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Visit Solciety.co now!Speaker 1 (00:03):Welcome to the Solarpreneur podcast, where we teach you to take your solar business to the next level. My name is Taylor Armstrong and I went from $50 in my bank account and struggling for groceries to closing 150 deals in a year and cracking the code on why sales reps fail. I teach you to avoid the mistakes I made and bringing the top solar dogs, the industry to let you in on the secrets of generating more leads, falling up like a pro and closing more deals. What is a Solarpreneur you might ask a Solarpreneur is a new breed of solar pro that is willing to do whatever it takes to achieve mastery and you are about to become one.Speaker 2 (00:41):What's happening. Solarpreneurs. We're back with another episode in this time we have the Brazilian master himself, my man Christian coming on the show. So we got Christian Maru and I thanks for coming on the show with us today, Christian.Speaker 3 (00:56):Oh man. Thanks for having me. I'm I'm super excited actually. It's my very first time speaking in public like this and, uh, I'm super stoked to be, to be here on the show.Speaker 2 (01:08):Yeah, well it's well-deserved because, um, if you haven't seen, if you haven't followed Christian yet, he's been just one of the most consistent like solar sales reps. I've seen, he's consistently hitting big numbers. Um, and we're going to talk about all that today. So he is the number one rep at affluent, right? Is it fluent? Yup. Okay, cool. Making sure I got the name right. And yeah, been doing awesome. And you're soon to start up an office there in Houston. You're telling me here in what 3, 3, 4 months, something like that. You're going to go down there. Yes.Speaker 3 (01:42):Yes. I started, I started with flowing on May 7th and I, after a month and a half, they say, Hey, I feel like you got a lot of potential. There wants to, to expand the company. And they showed me a few places and I chose Houston to be the place to go. Right.Speaker 2 (02:02):Well, my cousins down in Houston, so maybe I'll, uh, he just bought a house down there. So I'd love to get him sold. He's point, he's pulling this, you know, he's moving, he might move in a couple of years, crap. SoSpeaker 3 (02:15):I know how to handle that.Speaker 2 (02:20):I'm his cousin. So I can't like tell him to cut the crap as much, but if I send you to his door, I know you'll get him taken care of.Speaker 3 (02:27):Yeah. I can smell the blood man. I can smell blood from far away.Speaker 2 (02:32):I better watch out. Cause now all my Houston podcast listeners that I heard that are going to be like hitting me up. So put, put a target on his back, but no, that's a awesome man. And so yeah, I mean, again, you've been having a ton of results being super consistent and we're going to get into all that. But do you want to tell us a little bit of your background, Christian? I'm like, I don't know what, how you got started in knocking doors and um, just how you got in the store and everything.Speaker 3 (03:01):Sure. My brother. Um, so on September 1st it tells an 18. That's when I got that's exactly when I got here in this country. So actually tomorrow, I guess it's going to be three years. Hasn't even been three years and just like a lot of international people. And I can relate to a lot of people from my country and from different places and different backgrounds when they get here, they, they get the cleaning jobs. So that's what I was doing. I was cleaning cars, uh, in a dealership. And then we started cleaning offices and Jean, Jean places at night and stuff like that. And it just, you know, I wasn't super happy cause I was working during the day and I was working at night and working multiple jobs and, and I was like, I've done sales in Brazil. Let's put the way I felt like I was successful. My company was doing well. I was running my company for seven years in the security industry. And that's how I started knocking doors. Actually I was knocking doors in Brazil for my, for my own company. Uh,Speaker 2 (04:11):Yeah, like singularity system, like style.Speaker 3 (04:15):Yeah, something like that. And also like pepper spray, like everything that you can have to defend yourself in a situation of risk, just because in my country, actually we're not allowed to have guns and firearms or anything like that. So happen to says you better know some martial arts jujitsu, you know, you better, you better be ready because we just not allowed to have anything. So I realized that here in the U S people could have some stuff. So it just decided to, uh, to do that in Brazil. So instead of knocking doors to talk to homeowners, I was knocking on doors of the police departments. So I'll go to every single city drive to us, small town or anything like that and say, Hey, how do you guys like your equipment? How do you guys like the boots? The Cavilers, the helmets, everything, you know, the gun holsters, like all sort of equipment that law enforcement have. That's what I was doing. I was just the main distributor say. Okay. Okay. And then he was just knocking on doors, visiting police departments. And to be Frank, you gotta be ballsy to talk to this guy.Speaker 2 (05:32):Yeah, that's crazy. That's yeah. It's funny. I'm uh, I'm taking a Brazilian jujitsu class. Uh, right now I just took my third class the other day. I'm beat up, man. Probably can't see on the camera, but I'm, uh, got bruises all over the place. So guys,Speaker 3 (05:50):I can, I can see, I can see the bruises. I did it for a little bit, but I'm more of a couple era. I don't know if haven't heard of martial arts and it's pretty, pretty cool as well. So yeah, that's kind of how I started in dental. I had this cleaning jobs kind of hated. And then I got into sales. I started with T-Mobile and then I, uh, I got a manager position and I was like, okay, that's a little better. What? I realized that I was working in a store and there was no more room for growth because other than that, I was just, I don't know, maybe I should open my own store, but if I do want to do that, that's like 500,000. Uh, and I was like, yeah, I felt like there was no more room for growth and I would have to wait for people. So what I started to do, I started to approach people outside the stores say, Hey, who do you guys use for the phone? And I started like approaching people. And I got a notice saying, Hey, you can do that. You can do that. You got to wait for people to get inside the store. Uh, and that's when I realized that, you know what? I don't want to do diet because even though I was so out of 124 people, I was number one in sales for months and months and months in a row.Speaker 3 (07:18):And by doing that, it's still even being number one. I felt like I couldn't grow anymore anymore. Uh, I, I will have to be just passive and waiting for people. And I was like, no, I want to do something where I can run my own paycheck. So I recruited myself, nobody actually recruited him, recruiting me. I started, I got into the door to door tribe, Facebook group and say, Hey guys, I want to do sales, hit me up.Speaker 2 (07:47):Like, man, I wish I would've seen that post. It probably got, probably got 500 messages.Speaker 3 (07:54):Oh my, oh my. So I sat down with every single pass, controlling the book and I talked to Santiago and Sentire said, Hey, if you just want to learn the job past control is a good way to start. And then if your career, maybe you should look into solar. So I did, I talked to flow in and I talked to a pest control company, decided the past was for me because a lot of my friends that were doing past. So I did pass for a first summer, three months in the summer, broke my arm and yeah, I was arm wrestling. And actually I was I'm wrestling my manager for over 20 bucksSpeaker 2 (08:37):InSpeaker 3 (08:37):An arm wrestling. Yeah. I can send the video so you can post on your page later.Speaker 2 (08:42):Yeah. We'll have to put that. It's like a company in the podcast. That's crazy.Speaker 3 (08:47):Yeah. So I was having, I was having a really good summer, uh, number one, rookie for the company. Um, three months in the summer had like 400 counts. Uh, I was on a pace to just 600, but because it was, I broke my arm with three months and I went back. I had a recovery and then summer was over. So all of the guys, they just came back home and I talked to the owners and say, Hey, I have a goal to do 600 accounts. My very first summer, would you guys let me come back? And then everybody was gone and I flew back to Texas and I, I started working again doing passive control by myself. That was pretty much it. Oh yeah. All of the boys that were home, it was just the owners and myself. So I did go back sold for a little bit. And then the company say, Hey, you know what, you're the only one here. I don't feel like too good choice to have just you here. And then they just sent me home. Wow.Speaker 2 (09:55):Holy cow. Some extreme dries. That's awesome.Speaker 3 (09:59):Yeah. It's just because I had a goal. So something that I want to share, if you'll let me with the, with the people, with the audience, it's just that instead of goals, to be Frank, I had more of a commitment. So I, every time when you, when you see the results that you can get, I would say it's always good to reevaluate your goals because if I didn't reevaluate myself and didn't compare, I was just trying to compare myself to my very best version of myself. I feel like a lot of times we just compare ourselves to other people and that, that can be tricky, you know, for sure. Yeah. Yeah. That can be tricky. So if I, if I take to my original goal, I want it, man. I want it to do 150 pest control accounts. And I sold a hundred my first month. Like, uh, yeah. I was in the country before, like a year, a year, a little over a year. So my English was still, I still have a lot to learn, but where my English was super, super broken, but I just, you know what, sales it's, what's going to pay the most money. So I got, I got a better, I better figure it out.Speaker 2 (11:18):Yeah. That's incredible. So I got to ask, why did you, uh, what brought you out to like the U S in the first place? Why'd you come here? Is that for school or were you just thinking you're going to work or when did you come out?Speaker 3 (11:31):Awesome. That's a great question. So BYU has always been a dream for like all of the LDS families out there in Brazil. Like people just see like, oh my gosh. Like the us in general is just to like live in the dream, you know? And then my wife, she was doing manufacturing engineering in Brazil and she, Hey, what if we go to the U S and I could just go to BYU? And I was like, okay, I support you. And we got here together. And that was initially was for school, you know? And yeah, she was still going to school and work.Speaker 2 (12:08):Yeah. That's incredible. Yeah. No, I love hearing the drive ins. I dunno. Would you say like being in Brazil? I think, I don't know. You tell me I never been to Brazil, but I've been to Columbia. Maybe there's some similar stuff. That's where I did my church mission and it's like, I don't know. I'm sure it's similar in Columbia. People had nothing. Um, I imagine Brazil, there's probably a lot of poor parts and stuff like that. So I'm sure you gotta like, you know, scrap for everything and just like, you know, fighting call your way to success and everything. Um, probably more than out here in the U S we have, we have a ton out here compared to, I know a lot of countries down there. So do you think that contributes like your drive? Obviously you have like a ton of drive jelly, keep going where most other people to be bought in is industry. They're not, especially in solar, they're going to hit five, six deals in the month and be satisfied with that because they're making awesome money with that. So what is it? Yeah. What do you think, um, where do you get that drive from? If, if you have any, anything to say about that?Speaker 3 (13:09):Yeah. Um, every time when I think about drive, uh, I remember once I was talking to river rivers keener for like a while, I was just sharing like some personal stuff. And I remember it was just right when he made a post saying if you don't work hard, you're not grateful for the opportunity. That's how I always felt. It's not, I was one of the things that I learned from reading the book, grit from Angela Duckworth, gray, gray, gray book. It's just literally showing me the persistency and the grit and all of that. And when you're grateful for everything that happens. And especially when it come from a different background, I feel like sometimes here in the us, I see people actually complaining, like for not having space in the fridge. And, you know, like I came from a place where like, I will complain to not have stuff from the fridge, you know? Yeah. Sometimes we have the easiest sometimes I just feel like why fear is just so easier and never things just so, so, so cheaper that we take stuff for granted, you know, like we complain for the price of gas now, like three, $4, but in my country, 17, you know?Speaker 2 (14:35):Yeah. That's great. Yeah. That's awesome. And you reminded me, I don't know. Do you know a Leo salesman? He's like, yeah. Have you talked with him fellow Brazilian? He was on the podcast too, actually one of the earlier episodes of the show, but, uh, yeah, it's pretty crazy. He told me too how his dad first came here and same thing. I think he started out in cleaning and started his business and all that. And, um, went through like several bankruptcies, but it's just, uh, I think it's awesome hearing stories like that, of you guys that come from different countries and, um, you're just doing whatever it takes to have success. And, um, yeah, it shows an hours you're working. I asked, uh, I sent river a message because at first I was following you for a little bit, seeing you close all these deals and I'm like, wow, what is this guy doing?Speaker 2 (15:23):Is he on like sells steroids or something close in deal after deal? What is he doing? Um, and so I messaged river. I'm like, man, this guy works with you. What is he doing? And river's just like dared. He just works insane hours. He just goes out there all day, every day. And he's good at sales, but he's just putting in a ton hours. So, I mean, really, I think, do you want to give us idea how many hours are you typically working a week and give us some of your results. You've been getting to be number one rep there.Speaker 3 (15:54):Perfect. Perfect. I feel like, I don't know, uh, coming from passcode trope, I feel like sometimes the solar guys there, I don't want to say people are lazy, but it would just, we just don't work as hard as the farm guys or fast control guys. Exactly. I was eating up a friend say, Hey, what time you guys have meeting? And what time did you go to area? And my friend told me that, uh, his past patrol company, they have been at 9:00 AM and 10 30. They go to area and they work in art, in knife. I've been doing solar for almost almost 10 months now, and I'm never done to add myself. Uh, I work a lot, uh, some things that I might do differently. It's just that once I go to the doors, I just don't stop. And I really mean it. For example, my wife doesn't talk to me when I'm on the doors.Speaker 3 (16:53):And she knows that I just abide by some personal rules and some personal standards that I, I just don't do social media unless I'm posting the deals and talking about that. Like the only reason why I post and I shared that is just for personal accountability. Like it's not for visibility. It's not for the credits. Like I don't, I don't care. I have, I actually have 500 followers. Like I don't care about like how many people I have. Yeah. But you're like, the people I follow, it's just, they bring value. Like I don't follow any celebrity, like any famous people, brands and stuff. I don't have time for that. I just don't. So when I get to work, man, I have a P bottle in my carSpeaker 3 (17:46):And I just, yeah. Like I, or I, I, okay. I can't, I can say like, just being the trees and bushes and stuff, I've done it like so many times I just have a people auto. And then that said, like, I have go to gas stations, zero times I meal prep. I'm following a diet. I started a program a few months ago. I'm sticking to I, if I'm drinking anything, I take it with me. Like I just have everything to be ready for the doors in. And then I just don't stop and say, oh, I talked to 30Speaker 2 (18:21):Homeowners, 30 homers. Nice.Speaker 3 (18:24):That's my go-to. You don't have to be talented. You don't have to be super skilled if you just pull yourself from, in front of 30 people every day. I just feel like there's no way to get the results. And the only way to talk to that many people is just being efficient with the doors, you know, just cherry picking. One of the things that I do, I use my segway a lot. I love it. I wouldn't, I just, man, I don't even, yeah. I don't know. Have you ever used a segway Taylor?Speaker 2 (19:00):Yeah. Yeah. He's it. I, I forgot about it for a little bit, but then say you and river breaking them out. I'm like, man, I ain't gonna pull that thing back out because I forgot how like, you know, quicker and it makes it like more fun on the tours too, to get rejected. Just hop on the segway.Speaker 3 (19:16):Yes. Yes. Especially even if a super hard know what I do every single time. When I hop on my segway, I feel like it's a mental break. Like I don't even feel the no. Cause my brain at that moment is just trying to concentrate on getting on the segway, get it to the next house. See if their shutters are open, see the oils things as they arise, see people's homes, see like how many cars in drive and stuff like that. So it was just a lot of things that comes out automatically to the mind just cause you're used to the job. And that's my goal too. I, I remember being on an adventure with Sam Taggart and he said, and I was asking like, what should I do when I get a super-hard note? And he asked me back, what do you do? And I told him, I just fly to the next door. Like I don't let that get inside my head. I don't wait like half a second. Like whenever they're a jerk, you know? Or like super rude to me. I just two seconds later, I'm on the next door. Right.Speaker 2 (20:17):That's awesome. That's the way to do it. And like all these things, but like people expect, I don't know a lot for a long time. I thought people that were closing tons of deals had some like secret formula, my secret word track they're doing, but you heard it from Christian himself. He's not doing anything. He's just doing like simple things, super consistent. And it's like, I love how you just think of it. Not in like hours work, but no, it's just, I got to talk to 30 people. I got to get in front of 30 people because if I do, that's how I'm going to have success, so I'm going to get it right. And so for our listeners, Christian, um, how long would you say it typically takes you to get in front of 30 or 30 homeowners every day. Okay.Speaker 3 (20:59):That's a great question. So my rule of thumb is just to be driving to an area at three. And in a lot of days, I'm on the doors at three and I work until dark plus one, something that we have part of the culture, just like whenever it gets dark, you just knock one more door and really not more than one door to be just because, yeah, just because of personal standards, but as a company, like, will you just knock until dark plus one? And then yeah, whenever it gets dark, you just be careful the way approach the door. It's just being friendly. You show your badge, you know, you just, yeah. Just the way you carry yourself. Everybody knows the rules and stuff like that. ButSpeaker 2 (21:44):Yeah, that was good. Yeah. And so I did, so you're in a Dallas, right? Cause they're not going to Dallas area. That's where I started. That's where I, uh, uh, I guess got my start in pest control is, and in Dallas actually in, uh, it was pretty brutal. I didn't, I didn't throw it on as many pest accounts as you. I was pretty terrible pest, but um, I remember I got a gun pulled one time in Texas. Those, those Texans are no joke, man. You get guns pulled on you and stuff out there.Speaker 3 (22:15):Yeah. I had first month growing dollars. Same, same, same, same way brother.Speaker 2 (22:23):Yeah. And you got it. You guys got to get like permits and every city to knock out their deer. Right. And they're pretty strict about that.Speaker 3 (22:30):The city and knock sometimes. And again, it's more of a, your attitude. If you feel like you belong the place and you feel like you're all in the area, I feel like everybody's going to be receptive.Speaker 2 (22:43):Yeah. That's awesome. Well, no. So, um, another thing I see you doing a lot of Christian is, um, just getting a lot, a ton of same day appointments. It seemed like almost every deal I see you're posting up on Instagram. It's like same day, same kilowatt, same day 11 kilowatt, just big systems. And they're like majority, same days that looks like. So what do you do? Um, like tell me about that. Do you shoot for same days and what are you doing to get so many same day appointments? Cause that's actually a question I get asked a lot too from our listeners. Okay.Speaker 3 (23:16):Okay. Um, so yeah, average size. It's usually anywhere from nine to 11, that's kind of the average over there. So what we're doing, what I'm doing to get the same days, I don't even allow myself to work differently than that. Like if I'm not same day in you, I don't, I don't actually set the appointment. So it's much more of the way I perceive, uh, going to the events. And again, I think I kind of shared that with you, just listening to podcasts, like your show and many others and listening to people that have been on the job for so long. I just had to learn how to respect and love myself. When I started, I would just feel pity, you know, like, oh I, and that right now, I just feel like everybody's got a Ted story, you know, like who gives a crap? We all got [inaudible] uh, I'm the foreigner I have, I don't know where English and I don't know if I can do solar. So like, man, when I started, my goal was to close 40 deals in the year and then I've closed 60 over the last four months.Speaker 3 (24:37):Yeah. So I just, I just started to believe in myself a little bit more. For example, just the way just the self-talk every time, uh, before I even opened my eyes, that's first thing I do. I try to get myself into peak state. So I repeat a little, like a little mantra that I have for myself. Like I, I, I'm just going to share with you guys. I say today is a good day to make it a great day. Today is a good day to make it a great day. And then on the third time I put more emphasis and I jumped out of the bed and I just get ready. Today's a good day to have to make it a great day. You know? And that gets me to a different state. You know, Tony Robbins called calls it like pig state. And then I have some more stuff. So self-talk is kind of a big thing. I know Taylor McCarthy and a lot of the big players, they talk about that. So after I say that, I also share something else. I say, I'm a great salesman. I sell every day sales come easy to me because I work the hours focused. I'm enough. I weigh my mornings. I weigh my days. I'm winning my life.Speaker 2 (26:03):Boom. I love that. That's awesome. And I know you and river are big on those. I see river doing a lot of stuff like that too. Yeah, it works. I mean, and that NLP stuff. Neuro-linguistic programming. Um, yeah. It's white toner. Have you been to a Tony Robbins eventSpeaker 3 (26:20):Actually. So for August, that's the, I love, I love that you asked that. So for August, uh, fluent, they had a competition. So the number one, like the number, the top performer would get tickets for Tony Robbins. Yeah. So in a month for four now in November, next month I'm flying my wife and I were both flying. Like the company got us tickets hotels, and we're going to Tony Robbins for five days.Speaker 2 (26:48):Wow. That's awesome.Speaker 3 (26:50):It's always, it's been a dream man. Like I I've seen this guy in, like I'm not your guru and a lot of stuff since I was in Brazil, I was like, dude, he's the man. And now I'm going to get to see the legend myself. Yeah.Speaker 2 (27:04):He's the goat for sure. And yeah, you'll have, I've seen them seep speak a few times, but yeah, it's just all the stuff you're saying. Like his event you'll see it as event. And I know you've seen like his documentary and all that, but it's just like screaming and shout and the whole time jumping up and down. So like for managers that are listening to this podcast, make sure you're happy. You're teaching your reps, this stuff. And, uh, Christian just gave you some sweet, um, you know, and contagions manifestations, whatever you want to call them. Souls are good things to repeat. So are you, are you kind of telling yourself those things, like as you get up or as you get out on the doors or just like all the time Christian?Speaker 3 (27:42):Yeah, I repeat that one. Like today is a good day to make it a great day. And then I say three times and I was repeating myself. I'm a great salesman. I sell every day. So when it started, I would say I sell every week because that was my goal. And then I realized that like, why am I selling only every week? Because if I sell every week, I might be sending like four or five, six deals. And like, that's not for me. Like I can do more than that. And it got to a point. I was like, if I'm deciding to sell, just think about the guy. I don't know. Maybe someone listening to this show they've been selling two or three, four or five a month. And then my question is why would you cut yourself short and not sell for the other 25 days of the month? Yeah.Speaker 3 (28:32):I just, I, I kind of like punch myself in the face and I kind of had a serious conversation with myself and that's when everything started to change and I started to same days. So getting back to same days, I want to answer that question. Now I want to share my thought process and how I do it a lot behind the scenes. Like it's not the magical words that that's not, you know, it's just the game. They're like, why did I decide to sell one or two a week? And now I'm telling you, man, if someone, I fun talking to you on the, let's say on a Tuesday and they say, yeah, like, I'm going to be easy. Can you come back on Friday? I'm like, no, sir, I actually can't. So I'm going to show you the calendar. And I actually show my calendar. As you can see, like everybody's been looking into solar, like if you don't want to do this, that's okay. The government, they have a lot of tax incentives. That's okay. Like yes or no, whatever answer works fine with me. My job is to find people that is ready to take the money and take advantage of the program. I've never seen anyone in my life say no to save money. What time is it good tomorrow at four or a six? Boom.Speaker 2 (29:54):There you go. So you're saying that you, you said you don't do next day appointments all like a hundred percent, same days, or do you, do you ever do like next day appointmentsSpeaker 3 (30:06):That I've, I've driven back to houses and then all super solid guy in like four days later and then they no show, like if you just the numbers, like, just think, just trying to get to know your numbers. I think it's important. I know my numbers, like if I don't know my numbers, there's no way for me to increase my closing ratio and stuff like that. So there's a lot of stuff behind the scenes. Like getting to know your numbers, like, oh, how many deals you're closing a month? Cause some people say, oh, I closed. Yeah, you can have a good day. But that doesn't mean really good. Like everybody can have a