Podcasts about Chief experience officer

What does it mean to own something in a world where everything is digital? In this episode of Tech Talks Daily, I sit down with Ian Rogers, Chief Experience Officer at Ledger, to unpack the growing importance of digital ownership in the age of AI, blockchains, and digital identity. With more than 6 million devices sold and 20 percent of the world's crypto secured, Ledger has become a trusted name in both consumer and enterprise digital asset security. But this conversation goes far beyond crypto wallets. Ian explains why self-custody matters, how Ledger devices actually work, and what separates them from traditional custodial models. "Giving people the ability to securely own their own digital private property is fundamentally what we're all about," Ian says, breaking down a complex topic in a way that's both clear and urgent. We also talk about the convergence of AI and blockchain, the risks of relying on cloud-based security, and why digital proof and provenance are becoming essential in our online lives. Whether you're just starting out or already immersed in Web3, this is a conversation that connects the dots between identity, security, and personal empowerment. What does responsible digital freedom look like? And are you ready to take ownership? I'd love to hear what you think. Get in touch and let me know what digital ownership means to you today.  

Welcome back to The Richer Geek Podcast! Today, we're switching things up with a powerful conversation on redefining wealth and lifestyle. Our guest is Bri Conn, Chief Experience Officer at Childfree Wealth®, a life and financial planning firm dedicated to helping childfree and permanently childless people design a life they love. Bri shares her journey into this unique space, the principles behind their approach, and how the FILE (Financial Independence, Live Early) philosophy encourages living fully, now, not just in retirement. It's time to rethink what financial freedom really means. In this episode, we're discussing… Why Child-Free Financial Planning Is Different: Traditional money strategies often don't reflect the goals of those without children, like the desire for experiences over inheritance. Start With Life, Then Build the Finances Around It: Discover how leading with your ideal lifestyle can shape a more purpose-driven financial plan. Understanding the FILE Philosophy: Financial Independence, Live Early promotes reducing work-related stress now to make room for joy and freedom long before retirement age. You May Need Less Than You Think: Learn why many child-free individuals overestimate retirement needs based on outdated assumptions. Early Planning = More Freedom: The earlier you start, the sooner you can travel, give, create, or pursue passion projects without financial stress. Spending & Giving With Intention: Bri offers a practical strategy, matching your fun spending with charitable giving to overcome guilt and create impact. Being a Supportive Ally: Understand how to support child-free individuals without making assumptions about their lives or finances. Tools & Resources for Child-Free Living: From financial checkups to lifestyle design coaching, explore what's available to help you build a life you love.   Resources from Bri      LinkedIn | Childfree Wealth® | The Childfree Guide to Life and Money by Dr. Jay Zigmont Resources from Mike and Nichole      Gateway Private Equity Group |  Nic's guide | Franchise With Bob

How do you lead customer experience in an industry most people overlook? This week on The Modern Customer Podcast, Suzie Dieth, Chief Experience Officer at NRG, shares how her team is reshaping the way 7.5 million customers experience energy. She explains how NRG blends smart home tech, AI, and cross-functional teamwork to create personalized, proactive experiences that build trust, even in a space customers rarely think about. Key topics in this episode:  ✅ Making customer experience visible in a behind-the-scenes industry  ✅ A hub-and-spoke model for company-wide CX ownership  ✅ Using AI to support agents and solve complex issues   ✅ Leading cultural transformation post-acquisition 

Today, I interview Patty de Vries, who grew up in a challenging environment where she felt the weight of constantly meeting expectations, pushing herself to succeed while disconnecting from her own needs.She learned early on to stay quiet and observe, taking her mother's saying, "children should be seen and not heard," to heart. She also pushed herself to meet high expectations as an athlete, training with intensity from a young age. This drive helped her achieve success, but it came at a cost, as she often ignored her own physical and emotional needs.Much later in life, a severe back injury forced her to slow down and reconnect with herself. This physical setback gave her the time and space to reflect, reconnect with nature, and rediscover a deeper connection with her body and spirit, breaking free from the old patterns that had kept her silent.Today, Patty shares what she's learned about letting go of expectations, listening deeply, and finding her true voice. She encourages others to break free from old patterns, reconnect with their authentic selves, and embrace the energy that moves through every cell of their being.__________________As the Chief Experience Officer at Living Well USA, Patty de Vries has dedicated her life to guiding individuals and teams toward meaningful transformation. With a background in psychology, a distinguished athletic career at Stanford, and decades of experience in wellness leadership, including roles at Stanford University, she blends science, spirituality, and practical wisdom to help people align their thoughts, energy, and actions with their true potential.__________________Find Patty here:https://livingwellusa.com/https://www.linkedin.com/in/pattydevries/https://www.facebook.com/pattypurpurdevrieshttps://www.youtube.com/@livingwellusahttps://www.instagram.com/livingwellca/Support the showI'm Dr. Doreen Downing and I help people find their voice so they can speak without fear. Get the Free 7-Step Guide to Fearless Speaking https://www.doreen7steps.com​.

Join us for a special episode featuring Lou Carbone, widely regarded as the father of the experience management movement. As the founder, president, and chief executive, Chief Experience Officer of Experience Engineering, a Minneapolis-based consulting firm dedicated to customer and employee experience management, Lou brings over 30 years of expertise to the discussion. He pioneered the field with his groundbreaking 1994 article "Engineering Customer Experiences," which may have originated the term "customer experience."   Lou is also the author of the book Clued in, How to Keep Customers Coming Back Again and Again and has worked with major companies like Pizza Hut, KFC, Avis, H&R Block, General Motors, IBM, and Taco Bell. He has lectured and taught at leading institutions like Harvard Business School and Cornell School of Business and is currently a Professor of Practice at Michigan State University in the Customer Experience Management Program.   Why listen?   Lou believes the profession is at a crossroads and will challenge conventional thinking about CX, exploring the current state of the profession and offering insights into moving beyond traditional approaches to create truly distinctive value.   He will discuss how organizations can shift their focus from how customers feel about the brand to how they cause them to feel about themselves after interacting with the brand, highlighting the critical role of emotional imprinting in designing memorable experiences that drive value. Tune in as we explore: •What does it mean when we say "customers cannot not have an experience," and how does this fundamental truth shape the approach to experience management? •How can organizations move beyond fixing problems ("fixing broken") to design experiences that leverage emotional imprinting and lead to "distinctive economic value"? •In a world where the definition of CX is fragmented, how can understanding "next practices" rooted in emotion, psychology, and neuroscience help prove the ROI and Return on Strategy of experience management initiatives? -------------------------------------------------------------------------------- If you enjoyed this episode, please subscribe, rate, and review the Delighted Customers podcast on your favorite platform! Your support helps us bring you more insightful conversations with leaders shaping the future of customer experience.   Apple Podcasts (US): https://podcasts.apple.com/us/podcast/the-delighted-customers-podcast-with-mark-slatin/id1635863804 Spotify: Search "The Delighted Customers Podcast with Mark Slatin" in the Spotify app or website Amazon Music: https://music.amazon.com/podcasts/928496db-78cc-4f1e-ba61-d62a1fa1af06/the-delighted-customers-podcast-with-mark-slatin radio.net: https://www.radio.net/podcast/delighted-customers-podcast Official Website & Other Platforms: https://www.empoweredcx.com/podcast

This interview was recorded live on May 1st for UserTesting's ThiS Connect City Tour. Interested in joining us for our next live show? We're joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we'll talk about customer experience, innovation, and the real impact of AI.

