Podcasts about Chief experience officer

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes Dr. Tiffany Gill and Dr. Steve Mobley to discuss the recent Ralph Lauren Oak Bluffs collection and what it represents regarding cultural representation, black heritage, and wealth in the Black community.The conversation delved into the complex and often uncomfortable topic of classism within the Black community, analyzing why the collection received such a visceral reaction. They also discussed the hyper-visibility of Martha's Vineyard due to social media and the Obamas, the marketing brilliance of the Ralph Lauren campaign, and the growing corporatization of the island.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

It's important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it's helpful to open the aperture and look outside of your own business to see what else is going on out there, because there are things to be learned! In this episode Pete shares his own personal experience as a customer at a place called Discount Tire. He was so pleased by the whole encounter that he asked Tom Williams, their Chief Experience Officer, to come on the show to discuss the culture that they've built that inspires loyalty in their brand for customers and employees alike. After that, stick around as we bring it back to Nordstrom and share an incredible story from a new customer of ours by the name of Rebecca Allen. You'll also hear from a couple of our amazing folks at the Keystone store in Indianapolis, Indiana, who helped Rebecca out of her desperate situation. Thanks for tuning in to episode 98. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

In this episode of Dimensions of Diversity we revisit a conversation Lloyd Freeman had during a webinar earlier this year celebrating Arab American Heritage Month. Lloyd welcomes three Arab American leaders from the legal community: Judge Shalabi, Rami Jabara, and Sandra Frantzen.The panelists discussed the origins and purpose of both local and national Arab American Bar Associations, which were founded in response to community needs, discrimination, and a lack of representation. They shared personal experiences that motivated their advocacy, including facing FBI interrogations, navigating the post-9/11 climate, and enduring tragic hate crimes.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

Building a successful fintech consulting firm without venture capital requires more than industry knowledge. It demands a willingness to sacrifice, a clear understanding of what customers need, and the ability to treat compliance as a commercial function rather than a cost center.Tedd Huff founder & CEO of Voalyre a fintech advisory firm sits down with Jas Randhawa, founder and CEO of Strategybrix, a compliance consulting firm that serves high-growth fintechs, exchanges, and partner banks. The discussion covers the hard lessons learned from bootstrapping, the common mistakes fintech founders make, and why approaching compliance strategically can unlock growth rather than block it. Jas spent over 20 years working with major banks like Citibank, JP Morgan, Deutsche Bank, and HSBC. His background as a computer science engineer gave him an inside view of how compliance systems work, from KYC and onboarding to transaction monitoring and fraud detection.Takeaways:1️⃣ Prepare budget negotiations with specific numbers and risk examples so you walk in ready to win.2️⃣ Replace compliance roadblocks with conditions for approval that define the guardrails needed to say yes safely.3️⃣ Audit your onboarding flow against competitors to remove unnecessary friction that causes customer drop-off.4️⃣ Create a one-page explainer showing how your AI compliance tools process data and produce outputs for regulators.5️⃣ Build a trusted advisor network and schedule calls this week to validate major hiring and spending decisions.Links:Jas Randhawa: https://www.linkedin.com/in/randhawajasStrategybrix: https://www.strategybrix.comhttps://www.linkedin.com/company/strategybrixFintech Confidential:Podcast: https://fintechconfidential.com/listenNewsletter: https://fintechconfidential.com/accessLinkedIn: https://www.linkedin.com/company/fintechconfidentialX: https://x.com/FTconfidentialInstagram: https://www.instagram.com/fintechconfidentialFacebook: https://www.facebook.com/fintechconfidentialSupporters:Under: Streamlines application and underwriting with digital form processing. https://under.io/ftcSkyflow: Zero-trust data privacy vaults as an API to collect, secure, and tokenize personal information while keeping compliance and usability. https://skyflowsecure.comDfns: Wallets as a service with API-first, multi-chain design secured with MPC; powers crypto payments across 50+ networks. https://fintechconfidential.com/dfnsHawk AI: Real-time screening, ML monitoring, and dynamic customer risk ratings to strengthen fraud and financial-crime prevention. https://gethawkai.comAbout:Jas Randhawa is the Managing Partner at StrategyBRIX, a boutique Risk and Compliance Consulting firm. Before StrategyBRIX, Jas was the Head of Financial Crimes and Compliance at leading fintechs, including Stripe and Airwallex. In addition, at PwC, Jas built and led the firm's Financial Crimes practice across the US West Coast. He has over 18 years of experience building and managing programs in the Compliance space.StrategyBRIX is a boutique consulting firm specializing in risk and compliance management for fintechs, crypto platforms, and digital banks. Founded in 2021, the firm helps organizations build sustainable financial crime compliance programs that balance regulatory rigor with operational efficiency.Tedd Huff is the Founder of Voalyre, a professional services advisory firm focused on global payments. He is also a video podcast host and executive producer on the Fintech Confidential network. Over the past 25 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer.DD3 Media is...

AI isn't just generating insights anymore—it's acting on them. In this episode, I talk with Francisco Marin, CEO of Cognitive Talent Solutions, and Dan George, the company's Chief Experience Officer, about how agentic AI is changing the game for HR. These aren't your standard dashboards—they're autonomous systems that detect workforce patterns in real time and proactively intervene, from mentoring and onboarding to retention and burnout prevention.We get into what makes AI “agentic” in the first place, why consent and trust must sit at the core of any autonomous HR system, and how early pilots are already cutting onboarding time by 40%. If you've been wondering what comes after analytics and automation in HR—this is it.Related Links:Join the People Managing People community forumSubscribe to the newsletter to get our latest articles and podcastsConnect with Dan on LinkedInCheck out Cognitive Talent SolutionsNetwork-First ManifestoSupport the show

Brad Ferland speaks with Sascha Mayer, Chief Experience Officer and Co-Founder of Mamava, a company that designs and manufactures freestanding lactation pods for nursing and pumping parents in public spaces and workplaces. They also provide a free mobile app that helps users find these pods, as well as other lactation spaces, and unlock them with their phone. The company was founded to provide a more private and comfortable alternative to using bathrooms or cars for pumping or nursing. Then, Meghan Sullivan from the Vermont Chamber of Commerce gives updates on upcoming Chamber goals and Legislative initiatives. Also featuring Chad Butt from MENTOR Vermont. MENTOR Vermont supports and strengthens youth mentoring programs across the state by providing resources, technical assistance, and funding to ensure quality mentoring relationships for young people. This includes offering training for mentors, administering grants to local programs, building partnerships, and advocating for increased investment in mentoring to help every young person in Vermont thrive

This week is the landlady‘s @gogetmommysmeds birthday and what better gift than to let her produce the show. Starting the show, we have our buddy from @theCowboyCup Daniel Lewis who's gonna update us or I should say Cupdate us on the Cowboy Cup coming up in December, there's a lot of commotion going on in Oklahoma right now so it's good to get the update and see what we're headed into. Our main guest is Collin Palmer, Chief Experience Officer at @VesselLifeScience. He has been obsessed with growing cannabis since he started growing in his backyard at 15-years-old. Since then he has consulted with many cannabis companies in a variety of areas including genetic selection, lab optimization, product development, branding, and more. Over the past several years he has worked on bringing that experience to Vessel Life Science, which has been focused on working with several brands to bring new solvent-less products to market. Collin is super passionate about hash and so are we you can tell by his page that he works in a precise clean manner and that's what it takes to set yourself apart in this ever growing hash/concentrate cannaworld we find ourselves in. So get that @dabx GO rig charged your @jerome_baker bong Clean with some ice

