Podcasts about ritz carlton

When it comes to hotel knowledge, it's not about knowing which property is “the best”—it's about understanding the differences and trade-offs that help you guide each client to the right fit. In this special crossover episode from The Hivemind Podcast, Whitney models how to have smarter, more strategic hotel conversations with fellow travel advisors Michelle Orr of Master Travel and Andrea Duvall of Andrea Duvall Travel Design.They compare six hotels in Grand Cayman—from the design-forward Hotel Indigo and lively Palm Heights to the classic luxury of the Ritz-Carlton—sharing what truly exceeds expectations, where the trade-offs lie, and which clients each property serves best. This conversation is a masterclass in how thoughtful hotel comparisons can elevate your credibility, strengthen client trust, and transform the way you sell destinations.Explore more hotel comparison and destination deep-dive episodes on The Hivemind Podcast at thehive.travel/podcast

There’s a term in psychology that also applies to marketing. It’s called “The Halo Effect.” It refers to how we can make sometimes incorrect assumptions based on a collection of pieces of information. For a business case study let’s take a look at a lighting company that was founded in the UK in 2015, called Tala. Tala designs and sells lighting fixtures that are elegant, environmentally friendly, focused on sustainability - they’re able to be repaired, and if they have to be discarded they’re recyclable – and they’ve been featured in Architectural Digest. The company has an international reach, is widely admired, and is financially successful. The Halo Effect would have us believe their lighting fixtures must be exclusive and expensive, and the company must have its eye firmly on profit. Well, the truth is somewhat different. Tala is what’s called a B-Corp – it’s a registration given to companies that focus on using business as a force for good, striving for inclusive, equitable, and sustainable economic practices. And Tala’s lighting fixtures are inexpensive – you can find them online at Wayfair. And, to complete the expect-the-unexpected list of circumstances at Tala, the Chairman of the Board of this innovative and progressive company is New Orleanian, Anthony Robins. We can make incorrect Halo Effect type generalizations about other businesses too. For example, when we hear “Wedding Reception Venue” we typically picture a high-school-gym kind of vibe, with a stage for a band or DJ. When we hear “Hotel,” we expect it to be something between a Holiday Inn and the Ritz Carlton – the only difference being the amenities and the cost. A local company called Workshop WDXL (pronounced in speech, "W.D 40") is challenging all of these assumptions. The W.D. part of the name is the initials of the team’s principals, Jessica Walker and David Demsey, and XL is forty is in Roman numerals. Some of the Halo-Effect-busting, non-traditional, New Orleans businesses Workshop WD 40 have created are, the wedding venue, Felicity Church, and the hotels and villas, The Syd and The Mitzie. All of these projects have won prestigious architecture and design awards. When we talk about the environmental impact of human activities, we’re generally talking about burning fossil fuel, the use of plastics, pollution from factories and farms, and even the use of AC systems and aerosols. The one thing that does not seem to show up on these lists is lighting. And yet, every single home on Earth that has electricity has multiple light fixtures and lightbulbs. And we know that inefficient bulbs burn more fossil fuels, light pollution reshapes ecosystems, and discarded light fixtures add to the world’s growing mountain of e-waste. One of the core values of Tala is to address these issues - and to package the solutions as elegant, attractive, and affordable light fixtures. Most architects dream about designing cool, quirky, inventive buildings. Most commercial property developers are focused on budgets – bringing projects in on time and as cheaply as possible. Most real estate developers are looking for bells and whistles that will pitch a property as high up the price range as a market will bear. These three goals are often at odds with each other but Workshop WDXL, is juggling all 3 of these balls. Out to Lunch was recorded live over lunch at Columns in Uptown New Orleans. You can find photos from this show by Blake Langlinais at itsneworleans.com.See omnystudio.com/listener for privacy information.

Siamo all'Ozone Bar, al 118° piano del Ritz‑Carlton di Hong Kong, nel rooftop bar più alto della città e tra i più alti del pianeta. Qui si celebra il closing party dei 50 Best Bars 2025 — e tra una stretta di mano e l'altra, si beve la birra Noam. L'avevo assaggiata a Milano al Dry, in occasione di una guest patrocinata dal brand. E quando mi presentano Andrea Villa, Commercial Director di Noam GMBH, decido di saperne di più

Loodmy, a Haitian real estate professional based in West Palm Beach, Florida, detailed his 17-year career leading the Jacques Real Estate Team and emphasized his family-oriented approach to providing Ritz-Carlton-level service to clients across Southeast Florida. The discussion concluded with insights about the West Palm Beach real estate market, including developments in the Nora District and opportunities in Port St. Lucie, with Paul encouraging listeners to connect with Loodmy for more information about the area.

How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience  Shep interviews Lance Gruner, CX expert, keynote speaker, and author. He talks about the intersection of AI and customer experience, the importance of leadership accountability, and key insights from his new book, 10 Things They Hate About YOU: A CX Playbook for Leaders.     This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does artificial intelligence impact customer service interactions?  Why is it important for business leaders to personally experience their own customer journey?  Should companies be concerned about AI replacing human customer service agents?  How can businesses leverage AI to make customer service agents more effective?  Why do broken processes cause customers to leave, and how can businesses address them?  Top Takeaways:    One of the fastest ways to lose customers is to have processes that don't work as they should.   Leaders need to understand what customers go through every day. The best way to do this is to "walk the property," which means experiencing the company's products or services just like a customer would. By seeing things from the customer's point of view, leaders can spot problems and understand where things fall short.  Artificial intelligence is changing customer service. It can make agents smarter by helping them access relevant information faster and deliver more personalized responses. However, it is important to remember that AI is just a tool, not a cure-all. It is only as good as its programming and the system that it is added into.   Make using self-service easy and inviting. When introducing new technology or self-service options, don't just point customers in the right direction. Lead them there and show them how it works. If a customer needs help, solve their problem first, then take a moment to teach them how they could do it themselves next time.   Customer relationships are built on trust. When companies fail to deliver on promises, like missing deliveries or not solving problems, customers stop believing that the company will take care of them. Long-term loyalty is built on consistency, transparency, and trust.   Investing in training for team members pays off because it leads to better service and happier customers. Make sure they are well-versed with your current processes before adding new steps and technology into their workflow.  Small details send big messages about how much a company cares about its customers' experience. Companies that pay attention to every touchpoint, no matter how minor, such as a friendly gesture or easy-to-find information on a website, earn their customers' respect and trust.   Plus, Lance shares a few of the 10 things they may hate about you and  your brand. Tune in!  Quote:   "When done right, using AI can improve speed and accuracy, help with personalization, and give employees more time to focus on high-value work."    About:    Lance Gruner is a seasoned leader with over 30 years of experience in the customer service and hospitality industries. He has helped global companies such as the Ritz-Carlton and Mastercard deliver outstanding customer experiences.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

We start with news from Peloton.The company had its biggest launch in years, debuting a new AI-powered service with computer vision, called Peloton IQ. It's also revamping its entire hardware lineup as part of a new Cross Training series meant to help users switch easily between cardio, yoga, and strength. In other news, The 2025 EAT-Lancet Commission presents new evidence-based insights on nutrition and human health, within safe and just planetary boundaries. The report assesses food's impact on all planetary boundaries, including emissions, land use, and freshwater. And introduces global modelling to show how we can feed 10 billion people within environmental limits.And finally with news that instead of raiding the minibar at your hotel for booze and snacks, the Ritz-Carlton‘s new amenity is a fridge full of products to make you look great instead. In Trending we're looking at the rise in hotel rooms becoming wellness sanctuaries. “Forget the Minibar. The Ritz-Carlton in Los Angeles Is Rolling Out Beauty Fridges.”Don't forget to rate/review and subscribe or follow!You can follow the show and send in your questions to @modernwellnesspodcast or email questions@modernwellnesspodcast.comAnd follow the hosts Adrienne @adrienne_ldn, Sammi @sammiadhami, and Oli @_olipatrick. Hosted on Acast. See acast.com/privacy for more information.

Send Leanne a messageToday, I'm thrilled to welcome back my friend, leadership strategist, and powerhouse of positivity — Neen James — to the show!If you haven't seen the YouTube version yet, go and watch it. Neen radiates light, energy, and fun — she's truly a walking champagne moment.Fun links:Discover Your Luxury Mindset Self-AssessmentLuxury Is A MindsetNeen James Luxury Mindset Research Executive SummaryYou might remember Neen from her earlier book Attention Pays. She's since continued her global journey speaking with C-suite leaders and luxury brands, helping them elevate their communication and connection. Now, she's back with a brand new book: Exceptional Experiences — and this one is all about how to create moments that make people feel seen, heard, and valued.We chat about:

What do a 200-pound tuna, a forgotten stuffed giraffe, and a pair of designer pantyhose have in common?They're all proof that legendary brands don't just serve customers — they create loyalty for life.In this episode, you'll learn how to build that same kind of magic into your business — by creating moments and stories your customers will never forget.GET MORE MARKETING & SALES TOOLS:Are you interested in becoming the published author of a powerful book to help you attract more ideal clients and set you apart from the competition? Imagine holding your own book in your hands as quickly as 3-6 weeks without you ever having to write a word. We do all the work, you get all the glory! Find out how we Capture Your Genius at our sister publishing house Lunch Break Books - powerful books for entrepreneurs with big growth goals.Are you subscribed to Marketing Gold? Get more marketing tools, tips and strategies delivered to your inbox most Mondays. Sign up here.Is your business doing $2M+ and you're ready to take it to the next level? We'll show you how. Get your free marketing roadmap by taking the Client Stampede Assessment. It's fast, free (Value $197) and your 20+ page report is emailed to you instantly.Enjoying the podcast? You'll love the audio book. Get The Client Stampede audio book on Amazon.

THE TIM JONES AND CHRIS ARPS SHOW 0:00 SEG 1 You sound like a lunatic if you are still screaming, “from the river to the sea.” The Speaker’s Stump Speech is called "Give the Donald his due" and is sponsored by https://www.hansenstree.com/ SEG 2 SUSIE MOORE, Deputy Managing Editor at RedState.com and host of RedState Radio, Sundays at 4pm | TOPIC: Top Red State headlines | Free at Last: Hamas Releases Remaining Living Hostages As Critical Part of Peace Plan Comes to Fruition | 7th Circuit Grants Trump Admin's Request for Stay in Illinois National Guard Case - in Part | 'The Man This World Needed Most at This Point in Time': Pakistan PM re: Trump at Egyptian Peace Summithttps://x.com/SmoosieQhttps://redstate.com/author/smoosieq SEG 3 Trump appointees at a Ritz-Carlton https://newstalkstl.com/ FOLLOW TIM - https://twitter.com/SpeakerTimJones FOLLOW CHRIS - https://twitter.com/chris_arps 24/7 LIVESTREAM - http://bit.ly/NEWSTALKSTLSTREAMS RUMBLE - https://rumble.com/NewsTalkSTL See omnystudio.com/listener for privacy information.

