Podcasts about NPS

  Rhumbix is pioneering the field workforce management category in construction, transforming how contractors capture real-time data from job sites. With $46 million in funding raised, the company has evolved from a wearables IoT startup to becoming a leading mobile-first SaaS platform serving mid-market and enterprise construction companies. In this episode of Category Visionaries, we sat down with Zach Scheel, CEO and Co-Founder of Rhumbix, to explore the company's journey from Stanford dorms to creating an entirely new software category for the construction industry's underserved field workforce. Topics Discussed: Rhumbix's pivot from wearables IoT technology to mobile workforce management software The challenge of digitizing paper-based processes in a traditionally analog industry Building founder-market fit in construction tech through authentic industry experience Navigating the 2022 funding freeze and achieving profitability through strategic cost-cutting Creating the "field workforce management" category and educating the market The evolution from founder-led sales to scalable go-to-market operations Strategic decision to move upmarket for higher ASP and better unit economics GTM Lessons For B2B Founders: Let the market dictate product-market fit, not your vision: Zach emphasized that "the founder doesn't get to dictate product market fit. The market dictates product market fit." After conducting 100+ customer discovery calls, Rhumbix pivoted from their original wearables IoT concept when customers consistently said they'd pay immediately for digital time cards instead. B2B founders must listen to market signals over their initial product vision and be willing to pivot when customers clearly articulate a different, more urgent need. Find intrinsic motivations in early customers: Rhumbix secured their first customers by identifying intrinsic motivations beyond the product itself. One customer was a tech-savvy IT director excited about digitizing workflows, while another was a fellow veteran who wanted to support Zach's veteran-founded company. B2B founders should look beyond product fit and identify personal or professional motivations that drive early adopters to take risks on unproven solutions. Be intentional about market segment alignment: Zach's most important go-to-market decision was pivoting upmarket to focus on customers willing to spend $5K-$10K rather than trying to serve everyone. Small customers were "a drag on professional services and customer success" compared to larger ones. This strategic focus led to higher NPS scores, more evangelistic customers, and increased referrals. B2B founders must align their product development, pricing, and go-to-market strategy around a specific market segment rather than pursuing a "sell to anyone" approach. Leverage founder-market fit for category creation: In construction, an industry skeptical of technology vendors without domain expertise, Zach's authentic background as a Navy veteran who managed construction projects was crucial for credibility. His "workers first" positioning wasn't just marketing—it influenced product decisions and resonated with industry buyers who could spot inauthentic positioning immediately. B2B founders entering traditional industries should leverage authentic domain expertise as a competitive advantage in both sales and product development. Embrace pivots as smart business strategy, not failure: Initially viewing pivots negatively, Zach learned that "almost all successful companies have pivoted" and that experienced entrepreneurs use pivots strategically to find product-market fit. When they updated investors about moving away from hardware to pure SaaS, the response was overwhelmingly positive due to better unit economics and reduced complexity. B2B founders should reframe pivots as intelligent responses to market feedback rather than admissions of failure.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM   

Send us a textUnlocking the Secrets of Go-to-Market Success: The Top 10 KPIs You Need to TrackIn this episode, we dive deep into the essential metrics every business leader and marketer should monitor to ensure their go-to-market (GTM) strategy is on track. Whether you're launching a new product, entering a new market, or refining your sales process, understanding the right key performance indicators (KPIs) can make all the difference between success and stagnation.Join us as we break down the top 10 KPIs that provide actionable insights into your GTM effectiveness:Customer Acquisition Cost (CAC): Discover how much it really costs to win a new customer and why optimizing this metric is crucial for profitability.Customer Lifetime Value (CLV): Learn how to calculate and maximize the total revenue a customer brings over their relationship with your brand.Monthly and Annual Recurring Revenue (MRR & ARR): Track your revenue growth and forecast future performance with these foundational metrics.Net Promoter Score (NPS): Gauge customer satisfaction and loyalty to identify advocates and areas for improvement.Return on Ad Spend (ROAS): Ensure your marketing investments are delivering measurable returns.Support Tickets: Monitor customer issues and feedback to enhance your product and customer experience.شف أسرار نجاح استراتيجية الدخول إلى السوق: أهم 10 مؤشرات أداء يجب تتبعهافي هذه الحلقة، نغوص في أعماق أهم المؤشرات التي يجب على كل قائد أعمال ومسوق مراقبتها للتأكد من أن استراتيجية الدخول إلى السوق (GTM) تسير في الاتجاه الصحيح. سواء كنت تطلق منتجًا جديدًا، أو تدخل سوقًا جديدًا، أو تعمل على تحسين عملية المبيعات، فإن فهم مؤشرات الأداء الرئيسية الصحيحة يمكن أن يصنع الفارق بين النجاح والتراجع.انضم إلينا بينما نستعرض أهم 10 مؤشرات أداء توفر رؤى عملية حول فعالية استراتيجيتك:تكلفة اكتساب العميل (CAC): تعرف على التكلفة الحقيقية لجذب عميل جديد ولماذا يعد تحسين هذا المؤشر أمرًا حاسمًا للربحية.قيمة عمر العميل (CLV): تعلم كيفية حساب وتعظيم إجمالي الإيرادات التي يجلبها العميل طوال علاقته مع علامتك التجارية.الإيرادات الشهرية والسنوية المتكررة (MRR & ARR): تابع نمو إيراداتك وتوقع الأداء المستقبلي من خلال هذه المؤشرات الأساسية.مؤشر صافي المروجين (NPS): قِس رضا العملاء وولاءهم لتحديد الداعمين ومجالات التحسين.العائد على الإنفاق الإعلاني (ROAS): تأكد من أن استثماراتك التسويقية تحقق عوائد ملموسة.تذاكر الدعم: راقب مشاكل العملاء وملاحظاتهم لتحسين منتجك وتجربة العملاء.معدل تحويل المبيعات: اكتشف مدى فعالية تحويل الفرص إلى عملاء فعليين.معدل فقدان العملاء (Churn Rate): راقب معدل مغادرة العملاء لتقليل الخسائر وتعزيز النمو.مدة تهيئة العميل الجديد: قِس الوقت الذي يستغرقه العميل الجديد ليبدأ في تحقيق القيمة من منتجك.حجوزات العروض التوضيحية: تابع عدد العملاء المحتملين الذين يطلبون تجربة المنتج.استمع الآن لتتعرف على كيفية استخدام هذه المؤشرات في تحسين استراتيجيتك وتحقيق أهدافك التجارية! Support the showSupport the Podcast on:https://www.paypal.com/paypalme/okuwatly?locale.x=en_UShttps://www.buymeacoffee.com/MaBa3refSubscribe to Maba3ref Newsletter:https://maba3refbranching.beehiiv.com/Connect with Maba3ref Podcast:https://www.instagram.com/maba3refbyomarConnect on TIKTOK:https://www.tiktok.com/@okuwatly

Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in client and teammate experiences. Victor shares insights on the ambassador program, the importance of emotional connections with clients, and how the initiative has become a competitive advantage for KeyBank. The conversation emphasizes the ongoing commitment to improvement and the daily efforts required to maintain high standards in customer service. Takeaways Victor Aranda leads the 'Moments Matter' initiative at KeyBank. The initiative focuses on client and teammate experience. KeyBank's NPS score increased from 57 to 85 in four years. An ambassador program was created to empower leaders across the organization. Sustaining momentum is crucial for long-term success. Emotional connections with clients lead to increased loyalty. The initiative is embedded in onboarding and daily operations. Inconsistency in service is a major challenge to overcome. Continuous improvement is a core value at KeyBank. Celebrating small wins helps maintain motivation and focus. Chapters 00:00Introduction to Moments Matter 02:09Understanding the Moments Matter Framework 05:06Success Metrics and NPS Growth 09:41Implementation Strategies and Ambassador Program 17:35Sustaining Momentum and Consistency 26:10Creating a Competitive Advantage 30:31Emotional Connections and Client Experience 34:45The Daily Commitment to Improvement   Links KeyBank Connect with Vistor Aranda Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Four founders prove you don't need Silicon Valley, a technical degree, or a massive seed round to build a massive company. We go through the key observations from the last 4 episodes: How Skip created a $200M business in a third tier city, Polarsteps' NPS‑obsessed rise, Jobber's decade‑long compounding engine, and why a small decision was key to Public.com's huge success. You'll learn when to ignore best practices, how to choose one north‑star metric, and why slow, relentless improvement beats silver‑bullet fantasies. Perfect fuel for scrappy founders hunting product–market fit.Why You Should ListenThe single‑metric focus that took a travel app to $10M ARR through CovidTurning six months of “no's” into $100M ARR: the slow‑burn playbookWhy mastering your craft first can unlock your next billion‑dollar ideaPicking the rules to break: using “unconventional” as an unfair advantage00:00:00 Intro00:01:30 Why location odds matter less than you think00:02:50 Skip the Dishes proves huge wins can start in tiny markets00:05:30 Polarsteps shows what happens when one metric rules them all00:09:00 Jobber's decade‑long slow burn to compounding growth00:14:40 Public.com and the power of diving deep into your craft00:21:40 The real skill: knowing when to ignore conventional wisdom00:24:30 Key takeaways and next steps for your own playbookSend me a message to let me know what you think!