good day. Everybody can have a good week, but you actually know a guy like for Dick consistency, like four or five months in a row or 10 months in a row, like a year or people being a top performer for years. Those are the guys that, that respect, like, I don't know, maybe selling three or four deals in a day. Yeah. That's good. But if you don't sell a deal next month, that's not good, man. That's not, you know?Speaker 2 (31:10):Yeah. I agree. And that's yeah. That's unfortunately like, like you said, a lot of people in solar, that's the curse of these big commissions. People see the checks coming in and then they don't work after. So that's why I tell a lot of our guys just don't even like, look at how much you're going to make. Like just go out and sell more. Right. It's gotten hit big numbers and do it consistently because that's, what's, that's what's missing. Is guys just hitting their hours and hitting their numbers consistently. Would you agree?Speaker 3 (31:37):Yeah. Yeah. And before I beginning to fall, just go and spend the money on stupid stuff anyway. Yeah. Yeah. It seems I started, you can ask flow in, like I never even touched a paycheck. Never like never, I never touch it because I finally feel like I just, I just invest the money. I like, I know Adam lab, some guys say invest 20% and yada, yada. But if auto manage your money, you can invest a hundred percent of it and just leave legislate broke. Yeah. But that's, that's just, I'm just trying to set myself up for the future instead of like the short-term goals. That's why like I go for same days. I really mean it. I talked to someone if I don't feel like they're a solid lead Taylor, I read her not have the lead then getting like a lead that I know that's not going to sh a no-show waste of time creating the proposal, wait for the proposal to get ready, driving back to the house. And then they know show me right. When I talk to that homeowner, I always, before setting the appointment, I say, Hey, when I come back, I'm going to show you two things. I'm going to show how many panels you're going to need on the roof. You know, where the panels go. And I'm going to show exactly the financial breakdown, how much money you're going to be saving. Uh, if everything makes sense. Is there any reason why you wouldn't move forward with this?Speaker 3 (33:16):I, the reason why I always asked that question. Cause if I take, give me any sort of resistancy, like I don't even set the appointment. That's not for me. Cause when I was doing solar in California, because it was a harder market, I felt like I really had to be a good salesman. You know, it was like, go for the appointment. It's like, cause I know in California you save people money. So if they latch you in, sometimes it's like a terrible lead. Like, dude, I don't want to go solar, but okay. You can come back and then you close the bill, you know?Speaker 2 (33:55):ISpeaker 3 (33:55):Mean this week I had people I've had that happen so many times in California, people like, oh it's solar. I know everything about solar. I will never go solar, but yeah, come back, show me the numbers. And then like, and they signed dogs andSpeaker 2 (34:13):That's awesome. And yeah, it's like, yeah, I forgot what I was going to say. But yeah, just being consistent set in the same days. And um, I think that's a big problem though. Is guys get this rush of excitement? I don't know about you, but when I was starting out, especially in IC in newer reps is they get this almost like rush of excitement when they can say, oh, I set a lead. I set an appointment for tomorrow, went in their head. They know is that this point is like a hundred percent not going to show crop appointments, but they just fill out the form whatever to say. They got an appointment. So I've talked with teams that don't even like recognize appointments booked anymore. We used to recognize and give like a ton of recognition for how many appointments were booked on a day.Speaker 2 (34:57):But now we sort of swapped it up and our teams, we don't even like posts when we book appointments for the most part it's because I don't know. I think, I think guys put too much focus on just that little rush of excitement when you say, oh, I've set an appointment. Or really like, as you know, when solar means nothing until you get it to install. Right. So at the end of the day, installs are king and um, you know, obviously you got to help people with the steps beforehand. But yeah, I agree with that a hundred percent. Um, I think people set way too many crappy appointments and get happy about it. SoSpeaker 3 (35:33):I've done it myself. Like I've done it myself, just trying to trick myself and maybe look really good for the company. Look good for the guys that you work with. But at the end of the day, like only closed deals and installs. That's the only metric that's gonna matter. Like the amount of people you you're getting from and the people you sign up. Oh yeah, I've done it like so many times. It's just that it really depends this tenders. You're holding yourself to, you know, as whenever I decided to like do same days and, and treat my time as the most valuable thing in the world, I felt like everything has changed. Just like, it's not just saying like, I love myself. It's just like, Hey, I don't know if we're going to have solar. I liked listening to the Michael Donner. When he says on his podcast, he was thinking it was, it was going to be the end of the solar. Remember that? I, I, I, I feel like I try to leave like that, like everyday, like, oh, maybe it's the inner solar. I bet I better take it of energy, the opportunity. This is the mother gold rush.Speaker 2 (36:47):Sure. I know the guys who are Trina like that, they're having the success. And so something that I really think is cool that you do Christian is I feel like another big thing you're super consistent on just your teens. I see you post on like, you know, pictures of books or reading workouts you're doing like you were talking about earlier the meal plan. And for me, I think I know myself, um, when I am being super consistent, I'm not as near as consistent as you. So I have a ton of respect for that. But the times where I'm working assistant or is where I'm falling, like both set schedules, those are routines. I'm doing my workouts reading, um, getting my healthy eating in. So for you, how, how big of a big of a factor would you say that is? Like your routines every day in the stuff you do before you go out on the doors, do you want to share a couple of those things that you're doing that maybe help you out just like get in the right mindset to hit the doors consistently every day?Speaker 3 (37:40):Yes. Yes. Taylor, I'm not, uh, you know, uh, I'm closed system when it comes to closing deals. But for example, I'm not the guy that's working out like crazy doing CrossFit. I'm not in the best shape I've lost. I've dropped 25 pounds so far.Speaker 2 (37:58):Yeah. You're not going to CrossFit with river. Isn't that thing.Speaker 3 (38:03):And yeah, he took me, he took me to CrossFit a few times, but it's just too hard for me.Speaker 2 (38:08):That's no joke.Speaker 3 (38:10):Yeah. But something that helped me, for example, the same consistency with some, some people have with the gym I have with the diet and with the meal prep. So I'm trying to get one thing at a time in order in my life. Cause I feel like the way you do one thing is the way you do everything, but there's no way to change everything at once. It's just tapped by stop. So I started with the diet and I, I'm pretty sure that pretty soon I'm going to be the guy just super consistent with working out. Because for the last 10 months I've been taking the cold showers and it's not like I hate it. I hate it. I came from Brazil like there. Yeah. It's like, it's a one country, you know, it's like, yeah. But I, I saw like Dora, Dora guys doing the cold showers, people doing for years.Speaker 3 (39:01):Like, you know what, I'm going to give it a try and then realize that now, like it's not that hard for me anymore. So even when I don't do a whole lot of things, I just, Hey, I've done hard things myself in the past. So even the days when I wake up late, which I do, I don't win the morning every day. I'm not the guy went in the morning everyday. I want to share that with you. But what happens is when it's game time, it's no joke. It's game time. Even when I was doing pest control, uh, it's not, uh, now if you are a little bit of a shame of Shea, uh, saying that, but our meetings was at 10 hours, the guy waking up literally and 9 58, and now I'm serious. My alarm was set for 9, 8 58. I was broke and I was going to brush my teeth for 30 seconds and fly.Speaker 3 (40:01):And for so many times I had to like pee one-on-one and eat it. Yeah. Eat like Marjorie or, or, yeah, just like do crazy stuff, you know, be slammed and punch. And they're like, yeah, that happened. Like, yeah, I was late like a lot of times, but still I was able to be number one by the end of the summer. So it's not only about waking up early or it's not only about winning the morning or really it's just implementing what you do. I don't read 20 books a month. I don't read, I read one book a month sometimes, but whatever I read, I try to implement as well. Yeah.Speaker 2 (40:51):I love that. And that's something my think is really cool too, is you're sharing the wins and the losses. I mean, you don't have to do it all a hundred percent to be number one, Christians. Oh yeah. Some guys think that, oh, I didn't. I missed my morning routine. Well, this day is shot. I'm going to get out on the doors late. Uh, this day's going good. But I think the guys that are having success, they're missing things here and there, but they're still being as consistent as possible. Like if they miss their workout or if they miss out on their cold shower or whatever, they're cutting their losses and they're still gonna make that day as accessible as possible. That's another lesson that I feel like I still need to learn sometimes. I don't know if you get out on late on the doors, don't like consider your whole day shot.Speaker 2 (41:34):Just go out and push as hard as you can for the hours you did get out instead of letting it effect your whole day, which I think is awesome. And you posted the other day, Christian. Um, I think it was on a Saturday. You posted, um, that you got out and knocked the whole day, but you didn't get like, I don't know if it was in a single appointment or a single close. And I thought that was cool, dude. Cause I'm used to seeing you post sale after sale, and then you kept that real scene. You didn't get anything on that. Saturday was that last Saturday you posted that.Speaker 3 (42:02):Yeah. So again, I work three weeks, super hard in a take, I don't know, like a few days off. So, uh, I realized the Saturdays are first solar in my opinion. Cause they can get people home. And because my goal is to same day, I was like, I'm going to be at the door. So what happen is over the last 16 weeks, five weeks I was out. Okay. Cause pretty much once a month, I'm out for training for traveling vacation, whatever it is. So what happened out of the 16 Saturdays? I worked at last of those. So last Saturday was the 11th Saturday. There was always selling and now was, I was trying super, super hard. I did get on the doors like nine, 10:00 AM and I D I didn't stop. Like I, I stopped to eat for three minutes, my meal prep at the guest.Speaker 3 (42:58):I dunno for some of my posts. I was there to just eating at a gas station and I was like, I can't, I'm on a winning streak. You know, like just the momentum that everybody talks about. So I wanted to carry that. Cause now it's a tradition. It's like sailing on. It's not even a question anymore for sure. And yeah, so I was like, I got to find the deal. And then I did, uh, for example, when, uh, when I went to Houston for the first time, it was like a month ago actually my, my first Houston installed is going to happen tomorrow. Nice. Yeah. I realized that I was having consistency consistently, but I never had a two spot in, I, and I've seen a lot of guys just selling three, four deals in a day. I was like, oh crap. How did these guys do that?Speaker 3 (43:53):You know? And I was like, you know what, I'm doing it. And wa and I did it. And then the following day, I sold two as well. Nice. And then the following day, I sold two again. And then, and then I realized that whatever is your standard, try to raise the bar. So what I mean by that, for the listeners that I sell in four or five, six, dude, just like, there's no way you're not selling 10 a month. Like why you're not selling double digits because once you do, you just do it and then it was just do it again and there, just do it again. And then was just going to do it every month because you've done it because you've done it. So, yeah, I like, I've done like 10 and then I get 10 and then 10 and then 12 and then 15 and then 16. And now like, now I want to close 20. I want to close.Speaker 2 (44:53):Yeah. That's true. And yeah, I think that's another miss people like set their standards so low and then they hit it, get complacent. Um, but yeah, I actually just got out of pot and podcasts earlier today with the Alex Hogan hall. And she was talking about that too. Just how competitions help her reps like get to a new level. And then it's like, okay, you saw yourself do 15 in a month during this competition. Like, why can't you do, why can't you do that every month now? So I think that's a key thing for managers, leaders and stuff like that. Get your guys to hit higher levels. And then they see it's possible. It's like they, once they see the four minute mile has been done, then you can't say it's impossible anymore. Like Christian just went out and did it. Right. Just went out and did it. These guys can do it. It's possible. I mean, Christian, you didn't even know, you didn't even know English from selling pest control for crying out loud. Like anyone should be able to hear,Speaker 3 (45:49):I know you don't like roaches. I don't like cockroaches as well. Okay. We got up, we got something in common. Let's get you started. Okay. The trucks are right there. You know, the Johnsons, boom. Yeah. The trucks is going to finish and then you're next on my list. I'll do super cheap. Boom.Speaker 2 (46:05):That's why I left Brazil. There are too many roaches and spiders. That's awesome stuff, Christian. Um, and then like with goals. So can you talk about real quick before we kinda wrap up here with your numbers? What, what type of metrics is there some metrics like, you know, you need to hit to hit your goals every month, like X amount of appointments. Um, is it pretty much just 30 homeowners you're focused on focusing on and then, you know, the rest will fall into place with that or any other metrics you focus on for the month?Speaker 3 (46:39):Yup. Yup, definitely. Um, so when it comes to the numbers, uh, it's important to know your numbers. For example, I'm just going to look, I have my numbers on the notes, on my phone that way. Uh, I always track, I have, uh, I've shared my calendar on social media anywhere to anyone that wants to see my calendar and how it looks like how I have my appointments, how we book it and how I know exactly the outcome. I, what I did. I color coded what I mean by that. For example, every time when I have a showing in blue, I noticed an appointment when they shows a purple. I know it's an appointment that I pitched that didn't close when it shows green. I know the people that I showed. So I have, uh, I have a visual just right in front of me. So it's, it's kind of easy.Speaker 3 (47:29):I just opened my calendar and I know, I know that I'm doing well, and I know that I'm not doing well, and I know what I have to work on. And I know what I have improved because it's visual. I just call her a code in my calendar and knowing that I it's always there. It's always available for example, um, why don't we just go, hold on. I just, I just switched phones. I got a new phone, but it was so busy working. Like I, I had owned the bot for a month, a new phone and the brand new iPad. Like he came out, I got it. And I didn't even open. I was just busy working.Speaker 2 (48:07):I know I got to close more deals than that at bed.Speaker 3 (48:12):I just moved to Utah for like two days or something. It was like, you know what, I'm just going to take the iPad and the iPhone. So I started up, but I remember, I remember, so when it comes to July, I had 41 appointments out of this 41. I have, I don't know, 18 or shows. I had like 14 that I pitched that didn't close. And I had 15 that, a page that did close and I had three, the fail credit. So I realized that August, if I ha if I wanted to have my best month, which I did, I had to do bigger numbers because it's a numbers game. So what I did, I increased my numbers. So for August, I had 62 appointments and out of the 62, 23, no show me, which is 30%. And then out of the people that showed up, I pitched 18 that didn't close and a page 16 that they'd closed. So right now I'm sitting at a 50% closing for the people that I sit down. Wait. Yeah.Speaker 2 (49:14):That's incredible. Yeah. And yeah, that's, that's no secret to, I think a lot of guys forget is like top guys, like you, any top guy that I get on this podcast, that's closing a lot of deals. They all know their numbers like that instantly. So for our Solarpreneurs listeners, um, if you, if you can't like, you know, tell back your numbers right now and go through your ratios, like Christian just did, then you're missing something there. Cause I think that's a huge thing. If you can't know your numbers, you don't know like the back of your hand, how are you going to improve them? That's what Christian has been doing. That's how he's been all day increases numbers. He's just like, oh, I need to sit with more people than it being cheap as ratios the same or improve them. I know my best months and sales.Speaker 2 (49:57):Um, yeah, I've, I've been a mad man about tracking numbers too. So that's that's um, yeah. Huge thing. If people aren't doing that. So a Christian, I know it's getting late. You're in Utah, we're doing a late night podcast right now. So Christians appreciate you for coming on. Um, we went back and forth so glad to finally get you on the show, even though it's, you know, 10 o'clock at night for you. Awesome. But, uh, Christian. So before we kind of wrap up here, where can people find you on social media and connect with you and all that?Speaker 3 (50:29):Yeah. So when I got here in the U S I actually, I didn't have social media for about like two, almost three years now. I still use Facebook, Krisha, moron, and the ground. I that's why I have like 500 people. Just pretty much all door to door people. Yeah. I started needs to grow and like, not like maybe a year ago, stuff like that. I just want to share it. Won't last thing that the numbers, they, they didn't look like this. When I started, like, I will have to sit down with five, six people to close one. So I had to work way, way harder now because it closed at 50% every day, I just got to get inside two houses and that's it, whatever your number is. If you're closing one out of four, just do the reverse engineering. Because a lot of times people, they just do like how much money they can make, but they don't break down with the reverse engineer to see how many people they have to talk to how many hours they have to put in order to get those appointments.Speaker 3 (51:35):Well, how many of these appointments are going to show how many of these appointments are going to cancel? What's your cancellation rate? Like it's important to know that stuff and just backtrack and do the reverse engineer. So cause when it started, I was like, yeah, I want to do 40 deals. And I was like, no, I don't want to do 40 anymore. And then I wanted to do 60 deals. And then I realized that I could do 16 for months. And now, now I want to close way more than that. You know, it's just, yeah, that's pretty much what I, what I wanted to share with the guys that like, it was, it was hard. It was hard, but now I'm just grateful. So we had to push for meetings, Christian Maroney, and I'm available. Like I don't care for work for a different company hours if people, Hey, I'm going to Houston, you are invited to just stay in my place. You can just work with me. I don't care, whatever t-shirt, you're working with. I don't care whatever company, if I can provide any value, if I can. Like, if I, I dunno if I can stand for the industry, if I can support any solar fallow, because I feel like sometimes people they're not happy with their current companies or sometimes people aren't happy, but they still can learn from people, you know? Yeah. Yeah.Speaker 2 (52:49):That's huge. So yeah, no, I think abundance mindset. Um, definitely appreciate that. And um, yeah, like I always tell the story, but a lot of people starting out when I started in solar, didn't have that mindset. They're like, no, if you're from a different company, I'm not going to talk to you. I'm not like sharing anything, company secrets. So I think it's awesome that guys like you now are, you know, just coming from that abundance mindset and willing to share, what's working for you and you know, specific things you're doing and saying on the doors. So a last kind of follow up question that Christian, before we let you go here, um, you, you mentioned that you, you know, increase your closing ratio and improve those numbers a lot. I just been going anything specific that you did to like increase those ratios. Do you think it was just more, experience-based just more time you needed or were you like drill on role playing like crazy? What helped you increase those ratios in your closes and all thatSpeaker 3 (53:42):Fantastic question, Taylor. I love it. I love it. So I learned at a young age, I don't know, probably most of the listeners they know Zig Ziglar. They know Napoleon hill. They know gene rum for me. Like if you're listening to, if you listen to Zig Ziglar and Jim, like, I just compensate with numbers. What I lack in skill, that's it numbers, what are lacking skill? What I mean by that? I just had to get myself in front of a lot of people until I could learn. So what made the change is that along the process, I realized that I just needed to simplify. I was making solar too complicated. I was explaining in a way that people go like, dude, I'm not sure in my car. Did he says a confused mind? We always say no, just make it simple, like stupid, simple in a sense that now every single one of my presentations, I'm pretty pretty a hundred percent confident that if I do my presentation to a third grade, they're going to understand like a hundred percent.Speaker 2 (54:55):Hmm. That's awesome. Yeah. Love that. So Christian, thanks for all the tips you shared. So for Solarpreneurs, keep it simple out there. And guys, it's not rocket science. Christian came from Brazil, barely know in English and he's killing it in this injury. He's one of the top reps in the industry. So do those simple things, be consistent, get out on the doors at the same time, be consistent in your closes, tracked your numbers like a madman. And I think that's pretty much all there is to it. So, uh, so Christian, thanks again for coming on the show and before yep. Before we let you go, I guess we pretty much went through anything, but any, uh, any final tips you want to share with our Solarpreneurs before we say goodbye,Speaker 3 (55:37):My brother, uh, I think, I think that said something that I do know that I also do. I want to share one thing like with the international people, sometimes some guys it's like, oh, like it's hard, no doors, doors for you as well. You know, just believe in yourself. And you have, I've seen so many people just getting to the industry and crushing it. I'll say that's something that I wanted to share as well just believe in yourself, this, this is for you and know your demographics. I know exactly what type of people that I closed at a higher percentage. It better send that you ratio rate. So that's, that's kinda my, the people that I go to. So when I, same days just based on their body language, they, they react. They, they talk to me the way they carried themselves. I can save from closing that deal or no. So if I don't feel like I'm closing, I don't even set the appointment. So just kind of know the people that you close easier. Cause the Indiana, the day, you don't want to be the best salesman in the world. Just go talk to, just look for the low hanging fruit.Speaker 3 (56:48):Just look for the low hanging fruits and that's it.Speaker 2 (56:51):Yeah. I love that. So w what, what are the demographics for you, Christian? What, which ones do you go after?Speaker 3 (56:59):Um, now, now it's getting to a point that I can close. Pretty much everything. It wasn't like as now. I don't, I don't have a demographics, but yeah, in Texas, there's a lot of like, uh, black people. I feel like that's a really good demographic for me. I can connect with this people really, really well, and I haven't closed. So in my country we speak Portuguese, but I learned here in dos. I, I don't close a whole lot of deals in Spanish to be Frank with you. Nah, but I like it's, it's good people. So, but that's not my go-to. I feel like, yeah, I'll say black people, but I, I like, I like styling everyone.Speaker 2 (57:42):Yeah. Let's go. Well, Christian, thanks again, my man. Sorry. I think I've said we're going to wrap up like 10 times and then you keep, you keep, you keep dropping a cold on us. So I'm like, dang, I need to ask him about this. And he follow up withSpeaker 3 (57:56):Very, very first time speaking in public. So I just can't. I just can't hold myself.Speaker 2 (58:00):Yeah, no, you did awesome, man. So I appreciate you guys go give Krishna fall. Let them know you appreciated that episode. And thanks again. We'll be connecting and talk soon, Christian. Thanks for coming on the show.Speaker 4 (58:13):Hey, Solarpreneurs quick question. What if you could surround yourself with the industry's top performing sales pros, marketers, and CEOs, and learn from their experience and wisdom in less than 20 minutes a day. For the last three years, I've been placed in the fortunate position to interview dozens of elite level solar professionals and learn exactly what they do behind closed doors to build their solar careers to an all-star level. That's why I want to make a truly special announcement about the new learning community, exclusively for solar professionals to learn, compete, and win with top performers in the industry. And it's called the Solciety, this learning community with designed from the ground up to level the playing field to give solar pros access to proven members who want to give back to this community and help you or your team to be held accountable by the industry. Brightest minds four, are you ready for it? Less than $3 and 45 cents a day currently Solciety is open, launched, and ready to be enrolled. So go to Solciety.co To learn more and join the learning experience. Now this is exclusively for Solarpreneur listeners. So be sure to go to solciety.co and join. We'll see you on the inside.
Czy każda rzecz podłączona do internetu to już "internet rzeczy"? Jak zmieniają się i co nowego potrafią przedmioty wokół nas? I czy to tylko gadżety dla pasjonatów, czy przyszłość przemysłu, komunikacji i całego naszego życia? O tym Karol Jurga rozmawia z Witoldem Walczakiem, który odpowiada za dział tworzący oprogramowanie dla partnerów Huawei, i Jakubem Tomiczkiem z firmy ConnectPoint specjalizującej się w rozwiązaniach informatycznych dla przemysłu i energetyki. Partnerem podcastu jest T-Mobile, oferujący rozwiązania w zakresie cyberbezpieczeństwa.
