POPULARITY
19 episodes with chargebacks
29 episodes with chargebacks
10 episodes with chargebacks
4 episodes with chargebacks
6 episodes with chargebacks
9 episodes with chargebacks
6 episodes with chargebacks
5 episodes with chargebacks
4 episodes with chargebacks
What does it actually look like to buy 10 online businesses over 14 years - and still be standing? Not the highlight reel. The chargebacks, the 95% traffic drops, the seller-financed deal you hand back four months in because you simply can't make it work. The slow, painful realization that passive income was never really the point - ownership was. Brock Yates has been buying online businesses since 2012, starting with a $3,000 turtle website he found on Flippa with zero SEO knowledge and zero plan. By the time he quit his day job in Switzerland to go full-time, he had a portfolio of content sites generating more than his salary. Then the Google Helpful Content Update hit. And then ChatGPT changed everything. In this episode, Brock doesn't just share what went wrong - he shares what he actually did to crawl back, adapt, and build something more resilient on the other side. In this episode, you'll learn: Why Brock handed a $220K–$280K e-commerce acquisition back to the seller after four months - and what he'd do completely differently today The one thing every first-time buyer underestimates: the seller's institutional knowledge and what disappears the moment they walk out the door How a 95% traffic drop forced him to rethink content sites entirely - and why the turtle website outlasted everything else in his portfolio The WooCommerce vs. Shopify decision that's shaping his entire content-to-commerce strategy now How he used ChatGPT to build a free tool in 20 minutes that took a brand-new GM vehicle site from zero to 1,000 email subscribers - and counting Why buying a business to "own for 10 years" changes every decision you make from day one The niche-selection mistake that kills most content sites before they ever have a chance to grow Whether you're sitting on a content site wondering what to do next, or you're a first-time buyer trying to avoid the mistakes most people only learn the hard way - this conversation is one of the most honest, practical accounts of what building an online portfolio actually looks like across a decade.
In this episode of the Industry Spotlight, joining host Sam D'Arc are Nathan Johns, CFO of Smith Auto Group, and Justin Feist, President of Auto Dealer Payments, to discuss how credit card processing is the "last frontier" of dealership expense management, yet most CFOs struggle to decipher their 20-page monthly statements. This conversation pulls back the curtain on how processors use "price creep" to erode margins and why dealerships are structurally disadvantaged in the world of chargebacks. We break down how to audit your effective rate and implement a defense strategy to reclaim lost profit without selling a single extra car. This episode of the Car Dealership Guy Podcast is brought to you by Auto Dealer Payments. Auto Dealer Payments - Auto Dealer Payments exclusively works with automotive dealerships, providing simple, transparent, and best-in-class support for payment processing. Visit @ here for more information and to schedule a meeting. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 04:20 Why Credit Card Processing Never Gets Audited. 05:40 The 20-Page Statement Nobody Reads. 06:05 Why Your Processor Only Lowers Rates When You Leave. 07:10 The Line Item That Made Justin Investigate. 08:00 Why Dealerships End Up In 1-800 Support Hell. 09:30 The “Local Relationship” Costing You Thousands. 11:45 Why Chargebacks Hit Service Departments Hardest. 12:45 Guilty Until Proven Innocent. 14:40 The 20% Win Rate That Can Jump To 80%. 16:00 The $5,000 Monthly Chargeback Exposure. 18:40 Why Your Processor Raises Rates Twice A Year. 24:30 The $21,000 Per Million Hidden Cost. Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
In this episode, we uncover the hidden profit leaks silently draining revenue from ecommerce stores.Scott Brandley, CEO of Shopper Approved and Trust Guard, joins DJ Sprague, CMO of Shopper Approved and co-author of Cashflo, to reveal the ten revenue killers costing online stores up to 38% of gross revenue.They break down how issues like cart abandonment, false declines, chargebacks, and product returns quietly erode profit margins and share proven strategies ecommerce brands can use to recover lost revenue and improve cash flow. Topics discussed in this episode: Why 70% of carts get abandoned. How false declines kill legitimate sales. What chargebacks actually cost merchants. Why product returns bleed your profits. How store credit beats issuing refunds. What the ten revenue killers are. Why fix leaks before scaling ads. How one platform eliminates software costs. What the Cashflo Club offers. Why chargebacks are rising and dangerous. Links & ResourcesWebsite: https://cashflopay.com/Download free book & audio book: https://cashflopay.com/Get access to more free resources by visiting the show notes at https://tinyurl.com/58c9kk7zI'd love your feedback. Tap the the link to send me a text. ______________________________________________________LOVE THE SHOW? HERE ARE THE NEXT STEPS!Follow the podcast to get every bonus episode. Tap follow now and don't miss out! Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/ Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak Partner with us: https://ecommercecoffeebreak.com/partner-with-us/
Stripe chargebacks are not just costing you money — too many disputes can put your entire account at risk.If customers are filing disputes, calling their bank, or not recognizing your charges, the problem is not always fraud — often it's avoidable friction, unclear communication, and weak checkout or billing practices.Maria breaks down 3 simple ways to reduce Stripe chargebacks, improve customer trust, and protect your Stripe account from excessive dispute rates. Learn how to make your charges more recognizable, reduce customer confusion, and create a better post-purchase experience that prevents disputes before they happen:Create a “what is this charge” pageUpdate your billing descriptorSet up chargeback alertsYour chargeback prevention checklistIf you are using Stripe and struggling with chargebacks, these are some of the fastest and easiest fixes you can implement to lower disputes and keep more revenue.
In this upcoming live webinar, I'm joined by Scott Brandley and DJ Sprague, co-authors of Cashflo. Together, they've helped ecommerce brands recover millions in lost revenue — and in this session, they'll show you where yours is leaking. They'll break down where ecommerce brands lose up to 38% of potential revenue through: → Cart abandonment → Site abandonment → False declines → Chargebacks → Product returns → Fraud losses → Poor conversion rates → Low-quality traffic → And more More importantly, you'll walk away with practical ways to plug these leaks and improve margins — without spending more on advertising. If your margins feel tighter than ever, this webinar session is for you. You will also receive a free digital and audio copy of their books, "Cashflo" and "Reputation King". Both were written exclusively for ecommerce website owners.The Details:
Available exclusively on SBL and Paid Substack only. In this episode of Medicine Girl, I sit down with Pete and Peter, co-authors of Water Is Not H₂O, for a wide-ranging, conversation that blurs the line between science, satire, and cultural critique. We riff on unconventional ideas, poke fun at modern health narratives, and explore how language, belief, and provocation shape the way we think about the body, medicine, and reality itself. From thought experiments about oxygen and cigarettes to broader questions about what we accept as "fact," this episode isn't about giving answers—it's about challenging assumptions, blowing up certainty, and opening space for curiosity. Expect humor and philosophical detours, never medical advice. That has to come from the indoctrinated Md's who profit from your perpetual illness. This is the Medicine Girl Podcast doing what it does best: questioning everything, taking nothing too seriously, and letting ideas breathe (pun fully intended). To Find and Share To find Pete and Peter checkout out their youTube channel https://www.youtube.com/@PeterPete For an Ad-free experience you can find Pete and Peter on Rumble - https://rumble.com/c/c-5731194 You can also support the Channel by checking out the FREE e-book "100 Reasons Water Is Not H2O" on Smashwords by clicking here:- https://www.smashwords.com/books/view... Before You Go I have a sincere favor to ask. This work is increasingly being restricted, removed, or quietly buried across platforms. That includes TikTok, YouTube, and now even here. What is happening globally, including readers being locked out of accounts for refusing biometric verification while still being charged, makes one thing clear: content that exists only on platforms is not safe. Agent131711 and I spend hours every day researching, cross-checking, writing, and preserving this material. No sponsors. No affiliates. No corporate products. Just time, costs, and a commitment to tell the truth plainly. That's why we are building the Shadow Banned Library, a place where this work can be downloaded, stored, printed, and passed on before it disappears. If this article mattered to you, please consider supporting that effort. Subscribing, donating, and sharing all help keep this work alive while we still can. Important note for readers: If you are ever locked out of your account due to platform requirements such as biometric verification, please do not file a chargeback. Chargebacks create significant banking penalties, make refunds harder, not easier, and end up costing me more than I receive. If this happens, email me directly at robin@purifywithin.com, and I will cancel your subscription and issue a refund for any prepaid amount. More detailed guidance will follow in a separate email. You can learn more about the preservation effort at shadowbannedlibrary.com. Thank you for reading, for thinking critically, and for supporting work that refuses to be bought or softened. Disclaimer The views expressed in this article are the author's opinions, based on clinical experience, historical sources, public records, and secondary reporting. Where applicable, references to peer-reviewed and archival material are provided to support discussion of physiology and public health policy. The author is a licensed Registered Nurse (RN) no longer working in the field. This article reflects professional observation and analysis, but it is not intended as individualized medical advice, diagnosis, or treatment. Readers should consult their own licensed healthcare professionals for personal medical decisions. This piece is written for informational and educational purposes only. It does not allege proven legal wrongdoing by any named company or individual. If you believe this article contains a factual error, or if you represent an entity mentioned and wish to provide source documentation or request a correction, please contact robin@purifywithin.com. Corrections will be made promptly where warranted. Nothing in this article should be construed as legal advice. For legal guidance regarding publishing, liability, or defamation, consult a qualified attorney.
