Podcasts about ritz carlton

Send us a textHow many photos are sitting on your phone right now—thousands, maybe even tens of thousands? And what would happen if those were the only memories your family had left?In this inspiring episode of The Good Enough Mompreneur Podcast, host Angela sits down with Haleh Shoa, Founder & CEO of Picturli, a photo organization, curation, and design studio that transforms chaotic photo collections into secure, searchable, and shareable archives.Haleh's passion for preserving memories began when her family fled Iran during the revolution, carrying photo albums as their most treasured belongings. With a career background in advertising for brands like Apple, Ritz Carlton, and Jaguar, Haleh combines technical expertise with a heart for storytelling—helping families and entrepreneurs protect their legacies.✨ In this episode, you'll learn:Why professional photo organizing is about more than decluttering—it's about protecting your family's legacy.How to organize overwhelming digital photo collections—from phones to old memory cards and slides.The lessons Haleh learned from launching Apple's iPad Mini globally and how those lessons apply to entrepreneurs.Tips for serving high-ticket clients with confidence (and why your expertise matters).How to think about your future self when building systems for business and life.

The $500 million dream behind Portland's most luxurious tower has hit a major roadblock. The 35-story Block 216, home to the Ritz-Carlton Portland, has been surrendered to lender Ready Capital amid slow condo sales, weak office leasing, and financial strain.

Episode 1761 - brought to you by our incredible sponsors: DaftKings - Download the DraftKings Casino app, sign up with code HARDFACTOR, and spin your favorite slots! The Crown is Yours - Gambling problem? Call one eight hundred GAMBLER Factor Meals - The Best Premade Meal Delivery Service on Earth - Get started at ⁠factormeals.com/hardfactor50off⁠ and use code hardfactor50off to get 50% off your first box plus free shipping. Inocogni - Take your personal data back with Incogni! Get 60% off an annual plan at ⁠⁠incogni.com/HARDFACTOR⁠⁠ and use code HARDFACTOR at checkout. Lucy - Let's level up your nicotine routine with Lucy.  Go to ⁠⁠Lucy.co/HARDFACTOR⁠⁠ and use promo code (HARDFACTOR) to get 20% off your first order. Lucy has a 30-day refund policy if you change your mind. Timestamps: 00:00:00 Story lineup 00:02:10 What does the term “trim” mean? 00:04:30  Pro Life Texas State Rep accused of having multiple abortions with a stripper & wanting to cum in his daughter's bake sale cookies 00:20:45 Sydney Sweeney's American Eagle jeans ad has everyone calling her a nazi 00:34:50 Ritz Carlton cum water case is thrown out  00:38:20 Parents suing funeral home after they sent their son's brain in a leaky box 00:41:10 The best ring camera footage of all time!   Thank you for listening!! Go to ⁠patreon.com/hardfactor⁠ to join our community. We love you, and most importantly HAGFD! Learn more about your ad choices. Visit megaphone.fm/adchoices

Edward Mady has led some of the most iconic hotels in the world. Now, he's turning decades of experience into a leadership blueprint that blends purpose, accountability, and human connection. In this #NoVacancyNews, Glenn and Anthony chat with the longtime GM of The Beverly Hills Hotel and author of Honing the Human Edge to talk about what it takes to build high-performing teams and lasting cultures in hospitality—and beyond. 

Bart Berkey believes in doing what most people don't—remembering names, anticipating needs, and showing up with contagious positivity. A former global exec in luxury hospitality (Ritz-Carlton, Hyatt), Bart took three decades of service experience and turned it into a movement. In this episode, Ryan and Bart talk about the power of “active remembering,” why being kind beats being right, and how the phrase Most People Don't. But You Do. became a calling card for courageous leadership. Bart shares lessons from the stage, his podcast, and the frontlines of hospitality, offering practical ways to notice more, include others, and overdeliver. His belief? The smallest gestures often have the biggest impact—and our job as leaders is to help others feel seen.

You don't have to choose between selling and staying premium… YOU just need the right strategy. In this episode, I talk about why mainstream discounting doesn't work for premium clinics. I break down the White Glove Promotion mindset to elevate your client experience, drive premium sales, and manufacture success for your signature offers. I share examples from luxury brands (like Chanel and Ritz-Carlton), how I coach my clients through launch campaigns, and how I've built this exact strategy into Ask Heather AI. Get ready to stop crash discounting and start selling like a premium brand.    HIGHLIGHTS How crash discounting trains your audience to expect price drops. What makes a value-add irresistible without sounding salesy. The White Glove Promotion mindset that attracts high-integrity buyers. How to incentivize without cheapening your brand. How I coach clients to maintain a premium identity while increasing conversions.   RESOURCES + LINKS Use Ask Heather AI to role-play real sales scenarios and upgrade your team's consults instantly HERE Apply for The Med Spa Advantage HERE    FOLLOW Heather: @heatherterveen Website: heatherterveen.com

In this episode of The Real Build, I sat down with Kathy Ward, who is our warranty administrator at R.K. Reiman Construction. Kathy and I discussed the commitment we have to our clients after closing on their house and how she consistently goes above and beyond to resolve any issues. We discussed delivering a Ritz-Carlton experience and consistently helping the client even after the warranty has expired.

Stephanie Holcombe serves as Senior Director of Events atMaxwell Leadership, where she has partnered strategically on events and experiences with both the for-profit and non-profits for the past decade. Previously, she held senior event roles at The Ritz-Carlton, Kimpton Hotels, and a third-party meeting planning agency. Stephanie holds a B.A. in SpeechCommunication from the University of Georgia and thus loves cheering for the Dawgs. She and her husband, Scott, have been married for 16 years and reside in Franklin, TN with their three children Isabella (15), Jacob (10), Sawyer (8)and their Australian Shepherd, Beckham.Stephanie Holcombe shares her journey in the event planning industry, highlighting her early influences, career transitions, and the importance of mentorship and support for women in leadership. She discusses the challenges of balancing work and family life, navigating gender dynamics in the workplace, and offers valuable advice for future generations of women. Stephanie emphasizes the significance of finding mentors, pursuing passions, and the inspiration she draws from her children and experiences in different cultures.Stephanie's Recommendations:Fans First  by Jesse ColeUnreasonable Hospitality by Will Guidara, Failing Forward by John C. Maxwell The Five Levels of Leadership by John C. Maxwell. Podcasts – in addition to this one..

So many businesses throw money at ads, tools, and trends hoping something sticks, but end up with little to show for it. Meanwhile, sharper competitors are dialing into what really matters—clear messaging and smart use of data. It's frustrating watching others break through while your efforts seem to stall. The problem often isn't effort—it's direction. James Harenchar is the President and CEO of Response Marketing Group, a Richmond-based agency focused on data-driven strategies. With nearly four decades in the industry, he's worked with brands like Ritz Carlton and Capital One to refine customer targeting through segmentation and predictive modeling. Today, he talks about how smart use of data helps businesses grow, especially during economic uncertainty. He stresses the need for personalized marketing rooted in analytics to boost ROI and stay competitive. Jim believes good data beats guesswork every time. Stay tuned! Resources: Enhanced Customer Engagement With Relevance & Personalization Follow James Harenchar on Facebook Connect with James Harenchar on LinkedIn

