Podcasts about NPS

The One Big Beautiful Bill didn't kill PSLF outright, but once you run the numbers on the new borrowing limits and the Repayment Assistance Plan (RAP), the financial incentive for Public Service Loan Forgiveness essentially evaporates for future borrowers. I walk through exactly how this plays out for physicians, PAs, NPs, teachers, lawyers, and other professions — and why existing borrowers are grandfathered in but should still pay attention. I also break down what the new math means for private universities, which degrees still pencil out financially, and a critical deadline for Parent PLUS borrowers that could affect your ability to retire. Key moments: (03:57) How the new $50K/year loan cap makes PSLF nearly worthless for physicians entering med school this fall (07:51) Second-year students are grandfathered in and can borrow Grad PLUS to finish their program (09:18) How lower borrowing limits gut PSLF for NPs, PAs, teachers, and lawyers (16:09) The Parent PLUS consolidation deadline before July 2026, and why waiting too long could make income-based repayment permanently inaccessible   Like the show? There are several ways you can help! Follow on Apple Podcasts, Spotify or Amazon Music Leave an honest review on Apple Podcasts  Subscribe to the newsletter Join SLP Insiders for student loan loopholes, SLP app and member community Feeling helpless when it comes to your student loans? Try our free student loan calculator Check out our refinancing bonuses we negotiated Book your custom student loan plan Get profession-specific financial planning Do you have a question about student loans? Leave us a voicemail here or email us at help@studentloanplanner.com and we might feature it in an upcoming show!  

In this week's Watson Weekly weekend edition, hosts Rick Watson and Jessica Lesesky talk about Dick's Sporting Goods' viral Move moment, Elliott Hill in the New York Times, and the gap between consumer spending at Amazon and Walmart. Dick's Sporting Goods is number three in the App Store. Nike is running a PR campaign dressed as a turnaround. And the consumer spending data has already picked the winners of the next decade of retail — most people just aren't reading it correctly.The Watson Weekend edition is sponsored by Avalara. This week: what Dick's Move app gets right that every other retailer gets wrong about loyalty, why Elliot Hill's "innovation platforms" are a story for investors and not consumers, and what a nine-point drop in retail's share of consumer spending actually means for Amazon, Walmart, and everyone else fighting for what's left.The short version: utility beats AI features. NPS doesn't fix itself with a robot shoe. And if you're not Amazon or Walmart, you need a reason to exist — not a broader assortment.#watsonweeklyweekend #dickssportinggoods #nike #amazon #walmart

Retail earnings season just wrapped, and the headlines are telling one story while the data tells another. Consumer sentiment is dismal. Tariffs are squeezing margins. Geopolitical uncertainty looms. Yet average retail revenues grew 7-9% in Q4, and consumers keep spending. How do you reconcile these contradictions? Simeon Siegel, Senior Managing Director at Guggenheim Securities and one of Wall Street's most data-driven retail analysts, cuts through the noise with a simple philosophy: "The first thing I look at is revenues. Because it's very easy to conflate growth rates with revenue sizes."In this episode of The Retail Pilot, Ken sits down with Siegel to dissect what's really happening in retail beyond the sentiment surveys and macro doom-scrolling. From Nike's "dying" $47 billion business to Gap's viral comeback, from the D2C myth to why NPS scores should be banned from boardrooms, Siegel brings his signature contrarian analysis backed by hard numbers. This isn't about feelings—it's about what consumers are actually doing with their wallets, which stocks are positioned to win, and why the retail industry's most cherished beliefs might be leading CEOs astray.In this episode you'll learn:Why consumer spending remains strong despite abysmal consumer sentiment—and what that divergence really meansThe revenue vs. narrative disconnect: How Nike can be "dying" with $47-49 billion in salesWhich retail subsectors are winning and losing in the K-shaped economy (hint: it's a market share story, not a demographic one)Simeon's top stock picks for 2026: Why he's bullish on Nike, TJX, Ross, Birkenstock, Planet Fitness, and CapriThe real impact of tariffs on Q4 earnings: What retailers passed through vs. what they absorbedWhy Gap Inc.'s comeback under Richard Dickson is working—and whether it's sustainable beyond the hypeThe one KPI Simeon wants banned from retail boardrooms: Net Promoter Score (NPS) and why it misleads executivesWhy "D2C is not all it's cracked up to be": The data-driven case for wholesale distributionHow the Iran conflict could impact consumer spending, gas prices, and petroleum-based athleisure costsThe department store survival blueprint: What Macy's, Nordstrom, and off-price retailers are getting rightWhy TJ Maxx's lack of e-commerce is actually an asset for moving premium brand inventory "invisibly"Don't forget to subscribe to The Retail Pilot podcast for more conversations with retail industry leaders and visionaries shaping the future of commerce.If you missed our last episode, where Terry Lundgren (former Macy's CEO) and Jan Rogers Kniffen dissect the Saks Global bankruptcy, predict the future of department stores, and reveal why some retailers will survive while others won't, be sure to tune in.Connect with Ken:-Follow Ken Pilot Ventures on LinkedIn, Instagram, and YouTube.Hosted on Ausha. See ausha.co/privacy-policy for more information.

Find out how insights buried in qualitative data can be spun into quantitate gold, why average ratings and NPS numbers are misleading, and how to respond to reviews the right way in our chat with RightResponse CEO and co-founder, George Swetlitz. SHOWPAGE: www.ninjacat.io/blog/wgm-podcast-how-to-leverage-customer-review-data  © 2026, NinjaCat

What's on your mind? Let CX Passport know...In this week's CX Passport, The One With Leading Neurodivergence CX – Stine Marsal E253, Stine challenges how we think about customer experience results. From airport security to inclusive design, she makes the case that CX only works when it serves the business strategy… and when it reduces real barriers for real people.Stine Marsal, the first CX Passport guest from Denmark, shares how her work at Copenhagen Airport reshaped her thinking. Stop centering only the customer. Start centering the people delivering the experience. And always tie experience to measurable business outcomes.Here are five key insights from the episode:• CX delivers results when it removes employee barriers, not when it adds fluffy expectations• Designing for neurodivergence and hidden disabilities improves experience for everyone• One in four people may have a hidden disability… and that has real business impact• NPS without context can mislead strategy and frustrate customers• The comments matter more than the score… eliminate recurring pain points and results followCHAPTERS00:00 Welcoming the First Guest from Denmark01:55 From Tivoli to Copenhagen Airport03:24 Stop Centering Only the Customer06:29 Why Stine Built a Practitioner Community10:06 The CX Industry's Results Problem11:55 Mapping Disability Barriers in Airports14:45 One in Four Have Hidden Disabilities17:50 Designing for Cognitive Load21:52 First Class Lounge25:22 Rethinking NPS and Metrics29:40 Why Comments Matter More Than Scores31:10 The Customers Who Never ComeGuest LinksLinkedIn: https://www.linkedin.com/in/stinemarsal/Website: https://www.stinemarsal.dk/Listen: https://www.cxpassport.comWatch: https://www.youtube.com/@cxpassportNewsletter: https://cxpassport.kit.com/signupI'm Rick Denton and I believe the best meals are served outside and require a passport.Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).

Today's story explores how we love, how we grieve, and how we eventually find some sort of equilibrium thereafter. This episode is a heartbreaking, yet beautiful story by Colorado-based somatic therapist Darci Meyers about her journey through multiple losses, grief, and ongoing recovery.Support the show! https://www.buzzsprout.com/396871/supportDarci Meyershttp://www.darcimeyers.com/Bringing Therapy into Med Management-- An intensive workshop for psych NPs and PAs, June 3-6 2026 in Ft Collinshttps://www.craigheacockmd.com/bringing-therapy-into-med-management/"I Love You, I Hate You, Are You My Mom?"  An intensive experiential workshop exploring transference and countertransference with Dr. H and Dr. Hillary McBride, June 18-20 2026 in Vancouver/Chilliwack BChttps://www.craigheacockmd.com/i-love-you-i-hate-you-are-you-my-mom/Support the show

What happens when 50 million people need endocrine care… but there are only about 4,000 practicing endocrinologists to see the complex cases? In an environment where misinformation is everywhere and specialist capacity is limited, how can an association help clinicians and care teams deliver better outcomes at scale without diluting quality?In this episode of Associations Thrive, host Joanna Pineda interviews Johnnie White, CEO of the American Association of Clinical Endocrinology (AACE). Johnnie discusses:How AACE's membership is ~6,000 worldwide, with predominantly physicians and a growing “endocrine care team” that includes NPs, PAs, pharmacists, and primary care clinicians.The sobering workforce math: “there's not enough endocrinologists” for the volume of diabetes (and other endocrine disorders), and why AACE prioritizes educating the broader care team.How members get access to endocrine-specific education, guidelines, publications, and networking with field experts.The strategic shift from “endocrinologists” to “endocrinology” and how a bigger tent supports care delivery while keeping endocrinologists as the clinical leaders who develop guidelines.AACE's patient-first digital strategy: landing visitors on the patient portal first, then routing clinicians to the healthcare/member portal.How AACE built “patient journeys” (diabetes, thyroid, obesity, and more) to counter misinformation and provide understandable, trustworthy guidance for patients and caregivers.Why AACE's patient content is heavily used not only by patients but also by clinicians who refer patients to it for education and reinforcement.The organization's non-traditional education mix, including podcasts as an accessible channel for timely topics, and microlearning with short modules, tracked for continuing education credit.Johnnie's leadership philosophy, “Mamba Mentality,” is a continuous quest to improve, seek feedback, and empower experts on the team.References:AACE Website

