Podcasts about ritz carlton

CP's work has been published in magazines such as The Robb Report, Phoenix Home & Garden, AZ Foothills Magazine, Western Interiors, and Luxe Magazine, among others. Additionally, his projects have won countless awards, including Home of the Year (2018) and Room of the Year (2019) at the Best in American Living Awards.Listen in as CP looks back on an upbringing that led to his passion for architecture, as well as his unique, faith-based approach to business and design. He talks about how he reconciles his penchant for minimalism with the client's vision.He also explains what led to his decision to open two overseas offices, in Serbia and Poland, and the biggest lessons learned from managing remote, multicultural teams.Topics Discussed: [06:28] CP's background and early career[12:33] Establishing Drewett Works and the firm's first few projects[18:05] CP's architectural philosophy[20:30] Finding a balance between CP's personal vision and his client's desires[23:53] How CP injects minimalism into different design styles[29:36] Getting the opportunity to build behind The Ritz-Carlton[39:13] Setting up offices in Serbia and Poland and managing the remote team[50:15] Staying grounded in the industry[53:15] Keeping up with the latest technologies[57:40] What CP has learned from his teams in Serbia and PolandConnect with CP Drewett:Website - https://www.drewettworks.com/Instagram - https://www.instagram.com/drewettworks/Facebook - https://www.facebook.com/DrewettWorks/Pinterest - https://www.pinterest.com/drewettworks/LinkedIn - https://www.linkedin.com/company/drewett-works/YouTube - https://www.youtube.com/c/drewettworksConnect with Build Magazine:Website - https://rebrand.ly/bmwebInstagram - https://rebrand.ly/bmigwebFacebook - https://rebrand.ly/bmfbwebKey Quotes by CP Drewett:Architecture is a series of marriages: architect-to-client; art-to-science; building-to-site. It's one big covenant and I need to steward it and make sure it touches history.Modern architecture flows out of me naturally; but, I've never had a style that I failed to embrace.One of the things I try to do here is promote individual talents.Culture is the equalizer that enables the sale.

9/20/22 Titan Talk with John Tsikouris: - Our social media: https://linktr.ee/TitanMedicalCenter - Live Q&A on @Titanmedical social media Did you know that we have libido enhancers for BOTH males and females? * Yes, I do and use Titan libido therapies! - 24% * No I did not know! - 32% * No, but do they actually work? - 44% 2022 Titan Events Schedule: * 10/1: NPC Puerto Rico * 10/22: Hurricane Pro https://www.timgardnerproductions.com/hurricane-pro/ * 11/6: Festivals of Speed at the Ritz-Carlton in Orlando http://www.festivalsofspeed.com/js_events/orlando/ * 12/3: Cars & Couture https://www.luxefashiongroup.com/cars-couture * 12/15-12/18: Olympia in Las Vegas https://mrolympia.com/ Our current weekly newsletter: https://conta.cc/3LqqBTh Text: titanmedical to: 22828 to get on our emailing list! Titan podcasts: https://titanmedicallifestylepodcast.fireside.fm pt141 #cupidscandy #health #titantherapy #vitamins #titancomplete #titantalk #titan #injectablevitamins #johntsikouris #titanmedical #titanmedicalcenter #livestream #titan #health  #medicalcenter #peptide #fitness #weightloss #aminos #vitamins #medicalscience #bodybuilding #podcast #liveqanda #obs #livestream Click here for our link to the New patient Paperwork to get started with Titan & our full list of social media! https://linktr.ee/TitanMedicalCenter And of course you can call/text anytime for more info: 727-389-3220 or http://titanmedicalcenter.com/ We service NATIONWIDE! Text:titanmedical to:22828 to get on our emailing list About Titan Medical Center: We offer Hormone Replacement Therapy, Medical Weight Loss, Injectable Vitamin & Amino Therapies, Relationship, Bedroom Enhancing Therapies, On-Site or Nationwide Blood Work Testing, Peptide Therapies, In-House IV Therapy, & Primary Care. We are based in Tampa, Florida but YES we service NATIONWIDE! We can help you enhance your life and performance while operating at optimal health levels. We have medical doctors and start with blood work testing to get you on the right track! Some of our therapies are available without blood work testing. Call Titan Medical Center to learn how you can have a healthier, stronger life. We offer telemedicine (via FaceTime or Skype) from the comfort of your own home where you will see a licensed medical provider. Our Titan therapies are doctor prescribed & shipped directly to your doorstep from a licensed US pharmacy!

9/16/22 Titan Lifestyle with Big Dru: - Our social media: https://linktr.ee/TitanMedicalCenter - Live Q&A on @Titanmedical social media 2022 Titan Events Schedule: 10/1: NPC Puerto Rico 10/22: Hurricane Pro https://www.timgardnerproductions.com/hurricane-pro/ 11/6: Festivals of Speed at the Ritz-Carlton in Orlando http://www.festivalsofspeed.com/js_events/orlando/ 12/3: Cars & Couture https://www.luxefashiongroup.com/cars-couture 12/15-12/18: Olympia in Las Vegas https://mrolympia.com/ Our current weekly newsletter: https://conta.cc/3B7hDpk Text: titanmedical to: 22828 to get on our emailing list! Titan podcasts: https://titanmedicallifestylepodcast.fireside.fm bigdru #druborden #vitamins #titancomplete #titantalk #titan #injectablevitamins #johntsikouris #titanmedical #titanmedicalcenter #livestream #titan #health #medicalcenter #peptide #fitness #weightloss #aminos #vitamins #medicalscience #bodybuilding #podcast #liveqanda #obs #livestream Click here for our link to the New patient Paperwork to get started with Titan & our full list of social media! https://linktr.ee/TitanMedicalCenter And of course you can call/text anytime for more info: 727-389-3220 or http://titanmedicalcenter.com/ We service NATIONWIDE! Text:titanmedical to:22828 to get on our emailing list About Titan Medical Center: We offer Hormone Replacement Therapy, Medical Weight Loss, Injectable Vitamin & Amino Therapies, Relationship, Bedroom Enhancing Therapies, On-Site or Nationwide Blood Work Testing, Peptide Therapies, In-House IV Therapy, & Primary Care. We are based in Tampa, Florida but YES we service NATIONWIDE! We can help you enhance your life and performance while operating at optimal health levels. We have medical doctors and start with blood work testing to get you on the right track! Some of our therapies are available without blood work testing. Call Titan Medical Center to learn how you can have a healthier, stronger life. We offer telemedicine (via FaceTime or Skype) from the comfort of your own home where you will see a licensed medical provider. Our Titan therapies are doctor prescribed & shipped directly to your doorstep from a licensed US pharmacy!

In this live event Chef Jacquy works in his temporary tiny kitchen and creates simple seasonal desserts with these products while using Rouxbe Pastry Courses recipes. Chef Jacquy Pfeiffer's exceptional career began with an apprenticeship in Alsace at the famous Jean Clauss Pâtisserie. Following his apprenticeship in Strasbourg, Pfeiffer went on to establish himself as a leading figure in the art of pastry working with some world-renowned families and establishments. Some of these include the Royal Family in Riyadh, Saudi Arabia; the Sultan of Brunei; the Hyatt Regency, Hong Kong; a prestigious pastry shop in Palo Alto, California; and both the Fairmont and Sheraton hotels in Chicago, Illinois. These experiences led Chef Pfeiffer to teach and consult in numerous of the most prominent properties and companies worldwide, such as the Ritz-Carlton and Four Seasons Hotels and Resorts, the Atlantis Hotel in the Bahamas, and the Adolphus Hotel in Dallas, Texas. In 1995, Jacquy Pfeiffer along with Sébastien Canonne, founded The French Pastry School where their team is devoted to imparting excellence. Today, The French Pastry School is considered one of the leading pastry institutions in the world. Spanning nearly 30 years, Chef Scott Samuel's distinguished culinary career has included leadership roles in culinary innovation, instruction, operations and program development. Before joining Rouxbe as the Vice President of Culinary, Scott served as the Director of Culinary Innovation for Zipongo, a digital health company focused on making it easier to eat well. Prior to Zipongo Scott worked with The Culinary Institute of America as the Executive Chef of the college's Strategic Initiatives Group and as an instructor in the culinary arts degree program where he coordinated the food operations for the culinary college's industry leadership conferences, including Menus of Change, in partnership with the Harvard T.H. Chan School of Public Health. Scott earned a Bachelor's Degree in Hotel & Restaurant Administration from Washington State University and spent a summer studying at the Cesar Ritz Institute of Hotel Management in Switzerland. You can watch the original video version of this episode on Rouxbe.

