Podcasts about ritz carlton

What happens when luxury design meets the wild?Award-winning designer, Graeme Labe, Managing Partner and Chief Design Officer at Luxury Frontiers, shares how he's redefining hospitality by crafting experiences that connect people deeply to nature, while championing sustainability and community. Graeme shares his journey from traditional hospitality design to founding Luxury Frontiers, which focuses on creating unique, luxurious experiences in remote locations. The conversation covers topics such as the importance of experiential hospitality, the challenges of working in remote environments, and the role of sustainability and community engagement in their projects. Graeme also discusses the innovation culture within his team, their participation in the Radical Innovation Award, and the significance of site-specific design.Takeaways: Focus on creating unique, immersive experiences that connect guests to their environment, rather than just providing traditional luxury.Design experiences that gently push guests out of their comfort zones, allowing them to grow while still feeling safe and cared for.Integrate sustainability into every aspect of your projects: from site selection and building materials to community engagement and ongoing operations.Foster a culture of innovation within your team. Set up internal labs or competitions to encourage experimentation with new materials and ideas.Use natural materials and let the surrounding environment take center stage in your designs. Break down barriers between indoors and outdoors to enhance biophilic experiences.Thoughtfully integrate technology to improve comfort and accessibility, but also create opportunities for guests to disconnect and fully immerse themselves in the experience.Treat logistical, regulatory, and environmental constraints as opportunities to innovate and improve your designs.Quote of the Show:“ It's those moments that take you out of your comfort zone, when you're truly immersed in a place, that change your life. That's the kind of experience we try to design for.” - Graeme LabeLinks:LinkedIn: https://www.linkedin.com/in/graeme-labe-a0332b19/ Website: https://www.luxury-frontiers.com/ Instagram: https://www.instagram.com/luxury_frontiers/ Shout Outs:1:16 - Radical Innovation https://www.radicalinnovation.io/ 1:53 - AHEAD Awards https://www.aheadawards.com/ 5:26 - The Lion King https://en.wikipedia.org/wiki/The_Lion_King 7:08 - Orient Express Hotels https://www.orient-express.com/hotels 9:47 - Volkswagen https://www.vw.com/en.html 9:48 - Coleman https://www.coleman.com/ 22:16 - Luca Franco https://www.linkedin.com/in/luca-franco-5507b311/ 28:18 - Blue Sky Award https://www.blueskyawards.com/en/ 30:41 - Anomien Smith https://www.linkedin.com/in/anomien-smith-73917715/ 35:02 - The Crown https://en.wikipedia.org/wiki/The_Crown_(TV_series) 35:05 - King George https://en.wikipedia.org/wiki/George_III 35:09 - Queen Elizabeth https://en.wikipedia.org/wiki/Elizabeth_II 41:34 - Hirsch Bedner https://hba.com/ 41:45 - Michael Bedner https://hba.com/legacy/ 50:59 - Six Senses https://www.sixsenses.com/en/ 51:04 - Ritz Carlton https://www.ritzcarlton.com/ 51:06 - Marriott https://www.marriott.com/default.mi 51:07 - Four Seasons https://www.fourseasons.com/ 

