Podcasts about ritz carlton

This episode was recorded right after the Philadelphia Yoga Conference, and today we are talking about alignment, opportunity, and the truth that you do not need to blow up your life to follow what is calling you.I share the story of Meredith and Mahoe Movement, and how a high performing woman with a full life created a powerful event at the Ritz Carlton without abandoning her career or her stability. This is a real reminder that growth is quiet, progress is slow and steady, and you can be both a leader and a beginner at the same time.If you have ever felt the pull toward something bigger while also juggling work, family, and responsibility, this episode is for you. You are allowed to expand. You are allowed to hold multiple roles. You are allowed to live in two worlds. And you are allowed to build your next season in the long game.If this resonates and you want support, clarity, or direction, you can book a session using the link in the description.Work with Joe -

Dnešní téma: Rozebereme si jak řešíme krize u foceníNový kurz: ⁠⁠⁠⁠Masterclass focení Architektury⁠⁠⁠⁠Vzdělávejte se: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.fotkajakoremeslo.cz/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Nově můžete dát ⁠⁠⁠⁠⁠Subscribe a podpořit nás⁠⁠⁠⁠⁠. Co za to získáte?

John Russ and Kim Beechner join the Restaurant Unstoppable Network for a live Q+A on March 30th, 2026 at 11AM EST.  To join us and engage with all our guests and events, go to restaurantunstoppable.com/live -OR- to just catch today's guest, head over to restaurantunstoppable.com/cwe and we will get you a link to join that specific event for FREE! Chef John Russ is the chef-owner of Clementine, a celebrated neighborhood restaurant in San Antonio known for its seasonally driven menus and warm, family-centered hospitality. A New Orleans native and 2023 James Beard Award finalist for Best Chef: Texas, Russ trained at Delgado Culinary and refined his craft in fine dining kitchens at the Ritz-Carlton and The Capella Group before putting down roots in San Antonio in 2012. Alongside his wife and pastry chef, Elise, he launched a series of pop-up dinners that evolved into the Clementine restaurant group, where the couple has helped reshape the city's culinary landscape with their acclaimed "Feed Me" tasting experience and thoughtful approach to service and work–life balance. Beyond the stove, Russ advocates for better food sourcing, sustainability, and commonsense immigration reform within the restaurant industry, working with state and national organizations while mentoring the next generation of chefs. Join RULibrary: www.restaurantunstoppable.com/RULibrary Join RULive: www.restaurantunstoppable.com/live Set Up your RUEvolve 1:1: www.restaurantunstoppable.com/evolve Subscribe on YouTube: https://youtube.com/restaurantunstoppable Subscribe to our email newsletter: https://www.restaurantunstoppable.com/ Today's sponsors: - Restaurant Technologies — the leader in automated cooking oil management. Their Total Oil Management solution is an end-to-end closed loop automated system that delivers, monitors, filters, collects, and recycles your cooking oil eliminating one of the dirtiest jobs in the kitchen.. Automate your oil and elevate your kitchen by visiting rti-inc.com or call 888-779-5314 to get started! - Restaurant Systems Pro - Lower your prime cost by $1,000, and get paid $1,000 with the Restaurant Systems Pro 30-Day Prime Cost Challenge. If you successfully improve your prime cost by $1,000 or more compared to the same 30-day period last year, Restaurant Systems Pro will pay you $1,000. It's a "reverse guarantee."  Let's make 2026 the year your restaurant thrives. - US Foods®. Running a restaurant takes MORE than great food—it takes reliable deliveries, quality products, and smart tools. US Foods® helps you make it. Ready to level up? Visit: usfoods.com/expectmore. - Guest contact info:  Website: https://www.clementine-sa.com Instagram: @clementine.sanantonio Email: hello@clementine-sa.com Thanks for listening! Rate the podcast, subscribe, and share! 

Horst Schulze breaks down how Ritz-Carlton built elite teams through hiring standards, empowerment, and culture. From $2,000 employee decision authority to confronting performance with data, he explains the leadership systems that drove world-class service and low turnover.

(00:00-17:23) Friend of the Show, Keith Tkachuk joins us. Needs to pick up the pep a little bit after his trip to Italy. The night after the win is a little foggy. The experience of watching Brady and Matthew in the gold medal game. Four St. Louis kids bringing home gold medals. The Tkachuk boys and their savviness with the media. Getting to go to the White House. Fantastic goalie play in the final. Gold Medal vs. Stanley Cup. The significance of beating Canada. 3 on 3 OT in the gold medal game. Hall of Fame sperm.(17:31-40:02) It's the Rudy theme and that means it's somebody's birthday. Reading the funnies in the restroom. The epicenter for angry sports radio. Audio of Bryce Harper talking about his gut feeling on if the 2027 MLB season will start on time and if there will be a season at all. Tim's due for an Ohtani type deal. The Admiral and the Becky Thatcher. Jordan Walker wanted no part of this program. Lern and Tim's calves. A hole in the Death Star. Did Betsy Bruce buy The Admiral? Just the fellas on the boat.(40:12-1:01:27) Friend of the Show, Blues Insider Jeremy Rutherford joins us in-studio. JR's reaction to Big Walt and what happened in Milan. Seeing Big Walt in a Ritz Carlton robe in a hotel elevator. JR taking his two-part questions. Trade deadline talk. Did Binnington's play in the Olympics change anything with potential suitors? Down on 3 on 3 OT to determine a gold medal game. Would the Tkachuks want to play in STL?See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Over some Flor De Cana & Tequila we sit down with Ricardo Dunin, Founder & CEO of Oak Capital. Ricardo is behind some of Miami's most iconic developments, including The Mutiny Hotel, Sonesta Coconut Grove, Meridian Lofts,  The Ritz-Carlton Residences Miami Beach, and currently the Domus projects in Brickell, and Edgewater. Born in Minnesota, raised in Brazil, and trained across global markets, Ricardo's journey spans investment banking in Nashville, real estate in New York, and building a dominant commercial brokerage in Rio before ultimately planting roots in South Florida. From pioneering Miami's first luxury condo-hotel to transforming the former Miami Heart Institute into one of the most refined residential properties in the city, Ricardo has built a career on seeing opportunity where others see obstacles.We talk about the early days of professionalizing real estate in Brazil, taking bold risks, partnering with global brands like Ritz-Carlton, and why great developers are more like orchestra conductors than builders.This is a conversation about vision, design, risk, and what it really takes to create projects that define a city.Connect with usWant to dive deeper into Miami's commercial real estate scene? It's our favorite topic and we're always up for a good conversation. Whether you're just exploring or already making big moves, feel free to reach out at info@builtworldadvisors.com or give us a call at 305.498.9410. Prefer to connect online? Find us on LinkedIn or Instagram - we're always open to expanding the conversation. Ben Hoffman: LinkedIn Felipe Azenha: LinkedIn We extend our sincere gratitude to Büro coworking space for generously granting us the opportunity to record all our podcasts at any of their 8 convenient locations across South Florida.

Horst Schulze explains why great service is about making people feel seen, heard, and valued. From fixing mistakes the right way to building a culture of empathy and ownership, he breaks down the standards leaders must set to earn lifelong customer loyalty.

Horst Schulze shares the culture shock of arriving in America at 23, leaving Houston for San Francisco, and the lessons he learned at Hilton and Hyatt that shaped his leadership. He also reflects on Stephen Covey's influence and the emotional reason he finally wrote his book.

Horst Schulze reveals the traits of the best manager he ever led and why standards collapse after founders leave. In this raw exchange with Patrick Bet-David, he explains purpose, non-negotiables, and why compromising culture breaks world-class brands.

Episode Summary What separates world-class customer experience companies from everyone else? It's not budget. It's not luck. It's a system. In Part 1 of this two-part series on the Customer Service Revolution podcast, John DiJulius — founder of The DiJulius Group and the CX architect behind Chick-fil-A, Starbucks, Nestle, Ritz-Carlton, and top hospitals, financial institutions, and luxury resorts worldwide — begins breaking down the 10 Commandments of Customer Experience: the gold-standard methodology that has transformed how C-suite leaders design, implement, and sustain world-class customer and employee experiences. This episode covers the first half of the framework — from igniting your CX revolution to building your signature experience and creating a zero risk organization. Part 2 (next week) will cover the employee experience, training, and implementation commandments. This isn't theory. This is the actual operating system behind the most admired brands in the world — codified, structured, and sequenced so any organization can implement it. What You'll Learn in Part 1 •       Why John created the 10 Commandments: The frustration of watching great CX collapse as companies scale — and the realization that no one had ever codified how world-class companies actually do it •       Commandment 1 — Ignite the CX Revolution: How to draw a line in the sand as a CEO and make customer obsession a non-negotiable organizational commitment (includes the 'Day in the Life of a Customer' video tool used in new hire orientation) •       The Customer Experience Action Statement: Why mission statements don't drive behavior — and how one action statement built on 3 pillars aligns every employee in every interaction •       The Never & Always Tool (Customer Bill of Rights): The fastest and most immediately transformational CX tool in the framework — 8-10 non-negotiable standards that eliminate employee roulette, department roulette, and location roulette •       Commandment — Signature Experience Design: How journey mapping from the customer's vantage point creates a differentiated experience that makes your brand impossible to replicate •       Zero Risk Organization: What it truly means (hint: it's not about never dropping the ball) — and how empowering frontline employees to recover brilliantly creates loyalty no marketing budget can buy •       Above & Beyond Culture at Scale: Why telling employees to 'go above and beyond' doesn't work — and the top-of-mind awareness system that makes wow moments a daily norm •       The North Star Framework: Why 'flavor of the month' management destroys CX consistency — and how anchoring to one methodology creates shared language, accountability, and lasting culture change •       Tune in next week for Part 2: The employee experience, attraction and hiring, training and implementation, and leadership commandments Key Insights for C-Suite Leaders •       "Good isn't good enough. If you want to be the most customer-obsessed company in your industry, okay is the enemy." — John DiJulius •       "The number one CX problem is consistency — and the root cause is 100 different personal interpretations of what great service means." — John DiJulius •       "When you tell 100 employees to deliver genuine hospitality and don't define it, one person thinks a head nod counts. You need it trainable, observable, measurable, and actionable." — John DiJulius •       "Technology doesn't differentiate you. Technology keeps you at pace. Your signature experience is what makes price irrelevant." — John DiJulius •       "The 10 Commandments don't change. The internet came. Social media came. AI is coming. Those are tools within the commandments — not new commandments." — John DiJulius Who This Episode Is For •       CEOs and C-suite executives building or rebuilding their CX strategy •       Chief Experience Officers and CX Directors seeking a proven, scalable framework •       VP of Customer Success leaders struggling with inconsistency across teams or locations •       Operations leaders who want to eliminate service defects and reduce complaint volume •       HR and L&D leaders designing onboarding and training that actually changes behavior •       Entrepreneurs and founders who want to scale culture without losing quality •       Any leader who has tried to improve customer experience and hit a wall   Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Dnešní téma: Nový kurz: ⁠⁠⁠Masterclass focení Architektury⁠⁠⁠Vzdělávejte se: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.fotkajakoremeslo.cz/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Nově můžete dát ⁠⁠⁠⁠Subscribe a podpořit nás⁠⁠⁠⁠. Co za to získáte?

