Podcasts about NPS

Send us a textReady to stop grinding and start scaling? We dive into a clear, no-fluff blueprint for using agentic AI to grow sales, improve margins, and reclaim your time. Instead of one-off prompts, you'll learn how autonomous agents perceive context, plan multi-step workflows, make decisions, and execute tasks across your stack—then learn from outcomes to get better week after week.We walk through the five domains where agents deliver immediate wins: customer support that resolves faster and cuts cost per ticket; lead generation that researches prospects and tailors outreach to lower CAC; marketing engines that ideate, create, test, and iterate across channels; back-office automation that reconciles books, tracks invoices, and manages inventory; and forecasting that sharpens demand, revenue, and cash flow accuracy. Along the way, we plug real numbers into the conversation—10x service cost reductions, 40–60% time-to-output cuts, and double-digit revenue lift—so you can benchmark your own progress with confidence.Measurement is the unlock. You'll get a compact KPI framework tied to the P&L: revenue growth rate, ROI per initiative, gross margin improvement, operating cash flow accuracy, CAC and lifetime value, time-to-output, error rates, cost per transaction, CSAT, and NPS. We also share practical guardrails to deploy safely: approvals, escalation paths, SOPs, and team training that make adoption stick. The human edge—strategy, empathy, and brand—stays at the center while agents handle the repetitive execution. If you've wondered how to leverage AI without losing what makes your business special, this is your roadmap.Subscribe for more playbooks, share this with a founder who needs it, and leave a review to tell us which KPI you'll track first.Thanks for tuning in to this episode of Follow The Brand! We hope you enjoyed learning about the latest trends and strategies in Personal Branding, Business and Career Development, Financial Empowerment, Technology Innovation, and Executive Presence. To keep up with the latest insights and updates, visit 5starbdm.com. And don't miss Grant McGaugh's new book, First Light — a powerful guide to igniting your purpose and building a BRAVE brand that stands out in a changing world. - https://5starbdm.com/brave-masterclass/ See you next time on Follow The Brand!

If you've ever felt like hiring is a shotgun approach and retention is just luck, this session will change how you build teams. In this Total Talent Masterclass, Brian Weidner (Career Tree Network) sits down with Nathan Shields to unpack a strategic, repeatable approach to building a game-winning culture of recognition and retention that actually moves the needle. Nathan walks through how intentional values, recognition systems, and leadership by metrics turned his clinics into high-performing, sticky organizations — the same factors that helped him build and sell a business at a valuation well above industry averages. Together, they cover how to stop reacting to churn and start engineering a workplace people want to join and never want to leave. You'll learn:How to hire and fire by values so culture becomes a competitive advantage (and not just a buzzword)Practical recognition systems that scale: from peer-to-peer shoutouts to quarterly town halls and value awardsWhy embedding values into every stage of the employee lifecycle (ads → interview → onboarding → reviews → offboarding) prevents culture driftWays to measure recognition success (NPS for employees, retention & productivity KPIs, and qualitative pulse checks)How to balance production AND values — and why sacrificing one for the other destroys morale fastLeadership playbook: lead like an owner, coach by metrics, and create career conversations that reduce surprise exitsIf you're a hiring manager, clinic owner, or HR lead who wants predictable staffing, lower turnover, and a culture that amplifies productivity, this masterclass gives you the framework and tactical next steps.

 KEY TAKEAWAYSHospice isn't a crisis response—it's a planned, values-based care transition.Patients are guided into hospice through ongoing conversations with their care team, not sudden decisions.Your Health's model is uniquely team-based.Clinical teams—NPs, nurses, social workers, CHWs, SSAs—collaborate long before a hospice referral happens.Eligibility is defined by Medicare, but the experience is defined by the patient.Patients choose what services they want: chaplaincy, volunteers, home aides, social work, and moreFamily support is a major part of the program.Hospice helps families avoid panic, emergency room visits, and uncertainty by educating them and offering 24/7 resources.Non-clinical roles are essential.Volunteers, chaplains, and social workers play major roles in emotional, logistical, and spiritual support.Respite care is a game-changer for caregiver burnout.Five-day facility stays covered under the hospice benefit help families regroup, rest, and sustain caregiving.Your Health provides continuity “from pediatrics to end of life.”The organization's ecosystem lets patients receive personalized care at every stage of their life journey. www.YourHealth.Org

The most dangerous number in customer experience isn't low—it's shiny. In this CX Pulse Check, we unpack why a single score can seduce teams into storytelling that investors love and customers don't feel, and we make a case for the harder, more honest work of proving value creation by cohort, not by kudos. With Rob Markey of Bain & Company and Harvard Business School, we discuss whether customer metrics predict growth or distract from it, and we separate real loyalty from repeat purchase.We go straight at the NPS debate: what the score can predict, where it fails, and how it becomes powerful only as part of a system that links feedback to actions that change renewal, cross-sell, referrals, and cost-to-serve. We talk airlines, captive markets, and the language games behind “loyalty” programs that purchase repetition without building emotional commitment. Then we get practical. You'll hear a little about how to read interaction telemetry for risk signals, and build models that translate service performance—wait times, abandon rates, repeat contacts—into forward revenue forecasts your CFO will respect.This is a great listen for leaders who want both heart and proof: real-time feedback to understand emotion and expectation shifts, behavioral data to see what customers actually do, and investor-ready visuals like tenure curves and revenue per customer by acquisition year. If you've ever wondered how to tell a CX story that earns budget because it earns returns, tune in to this conversation.If this resonates, follow the show, share it with your team, and leave a review wherever you listen to podcasts. Then send in a question you want us to tackle next at askJeannie.vip.About Rob MarkeyAdvisory Partner, Bain & CompanySenior Lecturer, Harvard Business SchoolRob Markey (https://robmarkey.com) is a Senior Lecturer at Harvard Business School and an advisory partner at Bain & Company. The creator of the Net Promoter System, he has spent more than three decades helping companies grow by earning customer loyalty and increasing the value of their customer relationships. He teaches Managing Service Operations in the MBA program at HBS and hosts the Customer Confidential podcast, where he speaks with leaders building customer-centric businesses.He is the co-author of The Ultimate Question 2.0 and a leading voice in the movement toward Customer Capitalism.Follow Rob on...LinkedIn: https://www.linkedin.com/in/robmarkey/Articles Mentioned:- The American Customer Satisfaction Index (ACSI): Quarter 3, 2025 - A Threat Potentially More Damaging Than the Great Recession (American Customer Satisfaction Index) -- https://theacsi.org/news-and-resources/press-releases/2025/11/13/press-release-national-acsi-q3-2025/- CoStar (CSGP) Q3 2025 Earnings Call Transcript (The Motley Fool) -- https://www.fool.com/earnings/call-transcripts/2025/10/28/costar-csgp-q3-2025-earnings-call-transcript/Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Deb Nevins, Director of Product Strategy at POCN, emphasizes the expanding role and importance of Nurse Practitioners and Physician Associates in the American healthcare system.  These professionals have evolved from being an extension of the physician to becoming autonomous clinicians who handle a wide range of patient care, including diagnosing, prescribing, and creating treatment plans for a significant portion of the patient population. In many cases, NPs and PAs are filling care gaps in rural and underserved areas and applying a more holistic approach to healthcare in an increasingly virtual healthcare environment. Deb explains, "POCN is an organization that has been around for over 10 years now. It started really with the mission to support nurse practitioners and physician associates and help them practice at the top of their license. And we do that multiple ways, but specifically we like to say it's a learn, earn, care, and connect model. So we provide educational insights to them. We allow them to connect with each other on our platforms, and we also bring them forward to pharmaceutical companies to help them better understand the role that they play in patient care today."   "Well, it's really interesting because both nurse practitioners and physician associates have really stepped up their responsibilities and roles since the timeframe when COVID started, where there was such a backlog. So they used to be thought of as more physician extenders or as mid-levels, but we can no longer say that. So nurse practitioners, physicians, and associates will handle everything with patient care from the initial intake, counseling, diagnosing, creating the treatment plan, prescribing medications, doing the follow-up, and ensuring that they're managing during side effects or anything like that that might happen. They support the patient with access challenges as they try to get their medications. So they basically do almost everything that a physician, an MD or a DO would do, except that they're not doing surgery or they're not doing super complex cases, but they have autonomy."  #ElevatingCare #VoicesInCare #PatientsFirstCare #POCN #WomenInHealthcare #VisibilityMatters #HealthcareLeadership #AmplifyNPs #AmplifyPAs pocn.com Download the transcript here

Deb Nevins, Director of Product Strategy at POCN, emphasizes the expanding role and importance of Nurse Practitioners and Physician Associates in the American healthcare system.  These professionals have evolved from being an extension of the physician to becoming autonomous clinicians who handle a wide range of patient care, including diagnosing, prescribing, and creating treatment plans for a significant portion of the patient population. In many cases, NPs and PAs are filling care gaps in rural and underserved areas and applying a more holistic approach to healthcare in an increasingly virtual healthcare environment. Deb explains, "POCN is an organization that has been around for over 10 years now. It started really with the mission to support nurse practitioners and physician associates and help them practice at the top of their license. And we do that multiple ways, but specifically we like to say it's a learn, earn, care, and connect model. So we provide educational insights to them. We allow them to connect with each other on our platforms, and we also bring them forward to pharmaceutical companies to help them better understand the role that they play in patient care today."   "Well, it's really interesting because both nurse practitioners and physician associates have really stepped up their responsibilities and roles since the timeframe when COVID started, where there was such a backlog. So they used to be thought of as more physician extenders or as mid-levels, but we can no longer say that. So nurse practitioners, physicians, and associates will handle everything with patient care from the initial intake, counseling, diagnosing, creating the treatment plan, prescribing medications, doing the follow-up, and ensuring that they're managing during side effects or anything like that that might happen. They support the patient with access challenges as they try to get their medications. So they basically do almost everything that a physician, an MD or a DO would do, except that they're not doing surgery or they're not doing super complex cases, but they have autonomy."  #ElevatingCare #VoicesInCare #PatientsFirstCare #POCN #WomenInHealthcare #VisibilityMatters #HealthcareLeadership #AmplifyNPs #AmplifyPAs pocn.com  Listen to the podcast here

The level of interest in Episode 84 of Astonishing Healthcare made this one an easy choice to lift it to "best of" status. We'll be back with fresh new episodes in early December, and then we'll close out the year with two more Best of '25s. For those of you who didn't check this one out, Josh Golden, SVP of Strategy, and RFP Content Manager, Nic Bolitho, joined host Justin Venneri in the studio for a discussion about trends they're seeing in the market and how to run a better request for proposal (RFP) process to select a pharmacy benefit management (PBM) partner. Long story short, the "old way" of running a PBM RFP is broken, but, as Josh describes, there are some "tectonic shifts" happening as plan sponsors demand to see more options (i.e., transparent PBMs) and benefits brokers and consultants upgrade the questions and scoring used to force accountability and drive meaningful results for plans and plan members.HighlightsUnit-cost-based spreadsheet comparisons and marketing fluff are "out;" evaluating drug mix and how the PBM manages the plan (the 'M' in PBM) or makes money off of the plan are "in."Plan sponsors and benefits consultants must demand flexibility - the PBM contract should not be a "house of cards." For example, agreements should provide the freedom to add new vendors or carve out services without collapsing your financial arrangement.Legacy tech platforms are a barrier to innovation; ask potential partners if their technology can handle customizations and integrations with agility to avoid being told, "We just can't do that."Precise questions about member experience are a must; RFPs should move beyond open-ended questions that invite marketing fluff. Use specific, binary questions to obtain an accurate measure of the member experience and the effectiveness of clinical programs (e.g., NPS, turnaround times for prior authorizations, etc.).Related ContentReplay: PBM Procurement Decoded: Insights from a Pharmacist and an Actuary Why Savings Don't Materialize: The Truth About Pharmacy Benefit Procurement eBook AH034 - Customer Care in Healthcare: Setting a Higher Bar, with Will TafoyaAH035 - Pharmacy Benefits 101: Clinical Programs, with Bonnie Hui-Callahan, PharmD5 ways to improve PBM procurement (EBN) For more information about Capital Rx and this episode, please visit Judi Health - Insights.