Dentistry isn't always the front of the pack when it comes to innovation, but Tiff and Kristy tackle the topic with digestible takeaways from a marketing point of view. In this episode, they touch on easy questions to identify your practice's brand, why that patient avatar is so critical, and how to ensure your brand spreads through your office, down to the check-in staff member. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. We are back here with you today. This is Tiffanie, because I forget to announce myself, and Miss Kristy. I have Kristy for the long haul today. She's doing a couple of different recordings with me. And I can't wait for them to come out. Actually, Kristy, I have had so much fun. I think this one, I don't know what order they go out in. So whatever. If you guys have listened to the leadership ones we just did or have not, they're coming.   You're going to love them. So Kristy, thank you for taking this ride with me today and just busting out a ton ⁓ with me on this beautiful, it's a Thursday morning right now. How are you doing? You holding up over there? You got your water? Awesome.   DAT Kristy (00:40) Absolutely. It's always the   day goes by fast when we're doing this. love it.   The Dental A Team (00:45) Yeah, me too. I really do. I do love it. And I ⁓ love when we hear from listeners. I love when we get, you know, we get to go through the reviews below and see what people loved or I know a lot of people will leave like info of their own that there is suggestions I should say. And it's just a lot of fun. Always hearing from it. And I love hearing from my clients when they've listened to one. So I agree the podcast is fun and it's like a collaboration time for us.   I enjoy it. this podcast topic, the subject, is something I really, really love. ⁓ I was talking actually, it's on marketing guys. So don't fret. I think you already saw the title, but it's on marketing. ⁓ I joined a marketing call yesterday with a client and it was a marketer I've not worked with before and she was fantastic and she was very collaborative. It was great, but she...   She was like, is this something you guys do? You guys work, like you do marketing for them? And I was like, no, no, no, let's not get wild here. Like I don't do marketing, but I love it. And I know my consultant team loves marketing and internal is our jam. And we are really, really solid at that, but really finding different ways that we can leverage our skills to show patients and potential patients that this is the right place for them.   I think is something that consultants on our team are really fantastic at. And I wanted to dive into some of that with you today, Kristy, is really just like how to just innovate a brand. And the most fun part about this for me in today's market is that I don't think that dentistry has always been in a space of total innovation.   I think dentistry has always kind of innovated, like, my gosh, can we just talk about how long we've been using the same stuff for like root canals, right? Or whatever, like, come on, right? But there is a lot of innovation in like filling materials and scans and x-rays, the, know, CBCT scans, all of these different modalities, in-house crowns, like Botox, lip fillers, but I've got...   Practices that are doing facial aesthetics, know having estheticians in the office We do have a lot of innovation when it comes to that space but something I think is truly innovating within the last few years is the understanding of a Dental practice and a dentist needing to have a brand. I don't think marketing Has been easy in the dental world. I don't think it's been understood and I don't think it's been super effective if I'm honest and the   Idea of innovating is really cool to me. I love innovation. That's one of our, I don't think it's innovate, it used to be innovate or die, a core value of ours. I hated that. But innovate is just something that we live by at the Dental A Team. We're constantly looking for, okay, well that didn't get us the result we wanted. Let's do something different. Let's try this. And changing things and marketing allows for that in so many really cool ways. But really looking at it and saying, what's my brand?   Who am I? Like how is my practice showing up in our community is something that I don't think that, Kristy, we've really ever spent a lot of time diving into within the dental world. And I think it's starting to come up. But what are you seeing, Kristy, even with the practices you're working with today, do you see a lot of practices really thinking, what's my brand?   DAT Kristy (04:25) Yeah, no, I think we are still behind the time in that regard for most other industries. They've kind of dialed this in. ⁓ It's definitely an area I believe that we can do better. mean, obviously, I just moved from Idaho and there's like, I don't know, three or five dentists on every corner almost. Do you think I'm exaggerating? finding out and   The Dental A Team (04:49) Literally.   DAT Kristy (04:54) And brand again can be such a broad word, but to simplify it, I just ask doctors, what's your purpose? What's your niche? What do you wanna be known for? Start asking yourself some of those questions to identify and set yourself apart. Here's the thing, dentistry, it goes back to what you said, Tiff, we only offer so many things.   And so how do we put ourselves apart? Like why do they want a filling from you versus your three neighbors next door? So yeah, again, one of those words brand, it's like, it's so broad. So narrow it down. What do you want to be known for? What's your purpose and what's your niche? And if you've been in dentistry for a while and you still haven't done this, go look at your reviews right now.   The Dental A Team (05:28) Yep, I totally agree.   DAT Kristy (05:48) and start highlighting some common words. If they're saying friendly or, I don't know, nice, kind, whatever it is, start highlighting them and see, does that fit you? Right?   The Dental A Team (06:00) Yeah, yeah, I   mean you could throw that into chat GPT. You could say chat GPT, go look at my reviews and find commonalities. Innovation guys, innovation. 2025 chat GPT, that's our best friend. No, I totally agree with you and ⁓ you said a few things there that I just totally resonate with and it made me think of a client, ⁓ actually a conversation I had with my financial advisor boyfriend who is just like,   DAT Kristy (06:07) There you go.   The Dental A Team (06:28) He works with a few dentists here locally in Arizona and Phoenix and he asks me a lot of questions and he's like, how is this possible? And I'm like, you know, he sees the profit and he sees the things that dentists are able to achieve and what they're able to achieve for their team members and being able to see like how, they're the 401ks and there's the different things that they're able to do and there he's not seen that in another industry.   right, through the work that he's done at least. And the conversation we had was, we were talking about a cosmetic practice and he, I think I upset him if I'm honest with you, we just at the gym, right? And he was just like, I just don't understand how it's possible that one, because I said, don't know, it could be, you know, for this specific cosmetic dentist, it's probably $2,500 of an year, okay?   DAT Kristy (07:11) ⁓   The Dental A Team (07:25) pretty average honestly for a cosmetic dentist like 2500 a veneer and his mind was blown right because he's looking at like cosmetic procedures um at a plastic surgeon right like you can get minor cosmetic procedures for similar amounts of money on your physical body right and not just one single tooth and i said well you know while i understand where you're coming from like let me tell you the hours it takes   to do a cause, like what it actually takes and what a lab cost of one of those crowns could be, et cetera, et cetera. But long story short, he just was mind blown and was just like, that is wild. And I thought to myself, this is it. Like this is the marketing and the branding because you do have to set yourself apart and you have to reach the people that want to be reached by you, right? My boyfriend, I love him to death. He is not.   DAT Kristy (08:14) Mm-hmm.   The Dental A Team (08:18) this he's not a cosmetic dentist avatar, it's not their dream, right? Because you're going to be convincing him. Like nobody wants that. if you want to you want that number nine implant crown replaced by a dentist who's going to make it look 100,000 times better than it does right now, honey. It's you're going to pay money for that, right? But if you're not concerned about it, then you're not going to care, right? Who you go to. So   My conversation with him yesterday made me really really think how important it is for practices to understand their brand and their avatar patient. So what is it that you want to do and within the capabilities of your surroundings I think is a good statement. I have practices that are like I want to do cosmetic dentistry and I'm like well you're in a like this you've got   20 miles around you of Medicaid. People aren't coming here for that, so we've gotta move your practice or change your avatar, right? So within the confinements of where you're at, of course, but what is it that you want to provide and then who are you providing it to? And Kristy, I think one piece that's missed in the branding conversation, one, we all wanna be like, I wanna do this, right? But it's like, okay, is that avatar here? So then looking at what your patient avatar   Who is your patient avatar? Who is the person you're speaking to? And then what do they need, right? In our company, Kiera and I love nothing more than to brainstorm and innovate. Like we want to innovate. We want to change the world, right? And we get on these tangents and then thank goodness we have like Britt and Shelbi on these calls with us because they're like, okay, cool guys, this sounds like an awesome product. It sounds like something that is gonna be really cool and that you will love doing.   Does it speak to our client's needs? And we're like, ⁓ yeah, that's right. We can innovate and we can do all of these cool things, but are we meeting a need of the people who need us, right? Of our client avatar. We know who we wanna work with. Are we just creating to create? Or are we creating something that meets a need of that avatar, of the person that we want to work with? And if it does, then fantastic, then let's move forward.   DAT Kristy (10:14) You   The Dental A Team (10:37) And so I think with the branding conversation, we're speaking to those needs. So who are we looking to work with? ⁓ Who do we want to inspire to have better dental health? And then what are their needs? And how can we show up and speak to that? Where our brand, Kristy, tell me if I'm totally off here, but we'll add to it as well. I think our brand...   really is how we're showing up to speak to those needs, right? And how we're showing up in a way that those people who need those things find us, right?   DAT Kristy (11:14) Yeah, I agree with you 100%. And to your point, I know people almost have a adverse reaction when we say buying dentistry or selling dentistry, but in the big scheme of things, guys, we are selling dentistry. what are they looking to buy? And it's usually they're not coming in saying, I want to buy a root canal, right? They're buying health or they're buying   The Dental A Team (11:39) Yeah. Yeah.   DAT Kristy (11:42) They're buying something it's going to give them. And so I think sometimes we miss the mark by speaking our language instead of the language they're looking for. Right.   The Dental A Team (11:54) Totally agree. I remember one of the first like all on four over dentures, whatever that we did in my practice. I was like, ⁓ my gosh, I get it because the guy bought because he was like, I just want to eat a steak again. And I was like, that is brilliant. So that became our brand of our all on fours. Like eat a steak again because it fit our target audience, our avatar and our demographic. We knew.   DAT Kristy (12:10) Hmm?   The Dental A Team (12:23) the area that we were in had that need and those were the patients that we wanted. And so we took that as a brand of our practice and we were like, do you want to eat steak again? So it's like that, now we're speaking to their need instead of selling a denture, right? Like people might call the denture places, right? And I'm not talking about prosthodontists, I'm talking about these big   you guys have seen the commercials, they might, those are not your avatar. Those patients are not the patients that you want. You want the patients that are emotionally tied to being able to eat a steak again. I had a patient that had regular dentures. I will never forget this lady. She was so sweet and so sweet. She just had dentures and she would not go for.   the lower support adventure and we're like totally fine, totally fine. She came in like once a month for quote unquote adjustments because   She couldn't eat lettuce. And she brought in a piece of lettuce and she put it in between her teeth and then pull it out. Her need was that she wanted to eat a salad again. And I get that, I eat a lot of salads, I eat a lot of steak. So it became the brand of that specific procedure. And it became one of our brands. Lettuce gets you healthy in all the ways. ⁓   speaking to what you said, right? So I think something action-wise that I have a lot of practices do is, and we do this in multifaceted, ⁓ is building that avatar. We help clients build the avatar of their ideal patient, and then, side-step, I love avatars, building the avatar of your ideal team member. Because within the brand conversation,   If you, I like to think of companies who have a really, really easy brand, right? And kind of match up with, I think, what a lot of the dentists that we work with are kind of looking for, their style, right? Everybody says the Ritz-Carlton, but nobody knows what that means anymore, doctors. Please just know your team members don't know what the Ritz-Carlton is or how they show up, so it doesn't work. ⁓ But brands that do resonate with a lot of team members, and it's easy for a lot of doctors to understand the importance of hiring,   DAT Kristy (14:44) Yeah.   The Dental A Team (14:57) And emanating the brand that you want and I think Lululemon is a very easy one, right? Everyone knows there's not a soul who does not know what Lululemon is. They've done a phenomenal job. When you walk into a Lululemon, same, you could copy and paste that person. I've been to Lululemon's all over the country. Sadly, don't tell my boyfriend. I've been to Lululemon's all over the country and you can duplicate the way that they show up.   They are a brand, they are a piece of that company and they are showing up that way. Dental A Team, we run the same way. We are speaking the company culture constantly and we all show up the same. Chick-fil-A is another one. Yeah, great training, but also they're hiring the personalities that fit within their culture that they can train. Same with Starbucks.   All of these different brands who have and companies who have branded themselves really well are ensuring that that messaging and that branding is in all of those spaces. And something I see doctors do is really come to the space of like ready to elevate where they're at, but they're not fully ready to innovate in all the different ways. And narrowing those avatars down helps bring light.   to situations that maybe is kind of sitting in the shadows. And I've seen sometimes where it's like maybe our main check-in gal who's been there forever and she loves the patients that she loves and she's a great human and she doesn't need to go anywhere, but is she right person, right seat? Is she exuding your brand awareness of like, my gosh, we are so excited to see you today. Thank you so much for coming to our practice. We love new patients.   Or, right, is she like, I really love the patients that I know, thank you for being here, fantastic human, again, I'm not saying people need to be let go, I'm saying do you have them in the seat that's appropriate for them? Or is there maybe a seat that, like I walked into a practice yesterday, we were consulting, holy amazing find for their check-in girl. And I am telling you right now, I went through this avatar, ⁓   assignment, whatever you want to call it, with them, this exercise, literally within a week, this girl walked into their office randomly, walked in, said, I don't know if you guys are hiring or not, if you need it. Like I am not really looking, but like, are you looking for somebody? She is amazing. Dental experience, beautiful, beautiful girl, so happy, and just is like,   loving everyone and she just wants to help everyone to a T. I remember the office manager calling like in tears, Tiffanie, you'll never guess what just happened. And it was because they had it, in my opinion, so narrowed down that it walked right in front of their face. Had they not known exactly what their avatar was, they might've been like, that was really weird, right? Like, I'll take your resume, but like, you're cute and all, like, maybe I'll call you. But they were so dialed in on exactly who they wanted at that check-in desk.   DAT Kristy (17:57) Thank you.   The Dental A Team (18:13) She walked in and they were like, yep, she's the one. And that I think happens with our avatar for our patients too, for marketing. And I think that's our brand awareness. Like that's how we stay relevant is knowing how we wanna show up, who we wanna show up for, and how do we help their needs and speaking to that from our brand. Lululemon is not here to serve everyone. That's totally fine.   DAT Kristy (18:17) Pass it.   The Dental A Team (18:42) Talk to, I use Lululemon branding as an example in a lot of different ways with a lot of offices and I've had team members that are like, I'm not spending money on Lululemon. I'm like, you're not their avatar. That's totally fine too because you're someone else's avatar. You are a different brand's avatar and they need you. So what they've done is they've made it easy for people to say yes or no. And if you're a cosmetic dentist who is branding, right, you've got your brand so wide.   that you're getting calls for people who only want to do what your insurance is going to cover, that's not your avatar. That is someone else's let them have that patient. They are working their tail off for new patients too. Let them have that patient. That's not your avatar, right? And I think we try, Kristy, to bend to what is coming. And we're like, well, we can do that. And we don't hold our boundaries of what we actually want.   and what our practice needs and what fits us that we end up confused. And then we get the calls of the doctors that are like, I need systems because it's not working and not something doesn't work for everyone. Right, Kristy, do you see where I'm going with that?   DAT Kristy (19:54) Yeah,   I sure do. I love where you're identifying and it's not just the who, but it's the how behaviors too, like how will they show up, right? Identifying who is the first step for sure, but then take it one step further and identify the characteristics of how they behave as well because then you'll bring that in. Yeah, I love   I love everything you're saying there. think it's kind of bringing me back. I believe I had this conversation with Kiera the other day about... ⁓   a doctor wanting to elevate his practice and should I offer this service? And I'm like, well, have you ever considered taking a poll with your patients to see are they looking for this type of service? Yes, it's fine to, I mean, do what you love for sure, but before you get frustrated, go take CE for this course and learn how to, I don't know, do Botox and none of your patients are wanting it. And then you get frustrated and   fizzle out, you know what I mean? Find out first. And another cool area of that tip is, you know, have your admin team keep track of ⁓ how many patients are calling and asking for something that maybe you aren't offering and see if that's, you know, see if it's in your wheelhouse or is it matching your avatar?   The Dental A Team (21:05) Yeah.   That's a great idea. ⁓   Yeah, yeah, and I think to speak to that too, if they're calling asking for that and it's not something that fits your avatar or that you want to do, is your branding reflective of your avatar because somehow they found you and they called you. So what messaging is out there within your marketing that has attracted the wrong avatar? Yeah, yeah, yeah, yeah.   DAT Kristy (21:48) Yeah, 100%. So it works both ways, right? Yeah.   The Dental A Team (21:54) Love marketing. just it and I don't know I just I don't I truly don't know why I love marketing so much but it just gets me excited and the idea of being able to change something and really target in and achieve the result is really cool to me and the idea of being able to attract someone to something that they need and want by   saying things right by presenting right. Like that just gets me so giddy. So thank you for doing this podcast with me today is my point.   DAT Kristy (22:27) Yeah.   I was going to say to your point, you said something very poignant there that you have to be tracking it. You have to be paying attention to it and you have to be willing to test, track and adjust if it's not getting the results you want. Too many people start and they throw it out and then they stop there because they get frustrated that it's not bringing it. And it goes back to your innovation. You've got to be able to ⁓   try something different and it could be something very minute. A word, right, could make a big difference.   The Dental A Team (23:01) Yeah,   yeah, totally agree. I totally agree. And I think that's the most exciting space is what you just said. Like even the word, the one word in this sentence on this marketing, whatever this ad that's on Google or postcard that somebody's getting one word can totally change the outcome. And I think that's what gets me excited is like, okay, how can I, how can I get the result that I want with the words that I'm using? I love that. And when we can,   hone in on that, I think massive changes. I think there's a ton of takeaways here. think biggest action item, you guys, is really, really figuring out your patient avatar and your team avatar, honestly, your team member avatar, because I think that points you in the direction of your culture, how you want to show up in the world, what your brand is, and then start realizing and understanding that your culture, your core values, that is your brand, that is your brand awareness. And when we live and breathe,   By those, think you guys can, anyone who's listening and has listened before, anyone who's following the Dental A Team on Instagram, Facebook, clients of ours, coming to our webinars, we do free CE webinars every month, you guys, anyone who has experienced Dental A Team in the slightest, I think can agree that we emanate the Dental A Team. Every team member we have, as far as our virtual assistant,   Joe Ash, who we love and adore all the way in the Philippines. He emanates the Dental A Team because we understand that those pieces of our company, the mission, the vision, the core values, brand awareness, all of that is who we are. And we live, breathe it, we show up, we believe in it, we stand behind it and we're consistent. So it makes everything else kind of fall into place really easily. So.   Go do that, you guys, narrow it in. Don't let it feel so big. Just do one chunk. What is your avatar? Who is your avatar? How do they show up in life? What do they look like? What do they love to do? Narrow in your avatar of your patient and of your team members. Make sure your mission, vision, core values are in alignment with what you actually want. And then take a step back and look at it from bird's eye view of how you need to innovate your brand.   and how you can do that. And like I said, I love this stuff. The consultants loves this stuff. Kristy is fantastic with her clients. She's done this so many times and all of them have Dana, gosh, Monica, Trish, everybody, every single one of them have done these types of exercises with their clients and they're really good at it you guys. So reach out. If you're a client and you need this, you're like, need to innovate, reach out to your consultant. If you're not yet a client,   you're soon to be or you're just like, I'm just a podcast listener right now, that's okay too. Reach out you guys, Hello@TheDentalATeam.com. We have the resources that you need, we're here to help you. Instagram, Facebook, wherever you can find us and then as always you guys leave us a five star review below. Let us know how helpful this was and if there's anything you've done to innovate your brand awareness that you think people could benefit from as well, people really do read those comments and it could be super beneficial. So, Kristy.   Thank you so much. I love taking the avatar roads with you, because I think you're just really good at it and you love people. So really keying in on parts that you love about people's personalities, I think opens you up. So thank you, Kristy, for being here today. Of course. All right, guys, go do the Things Five Star Review. Reach out, Hello@TheDentalATeam.com. Follow us on social if you're not there yet, and we'll catch you next time. Bye-bye.   DAT Kristy (26:37) Thank you.

