Podcasts about front desk

Most practice owners think their billing problem is a billing problem. It usually is not. The denial showing up this month started 60 days ago at the front desk. In this episode, Dr. Heather Signorelli sits down with Josh Sauter, President and CEO of Staffing First, to unpack why hiring is the first domino in your billing cycle, what it costs you when that domino falls, and how to think about staffing and revenue cycle as one connected system instead of two separate problems. SEGMENTS The first domino Josh's core insight: the front desk is where the billing cycle actually begins. A bad fit, a thin onboarding, or a missed training step upstream creates downstream denials 30, 60, 90 days later. The denials almost always look like a billing problem. They almost never are. The 30/60/90 day lag Why billing problems usually trace back to hiring decisions made a quarter ago. The eligibility check that did not happen on day 30 is the denial that lands on day 60 and the cash flow gap on day 90. The hire-slow trap Why saving money on staffing costs more in the long run. The wage gap pushing practices to underhire is the same wage gap pushing candidates out within the first year. Josh's view after 17 years: cheap hires are the most expensive line item in a practice. Coordinating front office and billing What it actually takes to make sure front desk failures do not kill claim throughput downstream. Weekly huddles between front office, billing lead, and the practice manager. Clear escalation paths for eligibility failures and payer changes. A billing partner that flags denial patterns back upstream instead of just working the claims. What a real staffing partner does differently Josh's process: 10 to 12 candidates interviewed for every order, top 2 to 3 sent to the practice. Deep questions about culture and not just skill. Behavioral health background applied to candidate screening. The practice manager gets the time back that they were burning on bad-fit interviews. REFERENCE TABLE: THE 30/60/90 DAY FRONT DESK LAG Timeline  | What happens upstream  | Where it shows up Day 0  | New front office hire, undertrained or wrong cultural fit  | Looks fine on the surface Day 30  | Eligibility checks missed, demographics keyed wrong, payer changes not caught  | First denials start landing Day 60  | Patterns compound, claim rework volume rises, missed authorizations stack  | AR over 60 starts climbing Day 90  | Practice blames the billing department  | Billing partner gets fired and replaced, problem persists THREE ACTIONS THIS WEEK Pull your last 90 days of denials and tag every one that traces back to front office (eligibility, demographics, missing authorization). Patterns will reveal hiring or training gaps before they hit Q3 cash. Run one weekly 15-minute huddle between front office, billing lead, and practice manager. Cover the top three denial reasons that week. Every week. Book a 1:1 with Heather to map the front desk to billing handoff in your practice: calendly.com/heather-natrevmd/ RESOURCES 1. Book a 1:1 with Heather Signorelli, MD: calendly.com/heather-natrevmd/ 2. The 30-Day Revenue Recovery Plan: eligibility.natrevmd.com/nrc/-30day-revenue-recovery-plan 3. Talk to Josh Sauter at Staffing First: staffingfirst.net  |  jsauter@staffingfirst.net 4. Practice Revenue Leak Scorecard: eligibility.natrevmd.com/nrm-revenue-scorecard-v3 5. Payment Posting Audit Checklist: eligibility.natrevmd.com/payment-posting-checklist 6. RECOVER Diagnostic Quiz: natrevmd.com/quiz

AI is changing the way pet resorts handle customer communication, but where's the line between helpful automation and losing the personal touch that makes your business special? In this episode, Fern breaks down the real-world pros and cons of AI receptionists for dog daycare and boarding businesses. From missed calls and after-hours lead capture to customer trust and staff burnout, you'll hear what's actually working inside pet resorts right now — and where owners are getting it completely wrong.This isn't a “replace your staff with robots” conversation. It's a practical look at how smart operators are using AI to support their teams, improve response times, and create a better customer experience without sacrificing hospitality. Fern also shares the biggest mistakes facilities are making with automation, why some AI systems frustrate customers instead of helping them, and how to build a hybrid model that protects both your brand and your team culture as technology continues to evolve.

Skytouch ships AI tools. The tools help associates move faster, feel more confident, and stay engaged on shift. Hotels keep more good people, and guests feel the difference. I talked with Charlie Green at Skytouch Technology about what the AI handles now and what the roadmap adds next.

AI has already and will continue to impact the salon industry. One area that is getting a lot of attention is the front desk and the role of AI in streamlining the client booking process, capturing missed calls and directly having a positive impact on salon revenue.  My guest today is Universe Walker, a hairdresser, salon owner, and the founder of Beauty Desk AI, whose AI receptionist Eve answers calls and texts, books appointments, handles escalations, and never puts anyone on hold. We dig into how she built it and why online booking alone isn't enough.If you've ever lost a client because nobody answered the phone, this episode will hit home. You'll walk away understanding exactly what an AI receptionist can and can't do, how it fits alongside your front desk team, and whether an AI receptionist could be the solution your front desk needs.EPISODE TIMESTAMPS[00:00] Introduction: AI is changing how salons handle every incoming call[01:06] Meet Universe Walker, salon owner, hairdresser, and founder of Beauty Desk AI[03:26] The problem Universe set out to solve after COVID changed everything[05:06] Why 75% of salons no longer have a front desk, and what that costs[07:00] What Eve actually does: voice, SMS, bookings, and the all-in-one dashboard[10:12] How Eve integrates with your existing booking platform[12:09] Latency, the "army of Eves," and why conversations feel surprisingly human[16:06] The 200-call experiment: what happened when nobody answered the phone[21:20] How Eve is trained to understand your salon's specific services and language[26:12] Real examples of Eve's empathy, from nervous kids to tsunami evacuations[29:00] How salons with a full reception team use Eve as a backup[36:41] The business insights Eve unlocks that no booking platform can give youWant MORE to help you GROW?

