Podcasts about great customer service

#reaction #elonmusk #nepotism #podcasting Subscribe to join a community of Sucking T****** Comedy Podcast on Spotify & All Platforms. Off N Beat W/ Clint Nelson is a Solo Unedited Podcast Full of Puns & Loves Podcasting. Come Subscribe & Join this unique Nonstop mind of thoughts. Enjoy! Timestamps Below: (0:00) Betraying your Political Party (3:58) Def Noodles Downfall (17:42) The Importance of GREAT Customer Service (34:42) Amazon: "James Bond will be British...and a Guy" (39:02) Day Trading Week 4 Review (not great) (47:10) "Money Isn't Real" (48:58) Bill Simmons & The Ringer Sign New Deal with Spotify (54:45) The Ringer accused of "Nepotism" (1:02:00) "Your Elon Musk hatred isn't an excuse to damage peoples vehicles" (1:06:28) "Elon & Kanye are Basically the Same Guy" (1:15:00) what's really scary about Elon (1:20:00) "An angry Generation of Young Men Not feeling Seen" (1:28:45) Grown People with Childish Issues (child support & alimony entitlement) (1:38:44) "Jerry Springer & Maury Created a Toxic Culture of Relationships for the Youth" (1:44:30) UNHINGED Censorship is needed for Internet (1:46:05) JP Morgan Work Culture Expectation (1:55:10) Starbucks CEO Brian Niccol is LEGENDARY & MORE!!https://youtu.be/tQ89c59uOiQ (link to FULL YOUTUBE Video Podcast)

Building Heart-Centered Customer Relationships  Shep Hyken interviews Brian Hamilton, chairman of LiveSwitch. He talks about creating a heart-centric company culture led by leadership that genuinely cares about both employees and customers.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is the biggest enemy of good customer service?  How can companies get better customer feedback?  What should companies look for when hiring customer service employees?  How can businesses move beyond customer satisfaction metrics?  What role does empathy play in customer service?   Top Takeaways:    To provide excellent customer service, you have to genuinely care about people. Start with the mindset of serving the other person by understanding what it is like to be in their shoes.     No matter how good your product is, if you don't have the experience and service to support it, and if you don't have people who love what they do and love the customers, you will fail.    Your employees are just as valuable sources of feedback as your customers. While customer surveys and digital feedback are helpful, the most valuable insights often come from direct observation and conversations. Watch customers interact with your product or service, and regularly check in with your frontline staff who interact with your customers daily. Your employees on the front lines can often spot patterns, challenges, and opportunities for improvement that might not show up in a survey.     Pay attention to what customers are not telling you. Sometimes, customers accept inconveniences but don't voice them. Mystery shop your own company and call your customer support line to learn what your customers experience when they do business with you.     Pride is the biggest obstacle to providing excellent customer service. When employees or businesses let pride take precedence, they block out constructive feedback and hinder growth. Everyone in the organization, from new hires to top executives, must be open to learning and change .    Embracing technology should enhance, not replace, the human connection. Technology like video conferencing, AI, or automated systems should be used to simplify processes and build meaningful connections.     If you want to lead, you have to love people. Training employees to care about customers is important, but true leadership is about setting an example.     Plus, Shep and Brian discuss why empathy and interpersonal skills are just as valuable as technical experience. Tune in!  Quote:    "Before you think about customer satisfaction scores and metrics, focus on truly understanding the customer. Train your people to be "the other guy" and see through your customers' eyes."    About:    Brian Hamilton is the chairman of LiveSwitch, a leading expert on entrepreneurship, and the founder of America's first fintech company, Sageworks.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

In this greatest hits episode of Getting to Aha!, Darshan Mehta is joined by Robert Spector, Author of Nordstrom Way. They discuss Robert's aha! moments, how to use customer service to improve businesses, the benefits of efficient customer service, and approaches to delivering more value to customers.