There are a lot of benefits to being a happy person. This episode begins by discussing one more reason to look at the bright side of life that can really pay off in your later years. https://www.ucsf.edu/news/2021/09/421506/happiness-early-adulthood-may-protect-against-dementia The only way medicine makes advances is by testing new drugs, vaccines and procedures on people. It's very risky and comes at a steep price according to Dr. Paul Offit an attending physician in the Division of Infectious Diseases at the Children's Hospital of Philadelphia - and author of the book You Bet Your Life: From Blood Transfusions, To Mass Vaccinations, The Long and Risky History of Medical Innovation (https://amzn.to/3BXN4S6). Listen as he explains the history of medical breakthroughs and how many brave people have made huge sacrifices so you and I can live longer and healthier than ever before. It is a important story of unsung heroes you need to hear. How long have people been making fabrics and wearing clothes? How were early fabrics and textiles made? How have fabrics changed history? These are all questions addressed by my guest Kassia St. Clair author of the book The Golden Thread How Fabric Changed History (https://amzn.to/3vq3ZdB) While we tend to take fabrics and clothes for granted, listen and you will be amazed at how important fabrics have been to human civilization. Have you heard about this list of 20 official haunted houses and places put out by the U.S. Department of Commerce? It's been mentioned in articles and on the radio - but does this list really exist? Listen and find out. https://www.hauntjaunts.net/officially-haunted-places-fact-or-faked/ PLEASE SUPPORT OUR SPONSORS! We really like The Jordan Harbinger Show! Check out https://jordanharbinger.com/start OR search for it on Apple Podcasts, Spotify or wherever you listen to podcasts. Go to https://backcountry.com/sysk to get 15% OFF your first full-priced purchase! Get $15 off your first box of premium seafood when you visit https://WildAlaskanCompany.com/Something Grow your business with Shopify today - go to https://Shopify.com/sysk right now! Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business 15 minutes could save you 15% or more on car insurance! https://geico.com Happy GEICO-ween! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode we hear about how mid and low band spectrum could help accelerate the adoption of intelligent medicine. Tune in and hear Christine Gall share key tools and technology infrastructure to support these emerging solutions, the roles of 5G and more.Capable device req'd; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com.This episode is sponsored by T-Mobile for Business
In this episode we hear about how mid and low band spectrum could help accelerate the adoption of intelligent medicine. Tune in and hear Christine Gall share key tools and technology infrastructure to support these emerging solutions, the roles of 5G and more.Capable device req'd; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com.This episode is sponsored by T-Mobile for Business
Becoming a homeowner is a big goal for so many people. It is part of the American dream. But is owning a home always better than renting? This episode begins with some interesting facts that may make renting more attractive. https://knowledge.wharton.upenn.edu/article/so-you-think-owning-a-home-will-make-you-happy-dont-be-too-sure/ Also, here is the link to the home ownership/rental calculator: https://www.nytimes.com/interactive/2014/upshot/buy-rent-calculator.html What is your consciousness? What does it mean to be you? I know it sounds a little out-there - but I want you to listen to Anil Seth. He is a professor of cognitive and computational neuroscience at the University of Sussex, Author of the book, Being You: A New Science of Consciousness (https://amzn.to/3DvkibU). Listening to this conversation will really make you think about how you experience the world and why your experience is so different than everyone else's. Did you know that for many breeds, dogs are living shorter lives than they did just 10 years ago? Surprising huh? Also, there is new research about what is most effective to help your dog live a long and healthy life. Listen as I discuss all of this and more with veterinarian Dr. Karen Becker author of The Forever Dog: Surprising New Science to Help Your Canine Companion Live Younger, Healthier, and Longer (https://amzn.to/3aBK0yQ). She also describes how she found a dog that lived to be 30 years old and the reasons for such a long life. Air fresheners supposedly clean the air and get rid of odors. But do they really? Are they even safe? Listen as I discuss what the EPA says about commercial air fresheners and what you need to know to keep your family safe. https://www.sciencedirect.com/science/article/pii/S0360132316304334 PLEASE SUPPORT OUR SPONSORS! We really like The Jordan Harbinger Show! Check out https://jordanharbinger.com/start OR search for it on Apple Podcasts, Spotify or wherever you listen to podcasts. Go to https://backcountry.com/sysk to get 15% OFF your first full-priced purchase! Get $15 off your first box of premium seafood when you visit https://WildAlaskanCompany.com/Something Grow your business with Shopify today - go to https://Shopify.com/sysk right now! Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business 15 minutes could save you 15% or more on car insurance! https://geico.com Happy GEICO-ween! Learn more about your ad choices. Visit megaphone.fm/adchoices
We welcome YOU back to America's leading higher education podcast, The EdUp Experience! In this episode, YOUR guest is Dr. Michael Torrence, President at Motlow State Community College, YOUR host is Dr. Joe Sallustio, & YOUR sponsor is Unmudl! In this episode Joe talks with Dr. Michael Torrence, President of Motlow State Community College about their innovative partnership with T-Mobile. This return appearance for Michael is to talk about #5GforAll - MSCC is giving out 2,100 smartphones with hotspots to their students to increase educational access & equity! This EdUp ReUp is a can't miss! Seated as the 7th President of Motlow State Community College, Dr. Michael L. Torrence comes as a leader, life-long learner, innovator, collaborator, academician, and administrator. He is successful in serving & transforming rural, urban, & suburban communities. Dr. Torrence is a champion of the community college & its mission. Dr. Torrence's higher education career spans more than 23 years & represents a demonstrated love of the teaching & learning community, working both as faculty & as an administrator in Student Affairs as well as Academic Affairs. Make sure to be the first person to claim YOUR school on Unmudl! Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp! Connect with YOUR EdUp Team - Elvin Freytes & Dr. Joe Sallustio ● Learn what others are saying about their EdUp experience! ● Join YOUR EdUp community at The EdUp Experience! ● YOU can follow us on Facebook | Instagram | LinkedIn | Twitter | YouTube Thank YOU for listening! We make education YOUR business!
It is called the “psychology of requests.” That is, if you want someone to do something for you, it is all about how you phrase it. This episode begins with a discussion on the best ways to ask people, so they respond the way you want and do things you want them to. http://nymag.com/scienceofus/2016/09/persuasive-techniques-that-actually-work.html Every day you are presented with problems. According to my guest Marie Forleo, all those problems can be solved with the right attitude and the right approach. Marie Forleo is a wildly popular entrepreneur, writer, philanthropist, optimist and author of the book, Everything is Figureoutable (https://amzn.to/32NIeVw). Listen as she offers a fresh way to look at and solve the problems of life. Marie's website is www.MarieForleo.com Of course, you know that it's not polite to stare. Still, people stare. So, if you do, how long can you stare before you creep people out? Listen as I reveal the exact number of seconds – down to a tenth of a second so you will now know proper staring etiquette. http://rsos.royalsocietypublishing.org/content/3/7/160086 Statistics are funny. It seems you can make them say whatever you want – in fact you can just make them up out of thin air and likely never get caught. Unless of course you are talking with my guest, David Spiegelhalter. He is a British statistician and Winton Professor of the Public Understanding of Risk in the Statistical Laboratory at the University of Cambridge. He is also author of the book The Art of Statistics (https://amzn.to/30amC8T). David joins me to reveal how best to use statistics to bolster your own argument and how to question other people when they use statistics to make sure they are real and relevant. PLEASE SUPPORT OUR SPONSORS! We really like The Jordan Harbinger Show! Check out https://jordanharbinger.com/start OR search for it on Apple Podcasts, Spotify or wherever you listen to podcasts. You can grow thicker, healthier hair AND get $15 off at https://nutrafol.com Promo code: SOMETHING Download the GetUpside App and use promo code SOMETHING to get up to 50¢/gallon cash back on your first tank! Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ JUSTWORKS makes it easier for you to start, run and grow a business. Learn more: https://justworks.com Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Learn more about your ad choices. Visit megaphone.fm/adchoices
This month, we're talking to Des Smith, Director of Creative Content for Devices and Products at T-Mobile, but you might know him as the "Unboxing Guy" at T-Mobile. Des's unboxing adventures have taken him onto 60MPH zip lines, swimming with sharks, and even a trip to the "moon". But before he was risking life and limb for T-Mobile, he was a system engineer and product manager for the company. He's basically done everything from the beginning of one of the largest carriers in the world, and now he's here to talk to us. Visit benefitofthedoud.com for links to some of Des's unboxing adventures! Patreon bonus for this episode: Early Access Special thanks to:Des Smith Director of Creative Content, T-Mobile Subscribe to the show! Support the show! Read more! Twitter - @Benefitofdoud Instagram - @BenefitoftheDoud Youtube - http://bitly/botdtubeTikTok - @BenefitoftheDoud Benefit of the Doud is written and hosted by:Adam Doud - @DeadTechology Co-produced by:Clifton M. Thomas - @cliftonmthomas
Watch the video!https://youtu.be/XdVmUr3PHKEIn the News blog post for October 15, 2021:https://www.iphonejd.com/iphone_jd/2021/10/in-the-news599.html Watch Your 7Driving with AirTagsUnleashing the Fruit!BONUS #1: How to be an iCopyCatBONUS #2: All the Tips so far!BONUS #3: How to Add Live Video in Keynote on the iPadBrett's iPhone Tip: Put a phone call on holdJeff's iOS Tip: Change the text size for a specific appJon Gruber: Apple Watch Series 7 ReviewiJustine: Apple Watch Series 7 - It's here!Dieter Bohn: Apple Watch Series 7 Review: Time and Time Again10 helpful Apple Watch tips you should know from Apple SupportMichael Potuck from 9to5Mac: Dude, where's my car? AirTag responsible for tracking down stolen SubaruAll of the tips so far from the In the News podcastHow to Add and Manage Live Video in Keynote on the iPadBrett's iPhone Tip: We all know how to “Mute” yourself while on a phone call on your iPhone, but if you tap and hold (for about 4-5 seconds) on the Mute button, you can actually place the call on hold. This might be a silly little tip, but when you “Mute” the person who you called cannot hear you, but you can still hear them. But if you put the call on “Hold” then you are muted, and you can't hear the other side either. (I've only been able to test this on AT&T, but I've seen some reports that this only works on AT&T and T-Mobile, and may not work on Verizon or Sprint. Also, some people report that when you put a person on hold, they hear music, but I haven't been able to verify that.)Jeff's iOS Tip: Customize the text size in a specific app. Go to Settings -> Control Center -> and add the Text Size icon. Now when you are using an app, invoke the Control Center and tap the Text Size button. At the bottom left, tap [this app] Only. You can then increase (or decrease) the text size only in that specific app.This is one of the 50 tips in the MacRumors post by Tim Hardwick.Brett Burney from http://www.appsinlaw.comJeff Richardson from http://www.iphonejd.com
Jak to się stało, że fizyczne i namacalne serwery i komputery coraz częściej zastępuje tajemnicza i nieuchwytna chmura? Dlaczego przenosi się do niej biznes i każdy z nas, czasem nawet o tym nie wiedząc? Czy jesteśmy na nią skazani? A jeśli tak, to czy powinniśmy się z tego cieszyć i na co uważać? O tym prowadzący podcast Wielka Chmura Zmian Karol Jurga porozmawia z Ewą Maciaś, która zajmowała się projektem Google Cloud w Polsce, i Mariuszem Chudym, odpowiedzialnym za rozwiązania chmurowe PwC na Europę Środkową i Wschodnią. Partnerem podcastu jest T-Mobile, oferujący rozwiązania w zakresie cyberbezpieczeństwa
Passwords are a real pain. If it is too random, you can't remember. If you it too easy, you could easily be hacked. So this episode begins with a simple formula to create a new password that you will remember and no one else will ever guess. Source: Eran Katz author of Where Did Noah Park The Ark (https://amzn.to/3at5fmx). When you are asked to make a choice, your decision on what to choose is influenced by so many things including how the options are presented to you, who is presenting them and so much more. This is called “choice architecture” and it's important to understand. One of the leading experts on choice architecture is Eric Johnson, Director of the Center for Decision Sciences at The Columbia Business School and author of the book The Elements of Choice: Why the Way We Decide Matters (https://amzn.to/3mK49bN). Listen as Eric explains how other people and situations influence your choices and how you influences the choices other people make - often without even realizing it Everyone lies. And we do it for all the same reasons. Listen as I explain why we lie, how lying works and how it starts at a very early age. https://www.ted.com/speakers/kang_lee Selfishness is primarily seen as a negative. Yet, maybe we should be a little more selfish a little more often according to Michelle Elman. Michelle is a coach, speaker and author who has been named 1 of the 50 most inspirational women in the UK. Her book is called The Joy of Being Selfish (https://amzn.to/3AvyQq8) and she joins me to discuss the benefits of taking better care of yourself and setting boundaries for others. PLEASE SUPPORT OUR SPONSORS! We really like The Jordan Harbinger Show! Check out https://jordanharbinger.com/start OR search for it on Apple Podcasts, Spotify or wherever you listen to podcasts. You can grow thicker, healthier hair AND get $15 off at https://nutrafol.com Promo code: SOMETHING Download the GetUpside App and use promo code SOMETHING to get up to 50¢/gallon cash back on your first tank! Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ JUSTWORKS makes it easier for you to start, run and grow a business. Learn more: https://justworks.com Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Learn more about your ad choices. Visit megaphone.fm/adchoices
In this engaging and eye-opening episode, Kevin Oakes, the CEO and co-founder of i4cp (the leading authority on next practices in human capital), and the author of the recently published book, Culture Renovation™, unpacks the strategies and actions that i4cp, through extensive research, has learned are key to successfully renovating culture. As CEO and co-founder of i4cp, Kevin Oakes provides strategic direction and vision, and is responsible for the overall operations of the organization. Kevin is a frequent author and international keynote speaker on next practices in human capital and works with business and HR executives on people practices that drive high performance. Kevin is the author of Culture Renovation™, which was published in January 2021. The book acts as a blueprint for senior leaders to positively change organizational culture and details 18 action steps that companies such as Microsoft, 3M and T-Mobile have followed to successfully renovate their cultures.
Taking a daily multivitamin seems like it might be good insurance - but is it? This episode begins with a discussion about what taking a multivitamin does or does not do for you or your kids. https://www.fredhutch.org/en/news/releases/2009/02/multivitamins.html With online dating and all the dating apps, it would seem that dating should be a lot easier. After all, you can meet an endless number of people you would never meet otherwise. Is online dating a great way to meet people? Or is the old-fashioned way still the best way? Or maybe there is an even better way. Listen as I speak with Jon Birger, an award-winning magazine writer and author of the book Make Your Move: The New Science of Dating and Why Women Are in Charge (https://amzn.to/3ApiNKe). He has some very important information, research and advice that may change the way you meet people from now on. People have been talking about and proposing a 4-day work week for a long time. But it hasn't really caught on in most places. This may be about to change according to Joe Sanok. Joe has researched the origins of our 40 hour, 5-day work week and explains why a shorter week can really be good for business and employees. Joe joins me to explain why circumstances today might be perfect to usher in the 4-day work week and how you will benefit from it. Joe Sanok is author of the book Thursday Is The New Friday (https://amzn.to/3oGQBjL). Flipping a coin may seem like an arbitrary and rather ridiculous way to make a decision. But maybe not. Listen as I explain why flipping a coin can actually be a very good way to choose what to do when you can't decide. https://www.wsj.com/articles/SB10001424052748703694204575518200704692936 PLEASE SUPPORT OUR SPONSORS! We really like The Jordan Harbinger Show! Check out https://jordanharbinger.com/start OR search for it on Apple Podcasts, Spotify or wherever you listen to podcasts. You can grow thicker, healthier hair AND get $15 off at https://nutrafol.com Promo code: SOMETHING Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ JUSTWORKS makes it easier for you to start, run and grow a business. Find out how by going to https://justworks.com Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Learn more about your ad choices. Visit megaphone.fm/adchoices
I'll bet there have been times when someone has offered to help you and you declined. You probably said something like, “No, that's ok I got it.”? Well, why say that? Why we are so reluctant to ask other people for help when we likely could use it? This episode begins with a discussion on why asking for help is hard and yet it is one of the smartest things you will ever do. http://rd.com/advice/relationships/phrases-make-people-trust/ Your Life is ruled by chance and probability. Yet how much do you understand about them? Ian Stewart knows about them better than most people. Ian is a Professor Emeritus of math at the University of Warwick in England and author of the book Do Dice Play God?: The Mathematics of Uncertainty (https://amzn.to/2MWjer8). Listen as he explains, for example, how a slot machine appears to be “hot” one day but not another. Or, what really determines whether a coin flip will end in heads or tails. And most importantly, how this all applies to you. When women sit down at a restaurant, where do they typically put their purse? They sling it over the back of the chair or put it on the floor. Listen as I explain why both of those options are really bad ideas that can easily get your identity stolen. I'll also explain a simple way every woman can secure her purse and never worry again. http://rd.com/advice/travel/purse-theft-safe/ Motivational speakers can be very inspiring – but motivation for you can't really come from someone else's story. Susan Fowler, author of the book Master Your Motivation: Three Scientific Truths for Achieving Your Goals (https://amzn.to/2HJneXV) joins me to explain the real science of motivation – and how it works. Listen and discover how to find the motivation that will sustain you to achieve even when times are tough. PLEASE SUPPORT OUR SPONSORS! Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ Go to https://backcountry.com/sysk to get 15% OFF your first full-priced purchase. Firstleaf – the wine club designed with you in mind! Join today and you'll get 6 bottles of wine for $29.95 and free shipping! Just go to https://tryfirstleaf.com/SOMETHING Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth Download the five star-rated puzzle game Best Fiends FREE today on the Apple App Store or Google Play! https://bestfiends.com https://www.geico.com Bundle your policies and save! It's Geico easy! Learn more about your ad choices. Visit megaphone.fm/adchoices
Tech News and Commentary Dave and the team discuss Honda’s air taxies and robot, a drone light show gone wrong, T-Mobile’s cheaper home internet, a hour and a half long quake, Xbox sneakers, Toyota spyware, car and the chip shortage, Uber’s improvement to the airport trip, Instagram no longer being a photo sharing app, and […]
So many habbenings to cover but must importantly our fren Green Beret Veteran Jeremy Brown was recently arrested in his home by the FBI for TRESPASSING!! They searched his home for 5 Hours and denied him bail. If you don't remember Jeremy Brown story the FBI approached him to be an informant and infiltrate groups like the Oath Keepers and Proud Boys and Jermey blew the whistle on the whole thing. We had him on the show a few months back. Here is the link if you would like to hear more about his story: https://rumble.com/vfit5d-52-we-the-people-radio-w-green-beret-jeremy-brown-vs-the-fbi.html Jeremey is a true Patriot and does not deserve to be in jail facing any charges he was protesting peacefully and NEVER entered the Capital building. Jeremy Brown is a POLITICAL PRISONER!! Link to hear more about Jeremy's arrest https://www.thegatewaypundit.com/2021/10/judge-denies-bail-retired-green-beret-jeremy-brown-arrest-misdemeanor-charge-standing-us-capitol-jan-6-refusing-fbi-informant/ If you would like to donate to Jeremy to help him with his and defense costs and fight back against this tyrannical government. Donate HERE: https://www.givesendgo.com/JeremyBrownDefense The National School Board Association asked the Attorney General to classify the parents as "Domestic Terrorists" and now our attorney General Merrick Garland is attacking the parents who are standing up for our kids. James O'Keefe and his team over at Project Veritas are doing amazing work exposing so much corruption and evil. Check out their work on their youtube channel https://www.youtube.com/c/veritasvisuals 60 min brought on a Facebook whistle blower saying that there needs to be censoring more. The very next day all Facebook social medias went down world wide for 6 HOURS.. Facebook, Instagram, and Whatsapp...Telegram also went down as well as Verizon, AT&T, and TMobile. Joe Rogan and Russel Brand have been speaking so much truth as of late. It doesn't matter if they are controlled opposition the people that are listening are not and they both have very large audiences of sheep. Check out some of the insane red pills these guys are dropping: Russel Brand https://youtu.be/0k6X03XvxWw https://youtu.be/iHTKloG7rSk https://youtu.be/oiJQmahbGP8 Joe Rogan https://youtu.be/JQuyWUdnDNA Check out our Frens over at Official Patriot Gear to pick up the Patriot Hats James and Anthony were wearing. https://officialpatriotgear.com/ MERCH IS LIVE!! GO TO WPRUSA.COM AND PICK UP YOURS TODAY https://wprusa.com/ Pick up the best topicals in the game sold nation wide Kush Creams! 21x Cannabis Cup Award Winning Visit their website today! https://kushcreams.com/ Put in WPRUSA for 15% off at check out New Rumble Channel https://rumble.com/c/c-648243 Weed The People YouTube channel https://www.youtube.com/channel/UCo5pjjpKyL4qkjj4IaSZ5jw CHAT WITH US AND JOIN OUR TELEGRAM!!!!!! Telegam link: https://t.me/wprusa17 Follow us on GAB:@We_The_People_Radio GAB Link: https://gab.com/we_the_people_radio Visit our Sponsor for all your beauty product needs for men and women Support local! https://thewarehouse.salon/ Put in code WPRUSA for 10% off at check out Follow on IG & YouTube @TheWarehouse.salon Subscribe to our Rumble channel: We The People Radio https://rumble.com/c/c-648243 We are now on all major streaming platforms go subscribe and follow Apple Podcast Link (If you Like our content give us a 5 star rating) https://podcasts.apple.com/us/podcast/we-the-people-radio/id1536870009 Podbean Link https://wprusa.podbean.com/ LIKE SUBSCRIBE SHARE Really helps us spread the truth to as many as possible Sign up for our Email List while we build our website incase we get removed from social media to keep up with what is going on WWW.WPRUSA.COM Follow us on IG: @We.The.People.Radio Follow our back up account: @We.The.People.Radio.2.0 Follow 2nd Backup Account: @WPRUSA__ Follow us on Twitter @WPRUSA17
Can you actually get sick from being sad? Can prolonged sadness shorten your lifespan? A lot of people think so. This episode begins by looking at the scientific link between sadness and health. http://www.ox.ac.uk/news/2015-12-08-happiness-and-unhappiness-have-no-direct-effect-mortality It would be great if people noticed how competent you are on their own. But that rarely happens. If you want to be seen as confident and competent you have to project that image out to the world. Listen as I speak with Jack Nasher, a consultant and negotiation trainer is author of the book Convinced: How to Prove Your Competence and Win People Over (https://amzn.to/2BqWojk). Jack explains what it takes to really get people (including your boss) to see just how great you are and how well you do your job. What time is it at the North Pole? Why does a whip crack? Why do people stick out their tongue when they are concentrating on a task? These are just some of the interesting questions I tackle with science writer Ivan Semeniuk. Ivan along with New Scientist magazine, published a book called Why Don't Penguins Feet Freeze? (https://amzn.to/2R6JMHV) ( and yes we answer that one too.) which explores some of these fascinating questions you've always wondered about. Some foods we call “comfort” foods. Why? It turns out your favorite comfort food has more to do with who cooked it for you and where you were when you first ate it than it does with the food itself. Listen as I explain. https://www.journals.elsevier.com/appetite/media-coverage/we-love-comfort-food-because-we-love-the-cook PLEASE SUPPORT OUR SPONSORS! Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow Go to https://backcountry.com/sysk to get 15% OFF your first full-priced purchase. Firstleaf – the wine club designed with you in mind! Join today and you'll get 6 bottles of wine for $29.95 and free shipping! Just go to https://tryfirstleaf.com/SOMETHING Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth Download the five star-rated puzzle game Best Fiends FREE today on the Apple App Store or Google Play! https://bestfiends.com https://www.geico.com Bundle your policies and save! It's Geico easy! Learn more about your ad choices. Visit megaphone.fm/adchoices
New York City is a complex place in which to work within public safety. In the middle of it all is the 911 system that receives calls from citizens and dispatches first responder resources. In this podcast I interview Chris Carver, a former Chief Dispatcher and Director of Fire Dispatch Operations for the New York City Fire Department where he helped to coordinate the response to some of New York City's largest disasters. We discuss the status of 911 systems in general and dominance of technology that increasingly is being used within 911 systems. Additionally, we talk about how New York City and other communities can work to become more disaster resilient. Today Chris is Hexagon's Director of Sales for the Eastern United States. This podcast is sponsored by T-Mobile for Government, providing innovative connectivity solutions that help government better serve citizens by enabling agencies to work more intelligently, efficiently, and securely. Their mobile device management solutions help safeguard sensitive data and their network is ideal for unlocking game-changing loT technology. T-Mobile provides 24x7x365 support, so they are ready to help you when communications are critical. It all starts with America's largest, fastest, and now according to a third-party rating service umlaut, it is the most reliable 5G network, as well as the tools that help you take advantage of 5G. T-Mobile offers an amazing customer experience and outstanding value—with no tradeoffs. They have the most reliable 5G according to umlaut based on crowdsourced user experience data (Sept 2020 to Feb 2021). They also have the fastest 5G according to Opensignal Awards based on average speeds (USA: 5G User Experience Report April 2021). See 5G device, coverage, & access details at T-Mobile.com.