In the latest episode of the Empowerography Podcast, my guest is Heather Burgett. Originally from a small town in New England, I started my career in tech PR in Cambridge, Massachusetts at The Weber Group (now Weber Shandwick), launching America Online as a consumer brand, and then held a stint in hospitality PR at The Ritz-Carlton, Boston. Next, I hopped on a plane to Hollywood to follow my dream of working in film publicity where my first movie project was “The Blair Witch Project.” I started my own PR business at the age of 28. As an award-winning publicist that has worked with unknown underdogs to Grammy and Oscar-winning clients, my counsel has been heeded by authors, billionaires, celebrities, entrepreneurs, experts, philanthropists, rockstars, small business owners and top brands. I'm also a published contributing writer and travel writer, and I launched my own signature aromatherapy line that garnered a celebrity following and national media coverage. I also have over 500 hours of training in body and energy work, and I use my intuitive gifts and universal spiritual principles to guide my clients into mainstream visibility. Having established a reputation as a results-oriented professional with the highest integrity is my cornerstone. Representing hundreds of clients and securing major national and international editorial media attention for them is what makes all the hard work worthwhile. In this episode we discuss public relations, PR Stars, The Blair Witch Project, visibility, transformation and the importance of spiritual alignment. Website - https://www.prstars.net/ IG - http://www.instagram.com/heather.burgett FB - https://www.facebook.com/shineonlinemastery LinkedIn - https://www.linkedin.com/in/heatherburgett FREEBIE Pitch Template - https://prstars.net/yourbestpitch/ "I always say, overwhelm is just a lack of prioritization" - 00:02:09 "I always started with some spiritual principles when doing this work" - 00:19:11 "Really, team is the secret to having a successful business" - 00:33:29 Empowerography would like to offer you a discount code to one of our exclusive partners, Quartz & Canary Jewelry & Wellness Co. Please use CODE EMPOWER15 to receive 15% off upon check out at www.quartzandcanary.com. Quartz & Canary is truly the place, where spirituality meets style.

Join me and my guest, Chris Adams, CEO & Founder of Ellis Adams Group. Chris and his international luxury hospitality consulting firm EAG are currently opening 100 hotels during Q3 and Q4 of this year, partnering with Marriott International to transform locations for The Ritz-Carlton, St. Regis, W, Westin and Renaissance among others all over the world. He has worked on everything from the acclaimed Italian steakhouse Davio's in Atlanta to the Cosmopolitan in Las Vegas and is heavily involved in the continued evolution of Marriott's beverage program. Chris is a disruptor of the hospitality industry and has climbed the ladder from pool attendant at The Ritz-Carlton to transforming Ritz-Carltons. He also has a spirit in the works with rapper G-Eazy.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Keve #ultra4jones Jones joins us from the Ritz Carlton in Hemet to talk about fighting fires and building race cars. Kevin is the ultimate "everyman" superhero and at least one of on the show has offered up their "services" to be part of the team. Please go support Kevin and everything he is doing.

Sept 15 2022 - TCHT_ Ritz Carlton Incident Dissected

9/13/22 Titan Talk with John Tsikouris: - Our social media: https://linktr.ee/TitanMedicalCenter - Live Q&A on @Titanmedical social media Have you ever tried injectable vitamins or amino acids? No, do they really work and are they better than oral versions? - 29% No, but I've tried over the counter ORAL supplements. - 24% Yes, I use injectable Titan therapies! - 33% No, but do I really need them? - 14 22 Titan Events Schedule: 10/1: NPC Puerto Rico 10/22: Hurricane Pro https://www.timgardnerproductions.com/hurricane-pro/ 11/6: Festivals of Speed at the Ritz-Carlton in Orlando http://www.festivalsofspeed.com/js_events/orlando/ 12/3: Cars & Couture https://www.luxefashiongroup.com/cars-couture 12/15-12/18: Olympia in Las Vegas https://mrolympia.com/ Our current weekly newsletter: https://conta.cc/3B7hDpk Text: titanmedical to: 22828 to get on our emailing list! Titan podcasts: https://titanmedicallifestylepodcast.fireside.fm health #titantherapy #vitamins #titancomplete #titantalk #titan #injectablevitamins #johntsikouris #titanmedical #titanmedicalcenter #livestream #titan #health #medicalcenter #peptide #fitness #weightloss #aminos #vitamins #medicalscience #bodybuilding #podcast #liveqanda #obs #livestream Click here for our link to the New patient Paperwork to get started with Titan & our full list of social media! https://linktr.ee/TitanMedicalCenter And of course you can call/text anytime for more info: 727-389-3220 or http://titanmedicalcenter.com/ We service NATIONWIDE! Text:titanmedical to:22828 to get on our emailing list About Titan Medical Center: We offer Hormone Replacement Therapy, Medical Weight Loss, Injectable Vitamin & Amino Therapies, Relationship, Bedroom Enhancing Therapies, On-Site or Nationwide Blood Work Testing, Peptide Therapies, In-House IV Therapy, & Primary Care. We are based in Tampa, Florida but YES we service NATIONWIDE! We can help you enhance your life and performance while operating at optimal health levels. We have medical doctors and start with blood work testing to get you on the right track! Some of our therapies are available without blood work testing. Call Titan Medical Center to learn how you can have a healthier, stronger life. We offer telemedicine (via FaceTime or Skype) from the comfort of your own home where you will see a licensed medical provider. Our Titan therapies are doctor prescribed & shipped directly to your doorstep from a licensed US pharmacy!

Why should Financial advisors aspire to deliver concierge-level service?Long story short it drives next-level customer loyalty which in turn drives referrals.  In a world where there is an advisor on every corner… this level of service is no longer a luxury. It's a must. Your objective must be to deliver a high quality client experience wrapped in professionalism.Ritz Carlton concierges (known throughout the world as the gold standard) are known for being proactive, observant, and anticipating a guest's every need before they even know they needed it. Their goal is to make your stay memorable and enhance the experience in every way possible. The good news? You don't need a huge budget or a dedicated client concierge to deliver this exceptional level of experience to your clients. In today's episode I'm going to share 5 Ways to Create Concierge-Level Service in your advisory business. I know you're going to walk away from this episode with a brain full of ways to enhance your client experience so that your clients will be referring you left and right. ___________________________________LINKS FROM THIS EPISODE:Want to hang out with me, Matt Jarvis, Steven Jarvis and some other amazing advisors at The Perfect RIA Pre-conference Event at XYPN Live? Check out this link!Curious about the Efficient Advisor Group Coaching & Mastermind? Get on the waitlist here for more information on the next session coming this August.    Successful businesses don't get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.Check out more FREE resources and our FREE video library at http://www.theefficientadvisor.comLooking for all the resources from this episode? Check out this episode's webpage for show notes, transcripts, downloads and more!

EP #310 -This week on the podcast, I'm joined by Kari Anderson, a CrossFit trainer, Spanish teacher, real estate agent as we discuss Nothing Can Stop Your Dreams! She has lived through, first-hand the ravages of anxiety and depression in two of her four children and is passionate about helping others navigate these difficult spaces. She has trained organizations such as Marriott, Ritz Carlton and Keller Williams. She is now a recognized expert on conquering anxiety, stress and depression. She has worked with hundreds of clients, adults and children and teens to help them quit wasting energy on anxiety and overwhelm so they can have peace and feel more in control. She does this work privately and in groups at her yoga and meditation studio, she speaks at conferences and runs transformational retreats where she gets to do the work she loves one on one. Kari helps people go from panic attacks, not sleeping and chronic pain, to living lighter, sleeping better and feeling free. Kari makes her home in Ogden, Utah, where she lives with her husband Russ, her youngest son Dylan, and their Goldendoodle Marlie. Learn More About Kari Anderson: Get Kari Anderson's Book: “The Self Care Reboot” Follow Kari Anderson on social media on Instagram and Facebook   Whether you are new to 'The Driven Entrepreneur' podcast or a recurring fan, please help out by subscribing to the show on Apple, Spotify, or Google, and leave us that 5-Star love and a quick review over at Apple Podcasts! Your support and your reviews mean a lot to me, and really help the show to reach more people. Plus, it provides me with valuable feedback, so that I can continue to bring value to you each and every week. I love hearing from fans and listeners. Please share your feedback, guest suggestions, or ideas for show topics with me on social media.   Connect with Matt Brauning On Social Media: Follow Matt Brauning on Facebook, Instagram, and Youtube. Check out more on this podcast, PLUS subscribe to my other podcast “Speaking of Getting Booked” This one's for anyone who wants to get booked to speak. We interview people who book and hire speakers just like you, and share all their strategies for you to get booked!" mattbrauningpodcast.com Get a signed copy of my #1 Best-selling book, "The Firebox Principle" PLUS take the Firebox quiz FREE at: fireboxbook.com Want to sponsor the show? Email inquiries to: mattbrauningpodcast@gmail.com

Welcome to the What's Next! podcast with Tiffani Bova.   This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He's worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What's Next! Podcast.   THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!   TODAY'S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.   WHAT  I  LOVE  MOST… Horst's message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.     Running time: 33:50 Subscribe on iTunes     Find Tiffani on social: Facebook: https://facebook.com/tiffaniBova/ Twitter: https://twitter.com/Tiffani_Bova LinkedIn: https://linkedin.com/in/tiffanibova Instagram: https://www.instagram.com/tiffanibova/   Horst's Book: Excellence Wins!

