Podcasts about ritz carlton

634. Part 1 of our talk with Kyle Crosby about his project, Louisiana Dread. "Louisiana Dread is a cultural project that shares and preserves stories of Louisiana history, culture, and folklore. Under the umbrella of Dreadful Productions, LLC, "Louisiana Dread" aims to bring awareness to important cultural aspects of Louisiana through several online series, such as LA Quick History, LA Drinks, LA Estates, LA Lingo, and LD Live. each highlight  in Louisiana history that have otherwise been forgotten or misinterpreted, as well as share local horror stories that have been told for generations. Whether based on fact or complete fiction, Louisiana is seeping with horror stories that all share one common feature: the haunting setting of Louisiana. Along with the online series, a ten-episode television anthology script has been completed and awaits funding. To donate, please contact us at kyleladread@gmail.com The description can be seen below. "Louisiana Dread" is a video horror anthology series based on haunting Louisiana history, folklore, and culture. Set all throughout the Bayou State, each episode holds its own sinister tale of misfortune and evil" (Louisiana Dread). Now available: Liberty in Louisiana: A Comedy. The oldest play about Louisiana, author James Workman wrote it as a celebration of the Louisiana Purchase. Now it is back in print for the first time in 221 years. Order your copy today! This week in the Louisiana Anthology. One of our recent additions is a COVID diary by Frank Perez, who wrote about his experiences in the French Quarter during COVID. Saturday, March 21, 2020. 12:15 pm. "I receive a text from my friend Ben, an Episcopal deacon who lives a few blocks away, asking if I know anyone who is hungry. Ben is making dozens of brown bag lunches and delivering them around the Quarter to anyone in need. He assures me that he wears gloves and a mask while preparing the meals. I'm hungry now and heat up spaghetti leftovers from yesterday." At the end of his diary, he notes, "The Quarter itself is a poem. The souls are old here, and each has a story to sigh into any willing ear." (Perez). This week in Louisiana history. July 12, 1934. Birthday of famous pianist Van Cliburn who was a Musical prodigy who won the first quadrennial Tchaikovsky Piano Competition in 1958 when he was only 23. This week in New Orleans history. Happy Birthday, Tom Benson born in New Orleans on July 12, 1927. He ran car dealerships and also bought the Saints. This week in Louisiana. Tales of the Cocktail July 20-25, 2025 The Ritz-Carlton, New Orleans 921 Canal St. New Orleans, LA 70112 Email: info@talesofthecocktail.com Website     Enjoy a week-long celebration of cocktails and mixology at the 23rd annual Tales of the Cocktail® (TOTC) event, taking place from July 20-25, 2025. This global cocktail conference, organized by the nonprofit organization Tales of the Cocktail Foundation, aims to educate, advance, and support cocktail professionals and enthusiasts alike.     Hosted by the Ritz Carlton in the French Quarter, this event is set to be a gathering of the brightest minds in the industry. This year, TOTCF has chosen the theme “Evolve” to celebrate the ongoing transformation of the cocktail industry with a dynamic lineup of signature programming, including educational seminars, Beyond the Bar events, tastings, Futures Labs, and much more. Postcards from Louisiana. Lawrence Cotton.  Listen on Apple Podcasts. Listen on audible. Listen on Spotify. Listen on TuneIn. Listen on iHeartRadio. The Louisiana Anthology Home Page. Like us on  Facebook.

In Episode 128 of the Award Travel 101 podcast, Angie Sparks and Joseph Petrovic discuss the latest promotions, program changes, and their evolving card strategies. They highlight a popular 50% DoorDash promo that pairs well with Chase credits, and cover news such as Choice Privileges' status match through 2026, Aeroplan's points expiration returning this November, and the ability to book Porter Airlines with Alaska miles. Angie also mentions rumors of a Ritz-Carlton card fee hike and credits that could hurt its value, while encouraging listeners to stay on top of transfer bonuses and promotions through AwardWallet. Both hosts share updates on their personal card bonuses, travel bookings, and recent successes like scoring premium cabin flights and using hotel points and vouchers effectively.The main topic focuses on re-evaluating premium credit cards in light of rising annual fees, rumored program changes, and shifting value propositions. Angie is considering consolidating premium cards, dropping her Ritz in favor of a Brilliant while keeping two Aspires as long as uncapped free night certificates remain. Joe plans to cut several premium cards, keeping co-branded ones that still deliver value. Both agree that the Chase Sapphire Reserve's refresh is good for year one but likely not long-term, and that card and program strategies need constant reassessment to adapt to the evolving landscape. They also touch on elite status strategies—Angie leaning more toward AA over WN, Joe maintaining Hyatt and AA Executive Platinum—and warn listeners about the time and effort required to extract full value from these “coupon books.” Angie closes with a tip about politely requesting late fee waivers when travel disrupts payments, reminding everyone to stay proactive and kind in managing accounts.Links to Topics DiscussedChoice Privileges Status MatchAir Canada Aeroplan Mileage Expiration Policy UpdateAlaska Airlines no able to be redeemed for Porter AirlinesWhere to Find Us The Free 110k+ member Award Travel 101 Community. To book time with our team, check out Award Travel 1-on-1. You can also email us at 101@award.travel Tickets are now ON SALE for our next meetup in Miami September 19-21. Secure your spot today at https://award.travel/miami2025 Our partner CardPointers helps us get the most from our cards. We love being able to automatically add all of our offers and quickly seeing the best card to use for every purchase. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card! Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.

Our guest is Kyle Connaughton, who is the chef/owner of SingleThread https://singlethreadfarms.com/ in California. SingleThread is a very unique farm, restaurant, and inn, which has earned numerous accolades since its opening in 2016, including three Michelin stars, three Michelin keys and a Michelin Green Star, which recognizes the outstanding sustainability at the farm managed by Kyle's wife and co-owner Katina Connaughton. Kyle began his culinary career in L.A. with an apprenticeship at one of the oldest Japanese restaurants in the city, followed by training at top restaurants, such as Spago Beverly Hills, The Dining Room at Ritz-Carlton and A.O.C. Then he moved to Japan and cooked for the famed French chef Michel Bras, as well as at traditional Japanese restaurants. On top of these diverse experiences, he also worked at the highly innovative restaurant The Fat Duck in the U.K. as the Head Chef of Research & Development. In this episode, we will discuss how Kyle fell in love with Japanese cuisine at a very young age, how his global experiences formed his unique culinary philosophy and style, the fascinating concept of SingleThread, the idea of Omotenashi that Kyle highly values and much, much more!!!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Watch Us On YouTube! We're finally detailing Ed's exciting trip to Tokyo Disneyland. Are the official Disney hotels worth the price? Plus, there are some new Chase referral bonus rules to be aware of. Air France is increasing the value of its elite status- a rarity in the points and miles world! A dad jumped off the Disney Dream to save his child- Ed has some thoughts! Ritz-Carlton has some business woes, and so does Spirit Airlines! Plus, all the banter you know and love in this week's episode. If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/    

Bo and Joe return from summer vacation with fresh stories, big laughs, and plenty of Dolphins talk. From Joe nearly getting pickpocketed in Paris to Bo living the high life on a Ritz-Carlton cruise, the guys compare notes on their globe-trotting adventures before diving into the latest Miami Dolphins news. They react to the return of Minkah Fitzpatrick, evaluate the team's offseason moves, and size up the roster heading into training camp. With observations from minicamp and thoughts on the importance of Tua, Tyreek, and the health of the defense, this episode sets the stage for what could be a defining year in Miami. Plus, the guys reflect on how lucky they were to play in the pre-social media era—and how today's players would've never survived the Kings Inn days.Out to Pasture is back. Let's ride.

Scaling Smart: Private Equity, Profit & Purpose Guest: John Brooks, CEO of Warehouse on Wheels Host: Marcia Riner, Profit Booster® | PROFIT With A Plan Podcast Episode Runtime: 33 mins Tags: private equity, business growth strategy, business exit, scaling operations, stakeholder ROI, team ownership, trailer rentals

So nice to get away to New York and catch up with voiceover talent manager Jeffrey Umberger, who works as a talent manager for ACM Talent in the city. Sitting down with Jeffrey gives you a whole new perspective inside the world of entertainment - including the voiceover business! And with the changing nature of the biz, combined with the speed in which AI is joining the ranks, this studio session proves to be an interesting convo! Jeffrey and I discuss the current voiceover business - including differences between voice artists and actors (improv anyone?), why you and your voice need to stand out in every audition, understanding your voice print and your brand (helpful to know with new changes in technology!) plus the big question almost everyone asks: do I need an agent? And if you do - how does having a talent manager work for you? We also talk about Jeffrey's pre-talent agency days as the 'piano man' at the Ritz Carlton in the Big Apple! Bring along your headphones and voiceover ambitions and join us!About the Spotlight Conversations podcast:Tune in as I invite friends inside my cozy linoleum free recording studio to talk about all things media - radio, television, music, film, voiceovers, audiobooks, publishing - if guests are in the spotlight, we're talkin'! Refreshingly unscripted and unusually entertaining, listen in as each guest gets real about their careers in the entertainment biz, from where they started to how it's going. Settle into my swanky studio where drinks are on ice and the conversation starters are music + media - always a deal breaker for the rock and roll homemaker! Love the conversations? Follow @donnareedvo @spotlightconversations @rockandrollhomemaker New episodes drop every Tuesday. Social media links, website and more hereFollow and subscribe to my podcast hereThese people are cool and they help with the show and I like them a lot:Booth Announcer: Joe Szymanski ('Joe The Voice Guy')Theme Song Composer: Mark Sparrow, SongBird StudiosAffiliated Stations:Houston Radio Platinum