About CourtneyCourtney Nash is a researcher focused on system safety and failures in complex sociotechnical systems. An erstwhile cognitive neuroscientist, she has always been fascinated by how people learn, and the ways memory influences how they solve problems. Over the past two decades, she's held a variety of editorial, program management, research, and management roles at Holloway, Fastly, O'Reilly Media, Microsoft, and Amazon. She lives in the mountains where she skis, rides bikes, and herds dogs and kids.Links: Verica: https://www.verica.io Twitter: https://twitter.com/courtneynash Email: email@example.com TranscriptAnnouncer: Hello, and welcome to Screaming in the Cloud with your host, Chief Cloud Economist at the Duckbill Group, Corey Quinn. This weekly show features conversations with people doing interesting work in the world of cloud, thoughtful commentary on the state of the technical world, and ridiculous titles for which Corey refuses to apologize. This is Screaming in the Cloud.Corey: This episode is sponsored in part by our friends at Jellyfish. So, you're sitting in front of your office chair, bleary eyed, parked in front of a powerpoint and—oh my sweet feathery Jesus its the night before the board meeting, because of course it is! As you slot that crappy screenshot of traffic light colored excel tables into your deck, or sift through endless spreadsheets looking for just the right data set, have you ever wondered, why is it that sales and marketing get all this shiny, awesome analytics and inside tools? Whereas, engineering basically gets left with the dregs. Well, the founders of Jellyfish certainly did. That's why they created the Jellyfish Engineering Management Platform, but don't you dare call it JEMP! Designed to make it simple to analyze your engineering organization, Jellyfish ingests signals from your tech stack. Including JIRA, Git, and collaborative tools. Yes, depressing to think of those things as your tech stack but this is 2021. They use that to create a model that accurately reflects just how the breakdown of engineering work aligns with your wider business objectives. In other words, it translates from code into spreadsheet. When you have to explain what you're doing from an engineering perspective to people whose primary IDE is Microsoft Powerpoint, consider Jellyfish. Thats Jellyfish.co and tell them Corey sent you! Watch for the wince, thats my favorite part.Corey: This episode is sponsored in part by our friends at VMware. Let's be honest—the past year has been far from easy. Due to, well, everything. It caused us to rush cloud migrations and digital transformation, which of course means long hours refactoring your apps, surprises on your cloud bill, misconfigurations and headache for everyone trying manage disparate and fractured cloud environments. VMware has an answer for this. With VMware multi-cloud solutions, organizations have the choice, speed, and control to migrate and optimizeapplications seamlessly without recoding, take the fastest path to modern infrastructure, and operate consistently across the data center, the edge, and any cloud. I urge to take a look at vmware.com/go/multicloud. You know my opinions on multi cloud by now, but there's a lot of stuff in here that works on any cloud. But don't take it from me thats: VMware.com/go/multicloud and my thanks to them again for sponsoring my ridiculous nonsense.Corey: Welcome to Screaming in the Cloud. I'm Corey Quinn. Periodically, websites like to fall into the sea and explode. And it's sort of a thing that we've accepted happens. Well, most of us have. My guest today is Courtney Nash, Internet Incident Librarian at Verica. Courtney, thank you for joining me.Courtney: Hi, Corey. Thanks so much for having me.Corey: So, I'm going to assume that my intro is somewhat accurate, that we've sort of accepted that sites will crash into the sea, the internet will break, and then everyone tears their hair out and complains on Twitter, assuming that's not the thing that fell over this time—Courtney: [laugh].Corey: —but what does an Internet Incident Librarian do?Courtney: Yeah, I'll come back to the first part about how—some people have accepted it and some people haven't, I think is the interesting part. So technically, I think my official real title is, like, research analyst or something really boring, but I have a background in the cognitive sciences and also in technology, and I'm really—have always been fascinated by how these socio-technical systems work. And so as an Internet Incident Librarian, I am doing a number of things to try to better understand—both for myself and, obviously, the company I work for, but for the industry as a whole—what do we really know about how incidents happen, why they happen, when they happen, and what do we do when they happen? And how do we learn from that? So, one of the first things that I'm doing along those lines is actually collecting a database of all of the public write-ups of incidents that happened at companies that are software-related.So, there's already bodies of work of people who collect airline incidents and other kinds of things. And we don't have that [laugh] as an industry, which I think is—I want to solve that problem because I think other industries that have spent some time introspecting about why things fall down, or when things fall down and how they fall down. Take the airline industry for example; planes don't really fall out of the sky very often.Corey: No. When it does, it makes news and everyone's scared about flying, but at the same time, it's yeah, do you have any idea how many people die in car crashes in a given hour?Courtney: Yeah, yeah. And we'll come back to how the media covers things in a minute because that is definitely something I have opinions about. But, I'm not trying to say I want to create the NTSB of the internet; I don't think that's quite the same thing, and I really want something in the spirit of software, and the internet, and open-source that's more collaborative and it's very open to all of us. So, the first step is to just get them in one place. There is no single place where you could go and say, “Oh, where all of the X incident reports? Where all the ones that Microsoft's written, and also Amazon, or Google, or, you know, whoever.”Corey: They have them, but they hide them so thoroughly. It turns out that they don't really put that in big letters on their corporate blog with links to it. And when you look at one incident report, they don't say, “Here, look at our previous incident reports.” They really—Courtney: Yeah.Corey: —should but no one does.Courtney: And I think that's fascinating because there's a precedent. So, there's two precedents, and I just gave you basically one side of the two, which is, the airline industry has done this and it's not like people don't fly, right? So, a lot of internet companies, a lot of software-based companies, seem to be afraid of what their customers, or what the stock market, or what folks will think. Mind you, these are publicly traded [laugh] airline companies. People aren't going to stop using Amazon just because you give more of this information out.And so I think that piece is—I would love to see that stop being the case. Because the flip side of the coin is that this is a rising tide lifts all boats kind of thing, which granted, not all companies agree on, especially really big ones because their boats already mowing all the little ones out of the ocean. But that's another story.Corey: Sure, but also, it's easy to hide an outage. “Our site is down for you can say three days. Great, if a customer didn't try to access the site at all during those three days, was the site really down in the first place?”Courtney: Oh, the tree in the forest of internet outages. Yes, it's true, although I think that companies are—they know that people go complain on social media, right? I think there's more and more of that happening now. It's not like you can hide it as easily as you could have before Twitter or Instagram or—Corey: Right. Whereas a plane falls out of the sky, generally it's one of those things that people notice.Courtney: Yeah. Even if you weren't interested in that flight at all.Corey: Right. When it lands in your garden, you sort of have a comment on this.Courtney: [laugh]. Yeah. Pieces fall out of the sky. That has happened. But I think the other flip side of the coin I already mentioned is the safety of airline industry has increased so significantly over the past, you know, whatever, 30, 40 years because of this concerted effort.And the other piece of it, then, as an industry, as technologists, as people who use software to run their businesses, some of those things are now safety-critical. And this comes back to the whole software is running the world now. Planes now actually could fall out of the sky because of software, not just because of hardware failures. And nuclear power plants are [laugh] run by software, and your electronic grid, and your health care systems, heart rate monitors, insulin pumps. There are a lot of really critical things, and now our phone services and our internet stuff is so entwined in our lives, that people can't be on their Zoom calls, people can't run their businesses. So, this stuff has a massive impact on people's lives. It's no longer just pictures of cats on the internet, which admittedly, we've really honed the machine for that.Corey: No, but now when software goes down, the biggest arguments people make, the stories people tell is, “Oh, well, it meant that the company lost this much money during that timeframe.” And great, maybe. We can argue about is that really true or is it not? It depends entirely on the company's business model, but I don't like to tend to accept those things at face value. But yeah, that's the small-scale thing, especially when you start getting to these massive platform providers. There are a lot of second and third-order effects that are a lot more interesting slash important to people's lives, than, well, we couldn't show ads to people for an hour and a half.Courtney: Right. Yes. Absolutely. So, T-Mobile had this outage, what is it, how is time—time is still not working very well, for me. I'm trying to remember if it was earlier this year, or if it was in—it was last year. I think it was 2020. And you're like, T-Mobile, oh okay, whatever. You know, like, cell phones, yadda, yadda. 911 stopped working. [laugh].And it was a fascinating outage because these are now actually regulated industries that are heavily software-backed. There was a government investigation into that the same way we have NTSB investigations into airline accidents, and they looked at all of those, kind of, second or third-order effects of people who—you know, a grandma who was stranded on the road, people who couldn't call 911, those kinds of things that are really significant impacts on people's lives. And the second-order effect is, oh, yeah, AWS goes down—like you said—and Amazon or people like to say, Jeff Bezos—I guess, now, are they going to complain about how much money Andy loses? I guess so—but [laugh] what lives on AWS, that's crazy to think about, right?Corey: Yeah, the more I learn the answer to that question, the more disturbed I become.Courtney: Well, you'd probably know a better answer to that question [laugh] than a lot of people.Corey: They have the big companies they can talk about. What's really interesting is the companies that they don't and can't. An easy example: financial services is an industry that is notorious for never granting logo rights. Like, at some point, they'll begrudgingly admit, “Yes, our multinational bank does use computers.” But it's always like pulling teeth, and I get it on some level; the entire philosophy of a lot of these companies is risk-mitigation, rather than growth and advancing the current awareness of knowledge. But it does become a problem.Courtney: Yeah. It's interesting, I need more data, which we'll get to—help me, people—but I am able to start seeing some of those interesting graphs of, kind of these cascading effects of these kinds of outages. And so I strongly believe that we need to talk about them more, that more companies need to write them up, and publish them, and be a lot more transparent about it. And I think there's a number of companies that are showing the way there that—and it has to do with your first question which is, we've all sort of accepted this, right? But I disagree with that.I think those of us who are super close to these kinds of complex, dynamic distributed systems totally know that they're going to fail, and that's not shocking, nor the case of incompetence. We are building systems that are so big and so complex, no one person, no 10X engineer out there could possibly model or hold the whole thing in their head. Especially because it's not even just your systems… we were just talking about, right? Your stuff's on GitHub; it's on AWS; there's, like, three other upstream providers; there's this API from over there. These systems are too intricate, too complex; they're going to fail.Corey: So, we're back to why all these things failed simultaneously and it comes out it's a Northern woods, middle of nowhere backhoe incident. That's right, if we look at the natural food chain of things, fiber optic cable has a natural predator in the form of a backhoe. To the point where if I'm ever lost in the woods, I will drop a length of fiber, kick some dirt over it, wait a few minutes; a backhoe will be along to sever it. Then I can follow the backhoe back to civilization. They don't teach that one and the boy scout manual, but they really should.Courtney: Yeah. Oh, my gosh. There was a beaver outage in Canada, which is the—[laugh] God, that's the most Canadian thing ever.Corey: Can you come up with a more Canadian—Courtney: No.Corey: —story than that? I would posit you could not, but give it a shot.Courtney: No, probably not. Anyhoo. So, I think, like I was saying, those of us close to it accept that, understand it, and are trying to now think about, okay, well, how do we change our approach and our philosophy about this, knowing that things will fall down? But I think if you look at a lot of the rest of the world, people are still like, “What are those idiots doing over there? Why did their site fall down?”Corey: Oh, my God—Courtney: Right?Corey: —the general population is the worst on stuff like this. The absolute worst.Courtney: The media is the worst. [laugh].Corey: It's, “How did they wind up to going down?” “Yeah, because this stuff is complicated.” Back when I was getting started in tech, I thought the whole thing worked on magic, so I started figuring out different pieces of it worked. And now I'm convinced; it runs on magic. The most amazing thing is this all works together. Because—Courtney: Yeah.Corey: —spit and duct tape and baling wire holding this stuff together would be an upgrade from a lot of the stuff that currently exists in the real world. And it's amazing.Courtney: I know the secret, Corey. You know what holds it all together?Corey: Hit me with it. Hope? Tears?Courtney: People.Corey: Mmm.Courtney: Technology is Soylent Green, Corey. It's Soylent Green. It's made of people.Corey: And that's the thing that always bugs me on Twitter. The whole HugOps movement has it right. When you see a big provider taking an outage, all their competitors are immediately there with, “Man, hope things get back together soon. Best of luck. Let us know if we can help.” And that's super reassuring because today is their outage; tomorrow it's yours.Courtney: Yep.Corey: And once in a blue moon, you see someone who's relatively new to the industry starting trying to market their stuff based on someone else's outage, and they basically get their butts fed to them, just because it's this—it's not what you do, and it's not how we operate. And it's one of the few moments where I look at this and realize that maybe people's inherent nature isn't all terrible.Courtney: [laugh]. Oh. Oh, I would hope that would be something that comes out of all of this.Corey: Yeah.Courtney: No one goes to work at their day job doing what we do, to suck. [laugh]. Right? To do a bad job.Corey: Right. Unless you're in Facebook's ethics department, I completely agree with you.Courtney: Okay. Yes. All right. There are a few caveats to that, probably. But you know, we all want to show up and do good stuff. So, nobody's going in trying to take the site down, barring bad actor stuff that's not relevant.Corey: When Azure takes an outage, AWS is not sitting there going, “Ah, we're going to win more cloud deals because of this,” because they're smarter than that. It's, no, people are going to look at this and say, “Ah, see. Told you the cloud was dangerous.” It sets the entire industry back.Courtney: Yeah. That's why we need to talk about it more, and we need to just normalize that these things happen and that we can all level up as an industry if we get a lot smarter about how we, A) think about that, and B) how we react to them. And we will develop much more useful models of our safety boundaries, right? That's really it. You don't know—no one at any of these companies hardly knows if you're five steps from the cliff, five feet, driving a Ferrari 90 miles an hour towards the edge of it.Like, we don't know, it's amazing to me just how much in the dark we are as an industry and how much of the world we're running. So, I think this is one tiny, first little step in what could be sort of a sea change about how all of this works. So, that's a big part of why I'm doing what I'm doing.Corey: Well, let's talk about something else you're doing. So, tell me a little bit about VOID?Courtney: Yeah. So, that's the first iteration of this. So, it's the [Verica Open Incident Database 00:14:10]. I feel like I have to say this almost every time John Allspaw would like me to say that it's the Verica Open Incident Report Database, but VOID is way cooler than—Corey: VOIRD?Courtney: VOIRD.Corey: Yeah, that sounds like you're trying to make fun of someone ineffectively.Courtney: Yeah. And there's a reason why he's not in marketing. But what this is is a collection of all of the publicly available incident reports in one place, easily searchable. You can search by company, you can search by technology, you can filter things by the types of, sort of, kinds of failure modes that we're seeing. And it's, I hope, valuable to a wide swath of folks, both technologists and otherwise: researchers, media and press types, analysts, and whatnot.And my biggest desire is that people will look at it, realize how incomplete it is, and then help me fill it. [laugh]. Help me fill the VOID, people. I think I have right now, at the time we're talking, about 1700, maybe 1800 of these. And they run the gamut. And I know some people who like to quibble about language—and I am one of those people having been an editor in various flavors of my life—not all of these are what a lot of people directly related to these, sort of, incident management and whatnot would call ‘incident reports.'I wanted to collect a corpus that reflects all of the public information about software-related incidents. So, it's anything from tweets—either from a company or just from people—to a status page, to a media article, a news article, an online article, to a full-blown deep-dive retrospective or post-mortem from a company that really does go into detail. It's the whole gamut. It's all of those things. I have no opinionated take on that.I want that all to be available to people. And we've collected some metadata on all of the incidents as well. So, we're collecting the obvious things like when did it happen? What date was it, if we can figure it out, or if it's explicit—how long was it? And those kinds of things and then we collect some metadata, like I said. We add some tags: was this a complete production outage, was it a partial outage? Those kinds of things.And this is all directly just taken from the language of the report. And we're not trying—like I said—we're trying not to have any sort of really subjective takes on any of that, but a bit of metadata that helps people spelunk some of this stuff. So, if it is the kind of report—these are usually from a status page, or a company post about it—what kinds of things were involved in this outage? So, sometimes you'll get lucky and the company will tell you, “It was DNS,” because, you know, it's always DNS.Corey: On some level, it always is. That's why—Courtney: It always is.Corey: —DNS is my database. It's a database problem.Courtney: It's a database problem. And sometimes you get even more detail. And so we will put as much of that that's in the report into a set of metadata about these things. So, I think there's some fascinating, really easy things that I've already seen from some of these data, and we kind of hit on one of these, which is the way that companies themselves talk about these outages versus the way that press and media and other types of organizations talk about these things. So, I think there's a whole bunch of really fascinating analysis that's going to be available to nerdy research-minded type folks like myself.I think it's a place, though, where technologists can also go and spelunk things that they're interested in, looking for patterns, anything that's really—there's an opportunity for experts in the field to add insights to what we can discern from these public incident reports. They are, like, two orders abstracted from what happened internally, but I think there's still a lot that we can learn from those. So, the first iteration of the VOID will allow people to get a first look at some of the data and to help me, hopefully, add to it, grow that corpus over time, and we'll see where that goes.This episode is sponsored by our friends at Oracle Cloud. Counting the pennies, but still dreaming of deploying apps instead of "Hello, World" demos? Allow me to introduce you to Oracle's Always Free tier. It provides over 20 free services and infrastructure, networking databases, observability, management, and security.And - let me be clear here - it's actually free. There's no surprise billing until you intentionally and proactively upgrade your account. This means you can provision a virtual machine instance or spin up an autonomous database that manages itself all while gaining the networking load, balancing and storage resources that somehow never quite make it into most free tiers needed to support the application that you want to build.With Always Free you can do things like run small scale applications, or do proof of concept testing without spending a dime. You know that I always like to put asterisks next to the word free. This is actually free. No asterisk. Start now. Visit https://snark.cloud/oci-free that's https://snark.cloud/oci-free.Corey: I love the idea of having a centralized place where outages, post-mortems, root cause analyses—I'll let you tear into that in a minute—and other things that are all tied to where can I find a list of outages. Because companies list these on their websites, they put them in blog posts, and it's always very begrudging; they don't link them from any other place, you have to know the magic incantation to find the buried link on their site. Having something that is easily searchable for outages is really something that's kind of valuable.Courtney: Yeah. And I mean, some of them are like—I'm looking at you, Microsoft—I like you for a lot of reasons, but hey, I have to scroll your status page. I can't link directly to their write-ups, and—this is Azure—and it [laugh] please stop. Make it easier. [laugh]. You're driving me crazy; I don't even have a data model to figure out how to make this work for people, other than, like, taking screenshots of them.So yeah, so there's shades of grey and black in how much they'll share, or how easy it is to find these things. So, it'll be interesting to see if there's any less-than-positive [laugh] reactions to all of this being available in one place. I'm anticipating at least a little bit of that.There is one other type of metadata that we collect for the VOID. And that is the type of analysis that is conducted if it is clear what that type of analysis is. And there, some companies explicitly say, or call it an RCA, “We did a Root Cause Analysis.” There's a few other types; some people talk about having a Contributing Factors Analysis. Most people don't consider a formal analysis type, but I am trying to collect and categorize these because I do think there are some fascinating implications buried therein, and I would like to see if I can keep track of whether or not those change over time. And yes, you've hit on one of my favorite hot-take soapbox things, which is root cause.Corey: Please, take it away.Courtney: Yeah. Well, and anyone who's close to these systems and has watched these things fall down has the inherent sense that there is no root cause. Like—[laugh]—let's—great. One of my favorite ones: human error. We don't have enough hours for this, Corey. I'm sorry. That's one of my favorite other ones. But let's say somebody fat-fingers a config change. Which happens—Corey: That was fundamentally the S3 service disruption back in—Courtney: Yes.Corey: —2017 that took down S3 for hours on end.Courtney: And took down so many other people that relied on S3.Corey: Everything was tied to that. And that's an interesting question; when something like that hits, does that mean that everything it takes down get its own entry in VOID?Courtney: I hope so. If everybody writes them up, then yes. [laugh]. So, if S3 goes down, and you go down, and you write it up, and you put it in the VOID, then we can see those things, which would be so cool. But let's go back to the fat-fingered config file—which if you haven't ever done, you're lying, first of all—Corey: Or you haven't been allowed to touch anything large and breakable yet, which, either way, you're lying on some level. So, please—Courtney: Yeah. I mean, I took down [Halloway's 00:20:53] homepage when it was on Hacker News because of YAML. So, anywho. Even if you fat-finger a config change, that's not the root cause because you have this system wherein a fat-fingered configure change can take down S3. That is a very big, complex, and I might add, socio-technical system.There are decisions that were made long ago about why it was structured that way, or why this happens that way, or what kinds of checks and balances you have. It's just, get over it people. There is no root cause. These are complex, highly dynamic systems that when they fail, they fail in unpredictable and weird ways because we've built them that way. They're complex because you're successful at pushing the envelope and your safety boundaries.So, if we could get past the root cause thing as an industry, I mean, I could probably just retire happy, honestly. [laugh]. I'm a simple woman; could we just get one thing, people? [laugh]. First of all, then it gives non-technologists, people outside of our bubble, the media, you can't hang it on these things anymore. We all have to then grapple with the complexity, which admittedly humans, not big fans of, but—Corey: People want simple stories, simple narratives. When people say, “Oh, remember the S3 outage?” They don't want to sit there and have to recount 50,000 different details. They want to say, “Oh, yeah. It took down a few big sites like Instagram, United Airlines, and it was a real mess.” The end. They want something that fits in a tweet, not something that fits in a thesis.Courtney: Well, and if you have a single root cause, then you can fix the root cause and it will never happen again. Right?Corey: That's the theory. If we're just a little bit more careful, we're never going to have outages anymore.Courtney: Yeah, if we could just train those humans to not try to make the best possible high-quality decision they could possibly make in that situation given the information they have at the time, then we'll do better. But I mean, that's why your system stay up most of the time, if you think about it. It's shocking how well these things actually work the vast majority of the time. And that's what we could learn from this, too. We could, you know—oh if we would write near-misses up, please.I mean, if I could have one more wish, I think one of the coolest things the airline industry and the government side of that did was start writing up near-misses. It's, wow, what do we learn from when we're successful, versus trying to, like, spelunk and nitpick the failures.Corey: Most of us aren't so good at the whole introspection part. We need failures, we need painful outages to really force us to make difficult, introspective, soul-searching decisions and learn from them.Courtney: Yeah. And I don't disagree with that. I just wish one of the things we would learn is that we should study our successes, too. There's more to be mined from our successes, if we can figure out how to do that, then there is from our failures. So, I have a metadata category in the VOID called ‘near-miss.'And oh man, I really wish people would write those up more. I mean, I think there's, like, five things in there that I've found so far. Because the humans hold these systems together. We make these things work the vast majority of the time. That's why there is no root cause, and even when we're involved in these things, we're also involved in preventing them, or solving them, or remediating them. So, yeah, there's no root cause. Humans aren't the problem. Those are my big hot button ones.Corey: I really wish more places would embrace that. Even Amazon uses the ‘root cause' terminology internally, and I'm not going to sit here and tell them how to run large things at scale; that's what I pay them to figure out for me. But I can't shake the feeling that by using that somewhat reductive terminology that they're glossing over an awful lot of things the rest of us could really benefit from.Courtney: Well, so the question then—one of the other things that I look at is, personally when I read and analyze these incident reports, these public ones a lot, I always ask myself, “Who's the audience for this?” And there are different audiences for different types of incident reports and different things. The vast majority of them are for customers, partners, investors.Corey: The stock market. Yes. Yes.Courtney: They're not actually for the organization. There's usually an internal one that we don't get to see—maybe—that's for the organization. But a lot of places feel that if you have a process, and a template, and a checklist, and a list of action items at the end, then you've done the right thing. You've had your incident, you've talked about it, you've got your action items. Move on.Corey: Right, and it always seems with companies, that as you get further into the company, the more honest and transparent the actual analysis is. Like, at some point, you wind up with the, like, they're very public and very cagey, and under NDA, they open up a little bit more, and a little bit more, and finally, when you work there, their executive team, it turns out, the actual thing was, “Well, Dewey was carrying arm full of boxes in the data center, tripped, went cascading face-first into the EPO cutoff switch that cut power to the entire facility.” The cagier they get, the—I guess, not to be unkind here—but the more ridiculous whatever the actual answer is. It's one of those things where, “Really? Someone tripped and hit a button. You didn't have a plan for that?” “Well, not really. We sort of assumed that people would”—Courtney: Why would you have a plan for that, right?Corey: Right.Courtney: I mean like—[laugh].Corey: Why would you have a plan for that, the first time?Courtney: Yeah. I mean, so imagine this exercise: sitting down in a room with a bunch of people and going, “What are all the things that could go wrong?” I mean, [laugh] ain't nobody got time for that? That's not how it works. You all have other jobs to do, too, and systems to build, and pressures, and customers, and partners, and features to build, so admit and acknowledge that you just won't know all of the antecedents and how do you respond when things happen?Which is a whole other, you know—I know you told me you recorded an episode with Dr. Christina Maslach on burnout, which I'm so happy you did, and there's a whole ‘nother piece of incidents and incident response, and burning people out, and blaming people, and all that stuff that's a whole ‘nother pod—it sounds like you might—you know, probably not incidents with her. But still, these things take a toll on people. And people who, like I said, show up every day really hoping to do their best job, and go up a ladder, and get a promotion, and whatever. So, I think not just treating those things as checklists has broader implications as well, just for the wellbeing of your organization.Corey: On some level, the biggest problem that I think we've run into is that, as you said, it all comes down to people. Unfortunately, legally, we can't patch those. Yet.Courtney: No, [laugh]. No, no. Not most kinds of patches, no. And that's messy. And I know some people are like, “Everyone should learn to code.” And I'm like, “Actually, everyone should get a liberal arts degree.” Come on, help me out people. Because there's so much of these socio-technical systems where the socio part of it is more relevant than the actual technical part.Corey: I believe you're right, for better or worse; there's no way around it. Thank you so much for taking the time to speak with me. If people want to learn more about what you're up to, where can they find you? And we will, of course, throw a link to VOID in the [show notes 00:28:06].Courtney: Yeah, I also like to talk on Twitter, like you do. I'm not as good at it as you are, but I try. So yeah, I'm @courtneynash on Twitter. And at Verica, you can find me at Verica as well, firstname.lastname@example.org. And those are the best ways to find me, I would say. And yeah, please people, write up your incidents, send them to the VOID and let's all learn and get better together, please.Corey: Thank you so much for taking the time to speak with me today. I really do appreciate it.Courtney: Thank you for having me on. I know—do people say this: I'm like, “Yeah, big fan,” but I am. I'm a [laugh] big fan [laugh] of the podcast.Corey: Oh, dear Lord, find better things to listen to. My God.Courtney: [laugh]. But it's been a treat. Thank you.Corey: Courtney Nash, Internet Incident Librarian at Verica. I'm Cloud Economist Corey Quinn, and this is Screaming in the Cloud. If you've enjoyed this podcast, please leave a five-star review on your podcast platform of choice, whereas if you've hated this podcast, please leave a five-star review on your podcast platform of choice along with a comment making it very clear that for whatever reason the website is down, it is most certainly not your fault.Corey: If your AWS bill keeps rising and your blood pressure is doing the same, then you need the Duckbill Group. We help companies fix their AWS bill by making it smaller and less horrifying. The Duckbill Group works for you, not AWS. We tailor recommendations to your business and we get to the point. Visit duckbillgroup.com to get started.Announcer: This has been a HumblePod production. Stay humble.
