Podcasts about ota

Most people think occupational therapy is what happens after something goes wrong. Tyler Broome is here to tell you that's exactly the framing that's costing patients their independence. In this episode of the Your Health University Podcast, Jamie sits down with Tyler Broome, a Certified Occupational Therapist Assistant at Your Health, to explore what OT actually is, how it fits into a truly integrated care model, and why the therapy team often sees the earliest signs of decline — before anyone else on the care team does. Tyler brings a uniquely grounded perspective, shaped by a baseball career, a grandmother's fall, and years of working inside the homes of real patients. He articulates something most healthcare systems have yet to fully grasp: that medical outcomes and functional outcomes are deeply connected, and that a care team working in silos is a care team leaving gaps. In this episode: Why occupational therapy is defined by daily function — bathing, dressing, meal prep, medication management — not just physical recovery How OT's presence in the home gives the care team "functional health intelligence" no clinic visit can replicate The difference between saying your system is integrated and actually delivering integrated care Two real patient stories where early cross-disciplinary communication prevented a crisis from becoming a catastrophe Why the shift to value-based care makes therapy's role not just important — but essential If you work inside the Your Health system — or if you've ever wondered what the therapy team actually contributes — this conversation will change how you think about the care happening around your patients every day. www.YourHealth.Org

Drs. Roman Natoli and Michael Weaver discuss how implant biomechanics can influence the biological environment of fracture healing. They explore the principles behind controlled axial micromotion, early clinical experience with OrthoXel's Apex Micromotion Nailing Systems, and the research shaping its potential role in tibial and femoral fracture fixation. Learn more about the clinical evidence supporting micromotion technology on the OrthoXel website. Connect with OrthoXel on LinkedIn and follow our podcast on Spotify. For additional educational resources visit OTA.org  

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ I invited Simon on this podcast because his video, The Five Levels of STR Companies Explained, made me wince. He describes, almost line by line, the way I ran CottageLink Rental Management for the best part of 15 years: every contract in my head, every standard different, every decision routed through me. I got right up to that wall at 200 properties and never went through it. I sold instead. This conversation is honest about what that costs, and specific about what has to change before you can climb. Whether you are at five properties or 150, you are somewhere on this ladder. About the guest Simon Lehmann is one of the most recognized figures in professional short-term rental. He was CEO of Interhome, co-founder and chairman of Vacasa Europe, chairman of MadeComfy in Australia, and a board member at HomeAway and Breezeway. Through AJL Atelier he advises property management companies worldwide, with most of his one-to-one work in the 50 to 200 unit bracket. He hosts the STR Global Unlocked podcast and is launching the Simon Lehmann Academy, a self-serve curriculum built from 21 years of domain knowledge. Some people in this industry call him the Godfather. Key takeaways Below 50 units you are the system. Every standard, every owner agreement, and every exception lives in your head, and that is exactly what stops you growing past it. The first real hire is not a junior assistant or a VA. It is an operations person who can take 50% of the work off your hands so you can start being strategic. Saying yes to every property will cost you later. When operators finally analyze owner lifetime value and margin contribution per property, they typically find 20 to 25% of the portfolio is dragging the whole business down. Tier your owners internally, into three tiers, no later than 100 units. This is an internal exercise, not an owner-facing one, and it is the first step toward a single standard contract. The number worth building your reporting around is net margin contribution per unit. Most managers know how profitable the business is. Very few can tell you how profitable one property is. You have to fire yourself from the position that creates the biggest bottleneck in your company. Selling while you are still the operator means the buyer discounts the price by the cost of replacing you. Simon replaced 4,500 Swiss francs a month of software with tools he built himself, having described himself as technically illiterate six months earlier. The AI wall works the same way as the 50 unit wall. Once you break through it, it gets easier. _______________________________________________________________________________________________________________________________________

Drs. Greg Gaski, Zach Bennett, and Colin Harrington chat about distal tibia pilon and ankle fractures. They discuss diagnosis and management of these patients in this high yield case series. For additional educational resources visit OTA.org

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ Most people in short-term rentals describe how they got started with a slight apology in their voice. They fell into it. They bought a place, put it online, and worked out the rest as they went. Jodie Odlin thinks that story has run its course, and this episode is about what replaces it. Jodie trained in hospitality management and worked in five-star hotels before she started a rental business in the Cotswolds. What she found when she arrived in short-term rentals was a lot of beautiful properties with very little behind them in the way of standards. She began collecting host stories in a book called Hospitable Hosts, and that first volume grew into five books, more than two hundred authors, a publishing house, a training academy, an accreditation system, and a three-day summit in upstate New York at the end of September. In this conversation Heather and Jodie work through what an industry standard would actually contain, why it has to leave room for the character of an individual property, how you hold standards together from eleven time zones away, and why the standards conversation has to include owners and guests as well as hosts. Key takeaways A workable industry standard sets a floor for cleanliness, safety, and communication, and then leaves room for everything that makes one property different from every other one. Setting guest expectations accurately in the listing and in pre-arrival communication protects a review more reliably than any amount of upgrading. Standards only survive the owner being absent if they live in a trained local team and a documented process rather than in the founder's head. AI guest messaging works best as a hospitality tool that is read every day, with a clear route to a human at the point where the guest says the problem cannot wait. Owner standards matter as much as property standards, because a property nobody is willing to invest in reflects on the manager's brand rather than the owner's. Holding a standard runs in both directions, and calling out a guest who leaves a property in a poor state carries less risk than most operators assume. _______________________________________________________________________________________________________________________________________

Recorded live at Auto Tech 2026, this episode features AutoMobility Advisors' Chip Goetzinger discussing the rise of software-defined vehicles, embedded connectivity, and changing OEM-supplier relationships. He also explores emerging automotive trends like vehicle commerce and digital identity, along with insights from his background as an amateur race car driver.

Manual testing never died. IoT is the proof. In this episode, Joe Colantonio talks with Oleksii Cherkashyn, a QA team lead, automation engineer, and IoT testing specialist who built a complete test architecture from scratch across hardware, firmware, mobile, web, and API. IoT breaks the usual automation playbook. You are not testing a shopping cart. You are connecting a real microcontroller, flashing a sketch, validating that a physical command produced the right change in a dashboard widget, and then doing the same thing again through the REST API and the mobile app. No marketplace framework covers that, so Oleksii built his own. You'll learn: Why manual QA remains essential in IoT and which cases can never be automated How Oleksii built a custom Node.js library to simulate up to 50,000 device connections for performance testing without buying the hardware Why he chose WebDriverIO over Playwright and the mobile automation reason behind it How he uses WebDriverIO MCP and cloud coding agents every day to create and repair tests The hard truth about dependent test chains and where AI agents still hallucinate How to handle time based scenarios like sleep modes, daily triggers, and delayed notifications Static versus dynamic provisioning, and how to test OTA firmware updates What to do first if your company hands you an IoT device and you have never tested hardware If you work in test automation and you want a look at the layer of testing that AI is not coming for, this one is for you. Listen up, and check out the links below for everything mentioned in this episode.

Listen in as host Dr. Alex Crespo chats with Caryn Lindsey about her OTAI editorial entitled, "Treating mental and social health: A call for alternative payment models in orthopaedic trauma." Click here for the link to the editorial. To have further discussion with Alex or Caryn, please reach out to them by email: Amcrespomd@gmail.com or Caryn.Lindsey@csmc.edu For additional educational resources visit OTA.org

Airbnb spent ten years swearing it would never be another OTA. It just started buying its experiences from Viator.For twenty years the industry has argued about whether anybody can build a real marketplace for experiences. Mitch Bach and Pete Syme think the Airbnb deal settles it. The companies with the deepest pockets have looked at the category, done the arithmetic, and decided to rent someone else's supply rather than build their own. The ones still committed to building are running on economics that get worse every year, even while the market underneath them grows. None of that stays inside the marketplaces. A business under margin pressure has only so many places to find money, and the commission operators pay is the one that moves the dial.Pete's answer for operators is not a new tactic, and he says so plainly. What has changed is the price of ignoring the old ones. Discovery sits underneath every other question an operator has, and more money flowing into the platforms meant to solve it has made it harder, not easier. His argument is that operators keep chasing discovery where it costs the most to win while walking past the customers already sitting in their own city, the corporates and schools and universities that book fifteen times instead of once. Mitch pushes on what that leaves for anyone running a general tour for a general audience. They land in the same place: the only bagel tour in New York gets found, and the two hundredth walking tour in Madrid does not.Resources:Peter Syme on LinkedIn, where he posts his breakdowns of the Viator and GetYourGuide numbersTourpreneur business retreats in PortoTourpreneur CONNECT

Agriculture, manufacturing, carnival rides, and games are great—but let's be real: we're here for the unapologetic, deep-fried culinary breakdown! On this episode of the Only in OK Show, we take a deep dive into the delicious, decadent, and downright wild eats coming to the 2026 Oklahoma State Fair running September 17–27 at Oklahoma State Fair Park in Oklahoma City. From classic golden staples to global street food fusion and insider budget tips, here is your ultimate guide to eating your way through the fairgrounds: Golden & Deep-Fried Cornerstones Brown's Corndogs & Cheese On a Stick: Jumbo, batter-dipped perfection. Wade Shows Funnel Cake: Crispy, golden, and smothered in powdered sugar. Salty & Savory Handhelds: Giant smoked turkey legs, roasted corn on the cob, bacon-wrapped treats from The Bacon Habit, and Swain's Pizza On-a-Stick. Sweet Indulgences: Deep-fried Oreos, Granny's Cheesecake, and Rodney & Lisa's Fancy Caramel Apples. Global & Specialty Eats African Flavors (Afrikan Delights): Egusi + Fufu plates (chicken, beef, goat, or vegan), smoky skewers, and jollof rice. Southwestern & Street Food Fusion: Birria street corn, Carne Asada street corn, and Dan's famous Indian Tacos. Cajun & Southern Comfort: Big G's Cajun shrimp, crawfish boils, and Eli's Soul Food. Wild Desserts & Drinks: Cobbler in a Cone, Mochi donuts, Turkish Delights, Waffle Chix, and cold refreshing Agua Fresca, Horchata, or Sunrise Boba. Insider Tips for Foodies on a Budget Taste of the Fair Tuesday (Sept 22): The absolute best day for food lovers! Gate admission drops to $4, and vendors across the fairgrounds offer select $4 menu items for sampling. The "Little Book of BIG DEAL$": Pick one up at the gate or the Made in Oklahoma Store (Bennett Event Center) for over 60 coupons and $250+ in food and fun savings. Pro-Tip Strategy: Use the fair's official online Food Finder tool beforehand to plot a strategic route across vendor rows so you don't miss key spots like Mac Me Crazy or Wondervan Pops. Event Logistics & Discount Days Location: Oklahoma State Fair Park (3001 General Pershing Blvd, OKC) Early Savings: Buy gate admission and carnival armbands before September 17 to lock in advance discount pricing. Thrifty Thursdays (Sept 17 & 24): $10 gate admission, $25 ride armbands. Military Monday (Sept 21): Free admission for active duty, veterans, and spouses. Senior Day (Sept 23): Free admission for 55+ with free shuttle access. College Day (Sept 24): $5 admission with college ID. Important Policies: Minors under 18 require an adult chaperone (25+) after 5:00 PM. Paid parking is cashless (credit/debit required). Links: Oklahoma State Fair Ticket Info & Advance Savings Interactive OK State Fair Food Finder Map Question for the listeners: If you could only eat ONE fair food for the rest of your life—are you picking a giant corn dog, an Indian taco, or a hot funnel cake? Let us know! Also discussed:  Misfit Pits BBQ, Enid SOS, HeyDey Entertainment, OTA, Visit Norman #OnlyInOKShow #OKStateFair #OklahomaStateFair #OKCFoodie #OKCFood #OklahomaCity #FairFood #DeepFried #TasteOfTheFair #ExploreOklahoma #OKEvents #OKC #IndianTacos #FunnelCake

