Podcasts about Chief experience officer

In this episode of The Speed of Culture, recorded live at CES in Las Vegas, Matt Britton sits down with Diana Marshall, EVP and Chief Experience Officer at Sam's Club. Diana shares how Sam's Club is building a human-led, tech-powered membership model, why experience is now the primary differentiator in retail, and how closed-loop data and AI-driven personalization are reshaping acquisition, loyalty, and retail media. The conversation explores the shift from frictionless to effortless retail, the power of associate experience, and what the future of buying looks like in an AI-enabled world.Follow Suzy on Twitter: @AskSuzyBizFollow Diana Marshall on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

Radio Free 501c brought to you by Rogue Tulips Consulting and USAE News!Episode 318: Answer Engine Optimization for AssociationsHost: Cecilia Sepp, CAE, ACNP, LPEC, Principal, Rogue Tulips ConsultingGuests: Alyssa Hulka, Chief Experience Officer, accellaMerrik Kressley, Senior Digital Marketing Strategist, accellaKelsey Mills, Website Strategist, accellaAnswer Engine Optimization (AEO) is the next wave of internet search and we need to be ready. When it comes to the use of A.I. tools for looking for information online, associations need to rethink how they present their organization's and their content. Enter the team from accella! Alyssa, Merrik, and Kelsey have the answers your questions! We discuss: 1. What is AEO?2. Why it matters right now!3, Build Trust and Authority with your content. 4. Getting started - it takes a commitment but is worth it. What questions do you have about AEO? Share a comment! #podcast #roguetulips #usaenews #accella #AEO #answerengine #consulting #future #association #nonprofit

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes Pennsylvania House Speaker Representative Joanna E. McClinton during Black History Month to discuss the recent passage of the C.R.O.W.N. (“Creating a Respectful and Open World for Natural Hair”) Act. This piece of legislation bans discrimination based on hair type, texture, etc.Lloyd discusses with Rep. McClinton the details that went into the challenging, multi-year legislative process of passing the act, what it means for the broader conversation about inclusivity and authenticity in the workplace and society, and why it is so personal to Rep. McClinton's own journey and identity as not only the first woman, but also the first woman of color, to be elected the Speaker of the Pennsylvania House of Representatives.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I.  

(sponsored) Frankfurt und die Rhein-Main-Region sind 2026 „World Design Capital“. Ein Besuch im WDC-Headquarter. Wie bespielt man mit Design den öffentlichen Raum? Wie stärkt Design den Diskurs und fördert Demokratie? Im Jahr 2026 ist Frankfurt-RheinMain World Design Capital: die Design-Hauptstadt der Welt. Kai Rosenstein, Chief Experience Officer beim WDC 2026, erklärt das Konzept und gibt einen Überblick über 2000 Veranstaltungen und über 450 Projektpartner. Das Programm wird laufend erweitert. Einen genauen Überblick gibt es hier: https://wdc2026.org/de * Das Projekt „Schattengrün für Schulhöfe“, von dem Kai Rosenstein ab Minute 18:00 erzählt, wird in einer veränderten Form realisiert. Weitere Informationen gibt es hier: https://wdc2026.org/de/frames/schattengruen-community-fuer-fassadenbegruenung Das ist eine gesponserte Episode. Sie ist entstanden im Auftrag von World Design Capital 2026. Durch die Folge führt Frank Dahlmann von brand eins. Umsetzung: Frank Dahlmann/brand eins ➡️ Artikel zum Nachlesen: https://detektor.fm/wirtschaft/world-design-capital-2026-frankfurt-rheinmain

We already have the technology to decarbonize buildings, and many pilot projects have shown it works. So why hasn't progress toward net zero moved faster? Colin Mangham believes it's because we're still using outdated business models to promote new solutions. Colin is the Chief Experience Officer at the US Green Building Council California and leads its Net Zero Accelerator, the first program focused only on net-zero innovation for buildings. Since 2019, the accelerator has helped over 100 companies in a six-month program that stands out by putting real technology pilots into actual buildings with dedicated partners, then tracking the results. This approach has led to more than 60 pilot projects in California and beyond, providing the proven results that founders and investors need to move forward. Colin offers a unique mix of experience to this field. He has served as Chief Marketing Officer at four growing companies, co-founded and led Morpho Energy, which helps put unused commercial rooftops to work for solar, and he is a certified biomimicry specialist, which shapes what he teaches founders. He often thinks about beavers, which are keystone species that create habitats for others by building their own homes. As he tells entrepreneurs, “This thing that you're creating, it should also create better living environments for the people and the neighboring organisms all around you.” It's an approach that applies systems thinking to business strategy, leading to companies that differ from the typical Silicon Valley disruptors.To learn more about the Net Zero Accelerator, visit NetZeroAccelerator.org. Learn about the US Green Building Council of California at USGBC-CA.org.

Krista Lucy, Executive Director at Children's Miracle Network of Greater St. Louis and Tom Kraus, Chief Experience Officer at Together Credit Union, join Chris and John Hancock in-studio. Krista explains how the profits of KMOX's 100th commemorative ornaments were donated to local children's hospitals including SSM Cardinal Glennon and St Louis Children's Hospital. Tom explains how Together Credit Union is involved with the Network, and other assistance programs they offer. CMN-STL.org

Who says you cabn't declare your bankiinglove twice in one week? In this second special Valentine's Day episodes, four Cupids of Coin gather to discuss their loves, loathes and hopes in banking. The goss in 2026 is whether AI is the white knight on a silicon stallion, or a two-timin' hallucinating player. Join us as we solve that mystery and many others in the relam of love and finance. Our guests: Tyler Brantley, VP of sales and partnership, VerticeAI Josh DeTar, EVP of Evangelism, Tyfone Jessica Evett, SVP of Product Strategy & Technology Operations, CloudVirga (hard G) Rebecca Secor, Chief Experience Officer, Member Loyalty Group

