Podcasts about ritz carlton

How can physicians and their teams deliver exceptional patient experiences, even when things go wrong?In this episode of Succeed In Medicine Podcast, Dr. Bradley Block interviews Shep Hyken, as he shares practical strategies for elevating patient care, emphasizing that "amazing" service doesn't require grand gestures, it's about being slightly better than average, consistently. Drawing parallels from hospitality giants like the Ritz-Carlton, he explains how using patients' names, setting clear expectations, and leveraging technology like patient portals can reduce friction and build loyalty.The conversation dives into handling "moments of misery," such as late appointments or scheduling mishaps, with a five-step process: acknowledge the issue, apologize, discuss resolutions, own the problem, and act with urgency. Shep also stresses the importance of creating a patient-focused culture through leadership, training, and hiring for personality fit. He introduces concepts like "destination employment" to foster employee fulfillment and uniqueness, ensuring staff feel empowered to deliver compassionate care. Ultimately, Shep reinforces that patients compare healthcare experiences to top-tier service in any industry, so practices must prioritize convenience, empathy, and proactive communication to stand out.Three Actionable TakeawaysDefine "Amazing" as Consistent Excellence: Aim to be just 10% better than average every time—through friendly interactions, using patients' names, and meeting expectations reliably—to create loyalty without over-the-top efforts.Turn Complaints into Opportunities: Use a five-step process for moments of misery: acknowledge the issue, apologize, discuss fixes with options, own the resolution personally, and act urgently to rebuild trust.Build a Patient-Focused Culture: Start with leadership by defining a one-sentence vision for the experience, communicate it repeatedly, train staff ongoingly, role-model behaviors, defend the standards, and celebrate successes to empower your team.About the Show:Succeed In Medicine covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!About the Guest:Shep Hyken is a customer service and experience expert, award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author. He has been quoted in hundreds of publications and is the author of eight books, including his most recent, "I'll Be Back: How to Get Customers to Come Back Again and Again." Shep works with companies and organizations that want to build loyal relationships with their customers and employees.LinkedIn: linkedin.com/in/shephykenWebsite: hyken.comAbout the Host:Dr. Bradley Block – Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT, with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts Succeed In Medicine podcast, focusing on personal and professional development for physiciansWant to be a guest?Email Brad at brad@physiciansguidetodoctoring.com  or visit www.physiciansguidetodoctoring.com to learn more!Socials:@physiciansguidetodoctoring on Facebook@physicianguidetodoctoring on YouTube@physiciansguide on Instagram and Twitter   This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let's grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The moment a guest opens your door, you're no longer just a real estate investor, you're running a hospitality business.   In this episode, I'm sitting down with my friend Katie to talk about something a lot of hosts say they care about, but don't always know how to execute: true hospitality. Katie spent years in global PR and communications for brands like W Hotels, Ritz-Carlton, Le Méridien, and more, and now owns and operates three short-term rentals while co-hosting a fourth. She's lived on both sides of the industry, and she has a very grounded perspective on what it really means to move from "real estate investor" to "host." We talk about the moment you open your doors and how, from that point on, you are running a hospitality business, not just holding an asset. Katie shares a hotel study that found the first ten minutes of a guest's arrival sets the tone for their entire stay, and we unpack what that looks like inside an STR: clear directions, lights that actually come on, intentional amenities, and those small, thoughtful touches that make guests feel seen instead of nickel-and-dimed. We also get into bachelorette groups, kids and pets, and why welcoming every member of the family changes how people experience your space and how they talk about it later. Katie walks us through her own portfolio in Lake George, Saratoga Springs, and the Finger Lakes, and how staying in a destination as a guest shaped what she looked for as an owner. We talk about design gaps, experience gaps, and why she's now exploring boutique motels and hotels with the same heart for hospitality she brings to her STRs. If you've ever felt the tension between automation, profit, and genuinely caring for the people in your homes, this conversation will feel like a reset and a reminder of why this work matters. Connect with Steph: @theweberco Theweberco.com Connect with Katie:  @bykatiecline  

Five-star service has less to do with planning, and more to do with people. Former Ritz-Carlton and St. Regis concierge turned travel advisor, Jessica Gorman, joins this episode to unpack what five-star service really looks like behind the scenes and what many advisors are missing. Jessica shares how concierges think, why relationships matter more than reservations, and why advisors should stop trying to do everything themselves and start leaning on the people trained to create in-destination magic. From pulling off the impossible for guests to setting boundaries as a solopreneur, this conversation will change how you think about service, client experience, and your role as a travel advisor.Five-star service isn't about doing more. It's about doing the right things.Inside TIQUE's Niche community, we show you how! Learn proven systems, get ongoing support, and grow your travel business with confidence. → https://www.tiquehq.com/niche/?utm_source=Tique_Talks&utm_medium=Show_Notes&utm_campaign=Ep188&utm_content=NicheAbout Jessica Gorman:With 16 years in luxury hospitality at The Ritz-Carlton and St. Regis, Jessica built her career across sales, events, and concierge, earning membership in Les Clefs d'Or, the prestigious international association of concierges. She now brings that same five-star service mindset to her work as a travel advisor, curating highly personalized, detail-driven travel experiences with VIP access, thoughtful planning, and a focus on unforgettable luxury for every client.globaltravelcollection.com/travel-agent/291702/jessica-gormaninstagram.com/conciergecuratedtravelToday we will cover:(02:30) Jessica's journey to becoming a Les Clefs d'Or concierge(06:00) Why building relationships with concierges changes the client experience(10:30) What concierges know about service that advisors never see(18:50) How to create a more seamless experience by doing less(24:00) Setting boundaries while delivering high-touch service(31:00) The one concierge habit every advisor should adoptFOLLOW ALONG ON INSTAGRAM @TiqueHQThanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE for 20% off

Get your Philadelphia Yoga Conference tickets - HERE In this conversation, Joe Longo sits down with longtime yoga teacher and pre-licensed therapist Daniel Cordoa to explore what it really means to practice and teach yoga in a modern world.Together, they talk about the power of storytelling, creating space with intention, and why yoga is less about performance and more about remembering who we are beneath the noise. Daniel shares his journey into teaching, how mythology and story inform embodied practice, and what he hopes people walk away with after stepping onto the mat.Joe will be leading the opening meditation at the Philadelphia Yoga Conference, setting the tone for the day. Daniel will guide the opening morning fiery flow class and teach a workshop that weaves storytelling into movement and practice.The Philadelphia Yoga Conference takes place February 21st at the Ritz-Carlton in Philadelphia.Follow Daniel on Instagram at @empoweredconnection.meWork with Joe - InspireCreateManifest.com/Hub

Scott Kerr sits down with Dayssi Olarte de Kanavos, one of the most influential figures in luxury real estate and hospitality. Dayssi is co-founder, president, and COO of Flag Luxury Group, a prominent New York-based hospitality real estate development firm specializing in luxury hotels and residences, known for projects like The Ritz-Carlton New York, NoMad and others. Dayssi discusses the firm's longtime development partnership with The Ritz‑Carlton brand, what goes into studying customer lifestyle patterns when developing a luxury hotel or residence, and how Flag Luxury thinks about building for the next generation of luxury guests. She also talks about the surging demand for hospitality-led branded residences and creating brand narratives around each luxury development. Plus: Why Daysii and her daughter launched the Women's Power Series leadership and networking platform for women.Featuring: Dayssi Olarte de Kanavos, Co-Founder, President, and COO of Flag Luxury Group (flagluxury.com)Host: Scott Kerr, Founder & President of Silvertone ConsultingAbout: The Luxury Item is the leading podcast on the business of luxury, and an important resource for global industry decision makers who want to stay one step ahead. Listen to insightful conversations with leaders of the world's most influential luxury brands as they share the latest trends, insights, and strategies that are helping them forge a strong path forward.Stay Connected: scott@silvertoneconsulting.comListen and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend or a colleague!

We are just weeks away from opening my new IMPACT-X Performance facility in San Diego, CA. And one of the most important things from the start is creating an amazing culture. We did it at Fitness Quest 10. And we'll do it again. In today's episode of the IMPACT SHOW podcast, I'm going ALL-IN on why culture is the ultimate performance advantage—and why it will always outperform strategy, systems, or talent alone. This isn't theory or buzzwords. This is real-time leadership straight from the trenches as we prepare to open IXP-San Diego from the ground up (literally!). I'm sharing exactly what it takes to build a world-class culture from Day One, the mistakes that leaders sometimes make that can quietly destroy an organization, and the non-negotiable standards that high-performing teams must live by every single day to build, grow, and sustain an iconic culture. If you're a leader, coach, gym owner, or business owner who wants stronger teams, deeper loyalty, and an even more long-lasting impact—this episode is for YOU. Here are just a few things you'll learn in Episode 463: Why culture always beats strategy (and determines whether plans live or die). The biggest leadership mistakes that can silently destroy culture. Why you don't get the culture you want—you get the culture you lead and tolerate Real examples from world-class brands like Ritz-Carlton, Nordstrom, Chick-fil-A, Disney, Amazon, and more… How to define and live out a clear brand promise. The IMPACT-X Performance Culture Standards, including these 5 credos: o Be the Light – bringing energy, belief, and encouragement into every interaction o People First, Always – seeing the person before the protocol o Own the Experience – if it happens in our building, it's our responsibility o Energy Is a Skill – we don't wait for it, we choose it o Excellence Is the Baseline – good is never good enough                                                      o Leave a Legacy – every interaction is a chance to change a life 3-critical culture rules every leader must enforce: Why one wrong hire with the wrong energy can undo years of great work…and how to prevent it through our proven hiring process. Why it is that two organizations that have the same strategy, the same talent, and even the same resources—one can thrive and excel…while the other slowly falls apart and dies. How culture compounds—for better or worse. Get it RIGHT from the start! Remember my friends, culture is not a mission statement hanging on a wall or a list of values buried on a website. It's not what you say when things are easy or when business is booming. Culture is revealed under pressure. It shows up in how your team treats each other when no one is watching, how they respond when things go wrong, and how your clients and members feel the moment they walk through the door—and the moment they leave. Culture doesn't improve just because time passes or systems change. It improves when leadership improves. You don't get the culture you hope for or wish for—you get the culture you lead, model, and tolerate every single day. So here's the challenge. Don't wait until energy drops, turnover rises, or cracks start to show before you address culture. Start now. Take a hard look at the standards you're enforcing, the behaviors you're allowing, and the energy you're bringing into every room you walk into. Have the conversations you've been avoiding. Reinforce the standards that matter most. And remember—culture starts with you.  If this episode spoke to you, share it with your team, talk about it in your next meeting, and commit to building a culture that's intentional, aligned, and world-class. Because when you lead culture the right way, everything else—performance, loyalty, and impact—follows.  Please do me a favor and do 1 (or all 3) of the following things: 1. Please forward this episode to a friend, colleague, or family member whom it might benefit. 2. If you have a newsletter or put out emails to your Community, please consider putting a link to this episode if it would serve them also. 3. Please screenshot this episode, share it to your IG stories or on your Facebook, and tag me: IG: @ToddDurkin FB: @ToddDurkinIXP @ImpactXSanDiego #WorldClassCulture #CultureIsKing To RECEIVE the latest updates, announcements, specials, and all the happenings around IMPACT-X Performance, you can opt-in at www.impactXsandiego.com.     JOBS AVAILABLE Now at IMPACT-X Performance (SAN DIEGO)!! (If you apply for any of the positions, please share in the Subject Line what role you are applying to): Personal Trainer/Coach Positions. While we are not opening until February 2026, we are currently accepting applications as we prepare to Build a World-Class Team of Trainers starting in January 2026. If you are trainer/S&C coach who is looking for a great opportunity to change lives in San Diego, CA, now is your opportunity to be part of our team. I will be personally leading this group of coaches who will serve in both personal training AND large-group training roles. More Details / Apply Now Here! Stretch Therapists. We will have our signature hands-on "IMPACT Stretch Flow" sessions complimenting our training & recovery services. If you are already certified in FST or other stretch therapy (or you're a coach who wants to learn hands-on manual stretching of our clients/members), APPLY TODAY Massage Therapists. Massage therapy has been part of my fitness offerings since Day 1 over 25-years ago. And it's only MORE important now. We WILL have incredible Massage Therapy available at IXP-San Diego and we are exciting to share the power of touch. APPLY TODAY Directors of First Impressions. We love our "Directors of First Impressions" as they play a crucial role in setting the culture and offering extreme positivity, encouragement, and support to our clients/members. If you feel you could be a great addition to our San Diego location, please apply. APPLY TODAY Visit this page to get all the information or to APPLY today… HERE!

I almost deleted the email that changed my year.There it was, sitting in my inbox while Josh and I were testing out our new standing desks in our Bali villa, a speaking invitation to Saudi Arabia that looked way too good to be true. And honestly? I thought it was a scam. But this is the story of how that "sketchy" email turned into me standing on stage as the only female keynote speaker at one of Saudi Arabia's largest entrepreneurship events, flying business class, staying at the Ritz Carlton, and getting paid to share a message I deeply believe in.More than that, it's about what happens when you plant seeds without knowing where they'll grow, when you show up with intention even when no one's watching, and when you stay open to possibilities that sound impossible. Because the real twist? The reason I got invited traced back to someone I'd spoken to six years ago and a manifestation practice I started at the beginning of 2025.If you've ever wondered how big opportunities actually happen, or felt called to think bigger about what's possible for you in your work and life, this one's for you.What You'll Learn:How a random email in my inbox turned into a dream speaking opportunity (and why I thought it was a scam)What Saudi Arabia is really like in 2025, the massive transformation happening, what surprised me most, and what I got totally wrongWhy being the only female keynote speaker felt like both a privilege and a responsibilityHow someone I spoke to six years ago became the reason I got invited and what that teaches us about showing up authenticallyWhat it's really like to speak on an international stage Why this trip reminded me that the world is more open, more curious, and more interconnected than we think Hosted on Acast. See acast.com/privacy for more information.

