Podcasts about NPS

Cardiovascular expert Colleen Walsh-Irwin returns to NP Pulse for an in-depth look at hyperlipidemia and the importance of controlling LDL-C levels. Walsh-Irwin also walks us through lipid panels, risk scoring and the many tools NPs have at their disposal to keep patients healthy and informed.  This podcast is made possible by Amgen.

The U.S. National Park Service was affected by cuts to government agencies in the first quarter of 2025. We reached out to find out more from a motorcyclist's perspective and spoke at length with Kirsten Talken-Spaulding, who is a Deputy Regional Director with the NPS. This episode includes news on motorcycle thievery, KTM's numbers and more! Chasing the Horizon is brought to you by the BMW Motorcycle Owners of America. Get all the links for our guest and the news on the show notes page on chasingthehorizon.us.

This week, Monika explores the big question: is your career heading for a sudden cliff or does it have a runway for take-off? She draws parallels from past disruptions — typesetters replaced by computers and librarians displaced by the internet — to highlight how today's fears around AI are part of a recurring pattern. Some people adapt and thrive by upskilling, while others stagnate. Monika shares warning signs of career stagnation, from outdated roles and lack of new skills to limited visibility with decision-makers.Monika then outlines how to turn a potential cliff into a growth runway. It begins with honest self-assessment and continuous learning through micro-courses, mentors, and side projects. A growth mindset, curiosity, and the willingness to adapt are crucial safety nets in uncertain times. She emphasizes the power of networking with peers and mentors already thriving in the new environment. Drawing inspiration from Peter Drucker's lifelong learning journey, Monika reminds us that constant adaptation is the only way to stay relevant.In listener questions, Sneha Rege writes about transitioning from a misled ULIP investor to an aspiring SEBI-registered advisor and asks about international diversification and classifying NPS in asset allocation. Abhishek Kumar Goyel, a merchant navy professional, seeks guidance on consolidating a scattered portfolio and creating financial order. And Anonymous, an early retiree, worries about whether a flat or prolonged bear market could derail her investments.Chapters:(00:00 – 00:00) Work Does Not End, Jobs Do: Navigating Career Cliffs and Runways(00:00 – 00:00) International Diversification and Global Fund Choices(00:00 – 00:00) NPS in Asset Allocation and Retirement Planning(00:00 – 00:00) Bringing Order to a Scattered Financial Portfolio(00:00 – 00:00) Managing Retirement Wealth Against Market RisksIf you have financial questions that you'd like answers for, please email us at ⁠mailme@monikahalan.com⁠ Monika's book on basic money management⁠⁠https://www.monikahalan.com/lets-talk-money-english/⁠⁠Monika's book on mutual funds⁠https://www.monikahalan.com/lets-talk-mutual-funds/⁠Monika's workbook on recording your financial life⁠⁠https://www.monikahalan.com/lets-talk-legacy/⁠⁠Calculators⁠⁠https://investor.sebi.gov.in/calculators/index.html⁠⁠You can find Monika on her social media @monikahalan. Twitter ⁠⁠@MonikaHalan⁠⁠Instagram ⁠⁠@MonikaHalan⁠⁠Facebook ⁠⁠@MonikaHalan⁠⁠LinkedIn ⁠@MonikaHalan⁠Production House: ⁠www.inoutcreatives.com⁠Production Assistant:⁠ Anshika Gogoi

Nicole Kyle, Managing Director and Co-Founder of CMP Research joins Gadi Shamia, CEO and Co-Founder of Replicant, to bust five of the biggest myths holding customer service back, from automation anxiety to the illusion of human-only personalization. This episode is your cheat sheet for what's actually changing in the contact center, and what still needs to be done.In this episode:Why 50% automation by 2028 isn't a stretch, it's already happeningThe future of work in CX: fewer Tier 1 agents, more AI coaches and analystsWhy personalization doesn't require a human and often works better without oneWhy effort score is replacing CSAT and NPS at leading brandsWhat “good” looks like in an AI-augmented contact center

In this high-yield episode of Curbsiders Addiction Medicine, we dive deep into a practical and compassionate approach to caring for patients using methamphetamines and/or living with methamphetamine use disorder. We explore the latest pharmacologic options, harm reduction strategies, contingency management, and innovative ideas for monitoring and supporting patients. Whether you're in primary care or other subspecialty settings, this episode is packed with pearls for every clinician with our amazing guest, Dr. Phillip Coffin, Director of the Center on Substance Use and Health in the SFDPH.  Claim CME for this episode at curbsiders.vcuhealth.org! By listening to this episode and completing CME, this can be used to count towards the new DEA 8-hr requirement on substance use disorders education. Episodes | Subscribe | Spotify | iTunes | CurbsidersAddictionMed@gmail.com | CME! Credits Producer/Script Writer/Show Notes: Era Kryzhanovskaya, MD Infographic and Cover Art: Zoya Surani Hosts: Carolyn Chan, MD. MHS and Era Kryzhanovskaya, MD Reviewer: Sarah Leyde MD Showrunner: Carolyn Chan, MD, MHS Technical Production: PodPaste Guest: Dr. Phillip Coffin Show Segments Intro, disclaimer, guest bio Guest one-liner Case from Kashlak; Definitions Four-tier approach to taking care of patients with methamphetamine use/use disorder Medications for treatment Psychosocial treatment Harm reduction New horizons in treatment  Outro Sponsor: Locumstory Learn about locums and get insights from real-life physicians, PAs and NPs at Locumstory.com Sponsor: Panacea Visit panaceafinancial.com and Panacea's Resource Library for free student loan articles, guides, and webinars built to help you make informed decisions. Sponsor: Grammarly  Download Grammarly for free at Grammarly.com/PODCAST

Marcus welcomes Rob Israch, President of Tipalti – a late-stage, fast-growth SaaS company in the finance sector. Rob shares his extensive experience from NetSuite, Intuit, and GE, detailing his unique journey from marketing to president, and the "fun ups and downs and pitfalls" of scaling a global business. The discussion delves into the critical aspects of building and leading a company through various growth phases, adapting to market changes, fostering effective communication, and understanding what truly drives sustainable success in a rapidly evolving economic landscape. Key Discussion Points: From Marketer to President Rob's background as a marketer and his career trajectory from CMO to President at Tipalti. The importance of embracing "grey space" – taking on challenges beyond one's immediate job scope and being willing to learn. Why getting results, being humble, and executing, even on "unsexy things," are crucial for career advancement. Advice for CMOs Aspiring to Leadership The necessity for marketers to be analytical, capable of marrying creativity with metrics, and speaking the language of finance and the board. Avoiding sounding "too much like a marketer" by focusing on truth-finding and problem-solving with numbers, rather than just storytelling. The Evolution of a Scaled Business: Tipalti's Journey Insights into Tipalti's growth from 25 employees to over 1,000 in 11 years. Changes in hiring, talent acquisition, and leadership skills needed at different stages of growth. The increasing importance of communication and alignment as a company scales. The Critical Role of Middle Management The immense impact of a strong middle management layer on a successful operation. The challenge of selecting the right leaders, maintaining a high bar, and knowing when to promote from within versus bringing in outside talent. Detecting leaders who "talk a good game but can't actually get results". Operating Rhythms and Communication at Scale The necessity of formalising company values and mission as a business grows, moving past initial cynicism. Examples of operating rhythms, including quarterly leadership offsites, cross-functional business leader meetings, and CEO roundtables. The importance of one-to-one conversations and cross-functional SWAT teams to break down silos in larger organisations. Detecting Hidden Issues (Rot Under the Floorboards) Using a balanced scorecard as a metric system to avoid people gaming a single goal and to gain comprehensive insights. The value of early indicators and actively listening to employees and customers to uncover problems not captured by metrics. What Investors Should Ask (But Rarely Do) The need for investors to dig deeper into a company's identity, target market segments, and differentiators to understand the "why" behind the metrics. Dangers of Misguided Scaling Assumptions The common mistake of assuming that simply hiring "top talent" from prestigious backgrounds will solve all issues, without considering their fit and ability to adapt and execute at all levels. The continuous need for leaders to adapt and evolve every six months as the business changes. Holistic Business Growth vs. Deal Momentum Theatre Protecting against "deal momentum theatre" where new wins are celebrated, but cash flow, retention, and loyalty lag. The shift towards a healthy, holistic approach with happy, advocating customers as the most profitable way to grow, even if it feels uncomfortable. How Tipalti re-emphasised customer centricity through values, committees, and new metrics when growth challenged earlier informal approaches. Regrets in Institutionalising Processes Regretting a period of too much focus on new business conversion at the expense of the entire customer lifecycle. The tricky balance between investing in product vision and addressing immediate customer needs. Balancing Investor Pressure with SaaS Reinvestment The importance of a smart LTV to CAC model to balance short-term gains with long-term sustainability and profitability. LTV to CAC as a filter that guides investment decisions and helps communicate strategy to investors. Rethinking Customer Health: NPS vs. Net Value Score Rob's advocacy for NPS as a humbling and valuable metric for customer-centric culture, though acknowledging its limitations in directly linking to business results and long-term value. Marcus introduces his concept of a Net Value Score which ties customer outcomes directly to revenue retention and margin for a more honest and predictable measure of future relationship value. Loyalty as the North Star The distinction between renewal, repeat purchases, and customer loyalty. Loyalty as the ultimate aspiration for a business, which naturally drives the other two, and serves as a vital "North Star" for employee motivation. Systematising Referrals and Customer Expansion (GoToBase) Using data science and data mining to correlate customer behaviors with LTV to CAC, expansion rates, and product usage. The observation that customer expansion and "GoToBase" motions are often immature in many organisations, with a heavy focus on new logos. The argument that referrals should be a systematised engine, not an accident, and that happy customers are the foundation. Adapting to the New Economic Reality and the Power of Trust The shift from an environment of cheap money and growth at all costs to one demanding profitability and sustainable metrics. The need for go-to-market leadership to adapt or be replaced, with increased importance of customer success, account management, and marketing/channel functions. In an age of decreasing trust due to AI and media, companies that build around trust within their customer and partner base will thrive, making trust a powerful, measurable "operating system" and "North Star". Rob's Best Mistake: Being naive and taking chances in "grey spaces," which doesn't always work out but consistently leads to valuable learning and experience. Connect : You can find Rob Israch on LinkedIn https://www.linkedin.com/in/robisrach/   Don't forget to like, comment, and share this episode! If you're a leader navigating rapid growth, this conversation is for you. Stay safe and happy selling!

