Podcasts about NPS

So many PAs and NPs are ready to make the transition away from clinical medicine. Whether they are burned out, looking for a change or searching for more leadership roles with a greater impact, healthcare providers are moving to nonclinical roles. My guest today, Laura Sweatman, is a PA who did just that! In today's episode, Laura explains just what exactly an MSL is and what she does on a day to day basis. Laura dives into the nitty gritty of how she made the transition into industry, including the hurdles she overcame to get her first MSL interview. She also lays out the specific skills PAs and NPs use daily in clinic that can be translated and leveraged into an MSL role. Tune in to hear the pros & cons of being an MSL and some tips & tricks on applying and interviewing. Could working in industry as an MSL be the right role for you? This episode will give you lots to contemplate as you consider making a career change. SPONSORS

Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But they made a compromise that many organizations settle on: Rather than enforce one unified approach to customer feedback, they allowed each team to build its own. While this helped with initial adoption and change management, it also led to fragmentation—multiple tools, different methods, no shared truth. And it got worse over time. Real progress ultimately would require centralizing what had become scattered. When Dell's Marc Stein appeared on this podcast in 2018 (episode 129), the company had just completed its EMC merger and launched a chief customer office. The ambition: one integrated Net Promoter System to tie sentiment to economics and put the customer at the center of every decision. But good intentions ran into a harsh reality: Every function was listening to customers, but no one was hearing the same thing.  In this episode, Mike Valanzola, Dell's Senior Director of Voice of Customer and NPS Operations, picks up the story. He explains how misaligned tools, siloed ownership, and governance gaps made customer feedback hard to act on. His team didn't want to tear down what existed. Instead, they brought it together. Through consolidation, centralization, shared standards, and stronger governance, they transformed scattered signals into an enterprise-wide system of action. The turning point came with the Customer Experience Roadmap and Accreditation. The CXRA gave Dell a framework to drive internal accountability and rebuild trust in the system. As Mike describes, cross-functional teams now meet weekly to act on shared signals. Tomorrow's goal? Make every employee a promoter and make every signal actionable. Guest: Mike Valanzola, Senior Director, Voice of Customer and NPS Operations, Dell Technologies Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics 00:01 - Marc Stein's 2018 ambition: a unified CX system 03:50 - Why integration faltered: fragmentation, politics, data overload 06:20 - Mike's mission: centralize tools, enforce governance 10:00 - Transforming custom systems to create shared accountability 13:30 - Early delivery surprises and sentiment gaps 17:10 - Predictive models and operational fixes 21:00 - How Dell built trust in the new NPS engine 27:45 - Weekly action meetings: turning listening into doing 35:30 - Why CXRA certification mattered, internally and externally 40:00 - Reflections on past company decisions Notable Quotes “ We have a robust  partner community that allows us to  expand our scale in terms of the customers that we can  touch. Each and every one of those folks has some things that are important for us to hear.” [8:00]  ”We do—and did—as a company, listen regularly, but we didn't always hear. The reason for that came down to every function across the company, ultimately doing their own listening programs, using their own application, governing how they listened, controlling what they got back, and not sharing it.” [18:00]  ”We had been really in a run-the-business function, really focused on  NPS management, really focused on owning  that measurement for the company. And now, I was proposing a large-scale, end-to-end corporate transformation that was going to require my own team  to think about how we operate, and effectively operate differently.” [28:00] Additional Resources Hear our 2018 podcast with Marc Stein on Dell's original CX ambition, Bringing Net Promoter to Scale Learn more about Bain's MyCX Roadmap & Accreditation

Dans ce court extrait de notre dernier épisode, Olivier Segalla, Directeur Commercial de la Monnaie de Paris, revient sur les leviers qu'il utilise pour mesurer et anticiper la satisfaction client.Il raconte :– Pourquoi le NPS est un indicateur de pilotage stratégique au sein de ses équipes– Comment faire parler la data transactionnelle pour détecter les zones de progrès– Et en quoi la donnée peut devenir un levier de croissance quand elle est bien analyséeCet extrait est à retrouver à 30:38 dans notre épisode complet.

A massive regulatory overhaul looms on the horizon for home health agencies. The proposed Calendar Year 2026 Home Health Payment Update rule spans nearly 600 pages, packed with changes that extend far beyond payment adjustments.Proposed expansion of face-to-face encounter policy to allow not just physicians but also NPs, CNSs, and PAs to perform encounters regardless of prior patient relationshipCMS plans to remove COVID-19 vaccine reporting measure and four social determinants of health assessment items from OASIS data collectionProposed shorter HHCAHPS survey implementation beginning April 2026 with fewer questionsPotential reduction in data submission timeframes from 4.5 months to 45 days to improve measure timelinessUpdates to Home Health Value-Based Purchasing including measurement changes and reweighting of componentsTechnical updates to Conditions of Participation text to accommodate all-payer OASIS data submissionMultiple requests for information on interoperability, wellness measures, and falls reportingComments on these proposed changes must be submitted to CMS by August 29th. The final rule is expected to be published in late October or early November.Visit our websiteConnect with us - LinkedIn, Twitter, YouTube, FacebookMake Lives Better

Episode 250: Comcast solved the age-old problem of how to make employee suggestions a powerful, reliable source of value-driving improvements at scale.   Sean McEntire, Comcast's Vice President of Customer Strategy and Operations, explains how the Outer Loop channels every employee elevation—no matter how small—through a disciplined screen, assigns a named owner, and tracks progress in public view. Ninety thousand teammates now feed a single pipeline that forces scattered ideas into accountable hands and verified fixes, solving 7,000 customer pain points so far. A frontline agent's push for an easy‑to‑use, large‑button remote shows the system at work: The idea passed triage in hours, landed on the product team's desk, and shipped nationwide within months—evidence that voices on the floor can reshape the hardware in customers' hands. Once an elevation clears triage, technology, operations, or product leads must respond within set deadlines—accept, reject, or ask for data. Every decision and follow‑up lives on the same dashboard employees use to log ideas, so trust grows with each visible step. As McEntire puts it, “CX is all about transparency. If you're going to be transparent with your customer, you need to be transparent with your teammates.” The result? Faster fixes, rising JD Power and NPS Prism rankings, and a workforce that, 10 years into the transformation, keeps feeding the Outer Loop because they've seen their suggestions become reality. Guest: Sean McEntire, Vice President, Customer Strategy and Operations, Comcast Host: Rob Markey, Partner, Bain & Company Give Us Feedback: Help us improve the podcast (feedback link) Want to get in touch? Send a note to host Rob Markey. Time-Stamped Topics (00:01) Comcast's early days of the Outer Loop (03:00) Why NPS never drifts when the Outer Loop is active (06:00) What it takes to operationalize trust with 90,000 employees (08:30) Large-button remotes and other frontline-sourced Outer Loop ideas (11:00) Inside the elevation system: votes, comments, and Outer Loop visibility (13:00) Why rejecting ideas can build more trust than accepting them (16:00) An industry-wide trust gap and the Outer Loop's role in closing it (18:00) Moving beyond scores to what drives CX progress (20:00) Synthetic feedback, benchmarking, and the new Outer Loop data stack Time-Stamped Notable Quotes  [3:00] “This is our ten-year anniversary of operationalizing NPS within the organization. And we consistently, to this day, listen to both our customers and teammates. We learn from that feedback. […] We act on putting new solutions into the business that improve the lives of our customers and our teammates.” [5:00] “We are approaching our 7,000th resolved NPS elevation. So that's 7,000 net new experiences for both our consumers and teammates. And that's true progress.” [12:00]  “CX is all about transparency. So, if you're going to be transparent with your customer, you need to be transparent with your teammate.” [16:00] “CX never sleeps.” [23:00] “ It's not the score, it's the system. And if people focus on the score, you spend more time trying to explain a few basis points of score change and trying to correlate what may have caused that when it may have nothing to do with that. So it's, the score will be your north star on, ‘Are you making progress?'” Additional Resources Learn more about the NPS® Outer Loop by Bain & Company: https://www.qualtrics.com/marketplace/bain-outerloop/ Listen to our two-part 2018 podcast on the origin of Comcast's NPS journey with Charlie Herrin, Comcast's chief customer experience officer: https://www.netpromotersystem.com/insights/inside-a-cable-giants-net-promoter-turnaround-nps-podcast/ 

Analysts Don Kellogg and Roger Entner discuss the decline and fall of US Cellular, the future of its assets, as well as Recon Analytics' extensive data collection on rural telco consolidation.00:26 DOJ greenlights US Cellular sale 02:10 The company avoided major competition 03:55 A piecemeal sale of its assets 05:57 Regional carriers are waning 07:06 Recon Analytics' rural data project 11:31 Episode wrap-upTags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, US Cellular, AT&T, Verizon, T-Mobile, spectrum, rural, FCC, DOJ, C Spire, copper, fiber, Frontier, NPS

