Podcasts about ritz carlton

Unlock what real luxury really means in short‑term rentals with hospitality and branding expert Katie Cline, former PR lead for brands like Ritz-Carlton, W Hotels, and St. Regis. In this episode of the podcast, we dive deep into how female real estate investors can elevate their STR, MTR, and LTR portfolios through hospitality, design, and guest experience—without overspending. In this episode, we cover: How Katie went from UK long-term landlord to profitable US short‑term rental investor Why hospitality is a non‑negotiable skill for real estate investors (even for long- and mid‑term rentals) The “art of the arrival” and how the first 10 minutes shape reviews, referrals, and repeat bookings Practical luxury: the small details that feel high‑end (think: linens, hair dryers, cookware, amenities) Smart policies for bachelorette groups and high‑energy stays that still protect your asset Personalization strategies that help you stand out on Airbnb and Vrbo Branding your property: naming, storytelling, and designing for your actual ideal guest If you're a female real estate investor building wealth with short‑term rentals, vacation homes, or mid‑term rentals, this conversation will show you how to think like a luxury hotelier while staying profitable.     Resources: Book your spot at WIIRE Summer Camp before it fills up Check out what Katie is up to next on Instagram  Listen to Katie's podcast Get the rest of the deets on Katie's ventures Simplify how you manage your rentals with TurboTenant Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Connect with us on Instagram

From the Ritz-Carlton in Dallas, George Wright III interviews Tucker Bern, who helps manage a complex family office spanning multiple industries and chose to focus on simplifying AI for real business use. Bern created Caddy, a locally installed “command center” built on Claude that uses a personalized intake to learn a user's needs and then supports tasks like email triage, calendar/meeting prep with web research, diligence, reporting, workflow automation, and even software building, with about 100 built-in skills including an “auditor” to review and dry-run code. He shares examples of replacing tedious job-review work and helping a non-coder build a lead-scraping app in 2.5 days, emphasizing output gains beyond 20% without aiming to cut staff. 00:00 Get 20 Percent More00:38 Show Intro And Guest01:56 Why Focus On AI04:02 Meet Caddy Platform05:10 Setup And Intake06:36 Real Workflow Wins07:15 Skills And Auditor08:20 Who Benefits Examples11:49 Productivity Not Layoffs13:49 Security And Ownership15:26 How To Use Daily17:48 Why You Must Adopt20:49 Vision And Passion22:15 Where To Learn MoreThanks for listening, and Please Share this Episode with someone. It would really help us to grow our show and share these valuable tips and strategies with others. Have a great day.George Wright III“It's Never Too Late to Start Living the Life You Were Meant to Live”FREE Daily Mastermind Resources:CONNECT with George & Access Tons of ResourcesGet access to Proven Strategies and Time-Test Principles for Success. Plus, download and access tons of FREE resources and online events by joining our Exclusive Community of Entrepreneurs, Business Owners, and High Achievers like YOU.Join FREE at DailyMastermind.comFollow me on social media Facebook | Instagram | Linkedin | TikTok | YoutubeGrow Your Authority and Personal Brand with a FREE Interview in a Top Global Magazine HERE.Tucker Bern is a dynamic entrepreneur and investment leader who currently serves as the CEO of a specialized AI Automation company and President of Bern Investment. At 29, Tucker manages a family office with nine figures in capital following the landmark 9 figure sale of his family's 1,200-employee enterprise in 2025. His AI firm provides cutting-edge voice, text, and automation solutions for diverse sectors, including medical, accounting, and the trades (HVAC, roofing, pest control, etc). A versatile strategist, Tucker also leads business development for the family's functional wellness brand, which they successfully scaled from zero to over seven figures in just 18 months across Iowa and Texas. Combining high-level capital stewardship with a "boots-on-the-ground" approach to tech innovation, he focuses on leveraging automation and strategic investment to drive rapid growth and operational excellence.Links: meetcaddy.com, hi@meetcaddy.com.https://createassistants.ai/https://www.instagram.com/thetuckerbern/

Today's topic is something the Dental A-Team hears about a lot: Our practice is awesome, but we struggle to find new patients. Kiera talks about why this is such a common issue, and gives tips on what you can do to address it. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent- Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and I am so freaking pumped about today's podcast and I hope you are too. Today's gonna be a fun day. It's about something that I absolutely love and hate. For those of you that have been listening to the podcast for a while, welcome. I'm Kiera Dent. I'm so happy you're here. My job and our company's motto is to possibly impact the world of dentistry in the greatest way possible. And we do that through this podcast. We put it on for free for you. Tactical practical advice for you every single week for doctors and teams because honestly trying to get   both on the same page is really tricky. being a team member myself, being a business owner myself, working with hundreds of offices across the nation, our team works with hundreds of offices, our consulting team is like truly second to none. I do believe that we have the most experienced expert team that you could ever ask for. And they truly guide doctors and teams to fulfillment, to success, and they do it with ease. And of course we pop the confetti and have a ton of fun. So today I wanted to just dive in.   And talk about like, why are great practices still struggling to attract patients? I think that this comes up on many coaching calls in lots of different areas. And it's something of like, but the practice is amazing. Why are they not getting the patients? And I think something that I pulled from some business courses I've taken is it does not matter how great your business is. It matters how well your business is marketed. And so I think for us to just look at this and say, all right, how do we market better? And what are the things? So I have found that it is   not because like you are clinically sound or you're not clinically sound. It's really about like being easy to choose and how are we able to be easy to choose as a practice versus being hard. And there's some simple things today that I wanted to go through because like you can have great dentistry, a solid team, great intentions, but if growth is feeling harder than it should, or we're not attracting these patients, let's talk about some ways to do this. And yes, there are PPO, there's fee for service, there are different things that happen for both of those. But literally what I found is   we've got to like look through what a patient's experiencing before they even come into your practice. So I feel like the growth and systems conversation is like not just about marketing conversations. A lot of times we're like, here, I want the magic bullet. I want you to like give me these items and we can just get all these new patients. And I want to too. And I'm here to say that marketing has a place. ⁓ But I also want you to realize like what are your patients choosing you for? And so looking through your reviews, you can actually throw it into AI and say like,   What are the top like five things that come from these reviews that we're receiving as to why patients are choosing us? And there was a great quote from Top Tips for Effective Clinical Communication in the British Dental Journal, yes, PMC 2023. And they said, effective communication is central to every element of clinical practice from first contact with reception to the point the patient leaves the building. And when I read that quote, I loved that quote because I feel like so often we don't think about   all these mini touch points. And I know we've talked about it before, but it's like, let's work through, like maybe we don't need more new patients. Maybe we just need a better path from attention to appointment. Yes, I love that. From attention, like grabbing their attention to them setting the appointments. And so where can we look for like common misdiagnosis within the practice? What does this look like? And so usually people are like, we need more marketing, we need more patients. And that's not wrong. I was on a coaching call with a practice and we were talking about like,   A great ratio for everybody to have is we need the patient base to be 200 patients per hygienist per day in one week. So for example, if I've got 10 columns of available hygiene in a week, I need 200 patients. Yes, I did easy math for you. What is that answer? 200 patients times 10, bingo, 2000 patients would be an active patient base. Usually seen within the last 12 to 18 months is how many we need to see. So we were looking and this practice was running 14 columns of hygiene in a week. Well, that's 2,800 patients.   They only have 1900 active patients. So what would most practices say? We need more new patients. Let's run into marketing. But like, are there other things that we can do instead of just needing marketing? Like could we maybe, are there patients already sitting within our practice that we need to have? Maybe we do need to have more new patients. Yes, the ideal is 30 new patients per month per doctor. But is that always the case? Are they maybe hiding in the crevices of your practice that we could pull forward?   So me and this office manager had a call, talked about it. looked, we went back to their recall. She was like, here, I got six patients on there. And I was like, well, that's inconvenient. So what things could we do? And so what can we really look for of what about our, are we looking at our re care and our reactivation? Are we reappointing all of these patients? Like before we even go and jump into marketing, which I'm not here to say don't market, but what about all the patients sitting in our database right now? One, can we reactivate them? The answer is yes.   Two, with all the patients coming through, are we asking every single patient, who else can we schedule for you? We absolutely love you. How else can we like, who else can we schedule? Who else do you know that we could schedule for you? So when I look at this, like where is the true diagnosis and do we actually need more? Or is it that like, no, we just need to be better with this. The practice is also asking me like, Kiera, is it the economy? Like we're not getting all these new patients we used to. And I want to say that like generally speaking dentistry is pretty economy bulletproof. Like most patients come in,   Things have it. Now, fee for service, you're gonna struggle more because patients might only like to do one cleaning versus two cleanings, but your insurance driven practices, great news for you. You've already got your patients there. And I'm not here to say that insurance is bad. I actually think insurance is one of the best marketing pieces to drive patients to your practice. And then it's a thousand dollar coupon, like a thousand dollars to get a patient. I know you're like, but Carrie, we take all the cuts and the fees. I don't disagree with you, but how much does it cost to bring on a new patient? Look at that cost.   to benefit and if I can like go beyond their max and my team is really good with that, $1,000 for an insurance max. I understand that not always that's the case, but is that worth it? I say typically yes. So when we look at this, why like, do we really need more marketing? Do we really need more patients? I want you to look for like, let's make sure our systems are tight and taut before we go after and hit the marketing because that just means we got to make sure our bucket, like the walls aren't empty.   We don't have a hole in our bucket, but we actually are filling that bucket with these patients. So that step one is I want you to look there. Me and this office manager, did we find? We found over 800 patients in their database right now. That's how many patients they need. We don't need to go after new patients. We just need to use the patients we already have in our practice because then our practice is full. Now, if we want to grow, then maybe yes, but even that look to see who is in our database version. People don't want this. It's not sexy. It's not fun. It's like, no, but I just want marketing. I want them to be dropped into my lap. I hear you.   but let's make sure that we have that. Now, if we've elected that we do need to go for marketing and we've already tightened up and we have all these pieces, we've got our re-care, we've got our reactivation, we're calling patients, we're making sure that they're reappointed, we're looking and we're running this report consistently, we're asking every single time we schedule patients, who else can I schedule for you? We are actively asking for referrals and reviews. If that's already done, and that's a big if, then we go and look into marketing. So what I want you to look at for you is like,   Do we need to have different messaging on there? How is our, like when we do market, I want you to look at like, what's my website, what's Google, what's our phone experience and is that matching the first impression of us? What about our clarity? Like, are we really crystal clear on who we're trying to market to? Do we have that dialed in? Our dentistry should speak for itself and so tightening up our first impression, tightening up like what our practice is saying to patients and making sure that patients really truly feel like   this office is so different than any other practice, that's going to make sure like that impression online needs to match our patient experience and vice versa. Our patient experience needs to match our online presence. Sometimes offices are so good, but their online presence looks like they are like dated 50 years ago. So making sure that your practice matches, because if a patient's confused, they might not be converting for you. And so let's just look to make sure does our online presence   and our phone calls match our clinical excellence in the practice and does our clinical excellence in the practice match our phone calls and our outside experience? And I hope you guys can see like those two have to be the same. When you pop on Dental A Team, like you listen to me on the podcast, when you join our team, it's freaking fun. We have fun in person masterminds. We have fun in person visits. Teams love when we come. It's got to match what you hear on the podcast. And if it doesn't, people are like, Kiera, I love your energy. And I'm like, I know I have to hire consultants to have my same level of energy. They're not exactly clones of me.   But otherwise it feels like a mismatch and you're like, wow, that person's like really low and cure is really high. You join Dental A Team because you love our energy. You love our style. You love what we present and preach on the podcast. That's why you join. Now, if you didn't experience that, that that's going to be a mismatch. Same thing with you and your practice. Is that a mismatch? Can you tighten that up? So then when it's that we go back to the leaking, we already talked about leaking. So when I look at this, we want to make sure that like we are matching online. And then I talked about our acquisition, our retention, our reactivation, our   reappointment rates. But then in addition to that, there might be more that we could diagnose on there of our experience is amazing. Everything's matching. We might need to go into marketing, but like, let's talk about some other areas where you might have new patients just coming through, through this, which can tie to your marketing. So we've decided our online matches, we're going to go for marketing. We need to get more new patients and or it's already our new patients there. Let's look at how many missed calls we have. People think all the time, like we're just so busy. We're so busy.   missing those calls can actually be impacting your practice with those new patients. Then how do we follow up with them? So if we miss calls, like some people are like, it's fine. We just have a text. Well, that person's hunting right now for a practice. What's that patient experience? And remember, it's these great practices who are failing to attract new patients. Is it because we're missing calls? Is it because we're not doing well with that new patient? Do we not make them fall in love with us when we do get them on the phone? That patient should hang up and be like,   Gosh, Jason or whomever their spouse significant other best friend. I am so freaking pumped to go to that dental practice. If they are not saying that when they hang up with your office, there is something that could be lost there. What about what happens with all these patients that are not like coming through? Do we have a process in place to make sure they get back on the books? What about are we having like a set process in our practice where we're consistently asking for reviews and referrals all the time?   And then also like, do we have this poor handoff from like when a patient calls us and says, this is what I need. And then they take them to the back office and it's not even remotely what they have. Do we have that in there? And so when we look at this, I think it's part of we've got to be tracking and auditing. How many missed calls do we have? How long does it take us to get a missed call to schedule? What about for new patient scheduling? When do we get our new patients in? What about who's overall the followup of this?   And then also, how are we asking for reviews in our practice? If those things, in addition to re-care, reappointment, reactivation, I just listed off eight things. I've got them on my fingers if you're watching the video. Eight things, if we are not doing that, don't talk to me about trying to get new patients and like, ⁓ we can't attract them. You were attracting them, we're just not handling them correctly. We're not taking care of them because this practice is not converting what you're already paying for. And I think if we can't be good stewards over what we're already paying for,   Why are we asking for more? To me, I'm like, tighten the bows. Like that's way easier, but that's discipline and discipline does equal freedom. So for practices, it might be worthwhile before we even jump on the horn and say, we need more new patients. I'm just going to list it off for you. Missed call numbers. We're going to go through our like from missed to scheduling. What about who's over all the followups of all these? What about our review process? What about our re-care? What about our reactivation? What about our reappointment?   If those aren't tight, you have the patience in your practice, you're just not using them and handling them with care. And so make sure that you're not like, I hate wasting money and I think that this is one of the greatest opportunities to waste money. So when we think about it, like here's top funnel, right? We talked about, we gotta make sure our leak is not leaking, okay? Bucket has all the holes filled. Then we gotta make sure what are we saying online versus what they're experiencing and what they're experiencing is that showcased online. Tighten all that up.   And then when we look at this, I'm like, okay, we are solid on this. But what really, really is going to speak and help and what's going to create massive growth for your practice is when the patient journey feels clear, consistent, easy from the first click to the first visit. So when we think about this, we talked about this a little while ago, like what does this new customer want? What does this new patient want? We want to pay attention to like how quickly are we responding to people? What happens when they show up to our practice? Are we so like   excited. Is it genuinely? ⁓ Someone told me a quote for the Ritz-Carlton and it said, ladies and gentlemen, serving ladies and gentlemen. And I have not stopped thinking about their mission statement because I think about it if like, do you have high level professionals serving high level professionals? Or do we have high level professionals serving friends and family of the community? Or do we have like everyday community team members serving and loving everyday team, like community families?   Whatever it is, making sure that this patient feels like the journey is so consistent with what we're putting online, what we're saying we are. So how do we have this? And so really making sure that there is this whole process, like patients love you from the first day that they call you. Patients are excited to work with you. Patients are just giddy. Patients, when they leave the practice, are giddy to refer you, to leave a review for you, to leave a referral. And I think people forget...   that this could actually be a very easy process. So ways that teams can do this is like, let's actually run through a new patient calling, call the practice and like, let's hear how they answer. And don't be afraid to give honest feedback. This is what we're here for. We are here to give honest feedback. And so what was that experience like? Did I feel like you were so excited that you're my best friend that you can't wait to welcome me into the practice? Or if you're more of a holistic practice that it's a Zen, it's a calming, it's a we've got you and we're gonna take great care of you. How do people feel when they call your practice? That's number one.   Number two, let's go online. What do our reviews say? What does our website look like? And does that match when you come into the practice? And if it doesn't, what small little changes, notice they're small, not giant ones. What small changes need to happen? Do we need to update our Google presence? Do we need to update our website? What do we need to do from there? Okay, so we go through that. Then we walk through the practice as a new patient. So come in the door, act like a new patient or act like a regular patient. Let's do role play both of them. How is a new patient greeted? Are they just given an iPad and told to sit there?   Is it like, me have a concierge style with them. What about new patients? Are we saying, hey, it's so great to see you, Kiera. How's your family? Gosh, like let me make sure I get your next cleaning scheduled for you. I know that you absolutely love to like zip out the door you're busy. And who else can I schedule for you? Let me make your life simple while we're waiting. I'll grab you a cup of coffee while you wait. Are we doing that? Did you just hear how many little opportunities I asked? The new patients coming in, the patient there, like how to get more patients just by loving them and being a friend to them. Then what is it like when we take them to the back office?   How is our new patient experience? them in the hygiene chair. How do we explain our pieces? And then what's our wrap up at the end? How do doctors wrap up the exams? How do we take that patient to the front office? How do we hand them off to the front office team to make sure that they're having this amazing experience? Front office team, how are you wrapping up? Are we asking for reviews at that point in time? Do we maybe have a little postcard that we can give them of like, we're trying to help more patients like you. Best way to do it is to leave us a five star review. I love working with you, Kiera. You absolutely make my day. Every time you come into the practice,   I would love it if you'd leave me five star review. Just so you know, my hygienist at the office that I absolutely loved asked me that. I went right home, I had the little postcard, set it on my counter, did the review that night, because it was so simple. That review, also it sat there. My husband doesn't go to that practice. And I was like, I love my hygienist, Jayce. You should probably schedule, like we should get you scheduled for that. Little subtle things. And I'm already patient. I'm the cheapest, easiest marketing to go after. And my patient experience was amazing when I went in there.   Now, when I got annoyed with them, it was because I wouldn't get the same hygienist. I didn't have the same doctor. People didn't know my name. They were late. I left. I ended up leaving the practice. So those little things that we don't think matter are what are deterring. So not only do you role play through what's going great in your practice, but maybe that's also question mark, why would people leave our practice? Asking that question can also be a great audit of why, and are we following up on missed phone calls?   Are we calling people back? Are we scheduling them for unscheduled treatment plans? Are we running this report every single month? Like, do you see how there's an entire ecosystem around these patients? And so when I asked the question at the beginning of why great practices still struggle to attract patients, I think the better question on that is, are we actually doing the little pieces that drive us forward consistently? Are we hoping and praying for miracles of new patients to just rain from the sky?   It's like, I can have rain come every single day from the sky, but if I'm not collecting it in buckets, purifying that, making sure I have a system for that, as much rain that comes down is never going to be enough for you. And so when I look at this, I think it's a space of how can we make sure that our marketing dollars are being well taken care of? Every patient in our practice feels like they are a VIP and that they want to send more patients to us. Those simple, small things are actually how great practices can freaking thrive.   These are how my best of the best do it. When I look at my highest ones, the ones who have repeat customers constantly, they're tight. Their reappointments are there. Their missed calls, they track that, they monitor that. That's a KPI for them. They check to see how long before we get back to missed calls. They are reducing that missed call number. Their reappointment percentages are high from hygienists. They're running the reports. They do not have many patients sitting in their re-care and reactivation campaigns. They are running those on a regular basis, getting patients back into the practice. They also are making sure that they're auditing how's our patient experience.   What's our online presence saying versus what's our inside presence saying? How is our experience? Why would they be leaving us? Let's tighten this up. Let's tighten this up. Let's make sure every encounter is great. We are constantly asking for reviews and referrals. And if that feels daunting to you, then great news. You just heard an amazing opportunity to grow your practice with minimal effort. This is how you're able to do it. You don't need to be fancy, flashy, showy, none of that. All you need to do is have consistency and intentionality. And so I think it's one of those things of growth comes   from being clear, being consistent, and actually having a great experience every time they come, because patients stay for that. So when it's not easy, when you feel like this, a lot of times it's just like doctors are like, I'm busy in the back, Kiera. I'm doing dentistry. I'm drilling and filling. Like, how am supposed to have time for this? And office managers are like, you don't even talk to me. I'm trying to get all the billing out there. I don't disagree. And I feel like these are the cobwebs within the practice that make a practice great or have a practice crumble.   And I think so often people think they need more new patients or they need all these different things when actually all they need is to tighten up and refine and optimize what they already have and have somebody help them with that. So I would love to help you guys. I'd love to find out like where is this breakdown? Where can we tackle it and help hold you guys accountable to it so you actually see the fruits of your labors. So you're actually able to do that. So reach out Hello@TheDentalATeam.com if you want some help with this. And today I really want you each to go through an audit. Auditor missed calls.   audit our website, audit where we are like, how long does it take us to call missed calls back? How are we reappointing? How many patients are in our unscheduled lists? How are we following up on them? Do we have a process for that? What's our experience? Are we asking for reviews? And I want you to pick one thing from today's podcast, not all of it, because that can feel daunting, but one thing where we can tighten, sharpen, and refine and optimize to where we don't have these gaps in our practice. Yes, marketing has its place.   But like I said, all the rain can come to you, but if you're not collecting it, refining it and optimizing it, doesn't matter how much rain falls, you're always gonna want more. Just like you're always going to want more new patients. These are little, simple, easy ways to grow your practice. If you're struggling with it, reach out, Hello@TheDentalATeam.com. Sometimes you don't need a different strategy, you just need to be held accountable. Sometimes it's not going crazy. Like literally this could be a whole marketing podcast, but instead I'm telling you little simple things you can do in your practice today to grow.   You don't need to do it. So I want to remind you that patients don't choose practices that are best in theory. They choose practice that feels easiest to trust. And sometimes I get annoyed because I do watch practices and there are some practices that I don't think should be the highest top practice. And yet they are because they are the easiest to trust. are the easiest. They are the best marketed. They are the ones that just make the process simple. You can think about a competitor you might have.   And question mark, why would patients go there versus you when you might be a better clinician, a better overall experience? I'm not here to say that dentists are not great. I know we're all striving. I also know that some dentists are better than others. And so how can we make sure that the best dentists, those of you listening are winning? I want to make sure that you're winning. So reach out Hello@TheDentalATeam.com. And as always, this is your practice. This is your opportunity. This is your moral obligation to serve patients at the highest level possible. And I just implore you and invite you.   to take one step today, make your practice just a little bit better, a little bit brighter. And if we can help in any way, we're here for you. You have it, it's all yours. And I just remind you that we are so lucky to live in the time we do, to do what we get to do every single day. And if I can help you in any way, reach out. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.