In this episode of Most People Don't…But YOU Do!, Bart Berkey sits down with Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, founder of Capella Hotel Group, and author of Excellence Wins. Widely recognized as one of the most influential leaders in modern hospitality, Schulze shares stories from his 65-year career, beginning as a teenage server's assistant in Germany to reshaping the global standard of service. He offers profound lessons on leadership, technology, customer experience, marriage, vision, and living with high intent.Major Takeaways / LearningsDefine Yourself Through Excellence: Schulze learned early on that you don't wait for others to define your worth—you decide to act as a person of excellence in every situation.Hospitality Is Human: Technology can support service, but it must never replace the respect, honor, and connection guests crave.Good for All Concerned: True leadership decisions must benefit customers, employees, investors, and the organization as a whole. Compromise here is both ineffective and morally wrong.Vision and Intent Drive Success: Excellence is never an accident—it comes from high intent, deliberate action, and constant self-management.Balance Through Deliberate Choices: His long marriage and family life thrived because he approached them with the same high intent as his career, asking “How can I serve you now?”Resilience and Renewal: Personal hardships—including a cancer scare—strengthened his resolve to contribute, learn, and guide others for decades to come.Memorable Quotes“You define yourself as a person of excellence.”“Human beings will always want to be respected.”“Every decision must be good for all concerned—the customer, the employee, the investor.”“Excellence is never an accident. It is always high intent.”“Don't just go to work to work—go to work for excellence.”“Have a beautiful dream, not an easy dream.”Why It Matters / How to Use ItSchulze's wisdom extends far beyond hospitality. Leaders, entrepreneurs, and professionals in any field can apply his principles: set a vision, act with excellence, honor human dignity, and align decisions with the good of all stakeholders. His approach to work, family, and purpose reminds us that success is not about shortcuts—it's about relentless intent, self-management, and service.Resources and Links:Bart Berkey: MostPeopleDont.com | LinkedInThis podcast episode is brought to you by Wishes.Inc Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.It rewards users with cashback and perks through virtual payment tools.Fast, traceable, and efficient—Wishes makes doing good feel even better.https://www.bartaberkey.com/wishes-inc-landing-page

Guntram Merl, General Manager, The Ritz-Carlton Dallas in Las Colinas

¿Por qué dos brokers de Florida dejaron el “sueño americano” para apostarlo todo en la Riviera Maya?En este episodio de Mundo Inmobiliario, conversamos con Sandra Ávila y Pablo Tanchez, una pareja con más de 25 años de experiencia como Realtors en Estados Unidos que hoy lideran uno de los proyectos ultra lujo más exclusivos del Caribe mexicano: The Ritz-Carlton Residences Riviera Maya.Descubre cómo la Riviera Maya está redefiniendo el concepto de nuevo lujo: no son torres de cemento, son 500 metros de playa virgen, selva, cultura ancestral y conexión total con la naturaleza. Y todo bajo el respaldo de una de las marcas más prestigiosas del mundo: The Ritz-Carlton.Hablamos de inversiones desde 1.8 hasta 11 millones de dólares, clientes internacionales, mexicanos que ya ocupan un 30% del mercado de lujo, y lo más importante: la seguridad, el estilo de vida y la visión a futuro que hacen de este destino un imán para inversionistas globales.Además, Sandra y Pablo nos cuentan cómo es trabajar en pareja en el sector inmobiliario, cómo complementan sus talentos y por qué los clientes de alto nivel cierran más fácil un deal de 10 millones que uno de 300 mil dólares. Sí, así como lo lees.Suscríbete al canal de Luis Ramírez Mundo Inverpresario, activa la campanita y comparte este episodio con alguien que quiera invertir en grande.

In this special solo episode, Bart shares personal stories and lessons from his trip to Riyadh, Saudi Arabia, where he was invited to speak at the KBLT Congress on travel and hospitality. From Lufthansa flight attendants anticipating a young family's needs, to warm welcomes at immigration, to Ritz-Carlton staff redefining overdelivery, Bart explores what it means to personalize, customize, and truly notice people—whether clients, guests, or teammates.Major Takeaways / LearningsOverdelivery is not accidental: it requires resources, systems, and intentional focus.Hospitality starts at the first moment—from airport customs officers to hotel staff, everyone has the chance to make guests feel honored.Personalization matters: 71% of customers expect it, 76% get frustrated when it's missing, and 80% are more likely to buy when experiences are tailored.Busy is no excuse: focus on your most important clients, partners, or team members and create a process for deliberate overdelivery.Leadership lesson: even small actions—like a manager calling customers while an employee is on vacation—can create loyalty, relief, and trust.Universal truth: People remember how you make them feel.Memorable Quotes“Every opportunity is the chance to make someone feel a certain way.”“Overdelivering requires not just heart, but process.”“People are good. People are kind. Please, just keep noticing, keep anticipating, keep overdelivering.”Why It Matters / How to Use ItThis episode is a reminder that in a world where everyone is busy, the true differentiator is focus and intentionality. Whether in sales, service, or leadership, slow down long enough to notice, anticipate, and act. Build the systems and habits that allow you to go from simply delivering to truly overdelivering.Resources and Links:Bart Berkey: MostPeopleDont.com | LinkedInThis podcast episode is brought to you by Wishes.Inc Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.It rewards users with cashback and perks through virtual payment tools.Fast, traceable, and efficient—Wishes makes doing good feel even better.https://www.bartaberkey.com/wishes-inc-landing-page

This episode is brought to you by [https://www.ElevateOS.com](https://www.elevateos.com/) —the only all-in-one community operating system.In today's episode of the Multifamily Collective, Mike Brewer dives into Dom Beveridge's article on “Vogue for Efficiency in Multifamily Operations” and the concept of delocalization of tasks. Mike explores how centralizing certain workflows, like collections, can streamline operations—but also raises a critical question: Are we losing the empowerment of site-level team members in the process?From his experience in multifamily management, Mike shares lessons on balancing centralization with decision-making authority at the property level, highlighting the impact on operational efficiency and resident experience. He also parallels Ritz-Carlton's empowerment approach, emphasizing why quick decision-making matters for brand and consumer satisfaction.Read the full article and explore more insights at multifamilymedianetwork.comDon't forget to like, comment, and subscribe for more actionable multifamily strategies.For more engaging content, explore our offerings at thehttps://www.multifamilycollective.com https://www.multifamilycollective.com/ and the https://www.multifamilymedianetwork.com https://www.multifamilymedianetwork.com/Join us to stay informed and inspired in the multifamily industry!

What happens when a hotel developer moves from building Hampton Inns to creating lifestyle hotels with fire pits and Michelin-starred restaurants?Today's guest is a returning guest, Stephen Wendell, Co-Founder and CEO of Mountain Shore Properties. They explore the shift from select-service properties to luxury and lifestyle hotels, examining the business dynamics and guest experiences that differentiate these segments. Steven shares insights on building independent lifestyle hotels, dealing with construction challenges, financing, and the pivotal role of major brands and creative freedom. They also discuss the evolving demands of younger travelers and the potential for lifestyle hotels to serve as cultural hubs. The conversation touches on financing strategies, the impact of current economic conditions, and the balance between guest experience and profitability.Takeaways: The most successful hospitality projects prioritize unique, memorable experiences for guests, which can lead to long-term loyalty and word-of-mouth growth.Each project is a learning opportunity. Apply lessons from past mistakes to improve future outcomes and avoid repeating errors.Consider a mix of select service and lifestyle/boutique properties to balance stability with higher-reward opportunities.Affiliation with major brands can make financing easier and provide valuable marketing/distribution support, but weigh the costs and benefits carefully.The best hotels become hubs for both guests and locals. Create spaces and experiences that attract both groups.Younger travelers value experiences over points. Offer unique, local collaborations and experiences to attract and retain this demographic.Hospitality is a long-term business. Set expectations with investors and partners accordingly, and operate with a long-term mindset.Quote of the Show:“Some people quit in the messy middle. We've pushed through, and now we know what to do and how to do it.” - Stephen WendellLinks:LinkedIn: https://www.linkedin.com/in/stephen-wendell-5417291a/ Website: https://mountainshoreproperties.com/ Shout Outs:1:18 - Philadelphia Eagles https://www.philadelphiaeagles.com/ 2:00 - Camptown https://mountainshoreproperties.com/project/camptown-leeds-ny/ 3:56 - Airbnb https://www.airbnb.com/ 4:14 - Hyatt https://www.hyatt.com/ 4:15 - Dream https://www.hyatt.com/dream-hotels 4:16 - The Standard https://www.hyatt.com/the-standard/en-US 4:17 - Bunkhouse https://www.hyatt.com/bunkhouse-hotels/en-US/explore 4:18 - Hilton https://www.hilton.com/en/ 4:19 - Graduate https://www.hilton.com/en/brands/graduate-hotels/ 4:22 - Nomad https://www.hilton.com/en/brands/nomad-hotels/ 4:23 - Marriott https://www.marriott.com/default.mi 5:09 - Courtyard https://courtyard.marriott.com/ 5:17 - Hotel Genevieve https://mountainshoreproperties.com/project/hotel-genevieve-louisville-ky/ 7:20 - Hampton Inn https://www.hilton.com/en/brands/hampton-by-hilton/ 13:00 - Gary Vaynerchuk https://en.wikipedia.org/wiki/Gary_Vaynerchuk 13:50 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs 13:52 - Bill Gates https://en.wikipedia.org/wiki/Bill_Gates 13:53 - Jeff Bezos https://en.wikipedia.org/wiki/Jeff_Bezos 14:49 - James Beard https://en.wikipedia.org/wiki/James_Beard 17:18 - AC Hotels https://ac-hotels.marriott.com/ 18:07 - Independent Lodging Congress https://ilcongress.com/ 18:18 - Deutsche Bank https://www.db.com/ 18:20 - Bank of America https://www.bankofamerica.com/ 22:31 - Vanguard https://investor.vanguard.com/ 22:32 - John Bogle https://en.wikipedia.org/wiki/John_C._Bogle 23:09 - JDV https://www.hyatt.com/jdv-by-hyatt/en-US/explore 24:08 - IHG https://www.ihg.com/hotels/us/en/reservation 24:12 - Vignette https://www.ihg.com/vignettecollection/hotels/us/en/reservation 25:29 - Waldorf Astoria https://www.hilton.com/en/brands/waldorf-astoria/ 34:40 - Ritz Carlton https://www.ritzcarlton.com/ 45:57 - Jerome Powell https://en.wikipedia.org/wiki/Jerome_Powell 52:26 - Paul Volcker https://en.wikipedia.org/wiki/Paul_Volcker 54:59 - Costa Susana https://costasusana.com/en/ 56:20 - Hotel Saint Cecilia https://www.bunkhousehotels.com/hotel-saint-cecilia 56:47 - Regent Hotels https://www.ihg.com/regent/hotels/us/en/reservation 