The STRANGEST National Park Disappearances Episode 21Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Episode 249: When “revenge travel” brought guests roaring back to Four Seasons Hotels, they capped occupancy, turning away guests and revenue. Scott Taber, senior vice president of global hospitality, describes the Four Seasons philosophy: No points, no perks. Just great properties, individual recognition, personal service, and an emphasis on making sure the first five minutes after check-in are spectacular. That belief was put to the test when the world started traveling again and labor gaps persisted at the end of the pandemic. The company had a choice: chase revenue or protect intimacy. It chose intimacy. To avoid overextending staff and diluting the experience, Four Seasons capped occupancy. The organization focused on preserving what Scott calls the “first five”: those opening minutes that define a guest's stay. “People want to see your eyes and your teeth,” he says. They want to be recognized, not processed. That doesn't mean resisting tech. Four Seasons embraced tools that support connection: a CRM “golden record” surfaces each guest's preferences so staff can deliver personal touches at scale. They also rolled out a proprietary 11-platform chat tool that helps staff resolve 80% of requests within 90 seconds. Last year, they set an NPS record.  Culture provides the foundation for the organization's enduring success. Recruiting favors empathy, veterans mentor newcomers, and managers celebrate tiny moments of recognition as fiercely as revenue. With management contracts that stretch a whopping 80 years, Four Seasons plays the long game: culture first. For Four Seasons, the strongest currency isn't points, but people. Guest: Scott Taber, Senior Vice President for Global Hospitality, Four Seasons Hotels Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Topics Covered: 00:04 How occupancy caps protect service under pressure 00:12 No points program means loyalty through recognition 00:20 Salesforce “golden record” and how it personalizes at scale 00:30 The benefits of their chat platform that responds instantly to guests 00:35 Getting culture right, like hiring empathetic staff and having veterans mentor newcomers 00:41 How their 80-year contracts reinforce a culture-first strategy Notable Quotes: 00:02 “It's the service excellence that we want to have in our properties every single day, and making sure that we have the right tools, training, support, structure, to truly bring that to life. And all while creating great jobs and helping to have amazing leaders and supporting them to create great memories and experiences for our guests.” 00:03 “We had a record year last year with our guest experience score, Net Promoter Score.” 00:11 “Our typical management agreement is 80 years. We want to be with this hotel, we want to be with this project, for the long term. It's the vision of Mr. Sharp [Four Seasons' founder] committing himself to the property and us being committed to the property for that period of time. I think there are some pretty good foundational elements to keep us going for a long time to come.” 00:12 “ [Customers] want to be remembered and appreciated for their business. Four Seasons doesn't have a loyalty program. We're a small brand: 133 hotels. So, how do we do that in a way that is thoughtful and that helps our employees to be able to remember our guests in the right way?” 00:25 “We want to hire for attitude and teach the skills. So you are looking for someone who wants to connect with that guest and be in sync with what that guest needs at that moment. And that comes with how we teach and how we coach that behavioral side to engage with the guests—what's important for them in the moment.” Additional Resources: Connect the dots between the present and the past with our Customer Confidential podcast from 2016, Inside the Four Seasons Approach to Five-Star Service Learn more about how Four Seasons was impacted by Covid-19 in our brief: The Power to Change

Welcome back to The SaaS CFO Podcast! In today's episode, we're diving deep into the next generation of accounting software with Nicolas Kopp, CEO and founder of Rillet. Nicolas shares his journey from building a fully regulated bank to launching Rillet—an AI-first ERP platform designed to take on industry staples like QuickBooks, Xero, NetSuite, and Sage Intacct. With a background grounded in finance and accounting, Nicolas brings a fresh perspective to a market that's long been dominated by legacy solutions. We'll discuss how Rillet is shaking things up for asset-light businesses in SaaS, AI, professional services, and fintech, and why the platform's robust multi-entity, multi-currency capabilities have attracted mid-market companies ready to graduate from more traditional tools. Nicolas also sheds light on the challenges of building highly regulated, mission-critical systems from scratch, what's behind their rapid customer adoption, and how an AI-native approach is changing expectations for accounting software. From funding milestones and his recent $25 million Series A, to lessons learned about product-market fit and the nuances of scaling go-to-market through channels and inbound demand, Nicolas gives us the behind-the-scenes look at Rillet's rise. If you're curious about the future of financial software—or when it's really time to make the leap from QuickBooks to a next-gen ERP—this conversation is for you. Let's get started! Show Notes: 00:00 "Comprehensive ERP System Advantages" 06:02 Business Growth from Transition Points 07:28 Streamlined ERP Solutions 12:37 Investment Insights: Backgrounds and Success 15:53 "Choosing Between Innovative ERP Solutions" 16:58 Rapid Success in Fundraising 22:15 Building Trust in B2B Sales 25:57 NPS and ARR Prioritized Over Retention 27:54 Focus on KPIs and AI Links: SaaS Fundraising Stories: https://www.thesaasnews.com/news/rillet-raises-25-million-in-series-a https://www.thesaasnews.com/news/rillet-raises-13-5-million-in-funding Nicolas Kopp's LinkedIn: https://www.linkedin.com/in/nicolas-kopp/ Rillet's LinkedIn: https://www.linkedin.com/company/team-rillet/ Rillet's Website: https://www.rillet.com/ To learn more about Ben check out the links below: Subscribe to Ben's daily metrics newsletter: https://saasmetricsschool.beehiiv.com/subscribe Subscribe to Ben's SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben's SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray

Neste episódio, Eduardo Dias e Waldemar Augusto revelam como a Studio Z tem se transformado para colocar o cliente no centro de toda a estratégia. Com mais de 100 lojas e cerca de 5 milhões de clientes, a marca mostra que não basta mais ter produto ou processo: o diferencial competitivo está na experiência. Eduardo destaca que clientes da financeira interagem digitalmente até 10 vezes por mês, e que “o robô já compreende 94% do que é dito, mas ainda não tem empatia”, reforçando a importância da humanização nos canais digitais, mesmo com o avanço da IA.A empresa está se reposicionando a partir de dados — unificando NPS, implementando uma stack tecnológica nova e focando em algoritmos de recomendação que aumentam o ticket médio em até 40%. Waldemar explica que 70% das vendas digitais já saem das lojas físicas, otimizando logística e resolvendo problemas clássicos de grade. A digitalização é clara também nas classes C e D: “90% dos acessos vêm do celular, e com smartphones bons”, o que exige que a experiência digital seja eficiente, intuitiva e responsiva.A integração entre o varejo e a financeira da Studio Z também é tema central. Eduardo defende que “ninguém entra numa loja querendo cartão, entra porque quer se empoderar”, e que o crédito deve ser uma ponte para esse desejo. Para isso, a Studio Z unificou as diretorias de cliente e serviços financeiros, tornando mais fluida a jornada de consumo. A reflexão final aponta para o futuro: dados bem utilizados, testes rápidos e correções ágeis, aliados a uma estrutura técnica sólida, serão os pilares para escalar com inteligência — sempre com o CPF único da cliente no centro de tudo.

Ocean Power Technologies CEO Philipp Stratmann joined Steve Darling from Proactive to announce the successful deployment of the company's PowerBuoy® system in Monterey Bay, California, in support of the Naval Postgraduate School. This latest installation is part of a previously announced contract and represents a strategic leap forward in integrating renewable offshore energy with advanced communications and sensor capabilities. Stratmann emphasized that the system will deliver autonomous, persistent offshore monitoring in one of the most strategically significant marine environments on the U.S. West Coast. The PowerBuoy® is configured to accommodate additional environmental and research sensors from NPS and potential collaborators, supporting a wide range of defense, security, and scientific objectives. This deployment represents a milestone in OPT's strategic roadmap, demonstrating how its technology can serve as a multi-mission platform—generating clean power, enabling real-time communications, and supporting AI-driven maritime operations for both manned and unmanned systems. Stratmann also underscored the broader potential of PowerBuoy® as a 5G communications node, enabling coastal and offshore connectivity infrastructure that enhances operational awareness and data transmission capabilities for U.S. defense and research entities. This high-impact project positions Ocean Power Technologies as a critical enabler of smart ocean infrastructure, paving the way for scalable deployments in maritime security, environmental monitoring, and sovereign defense networks. #proactiveinvestors #oceanpowertechnologiesinc #nyseamerican #optt #PhillipStratmann, #USGovernmentContract, #OffshoreAutonomy, #MaritimeSecurity, #CommercialPlatforms, #GrowthStrategy, #BuoyBusiness, #VehicleBusiness, #InternationalExpansion, #ReadyToDeploy #AutonomousVehicles #MaritimeTech #CleanEnergySolutions #AUVSI #SustainableTechnology #MarineInnovation #EnergyEfficiency #UncrewedSystems #GlobalExpansion

In part one of this two-part episode, the Trident Room Podcast hosts Alanna Youngblood and Colleen Wilmington sit down with NPS Dean of Students Capt. Eric J. Skalski for a conversation on lessons learned over four decades of service, the importance of educating warfighters, and the challenges and opportunities in serving NPS' diverse, international student community. Today's podcast may sound familiar to our regular listeners as it will echo themes from METOC Me-talks. We're bringing DOS onto the podcast today to get to know the leader behind the billet, discuss his role at NPS, and given time constraints, his vision for NPS students.

Narzisstische Persönlichkeitsstörungen zerstören Beziehungen, oft schleichend. Diese Folge erklärt, wie man krankhaften Narzissmus erkennt, warum Betroffene in toxische Beziehungen geraten – und wie der Ausstieg gelingen kann. Eine betroffene Frau erzählt ihre Geschichte. Der Psychiater Marc Walter ordnet fachlich ein: Was ist NPS, woher kommt sie – und was hilft?

