Podcasts about Patient experience

Risa Arin doesn't just talk about health literacy. She built the damn platform. As founder and CEO of XpertPatient.com (yes, expert with no E), Risa's taking a wrecking ball to how cancer education is delivered. A Cornell alum, cancer caregiver, and ex-agency insider who once sold Doritos to teens, she now applies that same marketing muscle to helping patients actually understand the garbage fire that is our healthcare system. We talk about why she left the “complacent social safety” of agency life, how her mom unknowingly used her own site during treatment, what it's like to pitch cancer education after someone pitches warm cookies, and why healthcare should come with a map, a translator, and a refund policy. Risa brings data, chutzpah, and Murphy Brown energy to the conversation—and you'll leave smarter, angrier, and maybe even a little more hopeful.RELATED LINKS• XpertPatient.com• Risa Arin on LinkedIn• XpertPatient & Antidote Partnership• XpertPatient Featured on KTLA• 2024 Health Award BioFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Stem Cell Therapy, Longevity & Regenerative Healing with Joshua Ketner Josh Ketner is a pioneer in the field of regenerative medicine. Josh is not only the insightful author of 'The Ultimate Guide to Stem Cell Therapy,' but he's also the visionary founder of Dream Body Clinic, nestled in tropical Puerto Vallarta, Mexico. At Dream Body Clinic, Josh and his team specialize in cutting-edge treatments like mesenchymal stem cell therapies, along with Human Growth Hormone (HGH) and other innovative age-defying medicines. In this powerful episode, we sit down with Joshua Ketner, founder of DreamBody Clinic in Mexico, to explore how stem cell therapy is transforming the future of health and longevity. Episode highlights: ✔ How stem cells work (hint: they're not what you think) ✔ Why patients are traveling to Mexico for affordable regenerative care ✔ Conditions treated: arthritis, autoimmune diseases, organ issues & more ✔ Success stories that defy the odds and how treatments can add quality years to your life. ✔ How hormone therapy & DNA methylation testing support anti-aging ✔ The truth about safety, U.S. regulations, and stem cell myths Chapters   06:23 Understanding Stem Cells, the sciene and Their Function 17:31 Common Conditions Treated at DreamBody Clinic 19:40 Addressing Skepticism and Success Stories 20:39 Treatment Process and Patient Experience 22:34 Safety and Side Effects of Treatments 30:27 Safety and Efficacy of Stem Cells in Cancer Treatment 33:26 Success Stories: Overcoming Autoimmune Conditions 36:55 Preventative Measures for Longevity 41:34 The Importance of Blood Work for Weight Loss 43:06 Understanding Treatment Costs and Transparency   This conversation breaks down complex science into actionable insights for anyone seeking pain relief, age reversal, and optimal health. Helpful links and resources: Learn about Dream Body Clinic https://www.youtube.com/@DBCStemCells Purchase Joshua's book here FB: facebook.com/dreambodyclinic IG: @clinicdreambody

Cameron is joined by Terri Ross, practice growth consultant and sales trainer, and they discuss the critical importance of business acumen for medical practitioners. They explore the challenges practitioners face in learning how to run their practices effectively, the operational blind spots that limit scalability, and the vital role of front desk staff in patient acquisition. They emphasize the need for structured training and a focus on data-driven decision-making to enhance patient experiences and foster long-term relationships.Cameron and Terri Ross delve into the intricacies of the aesthetics business, focusing on patient spending patterns, the importance of treatment plans, and maximizing revenue through effective consultations. They talk about the need for better business education in the aesthetics field, emphasizing the significance of understanding pricing strategies, financial metrics, and the power of data in making informed business decisions. They also highlight the importance of regular meetings and networking opportunities in fostering growth and success in the industry.Listen In!Thank you for listening to this episode of Medical Millionaire!Takeaways:Practitioners often lack business acumen, which is crucial for success.Many practices fail due to a lack of structure and understanding of financials.Training for front desk staff is essential for effective patient acquisition.Sales in aesthetics is about understanding patient emotions and needs.Consultation processes need to be standardized and focused on patient education.Practices should invest in training to improve their operational efficiency.Data-driven decision-making can significantly enhance practice growth.The aesthetics industry has a gap in business education that needs to be addressed.Practitioners must recognize the importance of their front desk staff in the sales process.Building lasting patient relationships requires a transformation in consultation approaches. Every patient is underspending on treatments.Implementing treatment plans can significantly increase patient spending.Consultations are crucial for generating revenue.Many practices operate at only 50-65% utilization rates.The aesthetics industry is leaving billions on the table due to underutilization.Aesthetics is a serious business that requires business acumen.Understanding gross margins is essential for pricing strategies.Regular meetings can lead to more opportunities for change.Data-driven decisions can enhance business performance.Networking at conferences can provide valuable insights and connections.Unlock the Secrets to Success in Medical Aesthetics & Wellness with "Medical Millionaire"Welcome to "Medical Millionaire," the essential podcast for owners and entrepreneurs inMedspas, Plastic Surgery, Dermatology, Cosmetic Dental, and Elective Wellness Practices! Dive deep into marketing strategies, scaling your medical practice, attracting high-end clients, and staying ahead with the latest industry trends. Our episodes are packed with insights from industry leaders to boost revenue, enhance patient satisfaction, and master marketing techniques.Our Host, Cameron Hemphill, has been in Aesthetics for over 10 years and has supported over 1,000 Practices, including 2,300 providers. He has worked with some of the industry's most well-recognized brands, practice owners, and key opinion leaders.Tune in every week to transform your practice into a thriving, profitable venture with expert guidance on the following categories...-Marketing-CRM-Patient Bookings-Industry Trends Backed By Data-EMR's-Finance-Sales-Mindset-Workflow Automation-Technology-Tech Stack-Patient RetentionLearn how to take your Medical Aesthetics Practice from the following stages....-Startup-Growth-Optimize-Exit Inquire Here:http://get.growth99.com/mm/

Alexandra is on a mission to raise the vibration of our collective consciousness. As an Energy Healer and Spiritual Advisor, she uses the tools of psychedelic medicine and integration, mindfulness practices such as meditation and breathwork, and the metaphysical practice of Reiki to help heal the mind, body, and soul. Through her self-healing journey to overcome developmental trauma and anxiety, along with a profound spiritual transformation, she was prepared and called to be a channel of healing for others. She embraces clients with compassionate understanding to help them tap into their higher selves and live more fulfilled lives. Alexandra has worked with hundreds of clients in group and individual settings. Previously she was an Integration Guide at Mindbloom and the Director of Patient Experience at Wonder Sciences. She is double Reiki Master certified by the International Center for Reiki Training. Her other training includes a 400-hour mentorship with Shipibo Shamans, Fluence Introduction to Ketamine, Heart Coherence Healing, and Psychic and Medium Development. She is currently pursuing a Master of Science in Consciousness, Spirituality, and Transpersonal Psychology, and has a B.A. in journalism.In addition to her professional work, Alexandra is passionate about increasing access to holistic wellness and supporting BIPOC and marginalized communities. Her philanthropic endeavors include leading mindfulness workshops and leadership advising for Vista Del Mar, a non-profit providing trauma-informed care and mental health services to the most vulnerable children and families in Southern California. She believes that by healing ourselves and raising consciousness, we improve the wellbeing of the planet and all its inhabitants.To connect with Alexandra, visithealeralexandra.com @healeralexandra on IG 