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Handling Mistakes and Exceeding Customer Expectations  Shep interviews Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose. He talks about how organizations can go beyond customer satisfaction to create exceptional customer experiences by building a strong service culture and learning from both inside and outside their industry.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses convert mediocre customer experiences into exceptional ones?   How can businesses turn unhappy customers into loyal fans?  Why is mere customer satisfaction not enough to ensure long-term loyalty?  How can businesses benchmark their customer experience performance?  How can businesses use customer feedback to prioritize improvements that actually matter?  Top Takeaways:    Having a customer-focused experience starts with the organization's culture. When everyone in the company, from leadership to frontline teams, cares about service, the customer feels it.  Satisfied customers are not necessarily loyal. Satisfaction means their expectations were met but not exceeded. They don't complain because there isn't enough for them to complain about, but that doesn't mean they are happy. So, when another option with a better offering from a competitor, such as a smaller price tag, a more convenient location, or shorter wait times, comes along, they are still likely to leave.  Companies need to learn from good and bad customer feedback, but they should not neglect the customers in the middle. Customers who aren't upset but aren't delighted either are the most likely to leave without saying a word. These customers are dangerous because there is no obvious warning sign before they simply fail to return. Businesses should focus on transforming mediocre experiences into better ones by understanding what is missing and implementing improvements.  When a mistake happens, how it is handled matters even more than the mistake itself. When a business makes mistakes but shows empathy and resolves the issue promptly, customers feel valued and may become more loyal than they were before.  While learning what your competitors are doing right, remember that your customers don't just compare you to companies within your industry. Customers compare you to the best experience that they have had in any industry. Study world-class organizations and what they are doing to stand out. Then consider what you might be able to apply to your brand.   What you think is important may not always align with what the customer thinks is important. To make impactful changes, ask for customer feedback and listen to what matters most to them. Focus your energy and resources on improvements that truly matter to your audience.   Additionally, Jamey shares lessons on providing an exceptional customer experience from his time as Director of Quality for The Ritz-Carlton. Tune in!  Quote:   "If you only focus on fixing really bad experiences and celebrating great ones, you miss the danger in the middle. Customers who say, "It was okay," will likely leave you the moment something better comes along."   About:    Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of Pathway to Purpose: Big Ideas for Fueling Irresistible Corporate Cultures. He served as the Director of Quality for The Ritz-Carlton, Palm Beach, and later as the Performance Improvement Leader of the Americas, where he led high-impact guest experience projects across 26 hotel properties.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textClick here to register you and your team for NPG Iconic. Click here to schedule free consultation with New Patient Group and/or WrightChat Click here to subscribe to The Brian Wright Show Podcast Click here to subscribe The Brian Wright Show YouTube Station Click here to subscribe to the New Patient Group YouTube Station.What makes a truly exceptional marketing company? Contrary to popular belief, it's not about generating more calls or leads—it's about attracting the right customers for your specific business model.In this eye-opening episode, I challenge the widespread misconception that marketing success is measured by lead volume rather than lead quality. Drawing from my extensive experience working with businesses across multiple industries, I introduce the crucial Best Western/JW Marriott/Ritz-Carlton framework to help you identify your business positioning and align your marketing accordingly.The stark reality is that many businesses waste marketing dollars attracting prospects who will never convert because there's a fundamental mismatch between the marketing and the business model. Whether you're trying to be the premium provider commanding top prices or a volume-based business with competitive rates, your marketing strategy must reflect that positioning to attract customers who already value what you offer.This episode provides actionable insights on how to evaluate marketing companies, what questions to ask during the selection process, and why template-based marketing fails premium businesses. You'll learn why raising prices requires simultaneously increasing perceived value, and how your entire customer journey—from digital presence to physical space to team training—must align with the expectations set by your marketing.For business owners tired of high lead numbers but disappointing conversion rates, this conversation offers a transformational perspective on marketing that focuses on quality over quantity. The right marketing doesn't just fill your pipeline—it fills your pipeline with people ready to say "yes" to what you offer at your desired price point.Ready to transform how you think about marketing for your business? This episode will change your approach forever. Like, subscribe, and share with fellow business owners who need to hear this message!New Patient Group - The Employee & Patient Experience Co.A company designed to help orthodontists, dentists and other types of Doctors create a practice that dominates the new economy. Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies:  - Leadership- Sales Fundamentals- Hospitality- Consumer Psychology- Verbiage- Presentation- Many More Learn How to Apply the Skill Sets Above to each of the following:- Existing Patient Experience- New Patient Experience- New Patient Phone Call- Existing Patient Phone Call- Digital Workflow- Treatment Coordinator Exam- Doctor Exam- Financial Presentation- Pending Treatment FollowUp- Handling and Overcoming Objections - Trust & Communication Transfers - Digital Marketing- Patient Compliance- Clinical Assistant Chair Side Conversations- Clinical Assistant Conversation with Parents - Remote Monitoring (If, applicable) - Clear Aligner Starts and Profitability (

In this episode, Edward Mady shares his experience working for Ritz Carlton founder Horst Schulze.Listen to our series with Horst Schulze here.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Haleh Shoa, founder of Picturli, on intentional digital preservation of memories, both for the individual but also in Business. The former advertising executive who has led global brands such as Apple, Infinity, Nissan and Ritz Carlton through the analogue to digital transition, including spearheading transformation at Ogilvy LA, argues that digital asset management can curate a corporate legacy. Blending storytelling strategy and digital hygiene, she says, can help to preserve what matters most. #Business #Photography #Content

The Ritz-Carlton's “Late Checkout” campaign, featuring Josh Hutcherson, won a Gold Lion at Cannes for its creative approach to luxury advertising, outperforming 181 other brands. Meanwhile, Iberostar warned that climate change is the greatest threat to its beachfront properties and called for increased investment in sustainable tourism efforts. At the Skift Data+AI Summit, travel investors emphasized the importance of solving real problems over AI hype and noted that future winners may emerge by building on earlier innovations in the sector. Ritz-Carlton Ad Gamble Pays Off at Cannes Awards: 'Late Checkout' Takes Gold 3 Travel Startup Investors Warn Founders Not to Fall for AI Hype 'Climate Is Our Number One Risk': Iberostar Pushes for Tourism Sector Action Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

Italy has launched the “99% of Italy” campaign to encourage tourists to explore lesser-known regions, addressing the issue of overtourism that sees 70% of international visitors concentrated in just 1% of the country. Meanwhile, the U.S. State Department now requires student visa applicants to make their social media accounts public for screening as part of renewed interview procedures. Lastly, the Ritz-Carlton Yacht Collection is expanding its luxury cruise offerings with the debut of a new ship, Luminara, set to sail through the Mediterranean, Africa, and Asia-Pacific regions. Visit Italy's Message to Tourists: You've Only Seen 1% State Department Asks Student Visa Applicants to Make Social Media Accounts Public Ritz‑Carlton to Launch Third Yacht as Hotel-Branded Cruise Race Heats Up Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

Brought to you by Five Star Management – Helping chiropractors streamline systems, scale their teams, and succeed with purpose.If your patients ever walk in and feel invisible, this episode is a must-listen.We take a deep dive into what separates thriving practices from those just getting by—and it all comes down to the experience outside the adjustment. You'll learn:Why 67% of patients leave practices (hint: it's not the care)What the Ritz-Carlton and a local vet can teach your team about loyaltyThe #1 way to win patient trust on the first visit3 avoidable phrases that ruin your patient interactionsHow to build a culture where staff own the outcome, even if they don't know the answerAn easy, ethical way to ask for referrals that actually worksThis episode was generated using AI voices for clarity, efficiency, and accessibility.

The ‘luxury hotel superyacht' is one of the most competitive and exciting new areas of luxury travel. The Ritz-Carlton was the first to market with the launch of the Ritz-Carlton Yacht Collection's 'Evrima' superyacht in 2022. Scott Kerr sits down with Jim Murren, executive chairman and CEO of the Ritz-Carlton Yacht Collection, to discuss why the Ritz-Carlton expanded into superyachts, the complexities of designing and building its ships and the similarities to designing one of its land-based hotel properties, and why its third superyacht 'Luminara' (embarking on her maiden voyage in July) is its most ambitious creation yet. Jim also talks about why the luxury hotel superyacht market is still relatively untapped and how the Ritz-Carlton Yacht Collection is shaping its itineraries and destinations to meet the demands of UHNW travelers who are increasingly valuing purity of experience over traditional luxury amenities. Plus: Why most of its guests are first-time cruisersFeaturing: Jim Murren, Executive Chairman and CEO of the Ritz-Carlton Yacht Collection (ritzcarltonyachtcollection.com)Host: Scott Kerr, Founder & President of Silvertone ConsultingAbout The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry.Stay Connected: scott@silvertoneconsulting.comListen and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend or a colleague!

