Podcasts about NPS

Why Trust Breaks Down and What To Do About It In this episode, Marcus talks with Charles Green, one of the genuine heavyweights in the world of trust and commercial relationships. If you lead a mid market scaling tech firm and you suspect your sales or GTM function is underperforming for reasons no dashboard can explain, this conversation will feel uncomfortably accurate. Together they explore how fear, uncertainty, and internal pressure quietly poison performance. Forget the usual talk about activity ratios and pipeline hygiene. This is a candid look at the human drivers behind buyer reluctance, stalling, and ghosting, and why most attempts to “solve” these problems only make them worse. Charlie argues that instead of trying to measure trust, leaders should focus on spotting and removing the behaviours that actively destroy it. If you are grappling with the tension between short term targets and long term customer value, this episode will challenge how you think about leadership, incentives, and your culture. Key Takeaways for Scaling Founders, GTM Leaders and Sales People Trust is lived, not conceptual. It is emotional as much as rational. Charlie draws a clear distinction between thin, institutional trust and thick, personal trust. Trust is often built in moments. Reliability takes repetition, but intimacy is created quickly. How you pause, how you listen, and how you look at someone all matter more than your slide deck. Over promising is lying twice. One promise on the way in, one on the way out. It corrodes trust faster than anything. Fear drives most distrust. Buyers who feel uncertain catastrophise. That is what creates anticipatory buyer remorse and pipeline ghosting. The antidote is to name the fear out loud. Once spoken, it loses power. Repair beats perfection. A relationship that has been broken and then repaired well is often stronger than one that never faced a test. Repair requires vulnerability and accountability, not ego. The Trust Equation and Why Most Firms Focus on the Wrong Bits The Trust Equation helped popularise the components of trustworthiness. Most leaders obsess over credibility and reliability because they are convenient to measure. Charlie explains why they are nowhere near the strongest drivers. Intimacy. By far the biggest factor. It is about making the other person feel safe, understood, and genuinely heard. Nurses top trust rankings for a reason. Low Self Orientation. The second strongest factor. Hard to measure and impossible to bribe into existence. Fear drives self orientation. Freedom from fear frees you to focus on others. Scaling, Money, and the Uncomfortable Truth About Culture Charlie and Marcus tackle why trust based, customer centric selling so often collapses once a company grows beyond 100 or 200 people. Money permeates culture. Investors and boards often prioritise valuation over outcomes. This shifts intent and corrodes trust without anyone noticing. Ideology shapes behaviour. Modern management is built on economic beliefs that favour short term gains and things that are easy to measure. Mixed messages destroy conviction. Telling teams to “do the right thing” while driving absurd stretch targets creates confusion and cynicism. The Bill Green example. When the former Accenture CEO was challenged about incentives conflicting with doing the right thing, he told the room to do the right thing first, then fix the incentives later. That clarity changed the behaviour of forty senior leaders immediately. Practical Trust Based GTM Moves These are the actions Charles Green recommends leaders adopt straight away. Be transparent on price early. Withholding price to “build value” creates anxiety. Give a ballpark early to remove fear. Stop using discounts as currency. It destroys trust. Offer only standard, published discounts such as volume or non profit rates. Protect existing customers first. Expansion and net new wins come after that. Repeat business is far more profitable and far less stressful. Measure Time to Value, not NPS. Buyers rent an outcome. How quickly they reach it tells you more about your trustworthiness than a score. Build your trust muscle. Make many small promises and keep every one of them. It is astonishing how fast this compounds. Model the behaviour you want. Trust others first and show your workings. A simple line such as “I could be wrong, but it seems this is an issue. Is it?” creates space for honesty. Final Thoughts and What Happens Next Trust is built in tiny moments. Charlie encourages listeners to choose two or three insights, write them down, and let them settle into daily practice. Marcus points out that a 0.1 percent daily improvement compounds to roughly 30 percent over a year. The benefits start immediately. Listeners are invitated to join Sellers Anonymous, a community helping salespeople strengthen their trust muscle Subscribe to hear the next episode: Marcus and Charles will dissect how the Trust Equation applies to negotiation, objections, and winning second and third waves of business.   Links to books discussed Adam Smith Wealth of Nations The Theory of Moral Sentiments   Frederick Reichheld The Loyalty Effect   Peter Boghossian How to have impossible conversations Manual for creating atheists   Contacts Connect with Charlie on LinkedIn https://www.linkedin.com/in/charleshgreen/ Connect with Marcus https://www.linkedin.com/in/marcuscauchi/ And if you'd like to be a guest contact me https://www.linkedin.com/in/suzannecauchi/

Nick shares his past struggles as a CEO being overwhelmed by too many metrics, which led to poor decision-making and a difficult board meeting. He argues that most CEOs drown in "vanity metrics" that don't actually reflect a business' true value.  To combat this, he introduces The Ultimate CEO Dashboard, detailing the five most crucial numbers that private equity operating partners consistently demand and that truly determine a business' enterprise value and potential for a premium exit KEY TAKEAWAYS Stop tracking dozens of "vanity metrics" and focus only on the five crucial numbers that determine if your business is building or destroying value. Private Equity values the ability to accurately forecast revenue (pipeline coverage) and profitability (EBITDA margin) more than just raw revenue growth. Wildly inaccurate forecasts, even if positive, can be penalised. Cash runway is the oxygen of your business, which must be tracked weekly. However, EBITDA growth (profit) is the metric that determines your exit multiple and creates real financial value. Customer concentration (when a few clients drive a large percentage of revenue) is the number one silent deal killer and can instantly drop a business's valuation by 30% to 50%. BEST MOMENTS "The board partner at the time said, 'Nick, I don't care about your NPS score, your net promoter score. He said, do we have cash or not?'" "More metrics can sometimes mean worse decisions." "You can't cost-cut your way to a premium exit. You need growth plus margin expansion." "If you're only looking at revenue, you're driving by looking in the rearview mirror." VALUABLE RESOURCES Want a one-pager that breaks down The Ultimate CEO Dashboard — the exact 5 metrics that determine your company's enterprise value? DM Nick with the words "CEO Dashboard" on LinkedIn, and he or his team will send you a copy of the cheat sheet so you can start applying it in your business right away. To get your copy of Nick's new book, go to https://www.amazon.co.uk/Exit-Millions-Private-Blueprint-Business/dp/1068243902 Exit Your Business For Millions - Download This Guide: ⁠go.highvalueexit.com/opt-in ⁠ Nick's LinkedIn: ⁠https://highvalueexit.com/li⁠ Nick Bradley is a world-renowned author, speaker, and business growth expert, who works with entrepreneurs, business leaders, and investors to build, scale and sell high-value companies. He spent 10+ years working in Private Equity, where he oversaw 100+ acquisitions, 26 exits, and over $5 Billion in combined value created. He has one of the top-ranked business podcasts in the UK (with over 1m downloads in over 130 countries). He now spends his time coaching and consulting business owners in building and scaling high-value business towards life-changing exits. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/

In this episode of The Functional Nurse Podcast, host Brigitte Sager, DNP, IFMCP speaks with Megan Kroeker, MSN, NP, IFMCP about her journey into functional medicine, the importance of prioritizing personal health, and the value of functional nursing in today's healthcare landscape. They discuss the challenges and rewards of starting a private practice in Canada, the significance of using timelines in patient care, and the role of intuition in functional nursing. Megan shares insights on building a supportive community among nurses and the future of functional nursing as a vital part of healthcare. Connect with Megan: Visit her website: https://functionalnp.ca/ Follow her on Instagram: https://www.instagram.com/megankroeker_functionalnp/# Find her on Facebook: https://www.facebook.com/functionalnpmegankroeker  

Andrea Belk Olson, behavioral scientist, speaker, author of What to Ask: How to Learn What Customers Need But Don't Tell You, and CEO of Pragmadik, joins Jim Flynn and Leslie Castillo to discuss what truly drives customer decisions—beyond surveys, feedback forms, and NPS scores.Andrea shares vivid examples that show how perception drives pricing and decision-making. Listen to this episode of the IMCA peer2peer podcast from ONEFIRE to learn how shifting your mindset from products to customer context can transform your approach to value creation.