Dr. Jamie Wells is back—and this time, she brought a book. We cover everything from biomedical design screwups to the glorified billing software known as the EHR. Jamie's new book, A Clinical Lens on Pediatric Engineering, is a masterclass in what happens when you stop treating kids like small, drunk adults and start designing medicine around actual human factors. We talk about AI in pediatric radiology, why drug repurposing might save lives faster than biotech IPOs, and the absurdity of thinking one-size-fits-all in healthcare still works.Jamie's a former physician, a health policy disruptor, a bioethicist, an MIT director, and a recovering adjunct professor. She's also a unicorn. We dig into the wonk, throw shade at bad design, and channel our inner Lisa Simpsons. This one's for anyone who ever wondered why kids' hospitals feel like hell and why “make it taste like bubblegum” might be the most important clinical innovation of all time. You'll laugh, you'll learn, and you might get angry enough to fix something.RELATED LINKSJamie Wells on LinkedInBook: A Clinical Lens on Pediatric Engineering (Amazon)Book on SpringerDrexel BioMed ProfileGlobal Blockchain Business CouncilJamie's HuffPost ArticlesFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Alexandra is on a mission to raise the vibration of our collective consciousness. As an Energy Healer and Spiritual Advisor, she uses the tools of psychedelic medicine and integration, mindfulness practices such as meditation and breathwork, and the metaphysical practice of Reiki to help heal the mind, body, and soul. Through her self-healing journey to overcome developmental trauma and anxiety, along with a profound spiritual transformation, she was prepared and called to be a channel of healing for others. She embraces clients with compassionate understanding to help them tap into their higher selves and live more fulfilled lives. Alexandra has worked with hundreds of clients in group and individual settings. Previously she was an Integration Guide at Mindbloom and the Director of Patient Experience at Wonder Sciences. She is double Reiki Master certified by the International Center for Reiki Training. Her other training includes a 400-hour mentorship with Shipibo Shamans, Fluence Introduction to Ketamine, Heart Coherence Healing, and Psychic and Medium Development. She is currently pursuing a Master of Science in Consciousness, Spirituality, and Transpersonal Psychology, and has a B.A. in journalism.In addition to her professional work, Alexandra is passionate about increasing access to holistic wellness and supporting BIPOC and marginalized communities. Her philanthropic endeavors include leading mindfulness workshops and leadership advising for Vista Del Mar, a non-profit providing trauma-informed care and mental health services to the most vulnerable children and families in Southern California. She believes that by healing ourselves and raising consciousness, we improve the wellbeing of the planet and all its inhabitants.To connect with Alexandra, visithealeralexandra.com @healeralexandra on IG 

The Bulletproof Dental Podcast Episode 399 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak GUEST: Amir Mansouri, SprintRay DESCRIPTION In this episode of the Bulletproof Dental Practice Podcast, Dr. Amir Mansouri, co-founder of SprintRay, shares his journey into 3D dental printing and discusses how this technology is transforming dental practices. The conversation covers the evolution of dental technology, the importance of patient experience, and why practices must adopt 3D printing to stay competitive. Dr. Mansouri also explores the integration of AI in dental design, the role of empowering dental staff, and how these innovations are improving patient care through same-day solutions. TAKEAWAYS SprintRay simplifies 3D printing for dental practices, with Dr. Mansouri's engineering background driving innovation Over 60% of dental practices now use digital solutions like intraoral scanners Night guards are the ideal starting point for practices new to 3D printing Material science challenges are being addressed through Sprint Ray's high ceramic content MIDAS technology The future will see coexistence of milling and printing, with same-day dentistry favoring 3D solutions Entry-level 3D printers now cost around $10,000, while ovens range $10,000-$15,000 AI is simplifying dental design processes and empowering dental assistants Same-day restorations improve patient care and reduce temporary retention issues User-friendly technology is essential for successful staff implementation The dental industry thrives on collaboration and continuous innovation CHAPTERS 00:00 Introduction to Dr. Amir Mansouri and SprintRay 02:01 The Journey into 3D Dental Printing 10:08 Progression of 3D Printing Applications 11:48 The Importance of Patient Experience 13:05 Current State of 3D-Printed Restorations 16:05 Advancements in Material Science 20:52 The Future of 3D Printing in Dentistry 29:10 Understanding the Cost of Dental Technology 35:05 3D Printing in Dentistry: Accessibility and Cost 37:04 The Role of AI in Dental Design 39:55 Empowering Dental Assistants with Technology 44:01 The Future of Dentistry: Innovation and Collaboration   REFERENCES Bulletproof Summit Bulletproof Mastermind

On this episode of DGTL Voices, Ed interviews Dr. Judy Wolfe, CMO at University Hospitals. They discuss Judy's journey from a young girl aspiring to be a physician to her current leadership role in healthcare. Judy shares insights on the importance of saying 'yes' to opportunities, her experiences in emergency medicine, and the significance of patient experience and care redesign. She emphasizes the need for collaboration between clinicians and tech leaders, and the vital role of relationships in healthcare.

Cameron is joined by Yana Bromberg, a medical professional who transitioned from urology to aesthetics, and they discuss her unique journey into the aesthetics field, the challenges she faced while opening her own practice, and the importance of building strong relationships with patients. She emphasizes the artistic side of aesthetic treatments and how personal connections with patients enhance their experience. She also discusses the risks of entrepreneurship and the need to focus on personal growth while navigating the business side of aesthetics.Yana shares her journey in the medical aesthetics field, discussing the balance of patient interactions, the challenges of entrepreneurship, the importance of social media, and the need for continuous learning and networking. She emphasizes the significance of building rapport with patients and the necessity of delegating tasks to focus on what truly matters in her practice. Yana also offers valuable advice for aspiring practitioners, particularly women, on how to navigate the complexities of the aesthetics industry.Listen In!Thank you for listening to this episode of Medical Millionaire!Takeaways:Yana's journey into aesthetics was unexpected but fulfilling.The transition from urology to aesthetics involved a steep learning curve.Aesthetic medicine allows for a more personalized and artistic approach to patient care.Building strong relationships with patients is key to retention and success.Yana emphasizes the importance of patient experience over sheer volume.Opening her own practice was a significant risk but ultimately rewarding.Keeping overhead low is a strategic decision for sustainable growth.Yana values the connections she builds with her patients, treating them as friends.The aesthetic industry can be cutthroat, requiring continuous learning and adaptation.Focusing on personal growth and ignoring external noise is crucial for success. Yana prefers to see about 10 patients a day for comfort.Patient experience is about building rapport and providing a fun atmosphere.Entrepreneurship allows for flexibility and control over one's schedule.Burnout in traditional medicine led Yana to pursue her own practice.Hiring a social media manager can save time and reduce stress.Networking and attending conferences are crucial for staying updated.Aesthetic medicine requires a solid foundation in traditional medicine.Starting in aesthetics should be gradual, not an immediate leap.Not everyone is cut out for entrepreneurship; it's a full-time commitment.Work-life balance is essential, and it's okay to seek a different path.Unlock the Secrets to Success in Medical Aesthetics & Wellness with "Medical Millionaire"Welcome to "Medical Millionaire," the essential podcast for owners and entrepreneurs inMedspas, Plastic Surgery, Dermatology, Cosmetic Dental, and Elective Wellness Practices! Dive deep into marketing strategies, scaling your medical practice, attracting high-end clients, and staying ahead with the latest industry trends. Our episodes are packed with insights from industry leaders to boost revenue, enhance patient satisfaction, and master marketing techniques.Our Host, Cameron Hemphill, has been in Aesthetics for over 10 years and has supported over 1,000 Practices, including 2,300 providers. He has worked with some of the industry's most well-recognized brands, practice owners, and key opinion leaders.Tune in every week to transform your practice into a thriving, profitable venture with expert guidance on the following categories...-Marketing-CRM-Patient Bookings-Industry Trends Backed By Data-EMR's-Finance-Sales-Mindset-Workflow Automation-Technology-Tech Stack-Patient RetentionLearn how to take your Medical Aesthetics Practice from the following stages....-Startup-Growth-Optimize-Exit Inquire Here:http://get.growth99.com/mm/

