Podcasts about Digital transformation

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  • 2,233PODCASTS
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  • Jan 20, 2022LATEST

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Best podcasts about Digital transformation

Show all podcasts related to digital transformation

Latest podcast episodes about Digital transformation

HR Leaders
Learning and Development: One size no longer has to fit all

HR Leaders

Play Episode Listen Later Jan 20, 2022 39:23


In this episode of the HR Leaders podcast, I'm joined by my guest Andrew Stotter-Brooks, Vice President Learning and Development at Etihad Aviation Group.Thanks to WorkForce Software for Supporting the show!Download your guide to improving employee experience for the modern workforce: https://bit.ly/3pTdrVOEpisode Highlights00:00 - Intro05:32 - How has covid affected Etihad?06:37 - How remote work improved employee experience07:48 - How tech enabled a borderless talent pool08:35 - Moving the family to Abu Dhabi16:56 - The accessibility online learning provides to everyone22:15 - The four leavers that drive engagement28:41 - How Etihad are keeping things fresh31:38 - Combating self-doubt32:57 - The Wizard of Oz ParableIf you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrleaders.co/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Sync
75 - The Only Productivity Tip You Need for Google Chrome

Sync

Play Episode Listen Later Jan 19, 2022 13:54


We spend the bulk of our day trying to be productive managing work in web browsers like Google Chrome, Mozilla Firefox, and Safari. Yet we allow our productivity to suffer for a single reason. The solution does not include more extensions or apps. It starts with a shift in your philosophy on how you want to approach using the most important tool of your work day. If you follow this productivity tip and strategy, you'll find yourself with a clearer mind and a better ability to start deep, creative work whenever you want. Plus, your coworkers will no longer see your "messy room." Listen to find out what I mean.Watch the video version of this episode.Links Episode 73 - My Productivity UNSYSTEM Episode 74 - Declare To-Do Bankruptcy Episode 72 - What is Web3? Follow newsletter @kenyarmosh /in/kenyarmosh kenyarmosh.com

Future of Field Service
Bell and Howell's Winning Formula for Digital

Future of Field Service

Play Episode Listen Later Jan 19, 2022 35:52


Dr. Haroon Abbu, Vice President of Digital, Data, and Analytics at Bell and Howell and co-author of the 2021 book Trust: The Winning Formula for Digital Leaders, a Practical Guide for Digital Transformation talks with Sarah about the differences between digitally mature and digitally developing organizations.

Press 1 for Nick
Fred Reichheld - Founder of the NPS [NPS]

Press 1 for Nick

Play Episode Listen Later Jan 19, 2022 30:32


Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a fellow and senior advisory partner at Bain, where he has worked since 1977. According to the New York Times, Fred “put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.  What is one thing people might not know about you? How are people/companies implementing NPS the wrong way? What is the right way? How has NPS evolved? What is the relationship between love and loyalty? What happens when customers feel love from a company? What is the power of a recommendation? Why should companies focus on frontline team leaders? What does it take to be remarkable? Which companies do this well? How does persistence provide a foundation for building loyalty? Why is it that only 10% of executives believe the primary purpose of the business is to enrich customers' lives? ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***Nick's NEW book: Reasons NOT to Focus on CX is now available at Barnes & Noble.***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

IdeaScale Nation
Princess Auto: From Digital Transformation to Cultural Transformation

IdeaScale Nation

Play Episode Listen Later Jan 19, 2022 35:04


Princess Auto is a Canadian company, it's privately owned and they sell tools and equipment to farmers, mechanics, inventors and tons of other tradespeople. They have 48 stores all across Canada and that means that their store employees, their call center employees, everyone and corporate are spread over 4,000 miles of Canadian territory. They don't call their customers, users or clients, they refer to them as “guests” and they are working to discover their unserved needs every day and that's why we're talking to their innovation team - to find out how they stay ahead and how they put their customer experience at the center of their work. This month, we're pleased to introduce you to Dave Matthes, Imagination Leader at Princess Auto. 

The Modern Customer Podcast
How To Create A Mobile, Social And Digital-First Strategy

The Modern Customer Podcast

Play Episode Listen Later Jan 18, 2022 26:08


With changing customer trends and demands on top of global supply chain disruption and a pandemic, retailers have had to continually pivot over the last few years. One of the best ways to survive the changes is with a mobile, social and digital-first strategy.  When Alicia Waters stepped into her current role as CMO of Crate & Barrel, she pushed to optimize the brand's mobile presence and create more digital services. As customers spend more time at home and more time on their phones, they are inundated with digital content. Brands need to have a strong mobile and digital strategy to cut through the noise and stand out from the competition. Alicia says Crate & Barrel's digital approach comes from a place of empathy and innovation to understand customers and connect with them digitally.   Much of that empathy comes from being transparent and showing real-world applications for the brand's products. Pandemic restrictions meant Crate & Barrel couldn't shoot on a typical photography set. But the company got creative and embraced new ways of shooting products like using CGI and having influencers shoot content at their homes. Alicia says some of the most impactful images came from photographers who shot with their kids in their own homes because it was real life and connected with customers on social media.  Alicia acknowledges that Crate & Barrel has made great strides in the mobile and digital space, but there is still room to go. The company is on a good path and wants to continue digitizing its stores and revolutionizing parts of the e-commerce experience. Crate & Barrel recently stopped sending stacks of physical catalogs to its stores and now sends a single sign with a QR code that links to a digital catalog. Alicia believes there are many opportunities for content in stores that can be delivered digitally. When customers are shopping in the store, they are doing more than just shopping in the store. They have their phones nearby as a powerful resource, and Crate & Barrel aims to create experiences that complement that behavior.  A mobile, social and digital-first strategy requires continual evolution. Alicia regularly brings in people from other areas of the company to offer a fresh perspective and create cross-functional teams that can tap into new digital strategies that resonate with customers.  Ultimately, the best mobile, social and digital-first strategy isn't just flashy or convenient but rooted in customer need. Being transparent and showing realness helps brands stand out and build strong relationships with customers, even as the world continues to change. ________ Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future. For regular updates on customer experience, sign up for her weekly newsletter here.  Join the new Customer Experience Community here.

HR Leaders
From Work to Workology: The Evolution of the Function

HR Leaders

Play Episode Listen Later Jan 17, 2022 39:51


In this episode of the HR Leaders podcast, I'm joined by my guest Jessica Miller-Merrell, founder of Workology.Thanks to WorkForce Software for Supporting the show!Download your guide to improving employee experience for the modern workforce: https://bit.ly/3pTdrVOEpisode Highlights00:00 - Intro00:50 - Jessica's journey04:10 - On the shift towards vulnerability05:45 - About Workology08:32 - On the evolution of the CHRO role11:21 - How HR challenges have changed over the past 2 years13:13 - Advice for leaders who want to influence at stakeholder levels15:29 - Common wellbeing focuses in the function23:55 - Is it too late for companies sufferring from the great resignation?If you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrleaders.co/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Startup Junkies Podcast
278: The Digital Transformation with Howard T of FROM

The Startup Junkies Podcast

Play Episode Listen Later Jan 17, 2022 36:46


Summary:   Thanks for joining us for another Startup Junkie episode!   This week we welcome special guest Howard Tiersky of FROM, a Digital Transformation Agency, onto our podcast! We are also joined by co-hosts Caleb Talley and Davis Mcentire, who were both honored and excited to discuss the digital transformation age with Tiersky.    Tune in now! Shownotes: (1:00) Introducing Howard Tiersky of FROM (4:56) The Evolution of Brands Needing an Online Presence (7:30) The Process of Evaluating Your Digital Marketing (10:44) Difference Between Art and Business (12:04) Addressing Website Problems 101 (18:42) The Journey Into Public Speaking (22:49) What Does Winning Look Like? (26:56) From the Dot Com Days to Today (31:28) Three Ways to Make Digital Customers LOVE Your Brand (32:52) Advice to the Past Self (34:56) Closing Remarks   Links: Davis McEntire  Caleb Talley Howard Tiersky FROM Quotes: "You think you've got a great website because it's pretty, but here's a video of people sitting down trying to use it, and they're trying to solve particular problems. They have a decision process they're going through and you are not meeting their needs." (8:23) - Howard Tiersky   "Whether it's a website or an app or any kind of touch point with the customer, I think the first thing you want to ask is 'What's our definition of success?'"  (12:33) - Howard Tiersky   "The three things that make brands that are really loved is one, meeting customer's needs, two, occasionally doing something extra that delights the customer, and the third is to stand for something that the customer really cares about." (31:34) - Howard Tiersky   startupjunkie.org

Press 1 for Nick
Jeannie Walters - Global Keynote Speaker, Trainer, and workshop leader, CEO & Chief Customer Experience Investigator at Experience Investigators [Customer Service Blue Printing]

Press 1 for Nick

Play Episode Listen Later Jan 17, 2022 34:33


Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Next Wave Leadership Podcast
Jennifer Harris, the CEO of Technology Management Concepts: On Starting From Nothing, Following a Path Towards Self Invention Through Three Digital Transformations, and Competing With Big Companies