This episode explores The Ritz-Carlton's Gold Standards and how leaders in any industry can apply them to their own workplace. Learn the values, behaviors, and type of employee it takes to live them daily.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, DiscordFree Leadership Resources: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership Survival Guide: https://bit.ly/4ij0g8yOfficial 7 Minute Leadership MerchGrab exclusive gear and more: linktr.ee/paulfalavolitoPartners & DiscountsFlying Eyes Optics – Best aviator sunglasses on the marketGet 10% off with code: PFAVShop now: flyingeyesoptics.comGatsby Shoes – Dress sneakers built for leaders on the moveUse my affiliate link for 10% off: Gatsby ShoesSubscribe & Listen to My Podcasts:The 7 Minute Leadership Podcast1 PAPA FOXTROT – General Aviation PodcastThe DailyPfav

KCBS Radio's Foodie Chap Liam Mayclem speaks with Ritz Carlton Half Moon Bay's Chef Francisco Simon about their inaugural “Taste of Half Moon Bay” event. They talk about what to expect at the event and how to reserve your spot.

What does it take to select and lead people who can deliver authentic hospitality at the highest level? In this episode, we learn from Jimmy Peña, a private estate manager in Beverly Hills and a former member of the Ritz-Carlton quality audit team, who helped shape service excellence across Forbes 5-Star and AAA 5-Diamond properties.Jimmy shares why hiring for heart and hustle is non-negotiable, how he frames service recovery by training teams to see “opportunity guests” instead of “problem guests,” and why he uses the concept of “counterfeits” to reinforce the language, behavior, and standards that define great hospitality.You may also enjoy from Jimmy: Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and MomentsHeart, Hustle & the Simple, Brutal Beauty of Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Send us a textIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb, Joseph brings decades of insight on how leaders and frontline teams can elevate human experiences.We dive into his latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement. Joseph highlights how One Medical—now part of Amazon—revolutionized healthcare delivery by combining AI and digital convenience with deeply personal human connections. He explains how technology can remove inefficiencies, like long waits and scheduling frustrations, while still keeping care human-centered. His insights underscore the importance of balancing automation with empathy—especially as industries increasingly adopt AI.On the topic of patient comfort with digital healthcare, Joseph notes the learning curve. While technology can enhance convenience, it must never replace the human connection where it matters most. He shares examples of how One Medical redesigned workflows so patients were seen promptly, providers spent less time on charts, and the overall experience felt more personal, not less. The takeaway: technology should enable more meaningful human interactions, not eliminate them.Looking ahead to 2026, Joseph outlines three key priorities for CX leaders:AI-readiness – Organizations must understand how AI is influencing customer interactions and ensure their brand is positioned effectively in AI-driven recommendations.Convenience and hyper-personalization – Customers expect seamless, tailored experiences; tone-deaf or generic messaging erodes loyalty.Human-empowered service – Well-trained, emotionally intelligent employees remain essential for delivering authentic, personalized experiences.Joseph also shares exciting news: the launch of a fully online Master's Degree in Customer Experience at Campbellsville University. This program equips professionals with academic and practical tools—from persona-based journey mapping to ecosystem design—to advance CX as a business-driving discipline.When discussing the core competencies for CX representatives, Joseph emphasizes emotional intelligence as the foundation. Empathy, self-awareness, managing emotions, and understanding what customers should feel in every interaction are crucial across all industries. Leaders, meanwhile, must also master influence, persistence, vision, and the ability to deliver measurable business outcomes.Joseph closes with a guiding philosophy he leans on during challenges: “Service serves us.” By focusing on creating value for others, we in turn are enriched. Yet he also reminds us that service must be balanced with self-respect—serving up to the point where we are valued, not devalued.This rich conversation covers Joseph's career journey, the evolving role of AI, the future of CX leadership, and the enduring importance of empathy in business. Don't miss this chance to learn from one of the leading voices in customer experience.Links Mentioned:All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement by Joseph A. MichelliCampbellsville University's Master of Science in Customer Experience programFree guide: The ABC's of a Fantastic Customer ExperienceConnect with us on X @navigatingcx and join our private Facebook community, Navigating the Customer Experience.

Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation, the Beverly Hills estate manager and former Ritz-Carlton quality auditor shares what he learned shaping service excellence across Forbes Five-Star and AAA Five-Diamond properties. Jimmy reflects on the mentors who guided his career, the power of checklists and standards, and the stewardship mindset required to balance service and profit. Hospitality leaders will find practical lessons on creating dignity, empathy, and excellence in every detail.You may also enjoy from Jimmy: Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Lori Tsugawa, author of Let the Samurai Be Your Guide, shares her journey of overcoming traumatic brain injuries (TBIs) by drawing on her Japanese heritage and values. We explore Japanese concepts like bushido (the way of the warrior), ikigai, and ganbaru (never giving up), and discuss how you can apply these principles to your own life.She also talks about her experiences working in a women's prison, shares Japanese folk tales, and highlights her favorite places in Japan. Listen in, and let your inner samurai and otaku lead the way toward healing, resilience, and growth.Connect and Learn MoreWebsite: loriwhaley.comBook: Let the Samurai Be Your GuidePodcast: The Samurai WayLinkedIn: Lori TsugawaResources Mentioned:Attractions: Adachi Museum of Art, Dogo Onsen, Japanese American Museum of Oregon, Kenrokuen, Nagoro Doll Village, Noguchi Museum, Pine Wind Japanese Garden, Ritsurin Garden, Shikoku Mura, SL Yamaguchi, Torrance Art MuseumBooks: Man's Search for MeaningFilms: Fight ClubJapanese folktales: Momotarō, The Mouse's Marriage, The Singing TurtleOrganizations: Albert Camus, Amen Clinics, Ikigai Lab, Kinokuniya, The Ritz Carlton, Toastmasters International, Tuttle PublishingPeople: Ayano Tsukimi, Chiune Sugihara, Daniel Amen, Daniel Inouye, Friedrich Nietzsche, Jean-Paul Sartre, Isamu Noguchi, Sam Ushio, Victor Frankl, Yayoi KusamaPlaces: Hokkaido, Iya Valley, Kochi, Matsue, Matsuyama, Naoshima, Naruto, Portland, Shikoku, Takamatsu, Tokushima, Torrance, Tsuwano

How can clarity and intention make your brand stand out in a crowded market? Where should we draw the line between AI efficiency and authentic human connection in business? How […] The post Inside the Secret Customer Experience Playbook of Starbucks, Ritz-Carlton, Zappos, and Airbnb—with Dr. Joseph Michelli | POP 1255 appeared first on How to Start, Grow, and Scale a Private Practice | Practice of the Practice.

Jimmy Peña is a hospitality executive, best-selling author, and nonprofit leader whose career spans luxury hotels, estate operations, publishing, and ministry. A graduate of Baylor University and the University of Texas at Tyler, Jimmy began in the world of health and fitness — becoming Worldwide Fitness Editor for Muscle & Fitness and M&F Hers, co-writing the New York Times bestseller Extra Lean with Mario Lopez. But as he explains in this episode, a childhood experience of “radical hospitality” shaped his view of service and ultimately led him to the Ritz-Carlton, where he earned the prestigious Leader of the Year Award and discovered hospitality as his true calling.Today, Jimmy serves as Director of Estate Operations for a private, ultra-high-net-worth individual, overseeing world-class service standards and asset management. He also consults with families, estates, and businesses, helping them elevate their operations and culture by drawing on Ritz-Carlton–inspired practices.In this conversation, Jimmy reflects on what he's learned along the way — from the role of structure and standards in elevating service, to why stewardship is central to hospitality, and how caring for people, places, and moments brings both delight and dignity to the work we do. Listeners will come away with a deeper understanding of service as stewardship — and how to lead with both heart and excellence in every guest experience. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ready to turn your retreat dream into a six-figure revenue stream—without a huge audience? In this masterclass from the Wild Woman with Impact Summit, retreat strategist Leni Cavazos (The Retreat Planner) reveals the exact system she's used to help coaches, healers, and entrepreneurs sell out retreats, build waitlists, and keep 30–50%+ profit margins.