In this episode, I sit down with Forest Bronzan, CEO of Jetset, someone I truly consider a pioneer in the DTC and retention space. We revisit his journey from building and scaling Email Aptitude—one of the earliest agencies dedicated solely to retention and email—to launching Jetset in a completely different economic and technological landscape. What struck me most is how his conviction around retention hasn't changed—but how the strategy has evolved dramatically. We go deep into why customer experience—not just customer support—is becoming the real differentiator for brands. Forest shares how Jetset is redefining CRM by integrating sentiment analysis, proactive outreach, and immersive brand experiences to build long-term loyalty. In a world obsessed with acquisition, this conversation is a powerful reminder that the real gold is in the customers you've already earned Key Moments from the Episode: * Forest reflects on launching Email Aptitude in the early days of DTC and how retention was once a niche focus—long before it became table stakes. * Why "customer support" is not the same as "customer experience"—and how most brands are missing the bigger opportunity. * The introduction of Jetset's internal framework, Sentiment IQ, which aggregates signals like NPS, engagement, reviews, and support data to proactively manage retention. * How brands can identify high-value detractors and intervene before churn happens—turning frustration into loyalty. * Why authentic surprise-and-delight moments, curated experiences, and deeper listening will define the next era of retention. Join me, Ramon Vela, in listening to this thoughtful and strategic conversation about loyalty, customer experience, and what it truly takes to build a brand that wins long-term. If you care about sustainable growth, this episode is one you won't want to miss. For more on Jetset, visit: https://jetset.io/ If you enjoyed this episode, please leave The Story of a Brand Show a rating and review.  Plus, don't forget to follow us on Apple and Spotify.  Your support helps us bring you more content like this! * Today's Sponsors: Saral - The Influencer OS: https://www.getsaral.com/demo SARAL is the all-in-one influencer platform that finds brand-aligned creators, automates outreach, and manages everything in one place. Request a live demo today. Let the SARAL team know you're a The Story of a Brand Show podcast listener to get an extended free trial! Visit the link above. 

"Your Customers Aren't as Loyal as You Think They Are - The Fragile Nature of Loyalty"A CMO Confidential Interview with Nicolas Chidiac, Chief Strategy Officer of Razorfish, formerly Chief Strategy Officer of Rokkan and EVP/Head of Planning at Leo Burnett. Nic discusses why brands often overestimate consumer loyalty, why repeat purchase trends can be misleading, and the dramatic increase in speed and velocity of competition. Key discussion topics include: why it has never been easier to try a new product; how influencers have "democratized celebrity endorsement;" why marketers should focus on "removing relative friction;" and how to measure your loyalty deficit. Tune in to hear stories about White Lotus, Chewy, Dubai Chocolate and Pop Tarts. Your customers aren't as loyal as you think. Razorfish Chief Strategy Officer Nic Chidiac joins Mike Linton to unpack groundbreaking research revealing the fragile nature of brand loyalty — and why most marketers are dangerously overconfident about it.65% of marketers believe repeat buyers stay out of emotional connection to their brand. Only 15-17% of consumers agree. That gap is costing companies billions. Nic breaks down the loyalty deficit, why switching has never been easier, and what confident marketers should actually be measuring.Whether you're defending a market-leading brand or building a challenger, this episode will change how you think about loyalty programs, customer retention, and the metrics you're relying on.

ใช้ NPS กับพนักงานในบริษัท ?จากบทความ Why eNPS Is A Great Way of Measuring Staff Engagement: How To Do It And What To Avoid โดย Bernard Marr

Brent Krempges, Chief Customer Officer at Gainsight, joins the show to unpack the next evolution of Customer Success in an AI-first world.After 12+ years at Gainsight, from implementation to global pre-sales to CCO,  Brent shares how CS is shifting from seat-based software to outcome-driven operating models. We dive into AI-driven health scores, renewal agents, sentiment analysis, and the looming “retention reckoning” facing AI-native companies. Key Takeaways (Bullet Summary)AI will elevate — not eliminate — the importance of services.Floor-Deployed Engineers (FDEs) signal a return to high-touch value realization.Health scores are getting smarter, but “watermelon accounts” will always exist.Sentiment analysis from transcripts and email may replace traditional NPS.Many AI companies haven't hit their renewal reality yet.Retention pressure is coming — especially for growth-at-all-costs AI startups.Before deploying agents, companies must rebuild foundational lifecycle processes.Think of agents as “50 interns” — would they know what to do?

The American Association of Nurse Practitioners® (AANP) is proud to announce that AANP's official podcast, NP Pulse: The Voice of the Nurse Practitioner®, has just surpassed one million downloads! Thank you for supporting this program across nearly 200 episodes. Whether you're looking for discussions around the most important nurse practitioner (NP) topics, in-depth conversations with NPs or free continuing education (CE) credit from our accredited podcasts, we are proud to serve you as The Voice of the Nurse Practitioner®.

Visitors no longer need a reservation to enter Arches National Park. The National Park Service announced last week that the timed entry program is discontinued for 2026. In a press release, federal officials said the decision is intended to “expand public access,” and similar reservation systems have ended at Glacier, Yosemite and Mount Rainier national parks as well. The change aligns with the goals of some Moab officials, who argue the reservation system caused visitor numbers to drop and harmed the local economy. Today, we speak with a former Arches park ranger about the benefits of timed entry. - Show Notes - • National Park Service timed entry press release https://www.nps.gov/arch/learn/news/news02182026.htm Photo: A crowd of tourists wait in long lines at the entrance to Arches. Photo courtesy of the NPS.

As complaints of insurance mis-selling by banks finally prompt regulatory action, Monika examines the Reserve Bank of India's draft Responsible Business Conduct guidelines and what they could mean for customers. The proposed rules aim to require suitability assessments, explicit consent, and restrictions on coercive sales practices, signalling a shift toward holding banks accountable for putting customer interests ahead of sales targets. Drawing on years of research and documented evidence, she explains how mis-selling has persisted through opaque disclosures, aggressive commissions, and weak enforcement, eroding public trust in the banking system.Monika argues that while the intent of the new rules is welcome, their effectiveness will depend on clear definitions of suitability, independent monitoring, and reforms to the commission structures that incentivise harmful sales. Without these structural fixes, regulation risks becoming symbolic rather than transformative. She also reflects on how banks could instead build long-term, trust-based relationships with customers by offering transparent financial planning and aligning their incentives with household financial security rather than short-term product sales.In listener queries, Vijay Panchal from Ahmedabad asks whether to combine Sukanya Samriddhi Yojana with equity investing for his daughter's future and whether to prioritise NPS or PPF for retirement under the new tax regime; Nitin Gupta from Dehradun seeks clarity on the tax and ownership implications of mutual fund investments held in his minor son's name as he approaches adulthood; and Hemanth Thyagraj from Bangalore asks how to balance home loan prepayments with ongoing mutual fund investing while pursuing long-term financial independence.Chapters:(00:00 – 00:00) RBI's New Mis-Selling Rules and What They Mean for Bank Customers(00:00 – 00:00) Suitability Framework, Commissions and Fixing Incentives in Financial Product Sales(00:00 – 00:00) SSY vs Index Funds and Choosing Between NPS and PPF(00:00 – 00:00) Managing Mutual Funds Held in a Child's Name After They Turn 18(00:00 – 00:00) Balancing Home Loan Prepayment with Long-Term Investinghttps://rbidocs.rbi.org.in/rdocs/Content/PDFs/01CBDRAFT11022026ADD95448CA7E4662A409F78D829072C7.PDFhttps://www.sciencedirect.com/science/article/abs/pii/S014759671730046Xhttps://m.rbi.org.in//scripts/Bs_viewcontent.aspx?Id=3370https://youtu.be/q9kmG-443vo?si=IuTsFG9pbFmysTMDhttps://drive.google.com/file/d/1E8939c5w16_NIvshQbcUXW1iZtMLJVcS/view?usp=drivesdkIf you have financial questions that you'd like answers for, please email us at ⁠mailme@monikahalan.com⁠ Monika's book on basic money management⁠⁠⁠⁠⁠⁠⁠⁠https://www.monikahalan.com/lets-talk-money-english/⁠⁠⁠⁠⁠⁠⁠⁠Monika's book on mutual funds⁠⁠⁠⁠⁠⁠⁠https://www.monikahalan.com/lets-talk-mutual-funds/⁠⁠⁠⁠⁠⁠⁠Monika's workbook on recording your financial life⁠⁠⁠⁠⁠⁠⁠⁠https://www.monikahalan.com/lets-talk-legacy/⁠⁠⁠⁠⁠⁠⁠⁠Calculators⁠⁠⁠⁠⁠⁠⁠⁠https://investor.sebi.gov.in/calculators/index.html⁠⁠⁠⁠⁠⁠⁠⁠You can find Monika on her social media @monikahalan. Twitter ⁠⁠⁠⁠⁠⁠⁠⁠@MonikaHalan⁠⁠⁠⁠⁠⁠⁠⁠Instagram ⁠⁠⁠⁠⁠⁠⁠⁠@MonikaHalan⁠⁠⁠⁠⁠⁠⁠⁠Facebook ⁠⁠⁠⁠⁠⁠⁠⁠@MonikaHalan⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠@MonikaHalan⁠⁠⁠⁠⁠⁠⁠Production House: ⁠⁠⁠⁠⁠⁠⁠www.inoutcreatives.com⁠⁠⁠⁠⁠⁠⁠Production Assistant:⁠⁠⁠⁠⁠⁠⁠ Anshika Gogoi⁠⁠⁠⁠⁠⁠