On this episode, Mike discusses strategies for providing great customer service, which he utilizes in his own business. Mike talks about recent positive experiences with customers and  what he's learned over the last couple of years.  Branded Bull https://www.instagram.com/sidehustlesquadpodcast/ https://www.instagram.com/coastalfertilization/ https://go.getjobber.com/sidehustlesquad (Get 20% off for 6 months) Save 10% on KUJO Yardwear: https://www.kujo.com/?utm_source=sidehustlesquadpodcast&promotion=10sidehustle www.LCRSummit.com EQUIP Exposition (Save 50% with code: SIDEHUSTLE) https://www.lawntrepreneuracademy.com/

•  AI might help – up to a point •  “There will not be a replacement for a human being”   (Total Recorded Time is 20:12)    ENGLEWOOD, N.J. – The foundation of any business is the customer. But customer relations – that interaction between a business and those who give it money – can be challenging.  So can artificial intelligence help?  One of the world's authorities on customer experience and strategy execution says perhaps.  “I think that AI will do some mundane work that we probably don't care to do anyway,” says Lior Arussy, author, consultant and creative change agent.   “but I am a firm believer that when it comes to authenticity and human touch, there will not be a replacement for a human being.” Mr. Arussy's insights and methods have been put into practice in more than 200 corporate transformations worldwide.  He is also the author of seven books, including “Dare to Author!” (Greenleaf Book Group, October 2024) and “Next Is Now,” (Simon & Schuster; May 2018).   For more information:  https://www.liorarussy.com/

How much is too much when it comes to customer service? Should the purchases we make be up for discussion with the people who scan our items? Or should they simply BACK OFF AND MAYBE MIND THEIR OWN BUSINESS?! Let's discuss. Hosted on Acast. See acast.com/privacy for more information.