This is an Annette on the Road post at Non-Boring History, in which your host, historian Annette Laing, plays tourist around the US and UK.Voiceover podcasts of NBH posts are normally only available to paid subscribers, but this time, it's a free sample. Join us today to get every one Annette records!Note from AnnetteJames Garfield belongs to that select group of American presidents whom people remember—if at all— for being assassinated. Look, I'm not an exception to “people”. I'm a historian, sure. Dr. Laing, that's me! But historians don't know everything about history. Not even in our own subjects. Not even close. Or close to close.Hoosen and I did not mean to stop at President James Garfield's home. But while Hoosen was peering at our tires in this land-that-time-forgot-yet-cool gas station parking lot in Mentor, Ohio, I peered at Google Maps. I noticed we were a half mile from the James A. Garfield House, and that it's owned by the National Parks Service.Sorry, libertarians, but even non-historian Hoosen has noticed that a federal government museum is a guarantee of high quality, and as is sometimes the case, as here, it means free admission. Think of the taxpayer value as I spread the word and you read it! Trust me, there's no commercial value in a Garfield museum, but there is value.This museum isn't about Garfield's extremely short presidency (100 days) much less his political career. It's about James Garfield's home, and what happened to that home after his untimely death. Home, Sweet Home!Middle class Victorians—American and British— put the family home on a pedestal. Until now, the home for most Americans had been a workplace, a farm or a shop or a workshop, where the whole family worked together, ate, and slept. But big changes in the economy in the 19th century meant that many men of the new middle class now left the home to work, kind of the reverse of going remote. Such men now thought of home sentimentally, as a cosy refuge from a cruel and complicated world. Their wives (typically more educated than their predecessors) continued to stay home, but now had servants to do much of the drudgery. Middle-class women were encouraged to consider the home their domain. The Garfields were no exception. This estate, Lawnfield, is their home, and it appears largely as it did when Mrs. Garfield died. The lawn of its name would become more important than the field. When the Garfields bought Lawnfield, however, it was a working farm. Garfield bought this place because he wanted his kids to grow up on a farm, just like he had, only with more money. James Garfield thought that farms were an essential part of a great, healthy childhood. Which is striking, because James Garfield was an unlikely champion of the “good old days”: He helped usher in the modern age.Garfield fought in the Civil War, tried to improve civil rights and education for newly freed slaves, and even participated in the great money grab as the American “gilded age” began. He also added eleven rooms to his farmhouse to accommodate the family in comfort, so his commitment to the simple farm life had its limits. Yet James Garfield wasn't entirely comfortable with modern life. Garfield had grown up in what historians call a “face to face” society, in which people mostly dealt with people they knew, or at least recognized. Even the “front porch” political campaign technique James Garfield invented harked back to an earlier time: On Lawnfield's front porch, he met voters. But he also met there with newspaper reporters who communicated his words around the nation and the world- very modern. Lawnfield, as a farm, was mostly cosplay for the Garfields. Most of the farmwork at Lawnfield was done by hired men. But James and the children also dabbled at farm chores, pitching hay to build character. James Garfield was a self-made and possibly a teensy bit corrupt politician (see Credit Mobilier scandal).I've written at Non-Boring History about an over-the-top monument to two of the most scandalous men involved in Credit Mobilier :So James Garfield was very much a man of the mid-19th century. He was torn between the modern world of cities and business, and the agricultural world of his youth that was fast disappearing.What I most enjoyed about visiting Lawnfield was that about 80% of the house furnishings really had belonged to the Garfields, which is very unusual for a house museum. Let me rush to add that I'm not one of those people who's super-interested in old furniture. No, what I liked about the Garfield house is that I felt (rightly or wrongly) that I could sense the family personality. No, no ghosts, please. I'm a historian, for heavens' sake. I have some standards. No, okay, I don't, I love ghost stories, but not today.Home Shadowy Home: American Victorians I love a gloomy, gaslit Victorian house. Yes, ok, the Garfield home is all-electric now for health and safety, but work with me here. The house is dark, cluttered, and makes me think of arsenic poisoning, and other morbid mid-Victorian subjects. Look, the problem isn't me, at least I don't think it is. Victorians were weird, and especially the people I think of as mid-Victorians, a period I am going to date from 1851 to 1875, based on British historian Geoffrey Best's definition of mid-Victorian Britain. In this case, those dates marking off the era work fairly well for America too. Oh, what the hey. If Geoffrey Best could decide when a historical period ends, so can Annette Laing! I say 1881 for the end of the mid-Victorian era. Oh, that's the year James Garfield died? You don't say. Perfect! 1881 it is! ANNOUNCEMENT from the NBH QUALITY CONTROL GNOME : Dr. Laing is correct that historians can argue for changes in commonly-accepted dates for the beginning and end of historical periods. Most historians, however, would consider changing the ending date of the British mid-Victorian era simply because a United States president, in Annette's words, “snuffed it” that year is, however, unconvincing. Thank you.Mid- Victorians like James Garfield lived in an increasingly modern age, and yet death stalked the land like, as the old BBC historical sitcom Blackadder would put it, a giant stalking thing. Americans and Brits, especially those living in cities, were defenseless against disease. Antibiotics were almost a century in the future. Anesthetics and antiseptics were in their infancy. Germs were a new concept. Sewer systems and clean water were a novelty. Victorians were only just learning that illness wasn't a product of “bad air” (note those high ceilings and lots of windows in Victorian institutions). Result? Children, especially, died in horrifying numbers. James and Lucretia Garfield lost two kids in infancy, and James himself was named for a brother, James, who had died young. Get a little shudder at the idea of naming a child after a deceased sibling? Welcome to history!How gloomy is this hallway in the Garfield House? In fact, my wonderful phone camera automatically brightened up the room: It was actually darker than you see. Here's Claire, our NPS tour guide (but without the intimidating Smokey the Bear uniform) who was full of energy, knowledge, and good cheer, which while appreciated, seemed at first to be all wrong for this setting. I was thinking we should have been led by some guy dressed as Lurch the Butler from the Addams family.This hall wasn't a welcoming space to strangers when the Garfields lived here. Most callers had to run through a selection process. When a servant greeted you at the door, she looked you up and down to see if you were suitable for admission. If you passed her first test, she invited you into this hall, and you deposited your visiting card on a waiting plate. A visiting card was basically like a business card, except that only your name was on it. If you graduated high school in the US, you may recall the company that expensively printed your graduation invitation also hit you up for visiting cards. A rip off, wasn't it?Right. Anyway. So the servant now shows you into the reception area (entryway is in the photo above, next to the dude on the left who's staring at the ceiling). Here you wait awkwardly, standing or sitting on a bench or upright chair, while the maid takes the card upstairs to the mistress of the house. She will decide whether to come down and receive you in the parlor, or whether she will instruct the maid to tell you she's unavailable (at least to you) and show you the door. Until then, you are not admitted into the family home. Indeed, there were sliding wooden “pocket” doors in this reception room which were closed so you can't see into the family room or the dining room that leads off it. The pocket doors are now gone, but they were once there, as I pointed out to a surprised Claire the guide, who examined the doorways and confirmed my hunch, while everyone else wondered how that funny little British woman knew such a thing, or thought me some ghastly showing-off Karen.This reception area, created for the purposes of the odd little ritual I just described, wasn't here when the Garfields moved in, or even when James died. It was originally the kitchen. The reception area was devised by Mrs. Garfield after her husband's death. That's because, in her very public widowhood, Mrs. Garfield had further converted the home from workplace to middle-class family sanctuary.On Garfield (man, not cartoon cat)James Abram Garfield may have been the poorest man ever to have ended up as President, and he was definitely the last United States President to be born in a log cabin, a type of tiny dwelling that definitely wasn't a lifestyle choice in 1831.Not only was James Garfield's family poor, but they got poorer: His dad, Abram, died when he was a baby, and he and his four siblings were raised in poverty by his single mother, Eliza. Like many Americans, and especially in new Midwestern states like Ohio, the Garfields were repeat migrants. Eliza's family started out in Wales, something of which she was very proud, while Abram's came from Warwickshire, Shakespeare's county, two centuries before James' birth. The first American Garfields came over as part of the Great Migration of Puritans in 1630 who started Massachusetts. But, like many poor New Englanders, some Garfields eventually moved on to New York State, where land was cheaper.Garfield's dad, Abram, traveled to Ohio all the way from rural New York to propose to the girl of his dreams. He arrived to discover she had already married someone else, and so, not wanting to waste the journey, he married her sister instead. When James was a baby, Abram and his wife Eliza were caught up in the Second Great Awakening of the early 1830s, a massive evangelical Christian movement that swept America. As an early Americanist, I'm more familiar with the first Great Awakening (about a century earlier) but the second was just as profound. The Garfields got religion, but Abram died not long after. James, as the youngest, became very close to his mum, Eliza.So, in short, young James Garfield was poor, fatherless, and after his mother remarried and then divorced, a member of a scandalous family. He was ostracized by his peers. But he had the kind of rags-to-riches success story that Victorian Americans loved, and that were broadcast in the books of Horatio Alger. Indeed, Alger wrote a biography of Garfield called From Canal Boy to President. Alger's implied message was that if you're not rich, you're just not trying hard enough, a message that has caused Americans great anxiety from that day to this, and kind of ignores the roles of inherited wealth, connections, corruption, and plain old luck in gaining worldly success.James Garfield didn't have boyhood friends. So, instead, he read books, and learned. He left home at 16, and tried working on the new canals of the 1840s. But illness forced him home. His mother encouraged him to try school, which he did, and the education bug bit him. After two years of schooling, he was determined to go to college. Working as a part-time teacher, carpenter, and janitor, James Garfield paid his own way through Williams College in Massachusetts. And before anyone says “He couldn't afford to do that now,” he would certainly have qualified for full financial aid today.When I read Garfield described as a “radical Republican” and an abolitionist, I figured I had a handle on his politics. But I quickly realized that no, I don't, and I don't have time to learn enough to write confidently on his career. I really don't get 19th century politics —good luck getting that kind of honesty from pretendy “historians” of the blowhard fake variety! Sure, Garfield was radical: He supported abolition, and education for former slaves. But he opposed the eight hour day, labor unions, and federal government relief during economic downturns. So I'm not going to write about his politics until I read a book or two.Back to Garfield's house and family!Garfield's Doting MumI started to get a feeling of looming tragedy when the tour got to this room. This was where Garfield's mum Eliza lived when she moved in with the family. Check out the impractical but gorgeous Victorian stained glass firescreen emblazoned with Garfield's face in the top right corner. A firescreen is supposed to prevent burning embers entering the room from a fireplace. In summer, when the fireplace wasn't used, the fire screen served as a decorative thingy. This firescreen, featuring Garfield's head in stained glass, is just one of several images of Garfield in his mother's bedroom, as you can see above. Eliza outlived her favorite child, the boy who, unbelievably, had become president, by several years. It was, it seemed to me, a tragic room, a fragile room. I was already thinking of the gloomy Garfield home as a very sad place.Yet this was also a home filled with people, judging from the number of bedrooms. This one caught my eye because of the delicately patterned carpet.Let's take a closer look, shall we?WHAT HELL IS THIS? Was President Garfield a Nazi before Nazis were a thing?? No worries. The swastika was a symbol of good luck before the Nazis ruined it. Please try to look at this carpet from the perspective of people who had never heard of Hitler, and would be horrified if they had. Real, Flesh and Blood Americans: A President and His FamilyRoom by room, the Victorian Garfield family came to life. The dining room, where they gathered, was a typically formal middle-class Victorian room, sure. But the dining room was warmed by a fireplace surrounded by individually painted tiles that every child had a hand in creating. Suddenly, I was intrigued. Painting personalized tiles was a project that suggested a happy home. There were at least two pianos, so this wasn't the quiet house that greets us today: I imagine a kid or two was always bashing away on the ivories. No, wait, they were Victorians . . . Playing the piano properly, with straight backs. Or was I stereotyping?Garfield's children remained a muddled lot in my head, but I did enjoy the teenage girl room, with its “Turkish corner”, bright fabric wall hangings over a daybed, kind of like having a batik hanging over a beanbag for a later generation, and its cluttered dressing table (think loads of make-up today).Garfield's library was a very masculine space, just what you would imagine a Victorian father would have. A sort of ship feel to the design. Pictures of Civil War Union General William T. Sherman, French dictator Napoleon Bonaparte, and founder of Germany Otto Von Bismarck, an odd collection of powerful men, lined up on the walls. And, of course, a huge, eclectic book collection, including the delightfully titled Brain Hygiene, a Victorian manual of psychology from the people who brought you measuring heads to check for mental illness (Oh, and Americans, gotta love your often slightly odd applications of the word “hygiene” over the years, just saying. Love you. Mwah.)The highlight of the house in my view, though, was this chair in Garfield's study. His kids had it made for him in light of Dad's habit of sitting in a desk chair sideways while reading, draping his legs over the side. Can't you just see him lounging in this? Much less formal and stuffy than his portraits and the library suggest!A Real Victorian Woman: Mrs. Garfield Takes ChargeFor me, Lucretia Garfield did not come at all into the picture until Garfield's assassination, and then, boy, did she. A Victorian GoFundMe raised the equivalent of millions for the family, and Lucretia sprang into action with the money. She had all the farm buildings (except the house) moved back on the lot, away from the road, and the house expanded to be more befitting of a martyred president. She completed Lawnfield's emphasis as a respectable middle-class family home that received frequent visitors, more than a working farm. And Lawnfield was an increasingly modern home. A widowed Lucretia did not shrink away from technical stuff. She learned that there was a source of natural gas on the property, and had the power source converted to gas from coal. The gas house is still on the grounds, next to the visitor center. Garfield 's library now became the focus of Lawnfield's third role as a semi-public shrine to a martyred President. Lucretia expanded the library in the years after her husband's death, adding a walk-in safe for official documents that even included a desk for researchers who hopefully didn't have claustrophobia. Lucretia basically created the first US Presidential Library, although the official holder of that title is the purpose-built Franklin D. Roosevelt Presidential Library in Hyde Park, New York.There's even a touch of Lucretia in the remodeled library: A photo of Queen Victoria, who had written Lucretia a letter after James's death. Queen Victoria, who became a professional widow after Prince Albert's early death at age 41, twenty years before Garfield's assassination, wrote Mrs. Garfield a very sweet letter of consolation, which you can also see on site. I was pleasantly surprised by her words. I thought Victoria would, as usual, turn the letter's subject immediately to Albert (Never mind your husband, what about mine?) but she only did that a little bit in her note to Lucretia Garfield. When Death and Life Came to LawnfieldA deranged assassin named Charles Guiteau shot James Garfield at a train station in Washington DC in September 1881, just three months after he was inaugurated. Garfield took two months to die, and might even have survived if his doctors had paid more attention to British surgeon Joseph Lister's work, and not messed around in Garfield's wound with unwashed hands and instruments.Garfield was popular, and especially so after his death, only 100 days into his presidency, because it came as such a shock to the nation. In the museum in the visitor center, you will find all the creepy Victorian cult of death stuff on display: The preserved mattress used as an improvised stretcher to get him from the train station to a bed. The black-bordered stationery. The death mask. The souvenirs. The works. But our tour guide, Claire, insisted that the Garfield children later remembered Lawnfield as a happy, lively place. Wikipedia uses the word “cheerful” to describe the family who came to the White House in 1881. James Garfield, the fatherless boy from poverty (but whose family roots in New England suggested he had inherited educational wealth), and Lucretia Garfield, the intelligent and educated woman of her time whom Garfield met in college in Massachusetts, had done well by their five surviving children. Alone, Lucretia took charge, caring for kids, mother-in-law, home, and new role as Presidential widow. These people aren't remote and fascinating relics. They're real. Lucretia Garfield long outlived her husband, and spent at least part of the year at this house until her own death in 1918.Before leaving, I had a chat with Mary the National Parks Service ranger at the reception desk. Yes, Mary was one of those unlikely-looking museum staff in a quasi-military uniform with broad hat, Brits, don't worry, I don't get it either. But Mary was very pleasant. She asked me where Hoosen and I were headed next, and I told her. She said, “Oh, but you'll know about Guiteau, of course?”No. I didn't know about Guiteau and his connection to my next destination. But I was about to find out. Nothing is newThis post first appeared in earlier form (not much different) at Non-Boring History in 2022. Our next stop, long planned (unlike our stop in Mentor, Ohio), was in New York State, about 350 miles away. By astonishing coincidence, it really did have a direct connection with James Garfield, and also a very different interpretation of domestic bliss from the Garfield home in Mentor.Did you know? Become a paid subscriber and you get access to all my work. That includes EVERY weekly Tuesday post and my Sometimes Saturday posts for supporting subscribers only. It's a deal, I tell you! Going paid also gives you access to more than five hundred other still-fresh posts, including these, about our fascinating visit to a unique place in New York State that followed our stop in Mentor:Part 2 includes my chat with Dr. Tom Guiler, the resident historian at this truly astonishing site in New York:I'm Annette Laing, a Brit in America, and I am beyond grateful to every “Nonnie”, aka paying subscriber, in the US, UK, Canada, and around the world, who supports Non-Boring History. No exaggeration: I cannot do this without you and more people like you. In going paid, you can take pride in knowing that you're making it possible for me to continue to write for you as the world churns around us. Not yet a Nonnie? Please join us. Details: This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit annettelaing.substack.com/subscribe