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP236  In episode 236, the second part of a two-part conversation, Coffey continues his discussion with Jacob Morgan about building future-ready organizations by balancing empathy, performance, and technology in the modern workplace.  They discuss misalignment between employee expectations and career outcomes; long work hours versus work-life balance tradeoffs; honesty in company culture and career paths; the eight laws for future-ready organizations; decoding the human signal in leadership; empathetic excellence as a talent framework; learning as the new job security; flexibility in career design; people-first leadership principles; the role of leaders in shaping employee experience; using AI and technology to amplify humanity; risks of over-indexing on empathy; managing performance during personal hardship; AI augmentation versus job replacement; and why organizational redesign must precede true AI transformation.  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Jacob Morgan is an international best-selling author, professionally trained futurist, and keynote speaker. He also runs "Future of Work Leaders," an exclusive network of the world's top CHROs shaping the future of work and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations. Jacob's work has been endorsed by the CEOs of Mastercard, Best Buy, Unilever, The Ritz Carlton, Nestle, Cisco, Audi, and many others. He has a popular podcast called Future-Ready Leadership With Jacob Morgan and lives in Los Angeles with his wife, two kids, and two Yorkie rescue dogs.  Jacob Morgan can be reached at   https://thefutureorganization.com/  https://www.linkedin.com/in/jacobmorgan8/  https://x.com/jacobm https://www.youtube.com/@JacobMorgan https://www.instagram.com/jacobmorgan8/ https://www.facebook.com/JacobMorgan8/ https://greatleadership.substack.com/   About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand how misaligned expectations between employees and organizations undermine performance and engagement Evaluate talent using the empathetic excellence framework of competence, merit, and empathy Apply practical leadership approaches to balance empathy with accountability Explain the eight laws that define a future-ready organization Assess how AI and technology can augment human capability rather than replace it  

Daniel Mangione is an accomplished Executive Pastry Chef with a wealth of experience in the hospitality industry. For over 23 years, Chef Daniel has been a noteworthy leader in luxury pastry kitchens within the namesake hospitality brand, Marriott. Serving as the Executive Pastry Chef at JW Marriott Nashville, Chef Daniel has been instrumental in shaping the pastry operations of this prestigious hotel in Tennessee. Beginning his tenure with the Marriott family in 2003, he started his pastry internship in The Ritz-Carlton Naples through the Culinary Institute of America (CIA). Since then, he has continued to grow within the Marriott brand and has held Executive Pastry Chef roles managing pastry operations for Ritz-Carltons in Washington DC, Half Moon Bay, Sanya China, Dove Mountain Arizona and Bvlgari Resorts in Bali Indonesia. Chef Daniel was also recognized as a member of the Eastern Region Ritz-Carlton Pastry Advisory Board during his tenure and currently serves on Marriott's Pastry Chef Counsel. Daniel has been a part of over 22 new hotel openings including time spent in Aruba, St. Thomas, Fort Lauderdale, Lake Tahoe, Ranch Mirage, Rome, and Naples. Throughout his career, he has consistently exhibited his passion for pastry and demonstrated exceptional leadership, creativity, and attention to detail. With his extensive experience in luxury hotels and resorts, he has contributed to the success of numerous establishments, elevating the pastry experience for guests and setting new standards in the industry. Known also for his larger-than-life holiday displays, Chef Daniel's versatility and passion for pastry also extends to retail showcases and luxury event buffet creation. Chef Daniel's has most recently been credited with creating Nashville's only life size Whiskey Wonderland Gingerbread Bar where over 2000 guests tasted and toured this fully operational holiday season bar. As well, he was a critical part of the JW Marriott Nashville Valentines dessert lounge named "The Sweet Spot" that catered to over 600 guests in the four days of public operations. When not in the kitchen, Daniel can be found in his woodshop, building the next dessert buffet elevation or décor item in an effort to continue elevating his passion for displays and visuals throughout. Instagram: @danielmangione25 In this episode, we discuss: How an after-school job at the Ritz-Carlton led to an interest in pastry Enrolling at CIA in Napa, and graduating from CIA in Hyde Park Working as Pastry Cook at the Ritz-Carlton in Naples, FL Learning about chocolate production at Norman Love Confections Back to the Ritz-Carlton, this time as Assistant Pastry Chef in Sarasota The economy crashes in 2008, so Daniel takes an opportunity to work in China Paradise found – working as Executive Pastry Chef at the Bulgari Hotel in Bali Playing politics – working at the busy Ritz-Carlton in Washington, D.C. Erecting the first life-size, eat-in gingerbread house at the Ritz-Carlton Dove Mountain in Tucson, AZ Landing at the JW Marriott in Nashville, and loving it And much more! Episode Sponsored by  Valrhona, a certified B Corporation, has been crafting exceptional chocolate in the village of Tain L'Hermitage, France, since 1922. Founded by Pastry Chef Albéric Guironnet as the chocolate of chefs, Valrhona is known for its dedication to creating unique, artisan-quality chocolate with complex and balanced flavors. This commitment to excellence reflects the rich gastronomic traditions of the Rhone Valley, ensuring that every bite of Valrhona chocolate offers a consistent and unparalleled tasting experience. Visit valrhona.us for more information.

Episode Summary: In this episode, Ed sits down with Tom Wallace of Kopplin, Kuebler & Wallace to unpack why governance often breaks down during leadership transitions at private clubs. Drawing from his experience facilitating hundreds of board retreats, Tom shares a clear benchmark: only about 25% of clubs have governance truly dialed in. The conversation explores stewardship versus short-term decision-making, the importance of structure over personality, and how written systems, succession planning, and member communication protect a club's mission, vision, and values. It's a grounded, practical discussion on how strong governance is built intentionally and sustained over time. Key Moments: Why only a quarter of clubs are truly prepared Tom explains how clubs tend to fall into three groups: those with governance fully structured, those actively working toward it, and those stuck in a cycle of dysfunction where each new president resets priorities. Stewardship over "leaving a mark" The conversation highlights how strong presidents think like stewards, focused on long-term health rather than personal projects or visible wins during their term. A leadership lesson from Arnold Palmer Tom shares a story from his time at Oakmont that shaped his philosophy on leadership: clubs existed long before any one leader and will continue long after, making long-term thinking essential. When governance goes wrong, it shows up physically An example of a clubhouse filled with rooms named after past presidents illustrates what happens when guardrails are missing and decisions are made in isolation. The intersection of member culture and staff culture Tom explains that the strongest clubs are built where member culture and team culture align, and why governance plays a critical role in keeping those cultures connected. Early warning signs of governance drift Ignoring data, lacking a strategic plan, or focusing on short-term issues are all indicators that governance may be quietly eroding before problems surface publicly. Why structure protects everyone From strategic business plans to board policy manuals and orientations, Tom outlines the written systems that stabilize clubs through leadership transitions. "If it's not written down, it doesn't exist" A Ritz-Carlton principle reinforces why documentation and clarity are essential, not bureaucratic, in complex organizations like private clubs. Governance as guardrails, not handcuffs Tom compares good governance to bumper bowling: it doesn't guarantee perfect outcomes, but it prevents leaders from sending the club off course. How to spot a strategic board What boards talk about matters. Strategy, capital planning, and long-term direction signal health; operational minutiae signal trouble. Succession planning as a leadership responsibility Strong clubs know who their future presidents are well before transitions happen, creating continuity rather than disruption. Committees as the leadership pipeline Tom explains why committees should serve as the proving ground for future board members, with performance and collaboration guiding recruitment. Younger members and the owner mindset The episode explores how clubs must intentionally teach stewardship and volunteer expectations during member onboarding to avoid transactional relationships. Why board retreats accelerate alignment Tom closes by sharing how retreats create self-awareness, clarity, and a realistic multi-year roadmap, reinforcing that good governance is a process, not a one-time fix.

What if playing it safe is actually keeping you from the life and relationships you truly want? Too often, fear convinces us to stay small, avoid discomfort, and stick to familiar routines, especially when it comes to our most important connections. The result? Missed opportunities for deep intimacy, vibrant trust, and authentic connection. It's a paradox: the very quest for comfort may be the greatest risk of all. In this episode, listeners are invited to challenge the idea that comfort equals happiness. Through inspiring stories and practical tools, the conversation explores how embracing courage, even in small, everyday ways, can lead to deeper, more meaningful relationships. Discover why facing fears (rather than running from them) is essential for personal growth and intimacy, and how a simple courage practice can transform both self-perception and connection with loved ones. Whether it's starting an uncomfortable conversation or supporting each other through life's uncertainties, this episode offers actionable steps to help anyone move from fear to flourishing in their relationships. Scott Simon is a thought leader, TEDx speaker, bestselling author, and founder of the Scare Your Soul movement, helping people transform their lives through small daily acts of courage. He's worked with the UN, Nestlé, Ritz Carlton, Logitech, and the Cleveland Clinic to build braver teams and more connected cultures. When he's not leading keynotes or designing transformative retreats, you'll find Scott chasing live music, journaling in strange airports, or hunting down the world's best hole-in-the-wall restaurants.   Episode Highlights 04:24 Overcoming the tendency to shrink back and building momentum through bravery and courage. 09:20 How embracing discomfort leads to growth and creativity. 16:16 How small actions outside your comfort zone can build courage and lead to transformative outcomes. 20:08 Challenging relationship norms for deeper bonds. 28:47 Unlocking authenticity through vulnerability in relationships. 32:10 Aligning courageous choices with core values in relationships. 35:30 Personal examples of standing in your truth. 39:56 Practicing self-awareness and micro acts of courage for relational growth.   Your Checklist of Actions to Take Start a daily courage practice: Each day, do one small thing that scares you or takes you out of your comfort zone, just as the guest recommends. Pause and check in with yourself: Before difficult conversations, take a moment to breathe deeply and center yourself, allowing self-awareness to guide your next steps. Reflect on your core values: Use your values as a filter when deciding which courageous actions to take in your relationships. Initiate honest conversations: If you're holding back something important, practice being the one to "go first" and share vulnerably, even if it feels risky. Name your feelings in real-time: During tough moments, state what you're experiencing physically or emotionally (e.g., "My heart is racing right now"), to foster connection and authenticity. Seek support for brave actions: Engage a partner or friend to do something courageous together, which can increase commitment and make the experience richer. Replace silence with authentic sharing: Consider what keeping quiet is truly serving, and choose to communicate openly instead of bottling things up. Practice small acts of kindness: Try courage-building social acts, like initiating a friendly conversation or buying someone a coffee, to strengthen your confidence and connectedness.   Mentioned Scare Your Soul (*Amazon Affiliate link) (book) David Schnarch (*Wikipedia link) Conscious Loving (*Amazon Affiliate link) (book) 12 Relationship Principles to Strengthen Your Love (free guide)   Connect with Scott Simon Websites: scottsimon.us | scareyoursoul.com Instagram: instagram.com/scareyoursoul Substack: scareyoursoul.substack.com

Most operators think better tech will fix their problems. It won't.In this episode, Frank Bosi (Hostfully) joins the show to unpack the real challenges STR leaders face as they scale—pressure, decision fatigue, emotional weight, and the constant tension between automation and hospitality.Drawing from years inside luxury hotels like Ritz-Carlton and Four Seasons, Frank breaks down what most operators get wrong about tech stacks, leadership, hiring, and guest experience—and how to build systems that create confidence instead of doubt.Inside this episode:Why tech stack decisions are emotional, not logicalHow disconnected tools quietly create leadership stressThe difference between automating tasks vs removing hospitalityWhat luxury hotels get right about training and consistencyWhy leaders must absorb pressure instead of passing it downHow to hire people who protect your brand when you're not watchingThis is a must-listen for any STR operator building a team, scaling systems, or feeling the weight of leadership.00:01 – Why Tech Stack Decisions Are Emotional, Not Logical03:45 – Automation vs Hospitality: Where Operators Go Too Far07:10 – The Weight of Leadership Most People Aren't Ready For11:00 – Why Disconnected Tools Create Doubt and Stress15:20 – Lessons STR Operators Can Steal From Luxury Hotels19:10 – Why Leaders Can't Have “Bad Days” Publicly23:30 – Hiring People Who Protect Your Brand When You're Not There27:40 – Training, Standards, and Why Consistency Beats Luxury31:50 – Using Tech to Create Confidence, Not Complexity36:40 – The Real Role of a Leader in Scaling STR OperationsGuest Bio:Frank Bosi is the Senior Director of Partnerships at Hostfully, a leading platform supporting short-term rental operators around the world. He drives strategic relationships across the STR ecosystem; working with technology partners, influencers, coaches & thought leaders to help property managers scale and deliver great guest experiences.Frank also actively contributes to industry conversations through webinars, events and podcasts (such as this) designed to help operators grow smarter, faster, and more profitably.Outside of work, Frank prioritizes faith, fitness, and family; spending his free time with his wife and kids, training CrossFit, and staying focused on overall wellbeing.Guest Link:https://www.instagram.com/frank_bosi/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