The primary focus of today's EM Morning Brief is the juxtaposition of hazardous winter travel conditions in parts of the Great Lakes and Northeast against an elevated wildfire risk across the High Plains and South Central states. We commence our discussion by highlighting the National Weather Service's acknowledgment of gusty winds and exceedingly low humidity, which significantly heighten the potential for rapid grass fire spread. Concurrently, we address the implications of ongoing winter weather, particularly in the Northeast, where light snowfall and refreezing have engendered treacherous road conditions and black ice. Furthermore, we examine the severe wildfire activity within Big Cypress National Preserve in Florida, which has necessitated area closures due to smoke impacts. Additionally, we note the operational constraints faced by the Federal Emergency Management Agency amidst a funding shutdown, which limits its capacity to respond effectively to these unfolding crises.Takeaways:* The current hazardous winter travel conditions are primarily affecting the Great Lakes and Northeast regions.* Elevated wildfire risks persist in the High Plains and South Central states due to low humidity and strong winds.* The ongoing winter storm recovery efforts in California involve coordination for sheltering and essential services.* Florida's Big Cypress National Preserve is experiencing significant wildfire activity impacting air quality and local access.* The National Weather Service has issued multiple red flag warnings highlighting the potential for rapid wildfire spread.* The overall travel conditions across various states are complicated by winter weather and the risk of black ice.Sources[Cal OES | https://www.wildfirerecovery.caloes.ca.gov/][NWS | https://www.weather.gov/][AP | https://apnews.com/article/bd0e342070154e27dff32d805ab2ba46][NPS | https://www.nps.gov/bicy/learn/news/wildfire-update-big-cypress-national-preserve.htm][NPS Alerts & Conditions | https://www.nps.gov/bicy/planyourvisit/conditions.htm][Big Rapids News | https://www.bigrapidsnews.com/news/article/michigan-clipper-snow-tonight-february-24-21938701.php][KOKH/OKC Fox | https://okcfox.com/news/local/oklahoma-emergency-operations-center-remains-active-as-wildfires-impact-the-state-statewide-burn-ban-relief-donations-charity-damages-ranchers][NWS Fire Weather | https://www.weather.gov/fire/][Texas A&M Forest Service | https://tfsweb.tamu.edu/wildfire-and-other-disasters/current-wildfire-status/][NWS Red Flag Warning Summary | https://www.weather.gov/wwamap/wwatxtget.php?cwa=usa&wwa=red+flag+warning][MySA | https://www.mysanantonio.com/news/austin/article/i35-grass-fire-21939119.php] This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit emnetwork.substack.com/subscribe

Lt. Cmdr. Colleen Wilmington and Lt. Anthony Castillo met with retired Adm. Cecil Haney to discuss his outlook on leadership, submarine warfare, and nuclear deterrence in a changing world during his visit to NPS in March 2025 for the Winter Commencement. Spanning over 50 years of governmental service in the military and private sectors, Admiral Haney maintained a strict adherence to core values and dedication to people. Insightful and plainly spoken, Admiral Haney's advice can be assimilated across the full spectrum of both today's and tomorrow's leaders, military and civilian alike.

On today's newscast: Funeral services for pilot killed in Flagstaff helicopter crash, NPS releases report on impacts of Dragon Bravo Fire, New Mexico investigates forced sterilization of Native American women, and more.

Kari reconnected with her birth mother in her 40s and finally began to understand the suffering for which she had no words. This is a story of adoption and reunification, of forgetting and remembering, of finding a truth without words in the wisdom of the body.  Kari's birth mother was able to see something deep in Kari that she had never had words for….and thus began her path toward healing.Support the show! https://www.buzzsprout.com/396871/supportBringing Therapy into Med Management-- An intensive workshop for psych NPs and PAs, June 3-6 2026 in Ft Collinshttps://www.craigheacockmd.com/bringing-therapy-into-med-management/"I Love You, I Hate You, Are You My Mom?"  An intensive experiential workshop exploring transference and countertransference with Dr. H and Dr. Hillary McBride, June 18-20 2026 in Vancouver BChttps://www.craigheacockmd.com/i-love-you-i-hate-you-are-you-my-mom/Elemental Psychedelics Ketamine-Assisted Psychotherapy Traininghttps://www.elementalpsychedelics.com/ketaminetrainingExplore the podcast through themes, domains, formats, and speakers.The BFTA CODEX is a listener-built and curated field guide to every episode.https://bfta-codex.orgBFTA episode recommendations/Podcast pagehttps://www.craigheacockmd.com/podcast-page/Support the show

Qualytics is redefining enterprise data quality by positioning it as a collaborative business function rather than an isolated data engineering problem. Founded at the start of the pandemic by Gorkem Sevinc - a former CTO and CDO who spent years managing reactive data quality firefights - Qualytics emerged from a clear practitioner pain point: writing endless custom rules to catch data issues after they'd already broken dashboards and KPIs. The company raised pre-seed and seed rounds while building with beta customers, then closed a Series A as repeatability patterns emerged in their POC process. Now, as enterprises scramble to operationalize AI initiatives, Qualytics is experiencing explosive inbound demand from organizations realizing their data foundations aren't ready for democratized data access. Topics Discussed The practitioner insight that sparked Qualytics: reactive rule-writing doesn't scale Leveraging existing CTO/CDO networks and PE portfolio connections for beta customers The evolution from free POCs to paid POCs as a mutual commitment mechanism Identifying repeatability through week-by-week POC conversion patterns Building practitioner credibility into the sales motion while hiring for enterprise sales grit The decision to hire sales and marketing leadership simultaneously post-Series A Tracking in-product engagement metrics (DQ operations frequency, anomaly detection, rule editing) as churn prevention Positioning data quality as vertical-specific business problems (premium leakage, regulatory compliance) The timing advantage: AI adoption forcing enterprises to treat data governance as mandatory infrastructure GTM Lessons For B2B Founders Talk to 100 prospects before writing code—even with deep domain expertise: After burning 18 months building a radiology second opinion product that patients didn't want (they didn't even know radiologists were doctors), Gorkem adopted a hard rule: validate with 100 conversations before building. His advantage as a former CTO who lived the data quality problem created false confidence. Practitioners often assume their pain is universal, but buyer awareness and willingness to pay are separate questions. Start with NSF I-Corps-style problem validation: show rough sketches, probe what happened when they hit the pain point, understand how it hurt them financially or operationally. Repeatability appears in micro-conversions during trials, not just closed-won rates: Gorkem didn't declare product-market fit when deals closed—he declared it when he could predict POC behavior by week. "Week two, I'm expecting this. Week three, I'm expecting this." That predictability enabled ROI calculators and internal champion enablement materials. For technical founders, this means instrumenting your trial or POC to track leading indicators: specific features activated, data volumes processed, number of team members engaged, frequency of logins. When those patterns stabilize across prospects, you have a repeatable motion. Use paid POCs as a procurement front-loading mechanism, not a revenue play: Qualytics charges nominal amounts for some POCs—not for the revenue, but to get the MSA signed and force both parties through legal/security review upfront. This eliminates the pattern where free POCs succeed technically but die in procurement. Large enterprises often refuse to pay for POCs, which Gorkem accepts—but only if they commit equivalent effort (executive time, cross-functional teams). The paid POC is a qualification tool: if they won't commit anything, they're not a real opportunity. Hire sales and marketing leadership in parallel and hold them to unified GTM metrics: Gorkem regrets hiring early sales reps before leadership and delaying marketing investment. Post-Series A, he hired both leaders simultaneously and holds them jointly accountable to pipeline generation and velocity—not siloed MQL counts or quota attainment. This structural decision forces collaboration on messaging, ICP definition, and campaign strategy from day one. For technical founders who "figured out" founder-led sales, resist the urge to replicate your motion with more SDRs. Bring in strategic leadership that can build a scalable system. Instrument product engagement as your earliest churn signal—then intervene immediately: Beyond quarterly NPS and executive QBRs, Gorkem tracks granular product usage: how many data quality operations users run, how many anomalies they discover, how actively they're editing rules. When engagement drops, he doesn't wait—he jumps into the customer's existing weekly meetings to diagnose and course-correct. For B2B founders building complex products with long time-to-value, passive health scores aren't enough. You need active usage telemetry and a low-latency intervention process. Translate technical capabilities into vertical-specific business outcomes: Gorkem doesn't pitch "data quality for data engineers." He talks about premium leakage with insurance companies and OCC/SEC data controls with banks. This reframing works because buyers recognize their problem, not a vendor category. The shift requires research: understand each vertical's regulatory environment, operational pain points, and the business metrics executives care about. When you walk in speaking their language about their P&L impact, you're not another vendor—you're someone who gets it. Time your market entry to when "nice-to-have" becomes "must-have": When Qualytics launched, some enterprises called data quality a "nice-to-have." AI adoption changed that calculus overnight. Organizations planning to let 20,000 employees interrogate data through AI interfaces suddenly realized they need robust data governance, quality controls, and cataloging first. Gorkem's timing wasn't luck—he built during the "nice-to-have" phase so he'd be ready when AI budgets made it mandatory. Technical founders should identify the external forcing function (regulation, technology shift, economic change) that will transform their solution from vitamin to painkiller. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