In this episode, Kevin Daisey welcomes Jason Hennessy, founder and CEO of Hennessy Digital, to share the real story behind taking an agency from a one-person operation to a national company working with more than 150 law firms. Jason breaks down the early struggles, the shift from lifestyle business to structured company, the margin drop that comes with real growth, and why hiring leadership changed everything. He also reveals the importance of having a “no person,” how to value your time using a simple delegation exercise, why NPS matters, and how law firm owners can apply the same operational discipline to grow. This is a conversation packed with insights on scaling, hiring, team culture, and long-term strategy. Today's episode is sponsored by The Managing Partners Mastermind. Click here to schedule an interview to see if we're a fit. Chapters (00:00:00) - Law Firm Leadership: The Best in the Business(00:01:25) - Jason Hennessy on The Law Firm Podcast(00:03:59) - Jason's Exit From the Firm(00:09:41) - Getting Out Of Stuck(00:14:22) - Law Firm Business Talk(00:15:07) - No Person(00:19:20) - How to Save Money on Your Time(00:22:20) - Reveal: Working Out Again(00:22:31) - NPS Score(00:27:06) - Net Promoter Square: Brand Benchmark(00:27:41) - Jason Haslam on Taking Action

Neste episódio do Canary Cast, Kristian Huber, General Partner do Canary, conversa com Mariano García, Founder e CEO da Axenya, empresa que está transformando como as empresas brasileiras gerenciam a saúde de seus colaboradores por meio de dados, tecnologia e um modelo de negócio alinhado aos interesses de todos os atores da cadeia. A Axenya nasceu de uma tese simples, mas poderosa: o mercado de saúde precisa ser atualizado, e não há melhor momento para iniciar essa mudança do que agora. Criado em 1935 para lidar principalmente com doenças agudas (curta duração e alta intensidade), o sistema de saúde sofre hoje com mais de 85% dos custos relacionados a doenças crônicas — um volume para o qual ele não foi desenhado e que acaba desequilibrando as contas de diversos elos da cadeia, recaindo principalmente sobre os pagadores. Enquanto a tecnologia médica avançou significativamente no tratamento de doenças agudas, a expectativa de vida aumentou, a ocorrência de doenças crônicas se estendeu ao longo da vida e o sistema não se adaptou para acompanhar necessidades como monitoramento contínuo, prevenção e intervenção no momento certo. O resultado? Hoje, aproximadamente 50% dos custos de saúde estão relacionados a ineficiências de monitoramento e falta de ação preventiva — não ao volume de atendimentos, medicamentos ou procedimentos médicos em si. A solução que Mariano desenvolveu com a Axenya, apoiado em seus muitos anos na indústria de saúde, foi construir uma plataforma de gestão que agrega dados de múltiplas fontes (wearables, registros médicos, comportamento), os processa em tempo real e identifica populações em risco para intervir antes que doenças se agravem. Hoje, com uma população de 100 mil vidas sob monitoramento, a Axenya realiza mais de 95 milhões de análises clínicas por mês — um volume que seria impossível de executar mesmo se todos os médicos do Brasil trabalhassem exclusivamente para a empresa. No episódio, Mariano compartilha sua trajetória de 25 anos no setor de saúde — passando por Pfizer, Warburg Pincus, Bausch, Empresas de Biotecnologia e Advent — e como essa experiência o levou a identificar a oportunidade de reinventar a forma como empresas compram e gerenciam planos de saúde. Ele explora os principais desafios do mercado, como o desalinhamento de incentivos entre corretoras, planos e pacientes, e como a Axenya está rompendo esse ciclo ao se remunerar apenas pelo valor que entrega — e não pela comissão sobre o que é gasto.Destaques do episódio: 00:00 – 02:20 Introdução do episódio e apresentação do convidado02:28 – 07:20 Trajetória de Mariano Garcia no setor de saúde: de Pfizer a empreendedor07:22 – 09:40 O início da tese da Axenya a partir da ascensão do volume de dados em saúde09:44 – 14:35 As dores do setor de saúde: quais são os principais vetores de custo e o desalinhamento de incentivos14:35 – 17:33 Por que empreender com saúde no Brasil especificamente17:33 – 19:11 O que Mariano aprendeu como investidor, executivo e empreendedor que leva para a Axenya19:23 – 21:30 Complexidade de dados e os pontos de inflexão que permitem a solução da Axenya existir21:37 – 24:50 Proposta de valor da Axenya: como entrega valor para cada elo da cadeia (empresa, plano, paciente)25:00 – 27:00 O paradoxo da Axenya: mais consultas e exames, mas 50% menos de custos28:00 – 31:25 Quem é o cliente Axenya hoje e como quebra a resistência do mercado tradicional31:27 – 32:13 Modelo de negócio: monetização por success-fee em vez de comissão32:14 – 34:54 Quebrando a dinâmica anual de troca de planos: modelos de alinhamento de incentivos34:55 – 38:12 Os impactos da Axenya: redução de sinistralidade, eficiência de custos e NPS de 95+38:13 – 41:40 A visão de futuro: de otimizador de planos para plataforma completa de gestão de saúde41:42 – 44:30 Maiores erros, acertos e aprendizados sobre times e cultura44:48 – 47:10 A importância de pensar diferente do mercado: first principles vs. playbook47:16 – 48:19 Conselho para o Mariano do passado48:30 – 50:50 Conteúdos recomendados51:00 – 51:49 Conclusão do episódioConteúdos recomendados no episódio:"Redefining Healthcare: Creating Value-Based Competition on Results" de Michael Porter Livro seminal que introduziu o conceito de value-based healthcare há mais de 20 anos."Software is eating the world, yet healthcare remains INEDIBLE: How to Build the Modern, Tech-Enabled, Healthcare Experience" de Mariano García ValiñoMariano destaca que Porter escreveu sobre saúde baseada em valor de forma teórica, mas hoje, com as ferramentas tecnológicas disponíveis (como as que a Axenya usa), é possível colocar essas ideias em prática. É quase uma homenagem a Michael Porter, mas com a tecnologia que ele não tinha à época. "The Innovator's Prescription: A Disruptive Solution for Health Care" de Clayton Christensen Do mesmo autor que criou o conceito de "disrupção" e escreveu "The Innovator's Dilemma", este livro explora como inovação pode resolver os problemas estruturais da saúde. Apesar de ter cerca de 15 anos, mantém sua relevância e é essencial para entender dinâmicas de inovação em saúde. "The Cold Start Problem: Using Network Effects to Build Great Products" de Andrew Chen Livro focado em como construir marketplaces e ativar network effects. Essencial para quem está construindo plataformas que dependem de múltiplos atores (empresas, planos, pacientes, provedores) e precisa entender a dinâmica de como fazer todos os lados funcionarem simultaneamente. Glossário de termos mencionados ao longo do episódio: Doenças Crônicas — Condições de saúde de longa duração (diabetes, hipertensão, obesidade, doenças cardiovasculares) que exigem monitoramento contínuo e não têm cura, apenas controle. Doenças Agudas — Condições de saúde de curta duração e alta intensidade (infecções, fraturas) para as quais o sistema de saúde foi originalmente desenhado em 1935-1940. Sinistralidade — Percentual do prêmio de seguro que é gasto efetivamente em saúde. Exemplo: 75% de sinistralidade significa que de cada 100 reais em prêmio, 75 são gastos com saúde. Wearables — Dispositivos (smartwatches, pulseiras) que coletam dados de saúde em tempo real, como frequência cardíaca, passos, sono, etc. Monitoramento Remoto — Acompanhamento contínuo da saúde de pacientes sem necessidade de presença física, usando tecnologia e dados. Lead Qualification / Qualificação de Leads — Identificar e priorizar pacientes em risco que precisam de intervenção preventiva. NPS (Net Promoter Score) — Métrica que mede a satisfação e lealdade do cliente, variando de -100 a +100. B2B (Business-to-Business) — Modelo de negócio entre empresas. No caso da Axenya, vende para empresa → plano de saúde → paciente. Corretora de Seguros — Intermediária tradicional que vende planos de saúde para empresas, geralmente cobrando comissão sobre o valor do plano. Success-Fee — Modelo de remuneração baseado em resultados: a empresa paga apenas pela economia ou valor entregue, não por comissão fixa. Inflação Médica — Crescimento dos custos de saúde que é 2,5x maior que a inflação geral da economia. Modelo de Negócio Alinhado — Quando os incentivos financeiros de todos os atores (empresa, plano, paciente, provedor) apontam para o mesmo objetivo: melhor saúde com menor custo. Fragmentação de Dados — Situação em que dados de saúde estão espalhados em múltiplos sistemas sem integração, dificultando análises e ações. Interoperabilidade — Capacidade de diferentes sistemas e fontes de dados se comunicarem e compartilharem informações. Algoritmos Preditivos — Modelos matemáticos que usam dados históricos para prever eventos futuros, como o risco de um paciente desenvolver diabetes. Processamento de Dados em Tempo Real — Análise e ação sobre dados conforme são gerados, não em lotes posteriores. Aderência (Medicamentosa) — Capacidade do paciente de seguir corretamente o tratamento prescrito (tomar medicamentos no horário, na dose correta). Estatinas — Classe de medicamentos usados para controlar colesterol, uma das prescrições mais comuns no mercado. Retinopatia — Complicação da diabetes que afeta a visão e pode levar à cegueira se não controlada. First Principles — Abordagem de resolução de problemas que volta aos fundamentos básicos em vez de seguir convenções ou playbooks estabelecidos. Playbook — Conjunto de estratégias e processos padronizados que o mercado segue tradicionalmente. IPO (Initial Public Offering) — Oferta pública inicial; quando uma empresa abre seu capital na bolsa de valores. Private Equity — Modelo de investimento onde fundos adquirem empresas privadas para operá-las e depois vendê-las com lucro. Venture Capital — Tipo de investimento focado em startups de alto potencial de crescimento.See omnystudio.com/listener for privacy information.