100 Case 3 Hour Compialtion of National Park DISAPPEARANCESBecome a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

MDJ Script/ Top Stories for July 4th Publish Date:  July 4th    Commercial: From the BG AD Group Studio, Welcome to the Marietta Daily Journal Podcast.    Today is Friday, July 4th and Happy Birthday to Bill Withers I’m Keith Ippolito and here are the stories Cobb is talking about, presented by Times Journal Justin Ross Harris, accused in son's 2014 hot car death, released from jail Chattahoochee River NRA seeks public comment Fourth of July Fireworks: What You Need to Know Plus, Leah McGrath from Ingles Markets on sodas All of this and more is coming up on the Marietta Daily Journal Podcast, and if you are looking for community news, we encourage you to listen and subscribe!  BREAK: Ingles Markets 10 STORY 1: Justin Ross Harris, accused in son's 2014 hot car death, released from jail Justin Ross Harris, convicted in his toddler son’s 2014 hot-car death before the murder conviction was overturned, has been released from jail after serving time for unrelated charges. Harris, 44, completed his sentence for disseminating harmful materials to minors after previously serving 10 years for sexual exploitation of a child. His murder conviction was overturned in 2022 by the Georgia Supreme Court, citing prosecutorial misuse of evidence. While former Cobb DA Flynn Broady declined to retry Harris, current DA Sonya Allen is reviewing the case. The release has reignited emotions surrounding the tragic death of 22-month-old Cooper Harris. STORY 2: Chattahoochee River NRA seeks public comment The Chattahoochee River National Recreation Area seeks public input on an environmental assessment for access improvements at the Roswell Gateway and Vickery Creek Unit. Open for comments from July 1-31, the assessment evaluates two proposals: **Preferred Alternative A**, which includes a pedestrian bridge, trail enhancements, and traffic flow improvements, requiring 2.59 acres of parkland for transportation use, and **No Action Alternative B**, which maintains current management. While the projects may impact park resources, mitigation efforts aim to enhance accessibility and connectivity. Comments can be submitted online via the NPS website. STORY 3: Fourth of July Fireworks: What You Need to Know With the Fourth of July approaching, fireworks stores like Phantom Fireworks in Kennesaw and Sky King Fireworks in Smyrna are seeing a surge in customers. Popular items include Phantom’s $260 Phandemonium and Sky King’s $700 Mic Drop finale fireworks. Both stores emphasize safety, offering tips like keeping water nearby, using fireworks in clear areas, and avoiding alcohol. Firework-related injuries have dropped significantly, thanks to better products and education. In Cobb County, fireworks are allowed from 10 a.m. to midnight on July 3-4 but are restricted near sensitive areas like hospitals and fuel stations. We have opportunities for sponsors to get great engagement on these shows. Call 770.799.6810 for more info.  Break: Ingles Markets 10 STORY 4: Wellstar Cardiac Rehab patients bring home numerous medals from World Heart Games Sixteen patients from Wellstar Health System’s Cardiac Rehabilitation program competed in the World Heart Games on June 20-21 at Piedmont University, earning over 45 medals. Participants, aged 65-91, engaged in heart-healthy events like walking, bocce, basketball, and cardiac trivia. Marietta’s Mary Lynne Thomas won six medals, emphasizing the joy of staying active despite cardiac conditions. The event, hosted by the American College of Sports Medicine and Georgia Heart Institute, celebrated recovery, community, and perseverance. Wellstar’s team participation was supported by a scholarship, showcasing that cardiac rehab is about thriving and rediscovering joy. STORY 5: Student-staffed marketing firm raising success of real-world clients Ground Work Agency, a student-run marketing firm at Kennesaw State University, combines professional services with hands-on learning for its staff. Founded in 2023, the agency offers affordable marketing solutions to clients, including KSU departments and nonprofits like The Learning Collaborative in Wisconsin. Students handle campaigns, branding, and digital strategies, gaining real-world experience under faculty guidance. Success stories include a campaign for KSU’s Bagwell College of Education that boosted enrollment. The agency attracts students from various disciplines, providing a year-round internship-like experience. Graduates credit Ground Work with preparing them for professional careers, blending education with impactful client work. Break: And now here is Leah McGrath from Ingles Markets on sodas We’ll have closing comments after this. Break: Ingles Markets 10 Signoff-   Thanks again for hanging out with us on today’s Marietta Daily Journal Podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger Podcast, the Marietta Daily Journal, or the Community Podcast for Rockdale Newton and Morgan Counties. Read more about all our stories and get other great content at mdjonline.com Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts. Produced by the BG Podcast Network Show Sponsors: www.ingles-markets.com #NewsPodcast #CurrentEvents #TopHeadlines #BreakingNews #PodcastDiscussion #PodcastNews #InDepthAnalysis #NewsAnalysis #PodcastTrending #WorldNews #LocalNews #GlobalNews #PodcastInsights #NewsBrief #PodcastUpdate #NewsRoundup #WeeklyNews #DailyNews #PodcastInterviews #HotTopics #PodcastOpinions #InvestigativeJournalism #BehindTheHeadlines #PodcastMedia #NewsStories #PodcastReports #JournalismMatters #PodcastPerspectives #NewsCommentary #PodcastListeners #NewsPodcastCommunity #NewsSource #PodcastCuration #WorldAffairs #PodcastUpdates #AudioNews #PodcastJournalism #EmergingStories #NewsFlash #PodcastConversations See omnystudio.com/listener for privacy information.

