Podcasts about front desk

If your payroll keeps climbing but reimbursement isn't, something has to change. In this episode, Brian sits down with Wendy Lucas from Highbridge to break down how a remote PT front desk powered by a virtual team can stabilize staffing, improve patient experience, and protect your margins — without sacrificing the human touch. They discuss the real pain points practice owners face: turnover, call-outs, inconsistent collections, Medicare concerns, and rising administrative costs. More importantly, they explain how a live, tech-enabled front desk model can reduce overhead, increase consistency, and help you build a leaner, more profitable practice. If you're serious about lowering payroll, improving operational stability, and modernizing your PT front office, this is a conversation you don't want to miss.  

Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah! If you're passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I'm honored to be part of Ivoclar's development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing. Let's continue to innovate, simplify, and create meaningful change—one smile at a time. Elvis actually made it down to the exhibition halls this year — and hyperDENT from FOLLOW-ME! Technology was everywhere. Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults… Responsible adults chasing a bright orange folding electric hyperDENT scooter. That's what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next. Serious about precision. Not too serious about themselves. Big shoutout for bringing the brains — and the electric horsepower. Come see and talk to Elvis and Barb at all these amazing shows in 2026* Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay's story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he'd never get into teeth… only to build a powerhouse anyway. After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn't optional, and it definitely isn't accidental. Now leading multiple lab locations under the brilliantly simple name thedentallab.net, Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you've ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time. At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next. Plus, the Icortica team is incredibly responsive and feels like a true partner in our success. If you're serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow. Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting. Barb and Elvis will be on site bringing you exclusive interviews, plus don't miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars. Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.Special Guest: Jay Collins.

Ski area leaders juggle two demanding roles: developing people and delivering projects. This session with the Class of 2025-26 Summit Series cohort dives into how mentors strike that balance — keeping teams motivated while hitting deadlines, shaping culture while driving results, and navigating the constant pull between personalities and priorities.  Mentors: John Melcher, CEO, Crystal Mountain, Mich. Jean Mikulas, President and GM, Red Lodge Mountain, Mont. Lori Phillips, GM, Ski Big Bear, Pa. Hugh Reynolds, Partner and CMO, SNOW Partners, N.J. Ryan Schramm, GM, Powderhorn Mountain Resort, Colo. Mentees:  Chris Adams, VP of Mountain Experience, Boyne Mountain Resort, Mich.  Beck Badger, Lead Marketing Coordinator, Gunstock Mountain Resort, N.H Drew Brewer, Director of Mountain Experience, Alyeska Resort, Alaska Sam Burns, Snowmaking Supervisor, Arizona Snowbowl, Ariz.  Julie Bush, Marketing Specialist, Wisp Resort, Md.  Teagan Knudson, Front Desk & Guest Services and Ski Patrol Manager, Snowriver Mountain Resort, Mich. Ryan Leclerc, Location Manager, Adult & Private Lesson Programs, Beaver Creek, Colo. Rebecca Repp, Director of Food & Beverage, Brundage Mountain Resort, Idaho Shayna Silverman, Communications Manager, Arapahoe Basin, Colo. Gabriel Sudermann, Manager of Mountain Operations, Camp Fortune, Que.  Leadership Coach: Lex Curtis, Founder, Field of Play Consulting Thank you to our sponsor, MountainGuard, for their support of this program. 

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   Accor isn't just polishing the Orient Express legend — it's trying to industrialize it. With LVMH in the mix, the play shifts from “luxury assets” to a full ecosystem built on narrative: trains, hotels, yachts, and a throughline of romance and mythology. Scott sees the upside in that long-game brand equity, but the panel keeps circling the same risk: storytelling can sell the dream, yet only flawless operations keep it from collapsing into cosplay. Then the mood turns pragmatic with Casago's post-Vacasa reality check. A founder-led franchise business runs on trust and alignment as much as tech and scale, and Steve Schwab's CEO transition lands as a stress test for franchisees already bracing for integration chaos. Ben argues owners should protect optionality while the dust settles; Scott and Edwin frame it as a “psychological contract” moment where perception matters as much as governance. Finally, Hyatt's ChatGPT integration signals that AI discovery is becoming a real distribution layer, not a gimmick. If travelers are asking for “the right stay” conversationally, brands will win by training the narrative, not bidding on keywords. Spice of the Week closes with a blunt takeaway: creative is the only differentiator left — and hotels are still wasting money boosting the wrong posts instead of scaling what actually works.   This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 09:40 — Story #1: Accor + LVMH build Orient Express into a full luxury ecosystem 24:32 — Story #2: Casago's Vacasa-era growing pains trigger franchisee unease 33:31 — Story #3: Hyatt embraces ChatGPT discovery as the next distribution layer 46:29 — Spice of the Week     Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Links & Mentions: Consult booking link: www.dryazdancoaching.com/consult Email me: DrDYazdan@gmail.com Make more money video: www.dryazdancoaching.com/MDM Follow me for more tips: (@DrYazdan) www.instagram.com/dryazdan and (@DrYazdanCoaching) www.Instagram.com/dryazdancoaching Episode Summary In today's episode, we're diving into one of the biggest struggles dental practice owners face: the front desk. If your phones feel chaotic, your schedule feels random, or your new patient flow feels inconsistent — you're not alone. Most dentists have been frustrated with their front office at some point, but here's the truth:

In „Volunteer Chronicles – Winter Edition“ erzählen Volunteers von ihren ganz persönlichen Olympia-Momenten – fernab der Hochglanz-Pressekonferenzen und doch mittendrin im Geschehen. In Folge 5 bin ich in Milano und spreche mit Indre Doll, die als Agile Master bei der Allianz arbeitet und gleichzeitig als Volunteer bei den Winterspielen im Einsatz ist. ​ Indre ist in der Ròh Arena eingeteilt – einer Messehalle, die für die Winterspiele in eine Eishockey- und Skating-Arena verwandelt wurde. Sie kümmert sich um Journalistinnen und Journalisten vom ersten Check-in am Front Desk über die Pressetribüne bis zur Mixed Zone, in der Spielerinnen und Spieler direkt nach dem Spiel mit der Presse sprechen. Zusätzlich begleitet sie die Fotografen direkt am Spielfeldrand und erlebt Eishockey so nah, dass sie jede Emotion in den Gesichtern der Athletinnen und Athleten lesen kann. ​ Wir sprechen darüber, wie es ist, sich als Nicht-Eishockey-Profi in die Regeln und den Sport reinzufuchsen – und nach anderthalb Wochen plötzlich Hardcore-Fan zu sein, warum sich Fraueneishockey in der kleineren Arena kein bisschen „kleiner“ anfühlt und welche Unterschiede sie zwischen Frauen- und Männerteams wahrnimmt, ​ wie es sich anfühlt, wenn plötzlich der Fokus im Stadion nicht mehr auf dem Spielfeld, sondern auf der VIP-Tribüne liegt – unter anderem mit Bundespräsident Frank-Walter Steinmeier, Annalena Baerbock und der US-Delegation. ​ Indre erzählt von Gänsehautmomenten mit lauten lettischen Fans, vollen Rängen, spontanen Partystimmungen bei jedem Tor und von der besonderen Energie, die entsteht, wenn Menschen aus aller Welt für Sport und Fairplay zusammenkommen. Gleichzeitig geht es um den Teamspirit unter den Volunteers, um Allianz-Kolleginnen und -Kollegen, die gemeinsam Schichten rocken, nachts in Milano feiern und sich Tickets sowie Tipps hin- und herschieben. ​ Ein weiterer spannender Twist: Indre verbindet ihren Volunteer-Einsatz mit Workation in Mailand. Zwischen Schichten und Spielen arbeitet sie remote, entdeckt Museen, Architektur, Mode und geht am Wochenende sogar wandern – und zeigt damit, wie sich „normaler“ Job und Olympia-Engagement in einem Leben vereinen lassen. ​ Wenn du wissen willst, wie sich Olympia von der anderen Seite der Kamera anfühlt, wie viel Leidenschaft in ehrenamtlicher Arbeit steckt und warum dieser Einsatz für Indre ein Privileg ist, das sie so schnell nicht vergessen wird, dann ist diese Folge für dich.

