Podcasts about front desk

In this episode of What's Best For The Patient Is Best For The Business, Jerry sits down with Julia Zhou, a seasoned Healthcare Technologist with nearly 30 years of experience on both the payer and provider sides of the industry. They dive deep into the practical and transformative role of Artificial Intelligence in healthcare, moving beyond the hype to explore its real-world applications.Julia brings a unique, high-level perspective, arguing that AI is not a magic bullet but a powerful tool that must be strategically integrated. She outlines a clear framework for healthcare organizations to adopt AI successfully, emphasizing that the goal isn't to chase technology, but to solve pressing business and patient-care challenges.From smart scheduling and revenue cycle management to ambient clinical documentation and personalized patient engagement, Julia breaks down how AI can streamline workflows, empower providers, and fundamentally improve the patient journey—ensuring the right person gets the right care at the right time.Key Takeaways:• Start with the Problem, Not the Tool: The most successful AI implementations begin by identifying the organization's biggest pain points, not by searching for the latest tech developments. Julia advises asking, "If you had a magic wand, what would you solve?"• AI is an End-to-End Patient Engagement Engine: Discover how AI can revolutionize the entire patient experience—from pre-visit summaries that prepare a provider in one minute, to ambient listening during consultations, and post-visit follow-ups that improve compliance and reduce claim denials.• The Criticality of an "AI Readiness" Assessment: Before implementation, organizations must ask hard questions about their data governance, guardrails, KPIs, and manual processes. Automating an inefficient system only amplifies its problems.• Think Upstream to Prevent Chaos: Jerry and Julia challenge listeners to use AI proactively to solve problems like patient no-shows and claim denials at their source, rather than just creating bots to fill empty slots or chase down payments.• The Future is "Right Person, Right Place, Right Time": The ultimate value of AI in healthcare is its ability to act as a sophisticated triage and coordination system, ensuring patients and providers connect in the most effective and efficient manner possible, whether in-person or via telehealth.Tune in for a conversation that demystifies AI and provides an actionable roadmap for leveraging technology to enhance patient outcomes and build a stronger, more resilient healthcare business.

What if every unanswered phone call was money slipping through your fingers? In this episode, host Kendall Hussein talks with Shea Davis, Director of Marketing and Sales/Accounts Receivable, and Kristy King, General Manager of Concierge Contact Center. Together, they reveal how missed calls quietly drain revenue, overwhelm front desks, and leave patients hanging. You'll hear what's really happening behind those “we're busy” moments and how outsourcing call support can free your team to focus on patient care while capturing every opportunity for growth.  

In this episode of What's Best For The Patient Is Best For Business, Jerry reconnects with a force from his past, April Oury. Once a multi-clinic physical therapy practice owner, April has successfully pivoted into the world of venture capital and angel investing. She shares her incredible journey from treating patients to funding and advising the next generation of health tech startups.Jerry and April dive deep into the critical mindset shifts necessary for success in today's healthcare landscape. They challenge the status quo, debunking common myths that hold clinicians back, such as the belief that "healthcare is different" and that standard business principles don't apply. April brings a fresh perspective from the investor's table, explaining how her operational experience as a PT practice owner makes her a uniquely valuable asset in the venture capital space.She also reveals how learning to play poker transformed her approach to business and investing, teaching her how often she should actually be "folding" in order to maximize her success rate.Key Takeaways:• Stop Fighting for Scraps: The biggest opportunity isn't in the 10% of the population currently seeking PT, but in the 90% who aren't being served. The future lies in creating new models to reach them.• Your Value is Multi-Dimensional: Your skills as a clinician and business operator are highly valuable outside the clinic. Don't box yourself in; your expertise can be a major asset to tech companies and startups.• Adopt an Investor Mindset: Learn to "fold" bad opportunities (like a founder with a great idea but no execution) so you can "bet" your energy and resources on the ventures and strategies with the highest potential.• Tech is an Ally, Not an Enemy: Technology and one-to-many models are not here to replace therapists but to solve the massive therapist shortage and serve patients you would never have reached with a traditional model.• Own the Process, Not Just the Outcome: Success comes from consistently following a proven strategy, not from fixating on every single result. Sometimes the right process leads to a short-term loss, but it wins in the long run. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies (https://www.nowakdental.com/) is hosing NOLA Lab Fest (https://www.nolalabfest.com/) in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register. A HUGE thanks to Aidite North America (https://www.aidite.com/) for hosting the podcast at their booth. Come find us and be on the podcast! This week, Elvis and Barb sit down with Lori Margiotta, the founder of Bookkeeper for Dentists (https://bookkeeperfordentists.com/), to talk about how labs and dental offices can grow together by focusing on one key number: case acceptance. Lori shares her journey from high school “recall girl” to practice manager, lab sales rep, and now consultant helping dental offices understand their business metrics. She breaks down how labs can help their clients track simple data like lab expenses and unbooked treatment to reveal hidden opportunities. With decades in the dental industry, Lori shows that when dentists increase their case acceptance, everyone wins — including the labs. From real-world examples to actionable advice (and a few laughs along the way), this episode is all about bridging the gap between the front desk and the bench. Check out Lori's On Demand Webinar: Want More Cases? Just Ask This One Question https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today. Special Guest: Lori Margiotta.

