Podcasts about hey amy

If you haven’t checked out episode #508, be sure to go back and do so before you listen to this episode. It may not be a surprise to learn that a very small percentage of people ever achieve their goals. But what may be a surprise is knowing what people who DO accomplish their goals all have in common. They put them in writing! Which is why Chalene highly recommends to listen to this show with pen and paper. Or a PUSH Journal (if you’re super cool)! Today, Chalene will teach you how to accomplish serious goal setting and kick off your New Year right! Links from today’s episode: Be sure to listen to the Episode “ Your Year in Review  | How to have a better 2020” before you listen to today’s!!! The New Queen Bee Journals are here but in Limited numbers!! Be sure to order yours quick before they sell out www.pushjournal.com Be sure to check out the new and Improved Courageous Confidence Club Leave Chalene a Voicemail review HERE if yours is played on air Chalene will send you a gift!! Hey Amy!!!! Email me at kristin@chalenejohnson.com Get your free 7 day plan to lose Weight Fast     Stop dieting & start living: www.131Method.com Get the 131 Book!!!   Here’s The System I Use Every Day to be More Organized & Crazy Productive: www.pushjournal.com   Sign Up For MY WEEKLY NEWSLETTER and you'll get FREE tips on how to live a ridiculously amazing fun-filled life!   Be sure you are subscribed to this podcast to automatically receive your episodes!!!    Subscribe to Build Your Tribe!!!      Join our NEW, awesome PodSquad on Facebook here!   Get episode show notes here: www.chalenejohnson.com/podcast    Connect with me on your fav social platform: SnapChat: ChaleneOfficial    Facebook: www.Facebook.com/Chalene      Instagram: www.Instagram.com/ChaleneJohnson    Twitter: www.Twitter.com/ChaleneJohnson TikTok: @chaleneOfficial Hey! Send me a tweet & tell me what you think about the show! (Use the Hashtag) #TheChaleneShow so I know you’re a homie! XOXO Chalene

Welcome to Episode #5 of our weekly podcast here at Miracle Ford! In this episode, we talk with Amy Bryant, the Business Development Manager at Miracle Ford. Topics Discussed: How Amy got into the businessWhat is the BDC (Business Development Center) and what is their roleWhat are the most Frequently Asked Questions that customers haveWorking with customers who have challenged creditHow the Internet has changed the marketplace, and why it is a good thingWhat makes Miracle differentWhat Amy does outside of work Transcript Opening John Haggard: 00:02 Welcome to the Miracle Ford podcast where each week you will be able to learn the best ways to purchase or lease, maintain and accessorize and how to sell your vehicle for the highest resale value possible, when you’re ready to do it. I’m your host John Haggard and throughout each month right here, as you probably already know, if you’ve been listening, we’ll have different team members join us from Miracle to bring you tips that you can actually use, and answer questions that you probably have in your mind already. And by the way, we will also post a transcript of each podcast so you can easily refer to it. The idea there is if you hear something you want to get the information, not have to listen to everything all over again, just go right to the script and your information is right there. On this podcast we’re talking to Amy Bryant and she’s the Business Development Manager at Miracle Ford in Gallatin. Hey Amy, welcome to the podcast. Amy Bryant: 00:49 Hi John. How are you doing? How Did You Get Into The Car Business John Haggard: 00:51 I’m doing good. Doing good. You know, people always want to know, well, who is the person behind the voice? Who is the person behind the face? So it’s always interesting to know. Amy, how did you get started in the car business? Amy Bryant: 01:04 Well, John, I have to say back in 2013 I was actually a recruiter and one of my clients suggested that I try the car business… that I would possibly be good at it. I have loved it every day since then. John Haggard: 01:18 You say a recruiter, what did, who did you use to recruit for? What type of folks were you looking for? Amy Bryant: 01:23 I was actually a recruiter in the accounting arena, so I worked for Robert Half for many years and that is actually how I even got in the car business. It just kind of fell in my lap and I’ve loved it. John Haggard: 01:33 Wow, okay. So people who needed anything at all to do with accounting, you would call on companies and say, “Hey, if you’ve got a need for bookkeeping or a chief financial officer, we’ve got folks”, that type of thing. Amy Bryant: 01:44 That’s correct. Everything from a CFO all the way down to just a data entry. John Haggard: 01:49 Okay. Okay. So how long have you been doing cars and vehicles? Amy Bryant: 01:52 Since April of 2013 John Haggard: 01:54 April of 2013. All right. And so now how about Miracle Ford? How did you wind up at Miracle Ford? Amy Bryant: 02:01 It’s kind of funny. I actually came to have lunch with one of my coworkers that I have worked with for probably six out of my eight years here in the business and I met him at Miracle Ford. He told me what a great dealership this was. I came to have lunch and the rest is history. I just celebrated my one year anniversary here and look forward to many more years here. John Haggard: 02:24 That sounds fun. That’s how it works. Sometimes it’s all about relationships and who you know and who you get to know. When you hear that title, Business Development Manager, it sounds like a big deal and I’m sure it is, but what does that really mean? What do you really do there at Miracle Ford? What