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The Founderz Lounge Episode #105 with Don Varady and Steve Bon.What would a franchisor with 100+ units do if he had to start a franchise from scratch today?In this episode, Steve puts Don through a full reset of Clean Eatz and asks what he would keep, what he would change, and what he would never do again after more than a decade of building and scaling a franchise brand.Don breaks down why he would invest in operations earlier, why product still comes before identity and team, why communication matters more than most operators realize, and why a skilled franchise attorney is non-negotiable from day one.They also get into starting with almost no money, choosing the right leadership hires, avoiding bad consultants, growing too fast, and the lesson Don would give himself if he could go back to the beginning: take your damn time.If you are a founder, franchisor, business owner, or entrepreneur thinking about starting a franchise, scaling a franchise business, or building stronger operations from the start, this episode is packed with hard-earned lessons from someone who has already made the mistakes.Come for the banter. Leave thinking more like a founder.Timestamps:[00:00] Trailer[00:56] Starting Clean Eatz From Scratch[01:52] Starting With Almost No Money[04:13] Building Better Systems Earlier[16:36] Operations and Finance First[19:00] Product Before Identity and Team[20:03] Growing a Franchise Regionally[22:54] The Risk of Outside Consultants[26:51] Why You Need a Franchise Attorney[28:11] Take Your Damn TimeKey Takeaways:• “You can be the best operator of anything, but if you don't like to talk, you're done.” ~Don Varady• “Product has to go first or what do you got?” ~Don Varady• “You gotta trust your gut, man.” ~Don Varady• “I would never do this again without an attorney. Ever.” ~Don Varady• “Take your damn time.” ~Don Varady• “Quality over quantity in franchising, that is life or death.” ~Don Varady• “The franchise is your product. You gotta put the time and the quality into it.” ~Steve BonConnect with Don and Steve…Don Varady:Facebook: https://www.facebook.com/don.varady/ Instagram: https://www.instagram.com/donvarady/ LinkedIn: https://www.linkedin.com/in/don-varady-450896145 Steve Bon:LinkedIn: https://www.linkedin.com/in/stephenbon Instagram: https://instagram.com/stevebon8 Tune in to every episode on your favorite platform: Website: https://www.thefounderzlounge.com/ YouTube: https://www.youtube.com/@TheFounderzLounge Spotify: https://open.spotify.com/show/0Nurr4XjBE747qJ9Zjth0G Apple Music: https://podcasts.apple.com/us/podcast/the-founderz-lounge/id1461825349 The Founderz Lounge is Powered By:Clean Eatz:Website: https://cleaneatz.com/Facebook: https://www.facebook.com/CleanEatzLife/ Instagram: https://www.instagram.com/cleaneatzlife/ Youtube: https://www.youtube.com/channel/UCJRGrE-Xv4IMW_DbxSOTGGA Bon's Eye Marketing:Website: https://bonseyeonline.com/ Facebook: https://www.facebook.com/bonseyemarketing Instagram: https://www.linkedin.com/company/bon's-eye-marketing/ LinkedIn: https://www.linkedin.com/company/bon's-eye-marketing/ YouTube: https://www.youtube.com/@bonseyemarketing9477
Send us Fan MailDavid Schwartz, CEO of PIA, challenges the notion of an impending “SaaS-pocalypse.” He argues that while AI capabilities like vibe coding allow users to build quick custom features, they do not replace full-scale Software-as-a-Service platforms. Developing and maintaining reliable enterprise software requires ongoing DevOps support, bug fixes, R&D, and strict adherence to security and compliance frameworks like SOC, HIPAA, and GDPR. For most businesses, attempting to build and maintain custom alternatives internally creates unsustainable overhead and introduces significant operational and security risks compared to established SaaS vendors.David also discusses his transition to leading PIA, an AI-driven help desk automation platform built by MSP veterans for the MSP market. Drawing from his background co-founding Wireless Watchdog and working in IT services, he explains how PIA addresses persistent labor challenges by automating level-one service desk tickets and streamlining repetitive workflows.See our 2025 interview with David: https://www.e-channelnews.com/update-interview-with-pias-new-ceo-david-schwartz/
How to Handle Conflicting Stakeholder PrioritiesMarketing wants it faster.Finance wants it cheaper.IT wants it safer.Operations wants it stable.And the customer?They just want something that actually solves their problem.
Host: Lalo Solorzano and Andy Shiles Guest(s): Hal Berman and John Petitte Published: September 17, 2026 Length: 38:47 Presented by: Global Training Center Summary Tariff engineering isn't just a compliance exercise—it can become a powerful strategy for reducing landed costs, improving sourcing decisions, and strengthening profitability. In this episode of Simply Trade, Lalo Solorzano and Andy Shiles welcome back Hal Berman and John Petitte of Trade Insight for a practical discussion about how companies can approach tariff engineering as a cross-functional business initiative. The conversation explores why successful duty optimization requires much more than finding a different tariff classification. Engineering, sourcing, procurement, finance, operations, tax, supply chain, and compliance may all hold pieces of the information needed to determine whether a change actually makes financial sense. Hal and John share examples involving product design, component sourcing, final assembly, free trade agreements, and duty exposure to illustrate how relatively small changes can potentially produce meaningful savings. They also discuss the role of AI as a research and productivity tool for trained trade professionals—not as a replacement for human judgment. The bigger lesson: companies can get more value when trade considerations enter the product lifecycle earlier, rather than waiting until goods reach the border. Main Topic / Discussion Tariff engineering is the process of evaluating how legitimate changes to a product's design, materials, sourcing, manufacturing, assembly, or supply chain can affect tariff treatment and overall landed cost. The discussion emphasizes that effective tariff engineering requires a holistic view. A lower duty rate alone doesn't necessarily make a change worthwhile. Companies must consider supplier agreements, manufacturing costs, labor, logistics, tax implications, compliance requirements, and other costs before determining the actual return on investment. Build a Cross-Functional Team Compliance may help lead the analysis, but the necessary information often lives throughout the organization. Engineering understands product design. Procurement and sourcing understand suppliers and contracts. Finance can evaluate ROI. Operations and supply chain understand manufacturing and logistics constraints. Executive sponsorship can help these groups work toward the same objective instead of leaving compliance to pursue optimization opportunities alone. Start Small and Build a Repeatable Process Rather than reviewing every SKU at once, the conversation suggests identifying products associated with significant duty spend and evaluating specific opportunities. Even when the first project doesn't uncover savings, the exercise can establish a repeatable framework: which questions need to be asked, who owns the information, what constraints matter, and which stakeholders need to participate. Over time, tariff considerations can move earlier in the product lifecycle and potentially become part of product and supply-chain design. AI as a Trade Professional's Tool AI and technology can help trade professionals research classifications and analyze much larger product libraries, but the episode stresses the importance of human involvement and transparent reasoning. The objective is to give trained professionals better tools, clearer supporting rationale, and greater capacity—not simply automate away the compliance function. Key Takeaways • Tariff engineering goes beyond finding a lower duty rate; companies should evaluate total landed cost and overall ROI. • The strongest opportunities can involve product design, materials, sourcing, manufacturing location, final assembly, free trade agreements, and other special tariff provisions. • Compliance cannot effectively execute tariff optimization alone. Engineering, finance, sourcing, procurement, operations, supply chain, tax, and other stakeholders may need to participate. • Executive sponsorship can help transform tariff optimization from an isolated compliance project into an ongoing cross-functional business process. • Starting with high-duty products can create a manageable pilot project and establish a framework that can later be repeated across additional SKUs. • Bringing trade considerations into the product-development process earlier can give engineers and sourcing teams additional information when making design and supplier decisions. • AI can expand research and classification capacity, but trained trade professionals and human judgment remain central to defensible compliance decisions. Resources & Mentions • Global Training Center • Hal Berman on LinkedIn • John Petitte on LinkedIn Credits Host: Lalo Solorzano Andy Shiles Guest(s): Hal Berman - LinkedIn John Petitte - LinkedIn Producer: Lalo Solorzano
This episode we are joined by Mr. Darcy Reding - CEO of Cavvy Energy - a TSX listed energy company with a market cap of ~$700 million. Mr. Reding previously served as the Vice President of Operations & Geoscience at NAL Resources Management until the acquisition by Whitecap Resources in Q1 2021. Mr. Reding has 35 years of energy technical and leadership experience that spans across the upstream and midstream segments at NAL and previously with Norcen Energy, Northrock Resources, Samson Exploration and Enterra Energy Trust. Mr. Reding graduated from the University of Calgary with a Bachelor of Science in Chemical Engineering and is a Professional Member of the Association of Professional Engineers and Geoscientists of Alberta (APEGA).Among other things we learned about Building North America's #1 Independent Gas Storage Company.Enjoy.Newsletter: Subscribe HereThank you to our sponsors.Without their support this episode would not be possible:Connate Water SolutionsATB Capital MarketsRemote Power CorpBunch Projects-*This podcast is for informational and educational purposes only, and is not intended as investment advice. Please do your own research, and consult professionals directly before making any investment decisions.Support the show
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald, interviewed Paul Rainey. He holds a powerful executive role in the media world, shaping the future of iconic brands like Billboard, Rolling Stone, and SXSW.
Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald, interviewed Paul Rainey. He holds a powerful executive role in the media world, shaping the future of iconic brands like Billboard, Rolling Stone, and SXSW.
In this sponsored episode, Paul Delory of Gartner joins Kyler and Ned to discuss the reconciler pattern for operations and the shift toward continuous operations. Together they discuss how immutable infrastructure, policy as code, and platform engineering help bridge the gap between traditional IT and modern automation. They also highlight Gartner’s upcoming Infrastructure, Operations &... Read more »
Nobody signs up for a certification program hoping to leave with four new best friends. That is exactly what happened to Beth, Cameron, Jenessa and Tera, who met inside a Director of Operations cohort, began gathering thirty minutes before every training, and are still meeting every Friday, nearly two years on. I sat all four of them down to ask how it started, what has kept it alive, and what it has actually changed in their businesses. If you have ever felt that nobody in your life understands the work you do, this one is about the kind of business friendships that fix exactly that. For full show notes, check out https://theopsauthority.com/podcast/314-from-cohort-to-community-how-lasting-business-friendships-form/ Connect with Beth Website: http://fireflyconsultinggroup.com LinkedIn: https://www.linkedin.com/in/fireflyconsultinggroup/ Instagram: https://www.instagram.com/firefly_consulting_group/ Facebook: https://www.facebook.com/Fireflyconsultinggroup Connect with Cameron LinkedIn: https://www.linkedin.com/in/cameron-fugate/ Facebook: https://www.facebook.com/cameronfugate2022 Connect with Jenessa Website: https://sustainablesystemsstudios.com LinkedIn: https://www.linkedin.com/in/jenessaeljarra Connect with Tera Website: http://teramarie.com LinkedIn: http://linkedin.com/in/teramarie/ Instagram: https://www.instagram.com/teramarie.inc/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
In this sponsored episode, Paul Delory of Gartner joins Kyler and Ned to discuss the reconciler pattern for operations and the shift toward continuous operations. Together they discuss how immutable infrastructure, policy as code, and platform engineering help bridge the gap between traditional IT and modern automation. They also highlight Gartner’s upcoming Infrastructure, Operations &... Read more »
For five and a half years, I've helped you map your client journey, get excited about what's possible, and then spend the rest of our time together bending that vision to fit inside Dubsado or HoneyBook. As of today, I'm done with that.This one's short and sweet — part behind the scenes, part building in public. My business has flipped upside down in the last year and a half, and building the Systems Professor app cracked something open that I can't un-see. So here's where I'm going next, and what it means if you want to work with me.In this episode:The pivot I've been circling for five years and am finally saying out loudWhy building my own custom tool changed how I think about your toolsWhat I got wrong with workflows, and then again with Email Like You Mean ItWhy the Experience Edit is now the front door to everything I offerThe one step I'll never skip with a client again, no matter what software they useWhen a custom-built tool is actually the right move (and when it isn't)Links mentioned:The Experience Edit → https://coliejames.com/experienceOrder of Operations episode → https://coliejames.com/building-client-experience-systems/Tomorrow's episode with Kara: how I built the Systems Professor app → https://coliejames.com/everyones-an-ai-expert-ft-kara-duncan/Ready to map the client experience you actually want, before we ever talk about tools? Solo sprints are open now, and one more group sprint is coming before the end of 2026: coliejames.com/experience
In this sponsored episode, Paul Delory of Gartner joins Kyler and Ned to discuss the reconciler pattern for operations and the shift toward continuous operations. Together they discuss how immutable infrastructure, policy as code, and platform engineering help bridge the gap between traditional IT and modern automation. They also highlight Gartner’s upcoming Infrastructure, Operations &... Read more »
In this episode of The Quality Hub, Chatting with ISO Experts, Xavier Francis is joined by Suzanne Strausser, Vice President of Operations at Core Business Solutions, for the first part of a two-part conversation on ISO 9001 implementation and certification. They break down what a Quality Management System really is, where organizations should begin when implementing ISO 9001, how to identify and address gaps, and why effective implementation is about improving the way the business operates—not simply creating paperwork or preparing for an audit. Suzanne also shares practical guidance on documentation, process mapping, leadership involvement, and more as well as deciding whether ISO 9001 compliance or third-party certification is the right path for your organization. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
This week on The Whiskey Trip, O'l Big Chief sits down with Monica Wolf, CEO of The Blending House, and Matt King, Director of Operations, for a conversation about bourbon, family, craftsmanship, and legacy. For Monica, bourbon is part of her family story. She's carrying forward the legacy of her father and a rich history in the bourbon industry, while continuing to put her own mark on that story. Matt's journey is different. He's building a legacy of his own, using his talents, hard work, and passion for bourbon to help shape what comes next at The Blending House. On the first half, the trio kick off the Whiskey Trip with E.J. Curley Small Batch Bourbon before moving on to E.J. Curley Single Barrel Bourbon. As the glasses are passed around, Monica talks about her father, her family's history in bourbon, and what it means to carry that legacy forward while continuing to write her own chapter. On the second half, Big Chief, Monica, and Matt keep the conversation rolling with Ten Runner Bourbon before finishing the trip with 31 Lengths Bourbon. Matt shares more about his journey and what it means to build a name and legacy of his own in an industry where history, tradition, relationships, and craftsmanship mean so much. This week's giveaway is something special. One lucky winner will receive a bottle of E.J. Curley Single Barrel Bourbon, a The Whiskey Trip rocks glass, and an incredible custom copper bottle thief handcrafted by Matt King himself. It's a unique piece made by one of this week's guests and a perfect reminder of the craftsmanship behind this episode. It's two different journeys coming together at The Blending House: Monica carrying forward a family legacy and Matt creating one of his own. Sometimes the Whiskey Trip is about honoring the legacy handed down to you. Sometimes it's about building one that others will remember. Pour yourself something good and join O'l Big Chief, Monica Wolf, and Matt King for this week's episode of The Whiskey Trip. Take the Ride.
Betches senior video producers Tess Tregellas and Madeline Mahoney reveal how they transformed a viral social media premise into their flagship scripted comedy series Sisters. They outline the operational mechanics of building an in-house creator studio, maintaining a sponsor-free first season to protect brand voice, and driving multi-platform distribution completely organically.Key Highlights
Earlier this year, Ted Wolf suggested that Paul Downs should take a serious look at how artificial intelligence might improve his custom woodworking business. Paul was skeptical—but he invited Ted and his team to come visit the shop and see for themselves. This week, Ted reports back. He came away impressed by the business Paul has built but also convinced that Paul has a problem: As Ted sees it, too much of what makes the company work still resides in Paul's head. Ted believes AI could help capture some of that knowledge, improve everything from estimating to production, and, perhaps most important, prepare the company to run one day without Paul.Paul remains unconvinced. He agrees that AI will find its way into the business eventually, but he questions whether it can capture the judgment, experience, and nuance required to build one-of-a-kind products. His inclination is to let the next owners figure that out. “So Paul,” Ted responds, “if they're going to have to deal with it, you just lowered the value of your company.” Which raises a question that goes well beyond AI: If you hope someday to sell or transfer your business, how much of what you know has to be captured before you leave?Plus: In our latest Beyond Small segment, sponsored by Grasshopper Bank, I ask Paul, Ted, and Lena McGuire what would happen if their businesses suddenly doubled. Would they be thrilled—or terrified? Could they handle the growth? And would they even want it? That leads to a discussion that comes up here fairly often: How big do you really want your business to be?
When health care leaders say, "Our patients are different," it can become a reason to accept barriers as inevitable. Cooper University Health Care takes a different approach: keep the standard for access high, then adapt the system to meet patients where they are. Elizabeth Woodcock speaks with Cooper's access leadership team: Franziska Jovin, MD, MMM, Vice President, Medical Affairs; Joshua Bosire, Vice President and Chief Data and Analytics Officer and Vice President, Enterprise Access; and Carla Truell, Director of Operations. They discuss centralized scheduling and capacity management, digital transformation, transportation support, data-informed template strategies, and specialized care coordination for patients with disabilities. The conversation offers a practical reminder that access is more than answering a phone call. It is helping every patient get the care or answer they need.