A last-minute cancellation shouldn't hijack three hours of your day. We dig into a simple shift—pre-collecting before you schedule—that lowers AR, slashes cancellations, and gives your front desk a calmer, cleaner workflow without awkward money talks at checkout.By the end, you'll have the words, the rules, and the check-ins to make pre-collections stick—and a team that sees it as clarity, not conflict. If this helped, follow the show, share it with a colleague who needs fewer no-shows, and leave a quick five-star review to help more practice owners find it.JOIN THE THREE DAY SEMINAR HERE Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

The traditional front desk is broken. If you're still hiring one person to answer phones, book appointments, and handle billing, you're probably bleeding money and time. In this episode, Rick Lau sits down with Dr. Julie Durnan, a 20-year clinic owner and the CEO of Ginger Desk. Julie built two successful practices, scaled one to over a million in its first year, and now helps hundreds of clinics across North America rethink their admin model. Julie reveals the new front desk model that's replacing the old one. It starts with a task list, not a hire. She breaks down the five roles every front desk should cover, and explains why most clinics only hire for one. She shares why 50% of front desk staff quit within 24 months and what to do instead. You'll learn why payments are the easiest job to outsource, why direct billing should never be done in-house, and how to cut your admin costs from 12% of revenue to 3%. You'll hear how mental health clinics are scaling fast with no front desk, no physical office, and no overhead. Julie also walks through what she calls the “Walmart Greeter” model and how a solopreneur can run a high-end patient experience without any front desk staff at all. She closes with the biggest mistake clinic owners make when hiring virtual assistants and how to avoid wasting time training the wrong person for the wrong job. Can't afford front desk but need help with booking and billing? Get $100 off with Ginger Desk. You'll get a local, trained virtual assistant who's fully managed and ready to go. Use code GDxACCELERATOR. >> Free training for clinic owners: clinicowner.com >> Follow me on IG at: @thericklau >> Join the community: clinicaccelerator.com >> Stop missing calls with CallHero's advanced phone system: mycallhero.com Chapters: (01:00) Introduction to Julie Durham and Ginger Desk (05:07) Filling the Gap in Administrative Support (08:54) The Progressive Front Desk Concept (12:49) Deconstructing Front Desk Activities (15:49) Scheduling and Patient Experience (19:53) Virtual Practices and Revenue Generation (24:27) Understanding Virtual Assistants in Healthcare (27:59) The Cost of Running a Healthcare Business (28:31) Creating Efficient Systems for Remote Work (29:43) The Importance of Training and Expertise (30:33) Setting Up a Successful Clinic (31:55) Outsourcing vs. In-House Staffing (33:47) The Financial Impact of Staff Turnover (34:36) Cost Savings with Virtual Assistant Models (35:31) Easing into Outsourcing (36:39) Onboarding and Training Challenges (40:14) Common Mistakes in Hiring Virtual Assistants (43:04) Managing Remote Teams Effectively (45:38) Outsourcing Front Desk Activities (46:20) Finding Out More About GingerDesk

Good day ladies and gentlemen, this is IRC news, and I am Joy Stephen, an authorized Canadian Immigration practitioner bringing out this Canada Work Permit application data specific to LMIA work permits or employer driven work permits or LMIA exempt work permits for multiple years based on your country of Citizenship. I am coming to you from the Polinsys studios in Cambridge, OntarioNew Brunswick issued work permits between 2015 and 2024 for Hotel front desk clerks under the former 4 digit NOC code 6525, currently referred to as NOC 64314.A senior Immigration counsel may use this data to strategize an SAPR program for clients. More details about SAPR can be found at https://ircnews.ca/sapr. Details including DATA table can be seen at https://polinsys.co/dIf you have an interest in gaining assistance with Work Permits based on your country of Citizenship, or should you require guidance post-selection, we extend a warm invitation to connect with us via https://myar.me/c. We strongly recommend attending our complimentary Zoom resource meetings conducted every Thursday. We kindly request you to carefully review the available resources. Subsequently, should any queries arise, our team of Canadian Authorized Representatives is readily available to address your concerns during the weekly AR's Q&A session held on Fridays. You can find the details for both these meetings at https://myar.me/zoom. Our dedicated team is committed to providing you with professional assistance in navigating the immigration process. Additionally, IRCNews offers valuable insights on selecting a qualified representative to advocate on your behalf with the Canadian Federal or Provincial governments, accessible at https://ircnews.ca/consultant.Support the show

How would YOU react to reading these notes from YOUR significant other?See omnystudio.com/listener for privacy information.

In this episode of The Authority Company Podcast, Joe Pardavila chats with Bruce Craul, a lifelong hospitality leader who rose from front desk roles to the C-suite. Bruce shares why hospitality never becomes obsolete, even in an AI driven future, and why heart, not software, shapes every guest experience. Drawing from five decades in hotels, resorts, and restaurants, Bruce explains how culture, hiring, and everyday human moments decide business results long before revenue reports do. You hear why Bruce views hospitality as a gift instead of a transaction, how simple choices like a greeting or a name tag change how people feel, and why companies like Chick-fil-A and Nordstrom earn loyalty through people, not pricing. He also reflects on his own journey, from learning professional pride in Miami's Latin hospitality culture to leading teams across dozens of properties nationwide. The conversation closes with Bruce's mission behind his book The Hospitality Advantage, which aims to restore warmth, care, and connection across every industry. If you lead a team, run a business, or serve customers in any role, this episode gives you clear, real world lessons on how hospitality builds trust, loyalty, and long term growth.

Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences. The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk. Visit our BET on Hospitality Website: https://betonhospitality.my.canva.site!

Join our host Steve Turk as we explore the dynamic and inspiring career journey of Deniz Dorbek, the founder of the Regulus Collective, in this episode of The Hospitality Mentor Podcast. Starting from her first job as a front desk agent in Istanbul, Deniz narrates her ascent through various roles in the hospitality industry across multiple countries.Deniz shares her insights on revenue management, the importance of mentorship, coping with global crises, and her exciting new venture in hospitality technology and lifestyle branding.Don't miss her incredible stories and invaluable advice for anyone in the luxury hospitality sector.Special thanks to our sponsor, Lodgify, for supporting this episode. Use code THM20 for a 20% discount on all Lodgify yearly and bi-yearly plans!01:08 Welcome to The Hospitality Mentor Podcast01:18 Meet Denise Dobe: Founder of The Regulus Collective02:27 Denise's Journey Begins: From Istanbul to Edinburgh05:21 Exploring Revenue Management and Global Opportunities07:13 Challenges and Growth in Thailand and Dubai18:18 Navigating Crisis and Leadership in Jordan20:49 Homecoming: Leading in Istanbul23:36 A Warm Welcome Back Home24:11 Golden Era of Turkish Hospitality24:46 Transition to London and Wyndham Hotels25:50 Building a Commercial Engine from Scratch28:00 Promotion to Vice President28:46 Navigating the COVID-19 Crisis34:35 Stepping into Operations with Hyatt39:22 Becoming a CEO in Hospitality Tech40:50 Founding Regulus and Future Plans 44:53 Advice to Young Professionals

What makes a book a "read-aloud" winner? In this episode, "The Magic of Reading Aloud," Anna, Morgan, and Martie explore the special connection built through shared stories. As we look ahead to World Read Aloud Day (2/4/26) and Read Across America (3/2/26), the Lit Gals are sharing their absolute favorite titles - the ones that have sparked the best discussions and the biggest smiles. Don't miss this collection of proven hits that will help you celebrate reading in your home or classroom! Books Shared: Young Reader - "Please Don't Read This Book!" (D. Kizis) "What Should Danny Do?" (A. Levy & G. Levy) "What Do You Do with an Idea" (Kobi Yamada) Middle Grade - "Clean Getaway" (N. Stone) "Code of Honor" (A. Gratz) "From the Desk of Zoe Washington" (J. Marks) "Front Desk" (K. Yang) "Ghost Boys" (J. Parker Rhodes) "The Scammer" (T. Jackson) "Tripping Over the Lunch Lady and Other School Stories" (edited by N. Mercado) Adult - "The Last Letter" (R. Yarros) "Tisha: The Wonderful True Love Story of a Young Teacher in the Alaskan Wilderness" (R. Specht) "Who Fears Death" (N. Okorafor) The Lit Gals are proud to be part of the Keep Indiana Learning network and are excited to also be airing on the KINL Podcast network this season!

