Podcasts about NPS

This week's show is sponsored in part by EPIC-MRA Public Opinion Research MIRS News

In this episode of Nurse Converse, Maggie Ortiz continues the Protect Your Nursing License Series by busting myths about malpractice insurance and explaining why every nurse — from new grads to NPs — needs to understand how coverage protects their license, career, and peace of mind. Drawing on real cases, legal insights, and her 25 years of nursing experience, Maggie breaks down misconceptions that leave nurses vulnerable and offers practical steps to stay protected.You'll learn:Why malpractice insurance does not make you a targetHow it ensures unbiased legal protection during litigationThe financial realities of lawsuits nurses often overlookProactive steps to safeguard your nursing license and career>>Malpractice Insurance Myths Debunked: Are You Putting Your Nursing License at Risk?Jump Ahead to Listen: [00:01:32] Malpractice insurance misconceptions.[00:05:59] Cost of nursing litigation.[00:10:06] Professional liability insurance importance.[00:12:35] Importance of nursing insurance.[00:19:06] Protecting your nursing license.[00:21:26] Protect your nursing license.[00:25:02] Protecting your nursing license.[00:28:47] Nurse professional practice protection.Connect with Maggie on LinkedIn and on social media:Instagram: @bolt_crnaTikTok: @advocates4nursesFacebook: Advocates4nursesYouTube: @Advocates4nursesDon't forget to explore her website, Advocates for NursesFor more information, full transcript and videos visit Nurse.org/podcastJoin our newsletter at nurse.org/joinInstagram: @nurse_orgTikTok: @nurse.orgFacebook: @nurse.orgYouTube: Nurse.org

When you think about building wealth in medicine, do you picture yourself working at one job until retirement? My guest today, Kristin Burton, proves there's a better way. She began her career like many of us, buried in student loan debt and working long hours. After paying off $161,000 in just 16 months, she realized financial freedom was about more than debt elimination. Kristin shares how she shifted her focus from paying bills to building assets, investing aggressively in her twenties, and eventually creating income streams outside of medicine. We talk about the mindset shifts healthcare professionals must make to get ahead, and Kristin also shares how she helps other PAs, NPs, and PharmDs rethink their financial journey, create sustainable wealth, and avoid burnout in medicine. If you're wondering whether it's possible to thrive in your career, grow your wealth, and still have time for family and passions, this episode is for you! “If you can create a gap between your expenses and income and then create some assets with the gap, it's almost inevitable that you're gonna end up building some wealth.” ~ Kristin Burton In This Episode:- Kristin Burton's journey of paying $161k in student debt- What steps did she take toward becoming a millionaire?- Why your income level doesn't matter in building wealth- What Kristin would do differently and her current beliefs- Biggest client "head trash": PSLF myths and the 4% 401k mindset - How do you help healthcare professionals avoid lifestyle inflation?- Kristin's book recommendations - Redefining wealth: from net worth goals to "what is enough?" - How to find out more and join Kristin's community Book Recommendations Mentioned in the Episode: The Alchemist by Paulo Coelho: https://a.co/d/3yayzkg 10x Is Easier Than 2x by Dr. Benjamin Hardy & Dan Sullivan: https://a.co/d/hlbLEbG Who Not How by Dr. Benjamin Hardy & Dan Sullivan: https://a.co/d/2Ol8RjwThe 5 Types of Wealth by Sahil Bloom: https://a.co/d/6SMYeNH Die With Zero by Bill Perkins: https://a.co/d/6ae8TSq Join The Millionaires in Medicine Club!Learn how to clear debt and build wealth as a PA, NP, or PharmD: https://www.millionairesinmedicine.com/community Connect with Kristin Burton: Website: https://www.millionairesinmedicine.com/ LinkedIn: https://www.linkedin.com/in/kristin-burton-pac `Resources:➡️ Free community of high-performing physicians: the Physician Wealth Accelerator - https://limitless-md.mn.co/➡️ Check out my programs - https://vikramraya.com/coaching/➡️ Apply to become a Limitless MD -

Today marks the NPS's 109th birthday! In celebration (?) we pulled a few less than enthusiastic 1 star reviews of some of our favorite places. A few are straight up silly, some are maddening and others prove that just because National Parks are for everyone, not everyone are for National Parks. Sources: All reviews found on Yelp, NPS History For a full list of our sources, visit npadpodcast.com/episodes For the latest NPAD updates, group travel details, merch and more, follow us on npadpodcast.com and our socials at: Instagram: @nationalparkafterdark TikTok: @nationalparkafterdark Support the show by becoming an Outsider and receive ad free listening, bonus content and more on Patreon or Apple Podcasts. Want to see our faces? Catch full episodes on our YouTube Page! Thank you to the week's partners! Hello Fresh: Use our link to get up to 10 FREE meals and a free item for life. Smalls: For a limited time only, get 60% off your first order PLUS free shipping when you head to Smalls.com/npad. Blueland: Use our link to get 15% off your first order. Rocket Money: Use our link to get started saving.

This Day in Legal History: Organic Act Establishes the National Park ServiceOn August 25, 1916, President Woodrow Wilson signed the Organic Act, formally establishing the National Park Service (NPS) as a federal bureau within the Department of the Interior. This act marked a foundational moment in U.S. environmental and administrative law, as it created a centralized agency responsible for protecting and managing the country's growing number of national parks and monuments. Prior to this, national parks were overseen in a disjointed manner by various federal departments, often with limited resources or clear guidance. The Organic Act provided legal authority for the NPS to “conserve the scenery and the natural and historic objects and the wildlife therein,” while ensuring they remained “unimpaired for the enjoyment of future generations.”This statutory language introduced a lasting legal standard—the dual mandate of conservation and public enjoyment—that has guided U.S. park policy ever since. The law empowered the federal government to enforce regulations, manage visitor access, and develop infrastructure while preserving natural and cultural resources. Over time, this act laid the groundwork for the modern administrative state's role in environmental regulation. It also reflected an early recognition that public land could and should serve both ecological and civic functions.The NPS Organic Act helped inspire future legislation, including the Wilderness Act of 1964 and the National Environmental Policy Act of 1969. It also fueled legal debates around resource extraction, tribal land claims, and federalism. With the stroke of Wilson's pen, the United States committed itself to a legal philosophy of stewardship, enshrining the idea that public lands are a shared national trust. This day in legal history commemorates the birth of a legal and cultural institution that continues to shape American land use and environmental governance.Skadden, Arps, Slate, Meagher & Flom advised Intel Corp. in securing an $8.9 billion government investment deal, which includes granting the U.S. a 10% equity stake in the chipmaker. The agreement, announced by President Trump, comes months after Skadden and eight other major law firms pledged nearly $1 billion in free legal services in coordination with the White House. These services support causes such as veterans' advocacy, fighting antisemitism, and promoting justice system fairness. The firms reportedly entered the arrangement, in part, to avoid being targeted by executive orders that had been used against competitors.Skadden's role reflects its ongoing alignment with the administration's industrial and legal policy efforts, particularly as Intel seeks revitalization. The Federal Circuit also recently ruled that the Patent Trial and Appeal Board (PTAB) wrongly dismissed one of Intel's patent invalidity arguments against a competitor, bolstering Intel's broader legal position. Separately, Kirkland & Ellis, another participating firm, has been involved in U.S. trade negotiations with Japan and Korea, facilitated by Trump adviser Boris Epshteyn. The president has indicated he may rely further on these firms for legal matters related to tariffs, coal, and defense of law enforcement. Skadden's leadership emphasized internally that the firm retains full autonomy in client and case decisions.Skadden Steers Intel in Deal With Trump to Boost ChipmakerKilmar Abrego, a 30-year-old migrant whose wrongful deportation to El Salvador had made national headlines, was detained again by U.S. immigration authorities in Baltimore just days after being released from criminal custody in Tennessee. His 2019 asylum protections had barred deportation to El Salvador due to threats from gangs, but he was nonetheless removed in March in what officials later admitted was an “administrative error.” After months in a harsh Salvadoran prison, he was brought back to the U.S. in June to face criminal charges for transporting undocumented migrants, to which he has pleaded not guilty.Upon checking in with ICE in Baltimore, Abrego was arrested again and is now facing possible deportation—this time to Uganda, a country with no connection to him. U.S. officials have reportedly offered Costa Rica as a destination if he agrees to a guilty plea, but without that, Uganda remains the likely alternative, a move his legal team argues is unconstitutional and coercive. His lawyer described the tactic as the government using “Costa Rica as a carrot and Uganda as a stick.”Abrego has filed a federal lawsuit to prevent deportation without judicial review and is currently protected by a Maryland court order requiring 72-hour notice before any removal to a third country. His legal team is also seeking to dismiss the federal charges, alleging selective and retaliatory prosecution tied to his earlier challenge of the unlawful deportation. A Tennessee federal judge previously found him neither a flight risk nor a public threat, supporting his release. The case continues to spotlight the legal complexities and rights violations emerging under the Trump administration's immigration policies.Wrongly deported migrant Abrego again detained by US immigration officials | ReutersA U.S. federal judge has blocked President Donald Trump's administration from withholding federal funds from over 30 sanctuary cities and counties, including Los Angeles, Boston, Chicago, and Baltimore. The ruling, issued by U.S. District Judge William Orrick, expands a previous injunction from April that protected 16 jurisdictions. These cities had challenged two executive orders signed by Trump earlier in the year, arguing they unlawfully threatened to strip funding unless local authorities cooperated with federal immigration enforcement.Sanctuary jurisdictions typically limit how much local police assist with federal civil immigration arrests. Judge Orrick ruled that the executive orders posed an unconstitutional, coercive threat by conditioning federal funding on compliance with federal immigration preferences. His new order extends protections to additional cities that recently joined the lawsuit. He emphasized that any further actions or executive orders pursuing the same goal are likewise blocked under his injunction.The Trump administration had already appealed the earlier ruling, and the White House has not commented on the latest expansion. Separately, California Governor Gavin Newsom is suing over Trump's deployment of the National Guard to Los Angeles following protests related to federal immigration enforcement.Judge blocks Trump from withholding funds from Los Angeles, other sanctuary cities | ReutersA recent legal dispute between Apple and medical device maker Masimo is testing the boundaries of U.S. Customs and Border Protection's (CBP) authority in enforcing patent-related import bans. The case began when CBP seized five Apple Watches in Chicago due to an International Trade Commission (ITC) exclusion order, issued after Masimo successfully argued that Apple's blood-oxygen sensor infringed its patents. However, CBP later approved Apple's software workaround—which shifts blood-oxygen processing to a paired iPhone—without notifying Masimo, prompting the company to sue.Masimo argues CBP overstepped its enforcement role by effectively ruling on a patent dispute without an adversarial process, thereby undermining the ITC's authority. The lawsuit claims the workaround still infringes under the "doctrine of equivalents," which treats minor design changes as infringing if they achieve substantially the same result. Legal experts note that CBP is not equipped to handle complex questions of indirect or contributory infringement, which could occur when a product only violates a patent when used in combination with another device.The case raises due process concerns, especially as CBP's later ruling was issued ex parte—without Masimo's input—despite an earlier inter partes process. Legal observers see this as part of a larger structural flaw in how CBP and the ITC coordinate enforcement of exclusion orders. The ITC has acknowledged the lawsuit and may intervene, signaling that the dispute could influence broader agency practices. If successful, Masimo could seek enforcement penalties from the ITC, potentially up to $100,000 per day. This litigation follows a rare legal path similar to a 2013 Microsoft case against CBP that ended in settlement.Apple Watch Import Ban Work-Around Suit Tests Customs' IP Role This is a public episode. 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In this episode of The PA Is In, Tracy Bingaman breaks down six surprising and game-changing features of Sermo, a clinician-only community designed specifically for APPs (PAs and NPs). From building real connections across the globe, to earning thousands through surveys, to engaging in raw and validating discussions with peers—you'll hear exactly how Sermo is offering more than just another networking app. Tune in to find out how it supports collaboration, connection, learning, and even cash flow for busy clinicians like you.JOIN SERMO & EARN $20 https://app.sermo.com:443/?sermoref=39d97a2c-f699-4f8b-b2f9-1eb131e18c75&utm_campaign=tell-a-friend SPONSORS