Most agents think they have an admin problem. What they actually have is a job description problem. In this episode, Brian Icenhower breaks down the real estate team operations systems that determine whether a team scales past its production ceiling or stalls out with a burned-out leader doing customer service at 9pm. It's the same presentation Brian uses to hire administrative staff, recruit stuck agents, and coach broker/owners — and it starts with naming the four separate jobs hiding inside one hire. In this episode, you'll learn: The four admin roles every team eventually needs — Listing Manager (listing to contract), Transaction Coordinator (contract to close), Marketing Director (CRM and events), and Administrative Manager (team management) — and why handing all four to one person is a feature, not a bug, in the beginning The 75–125 unit hiring trigger for your second admin, plus the two proven ways to split the job when you get there Why transaction coordinators multiply before listing managers do, and what a four-person admin team looks like at 200–300 units The DISC S-profile hiring standard for administrative roles, and the specific failure mode that happens when you hire a C profile into a conversation-heavy seat "I do, we do, they do" — Brian's six-rep method for training an admin to produce CMAs to your standard The four-tab listing-to-closing checklist, why you should build it over-inclusive, and why Brian keeps it in a shared drive rather than a CRM "Every file, every day" — the morning rule that keeps transactions moving, and what belongs on a real estate team dashboard Industry context: The typical real estate team is four people closing a median of 32 transaction sides and $17.5 million in volume annually, versus nine sides and $2.7 million for the typical individual agent (NAR 2026 Member Profile). Only 21% of REALTORS® were on a team in 2025 — meaning the operational leverage discussed in this episode is still available to most of the market. About Brian Icenhower: Brian is the founder and CEO of Icenhower Coaching & Training and a former practicing real estate agent, team leader, and brokerage owner. He has coached thousands of agents, team leaders, and broker/owners across North America on building the systems that turn individual production into a scalable business. He is the author of several bestselling books on real estate team building and lead generation. Subscribe to The Brian Icenhower Podcast wherever you listen. #RealEstateTeam #RealEstateCoaching #RealEstateAdmin #TransactionCoordinator #ListingManager #RealEstateTeamBuilding #BrianIcenhower #RealEstatePodcast #TeamOperations #RealEstateLeadership #BrokerOwner #RealEstateSystems Book a FREE coaching call: http://CoachCallFree.com Enroll in our online courses: http://www.IcenhowerInstitute.com Sign up for coaching: http://www.IcenhowerCoaching.com Sign up for an Agent Management Portal: http://AgentManagementPortal.com Join the fastest growing Facebook Group for Top Producers: https://www.facebook.com/groups/REagentRoundTable
THE Sales Japan Series by Dale Carnegie Training Tokyo, Japan
Getting a buyer interested in our solution is only the beginning of a B2B sale. In many organisations — and particularly in Japan — the person sitting across from us may have very little authority to make the final decision. Instead, we need that person to become our internal champion. They have to take our idea back into their organisation, explain it, defend it, overcome resistance and put their own reputation behind recommending us. That creates an important responsibility for salespeople. We are not merely asking someone to help us win a deal. We are asking them to take a professional risk on our behalf. What is an internal champion in B2B sales? An internal champion is someone inside the buyer organisation who believes in your solution strongly enough to advocate for it when you are not in the room. Usually, we meet our initial contact through a cold call, referral or networking. We explain what we do, perhaps mention another client we have helped and then ask permission to explore their situation. If we are doing professional consultative selling, we ask questions and go deeply into the issues facing the organisation. Eventually, we start suggesting solutions matched to those needs. That is often when reality appears. Our contact may be enthusiastic about solving the problem but discover that managers, executives, Finance, Procurement or other divisions are not nearly as enthusiastic. We cannot personally attend every internal conversation. Our contact therefore becomes our representative. They have to carry the sale forward for us. Do now: Identify who inside the client genuinely wants the change to happen. Interest alone isn't enough — you need someone willing to advocate internally. Why are internal champions particularly important when selling in Japan? Japanese corporate buying often involves multiple stakeholders, so the salesperson's original contact may be only one participant in a much larger decision-making process. In traditional Japanese organisations, a proposal can move through several layers of internal review. Divisions affected by the purchase may conduct their own due diligence. Section Heads may approve the proposal before it moves to Division Heads. Depending on the scale and nature of the decision, senior executives may then become involved. The traditional ringi process illustrates why internal consensus matters so much in Japan. That can mean a tremendous number of people are involved. Meanwhile, we may only know one of them. The person sitting opposite us may not even have final approval authority, yet we depend upon them to help navigate the proposal through the organisation. This is why Japanese B2B selling cannot simply be about persuading one individual. We need to help that individual persuade everyone else. Do now: Ask, "Who else will be involved in evaluating or approving this decision?" Then help your champion prepare for each stakeholder's concerns. What risk does an internal champion take when recommending a supplier? Your champion puts their credibility and sometimes their career reputation behind your solution, because if your company fails, they may be blamed for recommending you. This is something salespeople can easily underestimate. We naturally think about our own risk. Will we win the contract? Will we achieve our sales target? Will we earn the commission? The buyer's champion is considering something completely different. "If I recommend these people and it goes badly, what happens to me?" Their colleagues are unlikely to say, "Well, that supplier made an unfortunate operational decision." They may say: "Why did you choose them?" That makes trust central to the sale. Our champion has to believe we are credible, reliable and capable of delivering what we promise. They also need confidence that supporting us won't make them look foolish in front of senior management. When viewed from their perspective, choosing a new supplier can be a significant personal risk. Do now: Before asking a champion to advocate for you, ask yourself, "What professional risk am I asking this person to accept?" What can go wrong when a salesperson fails to protect the champion? If the supplier fails after an internal champion has fought to get the deal approved, the damage can extend far beyond the contract — it can damage the champion's standing inside the organisation. I learned this lesson painfully while selling imported mobile telephone antenna steel towers in Japan. The towers were sourced from Australia, and we could install them for around 30% of the price being offered by local suppliers. Imported towers were new, however, so getting agreement wasn't straightforward. The buyer was a joint venture whose executives had come from several shareholder companies. Some arrived with relationships with preferred Japanese suppliers. My champions had to fight internally to get the Australian solution accepted. There was even resistance from the local supplier group, which reacted aggressively to the cheaper imported competition. Eventually, my champions got the deal through. Then things went wrong. The Australian supplier decided to move production to Malaysia to reduce costs. Quality problems followed. Eventually, the business collapsed. Do now: Winning internal approval isn't the finish line. Once your champion has backed you, delivery becomes part of protecting their reputation. Why does supplier failure damage the salesperson personally? From the champion's perspective, the salesperson represents the entire supplier organisation, so internal operational failures can become personal failures of trust. I hadn't personally made the decision to move production from Australia to Malaysia. That distinction didn't matter. To my champion, I was their guy. I had brought the supplier into the company. I had made the promises. They had trusted me enough to fight internally for the deal. Then the supplier let them down. The relationship was destroyed. They stopped talking to me, which I took as a very bad sign indeed. My name was mud. That experience taught me something important about mutual responsibility in selling. Salespeople sometimes think, "That problem came from Operations", "Head Office made the decision" or "Manufacturing caused the failure". The customer doesn't care about our organisational chart. Neither does our champion. We own the promises we make on behalf of our organisation. Do now: Never recommend something internally that you aren't confident your own organisation can deliver. Your credibility travels with the solution. How can salespeople help their champions win internally? The salesperson should make the champion's internal selling job easier by providing the arguments, evidence and risk reduction they need to persuade other decision-makers. Think about what your champion will face after you leave the meeting. Their boss may ask why the company should change. Finance may question the economics. Procurement may challenge the supplier. Users may worry about implementation. Senior leaders may ask what could go wrong. Your champion needs answers. We should therefore provide more than a proposal. Give them a clear business case. Provide relevant evidence. Explain implementation. Anticipate objections. Identify risks and explain how those risks will be managed. Make the recommendation easy for them to explain to other stakeholders. Most importantly, remain conscious that your champion is lending you something precious: their internal credibility. If the deal succeeds, you want them to look smart for having backed you. That is how long-term trusted-adviser relationships are built. Do now: Ask yourself, "What does my champion need to make this recommendation safely and convincingly when I'm not there?" What should salespeople remember about their internal champions? The sale isn't only about getting agreement from the organisation. It is about protecting the person helping us obtain that agreement. Find your champion. Build their trust. Understand the stakeholders they need to influence. Give them the evidence and arguments they need. Reduce the personal and organisational risk attached to choosing you. Then deliver what you promised. My steel-tower experience taught me this lesson the hard way. A champion who fights internally for us deserves much more than our gratitude. They deserve our protection. When we begin the sales process with that responsibility in mind, we make better decisions about what we promise, what we sell and how we deliver. And there is another benefit. Protecting our champion also protects our own personal brand and reputation in the marketplace. Author bio Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie One Carnegie Award (2018 and 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver programmes globally across leadership, communication, sales and presentations, including Leadership Training for Results. He has written several books, including the best-sellers Japan Business Mastery, Japan Sales Mastery and Japan Presentations Mastery, as well as Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have also been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban "Hito o Ugokasu" Rīdā (現代版「人を動かす」リーダー). Greg also publishes daily business insights on LinkedIn, Facebook and Twitter and hosts six weekly podcasts. On YouTube, he produces The Cutting Edge Japan Business Show, Japan Business Mastery and Japan's Top Business Interviews for executives and professionals seeking practical strategies for succeeding in Japan.