Next Wave Leadership Podcast

Play Episode Listen Later Jan 17, 2022 42:09


Over 30 years ago, Jennifer Harris co-founded Technology Management Concepts (TMC). Since then, she's held many positions at TMC, from creating and leading Professional Services to her current job as CEO and President. She continues to serve as a Gold Microsoft Partner, which helps with Microsoft applications and cloud infrastructures for their clients. Jennifer has gone through three different transformations in the digital age, giving her a unique and comprehensive view of current technology. She has received numerous awards for her accomplishments, including recognition from the LA Business Journal and the Inc5000 as one of the fastest-growing companies. In this episode… Becoming a great leader is all about overcoming obstacles. Depending on who you are and your background, those obstacles can vary greatly. Some people have to elevate themselves to higher levels than others to find their success, making their stories the most inspiring. They're the ones who often have the practical advice for other entrepreneurs to follow. Jennifer Harris has gone through three different digital transformations with her business, giving her a distinct view on how to change with the times. She was also a co-founder of a technology company in the 90s and 2000s, which meant working through a less accepting time for women. She helps other women in business and now talks about those same principles with you. In this episode of Next Wave Leadership, Dov Pollack invites Jennifer Harris, the Co-founder, CEO, and President of Technology Management Concepts, to discuss her business and the leadership skills she's learned along the way. She talks about the digital transformations and how her company handled them. She then discusses topics such as women in tech, how to receive feedback, and the best advice she ever received. Stay tuned for all this and more!

“What It’s Really Like to be an Entrepreneur”
Paul Szyarto: Extreme Adversity to Oxford and Wharton Grad

“What It’s Really Like to be an Entrepreneur”

Play Episode Listen Later Jan 14, 2022 31:14


Host Vincent A. Lanci and Paul Szyarto discuss a case study that the students complete at Wharton during the spotlight story. Tune- in for this exciting offering.Our latest entrepreneur is going to emphasize the first lesson of entrepreneurship: learning how to survive. Here is how today's guest puts it, Surviving isn't about making as much cash to buy the things you want, its about generating enough income to survive to acquire the things you need. Once you learn to survive you can build a foundation to thrive.He grew up on the streets of NJ surrounded by violence, without guidance, in a homefilled with dysfunction from an abusive alcoholic, drug using father who attempted tokill his mother at the age of 12.LinkedIn: https://www.linkedin.com/in/paulszyarto/Website: https://www.paulszyarto.com/Boss AI:  https://www.paulszyarto.com/2021/12/15/lucd-announces-rebranding-changes-name-to-boss/Paul Szyarto is an Oxford University and Wharton Business School educated expert in business operations and technology and has spent the last twenty years maximizing the bottom line of more than 1000 global companies including Microsoft, Goodyear, BP, GE, and many more from the Fortune 500 list by redefining how they operate in regards to people, processes, and technologies. Season 13 (Episode #174 of "That Entrepreneur Show")Each week since 2019, the founder of a company or brand shares what worked for them, what they needed to improve on, and all of their learning lessons along the way.He is an expert in the domains of Project/Program Management, Digital Transformation, ERP Architecture, and Corporate Finance Optimization. In addition, he has personally supported the development of more than 20 entrepreneurial assets with cumulative revenues exceeding 250 million dollars. Paul is highly sought after for his speaking abilities with more than 200 events under his belt, and for his insight regarding business and digital transformation by hundreds of agencies including Fox, NBC, The NY Times.Spotlight Story: Jeff Raider (Founder of: Warby Parker, Harry's Listen to all episodes here: https://ThatEntrepreneurShow.Buzzsprout.comWebsite:  https://www.VincentALanci.com/.Digital Editing Inquiries: Email PodcastsByLanci@Gmail.comHost Name: Vincent A. LanciYouTube: youtube.com/channel/UCy0dil34Q5ILEuHgLVmfhXQInstagram: https://www.instagram.com/vincentalanciInstagram: https://www.instagram.com/thatentrepreneurshowFacebook: https://www.facebook.com/ThatEntrepreneurShowTwitter: twitter.com/PodcastsByLanciLinkedIn: https://www.linkedin.com/showcase/thatentrepreneurshowAdventure by MusicbyAden | https://soundcloud.com/musicbyadenHappy | https://soundcloud.com/morning-kulishow/happy-background-music-no-copyright-fun-royalty-free-music-free-downloadSpotlight Story and Quote Source: Forbes.com, WarbyParker.com, TheGentlemansJournal.com

HR Leaders
Building a new HR strategy During a Global Transformation

HR Leaders

Play Episode Listen Later Jan 13, 2022 34:09


In this episode of the HR Leaders podcast, I'm joined by my guest Ditte Marstrand Wulf, Global CHRO Covetrus.Thanks to WorkForce Software for Supporting the show!Download your guide to improving employee experience for the modern workforce: https://bit.ly/3pTdrVOEpisode Highlights00:00 - Intro03:19 - About Covetrus and their purpose04:20 - Learnings she picked up from parents02:53 - Building a new HR strategy11:05 - Developing and building the right team14:39 - How they communicated the change15:23 - What it was like hiring virtually16:43 - The learnings and changes from virtually hiring19:17 - Their diversity and inclusion strategy20:52 - The benefits of ERGS24:07 - How their purpose helps attract talent28:17 - HR Leaders Quick FireIf you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrleaders.co/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Industrial Talk Podcast with Scott MacKenzie
Bettina Rotermund with Siemens IoT

The Industrial Talk Podcast with Scott MacKenzie

Play Episode Listen Later Jan 12, 2022 39:35


On this week's Industrial Talk we're talking to Bettina Rotermund, Head of Strategic Marketing at Siemens about "Digital Transformation and Letting go of the Ego and Embracing the Eco".  Get the answers to your "Digital IoT" questions along with Bettina's unique insight on the “How” on this Industrial Talk interview! Finally, get your exclusive free access to the https://industrialtalk.com/wp-admin/inforum-industrial-academy-discount/ (Industrial Academy) and a series on “https://industrialtalk.com/why-you-need-to-podcast/ (Why You Need To Podcast)” for Greater Success in 2022. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy! BETTINA ROTERMUND'S CONTACT INFORMATION: Personal LinkedIn: https://www.linkedin.com/in/bettinarotermund/ (https://www.linkedin.com/in/bettinarotermund/) Company LinkedIn: https://www.linkedin.com/company/siemens/ (https://www.linkedin.com/company/siemens/) Company Website: https://www.siemens.com/global/en.html (https://www.siemens.com/global/en.html) PODCAST VIDEO: https://youtu.be/ZOd0NiE97DQ THE STRATEGIC REASON "WHY YOU NEED TO PODCAST": https://industrialtalk.com/why-you-need-to-podcast/ () OTHER GREAT INDUSTRIAL RESOURCES: NEOM:  https://www.neom.com/en-us (https://www.neom.com/en-us) Hitachi Vantara: https://www.hitachivantara.com/en-us/home.html (https://www.hitachivantara.com/en-us/home.html) Industrial Marketing Solutions:  https://industrialtalk.com/industrial-marketing/ (https://industrialtalk.com/industrial-marketing/) Industrial Academy: https://industrialtalk.com/industrial-academy/ (https://industrialtalk.com/industrial-academy/) Industrial Dojo: https://industrialtalk.com/industrial_dojo/ (https://industrialtalk.com/industrial_dojo/) We the 15:https://www.wethe15.org/ ( https://www.wethe15.org/) YOUR INDUSTRIAL DIGITAL TOOLBOX: LifterLMS: Get One Month Free for $1 – https://lifterlms.com/ (https://lifterlms.com/) Active Campaign: https://www.activecampaign.com/?_r=H855VEPU (Active Campaign Link) Social Jukebox: https://www.socialjukebox.com/ (https://www.socialjukebox.com/) Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader): https://industrialtalk.com/wp-admin/inforum-industrial-academy-discount/ () Business Beatitude the Book Do you desire a more joy-filled, deeply-enduring sense of accomplishment and success? Live your business the way you want to live with the BUSINESS BEATITUDES...The Bridge connecting sacrifice to success. YOU NEED THE BUSINESS BEATITUDES! TAP INTO YOUR INDUSTRIAL SOUL, RESERVE YOUR COPY NOW! BE BOLD. BE BRAVE. DARE GREATLY AND CHANGE THE WORLD. GET THE BUSINESS BEATITUDES! https://industrialtalk.com/business-beatitude-reserve/ ( Reserve My Copy and My 25% Discount) PODCAST TRANSCRIPT: SUMMARY KEYWORDS iot, people, siemens, customers, industry, digital transformation, industrial, bettina, tina, digital transformation journey, world, trust, business, company, big, find, event, run, scale, iot solutions 00:00 On this industrial talk, we are talking IoT. We are talking about letting go of your ego and embracing the ego. We have to succeed with this innovation, this technology, we need to begin to embrace it. What are the strategies that we can deploy today for resilient business of success tomorrow, come learn with me, let's get cracking. 00:26 Welcome to the industrial talk podcast with Scott Mackenzie. Scott is a passionate industry professional dedicated to transferring cutting edge industry focused innovations and trends while highlighting the men and women who keep the world moving. So put on your hardhat grab your work boots, and let's 00:44 go Alright, once again, thank you very much for joining industrial talk the place if you're in manufacturing, yeah, you need to be here. If you're an industry, yeah, you need to be here. If you're in the business of transforming the world changing