What happens when a $16 billion RIA decides to double down on leadership, integration, and “advisor intelligence” in the middle of an AI-driven vortex of change?   In this episode of the Registered Investment Advisor Podcast, Seth Greene interviews Jennifer des Groseilliers, CEO of The Mather Group, who shares how her path from Vermont to law school to leadership roles at Ameriprise, MetLife, and a MassMutual franchise ultimately led her to the helm of The Mather Group, a $16 billion fee-only RIA. As a key leader at The Mather Group, Jennifer oversees a 190-person team, 40 wealth advisors, and a growth engine built on 23 acquisitions, an integrated planning platform, and a niche focus on Fortune 200 executives nearing retirement. She discusses leadership development, behavioral finance, and the rise of AI in wealth management—explaining why “advisor intelligence” is now the real differentiator for firms that want to win the next decade.   Key Takeaways: → How taking over compliance, portfolio management, and back-office operations for acquired firms frees advisors to focus on client-facing work and deep planning. → Why it's essential to bifurcate sales and advice and how that structure enhances both growth and advisor effectiveness. → How AI is creating a vortex of change in financial services and why advisor intelligence around values, behavior, and trust matters more than ever. → Why The Mather Group sees itself as an integrator, not an aggregator. → How carefully refined and consistent platform allowed the firm to scale to roughly $16 billion in AUM.   Jennifer des Groseilliers is the Chief Executive Officer of The Mather Group. Jen cultivates a collaborative culture through inclusive and supportive leadership. Her unwavering commitment to keeping clients at the center of all efforts drives her approach. Jen's extensive professional experience includes serving as a Managing Partner in the MetLife Premier Client Group in 2013, leading a team of over 160 financial advisors. She became the CEO of MassMutual Illinois in 2016 and, in 2020, after a merger with WestPoint Financial Group, assumed the role of Partner and Chief Experience Officer, leading various departments, including Investments, Compliance, Practice Development, and Financial Planning.   Connect With Jennifer:   Website: https://www.themathergroup.com/ Instagram: https://www.instagram.com/officialtmgwealth/ Facebook: https://www.facebook.com/TMGTheMatherGroup LinkedIn: https://www.linkedin.com/in/jenniferadesgroseilliers/ https://www.linkedin.com/company/themathergroup   Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt Sebek, Chief Experience Officer with St. Louis CITY SC, joins in-studio to unveil the new golden away kits inspired by music legend and St. Louis native, Tina Turner. The St. Louis Symphony Orchestra is also putting on "Eternal: A Tribute to Tina Turner" presented by Purina at Powell Hall on Sunday, February 15th at 7:00pm!

This week we return with one of our most anticipated episodes of the year…the 8th annual Super Bowl Advertiser Roundtable. As is tradition, Jim is joined by Gary Vaynerchuk to welcome a collection of marketing leaders behind this year's most talked-about Super Bowl campaigns. Our Featured Guests are…Ahmed “Meddy” Iqbal, the Chief Marketing Officer of the Cadillac F1 TeamGail Horwood, the Chief Marketing Officer & Chief Experience Officer of NovartisLuis Garcia, the Chief Marketing Officer of Naterra International (Tree Hut)Steven Saenen, the President of Savory Brands & Crackers Portfolio for Mondelez (Ritz Crackers)Soyoung Kang, President of eosRecorded live on the Monday after the game, in partnership with VaynerMedia's Marketing for the Now, this conversation goes beyond the ads to explore how today's CMOs think about boldness, experiential strategy, culture, and what it really takes to turn Super Bowl attention into long-term brand impact.—This week's episode is brought to you by Deloitte and the IAB.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As restaurants scale, preserving hospitality becomes harder to sustain. This week on The Modern Customer, Andrew Rebhun, Chief Experience Officer at CAVA, shares how the Mediterranean fast-casual brand keeps hospitality at the center while scaling to 400+ locations. The conversation breaks down how experience leadership actually works at scale—from loyalty and social listening to team training and selective use of AI—without losing human connection. Where do you see the biggest gap today: loyalty design, social listening, or team alignment?

In the latest episode of Digital Banking Podcast, host Josh DeTar, Vice President of Sales and Marketing at Tyfone, welcomed Derrick Aguilar, Chief Experience Officer at PenAir Credit Union. The episode centered around how credit unions can create meaningful, consistent experiences across every channel and touchpoint.Derrick shared why every interaction—big or small—can carry lasting weight for members. He explained that while digital banking, payments, and support are necessary, they are only part of a larger story. Derrick described how people remember the moments when someone in their financial institution truly stepped up for them, and how those moments build trust and loyalty over time. He stressed that members don't see the complexity behind digital services; they just want things to work, and to feel cared for when they need help.Throughout their conversation, Josh and Derrick explored how culture, communication, and empathy set credit unions apart in a crowded landscape. Derrick emphasized the need for purposeful connection with members and communities, not just reliable products. He outlined why understanding real needs, building goodwill, and sharing positive stories matter just as much as delivering on the basics.

It's rare you meet a leader who's equal parts Chief Marketing Officer and Chief Experience Officer. But Jill Cress has mastered the art of bridging the promise of brand with the reality of the customer's experience, most recently as Chief Marketing & Experience Officer at H&R Block. In this episode, she sits down with Tom Ajello, Lippincott's Global Director of Experience, Innovation & Engineering, to unpack why uniting marketing with customer experience leadership is a strategic advantage and shares candid insights on the biggest marketing challenges today—from navigating AI's impact to elevating marketing's role in the C-suite. Drawing on her decades of leadership at MasterCard, PayPal, and National Geographic, she reveals why trust is the ultimate foundation for business success and why mentoring the next generation is critical in the age of AI.

The USS Hornet fought in some of the biggest naval battles in world history, picked up astronauts returning from the first moon landing, and is allegedly one of the most haunted places in America. Three decades ago, this aircraft carrier was sold to a scrap dealer and seemingly destined for destruction until a group of preservationists saved the Hornet and turned it into a floating museum. Since the 1990s, the Hornet has been docked at the former site of Alameda Naval Air Station, but now the museum's management are exploring a move across the Bay to San Francisco.  This episode features interviews with Russell Moore, the museum's Chief Experience Officer and author of the official book on the USS Hornet; and Bruce Douglas, a Navy veteran who served aboard the Hornet half a century ago and currently volunteers as a museum docent. Listen now to hear about USS Hornet history, how the Hornet was saved, and why it might be relocating. To see photos and links related to this episode, visit: https://eastbayyesterday.com/episodes/welcome-to-the-floating-city/ Don't forget to follow the East Bay Yesterday Substack for updates on events, boat tours, exhibits, and other local history news: https://substack.com/@eastbayyesterday Donate to keep this show alive: https://www.patreon.com/c/eastbayyesterday