Loodmy Jacques shared his journey from a young immigrant to a top-performing real estate agent. Loodmy discusses his "Jacques 360 System", which includes weekly updates, email communications, and a commitment to providing a Ritz Carlton-level client experience. Next, Loodmy discussed his marketing and lead generation explaining his strategies. Loodmy also provided insights on what agents should look for when joining a real estate team, emphasizing the importance of coaching, track record, and support staff. Last, Loodmy shared his approach to building relationships with other professionals, creating a network of referrals, and providing value to potential clients and partners. If you'd prefer to watch this interview, click here to view on YouTube! Loodmy Jacques can be reached at (561) 678-5584 and loodmy@jacquesrealty.com. This episode is brought to you by Real Geeks and Courted.io. 

To get your supporting PDF, visit https://www.opulentbeautypro.com/offers/g2KCiLSt/checkout Many salon owners believe that luxury is about a beautiful space, high-end products, or fancy beverages. The truth? Luxury is a standard, not a vibe. In this episode of Insider, we dive into what it truly takes to create a luxury salon experience. You'll learn how to: Anticipate client needs and deliver before it's expected (like cleaning hairlines, informing about external disruptions, or offering thoughtful conveniences). Provide an impeccable client experience every single time. Deliver exceptional customer service with integrity and attention to detail. Train your team to consistently deliver a high-end experience, ensuring every client leaves feeling valued. We also break down lessons from the Ritz-Carlton and Disney on going above and beyond for clients, and how you can apply these standards in your salon immediately. If you're ready to elevate your salon beyond aesthetics and products, and make luxury a repeatable standard, this episode is for you.

What does it mean for a leader to be the “mood maker”? A mood maker is someone who sets the emotional tone of the team. When leaders stay isolated in plush executive offices, they risk losing contact with their people. Research and experience show that a leader's visibility directly affects engagement, loyalty, and performance. Leaders who project energy and conviction, day after day, create the emotional climate that shapes culture. Mini-summary: Leaders set the emotional temperature—visibility and energy are non-negotiable. Why does visibility matter so much? Japanese business leader Yasuyuki Nambu of Pasona insisted his executives work in open-plan spaces. Employees saw him move through the office daily, reinforcing approachability and connection. Management thinker Tom Peters called this MBWA—Management by Wandering Around. Leaders who are visible influence more effectively than those hidden behind doors. Mini-summary: Visibility breaks down barriers and makes leadership influence real. How do rituals reinforce leadership mood? The Ritz-Carlton perfected daily rituals to unite staff worldwide. Every shift, in every location, employees review the same service principles. Even CEOs attend and sometimes junior staff lead. This proves that culture is driven by daily repetition, not occasional slogans. Leaders who commit to rituals demonstrate that mood-making is everyone's responsibility. Mini-summary: Daily rituals anchor culture and sustain a leader's influence. What can Japanese leaders learn from this? In Japan, the chorei morning huddle serves the same purpose. At Shinsei Retail Bank, leaders ran daily principle reviews at every branch. At Dale Carnegie Training Japan, the “Daily Dale” ritual uses 30 human relations and 30 stress management principles. These routines turn abstract values into lived behaviours, shaping mood across teams. Mini-summary: Daily huddles transform values into lived culture. Isn't it exhausting for leaders to always project positivity? Yes—but that's the job. Leadership isn't about how you feel in the moment; it's about what the team needs. Even on bad days, leaders must rise above personal moods and radiate passion, commitment, and belief in the “why.” Energy is contagious. Without it, teams drift into disengagement. Mini-summary: Leaders must project energy even when they don't feel it. What is the ultimate impact of leaders as mood makers? When leaders step forward and embody visibility, energy, and conviction, they inspire trust and engagement. They don't just manage—they infect their teams with purpose. In contrast, leaders who retreat into offices create distance and apathy. The leader's mood becomes the team's culture. Mini-summary: Leadership mood directly becomes organisational culture. Great leaders are always mood makers. By staying visible, leading rituals, and projecting energy, they set the culture in motion and inspire teams to perform at their best.

In this impactful episode of "Winners Find a Way," host Trent Clark delivers a candid rant packed with personal anecdotes, real-world leadership lessons, and actionable strategies for organizations seeking to deliver excellence and high performance. Broadcasting from the serene lakeside of West Michigan, Trent shares recent frustrations with customer service—from losing his wallet at TSA to awkward coffee shop encounters—and draws powerful parallels between these challenges and organizational leadership. Key themes and topics: Overcoming setbacks: Trent's personal story of lost items highlights resilience and proactive problem-solving. The state of customer service: Why "sorry" isn't enough and how taking true responsibility fosters loyalty. The importance of clarity: How lack of communication in organizations breeds confusion, inefficiency, and mediocrity. Sports as a metaphor for business: Immediate accountability, the cost of letting up, and learning from mistakes in real time. Empowering employees: Lessons from the Ritz Carlton playbook on enabling staff to solve problems—fast. Building high-performance teams: The exponential impact of clear daily huddles, weekly alignment, and rewarding contribution over empty apologies. Mediocrity vs. excellence: Insights on what happens when high performers and mediocre performers collide within organizations. Encouragement for entrepreneurs: Recognizing the uphill battle and spotlighting the rare achievements of businesses that break through to seven figures. Notable Quote: “Mediocre people don't like high performers, and high performers don't like mediocre performers.” — Nick Saban Action Items & Takeaways: Start 10-minute daily team huddles to align on goals and priorities Implement weekly leadership meetings for big-picture problem-solving Empower teams to take ownership and actively remedy challenges Foster a culture of accountability—reward execution, not just apologies Are you ready to build a team that wins—and keeps on winning? Reach out to Trent Clark for coaching, facilitation, or to double the value of your organization. Connect with Trent: Email: trent@leadershipity.com Book a call Tune in every Thursday at 10am Eastern/7am Pacific for fresh episodes of “Winners Find a Way”—your weekly roadmap to elevating leadership, sharpening execution, and unleashing championship teamwork.

What happens when luxury design meets the wild?Award-winning designer, Graeme Labe, Managing Partner and Chief Design Officer at Luxury Frontiers, shares how he's redefining hospitality by crafting experiences that connect people deeply to nature, while championing sustainability and community. Graeme shares his journey from traditional hospitality design to founding Luxury Frontiers, which focuses on creating unique, luxurious experiences in remote locations. The conversation covers topics such as the importance of experiential hospitality, the challenges of working in remote environments, and the role of sustainability and community engagement in their projects. Graeme also discusses the innovation culture within his team, their participation in the Radical Innovation Award, and the significance of site-specific design.Takeaways: Focus on creating unique, immersive experiences that connect guests to their environment, rather than just providing traditional luxury.Design experiences that gently push guests out of their comfort zones, allowing them to grow while still feeling safe and cared for.Integrate sustainability into every aspect of your projects: from site selection and building materials to community engagement and ongoing operations.Foster a culture of innovation within your team. Set up internal labs or competitions to encourage experimentation with new materials and ideas.Use natural materials and let the surrounding environment take center stage in your designs. Break down barriers between indoors and outdoors to enhance biophilic experiences.Thoughtfully integrate technology to improve comfort and accessibility, but also create opportunities for guests to disconnect and fully immerse themselves in the experience.Treat logistical, regulatory, and environmental constraints as opportunities to innovate and improve your designs.Quote of the Show:“ It's those moments that take you out of your comfort zone, when you're truly immersed in a place, that change your life. That's the kind of experience we try to design for.” - Graeme LabeLinks:LinkedIn: https://www.linkedin.com/in/graeme-labe-a0332b19/ Website: https://www.luxury-frontiers.com/ Instagram: https://www.instagram.com/luxury_frontiers/ Shout Outs:1:16 - Radical Innovation https://www.radicalinnovation.io/ 1:53 - AHEAD Awards https://www.aheadawards.com/ 5:26 - The Lion King https://en.wikipedia.org/wiki/The_Lion_King 7:08 - Orient Express Hotels https://www.orient-express.com/hotels 9:47 - Volkswagen https://www.vw.com/en.html 9:48 - Coleman https://www.coleman.com/ 22:16 - Luca Franco https://www.linkedin.com/in/luca-franco-5507b311/ 28:18 - Blue Sky Award https://www.blueskyawards.com/en/ 30:41 - Anomien Smith https://www.linkedin.com/in/anomien-smith-73917715/ 35:02 - The Crown https://en.wikipedia.org/wiki/The_Crown_(TV_series) 35:05 - King George https://en.wikipedia.org/wiki/George_III 35:09 - Queen Elizabeth https://en.wikipedia.org/wiki/Elizabeth_II 41:34 - Hirsch Bedner https://hba.com/ 41:45 - Michael Bedner https://hba.com/legacy/ 50:59 - Six Senses https://www.sixsenses.com/en/ 51:04 - Ritz Carlton https://www.ritzcarlton.com/ 51:06 - Marriott https://www.marriott.com/default.mi 51:07 - Four Seasons https://www.fourseasons.com/ 

What if the secret to stronger client relationships isn't about selling more — but about creating experiences people can't stop talking about? If you've ever wondered how to make clients feel genuinely valued instead of just served, this episode is for you. Jim Schleckser chats with leadership strategist and author Neen James about how luxury brands like Ritz-Carlton and Rolex master the art of human connection — and how you can apply the same principles to elevate every client and team interaction. You'll learn how to: Apply Neen's “Experience Elevation Model” to strengthen both client and employee relationships. Design moments of surprise and delight that transform loyal clients into enthusiastic advocates. Combine personalization with technology to create meaningful, lasting connections that set your business apart. Hit play now to discover how to turn every client interaction into an exceptional experience that builds loyalty for life. Check out: [08:45] — Neen breaks down the Experience Elevation Model and explains how leaders can use it to design exceptional client and employee experiences. [21:30] — A powerful discussion on how surprise and delight builds emotional loyalty — with real examples from luxury brands like Ritz-Carlton and Delta. [36:10] — Neen and Jim dive into the balance between AI efficiency and human connection, revealing how technology can enhance — not replace — authentic client relationships. About Neen James Over the past two decades, Neen James has partnered with some of the most iconic brands in the world, including Comcast, Paramount Pictures, Four Seasons Hotels, and Virtuoso Travel, helping them challenge the status quo by focusing on one fundamental principle: exceptional experiences are built on intentional focus and connection. Her groundbreaking luxury mindset research—the only study of its kind—shows that luxury isn't about things, it's about a way of thinking and communicating that transforms how businesses connect with their audiences. As the author of Attention Pays and the forthcoming Exceptional Experiences, she brings a wealth of insights that have transformed how Fortune 500 CEOs, luxury brands, and global organizations lead and grow their market share.