Scaling an eCommerce brand isn't just about ads, creatives, or new channels.Often, the biggest growth unlock comes from how you treat customers after the purchase.In this episode of eCommerce Evolution, Brett sits down with Kristin Keys, VP of Customer Experience at Baseball Lifestyle 101, to break down how CX can become a true growth engine.From empowering support teams to turning angry customers into loyal advocates, Kristin shares how great customer experience drives retention, increases LTV, and fuels word-of-mouth growth.If you're struggling with churn, negative reviews, or rising CAC, this episode is packed with actionable insights to help you turn CX into a competitive advantage.—Sponsored by OMG Commerce - go to (https://www.omgcommerce.com/contact) and request your FREE strategy session today!—Chapters:(00:00) Introduction: CX as a Growth Engine with Kristin Keys(03:12) Why Good CX Drives Retention, LTV & Word of Mouth(07:00) The Baseball Lifestyle 101 Origin Story(14:02) Reducing Refunds, Chargebacks & Negative Reviews(20:04) Empowering Your Team to Resolve Issues on the Spot(24:10) Going Above & Beyond: Community Stories & Surprise Moments(30:51) Key Metrics: Return Rate, Repeat Purchases & Sales from Support(36:50) Biggest CX Mistakes D2C Brands Make(41:46) Parting Advice: Build a CX Team That Loves Your Brand—Connect With Brett:LinkedIn: https://www.linkedin.com/in/thebrettcurry/YouTube: https://www.youtube.com/@omgcommerceWebsite: https://www.omgcommerce.com/Request a Free Strategy Session: https://www.omgcommerce.com/contactRelevant Links:Kristin's LinkedIn: https://www.linkedin.com/in/kristinkeyes23Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, JC Hite, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D'Allessandro, Stephane Colleu, Jeff Oxford, Bryan Porter and more
Chargebacks and refunds aren't just frustrating—they're one of the clearest indicators of operational breakdown inside your medical practice. If you're issuing refunds quickly or letting disputes slide, you're not just losing revenue—you're weakening your financial structure and exposing your med spa to risk. In this episode, I break down why chargebacks happen, what they reveal about your systems, and how to build processes that actually protect your revenue. If you're scaling toward multiple locations or thinking about long-term enterprise value, tightening this area is non-negotiable. The Med Spa Cash Flow Leak Hidden in Chargebacks and Refunds The financial constraint here is cash flow—specifically how preventable chargebacks and refunds quietly erode your revenue and distort your aesthetic practice's true performance. Every dispute doesn't just cost you the transaction. It also includes provider time, product cost, processing fees, and in some cases, increased scrutiny from payment processors. Over time, this leakage compounds and limits your ability to scale profitably. Chargebacks aren't random—they're signals that your systems, policies, or communication aren't holding up. What This Reveals About Your Aesthetics Practice Operations In this episode, I walk through the operational patterns in med spas that consistently lead to disputes—and what they tell you about your aesthetics business. • Why misaligned expectations drive most chargebacks—not service quality • How unclear pricing, memberships, and outcomes create confusion • Where weak or unenforced policies break down in real scenarios • Why documentation gaps make it difficult to defend disputes • How "friendly fraud" and buyer's remorse show up in aesthetics practices When you understand the root cause, you can fix the system—not just react to the outcome. The Systems That Prevent Revenue Loss for Med Spa Owners If you want to reduce chargebacks, you need structure—not exceptions. Start with documentation. Every treatment should include signed consent forms, clear acknowledgment of policies, and records that outline expected outcomes. This creates a defensible position if a dispute arises. Next, strengthen your communication workflows. Setting expectations before treatment and following up after services not only improves patient experience—it builds a documented timeline that protects your business. Finally, tighten your payment processes. Matching IDs, capturing signatures, and maintaining clean transaction records are small steps that significantly reduce risk. Before Chargebacks Start Scaling WITH You If you're planning to grow, unresolved chargeback patterns will scale WITH your multi-location med spa—and so will the risk. Before expanding, ask yourself: • Are my policies clearly written and consistently enforced? • Do I have complete documentation for every transaction? • Can my team confidently handle disputes without escalating issues? • Would my current systems hold up under higher volume? Opening a second or third med spa location without tightening these systems won't increase revenue the way you hope — more locations, more customers, and more employees increases exposure, so it's important you address this cash flow constraint early, protecting your aesthetics practice in preparation for scale. Preparing Your Med Spa for Future Enterprise Value If you want to understand how your med spa's financial structure impacts scalability, start with the Financial Scaling Playbook for Aesthetics. Get it today: www.keepwhatyouearn/playbook Inside the free series, I walk through: • Offer profit analysis • Operating margin benchmarks for med spas • Cash flow management for growing practices • Customer lifetime value and retention strategy • Enterprise value readiness for aesthetic clinics Follow Shannon & Keep What You Earn: Shannon Weinstein is the founder of a fractional CFO firm specializing in helping 7-figure aesthetics and wellness practices scale with clarity, cash flow, and confidence. Shannon is committed to helping med spa owners understand, fix, and maximize their business's enterprise value, offering actionable advice and resources, including a popular free video series specifically for aesthetics practice owners. Fractional CFO Services and Executive Financial Review: https://www.keepwhatyouearn.com/ Connect with Shannon: https://www.linkedin.com/in/shannonweinstein Watch full episodes: https://www.youtube.com/@KeepWhatYouEarn Listen on your favorite podcast app: https://pod.link/1580071347 Instagram: https://www.instagram.com/shannonkweinstein/ The information shared is for educational purposes only and is not individualized financial advice. Aesthetics practice owners should consult a qualified professional before implementing financial strategies discussed here.
The largest payment processor in the world handles cannabis in Canada. In the U.S., they will not touch it. That's the gap. Aubrey Amatelli left JP Morgan believing that if you followed the rules, aligned with card brand requirements, and structured things correctly, you could build a compliant, stable payment product. Then came Mastercard shutdowns, a failed tech partner that cost six figures, and a stretch where 5,000 dispensaries lost payment access in a matter of weeks. What came out of that was a different approach to building in cannabis. Redundancy is not a feature. It is the product. This week we sit down with Aubrey Amatelli to discuss the following: • JP Morgan to cannabis payments • A failed partner and six figures lost • Why moving from cash to card changes ticket size Chapters 00:00 Navigating the Cannabis Payment Landscape 02:55 Understanding Payment Processing Challenges 05:57 Building Redundancies in Payment Solutions 09:02 The Impact of Federal Legislation on Payments 12:08 Consumer Education and Payment Solutions 15:03 Product Development and Market Needs 18:02 The Evolving Nature of Cannabis Payments 21:28 Navigating Cannabis Payment Solutions 22:12 The Rise of Cryptocurrency in Alternative Medicine 26:36 The Future of Cannabis Banking and Federal Legalization 30:22 AI's Role in Payment Processing 33:57 Understanding Payment Processing Challenges in Cannabis 37:10 The Importance of Average Ticket Growth Guest Links https://www.linkedin.com/in/aubreyamatelli/ https://payrio.co/ Our Links Bryan Fields on Twitter Kellan Finney on Twitter The Dime on Twitter Extraction Teams: Want to cut costs and get more out of every run? Unlock hidden revenue by extracting more from the same input—with Newton Insights. At Eighth Revolution (8th Rev), we provide services from capital to cannabinoid and everything in between in the cannabinoid industry. The Dime is a top 5% most shared global podcast The Dime is a top 10 Cannabis Podcast The Dime has a New Website. Shhhh its not finished.