This week, I'm joined by Brian Moates, Chief Experience Officer at Our Farms, a growing marketplace and movement reshaping how we shop for food and support farmers. Brian has a fascinating background, from motorsports and marketing to building digital-first experiences for brands like Ford and Lincoln, and now he's bringing that expertise to agriculture. In this episode, we talk about how Our Farms connects local producers with consumers in a way that's scalable, human, and values-driven. Brian shares why he's passionate about storytelling, what shifted his view on food and farming, and how his own daughter's health issues led to a deeper understanding of what's really in our food. We also dive into the tech powering this shift, how Our Farms is different from traditional DTC platforms, and why small producers finally have a seat at the table. Resources & Links: Practicing the Way: Be with Jesus. Become like him. Do as he did. by John Mark Comer The Infinite Game by Simon Sinek  Unreasonable Hospitality by Will Guidara The Let Them Theory by Mel Robbins Small Giants by Bo Burlingham Join The Directory Of The West Get our FREE resource for Writing a Strong Job Description  Get our FREE resource for Making the Most of Your Internship Get our FREE resource: 10 Resume Mistakes (and how to fix them) Get our FREE resource: How to Avoid the 7 Biggest Hiring Mistakes Employers Make Email us at hello@ofthewest.co Subscribe to Of The West's ⁠Newsletters List your jobs on ⁠Of The West Connect with Brian: Follow on Instagram @ourfarms Visit Our Farms website Connect with Jessie: Follow on Instagram @ofthewest.co and @mrsjjarv Follow on Facebook @jobsofthewest Check out the Of The West website Be sure to subscribe/follow the show so you never miss an episode!  Learn more about your ad choices. Visit megaphone.fm/adchoices

What if your next meeting didn't start with, “Let's wait for a few more to join,” and end with, “Sorry, we're out of time”? We sat down with Chad Littlefield, co-founder and Chief Experience Officer at We and Me, to unpack a practical, repeatable way to turn passive rooms into engaged teams. The Contribution Method replaces consumption with involvement, helping leaders design moments where people feel needed, not managed.Click HERE for Chad's websiteClick HERE for Chad's LinkedIn profileHERE ARE MORE RESOURCES FROM REAL GOOD VENTURES:Never miss a good opportunity to learn from a bad boss...Click HERE to get your very own Reference Profile.  We use The Predictive Index as our analytics platform so you know it's validated and reliable.  Your Reference Profile informs you of your needs, behaviors, and the nuances of what we call your Behavioral DNA.  It also explains your work style, your strengths, and even the common traps in which you may find yourself.  It's a great tool to share with friends, family, and co-workers.Follow us on Instagram HERE and make sure to share with your network!Follow us on X HERE and make sure to share with your network!Provide your feedback HERE, please!  We love to hear from our listeners and welcome your thoughts and ideas about how to improve the podcast and even suggest topics and ideas for future episodes.Visit us at www.realgoodventures.com.  We are a Talent Optimization consultancy specializing in people and business execution analytics.  Real Good Ventures was founded by Sara Best and John Broer who are both Certified Talent Optimization Consultants with over 50 years of combined consulting and organizational performance experience.  Sara is also certified in EQi 2.0.  RGV is also a Certified Partner of Line-of-Sight, a powerful organizational health and execution platform.  RGV is known for its work in leadership development, executive coaching, and what we call organizational rebuild where we bring all our tools together to diagnose an organization's present state and how to grow toward a stronger future state. Send us a text

In this episode of DEI After Five, host Sasha welcomes Calvin Stovall, the Chief Experience Officer of Iconic Presentations, to discuss the vital role of hospitality and customer experience across various industries. Calvin shares insights into his work delivering dynamic keynote presentations focused on customer experience and leadership, emphasizing the importance of these concepts in hospitality, healthcare, and real estate. He also highlights his role in the Advanced Leadership Institute, where he is dedicated to preparing African-Americans for leadership positions. Tune in for an engaging conversation on the intersections of customer experience and diversity in leadership. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit deiafter5.substack.com/subscribe

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes the newly minted Dr. Ky'a Jackson, to discuss her doctoral research which focused on the academic resilience of African-American female college students from Camden, New Jersey. Dr. Jackson explains how the intersection of race, gender, and place shaped the students' experiences, drawing heavily on her own background growing up in Camden.Lloyd and Dr. Jackson discuss the societal and personal pressures these young women face, the critical role of "golden nuggets" of support from their community, and the specific strategies they employ to persevere. She introduces two memorable frameworks: the "Four Cs" (Color, Carat, Clarity, Cut) to describe the pressures that shaped these students, and the "SHINE" acronym (Stability, Help, Investment, Nurturing, Empathy) as a guide for others to support them effectively.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I.  

ServiceNow is one of the world's biggest SaaS and digital transformation companies is ServiceNow. When their Chief Experience Officer Amy Lokey was recently in Dublin, I caught up with her to find about what her job entails and how AI is being used by ServiceNow.Amy talks about customers user experience, how ServiceNow has embraced AI, how AI has influenced how ServiceNow use CRM's and more.More about ServiceNow:ServiceNow helps organisations connect AI, data, and workflows on one platform. Work works better for everyone across every corner of the business. Their AI platform delivers apps that predict issues, automate processes, and make time for people-powered innovation.