We talk with Tom Gibson from CBRE about the hotel real estate industry, who owns what? Ever wondered if you can invest in the Ritz-Carlton in Melbourne or Crown Sydney? Plus we talk about an exclusive Island in Queensland that has almost hit the market. ► Record A Message  https://www.speakpipe.com/realestateradio ► Subscribe here to never miss an episode: https://www.podbean.com/user-xyelbri7gupo ► INSTAGRAM: https://www.instagram.com/therealestatepodcast/?hl=en  ► Facebook: https://www.facebook.com/profile.php?id=100070592715418 ► Email:  myrealestatepodcast@gmail.com    The latest real estate news, trends and predictions for Brisbane, Adelaide, Canberra, Gold Coast, Sydney, Melbourne and Perth. We include home buying tips, commercial real estate, property market analysis and real estate investment strategies. Including real estate trends, finance and real estate agents and brokers. Plus real estate law and regulations, and real estate development insights. And real estate investing for first home buyers, real estate market reports and real estate negotiation skills. We include Hobart, Darwin, Hervey Bay, the Sunshine Coast, Newcastle, Central Coast, Wollongong, Geelong, Townsville, Cairns, Ballarat, Bendigo, Launceston, Mackay, Rockhampton, Coffs Harbour.     #PropertyInvestment #RealEstateInvesting #FirstTimeInvestor #PropertyManagement #RentalYields #CapitalGrowth #RealEstateFinance #InvestorAdvice #PropertyPortfolio #RealEstateStrategies #InvestmentTips #AssetProtection"   #sydneyproperty #Melbourneproperty #brisbaneproperty #perthproperty  #adelaideproperty #canberraproperty #goldcoastproperty #hobartproperty  #RealEstate #HousingCrisis #Australia #OffGridLiving #SustainableHomes #SydneyArchitecture #InterestRates #HomeLoans #RealEstateNews #MortgageTips #PropertyMarket #FinanceAustralia #BrisbaneInvesting #TownPlanningAustralia #SubdivisionTips #RealEstateDevelopment #adelaide #BrisbaneRealEstate #TheGapBrisbane #PropertyInvestment #Harcourts #RealEstatePodcast #BrisbaneSuburbs #AustralianProperty #MelbourneRealEstate #FirstHomeBuyer #InnerWestLiving #Yarraville #Seddon #Footscray #PropertyAdvice #CairnsProperty #RegionalBoom #QueenslandRealEstate  #AussiePropertyMarket