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Great service is so fleeting and  illusive. You encounter it and then like the morning mist, the next minute it is gone.  One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having reputation destroying devils intrude.  Good service, consistently delivered, is no accident and so it has to be made to occur.  How can we do that? Jan Carlzon many years ago published a tremendous guide to customer service.  He had the job of turning around SAS airlines and captured that experience in his book “Moments Of Truth”.  Carlson's insights flooded back to me when I checked into a hotel in Singapore.  By the way, the drive in from Changi Airport is a credit to the Singaporean Government, who spend millions every year to develop and maintain their landscaped, leafy, green, tropical thoroughfares.  This is smart.  You are already in a pleasant mood just getting into town.  While going through the check-in process at the hotel, a waiter from the adjoining restaurant approached me bearing an ice-cold glass of freshly squeezed juice.  Singapore is very humid and trust me, after a long flight, that ice cold beverage went down very well.  I thought this is really well thought through customer service by this Hotel. One of Carlzon's observations about customer service however was the importance of consistency of delivery.  For example, visualise the telephone receptionist answering your call in a pleasant, helpful manner and you are uplifted by your exposure to the brand.  The next staff member receiving the transferred call however, is grumpy, disinterested and unfriendly. Instantly,  your mood and positive impression plummet. You are suddenly irritated by this company, who have just damaged their brand by their lack of an ability to sustain good service across only two consecutive touch points with the customer.  How do you feel when you are given the run around from department to department? So back to my story.  As I get to my room, in good spirits after unexpectedly receiving my ice-cold juice, I find out the television isn't working.  After a forensic search for the cause, including a few harsh words with the television controller, I discover the power is not on.  There is a card slot next to the door that initiates the power supply to the room.  Actually, I discovered the same system in the elevator, when I unsuccessfully tried to select my floor.  Yes, I worked it all out eventually, but the thought occurred to me that the pleasant, busy young woman checking me into the hotel, failed to mention these two salient facts to me.  Sustainability of good service has to be the goal if you want to protect or grow your brand. Let me mention a customer service breakdown I particularly dislike here in Japan.  When you call just about any organization here, you get a very flat voice answering the phone saying in Japanese ,“XYZ company here”.  You ask to speak with that very excellent and impressive member of staff, Ms. Suzuki whom you met recently. The flat uninterested voice tells you that she “is not at her desk right now” and then you are abandoned to stone cold motherless silence.  The “may I take down your name and phone number so that she can call you back” bit is rarely offered.   Instead, you are left hanging on the phone. The inference of the silence is that if Ms. Suzuki is not around, that is your problem buddy and you should call back later, rather than expect a return call.  Again, to Carlzon's point, these inconsistencies of customer service directly damage the brand.  In this example, when I had previously met Ms. Suzuki, I was impressed by her and consequently I had a good impression of the whole organisation.  I was projecting that positive vibe to the entire company. The person taking the call has just put that positive image of the brand to the sword. When you are the leader of your company, you presume that everyone “gets it” about representing the brand and that the whole team delivers consistent levels of service.  You expect that your whole team is supporting the marketing department's efforts to create an excellent image of the organization.  After all, you have been spending truckloads of money on that marketing effort, haven't  you? But are all the staff supporting the effort to build the brand?  Perhaps they have forgotten what you have said about consistent customer service in the past or they are a new hire or a part-timer who didn't get properly briefed.  I heard one of my recent hires in the sales team answering the phone with an unhelpful tone in his voice.  He actually sounded like he was angry.  He was in his fifties, so no boy, but obviously that had been his standard, ugly phone manner throughout his entire working life.  A perpetual brand killer, client alienating, reputation destroyer right there.  We have an open plan office, so I could hear this. If you are encased in the dark wood paneled corner executive crib with a tremendous view, then maybe you will never know what is going on in the engine room and therefore be unable to do anything about it. Leaders, we should all sit down and draw the spider's web of how customers interact with us and who they interact with.  We should expect that nobody on our team gets it about the preservation of the brand and determine that we have to tell them all again, again and again.  So how about this for a starter for educating our staff to do a better job protecting and enhancing the brand: Answer the phone with a pleasant, happy voice. Be helpful and offer your name first, so the customer won't be embarrassed that they didn't recognise your voice.  It also gives the caller confidence that a real person is going to take care of their needs. If you take the call and the person they are calling isn't there, proactively offer to ensure they get a call back as soon as possible and guarantee you will get their message through to them. End with thanking them for their call and again leave your name, in case there is anything further the caller may need. First impressions count, but so do all the follow-up impressions, if we want to build a sustainable, consistent positive image with our customers.  Consistency of good experiences doesn't happen automatically.  We have to look again at all of our touch points with our customers and ensure that everyone in the team understands their place in maintaining the excellent brand we have built up. Action Steps Draw your spiders web of client touch points and identify who needs training, including non-regular staff. Design the experience you want the client to have and train everyone around the content. Look at your systems for moving or transitioning the client through the organization, to make sure the client experience is consistently good. Always check to see what you think is happening is actually the case.  

On this episode, Mike and Larry further their discussion on ways to stand out such as gathering reviews, having unique marketing experiences, and offering seasonal promotions.  https://www.instagram.com/sidehustlesquadpodcast/ https://www.instagram.com/coastalfertilization/ https://go.getjobber.com/sidehustlesquad (Get 20% off for 6 months) Save 10% on KUJO Yardwear: https://www.kujo.com/?utm_source=sidehustlesquadpodcast&promotion=10sidehustle www.LCRSummit.com EQUIP Exposition (Save 50% with code: SIDEHUSTLE) https://www.lawntrepreneuracademy.com/

On this episode, Mike and Larry discuss some ways to stand out with marketing and customer service in lawn care.  Mike and Larry discuss unique branding, specialized services and more.  Stay Tuned for Part 2. RWJ Barnabas Field of Dreams  https://www.instagram.com/sidehustlesquadpodcast/ https://www.instagram.com/coastalfertilization/ https://go.getjobber.com/sidehustlesquad (Get 20% off for 6 months) Save 10% on KUJO Yardwear: https://www.kujo.com/?utm_source=sidehustlesquadpodcast&promotion=10sidehustle www.LCRSummit.com EQUIP Exposition (Save 50% with code: SIDEHUSTLE) https://www.lawntrepreneuracademy.com/