Can an algorithm truly care for a patient? As we move further into 2026, the healthcare industry is being flooded with AI tools promising to automate everything from charting to triage. But there's a massive problem: most of these tools are being built by engineers who have never spent a 12-hour shift on a med-surg floor. In this high-stakes conversation, Rebecca Love, RN, joins us to explain why the "Nursing Voice" is the most valuable asset in the 2026 tech landscape. We discuss the recent surge in ambient clinical scribes and the ethical "black boxes" of agentic AI—and why tech giants are destined to fail if they don't put nurses at the center of the development loop. This episode is a banger! Please like, follow and SUBSCRIBE!  What You'll Learn in This Episode: The Missing Link in Innovation: Why tech companies are struggling to achieve ROI because they lack the "frontline intuition" only a nurse provides. The 2026 AI Reality Check: A look at the current trends, from Google's Nurse Handoff tools to the 18% error rate recently found in some AI-generated discharge summaries. Ethics of the "Black Box": How nurses serve as the ultimate "Human-in-the-Loop" to prevent algorithmic bias and hallucinations from reaching the patient. Why Big Tech Can't "Do It Right" Alone: The specific clinical nuances—like reading a patient's non-verbal cues or navigating family dynamics—that cannot be coded into a Large Language Model (LLM). The Accountability Crisis: As AI begins drafting clinical work, who is legally responsible? Rebecca dives into the shifting liability landscape for RNs and NPs. More About Rebecca Love RN, BS, MSN, FIEL Rebecca Love, RN, BS, MSN, FIEL is an experienced nurse executive and first nurse featured on Ted.com, first nurse panel at SXSW. Rebecca is a regular contributor on the Forbes Business Council, has been featured in BBC, Fortune, Becker's, AXIOS, STAT, Forbes, Chief Healthcare Executive Magazine and ABC news and has co-authored two books: The Rebel Nurse Handbook and the The Nurses Guide to Innovation. Rebecca, was the first Director of Nurse Innovation & Entrepreneurship in the United States at Northeastern School of Nursing – the founding initiative in the Country designed to empower nurses as innovators and entrepreneurs, where she founded the Nurse Hackathon, the movement has led to transformational change in the Nursing Profession. In early 2019, Rebecca, along with a group of leading nurses in the world, founded and is President Emeritus of SONSIEL: The Society of Nurse Scientists, Innovators, Entrepreneurs & Leaders, a non-profit that quickly attained recognition by the United Nations as an Affiliate Member to the UN. Rebecca is an experienced Nurse Entrepreneur, founding HireNurses.com in 2013 which was acquired in 2018 by Ryalto, LTD UK, where she served as the Managing Director of US Markets, until it's acquisition in 2019. Rebecca served as the Chief Clinical Officer of IntelyCare, Inc. In 2023, Rebecca founded the Commission for Nurse Reimbursement- dedicated to solving the United States Nursing Crisis by creating a new economic model to reimburse for nursing services. Rebecca is passionate about empowering nurses and creating communities to help nurses innovate, create and collaborate to start businesses and inventions to transform healthcare. In 2024, Rebecca signed as the Co-Chair of the NursingIsSTEM Coalition. In addition, Rebecca sits as an advisory board member on several leading digital health startups and organizations, has co-authored 2 books, founded 3 companies, speaks internationally, and is dedicated and passionate about empowering nurses to be at the forefront of healthcare innovation and entrepreneurship. Connect with her on Linkedin: linkedin.com/in/rebeccalovenursing  Listen on Apple Podcasts – : The Gritty Nurse Podcast on Apple Apple Podcasts  https://podcasts.apple.com/ca/podcast/the-gritty-nurse/id1493290782 * Watch on YouTube –  https://www.youtube.com/@thegrittynursepodcast Stay Connected: Website: grittynurse.com Instagram: @grittynursepod TikTok: @thegrittynursepodcast Facebook: https://www.facebook.com/profile.php?id=100064212216482 X (Twitter): @GrittyNurse Collaborations & Inquiries: For sponsorship opportunities or to book Amie for speaking engagements, visit: grittynurse.com/contact Thank you to Hospital News for being a collaborative partner with the Gritty Nurse! www.hospitalnews.com   

On the podcast, I talk with Michael and Mark about the boom in hardware-enabled subscriptions, why nothing worked until they stopped optimizing and started building a better product, and how they doubled their price to $79 even though the data said they could charge more.Top Takeaways:

Before his first cup of coffee, Alex Melamud opens Slack—not to scan revenue charts first, but to read customer feedback. “The first one that may surprise you as a CFO that I look at is actually NPS,” he tells us. At Engine, every survey drops into a shared channel so “every executive can see” what customers said, he tells us.That habit fits a finance leader who didn't grow up in the CFO seat. Melamud started in investment banking and then spent 16 years in private equity, learning to build theses, chase signal, and “sell… the product of private equity,” he tells us. Sitting on boards, he watched the CFO role evolve from “corporate governance accounting” into “executive first and maybe CFO second,” he tells us—someone who can talk like product, sales, or operations and earn board trust.Engine became the moment he stepped inside. After leading the company's round “18 months ago,” joining the board, and helping with a CFO search, he looked at founder “Eli” and asked, “what if I joined you as CFO?” he tells us. The draw was a focused mission: serving SMB travel, where customers book “like a consumer” and lose corporate rates and visibility, he tells us.Now his investor lens shows up in the unglamorous work. During annual planning, he dug into the “top 50 costs” outside headcount and pushed leaders to treat each contract “as a brand new relationship,” he tells us—an inspection that produced “10, 15%” savings and “tens of millions of dollars,” he tells us.

Why did we think this was an interesting episode?Paul & James are regularly involved in ecommerce redesign projects, either in an advisory capacity or helping drive the design thinking.This episode explores the reasons why brands decide to invest in a redesign:Brand refresh or a full rebrand.Brand elevation of the online UX e.g. premium positioning.Improved user journeys to fix legacy constraints.Outcome focused e.g. fix navigation and browse journeys.It then teases out the justifications for redesign projects, sharing views on how design can and should be measured objectively.James & Paul also dissect the intangible goal of many design projects: to elevate the brand positioning, to create a premium look & feel.Goals like this need clear definition and framing to ensure the design outputs work towards a clear vision and execution. They also need tangible measurements of success, even if they're not conversion focused.The key take-away is that design has to be measured, and the metrics you use need to be agreed upfront. If there are no hard & fast commercial success metrics like conversion and AOV, then take a sensible approach to measuring customer impact, for example customer satisfaction & NPS.Chapters:[00:30] Introduction to Redesign Metrics[03:40] Understanding Brand Elevation[06:10] Balancing Design and Ecommerce[09:00] Defining a Premium Experience[12:30] Measuring Redesign Success[15:25] The Role of User Testing[18:15] Navigating Redesign Challenges[21:10] The Importance of KPIs[22:46] Final Thoughts on Redesigns

“I've come to believe that it's not what has happened to our family that has been cursed—it's the fact that we've never been able to deal with it privately.” — Eunice Kennedy Shriver The idea of the “Kennedy Curse” has followed this family for generations, often explained away as bad luck or fate. But the truth is more complicated. In this episode, we explore how constant public scrutiny, enormous expectations, and a deep resistance to vulnerability shaped the Kennedy family's most painful moments, especially in the case of Rosemary Kennedy, whose lobotomy reflects how fear, misunderstanding, and the pressure to protect an image could lead to irreversible decisions. Rather than a story about a doomed bloodline, this episode looks at how power, silence, and the denial of privacy shaped one of America's most famous families, and why those choices continued to ripple outward long after they were made. This is The Kennedy Curse. Created and produced by Claire Donald and Tess Bellomo For more RAM, go ⁠here.⁠ Join our premium channel for 3 bonus eps a month ⁠here⁠ and save 15% when you buy annually! Sources: American Dynasties: The Kennedys, People, Historyextra.com, Rosemary's Wiki, NPS.Gov, Kathleen's Wiki, Historytoday.com, Chappaquiddick Wiki, People article #2 Learn more about your ad choices. Visit podcastchoices.com/adchoices

Late Night Compilation of Strange Tales of Ferals, NPS Secrets, and MORE!Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

As artificial intelligence reshapes military operations at breakneck speed, the Naval Postgraduate School (NPS) is launching an accelerated master's degree aimed at pushing AI-literate officers into the fleet as early as 2027. Speaking at AFCEA/USNI West in San Diego, Capt. Mike Owen, co-chair of the NPS AI Task Force, said the new program is designed to close a widening gap between the pace of technological change and the Department of the Navy's ability to train personnel to use emerging tools. Owen said NPS teams are also traveling to major Navy and Marine Corps hubs to deliver AI 101 and prompt-engineering workshops. He added that the rollout of GenAI.mil and increased access to AI models are enabling NPS students to explore the technology more deeply and deliver new capabilities to the Navy.