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with the leadership team from LASO Wellness: Founder & CEO Ron Cappello, Chief Strategy Officer Greg Perry, and Chief Growth Officer Tanny Crawford.LASO Wellness provides high-quality nutraceuticals designed specifically for physical therapy practices to offer their patients. The conversation dives deep into the critical shifts happening in healthcare and why physical therapists are uniquely positioned to adopt a more holistic, "whole-person" approach to patient care.Jerry and his guests explore how integrating trusted nutritional supplements is a natural extension of the clinical guidance PTs already provide, strengthening patient relationships while simultaneously creating a new, frictionless revenue stream for the practice.Key Takeaways:• Relationships Over Transactions: Discover why the deep trust and extended time PTs have with their patients is the "golden ticket" to forward-integrating into their long-term health and wellness.• The "Easy" Model: Learn about LASO's "three no's" model—no capital, no inventory, and no administrative burden—designed to enable practices to say "yes" without adding operational headaches.• Become a Resource, Not Just a Clinic: Shift your mindset from running a practice to building a platform for patient wellness, using your credibility to recommend evidence-based solutions for joint health, sleep/recovery, and overall nutrition.• Overcoming the "I'm Not an Expert" Hurdle: LASO addresses common PT concerns head-on by providing access to a paid-for nutrition certification program and a curated resource center of clinical research to build confidence in making recommendations.Tune in to learn how embracing this model combats declining reimbursements, enhances the patient experience, and ultimately does what's best for both the patient and the business. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Lissa Taitano, Director of Clinical Operations for Livara Health. Livara is a purpose-built musculoskeletal (MSK) management solution that combines care planning, delivery, and navigation to create a more connected healthcare system.Lissa, a physical therapist by training with over 15 years of experience in value-based care, pulls back the curtain on how a truly patient-centric model delivers superior outcomes for both people and businesses. She details Livara's journey from a local clinic to a national leader, explaining how integrating a holistic, biopsychosocial approach—including physical therapy, pain reprocessing therapy, nutrition, and health coaching—led to patients getting "100% better, faster" while simultaneously reducing costs and surgical utilization.This conversation is a masterclass in the future of MSK care. Jerry and Lissa tackle the tough questions every practice owner needs to ask, challenging the unsustainable fee-for-service status quo and outlining the essential mindset shift required to thrive.Key Takeaways:• Why the traditional, fragmented model is failing MSK patients and how a "quarterback" approach creates central accountability and a seamless patient journey.• The power of a holistic, biopsychosocial model: Discover how addressing contextual drivers like stress, nutrition, and mental health is the key to unlocking better outcomes and preventing chronic pain cycles.• How to build a powerful patient engagement strategy that extends beyond episodic clinic visits, using technology and personalized communication to meet patients where they are.• The business case for value-based care: Learn how proactive, high-engagement models lead to dramatically lower costs (35-45%), reduced surgical utilization (40-53%), and higher patient satisfaction.• The two things clinic owners must do today to prepare for the future: Collect and leverage your clinical outcome data, and be open-minded about changing your business model to prioritize value over volume.Tune in for an inspiring and practical look at how getting upstream, owning the patient's entire MSK journey, and focusing on what's truly best for the patient is, unequivocally, the best path forward for business. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Today, we're speaking to Dr Steph Stockwell, a senior analyst based at RAND Europe.Title of paper: Evolution of the general practice receptionist role and online services: a qualitative studyAvailable at: https://doi.org/10.3399/BJGP.2024.0677The introduction of online systems and services into general practice and the impact on general practice staff has been considered from a clinician perspective, but comparatively little is known about how these introductions have affected the receptionist role. This study highlights that the use of online services is leading to an evolution of the general practice receptionist role. The role is becoming increasingly complex as practices use multiple online systems, which impacts demand management and navigation aspects of the role. Online systems have variable consequences on workload for receptionists, which has potential implications for workflow, consistency of task completion, job satisfaction, and retention and recruitment of these key staff members.This transcript was generated using AI and has not been reviewed for accuracy. Please be aware it may contain errors or omissions.Speaker A00:00:00.320 - 00:00:53.350Hello and welcome to BJJP Interviews. I'm Nada Khan and I'm one of the Associate Editors of the bjgp. Thanks for listening to this podcast today.In today's episode, we're speaking to Dr. Steph Stockwell, a senior analyst based at RAND Europe.We're here to discuss the paper she's published here in the BJGP titled Evolution of the General Practice Receptionist Role and Online Services A Qualitative Study.So, hi, Steph, it's great to meet and talk about this work and one of the reasons I really wanted to talk about this is that I think it's timely work, given that we know there's an increasing emphasis just in general practice on triage and also the multidisciplinary team. You talk in the introduction of this paper just about the role of receptionists, which has been evolving and changing in recent years.So just talk us through that a bit.Speaker B00:00:53.720 - 00:02:09.550Yeah. So this work came about because we were doing some work for the wider de facto study, which was a.An observational, mixed methods study that involved delete reviews, some surveys, ethnographic case studies and some interviews.And it was whilst I was doing some of the ethnographic case study work that we spent a lot of time around reception staff because they were the ones who were doing most of the digital facilitation, which is the phenomena that we were. Were looking at. It was whilst doing these observations that the idea for this, this paper came to me, as, you know, often the.The first point of call for, for patients making contact with general practice and they're really crucial for helping to manage that demand and facilitating patient access to care.But during these observations, I noticed how the perception of what a receptionist did, particularly among patients and the public, was a little bit outdated and the array of technologies and platforms that they were having to manage and, and help patients use as well, was really sort of the stereotype of answering telephone calls.So, yeah, the rationale for this work sort of came about on the back of that and it made me want to look back at some of the work that we did for the De facto study and to see what sort of impact the online services had on the role of GP receptionists.Speaker A00:02:10.030 - 00:02:50.390Yeah. So you wanted to look, as you mentioned, just at the impact of online services on sort of the evolving role of...

What if I told you your front desk could be replaced—by someone halfway around the world, who does it better, faster, and never calls in sick?That's not just a bold claim. It's the new normal for hundreds of practices working with JW Oliver and his global team at ZimWorx and SupportDDS. In this episode, JW returns to the podcast to share the real story behind building a team of 1,600+ remote professionals serving over 3,000 dental offices—while giving 51% of company profits to global ministries.But this isn't just a tech or outsourcing episode. We dig into the ethical side of virtual assistants, how most U.S. doctors are underestimating what patients will accept, and why your labor challenges aren't going away unless you embrace smarter systems. And yes, we geek out about luxury watches and Rolex being a nonprofit (you'll love that part).QUOTES“There's always a cheaper way—but that doesn't mean it's a better way. The question is: how are your virtual assistants really being treated?”— JW Oliver“If I had to build my practice from scratch today, it'd be under 1,000 square feet—with almost everything outsourced but direct patient care.” — Dr. Glenn KriegerKey TakeawaysIntro (00:00)JW's unexpected path from marriage retreat to founding SupportDDS (01:26)How he grew from 9 employees to 1,600+ and 3,000 dental offices served (02:10)The #1 task you should be outsourcing today (03:42)The virtual front desk: how iPads and remote teams are changing ortho (05:19)Why patients are more open than you think (06:17)Hidden costs of U.S. labor vs. remote talent (07:44)The danger of missed calls and burnout at the front desk (09:35)The “ethical trap” in outsourcing: how some VAs only earn $2/hour (15:46)Why ZimWorx invests in coffee bars, counseling, and team wellness (18:49)Rolex is a nonprofit?! Plus why horology is more than just status (24:56)The craftsmanship and legacy of high-end timepieces (28:45)Side hustles, giving back, and why JW is always chasing passion (34:49)Additional ResourcesI've said it before and I'll say it again—if your front desk is dropping 20% of your new patient calls, you're literally leaving money on the table. JW and his team don't just fill roles. They specialize in making your practice run smoother, leaner, and more profitably.

