Podcasts about Patient experience

Sophie Sargent walked into the studio already owning the mic. A pandemic-era media rebel raised in New Hampshire, trained in Homeland Security (yep), and shaped by rejection, she's built a career out of DM'ing her way into rooms and then owning them. At 25, she's juggling chronic illness, chronic overachievement, and a generation that gets dismissed before it even speaks.We talk Lyme disease, Lyme denial, and the healthcare gaslighting that comes when you “look fine” but your body says otherwise. We dive into rejection as a career accelerant, mental health as content porn, and what it means to chase purpose without sacrificing identity. Sophie's a former morning radio host, country music interviewer, and Boston-based creator with a real voice—and she uses it.No fake podcast voice. No daddy-daughter moment. Just two loudmouths from different planets figuring out what it means to be seen, believed, and taken seriously in a system designed to do the opposite.Spoiler: She's smarter than I was at 25. And she'll probably be your boss someday.RELATED LINKSSophie on InstagramSophie on YouTubeSophie on LinkedInMedium article: “Redefining Rejection”See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What happens when you hand a mic to the most extroverted, uncensored Gen Z career coach in New York? You get Olivia Battinelli—adjunct professor, student advisor, mentor, speaker, and unfiltered truth-teller on everything from invisible illness to resume crimes.We talked about growing up Jewish-Italian in Westchester, surviving the Big Four's corporate Kool-Aid, and quitting a job after 7 months because the shower goals weren't working out. She runs NYU Steinhardt's internship program by day, roasts Takis and “rate my professor” trolls by night, and somehow makes room for maple syrup takes, career coaching, and a boyfriend named Dom who sounds like a supporting character from The Sopranos.She teaches kids how to talk to humans. She's allergic to BS. And she might be the most Alexis Rose-meets-Maeve Wiley-mashup ever dropped into your feed. Welcome to her first podcast interview. It's pure gold.RELATED LINKS:Olivia Battinelli on LinkedInOlivia's Liv It Up Coaching WebsiteOlivia on InstagramNYU Steinhardt Faculty PageFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Can AI revolutionize behavioral health without replacing therapists?  Dr. Bradley Block and Dr. Tristan Gorrindo dives into the transformative potential of AI in mental health care. Drawing from his extensive experience, Dr. Gorrindo discusses how AI can assist with subclinical issues through coaching-like support, streamline administrative tasks like intake and note-taking, and enhance patient-clinician connections by freeing up time for meaningful interactions. While addressing fears of AI replacing physicians, he emphasizes the irreplaceable role of human therapists for severe mental illnesses, citing the importance of nonverbal cues and mirror neurons. Tune in for insights on AI's current applications, future potential, and how to stay informed via resources like LinkedIn.Three Actionable Takeaway:AI for Subclinical Support and Efficiency – AI tools, like chatbots, can provide coaching-style support for patients with mild issues (e.g., grief, stress) and handle administrative tasks (e.g., intake, note-taking), freeing clinicians to focus on severe cases like depression or psychosis. Dr. Gorrindo highlights that 50% of primary care visits involve behavioral health components, making AI a valuable tool for triaging and support.Preserving Human Connection – While AI can mimic empathy or mirror expressions, it struggles to replicate the neurobiological resonance (e.g., mirror neurons) critical for therapy in severe mental illnesses. Dr. Gorrindo notes that AI can enhance trust-building by offloading routine tasks, allowing clinicians to engage deeply with patients' stories, as seen in examples like vestibular neuritis consultations.Practical AI Integration – Tools like AI scribes and intake avatars (e.g., language-adaptive systems in Pennsylvania health systems) can be customized via prompt engineering to align with a clinician's style, similar to training a medical student. Dr. Gorrindo stresses using HIPAA-compliant platforms (e.g., Google Gemini with a BAA) and staying updated via professional networks like LinkedIn.About the Show:Succeed In Medicine  covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!About the GuestDr. Tristan Gorrindo is a board-certified child and adolescent psychiatrist, CEO of Forza Behavioral Consulting, and former Chief Medical Officer of Optum Behavioral Care, where he led one of the nation's largest behavioral health platforms. With over 25 publications and more than 100 national presentations, he advises health systems, payers, and organizations on behavioral health transformation, including value-based care, integrated delivery models, and digital innovations like AI. He remains active in national policy and clinical practice, emphasizing whole-person care that integrates physical and mental health needs.LinkedIn: http://linkedin.com/in/tristanlgAbout the Host:Dr. Bradley Block – Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT, with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts Succeed In Medicine podcast, focusing on personal and professional development for physiciansWant to be a guest?Email Brad at brad@physiciansguidetodoctoring.com  or visit www.physiciansguidetodoctoring.com to learn more!Socials:@physiciansguidetodoctoring on Facebook@physicianguidetodoctoring on YouTube@physiciansguide on Instagram and Twitter This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let's grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experiences across the ED.

As Epic has been one of the prominent EHR in the United States for years, its MyChart portal is used by more than 195 million patients (including probably many readers of this article). Its capabilities have grown enormously over the past few years. This video at Epic's UGM conference interviews Taylor Seale, Software Developer for Epic's Patient Experience, about about many of the powerful tools that are available to clinicians and patients.Learn more about Epic: https://www.epic.com/