Motor pools are making a comeback, and not as “loaner cars,” but as true internal rental programs that help fleets cut costs while improving access and availability. Marc Canton sits down with Tony Yankovich to break down what's driving the surge (hint: utilization and right-sizing), how to spot the “shareable” vehicles hiding in plain sight, and why timing-of-use matters as much as total miles. They dig into real-world examples, like seasonal sharing of heavy equipment, and a university's surprising lesson on vehicle selection (recruiting demands don't fit in a basic SUV). Plus: the policies that make or break adoption, how to keep pricing simple, what fees actually change behavior, and why you should size to ~80–85% demand with a rental backfill plan for peak days. If you're motor-pool curious (or your loaner program is chaos), this is your blueprint. Key Takeaways 1. Motor pools are evolving into internal “rental programs.” Modern motor pools aren't just spare or loaner vehicles anymore. When structured well, they function like an internal rental operation: employees reserve vehicles when needed, use them, and return them, maximizing utilization while reducing unnecessary fleet ownership. 2. Utilization (not total fleet size) is the real optimization lever. Many fleets carry “just-in-case” vehicles that sit idle most of the time. By analyzing when vehicles are actually used (not just how many miles they drive), fleets can identify vehicles that could be shared instead of permanently assigned. 3. Timing of demand matters as much as demand itself. Two departments may both need vehicles frequently, but if they need them at different times of day, week, or season, a shared motor pool can serve both groups with fewer vehicles. 4. Seasonal and situational sharing unlocks hidden capacity. Heavy equipment, specialty vehicles, or seasonal-use assets are often perfect candidates for shared fleet pools. When departments coordinate access, fleets can avoid purchasing equipment that only gets used a few months each year. 5. Right-size the pool to about 80–85% of demand. Trying to cover 100% of demand usually leads to over-ownership. Instead, fleets should size motor pools to meet most demand and rely on short-term rentals or backup options during peak usage periods. 6. Policy and process determine success. Motor pools fail when policies are unclear or inconsistent. Clear reservation rules, pickup/return procedures, fueling expectations, and accountability standards help ensure vehicles are available and ready for the next user. 7. Chargebacks help drive the right behavior. When departments see the real cost of vehicle use through simple and transparent chargeback models, they're more likely to reserve vehicles responsibly and avoid unnecessary trips. 8. Vehicle selection must match real use cases. One example discussed involved a university that discovered recruiters needed larger, more comfortable vehicles to transport candidates. Choosing the wrong vehicle type can undermine adoption, even if the motor pool system itself works well. 9. Simplicity encourages adoption. Reservation systems, pricing structures, and policies should be easy to understand. If employees find the system complicated, they'll avoid using it and default back to assigned vehicles. 10. Motor pools support broader fleet right-sizing initiatives. When implemented properly, motor pools help organizations reduce excess vehicles, improve access to transportation, and lower total cost of ownership without limiting operational capability. Speaker Bios Marc Canton VP of Product & Consultant, RTA Fleet Marc Canton serves as Vice President of Product and a fleet consultant at RTA Fleet, the Fleet Success Company. With deep experience working alongside public sector and commercial fleet organizations, Marc focuses on helping fleets improve operational efficiency, right-size vehicle inventories, and leverage data to make smarter decisions. As host of the Fleet Success Show, he regularly interviews industry leaders and practitioners to share practical strategies that help fleet professionals solve real-world challenges. Tony Yankovich Fleet Industry Leader & Motor Pool Strategy Expert Tony Yankovich is a respected fleet industry professional known for his expertise in fleet operations, vehicle utilization strategy, and motor pool program development. Throughout his career, Tony has worked closely with organizations to design and implement shared vehicle programs that improve utilization, reduce unnecessary fleet ownership, and create more efficient transportation systems. His practical experience helping fleets transition from traditionally assigned vehicles to structured motor pool models has made him a trusted voice in modern fleet optimization. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213
In this episode, Matt Ford sits down with David Weingarden, Vice President of Concerts + Events at Z2 Entertainment, independent promoter, and chair of the Colorado Independent Venue Association, to unpack what it's really like fighting on the front lines of ticketing reform. From testifying before the U.S. Senate to experimenting with new tech stacks, David breaks down how independents can survive (and win) in a landscape dominated by monopolies and scalpers.Episode Time Stamps:(00:00) • Why This Conversation Matters(02:11) • Colorado Ticketing Bill & LobbyistsDavid's work on a Colorado bill modeled on Maine's, the governor's veto, and the lobbying imbalance: 4 on their side vs. 75 for the scalpers/secondary market.(06:36) • Getting Pulled Into DCHow David's relationships with Colorado senators and NIVA led to a last‑minute invite to testify at the Senate Commerce Committee.(08:50) • Inside the Senate HearingWho was in the room (Kid Rock, Live Nation, Ticket Policy Forum, senators), what written vs. spoken testimony looks like, and where most questions landed.(11:26) • Kid Rock, All‑In Pricing & Artist ControlHow Kid Rock helped push all‑in pricing into law, and why his focus now is artists having control over how tickets are priced and resold.(13:40) • Secondary Markets: Guardrails, Not a BanDavid/NIVA's stance: resale is fine, but the “wild west” isn't. Bots, unenforced laws, spec tickets, deceptive sites, and why fixing this at scale is hard.(16:06) • Bot Farms, Chargebacks & Who Eats the LossHow bot operations grab huge blocks of tickets, fail to move them, then charge back—leaving promoters on the hook for show costs with no clear path to recover.(21:16) • State vs Federal FixesWhy David sees more progress at the state level (Maine, Maryland, others) than in DC, and how scalper‑friendly bills keep popping up in statehouses.(25:01) • StubHub, “Just a Marketplace” & Open DistributionPushback on the “we're only a platform” line, the Aspen Live panel where StubHub took the heat, and the pros/cons of venues listing primary tickets on StubHub to undercut scalpers.(40:02) • Live Nation / Ticketmaster Monopoly TalkInitial reactions to the antitrust case update, David's view that Live Nation is a monopoly with deep vertical control, and how Ticketmaster's resale floors trap fans.(46:02) • Z2's Tech Stack & PrismWhy Z2 moved to Tixr from AXS, how Prism replaced scattered spreadsheets and calendars, and why open integrations (Tixr, ticketing, POS, Hive, etc.) matter so much to how they work.(56:55) • Prism Insights, Spotify Data & AIWhy Z2 decided to share their data into Insights, how David actually uses it (recent years, similar markets, sanity checks), and early moves into Spotify local‑listener data and AI‑driven prediction tools.(01:15:28) • The Bull Case for IndependentsOrganizing at every level: local (night mayors), state (SIVA), national (NIVA). Why showing up in policy conversations matters for a real seat at the table—and why David is still bullish on live music demand in a digital age.Please share this with anyone that might be interested in the topics, links below to subscribe and stay in the loop with the podcast and Prism:Subscribe hereMore on PrismFollow us on Instagram (@prismfm)Follow us on LinkedIn (here)Meet the Podcast Host/CEO of Prism -Matt FordOpening Music - Banana Bread - Layton.rx (Prism engineer!)
