Podcasts about NPS

Show Notes1. Episode HighlightsRebecca Dillard outlines her team's multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn't a flash in the pan—it's a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn't just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked a painful truth: Members no longer saw it as customer-centric. The organization believed its cooperative structure guaranteed loyalty—until low NPS scores and rising member churn showed otherwise. Mathieu Staniulis and Séverine Clairet recount how Desjardins confronted its own mythology, restructured governance, and began treating feedback as a system, not a score. Desjardins' wake-up call came in the early 2010s. Despite its co-op status, members said the experience felt disjointed. Branches operated as near-independent entities. “It was really difficult to see the full scope of our company because we were presenting ourselves as different companies,” says Mathieu. CEO Guy Cormier led a bold move: unifying the 17 siloed organizations within Desjardins under a single governance structure. But structure alone wasn't enough. Internally, CX, risk, and profit still pulled in different directions. As Mathieu puts it,  “People in charge of customer experience only talk about customer experience and NPS. People in P&L ownership talk about their performance—their bottom line. How can they improve their performance, especially on the financial metrics? And then you have the risk people trying to manage risk and deal with regulators always bringing new regulations, especially in the financial industry. And I believe we have to find a way to work together to balance customer experience, efficiency or financial metrics, and risk management.” The challenge became about integrating those forces to make balanced, member-first decisions—without sacrificing performance. Now Desjardins faces a new frontier: recreating intimacy in a digital world. Transactions moved online. But financial advice—the core of trust and loyalty—remains unsolved. The question, Mathieu says, is urgent and unanswered: “How do we bring advice into a digital world?” Guests: Mathieu Staniulis, Vice President, Products, Solutions & Digital, and Chief Transformation Officer | Séverine Clairet, Vice President Customer Experience & Marketing Strategy, Desjardins Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics 00:01 – A logout button reveals blind spots in member experience 00:04 – Desjardins' founding story: community aid in a kitchen 00:06 – “Member-owned” in theory vs. practice across 17 silos 00:08 – How Guy Cormier unified Desjardins under one governance model 00:09 – Why NPS lagged despite a strong co-op identity 00:12 – “The S means system”: transforming how feedback drives action 00:15 – Balancing CX, P&L, and risk without silos 00:18 – The call center debate: cost now vs. loyalty later 00:20 – Journey teams as a model for cross-functional accountability 00:21 – Digital did the easy part, so what comes next? 00:22 – Can “digital” be intimate? The next frontier for co-ops Notable Quotes [15:00] ​​ “It was really difficult to see the full scope of our company because we were presenting ourselves as different companies. … We had to pivot from working together, but in silos.”  [16:00] “We believe we're member-focused, but we were lagging in NPS. We were also losing membership, so we had to pivot and change all of that, changing the way we look internally at our performance, raising NPS as the top KPI for our company.” [16:00] “That's the equation of NPS. Buying more, referring more, and staying longer mean more profitability. For P&L, it means better risk management, because there's a tendency to lower your risk when you have loyal customers with you. So you have to bring that all together.” [17:00]  “We were very proud of Desjardins, especially in the Quebec market. In some lines of products, we have almost 40% market share. You will see a branch of Desjardins in every town. It's deep in our roots.” Additional Resources Read Bain's case study, From Laggard to Leader: Desjardins Evolves Member Centricity for the Digital Age: https://www.bain.com/client-results/from-laggard-to-leader-desjardins-evolves-member-centricity-for-the-digital-age/

El Camino Real de Los Tejas is a network of trails that connected Spanish missions, settlements, and military outposts from Mexico through Texas and into Louisiana. Now a national historic trail, this road played a crucial role in the Spanish colonization of the region in the late 1600s. It served as a vital route for communication, trade, and military movement.  Over time, that trail facilitated cultural exchange and interaction between Spanish settlers, indigenous peoples, and later, Anglo-American pioneers. The 2500 mile route is marked by numerous historical sites, including mission ruins, forts, and early settlements. It provides a tangible link to the colonial past and the diverse communities that shaped Texas and the broader Southwest.  The Traveler's Lynn Riddick takes a stroll along the trail with expert Steven Gonzales, who shares his knowledge about the significance of the trail and the American historical narrative. 

What does it take to build a brand that resonates across cultures… not just across markets?   In this special dual-guest episode, Lacey Peace sits down with Nataly Kelly, Chief Marketing Officer at Zappi, and Katherine Melchior Ray, UC Berkeley lecturer and former executive at brands like Nike, Hyatt, and Louis Vuitton. Together, they co-authored the new book Brand Global, Adapt Local: How to Build Brand Value Across Cultures and they're here to share the lessons learned from decades of global brand-building. Nataly and Katherine dive deep into why cultural intelligence is the most under-leveraged skill in modern CX, why brands that ignore cultural context are building in globalization debt, and how something as simple as a melon can repair — or ruin — customer trust. They explain the importance of shared values, the risks of applying the same CX metrics globally (spoiler: NPS doesn't mean the same thing in every country), and how AI is both accelerating and complicating cross-cultural brand connection. From real stories about Kit Kat's flavor strategy in Japan to awkward CX blunders in global grocery stores, this episode is packed with tangible takeaways and perspective shifts for any business looking to scale with humanity and intention. Get your copy of Brand Global, Adapt Local: How to Build Brand Value Across Cultures now!   https://www.amazon.com/Brand-Global-Adapt-Local-Cultures/dp/139861971X Key Moments:   00:00 Do Customer Service Expectations Differ Across Cultures?06:03 Why Cultural Intelligence Is Crucial for Global Business07:04 Co-Authors' Nataly Kelly & Katherine Melchior Ray's Meet cute  15:18 Real-Life Cultural Missteps and Surprising Service Norms24:13 Can AI Replace Cultural Insight? Why Human Context Still Matters34:38 What's at Stake When You Ignore Cultural Differences38:23 Globalization Strategy: Why Flexibility Beats Uniformity39:09 How Cultural Agility Builds Better Customer Experiences40:34 Style Switching & Cultural Intelligence in Leadership42:18 Kit Kat's Local Flavors & HubSpot's Global CX51:01 How Tech Adoption Varies by Country (And Why It Matters)55:12 Daily Habits That Boost Strategic Thinking & Creativity01:00:24 How AI Is Changing Global Marketing and Customer Experience01:15:46 Final Leadership Lessons on Trust, Culture & Global Growth –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Most gym owners start with a fitness passion, instead Sheetal started with a tech background and a  structured business plan, and it worked. He built three Club Pilates studios that together do over $100K/month with 50% profit margins and scaled without him onsite. In this episode, you'll hear how he built the system, sold the portfolio, and walked away with a multi-seven-figure exit. We break down the real numbers behind his sale, how “add-backs” boosted his valuation, why clean P&Ls attract better buyers, and how NPS helped him grow without ads. Whether you're building for freedom, scale, or a future exit, Sheetal's approach proves you don't need to be a fitness expert to run a wildly successful studio, you just need to think like a business owner and implement the right systems.      Chapters (00:00) Introduction (07:05) Scaling to A $100K/Month Portfolio   (11:10) Why Great Product Is the Best Marketing  (15:55) Using NPS and Online Reviews to Drive Growth   (23:12) Health Scare & When He Started Thinking About Selling  (27:24) Preparing for Exit: Financials, Add-Backs, Clean P&Ls    (36:01) Valuation Multiples: Portfolio Size & Profit Matter   (42:50) The Value Of Using A Broker vs. DIY Sale   (48:17) Why Future Gyms Must Adapt   Ready to GROW your GYM? Schedule a free call to learn how we can help: https://loudrumor.com/discover Get Mike's Book... The Standard Is You: The Gym Employee's Guide to Winning in Work, Life, and Leadership: https://a.co/d/atZ70dA More From Loud Rumor Website: https://www.loudrumor.com/ Instagram: https://www.instagram.com/loudrumor LinkedIn: http://www.linkedin.com/company/loud-rumor Facebook: https://www.facebook.com/boom.loudrumor Twitter: https://twitter.com/LoudRumor