If your buyer can swap you out without pain, you don't have a USP — you have a pricing problem. In crowded markets (including post-pandemic), the game is won by changing the battlefield from price to value and risk reduction for the client. This playbook reframes features into outcomes and positions your offer so a rational buyer can't treat you as interchangeable.   Why do USPs matter more than ever in 2025? Because buyers default to "safe" and "cheap" unless you prove "different" and "better". As procurement tightens across Japan, the US, and Europe, incumbent vendors and new entrants flood categories, dragging deals into discount wars. Shift the conversation from line-items to business outcomes: time saved, revenue gained, risk removed. In Japan's consensus-driven buying, precedent and social proof are de-riskers; in the US, speed and ROI proof points get you shortlisted; in Europe, compliance and sustainability signals matter. Use comparative, sector-specific language (SMB vs. enterprise, B2B vs. consumer) so your value feels native to each buyer's reality. Do now: List 3 outcomes you deliver that a competitor cannot credibly claim, and make them the first 90 seconds of every sales conversation. Summary: Lead with outcomes and risk reduction, not features or price. How do you turn features into buyer-relevant outcomes? Translate specs into "jobs done" with timestamps and dollars attached. If you "sell training," your buyer actually wants higher per-rep revenue and lower ramp time; the workshop is just the tool. Frame cause-and-effect: "As of 2025, teams using our method cut onboarding by 30–60 days," or "post-implementation, win-rates rose 8–12% in enterprise accounts." Compare across contexts: startups prize speed-to-first-value; multinationals prize uniformity at scale. Anchor with entities to boost credibility: "Aligned to Dale Carnegie's behavioural change frameworks and Fortune 500 norms." Do now: For each feature, write: "So that the buyer can ___ by ___ date, measured by ___." Then delete the feature and keep the sentence. Summary: Convert every spec into a measurable, time-bound business result. What proof calms executive risk in consensus markets like Japan? Show durable track record and mainstream precedent, not hype. Tenure ("operating since 1912"), adoption ("serving a majority of Fortune 500"), and multi-market delivery ("100+ countries") signal you're not an experiment. Executives at firms like Toyota and Rakuten want to see that others have done due diligence and achieved consistent outcomes. Present proof as risk offsets: longevity = vendor stability; blue-chip logos = quality validation; global presence = repeatability across geographies and languages. In Europe, add references to ISO-aligned processes; in the US, reference board-level impacts and revenue KPIs. Do now: Build a one-page "Risk Reducers" sheet with 5 credibility markers and a 3-line narrative for each. Summary: Package track record as risk insurance for the buyer. How do you compete on instructor quality without sounding generic? Expose the standard, the filter, and the client-side benefit. "250 hours of train-the-trainer over ~18 months" is a rigorous filter; say what it fixes: variability. Many training vendors have star-and-struggle instructors; your certification process "cures" inconsistency, delivering predictable outcomes across cohorts and locations. Tie this to executive concerns: CFOs fear wasted spend; CHROs fear uneven adoption; Sales VPs fear lost quarters. As of 2025, quantify where possible (completion rates, manager NPS, behavioural transfer at 90 days) and compare to sector benchmarks. Do now: Turn your internal QA process into a 5-step visual the buyer can explain internally. Summary: Make your quality bar tangible and link it to reduced variance in outcomes. How do you avoid the price trap in late-stage negotiations? Re-anchor total value and introduce "switching cost of downgrade." When rivals discount, show the cost of failure: extended ramp, inconsistent delivery, and lost deals. Use a simple model: (Expected Revenue Uplift + Risk Reduction Value) − (Implementation & Change Costs). Add comparative caselets: "In APAC, an SME cut churn 3 points post-programme; in North America, a SaaS enterprise lifted ASP by 6%." Create a "good–better–best" offer that scales outcomes, not just hours. Do now: Bring a 1-page value calculator to every Stage-3 meeting; make the CFO your audience. Summary: Move from hourly rate to enterprise value and downgrade risk. How do you tailor USPs for global rollout without bloating the pitch? Modularise by region, role, and sector; keep a common spine. The spine: outcomes, risk reducers, delivery quality. The modules: language and cultural localisation (Japan vs. ASEAN vs. EMEA), regulatory anchors (EU GDPR, Japan's labour reforms), and sector examples (manufacturing vs. SaaS vs. consumer). Your global network isn't trivia; it's the operational proof that content lands locally — language, idiom, and facilitation calibrated to context. Keep sections tight: 3 bullets per role (CEO, CFO, HR, Sales). Do now: Build a 9-cell USP matrix (Region × Role × Sector) with one killer proof point per cell. Summary: One message, many modules — local relevance on a global chassis. What rehearsal builds salesperson muscle memory on USPs? Daily, 10-minute role plays that start with objections. Freshness decays; script drift is real. Start with the toughest objections ("We can swap you out," "Your competitor is 20% cheaper") and practise crisp, evidence-backed responses that land in under 30 seconds. Include a checklist: outcome first, proof second, risk reducer third, price last. Record, score, and iterate. By week two, rotate markets (Japan vs. US) and sectors to keep reps adaptive. Do now: Add a morning "USP stand-up": 2 reps, 2 objections, 2 minutes each, every day. Summary: Reps don't rise to your USPs — they fall to their practice. Conclusion Pricing fights are the path to oblivion. Position with outcomes, prove with precedent, operationalise with quality, regionalise with intent, and practise until it's muscle memory. That's how you make "different and better" undeniable — and un-swappable.  FAQs What's the fastest way to sharpen a dull USP? Start with outcomes and risk, cut features, and add one killer proof point per market. Then rehearse daily. How many USPs should we show? Three is plenty: one outcome, one risk reducer, one delivery advantage — tailored by role and region. What if a rival undercuts price by 20%? Re-anchor to enterprise value and switching-cost of downgrade; offer modular "good–better–best." Quick actions for leaders Commission a 1-page "Risk Reducers" sheet with proof. Ship a value calculator for CFO-friendly re-anchoring. Launch a daily "USP stand-up" with objection drills. Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie "One Carnegie Award" (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programmes, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban "Hito o Ugokasu" Rīdā (現代版「人を動かす」リーダー).

Explore how GLP-1 meds can help or harm eating disorders with Dr. Laura Bridge When weight-loss meds meet eating disorders: GLP-1 drugs are reshaping medicine,  but could they also be fueling disordered eating? Join Dr. Laura Bridge as we unpack the risks, red flags, and how to keep “healthy” from turning harmful.  Also, how to approach restrictive eating disorders, bulimia, and binge eating disorder as a PCP. Claim CME for this episode at curbsiders.vcuhealth.org! Patreon | Episodes | Subscribe | Spotify | YouTube | Newsletter | Contact | Swag! | CME Show Segments Introduction Defining Eating Disorders  Screening & Permission to Discuss  Clinical Approach & History Gathering  Treatment Framework  GLP-1 Contraindications Dr. Bridge's Take-Home Points  Credits Producer, writer, show notes, cover art and infographics: Isabel Valdez, PA-C Hosts: Matthew Watto MD, FACP; Paul Williams MD, FACP    Reviewer: Molly Heublein MD Showrunners: Matthew Watto MD, FACP; Paul Williams MD, FACP Technical Production: PodPaste Guest: Laura Bridge MD, FACP Disclosures Dr. Laura Bridge no relevant financial disclosures. The Curbsiders report no relevant financial disclosures.  Sponsor: Locumstory Learn about locums and get insights from real-life physicians, PAs and NPs at Locumstory.com. Sponsor: Panacea Legal  Panacea Legal is giving Curbsiders listeners one more reason to feel thankful with 50% off any contract review service by using promo code CURB50. But hurry, this offer is only available for the first 10 doctors who use the code. Visit Panacea.Legal today Sponsor: Hydrow  Head over to Hydrow.com and use code CURB to save up to $600 off on Hydrow rower during this holiday season.  Sponsor: Grammarly  Visit Grammarly.com/podcast and Sign up for FREE

Tell us what you think of the show! This Week in Cleantech is a weekly podcast covering the most impactful stories in clean energy and climate in 15 minutes or less featuring Paul Gerke of Factor This and Tigercomm's Mike Casey. This week's episode features special guest David Roberts, host of the Volts podcast, who recently sat down with clean-energy analyst Michael Liebreich to discuss calls for a “climate reset” that emphasizes costly technologies over proven clean energy solutions. This week's "Cleantechers of the Week" are:Andrew Otazo who has hauled more than 17 tons of trash, mostly from the islands around Biscayne Bay. Otazo wants to clear as much trash as he can. Forrest Smith, former chief petroleum engineer for the National Park Service. Forrest was the only individual responsible for cleaning up dozens of abandoned oil and gas wells at national parks across the country. Last month, he was forced to step down and the NPS is not looking to replace him. Juan Naula. Juan struggled to find funding for his ride-sharing startup, so he quit his job to pick up trash on the streets of L.A. Juan started a social media account titled, “Clean L.A. With Me,” and started a nonprofit to raise money and recruit volunteers to help him.This Week in Cleantech — November 07, 2025How virtual power plants could meet data centre energy demand — The Financial TimesWhite House Fossil Fuel Bet Is Losing to Green Energy — BloombergSlow rollout throttled Biden's big clean energy ambitions, former staffers say — POLITICO$615,000 a Day: Order to Keep Coal Plant Open Ignites Debate in Michigan — The Wall Street JournalMichael Liebreich on a "pragmatic climate reset" – VoltsWant to make a suggestion for This Week in Cleantech? Nominate the stories that caught your eye each week by emailing Paul.Gerke@clarionevents.com

Tem muita empresa focada na nota de nps e esquecendo os detratores. A dica de hoje é: pare de olhar o nps e abrace os detratores. Crie planos de melhorias reais com foco nos detratores recorrentes. É o que o Professor Fernando Coelho, autor do livro Gestão de vendas e experiência do cliente, explica mais neste episódio, mostrando 5 erros e 5 soluções para um NPS mais inteligente. Dá o play e confere! Leve a Palestras Gestão de Vendas e Experiência do Cliente, do Professor Fernando Coelho, para sua empesa:https://www.institutoexperienciadocliente.com/Livro Gestão de Vendas e Experiência do Cliente:https://www.amazon.com.br/Gest%C3%A3o-vendas-experi%C3%AAncia-cliente-Encante-ebook/dp/B0FJYF325Z Siga o Professor Fernando Coelho, no Linkedin: https://www.linkedin.com/in/fernando-coelho-experi%C3%AAncia-do-cliente-%F0%9F%8F%B3%EF%B8%8F%E2%80%8D%F0%9F%8C%88%F0%9F%92%9B-bab71425/

