why AI Personalization Is Still Segmentation 09:06 - Why NRR Is a Lagging Indicator (And What to Measure Instead) 12:20 - CSAT as the Most Underrated CS Metric 17:34 - The $4M Vulnerability: House Security Analogy for Attribution 21:15 - Bringing CS Into Sales at 70% Probability (The Non-Negotiable) 25:31 - Getting Customers to Actually Tell You Their Goals 28:21 - AI Companions at Employ: The Recruiting Reality Check 32:50 - The Delegation Mindset: What Parts of Your Job Do You Hate? 36:40 - Making the Case for Humans in an AI-First World 40:15 - The Framework: When to Use Digital vs. Human Touch 43:10 - The 8-Hour Workflow Reduced to 30 Minutes (Real ROI Examples) 45:30 - By 2027: The Hardest CX Role to Hire 47:49 - Lightning Round: Summarization, Implementation, Data Themes 51:09 - Wrap-Up and Key Takeaways Edited Transcript Introduction: Where Does the Machine End and Where Does the Human Begin? Erin Mills: Your career reads like a roadmap of enterprise AI evolution—from AI-powered e-commerce personalization at Rich Relevance, to human-powered collective intelligence at HackerOne, and now augmented recruiting at Employ. This doesn't feel random—it feels intentional. How has this journey shaped your philosophy on where AI belongs in customer experience? Amanda Berger: It goes back even further than that. I started my career in the late '90s in what was first called decision support, then business intelligence. All of this is really just data and how data helps humans make decisions. What's evolved through my career is how quickly we can access data and how spoon-fed those decisions are. Back then, you had to drill around looking for a needle in a haystack. Now, does that needle just pop out at you so you can make decisions based on it? I got bit by the data bug early on, realizing that information is abundant—and it becomes more abundant as the years go on. The way we access that information is the difference between making good business decisions and poor business decisions. In customer success, you realize it's really just about humans helping humans be successful. That convergence of "where's the data, where's the human" has been central to my career. The Jumpsuit Story: Why AI Personalization Is Still Just Segmentation Ken Roden: Back in 2019, you talked about being excited for AI to become truly personal—not segment-based. Flash forward to December 2026. How close are we to actual personalization? Amanda Berger: I don't think we're that close. I'll give you an example. A friend suggested I ask ChatGPT whether I should buy a jumpsuit. So I sent ChatGPT a picture and my measurements. I'm 5'2". ChatGPT's answer? "If you buy it, you should have it tailored." That's segmentation, not personalization. "You're short, so here's an answer for short people." Back in 2019, I was working on e-commerce personalization. If you searched for "black sweater" and I searched for "black sweater," we'd get different results—men's vs. women's. We called it personalization, but it was really segmentation. Fast forward to now. We have exponentially more data and better models, but we're still segmenting and calling it personalization. AI makes segmentation faster and more accessible, but it's still segmentation. Erin Mills: But did you get the jumpsuit? Amanda Berger: (laughs) No, I did not get the jumpsuit. But maybe I will. The Philosophy Degree That Predicted the Future Erin Mills: You started as a philosophy major taking "man versus machine" courses. What would your college self say? And did philosophy prepare you in ways a business degree wouldn't have? Amanda Berger: I actually love my philosophy degree because it really taught me to critically think about issues like this. I don't think I would have known back then that I was thinking about "where does the machine end and where does the human begin"—and that this was going to have so many applicable decision points throughout my career. What you're really learning in philosophy is logical thought process. If this happens, then this. And that's fundamentally the foundation for AI. "If you're short, you should get your outfit tailored." "If you have a customer with predictive churn indicators, you should contact that customer." It's enabling that logical thinking at scale. The Metrics That Actually Matter: Leading vs. Lagging Indicators Erin Mills: You've called NRR, churn rate, and NPS "lagging indicators." That's going to ruffle boardroom feathers. Make the case—what's broken, and what should we replace it with? Amanda Berger: By the time a customer churns or tells you they're gonna churn, it's too late. The best thing you can do is offer them a crazy discount. And when you're doing that, you've already kind of lost. What CS teams really need to be focused on is delivering value. If you deliver value—we all have so many competing things to do—if a SaaS tool is delivering value, you're probably not going to question it. If there's a question about value, then you start introducing lower price or competitors. And especially in enterprise, customers decide way, way before they