Learn how to scale authentic empathy and create meaningful impact in business while building sustainable wealth Look, we live in a crazy world right now. The news is screaming that the sky is falling, social media's got everyone at each other's throats, and AI is encouraging shortcuts over real connection. But here's what I know - with every challenge comes an equal and opposite opportunity. In this episode, I sit down with Chris Yoko to dive deep into what really separates successful entrepreneurs from everyone else: genuine care. Not the kind you SAY you have, but the kind people actually FEEL. We explore how to build empathy at scale, why authenticity isn't just nice-to-have but mission-critical, and how you get paid in direct proportion to the impact you provide others. Chris Yoko is the CEO of Yoko Consulting and founder of Carbon Off - and let me tell you, this guy gets it. He's worked with powerhouse brands like Ritz Carlton, Living Social, and Pampers, helping impact over 100 million lives. Chris is part of MMT, our mastermind group of 7, 8, and 9-figure entrepreneurs, and his superpower is helping organizations create authentic impact through technology. What I love about Chris is he doesn't just talk about caring - he shows organizations how to systematically demonstrate it at scale. KEY TAKEAWAYS: Your competitive advantage isn't your marketing tactics or sales systems - it's whether people genuinely believe you care about their success more than your own profit. Empathy at scale means building systems that help you see, hear, and understand what's truly important to each person you serve. Real empathy requires accuracy in reading people's emotions AND the wisdom to know when to pull them up rather than sink down with them. The Ritz Carlton doesn't just deliver great service - they anticipate what would make you feel special before you even know you need it. Servant leadership means your people get the credit when you win, and you take the blame when things go wrong - that's how you build loyalty that runs soul-deep. You want to build lasting wealth? Expand your vision beyond yourself to your family, community, country, and world - the bigger your impact, the bigger your income. The wealthiest people aren't thinking small like "the world" - they're already exploring space because their vision for impact knows no bounds. In times of chaos and uncertainty, the companies that survive and thrive are those with superfans who feel genuinely cared for and connected to a meaningful mission. Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures. The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show. Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show. Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites: www.PredictableProfits.com

From Fear to Flavor: Executive Chef Pablo Valencia Recipe for Leadership ExcellenceIn this leadership-rich episode of Stay On Course, Executive Chef Pablo Valencia shares his powerful journey from the Ritz-Carlton to Bourbon Steak Delray Beach, blending corporate excellence with culinary soul. He explores how emotional intelligence, purpose, and faith transform fear into flavorful success, offering real-world tips for entrepreneurs, leaders, and seekers alike. With stories of overcoming conflict, teaching with compassion, and creating a thriving team, Pablo highlights how true worth is earned through self-leadership and evolution. From managing pressure to building a strong foundation, his insights inspire listeners to lead, believe, and transform with heart. Whether you're growing your business, seeking abundance, or redefining your personal brand on LinkedIn, Instagram, or Facebook, this episode is a masterclass in staying the course.

How can hotels unlock the full potential of ancillary revenue through smarter guest journey orchestration?In this episode of dojo.live, we welcome Shawn Tarter, Founder and CEO of RealTime Reservation, for a practical conversation on optimizing the guest journey through unified ancillary service management. As travelers demand more personalized, seamless experiences—from spa and cabana bookings to parking and dining—Shawn shares key trends emerging from real booking data and how hospitality tech must evolve to meet rising expectations.We explore how RealTime Reservation is helping hotels connect the dots across departments, channels, and touchpoints, and why booking behavior (mobile, kiosk, in-room, pre-arrival) is shaping the future of guest experience design. Shawn also highlights new partnerships launching at HITEC and where he sees the next wave of innovation for driving ancillary revenue and loyalty in a competitive market.About Shawn TarterShawn Tarter is the Founder and CEO of RealTime Reservation, a leading provider of real-time ancillary revenue software for the hospitality and travel industry. Based in New York, RealTime Reservation streamlines hotel operations while enhancing the guest experience, creating efficiencies that drive client satisfaction, loyalty, and additional revenue streams. The company serves all major global hotel brands, such as The Ritz Carlton, St. Regis, Four Seasons, and Baha Mar among others.Shawn's journey into hospitality technology began with a personal experience as a hotel guest. With a background in finance software and a passion for automation, he set out to develop a seamless, user-friendly solution for hotels. Under his leadership, RealTime Reservation continues to revolutionize the hospitality industry, helping hotels increase revenue, and optimize their operations, all while delivering an exceptional guest experience.

I've always been fascinated by the use of Remote Cameras, but it's not something I've had the chance to try, unfortunately. The last time I cover it on the show was on the episode Using Remote Cameras with Canon Explorer of Light David Bergman, and then I also had the legendary Peter Read Miller Miller talking about how he used them in Sports Photography. I, however, had never thought about using them for Wedding Photo Photography, that is until I was talking to Canon Explorer of Light Bob Davis at Imaging USA this year. His presentation on the Canon stage was on just that topic, and after watching how he was using remote cameras, in his case for both wedding and wildlife photo, I knew this would be a conversation a lot of people might find fascinating. Bob & Dawn Davis are an international wedding photography and design husband and wife team based in the Chicagoland area. When I first met them back in 2020 for an interview at WPPI, it was immediately clear that this couple was an amazing team. I've since seen them both together, or as part of a panel, or individually, on the Canon stage at a conference multiple times, and the passion they bring to what they teach is amazing. What a lot of people don't know is Bob's history behind the camera. Bob began his career in the newspaper industry as a photojournalist, and over drinks one day, while we were looking through his old Chicago Bulls photos on his phone, I was blown away how this guy can shoot anything so damn well. The last time he was on the show was for an episode about Bob and Dawn's wildlife photography: Photograph in the Wild. Bob & Dawn Davis Photography & Design has a client list reads like a “Who's Who” of entertainment's elite. They have had the honor of photographing “A” list weddings such as Eva Longoria & Tony Parker's wedding in Paris, Salma Hayek & François-Henri Pinault's wedding in Italy, La La Vazquez & Carmelo Anthony's TV wedding in New York, Tracey Edmonds & Eddie Murphy's wedding in Bora Bora, ABC's TV show The Bachelorette Ashley's wedding to J.P. in California, along with many other fabulous events with Oprah Winfrey. Bob was also commissioned to work on the book America 24/7 that was featured on the Oprah Winfrey show and was a New York Times Best Seller. Their work has been featured in publications such as People, OK, O Magazine, InStyle, Inside Weddings, Town & Country, Munaluchi, Grace Ormonde, Modern Luxury Brides, The Knot, Ritz-Carlton magazine, Professional Photographer, Rangefinder, Popular Photography and more. Bob is in that small and highly elite group of photographers known as Canon Explorers of Light, along with being a member of the Westcott Top Pro Elite, SanDisk Extreme Team, and a ProMedia Gear Influencer. Together Bob and Dawn are the authors of two books, Lights Camera Capture, and We're Engaged! Earlier I used the word "passion" when talking about their willingness to teach and share their craft, but that word can be used to describe many areas of Bob and Dawn's world. They are passionate about their faith, their marriage, their family, and making the best of their lives. This a power couple. Bob and Dawn also lead wildlife photo workshops to places around the world, like Africa, or Alaska for their Alaska Brown Bear Adventure Workshop, which at the time of this writing still has 3 spots left for their next trip in Sept of 2025. Join Canon Explorer of Light Bob Davis and me as we do a deep dive into how Bob and Dawn use remote cameras on their wedding shoots, and we'll touch a little on how they use them for wildlife shoots too, on this episode of Behind the Shot. Connect with Bob & Dawn Wedding Website: bobanddawndavis.com Wildlife Website: inthewild.bobanddawndavis.com Blog: bobanddawndavis.info Facebook: @bobanddawndavis Instagram: @bobanddawndavis Instagram: @bobanddawn_inthewild YouTube: @bobanddawndavis Workshops Alaska Brown Bear Adventure: inthewild.bobanddawndavis.com

Welcome back to How to Run Profitable Retreats with your host, Leni Cavazos—global retreat strategist and systems expert. This is Episode 2 in our 6-part series, and it's one of the most personal, powerful, and purpose-driven conversations yet.

How can embracing the Japanese concept of omotenashi create better connections? Dr. Eric Brey, a Professor of Hospitality in the School of Management at the University of Wisconsin-Stout, joins Dan on the show today. Eric brings a wealth of experience from his time in the US Army to earning a PhD in hospitality administration and management. They discuss the significance of hospitality in various contexts, the launch of the nation's first Luxury Management Program at UW Stout, and how luxury isn't limited to opulence but extends to heartfelt interactions and detailed customer service. From the importance of thoughtful gift giving to cultural insights about hospitality, Eric shares the essence of genuine, anticipatory hospitality that enhances guest experiences across the spectrum, whether at a local tavern or a five-star property.Takeaways:Strive to deliver genuine hospitality, which involves anticipating guests' needs and providing meticulous attention to detail.Understand the varying expectations in different hospitality settings, from budget accommodations to luxury establishments.Recognize the value of understanding and integrating cultural nuances in hospitality. Consider participating in study-abroad programs or international internships to broaden your perspective.Engage with industry professionals and participate in hospitality summits and conferences. Extend your network by connecting with professors, industry leaders, and peers on platforms like LinkedIn.Always seek to learn from various sources, including other industries and educational programs, to continuously improve your hospitality skills.Cultivate meaningful relationships with guests, colleagues, and mentors. Emphasize the importance of personal interactions in an increasingly digital world.Quote of the Show:“ Omotenashi is at the heart of every interaction.” - Eric BreyLinks:LinkedIn: https://www.linkedin.com/in/professorbrey/ Website: https://www.uwstout.edu/Shout Outs:2:45 - New York University https://www.nyu.edu/ 2:46 - Pennsylvania State University https://www.psu.edu/ 2:51 - Cornell University https://www.cornell.edu/ 10:56 - Green Bay Packers https://www.packers.com/ 12:34 - Kwik Trip https://www.kwiktrip.com/ 14:13 - Courtyard https://courtyard.marriott.com/ 14:17 - Ritz-Carlton https://www.ritzcarlton.com/ 14:30 - Hampton Inn https://www.hilton.com/en/brands/hampton-by-hilton/ 19:08 - Four Seasons https://www.fourseasons.com/ 20:58 - Michigan State University https://msu.edu/ 20:59 - University of Central Florida https://www.ucf.edu/ 21:00 - University of Nevada-Las Vegas https://www.unlv.edu/ 22:08 - Scott Pierson https://www.linkedin.com/in/scott-pierson/ 23:15 - Giftology https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332 25:40 - Paul Bunyan https://en.wikipedia.org/wiki/Paul_Bunyan 33:24 - Dan Seymour https://www.linkedin.com/in/dan-seymour-549a4326/ 33:39 - HD Expo https://hdexpo.hospitalitydesign.com/ 40:14 - David Byrne https://en.wikipedia.org/wiki/David_Byrne 40:16 - American Utopia https://www.imdb.com/title/tt11874226/ 42: 57 - McDonald's https://www.mcdonalds.com/us/en-us.html 46:32 - Disney https://www.disney.com/ 