Dentistry isn't always the front of the pack when it comes to innovation, but Tiff and Kristy tackle the topic with digestible takeaways from a marketing point of view. In this episode, they touch on easy questions to identify your practice's brand, why that patient avatar is so critical, and how to ensure your brand spreads through your office, down to the check-in staff member. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. We are back here with you today. This is Tiffanie, because I forget to announce myself, and Miss Kristy. I have Kristy for the long haul today. She's doing a couple of different recordings with me. And I can't wait for them to come out. Actually, Kristy, I have had so much fun. I think this one, I don't know what order they go out in. So whatever. If you guys have listened to the leadership ones we just did or have not, they're coming.   You're going to love them. So Kristy, thank you for taking this ride with me today and just busting out a ton ⁓ with me on this beautiful, it's a Thursday morning right now. How are you doing? You holding up over there? You got your water? Awesome.   DAT Kristy (00:40) Absolutely. It's always the   day goes by fast when we're doing this. love it.   The Dental A Team (00:45) Yeah, me too. I really do. I do love it. And I ⁓ love when we hear from listeners. I love when we get, you know, we get to go through the reviews below and see what people loved or I know a lot of people will leave like info of their own that there is suggestions I should say. And it's just a lot of fun. Always hearing from it. And I love hearing from my clients when they've listened to one. So I agree the podcast is fun and it's like a collaboration time for us.   I enjoy it. this podcast topic, the subject, is something I really, really love. ⁓ I was talking actually, it's on marketing guys. So don't fret. I think you already saw the title, but it's on marketing. ⁓ I joined a marketing call yesterday with a client and it was a marketer I've not worked with before and she was fantastic and she was very collaborative. It was great, but she...   She was like, is this something you guys do? You guys work, like you do marketing for them? And I was like, no, no, no, let's not get wild here. Like I don't do marketing, but I love it. And I know my consultant team loves marketing and internal is our jam. And we are really, really solid at that, but really finding different ways that we can leverage our skills to show patients and potential patients that this is the right place for them.   I think is something that consultants on our team are really fantastic at. And I wanted to dive into some of that with you today, Kristy, is really just like how to just innovate a brand. And the most fun part about this for me in today's market is that I don't think that dentistry has always been in a space of total innovation.   I think dentistry has always kind of innovated, like, my gosh, can we just talk about how long we've been using the same stuff for like root canals, right? Or whatever, like, come on, right? But there is a lot of innovation in like filling materials and scans and x-rays, the, know, CBCT scans, all of these different modalities, in-house crowns, like Botox, lip fillers, but I've got...   Practices that are doing facial aesthetics, know having estheticians in the office We do have a lot of innovation when it comes to that space but something I think is truly innovating within the last few years is the understanding of a Dental practice and a dentist needing to have a brand. I don't think marketing Has been easy in the dental world. I don't think it's been understood and I don't think it's been super effective if I'm honest and the   Idea of innovating is really cool to me. I love innovation. That's one of our, I don't think it's innovate, it used to be innovate or die, a core value of ours. I hated that. But innovate is just something that we live by at the Dental A Team. We're constantly looking for, okay, well that didn't get us the result we wanted. Let's do something different. Let's try this. And changing things and marketing allows for that in so many really cool ways. But really looking at it and saying, what's my brand?   Who am I? Like how is my practice showing up in our community is something that I don't think that, Kristy, we've really ever spent a lot of time diving into within the dental world. And I think it's starting to come up. But what are you seeing, Kristy, even with the practices you're working with today, do you see a lot of practices really thinking, what's my brand?   DAT Kristy (04:25) Yeah, no, I think we are still behind the time in that regard for most other industries. They've kind of dialed this in. ⁓ It's definitely an area I believe that we can do better. mean, obviously, I just moved from Idaho and there's like, I don't know, three or five dentists on every corner almost. Do you think I'm exaggerating? finding out and   The Dental A Team (04:49) Literally.   DAT Kristy (04:54) And brand again can be such a broad word, but to simplify it, I just ask doctors, what's your purpose? What's your niche? What do you wanna be known for? Start asking yourself some of those questions to identify and set yourself apart. Here's the thing, dentistry, it goes back to what you said, Tiff, we only offer so many things.   And so how do we put ourselves apart? Like why do they want a filling from you versus your three neighbors next door? So yeah, again, one of those words brand, it's like, it's so broad. So narrow it down. What do you want to be known for? What's your purpose and what's your niche? And if you've been in dentistry for a while and you still haven't done this, go look at your reviews right now.   The Dental A Team (05:28) Yep, I totally agree.   DAT Kristy (05:48) and start highlighting some common words. If they're saying friendly or, I don't know, nice, kind, whatever it is, start highlighting them and see, does that fit you? Right?   The Dental A Team (06:00) Yeah, yeah, I   mean you could throw that into chat GPT. You could say chat GPT, go look at my reviews and find commonalities. Innovation guys, innovation. 2025 chat GPT, that's our best friend. No, I totally agree with you and ⁓ you said a few things there that I just totally resonate with and it made me think of a client, ⁓ actually a conversation I had with my financial advisor boyfriend who is just like,   DAT Kristy (06:07) There you go.   The Dental A Team (06:28) He works with a few dentists here locally in Arizona and Phoenix and he asks me a lot of questions and he's like, how is this possible? And I'm like, you know, he sees the profit and he sees the things that dentists are able to achieve and what they're able to achieve for their team members and being able to see like how, they're the 401ks and there's the different things that they're able to do and there he's not seen that in another industry.   right, through the work that he's done at least. And the conversation we had was, we were talking about a cosmetic practice and he, I think I upset him if I'm honest with you, we just at the gym, right? And he was just like, I just don't understand how it's possible that one, because I said, don't know, it could be, you know, for this specific cosmetic dentist, it's probably $2,500 of an year, okay?   DAT Kristy (07:11) ⁓   The Dental A Team (07:25) pretty average honestly for a cosmetic dentist like 2500 a veneer and his mind was blown right because he's looking at like cosmetic procedures um at a plastic surgeon right like you can get minor cosmetic procedures for similar amounts of money on your physical body right and not just one single tooth and i said well you know while i understand where you're coming from like let me tell you the hours it takes   to do a cause, like what it actually takes and what a lab cost of one of those crowns could be, et cetera, et cetera. But long story short, he just was mind blown and was just like, that is wild. And I thought to myself, this is it. Like this is the marketing and the branding because you do have to set yourself apart and you have to reach the people that want to be reached by you, right? My boyfriend, I love him to death. He is not.   DAT Kristy (08:14) Mm-hmm.   The Dental A Team (08:18) this he's not a cosmetic dentist avatar, it's not their dream, right? Because you're going to be convincing him. Like nobody wants that. if you want to you want that number nine implant crown replaced by a dentist who's going to make it look 100,000 times better than it does right now, honey. It's you're going to pay money for that, right? But if you're not concerned about it, then you're not going to care, right? Who you go to. So   My conversation with him yesterday made me really really think how important it is for practices to understand their brand and their avatar patient. So what is it that you want to do and within the capabilities of your surroundings I think is a good statement. I have practices that are like I want to do cosmetic dentistry and I'm like well you're in a like this you've got   20 miles around you of Medicaid. People aren't coming here for that, so we've gotta move your practice or change your avatar, right? So within the confinements of where you're at, of course, but what is it that you want to provide and then who are you providing it to? And Kristy, I think one piece that's missed in the branding conversation, one, we all wanna be like, I wanna do this, right? But it's like, okay, is that avatar here? So then looking at what your patient avatar   Who is your patient avatar? Who is the person you're speaking to? And then what do they need, right? In our company, Kiera and I love nothing more than to brainstorm and innovate. Like we want to innovate. We want to change the world, right? And we get on these tangents and then thank goodness we have like Britt and Shelbi on these calls with us because they're like, okay, cool guys, this sounds like an awesome product. It sounds like something that is gonna be really cool and that you will love doing.   Does it speak to our client's needs? And we're like, ⁓ yeah, that's right. We can innovate and we can do all of these cool things, but are we meeting a need of the people who need us, right? Of our client avatar. We know who we wanna work with. Are we just creating to create? Or are we creating something that meets a need of that avatar, of the person that we want to work with? And if it does, then fantastic, then let's move forward.   DAT Kristy (10:14) You   The Dental A Team (10:37) And so I think with the branding conversation, we're speaking to those needs. So who are we looking to work with? ⁓ Who do we want to inspire to have better dental health? And then what are their needs? And how can we show up and speak to that? Where our brand, Kristy, tell me if I'm totally off here, but we'll add to it as well. I think our brand...   really is how we're showing up to speak to those needs, right? And how we're showing up in a way that those people who need those things find us, right?   DAT Kristy (11:14) Yeah, I agree with you 100%. And to your point, I know people almost have a adverse reaction when we say buying dentistry or selling dentistry, but in the big scheme of things, guys, we are selling dentistry. what are they looking to buy? And it's usually they're not coming in saying, I want to buy a root canal, right? They're buying health or they're buying   The Dental A Team (11:39) Yeah. Yeah.   DAT Kristy (11:42) They're buying something it's going to give them. And so I think sometimes we miss the mark by speaking our language instead of the language they're looking for. Right.   The Dental A Team (11:54) Totally agree. I remember one of the first like all on four over dentures, whatever that we did in my practice. I was like, ⁓ my gosh, I get it because the guy bought because he was like, I just want to eat a steak again. And I was like, that is brilliant. So that became our brand of our all on fours. Like eat a steak again because it fit our target audience, our avatar and our demographic. We knew.   DAT Kristy (12:10) Hmm?   The Dental A Team (12:23) the area that we were in had that need and those were the patients that we wanted. And so we took that as a brand of our practice and we were like, do you want to eat steak again? So it's like that, now we're speaking to their need instead of selling a denture, right? Like people might call the denture places, right? And I'm not talking about prosthodontists, I'm talking about these big   you guys have seen the commercials, they might, those are not your avatar. Those patients are not the patients that you want. You want the patients that are emotionally tied to being able to eat a steak again. I had a patient that had regular dentures. I will never forget this lady. She was so sweet and so sweet. She just had dentures and she would not go for.   the lower support adventure and we're like totally fine, totally fine. She came in like once a month for quote unquote adjustments because   She couldn't eat lettuce. And she brought in a piece of lettuce and she put it in between her teeth and then pull it out. Her need was that she wanted to eat a salad again. And I get that, I eat a lot of salads, I eat a lot of steak. So it became the brand of that specific procedure. And it became one of our brands. Lettuce gets you healthy in all the ways. ⁓   speaking to what you said, right? So I think something action-wise that I have a lot of practices do is, and we do this in multifaceted, ⁓ is building that avatar. We help clients build the avatar of their ideal patient, and then, side-step, I love avatars, building the avatar of your ideal team member. Because within the brand conversation,   If you, I like to think of companies who have a really, really easy brand, right? And kind of match up with, I think, what a lot of the dentists that we work with are kind of looking for, their style, right? Everybody says the Ritz-Carlton, but nobody knows what that means anymore, doctors. Please just know your team members don't know what the Ritz-Carlton is or how they show up, so it doesn't work. ⁓ But brands that do resonate with a lot of team members, and it's easy for a lot of doctors to understand the importance of hiring,   DAT Kristy (14:44) Yeah.   The Dental A Team (14:57) And emanating the brand that you want and I think Lululemon is a very easy one, right? Everyone knows there's not a soul who does not know what Lululemon is. They've done a phenomenal job. When you walk into a Lululemon, same, you could copy and paste that person. I've been to Lululemon's all over the country. Sadly, don't tell my boyfriend. I've been to Lululemon's all over the country and you can duplicate the way that they show up.   They are a brand, they are a piece of that company and they are showing up that way. Dental A Team, we run the same way. We are speaking the company culture constantly and we all show up the same. Chick-fil-A is another one. Yeah, great training, but also they're hiring the personalities that fit within their culture that they can train. Same with Starbucks.   All of these different brands who have and companies who have branded themselves really well are ensuring that that messaging and that branding is in all of those spaces. And something I see doctors do is really come to the space of like ready to elevate where they're at, but they're not fully ready to innovate in all the different ways. And narrowing those avatars down helps bring light.   to situations that maybe is kind of sitting in the shadows. And I've seen sometimes where it's like maybe our main check-in gal who's been there forever and she loves the patients that she loves and she's a great human and she doesn't need to go anywhere, but is she right person, right seat? Is she exuding your brand awareness of like, my gosh, we are so excited to see you today. Thank you so much for coming to our practice. We love new patients.   Or, right, is she like, I really love the patients that I know, thank you for being here, fantastic human, again, I'm not saying people need to be let go, I'm saying do you have them in the seat that's appropriate for them? Or is there maybe a seat that, like I walked into a practice yesterday, we were consulting, holy amazing find for their check-in girl. And I am telling you right now, I went through this avatar, ⁓   assignment, whatever you want to call it, with them, this exercise, literally within a week, this girl walked into their office randomly, walked in, said, I don't know if you guys are hiring or not, if you need it. Like I am not really looking, but like, are you looking for somebody? She is amazing. Dental experience, beautiful, beautiful girl, so happy, and just is like,   loving everyone and she just wants to help everyone to a T. I remember the office manager calling like in tears, Tiffanie, you'll never guess what just happened. And it was because they had it, in my opinion, so narrowed down that it walked right in front of their face. Had they not known exactly what their avatar was, they might've been like, that was really weird, right? Like, I'll take your resume, but like, you're cute and all, like, maybe I'll call you. But they were so dialed in on exactly who they wanted at that check-in desk.   DAT Kristy (17:57) Thank you.   The Dental A Team (18:13) She walked in and they were like, yep, she's the one. And that I think happens with our avatar for our patients too, for marketing. And I think that's our brand awareness. Like that's how we stay relevant is knowing how we wanna show up, who we wanna show up for, and how do we help their needs and speaking to that from our brand. Lululemon is not here to serve everyone. That's totally fine.   DAT Kristy (18:17) Pass it.   The Dental A Team (18:42) Talk to, I use Lululemon branding as an example in a lot of different ways with a lot of offices and I've had team members that are like, I'm not spending money on Lululemon. I'm like, you're not their avatar. That's totally fine too because you're someone else's avatar. You are a different brand's avatar and they need you. So what they've done is they've made it easy for people to say yes or no. And if you're a cosmetic dentist who is branding, right, you've got your brand so wide.   that you're getting calls for people who only want to do what your insurance is going to cover, that's not your avatar. That is someone else's let them have that patient. They are working their tail off for new patients too. Let them have that patient. That's not your avatar, right? And I think we try, Kristy, to bend to what is coming. And we're like, well, we can do that. And we don't hold our boundaries of what we actually want.   and what our practice needs and what fits us that we end up confused. And then we get the calls of the doctors that are like, I need systems because it's not working and not something doesn't work for everyone. Right, Kristy, do you see where I'm going with that?   DAT Kristy (19:54) Yeah,   I sure do. I love where you're identifying and it's not just the who, but it's the how behaviors too, like how will they show up, right? Identifying who is the first step for sure, but then take it one step further and identify the characteristics of how they behave as well because then you'll bring that in. Yeah, I love   I love everything you're saying there. think it's kind of bringing me back. I believe I had this conversation with Kiera the other day about... ⁓   a doctor wanting to elevate his practice and should I offer this service? And I'm like, well, have you ever considered taking a poll with your patients to see are they looking for this type of service? Yes, it's fine to, I mean, do what you love for sure, but before you get frustrated, go take CE for this course and learn how to, I don't know, do Botox and none of your patients are wanting it. And then you get frustrated and   fizzle out, you know what I mean? Find out first. And another cool area of that tip is, you know, have your admin team keep track of ⁓ how many patients are calling and asking for something that maybe you aren't offering and see if that's, you know, see if it's in your wheelhouse or is it matching your avatar?   The Dental A Team (21:05) Yeah.   That's a great idea. ⁓   Yeah, yeah, and I think to speak to that too, if they're calling asking for that and it's not something that fits your avatar or that you want to do, is your branding reflective of your avatar because somehow they found you and they called you. So what messaging is out there within your marketing that has attracted the wrong avatar? Yeah, yeah, yeah, yeah.   DAT Kristy (21:48) Yeah, 100%. So it works both ways, right? Yeah.   The Dental A Team (21:54) Love marketing. just it and I don't know I just I don't I truly don't know why I love marketing so much but it just gets me excited and the idea of being able to change something and really target in and achieve the result is really cool to me and the idea of being able to attract someone to something that they need and want by   saying things right by presenting right. Like that just gets me so giddy. So thank you for doing this podcast with me today is my point.   DAT Kristy (22:27) Yeah.   I was going to say to your point, you said something very poignant there that you have to be tracking it. You have to be paying attention to it and you have to be willing to test, track and adjust if it's not getting the results you want. Too many people start and they throw it out and then they stop there because they get frustrated that it's not bringing it. And it goes back to your innovation. You've got to be able to ⁓   try something different and it could be something very minute. A word, right, could make a big difference.   The Dental A Team (23:01) Yeah,   yeah, totally agree. I totally agree. And I think that's the most exciting space is what you just said. Like even the word, the one word in this sentence on this marketing, whatever this ad that's on Google or postcard that somebody's getting one word can totally change the outcome. And I think that's what gets me excited is like, okay, how can I, how can I get the result that I want with the words that I'm using? I love that. And when we can,   hone in on that, I think massive changes. I think there's a ton of takeaways here. think biggest action item, you guys, is really, really figuring out your patient avatar and your team avatar, honestly, your team member avatar, because I think that points you in the direction of your culture, how you want to show up in the world, what your brand is, and then start realizing and understanding that your culture, your core values, that is your brand, that is your brand awareness. And when we live and breathe,   By those, think you guys can, anyone who's listening and has listened before, anyone who's following the Dental A Team on Instagram, Facebook, clients of ours, coming to our webinars, we do free CE webinars every month, you guys, anyone who has experienced Dental A Team in the slightest, I think can agree that we emanate the Dental A Team. Every team member we have, as far as our virtual assistant,   Joe Ash, who we love and adore all the way in the Philippines. He emanates the Dental A Team because we understand that those pieces of our company, the mission, the vision, the core values, brand awareness, all of that is who we are. And we live, breathe it, we show up, we believe in it, we stand behind it and we're consistent. So it makes everything else kind of fall into place really easily. So.   Go do that, you guys, narrow it in. Don't let it feel so big. Just do one chunk. What is your avatar? Who is your avatar? How do they show up in life? What do they look like? What do they love to do? Narrow in your avatar of your patient and of your team members. Make sure your mission, vision, core values are in alignment with what you actually want. And then take a step back and look at it from bird's eye view of how you need to innovate your brand.   and how you can do that. And like I said, I love this stuff. The consultants loves this stuff. Kristy is fantastic with her clients. She's done this so many times and all of them have Dana, gosh, Monica, Trish, everybody, every single one of them have done these types of exercises with their clients and they're really good at it you guys. So reach out. If you're a client and you need this, you're like, need to innovate, reach out to your consultant. If you're not yet a client,   you're soon to be or you're just like, I'm just a podcast listener right now, that's okay too. Reach out you guys, Hello@TheDentalATeam.com. We have the resources that you need, we're here to help you. Instagram, Facebook, wherever you can find us and then as always you guys leave us a five star review below. Let us know how helpful this was and if there's anything you've done to innovate your brand awareness that you think people could benefit from as well, people really do read those comments and it could be super beneficial. So, Kristy.   Thank you so much. I love taking the avatar roads with you, because I think you're just really good at it and you love people. So really keying in on parts that you love about people's personalities, I think opens you up. So thank you, Kristy, for being here today. Of course. All right, guys, go do the Things Five Star Review. Reach out, Hello@TheDentalATeam.com. Follow us on social if you're not there yet, and we'll catch you next time. Bye-bye.   DAT Kristy (26:37) Thank you.