tell you whether they're gonna pull the technology out. You usually miss the signs. So you've gotta look at leading indicators. What are the signs? And they're different everywhere I've gone. I've worked for companies where if there's a lot of engagement with support, that's a sign customers really care and are trying to make the technology work—it's a good sign, churn risk is low. Other companies I've worked at, when customers are heavily engaged with support, they're frustrated and it's not working—churn risk is high. You've got to do the work to figure out what those churn indicators are and how they factor into leading indicators: Are they achieving verified outcomes? Are they healthy? Are there early risk warnings? CSAT: The Most Underrated Metric Ken Roden: You're passionate about customer satisfaction as a score because it's granular and actionable. Can you share a time where CSAT drove a change and produced a measurable business result? Amanda Berger: I spent a lot of my career in security. And that's tough for attribution. In e-commerce, attribution is clear: Person saw recommendations, put them in cart, bought them. In hiring, their time-to-fill is faster—pretty clear. But in security, it's less clear. I love this example: We all live in houses, right? None of our houses got broken into last night. You don't go to work saying, "I had such a good night because my house didn't get broken into." You just expect that. And when your house didn't get broken into, you don't know what to attribute that to. Was it the locked doors? Alarm system? Dog? Safe neighborhood? That's true with security in general. You have to really think through attribution. Getting that feedback is really important. In surveys we've done, we've gotten actionable feedback. Somebody was able to detect a vulnerability, and we later realized it could have been tied to something that would have cost $4 million to settle. That's the kind of feedback you don't get without really digging around for it. And once you get that once, you're able to tie attribution to other things. Bringing CS Into the Sales Cycle: The 70% Rule Erin Mills: You're a religious believer in bringing CS into the sales cycle. When exactly do you insert CS, and how do you build trust without killing velocity? Amanda Berger: With bigger customers, I like to bring in somebody from CX when the deal is at the technical win stage or 70% probability—vendor of choice stage. Usually it's for one of two reasons: One: If CX is gonna have to scope and deliver, I really like CX to be involved. You should always be part of deciding what you're gonna be accountable to deliver. And I think so much churn actually starts to happen when an implementation goes south before anyone even gets off the ground. Two: In this world of technology, what really differentiates an experience is humans. A lot of our technology is kind of the same. Competitive differentiation is narrower and narrower. But the approach to the humans and the partnership—that really matters. And that can make the difference during a sales cycle. Sometimes I have to convince the sales team this is true. But typically, once I'm able to do that, they want it. Because it does make a big difference. Technology makes us successful, but humans do too. That's part of that balance between what's the machine and what is the human. The Art of Getting Customers to Articulate Their Goals Ken Roden: One challenge CS teams face is getting customers to articulate their goals. Do customers naturally say what they're looking to achieve, or do you have a process to pull it out? Amanda Berger: One challenge is that what a recruiter's goal is might be really different than what the CFO's goal is. Whose outcome is it? One reason you want to get involved during the sales cycle is because customers tell you what they're looking for then. It's very clear. And nothing frustrates a company more than "I told you that, and now you're asking me again? Why don't you just ask the person selling?" That's infuriating. Now, you always have legacy customers where a new CSM comes in and has to figure it out. Sometimes the person you're asking just wants to do their job more efficiently and can't necessarily tie it back to the bigger picture. That's where the art of triangulation and relationships comes in—asking leading discovery questions to understand: What is the business impact really? But if you can't do that as a CS leader, you probably won't be successful and won't retain customers for the long term. AI as Companion, Not Replacement: The Employ Philosophy Erin Mills: At Employ, you're implementing AI companions for recruiters. How do you think about when humans are irreplaceable versus when AI should step in? Amanda Berger: This is controversial because we're talking about hiring, and hiring is so close to people's hearts. That's why we really think about companions. I earnestly hope there's never a world where AI takes over hiring—that's scary. But AI can help companies and recruiters be more efficient. Job seekers are using AI. Recruiters tell me they're