Erica Campbell walked away from corporate life, took a hard left from the British Embassy, and found her calling writing checks for families nobody else sees. As Executive Director of Pinky Swear Foundation, she doesn't waste time on fluff. Her team pays rent, fills gas tanks, and gives sick kids' parents the one thing they don't have—time. Then, breast cancer hit her. She became the patient. Wrote a book about it. Didn't sugarcoat a damn thing. We talk about parking fees, grief, nonprofit burnout, and how the hell you decide which families get help and which don't. Also: AOL handles, John Hughes, and letters from strangers that make you cry. Erica is part Punky Brewster, part Rosie the Robot, and part Lisa Simpson—with just enough GenX Long Island sarcasm to make it all land. This one sticks.RELATED LINKSPinky Swear FoundationThe Mastectomy I Always Wanted (Book)Erica on LinkedInThink & Link: Erica Campbell“Like the Tale of a Starfish” - Blog Post“Cancer Diagnosis, Messy Life, Financial Support” - Blog PostFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, I sat down with Dr. Suzette Sutherland, a seasoned urologist who recently transitioned from the University of Washington to a large urology group in Arizona. Dr. Sutherland shares her expertise on treating overactive bladder (OAB) and the latest innovation in neuromodulation therapies, specifically focusing on the efficacy and safety of tibial nerve stimulation. We discuss the evolution of treatment guidelines, the pros and cons of various therapies, including medications, Botox, and sacral nerve stimulation, and dive deep into the promising results from the FDA-approved Revi device from BlueWind. Dr. Sutherland also sheds light on patient selection, procedural details, and patient compliance, while offering insights into the future of OAB treatments.For information on the REVI   https://bluewindmedical.com/Timeline:00:30 Introduction and Guest Introduction01:10 Understanding Overactive Bladder and Treatment Options02:19 Tibial Nerve Stimulation: A New Approach02:40 Changes in Treatment Guidelines05:57 Mechanism of Tibial Nerve Stimulation09:38 Implantable Tibial Nerve Stimulation Devices13:39 Patient Experience and Compliance17:54 Comparing Neuromodulation Devices25:37 Comparing Revi and Eco Devices26:32 Understanding Device Placement and Stimulation Frequency27:18 Battery Life and Replacement Concerns29:33 New Devices on the Horizon30:03 Meta-Analysis of Tibial Nerve Stimulation32:49 Patient Choices: Sacral Nerve Stimulation vs. Tibial Nerve Stimulation38:22 The Role of Botox in Bladder Treatment46:14 Challenges and Innovations in Urogynecology

Russell Senger, Vice President of Community Development at The Beryl Institute, describes in this video the multiplicity of services focused on "improving the patient experience" and how they play out at the Institute's conference.Some of the services that Senger includes in his overview are technologies for digital front doors, bedside devices, entertainment, and patient feedback, along with such low-tech services as valets and laundry. He points out that technology can integrate all these for seamless solutions, and that many have started to incorporate AI.Learn more about The Beryl Institute: https://theberylinstitute.org/Health IT Community: https://www.healthcareittoday.com/

 A raw, funny take on illness, identity, and death. Jeremie Saunders shares how humor reshapes the patient experience and breaks stigma in healthcare. ---What does it mean to really see the person behind the diagnosis?  Host Dr. Ryan Todd sits down with Sickboy podcast producer Jeremie Saunders for a raw and deeply human conversation about illness, identity, and the power of humor. Watch this episode to find out: Why Jeremie created a comedy podcast about illness How the Sickboy podcast is helping reshape the patient experience How humor can ease tough conversations about death and disability What living with cystic fibrosis taught him about healthcare communication and legacy How comedy and mental health are more connected than you think What happens when your life expectancy changes overnight This episode explores illness narratives with honesty and wit. It helps break down stigma while spotlighting the catharsis of talking—and laughing—about the hard stuff. Guest Speaker Jeremie Saunders is a keynote speaker and resilience advocate using the power of storytelling to shift conversations around health and human connection. He is the COO at Snack Labs, an award-winning audio production company. Jeremie is also the creator and co-host of the acclaimed podcast Sickboy, which brings humor and humanity to the experience of living with illness.  Podcast Host Dr. Ryan Todd is a psychiatrist, mental health advocate, and co-founder of Headversity, a workplace mental health training platform. Dr. Todd combines his clinical expertise with innovative approaches to empower individuals and organizations to thrive. 

What exactly does a hospice nurse do? A lot!Abbie O'Grady, Director of Quality & Patient Experience and Paula Marques, LPN, discuss the job and how they support patients.This episode continues our series informing the audience about all facets of end-of-life care.CareDimensions.org

Allyson with a Y. Ocean with two Ls. And zero chill when it comes to changing the face of cancer care. Dr. Allyson Ocean has been quietly—loudly—at the center of every major cancer breakthrough, nonprofit board, and science-backed gut punch you didn't know you needed to hear. In this episode, she joins me in-studio for a conversation two decades in the making. We talk twin life, genetics, mitochondrial disease, and why she skipped the Doublemint Twins commercial but still ended up as one of the most recognizable forces in oncology. We cover her nonprofit hits, from Michael's Mission to Let's Win Pancreatic Cancer to launching the American Jewish Medical Association—yes, that's a thing now. We get personal about compassion in medicine, burnout, bad food science, and microplastics in your blood. She also drops the kind of wisdom only someone with her résumé and sarcasm can. It's raw. It's real. It's the kind of conversation we should've had 20 years ago—but better late than never.RELATED LINKS:– Dr. Allyson Ocean on LinkedIn– Let's Win Pancreatic Cancer– NovoCure Leadership Page– Michael's Mission– American Jewish Medical Association– The POLG Foundation– Cancer Buddy App (Bone Marrow and Cancer Foundation)– Dr. Ocean at OncLiveFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Is your patient experience strong enough to fuel real growth? In this episode of Ignite, Cardinal's CEO Alex Membrillo is joined by Daniel Goldberg, Senior Vice President of Sales and Growth at United Musculoskeletal Partners, to dive into the intricacies of healthcare marketing, offering valuable insights for healthcare marketers looking to enhance patient acquisition and engagement. You'll learn about the importance of aligning marketing efforts with operational capabilities to ensure a seamless patient experience, from the first contact to the final outcome. The discussion also highlights the shift towards value-based care, emphasizing the need to measure outcomes and quality as key differentiators in the competitive healthcare landscape. By tuning in, you'll gain practical strategies for leveraging patient testimonials, optimizing full-funnel advertising, and utilizing data-driven approaches to improve marketing effectiveness and patient satisfaction. RELATED RESOURCES Connect with Daniel- https://www.linkedin.com/in/daniel-goldberg-9a707432/  Orthopedics Marketing in 2025: The Top Trends to Watch - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/top-orthopedics-marketing-trends-for-2025/ Marketing + Operations: Why Total Alignment is Vital to Growth - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-marketing-operations-alignment/ How to Build a Full-Funnel Healthcare Marketing Strategy - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-full-funnel-marketing-strategy/ What is a Patient Journey? Examples to Grow Your Practice - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/what-is-a-patient-journey-grow-your-practice/

