Podcasts about Digital transformation

In this special live Web Summit edition from Lisbon, I sit down with Tom Haworth, founder of D13 AI, to talk about why “good enough” AI might actually be one of the most dangerous places we can get stuck.And you'll hear Tom say it's time for the leaders of vibe coding platforms (e.g. Lovable, Replit, Cursor) to acknowledge that they're great when you need to “demo not memo”, but not great (today and maybe ever) at delivering production-grade, secure code. We also make a few detours as we detail a ridiculous week in Lisbon, including:How (shocker!) 90% of the conference was about AIWhy “good enough” AI is not a good place to beWhether we'll graduate to great AIAI's ROI now and in the futureWhy it's still iffy whether AI agents they can be trusted to accomplish complex jobsRobots wander Web Summit, do the Macarena, fall downHow tennis great Maria Sharapova uses (IBM's) AI How the presumptuous Web Summit's app prominently suggests we all message Maria… (as if!) Visa wants to help creators monetize (yay! it me!), using Web3 technologies (yes, they said “Web3”; no, I was not expecting to hear a non-ironic use of that phrase)Why self-driving cars are the best robots — and coming soon to more of EuropeHow much Web Summit pampers (and corrupts) the media: I was like a stuffed goose. Hurray for Portuguese custard and other delicacies!How even the beer at Web Summit was high tech---Featured voices:Tom Haworth: Founder of D13 AI, a UK-based consultancy that “builds intelligent tools that help businesses make sense of messy data.”Me (Dan Blumberg) — I'm the host of CRAFTED. and the founder of Modern Product Minds. HMU if you want to build something great. I love building from zero to one.---And if you please…Share with a friend! Word of mouth is by far the most powerful way for podcasts to growSubscribe to the CRAFTED. newsletter at crafted.fmShare your feedback! I'm experimenting with new episode formats and would love your honest feedback on this and other episodes. Email me: dan@modernproductminds.com or DM me on LinkedInSponsor the show? I'm actively speaking to potential sponsors for 2026 episodes. Drop me a line and let's talk.Get psyched!… There are some big updates to this show coming soon!

I am back from the FTT Fintech Festival, hosted by VC Innovations and taking place in London. I was hosting a panel on attracting the next generation of customers to mutuals, which are member-owned financial institutions offering different types of services and products. I was lucky enough to have a great group of panelists, and it was a great event over two days. To say that I learned a lot would be an understatement. The event was full of really engaging conversations and panels around a host of topics in the intersection of finance and technology. Since I'm not a finance professional, I wasn't sure how I would integrate into the event and conversations with people there. Plus it was the British and Irish financial systems that were being discussed, which I know basically nothing about. However, despite these important and obvious differences between my knowledge and the knowledge of other attendees, there was enough in common to make conversations pretty easy.The main thing we had in common was that we were all interested in creating experiences of all kinds. There were conversations around customer, user, employee, and digital experiences. There was also mention of frictionless financial experiences, security experiences, and experience-driven identity. It was pretty easy to find the common ground since everything was about experience research and design at some level. Those in industry were interested to hear what us in academia were doing around experience design teaching. Another theme was the impact of artificial intelligence as an element of fintech. Amongst all the conversations of AI was the question of whether or not a “digital first” strategy makes sense for customers seeking financial services. It was clear that people in general, and some specific populations, want to experience the authentic touch of a human being in their interactions. This led to some discussion about what to do with the bank branch. If we are moving to a digital first strategy, then why have branches? At the same time, people want to have the convenience of digital. What if we could have both? The warm touch of a human being at a branch along with the convenience of digital. Enter my guest today on Experience by Design, Victor Cho. Victor has a long career of digital transformation and now is CEO of Emovid. Emovid's product combines the authenticity of face-to-face conversations with the improved efficiency outcomes of AI through the use of video-based communication. Another element of his work is an emphasis on stakeholder capitalism, and businesses contributing to improving society. We talk about his path to CEO success, and how his interest in his Commodore 64 started it. He describes how his business education and religious upbringing combined to prioritize social responsibility over personal gain. We also talk about how we need to create authentic communication in a tech era. Victor shared updates on Emovid's progress, including their platform launch and plans for a new generative AI imaging solution focused on maintaining authenticity in communications. He highlighted the importance of considering the broader impacts of technology and the need for ethical decision-making in its implementation. This conversation would have been right at home at the FTT Fintech Festival, and it is a perfect time to share the conversation with you. Vincent Cho: https://www.linkedin.com/in/victor-cho-/Emovid: https://www.emovid.com/

Send us a textIn this episode of Imperfect Marketing, host Kendra Corman sits down with Amir Elion, founder of Think Big Leaders and a global expert on innovation and AI strategy. Together, they unpack how artificial intelligence is transforming innovation, marketing, and the way businesses think about creativity and efficiency.Amir shares his journey from leading innovation initiatives at Amazon Web Services to helping organizations around the world use AI to scale ideas faster and smarter.

In this episode, Peter Maddison and Dave Sharrock welcome Rick Delisi, Lead Research Analyst at Glia and co-author of "The Effortless Experience" and "Digital Customer Service," to discuss how AI is transforming customer service in banking and credit unions.Rick reveals why the future of contact centers isn't about eliminating human interaction; it's about automating the routine so humans can focus on building real relationships. Learn how banks are breaking the age-old trade-off between efficiency and customer experience, and why starting with internal-facing AI tools is the safest path to transformation.Discover the surprising truth about which customer satisfaction metric actually predicts loyalty (hint: it's not what most companies are measuring), and why customer expectations for AI are shaped more by bad experiences with other companies than by anything your organization does.THREE KEY TAKEAWAYS:1. AI for Everyone, Not Just Customers: AI can transform your entire organization, from helping frontline agents with real-time guidance, to giving managers instant analysis capabilities, to enabling executives to make data-driven strategic decisions. The most successful implementations use AI across all levels: customers, agents, managers, and executives.2. Start Internal, Then Scale Outward: Begin with internal tools that help agents, managers, and executives first. This builds confidence, allows teams to experience the technology firsthand, and creates incremental improvements that build organizational trust. By the time you roll out customer-facing AI, your entire team understands and trusts the system.3. The best predictor of customer loyalty isn't satisfaction scores or Net Promoter Score, it's the Customer Effort Score. Ask customers, "How much effort was required for you to get what you needed?" after each interaction. Low-effort experiences drive loyalty, and this metric gives you actionable insights into where to improve your service processes.CONTACT US:Email: feedback@definitelymaybeagile.comDefinitely Maybe Agile explores the complexities of adopting new ways of working at scale, covering digital transformation, agile practices, and DevOps in enterprise environments.#AI #CustomerService #Banking #DigitalTransformation #ContactCenter #CreditUnions #CustomerExperience #Glia #FinancialServices #AgileTransformation

In this episode of The New Warehouse Podcast, Kevin chats with Kurt Heusner, CEO of Endpoint Automation Solutions, about how mid-market warehouses can modernize through digital transformation. Endpoint Automation Solutions helps companies bridge the gap between their ERP systems and the realities of warehouse operations. Kurt explains how modular, human-centered automation empowers smaller operators to stay competitive, improve visibility, and scale intelligently without overwhelming their teams or budgets. Together, they explore warehouse digital transformation for mid-market companies—balancing technology with people, outcomes, and agility.Learn more about Endpoint and give Gary a break here. Follow us on LinkedIn and YouTube.Support the show

The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews:   The Big Gemma Pullback The Future of Manufacturing Tech (Sanjay Brahmawar, CEO of QAD Software) Big Tech Monopolies   We also cover a number of other relevant topics related to digital and business transformation throughout the show.  