Customer experience pros often face a common challenge: robust metrics like NPS or CSAT fall flat outside the CX team. Why? Because other departments don't see how those numbers connect to their goals.This episode explores how to bridge that gap by translating CX data into the language of IT, Operations, and Finance. It's not about dumbing down the data. It's about building context. When CX metrics highlight inefficiencies or opportunities for cross-functional wins, they become powerful tools for collaboration.You'll hear how to align CX insights with departmental priorities so the data speaks to what each team cares about most. We also explore using behavioral and operational data, like service calls, churn rates, or purchase frequency, to demonstrate real business impact. Plus, we introduce the Customer Experience Success Blueprint, a framework designed to help CX initiatives integrate seamlessly with broader organizational goals.Want your CX initiatives to gain real traction? Start by making the metrics matter to everyone.Resources Mentioned:CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbookCX Success Statement Workbook -- https://bit.ly/cx-success-workbookExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this special episode recorded live at NRF APAC 2025 in Singapore, Paula Macaggi sits down with Panchalee Weeratammawat, Chief People Officer at Central Retail Group, and Mia Anderson, GM of Retail and Channels at 2degrees, to explore how investing in employee happiness leads to stronger customer experiences and business growth. From transforming HR into a strategic powerhouse to turning around employee NPS from -19 to +72, this candid conversation reveals the fundamental strategies behind building a people-first culture in retail.

Inovação só acontece quando o produtor senta à mesa. Letícia Bretas, engenheira eletricista e líder de Experiência do Cliente e Inovação na ADM, compartilha os bastidores da virada digital da companhia.Ela enfrentou um desafio enorme: priorizar o trabalho de dados, engajar os times comerciais e integrar mais de 20 startups, tudo isso com um foco claro: gerar agilidade real para quem está na ponta da cadeia. Produtor, motorista, cliente ou colaborador — todos sentiram a diferença.

Ever wondered how a full-time acute care NP launched her own hormone and weight loss clinic without quitting her W2 job or taking out a loan? In this episode, we sit down with Bree to talk nurse entrepreneurship, burnout, and building a business as a nurse practitioner. A must-listen for NPs exploring new career paths and multiple income streams.Check out Picmonic: https://www.picmonic.com/Visit Bree's Website: https://www.breenp.com/Find Bree on Instagram: https://www.instagram.com/brianajuskowiak/Check out our eBooks designed specifically for NP students navigating the clinical setting!⁠⁠⁠ ⁠⁠⁠⁠⁠https://bit.ly/SuccessNPebook⁠⁠⁠⁠Follow us on instagram:⁠ ⁠⁠ ⁠@thesuccesnp⁠⁠⁠⁠Go to our website⁠ ⁠⁠www.successnps.com⁠

Two women from Italy and the US tell Datshiane Navanayagam about following the movements of growing wolf packs in Yellowstone National Park and the Italian Alps.Elisa Ramassa started work as a park ranger in Italy's Gran Bosco di Salbertrand, near Turin, in 1997. That same year the park recorded the first sightings of a wolf pack. They'd been extinct in the Italian Alps since the 1920s. She's spent the whole of her career tracking the local wolves, observing pack behaviour and family structures, while watching the population re-establish itself. Erin Stahler is a biological science technician and the programme manager for the Yellowstone Wolf Project. Wolves were reintroduced to the park in 1995 and there's now 10 packs making up a steady population of around 100 wolves. She says the wide open spaces of Yellowstone National Park make it a perfect place for studying the fascinating behaviour of wolves.Produced by Jane Thurlow (Image: (L) Elisa Ramassa courtesy Elisa Ramassa. (R) Erin Stahler credit NPS.)

The US Environmental Protection Agency is shutting down its Office of Research and Development, which represents 50 years of independent scientific research. We explain the impact of this federal decision on both EPA employees and science. Also, National Parks are undergoing increased layoffs and funding cuts under the second Trump administration stretching staff short. A former NPS employee speaks out. And Wildfire season is scorching through Canada and a particularly dangerous kind of fire, known as “zombie fire”, can survive through the winter months by smoldering underground. Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Frank Buckler ist Gründer von SUPRA und seit 20 Jahren einer der führenden Experten für den Einsatz kausaler KI im Marketing und der Markenführung. Wir sprechen unter anderem darüber ...

Summer is the height of the visitor season for the National Park Service. Last year, nearly 332 million people visited NPS sites, a record that is likely to be broken this year. That surge in visitors continues despite staff and budget cuts imposed by the Trump administration with no end in sight. Stephanie Sy discussed more with Theresa Pierno of the National Parks Conservation Association. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Paul Berkowitz is the nation's leading authority on the history and evolution of law enforcement in the National Park Service (NPS). He has served as an expert witness in federal court, and as a guest instructor at the Federal Law Enforcement Training Center. He is the author of several books about NPS law enforcement, and continues to write and serve as an instructor and guest speaker at police academies, colleges and universities, and seminars across the country. A recent report by CBS News cites that as federal policies and staffing levels rapidly change in the name of government efficiency, park and historical sites across the United States are in jeopardy of losing out on important federal protections. The National Park System Advisory Board was quietly dissolved in May. Across the entire National Park Service, 13 percent of employees were pushed out since January, a loss of up to 3,000 workers. With nearly $1 billion in budget cuts to the National Park Service proposed for next year, national parks advocates estimate 350 additional historical, cultural or natural sites nationwide are at risk of closing. Add to this dilemma, the fact that park staff was already reduced and overworked before the Trump Administration cuts began. Paul uncovered a fascinating history of crime and crime-fighting in our national parks and forests that goes back over a century. His research and writing have served to debunk many of the popular myths about the “ranger image,” shedding light on the critical law enforcement role that rangers have long played in our national parks and other public lands. Much of this research was first chronicled in his seminal book, U.S. Rangers – the Law of the Land (CAT Publishing, 1991 – 1995).  Paul's career was also distinguished by his role as a whistleblower, reporting, writing, and even testifying before a Congressional subcommittee about government corruption, up to and including illegal bugging activities and cover-up of high-level management misconduct. Some of those events and activities are chronicled in his award-winning book, The Case of the Indian Trader: Billy Malone and the National Park Service Investigation at Hubbell Trading Post (University of New Mexico Press, 2011).* Paul's third book, Legacy of the Yosemite Mafia – the Ranger Image and Noble Cause Corruption in the National Park Service (Trine Day LLC, 2017) draws upon much of his previous research, writing, and personal experience to expose and demonstrate how the failure of the NPS to acknowledge or appreciate its actual history – both good and bad – has undercut credibility, alienating impacted individuals and communities and ultimately impeding the agency in the fulfillment of its statutory mission.   Want to watch: YouTube Meisterkhan Pod (Please Subscribe)

In dieser Folge von #CXEinfachMachen tauchen wir gemeinsam mit Gast Tony Hoang von StepStone tief in die Feinheiten des Customer Experience Managements ein. Sie diskutieren die Herausforderungen bei der Vorhersage der Kundentreue mithilfe des NPS, die Bedeutung datengestützter Erkenntnisse und die Rolle der KI bei der Steigerung der Kundenzufriedenheit. Tony berichtet von seinem Werdegang von der Statistik zum Kundenerlebnis und hebt dabei die Strategien hervor, die StepStone dabei geholfen haben, Kundenbedürfnisse zu priorisieren und die Servicebereitstellung zu verbessern. Schalten Sie ein und erfahren Sie, wie Sie die Komplexität von Kundenfeedback bewältigen und sinnvolle Veränderungen in Ihrem Unternehmen vorantreiben können. Viel Spaß beim reinhören! Tony, Sebastian und Lukas Tony Hoang: https://www.linkedin.com/in/tony-hoang-65526015a/ Sebastian: https://www.linkedin.com/in/sebastian-syperek-cx-fit/ Lukas: https://www.linkedin.com/in/lukas-kauderer/ CXEinfachMachen - ein Podcast von Lukas Kauderer (CEO licili) und Sebastian Syperek (Principal UX Research - Kaiser X Labs, eine Tochtergesellschaft der Allianz). In 30-45-minütigen Podcast-Folgen sprechen die beiden über grundlegende Themen rund um die Customer Experience, zeigen Tools und Methoden der Marktforschung auf und erzählen von ihren eigenen Erfahrungen.