Last summer, I watched a business owner sit on a beach in Hawaii with her face buried in her phone at 8pm because her team needed her to approve a $200 refund. That's not a vacation. That's working in a different time zone with a worse Wi-Fi connection. If you're already pre-stressing about how the next 12 weeks are going to go, this episode is for you. We're skipping the usual advice — no out-of-office templates, no SOP documentation, no "fortify your business" generalities. Instead, I'm walking through the 5 unusual moves I help my fractional COO clients make every year so they can actually unplug — and most founders have never heard any of them. In this episode, you'll learn:Why running a "Ghost Week" in stealth (without telling your team) is the only honest test of whether your business can run without you — and the surprise story of a "stealth leader" one client discovered hiding in plain sightHow to bank pre-decisions instead of writing more SOPs — and why the Ritz-Carlton $200 rule is the model your business is missing.The one reverse delegation question to ask each of your direct reports before you leave — and what their answers will reveal about the bottlenecks you didn't know existed.Why you should book the non-refundable trip BEFORE your business is ready (and how this "burn the boats" approach forces the hires, fires, and decisions you've been procrastinating for years)The return strategy almost no one talks about: why coming back on a Thursday instead of a Monday — and blocking your first three days — is the difference between a vacation that sticks and one that disappears the moment you walk back in The thread running through all five: every one of these shifts the question from "how do I prevent problems while I'm gone?" to "what does my business reveal about itself when I'm not there?" That second question is the one that builds a business you can step away from — not just this summer, but for the rest of the time you own it. ABOUT THE HOSTMelissa Franks is the founder of On Call COO, a fractional COO services firm that helps founders get out of the weeds, operate more efficiently, and build businesses that can run without them. She is not a coach. She is not a consultant. She is an operator who loves running businesses, and she helps founders do the same.Learn more: https://www.melissafranks.com/fractionalcooservicesConnect with Melissa:Watch the Episodes on YoutubeInstagram: instagram.com/melissa_franks Schedule a call: melissafranks.com 

Mike Colameco has been inside more New York kitchens than almost anyone alive. A CIA-trained chef who cooked at Windows on the World, the Four Seasons, and the Ritz-Carlton, he spent 20 seasons as the host and producer of Mike Colameco's Real Food on PBS—a documentary-style show that interviewed chefs in their actual restaurants, long before food TV became a genre. He talks about the golden era of New York dining, the economics of building independent food media, and what he sees when he looks at the city's restaurant landscape today. We are such big fans of Mike's work, and, dare we say it, he's a living legend. This is such a fun conversation. And before that it's the return of Three Things and a special Philadelphia edition. Aliza and Matt each visited recently and have some great food discoveries to share including visits to: Vetri Cucina, Middle Child, Pizzeria Beddia, Càphê Roasters, Manna Bakery, Supérette, Sao, and Binding Agents. Also: a stop at Papa's Tomato Pies on the way back to New York.     Check out Mike's incredible YouTube channel featuring unearthed episodes from the past thirty years. Subscribe to This Is TASTE: ⁠⁠Apple Podcasts⁠⁠, ⁠⁠Spotify⁠⁠, ⁠⁠YouTube⁠⁠    Learn more about your ad choices. Visit megaphone.fm/adchoices

Live experiences drive operating success because they create reasons to travel, reasons to spend, and reasons to come back. That's why Marriott Vacations Worldwide is building Inner Circle around them. I talked with Mike Flasky, President and COO of Marriott Vacations Worldwide, about what changes when the offer expands beyond the villa and into the full trip.

In today's episode, we have the pleasure to interview Neen James, author of Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your BusinessNeen is a leadership strategist, keynote speaker, and executive advisor who helps organizations elevate client loyalty, deepen human connection, and create unforgettable experiences. She's worked with brands like Four Seasons, Ritz-Carlton, Comcast, Viacom, and the FBI, and her work focuses on helping leaders understand what luxury truly means in today's world.To learn more about Neen and buy her book visit the links below: Book: https://a.co/d/0faltGDRWebsite: https://neenjames.com/https://www.linkedin.com/in/neenjames/https://www.youtube.com/user/AussieNeenhttps://www.instagram.com/neenjames/In this episode, you'll learn why luxury has nothing to do with price tags and everything to do with attention, personalization, and human connection. You'll also discover how small thoughtful details can completely transform your business relationships, why people crave feeling seen, heard, and valued, and how to create “champagne moments” that turn ordinary interactions into unforgettable experiences.We hope you enjoy this incredible conversation with Neen James.

Executive Chef im Ritz-Carlton BerlinVom klassischen Handwerk bis in die Luxusgastronomie: In dieser Folge spricht Lukas Bachl über seinen Weg in eines der renommiertesten Hotels Deutschlands – das The Ritz-Carlton Berlin.Eine Folge voller Einblicke in moderne Spitzenküche, Führung und die Realität hinter den Kulissen eines internationalen Luxus-Hotels.

Die aktuellen Automobilkurznachrichten mit Michael Weyland  Thema heute:Mythos Sterneköche Ein Gericht wie ein Gemälde – © Lemabri, Boppard Sie sind seit Jahren in aller Munde und man hat den Eindruck, mit jeder neuen Kochsendung im Fernsehen kommen neue dazu: Sterneköchinnen und Sterneköche.  Der Einfachheit halber sprechen wir ab jetzt aber nur noch von Sterneköchen.  Und genau da müssen wir mal Licht ins Dunkel bringen. Denn auch wenn es unlogisch klingt, es gibt gar keine Sterneköche. Ich weiß, spätestens jetzt zweifeln Sie an meinem Verstand. Aber auch wenn es völlig widersinnig ist, nicht der Koch bekommt den begehrten Michelin-Stern, sondern das Restaurant, in dem er kocht. Davon gab es im Jahr 2025 in Deutschland 282 mit einem Stern, 47 mit zwei Sternen und nur ganze 12 mit drei Sternen.   Zum Verzehren fast zu schade – © Lemabri, Boppard Und jetzt kommt die Krux. Verlässt ein Koch das Restaurant, dessen Stern er oder sie erkocht haben, behält das Restaurant seinen Stern bis zur Neubewertung, die dann ab der nächsten Ausgabe des Guide-Michelin relevant wird. Der Koch oder die Köchin können die von ihnen für das Restaurant erkochten Sterne allerdings nicht in ein anderes Restaurant mitnehmen. Für mich ist das unlogisch, denn so kochen im Zweifelsfall dann Spitzenköche in einem un-besternten Restaurant, während ein anderer Koch eventuell im Licht der Sterne glänzen kann, zu denen er möglicherweise nicht das Geringste beigetragen hat. Ein Restaurantumzug in ein anderes Gebäude führt übrigens auch zum Verlust des Sterns. Sarah Henke und Christian Eckhardt© Lemabri, BoppardOb es übrigens nach der diesjährigen Sterneverleihung am 23. Juni 2026 noch 12 Drei-Sterne-Restaurants in Deutschland geben wird, steht – Achtung Wortspiel - in den Sternen, denn Sven Elverfeld schließt sein Drei-Sterne-Restaurant Aqua im Ritz Carlton in Wolfsburg und dann sind die Sterne so oder so weg! Das kennen auch die Spitzenköche Sarah Henke und Christian Eckhardt, die beide auch schon im Aqua und in anderen Drei-Sterne-Restaurants gekocht haben. Sarah Henke erkochte zuletzt für das Spices im A-Rosa Sylt und für ihr eigenes Restaurant Yoso in Andernach einen Stern, Christian Eckhardt, mit dem sie seit 2018 verheiratet ist, erkochte zwei Sterne für das Rothschild Kempinski in Königstein und auf Anhieb zwei Michelin-Sterne für sein eigenes, ebenfalls in Andernach gelegenes Purs.Der Eingang zum Genießen – das Lemabri in Boppard © Michael Weyland – was? audio  Mit der Entscheidung, das Lemabri in Boppard am Rhein zu eröffnen, haben sie – zumindest vorübergehend – auf die Sterne an der Tür verzichtet. Bei der Kochqualität der beiden kann sich das aber ganz schnell wieder ändern!  Fotos: Siehe Bilduntertitel   Diesen Beitrag können Sie nachhören oder downloaden unter:

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Jennifer McNelly, CEO of the American Society of Safety Professionals, about her wide-ranging safety career, the ASSP publishing the first U.S.-Based standard on risk assessment and management, the ASSP's Standards-Based User Groups, and how safety practices are not about worker behavior but overall organization system safety improvement. Jennifer shares her excitement about National Safety Month and the upcoming Safety Conference + Expo 2026, from June 15th through 17th in Anaheim, California. Listen for inspiration on closing the safety gap in your organization.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. We are releasing this episode ahead of National Safety Month in June, and our special guest is Jennifer McNelly, the CEO of the American Society of Safety Professionals, but first… [:43] RIMS Virtual Workshops. The next RIMS-CRMP Exam Prep will be held on June 9th and 10th. The next RIMS-CRMP-FED Exam Prep with AFERM will be held on June 16th and 17th. Links to registration are in this episode's notes. [:58] Webinars. On May 21st, GRC returns to present "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules." [1:10] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:25] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [1:43] If you plan to submit a session for the RIMS Canada Conference 2026, today, the air date May 19th, is your last day to do so. Visit RIMS Canada to submit your session. We hope to see you in Quebec City, October 18th through the 21st. [2:02] On with the Show! June is approaching, and that means National Safety Month. That is also observed in several parts of the world. Who better to speak about safety than Jennifer McNelly, the CEO of The American Society of Safety Professionals (ASSP)? [2:20] Jennifer is an accomplished executive with more than 35 years of leadership experience in associations, government, and industry. She has been the Society's CEO since 2018, leading the global organization of more than 36,000 occupational, safety, and health professionals.  [2:36] Jennifer has some new risk management standards to discuss, under the safety umbrella. I also thought we would benefit from hearing her philosophies on safety and how the ASSP encourages its members to embed safety into their organization's culture. Let's get to it! [2:55] Interview! ASSP CEO, Jennifer McNelly, Welcome to RIMScast! [3:29] Jennifer McNelly and Gary LaBranche, CEO of RIMS, run into each other often at ASAE. They have talked about connecting. Jennifer is excited to be here on RIMScast to talk about collaboration, partnership, and keeping everybody safe at work. [4:04] Jennifer asks every safety professional she connects with, "Tell me your story." She says she is an amalgamation of many stories that have led her to be the CEO of ASSP. She started in the political world. She says you've got to build strong partnerships to move things forward. [4:26] That is the foundation of the mindset Jennifer brings to the ASSP. After politics, she spent time in the U.D. Department of Labor in the capacity of public-private partnerships. That's how you move things forward. [4:41] This was followed by a deep commitment to the people in this nation who make things through leadership at the Manufacturing Institute and Global Stages. All of Jennifer's career has been at the intersection of people and the world of work, and making the world a better place. [4:58] Jennifer says now she gets to do that with unbelievable honor for those who get up and run the world's economy every day, ensuring they get to go home as they were and better than when they walked in the door. [5:11] Jennifer says that's about economic contribution, keeping everybody safe, and the commitment and heart of every safety professional. Safety brought her in the door, with a very unique lens of how we need to work together to send everybody home. [5:32] Jennifer has been with ASSP for eight years, moving into her ninth year. She brings energy, passion, and connection to what ASSP is doing. She likes to think of herself as the catalyst for impact, to make workers' safety, health, and well-being an inherent right for everybody. [6:11] Jennifer says everyone's got a safety story. Often, the thing that hits the headline is the "Somebody did …" and there was a whole set of events. [6:23] Hence, today's conversation, anchored in the importance of risk identification, risk management, and integration into thinking every day by everyone. [6:33] It's not just one thing that starts it. It can be the mindset of someone who's had a bad morning and lost childcare for their family. It can be about a system in process. It can be about a bad piece of equipment. It can be a bunch of other things, but what we hear is the headline. [6:53] Jennifer says our goal is to unpack the story and get to the root cause and improve it, for everyone. [7:00] Jennifer says the ASSP has over 35,000 members globally. A lot of the membership is in the industrial space. They have partners in insurance, and those who service as well as those who produce. ASSP calls this the Safety Ecosystem. [7:26] Justin says RIMS sees that Enterprise Risk Management is leading the way for the future of the profession. Justin asks how Jennifer sees safety risk integrating more deeply into ERM frameworks. [7:42] Jennifer said in 2019, early in her career at ASSP, her pitch to the Board of Directors was for moving safety professionals and workers from basic compliance to a complete integration of human capital, total worker health, and principles like prevention through design. [8:10] Risk Enterprise Systems are critical to that objective. ASSP just released a new standard, "ANSI/ASSP Z310.1 Risk Management — Guidelines for Assessing and Managing Risk." [8:34] It's about management systems, operating in an organizational context, and creating and documenting a comprehensive approach. It's about stakeholder engagement, culture, and inclusivity. [8:49] It also has an important mindset: Change always happens. Therefore, it's about dynamic operations, not static operations; about how you use clear and available information to lead forward, and consider culture and human factors, always with continuous improvement. [9:11] Jennifer says we can't move forward without all those factors integrated into Enterprise Risk. [9:18] The ASSP's Z310.1 Committee is comprised of 28 organizations. ASSP plays an important role in the marketplace. Its logo is a shield, and its members are guardians of workplace safety. Every one of them is a workplace superhero. [10:05] Jennifer loves all superheroes because she loves the potential of hope that each one of us has that power. [10:12] One of the things that is unique about ASSP's market position is its global-based standards. It brings companies together around the table to flesh it out. It's not a single company. [10:34] Jennifer says injuries, serious incidents, and fatalities happen in an environment that's complex, dynamic, and always changing. By bringing together those who are doing the work, we gain consensus. [10:49] Justin says there is a link to the press release in this episode's show notes. The press release mentions how ANSI/ASSP Z310.0 builds off the ISO 31000 standard. There's a lot of value in it for RIMS members. Please check out the link in this episode's show notes. [11:17] Justin notes that ANSI comes with a lot of heft. The RIMS-CRMP is ANSI-accredited. RIMS is the only globally recognized risk management program through ANSI. [11:37] Jennifer says that early in her career, she sat on ANSI's 17024 PCAC, the group that approved those kinds of standards. She is a firm believer in business driving business outcomes. They know what works. [11:54] The workers doing the work and the business conducting the business know what works. Jennifer talks about cross connections and says we should be talking and doing more together. Each of us has a critical role. [12:42] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [13:04] Register now for the Second Annual RIMS Texas Regional Conference, to be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [13:18] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [13:31] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [13:49] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. The call for educational sessions has been extended to May 19th, the air date of this episode. [14:06] Submit your session today. Early-bird registration will open in June. [14:12] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [14:27] The RIMS ERM Conference 2026 will be held on November 18th and 19th in Columbus, Ohio. Details will follow on RIMS.org. [14:37] Let's Return to our Interview with ASSP CEO Jennifer McNelly! [14:44] Jennifer says standards bring consensus together, but members are asking how to use the standards and what to do with them. [15:03] Members want the playbook because they are busy, underresourced, and over-expected. They have a stressful work environment. The ASSP launched Standards-Based User Groups in January of this year. [15:20] The ASSP's partners collaboratively spend close to $7 million a year investing in keeping the standards updated. How do you move the standards to market? What do you do with them? There are hundreds of thousands of companies around the world that use the standards. [15:38] To somebody who is just starting that journey, it's a challenge. The ASSP's Standards-Based User Groups dig into the company's maturity, the maturity of the safety professional, and help them move one step further. [15:59] The point of Standards-Based User Groups (SBUGs) is to make the standards accessible. Jennifer says there are a couple of unique angles to the approach they are taking. [16:29] The ASSP's Standards-Based User Groups approach starts where serious incidents and fatalities happen, fall from heights and energy controls, two things where there is a lot of technical expertise in lock-out, tag-out, and fall prevention standards. [16:51] Jennifer says there is a disruption happening in business and in safety, the impact and influence of Big Data, AI, and analytics. The third SBUG is AI and Safety. Through technology partners, by integrating the Standards, it will level up what people have access to. [17:23] The ASSP's traditional routes are through the safety professionals. By putting Standards-Based User Groups in the hands of the reporting systems they have to use every day, that is scaling in a way that has never been done before. [18:06] The focus of the Standards-Based User Groups is scaling great knowledge in a framework denied by the industry. [18:16] Justin says it becomes a strategic risk management function. Jennifer says it is built into enterprise systems to drive action and make better decisions. [18:30] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [18:51] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [19:06] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [19:18] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [19:27] Let's Conclude Our Interview with the American Society of Safety Professionals CEO Jennifer McNelly! [19:47] Justin points out that June is National Safety Month. Jennifer thinks every day is National Safety Day! National Safety Month puts a consistent spotlight on safety. She believes safety professionals need more celebration. [20:34] Jennifer loves to tell their stories. She is grateful to any safety professional and to anybody in the ecosystem listening today. Thank you for everything that you do. [20:48] June is coming, and we are not done. Jennifer often talks about the gap. She uses the roots of ASSP and the Triangle Shirtwaist Factory Fire as a real example that the gap is always going to exist. [21:12] Jennifer speaks of the Triangle Shirtwaist Factory Fire. It is the roots of the ASSP. There remains a building on the corner of NYU where about 149 individuals perished jumping out of windows because the doors were locked. It is the foundation and grounding of safety in the U.S. [21:36] Jennifer repeats that it is a real example of the gap. A couple of years ago, the ASSP Board of Directors went to the dedication of the building. Every year, Taps is played, and the ladder goes up, and it stops at the sixth floor. [21:49] You see the bunting and the gap between where we are today and where they were then. Someone next to Jennifer said, "But it needs to go higher!" That's the point. There is always a gap because business is dynamic and ever-changing. [22:06] Our responsibility as safety professionals and associations is to fill the gap and get ahead of it. With serious incidents and fatalities, the data has been flat for 10 years. Let's do something different. [22:23] Let's think about the principles of prevention through design and crack the C-Suite decision-making. Jennifer talks about safety as good governance. How safety succeeds is about the economic decision-making process. [22:44] Jennifer says it's got to be built into business in every way, shape, and form. Safety is never a moment or a one-and-done. It is a part of every part of business decision-making. [23:07] NIOSH does tremendous research on the future of work and how dynamic it is. Every year, Jennifer calls senior executives and talks through critical things. She does that because research says one thing and the ASSP membership says another. There's a gap. [23:28] Often, in that gap, Jennifer hears the term "research to practice." That leads back to the Standards-Based User Groups. What does the research say, what does the data say, and how do you scale it?  [23:42] There are several forces at play when looking at what's shaping the world of work. There's workforce instability; a fluidity that never existed before. It's one of the biggest emerging risks Jennifer sees. [24:02] Next is the fact that safety is not a metric. Then there's the pace of change and technology, and the influence of leadership. Jennifer believes that leadership happens in every role and function. How do we empower individual and corporate leadership? [25:15] If a company is doing minimal compliance with the law, data tells us that's not enough. Jennifer said a volunteer was excited to tell her they had removed cell phones from a site. But cell phones can be used to photograph risks you hadn't seen. [25:54] First, understand what problem you are trying to solve. Is it technology looking for a problem, or a problem looking for a solution that the technology enables? That's the approach ASSP is taking. [26:13] If we continue to have individuals die every year, falling from heights, how do we solve that through technology, because somewhere in that complex system, things are not where they need to be. That's a statement of forward motion. [26:39] Jennifer says she thinks there is a huge opportunity, but it needs to be ethically used, transparent, and clear what problem we are trying to solve. AI in safety isn't new. ASSP worked with MakUSafe AI for three years as they started studying technology advancements in safety. [27:04] Jennifer says wearables have been around "forever." They're a good practice. Someone has seen the problem and identified the solution, and our challenge is replication, application, and scale. ASSP is striving toward that and how technology can enable it. [27:24] Jennifer says guardrails are something we hear from membership all the time. Jennifer wants it to be done in a way that integrates it seamlessly, not a new shiny penny. Jennifer is very careful to make sure changes are made at every level. This isn't a blame-the-worker approach. [27:53] This isn't Big Brother is watching somebody in the workplace. This is about empowerment in an era of action. How does information become a learning opportunity to understand A + B + C + D? [28:18] Jennifer says when she thinks of behaviors and actions, she thinks of the C-Suite decision-making. [28:26] What does the Board of Directors governing an enterprise know and understand about the human capital management and decision-making on the capital investment side of safety in the workplace? [28:39] Justin notes registration is open for Safety 2026, held from June 15th through 17th in Anaheim. It's the 65th Annual Conference and Expo. Jennifer calls it a Safety Revival! For Safety members, coming together to learn, connect, and grow gives a unique sense of belonging. [29:19] Jennifer calls it a battery-filling, energizing, impact like no other. It's a great opportunity to see what is on the leading edge and solve problems. The Expo is not a sales pitch. Everybody on that floor has to have a reason and something to share with safety professionals. [29:45] Jennifer describes the 200 classes. There are over 700 program applicants each year. There's too much content and not enough time. There's top-notch technical content and the opportunity to connect with someone that you know you can call and get an answer from. [30:20] Jennifer's favorite thing is to run around, hear stories, and take selfies. It truly is a welcoming and impactful event. [30:32] Jennifer says she's the reason people stop the second they walk in the door. She reminds them why they're there. Last year, she wore an ASSP pickleball outfit to show it's about not just being together but also having fun. Sometimes we forget that connection and fun. [31:14] People are going to learn, but have a great time while you're doing it! Jennifer says she will see everybody onstage! Anaheim will be the place to be! [31:29] The link to the 65th Annual Conference and Expo for Safety 2026 is in this episode's show notes. Justin says it has been such a pleasure to connect with you, finally, and get the word out for National Safety Month. We're priming for National Safety Month. [32:07] Special thanks to ASSP CEO Jennifer McNelly for joining us here on RIMScast! There are lots of links in this episode's show notes. Visit ASSP.org for more information, as well as the Safety 2026 Conference at Safety.ASSP.org. [32:27] Also in this episode's show notes are the links to RIMS coverage of Worker Safety and prior coverage of National Safety Month. A lot of this information is evergreen, so I hope you'll check it out. [32:39] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [33:08] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [33:25] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [33:43] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [34:00] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [34:14] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [34:26] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | rimscanadaconference.ca | Submit Your Session by May 19! RIMScast on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒Sept. 2026 Cohort | Led by James Lam 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Register Now! ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Risk Management Magazine | Contribute RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada – Episodes Now Live RISK PAC | RIMS Advocacy www.assp.org | safety.assp.org | June 15‒17 "ASSP Publishes First U.S.-Based Standard on Risk Assessment and Management" Jennifer McNelly — ASSP Bio Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep | June 9‒10 RIMS-CRMP-FED Exam Prep with AFERM | June 16‒17, 2026 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops Upcoming RIMS Webinars: "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules" | May 21 | Presented by Global Risk Consultants "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction" | May 28 | Presented by Zurich RIMS.org/Webinars   Related RIMScast Episodes: "RIMS Risk Manager of the Year Jeff Bray" "Risk Leadership on the Construction Frontlines with Cynthia Garcia" "Rubber Meets Risk: Lessons from John Baldwin of Discount Tire" "Company Safety and RIMS Chapter Leadership with Tamieka Weeks" "Security Risks with William Sako" "Safety and Preparedness in 2024 with National Safety Council CEO Lorraine Martin" "Opioid Awareness and Workers Comp Risks with Raji Chadarevian of the NCCI"   Sponsored RIMScast Episodes: "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" (New!) | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against An Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Jennifer McNelly, CEO, American Society of Safety Professionals   More from ASSP:   Standards-Based User Groups (SBUGs) News release: ASSP Announces Strategic Framework to Drive Safety Beyond Compliance; Avetta Collaboration Provides First Industry Proof Point Webpage: Standards-Based User Groups   AI white paper News release: ASSP Releases White Paper on AI and the Evolving Role of EHS Professionals White paper: AI and the Evolving Role of EHS Professionals.pdf   2026 Corporate Listening Tour report News release: ASSP Report Identifies Five Critical Themes Shaping the Future of Workplace Environmental Health and Safety Webpage (with 2026 report): ASSP Corporate Listening Tour   Production and engineering provided by Podfly.

In this episode of THE MENTORS RADIO, Host Tom Loarie talks with Horst Schulze, the legendary founder of the Ritz-Carlton hotel group, and author of Excellence Wins, as he shares his humble and amazing story of how – and why – he set the gold standard for customer service that ultimately led to the creation of the most iconic hotel brand in the world… and it all began with a dream at age five! Horst began his illustrious career as a busboy. How did he end up founding the Ritz-Carlton? What did he learn about leadership, business structure, people management, genuine motivation, financing and surviving amid brutally tough times? All these lessons and learnings—and more—are packed into this episode. LISTEN TO the radio broadcast live on iHeart Radio, or to “THE MENTORS RADIO” podcast any time, anywhere, on any podcast platform – subscribe here and don't miss an episode! SHOW NOTES: HORST SCHULZE: BIO: AAE Speakers Bloomberg BOOK: Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, by Horst Schulze ARTICLES: “Former Ritz Carlton President Horst Schulze Talks About The New Frontier In Luxury Hotels“ – Forbes “The Second Act Of Horst Schulze Is Finally Taking Off” – Forbes WEBSITE: https://horstschulze.com/ “Industry luminaries regard Horst Schulze as the leading hotelier in the world, but his influence extends far beyond the hospitality business.” —Dr. Tim Irwin, New York Times bestselling author and leadership authority

Welcome back to Travel Stories with Moush and what a way to kick off Season 7! For our very first episode, I am joined by Meerah Ketait, Head of Retail & Leisure at dnata Travel and one of the most influential voices in the travel industry in this part of the world. With years of experience curating extraordinary journeys for all kinds of travelers, Meerah doesn't just know travel, she lives it. From family getaways to once-in-a-lifetime adventures, she brings it all to the table in this conversation. Episode Highlights & Destination Gems: 1. The Maldives - Not just a Honeymoon Destination. Meerah says that the Maldives is for everyone - families, couples, solo travellers and groups.   • Beach villas offering covered, private access - ideal for families seeking privacy • Kids clubs catering to all age groups, from toddlers to teens • Options for every budget - from Hard Rock Maldives to Ritz Carlton and Patina • Just a 4-hour flight from Dubai - perfect for long weekends and short Eid breaks 2. Japan – A Once-In-a-Lifetime Destination. Over 37 million tourists visited in 2025, with forward bookings already being made 1-2 years in advance • Cherry blossom season in March is peak time, book ASAP or risk missing it entirely • Classic itinerary: Tokyo (world-class shopping) → Kyoto (bamboo gardens, temples) → Osaka → bullet train experience • Rich in culture, history, culinary depth and cutting-edge innovation 3. Aurora Lights / Northern Lights — THIS(2026) Is the Year! The solar cycle peaks in 2026, meaning Aurora frequency is at its absolute maximum RIGHT NOW. • The next peak won't be until the 2030s, so if it's on your bucket list, the time is now • Book as early as possible for winter departures coz availability is filling up fast 4. Uganda & Rwanda – Gorilla Trekking A physically demanding but life-changing experience, hiking through rainforests to spot gorillas in their natural habitat. • Suitable for ages 15 and above • Not your typical holiday but one that will shift your perspective on the world entirely 5. Kenya – The Great Migration Witnessing millions of animals migrate across the wild is a truly once-in-a-lifetime natural experience. • A bucket list moment for wildlife enthusiasts. 6. Gulf Cruises - The Perfect Introduction to Cruising Top recommendation for first-time cruisers - start with a Gulf cruise. • Ports include Abu Dhabi, Doha and Bahrain — close to home, familiar, and a great way to experience life on a moving hotel • Ideal for families, groups and couples alike 7. South Africa - Underrated & On the Rise One of dnata's top-selling international summer destinations in 2025. • Incredible value for money. Cape Town has an amazing coastline, world-class safaris and game drives • A destination for every budget, with outstanding food   8. Morocco - Quiet Luxury Meets Vibrant Culture Bustling souks in Marrakech to ultra-luxe resorts like Royal Mansour. • The Atlas Mountains, stunning beaches and rich cultural flavours • A destination that is deeply underrated and deserves far more attention 9. Thailand — The Ultimate Culinary Destination • From Michelin-starred restaurants to family-run street food stalls • Night markets, food markets and dining-led itineraries make this a foodie's paradise 10. Italy - The Soul of Slow Food Rome and Florence both deliver equally on culinary richness • dnata curates dedicated culinary itineraries like pasta-making classes, dough-rolling sessions and cooking with local Italian grandmothers 2026 is the UAE Year of Family and the team at dnata Travel are making it their mission to help families make the most of it.   Connect with dnata Travel: www.dnatatravel.com https://www.instagram.com/dnatatravel/ https://www.facebook.com/dnatatravel https://www.linkedin.com/company/dnatatravelgroup/ https://www.youtube.com/@dnatatravel Thank you for tuning in to the Season 7 premiere of Travel Stories with Moush. If you loved this episode, please hit subscribe on your favorite podcast platform and leave us a rating or review - it truly helps us reach more travelers like you.   Drop a comment and tell us which destination from today's episode is going straight to your bucket list? Stay connected with me on https://www.instagram.com/moushtravels/ to find out who's joining me next week.   Explore all past episodes and destinations here: https://podcasts.apple.com/ae/podcast/travel-stories-with-moush/id1691525895 https://open.spotify.com/show/1pAUXiXuRLv1E9WFznWm7T?si=qA_E3Cf8RqKT97pUJcINxQ https://www.youtube.com/@travelstorieswithmoush Until next time…safe travels and keep adventuring.   "Want a spotlight on our show? Visit https://admanager.fm/client/podcasts/moushtravels and align your brand with our audience."Connect with me on the following:Instagram @moushtravelsFacebook @travelstorieswithmoushLinkedIn @Moushumi BhuyanYou Tube @travelstorieswithmoush Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The conditions service members live in directly affect Military readiness and national security. It's the responsibility of Congress to authorize military funding to ensure the warfighter has what they need in combat and at home. Every decision impacts the strength of the force and their families.In this episode, Fran Racioppi sat down with Representative Mike Levin, who serves California's 49th District and sits on the House Appropriations Committee, Subcommittee on Military Construction and Veterans Affairs to discuss the policies and decisions shaping today's military bases. From investments in infrastructure at Camp Pendleton to broader oversight of Veterans Affairs, Congressman Levin outlines why improving living conditions, facilities, and support systems is essential to maintaining a ready and capable force.Our conversation explores the responsibility of leadership to develop a culture where reporting substandard conditions is encouraged. We also discuss the broader role of Congress in overseeing military operations, and the importance of transparency, strategy, and accountability when American forces are deployed.Congressman Levin shares his perspective on the war with Iran, his views on the need for checks and balances, and the growing divide that has made bipartisan governance more difficult. He emphasizes that strong institutions require leaders willing to put mission over politics and to ensure that the constitutional framework guiding military action is upheld.This is a conversation about leadership, accountability, and the systems that support those who serve. It is about ensuring readiness not just on the battlefield, but across the entire force.Highlights:0:00 Introduction1:53 Welcome to the Jedburgh Podcast3:19 California's 49th District6:34 Improving Military Housing14:25 Status of the Iran War19:37 Is Iran A Direct Threat To The US?22:08 Iran's State Sponsorship of Terrorism25:20 Negotiating with Iran28:41 Bridging the GapQuotes:“It is imperative that we treat our veterans and military families with absolute respect.”“We've got real issues with barracks.”“We're not looking for the Ritz Carlton. We're just looking for a decent place.”“The average member of the military needs a decent place where they can live.”“The challenge is the lack of clarity about what they're being asked to do.” “They didn't brief us on what the plan was going to be.”“It's a war that is unauthorized. It is a war without a clear exit plan.”“What damage have we done to our allies around the world? A lot.”“We know less today than we did before the war began.”“The question is whether or not the military has actually made it a worse problem or has it actually ameliorated the problem.”“The Iranians have been a horrible regime.”“I don't think the President has enough people around him telling him what he needs to hear, not what he wants to hear.”“Use of military force should be last resort always.”“I am personally never going to see the other side as my enemy. I see them as my political opponent.”“Running the United States is not an easy challenge.”The Jedburgh Podcast is brought to you by OneBrief; enabling military leaders to make innovative, informed and deliberate decisions faster than ever before. Superhuman command wins wars.Follow the Jedburgh Podcast and the Green Beret Foundation on social media. Listen on your favorite podcast platform, read on our website, and watch the full video version on YouTube as we show why America must continue to lead from the front, no matter the challenge.The opinions presented on the The Jedburgh Podcast and the Jedburgh Media Channel are the opinions of guests and host Fran Racioppi. They do not necessarily reflect the opinions of the Green Beret Foundation and the Green Beret Foundation assumes no liability for their accuracy, nor does Green Beret Foundation endorse any political candidate or any political party.