In this episode, Justin talks with Kelly Dugan, a nurse practitioner who spent years in urology before realizing the field had an untapped opportunity: bringing urology consults directly to nursing homes and assisted living facilities. Kelly shares her journey from ER nurse to private practice, what it was like getting bought out by private equity, and why she's now building her own mobile urology service.They discuss the realities of credentialing, malpractice insurance, and billing, but Justin emphasizes a key lesson, don't get stuck on small details. The most successful NPs focus on patient care, customer service, and getting started. If you're an NP looking to launch a niche practice or escape the corporate grind, this episode will inspire you to take the leap.

Episode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard. At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the launch of a centralized experience team. “Not interested,” said everyone from athletics, academics, athletic development, and student life. Why? IMG Academy's culture initially prized local control. “Owners of experience,” says Mike, is how teams saw themselves. Mike and his team persisted. They built a real-time listening program with trusted access and immediate visibility so coaches, teachers, and staff could act on feedback. The centralized team partnered across athletics, academics, athletic and personal development, and student life to align fixes and remove friction for frontline work.  Results followed: NPS rose for parents and students. Re-enrollment increased. Earned growth forecasts climbed. “It made their jobs easier,” explains Mike.  “But also, it helped them get to the end result they want: delivering an unrivaled experience for students.” Guest: Mike Milliron, Chief Operating Officer, IMG Academy Host: Rob Markey, Partner, Bain & Company Give Us Feedback: Help us improve the podcast here: https://bit.ly/CCPodcastFeedback Time-Stamped Topics: 00:01 — Who owns experience on a campus built on silos 00:04 — Non-negotiables like culture change and real listening access 00:05 — Mission UCX prioritizes caring for those they serve 00:06 — Early financial signals drove re-enrollment to tick up 00:07 — Standing up CX and a listening program spanning multiple verticals 00:08 — Value lands when CX makes people's jobs easier 00:09 — New games unlocked by data and insight loops 00:11 — Rapid-fire takes on popular CX buzzwords  Time-Stamped Quotes: [09:00] “The most difficult part was trying to figure out how it was actually going to work. Once we got it up and got it moving and realized the value right away, it became one of the smartest decisions, and it made people's jobs easier.” [9:00] “We introduced a listening program. We introduced a dedicated team to work across verticals. [It was about] just the cultural component of A) getting that team in place, and then B) trying to figure out how do we actually best navigate what's been in place for the previous 35 years—and some muscles that have been built—in a trustworthy way and in a way that people wanted to engage.” [06:00] “We're starting to see customer experience and NPS go up across parents, students, and essentially all of our experiences in our product lines. We're also seeing employee experience go up, which is super important—that's helped with retention and workplace satisfaction.” [10:00] “We have different opportunities to actually understand how to drive value and impact. And we're just like, ‘Oh my gosh, we never would've thought that we're able to do this.' And how it then ties back to a retention strategy or to a new product or new experience that we want to launch. So, it'sfun to actually see those things come to life.” Resources  “A New Playbook” (Episode 230 with former IMG Academy president, Tim Pernetti)

Summary: In this episode of the Experience Revolution podcast, host Dave Murray speaks with Kevin Shipley, Associate Vice President of Community Engagement at Gulf Coast Blood. They discuss the evolution of donor experience at Gulf Coast Blood, emphasizing the importance of empathy, leadership support, and innovative training methods. Kevin shares insights on how the organization has successfully increased donor retention and engagement through strategic initiatives, including the use of Net Promoter Score (NPS) for both donor feedback and employee recognition. The conversation highlights the significant impact of a strong donor experience on saving lives and sustaining organizational growth. "Great donor experience helps save lives." Chapters: 00:00Introduction to the Experience Revolution 01:58Growth in Donor Experience at Gulf Coast Blood 06:32Impact of Empathy on Donor Retention 09:25Challenges in Donor Retention and Engagement 12:14Leadership Changes and Sustaining Initiatives 14:08Integrating Customer Experience into Training 17:07Celebrating Donor Milestones 18:51Measuring Success with NPS 22:26Using NPS for Employee Recognition 33:09Conclusion and Future Outlook

In this eye-opening episode, I sit down with Arthur Menard de Calenge, the visionary CEO and Founder of HAVN to delve into a topic that's often overlooked but critically important: EMF exposure and its impact on our health. We explore how the invisible radiation emitted by everyday devices—like cell phones, laptops, and Wi-Fi routers—can affect our fertility, hormone balance, and overall well-being. Arthur shares insights from over 2,200 peer-reviewed studies linking EMF exposure to adverse health effects, including decreased sperm count and motility, DNA damage, and increased oxidative stress. But it's not all doom and gloom. Arthur also discusses practical steps we can take to mitigate these risks, such as maintaining distance from emitting devices, using EMF meters to measure exposure, and adopting protective measures like switching to wired headphones. He also introduces HAVN's innovative WaveStopper™ fabric, inspired by spacesuit technology, which blocks 99.7% of EMF radiation and is incorporated into everyday clothing items like hats, underwear, and laptop pads. This conversation is a must-listen for anyone interested in understanding the science behind EMF exposure and learning actionable strategies to protect themselves in our increasingly connected world. Key Takeaways: EMF Exposure and Health: EMF exposure can have significant adverse effects on human health, particularly male fertility, through mechanisms like increased reactive oxygen species. Protective Measures: Simple everyday adjustments, such as removing cell phones from pockets and turning off Wi-Fi routers during sleep, can significantly reduce EMF exposure. HAVN's Product Innovation: HAVN offers a range of clothing and accessories designed to block EMF radiation, utilizing technology inspired by space suits. Scientific Support and Awareness: Over 2,200 studies have linked EMF exposure to various health risks, emphasizing the need for greater public awareness and precaution. Practical Benefits for Athletes: Top athletes, including Rudy Gobert, use HAVN products to enhance recovery and performance by reducing EMF-induced stress and enhancing heart rate variability. More About Arthur Menard de Calenge: Arthur Menard is a Forbes 30 Under 30 entrepreneur, TEDx speaker, and the founder of HAVN (havnwear.com), the world's first EMF-blocking apparel designed for daily wear. Trusted by doctors, elite athletes, and the U.S. Air Force, HAVN's patented WaveStopperTM fabric blocks 99.7% of radiation from everyday tech, helping reduce risks tied to fertility, hormones, and cognitive health. Since launch, HAVN has sold over 250,000 products to more than 70,000 customers worldwide. Arthur holds an MS in Biology & Engineering from AgroParisTech and an MBA from HEC Paris. His mission is to help people live longer, feel better, and thrive in a connected world. Website Instagram LinkedIn Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