In This Episode Delivering excellent customer experiences often looks simple from the outside—but the reality is far more complex. In this episode of Systems Simplified, host Adi Klevit welcomes back Ty Givens to discuss how systems, processes, and training reshape the world of customer support. Ty introduces her LOOP methodology (Learn, Observe, Own, Prove), designed to help leaders absorb knowledge in plain language, see real-world examples, apply concepts directly to their environment, and leave with actionable playbooks. This approach eliminates imposter syndrome and enables managers to lead confidently with practical, usable systems. Adi and Ty also explore the role of data and metrics in shaping customer success. From CSAT and NPS to cost per contact, Ty explains how businesses can build meaningful dashboards that tell a story about their customer experience. The discussion closes with an in-depth look at AI: its opportunities, its risks, and why clearly documented processes are essential before implementation.  

Most people think iron is only a concern if they're deficient, but too much iron can be just as dangerous. In this episode, I sit down with Dr. Christy Sutton, a leading figure in the study of iron imbalances, to explore the often-overlooked health epidemic of unrecognized iron overload. Anchored around her book, The Iron Curse, we discuss why outdated laboratory ranges often fail to detect these imbalances and why recognizing them is so crucial for long-term health. From there, we dive into the intricacies of iron metabolism and the need for updated functional health ranges tailored to healthy populations. Dr. Sutton explains how imbalances can signal underlying health problems and highlights the value of functional lab testing in catching issues conventional methods often miss. We also explore the role of genetic testing—especially for hereditary hemochromatosis—and how genetics and environmental factors work together to influence iron levels. Key Takeaways: Iron Imbalance Epidemic: Iron imbalances, particularly overload, are often underdiagnosed due to outdated lab ranges and misconceptions, representing a silent health epidemic. Functional vs. Conventional Ranges: Functional health ranges, as opposed to traditional lab ranges based on sick populations, are crucial for accurate diagnosis of iron-related health conditions. Importance of Genetic Testing: Genetic factors (hemochromatosis genes) play a significant role in iron overload, necessitating comprehensive testing beyond typical lab work. Dietary and Lifestyle Influences: Both high and low iron levels are influenced by diet, lifestyle, and, importantly, how iron interacts with other nutrients and lifestyle factors like exercise. Gender and Iron Requirements: Iron needs differ significantly by sex and life stages, with menstrual and post-menopausal women, as well as men, needing tailored iron management strategies. More About Dr. Christy Sutton, D.C.: Dr. Christy Sutton is interested in asking why health problems happen and finding the safest and least problematic solutions. Her work takes a deep and meaningful dive into genomics, labs testing and creating a personalized health plan. Her focus on finding and avoiding health landmines early stems from her personal experience with Crohn's and celiac disease plus her husband's experience with high iron, hemochromatosis, and a pituitary tumor that likely was associated with having undiagnosed hemochromatosis. Website Instagram Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

Youth suicide has become a national crisis, with devastating impacts on families, communities and health care systems. As one of the leading causes of death among adolescents, suicide presents a critical challenge for health care providers. In this third episode of the AANP Adolescent Podcast Series, hosts Dr. Jessica Peck and Ashley Hodges explore the growing prevalence of youth suicide, associated risk factors, warning signs and the essential role of nurse practitioners (NPs) in early identification, intervention and prevention. Through clinical insight, real-world experiences and practical tools, providers are equipped to navigate these complex conversations, reduce stigma and connect at-risk youth with life-saving care.--- Key Points: Suicide is the second leading cause of death among individuals aged 10–24. Risk factors include previous suicide attempts, affective disorders (especially major depressive disorder), substance abuse, bullying, access to lethal means and social isolation. Girls attempt suicide more often, but boys typically use more lethal methods (such as firearms). Situational triggers, such as online sextortion or bullying, can prompt impulsive suicide attempts with little warning. Warning signs include changes in sleep, appetite, hygiene, mood, social withdrawal, giving away possessions and expressions of hopelessness. Non-suicidal self-injury (e.g., cutting, burning) is a strong predictor of future suicide attempts. Evidence-based screening tools include the ASQ (Ask Suicide-Screening Questions), PHQ-9A, Columbia Suicide Severity Rating Scale and the Patient Safety Screener. Creating a safety plan and restricting access to lethal means (e.g., firearms, medications) is essential in prevention. Encouraging emotional literacy and normalizing mental health discussions with teens can foster resilience and trust. Connection, validation and early intervention save lives — NPs play a pivotal role in detection and support. Call to Action for providers and families: Don't ignore warning signs. It's okay to ask directly about suicide. Connection is a powerful protective factor. Invite listeners to share this episode and use their voice for suicide prevention. Encourage listeners to check out the episode notes for resources and links. National Resources: 988 Suicide & Crisis Lifeline Crisis Text Line: Text HOME to 741741 Megan Meier Foundation: https://www.meganmeierfoundation.org/ To claim 1.0 contact hours of continuing education (CE) credit for this program, log in to the CE Center, search for this program by name and complete the post-test and evaluation by entering the participation code that is given after listening to the podcast.

Transforming Healthcare Fundraising: A Revolutionary Approach In this episode of StartUp Health NOW, discover how Rafael Rodeiro, CEO & Founder of Ribon Health, is revolutionizing nonprofit healthcare fundraising through an innovative platform that's changing the game. From a modest start in Brasilia to developing a groundbreaking "reverse matching gifts" system, Rafael's journey showcases the power of reimagining traditional giving methods. The episode explores how Ribon's unique approach provides free donation tickets to individuals, removing financial barriers and fostering a natural sense of generosity. This innovative system not only transforms how people give but also creates lasting engagement within healthcare communities. Rafael also shares his personal growth story and his experience as a member of the StartUp Health community, including how he improved his pitch from a 6.5 NPS score to an impressive 9.5 through persistence and continuous refinement. His StartUp Health membership evolved from initial skepticism to valuable partnerships, demonstrating the importance of community support in healthcare innovation. Key Highlights Include: The concept of "reverse matching gifts" allows donors to engage with health projects without the pressure of traditional fundraising, making giving more joyful and accessible.   Building long-term relationships with donors can create a positive cycle of giving, enhancing community engagement and fostering a culture of altruism.   Community feedback and training can lead to significant improvements, as demonstrated by Rafael's pitch journey and collaborations. Ready to be inspired by a fresh perspective on healthcare fundraising and entrepreneurial resilience? Tune in to hear how one founder's vision is reshaping the future of giving in healthcare.   Are you ready to tell YOUR story? Members of our Health Moonshot Communities are leading startups with breakthrough technology-driven solutions for the world's biggest health challenges. Exposure in StartUp Health Media to our global audience of investors and partners – including our podcast, newsletters, magazine, and YouTube channel – is a benefit of our Health Moonshot PRO Membership. To schedule a call and see if you qualify to join and increase brand awareness through our multi-media storytelling efforts, submit our three-minute application. If you're mission-driven, collaborative, and ready to contribute as much as you gain, you might be the perfect fit. » Learn more and apply today. Want more content like this? Sign up for StartUp Health Insider™ to get funding insights, news, and special updates delivered to your inbox.