Most operators think better tech will fix their problems. It won't.In this episode, Frank Bosi (Hostfully) joins the show to unpack the real challenges STR leaders face as they scale—pressure, decision fatigue, emotional weight, and the constant tension between automation and hospitality.Drawing from years inside luxury hotels like Ritz-Carlton and Four Seasons, Frank breaks down what most operators get wrong about tech stacks, leadership, hiring, and guest experience—and how to build systems that create confidence instead of doubt.Inside this episode:Why tech stack decisions are emotional, not logicalHow disconnected tools quietly create leadership stressThe difference between automating tasks vs removing hospitalityWhat luxury hotels get right about training and consistencyWhy leaders must absorb pressure instead of passing it downHow to hire people who protect your brand when you're not watchingThis is a must-listen for any STR operator building a team, scaling systems, or feeling the weight of leadership.00:01 – Why Tech Stack Decisions Are Emotional, Not Logical03:45 – Automation vs Hospitality: Where Operators Go Too Far07:10 – The Weight of Leadership Most People Aren't Ready For11:00 – Why Disconnected Tools Create Doubt and Stress15:20 – Lessons STR Operators Can Steal From Luxury Hotels19:10 – Why Leaders Can't Have “Bad Days” Publicly23:30 – Hiring People Who Protect Your Brand When You're Not There27:40 – Training, Standards, and Why Consistency Beats Luxury31:50 – Using Tech to Create Confidence, Not Complexity36:40 – The Real Role of a Leader in Scaling STR OperationsGuest Bio:Frank Bosi is the Senior Director of Partnerships at Hostfully, a leading platform supporting short-term rental operators around the world. He drives strategic relationships across the STR ecosystem; working with technology partners, influencers, coaches & thought leaders to help property managers scale and deliver great guest experiences.Frank also actively contributes to industry conversations through webinars, events and podcasts (such as this) designed to help operators grow smarter, faster, and more profitably.Outside of work, Frank prioritizes faith, fitness, and family; spending his free time with his wife and kids, training CrossFit, and staying focused on overall wellbeing.Guest Link:https://www.instagram.com/frank_bosi/Get FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com/

In this week's Just the Tip, we're breaking down everything you need to know about Afternoon Tea, from its royal British origins to how the experience works today, tea selections, tiered bites, etiquette tips, and the little luxury extras that make it special. Plus we share the unforgettable afternoon teas we've done around the world and the iconic ones still on our bucket list. A few places we've done afternoon tea and loved!Fairmont Le Château Frontenac in Quebec City, CanadaClaridges in London, UKEmpress Hotel in Victoria, Canada Café 100 by The Ritz-Carlton in Hong KongThe Driskill in Austin, TX USALondonHouse in Chicago, IL USA—---------------------------------------Shop: Trip Itineraries ⁠& ⁠Amazon Storefront ⁠Connect: ⁠YouTube⁠, ⁠TikTok⁠, and ⁠Instagram⁠⁠ ⁠and contact us at travelsquadpodcast@gmail.com to submit a question of the week or inquire about guest interviews and advertising. Submit a question of the week or inquire about guest interviews and advertising.Contains affiliate links, thanks for supporting Travel Squad Podcast!

How you fuel your body impacts how you show up—at work, at home, and in life. In our recent Empower Women event, Certified Nutrition, Health & Wellness Coach Melanie Adams shared practical, empowering insights on how small, intentional nutrition shifts can boost everyday energy, focus, and resilience. Designed for busy women balancing work, family, and full schedules, the session introduced a simple 3-step daily framework that makes well-being feel achievable, sustainable, and personal—helping you perform at your best without sacrificing your health. Please enjoy the podcast recording! Meet the Speaker Melanie Adams is a Certified Nutrition, Health & Wellness Coach accredited by the Institute for Integrative Nutrition. With over two decades of leadership experience in luxury hospitality—representing world-class brands such as 1 Hotels, Canyon Ranch, The Ritz-Carlton, and Fairmont—she has built a career in sales, business development, partnerships, and wellness strategy. Her passion for elevating well-being inspired her transition into nutrition coaching, where she helps professionals apply the same excellence they bring to business to their own health and vitality. Through her work, Melanie bridges leadership and holistic living, empowering others to integrate nutrition and wellness into their daily performance for a healthier, more sustainable future.       Lexington Wealth Management is a group comprised of investment professionals registered with Hightower Advisors, LLC, an SEC registered investment adviser. Registration as an investment advisor does not imply a certain level of skill or training. Some investment professionals may also be registered with Hightower Securities, LLC, member FINRA and SIPC. Advisory services are offered through Hightower Advisors, LLC. Securities are offered through Hightower Securities, LLC. This is not an offer to buy or sell securities. No investment process is free of risk, and there is no guarantee that the investment process or the investment opportunities referenced herein will be profitable. Past performance is neither indicative nor a guarantee of future results. The investment opportunities referenced herein may not be suitable for all investors. All data or other information referenced herein is from sources believed to be reliable. Any opinions, news, research, analyses, prices, or other data or information contained in this presentation is provided as general market commentary and does not constitute investment advice. Lexington Wealth Management and Hightower Advisors, LLC or any of its affiliates make no representations or warranties express or implied as to the accuracy or completeness of the information or for statements or errors or omissions, or results obtained from the use of this information. Lexington Wealth Management and Hightower Advisors, LLC assume no liability for any action made or taken in reliance on or relating in any way to this information. The information is provided as of the date referenced in the document. Such data and other information are subject to change without notice. This document was created for informational purposes only; the opinions expressed herein are solely those of the author(s) and do not represent those of Hightower Advisors, LLC, or any of its affiliates. Lexington Wealth Management and Hightower Advisors, LLC or any of its affiliates do not provide tax or legal advice. This material was not intended or written to be used or presented to any entity as tax or legal advice. Clients are urged to consult their tax and/or legal advisor for related questions.

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP235 In episode 235, the first part of a two-part conversation, Coffey talks with Jacob Morgan about building a future-ready organization by redesigning employee experience as a leadership system rather than a collection of perks. They discuss the role of futurists and foresight frameworks in business strategy; decoding human signals to anticipate workforce change; why employee experience must balance empathy, competence, and merit; failures of perk-driven engagement models; employee agency and co-creation of the workplace experience; structural work design versus superficial engagement tactics; leadership accountability in shaping culture; using technology and AI to amplify human capability rather than replace it; aligning expectations between employees and organizations in a post-pandemic workforce. Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.  If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.  About our Guest: Jacob Morgan is an international best-selling author, professionally trained futurist, and keynote speaker. He also runs "Future of Work Leaders," an exclusive network of the world's top CHROs shaping the future of work and employee experience. His passion and mission is to create future-ready leaders, employees, and organizations. Jacob's work has been endorsed by the CEOs of Mastercard, Best Buy, Unilever, The Ritz Carlton, Nestle, Cisco, Audi, and many others. He has a popular podcast called Future-Ready Leadership With Jacob Morgan and lives in Los Angeles with his wife, two kids, and two Yorkie rescue dogs. Jacob Morgan can be reached at  https://thefutureorganization.com/  https://www.linkedin.com/in/jacobmorgan8/  https://x.com/jacobm https://www.youtube.com/@JacobMorgan https://www.instagram.com/jacobmorgan8/ https://www.facebook.com/JacobMorgan8/ https://greatleadership.substack.com/  About Mike Coffey: Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Understand how foresight tools and human signals help leaders prepare for future workforce shifts Evaluate employee experience using the framework of empathetic excellence instead of perks or engagement scores Apply the eight laws of employee experience to build resilient, future-ready organizations  

SHOW NOTES: • Defined as moral and mental qualities; strengths and reputation. • It's a matter of self-worth, or esteem, of personal dignity. • Also a matter of our willingness to help others, to have an abundance and not a scarcity mentality. • It's a quiet confidence, not braggadocio. • It's legitimate and earned, not bogus or borrowed. • The lessons of the Ritz-Carlton. • It's also with whom we choose to spend our time. • It's refusing to cheat at golf but trying to cheat in football. • There is the issue of cause and not blame. • There is innate respect for others and not envy or acrimony. • You give back the mistaken, excess change. • Entire cultures can lack character. • The ongoing struggle of politicians to remain in power undermines character. • Yet this is an age of obfuscation, of mistrust, of deep fakes and phony news. • Thinking peoples with opposing views are somehow morally inferior is reflective of poor character. • Intolerance is an absence of character. • “Character” is also about occupying a role, being performative. • Are you real, or just playing a character in your own illusion of reality?

Visit ⁠philadelphiayogaconference.com⁠ This episode marks the first conversation in our special interview series with presenters from the Philadelphia Yoga Conference, happening February 21st at the Ritz-Carlton Philadelphia.In this opening interview, Joe sits down with Pankaj Sharma, a longtime teacher, practitioner, and leader whose work bridges deep spiritual practice with real-world responsibility. Pankaj will be a featured voice on the conference panel discussion exploring wisdom, lineage, and the student-teacher relationship, and this conversation offers a powerful preview of the depth and honesty he brings to that space.Together, they explore what happens when wisdom stops being something we study and starts being something we live. The conversation moves through themes of embodiment, grounding, and integration, including the moment many seekers reach when they stop chasing teachers and begin listening to life itself. Pankaj shares reflections on escape versus presence, doing versus being, and why true wisdom is earned through lived experience rather than formulas or rigid paths.This episode is an invitation to come back into the body, trust your own unfolding, and remember that there is no single way that fits everyone.

Remember when building a luxury Ritz-Carlton tower in downtown Portland seemed like a brilliant idea? Fast forward to 2026, and we've got a 50% fire sale on units that can't even move at half price. What could go wrong with $7.85 million condos surrounded by open-air drug markets, zombie mini-marts, and streets you wouldn't walk at night?We're breaking down how this 460-foot skyscraper went from Portland's luxury flagship to an absolute albatross—with one-bedrooms slashed from $1.2M to $600K, two-bedrooms cut from $2.6M to $1M, and three-bedrooms gutted from $3.3M to $1.6M. Only 11 of 130+ units sold, and the lender is desperate to move inventory. We'll walk through the dystopian street-level reality, the appraiser's brutal analysis showing units priced 3.7X higher than downtown averages, and why even world-class finishes can't overcome external obsolescence when your neighborhood features hypodermic needles and human feces.Is this a buying opportunity or the perfect case study in timing over location? Will 50% off actually move the needle, or do these prices need to drop another 20%? Drop your thoughts below—and if you've experienced downtown Portland lately, share your stories.

As the NBA's investigation heats up, Pablo goes behind closed doors — and emerges with fresh sunlight: What exactly did the Clippers know about Kawhi Leonard's no-show deal? When did Steve Ballmer really get to know the fraudster who paid him off? And what do Doc Rivers, the Ritz-Carlton and a topless fashion shoot have to do with the origin story of a "match made in heaven" that the richest owner in sports would rather you ignore? Amin Elhassan and David Samson shake their heads, as we fact-check a timeline that the Clippers want you to believe.Previously on PTFO:• Part I: The Silent Superstar and the Rotten Apple Tree• Part II: An Argument with Mark Cuban• Part III: The Mystery Investor, the No-Show Payday and the "Smoking Gun"• Part IV: Steve Ballmer, the Other Cuban and the $118 Million Infusion• Part V: Steve Ballmer's "Inconceivable" Donation, the $20 Million Guarantee and a Head on a Spike• Part VI: An IRL Showdown with Mark Cuban• Subscribe to Pablo's newsletter for exclusive access, documents and invites• Subscribe to "Nothing Personal with David Samson"• Subscribe to "Basketball Illuminati" with Amin Elhassan(Pablo Torre Finds Out is independently produced by Meadowlark Media and distributed by The Athletic. The views, research and reporting expressed in this episode are solely those of Pablo Torre Finds Out and do not reflect the work or editorial input of The Athletic or its journalists.) Hosted on Acast. See acast.com/privacy for more information.