This week, Monika explains why so many borrowers feel cheated when their home loan EMIs don't drop even after RBI cuts rates. The key difference lies between banks and housing finance companies (HFCs). While bank loans are linked to external benchmarks like the repo rate, HFCs use their own prime lending rates — numbers they control and reset far less frequently. Monika breaks down how this allows HFCs to delay or dilute rate cuts, and why old borrowers often continue paying higher EMIs while new borrowers get lower rates.Monika highlights the importance of understanding who your lender is, how benchmarks are set, and why RBI rules apply differently to banks and HFCs. She cautions borrowers about conversion fees, reset periods, and the hidden costs of staying with an HFC, and urges listeners to explore switching to a bank loan for faster and fairer rate transmission.This week's listener questions include Subroto Baul from Gurgaon on estate planning and providing for minor children, Milan Jhadav from Vadodara on choosing between index funds and asset allocation funds for a 10-year goal, and Prateek Dubey from Madhya Pradesh on deciding between NPS and the new Unified Pension Scheme.Chapters:(00:00 – 00:00) Why Floating Rate Loans Don't Fall as RBI Cuts Rates(00:00 – 00:00) Understanding Banks vs HFCs(00:00 – 00:00) Legacy Planning Challenges(00:00 – 00:00) Asset Allocation for Child's Education(00:00 – 00:00) NPS vs UPS for Government EmployeesIf you have financial questions that you'd like answers for, please email us at ⁠mailme@monikahalan.com⁠ Monika's book on basic money management⁠⁠https://www.monikahalan.com/lets-talk-money-english/⁠⁠Monika's book on mutual funds⁠https://www.monikahalan.com/lets-talk-mutual-funds/⁠Monika's workbook on recording your financial life⁠⁠https://www.monikahalan.com/lets-talk-legacy/⁠⁠Calculators⁠⁠https://investor.sebi.gov.in/calculators/index.html⁠⁠You can find Monika on her social media @monikahalan. Twitter ⁠⁠@MonikaHalan⁠⁠Instagram ⁠⁠@MonikaHalan⁠⁠Facebook ⁠⁠@MonikaHalan⁠⁠LinkedIn ⁠@MonikaHalan⁠Production House: ⁠www.inoutcreatives.com⁠Production Assistant:⁠ Anshika Gogoi⁠

AANP President Dr. Valerie Fuller returns to NP Pulse to speak about the challenges that both misinformation and disinformation pose to health care professionals. Valerie explores what these terms mean, and how NPs can combat both mis- and disinformation in their practice and online.

Law enforcement rangers cleared an illegal cannabis grow in Sequoia National Park, where they found thousands of plants, toxic chemicals, and major environmental damage. A new national park could be coming to Florida—legislation has been introduced to study the creation of “Florida Springs National Park.” Workers at Yosemite and Sequoia & Kings Canyon have voted overwhelmingly to unionize, joining a growing movement across the Park Service. Plus: new hunting and fishing opportunities at wildlife refuges, the Maurice Bathhouse restoration at Hot Springs, a fruitless year at Capitol Reef's orchards, and more. The NPS report, via National Parks Traveler: https://www.nationalparkstraveler.org/sites/default/files/attachments/nps_staffing_impact_data_july_2025_-_copy.xlsx Find the  Slinky Stove that's right for your next adventure at: https://www.slinkystove.com/?ref=PARKography Join the PARKography Facebook group to discuss this episode and more: https://www.facebook.com/groups/parkography

Confused about the difference between PAs, NPs, and MD/DOs? In this episode, we break down education, training, scope of practice, lifestyle, and salary. You'll also learn how to answer common PA school interview questions like, “Why PA vs NP vs MD/DO?” and “What is the medical model?”____________________________________________Application to Acceptance NOW ENROLLING!! (Coaching starts September 15 so you're ready to submit by Oct 1) Create your most competitive application in Application to Acceptance Course - where we walk you step-by-step in creating your strongest, most competitive PA school application! From picking the right schools who will love your stats (even with a low GPA), to crafting an exceptional personal statement and experience paragraphs, and so much more, A2A has helped countless pre-PAs get accepted to PA school! Whether you want to apply now or next cycle, this course will show you exactly how to put together your best CASPA application so you can land PA school interviews and get accepted to PA school! We walk you through every step here!Keep up the amazing work future PA!Katie & Beth

This week on The Modern Customer Podcast, Dilip Bhatia, Chief Experience Officer at Lenovo, shares how Total Experience drives business outcomes. Lenovo, a $69B company operating in 180 markets, aligns every function around the customer—reducing churn, improving NPS, and embedding accountability. Guided by its vision of “Smarter Technology for All,” the company combines culture, design, and technology to turn experience into growth. Here's how Total Experience shows up at Lenovo:

J'ai reçu Jean-Charles Samuelian-Werve, cofondateur & CEO de Alan - la startup qui réinvente notre manière d'accéder à la santé. Créée il y a près de 7 ans, Alan réalise un chiffre d'affaires annuel récurrent impressionnant de 250 millions et fait partie de nos licornes françaises.Avant Alan, Jean-Charles a cofondé Explicit, où il a mis au point le siège d'avion le plus léger du monde.Cette aventure industrielle l'a doté de précieuses leçons qu'il partage avec nous, notamment sur l'art de bien communiquer ses choix.Dans cet épisode, tu découvriras les clés de sa réussite : la résilience, l'importance du plaisir au travail, et comment il parvient à maintenir une culture d'entreprise forte et solidaire avec plus de 530 employés. Jean-Charles nous parle aussi de ses débuts avec Alan, de l'importance cruciale de l'expérience utilisateur, et de la manière dont il s'inspire des plus grands pour faire d'Alan une entreprise leader.Une interview que j'ai adorée - j'espère qu'elle vous plaira (si c'est le cas, abonnez-vous et laissez 5 étoiles

This week's show is sponsored in part by EPIC-MRA Public Opinion Research MIRS News

In this episode of Nurse Converse, Maggie Ortiz continues the Protect Your Nursing License Series by busting myths about malpractice insurance and explaining why every nurse — from new grads to NPs — needs to understand how coverage protects their license, career, and peace of mind. Drawing on real cases, legal insights, and her 25 years of nursing experience, Maggie breaks down misconceptions that leave nurses vulnerable and offers practical steps to stay protected.You'll learn:Why malpractice insurance does not make you a targetHow it ensures unbiased legal protection during litigationThe financial realities of lawsuits nurses often overlookProactive steps to safeguard your nursing license and career>>Malpractice Insurance Myths Debunked: Are You Putting Your Nursing License at Risk?Jump Ahead to Listen: [00:01:32] Malpractice insurance misconceptions.[00:05:59] Cost of nursing litigation.[00:10:06] Professional liability insurance importance.[00:12:35] Importance of nursing insurance.[00:19:06] Protecting your nursing license.[00:21:26] Protect your nursing license.[00:25:02] Protecting your nursing license.[00:28:47] Nurse professional practice protection.Connect with Maggie on LinkedIn and on social media:Instagram: @bolt_crnaTikTok: @advocates4nursesFacebook: Advocates4nursesYouTube: @Advocates4nursesDon't forget to explore her website, Advocates for NursesFor more information, full transcript and videos visit Nurse.org/podcastJoin our newsletter at nurse.org/joinInstagram: @nurse_orgTikTok: @nurse.orgFacebook: @nurse.orgYouTube: Nurse.org

The gut microbiome isn't just about digestion, it's the command center influencing everything from mental health and immune resilience to athletic performance and chronic disease risk. In this episode, Dr. Leo Grady unpacks the gut's far-reaching role in human health, highlighting its intricate connections with the immune and nervous systems, nutrient processing, and hormonal regulation. But this conversation goes beyond biology. Dr. Grady introduces cutting-edge innovations in artificial intelligence and genomic sequencing that are reshaping how we study and support the gut. From AI-driven digital twin models to precision dietary and lifestyle interventions, listeners will discover how technology is unlocking a future where gut health can be measured, predicted, and personalized like never before. Whether you're a clinician, health enthusiast, or simply curious about the next frontier in medicine, this episode will change the way you think about your gut and the future of healthcare itself. Key Takeaways: Every aspect of health, including metabolic disorders and mental health, is linked to the gut microbiome. Jonah utilizes advanced AI and genomic sequencing to provide comprehensive gut microbiome analysis. AI's ability to simulate dietary and lifestyle changes can inform personalized health interventions. Shifts in gut microbiome environments indicate possible precursors to diseases like Parkinson's and Alzheimer's. Personalized medicine through AI-driven insights offers an innovative approach to optimize health outcomes. More About Dr. Leo Grady, PhD: Dr. Leo Grady is an internationally recognized leader in applying AI to healthcare, with over 20 years of experience across pioneering startups and global medical companies. As CEO of Paige.ai, he guided the company to industry leadership, launching groundbreaking products worldwide and securing the first-ever FDA approval for an AI product in pathology. Today, as Founder and CEO of Jona, Dr. Grady is spearheading the use of AI and digital twin technology to decode and reshape the gut microbiome, unlocking new ways to transform human health. A prolific innovator, he has authored two books on AI, published over 100 scientific papers, and holds more than 300 patents. His work has earned him the Edison Patent Award and induction as a Fellow of the American Institute for Medical and Biological Engineering. Dr. Grady earned his Ph.D. in Cognitive and Neural Systems from Boston University and currently also serves as CEO in Residence with Breyer Capital. Website Instagram Jona Health's Instagram Facebook Jona Health's LinkedIn Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