IoT For All Podcast
Smart Spaces and Future of Commercial Space | IoT For All Podcast E151 | EnOcean's Raoul Wijgergangs

IoT For All Podcast

Play Episode Listen Later Jan 12, 2022 27:03


This week, EnOcean CEO Raoul Wijgergangs shares the future of commercial and office spaces and some of the technology, namely Smart Spaces, driving it to fruition. Smart Spaces utilize IoT and digital twin technology to gather insights and data in order to improve building efficiency and improve the wellbeing of the people inside. Raoul shares some of the most compelling use cases for Smart Space technology, across commercial, enterprise and even some residential industries.Roaul also shares some advice for companies looking to utilize Smart Spaces for their own businesses. He speaks to considerations companies should keep in mind when determining how their spaces could best benefit from this technology, as well as his advice when setting goals to determine exactly what you're trying to achieve through digital transformation.  Raoul Wijgergangs was appointed CEO of EnOcean in August 2021. The Dutch IoT expert has over 20 years of experience in the IoT industry, having led two successful exits through acquisition as well as one by a joint venture. Before joining EnOcean, he was CEO at Disruptive Technologies in Oslo and worked as Vice President/General Manager at Silicon Labs as well as Vice President/General Manager of the Z-Wave business unit at Sigma Designs in Copenhagen, to name but a few positions. He is also a co-founder of the Z- Wave Alliance

Press 1 for Nick
Nathan Foy, Author, What Rich Clients Want But Won't Tell You [Client Experience]

Press 1 for Nick

Play Episode Listen Later Jan 12, 2022 32:17


Nathan Foy, Author, What Rich Clients Want But Won't Tell You [Client Experience]He is the Founder and CEO - Fortis Riders and author, What Rich Clients Want But Won't Tell You. What are the criteria to become a client?  How do the affluent think differently? Is great service enough for your clients or do they demand more? What is the true impact of exceptional service? I'm sure there are plenty of unique differences between your clients, but what do they have in common? What happens when clients trust you? Is it only about trust or is there more? What do you do at Fortis to inspire loyalty? You mention in the book "Your ability to adapt to changes, adopt the right solutions, and solve problems rapidly will largely determine your future success." Is this something you had to learn? A lot of companies dismiss potential clients who they think might be hard to please, but you encourage companies to take on the difficult clients. Why is that? How can my listeners Adopt a High-Performance Mindset How would the world suffer if Fortis failed to do your job? ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***Nick's NEW book: Reasons NOT to Focus on CX is now available at Barnes & Noble.***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Social Capital
Manufacturing Mavens #2: Digital Transformation In The Manufacturing Industry