Climamarket non è "solo" un e-commerce: è la dimostrazione che quando un'azienda parte da una filiera reale, la accorcia e la ricompone intorno al cliente, il digitale diventa moltiplicatore di valore, non vetrina di prezzo. La storia raccontata ai microfoni di Radio Next da Emanuele Scilanga, direttore generale di E-Globe S.p.A., è istruttiva per chiunque operi in mercati maturi e ultra-competitivi come la climatizzazione e il riscaldamento. Il punto di svolta? Portare online non soltanto il catalogo ma la promessa del negozio fisico: consulenza, trasparenza, installazione chiavi in mano. Siamo davvero pronti a misurare il nostro e-commerce sulla qualità del servizio, e non sullo sconto in homepage? Per E-Globe la risposta è sì, perché il cliente non cerca un "prodotto" di efficientamento energetico: cerca una soluzione che funzioni, sia installata a regola d'arte e arrivi nei tempi che la vita di oggi impone. Da qui l'impegno a garantire in Italia la consegna con installazione in cinque o sei giorni lavorativi "con un click": una value proposition semplice da capire, difficile da replicare senza un'organizzazione end-to-end e una rete di partner davvero selezionata. Dietro c'è una scelta strategica chiara: spostarsi dalla pura distribuzione al servizio completo, evitando la trappola dei marketplace dove si compete solo sul prezzo. È un messaggio a tutti i brand e i retailer che fanno fatica a difendere margini e identità: la differenza non la fa l'algoritmo di bidding, la fanno la consulenza e l'esecuzione. Quali processi e competenze servono per sostenere questa promessa? In primo luogo una rete di installatori costruita negli anni, qualificata su sicurezza e standard operativi, e gestita come asset critico, non come "ultimo miglio" da improvvisare. La selezione è progressiva: si parte "larghi" e si ottimizza, con criteri oggettivi di qualità e affidabilità. Così l'azienda può dire al professionista di Pescara (o di Aosta): "domani ti affido un cliente, tu installa e rispetta il percorso di qualità; al resto pensiamo noi". È un capovolgimento rispetto al modello tradizionale: il partner non deve fare CRM o generazione di lead, perché la piattaforma si prende carico di orchestrare domanda, logistica, compliance. Un invito a tanti operatori B2B italiani: siete disposti a portare in casa vostra il "pezzo di servizio" dove nasce il valore?Secondo pilastro: la trasparenza. Prezzi, condizioni, tempi, responsabilità. In un settore affollato, la frizione informativa è spesso la vera barriera all'acquisto. Rendere visibile ciò che normalmente è opaco-dal preventivo all'installazione-non è un vezzo di UX, è una leva commerciale. Ogni manager e-commerce dovrebbe chiedersi: quanta incertezza sto scaricando sul cliente? Posso trasformarla in promessa contrattuale e, quindi, in vantaggio competitivo?Terzo pilastro: il capitale. La scelta di quotarsi in Borsa non è stata un esercizio di immagine: ha abilitato raccolta di risorse per un piano industriale più ambizioso, ha consolidato la credibilità verso partner e fornitori e ha reso possibili operazioni straordinarie, come l'acquisizione della spagnola Bayona-oggi Climamarket Europe-che ha accelerato il posizionamento internazionale. È una lezione utile per chi scala dal regionale al nazionale (e oltre): il passaggio non si fa solo aumentando il budget media, ma costruendo solide fondamenta finanziarie e istituzionali. Ci chiediamo spesso se "il digitale" basti a crescere: questa esperienza dice che il digitale va innestato su scelte corporate-governance, finanza, M&A-coerenti con l'ambizione. Quarto pilastro: il talento. La conversazione scardina un luogo comune duro a morire-il digitale è "solo" Milano-e mette al centro la leva più sottovalutata delle imprese del Sud: le competenze che ci sono, che possono rientrare, e che si fidelizzano quando l'azienda dà voce, responsabilità e traiettorie di crescita. Non è retorica: se la piattaforma digitale consente di vendere e servire clienti ovunque, allora l'organizzazione può attrarre profili ovunque e riportare a casa professionalità emigrate, a patto di offrire un progetto credibile, processi chiari e un ambiente dove le persone contano davvero. La domanda da manager è brutale: stiamo ripensando ruoli, formazione e percorsi per far sì che i team periferici siano centrali? O continuiamo a cercare profili "copy-paste" nel raggio di tre fermate di metro?C'è poi un messaggio operativo destinato a PMI e retail tradizionali: "credere" nel digitale significa dotarsi di una presenza che accompagni ogni fase del customer journey, anche quando l'acquisto si chiude nel negozio fisico. Oggi, con l'avvento dell'intelligenza artificiale conversazionale, la discoverability non passa solo dal motore di ricerca, ma da risposte che gli utenti ottengono in chat. Questo impone contenuti chiari e strutturati, schede prodotto ricche, politiche di prezzo leggibili, FAQ utili, e soprattutto una logistica del servizio (installazione, resi, manutenzione) disegnata per essere promessa e mantenuta. Siamo pronti a misurare KPI che contano davvero-lead to install, time-to-comfort, NPS post-intervento-invece di fermarci al CTR della campagna?Il caso Climamarket suggerisce anche un'architettura di crescita per chi opera in settori "heavy": 1) posizionamento sul valore totale della soluzione, non sul prezzo del singolo componente; 2) orchestrazione di partner locali con standard condivisi e incentivi corretti; 3) contratti e processi che rendano misurabile la promessa (tempi, sicurezza, qualità); 4) uso della leva finanziaria per scalare mercati e consolidare brand; 5) cultura organizzativa che metta le persone-clienti e team-al centro. È un framework replicabile in molti comparti, dall'arredo bagno alle caldaie fino all'home improvement: ovunque l'installazione sia parte integrante dell'esperienza, l'e-commerce di prodotto che diventa e-commerce di soluzione crea barriere all'entrata più solide di qualsiasi sconto.Infine, una riflessione di governance digitale: la "libertà dell'utente" evocata da Scilanga non è uno slogan, è design del servizio. Vuol dire poter scegliere tempi, modalità, trasparenza sul prezzo, canali di supporto. Per ottenerla, l'azienda deve rinunciare a un po' di controllo interno-aprire API organizzative, standardizzare flussi, accettare la disciplina della misurazione-per guadagnare fiducia esterna. È un cambio di mentalità che separa chi "fa e-commerce" da chi costruisce piattaforme di business. La domanda che resta sul tavolo, per tutti: stiamo progettando i nostri canali digitali come se dovessimo installare-non solo vendere-ciò che promettiamo? Perché è lì, nel momento della verità, che si vince la partita.

This week, Monika sits down with India's Chief Economic Adviser, Dr V. Anantha Nageswaran, for a wide-ranging conversation on governance, regulation, and the challenges of doing business in India. He explains why India must “reduce the cost of being honest,” arguing that excessive compliance and inspection norms often force even well-intentioned businesses into shortcuts. The government, he says, is consciously working to dismantle this structure through deregulation and technology-driven transparency, making it easier for citizens and firms to operate without corruption.Monika highlights the CEA's strong stance on financial mis-selling — a problem the Economic Survey 2023–24 identified as widespread in banks and insurance firms. He supports a shift toward a “seller-beware” model for retail financial products, recognising that complex instruments demand stricter accountability from sellers rather than relying on the old “buyer-beware” principle. With the Ministry of Finance and RBI preparing new rules to curb such malpractice, these changes could finally bring relief to customers misled by inappropriate product sales at bank branches.In listener questions, Ravi asks about why investments made through the RBI Retail Direct platform do not appear in NSDL-CAS statements, Rohit seeks guidance on refining his investment portfolio after returning to India from the US, and an anonymous listener from a PSU bank writes in about NPS allocation, consolidating his mother's portfolio, and whether to consider investing in SIFs.Chapters:(00:00 – 00:00) Reducing the cost of being honest(00:00 – 00:00) Why the CEA wants banks to stop mis-selling(00:00 – 00:00) Understanding RBI Retail Direct and NSDL-CAS(00:00 – 00:00) Setting up your financial foundation after returning to India(00:00 – 00:00) Managing family portfolios and exploring new productshttps://www.youtube.com/watch?v=xAEGbvZ-3Ps&t=3516sIf you have financial questions that you'd like answers for, please email us at ⁠mailme@monikahalan.com⁠ Monika's book on basic money management⁠⁠⁠https://www.monikahalan.com/lets-talk-money-english/⁠⁠⁠Monika's book on mutual funds⁠⁠https://www.monikahalan.com/lets-talk-mutual-funds/⁠⁠Monika's workbook on recording your financial life⁠⁠⁠https://www.monikahalan.com/lets-talk-legacy/⁠⁠⁠Calculators⁠⁠⁠https://investor.sebi.gov.in/calculators/index.html⁠⁠⁠You can find Monika on her social media @monikahalan. Twitter ⁠⁠⁠@MonikaHalan⁠⁠⁠Instagram ⁠⁠⁠@MonikaHalan⁠⁠⁠Facebook ⁠⁠⁠@MonikaHalan⁠⁠⁠LinkedIn ⁠⁠@MonikaHalan⁠⁠Production House: ⁠⁠www.inoutcreatives.com⁠⁠Production Assistant:⁠⁠ Anshika Gogoi⁠⁠

Join us for the cutest episode we've ever done (and also potentially the most-cited). In this episode we discuss all things American Pika, including one of the most complex meal preps in the animal kingdom! Find us on all the things: http://linktr.ee/bearsandbrewspodcastSources Cited:ArborAssays. “Climate Stress and the American Pika – Arbor Assays.” Arbor Assays, 21 July 2017, www.arborassays.com/climate-stress-american-pika/.Bolen, Anne. “Have Pikas Peaked?” National Wildlife Federation, 2015, www.nwf.org/Magazines/National-Wildlife/2016/DecJan/Conservation/Pikas.Buchholz, Lauren. “Pikas & Climate Change, Colorado Pika Project.” Colorado Pika Project, 14 Nov. 2020, pikapartners.org/pikas-and-climate-change/.Dearing, M. Denise. “THE MANIPULATION of PLANT TOXINS by a FOOD-HOARDING HERBIVORE,OCHOTONA PRINCEPS.” Ecology, vol. 78, no. 3, Apr. 1997, pp. 774–781, https://doi.org/10.1890/0012-9658(1997)078[0774:tmoptb]2.0.co;2.Johnston, Aaron N., et al. “Freezing in a Warming Climate: Marked Declines of a Subnivean Hibernator after a Snow Drought.” Ecology and Evolution, vol. 11, no. 3, 29 Dec. 2020, pp. 1264–1279, https://doi.org/10.1002/ece3.7126.Li, Mengke, et al. “The Hypoxia Adaptation of Small Mammals to Plateau and Underground Burrow Conditions.” Animal Models and Experimental Medicine, vol. 4, no. 4, 21 Oct. 2021, pp. 319–328, https://doi.org/10.1002/ame2.12183.“New Data Shows Pikas and Their Watchers on the Rise.” Oregonzoo.org, 2024, www.oregonzoo.org/news/new-data-shows-pikas-and-their-watchers-rise.“Pika - Yellowstone National Park (U.S. National Park Service).” Www.nps.gov, 18 Apr. 2025, www.nps.gov/yell/learn/nature/pika.htm.“Pika Monitoring (U.S. National Park Service).” Nps.gov, 2018, www.nps.gov/im/ucbn/pika.htm.Rankin, Andrew Michael, et al. “Signatures of Adaptive Molecular Evolution in American Pikas (Ochotona Princeps).” Journal of Mammalogy, vol. 98, no. 4, 13 June 2017, pp. 1156–1167, https://doi.org/10.1093/jmammal/gyx059.Schmidt, Danielle A, et al. “Phylogenomics of American Pika (Ochotona Princeps) Lineage Diversification.” Molecular Phylogenetics and Evolution, vol. 193, 1 Apr. 2024, pp. 108030–108030, www.sciencedirect.com/science/article/pii/S1055790324000228, https://doi.org/10.1016/j.ympev.2024.108030.Smith, Lydia. “Binturong: The Bearcat That Smells like Hot Buttered Popcorn.” Live Science, 21 June 2025, www.livescience.com/animals/land-mammals/binturong-the-bearcat-that-smells-like-hot-buttered-popcorn.Waterhouse, Matthew D, et al. “Individual-Based Analysis of Hair Corticosterone Reveals Factors Influencing Chronic Stress in the American Pika.” Ecology and Evolution, vol. 7, no. 12, 26 Apr. 2017, pp. 4099–4108, https://doi.org/10.1002/ece3.3009.Wilkening, Jennifer L., et al. “Relating Sub-Surface Ice Features to Physiological Stress in a Climate Sensitive Mammal, the American Pika (Ochotona Princeps).” PLOS ONE, vol. 10, no. 3, 24 Mar. 2015, p. e0119327, https://doi.org/10.1371/journal.pone.0119327.Yu, Ning, et al. “Molecular Systematics of Pikas (Genus Ochotona) Inferred from Mitochondrial DNA Sequences.” Molecular Phylogenetics and Evolution, vol. 16, no. 1, July 2000, pp. 85–95, https://doi.org/10.1006/mpev.2000.0776. Hosted on Acast. See acast.com/privacy for more information.