When you think about building wealth in medicine, do you picture yourself working at one job until retirement? My guest today, Kristin Burton, proves there's a better way. She began her career like many of us, buried in student loan debt and working long hours. After paying off $161,000 in just 16 months, she realized financial freedom was about more than debt elimination. Kristin shares how she shifted her focus from paying bills to building assets, investing aggressively in her twenties, and eventually creating income streams outside of medicine. We talk about the mindset shifts healthcare professionals must make to get ahead, and Kristin also shares how she helps other PAs, NPs, and PharmDs rethink their financial journey, create sustainable wealth, and avoid burnout in medicine. If you're wondering whether it's possible to thrive in your career, grow your wealth, and still have time for family and passions, this episode is for you! “If you can create a gap between your expenses and income and then create some assets with the gap, it's almost inevitable that you're gonna end up building some wealth.” ~ Kristin Burton In This Episode:- Kristin Burton's journey of paying $161k in student debt- What steps did she take toward becoming a millionaire?- Why your income level doesn't matter in building wealth- What Kristin would do differently and her current beliefs- Biggest client "head trash": PSLF myths and the 4% 401k mindset - How do you help healthcare professionals avoid lifestyle inflation?- Kristin's book recommendations - Redefining wealth: from net worth goals to "what is enough?" - How to find out more and join Kristin's community Book Recommendations Mentioned in the Episode: The Alchemist by Paulo Coelho: https://a.co/d/3yayzkg 10x Is Easier Than 2x by Dr. Benjamin Hardy & Dan Sullivan: https://a.co/d/hlbLEbG Who Not How by Dr. Benjamin Hardy & Dan Sullivan: https://a.co/d/2Ol8RjwThe 5 Types of Wealth by Sahil Bloom: https://a.co/d/6SMYeNH Die With Zero by Bill Perkins: https://a.co/d/6ae8TSq Join The Millionaires in Medicine Club!Learn how to clear debt and build wealth as a PA, NP, or PharmD: https://www.millionairesinmedicine.com/community Connect with Kristin Burton: Website: https://www.millionairesinmedicine.com/ LinkedIn: https://www.linkedin.com/in/kristin-burton-pac `Resources:➡️ Free community of high-performing physicians: the Physician Wealth Accelerator - https://limitless-md.mn.co/➡️ Check out my programs - https://vikramraya.com/coaching/➡️ Apply to become a Limitless MD -

Today marks the NPS's 109th birthday! In celebration (?) we pulled a few less than enthusiastic 1 star reviews of some of our favorite places. A few are straight up silly, some are maddening and others prove that just because National Parks are for everyone, not everyone are for National Parks. Sources: All reviews found on Yelp, NPS History For a full list of our sources, visit npadpodcast.com/episodes For the latest NPAD updates, group travel details, merch and more, follow us on npadpodcast.com and our socials at: Instagram: @nationalparkafterdark TikTok: @nationalparkafterdark Support the show by becoming an Outsider and receive ad free listening, bonus content and more on Patreon or Apple Podcasts. Want to see our faces? Catch full episodes on our YouTube Page! Thank you to the week's partners! Hello Fresh: Use our link to get up to 10 FREE meals and a free item for life. Smalls: For a limited time only, get 60% off your first order PLUS free shipping when you head to Smalls.com/npad. Blueland: Use our link to get 15% off your first order. Rocket Money: Use our link to get started saving.

This Day in Legal History: Organic Act Establishes the National Park ServiceOn August 25, 1916, President Woodrow Wilson signed the Organic Act, formally establishing the National Park Service (NPS) as a federal bureau within the Department of the Interior. This act marked a foundational moment in U.S. environmental and administrative law, as it created a centralized agency responsible for protecting and managing the country's growing number of national parks and monuments. Prior to this, national parks were overseen in a disjointed manner by various federal departments, often with limited resources or clear guidance. The Organic Act provided legal authority for the NPS to “conserve the scenery and the natural and historic objects and the wildlife therein,” while ensuring they remained “unimpaired for the enjoyment of future generations.”This statutory language introduced a lasting legal standard—the dual mandate of conservation and public enjoyment—that has guided U.S. park policy ever since. The law empowered the federal government to enforce regulations, manage visitor access, and develop infrastructure while preserving natural and cultural resources. Over time, this act laid the groundwork for the modern administrative state's role in environmental regulation. It also reflected an early recognition that public land could and should serve both ecological and civic functions.The NPS Organic Act helped inspire future legislation, including the Wilderness Act of 1964 and the National Environmental Policy Act of 1969. It also fueled legal debates around resource extraction, tribal land claims, and federalism. With the stroke of Wilson's pen, the United States committed itself to a legal philosophy of stewardship, enshrining the idea that public lands are a shared national trust. This day in legal history commemorates the birth of a legal and cultural institution that continues to shape American land use and environmental governance.Skadden, Arps, Slate, Meagher & Flom advised Intel Corp. in securing an $8.9 billion government investment deal, which includes granting the U.S. a 10% equity stake in the chipmaker. The agreement, announced by President Trump, comes months after Skadden and eight other major law firms pledged nearly $1 billion in free legal services in coordination with the White House. These services support causes such as veterans' advocacy, fighting antisemitism, and promoting justice system fairness. The firms reportedly entered the arrangement, in part, to avoid being targeted by executive orders that had been used against competitors.Skadden's role reflects its ongoing alignment with the administration's industrial and legal policy efforts, particularly as Intel seeks revitalization. The Federal Circuit also recently ruled that the Patent Trial and Appeal Board (PTAB) wrongly dismissed one of Intel's patent invalidity arguments against a competitor, bolstering Intel's broader legal position. Separately, Kirkland & Ellis, another participating firm, has been involved in U.S. trade negotiations with Japan and Korea, facilitated by Trump adviser Boris Epshteyn. The president has indicated he may rely further on these firms for legal matters related to tariffs, coal, and defense of law enforcement. Skadden's leadership emphasized internally that the firm retains full autonomy in client and case decisions.Skadden Steers Intel in Deal With Trump to Boost ChipmakerKilmar Abrego, a 30-year-old migrant whose wrongful deportation to El Salvador had made national headlines, was detained again by U.S. immigration authorities in Baltimore just days after being released from criminal custody in Tennessee. His 2019 asylum protections had barred deportation to El Salvador due to threats from gangs, but he was nonetheless removed in March in what officials later admitted was an “administrative error.” After months in a harsh Salvadoran prison, he was brought back to the U.S. in June to face criminal charges for transporting undocumented migrants, to which he has pleaded not guilty.Upon checking in with ICE in Baltimore, Abrego was arrested again and is now facing possible deportation—this time to Uganda, a country with no connection to him. U.S. officials have reportedly offered Costa Rica as a destination if he agrees to a guilty plea, but without that, Uganda remains the likely alternative, a move his legal team argues is unconstitutional and coercive. His lawyer described the tactic as the government using “Costa Rica as a carrot and Uganda as a stick.”Abrego has filed a federal lawsuit to prevent deportation without judicial review and is currently protected by a Maryland court order requiring 72-hour notice before any removal to a third country. His legal team is also seeking to dismiss the federal charges, alleging selective and retaliatory prosecution tied to his earlier challenge of the unlawful deportation. A Tennessee federal judge previously found him neither a flight risk nor a public threat, supporting his release. The case continues to spotlight the legal complexities and rights violations emerging under the Trump administration's immigration policies.Wrongly deported migrant Abrego again detained by US immigration officials | ReutersA U.S. federal judge has blocked President Donald Trump's administration from withholding federal funds from over 30 sanctuary cities and counties, including Los Angeles, Boston, Chicago, and Baltimore. The ruling, issued by U.S. District Judge William Orrick, expands a previous injunction from April that protected 16 jurisdictions. These cities had challenged two executive orders signed by Trump earlier in the year, arguing they unlawfully threatened to strip funding unless local authorities cooperated with federal immigration enforcement.Sanctuary jurisdictions typically limit how much local police assist with federal civil immigration arrests. Judge Orrick ruled that the executive orders posed an unconstitutional, coercive threat by conditioning federal funding on compliance with federal immigration preferences. His new order extends protections to additional cities that recently joined the lawsuit. He emphasized that any further actions or executive orders pursuing the same goal are likewise blocked under his injunction.The Trump administration had already appealed the earlier ruling, and the White House has not commented on the latest expansion. Separately, California Governor Gavin Newsom is suing over Trump's deployment of the National Guard to Los Angeles following protests related to federal immigration enforcement.Judge blocks Trump from withholding funds from Los Angeles, other sanctuary cities | ReutersA recent legal dispute between Apple and medical device maker Masimo is testing the boundaries of U.S. Customs and Border Protection's (CBP) authority in enforcing patent-related import bans. The case began when CBP seized five Apple Watches in Chicago due to an International Trade Commission (ITC) exclusion order, issued after Masimo successfully argued that Apple's blood-oxygen sensor infringed its patents. However, CBP later approved Apple's software workaround—which shifts blood-oxygen processing to a paired iPhone—without notifying Masimo, prompting the company to sue.Masimo argues CBP overstepped its enforcement role by effectively ruling on a patent dispute without an adversarial process, thereby undermining the ITC's authority. The lawsuit claims the workaround still infringes under the "doctrine of equivalents," which treats minor design changes as infringing if they achieve substantially the same result. Legal experts note that CBP is not equipped to handle complex questions of indirect or contributory infringement, which could occur when a product only violates a patent when used in combination with another device.The case raises due process concerns, especially as CBP's later ruling was issued ex parte—without Masimo's input—despite an earlier inter partes process. Legal observers see this as part of a larger structural flaw in how CBP and the ITC coordinate enforcement of exclusion orders. The ITC has acknowledged the lawsuit and may intervene, signaling that the dispute could influence broader agency practices. If successful, Masimo could seek enforcement penalties from the ITC, potentially up to $100,000 per day. This litigation follows a rare legal path similar to a 2013 Microsoft case against CBP that ended in settlement.Apple Watch Import Ban Work-Around Suit Tests Customs' IP Role This is a public episode. 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Are You Making These Blood Pressure Mistakes?Welcome to the Hypertension Resistant to Treatment Podcast! Initially, our goal was to empower individuals to effectively manage their blood pressure with the help of healthcare professionals. However, our focus has evolved to prioritize supporting healthcare providers, particularly nurse practitioners (NPs), recognizing their crucial role in patient outcomes.  We emphasize the importance of equipping healthcare providers with the necessary tools and knowledge to help patients achieve reasonable blood pressure control. Thank you for joining us on this journey toward improved hypertension management. This podcast offers a mixture of informative and inspirational content.The Hypertension Resistant to Treatment podcast is hosted by Dr. Tonya Breaux-Shropshire, PhD, DNP, MPH, FNP-C. Of note, according to the AACN, fewer than 1% of U.S. nurses hold a doctoral degree, with most having a DNP rather than a PhD. This highlights the rarity of both degrees, though DNPs are significantly more common than PhDs.Recommended models: click hereSend us a text Support the showSupport the podcast by subscribing using this link: click here. We appreciate your support, thank you! Log your blood pressure and share with your provider (click here). Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education, and research.Royalty-free music: Turn on My Swag 2 Epidemic Sound****Disclaimer: This podcast is for educational purposes only and is not medical advice. Always consult your own healthcare provider about your health. The views shared are those of the host and guests, and do not represent any other organization.”