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ Five days before recording this episode, Heather added an AI agent called Viktor to her Slack workspace. Within the hour it had introduced itself to her entire team, worked out on its own that the podcast was central to the business, counted the back catalogue, audited which episodes had transcripts, and offered to fix the gap. It had also spent two thirds of her credit balance, and when she asked where the money had gone, the answer was not what she expected. That story is the way into a full account of the AI tools Heather is currently paying for: what each one does, what it costs, and whether it earns its place. The total comes to $329 a month, which is just under $4,000 a year, and it is a number she had never added up before preparing this episode. The second half is a practical method for auditing your own stack. Where duplication hides, what your existing property management software already does that you may be buying twice, why monthly subscriptions beat annual ones until you are certain, and how to hand the whole exercise to AI rather than building another spreadsheet. Heather also covers what is genuinely worth learning right now and what most operators can safely leave alone for another six months. Key Takeaways Most AI spending is not a decision. It arrives as a run of small, individually defensible choices, and it lands on top of a software bill that was already growing. When an agent runs on credits, the work you ask for is usually the cheap part. The expense sits in recurring background jobs and proactive activity nobody requested. Ask any metered tool, within the first week, where your credits went and what it does when you are not watching. A capable agent needs a scope brief before it gets access, not after. Decide what it can see, who can instruct it, and what it may do without asking. Per-seat pricing is where software bills quietly grow. A tool that costs $84 a year can cost $420 a year across a team. Audit by job, not by tool. Write down the job, then list everything you pay for that does it. Check what your existing platforms already do. Most PMS and operations tools have shipped AI features that operators are separately paying for elsewhere. Only take an annual plan once you are confident you will still be using the tool in a year. The discount is always offered when you are most enthusiastic and least informed. __________________________________________________________________________________________________________________________________

What happens when you combine hands-on hotel experience, OTA expertise, hospitality technology, and a test-and-learn mindset? In this episode of The Modern Hotelier, David Millili sits down with Nick Farrell, Senior Vice President and Head of Sales at Phunware, to explore his journey from working on-property to Expedia and into the world of hospitality technology.Nick explains why hotels should embrace a test-and-learn mentality, how AI can turn guest data into actionable insights, and why technology should ultimately give hotel employees more time to focus on what matters most: creating meaningful human connections with guests.In this episode, you'll learn:What working at Expedia taught him about distribution, digital marketing, and demandWhy a test-and-learn mindset is critical for hotelsHow AI and guest intelligence can transform the hotel experienceThe opportunities hotels are missing between check-in and check-outHow AI Concierge technology can personalize recommendations for guestsIf you're interested in hotel technology, AI in hospitality, guest experience, hotel revenue, hospitality innovation, hotel distribution, ancillary revenue, and the future of the hotel industry, this episode is a must-watch.Watch the FULL EPISODE on YouTube: https://youtu.be/XXWIowhCp8Q Links:Nick on LinkedIn: https://www.linkedin.com/in/nfarrell1/Phunware Hospitality: https://www.phunware.com/For full show notes head to: https://themodernhotelier.com/episode/318Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Atlanta Falcons DB Darnay Holmes chats about handling the heat in Atlanta, the physicality of practice preparing the team for the season, why he decided to join the Falcons, what he talks to his father (who also played in the NFL) about, the real difference between playing Nickel Corner and Outside Corner, how he expects to be used this season, the importance of OTA's in setting the defense up for the season, facing the Broncos in the preseason opener on Friday, and the defensive backfield group.

Listen in as host Dr. Michael Blankstein chats with Drs. Mai Nguyen and Carla Smith about the Task Force created to provide education and materials to trauma surgeons in limited resource countries and the SIGN group. For more information, visit this OTA website link. For additional educational resources visit OTA.org  

On Monday's Good Morning Hospitality, A Skift Podcast, Brandreth Canaley, Michael Goldin, and Jamie Lane break down three stories about who is winning the race to control how travel gets discovered and booked. The conversation opens with Airbnb's Q2 earnings: nights and experiences booked up 9%, revenue up 11%, and 100 new features shipped in a single quarter using AI. Brian Chesky is calling it a compounding advantage that rivals cannot close easily. From there, the crew digs into why Expedia Group is doubling down on B2B, where gross bookings are growing at more than twice the rate of its consumer business, and what the Layla AI Travel Agent acquisition means for how vacation rentals get discovered inside bank and airline platforms. They close with Booking Holdings flagging Google AI Overviews on an earnings call for the first time and what it means when the biggest OTA in the world admits the search landscape is shifting underneath it. This episode is presented by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠StayFi⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bilt⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. If you're ready to start turning today's guests into tomorrow's direct bookings, head to stayfi.com/goodmorninghospitality and use code GOODMORNINGHOSPITALITY to get 50% off your first three months. And for hotels with restaurants and restaurant owners, Bilt Hospitality is finally here. Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠joinbilt.com/gmh⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to learn more for GMH listeners!

Other Transaction Agreements, known as OTAs, are a federal contract vehicle that carries almost none of the standard bidding rules, and agencies now issue them at every project size rather than only for large awards. Eric Coffie breaks down how a small firm can pitch a contracting officer on using an OTA, why the same vehicle powers major technology awards like Palantir's, and how the vehicle fits alongside 8(a), WOSB, and IDIQ. What you'll learn in this episode: - What an OTA is and why it operates with far fewer rules than a standard solicitation - Why OTAs now fund contracts of all sizes, not just billion-dollar programs - How to pitch a contracting officer on the buying vehicle that gets them the least pushback from leadership - Where OTAs sit alongside 8(a), WOSB, and IDIQ as options to put in front of an agency - Why safety and Corps of Engineers standards like EM385 can keep a federal contractor on a project when others get removed Chapters: 0:00 - Finding the contract before you bid on it 1:10 - Making a requirement mandatory to bid 2:40 - OTAs fund projects of every size 3:54 - How Palantir wins work through OTAs 4:40 - Pitching the government on which vehicle to use 7:05 - OTAs for construction and the bonding question 7:24 - The $20 million safety company story 9:38 - Why the bond is really insurance Mindy gives you the federal opportunities, agency signals, recompete intel, and pursuit briefs that tell you not just what contracts exist, but which ones to chase and how to win them. Sign up for free Daily Alerts and get opportunities delivered to your inbox before the day starts.

Danielle ja Richard katosivat jäljettömiin treffi-illan jälkeen vuonna 2005. Pariskunnasta tai heidän autostaan ei ole saatu yhtään havaintoa sen jälkeen, kun he poistuivat Philadelphiassa sijaitsevasta baarista. FBI uskoo, että pariskunta joutui palkkamurhan uhriksi, mutta ei ole avannut sitä, miten tähän teoriaan on päädytty. * Tiedäthän, että tämä kuuntelemasi jakso on podcastin aiempaa tuotantoa. Podmessa voit kuunnella kaikki Jäljillä-podcastin viimeisten vuosien jaksot. Lisäksi uunituoreita jaksoja julkaistaan Podmessa joka viikko, ja mikä parasta – ilman mainoksia. Eli jos tykkäät kuulemastasi ja haluat lisää, sitä löytyy yllin kyllin osoitteesta podme.com. Uusi throwback-jakso julkaistaan joka perjantai. Ota yhteyttä: jaljillapodcast@gmail.comInstagram: @ jaljillapodcastMusiikki: This work contains Music Track Doug Maxwell Media Right Productions - Heartbeat of the Hood that is licensed under a Creative Commons Attribution license. Source: https://directory.audio/free-music/ambient/5275-doug-maxwell-media-right-productions -heartbeat-of-the-hoodAuthor: Doug Maxwell Media Right Productions Lähteet: Kadonneet-dokumenttisarjan jakso “A Bridge too Far” (kausi 8, jakso 11, Investigation Discovery)https://www.youtube.com/watch?v=FlgRUb5-IjA&ab_channel=6abcPhiladelphiahttps://www.fbi.gov/wanted/kidnap/danielle-imbohttps://www.fbi.gov/wanted/kidnap/richard-petronehttps://charleyproject.org/case/danielle-imbohttps://charleyproject.org/case/richard-petrone-jrhttps://eu.courierpostonline.com/story/news/local/south-jersey/2014/02/15/petrone-family-seeks-closure-9-years-after-couple-vanished-from-philly-club/5520415/https://www.nbcphiladelphia.com/news/local/danielle-imbo-richard-petrone-missing-persons-ottobre/2006687/https://www.nbcphiladelphia.com/news/local/fbi-danielle-imbo-richard-petrone-cold-case-missing-persons/2006689/https://www.cbsnews.com/news/were-long-missing-couple-victims-of-a-murder-plot/https://www.cbsnews.com/philadelphia/news/danielle-imbo-richard-petrone-missing/https://abc7.com/true-crime-6abc-cold-case-philadelphia-police-department/5948803/https://abc7chicago.com/archive/5940410/https://patch.com/new-jersey/moorestown/new-details-danielle-imbo-richard-petrone-jr-case

- Ford Names New EV Truck Fathom - Value of OTA Market Will Quadruple - GM to Ship China-Made Buicks Overseas - U.S. Dealer Group Calls for China Ban - Honda Still Recovering from Earthquake - Honda Taps Tata for New Platform - Mercedes Removes Axial Motors for Cheaper Version

- Ford Names New EV Truck Fathom - Value of OTA Market Will Quadruple - GM to Ship China-Made Buicks Overseas - U.S. Dealer Group Calls for China Ban - Honda Still Recovering from Earthquake - Honda Taps Tata for New Platform - Mercedes Removes Axial Motors for Cheaper Version

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ Twenty-five years ago, Heather could get on the phone with every guest who booked her cottage in Ontario and ask one question: what would it take for you to leave saying this was the best vacation of your life? One answer led to a fishing rod, a tackle box, and a tub of live worms in the fridge for an eight-year-old visiting from England. That depth of guest knowledge became impossible once she was managing 200 properties. This conversation is about getting it back. Orlie Benjamin spent her corporate career in marketing at Victoria's Secret, American Airlines, NetJets, and Scotts Miracle-Gro before buying 78 acres near Hocking Hills, Ohio, and building her own vacation rental business. What she found was an industry with almost none of the guest marketing infrastructure she had taken for granted, and distribution channels designed to keep operators and guests apart. So she built Lasoh, an AI-driven guest portal, CRM, and marketing platform for short-term rental operators. Listeners will come away with a clear picture of what it means to know an incoming guest before they arrive, why the anticipation phase is the most neglected stage of the guest journey, and how to think about direct booking as a business strategy rather than a wish. Key Takeaways Revenue has three levers: the number of guests you have, how often they transact, and what they spend each time. Most operators only ever work on the first one, and they rent it from the OTAs rather than owning it. The anticipation phase is the longest stage of the guest journey, and for most operators it sits empty. The window between booking and arrival is where guest knowledge is gathered and goodwill is built. Three plain, open-ended questions sent before arrival will tell you more than any polished survey. Orlie deliberately made Lasoh's pre-arrival form look unsophisticated so it feels like a human is reading the answers. One is. AI removes three of the four steps: asking, capturing, and drafting the response. The human does the fourth, which is reviewing the reply and adding the judgement and flair that make it exceptional. Build the goodwill piggy bank before arrival. A guest who has been genuinely looked after in the weeks before their stay will forgive the thing that inevitably goes wrong. A guest arriving at neutral will not. If your business runs entirely through Airbnb, your customer is Airbnb, not the guest. Direct booking is a deliberate strategy that requires people, systems, and process, and it starts with deciding who your guest and owner ICPs actually are. ________________________________________________________________________________________________________________________________________