Update: Dennis Martin Disappearance 2025 - NPS Files Released After 56 Years!Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/csproDownload The Value Storytelling Handbook: https://www.thecustomersuccesspro.com/offers/bwVCZUYL/checkoutIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Sean Reid, an award winning CS leader. They explore why “green” health scores can mask real risk, how to spot hidden churn signals, and why renaming the metric to a Renewal Probability Score improves forecasting and cross functional alignment. Sean explains his model that blends human captured sentiment with product signals, how multithreading and stakeholder engagement change renewal odds, and why NPS should be treated as a trend over time rather than a single moment. The conversation offers practical guidance on structuring sentiment fields in your CRM, coaching teams to score consistently, avoiding a rushed rollout, and turning QBR data into executive ready value stories that drive renewals and expansion.Chapters:00:00 Introduction02:40 Meet Sean Reid10:11 Why “green” accounts still churn14:45 Multithreading and hidden influencers22:26 From health score to Renewal Probability Score25:28 Building the model, 60 to 40 sentiment to signals34:49 Value storytelling and outcome-focused QBRs37:10 Rethinking NPS as a trend, not a moment44:28 Lessons51:51 Wrap-upConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/RevUP Academy: https://thecustomersuccesspro.com/revupConnect with Sean Reid:Linkedin: https://www.linkedin.com/in/sean-reid/Send Anika a text :) Grab our FREE resources here: https://thecustomersuccesspro.com/resources Want to be our next podcast guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event

Today, we are delighted to welcome Lisa Gregory, the founder and CEO of Gregory Event Services. As a dynamic entrepreneur with an impressive career, Lisa understands the highs and challenges of running a business, from sleepless nights to navigating the unexpected with determination and grace. She joins us today to share her journey, insights, and lessons learned along the way. Lisa's Journey Fueled by a passion for purposeful leadership and continuous growth, Lisa built her career in the events and marketing industry. Her company initially focused on events and marketing, but is rapidly evolving into an AI-driven business. Guided by a commitment to innovation, culture, and purposeful service, Lisa has grown her global team across the U.S., Europe, and Asia. She balances strategic vision with a hands-on approach, emphasizing culture fit, skill alignment, and sustainable growth. She also founded the Event Professionals Network, a free global community connecting over 900 event professionals to share knowledge and support one another. The Power of Complementary Teams Lisa believes that a successful business requires a team with complementary skill sets rather than one entrepreneur trying to do everything alone. While many entrepreneurs struggle to delegate due to financial or ego-related fears, she stresses that sustainable growth comes from shared responsibility and clear role definitions. Her success grew from learning to focus on her strengths while trusting others to manage daily operations. Transitioning to an AI-Driven Future Lisa's company is transforming from a traditional events firm into one that actively integrates artificial intelligence. She urges professionals to embrace AI responsibly and purposefully to stay relevant. The goal is to use AI to enhance strategy, not replace human creativity or connection.  Why Human Connection Still Matters While AI is revolutionizing workflows, Lisa points out that human connection remains irreplaceable. The most meaningful industry trends are toward smaller, regional events that prioritize face-to-face interaction, shared learning, and relationship building. She views this era as one where people crave authenticity, trusting personal experiences over digital marketing claims. Building a Strong Global Culture Lisa's leadership philosophy centers on culture fit as the foundation of a thriving company. The first step in her hiring process is to continuously assess alignment with company values before evaluating skills. Her employees undergo skill-based training and are carefully matched to clients based on personality and expertise. Continuous feedback and alignment calls keep everyone on track, fostering transparency and mutual respect across diverse teams and time zones. Growth Through Purposeful Leadership Lisa is committed to scaling at a pace that supports both excellence and employee well-being. Her company now includes an operations manager, a chief of staff, and an executive assistant to ensure accountability and maintain quality. She is willing to decline projects if her team cannot deliver 110% and prioritize sustainability over expansion. Elevating Customer Service Customer satisfaction is central to Lisa's business model. Her company uses NPS scores, client surveys, and monthly check-ins to assess performance. Every feedback cycle is built into the client's project schedule to ensure accountability. She views exceptional service and strong client relationships as the most powerful engines for long-term growth. Looking Ahead In the next decade, Lisa envisions stepping back from the center of her company while strengthening middle management and refining internal systems. Her ultimate goal is to remain in the experiential and production side of the business, possibly integrating AI into large-scale creative projects. She hopes to sustain a culture that balances ambition with team health, reducing burnout and promoting longevity in the events industry. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Lisa Gregory Gregory Event Services On LinkedIn

It was supposed to be a peaceful setting—an artist setting up his easel by the roadside, surrounded by the wild, glacier-cut beauty of Washington's North Cascades. But for days, his car would sit abandoned. His canvas, unfinished. And the man himself—gone. What happened to Alexander Pisch?Sources:Go Skagit, NPS, Fox13 Seattle, KATV, Reddit, Facebook, Websleuths, Strange Outdoors, More Than Just Parks, InstagramSupport us on Patreon for as little as $1 a month, with benefits starting at the $3 tier!Follow us on Instagram at offthetrailspodcastFollow us on Facebook at Off the Trails PodcastIf you have your own outdoor misadventure (or adventure) story that you'd like us to include in a listener episode, send it to us at offthetrailspodcast@gmail.com  Please take a moment to rate and review our show, and a big thanks if you already have!**We do our own research and try our best to cross-reference reliable sources to present the most accurate information we can. Please reach out to us if you believe we have mispresented any information during this episode, and we will be happy to correct ourselves in a future episode.

MY NEWSLETTER - https://nikolas-newsletter-241a64.beehiiv.com/subscribeJoin me, Nik (https://x.com/CoFoundersNik), on Nikonomics as I interview Jesse Tinsley (https://x.com/JesseTinsley), the acquisition entrepreneur and CEO of Main Street, a company now valued at $750 million and on track for $500M ARR.In this episode, we break down how Jesse built a billion-dollar business through acquisitions, not venture capital, and why buying companies can be a faster, smarter path to wealth than building from scratch.What You'll Learn:How Jesse acquired distressed company Bench Accounting (with $40M ARR and 11,000 customers) over a single Christmas weekend, and turned it around with a $50M swing to positive cash flowThe exact acquisition-led growth strategy that's scaling Main Street into a $2B enterpriseWhy Search Funds and SMB acquisitions are exploding as a path for founders to build generational wealthHow a radical sense of urgency, Elon-Musk-style operations, and high-velocity decision-making can drive massive performanceThe MrBeast x TikTok acquisition story, and what it reveals about bold entrepreneurial thinkingHow improving customer satisfaction and NPS post-acquisition creates compounding growthThe flywheel effect behind Main Street's success and proprietary tech that detects employment fraud and optimizes payroll efficiency__________________________Love it or hate it, I'd love your feedback.Please fill out this brief survey with your opinion or email me at nik@cofounders.com with your thoughts.__________________________MY NEWSLETTER: https://nikolas-newsletter-241a64.beehiiv.com/subscribeSpotify: https://tinyurl.com/5avyu98yApple: https://tinyurl.com/bdxbr284YouTube: https://tinyurl.com/nikonomicsYT__________________________This week we covered:00:00 – Intro: From $20M startup to $750M valuation in one year00:26 – The crazy story: Buying Bench Accounting over a weekend02:45 – How Jesse pulled off the Bench acquisition with no prior talks05:15 – Turning a $40M ARR distressed asset into profit09:55 – Customer-first mindset: Fixing 10,000 tickets in 26 hours14:35 – Financing creative deals & integrating big acquisitions18:20 – Valuation jump to $750M & lessons from deal-making20:40 – Inside the TikTok bid with MrBeast & global investors25:25 – Advice for entrepreneurs: Buy vs. build and the search-fund model34:50 – Building Main Street into a $5B company & final lessons on speed and urgency

What if removing friction isn't enough? Samsara's "Project Wow" challenges the entire CX industry to stop fixing problems and start creating experiences that make customers gasp.Join hosts Chuck Moxley and Nick Paladino as they talk with Emma Sopadjieva, Head of Customer Experience Strategy at Samsara. With experience from Medallia, Eventbrite, and ServiceNow, Emma reveals why 90% of customer experience work is influence without authority—not data analysis. She shares how Samsara brought their entire executive team together for full-day workshops to identify five moments across the customer journey where they could create "wow" experiences, pushing every initiative from fixing pain points to delivering 10-star moments. Emma also unveils the game-changing concept of predictive NPS, using thousands of variables to identify unhappy customers before they even tell you—and activating customer success teams six months before renewal conversations.Key Actionable Takeaways:Master influence without authority by making others the hero - CX teams don't own product or support, so align insights to stakeholder metrics and show how your recommendations make them successfulStart with quick wins before long-term transformation - Launch purchase win-loss and renewal experience programs first to build credibility while working toward your five-year customer 360 visionPredict customer experience, not just renewal risk - Build predictive NPS models using behavioral data to catch at-risk customers six months early, when you can still save themWant more tips and strategies about creating frictionless digital experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebook-Emma Sopadjieva's LinkedIn: https://www.linkedin.com/in/emmasopadjieva/Nick Paladino's LinkedIn: https://linkedin.com/in/npaladinoChuck Moxley's LinkedIn: https://linkedin.com/in/chuck-moxleyChapters:(00:00) Introduction (03:00) What Samsara does - IoT hardware and software for physical operations(04:00) Key lessons from Medallia, ServiceNow, and Eventbrite(05:00) Why 90% of CX work is influence without authority, not data(08:00) Making stakeholders the hero to drive change(09:00) Balancing quick wins with long-term transformation strategy(12:00) Project Wow - Creating 10-star experiences across the customer journey(15:00) Five moments that matter and executive ideation workshops(17:00) Measuring ROI of wow moments and delight(19:00) Turning NPS improvements into quantified revenue impact(22:00) Predictive NPS - Identifying unhappy customers before they tell you(25:00) Using 5,000+ variables to catch churn risk six months early(27:00) Building frictionless UX across physical and digital worlds(30:00) CX teams as connective tissue across siloed functions(32:00) Why technology doesn't equal experience(34:00) The problem with AI chatbots in customer service(35:00) Conclusion

Originally recorded on November 3rd, 2025. On January 13th, 2025 a special joint meeting of the Northampton City Council and the Northampton School Committee appointed Anat Weisenfreund to serve as Ward 2 representative for the next 10 months. Anat is now running for a full term on the school committee (election day is November 4th). On this special episode of Panorama, Andrea Egitto, teacher and president of Northampton Association of School Employees (NASE), and Carrie Foley, special education teacher at Bridge Street school, join Anat to discuss the Northampton Public Schools (NPS). What is the state of NPS for teachers, staff, and families? What's going right and what are its struggles? Despite the 32 percent increase in school funding, how is that the schools are cutting positions? And what does Anat mean when she says, "intentional family engagement"? They answer all of those questions and more on this special episode of Panorama.