In this episode, Justin sits down with Carissa, a family nurse practitioner who runs two thriving practices, to talk honestly about her journey and the challenges behind the scenes. Carissa shares what it is really like to manage both a med spa and a men's health clinic, including the pressure of making every decision and the overwhelm that comes with an endless to do list. Together, they explore why delegation is so difficult for so many NPs, how decision fatigue can quietly stall growth, and what it truly takes to move from being the solution to every problem to leading a business built to scale. If your practice depends on you showing up every single day, Carissa's story offers a powerful look at what needs to change to create something sustainable and freeing.

Let's explore foraging as a living, contested relationship between ecology, culture, law, and survival. Beginning with za'atar - a resilient wild thyme central to Palestinian foodways - we examine how conservation policy can criminalize cultural harvest. From there, we move briefly through international access models (UK personal-use law, Nordic everyman's rights, regulated European mushroom harvest), and closer to home: US National Parks, Washington State Parks, Seattle, and Tacoma.  We unpack how language like management, stewardship, and resource protection can obscure power, and we ground the conversation in ecological restoration, justice, livelihoods, and human health. We also highlight examples of agencies attempting to align policy with principle and how there is a new story emerging that could signal change - if we demand it. Ultimately, the question remains: Who gets to eat from the land? Selected References & Policies Hernandez, J., & Vogt, K. A. (2020). Indigenizing Restoration: Indigenous Lands before Urban Parks. Human Biology, 92(1), 37–44. https://digitalcommons.wayne.edu/humbiol/vol92/iss1/5/ Society for Ecological Restoration. (2021). International principles and standards for the practice of ecological restoration (2nd ed.) https://www.ser.org/page/SERStandards United Nations. (2007). United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP). https://www.un.org/development/desa/indigenouspeoples/declaration-on-the-rights-of-indigenous-peoples.html National Park Service. (2023). Tribal leaders guide for NPS plant gathering. https://www.nps.gov/articles/000/upload/Tribal-Leaders-Guide-for-NPS-Plant-Gathering.pdf Washington State Legislature. (2008). WAC 352-28-030: Harvest of edibles. https://apps.leg.wa.gov/WAC/default.aspx?cite=352-28-030 Seattle Parks & Recreation Rules & Regulations General park conduct and prohibited activities (including damage or removal of park property ➝ plants, trees, soil, etc.). https://www.seattle.gov/parks/about-us/rules-and-regulations Parks Tacoma Conduct in Parks  City parks code regulating conduct on Tacoma park land including damage or removal of plants, shrubs, trees, etc. https://www.parkstacoma.gov/places/conduct-in-our-parks/ Support the Work Full show notes and additional essays live on the Grove & Grit Substack https://substack.com/@grovegrit If this episode resonated, you can support treehugger podcast through the donation links in the show notes. Your contributions help cover research, editing, hosting, and independent production. Venmo: @myadrick | PayPal: paypal.me/myadrick | CashApp: $michaelyadrickjr Ratings and reviews also help more people find the show. Music Intro/outro music by MK2 and Grey Room, courtesy of the YouTube Audio Library

Nurse practitioner expert Paula Tucker returns to NP Pulse for a discussion on concussion. She gives advice on how to best identify and manage patients who present with concussion, and provides NPs with the assurance and tools they need to not feel overwhelmed when treating mTBI.

KPIs, NPS, churn—oh my! Data doesn't have to be daunting. Ty Houglum, CIO at ECE Fiber, shares how his team turns numbers into action, building a culture that makes data meaningful, not mysterious.Notes: Filmed at Calix ConneXions conference.

Portnox is an enterprise access control platform that eliminates passwords and enforces zero trust security. The company was bootstrapped for over a decade, plateauing at a few million in ARR before investors brought in Denny LeCompte as CEO four years ago. Since then, Portnox has grown 8x. But this episode isn't about that growth story. Denny, a former cognitive scientist and professor who taught psychometrics, uses his scientific background to systematically dismantle Net Promoter Score—explaining why it's methodologically flawed, how it misleads organizations, and which metrics actually correlate with business performance. This is a contrarian take grounded in measurement science, not marketing opinion. Topics Discussed: The fundamental psychometric flaws in NPS: why single-item questionnaires are unreliable and why throwing out 7s and 8s violates basic statistical principles How NPS scores fluctuate based on survey UI presentation independent of actual customer sentiment Why NPS creates incentive structures that encourage gaming rather than improving customer outcomes The case for gross revenue retention and net revenue retention as the only ungameable metrics that matter How measuring human behavior changes that behavior (the Heisenberg principle applied to business metrics) Why investors care about retention rates above 90% but don't ask about NPS scores GTM Lessons For B2B Founders: Single-item questionnaires violate measurement principles: Denny's background in psychometrics immediately flagged NPS as unreliable. One-item measures lack the redundancy needed for reliability, and the methodology of throwing out middle responses (7s and 8s) then subtracting detractors from promoters is statistically nonsensical. At a previous company with thousands of data points, he observed NPS scores drop and rise based solely on how the survey rendered on the page—no business changes, just UI differences. When presentation affects your metric independent of the underlying construct, your instrument is broken. Founders with technical backgrounds should trust their instincts when measurement methodology feels scientifically unsound. Compensation drives behavior more than metric accuracy: Portnox structures customer success compensation as 50% gross revenue retention and 50% net revenue retention. These are determined by finance and can't be manipulated. Denny had to rein in his CS team when they became overly focused on time-to-value because any number you give a team becomes their obsession. With NPS, teams game survey timing, cherry-pick recipients, and optimize for score rather than outcome. This is the Heisenberg principle applied to business: measuring changes the behavior. Choose metrics where gaming the number aligns with improving actual business outcomes. Investors evaluate retention rates, not satisfaction surveys: When Denny presents gross retention above 90%, investors don't ask about NPS. Renewal behavior reveals actual satisfaction—customers voting with budget rather than survey responses. The test for any metric: "What are we doing differently if this number is up versus down?" If it doesn't drive distinct actions or reveal information not already visible in financials, eliminate it. NPS often becomes a number that exists because "we've always measured it," inherited from previous leadership without questioning its utility. Question inherited practices ruthlessly: NPS gained adoption through Harvard Business Review credibility in 2003 and consulting firms building practices around it. The promise of "one number you need" appeals to executives wanting simple solutions. But herd behavior—"everyone else measures it"—perpetuates bad methodology. Denny's advice to founders stuck with NPS: give your team something else to focus on (gross retention is straightforward: don't let customers churn), then stop doing it. Sometimes you need to point to external validation to break internal momentum. The question isn't whether NPS correlates somewhat with growth—it's whether better alternatives exist that can't be gamed. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPLSMFimtv0riPyM