Greeting customers warmly, whether it's in person, over the phone, via social media or by email. A friendly, helpful demeanor can turn a curious visitor into a loyal customer. Remember, you never get a second chance to make a first impression. We will go through steps staring with greeting the client, what to do when there are complaints, how to add value, The Financial Impact of Great Customer Service and Actionable Tips to Improve Customer Service.First impressions matter immensely in business. Studies show that customers form an opinion about your service within the first few seconds of interaction. Incredible customer service is what will get your clients coming back. Great customer service isn't just about making a sale; it's about building relationships. And those relationships are the key to a thriving, profitable business. If you would like to chat please reach out at info@rosegoldlearning.com.  Remember to follow us at:www.instagram.com/rosegoldlearningwww.facebook.com/rosegoldlearning 

Today we recognize great customer service. We wanna recognize Jake Angela & Neil.Website: https://havefaithletitbegin.comYouTube: https://www.youtube.com/channelTwitter: https://twitter.com/HaveFaithFacebook: https://www.facebook.com/HFLIBThe CROC Podcast: Podcasts | CROC (crocvip.com)Mailing address P.O.Box 147 Walden NY 12586Spotify @IHeartRadio @Spreaker @Soundcloud @Tumblr @Youtube @facebook, @tiktok#mondaythoughts, #mondaywisdom, #mondaymotivation #tuesdaythoughts, #tuesdaymotivation, #TuesdayWisdom, #wednesdaymotivation, #wednesdaywisdom, #wednesdaythoughts #tbt #thursdaythoughts #thursdaymotivation #ThursdayWisdom #tgif, #fridaythoughts, #fridaymotivation, #FridayWisdom, @Spotify @IHeartRadio @Spreaker @Soundcloud @Tumblr @Youtube @facebook, @tiktok, #podcast, #PodcastingBecome a supporter of this podcast: https://www.spreaker.com/podcast/have-faith-let-it-begin--3015374/support.

As a musician you are always providing customer service to your fans Episode 598: Having been dealing with customer service for a couple weeks with regards to YouTube Video Promotions and Google Ads we discuss the importance of great customer service. Don't forget that as a musician you are always providing customer service to your […]

This week's episode was sparked by a conversation that transported me back to my years at Disney, where impeccable customer service wasn't just an expectation—it was a cornerstone of the magic. As I reminisce about those early days, I'm inspired to share the remarkable strategies that elevate our travel services from good to great.In this episode, I share:·     Understanding and Meeting Clients' Specific Needs·     The Art of Personalization in Travel·     The PATH Standards of Excellence for host agencies·     and so much more!Enjoy (and take action)!Learn about Mailbox Power *affiliate link*: https://go.mailboxpower.com/birthdayspecial?invite=ritaventuresNeed help strategizing a custom systems plan for your business?  Schedule a Marketing Power Hour with me today!  https://calendly.com/ritaventures/marketing-consulting---------------------------------------------------------------JOIN the Marketing Business School Community:https://programs.steeryourmarketing.com/products/courses/view/1117728Say HI on Social:Facebook: http://www.facebook.com/takethehelmvbsInstagram: http://www.instagram.com/takethehelmvbsGroup: https://www.facebook.com/groups/529490048073622 Direct EMAIL:rita@steeryourmarketing.com