In today's episode of the Second in Command podcast, Cameron reveals a transformative approach to measuring and improving workplace culture—one that many businesses overlook despite its powerful potential: The employee Net Promoter Score. (NPS)You'll hear about a deceptively simple metric that goes beyond typical satisfaction scores, revealing the true pulse of a company's internal health. The conversation digs into why traditional methods often miss the mark and how a single question can unlock deep insights about employee sentiment, driving meaningful change without breaking the bank.Get a look behind the scenes of real companies that leveraged this tool to climb the ranks of the best workplaces nationwide, illustrating how culture can become a strategic advantage. From thoughtful ways to gather actionable feedback to surprising tactics that boost morale and loyalty, the discussion explores how cultivating happiness at work directly fuels productivity and profitability. Along the way, you'll discover how leaders can shift mindsets, set ambitious goals, and create a workplace where people genuinely want to stay—and thrive.Whether you're aiming to retain top talent, enhance teamwork, or simply understand what truly matters to your people, this conversation offers a roadmap to reimagine what a workplace can be.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:How a simple one-question survey, the Net Promoter Score (NPS) can gather important feedback and improve company culture. (3:27)Why the process of gathering employee feedback is similar to writing a letter to Santa, as well as the importance of acting on that feedback. (4:33)Strategies for improving NPS, including setting ambitious goals and celebrating achievements. (10:59)The need to balance employee happiness with profitability, and why a high NPS can lead to increased revenue and profitability. (11:46)The impact of external competition and the importance of a strong company culture to retain employees. (12:27)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron's latest book – "Second in Command: Unleash the Power of Your COO"Get Cameron's online course – Invest In Your Leaders

What if the “vibe” at work wasn't just a feeling—but your biggest untapped business metric?

En 2025, el crecimiento en eCommerce no pasa por captar más, sino por retener mejor. En esta mesa redonda diseccionamos el Lifetime Value (LTV) desde tres ángulos complementarios: la gran distribución, el growth estratégico y la visión omnicanal.

In this episode, I share a clip from the book chapter I wrote for "Lean Six Sigma for Good: Lessons from the Gemba" Volume 1. I explain how I used net promoter score (NPS) to assess the attendee feedback of a fundraising conference I helped organize.By the way, this entire podcast was spoken by my AI voice created by Eleven Labs. Links for this episode:Lean Six Sigma for Good: Lessons from the Gemba (Volume 1): ⁠https://www.leansixsigmaforgood.com/lean-six-sigma-for-good-lessons-from-the-gemba-volume-1-real-life-stories-and-experiences-written-by-lean-and-six-sigma-volunteers-working-with-not-for-profit-organizations/⁠Eleven Labs (affiliate link): ⁠https://try.elevenlabs.io/lp5v7zzfm8mz⁠Learn more about BPI7 Continuous Improvement Best Practices: ⁠⁠⁠⁠⁠⁠https://mail.biz-pi.com/lss-best-practices-funnel⁠⁠⁠⁠⁠Need help in your organization, or want to discuss your current work situation?⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Let's talk! Schedule a free support call⁠⁠⁠⁠Podcast Sponsor: Creative Safety Supply is a great resource for free guides, infographics, and continuous improvement tools. I recommend starting with their 5S guide. It includes breakdowns of the five pillars, ways to begin implementing 5S, and even organization tips and color charts. From red tags to floor marking; it's all there. Download it for free at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠creativesafetysupply.com/5S⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BIZ-PI.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LeanSixSigmaDefinition.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Have a question? ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Submit a voice message at Podcasters.Spotify.com⁠⁠

July 31 2024, a 39-year-old ultrarunner vanished in the rugged North Cascades National Park during a 20-mile trail run. Minimally equipped, he became disoriented on wildfire-altered trails, surviving 30 days on berries and river water. Despite extensive searches by sheriff's deputies, park rangers, and a helicopter, the park's dense forests and remote terrain hid him. A trail crew's chance discovery saved his life as he lay emaciated on a riverbank.  Join us this week as we learn about the incredible survival story of Robert Schock.SHOW NOTE - We're off for the next month as we move into our new studio.  We'll be back in August with new episodes!  Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Kierstyn Skelton, Christine Brown, Michelle Barstad, Sara Carroll, & Trina LohmanWant to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

Rebekah Bernard discusses the legislative trends and impacts of allowing non-physician practitioners (NPs and PAs) to practice medicine unsupervised. She highlights the extensive training and hours required for physicians compared to the significantly less training for NPs and PAs. Bernard explains how legislative changes have allowed NPs and PAs to practice independently in many states, often with less experience and training compared to physicians. She delves into the history of physician shortage concerns, influenced by flawed reports from the 1980s that led to restricted physician production and the promotion of NPs and PAs as substitutes. Bernard outlines the growth of NP and PA roles, the diluted quality of NP education, and the increasing trend of independent practice. The talk also addresses the disparities in healthcare quality and outcomes when care is provided by non-physician practitioners instead of physicians. Bernard advocates for prioritizing the production of properly trained physicians and ensuring physician-led care as well as holding NP leadership accountable for maintaining educational standards.PhysiciansForPatientProtection.org

This week on the News Reel, we talk to Andrew Christiansen, reporter at the Times-Independent, about a protest at the Velvet-Wood mine in San Juan County that took place on Saturday. The uranium mine is the first project in the country approved under a new federal process that drastically reduces the environmental review period. We also discuss the Kane Creek luxury housing development, now called Echo Canyon, which is the first development in the state to receive approval to become a limited, self-governing preliminary municipality. We finish with a quick update on the lease for the National Park Service office building in Moab, which will no longer be terminated in April. - Show Notes - • Protesters rally against Velvet-Wood uranium mine https://www.moabtimes.com/articles/dont-fast-track-utah-into-a-wasteland-protesters-rally-against-velvet-wood-uranium-mine/ • State certifies Echo Canyon as first limited self-governed development in Utah https://www.moabtimes.com/articles/state-certifies-echo-canyon-as-first-self-governed-development-in-utah/ • Moab's NPS building removed from DOGE lease termination list https://www.moabtimes.com/articles/moabs-nps-building-removed-from-doge-lease-termination-list/

Naval Postgraduate School Trident Room Podcast host U.S. Navy Lt. Cmdr. Colleen Wilmington interviews two graduating students, U.S. Navy Ensign Grace Casey and Ensign Dutton Rogers, attending NPS through the Shoemaker Scholar program, and pursuing a thesis through the NPS Undersea Warfare program. This episode was recorded on January 28, 2025. The Shoemaker Scholarship program provides an opportunity for Student Naval Aviators awaiting flight school to get their graduate degree at NPS directly following their undergraduate program. Shoemaker Scholars are provided with an opportunity to sharpen their mind before heading out to the Fleet, taking their new-found expertise to their next command and reducing the need for an operational gap. Recently, the Shoemaker Scholar program expanded significantly, from 10 to 50 quotas, with applicants not constricted to the U.S. Naval Academy.

For many healthcare clinicians, MSL sounds like a unicorn job. But how do you actually break into such a competitive industry? What's the day to day life like as an MSL? What do you need to know to set you apart from other applicants?Don't you wish you had a step by step guide to walk you through the process and share insider tips for success? Well that's exactly why my guest is on today's podcast episode!Dr. Samuel Dyer has 25 years of experience as an MSL and now works as the CEO of the Medical Science Liaison Society. Dr. Dyer explains exactly what an MSL is and why PAs and NPs have a decisive advantage over other applicants. Dr. Dyer also walks through what an MSL interview is really like and gives key tips on how to ace the interview process. If you're struggling with burnout, but still want to use your clinical skills, MSL could be the answer. Tune in to learn the secrets of how to break into your first role. SPONSORS

In our latest episode of Proven Health Alternatives, I sit down with Dr. Austin Perlmutter for a deep dive into the science of longevity—what it really means to live not just longer, but better. We explore the crucial difference between lifespan and healthspan, why brain health is central to aging well, and how lifestyle choices like nutrition, movement, and environmental exposures directly shape our future. Dr. Perlmutter also shares insights on immune reprogramming, the rising trend of “quick-fix” longevity hacks, and why true health takes more than just hype. If you're looking for practical, science-backed strategies to protect your brain, strengthen your immune system, and live with purpose well into your later years—this episode is for you. Key Takeaways: Longevity vs. Healthspan: Longevity focuses on the length of life, while healthspan emphasizes the quality of life, particularly regarding cognitive function as we age. Influence of Lifestyle on Brain Health: Dietary fiber, omega 3 fatty acids, and resistance training are crucial for maintaining optimal brain function and slowing down brain aging. Impact of Air Quality: The quality of indoor air pollution, often overlooked, can drastically affect brain health and longevity. Immune System's Role in Aging: A well-balanced immune system is pivotal for long-term health and vitality, with lifestyle choices directly programming our immune responses. Importance of Polyphenols: Consuming polyphenol-rich foods, particularly from Himalayan Tartary Buckwheat, can positively influence immune function and promote graceful aging. More About Dr. Austin Perlmutter: Dr. Austin Perlmutter is a board-certified internal medicine physician, New York Times bestselling author, researcher, podcaster and health entrepreneur. His mission is to help get your brain unstuck. His work is featured on PBS, Rolling Stone, Newsweek, NPR, Fox and other top media outlets. He is the Chief Science Officer of Big Bold Health, where he led a pioneering study exploring how plant nutrients impact human aging and is the CEO of Lichen Air, providing indoor air solutions for brain health and longevity. His current research focuses on epigenetic, metabolic, microbiome and immune effects of ayahuasca and Tartary buckwheat.  Website Instagram Big Bold Health Lichenair Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile

What if you could close the gap between what you think your customers experience and what they actually feel—using raw, unfiltered feedback you can see and hear for yourself? In a constantly evolving digital landscape, the journey from a customer's very first click to their final interaction is more complex—and crucial—than ever before. But many leaders believe that their customer experience is far better than it really is—a costly blind spot that leads to missed opportunities for building trust and loyalty. How can organizations truly see their products and services through their customers' eyes and outpace the competition in building brand confidence? You won't want to miss this week's Delighted Customers Podcast, where Mark Slatin sits down with Baran Erkel, Chief Strategy Officer at User Testing. Baran's rich background—from developer to consulting to enterprise SaaS leadership—gives him a unique 360-degree view on why empathy at scale is the new differentiator and how User Testing's platform enables businesses to bring the authentic voice of the customer into every decision. If you're a leader who wants to turn insight into action, streamline feedback loops, and future-proof experiences in the age of AI, Baran's expertise is essential listening. Here are three compelling questions Baran Erkel answers on this episode: Why is traditional customer feedback (like NPS surveys) not enough for truly understanding and closing the customer experience gap? How does User Testing enable organizations to “get out of the building” and immerse themselves in real-time, video-based customer feedback—even at scale? What is the transformative role of AI in the future of human insights, feedback, and designing for trust? Tune in to this insightful conversation and discover how to proactively bridge blind spots in your customer journey. Listen and subscribe on Apple Podcasts and Spotify—or catch Delighted Customers on all of your favorite podcast platforms so you never miss an episode! Meet Baran Erkel Baran Erkel is the Chief Strategy Officer at User Testing, where he leads strategy, corporate development (including mergers and acquisitions), and product management for their industry-leading platform. With over 15 years in enterprise software and a career foundation in computer science and consulting, Baran's passion lies in helping businesses harness human insights to drive innovation and deepen customer trust. User Testing, founded in 2008, now serves over 3,000 clients—including global enterprises in financial services, tech, and retail—by enabling rapid, actionable feedback through both digital and physical customer experiences. Baran is committed to equipping organizations with the tools and mindset shifts needed to close the “experience gap” and thrive in today's competitive landscape. Connect with Baran on LinkedIn. Show Note References Coupa Café anecdote illustrating the powerful impact of real-time, direct customer feedback The Bain & Company “CX Gap” statistic User Testing's role in transitioning from reactive to proactive customer listening The future of AI-powered feedback and its integration with human insights Don't forget to listen and subscribe—transform your approach to customer experience starting today!

In today's episode, I dive into a critical topic that NP school doesn't fully prepare you for - diagnostic errors in clinical practice. Unlike exams where wrong answers only affect your grade, real-world diagnostic mistakes can impact patient outcomes.   Together with my returning guest Courtney, we explore the different types of diagnostic errors and practical strategies to prevent them. Whether it's maintaining an open mind or advocating for your patient, we provide actionable steps for both new and experienced NPs.   Get full show notes, transcript, and more information here: https://blog.npreviews.com/prevent-diagnostic-errors-np-practice-essential-strategies/

BONUS EPISODE! With all of the talk about the, "Big Beautiful Bill" and Public Land the timeliness of this episode was extremely important. This week Sarah has on former National Park Ranger, Felicia, to talk about public lands, the NPS, impactful legislature, and how to remain hopeful in an time where is seems difficult to be. Felicia's TikTok: @ube_softserveResources:Find and contact your senators: Phone numbers for all U.S. Senate offices in Washington, D.C. can be found here: axios.com+12senate.gov+12facebook.com+12Local Senator Contacts (Key Western States):ColoradoSen. Michael Bennet: (202) 224‑5852Sen. John Hickenlooper: (202) 224‑5941 biologicaldiversity.orgUtahSen. Mike Lee (sponsor of land sale provision): (202) 224‑5444 economictimes.indiatimes.com+7washingtonstatestandard.com+7reviewjournal.com+7New MexicoSen. Martin Heinrich (Ranking Member, Energy Committee): info via senate.gov; (202) 224‑5521

Have you ever thought everything was going just fine in your practice… only to realize (a little too late) that your patients were quietly confused, overwhelmed, or even frustrated? Yikes.

What does it take to protect towering dunes, alpine tundra, and ancient wetlands—all in one park? In this episode, we sit down with Andrea Compton, Superintendent of Great Sand Dunes National Park and Preserve in southern Colorado. Known for its surreal dune field (the tallest in North America), the park also holds rich biodiversity: from subalpine lakes to desert shrublands, all shaped by a powerful, protected watershed.Andrea shares how her early fascination with the natural world—and a career rooted in bat, bird, and owl surveys—led her from environmental consulting to the National Park Service. We trace her path from Cabrillo National Monument to Joshua Tree, and now to Great Sand Dunes, where scientific research, resource stewardship, and storytelling converge.She breaks down how inventory and monitoring programs help the Park Service track ecosystem change over time, and reveals the lesser-known histories of the places she's managed—from tide pools and WWII bunkers to sacred springs and groundwater politics.This episode is for the science-minded, the sand dune dreamers, and anyone curious about how we conserve complexity in the wild.You can follow Who Runs This Park on TikTok, Instagram, Facebook or YouTube, can email us at info@whorunsthispark.com or check us out online at whorunsthispark.com. Sign up for the Who Runs This Park's newsletter at linktr.ee/whorunsthispark. Who Runs This Park is produced by Maddie Pellman with music by Danielle Bees.

National Park Mysteries with Steve Stockton #3Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Analysts Don Kellogg and Roger Entner are joined by Peter Adderton, Founder and CEO of MobileX, to discuss the AI-facilitated, customer-centric approach to MVNO service.00:29 MobileX overview 03:30 Breakage and overage vs. churn 05:20 Mobile data usage trends 09:45 Consumers are prioritizing value 11:29 The future of MobileX 14:03 The customer-centric approach 15:55 Consumers are network agnostic 16:36 Episode wrap-upTags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Peter Adderton, MobileX, MVNO, Boost, AI, machine learning, carriers, breakage and overage, ARPU, churn, data, FWA, cable, NPS, Verizon, Tracfone, network, T-Mobile

are you familiar with the symptoms of Alzheimer's disease? Neuropsychiatric symptoms, or NPS, are emotional and behavioral symptoms that often go overlooked and under-treated in people with Alzheimer's and other neurodegenerative diseases. This month, the Alliance released a six-part educational series that breaks down these symptoms, explores treatment options, and empowers caregivers with tools to better navigate NPS. Today, we unpack these new resources and discussing why they matter to you, our listeners. Joining me is Katrin Werner-Perez, Director of Health Education and Programming here at the Alliance and producer of the series.

  Rhumbix is pioneering the field workforce management category in construction, transforming how contractors capture real-time data from job sites. With $46 million in funding raised, the company has evolved from a wearables IoT startup to becoming a leading mobile-first SaaS platform serving mid-market and enterprise construction companies. In this episode of Category Visionaries, we sat down with Zach Scheel, CEO and Co-Founder of Rhumbix, to explore the company's journey from Stanford dorms to creating an entirely new software category for the construction industry's underserved field workforce. Topics Discussed: Rhumbix's pivot from wearables IoT technology to mobile workforce management software The challenge of digitizing paper-based processes in a traditionally analog industry Building founder-market fit in construction tech through authentic industry experience Navigating the 2022 funding freeze and achieving profitability through strategic cost-cutting Creating the "field workforce management" category and educating the market The evolution from founder-led sales to scalable go-to-market operations Strategic decision to move upmarket for higher ASP and better unit economics GTM Lessons For B2B Founders: Let the market dictate product-market fit, not your vision: Zach emphasized that "the founder doesn't get to dictate product market fit. The market dictates product market fit." After conducting 100+ customer discovery calls, Rhumbix pivoted from their original wearables IoT concept when customers consistently said they'd pay immediately for digital time cards instead. B2B founders must listen to market signals over their initial product vision and be willing to pivot when customers clearly articulate a different, more urgent need. Find intrinsic motivations in early customers: Rhumbix secured their first customers by identifying intrinsic motivations beyond the product itself. One customer was a tech-savvy IT director excited about digitizing workflows, while another was a fellow veteran who wanted to support Zach's veteran-founded company. B2B founders should look beyond product fit and identify personal or professional motivations that drive early adopters to take risks on unproven solutions. Be intentional about market segment alignment: Zach's most important go-to-market decision was pivoting upmarket to focus on customers willing to spend $5K-$10K rather than trying to serve everyone. Small customers were "a drag on professional services and customer success" compared to larger ones. This strategic focus led to higher NPS scores, more evangelistic customers, and increased referrals. B2B founders must align their product development, pricing, and go-to-market strategy around a specific market segment rather than pursuing a "sell to anyone" approach. Leverage founder-market fit for category creation: In construction, an industry skeptical of technology vendors without domain expertise, Zach's authentic background as a Navy veteran who managed construction projects was crucial for credibility. His "workers first" positioning wasn't just marketing—it influenced product decisions and resonated with industry buyers who could spot inauthentic positioning immediately. B2B founders entering traditional industries should leverage authentic domain expertise as a competitive advantage in both sales and product development. Embrace pivots as smart business strategy, not failure: Initially viewing pivots negatively, Zach learned that "almost all successful companies have pivoted" and that experienced entrepreneurs use pivots strategically to find product-market fit. When they updated investors about moving away from hardware to pure SaaS, the response was overwhelmingly positive due to better unit economics and reduced complexity. B2B founders should reframe pivots as intelligent responses to market feedback rather than admissions of failure.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM   