getting 200-500% more applicants than before because people are using AI to apply to multiple jobs quickly or modify their resumes. The only way recruiters can keep up is by using AI to sort through that and figure out best fits. So AI is a tool and a friend to that recruiter. But it can't take over the recruiter. The Delegation Framework: What Do You Hate Doing? Ken Roden: How do you position AI as companion rather than threat? Amanda Berger: There's definitely fear. Some is compliance-based—totally justifiable. There's also people worried about AI taking their jobs. I think if you don't use AI, AI is gonna take your job. If you use AI, it's probably not. I've always been a big fan of delegation. In every aspect of my life: If there's something I don't want to do, how can I delegate it? Professionally, I'm not very good at putting together beautiful PowerPoint presentations. I don't want to do it. But AI can do that for me now. Amazingly well. What I'm really bad at is figuring out bullets and formatting. AI does that. So I think about: What are the things I don't want to do? Usually we don't want to do the things we're not very good at or that are tedious. Use AI to do those things so you can focus on the things you're really good at. Maybe what I'm really good at is thinking strategically about engaging customers or articulating a message. I can think about that, but AI can build that PowerPoint. I don't have to think about "does my font match here?" Take the parts of your job that you don't like—sending the same email over and over, formatting things, thinking about icebreaker ideas—leverage AI for that so you can do those things that make you special and make you stand out. The people who can figure that out and leverage it the right way will be incredibly successful. Making the Case to Keep Humans in CS Ken Roden: Leaders face pressure from boards and investors to adopt AI more—potentially leading to roles being cut. How do you make the case for keeping humans as part of customer success? Amanda Berger: AI doesn't understand business outcomes and motivation. It just doesn't. Humans understand that. The key to relationships and outcomes is that understanding. The humanity is really important. At HackerOne, it was basically a human security company. There are millions of hackers who want to identify vulnerabilities before bad actors get to them. There are tons of layers of technology—AI-driven, huge stacks of security technology. And yet no matter what, there's always vulnerabilities that only a human can detect. You want full-stack security solutions—but you have to have that human solution on top of it, or you miss things. That's true with customer success too. There's great tooling that makes it easier to find that needle in the haystack. But once you find it, what do you do? That's where the magic comes in. That's where a human being needs to get involved. Customer success—it is called customer success because it's about success. It's not called customer retention. We do retain through driving success. AI can point out when a customer might not be successful or when there might be an indication of that. But it can't solve that and guide that customer to what they need to be doing to get outcomes that improve their business. What actually makes success is that human element. Without that, we would just be called customer retention. The Framework: When to Use Digital vs. Human Touch Erin Mills: We'd love to get your framework for AI-powered customer experience. How do you make those numbers real for a skeptical CFO? Amanda Berger: It's hard to talk about customer approach without thinking about customer segmentation. It's very different in enterprise versus a scaled model. I've dealt with a lot of scale in my last couple companies. I believe that the things we do to support that long tail—those digital customers—we need to do for all customers. Because while everybody wants human interaction, they don't always want it. Think about: As a person, where do I want to interact digitally with a machine? If it's a bot, I only want to interact with it until it stops giving me good answers. Then I want to say, "Stop, let me talk to an operator." If I can find a document or video that shows me how to do something quickly rather than talking to a human, it's human nature to want to do that. There are obvious limits. If I can change my flight on my phone app, I'm gonna do that rather than stand at a counter. Come back to thinking: As a human, what's the framework for where I need a human to get involved? Second, it's figuring out: How do I predict what's gonna happen with my customers? What are the right ways of looking and saying "this is a risk area"? Creating that framework. Once you've got that down, it's an evolution of combining: Where does the digital interaction start? Where does it stop? What am I looking for that's going to trigger a human interaction? Being able to figure that out and scale that—that's the thing everybody is trying to unlock. The 8-Hour Workflow Reduced to 30 Minutes Erin Mills: You've mentioned