On the surface, the main characters in Kelly Yang's new novel, “The Take,” have little in common. Ingrid Parker is a rich, white, female movie producer who has paid her dues and scrapped her way to position of power in Hollywood. Maggie Wang is a young, broke, Asian American writer who is desperately looking for approval and a break. But what they share is an an awareness of time: Ingrid doesn't have enough. Maggie is impatient for it to move faster.When a medical experiment ties the two together, their individual assumptions about ambition and aging and mentorship and power are challenged. How much are they each willing to sacrifice in the quest to succeed? Yang, who is mostly known for her middle-grade books, including the wildly successful “Front Desk” series, says she wrote her first adult novel because she needed to process what she experienced firsthand in Hollywood. She talks about that and much more with Kerri Miller on this week's Big Books and Bold Ideas. Guest: Kelly Yang is a New York Times bestselling author of over 15 books for kids and teens, including the “Front Desk” series. “The Take” is her debut adult novel. Subscribe to the Thread newsletter for the latest book and author news and must-read recommendations.

In this episode, Julie Parker is joined by Jayne Bandy and Dr David Moffet to explore how AI is reshaping the dental patient experience without replacing the human connection that practices value most. Together, they discuss the growing pressures faced by front office teams, the challenges of phone management, training and patient communication, and how Jane Bandy AI was created to support practices with consistent, compassionate and highly skilled call handling. This conversation dives into the future of AI in dentistry, why human connection matters more than ever, and how practices can use technology to create better experiences for both patients and teams. Connect with Jayne and David, and find out more about JayneBandyAI:https://jayneai.guru/auth?ref=4735dc11https://jayneai.guru/jayne.bandy@theDPE.comdavid@theupe.comInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

Rosie Walsh, The One Day You Were My HusbandLoss, love, expectations and mystery abound in Rosie Walsh's latest novel about a woman whose husband vanishes on their wedding night. We spoke about how past traumas inform narratives, the importance of a good first chapter, and more! Aging Reversal?! Kelly Yang on The Take (and Front Desk!!)My son and I read Front Desk together two summers ago. When I found out blockbuster author Kelly Yang had written a novel for adults, I couldn't wait to read it! It's an immersive story about aging, ambition, loyalty, family, and friendship with a unique angle: what if there was a way to reverse aging but in so doing, you sped up someone else's?! Hear how Kelly ended up graduating college at an absurdly young age, her own family's origin story, and why writing matters. Hosted on Acast. See acast.com/privacy for more information.

Discover how dental practices are losing up to 45% of potential revenue through missed calls and slow follow-ups—and the automated system helping multi-location groups recover that hidden money without hiring more staff. Client Revenue Flow City: Frisco Address: 8700 STONEBROOK PKWY PO BOX 309 Website: https://clientrevenueflow.com/

Send us Fan MailAI is quickly becoming one of the most important conversations in dentistry — not only from a clinical perspective, but from an operational and patient experience standpoint as well.In this episode of DentalBytes, Marc Wagner sits down with Tyler McClendon for a live in-studio conversation about the future of AI, digital workflows, patient intake, practice efficiency, diagnostics, treatment planning, and the evolving role of technology inside the dental practice.The discussion explores how AI may help reduce missed calls, improve patient responsiveness, support the front desk, and create more streamlined workflows, while also recognizing that dentistry remains, at its core, a people business.The technology is changing quickly, but the practices that succeed will be the ones that use these tools to enhance the patient experience, support their teams, and create more meaningful human connection.“Dentistry will always be a people business, the question is where technology fits into that experience.”“AI is not replacing the front desk. It is helping support the workflow in front of them.”“The future of dentistry is not just about technology. It is about how that technology improves the patient experience.”“The patient experience starts long before someone sits in the chair.”hashtag#DentalByteshashtag#DentalPodcasthashtag#DentalAIhashtag#DigitalDentistryhashtag#DentalTechnologySupport the showThanks so much for watching and being part of the Dentist on Demand community—your support means everything. If you enjoyed this episode, make sure to follow us on social and share it with a friend or colleague who'd get value from it. We've got more real-world dental marketing and practice growth insights coming your way, so stay tuned—and we'll see you in the next one.Instagram: https://www.instagram.com/dentistondemand/Facebook: https://www.facebook.com/dentistondemand.ca/ LinkedIn: https://www.linkedin.com/company/dentist-on-demandYouTube: https://www.youtube.com/channel/UCRTD4frcgfhZfklxl4JNT-g Threads: https://www.threads.com/@dentistondemand

Most urgent care clinics think they have a marketing problem when patient volume slows down.But in many cases, the real issue starts at the front desk.This week's episode features a clip from our recent webinar focused on one of the biggest hidden revenue leaks in urgent care: missed calls, weak phone handling, and front desk systems that fail to convert patient demand into actual visits.Nick and Michael break down why the front desk should be treated as a patient acquisition engine, not just an administrative role. They unpack the real financial impact of missed calls, why scripts and accountability matter, and how small changes in communication can dramatically improve conversion rates without increasing ad spend.The conversation also covers call tracking, front desk hiring, roleplay training, patient experience, and the systems high-performing clinics use to turn more inquiries into appointments and repeat visits.If your clinic is generating demand but struggling to convert that demand into patient volume, this episode is worth your attention.

