DBX: The Digital Business Experience

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Pushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand. The Digital Business Experience with Frank Rogers and Kyle Burt of Acuerdo.io

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    • Jun 28, 2021 LATEST EPISODE
    • infrequent NEW EPISODES
    • 9m AVG DURATION
    • 9 EPISODES


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    Latest episodes from DBX: The Digital Business Experience

    Catering to your customers where they are, Anne Bibb, VP of CX at Support Ninja

    Play Episode Listen Later Jun 28, 2021 41:47 Transcription Available


    Anne Bibb is a veteran of customer care. She's a VP global head of customer experience for Support Ninja. But before all of the customer experience, she was in customer care, she was driving the experience already from the very base of how people engage and come to know your brand. She's really an expert at it. And she is part of the CX revolution. https://www.linkedin.com/in/annebibb/ (Anne Bibb, VP Global Head of Customer Experience for Support Ninja) -=- DBX is brought to you by Acuerdo, the Digital Orchestration Agency for CX & Digital Transformation. For more info, our website, YouTube channel, and other ways to connect, visit go.acuerdo.io/dbx DBX Links

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    The CIO to the CMO, to the Chief Customer / Community Officer

    Play Episode Listen Later Jun 17, 2021 5:38 Transcription Available


    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

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    Digital Transformation Can Never Be Complete

    Play Episode Listen Later Jun 16, 2021 7:07 Transcription Available


    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

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    Establishing Your Village, Network, Personal Brand, & Vulnerability in the Workplace

    Play Episode Listen Later Jun 15, 2021 7:29 Transcription Available


    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

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    Changing the Perspective on Female Leaders, w/ Carol Fineagan

    Play Episode Listen Later Jun 14, 2021 9:30 Transcription Available


    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey. https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/) -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube) https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

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    Fulfillment and Happiness At Work - Employee Experience with Dr. Tracy Brower

    Play Episode Listen Later Jun 8, 2021 5:56 Transcription Available


    Today's guest is Dr. Tracy Brower. She's the author of the secrets to happiness at work. She's a contributing writer for Forbes and Fast Company, and also the principal of applied research and consulting for Steelcase, the global leader in the office furniture industry. On this episode, we talked about creating an employee experience that provides happiness at work and fulfillment. -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency

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    We Agree on CX, Good. How about Frameworks?

    Play Episode Listen Later Apr 30, 2021 3:22 Transcription Available


    DBX 3 - We Agree on CX, Good. How about Frameworks? Technology alone won't save you or make you better. Adopting frameworks and strategies are key. Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency

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    Digital Adaptability

    Play Episode Listen Later Mar 26, 2021 4:07 Transcription Available


    DBX 2 - Digital Adaptability First there's intention, then there's action, and then there's discernment. Connect & Share Hit that subscribe button and follow along then upgrade the experience, text "DBX" to 512-790-7226 -=- Hosted & Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) & https://www.linkedin.com/in/catchkyle/ (Kyle) Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency

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    You Are A Digital Business

    Play Episode Listen Later Mar 26, 2021 4:36 Transcription Available


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