In this episode of The Chiropractic Deep Dive, we break down how front desk inefficiencies quietly limit growth in high-volume practices—and how Dr. Noel Lloyd's One-Stop Shopping system fixes it.You'll learn:Why too many check-ins, payments, and scheduling conversations create daily bottlenecksThe 5 biggest front desk mistakes (and how to eliminate them)How to streamline payments, scheduling, and rooming into one smooth patient interactionSimple scripting and automation ideas that reduce stress, improve flow, and increase capacityWhy training both your team and your patients is the key to scalable growthThe result? Faster visits, happier patients, lower payroll pressure, and a front desk that actually supports expansion.

In this episode, Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, shares a practical look at how his team balances timeless hospitality with modern operational realities. This episode includes a case study on how AI and workflow automation reduced front desk call volume by 80 percent, freeing teams to focus on the people in front of them.Technologies Tony mentions:EHVA AIAlice by Actabl Also see: "He Gave Me the Opportunity to Fail, and That Changed Everything" - Tony Roumph, Argonaut HotelWhy Mentorship Beats Micromanagement in Hotels - Tony Roumph, Argonaut HotelBetter Together: How We Aligned Hotel Operations, Staffing & Financial Performance with Actabl - Steven Marais, Noble House Hotels & Resorts A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ace Wizards Arroai the Pragmatic and Ner'evine Livolias hit a creative stumbling block in their quest to renovate the tower of Xalatan the Triumphant. If they wish to reinvigorate their artistic passions, they must seek inspiration from visiting travelers!CREDITS:Max Knightley as Arroai the PragmaticIris Christianson as Ner'evine LivoliasCrystal Zaslavchik as Grand Duchess SelleneLuke Varner as TedMUSIC BY MAX KNIGHTLEYEDITED BY MAX KNIGHTLEY AND CRYSTAL ZASLAVCHIKCONTENT WARNING: This episode contains explosion and gunfire noises.This episode is possible thanks to all $10 and up Patreon subscribers! If you're listening to the 5-minute preview of this episode, then you can listen to the full episode by subscribing today!Status of The Great Tower of Xalatan:1F: Smallfolk Apartments; Front Desk; Ted's Booth2F: Tallfolk Apartments; Biohazard Zone; Healing Fountain; Item Shop; Crafting Lab3F: Goblin Barracks; Meat Pit; "Veggie Pit"; Political Graffiti4F: Arcade Machines; Limp Bizkit; Throne; Portal?5F: Healing Waterfall; Trunk of the World Tree Yggdrasil; Mushroom Village6F: Healing Pond; Enchanted Grove; Crown of the World Tree Yggdrasil7F: Sungrates?Exterior: Vines; CrystalStatus of The Town of Lake Town:Population: 13,004Key Industries: Soy; Horse + Phoenix RanchingFormer Key Industries: Orichalcum Refining; TypewritersPlans: Send ghouls to woods; Purify air with springNew Businesses: Unicorn Hotel; Old Typewriter Factory for lease

The front desk is dead.Let's be honest—we don't live in the “tour the clubhouse” era anymore.In today's Multifamily world, your leasing agent doesn't sit behind a desk—they live on your website. Your first impression isn't curb appeal—it's your digital curb appeal. Prospects are vetting your community online, building opinions before they ever set foot on site... if they even do.In this episode of Multifamily Operations Tip of the Day, Mike Brewer unpacks a seismic shift: leasing has gone from feature dumping to lifestyle storytelling.Modern leasing pros aren't selling space—they're narrating experiences. Conversion metrics matter more than call logs. Data beats gut instinct. And your online presence? It's now your #1 closer.If you're still treating leasing like a front-desk gig, you're already behind.Let's talk about what it takes to compete today—and win tomorrow.

Matt Brown sits down with Laura Nelson, founder of Front Office Rocks, to discuss why the front desk is critical to practice success. Laura shares insights on common front office breakdowns, using data to improve patient engagement, and how AI can support—without replacing—human connection. They also explore the shift from staying busy to working efficiently and preview Laura's upcoming phone skills training designed to elevate the patient experience.Click here to join our free study club! https://chat.whatsapp.com/H746zQhOps161RNOv5Meut?mode=hqrt3

What You'll Learn in This Episode:Why the front desk is the #1 bottleneck in most chiropractic practicesHow 300 weekly visits turn into 600 points of frictionWhat “One Stop Shopping” really means in a chiropractic officeWhy checkout stress erases an otherwise great patient experienceThe 5 most common patient flow mistakes sabotaging efficiencyHow poor pre-scheduling creates massive delaysWhy payment must happen at intake—not checkoutHow “chatty CAs” unintentionally clog patient flowThe importance of a structured Day 3 patient walkthroughWhy card-on-file and prepayment systems dramatically increase complianceThe Payoff of One Stop Shopping:Reduced front desk stress and lower payroll pressureIncreased capacity for growth (without staff burnout)Higher patient satisfaction, retention, and referralsA calmer, more professional, high-performing office cultureTraining & Systems That Make OSS Work:How to sell the benefit of OSS to patients (express pay & express scheduling)Using plan printouts to eliminate scheduling clogsLeveraging check-in apps and self-rooming to free up staff timeEmpowering CAs with product and systems trainingAdvanced strategies like removing phones from the front deskUsing directive scheduling language that prevents slowdownsKey Takeaway:When your front desk is stressed, your growth is capped.One Stop Shopping removes friction, restores flow, and creates the capacity your practice needs to scale, without chaos.Next Steps:

As we take a short break for the holidays, we're switching things up with a rewind of one of our most-downloaded, most-talked-about episodes ever.In this replay from the UCA Conference in Dallas, Michael Ray walks through one of the most overlooked, high-impact growth opportunities in urgent care: your front desk. Spoiler alert—this session struck such a chord, it's now evolving into a full training offering for urgent care teams.If you're ready to turn your front desk into your secret sales team, improve patient conversion, and stop leaking marketing dollars, this episode is packed with practical insights, scripts, and strategy.We'll be back with fresh episodes in the new year—but in the meantime, this one's well worth a second listen. Happy holidays, and we'll see you in 2026!

Farida Studio proudly celebrated the grand opening of its beautiful new location at 120 Bloomingdale Road in White Plains on Thursday, December 18th, 2025, welcoming the community to an elegant, thoughtfully designed space dedicated to self-care and confidence. The celebration introduced guests to Farida's fantastic new studio and the personalized services it offers, from advanced skin care and rejuvenating body treatments to expertly delivered beauty treatments. Westchester Talk Radio was on hand for the event, capturing the excitement and highlighting the studio's mission and vision. At Farida Studio, the philosophy is simple and powerful: it's not about us — it's about you. With therapists recognized among the best in the industry, every service is centered on helping clients achieve, maintain, and truly enjoy their healthiest, most radiant skin.Joan Franzino of Westchester Talk Radio spoke with Gabriella, a Farida Studio aesthetician, and Angela, the studio's front desk manager, who discussed the importance of expert skin care, seamless client experiences, and creating a warm, welcoming environment from the moment guests walk through the door.