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin interviews Neil Colclough, RIMS Rocky Mountain Chapter President and 2025 RIMS Volunteer of the Year Award Winner, about his career path, how his Royal Marines service time helped steer his risk management path, and why he moved to Colorado. Neil tells of his years of experience in risk management, his risk philosophy, his DE&I philosophy, and how he feels about volunteerism.   Listen to learn the benefits of making your risk management career more fulfilling through volunteering.   Key Takeaways: [:01] About RIMS and RIMScast. RIMScast is a proud nominee of the 20th Annual People's Choice Podcast Awards. We are nominated in the category of Government and Organizations, and we would appreciate your support. Help us win that award at PodcastAwards.com.  [:35] About this episode of RIMScast. Our guest today is the RIMS Volunteer of the Year Award winner, Neil Colclough. We will learn about his career and all the great work he has done for us at the RIMS Rocky Mountain Chapter. [1:05] RIMS-CRMP Workshops! The next Virtual RIMS-CRMP exam prep, co-hosted by Parima, will be held on September 2nd and 3rd. [1:17] The next RIMS-CRMP-FED virtual workshop will be led by Joseph Mayo on July 17th and 18th. Register by July 16th. Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:34] RIMS Virtual Workshops! We have a day-long course on July 24th, “Risk Taxonomy for Effective Risk Management.” On August 5th, we have a day-long course about “Emerging Risks.” [1:47] We've launched a new course, “Intro to ERM for Senior Leaders.” This is a two-day course. The first two-day course will be held on August 12th and 13th and will be led by former RIMS President, Chris Mandel. [2:02] The course will be held again on November 4th and 5th and will be led by Elise Farnham. RIMS members enjoy deep discounts! [2:11] The full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's notes. [2:22] If you tuned in to the recent episode featuring James Lam, you will know he is hosting a new six-module workshop for us, the “RIMS-CRO Certificate in Advanced Enterprise Risk Management”. [2:36] The inaugural summer course is completely sold out! We are filled to the virtual capacity! Don't worry, in the Fall, the bi-weekly course will begin on October 9th. Registration closes on October 2nd. A link is in this episode's notes. Check it out and register today! [2:55] Mark your calendars for November 17th and 18th for the RIMS ERM Conference 2025 in Seattle, Washington. The agenda is being built. Soon, we will distribute a Call for Nominations for the ERM Award of Distinction. I'll update this episode's show notes when that link is ready. [3:19] Think about your organization's ERM program or one you know of, and how it has generated value. We will have more on that in the coming weeks. [3:27] RISKWORLD 2026 will be in Philadelphia, Pennsylvania, from May 3rd through May 6th. RIMS members can now lock in the 2025 rate for a full conference pass to RISKWORLD 2026 when registering by September 30th. [3:41] This also lets you enjoy earlier access to the RISKWORLD hotel block. Register by September 30th, and you will also be entered to win a $500 raffle. Don't miss out on this chance to plan and score some extra perks. [3:54] The members-only registration link is in this episode's show notes. If you are not yet a member, this is the time to register at RIMS.org/membership. [4:04] On with the show! Our guest today is Neil Colclough. He has been President of the RIMS Rocky Mountain Chapter since 2023. In 2025, he was named the Volunteer of the Year. A link to his profile in the Awards Edition of RIMS Risk Management magazine is in the show notes. [4:24] Justin is stoked that Neil is joining us on RIMScast to discuss his well-deserved recognition and why he shares it with many other members of the RIMS Rocky Mountain Chapter. [4:37]  We're also going to learn about his military career and how that shaped his risk career and his enthusiasm for volunteerism. [4:45] Interview! Neil Colclough, welcome to RIMScast! [5:00] Neil is incredibly proud of the RIMS 2025 Volunteer of the Year Award. [5:16] Neil continues as the President of the RIMS Rocky Mountain Chapter until September. [5:39] Neil has been in Colorado for 27 years. He left behind family, friends, and a job he loved to move to the Colorado Rocky Mountains to take advantage of the lifestyle the area offers. He wanted to be a semi-ski bum. [6:25] Neil had to learn to ski in the military. He fell in love with the sport. He landed a job on Vail Mountain. He skied over 100 days a year for several years when he lived in Vail. [6:51] Neil is from Stoke-on-Trent, England. As a kid, he wanted to be a soldier. He joined the Royal Marines for six years and travelled the world. He saw communities outside of the resort areas. [8:10] Neil believes his risk management career grew out of his service. Public service is managing risk, considering what could go wrong at all times, and having a Plan B and C for those instances. It's also not being risk-averse. [8:33] His military service left him with the mindset that you can do anything, you just have to put the effort into doing it properly and give it your best shot. They all kept themselves incredibly fit. The risk of not being fit didn't just impact you; it impacted the guys you worked with. [9:17] Neil enjoyed the fitness routine in the military, going for morning runs with his closest friends. [9:34] If Neil hadn't moved to Colorado, he probably would have stayed home. He was focused on moving to the Rocky Mountains. He had been to the U.S. about 10 times before he moved. He moved in 1998. [11:11] Neil says he is of the generation who “fell into” the risk management industry, versus going to school for a risk management degree. He was dragged reluctantly into risk management. [11:28] Neil was asked four times to fill a new role in the corporate headquarters of Vail Resorts. He didn't want to leave Vail, but he liked the person hiring him, and the offer made sense, so he joined the corporate office and did not look back. RIMS membership came with that job. [11:58] At the time, Neil had no idea what RIMS was. He joined the Rocky Mountain Chapter in early 2008. He's been a member of the chapter since then. He attended programming and social events. He progressed in the chapter. [12:14] The operational experience he had gained in the military and from running the Security Team at Vail Mountain fed into the risk management function. It gives him a bit of a leg up when it comes to solving issues. His experience adds credibility with his internal clients today. [12:40] Neil's career has been a natural progression. He loves his job. He loves the people he does it for. It's like a hobby. He's genuinely interested in it. [13:00] Neil loves being in the RIMS Rocky Mountain Chapter as a whole. He joined the board in 2018 with Incoming President Peggy Miller and Past President Emily Bloedel. The board was a great group of people. They have great, respectful discussions. There's no negativity. [13:49] As long as Neil has been a member of the chapter, that has always been the case. He says the board feels proud to be part of the chapter and to have a positive impact.  [14:09] Justin mentions that Emily Bloedel was a RIMS Rising Star recently. Peggy Miller is with Kroenke Sports & Entertainment. Justin met Peggy at the RIMS ERM Conference in Denver. Neil ran the DEI education session at ERM, and he did a great job. [14:52] Neil says Emily Buckley is also on the board. They have a great pipeline of leadership to look forward to, and the future is super bright. [14:58] Justin mentions there's a lot of talent in Colorado. Emily Buckley was a guest on RIMScast last year for Specialized Bicycles on bicycle safety. Justin says, if you're a risk professional looking for a place to move, start with Colorado and look up Neil!  [15:33] DE&I is a passion for Neil. He's super connected to it. Justin and Neil discuss whether it's helpful to speak the words Diversity, Equity, & Inclusion for people who may be less committed. [16:53] You might lean on Inclusion a little more to help people understand that this is about making sure that everybody has the same opportunities. [17:22] Neil is the RIMS Volunteer of the Year. The award used to be called the Heart of RIMS Award, but was rebranded to be more specific. [17:57] Neil thinks that all RIMS chapters should have the succession of vice presidents and presidents built into their bylaws as the Rocky Mountain Chapter does. A lot of presidents have sat on boards for many years, and they struggle to recruit people to become board members. [18:22] Volunteerism takes effort. If you're taking an hour out of your day to do a podcast to talk about yourself, then you've got to make up that time somewhere else. If you're doing chapter work during business hours, you have to have an employer who supports what you're doing. [18:54] You have to have family behind you, that gets it. You can't just disregard your daily job duties in favor of volunteerism. [19:09] Neil says, encourage chances to have an intentional succession plan for chapter leadership. Encourage people early in their careers to serve on boards, become leaders of the chapter, and shape the future. [19:40] If you've just graduated from an RMI program and joined the workforce, you may not think you're qualified to lead on a chapter board. Neil says, we want to hear from the future of the industry so we who are in it can prioritize what is going to be meaningful after we've gone. [20:03] Reach out to younger people, let them know what a safe space it is, and give them the opportunity to serve. [20:12] RIMS Events! The 49th Annual Florida RIMS Educational Conference will be held again at the Ritz-Carlton in Naples, Florida, from July 29th through August 2nd. Visit Florida.RIMS.org for more information and to register. [20:30] The very first RIMS Texas Regional Conference will be held from August 4th through the 6th in San Antonio, Texas, at the Henry B. González Convention Center. Public Registration is open. The full conference agenda is now live. [20:46] Don't miss the post-conference workshop, the RIMS-CRMP Exam Prep Course, available on site. [20:52] This event is open to any RIMS Chapter member. If you are local to the area, you might consider becoming a RIMS member today so that you can get all the benefits and begin networking with your new RIMS Texas peers. Links are in this episode's show notes. [21:07] You can also visit the Events Page of RIMS.org for more information. We look forward to seeing you in Texas! [21:15] A month later, we will be up North for the RIMS Canada Conference 2025, from September 14th through the 17th in Calgary. Registration is open. Lock in those favorable rates; Visit RIMSCanadaConference.CA. We look forward to seeing you in Calgary! [21:34] On September 18th, the 10th Annual Chicagoland Risk Forum will be held at the Old Post Office in Chicago. Register at ChicagoRIMS.org. [21:44] Also on September 18th, the Spencer Educational Foundation will host the 2025 Funding Their Future Gala at the Cipriani 42nd Street. Visit SpencerEd.org. [21:57] On October 1st through the 3rd, the RIMS Western Regional Conference will be held in North San Jose at the Santa Clara Marriott. The agenda is live. It looks fantastic! Visit RIMSWesternRegional.com and register today. [22:12] Let's Return to My Interview with the RIMS 2025 Volunteer of the Year, Neil Colclough! [22:23] Neil joined Sage Hospitality Group in January 2025. He had spoken with his new boss about his role at the RIMS Rocky Mountain Chapter, and she was super supportive. [22:48] The whole company understands the importance of risk management. They see the value of having me remain involved with RIMS at the chapter and society level. It was an easy conversation to have. [23:18] Neil is over a total of seven people at Sage. He says this is rare except in well-established, large companies. This is Neil's first experience with anything that comes close to that. [23:56] Two of Neil's team have been with the company for over 30 years. Another has been with the company for 11 years. That speaks volumes to Neil about the company culture and the investment the company makes in risk management. It was a huge attraction to Neil. [24:18] Neil was previously with Inspirato, another hospitality group. It was high-end luxury travel where you would subscribe to a membership and get access to a portfolio of homes. One client was mad that they didn't inform them that it was hurricane season when they were traveling. [26:06] When Neil moved to Colorado, he went to a job fair for Vail Resorts in Denver. He was offered two jobs, one as a ski instructor and one with the Security Department, a seasonal job. [26:24] When Neil showed up for work on his first day of training for the Security Team, it was October 19, 1998, the day of the terrorist arson at the Two Elk Lodge, the largest act of eco-terrorism in North America at the time. [26:42] Neil's job went from being seasonal to year-round. The department grew. He was promoted a couple of times fairly quickly. He had never ridden a snowmobile, but they put him on it, and he rode 400 miles a week on a snowmobile. [27:12] With this experience, Neil understands the principles of emergency preparedness and response. He worked closely with the public sector in Vail and Eagle County. The local government and the ski resort have to work closely together to align in the same direction. [27:31] Neil says they did some good stuff over the years to mitigate potential risks. A wildland fire was a big concern. They did mass-casualty incident drills with Vail Ski Patrol and the town of Vail. [27:59] Neil lives east of Boulder. His office is in Denver. [28:34] Neil says the award is not just one person. It takes a village. It takes a lot of people who think like you and have the same heart to make good things happen. He's never volunteered at any event where he's walked away feeling down and thinking it was a waste of time. [29:00] A little can go a long way. If you're thinking about ways to volunteer in the risk and insurance industry, the local RIMS chapter is a great vehicle to do that. You can contact Neil, and he can introduce you to some people he has networked with around the country. [29:24] Volunteerism is so rewarding. It takes effort. You can't just go to meetings. You have to put pen to paper in between meetings to take action on what you say you're going to do. Neil battles constantly with the feeling that he's not fully delivering on what he should be. [29:45] You have to give yourself a little bit of grace when it comes to those times. People's capacity ebbs and flows. Surround yourself with people who can pick up the slack when you have to step into your day job a little bit more at certain times. [30:00] When you're juggling the balls, just don't drop the glass ones! Keep your responsibilities prioritized. [30:13] Neil talks of DE&I sponsorship, advocating for somebody who's not in the group. One way to do that is to ask if you can take a young professional along with you when you're invited somewhere as a risk professional. Request that someone be at a meeting who wasn't invited. [31:02] That can create opportunities and give that person experience. It's a simple act with a potentially massive impact. [31:15] Neil, it's been a real pleasure to speak with you again! I appreciate all your insight here. Congratulations again on being named the RIMS 2025 Volunteer of the Year. We've got a link for the RIMS Rocky Mountain Chapter in the notes. Locals, if you want to join, give Neil a shout! [31:37] Neil says, I'll get back to you eventually! There are about 200 professional members in the chapter through the Society, plus Chapter Associates and Student Members. There is a free membership for RIMS Affinity Partners, all of whom have been represented on RIMScast. [33:06] Justin mentions again the RIMS Western Regional Conference; register at RIMSWesternRegional.com. [33:17] Special thanks again to RIMS Rocky Mountain Chapter President and 2025 RIMS Volunteer of the Year Award Winner, Neil Colclough. We appreciate him making the time for us. A link to the special Awards Edition of RIMS Risk Management magazine is in the show notes. [33:35] Check out Neil's profile as well as the other 2025 RIMS Award Winners. A link to the RIMS Rocky Mountain Chapter site is in this episode's show notes. Check out all the great work they are doing. [33:48] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [34:16] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [34:35] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [34:52] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [35:08] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [35:23] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [35:30] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: 20th Annual People's Choice Podcast Awards! Vote for RIMScast (Gov't & Organizations)To vote for RIMScast, please sign up with your email, then select RIMScast on the pulldown under Government and Organizations. Thank you! RIMS Risk Management Magazine 2025 Awards Edition RIMS Texas Regional 2025 — August 3‒5 | Registration open. RIMS-CRMP In-Person Workshop in Texas Aug. 6 & 7 RIMS 2025 Florida Educational Conference | July 31‒Aug 2 | Registration open. RIMS Canada 2025 — Sept. 14‒17 | Registration open! 10th Annual Chicagoland Risk Forum — Sept. 18 | Registration open! RIMS Western Regional — Oct 1‒3 | Bay Area, California | Registration open! RISKWORLD 2026 — Members-only early registration! Register through Sept 30! RIMS-Certified Risk Management Professional (RIMS-CRMP) The Strategic and Enterprise Risk Center Spencer Educational Foundation 2025 Funding Their Future Gala — Sept. 18, 2025 in NYC! Spencer Education Foundation — General Grants 2026 — Application Deadline July 30, 2025 RIMS ERM Conference 2025 — Nov 17‒18 in Seattle! [Save the Date!] RIMS-CRO Certificate in Advanced Enterprise Risk Management — Featuring Instructor James Lam! Summer course sold out! | Next bi-weekly course begins Oct 9. RIMS Diversity Equity Inclusion Council RISK PAC | RIMS Advocacy | RIMS Legislative Summit SAVE THE DATE — March 18‒19, 2026 RIMS Risk Management magazine | Contribute RIMS Now RIMS Rocky Mountain Chapter RSVP for the RISK PAC Reception in Philadelphia | July 16, 2025 | Sofitel Philadelphia at Rittenhouse Square RIMS Webinars: RIMS.org/Webinars   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP-FED Exam Prep Virtual Workshop — July 17‒18 RIMS-CRMP Exam Prep Virtual Workshop — Sept 2‒3, 2025 | Presented by RIMS and PARIMA Full RIMS-CRMP Prep Course Schedule “Risk Taxonomy for Effective Risk Management” | July 24 | Instructor: Joe Mayo “Emerging Risks” | Aug 5 | Instructor: Joe Mayo “Intro to ERM for Senior Leaders” | Aug. 12‒13 | Instructor: Chris Mandel “Intro to ERM for Senior Leaders” | Nov. 4‒5 | Instructor: Elise Farnham See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Mid-Year Update: RIMS Legislative and Risk Management News” “RIMS 2025 Rising Star Megan Smalter: Giving Yourself Grace” “Live from RISKWORLD 2025” “RIMS 2025 Risk Manager of the Year, Jennifer Pack” “Julie Bean, 2024 Heart of RIMS Award Winner”   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Neil Colclough, Vice President of Risk, Compliance, and Audit, SAGE HOSPITALITY GROUP RIMS Rocky Mountain Chapter President   Production and engineering provided by Podfly.  

