Front Desk Survivors

We asked and fans answered - a lot requested extra episode of coronavirus in hospitality industry in now out!Even if the name indicates towards the whole industry once again we mostly (almost only) cover the hotel industry as seen with eyes of two Finnish clerks. Guests have probably disappeared but there are alot else arrived into hotels lately. Listen up! See acast.com/privacy for privacy and opt-out information.

On this last episode of our podcast season 1 we're talking about hotel marketing. The title turns out to be more of a fake news than an accurate title for this episode, since we clearly did not do our homework and also only scratched the surface of the whole hospitality marketing field. At least this leaves us something for another season perhaps. Either or, we hope you have enjoyed our season one and if you're reading this and only this description then welcome aboard as a new survivor! Hotel marketing is more than just pictures of different room types on websites and OTA-channels. Is it better to under promise? That's a question that was left open for you guys to debate about! Note: Neither of us have been working in a hotel's marketing department, so one could say we have no idea what are we talking about. But that's the point, to speak out as any of front desk agents would.If you like to see us, find us out from YouTube for the uncut version! See acast.com/privacy for privacy and opt-out information.

Time to spill the tea!Not all hotel experiences are good, and what is good for someone else might not work for another. Surely people pour their hearts out on TripAdvisor when something goes wrong on their dream holiday, how should a hotel answer to those? Or should they at all? Does it matter, or does the whole review matter? See acast.com/privacy for privacy and opt-out information.

Hotels having an ocean view is not always as pleasuring as it seems. What is pleasuring however are these naughty hotels listed at the end of the episode. Not pleasuring to work in we think! We are also discussing about uniforms since our topic-related instagram post created fairly alot of conversation! See acast.com/privacy for privacy and opt-out information.

On a show itself we are presenting some hotels that are beyond normal to us. We are also going to tell which hotels are our favorites.If you follow us on Instagram you probably noticed us doing our first ever YouTube Premiere for this Podcast! If not, and you still followed us, the algorithm either sucks or then we've sweared so much we got a shadow-ban.Some might think why the heck would one watch a Podcast as a YouTube Premiere: We want to give people a chance to react to our pod in real time and engage with us while doing so! Was this premiere a success, probably not. Should there be another one, probably not as well. Let us know at least if you'd like us to keep up the (good) work! See acast.com/privacy for privacy and opt-out information.

How has digitalization changed hospitality industry over the years?In this podcast we'll cover a short history lesson such as a peek into the future of the industry. Is new always better? You tell us. See acast.com/privacy for privacy and opt-out information.

Everybody has their preferences when it comes to hotels: Preferences where to stay, yes. But more relevant for us, preferences where to work. Regardless of the published topic of this episode, we are actually starting out with discussing about our feelings when it comes to covering shifts at other hotels. Then we're playing a random round of "Would you rather" and talking about our dream hotels that we would like to open. Just in case you're interested, you can find our uncut version from our YouTube channel. See acast.com/privacy for privacy and opt-out information.

Have you ever stayed in a hotel that you felt to be haunted? Better yet WORKED in such hotel? We're gonna discover some stories regarding haunted hotels from our experience such as whatever we found online. Sorry for the long podcast, there's even longer version (uncut) on our YouTube if you're interested. Now dim your lights and get spooked!#hospitality #podcast #hauntedhotels See acast.com/privacy for privacy and opt-out information.

At the front desk you daily meet people from all around the world with different views on things. Sometimes you also face surprisingly weird complaints that makes you think "WTF"? We are sharing lots of complaint stories for you to feel our struggle at the front desk and this is also the first episode we have included stories shared by our followers! Enjoy! See acast.com/privacy for privacy and opt-out information.

In this week's episode we are focusing on the extremely broad and current topic - Sustainability. We are discussing about what are the aspects of sustainability in the hospitality industry and what changes does the hotels do for a more sustainable tourism? How can you get the hotel customers to also support the sustainable programs and have we been schooled about this topic as hotel staff members?Although we are mentioning the WTF complaints in this episode we decided to divide these two topics into two individual episodes, since we have so much to talk about! Stay tuned for more episodes every Sunday! See acast.com/privacy for privacy and opt-out information.

Do men and women experience front desk job the same way? Can someone please tell how to tackle a flirting bastard professionally on duty and WHAT IS UP with front desk bar and the struggles it brings to your beloved FDA's? See acast.com/privacy for privacy and opt-out information.

People tend to really enjoy their stays at hotels and have some adult playtime, which the front desk agents know too well about - even if we would like not to. How is it to work shifts and not knowing what day it is anymore? And what are the techniques and personality traits a boss should have to be a good or bad boss. These are the three topics we are covering in this week's episode. See acast.com/privacy for privacy and opt-out information.

People arriving to a hotel from all around the world means that once in a while there's a language barriers between front desk agents and their guests. Some guests are real pain in the ass requesting 5 star concierge service from front desk and others are so nice that even years later you remember them. That's what this episode is all about! See acast.com/privacy for privacy and opt-out information.

On what grounds should one get an upgrade? What is it that makes people to forget their common sense?This are some topics we are discussing in our first real podcast episode. See acast.com/privacy for privacy and opt-out information.

Establishing the Front Desk Survivors podcast series in the most beautiful yet cringiest way you could think of. Content: Who are we and what kind of a person you need to be in order to work on the mighty frontline of a hotel? See acast.com/privacy for privacy and opt-out information.