Hospitality excellence doesn't happen without leadership excellence, and in this episode, we hear why from two senior leaders at Ithaka Hospitality Partners. Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer, both built their careers under Horst Schulze at The Ritz-Carlton before their current roles at Ithaka.They share how leadership becomes the real "insurance policy" for hotel owners, why the best companies focus on selecting and developing the right leaders, and how small shifts in structure and culture can transform entire organizations. Along the way, you'll hear practical lessons, from the daily responsibilities of leaders, to creating environments where people thrive, to a Shanghai dining room story that reveals the hidden power of leadership in action.For hospitality executives, this conversation offers both a strategic perspective and actionable takeaways for building stronger organizations and better guest experiences. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The legendary Icon Leslie Uggams will be honored with the ICON Award from Porchlight Music Theatre on September 14th at Ritz Carlton. Ms Uggams was most recently seen in Season 3, Ep 7 of The Guilded Age, but she is legendary for playing Kizzy in Roots, Blind Al in the Deadpool movies, her Tony Award winning performance in “Hallelujah, Baby,” […]

On today's episode of Play It Brave, I'm joined by my dear friend, the incredible creative and leader, Carrie Moe. Carrie is someone I deeply admire—not only because of her talent (she's styled for brands like Ritz-Carlton, Fujifilm, and Berta Bridal, and been featured in Martha Stewart Weddings, The Knot, and Brides), but because of the way she approaches her work with confidence, creativity, and so much integrity. We dive into: ✨ Why collaboration is more powerful than competition in the creative industry. ✨ The myth of “falling behind” and how to release the pressure to keep up. ✨ What it means to value your time and treat yourself as a luxury brand. ✨ The importance of community, networking, and in-person connection for growing your career. ✨ How saying no to misaligned opportunities can open the door to bigger, more aligned “yeses.” We also talk about the Hybrid Collective Conference, which is coming to Charleston in 2026. Hybrid has been one of my favorite places to teach, learn, and connect since 2017, and Carrie shares so beautifully about why it continues to be such a transformative space for photographers and creatives. This conversation is a reminder that your artistry is yours alone. The way you see, create, and bring beauty into the world cannot be replicated—and that's exactly what makes it valuable. About the Hybrid Collective Dreamers, Innovators, Goal Getters...Hybrid was established in 2017 by four industry leaders who saw the need for education and connections within the film photography space. Hybrid continues as a women owned company with a team who seeks to change the world by empowering, encouraging, and connecting with YOU.  While we have had our career highlights (Featured in Martha Stewart Print, Harpers Bazaar, traveled the globe for clients) nothing thrills our hearts like seeing a gathering of people come together and leave forever changed. From our ad-on masterclasses, breakout sessions,  to our diverse speaker line-up, we cover all of the areas of priority in your business. We dive deep into the knowledge details of how to up-level, covering the details needed to grow a legacy brand and our teachers offer insider tips on every challenge you might face in your business. For photographers across the globe, we have become an inclusive and immersive experience that leaves our attendees' hearts forever changed. Find all the information on Hybrid Collective here.Follow Hybrid Collective on Instagram here. P.S. Use code "DB26SC" when you register for Hybrid Collective 2026 and you'll receive $200 off your admission ticket plus a $425 credit toward my masterclasses at the conference. That's $625 of value waiting for you — but I only have 10 codes, so when they're gone, they're gone!

This episode features a live audience conversation and bottleshare with Ikimi Woodson, the CEO of The Roots Fund, recorded in Smyrna, GA at The Oenophile Institute. The Roots Fund is a non-profit that empowers underrepresented communities within the wine and spirits industry to build successful careers through financial support, education, mentorship, and career development, and because the value of community lies at the core of all their work, we invited a few friends and fellow wine professionals from the Atlanta wine community to join for this recording session. We asked everyone to share a little bit about why they chose the wine to open, so you'll hear why we opened the special wines in the room. Ikimi grew up in Brooklyn and attended Johnson & Wales University, but after graduation she utilized her time traveling the world studying culture through food. Upon her return to the states, she was the youngest & first woman to complete the Marriott & Ritz Carlton management training program. Her career led her to lead culinary and management teams at sports organizations, restaurant groups, and prestigious educational institutions. In August 2017, in conjunction with Lifeworks Restaurant Group, she designed and opened LEO MKT, a food hall in Washington, DC, focusing on cuisines around the world. Ikimi is known for her ability to create managers, lead large teams, encourage the growth of women and minorities in the business, and her insight throughout - and especially at the end of this episode - is important for everyone interreacting with the wine space to hear right now. You can visit www.therootsfund.org to learn more and get involved in their work, and you can follow @rootsfund on Instagram. -------------This live audience episode was sponsored by Tower Beer Wine and Spirits, a family-owned business for 76 years, who continue to elevate the Atlanta wine scene creating access to craft beverages (@toweratl)www.towerwinespirits.com/buckhead---------------Recorded August 11, 2025 with a LIVE audience at The Oenophile Institute in Atlanta, GA. You can follow @oenophileinstitute and visit www.oenophileinstitute.com for more info on their certification programs and educational events.-------------Featuring appearances by Jade Palmer, Aaron Cooper, Jordan Traylor, Dannielle Thomas, Amanda Kimbrough, and Chelsea Young.

Most retreat leaders aren't just undercharging… they're under-profiting. In this powerhouse episode of The Retreat Leaders Podcast, Shannon Jamail is joined by Leni Cavazos—event strategist, loyalty marketing expert, and former Ritz-Carlton powerhouse turned retreat business mentor. Together, they unpack why up to 90% of retreats aren't actually profitable—and how to shift that. You'll learn: Why retreat leaders must treat their business like a business (not a hobby) What loyalty marketing actually is (and how to start it from day one) The biggest pricing mistake even experienced leaders make Why your transformation container is worth way more than a fancy vacation How alumni can become your secret sales team This episode is a must-listen for retreat leaders ready to stop surviving and start scaling.

Discover the most popular hotels by category. Are you on track for financial freedom...or not? Financial freedom is a combination of money, compounding and time (my McT Formula). How well you invest can make the biggest difference to your financial freedom and lifestyle. If you invested well for the long-term, what a difference it would make because the difference between investing $100k and earning 5 percent or 10 percent on your money over 30 years, is the difference between it growing to $432,194 or $1,744,940, an increase of over $1.3 million dollars. Your compounding rate, and how well you invest, matters!  INVESTING IS WHAT THE BE WEALTHY & SMART VIP EXPERIENCE IS ALL ABOUT - Invest in digital assets and stock ETFs for potential high compounding rates - Receive an Asset Allocation model with ticker symbols and what % to invest -Monthly LIVE investment webinars with Linda 10 months per year, with Q & A -Private VIP Facebook group with daily community interaction -Weekly investment commentary -Extra educational wealth classes available -Pay once, have lifetime access! NO recurring fees. -US and foreign investors are welcome -No minimum $ amount to invest -Tech Team available for digital assets (for hire per hour) For a limited time, enjoy a 50% savings on my private investing group, the Be Wealthy & Smart VIP Experience. Pay once and enjoy lifetime access without any recurring fees. Enter "SAVE50" to save 50% here: http://tinyurl.com/InvestingVIP Or set up a complimentary conversation to answer your questions about the Be Wealthy & Smart VIP Experience. Request an appointment to talk with Linda here: https://tinyurl.com/TalkWithLinda (yes, you talk to Linda!). SUBSCRIBE TO BE WEALTHY & SMART Click Here to Subscribe Via iTunes Click Here to Subscribe Via Stitcher on an Android Device Click Here to Subscribe Via RSS Feed LINDA'S WEALTH BOOKS 1. Get my book, "3 Steps to Quantum Wealth: The Wealth Heiress' Guide to Financial Freedom by Investing in Cryptocurrencies". 2. Get my book, “You're Already a Wealth Heiress, Now Think and Act Like One: 6 Practical Steps to Make It a Reality Now!” Men love it too! After all, you are Wealth Heirs. :) International buyers (if you live outside of the US) get my book here. WANT MORE FROM LINDA? Check out her programs. Join her on Instagram. WEALTH LIBRARY OF PODCASTS Listen to the full wealth library of podcasts from the beginning.  SPECIAL DEALS #Ad Apply for a Gemini credit card and get FREE XRP back (or any crypto you choose) when you use the card. Charge $3000 in first 90 days and earn $200 in crypto rewards when you use this link to apply and are approved: https://tinyurl.com/geminixrp This is a credit card, NOT a debit card. There are great rewards. Set your choice to EARN FREE XRP! #Ad Protect yourself online with a Virtual Private Network (VPN). Get 3 MONTHS FREE when you sign up for a NORD VPN plan here.  #Ad To safely and securely store crypto, I recommend using a Tangem wallet. Get a 10% discount when you purchase here. #Ad If you are looking to simplify your crypto tax reporting, use Koinly. It is highly recommended and so easy for tax reporting. You can save $20, click here. Be Wealthy & Smart,™ is a personal finance show with self-made millionaire Linda P. Jones, America's Wealth Mentor.™ Learn simple steps that make a big difference to your financial freedom.  (This post contains affiliate links. If you click on a link and make a purchase, I may receive a commission. There is no additional cost to you.)

Picture this: a candlelit living room in New York, a guest list cast like a film, and a host who knows exactly who should meet whom—and why. That's Erin Hosler. Before she checks a rate code or a P&L, she curates people. She trained at The Ritz-Carlton before the Marriott acquisition. Learned stagecraft under Ian Schrager. Honed the five-senses playbook with Andre Balazs. Sharpened her eye alongside Philippe Starck. Then led chapters at The Standard Spa, Miami Beach; THE WELL in New York; Eaton DC; and Soho House Austin. Her take is simple: the last real moat isn't marble or mixology. It's training.   Why this matters for independents: Turn choreography into rituals your team can actually repeat. Make being known beat being “bonvoyed.” Design around human behavior, not developer spreadsheets. Let tech automate the admin—never the moment. We'll talk membership energy and that feeling of “home on demand,” then get painfully practical—guest history, uniforms that fit, and managers who coach. If you've ever wondered how a latte placed at the right table, at the right time, by the right person can outperform any brand campaign—this one's for you. Alright friends, without further ado, get ready to meet Erin.   Connect with Erin on LinkedIn: https://www.linkedin.com/in/erinhosler/   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

The loyalty, referrals, and pricing power a small business gains by consistently delivering remarkable customer experiences, even when the ROI isn't directly measurable in dollars. Show Notes Page: https://www.thehowofbusiness.com/578-vance-morris-return-on-experience/ Vance Morris shares how small businesses can create Disney-inspired customer experiences to drive loyalty, stop competing on price, and generate long-term profitability. Customer experience isn't just for theme parks, it's a competitive edge for every small business. In this episode of The How of Business, Henry Lopez welcomes back Vance Morris, a customer experience expert, keynote speaker, and bestselling author, to explore how entrepreneurs can apply Disney-inspired strategies to delight customers and grow profits. Vance's journey is as unique as his message: from working security at a birth control factory, to a decade leading operations at Disney, to running a premium carpet cleaning business, and now helping small business owners systematize exceptional service. Along the way, he discovered that systems equal freedom and that creating unforgettable experiences doesn't require massive budgets—just consistency, creativity, and attention to detail. One of the key lessons is what Morris calls Return on Experience: while you may not be able to track every dollar of ROI like you would with a marketing campaign, great customer experiences yield loyalty, referrals, and pricing power. “You won't profit unless you implement,” he reminds us, underscoring the importance of turning insights into action. From setting up daily team stand-ups (borrowed from Ritz-Carlton) to scripting customer interactions and reinforcing emotional connections, Vance illustrates how even trades-based businesses can elevate service. He highlights examples from Disney's “line entertainment” practices to simple home service details like wearing booties or protecting corners, proving that small touches build big loyalty. Henry and Vance also dive into the Loyalty Profit Engine - a retention system designed to keep your business top of mind. With acquisition costs soaring, Vance explains why it's far cheaper (and more profitable) to nurture existing clients. His approach includes monthly print newsletters, follow-up offers, and creative “wow” moments that ensure customers feel valued long after the transaction. Vance now leads immersive Disney boot camps, taking business owners behind the scenes to study customer experience in action. Participants leave with a blueprint to “Disneyfy” their business on Monday morning. As Henry points out, translating world-class service lessons into everyday businesses is challenging for many owners, and Morris' work bridges that gap. Whether you're in home services, retail, or professional consulting, this conversation will help you shift from competing on price to commanding loyalty through unforgettable experiences. As Vance puts it: “At the end of any interaction, you want your customers to say, ‘Oh my God, you'll never guess what happened…'”—for all the right reasons. This episode is hosted by Henry Lopez. The How of Business podcast focuses on helping you start, run, grow and exit your small business. The How of Business is a top-rated podcast for small business owners and entrepreneurs. Find the best podcast, small business coaching, resources and trusted service partners for small business owners and entrepreneurs at our website https://TheHowOfBusiness.com