This episode is sponsored by Invivyd, Inc.Marc Elia is a biotech investor, the Chairman of the Board at Invivyd, and a Long COVID patient who decided to challenge the system while still stuck inside it. He's not here for corporate platitudes, regulatory shoulder shrugs, or vaccine-era gaslighting. This is not a conversation about politics, but it's about power and choice and the right to receive care and treatment no matter your condition.In this episode, we cover everything from broken clinical pathways to meme coins and the eternal shame of being old enough to remember Eastern Airlines. Marc talks about what it means to build tools instead of just complaining, what Long COVID has done to his body and his patience, and why the illusion of “choice” in healthcare is a luxury most patients don't have.This conversation doesn't ask for empathy. It demands it.RELATED LINKSMarc Elia on LinkedInInvivyd Company SiteMarc's Bio at InvivydFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us a textCristina Durán is President of Evinova ( https://evinova.com/ ), a healthtech company empowering global life sciences organizations to accelerate better health outcomes with a suite of globally scaled digital health solutions, empowering sites, sponsors and contract research organizations to optimize the entire clinical development lifecycle.Prior to launching Evinova in November 2023, Cristina led AstraZeneca's Digital Health function in Research & Development (R&D) across key therapy areas: Oncology; Cardiovascular, Renal and Metabolism; and Respiratory and Immunology.Cristina previously held senior leadership roles at AstraZeneca across global commercial, in-country commercial, finance and R&D, and led a global transformation in clinical development across R&D functions, focusing on patients' experiences and outcomes with benefits delivered globally.Before joining AstraZeneca, Cristina was a senior management consultant at Accenture, leading large transformation programs, including the set up, from scratch, of a new joint venture between two technology companies, which is now a major business for a top retailer, as well as guiding business transformation strategy reviews and implementing global change initiatives for large telecoms.Cristina is passionate about innovation and increasing enterprise value by inspiring organizations to change for the future and has spoken about using innovative technologies to transform patients' lives at conferences, including the Digital Health World Congress, HLTH EU, BiotechX EU, and the Financial Times Global Pharmaceutical and Biotechnology Conference. Cristina is a chartered accountant (CIMA) and has completed the Massachusetts Institute of Technology Leading Enterprise Transformation program.#CristinaDuran #Evinova #AstraZeneca #DigitalHealth #ClinicalTrials #PatientExperience #RemoteMonitoring #DecentralizedClinicalTrials #MachineLearning #ArtificialIntelligence #Innovation #Science #Technology #Research #ProgressPotentialAndPossibilities #IraPastor #Podcast #Podcaster #Podcasting #ViralPodcastSupport the show

Case acceptance often hinges on moments most dentists overlook. Do you follow-up with post-op patients? Does the front desk greet every patient? Is your office clean and welcoming?In this episode, we talk about the little things that improve patient experience and lead to more reviews, loyalty, and referrals. Tune in for creative ways to make your practice stand out and help your team provide consistent care!Topics discussed in this episode:Why patient experience mattersHow to make a good first impressionPhone etiquette and follow-up callsPatient gifts that are worth the moneyHow to keep your team accountableTips to get more five-star reviewsCreative, low-cost marketing strategiesThis episode was produced by Podcast Boutique https://www.podcastboutique.comUse the same marketing company as Dr. Etch!Get your free demo with Relevance Marketing by Clicking Here Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

In this episode of Modern Chiropractic Mastery, Dr. Kevin Christie hosts Dr. Chris Chippendale for an in-depth discussion on optimizing doctor-patient communication and enhancing team coordination to improve patient outcomes. They explore the complexities of patient retention, the significance of truly listening to patients, and the application of motivational interviewing in chiropractic care. Additionally, they touch upon the importance of effective communication with the clinic team and share insights into an exciting upcoming masterclass in London focused on patient experience.The episode offers valuable advice for both new and seasoned chiropractors seeking to improve their practice communication strategies.

After years of carrying the weight of lead, Shannon and Cooper find a path out from under the darkness and into the sunlight.LEAD: how this story ends is up to us is an audio docudrama series that tells the true story of one child, his mysterious lead poisoning, and his mother's unwavering fight to keep him safe. A true story written by Shannon Burkett. Directed by Alan Taylor. Starring Merritt Wever, Alessandro Nivola, Cynthia Nixon, and Cooper Burkett.Lead was produced by Shannon Burkett. Co-produced by Jenny Maguire. Featuring Amy Acker, Tom Butler, Dennis T. Carnegie, James Carpinello, Geneva Carr, Dann Fink, Alice Kris, Adriane Lenox, Katie O'Sullivan, Greg Pirenti, Armando Riesco, Shirley Rumierk, Thom Sesma, and Lana Young. Music by Peter Salett. “Joy In Resistance” written by Abena Koomson-Davis and performed by Resistance Revival Chorus. Casting by Alaine Alldaffer and Lisa Donadio. Sound Design by Andy Kris. Recording Engineer Krissopher Chevannes.For corresponding visuals and more information on how to protect children from lead exposure please go to https://endleadpoisoning.org.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.

AI is showing up everywhere in medicine, from symptom checkers to lab summaries, and I often hear clinicians wonder where that leaves us.    In this episode, I share how I see technology as a helpful partner while holding firm to the truth that no algorithm can replace the trust, empathy, and presence our patients deserve. My own journey from burnout to building a practice rooted in connection has shown me that we carry a kind of medicine AI will never touch. Can a computer sit with someone in grief? Can it notice the subtle shift in tone or energy that tells you more than lab results ever could? I want you to think about how you bring your humanity into care, how you amplify the qualities that make your practice unique, and how AI might support rather than overshadow your role as a healer and entrepreneur.   Episode Breakdown: 00:00 AI in Healthcare and Human Connection   05:01 How Clinicians Use AI in Practice   07:06 The Limitations of AI in Medicine   09:30 Unique Human Abilities in Patient Care   13:02 Translating Science Into Soul-Aligned Action   16:14 Building a Human-Centered Practice   20:31 Celebrating Patient Wins and Progress   26:06 Catalyst Question: What AI Can't Do in Medicine     Links The Catalyst Studio   Episodes about AI: Episode 57: ChatGPT For Health and Wellness Content Marketing Episode 58: Providers Regaining Their Time and Sanity With the Help of Virtual Scribes and Virtual Assistants Episode 106: The Future of Charting With AI – Dr. Lara Salyer   Episodes about creating a welcoming atmosphere: Episode 46: Front Office Makeover With the Aha! Method Episode 104: Making Your Practice a Holistic Office   Connect with Lara:  Website The Catalyst Way YouTube Instagram  Facebook LinkedIn TikTok     Podcast production and show notes provided by HiveCast.fm

On this episode of Voices of Self-Funding, host Ramesh sits down with Jeffrey Bloom, a 25+ year veteran in healthcare and employee benefits, to unpack the power of Direct Primary Care (DPC) for self-funded employers. Jeff brings deep expertise spanning underwriting, care delivery, and affinity markets — and a passion for reshaping member experiences. Together, they explore how DPC: • Delivers hard savings: 12–18% reduction in year one healthcare spend (net of fees), plus an additional 8% stop-loss discount by deflecting high-cost claims. • Transforms access: Members get appointments in 24–48 hours—far faster than traditional systems. • Drives satisfaction & productivity: A scalable, capitated model that eliminates balance billing, improves engagement, and enhances workforce health. This conversation reframes primary care not just as a benefit, but as a strategic cost-containment lever for employers committed to optimizing spend and boosting employee well-being. This episode was sponsored by WLT Software. For more information, visit HCAA.org. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