How can we match the right technologies to the right problems, while balancing speed with quality, and prioritising human factors that shape meaningful progress? Aurecon's Chief Operating Officer, Scott Powell, speaks with Professor Marcus Holgersson from Chalmers University of Technology. Together they explore the interplay between risk, innovation, efficiency and adoption, and how organisations can repeatedly unlock new value safely, be that through AI or other technologies. See omnystudio.com/listener for privacy information.

The Accounting Tech landscape is shifting under our feet. This week, we're breaking down the major strategic moves from the industry's biggest players and what it really means for your app, your ecosystem, and your channel strategy. We dive deep into the new AI in Accounting arms race, with Intuit launching its new AI Agents and even HMRC rolling out Copilot. Meanwhile, the giants are making moves. We explore the launch of Sage's next-gen X3 platform and ask the question: Is Sage50 really cloud-based now? But it's not all about the platforms. For SaaS leaders focused on SaaS Activation and partnerships, we put two key ecosystem players under the microscope: Unleashed: In our App Spotlight, we analyze Unleashed's strategic role within the wider Access Group ecosystem and cover its latest production feature enhancements. Xledger: In our "Channel Focus" segment, we get a partner's-eye view of the Xledger program—a must-listen for anyone building a partner-led growth motion. Join us for a packed episode of market intelligence to keep your Digital Transformation strategy one step ahead. Learn how to harness EVO in Unleashed pre client meetings. Join our Partner Product Webinar on the 17th November at 9pm GTM - https://hubs.la/Q03Q2dcL0 Find out more about Unleashed - https://hubs.la/Q03Q2cWv0   Episode Chapters: 00:00 Welcome to Digi-Tools in Accrual World 06:21 App Spotlight: Unleashed's Role in the Access Ecosystem 15:17 App News 15:32 Sage50 now cloud based? 19:04 Sage X3 next gen launch 25:37 New Intuit Accountant Suite and its AI Agents 28:57 New Kids on the Block: Xero's October App Store Additions 32:47 HMRC rolls out Copilot 36:25 Unleashed Software Enhances its Production & Inventory Features 40:40 Channel Focus: Xledger from a Partner's Perspective 50:52 Outro

You're Using AI Wrong (Do This Instead) Geoff Woods on ChatGPT and AI with Jeff Dudan #226 You're probably using AI wrong — and it's costing you time, focus, and real business growth. In this episode of Unemployable with Jeff Dudan, Jeff sits down with Geoff Woods, Co-Founder of The One Thing with Gary Keller and Jay Papasan, former Chief Growth Officer at Jindal Steel and Power, and author of The AI-Driven Leader. Geoff reveals why most people are majoring in the minors with AI — focusing on low-value tasks instead of high-impact strategy. He shares the CRIT Framework (Context, Role, Interview, Task) that turns ChatGPT into a true thought partner—helping leaders make faster, smarter decisions and unlock exponential results. They discuss how executives can 10x their productivity, transform meetings, and use AI for real strategic advantage — without becoming coders or data scientists. If you lead people, manage teams, or want to future-proof your business, this episode will completely change how you think about AI, leadership, and time.

In this bonus episode recorded live at EDUCAUSE in Nashville, Dustin sat down with Nicole Muscanell from the Research and Insights team at EDUCAUSE. Nicole shares insights from EDUCAUSE's latest research outputs—like the Horizon Report on Teaching and Learning as well as the annual Top 10 IT Issues—while offering a grounded perspective on how institutions are evolving their digital strategies. From shifting student preferences in learning modalities to the real risks of overinvesting in flashy tech, this episode explores how higher ed leaders can chart a sustainable, student-centered path forward in a rapidly changing landscape.Guest Name: Dr. Nicole Muscanell - Researcher at EDUCAUSEGuest Social: LinkedInGuest Bio: Nicole Muscanell serves as a researcher at EDUCAUSE. She holds a Ph.D. in Social Psychology and has more than a decade of experience in higher education, including roles in research, instruction, and academic advising. Her recent work explores faculty and student technology use, workforce issues, data and analytics, and emerging trends shaping teaching, learning, cybersecurity, and privacy in higher education. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

You're Using AI Wrong (Do This Instead) Geoff Woods on ChatGPT and AI with Jeff Dudan #226 You're probably using AI wrong — and it's costing you time, focus, and real business growth. In this episode of Unemployable with Jeff Dudan, Jeff sits down with Geoff Woods, Co-Founder of The One Thing with Gary Keller and Jay Papasan, former Chief Growth Officer at Jindal Steel and Power, and author of The AI-Driven Leader. Geoff reveals why most people are majoring in the minors with AI — focusing on low-value tasks instead of high-impact strategy. He shares the CRIT Framework (Context, Role, Interview, Task) that turns ChatGPT into a true thought partner—helping leaders make faster, smarter decisions and unlock exponential results. They discuss how executives can 10x their productivity, transform meetings, and use AI for real strategic advantage — without becoming coders or data scientists. If you lead people, manage teams, or want to future-proof your business, this episode will completely change how you think about AI, leadership, and time.

Tom Black is the First Assistant Secretary of the Exports and Veterinary Services Division at the Australian Government's Department of Agriculture, Fisheries, and Forestry. In this role, he is responsible for regulating and facilitating Australia's exports of animal commodities and certified organic products, while also providing the overarching technical food safety framework for both food exports and imports. Tom leads the Australian Government's bilateral and multilateral technical market access negotiations for these commodities and represents Australia in international standard-setting forums, including the Codex Alimentarius Commission. He has over 20 years of experience in government and is currently the Australian delegate to the Codex Alimentarius Commission. He also serves as Chairperson of the Codex Committee on Food Import and Export Inspection and Certification Systems (CCFICS). Gabor Molnar, Ph.D. is an Industrial Development Officer at the United Nations Industrial Development Organization (UNIDO), technically leading UNIDO's food safety work. As part of his responsibilities, Dr. Molnar designs and implements food safety capacity-building initiatives, mostly in Asia and Africa. He also represents UNIDO in various global forums, including the Codex Alimentarius Commission. Dr. Molnar is the main organizer of the Vienna Food Safety Forum (VFSF) and specializes in the domain of digitalization for food control and safety systems. Dr. Molnar holds a Ph.D. from Université Laval, as well as multiple master's degrees and certifications. In this episode of Food Safety Matters, we speak with Mr. Black and Dr. Molnar [32:51] about: Emerging trends in international food safety standards and regulations, and how digitalization and AI are informing these trends How regulators are incorporating emerging, global trends into the future of food safety The experiences and responses of developing countries to emerging food safety guidelines and standards that are based on trends driven by industrialized nations, including challenges to and solutions for adoptions CCFIC's focus areas related to food safety guidelines and best practices in the context of an increasingly digitalized world The specifics and importance of UNIDO's work UNIDO's new approach to food safety, "Food Safety 2.0," and how the organization works with countries and industry worldwide to implement this approach The origins and history of the Vienna Food Safety Forum, who participates in the forum, and learnings from the 2025 forum Potential dangers posed and questions raised by the growing application of AI in food safety work A sneak peek at the 2027 Vienna Food Safety Forum. News and Resources News Food Industry Stakeholders Share Input on FDA, USDA's Intent to Define UPFs [3:58] Industry Giants Support New Coalition Aimed at Stopping MAHA-Aligned State Food Additive Bans, More Than 80 Groups Urge Congress Not to Block State Food Additives Bans [14:30] Fast Food Employee Survey Reveals Serious Food Safety Problems, Pressures to Work While Sick [23:07] Study Shows Water Hoses as Reservoirs for Biofilms in Food Processing Facilities [27:58] Resources Vienna Food Safety Forum Vienna Food Safety Forum 2025 Concludes With a Call for Smarter, Inclusive Food Safety Systems Through Digitalization Codex Committee on Food Import and Export Inspection and Certification Systems (CCFICS) We Want to Hear from You! Please send us your questions and suggestions to podcast@food-safety.com

How do you run one of the world's largest sovereign wealth funds (nearly $2 trillion) while innovating responsibly? In this episode of AWS Executive Insights, hear from Birgitte Bryne, CTO & COO of Norway's Norges Bank Investment Management (NBIM), about how NBIM is leveraging data-driven decision making and AI innovation to achieve resilience in the financial world. Take a listen as Tanuja Randery, AWS Managing Director for EMEA, interviews Byrne about NBIM's disciplined approach to digital transformation, including their decision to migrate to AWS public cloud and groundbreaking “Investment Simulator,” which uses AI to optimize trading decisions. Listeners will gain actionable insights on balancing innovation with pragmatism, building a culture of resilience, and leveraging generative AI for competitive advantage.

