Podcast appearances and mentions of chrissy daniels

Chrissy Daniels, chief experience officer at Press Ganey, says this year the patient experience must prioritize accessibility and equity in care. She shows how hospitals and health systems can accomplish this and much more.

Chrissy, currently the Chief Experience Officer at Press Ganey LLC, speaks with Adam and Dan on her interest in behavioral economics. She emphasizes throughout the conversation how medicine can improve when there is mutual trust between patients and care providers. She touches on the digital consumer experience and how that might affect patient experience both in a positive and negative way. This leads to allow patients to express what they found both helpful and frustrating. The challenge then is how to provide transparency and authentic feedback from consumers while protecting individuals from anything that might be defamatory.

According to a recent study by Binary Fountain, "51% of Americans say they shared their personal healthcare experiences via social media and online ratings and review sites." What does this mean for hospitals and providers? In this episode we had a chance to visit with Chrissy Daniels who is widely recognized for her pioneering work in the areas of consumerism and physician performance data transparency. Chrissy currently serves as a partner at Press Ganey, and in her current role we asked her to look back at how the transparency space has evolved and what is next for hospitals. Also, be sure to tune in after our chat with Chrissy to hear from Aaron Clifford from Binary Fountain give more context to their study and what he feels these findings mean for all of us in the industry. E-Book - Growing Influence of the Online Healthcare Consumer

It's commonly understood that online reviews are an important component of hospitals' and health systems' online reputation management efforts. But are all online reviews the same? In this episode, hosts Reed Smith and Chris Boyer explore the various elements of an online review - from open vs. closed review systems, the benefits of a five star rating system to how organizations can benchmark their efforts against others. They are joined by Chrissy Daniels of Press Ganey, in which she shares her experience helping physicians and hospitals embrace transparency through online ratings. Mentions from the Show: What makes a great online review? The Ultimate Guide to Online Reviews No. 1 word in online negative hospital reviews is 'told' Binary Fountain whitepapers on Online Reputation Management Chrissy Daniels on LinkedIn Press Ganey on Twitter Find Us Online: Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Social Health Institute This episode is made possible by our sponsors, Loyal, Influence Health, & Binary Fountain

Stewart Gandolf interviews Chrissy Daniels, Partner at Press Ganey Associates, regarding patient/consumer behavior. Stewart and Chrissy discuss changing the ways patients research doctors online. Read our blog on this podcast here: https://healthcaresuccess.com/blog/podcast-interview/online-reviews-patient-experience.html

Chrissy Daniels reflects on her 25 years at the University of Utah Health, most recently as the Director of Strategic Initiatives. In this clip, she describes how her upbringing in a small town taught her the skills needed to lead.

Practicing are conversations between partners about why work matters. In the 4th episode of Practicing, Dan Lundergan and Chrissy Daniels reflect on their 25 years of working together at University of Utah Health. Lundergan and Daniels have been boss/mentee, colleagues, and friends.

Dr. Linda Tyler, PharmD and Dr. Erin Fox, PharmD first met as professor and student. Little did they know that together they would build Utah’s Drug Information Service into the nation’s premier source of expertise in projecting, understanding and mitigating drug shortages. This work not only keeps our patients safe, but it also improves care for patients across the country. Accelerate’s Chrissy Daniels and Mari Ransco learn about their critical work.

Dr. Steve Morris, MD, and Brad Wiggins, RN, lead the intermountain west’s only burn center at the University of Utah. They have worked together for over 25 years, sharing a passion and commitment for the “mission” of caring for burn patients. Accelerate’s Chrissy Daniels and Mari Ransco learn about their unique and enduring connection.

Dr. Steve Morris, MD, and Brad Wiggins, RN, lead the intermountain west’s only burn center at the University of Utah. They have worked together for over 25 years, sharing a passion and commitment for the “mission” of caring for burn patients. Accelerate’s Chrissy Daniels and Mari Ransco learn about their unique and enduring connection.

Just 10% of patients develop sepsis, but it contributes to as many as half of hospital deaths across the United States. In 2014, new faculty Dr. Kencee Graves and Dr. Devin Horton decided to save these patients’ lives at the University of Utah. In the first Practicing interview, Accelerate’s Chrissy Daniels and Mari Ransco learned about their challenges leading value improvement and the importance of their partnership.