Send us a textClick here to subscribe to The Brian Wright Show Podcast Click here to subscribe The Brian Wright Show YouTube Station Click here to subscribe to the New Patient Group YouTube Station.Click here to register you and your team for NPG Iconic. Click here to schedule free consultation with New Patient Group and/or WrightChat The gap between knowing and doing might be the single greatest predictor of success in business and life. In this thought-provoking episode, Brian Wright tackles the dangerous misconception that gathering information alone leads to progress.Have you ever found yourself researching, planning, and preparing for so long that you never actually take the first step? You're experiencing what psychologists call the "Deep Dive Effect" – the tendency to seek excessive information before taking action, often resulting in decision paralysis or missed opportunities. Brian shares the eye-opening story of meeting a young man who had spent two years preparing to launch a podcast without recording a single episode, perfectly illustrating how knowledge without implementation becomes wasted potential.The most successful business leaders don't wait for perfect information. They adopt a "ready, shoot, aim" approach – launching initiatives quickly, learning from real feedback, and refining as they go. Meanwhile, their competition remains stuck in research mode, paralyzed by contradicting advice and information overload. This pattern proves especially challenging for professionals with analytical minds, like clinicians or engineers, whose training emphasizes precision over action.What truly sets top-performing businesses apart isn't superior knowledge but superior implementation. While the masses flock to marketing seminars, the elite few obsess over creating remarkable customer experiences that turn clients into advocates. They build systems that differentiate their business at every touchpoint, recognizing that external competition isn't their real challenge – their ability to implement knowledge effectively is.Remember: your greatest competitor isn't the new business opening down the street. It's your willingness to act on what you know, even imperfectly. Start with small steps, learn through implementation, and understand that knowledge without action is just expensive education. Your success depends not on what you know, but on what you do with what you know.New Patient Group - The Employee & Patient Experience Co.A company designed to help orthodontists, dentists and other types of Doctors create a practice that dominates the new economy. Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies:  - Leadership- Sales Fundamentals- Hospitality- Consumer Psychology- Verbiage- Presentation- Many More Learn How to Apply the Skill Sets Above to each of the following:- Existing Patient Experience- New Patient Experience- New Patient Phone Call- Existing Patient Phone Call- Digital Workflow- Treatment Coordinator Exam- Doctor Exam- Financial Presentation- Pending Treatment FollowUp- Handling and Overcoming Objections - Trust & Communication Transfers - Digital Marketing- Patient Compliance- Clinical Assistant Chair Side Conversations- Clinical Assistant Conversation with Parents - Re

634. Part 1 of our talk with Kyle Crosby about his project, Louisiana Dread. "Louisiana Dread is a cultural project that shares and preserves stories of Louisiana history, culture, and folklore. Under the umbrella of Dreadful Productions, LLC, "Louisiana Dread" aims to bring awareness to important cultural aspects of Louisiana through several online series, such as LA Quick History, LA Drinks, LA Estates, LA Lingo, and LD Live. each highlight  in Louisiana history that have otherwise been forgotten or misinterpreted, as well as share local horror stories that have been told for generations. Whether based on fact or complete fiction, Louisiana is seeping with horror stories that all share one common feature: the haunting setting of Louisiana. Along with the online series, a ten-episode television anthology script has been completed and awaits funding. To donate, please contact us at kyleladread@gmail.com The description can be seen below. "Louisiana Dread" is a video horror anthology series based on haunting Louisiana history, folklore, and culture. Set all throughout the Bayou State, each episode holds its own sinister tale of misfortune and evil" (Louisiana Dread). Now available: Liberty in Louisiana: A Comedy. The oldest play about Louisiana, author James Workman wrote it as a celebration of the Louisiana Purchase. Now it is back in print for the first time in 221 years. Order your copy today! This week in the Louisiana Anthology. One of our recent additions is a COVID diary by Frank Perez, who wrote about his experiences in the French Quarter during COVID. Saturday, March 21, 2020. 12:15 pm. "I receive a text from my friend Ben, an Episcopal deacon who lives a few blocks away, asking if I know anyone who is hungry. Ben is making dozens of brown bag lunches and delivering them around the Quarter to anyone in need. He assures me that he wears gloves and a mask while preparing the meals. I'm hungry now and heat up spaghetti leftovers from yesterday." At the end of his diary, he notes, "The Quarter itself is a poem. The souls are old here, and each has a story to sigh into any willing ear." (Perez). This week in Louisiana history. July 12, 1934. Birthday of famous pianist Van Cliburn who was a Musical prodigy who won the first quadrennial Tchaikovsky Piano Competition in 1958 when he was only 23. This week in New Orleans history. Happy Birthday, Tom Benson born in New Orleans on July 12, 1927. He ran car dealerships and also bought the Saints. This week in Louisiana. Tales of the Cocktail July 20-25, 2025 The Ritz-Carlton, New Orleans 921 Canal St. New Orleans, LA 70112 Email: info@talesofthecocktail.com Website     Enjoy a week-long celebration of cocktails and mixology at the 23rd annual Tales of the Cocktail® (TOTC) event, taking place from July 20-25, 2025. This global cocktail conference, organized by the nonprofit organization Tales of the Cocktail Foundation, aims to educate, advance, and support cocktail professionals and enthusiasts alike.     Hosted by the Ritz Carlton in the French Quarter, this event is set to be a gathering of the brightest minds in the industry. This year, TOTCF has chosen the theme “Evolve” to celebrate the ongoing transformation of the cocktail industry with a dynamic lineup of signature programming, including educational seminars, Beyond the Bar events, tastings, Futures Labs, and much more. Postcards from Louisiana. Lawrence Cotton.  Listen on Apple Podcasts. Listen on audible. Listen on Spotify. Listen on TuneIn. Listen on iHeartRadio. The Louisiana Anthology Home Page. Like us on  Facebook.

In Episode 128 of the Award Travel 101 podcast, Angie Sparks and Joseph Petrovic discuss the latest promotions, program changes, and their evolving card strategies. They highlight a popular 50% DoorDash promo that pairs well with Chase credits, and cover news such as Choice Privileges' status match through 2026, Aeroplan's points expiration returning this November, and the ability to book Porter Airlines with Alaska miles. Angie also mentions rumors of a Ritz-Carlton card fee hike and credits that could hurt its value, while encouraging listeners to stay on top of transfer bonuses and promotions through AwardWallet. Both hosts share updates on their personal card bonuses, travel bookings, and recent successes like scoring premium cabin flights and using hotel points and vouchers effectively.The main topic focuses on re-evaluating premium credit cards in light of rising annual fees, rumored program changes, and shifting value propositions. Angie is considering consolidating premium cards, dropping her Ritz in favor of a Brilliant while keeping two Aspires as long as uncapped free night certificates remain. Joe plans to cut several premium cards, keeping co-branded ones that still deliver value. Both agree that the Chase Sapphire Reserve's refresh is good for year one but likely not long-term, and that card and program strategies need constant reassessment to adapt to the evolving landscape. They also touch on elite status strategies—Angie leaning more toward AA over WN, Joe maintaining Hyatt and AA Executive Platinum—and warn listeners about the time and effort required to extract full value from these “coupon books.” Angie closes with a tip about politely requesting late fee waivers when travel disrupts payments, reminding everyone to stay proactive and kind in managing accounts.Links to Topics DiscussedChoice Privileges Status MatchAir Canada Aeroplan Mileage Expiration Policy UpdateAlaska Airlines no able to be redeemed for Porter AirlinesWhere to Find Us The Free 110k+ member Award Travel 101 Community. To book time with our team, check out Award Travel 1-on-1. You can also email us at 101@award.travel Tickets are now ON SALE for our next meetup in Miami September 19-21. Secure your spot today at https://award.travel/miami2025 Our partner CardPointers helps us get the most from our cards. We love being able to automatically add all of our offers and quickly seeing the best card to use for every purchase. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card! Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.