Send us a textUnlocking the Secrets of Go-to-Market Success: The Top 10 KPIs You Need to TrackIn this episode, we dive deep into the essential metrics every business leader and marketer should monitor to ensure their go-to-market (GTM) strategy is on track. Whether you're launching a new product, entering a new market, or refining your sales process, understanding the right key performance indicators (KPIs) can make all the difference between success and stagnation.Join us as we break down the top 10 KPIs that provide actionable insights into your GTM effectiveness:Customer Acquisition Cost (CAC): Discover how much it really costs to win a new customer and why optimizing this metric is crucial for profitability.Customer Lifetime Value (CLV): Learn how to calculate and maximize the total revenue a customer brings over their relationship with your brand.Monthly and Annual Recurring Revenue (MRR & ARR): Track your revenue growth and forecast future performance with these foundational metrics.Net Promoter Score (NPS): Gauge customer satisfaction and loyalty to identify advocates and areas for improvement.Return on Ad Spend (ROAS): Ensure your marketing investments are delivering measurable returns.Support Tickets: Monitor customer issues and feedback to enhance your product and customer experience.شف أسرار نجاح استراتيجية الدخول إلى السوق: أهم 10 مؤشرات أداء يجب تتبعهافي هذه الحلقة، نغوص في أعماق أهم المؤشرات التي يجب على كل قائد أعمال ومسوق مراقبتها للتأكد من أن استراتيجية الدخول إلى السوق (GTM) تسير في الاتجاه الصحيح. سواء كنت تطلق منتجًا جديدًا، أو تدخل سوقًا جديدًا، أو تعمل على تحسين عملية المبيعات، فإن فهم مؤشرات الأداء الرئيسية الصحيحة يمكن أن يصنع الفارق بين النجاح والتراجع.انضم إلينا بينما نستعرض أهم 10 مؤشرات أداء توفر رؤى عملية حول فعالية استراتيجيتك:تكلفة اكتساب العميل (CAC): تعرف على التكلفة الحقيقية لجذب عميل جديد ولماذا يعد تحسين هذا المؤشر أمرًا حاسمًا للربحية.قيمة عمر العميل (CLV): تعلم كيفية حساب وتعظيم إجمالي الإيرادات التي يجلبها العميل طوال علاقته مع علامتك التجارية.الإيرادات الشهرية والسنوية المتكررة (MRR & ARR): تابع نمو إيراداتك وتوقع الأداء المستقبلي من خلال هذه المؤشرات الأساسية.مؤشر صافي المروجين (NPS): قِس رضا العملاء وولاءهم لتحديد الداعمين ومجالات التحسين.العائد على الإنفاق الإعلاني (ROAS): تأكد من أن استثماراتك التسويقية تحقق عوائد ملموسة.تذاكر الدعم: راقب مشاكل العملاء وملاحظاتهم لتحسين منتجك وتجربة العملاء.معدل تحويل المبيعات: اكتشف مدى فعالية تحويل الفرص إلى عملاء فعليين.معدل فقدان العملاء (Churn Rate): راقب معدل مغادرة العملاء لتقليل الخسائر وتعزيز النمو.مدة تهيئة العميل الجديد: قِس الوقت الذي يستغرقه العميل الجديد ليبدأ في تحقيق القيمة من منتجك.حجوزات العروض التوضيحية: تابع عدد العملاء المحتملين الذين يطلبون تجربة المنتج.استمع الآن لتتعرف على كيفية استخدام هذه المؤشرات في تحسين استراتيجيتك وتحقيق أهدافك التجارية! Support the showSupport the Podcast on:https://www.paypal.com/paypalme/okuwatly?locale.x=en_UShttps://www.buymeacoffee.com/MaBa3refSubscribe to Maba3ref Newsletter:https://maba3refbranching.beehiiv.com/Connect with Maba3ref Podcast:https://www.instagram.com/maba3refbyomarConnect on TIKTOK:https://www.tiktok.com/@okuwatly

Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in client and teammate experiences. Victor shares insights on the ambassador program, the importance of emotional connections with clients, and how the initiative has become a competitive advantage for KeyBank. The conversation emphasizes the ongoing commitment to improvement and the daily efforts required to maintain high standards in customer service. Takeaways Victor Aranda leads the 'Moments Matter' initiative at KeyBank. The initiative focuses on client and teammate experience. KeyBank's NPS score increased from 57 to 85 in four years. An ambassador program was created to empower leaders across the organization. Sustaining momentum is crucial for long-term success. Emotional connections with clients lead to increased loyalty. The initiative is embedded in onboarding and daily operations. Inconsistency in service is a major challenge to overcome. Continuous improvement is a core value at KeyBank. Celebrating small wins helps maintain motivation and focus. Chapters 00:00Introduction to Moments Matter 02:09Understanding the Moments Matter Framework 05:06Success Metrics and NPS Growth 09:41Implementation Strategies and Ambassador Program 17:35Sustaining Momentum and Consistency 26:10Creating a Competitive Advantage 30:31Emotional Connections and Client Experience 34:45The Daily Commitment to Improvement   Links KeyBank Connect with Vistor Aranda Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Four founders prove you don't need Silicon Valley, a technical degree, or a massive seed round to build a massive company. We go through the key observations from the last 4 episodes: How Skip created a $200M business in a third tier city, Polarsteps' NPS‑obsessed rise, Jobber's decade‑long compounding engine, and why a small decision was key to Public.com's huge success. You'll learn when to ignore best practices, how to choose one north‑star metric, and why slow, relentless improvement beats silver‑bullet fantasies. Perfect fuel for scrappy founders hunting product–market fit.Why You Should ListenThe single‑metric focus that took a travel app to $10M ARR through CovidTurning six months of “no's” into $100M ARR: the slow‑burn playbookWhy mastering your craft first can unlock your next billion‑dollar ideaPicking the rules to break: using “unconventional” as an unfair advantage00:00:00 Intro00:01:30 Why location odds matter less than you think00:02:50 Skip the Dishes proves huge wins can start in tiny markets00:05:30 Polarsteps shows what happens when one metric rules them all00:09:00 Jobber's decade‑long slow burn to compounding growth00:14:40 Public.com and the power of diving deep into your craft00:21:40 The real skill: knowing when to ignore conventional wisdom00:24:30 Key takeaways and next steps for your own playbookSend me a message to let me know what you think!

In this episode, I sit down with legendary coach and Hall of Fame weightlifter Dan John to talk all things strength, health, and longevity. Dan shares decades of hard-earned wisdom—from the foundational exercises he swears by to how real food, rest, and smart supplementation fuel a life well-lived. We go beyond reps and routines to explore aging with strength, the underrated power of simplicity in fitness, and why consistency trumps complexity every time. Whether you're a seasoned athlete or just starting your wellness journey, Dan's no-nonsense approach offers a playbook for staying strong in body and sharp in mind. Key Takeaways: Simplicity in Fitness: Dan John espouses the philosophy of keeping fitness routines straightforward and effective, focusing on core lifts like pushes, picks, and carries. Dietary Wisdom: Advocates for whole foods including olives, salmon, and fermented foods, highlighting their importance in maintaining long-term health. Progressive Resistance Training: Emphasizes the longevity and efficacy of progressive resistance exercises, highlighting benefits across ages. Mindful Ageing in Fitness: Insights on maintaining strength and adapting workouts with age, focusing on weaknesses to sustain overall strength. Smart Supplementation: Highlights the importance of supplements like creatine, zinc, magnesium, and Vitamin D, especially for cognitive and physical health. More About Daniel John: Dan John has been lifting since 1965 and has won national championships in the discus throw, Olympic lifting, Highland Games and the Weight Pentathlon.  He recently was awarded a Lifetime Achievement Award from Great Britain for his contributions in the field of strength and conditioning. A Fulbright Scholar, he has a vast experience in scholarship, academics, and athletics. Dan has advanced degrees in history, religious education, and has studied at University of Haifa, the American University of Cairo, and Cornell. He is a former Senior Lecturer at Saint Mary's University in Twickenham, England. His books include bestsellers such as Easy Strength Omnibook, Never Let Go, Mass Made Simple, and Intervention (among almost two dozen other published works) and countless articles. He is the grandfather to five and continues to write, coach, train, and lecture to practically every fitness and performance level. Website Instagram Movement Lectures Grab Dan John's book on Amazon! Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile

On episode 517 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Dr. Julianne Ewen and Dr. Julie Ossege, the authors of "Guide for the New Nurse Practitioner Transitioning Into Practice", a first-of-its-kind book published by Springer Publishing in early 2025. In the course of their conversation, Keith and his esteemed guests discuss the many challenges faced by new NPs transitioning into practice, including certification, jurisprudence, state practice environments, wellness and self-care, educational pathways, and the frequent shock of moving from a career as an RN to a career path as a newly minted nurse practitioner. Dr. Julie Ossege is a nationally recognized leader in nursing and advanced practice, with over 30 years of experience shaping the future of nurse practitioners. She has held numerous leadership roles with the Kentucky Nurses Association, including serving on the Board of Directors, Events Planning, and Bylaws Committees. She currently contributes as an editorial board member for the Kentucky Nurse and edits the popular Student Spotlight section. Dr. Julianne Zehnder Ewen, is a distinguished nurse practitioner, educator, and healthcare leader whose career spans over three decades of clinical practice and academic excellence. As a faculty member at the University of Kentucky College of Nursing, Dr. Ewen plays a pivotal role in shaping the future of Family Nurse Practitioners, offering invaluable mentorship and expertise in the Clinical Title Series. This episode of the Nurse Keith Show is brought to you in collaboration with Springer Publishing, who have been delivering award-winning healthcare education and exam prep materials focused on nursing, behavioral health, and the health sciences for more than 70 years. We thank Springer Publishing for their support. Connect with Dr. Ewen, Dr. Ossege, and Springer Publishing: ⁠⁠Guide for the New Nurse Practitioner Transitioning Into Practice ⁠Springer Publishing⁠ Dr. Ewen on LinkedIn Dr. Ossege on LinkedIn Contact Nurse Keith about holistic career coaching to elevate your nursing and healthcare career at ⁠⁠NurseKeith.com⁠⁠. Keith also offers services as a motivational and keynote speaker and freelance nurse writer. You can always find Keith on⁠⁠ LinkedIn⁠⁠. Are you looking for a novel way to empower your career and move forward in life? Keith's wife, Shada McKenzie, is a gifted astrologer and reader of the tarot who combines ancient and modern techniques to provide valuable insights into your motivations, aspirations, and life trajectory, and she offers listeners of The Nurse Keith Show a 10% discount on their first consultation. Contact Shada at ⁠⁠TheCircelandtheDot.com ⁠⁠or shada@thecircleandthedot.com.