Astasia Myers, General Partner at Felicis, breaks down how venture capital is betting on AI and why over 80% of their recent investments are in this space. But this isn't just another “AI is the future” conversation. We dig into the real ROI happening right now in healthcare voice agents, why MIT says 95% of GenAI projects fail to reach production, and what needs to happen for that number to flip. If you're building, investing, or just trying to understand where enterprise AI is actually working (not just hyped), this episode cuts through the noise.What You'll LearnThe labor replacement opportunity: Why outcome-based AI solutions are targeting the $35 trillion labor market instead of just software budgets and how that changes everything for startups and investors.Voice AI's healthcare breakthrough: How voice agents are finally solving the operational bottlenecks in patient scheduling and communication, driving 24/7 availability with better NPS than human operators.Why 95% of GenAI projects still fail: The technical and infrastructure gaps that prevent most AI initiatives from making it to production and what's needed to fix that in 2026.The new technical risk era: After years of focusing purely on market risk, VCs are back to evaluating deep technical challenges in agentic systems, browser automation, and continuous learning loops.The exceptionalism filter: How early-stage investors are separating signal from noise when everyone can spin up an AI startup and why founder insights and lived experience matter more than ever.Timestamped Highlights00:31 – What Felicis invests in and the types of AI companies dominating their portfolio right now02:58 – Why healthcare tech is finally ready for its AI moment after years of long sales cycles and unclear ROI08:15 – How outcome-based pricing is changing the VC evaluation playbook and unlocking 10x larger TAMs13:26 – The mythical one-person billion-dollar company: Is it real, and how would investors even spot it?17:18 – Voice AI as the gateway for enterprise adoption and why this modality is different from Siri and Alexa20:08 – Democratizing AI: What ChatGPT did for consumers and what needs to happen for enterprise buildersOne Thing Worth Remembering“These technologies can price towards the labor replacement markets, which is about 10x the size of the software market itself. The ROI right now is so tangible that it is a time to invest.”Subscribe and Stay in the LoopIf this episode gave you a new angle on where AI is actually delivering value, share it with a founder or investor who needs to hear it. Subscribe so you don't miss the next conversation, and drop a comment if there's a topic or guest you want us to tackle next.

In this episode, Justin opens up about one of the biggest challenges nurse practitioners face when starting or growing a business, fear. Whether it's fear of failure, fear of losing stability, or fear of not being “ready,” these thoughts can stop even the most capable NPs from moving forward. Justin shares honest stories from his own journey, explains why fear is often just misplaced focus, and offers practical ways to push past anxiety and self-doubt. If you've ever felt stuck or afraid to take the next step, this conversation will help you shift your mindset and start taking real action toward your goals.

This week, Monika breaks down the sweeping changes in the National Pension System (NPS) that came into effect from October 1, 2025, and what they mean for investors planning their retirement. The revamped NPS now offers a more flexible and competitive alternative to mutual funds and insurance plans. Monika explains how, for years, the NPS remained a rigid, low-cost product built for simplicity — but one that often left investors frustrated with limited fund choices, compulsory annuity rules, and clunky access. The latest reforms mark a turning point, aiming to make NPS more adaptable and investor-friendly.Monika highlights the key updates that have transformed the product: investors can now allocate up to 100% in equities, choose multiple schemes within each asset class, and benefit from new fund options tailored to different risk profiles. With a modest increase in fund management costs and upcoming plans to relax the 40% annuity lock, the NPS may soon evolve into a strong, low-cost retirement vehicle. However, Monika cautions that while the direction of reform is promising, existing investors should evaluate the changes carefully and new investors might do well to wait until the new schemes show a track record.In listener questions, Sonal from Mumbai seeks advice on investing her retirement corpus to generate regular income, Mainak writes about evaluating his bank's “free” wealth management services and the hidden risks involved, and Aniket from Bengaluru asks how best to invest a small amount received as a gift for his newborn's future.Chapters:(00:00 – 00:00) The New NPS: What's Changed and Why It Matters(00:00 – 00:00) Should You Switch or Stay: Understanding the New Options(00:00 – 00:00) Investing Your Retirement Benefits Wisely(00:00 – 00:00) The Hidden Cost of “Free” Wealth Management(00:00 – 00:00) Building a Baby Fund the Smart WayIf you have financial questions that you'd like answers for, please email us at ⁠mailme@monikahalan.com⁠ Monika's book on basic money management⁠⁠https://www.monikahalan.com/lets-talk-money-english/⁠⁠Monika's book on mutual funds⁠https://www.monikahalan.com/lets-talk-mutual-funds/⁠Monika's workbook on recording your financial life⁠⁠https://www.monikahalan.com/lets-talk-legacy/⁠⁠Calculators⁠⁠https://investor.sebi.gov.in/calculators/index.html⁠⁠You can find Monika on her social media @monikahalan. Twitter ⁠⁠@MonikaHalan⁠⁠Instagram ⁠⁠@MonikaHalan⁠⁠Facebook ⁠⁠@MonikaHalan⁠⁠LinkedIn ⁠@MonikaHalan⁠Production House: ⁠www.inoutcreatives.com⁠Production Assistant:⁠ Anshika Gogoi⁠

On this accredited episode of NP Pulse: The Voice of the Nurse Practitioner, hear from experts Kathryn Evans-Kreider and Debbie Hinnen, who will be discussing the latest evidence and practical strategies for using continuous glucose monitoring (CGM) to improve outcomes, prevent complications and empower patients. NPs will learn how to apply current guidelines and expand CGM access across diverse patient populations. A participation code will be provided at the end of the podcast — make sure to write this code down. Once you have listened to the podcast and have the participation code, return to this activity in the AANP CE Center. Click on the "Next Steps" button of the activity and: Enter the participation code that was provided. Complete the posttest. Complete the activity evaluation. This will award your continuing education (CE) credit and certificate of completion. CE will be available through Oct. 31, 2026. Podcast Resource: ClinicalBrief_TacklingTherapeuticInertia.pdf This activity is supported by an independent medical educational grant from Abbott Diabetes.

In this episode, Brigitte Sager DNP IFMCP discusses her insights from the recent PLMI Thought Leaders Consortium, focusing on the evolving landscape of functional nursing and medicine. She highlights key themes such as immunometabolism, the impact of politics on functional medicine, the importance of personalized healthcare through wearable technology, and the challenges posed by ubiquitous toxins. The conversation also touches on cognitive decline and the role of functional medicine in reversing it, as well as the necessity for nurses to be disruptors in the healthcare system. Brigitte concludes with information about upcoming events and the future of functional nursing education. Robert Lustig MD's podcast that was mentioned during this episode: https://www.youtube.com/watch?v=ZE_H7rijrVk To register for the Redefining the Future of Nursing Summit: https://www.fxnursing.com/summit  

In the news: an arrest is made in the case of 2 teens found dead in an Arizona National Forest; Convictions for illegal BASE jumping in Yosemite; Hikers take cover as shots fly over their heads in a wilderness area in California; Seeking information for an assault at an NPS campground; Justice served for the murder of a man found dead in a wilderness area in Colorado; A man arrested for murdering his girlfriend and disposing her body in a National Forest.Support the show!For bonus content join our Patreon!patreon.com/CrimeOfftheGridFor a one time donation:https://www.buymeacoffee.com/cotgFor more information about the podcast, check outhttps://crimeoffthegrid.com/Check out our Merch!!  https://in-wild-places.square.site/s/shopFollow us on Instagram https://www.instagram.com/crimeoffthegridpodcast/ and  (1) Facebook

In this episode of the Atomic Anesthesia Podcast, we connected with Dr. David Warren, DNP, CRNA, NP to discuss the unique journey of transitioning from nurse practitioner to nurse anesthesiologist. Dr. Warren shares insights from his clinical practice, case mix, and favorite patient populations while reflecting on how his background as an NP shaped his approach to anesthesia. Listeners will learn how previous advanced practice experience can both prepare and challenge those entering CRNA training, the advantages it can bring to clinical practice, and the mindset needed to succeed in this career shift. Dr. Warren also talks about his own podcast and social media presence, explaining how he uses these platforms to educate and inspire other clinicians. The conversation concludes with valuable advice for NPs considering the leap to anesthesia, making this episode a motivating and practical listen for aspiring CRNAs.Want to learn more? Create a FREE account at www.atomicanesthesia.com⚛️ CONNECT:

BASE jumping is prohibited in all national parks, but a small number of people engage in illegal jumps each year, “often placing themselves, rescuers and other visitors at serious risk,” the NPS said. See omnystudio.com/listener for privacy information.

BASE jumping is prohibited in all national parks, but a small number of people engage in illegal jumps each year, “often placing themselves, rescuers and other visitors at serious risk,” the NPS said. See omnystudio.com/listener for privacy information.

In this episode, Justin dives into the three main types of practices nurse practitioners can build: brick-and-mortar, telemedicine, and hybrid. Whether you're just starting out or looking to grow, Justin shares the real pros and cons of each model, pulling from his years of experience working with hundreds of NPs.He keeps it real with practical tips on leases, marketing, and keeping costs in check, while explaining why the hybrid model might just be the best of both worlds. If you're trying to figure out the right path for your practice, this episode is full of relatable, actionable advice to help you make it happen.

John sits down with Harmony Brownwood, CEO & founder of GreenWorks Inspections & Engineering, to unpack how she grew from zero connections in 2009 to one of the largest independently owned inspection companies in the U.S.—now operating across six states with 11 locations, 2,500–3,000 services a month, and a runway from ~$15M toward $20M in annual revenue. Harmony shares the mindset work that kept her going for 16 months without a sale, the systems that let her scale beyond herself, and why “happy clients + happy team” is the non-negotiable core KPI.They get into how GreenWorks blends home inspections, structural engineering, and environmental services; why market flatness forces true market-share plays; and the playbook for entering new states by leading with engineering/environmental before residential inspections. You'll hear how she measures client experience (NPS, “happy calls,” QC + AI on 80k+ reports), builds SOPs that actually stick, and keeps standards sky-high while still being beloved by realtors, investors, and homeowners.If you want a concrete blueprint for scaling a people-powered, service-heavy org—without PE money, franchising, or letting quality slip—this one's for you.