In this episode of The PA Is In, Tracy Bingaman breaks down six surprising and game-changing features of Sermo, a clinician-only community designed specifically for APPs (PAs and NPs). From building real connections across the globe, to earning thousands through surveys, to engaging in raw and validating discussions with peers—you'll hear exactly how Sermo is offering more than just another networking app. Tune in to find out how it supports collaboration, connection, learning, and even cash flow for busy clinicians like you.JOIN SERMO & EARN $20 https://app.sermo.com:443/?sermoref=39d97a2c-f699-4f8b-b2f9-1eb131e18c75&utm_campaign=tell-a-friend SPONSORS

Most people think iron is only a concern if they're deficient, but too much iron can be just as dangerous. In this episode, I sit down with Dr. Christy Sutton, a leading figure in the study of iron imbalances, to explore the often-overlooked health epidemic of unrecognized iron overload. Anchored around her book, The Iron Curse, we discuss why outdated laboratory ranges often fail to detect these imbalances and why recognizing them is so crucial for long-term health. From there, we dive into the intricacies of iron metabolism and the need for updated functional health ranges tailored to healthy populations. Dr. Sutton explains how imbalances can signal underlying health problems and highlights the value of functional lab testing in catching issues conventional methods often miss. We also explore the role of genetic testing—especially for hereditary hemochromatosis—and how genetics and environmental factors work together to influence iron levels. Key Takeaways: Iron Imbalance Epidemic: Iron imbalances, particularly overload, are often underdiagnosed due to outdated lab ranges and misconceptions, representing a silent health epidemic. Functional vs. Conventional Ranges: Functional health ranges, as opposed to traditional lab ranges based on sick populations, are crucial for accurate diagnosis of iron-related health conditions. Importance of Genetic Testing: Genetic factors (hemochromatosis genes) play a significant role in iron overload, necessitating comprehensive testing beyond typical lab work. Dietary and Lifestyle Influences: Both high and low iron levels are influenced by diet, lifestyle, and, importantly, how iron interacts with other nutrients and lifestyle factors like exercise. Gender and Iron Requirements: Iron needs differ significantly by sex and life stages, with menstrual and post-menopausal women, as well as men, needing tailored iron management strategies. More About Dr. Christy Sutton, D.C.: Dr. Christy Sutton is interested in asking why health problems happen and finding the safest and least problematic solutions. Her work takes a deep and meaningful dive into genomics, labs testing and creating a personalized health plan. Her focus on finding and avoiding health landmines early stems from her personal experience with Crohn's and celiac disease plus her husband's experience with high iron, hemochromatosis, and a pituitary tumor that likely was associated with having undiagnosed hemochromatosis. Website Instagram Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

In This Episode Delivering excellent customer experiences often looks simple from the outside—but the reality is far more complex. In this episode of Systems Simplified, host Adi Klevit welcomes back Ty Givens to discuss how systems, processes, and training reshape the world of customer support. Ty introduces her LOOP methodology (Learn, Observe, Own, Prove), designed to help leaders absorb knowledge in plain language, see real-world examples, apply concepts directly to their environment, and leave with actionable playbooks. This approach eliminates imposter syndrome and enables managers to lead confidently with practical, usable systems. Adi and Ty also explore the role of data and metrics in shaping customer success. From CSAT and NPS to cost per contact, Ty explains how businesses can build meaningful dashboards that tell a story about their customer experience. The discussion closes with an in-depth look at AI: its opportunities, its risks, and why clearly documented processes are essential before implementation.  

What really makes customer service stick—not just as a business function, but as a transformative and human-centered experience—even in an era dominated by AI and automation? That's the burning question I dig into with my guest on this episode of the Delighted Customers podcast. If you've ever wondered why some organizations continually miss the mark (even with technology at their fingertips), or why change management feels like an endless uphill battle, this conversation is for you. More than ever, your customers expect seamless, empathetic experiences—and getting it wrong can cost you not just customers, but also your reputation and bottom line. You should listen to Nick Glimsdahl because he's not only spent years on the front lines of customer experience and contact center management, but he's also channeled those lessons into his compelling new book, The Heart of Service. Nick brings practical wisdom, powerful stories, and tried-and-true strategies to the table. He knows the pain points, understands the evolution of customer expectations, and knows how to drive meaningful change—while keeping the “heart” front and center. Here are three pressing questions Nick answers in our conversation: What are the hidden challenges (and necessary steps) when trying to transform a broken customer service culture from the inside out? How can organizations balance technology, such as AI, with the need to stay truly human and deliver standout customer experiences? What are the most common missteps leaders make when implementing new service solutions, and how can you avoid falling into those traps? Tune in now and find out why your strategy—and your empathy—both matter more than ever. Subscribe to the Delighted Customers podcast on Apple Podcasts or on Spotify, or listen on any of your favorite podcast platforms. Don't miss an episode! Meet Nick Glimsdahl Nick Glimsdahl is an industry leader in customer experience and contact center transformation, and the author of the new book, The Heart of Service. With over eight years in the world of contact centers, Nick has witnessed firsthand the rapid evolution—and common pitfalls—of service delivery in both technology-driven and human-driven environments. As a consultant at VDS, he's helped numerous organizations assess, reimagine, and implement successful customer experience strategies by putting people and outcomes first. Nick is also a seasoned podcaster and storyteller, using his platform and expertise to surface the real, behind-the-scenes challenges frontline teams and leaders face. He's passionate about not only improving customer metrics like retention, employee morale, and NPS, but also championing the human side of service—helping organizations move beyond “marketecture” and truly listen to both customers and employees. Want to connect with Nick? Find him on LinkedIn. References from this Episode The Heart of Service by Nick Glimsdahl (book) VDS (Nick's Consulting Firm) Patrick Lencioni - Five Dysfunctions of a Team, Silos, Politics, and Turf Wars Kindra Hall - Storytelling Expert Salesforce, used as a technology example Listen and subscribe now on Apple Podcasts and Spotify, or search for “Delighted Customers” on your favorite podcast platform!