We're watching a massive shift in healthcare right now — one that's flipping the traditional provider model on its head.Providers everywhere are rebranding themselves as coaches.Not just in fitness. Not just in wellness. We're talking physical therapists, NPs, chiropractors, and med spa owners stepping out from behind the “provider” title and into a whole new way of serving.In Episode 182 of The PelviBiz Podcast, we're breaking down what's driving this movement — and how you can position yourself to thrive in it.This episode is for the healthcare entrepreneur who:Feels burned out or boxed in by the traditional modelWants more freedom and flexibility in how they workIs ready to serve at a higher level without the system holding them backWe're talking:⚡ The hidden forces fueling the provider-to-coach movement⚡ How this shift is creating new income streams and lifestyle freedom⚡ The biggest mistakes to avoid when making the transition

In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast's evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new expert contributors — Dr. Morgan Ward, a consumer psychologist, and Ben Shaw, a brand strategist — to bring fresh perspectives on customer behavior, brand experience, and the future of CX. Together, the four hosts discuss the state of customer experience today, particularly in light of the stagnant growth in the American Customer Satisfaction Index over the past three decades. They debate metrics versus meaning, the enduring value of physical retail, and the coming wave of non-visual AI-driven brand interactions. The episode sets the stage for a broader, more dynamic take on what it means to truly understand and serve customers in the modern age. Quote of the Episode "We're using metrics that are more relevant to the business than to the person actually experiencing the brand." — Dr. Morgan Ward Key Takeaways Customer satisfaction has plateaued: The American Customer Satisfaction Index has barely moved in 30 years, despite huge investments in CX. This calls into question the effectiveness of current CX strategies. ROI needs to be central: CX professionals must link experience improvements directly to financial returns if they want continued investment. Metrics can be misleading: Overly relying on simplified metrics like NPS can lead organizations astray, especially when they're gamed or don't reflect real consumer emotions. Retail is making a comeback: Resurgence in physical retail's emotional power especially among younger consumers who crave tactile experiences. The future is voice-first: How AI-driven, non-visual brand experiences will redefine customer interaction demanding new forms of design thinking. Dual focus is key: Brands must balance operational improvements today with strategic planning for a fast-approaching future filled with disruptive technologies. Resources Mentioned American Customer Satisfaction Index (ACSI): www.acsi.org — Independent benchmark of customer satisfaction in the U.S. since 1994. About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025  Follow Ryan on LinkedIn. Ben Shaw Ben Shaw is Chief Strategy Officer at MullenLowe UK, having also led strategy at BBH and worked client-side with fast-growth start-ups Wheely and Unmind. He's passionate about how brands can challenge culture convention and create ideas people want to spend time with, working on brands like Audi, Google and Burger King.  Beyond advertising, Ben champions mental health awareness and rare disease research, drawing on both personal experience and professional curiosity. Follow Ben Shaw Morgan Ward Morgan Ward, Ph.D. is a marketing scholar and former professor at Emory University and Southern Methodist University, with over two decades of expertise in consumer behavior and branding. She's worked with clients ranging from start-ups to global brands, helping them translate behavioral science into strategies that resonate in culture and drive growth. Her academic research explores status, symbolism, and the psychology of consumption, and she has served as an expert witness in federal trademark and trade dress cases. Beyond her academic and consulting work, Morgan is fascinated by how cultural shifts shape what people desire, and how brands can both reflect and influence those desires. Follow Morgan on LinkedIn Subscribe & Follow Apple Podcasts Spotify  

In this eye-opening episode, I sit down with Dr. Felice Gersh, one of the foremost voices in functional medicine and women's health, to tackle one of the most misunderstood phases of life—menopause. Together, we unpack the real physiological changes women face during this transition, and the often-overlooked health risks that come with it. This isn't just about “hot flashes”—we're talking sleep disruption, cardiovascular risk, insulin resistance, and the metabolic shifts that can alter a woman's long-term health trajectory. Dr. Gersh pulls back the curtain on estradiol, reframing it as a life hormone—not simply a “sex hormone.” We explore why its decline affects nearly every system in the body, and how lifestyle strategies, functional medicine insights, and targeted interventions can help women not just survive menopause, but thrive through it. Whether you're in the midst of this change or helping patients navigate it, this conversation delivers the clarity, science, and hope you need to take control of health during this critical stage of life.Key Takeaways: Hormonal Shift: Menopause leads to a decline in estradiol produced by ovaries, affecting every organ system and increasing health condition risks, including cardiovascular diseases and metabolic disorders. Holistic Understanding: Dr. Gersh advocates for a comprehensive understanding of hormones in menopause, emphasizing the necessity of a proactive rather than reactive treatment approach. Testing and Diagnosis: She outlines important blood tests and diagnostic markers, such as day 3 FSH, thyroid function, inflammatory markers, and lipid profiles to better navigate menopause management. Lifestyle Interventions: Key lifestyle changes, including diet rich in plants, exercise, and stress management, are essential in promoting well-being during and beyond menopause. Functional Medicine Approach: Understanding the interconnectedness of bodily systems and the foundational role of lifestyle and hormonal therapy in women's health is crucial. More About Dr. Felice Gersh: Felice Gersh, M.D. is a multi-award winning physician with dual board certifications in OB-GYN and Integrative Medicine. She is the founder and director of the Integrative Medical Group of Irvine, a practice that provides comprehensive health care for women by combining the best evidence-based therapies from conventional, naturopathic, and holistic medicine. For 12 years, she taught obstetrics and gynecology at Keck USC School of Medicine as an Assistant Clinical Professor, and she now serves as an Affiliate Faculty Member at the Fellowship in Integrative Medicine through the University of Arizona School of Medicine. Felice is a prolific writer and lecturer who speaks globally on women's health and regularly publishes in peer-reviewed medical journals. She is the bestselling author of the PCOS SOS series and her latest book, Menopause: 50 Things You Need to Know. Her research focuses on women's hormones, metabolism, aging, and menopause. Whether she's mentoring medical students, writing groundbreaking books and medical articles, or guiding her patients, Dr. Gersh's mission remains constant: Empower women to thrive in harmony with their bodies and their health. Website Instagram Facebook Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more!

Yosemite National Park is famous for its granite cliffs, thundering waterfalls, and breathtaking valleys, but over the years, more than 30 people have vanished here without explanation. Today we'll share the stories of a few who went into the park but never returned.Support us on Patreon for as little as $1 a month, with benefits starting at the $3 tier!Follow us on Instagram at offthetrailspodcastFollow us on Facebook at Off the Trails PodcastIf you have your own outdoor misadventure (or adventure) story that you'd like us to include in a listener episode, send it to us at offthetrailspodcast@gmail.com  Please take a moment to rate and review our show, and a big thanks if you already have!Episode Sources:Historic Mysteries, Strange Outdoors, NPS, The Travel, Medium, Charley Project_1, NPS Yosemite, Charley Project_2, Vanished **We do our own research and try our best to cross-reference reliable sources to present the most accurate information we can. Please reach out to us if you believe we have mispresented any information during this episode, and we will be happy to correct ourselves in a future episode.

At Success NP, we create digital clinical guides to help NPs in clinical practice. This week, we want to help you sharpen your clinical skills with an interesting case where a patient returns from overseas with fever, fatigue, and a few subtle exam clues. Could it be something more than a viral illness? In this nurse practitioner case study, we break down post-travel fever differentials, key assessment questions, and the red flags every NP should recognize. See if you can solve the case before we reveal the diagnosis.Check out Picmonic: https://www.picmonic.comCheck out our eBooks designed specifically for NP students navigating the clinical setting!⁠⁠⁠ ⁠⁠⁠⁠⁠https://bit.ly/SuccessNPebook⁠⁠⁠⁠Follow us on instagram:⁠ ⁠⁠ ⁠@thesuccesnp⁠⁠⁠⁠Go to our website⁠ ⁠⁠www.successnps.com⁠⁠

Is nature nonpartisan? Earlier this year we had an interview with Dr. Caleb Scoville from Tufts University, who received an Andrew Carnegie fellowship to explore whether environmental issues are highly partisan. It can certainly seem that here in America just about everything is partisan these days, but is nature partisan?  As another of our guests pointed out, those who enjoy going out into nature come in all political flavors. That said, our guest today is Benji Backer, the driver behind the Nature is Nonpartisan campaign to get the American public – all of us – to convince the decision makers in Washington that the environment is too important to be a partisan issue.

September 17th, 2024 a young adventurer embarked on a solo seven-day trek through rugged, isolated terrain fraught with grizzlies, sudden storms, and treacherous cliffs. Amid fog, sleet, and howling winds, he reached the summit of Eagle Peak, leaving a chilling note about his ordeal before vanishing without a trace. Join us this week as we investigate the disappearance of Austin King-Henke in Yellowstone National Park.Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownHelicopter Support for Austin King Search - Go Fund MeCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Cody Board, Nicole Clute, Mikes Mom, Dhani Calazza, Traci Carnoali, & Kate Kubiak.Get 35% of all orders at The Hiker's Cache, the official store of Locations Unknown, by becoming a member on Patreon!Want to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

In this solo episode, Justin breaks down the crucial difference between being a true entrepreneur and simply being a self-employed nurse practitioner. Too many NPs start businesses that end up owning them, trading time for money with no end in sight. Justin dives into how to build a business that actually works for you, not one that drains your time, energy, and freedom. Learn how to think like an entrepreneur, calculate the return on both your money and your time, and why reinvesting strategically is key to long-term success and autonomy.If your goal is time freedom, not just income, this episode is your blueprint.

In the latest episode of the Academic Arsenal series, host Lt. Cmdr. Colleen Wilmington talks with two NPS students graduating through the Bowman Scholarship program for high-performing U.S. Naval Academy graduates pursuing assignments in the nuclear Navy.