Journaliste et écrivain, Giuliano da Empoli est un des esprits les plus brillants du moment. L'auteur des Ingénieurs du chaos ou du roman Le mage du Kremlin est l'invité de ce numéro d'Idées pour parler des « prédateurs qui sont au pouvoir aujourd'hui sur tous les continents ». (Rediffusion) Ancien adjoint au maire en charge de la culture à Florence, conseiller politique du président du Conseil italien Matteo Renzi, il a publié son premier livre en 1996, Un grande futuro dietro di noi à propos des difficultés rencontrées par les jeunes Italiens. En tant qu'auteur et commentateur politique, il intervient régulièrement dans des émissions télévisées et radiophoniques en Italie et en France. Il publie aujourd'hui L'heure des prédateurs chez Gallimard. « Aujourd'hui, l'heure des prédateurs a sonné et partout les choses évoluent d'une telle façon que tout ce qui doit être réglé le sera par le feu et par l'épée. Ce petit livre est le récit de cette conquête, écrit du point de vue d'un scribe aztèque et à sa manière, par images, plutôt que par concepts, dans le but de saisir le souffle d'un monde, au moment où il sombre dans l'abîme, et l'emprise glacée d'un autre, qui prend sa place. », écrit-il dans ce récit. Au micro de Pierre-Edouard Deldique, Giuliano da Empoli nous fait voyager de New York à Riyad, de l'ONU au Ritz-Carlton de MBS, « là où le pouvoir s'acquiert par des actions irréfléchies et tapageuses, où des autocrates décomplexés sont à l'affût du maximum de chaos, où les seigneurs de la tech semblent déjà habiter un autre monde, où l'IA s'avère incontrôlable ». L'auteur qui a une parfaite connaissance du milieu politique regarde sans ciller : « L'union de la rage et des algorithmes ». Il préconise de « réinventer une propagande adaptée à l'ère des selfies et des réseaux sociaux » car « le moment que nous vivons est machiavélien ». Idées, le magazine qui interroge ceux qui pensent le monde. Programmation musicale : Edouard Ferlet – Herd instinct

Journaliste et écrivain, Giuliano da Empoli est un des esprits les plus brillants du moment. L'auteur des Ingénieurs du chaos ou du roman Le mage du Kremlin est l'invité de ce numéro d'Idées pour parler des « prédateurs qui sont au pouvoir aujourd'hui sur tous les continents ». (Rediffusion) Ancien adjoint au maire en charge de la culture à Florence, conseiller politique du président du Conseil italien Matteo Renzi, il a publié son premier livre en 1996, Un grande futuro dietro di noi à propos des difficultés rencontrées par les jeunes Italiens. En tant qu'auteur et commentateur politique, il intervient régulièrement dans des émissions télévisées et radiophoniques en Italie et en France. Il publie aujourd'hui L'heure des prédateurs chez Gallimard. « Aujourd'hui, l'heure des prédateurs a sonné et partout les choses évoluent d'une telle façon que tout ce qui doit être réglé le sera par le feu et par l'épée. Ce petit livre est le récit de cette conquête, écrit du point de vue d'un scribe aztèque et à sa manière, par images, plutôt que par concepts, dans le but de saisir le souffle d'un monde, au moment où il sombre dans l'abîme, et l'emprise glacée d'un autre, qui prend sa place. », écrit-il dans ce récit. Au micro de Pierre-Edouard Deldique, Giuliano da Empoli nous fait voyager de New York à Riyad, de l'ONU au Ritz-Carlton de MBS, « là où le pouvoir s'acquiert par des actions irréfléchies et tapageuses, où des autocrates décomplexés sont à l'affût du maximum de chaos, où les seigneurs de la tech semblent déjà habiter un autre monde, où l'IA s'avère incontrôlable ». L'auteur qui a une parfaite connaissance du milieu politique regarde sans ciller : « L'union de la rage et des algorithmes ». Il préconise de « réinventer une propagande adaptée à l'ère des selfies et des réseaux sociaux » car « le moment que nous vivons est machiavélien ». Idées, le magazine qui interroge ceux qui pensent le monde. Programmation musicale : Edouard Ferlet – Herd instinct

LAS NOTICIAS CON CALLE DE 13 DE AGOSTO DE 2025 - Yovngchimi traficó hasta 99 armas según federales - El Vocero Jhayco arrestado por drogas en Miami - NBC Gira del gabinete de JGo yendo a escuelas para ver comienzo escolar - Cuarto Poder Alcalde pide no tomar justicia en sus manos por asesinato de Gabriela Nicole - Cuarto Poder PIP impulsará declaración de emergencia por violencia infantil - El Vocero Estratega de Trump Roger Stone habla de PR y felicita acción de Trump de federalizar policía de Washington DC - Cuarto Poder  Wanda Vázquez dice que fue por nueva evidencia el caso de Wanda Vázquez y que era prueba exculpatoria no fue por presión política - Metro LUMA le va a cobrar 300 a dueños de placas para estudio técnico - El Vocero Comerciante evita que puedan entrar a su negocio a deportar los federales porque no le habían pedido permiso para entrar a su casa - Metro Nombraron maestros para comienzo de clases, el problema ha sido de plantas física y aires acondicionados - El Vocero 25 mil esperan para vivir en un residencial público, Vivienda tomará las decisiones y no los administradores - El Vocero Hormigas para combatir las plagas en cafetales - Primera Hora Gobernadora dijo que no va el zar de la Educación que ella misma había mencionado - Primera HoraAnuncian que pagarán hasta 300 mensuales para cuido de niños, info en acuden.pr.gov Menores vivían entre excremento en residencial de Hato Rey - Primera HoraGenera PR dice que va a arreglar tanque para evitar problemas con el diesel, pero estará listo en 2 años - El Nuevo DíaJGo dice que no va limitar el Negociado de Energía de PR, contrario al zar de energía - El Nuevo DíaCaso de asesinato de Carlos Muñiz Varela de 1979 todavía está bajo investigación de Justicia de PR - El Nuevo Día Ritz Carlton abrirá en verano 2026 y no este año - El Nuevo Día Al Supremo demanda de DACO contra LUMA en intento de secretaria de aumentar su perfil ante rumores de aspiración a Washington - Metro Hackers rusos logran infiltrar sistema de tribunales federales con información ultra sensitiva - NYTVigilantes ante Erin y su paso al norte de PR - SNMSi estás cansado de pagar de más por servicios que no usas ni necesitas, es hora de cambiarte a Liberty.Los planes ilimitados multi-línea Liberty Mix te permiten escoger y pagar solo por lo que necesita cada línea, con más data de alta velocidad y cero cargos escondidos.Estos planes han sido diseñados con flexibilidad en mente, ofreciéndote un servicio que se ajusta a tus necesidades, y también a tu bolsillo.Visita tu tienda Liberty más cercana hoy y escoge el plan que mejor se ajusta a ti.Liberty, contigo siempre.Incluye auspicio 

How many times have you told yourself you'll start when things are “perfect”? The perfect timing, the perfect plan, the perfect version of you? Truth is — perfect is a moving target. And waiting for it? That's how dreams stall before they ever get moving.In this episode, Jamie shares her own struggles with perfectionism and how self-sabotage can sneak in before the starting line. She talks about the pressure and criticism we all face in today's world, and why that can keep us stuck in “prep mode” instead of taking action.Jamie also walks through two simple tools that have helped her break the perfection loop:The 5-4-3-2-1 Method by Mel Robbins — for taking immediate action before your brain talks you out of it.The Let Them Theory — for releasing the weight of other people's opinions so you can focus on your lane.You'll learn how these strategies can help you gain confidence, build momentum, and refine your process along the way — without waiting for the mythical “perfect time.”What You'll Hear in This Episode:Why perfection is an illusion that keeps you from startingHow momentum builds confidence — not the other way aroundReal-world strategies for starting messy and refining as you goJamie's own “Ritz Carlton standards” approach to excellence — built after the start, not beforeChallenge for the Week: Pick one thing you've been waiting to “perfect” — and start this week. Don't wait for permission. Don't wait for timing to be right. Momentum loves action.The Apex Society Invitation: If you're a high-achieving woman who's ready for more — more alignment, more purpose, more expansion — without sacrificing your well-being… join The Apex Society.Here, there's still hustle. There's still pressure. But we do it smarter — with community, strategy, and a commitment to building each other up while we grow our businesses together.✨ We dream from fullness, not lack. ✨ We build from vision, not comparison. ✨ We rise — and we bring each other with us.Doors are open. Apply now at The Apex Society and step into the next chapter — with a sisterhood that gets it.