In part two of this two-part episode, Trident Room Podcast hosts Alanna Youngblood and Colleen Wilmington sit down with NPS Dean of Students and SEAL Community Bullfrog U.S. Navy Capt. Eric J. Skalski for a conversation on leading NPS' unique student body, his advice and insights to current and prospective students, and the value of NPS' industry partners for students. Today's podcast may sound familiar to our regular listeners as it will echo themes from METOC Me-talks. We're bringing DOS onto the podcast today to get to know the leader behind the billet, discuss his role at NPS, and given time constraints, his vision for NPS students.

Stephen and Greg chat about arguably the most important part of customer insight – using what you learn from customers to improve the customer experience. You can download the action plan template mentioned in the episode here: https://www.tlfresearch.com/downloads/cx-tools-and-templates/action-plan-template/ And if you want more detail, we also run an online course on action planning: https://www.tlfresearch.com/training-events/on-demand-action-planning-from-customer-insight/

We're out of the office this week putting the finishing touches on the new studio! We'll be back with all-new shows the first week of August. Until then, enjoy a classic from the vault: "Grand Canyon Cold Cases." It's the episode that kicked off our Cold Cases series, and we've cleaned up the audio so it sounds better than ever. (Original air date: 2/17/23)With over 52 million acres, the US National Park system is home to some of the most breathtaking natural features on the planet. Tens of millions enjoy the parks every year.  While most visits end with an amazing memory, many have not.  The official NPS cold case count stands at 29, however, independent researchers estimate between 1100 to 1600 unsolved disappearances originate in our parks.  Join us this week as we begin the mini-series, “National Park Cold Cases”.  Cases covered in this episode; Justin Richardson, Drake Kramer, and Morgan Heimer.     Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkWant to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

So many PAs and NPs are ready to make the transition away from clinical medicine. Whether they are burned out, looking for a change or searching for more leadership roles with a greater impact, healthcare providers are moving to nonclinical roles. My guest today, Laura Sweatman, is a PA who did just that! In today's episode, Laura explains just what exactly an MSL is and what she does on a day to day basis. Laura dives into the nitty gritty of how she made the transition into industry, including the hurdles she overcame to get her first MSL interview. She also lays out the specific skills PAs and NPs use daily in clinic that can be translated and leveraged into an MSL role. Tune in to hear the pros & cons of being an MSL and some tips & tricks on applying and interviewing. Could working in industry as an MSL be the right role for you? This episode will give you lots to contemplate as you consider making a career change. SPONSORS

Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But they made a compromise that many organizations settle on: Rather than enforce one unified approach to customer feedback, they allowed each team to build its own. While this helped with initial adoption and change management, it also led to fragmentation—multiple tools, different methods, no shared truth. And it got worse over time. Real progress ultimately would require centralizing what had become scattered. When Dell's Marc Stein appeared on this podcast in 2018 (episode 129), the company had just completed its EMC merger and launched a chief customer office. The ambition: one integrated Net Promoter System to tie sentiment to economics and put the customer at the center of every decision. But good intentions ran into a harsh reality: Every function was listening to customers, but no one was hearing the same thing.  In this episode, Mike Valanzola, Dell's Senior Director of Voice of Customer and NPS Operations, picks up the story. He explains how misaligned tools, siloed ownership, and governance gaps made customer feedback hard to act on. His team didn't want to tear down what existed. Instead, they brought it together. Through consolidation, centralization, shared standards, and stronger governance, they transformed scattered signals into an enterprise-wide system of action. The turning point came with the Customer Experience Roadmap and Accreditation. The CXRA gave Dell a framework to drive internal accountability and rebuild trust in the system. As Mike describes, cross-functional teams now meet weekly to act on shared signals. Tomorrow's goal? Make every employee a promoter and make every signal actionable. Guest: Mike Valanzola, Senior Director, Voice of Customer and NPS Operations, Dell Technologies Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics 00:01 - Marc Stein's 2018 ambition: a unified CX system 03:50 - Why integration faltered: fragmentation, politics, data overload 06:20 - Mike's mission: centralize tools, enforce governance 10:00 - Transforming custom systems to create shared accountability 13:30 - Early delivery surprises and sentiment gaps 17:10 - Predictive models and operational fixes 21:00 - How Dell built trust in the new NPS engine 27:45 - Weekly action meetings: turning listening into doing 35:30 - Why CXRA certification mattered, internally and externally 40:00 - Reflections on past company decisions Notable Quotes “ We have a robust  partner community that allows us to  expand our scale in terms of the customers that we can  touch. Each and every one of those folks has some things that are important for us to hear.” [8:00]  ”We do—and did—as a company, listen regularly, but we didn't always hear. The reason for that came down to every function across the company, ultimately doing their own listening programs, using their own application, governing how they listened, controlling what they got back, and not sharing it.” [18:00]  ”We had been really in a run-the-business function, really focused on  NPS management, really focused on owning  that measurement for the company. And now, I was proposing a large-scale, end-to-end corporate transformation that was going to require my own team  to think about how we operate, and effectively operate differently.” [28:00] Additional Resources Hear our 2018 podcast with Marc Stein on Dell's original CX ambition, Bringing Net Promoter to Scale Learn more about Bain's MyCX Roadmap & Accreditation

A massive regulatory overhaul looms on the horizon for home health agencies. The proposed Calendar Year 2026 Home Health Payment Update rule spans nearly 600 pages, packed with changes that extend far beyond payment adjustments.Proposed expansion of face-to-face encounter policy to allow not just physicians but also NPs, CNSs, and PAs to perform encounters regardless of prior patient relationshipCMS plans to remove COVID-19 vaccine reporting measure and four social determinants of health assessment items from OASIS data collectionProposed shorter HHCAHPS survey implementation beginning April 2026 with fewer questionsPotential reduction in data submission timeframes from 4.5 months to 45 days to improve measure timelinessUpdates to Home Health Value-Based Purchasing including measurement changes and reweighting of componentsTechnical updates to Conditions of Participation text to accommodate all-payer OASIS data submissionMultiple requests for information on interoperability, wellness measures, and falls reportingComments on these proposed changes must be submitted to CMS by August 29th. The final rule is expected to be published in late October or early November.Visit our websiteConnect with us - LinkedIn, Twitter, YouTube, FacebookMake Lives Better