In this episode of the Share PLM Podcast, we are joined by Aleksandra Matuszewska, a transformation leader with nearly two decades of experience at FLSmidth, where she most recently served as Head of Digital Transformation for Professional Services. Aleksandra has led large-scale rollouts of Microsoft Dynamics, introduced AI and remote support tools, and pioneered the use of mixed reality in service and training environments. Now moving into the next chapter of her career, she brings deep insights into what it takes to lead successful change in complex industrial organisations — and how to keep people at the heart of transformation. Aleksandra shared her career journey, leadership philosophy, and lessons learned, beginning with what was meant to be a three‑month internship at FLSmidth in Denmark. That short opportunity turned into 19 years of growth across multiple roles, each shaping her expertise and approach to transformation.⚉ From internship to the leadership⚉ Embracing change as opportunity⚉ Why people should be at the heart of transformation⚉ A blueprint for building global teams and community⚉ Securing stakeholder buy-in and communicating with top management⚉ Skills for digital transformation teams⚉ A proud achievement - Global field service scheduling tool⚉ Advice for women in tech⚉ Turning setbacks into launchpadsCONNECT WITH ALEKSANDRA:⚉ LinkedIn: https://www.linkedin.com/in/aleksandramatuszewska/ CONNECT WITH SHARE PLM:⚉ Website: https://shareplm.com/ Join us every month to listen to fascinating interviews, where we cover a wide array of topics, from actionable tips, to personal experiences, to strategies that you can implement into your PLM strategy.If you have an interesting story to share and want to join the conversation, contact us and let's chat. We can't wait to hear from you!

In this episode of the Defence Connect Spotlight podcast, host Steve Kuper is joined by Tim West, John Hillsdon and Mohammad Siddique from DXC Technology to unpack the digital transformation of the Australian Defence Force.  Together they discuss a range of topics, including: The central role of digital technologies as the backbone of the increasingly information and technology-driven "integrated, focused force" that the ADF is becoming. The complexities, opportunities and challenges emerging from cloud computing and artificial intelligence both in friendly and adversarial use across the five warfighting domains. The digital transformation of Defence and the scale and scope of what will be fundamentally essential to enhance and maintain Australia's qualitative edge against adversaries in the era of great-power competition. Enjoy the podcast,  The Defence Connect team

What does it take to make AI truly work for people — not just profits?In this episode, Rafael Frankel, Director of Public Policy for Asia-Pacific at Meta, joins Danny Levy to share how one of the world's most influential technology companies is driving responsible, transparent, and scalable AI adoption across the region.A former journalist turned policy leader, Rafael brings a rare blend of storytelling, diplomacy, and innovation insight from over a decade shaping tech policy and trust frameworks across APAC.You'll learn:How Meta defines its role in the AI ecosystem — and how it's applying AI to create real-world impact for businesses and communitiesThe truth behind Generative, Predictive, and General AI — what's hype, what's here, and what's nextHow partnerships with Deloitte SEA, AiSee, and Meta's Llama program are accelerating accessible AI innovation in AsiaThe biggest barriers to AI adoption in APAC — and what forward-thinking leaders can do to overcome themRafael's personal lessons in leadership, resilience, and purpose from his journey across media, policy, and technologyIf you want to cut through the noise around AI, understand where the next decade is heading, and learn how to lead with clarity in an uncertain world — this is an episode you won't want to miss.Are you getting every episode of Digital Transformation & Leadership in your favourite podcast player? You can find us Apple Podcasts and Spotify to subscribe.

S5E11 ThredUp's Resale Revolution: Holiday Shopping & Gift Giving Trends with Alon RotemThe holidays are here and resale is at the center of this year's shopping story! In this timely episode of The Retail Razor Show, Ricardo Belmar and Casey Golden sit down with Alon Rotem, Chief Strategy Officer at ThredUp, to unpack the company's 2025 Holiday Shopping Report. From surprising insights on resale gift giving to how shoppers are embracing sustainable fashion and circular economy models, this conversation reveals why resale is becoming a mainstream holiday shopping strategy.We also explore ThredUp's evolution from a secondhand marketplace to a Resale as a Service (RaaS) leader, powering branded resale programs for fashion retailers. Alon shares how ThredUp's AI-powered innovations — including image search, natural language search, and personalized curation — are transforming the secondhand shopping experience and driving conversion.If you want to understand how resale, sustainability, and AI are reshaping holiday shopping in 2025, this episode delivers insights every retailer, brand, and shopper needs.Subscribe to the Retail Razor Podcast Network: https://retailrazor.com/Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://bit.ly/RRShowYouTubeAbout our GuestAlon Rotem, Chief Strategy Officer & General Counsel, ThredUpAlon Rotem has served as ThredUp's Chief Strategy Officer and General Counsel since September 2024. Alon has also served as Chief Legal Officer since February 2021 and Secretary since March 2017 and previously served as General Counsel from January 2017 to February 2021. From September 2013 to November 2016, Alon served as the General Counsel of Rocket Lawyer Inc., an online legal technology company. From June 2010 to August 2013, he was an associate at Goodwin Procter LLP, a global law firm. Alon holds a Juris Doctor from the University of California, Berkeley School of Law and a Bachelor of Science in Managerial Economics from the University of California, Davis.ThredUp 2025 Holiday Report - https://newsroom.thredup.com/news/thredup-2025-holiday-reportThredUp Resale-as-a-Service - https://www.raas.thredup.comChapters00:00 Previews 01:13 Show Intro 04:51 Welcome, Alon Rotem - Chief Strategy Officer, ThredUp 08:38 ThredUp's Evolution and Resale as a Service 15:51 Implementing Resale Programs with ThredUp 21:31 Challenges and Successes of Going Public 25:36 AI Innovations in ThredUp's Shopping Experience 33:06 Insights from the Holiday Report 35:25 Consumer Behavior and Secondhand Gifts 36:24 Top Gifting Trends in Resale 39:49 The Role of Data in Resale 41:32 Consumer Funding for Holiday Shopping 47:21 Luxury vs. Mid-Market Resale 51:05 Sustainability and the Future of Fashion 55:11 Future Outlook 59:47 Show CloseMeet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar is an NRF Top Retail Voices for 2025 & a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a Top 10 Retail, & AGI Thought Leader, a Top 50 Management, Transformation, & Careers Thought Leader, a Top 100 Digital Transformation & Agentic AI Thought Leader, plus a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University's Center for Retail Transformation, and the Retail Cloud Alliance. He was most recently the director partner marketing for retail & consumer goods in the Americas at Microsoft.Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Allianceadvisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.