On this Live Greatly podcast episode, Kristel Bauer sits down with Tony Angel, the Director of the Spa at the Ritz-Carlton Orlando Grande Lakes.  Kristel and Tony discuss what wellness really means, how wellness can become a lifestyle and some new wellness offerings at the Rtiz-Carlton Orlando.  Kristel and her family received a complimentary media stay at the Ritz-Carlton Orlando for 3 nights which included some activities and amenities including access to the club lounge, dinner at Primo, an Oasis Grande Cabana reservation and a couples massage.  Tune in now!  Key Takeaways From This Episode: Tips to navigate interacting will all different types of personalities  A look into the Ritz Carlton Orlando Grande Lakes  A look into what wellness really means How to make wellness a lifestyle  Tips to develop a healthier relationship with your cell phone  A look into some wellness recovery options A look into an upcoming wellness retreat focusing on mental health  ABOUT TONY ANGEL With 20 years of hospitality experience across Food & Beverage, Room Operations and Recreation and Spa, specifically in the luxury sector, Tony now resides as the Director of Spa at the Ritz-Carlton Orlando Spa — the largest spa within the Marriott and Ritz-Carlton portfolio. He is a member of the FSA Board, ISPA Ambassador and sits on the Orange Technical College Advisory Board, as well.  Connect with Ritz Calton Orlando Grande Lakes  Website: https://www.ritzcarlton.com/en/hotels/mcorz-the-ritz-carlton-orlando-grande-lakes/overview/  Instagram: https://www.instagram.com/ritzcarltonorlando?igsh=MW5raDdsaWYwMW5v  About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to “Live Greatly” while promoting leadership development and team building.   Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel has been featured in Forbes, Forest & Bluff Magazine, Authority Magazine & Podcast Magazine and she has appeared on ABC 7 Chicago, WGN Daytime Chicago, Fox 4's WDAF-TV's Great Day KC, and Ticker News. Kristel lives in the Fort Lauderdale, Florida area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.

James Harenchar is the President & CEO of Response Marketing Group, a consumer-data-focused marketing agency in Richmond, Va. As such, he is responsible for relationship development and account strategy at the independent agency, which offers marketing strategy/planning, data analytics, and interactive services. The agency serves many clients in the financial services, tourism, and healthcare sectors. RMG was founded in 1986 and their approach is consistent with the success gleaned from 35+ years of experience – data insights married to relevant messaging to the target audience. They are channel-neutral and work with select clients to define the KPIs that will drive revenue growth, customer growth, and increased asset values. They have developed several proprietary Ad Tech solutions that have introduced game-changing outcomes for DMOs across the US. In addition to serving as CEO, Jim leads the Travel and Tourism practice for RMG, which includes clients such as Arkansas Tourism, Georgia Tourism, Visit Savannah, Crested Butte, The Ritz Carlton, and The Resort Hotel Association among others. He is a thought leader within the tourism sector and a frequent speaker at the Southeast Tourism Society conference, Forrester Marketing Conference, Ad Federation, DestiCon, and Gartner. Prior to Response Marketing Group, Jim was Senior Vice President at The Allant Group in Chicago, IL from 2010-2014. He led the Strategic Consulting practice that delivered marketing strategy and high-level research to CMOs and brand managers at clients such as GM, Comcast, Nationwide Insurance, US Tennis Association, US Cellular, Blue Cross/Blue Shield, and Wells Fargo. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with James Harenchar: Website: www.rmg-usa.com X: https://www.twitter.com/RMG_USA_VA LinkedIn: https://www.linkedin.com/in/jharenchar/ Facebook: https://www.facebook.com/rmgusallc                                     *E – explicit language may be used in this podcast.

CEO John Santora discusses WeWork's revival, and its focus on real estate fundamentals, disciplined growth and delivering flexible, hospitality-driven office solutions worldwide. · WeWork has repositioned itself as a real estate-first company focusing on strategic locations, hospitality services and profitability.· Demand for flexible office space is accelerating, with enterprise clients requiring scalable, adaptable solutions.· Tech, finance and pharma are setting the pace for demand. · WeWork has begun training its staff using Ritz-Carlton's hospitality standards.· Today, WeWork utilizes revenue-sharing, management agreements and traditional lease models.

James McBride is not just a hotelier — he's a visionary storyteller, a daring innovator, and a relentless champion of authentic luxury experiences. What started as his bold vision to redefine hospitality on a remote Indonesian island has become an award-winning global phenomenon, with Nihi Resorts capturing the imagination of travelers worldwide. As the co-founder of Nihi alongside legendary serial entrepreneur Chris Burch (co-founder of Tory Burch), James is at the heart of this extraordinary journey. In this episode, we dive into: James's fascinating journey from foundational roles at Ritz-Carlton and Rosewood Hotels to pioneering transformative luxury experiences at Nihi Resorts. The daring moment he famously published his personal phone number in major newspapers—and how authentic human connection remains central to his hospitality ethos. The incredible origin story behind Nihi Sumba, and how James transformed an untouched Indonesian island into one of the world's most celebrated travel destinations. Why authenticity and storytelling are indispensable for creating memorable guest experiences. Strategies for maintaining genuine human connections in luxury hospitality amid an increasingly digital world. We also unpack James's perspectives on: What independent hotels can learn about curating truly unique and impactful guest experiences. Why meaningful hospitality extends beyond aesthetics, amenities, and luxury trappings. How calculated risks and creativity can lead to global recognition and lasting success. The critical importance of sustainable, authentic luxury in today's evolving travel landscape. This episode is for hoteliers crafting authentic luxury, bold brand builders pushing creative boundaries, and travelers seeking experiences that resonate deeply and endure long after their journey home. Connect with James on LinkedIn Discover Nihi Sumba   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance. 

Jodi Berg, PhD recently retired as the fourth-generation President and CEO of Vitamix, having joined the family business in 1997 with the directive to lead the company's overseas expansion, later serving as director of international, household and commercial divisions, and then ultimately as Executive Vice President in 2007, President in 2009, and CEO in 2011.Under her leadership, Jodi built on the 100+ year history and legacy of her family's business, — founded in 1921 and headquartered in Olmsted Township in the greater Cleveland area — to grow the iconic and beloved brand to what it is today, with expanded distribution to over 130 countries and over 400% organic growth during her tenure.As many are familiar with — Vitamix manufactures high-performance blending equipment for home and commercial use, with millions of consumers around the world who use Vitamix products to help achieve their personal health and culinary goals. The company's commercial customer list reads like a “Who's Who” of major restaurant chains, and gourmet chefs regard their Vitamix machines in the same light and improtance as they regards their knives.The company has an incredible history of innovation and invention and developed the first true commercial blender in the early 1990s, which ignited the smoothie movement, and has been named the Best-in-Class Overall beverage blender for decades by readers of Foodservice Equipment & Supplies magazine.As you'll hear in our conversation, Jodi developed a highly intentional approach to leadership — centered on purpose and employee engagement — which she formalized, researched and earned a PhD in management from Case Western Reserve University's Weatherhead School of Management and ultimatley leveraged to transform the organizational structure of Vitamix and its corporate vision, mission and culture.This was such a fun and unforgettable conversation — we actually got into such depth and breadth here that I'm breaking the episode into two parts that will cover Vitamix and Leadership across growing up in the family business and the familial lessons passed on, the evolution of Vitamix over the generations and the corresponding ingredients required order to thrive for over a century, balancing family legacy with innovation, lessons learned in hospitality and working at The Ritz Carlton, many personal stories and historical anecdotes about Vitamix that shaped her understanding of purpose and how it drives engagement and fulfillment in both personal and professional contexts, synthesizing her earned leadership wisdom into her upcoming book, why Vitamix is headquartered in Cleveland, helping people find their superpowers and a whole lot more… Jodi is an incredibly thoughtful teacher and operator and this really felt like a master class in all things business, leadership, and purpose. 00:00:00 - Introduction and Background  00:04:56 - Journey to Vitamix: A Family Legacy  00:19:23 - The Ritz-Carlton Experience and Lessons Learned  00:24:57 - Returning to Vitamix: Merging Passions and Purpose  00:25:27 - Family Legacy and Personal Growth  00:30:05 - The Evolution of Vitamix  00:36:43 - Balancing Legacy with Strategic Growth  00:42:53 - Changing Perspectives on Food and Health  00:51:00 - Creating a Community Around Food  00:58:02 - The Impact of Authentic Marketing-----LINKS:https://www.linkedin.com/in/jodilberg/https://www.vitamix.com/us/en_us/Original Vitamix Infomercial: https://www.youtube.com/watch?v=Rm5IzzGPzQA-----SPONSOR:Roundstone InsuranceRoundstone Insurance is proud to sponsor Lay of The Land. Founder and CEO, Michael Schroeder, has committed full-year support for the podcast, recognizing its alignment with the company's passion for entrepreneurship, innovation, and community leadership.Headquartered in Rocky River, Ohio, Roundstone was founded in 2005 with a vision to deliver better healthcare outcomes at a more affordable cost. To bring that vision to life, the company pioneered the group medical captive model — a self-funded health insurance solution that provides small and mid-sized businesses with greater control and significant savings.Over the past two decades, Roundstone has grown rapidly, creating nearly 200 jobs in Northeast Ohio. The company works closely with employers and benefits advisors to navigate the complexities of commercial health insurance and build custom plans that prioritize employee well-being over shareholder returns. By focusing on aligned incentives and better health outcomes, Roundstone is helping businesses save thousands in Per Employee Per Year healthcare costs.Roundstone Insurance — Built for entrepreneurs. Backed by innovation. Committed to Cleveland.-----Stay up to date by signing up for Lay of The Land's weekly newsletter — sign up here.Past guests include Justin Bibb (Mayor of Cleveland), Pat Conway (Great Lakes Brewing), Steve Potash (OverDrive), Umberto P. Fedeli (The Fedeli Group), Lila Mills (Signal Cleveland), Stewart Kohl (The Riverside Company), Mitch Kroll (Findaway — Acquired by Spotify), and over 200 other Cleveland Entrepreneurs.Connect with Jeffrey Stern on LinkedIn — https://www.linkedin.com/in/jeffreypstern/Follow Lay of The Land on X @podlayofthelandhttps://www.jeffreys.page/