Tedd Huff, CEO of fintech advisory firm Voalyre and host of Fintech Confidential, sits down with Fintech Confidential CI, Robert Musiala, Partner at Baker Hostetler and co-leader of their Web3 and Digital Assets team, to break down what made 2025 the most consequential year in crypto regulation. The SEC reversed course, the Genius Act passed at lightning speed, and stablecoins exploded from $205 billion to $308 billion in market cap. This is the month-by-month breakdown of how regulatory clarity supercharged the entire industry.The SEC declared most crypto assets are not securities, dismantling years of legal uncertainty. Banks got the green light to offer crypto custody and exchange services. Circle's IPO validated stablecoins as core financial infrastructure. The Genius Act created the first federal stablecoin framework while banning yield payments and imposing strict reserve requirements. NFTs gained legal clarity, DeFi got legitimized, and crypto-native firms started filing for bank charters. If you're building in crypto, investing in blockchain, or trying to understand where regulation is headed in 2026, this breaks down the exact moves that matter.TAKEAWAYS:1️⃣ Genius Act created federal stablecoin operating rules2️⃣ Stables finally legal under federal framework3️⃣ IRS solves crypto tax confusion overnight4️⃣ Stablecoin yield payments now completely banned5️⃣ SEC stops lawsuits, issues guidance insteadLINKS:Guest: Robert MusialaLinkedIn: https://www.linkedin.com/in/robert-musiala/Baker Hostetler: https://www.bakerlaw.com/people/robert-musialaBlockchain Monitor: https://www.blockchainmonitor.com/Company: Baker HostetlerWebsite: https://www.bakerlaw.com/Web3 & Digital Assets: https://www.bakerlaw.com/practices/web3-digital-assetsFintech ConfidentialPodcast: https://fintechconfidential.com/listenNotifications: https://fintechconfidential.com/accessLinkedIn: https://www.linkedin.com/company/fintechconfidentialX: https://x.com/FTconfidentialSUPPORTERS:DFNS: Wallets as a service, API first, multi-chain, secured with MPC across 50+ blockchains - fintechconfidential.com/dfnsSkyflow: Zero trust data privacy vault for PCI, CCPA, GDPR, SOC 2 compliance - skyflowsecure.comHawk: AI tools for real-time payment screening and fraud prevention - gethawkai.comABOUT:Robert Musiala is Partner and co-leader of Baker Hostetler's Web3 and Digital Assets team, providing weekly analysis on the Blockchain Monitor blog. Baker Hostetler is a leading U.S. law firm with over 900 attorneys serving blockchain clients from startups to Fortune 500 companies.Tedd Huff is the Founder of Voalyre and Diamond D3, professional services consulting firms focused on global payments and marketing. He is also video podcast host and executive producer on the Fintech Confidential network. Over the past 25+ years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for global companies, focusing on growth while delivering process improvements and user experience-driven value to simplify the complexity of payments.CHAPTERS:00:00 Episode Highlights02:08 Dfns: Wallets as a Service (sponsor)04:01 2025 Regulatory Changes and Market Impact04:43 January: SEC's Tone Shift and Market...

For younger generations, the notion of depositing a check at a branch is as antiquated as the notion of booking a flight at a travel agency. The financial landscape has evolved dramatically over the last few decades, and credit unions are working hard to keep pace.  Consolidation and growth in the credit union movement have helped some credit unions stay competitive, but at what cost? Do credit unions that are focused on aggressive growth risk losing sight of their purpose? Are they able to effectively serve their communities? The answers to these questions are not definitive; a lot depends on the approach. We sat down with Derrick Aguilar, a 20-year veteran of the credit union movement and Chief Experience Officer at PenAir Credit Union (a PixelSpoke client), to talk about how credit unions have evolved over the last decades, and how they've stayed the same.  We also addressed this month's BIG question: How can credit unions grow while never losing sight of their member experience, community roots, and commitment to financial health?

Experience is brand. The experiences people have with a company shape how they feel, what they trust, and whether they stay. Creating those experiences is not just about interfaces or marketing. It requires rethinking internal processes, digital systems, and the everyday realities of work. Alder Yarrow has spent decades helping organizations understand experience from the inside out, and why lasting growth depends on getting it right. In this revisited episode, Dart and Alder talk about experience as brand and define experience design and experience modeling. They also discuss employees as customers and how companies can understand their specific needs.Alder Yarrow is an experience designer, advisor, and writer. He has spent over 25 years creating customer experiences for some of the world's leading brands.In this episode, Dart and Alder discuss:- How experience becomes brand over time- What experience design really means- What experience modeling is and why it matters- Why employees should be treated as customers of work- How companies can better understand employee needs- Why in-context studies matter more than surveys- The Manager Work Practice Study- Grounded theory and its role in research- Experience design versus user experience- The Jobs-To-Be-Done theory- The say do gap- What changes when you redesign employee experience- Trauma-aware management- And other topics…Alder Yarrow has spent over 25 years helping organizations understand experience from the inside out. He has led brand and experience work for companies including Google, Twitter, Home Depot, and Tesla, and previously founded the experience design firm HYDRANT. He later served as Chief Experience Officer at Cibo and is also the founder and editor of Vinography and the author of The Essence of Wine.Resources Mentioned:The Innovator's Dilemma by Clayton M. Christensen:https://www.amazon.com/Innovators-Dilemma-Technologies-Management-Innovation/dp/1633691780Alder's blog, Vinography: https://www.vinography.com/ Connect with Alder Yarrow:Website: https://www.vinography.com/LinkedIn: https://www.linkedin.com/in/alderyarrow/ Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what's most important to the business. Book a call at 11fold.com.

Emmaline Aliff of Equifax sits down with Matt Orlando, Chief Experience Officer at Informative Research, to unpack one of the most talked-about developments in mortgage lending: FICO's new Mortgage Direct Licensing program and what it could mean for lenders, credit providers, and borrowers.In this episode:What is FICO's Mortgage Direct Licensing program?FICO's Mortgage Direct Licensing program allows lenders and technology providers to license FICO scores directly, rather than receiving them solely through traditional credit reporting agencies. The program is still new, and its full impact on the mortgage ecosystem has yet to be determined.How could FICO Direct Licensing impact mortgage lenders?Lenders are still evaluating how the program will affect their overall cost of credit each month and whether it will increase expenses across the loan lifecycle.What risks does Direct Licensing introduce into the mortgage market?The program introduces risk across multiple layers of the ecosystem. Credit reporting agencies may now be asked to generate scores—something they have not historically done. Lenders must assess the reliability of these scores, while the broader mortgage market and borrowers face uncertainty as scoring responsibility shifts to a more fragmented landscape.How might borrowers be affected by these changes?Borrowers could ultimately bear higher costs if credit expenses rise for lenders. There is also risk tied to accuracy and consistency as new parties begin generating credit scores. The long-term borrower impact remains unclear.