Episode 250: Comcast solved the age-old problem of how to make employee suggestions a powerful, reliable source of value-driving improvements at scale.   Sean McEntire, Comcast's Vice President of Customer Strategy and Operations, explains how the Outer Loop channels every employee elevation—no matter how small—through a disciplined screen, assigns a named owner, and tracks progress in public view. Ninety thousand teammates now feed a single pipeline that forces scattered ideas into accountable hands and verified fixes, solving 7,000 customer pain points so far. A frontline agent's push for an easy‑to‑use, large‑button remote shows the system at work: The idea passed triage in hours, landed on the product team's desk, and shipped nationwide within months—evidence that voices on the floor can reshape the hardware in customers' hands. Once an elevation clears triage, technology, operations, or product leads must respond within set deadlines—accept, reject, or ask for data. Every decision and follow‑up lives on the same dashboard employees use to log ideas, so trust grows with each visible step. As McEntire puts it, “CX is all about transparency. If you're going to be transparent with your customer, you need to be transparent with your teammates.” The result? Faster fixes, rising JD Power and NPS Prism rankings, and a workforce that, 10 years into the transformation, keeps feeding the Outer Loop because they've seen their suggestions become reality. Guest: Sean McEntire, Vice President, Customer Strategy and Operations, Comcast Host: Rob Markey, Partner, Bain & Company Give Us Feedback: Help us improve the podcast (feedback link) Want to get in touch? Send a note to host Rob Markey. Time-Stamped Topics (00:01) Comcast's early days of the Outer Loop (03:00) Why NPS never drifts when the Outer Loop is active (06:00) What it takes to operationalize trust with 90,000 employees (08:30) Large-button remotes and other frontline-sourced Outer Loop ideas (11:00) Inside the elevation system: votes, comments, and Outer Loop visibility (13:00) Why rejecting ideas can build more trust than accepting them (16:00) An industry-wide trust gap and the Outer Loop's role in closing it (18:00) Moving beyond scores to what drives CX progress (20:00) Synthetic feedback, benchmarking, and the new Outer Loop data stack Time-Stamped Notable Quotes  [3:00] “This is our ten-year anniversary of operationalizing NPS within the organization. And we consistently, to this day, listen to both our customers and teammates. We learn from that feedback. […] We act on putting new solutions into the business that improve the lives of our customers and our teammates.” [5:00] “We are approaching our 7,000th resolved NPS elevation. So that's 7,000 net new experiences for both our consumers and teammates. And that's true progress.” [12:00]  “CX is all about transparency. So, if you're going to be transparent with your customer, you need to be transparent with your teammate.” [16:00] “CX never sleeps.” [23:00] “ It's not the score, it's the system. And if people focus on the score, you spend more time trying to explain a few basis points of score change and trying to correlate what may have caused that when it may have nothing to do with that. So it's, the score will be your north star on, ‘Are you making progress?'” Additional Resources Learn more about the NPS® Outer Loop by Bain & Company: https://www.qualtrics.com/marketplace/bain-outerloop/ Listen to our two-part 2018 podcast on the origin of Comcast's NPS journey with Charlie Herrin, Comcast's chief customer experience officer: https://www.netpromotersystem.com/insights/inside-a-cable-giants-net-promoter-turnaround-nps-podcast/ 

Analysts Don Kellogg and Roger Entner discuss the decline and fall of US Cellular, the future of its assets, as well as Recon Analytics' extensive data collection on rural telco consolidation.00:26 DOJ greenlights US Cellular sale 02:10 The company avoided major competition 03:55 A piecemeal sale of its assets 05:57 Regional carriers are waning 07:06 Recon Analytics' rural data project 11:31 Episode wrap-upTags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, US Cellular, AT&T, Verizon, T-Mobile, spectrum, rural, FCC, DOJ, C Spire, copper, fiber, Frontier, NPS

The STRANGEST National Park Disappearances Episode 21Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Episode 249: When “revenge travel” brought guests roaring back to Four Seasons Hotels, they capped occupancy, turning away guests and revenue. Scott Taber, senior vice president of global hospitality, describes the Four Seasons philosophy: No points, no perks. Just great properties, individual recognition, personal service, and an emphasis on making sure the first five minutes after check-in are spectacular. That belief was put to the test when the world started traveling again and labor gaps persisted at the end of the pandemic. The company had a choice: chase revenue or protect intimacy. It chose intimacy. To avoid overextending staff and diluting the experience, Four Seasons capped occupancy. The organization focused on preserving what Scott calls the “first five”: those opening minutes that define a guest's stay. “People want to see your eyes and your teeth,” he says. They want to be recognized, not processed. That doesn't mean resisting tech. Four Seasons embraced tools that support connection: a CRM “golden record” surfaces each guest's preferences so staff can deliver personal touches at scale. They also rolled out a proprietary 11-platform chat tool that helps staff resolve 80% of requests within 90 seconds. Last year, they set an NPS record.  Culture provides the foundation for the organization's enduring success. Recruiting favors empathy, veterans mentor newcomers, and managers celebrate tiny moments of recognition as fiercely as revenue. With management contracts that stretch a whopping 80 years, Four Seasons plays the long game: culture first. For Four Seasons, the strongest currency isn't points, but people. Guest: Scott Taber, Senior Vice President for Global Hospitality, Four Seasons Hotels Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Topics Covered: 00:04 How occupancy caps protect service under pressure 00:12 No points program means loyalty through recognition 00:20 Salesforce “golden record” and how it personalizes at scale 00:30 The benefits of their chat platform that responds instantly to guests 00:35 Getting culture right, like hiring empathetic staff and having veterans mentor newcomers 00:41 How their 80-year contracts reinforce a culture-first strategy Notable Quotes: 00:02 “It's the service excellence that we want to have in our properties every single day, and making sure that we have the right tools, training, support, structure, to truly bring that to life. And all while creating great jobs and helping to have amazing leaders and supporting them to create great memories and experiences for our guests.” 00:03 “We had a record year last year with our guest experience score, Net Promoter Score.” 00:11 “Our typical management agreement is 80 years. We want to be with this hotel, we want to be with this project, for the long term. It's the vision of Mr. Sharp [Four Seasons' founder] committing himself to the property and us being committed to the property for that period of time. I think there are some pretty good foundational elements to keep us going for a long time to come.” 00:12 “ [Customers] want to be remembered and appreciated for their business. Four Seasons doesn't have a loyalty program. We're a small brand: 133 hotels. So, how do we do that in a way that is thoughtful and that helps our employees to be able to remember our guests in the right way?” 00:25 “We want to hire for attitude and teach the skills. So you are looking for someone who wants to connect with that guest and be in sync with what that guest needs at that moment. And that comes with how we teach and how we coach that behavioral side to engage with the guests—what's important for them in the moment.” Additional Resources: Connect the dots between the present and the past with our Customer Confidential podcast from 2016, Inside the Four Seasons Approach to Five-Star Service Learn more about how Four Seasons was impacted by Covid-19 in our brief: The Power to Change