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Kevaughn Williams, Operations Manager at 360 Payments. Kevaughn underscores the importance of company culture in building a motivated, accountable team, highlighting how 360's values of transparency and peer-to-peer accountability support both employees and customers. The discussion covers practical strategies for automotive shops to protect themselves from payment chargebacks, with Kevaughn outlining red flags to watch for and offering tips to improve payment security. 00:00 "360 Culture and Leadership"04:28 "Honesty and Accountability Matter"08:13 "Impactful Workplace Culture Insights"11:16 "Towing Office Experience Reflection"14:50 Car Rental Customer Support Journey15:54 Rental Car Upgrade Mishap21:08 Mandatory Work Schedule Change24:40 Building Youthful Team for Success27:58 "Disney Trip as Life Milestone"28:40 Prioritizing People Over Business34:51 Preventing Text-to-Pay Fraud38:11 Fraud Awareness and Payment Precautions39:06 DocuSign ID and Card Verification44:24 Chargeback Fraud at Local Shop48:02 "High-Risk Account Threshold Explained"50:23 Transparency and Informed Decisions53:22 "David's CSP Concerns"56:19 "Buttoning Debate Unresolved"
In this powerful episode of The Fleet Success Show, Marc Canton sits down with Fleet Hall-of-Famer Steve Saltzgiver to tackle one of the most overlooked but critical areas in fleet: replacement planning. Steve shares jaw-dropping stories from his time leading Fortune 500 and government fleets, including how one change could have saved a company $800M. This episode explores why strategic fleet replacement is a fleet-wide performance driver, not just a financial issue. You'll hear about the ripple effects on technician staffing, spare ratios, maintenance costs, safety, and more. Key Takeaways Replacement is the “granddaddy” of all fleet processes, directly impacting every other aspect of fleet success, including technician staffing, space planning, and asset availability. Data-driven replacement decisions can yield millions in savings, and Steve shares how one fleet could have saved over $800M by adjusting its spare ratio. Fleet behavior is shaped by capital decisions. When budgets (not data) drive decision-making, safety and performance suffer. Analytics aren't enough if leadership won't act. Even when the math is clear, cultural resistance and short-term thinking can block progress. Chargebacks and lifecycle modeling are foundational tools for justifying replacements and funding future ones. Speaker Bios Steve Saltzgiver A Fleet Hall-of-Famer and former executive with both government and private sector fleets, Steve has turned around some of the most complex fleet operations in the country. He now serves as a senior fleet consultant with RTA, helping clients tackle issues from asset planning to culture transformation. Marc Canton VP of Product and Consulting at RTA: The Fleet Success Company, Marc brings deep expertise in fleet operations, leadership, and performance coaching. He co-hosts The Fleet Success Show and leads strategy for RTA's software and consulting offerings. Looking to take the next step to fleet success? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. Request your free (yes, really, free!) copy here: https://rtafleet.com/resources/fleet-success-playbook?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213 Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers: https://rtafleet.com/book-a-demo?utm_source=simplecast&utm_medium=footer_notes&utm_campaign=episode_213
In this episode of One Vision — FinTech Fuse podcast, Theodora Lau and Jas Randhawa discuss the Universal Commerce Protocol (UCP) and implications for agentic commerce. They explore the challenges of chargebacks, the need for regulatory clarity, and the importance of consumer independence in the evolving landscape of e-commerce. While adoption is likely to grow, major risks include consumer manipulation, monopolistic outcomes, and the amount of personal data agents may require (buying, browsing, health, and other patterns), increasing privacy and security concerns. Now is the time to engage with policymakers and advocate for regulatory clarity and for the well-being of consumers. 00:00 Welcome Back to One Vision + Introducing Jas Randhawa (StrategyBRIX)01:10 What Is the Universal Commerce Protocol (UCP)? The Big Picture03:27 How UCP Works: Product Cataloging for AI Shopping Agents07:05 KYA (Know Your Agent): Identity, Authorization & Trust08:58 Chargebacks in Agentic Commerce: Who's Liable When Things Go Wrong?12:02 Fraud Detection Breaks: Geolocation, New Signals & Re-Engineering Controls13:44 Agent Independence & Consumer Protection: Bias, Collusion, and Oversight Gaps21:28 Regulatory Clarity (or Lack Thereof): The ‘Wild West' Phase + T&Cs Reality28:06 Time to Get Ready: Travel Use Cases, Audit Trails, and Dispute Proof33:26 Sanctions, VPNs, and High-Velocity Agent Behavior: Financial Crime Risks37:12 Are We Too Early? Will Consumers Adopt—and at What Cost?42:59 Privacy, Data Control & The Need for Neutral Standards Bodies (Wrap-Up)47:45 Final Thoughts#AI #AgenticCommerce #UCP #Agents #Fintech Hot take: ”The amount of information this agent now needs to have about me is shocking and it scares me a little bit because you're talking about buying patterns, browsing patterns, sleeping patterns, health pattern. For this agent to be really effective, it just needs to know everything that's in my head, right? It's gonna be very effective, but that's again, a major risk because no one's watching out for the consumer.”Hot take: “ The future of this world is unfortunately not you or me. It's a lot of these younger kids, their ecosystem is a lot different. These products are being designed for them."More about our guest
In this episode of One Vision — FinTech Fuse podcast, Theodora Lau and Jas Randhawa discuss the Universal Commerce Protocol (UCP) and implications for agentic commerce. They explore the challenges of chargebacks, the need for regulatory clarity, and the importance of consumer independence in the evolving landscape of e-commerce. While adoption is likely to grow, major risks include consumer manipulation, monopolistic outcomes, and the amount of personal data agents may require (buying, browsing, health, and other patterns), increasing privacy and security concerns. Now is the time to engage with policymakers and advocate for regulatory clarity and for the well-being of consumers. 00:00 Welcome Back to One Vision + Introducing Jas Randhawa (StrategyBRIX)01:10 What Is the Universal Commerce Protocol (UCP)? The Big Picture03:27 How UCP Works: Product Cataloging for AI Shopping Agents07:05 KYA (Know Your Agent): Identity, Authorization & Trust08:58 Chargebacks in Agentic Commerce: Who's Liable When Things Go Wrong?12:02 Fraud Detection Breaks: Geolocation, New Signals & Re-Engineering Controls13:44 Agent Independence & Consumer Protection: Bias, Collusion, and Oversight Gaps21:28 Regulatory Clarity (or Lack Thereof): The ‘Wild West' Phase + T&Cs Reality28:06 Time to Get Ready: Travel Use Cases, Audit Trails, and Dispute Proof33:26 Sanctions, VPNs, and High-Velocity Agent Behavior: Financial Crime Risks37:12 Are We Too Early? Will Consumers Adopt—and at What Cost?42:59 Privacy, Data Control & The Need for Neutral Standards Bodies (Wrap-Up)47:45 Final Thoughts#AI #AgenticCommerce #UCP #Agents #Fintech Hot take: ”The amount of information this agent now needs to have about me is shocking and it scares me a little bit because you're talking about buying patterns, browsing patterns, sleeping patterns, health pattern. For this agent to be really effective, it just needs to know everything that's in my head, right? It's gonna be very effective, but that's again, a major risk because no one's watching out for the consumer.”Hot take: “ The future of this world is unfortunately not you or me. It's a lot of these younger kids, their ecosystem is a lot different. These products are being designed for them.”More about our guest
More ways to pay = more money in your business. ACH payments lower processing fees, reduce chargebacks, retain clients longer, strengthen your checkout, and handle recurring billing or subscriptions with ease.In this episode Maria busts the myths: ACH is no longer slow, clunky, or outdated—modern ACH is fast, reliable, and cost-effective. She walks through the top benefits of offering ACH and gives you 4 quick steps to start accepting ACH on your cart, so you can set it up fast and start winning on all fronts.From understanding why ACH works for ecommerce, B2B, and high-ticket transactions, to actionable tips for optimizing your payment stack, this video gives you everything you need to improve your customer offering and grow your revenue.
Dylan Syer speaks publicly for the first time about the high-profile accusations that upended his life, including allegations of fraud, identity theft, and grand larceny stemming from his work as a celebrity personal shopper. Prosecutors claimed Dylan used access to clients' finances to make unauthorized luxury purchases, accusations he firmly denies. In this episode, Dylan explains what he says really happened, how the charges caused his business to collapse overnight, and what it was like being sent to Rikers Island while fighting to clear his name. He also opens up about the emotional toll of the case, navigating the criminal justice system, and ultimately being sentenced to one year of weekends at Rikers — a punishment that kept him trapped between freedom and incarceration. _____________________________________________ #RikersIsland #PrisonStories #TrueCrimePodcast #CelebrityLifestyle #LifeAfterPrison #JusticeSystem #RedemptionStory #lockedin _____________________________________________ Thank you to AVA & GOLD DROP SELTZERS for sponsoring this episode: AVA: Take control of your credit today. Download the Ava app and when you join using my promo code LOCKEDIN, you'll get 20% off your first year—monthly or annual, your choice. _____________________________________________ GOLD DROP SELTZERS: Head to https://www.thedryoak.com/ and use promo code LOCKEDIN at checkout for 10% off your order. _____________________________________________ Connect with Dylan Syer: Instagram: @SireConsultant TikTok: @SireConsultant _____________________________________________ Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ _____________________________________________ Shop Locked In Merch: http://www.ianbick.com/shop _____________________________________________ Timestamps: 00:00 Police Raid, Fraud Charges, and Everything Falling Apart 01:55 Dylan Sire's Case: The Allegations and Why This Story Matters 02:59 Childhood, Family Values, and Early Influences 05:53 Discovering Luxury Fashion and the High-End World 09:47 Breaking Into High-End Sales and Designer Retail 14:12 Launching His Own Boutique and Becoming an Entrepreneur 22:14 Building a Celebrity Personal Shopper Business 27:47 Industry Shifts, Competition, and Cracks in the Model 33:53 Big Clients, Luxury Spending, and How the Business Worked 38:18 Financial Pressure, Business Trouble, and Legal Red Flags 42:38 Account Freezes, Chargebacks, and Sudden Collapse 47:17 Arrest, Booking, and Arrival at Rikers Island 54:00 Inside Rikers Island: Survival, Fear, and Reality 01:01:56 Bail, Media Attention, and Public Fallout 01:09:01 Court Proceedings, Charges, and Legal Strategy 01:16:20 Sentenced to Weekends at Rikers: How It Worked 01:23:30 Relationships, Trust, and Personal Consequences 01:32:00 Rebuilding After the Case: Frugality, Growth, and Lessons Learned 01:36:00 Final Reflections, Accountability, and Moving Forward Learn more about your ad choices. Visit megaphone.fm/adchoices
Chargebacks are one of the biggest hidden revenue killers for merchants—and most businesses are still fighting them the hard way.In this episode of The Biz To Biz Podcast, host Allen Kopelman sits down with Roenen Ben-Ami, Co-Founder of Justt, to break down how AI and automation are transforming the chargeback and dispute management process.Roenen shares how Justt helps merchants recover lost revenue, reduce operational friction, and gain better visibility into their payment disputes—without adding more complexity to their workflows. From scaling fintech solutions to navigating the evolving payments ecosystem, this conversation dives deep into what modern businesses need to know to protect their bottom line.