Dan Rickert graduated from West Point and commissioned into the cavalry, running Bradleys and gun trucks through Iraq in 2008 before going to selection and finishing his nine years in uniform on a Special Forces team with 10th Group. He left the Army in 2015 and spent the next eight years at Palantir, moving from project management to international work and eventually to chief of staff on the defense side. He is now VP of Operations at Air Space Intelligence, the company the FAA selected to rebuild the software that runs the national airspace. Much of this conversation is about what people get wrong about the defense industry. He argues that competition produces a better product for the people using it, that a human has to stay in the loop on any decision that matters, and that skepticism is healthy either way. We also worked through privacy and security, and whether the two actually have to be traded against each other. From there we covered drone warfare and trench fighting in the same conflict, rebuilding an identity after the uniform comes off, and the work of modernizing air traffic control. Join the Cleared Hot Newsletter: https://www.clearedhotpodcast.com Take the Operator Code Assessment: https://www.theoperatorcode.com Today's Sponsors: Black Rifle Coffee: https://www.blackriflecoffee.com Betterhelp: Sign up and get 10% off at https://www.BetterHelp.com/clearedhot
Based at J D Factors' Canadian head office in Mississauga, Ontario, Tina also oversees branch operations in Montreal, Calgary, and Halifax. Throughout her career, she has developed extensive expertise in commercial finance, factoring, portfolio management, and operational leadership. In addition to her executive responsibilities, Tina has served on the Advisory Board of the International Factoring Association, contributing her industry knowledge and leadership to the advancement of the commercial finance sector. She is also a graduate of the University of Toronto. With her deep experience in commercial lending, operations, and leadership, Tina brings valuable insights on business finance, factoring, risk management, and supporting the growth of businesses across Canada. Tina Capobianco is the Senior Vice President of Operations at JD Factors LLC, where she oversees the company's Canadian operations and portfolio, with its head office in Mississauga, Ontario, and offices in Montreal, Halifax, and Calgary. She has been in the factoring industry since 1992, beginning her career as an Account Executive and gaining extensive experience across operations, credit, underwriting, and business development. Tina currently serves on the SFNet Executive Committee as Education Chair and is a member of the SFNet Canadian Chapter. She also helped launch the first IFA Chapter in Canada, serves on its board of directors, and is an Advisory Board member for the IFA in the U.S. She holds an Honours Bachelor of Commerce from the University of Toronto and has earned the Certified Account Executive in Factoring (CAEF) designation. During the show we discuss: Why revenue does not always mean positive cash flow How to understand your business's cash-flow cycle Why cash-flow planning should start early How to identify cash-flow gaps before they become emergencies Why businesses should seek financing before they desperately need it How factoring can provide immediate working capital Why growth can create cash-flow problems How to determine whether factoring is right for your business Link: https://www.sfnet.com/detail-pages/speaker-title/tina-capobianco-bio Linkedin: https://www.linkedin.com/in/tina-capobianco-55b8a39/
Tired of skyrocketing labor costs eating into your freight brokerage margins? How can AI actually streamline your operations without completely losing the critical human element? Dan Hellmann from Envoy is back to share the real state of AI and automation in logistics. We break down how Envoy, a freight tech platform built by actual former operators, is helping brokers decouple labor costs from volume growth by automating those tedious, repetitive tasks in carrier sales and track-and-trace. We get straight to the facts on maximizing operational efficiency, using repeat carrier networks to combat freight fraud, and why mid-market regional brokers are perfectly positioned to dominate the future with the right tech stack. It's all about empowering your team to build rock-solid relationships instead of doing manual data entry, so tune in to hear exactly how you can leverage these tools to build a highly efficient, bulletproof brokerage! About Dan Hellmann Dan is deeply involved in industry associations, serving as a Board Member for the Logistics and Transportation Association of North America (LTNA), an active member of the Young Executive Committee for the Transportation Intermediaries Association, and serves as a Board Member for the Denver Transportation Club. A true veteran in the brokerage field, Dan Hellmann has accumulated invaluable experience in sales leadership, P&L management, and strategy. His journey includes successfully starting up a brokerage for a former customer, steering it to an impressive $50 million in revenue. Dan brings a wealth of knowledge and practical insights to industry events. His passion for innovation, strategic thinking, and commitment to excellence make him a compelling voice in the world of transportation and logistics. Connect with Dan Website: https://tryenvoy.ai/ LinkedIn: https://www.linkedin.com/in/dan-hellmann-ctb/
What if the real measure of a successful design firm isn't how much the principal can personally accomplish—but how well the business operates when they're not there? In this episode of The Art of Being Principal, Michelle Lynne and Katie Decker-Erickson have one of their trademark conversations: part business strategy, part leadership lesson, and part "how did we get on this subject?" They dive into why strong operations are so important for design firms, especially as a business grows beyond the principal doing everything herself. From documenting processes and empowering your team to conducting project postmortems and creating space to step away, they explore what it actually takes to build a firm that can function without you. And yes, they talk about Fiji. Michelle shares her "Fiji Factor"—the idea that if she and her lead designer could disappear to Fiji tomorrow, the business should still be able to operate. Katie adds her own twist: processes should be consistent, but not so rigid that there's no room for the unique needs of a luxury client or the lessons you learn along the way. The conversation also gets into one of the biggest leadership shifts a principal can make: stopping yourself from being the person who solves every problem. Because when your team has responsibility and the authority to make decisions, something important happens. You get your time back. Your team gets stronger. And the business becomes less dependent on you. In this episode, Michelle and Katie talk about: Why documented processes are essential—even for small and solo design firms The "Fiji Factor" and why your business should be able to function without you Why 90% of your process should stay consistent while leaving room for the other 10% Charging appropriately for high-maintenance or high-touch clients How to stop being the person who has to know and solve everything The difference between responsibility and authority when managing a team Why hiring for "care" and character can matter more than hiring for every skill on the job description How to trust your team while still having checks and balances Why project postmortems should capture what went RIGHT—not just what went wrong How to recognize when an old process no longer serves your clients or your firm The importance of auditing your processes, subscriptions, tools, and systems Why the right tools can save you from working harder just to get the same result How creating white space in your business gives you room to think, create, and breathe Why principals need to take real time away from the business The connection between good operations, sustainability, and actually enjoying your business again One of the biggest takeaways from the conversation is simple: Operations may not sound sexy, but they're what give you the freedom to build the business—and the life—you actually want. Whether you want to grow a seven-figure firm, take six clients a year, spend more time designing, or simply be able to take a vacation without your phone exploding, the goal is the same: build a business that doesn't require you to hold every piece in your head. And sometimes, the best leadership move you can make is to step back and let your people figure it out. Because you don't have to know everything. You don't have to solve everything. And your business shouldn't need you to do everything. Connect with Us You can learn more about Michelle by visiting https://thedesignbakehouse.com/ or following her on IG: https://www.instagram.com/by_michelle_lynne/ You can learn more about Katie by visiting https://successbydesign.coach/ or following her on IG: https://www.instagram.com/successbydesign_coach_podcast/ Want to get on the waitlist for Sidemark 2.0? This software will be THE software to run your entire interior design business. A true all-in-one. https://api.mysidemark.com/widget/form/4Ug6Rgg2uqCX0MydoJ2v?notrack=true
What happens when 30+ years of experience, a career pivot and curiosity about AI collide?In this episode, I sit down with Dr. Kimberly Washburn, founder of Aveliara AI Studio and E Factor Leadership, to talk about reinventing your career midlife, building a business and helping others grow theirs, and why women need to have a voice in the AI conversation.We talk about:Leaving the security of corporate life to building something of your ownUsing decades of experience as an advantage in entrepreneurshipHow AI can save time without replacing the human connectionWhy women need to participate in shaping AIMoving past the fear of technology The challenges of entrepreneurship, visibility and putting yourself out thereCONNECT WITH KIMBERLYWebsiteLinkedinCONNECT WITH TERRI:FacebookTerri's book, Step ForwardTerri's coaching cohort waitlist- Build Your Coaching Business
How do expertise, experience, and expectation combine to make a Master Builder? Lecia Stewart is the founder and principle of The Stewart Group, a consulting firm with a large portfolio of successful major projects. In this episode, she dives into hard-won insights gleaned from more than three decades leading projects from the building, corporate, and government sides of Canadian rail infrastructure. Lecia's career success can be traced to her unique understanding of the intersection between design, utilization, operations, governance, and delivery.Helping teams get unstuck by telling the truth and getting to the bottom of problems is Lecia's bread and butter. She reflects on the difference between advising from outside an organization and trying to drive change from within, as well as how today's major projects have become weighed down by fragmented accountability and excessive oversight.Human and cultural dimensions impact the success of major projects as much or more than the technical expertise on the ground. Lecia discusses the importance of political champions, the role of single-purpose entities, and why organizational culture determines whether the tools in a project team's toolkit will work. She shares her experience as a woman and non-engineer in technical, male-dominated environments. She makes a strong case for building transferable social (aka “soft”) skills that span industry and subject matter; this kind of expertise is proven time and again to bring infrastructure projects to completion and meet the ever-elusive goal of “on time and on budget.”Key takeawaysThe need for consultants with experience and confidence to tell truth to power;Why infrastructure delivery has become more burdened by process, oversight, and diffused accountability;How leadership can “clear away the shopping carts” so project teams can do the work they were appointed to do;How political champions, single-purpose entities, and organizational culture shape project success;The impacts of focusing too heavily on gender disparity in the workforce.Quote“I'm focused on breaking down those needless barriers of time and process that get in the way from us being able to execute on the commitments that we're asked to do.” - Lecia StewartThe conversation doesn't stop here—connect and converse with our community via LinkedIn:Follow Navigating Major Programmes: https://www.linkedin.com/company/navigating-major-programmes/Read Riccardo's latest at www.riccardocosentino.comFollow Riccardo Cosentino: https://www.linkedin.com/in/cosentinoriccardo/Follow Shormila Chatterjee: https://www.linkedin.com/in/shormilac/Follow Evgenia Jilina: https://www.linkedin.com/in/ejilina/ Follow Lecia Stewart: https://www.linkedin.com/in/lecia-stewart-6b27b09/