In this special conference preview episode of "What's Best For The Patient Is Best For Business," Jerry brings you an exclusive sneak peek into the can't-miss sessions from the upcoming APTA Private Practice 2025 Annual Conference.Get ready for a power-packed lineup featuring three consecutive interviews with the thought leaders and innovators headlining Wednesday's schedule.Jerry sits down with:Lindsey and Rich Kenny of Kenny & Associates Physical Therapy, who will demystify the world of AI in a hands-on workshop designed for clinic owners.Paul Singh, CEO of Strata PT, who will break down the "Moneyball" tactics tech startups use to grow profit and prepare for a successful exit.Stephen Rapposelli and Matt Phifer, CEO and COO of Stretchplex, who reveal the exact strategies they used to add a staggering $900,000 in cash-based services to their physical therapy practice.Tune in to get fired up for the conference and walk away with immediate, actionable insights you can apply to your own practice.Key Takeaways:• AI is accessible now: Learn why you don't need to be a tech expert to leverage Generative AI for immediate administrative efficiency and how to become a literate consumer of this powerful technology.• Think like a tech startup: Discover how the foundational principles of scaling a successful tech company directly apply to growing a profitable and exit-ready PT practice.• Unlock massive revenue streams: See how to seamlessly integrate cash-based services like fitness and assisted stretching into your existing practice, dramatically increasing patient lifetime value and top-line revenue.• Learn from real-world mistakes: Gain from the hard-earned lessons and scars of those who have successfully built these services, so you can avoid common pitfalls and accelerate your own success.This episode is your ultimate guide to maximizing your experience at the PPS 2025 Conference. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Jason Wambold, MSPT and VP of Operations at OnusOne, to tackle one of the most persistent and challenging issues in physical therapy: clinician compensation.Jason shares his personal story of nearly leaving the PT profession due to crippling student debt and a compensation model that didn't reflect his value. This experience led him to co-found OnusOne, a company revolutionizing how rehab professionals get paid by creating transparency and aligning incentives between practice owners and their clinical staff.Jerry and Jason dive deep into the flaws of traditional salary and hourly pay models, explaining how they often suppress earnings and create misaligned expectations. They discuss how the OnusOne software platform empowers practice owners to build customizable, data-driven compensation models that allow therapists to see the direct connection between their work and their paycheck.Key Takeaways:• The Transparency Problem: Most therapists don't understand the link between the revenue they generate and their compensation, a fundamental disconnect unique to physical therapy compared to other healthcare professions.• Unlock Earning Potential: Moving to a variable compensation model allows clinicians to directly control their income, giving them a clear path to achieve their financial goals without having to ask for a raise.• A Powerful Hiring & Retention Tool: Implementing a system like OnusOne is a significant differentiator in the interview process, allowing owners to show candidates exactly how they can achieve their desired salary.• The Calibration Point: The success of any model hinges on the owner first understanding their business's financial "zero point"—the minimum revenue needed to cover all expenses—before building plans for their team.• Change Management is Key: Successfully transitioning a team requires a long-game approach, offering choice (including a safe, 100% salary option), and comprehensively testing models to build and maintain trust. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Seth Turnoff, Co-Founder and Managing Partner of Custom Medical Marketing (CMM).They dive deep into the critical, often overlooked connection between marketing, sales, and patient experience in a private practice. Seth shares his unique perspective from his "Jerk Store" series on LinkedIn, where he breaks down bad sales outreach, and explains how his firm uses "searchless marketing" to target ideal patients through demographics and psychographics.The conversation is a masterclass in why treating your front desk as a revenue-generating sales center, not just a logistics hub, is the key to sustainable growth. Jerry and Seth discuss the downstream chaos of poor lead handling, the danger of counting leads as revenue, and why the best marketing in the world fails without a system to convert interest into arrived, paying patients.Key Takeaways:• Marketing and Sales are a Partnership, Not the Same Thing: Effective marketing generates awareness, but a dedicated sales process is required to convert that interest into scheduled appointments. They must work in tandem, with data flowing back from sales to inform and improve marketing efforts.• Your Front Desk is Your Sales Engine: Stop viewing your front desk team as merely schedulers. Empower them with the time, training, and systems to have meaningful conversations, set proper expectations, and gather crucial data on every lead—whether they schedule or not.• Track Everything to Stop Guessing: You cannot improve what you do not measure. Implementing a simple lead tracker is essential to understand where your best patients come from, identify leaks in your funnel, and make data-driven decisions instead of emotional ones.• Better Leads Lead to Better Conversions: The ultimate way to improve conversion rates is to attract higher-quality, better-fitting leads through targeted marketing. This reduces pressure on the sales team and creates a more efficient and profitable practice.• Intentionality Creates Patient Success: Every patient touchpoint—from the first phone call and the check-in process to the clinical experience and billing—must be intentionally designed. Reverse-engineering the ideal patient journey ensures a seamless, professional experience that builds trust and loyalty.Tune in for an honest, no-fluff conversation filled with actionable strategies to align your marketing, sales, and operations to serve more patients and build a healthier business. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Does billing in our practice feel like pulling teeth?!  For most practices, it's the #1 source of lost revenue and endless headaches. In this episode, we break down the hidden billing mistakes that leak profits from your pocket.  We reveal how to take control of your insurance verification, claim denials, and coding systems.Discover practical strategies to:Eliminate costly billing errorsStreamline insurance verificationPrevent claim denials before they happenUnlock faster payments and stronger cash flowIf your dental practice is tired of chasing payments, this episode will show you how to protect your bottom line and finally get paid what you deserve.Review us

Stop Losing Revenue to Eligibility Errors Did you know that up to 30% of denials in private practices come from eligibility mistakes? In this episode of the NatRevMD Podcast, Dr. Heather Signorelli unpacks the seven most common eligibility errors—from skipped checks and inactive coverage to coordination of benefits and payer ID mix-ups. She also shares practical fixes you can implement right away to cut denials, protect revenue, and keep cash flow steady. Whether you're managing a small office or multiple providers, these tips will help your front desk and billing team work smarter and more effectively.  

On this episode of What's Best For The Patient Is Best For The Business, Jerry dives deep into the critical, often complex world of billing compliance with industry expert Rick Gawenda, PT.Rick, the founder and president of Gawenda Seminars & Consulting, breaks down the high-impact proposals from CMS for the 2026 Physician Fee Schedule. They move beyond the headlines to provide a practical, actionable guide for clinic owners and therapists, with a special focus on the new Remote Therapeutic Monitoring (RTM) codes and how to leverage them for both improved patient outcomes and practice growth.This is a must-listen for any practice looking to stay ahead of the curve, ensure compliance, and understand how to successfully implement innovative care models like RTM.