Welcome back to The SaaS CFO Podcast! In today's episode, we're diving deep into the next generation of accounting software with Nicolas Kopp, CEO and founder of Rillet. Nicolas shares his journey from building a fully regulated bank to launching Rillet—an AI-first ERP platform designed to take on industry staples like QuickBooks, Xero, NetSuite, and Sage Intacct. With a background grounded in finance and accounting, Nicolas brings a fresh perspective to a market that's long been dominated by legacy solutions. We'll discuss how Rillet is shaking things up for asset-light businesses in SaaS, AI, professional services, and fintech, and why the platform's robust multi-entity, multi-currency capabilities have attracted mid-market companies ready to graduate from more traditional tools. Nicolas also sheds light on the challenges of building highly regulated, mission-critical systems from scratch, what's behind their rapid customer adoption, and how an AI-native approach is changing expectations for accounting software. From funding milestones and his recent $25 million Series A, to lessons learned about product-market fit and the nuances of scaling go-to-market through channels and inbound demand, Nicolas gives us the behind-the-scenes look at Rillet's rise. If you're curious about the future of financial software—or when it's really time to make the leap from QuickBooks to a next-gen ERP—this conversation is for you. Let's get started! Show Notes: 00:00 "Comprehensive ERP System Advantages" 06:02 Business Growth from Transition Points 07:28 Streamlined ERP Solutions 12:37 Investment Insights: Backgrounds and Success 15:53 "Choosing Between Innovative ERP Solutions" 16:58 Rapid Success in Fundraising 22:15 Building Trust in B2B Sales 25:57 NPS and ARR Prioritized Over Retention 27:54 Focus on KPIs and AI Links: SaaS Fundraising Stories: https://www.thesaasnews.com/news/rillet-raises-25-million-in-series-a https://www.thesaasnews.com/news/rillet-raises-13-5-million-in-funding Nicolas Kopp's LinkedIn: https://www.linkedin.com/in/nicolas-kopp/ Rillet's LinkedIn: https://www.linkedin.com/company/team-rillet/ Rillet's Website: https://www.rillet.com/ To learn more about Ben check out the links below: Subscribe to Ben's daily metrics newsletter: https://saasmetricsschool.beehiiv.com/subscribe Subscribe to Ben's SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben's SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray

In part one of this two-part episode, the Trident Room Podcast hosts Alanna Youngblood and Colleen Wilmington sit down with NPS Dean of Students Capt. Eric J. Skalski for a conversation on lessons learned over four decades of service, the importance of educating warfighters, and the challenges and opportunities in serving NPS' diverse, international student community. Today's podcast may sound familiar to our regular listeners as it will echo themes from METOC Me-talks. We're bringing DOS onto the podcast today to get to know the leader behind the billet, discuss his role at NPS, and given time constraints, his vision for NPS students.

100 Case 3 Hour Compialtion of National Park DISAPPEARANCESBecome a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

MDJ Script/ Top Stories for July 4th Publish Date:  July 4th    Commercial: From the BG AD Group Studio, Welcome to the Marietta Daily Journal Podcast.    Today is Friday, July 4th and Happy Birthday to Bill Withers I’m Keith Ippolito and here are the stories Cobb is talking about, presented by Times Journal Justin Ross Harris, accused in son's 2014 hot car death, released from jail Chattahoochee River NRA seeks public comment Fourth of July Fireworks: What You Need to Know Plus, Leah McGrath from Ingles Markets on sodas All of this and more is coming up on the Marietta Daily Journal Podcast, and if you are looking for community news, we encourage you to listen and subscribe!  BREAK: Ingles Markets 10 STORY 1: Justin Ross Harris, accused in son's 2014 hot car death, released from jail Justin Ross Harris, convicted in his toddler son’s 2014 hot-car death before the murder conviction was overturned, has been released from jail after serving time for unrelated charges. Harris, 44, completed his sentence for disseminating harmful materials to minors after previously serving 10 years for sexual exploitation of a child. His murder conviction was overturned in 2022 by the Georgia Supreme Court, citing prosecutorial misuse of evidence. While former Cobb DA Flynn Broady declined to retry Harris, current DA Sonya Allen is reviewing the case. The release has reignited emotions surrounding the tragic death of 22-month-old Cooper Harris. STORY 2: Chattahoochee River NRA seeks public comment The Chattahoochee River National Recreation Area seeks public input on an environmental assessment for access improvements at the Roswell Gateway and Vickery Creek Unit. Open for comments from July 1-31, the assessment evaluates two proposals: **Preferred Alternative A**, which includes a pedestrian bridge, trail enhancements, and traffic flow improvements, requiring 2.59 acres of parkland for transportation use, and **No Action Alternative B**, which maintains current management. While the projects may impact park resources, mitigation efforts aim to enhance accessibility and connectivity. Comments can be submitted online via the NPS website. STORY 3: Fourth of July Fireworks: What You Need to Know With the Fourth of July approaching, fireworks stores like Phantom Fireworks in Kennesaw and Sky King Fireworks in Smyrna are seeing a surge in customers. Popular items include Phantom’s $260 Phandemonium and Sky King’s $700 Mic Drop finale fireworks. Both stores emphasize safety, offering tips like keeping water nearby, using fireworks in clear areas, and avoiding alcohol. Firework-related injuries have dropped significantly, thanks to better products and education. In Cobb County, fireworks are allowed from 10 a.m. to midnight on July 3-4 but are restricted near sensitive areas like hospitals and fuel stations. We have opportunities for sponsors to get great engagement on these shows. Call 770.799.6810 for more info.  Break: Ingles Markets 10 STORY 4: Wellstar Cardiac Rehab patients bring home numerous medals from World Heart Games Sixteen patients from Wellstar Health System’s Cardiac Rehabilitation program competed in the World Heart Games on June 20-21 at Piedmont University, earning over 45 medals. Participants, aged 65-91, engaged in heart-healthy events like walking, bocce, basketball, and cardiac trivia. Marietta’s Mary Lynne Thomas won six medals, emphasizing the joy of staying active despite cardiac conditions. The event, hosted by the American College of Sports Medicine and Georgia Heart Institute, celebrated recovery, community, and perseverance. Wellstar’s team participation was supported by a scholarship, showcasing that cardiac rehab is about thriving and rediscovering joy. STORY 5: Student-staffed marketing firm raising success of real-world clients Ground Work Agency, a student-run marketing firm at Kennesaw State University, combines professional services with hands-on learning for its staff. Founded in 2023, the agency offers affordable marketing solutions to clients, including KSU departments and nonprofits like The Learning Collaborative in Wisconsin. Students handle campaigns, branding, and digital strategies, gaining real-world experience under faculty guidance. Success stories include a campaign for KSU’s Bagwell College of Education that boosted enrollment. The agency attracts students from various disciplines, providing a year-round internship-like experience. Graduates credit Ground Work with preparing them for professional careers, blending education with impactful client work. Break: And now here is Leah McGrath from Ingles Markets on sodas We’ll have closing comments after this. Break: Ingles Markets 10 Signoff-   Thanks again for hanging out with us on today’s Marietta Daily Journal Podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger Podcast, the Marietta Daily Journal, or the Community Podcast for Rockdale Newton and Morgan Counties. Read more about all our stories and get other great content at mdjonline.com Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts. Produced by the BG Podcast Network Show Sponsors: www.ingles-markets.com #NewsPodcast #CurrentEvents #TopHeadlines #BreakingNews #PodcastDiscussion #PodcastNews #InDepthAnalysis #NewsAnalysis #PodcastTrending #WorldNews #LocalNews #GlobalNews #PodcastInsights #NewsBrief #PodcastUpdate #NewsRoundup #WeeklyNews #DailyNews #PodcastInterviews #HotTopics #PodcastOpinions #InvestigativeJournalism #BehindTheHeadlines #PodcastMedia #NewsStories #PodcastReports #JournalismMatters #PodcastPerspectives #NewsCommentary #PodcastListeners #NewsPodcastCommunity #NewsSource #PodcastCuration #WorldAffairs #PodcastUpdates #AudioNews #PodcastJournalism #EmergingStories #NewsFlash #PodcastConversations See omnystudio.com/listener for privacy information.