Our guest is Kyle Connaughton, who is the chef/owner of SingleThread https://singlethreadfarms.com/ in California. SingleThread is a very unique farm, restaurant, and inn, which has earned numerous accolades since its opening in 2016, including three Michelin stars, three Michelin keys and a Michelin Green Star, which recognizes the outstanding sustainability at the farm managed by Kyle's wife and co-owner Katina Connaughton. Kyle began his culinary career in L.A. with an apprenticeship at one of the oldest Japanese restaurants in the city, followed by training at top restaurants, such as Spago Beverly Hills, The Dining Room at Ritz-Carlton and A.O.C. Then he moved to Japan and cooked for the famed French chef Michel Bras, as well as at traditional Japanese restaurants. On top of these diverse experiences, he also worked at the highly innovative restaurant The Fat Duck in the U.K. as the Head Chef of Research & Development. In this episode, we will discuss how Kyle fell in love with Japanese cuisine at a very young age, how his global experiences formed his unique culinary philosophy and style, the fascinating concept of SingleThread, the idea of Omotenashi that Kyle highly values and much, much more!!!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Watch Us On YouTube! We're finally detailing Ed's exciting trip to Tokyo Disneyland. Are the official Disney hotels worth the price? Plus, there are some new Chase referral bonus rules to be aware of. Air France is increasing the value of its elite status- a rarity in the points and miles world! A dad jumped off the Disney Dream to save his child- Ed has some thoughts! Ritz-Carlton has some business woes, and so does Spirit Airlines! Plus, all the banter you know and love in this week's episode. If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/    

Bo and Joe return from summer vacation with fresh stories, big laughs, and plenty of Dolphins talk. From Joe nearly getting pickpocketed in Paris to Bo living the high life on a Ritz-Carlton cruise, the guys compare notes on their globe-trotting adventures before diving into the latest Miami Dolphins news. They react to the return of Minkah Fitzpatrick, evaluate the team's offseason moves, and size up the roster heading into training camp. With observations from minicamp and thoughts on the importance of Tua, Tyreek, and the health of the defense, this episode sets the stage for what could be a defining year in Miami. Plus, the guys reflect on how lucky they were to play in the pre-social media era—and how today's players would've never survived the Kings Inn days.Out to Pasture is back. Let's ride.

Scaling Smart: Private Equity, Profit & Purpose Guest: John Brooks, CEO of Warehouse on Wheels Host: Marcia Riner, Profit Booster® | PROFIT With A Plan Podcast Episode Runtime: 33 mins Tags: private equity, business growth strategy, business exit, scaling operations, stakeholder ROI, team ownership, trailer rentals

So nice to get away to New York and catch up with voiceover talent manager Jeffrey Umberger, who works as a talent manager for ACM Talent in the city. Sitting down with Jeffrey gives you a whole new perspective inside the world of entertainment - including the voiceover business! And with the changing nature of the biz, combined with the speed in which AI is joining the ranks, this studio session proves to be an interesting convo! Jeffrey and I discuss the current voiceover business - including differences between voice artists and actors (improv anyone?), why you and your voice need to stand out in every audition, understanding your voice print and your brand (helpful to know with new changes in technology!) plus the big question almost everyone asks: do I need an agent? And if you do - how does having a talent manager work for you? We also talk about Jeffrey's pre-talent agency days as the 'piano man' at the Ritz Carlton in the Big Apple! Bring along your headphones and voiceover ambitions and join us!About the Spotlight Conversations podcast:Tune in as I invite friends inside my cozy linoleum free recording studio to talk about all things media - radio, television, music, film, voiceovers, audiobooks, publishing - if guests are in the spotlight, we're talkin'! Refreshingly unscripted and unusually entertaining, listen in as each guest gets real about their careers in the entertainment biz, from where they started to how it's going. Settle into my swanky studio where drinks are on ice and the conversation starters are music + media - always a deal breaker for the rock and roll homemaker! Love the conversations? Follow @donnareedvo @spotlightconversations @rockandrollhomemaker New episodes drop every Tuesday. Social media links, website and more hereFollow and subscribe to my podcast hereThese people are cool and they help with the show and I like them a lot:Booth Announcer: Joe Szymanski ('Joe The Voice Guy')Theme Song Composer: Mark Sparrow, SongBird StudiosAffiliated Stations:Houston Radio Platinum

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Handling Mistakes and Exceeding Customer Expectations  Shep interviews Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose. He talks about how organizations can go beyond customer satisfaction to create exceptional customer experiences by building a strong service culture and learning from both inside and outside their industry.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses convert mediocre customer experiences into exceptional ones?   How can businesses turn unhappy customers into loyal fans?  Why is mere customer satisfaction not enough to ensure long-term loyalty?  How can businesses benchmark their customer experience performance?  How can businesses use customer feedback to prioritize improvements that actually matter?  Top Takeaways:    Having a customer-focused experience starts with the organization's culture. When everyone in the company, from leadership to frontline teams, cares about service, the customer feels it.  Satisfied customers are not necessarily loyal. Satisfaction means their expectations were met but not exceeded. They don't complain because there isn't enough for them to complain about, but that doesn't mean they are happy. So, when another option with a better offering from a competitor, such as a smaller price tag, a more convenient location, or shorter wait times, comes along, they are still likely to leave.  Companies need to learn from good and bad customer feedback, but they should not neglect the customers in the middle. Customers who aren't upset but aren't delighted either are the most likely to leave without saying a word. These customers are dangerous because there is no obvious warning sign before they simply fail to return. Businesses should focus on transforming mediocre experiences into better ones by understanding what is missing and implementing improvements.  When a mistake happens, how it is handled matters even more than the mistake itself. When a business makes mistakes but shows empathy and resolves the issue promptly, customers feel valued and may become more loyal than they were before.  While learning what your competitors are doing right, remember that your customers don't just compare you to companies within your industry. Customers compare you to the best experience that they have had in any industry. Study world-class organizations and what they are doing to stand out. Then consider what you might be able to apply to your brand.   What you think is important may not always align with what the customer thinks is important. To make impactful changes, ask for customer feedback and listen to what matters most to them. Focus your energy and resources on improvements that truly matter to your audience.   Additionally, Jamey shares lessons on providing an exceptional customer experience from his time as Director of Quality for The Ritz-Carlton. Tune in!  Quote:   "If you only focus on fixing really bad experiences and celebrating great ones, you miss the danger in the middle. Customers who say, "It was okay," will likely leave you the moment something better comes along."   About:    Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose: Big Ideas for Fueling Irresistible Corporate Cultures. He served as the Director of Quality for The Ritz-Carlton, Palm Beach, and later as the Performance Improvement Leader of the Americas, where he led high-impact guest experience projects across 26 hotel properties.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textClick here to register you and your team for NPG Iconic. Click here to schedule free consultation with New Patient Group and/or WrightChat Click here to subscribe to The Brian Wright Show Podcast Click here to subscribe The Brian Wright Show YouTube Station Click here to subscribe to the New Patient Group YouTube Station.What makes a truly exceptional marketing company? Contrary to popular belief, it's not about generating more calls or leads—it's about attracting the right customers for your specific business model.In this eye-opening episode, I challenge the widespread misconception that marketing success is measured by lead volume rather than lead quality. Drawing from my extensive experience working with businesses across multiple industries, I introduce the crucial Best Western/JW Marriott/Ritz-Carlton framework to help you identify your business positioning and align your marketing accordingly.The stark reality is that many businesses waste marketing dollars attracting prospects who will never convert because there's a fundamental mismatch between the marketing and the business model. Whether you're trying to be the premium provider commanding top prices or a volume-based business with competitive rates, your marketing strategy must reflect that positioning to attract customers who already value what you offer.This episode provides actionable insights on how to evaluate marketing companies, what questions to ask during the selection process, and why template-based marketing fails premium businesses. You'll learn why raising prices requires simultaneously increasing perceived value, and how your entire customer journey—from digital presence to physical space to team training—must align with the expectations set by your marketing.For business owners tired of high lead numbers but disappointing conversion rates, this conversation offers a transformational perspective on marketing that focuses on quality over quantity. The right marketing doesn't just fill your pipeline—it fills your pipeline with people ready to say "yes" to what you offer at your desired price point.Ready to transform how you think about marketing for your business? This episode will change your approach forever. Like, subscribe, and share with fellow business owners who need to hear this message!New Patient Group - The Employee & Patient Experience Co.A company designed to help orthodontists, dentists and other types of Doctors create a practice that dominates the new economy. Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies:  - Leadership- Sales Fundamentals- Hospitality- Consumer Psychology- Verbiage- Presentation- Many More Learn How to Apply the Skill Sets Above to each of the following:- Existing Patient Experience- New Patient Experience- New Patient Phone Call- Existing Patient Phone Call- Digital Workflow- Treatment Coordinator Exam- Doctor Exam- Financial Presentation- Pending Treatment FollowUp- Handling and Overcoming Objections - Trust & Communication Transfers - Digital Marketing- Patient Compliance- Clinical Assistant Chair Side Conversations- Clinical Assistant Conversation with Parents - Remote Monitoring (If, applicable) - Clear Aligner Starts and Profitability (

In this episode, Edward Mady shares his experience working for Ritz Carlton founder Horst Schulze.Listen to our series with Horst Schulze here.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Haleh Shoa, founder of Picturli, on intentional digital preservation of memories, both for the individual but also in Business. The former advertising executive who has led global brands such as Apple, Infinity, Nissan and Ritz Carlton through the analogue to digital transition, including spearheading transformation at Ogilvy LA, argues that digital asset management can curate a corporate legacy. Blending storytelling strategy and digital hygiene, she says, can help to preserve what matters most. #Business #Photography #Content

The Ritz-Carlton's “Late Checkout” campaign, featuring Josh Hutcherson, won a Gold Lion at Cannes for its creative approach to luxury advertising, outperforming 181 other brands. Meanwhile, Iberostar warned that climate change is the greatest threat to its beachfront properties and called for increased investment in sustainable tourism efforts. At the Skift Data+AI Summit, travel investors emphasized the importance of solving real problems over AI hype and noted that future winners may emerge by building on earlier innovations in the sector. Ritz-Carlton Ad Gamble Pays Off at Cannes Awards: 'Late Checkout' Takes Gold 3 Travel Startup Investors Warn Founders Not to Fall for AI Hype 'Climate Is Our Number One Risk': Iberostar Pushes for Tourism Sector Action Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

Italy has launched the “99% of Italy” campaign to encourage tourists to explore lesser-known regions, addressing the issue of overtourism that sees 70% of international visitors concentrated in just 1% of the country. Meanwhile, the U.S. State Department now requires student visa applicants to make their social media accounts public for screening as part of renewed interview procedures. Lastly, the Ritz-Carlton Yacht Collection is expanding its luxury cruise offerings with the debut of a new ship, Luminara, set to sail through the Mediterranean, Africa, and Asia-Pacific regions. Visit Italy's Message to Tourists: You've Only Seen 1% State Department Asks Student Visa Applicants to Make Social Media Accounts Public Ritz‑Carlton to Launch Third Yacht as Hotel-Branded Cruise Race Heats Up Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

Brought to you by Five Star Management – Helping chiropractors streamline systems, scale their teams, and succeed with purpose.If your patients ever walk in and feel invisible, this episode is a must-listen.We take a deep dive into what separates thriving practices from those just getting by—and it all comes down to the experience outside the adjustment. You'll learn:Why 67% of patients leave practices (hint: it's not the care)What the Ritz-Carlton and a local vet can teach your team about loyaltyThe #1 way to win patient trust on the first visit3 avoidable phrases that ruin your patient interactionsHow to build a culture where staff own the outcome, even if they don't know the answerAn easy, ethical way to ask for referrals that actually worksThis episode was generated using AI voices for clarity, efficiency, and accessibility.