Social Capital

Play Episode Listen Later Jan 12, 2022 31:52


Manufacturing Mavens Episode 2: Digital Transformation In The Manufacturing Industry   Today's episode is Part 2 of our 3-part Manufacturing Mavens - a BROADcast Mini Series. I've got 2 guest hosts with me for this mini-series! Kristina (Kris) Harrington and Erin Courtenay. Part 2 is going to be Guest Hosted by Kris Harrington. Kris is the President and COO for GenAlpha Technologies. During her time with OEMs in the mining industry, Kris and the other founders of GenAlpha saw a need to find a better way for B2B manufacturers to do business. This led to the development of Equip, an eCommerce, eCatalog, and Analytics solution for manufacturers and distributors who want to grow their business online. Take it away, Kris!    Kris: Thanks, Lori! Happy to be here. Let's start this show with a quick introduction to our hosts.   Erin Courtenay is VP of Digital Services at Earthling Interactive. Erin loves watching programmers work their magic, opening up the possibilities of the internet to small and medium businesses with powerful websites and custom software. Calling herself a “digital empathy practitioner”, Erin is determined to help clients move thoughtfully and compassionately into their digital future.   Lori Highby is a podcast host, speaker, educator, and founder of Keystone Click, a strategic digital marketing agency. Using her vast multi-industry knowledge - gained from experience and education, She can see the potential of greatness within the already established good of a business. Through strategic actionable moves, she has worked with Fortune 500 companies such as ABB and Syngenta to micro-business owners, to achieve their marketing goals. Lori carries her energy and drives into her professional engagements in order to empower and educate other fellow life-long learners.   Thank you, mavens, it is such a pleasure to be here with you both today. As a former leader in a global manufacturing organization responsible for growing equipment and aftermarket sales, and now a leader of a digital eCommerce company, I am often reminded how much things have changed in just the past twenty years. I mean, I can remember when I was so excited to get a Blackberry phone (remember those?) so that when I was traveling to remote mining areas and arrived at my hotel, I wouldn't have to hook up my laptop to the dial-up hotel internet connection just to check my emails to make sure I didn't miss anything important before going in to visit my customer the next day. It was so much faster to check them from my Blackberry, and for me, this was roughly 2007.   Fast forward to today, now if a manufacturer were to roll out an eCommerce solution like Equip, if I were still that same sales leader visiting my customer, I would be able to stand next to their machine in the pit and pull up full product bills of materials, identify the products from a 3D interactive drawing, add them to a shopping cart and send them a quotation all from a smartphone or tablet. The customer experience opportunities are incredibly different today for those manufacturers who are ready to make the leap into digital self-service. And this is just one example of the type of digital services available. This takes us to today's topic - Manufacturing and Digital Transformation where we're going to talk about manufacturers and their journey toward digital transformation.   Let's get into it. To set the stage, Erin and Lori, I would like to hear how each of you define digital transformation for the manufacturing industry?   Erin: One thing it always goes back to his business goals. Your business goals should define your approach to digital transformation. In manufacturing, I see a couple of things that define digital transformation. The first is digital transformation as cultural transformation. So opening the business culture to digital tools, be in sales, operations production is a cultural change. And so the digital transformation has an impact on everyone, and how they identify as part of the organization. The next component of digital transformation is maintenance or growth strategy for your business. So tools like eCommerce, ERP, automation are becoming sort of the oxygen of all businesses, and manufacturing is no different. So to breathe, to grow, it can't be ignored, digital transformation is going to be foundational.   Lori: I resonate with everything you said, and especially the cultural component because regardless of any transformation that you are incorporating into your business, you've got to get everyone on board and it's sometimes very challenging to do that if this is the way we've always been doing it for the last 40 years and you're trying to teach an old dog new tricks. I like to compare it to what manufacturing has been doing already with regards to automation, robotics, and creating efficiencies in their business, I think it's no different when you're looking at other segments of the business such as marketing, sales, and the communications and that relationship and that nurturing and it's just taking that transformation or that evolution of what's happening, and applying it to different segments of the business. You mentioned ERP systems, which are taking all elements of your business and combining them into one extremely useful digital tool and resource. But the critical component of that is the adoption of getting all components together and then getting all of the business on board with how to use that component. If you're looking at marketing automation, you need the sales and the marketing team working together on the same page and it's all about maximizing the relationships. COVID taught us real quickly that you can have relationships that aren't in person shaking hands, and that you can still nurture and create new connections.   Kris: I know there have been numerous articles written about this, but I am curious, based on each of your experiences, what do you think are the three most important reasons why manufacturers need to be prioritizing digital transformation?   Lori: It's hard to pick only three. I'll start with something that carries over from the last question, which is that efficiencies are there. Just like in the machines and the equipment at the plants, there are efficiencies in leveraging the digital tools and resources out there. We're all in that marketing and sales side of things, but we really focus on maximizing and shortening that lifecycle and making it easier to have those conversations with your clients or your potential clients. The second one, I would say is this next generation, the current generation is online. That's where your next client is hanging out. They're not going to answer the phone, they're not always going to show up at a trade show because I think trade shows are more of that nurturing opportunity. Using SEO making sure your websites getting found online, leveraging social media to tell your brand story, and creating efficiencies around that is going to help you to continue to find that next client. The third thing that I think is the most important actually out of all these three, is what your customers are expecting. They're expecting to have a conversation on your website using a chat feature, they're expecting to log in to place an order online and just repeat that order and not have to have a conversation or get an instant quote, or whatever it is. If your customers are expecting this, you have to make this transformation.   Erin: My response to three reasons that digital transformation is more of a big picture kind of thought. First is attracting and retaining a workforce. Younger generations, like Lori, pointed out, expect and anticipate a digital forward work environment. If you can't provide that, that's not going to be appealing to younger people. We all have heard about how workforce attraction and retention is a big issue in manufacturing so digital transformation, not only for the functional parts but going back to that cultural idea, demonstrating that your digital forward as a company or as an organization. Next is modernization. I mean, we don't leave our baskets anymore. We're not horse-drawn carriages, we're digital so it's time to get there. Then the last one, I think this is not spoken about enough is pleasure and freedom. I just was in a webinar the other day which talked about the future and technology and what it can do for us. If we can lean more heavily on digital tools to do sort of the mundane things for us, it can open up all these possibilities of creativity, of moving ahead, of offering us time to do the things that we really love and care about, and value. If we're going to get there, that means we all have to participate and contribute to digital transformation, not just wait for it to happen, because then that's something that's happening to us, not something that's happening with us.   Kris: The world is a bit of a crazy place right now, what do you think are some of the biggest challenges manufacturers are facing today that may be preventing them from moving forward with their digital journey?   Erin: This is where I may get a little controversial. I think one of the biggest challenges is rigid industry leadership that is not helping lead us into the next era with digital transformation. I see people like Matt Goose and Eddie Saunders doing much of the heavy lifting. These are folks that are getting young kids excited about manufacturing by meeting them where they are and they are doing that heavy lifting. I'd like to see more of that from industry leadership. So it's a little bit of a prescription and also a diagnosis mixed in together.   Lori: Erin, I just have to say that I love your perspective. My answer is from a bit different perspective in that I think part of the challenge is that to some extent, it's cluttered. There's a lot of information coming from a lot of different directions and you don't know where to start. I think there's also this fear of the unknown because it can be a big investment. I know that these manufacturing organizations, when they invest in a new piece of machinery, they have so much confidence that it's going to produce a certain volume of new business for them, and they can get so much work done. But when they're making this investment into this unknown territory, where they don't have their historical references for themselves to have confidence on how it's going to improve their business, they're really just trusting kind of someone else's opinions, but there are opinions on all different spectrums and there are all different ways to tackle this. So I think that's where there's a lot of hesitation and reservation to move forward.   Kris: If you could offer one piece of advice on how digital can help solve the challenges preventing companies from moving forward, what would it be?   Lori: To solve the problem based on how I answered the last question, I would say manufacturers need to start having the conversations with those that are doing it right now and start asking some intelligent questions to build their confidence and really just get that conversation going, which is what we're doing right now. They have to have true curiosity into this topic in order to have any movement going forward and helping them solve some of these bigger issues where digital can do so much and solve so many problems. Yeah, it is a time and financial investment on the front end, but the long end return significantly outweighs any current hurdles that someone may be having right now. So my very simple answer is to start talking about it and start asking questions.   Erin: A challenge that keeps folks from moving forward and I think I'm going to name that challenge as thinking that you're locked in a rigid mindset. Whether that's before you get started with the technology, or you might even be mid-technology and so that brings to mind this example of somebody that we worked with. They had a transportation management system platform that they were using and it just kept not being the right solution for them. Over and over again, they were running into roadblocks and barriers and they asked us how we could help them. We suggested to them that they should make their own because it could fit their needs and might even save them money. They decided to try it and not only did they save money, but they also ended up making six figures from that platform, because they were able to then sort of rent it out to some other folks as well. So just knowing that one of the great things about digital transformation is flexibility is the ability to name your own solution. It can be daunting, I totally get it, but if you keep that in mind, that you should ask for what you want, you should know what you want and ask for it and not be let alone by the no's, that will help you really move forward.   Kris: What services do each of you offer that support the manufacturing industry?   Erin: At Earthling Interactive, we do take that consultative approach. Yes, can seem off-putting at first, but what that allows us to do is though, is we are adept at starting where you are, where our clients are. For example, so many manufacturing websites are, frankly terrible, and they're out of date. But you can actually accomplish a lot with just a website refresh, and not just because of how it looks, but it can function and be a very powerful tool for you and your business. We can start there, let's just get you a new website. But we're also great at modifications and fixes. For example, if you're running a technology that's falling short of your expectations, like that example that I mentioned before with the TMS system, or let's say you've got a time tracking system that isn't conforming to your business model, we can help it get there, we can help do those tweaks in those modifications so that you have a tool that really works with your business, and helps you accomplish your goals.   Lori: At Keystone Click, we brand ourselves as a strategic digital marketing agency. What we're doing is really focusing on our clients' customers. So you the manufacturer, you're trying to get new customers, and we get inside the head of your customer and really figure out what is that customer journey? What is the pain that they initially have? How are they searching for that pain? Because people don't know what the solution is the right way they know what the challenge is that they're facing. Then how do we position you and tell your brand story in the digital space so that you are positioned as the expert to solve the problem that they have? We do that by conducting research on your customer and then building a full strategic plan that's focused on helping you achieve your business goals. Then we support the implementation and we do websites as well. We manage your social paid initiatives, and really anything under that digital umbrella with your business end goal in mind. What about you, Kris?   Kris: I think the best way to describe what the Gen Alpha team does is really equip manufacturers and distributors with the tools, services, and advice that they need to sell their products online. So we come with real-world experience, the founding members of Gen Alpha all worked in manufacturing and we truly believe that there was an easier way of doing business with a manufacturer. So we've been in the shoes of our customers, trying to satisfy their customers and grow business at the same time. We believe that in coordination with our clients. We keep building upon our already solid foundation of helping them to keep delivering better solutions year after year. So we truly love working with the manufacturing industry and we want these people to be relevant and successful in the future. I think what I would say about all of us and all of our companies is that we do care so much. If you were to work with any one of us, you're going to have a trusted relationship where we're going, to be honest with you about your business, how we believe we can help you, we're going to offer you alternative solutions, but the true intention around everything we're doing is for the greater good.    Thank you for listening to part 2 of our 3-part series. If you've enjoyed what you heard, definitely chime in for part 3, and if you didn't get a chance to listen to Part 1 - you'll want to take a listen as we dove into Social Selling. In Part 3 we will be talking about co-opetition vs competition. Reach out to Lori if you're interested more about strategic digital marketing, reach out to Kris if you want to learn more about manufacturing eCommerce solutions, and reach out to Erin if you're interested in learning more about manufacturing consulting services.   Head to keystoneclick.com/mavens to learn more about your hosts and their exclusive offerings available for Mavens listeners!

IT Visionaries
Guiding a Legacy Company's Digital Transformation with Stacey Goodman, Executive Vice President and Chief Information Officer at Prudential Financial

IT Visionaries

Play Episode Listen Later Jan 12, 2022 36:37


A company's position about digital transformation could be out with the old and in with the new. But, generally, if a product or service has existed for a long time, that's because it has held its value. In a legacy business with good values and a deep tradition, digitization of services is more about improving respected systems as well as innovating with a forward-looking mindset. Stacey Goodman, Executive Vice President and Chief Information Officer at Prudential Financial, describes her strategy for transforming the digital experience at Prudential.Main TakeawaysTransforming a Legacy Company: It's a big lift to digitally transform a legacy company such as Prudential, which has existed for 145 years. But a company with good values and an established track record of delivering for customers has a great foundation on which to build upon. In other words, challenges are opportunities. One challenge that Prudential constantly faces is scale combined with the complexity of its life insurance and annuities products. Furthermore, a company with so much history also has a high volume of products that must be managed.Marriage Between Customer and CIO Priorities: Most customers want more access at the touch of their fingertips. Prudential customers want to be able to see their assets whenever they want; particularly, during times of economic uncertainty. Customers desire the freedom to explore and make their own choices yet advisement help when needed. As CIO, Goodman's goals are in support of what customers desire. For instance, she cares about making sure customers can easily get their password, or that robotic advice is readily available when customers want help.Culture and Dynamic Work Attracts Talent: Goodman has a unique mindset regarding attracting and retaining talent at Prudential. Fundamentally, she sees the company having a good culture and providing interesting work. She makes the point that sometimes startup culture and work does not always meet the hype and that working at Prudential can provide employees a comfortable environment. An established company with well-defined structures in place can support its workers. She sees Prudential as the sort of place where employees want to be.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

Sync
74 - Use To-Do Bankruptcy to Overcome Your Overwhelmed To-Do List

Sync

Play Episode Listen Later Jan 11, 2022 10:11


You've heard of email bankruptcy. Now, I want you to feel OK to declare to do, task, or project bankruptcy for better productivity and a quieter mind.Even if you follow a certain system, your to dos, tasks, ideas, projects, tickets in dev trackers, etc. add up over time. While they may not be in front of you each day, they carry more of a cognitive load than you realize.As you go about your day, that means there's always another thing to do in the back of your mind. That can cause you to get distracted, try to relate what you're doing to other tasks, or develop stress and anxiety.There's no time like the present to simply start afresh. In today's show, I'll share what to do bankruptcy is and how to get started with it.Watch the video version of this episode.Links Thomas Frank on The best way to tame your overwhelming to-do list David Allen's Getting Things Done Basecamp's Shape Up Chapter 7 Follow newsletter @kenyarmosh /in/kenyarmosh kenyarmosh.com

Generation Digital Workforce
126. ASB Bank Leverages Intelligent Automation to Overcome Pandemic Challenges