Youth suicide has become a national crisis, with devastating impacts on families, communities and health care systems. As one of the leading causes of death among adolescents, suicide presents a critical challenge for health care providers. In this third episode of the AANP Adolescent Podcast Series, hosts Dr. Jessica Peck and Ashley Hodges explore the growing prevalence of youth suicide, associated risk factors, warning signs and the essential role of nurse practitioners (NPs) in early identification, intervention and prevention. Through clinical insight, real-world experiences and practical tools, providers are equipped to navigate these complex conversations, reduce stigma and connect at-risk youth with life-saving care.--- Key Points: Suicide is the second leading cause of death among individuals aged 10–24. Risk factors include previous suicide attempts, affective disorders (especially major depressive disorder), substance abuse, bullying, access to lethal means and social isolation. Girls attempt suicide more often, but boys typically use more lethal methods (such as firearms). Situational triggers, such as online sextortion or bullying, can prompt impulsive suicide attempts with little warning. Warning signs include changes in sleep, appetite, hygiene, mood, social withdrawal, giving away possessions and expressions of hopelessness. Non-suicidal self-injury (e.g., cutting, burning) is a strong predictor of future suicide attempts. Evidence-based screening tools include the ASQ (Ask Suicide-Screening Questions), PHQ-9A, Columbia Suicide Severity Rating Scale and the Patient Safety Screener. Creating a safety plan and restricting access to lethal means (e.g., firearms, medications) is essential in prevention. Encouraging emotional literacy and normalizing mental health discussions with teens can foster resilience and trust. Connection, validation and early intervention save lives — NPs play a pivotal role in detection and support. Call to Action for providers and families: Don't ignore warning signs. It's okay to ask directly about suicide. Connection is a powerful protective factor. Invite listeners to share this episode and use their voice for suicide prevention. Encourage listeners to check out the episode notes for resources and links. National Resources: 988 Suicide & Crisis Lifeline Crisis Text Line: Text HOME to 741741 Megan Meier Foundation: https://www.meganmeierfoundation.org/ To claim 1.0 contact hours of continuing education (CE) credit for this program, log in to the CE Center, search for this program by name and complete the post-test and evaluation by entering the participation code that is given after listening to the podcast.

Transforming Healthcare Fundraising: A Revolutionary Approach In this episode of StartUp Health NOW, discover how Rafael Rodeiro, CEO & Founder of Ribon Health, is revolutionizing nonprofit healthcare fundraising through an innovative platform that's changing the game. From a modest start in Brasilia to developing a groundbreaking "reverse matching gifts" system, Rafael's journey showcases the power of reimagining traditional giving methods. The episode explores how Ribon's unique approach provides free donation tickets to individuals, removing financial barriers and fostering a natural sense of generosity. This innovative system not only transforms how people give but also creates lasting engagement within healthcare communities. Rafael also shares his personal growth story and his experience as a member of the StartUp Health community, including how he improved his pitch from a 6.5 NPS score to an impressive 9.5 through persistence and continuous refinement. His StartUp Health membership evolved from initial skepticism to valuable partnerships, demonstrating the importance of community support in healthcare innovation. Key Highlights Include: The concept of "reverse matching gifts" allows donors to engage with health projects without the pressure of traditional fundraising, making giving more joyful and accessible.   Building long-term relationships with donors can create a positive cycle of giving, enhancing community engagement and fostering a culture of altruism.   Community feedback and training can lead to significant improvements, as demonstrated by Rafael's pitch journey and collaborations. Ready to be inspired by a fresh perspective on healthcare fundraising and entrepreneurial resilience? Tune in to hear how one founder's vision is reshaping the future of giving in healthcare.   Are you ready to tell YOUR story? Members of our Health Moonshot Communities are leading startups with breakthrough technology-driven solutions for the world's biggest health challenges. Exposure in StartUp Health Media to our global audience of investors and partners – including our podcast, newsletters, magazine, and YouTube channel – is a benefit of our Health Moonshot PRO Membership. To schedule a call and see if you qualify to join and increase brand awareness through our multi-media storytelling efforts, submit our three-minute application. If you're mission-driven, collaborative, and ready to contribute as much as you gain, you might be the perfect fit. » Learn more and apply today. Want more content like this? Sign up for StartUp Health Insider™ to get funding insights, news, and special updates delivered to your inbox.

We're watching a massive shift in healthcare right now — one that's flipping the traditional provider model on its head.Providers everywhere are rebranding themselves as coaches.Not just in fitness. Not just in wellness. We're talking physical therapists, NPs, chiropractors, and med spa owners stepping out from behind the “provider” title and into a whole new way of serving.In Episode 182 of The PelviBiz Podcast, we're breaking down what's driving this movement — and how you can position yourself to thrive in it.This episode is for the healthcare entrepreneur who:Feels burned out or boxed in by the traditional modelWants more freedom and flexibility in how they workIs ready to serve at a higher level without the system holding them backWe're talking:⚡ The hidden forces fueling the provider-to-coach movement⚡ How this shift is creating new income streams and lifestyle freedom⚡ The biggest mistakes to avoid when making the transition

In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast's evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new expert contributors — Dr. Morgan Ward, a consumer psychologist, and Ben Shaw, a brand strategist — to bring fresh perspectives on customer behavior, brand experience, and the future of CX. Together, the four hosts discuss the state of customer experience today, particularly in light of the stagnant growth in the American Customer Satisfaction Index over the past three decades. They debate metrics versus meaning, the enduring value of physical retail, and the coming wave of non-visual AI-driven brand interactions. The episode sets the stage for a broader, more dynamic take on what it means to truly understand and serve customers in the modern age. Quote of the Episode "We're using metrics that are more relevant to the business than to the person actually experiencing the brand." — Dr. Morgan Ward Key Takeaways Customer satisfaction has plateaued: The American Customer Satisfaction Index has barely moved in 30 years, despite huge investments in CX. This calls into question the effectiveness of current CX strategies. ROI needs to be central: CX professionals must link experience improvements directly to financial returns if they want continued investment. Metrics can be misleading: Overly relying on simplified metrics like NPS can lead organizations astray, especially when they're gamed or don't reflect real consumer emotions. Retail is making a comeback: Resurgence in physical retail's emotional power especially among younger consumers who crave tactile experiences. The future is voice-first: How AI-driven, non-visual brand experiences will redefine customer interaction demanding new forms of design thinking. Dual focus is key: Brands must balance operational improvements today with strategic planning for a fast-approaching future filled with disruptive technologies. Resources Mentioned American Customer Satisfaction Index (ACSI): www.acsi.org — Independent benchmark of customer satisfaction in the U.S. since 1994. About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025  Follow Ryan on LinkedIn. Ben Shaw Ben Shaw is Chief Strategy Officer at MullenLowe UK, having also led strategy at BBH and worked client-side with fast-growth start-ups Wheely and Unmind. He's passionate about how brands can challenge culture convention and create ideas people want to spend time with, working on brands like Audi, Google and Burger King.  Beyond advertising, Ben champions mental health awareness and rare disease research, drawing on both personal experience and professional curiosity. Follow Ben Shaw Morgan Ward Morgan Ward, Ph.D. is a marketing scholar and former professor at Emory University and Southern Methodist University, with over two decades of expertise in consumer behavior and branding. She's worked with clients ranging from start-ups to global brands, helping them translate behavioral science into strategies that resonate in culture and drive growth. Her academic research explores status, symbolism, and the psychology of consumption, and she has served as an expert witness in federal trademark and trade dress cases. Beyond her academic and consulting work, Morgan is fascinated by how cultural shifts shape what people desire, and how brands can both reflect and influence those desires. Follow Morgan on LinkedIn Subscribe & Follow Apple Podcasts Spotify  

In this eye-opening episode, I sit down with Dr. Felice Gersh, one of the foremost voices in functional medicine and women's health, to tackle one of the most misunderstood phases of life—menopause. Together, we unpack the real physiological changes women face during this transition, and the often-overlooked health risks that come with it. This isn't just about “hot flashes”—we're talking sleep disruption, cardiovascular risk, insulin resistance, and the metabolic shifts that can alter a woman's long-term health trajectory. Dr. Gersh pulls back the curtain on estradiol, reframing it as a life hormone—not simply a “sex hormone.” We explore why its decline affects nearly every system in the body, and how lifestyle strategies, functional medicine insights, and targeted interventions can help women not just survive menopause, but thrive through it. Whether you're in the midst of this change or helping patients navigate it, this conversation delivers the clarity, science, and hope you need to take control of health during this critical stage of life.Key Takeaways: Hormonal Shift: Menopause leads to a decline in estradiol produced by ovaries, affecting every organ system and increasing health condition risks, including cardiovascular diseases and metabolic disorders. Holistic Understanding: Dr. Gersh advocates for a comprehensive understanding of hormones in menopause, emphasizing the necessity of a proactive rather than reactive treatment approach. Testing and Diagnosis: She outlines important blood tests and diagnostic markers, such as day 3 FSH, thyroid function, inflammatory markers, and lipid profiles to better navigate menopause management. Lifestyle Interventions: Key lifestyle changes, including diet rich in plants, exercise, and stress management, are essential in promoting well-being during and beyond menopause. Functional Medicine Approach: Understanding the interconnectedness of bodily systems and the foundational role of lifestyle and hormonal therapy in women's health is crucial. More About Dr. Felice Gersh: Felice Gersh, M.D. is a multi-award winning physician with dual board certifications in OB-GYN and Integrative Medicine. She is the founder and director of the Integrative Medical Group of Irvine, a practice that provides comprehensive health care for women by combining the best evidence-based therapies from conventional, naturopathic, and holistic medicine. For 12 years, she taught obstetrics and gynecology at Keck USC School of Medicine as an Assistant Clinical Professor, and she now serves as an Affiliate Faculty Member at the Fellowship in Integrative Medicine through the University of Arizona School of Medicine. Felice is a prolific writer and lecturer who speaks globally on women's health and regularly publishes in peer-reviewed medical journals. She is the bestselling author of the PCOS SOS series and her latest book, Menopause: 50 Things You Need to Know. Her research focuses on women's hormones, metabolism, aging, and menopause. Whether she's mentoring medical students, writing groundbreaking books and medical articles, or guiding her patients, Dr. Gersh's mission remains constant: Empower women to thrive in harmony with their bodies and their health. Website Instagram Facebook Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