Apply to Join Churchfront Premium Apply to Join Churchfront Pro Free Worship and Production Toolkit Shop Our Online Courses Join us at the Churchfront Conference Follow Churchfront on Instagram or TikTok: @churchfront Follow on Twitter: @realchurchfront Gear we use to make videos at Churchfront Musicbed SyncID: MB01VWQ69XRQNSN   Carey Nieuwhof Interview - Podcast Notes Overview Conversation with Carey Nieuwhof about the shift in modern church worship from entertainment-focused to encounter-focused experiences, live streaming strategy, and church growth in the digital age. Key Themes 1. The Shift: Entertainment vs. Encounter The Problem with Modern Church Production Social media created a "copycat phase" where churches could suddenly see what megachurches were doing Churches adopted same equipment, same songs, same production values What was unique became ubiquitous - "we all became copies of each other" Gen Z is "the most marketed to generation in human history" and numb to production Quote: "Gen Z is the most marketed to generation in human history. And we're all kind of numb to the production. I don't think people are looking for hype. They're looking for hope." What People Actually Want Something real and tangible An experience of God, not just information about God Presence, not just presentation Transformation over information The Internet's Limitation Really good at delivering information (especially with AI) Cannot facilitate an encounter "There's something that happens in the room that doesn't happen online" 2. What "Encounter Over Entertainment" Looks Like The Tonal Shift Worship leaders being more sensitive to what's happening in the room, not just rehearsed transitions Preachers leaving space, not just hitting time marks Paying attention to what God might be doing (people crying, leaning in, visible reactions) Creating space to breathe Silence and Space "When I started in ministry, my goal was to get rid of as much silence in church as I could" Now: "Where else are you going to get silence? You don't get it unless you're in church" Don't have to fill every moment with words Can be silent or "noodle" on instruments while creating space Quote: "People's lives are so noisy and so crowded. I mean, we don't even sleep without white noise machines or anything like that. So where else are you going to get silence?" Evoke vs. Manipulate Can't plan a revival - it happens or it doesn't Job is to "set the table" and make space for the Holy Spirit Example: Great movies evoke genuine tears by accessing real emotions Cheap manipulation feels different Quote: "It's not our job as Christians to manipulate. It's our job possibly to evoke, to say, 'I'm going to set the table. I can't control the Holy Spirit.'" 3. The Liturgy Issue Modern Church is "Liturgically Malnourished" Liturgy = order of service (not an outdated term) Modern church handles joy and praise well Missing: contemplation, confession, lamentation, reflection Lost practices: prayers of confession, prayers of the people Carey's Confession Presbyterian background included prayers of approach and confession As church became attractional, prayer became "just an opportunity to clear the set for the sermon" Regrets thin prayers: "God, it's so good to be here today. We thank you so much. Amen." Quote: "It's like confess your sins to one another and you will be healed. We don't do that anymore. What if we did that?" Not Either/Or, But Both/And Keep good lighting, sound, production, and musicians who can play Add breathing room, texture, color, tone, mood Use liturgical calendar and historic practices adapted to modern context Don't approach Sunday as "slots to fill" Creative Freedom 52 Sundays = 52 blank canvases Already do this well at Easter and Christmas Can be more creative without confusing people Example: Good Friday Service Ended in darkness with no announcement Faded to black and stayed there People sat in uncomfortable silence, then slowly left "I wanted them to feel that discomfort... if you can even get a small sampling of that" Easter Sunday picked up in darkness, then sunrise/resurrection 4. Live Streaming Strategy Who Should Live Stream? Not every church needs to live stream everything Need good musicians to sound great online (around 400-500 attendance to have talent base) Need separate mix for online vs. in-house Poor production = "school play" - only interesting to those directly involved Quote: "A lot of churches, and these are well-meaning, beautiful Christian people. If you don't have the talent in production or in worship, you sound like a school play." Alternatives Stream just the message On-demand after, mixed in post-production Audio only if video isn't good Consider what strangers stumbling on feed would think The Discovery Argument Pre-COVID minority of churches streamed Now "everybody you want to reach is online" "All of non-Christian America, all the nuns, all the duns, all the atheists, all the agnostics, they're on the internet" Can't remember last time truly unchurched person hadn't watched online for weeks/months before visiting The New Foyer Online is now the foyer, not the physical lobby People investigate online before visiting By the time they show up, they're ready to go "further, faster" "They've already done their investigating. They've already asked ChatGPT all the questions" 5. Practical Service Design Handling Growth Pressure Multiple services create pressure to program everything tightly Solution: Trim 5 minutes from sermon Do 60-minute service with breathing room between Create more lobby/connection space Leverage outdoor space (if climate allows) Worship Set Strategy Don't need extended mix of everything Maybe two songs and a tag instead of three full songs "Sit in the tag for a while" Find the high-impact moments (example: bridge of "How Great Is Our God") Get to what matters, like talent shows do 90-second versions Quote: "You don't have to do the extended mix of everything, the seven minute version, do the tag. That would be great. Space is something that you can do in three minutes if you know how to do it well." Service Flow Examples Don't make people stand and greet (where else does that happen?) Have emotionally intelligent people on doors, not just available people Greet people the way THEY want to be greeted Consider kids moments, announcements, communion as natural transitions Call to commitment/involvement comes sooner now than 10 years ago 6. Online Presence Best Practices Website Design Design for new people first Show service times and location prominently (mobile friendly) Staff page is #3 most viewed - people want to see "are there people like me?" Use accurate photos (don't show 27-year-olds if congregation is 70+) Show actual diversity if you have it Quote (Seth Godin): "Culture is people like us do things like this. So what people are looking for, are there people like us?" Content Strategy Lead with best sermons, not just latest Most popular videos should be easy to find People don't care if it's from 2 years ago (still watching The Office) Have robust FAQ section for unchurched questions Position yourself for lost people, not just members 7. The Current Moment The Harvest is Ripe People are seeking more than maybe in past decade or two Culture is saturated with production - not the competitive edge anymore Mental health crisis caused by social media People desperate for something real What to Do Pray for it (spiritual activity) Make newcomer journey easy Take them somewhere when they show up Go deeper faster - they're ready Quote: "People come to church looking to find God, but sometimes all they find is us. They found a really cool song, they found a really great message, but they didn't actually find God in the midst of it." Give Them Meat Reference to Tara-Lee Cobble and The Bible Recap Provide historical context (helps Christians AND non-Christians) Don't be afraid to go deep on sin, gospel, redemption Write/speak in accessible "street Greek" like the New Testament Example Opening: "Hey, we're going back 3000 years. And there was a guy named David who was King of Israel. He was trying to keep the kingdom united because there was a north and a south. You can relate to that. These are divided times..." Quote (Tim Keller): "It's worse than you can possibly imagine and better than you can possibly dream." 8. Leadership Advice For Young Church Staff (25-40) Navigating Frustration with Leadership Write down actual issues you're facing (budget, staffing, expertise) Present respectfully, thoughtfully, submissively Good leaders will either provide resources or adjust priorities Identifying Toxic Culture Unrealistic expectations Unsympathetic to staff needs Expects 60-hour weeks with no life Toxic leader will get mad/defensive when approached Options in Toxic Environment Respectfully approach and share difficulties Accept the glass ceiling and stay Build healthy team within unhealthy body (temporary solution) Leave - "unhealthy bodies drive out healthy cells" Interview Questions for New Positions Ask to talk to current staff (not the pastor) Ask to talk to FORMER staff Find out who left and why Read Google reviews Have meals/experiences together (reveals character under pressure) Quote: "Ask around, ask if you have permission. Don't ask the pastor. Don't ask the pastor. Are you healthy? The toxic people, 'I'm so healthy.'" 9. Team Building & Growth Hiring Philosophy Only hire A players C players: you know immediately (late, unmotivated, incomplete work) - should be gone B players: good but not great - "it's too bad but we'll survive" A players: if they quit you'd need 3 people to replace them Quote (Netflix): "Adequate performance gets you a generous severance package." A Player Test If they knocked on the door saying "this is my last day," how do you react? C player: "Thank goodness, now I don't have to fire them" B player: "Too bad but we'll survive" A player: "Grabbing the waste basket and throwing up" Growth Wisdom Don't settle on staff because you're panicking Will eventually become bloated with no profit Profit = "permission to do this again tomorrow" (Seth Godin) Most businesses fail not from lack of vision but lack of cash Use tools like Working Genius to find right fit Don't just find A players - find A players with gifts your team needs Cultural Values Write them down and review regularly Ritz-Carlton: 26 values, reviewed 2-3 daily in team meetings Use to evaluate: "Where are we winning/losing with our values?" Catch team members exemplifying values Values help instill culture as org chart grows 10. Upcoming Projects Carey's New Book Topic: AI and the Future Church Thesis: "As the world becomes more artificial, we need to become more human as Christians" Church's future direction is human connection Expected publication: 2026 Latest Book "At Your Best" - about time, energy, and priorities Notable Statistics & Data Points 72% of teenagers have tried AI chatbots 31% prefer AI companionship to human companions Pre-COVID: minority of churches streamed services Can't recall single unchurched person who didn't watch online for weeks/months before visiting Around 400-500 attendance: churches start having talent base for good production 80-95% of church growth in America is conversion growth (not transfer) Top 3 website pages: Homepage, Messages, Staff/About Production Quality Basics Good Enough to Stream Great singing (doesn't need to be phenomenal) Decent lights Pretty good mix Can work with church of 150-200 with good coaching Everything else can be helped with technology Bare Minimum Great guitarist + great vocalist = "off to the races" Don't feel pressure to have full mediocre band Add musicians as you find/afford great ones Practical Takeaways Create space in services - silence, breathing room, sensitivity to the room Recover lost liturgical practices - confession, lamentation, contemplation Go deeper faster - people are ready for meat, not just milk Design for online discovery - unchurched people are investigating you Lead with best content - not just latest content Only hire A players - don't panic hire when growing Build real human connection - counter to increasingly artificial world Make newcomer journey easy - they're ready to engage quickly Be creative with 52 Sundays - not just slots to fill Focus on encounter over entertainment - production supports experience, doesn't replace it Questions for Further Reflection How can we create more space for confession in our services? What would it look like to "evoke" rather than "manipulate" in worship? Are we positioning our online presence for unchurched discovery? Is our production supporting encounter or replacing it? What emotions are people carrying into our services, and how do we acknowledge that? Are we moving too fast for the Holy Spirit to work? Memorable Quotes "I don't think people are looking for hype. They're looking for hope." "People aren't looking for more information. They're looking for presence, not just presentation." "The internet is really good at information, especially with AI. You want to know anything, you can find out anything, but the internet can't really facilitate an encounter." "It's not our job as Christians to manipulate. It's our job possibly to evoke." "Where else are you going to get silence? You don't get it unless you're in church." "If you don't have the talent in production or in worship, you sound like a school play." "Everybody you want to reach is online." "Your foyer has moved online." "People come to church looking to find God, but sometimes all they find is us." "As the world becomes more artificial, we need to become more human as Christians." "Adequate performance gets you a generous severance package." "Profit is permission to do this again tomorrow."

LISTEN and SUBSCRIBE on:Apple Podcasts: https://podcasts.apple.com/us/podcast/watchdog-on-wall-street-with-chris-markowski/id570687608 Spotify: https://open.spotify.com/show/2PtgPvJvqc2gkpGIkNMR5i WATCH and SUBSCRIBE on:https://www.youtube.com/@WatchdogOnWallstreet/featured  Welcome to another edition of Watchdog's Lessons in Real Estate, where location, policy, and incentives actually matter.In this episode, we break down:• Why luxury condos in Portland are being slashed by 50%• How one-bedroom Ritz units fell from $1.7M to $600K• Why the idea of a “national housing market” is pure nonsense• How government policy destroys real estate values city by city• Why rent control leads to slums, not affordability• How New York's 3% rent cap is bankrupting landlords• Why bankrupt owners don't fix buildings — they can't afford toAnd how eviction moratoriums permanently broke rental markets.

ALSO: Proposed New Rules for Indiana SNAP Beneficiaries... Kosciusko County Auto Parts Company Shutting DownSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

INTRO (00:24): Kathleen opens the show drinking a 412 American Lager from the Springfield Brewing Company. She reviews her holiday season with family, fishing on Christmas Day in the Ozarks and day drinking with her cousins in Nashville for New Years.    TOUR NEWS: See Kathleen live on her “Day Drinking Tour.”   COURT NEWS (26:04): Kathleen shares news of Taylor Swift's “The End of An Era” docuseries success, Snoop Dogg performed a successful Christmas Day halftime show, and Post Malone performed outside of Posty's Bar in Nashville on New Year's Eve in Nashville.    TASTING MENU (5:01): Kathleen samples Wonder Cream Filled Chocolate Cupcakes, Dill Pickle Flavored Wonderful Pistachios, and Tasty Nate's Beef Tallow Game Day BBQ Fried Chips.    UPDATES (46:21): Kathleen shares updates on Meghan Markle's latest publicity issue, Take Back Power hits the Ritz Carlton in London, and the Louvre installs security bars.   FRONT PAGE PUB NEWS (54:44): Kathleen shares articles on the New York Times Top 5 Comedy Special to watch during the 2025 holidays, the possible serial killer in Houston has been active, Italy isn't ready to host the Olympics, Southwest Airlines experiences financial issues despite ending its free bag policy, Bonnaroo 2026 and Stagecoach 2026 headliners are announced, the Kansas City Chiefs are moving to Kansas, Michigan is cracking down on ticket bots, and Nostradamus and Baba Vanga's 2026 predictions are revealed.    HOLY SHIT THEY FOUND IT (54:05): Kathleen reads about an extremely rare flat-headed wild cat caught on camera in Thailand.    WHAT ARE WE WATCHING (43:45): Kathleen recommends watching “Members Only: Palm Beach” on Netflix.    FEEL GOOD STORY (1:26:02): Kathleen shares a story about a king penguin named Lala who became a local celebrity in Japan. 