In this episode, I sit down with legendary coach and Hall of Fame weightlifter Dan John to talk all things strength, health, and longevity. Dan shares decades of hard-earned wisdom—from the foundational exercises he swears by to how real food, rest, and smart supplementation fuel a life well-lived. We go beyond reps and routines to explore aging with strength, the underrated power of simplicity in fitness, and why consistency trumps complexity every time. Whether you're a seasoned athlete or just starting your wellness journey, Dan's no-nonsense approach offers a playbook for staying strong in body and sharp in mind. Key Takeaways: Simplicity in Fitness: Dan John espouses the philosophy of keeping fitness routines straightforward and effective, focusing on core lifts like pushes, picks, and carries. Dietary Wisdom: Advocates for whole foods including olives, salmon, and fermented foods, highlighting their importance in maintaining long-term health. Progressive Resistance Training: Emphasizes the longevity and efficacy of progressive resistance exercises, highlighting benefits across ages. Mindful Ageing in Fitness: Insights on maintaining strength and adapting workouts with age, focusing on weaknesses to sustain overall strength. Smart Supplementation: Highlights the importance of supplements like creatine, zinc, magnesium, and Vitamin D, especially for cognitive and physical health. More About Daniel John: Dan John has been lifting since 1965 and has won national championships in the discus throw, Olympic lifting, Highland Games and the Weight Pentathlon.  He recently was awarded a Lifetime Achievement Award from Great Britain for his contributions in the field of strength and conditioning. A Fulbright Scholar, he has a vast experience in scholarship, academics, and athletics. Dan has advanced degrees in history, religious education, and has studied at University of Haifa, the American University of Cairo, and Cornell. He is a former Senior Lecturer at Saint Mary's University in Twickenham, England. His books include bestsellers such as Easy Strength Omnibook, Never Let Go, Mass Made Simple, and Intervention (among almost two dozen other published works) and countless articles. He is the grandfather to five and continues to write, coach, train, and lecture to practically every fitness and performance level. Website Instagram Movement Lectures Grab Dan John's book on Amazon! Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile

On episode 517 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Dr. Julianne Ewen and Dr. Julie Ossege, the authors of "Guide for the New Nurse Practitioner Transitioning Into Practice", a first-of-its-kind book published by Springer Publishing in early 2025. In the course of their conversation, Keith and his esteemed guests discuss the many challenges faced by new NPs transitioning into practice, including certification, jurisprudence, state practice environments, wellness and self-care, educational pathways, and the frequent shock of moving from a career as an RN to a career path as a newly minted nurse practitioner. Dr. Julie Ossege is a nationally recognized leader in nursing and advanced practice, with over 30 years of experience shaping the future of nurse practitioners. She has held numerous leadership roles with the Kentucky Nurses Association, including serving on the Board of Directors, Events Planning, and Bylaws Committees. She currently contributes as an editorial board member for the Kentucky Nurse and edits the popular Student Spotlight section. Dr. Julianne Zehnder Ewen, is a distinguished nurse practitioner, educator, and healthcare leader whose career spans over three decades of clinical practice and academic excellence. As a faculty member at the University of Kentucky College of Nursing, Dr. Ewen plays a pivotal role in shaping the future of Family Nurse Practitioners, offering invaluable mentorship and expertise in the Clinical Title Series. This episode of the Nurse Keith Show is brought to you in collaboration with Springer Publishing, who have been delivering award-winning healthcare education and exam prep materials focused on nursing, behavioral health, and the health sciences for more than 70 years. We thank Springer Publishing for their support. Connect with Dr. Ewen, Dr. Ossege, and Springer Publishing: ⁠⁠Guide for the New Nurse Practitioner Transitioning Into Practice ⁠Springer Publishing⁠ Dr. Ewen on LinkedIn Dr. Ossege on LinkedIn Contact Nurse Keith about holistic career coaching to elevate your nursing and healthcare career at ⁠⁠NurseKeith.com⁠⁠. Keith also offers services as a motivational and keynote speaker and freelance nurse writer. You can always find Keith on⁠⁠ LinkedIn⁠⁠. Are you looking for a novel way to empower your career and move forward in life? Keith's wife, Shada McKenzie, is a gifted astrologer and reader of the tarot who combines ancient and modern techniques to provide valuable insights into your motivations, aspirations, and life trajectory, and she offers listeners of The Nurse Keith Show a 10% discount on their first consultation. Contact Shada at ⁠⁠TheCircelandtheDot.com ⁠⁠or shada@thecircleandthedot.com.

What does it take to deliver human-centered customer experience across nearly 200 resorts and 22,000+ employees? On this episode of The Modern Customer Podcast, I'm joined by Derek De Salvia, Chief Customer Officer and EVP at Hilton Grand Vacations. Derek leads the company's global CX strategy and brings a practical, people-first lens to metrics, personalization, and leadership at scale. We talk about moving beyond NPS, using real-time feedback to drive smarter decisions, applying AI to elevate both guest and employee experience, and staying meaningfully connected to the frontline. Ready to see what future-ready CX leadership really looks like? Hit play to hear how Hilton Grand Vacations is using data, AI, and frontline insight to stay ahead. This episode is sponsored by SCAYLE, the flexible and scalable eCommerce platform built to grow enterprise brands pain-free.  Visit www.scayle.com to learn more Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

The Trident Room Podcast (TRP) team is launching an all-new series delivering authentic conversation on current, topical issues. Each episode of TRP Unfiltered features a round table of podcast hosts, NPS students and their guests tackling a random question submitted by TRP listeners … Just the kind of stout conversation you'd expect from the Trident Room Podcast. Up first, what is the best (and worst) leadership advice you have ever received? ----------------- The Trident Room Podcast is brought to you by the Naval Postgraduate School Alumni Association and the Naval Postgraduate School Foundation. www.npsfoundation.org. For comments, suggestions, and critiques, please email us at TridentRoomPodcastHost@nps.edu, and find us online at https://www.nps.edu/tridentroompodcast. Thank you! Tags: NPS, Naval Postgraduate School, Monterey, California, Navy, Army, Marine Corps, Air Force, U.S., United States, Coast Guard, DOD, Military Education, Podcast, Military Podcast, The Trident Room, The Trident Room Podcast The views expressed in this podcast are those of the individuals and do not reflect the official policy or position of the U.S. government, the Department of Defense, the U.S. Navy, or the Naval Postgraduate School.

10 of the STRANGEST National Park Disappearances 10Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Welcome back to another episode of All Things Considered CX!In today's conversation, Bob Azman sits down with Nick Bond, founder of Apex, to dive deep into the evolving world of customer experience, behavioral science, and the impact of AI on business.Nick shares his journey from traditional research and marketing roles to launching Apex, a company on the forefront of using data and motivation science to truly understand what drives customer decisions—and what it takes to move the needle on customer engagement and lifetime value.Together, Bob and Nick break down the shortcomings of metrics like NPS, the resurgence of customer lifetime value, and why understanding customer emotion is key to delivering experiences that inspire action—whether you're in B2C or B2B. From uncovering the power of “joy” in even the most unexpected places, to activating insights from your company's untapped data, this episode is packed with eye-opening insights on how to create value for customers and, just as importantly, get value from them.Ready to challenge old assumptions about customer engagement and discover how AI can fuel both better service and smarter growth? Let's jump in!

Welcome back to another episode of All Things Considered CX!In today's conversation, Bob Azman sits down with Nick Bond, founder of Apex, to dive deep into the evolving world of customer experience, behavioral science, and the impact of AI on business.Nick shares his journey from traditional research and marketing roles to launching Apex, a company on the forefront of using data and motivation science to truly understand what drives customer decisions—and what it takes to move the needle on customer engagement and lifetime value.Together, Bob and Nick break down the shortcomings of metrics like NPS, the resurgence of customer lifetime value, and why understanding customer emotion is key to delivering experiences that inspire action—whether you're in B2C or B2B. From uncovering the power of “joy” in even the most unexpected places, to activating insights from your company's untapped data, this episode is packed with eye-opening insights on how to create value for customers and, just as importantly, get value from them.Ready to challenge old assumptions about customer engagement and discover how AI can fuel both better service and smarter growth? Let's jump in!

Was viele für einen ausgereizten Markt halten, sieht Coolblue als Chance: Der niederländische Elektronikhändler zeigt mit beeindruckender Kundenzufriedenheit und radikaler Serviceorientierung, wie auch in einem gesättigten Umfeld noch zweistelliges Wachstum möglich ist. In dieser Folge spricht Sven Rittau mit Urs Möller, Country Manager Germany, über das ehrgeizige Ziel, Coolblue auch auf dem deutschen Markt zur Love Brand zu machen – mit eigenem Lieferservice, Stores als Erlebnisräume und einem kompromisslosen Fokus auf den KundInnen. Dabei geht es nicht nur um NPS, sondern um die Frage, wie man sich in einem gesättigten Markt wie Unterhaltungselektronik noch sinnvoll differenzieren kann – etwa durch eigene Logistik, Markenführung und Unternehmenskultur. Urs Möller erklärt, warum Coolblue nicht auf maximale Auswahl, sondern auf durchdachte Produktlösungen setzt – und warum das Unternehmen bewusst auf physische Stores als Teil der Customer Journey setzt. Im Gespräch geht es außerdem um die Expansion in Deutschland, die Rolle zufriedener KundInnen fürs Wachstum und die drei zentralen Hebel, die Coolblue in den nächsten Jahren skalieren will. In dieser Folge mit Urs Möller und Sven Rittau lernst Du:

"Si tu veux réussir en entrepreneuriat, c'est l'obsession client, c'est le service client."Je reçois Florian Boret - serial entrepreneur et fondateur d'Achille, sa troisième startup.On parle de son premier échec avec WeHome à la création de Wedoogift où il a appliqué religieusement les principes de Paul Graham et Y Combinator, et comment il en est venu à monter Achille.Achille c'est une startup qui mêle humain et IA pour gérer votre support client. Parce que selon Florian, si t'as un bon support client, t'es au max !Florian c'était mon boss chez Wedoogift (sa 2e startup, mon 2e stage lol) - et là-bas on était obligé de faire un peu de SAV justement.Il m'explique justement d'où lui vient ce customer obsession" à la française, et comment il a fait passer le NPS de Wedoogift de négatif à +40 en 3 ans.On parle aussi de sa stratégie "Do things that don't scale", de l'approche tech-enabled vs full IA, de ses "super agents" humains qui augmentent l'IA plutôt que d'être remplacés par elle - et évidemment, d'entrepreneuriat.Bonne écoute !