In today's episode of the Second in Command podcast, Cameron reveals a transformative approach to measuring and improving workplace culture—one that many businesses overlook despite its powerful potential: The employee Net Promoter Score. (NPS)You'll hear about a deceptively simple metric that goes beyond typical satisfaction scores, revealing the true pulse of a company's internal health. The conversation digs into why traditional methods often miss the mark and how a single question can unlock deep insights about employee sentiment, driving meaningful change without breaking the bank.Get a look behind the scenes of real companies that leveraged this tool to climb the ranks of the best workplaces nationwide, illustrating how culture can become a strategic advantage. From thoughtful ways to gather actionable feedback to surprising tactics that boost morale and loyalty, the discussion explores how cultivating happiness at work directly fuels productivity and profitability. Along the way, you'll discover how leaders can shift mindsets, set ambitious goals, and create a workplace where people genuinely want to stay—and thrive.Whether you're aiming to retain top talent, enhance teamwork, or simply understand what truly matters to your people, this conversation offers a roadmap to reimagine what a workplace can be.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:How a simple one-question survey, the Net Promoter Score (NPS) can gather important feedback and improve company culture. (3:27)Why the process of gathering employee feedback is similar to writing a letter to Santa, as well as the importance of acting on that feedback. (4:33)Strategies for improving NPS, including setting ambitious goals and celebrating achievements. (10:59)The need to balance employee happiness with profitability, and why a high NPS can lead to increased revenue and profitability. (11:46)The impact of external competition and the importance of a strong company culture to retain employees. (12:27)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron's latest book – "Second in Command: Unleash the Power of Your COO"Get Cameron's online course – Invest In Your Leaders

What if the “vibe” at work wasn't just a feeling—but your biggest untapped business metric?

In this episode, I share a clip from the book chapter I wrote for "Lean Six Sigma for Good: Lessons from the Gemba" Volume 1. I explain how I used net promoter score (NPS) to assess the attendee feedback of a fundraising conference I helped organize.By the way, this entire podcast was spoken by my AI voice created by Eleven Labs. Links for this episode:Lean Six Sigma for Good: Lessons from the Gemba (Volume 1): ⁠https://www.leansixsigmaforgood.com/lean-six-sigma-for-good-lessons-from-the-gemba-volume-1-real-life-stories-and-experiences-written-by-lean-and-six-sigma-volunteers-working-with-not-for-profit-organizations/⁠Eleven Labs (affiliate link): ⁠https://try.elevenlabs.io/lp5v7zzfm8mz⁠Learn more about BPI7 Continuous Improvement Best Practices: ⁠⁠⁠⁠⁠⁠https://mail.biz-pi.com/lss-best-practices-funnel⁠⁠⁠⁠⁠Need help in your organization, or want to discuss your current work situation?⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Let's talk! Schedule a free support call⁠⁠⁠⁠Podcast Sponsor: Creative Safety Supply is a great resource for free guides, infographics, and continuous improvement tools. I recommend starting with their 5S guide. It includes breakdowns of the five pillars, ways to begin implementing 5S, and even organization tips and color charts. From red tags to floor marking; it's all there. Download it for free at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠creativesafetysupply.com/5S⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BIZ-PI.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LeanSixSigmaDefinition.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Have a question? ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Submit a voice message at Podcasters.Spotify.com⁠⁠

July 31 2024, a 39-year-old ultrarunner vanished in the rugged North Cascades National Park during a 20-mile trail run. Minimally equipped, he became disoriented on wildfire-altered trails, surviving 30 days on berries and river water. Despite extensive searches by sheriff's deputies, park rangers, and a helicopter, the park's dense forests and remote terrain hid him. A trail crew's chance discovery saved his life as he lay emaciated on a riverbank.  Join us this week as we learn about the incredible survival story of Robert Schock.SHOW NOTE - We're off for the next month as we move into our new studio.  We'll be back in August with new episodes!  Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Kierstyn Skelton, Christine Brown, Michelle Barstad, Sara Carroll, & Trina LohmanWant to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

Rebekah Bernard discusses the legislative trends and impacts of allowing non-physician practitioners (NPs and PAs) to practice medicine unsupervised. She highlights the extensive training and hours required for physicians compared to the significantly less training for NPs and PAs. Bernard explains how legislative changes have allowed NPs and PAs to practice independently in many states, often with less experience and training compared to physicians. She delves into the history of physician shortage concerns, influenced by flawed reports from the 1980s that led to restricted physician production and the promotion of NPs and PAs as substitutes. Bernard outlines the growth of NP and PA roles, the diluted quality of NP education, and the increasing trend of independent practice. The talk also addresses the disparities in healthcare quality and outcomes when care is provided by non-physician practitioners instead of physicians. Bernard advocates for prioritizing the production of properly trained physicians and ensuring physician-led care as well as holding NP leadership accountable for maintaining educational standards.PhysiciansForPatientProtection.org

This week on the News Reel, we talk to Andrew Christiansen, reporter at the Times-Independent, about a protest at the Velvet-Wood mine in San Juan County that took place on Saturday. The uranium mine is the first project in the country approved under a new federal process that drastically reduces the environmental review period. We also discuss the Kane Creek luxury housing development, now called Echo Canyon, which is the first development in the state to receive approval to become a limited, self-governing preliminary municipality. We finish with a quick update on the lease for the National Park Service office building in Moab, which will no longer be terminated in April. - Show Notes - • Protesters rally against Velvet-Wood uranium mine https://www.moabtimes.com/articles/dont-fast-track-utah-into-a-wasteland-protesters-rally-against-velvet-wood-uranium-mine/ • State certifies Echo Canyon as first limited self-governed development in Utah https://www.moabtimes.com/articles/state-certifies-echo-canyon-as-first-self-governed-development-in-utah/ • Moab's NPS building removed from DOGE lease termination list https://www.moabtimes.com/articles/moabs-nps-building-removed-from-doge-lease-termination-list/

Naval Postgraduate School Trident Room Podcast host U.S. Navy Lt. Cmdr. Colleen Wilmington interviews two graduating students, U.S. Navy Ensign Grace Casey and Ensign Dutton Rogers, attending NPS through the Shoemaker Scholar program, and pursuing a thesis through the NPS Undersea Warfare program. This episode was recorded on January 28, 2025. The Shoemaker Scholarship program provides an opportunity for Student Naval Aviators awaiting flight school to get their graduate degree at NPS directly following their undergraduate program. Shoemaker Scholars are provided with an opportunity to sharpen their mind before heading out to the Fleet, taking their new-found expertise to their next command and reducing the need for an operational gap. Recently, the Shoemaker Scholar program expanded significantly, from 10 to 50 quotas, with applicants not constricted to the U.S. Naval Academy.

For many healthcare clinicians, MSL sounds like a unicorn job. But how do you actually break into such a competitive industry? What's the day to day life like as an MSL? What do you need to know to set you apart from other applicants?Don't you wish you had a step by step guide to walk you through the process and share insider tips for success? Well that's exactly why my guest is on today's podcast episode!Dr. Samuel Dyer has 25 years of experience as an MSL and now works as the CEO of the Medical Science Liaison Society. Dr. Dyer explains exactly what an MSL is and why PAs and NPs have a decisive advantage over other applicants. Dr. Dyer also walks through what an MSL interview is really like and gives key tips on how to ace the interview process. If you're struggling with burnout, but still want to use your clinical skills, MSL could be the answer. Tune in to learn the secrets of how to break into your first role. SPONSORS