In this episode, I sit down with Dr. Ben Weitz, a chiropractor with nearly four decades of experience and a deep-rooted passion for functional medicine. After suffering a serious bone injury on Halloween 2023, Dr. Weitz turned his own recovery into a masterclass in functional healing—skipping surgery and injections in favor of peptides, targeted supplementation, and upstream thinking. This isn't theory—it's application. We unpack what worked, what didn't, and why root-cause resolution still matters most. We dive into key healing tools like Forteo, collagen, and vitamin D3 + K2, while also covering deeper concepts like mTOR, longevity science, and why chiropractors often lead the way in integrative care. It's a powerful reminder that movement dysfunction, not just aging, is the true driver of poor health—and that healing starts when you treat the system, not just the symptom. Key Takeaways: Functional Medicine's Role in Healing: Dr. Ben Weitz utilized a functional medicine approach, including advanced supplements and anabolic compounds, to address a severe femur fracture. Integration in Medicine: The conversation highlights the importance of integrating functional medicine with conventional treatment strategies for optimal health outcomes. Focus on Longevity: Contrary to mainstream views, the discussion embraces a balanced approach to mTOR regulation, emphasizing muscle maintenance for longevity. Importance of Quality Nutrition: Dr. Weitz emphasizes the necessity of clean, quality supplements and a balanced diet rich in colorful vegetables, quality protein, and healthy fats. Exercise as a Health Pillar: The episode stresses the vital role of regular physical activity, particularly resistance training, for maintaining bone density and overall longevity. More About Dr. Ben Weitz: Dr. Ben Weitz is a Los Angeles-based sports chiropractor and functional medicine practitioner with over 35 years of clinical experience. He is the founder of Weitz Sports Chiropractic and Nutrition, where he helps patients address chronic pain and optimize long-term health through an integrative, root-cause approach. Dr. Weitz is also the host of the Rational Wellness podcast, where he interviews top experts in health and medicine, diving deep into topics like gut health, hormone balance, and longevity strategies. His passion lies in bridging chiropractic care with evidence-based functional medicine to support healing, performance, and preventive wellness. Website Instagram Facebook Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile

Show Notes1. Episode HighlightsRebecca Dillard outlines her team's multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn't a flash in the pan—it's a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn't just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked a painful truth: Members no longer saw it as customer-centric. The organization believed its cooperative structure guaranteed loyalty—until low NPS scores and rising member churn showed otherwise. Mathieu Staniulis and Séverine Clairet recount how Desjardins confronted its own mythology, restructured governance, and began treating feedback as a system, not a score. Desjardins' wake-up call came in the early 2010s. Despite its co-op status, members said the experience felt disjointed. Branches operated as near-independent entities. “It was really difficult to see the full scope of our company because we were presenting ourselves as different companies,” says Mathieu. CEO Guy Cormier led a bold move: unifying the 17 siloed organizations within Desjardins under a single governance structure. But structure alone wasn't enough. Internally, CX, risk, and profit still pulled in different directions. As Mathieu puts it,  “People in charge of customer experience only talk about customer experience and NPS. People in P&L ownership talk about their performance—their bottom line. How can they improve their performance, especially on the financial metrics? And then you have the risk people trying to manage risk and deal with regulators always bringing new regulations, especially in the financial industry. And I believe we have to find a way to work together to balance customer experience, efficiency or financial metrics, and risk management.” The challenge became about integrating those forces to make balanced, member-first decisions—without sacrificing performance. Now Desjardins faces a new frontier: recreating intimacy in a digital world. Transactions moved online. But financial advice—the core of trust and loyalty—remains unsolved. The question, Mathieu says, is urgent and unanswered: “How do we bring advice into a digital world?” Guests: Mathieu Staniulis, Vice President, Products, Solutions & Digital, and Chief Transformation Officer | Séverine Clairet, Vice President Customer Experience & Marketing Strategy, Desjardins Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics 00:01 – A logout button reveals blind spots in member experience 00:04 – Desjardins' founding story: community aid in a kitchen 00:06 – “Member-owned” in theory vs. practice across 17 silos 00:08 – How Guy Cormier unified Desjardins under one governance model 00:09 – Why NPS lagged despite a strong co-op identity 00:12 – “The S means system”: transforming how feedback drives action 00:15 – Balancing CX, P&L, and risk without silos 00:18 – The call center debate: cost now vs. loyalty later 00:20 – Journey teams as a model for cross-functional accountability 00:21 – Digital did the easy part, so what comes next? 00:22 – Can “digital” be intimate? The next frontier for co-ops Notable Quotes [15:00] ​​ “It was really difficult to see the full scope of our company because we were presenting ourselves as different companies. … We had to pivot from working together, but in silos.”  [16:00] “We believe we're member-focused, but we were lagging in NPS. We were also losing membership, so we had to pivot and change all of that, changing the way we look internally at our performance, raising NPS as the top KPI for our company.” [16:00] “That's the equation of NPS. Buying more, referring more, and staying longer mean more profitability. For P&L, it means better risk management, because there's a tendency to lower your risk when you have loyal customers with you. So you have to bring that all together.” [17:00]  “We were very proud of Desjardins, especially in the Quebec market. In some lines of products, we have almost 40% market share. You will see a branch of Desjardins in every town. It's deep in our roots.” Additional Resources Read Bain's case study, From Laggard to Leader: Desjardins Evolves Member Centricity for the Digital Age: https://www.bain.com/client-results/from-laggard-to-leader-desjardins-evolves-member-centricity-for-the-digital-age/

Ep. 255Analysts Jake Hawkridge and Roger Entner discuss the remaining Q3 earnings from cable giants Charter and Comcast.00:00 Episode intro 00:55 Charter earnings overview 03:49 Cable's subscriber issues 05:27 Comcast earnings overview 06:17 Streaming is flat overall 08:41 Comcast's pricing remains problematic 10:15 Business customers are disappearing 13:11 Fiber as a potential vacation home solution 13:44 Episode wrap-upTags:telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Jake Hawkridge, Roger Entner, Charter, Comcast, Cox, earnings, net adds, FWA, fiber, cable, RDOF, T-Mobile, NPS, Verizon, churn, Peacock, streaming, AT&T

El Camino Real de Los Tejas is a network of trails that connected Spanish missions, settlements, and military outposts from Mexico through Texas and into Louisiana. Now a national historic trail, this road played a crucial role in the Spanish colonization of the region in the late 1600s. It served as a vital route for communication, trade, and military movement.  Over time, that trail facilitated cultural exchange and interaction between Spanish settlers, indigenous peoples, and later, Anglo-American pioneers. The 2500 mile route is marked by numerous historical sites, including mission ruins, forts, and early settlements. It provides a tangible link to the colonial past and the diverse communities that shaped Texas and the broader Southwest.  The Traveler's Lynn Riddick takes a stroll along the trail with expert Steven Gonzales, who shares his knowledge about the significance of the trail and the American historical narrative. 

You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and implementation of Customer Experience. This week, we are exploring how this was achieved with Kamron Kunce, VP of Marketing & Customer Experience at RJ Young. https://www.rjyoung.com/ RJ Young has been in business for over 70 years and boasts a world-class NPS score of 90+ — no small feat in today's hypercompetitive market. Kamron shares how they've transformed their Customer Experience, navigated organisational silos, and are thoughtfully introducing AI into their processes — without losing that all-important human touch. If you're wrestling with legacy systems, struggling to turn CX theory into practice, or figuring out how to scale with AI without alienating customers,  this episode is packed with practical tips you can take away today. And, if you're a regular listener, you'll know this one plays right into one of Ryan's and my favourite themes: breaking down those silos! Best Quote From the Episode “Customer Experience is everyone's responsibility. It's not just about Customer Service — it's about aligning the whole organisation around delivering value at every touchpoint.” — Kamron Kunce, RJ Young Key Takeaways ✅ CX must be a core business strategy, not a bolt-on function of Customer Service. RJ Young's “Make It Right Guarantee” puts this principle front and centre. ✅ Map your Customer Journey — and revisit it regularly. Quarterly and annual reviews keep RJ Young's CX aligned to ever-evolving customer expectations. ✅ Break down silos with transparency. Weekly cross-functional updates and quarterly company-wide video broadcasts ensure alignment across 700 employees and 9 states. ✅ Cross-functional collaboration is critical. Everyone, including Finance and HR, plays a role in the Customer Experience. ✅ Thoughtful use of AI is the future. RJ Young is leveraging AI to improve backend data insights and operational efficiency, without removing the human element that drives loyalty. ✅ CX + Culture go hand in hand. Embedding CX into your company culture is essential for sustainable success. Resources Mentioned RJ Young: https://www.rjyoung.com/  Kamron Kunce: https://www.linkedin.com/in/kamronkunce/ About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025    Follow Ryan on LinkedIn.   Subscribe & Follow   Apple Podcasts Spotify

Join us for a continuation of our conversation with perfusionist Jordan Brimhall and Brandon Lowe, RRT, NPS, lead ECMO specialist at Emory in Atlanta. We discuss multidisciplinary collaboration in pediatric ECMO programs. Hosts: Deanna Todd Tzanetos, MD, MSCI (Norton Children's/UofL) and Chris Knoll, MD (Phoenix Children's). Guests Jordan Brimhall MS, CPP, FPP (Phoenix Children's) Brandon Lowe, RRT, NPS (Emory) Editing/Production (Deanna Todd Tzanetos, MD, MSCI)

HUMANS REQUIRED: CRITICAL MOMENTS IN THE HIRING PROCESS   How many times have we heard the comforting phrase 'but recruitment will always need the human touch'?   Intuitively, I believe this is true at least for non-volume, permanent hiring but but do we really understand why, when, who and how? We probably need to find out because if we rely on comforting homilies, we might find the CFO won't quite get it ;-)   - Why do we think the 'human touch' matters? - When we think about the human touch, what scenarios come immediately to mind? - AI / Automation has proven to improve CX in many cases, so is the case being made that more AI / Automation should mean further improvements in CX? - Does the source of the candidate matter when thinking about the 'human touch' - When do we think are the most important moments in the hiring funnel for the human beings to be involved? - Can sometimes 'more human' make things worse? - What does it look like when we have the perfect blend of AI driven efficiency and human delivered empathy? - Do we need to quantify the human touch? If so how does that connect with OKR / KPI's? - What do we - as humans - need from a recruitment experience?   All this and more with Jean-Marie Caillaud, Founder (WorkMeTender), Carrie Brophy, Senior Director Talent Acquisition (Marriott International) & Mark Kunaseelan, Head of Resourcing (University of Arts, London)   We are on Friday 1st August, 2pm BST / 9ET - follow the channel here (recommended) and save your spot for this demo by clicking on the green button.     Ep321 is sponsored by our friends Willo   Recruiting for high-volume positions in a global, diverse workforce is increasingly challenging, especially when relying on traditional methods and the limitations of written CVs. Managing thousands of applications manually is not only exhausting and inefficient, it can also prevent you from finding the top talent your organization needs to thrive.   Enter Willo. The award-winning team is transforming the hiring process with a dynamic candidate screening solution that users love, backed by an NPS score to prove it!   Their web-based, human-centric platform enables candidates to record responses to a predefined set of questions at their convenience. With over 5,000 secure integrations, Willo makes it easy to supercharge your recruitment process, reduce bias, and support diversity, equity, and inclusion goals—all while helping you tap into a larger, more exciting pool of global candidates.   Book a demo at willo.video this month to get 10% off—just use the coupon code "brainfood”. That's W-i-l-l-o dot video.