Tedd Huff, CEO of fintech advisory firm Voalyre, sits down with Geetha Panchapakesan, Founder and CEO of Tesser, to explore how stablecoins are changing cross-border payments for enterprises tired of slow, expensive banking methods. Recorded live at Money 2020, this conversation cuts through the noise to address real pain points that treasury managers and CFOs face when moving money across borders.Traditional payment systems force companies to pre-fund accounts in multiple countries, tying up capital that earns nothing while transactions crawl through correspondent banks over days or weeks. Stablecoins offer instant settlement without pre-funding requirements, giving businesses real-time visibility into every transaction. The conversation covers practical adoption strategies, including how to test one payment corridor before scaling, and addresses regulatory clarity emerging from frameworks like the Genius Act. Geetha shares why remittance firms and cross-border payment companies are seeing immediate efficiency gains, and delivers actionable advice on calculating idle capital costs, measuring time savings, and leveraging blockchain traceability for compliance.TAKEAWAYS:1️⃣ Companies handling money transfers across challenging payment corridors are seeing the biggest wins right now with instant payouts.2️⃣ Stablecoin transactions can be checked in real time so you always know exactly where your payment stands.3️⃣ Calculate all the money sitting in foreign accounts earning zero interest; that capital could be deployed elsewhere.4️⃣ Track exact time savings and cost reductions from your test corridor before expanding to broader implementation.5️⃣ Every blockchain transaction creates a permanent record showing exactly where funds moved and when.LINKS:Guest - Geetha Panchapakesan: https://www.linkedin.com/in/geethapanchapakesanCompany - Tesser: https://www.linkedin.com/company/tesser | https://x.com/tesser_xyzFintech Confidential:Youtube: https://youtube.com/@fintechconfidentialPodcast: https://fintechconfidential.com/listenNewsletter: https://fintechconfidential.com/accessLinkedIn: https://www.linkedin.com/company/fintechconfidentialX: https://x.com/FTconfidentialSUPPORTERS:Dfns: Wallets as a service with API-first, multi-chain design secured with MPC; powers crypto payments across 50+ networks. https://dfns.coSkyflow: Zero-trust data privacy vaults as an API to collect, secure, and tokenize personal information while keeping compliance and usability. https://skyflow.comHawk AI: Real-time screening, ML monitoring, and dynamic customer risk ratings to strengthen fraud and financial-crime prevention. https://hawk.aiABOUT:Geetha Panchapakesan is Founder and CEO of Tesser, a payments platform enabling banks, MSBs, and PSPs to make and receive stablecoin payments with the same ease as traditional payment rails. She brings 18+ years of experience leading product and strategy at MoneyGram, Visa Direct, and Circle.Tesser is a New York-based fintech company building stablecoin-based payments infrastructure that enables licensed financial institutions to move money across borders instantly and compliantly. The platform integrates stablecoin payment rails into existing financial systems in under a month, reducing cross-border settlement times from weeks to hours and cutting costs by up to 95%.Tedd Huff is Founder of Voalyre, a professional services and advisory firm focused on global payments and banking. He is also a video podcast host and executive producer on the Fintech Confidential network. Over the past 25+ years, he has contributed to fintech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth...

“Nepo baby” is an easy label to apply to anyone who joins a family business. What we rarely talk about is the pressure to prove yourself and the effort it takes to be taken seriously. This week on SUPERWOMEN, we sat down with Avery Hale Smith, Chief Experience Officer at Backroads, to talk about the experience of working inside a family business. Avery opens up about the challenge of stepping into a company with such a rich legacy. Avery reveals how she navigated Backroads through the chaos of COVID, when everything was falling apart, and how she rebuilt the company from the ground up. From handling massive layoffs to keeping the business alive with no roadmap, she learned that surviving crises takes a whole lot of grit.  Episode Guide: (00:00) Meet Avery Hale Smith, Chief Experience Officer at Backroads (01:44) What is Backroads? (03:33) Growing up around the business (07:10) How Backroads survived COVID (11:32) When chaos becomes the best teacher (13:53) The reality of being a working mom (19:05) Going back to work after postpartum (22:19) Lessons learned from dealing with crises (25:53) The one rule for working with family (27:41) Women's adventures at Backroads  Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textAs one of the fastest-growing fast-casual brands, Mediterranean eatery, CAVA, was founded in 2010 as a full-service restaurant. The company's goal is to make delicious food that customers feel good about buying and eating. Today, the company has grown substantially, with more than 400 restaurants in 28 states across the country. In this edition of Leaders in Customer Loyalty: Brand Stories, Loyalty360 spoke with Andy Rebhun, Chief Experience Officer for CAVA, about the secret to this brand's dramatic growth strategy.  

This week on the Moms on Call Podcast, Jennifer and Laura are joined by Joanne Schneider, Chief Experience Officer at Oula and Co-Founder of Kindbody. She shares her journey in women's health, discussing her experiences as a mother and her professional endeavors in creating Kindbody and Oula. The discussion emphasizes the need for personalized pregnancy care, the importance of sleep and routines, and the significance of postpartum support. Joanne highlights the value of family traditions and being present as a parent, while also addressing the innovative approaches in healthcare that prioritize patient autonomy and respect. Follow Joanne on Instagram at @joanne_schneider or on her Substack A Little Woo. Learn more about Oula at oulahealth.com or Kindbody at kindbody.com For 55% off your order + FREE shipping, head to NurtureLife.com/MOMSONCALL and use code MOMSONCALL. 

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes Squire Servance, the founder of the life sciences investment firm Syridex Bio, to discuss how his career in law and life sciences, combined with the health equity issues highlighted during the COVID-19 pandemic, inspired him to start his firm and consider public service.Lloyd leans in to that calling to public service and chats with Squire about his exploratory campaign for the U.S. Congress in New Jersey's 12th congressional district and the top issues that currently face his district – including affordability, healthcare access, infrastructure, and economic opportunity.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I.

This week on The Modern Customer Podcast, Sven Gierlinger breaks down what CX leadership really looks like at scale. As SVP and Chief Experience Officer at Northwell Health, Sven leads experience across one of the largest health systems in the country—bringing hospitality principles, cultural leadership, and practical technology into healthcare.