The patient experience in medicine sucks. Alan, having recently endured a couple of medical horror stories himself, passionately advocates for a different approach in dentistry. He urges dentists to focus on enhancing the patient experience through empathy and clear communication, noting that even simple texts can make a significant difference. Furthermore, Alan emphasizes the importance of transparent financial discussions, believing these efforts can make dental practices shine and foster genuine patient trust. Join the Very Dental Facebook group using the password "Timmerman," Hornbrook" or "McWethy," "Papa Randy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you'd like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has everything you need from cotton rolls to equipment and everything in between and the best prices you'll find anywhere! If you head over to verydentalpodcast.com/crazy and use coupon code “VERYDENTAL10” you'll get another 10% off your order! Go save yourself some money and support the show all at the same time! -- The Wonderist Agency is basically a one stop shop for marketing your practice and your brand. From logo redesign to a full service marketing plan, the folks at Wonderist have you covered! Go check them out at verydentalpodcast.com/wonderist! -- Enova Illumination makes the very best in loupes and headlights, including their new ergonomic angled prism loupes! They also distribute loupe mounted cameras and even the amazing line of Zumax microscopes! If you want to help out the podcast while upping your magnification and headlight game, you need to head over to verydentalpodcast.com/enova to see their whole line of products! -- CAD-Ray offers the best service on a wide variety of digital scanners, printers, mills and even  their very own browser based design software, Clinux! CAD-Ray has been a huge supporter of the Very Dental Podcast Network and I can tell you that you'll get no better service on everything digital dentistry than the folks from CAD-Ray. Go check them out at verydentalpodcast.com/CADRay!    

In this episode of Value-Based Care Insights, host Daniel Marino explores one of the most pressing issues in healthcare today—workforce engagement and retention. Since the COVID-19 pandemic, healthcare organizations have faced unprecedented levels of burnout, turnover, and staffing shortages. Daniel is joined by Tanya Allee, Vice President of Patient Experience at Campbell County Health, a rural health system that is making meaningful strides in workforce development. Tanya shares practical strategies and initiatives to boost staff satisfaction, improve retention, and create a healthy culture of support and engagement. Tune in for valuable insights on how health systems can navigate workforce challenges and create a healthy organizational culture resulting in better patient care.

Sponsored by Invivyd, Inc.Nobody wants to hear about COVID-19 anymore. Especially not cancer patients. But if you've got a suppressed immune system thanks to chemo, radiation, stem cell transplants—or any of the other alphabet soup in your chart—then no, it's not over. It never was. While everyone else is getting sweaty at music festivals, you're still dodging a virus that could knock you flat.In this episode, Matthew Zachary and Matt Toresco say the quiet part out loud: many immunocompromised people may not even know they have options beyond vaccines. Why? Because the system doesn't bother to tell them. So we're doing it instead. We teamed up with Invivyd to help get the word out about tools other than vaccines that can help prevent COVID-19. We break down the why, the what, and the WTF of COVID-19 risk for cancer patients and why every oncologist should be talking about this.No fear-mongering. No sugarcoating. Just two guys with mics who've been through it and want to make sure you don't get blindsided. It's fast, funny, and furious—with actual facts. You've got more power than you think. Time to use it.RELATED LINKSExpand Their OptionsInvivydMatt Toresco on LinkedInOut of Patients podcastFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Host Dan Marino explores one of the most pressing issues in healthcare today—workforce engagement and retention. Since the COVID-19 pandemic, healthcare organizations have faced unprecedented levels of burnout, turnover, and staffing shortages. Dan is joined by Tanya Allee, Vice President of Patient Experience at Campbell County Health, a rural health system that is making meaningful strides in workforce development. Tanya shares practical strategies and initiatives to boost staff satisfaction, improve retention, and create a healthy culture of support and engagement. Tune in for valuable insights on how health systems can navigate workforce challenges and create a healthy organizational culture resulting in better patient care. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Google's AI Mode has officially rolled out — and it's not business as usual. No more 10 blue links. No more relying on blogs to bring in a steady flow of traffic. This is a full-blown rewrite of how people search, discover, and decide who they trust. In this episode, we break down what Google's AI changes actually mean for private practices, why most websites are about to get blindsided, and what smart clinics are doing to stay visible, valuable, and chosen in this new AI-first world. You'll learn: What Google's AI Mode is and why it matters now How AI is changing patient behavior before they ever contact you Why trust and brand are your new SEO What to stop doing (immediately), and what to double down on The one platform that's only becoming more powerful: YouTube If your strategy still looks like it did in 2023, you're already behind. This episode is your catch-up — and your wake-up.

In this episode of Management Unfiltered, Zach Shelley interviews Whitnee Baldwin, an office manager and dental consultant. Whitnee shares her insights on hiring for customer service skills and the importance of building trust with patients. They discuss effective communication and leadership in dental practices, highlighting how these factors enhance patient experience and team morale, ultimately contributing to the practice's success.

In this episode, CANCER BUZZ speaks with Lauren Hughes, RN, director of infusion services at Highlands Oncology about her program's receipt of a 2025 ACCC Innovator Award. Highlands Oncology's innovation, Improving Care Between Clinic Visits: A Sustainable Model for Remote Patient Monitoring, ensures continuous support and symptom management for patients between clinic visits. An early contributor to real-world evidence on the impact of remote patient monitoring, Hughes will discuss how Highlands Oncology significantly reduced emergency department visits and hospitalizations while increasing treatment adherence and patient engagement.     Lauren Hughes, RN Director of Infusion Services Highlands Oncology Fayetteville, Arkansas   “[Patients] like the ease and simplicity of being able to pick up [their] phone, go to an app, and send a quick message...We've heard time and time again [from patients that even though] it's an app...it still feels personal. They feel like they're being checked on and cared for when they're on site...and after hours.” - Lauren Hughes   This podcast is part of a special series featuring the 2025 ACCC Innovator Award winners. For a deeper dive into this topic and other content that will help your team reimagine how care is delivered at your cancer program or practice, register today for the ACCC 42nd National Oncology Conference, October 15-17 in Denver, Colorado.   Resources: Technology-Enabled Assessments Support Remote Care of Oncology Patients and Improve the Care Team Experience Remote Patient Monitoring: The New Frontier in Telemedicine Opportunities Ochsner Chemotherapy Care Companion: Improving Outcomes through Digital Medicine ePROs: Lighting the Way to Improved Outcomes Efficiency and Patient Experience

Technology is no longer a “nice-to-have” in optometry — it's the edge that separates growing practices from stagnant ones.  In this episode of Power Hour, Eugene Shatsman brings together two leading innovators transforming how care is delivered and experienced: Grant Schmid, VP of Business Development at Altris AI, and Steven Marinkovich, Sr. Director of Sales at Adit. Together, they unpack how AI and automation are already reshaping clinical decisions, patient communication, and what the fully tech-enabled practice will look like by 2028. 

Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence. On today's episode, we're joined by Mark Ostrom, founder of Joy Collaborative—a unique nonprofit that designs and delivers custom “Joy Rooms” and transformative environments for youth with life-limiting conditions. These are far more than feel-good renovations; they're deeply personalized spaces engineered to uplift, empower, and restore dignity, independence, and creativity for both the individual and their family. As host Sara Payne notes, Joy Collaborative might not look like a traditional healthcare brand, but it has lessons that every healthcare marketer can—and should—learn. In this insightful conversation, Sara and Mark explore what it truly means to design with purpose—treating the whole person, earning authentic trust, and creating experiences that fundamentally change the stories families live every day. Mark shares his own journey from commercial design to purpose-driven nonprofit founder, the power of personalization, and why physical space is an overlooked but critical part of patient experience and healthcare outcomes. Together, they uncover how grassroots movements can produce brand-level impact, and why meaningful change depends on tackling problems directly, compassionately, and through authentic collaboration. If you're ready to reimagine “patient experience” and see how health marketing can become a catalyst for healing, trust, and genuine community, this is an episode you won't want to miss. Thank you for being part of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of healthcare depends on it. Key Takeaways: Designing for the Whole Person Is Essential—Not Optional: Mark illustrates that personalization isn't just a marketing buzzword; it's about asking deep and sometimes uncomfortable questions to truly understand a patient's or family's daily challenges. By addressing everything—from mobility and sensory needs to dignity and community—Joy Collaborative's work embodies the importance of designing solutions that honor and support the whole human experience. Spaces Profoundly Shape Health Outcomes and Trust: The concept of “patient experience” must go beyond digital touchpoints or bedside manner. Mark shares stories of how transforming physical environments—like youth homeless shelters or mental health clinics—creates trust, reduces stress, and accelerates healing for both clients and staff. As Sara notes, empathy, research, and true understanding of the audience's reality are key. Collaboration and Grassroots Energy Drive Real Change: From builders and designers to donors, volunteers, and families, Joy Collaborative succeeds by rallying diverse stakeholders around a shared purpose. Mark discusses the importance of alignment and how mutual respect, gratitude, and a clear mission can turn volunteers into brand advocates and partners into champions—proving that authentic, community-powered campaigns resonate and sustain. Caregivers and Communities Are Critical to Healing Journeys: Healing isn't individual—it's collective. Mark explains that addressing only the patient's needs is never enough; caregivers, staff, neighbors, and even volunteers are all part of the “ripple effect” of authentic care and support. This is an important reminder for healthcare marketers to always include and respect these broader influence networks in any campaign or experience. Purpose in Action Starts With Listening, Not Telling: True purpose-driven brands don't just broadcast top-down stories— they listen, research, ask, and co-create. Mark describes the intensive, iterative process Joy Collaborative uses to dig into families' real needs and avoid cookie-cutter solutions. For healthcare marketers, this highlights the...

EPISODE DESCRIPTIONLisa Shufro is the storyteller's storyteller. A musician turned innovation strategist, TEDMed curator, and unapologetic truth-teller, Lisa doesn't just craft narratives—she engineers constellations out of chaos. We go way back to the early TEDMed days, where she taught doctors, scientists, and technocrats how not to bore an audience to death. In this episode, we talk about how storytelling in healthcare has been weaponized, misunderstood, misused, and still holds the power to change lives—if done right. Lisa challenges the idea that storytelling should be persuasive and instead argues it should be connective. We get into AI, the myth of objectivity, musical scars, Richard Simmons, the Vegas healthcare experiment, and the real reason your startup pitch is still trash. If you've ever been told to “just tell your story,” this episode is the permission slip to do it your way. With a bow, not a violin.RELATED LINKSLisa Shufro's WebsiteLinkedInSuper Curious ArchiveEight Principles for Storytelling in InnovationStoryCorps InterviewCoursera Instructor ProfileWhatMatters ProjectFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episode Summary:  In this episode of Practice Growth HQ, I'm going to share with you how healthcare can learn a thing or two from the hospitality industry.  You might not think the two industries have much in common, but the reality is that competition in healthcare is growing rapidly. More practices are opening each year, and patients now have more choices than ever before. As a result, it's becoming harder for every practice to stand out.  Hospitals and clinics can no longer rely on clinical skills alone. To succeed, you need to create a great experience for your patients, just like the best restaurants do for their customers.   What You'll Learn:  (03:00) Why hospitality businesses are better at getting new customers  (05:10) Why hiring people with hospitality experience can be a smart choice  (06:25) How hospitality businesses attract first-time customers, and what you can learn from that  (07:10) Why having a good clinical skill isn't enough anymore  (07:40) How to give your patients a five-star experience  And much more   Links and Resources:  Practice Growth HQ  Dental Stars  Dental Marketing Solutions 

S2E7: Leveraging Technology to Improve the Patient Experience Host: Frank Cutitta Guest: Surabhi Saxena - Manager Quality, Safety, PFR at Spaulding Hospital Cambridge, Inc. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Episode 301 hosts Dr Eyal Kramer (Plastic Surgeon from Tel Aviv, Israel) & Dr Ellen Selkon (Cosmetic Physician from Auckland, New Zealand). In our 'Masterclass Series' we host global experts to teach us about fillers, bio-stimulators, bio-remodellers, polynucleotides, exosomes and other products. (For toxin insights, check out our other mini-series, 'The Tox Talks') In Chapter 4 we focus on a new product launched by IBSA called 'Profhilo Structura'. Our conversation covers the technical aspects of the product, the difference between Profhilo and Profhilo Structura, how Structura works on a cellular level, patient choice and suitability, injecting techniques and more. 00:00 Introduction  00:51 300th Episode Celebration and IA Competition Announcement  02:10 Special Guests Introduction  04:01 Innovations in Aesthetic Medicine 09:41 Understanding Bio Remodeling and Healing 14:57 How Profilo Works On A Cellular Level 22:53 The Difference Between Profilo and Profhilo Structura  32:00 Practical Application of Profhilo Structura and The Patient Consultation 45:06 Injection Techniques with Profhilo Structura 45:44 Identifying Saggers vs Sinkers  48:58 Patient Experience and Immediate Effects 51:23 Protocol and Treatment Frequency 56:29 Complications and Safety 01:07:53 Combining Treatments and Techniques 01:27:10 Final Thoughts and Future Ideas APPLY FOR OUR IA COMPETITION SUBSCRIBE TO OUR PATREON FOR EXCLUSIVE PODCASTS, WEEKLY EDUCATIONAL CONTENT & JOIN OUR WHATSAPP COMMUNITY CLICK HERE TO BROWSE OUR IA OFFERS FOR DISCOUNTS & SPECIALS CLICK HERE IF YOU'RE A BRAND OR COMPANY & WANT TO WORK WITH US CLICK HERE TO APPLY TO BE A GUEST ON OUR PODCAST CONTACT US    