turning some workflows from an 8-hour task to 30 minutes. What roles absorbed the time dividend? What were rescoped? Amanda Berger: The roles with a lot of repetition and repetitive writing. AI is incredible when it comes to repetitive writing and templatization. A lot of times that's more in support or managed services functions. And coding—any role where you're coding, compiling code, or checking code. There's so much efficiency AI has already provided. I think less so on the traditional customer success management role. There's definitely efficiencies, but not that dramatic. Where I've seen it be really dramatic is in managed service examples where people are doing repetitive tasks—they have to churn out reports. It's made their jobs so much better. When they provide those services now, they can add so much more value. Rather than thinking about churning out reports, they're able to think about: What's the content in my reports? That's very beneficial for everyone. By 2027: The Hardest CX Role to Hire Erin Mills: Mad Libs time. By 2027, the hardest CX job to hire will be _______ because of _______. Amanda Berger: I think it's like these forward-deployed engineer types of roles. These subject matter experts. One challenge in CS for a while has been: What's the value of my customer success manager? Are they an expert? Or are they revenue-driven? Are they the retention person? There's been an evolution of maybe they need to be the expert. And what does that mean? There'll continue to be evolution on that. And that'll be the hardest role. That standard will be very, very hard. Lightning Round Ken Roden: What's one AI workflow go-to-market teams should try this week? Amanda Berger: Summarization. Put your notes in, get a summary, get the bullets. AI is incredible for that. Ken Roden: What's one role in go-to-market that's underusing AI right now? Amanda Berger: Implementation. Ken Roden: What's a non-obvious AI use case that's already working? Amanda Berger: Data-related. People are still scared to put data in and ask for themes. Putting in data and asking for input on what are the anomalies. Ken Roden: For the go-to-market leader who's not seeing value in AI—what should they start doing differently tomorrow? Amanda Berger: They should start having real conversations about why they're not seeing value. Take a more human-led, empathetic approach to: Why aren't they seeing it? Are they not seeing adoption, or not seeing results? I would guess it's adoption, and then it's drilling into the why. Ken Roden: If you could DM one thing to all go-to-market leaders, what would it be? Amanda Berger: Look at your leading indicators. Don't wait. Understand your customer, be empathetic, try to get results that matter to them. Key Takeaways The Human-AI Balance in Customer Success: AI doesn't understand business outcomes or motivation—humans do. The winning teams use AI to find patterns and predict risk, then deploy humans to understand why it matters and what strategic action to take. The Lagging Indicator Trap: By the time NRR, churn rate, or NPS move, customers decided 6 months ago. Focus on leading indicators you can actually influence: verified outcomes, engagement signals specific to your business, early risk warnings, and real-time CSAT at decision points. The 70% Rule: Bring CS into the sales cycle at the technical win stage (70% probability) for two reasons: (1) CS should scope what they'll be accountable to deliver, and (2) capturing customer goals early prevents the frustrating "I already told your sales rep" moment later. Segmentation ≠ Personalization: AI makes segmentation faster and cheaper, but true personalization requires understanding context, motivation, and individual circumstances. The jumpsuit story proves we're still just sophisticated bucketing, even with 2026's advanced models. The Delegation Framework: Don't ask "what can AI do?" Ask "what parts of my job do I hate?" Delegate the tedious (formatting, repetitive emails, data analysis) so humans can focus on strategy, relationships, and outcomes that only humans can drive. "If You Don't Use AI, AI Will Take Your Job": The people resisting AI out of fear are most at risk. The people using AI to handle drudgery and focusing on what makes them irreplaceable—strategic thinking, relationship-building, understanding nuanced goals—are the future leaders. Customer Success ≠ Customer Retention: The name matters. Your job isn't preventing churn through discounts and extensions. Your job is driving verified business outcomes that make customers want to stay because you're improving their business. Stay Connected To listen to the full episode and stay updated on future episodes, visit the FutureCraft GTM website. Connect with Amanda Berger: Connect with Amanda on LinkedIn Employ Disclaimer: This podcast is for informational and entertainment purposes only and should not be considered advice. The views and opinions expressed in this podcast are our own and do not represent those of any company or business we currently work for/with or have worked for/with in the past.