The deficits from the lead poisoning continue to intensify, Shannon channels her anger and grief into holding the people who hurt her son responsible.LEAD how this story ends is up to us is a true story written and produced by Shannon Burkett. Co-produced by Jenny Maguire. Directed by Alan Taylor. Starring Merritt Wever, Alessandro Nivola, Cynthia Nixon, and Cooper Burkett.EP4 features Eboni Booth, Sasha Eden, Kevin Kane, April Matthis, Alysia Reiner, and Mandy Siegfried. Casting by Alaine Alldaffer and Lisa Donadio. Music by Peter Salett. Sound Design by Andy Kris. Recording Engineer Krissopher Chevannes.For corresponding visuals and more information on how to protect children from lead exposure please go to https://endleadpoisoning.org.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How do you choose the right technology, measure what counts, and still keep patients at the center of your marketing? In this episode of Ignite, Cardinal CEO Alex Membrillo chats with Chelsea Lockhart, Senior Director of Platform Management and Marketing Technology at Sutter Health, about what it really takes to build effective marketing operations in health systems. You'll hear firsthand how to choose the right marketing technology for your resources, why data quality and compliance are non-negotiable, and how to measure what really matters before chasing the latest trends. Most importantly, you'll walk away with a renewed focus on the fundamentals: delivering timely, relevant messages to patients and building strong internal partnerships to drive real results. RELATED RESOURCES Connect with Chelsea - https://www.linkedin.com/in/chelsealockhart/ Privacy First: Marketing Technologies That Prioritize HIPAA Compliance - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/hipaa-compliant-martech/ Marketing + Operations: Why Total Alignment is Vital to Growth - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-marketing-operations-alignment/ Is Your Organization Actually Ready for Marketing? - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/marketing-readiness/ How to Build a Full-Funnel Healthcare Marketing Strategy - https://www.cardinaldigitalmarketing.com/healthcare-resources/blog/healthcare-full-funnel-marketing-strategy/

The Bulletproof Dental Podcast Episode 405 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak GUEST: Dr. Brian Harris DESCRIPTION In this engaging conversation, Dr. Brian Harris shares his journey from burnout to rediscovering his passion for dentistry. He emphasizes the importance of patient enrollment and how virtual consultations can enhance the patient experience. The discussion covers the psychology behind patient interactions, the role of technology in modern dentistry, and the significance of building trust and transparency with patients. Dr. Harris also highlights the need for dentists to focus on providing value and creating lasting relationships with their patients, ultimately leading to greater success in their practices. TAKEAWAYS Mastering patient enrollment is crucial for dental success. Burnout often occurs around 15 years into a dental career. The patient experience begins before they enter the practice. Virtual consultations can significantly enhance patient engagement. Building trust is essential for patient retention. Technology can streamline the patient consultation process. Patients appreciate personalized communication and transparency. Follow-up is key to maintaining patient relationships. Dentists should focus on providing value to patients. Creating a positive first impression can lead to higher case acceptance. CHAPTERS 00:00 Introduction to Dr. Brian Harris and His Journey 02:44 The Burnout Phenomenon in Dentistry 05:44 The Impact of Family Legacy on Career Choices 08:25 Transitioning from Burnout to Passion in Dentistry 11:01 The Business vs. Clinical Dentistry Dilemma 14:06 Reinventing the Patient Experience with Smile Virtual 17:17 Understanding Patient Psychology in Consultations 19:57 The Importance of Connection in Patient Engagement 24:10 Understanding Patient Needs 30:45 The Importance of Patient Experience 36:10 The Flow of Giving and Receiving 41:54 The Power of Asynchronous Consultations 45:43 Connecting with Patients Effectively 47:39 Pre-Framing Conversations for Success 51:30 Understanding the Decision-Making Process 55:13 The Importance of Authentic Communication 57:03 Creating Success Through Small Actions 59:41 The Value of Focus and Passion in Practice  

Why Patient Experience Is Healthcare's New Frontier On this HealthImpact Live Podcast episode, Michael Rogozinski, healthcare leader and executive at Vital.io, joins Janae Sharp for a timely conversation about transforming patient experience in real-time. They'll discuss how Vital's platform leverages live EHR data and healthcare AI to guide millions of patients through hospital, emergency, and urgent care visits—simplifying complex medical interactions and making care more transparent. • This conversation will explore: • Why the patient experience is central to better outcomes and satisfaction • How real-time data and AI can improve communication and reduce clinician workload • The role of technology in predicting wait times, guiding care, and supporting discharge planning Join us to learn how creating a better healthcare experience isn't just about convenience—it's about delivering safer, smarter, and more human-centered care. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Discover why the new patient experience in dentistry is the key to case acceptance and loyalty. Gary Takacs shares a 7-step process to improve patient trust, reduce PPO dependence, and transition to a fee for-service dental practice.

Send us a MessageBuilding a new healthcare system isn't just about construction—it's about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community.In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington, about the transformative journey of building a new healthcare system. They discuss the importance of community engagement, strategic planning, and the involvement of healthcare professionals in creating a healthcare environment that prioritizes patient experience and service excellence. Theresa shares insights on their holistic approach to the construction process, the significance of listening to the community and healthcare professionals, and the vision for a cohesive healthcare system that extends beyond the new building.Align strategic plans with community needs and input.Employee engagement is key to a successful transition.Creating a cohesive healthcare system involves all facilities and staff.Service excellence is a priority in the new healthcare vision.Leadership development is essential for organizational growth.Celebrating milestones fosters a positive organizational culture.Listening to values and feedback shapes the healthcare environment.Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-Us Learn more - and register - for an upcoming Capstone Leadership Summit: CapstoneLeadership.net/Upcoming-EventsHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

The effects of the neurotoxin are taking their toll on Cooper as Shannon desperately tries to navigate the severity of their new reality.LEAD how this story ends is up to us is a true story written and produced by Shannon Burkett. Co-produced by Jenny Maguire. Directed by Alan Taylor. Starring Merritt Wever, Alessandro Nivola, Cynthia Nixon, and Cooper Burkett.E43 features Jenny Maguire, JD Mollison, Laith Nakli, Deirdre O'Connell, Carolyn Baeumler, Zach Shaffer, and Monique Woodley. Casting by Alaine Alldaffer and Lisa Donadio. Music by Peter Salett. Sound Design by Andy Kris. Recording Engineer Krissopher Chevannes.For corresponding visuals and more information on how to protect children from lead exposure please go to https://endleadpoisoning.org.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Rural hospitals are innovating to find their future workforce.  For Crawford County Memorial Hospital, that means hosting a summer camp for kids in their area who think they may be interested in a career in healthcare!  Dana Neemann, Director of Education and Patient Experience returns alongside hosts Ben Oldach and Kathy Leggett to show how the hospital created a program that has already turned young campers into full-time employees. Find out how they made navigating the complicated world of healthcare easy for kids to understand, and how you can create a similar program in your industry.   