In this episode of Most People Don't…But YOU Do!, Bart Berkey sits down with Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, founder of Capella Hotel Group, and author of Excellence Wins. Widely recognized as one of the most influential leaders in modern hospitality, Schulze shares stories from his 65-year career, beginning as a teenage server's assistant in Germany to reshaping the global standard of service. He offers profound lessons on leadership, technology, customer experience, marriage, vision, and living with high intent.Major Takeaways / LearningsDefine Yourself Through Excellence: Schulze learned early on that you don't wait for others to define your worth—you decide to act as a person of excellence in every situation.Hospitality Is Human: Technology can support service, but it must never replace the respect, honor, and connection guests crave.Good for All Concerned: True leadership decisions must benefit customers, employees, investors, and the organization as a whole. Compromise here is both ineffective and morally wrong.Vision and Intent Drive Success: Excellence is never an accident—it comes from high intent, deliberate action, and constant self-management.Balance Through Deliberate Choices: His long marriage and family life thrived because he approached them with the same high intent as his career, asking “How can I serve you now?”Resilience and Renewal: Personal hardships—including a cancer scare—strengthened his resolve to contribute, learn, and guide others for decades to come.Memorable Quotes“You define yourself as a person of excellence.”“Human beings will always want to be respected.”“Every decision must be good for all concerned—the customer, the employee, the investor.”“Excellence is never an accident. It is always high intent.”“Don't just go to work to work—go to work for excellence.”“Have a beautiful dream, not an easy dream.”Why It Matters / How to Use ItSchulze's wisdom extends far beyond hospitality. Leaders, entrepreneurs, and professionals in any field can apply his principles: set a vision, act with excellence, honor human dignity, and align decisions with the good of all stakeholders. His approach to work, family, and purpose reminds us that success is not about shortcuts—it's about relentless intent, self-management, and service.Resources and Links:Bart Berkey: MostPeopleDont.com | LinkedInThis podcast episode is brought to you by Wishes.Inc Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.It rewards users with cashback and perks through virtual payment tools.Fast, traceable, and efficient—Wishes makes doing good feel even better.https://www.bartaberkey.com/wishes-inc-landing-page

Guntram Merl, General Manager, The Ritz-Carlton Dallas in Las Colinas

In this special solo episode, Bart shares personal stories and lessons from his trip to Riyadh, Saudi Arabia, where he was invited to speak at the KBLT Congress on travel and hospitality. From Lufthansa flight attendants anticipating a young family's needs, to warm welcomes at immigration, to Ritz-Carlton staff redefining overdelivery, Bart explores what it means to personalize, customize, and truly notice people—whether clients, guests, or teammates.Major Takeaways / LearningsOverdelivery is not accidental: it requires resources, systems, and intentional focus.Hospitality starts at the first moment—from airport customs officers to hotel staff, everyone has the chance to make guests feel honored.Personalization matters: 71% of customers expect it, 76% get frustrated when it's missing, and 80% are more likely to buy when experiences are tailored.Busy is no excuse: focus on your most important clients, partners, or team members and create a process for deliberate overdelivery.Leadership lesson: even small actions—like a manager calling customers while an employee is on vacation—can create loyalty, relief, and trust.Universal truth: People remember how you make them feel.Memorable Quotes“Every opportunity is the chance to make someone feel a certain way.”“Overdelivering requires not just heart, but process.”“People are good. People are kind. Please, just keep noticing, keep anticipating, keep overdelivering.”Why It Matters / How to Use ItThis episode is a reminder that in a world where everyone is busy, the true differentiator is focus and intentionality. Whether in sales, service, or leadership, slow down long enough to notice, anticipate, and act. Build the systems and habits that allow you to go from simply delivering to truly overdelivering.Resources and Links:Bart Berkey: MostPeopleDont.com | LinkedInThis podcast episode is brought to you by Wishes.Inc Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.It rewards users with cashback and perks through virtual payment tools.Fast, traceable, and efficient—Wishes makes doing good feel even better.https://www.bartaberkey.com/wishes-inc-landing-page

This episode is brought to you by [https://www.ElevateOS.com](https://www.elevateos.com/) —the only all-in-one community operating system.In today's episode of the Multifamily Collective, Mike Brewer dives into Dom Beveridge's article on “Vogue for Efficiency in Multifamily Operations” and the concept of delocalization of tasks. Mike explores how centralizing certain workflows, like collections, can streamline operations—but also raises a critical question: Are we losing the empowerment of site-level team members in the process?From his experience in multifamily management, Mike shares lessons on balancing centralization with decision-making authority at the property level, highlighting the impact on operational efficiency and resident experience. He also parallels Ritz-Carlton's empowerment approach, emphasizing why quick decision-making matters for brand and consumer satisfaction.Read the full article and explore more insights at multifamilymedianetwork.comDon't forget to like, comment, and subscribe for more actionable multifamily strategies.For more engaging content, explore our offerings at thehttps://www.multifamilycollective.com https://www.multifamilycollective.com/ and the https://www.multifamilymedianetwork.com https://www.multifamilymedianetwork.com/Join us to stay informed and inspired in the multifamily industry!

What happens when a hotel developer moves from building Hampton Inns to creating lifestyle hotels with fire pits and Michelin-starred restaurants?Today's guest is a returning guest, Stephen Wendell, Co-Founder and CEO of Mountain Shore Properties. They explore the shift from select-service properties to luxury and lifestyle hotels, examining the business dynamics and guest experiences that differentiate these segments. Steven shares insights on building independent lifestyle hotels, dealing with construction challenges, financing, and the pivotal role of major brands and creative freedom. They also discuss the evolving demands of younger travelers and the potential for lifestyle hotels to serve as cultural hubs. The conversation touches on financing strategies, the impact of current economic conditions, and the balance between guest experience and profitability.Takeaways: The most successful hospitality projects prioritize unique, memorable experiences for guests, which can lead to long-term loyalty and word-of-mouth growth.Each project is a learning opportunity. Apply lessons from past mistakes to improve future outcomes and avoid repeating errors.Consider a mix of select service and lifestyle/boutique properties to balance stability with higher-reward opportunities.Affiliation with major brands can make financing easier and provide valuable marketing/distribution support, but weigh the costs and benefits carefully.The best hotels become hubs for both guests and locals. Create spaces and experiences that attract both groups.Younger travelers value experiences over points. Offer unique, local collaborations and experiences to attract and retain this demographic.Hospitality is a long-term business. Set expectations with investors and partners accordingly, and operate with a long-term mindset.Quote of the Show:“Some people quit in the messy middle. We've pushed through, and now we know what to do and how to do it.” - Stephen WendellLinks:LinkedIn: https://www.linkedin.com/in/stephen-wendell-5417291a/ Website: https://mountainshoreproperties.com/ Shout Outs:1:18 - Philadelphia Eagles https://www.philadelphiaeagles.com/ 2:00 - Camptown https://mountainshoreproperties.com/project/camptown-leeds-ny/ 3:56 - Airbnb https://www.airbnb.com/ 4:14 - Hyatt https://www.hyatt.com/ 4:15 - Dream https://www.hyatt.com/dream-hotels 4:16 - The Standard https://www.hyatt.com/the-standard/en-US 4:17 - Bunkhouse https://www.hyatt.com/bunkhouse-hotels/en-US/explore 4:18 - Hilton https://www.hilton.com/en/ 4:19 - Graduate https://www.hilton.com/en/brands/graduate-hotels/ 4:22 - Nomad https://www.hilton.com/en/brands/nomad-hotels/ 4:23 - Marriott https://www.marriott.com/default.mi 5:09 - Courtyard https://courtyard.marriott.com/ 5:17 - Hotel Genevieve https://mountainshoreproperties.com/project/hotel-genevieve-louisville-ky/ 7:20 - Hampton Inn https://www.hilton.com/en/brands/hampton-by-hilton/ 13:00 - Gary Vaynerchuk https://en.wikipedia.org/wiki/Gary_Vaynerchuk 13:50 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs 13:52 - Bill Gates https://en.wikipedia.org/wiki/Bill_Gates 13:53 - Jeff Bezos https://en.wikipedia.org/wiki/Jeff_Bezos 14:49 - James Beard https://en.wikipedia.org/wiki/James_Beard 17:18 - AC Hotels https://ac-hotels.marriott.com/ 18:07 - Independent Lodging Congress https://ilcongress.com/ 18:18 - Deutsche Bank https://www.db.com/ 18:20 - Bank of America https://www.bankofamerica.com/ 22:31 - Vanguard https://investor.vanguard.com/ 22:32 - John Bogle https://en.wikipedia.org/wiki/John_C._Bogle 23:09 - JDV https://www.hyatt.com/jdv-by-hyatt/en-US/explore 24:08 - IHG https://www.ihg.com/hotels/us/en/reservation 24:12 - Vignette https://www.ihg.com/vignettecollection/hotels/us/en/reservation 25:29 - Waldorf Astoria https://www.hilton.com/en/brands/waldorf-astoria/ 34:40 - Ritz Carlton https://www.ritzcarlton.com/ 45:57 - Jerome Powell https://en.wikipedia.org/wiki/Jerome_Powell 52:26 - Paul Volcker https://en.wikipedia.org/wiki/Paul_Volcker 54:59 - Costa Susana https://costasusana.com/en/ 56:20 - Hotel Saint Cecilia https://www.bunkhousehotels.com/hotel-saint-cecilia 56:47 - Regent Hotels https://www.ihg.com/regent/hotels/us/en/reservation 

This episode explores The Ritz-Carlton's Gold Standards and how leaders in any industry can apply them to their own workplace. Learn the values, behaviors, and type of employee it takes to live them daily.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, DiscordFree Leadership Resources: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership Survival Guide: https://bit.ly/4ij0g8yOfficial 7 Minute Leadership MerchGrab exclusive gear and more: linktr.ee/paulfalavolitoPartners & DiscountsFlying Eyes Optics – Best aviator sunglasses on the marketGet 10% off with code: PFAVShop now: flyingeyesoptics.comGatsby Shoes – Dress sneakers built for leaders on the moveUse my affiliate link for 10% off: Gatsby ShoesSubscribe & Listen to My Podcasts:The 7 Minute Leadership Podcast1 PAPA FOXTROT – General Aviation PodcastThe DailyPfav

KCBS Radio's Foodie Chap Liam Mayclem speaks with Ritz Carlton Half Moon Bay's Chef Francisco Simon about their inaugural “Taste of Half Moon Bay” event. They talk about what to expect at the event and how to reserve your spot.

