Podcasts about be your customer's hero

Adam Toporek Customer Service Expert, Keynote Speaker, Author, Podcast Host, Trainer and Strategic Advisor Be Your Customer’s Hero Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. Adam is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, the co-host of the Crack the Customer Code podcast, and the creator of the virtual training course, How to Deal with Difficult Customers. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 100 other media. Website https://customersthatstick.com Crack the Customer Code Podcast http://crackthecustomercode.com LinkedIn https://www.linkedin.com/in/adamtoporek Twitter https://twitter.com/adamtoporek Leadership Quote “You are what you focus on.” Subscribe, share and review on iTunes! https://podcasts.apple.com/us/podcast/keep-leading/id1461490512 Purchase "Be Your Customer's Hero" on Amazon! The Keep Leading!™ podcast is for people passionate about leadership. It is dedicated to leadership development and insights. Join your host Eddie Turner, The Leadership Excelerator® as he speaks with accomplished leaders and people of influence across the globe as they share their journey to leadership excellence. Listen as they share leadership strategies, techniques and insights. For more information visit eddieturnerllc.com or follow Eddie Turner on Twitter and Instagram at @eddieturnerjr. Like Eddie Turner LLC on Facebook. Connect with Eddie Turner on LinkedIn. Learn more about your ad choices. Visit megaphone.fm/adchoices

Nothing matters more than making people feel like they matter especially customers who are buying or getting your products or services. Adam Toporek, keynote speaker, workshop leader, and the author of Be Your Customer's Hero, takes us into the world of customer service. Every customer is different from the other, and being a frontline employee may be a challenging job because you must know how to interact with each of them. Adam shares how you can win at customer service by being a hero to your customer, wowing them, and making them feel that they matter. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Business Done Differently community today: findyouryellowtux.com Business Done Differently Facebook Business Done Differently Twitter Business Done Differently YouTube Do You Stand Out? Take The Yellow Tux Quiz

Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, the co-host of the Crack the Customer Code podcast, and the creator of the virtual training course, How to Deal with Difficult Customers. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 100 other media. Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Adam Toporek on LinkedIn: https://www.linkedin.com/in/adamtoporek/ Follow Adam Toporek on Twitter: https://twitter.com/adamtoporek Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.”  We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success. A great episode and fun! You’ll discover:   How you treat customers is who you are as a person Skill set to deal with challenging situations Understanding customer emotion What is the Amygdala hijack? The difference between being and acting like The importance of depersonalization and how it effects communication The peek-end rule Interview Links & Other Resources   Mere Mortals Unite on C-Suite Radio iTunes - Subscribe, Rate and Review Listen on Podbean

Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control. However, the greatest customer experience companies empower their teams to solve issues in real-time, resulting in more satisfied customers and fewer escalated issues. Our special #WorkTrends guest Adam Toporek (https://www.amazon.com/Your-Customers-Hero-Real-World-Techniques/dp/0814449050) will speak about customer service examples from Starbucks, Ritz Carlton and his own experience as a small business owner. Come learn these tips about how to Be Your Customer's Hero (http://beyourcustomershero.com/): How smart empowerment does not mean giving a blank check or giving up all control. It is a business decision based on analyzing risks and rewards.Why empowered employees are more dedicated to their jobs and more satisfied with their work.Why employee empowerment is one of the most powerful techniques for preventing poor customer experiences from occurring or escalating. This one-hour live podcast and Twitter chat between Host Meghan M. Biro and Guest Adam Toporek on August 24 at 1pm ET is not one to be missed!

Kevin Craine host of Bizcast has Adam Toporek on the show to talk about his book and what it really means to "Be Your Customer's Hero."   Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode 70 - Adam Toporek discusses his book Be Your Customer's Hero and real world tips and techniques for creating superior customer experience. Adam is the founder of the Customers That Stick blog. He has been recognized by The Huffington Post as one of the "Top 100 Most Social Customer Service Pros On Twitter." Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview, and hear bonus comments from Adam. Host, Kevin Craine     Everyday-MBA.com