Okay, we are pretty good storytellers... but are we telling the right story?As service design professionals, we nail it when it comes to what I call "Horizontal Storytelling". We can walk anyone through the customer journey, step-by-step, building empathy for the user's pain and frustration over time.But here is the somewhat inconvenient truth: As you might have experienced, your CEO or CFO often doesn't know what to do with that story. They are looking for something else. They need "Vertical Storytelling".They need to know how a specific pain point on the ground connects up to the strategic objectives of the business. They need to know the ROI. They need to know if the needle is actually moving.In episode 8 of the Journey Management Playbook series, Tingting Lin and I are closing the loop. We are moving from doing the work to measuring the impact.If you've ever struggled to justify prove that your journey management efforts are actually influencing the bottom line, this episode is for you.We dive into:How you can translate customer empathy into business language to get buy-in.Why you can't just rely on churn or NPS as your metrics, and how to find early warning signals that prove your work is having an effect now.How to connect your solutions back to the original business challenge to see if you actually solved the problem.And how to start measuring impact today without having to wait for perfect data integrations.This episode provides the missing link between "making mapping a journey" and "driving business outcomes."What is the one metric you struggle to track the most? Send me a reply or leave a comment on YouTube, we'd love to know where the biggest data hurdles are for you.Enjoy and keep making a positive impact!Be well, ~ Marc--- [ 1. LINKS

On this episode, we gather around the virtual table and share three success stories for nonprofit advocacy that may help to put a smile on your face and give you something positive to reflect on, in a year that could use a lot more of that.   Attorneys for this episode ·      Tim Mooney ·      Quyen Tu ·      Sarah Efthymiou   Shownotes UNIDOS MN Action and the power of advocacy ·      Driver's licenses for undocumented people revoked in MN 2003 ·      The 2022 change in political landscape that set the stage ·      The work led by UNIODS MN Action to pass HF4 ·      The outcome - tens of thousands of people can now drive legally—no more choosing between getting to work and risking their family's stability ·      Emilia González Avalos, one of the key leaders of UNIDOS MN, handed us an officially signed copy of the bill ·      She said they wanted me to have it because the legal strategy support from Bolder Advocacy on (c)(4)s gave information and confidence for UNIDOS MN Action up and running and that mattered in getting this win Heinz using PRG hub to give out specific project grants                   Summer of 2023, launched with support from Robert Wood Johnson F Our explainer videos provide a clear and concise overview of how the PGR works and how private foundations (and their grantees) can take advantage of it.  Our factsheets provide more in-depth information on the PGR and explain how to use our new PGR budget templates. Our budget templates help foundations and grantees ensure that when a grant applicant submits a project budget, it meets the requirements of the PGR.    Earlier in the year, a foundation staff was on a conference panel and blatantly said foundations can't lobby. A similar occurrence happen when our colleague attended Foundations, both private and public, have us train their staff on understanding the rules and addressing their specific concerns Response from Legal Community ·      NLDN: collaboration between AFJ & We the Action – to empower NPs to withstand challenges, e.g., audits and attacks on TE status; legal clinics ·      State AGs: joined forces w/NPs (NCNP, etc.) to challenge funding freezes  

Today's guest is Derek, an educator at heart whose life journey—rooted in autism, ADHD, and dyslexia—has been shaped by a lifelong quest to transform confusion into clarity. Diagnosed at age 50, he finally gained the language, belonging, and understanding that helped him make sense of decades of feeling “different.” That clarity became his calling.Professionally, Derek's path spans the trades, automotive manufacturing, entrepreneurship, process engineering, and ultimately talent development—where he became the architect behind Amazon's highest-rated employee training program, earning an extraordinary 92 NPS and 4.92/5 rating.Today, he is the visionary behind Human-First AI, including his book, Human First AI, which lays out a powerful and accessible blueprint for building AI systems that augment humanity rather than replace it. His company, Practical AI, builds tools like Pocket Mentor, offering voice-based, just-in-time support so no one ever feels stuck, judged, or alone again.This episode explores what it really means to unlock neurodiverse brilliance—and how empathy and human-centered AI can change the way we learn, collaborate, and lead.

Spürst du auch, dass CX im Unternehmen nicht mehr die ganz große Bühne hat? In dieser Folge zeige ich, warum das kein Grund zur Resignation ist, sondern eine Einladung zum Erwachsenwerden. Wenn du wissen willst, wie du als CX-Verantwortliche:r jetzt zum heimlichen Spielmacher wirst, ist diese Episode für dich.▿ Alle Links und mehr Informationen findest du auf der Website www.cx-talks.com und in den ►Shownotes auf Spotify (Abonnenten des Podcasts), Apple ("Website der Episode"), alternativ auf https://cx-talks.podigee.io

Neste episódio do Performa Q. Pod na CBN Campinas, recebemos Marina Sampaio, Head de Loyalty e Customer Insights no Sam's Club Brasil, para uma conversa profunda sobre fidelização de clientes, uso estratégico de dados, inteligência artificial e cultura organizacional no varejo. Marina compartilha como o Sam's Club transforma informações em vantagem competitiva, cria jornadas personalizadas e impulsiona a experiência do cliente com ações orientadas por dados reais. Ela explica também como a empresa mede o NPS em tempo real, aplica IA para prever churn e monta comunidades de clientes para cocriar valor. A conversa passa ainda por tendências de fidelização, o papel da cultura na inovação, os desafios da liderança feminina e a importância da intencionalidade em diversidade.

Учасники нового епізоду подкасту CEO Club діляться власним баченням побудови корпоративної культури в компаніях — не у вигляді лозунгів, а через реальні поведінкові патерни людей. Говоримо про те, як культура проявляється під тиском, чому розрив між словом і дією породжує цинізм та як формується «дух компанії».Про адаптивність корпоративної культури в умовах війни та кризових ситуацій у CEO Club розмовляли:— Олександр Філоненко, доктор філософських наук, богослов і оповідач;— Марина Павлюк, генеральна директорка Glovo в Україні;— Роман Прокоф'єв, співзасновник Jooble;— Сергій Жила, CEO групи компаній «Асканія».У відео також обговорюються питання:— корпоративна культура як ДНК компаній;— вимірювання корпоративної культури: чому NPS і опитування не показують реальної картини;— роль слова і чому його девальвація руйнує довіру;— чому важливо вміти святкувати успіхи всередині компанії;— приклад лідерства через дії, а не декларації;— як розпізнати волю та managerial courage у керівників;— особиста гідність та внутрішній стрижень лідерів;— відповідальність за трансформацію корпоративної культури та воля до змін;— чому зміни мають бути природнім станом для бізнесу.Відеозапис розмови: https://youtu.be/Zbvk-_phJCoCEO Club — клуб лідерів бізнесуЗ 2011 року об'єднуємо підприємців і СЕО для розвитку, взаємопідтримки та співтворення.Більше про клуб https://ceoclub.com.ua Facebook https://www.facebook.com/CEOClubUkraine Instagram https://www.instagram.com/ceoclubukraine/ Telegram https://t.me/CEOnotes

Last week I talked about breaking down business silos and getting different departments to work together on user experience. That kind of cross-functional collaboration can feel like an uphill battle, especially when you're trying to shift organizational culture. So, today I want to share a powerful shortcut that can make your life considerably easier: building your credibility internally by looking outside your organization.I know that sounds counterintuitive. When you're fighting to change culture from within, why would you spend time looking outward? But external validation can accelerate your progress in ways that internal efforts alone cannot.Two ways external focus builds internal credibilityExternal validation falls into two broad categories, and both matter.First, when you're making arguments about how things should be done, external evidence adds weight. Every time you express an opinion or recommend a direction, you want data, case studies, or expert quotes backing you up. This transforms your suggestion from "here's what I think" into "here's what the evidence shows."Second, your personal reputation matters. If people outside your organization respect you, people inside your organization will take you more seriously. An external reputation builds internal credibility faster than almost anything else.Let me walk you through practical ways to leverage both of these categories, starting with that first one: backing up your arguments with external evidence.Use AI to back up your argumentsI use Perplexity constantly to find supporting evidence for positions I'm taking. I've even done quick searches during meetings before expressing an opinion. Whether you're in a presentation, a meeting, or writing a report, never just state something and expect people to accept it.Try a prompt like "provide me with statistics that reinforce the argument that UX design provides tangible business benefits." In seconds, you'll have credible sources to cite, especially if selecting academic sources as the search parameter.The principle applies to any argument you're making. Always have evidence ready.But data and research aren't the only forms of external validation you can leverage. Sometimes the most powerful external voice is an actual person.Bring in external experts strategicallyAs a UX consultant, I'm often brought into organizations where the internal UX team is just as skilled as I am, sometimes more so. Yet they still hire someone like me. I've thought hard about why that happens, and I see three reasons external experts add value:Authority from cost. Your salary is a hidden expense that nobody sees regularly. When leadership hires an external consultant, that cost is visible and immediate. Because they've just spent money, people feel they need to listen. It's not entirely rational, but it's real.Second opinions carry weight. When an internal team member and an external expert share the same view, that consensus matters to senior management. Two voices saying the same thing are harder to dismiss.Impartiality on sensitive topics. If you're asking for more resources or budget, you might appear self-interested. An external expert making the same recommendation seems objective.If you don't have budget for consultants, you can still reference external experts. People like me publish content constantly, and you can cite that work to reinforce your arguments.Expert voices carry weight, but they're still qualitative. If you want to make an argument that's truly hard to dismiss, you need numbers that show how you stack up against the competition.Benchmark against competitorsExternal benchmarking gives you objective comparisons that stakeholders understand. This works the same way NPS scores do in marketing: they let you measure your performance against competitors in your sector and beyond.For user experience specifically, I recommend the System Usability Scale. You can run this standardized test on your own website and your competitors' sites, then compare scores. This creates a compelling, numbers-based argument that cuts through subjective debate.Recognized benchmarking tools give you credibility that opinion alone cannot provide.Outie's AsideEverything I've shared so far applies whether you're in-house or external, but if you're a freelancer or agency working with clients, external validation becomes even more critical because you don't have the luxury of building credibility over months or years in-house.When you walk into a client project, bring evidence with you from day one. Reference industry benchmarks, cite recognized experts, and show case studies from similar organizations. Your clients are paying you precisely because you have that external perspective, so lean into it.The System Usability Scale I mentioned works brilliantly in client work. You can demonstrate objectively where their site stands compared to competitors, which makes conversations about improvements much easier. Numbers cut through internal politics in ways that opinions cannot.Now, all of these tactics rely on external sources and voices you're borrowing. But the most powerful form of external credibility is the kind you build yourself.Share your expertise publiclyI'd encourage you to go further and start building your external reputation actively. Publish that digital playbook you've been working on. Gov.uk did exactly this, and when people across the industry started referencing and discussing their work, it built massive credibility for them internally.They took it a step further by entering their website for awards. When they won the Design award in the UK, one of the most prestigious design awards in the world and a first for a website, their internal credibility skyrocketed.Think about ways to get external recognition. Speak at meetups. Write articles. Share your work publicly. That external visibility translates directly into internal influence.When you combine external credibility with the internal relationship-building and culture change work we've been discussing, you create momentum that's hard to stop. You're not just one voice inside the organization anymore. You become someone whose expertise is recognized beyond your company's walls, and that changes how leadership sees you.Next week I'll tackle a question that inevitably comes up once you start building this credibility and pushing for change: how do you actually prove that UX work delivers value? We'll look at practical ways to quantify your impact and show ROI to stakeholders who care about numbers.Paul