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv. Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem. In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits. What you'll learn: How holiday transaction volume shifts during Cyber Week and how shopper behavior impacts payment performance How to stress test your payments stack to avoid downtime, latency, and soft decline spikes How to minimize false declines while strengthening fraud controls Which fraud tactics will escalate this season and how to prepare ahead of time How to prevent the January and February chargeback hangover that follows holiday peaks Presentations by Justin Clements, Steve Marshall and Paul Smith
Welcome to day 5 of the 12 Days Of Big Business! Britt is going there today and she's not holding back. She's calling out the scammers and the thieves who use chargebacks. A major issue in ecommerce, chargebacks are causing immense grief for businesses who barley have any opportunity to fight back. Listen for today's code word and enter on the NOVA WIN PAGE. The more code words you find, the more entries you have, the more chances you have to win the BIG BUSINESS CHRISTMAS BUNDLE.It’s simple: Listen daily to each new episode Find the code word Enter on the NOVA WIN PAGE Featuring prizes from:FaytLUSHSundae BodyThe Breakout HackBouf HaircareRuss EnergyFunday Natural SweetsAl.ive BodyDon’t miss a day, don’t miss a code word, and don’t miss your chance to finish the year with a win this Christmas. LINKS Follow Britt on: Instagram - @brittney_saunders Instagram - @bigbusiness_podcast TikTok - @brittney_saunders YouTube - Brittney Saunders - Fayt The Label Check out FAYT The Label HERE. Purchase my book "Just Getting Started" HERE CREDITSHost: Brittney Saunders. Senior Producer: Xander CrossManaging Producer: Ricardo Bardon Find more great podcasts like this at novapodcasts.com.au and follow Nova Podcast's Instagram @novapodcastsofficialSee omnystudio.com/listener for privacy information.
In this episode, we dive into the silent profit killer known as friendly fraud and chargebacks. Simon Wijckmans, Founder and CEO of cside, shares how these false chargebacks risk your margins and payment accounts. He explains what friendly fraud is, why it's so hard to fight, and how client-side security intelligence, combined with new programs like Compelling Evidence V3, can drastically reduce fraudulent chargebacks and potentially save your business from losing its payment processor.Topics discussed in this episode: What is friendly fraud.How bad actors use it for profit. Why payment issuers make it easy for customers to file chargebacks. The hidden costs of fighting chargebacks. What volume of chargebacks constitutes a high-risk vendor and jeopardizes a payment account. Why gathering intelligence from the browser is critical for security and fraud prevention.Links & Resources Website: https://cside.com/LinkedIn: https://www.linkedin.com/in/wijckmans/X/Twitter: https://x.com/SimonWijckmansGet access to more free resources by visiting the show notes at https://tinyurl.com/td78au49______________________________________________________ LOVE THE SHOW? HERE ARE THE NEXT STEPS! Follow the podcast to get every bonus episode. Tap follow now and don't miss out! Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/ Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak Partner with us: https://ecommercecoffeebreak.com/partner-with-us/
Cash flow should never hinge on a silent algorithm. We sit down with Lissa Fryxell from Easy Pay Direct to unpack the decision most founders make by default—aggregator versus dedicated merchant accounts—and why that single choice can determine whether your payouts keep flowing during spikes, launches, and headline shocks. Lissa shares the jaw-dropping story of a small business owner who ran one legitimate high-ticket transaction and lost access to $93,000 for more than a year, then breaks down how to prevent that scenario with smarter underwriting and proactive risk design.We get practical about building a checkout that actually grows revenue. From one-click upsells and cross-sells to subscriptions and wallets, Lissa explains how to increase conversion and average order value without adding friction. She also weighs the tradeoffs of Buy Now, Pay Later and shows where it lifts sales versus where it can siphon off valuable upsell moments. If you run on Shopify, you'll hear the real limits of aggregator-based payments during product launches and seasonal surges—and the alternative integrations that preserve control, support high-risk categories, and keep you as the merchant of record.Chargebacks, holds, and mystery fees don't have to be a cost of doing business. Learn the simple fixes that reduce disputes—clear statement descriptors, accessible support, and visible refund policies—plus how to use alerts and response windows to win more cases. We even share a quick way to calculate your true effective rate and decide when it's time to negotiate or switch. If e-commerce growth is your aim, treat payments as a revenue system, not just a cost center.Enjoyed the conversation? Follow the show, share this episode with a founder who needs a payments tune-up, and leave a quick review to help more builders find us.Ready to scale your Amazon business? Click here to book a strategy call. https://calendly.com/firingtheman/amazon Support the show
This week on Thanks for Visiting, we're diving deep into a topic no host wants to deal with—but every host needs to understand: chargebacks.Whether you've faced one before or you're hearing the term for the first time, this episode will equip you with the knowledge to protect your business from costly disputes. We're breaking down what a chargeback is, why it happens, and the difference between when an OTA is the merchant of record and when you are.We'll share:Real-world scenarios where chargebacks occur (including Sarah's firsthand story)9 practical prevention strategies to deter fraud and false disputesHow to set up guest agreements, SOPs, and red-flag awarenessThe reality of winning a chargeback—and why you should always tryWhy this shouldn't stop you from diversifying your booking platformsFrom spotting last-minute fraud attempts to resolving guest conflicts before they escalate, this episode is your playbook for keeping more of your hard-earned revenue where it belongs—in your pocket.Resources Mentioned in this Episode:Stripe – Payment processor used for direct bookings and OTAs like Vrbo and Furnished Finder.Furnished Finder – A popular platform for finding mid-term tenants.Mentioned in this episode:Minoan | Visit MinoanExperience.com and tell them TFV sent you!Booked & Profitable Boot Camp | Get on the waitlist now at thanksforvisiting.com/waitlistBooked & Profitable Boot Camp | Get on the waitlist now at thanksforvisiting.com/waitlistBooked & Profitable Boot Camp | Get on the waitlist now at thanksforvisiting.com/waitlist
In this episode, we explore how chargebacks hurt online businesses and what smart store owners are doing to fix this problem. Chargebacks mean lost money, wasted time, and damage to your reputation with payment companies. Our guest Conor Lyden, founder and CEO of Trustap, shares how his company helps online stores fight fraud and secure payments. He explains how one simple solution can replace multiple expensive tools while saving businesses thousands of dollars every month. Topics discussed in this episode: Why a ticket scam led to building a global fintech solution. How Trustap protects e-commerce brands from chargebacks. Why chargebacks hurt more than just your wallet. How becoming merchant of record removes liability and tax stress. What makes Trustap a one-stop checkout plugin. Why some brands see up to 18% more profit with Trustap. How Trustap helps brands expand globally without local setup. What merchants miss when calculating real transaction costs. Why high-volume vs. high-ticket stores benefit differently. How onboarding takes just hours, not days. Links & Resources Website: https://www.trustap.com/ Shopify App Store: https://apps.shopify.com/trustap LinkedIn: https://www.linkedin.com/in/conor-lyden-442621b1/ X/Twitter: https://x.com/trustappayments Get access to more free resources by visiting the show notes athttps://tinyurl.com/bdk3buarMORE RESOURCES Subscribe to our FREE Newsletter: https://newsletter.ecommercecoffeebreak.com/ Free Store Optimization Beginners Guide: Instant PDF Download!