I had an amazing experience with Verizon Customer Service. His Name was Warren and today I dedicate my episode to him and all customer service representatives that go above and beyond there call of duty.Website: https://havefaithletitbegin.comYouTube: https://www.youtube.com/channe.... /> Twitter: https://twitter.com/HaveFaithl.... /> Facebook: https://www.facebook.com/HFLIB.... /> The CROC Podcast: Podcasts | CROC (crocvip.com)Mailing address P.O.Box 147 Walden NY 12586Spotify @IHeartRadio @Spreaker @Soundcloud @Tumblr @Youtube @facebook, @tiktok#mondaythoughts, #mondaywisdom, #mondaymotivation #tuesdaythoughts, #tuesdaymotivation, #TuesdayWisdom, #wednesdaymotivation, #wednesdaywisdom, #wednesdaythoughts #tbt #thursdaythoughts #thursdaymotivation #ThursdayWisdom #tgif, #fridaythoughts, #fridaymotivation, #FridayWisdom, @Spotify @IHeartRadio @Spreaker @Soundcloud @Tumblr @Youtube @facebook, @tiktok, #podcast, #Podcasting, #Podcasts

How do you keep customers coming back for more? By being attentive to their needs and priorities. Learn customer-centred ideas to integrate into your business from the best. Mitzi Rivas, CEO and Founder of Livie & Luca, is all about customer service and she's got the customer retention rate to prove it. And John DiJulius, the founder, Chief Revolution Officer, and President of the DiJulius group, gives us some great tips on how to provide great customer service no matter where you are in your small business journey.—(04:13) How Mitzi personalizes her customer's experience(09:46) How you can enhance the customer experience using delivery(15:04) What do entrepreneurs get wrong about customer service?(18:04) How do you maintain good customer service as you scale?(19:24) How can a smaller business compete with a larger business when it comes to customer service?—Click HERE to leave us a message!By submitting your voicemail, you're granting us permission to use the recording in episodes of This is Small Business. Please note, voicemails will not receive direct responses. For help with other questions to Amazon unrelated to this show, you can reach out to Amazon's customer service team at amazon.com/contact-us.

  Delivering excellent customer service is crucial for service technicians working in the field of refrigeration. Here are five tips to enhance your customer service skills: Effective Communication: Active Listening: Pay close attention to the customer's description of the issue, ask clarifying questions, and acknowledge their concerns. Clear Explanations: Provide a straightforward and easy-to-understand explanation of the problem, the repair process, and any necessary maintenance advice. Professionalism and Appearance: Dress Appropriately: Wear a clean and professional uniform or attire that identifies you as a technician. Punctuality: Arrive at appointments on time, and if you anticipate delays, inform the customer as soon as possible. Transparency and Honesty: Honest Assessments: Give an accurate assessment of the situation, including potential costs, without trying to upsell unnecessary services. Manage Expectations: Inform the customer of the expected time frame for the repair and any unexpected issues that may arise during the process. Courtesy and Respect: Be Polite: Treat the customer and their property with respect and courtesy at all times. Conflict Resolution: If issues or disputes arise, handle them calmly and professionally, striving for an amicable resolution. Follow-Up and Feedback: Post-Service Check-In: After completing the repair, follow up with the customer to ensure the problem has been resolved to their satisfaction. Request Feedback: Ask for feedback on your service, and encourage customers to leave reviews or testimonials. Use this feedback to improve your service. By consistently applying these customer service tips, you can build a strong reputation, foster customer loyalty, and increase the likelihood of receiving referrals and repeat business.  ================================== Let's Connect on Instagram - https://www.instagram.com/refrigerationmentor/ Upcoming Servicing Compressors, Supermarket and CO2 Trainings - Learn More Here Learn More About Refrigeration Mentor - https://refrigerationmentor.com/ Get A Free Service & Compressor Troubleshooting Guide - Access Here