Ankur Mathur on moving from enterprise to start-up Ever an optimist, Ankur Mathur is always looking to the future for exciting new opportunities. Formerly at Accenture and now the Founder and Chief Experience Officer of REVEL Moments Ankur has vast experience leading change at both large enterprises and start-ups. This week Ankur joins Tammy to share tips on how to create a start-up within a large organization and also the benefits and risks of going out on your own. He also shares what he's most excited about in the world of tech and how AI could impact the traditional consulting industry. Please note that the views expressed may not necessarily be those of NTT DATA.Links: REVEL Moments Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

HR is at a tipping point: lead with data or risk being led by others. As organisations face growing complexity - from AI disruption to shifting stakeholder expectations - the role of HR is changing fast. Today's Chief People Officers are expected to do more than care for culture - they're expected to influence strategy, shape business outcomes, and back it all up with data. In this episode of the Digital HR Leaders podcast, host David Green is joined by Dean Carter, former Chief People Officer at Patagonia, Sears, Fossil, and Guild, and now Founder and Chief Experience Officer at Modern Executive Solutions. Dean has spent his career pushing HR beyond tradition, embedding people analytics at the core of strategy and helping organisations hire the next generation of transformative HR leaders. Tune in, as they explore: The story behind Dean's analytics awakening, and how it reshaped his approach to HR Why so many HR teams get stuck in “dashboard delivery”, and how to move toward insight and impact How renaming his team to “Insights and Outcomes” changed executive expectations The measurable business and human value of Patagonia's four-day workweek Why HR must reclaim workforce planning, and treat it as a strategic lever, not a finance function Today's Heads of People Analytics skillsets need to step into CPO roles What separates data-driven HR teams that lead from those that react This episode, sponsored by Worklytics, brings clarity and urgency to a conversation every people leader needs to hear. It is more than a call for better reporting - it's a roadmap for turning HR into a strategic powerhouse. Worklytics helps leaders understand how work actually happens with data-driven insights into collaboration, productivity and AI adoption. By analysing real work patterns - from meetings to tool usage - they empower teams to work smarter, not harder. And here's something special: Worklytics is offering Digital HR Leaders listeners a complimentary AI adoption assessment to understand how your teams are really using AI - and where untapped potential lies. But don't wait - spots are limited. Learn more at worklytics.co/ai Hosted on Acast. See acast.com/privacy for more information.

Originally uploaded April 11th, reloaded April 18th. Chris Holman welcomes back Kimberly Way, CXO, Chief Experience Officer, Michigan Works! Association, Lansing, MI. Welcome back Kimberly, remind us about Michigan Works! Association? You have your annual Impact Awards, near the state Capitol April 24th, tell us more? Last year was a memorable experience, do you have any general stories you can share about the upcoming honorees? These events don't happen in a silo, are there any sponsors to thank? What talent issues are now at the forefront for Michigan Works! Association in Lansing, or Washington? » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/ About Impact Awards Impact Awards honor those who have contributed to strengthening Michigan's economy by actively creating jobs and developing fresh talent in their communities. The Michigan Works! Impact Awards is a unique, highly publicized event that celebrates the economic impact of newly created jobs, transformational training and effective talent pipeline development within our communities. During the event, state legislators present tributes to award winners, who tell their story and the role Michigan Works! played in their success.

GDP Script/ Top Stories for May 3rd Publish Date: May 3rd PRE-ROLL: From the BG AD Group Studio Welcome to the Gwinnett Daily Post Podcast. Today is Saturday, May 3rd and Happy Birthday to James Brown I’m Peyton Spurlock and here are your top stories presented by Gwinnett KIA Mall of Georgia. GGC’s patient navigation program one of only a handful in the country Georgia Banking Company names new executive team members Truck driver, train crew walk away from collision in Buford without injuries Plus, the Stripers report with Dylan Dodd All of this and more is coming up on the Gwinnett Daily Post podcast, and if you are looking for community news, we encourage you to listen daily and subscribe! Break 1: 07.14.22 KIA MOG STORY 1: GGC’s patient navigation program one of only a handful in the country Patient navigators, a growing role in healthcare, help patients overcome barriers to care, improving outcomes for chronic and complex conditions. Georgia Gwinnett College (GGC) offers one of the few bachelor’s programs in patient navigation, growing from 24 to 276 students since its 2021 launch. Eduardo Montero, a GGC student, chose this path to assist patients in navigating the healthcare system, emphasizing compassion and advocacy. Originating from a 1990 pilot program by the American Cancer Society, the field addresses financial, access, and emotional barriers. With demand projected to grow 14% by 2032, GGC’s program prepares students for diverse healthcare careers or advanced studies. STORY 2: Georgia Banking Company names new executive team members Georgia Banking Company CEO Bartow Morgan Jr. announced two leadership promotions. Jeff Kraus is now Chief Financial Officer, bringing 25 years of financial expertise, including roles as CFO and treasurer. He’ll oversee financial operations and strategic growth. Margaret Whieldon steps into the Chief Experience Officer role, leveraging her 25+ years in marketing to enhance customer and employee experiences. She’ll focus on fostering collaboration and ensuring customer voices are heard. Both joined the bank in 2021, and Morgan praised their leadership as key to the bank’s future success. STORY 3: Truck driver, train crew walk away from collision in Buford without injuries A train collided with a semi-truck in downtown Buford on Tuesday at the Little Mill Road railroad crossing, causing significant debris but no injuries. Videos on social media show the truck stopped on the tracks despite signage warning against it. The Norfolk Southern train, blowing its horn, struck the truck, tearing its trailer apart and scattering debris. Some trailer pieces remained attached to the train as it stopped further down the tracks. Gwinnett County Police confirmed the truck driver ignored posted warnings, and the accident report is pending release. We have opportunities for sponsors to get great engagement on these shows. Call 770.874.3200 for more info. We’ll be right back Break 2: STRIPERS INTERVIEW Break 3: STORY 6: Lawrenceville Announces Schedule For Summer Concert Series Lawrenceville’s LIVE in the DTL outdoor concert series returns this summer at the Lawrenceville Lawn, running from May 16 to September 12. The series kicks off with the Ultimate Dolly Parton Tribute, featuring a Dolly Look-Alike Contest with a $250 prize. Concerts are free, with food trucks starting at 6 PM, and VIP packages available for an upgraded experience. Guests can enjoy live music, local food, and explore downtown shops and breweries. Free parking is available, and event details, including food truck info, will be shared on The DTL website. STORY 7: Brookwood High grad wins Flavor of Georgia award for best barbecue sauce James Argo’s Oconee Gold Georgia Sweet Peach barbecue sauce won the Barbecue Sauce category in the 2025 UGA Flavor of Georgia competition, which featured over 170 entries. Argo, a Statham resident and Brookwood High graduate, has been perfecting his sauces since the early 2000s. Oconee Gold products are sold locally in Gwinnett County and online. The Flavor of Georgia contest, organized by UGA’s College of Agricultural and Environmental Sciences, highlights innovative Georgia-made food products, boosting sales and recognition for participants since 2007. This year’s winners showcase the state’s rich culinary heritage. We’ll have closing comments after this Break 4: Ingles Markets 2 Signoff – Thanks again for hanging out with us on today’s Gwinnett Daily Post Podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger podcast, the Marietta Daily Journal, or the Community Podcast for Rockdale Newton and Morgan Counties. Read more about all our stories and get other great content at www.gwinnettdailypost.com Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts. Produced by the BG Podcast Network Show Sponsors: ingles-markets.com kiamallofga.com #NewsPodcast #CurrentEvents #TopHeadlines #BreakingNews #PodcastDiscussion #PodcastNews #InDepthAnalysis #NewsAnalysis #PodcastTrending #WorldNews #LocalNews #GlobalNews #PodcastInsights #NewsBrief #PodcastUpdate #NewsRoundup #WeeklyNews #DailyNews #PodcastInterviews #HotTopics #PodcastOpinions #InvestigativeJournalism #BehindTheHeadlines #PodcastMedia #NewsStories #PodcastReports #JournalismMatters #PodcastPerspectives #NewsCommentary #PodcastListeners #NewsPodcastCommunity #NewsSource #PodcastCuration #WorldAffairs #PodcastUpdates #AudioNews #PodcastJournalism #EmergingStories #NewsFlash #PodcastConversations See omnystudio.com/listener for privacy information.