Generation Digital Workforce

Play Episode Listen Later Jan 11, 2022 12:00


Put Innovation and IA at the Heart of Digital Transformation . Rachel Swindells, Intelligent Automation Capability Lead at ASB Bank, talks through how their approach to automation has evolved alongside the technology, how they've handled challenges arising from the pandemic, and how intelligent automation has helped them achieve their transformation goals. ASB Bank is one of New Zealand's leading financial services providers offering current accounts, loans and mortgages, savings and investments, foreign exchange, insurance and commercial services. Their intelligent automation program has been running for three years and reaches into most functions within the organization. According to Swindells, the impact varies across each of the business units. Some of them are working hand in hand with robots on a daily basis while others are heavily reliant on them to complete their daily work, and then on the far spectrum you've got those who appreciate the help and support but can afford for their back log to build up a little bit if they need to pivot their workforce elsewhere. . Here's what we talked with Rachel about: * How they have dealt with challenges from the pandemic and how they're putting innovation and intelligent automation at the heart of their RPA program * Use cases and how the automation team is using its technology to better support bank staff and customers * How to enable employees through intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

The Tech Blog Writer Podcast
1843: Metaverse Solutions Enabling the Digital Transformation Brands

The Tech Blog Writer Podcast

Play Episode Listen Later Jan 11, 2022 34:19


This episode explores the Metaverse and bridging the gap between value and enterprise through video games with Alexander Fernandez, the CEO of Streamline Media Group. The independent video games group is dedicated to publishing / developing great games, cultivating diverse talent, and breaking barriers of interactive entertainment. Alexander is a proud latinX entrepreneur passionate about bridging the gap between video games and traditional enterprise industries. He has grown Streamline Media Group from a modest gaming-focused startup to a global company with over 180 employees across three continents and various brands under the Streamline Media Group umbrella. Alexander shares his valuable insights into the entrepreneurial journey and how he became successful at what he does. Next, we discuss how the Metaverse will impact business strategies in the next five years. Finally, we talk about the best ways to promote diversity in the video game industry and how he's established an innovative and multicultural environment for his employees.

HR Leaders
Making Every Moment Matter: Employee Experience for the Modern Workforce

HR Leaders

Play Episode Listen Later Jan 10, 2022 25:25


In this episode of the HR Leaders podcast, I'm joined by my guest Marc Gingras, SVP, Employee Experience Strategy at WorkForce Software.Thanks to WorkForce Software for Supporting the show!Download your guide to improving employee experience for the modern workforce: https://bit.ly/3pTdrVOEpisode Highlights00:00 - Intro00:44 - Marc's background and mission03:12 - How he defines employee experience05:10 - Why we should focus on employee experience06:25 - Employers and employees disconnected perception of EX07:21 - Where employers are falling short (target your managers)08:06 - Avoid the one size fits all approach when communicating09:34 - Who "Owns"​ the Employee Experience?10:40 - Improve your people's EX with moments that matter14:29 - Technology can help managers build relationships with the frontline16:18 - Consolidating communication coupled with the look and feel people want18:44 - How tools grant flexibility and drive engagement20:33 - How the ability to communicate frequently helps build culture22:22 - The signs and symptoms of a bad employee experience23:55 - The key takeaway Marc took from their researchIf you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrleaders.co/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Press 1 for Nick
Chris Voss CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It [Negotiation]

Press 1 for Nick

Play Episode Listen Later Jan 10, 2022 46:22


Chris Voss is the CEO & Founder of The Black Swan Group LtdAuthor of Never Split The Difference: Negotiating As If Your Life Depended On It.Chris founded the Black Swan Group, in 2008 upon his retirement from the FBI where he was the FBI's lead international kidnapping negotiator. Chapters of this episode: 0:00 – Introduction 0:53 – What is one thing people might not know about you? 2:43 – How long do you have to make that first impression? 4:30 – How did you make your first impression count? 6:35 – How do I get the customer who is fired up to calm down and get them to trust you? 16:05 – What is the power of an open-ended question? 22:31 – How do you continue to push somebody to the limit, but still gain their trust? 25:31 - What is mirroring and why it works? 29:48 - What is the beauty of silence? 32:25 - How do you get comfortable being uncomfortable? 33:33 - What is the importance of visualization? 34:51 - How to get what you want when things are lopsided? 40:30 - What tactics should a Customer Service Rep use to diffuse a frustrated customer? 41:00 - Why you shouldn't say I'm Sorry in Customer Service. 45:15 - What book or person has influenced Chris in the past year? 47:06 - If you could leave a note to all Customer Service Representatives' Desk, what would it say? 48:39 - Learn about the Black Swan Group, Ltd. ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***Nick's NEW book: Reasons NOT to Focus on CX is now available at Barnes & Noble.***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Target CIO Mike McNamara on Digital Transformation Through IT Prioritization

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Play Episode Listen Later Jan 10, 2022 21:37


627: In this interview, Mike McNamara, Chief Information Officer of Target, discusses with Peter High his beginnings at the company and what drew him to the US-based company. He focuses on the company's extraordinary digital transformation, the sanctity of data and forming a data strategy, and the cultural change required to bring Target's IT organization to the forefront of the customer experience. Mike shares how he leads his team in “ruthless prioritization” and the ways in which Target acts as a talent factory developing the next generation of CIOs.

The Logistics of Logistics Podcast
Winning the Logistics Talent War with Radu Palamariu

The Logistics of Logistics Podcast

Play Episode Listen Later Jan 7, 2022 51:28


Winning the Logistics Talent War with Radu Palamariu Radu Palamariu and Joe Lynch discuss winning the logistics talent war. Radu is the Managing Director Asia Pacific & Europe of Alcott Global and the Global Head of Supply Chain & Logistics Practice. Alcott Global provides Executive Search solutions for the world's top companies in eCommerce, supply chain, logistics, and tech in transportation. About Radu Palamariu Radu is the Managing Director Asia Pacific & Europe of Alcott Global and the Global Head of Supply Chain & Logistics Practice. He has been working on C-level and top management executive search assignments with Top Fortune 500 companies and local Asia conglomerates, particularly for manufacturing, logistics, transportation, supply chain management and ecommerce. A frequent speaker at industry conferences across the region, he is a contributor on latest technologies shaping supply chains, as well as human resources trends and developments. He is the host of the “Leaders in Supply Chain” Podcast, which is consistently ranked among the top 10 global industry podcasts. Radu has been featured in Bloomberg, Logistics Insight Asia, Bangkok Post as well as the MIT Supply Chain Talent Magazine. And has been named as one of the top 3 Global Supply Chain Influencers on LinkedIn. About Alcott Global Alcott Global provides Executive Search solutions for the world's top companies in eCommerce, supply chain, logistics, and tech in transportation. We are aware that attracting and retaining talent in the supply chain space is more than challenging. We invested a few years and a lot of energy to create and nurture a great network in this sector. We are certain we can connect you with the right person to solve your supply chain problems. We decided to focus our efforts at a global level, focusing on the US, European and Asian markets, since our global clients have different challenges according to each region. We aim to become your long-term partner in attracting, retaining and developing supply chain and logistics talent. Key Takeaways: Winning the Logistics Talent War Radu Palamariu is the Managing Director Asia Pacific & Europe of Alcott Global and the Global Head of Supply Chain & Logistics Practice. He has been working on C-level and top management executive search assignments with Top Fortune 500 companies and local Asia conglomerates, particularly for manufacturing, logistics, transportation, supply chain management and ecommerce. In the podcast interview, Radu and Joe discuss winning the talent war and the talent challenges facing logistics and supply chain companies. Challenge #1 – Recruiting Top Logistics and Supply Chain Talent Challenge #2 – Educating and Upskilling Logistics and Supply Chain Professionals Challenge #3 – Surviving The Great Resignation Alcott Global provides Executive Search solutions for the world's top companies in ecommerce, supply chain, logistics, and tech in transportation. Alcott's business is attracting, retaining and developing supply chain and logistics talent. ​They work with the leading companies in the supply chain and logistics space. Alcott's develops customized program to address the following business needs: Digital Transformation – an introduction to how everything aligns together when any part of the Supply Chain organization goes through digitalization. Integrated Business Planning - Aligning new initiatives, current products, demand, supply, and financial plans over at least a 24-month planning horizon. Logistics / Ecommerce Transformation – Defining measures of success and tranform the way the organization inherently works. This track goes in-depth into the Collaboration pillar of the 3 Cs of Supply Chain Leadership. Learn More About Winning the Logistics Talent War Radu Palamariu LikedIn Alcott Global LinkedIn Alcott Global Leaders in Supply Chain and Logistics Podcast The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Executive Innovation Show
3 Ways to Improve the Digital Banking System Video Chat Solution For Banking