The Five-Phase Sales Solution Cadence: Facts, Benefits, Applications, Evidence, Trial Close When you've done proper discovery—asked loads of questions about where the buyer is now and where they want to be—you earn the right to propose a solution. But here's the kicker: sometimes the right move is to walk away. If you force a partial or wrong-fit solution, you might "grab the dough" short-term, but you'll torch trust and reputation—the two assets that don't come back easily.  Below is a search-friendly, buyer-proof cadence you can run in any market—**Japan vs **United States, SME vs enterprise, B2B services vs SaaS—especially post-pandemic when procurement teams want clarity, proof, and outcomes, not fluffy feature parades. How do you know if your solution genuinely fits the buyer (and when should you walk away)? You know it fits when you can map your solution to their stated outcomes—and prove it—without twisting the facts. If the buyer needs an outcome you can't deliver, the ethical (and commercially smart) play is: "We can't help you with that." In 2024–2026, buyers are savvier and more risk-aware. They'll check reviews, ask peers, and sanity-test claims through AI search tools and internal stakeholder scrutiny. In high-trust cultures (including Japan) and high-compliance industries (finance, health, critical infrastructure), a wrong-fit sale becomes a reputational boomerang. The deal closes once; the story travels forever. Do now: Write a one-page "fit test": buyer outcomes → your capability → evidence. If any outcome can't be supported, qualify out fast.  What does "facts" mean in a modern B2B sales conversation? Facts are the provable mechanics—features, specs, process steps, constraints—and the proof that they work. Facts aren't the goal; they're the credibility scaffolding. Salespeople often drown here: endless micro-detail, endless Q&A, endless spreadsheets. Yes, analytical buyers (engineering-led firms, CFO-led committees) will pull you into the weeds—but remember: they aren't buying the process. They're buying the outcome from the process. Bring facts that de-risk the decision: implementation timelines, security posture (SOC 2/ISO), uptime/SLA history, integration limits, and measurable performance benchmarks. Then move on before you get stuck. Do now: Prepare a "facts pack" with 5–7 proof points (not 57 features). Use it to earn trust, then pivot to outcomes.  How do you turn features into benefits buyers will actually pay for? Benefits are the "so what"—the measurable results the buyer gets because the feature exists. If you can't link a feature to an outcome, it's just trivia. A weight, colour, dimension, workflow, dashboard, or AI model is not valuable by itself. It becomes valuable when it improves a KPI: reduced cycle time, fewer defects, higher conversion, lower churn, faster onboarding, better safety, tighter compliance. This is where classic sales thinking still holds up—think **SPIN Selling and the buyer's implied needs: pain, impact, and value. In a tight 2025 budget environment, "nice-to-have" benefits die quickly; "must-have" outcomes survive. Do now: For every top feature, write one sentence: "This enables ___, which improves ___ by ___ within ___ days." If you can't fill the blanks, drop the feature from your pitch.  What is the "application of benefits" and how do you make it real inside their business? Application is where benefits turn into daily operational reality—what changes in workflow, decisions, and results.This is the "rubber meets the road" layer. Don't just say "we improve productivity." Show where it lands: which meetings get shorter, which approvals disappear, which roles stop firefighting, which customers get served faster, which errors are prevented, and what leaders see weekly on dashboards. Compare contexts: a startup may care about speed and cash runway; a multinational may care about governance, change management, and multi-region rollouts. A consumer business might chase conversion and NPS; a B2B industrial firm might chase downtime reduction and safety incidents. Do now: Build a simple "Before → After" map for their week: processes eliminated, expanded, improved—and who owns each change.  What counts as credible evidence (and what "proof" actually convinces buyers)? Credible evidence is specific, comparable, and close to the buyer's reality—same industry, similar scale, similar constraints. "Trust me" is not evidence. Bring proof that survives scrutiny: reference customers, quantified case studies, independent reviews, pilot results, and implementation artefacts (plans, timelines, adoption metrics). The closer the comparison company is to the buyer, the more persuasive it becomes. This is also where storytelling matters: not hype—narrative. Who was involved? What went wrong? What changed? What were the numbers before and after? Analysts like **Gartner or **Forrester can help with category credibility, but a near-peer success story usually seals confidence. Do now: Collect 3 "mirror case studies" (similar buyer profiles) and write them as short stories: problem → actions → results → lessons.  How do you do a trial close without sounding pushy or sleazy? A trial close is a simple comprehension-and-comfort check that invites objections early—before you ask for the order. Done right, it's calm, not clingy. After you've walked through facts → benefits → application → evidence, ask: "How does that sound so far?" Then shut up. Silence is a tool. If they raise objections, good—interest is alive, and you can add pinpoint proof. If they say nothing (or go vague), start worrying: they may have already mentally deleted you as an option. This is the moment to clarify, re-anchor to outcomes, and confirm next steps in the sales cycle. Do now: Use one trial close per phase. Treat objections as data, not drama, and log them into your CRM as themes to address.  Conclusion: the cadence that keeps you credible and gets you paid This five-phase cadence works because it respects how adults buy: they need proof, relevance, and a clear path from "today" to "better." Keep the sequence tight—facts, then benefits, then application, then evidence, then a trial close—and you'll avoid the two killers of modern selling: feature-dumps and wishful thinking.  Author credentials Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie "One Carnegie Award" (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results.  He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban "Hito o Ugokasu" Rīdā (現代版「人を動かす」リーダー).  Greg also publishes daily business insights on LinkedIn, Facebook, and Twitter, and hosts six weekly podcasts. On YouTube, he produces The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews, which are widely followed by executives seeking success strategies in Japan. 

Kate started her addiction journey at a young age, using substances as a salve for her terrible grief. Later, drugs and alcohol helped her to cope with the transition to nursing and the unending demands of a hospital setting.  But as with all addicts, this strategy worked until it didn't….Kate eventually had to find a new way to cope if she was going to survive past her 30s.Kate Gibson (The Coleman Institute)Kate@thecolemaninstitute.comKate.gibson.dnp@gmail.comBringing Therapy into Med Management-- An intensive workshop for psych NPs and PAs, June 3-6 2026 in Ft Collinshttps://www.craigheacockmd.com/bringing-therapy-into-med-management/BFTA on IG @backfromtheabysspodcasthttps://www.instagram.com/backfromtheabysspodcast/Explore the full BFTA Content Catalog:A listener-built, human-curated index of every Back From The Abyss episode to help you find themes, topics, and episode formats of interest.Best viewed on a laptop or desktop (not mobile).Content Catalog (in Google Sheets): https://bftapod.short.gy/indexBFTA episode recommendations/Podcast pagehttps://www.craigheacockmd.com/podcast-page/Support the show

Tired of executives breathlessly asking "what's our AI strategy?" while your data team drowns in 1,000 dashboards that nobody uses? In this episode, Juan and Tim cut through the noise with Juan Gorricho a data and analytics executive with more than 25 years of experience delivering business value at TD Bank, Visa, The Walt Disney Company We cover: Why do data leaders keep building vanity metrics instead of business value? How do you go from being an "order-taking reporting team" to a trusted decision intelligence partner? And why does every data governance initiative feel like building policies nobody wants to follow? The secret? Do it by slice. Not top-down. Not bottom-up. By slice—connecting each data product to real business outcomes while building reusable foundations underneath. If you're ready to turn your data team's NPS around and build trust that actually sticks, this one's for you. Spoiler: It starts with being brave enough to tell executives the truth. And btw, "I bet 40 columns drive 90% of your business."See omnystudio.com/listener for privacy information.

Summary Are your rising customer acquisition costs eating into profits while your NPS surveys gather dust? Discover Earned Sales Growth (ESG)—the game-changing customer experience metric that tracks how much revenue comes from customers you've earned through loyalty and referrals versus customers you've bought through advertising. In this episode of the Customer Service Revolution podcast, customer experience expert John DiJulius reveals why traditional surveys are broken (response rates now in single digits) and introduces the Return on Experience (ROX) Dashboard—a proven system that directly links CX investments to measurable revenue growth. What You'll Learn: Why NPS is failing: Survey fatigue has crashed response rates, and founder Fred Reichheld now advocates for Earned Growth Rate instead The ESG formula: How to calculate what percentage of your revenue comes from repeat customers and referrals vs. paid advertising Real results: How injury attorney firm Carter Mario increased earned growth from 30% to 68% in 5 years—slashing advertising costs by half Hot vs. cold leads: Why referred customers (hot leads) close faster, spend more, and have zero price sensitivity compared to ad-driven prospects Implementation guide: The CRM requirements and tracking systems needed to measure ESG by department, location, and individual employee The 3-lead framework: Understanding cold (outbound), warm (ad-driven), and hot (referral) customers and their dramatically different close rates Key Takeaways: "Discount is the tax you pay for having an average experience. Are you a coupon away from losing your customers?" - John DiJulius Companies spending 6-7% of revenue on advertising could cut that to 3.5% by focusing on earned growth Top customer experience companies consistently outperform the S&P 500 in stock performance Every employee should know their personal ESG score and be held accountable to it ESG works across industries—even businesses without repeat customers (injury attorneys, funeral homes, car dealers) can leverage referrals Perfect For: Customer Experience Directors and VPs Chief Customer Officers Marketing leaders tired of rising CAC CEOs and CFOs seeking measurable CX ROI B2B and B2C service businesses with CRM systems Featured Resources: Customer Experience Executive Academy (CXEA) 12-month certification program Return on Experience (ROX) Dashboard framework ROX Template Interview with Fred Reichheld on "Winning on Purpose" Carter Mario personal injury attorney case study Stop measuring intent. Start measuring impact. Learn how to build a business that compounds in equity, not effort, by tracking the one metric that proves your customer experience is actually working. Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Today's episode of the Punk CX podcast features Sara Richter, CMO at SAP Emarsys, and Fred Reichheld, Creator of the Net Promoter System®, Bain Fellow, and loyalty visionary. Sara and Fred join me on the podcast to talk about how the organisations that win treat NPS as a management system rather than a one-off score, the state of loyalty, including the impact that AI is having on loyalty, the idea of Earned Growth Rate that was introduced in Net Promoter 3.0 and what brands should be focusing on to build and grow their loyal customer base. This interview follows on from my recent interview – Accessibility drives customer acquisition – Interview with Joel Kellhofer of SignWow – and is number 572 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Tired of executives breathlessly asking "what's our AI strategy?" while your data team drowns in 1,000 dashboards that nobody uses? In this episode, Juan and Tim cut through the noise with Juan Gorricho a data and analytics executive with more than 25 years of experience delivering business value at TD Bank, Visa, The Walt Disney Company We cover: Why do data leaders keep building vanity metrics instead of business value? How do you go from being an "order-taking reporting team" to a trusted decision intelligence partner? And why does every data governance initiative feel like building policies nobody wants to follow? The secret? Do it by slice. Not top-down. Not bottom-up. By slice—connecting each data product to real business outcomes while building reusable foundations underneath. If you're ready to turn your data team's NPS around and build trust that actually sticks, this one's for you. Spoiler: It starts with being brave enough to tell executives the truth. And btw, "I bet 40 columns drive 90% of your business."See omnystudio.com/listener for privacy information.