En este devocional hablo de una verdad incómoda pero necesaria: cuando clamamos a Dios por ayuda, muchas veces esperamos un milagro cómodo, pero Dios responde con proceso, estructura y obediencia.Dios no es un ATM de milagros. Él abre puertas y caminos… y también los cierra. Y muchas veces no lo entendemos porque la ayuda que pedimos llega de una forma que nos confronta.Hablo de cómo esto se ve claramente en esta época antes de Navidad: cuando decidimos pausar la salud, postergar el proceso y decir “después” como si el cuerpo, la fe y la transformación se pudieran apagar por temporada.Comparto también mi corazón como coach, no desde la queja, sino desde la preocupación pastoral: este programa no es un botón que se prende y se apaga, es una respuesta a una oración que muchas hicieron y hoy no quieren reconocer.Reflexionamos juntas en Filipenses 4:8–9 y en la responsabilidad de fijar la mente en lo bueno, lo justo y lo que da gloria a Dios, aun en medio de celebraciones.La ayuda ya llegó. El rescate ya está aquí. La pregunta es si estamos dispuestas a verla y a obedecer.Este devocional es una invitación a abrir los ojos, madurar en la fe y elegir a Dios todos los días, no solo cuando es conveniente.Únete a mi comunidad GRATIS para bajar de peso

204: On this episode, we have quite a bit of fun news. Staccato stopes making CS and C. Girsan has a new 2311 ACRO goes BIG moa SIG gives the P211 some new variation Then Eric Kamps joins us to talk about the new changes coming to the Northern Illinois Shooting Association(NISA) as well as the launch of the NISA Monthly Update Podcast. You can find that here- https://open.spotify.com/episode/44gYt30ls9hZgXzep3OaJz?si=j9TOEB0GRRKtkg2T8zieeg If you guys want to save some on your own set of sexy Italian wood furniture from Woox for your shotgun, AR, bolt or lever gun be sure to use code: laughnload10 For that Blackout Coffee link to support the show click https://www.blackoutcoffee.com?p=SJxs6gMea Be sure to use code LNL20 if it is your first order and get 20% off! Thanks for all of your guy's support! We love ya! Please help us out by rating and reviewing the podcast! Thank you! Got questions? Email us at pewtimepodcast@gmail.com If you want to book Tony for a class email him at performancegun@gmail.com Looking for some new range wear? Head over to https://www.laughnload.com to check out some of the shirts, hats, hoodies and more that are currently available. What to check out some more from us you can search Laugh n Load on IG, FB and YouTube. FB: https://www.facebook.com/252407111792056/ IG: https://instagram.com/laughnload?igshid=tm0tboj9syru YT: https://www.youtube.com/channel/UCvK8P5NQ_sCpz1Hwasmd62Q

204: On this episode, we have quite a bit of fun news. Staccato stopes making CS and C. Girsan has a new 2311ACRO goes BIG moaSIG gives the P211 some new variation Then Eric Kamps joins us to talk about the new changes coming to the Northern Illinois Shooting Association(NISA) as well as the launch of the NISA Monthly Update Podcast. You can find that here- https://open.spotify.com/episode/44gYt30ls9hZgXzep3OaJz?si=j9TOEB0GRRKtkg2T8zieegIf you guys want to save some on your own set of sexy Italian wood furniture from Woox for your shotgun, AR, bolt or lever gun be sure to usecode: laughnload10For that Blackout Coffee link to support the show click https://www.blackoutcoffee.com?p=SJxs6gMea Be sure to use code LNL20 if it is your first order and get 20% off!Thanks for all of your guy's support! We love ya!Please help us out by rating and reviewing the podcast! Thank you!Got questions? Email us at pewtimepodcast@gmail.comIf you want to book Tony for a class email him at performancegun@gmail.com Looking for some new range wear?Head over to https://www.laughnload.com to check out some of the shirts, hats, hoodies and more that are currently available. What to check out some more from us you can search Laugh n Load on IG, FB and YouTube. FB: https://www.facebook.com/252407111792056/IG: https://instagram.com/laughnload?igshid=tm0tboj9syruYT: https://www.youtube.com/channel/UCvK8P5NQ_sCpz1Hwasmd62Q

In this episode of It's a Good Life, host Brian Buffini talks with bestselling author and keynote speaker Jon Acuff on how using a framework of “5 Cs” can help you break through burnout and reignite your purpose. Jon shares how discomfort is actually a good thing and the only true way to know you are headed towards meaningful change. He also shares how leaders who want to succeed must learn to recognize the value of making mistakes and trying again, as well as asking for help. Lastly, Jon previews his upcoming book Procrastination Proof: Never Get Stuck Again and explains why procrastination isn't a character flaw but a coping strategy. He offers tips on how you can recognize and replace it with better tools and habits so you never get stuck again. YOU WILL LEARN: The 5 Cs (clarity, courage, community, consistency, and coaching) that Jon uses to build a remarkable year. Why many who feel burnout are actually bored and what they can do to change that. Why it's important to celebrate achieving your goals and then move onto setting new ones. MENTIONED IN THIS EPISODE: Soundtracks: The Surprising Solution to Overthinking (Overcome Toxic Thought Patterns and Take Control of Your Mindset) by Jon Acuff Procrastination Proof: Never Get Stuck Again by Jon Acuff NOTEWORTHY QUOTES FROM THIS EPISODE: “How do I have an amazing or remarkable year — clarity, courage, community, consistency, and, of course, coaching.” — Jon Acuff “The only way to know you're outside your comfort zone is if you're uncomfortable. That's the sign you're actually headed in the right direction.” — Jon Acuff “I'm realizing there's no leadership playbook where you always know the right move. You're going to blow it. And you learn.” — Jon Acuff “If you've achieved the big goals you set years ago — great. Celebrate it. But now it's time for a new scorecard.” — Jon Acuff “High performers tend to be hyper-specific about career goals but casual about relationship goals, and that doesn't work. — Jon Acuff Hosted on Acast. See acast.com/privacy for more information.