Send us Fan MailWelcome back after an extended break! We had a wonderful and wonder filled past three weeks. There are so many lessons I want to share wih you from our trip to California...but there is one in particular that you absolutely need to hear. It comes in the form of a note from a front desk of a hotel, and it reminds us that anyone who loves God and loves others can make a profound impact on this world. #SetYourMindAbovePodcast

In this episode of The Pilates Business Podcast, host Seran Glanfield unpacks one of the most common misconceptions in the pilates business world: that hiring a front desk person will magically solve overwhelm. Speaking directly to boutique fitness business owners feeling stretched thin, Seran reveals why adding staff without the right systems in place can actually create more stress, not less. She shares practical insights on how to streamline operations, improve client experience, and build a sustainable pilates studio that runs smoothly - without relying on reactive hiring. If you're struggling with burnout, inconsistent processes, or feeling like your business depends entirely on you, this episode offers a smarter, more scalable path forward.Learn more about Thrive at www.springthree.com/thriveGot a question for Seran? Add it here

In this episode, Vipul Dayal shares how he stepped into hospitality after his father-in-law's passing, inherited a powerful family legacy, and made the bold decision to take a historic Days Inn in San Francisco independent just as COVID shut the world down. The conversation explores what it really takes to leave a franchise, build a brand from scratch, lead with purpose, and prepare teams for ownership. Vipul also opens up about his A.L.L. philosophy, advocacy, leadership, and legacy, plus his views on AI, TrevPAR, front-desk-free hotels, and why the future belongs to hoteliers willing to rethink the old playbook. ----more---- Resources: Cloudbeds' 2026 guide to hotel deflagging What is Total Revenue per Available Room (TRevPAR)? 10 best hotel software systems for independent properties   ----more---- About Cloudbeds Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.

When someone calls your clinic and asks "I just want to know how much you charge for a podiatry appointment" it's easy to panic, discount, or rush the conversation. But that question is rarely about price—it's about certainty. In this episode, I'll give you a simple front desk script that turns price shoppers into booked appointments, without sounding pushy or salesy. Plus, I'll show you how to train your team on it so it actually gets used on real calls.

On this episode, we welcome Kelly Yang to the podcast to chat about her adult novel debut, The Take, a story about a young Chinese American woman who aspires to become a novelist, and a veteran Hollywood producer who offers to help her break into the industry... in return for a bit of her youth. We're so excited to finally have the chance to chat with Kelly about her adult debut after a prolific career writing books for middle grade and young adult readers, including past Books & Boba book club pick Front Desk! Follow Lisa on Instagram at @kellyyanghk and check out her new novel The Take available now on the Books & Boba bookshop!Books & Boba is a podcast dedicated to reading and featuring books by Asian and Asian American authorsSupport the Books & Boba Podcast by:Joining our Patreon to receive exclusive perksPurchasing books at our bookshopRocking our Books & Boba merchFollow our hosts:Reera Yoo (@reeraboo)Marvin Yueh (@marvinyueh)Follow us:InstagramTwitterGoodreadsFacebookThe Books & Boba April 2026 pick is The Elsewhere Express by Samantha Sotto YambaoThis podcast is part of Potluck: An Asian American Podcast Collective

Front desk upsells didn't just add revenue — they cut turnover by 40% in one operator's portfolio. In video 2 of this series, Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington, break down how hotels train front desk teams to build rapport, tailor offers, track performance, and pay incentives that actually keep people.

"It's not how fast can we increase the value of this hotel and flip it. It's how can this hotel contribute to the community."

On today's episode, Dr. Mark sits down with Brandy Kinnear, founder of Your Ideal Patients, to explore how AI is transforming the way healthcare practices attract, convert, and retain patients. With a background in scaling functional medicine clinics, Brandy shares how most practices are unknowingly leaking revenue through broken systems, missed calls, and poor follow-up—and how AI can plug those gaps.  From automated patient journeys and 24/7 communication to smarter marketing strategies and data-driven decision-making, this conversation breaks down how to build a scalable, efficient practice without burning out your team. Brandy also dives into the importance of multi-channel marketing, personal branding, and why AI should be viewed as a team of digital employees—not just a tool. If you're looking to modernize your practice and stay ahead of the curve, this episode is packed with actionable insights. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES Community Outreach Strategist: Brand Rx - Website Analyst https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

This week we are joined by Kelly Yang! Kelly Yang is the #1 New York Times bestselling author of THE TAKE, the FRONT DESK series, and many other books for children, young adults, and adults. THE TAKE is her first adult novel. In this episode, Kelly Yang shares her extraordinary journey from managing the front desk at a motel at the age of eight to becoming an acclaimed author and advocate for youth voices. She discusses her experiences of early independence, navigating a complex educational path, and using her art to process trauma and inspire change.  Recommendations From This Episode: Death Becomes Her  Below Deck Follow Kelly: @kellyyanghk Follow Carly: @carlyjmontag Follow Emily: @thefunnywalsh Follow the podcast: @aloneatlunchpod Please rate and review the podcast! Spread the word! Tell your friends!  Email us: aloneatlunch@gmail.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position.