Ben Bridwell is the President of Chargebacks911. Chargebacks911 specializes in helping businesses manage and prevent chargebacks, which are forced reversals of customer transactions by their banks. They offer a range of services, including identifying the root cause of chargebacks, helping merchants fight illegitimate chargebacks, and providing tools for chargeback prevention. In this Restaurant Unstoppable Network workshop, Ben will take us through the 5 major keys to understanding how chargebacks work and just how you can prevent the fraudulent cases. If you'd like to work with Chargebacks911, please use our affiliate link: https://www.restaurantunstoppable.com/cb911 -OR- email Eric for a personalized introduction! eric@restaurantunstoppable.com Join the Restaurant Unstoppable Network TODAY! Restaurant Unstoppable - EVOLVE! - Eric of Restaurant Unstoppable is now taking consultation and coaching calls! Book a consultation today! Schedule your call to become UNSTOPPABLE! Check out the website for more details: https://www.restaurantunstoppable.com/evolve Today's sponsors: Marqii - Marqii helps restaurants manage online listings, menus, and reviews from one platform. It saves time, improves SEO, ensures menu accuracy across channels, and boosts customer trust. With automated updates and reputation management, Marqii streamlines digital presence and enhances discoverability. All listeners get 15% off the sticker price of any Marqii package - that's more than a month free! Only when you use our links: http://www.restaurantunstoppable.com/Marqii Franchise Law Solutions - Thinking about franchising your restaurant? Success doesn't have to mean 100 units overnight. With the right plan, you can build a profitable, local or regional franchise brand. The team at Internicola Law Firm — franchise lawyers and franchise development experts — will show you how. Visit www.franchiselawsolutions.com. Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. Let's make 2025 the year your restaurant thrives. Guest contact info: Website: https://chargebacks911.com Affiliate link: https://www.restaurantunstoppable.com/cb911 Contact Eric for a personalized introduction: eric@restaurantunstoppable.com Thanks for listening! Rate the podcast, subscribe, and share! We are on Youtube: @RestaurantUnstoppable
Chargebacks are evolving—and if you're selling merchant services, underwriting accounts, or handling compliance, you need to be ahead of the curve. In this episode, James Shepherd interviews Scott Adams, one of the industry's leading experts on chargeback management and Visa's new VAMP program. Scott offers a clear breakdown of what VAMP means for ISOs, processors, and merchants, and how to prepare for what's coming next. Then, Rich Norton shares sales strategies from the field, and Patti Murphy joins James for Today in Payments, covering key developments in stablecoin, Fed payments, and more.
In this episode, we will dive into the often-overlooked but critical topic of managing disputes and chargebacks. These financial leaks can quietly chip away at your profits if you're not prepared. Shannon is sharing tactical, actionable steps to build solid systems for handling refunds, disputes, and chargebacks with confidence. You'll hear why documenting everything is non-negotiable and how to compile strong evidence to support your case. We'll also talk about the importance of standing firm on your policies, because being generous doesn't mean being a doormat. Tune in to learn how to protect your revenue and scale your business without leaving money on the table. What you'll hear in this episode: [0:45] The Impact of Small Leaks in Your Business [1:50] Handling Disputes and Chargebacks [3:50] Creating a Dispute Response Framework [4:30] Real-Life Example of a Dispute [8:10] Importance of Enforcing Policies [11:25] Conclusion and Power Sessions Learn more about our CFO firm and services: https://www.keepwhatyouearn.com/ Connect with Shannon: https://www.linkedin.com/in/shannonweinstein Watch full episodes: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ Follow along on IG: https://www.instagram.com/shannonkweinstein/ The information contained in this podcast is intended for educational purposes only and is not individual tax advice. We love enthusiastic action, but please consult a qualified professional before implementing anything you learn.
Send us a textTalking about credit/debit card disputes and chargebacks.Probably you don't want to. For good reason. One estimate is that there were $62.5 billion in chargebacks in 2023.And at most credit unions every chargeback or dispute involves a lot of staff time. It's an expensive matter and it is often profoundly irritating to members - at least some of whom decide to change FIs as a result.More worrisome is that increasing numbers of Americans file disputes, often just as a way to get an easy $50 or $100 back in their own pocket. Lots of disputed charges are simply fraudulent.Enter Casap, which automates the dispute process and in the process resolves cases much faster and at dramatically lower costs. Casap CEO and co-founder Shanthi Shanmugam is on the show to talk about the 21st century way to handle disputes.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com And like this podcast on whatever service you use to stream it. That matters. Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
“There are two biggest buckets of cost in any fleet: your people and your assets. If you're not managing both with strategy, you're leaking efficiency.”In this consulting-centric episode, Marc Canton and Steve Saltzgiver give listeners an inside look at the real issues fleet organizations are asking RTA for help with — and the critical ones they aren't asking about but should be.From right-sizing analyses and facility planning to VMRS codes and preventive maintenance workflows, this episode reads like a checklist of where modern fleets are succeeding... and where they're falling behind. Steve breaks down how fleets can turn reactive problems into proactive strategies by investing in policies, proper documentation, and performance benchmarking.Whether you're a fleet manager dealing with staffing shortages or a city agency unsure if your shop still fits your growing fleet, this episode is packed with practical guidance and candid consulting insights that will help you run a more efficient, effective operation.Key Takeaways:Most Requested Projects: Best practice assessments, staffing studies, facility reviews, right-sizing analysis, and cost of service evaluations. Right-Sizing Always Pays Off: These projects consistently deliver ROI by helping fleets identify and reduce excess or underutilized assets. Facility Assessments Are Rising: Growing fleets are struggling with outdated bays, cramped layouts, and missing the mark on equipment needs. Underutilized Tools: Many fleets still lack documented workflows, up-to-date policy manuals, and clean, lean shop environments. Preventive Maintenance Process Is Key: PM efficiency depends on prep work — staging parts, tools, and task flow to avoid tech downtime. Chargebacks and Data Visibility Drive Better Behavior: Transparent cost allocation policies can improve operator stewardship and accountability.Marc CantonProduct leader at RTA and seasoned fleet consultant, Marc combines 20 years of fleet management experience with a sharp eye for software design and operational strategy. He's passionate about helping fleets modernize.Steve SaltzgiverFleet Hall of Famer and consulting guru, Steve brings decades of experience across public, private, and federal sectors. Known as the “Fleet Whisperer,” his insights drive transformation from the shop floor to the boardroom.
What really happens when a client calls their bank and says they didn't get the legal services they paid for?In our upcoming episode, Emery Wager sits down with Amos Chapman, and the duo dives deep into one of the most misunderstood and often frustrating financial challenges law firms face: chargebacks.Check out some of Confido Legal's resources below: - Chargeback Checklist- What Happens if a Law Firm Refunds a Credit Card Payment with a Check?