Executive Innovation Show

Play Episode Listen Later Jan 6, 2022 4:59


Today, we're gonna be talking about video chat solutions for banking and three ways to improve the digital banking system. We're gonna be going over different ways of if you're doing digital banking today and customer expectations now with digital banking, as well as some improvements there.If we're calling the bank, we're expecting that they're answering in about 20 seconds or less. And if we're doing some type of live chat, that's 48 seconds or less. This is outlined in our Digital Transformations white paper. If you click on the link and the podcast show notes, you can see all these expectations outlined in that white paper, if you wanna follow along with this podcast. As you look at your digital strategies and your digital banking system and, and what should be included in that for 2022, please make sure you're looking at the video chat solution for where those levers should be, what departments they should be in, and how to best use that from an acquisition as well as a servicing perspective. That's all for today's podcast as always, please comment give us future topics for future shows and subscribe to get your podcast delivered to you next week.Support the show (http://www.helpinghumans.care)

HR Leaders
How Siemens are Integrating HR Into The Business

HR Leaders

Play Episode Listen Later Jan 6, 2022 43:21


In this episode of the HR Leaders podcast, I'm joined by my guest Robert Neuhauser, Global VP HR at Siemens.Thanks to WorkForce Software for Supporting the show!Download your guide to improving employee experience for the modern workforce: https://bit.ly/3pTdrVOEpisode Highlights00:00 - Intro03:28 - How Robert is changing the paradigm of disruption12:04 - On the myth of the perfect leader17:15 - Why incentive systems should change21:05 - The shift towards personalised rewards packages23:23 - The cost of incentives26:25 - The importance of career planning34:12 - Skill requirements for HR leaders of tomorrow37:11 - Quickfire roundIf you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrleaders.co/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

IoT For All Podcast
What is a Connectivity Management Platform? | 1oT's Mikk Lemberg

IoT For All Podcast

Play Episode Listen Later Jan 5, 2022 22:47


This week, 1oT Chief Product Officer Mikk Lemberg joins us to talk about connectivity management platforms. He shares what they are, why they're important, and gives some insight into how companies like 1oT interface with the rest of the IoT space.Mikk outlines the current landscape for connectivity management platforms, how they differ, and how the market currently interacts with its connectivity options. He also shares his predictions for the connectivity space as more data migrates to the cloud. Finally, Mikk shares his advice for companies looking to implement IoT into their own processes and operations - including when companies should reach out and what they should keep in mind as they consider a connectivity management platform for their own solutions.Interested in connecting with Mikk? Reach out to him on Linkedin!About 1oT: 1oT is a leading European technology company focused on making cellular connectivity more affordable and convenient for IoT businesses. Our services help IoT and M2M companies scale globally with a single end-to-end connectivity service. Founded in 2016, 1oT has already sold more than 500,000 (e)SIMs that have gone to 120 different countries.Key Questions and Topics from this Episode:(00:57) Intro to Mikk Lemberg(01:42) Intro to 1oT(03:05) What's the role of a Chief Product Officer?(04:18) Use Cases(06:16) How do you interface with telecoms?(07:11) What is a connectivity management platform? Why is it so important?(10:31) What does the landscape look like for connectivity management platforms?(12:22) What is the market currently looking for?(14:33) How does the migration toward the cloud affect this space?(16:23) When in the development process should companies reach out?(18:09) How do you gain the trust of enterprise customers?(20:25) News from 1oT

JSA Podcasts for Telecom and Data Centers
Data Movers Podcast with Nick Amabile, CEO - DAS42: Big Data, Data Analytics, and Digital Transformation

JSA Podcasts for Telecom and Data Centers

Play Episode Listen Later Jan 5, 2022 21:42


Join Data Movers as we sit down with Nick Amabile, CEO of DAS42 to discuss big data technologies and the effects the pandemic has had on data analytics with the acceleration of digital transformation on many industries. We also discuss what trends to keep an eye on in the upcoming year and learn more about Nick!If you are interested in learning more about the people behind our industry's top headlines, this podcast is for you!Follow Jaymie at @jscotto and Evan at @evankirstelSUBSCRIBE to JaymieScottoTV for the latest Telecom News: https://www.youtube.com/JaymieScottoTVHOMEPAGE: http://www.jsa.netLIKE JaymieScottoTV on FACEBOOK:  https://www.facebook.com/JaymieScottoandAssociatesFOLLOW JaymieScottoTV on TWITTER: https://twitter.com/jsatv

Transformation Ground Control
2022 Hot Topics, Digital Transformation in Africa, Operational Excellence and Business Intelligence

Transformation Ground Control

Play Episode Listen Later Jan 5, 2022 107:19


The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews: 2022 Hot Topics (Eric and Kyler) Digital Transformation in Africa (Eric Kimberling and Adam Cheatham, Third Stage Consulting) Operational Excellence and Business Intelligence (Kyler Cheatham and Dave Beldyk, Third Stage Consulting) We also cover a number of other relevant topics related to digital and business transformation throughout the show.   This weekly podcast series premiers live on YouTube every Wednesday at 8am NYC time / 1pm London / 9pm Hong Kong. You can also subscribe to the podcast on Apple, Google, Spotify, Pandora, or your favorite podcast platform.   WATCH MORE EPISODES HERE: https://youtube.com/playlist?list=PLyI-oIQSgI2DGXQKvUz-farHwls_B3G3i   —————————————————————— DOWNLOAD MORE RESOURCES BELOW: —————————————————————— 2021 DIGITAL TRANSFORMATION REPORT: http://resource.thirdstage-consulting.com/2021-digital-transformation-report   TOP 10 ERP SYSTEMS RANKING: https://www.thirdstage-consulting.com/the-top-10-erp-systems-for-2020/   TOP 10 ERP SYSTEMS FOR SMALL BUSINESSES: https://www.thirdstage-consulting.com/top-erp-systems-for-small-businesses/   TOP 10 CRM SYSTEMS: https://www.thirdstage-consulting.com/top-10-crm-systems-for-digital-transformations   GUIDE TO ORGANIZATIONAL CHANGE MANAGEMENT: http://resource.thirdstage-consulting.com/the-definitive-guide-to-erp-hcm-organizational-change-management   20 LESSONS FROM 1,000 ERP IMPLEMENTATIONS: https://resource.thirdstage-consulting.com/lessons-from-1000-erp-implementations-ebook   ———————————————————— CONNECT WITH ME: ———————————————————— LINKEDIN: https://www.linkedin.com/in/erickimberling/ INSTAGRAM: https://www.instagram.com/erickimberling/ TIKTOK: https://www.tiktok.com/@erickimberling0 TWITTER: https://twitter.com/erickimberling CLUBHOUSE: https://www.joinclubhouse.com/@erickimberling THIRD STAGE LINKEDIN PAGE: https://www.linkedin.com/company/third-stage-consulting-group/ CONTACT ME TO BRAINSTORM IDEAS FOR YOUR DIGITAL TRANSFORMATION: eric.kimberling@thirdstage-consulting.com   ———————————————————— MUSIC IN THIS EPISODE: ———————————————————— Get Im Ready by The Eiffels here https://t.lickd.co/geq6gnjo3Y8 License ID: 2KPL59b7LpY   Get You Worry Me by Nathaniel Rateliff & The Night Sweats here https://t.lickd.co/XzBW917yD6r License ID: Byoz5lr4AD5   Get International Space Station by British Sea Power here https://t.lickd.co/5rM5pxr8zjn License ID: ezy9oV1mX1g   Get Epic by Faith No More here https://t.lickd.co/zG5VzByg51a License ID: JorOYWzWRvk   Get Can I Play With Madness (1998 - Remaster) by Iron Maiden here https://t.lickd.co/rPYy0OeVxlk License ID: V8GR3ZpymMX   Get Relax by Frankie Goes To Hollywood here https://t.lickd.co/86xKJAXy5n0 License ID: e98X4RMljkn   Get Bad To The Bone by George Thorogood & The Destroyers here https://t.lickd.co/Ooy7kBDQy97 License ID: NPxlWB5y748   Get this and other songs for your next YouTube video at https://lickd.co

AI in Action Podcast
ServiceNow Series E57: Gerald Harris, Director of ServiceNow in the IT industry

AI in Action Podcast

Play Episode Listen Later Jan 5, 2022 27:54


Today's guest is Gerald Harris, Director of ServiceNow in the IT industry. Gerald is an innovative IT leader with heavy experience in Enterprise Service Management and Platform Business Transformation. He works with clients to help modernize and consolidate operations and, by doing so, lay the foundation for innovation. He believes that Digital Transformation isn't about one tool or another... it's about implementing a strong platform business model with the RIGHT people, processes and tools. In the episode, Gerald will discuss: Key learns throughout his career to date, Trends he is seeing within Digital Transformation across enterprise customers, The platform business model, Why ServiceNow is the platform of choice, What's next for the ServiceNow platform, Building and managing a winning team, and Advice he would offer to his younger self

Press 1 for Nick
Jillian Benbow - Co-Host of The Community Experience [Community Experience]