What does it take to deliver human-centered customer experience across nearly 200 resorts and 22,000+ employees? On this episode of The Modern Customer Podcast, I'm joined by Derek De Salvia, Chief Customer Officer and EVP at Hilton Grand Vacations. Derek leads the company's global CX strategy and brings a practical, people-first lens to metrics, personalization, and leadership at scale. We talk about moving beyond NPS, using real-time feedback to drive smarter decisions, applying AI to elevate both guest and employee experience, and staying meaningfully connected to the frontline. Ready to see what future-ready CX leadership really looks like? Hit play to hear how Hilton Grand Vacations is using data, AI, and frontline insight to stay ahead. This episode is sponsored by SCAYLE, the flexible and scalable eCommerce platform built to grow enterprise brands pain-free.  Visit www.scayle.com to learn more Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

The Trident Room Podcast (TRP) team is launching an all-new series delivering authentic conversation on current, topical issues. Each episode of TRP Unfiltered features a round table of podcast hosts, NPS students and their guests tackling a random question submitted by TRP listeners … Just the kind of stout conversation you'd expect from the Trident Room Podcast. Up first, what is the best (and worst) leadership advice you have ever received? ----------------- The Trident Room Podcast is brought to you by the Naval Postgraduate School Alumni Association and the Naval Postgraduate School Foundation. www.npsfoundation.org. For comments, suggestions, and critiques, please email us at TridentRoomPodcastHost@nps.edu, and find us online at https://www.nps.edu/tridentroompodcast. Thank you! Tags: NPS, Naval Postgraduate School, Monterey, California, Navy, Army, Marine Corps, Air Force, U.S., United States, Coast Guard, DOD, Military Education, Podcast, Military Podcast, The Trident Room, The Trident Room Podcast The views expressed in this podcast are those of the individuals and do not reflect the official policy or position of the U.S. government, the Department of Defense, the U.S. Navy, or the Naval Postgraduate School.

10 of the STRANGEST National Park Disappearances 10Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Welcome back to another episode of All Things Considered CX!In today's conversation, Bob Azman sits down with Nick Bond, founder of Apex, to dive deep into the evolving world of customer experience, behavioral science, and the impact of AI on business.Nick shares his journey from traditional research and marketing roles to launching Apex, a company on the forefront of using data and motivation science to truly understand what drives customer decisions—and what it takes to move the needle on customer engagement and lifetime value.Together, Bob and Nick break down the shortcomings of metrics like NPS, the resurgence of customer lifetime value, and why understanding customer emotion is key to delivering experiences that inspire action—whether you're in B2C or B2B. From uncovering the power of “joy” in even the most unexpected places, to activating insights from your company's untapped data, this episode is packed with eye-opening insights on how to create value for customers and, just as importantly, get value from them.Ready to challenge old assumptions about customer engagement and discover how AI can fuel both better service and smarter growth? Let's jump in!

Welcome back to another episode of All Things Considered CX!In today's conversation, Bob Azman sits down with Nick Bond, founder of Apex, to dive deep into the evolving world of customer experience, behavioral science, and the impact of AI on business.Nick shares his journey from traditional research and marketing roles to launching Apex, a company on the forefront of using data and motivation science to truly understand what drives customer decisions—and what it takes to move the needle on customer engagement and lifetime value.Together, Bob and Nick break down the shortcomings of metrics like NPS, the resurgence of customer lifetime value, and why understanding customer emotion is key to delivering experiences that inspire action—whether you're in B2C or B2B. From uncovering the power of “joy” in even the most unexpected places, to activating insights from your company's untapped data, this episode is packed with eye-opening insights on how to create value for customers and, just as importantly, get value from them.Ready to challenge old assumptions about customer engagement and discover how AI can fuel both better service and smarter growth? Let's jump in!

Steve Stockton's National Park MYSTERIES 27Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

The National Park System (NPS) is a national treasure. US National Parks represent just about every type of feature and wildlife you can imagine. And it's not just parks: The NPS includes national monuments, memorials, scenic trails, lakeshores, battlefields, recreation areas, and more. The concept of a national park is credited to George Catlin, a 19th-century lawyer, painter, and adventurer. His travels took him all over the burgeoning United States, where he met fifty native tribes. He also worried about the loss of wildlife, wilderness, and indigenous people as America expanded westward into the frontier. His solution? A ‘nation's park' — land protected by the government for future generations. That vision became reality in 1872, when Yellowstone, in what's now Wyoming, became the first national park established by Congress. Now there are 63 National Parks across the US and its territories, from Acadia in Maine to Yosemite in California, Denali in Alaska to Dry Tortugas in Florida, and so many more in between. In this episode, we explore the almost overwhelming awesomeness of the NPS and take a virtual tour of some of the coolest experiences you can have in nature. We learn about the history of hippos and the Everglades, meet the most dangerous animal in the Grand Canyon, and learn the best place to eat popovers in Maine. Then we recommend five books that took us on big adventures in national parks, including a historical novel in Oklahoma, an adventure story in the Pacific Northwest, a murder mystery in Michigan, a memoir in Arizona, and a Bigfoot tale in Washington. Shelterwood by Lisa Wingate Wild: A Journey from Lost to Found on the Pacific Crest Trail by Cheryl Strayed A Superior Death by Nevada Barr A Walk in the Park: The True Story of a Spectacular Misadventure in the Grand Canyon by Kevin Fedarko Devolution: A Firsthand Account of the Rainier Sasquatch Massacre by Max Brooks For more on the books we recommend, plus the other cool stuff we talk about, visit show notes. Sign up for our free Substack to connect with us and other lovely readers who are curious about the world. Transcript of National Parks: Go Outside and Touch Grass Do you enjoy our show? Do you want access to awesome bonus content? Please support our work on Patreon! Strong Sense of Place is an audience-funded endeavor, and we need your support to continue making this show. Get all the info you need right here. Thank you! Parts of the Strong Sense of Place podcast are produced in udio. Some effects are provided by soundly. Learn more about your ad choices. Visit megaphone.fm/adchoices

InTouch with Terri is brought to you by Podium: Podium is a platform providing AI-powered communication solutions for lead conversion and patient retention. In Touch with Terri listeners get their first month of Podium free CLICK HERE About Terri's Guest: Izhak Musli Izhak Musli is a serial entrepreneur and a prominent figure in the SaaS and data analytics industry, particularly in the aesthetics sector. He is the Co-Founder of the 4S Summit and the Founder & CEO of Get Kudos, a next-gen platform aimed at enhancing patient retention and satisfaction in aesthetic practices. Musli has over 15 years of experience in leadership roles within technology-driven environments and has been instrumental in pioneering innovative solutions to improve practice efficiencies and profitability. His career milestones include founding Atlas KPI and contributing to the success of Apex Platform and Cimplast, showcasing his deep-seated expertise in business intelligence solutions. Episode Summary: In this enlightening episode of "In Touch with Terri," host Terri Ross reunites with her business partner and friend, Izhak Musli, to explore the transformative power of patient retention in the aesthetics industry. With Musli's extensive background in SaaS and analytics, the duo sheds light on the often-overlooked area of patient retention as a pivotal profit center for aesthetic practices. They discuss why practices should pivot from the continuous hunt for new patients and instead leverage innovative platforms like Get Kudos to enhance patient experience, drive loyalty, and maximize profitability. The conversation delves into the critical challenges that aesthetic practices face, such as the heavy reliance on new patient acquisition and the neglect of existing patient relationships. Musli explains how Get Kudos disrupts this norm by providing frictionless solutions to engage and retain patients. They discuss the elements that make the platform a game-changer: from its intelligent flow design that sidesteps typical app downloads to how it turns patient satisfaction metrics into actionable business growth strategies. The episode makes a compelling case for reshaping practice business models to prioritize customer satisfaction, continuous feedback, and a well-oiled retention strategy. Key Takeaways: Patient Retention as a Profit Center: Izhak Musli highlights how focusing on patient retention over constant patient acquisition can significantly enhance profitability within aesthetic practices. The Importance of Net Promoter Score (NPS): Emphasizing the value of understanding patient satisfaction, the episode explains how using NPS can refine business operations and improve patient experiences. Frictionless Experience: Get Kudos offers a seamless patient interaction process without the hassle of app downloads or complex logins, making patient engagement more effective and user-friendly. Revolutionizing Patient Loyalty: The platform not only boosts patient retention but also provides mechanisms for acquiring new reviews and patient referrals, which are integral to practice growth. Strategic Business Insights: Through data-driven strategies, practice owners can reduce costs and increase revenue by enhancing the experience and loyalty of their existing patient base. Notable Quotes: "We are always trying to bring significant value to you in every podcast that we do." - Terri Ross "It's almost sad to some degree, how often patient retention is overlooked." - Izhak Musli "Customer service is the heart of any business. Sales achieve initial revenue, but it's service that builds sustainability." - Izhak Musli "The fact that some practices are making money does not mean that everything is good." - Izhak Musli "Stop to assume, manage it, and maximize the opportunity. It's that simple." - Izhak Musli Resources: Terri Ross Website: Click Here Terri Ross Patreon: Business and Sales Mentorship Get Kudos: Visit getkudos.ai to learn more about the platform and book a demo. Connect with Izhak Musli: For direct inquiries, reach out via the contact options provided on the Get Kudos website https://4ssummit.com/ 4S Summit Info: For more details, look up 4S Summit to understand its role in providing strategic business consulting in the aesthetics industry https://4ssummit.com/ Be sure to tune into the full conversation to uncover detailed insights into transforming your aesthetic practice by leveraging patient retention strategies. Subscribe for more episodes and stay informed about the latest developments and strategies in the industry   

On this accredited episode of NP Pulse: The Voice of the Nurse Practitioner®️, join expert nurse practitioners (NPs) Jessica Glennie and Corinne Young for an insightful discussion on fibrosing interstitial lung disease (ILD) — a complex and often underrecognized condition. Learn how to identify early signs, navigate the diagnostic pathway and support patients with emerging therapies and holistic care strategies. This essential program equips NPs with the tools to improve outcomes for patients living with ILD. A participation code will be provided at the end of the podcast — make sure to write this code down. Once you have listened to the podcast and have the participation code, return to this activity in the AANP CE Center. Click on the "Next Steps" button of the activity and: Enter the participation code that was provided. Complete the posttest. Complete the activity evaluation. This will award your continuing education (CE) credit and certificate of completion. 1.2 CE, 0.4 RX, will be available through June 30, 2026. This activity is supported by an independent medical educational grant from Boehringer Ingelheim Pharmaceuticals, Inc.  

In July 1999, a 34-year-old book editor from New York set out for a day hike near Comet Falls in Mount Rainier National Park. Despite clear skies, he left the main trail and entered rugged, snow-covered terrain. When he never returned, an extensive search turned up nothing—no gear, no footprints, no clues. Join us this week as we investigate the disappearance of Joseph “Joe” Lee Wood Jr.Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Mrunmayee Shete, TK, Katie Mellskog, & Rayna Weth.Want to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.