The ‘luxury hotel superyacht' is one of the most competitive and exciting new areas of luxury travel. The Ritz-Carlton was the first to market with the launch of the Ritz-Carlton Yacht Collection's 'Evrima' superyacht in 2022. Scott Kerr sits down with Jim Murren, executive chairman and CEO of the Ritz-Carlton Yacht Collection, to discuss why the Ritz-Carlton expanded into superyachts, the complexities of designing and building its ships and the similarities to designing one of its land-based hotel properties, and why its third superyacht 'Luminara' (embarking on her maiden voyage in July) is its most ambitious creation yet. Jim also talks about why the luxury hotel superyacht market is still relatively untapped and how the Ritz-Carlton Yacht Collection is shaping its itineraries and destinations to meet the demands of UHNW travelers who are increasingly valuing purity of experience over traditional luxury amenities. Plus: Why most of its guests are first-time cruisersFeaturing: Jim Murren, Executive Chairman and CEO of the Ritz-Carlton Yacht Collection (ritzcarltonyachtcollection.com)Host: Scott Kerr, Founder & President of Silvertone ConsultingAbout The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.Stay Connected: scott@silvertoneconsulting.comListen and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend or a colleague!

Learn how to scale authentic empathy and create meaningful impact in business while building sustainable wealth Look, we live in a crazy world right now. The news is screaming that the sky is falling, social media's got everyone at each other's throats, and AI is encouraging shortcuts over real connection. But here's what I know - with every challenge comes an equal and opposite opportunity. In this episode, I sit down with Chris Yoko to dive deep into what really separates successful entrepreneurs from everyone else: genuine care. Not the kind you SAY you have, but the kind people actually FEEL. We explore how to build empathy at scale, why authenticity isn't just nice-to-have but mission-critical, and how you get paid in direct proportion to the impact you provide others. Chris Yoko is the CEO of Yoko Consulting and founder of Carbon Off - and let me tell you, this guy gets it. He's worked with powerhouse brands like Ritz Carlton, Living Social, and Pampers, helping impact over 100 million lives. Chris is part of MMT, our mastermind group of 7, 8, and 9-figure entrepreneurs, and his superpower is helping organizations create authentic impact through technology. What I love about Chris is he doesn't just talk about caring - he shows organizations how to systematically demonstrate it at scale. KEY TAKEAWAYS: Your competitive advantage isn't your marketing tactics or sales systems - it's whether people genuinely believe you care about their success more than your own profit. Empathy at scale means building systems that help you see, hear, and understand what's truly important to each person you serve. Real empathy requires accuracy in reading people's emotions AND the wisdom to know when to pull them up rather than sink down with them. The Ritz Carlton doesn't just deliver great service - they anticipate what would make you feel special before you even know you need it. Servant leadership means your people get the credit when you win, and you take the blame when things go wrong - that's how you build loyalty that runs soul-deep. You want to build lasting wealth? Expand your vision beyond yourself to your family, community, country, and world - the bigger your impact, the bigger your income. The wealthiest people aren't thinking small like "the world" - they're already exploring space because their vision for impact knows no bounds. In times of chaos and uncertainty, the companies that survive and thrive are those with superfans who feel genuinely cared for and connected to a meaningful mission. Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures. The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show. Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show. Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites: www.PredictableProfits.com

From Fear to Flavor: Executive Chef Pablo Valencia Recipe for Leadership ExcellenceIn this leadership-rich episode of Stay On Course, Executive Chef Pablo Valencia shares his powerful journey from the Ritz-Carlton to Bourbon Steak Delray Beach, blending corporate excellence with culinary soul. He explores how emotional intelligence, purpose, and faith transform fear into flavorful success, offering real-world tips for entrepreneurs, leaders, and seekers alike. With stories of overcoming conflict, teaching with compassion, and creating a thriving team, Pablo highlights how true worth is earned through self-leadership and evolution. From managing pressure to building a strong foundation, his insights inspire listeners to lead, believe, and transform with heart. Whether you're growing your business, seeking abundance, or redefining your personal brand on LinkedIn, Instagram, or Facebook, this episode is a masterclass in staying the course.

I've always been fascinated by the use of Remote Cameras, but it's not something I've had the chance to try, unfortunately. The last time I cover it on the show was on the episode Using Remote Cameras with Canon Explorer of Light David Bergman, and then I also had the legendary Peter Read Miller Miller talking about how he used them in Sports Photography. I, however, had never thought about using them for Wedding Photo Photography, that is until I was talking to Canon Explorer of Light Bob Davis at Imaging USA this year. His presentation on the Canon stage was on just that topic, and after watching how he was using remote cameras, in his case for both wedding and wildlife photo, I knew this would be a conversation a lot of people might find fascinating. Bob & Dawn Davis are an international wedding photography and design husband and wife team based in the Chicagoland area. When I first met them back in 2020 for an interview at WPPI, it was immediately clear that this couple was an amazing team. I've since seen them both together, or as part of a panel, or individually, on the Canon stage at a conference multiple times, and the passion they bring to what they teach is amazing. What a lot of people don't know is Bob's history behind the camera. Bob began his career in the newspaper industry as a photojournalist, and over drinks one day, while we were looking through his old Chicago Bulls photos on his phone, I was blown away how this guy can shoot anything so damn well. The last time he was on the show was for an episode about Bob and Dawn's wildlife photography: Photograph in the Wild. Bob & Dawn Davis Photography & Design has a client list reads like a “Who's Who” of entertainment's elite. They have had the honor of photographing “A” list weddings such as Eva Longoria & Tony Parker's wedding in Paris, Salma Hayek & François-Henri Pinault's wedding in Italy, La La Vazquez & Carmelo Anthony's TV wedding in New York, Tracey Edmonds & Eddie Murphy's wedding in Bora Bora, ABC's TV show The Bachelorette Ashley's wedding to J.P. in California, along with many other fabulous events with Oprah Winfrey. Bob was also commissioned to work on the book America 24/7 that was featured on the Oprah Winfrey show and was a New York Times Best Seller. Their work has been featured in publications such as People, OK, O Magazine, InStyle, Inside Weddings, Town & Country, Munaluchi, Grace Ormonde, Modern Luxury Brides, The Knot, Ritz-Carlton magazine, Professional Photographer, Rangefinder, Popular Photography and more. Bob is in that small and highly elite group of photographers known as Canon Explorers of Light, along with being a member of the Westcott Top Pro Elite, SanDisk Extreme Team, and a ProMedia Gear Influencer. Together Bob and Dawn are the authors of two books, Lights Camera Capture, and We're Engaged! Earlier I used the word "passion" when talking about their willingness to teach and share their craft, but that word can be used to describe many areas of Bob and Dawn's world. They are passionate about their faith, their marriage, their family, and making the best of their lives. This a power couple. Bob and Dawn also lead wildlife photo workshops to places around the world, like Africa, or Alaska for their Alaska Brown Bear Adventure Workshop, which at the time of this writing still has 3 spots left for their next trip in Sept of 2025. Join Canon Explorer of Light Bob Davis and me as we do a deep dive into how Bob and Dawn use remote cameras on their wedding shoots, and we'll touch a little on how they use them for wildlife shoots too, on this episode of Behind the Shot. Connect with Bob & Dawn Wedding Website: bobanddawndavis.com Wildlife Website: inthewild.bobanddawndavis.com Blog: bobanddawndavis.info Facebook: @bobanddawndavis Instagram: @bobanddawndavis Instagram: @bobanddawn_inthewild YouTube: @bobanddawndavis Workshops Alaska Brown Bear Adventure: inthewild.bobanddawndavis.com

Welcome back to How to Run Profitable Retreats with your host, Leni Cavazos—global retreat strategist and systems expert. This is Episode 2 in our 6-part series, and it's one of the most personal, powerful, and purpose-driven conversations yet.

How can embracing the Japanese concept of omotenashi create better connections? Dr. Eric Brey, a Professor of Hospitality in the School of Management at the University of Wisconsin-Stout, joins Dan on the show today. Eric brings a wealth of experience from his time in the US Army to earning a PhD in hospitality administration and management. They discuss the significance of hospitality in various contexts, the launch of the nation's first Luxury Management Program at UW Stout, and how luxury isn't limited to opulence but extends to heartfelt interactions and detailed customer service. From the importance of thoughtful gift giving to cultural insights about hospitality, Eric shares the essence of genuine, anticipatory hospitality that enhances guest experiences across the spectrum, whether at a local tavern or a five-star property.Takeaways:Strive to deliver genuine hospitality, which involves anticipating guests' needs and providing meticulous attention to detail.Understand the varying expectations in different hospitality settings, from budget accommodations to luxury establishments.Recognize the value of understanding and integrating cultural nuances in hospitality. Consider participating in study-abroad programs or international internships to broaden your perspective.Engage with industry professionals and participate in hospitality summits and conferences. Extend your network by connecting with professors, industry leaders, and peers on platforms like LinkedIn.Always seek to learn from various sources, including other industries and educational programs, to continuously improve your hospitality skills.Cultivate meaningful relationships with guests, colleagues, and mentors. Emphasize the importance of personal interactions in an increasingly digital world.Quote of the Show:“ Omotenashi is at the heart of every interaction.” - Eric BreyLinks:LinkedIn: https://www.linkedin.com/in/professorbrey/ Website: https://www.uwstout.edu/Shout Outs:2:45 - New York University https://www.nyu.edu/ 2:46 - Pennsylvania State University https://www.psu.edu/ 2:51 - Cornell University https://www.cornell.edu/ 10:56 - Green Bay Packers https://www.packers.com/ 12:34 - Kwik Trip https://www.kwiktrip.com/ 14:13 - Courtyard https://courtyard.marriott.com/ 14:17 - Ritz-Carlton https://www.ritzcarlton.com/ 14:30 - Hampton Inn https://www.hilton.com/en/brands/hampton-by-hilton/ 19:08 - Four Seasons https://www.fourseasons.com/ 20:58 - Michigan State University https://msu.edu/ 20:59 - University of Central Florida https://www.ucf.edu/ 21:00 - University of Nevada-Las Vegas https://www.unlv.edu/ 22:08 - Scott Pierson https://www.linkedin.com/in/scott-pierson/ 23:15 - Giftology https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332 25:40 - Paul Bunyan https://en.wikipedia.org/wiki/Paul_Bunyan 33:24 - Dan Seymour https://www.linkedin.com/in/dan-seymour-549a4326/ 33:39 - HD Expo https://hdexpo.hospitalitydesign.com/ 40:14 - David Byrne https://en.wikipedia.org/wiki/David_Byrne 40:16 - American Utopia https://www.imdb.com/title/tt11874226/ 42: 57 - McDonald's https://www.mcdonalds.com/us/en-us.html 46:32 - Disney https://www.disney.com/ 