Steve Stockton's National Park MYSTERIES 27Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

DEMAIN je reçois Florian Boret - serial entrepreneur et fondateur d'Achille, sa troisième startup.On parle de son premier échec avec WeHome à la création de Wedoogift où il a appliqué religieusement les principes de Paul Graham et Y Combinator, et comment il en est venu à monter Achille.Achille c'est une startup qui mêle humain et IA pour gérer votre support client. Parce que selon Florian, si t'as un bon support client, t'es au max !Florian c'était mon boss chez Wedoogift (sa 2e startup, mon 2e stage lol) - et là-bas on était obligé de faire un peu de SAV justement.Il m'explique justement d'où lui vient ce customer obsession" à la française, et comment il a fait passer le NPS de Wedoogift de négatif à +40 en 3 ans.On parle aussi de sa stratégie "Do things that don't scale", de l'approche tech-enabled vs full IA, de ses "super agents" humains qui augmentent l'IA plutôt que d'être remplacés par elle - et évidemment, d'entrepreneuriat.Bonne écoute !

Get Your Free SEO Audit HereCX Index here In this episode of Ecommerce Australia, host Ryan Martin sits down with Mareile Osthus, ex-CCO of The Iconic and now co-founder & CEO of Humii, Australia's leading online mystery shopping powerhouse. Mareile reveals how traditional metrics like Net Promoter Scores fail modern e-commerce brands and how Hume's real-time, unbiased mystery shopping data is exposing hidden friction points that cost retailers millions in lost revenue and repeat customers.Tune in to discover:✅ Why your NPS is lying to you, and what to track instead✅ How to spy on your competitors' real CX without integrations✅ The shocking average refund times hurting Aussie retailers✅ Common blind spots killing conversion & repeat purchase rates✅ How small to medium brands can harness enterprise-grade insights on a startup budgetIf you think your customer journey is ‘good enough', think again. This episode will challenge you to benchmark, fix blind spots fast, and turn your CX into an unbeatable growth engine.

SHOCKING and TRUE Wildlife Encounters!Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

The National Park System (NPS) is a national treasure. US National Parks represent just about every type of feature and wildlife you can imagine. And it's not just parks: The NPS includes national monuments, memorials, scenic trails, lakeshores, battlefields, recreation areas, and more. The concept of a national park is credited to George Catlin, a 19th-century lawyer, painter, and adventurer. His travels took him all over the burgeoning United States, where he met fifty native tribes. He also worried about the loss of wildlife, wilderness, and indigenous people as America expanded westward into the frontier. His solution? A ‘nation's park' — land protected by the government for future generations. That vision became reality in 1872, when Yellowstone, in what's now Wyoming, became the first national park established by Congress. Now there are 63 National Parks across the US and its territories, from Acadia in Maine to Yosemite in California, Denali in Alaska to Dry Tortugas in Florida, and so many more in between. In this episode, we explore the almost overwhelming awesomeness of the NPS and take a virtual tour of some of the coolest experiences you can have in nature. We learn about the history of hippos and the Everglades, meet the most dangerous animal in the Grand Canyon, and learn the best place to eat popovers in Maine. Then we recommend five books that took us on big adventures in national parks, including a historical novel in Oklahoma, an adventure story in the Pacific Northwest, a murder mystery in Michigan, a memoir in Arizona, and a Bigfoot tale in Washington. Shelterwood by Lisa Wingate Wild: A Journey from Lost to Found on the Pacific Crest Trail by Cheryl Strayed A Superior Death by Nevada Barr A Walk in the Park: The True Story of a Spectacular Misadventure in the Grand Canyon by Kevin Fedarko Devolution: A Firsthand Account of the Rainier Sasquatch Massacre by Max Brooks For more on the books we recommend, plus the other cool stuff we talk about, visit show notes. Sign up for our free Substack to connect with us and other lovely readers who are curious about the world. Transcript of National Parks: Go Outside and Touch Grass Do you enjoy our show? Do you want access to awesome bonus content? Please support our work on Patreon! Strong Sense of Place is an audience-funded endeavor, and we need your support to continue making this show. Get all the info you need right here. Thank you! Parts of the Strong Sense of Place podcast are produced in udio. Some effects are provided by soundly. Learn more about your ad choices. Visit megaphone.fm/adchoices

Baby Aspirin Daily: Do You Know the Benefits and Risks?Welcome to the Hypertension Resistant to Treatment Podcast! Initially, our goal was to empower individuals to effectively manage their blood pressure with the help of healthcare professionals. However, our focus has evolved to prioritize supporting healthcare providers, particularly nurse practitioners (NPs), recognizing their crucial role in patient outcomes.  We emphasize the significance of equipping healthcare providers with the necessary tools and knowledge to guide patients to obtain good blood pressure control successfully. Thank you for joining us on this journey toward improved hypertension management. This podcast offers a mixture of informative and inspirational content.The Hypertension Resistant to Treatment podcast is hosted by Dr. Tonya Breaux-Shropshire, PhD, DNP, MPH, FNP-C. Of note, according to the AACN, fewer than 1% of U.S. nurses hold a doctoral degree, with most having a DNP rather than a PhD. This highlights the rarity of both degrees, though DNPs are significantly more common than PhDs.Send us a text Support the showSupport the podcast by subscribing using this link: click here. We appreciate your support, thank you! Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education, and research.Royalty-free music: Turn on My Swag 2 Epidemic Sound****Disclaimer: This podcast is not medical advice. Consult your healthcare provider for medical advice. All views and statements in this podcast are those of the host, guest, and speakers.The views and opinions expressed on this podcast are my own and do not represent the official position or policies of my employer or any affiliated organization. Any information shared here is intended for educational and informational purposes only, based on my personal expertise and research.

InTouch with Terri is brought to you by Podium: Podium is a platform providing AI-powered communication solutions for lead conversion and patient retention. In Touch with Terri listeners get their first month of Podium free CLICK HERE About Terri's Guest: Izhak Musli Izhak Musli is a serial entrepreneur and a prominent figure in the SaaS and data analytics industry, particularly in the aesthetics sector. He is the Co-Founder of the 4S Summit and the Founder & CEO of Get Kudos, a next-gen platform aimed at enhancing patient retention and satisfaction in aesthetic practices. Musli has over 15 years of experience in leadership roles within technology-driven environments and has been instrumental in pioneering innovative solutions to improve practice efficiencies and profitability. His career milestones include founding Atlas KPI and contributing to the success of Apex Platform and Cimplast, showcasing his deep-seated expertise in business intelligence solutions. Episode Summary: In this enlightening episode of "In Touch with Terri," host Terri Ross reunites with her business partner and friend, Izhak Musli, to explore the transformative power of patient retention in the aesthetics industry. With Musli's extensive background in SaaS and analytics, the duo sheds light on the often-overlooked area of patient retention as a pivotal profit center for aesthetic practices. They discuss why practices should pivot from the continuous hunt for new patients and instead leverage innovative platforms like Get Kudos to enhance patient experience, drive loyalty, and maximize profitability. The conversation delves into the critical challenges that aesthetic practices face, such as the heavy reliance on new patient acquisition and the neglect of existing patient relationships. Musli explains how Get Kudos disrupts this norm by providing frictionless solutions to engage and retain patients. They discuss the elements that make the platform a game-changer: from its intelligent flow design that sidesteps typical app downloads to how it turns patient satisfaction metrics into actionable business growth strategies. The episode makes a compelling case for reshaping practice business models to prioritize customer satisfaction, continuous feedback, and a well-oiled retention strategy. Key Takeaways: Patient Retention as a Profit Center: Izhak Musli highlights how focusing on patient retention over constant patient acquisition can significantly enhance profitability within aesthetic practices. The Importance of Net Promoter Score (NPS): Emphasizing the value of understanding patient satisfaction, the episode explains how using NPS can refine business operations and improve patient experiences. Frictionless Experience: Get Kudos offers a seamless patient interaction process without the hassle of app downloads or complex logins, making patient engagement more effective and user-friendly. Revolutionizing Patient Loyalty: The platform not only boosts patient retention but also provides mechanisms for acquiring new reviews and patient referrals, which are integral to practice growth. Strategic Business Insights: Through data-driven strategies, practice owners can reduce costs and increase revenue by enhancing the experience and loyalty of their existing patient base. Notable Quotes: "We are always trying to bring significant value to you in every podcast that we do." - Terri Ross "It's almost sad to some degree, how often patient retention is overlooked." - Izhak Musli "Customer service is the heart of any business. Sales achieve initial revenue, but it's service that builds sustainability." - Izhak Musli "The fact that some practices are making money does not mean that everything is good." - Izhak Musli "Stop to assume, manage it, and maximize the opportunity. It's that simple." - Izhak Musli Resources: Terri Ross Website: Click Here Terri Ross Patreon: Business and Sales Mentorship Get Kudos: Visit getkudos.ai to learn more about the platform and book a demo. Connect with Izhak Musli: For direct inquiries, reach out via the contact options provided on the Get Kudos website https://4ssummit.com/ 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry https://4ssummit.com/ Be sure to tune into the full conversation to uncover detailed insights into transforming your aesthetic practice by leveraging patient retention strategies. Subscribe for more episodes and stay informed about the latest developments and strategies in the industry   