The TMG Hospitality Trailblazers welcomes the latest addition to the series, Kim Wootteon, Sr. VP of Commercial Strategy at Kampgrounds of America, Inc. to discuss the outdoor hospitality landscape and how artificial intelligence and technology are playing a key role in connecting different generations of travelers to the KOA vast portfolio of properties. Ryan Embree: Welcome to Suite Spot, where hoteliers check in and we check out what’s trending in hotel marketing. I’m your host, Ryan Embree. Hello, everyone. Welcome to another episode of The Suite Spot. This is your co-host, Ryan Embry. Cassady Quintana: And I’m your co-host, Cassady Quintana. Ryan Embree: We’re excited to have you here with us for another edition of our TMG Hospitality Trailblazers series. We’ve been running this series for quite a while, paving those management companies, individuals that are paving a way into the future for hospitality, which feels like is changing on a weekly basis. I’ve been really looking forward to this episode. A familiar face and voice with us. It’s the first time you’re joining us virtually. Kim Wootteon, Senior Vice President, Commercial Strategies at Kampgrounds of America. Kim, thank you so much for joining us back on The Suite Spot. Kim Wootteon: Yes, it’s great to see you both. Thanks for having me today. Ryan Embree: Yeah, we’re gonna have a super fun conversation. You have an incredible brand. We can’t wait to jump in. But before we start talking about Kampgrounds of America and KOA, I wanna start because we missed it when we were in Arlington at the Digital Transformation Summit of getting a little bit about your hospitality background and journey that led you to such a cool position at KOA. Kim Wootteon: My kind of career path has been quite interesting. It’s really led to the role I have today. So the first 12 years of my career was spent in retail. And for all of you millennials, I started with PacSun. I was an OG, skate and surf lifestyle fanatic. And I worked in retail for 12 years and really learned operations, marketing, and quite frankly, leadership. PacSun was a really great people-centric company. And it’s really where I got my foundation for leadership and my drive for results. And then I transitioned for retail into the more traditional hospitality sector and worked for four years with Marshall Hotels and Resorts, leading sales, marketing, and diving into revenue management. And then was recruited by a company called Bluewater Development, who was really pioneers within the outdoor hospitality industry and very traditional owners in the indoor hospitality industry. So great experience. I was introduced to KOA with them and the entire glamping and camping sector of hospitality, which was super exciting. And then also got to work with some really great brands such as Marriott and Hilton and IHG and independent properties, independent campgrounds. It was quite an eclectic mix of properties, that I got to support in sales, marketing, and revenue. And I joined KOA about five years ago, leading marketing at the local level. And in 2022, we established the commercial strategy team at KOA, and, I now oversee revenue management, local marketing or field marketing, retail, distribution, and sales across the entire KOA portfolio, both our owned assets and our franchise locations, and support for KOA, Inc. as well. Ryan Embree: So this is why I love this question so much, because we get such an eclectic melting pot of backgrounds of hospitality professionals, maybe starting in retail. I hear F&B a lot recently. And then you go from the brands, you go, outdoor hospitality, and you get this big melting pot, and it kinda defines who you are as an industry professional, but also gives you, I think, an appreciation of some of those other places that you’ve been or even properties which can span from the giant resorts that we’ve seen all the way to, maybe it is a campsite where it’s a lot more local and kinda community and, and tight-knit feeling. Kim Wootteon: Absolutely. Absolutely. I’ve enjoyed my journey. It allows me to bring perspective to the work we do every day that is unique. And we’ve done a really great job at KOA of hiring a team of leaders and a team of people, in the field with really diverse backgrounds, which I think is a great compliment to the diversity across our portfolio. Cassady Quintana: Yeah, I think it’s interesting because you talk about this new team that you guys have created at KOA and the things that you’re developing and introducing into this outdoor hospitality. But for our listeners who may not know too much about KOA, we have a lot of hotel listeners. So if you can just give us a little bit of background about the brand and how it’s found its way to becoming one of the number one outdoor hospitality leaders. Kim Wootteon: So KOA was founded in 1962 by Dave Drumm in Billings, Montana. He saw this surge of travelers heading to the world’s fair in Seattle, and he opened the Billings Campgrounds, on his property along the Yellowstone River. And today, Kampgrounds of America is the largest system of privately owned campgrounds across the US and Canada with over 500 locations. We have 50 locations that are owned and operated by KOA, and 450 plus locations that are franchised. It’s a really interesting segment or vertical within the hospitality industry. Incredibly diverse portfolio, incredibly diverse guests. And we’re really fortunate to be the leader within this segment of the industry. Ryan Embree: And we mentioned at the top of this episode, this is our TMG Hospitality Trailblazer series. Now, I don’t think there is a much more fitting brand than KOA as far as being a trailblazer when you, when you think about that term, but I’ve been surprised to learn from getting to know you and the KOA brand of the different modern way that we kind of talk about trailblazers in our industry. And so, Kim, you and your team have been doing some incredible work. We’re gonna mention it in this episode, but what do you think makes the Kampgrounds of America brand a true embodiment of trailblazers and trailblazing in our industry right now? Kim Wootteon: It starts really with our vision at KOA. And our vision is to be the world leader in defining and advancing the business and experience of outdoor hospitality. And that’s been a focus for our company for years. We have taken a really unique approach to, I’d say, the traditional hospitality industry. We understand camping, we understand hospitality, and we are really committed to being the leader within not just the outdoor hospitality space, but the overall hospitality space in general. And it really starts with knowing our guest. And we are fortunate. We have tons of first-party guest data. We have years and years of history. And we’re known in our segment of the industry for the research we do to really better understand our guest and how our guest changes and what they expect. So it’s a really unique advantage. And the research we provide is not just for KOA and our franchisees, but it’s for the entire industry. And trailblazing shows up in a variety of ways, almost every decision that we make as a brand. So from the guest experience standpoint, we’re launching a new koa.com website that’s really powered by AI and focused on personalization and trip planning and flexible cancellation policies and the guest’s ability to manage reservations. So some of the more traditional things that you would see in the hospitality industry, but with some unique features that are custom to how guests like to camp. From an organizational structure standpoint, we have a commercial strategy team, which we really are the only one in the industry that has a full commercial strategy arm. And we have an AI team. We built our AI department at the beginning of this year, and that team continues to grow and really focus both internally and externally on how we can use AI to enhance the employee experience and the guest experience. And then within outdoor hospitality, technology has kind of always been a little bit of an opportunity. We don’t necessarily follow some of the mainstream tech choices that you see in indoor hospitality. So our focus has really been how do we align with what works well within indoor hospitality? We’ve been exploring OTA integrations and an RMS integration and enhanced text messaging capabilities and housekeeping modules to help operations be more efficient. It’s about really how can we be the first in the outdoor space to align most closely with what works in indoor hospitality, and then try to address the points of friction where we can that are really unique to outdoor hospitality. Cassady Quintana: I love that you mentioned this balance of outdoor hospitality and what that means to people, but also finding those opportunities for technology because that is the trend these days, right? Is AI this, AI that, and how can we bring in that technology? And we know that KOA has built such a recognizable brand in outdoor hospitality. So how do you guys find that you’re balancing and maintaining what Dave built back in the ’60s, that trusted legacy of what KOA is with continuing to try and attract a younger generation or maybe people that have never been camping before? Kim Wootteon: It is a really fine balance that is not easy. We truly work at it every day and we’re really, really fortunate to have such a legacy brand and such a trusted brand. And so it’s really this balance of how do we stay rooted in our core values and our mission with connecting people to the outdoors and each other while meeting guest expectations for who the camper is today? And so, we see participation in camping across all generations, which is really fascinating. In 2025, participation among adults, 65 or older, reached its highest level in eight years. So we’re seeing this rebound in the boomer population. 25% of all new campers in 2025 were boomers. And at the same time, younger generations, particularly millennials, continue to make camping a really meaningful share of their leisure travel. So it’s this ongoing challenge of how do we attract and retain campers? It’s the same challenge everybody has in our industry. And then keeping existing campers and getting new ones to come back. It’s really that frequency question. We’ve seen some shifts in frequency over the past several years. Our more legacy campers used to take two, three, four trips a year. And we’re seeing that frequency diminish slightly. New campers come and experience it. And maybe don’t, maybe don’t camp again in the same year. It may take one camping trip a year. So that’s a unique challenge our industry is navigating. But we do a lot of research to understand what inspires each generation to camp, and we work really hard to deliver memorable experiences to keep them coming back. But I think the thing that is consistent across all generations and what really matters most to campers, whether they’re new or they’re legacy campers, there’s some core foundational items that we really pride ourselves in across the KOA system. So safety and security is one, cleanliness and quality. We have a really rigorous quality assurance program, and we visit every single campground every single year to ensure each campground is meeting quality assurance standards. And we’re okay to say goodbye to those campgrounds that maybe aren’t meeting our standards. Campers are looking for some self-guided recreation. So if they want to be in the outdoors and really utilize their time as they see fit, the amenities and the recreation continue to play a critical role in that decision-making process. Pet friendliness is really critical and so many people in outdoors love to camp with their pets. And so it’s vital that all of our properties be really pet-friendly. And we have pet-friendly accommodations, pet walks, and camp canine parks. Pets are, are really an extension of our guest base, truly. And then basics like clean laundry, clean restroom facilities, clean laundry facilities, all the essentials that are needed for a great camping experience. Ryan Embree: You definitely have the advantage of a memorable experience on your end, right? I think that has been the knock on the indoor hospitality space, is that sometimes it’s your hotel stay or experience there might not be the most memorable part of a trip versus camping feels like something, if done right, and the quality is there, that is a memory that’s not just gonna stick with you for a year that you might just tell a couple people about, but maybe decades. Maybe it becomes a family tradition, and I’m sure you have some incredible stories to share there. But as I mentioned at the top of this episode, Kim, we had the pleasure of meeting you in Arlington, Texas at the Digital Transformation Summit and Hospitality and Hotels. And again, from what I knew about Kampgrounds of America then and what I know now, it was like kind of one of those spaces where I was like, “Well, I wonder, I wonder what KOA is doing in this space.” And then I got to hear your keynote and I was blown away. But it was also one of the most fascinating conversations I had at that event because of the relationship with technology where some of your guests might be looking for an escape from that technology while others kind of see it as this is the baseline and maybe WiFi isn’t a tech- technology to them. Maybe that’s just a standard for them. So it’s so interesting. It’s fascinating. I’m sure it’s that balance what you’re talking about, Kim, but you also have to balance between the guest and you also have 450 franchisees out there, right? And you’re an owner yourself of 50 properties. So I wanna get into both of those kinda spectrums. One is, what are you seeing the guests, their relationship with technology when it comes to KOA? And then maybe you can speak to the owner side of it, of are you hearing owners wanting to implement more technology or are they kind of resisting that when you’re saying, “Hey, let’s start to look at these new kind of maybe fancy technological updates.” I know there’s a packed question there, so. Kim Wootteon: Yeah, no. And lots to unpack within that question. So let’s start with the guest first and really the unique expectations that come from our campers. And while historically, camping has been a way of a form of leisure travel where you can kind of disconnect from everything that’s going on in daily life and really spend time in the outdoors, nearly half of all campers, about 47% site wifi as very important. So we have learned over the years that wifi is a utility. It is not an amenity anymore. It is a price of admission expectation for campers. Technology and remote work is still shaping camping behavior. And then Gen Z is the most likely to work while camping. So, we cater our experiences to every generation. And so Wi-Fi becomes a critical, critical component. While we’ve seen a slight decline in work camping, with people going back to the office and those just individual changes, it’s still really important. And it, what’s really unique is new campers, and again, kind of new campers, 25% of all new campers last year were boomers. So when we think about new campers, they are more likely than experienced campers to prioritize connectivity. So about 50% of new campers versus 43% of experienced campers. So access to technology directly influences length of stay and the experience. So we have focused heavily on tech and not just wifi at the campground, but how technology is used throughout the guest journey. Have we made it really easy for them to book and find the campground that meets their experience expectations? What’s the communication with the guests look like pre and post, or pre-during, quite honestly, and posts say through text messaging or, or other forms of technology? How easy can they find their site? Just all of those simple things where tech is a really great way to create efficiencies in operations, still have really, really connected touchpoints, relationship-wise, because I think that is, one of the most critical pieces of outdoor hospitality is the relationship our owners build with their campers. And then can they connect while they’re on site? And for those who don’t want to connect and really wanna disconnect during their stay, have we effectively marketed those sites that are best for them to stay in? Have we created connectivity zones where if they do choose to connect, there’s a place on the campground that is best for that, and the rest of the park could be more of a disconnection zone. So really thinking about how a camper is using the space. On the flip side, our owners, this has been an interesting challenge and journey. Just like our campers, our owners are incredibly diverse as well. We’re really blessed. And I think this kind of lends to the success of our legacy brand. We have legacy owners within the KOA brand. We have franchisees that have been in the system for 50 and 60 years. They’ve been here since the beginning, and that ownership has passed down through generations, which is really rare to find across our industry today. We have a lot of individual owner operators that, they gave up their careers as nurses and as architects, and they follow their passion for the outdoors, and they built and own, decide to buy a campground and and be entrepreneurs. And then we have a lot of investors coming into our space, that are diversifying their portfolio. They have hotels, like that public storage and outdoor hospitality is just a natural transition in their portfolio diversification. So the diversity amongst our owners is a unique challenge when it comes to technology. And then across multiple, age demographics as well. So from a wifi standpoint, we make it a requirement. It is now part of our quality assurance. We incentivize our owners to deliver really great wifi. We have a wifi royalty incentive program, and they can receive reduced royalties for a select period of time if their wifi meets certain standards. We believe it’s that important to the guest experience. And then really from tech adoption, I think that’s where we see some of the larger pieces of friction as our industry evolves and we’re constantly trying to balance the expectations of the guests with the needs of our owners and operators. Things like a couple years ago, we were getting ready to launch online reservation management. Okay, I can, I can book, I can change, I can cancel my reservation all on my phone through the app or otherwise. And then was faced with quite a bit of resistance because it was different and it was new and it took some of the control out of the hands of the owner. And