In this episode of What's Best For The Patient Is Best For The Business, Jerry sits down with CJ, founder of CJM Strategic Consulting, for a deep dive into the intersection of AI, technology, and physical therapy practice.Recording in late November 2025, fresh off PPS (which looked more like a tech conference than ever before), this conversation tackles the most pressing questions facing PTs today: Where does AI fit? What's our role? And how do we become architects of the future rather than replaceable cogs in the system?CJ brings a unique perspective—starting her career at Johnson & Johnson in quality engineering and operations, then transitioning to PT, working through digital health at Hinge Health, and now consulting with healthcare tech startups. She's seen both sides: the promise of technology and the reality of implementation without clinical empathy.This isn't a conversation about AI taking jobs. It's about PTs stepping up to train the systems, becoming context experts rather than task experts, and recognizing that in November 2025, AI needs us more than we need it. From ambient listening technology to benefit verification to documentation, Jerry and CJ explore why reviewing AI outputs isn't busywork—it's building the architecture for the entire profession's future.Key topics include: the human-in-the-loop vs. human-on-the-loop distinction, why documentation quality matters more than ever, how to add value to AI platforms, the risk of automation bias and deskilling, why coordination beats siloed care, and how one team member got a massive raise by managing their AI model effectively.If you're wondering where you fit in this tech-enabled future, this conversation will give you clarity—and a call to action.Key Takeaways- AI Needs Us More Than We Need It (November 2025): Right now, AI systems need expert clinicians to train them, correct them, and build the architecture for future improvements. This is our opportunity to shape these tools rather than let them shape us—but that window won't last forever.- You're Not Reviewing Notes—You're Building Systems: When you review AI-generated documentation, you're not just checking for accuracy. You're teaching the system what matters, how to think like a PT, and creating the foundation for better care delivery across the entire profession.- From Task Expert to Context Expert: The future of PT isn't about getting faster at individual tasks—it's about becoming context experts who understand the bigger picture. This shift from fragmented task completion to systems thinking is what will separate thriving practices from struggling ones.- Documentation Will Finally Reflect Reality: For decades, we've documented to get paid, not to show our value. Ambient listening and AI documentation tools are changing that—capturing education, clinical decision-making, and the full scope of what we do. This will change billing patterns and prove our worth.- Reskilling Is Really Re-Evaluating: You don't need to learn entirely new skills—you need to re-evaluate how you apply your existing expertise. The electrician doesn't become a mason; they become a systems architect who understands how electrical work fits into the whole building.- Embrace the Stairs in the Age of Escalators: Technology offers automation, but we must actively choose to maintain our clinical reasoning skills. Just as we tell patients to take the stairs for physical health, we must "take the stairs" mentally—continuing to think critically even when AI offers easier paths. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode of Physical Therapy Private Practice: Secrets of the Top 10%, Brian Gallagher, PT, breaks down how your front desk isn't just a support role—it's the engine that drives every metric in your clinic. From call conversions to patient intake, Brian explains how mastering your front desk systems directly impacts your payroll percentage, net profit, clinician efficiency, and long-term growth. If you want your practice to thrive in 2026, you need to start by tracking and tightening the numbers that matter most—right at your front desk.  

In this episode of What's Best For The Patient Is Best For The Business, Jerry welcomes back Katie O'bright, founder of Redefine Health Education, for a much-needed update on the primary care physical therapy movement. Recording just days after speaking at a conference in Alabama on patient engagement, Jerry recognized it was time to catch up with Katie—a leader who consistently exemplifies putting patients first while building sustainable business models.Katie returns to the show (her first appearance was 1.5-2 years ago) at a pivotal moment for the profession. In 2025, the ABPTS primary care clinical specialization finally passed the House of Delegates, creating the first pathway for physical therapists to become board-certified primary care specialists. This isn't just another certification—it's a fundamental repositioning of what physical therapists can be in the healthcare system.Drawing from her military background where she served as an embedded PT in a soldier-centered medical home, Katie breaks down what primary care PT actually means, how it differs from traditional outpatient practice (3 feet deep and 3 miles wide vs. 1 foot wide and 10 miles deep), and why this model represents the future of the profession. She shares the comprehensive consensus definition developed by the Primary Care Special Interest Group, explains multiple payment models (fee-for-service, direct-to-employer, direct-to-consumer), and announces her upcoming Primary Care PT Startup Workshop for Business Leaders launching in 2026.Key Takeaways- Primary Care PT Certification Changes Everything: Unlike previous PT specializations, the new ABPTS primary care clinical specialty creates a pathway for PTs to be recognized as primary care providers for neuromusculoskeletal conditions—potentially opening doors to CMS recognition and reimbursement changes that could transform the profession.- Scope Redefined: 3 Feet Deep, 3 Miles Wide: Primary care PTs practice with a fundamentally different scope than traditional outpatient therapists. Instead of deep specialization in one area (1 foot wide, 10 miles deep), they provide broad-spectrum care (3 feet deep, 3 miles wide)—managing first contact, ongoing preventive and reactive health services as integral members of primary care teams.- Multiple Settings, Multiple Payment Models: Primary care PT isn't limited to medical clinics. Katie outlines how this model works in work sites, community centers, schools, sports facilities, wellness centers, and homes—with payment ranging from fee-for-service to direct-to-employer contracts to membership-based direct-to-consumer models.- You Don't Have to Blow Up Your Business: Practice owners don't need to abandon their current model to integrate primary care PT principles. Adding acute care slots, implementing risk stratification, or establishing relationships with value-based care organizations can enhance existing practices while opening new revenue streams.- The Profession Isn't Ready (And That's Okay): Katie acknowledges that primary care PT isn't for every physical therapist—and that's fine. The profession needs therapists in all settings. But for those ready to practice at the top of their scope, think differently about risk management, and engage with population health, the opportunity is massive.- Physicians Want This: Katie shares stories of physicians and orthopedic surgeons actively reaching out to recruit PTs into their practices. The barrier isn't physician resistance—it's that many PTs haven't learned to speak the language of primary care or understand value-based care arrangements. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