Today's podcast guest is Rickey Martinez, an incredible Business Development Expert who bases his success on the success of his clients. His friends call him "Rickipedia" as he knows a little something about everything. He is a first generation Mexican American with 5 siblings. His parents were migrant workers spending part time in Arizona and California, depending on harvest season. Despite growing up with minimal means, each family member has excelled and contributes to the well-being of others. We discuss: -The influence of siblings, and having his oldest brother incentivizing him with dollars for good grades -The power of hard work and smarter efforts -Using his curiosity to learn, grow, and advance -Taking risks with things you may not initially understand -Finding and being proud of your transferable skills to pursue your passion -Prioritizing his job tasks efficiently like emergency rooms "triage" patients More about Rickey Martinez: Rickey is an innovative & award-winning Global Sales & Marketing Leader and Business Development Executive. He previously worked for Marriott International, Luxury Brands / The Ritz-Carlton Hotel Company, as part of their Global Sales team as a Global Luxury Account Executive. In his role, he was responsible for several of their top key global accounts for their luxury brands and was also responsible for leading the luxury business travel strategic direction for his assigned portfolio in collaboration with his Global Sales counterparts. Before joining the Marriott Luxury Global Sales team, he held several positions within the company as a Director of Sales for Transient, Leisure, and Diplomatic Sales for The Ritz-Carlton, Pentagon City; Associate Director of Sales & Marketing for the Phoenix Marriott Tempe at the Buttes Resort & Spa; and Senior Sales Manager, Corporate Travel, Leisure, & Group Sales for the former Ritz-Carlton, Phoenix. Before his Marriott International / The Ritz-Carlton Hotel Company career, he held positions at Hilton Hotels, JP Morgan Chase, Club Med, & W.W. Grainger. Rickey attended Arizona State University and studied Interdisciplinary Studies with an emphasis in Business & Psychology. He resides in Phoenix, AZ, with his wife Leslie, his two daughters, Isabella and Madelyn and be contacted at RickeyMartinez@gmail.com or on LinkedIn at https://www.linkedin.com/in/rickeymartinez/

Let's talk about Relationships in 2022 and beyond with regards to the digital world we now live in! John is the president of The DiJulius Group, author of several books including The Relationship Economy: Building Stronger Customer Connections in the Digital Age and a authority on how to provide a world-class customer experience. He's an international consultant + has worked with companies like The Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, and many more. LinkedIn: www.linkedin.com/in/dijulius Instagram: www.instagram.com/john_dijulius

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier speaks with Simon Cooper, renowned hotelier and now president of Simon Cooper and Associates about his long tenure in the hospitality industry both in Canada as former president of Marriott Hotels of Canada, and internationally as COO of Ritz Carlton. Cooper discusses the state of the industry in the COVID era, the growth of the luxury segment and the importance of hospitality as a career choice.

Anantara Hotels & Resorts ha vinto il premio come miglior brand alberghiero di lusso nel concorso USA TODAY 10Best Readers' Choice Travel Award 2022. Il riconoscimento premia l'impegno costante di Anantara nell'offrire ai clienti un servizio eccellente, rendendo ogni soggiorno un'esperienza di ospitalità unica e indimenticabile.La giuria di 10Best ha selezionato i candidati in base alla consistency, al servizio impeccabile e al comfort, con 20 brand - tra cui Four Seasons, Kimpton, The Ritz-Carlton e Standard Hotels - in lista. Il pubblico è stato invitato a votare per un periodo di quattro settimane e Anantara si è assicurato l'ambito premio.

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Horst's professional life began more than 65 years ago as a server's assistant in a German resort town. He has worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983, where he created the operating and service standards that have become world famous. Horst served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Horst was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America. Horst went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Horst the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Horst serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm, and recently completed his first book, titled Excellence Wins. In this podcast, he shares: How he built the culture behind the top rated luxury hotel chain in the world, Ritz-Carlton, and later Capellaseveral immediately actionable practices you can put in place to directly shape and manage your organization's cultureWhy he believes you can transform culture within just a year and the first steps to take along that path__________________________________________________________________________________________"An overwhelming issue for me, relative to leaders of companies, is to accept your role." Accept that [your employees are] human beings that you deal with to be fulfilled in life. Human beings need to belong and need to have purpose. Why wouldn't we give them purpose that the vision or why wouldn't we do this as organization?"-Horst Schulze__________________________________________________________________________________________Episode Timeline:00:00—Introducing Horst + The topic of today's episode2:53—If you really know me, you know that...3:26—What is your definition of strategy?6:25—How do you know if the purpose or "why" of your company is authentic?7:39—How do you define customer-centricity?11:12—How do you help every employee understand the company's intent when it comes to customers?14:03—Could you explain your meeting structures and mechanisms in which you share messages with your team?17:14—How long does it take to have a lasting culture change?18:20—Is there anything we missed you'd like to share?20:22—Where can people follow you and your work?__________________________________________________________________________________________Additional Resources: Personal page: https://horstschulze.com/Recent bookTwitter: https://twitter.com/horstschulzeInstagram: https://www.instagram.com/thehorstschulze/

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Horst's professional life began more than 65 years ago as a server's assistant in a German resort town. He has worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983, where he created the operating and service standards that have become world famous. Horst served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Horst was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America. Horst went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Horst the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Horst serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm, and recently completed his first book, titled Excellence Wins. In this podcast, he shares: How he built the culture behind the top rated luxury hotel chain in the world, Ritz-Carlton, and later Capellaseveral immediately actionable practices you can put in place to directly shape and manage your organization's cultureWhy he believes you can transform culture within just a year and the first steps to take along that path__________________________________________________________________________________________"An overwhelming issue for me, relative to leaders of companies, is to accept your role." Accept that [your employees are] human beings that you deal with to be fulfilled in life. Human beings need to belong and need to have purpose. Why wouldn't we give them purpose that the vision or why wouldn't we do this as organization?"-Horst Schulze__________________________________________________________________________________________Episode Timeline:00:00—Introducing Horst + The topic of today's episode2:53—If you really know me, you know that...3:26—What is your definition of strategy?6:25—How do you know if the purpose or "why" of your company is authentic?7:39—How do you define customer-centricity?11:12—How do you help every employee understand the company's intent when it comes to customers?14:03—Could you explain your meeting structures and mechanisms in which you share messages with your team?17:14—How long does it take to have a lasting culture change?18:20—Is there anything we missed you'd like to share?20:22—Where can people follow you and your work?__________________________________________________________________________________________Additional Resources: Personal page: https://horstschulze.com/Recent bookTwitter: https://twitter.com/horstschulzeInstagram: https://www.instagram.com/thehorstschulze/

Like most of us, Clay Linkous—managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he's learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master's in healthcare administration, and his marriage to a critical care nurse. His background has shaped a leader who is driven by compassion, innovation, measurement, and, of course, good outcomes.In this podcast, special guest host Dan Collard, co-founder/partner with Quint Studer of Healthcare Plus Solutions Group, talks with Clay about the evolution of the patient experience. Linkous says we've moved from patient satisfaction (how happy they are) to evidence-based practices (measuring how well clinicians do the things that result in great care) to patient engagement (getting patients more invested and involved in their own care after they leave the hospital setting). Clay explains that we are now in the patient partnership phase, which means we not only try to affect outcomes at the bedside, but we work to change patient behaviors (diet, exercise, etc.) that are impacting their overall health. This level of compliance from patients requires a trusting relationship with providers. High levels of trust lead to better listening and more compliance, thus better outcomes. So how do we build this level of trust? Linkous says we start by reducing anxiety by creating more experiences that lead to positive emotions and fewer that lead to negative ones. Clay says that ChenMed has some interesting models in place for building trust. Their approach involves building on some foundational things that have worked well, infusing new learning from neuroscience around human behavior, and learning from organizations outside the industry, like Chick-Fil-A and Ritz-Carlton. Chen Med is also taking a closer look at the social determinants of health for their patients. By thinking more broadly than traditional medicine and looking at how housing, transportation, and other factors that happen away from the bedside impact the patient partnership, they have been able to get better outcomes.While they are still innovating and evolving, one thing is for certain. Linkous believes that all of this requires leaders and the care team to feel (and express) a deep compassion and care for others. The old adage comes to mind: People don't care how much you know until they know how much you care. 

Long before the Ritz-Carlton or the Four Seasons, there was the Tampa Bay Hotel. Railroad giant Henry Plant founded the hotel, which operated from 1891 to 1932 and served as a playground for the rich and famous. Today, the former Tampa Bay Hotel is home of the Henry B. Plant Museum on the University of Tampa campus. I stopped by the museum to learn who stayed there, what they ate and lessons their fancy-schmancy meals can teach us today. In this conversation, you'll hear from Lindsay Huban, Susan Carter and Melissa Sullebarger of the Henry B. Plant Museum.Related episodes:How Plant City Became the Winter Strawberry Capital of the WorldJames Weldon Johnson's Foodie LifeGrits, Gravy and Pie: Florida Cracker Cooking