Is The BDC (Business Development Center), and What Do You Do? Amy Bryant: 02:41 My team and I develop the business for Miracle Auto Group. We have a whole center that’s designated to this business and we handle all the internet inquiries promptly. We handle all the incoming calls and make outgoing calls to all of our existing customers as well as any potential new customers. But our main goal is to set appointments for all potential customers with our certified professional staff. You know, one of the things is our time is very valuable and when we schedule these appointments, we are doing this for our customer just to expedite their time that they spend in the dealership. John Haggard: 03:16 Okay. Yeah. Because one of the big complaints of people who come in to try to purchase a vehicle or lease a vehicle, you hear these stories… “it took me all day long to try to try to get something done”. So are you saying that your idea and the way that you do business there is to try to make this a process that doesn’t take very long? Amy Bryant: 03:36 Absolutely. We want our customer to be able to get as much knowledge and gather as much information as they can over the phone so that when they come into the dealership, we’re going to have their vehicle ready. We’re going to have the used car manager waiting to appraise their trade and we’re going to have our finance managers on deck so that they can go right in there promptly. John Haggard: 03:56 Alright, so that makes sense. Because, in other words, like if I respond on the Internet and I see a vehicle that I want, really your team or you are going to be the ones who are behind the scene to be sure that I get everything I need so they don’t have to waste a lot of time coming in there asking questions again. Amy Bryant: 04:12 Absolutely. We want to make sure that that is answered promptly, quickly and give you just as much information as we possibly can. We don’t want to have to wait for a sales person to come off of the floor. We want to make sure that you can reach us each and every time you try to. What Are The Most Frequently Asked Questions That Customers Ask John Haggard: 04:29 All right. That makes sense. Cause people really are, I guess there’s a phrase “time starved” today. What are the typical maybe top two, three, four questions you always get? Questions people want to know first? Amy Bryant: 04:41 Well I think mostly they want to know if the vehicle is still available. Do we still have the vehicle, what is the condition of the vehicle, is it a one car owner, they want to know the history of the vehicle and they always want to make sure that the specs that are featured online are correct. So we always are going to be asked to, is that the best price that’s on the Internet? So those are really the top questions that we get asked. And I would say probably 90% of the time, those are the four questions that are always asked. John Haggard: 05:10 All right. So the idea is give the customer all of the information you possibly can on the phone, again to cut down all the time that they would otherwise have to spend. Amy Bryant: 05:20 Absolutely. Can You Help Someone With Challenged Credit? John Haggard: 05:21 And what if somebody, Amy, has challenged credit. What about that? Amy Bryant: 05:26 We have a department here inside of Miracle Auto Group, and they work with so many different lenders that there really is a great chance that we will be able to get you into a vehicle. All of our highly skilled finance managers, they’re going to work very hard. They will work every avenue they can for our customers to leave with a vehicle. John Haggard: 05:45 Pretty good, strong possibility. You’re saying that they can get financial aid dollars and can that be on a new vehicle or new lease as well? Or is that only on used that you can do that? Amy Bryant: 05:54 No, that’s definitely up to lender and up to the finance manager to decide what’s the best option for the customer. I have found that we all have highs and lows in life and that includes our financial struggles are no different. And we have lenders that realize that and they will assist in giving people a second chance. Even after bankruptcy. Our finance managers are relentless. John, they’re gonna work hard and do all they can for our customers. John Haggard: 06:20 Kinda sound like you. You sound relentless, Amy. Amy Bryant: 06:23 Well… you know, I try. Ha. What Changes Do You See in the Marketplaces Today Compared To Just a Few Years Ago? John Haggard: 06:25 There you go. So, what do you think in the market place today, you hear about these companies like Carvana and all sorts of things that are going on. What changes do you see in the marketplace as people go about making a decision to buy or lease a vehicle compared to maybe just a few years ago. Amy Bryant: 06:42 The Internet, hands down the Internet. Most of the customers that we speak with already know what vehicle they want, what they want to pay for it, and do everything before they even step into the dealership or even speak with someone at the dealership. They do their research. And I think the internet is a fantastic tool for our buyer to have. And I look at the Internet as our friend. I believe that we should be able to have all of our information together, as we all work so very hard for our money, I really think the Internet is the buyer’s friend. John Haggard: 07:16 Well that makes sense. And certainly people on anything, no matter what they buy today, it seems like, we’ll all go up there and get a customer opinion, reviews or just to see, hey, you know, what kind of information can I get? It’s almost like, do you ever feel like