Lisa (Elizabeth) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better Inspiring and accelerating the delivery of consistent, excellent care across Stanford Medicine measured by performance improvement in Safety, Quality, Patient Experience, and Cost Reduction (Collectively=Value) from today's baseline and ultimately developing a reputation as a national leader, to which others look for inspiration and as an educational resource. From 2001 through 2016, she was the Chief Executive Officer of the VA Palo Alto Health Care System (VAPAHCS). VAPAHCS is a $900M, 800 - bed federal health care system with three inpatient divisions and seven outpatient clinics serving 90,000 Veterans in 10 counties in Northern California. It is affiliated with Stanford University School of Medicine, has the second-largest research enterprise in VA ($58M), trains 1500 residents, internsand students yearly and is home to every specialized Veteran treatment modality offered in the VA system. She was responsible for all administrative and clinical aspects of VA Palo Alto, including strategy and master planning for facilities. She has a Bachelor of Science degree from the University of Notre Dame in Civil Engineering and a Master of Business Administration degree from Louisiana Tech University. She is a licensed professional engineer and a Fellow in the American College of Health Care Executives. She is the recipient of two Presidential Rank Awards, one at the meritorious level and the second at the distinguished level.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

On this episode of DGTL Voices, Ed interviews Dr. Zafar Choudry, CIO of Seattle Children's Hospital. Zafar details his diverse experiences in healthcare and technology, from the UK to the US. He emphasizes the importance of engaging with patients and listening to their needs, which has led to innovative solutions like the implementation of Minecraft for patients. Zafar also discusses leadership lessons, highlighting the significance of humility and empathy in guiding teams. His mantra of being a 'force for good' resonates throughout the conversation, inspiring listeners to make a positive impact in healthcare.

Jason Lesandrini, PhD, FACHE, LPEC, HEC-C, Assistant Vice President of Ethics, Advance Care Planning, Spiritual Health, and Language Access Services at Wellstar Health System, and Kelsey B. White, PhD, BCC, Assistant Professor and Chaplaincy Faculty Researcher at Virginia Commonwealth University, and Editor-in-Chief of the Journal of Health Care Chaplaincy, discuss improving the patient experience through the integration of chaplaincy and ethics services. They highlight the vital role of chaplains, the importance of supporting workforce well-being, and strategies to relieve clinician burnout in a changing healthcare environment.

As the lead wreaks havoc on Cooper's development, Shannon searches for answers. Desperate to get a handle on what was happening to her son, she grabs onto a lifeboat - nursing school. Andy tries to piece together the past to make sense of the present.LEAD how this story ends is up to us is a true story written and produced by Shannon Burkett. Co-produced by Jenny Maguire. Directed by Alan Taylor. Starring Merritt Wever, Alessandro Nivola, Cynthia Nixon, and Cooper BurkettEP2 features Keith Nobbs and Frank Wood. Music by Peter Salett. Sound Design by Andy Kris. Recording Engineer Krissopher Chevannes. Casting by Alaine Alldaffer and Lisa Donadio.For corresponding visuals and more information on how to protect children from lead exposure please go to https://endleadpoisoning.org.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Key Topics Covered:How word-of-mouth marketing is driven by genuine carePatient comments as fuel for cultural and clinical transformationThe real reason questions about mental health, falls, and bladder control matterCreating new programs like pelvic floor therapy and fall prevention based on CAHPS dataHealth literacy, team specialization, and interdisciplinary strengths at scaleUsing empathy and relationships to make data actionableKey Quotes:“Data is only good if we use it.”“Trust is marketing. Exceptional care is a billboard people share at dinner.”“Our job is to ask the curious questions patients didn't even know they needed.” www.YourHealth.Org