This week, I sat down with Tess Awal, CX Manager at Dr. Squatch — the men's soap brand that turned natural hygiene into a full-blown lifestyle movement. If you've ever seen their cheeky ads or heard about their viral Sydney Sweeney “bathwater” drop, you already know: Dr. Squatch knows how to make personality a growth strategy.We cover creativity, leadership, and what it really takes to build CX that keeps customers talking. Tess shares how her background in fashion photography and visual merchandising taught her the art of storytelling through experience, and why good CX is a lot like good design — it's about knowing what makes people stop, look, and feel something.She talks about how Dr. Squatch keeps its humor while scaling into major retailers like Walmart, Target, and Costco, and what really went into the Sydney Sweeney campaign that broke the internet. Tess also shares why she believes “bad feedback” doesn't exist when you care enough to listen, and how she ensures customer insights are front and center — even the company's COO reads NPS reports every week. Finally, she explains what the Unilever acquisition means for the brand and why loyal fans have nothing to worry about.If you're building a brand, leading a CX team, or figuring out how to stay human as you grow, this episode is packed with takeaways you can actually use. Listen now for lessons on creativity, brand voice, and why humor, empathy, and authenticity never go out of style.

Ghostly holiday parties, dancing desert lights, and a low‑tide cave with a mind of its own. Ready to let curiosity win for one spooky night? In this episode, we cover: Halloween traditions in and around the parks! El Tovar at Grand Canyon and the friendly specter of Fred Harvey Big Bend by night, unexplained lights, and why it can feel like the loneliest park in the lower 48 Acadia's Devil's Oven sea cave, low tide, and why the NPS wants you to give it space Your task for today: We hope we've convinced you that there's a lot more to our national parks than meets the eye! Head over to the @DirtInMyShoes Facebook or Instagram pages and let us know what you think. What's your favorite spooky story from a national park? Planning your own spooky adventures? Dirt In My Shoes National Parks Itineraries: https://www.dirtinmyshoes.com/national-park-trip-itineraries/  Master Reservation List: https://www.dirtinmyshoes.com/list/ National Park Checklist: https://www.dirtinmyshoes.com/national-parks-checklist/  Trip Packing List: https://www.dirtinmyshoes.com/pack/ Don't miss the full show notes packed with all the links we mentioned so you can plan your adventures like a pro: https://www.dirtinmyshoes.com/haunted-national-parks-vol-3/

Ben Alarie spent 8 years building Blue J with "partial product market fit"—real customers, real revenue, but no real market pull. Then he made a bet that would either kill the company or 10x it: he put the existing product in maintenance mode and gave his team 6 months to rebuild everything from scratch using a technology that barely worked.Two years later, Blue J went from $2M to $25M in ARR. They're adding 10 new customers every single day. NPS went from 20 to 84.This isn't a story about getting lucky. It's about a founder who knew—with absolute conviction—that the market would eventually arrive, and made sure he was ready when it did. But it's also about the danger of fooling yourself into thinking you have PMF when you only "kind of have PMF."Why You Should Listen:Learn the brutal difference between fake and real PMFDiscover when to abandon millions in existing ARR to go all-in on something elseWhy "time to value" might be the single most important metric for word-of-mouth.See what it takes to survive until the market is ready.Keywords:startup podcast, startup podcast for founders, product market fit, founder journey, early stage startup, startup pivot, AI startup, SaaS growth, founder advice, hypergrowth startupChapters:(00:02:00) Starting BlueJ(00:9:26) Introducing AI to Tax Research(00:12:44) Starting to Build(00:17:03) Not Having True PMF(00:19:44) Believing in Retrieval Augmented Generation(00:25:34) Updating to V2 of BlueJ(00:30:58) The Necessity of Time to Value(00:33:47) When You Knew You Have PMF(00:38:19) One Piece of AdviceSend me a message to let me know what you think!

Disappearances in GLACIER National ParkBecome a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Dean thought he'd have to bootstrap Axonius because no investor would fund a solution to a problem that had existed for 20 years. He was wrong—they've raised $500M. The breakthrough came when a Fortune 500 company was actively being hacked by Chinese state actors. Their first customer almost said no—they had 20 bugs during the POC. But Dean's team fixed each one within 48 hours while their competitors took quarters to respond. That speed changed everything. They went from zero to $100M ARR in under 5 years, created an entirely new category (cyber asset management), and achieved an NPS score in the 80s—unheard of in cybersecurity. His framework for the three types of enterprise journeys will change how you think about positioning.Why You Should Listen:Why responding to customer issues in hours changes everything.How to turn a "dormant pain everyone accepts" into a $500M+ company.Why speed beats everything.The 3 types of enterprise software journeys and which one VCs won't fund.Keywords:startup podcast, startup podcast for founders, Axonius, Dean Sysman, cybersecurity startup, enterprise sales, Unit 8200, cyber asset management, B2B SaaS, YC alumni00:00:00 Intro00:02:25 From Hacker to CyberSecurity00:14:46 The three types of enterprise software journeys00:18:41 Why time to value beats everything00:29:33 Thought they'd bootstrap but VCs validated the problem00:35:14 Failed POCs and landing first customer with 20 bugs00:40:10 Zero to $100M ARR in under 5 years00:45:24 When to know you have product-market fitSend me a message to let me know what you think!

See all the Healthcasts at https://www.biobalancehealth.com/healthcast-blog You can convince yourself of a fairy tale that the US government provides us with excellent advice on how to be healthy—for instance, what the percentages of each food group should be, like the food pyramid or the food plate. However, time has shown that they aren't focused on our health with their recommendations; rather, they are attempting to promote the food produced in the US. It's all about money. We now understand that the government-approved food pyramid has contributed to an increase in obesity, illness, and diabetes over the last 60 years, primarily because its main goal was to promote grains in the form of cereals to children. This has led to the unfortunate situation we face today, characterized by rising rates of diabetes and obesity.  To make matters worse, iodine has been removed from bread and other foods, leaving many Americans with hypothyroidism.   The allowed food additives extend shelf life (and profits) but diminish human longevity. Ultimately, the government should not dictate our dietary choices! Supplements are substances like minerals, vitamins, peptides, and glandulars intended to enhance the inadequate American diet; however, medical societies and the FDA do not endorse their use. Nonetheless, we need them to improve nutrition, prevent disease, and provide the building blocks for bones and muscles, as well as to counteract the chemicals present in our water, food, and air mandated by the government. Supplements help protect us from the poor advice and environmental pollution we encounter in everyday life. Environmental regulations and processes have resulted in increased illnesses, such as hypothyroidism, due to the addition of fluoride to our water instead of solely to our toothpaste.  Fluoride depletes iodine levels in our breasts and thyroid, contributing to conditions like breast cysts, breast cancer, and hypothyroidism. Regarding water—are you aware that the water treatment managed by our local governments incorporates harmful chemicals into our drinking water, which may be carcinogenic, in an effort to prevent lead from leaching from very old pipes? This system is outdated because most of the population uses copper or plastic pipes, and lead has not been used in construction for more than 50 years. The anti-lead chemicals that are added can adversely affect our health. That is just the tip of the iceberg. Other examples of how our government prioritizes profit over the health of its citizens include allowing big pharma to price necessary medicines beyond the reach of the average person, all to enhance the stock value of these companies. The price of the same drug from the same manufacturer in other countries is significantly lower than for its own citizens. It should be the other way around. Even then, we are sicker and heavier than any other first-world country. Since you are not here to learn about politics, this serves as my segue into discussing the current denigration of the importance of vitamins and mineral supplements for our health. Just consider this:  the average diet consists of processed foods lacking any nutritional value. Fast food contains additives that encourage us to eat more rather than less; portion sizes have increased, and the consumption of whole foods has declined over my lifetime. These are the most compelling reasons I have for taking nutritional supplements that we used to get from our diets before the 1960s. Since we know our patients are consuming chemicals that harm their health, my goal as a preventive medicine doctor, along with my nurses and nurse practitioners, is to keep our patients healthy, even when the government does not!   You should heed our recommendations for specific supplements tailored to your individual symptoms and future health. Public health aims to make the group generically “healthier” by governmental standards, but medical care should prioritize our patients, striving for each individual to live a long, disease-free life. However, we face significant misinformation in this battle! Why don't mainstream medical groups recommend supplements? Their reasons include a focus on illness rather than wellness, making them more reactive than preventive in perspective. Additionally, most doctors lack training in nutrition and are often unhealthy and overweight. Another factor is that they primarily deal with medications and surgeries, which is what they typically recommend. In the twenty-first century, we all need supplemental nutrition.  I don't have a single patient whom I believe is getting everything she needs from her diet without supplements. Supplements include minerals, vitamins, herbs, select foods, and animal glands that help maintain health and prevent illness by compensating for what modern food may lack. The supplements recommended by your BioBalance Health doctor and NPs are tailored to meet various individual needs, so please read about why we prescribe these supplements specifically for you. Supplements add to the nutrients that are missing from our modern diet.   What health benefits can supplements offer? Act as alternatives to medication Enhance the activity of deficient hormones as people age Stimulate the production of hormones Provide the right form of a vitamin that you need and can't get from food Replace the minerals that are lacking in locally grown foods and water Supplements can replace the natural components of drinking water Supplements provide minerals and vitamins that prevent diseases like hypothyroidism. Supplemental animal glandulars are successful at reversing deficiencies that are not available in FDA-approved drugs. Preventive medicine physicians recommend supplements for various reasons: To improve your nutrition To mitigate genetic abnormalities such as elevated homocysteine levels. To counteract chemicals in the environment To treat medical conditions with no known medications To supply certain minerals that are deficient in your area of our country To treat abnormal hormone levels like low thyroid To treat certain symptoms and conditions that have no other solution To prevent future disease To stimulate the production of certain hormones to take the place of a prescription drug To detoxify your liver and gut To improve the absorption of nutrients in the gut To supply minerals and vitamins for osteoporosis To improve your mental health by improving the bacteria in your gut Assist in weight loss My goal is to educate people honestly about the tools they can use to maintain their health and extend their lifespan.  A few words of caution should be added to complete this lesson. Please avoid using the cheapest vitamin or mineral supplement on Amazon unless your doctor has prescribed that specific brand.  Many supplement companies are not “Medical Grade, ” meaning they are not tested and approved by agencies that ensure you receive an effective supplement with your purchase.  Amazon has been found to sell vitamins packaged in reputable brand bottles that contain capsules with none of the expected supplements inside! BioBalance Health and BioBalance Skin provide tested medical-grade products, ensuring you take the right supplements for the desired effect.  We cannot expect the same quality from most supplements available online. Avoid taking a supplement just because someone else is using it; you might not need it, or worse, it could have negative effects. Trust experts to evaluate what you truly need and what you can do without. When you have a consultation with a BioBalance doctor or NP for your yearly visit, please bring a list of your medications and supplements to discuss with them. Please do not call our RN or email your list for their opinion. Evaluating your needs and aligning them with your supplements requires time.