Unlock the Atlassian and Clovity podcast to hear digital transformation experts discuss how the Atlassian Government Cloud helps agencies unify cloud modernization, AI automation and compliance governance in a FedRAMP Moderate environment.

How is AI transforming legacy industries? In this episode of the CPO Rising Series hosted by NEOGOV CPO Denise Hemke, product executive Amira Youssef will be speaking on digital transformation in legal tech. Amira shares insights from her startup journey, exploring how AI can streamline complex processes and create innovative marketplace solutions for lawyers and clients.

The episode explores how Warner Thomas is transforming Sutter Health into a digitally-enabled, ambulatory-focused health system that can navigate major industry headwinds through growth rather than contraction. Thomas discusses Sutter's aggressive expansion of its physician network and ambulatory footprint, the system's push to dramatically improve consumer experience through technologies like online booking and ambient AI documentation, and their strategic pivot toward value-based care models as Medicare payment pressures intensify. Throughout the conversation, he emphasizes that successful health systems must embrace AI and digital tools not as futuristic concepts but as immediate operational necessities, while maintaining focus on integrated care delivery that keeps patients at the center—a philosophy shaped by his experience building integrated systems at Ochsner and now applied to reimagining Sutter's historically hospital-centric culture into one that blends physical and digital care delivery across the full continuum. (0:00) Intro(1:01) Overview of Sutter Health(1:56) Comparing Sutter Health and Ochsner(4:08) Key Focus Areas for Sutter Health(6:49) Consumer Experience and Technology Integration(10:56) The Role of AI in Healthcare(18:03) Advice for Startups in Health Tech(21:19) Navigating Financial Challenges in Healthcare(24:23) Healthcare Policy and Advocacy(25:59) Competition and Differentiation in Healthcare(29:58) Value-Based Care and Medicare(34:03) Quickfire Out-Of-Pocket: https://www.outofpocket.health/

Join new host and Executive Director Jess Scully for a critical conversation on digital resilience, democracy, and reconstruction with Max Semenchuk, Program Director of the Web3 Institute in Ukraine.In this episode, Max explains why, even in the midst of full-scale war, digital innovation has become a critical priority for the Ukrainian government. He provides context on the immense challenges facing the nation, including population decline from 52 million to 37 million and the pressures of war on democracy. The core mission, he argues, is not just to survive, but to "build a country desirable for the young to stay or for others to return," using Web3 to contribute to better coordination and new institutions.Max shares his personal journey from software entrepreneur to civic technologist, catalyzed by the 2016 DAO experiment and accelerated by applying DAO principles during the COVID-19 crisis. This eventually led him to advise Ukraine's Ministry of Digital Transformation on crypto regulation and Web3 strategy.The conversation explores Ukraine's remarkable digital transformation: rising from 57th to 1st place globally in the UN's e-participation index between 2022 and 2024. Max discusses groundbreaking platforms like Diia (digital ID), Prozorro (transparent public procurement) and Dream (reconstruction project coordination), showing how decentralized infrastructure strengthens democratic resilience even under extreme conditions.Max also discusses the challenges of translating "radical" Web3 ideas to government officials who often confuse the technology with cryptocurrency, and how the Web3 Institute is bridging that gap through education, practical experience and building "minimum viable consortia" that bring together business, academia and government.Tune in to learn how decentralized digital infrastructure is supporting Ukraine's resilience and to hear about the upcoming IEEE Ukrainian DLT Forum: Rebuidl, where RadicalxChange is co-hosting a virtual event on "The Future of Digital Democracy: Learning from Ukraine." Feedback or ideas for future episodes? Email us at info@radicalxchange.org. Connect with RadicalxChange Foundation:WebsiteXYouTubeLinkedInDiscordBlueSky

 Hey everyone. I've gotten so much interesting feedback on last week's Halloween episode featuring the anonymous CTO saying spooky things about AI and coding agents that I thought I'd share a quick solo voice memo style episode with you. The feedback ranges from people saying he's spot on about the insidious problems that AI coding agents create while others saying "he's holding it wrong." In other words, he's not using AI properly. Listen to this short episode and you'll also hear reaction to his claim that "adversarial AI" is not really a thing and why context and data are so critical. And please please please: take five minutes and complete our annual survey. I have big plans for the show and some new things I'm working on. So I really want to hear from you. And for one lucky survey taker, I will make a $100 donation to the charity of your choice. Here's the survey. Again: it takes just five minutes and these surveys are actually really important to podcasters and sponsors. Thanks so much!And go to crafted.fm to get the newsletter and see all past episodes, including the Halloween Special with the Anonymous CTO on Spooky AI Things (listen to this first before listening to today's episode)

In this episode of The Voice of Retail, host Michael LeBlanc sits down with Elisa Swern, National Consumer Markets Leader at PwC Canada, to unpack the insights behind PwC's newly released 2025 Canadian Holiday Outlook—a comprehensive view into how consumers plan to shop, save, and celebrate amid an uncertain economy.Elisa shares her journey from family retail roots to leading PwC's national consumer practice, explaining why she thrives on the constant change and curiosity that define the consulting world. She outlines how PwC's “human-led, tech-enabled” approach helps retailers navigate transformation across strategy, digital, and risk—leveraging a global network of experts while staying grounded in local insight.Together, Michael and Elisa dive deep into the holiday forecast. PwC's research reveals a 10 percent year-over-year decline in planned consumer spending, driven by persistent affordability pressures and shifting generational priorities. Gen Z and millennials expect to cut back the most, with Gen Z spending intentions down 34 percent, reflecting record youth unemployment and new life-stage costs such as rent and transportation. Still, Canadians remain committed to family gifting and holiday traditions—just with more focus and less self-indulgence.The conversation moves to the Made-in-Canada movement, where PwC finds continued momentum in consumer intent to buy local and pay more for domestic goods—particularly among Gen X and boomer shoppers. Elisa notes that while intent often outpaces action, this “national tailwind” offers retailers a meaningful way to connect with values-driven consumers.Turning to the omnichannel experience, Elisa and Michael agree that “stores never went away.” In-person shopping remains central to holiday discovery, with 56 percent of Canadians citing the ability to see and touch products as a top reason to visit stores. They discuss how leading brands are merging the tactile with the digital—using tools like smart fitting technology and AI-driven recommendations—to blend convenience with connection.Finally, they explore the emerging role of AI in consumer shopping, from intelligent assistants helping gift-givers to retailer-side personalization platforms integrating seamlessly with these tools. Elisa highlights the opportunity—and risk—of intermediaries reshaping retail discovery, while also noting the growing demand for transparency, data security, and supply-chain resilience across Canada's retail landscape.Get your copy of the report here:  The Voice of Retail podcast is presented by Hale, a performance marketing partner trusted by brands like ASICS, Saje, and Orangetheory to scale with focus and impact. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Pega provides the leading AI-powered platform for enterprise transformation. The world's most influential organizations trust Pega's technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega's scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Learn more at Pega.comWhat if the most valuable use of AI in the enterprise is actually the often overlooked yet incredibly costly work of untangling decades of legacy code and process documents? Agility requires the ability to adapt and evolve, but for many enterprises, that ability is trapped inside decades of legacy systems and byzantine processes. What if the same AI that's creating the new could also be the key to understanding and modernizing the old? Today, we're going to talk about moving beyond the hype we're so used to hearing about AI and into the practical, high-impact world of agentic AI. We'll explore how this approach can help large organizations finally tackle their technical debt, not by ripping and replacing, but by understanding and redesigning from the inside out, fostering a new level of collaboration between business and IT along the way. To help me discuss this topic, I'd like to welcome, Don Schuerman, CTO at Pega. About Don Schuerman As CTO and Vice President of Marketing & Technology Strategy at Pegasystems, I see my role as being a "Chief Translation Officer" – bridging the gap between cutting-edge technology and real-world business value. With 25 years of experience in orchestration and AI technology, I'm passionate about translating complex technical concepts into meaningful solutions that drive digital transformation for global organizations.My approach to technology leadership has been shaped by an unexpected source: 20 years of improv comedy at ImprovBoston's Mainstage. The skills I honed there – active listening, storytelling, and thinking on my feet – now help me connect with both technical teams and business leaders. It's where I also met my wife, proving that sometimes the best partnerships form when you say "yes, and..."At Pega, I lead the intersection of technology and go-to-market strategy across our enterprise AI decisioning and workflow automation platform. My focus is two-fold: translating the power of technology into tangible value for our Fortune 500 clients, while ensuring our technology roadmap reflects the evolving needs of these organizations. I believe that inclusivity is a key ingredient of innovation and am honored to service as Executive Sponsor of the Pride@Pega Employee Resource Group. Don Schuerman on LinkedIn: https://www.linkedin.com/in/donschuerman/ Resources Pega: https://www.pega.com Pega provides the leading AI-powered platform for enterprise transformation. The world's most influential organizations trust Pega's technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega's scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Robert Pluska, Managing Director of Advanced Solutions, talks about how manufacturers can move from pilots to full-scale digital transformation and leverage AI to achieve ROI on the factory floor. Robert is all about connecting legacy equipment and turning factory data into action. He leads the development of the company's Dynamic Data Exchange platform. Host, Kevin Craine Do you want to be a guest? https://DigitalTransformationPodast.net/guest Do you want to be a sponsor? https://DigitalTransformationPodcast.net/sponsor

