Podcasts about ritz carlton

What is the balance between hospitality's business efforts and sustainability efforts? That's what Andrea Foster, EVP of Hospitality Development at MindClick, is here to talk about on the podcast. The conversation covers how sustainability initiatives can improve guest experiences and align with corporate values. Andrea discusses the importance of measuring sustainability, the impact of intentional design, and the benefits of MindClick's data-driven platform. With anecdotes from their own experiences and practical insights, Dan and Andrea illustrate how forward-thinking practices in the hospitality industry can create positive environmental and economic outcomes.Takeaways:Integrate sustainability into the core values and operations of your business. Audit and measure sustainability metrics to continually improve practices.Create one-pagers and marketing materials that highlight sustainability initiatives and share them with corporate travel buyers and event planners. Train front-line employees to articulate the sustainability story to guests.Explore opportunities for green financing and lower cost of capital. Use data to demonstrate the financial benefits of sustainability to shareholders and stakeholders.Capture demand by aligning with the values of specific demographics (e.g., millennials, Gen Z, female travelers).Foster a company culture that celebrates continuous improvement in sustainability efforts.Incorporate sustainability into the initial planning stages of new projects to avoid disruptive changes later. Set clear benchmarks and goals for sustainability efforts and track progress over time.Quote of the Show:“ We can achieve growth and achieve success and profitability and return on investment while also making decisions that are considerate, careful, respectful, and responsible. There is a way to do both.” - Andrea FosterLinks:LinkedIn: https://www.linkedin.com/in/andreakmfoster/ Website: https://www.mindclick.com/ Shout Outs:0:44 - Cornell University https://www.cornell.edu/ 0:45 - Boston University https://www.bu.edu/ 0:47 - Purdue University https://www.purdue.edu/ 0:49 - Miraval Resorts  https://www.miravalresorts.com/ 0:50 - CBRE https://www.cbre.com/services/property-types/hotels 0:51 - Marcus Hotels https://www.marcushotels.com/ 0:54 - AHLA Foundation https://www.ahlafoundation.org/ 4:33 - JoAnna Abrams https://www.linkedin.com/in/joannaabrams/ 9:05 - Marriott https://www.marriott.com/default.mi 11:53 - Bitty and Beau's Coffee https://www.bittyandbeauscoffee.com/ 15:32 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs 19:58 - Metropolis Magazine https://metropolismag.com/ 39:51 - Ritz-Carlton https://www.ritzcarlton.com/ 47:14 - Hotel Marcel https://www.hilton.com/en/hotels/hvnsdup-hotel-marcel-new-haven/ 52:04 - Paul McElroy https://www.linkedin.com/in/paul-mcelroy-3387954a/ 52:05 - Highgate https://www.highgate.com/ 58:59 - Arne Sorenson https://en.wikipedia.org/wiki/Arne_Sorenson_(hotel_executive) 1:00:48 - Gloria Steinem https://en.wikipedia.org/wiki/Gloria_Steinem 1:08:38 - NYU Lodging Conference https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality/international-hospitality-conference.html 

Is your customer experience too easy? According to Dr. Joseph Michelli — psychologist, author of 13 books, and consultant to brands like Starbucks, Mercedes-Benz, and Ritz-Carlton — that could actually be the problem. Dr. Joseph Michelli joins Lacey to dismantle the myth of “effortless” CX and make the bold claim: CX might not survive unless we get a lot more human… and a little more emotional.Want your customers to care? They need to struggle (just a little). Want your team to win with AI? Teach your bots emotional intelligence. Deep, funny, a little existential — this conversation is for CX pros, tech optimists, and anyone who's ever asked, "Wait… did that chatbot just gaslight me?"Tune in to hear why Joseph says, “All business is personal,” and what brands must do now to build human connection at scale.Key Moments: 00:00 Customer Effort vs. Ease, AI in CX, & Introducing Dr. Joseph Michelli05:10 From Psychology to Business Consulting10:59 The Art and Science of Customer Experience24:04 The Balance Between Effort and Ease39:35 The Service Recovery Paradox40:03 Handling Friction in Customer Relationships42:34 Generational Differences in Technology Adoption46:41 Emotional Intelligence in AI Interactions01:11:32 Impressive CX & Key Advice for CX Leaders –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Tamara recently took a travel agent FAM trip to Turks and Caicos and spent two nights at The Palms and two nights at The Shore Club. She also visited many other properties and today she shares her insights into each to help you decide where to stay in Turks and Caicos. Episode Highlights Turks and Caicos is known for its beautiful beaches and not for all-inclusives or as a party island Most of the hotels have great accommodations for families with 1, 2, 3-bedroom accommodations and up (including villa rentals) When arriving, be prepared for a long wait at passport control/immigration. Expect about an hour and longer on the weekends. When departing, leave 2-3 hours to get checked in and wait in the security line. There isn't a lot of room in the gate area but there is an area upstairs that has more space. To save time at the airport, you can pay for Fast Track access starting at $75 per person, each way. Private transfers from the airport are about $150 each way, but cabs can be $30+ per person for shared taxis. Taxis throughout the island are priced per person and are pricey. It is about a 15-20 minute drive from the PLS (Providenciales) to most of the hotels The Palms is on Grace Bay Beach (the most famous beach on the island). It is a luxury hotel with a lush, garden-like setting right on the beach. The style and decor is similar to Sandy Lane in Barbados, a colonial or plantation style. Tamara stayed in a one-bedroom suite oceanfront, which was huge with a full kitchen, living room, laundry, dining room, large balcony, bedroom with tons of closet space, and one and one-half bathrooms. They recently did a renovation at The Palms of rooms but also of the pool area and added a new pool/beach restaurant and pool bar (including a swim-up bar). The restaurants at The Palms were very good. Parallel 23 is fine dining and Sisi is modern Mexican. The Palms also has one of the best spas in the Caribbean The high season is during Festive (winter holidays) and President's Day weekend. The low season would be July-September Pricing in the Caribbean is quite high. The Shore Club is across the island on Long Bay Beach. There is a beach-to-beach package so that you can split your week vacation between the two properties. Long Bay Beach is breezy and very popular for kite surfing. The beach itself is narrow but long and The Shore Club has plenty of space to spread out. The water here is very calm and you can walk out very far, especially at low tide. Shore Club is also a luxury hotel and it has a sophisticated feel. There are villas and multi-bedroom accommodations that would be amazing for a girls' trip or multi-generational vacation. The one-bedroom oceanfront suite is huge and great for families with teens because there is a study that has a pull-out couch, full bathroom, and closets and a door that closes off from the rest of the space. There is another pull out couch in the living room. There is a sushi restaurant and a comfort food restaurant, plus pool bars and restaurants. There is a shuttle between the properties and also the four-star Sands property and guests have signing privileges for all the restaurants. The Alexandra Resort is a four-star, all-inclusive on Grace Bay next to The Palms with multi-bedroom suites and restaurants The Wymara Resort has a South Beach, sexy vibe that would be great for couples and honeymooners but the rooms are a bit smaller The Ritz-Carlton is a high-rise hotel with a smaller beach. The second tower is for Ritz-Carlton Residences and you can't use or earn points for the Residences. They are building an Andaz and St. Regis on Turks and Caicos now too. The H20 Resort on Long Bay Beach is a small boutique hotel that is good for people that are independent travelers and enjoy watersports as they have a kite surfing school and tons of rentals. Tamara is going back to Turks and Caicos in the fall for a Family Travel Association conference at Beaches Turks and Caicos (stay tuned!!) On Thursday nights there is a fish fry with food trucks, music, and artisans/souvenir vendors. The Junkanoo band performs and it is such a lot of fun. You can island hop by ferry or plane (but there is a separate terminal for domestic flights) You can also go scuba diving, snorkeling, charter a boat for fishing or island hopping, or boat out to the tiki bar off Long Bay Beach.