Technology enabled, people-focused Customer Service With Matt Whitmer. In today's episode, we're thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships. What we cover in this episode: It's all about meeting customers where they are in their journey. Customers want to trust the brands they work with. Customers want to feel like they are being helped, not "sold." Build conduits within your organization to ensure open communication and to bust silos.  The best customer experience is enabled by tehcnology and AI but diven by people. Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Ready to get real about breast augmentation? In this episode, we're diving deep into the world of cosmetic surgery with a no-holds-barred conversation you won't want to miss! Today, Dr. Robert Whitfield speaks with a patient, Kathy Dixon, who's here to share her personal journey. Kathy opens up about how her cultural background shaped her decisions, her struggles with breast implant illness, and what led her to choose explant surgery. Tune in to hear so much more! Kathy's Business, Oh Yes Communications (https://www.ohyescommunications.com/author/kathy/) Show Highlights: Kathy's Cultural Influences & Decision for Augmentation (00:02:45) *Kathy discusses her Colombian heritage, body image, and initial decision to pursue breast augmentation. *Cultural Trends in Plastic Surgery (00:08:21) South American vs. U.S. beauty standards, Brazilian butt lifts, and safety concerns. Fat Transfer Misconceptions & Technical Details (00:09:11) Differences between fat transfer to buttocks, face, and breasts, and addresses misconceptions Kathy's Surgical Journey & Onset of Symptoms (00:16:29) *Kathy recounts her initial surgery, complications, and the gradual onset of physical and emotional symptoms. *Medical Dismissal & Search for Answers (00:18:36) Being dismissed by doctors, pursuing hormone testing, and discovering breast implant illness Testing, Mold, and Mycotoxins (00:20:34) High mold count; surgeon discusses PCR testing, bacterial contamination, and importance of thorough pathology Challenges in Women's Health & Medical Gaslighting (00:28:00) Lack of support for women, medical gaslighting, and inappropriate reliance on birth control for hormone issues Mold, Detoxification, and Environmental Factors (00:33:37) *Environmental and dietary sources of mold, detox challenges, and lifestyle changes *Post-Surgery Recovery & Lifestyle Adjustments (00:44:11) *Recovery goals, physical therapy, emotional healing, and the importance of support systems *Support Systems & Patient Experience (00:48:25) Importance of family support, patient education, and realistic expectations for recovery Links and Resources Let's Connect Podcast: https://podcasts.apple.com/gb/podcast/breast-implant-illness/id1678143554 Spotify: https://open.spotify.com/show/1SPDripbluZKYsC0rwrBdb?si=23ea2cd9f6734667 TikTok: https://www.tiktok.com/@drrobertwhitfield?t=8oQyjO25X5i&r=1 IG: https://www.instagram.com/breastimplantillnessexpert/ FB: https://www.facebook.com/DrRobertWhitfield Linkedin: https://www.linkedin.com/in/dr-robert-whitfield-md-50775b10/ X: https://x.com/rob_whitfieldmd Read this article - https://www.breastcancer.org/treatment/surgery/breast-reconstruction/types/implant-reconstruction/illness/breast-implant-illness Shop: https://drrobssolutions.com SHARP: https://www.harp.health NVISN Labs - https://nvisnlabs.com/ Get access to Dr. Rob's Favorite Products below: Danger Coffee - Use our link for mold free coffee - https://dangercoffee.com/pages/mold-free-coffee?ref=ztvhyjg JASPR Air Purifier - Use code DRROB for the Jaspr Air Purifier - https://jaspr.co/ Echo Water - Get high quality water with our code DRROB10 - https://echowater.com/ BallancerPro - Use code DRROBVIP for the world's leader in lymphatic drainage technology - https://ballancerpro.com Ultrahuman - Use code WHITFIELD10 for the most accurate wearable - https://www.ultrahuman.com/ring/buy/us/?affiliateCode=drwhitfield

A mysterious dust fills a young family's apartment. The truth begins to unravel when the mother gets a call from the pediatrician - the monster deep within the walls has been unleashed. LEAD how this story ends is up to us is a true story written and produced by Shannon Burkett. Co-produced by Jenny Maguire. Directed by Alan Taylor. Starring Merritt Wever, Alessandro Nivola, Cynthia Nixon, and Cooper Burkett. EP1 features Zak Orth, Jenny Maguire, Daphne Gaines, and Micheal Gaston. Music by Peter Salett. Sound Design by Andy Kris. Recording Engineer Krissopher Chevannes. Casting by Alaine Alldaffer and Lisa Donadio.For corresponding visuals and more information on how to protect children from lead exposure please go to https://endleadpoisoning.org.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Show Notes1. Episode HighlightsRebecca Dillard outlines her team's multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn't a flash in the pan—it's a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn't just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

John Golden's Linkedin: https://www.linkedin.com/in/goldenjohn/Vital Neuro Linkedin:  https://www.linkedin.com/company/vital-neuroChris Hoyd's Linkedin: https://www.linkedin.com/in/chrishoyd/ John Golden is the CEO of Vital Neuro. He has considerable experience in operational and technology leadership, and led the successful exit from EXOS, a previous company he founded and built, prior to joining Vital Neuro 7 years ago. John has spent his career dedicated to making high quality complex technologies into simple consumer products that people can use, and uses the Vital Neuro technology himself 3-4 times per day to stay on top of his game. John has led the company through the clinical development all the way to reality as a consumer facing product, with a guiding principle that neurofeedback technology should be as easy to use as regular headphones. Product in Healthtech is community for healthtech product leaders, by product leaders. For more information, and to sign up for our free webinars, visit www.productinhealthtech.com.

In this episode, Gary and Naren share a simple but powerful 7-step new patient experience that turns first-time visits into lifelong patient relationships. This proven process helps practices break free from the insurance trap and build real connections that lead to better case acceptance, more referrals, and steady growth. You'll hear why patients with an “insurance-only” mindset often hold practices back — and how one office used this approach to grow from $2 million to $3 million in just one year. Whether you're just starting or want to make your first visit truly unforgettable, this episode is filled with practical tips and inspiring results. Book your free marketing strategy meeting with Ekwa at your convenience. Plus, at the end of the session, get a free analysis report to find out where your practice stands online. It's our gift to you! https://www.lessinsurancedependence.com/marketing-strategy-meeting/  If you're looking to boost your case acceptance rates and enhance patient communication, you can schedule a Coaching Strategy Meeting with Gary Takacs. With his experience in helping practices thrive, Gary will work with you on personalized coaching, ensuring you and your team are prepared to present treatment plans confidently, offer financing options, and communicate the value of essential dental services. https://www.lessinsurancedependence.com/csm/ 

Elliot Cohen—PillPack co-founder and now co-founder of General Medicine—joins Jacob Effron and Nikhil (Out-of-Pocket) to unpack what “best care” really means in 2025. He explains why General Medicine is building a broad front door to care. Elliot also revisits the PillPack vs. PBMs saga, what Amazon Pharmacy got right (and what was unexpectedly hard), and how AI is already raising the bar in intake, clinical prep, and follow-up. (0:00) Intro(0:58) Simplifying Healthcare with General Medicine(1:53) The Importance of Triage in Healthcare(3:22) Consumer Empowerment in Healthcare(5:10) Patient Experience and Structured Forms(6:27) Challenges in Healthcare Pricing Transparency(8:28) Diverse Patient Needs and Quality of Care(10:00) The Philosophy Behind General Medicine(16:43) Consumer Directed Care: Pros and Cons(18:57) PillPack(35:53) Debating Insulin Search Results(38:16) AI in Healthcare: A New Era(39:15) Integrating AI with Clinical Teams(41:39) Challenges and Opportunities in Digital Therapeutics(58:21) Building a Healthcare Company: Lessons from Amazon(1:01:25) Quickfire Out-Of-Pocket: https://www.outofpocket.health/