In this episode, I sit down with Detective Jay Lacayo to explore the intense physical and mental demands faced by SWAT and ESU officers. Jay takes us through the grueling journey to join these elite units—from passing the legendary Cooper Test to mastering high-pressure scenario training. His insights reveal how martial arts, mental sharpness, and evolving tactics shape what it truly means to be part of these specialized teams. But this conversation goes beyond the badge. Jay stresses the importance of continuous education and rigorous testing to keep officers at their best, a principle I strongly support for all healthcare and wellness professionals. He also shares his deep commitment to mental health, detailing his work with outreach programs tackling substance abuse and homelessness—reminding us that wellness isn't just physical, but also mental and community-centered. Together, we dive into holistic wellness approaches, the role of training regimens, and how modern policing must adapt to new technologies and social dynamics. Whether you're curious about law enforcement or passionate about health and resilience, this episode offers valuable lessons on discipline, self-care, and the evolving nature of service. Key Takeaways: Path to SWAT/ESU: Jay elucidates the career progression to SWAT roles, involving rigorous physical tests like the Cooper Test, and the crucial importance of mental fitness. Martial Arts for Law Enforcement: Emphasizes Brazilian Jiu Jitsu's effectiveness for police officers, aiding in weapon retention and reducing injury potential during altercations. Wellness and Training: Advocates for a structured fitness regime combined with combat training and the integration of mental health strategies for enhanced performance. Future of Law Enforcement: Predictions about technological advancements in policing, potentially involving drones and robotics amid a declining workforce interest. Community and Mental Health: Describes his role in the mental health outreach initiative and his dedication to supporting peers and community members with mental health challenges. More About Detective Jay Lacayo: Officer Jay Lacayo is a seasoned law enforcement professional with 18 years of service in New York City and White Plains. He began his career with the NYPD in 2005 before joining the White Plains Police Department in 2007, where he's become a key figure in critical incident response and mental health outreach. A certified SWAT Operator and NYS EMT, Officer Lacayo spent a decade with the Emergency Services Unit, expertly handling high-stress situations involving barricaded subjects, emotionally disturbed persons, and suicidal individuals. His calm presence and ability to build rapport have earned him multiple awards, including the Westchester County Police Honor Award, Meritorious Duty Awards, and a Lifesaving Award. Now part of the Mental Health Outreach Team, Officer Lacayo bridges the gap between individuals in crisis and the services they need. His work continues to reflect a deep commitment to safety, empathy, and community trust. Podcast Instagram Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile    

Découvrez ma formation en ligne sur les fondamentaux de l'accueil !1️⃣ Présentation de l'invitée :Marine Deck est une spécialiste reconnue de l'expérience client, elle anime d'ailleurs podcast "Le Client".Aujourd'hui, en plus de son parcours, ce qui m'intéresse, c'est que nous parlions de la voix du client, un concept, une méthode, des outils et plein de conseils que vous allez adorer.Marine nous dévoile pourquoi écouter activement vos clients est la meilleure base pour savoir où aller et comment vous améliorer. Quelles sont les méthodes pratiques pour capter tous les feedbacks, qu'ils soient spontanés ou sollicités ?Comment cartographier le parcours client pour identifier les moments clés où demander un avis ?Comment utiliser des logiciels dédiés pour centraliser et analyser toutes ces données, potentiellement avec l'aide de l'IA ?Comment distinguer les indicateurs phares comme le NPS, le CSAT et le CES ?Comment comprendre leur pertinence pour évaluer recommandation, satisfaction et fluidité du parcours ?Attention cependant à certains pièges à éviter, comme vouloir écouter tout le monde, et surtout, focalisez-vous sur la collecte de feedback sur ce qui génère le plus de chiffre d'affaires.Toutes les réponses, afin de rendre l'expérience client "sexy" et prouver concrètement son retour sur investissement, sont à retrouver dans notre conversation !2️⃣ Notes et références :▶️ Toutes les notes et références de l'épisode sont à retrouver ici.3️⃣ Le partenaire de l'épisode :FERRANDI Paris, Campus de BordeauxPrendre contact avec l'équipe dédiée au partenariat avec les entreprisesDites que vous venez d'Hospitality Insiders !4️⃣ Chapitrage : 00:00:00 - Introduction00:02:00 - Parcours de Marine Deck00:08:00 - Exploration de la Voix du Client (VoC) : concepts et méthodes00:15:00 - Outils, indicateurs clés et pièges de la VoC00:22:00 - Questions signaturesSi cet épisode vous a passionné, rejoignez-moi sur :L'Hebdo d'Hospitality Insiders, pour ne rien raterL'Académie Hospitality Insiders, pour vous former aux fondamentaux de l'accueilLinkedin, pour poursuivre la discussionInstagram, pour découvrir les coulissesLa bibliothèque des invités du podcastMerci de votre fidélité et à bientôt !Distribué par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

I veckans avsnitt av Noll till 100 så träffar Fedja digitalantropologen och e-handelsexperten Nic Staeger och diskuterar kundnöjdhet, konsumentresor och strategier. Nic är också just nu aktuell med den nya boken “Kundjävlar”. Tillsammans dyker de ner i allt som händer efter köp och hur lojala kunder skapas på riktigt. De diskuterar den strategiska höjden i konsumentresan, varför kundnöjdhet är mer än bara NPS-poäng och hur ledande aktörer som Cervera använder marknadsautomationssystem för att skala sina personliga flöden.Innehåll1.00 min - Nic Staeger om sin bok En djävel på e-handel7.00 min - Nic Staeger om den nya boken Kundjävlar10.00 min - Konsumentresan och strategisk höjd12.00 min - Kundnöjdhet15.00 min - Cerveras strategi för kundresan19.00 min - Market automation system22.00 min - Stora skiftet i kundupplevelsen för Google25.00 min - Om Shein & Temu35.00 min - En svår kunds köpbeteende och värdeskapande annonser40.00 min - Fedjas story bakom SåpaHär hittar du veckans gäst, Nic Staeger:https://www.linkedin.com/in/staeger/Här hittar du Fedja & Jacob:https://se.linkedin.com/in/porobic https://www.linkedin.com/in/jacobwibomwesterberg/ 

On this accredited episode of NP Pulse: The Voice of the Nurse Practitioner®️, join expert nurse practitioners (NPs) Jessica Glennie and Corinne Young for an insightful discussion on fibrosing interstitial lung disease (ILD) — a complex and often underrecognized condition. Learn how to identify early signs, navigate the diagnostic pathway and support patients with emerging therapies and holistic care strategies. This essential program equips NPs with the tools to improve outcomes for patients living with ILD. A participation code will be provided at the end of the podcast — make sure to write this code down. Once you have listened to the podcast and have the participation code, return to this activity in the AANP CE Center. Click on the "Next Steps" button of the activity and: Enter the participation code that was provided. Complete the posttest. Complete the activity evaluation. This will award your continuing education (CE) credit and certificate of completion. 1.2 CE, 0.4 RX, will be available through June 30, 2026. This activity is supported by an independent medical educational grant from Boehringer Ingelheim Pharmaceuticals, Inc.  

This seven-chapter series about our 9-month Civil Rights Trail RV road trip – an official NPS trail launched in 2017 with more than 100 sites of interest in several dozen locations across the United States – has come to an end. Until our Civil Rights Trail Series began, our subscriber numbers always increased with every post. The big shocker is hundreds of followers canceled their Living in Beauty subscription during this series! Perplexing? Yes. Humbling? Yes. Fortunately, you are still here and we value your interest in our journey all the more. We encountered disturbing revelations and uncomfortable truths on every RV stop along The Civil Rights Trail. Yet, our faith in America is renewed! The post Civil Rights Trail – Chapter Seven: Final Thoughts appeared first on Living In Beauty.

Listen to the latest NPS update, email us the name of the 1000th drug detected by the EUDA and the 25th correct response will win a special edition Toxpod mug.Thanks for listening!You can send us a text message using this link!

Analysts Don Kellogg and Roger Entner discuss policy changes to BEAD and spectrum policy, as well as the launch of Recon's new Spanish-language consumer insights service.00:24 BEAD to become technology agnostic 02:38 Spectrum pipeline changes 04:47 Recon Analytics launches unique Spanish-language product 09:35 Demographic insights for carriers 12:26 Challenges in analytics expansion & episode wrap-upTags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, BEAD, fiber, FWA, Starlink, spectrum, Spanish, analytics, T-Mobile, NPS, cable, AT&T, Mint, Visible

Keeping up to date with New Psychoactive Substances is hard! We've assembled a crack team of international experts to help us do just that:Michael Evans-Brown, EUDAJared Brown, UNODC Alex Krotulski, CFSREHosted by TIAFT NPS Committee chair, Svante Vikingsson.This episode features:THC-P - fully synthetic or semi-synthetic cannabinoid?the emerging etomidate and analogues the intriguing mystery of BTMPS-adulterant or precursorthe 1000th NPS reported by EUDA and much moreThese updates will be a regular part of our podcast schedule, letting you know about recent developments in NPS markets, detection and harms.Contact us at toxpod@tiaft.orgFind out more about TIAFT at www.tiaft.orgThe Toxpod is a production of The International Association of Forensic Toxicologists. The opinions expressed by the hosts are their own and do not necessarily reflect the views of TIAFT.You can send us a text message using this link!