so different components of that have kind of made it out to the public, and then there are some key components that have not quite made it out yet. So it’s really that balance of how do we meet guest expectations and owner expectations? But at the end of the day, we do have the responsibility to ensure our brand stays profitable and our owners are profitable. And so sometimes we do have to make those decisions that may not be as favorable to our owners, but are truly the best decision for the business. And it comes down a lot to training and education and really making sure they understand. So we have a great learning and development team, great communications team, a great project team that really ensures all of these initiatives come to fruition in the way they need to be successful. Ryan Embree: Well, and you also have, like you said, 50 properties that you own and manage, which I’m sure is a great kind of sandbox that you can play before you roll something out across the entire brand. But to put this in perspective for our listeners, you just mentioned that maybe there was some resistance to the online bookings that you were talking about, all the way to the owner that you were talking to me. I had to bring this up again, that there was drones bringing firewood to campsites at your property, right? So, I mean, that is the spectrum that you’re talking about. And I think that also is on the guest side. And that’s why probably, you and your team do such a great job of keeping your ear to the ground with these guests and constantly staying. I thought it was a fascinating stat that you talked about, Kim, where you’re saying that the first time campers are expecting more tech than maybe your returning campers or campers that have done that before. And I think that is a, it’s a telling statistic of, “Hey, we’re gonna try this for the first time. We’re gonna go camping.” And they’re coming to the camping site and being like, “All right, well, where’s the plugs and where’s the, the wifi and all that stuff?” Versus the campers that have been there have been like, “Oh, you, you’re camping. What are you talking about?” So interesting. Kim Wootteon: It’s a fun challenge. Cassady Quintana: I’m glad you mentioned that because when I think about it from a marketing perspective, you’ve talked about the different types of guests. You also have diverse owners, but you have diverse guests. When you think about hotels in the hotel industry, a lot of them have their niche and what they expect their demographic to look like when they come visit them. And so they can kind of cater that marketing a little bit better. But you have people ranging from children all the way up until boomers, and so they’re all expecting something different and they all want it to be exactly what they want. So when I think about it, I’m Gen Z, and this outdoor hospitality thing has really started to become a big thing for us. Like, whether it is because we wanna fully disconnect everything is too technologically advanced now, or I want a little bit of the best of both worlds. I wanna feel like I’m in nature, but also I can check my Instagram later if I really need to. So when you guys think about that from a marketing perspective, what do you think is driving that Gen Z interest, but also how do you develop a marketing strategy so that you can connect with those new campers and that, that younger generation? Kim Wootteon: Oh, my gosh. It’s a nonstop kind of everyday challenge that our teams work through at both the national level. How do we really connect the brand to people? I mean it’s so much of the success of our brand, and really camping and outdoor hospitality in general is built off of some, like, this emotional connection to nature and this desire to be outdoors. And how do we be part of that journey? And how can we be a catalyst to creating that experience for people, whether it’s their hundredth time camping or their first time camping? And there’s so many different tactics and strategies, within the marketing space that are available to us now. And it’s constantly evaluated with AI. We are traditionally rooted in SEO, and now we’ve got GEO to adapt to. But the Gen Z population within our camper mix is about 13% of all of our campers, as of 2025, and had been up to about 25% of our camper mix in 2022. So a really significant portion of all of those people that are participating in camping are in that Gen Z demographic. And it really comes down to doing a lot of research and understanding, what motivates people to connect to a brand, what’s important to them, whether it’s sustainability or looking at the health benefits from being outdoors, whether it’s the thrill of trying something new and really adventure-seeking, whether it’s we camped with our parents as kids, and we wanna try it again as adults. And the value proposition for, especially Gen Z is not to that point in life where you’re fully invested and you have a ton of disposable income. And so camping has always been a really affordable way to travel and leisure travel and experience and see things. So it’s this balance of how do we connect with each generation on the right channel? Social media plays a really critical role in our marketing strategy, having a presence across multiple platforms, Facebook, which tends to cater to a little bit more of our Gen X and baby boomer population, TikTok, Instagram, other channels for Gen Z. So social media plays a really key role, and we’ve seen a huge insurgence of social media conversions in our marketing strategy over the past several years. And then the technology piece of some of our generations like to pick up the phone and call and ask questions about their stay. And then others really just wanna be 100% booked online, make all of their change, and make all of their choices without any human connectivity. So finding that balance. But the, the Gen Z demographic is really fascinating. And I love watching how they use campgrounds. We see a lot of Gen Zers use campgrounds as that hub for all of their outdoor adventures, really wanting to spend time in nature and are utilizing a campground to facilitate that experience. Ryan Embree: This question is certainly resonating with me. I’m a little bit older millennial. I have a two and a five-year-old. And I remember camping as a kid. I wanna take my kids, but I also do not want to just maybe stay in a tent and not have any sort of. So, I want, I want that, that nice little balance of, yes, we are camping, but we might be going into a nice air-conditioned cabin or lodge, and we might be able to still watch a little TV. But I think it’s fascinating what we’re talking about, because that’s exactly it. And Gen Z, they’re great storytellers. Let me tell you about marketing. They’ll do most of your marketing for you if you put them in the right position, especially on Instagram and TikTok. Kim Wootteon: I’m really fortunate on my team. We have a really diverse team as well. And I have, I have kind of boomers and I have a ton of Gen Zers on my team. And so it’s great just to watch those generations meld and figure out how we, how we best connect to our owners and our audience. We spend a lot of time in the outdoors just as a team, when we have meetings and stuff like that. And I just love what comes from it. And then we take those best practices and really implement them with our guests because it’s, it’s the same. We all camp. Most of us in our team, we love spending time in the outdoors. So it’s like what’s gonna be attractive to us? We are our own demographics, right? Ryan Embree: There you go. Well, I wanna shift gears and congratulate you and your team, the entire KOA team, recognized as one of the top 50 most profitable franchises by Franchisee Business Review. What do you think Kim, I mean, obviously, when we talk about franchises and we look at the ROI, but I think there’s probably a different type of reward that comes with having a KOA franchise, being obviously we look for that, that financial one, but also from kinda to build something meaningful. You talked about the legacy of some of your franchisees and that being a family business. We’ve talked about the close connection and memories that you get from camping. Well, first of all, congratulations, but what do you think you and your team did to kinda make that list? Kim Wootteon: Thank you. We’re really, really proud of this recognition. And I think it speaks to just the uniqueness of the brand. So we have a unique mix of brand standards and entrepreneurial spirit. KOA is a franchisor unlike no other, you know? And I’ve worked with a lot of the big franchisors, especially in our industry. I’ve worked with the Marriott brand and Hilton and IHG and Jellystone and Sun Outdoors. But what I think I love most about KOA, which makes it such an attractive business opportunity, is, we’re hyper-focused on quality. We’re hyper-focused on our brand position consistency. We have three brand positions within the KOA brand. We have the KOA journey, the KOA Holiday, and the KOA Resort to really help campers identify and connect with the experience they’re looking for. But what I love the most about our franchise that is different from a lot of others is that each location is truly unique to space and place, which fuels the creativity and the pride of our owners. So there are certain things that you will find very standard across the KOA portfolio, and there, there’s an expectation campers have with KOA, but every single location is unique. And that’s what makes the system of campgrounds truly special. You’re not gonna get the same overall experience at any two locations. And our owners take an immense amount of pride in understanding the market that they’re in, understanding their campers, and building an experience that drives them to come back and stay with the KOA brand and book again, and at the same time, is quite profitable. So that unique blend of uniqueness and standards is what really sets us apart. And I will say to you, I remember this, if I didn’t shout out just the incredible support that KOA offers its franchisees. Again, I’ve kind of worked with many franchisors, but the support that KOA offers is quite unique. I’m very, very proud to be part of that. We have an amazing field operations team, franchise operations team. We have a team of just passionate, dedicated franchise business coaches that are working with our owners every single day to help them truly grow their business and optimize their investment in the KOA brand and then their campground. We have a whole coaching team within commercial strategy focused on marketing and revenue, and how to maximize revenue and optimize profitability. And then multiple other departments across the organization that really, their customer is the franchisee. And so I think this is a really adequate representation of the hard work our team puts in to support our owners on a daily basis. Ryan Embree: Yeah. I mean, with a, such a complex ecosystem that we kind of talked about throughout this episode, it’s a true testament to the work you and your team are putting in to be recognized. So again, congratulations to you and your team on that. We’re gonna shift gears. This is the rapid fire portion of our episode. I love doing this and I was looking forward to your portfolio specifically. You’re no stranger to travel, Kim, you’ve already mentioned. So we’re gonna get to list a series or a series of questions to get to know you and the KOA portfolio a little bit better. So let’s start with favorite view at one of your properties. Kim Wootteon: Yeah. So, and just for the record, so I have been to well over 100, almost 200 KOAs across our systems. I’ve been really fortunate to see a lot of our portfolio with some amazing, amazing properties and experiences. But I was just recently at the campground in Fredericksburg, Texas, which is under construction. We are building it and it’ll be introduced to the KOA system this fall. But the view from The Overlook, which is sort of our main building in the back part of the campground with all of our food and beverage and our meeting space and our pool and our lazy river, the view is absolutely spectacular overlooking the entire campground. The sunsets are great, and it was just, it was a really magical moment. Cassady Quintana: Awesome. Ryan, write that down. We gotta take a look at when that one opens up. Ryan Embree: Yeah, for sure. Kim Wootteon: You’ve gotta come experience it. And, and Ryan, we do have some amazing glamping accommodations, so you’ll get all of the amenities of home and a really cool outdoor setting. Ryan Embree: Love it. Best both worlds, for sure. Cassady Quintana: All right, Kim, favorite fun fact about one of your properties? Kim Wootteon: Oh my gosh. There’s so many options because we have such a diverse portfolio. But one of the things we learned as we were prepping for America 250 and just kind of learning our history is the Mystic KOA campground in Connecticut has a house on property that wasn’t built in the United States. It actually existed before the United States existed. It was brought over as settlers have founded that area. And it’s still standing on our campground today. And there’s a lot of history with that property. Ryan Embree: So it’s one of my favorite questions to ask, just because you get to learn these, these stories that you would have no idea about. Very, very cool. What about favorite guest experience or amenities at one of your properties, Kim? Kim Wootteon: So, the Mount Rushmore KOA Resort at Palmer Gulch has a rodeo, like a full-on rodeo. So that’s a crazy thing to experience. The campground in South Padre Island is right near SpaceX, and we just built these beautiful, RV sites, along this peninsula on the water, so you can see the SpaceX launches. And then there’s simple things like blueberry picking in covert and just amazing hiking near some of our National Park properties. Cassady Quintana: Awesome. Something for everybody. There’s something for everybody at every different property. Yeah. So kind of with that in mind, what’s one of your favorite locations of your properties? Kim Wootteon: So it’s funny. So I am a camper myself and I love to spend time outdoors. And I have kind of this unique mix of properties that I love to visit because, every time I camp, I look for a different experience. So I love, like, Lake Placid, KOA, it’s just that, like, quintessential camping experience, really, really wooded and nature-driven. If I’m looking for just incredible beauty with really, really amiditized recreation, I love the Astoria KOA on the Oregon Coast. If I want a tropical resort retreat, I go to Sugarloaf KOA or Fort Myers KOA. So it’s just, it’s. I don’t know. I can’t pick one. I love too many of them, which is my problem and why I’m always on the road and traveling. . Cassady Quintana: It’s a good problem to have. Kim Wootteon: Exactly. I know, right? Ryan Embree: That’s what I was gonna say. . Well, we appreciate you playing along with us. As we wrap up today, we always have kind of a tradition to, especially, with some of our industry leaders that we get the opportunity to speak to multiple times. You teased back in March, you had working on that revamped website that we talked about you formed a new AI team. What’s the status of those projects? And then maybe just looking into the future, what’s your vision for, for KOA as we wrap. Can’t believe I’m saying this. Wrap up 2026 and go into 2027. Kim Wootteon: Oh, my gosh. Yes. We, we are really hyper-focused on 2027 right now as a leadership team, which is crazy. I’m like, we’re all happy through 2026. But yeah, we ha – we’ve had a ton of really large projects this year as a brand, and really in, in that vein of trying to modernize our brand to meet the guest expectation, the owner expectations, and stay that, brand of choice. Both of our projects, the development of our AR team and the rebuild, redesign, and launch of our new website, as well as campground landing pages and a new content management system are going incredibly well. We are on track to launch in Q4 with a slew of continued enhancements throughout 2027. A lot of really AI-focused efforts for koa.com, specifically in trip planning and just communication on a site, as well as personalization. We know that that’s so important. How does a guest land on the site and how is everything really customized and tailored to what they’re looking for and what their needs are and how they’ve came to before? So those two teams have been really, really critical in, in the rollout of this project. And selfishly for me, the AI team does a, a lot of work with our internal teams, and how do we impl – improve the employee experience? So the work they’ve been doing just, I mean, so many efficiencies for my role and so many other roles across the organization around really quick access to data within our KOA ecosystem. Like every bit of data I could ever want to access is available through our AI platform. I am able to ask questions quickly, research things quicker, and really get to an end result, which makes the analysis of our business so much easier in identifying trends and opportunities. So those two pieces are just really game changers, not only for our brand, but in the industry right now. And 2077 is stacking up to be a pretty, pretty insane year as well, with just really double down focusing on how do we continue to attract guests, retain guests, really strong focus on that short-term leisure RV camper, and kind of that mash of how do we take all of our legacy campers and all of these new campers and really just exceed expectations to grow the business next year. Ryan Embree: Wel like I said, a true embodiment, a brand that is truly trailblazing in hospitality. So wish you luck with all of those projects. We’ll have to keep a close eye on which campgrounds we’ll do an onsite. I still haven’t given up on that dream of doing – Kim Wootteon: No, we’re, we’re gonna get you outdoors, Ryan. Ryan Embree: Let’s do it. I’m, I’m looking forward to it. I can’t, I can’t wait. So, Kim, we know you’re busy. Thank you so much for taking the time to join me and Cassady here on The Suite Spot. Kim Wootteon: Yes, thank you both. It’s a pleasure. Cassady Quintana: Thanks, Kim. Ryan Embree: All right. Thanks, everyone. And thank you for listening to Suite Spot. We’ll talk to you next time. To join our loyalty program, be sure to subscribe and give us a five-star rating on iTunes. Suite Spot is produced by Travel Media Group. Our editor is Brandon Bell with cover art by Bary Gordon. I’m your host, Ryan Embree, and we hope you enjoyed your stay.