Lexi Silver is 15 years old. She lost both of her parents before she turned 11. That should tell you enough—but it doesn't. Because Lexi isn't here for your pity. She's not a sob story. She's not a trauma statistic. She's a writer, an advocate, and one of the most emotionally intelligent people you'll ever hear speak into a microphone.In this episode, Lexi breaks down what grief actually feels like when you're a kid and the adults around you just don't get it. She talks about losing her mom on Christmas morning, her dad nine months later, how the system let her down, and how Instagram trolls tell her she's faking it for attention. She also explains why she writes, what Experience Camps gave her, how she channels anger into poems, and what to say—and not say—to someone grieving.Her life isn't a Netflix drama. But it should be.And by the way, she's not “so strong.” She's just human. You'll never forget this conversation.RELATED LINKS• Lexi on Instagram: @meet.my.grief• Buy her book: The Girl Behind Grief's Shadow• Experience CampsFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this solo episode, Dr. Kevin Christie explores how to elevate the patient experience by minimizing friction across every touchpoint in the care journey. Framing the patient experience around three pillars—clinical outcomes, service, and hospitality—he zones in on service and introduces a checklist-driven approach to creating a friction-free experience.From online scheduling and prompt communication to streamlined payment systems and staff responsiveness, Dr. Christie outlines best practices and common pitfalls. He shares tips on integrating technology like compatible EHR systems, two-way texting, online paperwork, and welcome videos, plus how to manage the revenue cycle efficiently to avoid insurance-related frustrations.You'll also hear about the value of storing payment information, pre-scheduling full treatment plans, and crafting seamless referral and follow-up systems—all aimed at reducing friction and enhancing retention.He closes with a challenge: audit your practice's friction points and take targeted action.

In this episode of the Gladden Longevity Podcast, Dr. Jeffrey Gladden interviews Joshua Ketner, who shares his journey to establishing the Dream Body Clinic in Mexico, focusing on the use of mesenchymal stem cells for various treatments. They discuss the clinic's approach, the types of therapies offered, the patient experience, and the limitations of stem cell treatments. The conversation also touches on the importance of balancing hormones and the potential of regenerative medicine in promoting longevity.   For Audience ·       Use code 'Podcast10' to get 10% OFF on any of our supplements at https://gladdenlongevityshop.com/ !    Takeaways ·       Dr. Gladden emphasizes the importance of longevity and living well beyond 120. ·       Josh Ketner shares his personal experience with caregiving and how it led him to stem cell therapy. ·       The Dream Body Clinic specializes in mesenchymal stem cells derived from umbilical cord tissue. ·       The clinic offers treatments for joints, autoimmune diseases, and chronic degenerative conditions. ·       Patients typically spend four to five days at the clinic for treatment. ·       Stem cell treatments are cash pay, as they are not covered by insurance. ·       The clinic ensures high-quality sourcing of stem cells from first-time mothers. ·       Josh discusses the potential of other therapies like growth hormone and their effects on aging. ·       The conversation highlights the need for a balanced approach to hormone therapy and regenerative medicine. ·       Dr. Gladden and Josh agree on the importance of understanding individual needs in treatment.   Chapters 00:00 Introduction to Regenerative Medicine 04:13 Personal Journey into Regenerative Medicine 07:06 Understanding Stem Cell Treatments 09:45 Patient Experience and Treatment Process 12:29 Challenges and Limitations of Treatments 15:21 Future of Regenerative Medicine   To learn more about Joshua: Email: info@dreambodyclinic.net Website: www.dreambody.clinic Instagram:  https://www.instagram.com/clinicdreambody   Reach out to us at:    Website: https://gladdenlongevity.com/     Facebook: https://www.facebook.com/Gladdenlongevity/    Instagram: https://www.instagram.com/gladdenlongevity/?hl=en     LinkedIn: https://www.linkedin.com/company/gladdenlongevity    YouTube: https://www.youtube.com/channel/UC5_q8nexY4K5ilgFnKm7naw    

Michelle Andrews built a career inside the pharma machine long before anyone knew what “DTC” meant. She helped launch Rituxan and watched Allegra commercials teach America how to ask for pills by name. Then she landed in the cancer fun house herself, stage 4 breast cancer, and learned exactly how hollow all the “journey” slide decks feel when you're the one circling the drain.We talk about what happens when the insider becomes the customer, why pill organizers and wheat field brochures still piss her off, and how she fired doctors who couldn't handle her will to live. You'll hear about the dawn of pharma advertising, the pre-Google advocacy hustle, and what she wants every brand team to finally admit about patient experience.If you've ever wondered who decided windsurfing was the best way to sell allergy meds—or what happens when you stop caring if you make people uncomfortable—listen up.RELATED LINKSMichelle Andrews on LinkedInTrinity Life Sciences – Strategic AdvisoryJade Magazine – Ticking Time Bombs ArticleNIHCM Foundation – Breast Cancer StoryFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, Keisha Mullings Smith, Vice President and Chief Consumer Experience Officer at UChicago Medicine, shares how her team is aligning workforce well-being and patient experience through integrated strategies, innovation, and culture-building. She also highlights upcoming initiatives focused on retention, smart care delivery, and expanding access across the community.

In this episode of the Growth in Dentistry podcast, host Steve Jensen interviews Ashley Boaz, CEO of Mint Conceptions, who also serves as Chief Human Resource Officer and COO of a dental group. With over 20 years of experience in dentistry, she has held nearly every role in a dental practice, from dental assistant to hygienist to management. Tune in to hear valuable insights on enhancing the patient experience through improved communication, trust-building, and understanding patient needs.Listen in to hear Ashley and Steve chat about:Communicating well and building trust with your teamUnderstanding patient needsAppointment timingWho should be having financial conversations with patients…and so much more!Want to learn more from Ashley and Mint Conceptions? Visit https://www.mintconceptions.com. And take the Discovery Assessment here: https://mintconceptions.scoreapp.com/.See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

 I sat down with Jim Surek, CEO of Valencia Technologies, to explore eCoin, an innovative tibial nerve stimulator designed to treat overactive bladder (OAB) with fewer visits, fewer side effects, and more freedom.Unlike traditional sacral nerve stimulation or ongoing Botox treatments, eCoin is a nickel-sized device implanted near the ankle that delivers consistent, effective relief. It's minimally invasive, easy to implant in an outpatient or office setting, and requires little follow-up.We discuss:How eCoin compares to other third-line OAB treatmentsWhat makes it simpler and more accessible for both patients and providersWhat women can expect from the implant procedure and its long-term effectivenessHow it's helping improve patient outcomes and free up busy practicesThe exciting future of this device for broader pelvic health conditionsWhether you're a patient living with urgency and frequency or a provider looking for better options, this episode brings a much-needed look into the evolving treatment landscape for OAB.Timeline:00:30 Introduction 01:02 Overview of the Eco Device03:31 Clinical Study Results and Patient Feedback04:55 Battery Life and Replacement06:53 Surgical Procedure and Placement11:30 Patient Experience and Benefits15:24 Future Developments and Company Vision18:50 Conclusion and Final Thoughts

