Karen Isn't Always Right

Gretchen has been on KIAR before and wanted to come back on to further discuss her experience as being a Karen and trying to get past what happened. We talk at length about why this behavior happens even well-tempered people and how there are different "levels" of Karens. Always a pleasure to talk to her! --- Support this podcast: https://anchor.fm/chris-frey/support

Joshua Fowler - Joshua works at an auto parts supply company out on the east coast. To my surprise, that industry gets a lot more Karens than one would think. We talk about one particularly methy one that ended in a bad Yelp review. Enjoy! --- Support this podcast: https://anchor.fm/chris-frey/support

Aaron has been a truck driver for some time now and shares his unique perspective when it comes to Karen. We discuss the tendency for affluent areas to come with more attitude and how important it is to sometimes just swallow your pride in an effort to just move on from a situation. I gotta tell ya, Aaron instantly became one of my favorite people to talk to and I really hope you enjoy this episode. --- Support this podcast: https://anchor.fm/chris-frey/support

Micajosiah has been a manager in the grocery business and shares the importance of finding your calm. He also talks about how a consistent schedule in the service industry can be invaluable in mitigating anxiety when feeling overwhelmed. Super nice guy and great to get to know him --- Support this podcast: https://anchor.fm/chris-frey/support

Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation escalates, the importance of being empowered by a company to solve problems and one that really stood out to me: reducing the amount of friction points a customer encounters --- Support this podcast: https://anchor.fm/chris-frey/support

Ryan has been a variety of customer facing jobs, is a former marine, and my oldest friend. We talk about the importance of developing a rapport and doing customer service face to face and why the fast pace of life may have led to an overall decline in customer service in a lot of companies. It was pretty great to do this show with him. --- Support this podcast: https://anchor.fm/chris-frey/support

My guest today is Jim Lenderts, Marijuana Enforcement Officer for the Ft. Collins, CO Police Department. He gave us the police officer perspective of customer service and shared some fantastic insight into keeping cool under pressure, emotional intelligence, empathy, and some verbal Judo. I have an immense amount of respect for Jim and I think he brought a ton of great stuff to the conversation today. --- Support this podcast: https://anchor.fm/chris-frey/support

The great and powerful Jeff joins KIAR again --- Support this podcast: https://anchor.fm/chris-frey/support

Chris is the manager of a furniture store and he comes to us today to talk about how to head things off at the pass with Karen, who Karen actually is, and what it's like to be videotaped during a Karen altercation. Great guy and insightful conversation. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Today's guest is Nicholas Hinrichsen, Stanford MBA and founder of an online used car sales company called Carlypso. Buying a used car is a very emotional decision and Nicholas is sharing his experience with escalated customers. In 2017, Nicholas sold his business to Carvana. After three years with Carvana, the founder left to start WithClutch.com, a digital platform to refinance auto loans. There are 20M car owners who can save thousands of dollars in minutes and usually don't even know refinancing a car loan is even an option! --- Support this podcast: https://anchor.fm/chris-frey/support

Sherell is a an up and coming General Manager with Cinemark Theatres as well as being a fellow KC Chiefs fan. She came on the show and shared her career progression which included some serious determination. We also talked about the importance of trusting your team and being genuine to Guests. I really enjoyed talking with her. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. If you love Karen Isn't Always Right, please share with others and possibly even consider donating. Just use the Anchor link and then click the “Support” button. A one time donation or, even better, a small monthly donation would be appreciated! --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

We're here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. --- Support this podcast: https://anchor.fm/chris-frey/support

Michael Venner is an outstanding GM for Cinemark Theatres in the Dallas area. Michael is someone who is constantly thinking of new and better approaches to things and does an amazing job of conveying this to everyone and genuinely being there to help anyone who needs it. We chat at length about so many things from leadership to customer service to employee engagement. He also shares a bit of his career path with us. One of the great things that Michael recently shared with everyone was an amazing photo and video tribute to those GMs working in theatres after the shut down expressing how much we all miss our teams. Keep an ear out for how to find that. One last thing, in my opinion, he has probably the absolute best voice for a podcast in the history of podcasts! Here's Michael. --- Support this podcast: https://anchor.fm/chris-frey/support

Renae is a former GM for AMC Theatres and was one of the best bosses I've ever worked for. She's now in the banking industry and gives great advice on keeping it together and standing ground to a Karen. I love her direct and no nonsense attitude and she's always a blast to talk to. --- Support this podcast: https://anchor.fm/chris-frey/support

Oscar is a GM with Cinemark Theatres and I'm a big fan of the guy. On this episode, we talk about his stint as an auditor, the difference in Guests in a discount market vs. first run and the importance of having great teams. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Susan and I discuss a lot of the challenges we face in the day to day running of a theatre, but also talk a lot about what has kept us going in the industry for so long. Susan has been through a great deal in her career and she still keeps a great attitude and mindset. --- Support this podcast: https://anchor.fm/chris-frey/support