Pride Month, Politics, and Ludicrous Luminaries: A Libservative ExtravaganzaJoin Dan and Corey in this raucous episode of Libservative, where they dive headfirst into the wildest topics of the week. The episode kicks off with some friendly banter about Dan's suspiciously posh recording studio. The duo then dissects the Democratic Party's cringe-worthy attempt to win back male voters by sipping lobster rolls at the Ritz Carlton. They explore the Palantir clusterfuck, Trump's reading habits, and even venture into the bizarre mishaps of celebrity luminary Jake Tapper. But it doesn't stop there—Corey's got TikToks that hit everything from the absurdity of tampon dispensers in men's rooms to trans community grifters and even a heartfelt take on Miss Rachel. If imitation is the sincerest form of flattery, CNN's condescending attempts at cultural literacy were the holy grail. Grab a beer and join the political and cultural chaos!00:00 Welcome to Libservative: Setting the Stage01:10 Cringe Democratic Strategies and Pride Month07:57 David Hogg and Political Corruption18:24 The Uniparty and Government Critique46:54 Media Credibility and Partisan News52:40 Analyzing CNN's Competitors53:06 Democratic Party's Strategy to Regain Male Voters54:55 Critique of Political Strategies56:03 Men's Preferences and Political Disconnect01:04:38 Humor in Grief and Male Bonding01:09:20 Political Campaign Ads and Their Impact01:19:29 Conservative Views on Government Overreach01:29:43 Trans Community and Representation01:38:54 Final Thoughts and Sign-Off

In this episode, Jacquelyn Hurley welcomes Tiffany Wuebben, RDH, a powerhouse hygienist, entrepreneur, speaker, and founder of The Hygienepreneur, who's on a mission to bring sparkle, strategy, and sustainability to dental hygiene departments across the country.From her Ritz-Carlton-inspired approach to patient experience to the systems she's developed for boosting hygiene production without burnout, Tiffany shares her heart and hustle. You'll walk away with practical ideas for creating a hospitality-driven culture, strengthening your team's connection, and turning your hygiene department into a true growth engine.Special Gift for Listeners:Get Tiffany's book Hygienepreneur absolutely FREE!This digital download is available for a limited time to podcast listeners. Click here to access your free copy. Prefer a physical copy? You can grab both Hygienepreneur and Culture Catalyst on Amazon.Stay Connected with Tiffany:Website: www.thehygienepreneur.comCulture Training: www.culturecatalystbook.comEmail: tiffany@thehygienepreneur.comYouTube: The Hygienepreneur

On this episode of The Nikki & Brie Show, the twins are coming to you from Monaco! As they soak up the F1 vibes, they had to make sure to bring us to speed (no pun intended!) on their dreamy adventure aboard the Ritz Carlton Yacht Collection around the French Riviera—and trust us, you're going to want to hear everything.Nikki & Brie are giving us full Grace Kelly fantasy with a side of White Lotus energy. Think limoncello spritzes, gold parties, new friendships and luxury that felt like stepping into a movie! They recap their favorite moments—from Brie's show-stopping gold party look (did someone say best dressed?) to twin sleepovers and hilarious stories about deep, drunken conversations, unexpected storms, and an awkward moment with a seabass.The episode wraps with a fun game of Twin Telepathy, plenty of belly laughs, and a sweet Inspiration Affirmation pulled from the timeless Grace Kelly herself. So pour yourself a spritz, find a sunny spot, and press play—because this one is all good vibes, open seas, and sister stories you won't want to miss.Vote The Nikki & Brie Show for “Favorite Podcast” at this year's Nickelodeon Kids' Choice Awards! Voting is open now through June 21, 2025. Cast your vote here. Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!

Journaliste et écrivain, Giuliano da Empoli est un des esprits les plus brillants du moment. L'auteur des Ingénieurs du chaos ou du roman Le mage du Kremlin est l'invité de ce numéro d'Idées pour parler des « prédateurs qui sont au pouvoir aujourd'hui sur tous les continents ». Ancien adjoint au maire en charge de la culture à Florence, conseiller politique du président du Conseil italien Matteo Renzi, il a publié son premier livre en 1996, Un grande futuro dietro di noi à propos des difficultés rencontrées par les jeunes Italiens.En tant qu'auteur et commentateur politique, il intervient régulièrement dans des émissions télévisées et radiophoniques en Italie et en France.Il publie aujourd'hui L'heure des prédateurs chez Gallimard.« Aujourd'hui, l'heure des prédateurs a sonné et partout les choses évoluent d'une telle façon que tout ce qui doit être réglé le sera par le feu et par l'épée. Ce petit livre est le récit de cette conquête, écrit du point de vue d'un scribe aztèque et à sa manière, par images, plutôt que par concepts, dans le but de saisir le souffle d'un monde, au moment où il sombre dans l'abîme, et l'emprise glacée d'un autre, qui prend sa place. », écrit-il dans ce récit.Au micro de Pierre-Edouard Deldique, Giuliano da Empoli nous fait voyager de New York à Riyad, de l'ONU au Ritz-Carlton de MBS, « là où le pouvoir s'acquiert par des actions irréfléchies et tapageuses, où des autocrates décomplexés sont à l'affût du maximum de chaos, où les seigneurs de la tech semblent déjà habiter un autre monde, où l'IA s'avère incontrôlable ».L'auteur qui a une parfaite connaissance du milieu politique regarde sans ciller : « L'union de la rage et des algorithmes ». Il préconise de « réinventer une propagande adaptée à l'ère des selfies et des réseaux sociaux » car « le moment que nous vivons est machiavélien ».Idées, le magazine qui interroge ceux qui pensent le monde.Programmation musicale : Edouard Ferlet – Herd instinct

Journaliste et écrivain, Giuliano da Empoli est un des esprits les plus brillants du moment. L'auteur des Ingénieurs du chaos ou du roman Le mage du Kremlin est l'invité de ce numéro d'Idées pour parler des « prédateurs qui sont au pouvoir aujourd'hui sur tous les continents ». Ancien adjoint au maire en charge de la culture à Florence, conseiller politique du président du Conseil italien Matteo Renzi, il a publié son premier livre en 1996, Un grande futuro dietro di noi à propos des difficultés rencontrées par les jeunes Italiens.En tant qu'auteur et commentateur politique, il intervient régulièrement dans des émissions télévisées et radiophoniques en Italie et en France.Il publie aujourd'hui L'heure des prédateurs chez Gallimard.« Aujourd'hui, l'heure des prédateurs a sonné et partout les choses évoluent d'une telle façon que tout ce qui doit être réglé le sera par le feu et par l'épée. Ce petit livre est le récit de cette conquête, écrit du point de vue d'un scribe aztèque et à sa manière, par images, plutôt que par concepts, dans le but de saisir le souffle d'un monde, au moment où il sombre dans l'abîme, et l'emprise glacée d'un autre, qui prend sa place. », écrit-il dans ce récit.Au micro de Pierre-Edouard Deldique, Giuliano da Empoli nous fait voyager de New York à Riyad, de l'ONU au Ritz-Carlton de MBS, « là où le pouvoir s'acquiert par des actions irréfléchies et tapageuses, où des autocrates décomplexés sont à l'affût du maximum de chaos, où les seigneurs de la tech semblent déjà habiter un autre monde, où l'IA s'avère incontrôlable ».L'auteur qui a une parfaite connaissance du milieu politique regarde sans ciller : « L'union de la rage et des algorithmes ». Il préconise de « réinventer une propagande adaptée à l'ère des selfies et des réseaux sociaux » car « le moment que nous vivons est machiavélien ».Idées, le magazine qui interroge ceux qui pensent le monde.Programmation musicale : Edouard Ferlet – Herd instinct

This week Andrew talks with Amanda Joiner, the Global Vice President of The Ritz-Carlton Leadership Center. Amanda shares a behind-the-scenes look at how The Ritz-Carlton delivers extraordinary experiences on a daily basis — and exceeds even the highest of expectations. This conversation is a powerful reminder that when we dedicate our lives to serving others & exceeding expectations — we truly have the power to change people's lives and create moments that get remembered forever. ** Follow Andrew **Instagram: @AndrewMoses123Twitter/X: @andrewhmosesSign up for e-mails to keep up with the podcast at everybodypullsthetarp.com/newsletterDISCLAIMER: This podcast is solely for educational & entertainment purposes. It is not intended to be a substitute for the advice of a physician, psychotherapist, or other qualified professional.  