On this Live Greatly podcast episode, Kristel Bauer sits down with Tony Angel, the Director of the Spa at the Ritz-Carlton Orlando Grande Lakes.  Kristel and Tony discuss what wellness really means, how wellness can become a lifestyle and some new wellness offerings at the Rtiz-Carlton Orlando.  Kristel and her family received a complimentary media stay at the Ritz-Carlton Orlando for 3 nights which included some activities and amenities including access to the club lounge, dinner at Primo, an Oasis Grande Cabana reservation and a couples massage.  Tune in now!  Key Takeaways From This Episode: Tips to navigate interacting will all different types of personalities  A look into the Ritz Carlton Orlando Grande Lakes  A look into what wellness really means How to make wellness a lifestyle  Tips to develop a healthier relationship with your cell phone  A look into some wellness recovery options A look into an upcoming wellness retreat focusing on mental health  ABOUT TONY ANGEL With 20 years of hospitality experience across Food & Beverage, Room Operations and Recreation and Spa, specifically in the luxury sector, Tony now resides as the Director of Spa at the Ritz-Carlton Orlando Spa — the largest spa within the Marriott and Ritz-Carlton portfolio. He is a member of the FSA Board, ISPA Ambassador and sits on the Orange Technical College Advisory Board, as well.  Connect with Ritz Calton Orlando Grande Lakes  Website: https://www.ritzcarlton.com/en/hotels/mcorz-the-ritz-carlton-orlando-grande-lakes/overview/  Instagram: https://www.instagram.com/ritzcarltonorlando?igsh=MW5raDdsaWYwMW5v  About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to “Live Greatly” while promoting leadership development and team building.   Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel has been featured in Forbes, Forest & Bluff Magazine, Authority Magazine & Podcast Magazine and she has appeared on ABC 7 Chicago, WGN Daytime Chicago, Fox 4's WDAF-TV's Great Day KC, and Ticker News. Kristel lives in the Fort Lauderdale, Florida area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.

James Harenchar is the President & CEO of Response Marketing Group, a consumer-data-focused marketing agency in Richmond, Va. As such, he is responsible for relationship development and account strategy at the independent agency, which offers marketing strategy/planning, data analytics, and interactive services. The agency serves many clients in the financial services, tourism, and healthcare sectors. RMG was founded in 1986 and their approach is consistent with the success gleaned from 35+ years of experience – data insights married to relevant messaging to the target audience. They are channel-neutral and work with select clients to define the KPIs that will drive revenue growth, customer growth, and increased asset values. They have developed several proprietary Ad Tech solutions that have introduced game-changing outcomes for DMOs across the US. In addition to serving as CEO, Jim leads the Travel and Tourism practice for RMG, which includes clients such as Arkansas Tourism, Georgia Tourism, Visit Savannah, Crested Butte, The Ritz Carlton, and The Resort Hotel Association among others. He is a thought leader within the tourism sector and a frequent speaker at the Southeast Tourism Society conference, Forrester Marketing Conference, Ad Federation, DestiCon, and Gartner. Prior to Response Marketing Group, Jim was Senior Vice President at The Allant Group in Chicago, IL from 2010-2014. He led the Strategic Consulting practice that delivered marketing strategy and high-level research to CMOs and brand managers at clients such as GM, Comcast, Nationwide Insurance, US Tennis Association, US Cellular, Blue Cross/Blue Shield, and Wells Fargo. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with James Harenchar: Website: www.rmg-usa.com X: https://www.twitter.com/RMG_USA_VA LinkedIn: https://www.linkedin.com/in/jharenchar/ Facebook: https://www.facebook.com/rmgusallc                                     *E – explicit language may be used in this podcast.

CEO John Santora discusses WeWork's revival, and its focus on real estate fundamentals, disciplined growth and delivering flexible, hospitality-driven office solutions worldwide. · WeWork has repositioned itself as a real estate-first company focusing on strategic locations, hospitality services and profitability.· Demand for flexible office space is accelerating, with enterprise clients requiring scalable, adaptable solutions.· Tech, finance and pharma are setting the pace for demand. · WeWork has begun training its staff using Ritz-Carlton's hospitality standards.· Today, WeWork utilizes revenue-sharing, management agreements and traditional lease models.

James McBride is not just a hotelier — he's a visionary storyteller, a daring innovator, and a relentless champion of authentic luxury experiences. What started as his bold vision to redefine hospitality on a remote Indonesian island has become an award-winning global phenomenon, with Nihi Resorts capturing the imagination of travelers worldwide. As the co-founder of Nihi alongside legendary serial entrepreneur Chris Burch (co-founder of Tory Burch), James is at the heart of this extraordinary journey. In this episode, we dive into: James's fascinating journey from foundational roles at Ritz-Carlton and Rosewood Hotels to pioneering transformative luxury experiences at Nihi Resorts. The daring moment he famously published his personal phone number in major newspapers—and how authentic human connection remains central to his hospitality ethos. The incredible origin story behind Nihi Sumba, and how James transformed an untouched Indonesian island into one of the world's most celebrated travel destinations. Why authenticity and storytelling are indispensable for creating memorable guest experiences. Strategies for maintaining genuine human connections in luxury hospitality amid an increasingly digital world. We also unpack James's perspectives on: What independent hotels can learn about curating truly unique and impactful guest experiences. Why meaningful hospitality extends beyond aesthetics, amenities, and luxury trappings. How calculated risks and creativity can lead to global recognition and lasting success. The critical importance of sustainable, authentic luxury in today's evolving travel landscape. This episode is for hoteliers crafting authentic luxury, bold brand builders pushing creative boundaries, and travelers seeking experiences that resonate deeply and endure long after their journey home. Connect with James on LinkedIn Discover Nihi Sumba   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

Jodi Berg, PhD recently retired as the fourth-generation President and CEO of Vitamix, having joined the family business in 1997 with the directive to lead the company's overseas expansion, later serving as director of international, household and commercial divisions, and then ultimately as Executive Vice President in 2007, President in 2009, and CEO in 2011.Under her leadership, Jodi built on the 100+ year history and legacy of her family's business, — founded in 1921 and headquartered in Olmsted Township in the greater Cleveland area — to grow the iconic and beloved brand to what it is today, with expanded distribution to over 130 countries and over 400% organic growth during her tenure.As many are familiar with — Vitamix manufactures high-performance blending equipment for home and commercial use, with millions of consumers around the world who use Vitamix products to help achieve their personal health and culinary goals. The company's commercial customer list reads like a “Who's Who” of major restaurant chains, and gourmet chefs regard their Vitamix machines in the same light and improtance as they regards their knives.The company has an incredible history of innovation and invention and developed the first true commercial blender in the early 1990s, which ignited the smoothie movement, and has been named the Best-in-Class Overall beverage blender for decades by readers of Foodservice Equipment & Supplies magazine.As you'll hear in our conversation, Jodi developed a highly intentional approach to leadership — centered on purpose and employee engagement — which she formalized, researched and earned a PhD in management from Case Western Reserve University's Weatherhead School of Management and ultimatley leveraged to transform the organizational structure of Vitamix and its corporate vision, mission and culture.This was such a fun and unforgettable conversation — we actually got into such depth and breadth here that I'm breaking the episode into two parts that will cover Vitamix and Leadership across growing up in the family business and the familial lessons passed on, the evolution of Vitamix over the generations and the corresponding ingredients required order to thrive for over a century, balancing family legacy with innovation, lessons learned in hospitality and working at The Ritz Carlton, many personal stories and historical anecdotes about Vitamix that shaped her understanding of purpose and how it drives engagement and fulfillment in both personal and professional contexts, synthesizing her earned leadership wisdom into her upcoming book, why Vitamix is headquartered in Cleveland, helping people find their superpowers and a whole lot more… Jodi is an incredibly thoughtful teacher and operator and this really felt like a master class in all things business, leadership, and purpose. 00:00:00 - Introduction and Background  00:04:56 - Journey to Vitamix: A Family Legacy  00:19:23 - The Ritz-Carlton Experience and Lessons Learned  00:24:57 - Returning to Vitamix: Merging Passions and Purpose  00:25:27 - Family Legacy and Personal Growth  00:30:05 - The Evolution of Vitamix  00:36:43 - Balancing Legacy with Strategic Growth  00:42:53 - Changing Perspectives on Food and Health  00:51:00 - Creating a Community Around Food  00:58:02 - The Impact of Authentic Marketing-----LINKS:https://www.linkedin.com/in/jodilberg/https://www.vitamix.com/us/en_us/Original Vitamix Infomercial: https://www.youtube.com/watch?v=Rm5IzzGPzQA-----SPONSOR:Roundstone InsuranceRoundstone Insurance is proud to sponsor Lay of The Land. Founder and CEO, Michael Schroeder, has committed full-year support for the podcast, recognizing its alignment with the company's passion for entrepreneurship, innovation, and community leadership.Headquartered in Rocky River, Ohio, Roundstone was founded in 2005 with a vision to deliver better healthcare outcomes at a more affordable cost. To bring that vision to life, the company pioneered the group medical captive model — a self-funded health insurance solution that provides small and mid-sized businesses with greater control and significant savings.Over the past two decades, Roundstone has grown rapidly, creating nearly 200 jobs in Northeast Ohio. The company works closely with employers and benefits advisors to navigate the complexities of commercial health insurance and build custom plans that prioritize employee well-being over shareholder returns. By focusing on aligned incentives and better health outcomes, Roundstone is helping businesses save thousands in Per Employee Per Year healthcare costs.Roundstone Insurance — Built for entrepreneurs. Backed by innovation. Committed to Cleveland.-----Stay up to date by signing up for Lay of The Land's weekly newsletter — sign up here.Past guests include Justin Bibb (Mayor of Cleveland), Pat Conway (Great Lakes Brewing), Steve Potash (OverDrive), Umberto P. Fedeli (The Fedeli Group), Lila Mills (Signal Cleveland), Stewart Kohl (The Riverside Company), Mitch Kroll (Findaway — Acquired by Spotify), and over 200 other Cleveland Entrepreneurs.Connect with Jeffrey Stern on LinkedIn — https://www.linkedin.com/in/jeffreypstern/Follow Lay of The Land on X @podlayofthelandhttps://www.jeffreys.page/