This Study Could Change How We Diagnose  Hypertension. Dr. Siobhan Deshauer will review several problems with measuring blood pressure in the doctor's office.Welcome to the Hypertension Resistant to Treatment Podcast! Initially, our goal was to empower individuals to effectively manage their blood pressure with the help of healthcare professionals. However, our focus has evolved to prioritize supporting healthcare providers, particularly nurse practitioners (NPs), recognizing their crucial role in patient outcomes.  We emphasize the importance of equipping healthcare providers with the necessary tools and knowledge to help patients achieve reasonable blood pressure control. Thank you for joining us on this journey toward improved hypertension management. This podcast offers a mixture of informative and inspirational content.The Hypertension Resistant to Treatment podcast is hosted by Dr. Tonya Breaux-Shropshire, PhD, DNP, MPH, FNP-C. Of note, according to the AACN, fewer than 1% of U.S. nurses hold a doctoral degree, with most having a DNP rather than a PhD. This highlights the rarity of both degrees, though DNPs are significantly more common than PhDs.Send us a text Support the showSupport the podcast by subscribing using this link: click here. We appreciate your support, thank you! Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education, and research.Royalty-free music: Turn on My Swag 2 Epidemic Sound****Disclaimer: This podcast is not medical advice. Consult your healthcare provider for medical advice. All views and statements in this podcast are those of the host, guest, and speakers.The views and opinions expressed on this podcast are my own and do not represent the official position or policies of my employer or any affiliated organization. Any information shared here is intended for educational and informational purposes only, based on my personal expertise and research.

In this powerful episode, I sit down with someone who truly embodies grit, discipline, and the underdog advantage. From catching passes alongside Joe Montana to lining up against legends like Deion Sanders, JJ Birden's journey isn't just about athleticism—it's about mindset. What stood out most to me is how JJ turned obstacles into stepping stones. Despite being overlooked early on, he made it to the NFL through sheer determination and a no-excuses mentality. His stories from the field are more than just entertaining—they're lessons in perseverance, strategic thinking, and personal accountability. But his journey didn't stop when he left the game. JJ shares how he applied the same principles to entrepreneurship, launching his brand Beat the Coverage—a six-step framework for recognizing opportunity and winning in life. He breaks it all down in this episode, along with the health and wellness habits that keep him sharp and performing at his best today. This isn't just a highlight reel—it's a masterclass in resilience. If you've ever felt like the odds were stacked against you, this conversation is your playbook for rising above it. Key Takeaways: Resilience & Mindset: JJ Birden emphasizes the power of resilience and a strong mindset in overcoming barriers and achieving goals against the odds. Transition from Sports to Entrepreneurship: Birden discusses his career shift, leveraging his football experiences to motivate and guide others in their personal and professional journeys. "Beat the Coverage" Framework: JJ introduces a six-step framework designed to spot and exploit opportunities in life's challenges, aligning with his personal narrative. Health and Wellness Commitment: Maintaining a healthy lifestyle is crucial to Birden, who shares practical tips and routines that contribute to his well-being at age sixty. Family First: Birden and his wife made a significant impact on their family by adopting his five nieces and nephews, expanding their household from five to ten, showing immense dedication and love. More About JJ Birden: Born June 16, 1965, in Portland, Oregon, JJ's athletic prowess earned him a track scholarship to the University of Oregon. He walked on to the football team and later excelled in both football and track & field In the 1988 NFL Draft, JJ was selected in the 8th round by the Cleveland Browns and went on to play nine seasons as a wide receiver, surpassing the average NFL career length of under two years Despite standing just 5'10" and weighing 157 lbs, he defied the odds, overcoming injuries and even being turned down by four teams in five days to establish himself as a key player with the Browns, Chiefs, Falcons, and a stint with the Cowboys After retiring, JJ didn't slow down. He became a successful entrepreneur in the health and wellness space, distributing Isagenix products and building multiple ventures. He also spent years preparing for life after football, serving as a track coach, raising funds, investing, and coaching youth, then launched a career as a motivational speaker and performance coach JJ's signature speak­ing style blends stories from his NFL experience, playing two seasons with Hall‑of‑Famer Joe Montana, with clear, actionable strategies designed to help audiences in business and life "seize their opportunities" bestselling book, When Opportunity Knocks: 8 Surefire Ways to Take Advantage!, captures the principles he lives by, and teaches others to follow He and his college sweetheart, Raina, have been married over 35 years and live in the Phoenix area, raising three children and five nieces and nephews under their roof. Through his speaking, coaching, and writing, JJ inspires people everywhere to embrace their underdog spirit, push past limitations, and take bold steps toward their full potential. Website Instagram Facebook Connect with me! Website Instagram Facebook YouTube This episode is sponsored by Professional Co-op®, where clinicians gain exceptional access to industry-leading lab services without the hefty price tag—since 2001, they've been redefining what efficient, patient-focused support looks like. Imagine no hidden fees, no minimums, and only paying for completed tests. Experience lab services that not only meet but also exceed your expectations. Join the co-op trusted by countless licensed clinicians nationwide. Visit www.professionalco-op.com to learn more! This episode is also made possible by Functional Medicine University. FMU is a fully online, self-paced training program in functional medicine, founded in 2006 by Dr. Ron Grisanti. With students in all 50 U.S. states and 68 countries globally, FMU has become a cornerstone in advanced clinical education for healthcare practitioners. The curriculum is led by Dr. Grisanti, alongside contributions from over 70 distinguished medical experts on FMU's advisory board. Graduates earn the prestigious Certified Functional Medicine Practitioner (CFMP®) credential upon completion. FMU is also a nationally approved provider of continuing education for a wide range of licensed professionals, including MDs, DCs, DOs, NDs, acupuncturists, PAs, NPs, nurses, dietitians, pharmacists, and dentists. Whether you're looking to expand your clinical knowledge or bring a functional approach to your practice, FMU offers the tools, guidance, and certification to help you thrive. Visit www.functionalmedicineuniversity.com to learn more! For over 50 years, NutriDyn has been a leader in functional nutrition, supporting healthcare practitioners with science-based supplements and unparalleled education. Since 1973, they've pioneered practitioner-exclusive formulas backed by rigorous testing and built on the latest research—delivering quality and peace of mind in every bottle. NutriDyn is more than just a supplement provider. They're committed to empowering practitioners through world-class educational resources, including national conferences, workshops, and seminars led by industry thought leaders. From clinical support to dedicated sales reps, NutriDyn offers an integrated approach to help elevate your practice and patient outcomes. Trusted. Transparent. Practitioner-focused. Join NutriDyn's wellness community and discover functional nutrition tailored for you—create your account today to take the first step toward better health: https://nutridyn.com/mprofile

For dermatology NPs and PAs, the influence of private equity investment in the space can have effects on everything from basic supplies used daily in the clinic to compensation and retirement planning. DEF Advisory Council member Kara Gooding, MS, PA-C joins Michelle Sullentrup, CEO of myDermRecruiter, to discuss these issues and more. Plus, David Cohen, MD, MPH, FAAD addresses topical skincare selection amid concerns for contact dermatitis, and Jayme Heim, MSN, FNP-C shares tips on managing families of pediatric patients. Like what you're hearing? Want to learn more about the Dermatology Education Foundation? Explore assets and resources on our website.