What happens when you blend the soul of Mr. Rogers, the boldness of RuPaul, and just a pinch of Carrie Bradshaw? You get Sally Wolf.She's a Harvard and Stanford powerhouse who ditched corporate media to help people actually flourish at work and in life—because cancer kicked her ass and she kicked it back, with a pole dance routine on Netflix for good measure.In this episode, we unpack what it means to live (really live) with metastatic breast cancer. We talk about the toxic PR machine behind "pink ribbon" cancer, how the healthcare system gaslights survivors when treatment ends, and why spreadsheets and dance classes saved her sanity. Sally doesn't just survive. She rewrites the script, calls out the BS, and shows up in full color.If you've ever asked “Why me?”—or refused to—this one's for you.RELATED LINKS:Sally Wolf's WebsiteLinkedInInstagramCosmopolitan Essay: "What It's Like to Have the 'Good' Cancer"Oprah Daily Article: "Five Things I Wish Everyone Understood About My Metastatic Breast Cancer Diagnosis"Allure Photo ShootThe Story of Our Trauma PodcastFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

On this episode of The Medical Alley Podcast, we present a recent webinar focused on how AI can improve patient engagement, enhance operational efficiency, and navigate key challenges like data privacy, algorithmic bias, and compliance.Featuring Life Link III's Kolby Kolbet, MSN, RN, FACHE, CMTE, FAASTN and MentorMate's Josh Marquart.Send us a message! Follow Medical Alley on social media on LinkedIn, Facebook, X and Instagram.

This piece follows on from the previous interview with Manu Malbrian, but works as a standalone podcast. It is presented from the annual conference of the Society of Critical Care Medicine (SCCM), the largest non-profit medical organization dedicated to promoting excellence and consistency in the practice of critical care. Here our guest very kindly shares his personal experience of critical care, before the conversation moves into the patient experience in general. Presented by Desiree Chappell and Monty Mythen with their guest Manu Malbrain, CMO of Medaman, an initiative that seeks to optimize the use of data in hospitals, combined with a position as professor of Critical Care Research at the First Department of Anesthesiology and Intensive Therapy of the Medical University of Lublin in Poland. He is a co-founder and president of the International Fluid Academy (IFAD), the co-founder, past president, and current treasurer of the Abdominal Compartment Society (WSACS), author and co-author of more than 386 peer-reviewed articles, reviews, comments, editorials, book chapters, and books on abdominal compartment syndrome (ACS) and rational fluid use. His cumulative h-index is 63 on Scopus and 85 on GoogleScholar (with a total of 37000 citations). We mention WSACS | WSACS - and recommend it again here. You can find him here: https://twitter.com/manu_malbrain https://www.linkedin.com/in/manu-malbrain-53574313 The previous podcast, from which this piece follows on, is here: https://topmedtalk.libsyn.com/topmedtalks-to-manu-malbrain

In this episode of Builders Wanted, we sit down with Dugan Winkie, Head of Commercial Strategy at Cedar, to explore how AI is reshaping one of the most emotionally complex industries: healthcare. From frustrating call center experiences to opaque billing processes, Dugan breaks down how Cedar is reimagining patient engagement with conversational AI, real-time data, and a builder's mindset.-------------------Key Takeaways:Strategic innovation involves closely monitoring market feedback, especially given significant operational cost constraints, regulatory uncertainties, and budget cuts.The use of conversational AI ensures that patients receive timely and accurate assistance, which reduces dependency on call centers and enhances the overall patient experience.Health systems must balance using innovative technologies while adhering to strict regulatory frameworks to ensure a seamless and secure patient financial experience.-------------------“ There is a lot of information silos, simultaneously, where we're expecting patients to know how to navigate a very complex system.  And we think conversational AI and agentic AI is a great manifestation where we can leverage a lot of our core competency and network connections to help answer those patients' questions in a way that is delightful.” – Dugan Winkie-------------------Episode Timestamps:‍*(02:10) - The boldest thing Cedar is building right now‍*(03:52) - How Cedar is using AI to humanize the patient financial experience‍*(14:24) - Recent patient behaviors that pushed Cedar to rethink the billing experience‍*(23:11) - How Cedar designed its AI agent, Kora, to be helpful and empathetic to patients‍*(31:10) - How Cedar is balancing AI innovation and healthcare regulations‍*(35:40) - How AI has already improved the patient journey-------------------Links:Connect with Dugan on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com.

Join Neil Trickett, CEO of Practice Promotions, and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on the importance of understanding business and marketing strategies for physical therapists and the significance of identifying ideal patients.  Listen in as Neil discusses the need for clinics to adapt to direct-to-consumer marketing, the role of SEO, and the power of storytelling through imagery and social media. He also introduces his book 'Market2Grow', which provides insights into growing a practice effectively. Check it out!  Learn more: http://practicepromotions.net/  https://www.amazon.com/Market2GrowTM-Practice-Strategy-Clinics-Success-ebook/dp/B0DTR2BLWX  https://www.webpt.com/podcast  

Episode DescriptionAudra Moran is the President and CEO of OCRA—Ovarian Cancer Research Alliance—which means she spends her days doing things most of us wouldn't survive five minutes doing: merging nonprofits, leading national patient support programs, funding lifesaving research, surviving pharma grant hell, and trying to reach every woman in America who might be slipping through the cracks. We talk about her time working with the Helen Keller National Center (yes, she knows finger spelling), her accidental journey into cancer nonprofit leadership, the weirdness of dermoid cysts, the ridiculousness of writing grants, and the absolute hellscape of diagnosis delay. Oh, and the fallopian tubes. You'll never look at them the same way again.This episode is funny, raw, deeply personal, and loaded with Gen X movie references and random facts about Paul Rudd, Terminator 2, and flipbook apps at 3am. Audra drops wisdom, humility, and a few hot takes on AI, advocacy, and what it really means to lead when the boulder keeps rolling downhill.RELATED LINKSAudra Moran on LinkedInOvarian Cancer Research Alliance (OCRA)Audra's profile on OCRACURE Today interview: Leading the FightOCRA + AI & Data: Overlooked PodcastFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Why is relating to patients important? How do you treat brain cancer? What is brain cancer treatment like? What are the benefits of understanding patient experience? AMA President-elect Bobby Mukkamala, MD, shares his personal journey from brain tumor diagnosis through recovery. Dr. Mukkamala discusses how being a patient reshaped his views on health care, the challenges of understanding a cancer diagnosis, the importance of family support—and how these experiences align with AMA priorities like prior authorization reform and addressing physician shortages. American Medical Association CXO Todd Unger hosts.