Recorded live at AutoTech 2026, host John Heinlein speaks with Stellantis's Mel Roberts on how AI and small language models (SLMs) are transforming the automotive user experience. They discuss the strategic deployment of AI in vehicles, focusing on local processing for low latency, predictive maintenance, and balancing physical controls with digital UX design.

Joe Jensen sits down with Mark Simpson, founder of Boostly, to break down how short-term rental hosts can reduce their dependence on Airbnb, Booking.com, Expedia, and other OTAs by building a stronger direct booking strategy. Mark shares how he grew up in hospitality on a 200-acre farmstay in the UK, long before Airbnb existed, and explains how the industry shifted from upfront marketing costs to commission-based OTA bookings. While platforms like Airbnb can be a great way to get started, Mark warns that relying on one platform too heavily leaves hosts exposed to rising fees, algorithm changes, guest complaints, and sudden account suspensions. The conversation dives into practical strategies for getting more direct bookings without leaving Airbnb entirely. Mark explains the "billboard effect," where hosts use Airbnb for visibility while making their brand, property name, Google presence, website, and social profiles easy for guests to find directly. He also shares why professional hosts should aim for a healthier mix of bookings, with direct bookings forming the backbone of the business and OTAs acting as extra lead sources. The episode is a reminder that platforms are useful, but real business control comes from owning your audience, your brand, and your booking process. Book a free real estate investing strategy call! No experience necessary. Check out the Real Estate Investing School Youtube Real Estate Investing School Instagram Brody's Instagram Joe's Instagram Mark LinkedIn Boostly UK

Foundations of Amateur Radio Previously I've talked about one of the often lauded cornerstones of the amateur radio community, namely Emergency Response, and to be frank, I questioned then, as I do now, the reality of this, at the very least, perceived, foundational aspect of our global hobby. Before you get out the caps lock key, let me assure you that I'm aware of sporadic examples of heroic efforts made by members of our community to save lives that are held up as examples of amateur radio emergency responses. What I'm questioning is related to our collective effectiveness. We have global and increasing occurrences of wild or bush fires, we have earthquakes and tsunamis, storms, hurricanes, cyclones or typhoons, whatever you call the vortex of destruction, and global news media ensures that we hear about it within hours if not seconds. Social media provides us with mobile phone footage dubbed with expert audio to explain the latest tragedy to the rest of us. What we don't see is what happens next, while the power is out, the internet is down, mobile phones aren't working anymore and survivors are fighting tooth and nail for their return to normalcy, or at least what's left of it. It struck me that one thing I never see discussed and haven't ever discussed in over a decade and a half I've been here, is the amateur radio interface with the rest of the world. A comment I see often is that Internet connected amateur radio, like Echolink, AllStarLink and IRLP, aren't real radio and that real amateurs use RF. HF radio for the win right? What do you think the relevance of HF radio is to a family member living in the next town after a disaster, or a parent looking for their lost child? How do ordinary people benefit from the radio amateur who lives on their street, or the one who travels into the disaster zone? Ultimately, if we are to take our claimed emergency response role seriously, we as a community of radio amateurs need to consider just what it is that we can offer to the people around us in the case of an emergency. Might what we offer look like a Wi-Fi base station that's connected to the rest of the world via an IP link that happens to be running on 2m or 70cm during an emergency? Or could what we offer be described as an Amateur Radio Short Message Service, what about transmitting a DVB-T dashboard that's being updated over LoRaWAN, or a local voice relay service? Where's the infrastructure, planning, preparation and training for that? Where's the documentation for it? How are we telling the local community about it? How well do we even do outage notifications within our community, let alone outside it? The point being that there are amateurs who beat their chest about emergency preparedness and, bluntly, have little or nothing to show for it. Don't get me wrong, this isn't limited to the amateur radio community. For a few weeks I became an aspirant member of a local emergency response team, right until I discovered that their biggest issue was that their user base, the local volunteer bushfire brigades, didn't really know how to use their radio repeater system and my suggestion to go and visit each one on a rotation basis and train them was met with snorts of derision and laughter. Do you really want an emergency response to be ad hoc? "Oh, sorry, I'm missing a cable and I can't connect this to that, I'll sort it out for next time." The increased interest in the various "OTA" or "On The Air" pursuits, Parks, Peaks, Summits, Bunkers, Castles, Waterways, Islands, Lakes, Libraries, Lighthouses and Toilets to name a few, are all helping amateurs practice with the "getting on-air and make noise using a temporary installation" part of an emergency response, but few of those activities interact with the general public in any way. Ironically, the local Wireless Civil Emergency Network, or WICEN, is at least doing some community outreach by providing radio infrastructure to a few local events. It's a start, but still a very long way from interacting with your next door neighbour in preparation for a massive storm and subsequent power outage. Here's the thing. There's no end-to-end anything. Is ad hoc sticky tape and baling wire really the way you want our amateur community to respond to an emergency? Is emergency response a fanciful concept, or are there things we as a community could put together to make it reality? I'm Onno VK6FLAB

Dr. Klapper joins the show and talks about Patrick Mahomes 7 months after his ACL/LCL injury, and how he's full go at OTA's. Plus the doc gives a fantastic Klappervision on CTE after Kap spoke about Billy Ray Smith Jr's passing from dementia due to CTE. The guys have a convo about Bob Chesney getting everyone at UCL super excited for the football team's future, along with a bigger convo about money, NIL and the ability to compete with the big boys. The Lindsey Segment! and Evan Cohen stops by for the second time this week and they talk a lot of nonsense and never get ot the bit Morales has been teasing all week. Learn more about your ad choices. Visit podcastchoices.com/adchoices

"What a turbulent seven months 2026 has delivered so far." As we say goodbye to July, Gary and Hannah review the latest hot topics in travel and tourism from across South East Asia, China and India, and look ahead to the rest of the year. We begin by breaking down the multi-billion RMB fine imposed by China's anti-trust regulator on Trip.com, the nation's largest OTA, for "monopolistic practices". From China we head to Malaysia, where an unexpected F1 Grand Prix race is raising the tourism temperature. Next to Singapore, where the national carrier, Singapore Airlines, enjoyed record quarterly revenue and thriving passenger demand offset by a stinging 78.5% rise in fuel costs. We look at Cambodia Airlines' order for 20 COMAC aircraft and Thai AirAsia's decision to suspend nine domestic flight routes from Bangkok Suvarnabhumi until October. Will they be reinstated for peak season? Plus, we look at Singapore's upcoming concert tourism season from the perspective of the Indian media, assess the impact of AI on tour guiding - and finish with a humorous story about a jail stay request in the Philippines.