Yosemite National Park is famous for its granite cliffs, thundering waterfalls, and breathtaking valleys, but over the years, more than 30 people have vanished here without explanation. Today we'll share the stories of a few who went into the park but never returned.Support us on Patreon for as little as $1 a month, with benefits starting at the $3 tier!Follow us on Instagram at offthetrailspodcastFollow us on Facebook at Off the Trails PodcastIf you have your own outdoor misadventure (or adventure) story that you'd like us to include in a listener episode, send it to us at offthetrailspodcast@gmail.com  Please take a moment to rate and review our show, and a big thanks if you already have!Episode Sources:Historic Mysteries, Strange Outdoors, NPS, The Travel, Medium, Charley Project_1, NPS Yosemite, Charley Project_2, Vanished **We do our own research and try our best to cross-reference reliable sources to present the most accurate information we can. Please reach out to us if you believe we have mispresented any information during this episode, and we will be happy to correct ourselves in a future episode.

At Success NP, we create digital clinical guides to help NPs in clinical practice. This week, we want to help you sharpen your clinical skills with an interesting case where a patient returns from overseas with fever, fatigue, and a few subtle exam clues. Could it be something more than a viral illness? In this nurse practitioner case study, we break down post-travel fever differentials, key assessment questions, and the red flags every NP should recognize. See if you can solve the case before we reveal the diagnosis.Check out Picmonic: https://www.picmonic.comCheck out our eBooks designed specifically for NP students navigating the clinical setting!⁠⁠⁠ ⁠⁠⁠⁠⁠https://bit.ly/SuccessNPebook⁠⁠⁠⁠Follow us on instagram:⁠ ⁠⁠ ⁠@thesuccesnp⁠⁠⁠⁠Go to our website⁠ ⁠⁠www.successnps.com⁠⁠

Is nature nonpartisan? Earlier this year we had an interview with Dr. Caleb Scoville from Tufts University, who received an Andrew Carnegie fellowship to explore whether environmental issues are highly partisan. It can certainly seem that here in America just about everything is partisan these days, but is nature partisan?  As another of our guests pointed out, those who enjoy going out into nature come in all political flavors. That said, our guest today is Benji Backer, the driver behind the Nature is Nonpartisan campaign to get the American public – all of us – to convince the decision makers in Washington that the environment is too important to be a partisan issue.

September 17th, 2024 a young adventurer embarked on a solo seven-day trek through rugged, isolated terrain fraught with grizzlies, sudden storms, and treacherous cliffs. Amid fog, sleet, and howling winds, he reached the summit of Eagle Peak, leaving a chilling note about his ordeal before vanishing without a trace. Join us this week as we investigate the disappearance of Austin King-Henke in Yellowstone National Park.Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownHelicopter Support for Austin King Search - Go Fund MeCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Cody Board, Nicole Clute, Mikes Mom, Dhani Calazza, Traci Carnoali, & Kate Kubiak.Get 35% of all orders at The Hiker's Cache, the official store of Locations Unknown, by becoming a member on Patreon!Want to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

In this solo episode, Justin breaks down the crucial difference between being a true entrepreneur and simply being a self-employed nurse practitioner. Too many NPs start businesses that end up owning them, trading time for money with no end in sight. Justin dives into how to build a business that actually works for you, not one that drains your time, energy, and freedom. Learn how to think like an entrepreneur, calculate the return on both your money and your time, and why reinvesting strategically is key to long-term success and autonomy.If your goal is time freedom, not just income, this episode is your blueprint.

In the latest episode of the Academic Arsenal series, host Lt. Cmdr. Colleen Wilmington talks with two NPS students graduating through the Bowman Scholarship program for high-performing U.S. Naval Academy graduates pursuing assignments in the nuclear Navy.

In this episode, I sit down with Dr. Ben Weitz, a chiropractor with nearly four decades of experience and a deep-rooted passion for functional medicine. After suffering a serious bone injury on Halloween 2023, Dr. Weitz turned his own recovery into a masterclass in functional healing—skipping surgery and injections in favor of peptides, targeted supplementation, and upstream thinking. This isn't theory—it's application. We unpack what worked, what didn't, and why root-cause resolution still matters most. We dive into key healing tools like Forteo, collagen, and vitamin D3 + K2, while also covering deeper concepts like mTOR, longevity science, and why chiropractors often lead the way in integrative care. It's a powerful reminder that movement dysfunction, not just aging, is the true driver of poor health—and that healing starts when you treat the system, not just the symptom. Key Takeaways: Functional Medicine's Role in Healing: Dr. Ben Weitz utilized a functional medicine approach, including advanced supplements and anabolic compounds, to address a severe femur fracture. Integration in Medicine: The conversation highlights the importance of integrating functional medicine with conventional treatment strategies for optimal health outcomes. Focus on Longevity: Contrary to mainstream views, the discussion embraces a balanced approach to mTOR regulation, emphasizing muscle maintenance for longevity. Importance of Quality Nutrition: Dr. Weitz emphasizes the necessity of clean, quality supplements and a balanced diet rich in colorful vegetables, quality protein, and healthy fats. Exercise as a Health Pillar: The episode stresses the vital role of regular physical activity, particularly resistance training, for maintaining bone density and overall longevity. More About Dr. Ben Weitz: Dr. Ben Weitz is a Los Angeles-based sports chiropractor and functional medicine practitioner with over 35 years of clinical experience. He is the founder of Weitz Sports Chiropractic and Nutrition, where he helps patients address chronic pain and optimize long-term health through an integrative, root-cause approach. Dr. Weitz is also the host of the Rational Wellness podcast, where he interviews top experts in health and medicine, diving deep into topics like gut health, hormone balance, and longevity strategies. His passion lies in bridging chiropractic care with evidence-based functional medicine to support healing, performance, and preventive wellness. Website Instagram Facebook Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile

Show Notes1. Episode HighlightsRebecca Dillard outlines her team's multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn't a flash in the pan—it's a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn't just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked a painful truth: Members no longer saw it as customer-centric. The organization believed its cooperative structure guaranteed loyalty—until low NPS scores and rising member churn showed otherwise. Mathieu Staniulis and Séverine Clairet recount how Desjardins confronted its own mythology, restructured governance, and began treating feedback as a system, not a score. Desjardins' wake-up call came in the early 2010s. Despite its co-op status, members said the experience felt disjointed. Branches operated as near-independent entities. “It was really difficult to see the full scope of our company because we were presenting ourselves as different companies,” says Mathieu. CEO Guy Cormier led a bold move: unifying the 17 siloed organizations within Desjardins under a single governance structure. But structure alone wasn't enough. Internally, CX, risk, and profit still pulled in different directions. As Mathieu puts it,  “People in charge of customer experience only talk about customer experience and NPS. People in P&L ownership talk about their performance—their bottom line. How can they improve their performance, especially on the financial metrics? And then you have the risk people trying to manage risk and deal with regulators always bringing new regulations, especially in the financial industry. And I believe we have to find a way to work together to balance customer experience, efficiency or financial metrics, and risk management.” The challenge became about integrating those forces to make balanced, member-first decisions—without sacrificing performance. Now Desjardins faces a new frontier: recreating intimacy in a digital world. Transactions moved online. But financial advice—the core of trust and loyalty—remains unsolved. The question, Mathieu says, is urgent and unanswered: “How do we bring advice into a digital world?” Guests: Mathieu Staniulis, Vice President, Products, Solutions & Digital, and Chief Transformation Officer | Séverine Clairet, Vice President Customer Experience & Marketing Strategy, Desjardins Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics 00:01 – A logout button reveals blind spots in member experience 00:04 – Desjardins' founding story: community aid in a kitchen 00:06 – “Member-owned” in theory vs. practice across 17 silos 00:08 – How Guy Cormier unified Desjardins under one governance model 00:09 – Why NPS lagged despite a strong co-op identity 00:12 – “The S means system”: transforming how feedback drives action 00:15 – Balancing CX, P&L, and risk without silos 00:18 – The call center debate: cost now vs. loyalty later 00:20 – Journey teams as a model for cross-functional accountability 00:21 – Digital did the easy part, so what comes next? 00:22 – Can “digital” be intimate? The next frontier for co-ops Notable Quotes [15:00] ​​ “It was really difficult to see the full scope of our company because we were presenting ourselves as different companies. … We had to pivot from working together, but in silos.”  [16:00] “We believe we're member-focused, but we were lagging in NPS. We were also losing membership, so we had to pivot and change all of that, changing the way we look internally at our performance, raising NPS as the top KPI for our company.” [16:00] “That's the equation of NPS. Buying more, referring more, and staying longer mean more profitability. For P&L, it means better risk management, because there's a tendency to lower your risk when you have loyal customers with you. So you have to bring that all together.” [17:00]  “We were very proud of Desjardins, especially in the Quebec market. In some lines of products, we have almost 40% market share. You will see a branch of Desjardins in every town. It's deep in our roots.” Additional Resources Read Bain's case study, From Laggard to Leader: Desjardins Evolves Member Centricity for the Digital Age: https://www.bain.com/client-results/from-laggard-to-leader-desjardins-evolves-member-centricity-for-the-digital-age/