On today's episode, Dr. Mark Costes sits down with Samad Syed, founder and CEO of mConsent, a powerful all-in-one platform designed to modernize and streamline dental practice operations. Samad shares the origin story of mConsent, which was born out of a frustrating medical billing experience and has since grown into a software solution trusted by over 2,000 dental offices across the U.S.  He breaks down how mConsent integrates seamlessly with major PMS systems like Dentrix, Open Dental, and Eaglesoft to eliminate paperwork, improve patient communication, automate insurance verification, and boost case acceptance through AI-powered tools. The conversation also explores how mConsent is reducing front desk burnout, increasing operational efficiency, and helping practices reactivate patients, manage unscheduled treatment, and build 5-star reputations—without relying on a dozen different software plugins. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://mconsent.net https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Your new hire shadows for a few days. You walk them through a checklist. They learn the software. Then what? Everyone hopes they “figure it out.” A month later, the doctor is frustrated. The team is stressed. The new hire feels like they’re failing. The problem isn’t effort. The problem is this: you’re treating training like a checkbox instead of a culture. Why One Time Training Kills Growth When training is an event, your practice stays stuck in reaction mode. You only coach after mistakes, complaints, or resignations. By then, you’re cleaning up fires instead of building people. Here’s the pattern that plays out in most practices. A new hire gets paired with your “strongest” team member. That leader is already buried in their own workload, so they show shortcuts instead of deep explanations. The new person picks up just enough to stay afloat. Everyone assumes the job is done. But orthodontic practices don’t stay still. Systems change. Software updates. Patient expectations rise. Insurance rules shift. If your team never gets space and structure for continuous learning, they’ll keep doing what they’ve always done. Even when you need something completely different. The emotional toll is real too. Without clear expectations for days 30, 60, and 90, a new hire never knows if they’re winning. They catch feedback only when something breaks. They sense the doctor’s frustration but not the reason. That builds anxiety fast. High performers burn out because they’re constantly training others on the fly. Low performers coast because nobody defined what success actually looks like. Patient experience becomes a coin flip. One family gets a red carpet welcome. The next one gets a rushed check-in from someone who can’t answer basic questions. That’s how training problems quietly become culture problems. Then turnover problems. Then growth hits a ceiling. The Shift — Training As Intentional Culture Flip the switch with one decision. Training isn’t something you check off. It’s something you build into how your practice breathes every single day. Stop playing defense. Start playing offense. Instead of coaching around fires, set a rhythm. Define what someone should know and do at 30, 60, and 90 days. Block time for one on ones, coaching, and questions. Make it clear that learning isn’t just for new hires. It’s for everyone, all the time. This doesn’t require a massive time commitment. Everyone has the same hours in a day. The difference is what leaders choose to prioritize. A 15-minute check-in each week with a key team member can prevent dozens of hours of upset patients, staff gossip, and repeated mistakes. When training becomes your culture, you stop expecting people to just know. You start expecting them to grow. Design Training For Real Humans Here’s another trap. The assumption that everyone learns the same way. Shadowing is valuable. It’s not enough on its own. Some people need hands-on practice with guidance. Others need to talk it through and ask questions. Others need written steps they can review later. When training is generic and rushed, it drains both trainer and trainee. Neither one walks into the next session excited. Mix observation with hands-on work. Break complex processes into smaller wins and celebrate progress along the way. Make room for questions and curiosity, not just lectures. Draw a parallel to continuing education for doctors. Clinicians don’t take one course early in their career and call it done. They keep learning because standards of care change. Your team needs the same commitment. Front Desk staff, Clinical Assistants, and Treatment Coordinators need ongoing growth to stay aligned with what patients expect today, not five years ago. When your entire team is engaged in learning, the practice feels alive. People aren’t just clocking in. They’re getting better. One Role, One Story, Real Transformation Redefining a single role can transform both a person and your whole practice. Picture this. A Front Desk team member has been parked in a corner with an unspoken message: just sit there, answer phones, check people in. Her title reflects it. Her daily experience reflects it. Over time, she internalized the message and operated at that level. Instead of replacing her, reframe the role. Change her title to something like “Patient Satisfaction Specialist” or “First Impression Expert.” Train her on how to stand and greet, how to introduce herself by name, how to guide families through your lobby, and how to create warm, personal phone calls. The shift was immediate. She owned the lobby experience. Patients got greeted with eye contact and genuine care. New callers heard enthusiasm. The Front Desk stopped being a transactional checkpoint. It became a hospitality station that set the tone for everything else. Better greetings and more thoughtful calls helped with retention and reviews. Clinical teams faced less friction because patients already felt cared for before sitting in the chair. Every role in your practice can be a growth lever if you define its purpose and train to that purpose. When people understand the why behind their tasks, accountability stops feeling like punishment. It becomes a badge of pride. Watch how this plays out in daily moments. A team member notices a parent looks cold and offers a blanket without being asked. An assistant remembers a song a patient mentioned and queues it up next visit. A coordinator recognizes a nervous family and slows down to address their real fears. These aren’t random kindnesses. They’re the natural outcome of people who understand their role in the patient journey and feel empowered to act. The Cadence That Works You don’t need a complex training program to make this happen. You need something structured and simple. The heartbeat of this is one on ones. Team huddles matter. Staff meetings are valuable. But nothing replaces looking someone in the eye and talking directly about their experience, their goals, and their growth. Schedule a 15-minute weekly check-in. Ask what’s going well, where they’re struggling, and what support they need. Because this rhythm stays consistent, those conversations feel safe. They signal investment, not trouble. Add a 30-minute monthly development conversation. Review what happened over the past few weeks. Connect performance to specific behaviors and decisions. Talk through real cases, what worked, what could shift next time. Let them use you as a sounding board to brainstorm. Step into a 60-minute quarterly growth conversation. Widen the lens. Discuss personal goals, where they want to grow, and how that connects to where the practice is heading. Treat these as pivot points, moments to reset focus and clarify the next cycle. Start every meeting with what’s working. Make team members feel seen and valued before you talk about gaps. That shift alone primes the conversation for openness and kills the fear that a one on one means they’re “in trouble.” Over time, your team will look forward to these meetings because they feel like real investment. Your 90-Day Action Plan You don’t need to be perfect to start. You need consistency. First, audit how training actually happens right now. Where do new hires get information? Who do they shadow? When do you check-in after week one or two? Where do issues usually surface, front desk or clinic or consultations? Don’t judge. Just observe. The goal is to see the gap between what you intend and what your team actually experiences. Second, pick one role. Maybe it’s the Front Desk. Maybe it’s a Clinical Assistant or Treatment Coordinator. Pick the area where confusion or turnover has been most obvious. For that role, write down what you expect someone to know and do at 30, 60, and 90 days. Keep it simple and rooted in reality, communication, patient experience, and key responsibilities. Third, put a cadence on the calendar. Schedule a 15 minute weekly check-in and a 30-minute monthly conversation for the next three months. Decide right now that you’ll start each meeting by asking what’s going well. That one habit changes the tone more than anything else. Listen closely during those conversations. Where does this person feel unclear, undervalued, or underused? What part of their role do they love? Where do they feel least confident? Invite them to share ideas for improving patient experience or efficiency in their area. Then empower them to run one small experiment. Maybe it’s a new greeting script. Maybe it’s a comfort station with blankets and stress toys for anxious families. Maybe it’s better follow-up on pending treatment plans. Define what success looks like together and decide how you’ll measure it. At day 90, step back and compare. How is this person performing now? How has their confidence shifted? What’s the impact on patients or the rest of your team? Use those insights to refine the cadence and roll it out to the next role. The Practice You Build Training problems aren’t solved by one more manual or a longer orientation. They’re solved when training becomes a living part of how your practice operates. When you move from one time training to ongoing coaching, everything shifts. Team members feel valued instead of disposable. Expectations are crystal clear instead of vague. Accountability feels like empowerment instead of punishment. Patients feel the difference the moment they walk through your door. They see it in a genuine greeting. They hear it in a caring voice. They feel it when someone remembers their name or anticipates what they need. As your team grows, your practice grows. Turnover drops. Reviews climb. Your days stop feeling like fire drills and start feeling like purposeful, predictable progress. You don’t need a perfect system. You only need to decide that training is no longer a box to check. Choose one role. Set a simple cadence. Have the conversations. Let continuous coaching become the heartbeat of your culture. Start this week. Free Growth Session The post 10 Training Mistakes Ruining Your Orthodontic Practice appeared first on HIP Creative.

In this Technology Reseller News podcast, Publisher Doug Green speaks with Christian Stredicke, President & CEO of Vodia Networks, about how hotel communications are evolving and why guest room telephony still matters in 2026. Stredicke explains that while many hotels question whether they still need a phone in every room, the answer is often yes—especially when there is on-property staff and services to deliver. From in-room dining and housekeeping to bell service and deliveries, a simple, dedicated room phone with clear speed dials (“Front Desk,” “Room Service,” etc.) remains the fastest, most intuitive way for guests to get what they need. “There's zero training necessary,” he notes. “You just push a button and it works.” Vodia supports both legacy analog phones and modern IP/VoIP hospitality devices, allowing properties to extend the life of existing cabling or upgrade to CAT5/6 and new hotel-specific endpoints. Stredicke sees AI playing a growing role, particularly for “call center–style” functions such as internal operator services, simple requests, and multilingual support. AI can, for example, help connect calls between rooms or handle basic inquiries in the guest's native language. However, he stresses that high-touch revenue activities like in-room dining still benefit from human interaction, especially when guests want recommendations or customization. Compliance and safety are also central. A room phone carries an implied promise that guests can reliably reach emergency services (911) and that staff can quickly see which room placed the call to coordinate with first responders and provide immediate on-site assistance. Stredicke argues that modern PBXs—whether on-premises for resiliency or cloud-based for easier maintenance—are critical to delivering this, and that cutting corners on telephony is usually a false economy. With many hotels still running 20–30-year-old systems, he suggests that upcoming renovation cycles are the ideal time to move to a modern, hospitality-aware phone system that can support AI workflows, better guest experience, and tighter operational efficiency. Vodia's website: https://web.vodia.com/

In this episode of What's Best For The Patient Is Best For The Business, Jerry sits down with Paul Singh CEO of StrataPT, just days after the 2025 Private Practice Section (PPS) conference in Florida. They dive deep into Paul's highly attended presentation, "Moneyball for PT Practices," and discuss the evolving landscape of physical therapy practice ownership, M&A strategy, and the tech transformation happening in the industry.Paul brings a unique Silicon Valley perspective to healthcare, drawing from his extensive background in tech investing and startups. He breaks down the critical difference between "getting bought" versus "getting sold" - a concept that resonated powerfully with practice owners seeking to understand their true business value and exit strategies.From the packed exhibit hall filled with AI-powered solutions to the contrasting conversations about clinician burnout happening in the conference rooms, Jerry and Paul provide an unfiltered assessment of where the PT industry stands and where it's heading. They explore the influx of venture capital, the proliferation of new tech players, and what it all means for practice owners trying to build valuable, sustainable businesses.Key Takeaways- Getting Bought vs. Getting Sold: There's a fundamental difference between putting a "for sale" sign on your practice (which creates downward price pressure) and being so valuable that buyers come knocking without prompting. Paul illustrates this with the Mint.com story - how understanding WHY a buyer wants to acquire you can 10x your valuation in six months.- Build to Grow, Not Just to Exit: The activities required to prepare a practice for acquisition are identical to those needed to grow a thriving business. Practice owners should focus on creating genuine business value rather than just preparing for a sale.- Think Like a Consumer Business: The most valuable PT practices will be built by owners who think of themselves as consumer businesses, not just healthcare providers. This mindset shift is what creates billion-dollar exit opportunities.- The Tech Conference vs. The Burnout Conference: PPS 2025 revealed a stark dichotomy - the exhibit hall was dominated by well-funded tech companies and AI solutions, while just 1000 feet away, packed rooms of practice owners discussed preventing burnout and retaining clinicians. This disconnect reveals where the industry's growing pains lie.- Output Over Features: With every vendor claiming AI capabilities, the critical question shifts from "what technology do you have?" to "what outcome do I get?" Practice owners need to demand billing-aware, audit-safe solutions that deliver measurable results, not just impressive features. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