Join Steve Turk on The Hospitality Mentor Podcast, where he delves into the career journey of Darragh McGillicuddy, founder of McGillicuddy Hospitality. Discover insights from Darragh's leadership roles in renowned organizations like Ritz-Carlton and Royal Caribbean, as well as his transition into the entrepreneurial world. Learn about the evolution of the hospitality industry, the importance of leadership development, and how Darragh's company is setting new standards in hospitality training. This episode is packed with valuable lessons for anyone passionate about hospitality management and leadership.00:44 Sponsor Spotlight: Lodgify - The Ultimate Hospitality Management Tool01:38 Guest Introduction: Dara McGill Cuddy of McGill Cuddy Hospitality02:36 Dara's Early Days in Hospitality04:16 Family Legacy: The Story of Bally Garry House07:21 Hospitality Education: Shannon College of Hotel Management09:28 Career Journey: From Ireland to Ritz Carlton14:20 Ritz Carlton Experience: Culture and Empowerment19:15 Transition to Cruise Industry: Joining Royal Caribbean23:42 The Evolution of Cruise Ship Deployment24:16 Royal Caribbean's Innovative Approach25:14 Transitioning to Food and Beverage Management26:23 Specialty Dining and Concept Development29:36 Leadership and Succession Planning33:12 Starting an Entrepreneurial Journey35:21 Building a Global Hospitality Training Business40:47 Future Plans and Industry Insights43:14 Advice for Aspiring Hospitality Professionals

Dr. Paul White is a psychologist, author, and speaker who “makes work relationships work.” He has written articles for and been interviewed by the BBC News, Business Week, the New York Times, Fortune.com, Fast Company, and Forbes.Dr. White is the coauthor of the best-selling book, The 5 Languages of Appreciation in the Workplace, which has sold over 600,000 copies (written with Dr. Gary Chapman, author of the #1 NY Times bestseller, The 5 Love Languages) and has been translated into 25 languages.Additionally, their online assessment, the Motivating By Appreciation Inventory, has been taken by over 450,000 employees worldwide and is available in multiple languages.As a speaker and trainer, Dr. White has taught around the world, including North America, Europe, South America, Asia, and the Caribbean. His expertise has been requested by PepsiCo, Microsoft, NASA, L'Oreal, The Ritz-Carlton, and numerous other multinational organizations.Get the book, “The 5 Languages of Appreciation in the Workplace”, check it out by clicking on this link: https://www.appreciationatwork.com/books/5-languages-appreciation-workplace/ Connect with Dr. Paul White:Website: www.appreciationatwork.com Facebook: https://www.facebook.com/appreciationatwork Twitter: https://twitter.com/drpaulwhite LinkedIn: https://www.linkedin.com/company/5-languages-of-appreciation-in-the-workplace TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152

Scott and Crew talk about Aaron Rodgers, Miami Dolphins, Terrell Williams, Darnell Savage, and Much More. #russellwestbrook #paulpierce #timduncan #nba #macjones #adreianmartinez #nfl #germany #mcdonalds #miamidolphins #darrenwaller #giannisantetokounmpo #ritzcarlton #samoa #mikevrabel #terrellwilliams #michaelmalone #likeminded #damonlillard #portlandtrailblazers #detroitlions #tateratledge #darnellsavage #washingtoncommanders #jacksonvillejaguars #jasonkidd #prostatecancer #nike #jaramijagr #mentalhealth #patmahomes #kyleshanahan #bakermayfield ##samdarnold #brockpurdy #lambeaufield #pittsburghsteelers #miketomlin #brettfavre #alabamacrimsontide #liamcoen #ibm #maurkehastings #dnatesting #frankragnow #georgiabulldogs #bradholmes #dancampbell #jaredgoff #johnmorton #aatonglenn #benjohnson #calebwilliams #brianbranch #kerbyjoseph #davedoeren #brandanmalone #electronictravelautorization #eta

Episode 151 of the Award Travel 101 podcast, hosted by Angie Sparks and Joseph Petrovic, covers a wide range of travel and points news before diving into a full recap of ZorkFest. In the news segment, the hosts discuss Mesa unexpectedly shutting down accounts, changes to the Ritz-Carlton card's lounge guest policy, JetBlue's new Terminal 5 lounge with very limited access, and concerns around a Cathay Pacific transfer devaluation from Amex Membership Rewards. They also highlight year-end checklist reminders, such as expiring credits, point pooling, and spending thresholds. Angie and Joe share recent bonuses, card closures, and points earned, along with detailed trip updates involving Vegas, Japan, Orlando, Phoenix, and upcoming meetups.The main topic centers on ZorkFest, a unique event that blends traditional travel rewards with casino loyalty programs. Held at the M Resort in Henderson, Nevada, ZorkFest attracts attendees interested in high expected value opportunities, cost-effective stays (including bookings with Choice points), and hands-on learning through labs and live gaming experiences with experts. Both Angie and Joe recount their flights, hotel experiences, and why the event stands out: strong presenters, opportunities for new players, and a focus on maximizing rewards across both travel and casino ecosystems. The hosts note that the event just wrapped up and is likely to return next year.The episode wraps with miscellaneous trip highlights, community connections, and a “Tip of the Week” emphasizing adaptability. Joe stresses that points and miles opportunities are constantly changing, with earning avenues and redemption paths frequently disappearing. The key takeaway is to stay flexible, plan ahead, and be ready to pivot strategies as programs evolve—an especially timely reminder given the rapid changes discussed throughout the episode.Episode links:Mesa ShutdownRitz Lounge AccessJetBlue JFK LoungeCathay DevaluationWhere to Find Us The Award Travel 101 Facebook Community. To book time with our team, check out Award Travel 1-on-1. You can also email us at 101@award.travel Buy your Award Travel 101 Merch here Reserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026 Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card! Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.

В конце года мы вспоминаем любимые интервью 2025. Этот эпизод стал самым популярным у наших слушателей. История Валерия Свердлина, мельбурнского архитектора, который работал над проектами Federation Square, Crown Casino и банка ANZ, а также отеля Ritz Carlton в Сингапуре и многочисленных частных домов в Мельбурне.

Storytelling through Life's Lowest PointsThe moment your voice catches and your chest tightens can feel like the end of your story. For Lauren, it became the beginning. After a postnatal mental health break that made everyday conversations feel impossible, she chose help—counseling, integrative care, and small, steady choices that made life breathable again. That path led her to study aromatherapy seriously, blend with intention, and build Essence One around a simple idea: one honest breath can change a day.We walk through the real climb. Early farmers markets and $30 days. A State Fair booth that forced a leap from “after hours” to full-time. National retail that looks shiny from the outside, and why the spa world—Waldorf Astoria, Ritz-Carlton, Four Seasons—was the right fit because it could hold both story and experience. We get specific about missteps too, like the 150,000 bottles ordered on a verbal yes, and the contract lesson that followed. Throughout, Lauren keeps the claims grounded: aromatherapy doesn't cure anxiety or depression; it's a tool alongside therapy, medication, sleep, and movement that invites a deeper inhale when you need it most.This is also a family story. Hiring her husband. Opening a retail shop inside the Disneyland spa. Teaching teens to shrink-wrap, sell, and take pride in work. Noticing when “lazy” is really misalignment—too much caffeine, too little sleep—and drawing new boundaries. We talk about storytelling as strategy and service, supporting teen mental health clubs through Bring Change to Mind, and the quiet role of faith when anxiety spikes before cameras or sales calls: prayer, music, breath, repeat.If you're a mother building a business, or a founder craving less noise and more presence, this conversation offers practical strategies, honest tradeoffs, and a reminder to define your own success. Subscribe, share with a friend who needs a calmer blueprint, and leave a review to help more moms find their breath and their path.Resources:Simon Sinek: https://simonsinek.com/Book: No Mud, No Lotus: The Art of Transforming SufferingConnect with Lauren:Website: Essence OneEmail: info@essenceone.lifeIG: @essenceonelifeTikTok: @essenceonelifeFacebook: Essence One LinkedIn: Lauren VanscoyContact the Host, Kelly Kirk: Email: info.ryh7@gmail.com Get Connected/Follow: The Hue Drop Newsletter: Subscribe Here IG: @ryh_pod & @thekelly.tanke.kirk Facebook: Reclaiming Your Hue Facebook Page CAKES Affiliate Link: KELLYKIRK Credits: Editor: Joseph Kirk Music: Kristofer Tanke Thanks for listening & cheers to Reclaiming Your Hue!

In this episode of Quality Living With Peaceful Support, host Amanda Whittemore interviews Chef Austin, who shares insights from his career at top establishments like the Four Seasons, Ritz-Carlton, and the Tu Tu' Tun Lodge on the Rogue River. They discuss Amanda's bold approach to getting hired, Austin's conflict resolution skills, and the importance of preparation and adaptability in the kitchen. Austin highlights the value of recognizing employees' strengths, learning from failures, and fostering creativity. He defines quality as delivering thoughtful, memorable experiences that build loyalty and finds peaceful support through nature and supportive relationships. The conversation explores how strong leadership and a nurturing environment contribute to both personal well-being and professional excellence. Host: Amanda Whittemore; Producer: Amanda Whittemore The opinions expressed here are those of the individual participants. Curry Coast Community Radio takes no position on issues discussed in this program. If you enjoy this program and want to hear more like it, consider supporting Curry Coast Community Radio. Here’s How.

Hosted by David and Nycci Nellis. On today's show: · Monica Evans, beverage director, the Coquito Bar, a tropical holiday cocktail oasis inside La Cosecha in the Union Market District; · Joy Johnson, director of visitor experience at the fabulous Folger Shakespeare Library, with inside news about all the cool stuff happening there across the holidays during the 2nd Annual Folger Frost Fair and lots more; · Sarah the Elf. North Pole native. ‘Nuff said. And, oh yeah, there's a big holiday light show and festival up in Baltimore. She tells us all about it; · Equal billing for some among us who don't celebrate Christmas, but who also have a cool holiday this time of year! Josh Saltzman is co-owner at the Juneberry Garage. We had Juneberry's Chris Powers in last week. Josh is also co-owner at Ivy and Coney, where they're about to celebrate their 9th Annual Hannukah pop-up bar, called Chai-vy and Cohen-y. Josh is here without his mishpocha but … with all the deets;l · Elena Johnson is the D.C. and Maryland market lead for The Macallan. She's in with news about The Macallan's newest venture here, The Snug. It's D.C.'s new whisky lounge, open now -- and only to be found at the Ritz-Carlton, Washington D.C.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, you'll learn how a single Ritz-Carlton philosophy can transform the way financial advisors build trust, deepen loyalty, and create unforgettable client experiences. You'll hear real examples of small but meaningful moments that turn mistakes into connection, empower your team, and elevate your brand far beyond portfolios and planning tools.You'll also discover how giving your team simple freedom, creativity, and a small monthly “surprise & delight budget” can turn everyday interactions into lasting loyalty, referrals, and genuine client love. From laptops delivered across town to coffee sent with a smile, this episode reminds us that great client experience isn't about perfection — it's about how you make people feel ✨.I hope you enjoy this new format and I look forward to delivering super fast tips & tricks with you! You can also watch this Efficient Friday as a video on The Efficient Advisor's YouTube Channel!Learn more about the Group Coaching & Mastermind HERE! Check out The First 100 Days Course: The Advisor's Blueprint for a Remarkable Client Experience HERE!Learn more about Asset-Map financial planning software HERE! Learn more about our sponsor Beemo Automation HERE! Check out the Efficient Advisor YouTube Channel HERE!Connect with Libby on LinkedIn HERE!Successful businesses don't get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.

KCBS Radio's Foodie Chap Liam Mayclem speaks with Executive Chef George Vanyi from The Ritz-Carlton in San Francisco about the tree lighting and the Teddy Bear Holiday Tea at The Ritz-Carlton in San Francisco this holiday season.

Chief Reminding Officer: The Power of Repetition in Your Family If you've ever felt like a broken record as a parent — constantly reminding your kids (or yourself) of the same things over and over — this episode will make you feel a whole lot better. This week, Chris and Melissa talk about something they've been feeling in both their home and business lately: that quiet drift that happens when you stop doing the simple things that actually work. The routines that keep your house running. The systems that make your marriage stronger. The habits that help your family thrive. And the truth they came back to? Most families don't need a brand-new plan… they just need to remember the one they already have. Chris shares a conversation that pushed him to revisit Excellence Wins by Horst Schulze, the cofounder of the Ritz-Carlton. One line jumped off the page: "Great leaders are really just Chief Reminding Officers." At the Ritz, they review the same guiding principles every 21 days — not because people don't know them, but because repetition is what keeps a culture alive. As Chris and Melissa talk through examples from their own home, you'll hear how easy it is to slip into "sloppy" seasons — dishes piling up, routines disappearing, date nights pushed aside. Not because something is wrong… but because we forget what works. Melissa shares why repetition used to feel boring to her — and how she learned to see it as one of the most loving, grounding things you can do for your family. When you remind your kids who they are, remind your spouse what your marriage is about, or remind yourself what your family values… you're strengthening your culture every single time. This episode will make you feel encouraged, not overwhelmed. You'll walk away remembering that you don't need to reinvent your life — you probably already have the tools, rhythms, and values that work. You just need to return to them, repeat them, and keep reminding the people you love most. LINKS: All Links Family Brand!  stan.store/familybrand familybrand.com/quiz familybrand.com/retreats.  Episode Minute By Minute: 00:00 – Recap: Family Brand Blitz and 20th anniversary reflections 01:30 – Introducing today's topic: becoming the Chief Reminding Officer 02:00 – Why repetition and reinforcement are underrated leadership traits 03:00 – The "authentic conversation" that sparked this episode 04:00 – Lessons from Excellence Wins and the Ritz Carlton's 21 rules 05:30 – "Ladies and gentlemen serving ladies and gentlemen" — defining culture 06:30 – Why repetition sustains identity better than constant reinvention 08:00 – Applying business lessons to family life 09:00 – How Family Brand uses corporate exercises to shape home culture 10:00 – Responding to the "we need something new" mindset 11:30 – The real fix for "sloppiness" in teams and families 12:30 – Why date nights and routines matter more than new ideas 13:30 – How small sacrifices lead to peace and structure 14:30 – The "Family Works When…" and "Marriage Works When…" exercise 15:30 – Writing down what makes your family thrive 16:30 – Reinforcing vs. reinventing: the real job of leadership 17:00 – Melissa's insight: learning to love the act of reminding 18:00 – Final takeaway: stop fighting repetition — embrace it as the path to peace

In this episode of Award Travel 101, hosts Angie Sparks and Mike Zaccheo dive deep into the Marriott Bonvoy rewards program. They explore the program's extensive hotel network of over 8,900 properties across 34 brands, ranging from budget-friendly Fairfield Inn to luxury Ritz Carlton. The hosts break down the elite status tiers, highlighting that Platinum status offers the most meaningful benefits, including room upgrades, free breakfast, and guaranteed 4 PM late checkout.The discussion covers Marriott Bonvoy credit card strategies, noting the various cards from Amex and Chase that offer elite night credits and status. They candidly discuss the program's pros and cons, praising its wide footprint and diverse property range while critiquing issues like resort fees on award stays and less-than-impressive benefits for lower-tier status levels. The episode concludes with a key tip: focus on loyalty strategies that genuinely work for your personal travel needs, rather than getting caught up in status-chasing hype.Where to Find Us The Award Travel 101 Facebook Community. To book time with our team, check out Award Travel 1-on-1. You can also email us at 101@award.travel Buy your Award Travel 101 Merch here Reserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026 Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card! Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.