David Edelman, Executive Advisor and Senior Fellow at Harvard Business School, joined Jamie Flinchbaugh on the People Solve Problems podcast to discuss personalization and customer strategy in the age of AI. As the founder of Edelman Advisory Services, David brings over 30 years of experience as a thought leader in marketing, personalization, and technology. David emphasized that AI in personalization goes beyond marketing to transform the entire customer experience. He explained the distinction between mass customization of the 1990s and today's AI-powered personalization. While mass customization focused on modularity and customer selection, modern personalization uses proactive data analysis to anticipate customer needs and create new value. To illustrate this, David shared the example of Sysco, the food delivery company. Their app uses customer data to identify a restaurant's menu style, price points, geographic considerations, and purchasing patterns. Within 300 milliseconds of opening the app, Sysco can provide personalized recommendations, even suggesting new menu items that incorporate discounted ingredients from nearby warehouses. This approach has helped Sysco grow 50% faster than industry averages since launching the app. When discussing how the C-suite should approach AI and customer engagement, David noted that while organizational structures vary, many companies now designate someone to lead customer experience initiatives. This might be a Chief Marketing Officer, Chief Experience Officer, or Chief Digital Officer. He stressed that whoever takes this role must prioritize empowering customers rather than merely manipulating them or cutting costs. Companies growing fastest through personalization consistently start with the goal of addressing customer challenges. For executives who didn't grow up in the AI age, David recommends getting "hands dirty" with the technology. While having a strong sense of strategy remains essential, leaders need to pair this with understanding the art of the possible in AI. He shared his experience as CMO at Aetna, where he identified that customers struggled to understand their health insurance. By partnering with a digitally savvy team member, they implemented personalized videos explaining each member's specific plan. This resulted in 70% of people watching the videos and a 20% reduction in call center volume. David addressed the challenges of integrating AI with legacy systems and data quality issues. He explained that generative AI is increasingly able to integrate disparate databases, but organizations must still prioritize data as an asset. At Sysco, for example, salespeople must input detailed account information, including menus and prices, before receiving credit for signing a new customer. On the topic of data privacy, David noted that perceptions vary widely – "one customer's creepiness is another customer's 'wow'." He recommends small-scale, rapid-cycle testing to determine appropriate boundaries for different customer segments. David concluded with advice for leaders looking to explore AI: spend 15 minutes daily using Large Language Models as assistants, experiment with image generation capabilities, and challenge functional teams to improve throughput by 30% using AI – not to eliminate jobs but to scale operations and create new customer value. For more insights from David Edelman, visit his website at https://www.edelmanadvisoryservices.com, learn about his book "Personalized: Customer Strategy in the Age of AI", or connect with him on LinkedIn at https://www.linkedin.com/in/daveedelman/.

What does it really take for smaller banks and mid-sized businesses to triumph over industry giants while still delivering exceptional customer experiences? This burning question lies at the heart of the latest episode of the Delighted Customers podcast, where we dig deep into the unique advantages that smaller organizations hold in fostering emotional connections, empowering employees, and personalizing customer interactions—even when their resources pale in comparison to mega-corporations. The impact of this question stretches across industries: if you feel outmanned or outspent by competitors, Tara Brady's strategies could just be the difference-maker. She reveals exactly how you can leverage your agility and authenticity to delight customers and transform employees into powerful brand advocates. You should listen to Tara Brady, Chief Experience Officer at Provident Bank, because she has walked the walk—from big banks to credit unions to her current leadership role at a thriving regional institution. Tara brings practical, actionable insights on how to create customer and employee advocacy, how to turn real feedback into process improvements, and why empathy and emotional connectedness are your secret weapons. If you're navigating the David versus Goliath landscape—whether in banking or beyond—Tara's perspective will help you see your “smallness” as a superpower. Here are three compelling questions Tara answers during the show: How can banks without massive technology budgets still compete with—and even exceed—the customer experiences offered by mega banks? What practical steps can organizations take to bridge employee and customer experience, ensuring both groups are genuinely heard and empowered? Why is building emotional connections more than just a “nice to have”—and how does it directly affect loyalty, advocacy, and your bottom line? Meet Tara Brady With over 19 years' experience in Customer Experience (CX), Tara Brady is a successful brand evangelist known for coaching and leading organizations and teams to new heights in delivering exemplary, impactful, and results-focused customer experiences that drive sales and brand loyalty. Tara believes that today's consumer market means striving for excellence in customer AND employee experience is mandatory – and no longer optional or ‘nice to haves.' As a leader, she operates from the premise that happy, empowered employees are the face of the brand for consumers. This is reflected in her holistic approach to CX that integrates employee experience as a foundational element. Her multiple CX redesigns and transformations stem from working directly with customers and leading teams and users to deliver excellence. Known to surprise teams by showing up and working on-site to serve customers directly, test processes, and gather employee and customer feedback, her hands-on approach is a differentiator. This real- world laboratory shapes the innovations that transform customer and employee experiences. TARA'S CUSTOMER EXPERIENCE USER EXPERIENCE MANIFESTO: Stellar experiences are built strategically – and require data/analytics, employee input and feedback, thorough understanding of an organization's goals and vision, KPIs, and a project management approach – including timelines, deliverables, benchmarks, and assessments. Outstanding CX/UX experience isn't a matter of being ‘friendly'. Rather, it is ALL about having responsive technology, expertly trained and engaged employees empowered with all they need to serve customers, clearly defined value statements, executive support, defined journey maps, and more! ‘Friendly' may be a factor in CX success, but it's not a strategy. CX/UX is not something that's ‘done' and then revisited in a few years. Customers change. Products change. Company goals change. Technology changes. And employees change. This means ongoing assessing, re-evaluating, re-calibrating, re- designing, and training to maintain excellence and the company's competitive advantage. Connect with Tara Brady on LinkedIn Show Notes & References Learn more about Provident Bank: provident.bank Referenced research: Forrester's CX Index and Bruce Temkin's work Find JourneyTrack for CX journey management: JourneyTrack.io Listen and subscribe to the Delighted Customers podcast to unlock Tara's proven strategies. You can find the show on Apple Podcasts and Spotify, as well as all your favorite podcast platforms. Don't miss these invaluable insights that can elevate your approach no matter the size of your organization!