Press 1 for Nick

Play Episode Listen Later Jan 5, 2022 38:50


Jillian Benbow - Co-Host of The Community Experience [Community Experience]She is the Senior Community Experience Manager at SPI Media and the host of the podcast The Community Experience.  Tell my listeners about SPI Media? How do you explain a community? Where do people get community wrong? What is the best way to onboard the community?  How do you go about setting boundaries with a community? What is the best way to deal with conflict resolution? Onboarding Email Automation Series: Welcome, tour, events Is there a fine line to keeping your current community happy and also growing your community? So let's say someone started a podcast, now what? ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

CIO Classified
Driving Insurance into the Digital Future with Shivani Govil, Chief Product Officer, CCC Intelligent Solutions, and Seth Rachlin, Executive Vice President, Capgemini

CIO Classified

Play Episode Listen Later Jan 5, 2022 31:18


Shivani Govil, Chief Product Officer at CCC Intelligent Solutions, and Seth Rachlin, Executive Vice President at Capgemini, discuss the ways digital technology is transforming the insurance industry, share advice on balancing internal innovation with external stability, and much more.---------“At the end, it's about streamlining towards the outcomes that you're trying to deliver. It's very important that as we think about this need for digital transformation, it's not an isolation of, ‘Oh, I want to go on this journey because everyone is doing it.' It's about how do you deliver those better outcomes as a business and as an organization?”- Shivani Govil“I think many who sit in the CIO and CTO seat, we are enamored of technology. We love technology. I think too many of us don't recognize that there needs to be a business imperative for technology to make a difference… The secret is figuring out how to make it relevant and meaningful, and how to make it resonate for customers, employees, and for stakeholders through the ecosystem, because otherwise it's just cool technology.”- Seth Rachlin---------Time Stamps:* (1:53) New tech's influence on consumer's expectations* (5:11) Balancing internal innovation and external stability * (8:22) How new tech and world events will impact insurance in 2022* (11:04) Reasons for digital transformation outside remote working * (17:10) Advice to legacy companies for digital transformation * (21:07) Innovating with a purpose and plan* (23:03) Shivani and Seth share what keeps them motivated--------SponsorThis podcast is brought to you by Asana. Asana is a leading work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives — all in one place. By enabling the world's teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster. Learn more at Asana.com.--------LinksConnect with Shivani on LinkedinConnect with Seth on LinkedinLearn more about CCC Intelligents SolutionsLearn more about Capgemini

Techsauce Podcast
TS EP.97 Low-Code Platform อนาคตของการพัฒนา Software ที่ไม่เหมือนเดิมอีกต่อไป

Techsauce Podcast

Play Episode Listen Later Jan 5, 2022 49:13


ใน Episode นี้ชวนมาทำความรู้จัก Low Code Platform เทคโนโลยีที่จะทำให้การพัฒนาการพัฒนา Software ในอนาคตไม่เหมือนเดิมอีกต่อไป พร้อมทำความเข้าใจว่าเทคโนโลยีนี้ตอบโจทย์ต่อการทำ Digital Transformation ขององค์กร และสามารถที่จะเสริมการทำงานแบบ Agile ได้อย่างไร พูดคุยกับ คุณปนายุ ศิริกระจ่างศรี CEO และผู้ร่วมก่อตั้ง TBN Software

The CPG Guys
DTC Digital Transformation with Colgate-Palmolive's Diana Haussling

The CPG Guys

Play Episode Listen Later Jan 5, 2022 39:43


The CPG Guys, Sri & PVSB, are joined in this episode by Diana Haussling, VP & General Manager of Digital Commerce at Colgate-Palmolive Company. Diana was recently named to the AdAge "40 Under 40" list of honorees.Follow  Diana Haussling on LinkedIn at: https://www.linkedin.com/in/dianahaussling/ Find Colgate brand products at http://shop.colgate.com Find Co by Colgate brand products at https://co.colgate.com/Find Hello brand products at https://www.hello-products.com/Find Tom's of Maine brand products at https://www.tomsofmaine.com/Diana answers these questions:1)  Your story starts at Rutgers University at NJ, then you touched notable global brands like Campbell's and the Hershey company, eventually emerging as an eCommerce leader. Decompose this for our audience and tell us how all this change came to be.2) Why is digital commerce a priority for Colgate Palmolive in these times?3) How are you working to ensure CP is eCommerce & omnichannel ready = what are specific initiatives or actions you have taken?4) DTC - it seems every brand is focused on delivering some sort of direct partnership with the consumer especially if subscription oriented. How are you focused on it? 5) How are you focused on building a team and what does your team specifically focus on - is it knowledge or revenue?6) How is UGC and ratings/reviews important to you and the brands you support? What is the role of retail media for you?7) How important is user experience in this journey and how do you help shoppers get that top tier UX? 8) The pandemic has obviously changed shopper behavior for good it seems - do you agree. In the role you play, how are you responding to this and preparing for the transformation?Please provide the CPG Guys feedback at http://ratethispodcast.com/cpgguysCPG Guys Website: http://CPGGuys.comFMCG Guys website: http://fmcgguys.com/CPG Guys on Instagram: https://instagram.com/cpgguysCPG Guys on Twitter: http://twitter.com/cpgguysPlease follow the Network of Executive Women at http://newonline.org/cpgguysDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.  CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

HR Leaders
Secrets to a Successful Talent Development Strategy

HR Leaders

Play Episode Listen Later Jan 4, 2022 35:11


In this episode of the HR Leaders podcast, I'm joined by my guest Pernille Fritz Vilhelmsen, Executive Vice President, Chief People & Culture Officer at Hempel.Thanks to WorkForce Software for Supporting the show!Download your guide to improving employee experience for the modern workforce: https://bit.ly/3pTdrVOEpisode Highlights00:00 - Intro01:27 - Pernille's journey03:26 - The importance of NOT working in HR08:29 - Pernille's current development focus11:13 - Her history of making business leaders own talent development17:38 - On Hempel's foundation29:24 - Quickfire roundIf you enjoyed the podcast be sure to subscribe for more content like this and visit our website to access resources mentioned: www.hrleaders.co/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Sync
73 - Steal My Simple Productivity System to Save You Hours Each Week

Sync

Play Episode Listen Later Jan 4, 2022 18:28


We are overwhelmed with data today. From email, files, notes, and much more. Yet we still adhere either to systems adapted from the physical world or overly complex methods to keep ourselves sane. What if there is a better way?Today, I cover my much simpler digital "unsystem" I use to manage my professional and personal life. It leverages the power of digital instead of making you a categorizer, labeler, and filer. Instead of a series of complex rules, it's a set of principles you can use and adopt yourself. Steal it and make it yours to get significant hours back in your week. Watch the video version of this episode.Topics 0:00 - Introduction 4:20 - Email 8:08 - Files 13:19 - Notes 17:04 - Wrap up Follow newsletter @kenyarmosh /in/kenyarmosh kenyarmosh.com

Deal Talk with 7MA
How Digital Transformation is Driving Demand for Talent

Deal Talk with 7MA

Play Episode Listen Later Jan 4, 2022 25:22


Tom Delbrook grew up loading trucks at UPS. What was originally just a part-time job to get through college led him to discover deals and acquisitions. “UPS was a great business to learn from. They're willing to constantly challenge you and give you jobs you're not prepared for to see if you can pull it off,” Tom says. Tom recently joined the 7 Mile Advisors Atlanta team. Just as he experienced at UPS, he believes that people need to be willing to constantly try new things, look at new models, and consider new ways of doing things — it's one of the many reasons he's eager to support businesses in technological advancement. On this episode of Deal Talk with 7MA, Tom discusses how digital transformation has moved forward since COVID started and the incredible technological advancements that have occurred in such a short period of time. He also touches on why private equity has been more interested in IT services lately and shares a few tips for choosing an advisor if you're looking to sell. “People that had five or six-year roadmaps of what they needed found they were accelerated into three or four quarters. And people realized there are resources out there that can do this work,” he says. “From a business perspective, [COVID] has changed how all businesses have to think about their operations and position themselves for the future.”

IoT For All Podcast
Edge Computing Benefits and Considerations

IoT For All Podcast

Play Episode Listen Later Jan 3, 2022 26:44


This week on the IoT For All Podcast, Pratexo CEO Blaine Mathieu joins us to share everything companies should know about edge computing and how it complements IoT. Blaine shares some of the most transformative and unique use cases he's seen edge computing enable, including windmills that automatically slow to prevent collisions with birds.Blaine also shares his thoughts on what companies should consider before deciding to implement edge computing into their solutions - when it might be most beneficial, especially in environments where connectivity is difficult or unstable, and what some of the biggest benefits companies can expect. Blaine also shares his thoughts on distributed computing and swarm computing, how they work, and in what use cases the technology really shines.Blaine Mathieu is a former Gartner analyst, software company founder, CEO, and multi-time CMO and Chief Products Officer at both public tech giants and private software and IIoT startups. He is based out of the SF Bay area and leads intelligent edge platform company Pratexo.