#1 New York Times bestselling author Kelly Yang spoke with us about burning out at Harvard Law, navigating Hollywood's power dynamics, and her adult fiction debut THE TAKE. ​​Kelly Yang is the award-winning and bestselling author of over 15 books for children, teens and adults, including the lauded Front Desk series (Front Desk, Three Keys, Room to Dream, Key Player, Top Story, and Chef's Secret), New From Here, Finally Seen, Finally Heard, young adult novels  Parachutes and Private Label, as well as the picture books Yes We Will: Asian Americans Who Shaped This Country and Little Bird Laila. Based on Kelly's childhood experience living and working in a motel as a first-generation immigrant child from China, her debut novel, Front Desk, was named "one of the best books of the 21st century" by Kirkus Reviews. Her adult debut novel, The Take (April 14, 2026), “blends social commentary with psychological suspense, set in contemporary Hollywood, that dives into biohacking, youth-obsessed culture, and the dangerous bargains women make to stay relevant at work.” Marie Claire called it, “One part The Substance, another part The Devil Wears Prada, The Take is a juicy, twisty take on aging, success, and race. Told in a sharp and hilarious voice, The Take is sure to be one of the hottest books of spring.” New York Times bestselling author Grace D. Li called the book, “Breathlessly plotted and fearlessly told, The Take is a timely, incisive examination of ambition, aging, and who gets to tell whose stories in Hollywood.” Kelly has written screenplays and television pilots for Netflix, CBS Studios, and the CW. She and Kate DiCamillo also co-host the StoryKind podcast. [Discover The Writer Files Extra: Get 'The Writer Files' Podcast Delivered Straight to Your Inbox at writerfiles.fm] [If you're a fan of The Writer Files, please click FOLLOW to automatically see new interviews. And drop us a rating or a review wherever you listen] In this file Kelly Yang, Milena and I discussed: Why she wasn't a great law student Teaching creative writing in Hong Kong How her desire to get her kid to read led to a hit series Her weird experiences navigating Hollywood as a baby writer On horrible first drafts and a love of revision The Shy Girl AI controversy And a lot more!  Show Notes: kellyyang.com  The Take by Kelly Yang – April 14, 2026 (Amazon) Listen to Storykind Podcast Kelly Yang on Instagram⁠⁠ Milena Gonzalez | Writer | Reader | Book Reviewer diary_of_a_book_babe on Instagram Kelton Reid Instagram Kelton Reid on Twitter Learn more about your ad choices. Visit megaphone.fm/adchoices

What happened in Q1, what resonated, and where this is all headed.

Resources Mentioned: Free Eligibility and Billing Verification Guide 2026 Margin Protection Playbook Complimentary Billing Metric Audit The single biggest hiring mistake a medical practice can make is hiring front desk staff for their resume and not their attitude. Research shows 89% of hiring failures are due to attitude, not a lack of skills. Yet most practices continue to hire for EHR experience and hope for the best. This is the root cause of the revolving door at your front desk. In this episode, we share a proven framework to stop the churn. Learn how to hire for attitude and train for skill, using behavioral interview questions and a structured hiring process. We also cover five data-backed tactics from the MGMA for retaining the great people you hire, including creating career ladders and effective onboarding. Stop wasting time and money on bad hires. This episode will show you how. 

This episode features multiple “Tales from the Front Desk” stories where hotel staff confront entitled, careless, or aggressive guests. A newlywed couple tries to check in without ID or a credit card and only gets a room when a high-tier guest agrees to cover incidentals, then room damage is discovered. A hostile guest repeatedly rings and throws a desk bell, gets put on a do-not-rent list, and is ultimately removed in handcuffs after escalating with police. Another story involves a sister-property GM trying to bully staff into granting an employee rate outside proper channels, and a separate mix-up where a couple insists they called the hotel but has arrived at the wrong location. The episode ends with a snowstorm incident where guests demand staff shovel their personal cars despite clear hotel policies.00:00 Welcome to Karma Stories00:27 Story 104:51 Story 208:39 Story 313:03 Story 416:29 Story 5

Feeling stretched between the front desk and the bigger-picture work your clinic needs to grow?In this episode of the Grow Your Clinic podcast, we're joined again by Bec Clare - mum, clinic owner, leadership mentor and host of the Practice Leaders Program. Bec now supports around 190 practice leaders across Australia and beyond, including practice managers, operations managers and lead admin team members, all focused on building stronger, more confident admin teams. We unpack the real tension between being “on the desk” and working “on the business.” Bec shares why the front desk is the heartbeat of your clinic - shaping first impressions, rebooking rates and client experience - and how to carve out role-focused time for the strategic work that actually drives growth.We dive into practical strategies like time-blocking, role audits to delete, automate or delegate low-value tasks, and creating proactive admin teams through better training and leadership. If you're ready to stop firefighting and start leading with clarity and confidence, this episode will show you how to embrace the tension - and turn it into your edge.Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ In This Episode You'll Learn:  