Myles kicks things off with an observation about Millennial dads and their specific choice of headwear. Then, Tyler gives a full rundown of his recent vasectomy, answering the ultimate question: "Is it actually worth it?" Later, Ryan jets off for a sales meeting, and we discuss the possibility of buying Spirit Airlines. To wrap up, we dive into patron questions covering everything from staying at the Ritz Carlton to Tyler's past jobs and how to build the ultimate pontoon boat.Go to shadyrays.com and use code "ybr" for 50% off 2+ pairs of polarized sunglasses.

Welcome to the latest episode of the Food and Beverage Magazine Podcast, hosted by James and Olivia, your trusted Food and Beverage Magazine Editors. In this week's episode, the Food and Beverage Magazine Editors explore a massive week of news across culinary milestones, experiential travel, and shifting consumer trends.We start in the hospitality and restaurant sector, celebrating the 70th anniversary of Bern's Steak House, a Tampa institution known for its massive 7,000-bottle wine collection and impeccable culinary consistency. We also cover the highly anticipated reopening of Santa Monica's iconic Circle Bar dive club, and the refined coastal vision of new Chef de Cuisine Quentin Diez at the Forbes Five-Star acclaimed Aurelia at Castle Hill.In hotel and travel news, we discuss the multimillion-dollar 125th-anniversary renovation of Waikiki's historic Moana Surfrider, alongside the immersive new wellness and culinary experiences at The Ritz-Carlton, South Beach. For those seeking the ultimate adventure, we dive into the launch of The Manta Resort's new eco-friendly Underwater Room off the coast of Pemba Island, Tanzania.We then analyze major shifts in the consumer packaged goods and food technology space. Our hosts examine how the rise of GLP-1 medications is fundamentally altering consumer eating habits and driving demand for single-serve and portion-controlled packaging solutions. We also share insights from the Viva Fresh Expo on how the concept of consumomics is reshaping the future of the fresh produce industry.In branding and partnerships, we highlight Chef Boyardee's new line of convenient Skillet Meals for families, Lawry's heartwarming Mama Said Lawrys cookout campaign featuring Wiz Khalifa and his mother Peachie, and the power of lasting brand impressions through Steelberry's custom, high-quality ornaments. Finally, we round out the episode with key strategic moves, including Lavazza becoming the exclusive coffee provider across all cabins and lounges for American Airlines, and Oak View Group appointing Katie Harel as the Managing Director of its UK hospitality division.For full articles on these stories, exclusive insights, and daily industry news, always make sure to visit fbmagazine.com. Thank you for listening, and remember to bookmark fbmagazine.com so you never miss the latest trends in the global hospitality world.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin takes the opportunity of RISKWORLD 2026 to interview on-site two session co-presenters, Sandy Avina and Angel Guerra, and a fellow podcast host, Joel Appelbaum. Sandy and Angel co-wrote a book, Riskfetti: Risk Management for the Rest of Us, which comes out on May 18th. They discuss their careers, how they came to team up to write, and why this book, now. Justin and Joel discuss Joel's career in risk, from underwriter to Chief Content Officer at the International Risk Management Institute (IRMI) and podcast host of The Edge of Risk. Listen for thought leadership on communicating risk to business professionals and translating complex risk research into media content.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] About this episode of RIMScast. It was recorded live, on-site at RISKWORLD 2026, in Philadelphia. It's one of my favorite episodes of the year. We will be joined by a range of guests. But first… [:43] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep Course will be on May 13th and 14th. The popular CBCP and RIMS-CRMP Exam Prep Bootcamp will be held from May 18th through the 21st. The next RIMS-CRMP Exam Prep Course will be held on June 9th and 10th. [1:02] Links to registration are in this episode's notes. [1:05] Webinars. On May 14th, Origami Risk will return with a new session, "Future-Proofing Your Risk Program: Keeping Pace with Scale, Complexity, and Visibility." [1:17] On May 21st, GRC returns to present "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules." [1:27] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:41] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:00] On with the Show! We are live on the exhibit floor at RISKWORLD 2026 at the Philadelphia Convention Center. There's a lot of great energy. That energy transferred from the stage to our booth! My first guests are from our LA RIMS Chapter, Sandy Avina and Angel Guerra. [2:23] Sandy and Angel co-presented the session on Tuesday, May 5th, "Between Truth and Trauma: Investigating the Invisible." RIMScast caught up with them right after they came off the stage to discuss the state of mental health claims and get a preview of their new book. [2:37] Sandy and Angel co-authored the book coming out on May 18th. It's called Riskfetti: Risk Management for the Rest of Us. We're going to have a lot of fun! Let's get to it! [2:44] Interview! Sandy Avina and Angel Guerra, Welcome to RIMScast! [2:58] Angel says this is her third RISKWORLD and she loves it! She last attended two years ago in San Diego. Sandy says this is her first time at RISKWORLD. She's trying to experience everything, and it's like trying to put ten pounds of sugar in a five-pound bag. She's getting there. [3:17] Sandy is The Riskfluencer on TikTok. [3:25] Angel has a business, Beauty and Beast in Business. [3:28] Together, Sandy and Angel make Riskfetti. [3:41] Angel started in the mailroom of SRS 20 years ago, moved through Claims, Operations Management, and Global Risk Management, and is now a VP at Arrowhead Evaluation, which does independent medical and risk consulting. [4:11] Angel's variety of experiences lets her see everything and gives her knowledge of risk management and the ability to manage a program well. [4:31] Right out of college, Sandy joined California's workers' compensation state fund as an adjuster. She loved it and started to learn other lines. She now works for California Schools JPA, a public risk pool supporting K-12 and community colleges. [4:54] Sandy leads the California Schools JPA claims program for property liability and workers' compensation. She loves it. [5:03] Sandy and Angel connected through LinkedIn. [5:25] Sandy and Angel presented a RISKWORLD session on developing the defense for psychological claims. Sandy says we're seeing the change in legislation for allowing mental-mental claims and not just physical-mental claims. [5:35] Dr. Ron Heredia was also on the panel. He spoke on how to crack defenses and properly investigate. There are red flags and also very truthful claims. As professionals, check your unconscious bias. Think about fact-finding without a specific agenda. [6:12] Justin points out that May is Mental Health Awareness Month in the U.S. Sandy partners wth Kind Souls Foundation, a non-profit that provides a warm, emotional support line for anybody with a work-displacing event. Sandy notes the struggles of the Sandwich Generation. [6:56] Angel says we see people are being a lot more open about mental health and self-care, but there's still a stigma to it. It's important to recognize that, not just in May, but throughout the year. [7:15] Justin mentions a guest from a couple of weeks ago who served in the Canadian military. He was very open about his Post-Traumatic Stress Disorder. They had a wonderful conversation about it. Justin doesn't want to bring it up if somebody doesn't want to talk about it. [7:40] Sandy says, when you have the conversations more often, and they're more open, people feel more comfortable bringing it up. [7:50] Sandy and Angel's session was "Between Truth and Trauma: Investigating the Invisible." Angel says a lot of people told them they were very happy with the session. They see increases in legislation that allow for more mental-mental claims, and it's a challenge to keep up. [8:11] Angel says having Dr. Ron Heredia with them gave a view of what it looks like from the employer's side. Are you investigating those claims, recognizing the importance of very clear documentation? If it's not in writing, it didn't happen. Have a doctor help with questions to ask. [8:43] Riskfetti: Risk Management for the Rest of Us is coming out on May 18th. Sandy says she and Angel both started in claims, and they found that a lot of employers they spoke to didn't know risk management. They didn't understand their coverage or insurance, or how it works. [9:12] Sandy says a lot of the education in the industry today is very academic and is meant for the risk managers. Employers are not going to go get their CPCU or take webinars on coverage or understanding endorsements. They assign someone else to do it. It's split in the organization. [9:35] Sandy says nobody is speaking to that audience from a layperson's perspective in a way they'll be receptive to. Sandy said we wanted to make that information accessible, so we created a book that is fun, engaging, and more accessible for business owners. [9:49] Angel says they used case studies, fun stories of claims they had managed or others had managed. It's very engaging. People say they've read the book and laughed. It's for HR Managers, Safety Managers, and CFOs, who don't understand insurance but have responsibility. [10:41] Angel's advice for beginning risk professionals: Find a community of individuals who are willing to support you and talk about the hard things and cheer you on when you're not sure if insurance or claims is where you want to be. It's not an easy industry, but a wonderful industry. [11:00] Sandy's advice for the young generation is to make content about this industry. If you are working in this industry, make your TikToks and post on socials. We need to hear from that generation. It democratizes the flow of information. They already do it for their personal life. [11:18] Sandy says, talk about your experience. I want to know what it's like for somebody coming into the industry right now. I know what it was like 23 years ago; I want to know what it's like now. That's the best way to get that information out there. We want to know those opinions. [11:40] Justin says, I love what you're doing. You've got a lot of great energy! Angel, Sandy, thank you so much for joining me on RIMScast. You were wonderful guests! I hope to see you again next year. [12:04] A Quick Break! There are so many other wonderful RIMS events coming up in 2026. The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [12:25] Register now for the Second Annual RIMS Texas Regional Conference, to be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [12:39] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [12:53] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [13:10] Save the dates October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are already open. The call for educational sessions has been extended to May 18th. Early-bird registration will open in June. [13:29] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [13:44] The RIMS ERM Conference 2026 will be held on November 18th and 19th in Columbus, Ohio. Details will follow. [13:52] Our final guest is Joel Appelbaum, Executive Vice President and Chief Content Officer at IRMI, the International Risk Management Institute! Joel is the host of IRMI's podcast, The Edge of Risk. He was formerly a Chief Risk Officer. [14:10] We are going to talk all about our shared interests and the importance of risk management education, and some of the trends that are emerging, some that are overhyped, and what he's seeing on the risk landscape. Let's get to it! [14:23] Interview! Joel Appelbaum, Welcome to RIMScast! [14:28] Joel Appelbaum is the Executive Vice President and Chief Content Officer for IRMI. Joel says he is used to asking the questions; he says it will be really cool to be asked the questions. [14:47] Joel is the host of The Edge of Risk. When they launched, six years ago, the idea was to come up with more relevant content, quickly, by talking to leaders. In the last year, it has grown by 60%. There's a need for insurance podcasts. It's still growing. [15:24] Justin notes that Elise Farnham was a recent guest. Elise teaches for RIMS. Justin says insurance podcasts share the same space, and there's some natural crossover. Justin and Joel sat together the day before at the main stage keynote. [15:53] Justin asks Joel about his having been an Enterprise Chief Risk Officer, when Enterprise Chief Risk Officers first came into vogue. He felt there were not a lot of resources for being a good ECRM, after coming from an underwriting background with CPCU and IRMI. [16:22] It was a challenging time. Joel cites Adam Grant's theme of low ego but honestly trying to help. Joel remembers bringing up to his boss that IT could be a risk, and being yelled at by his boss for about an hour for yellow-flagging IT. [16:53] Joel loves where Enterprise Risk Management has gone. It's necessary to identify risks in a positive way and deal with them proactively. [17:06] Joel says when it started, it was a rough job. Asking people what keeps them up at night, and sharing that with the board regularly, people weren't ready for it. It's a necessary and important job, but Joel found it to be one of the most challenging, alone on an island. [17:30] Joel thinks everyone who's been an Enterprise Chief Risk Officer or Risk Officer will tell you they do it with very few resources. Joel is glad to have an organization like RIMS to help. [17:50] Joel says he was in a lot of positions that IRMI serves. He was a Product Officer, an Enterprise Chief Risk Officer, a Chief Underwriting Officer, and a Chief Actuary. He did a lot of great things with a lot of great people. None of that prepared him to be a Chief Content Officer. [18:17] Being a Chief Content Officer is about writing and deep research. Joel works with people who research all day. [18:29] Joel learned that there's a disconnect between deep research and understanding coverage and analysis well, and practical insights and thought leadership for how it works in the real world. Parsing it and putting it together, and communicating it is the challenge. [18:53] Joel says it was a bit bumpy coming in and changing the way that IRMI approached things. Joel speaks of his joy of working for Jack Gibson at IRMI. [19:15] Joel says trying to put all the research into writing, keeping it up to date, making it useful, and changing it from just research to practical insights was challenging. It's been a great challenge, and he loves it. [19:29] Joel says he loves being at IRMI and working with people in the industry every day, trying to understand what they need. [20:16] Joel says he struggled with translating research into print, CE courses, and conferences. That takes time, and they need to be updated with the times, as well. A podcast can be simple. Yesterday, Justin and Joel came up with six or seven relevant questions and were ready to go. [20:48] Joel says podcasts fill the gap for the on-demand, necessary knowledge somebody might be seeking on the go. Joel's 30-something children listen to podcasts in the car or while they're exercising. You don't have to sit. Joel likes to do 20- or 30-minute Edge of Risk podcasts. [21:35] Joel says you can cover a very specific, timely topic. It doesn't take the effort of doing a research project or writing a book. Getting it to print takes time. If something changes in war, terrorism, or cyber, you can have a new podcast out in a day. [21:54] Justin says he finds it very gratifying when a guest's words on RIMScast are cited in a white paper. Seeing a reference to something he has done is very gratifying. Joel agrees. [22:10] Joel feels like it's such an honor to meet with thought leaders in the industry, sit down with them, and ask them questions. Joel says he gets great knowledge, meeting them, and learning a little bit about them personally. [22:43] Joel says it's gratifying when young professionals come up to him saying they know him from the podcast. Justin mentions people hearing him talking in the halls at RISKWORLD or RIMS events and recognizing him as the RIMScast guy or the webinar host guy. [23:26] Joel says AI has been a little overhyped. We all need to understand how to use it, but it isn't going to provide all the answers. A guest on his podcast told him at RISKWORLD they're going all in on AI for learning. [23:55] Joel says he gets that AI can be a quick fit for the answer you need. It's the right tool for the right time, but all risk managers know you have to have a lot of tools in your tool kit. AI doesn't replace foundational knowledge. [24:16] Joel's MBA helped him understand the other disciplines in the organization, to know when he was getting good information or bad information, and how to talk the language. [24:35] Joel believes that RIMS certifications and IRMI certifications help risk managers and insurance professionals understand the foundational knowledge. Then they know if they're getting a good answer from the AI. [24:50] Joel says that AI is trained on the internet. The internet has some flaws. Joel predicts AI will hit a learning curve. You're not getting the latest and greatest insights from RIMS or IRMI just writing a white paper on a new topic. Are you getting your AI from a reliable data source? [25:25] Joel advocates for using AI on IRMI material. They have an AI agent in beta now. IRMI has ReferenceConnect for its customers. AI is a good tool, but it's overhyped as a solution for everything. It's not going to solve all the problems. [26:00] It's a great tool if you're using it to gather data. Joel went to a great session at RISKWORLD with LineSlip about bringing all your different brokers' information together so you can get real insights. AI is a great tool to be used at the right place, at the right time. [26:23] You can't have it write all your letters because it doesn't sound like you. [26:37] Justin says an issue that's top of mind for him is PFAS, forever chemicals, because we need water to live. The second our water supply is bad, we've got much bigger problems. [26:52] Joel says Marsh did a presentation at an IRMI conference talking about how widespread the PFAS problem is. It should be on everybody's risk radar. Joel has put more filters in all of his houses. [27:21] Justin says Third-Party Litigation Funding is an emerging risk for RIMS. Joel has also done several podcasts on that. Liberty Mutual likes to call it Legal System Abuse. They had a great podcast on it with The Edge of Risk. [28:04] Joel says the concerning aspects are inflated awards and nuclear verdicts. ISO has introduced a new endorsement on disclosing third-party litigation funding. We've always needed tort reform. Joel thought that as an Enterprise Risk Manager, 20 years ago. [28:39] Joel says if you look at how all the other countries do it, the United States has a problem. It's really important to solve it. Insurance is a fundamental backstop and assistance to business. If the problem continues, insurers may start declining. How do you find solutions? [29:10] Joel thinks one of the solutions is to determine the appropriate amount of an award. Does $200 million make up for something where $2 million would suffice? [29:33] Justin says that he and Joel met up at the keynote with Adam Grant. They both enjoyed the keynote. Adam Grant spoke of unpleasant truths we may not want to hear. There's a difference between being loyal and being honest. [30:26] Joel doesn't have a problem delivering the unpleasant truths, but it has not always been great for his career. Joel says that in a lot of big corporate organizations, people want their allies with them. A new Chief Officer comes in and brings loyal friends with him. [30:54] Four or five years of being coddled later, the officer is gone. Joel worked for CNA for four different CEOs. Joel learned that integrity matters. He says if you communicate out of frustration or anger, it comes across wrong. [31:35] Joel says what he loved about Adam Grant's message is that people need to deliver the truth in a way that is kind and fair, and not fake. The people who tell you what you want to hear and that you're the greatest ever are the people you need to "get rid of." [32:08] Joel tells people that the knife gets sharper against the steel. Joel wants somebody who's sharpening the skill. He has to work harder for it. That's who he likes to surround himself with. Joel has his "board of governors" he goes to for help as a sounding board. [32:58] Leaders who surround themselves with yes-people are not going to last long. Justin asks about the compliment sandwich. Joel likes it if it doesn't come off as fake. Ask AI what's a fair way to deliver this, a compassionate way to give feedback. AI can give unbiased feedback. [33:45] Justin shares an experience where he successfully used AI to shorten and change the tone of an angry email message before he sent it. He was very pleased with the result, and the response was "OK." Joel admits he has delivered a lot of career-shortening emails. [34:44] AI should be thought of as a sounding board. Justin thinks the students coming into the profession probably already do so. Joel says certain types he has worked with don't handle negative feedback well from their peers. AI might be the best way for them to respond. [35:25] Joel has been to about 10 RISKWORLDs. He says the vibe this year is awesome. He feels there's a lot more opportunity for small connections. He loves the smaller talks. The conversation pods are great. There's always lots to learn, interesting people, and friends. [36:07] I love what you do at IRMI. Thank you for joining our show, RIMScast! I think very highly of your show. We've had a lot of the same guests. You're wonderful, and I appreciate all of your support! [36:35] Thanks again to all of our guests here on this special episode of RIMScast, produced live on-site at RISKWORLD 2026. We look forward to seeing you all in New Orleans next year for RISKWORLD 2027! [36:47] Be sure to check out last week's episode of RIMScast, featuring Risk Manager of the Year, Jeff Bray of Prologis. [36:53] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [37:22] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [37:40] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [37:58] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [38:14] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [38:28] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [38:40] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RISKWORLD Playlists:

We've been told there's a ceiling on how many deep client relationships an advisor can maintain — that human cognition has hard limits, and trying to exceed them means sacrificing quality for quantity. In this episode of The FutureProof Advisor, I challenge that assumption directly, drawing from a period in my own career when I absorbed a significant increase in client families and discovered that the real bottleneck wasn't my capacity for connection — it was the administrative weight surrounding every relationship. When that weight is lifted, something different becomes possible.The cognitive load that drains advisors isn't the human work. It's the tactical work masquerading as relationship management — email triage, information gathering, follow-up coordination, and the endless operational friction that surrounds every meaningful client interaction. I explore how AI and intentional system design can absorb that friction, not to make advising more mechanical, but to make it more human. Organizations like the Ritz Carlton have proven that deeply personalized experiences can scale — not by reducing standards, but by building infrastructure that makes those standards repeatable.The takeaway isn't that technology replaces depth. It's that technology protects it. When advisors are intentional about what they do with the time AI creates — investing it in genuine connection, emotional intelligence, and the kinds of conversations that can't be automated — the ceiling on meaningful relationships rises considerably. Scale and depth don't have to be a tradeoff. With the right systems underneath them, they can reinforce each other.