New Orleans isn't just a destination; it's an experience. From the sound of live jazz to the charm of its architecture, every corner offers something special. In this episode of IADC Speaks, we take you to this storied and soulful city which will host the 2026 Midyear Meeting from February 8 to 12 at The Ritz-Carlton, New Orleans. Join Host Rebecca Weinstein Bacon as she chats with the 2026 Planning Team – Dominic Campodonico, Matt Stitham, Jason Rose, Leslie Rose, Mark Hansen, and Stacie Hansen – as they share what makes this meeting and vibrant city standout. Get a sneak peek into everything the meeting has to offer and why you won't want to miss this bespoke experience.

WBZ NewsRadio’s Emma Friedman reports.See omnystudio.com/listener for privacy information.

This inspiring conversation with Luciano D'Iorio reveals how discipline, service, and personal transformation can reshape every part of your life and career, offering powerful lessons in leadership, resilience, and creating unforgettable client experiences.See full article: https://www.unitedstatesrealestateinvestor.com/the-calculated-journey-that-transforms-everything-with-luciano-diorio/(00:00) - Welcome back, meet Luch, and Montreal eclipse road trip(03:31) - How Luciano fell into commercial real estate in Montreal(06:11) - Treating the whole office as a team and early collaboration lessons(07:42) - Discovering he is a broker at heart and surviving 2008(10:17) - Losing 100 pounds and setting new health goals as a broker(13:52) - Stress relief, nutrition, and fighting the easy comforts of modern life(16:58) - Broker mental health, transaction stress, and remembering that health comes first(18:29) - Using a flexible schedule to give back and build a holistic life(20:48) - Choosing causes you truly care about instead of padding a resume(22:37) - Habitat for Humanity sites, getting your hands dirty, and seeing projects through(23:28) - Serving in soup kitchens and recognizing the working poor(24:16) - Advice to new agents on weathering storms and surviving first deal failures(28:44) - Curating your inner circle and avoiding energy drainers(29:14) - Three golden nuggets solve problems, be of service, and look in less obvious places(31:21) - The New Gold Standard and treating clients like Ritz Carlton guests(33:05) - Disney magic, memorable experiences, and going the extra mile for clients(34:31) - Where to follow Luch and his spotlight on Montreal entrepreneurs(35:23) - Show wrap-up, subscribe reminder, and legal disclaimerContact Luciano D'Ioriohttps://www.cdnglobal.com/https://www.facebook.com/luciano.diorio.1/https://www.instagram.com/luchdiorio/https://www.linkedin.com/in/lucianod1/If Luciano D'Iorio's story reminded you how powerful purpose can be when you live it every day, carry that energy into your next step and keep building boldly. For more inspiration, visit https://reiagent.com

About Kyle M.K.Kyle M.K. is an Executive Strategy Advisor, keynote speaker, and best-selling author based in Austin, Texas. As Indeed's Senior Talent Strategy Advisor, he helps employers navigate the future of work—simplifying complex labor market challenges and inspiring people-focused leadership. His book, The Economics of Emotion, explores how emotional intelligence drives business success. Before Indeed, Kyle founded The Heart Company, where he helped global brands like The Ritz-Carlton, Uber, and Disney elevate brand loyalty through emotionally centered strategies. He also led ventures such as Human Planet and No. 4 St. James, combining data, storytelling, and design to humanize business experiences. With roots at Apple, where he shaped retail training and technology, Kyle's career centers on one mission: making work more human.Things You'll Learn: Retention begins long before a new hire's first day, authentic communication and realistic expectations set the foundation for longevity.Feeling underappreciated by supervisors is one of the most unique and powerful drivers of burnout in healthcare.Leadership empathy directly shapes workplace culture; when senior leaders lack compassion, it cascades down the organization.Transparency in job postings and work environments helps reduce turnover by aligning expectations with reality, thereby fostering a more effective work environment.Treating healthcare teams as communities rather than machines fosters a sense of belonging, purpose, and ultimately, better patient care.Resources:Connect with and follow Kyle M.K. on LinkedIn.Follow Indeed on LinkedIn.Visit Indeed's website.Get a copy of Kyle's book, The Economics of Emotion, here.Read Indeed's Pulse of Healthcare 2024 here.Read Indeed's Pulse of Healthcare 2025 here.

You can find Chilewich placemats all around the world in some of the best hotels and restaurants out there, like Le Bernardin and the Ritz-Carlton, but this home goods company has stayed true to its Made in Georgia roots since its founding in 2000. Here's how the Martha Stewart-approved company has integrated technology from design through production to set the table for success.

Lisa Holladay is the first Chief Experience Officer at TIGER 21, where she crafts learning, access, and connection for a global community of ultra-high-net-worth, largely first-generation entrepreneurs. Formerly the global brand leader for The Ritz-Carlton and a luxury portfolio lead at Marriott, Lisa brings a rare guest-centric lens to designing unforgettable moments online and off. Susan and Lisa talk about privacy, personalization, and peer-to-peer power. What You'll Learn About: • How Shakespeare and student teaching shaped Lisa's storytelling superpowers • The pantyhose policy heard 'round the world • Why "over-engineered" hotel rooms (hi, mystery nightlights) kill delight • Turning virtual events from sleepy streams into sparky, small-group salons • TIGER 21's Learn–Access–Connect framework for members who "have everything" • Designing money-can't-buy moments (like lunch on a Costa Rican cane-sugar farm) • Hosting without being subservient: "ladies and gentlemen serving ladies and gentlemen," updated • Measuring what matters: retention, sold-out events, and the "you can feel it" factor • The next luxury frontier: invisible security and privacy as core experience • Breaking the ballroom mold—escaping the sea of sameness in event design Our Top Three Takeaways 1. Storytelling and Empathy Are the Heart of Hospitality Lisa traces her career from Shakespearean acting to luxury marketing, showing that storytelling, performance, and understanding your audience are universal skills. Whether crafting a brand narrative or leading a guest experience, she believes the best hospitality professionals think like empathetic storytellers—anticipating needs, creating emotional resonance, and delivering "the right kind of drama." 2. Exceptional Experiences Are Built on Authenticity and Human Connection From Ritz-Carlton to Tiger 21, Lisa emphasizes that the most meaningful luxury isn't opulence—it's authenticity, access, and connection. At Tiger 21, she and her team design "money-can't-buy" moments that surprise even ultra–high-net-worth members, like an unglamorous but deeply human visit to a family-run cane sugar farm. Whether at a five-star resort or a midmarket hotel, she believes memorable experiences come from personal touches, genuine local insight, and small gestures that foster belonging. 3. The Future of Luxury Is Privacy, Security, and Individualization Lisa predicts that true luxury will soon be defined by safety and discretion as affluent travelers become increasingly protective of their digital and physical privacy. She calls on the industry to go beyond superficial personalization and cookie-cutter design—to innovate around invisible service, security, and emotional intelligence. Her "magic wand" wish is to see hospitality move away from sameness and toward transformative, one-of-a-kind experiences that feel both safe and singular. Lisa Holladay on LinkedIn https://www.linkedin.com/in/lisaholladay01/ TIGER 21 https://tiger21.com/ Other Episodes You May Like:  165: Purple Flower Luxury with Florence Li https://www.topfloorpodcast.com/episode/165 210: Six Months at the Waldorf with Josh Kremer https://www.topfloorpodcast.com/episode/210 29: Buzz Sawed Tables with Marc Eliot https://www.topfloorpodcast.com/episode/29

In this episode of The Distribution, host Brandon Sedloff sits down with Wade Madden, CEO of Olympus Property, for a deep dive into operational excellence and culture-driven leadership in multifamily real estate. Wade shares how his background in risk management and entrepreneurship shaped his disciplined yet people-first approach to scaling Olympus into one of the largest vertically integrated owner-operators in the country. He unpacks how being “operator first” translates into performance, why culture is a true driver of alpha, and how technology and AI are augmenting—not replacing—the human element that powers great property management. They discuss: • How Olympus scaled to 36,000 units and $9B in assets through a people-first operating model • The role of servant leadership and company culture in creating lasting operational alpha • Why bottom-up budgeting and direct feedback from property teams drive better performance • How Olympus integrates AI and technology to empower, not replace, on-site teams • Lessons from partnering with the Ritz-Carlton to elevate customer service across the portfolio • The current state of multifamily fundamentals, supply trends, and the outlook for 2026 Links: Wade on LinkedIn - https://www.linkedin.com/in/wade-madden-73444646/ Olympus Property - https://www.olympusproperty.com/ Brandon on LinkedIn - https://www.linkedin.com/in/bsedloff/ Juniper Square - https://www.junipersquare.com/ Topics: (00:00:00) - Intro (00:01:40) - Wade's background and career (00:04:07) - Scaling Olympus Property: Operations and growth (00:11:13) - Capital structure and investment strategy (00:16:13) - Operational excellence and team culture (00:28:34) - Staffing challenges in property management (00:29:33) - Vertical integration and control (00:30:17) - The importance of company culture (00:34:19) - Leveraging AI in property management (00:39:57) - Customer service excellence with Ritz-Carlton (00:47:48) - Market trends and future outlook (00:57:55) - Conclusion and contact information

Episode Overview In this inspiring episode of The John Kitchens Coach Podcast, John Kitchens sits down with Connie Alexander, a powerhouse real estate leader who built a luxury brand from humble beginnings. From growing up in Section 8 housing to closing multimillion-dollar homes, Connie's journey is a masterclass in perseverance, mindset, and standards. Connie opens up about her early struggles, how she turned survival into success, and why luxury isn't about price—it's about process, presentation, and service. Together, she and John explore what it means to lead with integrity, build a lasting brand, and hold yourself to an elite standard, no matter your market. Whether you're breaking into luxury, rebuilding your confidence, or striving to elevate your business, this conversation will leave you inspired and ready to redefine your standards of success. What You'll Learn in This Episode From Humble Beginnings to High Standards How growing up with limited resources shaped Connie's work ethic and drive. The shift from proving yourself to making your family proud. Why your story—not your starting point—defines your brand. Breaking into Luxury Real Estate The "aha" moment that led Connie to launch her luxury brand. How to market luxury by decision, not by price point. The mindset difference between chasing status and living by standards. Luxury Starts with Service Training agents to think, act, and communicate at a luxury level—first. Why "luxury" is a mindset of excellence and precision, not just listings. How process, consistency, and attention to detail create a Ritz-Carlton experience in every transaction. Mindset, Faith, and Resilience How survival moments built the confidence to thrive in any market. Turning fear into fuel—and using adversity as a platform for growth. Why faith and gratitude are Connie's daily business practices. Creating a Culture of Excellence The book that shapes Connie's leadership philosophy: The Nordstrom Way. How Gandhi's quote on belief, values, and destiny became her team's mantra. Why consistency and clarity are the ultimate luxury brand builders. Luxury Market Trends The rise of wellness-focused, lifestyle-driven luxury homes. How affluent buyers are prioritizing health, technology, and entertainment spaces. Why marketing luxury now means showcasing lifestyle, not just square footage.   Resources & Mentions JohnKitchens.coach – Executive coaching and leadership resources for agents. The Nordstrom Way by Robert Spector – Lessons on world-class customer service. The Culture Code by Daniel Coyle – Creating connected, high-performing teams. The Strangest Secret by Earl Nightingale – On mindset and personal transformation. Working Genius by Patrick Lencioni – Identifying your leadership strengths.   Final Takeaway Luxury isn't about status—it's about standards.  It's about serving with excellence, living with gratitude, and creating experiences that elevate everyone involved. "We train luxury first, because excellence should be the standard for every client, not just the elite few." - Connie Alexander Connect with Us: Instagram: @johnkitchenscoach LinkedIn: @johnkitchenscoach Facebook: @johnkitchenscoach   If you enjoyed this episode, be sure to subscribe and leave a review. Stay tuned for more insights and strategies from the top minds. See you next time!