What is the balance between hospitality's business efforts and sustainability efforts? That's what Andrea Foster, EVP of Hospitality Development at MindClick, is here to talk about on the podcast. The conversation covers how sustainability initiatives can improve guest experiences and align with corporate values. Andrea discusses the importance of measuring sustainability, the impact of intentional design, and the benefits of MindClick's data-driven platform. With anecdotes from their own experiences and practical insights, Dan and Andrea illustrate how forward-thinking practices in the hospitality industry can create positive environmental and economic outcomes.Takeaways:Integrate sustainability into the core values and operations of your business. Audit and measure sustainability metrics to continually improve practices.Create one-pagers and marketing materials that highlight sustainability initiatives and share them with corporate travel buyers and event planners. Train front-line employees to articulate the sustainability story to guests.Explore opportunities for green financing and lower cost of capital. Use data to demonstrate the financial benefits of sustainability to shareholders and stakeholders.Capture demand by aligning with the values of specific demographics (e.g., millennials, Gen Z, female travelers).Foster a company culture that celebrates continuous improvement in sustainability efforts.Incorporate sustainability into the initial planning stages of new projects to avoid disruptive changes later. Set clear benchmarks and goals for sustainability efforts and track progress over time.Quote of the Show:“ We can achieve growth and achieve success and profitability and return on investment while also making decisions that are considerate, careful, respectful, and responsible. There is a way to do both.” - Andrea FosterLinks:LinkedIn: https://www.linkedin.com/in/andreakmfoster/ Website: https://www.mindclick.com/ Shout Outs:0:44 - Cornell University https://www.cornell.edu/ 0:45 - Boston University https://www.bu.edu/ 0:47 - Purdue University https://www.purdue.edu/ 0:49 - Miraval Resorts  https://www.miravalresorts.com/ 0:50 - CBRE https://www.cbre.com/services/property-types/hotels 0:51 - Marcus Hotels https://www.marcushotels.com/ 0:54 - AHLA Foundation https://www.ahlafoundation.org/ 4:33 - JoAnna Abrams https://www.linkedin.com/in/joannaabrams/ 9:05 - Marriott https://www.marriott.com/default.mi 11:53 - Bitty and Beau's Coffee https://www.bittyandbeauscoffee.com/ 15:32 - Steve Jobs https://en.wikipedia.org/wiki/Steve_Jobs 19:58 - Metropolis Magazine https://metropolismag.com/ 39:51 - Ritz-Carlton https://www.ritzcarlton.com/ 47:14 - Hotel Marcel https://www.hilton.com/en/hotels/hvnsdup-hotel-marcel-new-haven/ 52:04 - Paul McElroy https://www.linkedin.com/in/paul-mcelroy-3387954a/ 52:05 - Highgate https://www.highgate.com/ 58:59 - Arne Sorenson https://en.wikipedia.org/wiki/Arne_Sorenson_(hotel_executive) 1:00:48 - Gloria Steinem https://en.wikipedia.org/wiki/Gloria_Steinem 1:08:38 - NYU Lodging Conference https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality/international-hospitality-conference.html 

Is your customer experience too easy? According to Dr. Joseph Michelli — psychologist, author of 13 books, and consultant to brands like Starbucks, Mercedes-Benz, and Ritz-Carlton — that could actually be the problem. Dr. Joseph Michelli joins Lacey to dismantle the myth of “effortless” CX and make the bold claim: CX might not survive unless we get a lot more human… and a little more emotional.Want your customers to care? They need to struggle (just a little). Want your team to win with AI? Teach your bots emotional intelligence. Deep, funny, a little existential — this conversation is for CX pros, tech optimists, and anyone who's ever asked, "Wait… did that chatbot just gaslight me?"Tune in to hear why Joseph says, “All business is personal,” and what brands must do now to build human connection at scale.Key Moments: 00:00 Customer Effort vs. Ease, AI in CX, & Introducing Dr. Joseph Michelli05:10 From Psychology to Business Consulting10:59 The Art and Science of Customer Experience24:04 The Balance Between Effort and Ease39:35 The Service Recovery Paradox40:03 Handling Friction in Customer Relationships42:34 Generational Differences in Technology Adoption46:41 Emotional Intelligence in AI Interactions01:11:32 Impressive CX & Key Advice for CX Leaders –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Tamara recently took a travel agent FAM trip to Turks and Caicos and spent two nights at The Palms and two nights at The Shore Club. She also visited many other properties and today she shares her insights into each to help you decide where to stay in Turks and Caicos. Episode Highlights Turks and Caicos is known for its beautiful beaches and not for all-inclusives or as a party island Most of the hotels have great accommodations for families with 1, 2, 3-bedroom accommodations and up (including villa rentals) When arriving, be prepared for a long wait at passport control/immigration. Expect about an hour and longer on the weekends. When departing, leave 2-3 hours to get checked in and wait in the security line. There isn't a lot of room in the gate area but there is an area upstairs that has more space. To save time at the airport, you can pay for Fast Track access starting at $75 per person, each way. Private transfers from the airport are about $150 each way, but cabs can be $30+ per person for shared taxis. Taxis throughout the island are priced per person and are pricey. It is about a 15-20 minute drive from the PLS (Providenciales) to most of the hotels The Palms is on Grace Bay Beach (the most famous beach on the island). It is a luxury hotel with a lush, garden-like setting right on the beach. The style and decor is similar to Sandy Lane in Barbados, a colonial or plantation style. Tamara stayed in a one-bedroom suite oceanfront, which was huge with a full kitchen, living room, laundry, dining room, large balcony, bedroom with tons of closet space, and one and one-half bathrooms. They recently did a renovation at The Palms of rooms but also of the pool area and added a new pool/beach restaurant and pool bar (including a swim-up bar). The restaurants at The Palms were very good. Parallel 23 is fine dining and Sisi is modern Mexican. The Palms also has one of the best spas in the Caribbean The high season is during Festive (winter holidays) and President's Day weekend. The low season would be July-September Pricing in the Caribbean is quite high. The Shore Club is across the island on Long Bay Beach. There is a beach-to-beach package so that you can split your week vacation between the two properties. Long Bay Beach is breezy and very popular for kite surfing. The beach itself is narrow but long and The Shore Club has plenty of space to spread out. The water here is very calm and you can walk out very far, especially at low tide. Shore Club is also a luxury hotel and it has a sophisticated feel. There are villas and multi-bedroom accommodations that would be amazing for a girls' trip or multi-generational vacation. The one-bedroom oceanfront suite is huge and great for families with teens because there is a study that has a pull-out couch, full bathroom, and closets and a door that closes off from the rest of the space. There is another pull out couch in the living room. There is a sushi restaurant and a comfort food restaurant, plus pool bars and restaurants. There is a shuttle between the properties and also the four-star Sands property and guests have signing privileges for all the restaurants. The Alexandra Resort is a four-star, all-inclusive on Grace Bay next to The Palms with multi-bedroom suites and restaurants The Wymara Resort has a South Beach, sexy vibe that would be great for couples and honeymooners but the rooms are a bit smaller The Ritz-Carlton is a high-rise hotel with a smaller beach. The second tower is for Ritz-Carlton Residences and you can't use or earn points for the Residences. They are building an Andaz and St. Regis on Turks and Caicos now too. The H20 Resort on Long Bay Beach is a small boutique hotel that is good for people that are independent travelers and enjoy watersports as they have a kite surfing school and tons of rentals. Tamara is going back to Turks and Caicos in the fall for a Family Travel Association conference at Beaches Turks and Caicos (stay tuned!!) On Thursday nights there is a fish fry with food trucks, music, and artisans/souvenir vendors. The Junkanoo band performs and it is such a lot of fun. You can island hop by ferry or plane (but there is a separate terminal for domestic flights) You can also go scuba diving, snorkeling, charter a boat for fishing or island hopping, or boat out to the tiki bar off Long Bay Beach.

Scott Roby is a lifelong hotel enthusiast whose love for hospitality began during childhood stays at the Ritz Carlton. After studying at Cornell's Hotel School and cutting his teeth in revenue management at Hilton, Scott co-founded Evolution Hospitality and is now president of Pacifica Hotels. Susan and Scott talk about operations, owner alignment, and offbeat inspiration. What You'll Learn About:

How is hospitality education evolving? Nicolas Graf, chaired professor and Associate Dean at New York University's Jonathan M Tisch Center of Hospitality, joins Dan today to discuss the realm of hospitality education. Their discussion spans Nicolas's unique career path that started from being a high school dropout and chef apprentice in Switzerland, to becoming a chaired professor of hospitality. They explore the essential role of hospitality in everyday life and its potential for significantly impacting careers. The two dive into the future of hospitality education, emerging pathways for students and apprentices, and the substantial impact of hosting hospitality conferences. The episode also highlights the importance of saying 'yes' to opportunities, the evolution of the experience economy, and how institutions like NYU are shaping the future of the hospitality industry.Takeaways: Say "yes" more often to opportunities that come your way, even if they are outside your comfort zone. These can lead to unexpectedly positive outcomes and career paths.Recognize that the hospitality industry offers multiple pathways, including traditional four-year degrees, apprenticeships, and associate degrees that can credit work-based experience. Explore these options based on your circumstances and goals.Take advantage of financial aid and scholarships offered by institutions like NYU, especially if financial constraints are a concern. These avenues can significantly reduce the economic burden of higher education.Understand that the principles of hospitality (such as making people feel cared for and appreciated) are applicable across various industries beyond hotels and restaurants. Develop and leverage these skills to enhance your career in any field.Strive to positively impact others through your work. Whether you're an educator, manager, or employee, making a difference in people's lives is deeply rewarding.Be open to different roles and industries throughout your career. Experiences in jobs like hotels, consulting, and even internships can provide diverse skills and perspectives that are highly valuable.Quote of the Show:“ One thing that's always been exciting for me is when you can positively impact someone else, and that's probably why I am doing what I'm doing.” - Nicolas GrafLinks:LinkedIn: https://www.linkedin.com/in/nicolas-graf/ Website: https://www.nyu.edu/ Shout Outs:0:41 - TAM's Incubator https://tamsincubator.com/ 0:49 - Jonathan M Tisch Center of Hospitality https://www.sps.nyu.edu/homepage/academics/divisions-and-departments/jonathan-m--tisch-center-of-hospitality.html 5:24 - Virginia Tech https://www.vt.edu/ 6:29 - University of Houston https://uh.edu/ 6:34 - Essex Business School https://www.essex.ac.uk/departments/essex-business-school 6:42 - Cornell University https://www.cornell.edu/ 10:37 - Pennsylvania State University https://www.psu.edu/ 12:15 - Langone Health NYU https://nyulangone.org/ 12:26 - Harvard University https://www.harvard.edu/ 14:43 - National Academy Foundation https://naf.org/ 15:30 - Marriott Family Foundation https://www.jwasmarriottfoundation.org/ 15:51 - Bill Marriott Institute of Hospitality https://hospitality.utah.edu/ 16:01 - University of Utah https://www.utah.edu/ 17:43 - Howard University https://howard.edu/ 17:46 - Marriott-Sorenson Center for Hospitality Leadership https://business.howard.edu/hospitality-leadership 20:23 - Pyramid Hospitality Group https://www.pyramidglobal.com/ 22:30 - Danny Meyer https://en.wikipedia.org/wiki/Danny_Meyer 22:32 - Setting the Table https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763 24:01 - Pine and Gilmore https://strategichorizons.com/pine-and-gilmore/ 24:56 - Macy's https://www.macys.com/ 25:16 - Adrian Cheng https://www.linkedin.com/in/adrian-cheng-chi-kong/ 25:21 - Rosewood Hotels https://www.rosewoodhotels.com/en/default 27:18 - Ritz Carlton https://www.ritzcarlton.com/ 28:35 - Hilton https://www.hilton.com/en/ 29:19 - Capital One https://www.capitalone.com/ 29:56 - Wall Street Journal https://www.wsj.com/ 30:04 - Tiffany's https://www.tiffany.com/ 32:45 - Norwegian Cruise Line https://www.ncl.com/ 34:23 - Citizen M https://www.citizenm.com/ 42:45 - Johnson and Wales https://www.jwu.edu/ 42:58 - Chip Wade https://chipwade.com/ 42:59 - Union Square Hospitality Group https://www.ushg.com/ 43:02 - Marcus Samuelsson https://en.wikipedia.org/wiki/Marcus_Samuelsson 50:44 - Questrex https://questex.com/ 

The Suite Spot travels to the heart of Orlando, Florida, to visit the luxurious and one-of-a-kind property, Conrad Orlando!  This hotel and resort is unlike any other with its sensational amenities, lavish suites, breath taking beaches, and centralized lagoon right in the middle of the resort. General Manager at the property, Sean McCarron, joins the podcast to discuss the stellar guest experience offered to travelers, the Conrad brand, social media, and why this hotel is a must visit the next time you are in Orlando.  Tune in now. Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everyone. Welcome to another episode of The Suite Spot. This is your host, Ryan Embree and I hope you are watching us today on our YouTube channel because as you can tell, we are not in the Suite Spot podcast studio. We are instead at the beautiful Conrad Orlando here with me, Sean McCarron, general manager of the Conrad Orlando.Thank you so much for being with me today. Sean McCarron: It's a pleasure to be here and thank you for coming and seeing us today. Ryan Embree: Yeah. Thank you for hosting us at this incredible property. We're gonna talk all about it today. This is our Suite Spot Spotlight series showcasing some of the most unique hotels. This one certainly fits the bill. But before we get talking about the property, what I love talking about, this is your first time on the podcast, hospitality people come from all different places. Sometimes they're born into the industry, sometimes they're jumping from brands. Tell us about a little bit about your journey behind the scenes. Sean McCarron: Well, I've been in the business for over 30 years, believe it or not and all in luxury. So I went to hotel school out in Switzerland, and once I graduated from hotel school, I came out and went back to the States and started with the Ritz Carlton. So I was with the Ritz Carlton Hotel Company in various different areas and opening hotels for about six years. And then went to Four Seasons and spent about 16 years with the Four Seasons hotel company, opening other hotels and again, you know, variety of different locations. And then started with Hilton Luxury at the Waldorf Astoria here in Orlando about nine years ago, and been on this project for the last three here at the Conrad Orlando. Ryan Embree: Incredible. And that taste of luxury from different brands, I'm sure that certainly gave you a unique perspective as your journey led you here at the Conrad Orlando. Sean McCarron: Oh, it certainly did. You get different viewpoints from every location that you, that one works in from urban environment to a resort environment to, you know, Las Vegas I spent some time in as well. Opening hotels, all of it kind of lends to a broader experience in order to open this beautiful property. Ryan Embree: Let's talk about the Conrad brand, right. It's unique, known for its design and how it's built. For those that may not be familiar with the Conrad brand, what's the flavor? What makes it unique? Why do travelers love this brand? Sean McCarron: Their main pillars for the Conrad as a brand itself, one of them is bold design, as you had, as indicated. Experiences are also a big part of what we do from a Conrad brand perspective. This hotel is no different than any of our others. I think it's quite unique in the fact that a lot of the design element is based upon water. So lots of blues and refractive lighting, very contemporary feel throughout the resort. Lots of natural light, floor to ceiling windows from a design element. From an experiences element, I mean, you walked around this resort, there's a stunning lagoon right down the middle of it with beaches surrounding it and a lot of activations and a lot of activities from a resort perspective here in Orlando that make it very, very unique. Ryan Embree:

On this episode of The Nikki & Brie Show, the twins pull up to the SiriusXM studios in L.A. for a good time! They are feeling nostalgic, fabulous, and VERY ready to take-off to France!They kick things off with a stroll down memory lane—with talks about JC Penny bathrooms (LOL!), Care Bears, and the good ol' mall days when being social meant blasting music and roaming the food court.But it's not all about throwbacks—Nikki & Brie are also prepping for their upcoming trip to Cannes, Monaco, Rome, and beyond! Nikki's deep into her outfit planning, while Brie is dealing with a major wardrobe flood that ruined some of her best pieces! They share their excitement for the events & parties, share some of their tourism plans, recall a time they used a classic “twin swap,” and play a fun F1 themed game that made them even more excited for the trip!Nikki & Brie round things out with an Inspiration Affirmation, which is a reminder that it's important to always be gentle with yourself in tough situations. Press play to get the tea on all the pre-travel prep! Call Nikki & Brie at 833-GARCIA2 and leave a voicemail! Follow Nikki & Brie on Instagram, follow the show on Instagram and TikTok and send Nikki & Brie a message on Threads! Follow Bonita Bonita on Instagram Book a reservation at the Bonita Bonita Speakeasy To watch exclusive videos of this week's episode, follow The Nikki & Brie Show on YouTube, Facebook, and TikTok! You can also catch The Nikki & Brie Show on SiriusXM Stars 109!

The best leaders know mission and vision must extend beyond the executive suite. In this episode, Andy sits down with former Ritz-Carlton president Horst Schultze to explore how great leaders build world-class service by treating every team member with dignity and purpose. You’ll discover how consistency, clarity, and empowerment at every level can transform an organization from the inside out. Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine. If this podcast has made you a better leader, you can help it by leaving a quick Spotify or Apple Podcasts review. You can visit Spotify or Apple Podcasts, and then go to the “Reviews” section. Thank you for sharing! ____________ Where to find Andy: Instagram: @andy_stanley Facebook: Andy Stanley Official X: @andystanley YouTube: @AndyStanleyOfficial See omnystudio.com/listener for privacy information.

"Pouehali" is an SBS Russian podcast where we talk about the waves of emigration from Russia and the Soviet Union. In the second season, we talk about the emigration of Jews from the USSR to Australia, which began in 1974 and ended in 1990. - "Поуехали" - это подкаст SBS Russian, в котором мы рассказываем о волнах эмиграции из России и Советского Союза. Во втором сезоне говорим об эмиграции евреев из СССР в Австралию, которая началась в 1974 году и продолжалась до 1990 года.