Horst Schulze explains how Ritz-Carlton slashed employee turnover by building purpose-driven culture, strict hiring standards, and powerful orientation training. In this leadership clip with Patrick Bet-David, he reveals why behavior, environment, and respect matter more than pay when building elite teams.

Horst Schulze explains what never changes in business and what must evolve. From plastic room keys to AI check-ins, he reveals how leaders balance timeless human service with changing technology, and why true hospitality can never be replaced by automation or trends.

Joining us in this episode of Living Off Rentals is an award-winning publicist, hospitality veteran, and short-term rental expert who has built a profitable portfolio by thinking differently about how and where to invest. Katie Cline is the host of the Second Home First podcast and Suite Success: Masters of Hospitality. She has worked behind the scenes with global luxury hotel brands including Ritz-Carlton, St. Regis, and W Hotels, and now applies those hospitality principles to her own short-term rental properties across upstate New York. Listen as Katie shares how buying her second home first allowed her to build wealth, create meaningful family experiences, and run profitable short-term rentals without sacrificing lifestyle. She also breaks down how hospitality, thoughtful design, and smart market selection can make all the difference. Enjoy the show! Key Takeaways: [00:00] Introducing Katie Cline and her background [02:55] Moving from global hotel brands to owning short-term rentals [05:23] Buying a second home first instead of a primary residence [07:12] The beauty of buying your second home first [10:01] How short-term rentals compare to traditional investing and 401Ks [10:59] Financing strategies for second homes and creative renovations [13:06] Evaluating deals and understanding worst-case scenarios [18:16] Lessons learned from furnishing and renovating remotely [26:14] Managing fear and doubt when pulling the trigger on deals [27:24] Shifting from investor mindset to hospitality mindset [30:54] Hotel principles that improve short-term rental performance [35:27] Designing arrival experiences that shape guest perception [38:18] Why quality beats rapid scaling in short-term rentals [41:28] The philosophy behind Buy Your Second Home First [47:44] Aligning real estate decisions with lifestyle goals [48:40] Outro Guest Links: Website: https://www.buyyoursecondhomefirst.com/  Show Links: Living Off Rentals YouTube Channel – youtube.com/c/LivingOffRentals  Living Off Rentals YouTube Podcast Channel - youtube.com/c/LivingOffRentalsPodcast  Living Off Rentals Facebook Group – facebook.com/groups/livingoffrentals  Living Off Rentals Website – https://www.livingoffrentals.com/  Living Off Rentals Instagram – instagram.com/livingoffrentals  Living Off Rentals TikTok – tiktok.com/@livingoffrentals 

Creating Space to Pause, Connect, and Rise TogetherGet your tickets for the Philadelphia Yoga & Wellness Conference HERE In this final episode of our Philadelphia Yoga and Wellness Conference series, I sit down with Meredith Walker, founder of Mahoe Movement and creator of the Philadelphia Yoga and Wellness Conference.We talk about where the idea for the conference began, why community is essential to our human experience, and what it really means to create space for people to pause, reconnect, and feel held.Meredith shares how a life-changing yoga conference in Jamaica planted the seed years ago, how she found the courage to build something new while balancing motherhood and career, and why wellness belongs everywhere, including elevated spaces like the Ritz-Carlton.This conversation is about abundance, courage, integrity, and honoring the work that feeds your soul. It's about making room for joy. It's about community. And it's about remembering that you are worthy of beautiful experiences.If this message resonates, it's meant for you.

George Wright III records from the Board of Advisors Mastermind at the Ritz-Carlton in Las Colinas, Texas, sharing Prosperity Pillar #6: “I create an attitude of abundance.” He explains that abundance is created, not waited for, and that it begins before results through how you think, decide, and show up. Abundance is framed as perspective options, opportunity, energy, and confidence, while scarcity focuses on “not enough” and limitations. He encourages listeners to notice whether their questions and decisions are fear-based or creation- and faith-based, emphasizing that abundance is a decision made in advance of outcomes. He highlights gratitude as a disciplined practice that trains the mind to see opportunities “abundance in motion” and links abundance with personal responsibility rather than blame. Practical prompts include asking each morning what you can create, choosing confidence over fear, giving value without expectation, and investing time in learning.00:41 Prosperity Pillar #6: Create an Attitude of Abundance00:57 Abundance Starts Before Results: What It Really Means01:32 Scarcity vs. Abundance: The Filter Shaping Your Life02:43 Abundance Is a Decision: Choose Faith Over Fear03:29 Gratitude as a Discipline: Abundance in Motion04:12 Responsibility & Relationships: Living Abundance in Every Area04:51 Practical Ways to Practice Abundance This WeekThanks for listening, and Please Share this Episode with someone. It would really help us to grow our show and share these valuable tips and strategies with others. Have a great day.George Wright III“It's Never Too Late to Start Living the Life You Were Meant to Live”FREE Daily Mastermind Resources:CONNECT with George & Access Tons of ResourcesGet access to Proven Strategies and Time-Test Principles for Success. Plus, download and access tons of FREE resources and online events by joining our Exclusive Community of Entrepreneurs, Business Owners, and High Achievers like YOU.Join FREE at DailyMastermind.comFollow me on social media Facebook | Instagram | Linkedin | TikTok | YoutubeGrow Your Authority and Personal Brand with a FREE Interview in a Top Global Magazine HERE.

Episode Overview: In this powerful episode, John sits down with Jimmy Nelson to unpack a critical shift happening in real estate: AI is everywhere, but emotional intelligence is the true separator. From automation overload to shiny-object syndrome, agents are drowning in technology while skipping the internal work required to build something sustainable. Jimmy shares why inconsistency isn't a discipline problem — it's a regulation problem — and how agents must master self-awareness, identity, and emotional alignment before scaling with AI. This conversation dives deep into Human Plus thinking: emotional intelligence before automation, identity before scaling, and vision before decisions. If you want to future-proof your business in an AI-driven world, this episode is a must-listen. Key Topics Covered The Fork in the Road: AI Efficiency vs Human Connection The rise of AI and what it means for real estate professionals Why technology accelerates chaos if you haven't mastered discipline The "cold automation" model vs the Ritz-Carlton-level experience Why the future belongs to professionals who combine AI efficiency with human excellence The 75% Problem in Real Estate Two years in a row, 70%+ of agents didn't sell a home Why information is no longer the value — wisdom is The thinning of the herd and the leveling up of professionalism Why buyers and sellers now believe they know more than their agent Emotional Intelligence Before AI (Human Plus Framework) Timmy introduces the Human Plus model: Self-awareness before automation Emotional regulation before scale Identity before production Operators of AI — not AI operating you If you don't know who you want to be, AI will amplify confusion instead of clarity. The "Have, Do, Be" Trap Many agents operate backward: They chase the "have" (money, closings, recognition) Without becoming the person who consistently does the work The shift: Decide who you want to be Align your actions Then the results follow Why Most Agents Set the Wrong Goals When asked how much they want to make, most agents say "$100,000." But why that number? Why not $90K? Why not $200K? What is the purpose behind the number? The key is breaking big goals down into daily behavior: Conversations per day Appointments per week Agreements per month Math doesn't lie — but identity determines execution. Inconsistency Isn't a Discipline Problem Timmy's insight: "Inconsistency isn't a discipline problem. It's a regulation problem." Agents bounce between shiny objects because: They don't trust themselves They're emotionally misaligned They're chasing relief instead of results Technology reveals discipline. It doesn't create it. AI as a Mirror, Not a Crutch AI can be powerful — if used correctly. Practical exercise discussed: Ask AI to challenge your business model Have it ask you tough questions Use voice input for honest reflection Request direct, unfiltered feedback But remember: AI will gas you up if you don't bring discernment and critical thinking. The Work-Life Blend (Not Balance) Real estate creates guilt loops: When you're home, you feel like you should be working When you're working, you feel like you should be home The solution: Long-term vision Clarity of lifestyle goals Designing a sustainable model Finding What Lights You Up Within real estate, there are countless paths: Sales Marketing Social media Systems Development Coaching Community building The question becomes: What could you do for the rest of your life — even if you weren't paid for it? Then build the business around that. Resources & Mentions Elite Edge Network → EliteEdgeNetwork.com Human Plus Framework Chris Voss (Vision Drives Decision concept) Dan Sullivan – Unique Ability Working Genius Assessment StrengthsFinder Kolbe & DISC assessments AI Driven Leader (Geoff Woods) Jimmy also hosts weekly webinars every Thursday at 2 PM EST (details available through Elite Edge Network). Final Takeaway AI is not your competitive advantage. Emotional intelligence is. The agents who thrive in the next decade won't just automate — they'll: Master self-awareness Align identity with action Build clarity before scale Lead with vision, not reaction As John reinforced in the episode: Vision drives decision. Decision drives action. No vision, no deal. And as Jimmy summarized: Emotional Intelligence before AI. Connect with Us: Instagram: @johnkitchenscoach LinkedIn: @johnkitchenscoach Facebook: @johnkitchenscoach If you enjoyed this episode, be sure to subscribe and leave a review. Stay tuned for more insights and strategies from the top minds. See you next time!

On today's newscast: rural hospitals are closing their obstetrics wards, a local firm wants to develop a Ritz-Carlton hotel in Snowmass, historic mining chemicals are still moving through waterways, and more.

Red Apple Media Owner & Operator John Catsimatidis joins Sid live in-studio for his weekly Monday morning appearance on the program to talk about how national and international media are seeking WABC's perspective on what's happening in New York, including a documentary on socialism and a visit from the Los Angeles Times. He recounts a Fox Business Zoom appearance from the Ritz-Carlton where he complained the hotel carried MSNBC but not Fox Business, prompting calls from hotel management and corporate about changing the channel policy. Catsimatidis also talks about New York City politics and concerns about tax increases driving a continued exodus of wealthy residents, mentioning attending the New York police foundation breakfast with Jessica Tisch and others. He comments on troubles in legacy media like layoffs at the Washington Post, and addresses his real estate interests in St. Petersburg and Coney Island, saying he is cautious about further investing in New York and calling proposed Coney Island small-business funding ‘chump change,' while noting a plan for ‘giveaway supermarkets.' Learn more about your ad choices. Visit megaphone.fm/adchoices

Red Apple Media Owner & Operator John Catsimatidis joins Sid live in-studio for his weekly Monday morning appearance on the program to talk about how national and international media are seeking WABC's perspective on what's happening in New York, including a documentary on socialism and a visit from the Los Angeles Times. He recounts a Fox Business Zoom appearance from the Ritz-Carlton where he complained the hotel carried MSNBC but not Fox Business, prompting calls from hotel management and corporate about changing the channel policy. Catsimatidis also talks about New York City politics and concerns about tax increases driving a continued exodus of wealthy residents, mentioning attending the New York police foundation breakfast with Jessica Tisch and others. He comments on troubles in legacy media like layoffs at the Washington Post, and addresses his real estate interests in St. Petersburg and Coney Island, saying he is cautious about further investing in New York and calling proposed Coney Island small-business funding ‘chump change,' while noting a plan for ‘giveaway supermarkets.' Learn more about your ad choices. Visit megaphone.fm/adchoices

Horst Schulze explains how to create real leadership paradigm shifts by demanding vision, purpose, and standards. In this powerful moment with Patrick Bet-David, he reveals why only a few managers become true leaders and how measuring the wrong metrics destroys brands.