What does it take to select and lead people who can deliver authentic hospitality at the highest level? In this episode, we learn from Jimmy Peña, a private estate manager in Beverly Hills and a former member of the Ritz-Carlton quality audit team, who helped shape service excellence across Forbes 5-Star and AAA 5-Diamond properties.Jimmy shares why hiring for heart and hustle is non-negotiable, how he frames service recovery by training teams to see “opportunity guests” instead of “problem guests,” and why he uses the concept of “counterfeits” to reinforce the language, behavior, and standards that define great hospitality.You may also enjoy from Jimmy: Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and MomentsHeart, Hustle & the Simple, Brutal Beauty of Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Send us a textIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb, Joseph brings decades of insight on how leaders and frontline teams can elevate human experiences.We dive into his latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement. Joseph highlights how One Medical—now part of Amazon—revolutionized healthcare delivery by combining AI and digital convenience with deeply personal human connections. He explains how technology can remove inefficiencies, like long waits and scheduling frustrations, while still keeping care human-centered. His insights underscore the importance of balancing automation with empathy—especially as industries increasingly adopt AI.On the topic of patient comfort with digital healthcare, Joseph notes the learning curve. While technology can enhance convenience, it must never replace the human connection where it matters most. He shares examples of how One Medical redesigned workflows so patients were seen promptly, providers spent less time on charts, and the overall experience felt more personal, not less. The takeaway: technology should enable more meaningful human interactions, not eliminate them.Looking ahead to 2026, Joseph outlines three key priorities for CX leaders:AI-readiness – Organizations must understand how AI is influencing customer interactions and ensure their brand is positioned effectively in AI-driven recommendations.Convenience and hyper-personalization – Customers expect seamless, tailored experiences; tone-deaf or generic messaging erodes loyalty.Human-empowered service – Well-trained, emotionally intelligent employees remain essential for delivering authentic, personalized experiences.Joseph also shares exciting news: the launch of a fully online Master's Degree in Customer Experience at Campbellsville University. This program equips professionals with academic and practical tools—from persona-based journey mapping to ecosystem design—to advance CX as a business-driving discipline.When discussing the core competencies for CX representatives, Joseph emphasizes emotional intelligence as the foundation. Empathy, self-awareness, managing emotions, and understanding what customers should feel in every interaction are crucial across all industries. Leaders, meanwhile, must also master influence, persistence, vision, and the ability to deliver measurable business outcomes.Joseph closes with a guiding philosophy he leans on during challenges: “Service serves us.” By focusing on creating value for others, we in turn are enriched. Yet he also reminds us that service must be balanced with self-respect—serving up to the point where we are valued, not devalued.This rich conversation covers Joseph's career journey, the evolving role of AI, the future of CX leadership, and the enduring importance of empathy in business. Don't miss this chance to learn from one of the leading voices in customer experience.Links Mentioned:All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement by Joseph A. MichelliCampbellsville University's Master of Science in Customer Experience programFree guide: The ABC's of a Fantastic Customer ExperienceConnect with us on X @navigatingcx and join our private Facebook community, Navigating the Customer Experience.

Jimmy Peña believes hospitality comes down to two essentials: heart and hustle. In this conversation, the Beverly Hills estate manager and former Ritz-Carlton quality auditor shares what he learned shaping service excellence across Forbes Five-Star and AAA Five-Diamond properties. Jimmy reflects on the mentors who guided his career, the power of checklists and standards, and the stewardship mindset required to balance service and profit. Hospitality leaders will find practical lessons on creating dignity, empathy, and excellence in every detail.You may also enjoy from Jimmy: Hospitality as Stewardship: The Delight and Dignity of Caring for People, Places, and Moments A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Lori Tsugawa, author of Let the Samurai Be Your Guide, shares her journey of overcoming traumatic brain injuries (TBIs) by drawing on her Japanese heritage and values. We explore Japanese concepts like bushido (the way of the warrior), ikigai, and ganbaru (never giving up), and discuss how you can apply these principles to your own life.She also talks about her experiences working in a women's prison, shares Japanese folk tales, and highlights her favorite places in Japan. Listen in, and let your inner samurai and otaku lead the way toward healing, resilience, and growth.Connect and Learn MoreWebsite: loriwhaley.comBook: Let the Samurai Be Your GuidePodcast: The Samurai WayLinkedIn: Lori TsugawaResources Mentioned:Attractions: Adachi Museum of Art, Dogo Onsen, Japanese American Museum of Oregon, Kenrokuen, Nagoro Doll Village, Noguchi Museum, Pine Wind Japanese Garden, Ritsurin Garden, Shikoku Mura, SL Yamaguchi, Torrance Art MuseumBooks: Man's Search for MeaningFilms: Fight ClubJapanese folktales: Momotarō, The Mouse's Marriage, The Singing TurtleOrganizations: Albert Camus, Amen Clinics, Ikigai Lab, Kinokuniya, The Ritz Carlton, Toastmasters International, Tuttle PublishingPeople: Ayano Tsukimi, Chiune Sugihara, Daniel Amen, Daniel Inouye, Friedrich Nietzsche, Jean-Paul Sartre, Isamu Noguchi, Sam Ushio, Victor Frankl, Yayoi KusamaPlaces: Hokkaido, Iya Valley, Kochi, Matsue, Matsuyama, Naoshima, Naruto, Portland, Shikoku, Takamatsu, Tokushima, Torrance, Tsuwano

How can clarity and intention make your brand stand out in a crowded market? Where should we draw the line between AI efficiency and authentic human connection in business? How […] The post Inside the Secret Customer Experience Playbook of Starbucks, Ritz-Carlton, Zappos, and Airbnb—with Dr. Joseph Michelli | POP 1255 appeared first on How to Start, Grow, and Scale a Private Practice | Practice of the Practice.

Jimmy Peña is a hospitality executive, best-selling author, and nonprofit leader whose career spans luxury hotels, estate operations, publishing, and ministry. A graduate of Baylor University and the University of Texas at Tyler, Jimmy began in the world of health and fitness — becoming Worldwide Fitness Editor for Muscle & Fitness and M&F Hers, co-writing the New York Times bestseller Extra Lean with Mario Lopez. But as he explains in this episode, a childhood experience of “radical hospitality” shaped his view of service and ultimately led him to the Ritz-Carlton, where he earned the prestigious Leader of the Year Award and discovered hospitality as his true calling.Today, Jimmy serves as Director of Estate Operations for a private, ultra-high-net-worth individual, overseeing world-class service standards and asset management. He also consults with families, estates, and businesses, helping them elevate their operations and culture by drawing on Ritz-Carlton–inspired practices.In this conversation, Jimmy reflects on what he's learned along the way — from the role of structure and standards in elevating service, to why stewardship is central to hospitality, and how caring for people, places, and moments brings both delight and dignity to the work we do. Listeners will come away with a deeper understanding of service as stewardship — and how to lead with both heart and excellence in every guest experience. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ready to turn your retreat dream into a six-figure revenue stream—without a huge audience? In this masterclass from the Wild Woman with Impact Summit, retreat strategist Leni Cavazos (The Retreat Planner) reveals the exact system she's used to help coaches, healers, and entrepreneurs sell out retreats, build waitlists, and keep 30–50%+ profit margins.

Hospitality excellence doesn't happen without leadership excellence, and in this episode, we hear why from two senior leaders at Ithaka Hospitality Partners. Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer, both built their careers under Horst Schulze at The Ritz-Carlton before their current roles at Ithaka.They share how leadership becomes the real "insurance policy" for hotel owners, why the best companies focus on selecting and developing the right leaders, and how small shifts in structure and culture can transform entire organizations. Along the way, you'll hear practical lessons, from the daily responsibilities of leaders, to creating environments where people thrive, to a Shanghai dining room story that reveals the hidden power of leadership in action.For hospitality executives, this conversation offers both a strategic perspective and actionable takeaways for building stronger organizations and better guest experiences. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The legendary Icon Leslie Uggams will be honored with the ICON Award from Porchlight Music Theatre on September 14th at Ritz Carlton. Ms Uggams was most recently seen in Season 3, Ep 7 of The Guilded Age, but she is legendary for playing Kizzy in Roots, Blind Al in the Deadpool movies, her Tony Award winning performance in “Hallelujah, Baby,” […]

On today's episode of Play It Brave, I'm joined by my dear friend, the incredible creative and leader, Carrie Moe. Carrie is someone I deeply admire—not only because of her talent (she's styled for brands like Ritz-Carlton, Fujifilm, and Berta Bridal, and been featured in Martha Stewart Weddings, The Knot, and Brides), but because of the way she approaches her work with confidence, creativity, and so much integrity. We dive into: ✨ Why collaboration is more powerful than competition in the creative industry. ✨ The myth of “falling behind” and how to release the pressure to keep up. ✨ What it means to value your time and treat yourself as a luxury brand. ✨ The importance of community, networking, and in-person connection for growing your career. ✨ How saying no to misaligned opportunities can open the door to bigger, more aligned “yeses.” We also talk about the Hybrid Collective Conference, which is coming to Charleston in 2026. Hybrid has been one of my favorite places to teach, learn, and connect since 2017, and Carrie shares so beautifully about why it continues to be such a transformative space for photographers and creatives. This conversation is a reminder that your artistry is yours alone. The way you see, create, and bring beauty into the world cannot be replicated—and that's exactly what makes it valuable. About the Hybrid Collective Dreamers, Innovators, Goal Getters...Hybrid was established in 2017 by four industry leaders who saw the need for education and connections within the film photography space. Hybrid continues as a women owned company with a team who seeks to change the world by empowering, encouraging, and connecting with YOU.  While we have had our career highlights (Featured in Martha Stewart Print, Harpers Bazaar, traveled the globe for clients) nothing thrills our hearts like seeing a gathering of people come together and leave forever changed. From our ad-on masterclasses, breakout sessions,  to our diverse speaker line-up, we cover all of the areas of priority in your business. We dive deep into the knowledge details of how to up-level, covering the details needed to grow a legacy brand and our teachers offer insider tips on every challenge you might face in your business. For photographers across the globe, we have become an inclusive and immersive experience that leaves our attendees' hearts forever changed. Find all the information on Hybrid Collective here.Follow Hybrid Collective on Instagram here. P.S. Use code "DB26SC" when you register for Hybrid Collective 2026 and you'll receive $200 off your admission ticket plus a $425 credit toward my masterclasses at the conference. That's $625 of value waiting for you — but I only have 10 codes, so when they're gone, they're gone!

This episode features a live audience conversation and bottleshare with Ikimi Woodson, the CEO of The Roots Fund, recorded in Smyrna, GA at The Oenophile Institute. The Roots Fund is a non-profit that empowers underrepresented communities within the wine and spirits industry to build successful careers through financial support, education, mentorship, and career development, and because the value of community lies at the core of all their work, we invited a few friends and fellow wine professionals from the Atlanta wine community to join for this recording session. We asked everyone to share a little bit about why they chose the wine to open, so you'll hear why we opened the special wines in the room. Ikimi grew up in Brooklyn and attended Johnson & Wales University, but after graduation she utilized her time traveling the world studying culture through food. Upon her return to the states, she was the youngest & first woman to complete the Marriott & Ritz Carlton management training program. Her career led her to lead culinary and management teams at sports organizations, restaurant groups, and prestigious educational institutions. In August 2017, in conjunction with Lifeworks Restaurant Group, she designed and opened LEO MKT, a food hall in Washington, DC, focusing on cuisines around the world. Ikimi is known for her ability to create managers, lead large teams, encourage the growth of women and minorities in the business, and her insight throughout - and especially at the end of this episode - is important for everyone interreacting with the wine space to hear right now. You can visit www.therootsfund.org to learn more and get involved in their work, and you can follow @rootsfund on Instagram. -------------This live audience episode was sponsored by Tower Beer Wine and Spirits, a family-owned business for 76 years, who continue to elevate the Atlanta wine scene creating access to craft beverages (@toweratl)www.towerwinespirits.com/buckhead---------------Recorded August 11, 2025 with a LIVE audience at The Oenophile Institute in Atlanta, GA. You can follow @oenophileinstitute and visit www.oenophileinstitute.com for more info on their certification programs and educational events.-------------Featuring appearances by Jade Palmer, Aaron Cooper, Jordan Traylor, Dannielle Thomas, Amanda Kimbrough, and Chelsea Young.