In the latest episode of The Digital Banking Podcast, host Josh DeTar sat down with Katie DeFeo, VP and Chief Experience Officer at SunWest Credit Union. They explored how credit unions could stand out in a crowded digital landscape by leading with authenticity and human connection, even as banking became more commoditized and tech-driven.DeFeo explained why building a genuine, approachable brand mattered more than ever. She shared how SunWest focused on delivering experiences that felt personal—whether in a branch or through a mobile app. For DeFeo, it was not enough to match rates or adopt the latest technology. Instead, she encouraged credit unions to communicate in plain language, share real stories, and empower staff to help members in memorable ways.The conversation highlighted the challenge of scaling digital transformation without losing soul. DeFeo described SunWest's approach to blending technology with bold, human storytelling, and why being willing to disrupt old habits was key to staying relevant.

Send us a textIn this episode of The AI Advantage, Matt sits down with Laura Early, Co-Founder and Chief Experience Officer of Wise Advise + Assist Team, a business growth agency helping small businesses systemize, streamline, and scale through a global team of military spouse professionals.Laura shares how AI is reshaping the way small businesses operate, from automation and customer experience to ethical risk and data privacy. She opens up about the balance between efficiency and empathy, the danger of over-reliance on AI tools, and why maintaining human creativity and judgment is more important than ever.Support the show

Why do we invest millions changing customer behavior but ignore how people behave inside companies?In this thought-provoking conversation, behavioral scientist and author Matt Wallaert returns to Change Wired to explore the next evolution of behavioral science: internal change.We discuss why most organizations treat employee behavior as fixed or random — and what it takes to build systems where people grow continuously, without relying on luck, politics, or the next big program.

What if 90% of real estate agents are using AI completely wrong – while the top 10% quietly dominate their markets? Most agents think AI means throwing everything into ChatGPT and hoping for the best. But Ryan J. Coyne, Chief Experience Officer at SERHANT and the tech mastermind behind one of the world's most followed real estate brands, reveals why that approach is killing your conversion rates. In this deep conversation, Coyne shares how agents using a psychology-first AI approach saw a 144% increase in gross commission income – not by replacing humanity, but by amplifying it strategically. Meet Ryan J. Coyne Known simply as "Coyne," he's been pioneering AI integration in real estate since 2020 – years before most agents knew what ChatGPT was. As CXO at SERHANT, he's helped build a global real estate empire that leverages cutting-edge technology without losing the human connection. What you'll learn in this episode Why AI adoption timing doesn't actually matter – and how you can start today and still compete with early adopters The "humanity amplification" strategy: identifying where your human touch makes the biggest difference How to use personality profiling (Crystal + DISC) combined with AI to create personalised client experiences The psychology-first AI approach that converts 144% better than traditional methods Why agents need to stop asking "Will AI replace me?" and start asking "Where does my humanity make the most difference?" Practical prompts that turn generic AI responses into your authentic voice Chapters Chapters 00:00:00 Introduction 00:02:06 Meet Ryan Coyne: The Tech Mastermind Behind SERHANT 00:03:09 The Electronics Store Hustle That Changed Everything 00:07:06 Why Real Estate Agents Don't Need to Be Tech Experts 00:09:57 Your AI Journey: Why You Can Start Today and Still Win 00:11:45 Humanity as the New Premium 00:13:30 Where Your Humanity Makes the Most Difference 00:16:18 Inside SERHANT Simple: Insta-cart for Real Estate Agents 00:18:39 Crystal Knows: The 144% Commission Boost Secret 00:24:52 From CTO to Chief Experience Officer 00:31:13 Advanced AI Prompts 00:34:14 Final Wisdom: Self-Awareness Is Your Superpower Resources Mentioned: ChatGPT - AI assistant for content creation and analysis (http://openai.com/chatgpt) SERHANT. S.MPLE - AI productivity tool (https://www.simple.serhant.com/) Crystal Knows - AI platform providing personality insights to improve communication (https://www.crystalknows.com/) Connect with Coyne LinkedIn: linkedin.com/in/ryanjcoyne Instagram: instagram.com/ryanjcoyne Discover More From Elite Agent & Samantha McLean Join the Spark Community for Innovation in Real Estate: https://spark.eliteagent.com Sign up for The Brief for Daily Real Estate News: https://thebrief.eliteagent.com Explore AI Tools, Prompts and Workflows for Real Estate: https://aipoweredagents.com Connect with Elite Agent on Socials Instagram: @eliteagentmag Twitter/X: https://x.com/eliteagentmag LinkedIn: https://www.linkedin.com/company/eliteagentmag/ #EliteAgent #ThoughtLeaders #RealEstateAI #AustralianRealEstate #SERHANT #RyanJCoyne

Our guest on this episode of Data Driven Finance is Theo Vaughn, Director of Product Services at Neighborhood Trust Financial Partners. Prior to his current role, Theo was Chief Experience Officer at Catapult Credit Services and Product Engagement Manager at Agora Data. He is celebrated as someone skilled in the art of cross-collaboration, and product development and management. We explore Theo's experience guiding products in the finance space, covering such topics as: The approach and philosophy around product directing and product management. Aligning stakeholders around what the best product should be. How do you know what's “right” for the product? What signals do you take in and take seriously? Scaling technology to match ambitions. What typical organizational needs product directors are finding. Maintaining the balance between human and technological interactions. The challenges product directors tend to face. How connectivity in the financial space leads to product possibilities. The pillars of trust that lead to consumer product adoption and high usage. Is it even possible for product development to keep up with today's huge and rapid changes?

Wondering if group travel might be your next adventure? Join me as I chat with Avery Hale-Smith, Chief Experience Officer at Backroads, who shares how guided active adventures are transforming the way people experience destinations worldwide.Avery reveals how her own childhood travels—from immersive village experiences in Ecuador to studying abroad in India—shaped her perspective on what makes travel truly meaningful. These formative journeys ultimately led her back to Backroads, where she now works alongside her father (the founder) to create exceptional active travel experiences focused on cultural connection and personal growth.We dive deep into the remarkable surge in women's adventure travel, with Backroads seeing triple-digit growth in their women-specific trips. Avery explains this phenomenon: "Women tend to spend much of their lives doing things for others. Now they're waking up and feeling like 'why wait?' The time is now to choose me." This shift has created a boom in journeys with spiritual elements, like the Camino de Santiago, where women find both connection and personal transformation.The conversation takes unexpected turns when Avery describes their unique active safaris in Africa—where guests actually bike through game reserves alongside giraffes—and their adventures spanning from Antarctica to the Azores. For solo travelers (my specialty!), there's exciting news about upcoming reduced single supplements to make these experiences more accessible.Perhaps most valuable are Avery's insights for women venturing out alone: "Start small, follow your intuition, and remember you're capable of more than you think." Whether you're considering your first solo journey or looking to join a group adventure, this episode illuminates how stepping beyond your comfort zone—with the right support—can create life's most enriching experiences.Ready to discover how active travel might transform your next adventure? This conversation will inspire you to explore the world in ways you never imagined possible.https://www.backroads.comhttps://www.instagram.com/backroadstravel/Support the showhttps://www.cherylbeckesch.com hello@cherylbeckesch.com Instagram @solotraveladventures50Facebook community: Solo Travel for Women Over 50 https://www.facebook.com/groups/860865768609200