More resources? ----------------------- Watch Full Episodes in my YouTube channel! https://youtube.com/@drtjahn ---------------------- Get Your Free Copy of my book, "Podiatry Profits Book: Crafting A Seven-Figure Lifestyle Practice" to grow your podiatry practice. You just cover the shipping: https://www.podiatryprofitsbook.com ---------------------- Do you want to build your dream private practice without the hassles of insurance networks? Then schedule a FREE 45-min Strategy Session with me. We will dive to look at your current practice and I will provide you with a crystal game plan for you: https://drtjahn.com/the-profit-accelerator-session/ ---------------------- I've created this EXCLUSIVE Private Facebook Group community of like-minded podiatrists who are coming together to build their DREAM PRIVATE PRACTICE, and FREE to join!! https://www.facebook.com/groups/podiatryprofits

What if the biggest reason patients delay necessary care isn't price or insurance, but the quiet doubt in our own voices? We dig into the hidden driver of case acceptance—front desk mindset—and show how two simple defaults transform conversations at checkout: assume the patient can afford the treatment and assume the patient wants the treatment. When that belief is solid, tone, body language, and word choice snap into place, and patients feel confident moving forward.Learn how to make more money on less days!  Register for the 3 Day Virtual Practice Freedom event at https://www.dentalpracticeheroes.com/freedom Take Control of Your Practice and Your Life We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams. Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

Join Steve Carran and David Millili as they sit down with Steven Marais, Vice President of Rooms at Noble House Resorts, to discuss how AI-driven technology is revolutionizing the guest experience and easing staff challenges at high-end resorts like the Argonaut in San Francisco. In this episode, we cover:The front desk challenges at luxury resorts, including high phone call volume and guest service expectations.Why traditional AI solutions failed to meet authentic guest interaction standards.How Steven discovered EHVA through The Modern Hotelier podcast and why it stood out from other automation tools.Integration of EHVA with existing hotel systems like Actabl and Core Park, and the importance of technology partnerships.Implementation process and staff adoption of EHVA, making it easier to maintain Forbes-level service standardsWatch the FULL EPISODE on YouTube: https://youtu.be/m4ncSX5P6v0Links:Steven on LinkedIn: https://www.linkedin.com/in/smaraisnoblehouse/Noble House Hotels & Resorts: https://www.noblehousehotels.com/For full show notes head to: https://themodernhotelier.com/episode/233Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop? In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when one team member walked out. Miles shares what happens when calls slip to voicemail, why booking rates collapse in seconds, and how practices using Fiona are adding 50 plus new patients a month by removing hidden friction and giving patients what they actually want. It is simple, uncomfortable, and exactly what growth minded owners need to hear.  

With the ongoing AI-craze, there's newfound potential for clubs to bridge gaps in service quality and sales execution for lasting improvement. That's why companies like AI Front Desk are stepping up to offer promising results amid this national trend. Taylor Gabhart, the editor of Club Solutions Magazine, recently sat down with Brian Holmes, the CEO of AI Front Desk, to discuss how the company was created, how it's helping the club industry and what Holmes believes the next years of AI will look like. He also discusses how challenges with staffing and customer communication inspired the creation of AI-powered front desk tools that drastically reduce response times and improve sales follow-up, resulting in better member engagement and operational efficiency. Listen to the conversation below.

In this episode of What's Best for the Patient Is Best for Business, Jerry Durham delivers a solo deep dive into one of the most critical yet misunderstood areas of physical therapy business success: “Arrivals.”Speaking from the stage of the APTA Private Practice Section (PPS) conference, Jerry shares the philosophy, process, and practical tools behind improving patient arrivals—and why mastering this concept can solve nearly every downstream business problem in a PT clinic.Jerry explains how his years of studying the entire patient journey led him to realize that success doesn't start in the treatment room—it starts at the front desk. He honors the admin and intake teams who carry enormous influence over patient outcomes but are rarely empowered or trained to own that impact.In this talk, Jerry breaks down why PT clinics must stop trying to “fix problems in the weeds” and instead step back to design systems that guide the patient from their first call to successful completion of care. He introduces his five-step front desk sales process—a structured, relationship-centered approach to patient communication that builds trust, manages expectations, and prevents objections before they ever arise.Whether it's cancellations, no-shows, or poor reviews from patients who “got better but had a bad experience,” Jerry shows how the solution always leads back to understanding and optimizing the patient's arrival experience.Key Takeaways:- Arrivals Solve All Business Problems: Every business metric improves when patients show up. Focusing here simplifies management and reduces chaos across billing, scheduling, and clinical outcomes.- The Front Desk = Patient Success: The front desk isn't administrative—it's strategic. Their conversations determine not only who arrives, but how the entire journey unfolds.- Solve from the Big Picture: You can't fix recurring no-shows or cancellations by tweaking scripts. You must zoom out to understand the full patient journey and define success at every touchpoint.- The 5-Step Front Desk Sales Process: Acknowledge → Find a problem to solve → Get expectations → Sell the expert → Tell them what they'll get for their time, money, and energy → Ask how they want to pay.- Objections Are Preventable: “It costs too much” isn't an objection—it's a sign you didn't build value early enough. Great processes eliminate objections before they happen.- Love the Work of the Front Desk: These are the true doers in healthcare—the team most capable of improving patient success when empowered with the right systems and mindset.Tune in for a masterclass on patient experience design, front desk empowerment, and how truly understanding “arrivals” can transform your practice from chaotic to consistent, from transactional to transformational. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

Michael Dominguez joins Dr. Sandie Morgan as they explore how the hospitality industry can move beyond discomfort to become a powerful force in preventing human trafficking through intentional cultural change and staff empowerment. Michael Dominguez Michael Dominguez is the President and CEO of Associated Luxury Hotels International (ALHI), where he leads a global sales organization of nearly 80 professionals across 26 offices worldwide, serving as a trusted partner for meeting and event professionals seeking the best independent luxury properties and experiences. With over 30 years of experience in luxury meetings and events, Michael holds the Certified Hospitality Sales Executive (CHSE) credential and has earned multiple accolades for his leadership. He is an active and influential member of several industry associations, including serving as Past Chairman of Meeting Professionals International's (MPI) International Board and co-chairing Meetings Mean Business. Michael has been recognized among the "Top 25 Most Influential People in the Meetings Industry" and "50 Most Influential Hispanics in the U.S." In 2025, he received the ASAE Global Association Visionary Award. Under his leadership, ALHI has become a leader in anti-trafficking efforts within the hospitality industry, earning the Freedom Award for their commitment to this cause. Key Points The hospitality industry lost critical ground during the pandemic when hotels shifted to mobile check-in and bypassed front desks, which had been a primary checkpoint for identifying potential trafficking situations. Training hotel staff to recognize trafficking signs includes looking for unusual requests like multiple room keys, excessive towels and linens, extended "do not disturb" signs beyond 24 hours, and implementing wellness checks within that timeframe. Major hotel brands and management companies are now required to participate in American Hotel Lodging Association's accredited training programs, though franchise owners and smaller independent properties remain gaps in universal coverage. Making people "uncomfortable for 10 minutes" at every opportunity is essential because the hospitality industry naturally avoids discussing difficult topics, yet this intentional discomfort drives cultural change and awareness. Personal storytelling that puts a human face to trafficking—such as sharing survivor Faith Ramos's story—creates deeper impact than statistics alone and motivates 80% of people to ask how they can help. The "pounding the rock" philosophy from the San Antonio Spurs—asking daily "are we better today than yesterday?"—provides a framework for sustained, incremental progress in anti-trafficking efforts across the industry. Collaboration is expanding beyond hotels to include clients, electrical companies adding hotline information to service trucks, and organizations like the Aruna Project that employ survivors, demonstrating how every sector can play a position in the broader movement. AI technology offers hope for identifying trafficking patterns by analyzing unusual service requests and alerting staff to abnormal frequency of activities that might otherwise go unnoticed in large hotels. Resources Episode 352 - Empowering Change: Holding Hotels Accountable for Trafficking Spurs Video - "A Beautiful Game" Transcript [00:00:00] Michael Dominguez: One thing I promised is, I promise you I'm gonna make people uncomfortable, at least for 10 minutes at every opportunity I can. [00:00:06] Delaney Mininger: Every hotel is either part of the prevention network or a gap that traffickers exploit. And the signs are there, multiple room keys, extra towels, privacy signs that are up for days. And when COVID removed their front desk check-in, they lost their most important checkpoint. [00:00:22] Leaders like Michael are showing us how to rebuild it and make it stronger. Hi, I'm Delaney Menninger,