In this timely episode of What's Best For The Patient Is Best For Business, host Jerry Durham is joined by two powerhouse voices in healthcare: Angela Diaz, PT, VP of Market Development at TailorCare, and Dana Strauss, PT, DPT, a physical therapist turned health policy strategist.Recorded in the wake of CMS's monumental 2025 Physician Fee Schedule proposed rule, this conversation is a masterclass in translating complex policy into actionable business strategy. Jerry, Angela, and Dana dissect the new regulations and mandatory models, moving beyond the headlines of reimbursement cuts to uncover the significant opportunities hidden within for forward-thinking physical therapy practices.They break down the new ambulatory specialty model for low back pain, the WISER model aimed at reducing wasteful spending, and the TEAM model holding hospitals accountable for 30-day post-discharge care. The discussion provides a clear roadmap for PTs to pivot from being siloed service providers to becoming indispensable, collaborative partners in a value-based care system.Key Takeaways:• Why the conversion factor is only a small piece of the reimbursement puzzle and how PTs/OTs were inadvertently grouped with specialists, leading to a potential negative impact.• How to leverage data to demonstrate your value to physicians and health systems participating in new mandatory models (like the ambulatory specialty model for low back pain), making you a sought-after partner instead of an ancillary service.• The critical difference between capitation and true value-based care, and why attaching your payment to quality outcomes is the only sustainable path forward.• A practical strategy for engaging referring physicians by focusing on their pain points and asking, "What can I do to help you be successful in this new model?"• Why the future of PT isn't about doing less but about providing the right care at the right time—including phone calls, remote monitoring, and self-care guidance—to improve outcomes and reduce the total cost of care for a population.Tune in for an empowering conversation that will change your perspective from one of uncertainty to one of opportunity, proving that by focusing on collaboration and patient outcomes, you can future-proof your practice and thrive in the new landscape of healthcare. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode of What's Best for the Patient Is Best for Business, Jerry welcomes back Angela Diaz, PT, VP of Market Development at TailorCare, to move from the “why” to the “how” of value-based musculoskeletal care.They dive deep into the operational engine of TailorCare, a risk-based care navigation company that partners directly with payers to manage the entire MSK journey. Angela breaks down exactly how patients enter their system—through both inbound referrals from network providers and outbound, predictive data analytics that identify members at high risk for surgery months in advance.Jerry and Angela explore the crucial performance metrics that define a "high-value" physical therapy partner in this new landscape, from risk-adjusted cost per episode and patient outcomes to timely access and reducing low-value care. This episode is a masterclass in future-proofing your practice, emphasizing that the transition to value-based care isn't a distant threat—it's an opportunity happening now.Key Takeaways:• The Payer-Partnered Model: Learn how TailorCare operates "at the top of the funnel" by taking on risk from payers and why collaboration is grouped by payer network (e.g., Humana) rather than by individual provider relationships.• Data is the New Currency: Discover how performance data—like risk-adjusted visit counts, patient outcomes, and avoidance of low-value care—is used to identify and partner with top-tier physical therapy practices and orthopedic groups.• Inbound vs. Outbound Patient Engagement: Understand the two primary pathways: inbound referrals from PCPs and orthopedists, and outbound predictive outreach to high-risk members to guide them to the right care before they need costly interventions. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Rebecca Maria Goldschmidt speaks with Ace Kishi, guesthouse owner, and Jeronimo Gehres, former hotel manager, in Kyoto, who have taken action against Israeli soldiers vacationing in Japan. Both Gehres' refusal to book accommodation for an active duty soldier in June 2024, and Kishi's requirement for guests to sign a “war crimes pledge”, have gone viral More The post Front Desk Intifada w/ Japanese Hotel Managers Resisting Israeli War Criminals appeared first on CounterPunch.org.

In this episode, Zach Shelley and Kirk Teachout delve into the challenges of front desk staffing in dental practices. They address the frequent problem of overstaffing, highlight the critical role of patient experience, and examine key factors to consider when expanding the front desk team. Their discussion underscores the value of streamlined systems, cross-training staff, and leveraging practice metrics to improve efficiency and boost patient satisfaction.

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Dr. Todd Norwood, Senior Director of Clinical Services at Omada Health, a virtual care platform specializing in chronic disease management. With a background as a board-certified orthopedic and sports physical therapist, Todd shares his journey from traditional clinical practice to the forefront of digital health innovation—including his role in co-founding Physera, a telehealth startup later acquired by Omada.Jerry and Todd dive deep into the critical role of patient engagement in modern healthcare, exploring how technology can enhance outcomes while maintaining high-quality care. Todd breaks down key insights from his research, revealing how simple actions—like regular messaging between visits—can compound into significant improvements in patient adherence and clinical results. They also discuss the importance of data in proving value, the evolving landscape of telehealth, and why physical therapists must embrace digital tools to stay ahead.Key Takeaways:• Patient engagement drives outcomes: Each additional weekly message from a PT increases patient compliance with home exercises by 11%—and these effects multiply over time.• Early intervention matters: Starting care within 24 hours of sign-up boosts long-term engagement and success.• Tech is just a tool: The real skill lies in knowing when and how to use digital platforms to enhance—not replace—clinical expertise.• Data is non-negotiable: Accreditation and payer trust require proof of impact. PTs must measure outcomes rigorously to demonstrate their value.• The patient's core needs: Clear diagnosis, prognosis, and defined roles (patient + provider) are the foundation of trust and retention.Todd's research underscores a powerful truth: what's best for patients is best for business. Whether you're a clinician, practice owner, or healthcare innovator, this episode is packed with actionable insights to elevate care delivery in the digital age.

In today's episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn about the “Three E's” to listen for—Energy, Empathy, and Edification—and how to coach your team to deliver a white-glove experience every time.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

Tech Talks is a 10-part series featuring conversations with leading innovators in the pro salon tech space. In this episode, Gordon is joined by Universe Walker, Founder of BeautyDeskAI. When she realized that unanswered calls to her salon were 'leaving a lot of money on the table, Universe put together a tech-savvy team to help build an "AI-powered system designed to handle client phone calls and messages, automate booking, and give salon owners their time back". Universe talks lessons learned along the way as a woman founder in the tech space and connects the dots to her experience in beauty. Visit www.beautydeskai.com for details.

In this insightful episode of What's Best For The Patient Is Best For Business, Jerry sits down with Dr. Monique Caruth—home health physical therapist, entrepreneur, and founder of Caruth Staffing Agency. Dr. Caruth shares her inspiring journey from starting as a solo clinician to building a thriving home health business rooted in quality care, strong relationships, and intentional leadership.Key Takeaways:• The Power of Trust & Letting Go – Dr. Caruth discusses the challenges of transitioning from clinician to CEO, learning to delegate, and trusting her team to uphold her business's mission.• Culture Over Scale – Why prioritizing emotional intelligence and soft skills in hiring leads to better patient care and team longevity—even if it means saying no to rapid growth.• Resilience in Business – From losing major contracts to overcoming health setbacks, Dr. Caruth reveals how adversity refined her focus on what truly differentiates her agency.• The Value of Authentic Connections – Why saying "yes" to mentoring others and staying open to learning from every interaction can be pivotal to a person's success.Tune in for a masterclass in building a purpose-driven business that balances compassion with strategy—and discover why Dr. Caruth believes your struggles could be someone else's survival guide. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

It is time for LAST TIME ON! The podcast for everyone who wants to watch all those great television shows out there, but who has the time for that? Our hosts don't, so they take the randomized highway down your favorite shows they haven't seen, and try to guess what happened... Last Time On!This week: Victor has disappeared off to London, Ben wants a foosball table, and Xhafer is hiding in the bushes to surprise you.