This content has been developed for healthcare professionals only. Patients who seek health information should consult with their physician or relevant patient advocacy groups.For the full presentation, downloadable Practice Aids, slides, and complete NCPD information, and to apply for credit, please visit us at PeerView.com/HXH865. NCPD credit will be available until July 12, 2026.Nursing Strategies in Transthyretin Cardiac Amyloidosis: Targeted Therapies and the Patient Experience In support of improving patient care, PVI, PeerView Institute for Medical Education, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.SupportThis activity is supported by an educational grant from Alnylam Pharmaceuticals, Inc.Disclosure information is available at the beginning of the video presentation.

This content has been developed for healthcare professionals only. Patients who seek health information should consult with their physician or relevant patient advocacy groups.For the full presentation, downloadable Practice Aids, slides, and complete NCPD information, and to apply for credit, please visit us at PeerView.com/HXH865. NCPD credit will be available until July 12, 2026.Nursing Strategies in Transthyretin Cardiac Amyloidosis: Targeted Therapies and the Patient Experience In support of improving patient care, PVI, PeerView Institute for Medical Education, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.SupportThis activity is supported by an educational grant from Alnylam Pharmaceuticals, Inc.Disclosure information is available at the beginning of the video presentation.

What happens when a thriving practice hits a ceiling? In this case study with Dr. Michael Graybar of Graybar Chiropractic & Rehab reveals how he turned personal burnout and professional stagnation into a launchpad for growth.You'll hear how Dr. Michael scaled his multi-clinic operation from $1.6M to $3.3M in annual revenue, restructured his leadership team, and created a business that thrives—even when he's not in the building. This transformation wasn't just operational—it restored his marriage, his energy, and his vision for the future.In this case study you will:See how Graybar Chiropractic & Rehab went from plateaued to thrivingLearn how systems and roles replaced a personality-driven modelHear what changed when Dr. Graybar stepped fully into the CEO roleUnderstand how to stabilize staff, reduce turnover, and scale sustainablyGet clarity on the three hats every practice owner must wear to grow rightEpisode Highlights01:12 — Introduces personal and practice struggles before joining TRP02:10 — Practice had been stagnant at $1.6M with no clear direction02:44 — Lack of clarity spilled into home life and affected marriage03:26 — Practices were "good" on paper, but lacked fulfillment and growth04:17 — Joined TRP in 2018 and received holistic support, not just business coaching04:51 — Five years later: practice volume and profitability drastically increased05:13 — Clinics now exceed 1300 visits/week, smallest clinic matches former largest07:35 — Revenue climbed to $3.3M–$3.4M across three clinics08:28 — Letting go of operator role was essential to create durability09:39 — Replaced personality-based model with system-based structure11:03 — Introduced new patient advocates and clear staff roles11:44 — Reorganized leadership with one COO to eliminate internal competition14:42 — Staff turnover reduced by improving clarity and workplace culture18:38 — Initial resistance: tried to “sneak” into CEO role without team noticing20:05 — Weekly CEO time created to plan, lead, and maintain personal balance22:24 — Balancing three roles: chiropractor, CEO, and business owner23:43 — Importance of working above the business, not just in or on it25:54 — Advice to his past self: trust the process and commit fully to TRP28:01 — Coach Oz chats with Success Partner, Dr. Andrew Powell of Better Balance Orthotics, who shares his journey from struggling with flat feet to pioneering orthotics that truly improve posture, balance, and overall patient outcomes. Discover how these innovative orthotics go beyond traditional solutions—helping not just with foot pain but also with headaches, back issues, and fall prevention.  Resources MentionedTo learn more about the REM CEO Program, please visit:  http://www.theremarkablepractice.com/rem-ceoFor more information about Better Balance Orthotics please visit: https://betterbalanceorthotics.com/Schedule a Brainstorming call with Dr. PeteFollow Dr Stephen on Instagram: https://qr.me-qr.com/l/riDHVjqt  Follow Dr Pete on Instagram: https://qr.me-qr.com/I1nC7Hgg  Prefer to watch? Catch the podcast on YouTube at: https://www.youtube.com/@TheRemarkablePractice1To listen to more episodes visit https://theremarkablepractice.com/podcast/ or follow on your favorite podcast app.

Dr. Anne Marie Morse walks into the studio like a one-woman Jersey Broadway show and leaves behind the best damn TED Talk you've never heard. She's a neurologist, sleep medicine doc, narcolepsy expert, founder of D.A.M.M. Good Sleep, and full-time myth buster in a white coat. We talk about why sleep isn't a luxury, why your mattress does matter, and how melatonin is the new Flintstones vitamin with a marketing budget. We unpack the BS around sleep hygiene, blow up the medical gaslighting around “disorders,” and dig into how a former aspiring butterfly became one of the loudest voices for patient-centered science. Also: naps, kids, burnout, CPAPs, co-sleeping, airport pods, the DeLorean, and Carl Sagan. If you think you're getting by on five hours of sleep and vibes, you're not. This episode will make you want to take a nap—and then call your doctor.RELATED LINKSdammgoodsleep.com: https://www.dammgoodsleep.comLinkedIn: https://www.linkedin.com/in/anne-marie-morse-753b2821/Instagram: https://www.instagram.com/dammgoodsleepDocWire News Author Page: https://www.docwirenews.com/author/anne-marie-morseSleep Review Interview: https://sleepreviewmag.com/practice-management/marketing/word-of-mouth/sleep-advocacy-anne-marie-morse/Geisinger Bio: https://providers.geisinger.org/provider/anne-marie-morse/756868SWHR Profile: https://swhr.org/team/anne-marie-morse-do-faasm/FEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How do rural hospitals find the staffing in today's day and age? That's the question hosts Ben Oldach and Kathy Leggett are looking to answer in part one of a two-episode series at the Crawford County Memorial Hospital in Denison, Iowa.  Joining them are Dana Neemann, Director of Education and Patient Experience, and Macy Webb, Director of Human Resources to talk about their internship program, as well as the extra effort they make to retain employees once they have them hired.  