Scott Roby is a lifelong hotel enthusiast whose love for hospitality began during childhood stays at the Ritz Carlton. After studying at Cornell's Hotel School and cutting his teeth in revenue management at Hilton, Scott co-founded Evolution Hospitality and is now president of Pacifica Hotels. Susan and Scott talk about operations, owner alignment, and offbeat inspiration. What You'll Learn About:

How is hospitality education evolving? Nicolas Graf, chaired professor and Associate Dean at New York University's Jonathan M Tisch Center of Hospitality, joins Dan today to discuss the realm of hospitality education. Their discussion spans Nicolas's unique career path that started from being a high school dropout and chef apprentice in Switzerland, to becoming a chaired professor of hospitality. They explore the essential role of hospitality in everyday life and its potential for significantly impacting careers. The two dive into the future of hospitality education, emerging pathways for students and apprentices, and the substantial impact of hosting hospitality conferences. The episode also highlights the importance of saying 'yes' to opportunities, the evolution of the experience economy, and how institutions like NYU are shaping the future of the hospitality industry.Takeaways: Say "yes" more often to opportunities that come your way, even if they are outside your comfort zone. These can lead to unexpectedly positive outcomes and career paths.Recognize that the hospitality industry offers multiple pathways, including traditional four-year degrees, apprenticeships, and associate degrees that can credit work-based experience. Explore these options based on your circumstances and goals.Take advantage of financial aid and scholarships offered by institutions like NYU, especially if financial constraints are a concern. These avenues can significantly reduce the economic burden of higher education.Understand that the principles of hospitality (such as making people feel cared for and appreciated) are applicable across various industries beyond hotels and restaurants. Develop and leverage these skills to enhance your career in any field.Strive to positively impact others through your work. Whether you're an educator, manager, or employee, making a difference in people's lives is deeply rewarding.Be open to different roles and industries throughout your career. Experiences in jobs like hotels, consulting, and even internships can provide diverse skills and perspectives that are highly valuable.Quote of the Show:“ One thing that's always been exciting for me is when you can positively impact someone else, and that's probably why I am doing what I'm doing.” - Nicolas GrafLinks:LinkedIn: https://www.linkedin.com/in/nicolas-graf/ Website: https://www.nyu.edu/ Shout Outs:0:41 - TAM's Incubator https://tamsincubator.com/ 0:49 - Jonathan M Tisch Center of Hospitality https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality.html 5:24 - Virginia Tech https://www.vt.edu/ 6:29 - University of Houston https://uh.edu/ 6:34 - Essex Business School https://www.essex.ac.uk/departments/essex-business-school 6:42 - Cornell University https://www.cornell.edu/ 10:37 - Pennsylvania State University https://www.psu.edu/ 12:15 - Langone Health NYU https://nyulangone.org/ 12:26 - Harvard University https://www.harvard.edu/ 14:43 - National Academy Foundation https://naf.org/ 15:30 - Marriott Family Foundation https://www.jwasmarriottfoundation.org/ 15:51 - Bill Marriott Institute of Hospitality https://hospitality.utah.edu/ 16:01 - University of Utah https://www.utah.edu/ 17:43 - Howard University https://howard.edu/ 17:46 - Marriott-Sorenson Center for Hospitality Leadership https://business.howard.edu/hospitality-leadership 20:23 - Pyramid Hospitality Group https://www.pyramidglobal.com/ 22:30 - Danny Meyer https://en.wikipedia.org/wiki/Danny_Meyer 22:32 - Setting the Table https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763 24:01 - Pine and Gilmore https://strategichorizons.com/pine-and-gilmore/ 24:56 - Macy's https://www.macys.com/ 25:16 - Adrian Cheng https://www.linkedin.com/in/adrian-cheng-chi-kong/ 25:21 - Rosewood Hotels https://www.rosewoodhotels.com/en/default 27:18 - Ritz Carlton https://www.ritzcarlton.com/ 28:35 - Hilton https://www.hilton.com/en/ 29:19 - Capital One https://www.capitalone.com/ 29:56 - Wall Street Journal https://www.wsj.com/ 30:04 - Tiffany's https://www.tiffany.com/ 32:45 - Norwegian Cruise Line https://www.ncl.com/ 34:23 - Citizen M https://www.citizenm.com/ 42:45 - Johnson and Wales https://www.jwu.edu/ 42:58 - Chip Wade https://chipwade.com/ 42:59 - Union Square Hospitality Group https://www.ushg.com/ 43:02 - Marcus Samuelsson https://en.wikipedia.org/wiki/Marcus_Samuelsson 50:44 - Questrex https://questex.com/ 

The Suite Spot travels to the heart of Orlando, Florida, to visit the luxurious and one-of-a-kind property, Conrad Orlando!  This hotel and resort is unlike any other with its sensational amenities, lavish suites, breath taking beaches, and centralized lagoon right in the middle of the resort. General Manager at the property, Sean McCarron, joins the podcast to discuss the stellar guest experience offered to travelers, the Conrad brand, social media, and why this hotel is a must visit the next time you are in Orlando.  Tune in now. Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone. Welcome to another episode of The Suite Spot. This is your host, Ryan Embree and I hope you are watching us today on our YouTube channel because as you can tell, we are not in the Suite Spot podcast studio. We are instead at the beautiful Conrad Orlando here with me, Sean McCarron, general manager of the Conrad Orlando.Thank you so much for being with me today. Sean McCarron: It's a pleasure to be here and thank you for coming and seeing us today. Ryan Embree: Yeah. Thank you for hosting us at this incredible property. We're gonna talk all about it today. This is our Suite Spot Spotlight series showcasing some of the most unique hotels. This one certainly fits the bill. But before we get talking about the property, what I love talking about, this is your first time on the podcast, hospitality people come from all different places. Sometimes they're born into the industry, sometimes they're jumping from brands. Tell us about a little bit about your journey behind the scenes. Sean McCarron: Well, I've been in the business for over 30 years, believe it or not and all in luxury. So I went to hotel school out in Switzerland, and once I graduated from hotel school, I came out and went back to the States and started with the Ritz Carlton. So I was with the Ritz Carlton Hotel Company in various different areas and opening hotels for about six years. And then went to Four Seasons and spent about 16 years with the Four Seasons hotel company, opening other hotels and again, you know, variety of different locations. And then started with Hilton Luxury at the Waldorf Astoria here in Orlando about nine years ago, and been on this project for the last three here at the Conrad Orlando. Ryan Embree: Incredible. And that taste of luxury from different brands, I'm sure that certainly gave you a unique perspective as your journey led you here at the Conrad Orlando. Sean McCarron: Oh, it certainly did. You get different viewpoints from every location that you, that one works in from urban environment to a resort environment to, you know, Las Vegas I spent some time in as well. Opening hotels, all of it kind of lends to a broader experience in order to open this beautiful property. Ryan Embree: Let's talk about the Conrad brand, right. It's unique, known for its design and how it's built. For those that may not be familiar with the Conrad brand, what's the flavor? What makes it unique? Why do travelers love this brand? Sean McCarron: Their main pillars for the Conrad as a brand itself, one of them is bold design, as you had, as indicated. Experiences are also a big part of what we do from a Conrad brand perspective. This hotel is no different than any of our others. I think it's quite unique in the fact that a lot of the design element is based upon water. So lots of blues and refractive lighting, very contemporary feel throughout the resort. Lots of natural light, floor to ceiling windows from a design element. From an experiences element, I mean, you walked around this resort, there's a stunning lagoon right down the middle of it with beaches surrounding it and a lot of activations and a lot of activities from a resort perspective here in Orlando that make it very, very unique. Ryan Embree:

On this episode of The Nikki & Brie Show, the twins pull up to the SiriusXM studios in L.A. for a good time! They are feeling nostalgic, fabulous, and VERY ready to take-off to France!They kick things off with a stroll down memory lane—with talks about JC Penny bathrooms (LOL!), Care Bears, and the good ol' mall days when being social meant blasting music and roaming the food court.But it's not all about throwbacks—Nikki & Brie are also prepping for their upcoming trip to Cannes, Monaco, Rome, and beyond! Nikki's deep into her outfit planning, while Brie is dealing with a major wardrobe flood that ruined some of her best pieces! They share their excitement for the events & parties, share some of their tourism plans, recall a time they used a classic “twin swap,” and play a fun F1 themed game that made them even more excited for the trip!Nikki & Brie round things out with an Inspiration Affirmation, which is a reminder that it's important to always be gentle with yourself in tough situations. Press play to get the tea on all the pre-travel prep! Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!

The best leaders know mission and vision must extend beyond the executive suite. In this episode, Andy sits down with former Ritz-Carlton president Horst Schultze to explore how great leaders build world-class service by treating every team member with dignity and purpose. You’ll discover how consistency, clarity, and empowerment at every level can transform an organization from the inside out. Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine. If this podcast has made you a better leader, you can help it by leaving a quick Spotify or Apple Podcasts review. You can visit Spotify or Apple Podcasts, and then go to the “Reviews” section. Thank you for sharing! ____________ Where to find Andy: Instagram: @andy_stanley Facebook: Andy Stanley Official X: @andystanley YouTube: @AndyStanleyOfficial See omnystudio.com/listener for privacy information.

"Pouehali" is an SBS Russian podcast where we talk about the waves of emigration from Russia and the Soviet Union. In the second season, we talk about the emigration of Jews from the USSR to Australia, which began in 1974 and ended in 1990. - "Поуехали" - это подкаст SBS Russian, в котором мы рассказываем о волнах эмиграции из России и Советского Союза. Во втором сезоне говорим об эмиграции евреев из СССР в Австралию, которая началась в 1974 году и продолжалась до 1990 года.

There's a lot that goes on pre-opening in hospitality, whether it be a hotel, a club, or a restaurant. That's where Jensen Moonien comes in. He is the Founder and Managing Director of La Rencontre, a consulting firm specializing in the F&B space of hospitality. Jensen discusses the importance of hospitality, sharing enduring memories without expecting anything in return, and highlights his entrepreneurial journey, including his move from Mauritius to Dubai. The conversation covers the complexities and strategies of opening a successful restaurant in Dubai, including market adaptation, the significance of the pre-opening phase, and the vibrant restaurant and nightlife scene in the UAE. Jensen also sheds light on the influx of investments in Dubai and the evolving trends in creating immersive and festive dining experiences.Takeaways: Bring global brands or concepts, but adapt them to fit the local market requirements. Understanding the local customer psyche is essential.Focus on getting the pre-opening phase right. Ensure all aspects, from design to marketing, are flawlessly executed to make a strong first impression.Engage with local consultants who understand the market dynamics, regulatory framework, and customer preferences to navigate the challenges more effectively.Location is crucial. Evaluate whether the concept is better suited for a hotel environment or an independent setup based on the target clientele and business goals.Establish connections with local PR firms, promoters, and concierge services that can drive customer footfall and enhance visibility.Consider innovative business models like dinner shows or hybrid concepts (restaurant + nightclub) that cater to local trends and customer behaviors.Identify and capitalize on the unique aspects of the business, whether it's the design, the culinary experience, or exclusive entertainment offerings.Quote of the Show:“I think everybody is kind of sold on the dream of coming to Dubai, of having the platform to create things, and it's true.” - Jensen MoonienLinks:LinkedIn: https://www.linkedin.com/in/jensen-a-moonien-121388b3/ Website: https://larencontre.ae/ Shout Outs:0:44 - Four Seasons https://www.fourseasons.com/ 0:45 - St Regis https://st-regis.marriott.com/ 0:46 - Ritz-Carlton https://www.ritzcarlton.com/ 4:33 - Vatel Mauritius https://www.vatel.mu/ 7:21 - Titanic https://en.wikipedia.org/wiki/Titanic 29:17 - Bagatelle https://bagatelle.com/ 29:21 - Zuma https://www.zumarestaurant.com/en/dubai 34:04 - RECA Hospitality https://www.linkedin.com/company/recahospitality/ 34:05 - Sunset Hospitality https://www.sunsethospitality.com/ 35:21 - Gaia https://www.gaiarealty.ae/services 40:57 - Sheikh Mohammed https://en.wikipedia.org/wiki/Mohammed_bin_Rashid_Al_Maktoum 

Can you create a strength training studio so successful that clients call you the “Ritz-Carlton” of high-intensity training?   X-Force Body co-founder Illy Stoilova joins the podcast to talk about the advantages of X-Force machines, how she creates incredible client experiences, why she's so rigorous when it comes to hiring trainers, and how she's doing on her ultimate goal of becoming a referral-only HIT fitness business.   If you've wanted to know what effect having X-Force machines can have on a strength studio's success or how to have a massive competitive advantage through giving great customer service, this episode is a great one you need to tune in to! ━━━━━━━━━━━━

What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn't just about customer service — it's about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you've ever wondered what truly sets great businesses apart, you'll want to hit play on this one.  KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital  CHAPTERS 00:00 Welcome to the New Studio  02:26 Introducing Dr. Joseph Micelli  03:15 Implementing 'Carry the Bag' Concept  04:11 Signature Moments in Customer Experience  06:22 Balancing Consistency and Innovation  12:27 Understanding Target Customers and Aspirations  22:39 Challenges in Customer Perception  29:37 The Importance of Company Culture  30:26 Employee Feedback and Engagement  30:58 AI in Customer Experience   34:29 Human Touch vs. AI in Customer Service  37:45 Balancing Technology and Human Interaction  40:32 Personalized Customer Service  44:28 Effective Sales Techniques  54:29 Decision Making in Business  55:58 Conclusion and Key Takeaways  MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768   CONNECT WITH US www.decidedlypodcast.com  Join us on Instagram: www.instagram.com/decidedlypodcast  Join us on Facebook: https://www.facebook.com/decidedlypodcast  Shawn's Instagram: www.instagram.com/shawn_d_smith  Sanger's Instagram: www.instagram.com/sangersmith   MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.  LEARN MORE www.decidedlywealth.com   SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time!  CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/  Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. 