El Camino Real de Los Tejas is a network of trails that connected Spanish missions, settlements, and military outposts from Mexico through Texas and into Louisiana. Now a national historic trail, this road played a crucial role in the Spanish colonization of the region in the late 1600s. It served as a vital route for communication, trade, and military movement.  Over time, that trail facilitated cultural exchange and interaction between Spanish settlers, indigenous peoples, and later, Anglo-American pioneers. The 2500 mile route is marked by numerous historical sites, including mission ruins, forts, and early settlements. It provides a tangible link to the colonial past and the diverse communities that shaped Texas and the broader Southwest.  The Traveler's Lynn Riddick takes a stroll along the trail with expert Steven Gonzales, who shares his knowledge about the significance of the trail and the American historical narrative. 

You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and implementation of Customer Experience. This week, we are exploring how this was achieved with Kamron Kunce, VP of Marketing & Customer Experience at RJ Young. https://www.rjyoung.com/ RJ Young has been in business for over 70 years and boasts a world-class NPS score of 90+ — no small feat in today's hypercompetitive market. Kamron shares how they've transformed their Customer Experience, navigated organisational silos, and are thoughtfully introducing AI into their processes — without losing that all-important human touch. If you're wrestling with legacy systems, struggling to turn CX theory into practice, or figuring out how to scale with AI without alienating customers,  this episode is packed with practical tips you can take away today. And, if you're a regular listener, you'll know this one plays right into one of Ryan's and my favourite themes: breaking down those silos! Best Quote From the Episode “Customer Experience is everyone's responsibility. It's not just about Customer Service — it's about aligning the whole organisation around delivering value at every touchpoint.” — Kamron Kunce, RJ Young Key Takeaways ✅ CX must be a core business strategy, not a bolt-on function of Customer Service. RJ Young's “Make It Right Guarantee” puts this principle front and centre. ✅ Map your Customer Journey — and revisit it regularly. Quarterly and annual reviews keep RJ Young's CX aligned to ever-evolving customer expectations. ✅ Break down silos with transparency. Weekly cross-functional updates and quarterly company-wide video broadcasts ensure alignment across 700 employees and 9 states. ✅ Cross-functional collaboration is critical. Everyone, including Finance and HR, plays a role in the Customer Experience. ✅ Thoughtful use of AI is the future. RJ Young is leveraging AI to improve backend data insights and operational efficiency, without removing the human element that drives loyalty. ✅ CX + Culture go hand in hand. Embedding CX into your company culture is essential for sustainable success. Resources Mentioned RJ Young: https://www.rjyoung.com/  Kamron Kunce: https://www.linkedin.com/in/kamronkunce/ About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025    Follow Ryan on LinkedIn.   Subscribe & Follow   Apple Podcasts Spotify

Most gym owners start with a fitness passion, instead Sheetal started with a tech background and a  structured business plan, and it worked. He built three Club Pilates studios that together do over $100K/month with 50% profit margins and scaled without him onsite. In this episode, you'll hear how he built the system, sold the portfolio, and walked away with a multi-seven-figure exit. We break down the real numbers behind his sale, how “add-backs” boosted his valuation, why clean P&Ls attract better buyers, and how NPS helped him grow without ads. Whether you're building for freedom, scale, or a future exit, Sheetal's approach proves you don't need to be a fitness expert to run a wildly successful studio, you just need to think like a business owner and implement the right systems.      Chapters (00:00) Introduction (07:05) Scaling to A $100K/Month Portfolio   (11:10) Why Great Product Is the Best Marketing  (15:55) Using NPS and Online Reviews to Drive Growth   (23:12) Health Scare & When He Started Thinking About Selling  (27:24) Preparing for Exit: Financials, Add-Backs, Clean P&Ls    (36:01) Valuation Multiples: Portfolio Size & Profit Matter   (42:50) The Value Of Using A Broker vs. DIY Sale   (48:17) Why Future Gyms Must Adapt   Ready to GROW your GYM? Schedule a free call to learn how we can help: https://loudrumor.com/discover Get Mike's Book... The Standard Is You: The Gym Employee's Guide to Winning in Work, Life, and Leadership: https://a.co/d/atZ70dA More From Loud Rumor Website: https://www.loudrumor.com/ Instagram: https://www.instagram.com/loudrumor LinkedIn: http://www.linkedin.com/company/loud-rumor Facebook: https://www.facebook.com/boom.loudrumor Twitter: https://twitter.com/LoudRumor

Ever wondered how a full-time acute care NP launched her own hormone and weight loss clinic without quitting her W2 job or taking out a loan? In this episode, we sit down with Bree to talk nurse entrepreneurship, burnout, and building a business as a nurse practitioner. A must-listen for NPs exploring new career paths and multiple income streams.Check out Picmonic: https://www.picmonic.com/Visit Bree's Website: https://www.breenp.com/Find Bree on Instagram: https://www.instagram.com/brianajuskowiak/Check out our eBooks designed specifically for NP students navigating the clinical setting!⁠⁠⁠ ⁠⁠⁠⁠⁠https://bit.ly/SuccessNPebook⁠⁠⁠⁠Follow us on instagram:⁠ ⁠⁠ ⁠@thesuccesnp⁠⁠⁠⁠Go to our website⁠ ⁠⁠www.successnps.com⁠

Two women from Italy and the US tell Datshiane Navanayagam about following the movements of growing wolf packs in Yellowstone National Park and the Italian Alps.Elisa Ramassa started work as a park ranger in Italy's Gran Bosco di Salbertrand, near Turin, in 1997. That same year the park recorded the first sightings of a wolf pack. They'd been extinct in the Italian Alps since the 1920s. She's spent the whole of her career tracking the local wolves, observing pack behaviour and family structures, while watching the population re-establish itself. Erin Stahler is a biological science technician and the programme manager for the Yellowstone Wolf Project. Wolves were reintroduced to the park in 1995 and there's now 10 packs making up a steady population of around 100 wolves. She says the wide open spaces of Yellowstone National Park make it a perfect place for studying the fascinating behaviour of wolves.Produced by Jane Thurlow (Image: (L) Elisa Ramassa courtesy Elisa Ramassa. (R) Erin Stahler credit NPS.)

The US Environmental Protection Agency is shutting down its Office of Research and Development, which represents 50 years of independent scientific research. We explain the impact of this federal decision on both EPA employees and science. Also, National Parks are undergoing increased layoffs and funding cuts under the second Trump administration stretching staff short. A former NPS employee speaks out. And Wildfire season is scorching through Canada and a particularly dangerous kind of fire, known as “zombie fire”, can survive through the winter months by smoldering underground. Learn more about your ad choices. Visit megaphone.fm/adchoices

Summer is the height of the visitor season for the National Park Service. Last year, nearly 332 million people visited NPS sites, a record that is likely to be broken this year. That surge in visitors continues despite staff and budget cuts imposed by the Trump administration with no end in sight. Stephanie Sy discussed more with Theresa Pierno of the National Parks Conservation Association. PBS News is supported by - https://www.pbs.org/newshour/about/funders

We're out of the office this week putting the finishing touches on the new studio! We'll be back with all-new shows the first week of August. Until then, enjoy a classic from the vault: "Grand Canyon Cold Cases." It's the episode that kicked off our Cold Cases series, and we've cleaned up the audio so it sounds better than ever. (Original air date: 2/17/23)With over 52 million acres, the US National Park system is home to some of the most breathtaking natural features on the planet. Tens of millions enjoy the parks every year.  While most visits end with an amazing memory, many have not.  The official NPS cold case count stands at 29, however, independent researchers estimate between 1100 to 1600 unsolved disappearances originate in our parks.  Join us this week as we begin the mini-series, “National Park Cold Cases”.  Cases covered in this episode; Justin Richardson, Drake Kramer, and Morgan Heimer.     Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkWant to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.