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ This episode started on LinkedIn. Gil Chan posted about hyperlocal property management, using VueStay Vacations, a newly launched company with 4,500 homes across eight states, built on centralized revenue management and marketing through the Casago franchise network, as his example. Richard Vaughton replied that hyperlocal is as much about owner relationships as local market knowledge, and that the relationship piece is increasingly getting forgotten. That comment is where this conversation begins. Heather's guest is Richard Vaughton, a short-term rental consultant with close to thirty years in the industry and a career built on starting, scaling, and selling companies: an Italian rental business grown to roughly 800 properties, a UK company in Torquay, a PMS technology startup, and a VP role at Stay Alfred during its collapse in the pandemic. The two have known each other for more than twenty years, and this is an unscripted, fireside-style conversation rather than a structured interview. Listeners will come away with a clearer, more operational definition of hyperlocal, a look at why some of the industry's best-known roll-ups have failed while others have scaled successfully by staying local, and a reminder that the piece of this business that most often determines a guest's review, and an owner's trust, is not technology or marketing. It is cleaning. Key Takeaways Hyperlocal is an operating decision, not a marketing word: it means real local staff, a genuine local reputation, and a company culture rooted in one place, not a national brand run by a distant account manager. The owner, not the guest, is the most important person in the ecosystem. Without a well cared-for owner there is no polished product to offer a guest in the first place. Large-scale roll-ups have historically broken at the point where they centralize everything beyond accounts and revenue management, while UK consolidators like Sykes Cottages, Awaze, and Travel Chapter have grown large by staying hyperlocal at a national scale, keeping local offices and local staff as they expanded. AI is freeing up enough staff time that teams can spend it on relationship-building rather than admin, such as calling every guest and owner after checkout with nothing to sell, just a thank you. Culture, trust, and local relationships are the parts of this business that resist mechanization. Reporting, revenue management, and communication can be automated; the relationship at the center of it still has to be built by a person. ________________________________________________________________________________________________________________________________________

Listen in as Drs. Malcolm DeBaun and Saam Morshed chat about young femoral neck fractures. They discuss diagnosis and management of these patients in this high yield case series.  For additional educational resources visit OTA.org

On Monday's Good Morning Hospitality, A Skift Podcast, Brandreth Canaley, Michael Goldin, and Jamie Lane get into three stories about where the STR industry is headed now that the FIFA World Cup 2026™ - Canada, Mexico and the United States is behind us.The conversation opens with Airbnb's partnership with CarTrawler for car rentals in five countries, the latest step in Airbnb's quiet transformation into a traditional OTA. It already has homes, hotels, experiences, services, and airport pickups. The crew digs into what that means for hosts who built their business around a platform that was supposed to be different. They also run through the final World Cup numbers for STR operators: rate gains were real across host markets but occupancy told a different story, and hosts who priced too high too early paid for it. They close with the Freddy Effect and what a German tourist who fell in love with Waffle House, Inc. House and Buc-ee's, Ltd.'s teaches operators about authentic guest experiences and word of mouth that actually moves markets.This episode is presented by StayFi & Bilt. StayFi helps short-term rental operators build direct guest relationships through branded wifi portals, email marketing, and guest data tools. Visit https://lnkd.in/giZWR52y to learn more.And for hotels with restaurants and restaurant owners, Bilt Hospitality is finally here. Go to joinbilt.com/gmh to learn more.

Cole Bishop returns to Centered on Buffalo to break down one of the biggest storylines heading into Bills training camp.The third-year safety joins Eric Wood to discuss recovering from his OTA injury, learning Jim Leonhard's new defensive system, building chemistry with C.J. Gardner-Johnson, and why Buffalo's secondary could look very different this season. Cole also shares his thoughts on Josh Allen, Keon Coleman, DJ Moore, Jordan Poyer's mentorship, studying film, and why versatility is becoming one of the most important traits for NFL safeties. 

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ Paul Anderson first appeared on the Vacation Rental Success Podcast in 2021, when he was running a guest house in Oxford and building a following on Instagram. Five years on, he returns as a coach and strategist working across dozens of short-term rental operators, and now a commissioned officer in the Royal Air Force reserves. That mix of experience gives this conversation its shape: what the military taught him about briefing, decision-making and slowing down, and how those same lessons apply to the way operators are using AI in their marketing. The central argument is one Paul delivered on stage at Scale in Brighton, and it is worth sitting with. AI did not break marketing, it exposed the people who were never really marketing in the first place. When content becomes cheap and fast to produce, the operators who understood their audience all along pull ahead, and the ones who mistook activity for strategy get found out. Heather and Paul talk through his 10-80-10 protocol, his SMERLAC briefing structure borrowed from military planning, and why the real work in AI happens before you ever ask it to write a word. It is a practical, funny and genuinely useful conversation for any operator who has looked at their AI-generated captions and felt that something was missing. Key takeaways AI has not broken marketing. It has exposed the operators who were producing content without ever really marketing, because publishing posts, writing blogs and appearing in magazines are not the same as moving a guest from "I might visit" to "I want to stay there." The real work happens before you prompt. Paul's 10-80-10 protocol puts the first 10 percent into defining exactly who you want and briefing the AI properly, lets AI do 80 percent of the heavy lifting, then reserves the final 10 percent for inspecting and personalising the output. Define your perfect potential guest in granular detail. Go beyond age and income to how many cars they have, where they shop, even the colour of their hair, so you can picture one real person on the other side of the screen rather than a demographic. Use a proper brief, not a wish. "Write me 10 captions about my holiday cottage" is a wish. Paul's SMERLAC structure (Situation, Mission, Execution, Resources, Limitations, Ask questions, Check understanding) gives the AI what it needs to produce something useful. Followers are not the same as money. A client with 28,000 followers built through giveaways had almost no buying intent, while 52 people who genuinely want to book beat 52,000 who just think you are funny. Feed AI your real voice. Heather uploaded the handwritten manuscript of a book she wrote in 2005, unedited, and it changed everything the AI produced. Your idiolect, the phrases only you use, is what cuts through the sameness. ________________________________________________________________________________________________________________________________________

What does it take to build a vacation rental company that can grow, evolve, and remain successful for nearly seven decades? In this episode, Alex & Annie sit down with Rick Elliott and Brandon Cox of Elliott Realty to explore the people, systems, leadership decisions, and business fundamentals behind the company's longevity. Elliott Realty has been part of the Myrtle Beach vacation rental industry since 1959. Over those 67 years, the company has navigated new technology, changing traveler behavior, higher homeowner expectations, and an increasingly complex distribution landscape. Rick and Brandon share why long-term success requires a willingness to evolve, strong systems, careful attention to detail, and people who can grow with the organization. They also discuss Elliott Realty's approach to homeowner relationships, property standards, direct bookings, OTA distribution, brand development, and local tourism advocacy. Episode Chapters:06:42 - How Elliott Realty Has Evolved Since 195907:15 - Why Strong People and Systems Matter More Than Technology Alone12:20 - Hiring Intentionally and Promoting Future Leaders From Within15:59 - Understanding Individual Homeowner Goals and Expectations19:05 - Maintaining Property Quality Across a Large Portfolio27:52 - Balancing Direct Bookings With OTA Distribution35:56 - The Importance of Local Advocacy and Community Involvement48:00 - Why Investing in Your Brand Creates Long-Term Value48:47 - How Founders Can Step Back and Empower Their Leadership Team For vacation rental leaders thinking about the future of their business, this episode offers practical lessons on building a company that can adapt, develop new leaders, and remain strong for generations. Connect with Rick:LinkedIn: https://www.linkedin.com/in/rick-elliott-192aba11/ Connect with Brandon:LinkedIn: https://www.linkedin.com/in/brandon-cox-87930a56/ Connect with Elliott Realty:Website: https://www.elliottbeachrentals.com/ Facebook: https://www.facebook.com/elliottrealty Instagram: https://www.instagram.com/elliottbeachrentals?igshid=YmMyMTA2M2Y%3D LinkedIn: https://www.linkedin.com/company/elliott-beach-rentals/about/ ✨ Exclusive Offer to Alex & Annie Listeners: List your professionally managed properties on VacationFinder.com with no listing fees or booking commissions.Join through the link below for a chance at featured launch placement and a $250 Amazon Gift Card. Drawing August 15, 2026.

Host Dr. Joe Patterson chats with JOT paper authors Drs. Stephen Becher and Austin Wynne as they go behind the text of this article entitled: "Knee hemarthrosis aspiration and its effect on compartment pressures in tibial plateau fractures." Click here for the abstract link For additional educational resources visit OTA.org  

Recorded live at AutoTech 2026, this episode of The Garage features Subaru's Amy Sgrignoli discussing how the brand prioritizes safety and customer experience in connected vehicle technology. Sgrignoli also shares her philosophy on servant leadership and introduces her new podcast, Learn to Lead Differently.

On this week's show we take a hypothetical look at Cable and Satellite TV's future. We also read your emails and take a look at the week's news! News: Netflix Is Exploring Live TV and Bundles as It Struggles to Keep Viewers Hooked Scripps, DirecTV End Blackout, Ink New Retrans Deal RGB LED TVs Set For Market Growth In Coming Years What If Cable & Satellite Providers Exit Traditional Linear TV Business On this week's show we take a hypothetical look at Cable and Satellite TV's future.   We have said that we see TV being delivered via the Internet vs the traditional means of OTA, Cable, or Satellite. What would this world look like and who are the winners and losers? Scenario Setup Major providers — Comcast/Xfinity, Charter/Spectrum, DirecTV, Dish Network, Altice, and smaller cable operators — face accelerating cord-cutting. Traditional pay-TV subscribers have already dropped to ~34% of U.S. households. Revenue from linear TV (cable channels + satellite) is shrinking fast due to high programming costs, declining ad revenue, and competition from streamers. In this scenario, the industry collectively decides to abandon legacy linear TV (bundled channel packages) and pivots hard to two main businesses: High-speed broadband/data which is their most profitable product. IPTV / Streaming aggregation with their own apps or virtual third party MVPD services like YouTube TV-style offerings. They sunset traditional cable TV boxes, satellite dishes, and legacy contracts over 2–3 years. What Happens Next For the Providers it's mostly upside. Broadband becomes ~70–80% of revenue. Margins on data are much higher than on video because there are no expensive content carriage fees. Companies like Comcast and Charter already make most of their profit from data. Huge reduction in programming fees paid to Disney, NBCU, Warner, etc. No more maintaining old coaxial/satellite infrastructure for TV. All of which greatly cuts costs. New Growth Areas: Sell/partner on IPTV services (e.g., Xfinity Stream becomes the main offering, or they white-label streaming bundles). Mobile + home internet bundles (5G fixed wireless + fiber expansion). Advertising on their own streaming platforms. The biggest hurdles are massive customer service transition, potential loss of some rural satellite customers, and potential regulatory scrutiny over broadband monopolies. For Consumers the benefits include: Lower base bills, faster innovation in home internet which results in more fiber, better speeds, and  lower latency, and IPTV options could be cheaper/better than old cable (cloud DVR, multi-device streaming). Of course there is a downside. Sports fans and older viewers lose easy "flip channels" experience. Live sports become fragmented across streamers which could end up costing more if you want everything.  There will be Market & Industry Ripple Effects Streaming Wars Accelerate: YouTube TV, Hulu + Live TV, Sling, Fubo, and new entrants gain millions of former cable customers. Netflix, Amazon, etc., may expand live offerings. Content Owners Adapt: Networks like ESPN, CNN, TBS shift to direct-to-consumer or wholesale deals with IPTV platforms. Some channels may disappear or go streaming-only. Competition & Consolidation: Telecoms (AT&T, Verizon) and tech giants (Google Fiber, Amazon, Starlink) push harder into broadband. We could see more mergers. Advertising: Shift from traditional cable ads to targeted streaming ads and broadband data insights. The reality is that it's already happening gradually. Cable companies have been de-emphasizing video for years, pushing broadband bundles, and launching their own streaming apps. Satellite providers are in steeper decline. The full pivot described here would simply formalize and accelerate a trend that's well underway.   