Send us Fan MailHow can Agile and Lean transform productivity in advanced manufacturing?In this episode of the Enterprise Excellence Podcast, Brad Jeavons speaks with Matt Oakley, Head of Operations at Ferra Group Australia, about how Ferra has combined Agile at Scale, Lean Manufacturing, Scrum, Six Sigma and continuous improvement to transform the way it operates.Over approximately four years, Matt explains that Ferra achieved around 25% average annual growth, approximately 220% EBITDA growth, doubled revenue while increasing staff by only around 30%, and roughly doubled the value generated per employee.In this episode, Brad and Matt explore:
The episode highlights the ongoing consolidation of the MSP sector, driven by acquisition-focused entities like Evergreen Services Group. This structural mechanism centers on long-term acquisition strategies and the operational integration of MSPs, with Evergreen positioning itself as a permanent holder rather than a market aggregator intent on short-term profit. The discussion underscores how private equity-backed firms operate within multi-market IT services, spanning managed services, application support, and specialized government contracts.Evergreen Services Group reports completing 47 acquisitions in the previous year, now owning 135 MSPs and 171 companies overall, with stated revenues of $1.5 billion and $250 million EBITDA. According to Craig Fulton, the company's standard acquisition model typically offers 90% of enterprise value in cash at closing, with a remaining 10% tied to a one-year earnout dependent on 15% EBITDA growth. Quality of earnings assessments and customer renewal health are described as primary factors that can stall or terminate deals, particularly if financial accounts lack clarity or significant customer dissatisfaction emerges.A recurring operational gap identified by Evergreen in acquisition targets is the absence of a dedicated growth leader within firms, which raises post-sale continuity risks. While questions were raised about the possibility of acquisitions inadvertently generating new competition in local markets—through staff departures and new businesses—no substantive evidence was cited that this has impacted consolidation effectiveness or market saturation. The dialogue also explored Evergreen's investor structure and commitment to transparency about backend ownership and fund relationships with sellers, with claims of a high earnout payment rate and seller satisfaction.For MSPs and IT leaders, the practical implications involve heightened scrutiny of operational maturity, especially in finance and client management roles, to realize sustained valuation and minimize deal-related risk. Vendor dependency deepens post-acquisition, as Evergreen leverages consolidated contracts to meet earnout targets. Owners not seeking to sell are advised to reassess account management practices, explore targeted AI integration for client engagement, and maintain competitive EBITDA performance, as independently managed firms continue to demonstrate strong profitability metrics. Supported by: GuardzTimeZest
This week, Ian and Cathy McKnight, Chief Problem Solver at Seventh Bear, discuss some research that she's just published covering the State of Content Operations in 2026. But first, they discuss Optimizely's recent retirement of the Digital Experience Platform (DXP) label, a prominent vendor in this category, but is the switch to an agent platform any better? They then dig into Cathy's research and discuss five key points: Speed went up. ROI did not AI wins here. Falls flat there Three bottlenecks. None of them AI It was never the AI. Five reasons. None of them intelligence. Then Ian moves to our virtual bar, The Rose and Rockstar, and joins Robert Rose, Chief Trouble Maker at Seventh Bear, to ask about something he heard Dr. Margaret Heffernan on the Uncensored CMO say: “AI is a very expensive way to be stupid.” This leads them to explore the nuances of AI's impact on decision-making, industry knowledge, and marketing strategies. They discuss how AI can both enhance and hinder critical thinking, the importance of industry expertise, and the risks of over-reliance on technology. Enjoy! — The Links The people: Ian Truscott on LinkedIn Cathy McKnight on LinkedIn Robert Rose on LinkedIn Mentioned this week: Brice Dunwoodie's LinkedIn Post about retiring DXP Optimizely Retires DXP Label, Bets Everything on Agent Platform State of Content Operations in 2026 Valuable Friction - Robert Rose Uncensored CMO - Dr Margaret Heffernan Robert's article: Why AI Demands That Marketers Have Industry Expertise Robert's newsletter: Lens, his websites, robertrose.net and seventhbear.com Rockstar CMO: The Beat Newsletter that we send every Monday Rockstar CMO on the web and LinkedIn Previous episodes and all the show notes: Rockstar CMO FM. Track List: We'll be right back by Stienski & Mass Media on YouTube Piano Music is by Johnny Easton, shared under a Creative Commons license You can listen to this on all good podcast platforms, like Apple, Amazon, and Spotify. Learn more about your ad choices. Visit megaphone.fm/adchoices
At its core, China in African Media: Between Influence Operations and Decolonization (Bloomsbury, 2026) is a book about power, journalism, geopolitical influence, and knowledge production in China–Africa relations. It examines how the People's Republic of China has moved beyond simply establishing Chinese media organizations such as Xinhua and CGTN in Africa toward a much more dispersed system of engagement. Conceptualizing these engagements collectively as a multimodal or mixed-media ecology of influence, Umejei highlights China's ability to reach African audiences directly through Chinese media, indirectly through African news organizations, institutionally through partnerships, professionally through the journalists it trains, and infrastructurally through technologies implemented by Chinese firms. Underlying the book is a strong normative concern about the implications of this expansion of Chinese media engagement for Africa's democracy, leadership, developmental aspirations, and decolonization. In this regard, Umejei addresses the question: Is the emerging South–South media relationship helping to decolonize African journalism by weakening Western dominance, or is China principally replacing Western influence with a new form of Chinese influence? The book draws on semi-structured interviews with journalists across fourteen African countries, content analysis, policy documents, and publicly available materials. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/african-studies
At its core, China in African Media: Between Influence Operations and Decolonization (Bloomsbury, 2026) is a book about power, journalism, geopolitical influence, and knowledge production in China–Africa relations. It examines how the People's Republic of China has moved beyond simply establishing Chinese media organizations such as Xinhua and CGTN in Africa toward a much more dispersed system of engagement. Conceptualizing these engagements collectively as a multimodal or mixed-media ecology of influence, Umejei highlights China's ability to reach African audiences directly through Chinese media, indirectly through African news organizations, institutionally through partnerships, professionally through the journalists it trains, and infrastructurally through technologies implemented by Chinese firms. Underlying the book is a strong normative concern about the implications of this expansion of Chinese media engagement for Africa's democracy, leadership, developmental aspirations, and decolonization. In this regard, Umejei addresses the question: Is the emerging South–South media relationship helping to decolonize African journalism by weakening Western dominance, or is China principally replacing Western influence with a new form of Chinese influence? The book draws on semi-structured interviews with journalists across fourteen African countries, content analysis, policy documents, and publicly available materials.Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/communications Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
At its core, China in African Media: Between Influence Operations and Decolonization (Bloomsbury, 2026) is a book about power, journalism, geopolitical influence, and knowledge production in China–Africa relations. It examines how the People's Republic of China has moved beyond simply establishing Chinese media organizations such as Xinhua and CGTN in Africa toward a much more dispersed system of engagement. Conceptualizing these engagements collectively as a multimodal or mixed-media ecology of influence, Umejei highlights China's ability to reach African audiences directly through Chinese media, indirectly through African news organizations, institutionally through partnerships, professionally through the journalists it trains, and infrastructurally through technologies implemented by Chinese firms. Underlying the book is a strong normative concern about the implications of this expansion of Chinese media engagement for Africa's democracy, leadership, developmental aspirations, and decolonization. In this regard, Umejei addresses the question: Is the emerging South–South media relationship helping to decolonize African journalism by weakening Western dominance, or is China principally replacing Western influence with a new form of Chinese influence? The book draws on semi-structured interviews with journalists across fourteen African countries, content analysis, policy documents, and publicly available materials.Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/journalism Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Hilary Smith, CMO at Linnworks, argues that most ecommerce brands believe their operations are already automated — and that the manual work quietly grows as they scale. She and Greg Kihlström get into where it hides and what it costs.AI's most consequential move in retail is happening in the back office, not the front end. After years of chatbots and personalization, the investment is shifting into inventory, fulfillment, and order management — where being wrong is expensive and visible.Peak season is a volume-and-velocity problem, not a basket-size problem. Smith on which parts of the traditional peak playbook break first when order throughput climbs, and how a tech freeze changes what a brand can realistically fix in-season.A stockout is a brand moment. Operational failures are where customers decide what a company is actually like — which puts a CMO on the hook for outcomes they don't directly own.About Hilary SmithHilary Smith is Chief Marketing Officer at Linnworks. She brings 12+ years of experience driving growth through data-informed strategy across supply chain, ecommerce and FinTech. Hilary thrives at the intersection of brand, product and demand, translating complex customer and commercial data into campaigns that drive revenue, sharpen positioning and move the business forward. Her leadership style is grounded in empathy, curiosity and a deep understanding of how customers discover, convert and keep coming back.Hilary Smith on LinkedIn: https://www.linkedin.com/in/hilarypaigesmith/---------- Resources ---------- Linnworks: https://www.linworks.comThe Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. https://aglbrnd.co/r/c70c250b8d52dff3We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. See more here: https://aglbrnd.co/r/f76be3a33cc491bbReach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://aglbrnd.co/r/491818c79fb1873fChaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20Enjoyed the show? Tell us more and give us a rating so others can find the show: https://aglbrnd.co/r/faaed112fc9887f3Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter, and check out Martechipedia, the wiki for marketing technology: https://aglbrnd.co/r/35ded3ccfb6716baThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content: https://aglbrnd.co/r/f1782ab12211f765 Hosted on Acast. See acast.com/privacy for more information.