You know clinical inside out, but the front desk? It's a black box — and probably where you're losing the most money.In this episode, Dr. Paul Etchison speaks with Kiera Dent, founder of The Dental A Team, about how you can get your front office under control without becoming an insurance and billing expert. You'll learn the core KPIs you should always be tracking, how to balance competing priorities, and how to spot the red flags that your front office is silently costing you money.Topics discussed:Why the front desk is so chaotic in most practicesHow much you actually need to know about billing and insuranceSigns that your front office is costing you moneyThe 3 KPIs your front desk should hit daily and monthlyHow to build a visible scoreboard and accountability cultureWhy most teams aren't bought in (and how to change it)This episode was produced by Podcast Boutique https://www.podcastboutique.comCome Join us at the DPH Live Retreat in Tennessee April 24th-26th.   Click Here for More Info and to Register Don't be a silly goose....Download the Dental Practice Heroes App today and access all the free resources available to you. (Awesome Android ppl Click Here) Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

If your payroll keeps climbing but reimbursement isn't, something has to change. In this episode, Brian sits down with Wendy Lucas from Highbridge to break down how a remote PT front desk powered by a virtual team can stabilize staffing, improve patient experience, and protect your margins — without sacrificing the human touch. They discuss the real pain points practice owners face: turnover, call-outs, inconsistent collections, Medicare concerns, and rising administrative costs. More importantly, they explain how a live, tech-enabled front desk model can reduce overhead, increase consistency, and help you build a leaner, more profitable practice. If you're serious about lowering payroll, improving operational stability, and modernizing your PT front office, this is a conversation you don't want to miss.  

Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah! If you're passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I'm honored to be part of Ivoclar's development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing. Let's continue to innovate, simplify, and create meaningful change—one smile at a time. Elvis actually made it down to the exhibition halls this year — and hyperDENT from FOLLOW-ME! Technology was everywhere. Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults… Responsible adults chasing a bright orange folding electric hyperDENT scooter. That's what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next. Serious about precision. Not too serious about themselves. Big shoutout for bringing the brains — and the electric horsepower. Come see and talk to Elvis and Barb at all these amazing shows in 2026* Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay's story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he'd never get into teeth… only to build a powerhouse anyway. After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn't optional, and it definitely isn't accidental. Now leading multiple lab locations under the brilliantly simple name thedentallab.net, Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you've ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time. At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next. Plus, the Icortica team is incredibly responsive and feels like a true partner in our success. If you're serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow. Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting. Barb and Elvis will be on site bringing you exclusive interviews, plus don't miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars. Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.Special Guest: Jay Collins.

Ski area leaders juggle two demanding roles: developing people and delivering projects. This session with the Class of 2025-26 Summit Series cohort dives into how mentors strike that balance — keeping teams motivated while hitting deadlines, shaping culture while driving results, and navigating the constant pull between personalities and priorities.  Mentors: John Melcher, CEO, Crystal Mountain, Mich. Jean Mikulas, President and GM, Red Lodge Mountain, Mont. Lori Phillips, GM, Ski Big Bear, Pa. Hugh Reynolds, Partner and CMO, SNOW Partners, N.J. Ryan Schramm, GM, Powderhorn Mountain Resort, Colo. Mentees:  Chris Adams, VP of Mountain Experience, Boyne Mountain Resort, Mich.  Beck Badger, Lead Marketing Coordinator, Gunstock Mountain Resort, N.H Drew Brewer, Director of Mountain Experience, Alyeska Resort, Alaska Sam Burns, Snowmaking Supervisor, Arizona Snowbowl, Ariz.  Julie Bush, Marketing Specialist, Wisp Resort, Md.  Teagan Knudson, Front Desk & Guest Services and Ski Patrol Manager, Snowriver Mountain Resort, Mich. Ryan Leclerc, Location Manager, Adult & Private Lesson Programs, Beaver Creek, Colo. Rebecca Repp, Director of Food & Beverage, Brundage Mountain Resort, Idaho Shayna Silverman, Communications Manager, Arapahoe Basin, Colo. Gabriel Sudermann, Manager of Mountain Operations, Camp Fortune, Que.  Leadership Coach: Lex Curtis, Founder, Field of Play Consulting Thank you to our sponsor, MountainGuard, for their support of this program. 

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   Accor isn't just polishing the Orient Express legend — it's trying to industrialize it. With LVMH in the mix, the play shifts from “luxury assets” to a full ecosystem built on narrative: trains, hotels, yachts, and a throughline of romance and mythology. Scott sees the upside in that long-game brand equity, but the panel keeps circling the same risk: storytelling can sell the dream, yet only flawless operations keep it from collapsing into cosplay. Then the mood turns pragmatic with Casago's post-Vacasa reality check. A founder-led franchise business runs on trust and alignment as much as tech and scale, and Steve Schwab's CEO transition lands as a stress test for franchisees already bracing for integration chaos. Ben argues owners should protect optionality while the dust settles; Scott and Edwin frame it as a “psychological contract” moment where perception matters as much as governance. Finally, Hyatt's ChatGPT integration signals that AI discovery is becoming a real distribution layer, not a gimmick. If travelers are asking for “the right stay” conversationally, brands will win by training the narrative, not bidding on keywords. Spice of the Week closes with a blunt takeaway: creative is the only differentiator left — and hotels are still wasting money boosting the wrong posts instead of scaling what actually works.   This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 09:40 — Story #1: Accor + LVMH build Orient Express into a full luxury ecosystem 24:32 — Story #2: Casago's Vacasa-era growing pains trigger franchisee unease 33:31 — Story #3: Hyatt embraces ChatGPT discovery as the next distribution layer 46:29 — Spice of the Week     Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Links & Mentions: Consult booking link: www.dryazdancoaching.com/consult Email me: DrDYazdan@gmail.com Make more money video: www.dryazdancoaching.com/MDM Follow me for more tips: (@DrYazdan) www.instagram.com/dryazdan and (@DrYazdanCoaching) www.Instagram.com/dryazdancoaching Episode Summary In today's episode, we're diving into one of the biggest struggles dental practice owners face: the front desk. If your phones feel chaotic, your schedule feels random, or your new patient flow feels inconsistent — you're not alone. Most dentists have been frustrated with their front office at some point, but here's the truth:

A last-minute cancellation shouldn't hijack three hours of your day. We dig into a simple shift—pre-collecting before you schedule—that lowers AR, slashes cancellations, and gives your front desk a calmer, cleaner workflow without awkward money talks at checkout.By the end, you'll have the words, the rules, and the check-ins to make pre-collections stick—and a team that sees it as clarity, not conflict. If this helped, follow the show, share it with a colleague who needs fewer no-shows, and leave a quick five-star review to help more practice owners find it.JOIN THE THREE DAY SEMINAR HERE Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this Canada Work Permit application data specific to LMIA work permits or employer driven work permits or LMIA exempt work permits for multiple years based on your country of Citizenship. I am coming to you from the Polinsys studios in Cambridge, OntarioNew Brunswick issued work permits between 2015 and 2024 for Hotel front desk clerks under the former 4 digit NOC code 6525, currently referred to as NOC 64314.A senior Immigration counsel may use this data to strategize an SAPR program for clients. More details about SAPR can be found at https://ircnews.ca/sapr. Details including DATA table can be seen at https://polinsys.co/dIf you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf with the Canadian Federal or Provincial governments, accessible at https://ircnews.ca/consultant.Support the show

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In this episode of The Authority Company Podcast, Joe Pardavila chats with Bruce Craul, a lifelong hospitality leader who rose from front desk roles to the C-suite. Bruce shares why hospitality never becomes obsolete, even in an AI driven future, and why heart, not software, shapes every guest experience. Drawing from five decades in hotels, resorts, and restaurants, Bruce explains how culture, hiring, and everyday human moments decide business results long before revenue reports do. You hear why Bruce views hospitality as a gift instead of a transaction, how simple choices like a greeting or a name tag change how people feel, and why companies like Chick-fil-A and Nordstrom earn loyalty through people, not pricing. He also reflects on his own journey, from learning professional pride in Miami's Latin hospitality culture to leading teams across dozens of properties nationwide. The conversation closes with Bruce's mission behind his book The Hospitality Advantage, which aims to restore warmth, care, and connection across every industry. If you lead a team, run a business, or serve customers in any role, this episode gives you clear, real world lessons on how hospitality builds trust, loyalty, and long term growth.

Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences. The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk. Visit our BET on Hospitality Website: https://betonhospitality.my.canva.site!

Join our host Steve Turk as we explore the dynamic and inspiring career journey of Deniz Dorbek, the founder of the Regulus Collective, in this episode of The Hospitality Mentor Podcast. Starting from her first job as a front desk agent in Istanbul, Deniz narrates her ascent through various roles in the hospitality industry across multiple countries.Deniz shares her insights on revenue management, the importance of mentorship, coping with global crises, and her exciting new venture in hospitality technology and lifestyle branding.Don't miss her incredible stories and invaluable advice for anyone in the luxury hospitality sector.Special thanks to our sponsor, Lodgify, for supporting this episode. Use code THM20 for a 20% discount on all Lodgify yearly and bi-yearly plans!01:08 Welcome to The Hospitality Mentor Podcast01:18 Meet Denise Dobe: Founder of The Regulus Collective02:27 Denise's Journey Begins: From Istanbul to Edinburgh05:21 Exploring Revenue Management and Global Opportunities07:13 Challenges and Growth in Thailand and Dubai18:18 Navigating Crisis and Leadership in Jordan20:49 Homecoming: Leading in Istanbul23:36 A Warm Welcome Back Home24:11 Golden Era of Turkish Hospitality24:46 Transition to London and Wyndham Hotels25:50 Building a Commercial Engine from Scratch28:00 Promotion to Vice President28:46 Navigating the COVID-19 Crisis34:35 Stepping into Operations with Hyatt39:22 Becoming a CEO in Hospitality Tech40:50 Founding Regulus and Future Plans 44:53 Advice to Young Professionals

In this episode of The Chiropractic Deep Dive, we break down how front desk inefficiencies quietly limit growth in high-volume practices—and how Dr. Noel Lloyd's One-Stop Shopping system fixes it.You'll learn:Why too many check-ins, payments, and scheduling conversations create daily bottlenecksThe 5 biggest front desk mistakes (and how to eliminate them)How to streamline payments, scheduling, and rooming into one smooth patient interactionSimple scripting and automation ideas that reduce stress, improve flow, and increase capacityWhy training both your team and your patients is the key to scalable growthThe result? Faster visits, happier patients, lower payroll pressure, and a front desk that actually supports expansion.