Are you stocking your store with only the items you like, or are you building a business that people actually want to shop? In this episode, Crystal Vilkaitis sits down with Patrick Retzer, Director of Sales at Streamline Imagined, to deliver "tell it like it is" advice for retailers navigating 2026. Patrick draws from over 20 years of experience in jewelry, fashion, and wholesale to explain how independent retailers can move past the "lonely" aspects of business and tap into the power of clienteling, staff empowerment, and community. This episode is a masterclass in shifting from a "survival" mindset to a thriving, results-driven approach by focusing on the human elements that make retail tick. [2:21] Patrick's background managing multi-million dollar stores and how he transitioned into the gift industry. [9:33] Why "old school" relationship management is the basic necessity for modern survival. [13:16] How the "Ritz Carlton" approach to employee autonomy transforms the customer experience. [16:57] The story of the "20-cent caramel" and how tiny, unexpected delights create generational loyalty. [21:30] Why training and accountability are the keys to delegating without fear. [22:04] Insights from the 2026 show season on why the best stores are constantly looking for "new and fresh" products. [26:25] Why physical trade shows and local networking still outpace online-only sourcing. [28:36] Using your network and community to ensure "Main Street" stays successful for everyone. Join the Rooted in Retail Facebook Group to continue the conversation Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch! Go to http://indera.co/prompt to access the prompt

Horst Schulze explains how winning the Malcolm Baldrige Award twice shaped Ritz-Carlton's culture and why first impressions define customer loyalty. From Steve Jobs studying their retail model to the science behind “first contact,” this clip reveals elite service standards that drive lasting success.

Host Steve Turk welcomes Sean McCarron, General Manager of Conrad Orlando at Evermore, to discuss Sean's path through luxury hospitality and what it takes to lead and open award-winning resorts. Sean shares how he entered hospitality through a Ritz-Carlton management trainee program at Pentagon City (placed as a bartender), discovered hotel school in Switzerland after soul-searching in college, and committed his career to luxury service. He explains his passion for food and beverage, his moves across cities and cultures, and his transition from Ritz-Carlton to Four Seasons via a recruited lateral move that led to 16 years with Four Seasons, multiple hotel openings, and progression into hotel management. Sean describes opening Four Seasons Baltimore as his first hotel manager role and later moving to Las Vegas, then leaving Four Seasons to become GM of Waldorf Astoria Orlando with Hilton, where he focused on training teams in luxury, building a people culture, improving service and guest loyalty, and achieving Forbes Four Star for the resort. He details joining Conrad Orlando nearly 19 months pre-opening as the first employee, leading the opening within the broader Evermore Orlando Resort featuring a 17-million-gallon, eight-acre freshwater lagoon, beach areas, vacation rentals, golf courses, and a spa, and emphasizes leadership through daily walkthroughs, balanced meetings, guest and team engagement, and the principle of “inspect what you expect.” Sean discusses Hilton's focus on technology and AI to make team members' jobs easier and free up time for guest relationships, how the resort differentiates itself as a destination beyond theme parks, and recent recognitions including AAA Five Diamond (2025), Forbes Four Star for the hotel and resort, Forbes Four Star for the spa, and a Top 20 ranking in Spas of America's Top 100 for the second year in a row. He closes with career advice: excel in your current role while acting for the job you want, continually ask what could be done differently or better, and never forget to give back through mentoring and development.00:00 Welcome to The Hospitality Mentor Podcast00:33 Sponsor Break: Lodgify All-in-One for Hospitality01:38 Meet Sean McCarran, GM of Conrad Orlando01:56 First Hospitality Job: Ritz-Carlton Trainee to Bartender02:27 Finding Hospitality: Hotel School in Switzerland & Love for Luxury04:16 Why Food & Beverage: A Lifelong Passion for Cuisine05:07 Moving Cities & Building a Luxury Career (Ritz-Carlton Years)06:15 Switching Brands: Recruited to Four Seasons + 16-Year Run07:55 From F&B to Hotel Leadership: Mentors, Openings & Becoming a GM12:21 Vegas Chapter: Hospitality Epicenter & Celebrity Chef Scene14:40 Leaving Four Seasons: Waldorf Astoria Orlando GM & Hilton Luxury18:45 Waldorf Highlights: Culture, Team Growth & Forbes 4-Star Win20:28 Building Conrad Orlando: Pre-Opening, Evermore Lagoon & Mega-Resort Vision24:55 Leadership Playbook: ‘Inspect What You Expect' + Daily Walks & Meetings27:56 Tech, AI & the Future of Hospitality Teams30:17 Standing Out in Orlando: Owning the ‘Off Day' as a Destination Resort32:41 Big Accolades: AAA Five Diamond + Forbes Four Star (Hotel & Spa)35:21 What's Next: Maturing the Resort & Raising the Bar37:04 Advice to Young Sean: Act for the Job You Want & Keep Giving Back39:34 Wrap-Up, Share the Episode + Sponsor: Biscayne Coffee

 For decades, Saudi Arabia was ruled by ageing princes, until one young royal began changing the system from within.  This episode tells the story of Mohammed bin Salman, and how he rose rapidly to become Saudi Arabia's most powerful figure.  Saudi royal family is huge; succession once moved between brothers. Pressure grew to pass power to a younger generation. Mohammed bin Salman's early life, connections, and growing ambition. His father becomes king; MBS controls money and army. MBS replaces Mohammed bin Nayef as Crown Prince, 2017. Ritz-Carlton purge targets princes, businessmen; power and assets seized. Vision 2030: modernise society, move economy beyond oil. Global investments and NEOM aim to change Saudi image. Opponents targeted; Khashoggi murder shocks the world. Women driving, cinemas reopen; activists jailed, Yemen war continues. Full interactive transcript, subtitles and key vocabulary available on the website: https://www.leonardoenglish.com/podcasts/mohammed-bin-salman ---You might like:

Hand aufs Herz: Wenn du an massives Umsatzwachstum denkst, woran denkst du zuerst? Vermutlich an Kaltakquise, neue Leads oder volle Messehallen. Doch wenn wir ehrlich sind, vernachlässigen wir dabei oft den wichtigsten Hebel für nachhaltigen Erfolg: die Kundenbindung B2B. Fast 90 Prozent der B2B-Vertriebe tappen in diese Falle. Denn wir sind Jäger. Wir wollen die Trophäe an der Wand. Aber was passiert eigentlich, nachdem der Vertrag unterschrieben ist? Oft herrscht dann Funkstille oder der Kunde wird lediglich „verwaltet". Dabei liegt genau hier, direkt vor deiner Nase, das größte ungenutzte Potenzial deines Unternehmens. In dieser Episode habe ich deshalb mit Manuel Spors gesprochen. Er ist Experte für Bestandskundenmanagement und Autor des neuen Buches „Die Loyalitätsformel". Gemeinsam zerlegen wir den Mythos, dass Wachstum immer „neu" bedeuten muss. Stattdessen schauen wir uns an, wie du den Customer Lifetime Value steigern kannst, ohne ständig dem nächsten Lead hinterherzujagen. Die Akquise-Falle: Warum Kundenbindung B2B oft scheitert Kennst du das beklemmende Gefühl der Kaufreue? Du kaufst ein neues Auto, fährst stolz vom Hof, und an der ersten Ampel siehst du den Wagen, den du nicht genommen hast. Plötzlich fragst du dich: War es wirklich die richtige Entscheidung? Deinem Kunden geht es haargenau so. Nach der Unterschrift fällt die emotionale Kurve oft rasant in den Keller. Genau in diesem kritischen Moment lassen viele Vertriebe jedoch los. Der Kunde wird lieblos an den Innendienst oder einen Sachbearbeiter übergeben mit dem Gedanken: „Der macht das schon". Das ist allerdings ein fataler Bruch für eine echte Kundenbindung B2B. Manuel nennt dieses Phänomen die „Akquise-Falle". Wir investieren Unmengen an Energie, um den Kunden durch die Tür zu kriegen. Doch sobald er drin ist, behandeln wir ihn wie eine Selbstverständlichkeit. Dabei ist es statistisch gesehen viel einfacher und günstiger, an jemanden zu verkaufen, der dir bereits vertraut. Customer Lifetime Value steigern: Das Starbucks-Prinzip im B2B Lass uns über den Customer Lifetime Value (CLV) sprechen. Das ist der Gesamtwert, den ein Kunde über die gesamte Dauer der Zusammenarbeit für dich hat. Um diesen Wert zu maximieren, müssen wir von den Besten lernen. Ein geniales Beispiel ist Starbucks. Ein Neukunde darf Starbucks angeblich bis zu 1.000 Euro kosten. Das klingt für einen 6-Euro-Kaffee zunächst verrückt, oder? Aber Starbucks rechnet anders: Wenn du einmal Kunde bist und zufrieden bist, kommst du wieder. Woche für Woche. Jahr für Jahr. Folglich ist der CLV gigantisch hoch. Im B2B-Umfeld ist das sogar noch extremer. Ich habe Kunden erlebt, die dachten, sie hätten einen „guten Deal" über 50.000 Euro gemacht. Auf meine Frage, wie viel der Kunde insgesamt in dieser Kategorie einkauft, kam jedoch heraus: 5 Millionen. Der Verkäufer hatte also gerade mal 1 Prozent des Potenzials abgeschöpft. Die wichtigste Frage, die du heute stellen kannst, um deinen Customer Lifetime Value zu steigern: Welches Potenzial hat dein Kunde wirklich? Upselling und Cross-Selling: Motoren für Bestandskundenmanagement Wie holst du dieses schlummernde Potenzial ab? Die Antwort liegt im intelligenten Upselling und Cross-Selling. Aber bitte nicht plump, sondern mit Stil. Stell dir vor, du sitzt in einem guten italienischen Restaurant. Du bist satt. Der Kellner kommt und fragt lustlos: „Noch ein Dessert?" Deine Antwort ist automatisch: „Nein, danke." Szenario B: Der Kellner rollt einen Wagen direkt an deinen Tisch. Du siehst die frische Mousse au Chocolat, das Tiramisu, es duftet herrlich. Er fragt gar nicht, ob du willst. Er zeigt dir das Erlebnis. Deine Chance, „Nein" zu sagen, sinkt dramatisch. Genau das müssen wir im Vertrieb tun, um die Kundenbindung B2B zu festigen: Upselling: Biete die VIP-Variante an. Mehr vom Selben, aber besser, schneller, exklusiver. Cross-Selling: Was ergänzt das Produkt perfekt? Manuel hat als Fotograf früher nur die Hochzeit fotografiert. Dann kam die Fotobox dazu. Später das Video. Schließlich das After-Wedding-Shooting. Aus einem Auftrag wurde so ein Vielfaches an Umsatz. Die Loyalitätsformel: Touchpoints für langfristige Kundenbindung B2B Echte Loyalität passiert nicht durch Zufall. Sie braucht System. Denn dein Kunde hat ein Leben, eine Familie, Hobbys. Er denkt nicht 24/7 an deine Firma. Deshalb musst du ihn daran erinnern, dass es dich gibt – aber mit Mehrwert, nicht mit Spam. 1. Der strategische Newsletter im Bestandskundenmanagement Vergiss den wöchentlichen „Wir sind so toll"-Newsletter. Manuels Steuerberater schickt stattdessen alle drei Monate ein Update: Was hat sich rechtlich geändert? Wo gibt es Handlungsbedarf (z.B. Förderungen)? Der Kunde muss nur antworten: „Ja, brauche ich." Das ist Service, kein Spam, und stärkt die Bindung enorm. 2. Der Podcast als Instrument, um den Customer Lifetime Value zu steigern Ein eigener Podcast ist ein mächtiges Tool für Bestandskundenmanagement. Lade deine Kunden ein! Lass sie über ihre Erfolge sprechen. Das hat mehrere Vorteile: Wertschätzung für den Kunden (er bekommt eine Bühne). Das perfekte Testimonial für Neukunden. Ein exzellenter Grund, wieder Kontakt aufzunehmen. 3. Echte Überraschungen (Der Ritz-Carlton-Moment) Die Geschichte vom vergessenem Kuscheltier im Ritz Carlton ist legendär. Das Hotel schickte das Stofftier nicht einfach zurück, sondern machte Fotos davon am Pool und an der Bar („Ich mache noch länger Urlaub") und sendete diese mit. Der Aufwand? 10 Minuten. Der Effekt? Lebenslange Treue der Eltern. Was ist dein „Kuscheltier-Moment" für deine Kundenbindung B2B? Vielleicht eine handgeschriebene Karte zum Frühlingsanfang statt der 08/15-Weihnachtskarte, die eh im Müll landet? Fazit: Dreh den Trichter um (Bow Tie Funnel) Wir reden im Vertrieb oft vom Sales Funnel. Oben viel rein, unten kommt der Abschluss raus. Aber eigentlich geht es danach erst richtig los. Denk an eine Fliege (Bow Tie). Nach dem Knoten (dem Kauf) öffnet sich der Trichter wieder: Upselling, Cross-Selling, Empfehlungen. Wenn du deinen Vertrieb darauf ausrichtest, wird die Neukundenjagd plötzlich zweitrangig. Du wächst entspannter, profitabler und mit mehr Freude. Fang an, deine Bestandskunden nicht nur zu verwalten, sondern zu begeistern. Möchtest du wissen, wie viel Potenzial wirklich in deinem Vertrieb schlummert und wie du deine Kundenbindung B2B professionalisierst? Lass uns sprechen. Geschätzte Lesedauer: 6 Minuten Wie sind deine Erfahrungen? Fokussierst du dich auf Neukunden oder pflegst du deinen Bestand? Schreib mir gerne auf LinkedIn oder Instagram!