Monthly Sponsors:North Dakota TourismWeatherbyA few weeks ago, the Klamath Basin was facing a potentially devastating botulism outbreak. Today, there's some much-needed good news.Dr. Mike Brasher, DU's Senior Waterfowl Scientist, reconnects with Jeff McCreary, Director of Operations for the Western Region, to share an important update from the Klamath Basin and the efforts that helped prevent a catastrophic die-off of ducks.Following months of drought, low snowpack, declining water levels, and an emerging botulism outbreak, conservation partners, water users, agencies, and tribes worked together to move critical water into the Klamath Refuges. Combined with cooler temperatures and rain, those efforts dramatically improved conditions and halted this year's botulism threat. As a result, tens of thousands of newly hatched ducks will be taking flight this fall, boosting the hopes of duck hunters throughout the flyway. Topics CoveredWhat changed in the Klamath Basin since the last updateHow collaborative water management helped stop a larger outbreakWhy additional water made such a differenceThe role of cooler weather and rainfallWaterfowl production estimates for the regionWhat this means for Pacific Flyway hunters this fallThe future of the flow-through water conceptWhy DU's conservation work matters on the groundListen now: www.ducks.org/DUPodcastSend feedback: DUPodcast@ducks.orgSPONSORS:Bird Dog Whiskey and Cocktails:Whether you're winding down with your best friend, or celebrating with your favorite crew, Bird Dog brings award-winning flavor to every moment. Enjoy responsibly. Monthly Sponsors:North Dakota TourismWeatherby
It's YOUR time to #EdUp with Dr. James Michael Burkett, President, U.S. Operations for Northbridge UniversityThis episode, President Series #504, is powered by Ellucian - Higher Ed's AI-Enriched Platform!This episode is sponsored by the InsightsEDU 2027 Conference - focused on attracting & retaining the modern learner - where we will be podcasting live from February 23-25 in Phoenix, AZ! Use code EDUP & save $100! Early-bird pricing ends December 15, 2026!This episode is also sponsored by 2026 Arizona Community College Administrators Conference where we will be podcasting live from October 7-9 on the campus of Yavapai College!This episode is brought to you by Beyond Survival: Reporting from the Front Lines of Higher Education's War for Relevance is a documentary account from the front lines of the most consequential upheaval in higher ed in generations!YOUR cohost is Tracy Kreikemeier, Chief Relationship Officer, EducationDynamicsYOUR host is Dr. Joe SallustioWhat does it mean to invert the model & build the university around the student instead of the reverse?How do you reverse engineer a program from 5 to 10 year job projections in a single local market?Why does a closed credit ladder keep students who would otherwise be lost in the transfer gap?Listen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - Elvin Freytes & Dr. Joe Sallustio● Join YOUR EdUp community at The EdUp ExperienceWe make education YOUR business!P.S. Want access to the only intelligence platform built exclusively from presidential conversations in higher ed? Well, we have an app for that!Join EdUp Leadership!
Join Scott Hoch, CEO and Co-Founder of Gravity Rail, for a provocative conversation on why traditional software deployment models are failing high-compliance industries. While software developers got coding assistants and marketing teams received self-service AI, high-compliance sectors like healthcare got the opposite: a forward-deployed engineer and an external vendor standing between the operational team and their daily work. Drawing on a background spanning Yale physics research, patient-matching at Deep Six AI, and leading data teams at Revenue.io, Scott explains why the bottleneck in care coordination was never purely regulatory—it was cultural. In this episode, he breaks down how removing the technical middleman allows care teams to turn standard operating procedures directly into live, adaptable AI infrastructure using natural language.
You can find early and ad-free episodes, production scripts, commentary tracks, blooper reels, livestreams with the creators, and much more, at The Penumbra Podcast: SPECIAL EDITION.Can't Tear My Eyes From You, Chapter 25: Rerun.Do you ever get the feeling that all of this has happened before?Cast:Kat Buckingham as MargueriteChloé Cunha as CoralieMelissa DeJesus as DannySarah Gazdowicz as ToniTooky Kavanagh as The Algorithm and KaliJason Mellin as PaulieReyna Moody as CarmenNoah Simes as Sam SandersAlexander Stravinski as Jedediah JordanMatthew Zahnzinger as François(Trigger warnings can be found at the bottom of this episode description and at the end of the transcript.)-------You can find all of our transcripts here. Transcripts will come out along with the public release of the episode and include all required SFX attributions.On staff at the Penumbra:Ginny D'Angelo -- Head of OperationsMelissa DeJesus -- Script editing teamHarley Takagi Kaner -- Co-creator, Head of Episode Development, Director, Sound designerGrahame Turner -- Script editing teamKevin Vibert -- Co-creator, Head of Operations, Lead writerRyan Vibert -- Composer and performer of original musicJeff Wright -- Graphic designer--------TRIGGER WARNINGS:Violence, murder by several violent means, threats of violenceLarge bodies of waterDeception and gaslightingGroomingClimate disasterAbusive relationships and abusive languageMutilation of several corpsesBody horror and goreAlcohol abusePrejudice in several formsOccult horrorViolence towards animalsSickness and vomitingBrainwashingPolitical violenceStalkingPlease consider supporting our ability to continue making this show! We're independent and rely on your funding to buy the time and talent to write, direct, compose, product, act, and so much more for this show. You can find us at:thepenumbrapodcast.supercast.comor patreon.com/thepenumbrapodcast Hosted on Acast. See acast.com/privacy for more information.
On this episode, Jon and Alisa Paramore break down why systems, processes, accountability, and clear standards are essential to building a business that can actually scale. They share how owners can move beyond the hustle, build an operational structure that works without them, and create a company capable of handling the growth they're working so hard to generate.
In this episode, Jason Elrod, Healthcare Chief Information Security Officer and Executive Advisor, Elisity, discusses how health systems can manage AI agent risk through operational governance, distinct identities, least privilege, segmentation and clear shutdown protocols.This episode is sponsored by Elisity.