In this episode, Cody & Meagan discuss one of the biggest opportunities for independent hotels in 2026: increasing direct bookings.OTAs are valuable partners and play an important role in driving visibility and occupancy. But when properties become too dependent on third-party bookings, they often sacrifice profitability, guest relationships, and long-term loyalty. Cody & Meagan share practical strategies boutique hotels can implement to grow direct bookings while maintaining a healthy balance with OTA channels.

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ Gil Chan came at the short-term rental industry from a direction most operators never consider. After 15 years in Silicon Valley, working with brands like Gap, Sephora, and Home Depot on their post-purchase e-commerce experience, he became an STR host - and immediately spotted a gap that his industry background made obvious. The tools that e-commerce businesses took for granted simply did not exist for vacation rental operators who wanted to build a direct booking website worth having. Crafted Stays is Gil's answer to that gap: a purpose-built direct booking platform that works the way a proper commerce site should, not as feature number 40 in a property management system's marketing materials. But what makes this conversation particularly timely is where Gil has taken the platform over the past year - deep into AI-powered search, website building, and the kind of content strategy that gets operators found in places Google's traditional search results simply can't reach. This episode covers direct booking strategy, how search is changing (and what SEO, AEO, and GEO actually mean for property managers), the Aria AI assistant Gil built into Crafted Stays, and how operators can start thinking about their online presence in a way that serves both guests and the AI systems that are increasingly mediating how people find places to stay. It's a practical, technically grounded conversation - and one that will stay relevant for some time. ‍KEY TAKEAWAYS‍ Direct booking websites built on WordPress and plugins were never designed for the live data demands of vacation rental commerce. Purpose-built platforms handle PMS connections, checkout, and mobile experience in a fundamentally different way.‍ SEO, AEO, and GEO are three different things. Traditional search engine optimization gets you on page one of Google. Answer engine optimization gets you into the snippet at the top of the page. Generative engine optimization gets you cited when someone asks ChatGPT, Perplexity, or Claude for a recommendation. Operators need to think about all three.‍ AI-powered review analysis is an underused tool. Most operators check a five-star review and move on. Mining reviews for recurring themes - a screened porch that guests keep mentioning, a location detail that keeps coming up - surfaces the specific things guests value most, and those become the content anchors for the entire website. The Sightline Report that Aria generates combines property data, review sentiment, and third-party SEO keyword research to produce a strategic playbook for each operator. It tells them which keywords to target, which landing pages to build, and which guest personas to write toward - without requiring any marketing expertise from the operator. Building your AI business brain before you start using AI tools is not optional - it is foundational. Gil has been giving every new team member at Crafted Stays the same 40-page document about the business since he built it a year ago. The quality of AI output is directly tied to the quality of context you give it. The divide in AI adoption is getting wider, not narrower. Some operators are building sophisticated automated systems; others have barely touched ChatGPT. The window to build a real advantage by getting in early is still open, but it will not stay that way indefinitely.‍ ________________________________________________________________________________________________________________________________________

What if the technology helping independent hotels compete with the biggest brands in the world shouldn't feel like technology at all? Cloudbeds serves tens of thousands of properties across more than 150 countries — giving its team a uniquely expansive view into how independent hotels are performing, what operators are struggling with, and how the way travelers discover and book stays is rapidly changing. In this episode, Zach sits down in person with Rafael Blanes, Chief Growth Officer at Cloudbeds, and Sébastien Leitner, VP of Partnerships, to unpack why they believe this is one of the most exciting moments yet to be an independent hotelier. Rafael and Sébastien explain why the traditional PMS is evolving into something much bigger, how fragmented hotel data prevents operators from making confident decisions, and why the industry's obsession with “AI” may be getting in the way of solving the problems hoteliers actually care about. They also share a look at Ask Signals, a conversational tool that could allow operators to ask questions of their property data, generate reports in seconds, receive explainable pricing recommendations, and eventually get a proactive daily briefing before arriving at the hotel. The conversation also explores why OTAs can actually help hotels generate more direct bookings, what independent properties must do to compete with the marketing machines of major flags, and why operators should never treat an OTA guest differently from someone who booked direct. Finally, Rafael and Sébastien share the story behind the Cloudbeds Collection — a portfolio of 100 distinctive independent properties around the world — and why Cloudbeds selected Journey as its loyalty partner to help those hotels share guests, strengthen direct relationships, and offer the benefits of a global loyalty ecosystem without sacrificing what makes each property different. You'll also hear why the next hotel Rafael builds will almost certainly have a marina, how Sébastien prepares a five-day roast chicken, and the remarkable story of the technology partner who worked through the night to help former Sonder properties keep their doors open. Alright friends, without further ado, get ready to meet Rafael and Sébastien. — Behind the Stays is brought to you by Journey — a loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks at boutique hotels, private residences, landscape hotels, glamping retreats, and so much more. Behind the Stays is hosted by Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur with a stay, or a collection of stays with soul, we'd love for you to apply to join the Alliance at journey.com/alliance.

Drs. Malcolm DeBaun and Michael Maceroli discuss injury classification, approaches, treatment options, and other key points to cover for the OITE.  For additional educational resources visit OTA.org

How do you turn what feels like an “ordinary” property into a brand that guests connect with, remember, and actively choose over everyone else's? In this episode, I'm joined by branding and marketing strategist Ali Haney. We're unpacking how she transitioned from a long-term rental disaster into remote short-term rental management across multiple states, eventually blending her photography background with her hospitality experience to help hosts build true brand equity.We talk about:Flipping perceived property weaknesses into powerful market differentiators, like turning a Gatlinburg cabin's lack of internet into an intentional, off-the-grid romantic reset complete with analog experiences.Building a foundational brand strategy from scratch by defining core messaging pillars, identifying a hyper-specific guest avatar, and establishing values that serve as concrete criteria for hiring and firing your team.Utilizing ChatGPT and AirDNA as a market research "cheat code" to analyze competitor specs, summarize guest review trends, and spot high-impact amenities missing in your local market.Designing property features around guest origin data, such as installing an EV charger at a Catskills rental specifically to attract higher-income, eco-conscious travelers driving up from the city.Executing a deep property rebrand that goes beyond a logo tweak, using your brand strategy as a daily filter for social content, listing updates, and team briefs to eliminate decision fatigue.Ali pulls back the curtain on how to use your brand strategy as the literal backbone of your guest experience and long-term business scaling. You'll hear how to shift your mindset to view marketing as structured testing and learning rather than a verdict on your worth, allowing you to "do it scared" and out-position your competition.If you are a short-term rental / Airbnb host wondering how to stop competing on price alone and start engineering an unforgettable hospitality brand that commands premium rates, this conversation is your blueprint. Get ready to learn how to drop perfectionism and start leading your life and business with intention.HIGHLIGHTS AND KEY POINTS:[01:07] A short introduction about our guest Ali Haney, and how she got into the world of short-term rentals[03:12] Ali talks about using branding strategy to move beyond photography and create marketing that connects with ideal guests [06:50] Ali explains how defining a property's personality and turning perceived limitations into unique selling points creates a memorable brand that attracts the right guests [09:32] How identifying a property's natural differentiators helps build a stronger and more memorable brand[10:49] Ali shares how operators can decide between separate property brands or a unified brand strategy when managing multiple listings across different markets[12:39] Ali outlines portfolio-level values as the foundation for aligning multiple property brands while preserving each listing's individuality [15:40] Ali defines brand strategy as the foundational framework that aligns mission, guest targeting, differentiation, and messaging to guide every part of a short-term rental business[21:14] How the core value of excellence creates clear operational boundaries and simplifies decision-making across hospitality and property management[24:33] Ali highlights branding as a profit-driven strategy that turns one-time OTA guests into repeat direct bookings while improving long-term ROI[27:51] Ali frames rebranding as a full strategic reset that goes beyond visuals to ensure alignment between guest targeting, design, and business goals [30:16] Ali distinguishes between legacy brands and STR assets while outlining when rebranding makes sense and how to use guest data to guide the decision [32:52] How competitor and review analysis can uncover actionable differentiators that directly shape STR brand strategy and guest experience design[34:56] Ali reframes STR marketing as a data-driven cycle of testing and learning, separating performance outcomes from personal identity to support better decision-making[37:31] Ali shares how short-term rental owners can begin building a brand strategy by using existing performance data and evaluating properties through a differentiation-first mindset[40:07] The lightning round Golden Nuggets:“You're giving the house essentially a personality, so that people can start to feel like they know that property before they even step foot into it.”“We took what she thought was a weakness and instead tailored the entire property's brand and made it their superpower.”“If we don't have a strategy that we want to enact within our business and we just build pretty things on top of it, it's probably going to fall down at some point.”“Create an experience that people want to return to, because it's much easier to nurture a client or a guest that already trusts you, versus having to consistently acquire new ones.”“If we just take a small step each and every day, and we do that scared, that is still a huge amount of progress over six months time, nine months time, 12 months time.”Let's Connect: Website : https://brandandmarket.co/Instagram : https://www.instagram.com/brandandmarket.co/Enjoyed the show? Subscribe, Rate, Review, Like, and Share!

DODNet leaders say 90-day OTA cycles and flexible engineering models are helping DISA deliver capabilities at the speed of cyber threats. Guest: Kelli Garczynski, acting DODNet Deputy Program Manager, and Mike Butler, Chief Engineer, DODNet, DISA Description: As cyber threats evolve and technology advances at an unprecedented pace, the Defense Information Systems Agency is rethinking how it acquires and delivers capabilities. Acting DODNet Deputy Program Manager Kelli Garczynski and DODNet Chief Engineer Mike Butler joined CyberCast to discuss how DISA is adopting agile acquisition strategies and accelerating procurement timelines to strengthen network defenses and deliver mission capabilities faster. Butler said DISA must pair technical agility with contract agility to keep pace with rapidly changing threats across War Department networks. Traditional acquisition timelines, he noted, can leave critical engineering efforts lagging behind emerging mission requirements. To address that challenge, Garczynski said DISA is increasingly using Other Transaction Authorities (OTAs) to rapidly identify, evaluate and deploy the best technologies for warfighters. By leveraging OTAs, DISA aims to move from industry engagement to contract award in as little as 90 days, dramatically reducing the time required to field new capabilities. Garczynski added that modern architectures such as DODNet and DISA's zero-trust initiative, Thunderdome, cannot be developed through rigid, static requirements. Butler said continuous data collection and operational feedback allow DISA to adjust requirements in real time, enabling more responsive development and a stronger defense against active adversaries.

Your Airbnb payout hitting your bank account is not the same thing as knowing your business is profitable.In this episode, Sarah and Annette walk through the monthly payout routine they use to track revenue, catch missing money, compare actual payouts against forecasts, and move income into the right financial buckets.They break down why every hosting business needs a dedicated business bank account, how to audit payouts against reservations, and why relying on your bank balance at the end of the month is not a real business metric.You'll also learn how they use the Profit First method to separate money for operating expenses, owner's compensation, taxes, and profit—so every dollar has a job the moment it lands.If you've ever looked at your Airbnb payouts and wondered where the money went, this episode will help you build a clearer, more consistent routine.In this episode, you'll learn:Why your Airbnb payouts should go into a dedicated business accountHow to audit every payout against every reservationWhat to do when Airbnb or another OTA underpays youHow to compare actual revenue against your forecastWhy your bank balance is not a profitability metricHow to use Profit First buckets for expenses, taxes, owner's pay, and profitResources Mentioned: Apply for Strategic Host!Mentioned in this episode:Save your workshop seat!