The RealReal has become the world's largest authenticated luxury resale platform — with 38 million members, over 40 million items sold, and a brand people can't stop talking about. But how did they get here? And why are they winning the luxury resale game while so many others fade out?In this episode of That's What I Call Marketing, Caroline shares the creative strategies, brand values, and bold moves that have propelled The RealReal to the top. From her start in luxury hospitality at Ritz-Carlton to leading marketing for one of fashion's most disruptive players, she reveals what it takes to build trust, scale a community, and stand out in a crowded market.Inside this episode:

This episode is sponsored by the 365 Leadership Summit, taking place September 18-19, 2025 On this episode we are discussing the business leader's perspective on AI transformation, including a theme that people aren't talking about as much: failure. Our guests on this episode, Prachi Mishra of Microsoft and Geoff Ables of C5 Insight, talk both the risks and the potential benefits of the AI offerings that are emerging almost in real time from Microsoft in 2025. Prachi and Geoff both explain their reasons for viewing AI as key to the future of business, and the conditions that will lead organizations to successful investments. They share case studies from their own clients, AI adoption advice, and how to build an achievable roadmap. And Geoff helps us understand one of the key risks that he foresees, the emergence of AI shelfware and the loss of excitement or momentum within an organization. More about the 365 Leadership Summit: Taking place September 18-19, 2025 at The Ritz-Carlton, Denver, CO the 365 Leadership Summit is THE Non-Technical AI & Digital Transformation Event for Business Leaders & Change Influencers. Learn more at: www.c5in.co/leader

#224: As an award-winning keynote speaker, eleven-time New York Times bestselling author, host of the top-rated Corporate Competitor Podcast, executive leadership coach, and longtime Associate Editor for Sports Illustrated, Don Yaeger has built a career as one of America's most compelling and influential thought leaders.Widely sought-after for his powerful insights on achieving greatness, Don draws from first-hand experiences working alongside some of the most legendary figures in sports and business. He has been engaged by leading organizations to coach executives on cultivating a culture of excellence, leveraging his proven framework developed through an extensive study of “Great Teams” in both athletics and corporate life. Known as a world-class storyteller, he has earned high praise from leadership icons such as John Maxwell and Simon Sinek, who have called him the best storyteller they have ever worked with. His expertise and charisma have earned him invitations to every major talk show—from Oprah and Good Morning America to Fox Business News and CNN.In 2020, Don launched the Corporate Competitor Podcast, which Podcast Magazine named one of America's Top 50 Podcasts. By 2022, Spotify ranked it among the top 5% of the most followed and shared podcasts worldwide. His guest list reads like a who's who of leadership and innovation, including former Secretary of State Condoleezza Rice, along with CEOs from Disney, Delta Airlines, Bank of America, Hendrick Motorsports, KPMG, FanDuel, Chick-fil-A, Insight Enterprises, Topgolf, Mayo Clinic, BET Media, and The Ritz-Carlton.Don's newest book The New Science of Momentum shares how the best coaches and leaders build a fire from a single spark. You can find the book across all platforms where books are sold and also the Amazon link below. For more on Don check out social media as well as donyaeger.com Enjoy the show!Book:https://www.amazon.com/New-Science-Momentum-Coaches-Leaders/dp/1400247136/?_encoding=UTF8&pd_rd_w=ZjHup&content-id=amzn1.sym.0fb2cce1-1ca4-439a-844b-8ad0b1fb77f7&pf_rd_p=0fb2cce1-1ca4-439a-844b-8ad0b1fb77f7&pf_rd_r=147-1714889-6514833&pd_rd_wg=KNm2d&pd_rd_r=6bb490c6-f2ca-4cd2-9107-756b3e2e3e2f&ref_=aufs_ap_sc_dsk 

Send us a textHow many photos are sitting on your phone right now—thousands, maybe even tens of thousands? And what would happen if those were the only memories your family had left?In this inspiring episode of The Good Enough Mompreneur Podcast, host Angela sits down with Haleh Shoa, Founder & CEO of Picturli, a photo organization, curation, and design studio that transforms chaotic photo collections into secure, searchable, and shareable archives.Haleh's passion for preserving memories began when her family fled Iran during the revolution, carrying photo albums as their most treasured belongings. With a career background in advertising for brands like Apple, Ritz Carlton, and Jaguar, Haleh combines technical expertise with a heart for storytelling—helping families and entrepreneurs protect their legacies.✨ In this episode, you'll learn:Why professional photo organizing is about more than decluttering—it's about protecting your family's legacy.How to organize overwhelming digital photo collections—from phones to old memory cards and slides.The lessons Haleh learned from launching Apple's iPad Mini globally and how those lessons apply to entrepreneurs.Tips for serving high-ticket clients with confidence (and why your expertise matters).How to think about your future self when building systems for business and life.

The $500 million dream behind Portland's most luxurious tower has hit a major roadblock. The 35-story Block 216, home to the Ritz-Carlton Portland, has been surrendered to lender Ready Capital amid slow condo sales, weak office leasing, and financial strain.

Episode 1761 - brought to you by our incredible sponsors: DaftKings - Download the DraftKings Casino app, sign up with code HARDFACTOR, and spin your favorite slots! The Crown is Yours - Gambling problem? Call one eight hundred GAMBLER Factor Meals - The Best Premade Meal Delivery Service on Earth - Get started at ⁠factormeals.com/hardfactor50off⁠ and use code hardfactor50off to get 50% off your first box plus free shipping. Inocogni - Take your personal data back with Incogni! Get 60% off an annual plan at ⁠⁠incogni.com/HARDFACTOR⁠⁠ and use code HARDFACTOR at checkout. Lucy - Let's level up your nicotine routine with Lucy.  Go to ⁠⁠Lucy.co/HARDFACTOR⁠⁠ and use promo code (HARDFACTOR) to get 20% off your first order. Lucy has a 30-day refund policy if you change your mind. Timestamps: 00:00:00 Story lineup 00:02:10 What does the term “trim” mean? 00:04:30  Pro Life Texas State Rep accused of having multiple abortions with a stripper & wanting to cum in his daughter's bake sale cookies 00:20:45 Sydney Sweeney's American Eagle jeans ad has everyone calling her a nazi 00:34:50 Ritz Carlton cum water case is thrown out  00:38:20 Parents suing funeral home after they sent their son's brain in a leaky box 00:41:10 The best ring camera footage of all time!   Thank you for listening!! Go to ⁠patreon.com/hardfactor⁠ to join our community. We love you, and most importantly HAGFD! Learn more about your ad choices. Visit megaphone.fm/adchoices

Edward Mady has led some of the most iconic hotels in the world. Now, he's turning decades of experience into a leadership blueprint that blends purpose, accountability, and human connection. In this #NoVacancyNews, Glenn and Anthony chat with the longtime GM of The Beverly Hills Hotel and author of Honing the Human Edge to talk about what it takes to build high-performing teams and lasting cultures in hospitality—and beyond. 

Bart Berkey believes in doing what most people don't—remembering names, anticipating needs, and showing up with contagious positivity. A former global exec in luxury hospitality (Ritz-Carlton, Hyatt), Bart took three decades of service experience and turned it into a movement. In this episode, Ryan and Bart talk about the power of “active remembering,” why being kind beats being right, and how the phrase Most People Don't. But You Do. became a calling card for courageous leadership. Bart shares lessons from the stage, his podcast, and the frontlines of hospitality, offering practical ways to notice more, include others, and overdeliver. His belief? The smallest gestures often have the biggest impact—and our job as leaders is to help others feel seen.

You don't have to choose between selling and staying premium… YOU just need the right strategy. In this episode, I talk about why mainstream discounting doesn't work for premium clinics. I break down the White Glove Promotion mindset to elevate your client experience, drive premium sales, and manufacture success for your signature offers. I share examples from luxury brands (like Chanel and Ritz-Carlton), how I coach my clients through launch campaigns, and how I've built this exact strategy into Ask Heather AI. Get ready to stop crash discounting and start selling like a premium brand.    HIGHLIGHTS How crash discounting trains your audience to expect price drops. What makes a value-add irresistible without sounding salesy. The White Glove Promotion mindset that attracts high-integrity buyers. How to incentivize without cheapening your brand. How I coach clients to maintain a premium identity while increasing conversions.   RESOURCES + LINKS Use Ask Heather AI to role-play real sales scenarios and upgrade your team's consults instantly HERE Apply for The Med Spa Advantage HERE    FOLLOW Heather: @heatherterveen Website: heatherterveen.com

In this episode of The Real Build, I sat down with Kathy Ward, who is our warranty administrator at R.K. Reiman Construction. Kathy and I discussed the commitment we have to our clients after closing on their house and how she consistently goes above and beyond to resolve any issues. We discussed delivering a Ritz-Carlton experience and consistently helping the client even after the warranty has expired.

Stephanie Holcombe serves as Senior Director of Events atMaxwell Leadership, where she has partnered strategically on events and experiences with both the for-profit and non-profits for the past decade. Previously, she held senior event roles at The Ritz-Carlton, Kimpton Hotels, and a third-party meeting planning agency. Stephanie holds a B.A. in SpeechCommunication from the University of Georgia and thus loves cheering for the Dawgs. She and her husband, Scott, have been married for 16 years and reside in Franklin, TN with their three children Isabella (15), Jacob (10), Sawyer (8)and their Australian Shepherd, Beckham.Stephanie Holcombe shares her journey in the event planning industry, highlighting her early influences, career transitions, and the importance of mentorship and support for women in leadership. She discusses the challenges of balancing work and family life, navigating gender dynamics in the workplace, and offers valuable advice for future generations of women. Stephanie emphasizes the significance of finding mentors, pursuing passions, and the inspiration she draws from her children and experiences in different cultures.Stephanie's Recommendations:Fans First  by Jesse ColeUnreasonable Hospitality by Will Guidara, Failing Forward by John C. Maxwell The Five Levels of Leadership by John C. Maxwell. Podcasts – in addition to this one..

So many businesses throw money at ads, tools, and trends hoping something sticks, but end up with little to show for it. Meanwhile, sharper competitors are dialing into what really matters—clear messaging and smart use of data. It's frustrating watching others break through while your efforts seem to stall. The problem often isn't effort—it's direction. James Harenchar is the President and CEO of Response Marketing Group, a Richmond-based agency focused on data-driven strategies. With nearly four decades in the industry, he's worked with brands like Ritz Carlton and Capital One to refine customer targeting through segmentation and predictive modeling. Today, he talks about how smart use of data helps businesses grow, especially during economic uncertainty. He stresses the need for personalized marketing rooted in analytics to boost ROI and stay competitive. Jim believes good data beats guesswork every time. Stay tuned! Resources: Enhanced Customer Engagement With Relevance & Personalization Follow James Harenchar on Facebook Connect with James Harenchar on LinkedIn

Send us a textClick here to subscribe to The Brian Wright Show Podcast Click here to subscribe The Brian Wright Show YouTube Station Click here to subscribe to the New Patient Group YouTube Station.Click here to register you and your team for NPG Iconic. Click here to schedule free consultation with New Patient Group and/or WrightChat The gap between knowing and doing might be the single greatest predictor of success in business and life. In this thought-provoking episode, Brian Wright tackles the dangerous misconception that gathering information alone leads to progress.Have you ever found yourself researching, planning, and preparing for so long that you never actually take the first step? You're experiencing what psychologists call the "Deep Dive Effect" – the tendency to seek excessive information before taking action, often resulting in decision paralysis or missed opportunities. Brian shares the eye-opening story of meeting a young man who had spent two years preparing to launch a podcast without recording a single episode, perfectly illustrating how knowledge without implementation becomes wasted potential.The most successful business leaders don't wait for perfect information. They adopt a "ready, shoot, aim" approach – launching initiatives quickly, learning from real feedback, and refining as they go. Meanwhile, their competition remains stuck in research mode, paralyzed by contradicting advice and information overload. This pattern proves especially challenging for professionals with analytical minds, like clinicians or engineers, whose training emphasizes precision over action.What truly sets top-performing businesses apart isn't superior knowledge but superior implementation. While the masses flock to marketing seminars, the elite few obsess over creating remarkable customer experiences that turn clients into advocates. They build systems that differentiate their business at every touchpoint, recognizing that external competition isn't their real challenge – their ability to implement knowledge effectively is.Remember: your greatest competitor isn't the new business opening down the street. It's your willingness to act on what you know, even imperfectly. Start with small steps, learn through implementation, and understand that knowledge without action is just expensive education. Your success depends not on what you know, but on what you do with what you know.New Patient Group - The Employee & Patient Experience Co.A company designed to help orthodontists, dentists and other types of Doctors create a practice that dominates the new economy. Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies:  - Leadership- Sales Fundamentals- Hospitality- Consumer Psychology- Verbiage- Presentation- Many More Learn How to Apply the Skill Sets Above to each of the following:- Existing Patient Experience- New Patient Experience- New Patient Phone Call- Existing Patient Phone Call- Digital Workflow- Treatment Coordinator Exam- Doctor Exam- Financial Presentation- Pending Treatment FollowUp- Handling and Overcoming Objections - Trust & Communication Transfers - Digital Marketing- Patient Compliance- Clinical Assistant Chair Side Conversations- Clinical Assistant Conversation with Parents - Re