Discover how Amazon measures and improves developer experience at enterprise scale in this interview with Jim Haughwout, VP of Software Builder Experience at Amazon. Drawing from Amazon's retail business expertise, Jim reveals how the "cost to serve" metric transforms developer productivity measurement by focusing on system-level efficiency rather than individual performance. Learn how Amazon balances developer autonomy with standardization, implements tension metrics to prevent gaming, and leverages AI to re-imagine software development workflows. This essential discussion provides practical frameworks for quantifying developer experience improvements and connecting them directly to business value, from deployment automation to AI-assisted development at scale.

The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews:   OpenAI's Atlas Browser, Q&A (Darian Chwialkowski, Third Stage Consulting) What's New in the World of Infor CloudSuite? (Soma Somasundaram, CTO, & Kevin Samuelson, CEO from Infor) Long Live ECC   We also cover a number of other relevant topics related to digital and business transformation throughout the show.   During Velocity Day Orlando, Kevin, Soma, and the Infor team shared more details on Infor Industry AI Agents and introduced Infor Leap, a new program that helps customers move to the cloud and land with confidence. Hear all the great insights firsthand, including the perspective of Infor customer, CIO of Victaulic Mario D'Ambrosio, by visiting the Infor Product Digital Event 2025. https://www.infor.com/events/infor-product-digital-event-2025?utm_campaign=27834-026-027&utm_source=linkedin&utm_medium=organic-social&utm_content=thirdstageconsu&utm_type=webinar  

This week on Skip The Queue we explore the science behind ensuring good visitor experiences, by looking at the role data has to play in thisJoining me are two experts in this field, Professor Jim Deegan, economist, tourism policy expert, and founder of the National Centre for Tourism Policy Studies at the University of Limerick, and Ernesto Sánchez- Batista, an expert in destination planning and digital transformation.Together, they have been instrumental in developing a new Tourism Data Dashboard. This has been utilised to transform the visitor experience at The Cliffs of Moher, one of  Ireland's most iconic landmarks.Let's find out how, and what they've achieved.  We have launched our brand-new playbook: ‘The Retail Ready Guide to Going Beyond the Gift Shop' — your go-to resource for building a successful e-commerce strategy that connects with your audience and drives sustainable growth.Download your FREE copy here: https://pages.crowdconvert.co.uk/skip-the-queue-playbookSkip the Queue is brought to you by Crowd Convert. We provide attractions with the tools and expertise to create world-class digital interactions. Very simply, we're here to rehumanise commerce. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn.Show references:  Jim Deegan - PHD Scholar of Cliffs of Moer Projecthttps://www.cliffsofmoher.ie/https://www.irishexaminer.com/business/economy/arid-41721501.htmlhttps://www.linkedin.com/in/jim-deegan-94438b2a/Jim Deegan is the Director of the National Centre for Tourism Policy Studies (NCTPS), University of Limerick(UL), a member of the Economics Department( Head of department, 2011-2016) ) and Professor of Tourism Policy. He is an economist by training and his research interests and publications are in all facets of public policy for tourism. Jim is a highly cited author in tourism economics/policy papers and he acts as a referee for all the top rated international journals in tourism and has served on editorial boards of numerous journals that have included the Cornell Quarterly and Tourism Economics. As director of the NCTPS at UL he has raised more than €6 million through project research and philanthropic donations  that has funded research scholarships for more than 25 students to study tourism at postgraduate level. Jim has undertaken project research on behalf of the World Bank, The European Commission, Eurostat, The Irish Government, Failte Ireland, Tourism Ireland, the Marine Institute, the Law Society and many other public and private sector organisations across the world. He was the project lead for the team that delivered Ireland's first Tourism Satellite Account in 2004.Jim has served on numerous public and private sector committees/boards on tourism issues over the last 25 years and was a founding member of the Business Tourism Forum of Failte Ireland  from 2004 and was appointed to the Board of The National Tourism Development Authority( Failte Ireland) by the Minister for Transport, Tourism and Sport in 2013. He is currently a board member of the Birr Scientific and Heritage Foundation. Jim was the founding chairman and a shareholder in Treaty Radio Ltd that was sold to UTV PLC for €15.7million in 2002. Ernesto Batista Sánchez - PHD Scholar of Cliffs of Moer Projecthttps://www.ul.ie/business/departments/department-economics/research/national-centre-tourism-policy-studieshttps://www.linkedin.com/in/ebats/Ernesto Batista Sánchez is a PhD researcher at the National Centre for Tourism Policy Studies (NCTPS), Kemmy Business School, University of Limerick, Ireland. Prior to this, he worked as an Assistant Professor in Tourism programmes at the University of Holguín, Cuba. He graduated with a first-class honours MA in International Tourism from the University of Limerick in 2020 and holds a PhD from the University of Holguín (2024). His research explores the application of technology and data analysis in tourism. The 2025 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsTake the Rubber Cheese Visitor Attraction Website Survey Report

A recent study from Carnegie Mellon University is titled "AI Agents Fail at Office Tasks Nearly 70% of the Time." Federal agencies are adopting Agentic AI for the efficiency it can deliver. Unfortunately, many do not realize that Agentic AI is prone to operational risks, ranging from technical glitches to legal complications to accidental database deletion. When Agentic AI causes problems at a federal agency, there can be lives at stake. Today, we sat down with Travis Rosiek, Rubrik's Public Sector Chief Technology Officer. During the interview, he explores the federal challenges of implementing Agentic AI, building an Agentic AI inventory, and making Agentic AI visible, auditable, and reversible. CHALLENGES Everyone —from a systems administrator to an agency administrator —knows that data must be backed up. However, very few understand that Agentic AI is a collection of agents that can be attacked, just like a database. Rubrik offers the capability to reassure users that Agentic AI can be reversed if malicious actors enter the picture. STARTING POINT Most cybersecurity professionals agree that one starts by understanding a system's apps, data, and connections. Five years ago, it was easy; getting a grasp on what Agentic AI connects to is a much more intangible concept. During the interview, Travis Rosiek unpacks Rubrik's history and its unique ability to understand complex systems. CAREFUL In a rather shocking statement, Rosiek says one should approach introducing technology with the assumption that it will fail. This is not a pessimistic approach, but a nuanced understanding of how complexities in current systems can lead to unintended consequences. Rosiek advises starting with the end goal in mind, planning for worst-case scenarios, and building trustworthy AI architectures to mitigate risks and ensure reliable operations.