In this episode, Pam shares her full itinerary from her recent return to Thailand—a dream trip she's been wanting to repeat since her very first adventure on points and miles years ago. From business-class flights on Singapore Airlines, to luxury stays at the Conrad, Ritz-Carlton, and Banyan Tree—and of course, daily massages for $12—Pam takes us through every high (and low!) of the trip. How Pam Booked Her Flights The trip started with a Thrifty Traveler Premium alert: saver award space on Singapore Airlines from San Francisco to Bangkok. Pam positioned to SFO from Denver and visited the Polaris Lounge before the long-haul flight—cookie skillets included!  Stop #1: Koh Samui – The Conrad vs. The Ritz-Carlton Pam's first two nights were spent at the Conrad Koh Samui, booked with Hilton free-night certificates.  Next, she moved to the Ritz-Carlton Koh Samui, using two Marriott free-night certificates.  So which luxury resort won Pam over? Listen to find out what Pam loved about the Conrad that made it the winner over the Ritz-Carlton. Stop #2: Krabi – Luxury, Views, and Boat Tours Next up was Krabi, where Pam and her crew splurged on a paid stay at the Banyan Tree Krabi. This peaceful resort had amazing views, but the food was disappointing. It provided a great base for day trips to Hong Island, Railay Beach, and the Phi Phi Islands.  And with massages available nearby from $12 to $30/hour, Pam was in heaven! Final Nights: Park Hyatt Bangkok & Grand Hyatt SFO Before flying home, Pam spent one night at the Park Hyatt Bangkok, booked for 25,000 Hyatt points. She raved about the architecture, location, outstanding food, and luxurious vibe—and she can't wait to go back. Then Pam stayed one night at the Grand Hyatt SFO, an airport hotel she loves for its breakfast and convenience—even though it's now in the same category as the Park Hyatt Bangkok! Pam's take? Thailand is one of the most affordable and rewarding destinations you can book with points and miles. Use airline miles to get there, pay cash or use points for luxury stays, and save room in your budget for daily massages!

How would we use that 100K bonus, and which vacation home rental platform has the best value? We answered these questions and more on the Ask Us Anything hosted live on YouTube on May 7th, 2025.(03:54) - ​​Hi! Q for Stephen: what's your credit card strategy now that you've moved? For everyone: If you lived outside the US but could still have US credit cards, which cards would you keep?(06:45) - ​​Last month, y'all outlined how many cards you open each year- often 12-20. How many do you close each year?(10:23) - ​​I don't know if I really want to know this answer (haha) but did anyone have luck with Atlantis after the Wyndham/Caesars status match deal went dead earlier this year?(12:47) - Any news when we can book Philippine Airlines with Alaska miles? Any ideas to get more Alaska miles to book Philippine Airlines tickets?(17:21) - Am going to book an Air France award ticket. Fees are $400+. If I use Amex Plat for this, will I get 5x? Will I get trip protection/insurance?(18:38) - ​​What is the best use of the recent 100K Chase point offering in terms of Flights overseas? Read our Best Use of Chase Ultimate Rewards points resource here. (30:32) - ​​Can you explain the expiration date reset if merging Avios from other programs with different expiration dates? Read our Avios expiration dates post here.(32:14) - ​​I was just bumped from an SQ J ticket that was booked as part of my RTW itinerary. Do you guys know what kind of compensation to ask for? They offered $525 USD and a Garuda Flight(34:18) - ​​Do authorized users of Ink Preferred or Sapphire be able to transfer points to their airline accounts?(35:25) - ​​Is the option to get both personal Hawaiian cards now dead? (I have both, but P2 does not have both yet)(36:16) - Would Chase allow me to hold multiple Ritz Carlton cards simultaneously? If yes, how?(38:07) - ​​Which vacation home rental program do you recommend for its value?(43:28) - ​​Anyone get/use the Mesa card?(45:03) - Any hidden gems in Puerto Rico that you guys would recommend? I have a trip coming up later this year that I haven't planned much for(46:26) - What's the most memorable reaction you've seen from someone experiencing miles and points who wasn't used to it(47:17) - Which cards does Greg actually use for travel and dining as opposed to the one-off benefits?Visit https://frequentmiler.com/subscribe/ to get updated on in-depth points and miles content like this, and don't forget to like and follow us on social media.Music Credit – “swappin' back n' forth” by up @ night

¿Qué tan lejos llegarías si todos te dijeran que no puedes? Andrés Elek decidió responder con hechos.En este episodio de Cuentos Corporativos, conversamos con Andrés Elek Hansberg, diagnosticado desde niño con el síndrome de Aarskog-Scott, una condición genética extremadamente rara que afecta el desarrollo físico, los movimientos y el procesamiento cognitivo. Una condición que, para muchos, sería una sentencia de limitaciones. Pero no para Andrés.Lejos de detenerse, Andrés decidió construir su propia historia de superación. Terminó su carrera en hotelería, trabajó en empresas como Ritz Carlton, KidZania y Canasta Rosa, y se convirtió en un verdadero coleccionista de logros deportivos: ha corrido 18 maratones, 14 medios maratones, escalado montañas como el Nevado de Toluca y la Mujer Dormida, y completado triatlones.Hoy, Andrés da un paso más grande: ha fundado la asociación civil "Mis Amigos con Discapacidad", con la que busca visibilizar, informar y sensibilizar a la sociedad mexicana sobre las realidades que enfrentan las personas con discapacidad y enfermedades poco conocidas.Acompáñanos en este episodio cargado de inspiración, donde Andrés nos comparte sus aprendizajes sobre la importancia de aceptarse, de vivir cada día al máximo y de nunca dejar de luchar por lo que creemos. Un episodio que te demostrará que los verdaderos límites solo existen en la mente.Te invitamos a estar pendientes de nuestros canales y a suscribirte para que no te pierdes ningún episodio:* Canal Whatsapp Amigos de Cuentos Corporativos* Blog / Newsletter: www.cuentoscorporativos.com* Facebook: https://www.facebook.com/Cuentoscorporativos* Instagram: https://www.instagram.com/cuentos_corporativos/* X (Twitter): https://x.com/CuentosCorp* Email: adolfo@cuentoscorporativos.com This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.cuentoscorporativos.com

