Pay Attention

This is the third episode in the chargeback series of episodes, an important episode for every business! Although it is common to think that every fraud report will end up being a chargeback, this is not always the case.In this episode, Tal covers the topic of fraud from every angle, the misconception, and confusion between fraud and chargeback and explains why fraudulent transaction does not have a direct implications on the business. He also explains what is a fraud-to-sales ratio, how to calculate it, and what is the solution to fight fraudulent transactions. 

In the second part of the chargeback series, Tal is getting into the core of chargebacks in your business, how you should handle them, what you can do about them and he also explains what are the common chargeback calculations and ratios you should measure while monitoring the risk of your business. This is a must-hear episode for every business!

This episode is the first out of a series of chapters discussing chargebacks.In this episode, Tal explains what was the route of creating the chargeback mechanism, how this has evolved, and what are the consequences of it 50 years later.

This episode is a special experimental one. We wanted to see what will happen when we cram twenty+ years of payments experience in a single episode and let it run wild. Join us on this epic voyage as Tal hosts Viktoria Soltesz, founder and CEO of consultancy PSP Angels for a conversation on what makes a good PSP

We didn't want to do this episode, but you made us! In the days after our previous episode on VUCA, many of our listeners reached out and requested that we elaborate on ways in which PSPs can support businesses with VUCA situations. So, being the good listeners that we are, voila! In this episode, Tal shares examples of ways a good PSP can help you deal with Volatility, Uncertainty, Complexity, and Ambiguity. You might be surprised with the many ways a PSP has and the significant part it can take in providing you with what you need to overcome these kinds of situations. 

Life is a constant struggle. To fight and triumph against impossible odds is part of the human experience.VUCA (Volatility, Uncertainty, Complexity, Ambiguity) is a term often used to characterise the nature of situations that businesses encounter and in which business leaders make decisions. In this episode, we'll dive off the deep end and try and provide you with a better understanding of how it works and how it relates to the business world and to payments.

Has anything changed in the world of payments during 2020? (spoiler alert... DUH!) in the midst of a global pandemic, it is quite clear that the payment industry is not immune to change.Join us in this episode to learn about what exactly changed during this dynamic period and why, as well as what the future holds. 

The truth behind why some businesses are flat out declined at the outset; Why some businesses are considered to be "high-risk" while others are not;  How do Payment Services Providers (PSPs) go about assessing how risky businesses are...All this and more covered in the fourth episode within our Intro to Payments series. If you're unsure how you would be classified as a merchant or if you're unsure how to classify your merchants, tune in and learn more! 

NEVER avoid risk! Manage it!In this episode, we will be covering the basics of assessing risk, how to evaluate it and best practices for merchants and Payment Services Providers (PSPs). If you don't know anything about risk management or you think you know everything there is to know about it (you don't), this episode is a must-listen for you!

"There is hardly anything in the world that someone cannot make a little worse and sell a little cheaper, and the people who consider price only are this person's lawful prey." (J. Ruskin) Typically, conversations with prospective PSPs revolve around price,  however, there is much more to it before signing a contract with your PSP! In this episode, we outline key questions you should ask any prospective PSP as well as aspects you should consider before choosing the right provider for your business, and also how all this is related to ball bearings.

Ensuring your customers' payments experience is closely aligned with your business and customer needs is vital. Therefore, defining your key requirements is the foundation of a solid selection process of payment processing solutions. In this episode, we outline the key question every business should ask themselves before choosing a payment solution for their business.