Send us a textGuest: Brittany Encina, owner.dentistBrittany Encina - LinkedInowner.dentist - WebsiteBob Piercy - host- phone - 780-965-2232- email - rhpiercy@me.com - LinkedIn - https://www.linkedin.com/in/robertpiercy/- Website - https://robertpiercy.com- Facebook - https://www.facebook.com/BobPiercyCoTravelPocast

Dennis Kozak is the CEO of Ivanti, a leading enterprise IT and security company generating over $1 billion in annual revenue and serving more than 40,000 customers. He previously served as Ivanti's COO after holding senior leadership roles at Avaya. Earlier in his career, Dennis spent nearly 23 years at CA Software (now Broadcom), where he led global partnership sales and services teams. He holds a BS in Accounting from St. Joseph's University in Long Island.In this conversation, we discuss:Dennis's leadership journey from CA Technologies and Avaya to becoming CEO of Ivanti, and what prepared him to lead a billion-dollar IT security companyWhy convergence between cybersecurity and IT operations is accelerating, and how Ivanti is positioning itself at the center of that shiftThe impact of generative AI on IT support, including how Ivanti is building AI agents to handle routine tickets and empower human techniciansHow organizations can reduce cyber risk by closing visibility gaps and simplifying their tech stackThe challenges of securing distributed workforces in a hybrid world, and why automation is critical to stay ahead of threatsWhy Dennis believes the future of enterprise IT is about blending user experience with security, not choosing between themResources:Subscribe to the AI & The Future of Work NewsletterConnect with Dennis on LinkedInAI fun fact articleOn How to Reimagine Fan Experiences and Digital Transformation.

"At RX, we celebrate failure, which is kind of a strange thing to say," said RX CEO Hugh Jones on the November 2025 edition of Trade Show Talk.  Why?   "Failure is actually a part of the executive process and making great choices," he said In this episode, Host Danica Tormohlen delves into this topic and more with Jones, who shares the company's recent growth and strategic bets in the trade show industry.   Jones discusses a broad range of topics, including RX's expansion into Saudi Arabia, digital product development, and the importance of celebrating failures to drive innovation and leadership.   For context: RX, a division of public company RELX and ranked No. 2 on the Stax Top 20 Exhibition Organizers List (by revenues), produced 282 face-to-face events in 25 countries in 2024, and these events served 41 industry sectors and attracted more than 6 million participants, according to its 2024 Annual Report. Some of RX's flagship events include New York ComicCon, JCK, ISC West, and FIBO Global Fitness. In its most recent earnings report in August, RX saw 8% growth year over year for the first half of 2025.  The episode also features interviews with Legends Global GM Rodney Falk on the Cincinnati convention center's reopening in January 2026 and Exhibitions and Conferences Alliance Executive VP Tommy Goodwin on the U.S. government shutdown's impact on the industry.  00:00 Introduction to Trade Show Talk  00:34 Meet Hugh Jones, CEO of RX  01:22 Sponsorship Message from Legends Global  02:08 Hugh Jones' Background and Philosophy  04:17 Interview with Hugh Jones Begins  04:24 The Importance of Taking Risks  07:16 RX's Expansion and Acquisitions  08:36 Digital Transformation at RX  11:39 Innovative Approaches in Trade Shows  15:16 Navigating the Pandemic and Strategic Changes  20:25 Value-Based Selling and Customer Focus  29:08 Advocacy, Sustainability, and Talent in the Trade Show Industry  37:40 The Importance of Standardization in Events  40:30 Digital Innovation and Future Trends  44:42 Real-Time Matchmaking and Industry Trends  46:08 AI in Trade Shows: Strategy and Implementation  49:41 Personal Insights: Monday Morning Routine  52:24 Upcoming Events and Travel Plans  54:35 Hobbies and Family Life  55:55 Worst Business Advice Ever Received  58:25 Cincinnati Convention Center Update  01:14:27 Advocacy Update with Tommy Goodwin  01:22:03 Conclusion and Upcoming Episodes    This episode is brought to you by Legends Global.   Legends Global is the premier partner to the world's greatest live events, venues, and brands. Legends Global delivers a fully integrated suite of premium services—from feasibility and consulting to venue management, sales, merchandise, hospitality, partnerships, content and booking. The company's white-label approach keeps partners front and center while leveraging the power of their global network with more than 450 venues, 20,000 events, and 165 million guests annually. Learn more at LegendsGlobal.com.     Guest bio: Hugh Jones   Chief Executive Officer   Every executive has to place bets in order for the value propositions to remain relevant to the customers, but not every bet has to work. Hugh believes that executives learn by both our successes and our failures. That philosophy has served Hugh well over the years since joining RELX in 2011, following the purchase of Accuity where he was Chief Executive Officer. In addition to leading Accuity to become one of the world's largest and most significant companies in the payment routing and Anti Money Laundering sectors, Hugh has also led Fircosoft, NRS, I.C.I.S, Estates Gazette (EG) and Cirium; and before joining RX he was Global Managing Director within the Risk and Business Analytics Division.   Hugh's philosophy has seen him lead large scale acquisitions and subsequent integrations of many companies that now reside and prosper within the RELX portfolio. Hugh joined RX as CEO at the start of 2020, bringing with him plenty of experience in public company protocol and all facets of business management including P&L oversight, talent development, forecasting, sales execution, technology innovation and product discovery, launch and growth.   Hugh's experience has been invaluable in navigating RX's response to challenges and his strategic understanding of technological innovation has accelerated the use of digital and data products and services across RX events, as an ongoing core component of RX face to face events. Passionate about building a culture of collaboration, exploring, risk taking, accountability and courage, Hugh champions the creation of a psychologically safe and inclusive workplace for all.  versed in public company protocol and all facets of firm management including P&L oversight, talent development, forecasting, sales, technology and product innovation, discovery, launch and growth.   A mélange of exceptional investment and overall management qualifications, combined with superior analytical leadership. Accustomed to and effective in high-profile executive roles, making high-stakes investment decisions with world-class clients and customers. Versed in leading investor forums at a publicly traded firm, commercializing data streams, contributing forward-thinking vision and overcoming complex business obstacles.   More than two decades of experience building corporate value by creating rich data streams that provide new solutions to difficult corporate challenges. Successful at developing and coaching top executive teams, leading sales efforts, and negotiating complicated corporate and functional business deals with financial institutions, corporations and governmental agencies.  • Member of the Young President's Organization (YPO) since 2009 • Served on numerous Boards for the benefit of Private Equity firms • Winner of the 2013 Ernst & Young Entrepreneur of the Year Award in Financial Services for the Midwest Region • Holds a BA in economics from Yale University cum laude and an MBA from the University of Michigan  Guest bio: Tommy Goodwin is Executive Vice President for the Exhibitions & Conferences Alliance (ECA), the advocacy association for the business events industry. In this role, he leads ECA's work on behalf of the interconnected ecosystem of exhibitors, event and meeting organizers, suppliers, venues, and destinations that comprise the global business events landscape.     Prior to joining ECA, Tommy spent more than 20 years leading social impact, member value, public affairs, and international engagement efforts for several globally recognized associations and corporations, including Oracle, AARP, and the Project Management Institute (PMI). Additionally, he was a research fellow at Harvard Business School focused on the international political and legal environment in which businesses and social enterprises operate.     Tommy has a B.B.A. from The George Washington University, an M.B.A. from Auburn University, and a Postgraduate Diploma in European Union Law from King's College London. He also holds several certifications including a Project Management Professional from PMI, a Certified Meeting Planner from the Events Industry Council, and a Certified Association Executive from the American Society of Association Executives (ASAE).     Recognized by The Hill in its list of association "Top Lobbyists" every year since 2020, Tommy was also named a "Leading Association Lobbyist" by CEO Update/Association TRENDS in 2023. He has also been elected as a Fellow by ASAE (2022), named an "Association Innovation Leader" by DCA Live (2022), received the "Industry Support Award" from Trade Show News Network (2022), and recognized as an events industry "Changemaker" by MeetingsNet (2022).     Tommy currently serves on the advisory boards of Factum Global and The Iceberg. He is also a past president of the National Institute of Lobbying & Ethics and a past chair of ASAE's Executive Management Professionals Advisory Council and Advocacy Council.    Host bio: Danica Tormohlen    Meet Danica Tormohlen, a dynamic force in the trade world who's been telling compelling stories for more than 30 years. As VP of Group Content at Informa, she's the mastermind behind Trade Show News Network, bringing the pulse of the industry to life. When she's not crafting engaging content, you'll find her behind the microphone hosting the Trade Show Talk podcast, where she chats with industry movers and shakers.    A proud Mizzou Journalism School grad (go Tigers!), Danica has left her mark across the events industry landscape, from SISO to Trade Show Executive. Her trophy shelf sparkles with journalism awards, but what really gets her excited is breaking new ground for women in the industry. As a founding member and current president of the Women in Exhibitions Network North America, she's passionate about lifting others up while climbing the ladder herself.    When she's not reporting on trade shows and events, you'll spot Danica pounding the pavement as an enthusiastic runner or rolling up her sleeves with the National Charity League, proving that giving back is always in style. Her secret sauce? A perfect blend of journalistic integrity, industry insight, and boundless energy.     Catch Danica's latest thoughts on LinkedIn and X, where she's always sharing industry insights with a personal twist.   