Scrubs and Subpoenas: Documentation Dilemmas - Severed TrustSUMMARY: Scrubs and Subpoenas: Documentation Dilemmas is a podcast bundle that explores the critical role of documentation in healthcare and its impact on patient safety and malpractice claims. Through real-life stories of medical errors and malpractice cases, this series provides insights into the consequences of inadequate documentation and the steps needed to improve practices. Each episode serves as a cautionary tale and a guide to fostering a culture of accountability, empathy, and excellence in healthcare.   This episode proves how the arrogance of one healthcare provider can cause irreparable harm. Our case concerns a vascular surgeon vs. a diligent patient, and shines light on how “doing everything right” after suffering an injury may not be enough. Listen in for a candid discussion on the ways NPs can fill in the gaps of care between ailing individuals and the ‘high-level' medical professionals many people trust with their lives. ---Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click hereAlready an Elite Member? Login hereLearn more about CE Podcasts from Elite Learning by Colibri HealthcareView this podcast course on Elite LearningSeries: Scrubs and Subpoenas: Documentation Dilemmas

Scrubs and Subpoenas: Nursing Scope of Practice - A $150 Million Mistake Part 1 SUMMARY: Scrubs and Subpoenas: Nursing Scope of Practice is a podcast series that explores the critical role of nursing scope of practice in ensuring patient safety and reducing malpractice claims. Through real-life malpractice cases, this series provides insights into the boundaries of nursing responsibilities, the consequences of exceeding or neglecting these boundaries, and actionable strategies to align practice with legal and ethical standards. Each episode serves as a cautionary tale and a guide to fostering accountability, transparency, and excellence in nursing care.        In this episode, we dive into the largest malpractice case ever filed against a nurse practitioner. This story begins with a young family NP working alone in a rural, four bed emergency room, caring for a patient rushed in after a syncopal event and a subsequent head injury sustained in the ER. Lack of resources and ineffective protocol blocked proper care for this patient, leading to a catastrophic pulmonary embolism. We dive into the incongruence of court protections for NPs vs. MDs, and the detrimental implications of restrictive practice scopes. Explore the connections between healthcare deserts and poor patient outcomes, and where NPs fit into this complex puzzle.  ---Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click hereAlready an Elite Member? Login hereLearn more about CE Podcasts from Elite Learning by Colibri HealthcareView this podcast course on Elite LearningSeries: Scrubs and Subpoenas: Nursing Scope of Practice

Scrubs and Subpoenas: Nursing Scope of Practice - A $150 Million Mistake Part 2  SUMMARY: Scrubs and Subpoenas: Nursing Scope of Practice is a podcast series that explores the critical role of nursing scope of practice in ensuring patient safety and reducing malpractice claims. Through real-life malpractice cases, this series provides insights into the boundaries of nursing responsibilities, the consequences of exceeding or neglecting these boundaries, and actionable strategies to align practice with legal and ethical standards. Each episode serves as a cautionary tale and a guide to fostering accountability, transparency, and excellence in nursing care.        In this episode, we dive into the largest malpractice case ever filed against a nurse practitioner. This story begins with a young family NP working alone in a rural, four bed emergency room, caring for a patient rushed in after a syncopal event and a subsequent head injury sustained in the ER. Lack of resources and ineffective protocol blocked proper care for this patient, leading to a catastrophic pulmonary embolism. We dive into the incongruence of court protections for NPs vs. MDs, and the detrimental implications of restrictive practice scopes. Explore the connections between healthcare deserts and poor patient outcomes, and where NPs fit into this complex puzzle. ---Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click hereAlready an Elite Member? Login hereLearn more about CE Podcasts from Elite Learning by Colibri HealthcareView this podcast course on Elite LearningSeries: Scrubs and Subpoenas: Nursing Scope of Practice

Why Trust Breaks Down and What To Do About It In this episode, Marcus talks with Charles Green, one of the genuine heavyweights in the world of trust and commercial relationships. If you lead a mid market scaling tech firm and you suspect your sales or GTM function is underperforming for reasons no dashboard can explain, this conversation will feel uncomfortably accurate. Together they explore how fear, uncertainty, and internal pressure quietly poison performance. Forget the usual talk about activity ratios and pipeline hygiene. This is a candid look at the human drivers behind buyer reluctance, stalling, and ghosting, and why most attempts to “solve” these problems only make them worse. Charlie argues that instead of trying to measure trust, leaders should focus on spotting and removing the behaviours that actively destroy it. If you are grappling with the tension between short term targets and long term customer value, this episode will challenge how you think about leadership, incentives, and your culture. Key Takeaways for Scaling Founders, GTM Leaders and Sales People Trust is lived, not conceptual. It is emotional as much as rational. Charlie draws a clear distinction between thin, institutional trust and thick, personal trust. Trust is often built in moments. Reliability takes repetition, but intimacy is created quickly. How you pause, how you listen, and how you look at someone all matter more than your slide deck. Over promising is lying twice. One promise on the way in, one on the way out. It corrodes trust faster than anything. Fear drives most distrust. Buyers who feel uncertain catastrophise. That is what creates anticipatory buyer remorse and pipeline ghosting. The antidote is to name the fear out loud. Once spoken, it loses power. Repair beats perfection. A relationship that has been broken and then repaired well is often stronger than one that never faced a test. Repair requires vulnerability and accountability, not ego. The Trust Equation and Why Most Firms Focus on the Wrong Bits The Trust Equation helped popularise the components of trustworthiness. Most leaders obsess over credibility and reliability because they are convenient to measure. Charlie explains why they are nowhere near the strongest drivers. Intimacy. By far the biggest factor. It is about making the other person feel safe, understood, and genuinely heard. Nurses top trust rankings for a reason. Low Self Orientation. The second strongest factor. Hard to measure and impossible to bribe into existence. Fear drives self orientation. Freedom from fear frees you to focus on others. Scaling, Money, and the Uncomfortable Truth About Culture Charlie and Marcus tackle why trust based, customer centric selling so often collapses once a company grows beyond 100 or 200 people. Money permeates culture. Investors and boards often prioritise valuation over outcomes. This shifts intent and corrodes trust without anyone noticing. Ideology shapes behaviour. Modern management is built on economic beliefs that favour short term gains and things that are easy to measure. Mixed messages destroy conviction. Telling teams to “do the right thing” while driving absurd stretch targets creates confusion and cynicism. The Bill Green example. When the former Accenture CEO was challenged about incentives conflicting with doing the right thing, he told the room to do the right thing first, then fix the incentives later. That clarity changed the behaviour of forty senior leaders immediately. Practical Trust Based GTM Moves These are the actions Charles Green recommends leaders adopt straight away. Be transparent on price early. Withholding price to “build value” creates anxiety. Give a ballpark early to remove fear. Stop using discounts as currency. It destroys trust. Offer only standard, published discounts such as volume or non profit rates. Protect existing customers first. Expansion and net new wins come after that. Repeat business is far more profitable and far less stressful. Measure Time to Value, not NPS. Buyers rent an outcome. How quickly they reach it tells you more about your trustworthiness than a score. Build your trust muscle. Make many small promises and keep every one of them. It is astonishing how fast this compounds. Model the behaviour you want. Trust others first and show your workings. A simple line such as “I could be wrong, but it seems this is an issue. Is it?” creates space for honesty. Final Thoughts and What Happens Next Trust is built in tiny moments. Charlie encourages listeners to choose two or three insights, write them down, and let them settle into daily practice. Marcus points out that a 0.1 percent daily improvement compounds to roughly 30 percent over a year. The benefits start immediately. Listeners are invitated to join Sellers Anonymous, a community helping salespeople strengthen their trust muscle Subscribe to hear the next episode: Marcus and Charles will dissect how the Trust Equation applies to negotiation, objections, and winning second and third waves of business.   Links to books discussed Adam Smith Wealth of Nations The Theory of Moral Sentiments   Frederick Reichheld The Loyalty Effect   Peter Boghossian How to have impossible conversations Manual for creating atheists   Contacts Connect with Charlie on LinkedIn https://www.linkedin.com/in/charleshgreen/ Connect with Marcus https://www.linkedin.com/in/marcuscauchi/ And if you'd like to be a guest contact me https://www.linkedin.com/in/suzannecauchi/

Nick shares his past struggles as a CEO being overwhelmed by too many metrics, which led to poor decision-making and a difficult board meeting. He argues that most CEOs drown in "vanity metrics" that don't actually reflect a business' true value.  To combat this, he introduces The Ultimate CEO Dashboard, detailing the five most crucial numbers that private equity operating partners consistently demand and that truly determine a business' enterprise value and potential for a premium exit KEY TAKEAWAYS Stop tracking dozens of "vanity metrics" and focus only on the five crucial numbers that determine if your business is building or destroying value. Private Equity values the ability to accurately forecast revenue (pipeline coverage) and profitability (EBITDA margin) more than just raw revenue growth. Wildly inaccurate forecasts, even if positive, can be penalised. Cash runway is the oxygen of your business, which must be tracked weekly. However, EBITDA growth (profit) is the metric that determines your exit multiple and creates real financial value. Customer concentration (when a few clients drive a large percentage of revenue) is the number one silent deal killer and can instantly drop a business's valuation by 30% to 50%. BEST MOMENTS "The board partner at the time said, 'Nick, I don't care about your NPS score, your net promoter score. He said, do we have cash or not?'" "More metrics can sometimes mean worse decisions." "You can't cost-cut your way to a premium exit. You need growth plus margin expansion." "If you're only looking at revenue, you're driving by looking in the rearview mirror." VALUABLE RESOURCES Want a one-pager that breaks down The Ultimate CEO Dashboard — the exact 5 metrics that determine your company's enterprise value? DM Nick with the words "CEO Dashboard" on LinkedIn, and he or his team will send you a copy of the cheat sheet so you can start applying it in your business right away. To get your copy of Nick's new book, go to https://www.amazon.co.uk/Exit-Millions-Private-Blueprint-Business/dp/1068243902 Exit Your Business For Millions - Download This Guide: ⁠go.highvalueexit.com/opt-in ⁠ Nick's LinkedIn: ⁠https://highvalueexit.com/li⁠ Nick Bradley is a world-renowned author, speaker, and business growth expert, who works with entrepreneurs, business leaders, and investors to build, scale and sell high-value companies. He spent 10+ years working in Private Equity, where he oversaw 100+ acquisitions, 26 exits, and over $5 Billion in combined value created. He has one of the top-ranked business podcasts in the UK (with over 1m downloads in over 130 countries). He now spends his time coaching and consulting business owners in building and scaling high-value business towards life-changing exits. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/

In this episode of The Functional Nurse Podcast, host Brigitte Sager, DNP, IFMCP speaks with Megan Kroeker, MSN, NP, IFMCP about her journey into functional medicine, the importance of prioritizing personal health, and the value of functional nursing in today's healthcare landscape. They discuss the challenges and rewards of starting a private practice in Canada, the significance of using timelines in patient care, and the role of intuition in functional nursing. Megan shares insights on building a supportive community among nurses and the future of functional nursing as a vital part of healthcare. Connect with Megan: Visit her website: https://functionalnp.ca/ Follow her on Instagram: https://www.instagram.com/megankroeker_functionalnp/# Find her on Facebook: https://www.facebook.com/functionalnpmegankroeker  

Andrea Belk Olson, behavioral scientist, speaker, author of What to Ask: How to Learn What Customers Need But Don't Tell You, and CEO of Pragmadik, joins Jim Flynn and Leslie Castillo to discuss what truly drives customer decisions—beyond surveys, feedback forms, and NPS scores.Andrea shares vivid examples that show how perception drives pricing and decision-making. Listen to this episode of the IMCA peer2peer podcast from ONEFIRE to learn how shifting your mindset from products to customer context can transform your approach to value creation.