Julie Podewitz, CEO & Founder of Grow Your Occupancy, talks with Paula Rathgaber-Gomez, Chief Experience Officer of Sequoia Living, about not only the resident experience, but the prospect experience too. Sequoia Living continuously seeks to learn what their residents and prospects want to craft and enhance their experience at Sequoia's communities. The result? At any given time, the portfolio is at or near 100% occupancy. Thank you Yardi for generously sponsoring this episode of The Grow Your Occupancy Podcast.

Ian Rogers is a fascinating pioneer who has worked with some of the most famous brands on earth. In the first part of the interview, we talked about his time with beastieboys.com in the 90s, and how he helped launch Beats Music and Apple Music. In the second part of the interview, we delve into his time in digital transformation at luxury giant LVMH, how fitness supports him, and his current role as Chief Experience Officer and Board member at Ledger - the world’s largest maker of cryptocurrency hardware wallets.Find out more: https://fearandgreed.com.au/See omnystudio.com/listener for privacy information.

In this episode, we sit down with Rachel Nigri, Chief Experience Officer at Senya, a fast-growing SaaS platform transforming how schools connect with substitute teachers. Rachel shares her journey of joining Senya in its early days and wearing multiple hats to help scale the company from filling just a handful of sub positions a week to hundreds per day. We dive into the challenges of building trust between schools and subs, the importance of creating great user experiences in edtech, and how Rachel continues to grow as a leader while pursuing her MBA. Her story is one of adaptability, innovation, and a passion for making education systems run more smoothly. Whether you're interested in entrepreneurship, edtech innovation, or leadership development, Rachel's insights will inspire you to rethink what it means to build solutions that truly make an impact.

Ian Rogers is the Chief Experience Officer at Ledger, leading the consumer-facing arm of the business. Ian was previously the Chief Digital Officer at LVMH, working with a portfolio of nearly one hundred brands across luxury, including Louis Vuitton, Dior, Sephora, and Hennessy. He also sits on the boards of Dr Martens and Lyst. Ian has a background in music and culture, having spent twenty years bringing digital music to the mainstream, first with Winamp then Yahoo!, Beats, and Apple. He contributed to the 2015 launch of Apple Music, including Beats 1, their digital streaming channel. Ian built some of the earliest music-related websites in the early 90s and has been working with the Beastie Boys since 1993.Ian collaborated closely with Tony Fadell (Godfather of the iPod) to launch Ledger's latest hardware, Ledger Stax and Ledger Flex. These devices represent the fusion of cutting-edge security technology with an intuitive design that bridges cultural adoption.In this conversation, we discuss:- Crypto is legal now and we have clear rules - Present day crypto market - Permissionless payment rails have proven to be useful - Luxury brands buy solutions to make the consumer exp more seamless - Corporate-issued stablecoins - Ledger Recovery Key - Hardware wallet evolution - The growing importance of user-friendly security infrastructure - The merger of crypto & tradfi - Living in the future is the best form of cheating- Value, Identity and AI = the future LedgerWebsite: ledger.comX: @LedgerLinkedIn: LedgerIan Rogers X: @iancrLinkedIn: ian rogers---------------------------------------------------------------------------------This episode is brought to you by PrimeXBT.PrimeXBT offers a robust trading system for both beginners and professional traders that demand highly reliable market data and performance. Traders of all experience levels can easily design and customize layouts and widgets to best fit their trading style. PrimeXBT is always offering innovative products and professional trading conditions to all customers.  PrimeXBT is running an exclusive promotion for listeners of the podcast. After making your first deposit, 50% of that first deposit will be credited to your account as a bonus that can be used as additional collateral to open positions. Code: CRYPTONEWS50 This promotion is available for a month after activation. Click the link below: PrimeXBT x CRYPTONEWS50FollowApple PodcastsSpotifyAmazon MusicRSS FeedSee All

In this episode, Andrew Smallwood is joined by Reece Register, CXO and Fo-Founder at CXO Worx. Reece and Andrew talk through what it means to think like a Chief Experience Officer, leading with the resident experience and building processes that support that, rather than focusing on processes first. With great insights from his time as a property manager himself, and working with property management clients, Reece brings a unique perspective.

In this episode, Andrew Smallwood is joined by Reece Register, CXO and Fo-Founder at CXO Worx. Reece and Andrew talk through what it means to think like a Chief Experience Officer, leading with the resident experience and building processes that support that, rather than focusing on processes first. With great insights from his time as a property manager himself, and working with property management clients, Reece brings a unique perspective.

Ian Rogers is a fascinating pioneer who has worked with some of the most famous brands on earth. He built beastieboys.com in the 90s, helped launch Beats Music and Apple Music, drove digital transformation at luxury giant LVMH, and today shapes the future of digital assets as Chief Experience Officer and Board member at Ledger - the world’s largest maker of cryptocurrency hardware wallets.He joins Adam Lang from France in the first half of a fascinating One On One.Find out more: https://fearandgreed.com.au/See omnystudio.com/listener for privacy information.

Ian Rogers is a technology and business executive whose career spans music tech, luxury retail, and crypto. He began by building early music websites in the 90s, including one for hip-hop group The Beastie Boys, before leading digital music at Yahoo!. Rogers went on to serve as CEO of Topspin and then Beats Music, which was acquired by Apple. In 2015, he became Chief Digital Officer at LVMH, helping modernize digital strategy across its portfolio of luxury brands. Since 2020, he has been Chief Experience Officer at Ledger, where he oversees consumer strategy for the crypto hardware company. ------ Thank you to the sponsors that fuel our podcast and our team: LMNT Electrolytes https://drinklmnt.com/tetra Use code 'TETRA' ------ Athletic Nicotine https://www.athleticnicotine.com/tetra Use code 'TETRA' ------ Squarespace https://squarespace.com/tetra Use code 'TETRA' ------ Sign up to receive Tetragrammaton Transmissions https://www.tetragrammaton.com/join-newsletter

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes Renata Robinson to discuss her personal struggles with infertility, her decision to adopt through the foster care system, and the challenges she faced in getting her son Preston's autism diagnosis and accessing resources to support him.Lloyd chats with Renata about her unwavering faith, determination, and love for Preston, as well as the importance of early intervention, advocacy, and finding community support for Preston's continued development and for his needs as an autistic child.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

This week on The Modern Customer Podcast, Dilip Bhatia, Chief Experience Officer at Lenovo, shares how Total Experience drives business outcomes. Lenovo, a $69B company operating in 180 markets, aligns every function around the customer—reducing churn, improving NPS, and embedding accountability. Guided by its vision of “Smarter Technology for All,” the company combines culture, design, and technology to turn experience into growth. Here's how Total Experience shows up at Lenovo:

Vance Morris is the President and Chief Experience Officer at the Deliver Service Now Institute. Vance has created the Systematic MAGIC framework that helps business owners craft unforgettable journeys that increases customer retention.    Along the way we discuss –Rock & Roll Birth Control Factory Security Guard (1:10), Systematic Magic (3:15), How to Carry a Tray (6:40), You Deserve Wow (7:45), Shift Happens (9:15), Moment Zero (11:50) and the Kiss Goodnight (12:50), Upping the Customer Experience (28:00), The Pirate Dentist (31:30), and the Hope Diamond (36:30).   Contact Vance and increase your “Wow” now @ - Deliver Service Now Grab your ways to Wow @ 52 Wows This podcast is teamed with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Help us reach our 300-scholarship goal for 2026. Send a donation, large or small, through PayPal @LukeLeaders1248, Venmo @LukeLeaders1248, or our website @ www.lukeleaders1248.com. Or – if you have a used vehicle you want to donate to LukeLeaders1248 access this hyperlink – CARS donation to LL1248.  Manager Memo seeks sponsors for the pod. If you have a product or service to promote, please email @ ov1dlen@gmail.com or www.lukeleaders1248.com Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.  

Episode 255: One of healthcare's biggest blind spots? When patients turn 18. It's the moment they age out of pediatrics and fall headfirst into a system designed to prioritize older, sicker adults. Physicians, stretched thin, reserve energy for complex cases, giving young adults shorter visits and less attention. That means early signs of medical trouble, like anxiety or preventive needs, go missed. Jason Guardino and Karen San, care experience experts at The Permanente Medical Group, are addressing this massive and often invisible problem head-on. The Permanente Medical Group found that younger patients in their twenties and thirties consistently gave lower satisfaction scores than both pediatric and senior patients.  “They didn't feel listened to and they felt dismissed,” Jason says. “They felt like there was a lack of compassion during that [medical] visit.” That sentiment, combined with rising anxiety, digital misinformation from things like social media, and a national shortage of mental health professionals, creates a high-stakes problem few health systems are equipped to solve. When doctors unintentionally triage young adults as low risk, this puts younger patients' health at risk, “If you don't slow down and focus on providing a great experience, you can miss something that could be potentially very dangerous for this patient,” Jason explains. Fixing this gap means rethinking how we treat both patients and providers, from doctors to nurses to clinicians. To drive change, The Permanente Medical Group is listening—literally. Through live feedback tools and real-time digital prompts, they're surfacing patient pain points. That data is changing how care teams engage with young adults and helping leaders understand the double bind facing providers: everyone needs high quality care, despite limited time and resources. Guests: Jason Guardino, Chief Experience Officer and Gastroenterologist, The Permanente Medical Group, and Karen San, Senior Director of Care Experience, The Permanente Medical Group Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Quotes 00:01:00 – Why young adults often feel overlooked in adult care 00:02:30 – The Net Promoter Score drop for post-pediatric, 18-year-old patients 00:04:00 – Pediatric expectations compared to the reality of adult care 00:06:00 – How provider triage creates blind spots 00:08:00 – Understanding complaints from young patients 00:09:30 – Social media and how people's anxiety levels impact care 00:10:30 – The mental health burden on primary care 00:12:00 – Listening at scale, with real-time feedback 00:13:30 – What patient ratings can reveal, data-wise 00:15:00 – Why compassion still beats automation Notable Quotes 00:00:05 “We don't set [children up] well for when they make a transition into adult medicine. There's an opportunity to strengthen our care delivery model to meet those expectations and the ever-changing patient expectations.” 00:00:07 “If you don't slow down and focus on providing a great experience, you can miss something that could be potentially very dangerous for this patient. Even if they're in the minority, I always say, if something happens a few percent of the time, somebody has to be in that small percentage of time—that [means] an injury can happen.” 00:00:08 “The system stressors disproportionately affect our younger members because the providers are using this as a kind of survival tactic. They're saving their energy for the more complex patients with more comorbidities. And so it's not affecting our older population the same way it is our younger.” 00:00:09 “We have found that the younger population [does] have heightened anxiety. And that's fueled by a number of things. Covid-19 affected their perception of health. Social media is affecting how they define what good looks like. And so they're looking to primary care providers, who may not be experts in mental healthcare, to provide that mental healthcare. And that also creates a friction point that we need to solve for.” 00:00:11 “We did a pilot of 5 of our 21 medical centers for several months. And then, in December of 2023, we launched it throughout the entire medical group—so, 21 medical centers and all of our patients. So we're about a year and four months into this, and right now, we're sitting at about 2.5 million results. We have about 1.5 million—what we call 'caring moments'—[where] patients write about their clinicians and the staff. And as we say, it's an expression of gratitude, appreciation, and love—like something we've never had before.” Resources Check out Episode 197 of Customer Confidential, where we interviewed Jason Guardino back in 2022 on the importance of compassion in healthcare: https://www.netpromotersystem.com/insights/compassion-in-healthcare-podcast/

In this episode of Small Biz Florida, host Tom Kindred continues coverage of the 2025 Veterans Florida Expo and Battle of the Pitches—an event designed to support and spotlight veteran entrepreneurs across Florida. The expo brings together a wide array of business resources, mentorship opportunities, and startup showcases, all aimed at helping veterans succeed in their entrepreneurial journeys. Tom interviews Paris Cheffer, Chief Experience Officer at JULO Strategy Global, an organization focused on guiding individuals from an employee mindset to a CEO mindset. Paris discusses JULO's approach to teaching vital CEO skills—such as automating tasks, effective scheduling, and mastering delegation—all crucial for business scalability and leadership. The conversation highlights the unique challenges veterans face when transitioning from military service to business ownership, and how structured training and mentorship can ease that shift. Paris also introduces JULO's CEO Exchange, a program where CEOs collaborate to solve real-world business challenges. This episode reinforces the power of mindset, leadership development, and peer support in building a thriving business. This podcast episode was recorded live at the 2025 Veterans Florida Expo and Battle of the Pitches hosted at the Hilton Tampa Airport Westshore. This podcast is made possible by the Florida SBDC Network and sponsored by Florida First Capital. Connect with Our Guest: https://julostrategy.com

Your apps are better, your processes smoother, your metrics stronger. But as members go increasingly digital, are you accidentally engineering yourself out of their lives?In this episode of Grow Your Credit Union, host Joshua Barclay and co-host Becky Reed welcome Tim Schmitt, Chief Experience Officer at PFP Services, to explore why the biggest member experience mistake might be hiding in plain sight, how protection products can become trust-builders instead of payment-killers, and what's actually driving credit union growth.A huge thanks to our sponsor, PFP Services. Credit Unions know that engagement is key to success. PFP Services brings expertise, resources, and passion to help you build strong connections with your members. Our goal is to grow your credit union together, forming lasting bonds every step of the way. Partnering with us means a mutually beneficial relationship with absolutely no cost! Visit familysecurityplan.com/credit-unions/ to learn more. 