When it comes to hotel knowledge, it's not about knowing which property is “the best”—it's about understanding the differences and trade-offs that help you guide each client to the right fit. In this special crossover episode from The Hivemind Podcast, Whitney models how to have smarter, more strategic hotel conversations with fellow travel advisors Michelle Orr of Master Travel and Andrea Duvall of Andrea Duvall Travel Design.They compare six hotels in Grand Cayman—from the design-forward Hotel Indigo and lively Palm Heights to the classic luxury of the Ritz-Carlton—sharing what truly exceeds expectations, where the trade-offs lie, and which clients each property serves best. This conversation is a masterclass in how thoughtful hotel comparisons can elevate your credibility, strengthen client trust, and transform the way you sell destinations.Explore more hotel comparison and destination deep-dive episodes on The Hivemind Podcast at thehive.travel/podcast

There’s a term in psychology that also applies to marketing. It’s called “The Halo Effect.” It refers to how we can make sometimes incorrect assumptions based on a collection of pieces of information. For a business case study let’s take a look at a lighting company that was founded in the UK in 2015, called Tala. Tala designs and sells lighting fixtures that are elegant, environmentally friendly, focused on sustainability - they’re able to be repaired, and if they have to be discarded they’re recyclable – and they’ve been featured in Architectural Digest. The company has an international reach, is widely admired, and is financially successful. The Halo Effect would have us believe their lighting fixtures must be exclusive and expensive, and the company must have its eye firmly on profit. Well, the truth is somewhat different. Tala is what’s called a B-Corp – it’s a registration given to companies that focus on using business as a force for good, striving for inclusive, equitable, and sustainable economic practices. And Tala’s lighting fixtures are inexpensive – you can find them online at Wayfair. And, to complete the expect-the-unexpected list of circumstances at Tala, the Chairman of the Board of this innovative and progressive company is New Orleanian, Anthony Robins. We can make incorrect Halo Effect type generalizations about other businesses too. For example, when we hear “Wedding Reception Venue” we typically picture a high-school-gym kind of vibe, with a stage for a band or DJ. When we hear “Hotel,” we expect it to be something between a Holiday Inn and the Ritz Carlton – the only difference being the amenities and the cost. A local company called Workshop WDXL (pronounced in speech, "W.D 40") is challenging all of these assumptions. The W.D. part of the name is the initials of the team’s principals, Jessica Walker and David Demsey, and XL is forty is in Roman numerals. Some of the Halo-Effect-busting, non-traditional, New Orleans businesses Workshop WD 40 have created are, the wedding venue, Felicity Church, and the hotels and villas, The Syd and The Mitzie. All of these projects have won prestigious architecture and design awards. When we talk about the environmental impact of human activities, we’re generally talking about burning fossil fuel, the use of plastics, pollution from factories and farms, and even the use of AC systems and aerosols. The one thing that does not seem to show up on these lists is lighting. And yet, every single home on Earth that has electricity has multiple light fixtures and lightbulbs. And we know that inefficient bulbs burn more fossil fuels, light pollution reshapes ecosystems, and discarded light fixtures add to the world’s growing mountain of e-waste. One of the core values of Tala is to address these issues - and to package the solutions as elegant, attractive, and affordable light fixtures. Most architects dream about designing cool, quirky, inventive buildings. Most commercial property developers are focused on budgets – bringing projects in on time and as cheaply as possible. Most real estate developers are looking for bells and whistles that will pitch a property as high up the price range as a market will bear. These three goals are often at odds with each other but Workshop WDXL, is juggling all 3 of these balls. Out to Lunch was recorded live over lunch at Columns in Uptown New Orleans. You can find photos from this show by Blake Langlinais at itsneworleans.com.See omnystudio.com/listener for privacy information.

How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience  Shep interviews Lance Gruner, CX expert, keynote speaker, and author. He talks about the intersection of AI and customer experience, the importance of leadership accountability, and key insights from his new book, 10 Things They Hate About YOU: A CX Playbook for Leaders.     This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does artificial intelligence impact customer service interactions?  Why is it important for business leaders to personally experience their own customer journey?  Should companies be concerned about AI replacing human customer service agents?  How can businesses leverage AI to make customer service agents more effective?  Why do broken processes cause customers to leave, and how can businesses address them?  Top Takeaways:    One of the fastest ways to lose customers is to have processes that don't work as they should.   Leaders need to understand what customers go through every day. The best way to do this is to "walk the property," which means experiencing the company's products or services just like a customer would. By seeing things from the customer's point of view, leaders can spot problems and understand where things fall short.  Artificial intelligence is changing customer service. It can make agents smarter by helping them access relevant information faster and deliver more personalized responses. However, it is important to remember that AI is just a tool, not a cure-all. It is only as good as its programming and the system that it is added into.   Make using self-service easy and inviting. When introducing new technology or self-service options, don't just point customers in the right direction. Lead them there and show them how it works. If a customer needs help, solve their problem first, then take a moment to teach them how they could do it themselves next time.   Customer relationships are built on trust. When companies fail to deliver on promises, like missing deliveries or not solving problems, customers stop believing that the company will take care of them. Long-term loyalty is built on consistency, transparency, and trust.   Investing in training for team members pays off because it leads to better service and happier customers. Make sure they are well-versed with your current processes before adding new steps and technology into their workflow.  Small details send big messages about how much a company cares about its customers' experience. Companies that pay attention to every touchpoint, no matter how minor, such as a friendly gesture or easy-to-find information on a website, earn their customers' respect and trust.   Plus, Lance shares a few of the 10 things they may hate about you and  your brand. Tune in!  Quote:   "When done right, using AI can improve speed and accuracy, help with personalization, and give employees more time to focus on high-value work."    About:    Lance Gruner is a seasoned leader with over 30 years of experience in the customer service and hospitality industries. He has helped global companies such as the Ritz-Carlton and Mastercard deliver outstanding customer experiences.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Loodmy Jacques shared his journey from a young immigrant to a top-performing real estate agent. Loodmy discusses his "Jacques 360 System", which includes weekly updates, email communications, and a commitment to providing a Ritz Carlton-level client experience. Next, Loodmy discussed his marketing and lead generation explaining his strategies. Loodmy also provided insights on what agents should look for when joining a real estate team, emphasizing the importance of coaching, track record, and support staff. Last, Loodmy shared his approach to building relationships with other professionals, creating a network of referrals, and providing value to potential clients and partners. If you'd prefer to watch this interview, click here to view on YouTube! Loodmy Jacques can be reached at (561) 678-5584 and loodmy@jacquesrealty.com. This episode is brought to you by Real Geeks and Courted.io. 

In this impactful episode of "Winners Find a Way," host Trent Clark delivers a candid rant packed with personal anecdotes, real-world leadership lessons, and actionable strategies for organizations seeking to deliver excellence and high performance. Broadcasting from the serene lakeside of West Michigan, Trent shares recent frustrations with customer service—from losing his wallet at TSA to awkward coffee shop encounters—and draws powerful parallels between these challenges and organizational leadership. Key themes and topics: Overcoming setbacks: Trent's personal story of lost items highlights resilience and proactive problem-solving. The state of customer service: Why "sorry" isn't enough and how taking true responsibility fosters loyalty. The importance of clarity: How lack of communication in organizations breeds confusion, inefficiency, and mediocrity. Sports as a metaphor for business: Immediate accountability, the cost of letting up, and learning from mistakes in real time. Empowering employees: Lessons from the Ritz Carlton playbook on enabling staff to solve problems—fast. Building high-performance teams: The exponential impact of clear daily huddles, weekly alignment, and rewarding contribution over empty apologies. Mediocrity vs. excellence: Insights on what happens when high performers and mediocre performers collide within organizations. Encouragement for entrepreneurs: Recognizing the uphill battle and spotlighting the rare achievements of businesses that break through to seven figures. Notable Quote: “Mediocre people don't like high performers, and high performers don't like mediocre performers.” — Nick Saban Action Items & Takeaways: Start 10-minute daily team huddles to align on goals and priorities Implement weekly leadership meetings for big-picture problem-solving Empower teams to take ownership and actively remedy challenges Foster a culture of accountability—reward execution, not just apologies Are you ready to build a team that wins—and keeps on winning? Reach out to Trent Clark for coaching, facilitation, or to double the value of your organization. Connect with Trent: Email: trent@leadershipity.com Book a call Tune in every Thursday at 10am Eastern/7am Pacific for fresh episodes of “Winners Find a Way”—your weekly roadmap to elevating leadership, sharpening execution, and unleashing championship teamwork.