In July 1999, a 34-year-old book editor from New York set out for a day hike near Comet Falls in Mount Rainier National Park. Despite clear skies, he left the main trail and entered rugged, snow-covered terrain. When he never returned, an extensive search turned up nothing—no gear, no footprints, no clues. Join us this week as we investigate the disappearance of Joseph “Joe” Lee Wood Jr.Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Mrunmayee Shete, TK, Katie Mellskog, & Rayna Weth.Want to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

In this powerful and eye-opening episode, I sit down with Dane Johnson — Founder of Crohn's Colitis Lifestyle and the visionary behind the S.H.I.E.L.D. program — to unpack the real-life strategies that helped him reclaim his health after a near-death battle with Crohn's disease. With authenticity and purpose, Dane shares how he turned suffering into strength, leveraging natural medicine, functional nutrition, and integrative therapies to not just survive IBD — but thrive. His S.H.I.E.L.D. framework (Supplements, Herbs, Imagination, Exercise, Lifestyle, Diet) is a testament to personalized, root-cause healing that's both sustainable and empowering. Together, we explore the complex terrain of IBD: From genetic predispositions to microbiome dysregulation The impact of chronic stress and environmental toxins The gut-brain-liver axis and the underrated role of the vagus nerve Why standard labs often fall short and how functional testing can guide recovery  And most importantly, why healing requires a mindset shift — not just a meal plan. Whether you're a clinician, patient, or simply someone looking to understand chronic gut conditions through a functional lens — this episode is packed with insight, inspiration, and practical tools for real transformation. Key Takeaways: Functional Medicine Approach: Dane Johnson emphasizes the importance of understanding root causes such as microbiome imbalance and environmental factors in managing IBD. The SHIELD Program: A comprehensive lifestyle and dietary program designed to empower individuals to reclaim their health by being the 'CEO' of their wellness journey. Microbiome and Inflammation: How an overgrowth of harmful bacteria and fungal species can lead to chronic inflammation and exacerbate IBD symptoms. Vagus Nerve Stimulation: The critical role of the vagus nerve in maintaining digestive health and how it can influence the body's inflammatory response. Personal Health Advocacy: Encouragement to take charge of one's health by integrating knowledge, dietary changes, and functional testing to identify and address individual health needs. More About Dane Johnson: Dane Johnson is a holistic health practitioner and founder of Crohn's Colitis Lifestyle focuses on the root-cause approach to healing Inflammatory Bowel Disease (IBD). Drawing from his own near-death experience, Dane shares the pivotal realizations that led him away from conventional symptom management and toward lasting remission through his SHIELD Protocol. Listeners will discover how chronic gut inflammation, immune dysregulation, and emotional trauma all contribute to IBD and why a one-size-fits-all medical model often falls short. Dane unpacks the six pillars of his healing method, explains why personalized strategies are essential, and empowers practitioners and patients to embrace a new paradigm of gut healing: one rooted in functional medicine, lifestyle transformation, and real-world results. Whether you're a clinician seeking better outcomes or someone living with IBD, this conversation offers practical insights and powerful hope for lasting change. Website Instagram Crohn's Colitis IG Facebook YouTube BOOK YOUR COMPLIMENTARY SESSION WITH AN IBD SUPPORT SPECIALIST: https://cclpresentation.com/ibd-relief-special-podcast?source=RobSilvermanPodcast&el=RobSilvermanPodcast Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

Park Rangers Who Simply VANISHEDBecome a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Text us a pool question!In this episode of the Talking Pools podcast, Rudy Stankowitz addresses the pressing issues within the pool industry, including illegal practices and the importance of understanding key business metrics. He emphasizes the need for customer retention, satisfaction, and effective technician training. The discussion also covers profitability, sustainability, employee retention, and competitive intelligence, urging pool service professionals to track essential metrics to drive business success.Key TakeawaysThe pool industry faces significant challenges with illegal practices.Understanding customer retention and churn is crucial for business health.Customer satisfaction metrics like NPS can guide service improvements.Training and certifications are essential for technician competency.Profitability should be measured per job type, not just overall revenue.Sustainability is becoming a key factor in customer decisions.Employee turnover impacts profitability and service quality.Competitive intelligence helps businesses understand their market position.Tracking metrics is essential for informed decision-making.Building a dashboard of key metrics can drive business success.Sound Bites"Training is retention.""Don't buy based on hype.""Track the stuff that matters."ChaptersFrustrated Pool ProTrade Mag RoundupPHTA Day on the HillNPC New Director of EducationonBalance: The Truth About Waterline DepositsKey Metrics the State of The Industry Reports Missed AquaStar Pool ProductsThe Global Leader in Safety, Dependability, & Innovation in Pool Technology.POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. OuBLUERAY XLThe real mineral purifier! Reduce your pool maintenance costs & efforts by 50%CPO Certification ClassesAttend your CPO class with Rudy Stankowitz!Online Pool ClassesThe difference between you and your competition is what you know!Jack's MagicIf you know Jack's you'd have no stains!RaypakRaypak, leading the evolution of environmental efficiency and sustainability in pool heaters.the 'How to Get Rid of Algae' handbookThe most comprehensive guide on algae prevention and remediation you will ever own. Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

This week, we discuss OpenAI acquiring io, Salesforce buying Informatica, and the future of AI agents. Plus, Coté shares details about a sensitive procedure and ceiling puzzles. Watch the YouTube Live Recording of Episode (https://www.youtube.com/live/pIp9PXs0SDQ?si=rfo5EdiQCSn_qJo4) 521 (https://www.youtube.com/live/pIp9PXs0SDQ?si=rfo5EdiQCSn_qJo4) Runner-up Titles Don't ride a bike for a week You've got to focus on the important things What's your NPS score? It all comes back to CSV THIS IS MY AI. THERE ARE MANY LIKE IT BUT THIS ONE'S MINE. You need an MCP.Factory Crimp and Hope Rundown Sam & Jony introduce io (https://openai.com/sam-and-jony/) Salesforce to acquire data management company Informatica in $8 billion deal (https://www.cnbc.com/2025/05/27/salesforce-informatica-deal.html) Agentic New capabilities for building agents on the Anthropic API (https://www.anthropic.com/news/agent-capabilities-api?utm_source=aibreakfast.beehiiv.com&utm_medium=newsletter&utm_campaign=openai-developing-a-wearable-device&_bhlid=1206587f1dbd9e1b358248d2b751bb04aca32ebe) Highlights from the Claude 4 system prompt (https://simonwillison.net/2025/May/25/claude-4-system-prompt/) Anthropic brings web search to free Claude users (https://www.engadget.com/ai/anthropic-brings-web-search-to-free-claude-users-224222689.html?guccounter=1&guce_referrer=aHR0cHM6Ly9uZXdzLmdvb2dsZS5jb20v&guce_referrer_sig=AQAAALjAuhaCUa960tMiV3B93BX-_2-Fq04ZYcRiw3-E8JOtY391-_OpEx7nj0HR6NVKVUUhqEZh0Az3M8wmsQhOkhickrd_80juraYFjgYIRNJobHYtZdUe3RvWsrTerX4cpTzkvysIumyb8_R4-e2ZfMMaofZrDNKJsZnLQa_kzZaO) SWE Agents Too Cheap To Meter, The Token Data War, and the rise of Tiny Teams (https://www.latent.space/p/token-data-war?utm_source=post-email-title&publication_id=1084089&post_id=164381135&utm_campaign=email-post-title&isFreemail=true&r=bucq&triedRedirect=true&utm_medium=email) Google CEO Sundar Pichai on the next AI platform shift (https://www.theverge.com/decoder-podcast-with-nilay-patel/673638/google-ceo-sundar-pichai-interview-ai-search-web-future) MCP Registry (https://github.com/modelcontextprotocol/registry) Anil Dash thoughts on MCP Servers (https://bsky.app/profile/anildash.com/post/3lq27z2k6cc2s) If AI Can Play Dungeons & Dragons, It Can Run Your ERP (https://thenewstack.io/if-ai-can-play-dungeons-dragons-it-can-run-your-erp/) MCP is the RSS of AI (https://thenewstack.io/mcp-is-rss-for-ai-more-use-cases-for-model-context-protocol/) Relevant to your Interests Mistral's new Devstral AI model was designed for coding | TechCrunch (https://techcrunch.com/2025/05/21/mistrals-new-devstral-model-was-designed-for-coding/) “Microsoft has simply given us no other option,” Signal says as it blocks Windows Recall (https://arstechnica.com/security/2025/05/signal-resorts-to-weird-trick-to-block-windows-recall-in-desktop-app/) From the ExperiencedDevs community on Reddit: My new hobby: watching AI slowly drive Microsoft employees insane (https://www.reddit.com/r/ExperiencedDevs/comments/1krttqo/my_new_hobby_watching_ai_slowly_drive_microsoft/) KrebsOnSecurity Hit With Near-Record 6.3 Tbps DDoS (https://krebsonsecurity.com/2025/05/krebsonsecurity-hit-with-near-record-6-3-tbps-ddos/) Microsoft Build 2025 Keynote: Everything Revealed, in 14 Minutes (https://www.youtube.com/watch?v=ZGgBuJE0-s4) Once worth over $1B, Microsoft-backed Builder.ai is running out of money (https://techcrunch.com/2025/05/20/once-worth-over-1b-microsoft-backed-builder-ai-is-running-out-of-money/) Meta launches program to encourage startups to use its Llama AI models (https://techcrunch.com/2025/05/21/meta-launches-program-to-encourage-startups-to-use-its-llama-ai-models/?utm_source=aibreakfast.beehiiv.com&utm_medium=newsletter&utm_campaign=openai-developing-a-wearable-device&_bhlid=3602222175ca608068c014ef12dcf2a5d1d6536f) Digg founder Kevin Rose offers to buy Pocket from Mozilla (https://techcrunch.com/2025/05/23/digg-founder-kevin-rose-offers-to-buy-pocket-from-mozilla/) AWS Breaking Changes (https://github.com/SummitRoute/aws_breaking_changes) Cloud computing is too important to be left to the Big Three (https://on.ft.com/43FnwZc) How to Lead an All-Hands After Delivering Bad News (https://hbr.org/2025/05/how-to-lead-an-all-hands-after-delivering-bad-news) Matt Hicks: CentOS move not popular, but better for open source (https://www.techzine.eu/blogs/infrastructure/131813/matt-hicks-centos-move-not-popular-but-better-for-open-source/) How tech workers really feel about work right now (https://www.lennysnewsletter.com/p/how-tech-workers-really-feel-about) Exposed: How ransom gang Lockbit negotiates payments (https://ia.acs.org.au/article/2025/exposed--how-ransom-gang-lockbit-negotiates-payments.html) Behind the Curtain: Top AI CEO foresees white-collar bloodbath (https://www.axios.com/2025/05/28/ai-jobs-white-collar-unemployment-anthropic) U.S. public wants business to move slower on AI: Axios Harris 100 poll (https://www.axios.com/2025/05/27/ai-harris-100-poll-move-slow) Musk's xAI signs Telegram tie-up as billionaire ‘bromance' blooms (https://on.ft.com/45tYlej) In 3.5 years, Notepad.exe has gone from “barely maintained” to “it writes for you” (https://arstechnica.com/gadgets/2025/05/in-3-5-years-notepad-exe-has-gone-from-barely-maintained-to-it-writes-for-you/) After 15 years, WhatsApp is finally ready for the iPad (https://www.theverge.com/news/674596/whatsapp-ipad-app-meta-availability) Nonsense Good Fortune Burger renamed its menu items to sound like office supplies (https://x.com/BrianRoemmele/status/1925648371508810182) Conferences POST/CON 25 (https://postcon.postman.com/2025/), June 3-4, Los Angeles, CA, Brandon representing SDT. Register here for free pass (https://fnf.dev/43irTu1) using code BRANDON (https://fnf.dev/43irTu1) (limited to first 20 People) Contract-Driven Development: Unite Your Teams and Accelerate Delivery (https://postcon.postman.com/2025/session/3022520/contract-driven-development-unite-your-teams-and-accelerate-delivery%20%20%20%20%20%208:33) by Chris Chandler SREDay Cologne, June 12th, 2025 (https://sreday.com/2025-cologne-q2/#tickets) - Coté speaking, discount: CLG10, 10% off. SDT News & Community Join our Slack community (https://softwaredefinedtalk.slack.com/join/shared_invite/zt-1hn55iv5d-UTfN7mVX1D9D5ExRt3ZJYQ#/shared-invite/email) Email the show: questions@softwaredefinedtalk.com (mailto:questions@softwaredefinedtalk.com) Free stickers: Email your address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) Follow us on social media: Twitter (https://twitter.com/softwaredeftalk), Threads (https://www.threads.net/@softwaredefinedtalk), Mastodon (https://hachyderm.io/@softwaredefinedtalk), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com) Watch us on: Twitch (https://www.twitch.tv/sdtpodcast), YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured), Instagram (https://www.instagram.com/softwaredefinedtalk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk) Book offer: Use code SDT for $20 off "Digital WTF" by Coté (https://leanpub.com/digitalwtf/c/sdt) Sponsor the show (https://www.softwaredefinedtalk.com/ads): ads@softwaredefinedtalk.com (mailto:ads@softwaredefinedtalk.com) Recommendations Brandon: Cable Matters 100-Pack Cat 6 Pass Through RJ45 Connectors (https://www.amazon.com/Cable-Matters-Through-Stranded-Connectors/dp/B07PXMN2VK/?_encoding=UTF8&pd_rd_w=Pk41A&content-id=amzn1.sym.255b3518-6e7f-495c-8611-30a58648072e%3Aamzn1.symc.a68f4ca3-28dc-4388-a2cf-24672c480d8f&pf_rd_p=255b3518-6e7f-495c-8611-30a58648072e&pf_rd_r=B1A17R2AA5KDCVW0K92W&pd_rd_wg=kzlWJ&pd_rd_r=4c4d02be-bbb0-4de7-bc28-242f31111d53&ref_=pd_hp_d_atf_ci_mcx_mr_ca_hp_atf_d&th=1) Matt: Electric Foot Massager (https://www.amazon.com.au/dp/B0C9HJJ7ZR) Coté: Big Mac, inspired by Kenji's home brew (https://youtu.be/52Gf_0odraY?si=74hGU4qqF5gjgZpp).