If your buyer can swap you out without pain, you don't have a USP — you have a pricing problem. In crowded markets (including post-pandemic), the game is won by changing the battlefield from price to value and risk reduction for the client. This playbook reframes features into outcomes and positions your offer so a rational buyer can't treat you as interchangeable.   Why do USPs matter more than ever in 2025? Because buyers default to "safe" and "cheap" unless you prove "different" and "better". As procurement tightens across Japan, the US, and Europe, incumbent vendors and new entrants flood categories, dragging deals into discount wars. Shift the conversation from line-items to business outcomes: time saved, revenue gained, risk removed. In Japan's consensus-driven buying, precedent and social proof are de-riskers; in the US, speed and ROI proof points get you shortlisted; in Europe, compliance and sustainability signals matter. Use comparative, sector-specific language (SMB vs. enterprise, B2B vs. consumer) so your value feels native to each buyer's reality. Do now: List 3 outcomes you deliver that a competitor cannot credibly claim, and make them the first 90 seconds of every sales conversation. Summary: Lead with outcomes and risk reduction, not features or price. How do you turn features into buyer-relevant outcomes? Translate specs into "jobs done" with timestamps and dollars attached. If you "sell training," your buyer actually wants higher per-rep revenue and lower ramp time; the workshop is just the tool. Frame cause-and-effect: "As of 2025, teams using our method cut onboarding by 30–60 days," or "post-implementation, win-rates rose 8–12% in enterprise accounts." Compare across contexts: startups prize speed-to-first-value; multinationals prize uniformity at scale. Anchor with entities to boost credibility: "Aligned to Dale Carnegie's behavioural change frameworks and Fortune 500 norms." Do now: For each feature, write: "So that the buyer can ___ by ___ date, measured by ___." Then delete the feature and keep the sentence. Summary: Convert every spec into a measurable, time-bound business result. What proof calms executive risk in consensus markets like Japan? Show durable track record and mainstream precedent, not hype. Tenure ("operating since 1912"), adoption ("serving a majority of Fortune 500"), and multi-market delivery ("100+ countries") signal you're not an experiment. Executives at firms like Toyota and Rakuten want to see that others have done due diligence and achieved consistent outcomes. Present proof as risk offsets: longevity = vendor stability; blue-chip logos = quality validation; global presence = repeatability across geographies and languages. In Europe, add references to ISO-aligned processes; in the US, reference board-level impacts and revenue KPIs. Do now: Build a one-page "Risk Reducers" sheet with 5 credibility markers and a 3-line narrative for each. Summary: Package track record as risk insurance for the buyer. How do you compete on instructor quality without sounding generic? Expose the standard, the filter, and the client-side benefit. "250 hours of train-the-trainer over ~18 months" is a rigorous filter; say what it fixes: variability. Many training vendors have star-and-struggle instructors; your certification process "cures" inconsistency, delivering predictable outcomes across cohorts and locations. Tie this to executive concerns: CFOs fear wasted spend; CHROs fear uneven adoption; Sales VPs fear lost quarters. As of 2025, quantify where possible (completion rates, manager NPS, behavioural transfer at 90 days) and compare to sector benchmarks. Do now: Turn your internal QA process into a 5-step visual the buyer can explain internally. Summary: Make your quality bar tangible and link it to reduced variance in outcomes. How do you avoid the price trap in late-stage negotiations? Re-anchor total value and introduce "switching cost of downgrade." When rivals discount, show the cost of failure: extended ramp, inconsistent delivery, and lost deals. Use a simple model: (Expected Revenue Uplift + Risk Reduction Value) − (Implementation & Change Costs). Add comparative caselets: "In APAC, an SME cut churn 3 points post-programme; in North America, a SaaS enterprise lifted ASP by 6%." Create a "good–better–best" offer that scales outcomes, not just hours. Do now: Bring a 1-page value calculator to every Stage-3 meeting; make the CFO your audience. Summary: Move from hourly rate to enterprise value and downgrade risk. How do you tailor USPs for global rollout without bloating the pitch? Modularise by region, role, and sector; keep a common spine. The spine: outcomes, risk reducers, delivery quality. The modules: language and cultural localisation (Japan vs. ASEAN vs. EMEA), regulatory anchors (EU GDPR, Japan's labour reforms), and sector examples (manufacturing vs. SaaS vs. consumer). Your global network isn't trivia; it's the operational proof that content lands locally — language, idiom, and facilitation calibrated to context. Keep sections tight: 3 bullets per role (CEO, CFO, HR, Sales). Do now: Build a 9-cell USP matrix (Region × Role × Sector) with one killer proof point per cell. Summary: One message, many modules — local relevance on a global chassis. What rehearsal builds salesperson muscle memory on USPs? Daily, 10-minute role plays that start with objections. Freshness decays; script drift is real. Start with the toughest objections ("We can swap you out," "Your competitor is 20% cheaper") and practise crisp, evidence-backed responses that land in under 30 seconds. Include a checklist: outcome first, proof second, risk reducer third, price last. Record, score, and iterate. By week two, rotate markets (Japan vs. US) and sectors to keep reps adaptive. Do now: Add a morning "USP stand-up": 2 reps, 2 objections, 2 minutes each, every day. Summary: Reps don't rise to your USPs — they fall to their practice. Conclusion Pricing fights are the path to oblivion. Position with outcomes, prove with precedent, operationalise with quality, regionalise with intent, and practise until it's muscle memory. That's how you make "different and better" undeniable — and un-swappable.  FAQs What's the fastest way to sharpen a dull USP? Start with outcomes and risk, cut features, and add one killer proof point per market. Then rehearse daily. How many USPs should we show? Three is plenty: one outcome, one risk reducer, one delivery advantage — tailored by role and region. What if a rival undercuts price by 20%? Re-anchor to enterprise value and switching-cost of downgrade; offer modular "good–better–best." Quick actions for leaders Commission a 1-page "Risk Reducers" sheet with proof. Ship a value calculator for CFO-friendly re-anchoring. Launch a daily "USP stand-up" with objection drills. Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie "One Carnegie Award" (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programmes, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban "Hito o Ugokasu" Rīdā (現代版「人を動かす」リーダー).

Explore how GLP-1 meds can help or harm eating disorders with Dr. Laura Bridge When weight-loss meds meet eating disorders: GLP-1 drugs are reshaping medicine,  but could they also be fueling disordered eating? Join Dr. Laura Bridge as we unpack the risks, red flags, and how to keep “healthy” from turning harmful.  Also, how to approach restrictive eating disorders, bulimia, and binge eating disorder as a PCP. Claim CME for this episode at curbsiders.vcuhealth.org! Patreon | Episodes | Subscribe | Spotify | YouTube | Newsletter | Contact | Swag! | CME Show Segments Introduction Defining Eating Disorders  Screening & Permission to Discuss  Clinical Approach & History Gathering  Treatment Framework  GLP-1 Contraindications Dr. Bridge's Take-Home Points  Credits Producer, writer, show notes, cover art and infographics: Isabel Valdez, PA-C Hosts: Matthew Watto MD, FACP; Paul Williams MD, FACP    Reviewer: Molly Heublein MD Showrunners: Matthew Watto MD, FACP; Paul Williams MD, FACP Technical Production: PodPaste Guest: Laura Bridge MD, FACP Disclosures Dr. Laura Bridge no relevant financial disclosures. The Curbsiders report no relevant financial disclosures.  Sponsor: Locumstory Learn about locums and get insights from real-life physicians, PAs and NPs at Locumstory.com. Sponsor: Panacea Legal  Panacea Legal is giving Curbsiders listeners one more reason to feel thankful with 50% off any contract review service by using promo code CURB50. But hurry, this offer is only available for the first 10 doctors who use the code. Visit Panacea.Legal today Sponsor: Hydrow  Head over to Hydrow.com and use code CURB to save up to $600 off on Hydrow rower during this holiday season.  Sponsor: Grammarly  Visit Grammarly.com/podcast and Sign up for FREE

Tell us what you think of the show! This Week in Cleantech is a weekly podcast covering the most impactful stories in clean energy and climate in 15 minutes or less featuring Paul Gerke of Factor This and Tigercomm's Mike Casey. This week's episode features special guest David Roberts, host of the Volts podcast, who recently sat down with clean-energy analyst Michael Liebreich to discuss calls for a “climate reset” that emphasizes costly technologies over proven clean energy solutions. This week's "Cleantechers of the Week" are:Andrew Otazo who has hauled more than 17 tons of trash, mostly from the islands around Biscayne Bay. Otazo wants to clear as much trash as he can. Forrest Smith, former chief petroleum engineer for the National Park Service. Forrest was the only individual responsible for cleaning up dozens of abandoned oil and gas wells at national parks across the country. Last month, he was forced to step down and the NPS is not looking to replace him. Juan Naula. Juan struggled to find funding for his ride-sharing startup, so he quit his job to pick up trash on the streets of L.A. Juan started a social media account titled, “Clean L.A. With Me,” and started a nonprofit to raise money and recruit volunteers to help him.This Week in Cleantech — November 07, 2025How virtual power plants could meet data centre energy demand — The Financial TimesWhite House Fossil Fuel Bet Is Losing to Green Energy — BloombergSlow rollout throttled Biden's big clean energy ambitions, former staffers say — POLITICO$615,000 a Day: Order to Keep Coal Plant Open Ignites Debate in Michigan — The Wall Street JournalMichael Liebreich on a "pragmatic climate reset" – VoltsWant to make a suggestion for This Week in Cleantech? Nominate the stories that caught your eye each week by emailing Paul.Gerke@clarionevents.com