The countdown to Bills training camp is officially on.Eric Wood is joined by longtime Bills insider Sal Capaccio to break down everything Buffalo fans should be watching as training camp approaches. They discuss why the Bills reduced open practices this summer, the reasoning behind the Blue & Red practice ticket changes, and what fans can expect from the new Highmark Stadium. They also dive into the biggest position battles, including Caleb Alarms-Or, Dorian Williams, DJ Moore's early impact, and why C.J. Gardner-Johnson could completely change the identity of Buffalo's defense. Plus, Sal shares his biggest OTA takeaways, thoughts on the Sabres' offseason, favorite road trips on the Bills' 2026 schedule, and more.The Centered on Buffalo Podcast is sponsored by:Dan-O's Seasoning Follow Dan-O's Seasoning on Social @danosseasoning  danosseasoning.com20% Off Code: Wood20US ONLYNugsax Reusable Icenugsax.com10% Off CODE: ewood

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ This episode almost wasn't the one you're hearing. Heather had already recorded, edited, and prepared social media for a different episode when a morning of reflection sent her down a different path instead. The trigger was rereading her own contribution to Brooke Pfautz's book Vacation Rental Secrets, written a few years back - an unusually honest account of the mistakes she made running CottageLink Rental Management, the property management company she sold four years ago. Reading it back, Heather noticed a pattern. None of the mistakes came from working too little or caring too little. Every one of them came from not having the tools to see clearly, document what she knew, or build systems that didn't depend on her being at the centre of everything. That reflection became this episode: ten specific, practical things she would do differently if she were running a property management business today, with the AI tools now available. This is a solo teaching episode, released the week the second cohort of the AI Ambassador Program opens. It is aimed squarely at operators who want to know, in concrete terms, what using AI well in a property management business actually looks like - not in theory, but from someone who has run the business, made the mistakes, and now has the tools to fix them. Key Takeaways Build a brand voice document before writing a single word of copy. Capture your tone, values, and the phrases that are distinctly yours before you ask AI to write anything on your behalf - otherwise inconsistency creeps in and your team, guests, and owners start to feel it. Stop letting every vendor demo convince you a new platform will fix your business. Your PMS is the one system that genuinely needs a professionally built, purpose-designed solution - but beyond that, a lot of what operators buy off the shelf could now be built to fit their specific business instead. Document every process before it only exists in your head. Talk a process through, out loud, while you're doing it and let AI structure it into a living SOP - the knowledge that only lives with the founder is a liability, not an asset. Build a genuine owner communication system, not just good intentions. Work through frameworks for the hard conversations in advance, and use AI to generate genuinely personal quarterly owner reports at scale, not a mail merge with names swapped in. Use AI to keep direct booking relationships warm, not just to build them. The follow-up sequences that go quiet the moment peak season hits are where most operators lose ground - AI can keep that infrastructure running consistently even when you're buried. Analyze reviews instead of just reading them. The most useful information is often buried inside five-star reviews as an aside - patterns that only become visible when reviews are aggregated and analysed rather than read one at a time. Build a real owner acquisition pipeline instead of relying on referrals. Referrals are a result, not a strategy - a proper follow-up sequence and a clear sense of the right-fit owner prevents leads from going cold. Build an institutional knowledge base, not just a folder of SOPs. Capture the reasoning behind decisions, not just the steps, so that judgement can travel with the business even as people move on. Treat AI as a thinking partner, not just a writing tool. The most valuable use of AI is stress-testing decisions before you commit to them, not just producing first drafts. Start with clear values and strategy, and let AI help you communicate them. Clarity about what you're building and who it's for makes every daily decision easier - and AI can help both articulate that strategy and communicate it consistently across a team. ________________________________________________________________________________________________________________________________________

Direct booking has been part of the vacation rental conversation for years, but one challenge remains hard to solve.Travelers are not always searching that way.In this episode, Alex & Annie sit down with Eric Goldreyer, CEO and founder of Savvy, to talk about why direct booking has struggled to become a consumer habit and what needs to change for travelers to find, trust, and use it more easily.Eric shares how Savvy evolved from BNB Finder into a book-direct marketplace for professional property managers. The conversation gets into why lower fees alone are not enough to change booking behavior, how OTAs have shaped traveler expectations, and why direct booking needs a better discovery path if it is going to scale.Episode Chapters:06:21 - How professional property managers can build stronger guest relationships06:53 - Why repeat business starts with owning guest data07:56 - Why direct booking has struggled to reach the consumer09:04 - How traveler behavior has been shaped by OTAs18:16 - Why property managers still need OTAs while building a stronger direct strategy20:55 - How destination content can support discovery and conversion27:05 - Why property managers cannot rely on direct booking websites alone33:28 - How trust, reviews, verification, and clear pricing influence conversion34:18 - Why saving money is not always enough to win the booking42:00 - What AI and structured data could mean for the future of travel searchIf you are a vacation rental operator trying to reduce OTA dependency, build more repeat business, or understand how travelers are discovering and booking stays today, this episode is for you.Connect with EricLinkedIn: https://www.linkedin.com/in/ericgoldreyer/ Connect with Savvy:Website: https://www.savvy.com/LinkedIn: https://www.linkedin.com/company/stay-savvy/Instagram: https://www.instagram.com/savvy_stayFacebook: https://www.facebook.com/savvystays ✨ Exclusive Offer to Alex & Annie Listeners: Reach more direct-booking travelers with Savvy.List your professionally managed properties for free.

Listen in as Drs. Malcolm DeBaun and Michael Maceroli chat about Pelvic Fracture Diagnosis and Treatment in this high yield case series.  For additional educational resources visit OTA.org

This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ Sab Mulligan came into the short-term rental industry from a decade in media production and another in tech education, and she arrived with a beginner's mind that turned out to be an advantage.  What she noticed in those early industry conversations wasn't the passion for hospitality she'd expected. It was burnout, worn almost as a badge of honour. People competing over who'd taken the most 3am calls. She found that troubling, and it drove the approach she'd go on to build at Zzzing, a fast-growing property management company based in Malta. Three and a half years later, Zzzing has grown from 50 properties to 650, and their AI agent Zoe handles 90% of all guest communications across the portfolio. But what makes this conversation interesting isn't the scale or the technology. It's the philosophy behind it: that tech should be silent, and hospitality should be loud. That AI doesn't replace the human side of this business, rather it gives people more time and energy to deliver it. Sab and I talked about her TRT framework for designing AI policies, the seven guest moments that anchor everything Zzzing does, how they handled team resistance to AI adoption, and what she'd say to property managers still watching from the sidelines. Key Takeaways  Tech should be silent, hospitality should be loud. The goal of AI in guest communication isn't to replace the host's voice.  It's there to deliver that voice consistently, at any hour, across every conversation.  AI amplifies what you already have in place. If your policies aren't documented, AI won't fix that. It will amplify the mess. Getting your foundations right before deploying AI isn't a delay,it's the work.  Sab's TRT framework makes policy design accessible. Trigger (what initiates this communication), Reaction (how you would genuinely respond), Tone (the warmth, the friendliness, the examples), and Guardrails (when does the AI stop and hand to a human).  The seven guest moments give you a map. Discovery, booking, arrival, access, during-stay, checkout, and come-back. Everything you need from AI slots into one of those seven buckets.  Humanising the AI agent internally matters as much as externally. Naming Zoe and giving her a clear job description helped Zzzing's team understand where the AI started and stopped, which reduced resistance significantly.  Test your own policies. Don't experiment on real guests. Make a test booking and run your AI through every scenario every few days. You are in the driver's seat and AI isn't taking over. ________________________________________________________________________________________________________________________________________

Matt Farah is back from the amazing Road & Track Experience through the Pacific Northwest and has tales of rally school, track driving, and one of the best roads in the U.S.; after 600 miles in the BMW M5 Touring, has his negative of it opinion changed?; an alleged insider updates us on the California tire drama. Patreon questions include: Should you throw away factory run-flat tires? Will they ever stop OTA updates for older cars? Without cars, would we review horses or wagons? Would enthusiasts love the Genesis GV70 if it had a manual? Best/worst automatic shifter of all time Sporty cars similar to a Z4 M Roadster Can you mod your car TOO much? Will Cybertruck owners buy Ferrari Luces? How to assign a price to a driving experience A watch to celebrate with F/M/K: NY Pizza/Philly Cheesesteak/NY Bacon Egg Bagel Sandwich And more! Recorded June 17, 2026 Vinbidders Smoking Tire fans get $100 off the listing price with promo code TIRE and by visiting https://vinbidders.com/tire Go from submitting your car to a confirmed sale in under 1 week with VinBidders. And you only pay $149 if the car sells. DeleteMe Get 20% off your DeleteMe plan when you go to www.joindeleteme.com/ TIRE and use promo code TIRE at checkout. ButcherBox As an exclusive offer, new listeners can get their choice between free ribeye or top sirloins for a year or ground beef and bacon for a year, PLUS $20 off when you go to ButcherBox.com/TIRE Bluechew Buy two months of BlueChew Gold you get the third FREE with promo code TIRE. You will also receive an additional 10% OFF + Free overnight shipping on your first order. Visit https://BlueChew.com for more details and important safety information. We thank BlueChew for sponsoring the pod and the bedroom. Use Off The Record! and ALWAYS fight your tickets! For a 10% discount on your first case go to https://www.offtherecord.com/TST Want your question answered? Want to watch the live stream, get ad-free podcasts, or exclusive podcasts? Join our Patreon: https://www.patreon.com/thesmokingtirepodcast Instagram:https://www.Instagram.com/thesmokingtirehttps://www.Instagram.com/therealzackklapman Enter to WIN a 2025 Porsche 911 Turbo S! Podcast Link: https://www.dreamgiveaway.com/tickets/porsche?promo=SMOKINGTIRE Get 4X bonus tickets with any donation of $25 or more. With every donation you are helping benefit some wonderful veterans' and children's charities. Use Podcast Promo Code: SMOKINGTIRE Want your question answered? Want to watch the live stream, get ad-free podcasts, or exclusive podcasts? Join our Patreon: https://www.patreon.com/thesmokingtirepodcast Use Off The Record! and ALWAYS fight your tickets! Enter code TST10 for a 10% discount on your first case on the Off The Record app, or go to http://www.offtherecord.com/TST. Watch our car reviews: https://www.youtube.com/thesmokingtire Tweet at us!https://www.Twitter.com/thesmokingtirehttps://www.Twitter.com/zackklapman Instagram:https://www.Instagram.com/thesmokingtirehttps://www.Instagram.com/therealzackklapman

Ben Maller talks about Deshaun Watson's OTA struggles in Cleveland, Todd Bowles accusing his own team of quitting, Colts CB Sauce Gardner having to address his age, Lame Jokes of the Week, and much more!See omnystudio.com/listener for privacy information.

Gregg Rosenthal and Jourdan Rodrigue get you caught up on everything you need to know from OTAs around the NFL including Patrick Mahomes getting an extension, an update on Alec Pierce's availability for the Colts , Aaron Brewer getting an extension with the Dolphins, OTA check-ins on the Raiders, Texans, Packers and more! Plus, Gregg and Jourdan give you the corporate send offs for the Ravens, Eagles, and Cardinals as they end OTAs. NFL Daily YouTube: https://www.youtube.com/nflpodcastsSee omnystudio.com/listener for privacy information.