Welcome to the Newcomer Investor Channel, where we uncover the story behind wonderful businesses! In this episode, I chat with Olivia Evans, Director, Corporate Development & Investor Relations at KITS Eyecare, about how the company is reshaping the optical industry. We discuss their business model, customer loyalty, and how KITS stays competitive in a fast-changing market. Please note: this conversation was recorded on May 13th 2025. Any future references reflect the time of recording. Connect:Email: ⁠iamthenewcomerinvestor@gmail.com⁠Check out KITS: ⁠https://www.kits.ca/index⁠Get a 15% discount on Finchat, my FAVOURITE Financial Research tool: ⁠⁠⁠https://finchat.io/?via=anthony⁠ Timestamps:(0:50) - Introducing Olivia Evans(1:55) - What is KITS?(2:55) - What differentiates KITS in the optical category?(05:26) - Customer loyalty & retention, NPS(6:55) - Millennial customer segment(8:22) - Cost structure(11:11) - KITS reverse-engineered the optical industry(12:05) - KITS internal targets for revenues & margins in the medium term and long term(13:48) - Highlights from KITS Q1 2025 results(15:08) - TELUS Health & other recent insurance partnerships for KITS(18:25) - Does KITS have a moat? How do they view competition?(22:00) - How KITS continues to grow its recurring revenue streams: Autoship & KITS+(24:40) - How to keep employees aligned with the mission in a growing and changing company(27:10) - Olivia's message for the investing community(29:05) - Olivia's favourite KITS design(30:41) - Anthony post-conversation 

Summary:Fired for his beliefs, Andrew Crapuchettes didn't fold—he doubled down. After getting ousted from his own $50M company, he turned cancel culture into a catalyst and launched RedBalloon—a bold job board connecting freedom-minded employers with values-driven talent. In this episode, he shares how conviction, merit-based hiring, and principled leadership are reshaping the workplace:  What You'll Learn:Lead with Values, Win with Purpose — Discover how staying true to your beliefs can power real business growth.Merit Over Mandates Works — Why hiring based on skill, not slogans, leads to stronger teams and culture.From Canceled to Founder — How entrepreneurial grit turns adversity into innovation—and freedom.Whether you're navigating workplace pressure or rethinking your hiring strategy, this conversation offers a roadmap for building with courage, clarity, and conviction.Timestamps:00:00 Meet Andrew Crapuchettes2:41 Early career and Silicon Valley 7:40 Sell or scale?11:11 Lessons from cancellation13:12 Scaling through values15:25 Red Ballon: merit over mandates21:26 Tactics for transparent hiring24:30 Ask the right questions, the right way27:03 Success metrics: NPS and family impact30:36 How Andrew gives back31:24 Closing thoughts 32:22 Contact informationVISIT OUR WEBSITEhttps://lifebridgecapital.com/Here are ways you can work with us here at Life Bridge Capital:⚡️START INVESTING TODAY: If you think that real estate syndication may be right for you, contact us today to learn more about our current investment opportunities: https://lifebridgecapital.com/investwithlbc⚡️Watch on YouTube: https://www.youtube.com/@TheRealEstateSyndicationShow

What separates email campaigns that convert from those that get ignored? It all comes down to understanding your customers, deeply.In this episode, Sani welcomes back Omar Lovert for a masterclass on customer-centric email marketing. Together, they unpack why AI can't replace real customer insight, how to use RFM segmentation to identify your most valuable users, and the frameworks that top-performing brands use to map the customer journey and boost lifetime value.From tactical tips on optimizing welcome flows to the underrated power of post-purchase emails, this is your blueprint for building human-first marketing in a world increasingly driven by automation.

In this episode, I'm joined by Dr. Myriah Hinchey, a functional medicine practitioner specializing in chronic illness and immune dysfunction, to explore the complex world of autoimmunity through the lens of Lyme disease and stealth pathogens. We dive into how these microbes evade the immune system, disrupt the body's internal balance, and target areas of weakness — from old injuries to inflamed tissues. Dr. Hinchey explains how this leads to persistent inflammation, neurological symptoms, and gut dysfunction, often without obvious signs of infection. You'll learn why a root-cause approach to chronic infections must go beyond antimicrobials — incorporating immune support, detoxification, terrain rebuilding, and the smart use of herbal medicine.   If you've struggled with unexplained symptoms, autoimmunity, or suspect hidden infections might be at play, this conversation will help you understand the deeper mechanisms — and what true healing actually takes. Key Takeaways: The central focus in treating Lyme disease should be on restoring immune balance and competency rather than solely targeting pathogens with antibiotics. Lyme disease can lead to significant systemic disruptions, manifesting in symptoms such as fatigue, cognitive dysfunction, and even neuropsychiatric disorders. A therapeutic lifestyle approach, including dietary changes, detoxification, and stress management, is essential for effective management of chronic vector-borne diseases. Herbal medicine, especially herbs like Cryptolepis, Chinese Skullcap, and Japanese Knotweed, play a vital role in managing inflammation and immune dysregulation. More About Dr. Myriah Hinchey, ND: Dr. Myriah Hinchey, a Naturopathic physician and Fellow of the Medical Academy of Pediatric Special Needs (MAPS), is a recognized expert in the field of Lyme disease and other complex chronic inflammatory conditions, with over 17 years of specialized experience. As a physician and the Medical Director at TAO, an integrative center for healing, she has successfully guided thousands of patients towards recovery from their complex chronic inflammatory conditions. Additionally, she is the founder and owner of LymeCore Botanicals, a herbal medicine company focused on providing effective solutions for healing vector-borne diseases. Dr. Hinchey is dedicated to treating patients of all ages, with a specialty in pediatrics, and is also a sought-after speaker, passionately educating healthcare professionals on the pathophysiology of vector-borne diseases and how to successfully integrate functional, herbal, and lifestyle medicine into their practices. Website Instagram Facebook LymeCore Botanicals  LymeBytes Symposium on November 14th & 15th | REGISTER HERE Connect with me! Website Instagram Facebook YouTube   This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