1:35 -- The IMF this week maintained its economic growth forecast for Saudi Arabia at 7.6% this year, likely placing it among the top growing economies in the world in 2022. Richard's one big thing this week is the release of the report, in which The IMF said it expected the kingdom's non-oil gross domestic product to grow by 4.2% this year. Also, Saudi Arabia's fiscal surplus is likely to be 5.5% of GDP.9:46 - Saudi Arabia's Public Investment Fund (PIF) bought shares in Alphabet, Zoom Video, and Microsoft this week as part of a wider pick of U.S. stocks, bringing the market value of the sovereign wealth fund's investment portfolio to about $40.8 billion at the end of the second quarter. Lucien's one big thing this week is discussing the recent stock buy by the PIF. The PIF, with $620 billion in assets, also added to positions it held in Facebook Inc. owner Meta Platforms Inc., PayPal Holdings Inc. and Electronic Arts Inc. in the second quarter, according to a SEC 13F filing by the PIF, a quarterly report that is required to be filed by all institutional investment managers with at least $100 million in assets under management.17:36 - The 966 interviews Dr. Saad Alshahrani, Deputy Minister for economic affairs and investment studies at Saudi Arabia's Ministry of Investment. Dr. Saad joins The 966 from Riyadh to talk about the Saudi economy, investment opportunities, and reforms in the Kingdom. The hosts also ask Dr. Saad about the red hot tourism sector in Saudi Arabia and the opportunities there. He also shares his story of studying in the U.S. and journey to becoming a deputy minister.1:03:10 - Yallah! 6 top storylines on Saudi Arabia this week to get you up to date headed into the weekend. High oil prices help Saudi Aramco earn $88B in first halfSaudi energy company Aramco reported that its profits jumped 90% in the second quarter compared to the same time last year, helping its half-year earnings reach nearly $88 billion. The increase is a boon for the kingdom and the crown prince's spending power as energy companies worldwide rake in big earnings, the AP reports. Time Out Riyadh Restaurant Awards shortlist 2022: nominees revealedFor more than 20 years, Time Out's reviewers have conducted anonymous, independent restaurant visits in the region, booking anonymously and paying for every meal in order to establish which restaurants are truly worth diners' time and money. The Time Out Restaurant Awards are the longest-running, most established dining awards in the Middle East. In 2022, the Time Out Riyadh Restaurant Awards will be held for the very first time. Following 12 months of anonymous restaurant reviews, taking in all corners of the city, and the full spectrum of price points and dining experiences, Time Out presents a shortlist of 150 of Riyadh's best restaurants across 17 categories. The winners will be revealed September 15th.  Digital payments exceed cash for first time in Saudi Arabia with 94% transaction value Electronic payments exceeded the use of cash for the first time in Saudi Arabia in 2021, with these transactions representing 94 percent of all payments when measured by value, a study conducted by the Saudi Central Bank revealed. In terms of volume, the use of electronic payments increased to 62 percent last year from 44 percent in 2019 across all areas of economic activities. The Saudi government sector has almost completely converted to electronic payment methods for all outward payments to individuals, business establishments or other government agencies, the report noted. As President Biden looks to close GITMO, Saudi Arabia emerges as an optionAccording to a report in the New York Times, Thirty-six prisoners remain at Guantánamo Bay today, and Saudi Arabia's reintegration center for recovering Islamic extremists may be an option for President Biden, who is looking to close the detention center in Cuba. Saudi Arabia's program, with its campus in Riyadh, and another in Jeddah, grew from a counterterrorism campaign that began in 2004 to re-educate citizens who had made their way home from jihadist training camps in Afghanistan and others influenced by them. Saudi Crown Prince leads washing ceremony of Holy Kaaba in MeccaSaudi Arabia's Crown Prince Mohammed bin Salman Tuesday led the annual washing ceremony of the Holy Kaaba on behalf of Saudi King Salman bin Abdulaziz, the Saudi Press Agency reported. The Crown Prince was accompanied by a number of dignitaries and carried out the ceremony, which is part of the tradition set by Prophet Mohammed, after performing prayers.Photos show progress made on Saudi Arabia's Red Sea Project, guests expected in 2023Images shared by the CEO of the Red Sea Development Company (TRSDC) John Pagano show significant progress made at the Ummahat Islands reserve site.Playing host to Nujama, part of the luxury hotel-chain Ritz Carlton's Reserve collection, the 82-key resort will welcome guests in 2023, according to Pagano.

Garth Brooks is giving away a part of his new downtown bar to the Nashville police department. New residential skyscraper announced near 6th and Peabody. Plus, we all know the places to visit in Nashville, but how about which places to avoid?Take a Tour With Us! Use code NASH for 20% off - https://www.xplrnash.com/toursToday's Sponsors: Brad Reynolds  https://thinkbrad.com/Bowtie Barber Clubhttps://www.bowtiebarberclub.com/Nash NewsPlans For MNPD Substation NDOT Traffic Control Facility On Lower Broadway Announced  https://www.newschannel5.com/news/plans-for-mnpd-substation-ndot-traffic-control-facility-on-lower-broadway-announced24-story tower planned near Ritz-Carlton, 2nd & Peabody siteshttps://www.bizjournals.com/nashville/news/2022/08/12/tower-planned-for-sobro.html12 Things You'll Absolutely Want To Avoid In Nashvillehttps://www.onlyinyourstate.com/tennessee/nashville/avoid-things-in-tn/Nashville Daily Artist of the Day Playlist   https://open.spotify.com/playlist/51eNcUWPg7qtj8KECrbuwx?si=nEfxeOgmTv6rFUyhVUJY9AFollow us @ XPLR NASH   Website -  https://nashvilledailypodcast.com/   YouTube Channel - https://www.youtube.com/c/xplrnash   Instagram - https://www.instagram.com/xplr.nash/   Twitter - https://twitter.com/xplr_nash   NASHVILLE & XPLR MERCH - https://www.xplrnash.com/shopMedia and other inquiries please email hello@xplr.life

Dilek Sezen Dilek Sezen is an interdisciplinary designer with an award-winning career. She has been focusing on incorporating cutting edge technology into her art over half-decade. Her unique approach by juxtaposing luxury, technology and circular design principles demonstrates her contemporary art degree and keen understanding of how technology has forever changed the design, art, manufacturing of fashion and everyday items. Her designs have been commissioned by local and global clientele and well-established brands including, SF Hearts Foundation, LGBT Asylum Project, Santa Barbara Art Museum, Oakland Art Museum, Four Seasons, Ritz Carlton, Montage Resorts, Inglenook and Beringer Vineyards. Selected Recent Works Recipient of two, IDA-International Design Award 2022 Selected to showcase at the largest NFT exhibition, both in virtual and physical gallery in Beijing 2021 SF Design week, selected to as one of the innovative designs 2020 SF Hearts foundation collection, “Heart2Heart” sculpture for public art 2018 Santa Barbara Museum of Art, American portraits jewelry collection, 2017 Oakland Museum of Art, History of Hip-Hop exhibition collection, 2017 Smart Hat & scarf design Wearables fashion show, Canada, 2017 --- Support this podcast: https://anchor.fm/crypto-hipster-podcast/support

Tune in to hear:- What are some of the psychological mechanisms that make our vision of ourselves so cloudy at times?- If Melina hoped to draw out a deeply personal answer to the question “what are your financial goals,” how would she go about constructing the question?- What are the hallmarks of a psychologically sophisticated brand and what is the psychological impact of this authenticity?- What is the “surprise and delight” approach and why isn't it more ubiquitous in customer service and UI design?- How can we protect ourselves against being on autopilot as consumers? How do business owners encourage getting their clients in this kind of groove?- How is pricing strategy a lot more complicated than it seems on the surface?https://thebrainybusiness.comCompliance Code: 1274-OAS-7/20/2022

Today's show is about hospitality, the great change that is underway at hotels, and how Covid and generational shifts are changing what it means to be luxury.  My guest today is the CEO and Founder of Ellis Adams Group, a consulting firm specializing in helping luxury hotel brands design jaw dropping customer experiences, build memorable hotel spaces, and keep up with new trends.  Chris tells personal stories of his time working in hotels and crazy experiences helping new hotels open. We also dive into everything from QR codes, to the Ladies & Gentlemen of the Ritz Carlton, to pink elephants.  Learn more at www.luxtravelinsider.com   Connect with me on Social: Instagram LinkedIn  

Rob Shaye is a Coast Guard reservist, Certified Financial Planner (CFP), and military travel hacker. He's passionate about financial education and helping military servicemembers make the best decisions with their money. Learn more about Robert Shaye's company Fireside Finances on his website. In this wide ranging episode, co-hosts Jamie and Spencer talk with Rob about a variety of topics including: The mistakes Rob made investing his lawn mowing money at 15 How Rob got into travel hacking Converting a Chase Marriott card to a Ritz Carlton card Rob's favorite card at the moment, the Paceline Card Getting military fee waivers as a Reservists and military spouse Maximizing the Amex Platinum $200 airline fee credit Bank account bonuses Where Rob goes for credit card news Recommended fiction and non-fiction books If you want to maximize your military paycheck, check out Spencer's 5 star rated book The Military Money Manual: A Practical Guide to Financial Freedom on Amazon at or at shop.militarymoneymanual.com. I also offer a 100% free course on military travel hacking and getting annual fee waived credit cards, like The Platinum Card® from American Express and Chase Sapphire Reserve® in my Ultimate Military Credit Cards Course at militarymoneymanual.com/umc3.

Alexandra Valentín (Instagram @awaken_inner_courage) es la fundadora a de Awaken Inner Courage, Leadership Solutions LLC.  Es especialista Certificada en Bienestar Corporativo y adiestradora de Transformación Cultural y Mental. También actúa como enlace entre la gerencia y los empleados para ayudar a navegar los cambios críticos que impactan a las corporaciones.Por favor ayúdame y califica Cracks Podcast con 5 estrellas aquí."Es mejor confiar en las personas y que te decepcionen de vez en cuando que desconfiar todo el tiempo y vivir miserable." - Alexandra ValentínEste episodio es presentado por Uniclick, la plataforma de financiamiento a PyMEs que te regala 50% de descuento en la comisión por disposición de un crédito simple sin garantía al aplicar aquí y por KueskiPay, método de pago que está revolucionando el comercio electrónico en América Latina y que puedes conocer aquí.Antes dedicó 23 años a la marca hotelera The Ritz-Carlton en la que ocupó cargos como Directora Corporativa de Transformación Cultural, mientras brindaba servicios de consultoría a compañías de Fortune 500. Hoy Alexandra y yo hablamos de intuición, de cómo vencer la mentalidad de víctima, de plantas medicinales, de liderazgo y de caminar hacia el miedo.Qué puedes aprender hoyCómo eliminar la mentalidad de víctima Cómo combatir con el Burnout en tu equipoExperiencias extra sensoriales*Este episodio es presentado por Uniclick, la plataforma digital de financiamiento para pequeñas y medianas empresas que autoriza en línea y en minutos un crédito simple y sin garantía de hasta 3 millones de pesos con plazos flexibles hasta de 24 meses.Para la audiencia de Cracks, Uniclick te hará un 50% de descuento en la comisión por disposición de un crédito simple y sin garantía entrando a  uniclick.com.mx/crack.*Este episodio es presentado por  KueskiPayKueski Pay es el método de pago que está revolucionando el comercio electrónico en América Latina. Con su modelo de Buy Now Pay Later o Compra ahora y paga después un cliente puede comprar en línea sin necesidad de tener una tarjeta de crédito o una cuenta bancaria además de pagar su compra en quincenas sin intereses simplemente seleccionando Kueski Pay como método de pago en los comercios afiliados.Parece magia pero es real y más de 2,300 comercios físicos y digitales, desde aerolíneas hasta jugueterías. ya están experimentando crecimientos increíbles gracias a Kueski Pay.Si quieres crecer las ventas de tu negocio y mejorar la experiencia de tus clientes puedes encontrar más información en kueskipay.com.*Youtubehttps://www.youtube.com/crackspodcastNotas del episodio en:https://cracks.la/186Newsletter: cracks.la/viernesConferencias y cursos: osotrava.com