Last week I openly promoted Visible Wireless as a great new option in affordable and transparent cellphone service. I have removed my past episode form public view because I had an experience that has left me uncomfortable suggesting services that are half-baked and faulty at best.I'm going back to T-Mobile, the original uncarrier and I'm going to be a post-pay customer again because all carriers treat low income or cost-minded prepay customers like garbage.Live in IDAHO? Please get vaccinated against COVID-19!Most pharmacies throughout Idaho are taking walk-in appointments. Pharmacies such as Walmart, Albertsons, Bi-Mart, Walgreens, Customedica, and Fred Meyer have an adequate supply of COVID-19 vaccine, so you can walk in and get your shot when it's convenient. Visit Idaho Health & Welfare's Website for more details Buzzsprout - Let's get your podcast launched! Start for FREESupport the show (https://paypal.me/emcconnaughey)
Syniverse, a company that is a critical part of the global telecommunications infrastructure used by AT&T, T-Mobile, Verizon and several others around the world such as Vodafone and China Mobile, quietly disclosed that hackers were inside its systems for years, impacting more than 200 of its clients and potentially millions of cellphone users worldwide. Plus! Facebook is extremely down. What's going on? See acast.com/privacy for privacy and opt-out information.
It's called The Pink Tax. It's when the women's version of a product (like razors) costs more than men's even though it is exactly the same - except maybe the packaging and the color. It happens with a lot of products from toys to clothes - to razors.. This episode begins with an explanation of which women's products cost more and why it might be better to buy the men's version. https://www.voanews.com/a/usa_all-about-america_does-pink-tax-force-women-pay-more-men/6177789.html People like to move. We go places. We go to work or to the store or on vacation or to grandma's house. For thousands of years, we have been trying to find better and faster ways to get from here to there. Listen to my conversation with Tom Standage as he explains the fascinating history of personal transportation and how it is changing right now in a big way. In fact, he reveals why one of the biggest innovations in transportation today is the smartphone! Tom is deputy editor of The Ecomomist - author of A Brief History of Motion: From the Wheel to the Car, to What Comes Next (https://amzn.to/3A8G2s9). How often have you been in a situation where you thought about speaking up, you had something to say, you knew you should speak up - but you didn't. Then, perhaps later you regretted it. If that has happened to you, listen to Mary Nestor, she is a communications expert, award-winning speaker, business consultant, and author of the book Say It Now! Say It Right (https://amzn.to/39Mybpe) She joins me to explain how to find the courage and the words to speak up when you have something important to say. Would you know a burglar if you saw one? Most people have a Hollywood version in their head of what a burglar looks like. Listen as I explain how burglars really operate, what they look for and how you should protect yourself. Source: Richard T. Wright, author of Burglars on the Job (https://amzn.to/3utSXmU) PLEASE SUPPORT OUR SPONSORS! Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ Go to https://Backcountry.com/SYSK to get 15% OFF your first full-priced purchase. Firstleaf – the wine club designed with you in mind! Join today and you'll get 6 bottles of wine for $29.95 and free shipping! Just go to https://tryfirstleaf.com/SOMETHING Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth Download the five star-rated puzzle game Best Fiends FREE today on the Apple App Store or Google Play! https://bestfiends.com https://www.geico.com Bundle your policies and save! It's Geico easy! Learn more about your ad choices. Visit megaphone.fm/adchoices
Could Using the Right Multi-Factor Authentication Save You? I had a good friend who, this week, had his life's work stolen from him. Yeah. And you know what caused it? It was his password. Now, you know what you're supposed to be doing? I'm going to tell you exactly what to do right now. Let's get right down to the whole problem with passwords. I'm going to tell you a little bit about my friend this week. He has been building a business for. Maybe going on 10 years now, and this business relies on advertising. Most companies do so in some way; we need to have new customers. There's always some attrition. Some customers go away. So how do we keep them? We do what we can. How do we get new customers? For him, it was. Advertising, primarily on Facebook. He did some Google ads as well, but Facebook is really where he was focused. So how did he do all of that? Here's the bottom line you have to, if you are going to be advertising on Facebook, you have to have an advertising account. The same thing's true. Google. And then, on that account, you tie in either your bank account or your credit card. I recommend a credit card so that those transactions can be backed up. And on top of all of that now, of course, you have to use a pixel. So the way the tracking works is there are pixels on websites, about those already. And the bottom line with the pixels. Those are also. Cookies are about the pixels are used to set a cookie so that Facebook knows what sites you've gone to. So he uses those. I use those. In fact, if you go to my website, I have a Facebook pixel that gets set. And the reason for all of that is so that we know with. I'd be interested in something on the site. So I know that there are many people interested in this page or that page. And so I could, I have not ever, but I could now do some advertising. I could send ads to you so that if you were looking at something particular, you'd see ads related to that, which I've always said. It is the right way to go. If I'm looking to buy a pickup truck, I love to see ads for different pickup trucks, but if I don't want a car or truck, I don't want to see the ads. It isn't like TV where it sometimes seems every other ad is about. Car or a pickup truck. It drives me crazy because it's a waste of their money in advertising to me. After all, I don't want those things. And it's also not only just annoying in money-wasting. There are better ways to do targeting. And that's what the whole online thing is. Anyways, I told you about that because he had set up this pixel years ago. Basically, the Facebook pixel gets to know you. All of the people who like you that might've bought from you. Cause you can have that pixel track people through your site, your purchase site, they know what you purchase on the shopping cart, et cetera. And you can identify these people over on Facebook and their ads because they abandoned the cart or whatever it is you want to do there. So there's just a whole ton of stuff that you can do for these people. And it's so bad. It is so valuable. It takes years to build up that account. Years to put that pixel in place. And our friend here, he had done precisely that. Then he found that his account had been compromised. And that is a terrible thing in this case because the bad guy used his account to place ads. So now there are really two or three problems here. We'll talk about one of them. Why was the bad guy going after him? He has been running ads on Facebook for a long time. So as far as Facebook is concerned, his account is credible. All of the ads he runs don't have to be reviewed by a human being. They can go up almost immediately. He doesn't have to wait days for some of these things to go up. So our bad guy can get an account like his that has years' worth of advertising credibility and now start advertising things that are not correct. So there again is part of the value of having one of these older accounts for advertising. And so the bad guy did that use his credibility. And then secondly, he used 25 grand worth of my friend's money to run ads. Also, of course, very bad, very bad. So I sat down with him. In fact, it was this last week, and I was out on a trip with just a vacation trip. It was absolutely fantastic. I never just do vacation. It's always business plus work whenever I do anything like this, but I was on a trip last week. And so my eldest son who works closely with me, and he's also part of the FBI InfraGard program. So I had him reach out to my friend, and he helped them out, and they talked back and forth. So here's the problem that he has. And I'm trying to figure out a perfect way to solve this. And I haven't figured that out yet. And if you guys have an idea because you are the best and brightest, you really are. So go ahead and drop me an email at email@example.com if a good way around this particular problem, which is he has. This Facebook could count and many other accounts, including his website, hosting account, email account, et cetera. And. He has people who manage his ads for him. Who operates his website for him, who put up some promotions, advertising, and everything else. So these are third-party. This is what we generically call a supply chain, risk people who are not him have access to his stuff, his private property. And how does he do it, or how did he do it? Is he went ahead and gave them. Access by giving them accounts or passwords. How well were they guarding their passwords and their accounts? So the first thing I had my friend do was going to haveIbeenpwned.com. I had him put in his email address, the one he uses the most, and it showed up in five different. Hacks data dumps. So these are five various sites where he had used that same email address in this case. And he found out that in those five cases, the bad guy's got his passwords and personal information. All bad. And he went ahead and cleaned it up. So I said put in the password because have I been, pwned also let you check your password, just see if it has been used by someone else and then stolen. So there are billions of passwords in this database. It's incredible of all of these known passwords. So he put in his password, and no, it had not been stolen, but the problem is how about the people that were managing his ads on Facebook and managing his Facebook ad. We're the usernames, which are typically the email addresses and the passwords kept securely. That's a supply chain thing I'm talking about, and that's where I'd love to get him. But from you guys, firstname.lastname@example.org. If you think you have a good answer, What we've been doing. And our advice to him was use one password. That's the only one to use. I don't trust last pass anymore. After their last big hack where they got hacked one password, the digit one password. And go ahead. And set it up. And in a business scenario, you can have multiple vaults. So have a vault. That's just for people that are dealing with your Facebook ad account, maybe have another vault for people who are posting for you on Facebook. Or better yet when it comes to Facebook, go ahead and have an intermediary that is trusted the, if this, then that, or there's a few of them out there that can see that you put the post up on the website and automatically posted on Facebook. So you don't have to get. All of these people, your passwords, but again, it's up to you. You got to figure out if that makes sense to you that those are the types of things that I think you can do. And that is what we do as well. Now, one of the beauties of using one password like that, where you're not sharing all of your passwords to everything you're sharing, the minimum amount of login information that you possibly can share is that if they leave your employees, All you have to do is remove their access to the appropriate vault or vaults, or maybe all of your vaults. And this is what I've done with people that worked for me in the US and people would work for me overseas, and there have been a lot of them and it has worked quite well for me. So with one pass, We can enforce password integrity. We can make sure the passwords on stolen. One password ties automatically into have I been postponed. If a password has been exposed, if it's been stolen online, it's a great way to go. Now I've got an offer for you guys who are listening. I have a special report that I've sold before on passwords, and it goes through talks about one password. He talks about the last pass, which I'm no longer really recommending, but give some comparisons and how you can use these things. Make sure you go and email me right now. Me, Me@craigpeterson.com. That's ME at Craig Peterson dot com and just ask me for the password special report, and I'll be glad to get that on-off to you. There is a lot of good detail in there and helps you, whether you're a home user or a business. So the next step in your security is multi-factor authentication. Interesting study out saying that about 75% of people say that they've used it for work or for business, but the hard numbers, I don't think they agree One of the things that you have to do is use good passwords. And the best way to do that is to use a password manager. I was talking about a friend of mine who had been hacked this last week and his account was hacked. His Facebook ad account was hacked. We asked him if we could reach out to. BI and he said, sure. So we checked with the FBI and they're looking to turn this into a case, a real case, because they've never seen this type of thing, the hijacking of an advertising account who hijacked it. And why did they hide jacket? Was this in preparation maybe for. Playing around with manipulating our next election cycle coming up. There could be a lot of things that they're planning on doing and taking over my friend's account would be a great way to have done it. So maybe they're going to do other things here. And our friends at the FBI are looking into it. How now do you also keep your data safe? Easily simply. When we're talking about these types of accounts, the thing to look at is known as two factor authentication or multifactor authentication. You see my friend, if he had been using multi-factor authentication. I would not have been vulnerable. Even if the bad guys had his username, email address and his password, they still would not be able to log in without having that little six-digit code. That's the best way to do multi-factor authentication. When we're talking about this code, whether it's four or 5, 6, 8 digits long, we should not be using our cell phones to receive those. At least not as text messages, those have a problem because our phone numbers can be stolen from us and they are stolen from us. So if we're a real target, in other words, they're going after you. Joe Smith and they know you have some, $2 million in your account. So they're going after you while they can, in most cases, take control of your phone. Now you might not know it and it doesn't have to be hacked. All they have to do is have the phone company move your phone number to a new phone. Once. So that means one of the things you need to do is contact your telephone vendor, whoever it is, who's providing new that service. That's a company like Verizon sprint T-Mobile a T and Tone of those companies that are giving you cell service, you have to contact them and set up a pass. So that if they have a phone call coming in and that phone call can be faked. So it looks like it's coming from your phone, even if there was a phone call coming in, whether it's coming from your phone or not, they have to get that password or passcode that you gave them. And once they have that passcode now, and that's great, but if you don't have that in there targeting you specifically, then you're in trouble. So for many of us really it may not make a huge difference. But I would do it anyways. I have done it with every one of my cell phone carriers now. A couple of decades set up a password. So the next step is this multifactor authentication. If I'm not supposed to get it via text message to my phone, how do I get it? There are a couple of apps out there. There's a free one called Google authentic. And Google authenticator runs on your phone. And once it's there on your phone and you are setting it up on a website, so Facebook, for instance, your bank, most websites out there, the bigger ones, all you have to do is say, I want to set up multi-factor authentication, and then it'll ask you a case. So how do you want to do it? And you can say, I want an app and they will display. A Q R code. That's one of those square codes with a bunch of little lines inside of it. You're seeing QR codes before they become very common. And you take your phone with the Google authenticator app. Take a picture. Of that little QR code on the screen, and now it will start sinking up so that every 30 seconds Google authenticator on your phone will change that number. So when you need to log back into that website, it's going to ask you for the code. You just pull up Google authenticator and there's the code. So that's the freeway to do it. And not necessarily the easiest way to. Again, going back to one password. I use this thing exclusively. It is phenomenal for keeping my passwords, keeping them all straight and then encrypted vault, actually in multiple encrypted vault it's so that I can share some of them. Some of them are just strictly private, but it also has that same authenticator functionality built right into it. Microsoft has its own authenticator, but you can tell Microsoft that you want to use the standard authenticator. Of course, Microsoft has to do everything differently. But you can tell it. And I do tell it, I want to use a regular authenticator app, not Microsoft authenticator. By the way. That's why I advise you to don't use the Microsoft authenticator, just use one authenticator for all of the sites, and then Microsoft will give you that same QR code. And then you can take that picture and you're off and running. Next time you log in, it asks you for the code and instead of texting it to you to your phone smarter, otherwise it will not. That require you to open up your authenticator. So for me, for instance, when I'm logging into a website, it comes up and asks for the username, asked for the password. Both of those are filled out automatically by one password for me. And then it asks for that code identification code and. One password automatically puts it into my pace to buffer copy-paste, buffer, and I just paste it in and they've got the code. So I don't have to remember the codes. I don't remember passwords. I don't have to remember usernames or email addresses. One password remembers them all for me. Plus it'll remember notes and other things. So you can tell, I really one password. We use it with all of our clients. That's what we have for them. And it does meet even a lot of these DOD requirement on top of. Depending again, how much security you need. We will use duo D U O and it also has this authenticator functionality and we will also use UBI keys. These are those hardware key. They do oh, can provide you with hardware tokens. Those are those little tokens that can go onto your key ring. That show a changing six-digit number every 30 seconds. And that's the same number that would be there in your smartphone app. Your one password or Google authenticator smartphone. Hopefully, I didn't confuse you too much. I think most of the reason we're not using the security we should is because we're not sure how to, and we don't know what we're going to be. And I can see that being a big problem. So if you have questions about any of this, if you would like a copy of my password security, special report, just send an email to me. M email@example.com. That's me M firstname.lastname@example.org. That's S O N.com. I'll be glad to send it to you. Also, if you sign up for my newsletter there on my email@example.com, you are going to get. I was hold little series of the special reports to help you out, get you going. And then every week I send out a little bit of training and all of my articles for the week. It's usually six to 10 articles that I consider to be important so that, what's going on in the cybersecurity world. So you can. With it for yourself, for your family, for your business. Craig peterson.com. According to researchers. 32% of teen girls said that when they felt bad about their bodies, Instagram made them feel worse. And you know what Facebook knew and knows Instagram is toxic for teen girls. There's a great article that came out in the Wall Street Journal. And I'm going to read just a little bit here from some of the quotes first. When I went on Instagram, all I saw were images of chiseled bodies, perfect. Abs and women doing 100 burpees in 10 minutes, said, Ms. Now 18, who lives in Western Virginia. Amazing. Isn't it. The one that I opened now with 32% of teen girls said that when they felt bad about their bodies, Instagram, I made them feel worse. So that is studies again, that looks like yeah, these were researchers inside Instagram and they said this in a March, 2020 slide presentation that was posted to Facebook's internal message board that was reviewed by the wall street journal quote comparisons on Instagram can change how young women view and describe themselves. Apparently, for the past three years, Facebook has been conducting studies into how Instagram is affecting its millions of young users. Now, for those of you who don't know what Instagram is, it allows these users to create little stories, to have. Pictures videos of things that they're doing, and it's a lifestyle type thing you might've heard, of course, of how this I don't know what it is. Kidnapping murder plot. These, this young couple and the body I think was found up in Wyoming. I'm trying to remember, but of her and it's yeah, there it is. It wasn't my OMI. And I'm looking up right now, Gabby potato. That's who it is. She was what they called a micro influence. And I know a lot of people who can loom, that's what they want to be. There's a young lady that stayed with us for a few months. She had no other place to live. And so we invited her in here and we got some interesting stories to tell about that experience. And it's, a little sad, but anyhow, she got back up on her feet and then she decided she was going to become an influence. And what an influencer is someone that has a lot of followers. And of course, a lot means different numbers. You get these massive influencers that have tens of millions of people that quote, follow unquote them. And of course, just think of the Kardashians they're famous for. Being famous, nothing else. They have subsequently done some pretty amazing things. At least a few of them have. We've got one of those daughters who now was the first earliest billionaire. I think it was ever youngest. So they have accomplished some amazing things after the fact, but they got started. By just becoming famous by posting on these social media sites. So you get a micro-influencer, like Gabby Petito, who is out there posting things and pictures. And you look at all of these pictures and, oh my gosh, they're up at this national park. Oh, isn't she so cute. I'll look at her boyfriend. They'll look so good together and people. Fall for that image, right? It's just like Photoshopping these pictures of models, changing them. There've been some real complaints about those over the years. So Instagram sets these kids up with these pictures of people that are just totally unrealistic. One of the slides from a 2019 presentation says, quote, we make body. Excuse me. We make body image issues worse for one in three teenage girls teams, blame Instagram for increases in the rate of anxiety. And depression said another slide. This reaction was unprompted and consistent across. Groups among teens is this according to the wall street journal who reported suicidal thoughts, 13% of British users, and 6% of American users trace the desire to kill themselves to Instagram. Again, according to one of these presentations, isn't this just absolutely amazing. And you might've heard it discussed a little bit. I saw some articles about it, obviously in the news wall street journal had it, but this is a $100 billion company, Instagram. That's what their annual revenues. More than 40% of Instagram users are 22 years old and younger. And about 22 million teens log into Instagram in the US each day, compared with 5 million that log into Facebook, the younger users have been declining. Facebook it's getting the population there is getting older and older on Facebook. In average teens in the us spend 50% more time on Instagram than they do on Facebook. And also tick-tock, by the way I took talk has now surpassed YouTube in some of these metrics. Quote, Instagram is well-positioned to resonate and win with young people said a researcher's slide posted internally. Inside Facebook. Another post said there is a path to growth. If Instagram can continue their trajectory. Amazing. So Facebook's public phase has really tried to downplay all of these negative effects that the Instagram app has on teens, particularly girls, and hasn't made its research public or available to academics or lawmakers who have asked for it. Quote, the research that we've seen is that using social apps to connect with other people. Positive mental health benefits said Mark Zuckerberg. He's the CEO of course of Facebook. Now this was 2020. In March one at a congressional hearing, he was asked about children and mental health. So you see how he really lawyered the words that they can have positive mental health benefits, but Facebook's own internal research seems to show that they know it has a profound negative effect on a large percentage of their users. Instagram had Adam Moseri told reporters in may of this year, that research he had seen suggest the app's effect on team's wellbeing is likely quote quite small. So what the wall street journal seems to be pointing out here is that Facebook is not giving us the truth on any of this stuff. It's really sad. We've got to be careful. No, apparently Mr. Moseri also said that he's been pushing very hard for Facebook to really take their responsibilities more broadly. He says they're proud of this research. I'm just summarizing this before we run out of time here, but it shows the document. Internal documents on Facebook show that they are having a major impact on teen, mental health, political discourse, and even human trafficking. These, this internal research offers an unparalleled picture. Courtney told the wall street journal of how Facebook is acutely aware that the products and systems central to its business success routine. Fail great article. I've got it in this week's newsletter. You can just open it up and click through on the link to the wall street journal. They have a paywall and I hate to use payroll articles, but this one's well worth it. And they do give you some free articles every month. So if you're not on that newsletter, you can sign up right now. Craig peterson.com. You'll get the next one. If you miss a link today, if you want some, the special report on passwords, et cetera, just email me directly. Give me a few days to respond. But me M firstname.lastname@example.org. That's me M email@example.com. We've all worked from home from time to time. At least if we're somehow in the information it industry, I want to talk right now about why you need a personal laptop. Even if the business is providing you with a laptop. Laptops are something that was designed to be personal, but many of us are using them as our main computer. I know I often am using my laptop, a couple of my kids and my wife. It's really their main computer, even though they all have other computers that they could potentially be using, laptops are just handy and you have them with, you can take them with you. We've got workstation set up that are kind of. Workstations, if you will, where there are three screens set up and they're all hooked up into one central screen controller that then has a USBC connection that goes right into the, your laptop. So you can be sitting there with four screens on your Mac laptop on your mac pro if you need four screens, it's really handy. No question. Many of us have a laptop for home and a laptop for business. And many of us also look at it and say, oh wow, this is a great laptop I got from work. It's much better than my home laptop. And you start to use the business laptop for work. At home. Okay. That's what it's for. Right. But then we start to use that business laptop for personal stuff. That's where the problems start. We've seen surveys out there that are shown. Then half of workers are using work issue