Transitioning from an RN to a Nurse Practitioner is exciting, but it comes with challenges that nursing school doesn't fully prepare you for. In this episode, Kaitlyn and I dive into those common pitfalls that new NPs face as they enter their first positions.   From the discomfort of giving orders instead of taking them to figuring out efficient documentation systems, these challenges are part of the journey that most new NPs experience but rarely discuss openly during school. Remember - it's completely normal to feel new again, but with the right preparation, you can navigate these waters with confidence.   Get full show notes, transcript, and more information here: https://blog.npreviews.com/pitfalls-avoid-your-first-np-role/

627. We interview Kelly Jackson, founder of the Cane River Film Festival. Natchitoches has a long and intimate history with American cinema. The Cane River film festival represents the latest chapter in that history. We are as diverse as the community that we represent. Our mission is to showcase, nurture, and support the emerging creative student and independent filmmakers stories about and or filmed in Louisiana. We want to share their films with an audience, seek opportunities for distribution and celebrate their achievement in telling their story that they want to tell. The Cane River film festival is not just a film festival — it's an experience. Now available: Liberty in Louisiana: A Comedy. The oldest play about Louisiana, author James Workman wrote it as a celebration of the Louisiana Purchase. Now it is back in print for the first time in 221 years. Order your copy today! This week in Louisiana history. May 24, 1963. Birthday of great Shreveport basket player Joe Dumars the Former NBA guard and 6-time All-Star who helped the Detroit Pistons win back-to-back NBA Championships in 1989 and 1990. This week in New Orleans history. On May 24, 2013, City Putt, a 36-hole mini golf complex with two courses opened in City Park.  The Louisiana Course highlights cultural themes and cities from around the state. The New Orleans Course showcases streets and iconic themes from around the city, with signs detailing the city's historic sites at each hole. This week in Louisiana. El Camino Real de los Tejas National Historic Trail TX, LA Trail sites are located across 2,580 miles and 5 states (in the U.S.) and thousands of miles in Mexico. The trail runs from the city of Lafayette to the town of Natchitoches. The trail travels west from there into Texas. It splits into two trails while in the state of Louisiana, and joins again at the border with Texas. Website The Trail is administered by the NPS office located at: National Trails Office Regions 6, 7, & 8 El Camino Real de los Tejas National Historic Trail 1100 Old Santa Fe Trail Santa Fe, NM 87505      During the Spanish colonial period in North America, numerous “royal roads” — or caminos reales — tied far-flung regions of the empire to Mexico City. One particular collection of indigenous trails and trade routes became known as El Camino Real de los Tejas, the primary overland route for the Spanish colonization of what is today Texas and northwestern Louisiana. The trail's name is derived not only from its geographic extent but also from some of its original users. Spaniards referred to a prominent group of Caddo Indians as the Tejas, a word derived from the Caddo term for ‘friend' or ‘ally.' Thus, the Spanish province of Tejas, the Mexican state of Coahuila y Tejas, and the historic trail traversing them owe their name to the Caddo language. Postcards from Louisiana. Albany Navarre. Building Blocks for Financial Literacy (ages 6-18). Louisiana Book Festival. Listen on Apple Podcasts. Listen on audible. Listen on Spotify. Listen on TuneIn. Listen on iHeartRadio. The Louisiana Anthology Home Page. Like us on Facebook. 

Text us a message!Craig sits down with his mentee and colleague Mandy Bliss, a psychiatric NP in Louisville KY,  to explore the compelling and complex challenges of meeting the ever-expanding need for psychiatric care. Unlike in psychiatric residencies, much of the current training of psychiatric NPs is done online. Does this constitute adequate training? And what of psychotherapy?Mandy Bliss MSN, APRN, FNP-BC, PMHNP-BChttps://blisspsych.com/BFTA on IG @backfromtheabysspodcasthttps://www.instagram.com/backfromtheabysspodcast/BFTA/ Dr. Hhttps://www.craigheacockmd.com/podcast-page/

Andrew Valdez is a Physical Scientist and is the first, and only, geologist at Great Sand Dunes National Park and Preserve. He is a native of Alamosa, Colorado - which is the gateway city to the Great Sand Dunes. Valdez was hired full-time with the NPS in 1994 and his work as a geologist helped lead the Great Sand Dunes to national park status. In this conversation, Andrew and I chatted all about the geology and hydrology of this magnificent landscape. It was such an honor to have Andrew join the podcast. He is filled with incredible passion and knowledge for the Great Sand Dunes. ______________Follow us on social!Instagram: https://www.instagram.com/safetravelspodTikTok: https://www.tiktok.com/@safetravelspodYouTube: youtube.com/@safetravelspodSafetravelspod.com   

Bienvenue sur tech 45', cette semaine on parle transition énergétique avec La Solive, startup dédiée à la formation créée il y a 4 ans pour répondre à deux urgences : le bâtiment, c'est 25 % de nos émissions de gaz à effet de serre, et il manque cruellement de pros formés.La Solive propose des formations intensives de 100 jours pour reconvertir des talents vers des métiers concrets : chef de projet, installateur de pompe à chaleur ou de panneaux solaires… Avec déjà plus de 1 200 personnes formées, un taux d'emploi à 6 mois de 85 %, et un NPS à 89 Ariane, sa co-fondatrice, peut-être fière

The 6-Step System to Choose the Perfect Side GigThinking about starting a side hustle but overwhelmed by the options? In this episode, Tracy walks you through her tried-and-true 6-step framework to help you choose a side hustle that aligns with your time, energy, goals, and skillset. Whether you're looking to earn an extra $500/month or pivot entirely from clinical work, this guide will help you make a strategic, sustainable decision—and avoid common pitfalls along the way.What You'll Learn:How to audit your time, energy, and capacity before diving into a side gigThe importance of defining your “why” and financial goalsHow to leverage your current skillset and interests for faster momentumWhat to consider before jumping into a new income streamWhy testing small is the smartest way to startHow connecting with others can help you skip the learning curveSPONSORSJOIN SERMO EARN $20 https://app.sermo.com:443/?sermoref=39d97a2c-f699-4f8b-b2f9-1eb131e18c75&utm_campaign=tell-a-friend GUARDIAN LITE - USE CODE TRACY10 http://zauronlabs.com/guardianlite   Grab your free guide with 48 healthcare-specific side hustle ideas at

Summary:In this episode of #thePOZcast, host Rona Pierce speaks with Matt Lavery, Director of Global Sourcing, Recruiting, and Onboarding at UPS. They discuss Matt's journey from a seasonal handler to a leadership role, the impact of AI and automation on hiring processes, and the importance of internal mobility and career progression within UPS. Matt shares insights on enhancing candidate experience, ethical considerations in AI usage, and valuable leadership lessons learned throughout his career.Takeaways- Matt Lavery's journey at UPS showcases the value of internal mobility.- AI and automation have significantly improved the hiring process at UPS.- Speed and transparency are key factors in candidate experience.- Understanding the problem is crucial before implementing AI solutions.- Leadership involves providing clarity and empowering teams.- UPS hires around 200,000 people annually, especially during peak seasons.- NPS scores indicate high candidate satisfaction with the hiring process.- Internal mobility pathways are essential for employee retention.- Technology can enhance the candidate experience and streamline processes.- Change management requires careful planning and communication. Chapters00:00 Introduction to the POScast and Guest Background01:21 Matt Lavery's Journey at UPS03:58 The Impact of AI and Automation on Hiring10:21 Enhancing Candidate Experience through Technology13:42 Internal Mobility and Career Progression at UPS17:50 Lessons Learned in Implementing AI in Hiring20:30 Leadership Insights and Hiring Myths22:12 Proud Moments and Closing Thoughts    