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We're told that aging is about loss. About slowing down. About limits. But what if we've got it all wrong? In this episode, we're joined by Dr. Charlotte Yeh — a trailblazer in healthcare, a former emergency physician, and now the Chief Experience Officer at Cherish. With over three decades of experience, including former Chief Medical Officer at AARP and now Yeh Innovation, Charlotte brings a deeply human perspective: that aging can be a time of growth, connection, and purpose. Together, we explore the myths and truths around getting older. We ask: how can we shift the narrative from decline to vitality? From isolation to community? From fear to intention? Dr. Yeh shares profound insights on emotional well-being, the quiet epidemic of loneliness, and how technology — when used wisely — can measure what really matters. This is a conversation about agency, resilience, and how we can all age not just gracefully, but powerfully. Because aging isn't something that happens to us — it's something we can choose to do with meaning. Thank you to our sponsors: HeroGeneration – Empowering caregivers and families with free tools, resources, and a supportive community to navigate aging with confidence and connection. Sign up HERE. Zinnia TV – A therapeutic platform for dementia care, offering calming, connection-centered video content. Use code GATHER20 for 20% off an annual subscription. Sign up HERE. 

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Joining Peter and Jesse to talk about what's next for design is Amy Lokey, Chief Experience Officer for the enterprise software platform, ServiceNow. We'll be talking about building a team that unifies product experience with customer experience, defining experience metrics that actually matter, investing in her own growth as a leader, and the real implications of AI for digital product design.

In this episode of the Becker's Healthcare Podcast, Erica Carbajal speaks with Jennifer Baron, Chief Experience Officer at NRC Health, and Kathryn Peisert, Editor in Chief & Senior Director at TGI, about the critical role of trust in shaping the future of patient experience. Drawing from NRC Health's 2025 Experience Perspective report, they explore how health systems can strategically embed trust into their culture, improve engagement, and stay ahead of shifting expectations.This episode is sponsored by NRC Health.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency.  Learn how to accelerate your growth by going to outcomesrocket.com Medication nonadherence in older populations is a massive problem that significantly impacts clinical outcomes and healthcare costs.  In this episode, Dr. Chandra Osborn, Chief Experience Officer of AdhereHealth, discusses how her organization improves healthcare delivery by focusing on medication adherence in Medicare Advantage populations. AdhereHealth engages non-adherent members using innovative digital channels and evidence-based behavioral science strategies. Dr. Osborn shares how her personal experience with a chronic condition inspired her dedication to improving medication adherence and addressing social determinants of health like transportation and food insecurity. She explains how the information, motivation, and behavioral skills model guides their approach, ensuring individuals understand the importance of medication, know how to take it, stay motivated, and overcome barriers. Tune in and learn how behavioral science and technology are converging to revolutionize medication adherence! Resources:  Connect and follow Dr. Chandra Osborn on LinkedIn. Learn more about AdhereHealth on their LinkedIn and website. Fast Track Your Business Growth: Outcomes Rocket is a full-service marketing agency focused on helping healthcare organizations like yours maximize your impact and accelerate growth. Learn more at outcomesrocket.com

Send us a textThis episode was taped live at the ViVE 2025 conference in Nashville, Tennessee. About This EpisodeDr. Stephanie Lahr's bold journey from practicing physician to healthcare technology executive provides fascinating insights into how innovation and AI are transforming organizations and how we lead. Stephanie shares the pivotal moments that shaped her career path – from switching residency programs to leading technology implementation as a practicing hospitalist, and ultimately joining Artisight, an AI-focused health tech platform. Her transitions weren't always easy, but they were guided by a powerful mission: bringing joy back to medicine. Stephanie emphasizes that the most successful organizations partnering with innovation are those that value bold leadership and create a culture that encourages trying new approaches at every level. Tune in to hear Stephanie's journey and her recommendations for those considering their own bold career pivots.About Stephanie LahrDr. Stephanie Lahr is Chief Experience Officer of Artisight Inc., an innovative sensor network platform solution with the goal of bringing the joy back to medicine and reducing friction using automation and AI. Prior to Artisight, Dr. Lahr served for 6.5 years as the CIO and CMIO of Monument Health. She is an experienced informaticist and leader in the healthcare industry and has served on several boards and committees including CHIME, the Epic Community Connect Steering Board, in which she was the previous Chair, the South Dakota state HIE board, AMDIS, and the United Way of the Black Hills. Dr. Lahr was a HIMSS 2021 Changemaker in Healthcare Award recipient. Dr. Lahr was named a Becker's Women in Health IT to Know in 2024 and was selected as one of the “50 under 50” by Slice of Healthcare. She holds a Medical Degree from the University of Texas Medical Branch, completed an internship in Obstetrics and Gynecology and Internal Medicine residency, is Board Certified in Internal Medicine and Clinical Informatics, and has completed the CHIME CIO Bootcamp and is a certified CHCIO. Additional ResourcesLinkedIn: @StephanieLahrSupport the show-------- Stay Connected www.leighburgess.com Watch the episodes on YouTube Follow Leigh on Instagram: @theleighaburgess Follow Leigh on LinkedIn: @LeighBurgess Sign up for Leigh's bold newsletter

As the Chief Experience Officer overseeing a wide range of teams—Creative, Strategy, CX, Retail Media, and DTC—how do you ensure alignment across these diverse functions to deliver a seamless customer experience?Creative and customer experience are often seen as separate disciplines, but you manage both. How do you balance creativity with customer insights to craft experiences that are both engaging and effective for clients? Retail media and direct-to-consumer channels are evolving rapidly. What trends are you seeing in these areas, and how is OCG adapting its strategy to help clients stay ahead in an increasingly competitive marketplace? With customer experience being more crucial than ever, what innovative approaches or technologies are you implementing to enhance the customer journey? Can you share any recent successes where these innovations made a significant impact? Looking to the future, what excites you the most about the evolving landscape of retail media, DTC, and customer experience? Are there any emerging trends or technologies that you believe will have a lasting impact on how brands connect with their audiences?