this Amy? Sometimes people, they don’t really want to talk to anybody. They want to get all the information first, then call and say, can you do it? Yes or no? Amy Bryant: 07:40 Absolutely. And they have every right to do that. You know, I love it when a customer calls me and challenges me to ask that question and to really put together everything we can for that individual. I don’t ever want to say no and I definitely would work every avenue to make sure that I can do what the customer asks. What Makes Miracle Ford and the Miracle Auto Group Different? John Haggard: 07:59 Every dealer is going to say we’re the best. We can finance everybody or most people, you need to come here. You won’t get a better deal, a better price, a better vehicle, better options anywhere else. So what would you say, what would you tell people if they said, “you know what Amy, I keep hearing that same thing. Everybody says they’re the best”. What about Miracle Ford in terms of why really they should deal with the Miracle Auto Group? Amy Bryant: 08:22 John, I have to tell you, in my eight years in this business, I love the principles that Miracle Auto Group stands for. I have worked in the car business for some of the biggest corporations for six years, which is very long time being in a corporation, in the car business. This company is different. I can’t express enough the gratitude that I have. Like Mr Galvin saying on the podcast, episode 1, he actually spoke about the fact of we’re not trying to get people, on the front end part of things. That is huge. He literally has created an atmosphere that the customers are welcomed here and I think I just have the best team and coworkers in the world. So yeah. What Questions Did I Not Ask That You Would Like For People To Know John Haggard: 09:05 All right. Talking to Amy Bryant, she’s the Business Development Manager at Miracle Ford in Gallatin. You know, we covered a lot of topics. Is there any one question I did not ask you Amy, when it comes to purchasing or leasing a vehicle, that people either ask or that you would want them to know? Amy Bryant: 09:23 I have to tell you, a lot of times working in this, one thing is… A dealership will do anything just to get you in the door. And that’s not how we are here. My team, myself, we refuse to do that. If a customer calls about a vehicle and it is no longer available, we are immediately going to call that customer, let them know that that vehicle is no longer available and give them an option. I just think that it’s very important to always be up front. John Haggard: 09:51 But you can also get vehicles from other places where someone could still come deal with Miracle. Right? Amy Bryant: 09:58 We sure can. We have many outlets that we use as a resource to ensure that our customer gets the vehicle that they want each and every time, whether it is a new vehicle or a pre-owned. And I think that’s very important for them to know. What Do You Like To Do Outside Of Work John Haggard: 10:12 All right. So tell us what you do, Amy. What your hobbies are, the most fun things you like to do when you’re not working? Amy Bryant: 10:19 You mean I don’t work? Actually, I’m in my second year of college, so I’m a full time student. So my quiet time has now become my study time. John Haggard: 10:31 Well what are you studying? Amy Bryant: 10:32 Probably Business Management is where I’m going to continue to go. But I love to get on my adult children’s nerves all the time. And my oldest son is actually a high school teacher back home in Baltimore, Maryland. John Haggard: 10:44 Oh Wow. Amy Bryant: 10:45 And I have found that he is now my tutor. My daughter’s here yet. My daughter’s here in Tennessee with me. And every Sunday that is my husband and I’s day where it doesn’t matter what’s going on in the crazy world. We every Sunday reserve that time for us just for church and lunch. So it’s mostly just with my family, John Haggard: 11:04 That’s good. And they say what goes around comes around. So, like mother, like son. Now son’s tutoring mom. That’s pretty cool! That’s pretty cool. Amy Bryant: 11:12 Absolutely. Yes. I know… sometimes it’s quite humbling, but I have to say I’m very proud of them. Closing John Haggard: 11:18 That’s great. Well, thanks Amy. Amy Bryant, folks. That’s the Business Development Manager for Miracle Ford. You can join us again right here for other topics on the podcast throughout each month. Our goal is to show you the best ways to purchase, maintain and accessorize your new or preowned vehicle. Then how to sell your vehicle for the highest resale value possible, when you’re ready to do it. And don’t forget, we’ve also posted a transcript of each podcast right here on the website so that you can easily refer to it, pull out the information that you would like to have at your fingertips. I’m your host John Haggard, and we will see you next time.

"Hey Amy, how can you be opposed to Trump rounding up *illegal* aliens? Why are you so worried about the prospect of Pompeo getting his wish and executing Snowden? Don't you believe in the Rule of Law?" This and more on today's show. Show discussing news, politics and culture from an Individualist perspective. Hosted by Amy Peikoff. Like what you hear? I'd love to have you as a Patron over on my Patreon page!

Rhayne Thomas, author of "Hey Amy, I'm a Black Lesbian Rabbi," "Born Again Bag Lady" and "I'm 40! I'm Fiesty and There's a Gray Hair In My What?" talks books, music, love, life and laughter on Off The Shelf.  Tune in LIVE Friday, December 2 at 6 p.m./EST. Enjoy what this candid, passionate and engaging blues singer and writer who hails from Bronx, New York shares.