Welcome back to another episode of The Haute Guide!  In this episode, I'm diving deep into the 2025 Met Gala, unpacking this year's compelling theme: "Superfine", inspired by Monica Miller's exploration of Black dandyism. Join me as I candidly break down the hits, misses, and everything in between on fashion's biggest night. Here's what's inside: My honest thoughts on who beautifully embodied the "Superfine" theme—including Janelle Monae's stunning "time traveler" concept, Tracee Ellis Ross's bold historical homage, and André 3000's brilliant nod to traveling musicians. The styling missteps that left me scratching my head: Zendaya's unexpected duplicate look and Megan Thee Stallion's disappointing Michael Kors dress. A personal glimpse into my own "Superfine" look for a Met Gala viewing party at the Ritz Carlton, complete with a custom floor-length durag, embracing Black dandyism with my unique twist. Reflections on how the fashion industry at large missed a prime opportunity to truly honor and elevate Black culture, creativity, and historical significance. Plus, I'm sharing a heartfelt update about my recent health journey, why I've been away from fashion events, and how this Met Gala reignited my passion and purpose. Key Moments: Best Dressed Spotlight: Janelle Monae, Tracee Ellis Ross, Tessa Thompson, Ava DuVernay, Kerry Washington. Critical Takeaways: Why Law Roach dropped the ball with Zendaya, and how Megan Thee Stallion and Coco Jones missed opportunities to solidify their personal brands. Personal Connection: The deeper meaning behind my own dandy-inspired look and how it marked my return to the fashion scene. Shoutouts + Special Mentions: Naheemah's Tracee Ellis Ross Deep Dive: https://www.tiktok.com/t/ZTjyedJBM/  My current Met Gala Deep Dives & Personal Style Moments: https://www.instagram.com/p/DJUU8MLt6g0/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==  https://www.instagram.com/reel/DJUi86Mp6a0/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==  https://www.instagram.com/p/DJW5kIONvpA/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==  https://www.instagram.com/p/DJcDocGNuUH/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==  https://www.instagram.com/reel/DJXWgCvSzwX/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==  https://www.tiktok.com/t/ZTjye8Apb/  https://www.tiktok.com/t/ZTjyeNesX/ 

This week on Paddock 43, we break down all the biggest moments from the Miami Grand Prix, from standout performances on track to the most glamorous events off it.Kimi Antonelli stunned with a pole position in the sprint, Leo Leclerc became the surprise star of the weekend, and we saw pink EVERYWHERE. We cover it all, including a race that delivered more than expected.We also discuss:Could Pierre Gasly really be a future World Champion?First reactions to the proposed Madrid GP circuitThe new Kimi Antonelli documentaryF1 Academy's upcoming Drive to Survive-style seriesIsack Hadjar aiming for P9 in the Drivers' ChampionshipIn our Social Corner:Baby Lily is back with another adorable momentHailey Bieber and Alex Saint Mleux co-host Rhode at the trackVanity Fair and Ritz Carlton kick off the weekend with a dinner honouring the women of F1 and F1 AcademyFrom sprint surprises to high-fashion paddock moments, this is your ultimate Miami GP recap.Tune in now and follow for your weekly dose of girl-coded Formula 1 content. Hosted on Acast. See acast.com/privacy for more information.

La presidenta Sheinbaum recibe de Banxico un par de millones que AMLO nunca vio, Pemex eleva sus pérdidas, Cemex da pistas sobre la construcción, la aerolínea mexicana se desploma en Bolsa, la huella de Oxxo será cuidadosa en EE.UU. y las aplicaciones chinas le cobran todo el dolor de los aranceles al consumidor. [Patrocinado] ⁠⁠⁠⁠⁠Ingresa aquí⁠⁠⁠⁠⁠ y reserva tu próxima aventura en The Ritz-Carlton.

El dato del IGAE indica que el PIB puede venir mejor a lo esperado al primer trimestre, la popularidad del presidente de EE.UU. cae en el marco de sus 100 días de gobierno, la plataforma china traslada el efecto de los aranceles a los compradores y la Basílica de San Pedro sirvió de plataforma de diálogo. [Patrocinado] ⁠⁠⁠⁠Ingresa aquí⁠⁠⁠⁠ y reserva tu próxima aventura en The Ritz-Carlton.

Cerramos la semana con dos indicadores que dan mayores detalles sobre la economía, además de platicar en entrevista con los directivos del banco brasileño en México sobre lo que será su negocio en una nueva etapa como banco.[Patrocinado] ⁠⁠Ingresa aquí⁠⁠ y reserva tu próxima aventura en The Ritz-Carlton.

In this episode of Power Hour, renowned author and customer experience strategist, Dr. Joseph Michelli, joins Eugene Shatsman to explore how practices can craft emotional, memorable, and loyalty-driven experiences that set them apart. With a track record that includes Starbucks, Mercedes-Benz, Ritz-Carlton, and Zappos, Michelli unpacks how optometry practices, no matter the size, can apply the same principles used by global giants to delight patients and strengthen practice growth.

La temporada de reportes en México está sacando a relucir visiones y también preocupaciones. También cómo reportaron otras empresas de consumo, los pronósticos del Banco Mundial, el desempeño del dólar, por qué la dueña de ChatGPT quiere a Chrome y la rivalidad entre Nubank y Mercado Pago crece. [Patrocinado] ⁠Ingresa aquí⁠ y reserva tu próxima aventura en The Ritz-Carlton.

Hay ajustes drásticos a PIB por parte del FMI, la temporada de reportes revelará las estrategias de las empresas para sortear los aranceles, las preguntas sin resolver que deja Banorte, el alza de la criptomoneda y la decisión de Elon Musk. [Patrocinado] Ingresa aquí y reserva tu próxima aventura en The Ritz-Carlton.

Hi, and welcome to another episode! I'm your host, Sayuri.Today, I'm thrilled to welcome back our special guest, Mr. Yukitsugu Masuda, Assistant Chief Concierge at The Ritz-Carlton, Fukuoka. In this second half of our conversation, we're ...

Hi, and welcome to another episode! Today, I'm absolutely delighted to have Mr. Masuda, Assistant Chief Concierge at The Ritz-Carlton, Fukuoka, joining us as our special guest.We'll be diving into the kinds of services and experiences international g...

#180 Podcast Episode SummaryEpisode Title: Work Hard. Care Even Harder. The John Harper BlueprintGuest: John Harper, Co-Founder & President, Global Hotel AdvisorsHost: Bart Berkey, Founder of Most People Don't, LLCIn this deeply personal and inspiring episode, Bart reconnects with longtime friend and hospitality icon John Harper—a man whose leadership legacy stretches from early Hyatt days to key executive roles at The Ritz-Carlton and Marriott International, and now, as co-founder of Global Hotel Advisors.The conversation dives into the heart of what makes a leader truly respected: humility, adaptability, emotional intelligence, and a relentless drive to serve others. John shares not only leadership tactics but life lessons—from his father's immigrant story to coaching soccer, mentoring teams, and making the leap from corporate to entrepreneurship with purpose.Be the person who clears off someone else's windshield.– A snowstorm story from the early Hyatt days becomes a defining example of unprompted kindness and servant leadership.Work hard. Care harder.– John's drive came from his father's example: hustle paired with the ability to “turn it off” and be present with family. It's about intensity matched with balance.Great leaders adapt to their team—not just expect the team to adapt to them.– Success comes from meeting people where they are and building trust, not commanding compliance.Leadership is earned, not assigned.– Titles don't make people follow you. Trust, protection, and empowerment do.Operational excellence requires curiosity.– John's secret to growing was listening deeply—even in meetings where his own role wasn't central. Every detail, even chillers and boiler redundancy, became useful knowledge later.Push for the piano.– A wild idea to put a pianist at the Reagan airport gate taught John the importance of creating moments of luxury—and of not giving up too soon on big ideas.Sometimes, the boldest career move is the personal one.– Leaving Marriott wasn't driven by dissatisfaction—it was about personal alignment, balance, and doing what he always dreamed of.Service excellence starts with culture.– No matter the building, brand, or design, it's the people who make the guest write the thank-you letter. Invest in them.“Most people don't take advantage of what's happening around them. But if you stay curious, if you observe, you can grow faster than you ever imagined.”More about https://globalhoteladvisors.comConnect with John Harper here: https://www.linkedin.com/in/john-harper-8571804/Additional stories about PEOPLE THAT DO... https://mostpeopledont.com

La economía de China crece más de lo previsto en el primer trimestre, previo a la escalada arancelaria; EE.UU. quiere que el país asiático dé el primer paso para negociar, la valuación de Kavak baja, Banorte se hace del 100% de RappiCard y la inversión de Carlos Slim en el sector salud. [Patrocinado] Ingresa aquí y reserva tu próxima aventura en The Ritz-Carlton.