COSI has been named the #1 science museum in the country — again! In this episode of Yes, Columbus, we're joined by Josh Sarver, COSI's Chief Experience Officer, to talk about what makes this cultural institution so special. From groundbreaking exhibits to hands-on learning experiences, Josh shares how COSI continues to inspire curiosity and innovation. Plus, we get an inside look at the exciting new exhibit, Unofficial Galaxies, and the upcoming COSI Science Festival. Don't miss this behind-the-scenes look at one of Columbus' most beloved attractions! 

Credit unions have long been risk-averse by design, but today's environment is pushing the industry to think less about what's safe and more about what's best for the member. That shift, from compliance-first to consumer-centric, is reshaping everything from governance to payments to technology strategy.In this episode of Grow Your Credit Union, host Joshua Barclay is joined by guest co-host Stacy Armijo, Chief Experience Officer at Amplify Credit Union, and returning guest James McBride, CEO of Connects Federal Credit Union, as they talk about:Board engagement and what strong governance really looks likeReal-time payments and the risk of falling behindOpen banking as a competitive mandate, not just a regulatory issueListen now and stay ahead of what's shaping the movement.A huge thanks to our sponsor for this episode, InvestiFiInvestiFi delivers an integrated digital investing solution built to enable investing directly from checking accounts, helping Credit Unions to retain more deposits and attract new members. Give your members a new tool to navigate the complexities of financial markets with ease from within their current online banking experience through InvestiFi. 

“Member experience is everybody's responsibility because every employee has an impact on member experience.” - Laura LoyThank you for tuning in to The CUInsight Network, with your host, Robbie Young, Vice President of Strategic Growth at CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.My guest on today's show is Laura Loy, Chief Experience Officer at On the Mark Strategies. Laura helps credit unions sharpen their strategies and marketing in order to build stronger, more resilient organizations. She takes us inside On the Mark's approach to creating consistency in the member journey.In our conversation, Laura explains how On the Mark Strategies helps credit unions create consistency in every member interaction and breaks down what she calls the “four success markers”. We also talk about staying ahead of industry shifts, what's changing for credit unions right now, and how CUs can adapt in advance rather than play catch-up later on.As we wrap up the episode, Laura talks about her great boss, her love of the book “The Let Them Theory” by Mel Robbins, and talks about the importance of manifesting work/life balance. Enjoy my conversation with Laura Loy!Find the full show notes on cuinsight.com.Connect with Laura:Laura Loy, Chief Experience Officer at On the Mark Strategiesmarkarnold.comLaura: LinkedInOn the Mark Strategies:: LinkedIn | YouTubeWant to learn more about On the Mark Strategies? Click here.

Savanrith Kong, the First Chief Experience Officer for the United States Department of Defense joins the show to discuss why customer experience is critical in defense and national security. He also shares personal reflections on his leadership journey, insights from building the DoD's CX office from the ground up, and the strategic importance of storytelling, data-driven decisions, and user-centric design within large government organizations.

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consultative interactions. I'm joined on the Banking Transformed podcast by EJ Kritz, Chief Experience Officer at DBSI. EJ shares his expertise on the evolution of branch banking design and customer experience improvements. Recorded live at the Visionary Voices event in Chandler, Arizona, the conversation digs into how data-driven design decisions are helping banks optimize their physical footprint while enhancing customer engagement. Whether you're looking to revitalize your branches or enhance your overall customer journey, this conversation offers valuable insights for financial leaders ready to transform their approach.

On "Forbes Newsroom," Alyssa Schaefer, Chief Experience Officer at Laurel Road, and Allison Brady, VP at HarrisX, discussed a new Laurel Reed 2025 survey probing how women are managing their money and stress in times of economic uncertainty.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Felix Lee shares how ADPList is democratising mentorship, the lessons he's learned from failure and resilience, and why clarity beats cleverness in design. Highlights include: 02:14 - How did you come to own uber.com? 15:27 - What does performance have to do with UX? 28:54 - How do you identify the best executive champion for performance? 35:24 - Is measuring the business impact of performance as easy as it sounds? 46:37 - Why aren't designers more involved in performance? ====== Who is Tammy Everts? Tammy is the Chief Experience Officer at SpeedCurve—a platform that enables organisations to unlock the full potential of their web performance. In her role, Tammy champions the connection between site speed, user experience, and business success, working closely with customers to deepen their understanding of how people use with their websites. Tammy's career journey also includes senior UX roles at Soasta and Radware, and over two decades of pioneering research involving EEG headsets, facial action coding, and advanced machine learning. She is the author of “Time is Money: The Business Value of Web Performance” and a sought-after speaker, having shared her expertise at prominent events like Chrome Dev Summit, Smashing Conference, and Beyond Tellerand. Tammy also co-chairs the annual performance.now() conference in Amsterdam and co-curates WPO Stats, a valuable resource of web performance case studies. Find Tammy here: LinkedIn: https://www.linkedin.com/in/tammyeverts/ Website: https://tammyeverts.wordpress.com/ Mastodon: https://webperf.social/@tammy X: https://x.com/tameverts ====== Subscribe to Brave UX Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Apple Podcast Spotify YouTube Podbean Follow us on our other social channels for more great Brave UX content! LinkedIn TikTok Instagram Brendan Jarvis hosts the Show, and you can find him here: Brendan Jarvis on LinkedIn The Space InBetween Website

In this episode of foHRsight, co-host Mark Edgar connects with Mumtaz Chaudhary, Chief Experience Officer & Co-founder of Pragilis. They talk about practical approaches to change management and the criticality of leadership, two-way communication and identifying tangilble measures of success.In the conversation, Mumtaz refers to the ADKAR model you can learn more about here:https://www.prosci.com/methodology/adkarYou can learn more about Mumtaz's work here:https://www.pragilis.com/#about-usAnd connect on LinkedIn here:https://www.linkedin.com/in/mumtaz-chaudhary/Don't forget to sign up for our weekly newsletter foHRsight at http://www.futurefohrward.com/subscribe.Follow us on LinkedIn:Mark - www.linkedin.com/in/markedgarhr/Naomi - www.linkedin.com/in/naomititlemancolla/future foHRward - www.linkedin.com/company/future-fohrward/And on Instagram - www.instagram.com/futurefohrward/Support the show

A seasoned Chief Experience Officer on going beyond traditional customer experience Donald Chestnut practically invented the term Chief Experience Officer. He's worked at some of the world's largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. This week Tammy sits down with Donald to talk about his people-first approach to digital experience. Donald shares some of his leadership principles and shares his secret to digital transformation - that the real key to transformation isn't technology, it's people! Links: Donald Chestnut See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, we sit down with Franziska Jovin, Chief Experience Officer and Senior Vice President of Patient Access at Cooper University Healthcare. Here, she discusses advancements in patient experience and how her background in inpatient care has shaped her approach to ambulatory operations. Jovin also shares insights on creating seamless, patient-centered healthcare experiences.