Send us a textIn this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. With over a decade of experience in CX and Voice of Customer roles spanning startups to Fortune 50s, Fran brings a wealth of insight into transforming how brands listen and respond to customers in the modern age.Fran's journey to entrepreneurship wasn't linear. He began in finance at a major bank but quickly realized the corporate world wasn't for him. Driven by a desire to innovate and execute quickly, he pivoted into the startup world, embracing the highs and lows along the way. After working across sectors including biotech, risk and compliance, and e-commerce, he found his calling in software — drawn by the rapid feedback loops and opportunity for fast-paced innovation. Inspired by his supportive wife and parents, Fran took a leap of faith, second-mortgaged his home, and founded Hark.So, what is Hark? Fran explains that Hark was born from a realization that customer communication was evolving rapidly. While people freely share stories on social media, brand interactions remained stuck in outdated forms and text-based surveys. Hark changes that by enabling customers to share feedback via audio, video, screen share, and text — creating a multimodal, emotionally rich experience that makes people feel truly heard.Hark not only captures more meaningful customer stories, but also analyzes them to extract trends and insights across departments. The platform facilitates faster feedback loops and deeper cross-functional collaboration — turning traditional customer feedback into an engaging, action-driven experience that transforms how teams operate.Fran shares powerful use cases where Hark has driven real change. In one example, a beauty brand identified a pump issue that was initially thought to be a product defect. Through Hark's insights, they discovered it was actually a fulfillment problem — saving time, money, and improving the customer experience. Another eyewear company revamped its NPS strategy, using Hark to elevate promoters into champions, fostering brand loyalty in ways they'd never seen before.When asked about tools he can't live without, Fran points to ChatGPT, noting its versatility in helping him brainstorm, optimize operations, and make strategic decisions — effectively serving as his go-to AI business partner.Books that have influenced him? "The Four Agreements" by Don Miguel Ruiz stands out for helping him tune into what truly drives personal happiness and freedom, a mindset he carries into both life and leadership.What's Fran excited about right now? Both professionally and personally, a lot. He's energized by the accelerating pace of AI innovation, especially how it's reshaping product development and testing. Personally, raising three young kids under six keeps him grounded and present, giving him fresh perspective every day.On staying motivated, Fran emphasizes self-awareness, structure, and support. He prioritizes sleep, exercise, and quality time with his family. He also works with a coach and practices meditation to stay mentally clear and present — knowing that founder life is a marathon, not a sprint.His favorite quote? One from his mom: “This isn't a dress rehearsal, this life.” It's a reminder to be bold, stay grounded, and live intentionally — a philosophy he carries with him into every business decision.Connect with Fran:Fran Brzyski on LinkedInHark on LinkedInTune in to learn how Fran is disrupting customer feedback

In this standout episode, three healthcare leaders unpack how they're transforming regulatory pressure into real-world impact. Melissa Skelton Duke (Banner Health), Dina Homer (HealthTeam Advantage), and Bita Farrokhroo (MedWatchers) share practical strategies for driving medication adherence, optimizing Part D performance, and bridging digital and cultural gaps to better serve diverse member populations. Learn how Banner is reframing adherence through member empathy, how HealthTeam Advantage aligns every employee to Stars performance, and how MedWatchers is consolidating fragmented workflows for a 29% lift in gap closure. With an NPS of 93, this is one of our highest-rated episodes in over 11 years. Download the Episode Guide: We're piloting a brand-new Episode Guide summarizing key insights and speaker highlights. Download the Guide to follow along and deepen your understanding of today's discussion. Thank you to MedWatchers for supporting this episode. With 180 pharmacists on staff, they're a trusted clinical partner to more than 300 health plan contracts—delivering over 2.7 million pharmacist-led interventions annually across Medicare, Medicaid, and Commercial populations. Learn how they're helping plans improve adherence, reduce readmissions, and scale Stars-aligned strategies at www.medwatchers.com.

In episode 1862, Miles and guest co-host Blake Wexler are joined by award-winning tv writer, comedian, and creator of Gone Native, Joey Clift, to discuss… Trump Accepts $400M Jet From Qatar…No Strings Attached! Just A Massive Metal Chain Around His Neck? Brain Worms Is At It Again…, Elizabeth Holmes’ Partner’s New Blood-Testing Startup Is Somehow Not An AI-Generated Hoax, Tom Cruise Just Can’t Stop Climbing Buildings and more! Trump Accepts $400M Jet From Qatar…No Strings Attached! RFK Jr. goes swimming in DC’s Rock Creek despite NPS guidance on bacteria Elizabeth Holmes’s partner reportedly raises millions for blood-testing startup Elizabeth Holmes' partners' blood test start-up is very real and not a joke ‘This is not Theranos 2.0′: Elizabeth Holmes’ partner is the CEO behind new blood-testing startup Elizabeth Holmes' partner raises millions for new biotech testing startup Tom Cruise shocks fans as he’s spotted standing on the roof of the BFI IMAX Pow! - Short Film Trailer Bison pastimes #386 - De-pantsing the tourists LISTEN: Feels So Wrong by MamalarkySee omnystudio.com/listener for privacy information.

Today we talk to an engineer who has reached a half million dollar net worth. Her husband is a medical student at the Uniformed Services Medical School and she is six years out of training. She talked about being a finance enthusiast since she was young thanks to her dad who taught her about finance. She had a custodial Roth account as a kid and he helped her get investing at Vanguard in college. She said her and her spouse had great conversations before marriage about how they want their financial life to go and they have been on the same page since then. After the interview we are talking about different ways to pay for medical school for Finance 101. This is a sponsored promotion for Locumstory.com. But the weird thing here is there's nothing they're trying to sell you. Locumstory.com is simply a free, unbiased educational resource about locum tenens – it's not an agency. They simply exist to answer your questions about the how-to's of locums on their website, podcast, webinars, videos, and they even have a locums 101 crash course. Learn about locums and get insights from real-life physicians, PAs and NPs at https://Locumstory.com The White Coat Investor has been helping doctors with their money since 2011. Our free financial planning resource covers a variety of topics from doctor mortgage loans and refinancing medical school loans to physician disability insurance and malpractice insurance. Learn about loan refinancing or consolidation, explore new investment strategies, and discover loan programs specifically aimed at helping doctors. If you're a high-income professional and ready to get a "fair shake" on Wall Street, The White Coat Investor channel is for you! Be a Guest on The Milestones to Millionaire Podcast: https://www.whitecoatinvestor.com/milestones  Main Website: https://www.whitecoatinvestor.com  Student Loan Advice: https://studentloanadvice.com  YouTube: https://www.whitecoatinvestor.com/youtube  Facebook: https://www.facebook.com/thewhitecoatinvestor  Twitter: https://twitter.com/WCInvestor  Instagram: https://www.instagram.com/thewhitecoatinvestor  Subreddit: https://www.reddit.com/r/whitecoatinvestor  Online Courses: https://whitecoatinvestor.teachable.com  Newsletter: https://www.whitecoatinvestor.com/free-monthly-newsletter 

Highlights and Pearls from SHM's Annual Meeting We recap the top pearls for the hospitalist from #SHM #Converge25 hitting updates in GI, stroke, anticoagulation, perioperative medicine, artificial intelligence, and more.  Note: There is no CME for this episode, but visit curbsiders.vcuhealth.org to claim credit for past episodes. Patreon | Episodes | Subscribe | Spotify | YouTube | Newsletter | Contact | Swag! | CME Show Segments Intro Care of the Patient Experiencing Homelessness Updates in GI Delirium Adaptive Leadership Transgender Health Capacity Assessment Heart Failure Care of the Transplanted Kidney Precipitated Withdrawal IV contrast Alcohol Withdrawal MRSA Nares Swabs Bugs, Bite, and Fever Perioperative Medicine  Parkinson's Disease Stroke  Outro Credits Producer, Writer, Show Notes: Meredith Trubitt MD, Monee Amin MD, Caroline Coleman MD  Cover Art: Caroline Coleman, MD Hosts: Matthew Watto MD, FACP; Paul Williams MD, FACP    Reviewer: Rahul Ganatra, MD MPH Showrunners: Matthew Watto MD, FACP; Paul Williams MD, FACP Technical Production: PodPaste Guest: Michelle Brooks MD, Avital O'Glasser MD, Rahul Ganatra MD MPH Disclosures The Curbsiders report no relevant financial disclosures.  Sponsor: Freed Visit www.getfreed.ai and sse code: CURB50 to get $50 off your first month when you subscribe! Sponsor: Locumstory Learn about locums and get insights from real-life physicians, PAs and NPs at Locumstory.com. Sponsor: Grammarly  Download Grammarly for free at Grammarly.com/PODCAST. Sponsor: Continuing Education Company Special offer for Curbsiders listeners: Save 30% on all online courses and live webcasts with promo code CURB30. Visit www.CMEmeeting.org/curbsiders to explore all offerings and claim your discount.

Today we are talking with a Pharmacist who has reached FI in his 30s. While his career has been in pharmacy he was always committed to building a big real estate portfolio. He bought his first property at 23 and has continued to grow it since that time and is now making roughly $50,000 per month from rental income. He retired from Pharmacy last year and is now focused only on his real estate portfolio. He got into real estate for financial freedom and the ability to create the life he wants. Despite his impressive income he continues to live a frugal lifestyle. He said he enjoyed his career in pharmacy and credits it for giving him the capital he needed to build his portfolio. If you are interested in real estate this interview is for you! For finance 101 we are talking about 529s. This is a sponsored promotion for Locumstory.com. But the weird thing here is there's nothing they're trying to sell you. Locumstory.com is simply a free, unbiased educational resource about locum tenens – it's not an agency. They simply exist to answer your questions about the how-to's of locums on their website, podcast, webinars, videos, and they even have a locums 101 crash course. Learn about locums and get insights from real-life physicians, PAs and NPs at https://Locumstory.com The White Coat Investor has been helping doctors with their money since 2011. Our free financial planning resource covers a variety of topics from doctor mortgage loans and refinancing medical school loans to physician disability insurance and malpractice insurance. Learn about loan refinancing or consolidation, explore new investment strategies, and discover loan programs specifically aimed at helping doctors. If you're a high-income professional and ready to get a "fair shake" on Wall Street, The White Coat Investor channel is for you! Be a Guest on The Milestones to Millionaire Podcast: https://www.whitecoatinvestor.com/milestones  Main Website: https://www.whitecoatinvestor.com  Student Loan Advice: https://studentloanadvice.com  YouTube: https://www.whitecoatinvestor.com/youtube  Facebook: https://www.facebook.com/thewhitecoatinvestor  Twitter: https://twitter.com/WCInvestor  Instagram: https://www.instagram.com/thewhitecoatinvestor  Subreddit: https://www.reddit.com/r/whitecoatinvestor  Online Courses: https://whitecoatinvestor.teachable.com  Newsletter: https://www.whitecoatinvestor.com/free-monthly-newsletter