Pride Month, Politics, and Ludicrous Luminaries: A Libservative ExtravaganzaJoin Dan and Corey in this raucous episode of Libservative, where they dive headfirst into the wildest topics of the week. The episode kicks off with some friendly banter about Dan's suspiciously posh recording studio. The duo then dissects the Democratic Party's cringe-worthy attempt to win back male voters by sipping lobster rolls at the Ritz Carlton. They explore the Palantir clusterfuck, Trump's reading habits, and even venture into the bizarre mishaps of celebrity luminary Jake Tapper. But it doesn't stop there—Corey's got TikToks that hit everything from the absurdity of tampon dispensers in men's rooms to trans community grifters and even a heartfelt take on Miss Rachel. If imitation is the sincerest form of flattery, CNN's condescending attempts at cultural literacy were the holy grail. Grab a beer and join the political and cultural chaos!00:00 Welcome to Libservative: Setting the Stage01:10 Cringe Democratic Strategies and Pride Month07:57 David Hogg and Political Corruption18:24 The Uniparty and Government Critique46:54 Media Credibility and Partisan News52:40 Analyzing CNN's Competitors53:06 Democratic Party's Strategy to Regain Male Voters54:55 Critique of Political Strategies56:03 Men's Preferences and Political Disconnect01:04:38 Humor in Grief and Male Bonding01:09:20 Political Campaign Ads and Their Impact01:19:29 Conservative Views on Government Overreach01:29:43 Trans Community and Representation01:38:54 Final Thoughts and Sign-Off

On this episode of The Nikki & Brie Show, the twins are coming to you from Monaco! As they soak up the F1 vibes, they had to make sure to bring us to speed (no pun intended!) on their dreamy adventure aboard the Ritz Carlton Yacht Collection around the French Riviera—and trust us, you're going to want to hear everything.Nikki & Brie are giving us full Grace Kelly fantasy with a side of White Lotus energy. Think limoncello spritzes, gold parties, new friendships and luxury that felt like stepping into a movie! They recap their favorite moments—from Brie's show-stopping gold party look (did someone say best dressed?) to twin sleepovers and hilarious stories about deep, drunken conversations, unexpected storms, and an awkward moment with a seabass.The episode wraps with a fun game of Twin Telepathy, plenty of belly laughs, and a sweet Inspiration Affirmation pulled from the timeless Grace Kelly herself. So pour yourself a spritz, find a sunny spot, and press play—because this one is all good vibes, open seas, and sister stories you won't want to miss.Vote The Nikki & Brie Show for “Favorite Podcast” at this year's Nickelodeon Kids' Choice Awards! Voting is open now through June 21, 2025. Cast your vote here. Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!

Journaliste et écrivain, Giuliano da Empoli est un des esprits les plus brillants du moment. L'auteur des Ingénieurs du chaos ou du roman Le mage du Kremlin est l'invité de ce numéro d'Idées pour parler des « prédateurs qui sont au pouvoir aujourd'hui sur tous les continents ». Ancien adjoint au maire en charge de la culture à Florence, conseiller politique du président du Conseil italien Matteo Renzi, il a publié son premier livre en 1996, Un grande futuro dietro di noi à propos des difficultés rencontrées par les jeunes Italiens.En tant qu'auteur et commentateur politique, il intervient régulièrement dans des émissions télévisées et radiophoniques en Italie et en France.Il publie aujourd'hui L'heure des prédateurs chez Gallimard.« Aujourd'hui, l'heure des prédateurs a sonné et partout les choses évoluent d'une telle façon que tout ce qui doit être réglé le sera par le feu et par l'épée. Ce petit livre est le récit de cette conquête, écrit du point de vue d'un scribe aztèque et à sa manière, par images, plutôt que par concepts, dans le but de saisir le souffle d'un monde, au moment où il sombre dans l'abîme, et l'emprise glacée d'un autre, qui prend sa place. », écrit-il dans ce récit.Au micro de Pierre-Edouard Deldique, Giuliano da Empoli nous fait voyager de New York à Riyad, de l'ONU au Ritz-Carlton de MBS, « là où le pouvoir s'acquiert par des actions irréfléchies et tapageuses, où des autocrates décomplexés sont à l'affût du maximum de chaos, où les seigneurs de la tech semblent déjà habiter un autre monde, où l'IA s'avère incontrôlable ».L'auteur qui a une parfaite connaissance du milieu politique regarde sans ciller : « L'union de la rage et des algorithmes ». Il préconise de « réinventer une propagande adaptée à l'ère des selfies et des réseaux sociaux » car « le moment que nous vivons est machiavélien ».Idées, le magazine qui interroge ceux qui pensent le monde.Programmation musicale : Edouard Ferlet – Herd instinct

This week Andrew talks with Amanda Joiner, the Global Vice President of The Ritz-Carlton Leadership Center. Amanda shares a behind-the-scenes look at how The Ritz-Carlton delivers extraordinary experiences on a daily basis — and exceeds even the highest of expectations. This conversation is a powerful reminder that when we dedicate our lives to serving others & exceeding expectations — we truly have the power to change people's lives and create moments that get remembered forever. ** Follow Andrew **Instagram: @AndrewMoses123Twitter/X: @andrewhmosesSign up for e-mails to keep up with the podcast at everybodypullsthetarp.com/newsletterDISCLAIMER: This podcast is solely for educational & entertainment purposes. It is not intended to be a substitute for the advice of a physician, psychotherapist, or other qualified professional.  

What is the balance between hospitality's business efforts and sustainability efforts? That's what Andrea Foster, EVP of Hospitality Development at MindClick, is here to talk about on the podcast. The conversation covers how sustainability initiatives can improve guest experiences and align with corporate values. Andrea discusses the importance of measuring sustainability, the impact of intentional design, and the benefits of MindClick's data-driven platform. With anecdotes from their own experiences and practical insights, Dan and Andrea illustrate how forward-thinking practices in the hospitality industry can create positive environmental and economic outcomes.Takeaways:Integrate sustainability into the core values and operations of your business. Audit and measure sustainability metrics to continually improve practices.Create one-pagers and marketing materials that highlight sustainability initiatives and share them with corporate travel buyers and event planners. Train front-line employees to articulate the sustainability story to guests.Explore opportunities for green financing and lower cost of capital. Use data to demonstrate the financial benefits of sustainability to shareholders and stakeholders.Capture demand by aligning with the values of specific demographics (e.g., millennials, Gen Z, female travelers).Foster a company culture that celebrates continuous improvement in sustainability efforts.Incorporate sustainability into the initial planning stages of new projects to avoid disruptive changes later. Set clear benchmarks and goals for sustainability efforts and track progress over time.Quote of the Show:“ We can achieve growth and achieve success and profitability and return on investment while also making decisions that are considerate, careful, respectful, and responsible. There is a way to do both.” - Andrea FosterLinks:LinkedIn: https://www.linkedin.com/in/andreakmfoster/ Website: https://www.mindclick.com/ Shout Outs:0:44 - Cornell University https://www.cornell.edu/ 0:45 - Boston University https://www.bu.edu/ 0:47 - Purdue University https://www.purdue.edu/ 0:49 - Miraval Resorts  https://www.miravalresorts.com/ 0:50 - CBRE https://www.cbre.com/services/property-types/hotels 0:51 - Marcus Hotels https://www.marcushotels.com/ 0:54 - AHLA Foundation https://www.ahlafoundation.org/ 4:33 - JoAnna Abrams https://www.linkedin.com/in/joannaabrams/ 9:05 - Marriott https://www.marriott.com/default.mi 11:53 - Bitty and Beau's Coffee https://www.bittyandbeauscoffee.com/ 15:32 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs 19:58 - Metropolis Magazine https://metropolismag.com/ 39:51 - Ritz-Carlton https://www.ritzcarlton.com/ 47:14 - Hotel Marcel https://www.hilton.com/en/hotels/hvnsdup-hotel-marcel-new-haven/ 52:04 - Paul McElroy https://www.linkedin.com/in/paul-mcelroy-3387954a/ 52:05 - Highgate https://www.highgate.com/ 58:59 - Arne Sorenson https://en.wikipedia.org/wiki/Arne_Sorenson_(hotel_executive) 1:00:48 - Gloria Steinem https://en.wikipedia.org/wiki/Gloria_Steinem 1:08:38 - NYU Lodging Conference https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality/international-hospitality-conference.html 

Tamara recently took a travel agent FAM trip to Turks and Caicos and spent two nights at The Palms and two nights at The Shore Club. She also visited many other properties and today she shares her insights into each to help you decide where to stay in Turks and Caicos. Episode Highlights Turks and Caicos is known for its beautiful beaches and not for all-inclusives or as a party island Most of the hotels have great accommodations for families with 1, 2, 3-bedroom accommodations and up (including villa rentals) When arriving, be prepared for a long wait at passport control/immigration. Expect about an hour and longer on the weekends. When departing, leave 2-3 hours to get checked in and wait in the security line. There isn't a lot of room in the gate area but there is an area upstairs that has more space. To save time at the airport, you can pay for Fast Track access starting at $75 per person, each way. Private transfers from the airport are about $150 each way, but cabs can be $30+ per person for shared taxis. Taxis throughout the island are priced per person and are pricey. It is about a 15-20 minute drive from the PLS (Providenciales) to most of the hotels The Palms is on Grace Bay Beach (the most famous beach on the island). It is a luxury hotel with a lush, garden-like setting right on the beach. The style and decor is similar to Sandy Lane in Barbados, a colonial or plantation style. Tamara stayed in a one-bedroom suite oceanfront, which was huge with a full kitchen, living room, laundry, dining room, large balcony, bedroom with tons of closet space, and one and one-half bathrooms. They recently did a renovation at The Palms of rooms but also of the pool area and added a new pool/beach restaurant and pool bar (including a swim-up bar). The restaurants at The Palms were very good. Parallel 23 is fine dining and Sisi is modern Mexican. The Palms also has one of the best spas in the Caribbean The high season is during Festive (winter holidays) and President's Day weekend. The low season would be July-September Pricing in the Caribbean is quite high. The Shore Club is across the island on Long Bay Beach. There is a beach-to-beach package so that you can split your week vacation between the two properties. Long Bay Beach is breezy and very popular for kite surfing. The beach itself is narrow but long and The Shore Club has plenty of space to spread out. The water here is very calm and you can walk out very far, especially at low tide. Shore Club is also a luxury hotel and it has a sophisticated feel. There are villas and multi-bedroom accommodations that would be amazing for a girls' trip or multi-generational vacation. The one-bedroom oceanfront suite is huge and great for families with teens because there is a study that has a pull-out couch, full bathroom, and closets and a door that closes off from the rest of the space. There is another pull out couch in the living room. There is a sushi restaurant and a comfort food restaurant, plus pool bars and restaurants. There is a shuttle between the properties and also the four-star Sands property and guests have signing privileges for all the restaurants. The Alexandra Resort is a four-star, all-inclusive on Grace Bay next to The Palms with multi-bedroom suites and restaurants The Wymara Resort has a South Beach, sexy vibe that would be great for couples and honeymooners but the rooms are a bit smaller The Ritz-Carlton is a high-rise hotel with a smaller beach. The second tower is for Ritz-Carlton Residences and you can't use or earn points for the Residences. They are building an Andaz and St. Regis on Turks and Caicos now too. The H20 Resort on Long Bay Beach is a small boutique hotel that is good for people that are independent travelers and enjoy watersports as they have a kite surfing school and tons of rentals. Tamara is going back to Turks and Caicos in the fall for a Family Travel Association conference at Beaches Turks and Caicos (stay tuned!!) On Thursday nights there is a fish fry with food trucks, music, and artisans/souvenir vendors. The Junkanoo band performs and it is such a lot of fun. You can island hop by ferry or plane (but there is a separate terminal for domestic flights) You can also go scuba diving, snorkeling, charter a boat for fishing or island hopping, or boat out to the tiki bar off Long Bay Beach.