Most retreat leaders aren't just undercharging… they're under-profiting. In this powerhouse episode of The Retreat Leaders Podcast, Shannon Jamail is joined by Leni Cavazos—event strategist, loyalty marketing expert, and former Ritz-Carlton powerhouse turned retreat business mentor. Together, they unpack why up to 90% of retreats aren't actually profitable—and how to shift that. You'll learn: Why retreat leaders must treat their business like a business (not a hobby) What loyalty marketing actually is (and how to start it from day one) The biggest pricing mistake even experienced leaders make Why your transformation container is worth way more than a fancy vacation How alumni can become your secret sales team This episode is a must-listen for retreat leaders ready to stop surviving and start scaling.

Discover the most popular hotels by category. Are you on track for financial freedom...or not? Financial freedom is a combination of money, compounding and time (my McT Formula). How well you invest can make the biggest difference to your financial freedom and lifestyle. If you invested well for the long-term, what a difference it would make because the difference between investing $100k and earning 5 percent or 10 percent on your money over 30 years, is the difference between it growing to $432,194 or $1,744,940, an increase of over $1.3 million dollars. Your compounding rate, and how well you invest, matters!  INVESTING IS WHAT THE BE WEALTHY & SMART VIP EXPERIENCE IS ALL ABOUT - Invest in digital assets and stock ETFs for potential high compounding rates - Receive an Asset Allocation model with ticker symbols and what % to invest -Monthly LIVE investment webinars with Linda 10 months per year, with Q & A -Private VIP Facebook group with daily community interaction -Weekly investment commentary -Extra educational wealth classes available -Pay once, have lifetime access! NO recurring fees. -US and foreign investors are welcome -No minimum $ amount to invest -Tech Team available for digital assets (for hire per hour) For a limited time, enjoy a 50% savings on my private investing group, the Be Wealthy & Smart VIP Experience. Pay once and enjoy lifetime access without any recurring fees. Enter "SAVE50" to save 50% here: http://tinyurl.com/InvestingVIP Or set up a complimentary conversation to answer your questions about the Be Wealthy & Smart VIP Experience. Request an appointment to talk with Linda here: https://tinyurl.com/TalkWithLinda (yes, you talk to Linda!). SUBSCRIBE TO BE WEALTHY & SMART Click Here to Subscribe Via iTunes Click Here to Subscribe Via Stitcher on an Android Device Click Here to Subscribe Via RSS Feed LINDA'S WEALTH BOOKS 1. Get my book, "3 Steps to Quantum Wealth: The Wealth Heiress' Guide to Financial Freedom by Investing in Cryptocurrencies". 2. Get my book, “You're Already a Wealth Heiress, Now Think and Act Like One: 6 Practical Steps to Make It a Reality Now!” Men love it too! After all, you are Wealth Heirs. :) International buyers (if you live outside of the US) get my book here. WANT MORE FROM LINDA? Check out her programs. Join her on Instagram. WEALTH LIBRARY OF PODCASTS Listen to the full wealth library of podcasts from the beginning.  SPECIAL DEALS #Ad Apply for a Gemini credit card and get FREE XRP back (or any crypto you choose) when you use the card. Charge $3000 in first 90 days and earn $200 in crypto rewards when you use this link to apply and are approved: https://tinyurl.com/geminixrp This is a credit card, NOT a debit card. There are great rewards. Set your choice to EARN FREE XRP! #Ad Protect yourself online with a Virtual Private Network (VPN). Get 3 MONTHS FREE when you sign up for a NORD VPN plan here.  #Ad To safely and securely store crypto, I recommend using a Tangem wallet. Get a 10% discount when you purchase here. #Ad If you are looking to simplify your crypto tax reporting, use Koinly. It is highly recommended and so easy for tax reporting. You can save $20, click here. Be Wealthy & Smart,™ is a personal finance show with self-made millionaire Linda P. Jones, America's Wealth Mentor.™ Learn simple steps that make a big difference to your financial freedom.  (This post contains affiliate links. If you click on a link and make a purchase, I may receive a commission. There is no additional cost to you.)

Picture this: a candlelit living room in New York, a guest list cast like a film, and a host who knows exactly who should meet whom—and why. That's Erin Hosler. Before she checks a rate code or a P&L, she curates people. She trained at The Ritz-Carlton before the Marriott acquisition. Learned stagecraft under Ian Schrager. Honed the five-senses playbook with Andre Balazs. Sharpened her eye alongside Philippe Starck. Then led chapters at The Standard Spa, Miami Beach; THE WELL in New York; Eaton DC; and Soho House Austin. Her take is simple: the last real moat isn't marble or mixology. It's training.   Why this matters for independents: Turn choreography into rituals your team can actually repeat. Make being known beat being “bonvoyed.” Design around human behavior, not developer spreadsheets. Let tech automate the admin—never the moment. We'll talk membership energy and that feeling of “home on demand,” then get painfully practical—guest history, uniforms that fit, and managers who coach. If you've ever wondered how a latte placed at the right table, at the right time, by the right person can outperform any brand campaign—this one's for you. Alright friends, without further ado, get ready to meet Erin.   Connect with Erin on LinkedIn: https://www.linkedin.com/in/erinhosler/   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

The loyalty, referrals, and pricing power a small business gains by consistently delivering remarkable customer experiences, even when the ROI isn't directly measurable in dollars. Show Notes Page: https://www.thehowofbusiness.com/578-vance-morris-return-on-experience/ Vance Morris shares how small businesses can create Disney-inspired customer experiences to drive loyalty, stop competing on price, and generate long-term profitability. Customer experience isn't just for theme parks, it's a competitive edge for every small business. In this episode of The How of Business, Henry Lopez welcomes back Vance Morris, a customer experience expert, keynote speaker, and bestselling author, to explore how entrepreneurs can apply Disney-inspired strategies to delight customers and grow profits. Vance's journey is as unique as his message: from working security at a birth control factory, to a decade leading operations at Disney, to running a premium carpet cleaning business, and now helping small business owners systematize exceptional service. Along the way, he discovered that systems equal freedom and that creating unforgettable experiences doesn't require massive budgets—just consistency, creativity, and attention to detail. One of the key lessons is what Morris calls Return on Experience: while you may not be able to track every dollar of ROI like you would with a marketing campaign, great customer experiences yield loyalty, referrals, and pricing power. “You won't profit unless you implement,” he reminds us, underscoring the importance of turning insights into action. From setting up daily team stand-ups (borrowed from Ritz-Carlton) to scripting customer interactions and reinforcing emotional connections, Vance illustrates how even trades-based businesses can elevate service. He highlights examples from Disney's “line entertainment” practices to simple home service details like wearing booties or protecting corners, proving that small touches build big loyalty. Henry and Vance also dive into the Loyalty Profit Engine - a retention system designed to keep your business top of mind. With acquisition costs soaring, Vance explains why it's far cheaper (and more profitable) to nurture existing clients. His approach includes monthly print newsletters, follow-up offers, and creative “wow” moments that ensure customers feel valued long after the transaction. Vance now leads immersive Disney boot camps, taking business owners behind the scenes to study customer experience in action. Participants leave with a blueprint to “Disneyfy” their business on Monday morning. As Henry points out, translating world-class service lessons into everyday businesses is challenging for many owners, and Morris' work bridges that gap. Whether you're in home services, retail, or professional consulting, this conversation will help you shift from competing on price to commanding loyalty through unforgettable experiences. As Vance puts it: “At the end of any interaction, you want your customers to say, ‘Oh my God, you'll never guess what happened…'”—for all the right reasons. This episode is hosted by Henry Lopez. The How of Business podcast focuses on helping you start, run, grow and exit your small business. The How of Business is a top-rated podcast for small business owners and entrepreneurs. Find the best podcast, small business coaching, resources and trusted service partners for small business owners and entrepreneurs at our website https://TheHowOfBusiness.com

Journaliste et écrivain, Giuliano da Empoli est un des esprits les plus brillants du moment. L'auteur des Ingénieurs du chaos ou du roman Le mage du Kremlin est l'invité de ce numéro d'Idées pour parler des « prédateurs qui sont au pouvoir aujourd'hui sur tous les continents ». (Rediffusion) Ancien adjoint au maire en charge de la culture à Florence, conseiller politique du président du Conseil italien Matteo Renzi, il a publié son premier livre en 1996, Un grande futuro dietro di noi à propos des difficultés rencontrées par les jeunes Italiens. En tant qu'auteur et commentateur politique, il intervient régulièrement dans des émissions télévisées et radiophoniques en Italie et en France. Il publie aujourd'hui L'heure des prédateurs chez Gallimard. « Aujourd'hui, l'heure des prédateurs a sonné et partout les choses évoluent d'une telle façon que tout ce qui doit être réglé le sera par le feu et par l'épée. Ce petit livre est le récit de cette conquête, écrit du point de vue d'un scribe aztèque et à sa manière, par images, plutôt que par concepts, dans le but de saisir le souffle d'un monde, au moment où il sombre dans l'abîme, et l'emprise glacée d'un autre, qui prend sa place. », écrit-il dans ce récit. Au micro de Pierre-Edouard Deldique, Giuliano da Empoli nous fait voyager de New York à Riyad, de l'ONU au Ritz-Carlton de MBS, « là où le pouvoir s'acquiert par des actions irréfléchies et tapageuses, où des autocrates décomplexés sont à l'affût du maximum de chaos, où les seigneurs de la tech semblent déjà habiter un autre monde, où l'IA s'avère incontrôlable ». L'auteur qui a une parfaite connaissance du milieu politique regarde sans ciller : « L'union de la rage et des algorithmes ». Il préconise de « réinventer une propagande adaptée à l'ère des selfies et des réseaux sociaux » car « le moment que nous vivons est machiavélien ». Idées, le magazine qui interroge ceux qui pensent le monde. Programmation musicale : Edouard Ferlet – Herd instinct