Questions? Thoughts? Send a Text to The Optometry Money Podcast!In this episode of the Optometry Money Podcast, Evon Mendrin talks with Dr. Neda Gioia, the owner of Integrative Vision. Dr. Gioia shares her journey into optometry, what led her to cold-start her own practice, and how a personal health crisis inspired her to adopt an integrative healthcare approach within optometry. She discusses how she blends traditional eye care with holistic health practices, addressing root causes of dysfunction rather than just treating symptoms.Dr. Gioia also dives into her transition from insurance-based to a concierge model of care, the challenges of integrating holistic healthcare into an optometry practice, and how she navigates patient education and staff training to make her practice unique and impactful.Key Takeaways:Integrative Healthcare in Optometry: Dr. Gioia explains how addressing root causes rather than just symptoms benefits patients holistically.Transition to a Concierge Model: She shares insights into moving away from insurance and creating a more personalized, patient-centered approach.Education and Patient Engagement: Learn how Dr. Gioia educates her staff and patients about the benefits of holistic health practices.Practice Management Tips: Practical advice on starting small, trial and error, and gradually building a holistic model within an optometry practice.Overcoming Challenges: Discover the biggest obstacles Dr. Gioia faced, from patient communication to system integration.Links and Resources Mentioned:Integrative Vision WebsiteDr. Neda Gioia's WebsiteAmerican Academy of Anti-Aging MedicineOcular Wellness and Nutrition SocietyAmerican Nutrition AssociationInstitute of Functional MedicineConnect with Us:Visit our WebsiteSend your questions to podcast@optometrywealth.comSubscribe & ShareIf you enjoyed this episode, please subscribe and leave a review. Share it with your colleagues!Thank you for listening! Stay tuned for more episodes of the Optometry Money Podcast.The Optometry Money Podcast is dedicated to helping optometrists make better decisions around their money, careers, and practices. The show is hosted by Evon Mendrin, CFP®, CSLP®, owner of Optometry Wealth Advisors, a financial planning firm just for optometrists nationwide.

Christine Verini is a pharmacist by training, a nonprofit CEO by title, and an unapologetic empath by design. She now leads CancerCare, one of the oldest, least-known, and most impactful organizations in the country that actually helps real cancer patients deal with the practical garbage no one likes to talk about—like paying rent, affording a ride to chemo, or feeding their kids.We talk about her career pivot from industry to impact, what it's like trying to scale empathy without losing your soul, and the daily gut-punch of knowing there are millions of people who still have no idea that CancerCare exists. Christine gets real about leadership, advocacy, burnout, and why being “pan-cancer” matters more than ever in a world obsessed with biomarkers, buckets, and branding.She also dishes on what AI gets dead wrong, what patients actually want when they call for help, and why “ghosting” someone with cancer is still a thing. Buckle up. This one's packed with heart, brains, and a little righteous rage.RELATED LINKSCancerCareChristine Verini on LinkedInChristine's CEO Announcement – PR NewswireCancer Health 25: Christine VeriniChristine on HealthyWomenBIO Convention Speaker ProfileFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us a textIn this episode, Kevin and Dr. Matt Kaeberlein sit down to unpack one of the most cutting-edge tools in heart health today: the CLEERLY exam — a high-tech, AI-powered look at your arteries that doesn't just show your heart, it tells you what's really going on inside it.They walk through their own CLEERLY results (yep, you're getting the inside scoop), explain what plaque burden and stenosis actually mean, and why soft plaque is the sneaky troublemaker you need to know about.

Bridging financial services and healthcare can lead to powerful advancements, streamlining processes, and improving patient experiences.  In this episode, Misty Grambow, Healthcare Business Development Consulting at U.S. Bank, and Tom Priedeman, Head of US Bank's Middle Market Healthcare Team, discuss how U.S. Bank is driving change at the intersection of finance and healthcare. They highlight the role of capital in advancing healthcare and the importance of payment capabilities, particularly in revenue cycle management. They address challenges in managing non-patient payments and explore how AI and other technologies are shaping patient care, financial systems, and cybersecurity. Finally, they emphasize the need for seamless payment solutions, including automation and patient-centric approaches like mobile payments and transparent billing. Tune in to learn how US Bank is committed to supporting the healthcare industry through finance and innovative payment solutions!  Resources: Connect with and follow Misty Grambow on LinkedIn. Follow and connect with Tom Priedeman on LinkedIn. Learn more about U.S. Bank on their LinkedIn and website.

AiArthritis diseases can be difficult enough to manage—but what happens when the symptoms don't fit neatly into a diagnosis? In this episode, AiArthritis Health Education Manager Leila shares her perspective on the “mystery patient” experience, those living with serious, ongoing symptoms but still searching for answers. Leila revisits key conversations from past episodes and introduces new resources, including our updated Mystery Patient Guide and the AUTO + Inflammatory Arthritis = X or YZ Project, which explores lesser-known or overlapping conditions like IgG4-related disease (IgG4-RD). She also shares the powerful story of a real mystery patient navigating the challenges of being undiagnosed for years. If you or someone you love is living in diagnostic limbo, this episode offers validation, education, and practical tools to help guide your journey and highlights why improving awareness and research for this often-overlooked community is so essential. Donate to Support the Show: www.aiarthritis.org/donate Episode Highlights: Learn why some patients remain undiagnosed for years and what defines a “mystery patient.” Hear a real patient story that illustrates the challenges of navigating misdiagnosis. Understand how overlapping conditions like IgG4-RD complicate the diagnostic process. Discover key takeaways from the IgG4-RD Educational Summit, including treatment updates. Explore tools and resources available to support those still searching for answers.   Links & Resources Mystery Patient Guide: www.aiarthritis.org/undiagnosed Volunteer with AiArthritis : https://bit.ly/AiArthritisVolunteerApp IgG4-RD Resource :https://igg4ward.org/education-and-resources Start Your Team for World AiArthritis Day: givebutter.com/aiarthritisday25  World AiArthritis Day Information: www.aiarthritis.org/aiarthritisday   Follow AiArthritis on all social media platforms @IFAiArthritis Sign up for our Monthly AiArthritis Voices 360 Talk Show newsletter! HERE   Connect with our Cohost: Leila P.L. Valete is the Health Education Manager at the International Foundation for AiArthritis. She is a person living with Lupus & Sjögren's. She is passionate about inclusion and diversity in health education and meeting individuals where they are at in order to learn in a way that resonates with them. Leila is on social media as @Lupus.Lifestyle.Lei sharing bits and pieces about her life with lupus and connecting with others.   Connect with Leila: Tiktok: @Lupus.lifestyle.lei

Jennifer Finkelstein is not here for your pity, your pinkwashed slogans, or your performative awareness campaigns. She's a 20-year young adult breast cancer survivor who turned trauma into a blueprint for action and built 5 Under 40, a no-BS nonprofit supporting women diagnosed with breast cancer under 40.In this episode, we go full Gen X therapy session—from SNL nostalgia and cold caps to the absurdity of finding out you have cancer while looking for the remote. Jen drops real talk about founding a nonprofit when nothing existed for her age group, why mental health support isn't optional, and how passing down designer scarves can mean arming someone for battle.If you're looking for honesty, grit, and a few inappropriate jokes about gastroenterology, this one's for you. You'll laugh, you might cry, and you'll definitely leave knowing why Jennifer Finkelstein is a survivor, a fighter, and a damn legend.RELATED LINKS5 Under 40 FoundationJennifer Finkelstein on LinkedInAbout 5 Under 40: Board of DirectorsDan's Papers: 5 Under 40 Supports Young Breast Cancer SurvivorsFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.Let me know if you want shorter pull quotes, audiogram text, or promotional copy for LinkedIn, Instagram, or your newsletter.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.