A dropshipping business is a marketing and customer service business at its core. If you want to win you have to nail both of these areas of the business. So how do you nail customer service in your dropshipping business? In this episode, we discuss just that. Links Mentioned ⁠⁠⁠⁠DropshipBreakthru.com/5⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Wondering what products you'll sell? Take our 5 day challenge and find the market you're going to serve ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/join⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  — Join the course and start your journey today! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Call⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Thinking about joining the course? Book a no obligation call with Jon and he'll walk you through it! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/message⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Want your question answered on the show?  Leave us a voicemail for your chance to be featured ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join Our FREE Facebook Group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow DropshipBreakthru on Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to the Dropship Breakthru ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube Channel⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Sponsors ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Clearsale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  — Add this app to your business and never worry about fraud  chargebacks again. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Shopify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — The only Ecommerce platform we recommend. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Grasshopper⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Get an 800 number for your business from Grasshopper ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Rewind⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Automatically back up your Shopify store data ⁠⁠DropshipBreakthru.com/PrimedMind⁠⁠⁠⁠ — Get coached by the #1 Mindset Coach in the world, Elliot Roe --- Send in a voice message: https://podcasters.spotify.com/pod/show/dropship-podcast/message

Welcome to a brand new episode of "How to Win" with your host, Mike Moore! In this exciting installment, Mike dives deep into the world of customer service and unlocks the secrets to creating exceptional customer experiences.   In this episode, Mike Moore uncovers the power of personalization and how it can transform the customer experience. He emphasizes the significance of going the extra mile, anticipating customer needs, and creating a memorable journey at every touchpoint.   Whether you're a seasoned professional or just starting your customer service career, this episode offers valuable insights and actionable tips that can revolutionize your approach to customer interactions.   Tune in to "How to Win" as Mike Moore equips you with the tools and strategies needed to elevate your customer service game and leave a lasting positive impression on every customer. Get ready to win in the realm of customer service!

Tausch wants to give a shoutout to someone that provided he and his daughter outstanding customer service over the weekend...it's just not entirely a shoutout? Reviewing more strange food combos submitted by fans on the ESPN Wisconsin Talk & Text Line. And Whoa Nelly! featuring a Tausch analogy about Wisconsin football recruiting.

Thank you, Frattallone's Hardware and Garden and Pine Brook Restaurant and Bar, for the wonderful customer service! Jason shared his most favorite travel tip. The Tony Awards was last night; who won an award and our favorite fashion pics too. Kevin Federline says the quote attributed to him in The Sun and Daily Mail re: Britney Spears on meth are false. Learn more about your ad choices. Visit megaphone.fm/adchoices

Andrew Rogers and Damon Benning talk about the best customer service they've received lately from local businesses Tune into Coffee & Cream from 7-10 am AM 590 ESPN Omaha each week day. You can also catch the final hour of the show in Lincoln on 101.5fm and 1280am. Save money on your subscription to Hail Varsity: https://hailvarsity.com/save/ Hail Varsity Radio is brought to you by http://GoCurrency.com  Follow Andrew on social: Twitter: http://twitter.com/andrewrogerscc  Instagram: http://instagram.com/arog_sports  Follow Damon on twitter: http://twitter.com/damonbenning  Follow Hurrdat Sports on social: Twitter: http://twitter.com/hurrdatsports  Instagram: http://instagram.com/hurrdatsports  Tiktok: http://tiktok.com/hurrdatsports  Facebook: https://www.facebook.com/HurrdatSports About Coffee & Cream: Wake up with Andrew Rogers and Damon Benning on Hail Varsity Radio. Every morning from 7-10 a.m. on AM Radio Omaha on AM 590 ESPNCoffee and Cream stirs up the best news in Nebraska sports. Whether you're in the car, at the office, or on the sofa enjoying your favorite cup of joe, make sure you're listening to Coffee and Cream on Hail Varsity Radio. Hurrdat Sports is a digital production platform dedicated to the new wave of sports media. From podcasting to video interviews along with live events and entertainment, we're here to change how you consume sports. Find us online at Hurrdatsports.com Learn more about your ad choices. Visit megaphone.fm/adchoices