Ladies and gentlemen, welcome to The Kevin Jackson Show, where we take today's headlines, flip them over, shake out the loose change, and somehow still come up richer than the people running the country.Let's start with a little aviation eulogy. Cue the soft violin, maybe a single overhead bin creaking in the distance…Spirit Airlines… is gone.Flatlined. Toe tag. Curtain call at 30,000 feet.Now Spirit wasn't exactly the Ritz-Carlton of the skies. Nobody ever said, “You know what would really elevate this anniversary trip? A middle seat on Spirit with a guy eating tuna out of a Ziploc.” No. Spirit was the airline equivalent of a gas station hot dog… you knew what you were getting into, and yet somehow, it still surprised you.It was cheap. It was chaotic. It was… honest.And yes, it had a reputation. You'd go to the gate and it looked less like boarding a plane and more like casting for a reality show titled “Who Packed Their Entire Life Into a Carry-On?” Fights at the counter? Legendary. Viral before viral was even trying that hard.But here's the question nobody in power bothered asking: Did people fly Spirit because they loved it… or because it was the only thing they could afford?See, Spirit wasn't just an airline. It was a pressure valve for the middle and working class. It was the difference between “I can visit my family” and “I'll just FaceTime them and pretend my Wi-Fi froze when it gets emotional.”And now? That valve is gone.And somehow, in the twisted funhouse mirror of modern politics, this is being celebrated.You've got Elizabeth Warren out there practically popping champagne, calling this collapse a “win for consumers.” A win. That's right. Because nothing says “victory” like 14,000 people updating their résumés while ticket prices quietly double in the background.That's like burning down a grocery store and calling it a diet plan.Let's rewind the tape a bit.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Join Tony Gapastione in conversation with 2026 Sundance selected film: TAKE ME HOME. Written/directed by Liz Sargent. https://takemehomefilm.com/Liz Sargent is a Korean-American adoptee and award-winning filmmaker whose work delves into adoption, disability, and family dynamics. With a background in choreography, she brings emotional depth to her storytelling, shaped by her experience as the middle child of eleven in an intersectionalfamily.A two-time NY EMMY winner (2020 & 2021), Sargent is also a HALF Initiative Mentee (2022 & 2023), an MSSNG PCES AICP Mentee (2023), and NBCU's Launch Director (2024-2026). Her debut narrative short,Strangers' Reunion, (2019), was a personal adoptee film produced by Ritz- Carlton and Hearst under the mentorship of Mike Figgis, released in six languages worldwide.Her proof of concept, Take Me Home, premiered at Sundance (2023), won the Grand Jury Prize at American Cinematheque's PROOF FF (2024), and was the centerpiece at the White House to celebrate the 25th Anniversary of the Olmstead Act, where Sargent and her sister, the film's star, shared theirstories with key officials.The feature pitch won the largest production award in the world at AT&T Untold Stories at Tribeca FF (2025) and will world premiere at Sundance in U.S. Dramatic Competition 2026.

Success can quietly damage a marriage if couples aren't intentional.In this episode of Close The Deal, Rock Sandretto shares the commitment he and his wife are making to protect their relationship while continuing to grow multiple businesses together.After battling addiction during the opioid epidemic and spending time in jail, Rock rebuilt his life through faith, family, and entrepreneurship. What started as helping his wife run a salon eventually grew into a multi-location business with 65 employees and several vertically integrated companies.But somewhere along the way, Rock realized something many entrepreneurs eventually face:Every conversation became about business.Every trip became a working trip.And the relationship itself needed attention.The DecisionRock and his wife had to decide whether they would continue allowing business to dominate every part of life… or intentionally create space for their marriage outside of work.The CommitmentBy Q3, they're committed to hitting specific KPI goals across all their businesses for three consecutive months.If they hit the goal, they'll take a Ritz-Carlton cruise together for their 20-year anniversary.No business talk allowed.Who This Episode Is ForEntrepreneur couplesBusiness owners building with their spouseLeaders balancing growth and relationshipsAnyone rebuilding after addiction or failureHigh achievers trying to avoid burnoutWhat You'll LearnHow Rock transitioned from coal mining into entrepreneurshipThe leadership lessons behind scaling a businessWhy culture matters more than metrics aloneThe importance of protecting relationships intentionallyHow commitment creates accountability in life and businessKey Takeaways / ThemesThis episode is a reminder that success means very little if your relationships are falling apart in the process. Rock's story shows how intentional commitments, faith, and boundaries can completely change the trajectory of your business and marriage.Guest BioRock Sandretto is the co-owner of Salon 431 and several related businesses focused on salon products and distribution. Alongside his wife, he has helped scale the business into a thriving multi-location operation centered around leadership, mentorship, and culture.Quotes Section“You don't belong here.”“Failure and success go hand in hand.”“Are we sacrificing relationships just to grow the business?”Call to ActionListen now and visit CloseTheDeal.com to learn more about the commitments driving entrepreneurs forward.

The Story of Louis Diat: The French Chef Who Invented Vichyssoise in New York is the latest episode of Fabulously Delicious — and it tells the remarkable and largely untold story of one of the most influential French chefs ever to work on American soil. Louis Diat was born in 1885 in Montmarault in the Allier department of central France, spent forty-one years as head chef of the Ritz-Carlton Hotel in Manhattan, cooked for kings, presidents and the Prince of Wales, and in 1917 created crème vichyssoise glacée — one of the most celebrated cold soups in the history of fine dining — inspired by a childhood memory of his mother's kitchen in rural France.The episode follows Diat's extraordinary journey from a small town in Bourbonnais country, where he was waking up before school at eight years old to make soup, through his classical training at the Ritz Paris under César Ritz himself and the Ritz London, to his arrival in New York in October 1910 at just twenty-five years old. Within weeks he was head chef of the newly opened Ritz-Carlton, with Auguste Escoffier overseeing the inauguration of the restaurant. The story of how a childhood memory — his mother pouring cold milk into leftover potato and leek soup on warm summer mornings — became one of the most famous dishes in the history of French gastronomy is one of the most quietly beautiful origin stories in all of French food.The second half of the episode covers Diat's forty-one years at the Ritz-Carlton, his cooking for some of the most powerful figures of the twentieth century, the Chevalier du Mérite Agricole he received in 1938 for bringing French culinary culture to America, his time as in-house chef at Gourmet magazine from 1947, and the farewell luncheon he prepared for his kitchen staff on the day the Ritz-Carlton closed for demolition in 1951. It also covers the remarkable Diat family legacy — including his brother Lucien, who became executive chef at the Plaza Athénée in Paris and taught Jacques Pépin.Louis Diat is one of the great overlooked figures in French culinary history. The New York Times called him an artist of the menu and said he had raised the leek and potato to greatness. This episode is the full story of the man behind that tribute — and behind one of the most famous soups in the worldSend us Fan MailSupport the showMy book Paris: A Fabulous Food Guide to the World's Most Delicious City is your ultimate companion. This is a new 2026 update for the book and you'll find hand-picked recommendations for the best boulangeries, patisseries, wine bars, cafés, and restaurants that truly capture the flavor of Paris. You can order it online at andrewpriorfabulously.com For those who want to take things further, why not come cook with me here in Montmorillon, in the heart of France's Vienne region? Combine hands-on French cooking classes with exploring charming markets, tasting regional specialties, and soaking up the slow, beautiful pace of French countryside life. Find all the details at andrewpriorfabulously.comYou can help keep the show thriving by becoming a paid subscriber on substack where you'll also get fabulous extra content. Every contribution makes a huge difference. Join here at Substack , Merci beaucoup!Newsletter Youtube Instagram Facebook Website 

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews the RIMS 2026 Risk Manager of the Year, Jeff Bray, about his award and his career at AMB, which merged with Prologis early in his career. Justin and Jeff discuss how risk management earns a strategic seat at the table, how Jeff revived the ERM Program at Prologis, tying it to the business model, and how cross-functional risk management works at Prologis today. Jeff speaks of resilience in the face of polycrisis and climate risk, and working on what he has control over while being aware of the rest. Jeff shares his excitement for developing the next generation of risk professionals and about the amazing opportunity the risk profession holds for them today. Listen for insight on ERM, resilience, and building relationships.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] We hope you are listening to this episode of RIMScast while at RISKWORLD 2026, and we are gently reminding you to download the RIMS Events App to navigate the show successfully! [:29] About this episode of RIMScast. This is our annual Risk Manager of the Year episode. We are delighted to be joined by this year's honoree, Jeff Bray of Prologis. If you are listening to this on its release day of May 4th, you might see him onstage at RISKWORLD. But first… [:59] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep Course will be on May 13th and 14th. The popular CBCP and RIMS-CRMP Exam Prep Bootcamp will be held from May 18th through the 21st. The next RIMS-CRMP Exam Prep Course will be held on June 9th and 10th. [1:19] Links to registration are in this episode's notes. [1:22] Webinars. On May 14th, Origami Risk will return with a new session, "Future-Proofing Your Risk Program: Keeping Pace with Scale, Complexity, and Visibility." [1:34] On May 21st, GRC returns to present "Is Your Fire Protection Strategy Outdated? Emerging Risks Are Changing the Rules." [1:43] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:58] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:16] RISKWORLD 2026 is underway in Philadelphia, Pennsylvania! If you are here or on your way, be sure to download the RIMS Events App. It is free and publicly available. This will help you set your agenda and provide ample navigation through the Philadelphia Convention Center. [2:36] RIMS has also released its RISKWORLD Playlist, available through Apple Music and Spotify. Whether you want to get in the zone before RISKWORLD or relive the energy after it, these official RISKWORLD Playlists are available to keep the energy going. [2:53] Links are in this episode's show notes. [2:57] On with the Show! This is our special Risk Manager of the Year episode of RIMScast! This year's honoree is Jeff Bray. [3:08] Jeff is the Senior Vice President and Head of Global Risk Management at Prologis, a global leader in logistics real estate, with 1.3 billion square feet across 20 countries on four continents, and more than 6,500 customers focused on moving goods around the globe. [3:24] That is a lot of responsibility for one person, but don't worry, he's got a mighty team who shoulder it with him. [3:31] We're going to learn all about his work, the leaps and bounds he's made over the last 20 years, his involvement with the Spencer Educational Foundation, and what it takes to succeed in an increasingly uncertain world. We're going to have a lot of fun! Let's get to it! [3:46] Interview! RIMS 2026 Risk Manager of the Year, Jeff Bray, welcome to RIMScast! [4:07] Justin and Jeff met recently for his profile in RIMS Risk Management Magazine. [4:14] This episode is released on Day 1 of RISKWORLD. When people are listening to this, they might be seeing Jeff onstage accepting his award. Jeff says, first and foremost, he is looking forward to RISKWORLD; the award is a nice cherry on top. [4:37] Jeff is 20 years into his career, and he has only missed a few RISKWORLDs. [4:45] Jeff joined AMB Property Corporation in 2005, not knowing anything about risk management and knowing only environmental insurance, a few weeks before Hurricane Katrina. It was trial by fire. Then, Hurricane Rita and Hurricane Wilma hit. It was a transformational year. [5:34] There were two years in a row of serious hurricanes affecting the property insurance market. The challenges AMB had experienced transformed the way the insurance and risk management program has been run ever since. [6:02] AMB merged with Prologis a few years later, following a great financial crisis that occurred in June 2011. [6:32] Jeff says Prologis is an owner of logistics real estate. They don't operate any of the buildings. Jeff's purview is the 1.3 billion square feet of real estate in 20 countries, with around 60,000 assets. [6:47] Prologis has a couple of billion dollars a year of development activity. They have a renewable energy business and a digital infrastructure. [7:32] Jeff says it's critical to see properties first-hand. Warehouses are different in different countries, and seeing them helps solve problems when they arrive. Early on, he attended a captive owners conference in Bermuda, and meeting many peers accelerated his learning. [9:03] Through serving the business, Jeff built trust with senior leaders and the board. Jeff started by figuring out what people wanted or needed and helped them achieve it. He built strong relationships with every group; he's in lockstep with legal, finance, and business teams. [10:33] Jeff's risk team has seven members. He also has two members of the corporate security team. He has worked hard to grow the team as needed. He sees an opportunity with technology to scale the team's capabilities to focus on critical tasks. He's grateful for the team's efforts. [11:49] Risk management is centralized at Prologis. They operate as a consistent global program. Jeff is in San Francisco, with team members in the Bay Area, Denver, and one in Dallas. [12:45] Jeff says he takes advantage of every crisis and pays close attention to every near-miss. It's a reminder that this is why what we do is important. Sometimes it's all hands on deck. What can we do differently next time? [13:35] One big near-miss was a fire that arose from customer operations in a building, which didn't amount to much because the sprinklers operated properly. Jeff participates in Prologis's global safety board. They pay close attention to anything like a contractor injury. [14:06] June is National Safety Month. The Head of Safety of Prologis's Development Team plans Safety Month activities. Every project and team member will be involved. It sends a good message. They make it very clear to every contractor they hire that safety is paramount. [14:49] Justin says the leader of the ASSP will soon be a guest on RIMScast. Safety should be observed every month. Jeff says in the past, safety was something they focused more on when something happened, but now it's ingrained in the way they operate. It's not treated separately. [15:44] Jeff reestablished Prologis's ERM program. His ERM Committee is a sounding board with seven or eight global leads. The members are the Head of Internal Audit, the Head of Info Security, and others, who work closely across the risk register to ask, "What are we missing?" [17:14] The challenge in reactivating the ERM committee was getting the relevance right. For the first meeting or so, they brainstormed. Now it's operating at the right frequency with the right dynamic input. It will continue to evolve in every meeting. [17:55] They meet annually with the Audit Committee, and some years they meet with the Board of Directors. It evolves from the day-to-day Risk Register, working with the business teams. The Audit Committee and the Board are very invested in what the ERM Committee does. [18:34] ERM at Prologis is tied to what's relevant to the CFO, the Chief Legal Officer, and other stakeholders. With the CFO, it's tied to earnings per share and net operating income impact. Jeff is always looking at what the business is looking to accomplish and how ERM can support it. [19:17] A Quick Break! The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [19:40] Register now for the Second Annual RIMS Texas Regional Conference, to be held from August 10th through 12th at the Grand Hyatt on the San Antonio River Walk. Advance rates are available through June 5th. [19:55] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [20:08] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [20:26] Save the dates October 18th through the 21st. That is when the 50th Annual RIMS Canada Conference will be held in Quebec City. Booth sales are already open. The call for educational sessions is open through May 8th. Early-bird registration will open in June. [20:44] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [20:59] Check RIMS.org for an announcement about the RIMS ERM Conference 2026. It will be up soon! [21:07] Let's Return to Our Interview with RIMS 2026 Risk Manager of the Year, Jeff Bray! [21:24] Justin asks what Jeff loves about RISKWORLD. Jeff loves the people, the interactions in the hallways, even when racing from session to session, and meeting to meeting. There's no better place to meet people and build meaningful relationships over the years. [21:45] Jeff says there's no better place to get apprised of what's coming up in the risk industry and reconnect with our most important relationships. [22:17] Jeff says RISKWORLD is a connection point where a group of risk professionals from around the country can get together. [22:31] Jeff's team members, the Head of Risk and the Head of Claims, have attended RISKWORLD for the last few years. [23:07] Justin asks about cross-functional risk management. Jeff says that he can't imagine a problem crossing their desk that Risk Management can solve solely by themselves, figure out, and move on. Generally, they will engage Legal, HR, and the Business Teams. [23:28] Jeff says that's hugely important to be able to solve problems effectively, and in a way that enables the business. [23:55] Jeff thinks the perspective on risk has changed over time. The needs have changed over time. At the beginning of his time at AMB and Prologis, there was a focus on insurance because they were expanding to new countries and standing up a global program. [24:17] Within 90 days, Hurricanes Katrina, Rita, and Wilma hit, and Jeff was learning about disaster recovery and response. He saw the teams in action and how it can be a competitive advantage if they can get their properties up and running quicker than someone else. [24:37] That's absolutely a competitive advantage to Prologis, and that's been in their DNA ever since. [24:53] Justin asks about Jeff's dashboard. It's a Claims dashboard, created by the Claims team, so Jeff can look at the Claims activity every day. [25:16] Jeff says Prologis retains a bunch of risk itself. It's Prologis's money. It concerns not only Jeff, but also the Finance Team and others. None of them likes surprises. Jeff manages it like a business, managing actual claims against the forecast. [25:53] Jeff says it's been phenomenal. He's asking for more dashboards! [26:08] Jeff discusses the impacts of technological innovation on his role. One of the biggest pieces was onboarding Archipelago, a tool to intake Statement of Value information and other property characteristics and deliver it to an insurance company in a reliable and verifiable way. [26:33] Jeff says during that period, they went through $40 to $50 billion of acquisitions, so Archipelago was a game-changer in a way that insurance companies couldn't believe. [26:48] Prologis would bring on a portfolio in September and was ready for its December renewals with the full Schedule of Values. Jeff says it was about, "What questions am I asking myself, and how do we solve for that?" [27:03] Jeff was looking beyond the Cap Modeling results to what other information he could get out of the data, from the newness of the assets, different specifications, and different protections in place, and quantifying that in a way that was meaningful for the insurers. [27:25] When Prologis onboarded Archipelago, there weren't any other systems available to do what was needed. They were developing something that hadn't been in place yet. Prologis was part of the development team. [27:43] Jeff says the Claims dashboard is driven by Origami, which has been an important partner of Prologis. [27:55] Prologis has always been focused on the combination of good data and leveraging technologies to interpret that data. That's been very important to Prologis. [28:15] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [28:42] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [28:57] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [20:08] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [29:17] Let's Conclude Our Interview with RIMS 2026 Risk Manager of the Year, Jeff Bray! [29:43] Jeff says the younger risk professionals are absolutely more well-versed in technology. The challenge is not to let technology become more important than understanding the basics of the business. [30:00] Jeff says you still need to understand what that policy says and what the submission process looks like, so you can get the right outcomes out of the technology. Most of the folks Jeff works with are younger than he is. [30:21] Jeff says what they're doing with AI, dashboards, and other insights is super impressive. They balance that with learning the fundamentals. [30:47] In a new risk professional, Jeff looks first for curiosity and questions. When Jeff hit stagnant parts of his career, he had stopped asking questions, so today, he asks a lot of questions. Curiosity is key to investigating what's happening in the company to solve problems. [31:18] Jeff says connecting the dots is something he still works on today. We live in a complex world. There's generally not one threat or risk that operates in a silo. Risks are connected. Someone who can understand how different risks might be interconnected will be critical. [31:43] Jeff says that being hungry, learning, and striving to do more than the person who started next to you is more important than ever. [32:06] Jeff says polycrisis is an interesting term, and he fully believes in it. He spends a fair amount of time thinking about what he has control over and what he doesn't have control over. Jeff says Prologis doesn't let the polycrisis drive its strategy on a day-to-day basis. [32:45] Jeff says awareness is key, and knowing how you can respond as an organization. [33:02] On mitigation and navigation, Jeff says, it's like being on defense versus offense. Risk mitigation works if it's a very simple solution. Putting a floodwall in a building to prevent flooding is a great mitigation.  [33:15] Most risks are not that simple, and they require navigation. They require keeping options open and multiple solutions. Navigation lends itself to how risks evolve and how we respond to those risks. [33:40] Jeff says Prologis is an owner of 1.3 billion square feet of real estate, with two to three percent of the world's GDP flowing through its buildings. Supply chain resilience is key. Prologis focuses on climate risk, but Jeff wants to look at it from more of a resilience perspective. [34:04] Jeff's perspective is about what Prologis should be worrying about, and how that affects how they build a building and how they operate an asset. Climate risk is front-of-mind to this day for many of Prologis's investors. [34:17] Investors want to know what Porlogis is doing about things and how they are looking at exposures. So Prologis has always tried to be on the front end of that discussion with investors. The decisions Prologis makes just need to make good business sense. [34:41] As long as Prologis can communicate, this is a concern, and this is how it translates into a business impact or impacts performance. That remains key, and we are in an environment that is evolving in frequency and severity. It's something Prologis pays close attention to. [35:16] Solar panels are part of Prologis's sustainability goals. Thicker rooftops are needed. Solar panels affect how air conditioning is used and the temperature levels within a building. It affects how Prologis might construct the building to have a better working environment. [35:51] Jeff says it all ties together, which comes back to a more resilient and better-performing portfolio. [36:00] Justin asks about earthquake resilience for new construction. Prologis has a lot of property on the California coast and has been focused on earthquake risk for the life of the company, doing voluntary retro-fittings and seismic upgrades. [36:33] That's not to get reduced insurance premiums but to take steps to reduce interruptions that may occur for Prologis's customers' activities when an earthquake does arise. It's about taking Prologis's objectives and aligning them with the business, not to save premiums. [37:16] Jeff is very excited by the level of abilities he sees in college students. He was recently at Old Dominion for Risk Manager on Campus. This industry has an amazing amount of opportunity. Risk is at the crossroads of finance, operations, legal issues, and HR. [38:27] Jeff's words to students and aspiring risk professionals: "There's an incredible amount of opportunity. What risk strategy means today is very different than what it meant 15 years ago. It's a hidden gem of an industry, still today." [38:44] Justin congratulates Jeff on being named RIMS Risk Manager of the Year 2026. Nobody accomplishes anything by themselves. Is there anyone you want to thank? Jeff says thanking a whole host of folks might take its own podcast. [38:59] Jeff thanks his team across Risk, Resilience, and Claims, and the deep bench of external risk advisors, from broker placement to consulting, technology partnerships, and the insurers. He couldn't do this without all of those team members. He's very grateful for it all. [39:49] Justin says, I look forward to meeting you and seeing you up onstage and cheering you on. I hope we can continue to stay in touch because you've got so much knowledge to share with the global risk community, here through RIMScast. Thank you so much for your time! [40:16] Special thanks again to Jeff Bray, the 2026 RIMS Risk Leader of the Year. We are delighted for him and congratulate him once again. Be sure to check out last week's episode, featuring RIMS Rising Risk Professional, Tyler Vaughan. [40:32] In May, we intend to have Honor Roll Awardee, Emily Buckley, back on RIMScast. Check RIMS Risk Management Magazine for the Awards Digital Edition, which also features profiles on the Chapters of the Year and other special awards. More winners will be on RIMScast in 2026. [40:55] I hope everyone who's listening in Philadelphia at RISKWORLD is having a blast! Next week's episode will feature interviews recorded live while in Philadelphia. Let's relive the magic! [41:08] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [41:37] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [41:55] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [42:13] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [42:29] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [42:43] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [42:55] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RISKWORLD Playlists:

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews RIMS 2026 Rising Risk Professional, Tyler Vaughan. Tyler explains the pizza-and-bonus-points incentive that got him to attend the risk management and insurance informational session in college, which launched his risk management career. Tyler shares what it was like beginning in the industry as COVID was shutting down offices. He encourages students not to seek a remote position, but a hybrid or office position, at least for the first couple of years of their careers, to grow knowledge and build a network. Tyler shares his feelings about winning the RIMS 2026 Rising Risk Professional Award and his hopes for the future of the risk industry. Listen for insight on building a risk management career, mentoring, and networking.   Key Takeaways: [:01] About RIMS and RIMScast. [:14] Public registration is open for RISKWORLD 2026, which will be held from May 3rd through 6th in Philadelphia. Visit RIMS.org/RISKWORLD to register. [:27] About this episode of RIMScast. Our guest today is the RIMS 2026 Rising Risk Professional, Tyler Vaughan. I'm looking forward to discussing with him about how he is setting a high bar for the next generation of risk professionals. But first… [:58] RIMS Virtual Workshops. The next RIMS-CRMP-FED Exam Prep Course will be on May 13th and 14th. The popular CBCP and RIMS-CRMP Exam Prep Bootcamp will be held from May 18th through the 21st. The next RIMS-CRMP Exam Prep Course will be held on June 9th and 10th. [1:18] Links to registration are in this episode's notes. [1:21] Webinars. On May 14th, Origami Risk will return with a new session, "Future-Proofing Your Risk Program: Keeping Pace with Scale, Complexity, and Visibility." [1:32] On May 28th, Zurich returns with "From Underwriting To Risk Management: What To Expect From The Growing Demand For Data Center Construction." Register for webinars at RIMS.org/Webinars or through the links in this episode's show notes. [1:47] Folks, RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:05] This is a last call for registration for RISKWORLD 2026, from May 3rd through the 6th in Philadelphia! Our opening keynote is thought leader Adam Grant. Our closing keynote is NFL Hall-of-Famer and Emmy-award-winning broadcaster, Michael Strahan. [2:22] Visit RIMS.org/RISKWORLD to register. Connect, Cultivate, and Collaborate with 10,000 of your risk management peers. [2:32] RIMS has also released its RISKWORLD Playlist, available through Apple Music and Spotify. Whether you want to get in the zone before RISKWORLD or relive the energy after it, these official RISKWORLD Playlists are available to keep the energy going. [2:48] Links are in this episode's show notes. [2:52] On with the Show! Our guest today is the Global Risk Manager for Cook Group in Indiana. He is the RIMS Rising Risk Professional for 2026. We will be seeing him onstage receiving his award at RISKWORLD. It's Tyler Vaughan.  [3:11] Tyler has already made an impact on the risk profession and RIMS. We're going to learn about what it took to lead the Northeast Ohio Chapter to greatness, mentors who have lifted him, and how his RIMS participation has made him a more confident risk leader. Let's get to it! [3:31] Interview! 2026 RIMS Rising Risk Professional Tyler Vaughan, welcome to RIMScast! [3:48] Tyler says he appreciates being named the RIMS 2026 Rising Risk Professional. It's humbling and a bit surreal. [3:64] Tyer looks back to when he joined the industry in 2018 as an intern. He joined the Northeast Ohio RIMS Chapter. He didn't think risk management was a profession where you expect public recognition; most of it happens behind the scenes. [4:12] Tyler says in risk management, success often looks like nothing bad happened. Within different corporations, you're protecting against bad things happening. To have RIMS recognize Tyler as the RIMS 2026 Rising Risk Professional means a lot to him. He's very thankful for it. [4:37] Justin says there are several professions where the idea is that no news is good news. If you don't get any feedback, that means you're doing everything fine. Justin says an award like this, and all the RIMS awards, are nice and well-deserved. [5:19] Tyler tells how he became involved in risk management. He was studying corporate financial management at the University of Akron College of Business. The professor of a challenging course held an informational session on risk management and insurance. [5:58] Tyler wasn't interested until the professor announced pizza and bonus points. Tyler couldn't turn that down. The professor, Dr. Jill Bisco, comes from the industry. She had been on the carrier side for many years. She was one of Tyler's first mentors. He still talks to her. [6:17] At that informational session, Tyler learned of how much opportunity the risk management and insurance industry has. He signed up for more information that day. [6:26] Dr. Bisco talked about Gamma Iota Sigma, the collegiate actuarial science risk management business fraternity. Tyler signed up to be an officer. [6:39] Tyler went through the chartering ceremony the next semester, and then the University of Akron officially adopted a risk management insurance program, and Tyler was one of the first students to sign up for that path. [6:50] Pizza and bonus points are still relevant to college students. Tyler says, take advantage of those opportunities. You never know what might come from it. Tyler later organized sessions with food. He used Chick-fil-A when pizza didn't bring a good crowd. [7:24] The Risk Management and Insurance Program at the University of Akron had an event called Risky Business, where they brought in different industry professionals. [7:33] One of those industry professionals was Kristen Peed. Tyler was looking for an internship. Kristen was looking for her umbrella after the event, and Tyler took it to her and asked her name. Tyler says pizza, bonus points, and an umbrella got him where he is today. [8:08] Kristen had just come off the board of the Northeast Ohio Chapter. Justin says Kristen was on the RIMS board for years and is the RIMS Immediate Past President. [8:36] Kristen taught Tyler that risk management is about people. She balances technical expertise with emotional intelligence. Tyler learned from her that the best professionals are the ones who can translate complexity into clarity and build trust across the organization. [8:56] Tyler says, across the industry, it's all about relationships. Kristen taught him that early on. Kristen has had many interns, and they share a community, and she connects with each of them, so they have a network within a network. [9:13] Kristen taught Tyler that we're only as successful as those that we bring up in the industry as well. It's full-circle for Tyler, now being seven years out of college, and giving back to whom he gives now. Any time someone reaches out to Kristen, Kristen loops Tyler in. They talk weekly. [9:44] Throughout the steps Tyler has taken in his career, Kristen has been there. It means something to find that mentor with whom you really connect, whether it be through RIMS Mentor Match or local university mentors. [9:59] You may go through some that aren't an exact fit, and that's OK. Mentorship can't be forced. Look for that person that you want to learn from, build from, and find success from. [10:25] Tyler says he is far more comfortable in public speaking now because of his experiences with Kristen and his experiences in risk management than when he joined the profession. Tyler avoided taking a public speaking class that was offered in high school. He was not extroverted. [10:56] Tyler was somewhat shy going into college. In going to the risk management and insurance pizza and bonus points session, he was nervous to meet people. But it was the push to get out of his comfort zone. [11:14] Dr. Jill Bisco, Kristen Peed, and other mentors taught Tyler that pushing yourself outside of your comfort zone is where you grow as a professional and personally. Tyler has made not only industry connections but also some of his best friends by putting himself out there. [11:38] Public speaking still makes Tyler a little nervous. He says it's cool to look back and see how much he has grown as a professional by putting himself out there. [12:24] Tyler went to the University of Akron and then started on the carrier/underwriting side as an underwriter. He went through a graduate development program at Westfield Insurance, close to home. [12:43] Tyler learned small business underwriting at Westfield and moved to Zurich for middle market underwriting. From there, a mentor of his from Akron University, Kirk Gross of Safelite, came to Tyler with an entry-level opportunity as a Business Continuity Analyst. [13:14] From there, Tyler has grown to where he is today. After Safelite, Tyler was with Avery Dennison as an Insurance Risk Analyst. Now he is with Cook Group, which owns Cook Medical, in Indianapolis. [13:31] Tyler's focus has been depth and versatility. He wants to continue to strengthen his technical foundation. He's gaining exposure across many areas, being a risk manager at a large company in the medical space. [13:47] This exposure includes operational risk, governance, and resilience. It's about emerging risks and how much they've changed recently. In the long term, Tyler hopes to play a role in shaping how organizations integrate risk into strategic-level decision-making. [14:02] Tyler would love to lead a team, continue to mentor the younger professionals, and continue doing what he can for the profession, whether it's leadership or workforce development, and change what the future of this industry looks like. [14:23] Tyler has been sitting on the RIMS Rising Risk Professional Advisory Group for five years. He notes that it has changed a lot. It's an ever-evolving landscape that Tyler wants to contribute to, long-term. [14:43] Tyler says risk management and insurance has been a conservative-minded industry. He would like to see it having an inclusive mindset, moving forward, working in different types of teams, and taking on different types of risks. [14:55] Tyler says risk management is not just buying insurance, it's protecting against the unknown geopolitical environment, the macroeconomic environment, and cyber. When Tyler joined this industry seven years ago, it was totally different. It takes a proactive mindset. [16:22] A Quick Break! The 2026 Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [15:45] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026, in Chicago. Visit ChicagolandRiskForum.org for more information. [15:59] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. Registration is open, and you can also submit a session. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [16:16] Save the dates October 18th through the 21st. That is when the 50th Annual RIMS Canada Conference will be held in Quebec City. Booth sales are already open. The call for educational session proposals is open through May 8th. Early-bird registration will open in June. [16:35] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [16:51] Let's Return to Our Interview with RIMS 2026 Rising Risk Professional Tyler Vaughan! [17:21] Tyler mentions some unknowns regarding the Middle East: supply chain risk, physical personnel risk, and cyber. Cyber was a new risk when Tyler joined the industry.  [17:41] Tyler did a course in college on the TJ Maxx data breach of the late 2000s. He thought that every company is protected against this now; we aren't going to see a data breach again. Everyone can see that's not the case. The unknowns of cyber keep Tyler interested. [18:40] Unknowns can slow things down. Geopolitical conflict potentially affects every business unit within the corporation: HR, Marketing, the supply chain, and procurement. For your company's success, you protect against disruption with insurance and strategic conversations. [19:24] Tyler entered the risk profession just as COVID was hitting. He says he joined Westfield and had training in a classroom before getting a desk. Then they were told that they were going to work from home for a couple of weeks. He never went back to the office at Westfield. [20:43] Tyler says working from home took self-motivation. In the first couple of months. Tyler didn't have the collaboration of meeting with underwriters, management, and leadership at the company that he needed to learn the profession. [21:16] Thinking back to his college time, Tyler says that for students, it must have been very different to excel in a remote environment. [21:56] Students often ask Tyler if he knows of any fully remote opportunities. Tyler was fully remote at Safelite. He needed personal interactions. He suggests a hybrid approach. In the early stages of a career, for learning, be in the office for a couple of years before going fully remote. [23:27] A hybrid approach is Tyler's favorite. Be strategic about the times when everyone is in the office versus remote. That's how Tyler looks at the future environment. [23:57] Another Quick Break! The Spencer Educational Foundation's Risk Manager on Campus application period is now open, and it will close on June 30th. Grant awardees, colleges, and universities are typically notified in September. [24:23] The Course Development Grant application deadline for Interval Number 2 will be on June 15th, 2026. Award notifications will be sent out in late July. [24:38] General Grant applications will open on May 1st, 2026, and the application deadline is July 30th. Internship Grant applications open on August 15th and close on October 15th. [24:50] Links to each of these grants are in this episode's show notes. Visit SpencerEd.org for more information. [24:58] Let's Conclude Our Interview with RIMS 2026 Rising Risk Professional Tyler Vaughan! [25:15] Tyler says he's excited to receive his award, but there's a lot of pressure to be on stage in front of the global risk community at RISKWORLD. What if he tripped? He was emailing Joshua Salter of RIMS. Joshua assured him they would walk him through it, don't even think about it. [25:35] Tyler says it's so cool to have that network behind him and the support he has had through his career thus far. He thinks receiving that award will be very full-circle. He can't wait to see future professionals win the award. He recalls his friend Megan Smalter winning it last year. [26:08] Tyler says it's different seeing your friends succeed. You find real value in that. He hopes his friends who attend RISKWORLD will apply next year. [27:26] Tyler says in-office exposure is important for preserving the risk knowledge from some of the seasoned professionals, so their techniques and wisdom are not lost when they retire. Take advantage of one-on-ones with other experienced professionals besides your direct leader. [27:46] Learn through documentation, informal mentoring, and collaborative problem-solving. Individuals who have been there longer than you are there to help you learn. They want to see you succeed. [27:58] Tyler suggests being proactive about how you reach out to individuals and to keep this knowledge in notes. Tyler started writing on a notepad. Now he uses a shared drive. If you move to a new opportunity, transfer your notes from your work computer to the people you leave. [28:37] Be strategic and meet as many professionals as you can. Introduce yourself. Tyler recently told students at a Spencer event to have their elevator speech ready. Know whom you want to talk to and take advantage of that. [29:08] Tyler is a judge on the Spencer Risk Challenge. There are very talented students coming from around the world to present. It's very interesting to hear the different ways they think about the case study. Tyler loves engaging with the students. [29:39] Tyler says that last year's team from South Africa came to support the South African team in the Top Eight this year. It's awesome that RIMS partners with Spencer on the Challenge. [30:07] Justin notes that Megan Miller of Spencer Educational Foundation has been on RIMScast speaking of the Spencer events lined up for RISKWORLD. [30:43] Tyler says to young risk professionals, don't be discouraged if you don't have it all figured out at first, whether it's the job or your path in the industry. There's no one correct way to go about this industry on the carrier side, risk management, or broker side. [31:08] It's what you make it. The opportunities are here, so you do not have to settle. If you're not in the right fit, you can explore your opportunities. If you need more knowledge, don't be afraid to ask questions. It means something to know that you're utilizing your resources to learn. [31:45] Invest in relationships. Your network is your net worth. It takes time and effort to build your brand and who knows you. Tyler says it's worth it in the long run, and you make some of your best friends. [32:19] Justin reminds us that Michael Strahan is the closing keynote at RISKWORLD. Tyler hopes to meet him backstage. Adam Grant is the opening keynote. Lots of other highly-regarded people will also present at RISKWORLD. [33:08] Tyler says the opening session is always a grand time where you will see everyone who will be attending. [33:15] Recently, Tyler worked with the Rising Risk Professional Advisory Group to create the Rising Risk Professional/Student Track. That will be uploaded to the RISKWORLD site and app. The group was strategic about the best sessions to suggest to students. Tyler will attend. [33:59] Tyler says the Student Networking Luncheon has grown since he attended as a student. That is an event for all the students to attend. Probably upwards of 120 people will attend. [34:22] It's a roundtable session where industry professionals will move from table to table to tell you their story in this industry and answer questions. If you're not able to attend some of the other sessions on the student track, attend this luncheon. [34:42] Justin says we've got links to that with the information in this episode's show notes. [34:55] Tyler, thank you so much for joining us! It's obviously a well-deserved award for you this year. I look forward to meeting you in person, in Philadelphia, and seeing you continue to do great things for the risk community! [35:14] Special thanks again to RIMS 2026 Rising Risk Professional Award Winner Tyler Vaughan for joining us here on RIMScast. We will eventually update this episode's show notes with a link to the Awards Edition of RIMS Risk Management Magazine. [35:31] Be sure to tune in next week, when we are joined by the RIMS 2026 Risk Manager of the Year. I don't know if I'm allowed to say who it is yet, but if you know, then you know. Subscribe to RIMScast through your favorite podcasting app so you don't miss one single episode! [35:52] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [36:21] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [36:38] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [36:56] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [37:13] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [37:26] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [37:39] Practice good risk management, stay safe, and thank you again for your continued support!   Links: RISKWORLD 2026 Registration — Open for exhibitors, members, and non-members! LAST CALL! RIMS on YouTube! Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS-CRO Certificate Program In Advanced Enterprise Risk Management | July‒Sept. 2026 Cohort | Led by James Lam 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today and Submit an Educational Session! RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | www.rimscanadaconference.ca | Submit Your Session by May 8! RIMS Risk Management Magazine | Contribute RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy Northeast Ohio RIMS Chapter (NEO RIMS) RISKWORLD Playlists:

In Part 2 of this series, Pauline shifts from critique to possibility, exploring how the travel experience might be reinvented. She does so by looking back to one of the original architects of luxury travel, César Ritz, founder of The Ritz-Carlton.At a time when travel feels increasingly transactional and depleted, Mr. Ritz remains a powerful and enduring symbol. Rising from humble beginnings in rural Switzerland, he redefined hospitality in the late 19th century by anticipating guests' needs and elevating service into an art form.Pauline unpacks what made him exceptional. It was not just attention to detail, but his understanding that luxury, at its core, is about feelings and sensations. From lighting and spatial design to social choreography and personalized touches, every element of his hotels was designed to elicit ease, dignity, and delight.But his story also carries a cautionary note. The same sensitivity and perfectionism that made him a visionary ultimately led to burnout and depression, revealing the human cost of his relentless drive and uncompromising standards.Building on the themes from Part 1, Pauline makes the case that restoring beauty, care, and intentionality to modern travel is not about returning to the past, but about reclaiming what made travel magical in the first place.

John continues his conversation with Andy Crocker. In Part 1, Andy shared his journey to becoming an aerospace engineer, his career working on satellites, launch vehicles, missile defense, and lunar missions, and what it was like to compete with Elon Musk (SpaceX) and Jeff Bezos (Blue Origin) for NASA's lunar lander contracts. In this episode, they talk about what it really means to fail, lead, and grow. They discuss why failing is a prerequisite for success and how companies like SpaceX use failing to learn and improve. Listen to this episode to learn more: [00:00] - Why failing is actually a good thing [01:03] - What SpaceX gets right about failing [03:40] - Why leaders must allow and encourage failing [05:06] - Ritz Carlton way of encouragement [09:13] - Andy's astronaut dream [13:15] - Why Andy went back to school [15:54] - Traits of a great leader [18:12] - The difference between a leader & a boss [19:23] - Moving toward entrepreneurship [21:02] - Role of Andy's faith in his life [24:12] - Andy's definition of success [25:15] - #1 daily habit [26:09] - Legacy Andy wants to leave behind [27:01] - How Andy invests in his growth [28:10] - Leadership book recommendations [30:38] - Best way to connect with Andy [31:53] - John's 2 book rule [35:31] - Wrap-up NOTABLE QUOTES: "Failure is okay, as long as we learn and get better." "Unwillingness to fail, or treating failure as a stopping point, becomes such a constraint that you're not able to succeed, or it certainly slows it way, way down." "Failure is a prerequisite for success ... The people who have been the most successful, in whatever way you want to classify that, have failed the most because they've risked the most. They've failed, they've learned, and then they become successful." "As a leader, you want to encourage risk-taking and innovation, because … if they have to come back and ask a question, or get permission, or be taught how to do it, then they're not going to learn those new and innovative ways." "We've really got to sometimes ignore the no's, even when they seem like physical 'this can't happen.' Some people will prove that it can." "Leadership really is striving to make others better, trying to help other people be the best they can be ... It's really focused on other people, focused on serving, trying to help them be the best they can be." "Love, gratitude, integrity, accountability, and endeavor are critical ... You've got to stay aligned with your values." "A positive that's come for me out of writing the book is gratitude … being present and realizing that I can be appreciative of whatever happens to be going on." BOOKS MENTIONED: Atomic Habits by James Clear (https://a.co/d/0bnOsYDp) Team of Rivals: The Political Genius of Abraham Lincoln by Doris Kearns Goodwin (https://a.co/d/0bmxQK4n) USEFUL RESOURCES: https://andycrockerbooks.com/ https://www.linkedin.com/in/andycrocker/ https://www.instagram.com/andycrockerbooks/ https://www.facebook.com/andycrockerbooks/ The Unconditionals: Five Timeless Values to Live Without Limits and Ignite Your Superpower (https://a.co/d/0dNbjtKG) Andy's Animal Alphabet Almanac (https://a.co/d/006VHGdl) CONNECT WITH JOHN Website - https://iamjohnhulen.com    LinkedIn - https://www.linkedin.com/in/johnhulen Instagram - https://www.instagram.com/johnhulen    Facebook - https://www.facebook.com/johnhulen    X - https://x.com/johnhulen    YouTube - https://www.youtube.com/channel/UCLX_NchE8lisC4NL2GciIWA    EPISODE CREDITS Intro and Outro music provided by Jeff Scheetz - https://jeffscheetz.com/ 

Amanda Demanda built her firm by aligning three things that rarely work together: brand, intake, and case value. That combination drove the jump from $2M to $60M in five years. Her marketing brings in clients who already trust the firm. Her intake process reinforces that trust at every step. And she trains her team to work cases all the way to maximum value—not just resolution. If you want to surround yourself with top-tier operators like Amanda and learn the exact strategies they use to scale, you need to be in the room at PIMCON 2026. Visit PIMCON.org to get your tickets. For more resources on how to dominate your market, visit us at Rankings.io. On this episode, you'll learn: Why brand-driven growth produces more higher-value cases than transactional lead flow. The “Ritz-Carlton” intake approach that shapes trust from the first call. How gifting, follow-ups, and consistency influence referrals long after the case closes. The “tender” metric—and how it exposes missed value inside your cases. If you like what you hear, hit Subscribe. We do this every week. Buy tickets for PIMCON 2026: https://hubs.li/Q04bf9vT0  Subscribe to our newsletter:  pimnewsletter.beehiiv.com  Get Social! Personal Injury Mastermind (PIM) powered by Rankings.io is on Instagram | YouTube | TikTok

Spring Fling & The Micro-Rest Revolution: Episode 270 with Heather Pettey, CPC & Dr. Carol Lynn It's a beautiful April, and that means it's time for some spring refreshing with your favorite Life Coach BFFs! Join host Heather Pettey, CPC, and the fabulous Dr. Carol Lynn as they celebrate the vibrant start of spring and discuss tangible ways to reorganize, re-energize, and step into your power. This week, the "dynamic duo" dives into the allergy struggles common this time of year—and correct etiquette for dealing with them in public!—before tackling the main event: the "Micro-Rest Revolution." Heather and Carol explain why finding just 60 to 90 seconds of intentional peace (what they call a "micro-rest") can be more effective for lowering cortisol and resetting your nervous system than a long nap. You'll get practical advice on somatic grounding, breathing exercises like box breathing, and even the simple restorative power of laughter. And you don't want to miss an impromptu "Show and Tell" where Heather shares her latest uplifting finds (on a budget!). In this episode, we chat about: April Refresh: Feeling the seasonal itch to reorganize, clear out the clutter, and step into your personal power. Allergy SOS: Experiencing one of the worst allergy seasons in years, and why dabbing is always better than blowing at the table. The Micro-Rest Revolution: How specific 60 to 90-second nervous system resets can lower cortisol more effectively than long breaks. Breathwork & Grounding: Dr. Carol Lynn's tips for box breathing and restoring your vagus nerve with humming, gargling, and somatic exercises. Sensory Therapy: Why scents and fragrances promotes memories and resets your environment (and how they helped Heather with COVID recovery!). Show & Tell! Heather's restful trip to Walmart (at 8:30 AM!) and the fabulous items she found to unstick her: The adorable beaded strawberry wristlet handbag (perfect for your essentials!). Grab here! The comfortable, stylish mint green slide shoes (and a peek into future Masters Party plans!). Her first waterless, cordless diffuser—and the Amazon fragrance that makes her home smell like the Ritz Carlton. Check-Out Chaos: A hilarious debate on the stress of shopping high peak times at big-box stores, self-checkout woes, and the "Great Walmart Pricing Mystery." Memory Lane: A fun trip back to the Humboldt, Tennessee Strawberry Festival, complete with floats, "Little Miss" royalty, snaps, and invisible dogs! Connect with Your Life Coach BFFs: Join the Midlife Moxie Newsletter: Don't miss out on fun items, exclusive updates, and the best life ever! The link is right in the show notes. Sign Up and Get the latest MOXIE news! Follow on Social Media: All our community connection is on our Our Midlife Moxie Facebook Page! (Yes, the podcast is Life Coach BFF Show, but our social is under Our Midlife Moxie – we hope to see you there!). @ourmidlifemoxie The Journal: Grab your My Midlife Moxie Journal on Amazon and register it on page two. Digital Version My Midlife Moxie Journal Book Recommendation: Boundaries by Henry Cloud. Beauty Hack: Doo Nails (Press-on nails). Connect with us: Keep up with the Moxie community and don't forget to put your lip gloss on and smile! We are cheering for you every step of the way. Sign Up and Get the latest MOXIE news!   Join The Facebook Group: @ourmidlifemoxie   Connect with Host Heather Pettey: Email: hpetteyoffice@gmail.com Private Coaching with Heather:https://www.ourmidlifemoxie.com/heatherpetteycoaching Speaker Request Here Instagram @HeatherPettey_ Facebook: @HeatherPettey1 Linkedin: @HeatherPettey Book: "Keep It Simple, Sarah" (Amazon bestseller) Connect with Host Dr. Carol Lynn: Linkedin Website: https://www.drcarollynn.com Facebook Group: @ourmidlifemoxie Website: www.ourmidlifemoxie.com Don't forget to subscribe to the Life Coach BFF Show for more inspiring content and practical life advice! Disclaimer: This podcast is for informational and educational purposes only. Heather Pettey is a certified coach, Dr. Carol Lynn is a licensed physician, and our guests share their own expertise. Nothing you hear here should be taken as medical advice. Always talk with your own doctor about your personal health or medical needs.

Vandaag bespreken we het boek Het uur van de wolven, van Giuliano da Empoli. Giuliano da Empoli (1973) is een Italiaans-Zwitserse politicoloog, schrijver en journalist. Hij groeide op in verschillende Europese landen, studeerde rechten aan de Sapienza-universiteit in Rome en behaalde een master in politieke wetenschappen aan Sciences Po in Parijs. Da Empoli was onder meer politiek adviseur van de Italiaanse premier Matteo Renzi en locoburgemeester van Cultuur in Florence. Momenteel is hij directeur van de denktank Volta in Milaan en doet hij onderzoek en geeft les aan Sciences Po in Parijs. Da Empoli beweegt zich al jaren in de hoogste kringen van de internationale politiek en staat bekend om zijn scherpe analyses van macht, autoritairisme en de invloed van technologie op de samenleving. Zijn boeken, zoals "De Kremlinfluisteraar" en "Het uur van de wolven", zijn veelgelezen en worden gewaardeerd om hun diepgaande inzichten en verhalende stijl. Hij wordt gezien als een belangrijke stem in het debat over de toekomst van Europa en de democratieën. Zijn achtergrond als adviseur en denker maakt hem tot een opvallende figuur die zowel de academische wereld als de politieke praktijk kent. Het boek "Het uur van de wolven" van Giuliano Da Empoli is een indringend essay dat de gelijktijdige opkomst van autoritairisme en de invloed van tech-giganten en AI op onze samenleving onderzoekt. De kernboodschap is dat we in een tijdperk zijn beland waarin de oude, liberale democratische orde – met vaste spelregels, rechtsstaat en internationale samenwerking – plaatsmaakt voor een nieuwe realiteit. In deze realiteit heersen "wolven": autoritaire leiders zoals Trump, Orbán en Meloni, en tech-magnaten zoals Musk, die chaos en ontregeling gebruiken om hun macht te vergroten. Da Empoli beschrijft hoe deze krachten samenspannen en de democratie, de rechtsstaat en de internationale betrekkingen ondermijnen. Het boek waarschuwt voor de gevaren van deze ontwikkeling en benadrukt hoe slecht de gevestigde orde hierop was voorbereid. De titel "Het uur van de wolven" verwijst naar het moment waarop de wolven – de nieuwe machthebbers – actief worden en de bestaande structuren bedreigen. Het is een oproep om wakker te worden en de schaduwzijde van de macht te herkennen en te bestrijden het boek gaat over de crisis van de democratie en de opkomst van nieuwe, meedogenloze machtsstructuren in politiek en technologie Wat ik mooi vind, is hoe hij met voorbeelden uit de geschiedenis laat zien dat landen en volken dit allemaal al meerdere keren hebben meegemaakt. Inhoud New York, september 2024 Florence, maart 2012 Riyad, november 2024 New York, september 2024 Washington, november 2024 Chicago, november 2017 Montreal, september 2024 Parijs, september 1931 Berlijn, december 2024 Rome, oktober 1998 Lissabon, mei 2023 Lieusaint, december 2024 Intro vergelijk Azteken in de 16e eeuw met de westerse democratieën tegenover de conquistadores van de tech. Zelfvernedering om uiteindelijk vernietigd te worden. Stukje bij beetje leggen de oligarchen de politiek de wil op. Er is geen twijfel mogelijk: het uur van de wolf heeft nu echt geslagen, anders blijft er geen democratie over. Europa lijkt het enige continent waarin de democratie nog wordt verdedigd. New York, september 2024 Begint gelijk ingewikkeld met allerlei ontmoetingen en de algemene vergadering van de VN, Libanon, Israël, Iran, Rusland, Oekraïne, de politiek en ontmoetingen met de dictators rondom deze conflicten. Boek Tony Blair met drie stadia waar politieke leiders doorheen lopen: Als ze net aan de macht zijn, luisteren ze aandachtig. Ze weten dat ze niet veel weten. Na een tijdje overtuigen ze zichzelf dat ze voldoende ervaring hebben opgebouwd en dat ze alles doorhebben. 'Dan heb je geen zin meer om naar anderen te luisteren.' Maar weinigen komen in deze mature fase waarin je tot inzicht komt dat jouw ervaring niet het totaal generaal van politieke kennis is. Dan begin je weer naar anderen te luisteren. Dit gaat vooral over het conflict in Libanon. Oorlog is weer in de mode. In de afgelopen vijf jaar zijn de militaire uitgaven met een derde toegenomen. Een periode waarin aanvallen goedkoper is dan verdedigen. De nucleaire dreiging neemt weer toe. Florence, maart 2012 Mooie start over een werk van Da Vinci over De slag bij Anghiari. p44 over de periodes waarin verdedigen goedkoper is dan aanvallen en perioden waarin aanvallen goedkoper is dan verdedigen. Vergelijk raketten met vliegdekschepen. Cyberaanvallen en chemische en biologische oorlog. Riyad, november 2024 De kroonprins Mohammed bin Salma (MbS). Jong, gestudeerd op een prestigieuze universiteit. Verhaal over gasten in Ritz-Carlton die denken naar een feest gaan maanden worden vastgehouden om voorwaarden van MbS te accepteren om hun schuld te vereffenen (leverde meer dan 100 miljard op). Je moet mensen óf strelen óf uitroeien. De eerste wet van strategisch handelen is krachtdadig optreden. Onbesuisde actie. New York, september 2024 Het bijzondere verhaal over Nayib Bukele die de algemene vergadering toespreekt over zijn actie in El Salvador en iedere met tatoeages vastzet om zo miljoenen mensen te bevrijden van geweld. om uiteindelijk de democratie te ontmantelen. Washington, november 2024 p72 De verandering van het debat van de publieke ruimte naar online waardoor het lijkt dat alles is toegestaan voor eigen gewin. Het bewust creëren van chaos p74 In de nieuwe wereld hebben borgianen een beslissend voordeel. Kennis is een van de grootste vijanden van actie. De juristenpartij (Democraten). Chicago, november 2017 Montreal, september 2024 Parijs, september 1931 Berlijn, december 2024 Rome, oktober 1998 Lissabon, mei 2023 Lieusaint, december 2024 De burgemeester die de sluiproute van Waze die door zijn gemeente stuurt onderuit haalt met maatregelen als verkeerslichten, extra wachtijd van een paar minuten zodat deze sluiproute niet meer sneller is dan de route vervolgen via de snelweg. (nadat er niet naar hem geluistert werd door het bedrijf en het al heel ingewikkeld is om uberhaupt een mens te spreken) Interessant ook de link met de verhalen van Kafka in het Kasteel die de schrijver legt. Interview Buitenhof Opvallende lessen uit het boek voor ons: 00:00 intro - een eerste indruk van het boek en de auteur 03:30 De auteur is een interessante persoon in de toeschouwerrol. 06:20 In de Nederlandse media zijn de wereld van de politiek en de wetenschap gescheiden. 08:10 Wat leer ik uit het verleden voor de huidige tijd. 13:50 Goede voorbereiding op politiek overleg: verdiep je in de geschiedenis. 14:50 De coalitie van techniek en autocratie, dat is levensgevaarlijk. 17:30 Als je aarzelt en niets doet, dan word je onder de voet gelopen. 20:50 De drie stadia van luisteren naar anderen van een politicus. 22:10 In een oorlog is op dit moment, economisch gezien, aanvallen weer goedkoper dan aanvallen. De wapens om een land aan te vallen zijn goedkoper dan het materieel om je te verdedigen tegen een agressor. 29:10 Begin met het definiëren van je kernwaarden als natie. 31:30 De Europese federalisering is niet ver genoeg ontwikkeld. 34:45 Het bijzondere verhaal van Mohammad bin Salman over een bizarre actie die hem meer dan 100 miljard opleverde. 41:50 Het belang om de infrastructuur snel te beheersen bij een staatsgreep, en de link naar de big tech en de Europese afhankelijkheid nu. 43:00 De overeenkomsten van de big tech met Obama en Trump, met de directe invloed op de president, bij de Democraten en Liberalen. 46:45 Eric Schmidt legt zijn taken bij Google neer om Barack Obama te ondersteunen in de verkiezingsstrijd. Door gebruik te maken van data. 47:50 Twee weken na de herverkiezing staakt de antitrustcommissie de gerechtelijke stappen tegen Google. 50:00 Het idee van zelfregulering is een van de grote leugens. Vertrouw bedrijven nooit. 51:30 Een mooi voorbeeld van klein verzet tegen big tech. 53:55 De cirkel rondmaken met het verhaal van Hernán Cortés en de vergelijking met de spiegels en kralen van Big Tech (AI). 55:20 Een democratiecheck doen van de spullen in je (digitale) winkelwagen. Bronnen die we genoemd hebben Ilja Leonard Pfeijffer - Wikipedia Absolute democratie - Ilja Leonard Pfeijffer Alkibiades - Ilja Leonard Pfeijffer Piratenverlichting – David Graeber #boekencast afl 87 Het begin van alles – Wengrow en Graeber #boekencast afl 63 Geschiedenis voor morgen – Roman Krznaric #boekencast afl 112 De goede voorouder – Roman Krznaric #boekencast afl 53 Mohammad bin Salman al-Saoed - Wikipedia (MbS) Jamal Khashoggi - Wikipedia Curzio Malaparte - Wikipedia Man Hacks Google Maps Traffic with 99 phones Hernán Cortés - Wikipedia Onafhankelijk worden van (Amerikaanse en Chinese) Big Tech - een overzicht en actielijst. Cinetree Antifragile – Nassim Nicholas Taleb #boekencast afl 37 Luister naar deze aflevering Beluister hier ons gesprek over het boek Het uur van de wolven. Wat een fijn geschreven boek met confronterende inzichten. In een halfuur delen wij dit boek met jou. Een halfuur met kennis die je tot je neemt terwijl je wandelt, loopt of rijdt, bijvoorbeeld. Video van deze aflevering Bekijk ons gesprek op video https://youtu.be/tL-ep3S5T4Q https://youtu.be/tL-ep3S5T4Q In deze aflevering bespreken we het boek Het uur van de wolven. Wat een bijzonder boek. Een kijkje in de wereld van de toppolitiek. De geschiedenis herhaalt zich. We halen het paard van Troje zelf binnen. Met spiegels en kralen (AI) worden we verleid. We halen hiermee zelf het onheil en daarmee onze ondergang, binnen in Europa. De democratie wordt ondermijnd en afgebroken door de onschuldig uitziende founders die een ander beeld van de toekomst hebben v