In this guest appearance on the Investor Fuel – Real Estate Mastermind podcast, John Casmon shares his journey from working in corporate advertising to building a $150M multifamily portfolio. He opens up about his employer filing bankruptcy during the 2008 financial crisis, house hacking in Chicago, and discovering the power of mentorship and raising capital. With clarity, honesty, and strategic insight, John lays out a realistic roadmap for transitioning from W-2 work to full-time real estate investing—and how mindset and mission can elevate your ability to serve others through multifamily.     Make sure to download our free guide, 7 Questions Every Passive Investor Should Ask, here.     Key Takeaways How the 2008 financial crisis sparked John's journey into real estate House hacking a duplex and scaling to an eight-unit with personal savings The financial trap of saving to buy—why John pivoted to raising capital The value of mentorship and how one post on BiggerPockets changed everything John's 3 Cs framework for raising capital: Confidence, Credibility, and Connections How to build trust with passive investors by educating, not convincing     Topics Corporate Roots and a Harsh Wake-Up Call John's early career in advertising at General Motors How the 2008 financial crisis sparked the need for a financial plan B From House Hack to Portfolio Growth Buying a three-unit with his wife in Chicago Scaling to an eight-unit using all of their savings—and realizing it wasn't scalable Discovering the Power of Mentorship Finding a coach via BiggerPockets and lunch in Cincinnati Why mentorship helped shift his mindset, strategy, and results Learning to Raise Capital Moving beyond the myth of needing wealthy friends or family The mental shift from "asking for money" to "offering a service" Education as a Tool for Connection Building trust with passive investors through consistent education How one friend declined to invest nine times—then came back for the tenth The 3 Cs of Raising Capital Confidence: Built through preparation and market knowledge Credibility: Leaning on your experience and team Connections: Expanding beyond friends and family to reach aligned investors    

For the final installment of the "The 3 Cs of Christmas" series, Susan and Keri discuss the Christmas Story and how one act of kindness brought about the most fantastic Christmas Miracle ever.From all of us here at Tangible Truth Ministries, we pray you have a joyous and blessed Christmas season, and we will see you in January for Season 6 of the Tangible Truth Podcast.

Muchas mujeres creen que fracasan en su transformación porque les falta disciplina, fuerza de voluntad o constancia.Pero la raíz es más profunda.En este devocional hablo de una verdad que casi nadie nombra: cómo una infancia sin juego sano forma mujeres adultas que no saben fallar sin colapsar, recibir corrección sin sentirse rechazadas ni permanecer en procesos largos sin castigarse.A la luz de la psicología y de la fe, reflexionamos sobre por qué seguir reglas se siente como amenaza, por qué el cuerpo se vuelve un campo de batalla y por qué cambiar hábitos se vive como castigo y no como entrenamiento.Este no es un mensaje para motivarte, es una invitación a entender tu historia, a sanar tu relación con el proceso y a permitir que Dios te enseñe a permanecer sin miedo.No estás rota.Estás en entrenamiento.Únete a mi comunidad GRATIS para bajar de peso

It's another packed show as Matt Davies-Adams, Adrian Clarke and Sam Parkin discuss Abdul Fatawu's wonder goal and Steve Evans imminent arrival in Bristol as well as looking ahead to the best of the weekend's upcoming action (including a long overdue welsh derby), plus predictions, tweet of the week and more! It's time for our Christmas break so we'll catch up with you again in 2026. Please subscribe, rate and review! Our partners Quinn Bet have a NEW offer: you can now get 50% back up to £25.   If your account has Sportsbook losses at the end of your first day's betting, QuinnBet will refund 50% of your losses as a Free Bet up to £25 (min 3 bets). Even if your account is up, you're guaranteed a £5 Free Bet provided you place at least 1 bet of £10 or greater at the minimum odds. T&Cs apply | 18+ New UK Customers Only | GambleAware.org | Gamble Responsibly”  https://quinnbet.click/o/L5trHE?lpage=T4KU20

Dabble is the sponsor of Pitch Side! Be sure to check out their UNREAL offers here: https://click.dabble.com/NeOH/q1s6chwq18+ Gambleaware.org #AdNew episodes available to watch & listen EVERY DAY.Click HERE: https://linktr.ee/pitchsidepodcastIf you'd like to work with us, email the studio onworkwithpitchside@fellasstudios.comProduced by The Fellas Studios: https://fellasstudios.com/podcastsTheo:https://youtube.com/c/HiMalfoyhttps://youtube.com/c/TheoBakerVlogsReev:https://youtube.com/c/reevhttps://youtube.com/c/OllieFletcherTom Garratt:https://www.youtube.com/@TomGarratt10Lewis Bowden:https://www.youtube.com/@lewisbowden1Dabble T&Cs:£10 in Free Bets Welcome Offer: https://helpdesk.dabble.co.uk/en/articles/11468007-10-in-free-bets-welcome-offer£10 in Free Bets Referral Offer: https://helpdesk.dabble.co.uk/en/articles/11468017-10-in-free-bets-referral-offer Hosted on Acast. See acast.com/privacy for more information.