Dentistry isn't always the front of the pack when it comes to innovation, but Tiff and Kristy tackle the topic with digestible takeaways from a marketing point of view. In this episode, they touch on easy questions to identify your practice's brand, why that patient avatar is so critical, and how to ensure your brand spreads through your office, down to the check-in staff member. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. We are back here with you today. This is Tiffanie, because I forget to announce myself, and Miss Kristy. I have Kristy for the long haul today. She's doing a couple of different recordings with me. And I can't wait for them to come out. Actually, Kristy, I have had so much fun. I think this one, I don't know what order they go out in. So whatever. If you guys have listened to the leadership ones we just did or have not, they're coming.   You're going to love them. So Kristy, thank you for taking this ride with me today and just busting out a ton ⁓ with me on this beautiful, it's a Thursday morning right now. How are you doing? You holding up over there? You got your water? Awesome.   DAT Kristy (00:40) Absolutely. It's always the   day goes by fast when we're doing this. love it.   The Dental A Team (00:45) Yeah, me too. I really do. I do love it. And I ⁓ love when we hear from listeners. I love when we get, you know, we get to go through the reviews below and see what people loved or I know a lot of people will leave like info of their own that there is suggestions I should say. And it's just a lot of fun. Always hearing from it. And I love hearing from my clients when they've listened to one. So I agree the podcast is fun and it's like a collaboration time for us.   I enjoy it. this podcast topic, the subject, is something I really, really love. ⁓ I was talking actually, it's on marketing guys. So don't fret. I think you already saw the title, but it's on marketing. ⁓ I joined a marketing call yesterday with a client and it was a marketer I've not worked with before and she was fantastic and she was very collaborative. It was great, but she...   She was like, is this something you guys do? You guys work, like you do marketing for them? And I was like, no, no, no, let's not get wild here. Like I don't do marketing, but I love it. And I know my consultant team loves marketing and internal is our jam. And we are really, really solid at that, but really finding different ways that we can leverage our skills to show patients and potential patients that this is the right place for them.   I think is something that consultants on our team are really fantastic at. And I wanted to dive into some of that with you today, Kristy, is really just like how to just innovate a brand. And the most fun part about this for me in today's market is that I don't think that dentistry has always been in a space of total innovation.   I think dentistry has always kind of innovated, like, my gosh, can we just talk about how long we've been using the same stuff for like root canals, right? Or whatever, like, come on, right? But there is a lot of innovation in like filling materials and scans and x-rays, the, know, CBCT scans, all of these different modalities, in-house crowns, like Botox, lip fillers, but I've got...   Practices that are doing facial aesthetics, know having estheticians in the office We do have a lot of innovation when it comes to that space but something I think is truly innovating within the last few years is the understanding of a Dental practice and a dentist needing to have a brand. I don't think marketing Has been easy in the dental world. I don't think it's been understood and I don't think it's been super effective if I'm honest and the   Idea of innovating is really cool to me. I love innovation. That's one of our, I don't think it's innovate, it used to be innovate or die, a core value of ours. I hated that. But innovate is just something that we live by at the Dental A Team. We're constantly looking for, okay, well that didn't get us the result we wanted. Let's do something different. Let's try this. And changing things and marketing allows for that in so many really cool ways. But really looking at it and saying, what's my brand?   Who am I? Like how is my practice showing up in our community is something that I don't think that, Kristy, we've really ever spent a lot of time diving into within the dental world. And I think it's starting to come up. But what are you seeing, Kristy, even with the practices you're working with today, do you see a lot of practices really thinking, what's my brand?   DAT Kristy (04:25) Yeah, no, I think we are still behind the time in that regard for most other industries. They've kind of dialed this in. ⁓ It's definitely an area I believe that we can do better. mean, obviously, I just moved from Idaho and there's like, I don't know, three or five dentists on every corner almost. Do you think I'm exaggerating? finding out and   The Dental A Team (04:49) Literally.   DAT Kristy (04:54) And brand again can be such a broad word, but to simplify it, I just ask doctors, what's your purpose? What's your niche? What do you wanna be known for? Start asking yourself some of those questions to identify and set yourself apart. Here's the thing, dentistry, it goes back to what you said, Tiff, we only offer so many things.   And so how do we put ourselves apart? Like why do they want a filling from you versus your three neighbors next door? So yeah, again, one of those words brand, it's like, it's so broad. So narrow it down. What do you want to be known for? What's your purpose and what's your niche? And if you've been in dentistry for a while and you still haven't done this, go look at your reviews right now.   The Dental A Team (05:28) Yep, I totally agree.   DAT Kristy (05:48) and start highlighting some common words. If they're saying friendly or, I don't know, nice, kind, whatever it is, start highlighting them and see, does that fit you? Right?   The Dental A Team (06:00) Yeah, yeah, I   mean you could throw that into chat GPT. You could say chat GPT, go look at my reviews and find commonalities. Innovation guys, innovation. 2025 chat GPT, that's our best friend. No, I totally agree with you and ⁓ you said a few things there that I just totally resonate with and it made me think of a client, ⁓ actually a conversation I had with my financial advisor boyfriend who is just like,   DAT Kristy (06:07) There you go.   The Dental A Team (06:28) He works with a few dentists here locally in Arizona and Phoenix and he asks me a lot of questions and he's like, how is this possible? And I'm like, you know, he sees the profit and he sees the things that dentists are able to achieve and what they're able to achieve for their team members and being able to see like how, they're the 401ks and there's the different things that they're able to do and there he's not seen that in another industry.   right, through the work that he's done at least. And the conversation we had was, we were talking about a cosmetic practice and he, I think I upset him if I'm honest with you, we just at the gym, right? And he was just like, I just don't understand how it's possible that one, because I said, don't know, it could be, you know, for this specific cosmetic dentist, it's probably $2,500 of an year, okay?   DAT Kristy (07:11) ⁓   The Dental A Team (07:25) pretty average honestly for a cosmetic dentist like 2500 a veneer and his mind was blown right because he's looking at like cosmetic procedures um at a plastic surgeon right like you can get minor cosmetic procedures for similar amounts of money on your physical body right and not just one single tooth and i said well you know while i understand where you're coming from like let me tell you the hours it takes   to do a cause, like what it actually takes and what a lab cost of one of those crowns could be, et cetera, et cetera. But long story short, he just was mind blown and was just like, that is wild. And I thought to myself, this is it. Like this is the marketing and the branding because you do have to set yourself apart and you have to reach the people that want to be reached by you, right? My boyfriend, I love him to death. He is not.   DAT Kristy (08:14) Mm-hmm.   The Dental A Team (08:18) this he's not a cosmetic dentist avatar, it's not their dream, right? Because you're going to be convincing him. Like nobody wants that. if you want to you want that number nine implant crown replaced by a dentist who's going to make it look 100,000 times better than it does right now, honey. It's you're going to pay money for that, right? But if you're not concerned about it, then you're not going to care, right? Who you go to. So   My conversation with him yesterday made me really really think how important it is for practices to understand their brand and their avatar patient. So what is it that you want to do and within the capabilities of your surroundings I think is a good statement. I have practices that are like I want to do cosmetic dentistry and I'm like well you're in a like this you've got   20 miles around you of Medicaid. People aren't coming here for that, so we've gotta move your practice or change your avatar, right? So within the confinements of where you're at, of course, but what is it that you want to provide and then who are you providing it to? And Kristy, I think one piece that's missed in the branding conversation, one, we all wanna be like, I wanna do this, right? But it's like, okay, is that avatar here? So then looking at what your patient avatar   Who is your patient avatar? Who is the person you're speaking to? And then what do they need, right? In our company, Kiera and I love nothing more than to brainstorm and innovate. Like we want to innovate. We want to change the world, right? And we get on these tangents and then thank goodness we have like Britt and Shelbi on these calls with us because they're like, okay, cool guys, this sounds like an awesome product. It sounds like something that is gonna be really cool and that you will love doing.   Does it speak to our client's needs? And we're like, ⁓ yeah, that's right. We can innovate and we can do all of these cool things, but are we meeting a need of the people who need us, right? Of our client avatar. We know who we wanna work with. Are we just creating to create? Or are we creating something that meets a need of that avatar, of the person that we want to work with? And if it does, then fantastic, then let's move forward.   DAT Kristy (10:14) You   The Dental A Team (10:37) And so I think with the branding conversation, we're speaking to those needs. So who are we looking to work with? ⁓ Who do we want to inspire to have better dental health? And then what are their needs? And how can we show up and speak to that? Where our brand, Kristy, tell me if I'm totally off here, but we'll add to it as well. I think our brand...   really is how we're showing up to speak to those needs, right? And how we're showing up in a way that those people who need those things find us, right?   DAT Kristy (11:14) Yeah, I agree with you 100%. And to your point, I know people almost have a adverse reaction when we say buying dentistry or selling dentistry, but in the big scheme of things, guys, we are selling dentistry. what are they looking to buy? And it's usually they're not coming in saying, I want to buy a root canal, right? They're buying health or they're buying   The Dental A Team (11:39) Yeah. Yeah.   DAT Kristy (11:42) They're buying something it's going to give them. And so I think sometimes we miss the mark by speaking our language instead of the language they're looking for. Right.   The Dental A Team (11:54) Totally agree. I remember one of the first like all on four over dentures, whatever that we did in my practice. I was like, ⁓ my gosh, I get it because the guy bought because he was like, I just want to eat a steak again. And I was like, that is brilliant. So that became our brand of our all on fours. Like eat a steak again because it fit our target audience, our avatar and our demographic. We knew.   DAT Kristy (12:10) Hmm?   The Dental A Team (12:23) the area that we were in had that need and those were the patients that we wanted. And so we took that as a brand of our practice and we were like, do you want to eat steak again? So it's like that, now we're speaking to their need instead of selling a denture, right? Like people might call the denture places, right? And I'm not talking about prosthodontists, I'm talking about these big   you guys have seen the commercials, they might, those are not your avatar. Those patients are not the patients that you want. You want the patients that are emotionally tied to being able to eat a steak again. I had a patient that had regular dentures. I will never forget this lady. She was so sweet and so sweet. She just had dentures and she would not go for.   the lower support adventure and we're like totally fine, totally fine. She came in like once a month for quote unquote adjustments because   She couldn't eat lettuce. And she brought in a piece of lettuce and she put it in between her teeth and then pull it out. Her need was that she wanted to eat a salad again. And I get that, I eat a lot of salads, I eat a lot of steak. So it became the brand of that specific procedure. And it became one of our brands. Lettuce gets you healthy in all the ways. ⁓   speaking to what you said, right? So I think something action-wise that I have a lot of practices do is, and we do this in multifaceted, ⁓ is building that avatar. We help clients build the avatar of their ideal patient, and then, side-step, I love avatars, building the avatar of your ideal team member. Because within the brand conversation,   If you, I like to think of companies who have a really, really easy brand, right? And kind of match up with, I think, what a lot of the dentists that we work with are kind of looking for, their style, right? Everybody says the Ritz-Carlton, but nobody knows what that means anymore, doctors. Please just know your team members don't know what the Ritz-Carlton is or how they show up, so it doesn't work. ⁓ But brands that do resonate with a lot of team members, and it's easy for a lot of doctors to understand the importance of hiring,   DAT Kristy (14:44) Yeah.   The Dental A Team (14:57) And emanating the brand that you want and I think Lululemon is a very easy one, right? Everyone knows there's not a soul who does not know what Lululemon is. They've done a phenomenal job. When you walk into a Lululemon, same, you could copy and paste that person. I've been to Lululemon's all over the country. Sadly, don't tell my boyfriend. I've been to Lululemon's all over the country and you can duplicate the way that they show up.   They are a brand, they are a piece of that company and they are showing up that way. Dental A Team, we run the same way. We are speaking the company culture constantly and we all show up the same. Chick-fil-A is another one. Yeah, great training, but also they're hiring the personalities that fit within their culture that they can train. Same with Starbucks.   All of these different brands who have and companies who have branded themselves really well are ensuring that that messaging and that branding is in all of those spaces. And something I see doctors do is really come to the space of like ready to elevate where they're at, but they're not fully ready to innovate in all the different ways. And narrowing those avatars down helps bring light.   to situations that maybe is kind of sitting in the shadows. And I've seen sometimes where it's like maybe our main check-in gal who's been there forever and she loves the patients that she loves and she's a great human and she doesn't need to go anywhere, but is she right person, right seat? Is she exuding your brand awareness of like, my gosh, we are so excited to see you today. Thank you so much for coming to our practice. We love new patients.   Or, right, is she like, I really love the patients that I know, thank you for being here, fantastic human, again, I'm not saying people need to be let go, I'm saying do you have them in the seat that's appropriate for them? Or is there maybe a seat that, like I walked into a practice yesterday, we were consulting, holy amazing find for their check-in girl. And I am telling you right now, I went through this avatar, ⁓   assignment, whatever you want to call it, with them, this exercise, literally within a week, this girl walked into their office randomly, walked in, said, I don't know if you guys are hiring or not, if you need it. Like I am not really looking, but like, are you looking for somebody? She is amazing. Dental experience, beautiful, beautiful girl, so happy, and just is like,   loving everyone and she just wants to help everyone to a T. I remember the office manager calling like in tears, Tiffanie, you'll never guess what just happened. And it was because they had it, in my opinion, so narrowed down that it walked right in front of their face. Had they not known exactly what their avatar was, they might've been like, that was really weird, right? Like, I'll take your resume, but like, you're cute and all, like, maybe I'll call you. But they were so dialed in on exactly who they wanted at that check-in desk.   DAT Kristy (17:57) Thank you.   The Dental A Team (18:13) She walked in and they were like, yep, she's the one. And that I think happens with our avatar for our patients too, for marketing. And I think that's our brand awareness. Like that's how we stay relevant is knowing how we wanna show up, who we wanna show up for, and how do we help their needs and speaking to that from our brand. Lululemon is not here to serve everyone. That's totally fine.   DAT Kristy (18:17) Pass it.   The Dental A Team (18:42) Talk to, I use Lululemon branding as an example in a lot of different ways with a lot of offices and I've had team members that are like, I'm not spending money on Lululemon. I'm like, you're not their avatar. That's totally fine too because you're someone else's avatar. You are a different brand's avatar and they need you. So what they've done is they've made it easy for people to say yes or no. And if you're a cosmetic dentist who is branding, right, you've got your brand so wide.   that you're getting calls for people who only want to do what your insurance is going to cover, that's not your avatar. That is someone else's let them have that patient. They are working their tail off for new patients too. Let them have that patient. That's not your avatar, right? And I think we try, Kristy, to bend to what is coming. And we're like, well, we can do that. And we don't hold our boundaries of what we actually want.   and what our practice needs and what fits us that we end up confused. And then we get the calls of the doctors that are like, I need systems because it's not working and not something doesn't work for everyone. Right, Kristy, do you see where I'm going with that?   DAT Kristy (19:54) Yeah,   I sure do. I love where you're identifying and it's not just the who, but it's the how behaviors too, like how will they show up, right? Identifying who is the first step for sure, but then take it one step further and identify the characteristics of how they behave as well because then you'll bring that in. Yeah, I love   I love everything you're saying there. think it's kind of bringing me back. I believe I had this conversation with Kiera the other day about... ⁓   a doctor wanting to elevate his practice and should I offer this service? And I'm like, well, have you ever considered taking a poll with your patients to see are they looking for this type of service? Yes, it's fine to, I mean, do what you love for sure, but before you get frustrated, go take CE for this course and learn how to, I don't know, do Botox and none of your patients are wanting it. And then you get frustrated and   fizzle out, you know what I mean? Find out first. And another cool area of that tip is, you know, have your admin team keep track of ⁓ how many patients are calling and asking for something that maybe you aren't offering and see if that's, you know, see if it's in your wheelhouse or is it matching your avatar?   The Dental A Team (21:05) Yeah.   That's a great idea. ⁓   Yeah, yeah, and I think to speak to that too, if they're calling asking for that and it's not something that fits your avatar or that you want to do, is your branding reflective of your avatar because somehow they found you and they called you. So what messaging is out there within your marketing that has attracted the wrong avatar? Yeah, yeah, yeah, yeah.   DAT Kristy (21:48) Yeah, 100%. So it works both ways, right? Yeah.   The Dental A Team (21:54) Love marketing. just it and I don't know I just I don't I truly don't know why I love marketing so much but it just gets me excited and the idea of being able to change something and really target in and achieve the result is really cool to me and the idea of being able to attract someone to something that they need and want by   saying things right by presenting right. Like that just gets me so giddy. So thank you for doing this podcast with me today is my point.   DAT Kristy (22:27) Yeah.   I was going to say to your point, you said something very poignant there that you have to be tracking it. You have to be paying attention to it and you have to be willing to test, track and adjust if it's not getting the results you want. Too many people start and they throw it out and then they stop there because they get frustrated that it's not bringing it. And it goes back to your innovation. You've got to be able to ⁓   try something different and it could be something very minute. A word, right, could make a big difference.   The Dental A Team (23:01) Yeah,   yeah, totally agree. I totally agree. And I think that's the most exciting space is what you just said. Like even the word, the one word in this sentence on this marketing, whatever this ad that's on Google or postcard that somebody's getting one word can totally change the outcome. And I think that's what gets me excited is like, okay, how can I, how can I get the result that I want with the words that I'm using? I love that. And when we can,   hone in on that, I think massive changes. I think there's a ton of takeaways here. think biggest action item, you guys, is really, really figuring out your patient avatar and your team avatar, honestly, your team member avatar, because I think that points you in the direction of your culture, how you want to show up in the world, what your brand is, and then start realizing and understanding that your culture, your core values, that is your brand, that is your brand awareness. And when we live and breathe,   By those, think you guys can, anyone who's listening and has listened before, anyone who's following the Dental A Team on Instagram, Facebook, clients of ours, coming to our webinars, we do free CE webinars every month, you guys, anyone who has experienced Dental A Team in the slightest, I think can agree that we emanate the Dental A Team. Every team member we have, as far as our virtual assistant,   Joe Ash, who we love and adore all the way in the Philippines. He emanates the Dental A Team because we understand that those pieces of our company, the mission, the vision, the core values, brand awareness, all of that is who we are. And we live, breathe it, we show up, we believe in it, we stand behind it and we're consistent. So it makes everything else kind of fall into place really easily. So.   Go do that, you guys, narrow it in. Don't let it feel so big. Just do one chunk. What is your avatar? Who is your avatar? How do they show up in life? What do they look like? What do they love to do? Narrow in your avatar of your patient and of your team members. Make sure your mission, vision, core values are in alignment with what you actually want. And then take a step back and look at it from bird's eye view of how you need to innovate your brand.   and how you can do that. And like I said, I love this stuff. The consultants loves this stuff. Kristy is fantastic with her clients. She's done this so many times and all of them have Dana, gosh, Monica, Trish, everybody, every single one of them have done these types of exercises with their clients and they're really good at it you guys. So reach out. If you're a client and you need this, you're like, need to innovate, reach out to your consultant. If you're not yet a client,   you're soon to be or you're just like, I'm just a podcast listener right now, that's okay too. Reach out you guys, Hello@TheDentalATeam.com. We have the resources that you need, we're here to help you. Instagram, Facebook, wherever you can find us and then as always you guys leave us a five star review below. Let us know how helpful this was and if there's anything you've done to innovate your brand awareness that you think people could benefit from as well, people really do read those comments and it could be super beneficial. So, Kristy.   Thank you so much. I love taking the avatar roads with you, because I think you're just really good at it and you love people. So really keying in on parts that you love about people's personalities, I think opens you up. So thank you, Kristy, for being here today. Of course. All right, guys, go do the Things Five Star Review. Reach out, Hello@TheDentalATeam.com. Follow us on social if you're not there yet, and we'll catch you next time. Bye-bye.   DAT Kristy (26:37) Thank you.