Gigi Robinson grew up with Ehlers-Danlos syndrome, a disease that turns your joints into overcooked spaghetti. Instead of letting it sideline her, she built a career out of telling the truth about invisible illness. We talk about what it takes to grow up faster than you should, why chronic illness is the worst unpaid internship, and how she turned her story into a business. You'll hear about her days schlepping to physical therapy before sunrise, documenting the sterile absurdity of waiting rooms, and finding purpose in the mess. Gigi's not interested in pity or polished narratives. She wants you to see what resilience really looks like, even when it's ugly. If you think you know what an influencer does, think again. This conversation will challenge your assumptions about work, health, and what it means to be seen.RELATED LINKSGigi Robinson Website: https://www.gigirobinson.comLinkedIn: https://www.linkedin.com/in/gigirobinsonInstagram: https://www.instagram.com/itsgigirobinsonTikTok: @itsgigirobinsonA Kids Book About Chronic Illness: https://akidsco.com/products/a-kids-book-about-chronic-illnessFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Keena Patel-Moran on building a more holistic healthcare industry As a young professional Keena Patel-Moran saw firsthand how a healthcare product she developed helped save lives. Now the Healthcare and Lifesciences Industry Lead at Launch by NTT DATA, Keena is still working towards building a more human approach to healthcare. This week, Keena sits down with Tammy to discuss ways to improve the industry and give patients the support they need and deserve. Keena reflects on how a personal experience watching a family member's health journey shaped how she views the healthcare industry today. They discuss why doctors should look beyond just symptoms and at the whole individual and make a case that improving healthcare processes is not only better for patients and care-takers but is also good for business. Please note that the views expressed may not necessarily be those of NTT DATALinks: Keena Patel-MoranLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In the final episode of this three-part mini-series, created in partnership with fertilityclinicsabroad.com, Natalie is joined once more by Joanna Jewell, Head of Patient Experience at IVF Media, to demystify the world of egg donation guarantees. Whether you're exploring donor eggs, embryo donation, or refund-based pregnancy guarantees, this episode breaks it all down. Joanna explains how these programs work, what they include, who they're for, and what to ask before you commit. What we discuss: What egg donation programs actually are and what's included The difference between oocyte and blastocyst guarantees What to expect with embryo donation and double donation (egg + sperm) Pregnancy and live birth guarantee programs and the truth behind the fine print Refund guarantees: how they work, what they cost, and how much you could get back Common requirements to qualify for guarantee programs Transparency matters: why it's essential to ask what's included and what's not Additional costs to prepare for: medication, storage fees, testing, and admin Donor availability for different ethnicities and specific features (like red hair) The emotional reality when things don't work even with a “guarantee” What support clinics do (and don't) offer after unsuccessful cycles Why support groups, peer connections, and advocacy matter in your journey Embryo shipping after Brexit: is it still possible to bring material back to the UK? Links & Resources: Let's Stay Connected Learn more at: fertilityclinicsabroad.com Follow on Instagram @fertility_clinics_abroadVisit eggdonationfriends.com for helpful resources Contact Joanna's team directly for guidance on donor programs and clinics abroad Follow Natalie on Instagram: @fertilitypoddy Don't forget to listen to Episode 1 (How to Choose a Clinic Abroad) and Episode 2 (IVF Abroad Over 40) if you missed them!

In this second episode of our special mini-series with fertilityclinicsabroad.com, Natalie is joined once again by Joanna Jewell, Head of Patient Experience at IVF Media, to explore the realities of IVF abroad if you're over 40 and using your own eggs. This episode is packed with honest, compassionate, and practical advice for older patients whether you're solo, in a couple, or part of the LGBTQ+ community. Joanna shares what to expect, how to manage your options, and how to emotionally prepare for the challenges and decisions ahead. What we discuss: Are there age restrictions for IVF with your own eggs abroad? The difference between clinic policies and country laws The reality of success rates over 40 and why some clinics will say no What PGT-A testing is and why it's often recommended after age 38 Navigating treatment decisions in LGBTQ+ couples, including ROPA treatment Countries that are more inclusive (and those that aren't) for solo women and LGBTQ+ patients The psychological weight of choosing between own eggs and donor eggs How IVF Media handles difficult conversations with honesty, support, and care What happens when partners aren't on the same page and the role of counseling Why over 40s often go abroad: more treatment options, fewer restrictions, and better support Understanding the risks and clinic policies around multiple embryo transfer Additional tests some clinics require (like cardiac screening and blood work) Planning logistics around school holidays, remote work, and personal comfort Choosing a clinic near the beach? Joanna says yes, whatever lowers stress! Links & Resources: Let's Stay Connected Learn more: fertilityclinicsabroad.com Follow on Instagram @fertility_clinics_abroadContact Joanna's team for guidance and clinic suggestions Follow Natalie on Instagram: @fertilitypoddy Email Natalie: natalie@thefertilitypodcast.com Don't miss Part 3 in this series, where we explore guarantees in egg donation programs abroad!

Episode Description:If you've ever wondered what happens when a Bronx-born pediatric nurse with stage 4 colon cancer survives, raises a kid, becomes a policy shark, and fights like hell for the ignored, meet Vanessa Ghigliotty. She's not inspirational. She's a bulldozer. We go way back—like pre-Stupid Cancer back—when there was no “young adult cancer movement,” just a handful of pissed-off survivors building something out of nothing. This episode is personal. Vanessa and I built the plane while flying it. She fought to be heard, showed up in chemo dragging her kid to IEP meetings, and never stopped screaming for the rest of us to get what we needed. We talk war stories, progress, side-eyeing advocacy fads, TikTok activism, gatekeeping, policy wins, and why being loud is still necessary. And yeah—she's a damn good mom. Probably a better one than you. You'll laugh. You'll cry. You'll want to scream into a pillow. Come for the nostalgia. Stay for the righteous anger and iced coffee.RELATED LINKSVanessa on LinkedInColorectal Cancer Alliance: Vanessa's StoryZenOnco Interview with VanessaFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.