The Trump administration promised to strip transportation regulations if it doesn't hurt safety – and that effort appears to have begun. Also, SuperRigs kicks off Thursday, May 29 in Atlanta. Then, many people don't know what cabotage is, but it's an important issue that can affect the rates you get. And fewer loads and more trucks are being seen on the spot market for week 20. 0:00 – Effort to cut regulations is underway, in a big way 10:05 – SuperRigs is this weekend – here's what you can expect 24:32 – Cabotage – what it is and why you should care 39:32 – Truckstop says fewer loads on the roads this week
Let's give a "thank you" to Bryce for joining us on Biz To Biz Podcast! Connect with Bryce: https://www.linkedin.com/in/bryce-van-de-moere-esq-04703b23/#marketingstrategy #podcast #b2b Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications! Follow Us On These Social Media Platforms
Let's give a "thank you" to Bryce for joining us on Biz To Biz Podcast! Connect with Bryce: https://www.linkedin.com/in/bryce-van-de-moere-esq-04703b23/#marketingstrategy #podcast #b2b Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications! Follow Us On These Social Media Platforms
Today's guest is Matt DeLauro, President at SEON Technologies. SEON is a global provider of fraud prevention solutions, leveraging advanced AI and machine learning to help businesses identify and mitigate fraud throughout the customer journey. Matt joins us on today's show to discuss how SEON is tackling the challenges of modern fraud prevention in an increasingly digital world. Matt shares insights on the limitations of legacy systems and the complexities of data aggregation as fraud threats grow more sophisticated. He explains how “fraud as a service” is making cutting-edge fraud prevention tools more accessible to businesses of all sizes. Matt also discusses the importance of “shifting left” in fraud detection, balancing customer experience with security, and how dynamic friction strategies play a pivotal role in preventing fraud without disrupting user experience. Finally, we explore the role of dynamic arguments in mitigating chargebacks and the differing fraud prevention strategies between retail and financial services. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast! This episode is sponsored by SEON. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Let's give a "thank you" to Bryce for joining us on Biz To Biz Podcast! Connect with Bryce: https://www.linkedin.com/in/bryce-van-de-moere-esq-04703b23/#marketingstrategy #podcast #b2b Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications! Follow Us On These Social Media Platforms
Fraudology is presented by Persona.In this week's fraud news roundup on the Fraudology Podcast, host Karisse Hendrick delivers critical updates and insights for the e-commerce and fraud prevention community. The episode begins with important clarifications on Visa's Acquiring Monitoring Program (VAMP), detailing how refunds and post-authorization fraud decisions can impact merchants' scores. Karisse then dissects Stripe's controversial new chargeback fee structure, which introduces an additional $15 charge for disputing chargebacks. This change raises important questions about Stripe's incentives and could have significant financial implications for merchants using their platform.The podcast also covers a major legal development involving Chargebacks911, with CEO Gary Cardone facing RICO allegations for alleged systematic racketeering and deceptive practices. Karisse provides valuable context on the company's history of regulatory issues and discusses the potential industry-wide impact of this case. She then alerts listeners to a new scam spreading in India that exploits banks' "call me with my code" option for one-time passwords, allowing scammers to intercept OTPs through clever call merging tactics. The episode concludes with an update on Telegram founder Pavel Durov's ongoing investigation in France, exploring the broader implications for content moderation and tech company accountability in the fight against online fraud and illegal activities.Don't miss this opportunity to arm yourself with the latest knowledge in the ongoing battle against online fraud – tune in now and take your fraud prevention strategy to the next level.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
00:00 Introduction03:12 The Impact of Chargebacks on Businesses08:57 The Nature of Chargeback Fraud11:53 Strategies for Preventing Chargebacks18:03 Building a Robust Data Infrastructure35:07 Evaluating Technology Investments40:12 Personal Branding and Business Identity44:16 Cross-Company Networking for Leaders48:20 Understanding Lifetime Value (LTV) in Business54:50 The Uncertainty of Future Consumer Behavior58:04 The Impact of Disruption on Business Models01:06:55 Innovating Product Offerings for Families01:09:48 The Future of SaaS Pricing and Value01:16:24 Building Custom Software for Unique Business Needs01:22:32 Understanding Profit Models and Customer Acquisition Costs01:28:05 The Dynamics of Consumables vs. Hard Goods01:37:22 Competitive Advantages in E-commerceOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUwPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://www.sarasanalytics.com/?utm_source=podcast&utm_medium=podcast&utm_campaign=operators+podcast&utm_id=9operatorChargeflow.https://www.chargeflow.io/operatorsSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators
Learn how to sponsor the Seven Figure Medicare Agent Summit:https://sevenfiguremedicareagentsummit.com/In this podcast episode, Glen Shelton and I dive into the secrets of maintaining super high client retention while avoiding costly chargebacks. We break down proven strategies, best practices, and insider tips to help you build long-term relationships and protect your earnings. Don't miss this valuable conversation packed with actionable insights!Gets Leads from Lead heroes here: https://leadheroes.com/Learn more about getting your own VA with Hire Heroes here: https://app.hireheroes.com/signup?fpr=christian43Join our free private Facebook group for insurance agents: https://www.facebook.com/groups/551409828919739/Get access now to 7 Figure Medicare University:Lifetime access:https://sevenfigureu.com/ Welcome to the Christian Brindle channel brought to you by Christian Brindle & Christian Brindle Insurance Services. This channel is here for the sole purpose of bringing training, tips, success stories, and personal development from Christian Brindle. Christian is a published author, hosts the ever popular Everything Medicare Podcast, and made six figures in the Medicare business by the time he was 25 years old.
Today we look at an old and very true saying: It's not about the money you make, but about the money you KEEP. There's an old joke about a guy who loses money on every sale, but, he says, “I make it up in volume.” We're not talking about back ends or affiliate sales here. Things can go sideways in your business if you're not making enough sales, or your profit margins are too small. Or upside down, like the guy in the joke. But you've got an even a bigger problem even if you're making enough sales and your margins are good—but the sales don't stick. When people decide they don't want what they bought, you've got tons or refunds. Maybe even chargebacks. So here's the thing we're going to focus on today: You only keep the money you make when the customer decides to KEEP what they bought from you. And we'll really dig into how to keep more money by reducing or eliminating refunds and chargebacks. Recap of what we talked about: In Section 1, we talked about why buyer's remorse happens. We learned about the dopamine drop—a chemical crash that happens after the excitement of buying fades. We also saw some surprising stats—42% of Americans regret their purchases, and 74% regret online buys. We explored the reasons behind this regret, from impulse buying to fear of being scammed. In Section 2, we looked at how to use emails to reduce buyer's remorse. We talked about the importance of timing, starting with the “ownership” email within two hours of purchase. We discussed how to use small wins, social proof, and progress markers to keep customers engaged. And we covered the importance of building community by day five. In Section 3, we focused on the words you use after someone buys. We learned how small language changes—like replacing “purchase” with “access”—can shift the focus to value instead of cost. We talked about using implementation language to guide customers toward action. And we explored how ownership language and progress messaging work together to build confidence and satisfaction. When you put all of these strategies together, you create an experience that keeps customers happy and engaged. And that's how you can stop refunds and chargebacks before they even start. Download.
The beneficial ownership information reporting mandate is off – again – despite action at the Supreme Court. We'll have an update. Also, as more states legalize marijuana, the demand for trucks to haul those loads increases. Then, how do you handle a carrier who is slow to pay or hits you with chargebacks? And OOIDA tour truck driver Marty Ellis is hearing about how long brokers expect you to sit at the loading dock before they pay you for detention time. 0:00 – Beneficial ownership information mandate is off again 09:46 – The ins and outs of hauling marijuana 24:24 – Dealing with a slow-pay, no-pay carrier 39:23 – Detention time, detention pay on truckers' minds
In today's podcast, we have the CEO of Disputifier, Mark Wagner! We speak about chargebacks and FTC's new "Click To Cancel" rule. Enjoy! Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications! Follow Us On These Social Media Platforms
In today's podcast, we have the CEO of Disputifier, Mark Wagner! We speak about chargebacks and FTC's new "Click To Cancel" rule. Enjoy! Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications! Follow Us On These Social Media Platforms
Today's episode is pretty damn fascinating. Jaime Bell is a lawyer who knows her sh*t, let me tell ya. We talk about… ➡️ Non-negotiable contracts you need to be using that you're … not. ➡️ Things that need to exist on your website that will cost you $500 if you don't have ‘em ➡️ How to avoid chargebacks ➡️ What your options are if you find out someone's stealing your content …and so much more.
In this episode of the daily mastermind, George Wright III talks with Colton Page, Chief Sales Officer and co-owner of PlatPay, about the intricacies of the payment processing industry. They discuss Colton's transition from door-to-door sales to leading a merchant processing company that has handled over a billion dollars in transactions. Key topics include the importance of understanding the payment landscape, creating redundancy in banking, fraud prevention, and staying updated with rapid technological changes. Additionally, they delve into Payment Cowboys, a niche initiative aimed at bringing transparent and tailored payment solutions to the Western and cowboy communities. 00:39 Colton Page's Background and PlatPay Overview02:41 Journey from Door-to-Door Sales to Chief Sales Officer04:35 The Importance of Sales Skills for Entrepreneurs10:17 Building PlatPay and Differentiating in the Market12:28 Understanding Banking Redundancy in Merchant Processing16:08 The Pitfalls of Relying Solely on Stripe17:06 Dealing with Chargebacks and Fraud19:15 Adapting to Rapid Changes in FinTech21:33 Introducing Payment Cowboys24:11 Balancing Growth and Client Relationships29:13 Future Goals and Vision Thanks for listening, and Please Share this Episode with someone. It would really help us to grow our show and share these valuable tips and strategies with others. Have a great day. George Wright III“It's Never Too Late to Start Living the Life You Were Meant to Live”FREE Daily Mastermind Resources:CONNECT with George & Access Tons of ResourcesGet access to Proven Strategies and Time-Test Principles for Success. Plus, download and access tons of FREE resources and online events by joining our Exclusive Community of Entrepreneurs, Business Owners, and High Achievers like YOU.Join FREE at www.JoinTheEvolution.comAbout GUEST:Colton PageColton Page is the Chief Sales Officer and Co-owner of PlatPay, a leading merchant processing company with over 20 years of experience and more than $1 billion in transactions. Known for his resilience and hands-on leadership, Colton's journey began in door-to-door sales, where he honed his skills in communication, discipline, and relationship-building. With a dual bachelor's degree in International Business and Finance, Colton has been instrumental in driving innovation and growth at PlatPay, including creating niche solutions like Payment Cowboys. Passionate about adding value and fostering genuine connections, Colton is committed to helping businesses thrive in an ever-evolving marketplace.Guest Resources:Website: https://www.platpay.com/Facebook: https://www.facebook.com/p/PlataPay-61559829641515/Instagram: https://www.instagram.com/platpay/Linkedin: https://www.linkedin.com/company/platpayAbout George Wright III:George Wright is a Proven, Successful Entrepreneur- and he knows how to inspire entrepreneurs, companies, and individuals to achieve Massive Results. With more than 20 years of Executive Management experience and 25 years of Direct Marketing and Sales experience, George is responsible for starting and building several successful multimillion-dollar companies. He started at a very young age to network and build his experience and knowledge of what it takes to become a driven and well-known entrepreneur. George built a multi-million-dollar seminar business, promoting some of the biggest stars and brands in the world. He has accelerated the success and cash flow in each of his ventures through his network of resources and results driven strategies. George is now dedicated to teaching and sharing his Prosperity Principles and Strategies to every Driven and Passionate Entrepreneur he meets. His mission is to Empower Entrepreneurs Globally to create Massive Change and LIVE their Ultimate Destiny.