The Arum Global Blueprint for Scaling with Purpose - From £2M to £14MArum Global transformed from a struggling £2 million consultancy losing £400,000 annually into a £14 million powerhouse with £5 million EBITDA and a perfect NPS score of 100. This episode reveals the strategies behind their 7x growth whilst serving the world's most demanding clients.Jamie Waller purchased Arum Global in 2017, recognising its extraordinary authority with global banks and governments. Today, the company serves major clients across collections, recoveries, and debt management, maintaining the principle that "everybody deserves to be paid what they are owed, but not at any cost."What You'll Learn:The Network Effect Strategy: Why clients paying £25,000 for advisory work receive access to 200+ specialists and 25 years of project knowledge, consistently converting small engagements into £100,000+ relationships without traditional sales pressure.The NPS Blind Spot: How Arum achieved a perfect 100 NPS score but wasn't generating referrals and the simple question that unlocked millions in new business from existing clients.The People-First Growth Model: How creating a Head of People role early enabled delegation and maintained team morale through 7x growth.Operational Excellence at Scale: How splitting operations into Advisory and Delivery Services, combined with repeatable frameworks, enables management of 20-25 projects simultaneously whilst maintaining perfect NPS.The Vulnerability Innovation: The breakthrough project that identified £16 million in recoverable debt from £80 million sitting in "vulnerability files" for up to 10 years.Post-COVID Professional Standards: Jamie's approach to resetting workplace expectations, from video call standards to maintaining energy across remote teams. Hosted on Acast. See acast.com/privacy for more information.

Ready to churn less and win more?

The GTM Poker Table Turning Word of Mouth and ABM Into Predictable GrowthIn this week's episode, Sacha sits down with Andrew Seidman, Co Founder and COO of Digital Reach, to unpack why the best go to market leaders think less like campaign managers and more like high stakes poker players.With over a decade designing full funnel GTM strategies for enterprises and funded startups, Andrew brings deep expertise across brand, content, rev ops, digital experience, and pipeline generation. The real twist is that his former life in professional poker shaped how he thinks about process, probability, and decision making when outcomes are never guaranteed.From random acts of marketing to the auto mechanic trust problem, from ABM myths to measurable advocacy systems, this episode is a masterclass in building a GTM engine that compounds.We dig into:Process over outcomes and why short term results do not always prove you are doing the right thingsMarketing as a collection of bets and how probabilistic thinking changes strategy, hiring, and executionThe auto mechanic trust problem and why buyers choose agencies based on trust, not technical detailsABM defined for real and why not all accounts are equalABM incentives that actually work and shifting quotas to value based point systemsWord of mouth as the ultimate ABM channel and why relationships beat fancy tactics every timeMeasuring advocacy through referrals, churn, and advocates created as a growth KPISilos and systems and why ads cannot outrun weak messaging, messy data, or a disqualifying websiteRev ops investment resistance and why systems work is hard to fund even when it is clearly neededAI reality checks including the power and procurement risks across company sizesIntent signals at scale and where AI creates leverage instead of noiseKey Takeaways:Results are not the whole story and strong processes win over time even when the market shiftsABM starts with value curves and treating every lead the same quietly kills upsideWord of mouth is the strongest entry strategy especially for tightly guarded tier one accountsAdvocacy is measurable through referrals, NPS, testimonials, and expansionsGo to market scales only as far as its least mature layerAI multiplies clarity and systems but exposes weak foundations

Welcome to Kennedys Month at Right Answers Mostly. We're kicking things off at the very beginning: the building of the Kennedy dynasty and the man behind it all, Joseph P. Kennedy Sr.. The Kennedy story begins with famine in Ireland, and a risky escape to Boston, Massachusetts. We unpack how Juicy Joe built his fortune, pulled the strings behind the scenes, and paved the way for his sons, most famously John F. Kennedy, to enter politics. Was it clean? Not exactly. Was it effective? Absolutely. From backroom deals to carefully crafted public images, this is the origin story of how the Kennedys didn't just enter American politics, they conquered it, and sealed their place as American royalty. THIS IS THE KENNEDY DYNASTY! Created and produced by Claire Donald and Tess Bellomo For more RAM, go ⁠here.⁠ Join our premium channel for 3 bonus eps a month ⁠here⁠ and save 15% when you buy annually! Sources: American Dynasties: The Kennedys , NPS.gov, Wikipedia, altaonline Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode of the Thread Podcast, host Justin Vandehey sits down with Neal McCoy, VP of Customer Success and Professional Services at BigCommerce, to unpack where customer value most often breaks down after a deal is closed — and how companies can fix it.Neal shares insights from nearly a decade building CS and PS at BigCommerce, explaining why customers don't buy software to “solve problems,” but to make or save money. The conversation explores how unclear value realization creates friction during onboarding, why sales-to-CS handoffs fail, and how AI is reshaping customer success through better context, automation, and voice-of-the-customer insights at scale. Key Takeaways & HighlightsCustomers buy software to make money, save money, or both — not just to solve surface-level problemsMisalignment on value realization is the #1 reason onboarding and CS struggle post-saleSales teams often assume customers understand value — they usually don'tThe earlier value is quantified and documented in the sales cycle, the stronger the post-sale executionAI can eliminate manual handoff friction by summarizing calls, emails, and deal context automaticallyTraditional CS metrics like surveys and NPS are statistically weak; voice of the customer at scale is the futureCustomer success leaders must act as the primary conduit for customer insight back into product and GTMPersonalization at scale requires cohort-based learning, not one-size-fits-all onboardingFewer deals with clearer value often outperform higher-volume pipelines long termThe best salespeople optimize for customer outcomes, not just closed deals Chapters & Timestamps00:00 – Welcome & Introduction Justin introduces Neal McCoy and his background across military, fintech, digital engagement, and ecommerce.02:00 – Neal's Career Path & BigCommerce Journey How Neal helped build CS and professional services as BigCommerce moved upmarket.04:30 – Where Customer Value Breaks Down Post-Sale Why customers trade one set of problems for another when value isn't clearly defined.06:45 – What CS Wishes Sales Would Hand Off (But Rarely Does) The missing context that makes or breaks onboarding and adoption.09:15 – AI's Role in Fixing the Sales-to-CS Handoff How AI can summarize deal context and remove the burden from sellers.11:45 – Voice of the Customer vs. Traditional CS Metrics Why surveys fail and how AI unlocks insight from unstructured customer data.14:30 – Personalization at Scale in Ecommerce Onboarding Using cohort-based success models across industries, regions, and merchant types.17:15 – The Biggest Misconception Sales Leaders Have About Post-Sale Why focusing on value may reduce conversions but increase long-term growth.20:00 – The Future of CS, PS, and AI at BigCommerce How AI is changing delivery models, expertise, and customer expectations.22:30 – Closing Thoughts & What's Next Neal's outlook on AI, value delivery, and helping merchants succeed long-term.

Travel Beyond the Hospital: How Adventure & Purpose Restore Burned-Out Medical Professionals | MedTreks International Interview with Ari Rasori In this episode, we sit down with Ari Rasori, NP, founder of MedTreks International, to explore how global adventure, wellness, and community can help healthcare professionals recover from burnout and reconnect with their purpose. Ari shares her journey from working in the emergency department to building a boutique travel and retreat company for physicians, NPs, PAs, and nurses—combining continuing medical education (CME), wilderness medicine, and restorative retreats across six continents. We talk about: • Why burnout is so common in high-achieving healthcare professionals • How changing environments can reset the nervous system • The power of traveling with people who truly “get” medicine • Why purpose-driven adventure can reignite your spark • What MedTreks International offers and how their curated retreats work • A special announcement: The Whole Physician Retreat in Nosara, Costa Rica (Nov 7–14) • Early bird discount code: RESTORE26 If you love medicine but feel exhausted, disconnected, or in need of renewal, this conversation will help you remember who you are beyond the hospital walls—and how to restore the part of you that first fell in love with healing.

On this episode of NP Pulse, we discuss the common causes of misdiagnosis and the red flags NPs can encounter on the road to diagnosing and treating rare diseases. Today's guests are Stephanie Hosley and Deena Rodney, two NP experts who approach the topic of rare diseases with consideration and care. This podcast is made possible by Alexion.