[Guest Name] is the [Title] of the [Company Purpose/offering] company [CompanyName]. [Pronoun] shares [short summary of the episode]. Three essential items that we dive into. 1️⃣ [Item 1] 2️⃣ [Item 2] 3️⃣ [Item 3] Also, watch the entire episode on youtube. [link here]Links:[Company Name]Website: Linkedin: Facebook: Instagram:Twitter: Youtube: Fintech Confidential YouTube: https://fintechconfidential.com/watch Podcast: https://fintechconfidential.com/listen Notifications: https://fintechconfidential.com/accessLinkedIn: https://www.linkedin.com/company/fintechconfidentialTwitter: https://twitter.com/FTconfidential Instagram: https://www.instagram.com/fintechconfidential Facebook: https://www.facebook.com/fintechconfidentialSupportersSupport is provided by MPC 2023, the premier event for fintech leaders. This is your chance to shake hands and rub shoulders with the world's top experts in payments, loyalty, blockchain, digital currencies, cybersecurity, consumer privacy, and other emerging fintech solutions connecting you directly with the future of commerce. If you haven't already, mark your calendars for August 23rd through the 25th and join me and Fintech Confidential at the Westin Atlanta Perimeter North. When you sign up for FinTech confidential notifications, you will receive a discount from $50 to 100% off.Or use this link for $50 of registration. https://mpcevent.com/FTC50Time Stamps:[insert timestamps from transcript]This is a Production of Diamond D3, Media ABOUT: [Guest Name]: [Guest Bio][Company Name] : [Company info]Tedd Huff: Tedd Huff is the Co-Founder of Voalyre, and the President & Founder of Diamond D3, a professional services consulting firm focused on global payments and marketing. He is also a video podcast host and producer of Fintech Confidential.Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.Diamond D3, Media: A media creation, management, and production company delivering engaging content globally

Send us a textIn this episode of Soul of Travel, Season 6: Women's Wisdom + Mindful Travel, presented by @journeywoman_original, Christine hosts a soulful conversation with Christine Sperber.Christine Sperber, Co-Founder and Chief Experience Officer at MEA, is chief architect of the embodied, experiential aspects of its workshops and programs. She is a former World Cup snowboarder and serial entrepreneur who has launched and grown successful hotels, businesses, and industry-evolving ideas in the sports and hospitality worlds and beyond. The word her workshop participants use most often to describe her is “badass” in recognition of her irrepressible energy and ability to make things happen.As MEA co-founders, Christine and Chip worked together to turn the idea of a Modern Elder Academy into a reality. She is a devoted team builder whose authenticity, values-based leadership skills, and empathetic engagement create community wherever she focuses her attention. She is a passionate activist and steward of the land and is dedicated to creating transformative experiences that change people's lives. She makes everything she gets involved in more fun, more meaningful, and more human.Christine Winebrenner Irick and Christine Sperber discuss:· Transforming the idea of a “midlife crisis” into a Midlife Chrysalis· Creating community for important conversations and meaningful connections· Seeking wisdom and knowledge during life transitions and the need for more support, including during menopause, empty-nesting, retirement and more· MEA's upcoming Women's Health: Reclaim Your Agency, Power, and Freedom retreat· Joy as ResistanceJoin Christine now for this soulful conversation with Christine Sperber.

Greg Hayes, City Director of Parks, Forestry and Recreation joins to talk about the storm clean up updates in Forest Park. Matt Sebek, Chief Experience Officer with St. Louis CITY SC joins to discuss CITY SC to Welcome Fans and Dogs to Watch CITY2 in Action During Energizer Park's Upcoming Pups at the Park Presented by Purina; New team pet announcement soon.

We revisit our conversation with Frances Ibe, Chief Experience Officer at Tide. Frances shares invaluable insights on her journey from developer to product leadership and how to avoid common pitfalls during the discovery process.Chapters01:07 – Meet Frances Ibe02:05 – Common Discovery Pitfalls03:34 – Embedding Continuous Discovery04:51 – The Myth of Talking to 20 Customers06:38 – What is a Data Prototype?08:03 – Building Confidence in Product Bets10:42 – Sharing Insights Across the Business13:52 – Keeping Sprint Reviews Engaging15:49 – Discovery Through Observation17:21 – Responding to Data-Driven Disruption18:30 – The Power of Storytelling20:49 – Training Teams in Storytelling22:36 – Maintaining Message Consistency23:48 – Collaborating Across Disciplines25:01 – Francis' Game-Changing AdviceFeatured Links: Follow Frances on LinkedIn | Tide | 'Six things we learned at the Pendomonium and #mtpcon roadshow - London 2024' feature by Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

According to award-winning strategist Beth Lawrence, it's not the format, it's how people feel. In this episode of Production Value Matters, host Matthew Byrne sits down with Beth Lawrence, an award-winning event strategist and Chief Experience Officer of Beth Lawrence Meetings & Events, to explore how empathy and personalization can elevate event strategy in a time of uncertainty and pressure.Beth shares candid stories from her 20+ year career in luxury hospitality and event planning, including how she navigated the 2020 pivot with resilience and empathy. She dives into how audience understanding is the key to driving meaningful ROI and long-term community building. From designing with the five senses to rethinking sponsorship logistics, Beth explains why experience and execution aren't separate, they're one and the same.What You'll Learn:Why “anxiety is a superpower” for planners—and how to turn stress into strategyHow to design events that consider how people actually interact, not just consume contentWhat the “five senses of your brand” are and how they deepen memory and impactHow to plan for different personality types (introverts, ambiverts, extroverts)Why audience understanding must come before format (virtual/hybrid/live)How micro-events and intentional design are reshaping B2B event successWhy event logistics = stakeholder experience—especially for sponsors and speakersThe surprising downsides of over-investing in event tech (like apps)How to design with values and create ripple effects beyond the eventAbout the Guest:Beth Lawrence is an award-winning event strategist and the Chief Experience Officer of Beth Lawrence Meetings & Events. With over 20 years in luxury hospitality and a CMP designation, Beth has produced high-impact experiences for clients like Independence Blue Cross, Public Interest Law Center, and the New Jersey Historical Commission. She's also the former host of The Type A+ Podcast, where she offered tips for balancing life and business. Beth brings a human-first lens to every project, blending empathy, logistics, and brand alignment to create lasting event experiences.Follow Matt on LinkedIn: linkedin.com/in/matthewbyrnecsepFollow Beth on LinkedIn: https://www.linkedin.com/in/bethlawrencecmp/For additional resources for #eventprofs visit www.productionvaluematters.comFor additional resources for #eventprofs visit www.productionvaluematters.comCheck out our 3 most downloaded episodes:Measuring Value in Your Events: Insights from Jodi CollenEducating Clients and Managing Expectations in Event Production with Fransiska WeckesserThe Intersection of Event Planning and Psychology with Victoria Matey Hosted on Acast. See acast.com/privacy for more information.