National Park MYSTERIES Collection #22Become a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

With the foundational Functional Medicine for Nurses course coming to an end, many nurses are asking, what now? Brigitte Sager, DNP answers that question and maps out the next steps for nurses who want to bring functional approaches into practice. She explains why functional nursing is more than a rebrand, how it reclaims nursing roles as healers, teachers, and leaders, and why nurses need clear scope, community, and clinical support to apply these concepts safely. Brigitte also shares details about the Institute for Functional Nursing, current CE courses, the membership community with live case reviews, and the full functional nursing program launching in early 2026. If you want practical training that is built by nurses for nurses, or if you are wondering how to integrate functional care into your setting, this episode explains how to get started and where to find mentorship and resources. Sponsored by the Institute for Functional Nursing, the premier functional medicine program for nursing professionals. Learn more and join the waitlist at fxnursing.com/learn. Register for the free Redefining the Future of Nursing summit at fxnursing.com/summit.  

Shilpa Reddy, CMO of Down Under School of Yoga and former Marketing VP at Acorns, maps her journey from fintech to wellness and explains why the same principles drive both: make time-tested tools accessible, and build a community that keeps people engaged. She breaks down her three-stage marketing flywheel, and shows why marketers must dismantle the false divide between direct response and brand storytelling. The conversation moves from Acorns' spare-change investing to Down Under's community-driven yoga. She interrogates the role of podcasts as the new TV, the measurement gaps left by ATT, and how authenticity risks becoming uniform in an AI-saturated content world.Questions Shilpa answered in this episode:What drew Shilpa from Acorns to running a yoga business?How curiosity and human-centered marketing let her adapt across industriesWhat is the three-stage marketing flywheel, and how do you know when to move from one stage to the next?Why brand and performance are one continuum, not opposing forces?How LTV makes the case for brand investment with a CFOWhy podcasts function as the ‘new TV' for reach, trust, and ad effectiveness?How marketers should balance host-read storytelling with direct response calls to action?How AT&T's affected mobile marketing measurementWhy authenticity should mean varied storytelling, not uniform brand policingWhat advice Shilpa gives to early-stage wellness founders with no marketing budget?Timestamps:(0:00) – Intro; Shilpa's journey from Acorns to Down Under Yoga(2:00) – Growing up with yoga, curiosity, and career pivots across industries(3:50) – Acorns' mission and how it relates to yoga(8:00) – The three-stage marketing flywheel explained (fit, LTV, brand)(13:50) – Signs you're ready to move between stages (NPS, brand love, data)(15:15) – Making the CFO case for brand investments through LTV(17:00) – The orchestration problem: aligning funnel mechanics with brand reach(19:00) – Podcasts as the new TV: hours consumed, trust, and ad-to-content ratio(24:40) – ATT's impact: creativity up, measurement lagging(26:20) – Authenticity vs. uniformity: the danger of AI-generated generic content(29:30) – Advice to early-stage wellness founders: start with your most loyal clients(55:00) – Wrap-up: Down Under Yoga, on-demand classes, how to connectQuotes:(12:30) – “Stage one is finding who your product is loved by. Stage two is increasing their lifetime value. Stage three is broadcasting your brand story.”(15:30) – “LTV almost by definition is long-term. It allows you to justify investments in brand.”(19:10) – “Podcasts are the new TV. Americans average three hours a week, and the trust in the host feels one-to-one, not one-to-many.”(27:20) – “Authentic does not have to mean uniform. It's the opposite. It means telling varied, engaging stories rooted in what you stand for.”Mentioned in this episode:AcornsDown Under School of YogaShilpa's Linkedin

Databox is an easy-to-use Analytics Platform for growing businesses. We make it easy to centralize and view your entire company's marketing, sales, revenue, and product data in one place, so you always know how you're performing. Learn More About DataboxSubscribe to our newsletter for episode summaries, benchmark data, and moreDave Gerhardt built Exit Five by treating community like a product—not a side project.In this episode, he walks through how the Exit Five team runs community with the same rigor as a SaaS org: dedicated product roles, roadmaps, feedback loops, NPS, and sprint cycles. He also shares why most B2B companies shouldn't build a community, and what to focus on instead.We also dig into how to justify the ROI of brand and community work, why direct traffic is your best brand metric, and how AI is reshaping what lean GTM teams can do.In this episode, you'll learn:Why Exit Five runs its community like a product orgThe biggest mistakes B2B companies make when launching communitiesHow Drift's podcast helped drive $1M in pipeline – with no attribution modelDave's take on brand, content, and the new AI-powered marketerThe exact metrics Exit Five tracks to grow and retain members

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   What's the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible.  And, just for our audience, you'll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don't miss it — we won't!   Faisal Mirza is the Associate Vice President of the New York Hall of Science. With a career spanning iconic New York institutions—including the American Museum of Natural History, the Intrepid Sea, Air & Space Museum, the Empire State Building, One World Observatory, and even LaGuardia's Terminal B—he has led opening teams, built high-performance operations, and shaped guest experience at scale. At NYSCI, he champions “design, make, and play” through hands-on exhibits rooted in STEM and community impact. In this interview, Faisal talks about the oohs and ahhs, cost-effective vs. better, It's okay to be nice. The oohs and aahs “I think a lot of us have come into this industry because of the oohs and aahs that we are part of… you get those oohs and aahs and you get the wows.” Faisal ties the magic of reveal moments to operational purpose. He recalls One World Observatory's deliberate build-up: from the storytelling elevator ride to a dramatic reveal that regularly prompted applause and even tears. He emphasizes that leaders should revisit these moments frequently—stepping out of the back office to reconnect decisions and data with the guest's emotional response. At NYSCI, that same spark is cultivated by translating concepts into creation. Visitors learn about light, space, or insects, then head into the Design Lab to “use your hands,” turning ideas into tangible projects. That cycle—from discovery to making—keeps guests coming back for the “wow” and reminds teams why meticulous execution matters. Cost-effective vs. better “Should we look into being very cost-effective or being better? There's always balance… it goes back to what the organization is really looking for and how, as a leader, you can justify that process.” When choosing between a sign and a person, Faisal argues that “profitable” and “memorable” aren't always the same. At Terminal B, his team justified human touchpoints (e.g., pre- and post-TSA guidance) by instrumenting the experience with data: NPS, robust passenger surveys at the gate, mystery shops, and large-scale trainings. With measurable outcomes, “better” isn't a vague ideal—it's a defensible investment. He frames the decision as a strategic reflection of organizational DNA. In hyper-competitive markets, small touches compound: clear sightlines, open space, visible staff, and right-sized wayfinding all convert friction into confidence. The lesson for attractions is to define the guest standard, then measure relentlessly so quality choices stand up to budget scrutiny. It's okay to be nice “When you, as part of that team, see, ‘It's okay to be nice. I didn't know that.' When you see others doing it and you're in that universe of everyone being nice, it's really great.” Faisal describes how staffing critical junctions, like the “recomposition” area right after TSA, signals a cultural norm: proactive help is expected. In fast-paced New York, hospitality can still thrive when leaders model it and operationalize it. By placing people where guests naturally feel uncertain, teams normalize courtesy, reduce stress, and elevate the entire journey. That mindset carries into museums and attractions. From shinier floors to warmer smiles, “little things” matter as much as headliners. Faisal's leadership lens blends big-picture reveals with micro-gestures that make visitors feel cared for, proving that kindness is both practical and powerful.   Faisal would like to thank everyone he's worked with over the years, because he's learned something from everyone at the different organizations he's been at. Connect with Faisal directly on LinkedIn, and learn more about NYSCI by visiting www.nysci.org. This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)  

Host Eric Glazer convenes senior leaders from Humana, Noom, and Blue Shield of California to explore how payers are integrating GLP-1 therapies into comprehensive cardio-metabolic care strategies. The conversation outlines how digital, behavioral, and clinical interventions can align to deliver sustainable outcomes, lower costs, and strengthen member engagement. Panelists share real-world playbooks on scaling GLP-1 programs responsibly—balancing access, affordability, and long-term adherence through consumer-centric design and data-driven clinical support.

These PARK RANGERS Suddenly VANISHEDBecome a supporter of this podcast: https://www.spreaker.com/podcast/missing-persons-mysteries--5624803/support.

Best practices once drove growth. But in the AI era, they might be your biggest barrier to progress. Courtney Baker, David DeWolf, and Mohan Rao break down why rigid frameworks like Lean, Agile, and NPS are no match for real-time transformation. They explore how AI is rewriting the rules—and why success now depends on constant reinvention, not static playbooks. David steps into “AI in the Wild” to unpack a headline-grabbing statement from Walmart's CEO: every job—2 million of them—is about to change because of AI. What does that mean for leaders everywhere? Later, Courtney sits down with Andy Sitison, CTO of Share More Stories, to talk about human-centered transformation. They dig into practical AI ethics, how to protect authenticity in a world of generative noise, and what it really takes to build trust with technology.