Patrick Bet-David sits down with Horst Schulze, the visionary who helped envision The Ritz-Carlton, to break down leadership, purpose, and world-class culture. From wartime Germany to influencing Steve Jobs, he shares powerful lessons on service, discipline, and building excellence.------

Dr. Paul White is a psychologist, author, and speaker who “makes work relationships work.” He has written articles for and been interviewed by the BBC News, Business Week, the New York Times, Fortune.com, Fast Company, and Forbes.Dr. White is the coauthor of the best-selling book, The 5 Languages of Appreciation in the Workplace, which has sold over 600,000 copies (written with Dr. Gary Chapman, author of the #1 NY Times bestseller, The 5 Love Languages) and has been translated into 25 languages.Additionally, their online assessment, the Motivating By Appreciation Inventory, has been taken by over 450,000 employees worldwide and is available in multiple languages.As a speaker and trainer, Dr. White has taught around the world, including North America, Europe, South America, Asia, and the Caribbean. His expertise has been requested by PepsiCo, Microsoft, NASA, L'Oreal, The Ritz-Carlton, and numerous other multinational organizations.Get the book, “The 5 Languages of Appreciation in the Workplace”, check it out by clicking on this link: https://www.appreciationatwork.com/books/5-languages-appreciation-workplace/ Connect with Dr. Paul White:Website: www.appreciationatwork.com Facebook: https://www.facebook.com/appreciationatwork Twitter: https://twitter.com/drpaulwhite LinkedIn: https://www.linkedin.com/company/5-languages-of-appreciation-in-the-workplace TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152

How can physicians and their teams deliver exceptional patient experiences, even when things go wrong?In this episode of Succeed In Medicine Podcast, Dr. Bradley Block interviews Shep Hyken, as he shares practical strategies for elevating patient care, emphasizing that "amazing" service doesn't require grand gestures, it's about being slightly better than average, consistently. Drawing parallels from hospitality giants like the Ritz-Carlton, he explains how using patients' names, setting clear expectations, and leveraging technology like patient portals can reduce friction and build loyalty.The conversation dives into handling "moments of misery," such as late appointments or scheduling mishaps, with a five-step process: acknowledge the issue, apologize, discuss resolutions, own the problem, and act with urgency. Shep also stresses the importance of creating a patient-focused culture through leadership, training, and hiring for personality fit. He introduces concepts like "destination employment" to foster employee fulfillment and uniqueness, ensuring staff feel empowered to deliver compassionate care. Ultimately, Shep reinforces that patients compare healthcare experiences to top-tier service in any industry, so practices must prioritize convenience, empathy, and proactive communication to stand out.Three Actionable TakeawaysDefine "Amazing" as Consistent Excellence: Aim to be just 10% better than average every time—through friendly interactions, using patients' names, and meeting expectations reliably—to create loyalty without over-the-top efforts.Turn Complaints into Opportunities: Use a five-step process for moments of misery: acknowledge the issue, apologize, discuss fixes with options, own the resolution personally, and act urgently to rebuild trust.Build a Patient-Focused Culture: Start with leadership by defining a one-sentence vision for the experience, communicate it repeatedly, train staff ongoingly, role-model behaviors, defend the standards, and celebrate successes to empower your team.About the Show:Succeed In Medicine covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!About the Guest:Shep Hyken is a customer service and experience expert, award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author. He has been quoted in hundreds of publications and is the author of eight books, including his most recent, "I'll Be Back: How to Get Customers to Come Back Again and Again." Shep works with companies and organizations that want to build loyal relationships with their customers and employees.LinkedIn: linkedin.com/in/shephykenWebsite: hyken.comAbout the Host:Dr. Bradley Block – Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT, with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts Succeed In Medicine podcast, focusing on personal and professional development for physiciansWant to be a guest?Email Brad at brad@physiciansguidetodoctoring.com  or visit www.physiciansguidetodoctoring.com to learn more!Socials:@physiciansguidetodoctoring on Facebook@physicianguidetodoctoring on YouTube@physiciansguide on Instagram and Twitter   This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let's grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The moment a guest opens your door, you're no longer just a real estate investor, you're running a hospitality business.   In this episode, I'm sitting down with my friend Katie to talk about something a lot of hosts say they care about, but don't always know how to execute: true hospitality. Katie spent years in global PR and communications for brands like W Hotels, Ritz-Carlton, Le Méridien, and more, and now owns and operates three short-term rentals while co-hosting a fourth. She's lived on both sides of the industry, and she has a very grounded perspective on what it really means to move from "real estate investor" to "host." We talk about the moment you open your doors and how, from that point on, you are running a hospitality business, not just holding an asset. Katie shares a hotel study that found the first ten minutes of a guest's arrival sets the tone for their entire stay, and we unpack what that looks like inside an STR: clear directions, lights that actually come on, intentional amenities, and those small, thoughtful touches that make guests feel seen instead of nickel-and-dimed. We also get into bachelorette groups, kids and pets, and why welcoming every member of the family changes how people experience your space and how they talk about it later. Katie walks us through her own portfolio in Lake George, Saratoga Springs, and the Finger Lakes, and how staying in a destination as a guest shaped what she looked for as an owner. We talk about design gaps, experience gaps, and why she's now exploring boutique motels and hotels with the same heart for hospitality she brings to her STRs. If you've ever felt the tension between automation, profit, and genuinely caring for the people in your homes, this conversation will feel like a reset and a reminder of why this work matters. Connect with Steph: @theweberco Theweberco.com Connect with Katie:  @bykatiecline  

Five-star service has less to do with planning, and more to do with people. Former Ritz-Carlton and St. Regis concierge turned travel advisor, Jessica Gorman, joins this episode to unpack what five-star service really looks like behind the scenes and what many advisors are missing. Jessica shares how concierges think, why relationships matter more than reservations, and why advisors should stop trying to do everything themselves and start leaning on the people trained to create in-destination magic. From pulling off the impossible for guests to setting boundaries as a solopreneur, this conversation will change how you think about service, client experience, and your role as a travel advisor.Five-star service isn't about doing more. It's about doing the right things.Inside TIQUE's Niche community, we show you how! Learn proven systems, get ongoing support, and grow your travel business with confidence. → https://www.tiquehq.com/niche/?utm_source=Tique_Talks&utm_medium=Show_Notes&utm_campaign=Ep188&utm_content=NicheAbout Jessica Gorman:With 16 years in luxury hospitality at The Ritz-Carlton and St. Regis, Jessica built her career across sales, events, and concierge, earning membership in Les Clefs d'Or, the prestigious international association of concierges. She now brings that same five-star service mindset to her work as a travel advisor, curating highly personalized, detail-driven travel experiences with VIP access, thoughtful planning, and a focus on unforgettable luxury for every client.globaltravelcollection.com/travel-agent/291702/jessica-gormaninstagram.com/conciergecuratedtravelToday we will cover:(02:30) Jessica's journey to becoming a Les Clefs d'Or concierge(06:00) Why building relationships with concierges changes the client experience(10:30) What concierges know about service that advisors never see(18:50) How to create a more seamless experience by doing less(24:00) Setting boundaries while delivering high-touch service(31:00) The one concierge habit every advisor should adoptFOLLOW ALONG ON INSTAGRAM @TiqueHQThanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE for 20% off