Download my free Strength Training for Hormone Health guide to optimize your hormones, boost your metabolism, and maintain muscle mass for life.—Are you worried that lifting heavy will make you "too bulky"? What's holding you back from building muscle as a woman?I'm joined by Nikki Sims, strength coach, and Chief Experience Officer at Barbell Logic, to break down why most women are leaving huge muscle and strength gains on the table and how understanding the science of muscle growth can change your fitness journey.Nikki also shares her journey from skinny to strong, her experience with bulking and cutting phases, and the biggest lessons she's learned from coaching women for over a decade.Today, you'll learn all about:02:09 - Why do many women fear their physical potential?03:58 - The influence of media and beauty standards07:12 - From aesthetics to strength and performance10:49 - Strength training as a gateway to confidence19:11 - Can you be "too strong" or "too muscular"?27:17 - Nikki's personal bulking and cutting experiences32:39 - Gaining weight vs "getting fat"39:31 - How long should you bulk?50:33 - Building muscle even when you can't squat or deadlift56:20 - The surprising mental health benefits of lifting heavy1:06:19 - Why every woman should get a strength coach1:10:00 - OutroEpisode resources:Beast over Burden PodcastInstagram: @barbell_logic Youtube: @BeastOverBurden Get a free coaching consultation with Barbell Logic: barbell-logic.com/experienceSupport the show

David Dewane is Chief Experience Officer for Physical Space at Geniant where he is passionate about exploring the intersection of space, people and technology in the workplace. Mike Petrusky asks David about understanding the needs and experiences of employees, the evolution of workplace design, and the role of technology in creating more effective and engaging work environments. David says that by understanding the reality of the experience your teams are having and getting real intelligence through research, FM and CRE leaders can evolve their approach to workplace design, rather than reverting to outdated models. Mike and David discuss helping people move from a defensive mindset to a discovery mindset so they can foster innovation and adapt to changing workplace strategies. David also makes a distinction between functional and performative spaces, with the latter being more effective in enhancing productivity and well-being, so he encourages listeners to focus on making people happier while offering the inspiration needed to help you be a Workplace Innovator in your organization! Connect with David on LinkedIn: https://www.linkedin.com/in/daviddewane/ Learn more about Geniant: https://geniant.com/ Watch Mike's “On My Way To Work” video series on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4E39sM-pNaGhLoG0dkM947o Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

More people are choosing to be child free. Is there a difference between being childless and child free? Lauren thinks so, but it's a gray area. When coming to Bri for financial planning, her clients are not telling them why they've chosen not to have children. Presumably, there are financial implications. Lauren asks if there is a moral obligation to have children. They also touch on whether it's selfish to have or not have kids, and there are arguments on both sides. Whatever the case, once you choose not to have kids, this opens up a lot of flexibility because you're not usually as worried about leaving a legacy and creating generational wealth. This line of questioning leads to a discussion about dying with zero (side note: Die with Zero is a good book!). Many of Bri's clients are focused on charitable giving, and they build this into their financial plans. Lauren asks how people with kids can be supportive and kind to those who do. Firstly, don't assume they have more time or money than you do. Don't assume a sibling without kids should be responsible for taking care of your parents, for example. If you liked this episode but want another perspective you'll like episode 142: Investing for Your Kids with BudgetDog. About Bri: Bri Conn is the Chief Experience Officer of Childfree Wealth, a life and financial planning firm dedicated to helping Childfree and Permanently Childless people. She is also a Childfree Wealth Specialist® and the co-host of the Childfree Wealth podcast.Childfree Wealth has been featured on Fortune, Forbes, MarketWatch, Wall Street Journal, New York Times, Business Insider, CNBC, and many other publications.In her free time, Bri loves hiking, running, and generally anything that involves being outside. Her core values are community, education, social participation, & sustainability. Connect with Bri: https://childfreewealth.com/childfree-guide/ https://www.linkedin.com/in/brianna-bri-conn/ https://childfreewealth.com/ Connect with Lauren: https://www.realadultingiseasy.com/⁠⁠⁠ https://twitter.com/AdultingIsEasy  https://www.instagram.com/adultingiseasyreal/

Revenue isn't the goal. It's the proof that a credit union is delivering real value to its members. But in a rapidly changing landscape, how do credit unions continue to raise the bar on member experience while staying true to their mission?In this episode of Grow Your Credit Union, host Joshua Barclay and co-host Becky Reed welcome Stacy Armijo, Chief Experience Officer at Amplify Credit Union, to discuss how credit unions can keep raising the bar on member experience, whether AI is distracting from their biggest advantage, and why some companies are pulling back on DEI, while credit unions may need to double down.

The CPGGUYS were joined live at CES during the annual show in Las Vegas by Sam's club Chief experience officer & EVP - Diana Marshall. This is a leadership class for vendors on how to be successful at Sam's club and her own leadership of people, data and MAP. This is the first episode of Women's month. In March, we will feature the amazing female leaders who have shaped the CPG industry and Omnichannel retail.**NOTE : at the time of this recording, Diana's title was Chief growth officer, and since then her role has evolved to be the first ever Chief Experience Officer for Sam's Club.**Find Diana Marshall on Linkedin at : https://www.linkedin.com/in/diana-marshall-a089623/Find Sam's Club on Linkedin at : https://www.linkedin.com/company/sam's-club/Find Sam's Club online at : https://www.samsclub.com/Apply to join the Cornell retail media program https://ecornell.cornell.edu/certificates/marketing/retail-media-strategy/?utm_source=cpg+guys&utm_medium=multi-channel_campaign&utm_campaign=mktgstrat_Retail+Media+Strategy+-+CPG+GuysCPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

In this episode of the Startup CPG Podcast, Daniel Scharff sits down with Karen Slusher, Chief Experience Officer of Azure Standard, to explore how this unique distributor is transforming the CPG industry. Karen shares Azure's mission-driven approach to supporting emerging and independent brands, with a focus on sustainability, transparency, and innovative distribution models like buying clubs and partnerships with independent stores.Karen dives into Azure's family-owned ethos, its commitment to clean, organic, and non-GMO products, and how they help brands grow without compromising their values. You'll also hear about the personal touches that set Azure apart, from collaborative relationships with vendors to creative solutions like backhauling and affordable promotional opportunities. Plus, Karen gives insights into the booming demand for bulk products, the benefits of carob as a chocolate alternative, and how Azure stays true to its roots while continuing to grow.If you're a brand looking to make a meaningful impact in the market—or just curious about how Azure operates with heart and integrity—this episode is a must-listen!Listen in as they share about:Azure Standard's Unique Business ModelAzure's Mission & ValuesBenefits for Emerging BrandsLogistics & Cost Savings for BrandsAzure's Customer Base & Shopping ExperienceTrade Show & Brand PartnershipsAzure-Owned Brands: Missy J's CarobHow Brands Can Join Azure StandardEpisode Links:Website: https://www.azurestandard.com/ LinkedIn: https://www.linkedin.com/in/karenthompsonslusher  Don't forget to leave a five-star review on Apple Podcasts or Spotify if you enjoyed this episode. For potential sponsorship opportunities or to join the Startup CPG community, visit http://www.startupcpg.com.Show Links:Transcripts of each episode are available on the Transistor platform that hosts our podcast here (click on the episode and toggle to “Transcript” at the top)Join the Startup CPG Slack community (20K+ members and growing!)Follow @startupcpgVisit host Daniel's Linkedin Questions or comments about the episode? Email Daniel at podcast@startupcpg.comEpisode music by Super Fantastics