In this episode of Dimensions of Diversity, host Lloyd Freeman welcomes Donna Hughes to discuss her work with her leadership development and advisory firm that provides coaching services to leaders across various industries. With an extensive background as an attorney, in-house counsel, and chief people officer, Donna has firsthand experience navigating major organizational changes and challenges. Lloyd and Donna discuss how that experience informs her coaching approach, which focuses on supporting leaders through periods of significant transition and growth.Lloyd chats with Donna about her background transitioning from a legal career to becoming an executive coach, and discusses the key elements of successful coaching relationships, including overcoming stigma, addressing diversity and inclusion considerations, and helping clients navigate ideological differences.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I.

How do you modernize customer experience in a legacy industry without losing the trust it was built on? That's the challenge Allison Landers, Chief Experience Officer of Banking and Lending at UBS, is solving every day. In this episode of The Modern Customer Podcast, Allison shares how UBS is scaling digital banking while preserving the high-touch service clients expect—and why CX is not just about delight. It's about protecting relationships and earning loyalty at every step. Inside the episode: Why UBS expanded into credit cards and mortgages How journey mapping helps fix what matters most What it takes to lead CX across legacy systems and siloed teams Why modern CX leaders must be relentless operators—not just visionaries This is a must-listen for CX leaders navigating complexity, scale, and rising expectations. Listen now! Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

Today on the Invest In Her podcast, host Catherine Gray talks with Avery Hale Smith, Chief Experience Officer at Backroads, the world's leading active travel company. Born into a family of entrepreneurs, Avery was inspired early on by global travel, cultural engagement, and a strong sense of purpose. Since joining Backroads, founded by her father Tom Hale, she has led major innovations in guest experience and business development, including the launch of Women's Adventures and a new segment tailored for travelers in their 30s and 40s. With a background in psychology, communications, and social advocacy, Avery is a visionary leader shaping the future of active travel. In this uplifting episode, Avery shares her journey of returning to the family business and helping lead it into its next era with a fresh, inclusive, and mission-driven approach. She and Catherine explore how travel can foster connection, empowerment, and global consciousness. Avery discusses her passion for people-first leadership, building meaningful customer experiences, and launching travel products that inspire joy, wellness, and exploration. Her story is a powerful reminder of how combining passion with purpose can open up a world of impact.   https://www.showherthemoneymovie.com https://svwomenfoundersfund.vc www.sheangelinvestors.com    Follow Us On Social Facebook @sheangelinvestors Twitter (X) @sheangelsinvest Instagram @sheangelinvestors & @catherinegray_investinher LinkedIn @catherinelgray & @sheangels   #InvestInHer #FinancialWellness #WomenInFinance #FinancialEmpowerment #MoneyMindset #InclusiveFinance #FintechForGood #BehavioralEconomics #WealthBuilding #FinancialHealth #EmpowerWomen #MoneyMatters #SheAngelInvestors #InvestInYourself #FinancialFreedom  

In this episode of Dimensions of Diversity, host Lloyd Freeman reflects on a conversation he had recently during a Women's History Month Webinar in which he welcomed three women leaders, La-Toya Hackney, Sophia Lee, and Joan Carter – to discuss their experiences and insights on navigating corporate leadership roles and board service.Together, the trio discuss their personal journeys, the challenges they have faced, and the strategies they have employed to succeed in their respective corporations in what's oft considered a male-dominated space.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I. 

Welcome back! In this episode, Kristen and Lauren are joined by Trevor Minton, Chief Experience Officer at Openfield in Cincinnati. Join us as we discuss the ways we've seen the design industry narrow and focus on specialities, using design as a mindset and solving problems outside of your job, and the importance of being flexible and accepting new technologies in an ever-evolving landscape of design tools. We cover how to be a problem solver instead of a problem finder and important moments in the growth of a young designer's career. Host, Producer, & Editor - Mark CelaHost, Director, & Script Writer - Kristen PericleousHost, Social Media Manager, Social Media Content Creator, & Editor - Dan LawsonHost, Website Director - Lauren DeMarks

In this episode of Dimensions of Diversity, host Lloyd Freeman reflects on a conversation he had recently during a Black History Month Webinar in which he welcomed a trio of diversity, equity, and inclusion leaders at prestigious law schools to discuss the impact a recent Supreme Court decision in Students for Fair Admissions v. Harvard and UNC has had on college and law school admissions, particularly for Black students.The three panelists – Alison Ashe-Card, Lauren Jackson, and Rhasheda Douglas – provide insights on the challenges and potential strategies for maintaining diversity in higher education in the wake of this ruling.Dimensions of Diversity is a podcast created by Buchanan Ingersoll & Rooney, highlighting diversity in the workplace. Hosted by Lloyd Freeman, Chief Experience Officer, the podcast features meaningful conversations with industry and community leaders working to advance D&I.

Send us a textIn this episode of Soul of Travel, Season 6: Women's Wisdom + Mindful Travel, presented by @journeywoman_original, Christine hosts a soulful conversation with Avery Hale Smith.Avery Hale Smith is the Chief Experience Officer at Backroads, where she brings a lifelong passion for travel, cultural connection and guest experience. Her global consciousness and love of outdoor adventure was inspired by her family's extensive travels and time spent in nature throughout her childhood. Her passion for creating meaningful impact began early—at age 12, she founded a nonprofit focused on social advocacy, a commitment that was later recognized by the United Nations. Avery now forges new paths in travel at Backroads as Chief Experience Officer—a role for which she was recognized as one of the “Top 50 Women Chief Experience Officers of 2025” by Women We Admire. Avery Hale Smith looks forward to the future at Backroads, working alongside her father on a mission to open up a world of possibilities and experiences to as many people as possible through the joys of active travel.Christine and Avery discuss:How travel has shaped her as a leaderThe ways in which travel is a reflection of our world Wellness beyond catchphrases and quick fixesWomen's Adventures and the 30's-40's trips launching this June at Backroads Join Christine for this soulful conversation with Avery Hale Smith.

What if the difference between your best month ever and losing a loyal customer came down to one phone call?In this episode, Ryan sits down with David Powers, a Chief Experience Officer at Rooter Hero Plumbing and CX Riot Radio host, to dig into how most home service companies get call centers wrong - and how it's costing them more than they think. David shares what he's learned from decades running call centers (starting at age 17!) and now leading the ultra-efficient, ultra-human customer support engine at Rooter Hero.You'll learn:Why treating employees better always leads to better customer service.What a 5-minute response window does for conversion rates.How real-time data (even on a smartwatch!) is changing the game.The biggest mistake small shops make when it comes to incoming leads.And what AI should (and shouldn't) be doing in your service business.If you think having “just one CSR” means these lessons don't apply to you, think again. David's insights prove this stuff matters whether you have 1 tech or 100.Connect With David:Website: https://rooterhero.com/LinkedIn: https://www.linkedin.com/in/davidjpowers2/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Childfree wealth is more than a financial label—it's a life-aligned strategy for people who are building a future without children. In this insightful conversation, Bri Conn, Chief Experience Officer at Childfree Wealth, shares real-world advice and planning strategies tailored specifically for those navigating money and life without the traditional legacy path.If you've ever searched for retirement planning without kids or felt overwhelmed by financial advice that assumes you have a family to support, this episode is for you. Bri unpacks why standard calculators and advisors often miss the mark for dual income no kids finances, and how her expertise directly supports the goals and concerns of soloists and childfree couples.We discuss how to adapt the FIRE without kids philosophy, avoid the trap of over-saving, and embrace the Die With Zero strategy—all while protecting your future with smart long-term care planning childfree. Bri's experience working with clients nationwide reveals a powerful truth: your goals, values, and freedom matter just as much—if not more—than outdated societal scripts.This podcast gives clarity to those who ask:"Am I saving enough without kids to support?""What does a fulfilling financial life look like for me?""Do I need to build a legacy if I don't plan to pass down wealth?"With Bri's expertise, you'll learn how to simplify your financial systems, define what “enough” looks like, and confidently build a plan rooted in your values. Whether you're just getting started or already on the FIRE path, this episode offers valuable insight on childfree money management, financial planning for soloists, and no legacy wealth planning—so you can live your richest life, your way.