AM Best Radio Podcast
AM Best Audio - Monday, January 3, 2022

AM Best Radio Podcast

Play Episode Listen Later Jan 3, 2022


ReliabilityRadio
Reliability Radio EP 256: Steve Sloan, Reliabilityweb & Reliability Leadership Foundation

ReliabilityRadio

Play Episode Listen Later Jan 3, 2022 14:28


Reliability Web speaks with Steve Loan of the Reliability Leadership Foundation a non profit organization founded by Terry O'Hanlon and Maura Abad.  Tackling relevant maintenance topics through consortiums powered by some of the best and most innovative thinkers in the industry the RLF takes on topics from Diversity and Inclusion to Digital Transformation with an eye for education and advancement.

Press 1 for Nick
Marcus Sheridan [They Ask, You Answer]

Press 1 for Nick

Play Episode Listen Later Jan 3, 2022 29:13


Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Innovation Files
How APIs Are Transforming the Internet, With Rob Dickinson

Innovation Files

Play Episode Listen Later Jan 3, 2022 26:01


Application programming interfaces (APIs) are among the most important technologies for Internet the today, enabling software-based systems to automate tasks and redraw the lines between organizations, suppliers, customers, and partners in ways not seen since the birth of the web. Rob and Jackie sat down with Rob Dickinson, co-founder and CEO of Resurface Labs, to discuss the future of APIs and the implications for public policy. MentionedAshley Johnson and Daniel Castro, “Improving Accessibility of Federal Government Websites,” (ITIF, June 2021). RelatedDaniel Castro and Michael Steinberg, “Blocked: Why Some Companies Restrict Data Access to Reduce Competition and How Open APIs Can Help” (ITIF, November 2017).Daniel Castro, “Improving Consumer Welfare With Data Portability” (ITIF, November 2021).“Accelerating the Digital Transformation of Healthcare, With Pat Combes” (ITIF Podcast, June 2020).

Inductive Conversations Podcast
Guiding Customers Through Digital Transformation

Inductive Conversations Podcast

Play Episode Listen Later Jan 3, 2022 42:19


Todd Ebright and Nate Kay from Martin CSI join us to talk about their journey with Discover Ignition that led them to winning a Firebrand Award, and they share a new project that incorporates Ignition Edge technology and Opto 22 to meet the diverse needs of customers. They discuss their approach to digital transformation projects, the input customers are looking for, and the hurdles they faced along the way. They also dive into some major trends they're seeing in machine vision applications, security, Perspective, accessibility, data storage, private cellular networks, utilization of new technologies, and greenfield projects.

Postal Hub podcast
Ep 258: Cross-border, PUDOs, returns, delivery visibility, digital transformation

Postal Hub podcast

Play Episode Listen Later Dec 30, 2021 45:21


In this special episode, four experts from the delivery world join me to talk about the trends that are bubbling beneath the surface… for now! Mike Richmond, Chief Commercial Officer at Doddle, discusses: Pressure points on e-commerce delivery: Supply chain problems and growing costs Increased rates of e-commerce returns Last mile capacity management Increasing value of including PUDO in delivery networks E-commerce returns The need to better understand customers Driving savings via digital returns Lack of delivery options at checkout Delivery companies undervaluing their importance to customer conversion at checkout Nudge theory - check episode 171 of the Postal Hub Podcast for more Wayne Haubner, CTO at Escher, covers: What digital transformation means for the postal and parcel sector: Automation, data, and the customer experience Going from “delivery point” mentality to “customer” mentality Moving from customer information being stored in employee's minds to a digital system New postal services Using automation to reduce costs David Spottiswood, co-founder at Hurricane Commerce, joins me to cover: Legislative changes in 2021 affecting cross-border delivery Automating cross-border data exchange Impact on low value cross-border parcel volumes Are e-commerce retailers collecting and using the right data for cross-border purchases? Are customs authorities doing the right thing? Reducing needless returns HS code database update Bertrand Späth, co-founder at Kizy Tracking, discusses: Predictability of delivery Last mile capacity management The delivery of everything! Delivery of pharmaceuticals

CISO's Secrets
Ep.S3E6 - Kirsten Davies, former SVP & Chief Information Security Officer at The Estée Lauder Companies Inc.

CISO's Secrets

Play Episode Listen Later Dec 30, 2021 47:15


In this week's episode of CISO's Secrets, Head of Executive Briefing Center  Jeremy Kaye hosts Kirsten Davies, former SVP & Chief Information Security Officer at The Estée Lauder Companies Inc Business enabling and risk management focused, Davies has a unique and globally-experienced approach to Information Security, Data Privacy, IT, and Digital Transformation. Her hallmarks include transformative vision casting and strategy setting, operational and organizational excellence, and a risk-based approach to enterprise enablement. Having lived and worked on four continents, she is recognized as a thought leader in the transformation process, including refining enterprise-wide ways of working, re-envisioning and establishing organizational cadence and culture, designing and delivering dynamic talent development paths, and innovating and optimizing security processes and risk-mitigating controls. Davies has an established track record of guiding global teams, effectively working across a broad array of industries including manufacturing, finance, energy, telecoms, and media & entertainment.Business enabling and risk management focused, Davies has a unique and globally-experienced approach to Information Security, Data Privacy, IT, and Digital Transformation. Her hallmarks include transformative vision casting and strategy setting, operational and organizational excellence, and a risk-based approach to enterprise enablement. Having lived and worked on four continents, she is recognized as a thought leader in the transformation process, including refining enterprise-wide ways of working, re-envisioning and establishing organizational cadence and culture, designing and delivering dynamic talent development paths, and innovating and optimizing security processes and risk-mitigating controls. Davies has an established track record of guiding global teams, effectively working across a broad array of industries including manufacturing, finance, energy, telecoms, and media & entertainment.Red Education Training & Certifications Global Specialist IT Training Company with Award-winning experienced Instructors.Layer 8 Authorized Check Point training Layer 8 Training is a leading provider of Authorized Check Point training in North America. Get thCheck Point CISO Academy CISO Academy is a Global Education program tailored to C-Level Executives or those building up to it

Cybersecurity Unplugged
The Global Impact of Digital Transformation

Cybersecurity Unplugged

Play Episode Listen Later Dec 29, 2021 25:54


Rudy Shoushany has wide experience in the information technology field, particularly in the financial sector with over 20 years of experience which gives him the ability to aid organizations. In this episode of Cybersecurity Unplugged, Shoushany discusses: How to tackle the global talent shortage; The differences in the UAE and the US's approach to digital transformation; How adopting a digital transformation strategy can solve the problems our world is facing.

Press 1 for Nick
Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience]

Press 1 for Nick

Play Episode Listen Later Dec 29, 2021 43:26


Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience] Scott Jeffrey Miller currently serves as the Special Advisor on Thought Leadership for the FranklinCovey Company and is the host of their weekly podcast series, On Leadership with Scott Miller. Additionally, Scott is the prolific author of numerous books, writes a column for Inc. Magazine, and keynotes for clients around the world. Questions Tell my listeners about your book Master Mentors.  You pull from 30 guests from your podcast. Why these 30? I've had the ability to have so many amazing guests on my show, and I learn and grow from all my guests. At the very beginning of the book, it says Master Mentors guarantees you will experience a transformative shift in your personal mindset, life skill set, and career toolset. With that in mind, how has this book transformed your personal mindset, life skill set, and career toolset? I love that each chapter has a question because I believe this world needs to ask bigger questions. Which question was your favorite? What has been your favorite question you keep coming back to? Why? Which guest surprised you the most? Tell me more about your dinner parties? How did this start? Who do you invite? What's the goal? ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ ★ Support this podcast on Patreon ★

RunAs Radio
IT in 2022

RunAs Radio

Play Episode Listen Later Dec 29, 2021 33:09


Happy holidays! Another year, another set of predictions around the life of IT Pros – now in 2022! The pandemic continues to evolve, with new variants appearing and vaccination levels getting high. Will the pandemic still be a significant factor next year? What about back-to-work plans? Or is working-from-home the new normal? The past year was tough on the security side of things with notable ransomware and business-email-compromise attacks – are you prepared? What will we be doing differently in the next year? And how did Richard's predictions from last year stand up to reality? Thanks again for listening!Recorded December 2021

Banking Transformed with Jim Marous
Open Banking is the Foundation for Digital Transformation

Banking Transformed with Jim Marous

Play Episode Listen Later Dec 28, 2021 27:14


During the holidays, we are sharing our most popular podcasts we did in 2021 that set the stage for 2022. In this Banking Transformed podcast from last February, we interviewed Pinar Ozcan. Pinar is the Professor of Entrepreneurship and Innovation at the Saïd Business School at Oxford University. She is also the academic director of the Oxford Future of Finance and Technology Initiative at Oxford. Pinar discusses how open banking is a catalyst for reinvention in the banking sector. By redefining the way data is collected and shared, open banking puts the customer at the center of the relationship while lowering the barrier to entry into the financial sector. This Episode of Banking Transformed is Sponsored by Microsoft: See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working. More at Microsoft.com/financialservices

Press 1 for Nick
Jeb Dasteel [Customer Experience]

Press 1 for Nick

Play Episode Listen Later Dec 27, 2021 33:12


Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. ***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ ★ Support this podcast on Patreon ★