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Dr. Alex Chan Yoon, founder of EverEx, and Ellen Morello, PT, DPT, U.S. General Manager for EverEx, to discuss how their Remote Therapeutic Monitoring platform is revolutionizing patient engagement and rehabilitation.Alex shares the inspiring story behind EverEx—born from his frustration as an orthopedic surgeon seeing patients struggle with post-surgical rehab compliance. Recognizing the gap in care, he developed EverEx to bridge the divide between clinic-based therapy and at-home recovery, ensuring patients stay engaged and accountable.Ellen dives into the platform's user-friendly features, including personalized exercise programs, real-time feedback, and automated patient-provider communication—all designed to improve adherence and outcomes. She highlights how EverEx empowers clinicians to monitor progress, adjust care plans, and deliver high-value care beyond the clinic walls.Key Takeaways:• Patient-Centered Design: EverEx was built by clinicians, for clinicians, with a focus on improving rehab adherence and outcomes.• Seamless Integration: The platform simplifies workflows—bundling exercises, tracking compliance, and automating check-ins—without adding extra burden to providers.• Data-Driven Results: Research shows that remote monitoring leads to better recovery rates, reduced no-shows, and stronger patient-provider relationships.• Beyond Billing: While RTM codes offer financial benefits, the real value lies in delivering better care—keeping patients motivated and connected throughout their rehab journey.Tune in to learn how EverEx is helping clinics enhance patient outcomes while optimizing business success—because what's best for the patient truly is best for business.

Send us a textA single slip at the front desk can lead to a one-star review, lost revenue, and lasting damage to your reputation. If your team doesn't know what not to say, or how to recover when mistakes happen, you're leaving your practice vulnerable.In this episode of Shorr Solutions: The Podcast, partners Jay Shorr, Ana Suarez, and Cristian Devoz break down the front desk's impact on patient retention, online reviews, and brand perception. From hiring and training to real-world damage control, this episode covers what it takes to get it right. Schedule your free consult with our expert, Jay Shorr, here. To sign up for our Conversion Cascade 2.0 online course, click here. Don't forget to enter code PODCAST at checkout for 20% OFF! Connect with us:Website: https://shorrsolutions.com/Instagram: https://www.instagram.com/shorrsolutionsFacebook: https://www.facebook.com/shorrsolutionsLinkedIn: https://www.linkedin.com/company/shorrsolutionsYouTube: https://www.youtube.com/user/TheBestMBS1/featured

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Patrick Tarnowski, PT, MBA, Chief Commercial Officer of OneStep, a groundbreaking mobile app that measures key mobility data to help identify fall risks and improve patient outcomes.Patrick shares his extensive background in physical therapy, healthcare administration, and payer-side insights, emphasizing the critical role of objective mobility data in improving patient care and business success. He dives into how OneStep leverages smartphone sensors to analyze gait and movement, providing real-time insights that enhance clinical decision-making, reduce fall risks, and even optimize post-surgical recovery.Key Takeaways:• Gait as a Vital Sign: Mobility data is a powerful predictor of health risks—slower gait speed correlates with higher fall risk, mortality, and cognitive decline.• Seamless Workflow Integration: OneStep fits naturally into existing care models, using devices patients already own (smartphones) to capture actionable data without extra burden.• Remote Monitoring & Value-Based Care: The app enables providers to track patients remotely, bill for remote therapeutic monitoring (RTM), and justify extended care with insurers using objective metrics.• Proving Impact: With tools like OneStep, clinics can demonstrate reduced hospital readmissions, shorter skilled nursing stays, and improved outcomes—key for payer negotiations and value-based contracts.• Expanding Opportunities: From senior living communities to orthotics/prosthetics and cancer rehab, mobility analytics is transforming care delivery across healthcare.Tune in to learn how leveraging technology doesn't mean more work—it means better care, stronger data, and smarter business growth.

In this episode of What's Best For The Patient Is Best For Business, Jerry is joined by executive coach Steve Allred for a thought-provoking discussion on why understanding your healthcare practice's current operations is the key to navigating—and thriving in—a rapidly changing industry.Six months after their last conversation, Jerry and Steve revisit the critical need for practice owners to optimize their businesses before adding new revenue streams, technology, or expansion strategies. From financial literacy to efficient systems and leadership delegation, they break down the foundational elements that allow clinic owners to adapt to industry shifts—whether it's value-based care, direct-to-employer models, or AI integration.Key Takeaways:• Master Your Metrics: If you don't understand your financials, workflows, and key performance indicators, you're unprepared for change—and risk being left behind.• Systems Over Hustle: You can't scale or innovate if you're bogged down by day-to-day operations. Build systems that free up your time to lead and strategize.• Adapt or Get Replaced: Complaining about insurers, regulations, or competitors won't move the needle. The future belongs to those who leverage technology, data, and new care models proactively.• Opportunity in Disruption: From hybrid care to primary care PT, those who embrace change (instead of resisting it) will find untapped revenue and impact.Steve also shares a free financial tool to help practice owners model the true cost and ROI of hiring a new clinician—because decisions should be driven by data, not fear.Whether you're a solo practitioner or a multi-clinic owner, this episode is a wake-up call: Get your house in order now, or risk being outpaced by those who do.Check out Steve's customizable financial model at this link: https://subscribepage.io/9jHCI8Website: practicefreedomu.comEmail: steve@practicefreedomu.com If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Ava Winslow knows exactly where most urgent cares are bleeding revenue, and it starts at the front desk.As the founding account executive on Flip's healthcare vertical, Ava brings a sharp perspective on how conversational voice AI is transforming phone interactions into a competitive advantage for clinics. With a background that spans hospitality, enterprise SaaS, and now healthcare technology, she's helping providers rethink what patient communication can and should look like.In this episode, Ava joins Michael and Hannah in-studio for a conversation packed with insight, data, and a little bit of sass. Flip launched its healthcare solution just last year, and it's already answering calls for hundreds of clinics, integrating with platforms like Experity, and driving real results—like reducing missed call rates by nearly 50% in just a week.From missed calls and visit conversions to outbound engagement and integration deep dives, this episode offers a front-row seat to what the future of front desk support really looks like—and how urgent cares can start benefiting from it right now.Whether you're dealing with staffing gaps, scaling pains, or just tired of “press 1 for more frustration,” this one's for you.

