Hospitality is a gift, and we want to help people grow in the hospitality business. This podcast is for anyone that works as a server, a chef, a manager, and so much more. We are here to help you Live better, train better, and create the culture you need to create.
Today, Lisa Yakobi and I have a conversation about the "I" personality in DISC. We talk about how we give excellent customer service to the "I." If you haven't listened to the last DISC podcast, we encourage you to go back and listen to Episode 21 and catch up on the conversation. Enjoy our conversation!
Today, we speak with Joshua Canter from Good Life Cafe, in Columbia, South Carolina. Joshua is the Front of House Manager and is responsible for their customer experience. Joshua works hard to make sure their guest not only get a healthy meal, but they enjoy the entire Good Life Cafe experience. We hope you enjoy our conversation!
Today we continue our series on DISC. DISC is a powerful tool that we can harness to foster better relationships and better customer service when we know the DISC personality types. In this episode, Lisa and I focus on the D personality and how we can provide better customer service to this personality type. We hope you get a lot out of this conversation!
You will be hungry after this episode. We have a conversation with Chef Mike Ellis, the Executive Chef for The Grand & The Main Course in downtown Columbia, South Carolina. Chef Mike talks about his influences as a Chef and his method of layering flavor into his recipes. We hope you enjoy our talk with Chef Mike Ellis!
Today, we hear from corporate coach, speechwriter Lisa Yakobi. Lisa and I discuss DISC and how to use DISC to provide excellent customer service in whatever industry you work. We share how to recognize the needs of your customers based on their DISC personality profile. Enjoy the show!
Today we speak with Ashely Friend & Barry Duncan from Revive Wellness Studio in Columbia South Carolina. Ashley is a Physical Therapist, and Barry is a Physical Therapy Assistant. Ashley & Barry specialize in Myofascial Release. Myofascial Release is a highly effective hands-on technique that involves gentle sustained pressure into the restricted fascia areas to help eliminate pain and restore motion. Ashely & Barry enlighten us on this incredible therapy. Enjoy our conversation with Ashley & Barry!
Today we speak with Brad Dunnells, the owner of the Bach To Rock music school in Mt Pleasant, South Carolina. Brad has the challenge of working with parents and children, where a lot of times, they have two different goals when it comes to music and learning. Enjoy our conversation with Brad Dunnels!
Today we hear from Tenelle Jones about Living Your Best Work-Life. So many people spend their weeks hating their jobs. Tenelle gives us some great information on how to change that. Tenelle is a counselor, family therapist, and practices what she preaches. I know you will take away some great advice from Tenelle in this episode. Enjoy our conversation!
Today we have the Senior Implementation Consultant for Agape Hospice, Debbie Spangler. Debbie is a leader and communicator that understands problem-solving. Debbie gives us some great wisdom on how we can reimagine how we solve problems, whether in the hospitality industry or whatever work you do. Enjoy our conversation with Debbie Spangler!
In this episode, we have Lisa Yakobi. She is an executive coach and specializes in coaching individuals and organizations to express their highest aspirations and increase their profitability. Her clients include business leaders, NBA All-Stars, Olympians, NY Times bestselling authors, and many other notable people. Lisa shares her customer service experiences from across the globe, and we get to learn from them, Enjoy our conversation with Lisa Yakobi!
Today we are looking at hospitality from a different angle. We speak with Pastor Wendy Jacoby-Hudson about how churches do a great job with hospitality and draw a lot of parallels with traditional hospitality businesses. We hope you enjoy our conversation!
In this episode, we go back to the Spa. We connect with Frances Clouston at the Revive Wellness Studio about IV Therapy. People in the hospitality industry need to find a way to stay healthy, and Frances gives us a great way to make that happen through IV Therapy. During this episode, Frances is hooked up to an IV and practices what she preaches. Enjoy our conversation with Frances Clouston!
Today you get to listen in on a conversation we had with Chris & Nicole Ranere, the owners of Indigo Reef Brewery in Charleston, South Carolina. They have a great story that includes providing a place for their community to come and enjoy beer and great conversation with each other. You don't even have to like beer to enjoy this story. Enjoy our interview with Chris and Nicole! Indigo Reef Brewery
In this episode, we speak with Jacqueline Diller, the Director of Revive Wellness Studio. We discuss how important hospitality is in the spa atmosphere. We also talk a lot about skincare and the other services a spa provides. Maybe you have never stepped foot in a spa, well this might influence you to make an appointment. Enjoy our conversation!
On the latest episode of the LTC Hospitality Podcast, we have a conversation with Key Yessaad, a web business coach, and Joe Nester, the Vice President of Digital Marketing for LTC Health Solutions. We talk about the real front door of your hospitality business, your website. Key & Joe talk about the importance of using blogs to increase your organic rankings in the Google Algorithm. We hope you enjoy this nerdy episode!
On this episode, we have another conversation with Chris Montgomery about his journey in the hospitality industry. We start from when Chris was bussing tables and washing dishes to where he is now as a general manager of The Venue. At a young age, Chris has some great experiences and principles we can all take to heart. Enjoy our interview with Chris Montgomery.
Have you ever wondered what it would be like to build and open a restaurant? Well, that is what we are talking about on this episode of the LTC Hospitality Podcast. We speak with David Keller, the Director of Operations for The Grand, Michael's Café & Catering & Top Golf Swing Suites. Our conversation centers around the necessary components you need to be successful in the restaurant business but more importantly, the hospitality industry. We also get into a new trend, EATertainment. Enjoy our conversation with David Keller!
On this episode, we belly up to the bar with the Lead Bartender from The Grand, in Columbia, South Carolina. Roderick has years of experience and knows his stuff. We talk about organizing the bar and how to deal with tough customers. We know you re going to get a lot out of this conversation with Roderick. Enjoy the show!
On episode five, of the LTC Hospitality Podcast, we have David Gongora, Lead Server at The Grand in Columbia, South Carolina. David has an infectious attitude and brings that attitude to the hospitality business every day. David shares about how you can choose your attitude when you come to work and the difference it makes for your self, your coworkers, and your guests. Enjoy the contagious laugh of David Gongora!
Today we hear from Chris Deleon, the lead server at Michael's Café & Catering, Top Golf Swing Suites, & 1626 On Main. We talk about the life of a server and what it takes to be great at your job. Chris shares about his best & worst experiences as a server and how new servers in the hospitality industry can have a great start as a server. Enjoy our conversation!
We are at Episode three of the LTC Hospitality Podcast. On this episode, we speak with Lead Sou Chef Domonic Tidwell from Michael's Café & Catering in Downtown Columbia, South Carolina. We have a conversation about what it takes to run a clean, efficient, and productive kitchen. Domonic has a wealth of experience in the hospitality and food industry, combined with incredible leadership skills that he developed in the United States Military. Plus, Domonic can cook like you wouldn't believe. Enjoy our episode with Domonic Tidwell!
On this episode, we speak with Lauren Middleton & Marissa DeCola about Event Planning at The Grand & Top Golf Swing Suites in Downtown Columbia, South Carolina. Our conversation centers around how they use their different entrainment venue's to provide a unique place for corporate events. We discuss the planning process and give you a sneak peek on how you can plan your next event.
On this first episode of the LTC Hospitality Podcast, we have Chris Montgomery. Chris is the General Manager of The Venu On Main in downtown Columbia, South Carolina. Chris is a true servant leader and has the immense task of managing three hospitality businesses that include, Top Golf Swing Suites, Michales Cafe & 1626 on Main. In this episode, we talk about leadership and the culture Chris is creating at all of these venues. Enjoy our conversation with Chris Montgomery!
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