There's a lot that goes on pre-opening in hospitality, whether it be a hotel, a club, or a restaurant. That's where Jensen Moonien comes in. He is the Founder and Managing Director of La Rencontre, a consulting firm specializing in the F&B space of hospitality. Jensen discusses the importance of hospitality, sharing enduring memories without expecting anything in return, and highlights his entrepreneurial journey, including his move from Mauritius to Dubai. The conversation covers the complexities and strategies of opening a successful restaurant in Dubai, including market adaptation, the significance of the pre-opening phase, and the vibrant restaurant and nightlife scene in the UAE. Jensen also sheds light on the influx of investments in Dubai and the evolving trends in creating immersive and festive dining experiences.Takeaways: Bring global brands or concepts, but adapt them to fit the local market requirements. Understanding the local customer psyche is essential.Focus on getting the pre-opening phase right. Ensure all aspects, from design to marketing, are flawlessly executed to make a strong first impression.Engage with local consultants who understand the market dynamics, regulatory framework, and customer preferences to navigate the challenges more effectively.Location is crucial. Evaluate whether the concept is better suited for a hotel environment or an independent setup based on the target clientele and business goals.Establish connections with local PR firms, promoters, and concierge services that can drive customer footfall and enhance visibility.Consider innovative business models like dinner shows or hybrid concepts (restaurant + nightclub) that cater to local trends and customer behaviors.Identify and capitalize on the unique aspects of the business, whether it's the design, the culinary experience, or exclusive entertainment offerings.Quote of the Show:“I think everybody is kind of sold on the dream of coming to Dubai, of having the platform to create things, and it's true.” - Jensen MoonienLinks:LinkedIn: https://www.linkedin.com/in/jensen-a-moonien-121388b3/ Website: https://larencontre.ae/ Shout Outs:0:44 - Four Seasons https://www.fourseasons.com/ 0:45 - St Regis https://st-regis.marriott.com/ 0:46 - Ritz-Carlton https://www.ritzcarlton.com/ 4:33 - Vatel Mauritius https://www.vatel.mu/ 7:21 - Titanic https://en.wikipedia.org/wiki/Titanic 29:17 - Bagatelle https://bagatelle.com/ 29:21 - Zuma https://www.zumarestaurant.com/en/dubai 34:04 - RECA Hospitality https://www.linkedin.com/company/recahospitality/ 34:05 - Sunset Hospitality https://www.sunsethospitality.com/ 35:21 - Gaia https://www.gaiarealty.ae/services 40:57 - Sheikh Mohammed https://en.wikipedia.org/wiki/Mohammed_bin_Rashid_Al_Maktoum 

Can you create a strength training studio so successful that clients call you the “Ritz-Carlton” of high-intensity training?   X-Force Body co-founder Illy Stoilova joins the podcast to talk about the advantages of X-Force machines, how she creates incredible client experiences, why she's so rigorous when it comes to hiring trainers, and how she's doing on her ultimate goal of becoming a referral-only HIT fitness business.   If you've wanted to know what effect having X-Force machines can have on a strength studio's success or how to have a massive competitive advantage through giving great customer service, this episode is a great one you need to tune in to! ━━━━━━━━━━━━

What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn't just about customer service — it's about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you've ever wondered what truly sets great businesses apart, you'll want to hit play on this one.  KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital  CHAPTERS 00:00 Welcome to the New Studio  02:26 Introducing Dr. Joseph Micelli  03:15 Implementing 'Carry the Bag' Concept  04:11 Signature Moments in Customer Experience  06:22 Balancing Consistency and Innovation  12:27 Understanding Target Customers and Aspirations  22:39 Challenges in Customer Perception  29:37 The Importance of Company Culture  30:26 Employee Feedback and Engagement  30:58 AI in Customer Experience   34:29 Human Touch vs. AI in Customer Service  37:45 Balancing Technology and Human Interaction  40:32 Personalized Customer Service  44:28 Effective Sales Techniques  54:29 Decision Making in Business  55:58 Conclusion and Key Takeaways  MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768   CONNECT WITH US www.decidedlypodcast.com  Join us on Instagram: www.instagram.com/decidedlypodcast  Join us on Facebook: https://www.facebook.com/decidedlypodcast  Shawn's Instagram: www.instagram.com/shawn_d_smith  Sanger's Instagram: www.instagram.com/sangersmith   MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.  LEARN MORE www.decidedlywealth.com   SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time!  CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/  Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. 

In this episode, Pam shares her full itinerary from her recent return to Thailand—a dream trip she's been wanting to repeat since her very first adventure on points and miles years ago. From business-class flights on Singapore Airlines, to luxury stays at the Conrad, Ritz-Carlton, and Banyan Tree—and of course, daily massages for $12—Pam takes us through every high (and low!) of the trip. How Pam Booked Her Flights The trip started with a Thrifty Traveler Premium alert: saver award space on Singapore Airlines from San Francisco to Bangkok. Pam positioned to SFO from Denver and visited the Polaris Lounge before the long-haul flight—cookie skillets included!  Stop #1: Koh Samui – The Conrad vs. The Ritz-Carlton Pam's first two nights were spent at the Conrad Koh Samui, booked with Hilton free-night certificates.  Next, she moved to the Ritz-Carlton Koh Samui, using two Marriott free-night certificates.  So which luxury resort won Pam over? Listen to find out what Pam loved about the Conrad that made it the winner over the Ritz-Carlton. Stop #2: Krabi – Luxury, Views, and Boat Tours Next up was Krabi, where Pam and her crew splurged on a paid stay at the Banyan Tree Krabi. This peaceful resort had amazing views, but the food was disappointing. It provided a great base for day trips to Hong Island, Railay Beach, and the Phi Phi Islands.  And with massages available nearby from $12 to $30/hour, Pam was in heaven! Final Nights: Park Hyatt Bangkok & Grand Hyatt SFO Before flying home, Pam spent one night at the Park Hyatt Bangkok, booked for 25,000 Hyatt points. She raved about the architecture, location, outstanding food, and luxurious vibe—and she can't wait to go back. Then Pam stayed one night at the Grand Hyatt SFO, an airport hotel she loves for its breakfast and convenience—even though it's now in the same category as the Park Hyatt Bangkok! Pam's take? Thailand is one of the most affordable and rewarding destinations you can book with points and miles. Use airline miles to get there, pay cash or use points for luxury stays, and save room in your budget for daily massages!

How would we use that 100K bonus, and which vacation home rental platform has the best value? We answered these questions and more on the Ask Us Anything hosted live on YouTube on May 7th, 2025.(03:54) - ​​Hi! Q for Stephen: what's your credit card strategy now that you've moved? For everyone: If you lived outside the US but could still have US credit cards, which cards would you keep?(06:45) - ​​Last month, y'all outlined how many cards you open each year- often 12-20. How many do you close each year?(10:23) - ​​I don't know if I really want to know this answer (haha) but did anyone have luck with Atlantis after the Wyndham/Caesars status match deal went dead earlier this year?(12:47) - Any news when we can book Philippine Airlines with Alaska miles? Any ideas to get more Alaska miles to book Philippine Airlines tickets?(17:21) - Am going to book an Air France award ticket. Fees are $400+. If I use Amex Plat for this, will I get 5x? Will I get trip protection/insurance?(18:38) - ​​What is the best use of the recent 100K Chase point offering in terms of Flights overseas? Read our Best Use of Chase Ultimate Rewards points resource here. (30:32) - ​​Can you explain the expiration date reset if merging Avios from other programs with different expiration dates? Read our Avios expiration dates post here.(32:14) - ​​I was just bumped from an SQ J ticket that was booked as part of my RTW itinerary. Do you guys know what kind of compensation to ask for? They offered $525 USD and a Garuda Flight(34:18) - ​​Do authorized users of Ink Preferred or Sapphire be able to transfer points to their airline accounts?(35:25) - ​​Is the option to get both personal Hawaiian cards now dead? (I have both, but P2 does not have both yet)(36:16) - Would Chase allow me to hold multiple Ritz Carlton cards simultaneously? If yes, how?(38:07) - ​​Which vacation home rental program do you recommend for its value?(43:28) - ​​Anyone get/use the Mesa card?(45:03) - Any hidden gems in Puerto Rico that you guys would recommend? I have a trip coming up later this year that I haven't planned much for(46:26) - What's the most memorable reaction you've seen from someone experiencing miles and points who wasn't used to it(47:17) - Which cards does Greg actually use for travel and dining as opposed to the one-off benefits?Visit https://frequentmiler.com/subscribe/ to get updated on in-depth points and miles content like this, and don't forget to like and follow us on social media.Music Credit – “swappin' back n' forth” by up @ night

¿Qué tan lejos llegarías si todos te dijeran que no puedes? Andrés Elek decidió responder con hechos.En este episodio de Cuentos Corporativos, conversamos con Andrés Elek Hansberg, diagnosticado desde niño con el síndrome de Aarskog-Scott, una condición genética extremadamente rara que afecta el desarrollo físico, los movimientos y el procesamiento cognitivo. Una condición que, para muchos, sería una sentencia de limitaciones. Pero no para Andrés.Lejos de detenerse, Andrés decidió construir su propia historia de superación. Terminó su carrera en hotelería, trabajó en empresas como Ritz Carlton, KidZania y Canasta Rosa, y se convirtió en un verdadero coleccionista de logros deportivos: ha corrido 18 maratones, 14 medios maratones, escalado montañas como el Nevado de Toluca y la Mujer Dormida, y completado triatlones.Hoy, Andrés da un paso más grande: ha fundado la asociación civil "Mis Amigos con Discapacidad", con la que busca visibilizar, informar y sensibilizar a la sociedad mexicana sobre las realidades que enfrentan las personas con discapacidad y enfermedades poco conocidas.Acompáñanos en este episodio cargado de inspiración, donde Andrés nos comparte sus aprendizajes sobre la importancia de aceptarse, de vivir cada día al máximo y de nunca dejar de luchar por lo que creemos. Un episodio que te demostrará que los verdaderos límites solo existen en la mente.Te invitamos a estar pendientes de nuestros canales y a suscribirte para que no te pierdes ningún episodio:* Canal Whatsapp Amigos de Cuentos Corporativos* Blog / Newsletter: www.cuentoscorporativos.com* Facebook: https://www.facebook.com/Cuentoscorporativos* Instagram: https://www.instagram.com/cuentos_corporativos/* X (Twitter): https://x.com/CuentosCorp* Email: adolfo@cuentoscorporativos.com This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.cuentoscorporativos.com

In this series, Jeff & Andy dive into a mix of useless facts, myths, forgotten stories, and strange truths.This episode, Jeff looks at the research around  Beethoven's music fighting cancer cells, and Andy outlines the Ritz-Carlton's famous $2000 rule.This series is presented to you by the great folks over at Mallard Bay.Whenever you are looking to book your next outdoor adventure, head over to Mallard Bay and search through their list of verified outfitters to remove the guess work when booking.