devices for personal tasks that might be doing it at home. They might be doing it at the office. Things like personal messages, shopping, online, social media, reading the news. So the prospect of using your work laptop as your only laptop, not just for work, but also for maybe watching some movies, group chat and messaging, reading, fan fiction, paying bills, emailing to family or friend. It just seems not. It's so tempting. It's just natural. I'm on it. I'm on it all day long. Why wouldn't I just use it? And this is particularly true for people who are working from home, but we have to be careful with that. It's really something that you shouldn't be doing for a couple of reasons. One that. Top that's a business. Laptop is the property of the business. It's just like walking home with boxes, full of pencils and paperback in the old days, it is not yours to use for personal use. We also have to assume, assume since it is the company's laptop that hopefully it's been secure. Hopefully they haven't set up. So it's going through a special VPN at the office and it's going through special filters, maybe snort filters or something else. That's doing some deeper inspection on what's coming through your laptop. Well, there are also likely on that laptop. Tools that are monitoring your device. Things like key loggers, biometric tracking, Jill location, software that tracks your web browser and social media behavior, screenshot, snapshot software, maybe even your cam. Is being used to keep track of you. I know a number of the websites that I've used in the past to hire temporary workers. Those workers have to agree to have you monitor what they're doing. These hourly workers, subtle take screenshots of their screen, unbeknownst to them. Pictures from the cameras at random intervals. Again, unbeknownst to them, it'll track what they're doing. And so I can now go in and say, okay, well he billed me five hours for doing this. And I look at his screen and guess what? He wasn't doing that for all of those five hours that he just billed me. Well, the same thing could be true for your company, even if you're not paid by the hour. Right now, we're looking at stats that show over half of the businesses that are providing laptops for the employees to use more than half of them are using monitoring software. And through this whole lockdown, the usage of these different types of monitoring systems has grown. Now there's some of the programs you're using. You might be VPN in, you might be using slack or G suite enterprise, all good little pieces of software. They can monitor that obviously, but it goes all the way through to the business. And using your slack access as paid for, by the businesses also idiotic to do things like send messages to your buddies, set up drinks after work, complain to other people about someone else in the business, your boss, or otherwise your it, people at the business can see all of that. They can see what you're doing with slack. Even if you have a separate personal account. It's still more likely that you'll end up mixing them up if you're logged into both on the same computer. So the bottom line is if you are on a work computer, whether it's a laptop or something else, you can reasonably assume that I T can see everything. That's not. They own it. Okay. And they have to do some of this stuff to protect themselves. We put software on laptops for companies not to spy on employees. That's none of our business, but we put software on computers for employees. To make sure they stay safe. Think of what happens when your computer, your laptop, whatever it might be, connects to the company's network. Now that can be through a VPN. It can be because you take your laptop home or on the road when you're traveling and you bring it back into the office. If that computer is infected, somehow now you've brought that infection into the office. And that's how a lot of the malware works. It goes from computer to computer. So once they get in that front door where there's through a website and email that you clicked on or in a computer that you're bringing into the office, they can start to move around. Now it's not just your activity. And this is an interesting article from the verge by Monica chin. It's not just your activity that they can see on your laptop, but in many cases, they're also able to look at anything you're downloading any of your photographs or videos that you might've sinked up from your smart. Laura loading these types of things, your text messages on your work device for safekeeping, or just because it's your primary device might seem harmless, right? Cause you're just going to remove them before you hand it in. But some companies such as Apple won't allow you to wipe your device before handing it in regardless of how personal the contents are. And that makes sense too, because many times an employee leaves. And they don't give the company all of the information that they have, that they're obliged to give back to their employer. Things that they've been working on, customer information, et cetera. So Manalive, there are plenty of other devices out there. Hopefully if you leave your company with plenty of notice, moving a bunch of things off your work device in the last few days, uh, might raise some eyebrows at the. And I'm saying hopefully, because they should notice that sort of thing, because it could be malicious activity. It could be an insider risk that maybe they're not even aware of. There's so much you could go wrong here. So bottom line don't use the work laptop for home. So what should you use? You know, my personal recommendation. Almost always is get a Mac. They are safer to use the patches that they get are usually not destructive. You know, sometimes you can install a patch for windows and now your machine just won't work anymore. Right. You've had that happen. I know every last one of us out there that are tried to install Microsoft patches for a while have had that happen to them. All of a sudden the patch has completely messed up your computer and you are so out of luck, it's ridiculous. Right? So don't, you know, hopefully don't do that, but I like the max because they are basically safer than windows. And also because the patches just work on them, apple tends to get them out in plenty of time to try and protect us the next level. If he can't afford an apple and. Apple laptops really are not expensive when you consider how long they last and the quality that components, they are not expensive at all. But if you can't afford that, the next thing I would look at is getting a Chromebook. There are a lot of companies that make Chromebooks Chrome is an operating system from Google. It's similar to Android. Google keeps the Chromebooks up-to-date. They patch them quite regularly and make sure that there aren't nastiness is going on. You just have some of the same issues and Android has patches might take a while to get to you because it has to go through the vendor that made the Chromebook. You might have a Chromebook for Sam from Samsung, for instance, it's not Google's even though it's called a Google Chromebook. Now Chromebooks rely heavily on the cloud services that Google provides, but they can also run just locally. So with a Chromebook and you can get them for as little as 150 bucks, but remember you get what you pay for. Or as much as I've seen them in the $2,000 price range with fancy GPU's, local storage and other things, but at 150 bucks, it could be well worth it for you. It lets you do the regular word processing. Just think of what you can do with Google docs, spreadsheets against Google docs, spreadsheets, all of those types of things are built into it. You can. Cruz the web, obviously using Google Chrome on your Chromebook. And send and receive email, which is what most people do. That's really kind of all, most people do at home. So consider that as well. I also like iPad. They are quite safe again, but they tend to be more expensive and they can do pretty much everything. And now with Android support built right into Google Chromebooks, you can even run Android apps. So there you go. Keep safe and be safe out there. Right. Have a hack free life. Make sure you get my newsletter. Craig peterson.com/subscribe. Craig peterson.com/subscribe. The national cyber director, Chris Inglis said that we need cyber bullets, that cyber bullets are part of the war on hacks. And it makes sense on one level. But when you get into the reality, it's a much different story.. I had an interesting email this week from a listener. Actually he sent it about two weeks ago when I finally was able to get to it this week and responded, and he was pointing out how there are some things that I talk about on the show that I put into my newsletter that are really good. And. I'm paraphrasing here but theoretical to so many people, there's some things that you can figure out pretty easily yourself. Some things you can do yourselves and other things that are just different. To do still. And a lot of that has to do with the websites you go to in order to maintain your passwords. And he was complaining specifically about bank of America and how you can, according to what he has found here in the real world, you can come up with a. Password a 20 character long password that is going to keep everything nice and safe at trend to be generated. You're using one password and great. So you set your password up in bank of America's account, and then you try and log in later, and it doesn't work because it lets you put 20 character passwords and when you're creating it, yeah. But the login screen only takes the first 16. So of course they'd home match. You see it's things like that really are pushing us back, holding us back. But I'd say pushing us back from being secure as a country, there, there just aren't enough people paying enough attention to make sure this cyber security, even the basic stuff like passwords and two factor authentication are being done properly. So one of the things I wanted to make sure you guys were aware of is I need to know when you're having these problems, because what I want to do is put together some trainings to show you exactly how to do it. Because on some websites you were saying, it's pretty hard to use one password he's paying for it, but it's kinda difficult for him. And I think in some ways, a lack of understanding. Then, it can be difficult to spend a bunch of time trying to watch some training videos for some of the software. And so I want to hear when you're having problems so I can do what I did for him this week and spend a little time, write some stuff up, and I even am reaching out to some of this website. People like bank of America who are really messing up cyber security for people who are trying to do the right thing and writing them and saying, Hey, listen, I'm part of the FBI InfraGard program. I'm a member of it. I paid a lot of attention to cybersecurity. Heck I ran the training for the FBI InfraGard program for a couple of years, and there are some real things lacking. In the login anyways, and this one particular case of the cybersecurity, but I don't know all of this stuff. I'm not using all of these things and I have a disadvantage over you guys, and that is that I've been doing this for so long. I've forgotten what it's like to not know it. Does that make sense? So if you have something that I've talked about on the show, that's appeared in my newsletter and you're having some confusion over, let me know. Just email me M firstname.lastname@example.org. What he did is he just hit reply to my newsletter. And of course, that goes to me and email@example.com and it tracks it. So I know I need to reply, so I can sit down and go through and answer people's questions. I sent out a lot of the copies of my password, special report to people you guys had requested specifically some of the. People out there had requested a little bit of help. And I had sent out an email to most of the people that I could identify as being business people. I sent out a little thing saying, Hey, listen, if you could use half-hour my help, let me know myself or my team. And then, again, you can just send me an E Craig. So I answered a lot of those questions this week. And in fact, that's how I come up with much of what I cover here on the show. You guys ask the questions and that's how I know that it's a real problem. If I understand it, that's one thing. But for the people who don't do cybersecurity as their primary job or a strategy, I get it. I can get why you guys are confused. So make sure you get my weekly newsletter. So you can find out about all of the trainings, the free stuff, the paid courses, and. It's easy. Just go to Craig peterson.com/subscribe. That's Craig Peterson, P E T E R S O N. Craig peterson.com/subscribe. And I'm more than glad. Add you to that list. And there are now thousands of people on that list to get my email pretty much every week. If you miss it one week, it's probably, cause I just got too busy, but I put out all my show notes. I put it all a little bit of training notes, all. The us government is supposedly getting ready to fire what they're calling cyber bullets in response to these significant hacking attacks. This is what they're calling a comprehensive strategy to dissuade. Adversaries. And this is all from the national cyber security director, Chris Inglis. This is from an article in American military news.com by Chris Strome. That was out this week. And of course I included that in my newsletter this week as well, coming out. Today or tomorrow, depends on how this all goes right with the weekend. I got to help a buddy out today, but president Joe Biden has been really talking about how do we use cyber weapons to retaliate. For instance, he gave a list of industries that Russia should not be. As though Putin himself is running all of these hacks or come out of Russia. Yeah, certainly there are some that are part of their military, but there many of them that are just bad guys that are trying to make some money, we should feel sorry for them. So Biden gives him this list and says, Hey, listen, if you attack any of these various industries or actually portions of our economy, We are going to retaliate. We have seen the us retaliate under President Trump and the retaliation. Of course he did all kinds of economic stuff to stop it. And much of which has been reversed by president Biden's administration, but also he attacked them directly in. Down some power systems there in the Moscow area, which I thought was really kinda cool. So kudos to President Trump for doing that and for president and Biden now to say, Hey, we are going to attack back. Of course. The biggest question is. What would we be attacking? How would we be attacking it? And for what reason, for instance, the red Chinese have gone after our office of personnel management, OPM records and got them all back in 2015. So they now know everything about everybody that had a secret security clearance or the took a paycheck from the federal government. All of those records, they would get their hands on them and get them on all of the records a lot. So Inglis was in front of the let's see here, the, yeah, he was a former director of the national security agency. He's the first to hold his Senate-confirmed position at the white house, this national cyber director position. And he says there is a sense that we can perhaps fire some cyber bullets and shoot our way out of this English set at the conference. It was hosted by the way, by the national security agency and a nonprofit group, he said that will be useful in certain circumstances. If you had a clear shot at a cyber aggressor and I can take them offline, I would advise that we do so as long as the collateral effects are acceptable. Yeah. What we have done here under president Biden administration is we have shut down some people who were operating illegally, we have shut down some cyber actors that were attacking us. So we've been doing that, but it isn't exactly. Wow. We just saw a muzzle flash over there. And so we are returning fire to the area of that muzzle flash, because as I've said many times before, we just don't know. Where in fact that bullet is coming from, it makes it a lot more difficult. English went on to say there's a larger set of initiatives that have to be undertaken. Not one of those elements is going to be sufficient to take this. Out let's see here, the us should make clear to Russia now their adversaries, what kinds of attacks would prompt a response, which is what president Biden did when he was talking with, of course, President Putin over there, red lines of both good and bad red lines are clear and crisp. Although I got to say many of our administrations have. Really done anything about it. It's the red line in the sand and Syria president Obama didn't do anything when they stepped over that red line. So yeah. And then with what we just finished doing in Afghanistan, where we drew a red line and said, we're going to protect all of you who helped us. And then we not only abandoned them, but we abandoned Americans behind there. I don't think a lot of people aren't going to believe us. So here's the last statement here. And again, this is an article in American military news from our cyber chief is the government actions. Aren't always going to be broadcast. In some cases, it's not helpful to broadcast those for all of mankind to see another one. We are doing some things behind the scenes. And I have certainly seen some of the results of those over the last few years. Stick around. You're listening to Craig Peterson firstname.lastname@example.org. You've got a smartphone and there are some new versions out, right? New hardware, new software, Android iOS. How long should you keep that device? How long can you stay safe with that older device? Apple has now done something. Different something they've never done before. One of the reasons that apple equipment tends to be safer than almost anything else out there is that they have, what's known as a closed ecosystem. There's arguments both directions here on whether that's safer or not. But the real advantage when it comes to cybersecurity is there are only. So many versions of the iPhone out there. What are we now in a couple of dozen versions of the hardware platform that makes it easier for apple to be able to support older versions of the software and multiple pieces of hardware, much easier than for, let's say Microsoft windows. It doesn't even have a single. Platform or Android, where there are hundreds of hardware platforms out there and tens of thousands of versions of the hardware, because one model phone can contain many. Changes different types of hardware to talk to the cell towers or the screen you name it. So it's very hard to keep up. Android has for quite a while now supported three versions of their operating system. Of course, we're talking about Google, but Android operating system. So they support the current release. Of Android and the Breviary release is two previous releases in fact of Android. Now that is frankly a pretty good thing to know, but there's over a billion Android devices out there that are no longer supported by security updates. We've got Android 10, nine, and eight that are fairly supported right now. We're actually up to Android 12. So here's how it works. If you've got Android version 10 out, if that's the main one, then you can continue to do. Eight and nine and get updates, security updates. But then here's the problem, everybody, those security updates are coming out of Google, but that does not mean that they are making it all the way to you. So there you go. It's one thing for Google to provide updates, but if you can't get them because your phone manufacturer is not supporting them, you've got trouble Samsung. Is probably the best company other than maybe Google and the Google Pixel phone. Samsung's the best company to go to. If you want some longer-term support. Many of these other companies just don't provide support past the current version. So keep that in mind as well. Android 12 was the 12th major version of Android announced by Google, February, 2021. And it is starting to roll out a Android. The 11th, 11 is the one that was out in February of last year. At least it was announced then. And we're, they're coming out, they're getting pushed out. So basically Google is saying the current version plus two prior versions. And that usually gives you about a four or maybe even a five year window. So if you're. An Android device from a major manufacturer, particularly Samsung on the Android side, your device is going to be good for at least four years, maybe five years now on the, and by the way, you don't necessarily have to upgrade the. You could be continuing to run an older release saw, as I mentioned earlier, if it version 11 is the current one that's out there being supported, which it is right. 12 is early still, but version 11, that means two prior versions still get security updates. You don't get featured. Dates, you don't get the new stuff, but you get security updates. So Android 11, the current one that means 10 and nine get security updates. So you don't, you're not being forced to do an upgrade. Most people don't upgrade their phones from an older major release to a newer major release. In other words, they don't try and go from Android eight to Android 11. Because in fact, most of the time, the hardware manufacturer doesn't support it. That's why there's over a billion Android devices out there right now that cannot get security updates. So have a look at your phone and your vendors. See what you're running. You probably want to do an update because most phones cannot get any support on the, in the apple side. Things are a lot different with Apple iOS, which is the operating system used on the iPhone and the I pad apple has always forced you to move to the next major version. No, they only force you to do that. If they support the hardware. And I've got to say kudos to them, they're still supporting the iPhone six S which came out quite a while. The iPhone success is something that my wife has been using and that I had as well. In fact, she got my old iPhone success, but that's a six-year-old. Phone came out in September of 2015. So it is still getting security updates, and we'll probably continue to get them. Not only is it getting security update this six-year-old iPhone success is getting the latest and our iOS operating system. It's getting iOS 15. Isn't that just amazing? Yeah, exactly. And so not just security updates, like you might get from some of the other vendors out there, Android vendors. So the apple keeps their arms around you for quite a while. Here's, what's changed now with Apple and iOS, the, for the first time ever in the iOS world, Apple is not forcing you to upgrade. So you're not being forced to upgrade to iOS 15. You can continue to run iOS 14. And that's how apples got around the security patches in the past, because what happens is you get the updates and installs them. Basically. There's no reason for you not to upgrade your phone. And so you do so apple never had to worry about releasing some of these fixes for really old versions of iOS. Although they have done that from time to time. In the Mac iOS side, Apple has done a couple of good things. The, where they always have supported basically three releases, what Google's doing with Android. So you now have a new feature. If you will, with iOS, here's a PSA for everyone. Public service announcement. You don't have to take the iOS 15 upgrade. Now I did. I put it on my iPhone and I seem to have some sort of a problem with messages where it's telling people that my phone has notifications turned off, which it does not. So I haven't figured that one out yet. I'll have to look into that a little bit more, but. This is nice because that means you're not going to have to upgrade your iPhone to iOS 15. You'll still get security updates for iOS 14, something Apple's never done before. We'll see if they continue this. We will see if they match Google going back. Three releases in Android. It just never been done before over on the iOS. So good news for them. Also course in the windows world and the Mac world, you really should upgrade the operating system as much as you can. Windows 11 though, man, windows 11. And I said this to my newsletter. I warned you guys is going to be a nightmare. For many people. You are not going to be able to do an automatic upgrade unless you have the newest of hardware, with the highest end of features, Craig peterson.com. One of the very big ransomware operations is back online. And now we have some inside information from one of the contractors working for this ransomware organization and oh yeah, there's an FBI tie, too.. This organization, ransomware gang, almost business, whatever you might want to describe them as is known as revolt. They have a few other names, but that's the really big one. And they are basically the 800 pound gorilla in the ransom. Business, you might be using cloud services right now. Maybe you use Microsoft's email service. Their Microsoft 360, I think, is what they call it now and use it for email and various other things pretty handy. It's mostly in the cloud. Computers you own or operate or have to maintain. I think that makes some sense too, but here's the bottom line it's software as a service right now, salesforce.com software as a service, Oracle has their accounting stuff. QuickBooks online, all software as a service. It isn't just those legitimate businesses that I just mentioned. That are using the cloud that are providing software as a service where you're paying monthly or however frequently. And you're getting this software as a service. That's what that means. Typically it means it's in the cloud and you don't have any real control over it. That's what this ransomware gang has been doing. This gang known as rebill. They all appear to be in. And there's some interesting stuff. That's come out. A transcript was released of an interview with one of their contractors. Now the original interview was in Russian. So I read through a translation of the Russian. I have no idea how good it is, but it is being quoted by a bank. Insider magazine that you might be familiar with bank info, security. That's one of the places that I follow. And there's a few interesting things that he talked about that I want to get into, but these are the people who have been behind things like the colonial pipeline attack and some of the other very large attacks, the way they work, their business model is. You can license their software, their ransomware software, and you go after a business or a government agency, whatever it might be, you get that ransomware software inside. And the reveal gang will take a percentage of the money that you have in rent. Now, how is that for a, an interesting business model, right? Taking something that the rest of the world has been using, and then take that model and put it into the legal side of the world. For three weeks, during this whole reveal ransomware attack, this summer turns out that the FBI secretly withheld the key that could have been used to decrypt. And computers that reveal had infected with ransomware and looks like kids up to maybe 1500 networks. Now those are networks, not just computers. That includes networks run by hospitals, schools, and businesses, including critical infrastructure businesses. The way the FBI got their hands on this decryption game. Is by penetrating reveal gangs servers. So they got into it. They were able to grab the keys and then the FBI waited before. Did anything with it. See, what they were trying to do is catch the people behind reveal. And so they didn't want to release information, get information out there to the press that might tip off those bad guys over there in Russia. And then shut down their operations. But as you might know, because I mentioned it here before the reveal gang went offline on July 13th, before the FBI could really track them down. And then the FBI didn't release the key until July 21st. And then I think it was Malwarebytes released a decryption tool. So if you had been hacked by the gang, you could. Now, remember it isn't reveal itself. That's doing most of them. Ransomware hacking if you will or a placement it's small guys. And that's why some people, including this contractor that apparently worked for the reveal gang itself says, people think that it's the Russian government, that it's Putin, that's doing this. He said, in fact, it's not it's small guys. And people like me are