In this episode of Coin Flips & Controversies, we present the case of Shoulder Pain in 62M and feature the co-chairs of the upcoming MASES course Drs. Jack E. Kazanjian, Joseph Abboud, Brent B. Wiesel, and Anand Murthi. Important Links: Vote on Case Full Video Register for MASES This episode of Coin Flips & Controversies is sponsored by MASES, The Middle Atlantic Shoulder & Elbow Society which will be having its annual meeting on September 9th at the Ritz-Carlton in Washington D.C. The purpose of this Middle Atlantic Shoulder and Elbow Society is to promote, encourage, foster, and advance the art and science of orthopaedic medicine, with focus on shoulder and elbow surgery; to establish a forum for free discussion and teaching among its members; to advance patient care and research affecting the practice of shoulder and elbow care in the Mid Atlantic region of the US. --- Send in a voice message: https://anchor.fm/orthobullets/message

Jonathan Chritchley, is one of the foremost fine art photographers in the world today. His work is instantly recognisable and can be found in exhibitions, galleries, magazines, books, and fine art collections around the world. His regular clients include Ralph Lauren, Ritz Carlton and Vogue Magazine. Jonathan also speaks and presents his work at photography and sailing events worldwide, and he is the founder and owner of Capture Earth and Ocean Capture, two companies specialising in luxury photography workshops & tours. Jonathan was named one of the 'Top 100 Photographers of All Time' by both the UK's Sunday Times newspaper and Professional Photographer Magazine.   His first book, SILVER,  was published in 2014, and in 2016 he was made a Fellow of the Royal Geographical Society (FRGS). Our conversation covers the pivotal moments in Jonathan's life that led to him his signature style, how he creates his timeless images of horses, sailing boats and icebergs, the importance and value of staying on-brand and of course the stories behind some of his most beautiful images. This conversation came at just the right time for me and I picked up a few really important things from Jonathan. I'm sure you'll have a few takeaways as well from a truly unique photographer who's glass is always half-full. Here's my conversation with Jonathan Chritchely…. Show Notes Follow this week's guest at the following links:  Website - https://www.jonathanchritchley.com (https://www.jonathanchritchley.com)  Instagram - https://www.instagram.com/jonathanchritchley/ (https://www.instagram.com/jonathanchritchley/)  Ocean Capture Workshops - https://www.oceancapture.com (https://www.oceancapture.com)  Capture Earth - https://www.captureearth.com (https://www.captureearth.com)  Connect with View Finders here: Episodes - http://www.viewfinderslive.com/podcast (www.viewfinderslive.com/podcast)  Instagram - http://www.instagram.com/viewfinderspodcast (www.instagram.com/viewfinderspodcast)   Tickets for the next View Finders Live Event - https://viewfinderslive.com (https://viewfinderslive.com) To save 10% off tickets for View Finders Live events, use the code VF10 Connect with me at: http://www.grahamdargie.co.uk (www.grahamdargie.co.uk)  http://www.instagram.com/grahamdargie (www.instagram.com/grahamdargie)  Additional show links Double Exposure: Feather, Iceland - https://www.instagram.com/p/CShVihdoiYg/ (https://www.instagram.com/p/CShVihdoiYg/)  To Catch a Fish - https://www.jonathanchritchley.com/PORTFOLIO/TO-CATCH-A-FISH/1/caption (https://www.jonathanchritchley.com/PORTFOLIO/TO-CATCH-A-FISH/1/caption)  Other links: Camargue - https://about-france.com/tourism/camargue.htm (https://about-france.com/tourism/camargue.htm)  Richard Avedon - https://www.avedonfoundation.org (https://www.avedonfoundation.org)  Hahnemuhle Paper - https://www.hahnemuehle.com/en/index.html (https://www.hahnemuehle.com/en/index.html)  Bruce Weber - https://www.bruceweber.com (https://www.bruceweber.com)  Ansel Adams - https://www.anseladams.com (https://www.anseladams.com)  Rachael Talibart - https://rachaeltalibart.com (https://rachaeltalibart.com)  Ragnar Axelsson - https://rax.is (https://rax.is)  Hans Strand - https://www.instagram.com/hansstrandofficial/ (https://www.instagram.com/hansstrandofficial/)  Michael Kenna - https://www.michaelkenna.com (https://www.michaelkenna.com)  John Sexton - https://www.instagram.com/johnsextonphoto/ (https://www.instagram.com/johnsextonphoto/)  Paul Sanders - https://www.discoverstill.com (https://www.discoverstill.com)  Morris Rosenfeld - https://www.invaluable.com/artist/rosenfeld-morris-dr-ukvckwc4q8/sold-at-auction-prices/ (https://www.invaluable.com/artist/rosenfeld-morris-dr-ukvckwc4q8/sold-at-auction-prices/)  The Gypsy Kings - http://www.gipsykings.com...

Dayssi Olarte de Kanavos, President of Flag Luxury Group, and Donna McNamara, Global Brand Leader for Ritz Carlton join the show to discuss how they came together to create the next luxury hotel in New York City.

Dayssi Olarte de Kanavos, President of Flag Luxury Group, and Donna McNamara, Global Brand Leader for Ritz Carlton join the show to discuss how they came together to create the next luxury hotel in New York City.

Over the last six months we have been getting a steady stream of enquiry for leadership training.  Covid induced working from home situations has revealed the gaps in the leadership abilities of people who are managers.  The two roles are actually different, but usually companies conflate them, to expect their managers to also be leading.  Did they give them any training to make this leap?  No. Yet they complain about their leaders are only managers and are not doing a good enough job.  There have also been cases where people have been elevated into supervisory roles or leadership roles from the ranks. Not only no training, there has been little or no OJT, the On the Job Training, which has been the core of all corporate training in Japan since the start of the post war period.  Onboarding and on the job training have been impacted by Covid because people are working from home.   Managers are focused on processes.  There are various interlocking processes within modern work which require one piece of work to do be done on time in order for the related segment of the task to start.  Managers are keeping an eye on deadlines, to make sure things are in tandem and working smoothly.  There are also costs to be monitored and managers are closely watching the budget expenditure to make sure projects and work do not blow up the budget allocations.  Quality of work too is an obvious one for managers to focus on.  Rework is expensive in time terms and often in money terms too.    For many managers this is enough to keep them super busy already, without having to add on top additional leadership responsibilities.  Japan is a no defect work culture, so managers are keen to be recognised as people who make sure there are no problems and no issues in their section.  That means a forensic investigation of the processes under their supervision.   Leadership is really about two additional tasks – developing people and setting the strategy.  In most cases the broader strategy will be set by the most senior leaders at the very top of the pyramid, but for each division and section, there is a need to interpret that strategy at the coal face level.  This is the leader's job for those further down the food chain. How can they adapt the broader corporate strategy to the piece of the machinery of the organisation which they control.  How to get their people fully onboard with the broader strategy and then the micro strategy piece, whose implementation they control.   Often in organisations, there are framed versions of the Vision, Mission and Values protected behind glass and sitting there becoming dust catchers.  Nobody can remember them, let alone live them.  That is unless the leader makes them come alive.  Ricco de Blanc opened the Ritz Carlton Hotels in Osaka and Tokyo.  He passed away a few years ago, quite young, so a great loss.  I remember I attended a talk he gave for a Chamber of Commerce in Osaka, about the Ritz Carlton's twelve Principles of Customer Service.  I was so impressed, that a few years later I had him come and give that talk to my colleagues at the Shinsei Retail Bank and convinced my boss to send to me to Washington DC to attend the Ritz's training center.   When I returned I adapted those ideas to create a similar set of customer service principles for the retail banking business at Shinsei.  The secret sauce from Ritz Carlton was that they made these principles the center piece of their culture and everyday, in every location around the world, each shift would start the day by reviewing the same principle of that day.  In this way they made the ideas come alive and that is what we do every morning in our organisation.  We have what we call the Daily Dale and we go through the Vision, Mission, Values and the principle of that day, from the Dale Carnegie human relations and stress management principles.  We make these ideas come alive so that our team can remember them in order to be able to live them.   The other task of the leader is developing people.  This means making the time to coach people.  Busy managers and leaders are challenged in this regard.  Technology has not given us more time, but it has given us more work to get done.  One of the casualties is coaching of staff.  If we look at the diaries of those in leadership positions and you extract the giving of commands to subordinates, the amount of time spent in real coaching will be captured in nanoseconds.  The remote work environment just adds to the complexities such that there is very little actual coaching going on in Japan these days.  Well, that is certainly what our clients are complaining to us about at least.  Maybe your organisation is different, a veritable paragon of boss coaching of subordinates heaven, but somehow, I doubt it.   Boss communication skills are another challenge.  Finding out what motivates subordinates and then communicating with them along those lines is not easy.  It takes time to understand what their changing needs are and it requires excellent persuasion skills on the part of the boss to communicate that the organisation's objectives and their objectives are in alignment.  Motivating us others is a misnomer, because we cannot motivate anyone but ourselves.  What we need to do though is build a culture and environment, where people are able to motivate themselves to do good work.   The leader has to manage the processes, set the strategy and build the people.  If that is only happening in your rival's shop and not in yours then long term your organisation will lose.  The whole war for talent in Japan makes this people part even more important and urgent.  Expect to see staff deserting middle managers and only staying with middle level leaders.  There is a world of difference as we have seen between the two.