Why is menopause care still fragmented? Dr. Alyssa Dweck, Dr. Mary Jane Minkin, and Heather Maurer dig into the “menopause desert,” the WHI legacy, workplace fixes, and how NPs and clinicians can personalize evidence-based care—without the stigma or misinformation. This podcast is not available for CME/CE/CPD credits. Please visit the Medscape homepage for accredited CME/CE/CPD activities. Earn Credit / Learning Objectives & Disclosures: https://www.medscape.org/viewarticle/1002974?ecd=bdc_podcast_libsyn_mscpedu

Learn how to Master Client Retention with Predictive Analytics Instead of Guesswork Things about client retention that most entrepreneurs get wrong: they're flying blind until it's too late. In this game-changing episode, I sit down with our Director of Community, Walker Renfrow, to pull back the curtain on the client retention strategies we've developed through real-world testing, data analysis, and relentless innovation. We're not talking about the same tired advice you'll find everywhere else—this is about moving from reactive churn management to predictive retention analytics that tell you there's a problem before your clients even know they're unhappy. If you're selling into a leaky bucket and wondering why your MRR isn't growing the way it should, this conversation is going to change everything. Walker Renfrow is one of those rare talents who wears many hats and excels at all of them. As our Director of Community at Predictable Profits, Walker has become a catalyst for growth—constantly innovating, solving problems in unique ways, and creating client experiences that don't just retain customers, they turn them into raving fans. With his background in entrepreneurship and experience across manufacturing, construction, and business coaching, Walker brings a creative, data-driven approach to retention that you won't find in any textbook. He's an artist in both his personal life as a singer and in his professional world, looking at challenges from angles most people never consider. KEY TAKEAWAYS: Selling into a leaky bucket caps your MRR—retention is just as critical as sales for growth. NPS surveys alone won't cut it—low response rates and shallow data won't move the retention needle. Your team can't give accurate client health assessments—their incentives are misaligned to paint rosy pictures. Quarterly interviews by a third party (not the account manager) get you the honest feedback that drives real change. Relationships + Results = Retention—most businesses focus only on results and ignore relationships entirely. Use red/yellow/green client scoring: 75% green, 20% yellow, 5% red—zero red means you're lying to yourself. Track behavioral metrics (attendance, implementation, engagement) to predict churn before it happens—not after. Community is your AI-age defensibility—authentic human connections become irreplaceable as everything else gets commoditized.   Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures. The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show. Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show. Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites:  www.PredictableProfits.com www.predictableprofits.com/community https://start.predictableprofits.com/community

Yoon Kim and Kenji Haroutunian are leading the charge with Outdoor Media Summit, a gathering of industry professionals that continues to build momentum after nearly a decade. In this conversation, we dive into the history of the event - and more importantly, where it's headed. They are launching something new at this year's event, and we've got the exclusive on that announcement. Show Notes: Outdoor Media Summit: https://outdoormediasummit.com/ Yoon Kim: https://www.linkedin.com/in/yoon-kim-5027b214/ Kenji Haroutunian: https://www.kenjiconsults.com/ Colin + Samir Episode: https://www.youtube.com/watch?v=hbZbPHjE8NE Erica Zazo: https://www.linkedin.com/in/ericazazo/ Outdoor ECom: https://outdoorecom.com/ Startup Junkie: https://startupjunkie.org/ Global Cycling Accelerator: https://cyclingaccelerator.com/ Stephen Regenold - Founder of Gear Junkie: https://www.instagram.com/stephenregenold/?hl=en NPS: https://en.wikipedia.org/wiki/Net_promoter_score BPC - Brand, Product, Content: Livsn T-shirts: https://www.livsndesigns.com/products/pack-shirt Yoshino Power Station: https://yoshinopower.com/products/b2000-solid-state-portable-power-station FlyLow Homegrown (Book): https://flylowgear.com/collections/all/products/homegrown-the-flylow-story Join us on LinkedIn: https://www.linkedin.com/company/second-nature-media Meet us on Slack: https://www.launchpass.com/second-nature Follow us on Instagram: https://www.instagram.com/secondnature.media Subscribe to our newsletter: https://www.secondnature.media Subscribe to the YouTube channel: https://www.youtube.com/@secondnaturemedia

In this Bright Spots in Healthcare episode, host Eric Glazer brings together an all-star panel of leaders who are reshaping the future of Medicaid and social care. Our guests include: Vanita Pindolia, Vice President, Medicare Star Ratings, Emergent Holdings (BlueCross BlueShield Michigan) Jason Merola, MD, Chief Medical Officer, MVP Health Care Charlotta Eriksson, Lead Director, National VBC Partnerships (Specialty), Aetna Mary O'Connor, MD, Chief Medical Officer & Co-Founder, Vori Together, they explore: How Medicare Advantage plans are embedding Stars, CAHPS, and adherence metrics directly into provider contracts to drive accountability, improve quality, and sustain year-over-year performance gains. How payers like Aetna are expanding value-based care into specialty domains—from CKD and oncology to musculoskeletal and cardiology—by partnering with specialty-aligned organizations rather than converting individual specialists to risk models. How MVP Health Care is designing hybrid incentive structures that reward specialists for closing quality gaps and improving outcomes, without requiring full downside risk. Why MSK care is becoming pivotal to Stars success, as physical and mental health measures grow in weight through 2027, and how holistic, physician-led models are improving activity, satisfaction, and cost savings simultaneously. How digital-first specialty networks are solving access challenges, reducing “ghost network” exposure, and creating new opportunities for plans to meet CMS adequacy standards while improving the member experience. How collaboration across utilization management, Stars, and member experience teams helps avoid trade-offs, ensuring that cost controls don't come at the expense of satisfaction or CAHPS performance. Panelist Bios: https://www.brightspotsinhealthcare.com/events/stars-savings-and-satisfaction-unlocking-msk-and-specialty-care-strategies-for-medicare-advantage-success/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. https://drive.google.com/file/d/1a_rX23Ev5VRrJKqb8_UwAYBd9tUBIfWA/view?usp=sharing Resources:  Maximizing 2026 Medicare Advantage Performance with Physician-Led MSK Care This report outlines how Vori's physician-led, virtual-first musculoskeletal (MSK) model helps Medicare Advantage plans:Improve up to 12 Star measures across preventive care, chronic condition management, and member experience Deliver faster access to care—appointments available within 48 hours Enhance outcomes for pain, fall prevention, and osteoporosis care while achieving an NPS of 87 Align with the new 2026 Star measures for Improving and Maintaining Physical and Mental Health To request your copy, email nroberts@brightspotsventures.com. Clinical Quality Performance of Value-Based and Fee-for-Service Models for Medicare Advantage: https://jamanetwork.com/journals/jama-health-forum/fullarticle/2839238 This JAMA Health Forum article compares clinical quality outcomes for Medicare Advantage patients whose care is delivered under value-based payment (VBP) models versus traditional fee-for-service (FFS). It finds that VBP arrangements, especially those with two-sided financial risk—in general are associated with better performance on standardized clinical quality measures than FFS. Thank you to our Episode Partner, Vori: Vori partners with health plans and providers to improve musculoskeletal (MSK) care through data-driven, physician-led solutions. Their approach helps reduce unnecessary surgeries, improve recovery outcomes, and enhance patient satisfaction—supporting plans in achieving better Stars performance and overall member experience. To learn more, visit vorihealth.com. Schedule a meeting with Mary O'Connor Chief Medical Officer, Vori: To dive deeper into how Vori can help your plan improve outcomes, reduce costs, and strengthen Medicare Advantage Star Ratings,or to schedule a meeting with Mary O'Connor. Reach out to nroberts@brightspsotsventures.com  to schedule the meeting. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.   We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the “bright spots” in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.  

GOLD Updates, Novel Treatments, and Managing Comorbidities in COPD Care Level up your COPD care with practical, evidence-based strategies. Learn how to confirm airflow obstruction with spirometry (and use LLN/Z-scores thoughtfully), stage patients with the A/B/E framework, and build treatment around long-acting bronchodilation—adding ICS selectively based on exacerbations and eosinophils. We'll highlight the nonpharmacologic moves that change outcomes (smoking cessation, vaccination, pulmonary rehab, oxygen when indicated), when to reach for add-ons (azithromycin, roflumilast), how to approach chronic hypercapnia with home NIV, and what's new (hello, ensifentrine). Pulmonologist and longtime Curbsiders member Dr. Cyrus Askin (@Askins_Razor ) returns to share real-world pearls for diagnosing, treating, and managing comorbidities in COPD. Claim CME for this episode at curbsiders.vcuhealth.org! Patreon | Episodes | Subscribe | Spotify | YouTube | Newsletter | Contact | Swag! | CME Show Segments Intro Case 1 Diagnostic Workup Understanding the Ratio, LLN/Z-Scores, and Equity Symptom abd Risk Staging (A/B/E) Case 2 Foundational Care  Initial Inhaler Strategy  Progression & Hypercapnia: NIV & Adherence Counseling Add-On Pharmacologic Options for Frequent Exacerbators What's New and Emerging Comorbidities and When to Refer  Take-Home Points Recap Plugs, CME, and Credits Credits Written and produced by Paul Wurtz MD. Show notes, cover art, and infographic also created by Paul Wurtz MD. Hosts: Matthew Watto MD, FACP; Paul Williams MD, FACP    Reviewer: Emi Okamoto MD Showrunners: Matthew Watto MD, FACP; Paul Williams MD, FACP Technical Production: PodPaste Guest: Cyrus Askin MD   Sponsor - Freed Use code: CURB50 to get $50 off your first month when you subscribe at freed.ai Sponsor - Grammarly Sign up for FREE and experience how Grammarly can elevate your professional writing from start to finish. Visit Grammarly.com/podcast Sponsor -Locumstory Learn about locums and get insights from real-life physicians, PAs and NPs at Locumstory.com

What if the biggest threat to next year's revenue isn't churn—but the quiet erosion of loyalty you never saw coming? With 85% of professional services revenue riding on existing clients, old tools like NPS and gut instinct just won't cut it anymore. In this special edition, we're taking you inside the Knownwell platform itself—no roundtable, no guests—just a front-row seat to how real-time commercial intelligence is changing the game. Knownwell Chief Marketing Officer Courtney Baker and Chief Product and Technology Officer Mohan Rao walk through the platform live, showing how executives can go from blind spots and firefighting to confident, data-backed decisions in minutes. Watch as they simulate a Monday morning at a fictional agency—and reveal how Knownwell helps leaders prep for surprise client calls, uncover hidden growth opportunities, and balance energy across a full portfolio. This isn't just a product demo. It's a blueprint for how high-performing teams are staying ahead of risk, strengthening client relationships, and winning renewals—without the guesswork.

When Jefferey Lendrum was a boy, he loved birds. What began as a childhood passion volunteering for an ornithology program transformed into a life of wildlife crime - scaling cliffs to steal and then smuggle falcon eggs around the world. Despite multiple arrests, steep fines and various investigations - he just couldn't quit. What motivated him? How did his dedication to birds turn to destruction? This is the story of the “Pablo Escobar of Falcon Eggs”. Sources: Book - The Falcon Thief by Joshua Hammer Documentary - Poached Articles / Webpages - NPS, NPS (2), The New York Times, The Washington Post, India Times, Traffic.org For the latest NPAD updates, group travel details, merch and more, follow us on npadpodcast.com and our socials at: Instagram: @nationalparkafterdark TikTok: @nationalparkafterdark Support the show by becoming an Outsider and receive ad free listening, bonus content and more on Patreon or Apple Podcasts. Want to see our faces? Catch full episodes on our YouTube Page! Thank you to the week's partners! Soul:  For 30% off your order, head to GetSoul.com and use code NPAD. PAKA: Head to go.pakaapparel.com/NPAD and use code NPAD to grab your PAKA hoodie and free pair of alpaca crew socks Ollie: Take the online quiz and introduce Ollie to your pet. Visit https://ollie.com/npad today for 60% off your first box of meals! #ToKnowThemIsToLoveThem Liquid IV: Use our code NPAD at checkout to get 20% off your first order.