Send us Fan MailOur guest this week is Assistant Chief Matthew Dhoore, Chief of Operations at the Clay Fire Territory in St. Joseph County, Indiana. That department is a Blue Card department that has large populated areas without the benefit of any municipal fire hydrants. That has prompted them to adopt an aggressive alternative water supply strategyWe talk through how to build sustained fireground water when there is no hydrant, the hydrant is too far away, or the municipal system cannot deliver what the fire demands. We share the tactics Clay Fire uses to forecast water early, run tanker shuttles safely, and keep command focused when water supply turns into its own incident. • Clay Fire Territory's mixed response area and why dense neighborhoods can still be non-hydranted • Initial attack setup using high-capacity engines and “give me your water” nursing • Porta-tank operations supported by wells and identified fill sites • Why every department needs a water plan B even with hydrants • Using command simulations to force water supply decisions and build habits • Simple tanker shuttle math for estimating sustained flow and tanker needs • Preplans for long lays, relay pumping and driveway access constraints • Triggers for assigning a water supply officer and moving tanker traffic to a support channel • Staging, dump site layout and safety practices to prevent bottlenecks and backing • Tanker specifications that speed dumps and reduce staffing demands • Hydrant assist valve (Humat) basics for uninterrupted water on long lays Free downloadsHere is the water supply worksheet for incident commanders: https://bshifter.com/download/blue-card-command-worksheet-may-2024/Sample Water Supply Strategy document: https://bshifter.com/download/water-supply-strategy-document/Sample Water Source Guide: https://bshifter.com/download/water-source-guide/Order the 3rd Edition of Fire Command here: https://bshifter.myshopify.com/products/new-fire-command-3rd-editionFor Waldorf University Blue Card credit and discounts: https://www.waldorf.edu/blue-card/ For free command and leadership support, check out bshifter.com Sign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/Buckslip Shop B Shifter here: https://bshifter.myshopify.comShare this podcast with your friends, and don't forget to like and subscribe!Thank you for listening!
Thomas Girdwood is Senior Estimator and Project Manager at Kingdom Demolition, a Charlotte-based demolition company founded in 2016 that specializes in commercial and residential demolition, selective and total demolition, and concrete cutting services across the Carolinas. Thomas has been with the company since 2017, starting as Director of Operations before moving into estimating and project management. Kingdom Demolition operates on a philosophy grounded in the company’s biblical namesake: clearing the path forward faithfully, honestly, and responsibly.
Identity theft used to require a scammer to get your information. Today, they may only need a few pieces of it. On this episode of That Tech Pod, we sit down with James Lee, President of the Identity Theft Resource Center, and Eva Velasquez, CEO of the ITRC, to look at how identity theft, scams and fraud are evolving in the age of AI.We talk about why scams are getting harder to recognize, how AI is making fraud more convincing and scalable, and how seemingly harmless activities, from social media posts to online purchases, can give criminals pieces of the puzzle they need to impersonate you. We also dig into the enormous amount of personal information exposed through data breaches and ask a bigger question: How much responsibility should really fall on individuals when so much of our data is collected and stored by businesses?James and Eva also share what they think identity theft will look like five years from now, what businesses need to rethink about authentication and security, and what they personally do differently because they assume the threat is already here. If you've ever wondered what a scammer could actually do with the information you've casually shared online, this episode is worth a listen.Learn more about the Identity Theft Resource Center and get free resources for preventing and recovering from identity crime. And check out Frozen Pii, a free resource from the ITRC that helps consumers protect themselves with credit freezes and other identity-protection tools.James Lee is the President of the Identity Theft Resource Center (ITRC) , the nation's premier non-profit dedicated to providing free support and education to victims of identity crimes. A nationally recognized expert on data breaches, cybercrime, and fraud, James is a sought-after speaker who translates complex security topics into actionable advice for consumers and businesses alike. He frequently provides expert commentary to top media outlets and contributes to public policy discussions on privacy and security before state legislatures, regulatory agencies, and the U.S Congress.Eva Velasquez is CEO of the Identity Theft Resource Center (ITRC) and a nationally recognized expert on identity theft, cybercrime and fraud. She spent 21 years with the San Diego District Attorney's Office before serving as VP of Operations for the San Diego Better Business Bureau. Eva is a frequent media commentator and speaker, appearing in outlets including CBS Mornings, NBC Nightly News, CNBC, The New York Times and NPR. She has briefed federal agencies and policymakers on identity crime and privacy and serves on industry advisory boards and working groups. Eva is also a recipient of the U.S. Department of Justice National Crime Victim Service Award and is committed to helping victims, educating the public and driving meaningful change around identity crime.
Welcome to the premiere episode of Firehouse Files, hosted by Steve Buscemi, Marian Fontana, and Dennis Gordon. Firehouse Files features firefighters and first responders sharing firsthand accounts of the calls that have stayed with them. Today's special episode, “Never Forget,” commemorates the 25th anniversary of the September 11, 2001 attacks and honors the firefighters who were lost that day and in the years since. Steve, Marian, Dennis, and their guest, former FDNY Fire Commissioner Dan Nigro, were all in New York City on September 11 and each experienced the tragedy from a different perspective. Dan was serving as the FDNY's Chief of Operations when the first plane struck the World Trade Center and became Chief of Department after Chief Peter Ganci was killed in the collapse. Together, they reflect on what they witnessed that day, the firefighters who entered the towers, the rescue and recovery efforts that followed, and the enormous personal toll 9/11 took on the firefighting community. They also discuss survivor guilt, mental health, and the 9/11-related illnesses that continue to claim the lives of first responders 25 years later. “Never Forget” serves as both a memorial to those we lost and an introduction to Firehouse Files. The full first season will premiere in January 2027. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Most parents rush to open 529 plans for newborns, convinced they're building their child's future. But here's what financial experts won't tell you: that decision might be destroying more value than it creates. The accounts marketed most aggressively to new parents often provide minimal benefit while eliminating the flexibility you'll actually need. Topics Discussed Introduction and Episode Framework (00:00:00) Brad Barrett sets the stage with Sean Mullaney and Cody Garrett for a discussion on gifting to children, account options, and the critical importance of maintaining optionality in financial planning. Motivations for Saving for Children (00:03:15) Cody Garrett presents ChooseFI community research revealing four primary motivations: giving children more options, helping them avoid debt struggles, protecting from hardship, and developing healthy money habits. Parental Financial Sufficiency First (00:10:30) The oxygen mask principle—parents must secure their own financial stability before transferring wealth to children. Parental financial instability creates burden for adult children. Three Objections to Early Transfers (00:15:45) Sean Mullaney outlines three major objections: profile mismatch between parent and child needs, destruction of option value, and the superiority of the step-up in basis alternative at death. Gift Tax and Estate Tax Framework (00:22:00) Discussion of the annual gift tax exclusion ($19,000 per recipient), lifetime exclusion ($15 million), and how the step-up in basis works to eliminate capital gains tax at death. 529 Plans Deep Dive (00:28:30) Cody Garrett explains 529 mechanics, qualified expenses, restricted use, and flexibility options. Sean Mullaney identifies optimal profiles: financially successful parents of teens, grandparents, or state tax benefit scenarios. Trump Accounts Overview (00:42:15) Sean Mullaney details the new Trump accounts: $1,000 government seed for 2025-2028 births, $5,000 annual contribution limit, domestic equity index requirement, and conversion to traditional IRA at age 18. UTMA/UGMA Custodial Accounts (00:52:00) Cody Garrett explains custodial brokerage accounts, the kiddie tax, asset transfer at age of majority, and alternative strategies using parent-owned accounts with identifiers for tracking. Custodial Roth IRAs and Earned Income (01:02:30) Discussion of Roth IRA contributions for children with earned income, the importance of legitimate work arrangements, and FAFSA implications of Roth withdrawals. Summary and Order of Operations (01:08:45) Cody Garrett summarizes the proper order: understand motivations first, assess sufficiency second, then explore mechanics. Start with the assumption of 'no' rather than optimizing toward 'yes.' Notable Quotes "The greatest financial gift you can give your child is your own financial stability." — Sean Mullaney "We don't want the product to lead the plan." — Cody Garrett "The best tax planning is both free and inevitable - the step up in basis at death." — Sean Mullaney "Minor children have no need for financial assets and can't even use them. My toddler goddaughter can't go to the grocery store and buy groceries with one thousand dollars." — Sean Mullaney "If you can have more options, you would always rather that than fewer, especially if the option that got you fewer options didn't really give you any significant benefit." — Brad Barrett Key Takeaways Assess your own financial sufficiency before considering any transfers to children—ensure your retirement is fully funded and you won't become a burden to adult children If you have a child born between 2025-2028, open a Trump account to claim the $1,000 government seed contribution, even if you don't plan to fund it further For children age 18+, verify account ownership transfer procedures at your brokerage if you hold UTMA/UGMA accounts—set up new logins and transfer procedures Consider using parent-owned taxable brokerage accounts with naming identifiers (e.g., 'Child's Name…