In this episode, Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, shares a practical look at how his team balances timeless hospitality with modern operational realities. This episode includes a case study on how AI and workflow automation reduced front desk call volume by 80 percent, freeing teams to focus on the people in front of them.Technologies Tony mentions:EHVA AIAlice by Actabl Also see: "He Gave Me the Opportunity to Fail, and That Changed Everything" - Tony Roumph, Argonaut HotelWhy Mentorship Beats Micromanagement in Hotels - Tony Roumph, Argonaut HotelBetter Together: How We Aligned Hotel Operations, Staffing & Financial Performance with Actabl - Steven Marais, Noble House Hotels & Resorts A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ace Wizards Arroai the Pragmatic and Ner'evine Livolias hit a creative stumbling block in their quest to renovate the tower of Xalatan the Triumphant. If they wish to reinvigorate their artistic passions, they must seek inspiration from visiting travelers!CREDITS:Max Knightley as Arroai the PragmaticIris Christianson as Ner'evine LivoliasCrystal Zaslavchik as Grand Duchess SelleneLuke Varner as TedMUSIC BY MAX KNIGHTLEYEDITED BY MAX KNIGHTLEY AND CRYSTAL ZASLAVCHIKCONTENT WARNING: This episode contains explosion and gunfire noises.This episode is possible thanks to all $10 and up Patreon subscribers! If you're listening to the 5-minute preview of this episode, then you can listen to the full episode by subscribing today!Status of The Great Tower of Xalatan:1F: Smallfolk Apartments; Front Desk; Ted's Booth2F: Tallfolk Apartments; Biohazard Zone; Healing Fountain; Item Shop; Crafting Lab3F: Goblin Barracks; Meat Pit; "Veggie Pit"; Political Graffiti4F: Arcade Machines; Limp Bizkit; Throne; Portal?5F: Healing Waterfall; Trunk of the World Tree Yggdrasil; Mushroom Village6F: Healing Pond; Enchanted Grove; Crown of the World Tree Yggdrasil7F: Sungrates?Exterior: Vines; CrystalStatus of The Town of Lake Town:Population: 13,004Key Industries: Soy; Horse + Phoenix RanchingFormer Key Industries: Orichalcum Refining; TypewritersPlans: Send ghouls to woods; Purify air with springNew Businesses: Unicorn Hotel; Old Typewriter Factory for lease

The front desk is dead.Let's be honest—we don't live in the “tour the clubhouse” era anymore.In today's Multifamily world, your leasing agent doesn't sit behind a desk—they live on your website. Your first impression isn't curb appeal—it's your digital curb appeal. Prospects are vetting your community online, building opinions before they ever set foot on site... if they even do.In this episode of Multifamily Operations Tip of the Day, Mike Brewer unpacks a seismic shift: leasing has gone from feature dumping to lifestyle storytelling.Modern leasing pros aren't selling space—they're narrating experiences. Conversion metrics matter more than call logs. Data beats gut instinct. And your online presence? It's now your #1 closer.If you're still treating leasing like a front-desk gig, you're already behind.Let's talk about what it takes to compete today—and win tomorrow.

Matt Brown sits down with Laura Nelson, founder of Front Office Rocks, to discuss why the front desk is critical to practice success. Laura shares insights on common front office breakdowns, using data to improve patient engagement, and how AI can support—without replacing—human connection. They also explore the shift from staying busy to working efficiently and preview Laura's upcoming phone skills training designed to elevate the patient experience.Click here to join our free study club! https://chat.whatsapp.com/H746zQhOps161RNOv5Meut?mode=hqrt3

What You'll Learn in This Episode:Why the front desk is the #1 bottleneck in most chiropractic practicesHow 300 weekly visits turn into 600 points of frictionWhat “One Stop Shopping” really means in a chiropractic officeWhy checkout stress erases an otherwise great patient experienceThe 5 most common patient flow mistakes sabotaging efficiencyHow poor pre-scheduling creates massive delaysWhy payment must happen at intake—not checkoutHow “chatty CAs” unintentionally clog patient flowThe importance of a structured Day 3 patient walkthroughWhy card-on-file and prepayment systems dramatically increase complianceThe Payoff of One Stop Shopping:Reduced front desk stress and lower payroll pressureIncreased capacity for growth (without staff burnout)Higher patient satisfaction, retention, and referralsA calmer, more professional, high-performing office cultureTraining & Systems That Make OSS Work:How to sell the benefit of OSS to patients (express pay & express scheduling)Using plan printouts to eliminate scheduling clogsLeveraging check-in apps and self-rooming to free up staff timeEmpowering CAs with product and systems trainingAdvanced strategies like removing phones from the front deskUsing directive scheduling language that prevents slowdownsKey Takeaway:When your front desk is stressed, your growth is capped.One Stop Shopping removes friction, restores flow, and creates the capacity your practice needs to scale, without chaos.Next Steps:

As we take a short break for the holidays, we're switching things up with a rewind of one of our most-downloaded, most-talked-about episodes ever.In this replay from the UCA Conference in Dallas, Michael Ray walks through one of the most overlooked, high-impact growth opportunities in urgent care: your front desk. Spoiler alert—this session struck such a chord, it's now evolving into a full training offering for urgent care teams.If you're ready to turn your front desk into your secret sales team, improve patient conversion, and stop leaking marketing dollars, this episode is packed with practical insights, scripts, and strategy.We'll be back with fresh episodes in the new year—but in the meantime, this one's well worth a second listen. Happy holidays, and we'll see you in 2026!