What does it take to build a brand that resonates across cultures… not just across markets?   In this special dual-guest episode, Lacey Peace sits down with Nataly Kelly, Chief Marketing Officer at Zappi, and Katherine Melchior Ray, UC Berkeley lecturer and former executive at brands like Nike, Hyatt, and Louis Vuitton. Together, they co-authored the new book Brand Global, Adapt Local: How to Build Brand Value Across Cultures and they're here to share the lessons learned from decades of global brand-building. Nataly and Katherine dive deep into why cultural intelligence is the most under-leveraged skill in modern CX, why brands that ignore cultural context are building in globalization debt, and how something as simple as a melon can repair — or ruin — customer trust. They explain the importance of shared values, the risks of applying the same CX metrics globally (spoiler: NPS doesn't mean the same thing in every country), and how AI is both accelerating and complicating cross-cultural brand connection. From real stories about Kit Kat's flavor strategy in Japan to awkward CX blunders in global grocery stores, this episode is packed with tangible takeaways and perspective shifts for any business looking to scale with humanity and intention. Get your copy of Brand Global, Adapt Local: How to Build Brand Value Across Cultures now!   https://www.amazon.com/Brand-Global-Adapt-Local-Cultures/dp/139861971X Key Moments:   00:00 Do Customer Service Expectations Differ Across Cultures?06:03 Why Cultural Intelligence Is Crucial for Global Business07:04 Co-Authors' Nataly Kelly & Katherine Melchior Ray's Meet cute  15:18 Real-Life Cultural Missteps and Surprising Service Norms24:13 Can AI Replace Cultural Insight? Why Human Context Still Matters34:38 What's at Stake When You Ignore Cultural Differences38:23 Globalization Strategy: Why Flexibility Beats Uniformity39:09 How Cultural Agility Builds Better Customer Experiences40:34 Style Switching & Cultural Intelligence in Leadership42:18 Kit Kat's Local Flavors & HubSpot's Global CX51:01 How Tech Adoption Varies by Country (And Why It Matters)55:12 Daily Habits That Boost Strategic Thinking & Creativity01:00:24 How AI Is Changing Global Marketing and Customer Experience01:15:46 Final Leadership Lessons on Trust, Culture & Global Growth –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Most gym owners start with a fitness passion, instead Sheetal started with a tech background and a  structured business plan, and it worked. He built three Club Pilates studios that together do over $100K/month with 50% profit margins and scaled without him onsite. In this episode, you'll hear how he built the system, sold the portfolio, and walked away with a multi-seven-figure exit. We break down the real numbers behind his sale, how “add-backs” boosted his valuation, why clean P&Ls attract better buyers, and how NPS helped him grow without ads. Whether you're building for freedom, scale, or a future exit, Sheetal's approach proves you don't need to be a fitness expert to run a wildly successful studio, you just need to think like a business owner and implement the right systems.      Chapters (00:00) Introduction (07:05) Scaling to A $100K/Month Portfolio   (11:10) Why Great Product Is the Best Marketing  (15:55) Using NPS and Online Reviews to Drive Growth   (23:12) Health Scare & When He Started Thinking About Selling  (27:24) Preparing for Exit: Financials, Add-Backs, Clean P&Ls    (36:01) Valuation Multiples: Portfolio Size & Profit Matter   (42:50) The Value Of Using A Broker vs. DIY Sale   (48:17) Why Future Gyms Must Adapt   Ready to GROW your GYM? Schedule a free call to learn how we can help: https://loudrumor.com/discover Get Mike's Book... The Standard Is You: The Gym Employee's Guide to Winning in Work, Life, and Leadership: https://a.co/d/atZ70dA More From Loud Rumor Website: https://www.loudrumor.com/ Instagram: https://www.instagram.com/loudrumor LinkedIn: http://www.linkedin.com/company/loud-rumor Facebook: https://www.facebook.com/boom.loudrumor Twitter: https://twitter.com/LoudRumor

Customer experience pros often face a common challenge: robust metrics like NPS or CSAT fall flat outside the CX team. Why? Because other departments don't see how those numbers connect to their goals.This episode explores how to bridge that gap by translating CX data into the language of IT, Operations, and Finance. It's not about dumbing down the data. It's about building context. When CX metrics highlight inefficiencies or opportunities for cross-functional wins, they become powerful tools for collaboration.You'll hear how to align CX insights with departmental priorities so the data speaks to what each team cares about most. We also explore using behavioral and operational data, like service calls, churn rates, or purchase frequency, to demonstrate real business impact. Plus, we introduce the Customer Experience Success Blueprint, a framework designed to help CX initiatives integrate seamlessly with broader organizational goals.Want your CX initiatives to gain real traction? Start by making the metrics matter to everyone.Resources Mentioned:CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbookCX Success Statement Workbook -- https://bit.ly/cx-success-workbookExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Ever wondered how a full-time acute care NP launched her own hormone and weight loss clinic without quitting her W2 job or taking out a loan? In this episode, we sit down with Bree to talk nurse entrepreneurship, burnout, and building a business as a nurse practitioner. A must-listen for NPs exploring new career paths and multiple income streams.Check out Picmonic: https://www.picmonic.com/Visit Bree's Website: https://www.breenp.com/Find Bree on Instagram: https://www.instagram.com/brianajuskowiak/Check out our eBooks designed specifically for NP students navigating the clinical setting!⁠⁠⁠ ⁠⁠⁠⁠⁠https://bit.ly/SuccessNPebook⁠⁠⁠⁠Follow us on instagram:⁠ ⁠⁠ ⁠@thesuccesnp⁠⁠⁠⁠Go to our website⁠ ⁠⁠www.successnps.com⁠

Two women from Italy and the US tell Datshiane Navanayagam about following the movements of growing wolf packs in Yellowstone National Park and the Italian Alps.Elisa Ramassa started work as a park ranger in Italy's Gran Bosco di Salbertrand, near Turin, in 1997. That same year the park recorded the first sightings of a wolf pack. They'd been extinct in the Italian Alps since the 1920s. She's spent the whole of her career tracking the local wolves, observing pack behaviour and family structures, while watching the population re-establish itself. Erin Stahler is a biological science technician and the programme manager for the Yellowstone Wolf Project. Wolves were reintroduced to the park in 1995 and there's now 10 packs making up a steady population of around 100 wolves. She says the wide open spaces of Yellowstone National Park make it a perfect place for studying the fascinating behaviour of wolves.Produced by Jane Thurlow (Image: (L) Elisa Ramassa courtesy Elisa Ramassa. (R) Erin Stahler credit NPS.)

The US Environmental Protection Agency is shutting down its Office of Research and Development, which represents 50 years of independent scientific research. We explain the impact of this federal decision on both EPA employees and science. Also, National Parks are undergoing increased layoffs and funding cuts under the second Trump administration stretching staff short. A former NPS employee speaks out. And Wildfire season is scorching through Canada and a particularly dangerous kind of fire, known as “zombie fire”, can survive through the winter months by smoldering underground. Learn more about your ad choices. Visit megaphone.fm/adchoices

Summer is the height of the visitor season for the National Park Service. Last year, nearly 332 million people visited NPS sites, a record that is likely to be broken this year. That surge in visitors continues despite staff and budget cuts imposed by the Trump administration with no end in sight. Stephanie Sy discussed more with Theresa Pierno of the National Parks Conservation Association. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Paul Berkowitz is the nation's leading authority on the history and evolution of law enforcement in the National Park Service (NPS). He has served as an expert witness in federal court, and as a guest instructor at the Federal Law Enforcement Training Center. He is the author of several books about NPS law enforcement, and continues to write and serve as an instructor and guest speaker at police academies, colleges and universities, and seminars across the country. A recent report by CBS News cites that as federal policies and staffing levels rapidly change in the name of government efficiency, park and historical sites across the United States are in jeopardy of losing out on important federal protections. The National Park System Advisory Board was quietly dissolved in May. Across the entire National Park Service, 13 percent of employees were pushed out since January, a loss of up to 3,000 workers. With nearly $1 billion in budget cuts to the National Park Service proposed for next year, national parks advocates estimate 350 additional historical, cultural or natural sites nationwide are at risk of closing. Add to this dilemma, the fact that park staff was already reduced and overworked before the Trump Administration cuts began. Paul uncovered a fascinating history of crime and crime-fighting in our national parks and forests that goes back over a century. His research and writing have served to debunk many of the popular myths about the “ranger image,” shedding light on the critical law enforcement role that rangers have long played in our national parks and other public lands. Much of this research was first chronicled in his seminal book, U.S. Rangers – the Law of the Land (CAT Publishing, 1991 – 1995).  Paul's career was also distinguished by his role as a whistleblower, reporting, writing, and even testifying before a Congressional subcommittee about government corruption, up to and including illegal bugging activities and cover-up of high-level management misconduct. Some of those events and activities are chronicled in his award-winning book, The Case of the Indian Trader: Billy Malone and the National Park Service Investigation at Hubbell Trading Post (University of New Mexico Press, 2011).* Paul's third book, Legacy of the Yosemite Mafia – the Ranger Image and Noble Cause Corruption in the National Park Service (Trine Day LLC, 2017) draws upon much of his previous research, writing, and personal experience to expose and demonstrate how the failure of the NPS to acknowledge or appreciate its actual history – both good and bad – has undercut credibility, alienating impacted individuals and communities and ultimately impeding the agency in the fulfillment of its statutory mission.   Want to watch: YouTube Meisterkhan Pod (Please Subscribe)

In part two of this two-part episode, Trident Room Podcast hosts Alanna Youngblood and Colleen Wilmington sit down with NPS Dean of Students and SEAL Community Bullfrog U.S. Navy Capt. Eric J. Skalski for a conversation on leading NPS' unique student body, his advice and insights to current and prospective students, and the value of NPS' industry partners for students. Today's podcast may sound familiar to our regular listeners as it will echo themes from METOC Me-talks. We're bringing DOS onto the podcast today to get to know the leader behind the billet, discuss his role at NPS, and given time constraints, his vision for NPS students.