getting four or five hours a night. Because we're working so hard trying to make a whole of this work, come up with the new software approaches. We have to provide code tech support unquote to our affiliates, as well as tech support to the people who have had their computers and their data ransomed. So it a real interesting mix. Absolutely. Interesting mix. Now Christopher Ray here a couple of weeks ago, he's the FBI director told Congress that cool. We make these decisions as a group, not unilaterally. To the FBI and working with other government agencies, these are complex decisions designed to create maximum impact. And that takes time and going against adversaries, where we have to marshal resources, not just around the. But all over the world. So this Russian based gang first appeared in 2019, they've been around, they've been exporting large amounts of money from businesses for a very long time. One of the interest he'd things I think about all of this is that this reveal gang has their software as a service, and they provide it to quote affiliates, quote that, go ahead and then install the software, get you to install it on your computers in order to ransom you a double whammy ransom you, but there's now reports out there that there's a secret back door in the ransomwares code that allow. Rebill to go around their affiliates and steal the proceeds. How's that for hilarious, you've got a bad guy who goes in and gets the software from revolt, pays them a commission, and then reveal apparently has been jumping in on these customer support chats. In other words, you just got nailed and because you got nailed with ransomware, you have to go to. Chat room. And so you go in there and you're getting customer support on how to buy Bitcoin and how to transfer to their wallet. And apparently revival is getting right in the middle and is extorting money from these people directly instead of having the affiliates do it pretty amazing. So here's this part of this interview? It was aired on the Russian news outlet, London. And was trans translated by yeah. Flashpoint. Here are the guys that got the full transcript of the interview. He says in the normal world, I was called a contractor, doing some tasks for many ransomware collectives that journalists considered to be famous. Money is stolen or extorted with my hands, but I'm not ashamed of it. I do. And again, this goes into the thinking of many of these bad guys of Americans are all rich and they don't deserve what they have. He said, let's put it this way. This is a very time consuming job. And if you've earned enough, then you can quit the game. But chronic fatigue, burnout, deadline. All of these words from the life of ordinary office workers are also relevant for malware developers. So there you go. You should feel sorry for these malware developers who are developing software to steal millions from you and. Down our critical infrastructure. Hey, join me online. Craig peterson.com. And if you subscribe to my weekly newsletter right there on the site, I'll send you a few of my special reports. The most popular ones will come to you right there in your email box. Craig peterson.com/subscribe. We all pretty much have some form of insurance. And we're going to talk right now about the types of cyber insurance you may have. Now this might be through your homeowners policy or perhaps a rider on a business policy. Many of our homeowners policies have started coming with cyber insurance. So we're going to talk about that. What is it? Businesses as well are also using cyber insurance and I'm sure you've heard of insurance basically called LifeLock and what that's all about. So let's kind of start. When we have a breach in a business, usually what happens is information about our customers is stolen. Look at some of the biggest breaches in history where we. Hundreds of millions of our personal records stolen Equifax breach is an example of a huge breach where we had all kinds of personal information that was stolen by the bad guys. Now, some of this information gets stale pretty quickly, but of course, other parts of it like our address, our social security number, they are probably not going to change for years. If for. No, of course our social security number will never change the social security administration. Just doesn't reissue them for very many reasons at all. And they do not reissue a social security number was stolen online because. Just about everybody's has, so what does a company like LifeLock do? They keep an eye on your credit report for you. And they're looking at what's going on new accounts that are open. They look at various other things, just related to that. And they, at that point say, wait a minute, something weird is happening. Now my credit cards, for instance, I have a credit card that if let's say I buy two of the same thing, one after the other and the, both the same price that credit card company pops a message right up on my phone saying, Hey, did you just buy two? Of these $15 things from and I can say yes or no, if I'm out on the road and I am purchasing gas, the credit card can pop up on my phone and it does and say, Hey, will you just trying to buy gas at this gas station? Because what'll happen as you use the credit card at the pump. And the pump says it was denied and then up at pops and yeah. Okay. No, that was me. And they said, okay, we'll try the transaction. Okay. And we'll approve it next time. And that's all automated. And that has nothing to do with LifeLock. LifeLock is there to more or less detect that something happened and if something happened and it was a bad guy and basically your identity was stolen. So they might be trying to buy a Ferrari in your name or maybe a 10 year old, four Ford focus, whatever it might be. And. They will help you try and clean it. That's what they do. So that's why it's cheap. And I don't know that it's terribly useful to you if you're really concerned. Go ahead and do that, but do keep an eye on your credit report. I do as well. My bank has free credit reporting for me, my credit card. Same thing. Free credit reporting that lets me know everything that's going on. So that's an easy way to tell WhatsApp. And there are different types of cyber insurance beyond this sort of thing, beyond the LifeLocks of the world. And many of us just get our cyber insurance through our homeowner's policy. It's a little rider. And businesses can buy cyber insurance as well. We have cyber insurance, that's underwritten by Lloyd's of London and we provide a $500,000 or million-dollar policy to our clients. As well, because that's what we do is cyber security, right? So the idea is if one of our clients gets hit, we have some insurance to back us up, but of course we go a lot further. It's almost like the LifeLock where if you do get hit by ransomware or something else, we will help you get back in business. We'll help restore your data. We'll help you with providing you. The information you need in order to do press releases, which agencies you need to contact, which of your customers you need to contact. And we've got scripts for all of that. So you can send it all out and just take care of it. So the idea is you don't want ransomware. So you hire us. We are extremely likely to keep ransomware out of your systems. And on top of that, if you are hit with ransomware, we restore everything. LifeLock does not do that. Obviously they all, I'll only do stuff after the fact and the cyber insurance you buy from an insurance agency is much the same, and there's a huge caveat with these policies that we're buying for our businesses and for our homes. And that is. They have a checklist at the insurance companies. Did you do this and this? And if you did, then they might payout if you did not, they may not payout. In fact, pay outs on cyber insurance policies are not known because. Bottom line. They really don't payout. Okay. I'm looking at some numbers right now and about paying ransoms and everything else. You may or may not. You got to have a look at it. Many of these policies are never paid out by the cyber insurance covers. They usually just regular insurance companies, but it's a special rider. And what they do is they say, Hey, listen, you did not follow the rules, so we're not going to payout. And there are many cases. If you go online and do a search, just use duck, go and say cyber insurance, payout. Lawsuits I'm doing that right now is. And it'll come up and show. Oh, okay. Does it cover lawsuits? Why are liability claims so costly? Yeah, exactly. A 2% payouts is talking about here. I'm invoicing, the most common cyber insurance claim denial. Yeah, it goes on and on. There are a lot is an act of war clause could nix cyber insurance payouts. That's another big one that they've tried to use. So the cyber insurance company will say, Hey, that was China attacking you. Therefore it was an act of. And you can bet if there is a big hack, they will use that. Think of what happens with the hurricanes coming onshore. How much do they push back on payouts? Especially with the real big one, it would bankrupt them. So we gotta be very careful. There are some different types of cyber insurance. Policies do which have different types of coverages. You've got the first party lost loss, I should say. So that's you to covering you and your loss, your first-party expenses, third party liability. Each one of those has specific parameters. So sub-limit retention and others. First-party losses are usually including the loss of revenue due to business interruption. First party expenses would include all of the services and resources that you needed to use to recover from attack like forensic or system rebuilding services. These third-party liabilities. May cover expenses and legal fees related to potential damage caused by the incident to third parties like partners, customers, or employees whose sensitive information may have been compromised. So read them carefully. Be very careful. There are next-generation, cyber insurance policies are going even further and make these types of services. Prior to any incident to reduce exposures and prevent incidents in the first place. Now we don't provide insurance. We are not an insurance company, but that's basically what we're trying to do here. Not become an insurance company, but to make sure. The businesses have the right services so that the likelihood of anything happening or is extremely low. And then following up after the fact it's different obviously than insurers in and insurance, the guardians, Jessica Crispin had a great article about a couple of weeks ago that I've been hanging on. And it's talking about this tattle where that's been incorporated into the computers we're using at home. Now we're specifically talking about employers that are putting this. The software on computers, they belong to the companies. A lot of businesses are worried. If workers are at home or where we can't see them, how do we know that they're actually working, not watching Netflix or something else on. They have, of course, come up with software that can reassure your boss. It does things like take snapshots of what you're doing. Record your keystrokes grabs photos from. Picture from your camera. There's a new program called sneak, which makes your webcam take a photo of you about once a minute and makes available to the supervisor to prove you're not away from your desk. There's no warning in advance. It just takes that photograph catches your doom. Pretty much anything can be absolutely anything. Then, it's the type of thing you'd expect the national security agency to do. So there are some good reasons for this lack of trust because sometimes employees have not been doi
Josia (Jo), Taylor has worked in the telecommunications industry for the last 20 years. Currently, as a Senior Project Manager at T-Mobile. Also at T-Mobile, Jo is on the board of the Multicultural Alliance. The Multicultural Alliance is an employee resource group that highlights cultural awareness of our underserved/marginalized communities. Outside of T-Mobile, Jo is active with various organizations. Volunteering with the City Union Mission, Harvesters, Junior Achievement, AmeriCorps to name a few. She is most active with the Dream Factory of Kansas City as a Dream Manager. As an organization, we grant the dreams of children with critical and or chronic illnesses. Jo's hobbies include running 5k's, reading, cooking, traveling and shopping. She also loves being active in her church and spending time with her family. Recently she celebrated her 21st anniversary with her husband Jason. They have two children, a daughter Kennedy who is a freshman at the University of Colorado Boulder and is on the women's basketball team and son Ethan who is 13 he's in the 8th grade, he is a true creative. He loves video games and hopes to play in the NBA one day. Let's not forget their 3rd child, a Miniature Dachshund Duncan who is 10.
Is Noise Pollution a Public Health Crisis? Rick Neitzel, professor of environmental health sciences at the University of Michigan, joined The Takeaway to discuss the toll of noise on our bodies and the environment, and what can be done to mitigate the harm. Music or Noise?: The Story of Go-Go in a Gentrifying Neighborhood in D.C. In 2020, Mayor Muriel Bowser signed a bill that made go-go the official music of D.C. after a resident from a luxury apartment building across the street from a Metro PCS phone store known for loudly bumping go-go music — a funky, hip-hop music rooted in Black culture which was born in D.C. The resident allegedly threatened to sue the owner of Metro PCS, which is T-Mobile. This summer, D.C. officials unveiled a go-go themed mural on the side of that same apartment building where the 2019 noise complaint was made. Natalie Hopkinson, an Associate Professor of Communication, Culture and Media Studies at Howard University and co-Founder of “Don't Mute DC” Movement, talks with The Takeaway all about go-go. Allure's New and First Black Editor-in-Chief We talk with Jessica Cruel the new and first Black editor-in-chief of Allure magazine about her new gig, diversifying the coverage in the beauty game, and her plans for the magazine going forward. The Importance of Mentoring for Black Girls Susan L. Taylor founder and CEO of the National Cares Mentoring Movement and Dr. Monique Morris, CEO of Grantmakers for Girls of Color, joined me to discuss the importance of mentoring young Black girls at the individual level and at the community level to provide the proper foundation for them to succeed. For transcripts, see individual segment pages.
Is Noise Pollution a Public Health Crisis? Rick Neitzel, professor of environmental health sciences at the University of Michigan, joined The Takeaway to discuss the toll of noise on our bodies and the environment, and what can be done to mitigate the harm. Music or Noise?: The Story of Go-Go in a Gentrifying Neighborhood in D.C. In 2020, Mayor Muriel Bowser signed a bill that made go-go the official music of D.C. after a resident from a luxury apartment building across the street from a Metro PCS phone store known for loudly bumping go-go music — a funky, hip-hop music rooted in Black culture which was born in D.C. The resident allegedly threatened to sue the owner of Metro PCS, which is T-Mobile. This summer, D.C. officials unveiled a go-go themed mural on the side of that same apartment building where the 2019 noise complaint was made. Natalie Hopkinson, an Associate Professor of Communication, Culture and Media Studies at Howard University and co-Founder of “Don't Mute DC” Movement, talks with The Takeaway all about go-go. Allure's New and First Black Editor-in-Chief We talk with Jessica Cruel the new and first Black editor-in-chief of Allure magazine about her new gig, diversifying the coverage in the beauty game, and her plans for the magazine going forward. The Importance of Mentoring for Black Girls Susan L. Taylor founder and CEO of the National Cares Mentoring Movement and Dr. Monique Morris, CEO of Grantmakers for Girls of Color, joined me to discuss the importance of mentoring young Black girls at the individual level and at the community level to provide the proper foundation for them to succeed. For transcripts, see individual segment pages.
Lauren Sergy is a public speaking and interpersonal communication expert who has helped thousands of professionals become more powerful communicators. She has worked with clients and audiences in Canada, the United States, the UK, and beyond, including KPMG, Grant Thornton, Cargill, T-Mobile and many more. She teaches business communication seminars with the University of Alberta. Her first book, The Handy Communication Answer Book, was featured on the Best Reference books of 2017 list by Library Journal. Her latest book UNMUTE! How to Master Virtual Meetings and Reclaim Your Sanity is currently available via all online book retailers. Click here to purchase UNMUTE! Learn more about your ad choices. Visit megaphone.fm/adchoices
Monica Sanders is a Georgetown University professor. Previously, she was a Senior Committee Counsel for both the House of Representatives and Senate Committees on Homeland Security. In this podcast we do deep dive into the legislative process of the Congress of the United States. The role of committee chairpersons and their staff is explored, along with the way in which bills are introduced in Congress and move through the legislative process. The role of committee staff is discussed. The importance of the Budget and Rules Committees is also highlighted. What can you do to influence the making of laws at the national level is also addressed. This podcast is sponsored by T-Mobile for Government, providing innovative connectivity solutions that help government better serve citizens by enabling agencies to work more intelligently, efficiently, and securely. Their mobile device management solutions help safeguard sensitive data and their network is ideal for unlocking game-changing loT technology. T-Mobile provides 24x7x365 support, so they are ready to help you when communications are critical. It all starts with America's largest, fastest, and now according to a third-party rating service umlaut, it is the most reliable 5G network, as well as the tools that help you take advantage of 5G. T-Mobile offers an amazing customer experience and outstanding value—with no tradeoffs. They have the most reliable 5G according to umlaut based on crowdsourced user experience data (Sept 2020 to Feb 2021). They also have the fastest 5G according to Opensignal Awards based on average speeds (USA: 5G User Experience Report April 2021). See 5G device, coverage, & access details at T-Mobile.com.
This episode includes an honest real customer review of Verizon, T-Mobile, and Visible Wireless, it is not paid for or endorsed by Visible Wireless (by Verizon). This episode does mention a promotion code that is associated with Everett McConnaughey, as a regular paying customer, no compensation has been provided for the content or recording of this episode.The cellphone number that I have has been online and in my possession since 2005. In 2005 I was a junior in high school and had just gotten a Samsung flip phone on my father's wife's Verizon plan. Verizon's service has been amazing in Idaho for decades, and frequently is the only (if any at all) service that you can get in the central mountains. In 2012 I started working for Verizon Wireless as a tier II tech support agent, tasked with helping customers troubleshoot and fix device issues, and service problems. While I worked at Verizon I learned about their billing structure and how a phone plan was $60/month plus there was a $20 (basic phone) or $30 (smartphone) access fee that essentially allowed the customer's device to access the features of their account. I was upset with learning this, and I terminated service for $135 and took my phone to Cricket Wireless for 9 months, before joining T-Mobile in 2013.So much has changed with technology in nearly a decade, so much has improved, but in many ways so much hasn't. I was tired of paying $75 a month for unlimited service when I hardly ever used that service. I switched from a post-pay T-Mobile account to a prepay T-Mobile account in 2017 which lowered my cost in half while I still got all the features you expect with a wireless phone provider. When the 5G was rolled out in Boise in December 2020, I got a new iPhone 12 but the 5G was useless and I had to disable that radio on my phone to opt for 4G LTE service instead. I was finally tired of the boilerplate "we'd love to help" responses to my frustration, and in August 2021 I decided to try Visible Wireless at $25 a month, with unlimited everything, and on Verizon's 5G network. I flew both carriers on my phone to test them in the situations and locations I frequented and by the end of my T-Mobile billing cycle, I had seen enough to port my number to its fourth carrier and join Visible Wireless. This podcast is my honest unsolicited and uncompensated review of Visible Wireless service, the activation, and porting process, as well as customer service. I am offering access to my "friend" code which will give anyone (and thus myself) service with Visible for just $5 that month. I'll discuss how easy it actually is to save with this network provider that you can live like a king even if you live alone or don't have a family to bring with you.Check out this page: https://www.visible.com/get/3t8jNs, it has all the info you need to know about joining Visible. When you use my friend code, 3t8jNs, you'll get your first month of service for only $5! Live in IDAHO? Please get vaccinated against COVID-19!Most pharmacies throughout Idaho are taking walk-in appointments. Pharmacies such as Walmart, Albertsons, Bi-Mart, Walgreens, Customedica, and Fred Meyer have an adequate supply of COVID-19 vaccine, so you can walk in and get your shot when it's convenient. Visit Idaho Health & Welfare's Website for more details Buzzsprout - Let's get your podcast launched! Start for FREEVISIBLE WIRELESS BY VERIZON When you use my friend code, 3t8jNs, you'll get your first month of service for only $5!Support the show (https://paypal.me/emcconnaughey)
I bet everyone has flushed the toilet with their foot to avoid the germs on the handle. I know I have and it turns out to be one of many well-intentioned but flawed techniques to steer clear of germs lurking in nasty places. This episode begins with some ways people try to avoid germs that fail and better ways instead. http://www.menshealth.com/health/things-that-do-not-protect-from-germs/slide/2 Smart people often do stupid things. I bet you have done dumb things and you KNOW you should have known better. What's so interesting is there are several factors that make it more likely you will do something stupid. Joining me to explain what they are is Adam Robinson who is one of the co-founders of the Princeton Review and is now a top financial adviser. He created a Power Point presentation called “How Not to be Stupid” and I know you will find this conversation interesting and useful. BTW, you can find Adam on Twitter – @IAmAdamRobinson. When you ask people what makes them laugh, they usually say they laugh at jokes or humor. Well, that is partly true, but we laugh at a lot of other things too. Listen to hear what we really laugh at most often and why. https://www.psychologytoday.com/us/articles/200011/the-science-laughter When you show appreciation, wonderful things can happen. That's according to Noelle Nelson who has written several books on the subject of appreciation including The Power of Appreciation (https://amzn.to/2JMOu87). She says there is solid science that proves being appreciative is good for your physical and mental well-being and she joins me to discuss exactly how this works and how to put into practice. PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. You can grow thicker, healthier hair AND get $15 off at https://nutrafol.com Promo code: SOMETHING Get 10% off on the purchase of Magnesium Breakthrough from BiOptimizers by visiting https://magbreakthrough.com/something Go to https://Backcountry.com/SYSK and enter promo code SYSK to get 15% OFF your first full-priced purchase. Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
This week we discuss GitLab going public, review iOS 15 and a few more thoughts on remote work. Plus, should the EU impose a universal phone charger? Rundown GitLab Microsoft GitHub rival GitLab files to go public after annualized revenue tops $200 million (https://www.cnbc.com/2021/09/17/github-rival-gitlab-files-to-go-public-on-revenue-over-200-million.html) GitLab: Benchmarking the S-1 Data (https://cloudedjudgement.substack.com/p/gitlab-benchmarking-the-s-1-data) GitLab S-1 Analysis: How 7 Key Metrics Stack Up by @ttunguz (https://www.tomtunguz.com/gitlab-s-1/) Apple iOS 15 Review Buy a 'free' iPhone 13 with trade-in at Verizon, T-Mobile and AT&T: All you need to know (https://www.cnet.com/tech/mobile/buy-a-free-iphone-13-with-trade-in-at-verizon-t-mobile-and-at-t-all-you-need-to-know/) Apple iPhone 13 Review: The Most Incremental Upgrade Ever (https://www.nytimes.com/2021/09/21/technology/personaltech/apple-iphone13-review.html) EU to impose universal phone charger, in blow to Apple (https://punchng.com/eu-to-impose-universal-phone-charger-in-blow-to-apple/) 1Password's iOS Safari extension looks good (https://support.1password.com/getting-started-safari-ios/) Ship / Show / Ask (https://martinfowler.com/articles/ship-show-ask.html) Spend the money on Zoom-Box-Discord instead! Relevant to your interests Original Creators of Apache Pulsar Raise $23M Series-A for StreamNative, Round Led by Prosperity7 Ventures (https://finance.yahoo.com/news/original-creators-apache-pulsar-raise-130000869.html) Werner tweet on NDAs (https://twitter.com/werner/status/1438536990211858436?s=21) Amazon gives Kindle e-readers a rare user interface overhaul (https://arstechnica.com/gadgets/2021/09/a-quick-tour-of-amazons-new-ui-for-kindle-e-readers/) Microsoft accounts can now go fully passwordless (https://www.theverge.com/2021/9/15/22675175/microsoft-account-passwordless-no-password-security-feature) Over the last 90-days, if you average more than 6-viewers, you are in the top 6.7% of Twitch. (https://twitter.com/zachbussey/status/1367868296473813001) Hundreds of Ways to Get S#!+ Done—and We Still Don't (https://www.wired.com/story/to-do-apps-failed-productivity-tools/) WSJ News Exclusive | Apple Is Working on iPhone Features to Help Detect Depression, Cognitive Decline (https://www.wsj.com/articles/apple-wants-iphones-to-help-detect-depression-cognitive-decline-sources-say-11632216601) WSJ News Exclusive | U.S. to Target Crypto Ransomware Payments With Sanctions (https://www.wsj.com/articles/u-s-to-target-crypto-ransomware-payments-with-sanctions-11631885336) WeWork shares expected to start trading in late October (https://www.protocol.com/bulletins/wework-ipo-spac-deal-bowx) Salesforce rival Freshworks raises $1.03 bln in U.S. IPO, valued at $10.13 bln (https://www.reuters.com/technology/freshworks-valued-1013-bln-after-raising-103-bln-us-ipo-source-2021-09-22/) Apple rolls major Safari redesign out to Macs ahead of Monterey release (https://arstechnica.com/gadgets/2021/09/apple-rolls-major-safari-redesign-out-to-macs-ahead-of-monterey-release/) This is your final warning to re-certify, Red Hat tells tardy sysadmins (https://www.theregister.com/2021/09/21/red_hat_pandemic_certification_generosity_over/) Facebook introduces portable Portal Go for $199 (https://www.engadget.com/facebook-new-portals-go-170004952.html) Raspberry Pi attracts $45m after lockdowns fuel demand for PCs (https://www.telegraph.co.uk/technology/2021/09/20/raspberry-pi-attracts-45m-lockdowns-fuel-demand-personal-computers) Zoom's $14.7 billion deal for Five9 under US national security review (https://www.zdnet.com/article/zooms-14-7-billion-deal-for-five9-under-us-national-security-review/) Rundown Follow the millimetres (https://twitter.com/kosso/status/1438847578586718209?s=21) It Has Come to Subscription Tacos (https://www.theatlantic.com/technology/archive/2021/09/taco-bell-subscription-netflix-for-tacos/620109/) A 10-Foot Wide House In Boston Sells For $1.25 Million (https://www.npr.org/2021/09/21/1039324508/boston-skinny-house-spite-house-sold) Samuel Adams' latest potent beer is illegal in 15 states (https://www.upi.com/Odd_News/2021/09/20/Samuel-Adams-Utopias-beer-illegal-15-states/7301632163091/) Sponsors strongDM — Manage and audit remote access to infrastructure. Start your free 14-day trial today at strongdm.com/SDT (http://strongdm.com/SDT) CBT Nuggets — Training available for IT Pros anytime, anywhere. Start your 7-day Free Trial today at cbtnuggets.com/sdt (https://cbtnuggets.com/sdt) Conferences DevOps World by CloudBees September 28-30 (https://www.devopsworld.comDeveloper> Advocate / Developer Experience Engineer at Weaveworks) DevOps Loop | October 4, 2021 (https://devopsloop.io/?utm_campaign=Global_P6_TS_Q322_Event_DevOpsLoop_at_VMworld&utm_source=twitter&utm_medium=social) - see Coté's promo video (https://twitter.com/cote/status/1425460843014131716). 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(https://twitter.com/sebgoa/status/1437722696536797185) Recommendations Brandon: iPhone Battery & Power Repair (https://support.apple.com/iphone/repair/service/battery-power) Matt: Deep Rock Galactic (https://store.steampowered.com/app/548430/Deep_Rock_Galactic/) Coté: Hornbach (https://en.wikipedia.org/wiki/Hornbach_(retailer)); box cutters; Drunker & Retireder (https://drunkerandretireder.fireside.fm/). Photo Credit (https://unsplash.com/photos/OIfFRthAASc) Photo Credit (https://unsplash.com/photos/ZV_64LdGoao)