This week, Monika sits down with India's Chief Economic Adviser, Dr V. Anantha Nageswaran, for a wide-ranging conversation on governance, regulation, and the challenges of doing business in India. He explains why India must “reduce the cost of being honest,” arguing that excessive compliance and inspection norms often force even well-intentioned businesses into shortcuts. The government, he says, is consciously working to dismantle this structure through deregulation and technology-driven transparency, making it easier for citizens and firms to operate without corruption.Monika highlights the CEA's strong stance on financial mis-selling — a problem the Economic Survey 2023–24 identified as widespread in banks and insurance firms. He supports a shift toward a “seller-beware” model for retail financial products, recognising that complex instruments demand stricter accountability from sellers rather than relying on the old “buyer-beware” principle. With the Ministry of Finance and RBI preparing new rules to curb such malpractice, these changes could finally bring relief to customers misled by inappropriate product sales at bank branches.In listener questions, Ravi asks about why investments made through the RBI Retail Direct platform do not appear in NSDL-CAS statements, Rohit seeks guidance on refining his investment portfolio after returning to India from the US, and an anonymous listener from a PSU bank writes in about NPS allocation, consolidating his mother's portfolio, and whether to consider investing in SIFs.Chapters:(00:00 – 00:00) Reducing the cost of being honest(00:00 – 00:00) Why the CEA wants banks to stop mis-selling(00:00 – 00:00) Understanding RBI Retail Direct and NSDL-CAS(00:00 – 00:00) Setting up your financial foundation after returning to India(00:00 – 00:00) Managing family portfolios and exploring new productshttps://www.youtube.com/watch?v=xAEGbvZ-3Ps&t=3516sIf you have financial questions that you'd like answers for, please email us at ⁠mailme@monikahalan.com⁠ Monika's book on basic money management⁠⁠⁠https://www.monikahalan.com/lets-talk-money-english/⁠⁠⁠Monika's book on mutual funds⁠⁠https://www.monikahalan.com/lets-talk-mutual-funds/⁠⁠Monika's workbook on recording your financial life⁠⁠⁠https://www.monikahalan.com/lets-talk-legacy/⁠⁠⁠Calculators⁠⁠⁠https://investor.sebi.gov.in/calculators/index.html⁠⁠⁠You can find Monika on her social media @monikahalan. Twitter ⁠⁠⁠@MonikaHalan⁠⁠⁠Instagram ⁠⁠⁠@MonikaHalan⁠⁠⁠Facebook ⁠⁠⁠@MonikaHalan⁠⁠⁠LinkedIn ⁠⁠@MonikaHalan⁠⁠Production House: ⁠⁠www.inoutcreatives.com⁠⁠Production Assistant:⁠⁠ Anshika Gogoi⁠⁠

Join us for the cutest episode we've ever done (and also potentially the most-cited). In this episode we discuss all things American Pika, including one of the most complex meal preps in the animal kingdom! Find us on all the things: http://linktr.ee/bearsandbrewspodcastSources Cited:ArborAssays. “Climate Stress and the American Pika – Arbor Assays.” Arbor Assays, 21 July 2017, www.arborassays.com/climate-stress-american-pika/.Bolen, Anne. “Have Pikas Peaked?” National Wildlife Federation, 2015, www.nwf.org/Magazines/National-Wildlife/2016/DecJan/Conservation/Pikas.Buchholz, Lauren. “Pikas & Climate Change, Colorado Pika Project.” Colorado Pika Project, 14 Nov. 2020, pikapartners.org/pikas-and-climate-change/.Dearing, M. Denise. “THE MANIPULATION of PLANT TOXINS by a FOOD-HOARDING HERBIVORE,OCHOTONA PRINCEPS.” Ecology, vol. 78, no. 3, Apr. 1997, pp. 774–781, https://doi.org/10.1890/0012-9658(1997)078[0774:tmoptb]2.0.co;2.Johnston, Aaron N., et al. “Freezing in a Warming Climate: Marked Declines of a Subnivean Hibernator after a Snow Drought.” Ecology and Evolution, vol. 11, no. 3, 29 Dec. 2020, pp. 1264–1279, https://doi.org/10.1002/ece3.7126.Li, Mengke, et al. “The Hypoxia Adaptation of Small Mammals to Plateau and Underground Burrow Conditions.” Animal Models and Experimental Medicine, vol. 4, no. 4, 21 Oct. 2021, pp. 319–328, https://doi.org/10.1002/ame2.12183.“New Data Shows Pikas and Their Watchers on the Rise.” Oregonzoo.org, 2024, www.oregonzoo.org/news/new-data-shows-pikas-and-their-watchers-rise.“Pika - Yellowstone National Park (U.S. National Park Service).” Www.nps.gov, 18 Apr. 2025, www.nps.gov/yell/learn/nature/pika.htm.“Pika Monitoring (U.S. National Park Service).” Nps.gov, 2018, www.nps.gov/im/ucbn/pika.htm.Rankin, Andrew Michael, et al. “Signatures of Adaptive Molecular Evolution in American Pikas (Ochotona Princeps).” Journal of Mammalogy, vol. 98, no. 4, 13 June 2017, pp. 1156–1167, https://doi.org/10.1093/jmammal/gyx059.Schmidt, Danielle A, et al. “Phylogenomics of American Pika (Ochotona Princeps) Lineage Diversification.” Molecular Phylogenetics and Evolution, vol. 193, 1 Apr. 2024, pp. 108030–108030, www.sciencedirect.com/science/article/pii/S1055790324000228, https://doi.org/10.1016/j.ympev.2024.108030.Smith, Lydia. “Binturong: The Bearcat That Smells like Hot Buttered Popcorn.” Live Science, 21 June 2025, www.livescience.com/animals/land-mammals/binturong-the-bearcat-that-smells-like-hot-buttered-popcorn.Waterhouse, Matthew D, et al. “Individual-Based Analysis of Hair Corticosterone Reveals Factors Influencing Chronic Stress in the American Pika.” Ecology and Evolution, vol. 7, no. 12, 26 Apr. 2017, pp. 4099–4108, https://doi.org/10.1002/ece3.3009.Wilkening, Jennifer L., et al. “Relating Sub-Surface Ice Features to Physiological Stress in a Climate Sensitive Mammal, the American Pika (Ochotona Princeps).” PLOS ONE, vol. 10, no. 3, 24 Mar. 2015, p. e0119327, https://doi.org/10.1371/journal.pone.0119327.Yu, Ning, et al. “Molecular Systematics of Pikas (Genus Ochotona) Inferred from Mitochondrial DNA Sequences.” Molecular Phylogenetics and Evolution, vol. 16, no. 1, July 2000, pp. 85–95, https://doi.org/10.1006/mpev.2000.0776. Hosted on Acast. See acast.com/privacy for more information.

Update: Dennis Martin Disappearance 2025 - NPS Files Released After 56 Years!Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/csproDownload The Value Storytelling Handbook: https://www.thecustomersuccesspro.com/offers/bwVCZUYL/checkoutIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Sean Reid, an award winning CS leader. They explore why “green” health scores can mask real risk, how to spot hidden churn signals, and why renaming the metric to a Renewal Probability Score improves forecasting and cross functional alignment. Sean explains his model that blends human captured sentiment with product signals, how multithreading and stakeholder engagement change renewal odds, and why NPS should be treated as a trend over time rather than a single moment. The conversation offers practical guidance on structuring sentiment fields in your CRM, coaching teams to score consistently, avoiding a rushed rollout, and turning QBR data into executive ready value stories that drive renewals and expansion.Chapters:00:00 Introduction02:40 Meet Sean Reid10:11 Why “green” accounts still churn14:45 Multithreading and hidden influencers22:26 From health score to Renewal Probability Score25:28 Building the model, 60 to 40 sentiment to signals34:49 Value storytelling and outcome-focused QBRs37:10 Rethinking NPS as a trend, not a moment44:28 Lessons51:51 Wrap-upConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/RevUP Academy: https://thecustomersuccesspro.com/revupConnect with Sean Reid:Linkedin: https://www.linkedin.com/in/sean-reid/Send Anika a text :) Grab our FREE resources here: https://thecustomersuccesspro.com/resources Want to be our next podcast guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event

Today, we are delighted to welcome Lisa Gregory, the founder and CEO of Gregory Event Services. As a dynamic entrepreneur with an impressive career, Lisa understands the highs and challenges of running a business, from sleepless nights to navigating the unexpected with determination and grace. She joins us today to share her journey, insights, and lessons learned along the way. Lisa's Journey Fueled by a passion for purposeful leadership and continuous growth, Lisa built her career in the events and marketing industry. Her company initially focused on events and marketing, but is rapidly evolving into an AI-driven business. Guided by a commitment to innovation, culture, and purposeful service, Lisa has grown her global team across the U.S., Europe, and Asia. She balances strategic vision with a hands-on approach, emphasizing culture fit, skill alignment, and sustainable growth. She also founded the Event Professionals Network, a free global community connecting over 900 event professionals to share knowledge and support one another. The Power of Complementary Teams Lisa believes that a successful business requires a team with complementary skill sets rather than one entrepreneur trying to do everything alone. While many entrepreneurs struggle to delegate due to financial or ego-related fears, she stresses that sustainable growth comes from shared responsibility and clear role definitions. Her success grew from learning to focus on her strengths while trusting others to manage daily operations. Transitioning to an AI-Driven Future Lisa's company is transforming from a traditional events firm into one that actively integrates artificial intelligence. She urges professionals to embrace AI responsibly and purposefully to stay relevant. The goal is to use AI to enhance strategy, not replace human creativity or connection.  Why Human Connection Still Matters While AI is revolutionizing workflows, Lisa points out that human connection remains irreplaceable. The most meaningful industry trends are toward smaller, regional events that prioritize face-to-face interaction, shared learning, and relationship building. She views this era as one where people crave authenticity, trusting personal experiences over digital marketing claims. Building a Strong Global Culture Lisa's leadership philosophy centers on culture fit as the foundation of a thriving company. The first step in her hiring process is to continuously assess alignment with company values before evaluating skills. Her employees undergo skill-based training and are carefully matched to clients based on personality and expertise. Continuous feedback and alignment calls keep everyone on track, fostering transparency and mutual respect across diverse teams and time zones. Growth Through Purposeful Leadership Lisa is committed to scaling at a pace that supports both excellence and employee well-being. Her company now includes an operations manager, a chief of staff, and an executive assistant to ensure accountability and maintain quality. She is willing to decline projects if her team cannot deliver 110% and prioritize sustainability over expansion. Elevating Customer Service Customer satisfaction is central to Lisa's business model. Her company uses NPS scores, client surveys, and monthly check-ins to assess performance. Every feedback cycle is built into the client's project schedule to ensure accountability. She views exceptional service and strong client relationships as the most powerful engines for long-term growth. Looking Ahead In the next decade, Lisa envisions stepping back from the center of her company while strengthening middle management and refining internal systems. Her ultimate goal is to remain in the experiential and production side of the business, possibly integrating AI into large-scale creative projects. She hopes to sustain a culture that balances ambition with team health, reducing burnout and promoting longevity in the events industry. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Lisa Gregory Gregory Event Services On LinkedIn

It was supposed to be a peaceful setting—an artist setting up his easel by the roadside, surrounded by the wild, glacier-cut beauty of Washington's North Cascades. But for days, his car would sit abandoned. His canvas, unfinished. And the man himself—gone. What happened to Alexander Pisch?Sources:Go Skagit, NPS, Fox13 Seattle, KATV, Reddit, Facebook, Websleuths, Strange Outdoors, More Than Just Parks, InstagramSupport us on Patreon for as little as $1 a month, with benefits starting at the $3 tier!Follow us on Instagram at offthetrailspodcastFollow us on Facebook at Off the Trails PodcastIf you have your own outdoor misadventure (or adventure) story that you'd like us to include in a listener episode, send it to us at offthetrailspodcast@gmail.com  Please take a moment to rate and review our show, and a big thanks if you already have!**We do our own research and try our best to cross-reference reliable sources to present the most accurate information we can. Please reach out to us if you believe we have mispresented any information during this episode, and we will be happy to correct ourselves in a future episode.

