Federal Leader's Playbook

The ways in which IT organizations manage, track, and respond to service requests has enabled them to make dramatic leaps forward in terms of efficiency, situational awareness, and mission performance. In this introductory episode of the Federal Leaders Playbook, Acuity's team of Federal consultants will introduce the concept of IT Service Management and talk about how people, process, and technology are working together to build a roadmap that non-IT organizations can leverage for their own performance enhancement. But, as you'll soon hear, achieving value isn't as simple as signing the dotted line and buying the shiniest new tool. 

Priority and teams change. You must be able to communicate the effective models used by your organization.  Listen as the experts discuss complaints without strategy, bad advice from vendors and other common Myths and Misconceptions in ITSM.

Is the word assessment seen favorable in your eyes?  Do you know where you are today?  How do we measure maturity?  Listen and the experts will give their opinions on where your organization should stand in the market. 

Jeff Collison from BMC software guest hosts in this two part episode.  With ITSM tools asking organizations to feed it information about their work, the ability to generate valuable information is not as mature as it should be.  Many believe that if they could have their system automated that it will reduce their team and their own workload, but organizations aren't quite there yet.  Applications need to be approved, authorized, secured and available for groups to meet mission critical requirements while still keeping security needs in mind. 

Jeff Collison from BMC software guest hosts in this two part episode. With ITSM tools asking organizations to feed it information about their work, the ability to generate valuable information is not as mature as it should be.  Many believe that if they could have their system automated that it will reduce their team and their own workload, but organizations aren't quite there yet.  Applications need to be approved, authorized, secured and available for groups to meet mission critical requirements while still keeping security needs in mind. 

Jeff Collison from BMC Software is back to co-host and tell you why its important to tie the IA world into the operations world. There are many tools used for service management but organizations fear to make many technical integrations. Providing manually created reports wont keep up with any threats and other quickly changing technology.    

Special Guest Brian Shealey (Kinetic Data) discusses the importance of ITSM tools and whether or not we are using them effectively.  New pieces of technology added to your organization may not always solve all your problems.  Listen as the experts share their opinions on when its a good idea to adopt these "shiny new tools."

IT is beginning to spread into all aspects of the business process.  Its beginning to bleed over into the business process and we're learning that these tools are able to capture that information and make it relevant.  A new trend of coming to one spot for multiple services is emerging.        

Why does shadow IT exist?  Guest star Brian Shealey (Kinetic Data) discusses the concept and why its important for it to be happening in the background for organizations. 

Is CMDB important for your organization?  It may sound like the tool is usually not the issue, it’s the process, the communication, the governance around it.  Many contractors want to be the best at service delivery and enabling service delivery.  Experts believe that a new set of tools may be emerging soon which will allow for more accurately passed and faster data. Listen as the experts discuss their challenges of trying to chase this “ghost” tool.