Growth isn't accidental—it's engineered through discipline and a relentless commitment to improvement. Bill Brussard embodies what it means to operate with a true Mindset of Continuous Growth—from literally learning every aspect of the business to now leading several organizations with hundreds of employees and hundreds of millions in enterprise value. Bill's journey from Master Toyota technician to President of JB Auto CARE and growth strategist highlights a powerful truth: success comes from mastering both the craft and the business. With a philosophy of “we're not gurus, we're do-rus,” Bill shares how scalable systems, data-driven decision-making, and a deep investment in people development create a foundation for sustainable growth—while delivering a “Ritz-Carlton-level” customer experience in the auto repair industry. Highlights include: Leadership must be studied, not assumed; "you are leading a ship." Building a scalable business: "Everything you do has to scale," and the importance of metrics. Why the “people side” of business is the hardest—and most critical—part to get right. The power of coaching, training, and hiring talent better than yourself. Find your "Tom Bradys." Operating “in the trenches with the wrenches” while leading with vision and accountability. “Building with the end in mind” and creating generational impact through business leadership. Being a part of The Howie Carr Show and public speaking.    Connect with Bill on LinkedIn and visit autoshopanswers.com/ Timeline: Tom Brady Superstars 13:50 Learn about Leadership 18:32  Technology Integration 13:33 Continue Growth 34:28

Elisha Newell speaks to Nadia Budihardjo about ATOM Group, a business described as the Bunnings of the mining industry. Plus: Government fees waived for lithium producers; Ritz Carlton half stake sold for $88 million; and Karratha camp in $45m deal.

Host Steve Turk welcomes Elizabeth Mullins, President of Evermore Hospitality, who shares her start as a server at New Hampshire's Lobster Shack and her first hotel role as a Ritz-Carlton Boston management trainee after earning hospitality and business degrees. Mullins recounts being inspired by a childhood Ritz-Carlton visit, spending 28 years with Ritz-Carlton as it grew from six to 99 hotels, opening multiple properties across Asia, becoming a GM multiple times, and later an area vice president. Recruited to Disney, she led global hotel development, renovations, premium services, and worked through the pandemic including the NBA bubble. She then helped open New York's Fifth Avenue Hotel as COO/Managing Director, learning independent distribution and culture measurement, before joining Evermore after being approached for her luxury-and-scale expertise. She describes Evermore's “togetherness” concept, Conrad Orlando anchor, 300+ villas/homes around an 8-acre Crystal Lagoon, extensive amenities, and plans for growth, and closes with career advice on courage, speaking up, integrity, and hospitality as a lifestyle.This episode was brought to you by Lodgify. Use code THM60. 00:00 Podcast Welcome00:33 Sponsor Lodgify01:38 Meet Elizabeth Mullins02:00 First Hospitality Jobs03:17 Ritz Spark at Five05:44 Ritz Career Growth09:28 Asia Expat Adventure17:04 Service Lessons Abroad18:54 Leaving for Disney21:07 Disney Hotels Role23:15 Frictionless Check In26:14 Independent Hotel Leap28:36 Independent Hotel Wins29:17 No SOP Reality Check30:06 Distribution Lessons30:54 Agritourism Marketing Advice32:34 Building Culture Systems35:25 Evermore Recruitment Story38:49 Togetherness Travel Concept42:27 Evermore Scale and Amenities44:53 Service Model Evolution46:50 Growth Plans and Year Three49:23 Advice to Younger Self53:58 Wrap Up and Sponsor

In this inspiring interview, Abraham Torres shares his journey from traditional church roles to pioneering a home church movement in Orlando. Discover how he shifted from institutional church models to simple, relational gatherings rooted in love, discipleship, and community, emphasizing the importance of shepherding, love, and practical faith in everyday life.  

What does it actually take to win — and keep — placement inside one of the largest hospitality systems in the world?In this episode, we sit down with Gary Gruver, Director of Global Beverage Strategy at Marriott International, who helps shape beverage programs across 30+ brands, 130+ countries, and a system approaching 10,000 hotels.If you've ever thought, “If we could just get into Marriott,” this conversation might change your thinking, because there is no single “Marriott.” There are fundamentally different business models — from luxury properties like Ritz-Carlton and St. Regis to high-volume select-service concepts — each with its own economics, velocity expectations, and operational constraints.And, as Gary shares, most brands underestimate what happens after placement.It turns out that getting on the menu is maybe 20% of the work. The rest is execution — distribution, inventory reliability, training, and boots-on-the-ground activation. Without that, even great liquid disappears.Key insights:

What if your biggest leadership problem isn't results—but process? In this new mini series, we break down lessons from leaders at Ritz-Carlton, Aflac, and more who transformed performance by refining the details. In this episode you will learn how to identify friction, improve systems, and build repeatable excellence.  To listen to each guest's FULL episode click below: Lumen's Kate Johnson Ritz-Carlton's Horst Schulze Perspire Sauna Studios' Caroline Linton T-Mobile's Cameron Janes Aflac's Virgil Miller Do you want to write a book? In my new role as Publisher at Forbes Books and with the incredible resources and expertise of their team, we're making it easier than ever to help YOU to tell your story. Send us a message here to get started: https://books.forbes.com/don/  Looking for a speaker for your next event? From more than 30 years of interviewing and studying the greatest winners of all time Don offers these live and virtual presentations built to inspire your team towards personal and professional greatness.  Special thanks to Guillermo Orellana for making this episode possible.

How do you build a championship culture that goes beyond the scoreboard? Justin Simpkins, founder of Prairie Hockey Academy, shares how he turned a small-town Saskatchewan hockey program into one of Canada's premier character development academies — and why the secret to elite athletic leadership has nothing to do with winning.In this episode, we dive deep into transformational leadership in sports, character-based coaching, and what it actually takes to build a culture where athletes don't just become better players — they become better people.Whether you're a coach, athletic director, parent, or leader, this conversation will challenge the way you think about leadership development, team culture, and the true purpose of sport.

Born and raised in northeast Ohio, Matthew Ratliff earned an Associate Degree in Baking and Pastry at the prestigious Culinary Institute of America in Hyde Park, N.Y. Chef Ratliff stayed on at the CIA for a one-year fellowship as a Teaching Assistant. He completed his internship at the Ritz-Carlton in Laguna Beach, California, which included working in their five-star, five-diamond restaurant, as well as all other areas of the resort. After his time in sunny California, he returned to the East Coast to become the Assistant Pastry Chef at Little Palm Island Resort & Spa on Little Torch Key, Florida accessible only by boat or seaplane. His next stop would be at Desserts International in Exton, Pennsylvania, where he worked under CMPC (Certified Master Pastry Chef) and owner Gunther Heiland. Desserts International is a wholesale bakery specializing in European style wedding cakes and extravagant desserts that are supplied to top restaurants, casinos, and hotels nationwide.   Chef Ratliff also made his mark at The Inn at Perry Cabin, in St. Michaels, Maryland, a five-star hotel and resort. There he provided custom wedding cakes and creative desserts at the award-winning Sherwood's Landing Restaurant. In October 2007, Chef Ratliff began working at The Everglades Club under CMPC Chris Northmore. Matthew took over as the Pastry Chef at the end of 2019, and currently still works at the club as the Executive Pastry Chef.   Throughout his career, Chef Ratliff has worked with three CMPC's in the United States: Gunther Heiland, Chris Northmore, Frank Volkomer. In addition, he has worked with Stéphane Glacier, MOF (Meilleur Ouvrier de France Pâtissier). Matthew has also been a contributor to Pastry Arts Magazine, and the Pastry Arts Summit.   Chef Ratliff has earned several high ranked pastry certifications: WCMPC (World Certified Master Pastry Chef), CMB (Certified Master Baker) and CEPC (Certified Executive Pastry Chef). In 2006, Matthew started competing in nationally ranked pastry competitions, winning several, including FoodNetwork's Sugar Impossible Challenge and the Flying Sugar Challenge.   In this episode, we discuss:  How a fun job at a diner inspired his career in the culinary industry          Studying pastry at the Culinary Institute of America in Hyde Park Externship at the Ritz-Carlton Laguna Beach and a job at Little Palm Island Resort in FL Matt's big challenge: working for and learning from Gunther Heiland at Desserts International What it was like to compete in three FoodNetwork competitions A typical day for Matt at The Everglades Club Matt's top kitchen tips and advice for aspiring pastry chefs And much more!

Horst Schulze reveals why he left a fast-track career at Hyatt Hotels Corporation to build The Ritz-Carlton into the world's best luxury brand. In this leadership masterclass with Patrick Bet-David, he breaks down purpose-driven culture, service over price, and why caring for people beats any product strategy.

The boys talk Chris trying Coke Zero, Nick losing weight by Factor Meals, tasty food everywhere, Erik's movie premiere, Q&A and spending $2,600 dollars at the Ritz Carlton, Chris' wild hotel food order story, Brendan's crazy young umpire story and much more! Get this episode AD FREE + 2 PATREON ONLY episodes/month only at https://patreon.com/thegoldenhourpodcastGet tickets for the LIVE Golden Hour at 4 pm on Friday, March 20th at Vulcan Gas Co. in Austin, TX!https://vulcanatx.ticketsauce.com/e/chris-delia-live-5/ticketsFabletics - Just head to https://fabletics.com/golden , take a quick style quiz, and be sure to select golden when prompted to unlock your 80% off. That's https://fabletics.com/goldenHIms - To get simple, online access to personalized, affordable care for ED, Hair Loss, Weight Loss, and more, visit https://hims.com/goldenQuince - Refresh your winter wardrobe with Quince. . Go to https://quince.com/golden for free shipping on your order and 365-day returns. Now available in Canada, too. That's https://quince.com/golden . Free shipping and 365-day returns. https://quince.com/goldenSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

John Russ and Kim Beechner join the Restaurant Unstoppable Network for a live Q+A on March 30th, 2026 at 11AM EST.  To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Chef John Russ is the chef-owner of Clementine, a celebrated neighborhood restaurant in San Antonio known for its seasonally driven menus and warm, family-centered hospitality. A New Orleans native and 2023 James Beard Award finalist for Best Chef: Texas, Russ trained at Delgado Culinary and refined his craft in fine dining kitchens at the Ritz-Carlton and The Capella Group before putting down roots in San Antonio in 2012. Alongside his wife and pastry chef, Elise, he launched a series of pop-up dinners that evolved into the Clementine restaurant group, where the couple has helped reshape the city's culinary landscape with their acclaimed "Feed Me" tasting experience and thoughtful approach to service and work–life balance. Beyond the stove, Russ advocates for better food sourcing, sustainability, and commonsense immigration reform within the restaurant industry, working with state and national organizations while mentoring the next generation of chefs. Join RULibrary: www.restaurantunstoppable.com/RULibrary Join RULive: www.restaurantunstoppable.com/live Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve Subscribe on YouTube: https://youtube.com/restaurantunstoppable Subscribe to our email newsletter: https://www.restaurantunstoppable.com/ Today's sponsors: - Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started! - Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."  Let's make 2026 the year your restaurant thrives. - US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up? Visit: usfoods.com/expectmore. - Guest contact info:  Website: https://www.clementine-sa.com Instagram: @clementine.sanantonio Email: hello@clementine-sa.com Thanks for listening! Rate the podcast, subscribe, and share! 

Horst Schulze breaks down how Ritz-Carlton built elite teams through hiring standards, empowerment, and culture. From $2,000 employee decision authority to confronting performance with data, he explains the leadership systems that drove world-class service and low turnover.

(00:00-17:23) Friend of the Show, Keith Tkachuk joins us. Needs to pick up the pep a little bit after his trip to Italy. The night after the win is a little foggy. The experience of watching Brady and Matthew in the gold medal game. Four St. Louis kids bringing home gold medals. The Tkachuk boys and their savviness with the media. Getting to go to the White House. Fantastic goalie play in the final. Gold Medal vs. Stanley Cup. The significance of beating Canada. 3 on 3 OT in the gold medal game. Hall of Fame sperm.(17:31-40:02) It's the Rudy theme and that means it's somebody's birthday. Reading the funnies in the restroom. The epicenter for angry sports radio. Audio of Bryce Harper talking about his gut feeling on if the 2027 MLB season will start on time and if there will be a season at all. Tim's due for an Ohtani type deal. The Admiral and the Becky Thatcher. Jordan Walker wanted no part of this program. Lern and Tim's calves. A hole in the Death Star. Did Betsy Bruce buy The Admiral? Just the fellas on the boat.(40:12-1:01:27) Friend of the Show, Blues Insider Jeremy Rutherford joins us in-studio. JR's reaction to Big Walt and what happened in Milan. Seeing Big Walt in a Ritz Carlton robe in a hotel elevator. JR taking his two-part questions. Trade deadline talk. Did Binnington's play in the Olympics change anything with potential suitors? Down on 3 on 3 OT to determine a gold medal game. Would the Tkachuks want to play in STL?See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Horst Schulze explains why great service is about making people feel seen, heard, and valued. From fixing mistakes the right way to building a culture of empathy and ownership, he breaks down the standards leaders must set to earn lifelong customer loyalty.

Horst Schulze shares the culture shock of arriving in America at 23, leaving Houston for San Francisco, and the lessons he learned at Hilton and Hyatt that shaped his leadership. He also reflects on Stephen Covey's influence and the emotional reason he finally wrote his book.

Horst Schulze reveals the traits of the best manager he ever led and why standards collapse after founders leave. In this raw exchange with Patrick Bet-David, he explains purpose, non-negotiables, and why compromising culture breaks world-class brands.

Horst Schulze explains what never changes in business and what must evolve. From plastic room keys to AI check-ins, he reveals how leaders balance timeless human service with changing technology, and why true hospitality can never be replaced by automation or trends.

Horst Schulze explains how Ritz-Carlton slashed employee turnover by building purpose-driven culture, strict hiring standards, and powerful orientation training. In this leadership clip with Patrick Bet-David, he reveals why behavior, environment, and respect matter more than pay when building elite teams.

Horst Schulze explains how to create real leadership paradigm shifts by demanding vision, purpose, and standards. In this powerful moment with Patrick Bet-David, he reveals why only a few managers become true leaders and how measuring the wrong metrics destroys brands.

Horst Schulze explains how winning the Malcolm Baldrige Award twice shaped Ritz-Carlton's culture and why first impressions define customer loyalty. From Steve Jobs studying their retail model to the science behind “first contact,” this clip reveals elite service standards that drive lasting success.

Born in wartime Germany, Horst Schulze shares how growing up amid chaos, loss, and fear shaped his discipline, optimism, and leadership. In this powerful clip with Patrick Bet-David, Schulze explains how his mother's strength and faith forged the mindset behind his rise to leading The Ritz-Carlton.

Patrick Bet-David sits down with Horst Schulze, the visionary who helped envision The Ritz-Carlton, to break down leadership, purpose, and world-class culture. From wartime Germany to influencing Steve Jobs, he shares powerful lessons on service, discipline, and building excellence.------