In this solo episode of What's Best For The Patient Is Best For Business, Jerry recaps his experience at the Future of Rehab Therapy Summit 2025, hosted by the APTA. This episode is a deep dive into Jerry's key takeaways from the event, where thought leaders gathered to discuss the evolving landscape of rehab therapy.Jerry shares his biggest insights, including the undeniable impact of AI on the healthcare industry—emphasizing that AI will replace those who don't understand their role's value in the broader workflow. He challenges listeners to become "AI management agents," mastering their workflows to stay ahead of automation. Another critical takeaway? The need to shift focus beyond just providers and embrace the entire care team—including patients, front desk staff, and billing specialists—to drive meaningful change in the industry.From discussions on AI-powered billing and patient engagement to the importance of preventing problems before they arise (rather than just managing them), Jerry leaves no stone unturned. He also reflects on the inspiring conversations he had with industry leaders like Michael Silva, Alex Bendersky, and even the legendary Stanley Paris.Tune in for a thought-provoking episode that will push you to rethink your role, leverage AI strategically, and prioritize the patient journey in every aspect of your business.Key Takeaways:• AI is here to stay—and it will replace those who don't understand their workflow's value.• Become an "AI management agent" by mastering your role and integrating AI where it enhances efficiency.• Focus on the entire care team, not just providers, to unlock untapped potential in patient care.• Prevent problems upstream—don't just react to them—to save time and improve outcomes.• Adapt quickly—the future belongs to those who embrace change and learn from mistakes early.Don't miss this energizing recap packed with actionable insights for rehab therapy professionals and healthcare leaders alike! If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Teachers often talk about the summer slide — the setback many students experience in reading skills during the summer months. MPR News host Angela Davis talks with three children's book authors for recommendations on great books to read this summer to keep kids' reading skills up and their imaginations alive. Guests:Shannon Gibney is an author and professor of English at Minneapolis College. The children's books she's written include “Sam and the Incredible African and American Food Fight” and “We Miss You, George Floyd.” She is also the co-author of “Where We Come From.” And she's written novels and young adult fiction, including “The Girl I Am, Was, and Never Will Be: A Speculative Memoir of Transracial Adoption,” “See No Color” and “Dream Country,” both of which won Minnesota Book Awards. Jessie Taken Alive-Rencountre is a Hunkpapa Lakota from the Standing Rock Sioux Tribe. She was a school counselor for 15 years and now works full time as an author and presenter. She received the Great Plains Emerging Tribal Writer's Award for her first children's book, “Pet'a Shows Misun the Light.” And she is the author of six other children's books, including “Thunder's Hair” and “We Are All Related.” Sarah Warren is an award-winning children's book author who worked as an early childhood educator for over 17 years. Her picture books include “Beyoncé: Shine Your Light,” “Stacey Abrams: Lift Every Voice,” “Everything a Drum” and “Dolores Huerta: A Hero to Migrant Workers.” Sarah is also co-founder of Picture Book Parade, an organization that promotes literacy and diverse local authors. Angela's guests and listeners recommended some of their favorite books: “Baby Monkey Private Eye” by Brian Selznick and David Serlin  “Llama Llama book series” by Anna Dewdney “The $66 Summer” by John Armistead “Humphrey Series” by Betty G. Birney “Where the Red Fern Grows” by Wilson Rawls “Time of Wonder” and “Blueberries for Sal” by Robert McCloskey “Go, Dog. Go!“ by P.D. Eastman“Where the Wild Things Are“ by Maurice Sendak“Sisters,” “Smile,“ “Guts,“ graphic novels by Raina Telgemeier “How Full Is Your Bucket“ by Tom Rath and Mary Reckmeyer “The Latehomecomer: A Hmong Family Memoir“ and children's books by Kao Kalia Yang “Click Clack Moo“ by Doreen Cronin “Charlotte's Web“ by E.B. White“One Little Lot: The 1-2-3s of an Urban Garden“ by Diane C. Mullen Mindy Kim Book Series by Lyla Lee “Front Desk“ by Kelly Yang “Looking for Lucy“ by Emrys Current “The Rithmatist“ by Brandon Sanderson 

In this solo episode of What's Best For The Patient Is Best For Business, Jerry dives into Part 2 of the Front Desk Selling Series, focusing on the power of permission-based questions during initial patient phone calls. This episode is all about sharing his expert insights on refining front desk communication to improve patient engagement and conversion.Building on the foundational concept of acknowledgment (covered in Part 1), Jerry explains how permission-based questions help control the conversation while making the caller feel heard and valued. He breaks down real-world examples, demonstrating how to steer discussions away from premature cost inquiries and toward understanding the patient's needs, ultimately leading to better outcomes for both the patient and the business.Key Takeaways:• Control the conversation by asking the most questions—the person guiding the dialogue shapes the process and results.• Permission-based questions build trust by signaling active listening and putting the patient's input at the center.• Defer cost discussions strategically by acknowledging the question, then redirecting to the patient's goals first.• Practical scripts for front desk staff to seamlessly integrate acknowledgment and permission-based questioning into calls.Whether you're a clinic owner, front desk staffer, or just looking to improve patient interactions, this episode is packed with actionable techniques to turn phone inquiries into scheduled appointments. Tune in, take notes, and start implementing these strategies today! If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, dental growth expert Gary Bird exposes the third way dentists unknowingly self-sabotage their practices: rude front desk behavior that drives away new patients. Discover how untrained dental teams are "weeding out" the very patients you need to grow, simply by mishandling calls or giving the wrong first impression. We'll also recap the first two self-sabotage mistakes—poor phone scripting and misunderstanding strategic pricing—and dive deep into how these issues compound. Learn why missed calls, poor customer service, and bad communication cost dental offices thousands in lost revenue. If you're serious about growing your dental practice, you can't afford to ignore this episode. Watch now to access free dental team training resources and fix this hidden growth killer.Connect with our Host, Gary Bird, Here ⤵️SMC: https://smcnational.com/Personal: https://thegarybird.com

In this solo episode of What's Best For The Patient Is Best For Business, Jerry dives into the critical first step of front desk sales—acknowledgement—during initial patient phone calls. As Part 1 of his Front Desk Sales Series, Jerry shares invaluable insights from his 15 years of experience, emphasizing how early interactions shape a patient's entire journey.Key Takeaways:• The Golden Moment: When a potential patient reaches out, the first 30 seconds of the call set the tone for trust, expectations, and long-term retention.• Power of Acknowledgement: Simply repeating back what the caller says (e.g., "Hi Jerry, I'm sorry to hear about your back pain—we help a lot of people with that!") signals that your practice is different and builds immediate rapport.• Control the Conversation: Proper acknowledgement prevents callers from derailing the discussion and guides them toward scheduling—without feeling rushed or ignored.• Prevent Problems Early: Many cancellations and no-shows can be avoided by mastering this initial step, as it aligns patient expectations from the start.Jerry breaks down real-world examples, revealing common pitfalls and actionable scripts to transform your front desk's phone game. Whether you're a clinic owner or a front desk team member, this episode is packed with strategies to turn inquiries into loyal patients.Tune in and learn why this simple skill—listening and acknowledging—can be your most powerful sales tool.Listen now and stay tuned for Part 2! If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this thought-provoking episode of The Dental Boardroom, host Wes Read CPA and CFP continues his AI in Dentistry series by diving deep into one of the most transformative technologies shaping dental practices today—AI agents. Wes welcomes Mitch Hersche, founder of FOJI, a leading innovator in operational AI tools designed for dental offices. Together, they explore the what, why, and how of AI integration, breaking down complex concepts like generative AI, neural networks, and AI agents—all while keeping it relevant to the everyday challenges and opportunities faced by dental professionals.