The Portland real estate market is waking up, and it doesn't feel like a typical January. In this episode of the Portland Real Estate Podcast, Steve Nassar and Joe Fustolo break down why buyer and seller activity is already showing spring-like momentum, even as closings lag behind the buzz. You'll hear why mortgage rates hovering in the low sixes are quietly restoring buying power, how a one-percent rate drop can feel like a double-digit price cut, and why optimism for March, April, and May is building beneath the surface. Steve and Joe unpack what a "slow and steady" recovery really looks like after three historically weak years for transaction volume and why consistency, not a sudden surge, may define 2026. They also dive into industry stats showing that over 70 percent of licensed agents closed zero deals, what that means for consumers, and why experience matters more than ever in a tightening field. Expect candid talk about the growing divide between healthy residential homes and the ongoing struggles of condos and HOAs, especially in downtown Portland, where high fees, special assessments, and stalled projects continue to reshape buyer behavior. From cash buyers returning to financing, to homeowners loosening their golden handcuffs, to life events that force movement regardless of the market, this conversation connects the data to what people are actually doing right now. If you want a grounded, insider look at where the Portland market truly stands and where it's quietly heading next, this episode delivers the context, clarity, and real-world insight you won't get from headlines alone.   Key Takeaways Early 2026 activity feels unusually strong for January, with listing appointments, buyer interest, and open houses resembling spring conditions even as escrows lag. Mortgage rates in the low sixes are restoring buying power, with a one-percent drop functioning like a 10–12% price reduction from a buyer's perspective. After three historically weak years for transaction volume, 2026 is shaping up as a year of gradual improvement rather than a dramatic rebound. Sellers have largely adjusted expectations following the 2023–2025 correction, helping the market move toward a more balanced absorption rate. Cash buyers dominated recent years, but financing is returning as the gap between ultra-low legacy rates and today's rates narrows. Homeowners once held back by "golden handcuff" rates are beginning to move again due to life changes, downsizing, and mobility needs. Real estate decisions are increasingly driven by necessity rather than speculation, making timing life more important than timing the market. Over 70% of licensed Realtors closed zero transactions, highlighting a widening gap between full-time professionals and part-time or inactive agents. Condos and HOA-driven properties remain high-risk, particularly in downtown Portland, due to rising dues, insurance challenges, special assessments, and urban conditions. Single-family residential homes continue to outperform condos, especially outside the downtown core. The Ritz-Carlton condo project illustrates how pricing, timing, and market sentiment can dramatically affect luxury developments. Oregon Senate Bill 426 raises new concerns by making homeowners jointly liable for unpaid contractor wages, increasing the importance of contractor due diligence. The hosts expect steady improvement through 2026, with consistency, experience, and ethical practices rewarded as the market stabilizes.   Connect with Joe Soldera Properties Joe on LinkedIn   Connect with Steve Steve's Team at Premiere Property Group Steve on LinkedIn   Listen to The Portland Real Estate Podcast on: Apple Podcasts | Spotify  

Nobody becomes an icon by staying comfortable. In this special ICONS: Leaders in Finance edition of the FEI Podcast, Heather Cole – Executive Coach and Business Analytics Advisor at Lodestar Solutions – interviews Amber Kinney, Chief Financial Officer of the American College of Emergency Physicians. Amber's career path is anything but traditional. From a background in the performing arts to executive leadership in nonprofit organizations with life-saving missions — including Mothers Against Drunk Driving — Amber shares how conscious career choices, grit, and faith shaped her leadership journey. In this conversation, Amber and Heather dive into: Taking bold career leaps even when you feel “in over your head” Reframing imposter syndrome as a growth signal The power of networking, mentoring, and asking for help Leading with purpose in nonprofit and healthcare organizations Silencing negative voices and protecting your confidence The importance of balance, self-care, and resilience in high-impact roles This episode kicks off a series spotlighting past speakers from Financial Executives International's ICONS: Leaders in Finance event, designed to inspire finance leaders and build momentum toward ICONS 2026, taking place on March 25, 2026 at the Ritz-Carlton in Laguna Niguel, CA and virtually on April 22, 2026. Learn more at www.financialexecutives.org/icons2026.Special Guest: Amber Kinney.

Get your Philadelphia Yoga Conference tickets - HERE In this conversation, Joe Longo sits down with longtime yoga teacher and pre-licensed therapist Daniel Cordoa to explore what it really means to practice and teach yoga in a modern world.Together, they talk about the power of storytelling, creating space with intention, and why yoga is less about performance and more about remembering who we are beneath the noise. Daniel shares his journey into teaching, how mythology and story inform embodied practice, and what he hopes people walk away with after stepping onto the mat.Joe will be leading the opening meditation at the Philadelphia Yoga Conference, setting the tone for the day. Daniel will guide the opening morning fiery flow class and teach a workshop that weaves storytelling into movement and practice.The Philadelphia Yoga Conference takes place February 21st at the Ritz-Carlton in Philadelphia.Follow Daniel on Instagram at @empoweredconnection.meWork with Joe - InspireCreateManifest.com/Hub

Scott Kerr sits down with Dayssi Olarte de Kanavos, one of the most influential figures in luxury real estate and hospitality. Dayssi is co-founder, president, and COO of Flag Luxury Group, a prominent New York-based hospitality real estate development firm specializing in luxury hotels and residences, known for projects like The Ritz-Carlton New York, NoMad and others. Dayssi discusses the firm's longtime development partnership with The Ritz‑Carlton brand, what goes into studying customer lifestyle patterns when developing a luxury hotel or residence, and how Flag Luxury thinks about building for the next generation of luxury guests. She also talks about the surging demand for hospitality-led branded residences and creating brand narratives around each luxury development. Plus: Why Daysii and her daughter launched the Women's Power Series leadership and networking platform for women.Featuring: Dayssi Olarte de Kanavos, Co-Founder, President, and COO of Flag Luxury Group (flagluxury.com)Host: Scott Kerr, Founder & President of Silvertone ConsultingAbout: The Luxury Item is the leading podcast on the business of luxury, and an important resource for global industry decision makers who want to stay one step ahead. Listen to insightful conversations with leaders of the world's most influential luxury brands as they share the latest trends, insights, and strategies that are helping them forge a strong path forward.Stay Connected: scott@silvertoneconsulting.comListen and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend or a colleague!

We are just weeks away from opening my new IMPACT-X Performance facility in San Diego, CA. And one of the most important things from the start is creating an amazing culture. We did it at Fitness Quest 10. And we'll do it again. In today's episode of the IMPACT SHOW podcast, I'm going ALL-IN on why culture is the ultimate performance advantage—and why it will always outperform strategy, systems, or talent alone. This isn't theory or buzzwords. This is real-time leadership straight from the trenches as we prepare to open IXP-San Diego from the ground up (literally!). I'm sharing exactly what it takes to build a world-class culture from Day One, the mistakes that leaders sometimes make that can quietly destroy an organization, and the non-negotiable standards that high-performing teams must live by every single day to build, grow, and sustain an iconic culture. If you're a leader, coach, gym owner, or business owner who wants stronger teams, deeper loyalty, and an even more long-lasting impact—this episode is for YOU. Here are just a few things you'll learn in Episode 463: Why culture always beats strategy (and determines whether plans live or die). The biggest leadership mistakes that can silently destroy culture. Why you don't get the culture you want—you get the culture you lead and tolerate Real examples from world-class brands like Ritz-Carlton, Nordstrom, Chick-fil-A, Disney, Amazon, and more… How to define and live out a clear brand promise. The IMPACT-X Performance Culture Standards, including these 5 credos: o Be the Light – bringing energy, belief, and encouragement into every interaction o People First, Always – seeing the person before the protocol o Own the Experience – if it happens in our building, it's our responsibility o Energy Is a Skill – we don't wait for it, we choose it o Excellence Is the Baseline – good is never good enough                                                      o Leave a Legacy – every interaction is a chance to change a life 3-critical culture rules every leader must enforce: Why one wrong hire with the wrong energy can undo years of great work…and how to prevent it through our proven hiring process. Why it is that two organizations that have the same strategy, the same talent, and even the same resources—one can thrive and excel…while the other slowly falls apart and dies. How culture compounds—for better or worse. Get it RIGHT from the start! Remember my friends, culture is not a mission statement hanging on a wall or a list of values buried on a website. It's not what you say when things are easy or when business is booming. Culture is revealed under pressure. It shows up in how your team treats each other when no one is watching, how they respond when things go wrong, and how your clients and members feel the moment they walk through the door—and the moment they leave. Culture doesn't improve just because time passes or systems change. It improves when leadership improves. You don't get the culture you hope for or wish for—you get the culture you lead, model, and tolerate every single day. So here's the challenge. Don't wait until energy drops, turnover rises, or cracks start to show before you address culture. Start now. Take a hard look at the standards you're enforcing, the behaviors you're allowing, and the energy you're bringing into every room you walk into. Have the conversations you've been avoiding. Reinforce the standards that matter most. And remember—culture starts with you.  If this episode spoke to you, share it with your team, talk about it in your next meeting, and commit to building a culture that's intentional, aligned, and world-class. Because when you lead culture the right way, everything else—performance, loyalty, and impact—follows.  Please do me a favor and do 1 (or all 3) of the following things: 1. Please forward this episode to a friend, colleague, or family member whom it might benefit. 2. If you have a newsletter or put out emails to your Community, please consider putting a link to this episode if it would serve them also. 3. Please screenshot this episode, share it to your IG stories or on your Facebook, and tag me: IG: @ToddDurkin FB: @ToddDurkinIXP @ImpactXSanDiego #WorldClassCulture #CultureIsKing To RECEIVE the latest updates, announcements, specials, and all the happenings around IMPACT-X Performance, you can opt-in at www.impactXsandiego.com.     JOBS AVAILABLE Now at IMPACT-X Performance (SAN DIEGO)!! (If you apply for any of the positions, please share in the Subject Line what role you are applying to): Personal Trainer/Coach Positions. While we are not opening until February 2026, we are currently accepting applications as we prepare to Build a World-Class Team of Trainers starting in January 2026. If you are trainer/S&C coach who is looking for a great opportunity to change lives in San Diego, CA, now is your opportunity to be part of our team. I will be personally leading this group of coaches who will serve in both personal training AND large-group training roles. More Details / Apply Now Here! Stretch Therapists. We will have our signature hands-on "IMPACT Stretch Flow" sessions complimenting our training & recovery services. If you are already certified in FST or other stretch therapy (or you're a coach who wants to learn hands-on manual stretching of our clients/members), APPLY TODAY Massage Therapists. Massage therapy has been part of my fitness offerings since Day 1 over 25-years ago. And it's only MORE important now. We WILL have incredible Massage Therapy available at IXP-San Diego and we are exciting to share the power of touch. APPLY TODAY Directors of First Impressions. We love our "Directors of First Impressions" as they play a crucial role in setting the culture and offering extreme positivity, encouragement, and support to our clients/members. If you feel you could be a great addition to our San Diego location, please apply. APPLY TODAY Visit this page to get all the information or to APPLY today… HERE!

I almost deleted the email that changed my year.There it was, sitting in my inbox while Josh and I were testing out our new standing desks in our Bali villa, a speaking invitation to Saudi Arabia that looked way too good to be true. And honestly? I thought it was a scam. But this is the story of how that "sketchy" email turned into me standing on stage as the only female keynote speaker at one of Saudi Arabia's largest entrepreneurship events, flying business class, staying at the Ritz Carlton, and getting paid to share a message I deeply believe in.More than that, it's about what happens when you plant seeds without knowing where they'll grow, when you show up with intention even when no one's watching, and when you stay open to possibilities that sound impossible. Because the real twist? The reason I got invited traced back to someone I'd spoken to six years ago and a manifestation practice I started at the beginning of 2025.If you've ever wondered how big opportunities actually happen, or felt called to think bigger about what's possible for you in your work and life, this one's for you.What You'll Learn:How a random email in my inbox turned into a dream speaking opportunity (and why I thought it was a scam)What Saudi Arabia is really like in 2025, the massive transformation happening, what surprised me most, and what I got totally wrongWhy being the only female keynote speaker felt like both a privilege and a responsibilityHow someone I spoke to six years ago became the reason I got invited and what that teaches us about showing up authenticallyWhat it's really like to speak on an international stage Why this trip reminded me that the world is more open, more curious, and more interconnected than we think Hosted on Acast. See acast.com/privacy for more information.