634. Part 1 of our talk with Kyle Crosby about his project, Louisiana Dread. "Louisiana Dread is a cultural project that shares and preserves stories of Louisiana history, culture, and folklore. Under the umbrella of Dreadful Productions, LLC, "Louisiana Dread" aims to bring awareness to important cultural aspects of Louisiana through several online series, such as LA Quick History, LA Drinks, LA Estates, LA Lingo, and LD Live. each highlight  in Louisiana history that have otherwise been forgotten or misinterpreted, as well as share local horror stories that have been told for generations. Whether based on fact or complete fiction, Louisiana is seeping with horror stories that all share one common feature: the haunting setting of Louisiana. Along with the online series, a ten-episode television anthology script has been completed and awaits funding. To donate, please contact us at kyleladread@gmail.com The description can be seen below. "Louisiana Dread" is a video horror anthology series based on haunting Louisiana history, folklore, and culture. Set all throughout the Bayou State, each episode holds its own sinister tale of misfortune and evil" (Louisiana Dread). Now available: Liberty in Louisiana: A Comedy. The oldest play about Louisiana, author James Workman wrote it as a celebration of the Louisiana Purchase. Now it is back in print for the first time in 221 years. Order your copy today! This week in the Louisiana Anthology. One of our recent additions is a COVID diary by Frank Perez, who wrote about his experiences in the French Quarter during COVID. Saturday, March 21, 2020. 12:15 pm. "I receive a text from my friend Ben, an Episcopal deacon who lives a few blocks away, asking if I know anyone who is hungry. Ben is making dozens of brown bag lunches and delivering them around the Quarter to anyone in need. He assures me that he wears gloves and a mask while preparing the meals. I'm hungry now and heat up spaghetti leftovers from yesterday." At the end of his diary, he notes, "The Quarter itself is a poem. The souls are old here, and each has a story to sigh into any willing ear." (Perez). This week in Louisiana history. July 12, 1934. Birthday of famous pianist Van Cliburn who was a Musical prodigy who won the first quadrennial Tchaikovsky Piano Competition in 1958 when he was only 23. This week in New Orleans history. Happy Birthday, Tom Benson born in New Orleans on July 12, 1927. He ran car dealerships and also bought the Saints. This week in Louisiana. Tales of the Cocktail July 20-25, 2025 The Ritz-Carlton, New Orleans 921 Canal St. New Orleans, LA 70112 Email: info@talesofthecocktail.com Website     Enjoy a week-long celebration of cocktails and mixology at the 23rd annual Tales of the Cocktail® (TOTC) event, taking place from July 20-25, 2025. This global cocktail conference, organized by the nonprofit organization Tales of the Cocktail Foundation, aims to educate, advance, and support cocktail professionals and enthusiasts alike.     Hosted by the Ritz Carlton in the French Quarter, this event is set to be a gathering of the brightest minds in the industry. This year, TOTCF has chosen the theme “Evolve” to celebrate the ongoing transformation of the cocktail industry with a dynamic lineup of signature programming, including educational seminars, Beyond the Bar events, tastings, Futures Labs, and much more. Postcards from Louisiana. Lawrence Cotton.  Listen on Apple Podcasts. Listen on audible. Listen on Spotify. Listen on TuneIn. Listen on iHeartRadio. The Louisiana Anthology Home Page. Like us on  Facebook.

Our guest is Kyle Connaughton, who is the chef/owner of SingleThread https://singlethreadfarms.com/ in California. SingleThread is a very unique farm, restaurant, and inn, which has earned numerous accolades since its opening in 2016, including three Michelin stars, three Michelin keys and a Michelin Green Star, which recognizes the outstanding sustainability at the farm managed by Kyle's wife and co-owner Katina Connaughton. Kyle began his culinary career in L.A. with an apprenticeship at one of the oldest Japanese restaurants in the city, followed by training at top restaurants, such as Spago Beverly Hills, The Dining Room at Ritz-Carlton and A.O.C. Then he moved to Japan and cooked for the famed French chef Michel Bras, as well as at traditional Japanese restaurants. On top of these diverse experiences, he also worked at the highly innovative restaurant The Fat Duck in the U.K. as the Head Chef of Research & Development. In this episode, we will discuss how Kyle fell in love with Japanese cuisine at a very young age, how his global experiences formed his unique culinary philosophy and style, the fascinating concept of SingleThread, the idea of Omotenashi that Kyle highly values and much, much more!!!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Watch Us On YouTube! We're finally detailing Ed's exciting trip to Tokyo Disneyland. Are the official Disney hotels worth the price? Plus, there are some new Chase referral bonus rules to be aware of. Air France is increasing the value of its elite status- a rarity in the points and miles world! A dad jumped off the Disney Dream to save his child- Ed has some thoughts! Ritz-Carlton has some business woes, and so does Spirit Airlines! Plus, all the banter you know and love in this week's episode. If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/    

Bo and Joe return from summer vacation with fresh stories, big laughs, and plenty of Dolphins talk. From Joe nearly getting pickpocketed in Paris to Bo living the high life on a Ritz-Carlton cruise, the guys compare notes on their globe-trotting adventures before diving into the latest Miami Dolphins news. They react to the return of Minkah Fitzpatrick, evaluate the team's offseason moves, and size up the roster heading into training camp. With observations from minicamp and thoughts on the importance of Tua, Tyreek, and the health of the defense, this episode sets the stage for what could be a defining year in Miami. Plus, the guys reflect on how lucky they were to play in the pre-social media era—and how today's players would've never survived the Kings Inn days.Out to Pasture is back. Let's ride.

Handling Mistakes and Exceeding Customer Expectations  Shep interviews Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose. He talks about how organizations can go beyond customer satisfaction to create exceptional customer experiences by building a strong service culture and learning from both inside and outside their industry.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses convert mediocre customer experiences into exceptional ones?   How can businesses turn unhappy customers into loyal fans?  Why is mere customer satisfaction not enough to ensure long-term loyalty?  How can businesses benchmark their customer experience performance?  How can businesses use customer feedback to prioritize improvements that actually matter?  Top Takeaways:    Having a customer-focused experience starts with the organization's culture. When everyone in the company, from leadership to frontline teams, cares about service, the customer feels it.  Satisfied customers are not necessarily loyal. Satisfaction means their expectations were met but not exceeded. They don't complain because there isn't enough for them to complain about, but that doesn't mean they are happy. So, when another option with a better offering from a competitor, such as a smaller price tag, a more convenient location, or shorter wait times, comes along, they are still likely to leave.  Companies need to learn from good and bad customer feedback, but they should not neglect the customers in the middle. Customers who aren't upset but aren't delighted either are the most likely to leave without saying a word. These customers are dangerous because there is no obvious warning sign before they simply fail to return. Businesses should focus on transforming mediocre experiences into better ones by understanding what is missing and implementing improvements.  When a mistake happens, how it is handled matters even more than the mistake itself. When a business makes mistakes but shows empathy and resolves the issue promptly, customers feel valued and may become more loyal than they were before.  While learning what your competitors are doing right, remember that your customers don't just compare you to companies within your industry. Customers compare you to the best experience that they have had in any industry. Study world-class organizations and what they are doing to stand out. Then consider what you might be able to apply to your brand.   What you think is important may not always align with what the customer thinks is important. To make impactful changes, ask for customer feedback and listen to what matters most to them. Focus your energy and resources on improvements that truly matter to your audience.   Additionally, Jamey shares lessons on providing an exceptional customer experience from his time as Director of Quality for The Ritz-Carlton. Tune in!  Quote:   "If you only focus on fixing really bad experiences and celebrating great ones, you miss the danger in the middle. Customers who say, "It was okay," will likely leave you the moment something better comes along."   About:    Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose: Big Ideas for Fueling Irresistible Corporate Cultures. He served as the Director of Quality for The Ritz-Carlton, Palm Beach, and later as the Performance Improvement Leader of the Americas, where he led high-impact guest experience projects across 26 hotel properties.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of The Nikki & Brie Show, the twins are coming to you from Monaco! As they soak up the F1 vibes, they had to make sure to bring us to speed (no pun intended!) on their dreamy adventure aboard the Ritz Carlton Yacht Collection around the French Riviera—and trust us, you're going to want to hear everything.Nikki & Brie are giving us full Grace Kelly fantasy with a side of White Lotus energy. Think limoncello spritzes, gold parties, new friendships and luxury that felt like stepping into a movie! They recap their favorite moments—from Brie's show-stopping gold party look (did someone say best dressed?) to twin sleepovers and hilarious stories about deep, drunken conversations, unexpected storms, and an awkward moment with a seabass.The episode wraps with a fun game of Twin Telepathy, plenty of belly laughs, and a sweet Inspiration Affirmation pulled from the timeless Grace Kelly herself. So pour yourself a spritz, find a sunny spot, and press play—because this one is all good vibes, open seas, and sister stories you won't want to miss.Vote The Nikki & Brie Show for “Favorite Podcast” at this year's Nickelodeon Kids' Choice Awards! Voting is open now through June 21, 2025. Cast your vote here. Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!

On this episode of The Nikki & Brie Show, the twins pull up to the SiriusXM studios in L.A. for a good time! They are feeling nostalgic, fabulous, and VERY ready to take-off to France!They kick things off with a stroll down memory lane—with talks about JC Penny bathrooms (LOL!), Care Bears, and the good ol' mall days when being social meant blasting music and roaming the food court.But it's not all about throwbacks—Nikki & Brie are also prepping for their upcoming trip to Cannes, Monaco, Rome, and beyond! Nikki's deep into her outfit planning, while Brie is dealing with a major wardrobe flood that ruined some of her best pieces! They share their excitement for the events & parties, share some of their tourism plans, recall a time they used a classic “twin swap,” and play a fun F1 themed game that made them even more excited for the trip!Nikki & Brie round things out with an Inspiration Affirmation, which is a reminder that it's important to always be gentle with yourself in tough situations. Press play to get the tea on all the pre-travel prep! Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!