Marine Corps Forces Pacific is standing up a Digital Transformation Team (DXT) as part of the Marine Corps' AI Implementation Plan's Digital Transformation Pilot. C5ISRT Systems Integration Officer and Agentic Warfare Lead Capt. Mason Millsap joined us at AFCEA TechNet Indo-Pacific to explain how the pilot helps personnel digitize processes, expand secure data pipelines and accelerate AI adoption for real-world operations. He discussed how DXT is advancing the service's Digital Transformation Pilot and optimizing digital data flows across tactical and operational systems to strengthen command and control, improve interoperability and enhance decision-making across the Indo-Pacific region. He also highlighted how the service is integrating emerging technologies from the research, development, test and evaluation (RDT&E) enterprise to maximize the value of prototypes and demonstrations while preparing for the rise of agentic and autonomous systems.

AI coding assistants promise to write your code, speed up your sprint, and maybe even make engineers obsolete. But what if the people building with them every day see something very different?In this special Halloween edition of CRAFTED. — which also marks the show's third anniversary! — a masked CTO shares what he can't say publicly: that these tools are powerful, but insidious. In his view, coding assistants are great for auto-complete, but they can't do what a human engineer does. He says they're terrible at starting from scratch and will often suggest code that “works in vacuum”, but not in context. And because AI can write so much code, so quickly, it's hard to catch errors. In short, he sees an increase in short term velocity, at the expense of increased defects and an increasing dependency on systems that are untrustworthy. I want to emphasize that this episode features the experience of one very experienced person. There are obviously others who disagree, who say AI coding agents are incredible, so long as they're managed well. However, there are also an increasing number of people questioning the sustainability of coding agents — they're incredibly expensive to run — and also how good they are in the first place.For example Andrej Karpathy, the guy who literally coined the phrase "vibe coding" and was early at OpenAI and Tesla, just said publicly on Dwarkesh Podcast that the path to AI agents is going to be a lot slower than people in the industry think it will be. He said coding agents are "not that good at writing code that's never been written before" and that there is too much hype right now about where AI really is, with people in the industry, quote "trying to pretend like this is amazing, when it's not." And he said: "My Claude Code or Codex still feels like this elementary-grade student." Today's guest agrees with Karpathy on a lot of this. Our guest has worked at startups, scale-ups, and big tech companies you've definitely heard of and today he's at a very AI-forward company and using AI coding tools every day. Enjoy this special episode of CRAFTED.! ---And pretty please...!Share with a friend! Word of mouth is how podcasts grow!Subscribe to the newsletter at https://www.crafted.fmShare your feedback! I'm experimenting with new episode formats and would love your feedback on this and other episodes. DM me on LinkedIn or contact me email, via https://www.crafted.fmSponsor the show? I'm actively speaking to potential sponsors for 2026 episodes. Let's talk!Get psyched!… There are some big updates to the show in 2026!---Key Quotes03:16 The myth of AI replacement: “The idea that AI can actually supplant a software engineer in their current role is basically nonsense.”06:29 Why AI struggles without human input: “If you remove the human engineer from the equation, there's no place to start from. The AI does not do well when you're starting from scratch because it doesn't have the real-world context or the continuous learning required to make that system better.”12:21: The illusion of speed: “Coding assistants help you generate code very quickly. There's an illusion that your velocity increases. What actually happens is you're just shipping more bugs to production.”13:30 More code than humans can review: “AI generates so much code that no human can keep that context in their head and review it in a meaningful way. At some point you just have to trust — but who are you trusting? You're trusting the AI, and the AI cannot be trusted.”14:02 AI & Junior Engineer Hiring: “The narrative that hiring trends have anything to do with AI is absurd. It's not that AI is replacing junior engineers — it's that companies are running lean and don't have the bandwidth to train them.”15:42: Where the AI Bulls and Bears Differ: “Whereas we see flawed systems that aren't ready for primetime [...] they view this as ‘oh, that's, that's insignificant. They will get better almost immediately. It's not a big deal.' But we've been repeating this cycle for years at this point.”19:50 Where AI Excels: “Where review and revise are part of the process already, that's a really good place for generative AI because you already have a human in the loop.”21:02: What builders need to unlearn “To the extent that people think these things are thinking or reasoning or on any path to AGI at all — they should discard that. These models don't think. They're very sophisticated pattern-matching machines, and that's really it.”

The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews:   The State of Digital Transformation in Europe, Q&A (Darian Chwialkowski, Third Stage Consulting) Big Blunders in the Tech Space (Stuart Robb, Third Stage Consulting) How to Spot Trouble Before Your Digital Transformation Fails   We also cover a number of other relevant topics related to digital and business transformation throughout the show.  