Curious how to tackle the toughest challenges in your Airbnb or short-term rental business? In this episode, I'm joined by Kara Margraf, a nurse-turned-condo owner, who shares her inspiring journey from discovering the magic of Gulf Shores, Alabama, to navigating the highs and lows of vacation property ownership. Kara's story is packed with real-world lessons that every Airbnb host and short-term rental owner needs to hear. From a difficult chargeback battle to crucial financial and legal hurdles, Kara reveals the essential strategies that helped her protect her business. Her secret weapons? Clear policies, rock-solid documentation, and a commitment to authentic hosting that builds trust and creates unforgettable guest experiences. But that's just the beginning. Kara also pulls back the curtain on how she balances family life while running her short-term rental business. We discuss the power of building a reliable team and how communication and systems are the secret sauce to a smooth operation. Whether you're launching your first Airbnb or scaling your short-term rental empire, this episode is a goldmine of actionable tips, inspiring stories, and expert advice. Don't miss out on the chance to learn from Kara's invaluable experience. Tune in now and get ready to level up your short-term rental success! HIGHLIGHTS AND KEY POINTS: [02:05] A short introduction about our guest Kara Margraf [03:32] How Kara got started and how she selected her market [10:10] The challenges Kara faced in her journey as a short-term rental host and how she navigated them [14:15] Kara shares her experience and thoughts on genuine hosting and how it is vital for building strong guest relationships and a positive experience [20:15] The value of building systems and a reliable team around your short-term rental business [24:01] Kara shares her experience dealing with a chargeback issue as a short-term rental host [33:05] The serious issue of chargebacks and fraudulent activity that can happen in the short-term rental industry [36:26] The importance of maintaining professional standards and implementing security measures [38:26] Kara discusses the challenges and dynamics of running a business with her spouse [44:28] The lightning round Golden Nuggets: “Don't go into it if you think that it's going to do it by itself. You have to have a heart for taking care of people.” “My biggest piece of advice is learning to host your guests. It doesn't happen overnight. You're not going to do it perfectly from the beginning. You're going to do your absolute best.” “Surround yourself with a good group of people.” Enjoyed the show? Subscribe, Rate, Review, Like, and Share!
Welcome to Boostly Podcast Episode 755. stayfi.com/boostly Discount code: BOOSTLY https://www.hostfully.com/boostly/ In this episode of the Boostly podcast, host Liam interviews Chris from Yapstone about the importance of using effective payment solutions for short-term rentals. Yapstone offers dedicated payment management services designed specifically for short-term rental businesses. Chris explains the benefits of using Yapstone, including easier onboarding, faster fund release, and specialized expertise in managing chargebacks and security deposits. They discuss the evolution of payment methods, the significance of cash flow management, and best practices for handling financial transactions in the hospitality industry. Chris also shares insights into their partnership with property management software and offers advice on choosing the right payment provider. The episode ends with Chris sharing his personal mantra: 'Life is a marathon, not a sprint.' www.yapstone.com www.holidayrentpayment.eu www.vacationrentpayment.com https://Boostly.co.uk https://Boostly.co.uk/5steps https://instagram.com/boostlyuk https://Boostly.co.uk/podcast
In this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show.Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implementing digital authorization solutions.In this episode, you'll learn about:What are the essential fraud prevention tools?The importance of 3D Secure technology.How can hotels reduce credit card processing fees and streamline their payment processes using e-commerce merchant IDs? The practical tips for hoteliers to protect their revenue.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/theresaellsworth/Sertifi: https://corp.sertifi.com/For full show notes head to: https://themodernhotelier.com/episode/111Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...
Today's expert guest is Keith Brady. Owner of Florida Vacation Rental Law, he's Florida's leading authority on vacation rentals. Keith has dedicated his career to the vacation rental industry and offers counsel to governments, businesses, and individuals.Keith's here to give us the cold hard facts about vacation rental chargebacks. The truth is, you're very likely to be at risk! More truths? Chargebacks are a scam. They make us feel powerless. They force us to question the good in the world. They make us mad! But – they can also be avoided. And we even have a few useful steps to take after experiencing a vacation rental chargeback.Keith walks us through several useful steps to take in our messaging which drastically reduce our susceptibility to fraudulent chargebacks before, during, and after a contested reservation takes place. He's an open book in sharing secrets of the trade, detailing his own professional experience, and leaving us with actionable steps to help protect against scammers.Don't leave your business open to be taken advantage of! Preventative care is the name of the game. Huge thanks to Keith for sharing this important information with the Thanks For Visiting audience.(00:01:24) #STRShare: @seascapevillastx(00:03:24) Introducing Keith Brady: Vacation Rental Law Expert(00:11:49) Tried & True Methods to Circumvent STR Credit Card Fraud(00:19:20) How to Avoid Short-Term Rental Chargebacks (00:33:36) Tips to Combat Fraudulent STR Chargebacks(00:40:19) What to Do AFTER Losing/Winning an STR Chargeback CaseResources:• Click here for full show notes• Website: floridavacationrentallaw.com • Email: admin@floridavacationrentallaw.com#STRShareSunday: @seascapevillastx• Submit your property for our next #STRShare at STRShare.com• Video: 7 Creeping .. Airbnb Business Expenses
In this episode, Zach and Chris dive deep into strategies to maximize your profitability and retain your business. They share golden nuggets about not just writing new policies, but also keeping your existing business on the books. Join us as we discuss the essential work needed to minimize chargebacks and the importance of client retention. Zach shares his personal journey from being an introverted new agent to embracing the challenges of the industry. He highlights the fear of facing chargebacks and the strategies to overcome it, emphasizing the significance of retention over constantly acquiring new clients. Chris and Zach explore the value of maintaining trust and confidence with clients, offering practical tips for improving policy persistency and minimizing chargebacks. They introduce the concept of the "cool down" to ensure clients feel confident and secure about their decisions after the sale. Learn how to build deeper connections with clients through the CORE acronym (Children, Occupation, Recreation, Emotion) and understand the critical steps of summarizing the sale, setting expectations, and reconnecting on a personal level. This episode is packed with actionable advice to help you become a difference-maker in your clients' lives. Don't miss out on these valuable insights to enhance your sales process, build stronger client relationships, and keep your business thriving. Subscribe, like, and comment to let us know how this podcast has empowered you to improve your sales and retention strategies. We appreciate your support and look forward to helping you succeed! If you found this episode helpful, please subscribe, like, and leave a comment! Share your success stories about retaining policies or reconnecting with clients. Your feedback inspires us and helps us continue providing valuable content to support your success in the life insurance industry.
In this episode, we tackle the common challenge of chargebacks in e-commerce side hustles. We'll explore practical strategies to help you prevent and minimize chargebacks, protect your business from fraudulent activity, and keep more of your money in your pocket. Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week. Show notes: SideHustleSchool.com Email: team@sidehustleschool.com Be on the show: SideHustleSchool.com/questions Connect on Instagram: @193countries Visit Chris's main site: ChrisGuillebeau.com Read A Year of Mental Health: yearofmentalhealth.substack.com If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes.
© 2020-2026 Ivy Podcast Discovery LLC