In this thought-provoking episode of The Dental Boardroom, host Wes Read CPA and CFP continues his AI in Dentistry series by diving deep into one of the most transformative technologies shaping dental practices today—AI agents. Wes welcomes Mitch Hersche, founder of FOJI, a leading innovator in operational AI tools designed for dental offices. Together, they explore the what, why, and how of AI integration, breaking down complex concepts like generative AI, neural networks, and AI agents—all while keeping it relevant to the everyday challenges and opportunities faced by dental professionals. Key Discussion Points:AI is transforming dental operations, especially in larger practices.Mitch Hershey founded FOJI to automate dental admin tasks using AI agents.AI Agents vs SaaS: SaaS gives you tools; AI agents do the work for you.Clinical AI helps with diagnostics (e.g., X-rays), while Operational AI automates tasks like insurance and scheduling.FOJI uses large language models (like GPT) securely, without sharing client data.Generative AI creates content; Predictive AI forecasts outcomes.AI still needs oversight—hallucinations and errors can occur.Rapid adoption is expected in the next 2–3 years, especially for admin automation.#AIinDentistry #DentalBoardroomPodcast #FOJAI #DentalTech #ArtificialIntelligence #GenerativeAI #DentalPracticeGrowth #DentalInnovation #OperationalAI #DentalSoftware #DentalAutomation #MitchHershey #PracticeEfficiency

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Matt Byrne, Executive Director for Provider Partnerships at FIGUR8, Inc., to discuss the untapped potential of workers' compensation in physical therapy—and why ignoring this market could be a costly mistake. FIGUR8 provides the first FDA-registered, objective musculoskeletal (MSK) assessment tool, replacing outdated subjective methods and driving better patient outcomes.Matt challenges the common misconceptions about workers' comp, revealing why it's one of the highest-paying and most underserved segments in PT. With 900,000+ MSK claims annually—each costing employers $35K–$65K—he breaks down how clinics can leverage objective data to streamline care, reduce claim costs, and attract referrals from the many key stakeholders involved with workers' comp claims.Key Takeaways:• Workers' Comp Is a $1.35B Opportunity: At 12 visits per claim and $125/visit, this market is ripe for clinics willing to embrace it.• Data = Leverage: FIGUR8's technology replaces guesswork with biomechanical insights, justifying care plans and speeding up return-to-work timelines.• Better Payer Mix, Fewer Patients: Workers' comp reimburses higher than Medicare and commercial insurance—meaning clinics can increase revenue while seeing fewer patients.• Stop the Staffing Shortage Myth: Optimizing payer mix (e.g., shifting from 3% to 10% workers' comp) can ease clinician burnout and boost margins.• The "Hub-and-Spoke" Model: Hire one dedicated workers' comp PT to train staff and oversee high-value services (e.g., functional capacity exams billed at $800–$1,200 each).If you're tired of chasing shrinking reimbursements and want a proven way to serve your community and your bottom line, this episode is your wake-up call. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Wil Slickers, Michael Goldin, and Brandreth Canaley unpack citizenM hotels call to kill the front desk and what it really signals about modern hospitality design. Then it's Marriott International's bold bet on AI and automation, and how that contrasts with the rise of curated, human-centric dining experiences. From tech-driven efficiencies to the return of the hotel dinner party, this episode covers the tension between scale and soul in today's hospitality world. --- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Good Morning Hospitality⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ is part of the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Hospitality.FM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Multi-Media Network and is a Hospitality.FM Original The hospitality industry is constantly growing, changing, and innovating! This podcast brings you the top news and topics from industry experts across different hospitality fields. Good Morning Hospitality publishes three thirty-minute weekly episodes: every Monday and Wednesday at 7 a.m. PST / 10 a.m. EST and every Tuesday at 8 a.m. CET for our European and UK-focused content. Make sure to tune in during our live show on our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn page⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ every week and join the conversation live! Explore everything Good Morning Hospitality has to offer: • Well & Good Morning Coffee: Enjoy our signature roast—⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠order here!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ • Retreats: Join us at one of our exclusive retreats—learn more and register your interest ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ • Episodes & More: Find all episodes and additional info at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠GoodMorningHospitality.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Thank you to all of the Hospitality.FM Partners that help make this show possible. If you have any press you want to be covered during the show, email us at ⁠⁠⁠⁠⁠⁠⁠⁠goodmorning@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

In this solo episode of What's Best For The Patient Is Best For Business, Jerry dives into the transformative role of AI voice agents in healthcare—specifically on the non-clinical, pre-arrival side of operations. Jerry shares his firsthand experience working with AI voice technology over the past year, detailing how it's reshaping patient intake, scheduling, benefit checks, and cost callbacks, without replacing human roles.Key Takeaways:- AI voice agents are revolutionizing pre-arrival workflows—but success hinges on understanding your practice's people, processes, and patient journey before implementing the tech.  - Workflow is everything: AI should be strategically inserted into existing systems, not haphazardly overlaid. His case study reveals how mapping out SOPs and scripts upfront slashed onboarding time and costs.  - Human-AI collaboration is key: One client retained staff for quality assurance and follow-up, proving AI works best when complementing—not eliminating—human touchpoints.  - The patient experience gap: With healthcare admin satisfaction at historic lows, Jerry argues AI voice agents can reduce friction (like phone trees and portals) while building trust. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode, Andrew Arthurs, President & Chief Operating Officer at Actabl, shares his experience as a Chief Information Officer at some of the world's largest hotel management companies. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Is it ... normal that he's constantly checking in on his ex? See omnystudio.com/listener for privacy information.

In this episode of What's Best For The Patient Is Best For Business, Jerry sits down with Dr. Valerie Rucker-Bussie, Community Development Officer for Rizing Tide, and Dr. Heidi Jannenga, Founder of Rizing Tide, to discuss how their nonprofit is addressing the critical shortage of physical therapists while improving diversity and representation in the profession.Rizing Tide provides scholarships, mentorship, and career development opportunities for first- and second-year DPT students from underrepresented backgrounds, helping to build a more inclusive and culturally competent workforce. Heidi shares the inspiration behind the organization—rooted in her own journey with WebPT—and Valerie highlights how their Employer Connect Program bridges the gap between students and future employers, creating a pipeline of talent for clinics nationwide.Key Takeaways:• Solving the PT Shortage – Rizing Tide is tackling the industry's workforce crisis by supporting students who might otherwise drop out due to financial barriers.• The Power of Representation – Research shows better patient outcomes when providers reflect the communities they serve—Rizing Tide is making that a reality.• Community & Mentorship – Beyond scholarships, the organization fosters a PT Pod community where students access mentorship, networking, and career opportunities.• Employer Benefits – Clinics partnering with Rizing Tide gain early access to top-tier talent, reducing recruitment challenges and improving workforce diversity.• The Business Case for DEI – Diversity isn't just ethical—it's good for business, expanding patient access and driving long-term growth.Tune in to hear how Rizing Tide is shaping the future of PT one scholar at a time.Learn more at Rizing-Tide.com If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

This week, we're sharing something special: Michael's full talk from the 2025 Urgent Care Association (UCA) Conference in Dallas. Titled The Front Desk Evolution, this session was standing-room-only and sparked conversations that continued long after the conference ended.In this high-impact presentation, Michael makes the case that the front desk is not just a cost center—it's your clinic's most underutilized sales team. From phone scripts to objection handling and AI-enhanced booking tools, this session is loaded with actionable strategies you can take back to your clinic immediately.If you're ready to stop leaving thousands of dollars in missed appointments on the table, this is the episode for you.

