Podcasts about fosubo

Nico Brenner is an engineer turned entrepreneur and is the co-founder Fosubo, which means Forget The Suggestion Box. Through his company, Nico is changing the way businesses receive and act on customer feedback.

The Underdog of Silicon Valley, Misa Chien is the Co-founder and CEO of Fosubo, which stands for ‘forget the suggestion box’, and provides real time customer feedback in an insightful manner. Still in it’s infancy, Fosubo is now in almost 1000 telecom stores and is currently surveying over 2 million customers/year. A former model and serial entrepreneur, Fosubo is Misa’s third start-up venture. Previously Misa founded a jewelry making business and a wildly successful L.A. based food truck, Nom Nom truck. Her food truck was runner up on the Food Network’s ‘The Great Food Truck Race’ season 1, and received tons of buzz in many mainstream publications, including the New York Times and Forbes Magazine. Misa has an incredibly diverse background, and is exceptionally well traveled. She has a degree in French and Global Studies from UCLA, and had the opportunity to work in many exotic locations such as Bangkok, Budapest and Hong Kong during her long-term modeling career.

The Underdog of Silicon Valley, Misa Chien is the Co-founder and CEO of Fosubo, which stands for ‘forget the suggestion box’, and provides real time customer feedback in an insightful manner. Still in it’s infancy, Fosubo is now in almost 1000 telecom stores and is currently surveying over 2 million customers/year. A former model and serial entrepreneur, Fosubo is Misa’s third start-up venture. Previously Misa founded a jewelry making business and a wildly successful L.A. based food truck, Nom Nom truck. Her food truck was runner up on the Food Network’s ‘The Great Food Truck Race’ season 1, and received tons of buzz in many mainstream publications, including the New York Times and Forbes Magazine. Misa has an incredibly diverse background, and is exceptionally well traveled. She has a degree in French and Global Studies from UCLA, and had the opportunity to work in many exotic locations such as Bangkok, Budapest and Hong Kong during her long-term modeling career.

Mobile phone stores increasingly depend on loyalty economics to drive their businesses. As a result, every customer interaction in one of these stores is vital. It's a chance to wow a customer with a great experience, or to frustrate them with long waiting times, pushy salespeople or poorly trained technicians. Yet store owners generally struggle to get enough customer feedback to know how their customers' purchasing experience feels to them, or what needs to be improved. Jimmy Salamanca, who runs six U.S. Cellular stores, discusses how he uses Fosubo, a feedback collection tool that uses text messaging, to gauge the customer experience. Fosubo CEO Misa Chien joins the discussion to explain how the tool works. Learn more about this episode

Misa is a veteran entrepreneur with a passion for customer service. She decided to establish Fosubo based on her experience with her previous business, Nom Nom Truck. Misa is excited to help other businesses improve their customer experience and sales, especially in the telecom industry, where customer satisfaction is key to success.

Misa is a veteran entrepreneur with a passion for customer service. She decided to establish Fosubo based on her experience with her previous business, Nom Nom Truck. Misa is excited to help other businesses improve their customer experience and sales, especially in the telecom industry, where customer satisfaction is key to success.

MISA Chien, is the co-founder and CEO of Fosubo, short for “Forget the Suggestions Box”, a technology company that allows customers to individually review employees, and thus, improving customer service one interaction at a time. The company works with several companies, including a major T-Mobile retailer and a Chevrolet Dealership. Misa is a veteran entrepreneur with a passion for customer service. She is a lover of business, passionate about modeling, and always longing for the next adventure whether it is competing in trampoline dodgeball, or working with clients she loves. Misa has been featured in Inc Magazine's 30 entrepreneurs under 30, CNN's 25 entrepreneurs under 25, and Forbes top female entrepreneurs to follow on Twitter. Her company was also one of the top finalists at the recent Pitch Startup Competition, hosted by Women 2.0!