To get a better sense of the unique challenges and opportunities that fintech companies face in CX and CS, we've reached out to a few Intercom customers who've been working tirelessly to create customer experiences that take the industry to another level.In today's episode, you'll hear from:Bart Bordallo, Co-Founder and CEO at ZignalyBen Singer, Customer Support Lead and Payment Operations Lead at MettleStuart Sykes, Vice President of Service Operations at ZilchYou'll find a full transcript of today's episode here: https://www.intercom.com/blog/podcasts/the-great-differentiator-how-fintech-companies-are-prioritizing-great-customer-service/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode we are joined by Ethan Song! Ethan founded and successfully sold the sustainable apparel brand, Frank & Oak. Nick and Ethan dive into the key pillars of customer service, how to make customer service personal, the future of customer communication and much more!Rare Circles: https://www.rarecircles.com/If you want to give Tidio a go, all Winning With Shopify listeners can give Tidio a try for FREE or get a 20% discount on all the premium features here - https://www.tidio.com/wwsWebsite: https://winningwithshopify.com/Instagram: https://www.instagram.com/winning_with_shopify/TikTok: https://www.tiktok.com/@winningwithshopifyYouTube: https://www.youtube.com/@winningwithshopifyTwitter: https://twitter.com/WinningShopifySpec: https://spec.digital/Support the show

I had great customer service this past weekend as I went to Lowes stores. I went to Location 907 & 1584 and met the greatest people ever. So today I will honor them and hope corporate will acknowledge them. Thank You Elise, Debbie, Dayanna and Anisetta for all your help!Have Faith Let it Begin.... any prayer request email: angel@havefaithletitbegin.comWebsite: https://havefaithletitbegin.com/Youtube: https://www.youtube.com/channel/UC7QziAoxWccLMOezEFS8XlgTwitter: https://twitter.com/HaveFaithlibFacebook: https://www.facebook.com/HFLIB1978Mailing address P.O.Box 147 Walden NY 12586Special Thanks to all those who support Have Faith Let it BeginSpecial Thanks to Music Radio Creative: Voice Andrew Special Thanks to https://musicradiocreative.com/ for voice over

Guest Host: Christopher Gabriel welcomes Terry Slatic. They talk Customer Service habits, Youth Priorities and NIL (Name Image and Likeness).See omnystudio.com/listener for privacy information.

On today's show Joshua Schlabach talks about the wonderful culture at Schlabach Engines. On yesterday's program we interviewed Joshua's father Reuben. If you missed that show check it out to gain more context for today's interview with Joshua.  Schlabach Engines is the #1 Toro dealer in the USA. And Joshua explains that what helps make their store so popular is the extreme importance they place on great customer service and a healthy work culture. Enjoy this ultra motivating episode with Joshua as he shares his tips and secrets to how his family experiences such amazing success. e The Resource Center at GreenIndustryPodcast.com Register for SYNKD LIVE Know Your Numbers E-Training The Landscaping Bookkeeper Price Increase Letter Template GetJobber.com/Paul Lawn and Landscape Society Event Powered by Kohler Registration Paul Jamison's Books Learn More About GPS Trackit Payroll Solutions: Roll by ADP Try Audible CFP Sheila Chaplain's Email: screliabletax@gmail.com Quickbooks Online Kujo.com (Pauls10 Saves 10%) Paul's Recommended Landscaping Tools Paul's Audiobooks: Cut That Grass and Make That Cash 101 Proven Ways to Increase Efficiency and Make More Money in Lawn Care Best Business Practices for Landscapers Follow us on YouTube: Green Industry Podcast Paul Jamison Follow us on Instagram: @greenindustrypodcast @pauljamison Follow us on TikTok: @pauljamison Follow us on Facebook: @greenindustrypodcast

In this episode of Getting to Aha!, Darshan Mehta is joined by Robert Spector, Author of Nordstrom Way. They discuss Robert's aha! moments, how to use customer service to improve businesses, the benefits of efficient customer service, and approaches to delivering more value to customers.