Antibody-drug conjugates (ADCs) are novel therapeutic agents designed to target specific tumor markers with potent anticancer drugs. The Association of Cancer Care Centers (ACCC) is dedicated to providing up-to-date information on ADC treatment management. In this episode, CANCER BUZZ speaks with Nancy Mallett, a patient advocate, to discuss the patient's perspective and experience receiving treatment for gynecologic cancers, particularly with ADCs such as mirvetuximab soravtansine-gynx. “[Providers] giving me the information and allowing us to decide together, instead of just telling me, makes me feel more cared about and that I'm not just a number, I'm a person. They care about what I think, and look at my life and what it can do for me.” – Nancy Mallett   Nancy Mallett Patient Advocate   Resources:  FDA Approval Summary: Mirvetuximab soravtansine-gynx for FRα-positive, Platinum-Resistant Ovarian Cancer - https://bit.ly/4is00nD  Society of Gynecologic Oncology (SGO): Gynecologic Cancer Resources for Patients and Their Families - https://bit.ly/4jpYaoP  ASCO: Antibody-Drug Conjugates in Gynecologic Cancer - https://bit.ly/42GP5k8  Society of Gynecologic Oncology Journal Club: The ABCs of ADCs (Antibody drug Conjugates) - https://bit.ly/42U2962  Antibody-Drug Conjugates in Gynecologic Cancers - https://bit.ly/4cLYECZ    Funder Statement  This program is supported by AbbVie.   

What happens when a black belt, sword-slinging fitness icon gets cancer—twice? She picks up a camera and dares the universe to test her again.Ilaria Montagnani is not your average anything. She's been building strong bodies (and stronger minds) for over 30 years as the founder of Powerstrike. She's part Jane Fonda, part Uma Thurman, and very much the action hero you wish was your personal trainer.In this episode, we talk about what happens when everything you built your life on—movement, strength, purpose—gets sideswiped by disease. Twice. Ilaria opens up about diagnosis shock, bad doctor vibes, wielding swords post-mastectomy, and why working out through treatment is the best revenge.We get into scanxiety, menopause side effects, nutrition spirals, and the moment she realized the fitness industry needed more truth—and less bullshit.This one's real, raw, and will either guilt you into planking or inspire you to finally cancel that gym membership you've never used. Either way, you're gonna feel something.RELATED LINKSStronger for Life documentaryPowerstrike official siteIlaria on InstagramIlaria on LinkedInWorkout programs and DVDsForza Sword Workout on AmazonFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What do luxury hotels and orthodontic practices have in common? Turns out that we share a lot.I'm joined by Zachary Lapidus, Vice President of Luxury Hotel Operations at Caesars Palace in Las Vegas. This is the venue of the last ever OP Summit later this year.Zach and his team know a thing or two about delivering unforgettable experiences, and he's here to share some incredible lessons from the hospitality world that we can all apply to our orthodontic practice.We chat about the staffing challenges that are affecting both our industries and how Caesars Palace has overcome these hurdles by focusing on hiring the right people.They also create a positive team culture and appreciate each employee as they'd like to be appreciated.Creating memorable experiences isn't just for high-end hotels. It's something we can all incorporate into our practices. There's so much to learn here.And of course, we take a sneak peek into the upcoming OP Summit at Caesars Palace this September. If you're attending, you're in for an unforgettable time! Listen in!Key TakeawaysIntro (00:00)Meet Zachary Lapidus, VP of Luxury Hotel Operations at Caesars Palace (00:41)Caesars Palace's 60-year history (02:08)Room options at Caesars Palace for Summit attendees (03:52)Staffing challenges and solutions in the hospitality industry (07:01)Making employees feel appreciated and part of a family (10:02)Tips on handling emotional clients (11:21)Turning conflicts into opportunities for exceptional customer service (12:34)Additional Resources-  New and Noteworthy Caesars Palace Offers https://docs.google.com/document/d/1uhyudpNaMGKKk7OxG-opDfQMPtdibN2Z/edit?usp=sharing&ouid=107188788794295231890&rtpof=true&sd=true- Register for the OrthoPreneurs Summit 2025: http://opsummit2025.com/- For more information, visit: https://orthopreneurs.com/- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs

Everyone wants to grow their third party IVF program, but are we neglecting patient experience in the process?This week on Inside Reproductive Health, Eloise Drane, 3 time gestational carrier, MBA, and founder of Family Inceptions, shares her honest take on how responsiveness and individualized care have declined, even as demand has stabilized post-2021.Drawing from 17 years of experience running her own surrogacy agency, Eloise offers a kind but direct update on:Why patient experience is harder than ever to deliver (and how to improve it)How consolidation impacts intended parents and surrogacy wait timesThe challenges of startups and in-house agency models in IVF networksWhat she's looking for in a surrogacy agency before considering merging or acquiringWhy the “same workflows” just won't cut it for gestational carrier cyclesIf your practice or network is looking to scale GC IVF—and actually retain intended parents—this is a must-listen.

Helene M. Epstein is not here to make friends with the healthcare system. She's here to dismantle the bullshit, one catastrophic medical error at a time. A marketing agency veteran turned patient safety firebrand, Helene's journey from copywriter to cancer misdiagnosis survivor, to “badass queen of patient safety,” is one hell of a ride.We talk about how her son was misdiagnosed over 15 times (yes, really), why some doctors should come with warning labels, and how American healthcare gaslights patients like it's a competitive sport. She also explains why she's giving away her new book for free, one chapter at a time, and how AI might actually be useful—if it stops hallucinating citations.This is not a light listen. It's the real deal. You'll walk away angry, inspired, and a lot more dangerous as a patient.RELATED LINKSHelene's Substack: https://helenemepstein.substack.comPatient Safety Resources: https://www.pfps.usSociety to Improve Diagnosis in Medicine: https://psnet.ahrq.gov/issue/society-improve-diagnosis-medicineHelene's Website: https://www.hmepstein.com/meet-heleneLinkedIn: https://www.linkedin.com/in/hmepsteinFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform.For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jonathan and Jennifer Wall didn't choose this path, but they're walking it with purpose. After losing their son, Zach, they turned their grief into action, founding Zach's Bridge, a lifeline for families navigating pediatric cancer. This episode isn't about platitudes or silver linings—it's about the raw, unfiltered reality of love and loss, the relentless unfairness of childhood cancer, and how the Walls are refusing to let their son's memory fade into the void.Jon and Jenn open up about what Zach taught them, how they've reshaped their lives in his honor, and why “Be Like Zach” isn't just a phrase—it's a call to action. We talk about the power of community, the frustrating gaps in pediatric cancer care, and how they're making sure no other family has to walk this road alone. If you've ever wondered what real resilience looks like, this is it.RELATED LINKS:Zach's BridgeZach's Rules for LifeBe Like Zach - SubstackJonathan Wall on LinkedInJon's Post: What Cancer Taught Me About WorkRett's Roost Blog - Jonathan's WritingZach's Story - OSIFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.