Scott Roby is a lifelong hotel enthusiast whose love for hospitality began during childhood stays at the Ritz Carlton. After studying at Cornell's Hotel School and cutting his teeth in revenue management at Hilton, Scott co-founded Evolution Hospitality and is now president of Pacifica Hotels. Susan and Scott talk about operations, owner alignment, and offbeat inspiration. What You'll Learn About:

How is hospitality education evolving? Nicolas Graf, chaired professor and Associate Dean at New York University's Jonathan M Tisch Center of Hospitality, joins Dan today to discuss the realm of hospitality education. Their discussion spans Nicolas's unique career path that started from being a high school dropout and chef apprentice in Switzerland, to becoming a chaired professor of hospitality. They explore the essential role of hospitality in everyday life and its potential for significantly impacting careers. The two dive into the future of hospitality education, emerging pathways for students and apprentices, and the substantial impact of hosting hospitality conferences. The episode also highlights the importance of saying 'yes' to opportunities, the evolution of the experience economy, and how institutions like NYU are shaping the future of the hospitality industry.Takeaways: Say "yes" more often to opportunities that come your way, even if they are outside your comfort zone. These can lead to unexpectedly positive outcomes and career paths.Recognize that the hospitality industry offers multiple pathways, including traditional four-year degrees, apprenticeships, and associate degrees that can credit work-based experience. Explore these options based on your circumstances and goals.Take advantage of financial aid and scholarships offered by institutions like NYU, especially if financial constraints are a concern. These avenues can significantly reduce the economic burden of higher education.Understand that the principles of hospitality (such as making people feel cared for and appreciated) are applicable across various industries beyond hotels and restaurants. Develop and leverage these skills to enhance your career in any field.Strive to positively impact others through your work. Whether you're an educator, manager, or employee, making a difference in people's lives is deeply rewarding.Be open to different roles and industries throughout your career. Experiences in jobs like hotels, consulting, and even internships can provide diverse skills and perspectives that are highly valuable.Quote of the Show:“ One thing that's always been exciting for me is when you can positively impact someone else, and that's probably why I am doing what I'm doing.” - Nicolas GrafLinks:LinkedIn: https://www.linkedin.com/in/nicolas-graf/ Website: https://www.nyu.edu/ Shout Outs:0:41 - TAM's Incubator https://tamsincubator.com/ 0:49 - Jonathan M Tisch Center of Hospitality https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality.html 5:24 - Virginia Tech https://www.vt.edu/ 6:29 - University of Houston https://uh.edu/ 6:34 - Essex Business School https://www.essex.ac.uk/departments/essex-business-school 6:42 - Cornell University https://www.cornell.edu/ 10:37 - Pennsylvania State University https://www.psu.edu/ 12:15 - Langone Health NYU https://nyulangone.org/ 12:26 - Harvard University https://www.harvard.edu/ 14:43 - National Academy Foundation https://naf.org/ 15:30 - Marriott Family Foundation https://www.jwasmarriottfoundation.org/ 15:51 - Bill Marriott Institute of Hospitality https://hospitality.utah.edu/ 16:01 - University of Utah https://www.utah.edu/ 17:43 - Howard University https://howard.edu/ 17:46 - Marriott-Sorenson Center for Hospitality Leadership https://business.howard.edu/hospitality-leadership 20:23 - Pyramid Hospitality Group https://www.pyramidglobal.com/ 22:30 - Danny Meyer https://en.wikipedia.org/wiki/Danny_Meyer 22:32 - Setting the Table https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763 24:01 - Pine and Gilmore https://strategichorizons.com/pine-and-gilmore/ 24:56 - Macy's https://www.macys.com/ 25:16 - Adrian Cheng https://www.linkedin.com/in/adrian-cheng-chi-kong/ 25:21 - Rosewood Hotels https://www.rosewoodhotels.com/en/default 27:18 - Ritz Carlton https://www.ritzcarlton.com/ 28:35 - Hilton https://www.hilton.com/en/ 29:19 - Capital One https://www.capitalone.com/ 29:56 - Wall Street Journal https://www.wsj.com/ 30:04 - Tiffany's https://www.tiffany.com/ 32:45 - Norwegian Cruise Line https://www.ncl.com/ 34:23 - Citizen M https://www.citizenm.com/ 42:45 - Johnson and Wales https://www.jwu.edu/ 42:58 - Chip Wade https://chipwade.com/ 42:59 - Union Square Hospitality Group https://www.ushg.com/ 43:02 - Marcus Samuelsson https://en.wikipedia.org/wiki/Marcus_Samuelsson 50:44 - Questrex https://questex.com/ 

On this episode of The Nikki & Brie Show, the twins pull up to the SiriusXM studios in L.A. for a good time! They are feeling nostalgic, fabulous, and VERY ready to take-off to France!They kick things off with a stroll down memory lane—with talks about JC Penny bathrooms (LOL!), Care Bears, and the good ol' mall days when being social meant blasting music and roaming the food court.But it's not all about throwbacks—Nikki & Brie are also prepping for their upcoming trip to Cannes, Monaco, Rome, and beyond! Nikki's deep into her outfit planning, while Brie is dealing with a major wardrobe flood that ruined some of her best pieces! They share their excitement for the events & parties, share some of their tourism plans, recall a time they used a classic “twin swap,” and play a fun F1 themed game that made them even more excited for the trip!Nikki & Brie round things out with an Inspiration Affirmation, which is a reminder that it's important to always be gentle with yourself in tough situations. Press play to get the tea on all the pre-travel prep! Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!

The best leaders know mission and vision must extend beyond the executive suite. In this episode, Andy sits down with former Ritz-Carlton president Horst Schultze to explore how great leaders build world-class service by treating every team member with dignity and purpose. You’ll discover how consistency, clarity, and empowerment at every level can transform an organization from the inside out. Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine. If this podcast has made you a better leader, you can help it by leaving a quick Spotify or Apple Podcasts review. You can visit Spotify or Apple Podcasts, and then go to the “Reviews” section. Thank you for sharing! ____________ Where to find Andy: Instagram: @andy_stanley Facebook: Andy Stanley Official X: @andystanley YouTube: @AndyStanleyOfficial See omnystudio.com/listener for privacy information.

In this episode, Pam shares her full itinerary from her recent return to Thailand—a dream trip she's been wanting to repeat since her very first adventure on points and miles years ago. From business-class flights on Singapore Airlines, to luxury stays at the Conrad, Ritz-Carlton, and Banyan Tree—and of course, daily massages for $12—Pam takes us through every high (and low!) of the trip. How Pam Booked Her Flights The trip started with a Thrifty Traveler Premium alert: saver award space on Singapore Airlines from San Francisco to Bangkok. Pam positioned to SFO from Denver and visited the Polaris Lounge before the long-haul flight—cookie skillets included!  Stop #1: Koh Samui – The Conrad vs. The Ritz-Carlton Pam's first two nights were spent at the Conrad Koh Samui, booked with Hilton free-night certificates.  Next, she moved to the Ritz-Carlton Koh Samui, using two Marriott free-night certificates.  So which luxury resort won Pam over? Listen to find out what Pam loved about the Conrad that made it the winner over the Ritz-Carlton. Stop #2: Krabi – Luxury, Views, and Boat Tours Next up was Krabi, where Pam and her crew splurged on a paid stay at the Banyan Tree Krabi. This peaceful resort had amazing views, but the food was disappointing. It provided a great base for day trips to Hong Island, Railay Beach, and the Phi Phi Islands.  And with massages available nearby from $12 to $30/hour, Pam was in heaven! Final Nights: Park Hyatt Bangkok & Grand Hyatt SFO Before flying home, Pam spent one night at the Park Hyatt Bangkok, booked for 25,000 Hyatt points. She raved about the architecture, location, outstanding food, and luxurious vibe—and she can't wait to go back. Then Pam stayed one night at the Grand Hyatt SFO, an airport hotel she loves for its breakfast and convenience—even though it's now in the same category as the Park Hyatt Bangkok! Pam's take? Thailand is one of the most affordable and rewarding destinations you can book with points and miles. Use airline miles to get there, pay cash or use points for luxury stays, and save room in your budget for daily massages!

How would we use that 100K bonus, and which vacation home rental platform has the best value? We answered these questions and more on the Ask Us Anything hosted live on YouTube on May 7th, 2025.(03:54) - ​​Hi! Q for Stephen: what's your credit card strategy now that you've moved? For everyone: If you lived outside the US but could still have US credit cards, which cards would you keep?(06:45) - ​​Last month, y'all outlined how many cards you open each year- often 12-20. How many do you close each year?(10:23) - ​​I don't know if I really want to know this answer (haha) but did anyone have luck with Atlantis after the Wyndham/Caesars status match deal went dead earlier this year?(12:47) - Any news when we can book Philippine Airlines with Alaska miles? Any ideas to get more Alaska miles to book Philippine Airlines tickets?(17:21) - Am going to book an Air France award ticket. Fees are $400+. If I use Amex Plat for this, will I get 5x? Will I get trip protection/insurance?(18:38) - ​​What is the best use of the recent 100K Chase point offering in terms of Flights overseas? Read our Best Use of Chase Ultimate Rewards points resource here. (30:32) - ​​Can you explain the expiration date reset if merging Avios from other programs with different expiration dates? Read our Avios expiration dates post here.(32:14) - ​​I was just bumped from an SQ J ticket that was booked as part of my RTW itinerary. Do you guys know what kind of compensation to ask for? They offered $525 USD and a Garuda Flight(34:18) - ​​Do authorized users of Ink Preferred or Sapphire be able to transfer points to their airline accounts?(35:25) - ​​Is the option to get both personal Hawaiian cards now dead? (I have both, but P2 does not have both yet)(36:16) - Would Chase allow me to hold multiple Ritz Carlton cards simultaneously? If yes, how?(38:07) - ​​Which vacation home rental program do you recommend for its value?(43:28) - ​​Anyone get/use the Mesa card?(45:03) - Any hidden gems in Puerto Rico that you guys would recommend? I have a trip coming up later this year that I haven't planned much for(46:26) - What's the most memorable reaction you've seen from someone experiencing miles and points who wasn't used to it(47:17) - Which cards does Greg actually use for travel and dining as opposed to the one-off benefits?Visit https://frequentmiler.com/subscribe/ to get updated on in-depth points and miles content like this, and don't forget to like and follow us on social media.Music Credit – “swappin' back n' forth” by up @ night