Peggy looks at the global trends impacting the transportation and logistics sector, sharing how technologies are evolving to meet growing demands. She says digital transformation, decarbonization, and other emerging technologies are going to need to fuel the new demands required. She also discusses: · How much will be required to fuel this infrastructure vertical through 2040. · The top factors at play that must be considered in transportation. · The steps to take to embrace innovation in the days ahead.   https://peggysmedleyshow.com

Have you ever wondered how some leaders seem to rise effortlessly always prepared, composed, and ready for what's next?Listen in as Shontra Powell, Senior Executive at Hubbell Incorporated and Founder and Host of Proven Not Perfect™ Podcast, talks with Host Natalie Benamou and shares how intention, preparation, and authenticity can transform your career trajectory.From her start in finance to global leadership roles at GE and Hubbell, Shontra reveals the mindset that helped her build credibility and open doors throughout her journey. Her philosophy is simple yet powerful:“Know the job, make the main thing the main thing, and the rest will build an incredible reputation and open doors you didn't even know you wanted to knock on.” — Shontra PowellThis episode is filled with wisdom for women navigating leadership transitions, preparing for board service, or simply ready to show up at a higher level every day.3 Lessons from Shontra Powell1. Show up ready, always. Preparation builds credibility and trust. Over-delivering means you're dependable, consistent, and grounded in purpose.2. Your career path doesn't have to be straight. Every pivot adds perspective and resilience. Growth happens in the moments between certainty and change.3. Clarity creates opportunity. When you know your “why” and articulate your impact, the right doors open—often faster than you expect.Learn how showing up prepared and staying grounded in purpose can elevate your presence, strengthen your influence, and create lasting impact.Thank you Shontra for being our featured speaker. Special gratitude to Kellogg Women@EMBA where Shontra and Natalie met through a program where she and Naomi Kent were featured speakers.You are invited to join us on November 7th: How Secure is Your AI? 12 PM CT/ 1 PM ETThis show is sponsored by NEXT2LEAD AI Powered by HerCsuite®.Thank you for listening to the show! It would be incredible if you would Rate and Review it on Apple Podcasts.Keep shining your light bright. The world needs you.Connect with Shontra Powell:Shontra Powell is a proven corporate executive, leading global organizations through transformations, growth and high risk environments, Y2k, 2008 Financial Crisis, Digital Transformation, and Global Pandemic. Called upon as an effective people leader, Shontra has mentored many. She now expands her impact sharing meaningful podcast conversations with an audience of women driven for success, who enjoy talking about business, leadership, network, self-care, and spirituality.Proven Not Perfect™ The Portfolio Career with Shontra Powell and Natalie Benamou LinkedIn: Shontra Powell Podcast: Proven Not Perfect™Connect with Natalie BenamouNatalie Benamou is Founder of HerCsuite®, a professional women's network and portfolio career company. HerCsuite® focuses on supporting women discovering what's NEXT in the second half of their careers. Signature programs include board readiness, women entrepreneurs and portfolio careers all leveraging AI. She also serves as President and CEO of HER HEALTHX, a nonprofit bridging the care communication gap and improving health outcomes for women.

BONUS - The Retail Razor: Data Blades Season 2 TrailerData Blades Returns: AI, CX, and Retail Media for Executive Leaders Welcome to a special cross-release of the Season 2 trailer for The Retail Razor: Data Blades—the podcast that slices through complex retail research to deliver sharp, actionable insights and retail strategies for executive leaders in the AI era.  In Season 1, we cut through the clutter with data-backed insights to identify strategies for:Inflation's uneven impact across age groups—where seniors felt the pinch more than younger shoppers.Shifting shopping habits—like 74% of consumers using lists to control spending.The power of values in loyalty—with 77% of consumers saying brand values matter more than discounts.Self-checkout and employee experience—where well-informed store teams drove a 27% increase in average spend. Now in Season 2, we're going deeper. Hosts Ricardo Belmar, RETHINK Retail Top Retail Expert & NRF 2025 Retail Voice, and Casey Golden, RETHINK Retail Top Retail Expert, preview what's ahead:Exclusive insights from TruRating and top retail analysts to hone your data-driven retail strategies.A focus on three pillars: Customer Experience, Retail Media, and Employee Experience.How AI is reshaping retail strategy—from predictive personalization to AI-powered workforce tools.Revisiting themes of trust, transparency, and loyalty with fresh data and new perspectives. If you're a VP, CMO, COO, or CEO in retail looking to make smarter, data-driven decisions for AI-first retail strategies, this is your podcast. Subscribe now in your favorite podcast player and stay ahead of the curve with insights that drive conversion, loyalty, and operational excellence.New episodes drop starting tomorrow!

In this episode of Marketing News Canada, content strategist and guest host, Maddie Alvarez sits down with Geoffrey Blanc, General Manager at Cyberimpact, live from SocialNext Toronto 2025. With over 18 years of experience in digital transformation and email marketing, Jeff shares his expert insights on what makes email still one of the most powerful — and misunderstood — tools in a marketer's toolkit.From personalization and automation to privacy laws and deliverability, Geoffrey breaks down the essentials for building an effective, compliant, and high-performing email strategy. He offers practical advice for keeping lists clean, respecting consent, and creating campaigns that truly connect with audiences.Whether you're refining your CRM strategy or struggling to cut through crowded inboxes, this episode delivers actionable tips on personalization, automation, compliance, and creative best practices, all rooted in Geoffrey's experience helping Canadian businesses grow through smarter marketing.

In this episode, we sit down with Lawrence Fong, Director of Digital and IT at Cathay, as he reveals how one of Asia's premier airlines is leveraging AI and machine learning to transform every aspect of their operations. Drawing from his 30+ years of experience at Cathay Pacific, Lawrence shares practical insights on building customer-centric digital transformation, fostering innovation culture, and managing change in the volatile aviation industry. Together with AWS Enterprise Strategist Xia Zhang, Lawrence discusses how leaders in highly regulated industries can embrace digital culture, build agile teams, and create innovation frameworks that drive measurable business outcomes while maintaining premium service standards.

Can You Really Spot a Great Company Before Everyone Else Does? In this episode of REady2Scale, Jeannette Friedrich sits down with Lee McCabe, Partner at Claymore Partners and former executive at Meta, Alibaba, and Expedia. With deep experience in both technology and private equity, Lee shares how to uncover high-potential companies, particularly those hiding in “boring” sectors, by focusing on digital transformation, data-driven operations, and overlooked growth levers. Whether you're an investor, operator, or advisor, you'll gain practical insights into how leading firms are building value not just through financial engineering but through smarter marketing, better tech stacks, and operational efficiency. Key Takeaways: - Why old-school industries hold untapped value:Digitally underserved sectors like B2B and consumer services are ripe for disruption and value creation. - The power of a functional tech stack: Many businesses lack proper data infrastructure. Building a connected, insight-driven stack is step one to scaling sustainably. - What digital value creation really looks like:Private equity must shift from passive ownership to active operational involvement, especially in marketing and data analytics. - Lead generation is the real business: CEOs in services should view themselves as running lead generation engines. Conversion begins with optimised websites and media spend tracked to ROI. - AI hype versus reality: AI is not yet the silver bullet for most companies. Without basic data systems in place, AI becomes a distraction rather than a solution. - How to avoid data overload: Focus on the 10 to 15 KPIs that truly drive performance instead of drowning in dashboards and vanity metrics. - The real role of marketing agencies: Good agencies tie marketing spend directly to revenue and profitability instead of reporting on clicks and impressions. - Advising today's private equity investors: Future-leading firms will use defined operational playbooks focused on digital execution from day one rather than relying on traditional financial levers. - The compound effect of small steps: Lee shares his philosophy for building an extraordinary life: take consistent action every day, even when the direction is unclear. Recommended Resources: Book: The Predator's Ball by Connie Bruck Podcast: Pivot and All-In Timestamps 00:00 Introduction and Guest Introduction 01:46 Lee McCabe's Career Journey 03:07 Identifying Winning Companies 05:32 Digital Transformation in Business 09:27 The Impact of AI on Marketing 23:28 Lightning Round and Conclusion Connect with Lee McCabe: Find him on LinkedIn Are you REady2Scale Your Multifamily Investments? Learn more about growing your wealth, strengthening your portfolio, and scaling to the next level at www.bluelake-capital.com. Credits Producer: Blue Lake Capital Strategist: Syed Mahmood Editor: Emma Walker Opening music: Pomplamoose *