In our latest episode of Proven Health Alternatives, I sit down with Dr. Austin Perlmutter for a deep dive into the science of longevity—what it really means to live not just longer, but better. We explore the crucial difference between lifespan and healthspan, why brain health is central to aging well, and how lifestyle choices like nutrition, movement, and environmental exposures directly shape our future. Dr. Perlmutter also shares insights on immune reprogramming, the rising trend of “quick-fix” longevity hacks, and why true health takes more than just hype. If you're looking for practical, science-backed strategies to protect your brain, strengthen your immune system, and live with purpose well into your later years—this episode is for you. Key Takeaways: Longevity vs. Healthspan: Longevity focuses on the length of life, while healthspan emphasizes the quality of life, particularly regarding cognitive function as we age. Influence of Lifestyle on Brain Health: Dietary fiber, omega 3 fatty acids, and resistance training are crucial for maintaining optimal brain function and slowing down brain aging. Impact of Air Quality: The quality of indoor air pollution, often overlooked, can drastically affect brain health and longevity. Immune System's Role in Aging: A well-balanced immune system is pivotal for long-term health and vitality, with lifestyle choices directly programming our immune responses. Importance of Polyphenols: Consuming polyphenol-rich foods, particularly from Himalayan Tartary Buckwheat, can positively influence immune function and promote graceful aging. More About Dr. Austin Perlmutter: Dr. Austin Perlmutter is a board-certified internal medicine physician, New York Times bestselling author, researcher, podcaster and health entrepreneur. His mission is to help get your brain unstuck. His work is featured on PBS, Rolling Stone, Newsweek, NPR, Fox and other top media outlets. He is the Chief Science Officer of Big Bold Health, where he led a pioneering study exploring how plant nutrients impact human aging and is the CEO of Lichen Air, providing indoor air solutions for brain health and longevity. His current research focuses on epigenetic, metabolic, microbiome and immune effects of ayahuasca and Tartary buckwheat.  Website Instagram Big Bold Health Lichenair Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile

In today's episode, I dive into a critical topic that NP school doesn't fully prepare you for - diagnostic errors in clinical practice. Unlike exams where wrong answers only affect your grade, real-world diagnostic mistakes can impact patient outcomes.   Together with my returning guest Courtney, we explore the different types of diagnostic errors and practical strategies to prevent them. Whether it's maintaining an open mind or advocating for your patient, we provide actionable steps for both new and experienced NPs.   Get full show notes, transcript, and more information here: https://blog.npreviews.com/prevent-diagnostic-errors-np-practice-essential-strategies/

Have you ever thought everything was going just fine in your practice… only to realize (a little too late) that your patients were quietly confused, overwhelmed, or even frustrated? Yikes.

What does it take to protect towering dunes, alpine tundra, and ancient wetlands—all in one park? In this episode, we sit down with Andrea Compton, Superintendent of Great Sand Dunes National Park and Preserve in southern Colorado. Known for its surreal dune field (the tallest in North America), the park also holds rich biodiversity: from subalpine lakes to desert shrublands, all shaped by a powerful, protected watershed.Andrea shares how her early fascination with the natural world—and a career rooted in bat, bird, and owl surveys—led her from environmental consulting to the National Park Service. We trace her path from Cabrillo National Monument to Joshua Tree, and now to Great Sand Dunes, where scientific research, resource stewardship, and storytelling converge.She breaks down how inventory and monitoring programs help the Park Service track ecosystem change over time, and reveals the lesser-known histories of the places she's managed—from tide pools and WWII bunkers to sacred springs and groundwater politics.This episode is for the science-minded, the sand dune dreamers, and anyone curious about how we conserve complexity in the wild.You can follow Who Runs This Park on TikTok, Instagram, Facebook or YouTube, can email us at info@whorunsthispark.com or check us out online at whorunsthispark.com. Sign up for the Who Runs This Park's newsletter at linktr.ee/whorunsthispark. Who Runs This Park is produced by Maddie Pellman with music by Danielle Bees.

National Park Mysteries with Steve Stockton #3Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

are you familiar with the symptoms of Alzheimer's disease? Neuropsychiatric symptoms, or NPS, are emotional and behavioral symptoms that often go overlooked and under-treated in people with Alzheimer's and other neurodegenerative diseases. This month, the Alliance released a six-part educational series that breaks down these symptoms, explores treatment options, and empowers caregivers with tools to better navigate NPS. Today, we unpack these new resources and discussing why they matter to you, our listeners. Joining me is Katrin Werner-Perez, Director of Health Education and Programming here at the Alliance and producer of the series.

  Rhumbix is pioneering the field workforce management category in construction, transforming how contractors capture real-time data from job sites. With $46 million in funding raised, the company has evolved from a wearables IoT startup to becoming a leading mobile-first SaaS platform serving mid-market and enterprise construction companies. In this episode of Category Visionaries, we sat down with Zach Scheel, CEO and Co-Founder of Rhumbix, to explore the company's journey from Stanford dorms to creating an entirely new software category for the construction industry's underserved field workforce. Topics Discussed: Rhumbix's pivot from wearables IoT technology to mobile workforce management software The challenge of digitizing paper-based processes in a traditionally analog industry Building founder-market fit in construction tech through authentic industry experience Navigating the 2022 funding freeze and achieving profitability through strategic cost-cutting Creating the "field workforce management" category and educating the market The evolution from founder-led sales to scalable go-to-market operations Strategic decision to move upmarket for higher ASP and better unit economics GTM Lessons For B2B Founders: Let the market dictate product-market fit, not your vision: Zach emphasized that "the founder doesn't get to dictate product market fit. The market dictates product market fit." After conducting 100+ customer discovery calls, Rhumbix pivoted from their original wearables IoT concept when customers consistently said they'd pay immediately for digital time cards instead. B2B founders must listen to market signals over their initial product vision and be willing to pivot when customers clearly articulate a different, more urgent need. Find intrinsic motivations in early customers: Rhumbix secured their first customers by identifying intrinsic motivations beyond the product itself. One customer was a tech-savvy IT director excited about digitizing workflows, while another was a fellow veteran who wanted to support Zach's veteran-founded company. B2B founders should look beyond product fit and identify personal or professional motivations that drive early adopters to take risks on unproven solutions. Be intentional about market segment alignment: Zach's most important go-to-market decision was pivoting upmarket to focus on customers willing to spend $5K-$10K rather than trying to serve everyone. Small customers were "a drag on professional services and customer success" compared to larger ones. This strategic focus led to higher NPS scores, more evangelistic customers, and increased referrals. B2B founders must align their product development, pricing, and go-to-market strategy around a specific market segment rather than pursuing a "sell to anyone" approach. Leverage founder-market fit for category creation: In construction, an industry skeptical of technology vendors without domain expertise, Zach's authentic background as a Navy veteran who managed construction projects was crucial for credibility. His "workers first" positioning wasn't just marketing—it influenced product decisions and resonated with industry buyers who could spot inauthentic positioning immediately. B2B founders entering traditional industries should leverage authentic domain expertise as a competitive advantage in both sales and product development. Embrace pivots as smart business strategy, not failure: Initially viewing pivots negatively, Zach learned that "almost all successful companies have pivoted" and that experienced entrepreneurs use pivots strategically to find product-market fit. When they updated investors about moving away from hardware to pure SaaS, the response was overwhelmingly positive due to better unit economics and reduced complexity. B2B founders should reframe pivots as intelligent responses to market feedback rather than admissions of failure.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM   

Summary In this episode of the Customer Experience Revolution podcast, host Dave Murray speaks with Victor Aranda from KeyBank about the transformative 'Moments Matter' initiative. They discuss the framework's three pillars, the impressive growth in Net Promoter Score (NPS), and the strategies implemented to sustain momentum and consistency in client and teammate experiences. Victor shares insights on the ambassador program, the importance of emotional connections with clients, and how the initiative has become a competitive advantage for KeyBank. The conversation emphasizes the ongoing commitment to improvement and the daily efforts required to maintain high standards in customer service. Takeaways Victor Aranda leads the 'Moments Matter' initiative at KeyBank. The initiative focuses on client and teammate experience. KeyBank's NPS score increased from 57 to 85 in four years. An ambassador program was created to empower leaders across the organization. Sustaining momentum is crucial for long-term success. Emotional connections with clients lead to increased loyalty. The initiative is embedded in onboarding and daily operations. Inconsistency in service is a major challenge to overcome. Continuous improvement is a core value at KeyBank. Celebrating small wins helps maintain motivation and focus. Chapters 00:00Introduction to Moments Matter 02:09Understanding the Moments Matter Framework 05:06Success Metrics and NPS Growth 09:41Implementation Strategies and Ambassador Program 17:35Sustaining Momentum and Consistency 26:10Creating a Competitive Advantage 30:31Emotional Connections and Client Experience 34:45The Daily Commitment to Improvement   Links KeyBank Connect with Vistor Aranda Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Books   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