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP236  In episode 236, the second part of a two-part conversation, Coffey continues his discussion with Jacob Morgan about building future-ready organizations by balancing empathy, performance, and technology in the modern workplace.  They discuss misalignment between employee expectations and career outcomes; long work hours versus work-life balance tradeoffs; honesty in company culture and career paths; the eight laws for future-ready organizations; decoding the human signal in leadership; empathetic excellence as a talent framework; learning as the new job security; flexibility in career design; people-first leadership principles; the role of leaders in shaping employee experience; using AI and technology to amplify humanity; risks of over-indexing on empathy; managing performance during personal hardship; AI augmentation versus job replacement; and why organizational redesign must precede true AI transformation.  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Jacob Morgan is an international best-selling author, professionally trained futurist, and keynote speaker. He also runs "Future of Work Leaders," an exclusive network of the world's top CHROs shaping the future of work and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations. Jacob's work has been endorsed by the CEOs of Mastercard, Best Buy, Unilever, The Ritz Carlton, Nestle, Cisco, Audi, and many others. He has a popular podcast called Future-Ready Leadership With Jacob Morgan and lives in Los Angeles with his wife, two kids, and two Yorkie rescue dogs.  Jacob Morgan can be reached at   https://thefutureorganization.com/  https://www.linkedin.com/in/jacobmorgan8/  https://x.com/jacobm https://www.youtube.com/@JacobMorgan https://www.instagram.com/jacobmorgan8/ https://www.facebook.com/JacobMorgan8/ https://greatleadership.substack.com/   About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand how misaligned expectations between employees and organizations undermine performance and engagement Evaluate talent using the empathetic excellence framework of competence, merit, and empathy Apply practical leadership approaches to balance empathy with accountability Explain the eight laws that define a future-ready organization Assess how AI and technology can augment human capability rather than replace it  

Daniel Mangione is an accomplished Executive Pastry Chef with a wealth of experience in the hospitality industry. For over 23 years, Chef Daniel has been a noteworthy leader in luxury pastry kitchens within the namesake hospitality brand, Marriott. Serving as the Executive Pastry Chef at JW Marriott Nashville, Chef Daniel has been instrumental in shaping the pastry operations of this prestigious hotel in Tennessee. Beginning his tenure with the Marriott family in 2003, he started his pastry internship in The Ritz-Carlton Naples through the Culinary Institute of America (CIA). Since then, he has continued to grow within the Marriott brand and has held Executive Pastry Chef roles managing pastry operations for Ritz-Carltons in Washington DC, Half Moon Bay, Sanya China, Dove Mountain Arizona and Bvlgari Resorts in Bali Indonesia. Chef Daniel was also recognized as a member of the Eastern Region Ritz-Carlton Pastry Advisory Board during his tenure and currently serves on Marriott's Pastry Chef Counsel. Daniel has been a part of over 22 new hotel openings including time spent in Aruba, St. Thomas, Fort Lauderdale, Lake Tahoe, Ranch Mirage, Rome, and Naples. Throughout his career, he has consistently exhibited his passion for pastry and demonstrated exceptional leadership, creativity, and attention to detail. With his extensive experience in luxury hotels and resorts, he has contributed to the success of numerous establishments, elevating the pastry experience for guests and setting new standards in the industry. Known also for his larger-than-life holiday displays, Chef Daniel's versatility and passion for pastry also extends to retail showcases and luxury event buffet creation. Chef Daniel's has most recently been credited with creating Nashville's only life size Whiskey Wonderland Gingerbread Bar where over 2000 guests tasted and toured this fully operational holiday season bar. As well, he was a critical part of the JW Marriott Nashville Valentines dessert lounge named "The Sweet Spot" that catered to over 600 guests in the four days of public operations. When not in the kitchen, Daniel can be found in his woodshop, building the next dessert buffet elevation or décor item in an effort to continue elevating his passion for displays and visuals throughout. Instagram: @danielmangione25 In this episode, we discuss: How an after-school job at the Ritz-Carlton led to an interest in pastry Enrolling at CIA in Napa, and graduating from CIA in Hyde Park Working as Pastry Cook at the Ritz-Carlton in Naples, FL Learning about chocolate production at Norman Love Confections Back to the Ritz-Carlton, this time as Assistant Pastry Chef in Sarasota The economy crashes in 2008, so Daniel takes an opportunity to work in China Paradise found – working as Executive Pastry Chef at the Bulgari Hotel in Bali Playing politics – working at the busy Ritz-Carlton in Washington, D.C. Erecting the first life-size, eat-in gingerbread house at the Ritz-Carlton Dove Mountain in Tucson, AZ Landing at the JW Marriott in Nashville, and loving it And much more! Episode Sponsored by  Valrhona, a certified B Corporation, has been crafting exceptional chocolate in the village of Tain L'Hermitage, France, since 1922. Founded by Pastry Chef Albéric Guironnet as the chocolate of chefs, Valrhona is known for its dedication to creating unique, artisan-quality chocolate with complex and balanced flavors. This commitment to excellence reflects the rich gastronomic traditions of the Rhone Valley, ensuring that every bite of Valrhona chocolate offers a consistent and unparalleled tasting experience. Visit valrhona.us for more information.

Episode Summary: In this episode, Ed sits down with Tom Wallace of Kopplin, Kuebler & Wallace to unpack why governance often breaks down during leadership transitions at private clubs. Drawing from his experience facilitating hundreds of board retreats, Tom shares a clear benchmark: only about 25% of clubs have governance truly dialed in. The conversation explores stewardship versus short-term decision-making, the importance of structure over personality, and how written systems, succession planning, and member communication protect a club's mission, vision, and values. It's a grounded, practical discussion on how strong governance is built intentionally and sustained over time. Key Moments: Why only a quarter of clubs are truly prepared Tom explains how clubs tend to fall into three groups: those with governance fully structured, those actively working toward it, and those stuck in a cycle of dysfunction where each new president resets priorities. Stewardship over "leaving a mark" The conversation highlights how strong presidents think like stewards, focused on long-term health rather than personal projects or visible wins during their term. A leadership lesson from Arnold Palmer Tom shares a story from his time at Oakmont that shaped his philosophy on leadership: clubs existed long before any one leader and will continue long after, making long-term thinking essential. When governance goes wrong, it shows up physically An example of a clubhouse filled with rooms named after past presidents illustrates what happens when guardrails are missing and decisions are made in isolation. The intersection of member culture and staff culture Tom explains that the strongest clubs are built where member culture and team culture align, and why governance plays a critical role in keeping those cultures connected. Early warning signs of governance drift Ignoring data, lacking a strategic plan, or focusing on short-term issues are all indicators that governance may be quietly eroding before problems surface publicly. Why structure protects everyone From strategic business plans to board policy manuals and orientations, Tom outlines the written systems that stabilize clubs through leadership transitions. "If it's not written down, it doesn't exist" A Ritz-Carlton principle reinforces why documentation and clarity are essential, not bureaucratic, in complex organizations like private clubs. Governance as guardrails, not handcuffs Tom compares good governance to bumper bowling: it doesn't guarantee perfect outcomes, but it prevents leaders from sending the club off course. How to spot a strategic board What boards talk about matters. Strategy, capital planning, and long-term direction signal health; operational minutiae signal trouble. Succession planning as a leadership responsibility Strong clubs know who their future presidents are well before transitions happen, creating continuity rather than disruption. Committees as the leadership pipeline Tom explains why committees should serve as the proving ground for future board members, with performance and collaboration guiding recruitment. Younger members and the owner mindset The episode explores how clubs must intentionally teach stewardship and volunteer expectations during member onboarding to avoid transactional relationships. Why board retreats accelerate alignment Tom closes by sharing how retreats create self-awareness, clarity, and a realistic multi-year roadmap, reinforcing that good governance is a process, not a one-time fix.

What if playing it safe is actually keeping you from the life and relationships you truly want? Too often, fear convinces us to stay small, avoid discomfort, and stick to familiar routines, especially when it comes to our most important connections. The result? Missed opportunities for deep intimacy, vibrant trust, and authentic connection. It's a paradox: the very quest for comfort may be the greatest risk of all. In this episode, listeners are invited to challenge the idea that comfort equals happiness. Through inspiring stories and practical tools, the conversation explores how embracing courage, even in small, everyday ways, can lead to deeper, more meaningful relationships. Discover why facing fears (rather than running from them) is essential for personal growth and intimacy, and how a simple courage practice can transform both self-perception and connection with loved ones. Whether it's starting an uncomfortable conversation or supporting each other through life's uncertainties, this episode offers actionable steps to help anyone move from fear to flourishing in their relationships. Scott Simon is a thought leader, TEDx speaker, bestselling author, and founder of the Scare Your Soul movement, helping people transform their lives through small daily acts of courage. He's worked with the UN, Nestlé, Ritz Carlton, Logitech, and the Cleveland Clinic to build braver teams and more connected cultures. When he's not leading keynotes or designing transformative retreats, you'll find Scott chasing live music, journaling in strange airports, or hunting down the world's best hole-in-the-wall restaurants.   Episode Highlights 04:24 Overcoming the tendency to shrink back and building momentum through bravery and courage. 09:20 How embracing discomfort leads to growth and creativity. 16:16 How small actions outside your comfort zone can build courage and lead to transformative outcomes. 20:08 Challenging relationship norms for deeper bonds. 28:47 Unlocking authenticity through vulnerability in relationships. 32:10 Aligning courageous choices with core values in relationships. 35:30 Personal examples of standing in your truth. 39:56 Practicing self-awareness and micro acts of courage for relational growth.   Your Checklist of Actions to Take Start a daily courage practice: Each day, do one small thing that scares you or takes you out of your comfort zone, just as the guest recommends. Pause and check in with yourself: Before difficult conversations, take a moment to breathe deeply and center yourself, allowing self-awareness to guide your next steps. Reflect on your core values: Use your values as a filter when deciding which courageous actions to take in your relationships. Initiate honest conversations: If you're holding back something important, practice being the one to "go first" and share vulnerably, even if it feels risky. Name your feelings in real-time: During tough moments, state what you're experiencing physically or emotionally (e.g., "My heart is racing right now"), to foster connection and authenticity. Seek support for brave actions: Engage a partner or friend to do something courageous together, which can increase commitment and make the experience richer. Replace silence with authentic sharing: Consider what keeping quiet is truly serving, and choose to communicate openly instead of bottling things up. Practice small acts of kindness: Try courage-building social acts, like initiating a friendly conversation or buying someone a coffee, to strengthen your confidence and connectedness.   Mentioned Scare Your Soul (*Amazon Affiliate link) (book) David Schnarch (*Wikipedia link) Conscious Loving (*Amazon Affiliate link) (book) 12 Relationship Principles to Strengthen Your Love (free guide)   Connect with Scott Simon Websites: scottsimon.us | scareyoursoul.com Instagram: instagram.com/scareyoursoul Substack: scareyoursoul.substack.com