AI could be bigger than electricity.Anastasios Angelopoulos is seeing that shift firsthand, with Arena ranking 500+ models and tracking roughly 10 new releases every week.On Grit, he explains why there may never be one dominant AI model and why the API layer may be less sticky than people think.Guest: Anastasios Angelopoulos, Co-Founder and CEO of ArenaConnect with Anastasios AngelopoulosXLinkedIn Connect with MamoonXLinkedInConnect with Joubin:XLinkedInEmail: grit@kleinerperkins.comFollow Grit: LinkedInXLearn more about Kleiner Perkins
The Founderz Lounge Episode #103 with Don Varady and Steve Bon.Do you really need a CEO, or are you hiring the title because it feels like the next step?In this episode, Don and Steve break down executive leadership through the lens of founders who have actually made the hires, gotten some right, and learned from the ones that did not work.Don shares why Clean Eatz hired a CMO before the brand was ready, what went wrong with a later CEO hire, and why experience on paper does not automatically mean someone will fit your culture or leadership team.They get into when to hire C-suite leadership, why founders should hire slow and vet beyond the highlight reel, how to build trust with new executives, and when a strong Director of Operations may be more valuable than jumping straight to a CEO.They also talk about delegation, staying connected to legal, finance, and growth, and the balance every founder eventually has to figure out: giving leaders enough room to run the business without completely losing touch with it.If you are a founder or business owner building an executive leadership team, scaling a company, or trying to get out of the day-to-day without losing the culture you built, this episode is for you.Come for the banter. Leave thinking more like a founder.Timestamps:[00:00] Trailer[01:01] Building Trust With Executive Leadership[02:25] Hiring a CMO Too Early[03:58] Hire Slow, Fire Fast[06:16] When Executive Hires Go Wrong[08:15] Do You Really Need a CEO?[13:49] The Leadership Hire Don Would Make First[14:57] How to Vet C-Suite Candidates[19:03] Executive Experience vs Culture Fit[19:39] What Founders Should Never Fully Delegate[27:53] Can the Business Run Without You?[28:40] Executive Leadership Red FlagsKey Takeaways:• Hire slow, fire fast. ~Don Varady• The right executive hire can still be wrong if the business is not ready for the role. ~Don Varady• A strong Director of Operations can be the founder's right hand. ~Don Varady• “Don't hire on a highlight reel.” ~Don Varady• Experience on paper means nothing if the leader cannot get adoption from the team. ~Steve Bon• Founders can delegate responsibility without completely removing themselves from the parts of the business that matter most. ~Don VaradyConnect with Don and Steve…Don Varady:Facebook: https://www.facebook.com/don.varady/ Instagram: https://www.instagram.com/donvarady/ LinkedIn: https://www.linkedin.com/in/don-varady-450896145 Steve Bon:LinkedIn: https://www.linkedin.com/in/stephenbon Instagram: https://instagram.com/stevebon8 Tune in to every episode on your favorite platform: Website: https://www.thefounderzlounge.com/ YouTube: https://www.youtube.com/@TheFounderzLounge Spotify: https://open.spotify.com/show/0Nurr4XjBE747qJ9Zjth0G Apple Music: https://podcasts.apple.com/us/podcast/the-founderz-lounge/id1461825349 The Founderz Lounge is Powered By:Clean Eatz:Website: https://cleaneatz.com/Facebook: https://www.facebook.com/CleanEatzLife/ Instagram: https://www.instagram.com/cleaneatzlife/ Youtube: https://www.youtube.com/channel/UCJRGrE-Xv4IMW_DbxSOTGGA Bon's Eye Marketing:Website: https://bonseyeonline.com/ Facebook: https://www.facebook.com/bonseyemarketing Instagram: https://www.linkedin.com/company/bon's-eye-marketing/ LinkedIn: https://www.linkedin.com/company/bon's-eye-marketing/ YouTube: https://www.youtube.com/@bonseyemarketing9477
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Jonathan Kienle's team once sent a salesperson to chase down a customer's canceled check, and he crashed the loaner car doing it, and Kienle says that single moment is exactly why he stopped trusting cash, checks, and credit cards to handle his dealership's biggest transactions. He walks through how switching the default down payment method saved his group $168,000 in fees so far this year, with $300,000 in sight by year's end, and argues that most dealers are needlessly eating card fees and fraud risk on payments that don't have to carry either. Jonathan Kienle is the Director of Operations at Walters Automotive Group and Kienle Motorsports in Riverside, California, where he oversees five stores spanning Mercedes-Benz, Porsche, and Audi. A third-generation dealer, he started at the family store at 14 cleaning the parts department, worked nearly every job in the building, and spent two years cold-calling at a Ford store before his father would let him back in. Joining him is Truett Dwyer, Co-Founder and CEO of Clerq, the payments company he credits with turning down payment collection from a source of risk into a documented driver of profit. Kienle speaks candidly about the moment that convinced him legacy payment methods weren't worth the risk anymore, how he trained his finance team to make the new method the default instead of the fallback, and what surprised him most once the savings started compounding. This episode of Industry Spotlight is brought to you by Clerq. Topics: 02:40 Dad Made Him Start At Ford First. 06:50 Canceled Checks Left Dealers Chasing Customers. 07:10 Credit Card Fees Destroy Margins. 08:00 Salesman Crashed Car Chasing A Check. 09:55 Clerq Is Venmo For Dealerships. 11:00 Debit Cards Have Daily Spend Limits. 12:40 Dealer Didn't Believe Solution Existed. 14:30 Clerq Guarantees Every Transaction. 16:30 Checks Expose Customer Bank Info. 18:35 $168K Saved In Credit Card Fees. 23:45 Dealers Need Fast Payouts. 28:20 Focus Drove Way More Savings. Clerq - Clerq's instant bank payment solution modernizes down payments, deposits and other large transactions - helping leading dealerships drive more sales, cut costs and reduce risk. Visit here to learn more. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
In this episode of John Solomon Reports, we tackle the escalating political drama as we approach the 2026 election. Host John Solomon discusses the increasing signs of accountability within the government, highlighting the major subpoenas issued in Florida and the significant figures from the Russiagate saga being called before grand juries. With nonprofits losing their tax-exempt status and government fraud cases coming to light, it appears that the long-awaited reckoning is finally underway.One of the central topics of discussion is the controversial FBI operation known as Round River, which Solomon argues was not aimed at protecting national security but rather at suppressing the narrative surrounding Hunter Biden's dealings with the Ukrainian energy company Burisma. As Congress begins to take notice, Solomon shares insights from House Judiciary Committee Chairman Jim Jordan, who is demanding transparency regarding the FBI's actions and the suppression of crucial information during the 2020 election cycle.In the second segment, Dr. Mehmet Oz, former Medicare chief, joins to discuss the significant fraud uncovered in the Medicare system and its implications for the program's longevity. His revelations about the impact of fraud on Medicare funding are both alarming and enlightening.Later, country music duo Big and Rich make a special appearance to discuss their latest song addressing the influence of AI on songwriting, coinciding with the recent loss of music legend Dolly Parton. Their insights into the future of the music industry are both thought-provoking and entertaining.Finally, Solomon wraps up the episode with an interview and exclusive offer from our great partners at Ghostbed, featuring innovative mattress technology that promises to enhance your sleep experience. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Get your copy of Holidays | Celebrating Christ Throughout the Year here! Between back-to-school schedules, endless work demands, and household chaos, does finding time for God feel like just another impossible item on your overwhelming to-do list? When life gets crazy, it's easy to fall into the guilt cycle—feeling disconnected from God, assuming He's disappointed, and eventually pulling away altogether. In this episode of The Daily Grace Podcast, Shelby sits down with Daily Grace Director of Operations, Cindy, to tackle a question every busy Christian woman asks: How do I actually stay connected to Jesus when I can barely catch my breath? Together, they share how to break free from quiet-time guilt and redefine what intimacy with God looks like in a demanding season. You'll learn how to transform natural daily transitions—like making morning coffee, commuting, or even doing the dishes—into meaningful focal points to connect with Christ. Tune in to discover how to exchange overwhelm for perfect peace and realize that your schedule doesn't have to be clear before you can experience Jesus's presence. Unlock a 10% off coupon when you join The Daily Grace Co.'s email list. Connect with us: The Daily Grace Co. | Facebook |Instagram | Daily Grace Blog | Subscribe to our Podcast Newsletter!
August 31, 2026 – 6am: WAPO: Military leaders warn against extending Iran operations U.S., Iran trade strikes for the first time in a month Trump announces U.S.-Venezuela oil deal Russian strike near Kyiv kills at least 37 Treasury Dept. blocks some journalists from G20 meeting Trump calls for ‘rebuke or punishment' for NBC's Kristen Welker POLITICO: The Republican party's midterm nightmare is taking shape POLITICO Playbook: Digging into the midterms, 2028 and more 5 years since U.S. Troops left Afghanistan, Taliban takeover To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.