Portland's Ritz Carlton disaster: $85 million underwater and sinking fast. Yet another example of liberal leadership watching as their crown jewel drowns in a sea of bad decisions. This video exposes how a luxury development meant to revitalize downtown Portland has become a financial catastrophe, with hundreds of millions in investment evaporating while gun-toting criminals and protesters run wild in the streets below. We break down the $600 million construction cost versus the pathetic $425 million current valuation, the empty condos nobody wants, and the desperate lenders fighting over the scraps. Is anyone surprised that putting a Ritz Carlton in a city where Antifa and homelessness dictate downtown policy turned out to be a terrible investment?

Episode 115 of the Award Travel 101 podcast, hosted by Mike Zaccheo, features Joe Petrovic's recent return from his second trip to Japan within a year. The "Post of the Week" highlights Maria, a moderator, who utilized the concierge service of her legacy Ritz Carlton card to secure restaurant reservations in Seoul despite language barriers. This episode underscores leveraging unique credit card benefits for hassle-free travel planning.Among the discussed news topics is the record-high bonus offer for the Chase Sapphire Preferred card, ideal for new travelers, and tightened product change rules by Citi, limiting flexibility in switching between card families. Other highlights include updated bonus categories for Chase Freedom and Citi Custom Cash cards and Loganair's adoption of Avios currency, making their often-expensive short flights more accessible.The episode's main feature dives into Joe's spring trip to Japan to practice Japanese and experience cherry blossom season. His meticulously planned itinerary included flights and luxurious hotel stays leveraged through credit card points and perks. Notable highlights of the trip include exploring Okinawa, Osaka, and Tokyo, indulging in cultural and natural sites like Naminoue Beach, the Umeda Sky Building, and cherry blossom viewing spots.Finally, the podcast wraps up with travel tips, emphasizing tools like Google Maps and translation apps, learning basic phrases in the local language, and planning extra time to navigate. Whether for seasoned travelers or beginners, the episode is packed with practical advice and inspiring travel tales.Links to Topics DiscussedChase Sapphire Preferred Record High OfferCiti Tightening Product Change RulesRotating Quarterly Bonus Categories ResetScottish Airline Loganair Adopts Avios CurrencyWhere to Find Us The Free 110k+ member Award Travel 101 Community. To book time with our team, check out Award Travel 1-on-1. You can also email us at 101@award.travel Our next meetup will be May 16-18, 2025 in Chicago! Tickets are SOLD OUT and the waitlist is exhaused but stay tuned for news about our next meetup! Our partner CardPointers helps us get the most from our cards. We love being able to automatically add all of our offers and quickly seeing the best card to use for every purchase. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!

Banxico apunta a más recortes, el presidente Trump amenaza con más aranceles a México, bancos recortan recomendaciones sobre GM y Ford, Prada cierre la compra de Versace en medio de incertidumbre y Cristiano Ronaldo será productor de cine. [Patrocinado] Ingresa aquí y reserva tu próxima aventura en The Ritz-Carlton.

Jeroen Elmendorp knows the secret of professional eternal youth – The Ritz-Carlton Dubai can more than keep up with the newbies.

In this series, Jeff & Andy dive into a mix of useless facts, myths, forgotten stories, and strange truths.This episode, Jeff looks at the research around  Beethoven's music fighting cancer cells, and Andy outlines the Ritz-Carlton's famous $2000 rule.This series is presented to you by the great folks over at Mallard Bay.Whenever you are looking to book your next outdoor adventure, head over to Mallard Bay and search through their list of verified outfitters to remove the guess work when booking.

Send us a textGet ready for a masterclass in customer service strategy with the legendary Shep Hyken. In this milestone episode of the Customer Success Playbook podcast, Shep breaks down key takeaways from his newly released "2025 State of Customer Service and CX" report. Discover why being merely "fine" won't cut it anymore, how consistency trumps heroics, and the one word that defines customer loyalty.Detailed Analysis: In this lively and enlightening conversation, Kevin Metzger and Roman Trebon sit down with renowned speaker and author Shep Hyken to unpack the shifting expectations shaping the future of customer service. Shep's insights challenge the outdated belief that "satisfactory" is good enough. Spoiler alert: it's not. According to his report, 27% of customers say they'll start looking elsewhere if a company only delivers a satisfactory experience. In his words, "Fine is the F-bomb of customer experience."But what does it take to rise above "fine"? Shep doesn't just point to grand gestures; instead, he emphasizes the power of small, consistent actions. Whether it's using a customer's name or always being helpful and approachable, it's about showing up reliably and slightly exceeding expectations. Shep shares how legendary brands like Ritz-Carlton win not by going over the top, but by being just 10% better than average—consistently. That 3.3 on a 5-point scale? That's where magic lives.This episode is packed with actionable gems for anyone in customer success, support, or CX leadership. If you're looking to fine-tune your 2025 customer strategy, Shep delivers the roadmap with charm, clarity, and a touch of humor.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookCheck out https://funnelstory.ai/ for more details about Funnelstory. You can also check out our full video review of the product on YouTube at https://youtu.be/4jChYZBVz2Y.Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

In this insightful episode, Dr. Burleson is joined by Blake Morgan, customer experience futurist and bestselling author of More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences. Blake shares powerful lessons from her book and real-world examples from top companies like One Medical and Amazon.Blake emphasizes that great customer experiences start with a strong internal culture and happy, well-equipped employees. The conversation explores how companies can differentiate in a sea of sameness by being relentlessly customer-centric—from streamlined operations to hiring for attitude and integrity.Healthcare professionals, especially those in elective care, will find actionable advice on improving patient experience, embracing digital transformation, and building engaged teams that thrive.What You'll Learn:Why customer experience starts with employee experience—and how culture drives profitabilityHow One Medical disrupts traditional healthcare through intentional design and empathyWhat Amazon gets right by being obsessively focused on the customerWhy logistics, technology, and internal efficiencies are the “invisible levers” of great serviceHow small business owners can lead by example and build service-oriented teamsHiring tips for identifying the “servant leaders” who elevate customer careHow to adapt to change and embrace disruption (with help from a surprising fish metaphor!) Resources & Mentions:More is More by Blake MorganThe Customer of the Future (Blake's upcoming book)The Employee Experience Advantage by Jacob MorganOne Medical, Amazon, and Ritz-Carlton customer experience examplesGallup research on employee engagementThe “CX Imperative” and the Mexican tetra fish—yes, really!Connect with Blake:

Bart responds to a powerful question he hears all the time:“How do we remember how we felt after the keynote, the workshop, the kickoff? How do we keep that energy alive after we go back to our day-to-day?”