Join The Elevate Insider for full episodes: https://www.opulentbeautypro.com/offers/mfWaCmoz/checkout The Salon Owner Blueprint & My Salon Owner Community: https://www.opulentbeautypro.com/blueprint 1 On 1 Coaching: https://www.opulentbeautypro.com/coaching Hands-On & Virtual Extension Education: https://www.opulentbeautypro.com/extensions Social Media Support: https://www.opulentbeautypro.com/socialmedia Free Education: https://www.opulentbeautypro.com/free Socials: Business Instagram: https://www.instagram.com/opulentbeautypro/Personal Instagram: https://www.instagram.com/patricia_nowakowski_obs/#YouTube: https://www.youtube.com/@opulentbeautypro/featured I don't care how many times I have to say this... You need a front desk. A front desk/support staff's job is not to sit around, answer phones, and fold towels. They should be in a sales role, going above and beyond for clients, and making sure nothing slips through the cracks. I share all the details in this week's episode!

You can have the best marketing strategy in the world, but if your phone skills are lacking, patients will walk. In this episode, Dana and Sandy get real about what happens when dental teams unknowingly drive callers away with poor phone habits, disconnection, or defaulting to “no.” They walk through mystery shopper call examples, red-flag language to avoid, and the mindset shift every front desk team member needs to convert, not repel, new patients. This one's packed with real talk, laugh-out-loud stories, and practical ways to be the cheerleader your practice needs. You'll learn how to: ✅ Build rapport in the first 7 seconds of a call ✅ Ask the right questions during discovery ✅ Avoid “no” language and still set boundaries ✅ Take control of the appointment conversation ✅ End calls in a way that reduces broken appointments

We're diving into a topic that separates struggling practices from high-performing ones—your front desk metrics. Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Spoiler alert: if you're not measuring it, you can't manage it! Whether you're brand new to tracking stats or need a refresh to re-energize your team, this episode gives you simple, actionable ways to bring structure and accountability to your schedule, collections, and patient flow. You'll learn how to: ✅ Track leading and lagging indicators ✅ Set realistic goals that don't overwhelm your team ✅ Empower employees to “own” their numbers ✅ Reduce cancellations and no-shows ✅ Create a consistent system for growth—without expensive software

The amazing people we talked to in the Ivoclar (https://www.ivoclar.com/en_us) Ballroom during the 40th anniversary of LMT Lab Day Chicago just keep coming and this week we have a stellar line up. First up is Eric Kukucka. Eric came on the podcast years ago to talk about his multiple denturist practices in Canada. But he has since sold them and has joined the Aspen Dental (https://www.aspendental.com/) group as their Vice President of Clinical Removable Prosthetics & Design Technologies. Eric talks about going from making dentures for hundreds of patients to working with a team to produce quality dentures for millions. Then we chat with Chelsea Homire, who has years of dental assistant experience, but when given the oppritunity to learn the in-office lab work, she took off. With a passion for printing, Chelsea is now teaching other offices (and even a few labs) how they can optimize their digital workflow. We wrap up the episode with Brittany Mitchell. You might know her becuase she designed (and made the denture) on our "Just Say No to Brushing" shirt, but she's also a talented removable technician. Brittany talks about starting in at the front desk, drawing a picture that got notices and placed in the lab, falling in love with it, and making digital dentures for a 12 doctor dental group. Don't miss this incredible webinar with Tanya Little, a dentist from beautiful Vancouver, Canada. We would like to invite you to a special webinar that she's hosting with Ivoclar (https://www.ivoclar.com/en_us) and LMT (https://lmtmag.com/) on Wednesday, May 7th, titled "Reflections from a Denturist: 20 Years of Crafting Dentures!". In this program, she will review the incredible history of removables with Ivoclar and focus on the new and exciting evolution based print resin and of course, the PM7. Her goal is to provide you with several key takeaways that will allow you to work smarter and not harder. You can join on May 7th by registering at https://lmtmag.com/webinars/reflections-from-a-denturist-20-years-of-crafting-dentures Are you a dental lab in need of more talent to improve your bottom line and keep production on schedule? Are you a dental tech with great skills but feel you're being limited at your current lab? Well, the answer is here and this is precisely why WIN WIN GO (https://www.winwingo.com/) was created. The dental lab and dental tech community needed a place where labs and technicians can meet, talk about their needs and connect in ways that foster a win win outcome. As a tech. If you're ready to make a change, thinking about moving in the next year or just curious what's out there, sign up today. It's totally free. As a lab, you might be feeling the frustration of paying the big employment site so much and getting so few tech candidates. We understand they don't much care about our industry. WINWINGO.com is simply the best place for lab techs and lab owners to actively engage in creating their ideal future. WINWINGO.com, how dental techs find paradise. Special Guests: Brittany Mitchell, Chelsea Homire, and Eric Kukucka DD.

Hiring a great admin is just the first step—how you onboard them is what really matters.The first few weeks are critical in making sure your new front desk hire becomes a high-performing, confident part of your team. If you don't set them up for success, you'll find yourself micromanaging, frustrated, or even worse—back at square one looking for someone new.In this final part of our Front Desk Series, we break down how to train your new admin in a way that's efficient, clear, and sets them up for long-term success.Here's how we do it:

Hiring a front desk admin? You don't have time to waste.One of the biggest challenges in hiring an admin is sorting through a flood of applications and avoiding interviews with people who aren't actually qualified or interested (just looking for a paycheck!).In this episode (Part 2 of our Front Desk Series), we walk through the exact 5-step hiring process we use at PelvicSanity to find the best admin—without spending hours on bad interviews.Here's how it works:

Are you holding your business back by NOT hiring an admin?We were way too late in hiring a front desk team at PelvicSanity, and it's one of the biggest mistakes we see practice owners make.If you're unsure whether you need an admin, ask yourself:

The show opens with Adam talking about needing to evacuate his home due to the Malibu wildfires and his late-night search for a hotel room. Then, Jason “Mayhem” Miller reads the news including stories about Daniel Penny being found not guilty of criminally negligent homicide and Sarah Silverman saying she's become less political because 'no one' wants to hear from celebrities anymore. Next, Adam is joined by Neal & Jordan Harmon of Angel Studios to talk about Adam's new, totally clean, Dry Bar comedy special. They also discuss their recent meeting with Kevin Costner, how their Angel Guild selection process works, and competing with major Hollywood studios. For more with Neal & Jordan Harmon: ● WEBSITE: www.angel.com ● INSTAGRAM: @angelstudios_inc ● NEW FILM: Homestead - in theaters December 20th. ● NEW DRY BAR SPECIAL: Adam Carolla Comes Clean - available today. Thank you for supporting our sponsors: ● Hims.com/ADAM ● http://SimpliSafe.com/Adam ● http://ShopMando.com, use code: ADAM ● SelectQuote.com/Carolla ● http://OReillyAuto.com/Adam