We're out of the office this week putting the finishing touches on the new studio! We'll be back with all-new shows the first week of August. Until then, enjoy a classic from the vault: "Grand Canyon Cold Cases." It's the episode that kicked off our Cold Cases series, and we've cleaned up the audio so it sounds better than ever. (Original air date: 2/17/23)With over 52 million acres, the US National Park system is home to some of the most breathtaking natural features on the planet. Tens of millions enjoy the parks every year.  While most visits end with an amazing memory, many have not.  The official NPS cold case count stands at 29, however, independent researchers estimate between 1100 to 1600 unsolved disappearances originate in our parks.  Join us this week as we begin the mini-series, “National Park Cold Cases”.  Cases covered in this episode; Justin Richardson, Drake Kramer, and Morgan Heimer.     Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkWant to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

So many PAs and NPs are ready to make the transition away from clinical medicine. Whether they are burned out, looking for a change or searching for more leadership roles with a greater impact, healthcare providers are moving to nonclinical roles. My guest today, Laura Sweatman, is a PA who did just that! In today's episode, Laura explains just what exactly an MSL is and what she does on a day to day basis. Laura dives into the nitty gritty of how she made the transition into industry, including the hurdles she overcame to get her first MSL interview. She also lays out the specific skills PAs and NPs use daily in clinic that can be translated and leveraged into an MSL role. Tune in to hear the pros & cons of being an MSL and some tips & tricks on applying and interviewing. Could working in industry as an MSL be the right role for you? This episode will give you lots to contemplate as you consider making a career change. SPONSORS

Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But they made a compromise that many organizations settle on: Rather than enforce one unified approach to customer feedback, they allowed each team to build its own. While this helped with initial adoption and change management, it also led to fragmentation—multiple tools, different methods, no shared truth. And it got worse over time. Real progress ultimately would require centralizing what had become scattered. When Dell's Marc Stein appeared on this podcast in 2018 (episode 129), the company had just completed its EMC merger and launched a chief customer office. The ambition: one integrated Net Promoter System to tie sentiment to economics and put the customer at the center of every decision. But good intentions ran into a harsh reality: Every function was listening to customers, but no one was hearing the same thing.  In this episode, Mike Valanzola, Dell's Senior Director of Voice of Customer and NPS Operations, picks up the story. He explains how misaligned tools, siloed ownership, and governance gaps made customer feedback hard to act on. His team didn't want to tear down what existed. Instead, they brought it together. Through consolidation, centralization, shared standards, and stronger governance, they transformed scattered signals into an enterprise-wide system of action. The turning point came with the Customer Experience Roadmap and Accreditation. The CXRA gave Dell a framework to drive internal accountability and rebuild trust in the system. As Mike describes, cross-functional teams now meet weekly to act on shared signals. Tomorrow's goal? Make every employee a promoter and make every signal actionable. Guest: Mike Valanzola, Senior Director, Voice of Customer and NPS Operations, Dell Technologies Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics 00:01 - Marc Stein's 2018 ambition: a unified CX system 03:50 - Why integration faltered: fragmentation, politics, data overload 06:20 - Mike's mission: centralize tools, enforce governance 10:00 - Transforming custom systems to create shared accountability 13:30 - Early delivery surprises and sentiment gaps 17:10 - Predictive models and operational fixes 21:00 - How Dell built trust in the new NPS engine 27:45 - Weekly action meetings: turning listening into doing 35:30 - Why CXRA certification mattered, internally and externally 40:00 - Reflections on past company decisions Notable Quotes “ We have a robust  partner community that allows us to  expand our scale in terms of the customers that we can  touch. Each and every one of those folks has some things that are important for us to hear.” [8:00]  ”We do—and did—as a company, listen regularly, but we didn't always hear. The reason for that came down to every function across the company, ultimately doing their own listening programs, using their own application, governing how they listened, controlling what they got back, and not sharing it.” [18:00]  ”We had been really in a run-the-business function, really focused on  NPS management, really focused on owning  that measurement for the company. And now, I was proposing a large-scale, end-to-end corporate transformation that was going to require my own team  to think about how we operate, and effectively operate differently.” [28:00] Additional Resources Hear our 2018 podcast with Marc Stein on Dell's original CX ambition, Bringing Net Promoter to Scale Learn more about Bain's MyCX Roadmap & Accreditation

Episode 250: Comcast solved the age-old problem of how to make employee suggestions a powerful, reliable source of value-driving improvements at scale.   Sean McEntire, Comcast's Vice President of Customer Strategy and Operations, explains how the Outer Loop channels every employee elevation—no matter how small—through a disciplined screen, assigns a named owner, and tracks progress in public view. Ninety thousand teammates now feed a single pipeline that forces scattered ideas into accountable hands and verified fixes, solving 7,000 customer pain points so far. A frontline agent's push for an easy‑to‑use, large‑button remote shows the system at work: The idea passed triage in hours, landed on the product team's desk, and shipped nationwide within months—evidence that voices on the floor can reshape the hardware in customers' hands. Once an elevation clears triage, technology, operations, or product leads must respond within set deadlines—accept, reject, or ask for data. Every decision and follow‑up lives on the same dashboard employees use to log ideas, so trust grows with each visible step. As McEntire puts it, “CX is all about transparency. If you're going to be transparent with your customer, you need to be transparent with your teammates.” The result? Faster fixes, rising JD Power and NPS Prism rankings, and a workforce that, 10 years into the transformation, keeps feeding the Outer Loop because they've seen their suggestions become reality. Guest: Sean McEntire, Vice President, Customer Strategy and Operations, Comcast Host: Rob Markey, Partner, Bain & Company Give Us Feedback: Help us improve the podcast (feedback link) Want to get in touch? Send a note to host Rob Markey. Time-Stamped Topics (00:01) Comcast's early days of the Outer Loop (03:00) Why NPS never drifts when the Outer Loop is active (06:00) What it takes to operationalize trust with 90,000 employees (08:30) Large-button remotes and other frontline-sourced Outer Loop ideas (11:00) Inside the elevation system: votes, comments, and Outer Loop visibility (13:00) Why rejecting ideas can build more trust than accepting them (16:00) An industry-wide trust gap and the Outer Loop's role in closing it (18:00) Moving beyond scores to what drives CX progress (20:00) Synthetic feedback, benchmarking, and the new Outer Loop data stack Time-Stamped Notable Quotes  [3:00] “This is our ten-year anniversary of operationalizing NPS within the organization. And we consistently, to this day, listen to both our customers and teammates. We learn from that feedback. […] We act on putting new solutions into the business that improve the lives of our customers and our teammates.” [5:00] “We are approaching our 7,000th resolved NPS elevation. So that's 7,000 net new experiences for both our consumers and teammates. And that's true progress.” [12:00]  “CX is all about transparency. So, if you're going to be transparent with your customer, you need to be transparent with your teammate.” [16:00] “CX never sleeps.” [23:00] “ It's not the score, it's the system. And if people focus on the score, you spend more time trying to explain a few basis points of score change and trying to correlate what may have caused that when it may have nothing to do with that. So it's, the score will be your north star on, ‘Are you making progress?'” Additional Resources Learn more about the NPS® Outer Loop by Bain & Company: https://www.qualtrics.com/marketplace/bain-outerloop/ Listen to our two-part 2018 podcast on the origin of Comcast's NPS journey with Charlie Herrin, Comcast's chief customer experience officer: https://www.netpromotersystem.com/insights/inside-a-cable-giants-net-promoter-turnaround-nps-podcast/ 

Episode 249: When “revenge travel” brought guests roaring back to Four Seasons Hotels, they capped occupancy, turning away guests and revenue. Scott Taber, senior vice president of global hospitality, describes the Four Seasons philosophy: No points, no perks. Just great properties, individual recognition, personal service, and an emphasis on making sure the first five minutes after check-in are spectacular. That belief was put to the test when the world started traveling again and labor gaps persisted at the end of the pandemic. The company had a choice: chase revenue or protect intimacy. It chose intimacy. To avoid overextending staff and diluting the experience, Four Seasons capped occupancy. The organization focused on preserving what Scott calls the “first five”: those opening minutes that define a guest's stay. “People want to see your eyes and your teeth,” he says. They want to be recognized, not processed. That doesn't mean resisting tech. Four Seasons embraced tools that support connection: a CRM “golden record” surfaces each guest's preferences so staff can deliver personal touches at scale. They also rolled out a proprietary 11-platform chat tool that helps staff resolve 80% of requests within 90 seconds. Last year, they set an NPS record.  Culture provides the foundation for the organization's enduring success. Recruiting favors empathy, veterans mentor newcomers, and managers celebrate tiny moments of recognition as fiercely as revenue. With management contracts that stretch a whopping 80 years, Four Seasons plays the long game: culture first. For Four Seasons, the strongest currency isn't points, but people. Guest: Scott Taber, Senior Vice President for Global Hospitality, Four Seasons Hotels Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Topics Covered: 00:04 How occupancy caps protect service under pressure 00:12 No points program means loyalty through recognition 00:20 Salesforce “golden record” and how it personalizes at scale 00:30 The benefits of their chat platform that responds instantly to guests 00:35 Getting culture right, like hiring empathetic staff and having veterans mentor newcomers 00:41 How their 80-year contracts reinforce a culture-first strategy Notable Quotes: 00:02 “It's the service excellence that we want to have in our properties every single day, and making sure that we have the right tools, training, support, structure, to truly bring that to life. And all while creating great jobs and helping to have amazing leaders and supporting them to create great memories and experiences for our guests.” 00:03 “We had a record year last year with our guest experience score, Net Promoter Score.” 00:11 “Our typical management agreement is 80 years. We want to be with this hotel, we want to be with this project, for the long term. It's the vision of Mr. Sharp [Four Seasons' founder] committing himself to the property and us being committed to the property for that period of time. I think there are some pretty good foundational elements to keep us going for a long time to come.” 00:12 “ [Customers] want to be remembered and appreciated for their business. Four Seasons doesn't have a loyalty program. We're a small brand: 133 hotels. So, how do we do that in a way that is thoughtful and that helps our employees to be able to remember our guests in the right way?” 00:25 “We want to hire for attitude and teach the skills. So you are looking for someone who wants to connect with that guest and be in sync with what that guest needs at that moment. And that comes with how we teach and how we coach that behavioral side to engage with the guests—what's important for them in the moment.” Additional Resources: Connect the dots between the present and the past with our Customer Confidential podcast from 2016, Inside the Four Seasons Approach to Five-Star Service Learn more about how Four Seasons was impacted by Covid-19 in our brief: The Power to Change

In part one of this two-part episode, the Trident Room Podcast hosts Alanna Youngblood and Colleen Wilmington sit down with NPS Dean of Students Capt. Eric J. Skalski for a conversation on lessons learned over four decades of service, the importance of educating warfighters, and the challenges and opportunities in serving NPS' diverse, international student community. Today's podcast may sound familiar to our regular listeners as it will echo themes from METOC Me-talks. We're bringing DOS onto the podcast today to get to know the leader behind the billet, discuss his role at NPS, and given time constraints, his vision for NPS students.