Donna opens the show to talk about boundaries – in love, parenting, work, you name it. It's a follow up to a segment about children and adoption. Donna's advice? Control what you can control, which includes how you react to what you can't control. Donna takes a CDL pre-test because she is bound and determined to pull a big rig up to the Ritz-Carlton. Caddy administers the test and Pod Peep Karen Thomas joins the show later to grade. Where the heck did Donna get this idea? Hint: TikTok. So apparently Dave Coulier heard "You Oughta Know" on the radio and figured out it was about…him. Apparently he called up Alanis Morissette and talked to her about it. Caddy and Donna discuss. Sorry PT. Remember growing up, it was the end of the week, and the food pantry was running low on supplies? What was the one meal that mama would be able to whip up and any time you eat it now it takes you back? Hear about Donna's. What was that meal for you? Text or call 770-464-6024. We'd love to hear from you.

Episode Notes The Ritz Carlton Yacht Collection starts sailing on August 31, 2022! Finally! If you have any questions or if you'd like more detail on itinerary, feel free to call or text 646-276-2727. Toll free 888-365-1515  Or send email to jerzy@upclosetravel.com. BLOG POST WITH PHOTOS CLICK HERE VIDEO UPDATE CLICK HERE The Ritz Carlton Yacht Collection is the ultimate in small ship luxury cruising!  The ship, Evrima, has 149 suites that accommodate 298 guests.  With a crew-to-guest ration of 1-1.21, you can expect the incredible service from the Ritz crew.  After all, the Ritz is known for legendary personalized service. All-Inclusive Value: Luxury all-suite accommodations Multiple dining experiences Beverages in-suite and throughout the yacht included (alcohol included) Onboard activities and entertainment Onboard gratuities Wi-Fi Evrima Dining Options: Mistral Talaat Nam The Pool House The Evrima Room The Bar The Living Room The Marina Terrace 24-Hour In-Suite Dining S.E.A.  (specialty restaurant by 3 Michelin Star Chef at The Ritz-Carlton Wolfsburg) Private Dining The multi-functional platform at the back of the ship looks STUNNING!  Lounges all around if you'd like to relax and take in the surroundings.  Direct water access offering complimentary water-sports during port days while anchored.  Here are some of the activities: Paddle-boards Windsurf Boards Kayaks Sailboats Snorkeling Public Spaces: Intimate, relaxed, and casually elegant atmosphere in all corners of the Evrima. The Living Room The Observation Terrace The Observation Lounge The Humidor The Wine Bar You can also pamper yourself at the Spa and Wellness area.  Spa Services include: Massages Facials Skin Treatments Salon Services Barber Services There's also a sleek looking gym on the Evrima so that you can get your workout in along with a yoga studio. If you're bringing the kids, there's a Ritz Kids program as well.  The Ritz Kids program is geared towards children from ages 4-12.

In this week's episode, Amy and Katie meet Dr. Jenelle Kim to learn all the basics of Traditional Chinese Medicine. Listen in to learn about what TCM actually means and the key modalities. Dr. Jenelle Kim shares what she calls the "3 M's"  and how she uses this in her daily life.  The three also discuss "doe chi" and how powerful this philosophy can be which she leaned from her father, a Korean monk. Other topics include adaptogens, herbal ingredients, what to ask for when looking for supplements, and how to find a doctor with TCM expertise.  Don't miss the end to hear her favorite wellness hack and "5 minute flow" sharing how she gets ready in 5 minutes.About Dr. Jenelle Kim:Dr. Jenelle Kim, DACM, L.Ac., is a prolifically cited wellness expert that has been featured in Forbes, Allure, Meditation Magazine, Time, Forbes, etc., and is a best-selling author. She is devoted to integrating the philosophy, ancient medical wisdom, and expertise of East Asia with the advancements of modern life and medicine of the West to touch and positively affect the lives of others. Dr. Kim is a Doctor of Acupuncture and Chinese Medicine and is Nationally Board Certified in Herbology, Oriental Medicine, and Acupuncture. Dr. Kim completed extensive training in East Asia under some of the most respected doctors in the field of Oriental Medicine and is the custodian of her lineage proprietary Bi Bong® formulas.Her book, Myung Sung: The Korean Art of Living Meditation was published on January 11, 2022, by Watkins Publishing and distributed by Penguin Random House. Myung Sung is available globally in ten languages, Czech, Thai, Italian, Croatian, Spanish, Romanian, Turkish, Australia, New Zealand, and Serbian. In her book, Dr. Kim breaks down the principles of Myung Sung, offering a way to achieve a life of balance and happiness by enjoying the positive benefits of meditation every minute of every day. Dr. Kim's unique approach to meditation combines lessons on movement and natural medicine learned from a lifetime of experience studying Eastern philosophy, Eastern medicine, and martial arts.With almost 20 years in the beauty and wellness industry, Dr. Kim has formulated some of the first all-natural luxury products carried in high-end spas across the world including Ritz Carlton, Four Season & Mandarin Oriental high-end retailers such as Nordstrom, Neiman Marcus & Bergdorf Goodman, and in the natural marketplace in stores such as Whole Foods Market & Sprouts.Follow @Dr.JenelleKim on InstagramFollow us @nirvanasisters on InstagramFind us at www.nirvanasisters.comSay hi at hello@nirvanasisters.comPlease subscribe, rate, review and share