Most operators think better tech will fix their problems. It won't.In this episode, Frank Bosi (Hostfully) joins the show to unpack the real challenges STR leaders face as they scale—pressure, decision fatigue, emotional weight, and the constant tension between automation and hospitality.Drawing from years inside luxury hotels like Ritz-Carlton and Four Seasons, Frank breaks down what most operators get wrong about tech stacks, leadership, hiring, and guest experience—and how to build systems that create confidence instead of doubt.Inside this episode:Why tech stack decisions are emotional, not logicalHow disconnected tools quietly create leadership stressThe difference between automating tasks vs removing hospitalityWhat luxury hotels get right about training and consistencyWhy leaders must absorb pressure instead of passing it downHow to hire people who protect your brand when you're not watchingThis is a must-listen for any STR operator building a team, scaling systems, or feeling the weight of leadership.00:01 – Why Tech Stack Decisions Are Emotional, Not Logical03:45 – Automation vs Hospitality: Where Operators Go Too Far07:10 – The Weight of Leadership Most People Aren't Ready For11:00 – Why Disconnected Tools Create Doubt and Stress15:20 – Lessons STR Operators Can Steal From Luxury Hotels19:10 – Why Leaders Can't Have “Bad Days” Publicly23:30 – Hiring People Who Protect Your Brand When You're Not There27:40 – Training, Standards, and Why Consistency Beats Luxury31:50 – Using Tech to Create Confidence, Not Complexity36:40 – The Real Role of a Leader in Scaling STR OperationsGuest Bio:Frank Bosi is the Senior Director of Partnerships at Hostfully, a leading platform supporting short-term rental operators around the world. He drives strategic relationships across the STR ecosystem; working with technology partners, influencers, coaches & thought leaders to help property managers scale and deliver great guest experiences.Frank also actively contributes to industry conversations through webinars, events and podcasts (such as this) designed to help operators grow smarter, faster, and more profitably.Outside of work, Frank prioritizes faith, fitness, and family; spending his free time with his wife and kids, training CrossFit, and staying focused on overall wellbeing.Guest Link:https://www.instagram.com/frank_bosi/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

In this week's Just the Tip, we're breaking down everything you need to know about Afternoon Tea, from its royal British origins to how the experience works today, tea selections, tiered bites, etiquette tips, and the little luxury extras that make it special. Plus we share the unforgettable afternoon teas we've done around the world and the iconic ones still on our bucket list. A few places we've done afternoon tea and loved!Fairmont Le Château Frontenac in Quebec City, CanadaClaridges in London, UKEmpress Hotel in Victoria, Canada Café 100 by The Ritz-Carlton in Hong KongThe Driskill in Austin, TX USALondonHouse in Chicago, IL USA—---------------------------------------Shop: Trip Itineraries ⁠& ⁠Amazon Storefront ⁠Connect: ⁠YouTube⁠, ⁠TikTok⁠, and ⁠Instagram⁠⁠ ⁠and contact us at travelsquadpodcast@gmail.com to submit a question of the week or inquire about guest interviews and advertising. Submit a question of the week or inquire about guest interviews and advertising.Contains affiliate links, thanks for supporting Travel Squad Podcast!

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP235 In episode 235, the first part of a two-part conversation, Coffey talks with Jacob Morgan about building a future-ready organization by redesigning employee experience as a leadership system rather than a collection of perks. They discuss the role of futurists and foresight frameworks in business strategy; decoding human signals to anticipate workforce change; why employee experience must balance empathy, competence, and merit; failures of perk-driven engagement models; employee agency and co-creation of the workplace experience; structural work design versus superficial engagement tactics; leadership accountability in shaping culture; using technology and AI to amplify human capability rather than replace it; aligning expectations between employees and organizations in a post-pandemic workforce. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Jacob Morgan is an international best-selling author, professionally trained futurist, and keynote speaker. He also runs "Future of Work Leaders," an exclusive network of the world's top CHROs shaping the future of work and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations. Jacob's work has been endorsed by the CEOs of Mastercard, Best Buy, Unilever, The Ritz Carlton, Nestle, Cisco, Audi, and many others. He has a popular podcast called Future-Ready Leadership With Jacob Morgan and lives in Los Angeles with his wife, two kids, and two Yorkie rescue dogs. Jacob Morgan can be reached at  https://thefutureorganization.com/  https://www.linkedin.com/in/jacobmorgan8/  https://x.com/jacobm https://www.youtube.com/@JacobMorgan https://www.instagram.com/jacobmorgan8/ https://www.facebook.com/JacobMorgan8/ https://greatleadership.substack.com/  About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand how foresight tools and human signals help leaders prepare for future workforce shifts Evaluate employee experience using the framework of empathetic excellence instead of perks or engagement scores Apply the eight laws of employee experience to build resilient, future-ready organizations  

SHOW NOTES: • Defined as moral and mental qualities; strengths and reputation. • It's a matter of self-worth, or esteem, of personal dignity. • Also a matter of our willingness to help others, to have an abundance and not a scarcity mentality. • It's a quiet confidence, not braggadocio. • It's legitimate and earned, not bogus or borrowed. • The lessons of the Ritz-Carlton. • It's also with whom we choose to spend our time. • It's refusing to cheat at golf but trying to cheat in football. • There is the issue of cause and not blame. • There is innate respect for others and not envy or acrimony. • You give back the mistaken, excess change. • Entire cultures can lack character. • The ongoing struggle of politicians to remain in power undermines character. • Yet this is an age of obfuscation, of mistrust, of deep fakes and phony news. • Thinking peoples with opposing views are somehow morally inferior is reflective of poor character. • Intolerance is an absence of character. • “Character” is also about occupying a role, being performative. • Are you real, or just playing a character in your own illusion of reality?

Visit ⁠philadelphiayogaconference.com⁠ This episode marks the first conversation in our special interview series with presenters from the Philadelphia Yoga Conference, happening February 21st at the Ritz-Carlton Philadelphia.In this opening interview, Joe sits down with Pankaj Sharma, a longtime teacher, practitioner, and leader whose work bridges deep spiritual practice with real-world responsibility. Pankaj will be a featured voice on the conference panel discussion exploring wisdom, lineage, and the student-teacher relationship, and this conversation offers a powerful preview of the depth and honesty he brings to that space.Together, they explore what happens when wisdom stops being something we study and starts being something we live. The conversation moves through themes of embodiment, grounding, and integration, including the moment many seekers reach when they stop chasing teachers and begin listening to life itself. Pankaj shares reflections on escape versus presence, doing versus being, and why true wisdom is earned through lived experience rather than formulas or rigid paths.This episode is an invitation to come back into the body, trust your own unfolding, and remember that there is no single way that fits everyone.

As the NBA's investigation heats up, Pablo goes behind closed doors — and emerges with fresh sunlight: What exactly did the Clippers know about Kawhi Leonard's no-show deal? When did Steve Ballmer really get to know the fraudster who paid him off? And what do Doc Rivers, the Ritz-Carlton and a topless fashion shoot have to do with the origin story of a "match made in heaven" that the richest owner in sports would rather you ignore? Amin Elhassan and David Samson shake their heads, as we fact-check a timeline that the Clippers want you to believe.Previously on PTFO:• Part I: The Silent Superstar and the Rotten Apple Tree• Part II: An Argument with Mark Cuban• Part III: The Mystery Investor, the No-Show Payday and the "Smoking Gun"• Part IV: Steve Ballmer, the Other Cuban and the $118 Million Infusion• Part V: Steve Ballmer's "Inconceivable" Donation, the $20 Million Guarantee and a Head on a Spike• Part VI: An IRL Showdown with Mark Cuban• Subscribe to Pablo's newsletter for exclusive access, documents and invites• Subscribe to "Nothing Personal with David Samson"• Subscribe to "Basketball Illuminati" with Amin Elhassan(Pablo Torre Finds Out is independently produced by Meadowlark Media and distributed by The Athletic. The views, research and reporting expressed in this episode are solely those of Pablo Torre Finds Out and do not reflect the work or editorial input of The Athletic or its journalists.) Hosted on Acast. See acast.com/privacy for more information.