Welcome to another episode of Getting Neighborly, where Dave welcomes Carey Zarate, who shares her journey from part time artist, to full-time entrepreneur. Carey shares her journey from transforming a part-time passion into a full-blown creative business, especially after a pivotal moment during the pandemic. She now runs Artistic Endeavors, a vibrant storefront in Fairview Town Center, where creativity knows no bounds. From printing on anything imaginable to collaborating with local artists and big brands like the Ritz Carlton, Carey's journey is a testament to the magic of creativity and community. Carey and Dave discuss the world of 'usable art', her passion for making art accessible and functional, and discover valuable insights into thriving as a small business owner. Whether you're an aspiring entrepreneur, an established creator, or just someone with a spark of creativity, there's something in this episode for everyone. Key Topics Discussed: Carey's entrepreneurial journey from part-time to full-time business owner The importance of creativity and how artists can expand the use of their art Carey's experiences and challenges in running Artistic Endeavors in Fairview The collaborative, supportive community environment of Fairview, Texas Advice for aspiring entrepreneurs on authenticity and financial awareness Examples of innovative projects and partnerships, including corporate gifts and artisanal products Carey's philosophy on helping other businesses and the reciprocal benefits the approach brings

Tamara Myles is an instructor of Positive Psychology at the University of Pennsylvania and is an accomplished consultant, trainer, and international speaker. She is a leading global authority on meaning at work and she is the author of the book, "Meaningful Work.” Tamara's work has been featured in FastCompany, Business Insider, and Forbes, among other publications. In this episode we discuss the following: Given that we spend one third of our time at work, it's hard to feel like life is meaningful if work isn't. Sometimes it just requires a mental shift to make work meaningful. For example, a data center worker realized she wasn't just connecting wires, she was connecting people, and even saving lives given all the industries that depended on the data center. When a young guest at the Ritz Carlton left their stuffed animal behind, the workers didn't just return the stuffed animal. They also took pictures of the stuffed animal enjoying an extra-long vacation at the resort. To make work meaningful, strive for community, contribution, and challenge. And then try to help others experience meaning as well. Connect on Social Media: X: https://twitter.com/nate_meikle LinkedIn: https://www.linkedin.com/in/natemeikle/ Instagram: https://www.instagram.com/nate_meikle/ Youtube: https://www.youtube.com/@nate.meikle

Leadership in the hospitality industry is key to customer loyalty. This episode covers how The Ritz-Carlton empowers employees, Four Seasons personalizes guest experiences, and Marriott invests in employee growth to create world-class service.Host: Paul Falavolito Connect with me on your favorite social media platform. Now on Substack and Discord Free Leadership Resourceswww.paulfalavolito.comExclusive 7 Minute Leadership Merchlinktr.ee/paulfalavolitoBookstore:Get your copy on Amazon: https://bit.ly/48J8zFGGet your copy at Book Baby: https://bit.ly/3P8iFsUFor the best aviator sunglasses on the market, use the link below to get 10% off Flying Eyes. Discount Code: PFAVhttps://flyingeyesoptics.com/eyewear/?ref=2J4duW9yyI3hiwSubscribe and listen to all of my podcast shows:The 7 Minute Leadership Podcast 1 PAPA FOXTROT - General Aviation PodcastThe DailyPfav

The 2025 CMO playbook starts here. In a world of shrinking budgets, the CMOs who lead with strategy and innovation drive results that matter. CMO Summit 2025 focuses on equipping you with the tools, insights, and connections to navigate today's challenges and capitalize on tomorrow's opportunities.Join us this April 17th at the Ritz-Carlton, Atlanta. Secure your spot today.

Dr. Joseph Michelli offers invaluable insights on balancing AI and human interaction in customer experience, drawing from his extensive research and work with renowned brands like Starbucks, Ritz-Carlton, and Mercedes-Benz. His expertise in understanding the emotional drivers behind consumer decisions and the importance of self-reflection for business leaders makes this episode a must-listen for anyone interested in enhancing their customer experience strategy. Excited to share insights from the latest episode of the Delighted Customers podcast featuring Dr. Joseph Michelli, internationally renowned speaker, author, and organizational consultant! Here are three intriguing questions addressed during our conversation: How should CEOs approach the incorporation of AI and its intersection with customer experience? What are some common missteps companies make when balancing technology and human experience? How can businesses effectively leverage both technology and human touch to enhance customer relationships? Don't miss Dr. Michelli's upcoming book, All Business is Personal available now for pre-order!   Meet Dr. Joseph Michelli   Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include: • Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges • The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging • Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way • Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People • The Zappos Experience: 5 Principles to Inspire Engage and WOW • Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary • When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World- Famous" Pike Place Fish Market in Seattle • Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business Joseph: • is a Visiting Professor of Service Excellence at Campbellsville University • is the recipient of the Customer Experience Professional Association's – Impact on the Customer Experience Profession award • is a Certified Customer Experience Professional (CCXP) • has been inducted into the Customer Experience Hall of Fame • has been named one of the Top 5 Customer Experience thought leaders for six consecutive years by Global Gurus • is on the founders' council of CustomerExperienceOne • has served on the editorial board member for the Beryl Institute's Patient Experience Journal • won the Asian Brand Excellence Award • holds the Certified Speaking Professional (CFP) designation from the National Speakers Association • is a member of the Authors Guild He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

The luxury Ritz-Carlton Hotel in downtown Portland, Oregon may be in trouble after less than just two years of operation. Ready Capital, the lender to real estate group that owns the hotel announced a bleak future for the Ritz-Carlton in a report detailing the corporation's fourth-quarter earnings. 'The fourth quarter closes out a year of mixed results,' CEO Thomas Capasse wrote in a press release. 'On one hand, our Small Business Lending segment performed well, with significant origination growth reflecting the benefits of past investments. 'Meanwhile, our multi-family lending focused business faced challenges from higher rates, inflationary pressures, and lower rent growth.' The Ritz Carlton was an underperforming property in the group's investment portfolio, failing to earn revenue comparable to the average for all Ritz-Carlton hotels. The hotel's building, Block 216, was bought by real estate developer Walter Bowen in 2019 and opened in 2023. The 35-story tower boasted luxury rooms starting at $500 a night and featured 132 condominiums.