MY NEWSLETTER - https://nikolas-newsletter-241a64.beehiiv.com/subscribeJoin me, Nik (https://x.com/CoFoundersNik), on Nikonomics as I interview Jesse Tinsley (https://x.com/JesseTinsley), the acquisition entrepreneur and CEO of Main Street, a company now valued at $750 million and on track for $500M ARR.In this episode, we break down how Jesse built a billion-dollar business through acquisitions, not venture capital, and why buying companies can be a faster, smarter path to wealth than building from scratch.What You'll Learn:How Jesse acquired distressed company Bench Accounting (with $40M ARR and 11,000 customers) over a single Christmas weekend, and turned it around with a $50M swing to positive cash flowThe exact acquisition-led growth strategy that's scaling Main Street into a $2B enterpriseWhy Search Funds and SMB acquisitions are exploding as a path for founders to build generational wealthHow a radical sense of urgency, Elon-Musk-style operations, and high-velocity decision-making can drive massive performanceThe MrBeast x TikTok acquisition story, and what it reveals about bold entrepreneurial thinkingHow improving customer satisfaction and NPS post-acquisition creates compounding growthThe flywheel effect behind Main Street's success and proprietary tech that detects employment fraud and optimizes payroll efficiency__________________________Love it or hate it, I'd love your feedback.Please fill out this brief survey with your opinion or email me at nik@cofounders.com with your thoughts.__________________________MY NEWSLETTER: https://nikolas-newsletter-241a64.beehiiv.com/subscribeSpotify: https://tinyurl.com/5avyu98yApple: https://tinyurl.com/bdxbr284YouTube: https://tinyurl.com/nikonomicsYT__________________________This week we covered:00:00 – Intro: From $20M startup to $750M valuation in one year00:26 – The crazy story: Buying Bench Accounting over a weekend02:45 – How Jesse pulled off the Bench acquisition with no prior talks05:15 – Turning a $40M ARR distressed asset into profit09:55 – Customer-first mindset: Fixing 10,000 tickets in 26 hours14:35 – Financing creative deals & integrating big acquisitions18:20 – Valuation jump to $750M & lessons from deal-making20:40 – Inside the TikTok bid with MrBeast & global investors25:25 – Advice for entrepreneurs: Buy vs. build and the search-fund model34:50 – Building Main Street into a $5B company & final lessons on speed and urgency

What if removing friction isn't enough? Samsara's "Project Wow" challenges the entire CX industry to stop fixing problems and start creating experiences that make customers gasp.Join hosts Chuck Moxley and Nick Paladino as they talk with Emma Sopadjieva, Head of Customer Experience Strategy at Samsara. With experience from Medallia, Eventbrite, and ServiceNow, Emma reveals why 90% of customer experience work is influence without authority—not data analysis. She shares how Samsara brought their entire executive team together for full-day workshops to identify five moments across the customer journey where they could create "wow" experiences, pushing every initiative from fixing pain points to delivering 10-star moments. Emma also unveils the game-changing concept of predictive NPS, using thousands of variables to identify unhappy customers before they even tell you—and activating customer success teams six months before renewal conversations.Key Actionable Takeaways:Master influence without authority by making others the hero - CX teams don't own product or support, so align insights to stakeholder metrics and show how your recommendations make them successfulStart with quick wins before long-term transformation - Launch purchase win-loss and renewal experience programs first to build credibility while working toward your five-year customer 360 visionPredict customer experience, not just renewal risk - Build predictive NPS models using behavioral data to catch at-risk customers six months early, when you can still save themWant more tips and strategies about creating frictionless digital experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebook-Emma Sopadjieva's LinkedIn: https://www.linkedin.com/in/emmasopadjieva/Nick Paladino's LinkedIn: https://linkedin.com/in/npaladinoChuck Moxley's LinkedIn: https://linkedin.com/in/chuck-moxleyChapters:(00:00) Introduction (03:00) What Samsara does - IoT hardware and software for physical operations(04:00) Key lessons from Medallia, ServiceNow, and Eventbrite(05:00) Why 90% of CX work is influence without authority, not data(08:00) Making stakeholders the hero to drive change(09:00) Balancing quick wins with long-term transformation strategy(12:00) Project Wow - Creating 10-star experiences across the customer journey(15:00) Five moments that matter and executive ideation workshops(17:00) Measuring ROI of wow moments and delight(19:00) Turning NPS improvements into quantified revenue impact(22:00) Predictive NPS - Identifying unhappy customers before they tell you(25:00) Using 5,000+ variables to catch churn risk six months early(27:00) Building frictionless UX across physical and digital worlds(30:00) CX teams as connective tissue across siloed functions(32:00) Why technology doesn't equal experience(34:00) The problem with AI chatbots in customer service(35:00) Conclusion

Originally recorded on November 3rd, 2025. On January 13th, 2025 a special joint meeting of the Northampton City Council and the Northampton School Committee appointed Anat Weisenfreund to serve as Ward 2 representative for the next 10 months. Anat is now running for a full term on the school committee (election day is November 4th). On this special episode of Panorama, Andrea Egitto, teacher and president of Northampton Association of School Employees (NASE), and Carrie Foley, special education teacher at Bridge Street school, join Anat to discuss the Northampton Public Schools (NPS). What is the state of NPS for teachers, staff, and families? What's going right and what are its struggles? Despite the 32 percent increase in school funding, how is that the schools are cutting positions? And what does Anat mean when she says, "intentional family engagement"? They answer all of those questions and more on this special episode of Panorama.

Astasia Myers, General Partner at Felicis, breaks down how venture capital is betting on AI and why over 80% of their recent investments are in this space. But this isn't just another “AI is the future” conversation. We dig into the real ROI happening right now in healthcare voice agents, why MIT says 95% of GenAI projects fail to reach production, and what needs to happen for that number to flip. If you're building, investing, or just trying to understand where enterprise AI is actually working (not just hyped), this episode cuts through the noise.What You'll LearnThe labor replacement opportunity: Why outcome-based AI solutions are targeting the $35 trillion labor market instead of just software budgets and how that changes everything for startups and investors.Voice AI's healthcare breakthrough: How voice agents are finally solving the operational bottlenecks in patient scheduling and communication, driving 24/7 availability with better NPS than human operators.Why 95% of GenAI projects still fail: The technical and infrastructure gaps that prevent most AI initiatives from making it to production and what's needed to fix that in 2026.The new technical risk era: After years of focusing purely on market risk, VCs are back to evaluating deep technical challenges in agentic systems, browser automation, and continuous learning loops.The exceptionalism filter: How early-stage investors are separating signal from noise when everyone can spin up an AI startup and why founder insights and lived experience matter more than ever.Timestamped Highlights00:31 – What Felicis invests in and the types of AI companies dominating their portfolio right now02:58 – Why healthcare tech is finally ready for its AI moment after years of long sales cycles and unclear ROI08:15 – How outcome-based pricing is changing the VC evaluation playbook and unlocking 10x larger TAMs13:26 – The mythical one-person billion-dollar company: Is it real, and how would investors even spot it?17:18 – Voice AI as the gateway for enterprise adoption and why this modality is different from Siri and Alexa20:08 – Democratizing AI: What ChatGPT did for consumers and what needs to happen for enterprise buildersOne Thing Worth Remembering“These technologies can price towards the labor replacement markets, which is about 10x the size of the software market itself. The ROI right now is so tangible that it is a time to invest.”Subscribe and Stay in the LoopIf this episode gave you a new angle on where AI is actually delivering value, share it with a founder or investor who needs to hear it. Subscribe so you don't miss the next conversation, and drop a comment if there's a topic or guest you want us to tackle next.

In this episode, Justin opens up about one of the biggest challenges nurse practitioners face when starting or growing a business, fear. Whether it's fear of failure, fear of losing stability, or fear of not being “ready,” these thoughts can stop even the most capable NPs from moving forward. Justin shares honest stories from his own journey, explains why fear is often just misplaced focus, and offers practical ways to push past anxiety and self-doubt. If you've ever felt stuck or afraid to take the next step, this conversation will help you shift your mindset and start taking real action toward your goals.

This week, Monika breaks down the sweeping changes in the National Pension System (NPS) that came into effect from October 1, 2025, and what they mean for investors planning their retirement. The revamped NPS now offers a more flexible and competitive alternative to mutual funds and insurance plans. Monika explains how, for years, the NPS remained a rigid, low-cost product built for simplicity — but one that often left investors frustrated with limited fund choices, compulsory annuity rules, and clunky access. The latest reforms mark a turning point, aiming to make NPS more adaptable and investor-friendly.Monika highlights the key updates that have transformed the product: investors can now allocate up to 100% in equities, choose multiple schemes within each asset class, and benefit from new fund options tailored to different risk profiles. With a modest increase in fund management costs and upcoming plans to relax the 40% annuity lock, the NPS may soon evolve into a strong, low-cost retirement vehicle. However, Monika cautions that while the direction of reform is promising, existing investors should evaluate the changes carefully and new investors might do well to wait until the new schemes show a track record.In listener questions, Sonal from Mumbai seeks advice on investing her retirement corpus to generate regular income, Mainak writes about evaluating his bank's “free” wealth management services and the hidden risks involved, and Aniket from Bengaluru asks how best to invest a small amount received as a gift for his newborn's future.Chapters:(00:00 – 00:00) The New NPS: What's Changed and Why It Matters(00:00 – 00:00) Should You Switch or Stay: Understanding the New Options(00:00 – 00:00) Investing Your Retirement Benefits Wisely(00:00 – 00:00) The Hidden Cost of “Free” Wealth Management(00:00 – 00:00) Building a Baby Fund the Smart WayIf you have financial questions that you'd like answers for, please email us at ⁠mailme@monikahalan.com⁠ Monika's book on basic money management⁠⁠https://www.monikahalan.com/lets-talk-money-english/⁠⁠Monika's book on mutual funds⁠https://www.monikahalan.com/lets-talk-mutual-funds/⁠Monika's workbook on recording your financial life⁠⁠https://www.monikahalan.com/lets-talk-legacy/⁠⁠Calculators⁠⁠https://investor.sebi.gov.in/calculators/index.html⁠⁠You can find Monika on her social media @monikahalan. Twitter ⁠⁠@MonikaHalan⁠⁠Instagram ⁠⁠@MonikaHalan⁠⁠Facebook ⁠⁠@MonikaHalan⁠⁠LinkedIn ⁠@MonikaHalan⁠Production House: ⁠www.inoutcreatives.com⁠Production Assistant:⁠ Anshika Gogoi⁠

On this accredited episode of NP Pulse: The Voice of the Nurse Practitioner, hear from experts Kathryn Evans-Kreider and Debbie Hinnen, who will be discussing the latest evidence and practical strategies for using continuous glucose monitoring (CGM) to improve outcomes, prevent complications and empower patients. NPs will learn how to apply current guidelines and expand CGM access across diverse patient populations. A participation code will be provided at the end of the podcast — make sure to write this code down. Once you have listened to the podcast and have the participation code, return to this activity in the AANP CE Center. Click on the "Next Steps" button of the activity and: Enter the participation code that was provided. Complete the posttest. Complete the activity evaluation. This will award your continuing education (CE) credit and certificate of completion. CE will be available through Oct. 31, 2026. Podcast Resource: ClinicalBrief_TacklingTherapeuticInertia.pdf This activity is supported by an independent medical educational grant from Abbott Diabetes.