Matt Davey is Chief Experience Officer at 1Password, where he's been for over 13 years, starting as a part-time contractor and growing alongside the company through multiple chapters of change. On today's show we chat about staying at one company for such a long time and what that means, the importance of self-awareness in recognising when your role has changed, why a healthy tension in a product team is important, how to make 'Good Trouble,' and how AI is reshaping Design.Timestamps:02:14 – Matt's journey at 1Password and growing with the company04:42 – Recognising chapter changes at work08:30 – The loneliness of design leadership and talking to peers11:22 – Doing what you want to be doing and giving away responsibilities17:48 – Storytelling and getting buy-in from execs29:36 – Building products without much data38:06 – Good trouble and healthy tension54:06 – How AI is changing Design01:07:32 – End of show questionsConnect with MattWebsiteSelected links from the episodeMaking Good TroubleWhat you can expect to work on as a 1Password intern1Password Careers

Tedd Huff, a financial technology pioneer and native of Clinton, Iowa, joins Andy and Jenny virtually in this episode of the Grow Clinton Podcast. Tedd Huff is a recognized thought leader in the fintech industry with over 26 years of experience. He is the founder and CEO of Voalyre, a global fintech advisory and enablement firm that specializes in helping companies reach the next level. He is also the founder of Fintech Confidential, a network of shows and newsletters. Tedd's expertise and leadership have been instrumental in driving the success of numerous startups over the past two decades, serving as a Founder, Co-Founder, Board Member, Chief Experience Officer, and Chief Strategy Officer. Tedd has provided strategic direction to both private startups and public companies such as Global Payments, OpenEdge, Heartland Payment Systems, Nuvei, and TSYS. His focus on growth, innovation, and user experience has simplified the complexity of payments, leading to collaborations with major companies like Apple, Google, Amazon, Walmart, Cabela's, and Restoration Hardware.Follow the Fintech Confidential Podcast at https://fintechconfidential.captivate.fm/. Grow Clinton is a proud 501(c)(6) nonprofit organization committed to fostering community, driving economic development, and promoting tourism in Clinton, Iowa.Subscribe to the Grow Clinton Podcast at the following locations:Grow Clinton WebsiteApple MusicSpotifyAmazon MusicBuzzsproutOvercastYouTubeFollow the Grow Clinton Podcast on Facebook at www.Facebook.com/GrowClintonPodcast. Our mission? To ignite business growth, strengthen community ties, and advocate for the sustainable economic success of the Greater Clinton Region.Want to promote your business or upcoming event? Connect with Grow Clinton at (563) 242-5702 or visit our website at www.GrowClinton.com.Have an idea for a podcast guest? Send us a message!

[Guest Name] is the [Title] of the [Company Purpose/offering] company [CompanyName]. [Pronoun] shares [short summary of the episode]. Three essential items that we dive into. 1️⃣ [Item 1] 2️⃣ [Item 2] 3️⃣ [Item 3] Also, watch the entire episode on youtube. [link here]Links:[Company Name]Website: Linkedin: Facebook: Instagram:Twitter: Youtube: Fintech Confidential YouTube: https://fintechconfidential.com/watch Podcast: https://fintechconfidential.com/listen Notifications: https://fintechconfidential.com/accessLinkedIn: https://www.linkedin.com/company/fintechconfidentialTwitter: https://twitter.com/FTconfidential Instagram: https://www.instagram.com/fintechconfidential Facebook: https://www.facebook.com/fintechconfidentialSupportersSupport is provided by MPC 2023, the premier event for fintech leaders. This is your chance to shake hands and rub shoulders with the world's top experts in payments, loyalty, blockchain, digital currencies, cybersecurity, consumer privacy, and other emerging fintech solutions connecting you directly with the future of commerce. If you haven't already, mark your calendars for August 23rd through the 25th and join me and Fintech Confidential at the Westin Atlanta Perimeter North. When you sign up for FinTech confidential notifications, you will receive a discount from $50 to 100% off.Or use this link for $50 of registration. https://mpcevent.com/FTC50Time Stamps:[insert timestamps from transcript]This is a Production of Diamond D3, Media ABOUT: [Guest Name]: [Guest Bio][Company Name] : [Company info]Tedd Huff: Tedd Huff is the Co-Founder of Voalyre, and the President & Founder of Diamond D3, a professional services consulting firm focused on global payments and marketing. He is also a video podcast host and producer of Fintech Confidential.Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.Diamond D3, Media: A media creation, management, and production company delivering engaging content globally

Chris Holman speaks with Marcie Hillary, Executive Vice President and Chief Experience Officer, NorthStar Pallative Care, and Patrick Miller, President and CEO, NorthStar Pallative Care, from Media Row, at the Grand Hotel, while at the 2025 Mackinac Policy Conference. » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

Mit einer Unternehmensbewertung von über 4 Milliarden Euro ging Ottobock im Oktober 2025 erfolgreich an die Börse und erreichte damit einen bedeutenden Meilenstein in der Geschichte des weltweit führenden Unternehmens für Prothetik, Orthetik und Exoskelette. Diese Folge wurde noch vor dem Börsengang aufgenommen, der einen Blick hinter die Unternehmens-Kulissen jetzt aber umso spannender macht: Martin Böhm, Chief Experience Officer bei Ottobock, berichtet, wie sich das traditionelle, familiengeführte Unternehmen zu einem digital getriebenen MedTech-Anbieter transformiert hat. Seit über 100 Jahren ermöglicht Ottobock Menschen mit körperlichen Einschränkungen mehr Lebensqualität und Mobilität und widmet sich heute Zukunftstechnologien wie neuronaler Steuerung, KI-gestützten Prozessen und Virtual Reality in der Prothetik und Orthetik. Wie schafft es das Unternehmen, Patient:innen, Ärzt:innen, Sanitätshäuser und Krankenkassen in einem komplexen Ökosystem zusammenzuführen und dabei den Menschen in den Mittelpunkt zu stellen? Martin Böhm gibt spannende Einblicke in innovative Plattformen, digitale Hightech-Prothesen und -Orthesen und Patient:innen-Engagement. Das Gespräch im Überblick: (1:20) Martin Böhm stellt sich vor (5:00) Einblicke in Hightech-Prothetik & -Orthetik (12:10) Marktdynamiken & Wachstumstreiber (15:03) Entscheidungs- & Kaufprozesse im MedTech-Umfeld (28:26) Digitale Plattform-Ökonomie & KI (42:30) Next Level MedTech: 3-Druck, Patient:innen-Engagement & Mental Health