What does it mean to own something in a world where everything is digital? In this episode of Tech Talks Daily, I sit down with Ian Rogers, Chief Experience Officer at Ledger, to unpack the growing importance of digital ownership in the age of AI, blockchains, and digital identity. With more than 6 million devices sold and 20 percent of the world's crypto secured, Ledger has become a trusted name in both consumer and enterprise digital asset security. But this conversation goes far beyond crypto wallets. Ian explains why self-custody matters, how Ledger devices actually work, and what separates them from traditional custodial models. "Giving people the ability to securely own their own digital private property is fundamentally what we're all about," Ian says, breaking down a complex topic in a way that's both clear and urgent. We also talk about the convergence of AI and blockchain, the risks of relying on cloud-based security, and why digital proof and provenance are becoming essential in our online lives. Whether you're just starting out or already immersed in Web3, this is a conversation that connects the dots between identity, security, and personal empowerment. What does responsible digital freedom look like? And are you ready to take ownership? I'd love to hear what you think. Get in touch and let me know what digital ownership means to you today.  

Welcome back to The Richer Geek Podcast! Today, we're switching things up with a powerful conversation on redefining wealth and lifestyle. Our guest is Bri Conn, Chief Experience Officer at Childfree Wealth®, a life and financial planning firm dedicated to helping childfree and permanently childless people design a life they love. Bri shares her journey into this unique space, the principles behind their approach, and how the FILE (Financial Independence, Live Early) philosophy encourages living fully, now, not just in retirement. It's time to rethink what financial freedom really means. In this episode, we're discussing… Why Child-Free Financial Planning Is Different: Traditional money strategies often don't reflect the goals of those without children, like the desire for experiences over inheritance. Start With Life, Then Build the Finances Around It: Discover how leading with your ideal lifestyle can shape a more purpose-driven financial plan. Understanding the FILE Philosophy: Financial Independence, Live Early promotes reducing work-related stress now to make room for joy and freedom long before retirement age. You May Need Less Than You Think: Learn why many child-free individuals overestimate retirement needs based on outdated assumptions. Early Planning = More Freedom: The earlier you start, the sooner you can travel, give, create, or pursue passion projects without financial stress. Spending & Giving With Intention: Bri offers a practical strategy, matching your fun spending with charitable giving to overcome guilt and create impact. Being a Supportive Ally: Understand how to support child-free individuals without making assumptions about their lives or finances. Tools & Resources for Child-Free Living: From financial checkups to lifestyle design coaching, explore what's available to help you build a life you love.   Resources from Bri      LinkedIn | Childfree Wealth® | The Childfree Guide to Life and Money by Dr. Jay Zigmont Resources from Mike and Nichole      Gateway Private Equity Group |  Nic's guide | Franchise With Bob

How do you lead customer experience in an industry most people overlook? This week on The Modern Customer Podcast, Suzie Dieth, Chief Experience Officer at NRG, shares how her team is reshaping the way 7.5 million customers experience energy. She explains how NRG blends smart home tech, AI, and cross-functional teamwork to create personalized, proactive experiences that build trust, even in a space customers rarely think about. Key topics in this episode:  ✅ Making customer experience visible in a behind-the-scenes industry  ✅ A hub-and-spoke model for company-wide CX ownership  ✅ Using AI to support agents and solve complex issues   ✅ Leading cultural transformation post-acquisition 

Today, I interview Patty de Vries, who grew up in a challenging environment where she felt the weight of constantly meeting expectations, pushing herself to succeed while disconnecting from her own needs.She learned early on to stay quiet and observe, taking her mother's saying, "children should be seen and not heard," to heart. She also pushed herself to meet high expectations as an athlete, training with intensity from a young age. This drive helped her achieve success, but it came at a cost, as she often ignored her own physical and emotional needs.Much later in life, a severe back injury forced her to slow down and reconnect with herself. This physical setback gave her the time and space to reflect, reconnect with nature, and rediscover a deeper connection with her body and spirit, breaking free from the old patterns that had kept her silent.Today, Patty shares what she's learned about letting go of expectations, listening deeply, and finding her true voice. She encourages others to break free from old patterns, reconnect with their authentic selves, and embrace the energy that moves through every cell of their being.__________________As the Chief Experience Officer at Living Well USA, Patty de Vries has dedicated her life to guiding individuals and teams toward meaningful transformation. With a background in psychology, a distinguished athletic career at Stanford, and decades of experience in wellness leadership, including roles at Stanford University, she blends science, spirituality, and practical wisdom to help people align their thoughts, energy, and actions with their true potential.__________________Find Patty here:https://livingwellusa.com/https://www.linkedin.com/in/pattydevries/https://www.facebook.com/pattypurpurdevrieshttps://www.youtube.com/@livingwellusahttps://www.instagram.com/livingwellca/Support the showI'm Dr. Doreen Downing and I help people find their voice so they can speak without fear. Get the Free 7-Step Guide to Fearless Speaking https://www.doreen7steps.com​.

This interview was recorded live on May 1st for UserTesting's ThiS Connect City Tour. Interested in joining us for our next live show? We're joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we'll talk about customer experience, innovation, and the real impact of AI.

Ankur Mathur on moving from enterprise to start-up Ever an optimist, Ankur Mathur is always looking to the future for exciting new opportunities. Formerly at Accenture and now the Founder and Chief Experience Officer of REVEL Moments Ankur has vast experience leading change at both large enterprises and start-ups. This week Ankur joins Tammy to share tips on how to create a start-up within a large organization and also the benefits and risks of going out on your own. He also shares what he's most excited about in the world of tech and how AI could impact the traditional consulting industry. Please note that the views expressed may not necessarily be those of NTT DATA.Links: REVEL Moments Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