Brady Tyler, Talent Development Specialist for Cinemark Theatres joins us today. Brady is a face known to many within the Cinemark ranks and got his start taking care of customers from the very beginning of his career. Now he helps the rest of Cinemark with resources he's developed to be able to do the same. A great guy with some fun stories. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Brandon and I first crossed paths when he was my auditor back in 2007. Pretty sure it was my worst audit in my career and yet, I couldn't help but still like him as he's one of the friendliest and approachable people I've ever met. Next to some Cinemark executives, Brandon is probably one of the most recognizeable faces (or at least voices) within the company as he played a part in many of the training initiatives over the past ten years. It was a real pleasure listening to him share his path and why he loves what he does. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Wayne is a good friend of mine and a fellow Theatre General Manager. I'm not sure I've ever met someone as passionate about doing things the right way and standing up for what you believe in. Today, we talk a great deal about leadership as well as the struggles with trying to find the elusive "work life balance". He also shares an intense Karen story about being assualted in front of his family. One last thing... during the Covid craziness, Wayne has started up on Tik Tok, so check him out at Fugatefilms13 and give him a follow. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Mike and I met when I moved recently and I was in his restaurant and I asked my server if she knew anyone who'd like to come on my podcast to talk about working in the service industry. She didn't hesitate to put me in touch with Mike. While a worldwide pandemic delayed things a little, we were finally able to connect and make this happen. Mike brings us not only some good insight into server life, but also working for Cinemark which is something I learned done literally right before we recorded the podcast. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Heather takes us thru how she got her 1st job at a theatre and worked her way up to being a Senior Manager at a theatre in the Chicago area. Heather is one of the most dedicated people I've ever come to know. Also, I figured if I could convince her to let me marry her best friend, I could convince her to come on the show. I enjoyed our conversation and I hope you do as well. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Christopher peruses and comments on the FB page, "No KaReN" and its associated comments. Interesting stuff in there. --- Support this podcast: https://anchor.fm/chris-frey/support

Shane currently works in the training department for AMC Theatres. He and I became friends back in 2011 back when he had the impossible task of being my mentor as I transitioned into the GM ranks with AMC when I joined the company. Shane takes us thru his career as bounced all over the country thru the years to include New Orleans, New York City, and even my hometown in the suburbs of Kansas. A great guy with a ton of experience and knowledge. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Charlie Street started working in theatres when he was a teenager and ended his career as a Divisional Vice President. He takes us through his career and shares his reason for why he loved the job - the people. Charlie also gives some valuable insight into some of his Karen encounters as well as great advice on how to handle tough situations. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Danny comes back to Karen Isn't Always Right! This time, amongst a myriad of topics, he takes us through his career progression and shares why he's stuck around this industry for so long. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Dustin and I talk about how he got started working in movie theatres and his career progression. He also shares why he loves the industry and the reasons he's stuck with it for so long. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

https://anchor.fm/chris-frey/support Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

https://anchor.fm/chris-frey/support Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Please show your support for Karen Isn't Always Right by going clicking on the link below: https://anchor.fm/chris-frey/support Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is taking a moment to pivot a little. We're going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only others in the exhibition industry, but also with those on the production side that may have the connections and resources to assist in the efforts to keep the exhibition side alive in this crisis. Please listen, but even more importantly, please share the love that so many that have dedicated to this industry. --- Support this podcast: https://anchor.fm/chris-frey/support

A customer service based podcast --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is taking a moment to pivot a little. We're going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only others in the exhibition industry, but also with those on the production side that may have the connections and resources to assist in the efforts to keep the exhibition side alive in this crisis. Please listen, but even more importantly, please share the love that so many that have dedicated to this industry. --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Karen Isn't Always Right is taking a moment to pivot a little. We're going to share our stories about why we have a passion for working in movie theatres. We want to share these with not only others in the exhibition industry, but also with those on the production side that may have the connections and resources to assist in the efforts to keep the exhibition side alive in this crisis. Please listen, but even more importantly, please share the love that so many that have dedicated to this industry. --- Support this podcast: https://anchor.fm/chris-frey/support

Christopher and Jeff talk at length about his approach to challenging guests on social media as well as many other things. --- Support this podcast: https://anchor.fm/chris-frey/support

Alesha talked to me about how much she relates to the anxiety I discuss on the show and I thought, who better to come on and discuss their own personal experiences? Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Danny, with over 30 years of experience in customer service, shares his thoughts on the many challenges we've encountered over the years. He may just think I'm a bitch, but I still somehow have his respect --- Support this podcast: https://anchor.fm/chris-frey/support

A very personal episode in which I discuss my personal anxiety associated with the extremely difficult guest and customers I encounter. If you personally struggle with the same thing, I urge you to listen as you may be able to relate. If you don't, but know someone who might, please share with them. --- Support this podcast: https://anchor.fm/chris-frey/support

I sit down with Rick and Bry, a couple of former managers of mine. We talk about some of our experiences in the early days of working together as well as a few of the new, crazy things that's happened since we parted ways. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Jake shares his terrible run in with Karen while working his 3rd shift at the local Walgreens. Fucking Karen indeed. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

My son and I discuss his experiences as a teenager working in customer service. Riley shares his thoughts on some of the challenges he's faced while working at a pizza joint as well as a couple of other restaurants. He brings a unique perspective that many of us may have forgotten about as we've progressed in our careers. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Fyi, we're still fine tuning our production skills, so please be patient. We promise we're going to keep improving!! --- Support this podcast: https://anchor.fm/chris-frey/support

Christopher shares his thoughts again about some specific customer encounters, the upcoming busy season at his job, and why he started this podcast. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. Btw, we know the production value needs work. We ask for your patience as we work through essentially learning how to do this from scratch. We'll get better! --- Support this podcast: https://anchor.fm/chris-frey/support

This episode is your host, Christopher, discussing his thoughts about Karen, customer service, and pretty much any other random thought that passes through is brain. Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU. --- Support this podcast: https://anchor.fm/chris-frey/support

The inaugural episode of Karen Isn't Always Right and what we're about. We're still a little ghetto in terms of production, but we'll get better! Hang in there and if you have ideas or questions, go to KIARpodcast.com and tell us! --- Support this podcast: https://anchor.fm/chris-frey/support