Ryan and Crofton take a break from their usual parental shenanigans to reflect on some of the video games that left important marks on their younger selves - from Mother Goose to Mario. But first, they hit the books with Ryan's review of Richard Osman's latest Thursday Murder Club yarn and Crofton singing the praises of Kelly Yang's Front Desk. All of this, Ninja Gaiden, and Ryan can't stop won't stop with shark movies and the Meg 2. Come listen!Discussion00:00:00 - A Mild Concussion00:16:19 - Dungeons01:07:04 - The PEAK AvenDaDs Recap01:14:53 - The Games That Made Us - Part 1It's Extra Life season again, and the AvenDaDs are raising money for Children's Miracle Network Hospitals. If you'd like to donate, please head on over to tiny.cc/donateavendads. We appreciate all the support from our Dungeons & Diapers listeners!Have a question or comment for the show? Email the show at dad@tgistudios.com!Intro and Outro Music Credit"Take a Chance" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttps://creativecommons.org/licenses/by/4.0/ Hosted on Acast. See acast.com/privacy for more information.

BACK BY POPULAR DEMAND!!This week, we're revisiting Jerry's exclusive sneak peek into the can't-miss sessions from the upcoming APTA Private Practice 2025 Annual Conference.Get ready for a power-packed lineup featuring three consecutive interviews with the thought leaders and innovators headlining Wednesday's schedule.Jerry sits down with:- Lindsey and Rich Kenny of Kenny & Associates Physical Therapy, who will demystify the world of AI in a hands-on workshop designed for clinic owners.- Paul Singh, CEO of Strata PT, who will break down the "Moneyball" tactics tech startups use to grow profit and prepare for a successful exit.- Stephen Rapposelli and Matt Phifer, CEO and COO of Stretchplex, who reveal the exact strategies they used to add a staggering $900,000 in cash-based services to their physical therapy practice.Tune in to get fired up for the conference and walk away with immediate, actionable insights you can apply to your own practice.Key Takeaways:• AI is accessible now: Learn why you don't need to be a tech expert to leverage Generative AI for immediate administrative efficiency and how to become a literate consumer of this powerful technology.• Think like a tech startup: Discover how the foundational principles of scaling a successful tech company directly apply to growing a profitable and exit-ready PT practice.• Unlock massive revenue streams: See how to seamlessly integrate cash-based services like fitness and assisted stretching into your existing practice, dramatically increasing patient lifetime value and top-line revenue.• Learn from real-world mistakes: Gain from the hard-earned lessons and scars of those who have successfully built these services, so you can avoid common pitfalls and accelerate your own success.This episode is your ultimate guide to maximizing your experience at the PPS 2025 Conference. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

In this episode of the Fitness + Technology Podcast, Bryan O'Rourke welcomes Brian Holmes, CEO and Founder of AI Front Desk. With hiring, training, and retaining frontline workers becoming increasingly challenging, AI Front Desk offers innovative artificial intelligence solutions that handle complex business tasks directly. By reducing dependence on traditional staffing models, the company helps streamline operations, improve efficiency, and minimize errors. Brian joins Bryan to discuss his company's approach and the practical impact these solutions are having across the industry. One Powerful Quote: 32:05: "Yes you can get to where you want to go. You just won't get there as fast as you want." 4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed: 2:47: Bryan opens the show by sharing Brian's entrepreneurial background. 8:42: Bryan asks Brian about the key lessons that led to the founding of AI Front Desk. 13:47: Bryan discusses the timeline behind launching AI Front Desk. 17:09: Brian addresses common misconceptions about agentic AI. 20:22: Brian outlines some of the core functions that AI Front Desk can perform. 25:33: Brian highlights the biggest challenges organizations face in adopting the technology. 31:20: Brian imparts his final pearls of wisdom to the listeners.  Bullet List of Resources: https://aifrontdesk.com/ Guest Contact Information: brian@aifrontdesk.com https://www.linkedin.com/in/brian-holmes-0a448566/ https://x.com/BrianAIFrontDsk https://www.bryankorourke.com/ https://www.linkedin.com/in/bryankorourke/ http://www.fittechcouncil.org/ https://www.youtube.com/user/bko61163

In this episode of What's Best For The Patient Is Best For The Business, Jerry sits down with Julia Zhou, a seasoned Healthcare Technologist with nearly 30 years of experience on both the payer and provider sides of the industry. They dive deep into the practical and transformative role of Artificial Intelligence in healthcare, moving beyond the hype to explore its real-world applications.Julia brings a unique, high-level perspective, arguing that AI is not a magic bullet but a powerful tool that must be strategically integrated. She outlines a clear framework for healthcare organizations to adopt AI successfully, emphasizing that the goal isn't to chase technology, but to solve pressing business and patient-care challenges.From smart scheduling and revenue cycle management to ambient clinical documentation and personalized patient engagement, Julia breaks down how AI can streamline workflows, empower providers, and fundamentally improve the patient journey—ensuring the right person gets the right care at the right time.Key Takeaways:• Start with the Problem, Not the Tool: The most successful AI implementations begin by identifying the organization's biggest pain points, not by searching for the latest tech developments. Julia advises asking, "If you had a magic wand, what would you solve?"• AI is an End-to-End Patient Engagement Engine: Discover how AI can revolutionize the entire patient experience—from pre-visit summaries that prepare a provider in one minute, to ambient listening during consultations, and post-visit follow-ups that improve compliance and reduce claim denials.• The Criticality of an "AI Readiness" Assessment: Before implementation, organizations must ask hard questions about their data governance, guardrails, KPIs, and manual processes. Automating an inefficient system only amplifies its problems.• Think Upstream to Prevent Chaos: Jerry and Julia challenge listeners to use AI proactively to solve problems like patient no-shows and claim denials at their source, rather than just creating bots to fill empty slots or chase down payments.• The Future is "Right Person, Right Place, Right Time": The ultimate value of AI in healthcare is its ability to act as a sophisticated triage and coordination system, ensuring patients and providers connect in the most effective and efficient manner possible, whether in-person or via telehealth.Tune in for a conversation that demystifies AI and provides an actionable roadmap for leveraging technology to enhance patient outcomes and build a stronger, more resilient healthcare business.

What if every unanswered phone call was money slipping through your fingers? In this episode, host Kendall Hussein talks with Shea Davis, Director of Marketing and Sales/Accounts Receivable, and Kristy King, General Manager of Concierge Contact Center. Together, they reveal how missed calls quietly drain revenue, overwhelm front desks, and leave patients hanging. You'll hear what's really happening behind those “we're busy” moments and how outsourcing call support can free your team to focus on patient care while capturing every opportunity for growth.  