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes David Eapen and Sarina Aghazadeh-Alavi, two Buchanan attorneys, to discuss their involvement as board members of the South Asian Bar Association of Philadelphia (SABA-Philly).Lloyd chats with David and Sarina about the history of SABA-Philly, their personal journeys with the organization, and the current leadership's focus on revitalizing the organization post-pandemic by rebuilding the pipeline of young lawyers and increasing membership engagement through valuable programming. The conversation also touched on the importance of intentional inclusivity to represent the diverse cultures within the South Asian diaspora and the trend of increased engagement from members and allies despite a broader societal backlash against diversity initiatives. Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

Lisa Holladay is the first Chief Experience Officer at TIGER 21, where she crafts learning, access, and connection for a global community of ultra-high-net-worth, largely first-generation entrepreneurs. Formerly the global brand leader for The Ritz-Carlton and a luxury portfolio lead at Marriott, Lisa brings a rare guest-centric lens to designing unforgettable moments online and off. Susan and Lisa talk about privacy, personalization, and peer-to-peer power. What You'll Learn About: • How Shakespeare and student teaching shaped Lisa's storytelling superpowers • The pantyhose policy heard 'round the world • Why "over-engineered" hotel rooms (hi, mystery nightlights) kill delight • Turning virtual events from sleepy streams into sparky, small-group salons • TIGER 21's Learn–Access–Connect framework for members who "have everything" • Designing money-can't-buy moments (like lunch on a Costa Rican cane-sugar farm) • Hosting without being subservient: "ladies and gentlemen serving ladies and gentlemen," updated • Measuring what matters: retention, sold-out events, and the "you can feel it" factor • The next luxury frontier: invisible security and privacy as core experience • Breaking the ballroom mold—escaping the sea of sameness in event design Our Top Three Takeaways 1. Storytelling and Empathy Are the Heart of Hospitality Lisa traces her career from Shakespearean acting to luxury marketing, showing that storytelling, performance, and understanding your audience are universal skills. Whether crafting a brand narrative or leading a guest experience, she believes the best hospitality professionals think like empathetic storytellers—anticipating needs, creating emotional resonance, and delivering "the right kind of drama." 2. Exceptional Experiences Are Built on Authenticity and Human Connection From Ritz-Carlton to Tiger 21, Lisa emphasizes that the most meaningful luxury isn't opulence—it's authenticity, access, and connection. At Tiger 21, she and her team design "money-can't-buy" moments that surprise even ultra–high-net-worth members, like an unglamorous but deeply human visit to a family-run cane sugar farm. Whether at a five-star resort or a midmarket hotel, she believes memorable experiences come from personal touches, genuine local insight, and small gestures that foster belonging. 3. The Future of Luxury Is Privacy, Security, and Individualization Lisa predicts that true luxury will soon be defined by safety and discretion as affluent travelers become increasingly protective of their digital and physical privacy. She calls on the industry to go beyond superficial personalization and cookie-cutter design—to innovate around invisible service, security, and emotional intelligence. Her "magic wand" wish is to see hospitality move away from sameness and toward transformative, one-of-a-kind experiences that feel both safe and singular. Lisa Holladay on LinkedIn https://www.linkedin.com/in/lisaholladay01/ TIGER 21 https://tiger21.com/ Other Episodes You May Like:  165: Purple Flower Luxury with Florence Li https://www.topfloorpodcast.com/episode/165 210: Six Months at the Waldorf with Josh Kremer https://www.topfloorpodcast.com/episode/210 29: Buzz Sawed Tables with Marc Eliot https://www.topfloorpodcast.com/episode/29

In this episode of To Care Is Human, host Jason Wolf sits down with Anne Marie Hadley, Chief Experience Officer for New South Wales Health, to explore what it means to lead with courage, compassion, and authenticity. From her personal journey shaped by resilience and empathy to her groundbreaking work designing kindness into one of the world's largest healthcare systems, Anne Marie shares how small acts of humanity can spark profound change. Her message is clear: be brave, be kind, and keep showing up.

    Mark Thompson is widely recognized as the world's #1 CEO coach, bringing more than 30 years of experience preparing top executives and boards — from global corporations to fast-growing startups — to step confidently into their next leadership roles. As founding Chairman of the Chief Executive Alliance and former Chief Experience Officer at […] The post Mark Thompson — The #1 Coach to CEOs Prepares Leaders for Their Next Opportunity appeared first on Mark C. Crowley.

Featuring Brad Pritchett, Chief Experience Officer at the Dallas Museum of ArtIf there's one person redefining how Dallas connects with culture, it's Brad Pritchett. As the Chief Experience Officer at the Dallas Museum of Art, Brad isn't just curating exhibits; he's curating connection. With his trademark blend of creativity, candor, and charm, he's turning one of the city's most storied institutions into a living, breathing experience that invites everyone in.His path here wasn't exactly linear, and that's part of what makes it brilliant. From growing up in a Southern Baptist home to performing on cruise ships, from television correspondent to community advocate, Brad's story is about becoming who you really are, even when that means rewriting your own script.In this episode of Counsel Brew, Brad opens up about authenticity, transformation, and finding joy in the work that moves you. He shares what it means to lead with empathy and imagination, and how art can be both a mirror and a megaphone for community. We talk about Dallas' thriving arts scene, his passion for making the DMA accessible to everyone, and yes, his unapologetic love for fall décor and a perfectly crafted pecan cortado.Brad reminds us that art isn't confined to galleries; it's found in the stories we tell, the spaces we create, and the courage it takes to live out loud.So pour your brew (bonus points if has a hint of Fall flavor) and join us for a conversation with the man who Dreams it, Makes it, and Amplifies it, one bold, beautiful idea at a time.

In this episode of Dimensions of Diversity we revisit a conversation Lloyd Freeman had during a webinar earlier this year celebrating Asian American Native Hawaiian Pacific Islander (AANHPI) Heritage Month. He welcomed Patricia Liu, a Korean American author, entrepreneur, and media executive.The conversation focused on Korean American representation in leadership and the media. Liu shared her personal story of immigrating to the U.S. as a child, the challenges of assimilation, and the family advocacy that shaped her. She explained how these experiences inspired her to found "Best of Korea," a media platform celebrating Korean culture.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

This week on The Modern Customer podcast, Valarie Vest, EVP and Chief Experience Officer at Cambridge Investment Research, shares a strategic view of the transformative power of AI and its profound impact on the CXO role. As Cambridge's first CXO, Valarie highlights the crucial importance of a people-first approach amid rapid technological advancements. This episode delivers invaluable, practical strategy for leaders who are ready to navigate the complexities of AI while radically enhancing the customer experience.