In this episode of Physical Therapy Private Practice: Secrets of the Top 10%, Brian Gallagher, PT, breaks down how your front desk isn't just a support role—it's the engine that drives every metric in your clinic. From call conversions to patient intake, Brian explains how mastering your front desk systems directly impacts your payroll percentage, net profit, clinician efficiency, and long-term growth. If you want your practice to thrive in 2026, you need to start by tracking and tightening the numbers that matter most—right at your front desk.  

On today's episode, Dr. Mark Costes sits down with Samad Syed, founder and CEO of mConsent, a powerful all-in-one platform designed to modernize and streamline dental practice operations. Samad shares the origin story of mConsent, which was born out of a frustrating medical billing experience and has since grown into a software solution trusted by over 2,000 dental offices across the U.S.  He breaks down how mConsent integrates seamlessly with major PMS systems like Dentrix, Open Dental, and Eaglesoft to eliminate paperwork, improve patient communication, automate insurance verification, and boost case acceptance through AI-powered tools. The conversation also explores how mConsent is reducing front desk burnout, increasing operational efficiency, and helping practices reactivate patients, manage unscheduled treatment, and build 5-star reputations—without relying on a dozen different software plugins. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://mconsent.net https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

What if the biggest reason patients delay necessary care isn't price or insurance, but the quiet doubt in our own voices? We dig into the hidden driver of case acceptance—front desk mindset—and show how two simple defaults transform conversations at checkout: assume the patient can afford the treatment and assume the patient wants the treatment. When that belief is solid, tone, body language, and word choice snap into place, and patients feel confident moving forward.Learn how to make more money on less days!  Register for the 3 Day Virtual Practice Freedom event at https://www.dentalpracticeheroes.com/freedom Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Michael Dominguez joins Dr. Sandie Morgan as they explore how the hospitality industry can move beyond discomfort to become a powerful force in preventing human trafficking through intentional cultural change and staff empowerment. Michael Dominguez Michael Dominguez is the President and CEO of Associated Luxury Hotels International (ALHI), where he leads a global sales organization of nearly 80 professionals across 26 offices worldwide, serving as a trusted partner for meeting and event professionals seeking the best independent luxury properties and experiences. With over 30 years of experience in luxury meetings and events, Michael holds the Certified Hospitality Sales Executive (CHSE) credential and has earned multiple accolades for his leadership. He is an active and influential member of several industry associations, including serving as Past Chairman of Meeting Professionals International's (MPI) International Board and co-chairing Meetings Mean Business. Michael has been recognized among the "Top 25 Most Influential People in the Meetings Industry" and "50 Most Influential Hispanics in the U.S." In 2025, he received the ASAE Global Association Visionary Award. Under his leadership, ALHI has become a leader in anti-trafficking efforts within the hospitality industry, earning the Freedom Award for their commitment to this cause. Key Points The hospitality industry lost critical ground during the pandemic when hotels shifted to mobile check-in and bypassed front desks, which had been a primary checkpoint for identifying potential trafficking situations. Training hotel staff to recognize trafficking signs includes looking for unusual requests like multiple room keys, excessive towels and linens, extended "do not disturb" signs beyond 24 hours, and implementing wellness checks within that timeframe. Major hotel brands and management companies are now required to participate in American Hotel Lodging Association's accredited training programs, though franchise owners and smaller independent properties remain gaps in universal coverage. Making people "uncomfortable for 10 minutes" at every opportunity is essential because the hospitality industry naturally avoids discussing difficult topics, yet this intentional discomfort drives cultural change and awareness. Personal storytelling that puts a human face to trafficking—such as sharing survivor Faith Ramos's story—creates deeper impact than statistics alone and motivates 80% of people to ask how they can help. The "pounding the rock" philosophy from the San Antonio Spurs—asking daily "are we better today than yesterday?"—provides a framework for sustained, incremental progress in anti-trafficking efforts across the industry. Collaboration is expanding beyond hotels to include clients, electrical companies adding hotline information to service trucks, and organizations like the Aruna Project that employ survivors, demonstrating how every sector can play a position in the broader movement. AI technology offers hope for identifying trafficking patterns by analyzing unusual service requests and alerting staff to abnormal frequency of activities that might otherwise go unnoticed in large hotels. Resources Episode 352 - Empowering Change: Holding Hotels Accountable for Trafficking Spurs Video - "A Beautiful Game" Transcript [00:00:00] Michael Dominguez: One thing I promised is, I promise you I'm gonna make people uncomfortable, at least for 10 minutes at every opportunity I can. [00:00:06] Delaney Mininger: Every hotel is either part of the prevention network or a gap that traffickers exploit. And the signs are there, multiple room keys, extra towels, privacy signs that are up for days. And when COVID removed their front desk check-in, they lost their most important checkpoint. [00:00:22] Leaders like Michael are showing us how to rebuild it and make it stronger. Hi, I'm Delaney Menninger,