In this episode of What's Best For The Patient Is Best For Business, Jerry reconnects with a force from his past, April Oury. Once a multi-clinic physical therapy practice owner, April has successfully pivoted into the world of venture capital and angel investing. She shares her incredible journey from treating patients to funding and advising the next generation of health tech startups.Jerry and April dive deep into the critical mindset shifts necessary for success in today's healthcare landscape. They challenge the status quo, debunking common myths that hold clinicians back, such as the belief that "healthcare is different" and that standard business principles don't apply. April brings a fresh perspective from the investor's table, explaining how her operational experience as a PT practice owner makes her a uniquely valuable asset in the venture capital space.She also reveals how learning to play poker transformed her approach to business and investing, teaching her how often she should actually be "folding" in order to maximize her success rate.Key Takeaways:• Stop Fighting for Scraps: The biggest opportunity isn't in the 10% of the population currently seeking PT, but in the 90% who aren't being served. The future lies in creating new models to reach them.• Your Value is Multi-Dimensional: Your skills as a clinician and business operator are highly valuable outside the clinic. Don't box yourself in; your expertise can be a major asset to tech companies and startups.• Adopt an Investor Mindset: Learn to "fold" bad opportunities (like a founder with a great idea but no execution) so you can "bet" your energy and resources on the ventures and strategies with the highest potential.• Tech is an Ally, Not an Enemy: Technology and one-to-many models are not here to replace therapists but to solve the massive therapist shortage and serve patients you would never have reached with a traditional model.• Own the Process, Not Just the Outcome: Success comes from consistently following a proven strategy, not from fixating on every single result. Sometimes the right process leads to a short-term loss, but it wins in the long run. If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with their team!

DON'T MISS the dental event of the year, November 7-8. Nowak Dental Supplies (https://www.nowakdental.com/) is hosing NOLA Lab Fest (https://www.nolalabfest.com/) in New Orleans, Louisiana. Head over to nolalabfest.com to see the line up and to register. A HUGE thanks to Aidite North America (https://www.aidite.com/) for hosting the podcast at their booth. Come find us and be on the podcast! This week, Elvis and Barb sit down with Lori Margiotta, the founder of Bookkeeper for Dentists (https://bookkeeperfordentists.com/), to talk about how labs and dental offices can grow together by focusing on one key number: case acceptance. Lori shares her journey from high school “recall girl” to practice manager, lab sales rep, and now consultant helping dental offices understand their business metrics. She breaks down how labs can help their clients track simple data like lab expenses and unbooked treatment to reveal hidden opportunities. With decades in the dental industry, Lori shows that when dentists increase their case acceptance, everyone wins — including the labs. From real-world examples to actionable advice (and a few laughs along the way), this episode is all about bridging the gap between the front desk and the bench. Check out Lori's On Demand Webinar: Want More Cases? Just Ask This One Question https://us02web.zoom.us/webinar/register/WN_xNRsVE85Ql6PNa-weLkhPw Looking for a way to unlock the full potential of your digital dentistry workflow. Take it from Elise Heathcote, associate manager of digital services with Ivoclar. This is all about the Cam Academy. They have a new in-person training experience designed specifically for dental technicians. This hands-on course explores the full potential of programmable Cam software, helping you take your digital workflow to the next level. Learn directly from Ivoclar experts, refine your skills and bring new precision and efficiency to your lab. Cam Academy is more than a course. It's your next step in digital excellence. To reserve your spot, visit the Ivoclar Academy website (https://www.ivoclar.com/en_us/academy/learning-opportunities?page=1&offset=12&filters=%5B%7B%22id%22%3A%22dateRange%22%2C%22selectedLowerBound%22%3A%222021-12-09T07%3A30%3A45.534Z%22%2C%22selectedUpperBound%22%3A%222022-06-09T06%3A30%3A45.534Z%22%7D%2C%7B%22id%22%3A%22type%22%2C%22advancedFilter%22%3Afalse%2C%22values%22%3A%5B%22In-house+trainings%22%5D%7D%5D) or contact your local Ivoclar sales representative today. Special Guest: Lori Margiotta.

What if I told you your front desk could be replaced—by someone halfway around the world, who does it better, faster, and never calls in sick?That's not just a bold claim. It's the new normal for hundreds of practices working with JW Oliver and his global team at ZimWorx and SupportDDS. In this episode, JW returns to the podcast to share the real story behind building a team of 1,600+ remote professionals serving over 3,000 dental offices—while giving 51% of company profits to global ministries.But this isn't just a tech or outsourcing episode. We dig into the ethical side of virtual assistants, how most U.S. doctors are underestimating what patients will accept, and why your labor challenges aren't going away unless you embrace smarter systems. And yes, we geek out about luxury watches and Rolex being a nonprofit (you'll love that part).QUOTES“There's always a cheaper way—but that doesn't mean it's a better way. The question is: how are your virtual assistants really being treated?”— JW Oliver“If I had to build my practice from scratch today, it'd be under 1,000 square feet—with almost everything outsourced but direct patient care.” — Dr. Glenn KriegerKey TakeawaysIntro (00:00)JW's unexpected path from marriage retreat to founding SupportDDS (01:26)How he grew from 9 employees to 1,600+ and 3,000 dental offices served (02:10)The #1 task you should be outsourcing today (03:42)The virtual front desk: how iPads and remote teams are changing ortho (05:19)Why patients are more open than you think (06:17)Hidden costs of U.S. labor vs. remote talent (07:44)The danger of missed calls and burnout at the front desk (09:35)The “ethical trap” in outsourcing: how some VAs only earn $2/hour (15:46)Why ZimWorx invests in coffee bars, counseling, and team wellness (18:49)Rolex is a nonprofit?! Plus why horology is more than just status (24:56)The craftsmanship and legacy of high-end timepieces (28:45)Side hustles, giving back, and why JW is always chasing passion (34:49)Additional ResourcesI've said it before and I'll say it again—if your front desk is dropping 20% of your new patient calls, you're literally leaving money on the table. JW and his team don't just fill roles. They specialize in making your practice run smoother, leaner, and more profitably.

Does billing in our practice feel like pulling teeth?!  For most practices, it's the #1 source of lost revenue and endless headaches. In this episode, we break down the hidden billing mistakes that leak profits from your pocket.  We reveal how to take control of your insurance verification, claim denials, and coding systems.Discover practical strategies to:Eliminate costly billing errorsStreamline insurance verificationPrevent claim denials before they happenUnlock faster payments and stronger cash flowIf your dental practice is tired of chasing payments, this episode will show you how to protect your bottom line and finally get paid what you deserve.Review us

Stop Losing Revenue to Eligibility Errors Did you know that up to 30% of denials in private practices come from eligibility mistakes? In this episode of the NatRevMD Podcast, Dr. Heather Signorelli unpacks the seven most common eligibility errors—from skipped checks and inactive coverage to coordination of benefits and payer ID mix-ups. She also shares practical fixes you can implement right away to cut denials, protect revenue, and keep cash flow steady. Whether you're managing a small office or multiple providers, these tips will help your front desk and billing team work smarter and more effectively.  

Rebecca Maria Goldschmidt speaks with Ace Kishi, guesthouse owner, and Jeronimo Gehres, former hotel manager, in Kyoto, who have taken action against Israeli soldiers vacationing in Japan. Both Gehres' refusal to book accommodation for an active duty soldier in June 2024, and Kishi's requirement for guests to sign a “war crimes pledge”, have gone viral More The post Front Desk Intifada w/ Japanese Hotel Managers Resisting Israeli War Criminals appeared first on CounterPunch.org.

In this episode, Zach Shelley and Kirk Teachout delve into the challenges of front desk staffing in dental practices. They address the frequent problem of overstaffing, highlight the critical role of patient experience, and examine key factors to consider when expanding the front desk team. Their discussion underscores the value of streamlined systems, cross-training staff, and leveraging practice metrics to improve efficiency and boost patient satisfaction.

In today's episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn about the “Three E's” to listen for—Energy, Empathy, and Edification—and how to coach your team to deliver a white-glove experience every time.To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check out www.AddisonKilleen.com.

Tech Talks is a 10-part series featuring conversations with leading innovators in the pro salon tech space. In this episode, Gordon is joined by Universe Walker, Founder of BeautyDeskAI. When she realized that unanswered calls to her salon were 'leaving a lot of money on the table, Universe put together a tech-savvy team to help build an "AI-powered system designed to handle client phone calls and messages, automate booking, and give salon owners their time back". Universe talks lessons learned along the way as a woman founder in the tech space and connects the dots to her experience in beauty. Visit www.beautydeskai.com for details.