HR is at a tipping point: lead with data or risk being led by others. As organisations face growing complexity - from AI disruption to shifting stakeholder expectations - the role of HR is changing fast. Today's Chief People Officers are expected to do more than care for culture - they're expected to influence strategy, shape business outcomes, and back it all up with data. In this episode of the Digital HR Leaders podcast, host David Green is joined by Dean Carter, former Chief People Officer at Patagonia, Sears, Fossil, and Guild, and now Founder and Chief Experience Officer at Modern Executive Solutions. Dean has spent his career pushing HR beyond tradition, embedding people analytics at the core of strategy and helping organisations hire the next generation of transformative HR leaders. Tune in, as they explore: The story behind Dean's analytics awakening, and how it reshaped his approach to HR Why so many HR teams get stuck in “dashboard delivery”, and how to move toward insight and impact How renaming his team to “Insights and Outcomes” changed executive expectations The measurable business and human value of Patagonia's four-day workweek Why HR must reclaim workforce planning, and treat it as a strategic lever, not a finance function Today's Heads of People Analytics skillsets need to step into CPO roles What separates data-driven HR teams that lead from those that react This episode, sponsored by Worklytics, brings clarity and urgency to a conversation every people leader needs to hear. It is more than a call for better reporting - it's a roadmap for turning HR into a strategic powerhouse. Worklytics helps leaders understand how work actually happens with data-driven insights into collaboration, productivity and AI adoption. By analysing real work patterns - from meetings to tool usage - they empower teams to work smarter, not harder. And here's something special: Worklytics is offering Digital HR Leaders listeners a complimentary AI adoption assessment to understand how your teams are really using AI - and where untapped potential lies. But don't wait - spots are limited. Learn more at worklytics.co/ai Hosted on Acast. See acast.com/privacy for more information.

Today's guest knows exactly why your customers aren't buying and she's not afraid to say it. Eitan Koter chats with Angela Gearhart, Chief Experience Officer at MediaMax, who's helped brands go from stuck to scaling by making customer experience actually mean something.Angela breaks down why “value” isn't about price, what most brands get wrong about loyalty, and how to figure out what makes your brand truly different. They also get into unified commerce, AI, and why your website alone isn't going to cut it anymore.If you're trying to connect the dots between product, messaging, and what your customer actually cares about, this episode will help you get there.Website: https://www.vimmi.net Email us: info@vimmi.net Podcast website: https://vimmi.net/mastering-ecommerce-marketing/ Talk to us on Social:Eitan Koter's LinkedIn: https://www.linkedin.com/in/eitankoter/ Vimmi LinkedIn: https://il.linkedin.com/company/vimmi YouTube: https://www.youtube.com/@VimmiCommunications Guest: Angela Gearhart, Chief Experience Officer & Co-Founder at MediaMaxxAngela Gearhart's LinkedInMediaMaxxWatch the full Youtube video here:https://youtu.be/nIfAIXAZJDYTakeaways:Curiosity, empathy, and creativity are essential in retail today.Value creation is crucial in uncertain economic times.Shopping experiences must be seamless and frictionless.Community goes beyond loyalty; it fosters advocacy.Existing customers are the richest source of sales.Retail has transformed; it's no longer just about physical stores.AI is a powerful tool but requires clear objectives.Unified commerce focuses on seamless shopping experiences.Retailers must clarify their sales strategies and tactics.Understanding consumer insights is key to successful marketing.Chapters:00:00 Introduction to Angela Gearhart03:15 The Evolving Retail Landscape08:51 Understanding Consumer Value12:54 Finding True Differentiators20:26 Unified Commerce Explained24:46 Challenges in Retail Today27:26 Exciting Trends in Marketing and AI

GDP Script/ Top Stories for May 3rd Publish Date: May 3rd PRE-ROLL: From the BG AD Group Studio Welcome to the Gwinnett Daily Post Podcast. Today is Saturday, May 3rd and Happy Birthday to James Brown I’m Peyton Spurlock and here are your top stories presented by Gwinnett KIA Mall of Georgia. GGC’s patient navigation program one of only a handful in the country Georgia Banking Company names new executive team members Truck driver, train crew walk away from collision in Buford without injuries Plus, the Stripers report with Dylan Dodd All of this and more is coming up on the Gwinnett Daily Post podcast, and if you are looking for community news, we encourage you to listen daily and subscribe! Break 1: 07.14.22 KIA MOG STORY 1: GGC’s patient navigation program one of only a handful in the country Patient navigators, a growing role in healthcare, help patients overcome barriers to care, improving outcomes for chronic and complex conditions. Georgia Gwinnett College (GGC) offers one of the few bachelor’s programs in patient navigation, growing from 24 to 276 students since its 2021 launch. Eduardo Montero, a GGC student, chose this path to assist patients in navigating the healthcare system, emphasizing compassion and advocacy. Originating from a 1990 pilot program by the American Cancer Society, the field addresses financial, access, and emotional barriers. With demand projected to grow 14% by 2032, GGC’s program prepares students for diverse healthcare careers or advanced studies. STORY 2: Georgia Banking Company names new executive team members Georgia Banking Company CEO Bartow Morgan Jr. announced two leadership promotions. Jeff Kraus is now Chief Financial Officer, bringing 25 years of financial expertise, including roles as CFO and treasurer. He’ll oversee financial operations and strategic growth. Margaret Whieldon steps into the Chief Experience Officer role, leveraging her 25+ years in marketing to enhance customer and employee experiences. She’ll focus on fostering collaboration and ensuring customer voices are heard. Both joined the bank in 2021, and Morgan praised their leadership as key to the bank’s future success. STORY 3: Truck driver, train crew walk away from collision in Buford without injuries A train collided with a semi-truck in downtown Buford on Tuesday at the Little Mill Road railroad crossing, causing significant debris but no injuries. Videos on social media show the truck stopped on the tracks despite signage warning against it. The Norfolk Southern train, blowing its horn, struck the truck, tearing its trailer apart and scattering debris. Some trailer pieces remained attached to the train as it stopped further down the tracks. Gwinnett County Police confirmed the truck driver ignored posted warnings, and the accident report is pending release. We have opportunities for sponsors to get great engagement on these shows. Call 770.874.3200 for more info. We’ll be right back Break 2: STRIPERS INTERVIEW Break 3: STORY 6: Lawrenceville Announces Schedule For Summer Concert Series Lawrenceville’s LIVE in the DTL outdoor concert series returns this summer at the Lawrenceville Lawn, running from May 16 to September 12. The series kicks off with the Ultimate Dolly Parton Tribute, featuring a Dolly Look-Alike Contest with a $250 prize. Concerts are free, with food trucks starting at 6 PM, and VIP packages available for an upgraded experience. Guests can enjoy live music, local food, and explore downtown shops and breweries. Free parking is available, and event details, including food truck info, will be shared on The DTL website. STORY 7: Brookwood High grad wins Flavor of Georgia award for best barbecue sauce James Argo’s Oconee Gold Georgia Sweet Peach barbecue sauce won the Barbecue Sauce category in the 2025 UGA Flavor of Georgia competition, which featured over 170 entries. Argo, a Statham resident and Brookwood High graduate, has been perfecting his sauces since the early 2000s. Oconee Gold products are sold locally in Gwinnett County and online. The Flavor of Georgia contest, organized by UGA’s College of Agricultural and Environmental Sciences, highlights innovative Georgia-made food products, boosting sales and recognition for participants since 2007. This year’s winners showcase the state’s rich culinary heritage. We’ll have closing comments after this Break 4: Ingles Markets 2 Signoff – Thanks again for hanging out with us on today’s Gwinnett Daily Post Podcast. 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