On episode 517 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Dr. Julianne Ewen and Dr. Julie Ossege, the authors of "Guide for the New Nurse Practitioner Transitioning Into Practice", a first-of-its-kind book published by Springer Publishing in early 2025. In the course of their conversation, Keith and his esteemed guests discuss the many challenges faced by new NPs transitioning into practice, including certification, jurisprudence, state practice environments, wellness and self-care, educational pathways, and the frequent shock of moving from a career as an RN to a career path as a newly minted nurse practitioner. Dr. Julie Ossege is a nationally recognized leader in nursing and advanced practice, with over 30 years of experience shaping the future of nurse practitioners. She has held numerous leadership roles with the Kentucky Nurses Association, including serving on the Board of Directors, Events Planning, and Bylaws Committees. She currently contributes as an editorial board member for the Kentucky Nurse and edits the popular Student Spotlight section. Dr. Julianne Zehnder Ewen, is a distinguished nurse practitioner, educator, and healthcare leader whose career spans over three decades of clinical practice and academic excellence. As a faculty member at the University of Kentucky College of Nursing, Dr. Ewen plays a pivotal role in shaping the future of Family Nurse Practitioners, offering invaluable mentorship and expertise in the Clinical Title Series. This episode of the Nurse Keith Show is brought to you in collaboration with Springer Publishing, who have been delivering award-winning healthcare education and exam prep materials focused on nursing, behavioral health, and the health sciences for more than 70 years. We thank Springer Publishing for their support. Connect with Dr. Ewen, Dr. Ossege, and Springer Publishing: ⁠⁠Guide for the New Nurse Practitioner Transitioning Into Practice ⁠Springer Publishing⁠ Dr. Ewen on LinkedIn Dr. Ossege on LinkedIn Contact Nurse Keith about holistic career coaching to elevate your nursing and healthcare career at ⁠⁠NurseKeith.com⁠⁠. Keith also offers services as a motivational and keynote speaker and freelance nurse writer. You can always find Keith on⁠⁠ LinkedIn⁠⁠. Are you looking for a novel way to empower your career and move forward in life? Keith's wife, Shada McKenzie, is a gifted astrologer and reader of the tarot who combines ancient and modern techniques to provide valuable insights into your motivations, aspirations, and life trajectory, and she offers listeners of The Nurse Keith Show a 10% discount on their first consultation. Contact Shada at ⁠⁠TheCircelandtheDot.com ⁠⁠or shada@thecircleandthedot.com.

What does it take to deliver human-centered customer experience across nearly 200 resorts and 22,000+ employees? On this episode of The Modern Customer Podcast, I'm joined by Derek De Salvia, Chief Customer Officer and EVP at Hilton Grand Vacations. Derek leads the company's global CX strategy and brings a practical, people-first lens to metrics, personalization, and leadership at scale. We talk about moving beyond NPS, using real-time feedback to drive smarter decisions, applying AI to elevate both guest and employee experience, and staying meaningfully connected to the frontline. Ready to see what future-ready CX leadership really looks like? Hit play to hear how Hilton Grand Vacations is using data, AI, and frontline insight to stay ahead. This episode is sponsored by SCAYLE, the flexible and scalable eCommerce platform built to grow enterprise brands pain-free.  Visit www.scayle.com to learn more Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

The Trident Room Podcast (TRP) team is launching an all-new series delivering authentic conversation on current, topical issues. Each episode of TRP Unfiltered features a round table of podcast hosts, NPS students and their guests tackling a random question submitted by TRP listeners … Just the kind of stout conversation you'd expect from the Trident Room Podcast. Up first, what is the best (and worst) leadership advice you have ever received? ----------------- The Trident Room Podcast is brought to you by the Naval Postgraduate School Alumni Association and the Naval Postgraduate School Foundation. www.npsfoundation.org. For comments, suggestions, and critiques, please email us at TridentRoomPodcastHost@nps.edu, and find us online at https://www.nps.edu/tridentroompodcast. Thank you! Tags: NPS, Naval Postgraduate School, Monterey, California, Navy, Army, Marine Corps, Air Force, U.S., United States, Coast Guard, DOD, Military Education, Podcast, Military Podcast, The Trident Room, The Trident Room Podcast The views expressed in this podcast are those of the individuals and do not reflect the official policy or position of the U.S. government, the Department of Defense, the U.S. Navy, or the Naval Postgraduate School.

The National Park System (NPS) is a national treasure. US National Parks represent just about every type of feature and wildlife you can imagine. And it's not just parks: The NPS includes national monuments, memorials, scenic trails, lakeshores, battlefields, recreation areas, and more. The concept of a national park is credited to George Catlin, a 19th-century lawyer, painter, and adventurer. His travels took him all over the burgeoning United States, where he met fifty native tribes. He also worried about the loss of wildlife, wilderness, and indigenous people as America expanded westward into the frontier. His solution? A ‘nation's park' — land protected by the government for future generations. That vision became reality in 1872, when Yellowstone, in what's now Wyoming, became the first national park established by Congress. Now there are 63 National Parks across the US and its territories, from Acadia in Maine to Yosemite in California, Denali in Alaska to Dry Tortugas in Florida, and so many more in between. In this episode, we explore the almost overwhelming awesomeness of the NPS and take a virtual tour of some of the coolest experiences you can have in nature. We learn about the history of hippos and the Everglades, meet the most dangerous animal in the Grand Canyon, and learn the best place to eat popovers in Maine. Then we recommend five books that took us on big adventures in national parks, including a historical novel in Oklahoma, an adventure story in the Pacific Northwest, a murder mystery in Michigan, a memoir in Arizona, and a Bigfoot tale in Washington. Shelterwood by Lisa Wingate Wild: A Journey from Lost to Found on the Pacific Crest Trail by Cheryl Strayed A Superior Death by Nevada Barr A Walk in the Park: The True Story of a Spectacular Misadventure in the Grand Canyon by Kevin Fedarko Devolution: A Firsthand Account of the Rainier Sasquatch Massacre by Max Brooks For more on the books we recommend, plus the other cool stuff we talk about, visit show notes. Sign up for our free Substack to connect with us and other lovely readers who are curious about the world. Transcript of National Parks: Go Outside and Touch Grass Do you enjoy our show? Do you want access to awesome bonus content? Please support our work on Patreon! Strong Sense of Place is an audience-funded endeavor, and we need your support to continue making this show. Get all the info you need right here. Thank you! Parts of the Strong Sense of Place podcast are produced in udio. Some effects are provided by soundly. Learn more about your ad choices. Visit megaphone.fm/adchoices

In July 1999, a 34-year-old book editor from New York set out for a day hike near Comet Falls in Mount Rainier National Park. Despite clear skies, he left the main trail and entered rugged, snow-covered terrain. When he never returned, an extensive search turned up nothing—no gear, no footprints, no clues. Join us this week as we investigate the disappearance of Joseph “Joe” Lee Wood Jr.Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Mrunmayee Shete, TK, Katie Mellskog, & Rayna Weth.Want to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.