Podcast appearances and mentions of Jason A Wolf

We Are in This Together with Dr. Anthony OrsiniWelcome to Difficult Conversations-Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. This can be a very difficult time of year for many and 2020 has been a particularly bad year for everyone. There seems to be sadness everywhere. The Covid-19 crises has affected everything. Almost 2 million people have died worldwide and another 65 million people infected. Hospital workers have been overworked and businesses shut down. People across our nation have lost their jobs and can’t pay their bills. But for many who have lost loved ones, this is a sad season year after year. That is why on this episode Dr. Orsini chose not to have a guest but rather spend just a few minutes talking about this podcast and show his gratitude to the many guests and large audience that has been listening each and every week. Dr. Orsini highlights some of his guests that have been on this podcast and have shared their incredible stories and wisdom. Dr. Orsini tells us why doing this podcast has made him believe more than ever that the future is bright, and the sky is the limit for all of us! Please subscribe and continue to listen as the guest lineup and topics for 2021 are equally exciting. We promise that you will be inspired and learn about communication every week. Host: Dr. Anthony OrsiniSponsor:The Finley ProjectFor More Information:The Orsini WayThe Orsini Way-FacebookThe Orsini Way-LinkedinThe Orsini Way-InstagramThe Orsini Way-TwitterIt’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony OrsiniResources Mentioned-Difficult Conversations Podcast with Dr. Anthony OrsiniPodcast: Episode 103- Kathy CaprinoPodcast: Episode 102- Marcus EngelPodcast: Episode 104- Noelle MooreEpisode 117- Debbie Haine Episode 111- Lauren Heaslip, RN Episode 107- Claude Silver Episode 113- James Orsini Episode 118- Holly O’DriscollEpisode 121- Anne Bahr ThompsonEpisode 116- Stephen M.R. Covey Episode 106- Michelle Neier, MDEpisode 120- Jason A. Wolf Episode 110- Dike Drummond, MDPodcast: Episode 109- Helen Riess, MDThe Orsini Way-Podcast Episode 122 - Quint Studer

Elevating the Patient Experience with Jason WolfWelcome to Difficult Conversations with Dr. Anthony Orsini. Do you want to feel more optimistic about healthcare? Well, today is the day because on this episode, my special guest is Jason Wolf, a passionate champion and recognized expert on patient experience. As President of the Beryl Institute, he has led the growth of the organization into the leading global community of practice and thought leadership on improving the patient experience. Jason is also the founding editor of the Patient Experience Journal and serves as President of the Patient Experience Institute. Jason is a sought after speaker, provocative commentator, and respected author of numerous publications, including two books on organization development in healthcare, and over 25 white papers on Patient Experience Improvement. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator. Jason tells us about himself and his personal journey. Dr. Orsini and Jason discuss how patient experience is in front of medicine right now. Jason talks about why the patient is so different than they were ten years ago, and he shares a great story about his grandfather who was a pediatrician. We hear a little story from Dr. Orsini about a doctor that he was very close too and was a mentor. Jason describes patient experience and how important communication is to success. Dr. Orsini asks Jason why executives keep putting patient experience as a top priority but many haven’t provided the proper resources needed. Jason tells us that until we do what we need to do to match that disconnect we’re going to consistently be at risk in healthcare of not meeting the ultimate needs of our patients and families. Jason explains why “Patient experience shouldn’t be a thing to do” Jason explains how COVID affected us and he points out that it has shown us what is possible in a moment of dire need and the highest level of exhaustion in healthcare. We end with Dr. Orsini sharing a touching story of patient experience with a friend of his and Jason mentions that humanity is so essential to medicine and so essential to healthcare and so prevalent. IHost: Dr. Anthony OrsiniGuest:Jason WolfSponsor:The Finley ProjectFor More Information:The Orsini WayThe Orsini Way-FacebookThe Orsini Way-LinkedinThe Orsini Way-InstagramThe Orsini Way-TwitterIt’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony OrsiniResources Mentioned:Jason Wolf TwitterJason Wolf LinkedinJason Wolf WebsitePatient Experience Journal-Jason A. Wolf PhD, CPXPPatient Experience InstituteThe Beryl InstituteThe Beryl Institute TwitterThe Beryl Institute White Papers

Hospitals and health systems often use the term “patient experience” to mean a multitude of things, from ensuring good clinical outcomes to developing Ritz-Carlton-like encounters. But how do actual patients define “patient experience?” In this episode, hosts Reed Smith and Chris Boyer share thoughts on a recent conference on healthcare consumerism, and then explore findings in the 2018 Consumer Expectations of Patient Experience from the Beryl Institute. The conversation extends into an expert interview with Dr. Jason Wolf, president of the Beryl Institute in which he shares ways technology can be used to enhance the customer experience. Mentions from the Show: Health systems look to mend fractured consumer experience Consumer Perspectives on Patient Experience 2018 study The Beryl Institute Jason A. Wolf on LinkedIn Jason A. Wolf on Twitter Samuel M. Gore: Blessed with Tired Hands Find Us Online: Touchpoint podcast Twitter Reed Smith Twitter Chris Boyer Twitter Chris Boyer website Social Health Institute This episode is made possible by our sponsors, Loyal, Influence Health, & Binary Fountain

Specialty Pharmacy Podcast co-host Christopher Kennedy, COO with Heritage Biologics interviews Jason A. Wolf, Ph.D., CPXP President of the Beryl Institute. Jason A. Wolf, PhD. Bio: Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging members and guests and establishing the framework for the emerging profession of patient experience.  Relevant Credentials: A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed

Specialty Pharmacy Podcast co-host Christopher Kennedy, COO with Heritage Biologics interviews Jason A. Wolf, Ph.D., CPXP President of the Beryl Institute. Jason A. Wolf, PhD. Bio: Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging members and guests and establishing the framework for the emerging profession of patient experience.  Relevant Credentials: A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA, working with over 45 facilities on improvement and change efforts. He also conducted groundbreaking research to identify the characteristics of high performance healthcare organizations.  Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement. Co-Host Specialty Pharmacy Podcast Christopher W. Kennedy, MSM Chief Operating Officer Heritage Biologics, Inc. See omnystudio.com/listener for privacy information.

In this podcast for HMF's September 2016 issue, Walter Rojenko from the St. Joseph's Health Centre Toronto,  discusses the article "All voices matter in experience design: A commitment to again in engaging patient and family voice" with author Jason A. Wolf, PhD, CPXP, of The Beryl Institute.   To view the article, click here.