LAS NOTICIAS CON CALLE DE 13 DE AGOSTO DE 2025 - Yovngchimi traficó hasta 99 armas según federales - El Vocero Jhayco arrestado por drogas en Miami - NBC Gira del gabinete de JGo yendo a escuelas para ver comienzo escolar - Cuarto Poder Alcalde pide no tomar justicia en sus manos por asesinato de Gabriela Nicole - Cuarto Poder PIP impulsará declaración de emergencia por violencia infantil - El Vocero Estratega de Trump Roger Stone habla de PR y felicita acción de Trump de federalizar policía de Washington DC - Cuarto Poder  Wanda Vázquez dice que fue por nueva evidencia el caso de Wanda Vázquez y que era prueba exculpatoria no fue por presión política - Metro LUMA le va a cobrar 300 a dueños de placas para estudio técnico - El Vocero Comerciante evita que puedan entrar a su negocio a deportar los federales porque no le habían pedido permiso para entrar a su casa - Metro Nombraron maestros para comienzo de clases, el problema ha sido de plantas física y aires acondicionados - El Vocero 25 mil esperan para vivir en un residencial público, Vivienda tomará las decisiones y no los administradores - El Vocero Hormigas para combatir las plagas en cafetales - Primera Hora Gobernadora dijo que no va el zar de la Educación que ella misma había mencionado - Primera HoraAnuncian que pagarán hasta 300 mensuales para cuido de niños, info en acuden.pr.gov Menores vivían entre excremento en residencial de Hato Rey - Primera HoraGenera PR dice que va a arreglar tanque para evitar problemas con el diesel, pero estará listo en 2 años - El Nuevo DíaJGo dice que no va limitar el Negociado de Energía de PR, contrario al zar de energía - El Nuevo DíaCaso de asesinato de Carlos Muñiz Varela de 1979 todavía está bajo investigación de Justicia de PR - El Nuevo Día Ritz Carlton abrirá en verano 2026 y no este año - El Nuevo Día Al Supremo demanda de DACO contra LUMA en intento de secretaria de aumentar su perfil ante rumores de aspiración a Washington - Metro Hackers rusos logran infiltrar sistema de tribunales federales con información ultra sensitiva - NYTVigilantes ante Erin y su paso al norte de PR - SNMSi estás cansado de pagar de más por servicios que no usas ni necesitas, es hora de cambiarte a Liberty.Los planes ilimitados multi-línea Liberty Mix te permiten escoger y pagar solo por lo que necesita cada línea, con más data de alta velocidad y cero cargos escondidos.Estos planes han sido diseñados con flexibilidad en mente, ofreciéndote un servicio que se ajusta a tus necesidades, y también a tu bolsillo.Visita tu tienda Liberty más cercana hoy y escoge el plan que mejor se ajusta a ti.Liberty, contigo siempre.Incluye auspicio 

How many times have you told yourself you'll start when things are “perfect”? The perfect timing, the perfect plan, the perfect version of you? Truth is — perfect is a moving target. And waiting for it? That's how dreams stall before they ever get moving.In this episode, Jamie shares her own struggles with perfectionism and how self-sabotage can sneak in before the starting line. She talks about the pressure and criticism we all face in today's world, and why that can keep us stuck in “prep mode” instead of taking action.Jamie also walks through two simple tools that have helped her break the perfection loop:The 5-4-3-2-1 Method by Mel Robbins — for taking immediate action before your brain talks you out of it.The Let Them Theory — for releasing the weight of other people's opinions so you can focus on your lane.You'll learn how these strategies can help you gain confidence, build momentum, and refine your process along the way — without waiting for the mythical “perfect time.”What You'll Hear in This Episode:Why perfection is an illusion that keeps you from startingHow momentum builds confidence — not the other way aroundReal-world strategies for starting messy and refining as you goJamie's own “Ritz Carlton standards” approach to excellence — built after the start, not beforeChallenge for the Week: Pick one thing you've been waiting to “perfect” — and start this week. Don't wait for permission. Don't wait for timing to be right. Momentum loves action.The Apex Society Invitation: If you're a high-achieving woman who's ready for more — more alignment, more purpose, more expansion — without sacrificing your well-being… join The Apex Society.Here, there's still hustle. There's still pressure. But we do it smarter — with community, strategy, and a commitment to building each other up while we grow our businesses together.✨ We dream from fullness, not lack. ✨ We build from vision, not comparison. ✨ We rise — and we bring each other with us.Doors are open. Apply now at The Apex Society and step into the next chapter — with a sisterhood that gets it.

#224: As an award-winning keynote speaker, eleven-time New York Times bestselling author, host of the top-rated Corporate Competitor Podcast, executive leadership coach, and longtime Associate Editor for Sports Illustrated, Don Yaeger has built a career as one of America's most compelling and influential thought leaders.Widely sought-after for his powerful insights on achieving greatness, Don draws from first-hand experiences working alongside some of the most legendary figures in sports and business. He has been engaged by leading organizations to coach executives on cultivating a culture of excellence, leveraging his proven framework developed through an extensive study of “Great Teams” in both athletics and corporate life. Known as a world-class storyteller, he has earned high praise from leadership icons such as John Maxwell and Simon Sinek, who have called him the best storyteller they have ever worked with. His expertise and charisma have earned him invitations to every major talk show—from Oprah and Good Morning America to Fox Business News and CNN.In 2020, Don launched the Corporate Competitor Podcast, which Podcast Magazine named one of America's Top 50 Podcasts. By 2022, Spotify ranked it among the top 5% of the most followed and shared podcasts worldwide. His guest list reads like a who's who of leadership and innovation, including former Secretary of State Condoleezza Rice, along with CEOs from Disney, Delta Airlines, Bank of America, Hendrick Motorsports, KPMG, FanDuel, Chick-fil-A, Insight Enterprises, Topgolf, Mayo Clinic, BET Media, and The Ritz-Carlton.Don's newest book The New Science of Momentum shares how the best coaches and leaders build a fire from a single spark. You can find the book across all platforms where books are sold and also the Amazon link below. For more on Don check out social media as well as donyaeger.com Enjoy the show!Book:https://www.amazon.com/New-Science-Momentum-Coaches-Leaders/dp/1400247136/?_encoding=UTF8&pd_rd_w=ZjHup&content-id=amzn1.sym.0fb2cce1-1ca4-439a-844b-8ad0b1fb77f7&pf_rd_p=0fb2cce1-1ca4-439a-844b-8ad0b1fb77f7&pf_rd_r=147-1714889-6514833&pd_rd_wg=KNm2d&pd_rd_r=6bb490c6-f2ca-4cd2-9107-756b3e2e3e2f&ref_=aufs_ap_sc_dsk 

Send us a textHow many photos are sitting on your phone right now—thousands, maybe even tens of thousands? And what would happen if those were the only memories your family had left?In this inspiring episode of The Good Enough Mompreneur Podcast, host Angela sits down with Haleh Shoa, Founder & CEO of Picturli, a photo organization, curation, and design studio that transforms chaotic photo collections into secure, searchable, and shareable archives.Haleh's passion for preserving memories began when her family fled Iran during the revolution, carrying photo albums as their most treasured belongings. With a career background in advertising for brands like Apple, Ritz Carlton, and Jaguar, Haleh combines technical expertise with a heart for storytelling—helping families and entrepreneurs protect their legacies.✨ In this episode, you'll learn:Why professional photo organizing is about more than decluttering—it's about protecting your family's legacy.How to organize overwhelming digital photo collections—from phones to old memory cards and slides.The lessons Haleh learned from launching Apple's iPad Mini globally and how those lessons apply to entrepreneurs.Tips for serving high-ticket clients with confidence (and why your expertise matters).How to think about your future self when building systems for business and life.

The $500 million dream behind Portland's most luxurious tower has hit a major roadblock. The 35-story Block 216, home to the Ritz-Carlton Portland, has been surrendered to lender Ready Capital amid slow condo sales, weak office leasing, and financial strain.

Episode 1761 - brought to you by our incredible sponsors: DaftKings - Download the DraftKings Casino app, sign up with code HARDFACTOR, and spin your favorite slots! The Crown is Yours - Gambling problem? Call one eight hundred GAMBLER Factor Meals - The Best Premade Meal Delivery Service on Earth - Get started at ⁠factormeals.com/hardfactor50off⁠ and use code hardfactor50off to get 50% off your first box plus free shipping. Inocogni - Take your personal data back with Incogni! Get 60% off an annual plan at ⁠⁠incogni.com/HARDFACTOR⁠⁠ and use code HARDFACTOR at checkout. Lucy - Let's level up your nicotine routine with Lucy.  Go to ⁠⁠Lucy.co/HARDFACTOR⁠⁠ and use promo code (HARDFACTOR) to get 20% off your first order. Lucy has a 30-day refund policy if you change your mind. Timestamps: 00:00:00 Story lineup 00:02:10 What does the term “trim” mean? 00:04:30  Pro Life Texas State Rep accused of having multiple abortions with a stripper & wanting to cum in his daughter's bake sale cookies 00:20:45 Sydney Sweeney's American Eagle jeans ad has everyone calling her a nazi 00:34:50 Ritz Carlton cum water case is thrown out  00:38:20 Parents suing funeral home after they sent their son's brain in a leaky box 00:41:10 The best ring camera footage of all time!   Thank you for listening!! Go to ⁠patreon.com/hardfactor⁠ to join our community. We love you, and most importantly HAGFD! Learn more about your ad choices. Visit megaphone.fm/adchoices

Edward Mady has led some of the most iconic hotels in the world. Now, he's turning decades of experience into a leadership blueprint that blends purpose, accountability, and human connection. In this #NoVacancyNews, Glenn and Anthony chat with the longtime GM of The Beverly Hills Hotel and author of Honing the Human Edge to talk about what it takes to build high-performing teams and lasting cultures in hospitality—and beyond. 

So many businesses throw money at ads, tools, and trends hoping something sticks, but end up with little to show for it. Meanwhile, sharper competitors are dialing into what really matters—clear messaging and smart use of data. It's frustrating watching others break through while your efforts seem to stall. The problem often isn't effort—it's direction. James Harenchar is the President and CEO of Response Marketing Group, a Richmond-based agency focused on data-driven strategies. With nearly four decades in the industry, he's worked with brands like Ritz Carlton and Capital One to refine customer targeting through segmentation and predictive modeling. Today, he talks about how smart use of data helps businesses grow, especially during economic uncertainty. He stresses the need for personalized marketing rooted in analytics to boost ROI and stay competitive. Jim believes good data beats guesswork every time. Stay tuned! Resources: Enhanced Customer Engagement With Relevance & Personalization Follow James Harenchar on Facebook Connect with James Harenchar on LinkedIn

On this episode of The Nikki & Brie Show, the twins are coming to you from Monaco! As they soak up the F1 vibes, they had to make sure to bring us to speed (no pun intended!) on their dreamy adventure aboard the Ritz Carlton Yacht Collection around the French Riviera—and trust us, you're going to want to hear everything.Nikki & Brie are giving us full Grace Kelly fantasy with a side of White Lotus energy. Think limoncello spritzes, gold parties, new friendships and luxury that felt like stepping into a movie! They recap their favorite moments—from Brie's show-stopping gold party look (did someone say best dressed?) to twin sleepovers and hilarious stories about deep, drunken conversations, unexpected storms, and an awkward moment with a seabass.The episode wraps with a fun game of Twin Telepathy, plenty of belly laughs, and a sweet Inspiration Affirmation pulled from the timeless Grace Kelly herself. So pour yourself a spritz, find a sunny spot, and press play—because this one is all good vibes, open seas, and sister stories you won't want to miss.Vote The Nikki & Brie Show for “Favorite Podcast” at this year's Nickelodeon Kids' Choice Awards! Voting is open now through June 21, 2025. Cast your vote here. Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!