In this episode, Brigitte Sager DNP IFMCP discusses her insights from the recent PLMI Thought Leaders Consortium, focusing on the evolving landscape of functional nursing and medicine. She highlights key themes such as immunometabolism, the impact of politics on functional medicine, the importance of personalized healthcare through wearable technology, and the challenges posed by ubiquitous toxins. The conversation also touches on cognitive decline and the role of functional medicine in reversing it, as well as the necessity for nurses to be disruptors in the healthcare system. Brigitte concludes with information about upcoming events and the future of functional nursing education. Robert Lustig MD's podcast that was mentioned during this episode: https://www.youtube.com/watch?v=ZE_H7rijrVk To register for the Redefining the Future of Nursing Summit: https://www.fxnursing.com/summit  

In the news: an arrest is made in the case of 2 teens found dead in an Arizona National Forest; Convictions for illegal BASE jumping in Yosemite; Hikers take cover as shots fly over their heads in a wilderness area in California; Seeking information for an assault at an NPS campground; Justice served for the murder of a man found dead in a wilderness area in Colorado; A man arrested for murdering his girlfriend and disposing her body in a National Forest.Support the show!For bonus content join our Patreon!patreon.com/CrimeOfftheGridFor a one time donation:https://www.buymeacoffee.com/cotgFor more information about the podcast, check outhttps://crimeoffthegrid.com/Check out our Merch!!  https://in-wild-places.square.site/s/shopFollow us on Instagram https://www.instagram.com/crimeoffthegridpodcast/ and  (1) Facebook

In this episode of the Atomic Anesthesia Podcast, we connected with Dr. David Warren, DNP, CRNA, NP to discuss the unique journey of transitioning from nurse practitioner to nurse anesthesiologist. Dr. Warren shares insights from his clinical practice, case mix, and favorite patient populations while reflecting on how his background as an NP shaped his approach to anesthesia. Listeners will learn how previous advanced practice experience can both prepare and challenge those entering CRNA training, the advantages it can bring to clinical practice, and the mindset needed to succeed in this career shift. Dr. Warren also talks about his own podcast and social media presence, explaining how he uses these platforms to educate and inspire other clinicians. The conversation concludes with valuable advice for NPs considering the leap to anesthesia, making this episode a motivating and practical listen for aspiring CRNAs.Want to learn more? Create a FREE account at www.atomicanesthesia.com⚛️ CONNECT:

BASE jumping is prohibited in all national parks, but a small number of people engage in illegal jumps each year, “often placing themselves, rescuers and other visitors at serious risk,” the NPS said. See omnystudio.com/listener for privacy information.

In this episode, Justin dives into the three main types of practices nurse practitioners can build: brick-and-mortar, telemedicine, and hybrid. Whether you're just starting out or looking to grow, Justin shares the real pros and cons of each model, pulling from his years of experience working with hundreds of NPs.He keeps it real with practical tips on leases, marketing, and keeping costs in check, while explaining why the hybrid model might just be the best of both worlds. If you're trying to figure out the right path for your practice, this episode is full of relatable, actionable advice to help you make it happen.

John sits down with Harmony Brownwood, CEO & founder of GreenWorks Inspections & Engineering, to unpack how she grew from zero connections in 2009 to one of the largest independently owned inspection companies in the U.S.—now operating across six states with 11 locations, 2,500–3,000 services a month, and a runway from ~$15M toward $20M in annual revenue. Harmony shares the mindset work that kept her going for 16 months without a sale, the systems that let her scale beyond herself, and why “happy clients + happy team” is the non-negotiable core KPI.They get into how GreenWorks blends home inspections, structural engineering, and environmental services; why market flatness forces true market-share plays; and the playbook for entering new states by leading with engineering/environmental before residential inspections. You'll hear how she measures client experience (NPS, “happy calls,” QC + AI on 80k+ reports), builds SOPs that actually stick, and keeps standards sky-high while still being beloved by realtors, investors, and homeowners.If you want a concrete blueprint for scaling a people-powered, service-heavy org—without PE money, franchising, or letting quality slip—this one's for you.

This week, I sat down with Tess Awal, CX Manager at Dr. Squatch — the men's soap brand that turned natural hygiene into a full-blown lifestyle movement. If you've ever seen their cheeky ads or heard about their viral Sydney Sweeney “bathwater” drop, you already know: Dr. Squatch knows how to make personality a growth strategy.We cover creativity, leadership, and what it really takes to build CX that keeps customers talking. Tess shares how her background in fashion photography and visual merchandising taught her the art of storytelling through experience, and why good CX is a lot like good design — it's about knowing what makes people stop, look, and feel something.She talks about how Dr. Squatch keeps its humor while scaling into major retailers like Walmart, Target, and Costco, and what really went into the Sydney Sweeney campaign that broke the internet. Tess also shares why she believes “bad feedback” doesn't exist when you care enough to listen, and how she ensures customer insights are front and center — even the company's COO reads NPS reports every week. Finally, she explains what the Unilever acquisition means for the brand and why loyal fans have nothing to worry about.If you're building a brand, leading a CX team, or figuring out how to stay human as you grow, this episode is packed with takeaways you can actually use. Listen now for lessons on creativity, brand voice, and why humor, empathy, and authenticity never go out of style.

Ghostly holiday parties, dancing desert lights, and a low‑tide cave with a mind of its own. Ready to let curiosity win for one spooky night? In this episode, we cover: Halloween traditions in and around the parks! El Tovar at Grand Canyon and the friendly specter of Fred Harvey Big Bend by night, unexplained lights, and why it can feel like the loneliest park in the lower 48 Acadia's Devil's Oven sea cave, low tide, and why the NPS wants you to give it space Your task for today: We hope we've convinced you that there's a lot more to our national parks than meets the eye! Head over to the @DirtInMyShoes Facebook or Instagram pages and let us know what you think. What's your favorite spooky story from a national park? Planning your own spooky adventures? Dirt In My Shoes National Parks Itineraries: https://www.dirtinmyshoes.com/national-park-trip-itineraries/  Master Reservation List: https://www.dirtinmyshoes.com/list/ National Park Checklist: https://www.dirtinmyshoes.com/national-parks-checklist/  Trip Packing List: https://www.dirtinmyshoes.com/pack/ Don't miss the full show notes packed with all the links we mentioned so you can plan your adventures like a pro: https://www.dirtinmyshoes.com/haunted-national-parks-vol-3/

Databox is an easy-to-use Analytics Platform for growing businesses. We make it easy to centralize and view your entire company's marketing, sales, revenue, and product data in one place, so you always know how you're performing. Learn More About DataboxSubscribe to our newsletter for episode summaries, benchmark data, and moreDave Gerhardt built Exit Five by treating community like a product—not a side project.In this episode, he walks through how the Exit Five team runs community with the same rigor as a SaaS org: dedicated product roles, roadmaps, feedback loops, NPS, and sprint cycles. He also shares why most B2B companies shouldn't build a community, and what to focus on instead.We also dig into how to justify the ROI of brand and community work, why direct traffic is your best brand metric, and how AI is reshaping what lean GTM teams can do.In this episode, you'll learn:Why Exit Five runs its community like a product orgThe biggest mistakes B2B companies make when launching communitiesHow Drift's podcast helped drive $1M in pipeline – with no attribution modelDave's take on brand, content, and the new AI-powered marketerThe exact metrics Exit Five tracks to grow and retain members

GOLD Updates, Novel Treatments, and Managing Comorbidities in COPD Care Level up your COPD care with practical, evidence-based strategies. Learn how to confirm airflow obstruction with spirometry (and use LLN/Z-scores thoughtfully), stage patients with the A/B/E framework, and build treatment around long-acting bronchodilation—adding ICS selectively based on exacerbations and eosinophils. We'll highlight the nonpharmacologic moves that change outcomes (smoking cessation, vaccination, pulmonary rehab, oxygen when indicated), when to reach for add-ons (azithromycin, roflumilast), how to approach chronic hypercapnia with home NIV, and what's new (hello, ensifentrine). Pulmonologist and longtime Curbsiders member Dr. Cyrus Askin (@Askins_Razor ) returns to share real-world pearls for diagnosing, treating, and managing comorbidities in COPD. Claim CME for this episode at curbsiders.vcuhealth.org! Patreon | Episodes | Subscribe | Spotify | YouTube | Newsletter | Contact | Swag! | CME Show Segments Intro Case 1 Diagnostic Workup Understanding the Ratio, LLN/Z-Scores, and Equity Symptom abd Risk Staging (A/B/E) Case 2 Foundational Care  Initial Inhaler Strategy  Progression & Hypercapnia: NIV & Adherence Counseling Add-On Pharmacologic Options for Frequent Exacerbators What's New and Emerging Comorbidities and When to Refer  Take-Home Points Recap Plugs, CME, and Credits Credits Written and produced by Paul Wurtz MD. Show notes, cover art, and infographic also created by Paul Wurtz MD. Hosts: Matthew Watto MD, FACP; Paul Williams MD, FACP    Reviewer: Emi Okamoto MD Showrunners: Matthew Watto MD, FACP; Paul Williams MD, FACP Technical Production: PodPaste Guest: Cyrus Askin MD   Sponsor - Freed Use code: CURB50 to get $50 off your first month when you subscribe at freed.ai Sponsor - Grammarly Sign up for FREE and experience how Grammarly can elevate your professional writing from start to finish. Visit Grammarly.com/podcast Sponsor -Locumstory Learn about locums and get insights from real-life physicians, PAs and NPs at Locumstory.com

When Jefferey Lendrum was a boy, he loved birds. What began as a childhood passion volunteering for an ornithology program transformed into a life of wildlife crime - scaling cliffs to steal and then smuggle falcon eggs around the world. Despite multiple arrests, steep fines and various investigations - he just couldn't quit. What motivated him? How did his dedication to birds turn to destruction? This is the story of the “Pablo Escobar of Falcon Eggs”. Sources: Book - The Falcon Thief by Joshua Hammer Documentary - Poached Articles / Webpages - NPS, NPS (2), The New York Times, The Washington Post, India Times, Traffic.org For the latest NPAD updates, group travel details, merch and more, follow us on npadpodcast.com and our socials at: Instagram: @nationalparkafterdark TikTok: @nationalparkafterdark Support the show by becoming an Outsider and receive ad free listening, bonus content and more on Patreon or Apple Podcasts. Want to see our faces? Catch full episodes on our YouTube Page! Thank you to the week's partners! Soul:  For 30% off your order, head to GetSoul.com and use code NPAD. PAKA: Head to go.pakaapparel.com/NPAD and use code NPAD to grab your PAKA hoodie and free pair of alpaca crew socks Ollie: Take the online quiz and introduce Ollie to your pet. Visit https://ollie.com/npad today for 60% off your first box of meals! #ToKnowThemIsToLoveThem Liquid IV: Use our code NPAD at checkout to get 20% off your first order.