If your December feels like one long attempt to keep everyone happy, here's the truth: you never will — and it's costing you more than you realise. ​​So many mothers are exhausted before Christmas has even begun—pulled in every direction, saying yes to everything, and trying desperately to keep everyone happy. If that's you, you're absolutely not alone… and this pep talk is for you. In the third of our December Pep talk series, Zoe unpacks the pressure to please everyone at Christmas, why so many of us fall into this pattern, and how to break free so you can actually enjoy the magic you're creating for everyone else In this pep talk, you'll hear: Why it's literally impossible to please everyone (and why we keep trying anyway) How being raised as “good girls” trained us to put ourselves lastThe real cost of people-pleasing — burnout, resentment, disconnection Three powerful questions to help you reclaim your energyOne simple challenge to start shifting the pattern today You can't please everyone—and you don't need to. This Christmas, start by asking yourself: What do I need? What do I really want? What am I doing only because I think I should? Then choose one small change that brings you closer to a calmer, more connected holiday season. You deserve it. Remember to subscribe to Motherkind — it helps more mothers find the show and keeps our community growing. Feeling like you're carrying it all? Download your FREE Mental Load Cheat Sheet and learn how to start feeling lighter, even if nothing in your life changes. Connect with Zoe: Follow Zoe on Instagram  Get Zoe's Sunday Times bestselling book, 'Motherkind: A New Way to Thrive in a World of Endless Expectations' This Motherkind episode is sponsored by: Headline sponsor Wild Nutrition, the brand raising the bar for women's supplements. Want to feel the Food-Grown difference yourself? Get 50% off for three months at wildnutrition.com/motherkind. Ts and Cs apply. For a £100 sponsored job credit, visit Indeed.com/ Motherkind Get 15% off OneSkin with the code MOTHERKIND at https://www.oneskin.co/motherkind Learn more about your ad choices. Visit podcastchoices.com/adchoices

Seth Johnson joins us this week to finally clear up one of football's biggest urban myths — the legendary Leeds United contract story. From leaving home at 14 to survive Dario Gradi's ruthless standards at Crewe, to becoming part of Derby's chaotic foreign-superstar era, Seth brings some unbelievable tales, including stories about Ravenelli turning up suited and spotless every day, a teammate praying in toilet cubicles before kick-off, and the car crash that nearly ended everything at 17. Seth also tells the full truth about the night out in Slovakia that saw him, Matt Jansen and Lee Hendrie banned from the England U21s for three months, why he turned down Liverpool despite late-night calls from Gérard Houllier, and what it was like making his England debut next to Del Piero. A funny, honest and long-awaited chat with a player fans have always wanted to understand properly. This show is sponsored by Talksport Bet Get £40 in FREE BETS at http://talksportbet.com/utc when you bet £10 18+ gambleaware.org T&Cs apply

This week on The Final Furlong Podcast, Emmet Kennedy and Lizzie Kelly are joined by one of the defining figures of modern jump racing. A four-time Champion Jockey, Cheltenham Gold Cup winner, the second most successful rider in National Hunt history, and now a successful syndicate owner - Richard Johnson.