Adrian Simpson is a Co-founder of Wavelength leadership group; for over 20 years he's taken top leaders into the boardrooms and shop floors of the world's most successful, innovative and admired companies. Today you can learn about:   What makes a great leader? Why leaders learn best from leaders? How great leaders talk candidly about failure. The secrets behind some global transformative cultures.   Join our Tribe at https://leadership-hacker.com   Music: " Upbeat Party " by Scott Holmes courtesy of the Free Music Archive FMA   Transcript: Thanks to Jermaine Pinto at JRP Transcribing for being our Partner. Contact Jermaine via LinkedIn or via his site JRP Transcribing Services   #some audio issues in this show – thanks for your patience.   Find out more about Adrian below: Adrian on LinkedIn: https://www.linkedin.com/in/adrian-simpson-b600139/ Adrian on Twitter: https://twitter.com/AdieSimpson Wavelength on Instagram: https://www.instagram.com/wavelengthleadership/ Wavelength Website: https://www.wavelengthleadership.com   Full Transcript Below     Steve Rush: Some call me Steve, dad, husband, or friend. Others might call me boss, coach or mentor. Today you can call me The Leadership Hacker.   Thanks for listening in. I really appreciate it. My job as the leadership hacker is to hack into the minds, experiences, habits and learning of great leaders, C-Suite executives, authors, and development experts so that I can assist you developing your understanding and awareness of leadership. I am Steve Rush, and I am your host today. I am the author of Leadership Cake. I am a transformation consultant and leadership coach. I cannot wait to start sharing all things leadership with you   Adrian Simpson is a special guest on today's show. For over 20 years he's really been immersing himself in amongst some of the top firms around the world, including the likes of Apple, Tesla, Netflix, and Google. And we're going to dive into some of those leadership secrets, but before we do, it's The Leadership Hacker News. The Leadership Hacker News Steve Rush: Purpose is a real key part of all leaders' capabilities, but often leaders get it wrong. Commonly, we see leaders think that purpose should be the same as their company's vision, mission, or purpose, but it shouldn't. Believe writing a leadership purpose statement is not a onetime exercise at all. It's something that should evolve, and it should connect the individual to the purpose of the organization. It's incredibly important and it needs deep insight and deep thoughts. So, what is leadership purpose? Your leadership purpose is your statement about who you are as a person and how you bring those unique qualities into your world. First and foremost, leadership purpose is about your values and what's important to life for you. It's often also considered as your why statement or your reason, your beliefs. Think about your leadership purpose statement as being your beacon, enabling people to have a real clear understanding of what your direction in life and work is. In doing so, it'll help you drive the right behaviors on a daily basis and keep you engaged when circumstances around you can be challenging. It doesn't need to be overly complicated. Your leadership purpose statement must be a living and breathing document that you can share so, others understand it too. And it'll likely change as you change as a person, or your career grows or changes shape. So, you should always update it regularly. And remember your leadership purpose will not only help keep you grounded, and you stay on your path, will help you be a better leader and the leader you're meant to be. Most important, it sets a declaration of the kind of support you're prepared to give as a leader for the people around you. So, they can also buy into your journey. So simply put, think about the purpose, your why, and make sure it describes your values, your beliefs, and your vision, and how that aligns to the organization that you work and serve with. That's been The Leadership Hacker News. Let's dive into the show. Start of Podcast Steve Rush: Adrian Simpson is a Co-founder of Wavelength leadership group. For over 20 years he's taken top leaders into the boardrooms and shop floors. Some of the world's most successful, innovative and admired companies, including Alibaba, Netflix, Apple, Tesla, Lego, and Google but a few. Andrew, welcome to The Leadership Hacker Podcast. Adrian Simpson: Thanks, Steve. It's great to join you this morning. Steve Rush: Really looking forward to diving into some of the lessons learned from some of these huge conglomerates, but tell us a little bit about you, your background and how you've arrived to do what you've done? Adrian Simpson: Gosh, so yeah, so a very, very brief resume. Started my career in retail with John Lewis Partnership then decided at sort of age 21 to go off to University in Manchester, did a degree in business and marketing. And just after University, I managed to stumble into a role with the incredible Tom Peters Group. And for those that aren't old enough, Tom Peters was certainly in the 1980s, nineties, the most successful management guru of his time, his Jim Collins of his day, who wrote an amazing book called In Search of Excellence and sold many millions of copies and to give us sort of sense. So, I was putting him on stage in the 1990s at about $120,000 U.S. dollars a day back in those days. So, and then one day, yeah, after being at the Tom Peters Group where I was helping put him on stage and find some, he really wrote about companies that had kind of amazing cultures that really just sort of got it. And indeed, I'm still visiting some of the companies he wrote about wrote about 30 years ago, like Southwest Airlines. The phone rang and a small innovation company called What If was on the phone. And one thing led to the other and a conversation snowballed into a coffee, a coffee into a lunch, a lunch into a come join us. And I moved into to join What If for 11 years. When I joined, we were 10 people when I left, there were 355 countries. And it was the ride of my life and had an incredible opportunity there to provide our clients with some inspirations, started running for the study tour events, and then 14 years ago made the jump to co-found Wavelength. Steve Rush: So, what is it specifically that Wavelength do? Adrian Simpson: Our specialism is bringing the outside world in. Basically, we scour the world looking for examples of practitioners. What are the leaders? The organizations that have compelling stories to share with our clients and really providing our clients with a combination of what I would call inspiration, education and provocation. And our hypothesis really is at the level at which we operate at, is the leaders learn best from leaders. So, as I mentioned, sort of, you know, scouring the world, looking for practitioners you know, got real experience on topics that our clients were interested in. Albeit, you know, I was literally in America 10 days ago with a group of 20 leaders from all around the world. We had clients from Australia, from India, from Japan, from the Middle East, six across North America, the rest from across Europe, from lots of different organizations. They flew into Dallas Texas on a Saturday. We began on a Sunday morning with a sort of half day workshop. And then for the first day and a half, we spent going inside the legendary Southwest Airlines and Ritz Carlton, really focusing on excellence in culture and leadership and service. So, they can value the three and a half days, looking at innovation, disruption, new business models, what's next? And what's next? Next. Doing some set piece visits but also doing some incredible things like going for drives in the world's first, fully autonomous robots, taxis operated by crews to have no drivers in them at all [laugh] or doing metaverse meetings in the metaverse, Oculus quest headsets. So, we do things like that to very, very intense one-week immersions for very senior business leaders. We have at the other end of the spectrum, we have a digital only program called inspire, which is every single month. Typically, on a third Thursday of the month, we take a cohort of leaders from lots of different client companies live inside a great business, somewhere around the world of an audience with a really accomplished leader. Last week we hosted a session with Alastair Campbell on mental health. Next week, we have the former Prime Minister of Denmark. Helle Thorning Schmidt on how to lead the country. We've got Jesper Boring coming up IKEA Chief Exec. We've hosted Alan Jope Unilever's Chief Exec. We are hosting Tim Steiner, Ocado Chief Exec in September, and they are just short, sharp, regular doses of live world class inspiration for our clients. And we've got amazingly 700 people signed up to that program from around the world. So, we do, you know, whether it's digital only, short, sharp, live inspiration, whether it's weeklong, or we have other programs, one called connect, which is sort of, has about 50 people on it and is UK based, it runs about nine months or whether it's just, you know, helping clients bring speakers in for a particular offsite or conference. But again, any speakers we will use, will be practitioners. Steve Rush: How awesome. So, you managed to really bump shoulders with, and as you said, immerse other leaders with these great leaders from around the world. What's the reason your focus is heavily aimed at making leaders learn from other leaders. Adrian Simpson: I just think there is a relevancy that you cannot get and that applicability that you cannot get from any other kind of learning when it comes to leadership is in my view. Now I'm not for a second saying there is not a role for, you know, academics and business schools and some kind of provocative, rigorous thinking. I think there is a role for that, but I suppose my best sort of summary when I had a chief exec who has been with me, a chap. He was chief exec of a fortune 500 company. He came with me to America for a week. He came with me to China for a week. And I said, you know, John, why are you doing these programs? And he said, it was very simple Adrian. He said, my previous HR leader, he said, kept on telling me to go to Harvard. And I kept on saying to her, tell me where I should go to business school to learn about business from someone who never run a business and I'll go. He said she didn't. So, I didn't [laugh]. And I thought, and he said, so when, you know, she put in front of me the chance to spend a week in the U.S. alongside peers from different industries, different sectors, learning from companies and leaders that were perhaps bit further ahead of us in terms of their narrative. He said it was a compelling proposition because they know what it's like to sit in my seat. They know what it's like to sit it as a board director with multiple stakeholders, internal and external, limited resources, having to make informed decisions. And he said with the greatest respect, no academic, no guru, no consultant knows that reality unless they have also at some point run a major business. So I think it's that sort of you know, real applicability I think and I think it's, you know, what, I've, I've learned as well is that, you know, when you give clients the opportunity to hear from other leaders and learn from other leaders, you know, it's easier almost to swipe with glee, if you like, what it is that they've done, you know. I mean, I'll just give you an example. There was a, you know, I actually did a podcast myself with a tremendous guy called Fred Reid couple of months back, and Fred was the founding chief executive Virgin in America. He was the president of Delta Airlines, the president of Lufthansa. He went on to work with five years of Brian Chesky Airbnb and he also did a stint with Larry Page at his private company Kitty Hawk. So, you know, he is worked with Richard Branson, Larry Page you know, Brian Chesky, and also been a twice president and onetime CEO. And I was talking to him about the challenge of, you know, communication and how do you, as a leader, you know, build an understanding in the business of what business you are in and operational realities. And he told this fantastic story about when he was both at Lufthansa and Delta faced with that challenge, he decided to create a board game. And basically, what he did was he would invite cross sectioned cohorts of leaders from across the business, whether it's air stewart's, pilots, mechanics, ramp agents, didn't matter. And they would be invited to take a day out, fully paid to play this board game. But what the board game was full of was real operational data and decisions. And in sort of teams of eight, they have to like to make a decision. Are you going to give people a 3% pay rise? Are you going to buy new uniforms for the air stewardess? Are you going to pay the loan off on that plane? Are you going to buy the new plane? Are you going to make invest in the innovation fund? Because innovation director says we're not innovating fast enough. Are we going to, you know, are we going to hedge on oil right? And he said, throughout the day, they had to make real operational decisions based on real operational data that we'd given them from the airline. And he said, the only decision in the day they had to make was to appoint a president. And he said, it was hilarious. They all pointed each other and said, it's you, it's you.

Choosing a new dog, dog ringing bell to go outside, Ritz Carlton for Dogs --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Chris Adams got his start as a pool attendant with Ritz Carlton. From that job and the future years he spent with the company, he learned the culture of what luxury was and what Ritz Carlton stood. Now, as an international luxury hospitality disruptor and CEO of lifestyle consulting agency, Ellis Adams, he and his team help brands open new hotels around the world and teach their staff that luxury hospitality is about how you make people feel and how to positively leave an impact on people's lives. And, that includes the food and beverage programs these hotels provide. Join Tracy and Chris on Wednesday at 12PM Eastern as they talk about how food and beverage can create luxury experiences for everyone, why is leadership is so important and the future of hospitality. Connect with Tracy: facebook.com/groups/EatingataMeeting thrivemeetings.com

Enjoy this incredible classic interview with hotel and hospitality industry legend, Horst Shultze! Hear his incredible story, how he helped invent modern hospitality at Ritz Carlton, and incredible leadership advice. This was originally broadcast in May 2020 at the height of the covid crisis.  Subscribe to our newsletter by texting ‘hotel' to 66866.  Visit NoVacancyNews.com  Subscribe on iTunes, Google Play, Stitcher 

Enjoy this incredible classic interview with hotel and hospitality industry legend, Horst Shultze! Hear his incredible story, how he helped invent modern hospitality at Ritz Carlton, and incredible leadership advice. This was originally broadcast in May 2020 at the height of the covid crisis.  Subscribe to our newsletter by texting ‘hotel' to 66866.  Visit NoVacancyNews.com  Subscribe on iTunes, Google Play, Stitcher 

Jacqueline “Jackie” Volkart, general manager of not one but two Ritz-Carltons—The Ritz-Carlton South Beach and The Ritz-Carlton Bal Harbor—talks with James Shillinglaw of Insider Travel Report about her hospitality career, her hotels and how she was recognized as Ritz-Carlton's general manager of the year. For more information, visit www.ritzcarlton.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel  or by searching for the podcast's title on Youtube. 