Apply to Join Churchfront Premium Apply to Join Churchfront Pro Free Worship and Production Toolkit Shop Our Online Courses Join us at the Churchfront Conference Follow Churchfront on Instagram or TikTok: @churchfront Follow on Twitter: @realchurchfront Gear we use to make videos at Churchfront Musicbed SyncID: MB01VWQ69XRQNSN   Carey Nieuwhof Interview - Podcast Notes Overview Conversation with Carey Nieuwhof about the shift in modern church worship from entertainment-focused to encounter-focused experiences, live streaming strategy, and church growth in the digital age. Key Themes 1. The Shift: Entertainment vs. Encounter The Problem with Modern Church Production Social media created a "copycat phase" where churches could suddenly see what megachurches were doing Churches adopted same equipment, same songs, same production values What was unique became ubiquitous - "we all became copies of each other" Gen Z is "the most marketed to generation in human history" and numb to production Quote: "Gen Z is the most marketed to generation in human history. And we're all kind of numb to the production. I don't think people are looking for hype. They're looking for hope." What People Actually Want Something real and tangible An experience of God, not just information about God Presence, not just presentation Transformation over information The Internet's Limitation Really good at delivering information (especially with AI) Cannot facilitate an encounter "There's something that happens in the room that doesn't happen online" 2. What "Encounter Over Entertainment" Looks Like The Tonal Shift Worship leaders being more sensitive to what's happening in the room, not just rehearsed transitions Preachers leaving space, not just hitting time marks Paying attention to what God might be doing (people crying, leaning in, visible reactions) Creating space to breathe Silence and Space "When I started in ministry, my goal was to get rid of as much silence in church as I could" Now: "Where else are you going to get silence? You don't get it unless you're in church" Don't have to fill every moment with words Can be silent or "noodle" on instruments while creating space Quote: "People's lives are so noisy and so crowded. I mean, we don't even sleep without white noise machines or anything like that. So where else are you going to get silence?" Evoke vs. Manipulate Can't plan a revival - it happens or it doesn't Job is to "set the table" and make space for the Holy Spirit Example: Great movies evoke genuine tears by accessing real emotions Cheap manipulation feels different Quote: "It's not our job as Christians to manipulate. It's our job possibly to evoke, to say, 'I'm going to set the table. I can't control the Holy Spirit.'" 3. The Liturgy Issue Modern Church is "Liturgically Malnourished" Liturgy = order of service (not an outdated term) Modern church handles joy and praise well Missing: contemplation, confession, lamentation, reflection Lost practices: prayers of confession, prayers of the people Carey's Confession Presbyterian background included prayers of approach and confession As church became attractional, prayer became "just an opportunity to clear the set for the sermon" Regrets thin prayers: "God, it's so good to be here today. We thank you so much. Amen." Quote: "It's like confess your sins to one another and you will be healed. We don't do that anymore. What if we did that?" Not Either/Or, But Both/And Keep good lighting, sound, production, and musicians who can play Add breathing room, texture, color, tone, mood Use liturgical calendar and historic practices adapted to modern context Don't approach Sunday as "slots to fill" Creative Freedom 52 Sundays = 52 blank canvases Already do this well at Easter and Christmas Can be more creative without confusing people Example: Good Friday Service Ended in darkness with no announcement Faded to black and stayed there People sat in uncomfortable silence, then slowly left "I wanted them to feel that discomfort... if you can even get a small sampling of that" Easter Sunday picked up in darkness, then sunrise/resurrection 4. Live Streaming Strategy Who Should Live Stream? Not every church needs to live stream everything Need good musicians to sound great online (around 400-500 attendance to have talent base) Need separate mix for online vs. in-house Poor production = "school play" - only interesting to those directly involved Quote: "A lot of churches, and these are well-meaning, beautiful Christian people. If you don't have the talent in production or in worship, you sound like a school play." Alternatives Stream just the message On-demand after, mixed in post-production Audio only if video isn't good Consider what strangers stumbling on feed would think The Discovery Argument Pre-COVID minority of churches streamed Now "everybody you want to reach is online" "All of non-Christian America, all the nuns, all the duns, all the atheists, all the agnostics, they're on the internet" Can't remember last time truly unchurched person hadn't watched online for weeks/months before visiting The New Foyer Online is now the foyer, not the physical lobby People investigate online before visiting By the time they show up, they're ready to go "further, faster" "They've already done their investigating. They've already asked ChatGPT all the questions" 5. Practical Service Design Handling Growth Pressure Multiple services create pressure to program everything tightly Solution: Trim 5 minutes from sermon Do 60-minute service with breathing room between Create more lobby/connection space Leverage outdoor space (if climate allows) Worship Set Strategy Don't need extended mix of everything Maybe two songs and a tag instead of three full songs "Sit in the tag for a while" Find the high-impact moments (example: bridge of "How Great Is Our God") Get to what matters, like talent shows do 90-second versions Quote: "You don't have to do the extended mix of everything, the seven minute version, do the tag. That would be great. Space is something that you can do in three minutes if you know how to do it well." Service Flow Examples Don't make people stand and greet (where else does that happen?) Have emotionally intelligent people on doors, not just available people Greet people the way THEY want to be greeted Consider kids moments, announcements, communion as natural transitions Call to commitment/involvement comes sooner now than 10 years ago 6. Online Presence Best Practices Website Design Design for new people first Show service times and location prominently (mobile friendly) Staff page is #3 most viewed - people want to see "are there people like me?" Use accurate photos (don't show 27-year-olds if congregation is 70+) Show actual diversity if you have it Quote (Seth Godin): "Culture is people like us do things like this. So what people are looking for, are there people like us?" Content Strategy Lead with best sermons, not just latest Most popular videos should be easy to find People don't care if it's from 2 years ago (still watching The Office) Have robust FAQ section for unchurched questions Position yourself for lost people, not just members 7. The Current Moment The Harvest is Ripe People are seeking more than maybe in past decade or two Culture is saturated with production - not the competitive edge anymore Mental health crisis caused by social media People desperate for something real What to Do Pray for it (spiritual activity) Make newcomer journey easy Take them somewhere when they show up Go deeper faster - they're ready Quote: "People come to church looking to find God, but sometimes all they find is us. They found a really cool song, they found a really great message, but they didn't actually find God in the midst of it." Give Them Meat Reference to Tara-Lee Cobble and The Bible Recap Provide historical context (helps Christians AND non-Christians) Don't be afraid to go deep on sin, gospel, redemption Write/speak in accessible "street Greek" like the New Testament Example Opening: "Hey, we're going back 3000 years. And there was a guy named David who was King of Israel. He was trying to keep the kingdom united because there was a north and a south. You can relate to that. These are divided times..." Quote (Tim Keller): "It's worse than you can possibly imagine and better than you can possibly dream." 8. Leadership Advice For Young Church Staff (25-40) Navigating Frustration with Leadership Write down actual issues you're facing (budget, staffing, expertise) Present respectfully, thoughtfully, submissively Good leaders will either provide resources or adjust priorities Identifying Toxic Culture Unrealistic expectations Unsympathetic to staff needs Expects 60-hour weeks with no life Toxic leader will get mad/defensive when approached Options in Toxic Environment Respectfully approach and share difficulties Accept the glass ceiling and stay Build healthy team within unhealthy body (temporary solution) Leave - "unhealthy bodies drive out healthy cells" Interview Questions for New Positions Ask to talk to current staff (not the pastor) Ask to talk to FORMER staff Find out who left and why Read Google reviews Have meals/experiences together (reveals character under pressure) Quote: "Ask around, ask if you have permission. Don't ask the pastor. Don't ask the pastor. Are you healthy? The toxic people, 'I'm so healthy.'" 9. Team Building & Growth Hiring Philosophy Only hire A players C players: you know immediately (late, unmotivated, incomplete work) - should be gone B players: good but not great - "it's too bad but we'll survive" A players: if they quit you'd need 3 people to replace them Quote (Netflix): "Adequate performance gets you a generous severance package." A Player Test If they knocked on the door saying "this is my last day," how do you react? C player: "Thank goodness, now I don't have to fire them" B player: "Too bad but we'll survive" A player: "Grabbing the waste basket and throwing up" Growth Wisdom Don't settle on staff because you're panicking Will eventually become bloated with no profit Profit = "permission to do this again tomorrow" (Seth Godin) Most businesses fail not from lack of vision but lack of cash Use tools like Working Genius to find right fit Don't just find A players - find A players with gifts your team needs Cultural Values Write them down and review regularly Ritz-Carlton: 26 values, reviewed 2-3 daily in team meetings Use to evaluate: "Where are we winning/losing with our values?" Catch team members exemplifying values Values help instill culture as org chart grows 10. Upcoming Projects Carey's New Book Topic: AI and the Future Church Thesis: "As the world becomes more artificial, we need to become more human as Christians" Church's future direction is human connection Expected publication: 2026 Latest Book "At Your Best" - about time, energy, and priorities Notable Statistics & Data Points 72% of teenagers have tried AI chatbots 31% prefer AI companionship to human companions Pre-COVID: minority of churches streamed services Can't recall single unchurched person who didn't watch online for weeks/months before visiting Around 400-500 attendance: churches start having talent base for good production 80-95% of church growth in America is conversion growth (not transfer) Top 3 website pages: Homepage, Messages, Staff/About Production Quality Basics Good Enough to Stream Great singing (doesn't need to be phenomenal) Decent lights Pretty good mix Can work with church of 150-200 with good coaching Everything else can be helped with technology Bare Minimum Great guitarist + great vocalist = "off to the races" Don't feel pressure to have full mediocre band Add musicians as you find/afford great ones Practical Takeaways Create space in services - silence, breathing room, sensitivity to the room Recover lost liturgical practices - confession, lamentation, contemplation Go deeper faster - people are ready for meat, not just milk Design for online discovery - unchurched people are investigating you Lead with best content - not just latest content Only hire A players - don't panic hire when growing Build real human connection - counter to increasingly artificial world Make newcomer journey easy - they're ready to engage quickly Be creative with 52 Sundays - not just slots to fill Focus on encounter over entertainment - production supports experience, doesn't replace it Questions for Further Reflection How can we create more space for confession in our services? What would it look like to "evoke" rather than "manipulate" in worship? Are we positioning our online presence for unchurched discovery? Is our production supporting encounter or replacing it? What emotions are people carrying into our services, and how do we acknowledge that? Are we moving too fast for the Holy Spirit to work? Memorable Quotes "I don't think people are looking for hype. They're looking for hope." "People aren't looking for more information. They're looking for presence, not just presentation." "The internet is really good at information, especially with AI. You want to know anything, you can find out anything, but the internet can't really facilitate an encounter." "It's not our job as Christians to manipulate. It's our job possibly to evoke." "Where else are you going to get silence? You don't get it unless you're in church." "If you don't have the talent in production or in worship, you sound like a school play." "Everybody you want to reach is online." "Your foyer has moved online." "People come to church looking to find God, but sometimes all they find is us." "As the world becomes more artificial, we need to become more human as Christians." "Adequate performance gets you a generous severance package." "Profit is permission to do this again tomorrow."

INTRO (00:24): Kathleen opens the show drinking a 412 American Lager from the Springfield Brewing Company. She reviews her holiday season with family, fishing on Christmas Day in the Ozarks and day drinking with her cousins in Nashville for New Years.    TOUR NEWS: See Kathleen live on her “Day Drinking Tour.”   COURT NEWS (26:04): Kathleen shares news of Taylor Swift's “The End of An Era” docuseries success, Snoop Dogg performed a successful Christmas Day halftime show, and Post Malone performed outside of Posty's Bar in Nashville on New Year's Eve in Nashville.    TASTING MENU (5:01): Kathleen samples Wonder Cream Filled Chocolate Cupcakes, Dill Pickle Flavored Wonderful Pistachios, and Tasty Nate's Beef Tallow Game Day BBQ Fried Chips.    UPDATES (46:21): Kathleen shares updates on Meghan Markle's latest publicity issue, Take Back Power hits the Ritz Carlton in London, and the Louvre installs security bars.   FRONT PAGE PUB NEWS (54:44): Kathleen shares articles on the New York Times Top 5 Comedy Special to watch during the 2025 holidays, the possible serial killer in Houston has been active, Italy isn't ready to host the Olympics, Southwest Airlines experiences financial issues despite ending its free bag policy, Bonnaroo 2026 and Stagecoach 2026 headliners are announced, the Kansas City Chiefs are moving to Kansas, Michigan is cracking down on ticket bots, and Nostradamus and Baba Vanga's 2026 predictions are revealed.    HOLY SHIT THEY FOUND IT (54:05): Kathleen reads about an extremely rare flat-headed wild cat caught on camera in Thailand.    WHAT ARE WE WATCHING (43:45): Kathleen recommends watching “Members Only: Palm Beach” on Netflix.    FEEL GOOD STORY (1:26:02): Kathleen shares a story about a king penguin named Lala who became a local celebrity in Japan. 

Dr. Paul White is a psychologist, author, and speaker who “makes work relationships work.” He has written articles for and been interviewed by the BBC News, Business Week, the New York Times, Fortune.com, Fast Company, and Forbes.Dr. White is the coauthor of the best-selling book, The 5 Languages of Appreciation in the Workplace, which has sold over 600,000 copies (written with Dr. Gary Chapman, author of the #1 NY Times bestseller, The 5 Love Languages) and has been translated into 25 languages.Additionally, their online assessment, the Motivating By Appreciation Inventory, has been taken by over 450,000 employees worldwide and is available in multiple languages.As a speaker and trainer, Dr. White has taught around the world, including North America, Europe, South America, Asia, and the Caribbean. His expertise has been requested by PepsiCo, Microsoft, NASA, L'Oreal, The Ritz-Carlton, and numerous other multinational organizations.Get the book, “The 5 Languages of Appreciation in the Workplace”, check it out by clicking on this link: https://www.appreciationatwork.com/books/5-languages-appreciation-workplace/ Connect with Dr. Paul White:Website: www.appreciationatwork.com Facebook: https://www.facebook.com/appreciationatwork Twitter: https://twitter.com/drpaulwhite LinkedIn: https://www.linkedin.com/company/5-languages-of-appreciation-in-the-workplace TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152