Strength training is a long term investment!  Just like your 401K, you can't make one deposit or do one workout and get immediate results overnight!  Today we're chatting with Niki Sims of Barbell Logic to help you change your mindset when it comes to strength training for midlife moms and the actual long term benefits you can expect with the tiny habits/deposits you do now!Get a free 7 day trial of the TRAINING FOR LIFE APP! This is habit based fitness training for midlife moms. About Niki:Niki Sims is the Chief Experience Officer at Barbell Logic, overseeing the client and staff experience for the coaching and software services. Niki is passionate about helping people get to know the stronger version of themselves. With over 10 years of barbell coaching and training experience, she knows what it takes to program for life, fine tune form to maximize training stimulus, and provide support to continue to choose strength over weakness. Learn more about experiencing strength instead of enduring weakness. ***HABIT HACKS:-Get a free 7 day trial in the TRAINING FOR LIFE app!-Need 1:1 accountability for your habits?  Schedule a FREE DISCOVERY CALL to find out more!-CHECK OUT THE FREEBIE VAULT!: Access habit tools, self care checklist, ingredient meal tips, free workouts and more! JOIN THE FREE COMMUNITY!LET'S CONNECT:Connect with Emily:@emilynichols22www.emily-nichols.com Get your free 7 day trial in my habit based fitness app, TRAINING FOR LIFE!

In this episode, we sit down with Franziska Jovin, Chief Experience Officer and Senior Vice President of Patient Access at Cooper University Healthcare. Here, she discusses advancements in patient experience and how her background in inpatient care has shaped her approach to ambulatory operations. Jovin also shares insights on creating seamless, patient-centered healthcare experiences.

Matt Sebek of STL City SC joins us in studio to discuss the team's opener tomorrow and talks all about the new food vendors at Energizer Park this season, as well as the new jerseys for the 2025 season. Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

(00:00-27:09) Blues analyst Joey Vitale joins the show. Joey fell asleep before the first period was over last night. Joey has a tough time staying awake. No surprise Joey has high praise for Sydney Crosby. The Tkachuk boys. Blues coming out of the break with a tough stretch of games. Would Binnington be on the trade block? Too Fat To Kayak is on the phone lines talking City SC. He also has some unsolicited advice for Jackson. Good CPAP management. Jackson was in a news desert yesterday. (27:18-39:19) City SC kicking off tomorrow at Energizer Park. The Yankees have amended their facial hair policy. Drops of the Week. Does a landing strip get in the way of a cup? (39:28-54:18) Our friends from STL CIty SC are in the building. Iggy confused Matt Sebek with Joe Parisi. Chief Experience Officer. Delicious treats have been brought in from Pappy's. All local food options at Energizer Park. The community has really taken to City SC. How close is MLS to being a top 5 league in the world? Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

(00:00-27:09) Blues analyst Joey Vitale joins the show. Joey fell asleep before the first period was over last night. Joey has a tough time staying awake. No surprise Joey has high praise for Sydney Crosby. The Tkachuk boys. Blues coming out of the break with a tough stretch of games. Would Binnington be on the trade block? Too Fat To Kayak is on the phone lines talking City SC. He also has some unsolicited advice for Jackson. Good CPAP management. Jackson was in a news desert yesterday. (27:18-39:19) City SC kicking off tomorrow at Energizer Park. The Yankees have amended their facial hair policy. Drops of the Week. Does a landing strip get in the way of a cup? (39:28-54:18) Our friends from STL CIty SC are in the building. Iggy confused Matt Sebek with Joe Parisi. Chief Experience Officer. Delicious treats have been brought in from Pappy's. All local food options at Energizer Park. The community has really taken to City SC. How close is MLS to being a top 5 league in the world? Learn more about your ad choices. Visit podcastchoices.com/adchoices

Matt Sebek of STL City SC joins us in studio to discuss the team's opener tomorrow and talks all about the new food vendors at Energizer Park this season, as well as the new jerseys for the 2025 season. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Welcome to the 72nd episode of Ecommerce Toolbox: Expert Perspectives eTail series! This time, host Kailin Noivo sits down with Anna Westerholm, Chief Experience Officer at Artifact Uprising, for an in-depth discussion on the evolving landscape of ecommerce, her decade-long journey at Artifact Uprising, how they've scaled personalized product experiences, optimized supply chain operations and maintained resilience in uncertain times, customer experience, and operational agility. Anna discusses actionable insights on leveraging real-time data for decision-making and ensuring customer loyalty remains the cornerstone of growth.

Discover how kindness can be more than just a fleeting gesture by tuning into our inspiring conversation with Lindsay Andreotti, the visionary behind Imaginal Ventures and Imagine Kindness. Lindsay introduces us to her concept of kindness as "love in action" and lays out four transformative pillars that guide this philosophy. Imagine a business environment where the focus shifts from relentless competition to genuine kindness and cooperation. We discuss how kindness can lead to enhanced well-being and innovation. This conversation unpacks the challenge of unlearning ingrained habits and embracing each individual's unique strengths. We explore the art of addressing conflicts with kindness and how this mindset can transform personal relationships.Welcome to the Agency for Change podcast.