Hi Podcast listeners! Here's a treat for you! I'm joined this week with CFO Dave Ho of York and Chapel. We talk shop about marketing and innovations in technology and how his agency utilizes it. We learn about the growth and development of his agency to where it is today. York and Chapel have notable clients including Intuit and T-Mobile. To find out more connect with Dave here: https://www.linkedin.com/in/dave-ho-2b0b787/ https://www.facebook.com/yorkandchapel/ If you are looking to supercharge your marketing and want to attract the right tribe to your business, connect with our team at www.threesixtymedia.com But often times, as entrepreneurs we are not really equipped to clarify our message and to build the right infrastructure for our business to automate and scale. This is where I come in. I help entrepreneurs by coaching them through a 4 part system that helps them unlock their secret sauce and get them on the right path to success. Learn more and connect with me at www.tacticalprogram.com or on Instagram @tacticalprogram
“You're call is very important to us…” Don't you just hate hearing that? Having to call customer service can be a long and frustrating experience. So, this episode begins by discussing how to make that experience a little bit smoother. https://www.realsimple.com/work-life/life-strategies/customer-service-tips If you didn't experience pain, would you appreciate pleasure as much? Do humans actually want and need pain? It's a fascinating topic that Leigh Cowart has explored. She has put herself through several painful experiences on purpose, from being a ballerina to eating the world's hottest chili pepper. She joins me to discuss her research on the topic of pain and explain why some of us actually seek out pain and why we all likely need some pain in our lives. Leigh is a journalist and author of the book, , Hurts So Good: The Science and Culture of Pain on Purpose (https://amzn.to/3lHYF0F) Do women apologize more than men? Why should that be? Listen as I reveal some interesting findings on why men and women tend to apologize differently. https://web.stanford.edu/~omidf/KarinaSchumann/KarinaSchumann_Home/Publications_files/Schumann.PsychScience.2010.pdf Humans can be selfish but we also have to cooperate with each other because we can't do everything ourselves. How humans cooperate turns out to be very rather complicated because while we can be very cooperative we also compete. We can be very compassionate and giving to some people but not others. Evolutionary biologist Nichola Raihani has examined how our ability and desire to cooperate with each other (or not) has helped steer the development of civilization. Listen to what she has to say on the topic. Nichola is a professor of evolution and behavior at University College in London and author of the book Social Instinct: How Cooperation Shaped the World (https://amzn.to/2XwTKr8). PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. You can grow thicker, healthier hair AND get $15 off at https://nutrafol.com Promo code: SOMETHING Get 10% off on the purchase of Magnesium Breakthrough from BiOptimizers by visiting https://magbreakthrough.com/something Go to https://Backcountry.com/SYSK and enter promo code SYSK to get 15% OFF your first full-priced purchase. Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
What is the purpose of that ball of cotton in your bottle of pills? You probably think you know but I bet you don't. This episode begins with an explanation of why that cotton is in there and what you should do with it. https://www.businessinsider.com/why-huge-cotton-ball-comes-pill-bottles-medicine-health-pharmacy-prescription-2017-5 I am sure you have wanted to ask someone to do something for you but felt reluctant. It seems we hate to ask people for things. Even when we do, we often say, “Gee I hate to ask this but…” However, you might want to ask anyway according to Vanessa Bohns, PhD. Vanessa is a social psychologist as well as a professor of organizational behavior at Cornell University. She is also author of the book, You Have More Influence Than You Think: How We Underestimate Our Power of Persuasion, and Why It Matters (https://amzn.to/3Emj83G). Once you hear what she has to say, you will probably feel better about asking for what you want. Have you ever looked closely at the back of the $1 bill? Listen as I explain why you should and what it all means. http://www.onedollarbill.org/decoding.html Everyone likes beautiful things and beautiful people. We are drawn to beauty. But why? And what makes something or someone beautiful? Can you make yourself more beautiful? Listen as I speak with Anjan Chatterjee, Professor of Neurology, Psychology, and Architecture at the University of Pennsylvania who has done some fascinating research on beauty. He also has an excellent TED Talk on the topic which you can link to here: https://www.youtube.com/watch?v=Wgt8QUHQjw8 PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. You can grow thicker, healthier hair AND get $15 off at https://nutrafol.com Promo code: SOMETHING Get 10% off on the purchase of Magnesium Breakthrough from BiOptimizers by visiting https://magbreakthrough.com/something Go to https://Backcountry.com/SYSK and enter promo code SYSK to get 15% OFF your first full-priced purchase. Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
How could using reusable grocery bags affect your body? f you take your own bags to the grocery store, there may be an unintended health consequence – and it's not good. Listen as this episode begins by revealing what happens to some people who use reusable grocery bags. https://grist.org/food/are-your-reusable-grocery-bags-making-you-fat/ Every driver has a real impact on the flow of traffic according to Tom Vanderbilt, author of the book Traffic: Why We Drive the Way We Do and What It Says About Us (https://amzn.to/2XTgPDL). Tom joins me to explain why traffic flows the way it does, why it sometimes stops for no reason and how your driving affects other drivers. He also reveals what we can all do to make the traffic flow better. Do you know the best way to get ketchup out of the bottle? Everyone seems to have their own technique. However, the people at Heinz ketchup created a secret little way that works if you know what to look for. I'll explain their method which actually works on any ketchup bottle. https://www.today.com/food/how-get-ketchup-out-bottle-trick-heinz-57-t118061 Some people are just more likable than others. And there are some simple strategies anyone can use to make themselves more likable. Michelle Tillis Lederman author of the book The 11 Laws of Likability (https://amzn.to/2LwUoxn) is here to explain what makes someone likable and how anyone can improve their likability. PLEASE SUPPORT OUR SPONSORS! Helix Sleep is offering up to $200 off all mattress orders AND two free pillows for our listeners at https://HelixSleep.com/SYSK Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes JUSTWORKS makes it easier for you to start, run and grow a business. Find out how by going to https://justworks.com https://www.geico.com Bundle your policies and save! It's Geico easy! Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
According to ABI Research, the market for metal payment cards is expanding rapidly and is expected to reach 90 million cards (cumulative) by 2025. In addition, CompoSecure, the category leader in metal payment cards, and Nok Nok Labs, the co-founder of the FIDO Alliance and leader in passwordless authentication, recently revealed they would bring to market the first Internet ID and Payment Card that can be used as a virtual ignition key for the authentication of a user into any digital service on any device. This new offering will combine Nok Nok's passwordless, secure and scalable authentication server with CompoSecure's three-factor authentication technology and patented metal NFC hardware to ensure a high level of security on any device or card. In addition, all transactions using the CompoSecure internet ID and payment card will be enabled to be used for either a POS or a card-not-present transaction. Other everyday use cases for the card include cryptocurrency transactions, eGaming, online gambling, and identity verification applications. Phil Dunkelberger joins me in a conversation about the recent announcement and shares insights from his career in tech. About Nok Nok Nok Nok is a trusted leader in passwordless consumer authentication to the world's largest organizations. Delivering the most innovative authentication solutions in the market today, Nok Nok empowers global organizations to improve the user experience to access digital services, while meeting the most advanced privacy and regulatory requirements. The Nok Nok™ S3 Authentication Suite integrates into existing security environments to deliver a proven, cost-effective, future-proof and standards-based passwordless consumer authentication solution. Headquartered in Silicon Valley, California, the company has delivered unique inventions and innovations that are protected by a robust global patent portfolio. As a founder of the FIDO Alliance and an inventor of FIDO specifications, Nok Nok is the expert in deploying standards-based authentication, and its industry leading customers and partners include BBVA, DDS, Inc., Ericsson, Fujitsu Limited, Hitachi, Intuit, Lenovo, MTRIX GmbH, NTT DATA, NTT DOCOMO, OneSpan, SoftBank, T-Mobile and Verizon.
Big Lead @ 2pmMore attacks near T-Mobile park - again, scary news for Seahawks fansGUEST: Fed Way Mom on her third grader getting quarantined for two weeks, given a packet of work-sheetshttps://omny.fm/shows/the-dori-monson-show/fed-way-mom-upset-with-schools-lack-of-preparation // Listener feedback // Awesome Audio See omnystudio.com/listener for privacy information.
You make a countless number of decisions every single day, from what to have for breakfast to what toothpaste to buy. This episode begins with a discussion on how humans make decisions and choices and how to recognize which ones you are probably spending too much time worrying about. https://fs.blog/2014/09/the-history-of-cognitive-overload We all spend a good portion of most days in conversations with other people. Yet, we seldom really understand what goes on “under the radar” in those conversations. I want you to listen to my guest Elizabeth Stokoe, a social psychologist who spent 20 years transcribing and analyzing actual conversations and discovered some rather amazing things that happen when we talk with each other. What she discovered will surprise you. Elizabeth is author of the book, Talk: The Science of Conversation (https://amzn.to/3A2ShXQ). Deadlines are tricky. Without them a lot of things would never get done. Yet, some of us wait until the very last minute to do what needs to be done even though we could've started it a long time ago. There has to be a better way to meet deadlines. Actually, there is according to Christopher Cox author of the book The Deadline Effect: How to Work Like It's the Last Minute―Before the Last Minute (https://amzn.to/3ty01P3). Christopher was a magazine editor for many years and was constantly dealing with deadlines. Listen to what he discovered so that you might just change your ways the next time you have a deadline to meet. Do you talk to yourself? If so, it's a good idea to listen to what you are telling yourself. Listen as I discuss the benefits of talking to yourself and why it is even better if you do it out loud. https://www.sciencedaily.com/releases/2010/09/100921110956.htm PLEASE SUPPORT OUR SPONSORS! Helix Sleep is offering up to $200 off all mattress orders AND two free pillows for our listeners at https://HelixSleep.com/SYSK Listen to Build For Tomorrow with Jason Feifer, our favorite new podcast, right here! https://apple.co/3rPM8La or visit https://www.jasonfeifer.com/build-for-tomorrow/ Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes JUSTWORKS makes it easier for you to start, run and grow a business. Find out how by going to https://justworks.com https://www.geico.com Bundle your policies and save! It's Geico easy! Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
Welcome Home! We have NHL star Alex Tuch from the Vegas Golden Knights on the show today and he tells us what it was like to join VGK, what playing at T-Mobile arena is really like, how it felt to get to the Stanley Cup, his biggest rival, who's talking trash in the NHL, if he will be playing in the Olympics, his brother getting drafted, life in Las Vegas, the business of hockey, his charitable foundation and more! As always we end the episode with Eat It, Drink It, Binge It. This episode is presented by Mandalay Bay.
Have you ever felt that urge to snoop or eavesdrop on someone? Actually, everyone does it. This episode begins with a brief discussion on why humans and most other creatures eavesdrop and the purpose it serves. Source: John Locke author of the book Eavesdropping (https://amzn.to/3l7rIud) When you think about all the tasks you do throughout the day, there are probably some you could do better, easier and more efficiently. So, Erin Ruddy interviewed some top experts to find out how for her book, The Little Book of Life Skills (https://amzn.to/3l4ypxc). Listen as she joins me and you will discover how to do everyday tasks better - from getting up in the morning, how start the day with a better attitude, how to write a great email, how to clean a room in 10 minutes or less and more. We wouldn't be here if there wasn't water. It is crucial for our survival. Yet, it seems water also causes a lot of problems. There isn't enough of it in some places and there is too much of it in others. The story of water is fascinating. Listen as Giulio Boccaletti joins me to tell this fascinating tale. Giulio is a globally recognized expert on natural resource security and environmental sustainability and author of the book Water: A Biography (https://amzn.to/38UwBBq). We are all aware of the risks and dangers of driving drunk. What you may not know is that driving tired is also dangerous - really dangerous. Listen to hear why you shouldn't drive when you are tired and if you have to, what you can do to reduce the risks. Source: Matthew Edlund, M.D. author The Power of Rest (https://amzn.to/3hioMd6) PLEASE SUPPORT OUR SPONSORS! Helix Sleep is offering up to $200 off all mattress orders AND two free pillows for our listeners at https://HelixSleep.com/SYSK Omaha Steaks is the best! Get awesome pricing at https://OmahaSteaks.com/BMT T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes JUSTWORKS makes it easier for you to start, run and grow a business. Find out how by going to https://justworks.com https://www.geico.com Bundle your policies and save! It's Geico easy! Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
What could be cuter than a young child and a dog together? Yet, it could be a very dangerous situation. This episode begins with a warning about leaving young children alone with a dog even if the child and dog are familiar with each other. https://drsophiayin.com/blog/entry/kids-and-dogs-how-kids-should-and-should-not-interact-with-dogs/ Do you ever wish you had more willpower? It does seem that some people have a lot more of it than others. Psychologist Kelly McGonigal says you probably have more of it than you think and you can create more of it if you want to. Kelly is a lecturer at Stanford University and author of the book The Willpower Instinct: How Self-Control Works, Why It Matters, and What You Can Do to Get More (https://amzn.to/2JqGQ35). Listen as she explains how willpower works and how you can have more of it. Just about everyone has at least one pair of jeans - and probably more. Jeans are the iconic American garment and have been for decades. While other fashion trends have come and gone there has always been a place for jeans. So where did they come and why have they lasted? Come to think of it, what exactly is denim anyway – how is it different from other fabrics? Journalist James Sullivan, author of the book, Jeans: A Cultural History of an American Icon (https://amzn.to/2DGD45j) joins me to take you on an historical journey from Italy to the American west to a John Wayne movie set to explain the story of blue jeans. When was the last time you washed your credit cards? Probably never. Yet, your credit cards are one of many things crawling with germs you probably never think to clean. Listen to discover what else in your home might need a little disinfectant sooner than later. https://www.fitandfabliving.com/general-health/6435-seven-surprisingly-dirty-surfaces/ PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. Get 10% off on the purchase of Magnesium Breakthrough from BiOptimizers by visiting https://magbreakthrough.com/something Follow Nine Twelve wherever you get your podcasts, or you can binge all seven episodes right now on Amazon Music or with Wondery Plus. T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes https://www.geico.com Bundle your policies and save! It's Geico easy! Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Download the five star-rated puzzle game Best Fiends FREE today on the Apple App Store or Google Play! https://bestfiends.com Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
Putting nitrogen in your car's tires (instead of just plain air) is kind of a trendy thing. If you ever see those green caps on the tire's valve stems - that is supposed to indicate a tire with nitrogen in it. Since it costs money (up to $10 or more per tire) to fill it with nitrogen, this episode begins with a discussion on what the supposed benefits are and whether it is worth it. https://www.consumerreports.org/tire-buying-maintenance/should-you-use-nitrogen-in-car-tires-a6260003694/ The science of human DNA is changing quickly. The research is starting to reveal that almost everything about you has some inherited, genetic component to it, whether it be biological, psychological -everything. For example, how well you do in school may largely be inherited from your parents but not necessarily in the way you think. This is according to Robert Plomin, Professor of Behavioral Genetics at the Institute of Psychiatry, Psychology, and Neuroscience at King's College in London and author of the book, Blueprint: How DNA Makes Us Who We Are (https://amzn.to/3gV9GtR) . Listen as we discuss the very latest in how your genes influence so much of who you are and what you do. What does it mean to have a good sense of direction? Is it a real thing? Is it really a sense? And if it is, why do some people have one and other people don't? That's what Michael Bond set out to discover. Michael is a science writer, former Senior Editor at New Scientist and author of the book, From Here to There: The Art and Science of Finding and Losing Our Way (https://amzn.to/3DOY8Cu). Michael joins me to discuss why some of us are better than other at getting from Point A to Point B. Pear season runs from late summer into early winter. And if you like pears, you know that knowing when they are ripe can be tricky. Listen as I explain how the experts say is the full proof way to tell when a pear is ready to eat. https://www.foodnetwork.com/healthyeats/in-season/2011/10/how-can-you-tell-if-a-pear-is-ripe PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. Get 10% off on the purchase of Magnesium Breakthrough from BiOptimizers by visiting https://magbreakthrough.com/something Follow Nine Twelve wherever you get your podcasts, or you can binge all seven episodes right now on Amazon Music or with Wondery Plus. T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes https://www.geico.com Bundle your policies and save! It's Geico easy! Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Download the five star-rated puzzle game Best Fiends FREE today on the Apple App Store or Google Play! https://bestfiends.com Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
Want to be really happy? If so, it makes sense to ask happy people what makes them happy. So we begin this episode by revealing what happy people say are the things that makes them so happy so you can be happy too! Source: John Izzo, author of The 5 Secrets You Must Know Before You Die (https://amzn.to/2DdJDLA) The one word you likely hear more than any other throughout your life is – NO! For some people no means no but for others it means something else entirely. BJ Gallagher, author of the book Yes Lives in the Land of No (https://amzn.to/2JXlPNh) joins me to give some great advice for handling the word no when people tell you that you can't have or do something. Since you will hear NO a lot for the rest of your life – this is well worth listening to. Who doesn't love going to a live concert? And yet when you really dissect the experience, it is probably not as good as we tell ourselves it is. I'll reveal what one writer has to say about the concert-going experience that you may not have thought about before. http://www.esquire.com/entertainment/music/a39525/live-music-overrated/ People need people. We are social creatures. We do better when others are around Yet many of us are alone and isolated with few, if any friends. Someone who is very concerned about this is Radha Agrawal, who is an entrepreneur, investor, inventor, speaker, and community builder. She founded Daybreaker, a grassroots, early-morning dance phenomenon that is now in over 25 countries. She is also author of the book Belong: Find Your People Create Community and Live a More Connected Life (https://amzn.to/2DfaczU). Radha explains why friends are so important and exactly how to go and find them. PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. Get 10% off on the purchase of Magnesium Breakthrough from BiOptimizers by visiting https://magbreakthrough.com/something Follow Nine Twelve wherever you get your podcasts, or you can binge all seven episodes right now on Amazon Music or with Wondery Plus. T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business Discover matches all the cash back you earn on your credit card at the end of your first year automatically and is accepted at 99% of places in the U.S. that take credit cards! Learn more at https://discover.com/yes https://www.geico.com Bundle your policies and save! It's Geico easy! Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Download the five star-rated puzzle game Best Fiends FREE today on the Apple App Store or Google Play! https://bestfiends.com Never try to beat a train across the tracks. Stop. Trains can't. Paid for by NHTSA Learn more about your ad choices. Visit megaphone.fm/adchoices
Here's a question for you if you wear a watch. Have you washed it recently? I bet not. So, this episode begins with just how gross and disgusting the surface of your watch and watchband are and why they need a bath right now – today! http://www.ladbible.com/news/uk-watches-three-times-dirtier-than-toilet-seats-study-finds-20190623 There are some people believe vaccines cause autism – science says no. Some people believe in ghosts and UFOs – science says no. But just because science can't explain it – does that mean it isn't true? Steven Novella is a skeptic who believes that we should probably all be a bit more skeptical of things, events and phenomenon that can't be explained. Steven joins me to reveal why this is so important. Steven is the author of the book The Skeptics Guide to the Universe (https://amzn.to/2Ycr16d) . He is also host of the podcast of the same name which you can find on your favorite podcast platform or here: https://www.theskepticsguide.org/podcasts Did you know that if you like yogurt, you'll like it even better if you eat from a certain type of spoon. If you like cheese it will most likely taste better to you if eat it off a particular type of utensil. Listen to find out which spoon and which utensil and why this happens to be true. https://abcnews.go.com/blogs/health/2013/06/27/yogurt-tastes-different-depending-on-the-spoon/ Do you suck at something? Maybe it's playing an instrument or skiing or cooking. You probably didn't start out wanting to suck at it – but here we are. You do it and you suck at it. Well, it turns out that may be a good thing. Writer Karen Rinaldi author of the book It's Great to Suck at Something (https://amzn.to/2Lj05xY) explains why it is perfectly fine to NOT do some things well. She has been a surfer for 18 years and by her own admission – sucks at it. But she still does it, she still loves it and says there are actual benefits to doing things not for the achievement or the trophy but just to do it. PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business JUSTWORKS makes it easier for you to start, run and grow a business. Find out how by going to https://justworks.com For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth https://www.geico.com Bundle your policies and save! It's Geico easy! Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Learn more about your ad choices. Visit megaphone.fm/adchoices
You already know how important a good night's sleep is. But how much is enough? This episode begins with some startling information about how just 15 minutes more sleep per night can make a big difference. https://conservancy.umn.edu/handle/11299/162769 We all want pleasure in life. In fact, most of us have a lot of pleasure. Maybe too much pleasure. And all that pleasure can make you miserable according to Dr. Anna Lembke. She is a psychiatrist and medical director of the Stanford Addiction Medicine and author of the bestselling book Dopamine Nation (https://amzn.to/3BahOhY). Listen as she explains how humans are not designed to have unending pleasure whether it's technology or food or anything else. She has some interesting thoughts about why this is such a problem and how we can best deal with all this pleasure. What if credit cards were called “loan cards” instead? Chances are you wouldn't use them as freely according to Eesha Sharma a marketing professor at San Diego State University. Eesha's research revolves around financial wellbeing and how people react to perceived scarcity and deprivation. Her research as appeared in top journals and publications. Listen as she offers some great insight into how we think about and use money that I think will surprise you. Eesha's Twitter handle is @EeshaSharma. Most parents feel good if their kids watch “educational” TV or video programs. Yet one study found something that parents might find a little disturbing. In fact it was so disturbing that some of the researchers changed their kids' viewing habits after seeing the results. Listen as I explain. Source: Po Bronson author of Nurture Shock (https://amzn.to/3mGwu4h). PLEASE SUPPORT OUR SPONSORS! We really enjoy The Jordan Harbinger Show and we think you will as well! Check out https://jordanharbinger.com/start OR search for The Jordan Harbinger Show on Apple Podcasts, Spotify or wherever you listen to podcasts. T-Mobile for Business the leader in 5G, #1 in customer satisfaction, and a partner who includes benefits like 5G in every plan. Visit https://T-Mobile.com/business JUSTWORKS makes it easier for you to start, run and grow a business. Find out how by going to https://justworks.com For more information on fire safety products, safety tips and educational activities you can do at home with your family visit https://firstalert.com/firepreventionmonth https://www.geico.com Bundle your policies and save! It's Geico easy! Visit https://www.remymartin.com/en-us/ to learn more about their exceptional spirits! Learn more about your ad choices. Visit megaphone.fm/adchoices