Technology is transforming the small-plan retirement market—and fast. In this episode of the 401(k) Specialist Podcast, we sit down with Sue Hardy, Head of Plan Operations at Sandy, Utah-based 401GO, and Cheryl Morrison Deutsch, the company's Chief Experience Officer, to explore how modern automation, integration, and design thinking are helping small businesses launch and manage 401(k) plans more efficiently than ever before.Key InsightsDriving Financial Equity Through InnovationBy integrating advanced features like real-time plan customization and scalable support tools, 401GO aims to make retirement planning more accessible and equitable for participants across demographics and income levels.Technology Is Closing the 401(k) Coverage Gap401GO is leveraging automation and intuitive design to bring affordable 401(k) solutions to underserved small businesses, addressing the persistent retirement plan coverage gap across the U.S.Advisor-Centric Platform EnhancementsNew tech updates from 401GO are designed to empower advisors with flexible tools, differentiated experiences based on skill level, and communication features that strengthen client relationships—automating the process but not the human connection.See Also:Unlocking SMB Market Success with 401GO's Stan Smith401GO Unveils Program Matching 401(k) Sponsors with Advisors401GO Taps Chief Experience Officer

What happens when cutting-edge AI meets customer experience in some of the world's most highly regulated industries? In this episode, we sit down with Sarah York, Chief Experience Officer and Fractional CMO, to unpack how AI is reshaping the way companies connect with their customers from startups to established enterprises.Sarah shares how data-driven insights and automation can elevate the customer journey without losing the human touch. We explore how brands like Chewy use personalization to turn routine interactions into moments of delight, why building with data in mind is essential, and how AI audits and benchmarking can transform marketing efficiency.We also dive into the evolution of marketing, from affiliate networks to influencer partnerships, from Google to Reddit,  and how generational shifts are redefining where and how customers engage. Plus, Sarah reveals how to use AI responsibly in content and lead generation without losing authenticity.If you're passionate about the future of AI, marketing, and customer experience, this one's for you.Subscribe for more data-driven conversations on Numbers and Narratives — where insight meets impact.https://www.linkedin.com/in/sarahyorktx/

In this episode of The Digital Executive, host Brian Thomas sits down with Tim Callan, Chief Experience Officer at Sectigo and one of the leading voices in SSL and PKI technology. With over 20 years shaping the standards of digital trust, Tim unpacks how the invisible infrastructure behind certificates and encryption keeps our digital world secure.Tim explores the coming shift toward shorter certificate lifespans, why automation is essential for enterprises, and how post-quantum cryptography (PQC) will reshape cybersecurity in the near future. He also dives into the evolution of digital identity—from enterprise systems to personal digital wallets—and how encryption can both empower privacy and resist misuse.Whether you're a tech leader, IT professional, or digital security enthusiast, this episode offers a rare look into the technologies protecting our connected future.If you liked what you heard today, please leave us a review - Apple or Spotify. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tony chats with Arlind Mucaj, AVP CDO Exchange & Partnerships at Verisk, Chief Experience Officer at Insurtech Hartford about his career and what they're building at Insurtech Hartford.Arlind Mucaj: https://www.linkedin.com/in/arlind-mucaj-mba-scaled-agile-black-belt-831b03b/Video Version: https://youtu.be/4qcRDSYVIwI

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes Dr. Tiffany Gill and Dr. Steve Mobley to discuss the recent Ralph Lauren Oak Bluffs collection and what it represents regarding cultural representation, black heritage, and wealth in the Black community.The conversation delved into the complex and often uncomfortable topic of classism within the Black community, analyzing why the collection received such a visceral reaction. They also discussed the hyper-visibility of Martha's Vineyard due to social media and the Obamas, the marketing brilliance of the Ralph Lauren campaign, and the growing corporatization of the island.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

It's important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it's helpful to open the aperture and look outside of your own business to see what else is going on out there, because there are things to be learned! In this episode Pete shares his own personal experience as a customer at a place called Discount Tire. He was so pleased by the whole encounter that he asked Tom Williams, their Chief Experience Officer, to come on the show to discuss the culture that they've built that inspires loyalty in their brand for customers and employees alike. After that, stick around as we bring it back to Nordstrom and share an incredible story from a new customer of ours by the name of Rebecca Allen. You'll also hear from a couple of our amazing folks at the Keystone store in Indianapolis, Indiana, who helped Rebecca out of her desperate situation. Thanks for tuning in to episode 98. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

In this episode of Dimensions of Diversity we revisit a conversation Lloyd Freeman had during a webinar earlier this year celebrating Arab American Heritage Month. Lloyd welcomes three Arab American leaders from the legal community: Judge Shalabi, Rami Jabara, and Sandra Frantzen.The panelists discussed the origins and purpose of both local and national Arab American Bar Associations, which were founded in response to community needs, discrimination, and a lack of representation. They shared personal experiences that motivated their advocacy, including facing FBI interrogations, navigating the post-9/11 climate, and enduring tragic hate crimes.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

This week is the landlady‘s @gogetmommysmeds birthday and what better gift than to let her produce the show. Starting the show, we have our buddy from @theCowboyCup Daniel Lewis who's gonna update us or I should say Cupdate us on the Cowboy Cup coming up in December, there's a lot of commotion going on in Oklahoma right now so it's good to get the update and see what we're headed into. Our main guest is Collin Palmer, Chief Experience Officer at @VesselLifeScience. He has been obsessed with growing cannabis since he started growing in his backyard at 15-years-old. Since then he has consulted with many cannabis companies in a variety of areas including genetic selection, lab optimization, product development, branding, and more. Over the past several years he has worked on bringing that experience to Vessel Life Science, which has been focused on working with several brands to bring new solvent-less products to market. Collin is super passionate about hash and so are we you can tell by his page that he works in a precise clean manner and that's what it takes to set yourself apart in this ever growing hash/concentrate cannaworld we find ourselves in. So get that @dabx GO rig charged your @jerome_baker bong Clean with some ice