MDJ Script/ Top Stories for July 4th Publish Date:  July 4th    Commercial: From the BG AD Group Studio, Welcome to the Marietta Daily Journal Podcast.    Today is Friday, July 4th and Happy Birthday to Bill Withers I’m Keith Ippolito and here are the stories Cobb is talking about, presented by Times Journal Justin Ross Harris, accused in son's 2014 hot car death, released from jail Chattahoochee River NRA seeks public comment Fourth of July Fireworks: What You Need to Know Plus, Leah McGrath from Ingles Markets on sodas All of this and more is coming up on the Marietta Daily Journal Podcast, and if you are looking for community news, we encourage you to listen and subscribe!  BREAK: Ingles Markets 10 STORY 1: Justin Ross Harris, accused in son's 2014 hot car death, released from jail Justin Ross Harris, convicted in his toddler son’s 2014 hot-car death before the murder conviction was overturned, has been released from jail after serving time for unrelated charges. Harris, 44, completed his sentence for disseminating harmful materials to minors after previously serving 10 years for sexual exploitation of a child. His murder conviction was overturned in 2022 by the Georgia Supreme Court, citing prosecutorial misuse of evidence. While former Cobb DA Flynn Broady declined to retry Harris, current DA Sonya Allen is reviewing the case. The release has reignited emotions surrounding the tragic death of 22-month-old Cooper Harris. STORY 2: Chattahoochee River NRA seeks public comment The Chattahoochee River National Recreation Area seeks public input on an environmental assessment for access improvements at the Roswell Gateway and Vickery Creek Unit. Open for comments from July 1-31, the assessment evaluates two proposals: **Preferred Alternative A**, which includes a pedestrian bridge, trail enhancements, and traffic flow improvements, requiring 2.59 acres of parkland for transportation use, and **No Action Alternative B**, which maintains current management. While the projects may impact park resources, mitigation efforts aim to enhance accessibility and connectivity. Comments can be submitted online via the NPS website. STORY 3: Fourth of July Fireworks: What You Need to Know With the Fourth of July approaching, fireworks stores like Phantom Fireworks in Kennesaw and Sky King Fireworks in Smyrna are seeing a surge in customers. Popular items include Phantom’s $260 Phandemonium and Sky King’s $700 Mic Drop finale fireworks. Both stores emphasize safety, offering tips like keeping water nearby, using fireworks in clear areas, and avoiding alcohol. Firework-related injuries have dropped significantly, thanks to better products and education. In Cobb County, fireworks are allowed from 10 a.m. to midnight on July 3-4 but are restricted near sensitive areas like hospitals and fuel stations. We have opportunities for sponsors to get great engagement on these shows. Call 770.799.6810 for more info.  Break: Ingles Markets 10 STORY 4: Wellstar Cardiac Rehab patients bring home numerous medals from World Heart Games Sixteen patients from Wellstar Health System’s Cardiac Rehabilitation program competed in the World Heart Games on June 20-21 at Piedmont University, earning over 45 medals. Participants, aged 65-91, engaged in heart-healthy events like walking, bocce, basketball, and cardiac trivia. Marietta’s Mary Lynne Thomas won six medals, emphasizing the joy of staying active despite cardiac conditions. The event, hosted by the American College of Sports Medicine and Georgia Heart Institute, celebrated recovery, community, and perseverance. Wellstar’s team participation was supported by a scholarship, showcasing that cardiac rehab is about thriving and rediscovering joy. STORY 5: Student-staffed marketing firm raising success of real-world clients Ground Work Agency, a student-run marketing firm at Kennesaw State University, combines professional services with hands-on learning for its staff. Founded in 2023, the agency offers affordable marketing solutions to clients, including KSU departments and nonprofits like The Learning Collaborative in Wisconsin. Students handle campaigns, branding, and digital strategies, gaining real-world experience under faculty guidance. Success stories include a campaign for KSU’s Bagwell College of Education that boosted enrollment. The agency attracts students from various disciplines, providing a year-round internship-like experience. Graduates credit Ground Work with preparing them for professional careers, blending education with impactful client work. Break: And now here is Leah McGrath from Ingles Markets on sodas We’ll have closing comments after this. Break: Ingles Markets 10 Signoff-   Thanks again for hanging out with us on today’s Marietta Daily Journal Podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger Podcast, the Marietta Daily Journal, or the Community Podcast for Rockdale Newton and Morgan Counties. Read more about all our stories and get other great content at mdjonline.com Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts. Produced by the BG Podcast Network Show Sponsors: www.ingles-markets.com #NewsPodcast #CurrentEvents #TopHeadlines #BreakingNews #PodcastDiscussion #PodcastNews #InDepthAnalysis #NewsAnalysis #PodcastTrending #WorldNews #LocalNews #GlobalNews #PodcastInsights #NewsBrief #PodcastUpdate #NewsRoundup #WeeklyNews #DailyNews #PodcastInterviews #HotTopics #PodcastOpinions #InvestigativeJournalism #BehindTheHeadlines #PodcastMedia #NewsStories #PodcastReports #JournalismMatters #PodcastPerspectives #NewsCommentary #PodcastListeners #NewsPodcastCommunity #NewsSource #PodcastCuration #WorldAffairs #PodcastUpdates #AudioNews #PodcastJournalism #EmergingStories #NewsFlash #PodcastConversations See omnystudio.com/listener for privacy information.

In today's episode of the Second in Command podcast, Cameron reveals a transformative approach to measuring and improving workplace culture—one that many businesses overlook despite its powerful potential: The employee Net Promoter Score. (NPS)You'll hear about a deceptively simple metric that goes beyond typical satisfaction scores, revealing the true pulse of a company's internal health. The conversation digs into why traditional methods often miss the mark and how a single question can unlock deep insights about employee sentiment, driving meaningful change without breaking the bank.Get a look behind the scenes of real companies that leveraged this tool to climb the ranks of the best workplaces nationwide, illustrating how culture can become a strategic advantage. From thoughtful ways to gather actionable feedback to surprising tactics that boost morale and loyalty, the discussion explores how cultivating happiness at work directly fuels productivity and profitability. Along the way, you'll discover how leaders can shift mindsets, set ambitious goals, and create a workplace where people genuinely want to stay—and thrive.Whether you're aiming to retain top talent, enhance teamwork, or simply understand what truly matters to your people, this conversation offers a roadmap to reimagine what a workplace can be.If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!Enjoy!In This Episode You'll Learn:How a simple one-question survey, the Net Promoter Score (NPS) can gather important feedback and improve company culture. (3:27)Why the process of gathering employee feedback is similar to writing a letter to Santa, as well as the importance of acting on that feedback. (4:33)Strategies for improving NPS, including setting ambitious goals and celebrating achievements. (10:59)The need to balance employee happiness with profitability, and why a high NPS can lead to increased revenue and profitability. (11:46)The impact of external competition and the importance of a strong company culture to retain employees. (12:27)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron's latest book – "Second in Command: Unleash the Power of Your COO"Get Cameron's online course – Invest In Your Leaders

July 31 2024, a 39-year-old ultrarunner vanished in the rugged North Cascades National Park during a 20-mile trail run. Minimally equipped, he became disoriented on wildfire-altered trails, surviving 30 days on berries and river water. Despite extensive searches by sheriff's deputies, park rangers, and a helicopter, the park's dense forests and remote terrain hid him. A trail crew's chance discovery saved his life as he lay emaciated on a riverbank.  Join us this week as we learn about the incredible survival story of Robert Schock.SHOW NOTE - We're off for the next month as we move into our new studio.  We'll be back in August with new episodes!  Learn more about Locations Unknown: https://linktr.ee/LocationsUnknownCheck out our other shows on the Unknown Media Network:Crime Off The GridOff The TrailsThe Peanut Butter and Mountains PodcastThe Weirdos We Know  Who Runs This ParkNew Patreon Shoutouts: Kierstyn Skelton, Christine Brown, Michelle Barstad, Sara Carroll, & Trina LohmanWant to help the show out and get even more Locations Unknown content!  For as little as $5 a month, you can become a Patron of Locations Unknown and get access to our episodes early, special members only episode, free swag, swag contests, and discounts to our Locations Unknown Store!  Become a Patron of the Locations Unknown Podcast by visiting our Patreon page.  (https://www.patreon.com/locationsunknown)  All our Patreon only content (Audio & Video) can now be accessed via Spotify.  (Active subscription to our Patreon channel is required.) -- Locations Unknown Subscriber Only Show | Podcast on Spotify  Want to call into the show and leave us a message?  Now you can!  Call 208-391-6913 and leave Locations Unknown a voice message and we may air it on a future message! View live recordings of the show on our YouTube channel: Locations Unknown - YouTubePresented by Unknown Media Group.Hosts: Mike Van de Bogert & Joe EratoBecome a supporter of this podcast: https://www.spreaker.com/podcast/locations-unknown--6183838/support.

In today's episode, I dive into a critical topic that NP school doesn't fully prepare you for - diagnostic errors in clinical practice. Unlike exams where wrong answers only affect your grade, real-world diagnostic mistakes can impact patient outcomes.   Together with my returning guest Courtney, we explore the different types of diagnostic errors and practical strategies to prevent them. Whether it's maintaining an open mind or advocating for your patient, we provide actionable steps for both new and experienced NPs.   Get full show notes, transcript, and more information here: https://blog.npreviews.com/prevent-diagnostic-errors-np-practice-essential-strategies/