Welcome back to Truth, Lies & Work — the podcast where behavioural science meets real working life. This week, we're asking a simple question with uncomfortable answers: who really gets flexibility, who's trusted around AI, and what psychology myths are still shaping work decisions?

Send us a textMore of us are being seen by nurse practitioners (NPs) and physician associates/assistants (PAs); for routine care outcomes look similar to physician visits, but for complex, new, or worsening problems you should push to see the doctor and ask for clear oversight.Key topicsWhy this is happening: Longer waits and rising demand meet a physician shortfall, so systems lean on NPs/PAs to expand access. New-patient waits average ~31 days, varying widely by city and specialty (AMN). Fewer people have a usual source of care, pushing visits to urgent care/ER (Milbank Scorecard).The scope shift: NP involvement in Medicare outpatient visits rose from 14% in 2013 to ~26% in 2019 (Harvard/Tradeoffs summary). Projections show rapid growth in NP and PA roles through 2030 (ValuePenguin analysis).Training differences (at a glance): NPs typically complete a master's/DNP with ~500–700 supervised clinical hours and, in many states, can practice independently; PAs complete a master's with ~2,000 supervised hours and practice with physician collaboration; physicians complete medical school plus 3–5+ years of residency (~10,000+ hours) and broad rotations—critical for complex differential diagnosis (AJMC overview).Quality of care, by the evidence: For common, protocol-driven issues, outcomes are generally similar. A Cochrane-summarized evidence base finds comparable results for blood pressure control, mortality, and patient satisfaction, with longer counseling time in NP visits (AJMC summary of RCTs). Patients often feel PAs spend more time with them (JAAPA survey). Diabetes care quality appears similar across clinicians (PubMed); NPs tend to deliver more smoking-cessation counseling (AANP brief).Where this works well: Routine follow-ups (blood pressure, cholesterol, diabetes), protocol-based care, minor acute concerns (UTI, simple URI), post-op checks when all is going well—especially with clear physician involvement.When to push for the doctor: New, unclear, or non-resolving problems (e.g., complex headaches, persistent back pain, ongoing fatigue or depression), multiple chronic conditions, many medications, or when a serious alternative diagnosis must be ruled out (e.g., “heartburn” vs. cardiac disease).Advocate for transparency: Ask in advance who you'll see, whether your case will be reviewed with a physician, and how escalation works if you're not improving.TakeawaysAccess will keep driving NP/PA growth; use it to be seen sooner.For routine care, NPs/PAs are often a solid choice with similar outcomes and more counseling time.For complexity, insist on physician evaluation or documented oversight.You have the power to ask questions, confirm the plan, and request escalation when needed.Links mentioned in this episode AMN wait-time trends →

Monday, January 26th, 2026Today, 37 year old Veterans Affairs ICU nurse Alex Pretti was disarmed and executed by Trump's agents in Minneapolis; Chuck Schumer says Democrats will not vote to fund most of the government; gay asylum seekers are being deported to Iran where they will likely face torture or execution; an FBI agent who tried to investigate Jonathan Ross in the murder of Renée Good has resigned; Ted Cruz rakes JD Vance and Trump over the coals during private donor meetings; a judge has ordered the three people arrested for entering a church with Don Lemon released from prison; Pam Bondi has written a letter offering to take ICE out of Minnesota if the state hands over it's SNAP and voter rolls; a judge has issued a restraining order barring the feds from destroying or tampering with evidence in the Alex Pretti murder; corporate media covers a general strike in Minneapolis; and Allison and Dana deliver your Good News.Thank You, Naked WinesTo get 6 bottles of wine for $39.99, head to nakedwines.com/DAILYBEANS and use code DAILYBEANS for both the code and password.Thank You, ShopifySign up for a $1/month trial period at shopify.com/dailybeansGuest: Joyce Vance Giving Up Is Unforgivable by Joyce Vance - Penguin Random HouseCivil Discourse with Joyce Vance | Substack#SistersInLaw - Podcast - Apple Podcasts, The Insider Podcast@joycewhitevance.bsky.social on BlueskyThe LatestNEW: A Leaked Internal CBP Memo Orders Mandatory Riot Control Training for All Officers | The BreakdownStoriesBondi seeks Minnesota voter rolls, welfare data to "help bring back law and order" in wake of shootings | CBS NewsDemonstrators Flood Minneapolis Streets as Hundreds of Businesses Close to Protest ICE | NYTGay asylum-seekers set for deportation to Iran fear execution in their home countryExclusive: In secret recordings, Cruz trashes Trump tariffs, Vance | Axios Good TroubleHelp get SJ reinstated at Yosemite We're asking members of the public to amplify by emailing Acting Director Jessica Bowron at nps_director@nps.gov and Yosemite Superintendent at raymond_mcpadden@nps.gov to reinstate Dr. SJ Joslin. They may also fill out the “contact us” form at Yosemite's page at NPS.gov/yose.Here's a script people can send: "Hello Acting NPS Director Jessica Bowron,I saw that several NPS unions have signed and released an open letter directed to you in support of Dr. SJ Joslin and their reinstatement to Yosemite National Park. I strongly agree with the 4,200 NPS employees, or an estimated 33% of the total NPS workforce, that these signatures represent. Please review their letter and reinstate SJ to their rightful place in the National Park Service.Sincerely,    Your Name”→Tell Congress Ice out Now - Take Action Now | Indivisible→Defund ICE (UPDATED 1/21) - HOUSE VOTE THURSDAY→Urge American Ballet Theatre to cancel upcoming Kennedy Center performances →Ways to Support MN's Immigrant Communities Amid ICE Activity - Mpls.St.Paul Magazine→Congress: Divest From ICE and CBP | ACLU→ICE List  →iceout.org→2026 Trans Girl Scouts To Order Cookies From! | Erin in the Morning Good Newsquiltbynight.com/_files/ugd/ba8c2f_61341fec36e14147a709360bdedbbfc6.pdfMadison Roller Derby→Go To Good News & Good Trouble - The Daily Beans to Share YoursSubscribe to the MSW YouTube Channel - MSW Media - YouTubeOur Donation LinksPathways to Citizenship link to MATCH Allison's Donationhttps://crm.bloomerang.co/HostedDonation?ApiKey=pub_86ff5236-dd26-11ec-b5ee-066e3d38bc77&WidgetId=6388736Allison is donating $20K to It Gets Better and inviting you to help match her donations. Your support makes this work possible, Daily Beans fam. Donate to It Gets Better / The Daily Beans FundraiserJoin Dana and The Daily Beans and support on Giving Tuesday with a MATCHED Donation http://onecau.se/_ekes71More Donation LinksNational Security Counselors - Donate

Confidence doesn't magically appear with time — especially for Nurse Practitioners early in their careers. In this episode, we break down how NPs can build real clinical confidence without years of experience.You'll learn why confidence isn't about knowing everything, how to trust your clinical thinking, and practical ways to reduce self-doubt, imposter syndrome, and anxiety in practice.In this episode, we cover:Why experience alone doesn't create confidenceWhat clinical confidence actually looks likeHow to build confidence without memorizationStay Tuned for next week to hear about: The role of systems in building confidenceHow new and early-career NPs can grow fasterWhether you're a new grad NP, NP student, or early-career Nurse Practitioner, this episode will help you feel more grounded, capable, and confident in your role.

South Carolina Medical Association (SCMA) immediate past president Mayes DuBose, MD and Vice President of Advocacy and Policy Counsel Holly Pisarik discuss efforts that the association has led in fighting bills that would allow unsupervised practice rights to NPs and PAs after just 2,000 hours of clinical hour experience - and let PAs switch specialties after just 1,000 hours.https://www.scmedical.org/Get the books: Patients at Risk https://www.amazon.com/dp/B08M9YJQR3/Imposter Doctors: https://www.amazon.com/dp/1627344438/PhysiciansForPatientProtection.org

In this episode of The Boardroom Buzz, the Blue Collar Twins sit down with Trevor Sharp and Scott Sandberg from Ruva Pest Control, the Utah door-to-door guys who packed up, moved to Connecticut, and built a high-retention pest brand from scratch. In just three years, Ruva has stacked close to 3,000 five-star Google reviews, blended aggressive door-to-door with disciplined digital, and built a culture where twenty‑somethings earn $80K+ and line up for supervisor licenses. They share how they chose Connecticut, why they fired almost their entire first ops team, and how they rebuilt around culture, referrals, and customer experience. This is a doors-to-boardroom playbook on building a real company behind a door-to-door engine. You'll learn: • Why they left a big national and relocated to Connecticut with zero presence • The hiring mistake that wrecked year one ops and how they fixed retention • How they use NPS and review-based incentives to drive service quality • Why combining door-to-door with LSA, PPC, and referrals beats single-channel growth • How they're structuring branch equity for future leaders (and why it matters) Ready for boardroom-level help with your own business? • Grow, sell, or exit your service company with Potomac: https://www.potomaccompany.com Connect with the hosts: • Blue Collar Twins – Jason & Jeremy Julio: https://bluecollartwins.com Connect with Paul: • Paul Giannamore – Managing Director & M&A advisor at Potomac: https://www.linkedin.com/in/paulgiannamore