Avery Hale Smith, Chief Experience Officer at Backroads Travel was born and raised in the Bay Area experiencing her family's extensive travels and time spent in nature at an early age. The daughter of Tom Hale, the Founder, President and CEO of the active travel company Backroads, Hale Smith developed a curiosity about the world at large—and the world of entrepreneurship that led to social advocacy and cultural engagement.  With nearly a decade of expertise in strategy consulting, sales, marketing and customer engagement, and a wealth of international travel she found her way back home to Backroads and the San Francisco Bay Area. In 2023, she was named Executive Vice President of the company. She introduced Backroad's Women's Adventures in 2023, a collection of trips that create travel and connection specifically for women. Heather and Avery talk about the joys of active travel, places they have been and future adventures.    Backroads Website: www.backroads.com Heather's Website:  www.heatherthomson.com Social Media: IG: https://www.instagram.com/iamheathert/                     You Tube:    https://youtube.com/@iamheathert?si=ZvI9l0bhLfTR-qdo SPONSOR:  TIMELINE/Mitopure - Timeline is offering 10% off your order of Mitopure. Go to www.timeline.com/HEATHER.  (Remember to use code HEATHER)   Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode 243: At Emory University, 99% of donations come from just 8% of donors. It's a small alumni minority funding almost the majority of the university. This raises a big question: How do you cultivate loyalty among everyone else? In this episode, Emory's Chief Experience Officer, Cutler Andrews, describes how they're dismantling silos—by merging alumni relations, donor relations, and events—to offer a cohesive experience. They're seeing success. Within five years, Emory's engagement nearly doubled from 28,000 to 54,000 participating alumni. Learn how Emory's four engagement metrics (philanthropy, attendance, communications, and volunteering) feed a carefully designed funnel, turning casual alumni into potential major donors. We also explore how tracking personal preferences and tailoring interactions drives lasting impact. It's about balancing short-term fundraising with authentic relationships. How do you nurture entrepreneurs—those overlooked until “cash out”—and future big givers, without neglecting current donors? Learn how thoughtful engagement fosters trust, broadens participation, and reduces reliance on a few generous supporters. Guest: Cutler Andrews, Chief Experience Officer & Senior Associate Vice President, Emory University Host: Rob Markey, Partner, Bain & Company Give Us Feedback: We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. Want to get in touch? Send a note to host Rob Markey: https://www.robmarkey.com/contact-rob Time-stamped List of Topics Covered: - [00:02:19 - 00:03:00] Merging engagement, communications, and marketing: Cutler describes the creation of a unified team to orchestrate all donor-facing activities under one umbrella. - [00:03:39 - 00:04:26] Overcoming siloed teams: How sending separate letters, emails, and event invites—without coordination—diminishes the overall constituent experience. - [00:07:51 - 00:09:00] Engagement vs. fundraising: Cutler explains why alumni relations are often viewed as more feel-good, whereas fundraising may often be seen as purely transactional. - [00:14:36 - 00:16:00] Emory's four engagement buckets: How Emory measures engagement via philanthropy, attendance, communications, and volunteering—and why each bucket matters. - [00:27:00 - 00:29:00] The risk of relying on a tiny donor base: Cutler points out that roughly 99% of their funding comes from around 8% of donors, underscoring the need to reach that remaining 92%. Time-stamped Notable Quotes: [00:00:27] “Ninety-nine percent of our money comes from seven or eight percent of our donors. That's scary, because if that keeps getting smaller, it's a ton of risk.” [00:01:03] “We have all of these KPIs and goals, and the only question people ask is, ‘How much money [have you] raised?' That's part of the story, but that is the output of a greater story.” [00:06:22] “Yes, large gifts help, but alumni engagement has to serve that mission, too. It can't just be, ‘Make our alumni community feel good and give them programs.' We have to ask the questions, ‘To what end? To what value?'” [00:27:10] “All of a sudden there's an exit and there's an influx of cash, and then everybody's jumping on. It's like, ‘You haven't talked to this person at all—why do you think they'll want to engage now?' It shouldn't always be because, ‘I know in ten years, they might make a gift.'” [00:33:10] “We've seen engagement go from 28,000 alumni to 54,000 alumni in five years because of that intentionality, that creativity, and thinking through that if somebody does a great event over here, but if we can't market it over here, it's not going to do any good.”

In this episode of BRAVE COMMERCE, hosts Rachel Tipograph, Founder & CEO of MikMak, and Sarah Hofstetter, President of Profitero, dive into the untapped potential of Medicare Advantage dollars with Julie Fleischer, GM, and Chief Experience Officer, and Jared Childs, VP of Business Development at Soda Health. Together, they unpack how the $30 billion pool of "use-it-or-lose-it" benefits available to 35 million Americans over 65 is reshaping the commerce landscape for brands, retailers, and health plans alike.Discover how Soda Health leverages innovative fintech solutions to connect health benefits to retail and CPG opportunities, enabling seniors to make preventative purchases ranging from OTC medications to healthy food options. Julie and Jared discuss how retailers are stepping up to engage this high-value demographic, and why brands need to act now to capture their share of this burgeoning market.With real-world insights into evolving consumer health trends, actionable advice for brands, and a vision for the future of personalized health benefits, this episode is a must-listen for those ready to innovate at the intersection of health, commerce, and consumer behavior.Key Takeaways:Understand the Opportunity: Discover how $30 billion in Medicare Advantage dollars can fuel incremental sales for brands and retailersEngage the 65+ Consumer: Learn how to connect with this growing, health-focused demographic in meaningful and compliant waysActionable Steps for Brands: Gain insights on how to unlock this market with targeted outreach, data-driven campaigns, and measurable ROI Hosted on Acast. See acast.com/privacy for more information.

One of the decisions that will have the biggst impact on your wealth building journey is your choice to be childree or not. Those who choose to be childfree have a different set of circumstances they need to factor into their financial planning. Becuase of this, you need to look at your wealth building through a different lens to support the goals and lifestyle you want to build as a childfree person. This is where this week's episode can help. In this week's episode we're exploring the choice to be childfree and the impact it has on your financial planning. I'm joined by Bri Conn, the Chief Experience Officer at Childfree Wealth, a financial planning firm dedicated to helping Childfree and Permanently Childless people. Bri is also a Chidfree Wealth Specialist® and the co-host of the Childfree Wealth podcast. In this episode we discuss the difference between being childfree and childless, the most annoying things you can do or say to someone who is childfree, the factors that go into someone's choice to be childfree, the 7 ways childfree planning is different than financial planning for someone with children, and how people with children can be supportive to the childfree people in their life. All of the information for Childfree Wealth can be found below, along with all the resources referenced in this episode. Enjoy!     Find and Connect with Bri and Childfree Wealth: Their Website Their Podcast: The Childfree Wealth Podcast Their Instagram Their Book: The Childfree Guide to Life and Money by Dr. Jay Zigmont, CFP®     Resources Mentioned In This Episode: I'll Make You Quit Your Job - Childfree Wealth Podcast (YouTube version) Grandma_Droniak Rating Nursing Homes I Toured   START HERE:  FREE MASTERCLASS: Why You Impulse Shop & How To Stop Get Paige's Money Recommendations     Work with Paige: Join the Overcoming Overspending Membership HERE Use code “MLP30” at checkout to save $30 on your first month inside the membership    Where you can find Paige online: Website: https://www.overcomingoverspending.com  Instagram: @overcoming_overspending TikTok: @overcoming_overspending

In this episode of The Business of Motorsports, Kelley Earnhardt Miller sits down with Jessica Fickenscher, the Chief Experience Officer at Speedway Motorsports, to dive into her incredible 26 years from intern to executive. Jessica pulls back the curtain on what it takes to enhance the fan experience at NASCAR events, from innovative engagement strategies to the game-changing revival of North Wilkesboro.Discover how fan feedback drives decision-making, why affordability matters, and the creative ways Speedway Motorsports keeps fans coming back for more. Jessica also shares her passion for grassroots racing programs like Legend Car Racing and the powerful community impact of Speedway Children's Charities.This is more than a conversation—it's an insider's look at the challenges and triumphs of modern motorsports. From global expansion plans to personal career advice, Jessica's insights reveal the heart and hustle behind one of SMI's most dynamic leaders.