Zach Benson is a TEDx speaker, social-media trainer for international brands like Ritz Carlton, and past participant on “So You Think You Can Dance”. He doesn't just manage his own Instagram network of millions, he's also the founder of Assistagram where he's guiding other influencers and Fortune 500 companies into social media success. Top 3 Value Bombs: 1. The most common type of engagement group is the DM group, or Direct Message group. These engagement groups can create a viral effect, which boost you on to the explore page. 2. Mix great content from others with your own content, do videos, and post consistently - at least once a day. 3. As you use the right hashtags and get more involved in engagements, you're going to start to see your posts ranked as the top post for different pictures and videos that you're using. How to gain 4,000-7,000 engaged, ready-to-buy instagram followers per month - The Ultimate Webinar Sponsors: HubSpot: Customer expectations are at an all-time high, and making things easy is how you'll win. Learn more about how HubSpot can help your business grow better at HubSpot.com. Zapier: Connect all your apps, automate routine tasks, and streamline your processes! Try Zapier for free today at Zapier.com/fire! Thinkific: Download your free report that reveals what the top 20% of course creators are doing right now to be so darn successful at Thinkific.com/firetrends!

Zach Benson is a TEDx speaker, social-media trainer for international brands like Ritz Carlton, and past participant on “So You Think You Can Dance”. He doesn't just manage his own Instagram network of millions, he's also the founder of Assistagram where he's guiding other influencers and Fortune 500 companies into social media success. Top 3 Value Bombs: 1. The most common type of engagement group is the DM group, or Direct Message group. These engagement groups can create a viral effect, which boost you on to the explore page. 2. Mix great content from others with your own content, do videos, and post consistently - at least once a day. 3. As you use the right hashtags and get more involved in engagements, you're going to start to see your posts ranked as the top post for different pictures and videos that you're using. How to gain 4,000-7,000 engaged, ready-to-buy instagram followers per month - The Ultimate Webinar Sponsors: HubSpot: Customer expectations are at an all-time high, and making things easy is how you'll win. Learn more about how HubSpot can help your business grow better at HubSpot.com. Zapier: Connect all your apps, automate routine tasks, and streamline your processes! Try Zapier for free today at Zapier.com/fire! Thinkific: Download your free report that reveals what the top 20% of course creators are doing right now to be so darn successful at Thinkific.com/firetrends!

Working smart is always better than working hard especially when it comes to real estate investment. If you've been stressed out in dealing with the responsibilities that come with short-term rentals, maybe it's time to shift to corporate housing. In this episode, Liz and special guest host Stephanie welcome Angela Healy to talk about why it's smart to invest in the corporate housing niche. She breaks down the business model she used to grow her portfolio and discusses everything we need to know to get into the space: from finding the right property and partnering with corporations to navigating regulations on corporate housing.Angela Healy is the co-owner of multiple AvenueWest Managed Corporate Housing Franchises and AvenueWest Global Franchise, LLC, an award-winning, woman-owned business that delivers real estate investors a turnkey solution for property management. During her tenure, AvenueWest has grown exponentially from a small real estate investment brokerage to a national, award-winning franchise organization, representing annual gross revenues above $20 million and over $150 million in residential real estate under management.Quotes• “Corporate housing is kind of that sweet spot in between the two. You get the benefit of a higher rental rate than you would on furnished. But you don't have all the pains of dealing with the nightly's, the unfurnished tenants not treating your property well. (11:19 - 11:37)• “Because the corporations are renting the properties for their employees or consultants coming in on assignments, people aren't doing anything to the corporate apartment that will make them get disciplined at work.” (11:39 - 11:51)• “If you're paying top dollar for the property… they're looking for the best of the best. They're looking for the Ritz-Carlton of corporate housing. You need to be able to provide that product. (19:03 - 19:23)• “We want to work smart… but how do you also work smart so that you're not burning yourself out? That you're able to provide and get that next property, and the next property, and the next property?” (20:52 - 21:05)• “Change is good for corporate housing. People coming and going, all of that creates the demand.” (33:48 - 33:53)• “We're doing this for our families. And if you're working so hard that you miss them growing up, then you're going to blink and they're going to be 30. You're going to miss it. (42:56 - 43:08)Connect with Angela:Website: https://avenuewest.com LinkedIn: https://www.linkedin.com/in/angela-healy-avenuewest/Twitter: https://twitter.com/avewestglobal Facebook: https://www.facebook.com/AvenueWestGlobalFranchise/ Instagram: https://www.instagram.com/avewestglobal/ Resources Mentioned:Corporate Housing by OwnerDon't Sweat The Small Stuff. . . and It's All Small Stuff by Richard CarlsonHow To Join the InvestHER Movement 1) The Real Estate InvestHER Podcast - The weekly show details the journey of some of the most amazing women real estate investors around the world, who open up their lives and share practical and strategic tools for growing a rental portfolio, flipping houses, and the mindset that allows them to run a successful investing business while taking care of their families and most importantly taking care of themselves. Subscribe via:Apple Itunes SpotifyAmazon MusicAndroid Stitcher 2) The Real Estate InvestHER Membership STRIVE is a one-of-a-kind membership for experienced women investors looking to make deeper connections and take their Real Estate business to the next level. It is more than a transactional membership, and it is a transformational experience for women looking to live life on their own terms.Apply today. We open doors in June. https://www.therealestateinvesther.com/reserve 3) InvestHER Community on Facebook We have thousands of members in our Facebook InvestHER Community (and growing!) This is a safe place for women to ask real estate investing questions and gain the support they need to achieve their goals! 4) InvestHER Meetups Around the Globe We have Investher Meetup members attending in-person meetings across the country and Canada. Meetups are being held monthly by experienced InvestHER Leaders! Learn more about our InvestHER leaders, meetup locations, and how to become an InvestHER Leader HERE! 5) InvestHER™ eXp TeamOur mission is to empower women in Real Estate to live a financially free and balanced life, and we are extending our support to Real Estate agents worldwide. We have created exclusive content and support for the InvestHER™ eXp Team:*Top skills and strategies to grow YOUR business*How to utilize your “real estate agent” advantage to become a real estate investor*Monthly live masterminds*Become part of Libertas Organization with top coaches, Tim and Julie Harris.Jonna Hall Weber is leading our team. If you have any questions or are ready to join our team, click here to schedule a call with her.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Scott Kerr speaks to Adelina Wong Ettelson, global head of residences marketing at the Mandarin Oriental Hotel Group, about the surging demand from ultra-high-net-worth buyers to live in luxury branded residences. Adelina discusses why more non-hotelier luxury brands like Armani, Aston Martin, and Baccarat are competing in the space and the advantages of a hospitality brand associated with the property. Adelina also talks about how Mandarin Oriental brings the same legendary service and sophistication to the global branded residences, how the new meaning of home has sparked more interest in branded residences, how it positions itself versus luxury hotel branded residences such as Ritz-Carlton and Four Seasons, and the launch of its first two stand-alone U.S. residences along with an exclusive partnership with Saks Fifth Avenue. Plus: The new nostalgic-inspired "It Happened" campaign for Mandarin Oriental Residences from renowned adman David Lipman Featuring: Adelina Wong Ettelson, Global Head of Residences Marketing at the Mandarin Oriental Hotel Group (mandarinoriental.com/residences) Host: Scott Kerr, Founder & President of Silvertone Consulting About The Luxury Item podcast: The Luxury Item is a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry. Stay Connected: Twitter: @theluxuryitem, @scott_kerr, @silvertone_inc Email: scott@silvertoneconsulting.com Don't forget to subscribe, rate, and review!

Did you know your customer's bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment, it will affect your customer's perception of your business and it demonstrates how well you'll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton. Watch the Episode on https://www.youtube.com/watch?v=EYnRgZMNCFo&t=1125s (YouTube) Rachel Spencer, https://www.spencersautorepair.com/ (Spencer's Auto Repair), Krum, Texas. Rachel's Previous Episodes https://remarkableresults.biz/?s=%22rachel+spencer%22 (HERE) Dale Warmuth, https://leons-carcare.com/ (Leon's Car Care Center), Eureka, CA Key Talking Points Attention to detail- committed to customers, feels like home, purse hooks, lotion, indicates the quality of the shop.  Clean, functional and responsible, and attentive  Employees share responsibilities with their employees restroom Cleaning- checking on the bathroom several times a day than cleaning it in the evening Lighting and paint are key areas to update quickly, and quality toilet paper  You have 1 opportunity to make a first-class experience Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

To design a first-class customer experience, it starts with the mindset, the stories we're telling ourselves internally and the framework for how we're viewing the world and aligning it with what we want to create for people around us.In this episode, David sits down with Elizabeth Dixon, entrepreneur and business leader at Elizabeth Dixon Speaks.  Elizabeth has worked for or alongside several customer-centric organizations, including her current role of Principal Lead of Strategy, Hospitality and Service Design at Chick-fil-A corporate.  Combining best practices and insights from her career, Elizabeth shares the 5 key elements of a great customer experience. From mindset, we discuss the differences between service and hospitality, customer clarity, defining what makes your organization unique and innovating to meet customer needs.—--Show Notes3:27    Applying Strategy and Design to CX5:03    5 Key Elements of Great Customer Experience6:52    Elizabeth's Career Path through Chick-fil-A7:53    The Difference Between Service and Hospitality15:09  Choosing Your Mindset22:15  Recovery Situations and Broken Processes26:15  Disney and Ritz-Carlton's Service Recovery systems29:55  Create Your Culture35:19  Know Your Customer40:24  Define Your Differentiator43:20  Pursue Innovation—--For more info on the topics covered in this episode, check out:ElizabethDixonSpeaks.comConnect with Elizabeth on Instagram or LinkedInThe Power of Customer Experience: 5 Elements to Make an ImpactA More Beautiful Question by Warren Berger