Podcast: LAS NOTICIAS CON CALLE DE 12 DE MARZO DE 2025 - Investigan maestra cristiana que supuestamente abusó sexualmente de adolescentes en Río Piedras - Buscan barcazas para evitar apagones de verano - AES se va a quedar como carbón hasta al menos el 2032- Los botados de educación federal son menos empleados que una región educativa de PR - No hay desempleo para pagarle a empleados federales botados - Axios - Secretario de Salud Víctor Ramos contradice a Víctor Ramos el expresidente del Colegio de Médicos - Noticel- Médico que disparó al garete paga 150 mil pa salir bajo fianza- Tarifas de Trump entran en acero y aluminio, China, Australia, Corea y Europa deciden esperar a ver si hay negociación - Bloomberg - Federales investigan laboratorios de fentanilo en el Caribe y en las cárceles de PR - El Vocero - Atrasado el Ritz Carlton para reabrir por demanda de constructora - El Nuevo Día- UPR dice que no a producir cannabis por no poner en riesgo los fondos federales - El Nuevo Día- Rivera Schatz propone subir impuesto de incentivo de médicos - El Nuevo Día- Se pierden montones de propiedades del gobierno que no saben dónde andan - Bloomberg - Patronos piensan reclutar gente en PR - Primera Hora- Gobernadora crea otra oficina para adultos mayores y servicios para sordos en Choliseo - Primera Hora- Aumento dramático en cáncer colorrectal en jóvenes - Primera HoraYa llegó el iPhone 16e a Liberty! Un nuevo iPhone, a un gran precio.Llévatelo hoy por nuestra cuenta y sin necesidad de trade-in. Actívalo en nuestro mejor plan y disfruta de data de altavelocidad ilimitada sin reducciones.Diseñado para Apple Intelligence, el iPhone 16e promete dartemás valor por tu dinero. Visítanos hoy o llama al 1-855-655-0055 para más detalles.Liberty. Contigo siempre.Incluye auspicio

More news and finger-pointing regarding our county's shocking budget shortfall in homeless services, the financial woes threatening the foreclosure of the Ritz-Carlton's downtown tower, and the latest moves from the team hoping to bring professional baseball to our city. Oregonian City Hall reporter Shane Dixon Kavanaugh and executive producer John Notarianni join host Claudia Meza for the Friday news roundup. Discussed in Today's Episode: Portland's Neighborhood Bars That Feel Like Home [City Cast Portland] Metro Homeless Services Tax Money Could Flow Directly to Cities Under Proposed Change [Oregonian

What's more important than making guests feel cared for? Today, Thomas Healy joins to discuss the core values of hospitality, the importance of a diverse and inclusive team, and his definition of leadership. He also reflects on how his upbringing in his family's New Jersey restaurant informed his hospitality ethos. The interview touches on significant topics such as the financial aspects of investing in independent hotels, the role of management companies in fostering employee culture, and the impact of technology on hospitality operations. Tom also shares a personal story about a recent health scare that led him to reevaluate how he spends his time, emphasizing the importance of aligning professional choices with personal values. The episode concludes with a discussion on the importance of providing authentic, experiential travel experiences for guests.Takeaways: Always strive to make guests feel recognized and valued. Simple gestures like making eye contact and offering a friendly greeting can significantly enhance the guest experience.Ensure that leadership reflects the diversity of the team. This promotes a sense of relatability and trust within the team, which can enhance the overall culture of the workplace.Provide training that emphasizes both procedural knowledge and soft skills like reading nonverbal cues and understanding body language. This helps in offering personalized and compassionate service.Leverage technology to identify patterns in customer behavior and operations. This data can help in making informed decisions to improve efficiency and guest satisfaction.If managing an independent hotel, focus on delivering a unique and engaging guest experience rather than relying on brand recognition alone.Provide opportunities for staff and guests alike to engage in learning experiences, enhancing both personal development and guest satisfaction.Provide opportunities for staff and guests alike to engage in learning experiences, enhancing both personal development and guest satisfaction.Quote of the Show:“Hospitality is that simple. It's about putting yourself second and putting others first.” - Thomas HealyLinks:LinkedIn: https://www.linkedin.com/in/thomas-healy-aabb135/ Website: https://www.rockbridgeholdings.com/ Shout Outs:0:47 - Diamond Rock Hospitality https://drhc.com/ 0:49 - Strategic Hotels and Resorts https://strategichotels.com/ 0:50 - Hyatt https://www.hyatt.com/ 2:45 - Independent Lodging Congress https://ilcongress.com/ 21:17 - Marriott https://www.marriott.com/default.mi 21:18 - Four Seasons https://www.fourseasons.com/ 21:19 - Ritz Carlton https://www.ritzcarlton.com/ 21:20 - Hilton https://www.hilton.com/en/ 23:54 - Havana Cabana https://www.havanacabanakeywesthotel.com/ 34:54 - Goldman Sachs https://www.goldmansachs.com/ 46:01 - Adolphus https://www.adolphus.com/ 52:12 - Pelotonian https://thepelotonian.com/ 52:13 - RTRX https://rtrx.co/ 58:34 - Outlive https://peterattiamd.com/outlive/ 58:44 - Dr. Attia https://peterattiamd.com 1:03:12 - Flax Trust http://flaxtrust.com/ 1:04:39 - Art Rooney https://en.wikipedia.org/wiki/Art_Rooney 

Find us on social media: Facebook & InstagramEmail us: hello@thetinlounge.com Discussion:Week in Review: Air Travel’s Mixed Signals; All Eyes on ThailandU.K.’s New ETA System Denying Some U.S. Travelers Over Criminal Records As heard on Excess Baggage:HX Invests Millions into Two-Ship RefurbishmentMarriott Expands Luxury Safari Portfolio with Dual Signing of The Ritz-Carlton and JW Marriott CampsTour operators are 'slowly but surely' returning to IsraelTrump's commerce secretary says cruise lines will pay more in taxesNorwegian Cruise Line Launches “Kids Sail Free” PromoPreferred Hotels & Resorts Unveils New Travel Advisor PortalUS Embassy in Mexico Issues Travel Advisory for Spring Break TripsIntrepid Travel Donates All FAM Fees to Raise $12,000 for Community NonprofitsSee omnystudio.com/listener for privacy information.

Today's a special one! I'm talking to Sam Bakhshandehpour, CEO of one of the most influential hotel restaurant companies, José Andrés Group. He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus:

Today's a special one! I'm talking to Sam Bakhshandehpour, CEO of one of the most influential hotel restaurant companies, José Andrés Group. He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus:

JOIN MY MONTHLY MEMBERSHIP! The Wealthy & Worthy Wellness Club. Where your self worth creates your net worth. Join the membership for $97 here! 2025 COSTA RICA RETREAT!

In this replay from Season 2 of the Win Make Give podcast, the co-hosts dive into the world of entrepreneurship and effective leadership, with a special focus on the duties of a CEO. The discussion is sparked by the story of Caesar Ritz, the founder of the Ritz Carlton, and how his legacy continues to influence the hospitality industry. Ben, Chad, and Bob explore the concept of customer service and what it means to embody a CEO's role. Drawing insights from Horst Schulze, former CEO of Ritz Carlton, they explore the fine line between tradition and innovation while managing a successful business. The conversation takes a deep dive into the four primary duties of a CEO: recruiting talent, retaining talent, ensuring productivity, and managing financial stability. The hosts discuss the necessity of maintaining high standards in every customer interaction and how it impacts long-term loyalty and success. They highlight the importance of direct involvement of CEOs in key areas such as talent acquisition and financial oversight. The episode also draws parallels between business management and personal life, offering listeners a broader perspective on leadership and management. This insightful discussion is peppered with anecdotes, humorous exchanges, and valuable lessons that can be applied both professionally and personally. ---------- Connect with the hosts:     •    Ben Kinney: https://www.BenKinney.com/     •    Bob Stewart: https://www.linkedin.com/in/activebob     •    Chad Hyams: https://ChadHyams.com/     •    Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/ More ways to connect:     •    Join our Facebook group at www.facebook.com/groups/winmakegive     •     Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up     •     Explore the Win Make Give Podcast Network: https://WinMakeGive.com/ Part of the Win Make Give Podcast Network