This is a short clip from an interview with Brittany Bettini. In this clip, Brittany explains the importance of great customer service.Link to the full episode:https://youtu.be/cAteEpyHGPgLink to join Pray and Invest Group:https://www.facebook.com/groups/216144613257783/Link to investing guide:https://wealthinchristbrand.com/products/investing-guideWealth in christ Instagram:https://www.instagram.com/Wealthinchrist/Dami on IG:https://www.instagram.com/damilola_oguntoyinbo/Wealth in christ store: wealthinchristbrand.comUSE promo code: WEALTH for 10% off any products

Restaurant works sprang into action and would you go to jail over donuts?

One thing that all leaders have in common is that we all have internal customers in one form or another. Take a listen for three strategies you can use to improve how you serve those in your own organization.

More Tailoring Talk sprinkled into another fantastic Business conversation with today's guest, Jamie Barlett!She is the founder of PolyPay - providing businesses with a partner who offers them honesty, transparency, customer support and savings for merchant processing. Jamie brings a knowledge base of over a decade of business ownership - she is a wealth of resource to those looking to become entrepreneurs as well as being able to provide unique perspectives on how to increase customer retention and look at businesses and services from the customer point of view. Originally from Bloomfield Hills in Michigan, she now splits her time between Arroyo Grande in California and Columbus, Ohio with her 15 year old rescue terrier Spike!Over the course of this episode I discover how Jamie built an organisation using the principles of amazing customer service to ensure her multi-location team is a happy one.She also shares some insight into how her business differentiates itself through it's attitude and dedication to customer service.Jamie also has a passion for fashion so takes the opportunity to grill me on some things that she's been excited to talk about on the tailoring side of things too!Enjoy!Links:Roberto on Instagram http://www.instagram.com/robertorevillalondonTailoring Talk on Instagram http://www.instagram.com/tailoringtalkpodcastPolyPay on the web https://www.PolyPay.comJamie on LinkedIn https://www.linkedin.com/in/jamie-barlett-0b8a4116Credits:Tailoring Talk intro and outro music by Wataboy on PixabayTailoring Talk Edited & Produced by Roberto RevillaSupport the show

Brandon Gardner has a long history in customer service, so it made perfect sense to use that expertise when he bought SoCo Taphouse in San Angelo, Texas in 2015. With a combination of knowledgeable staff, a warm and friendly atmosphere, and incredible craft beers, SoCo Taphouse has become a home away from home for regulars like reviewer Josh. Yelp's Small Business expert Emily Washcovick chatted with them both about how SoCo made itself “The Cheers of Beers.”

In this week's blog, we present 7 steps to a great customer service phone call experience to go from mediocre to memorable. Blog Link: https://www.agencyperformancepartners.com/blog/insurance-customer-service-training-the-anatomy-of-a-great-service-call/ Enroll in our Customer Service Course and hang out with us to perfect these steps that MAKE YOUR LIFE SO MUCH EASIER: https://www.agencyperformancepartners.com/customer-service-training/  

We've listened to thousands of recorded customer calls and have been MORTIFIED by the results. Insurance Agencies DON'T KNOW How to Give GREAT Customer Service. It's very rare that insurance agency staff know how to deliver exceptional customer experience. ✏️ This week's blog presents 6 examples of giving WOW customer service! What do you think could be the best ways to give that WOW customer service? Could be it maximizing what you have or improving how we speak? Read about that WOW factor here! >> https://bit.ly/3dHVNkB

Find Gavin here: https://www.linkedin.com/in/gavin-mah-712a0041/Shop Finlandia at : https://www.finlandiahealthstore.com/

Great Customer Service - Nor Cal Bottle Shop & The Queen's FuneralSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How can you best describe great customer service experience. I can thanks to Valvoline Store AE6412. Jordano was awesome.Have Faith Let it Begin.... any prayer request email: angel@havefaithletitbegin.comWebsite: https://havefaithletitbegin.com/Youtube: https://www.youtube.com/channel/UC7QziAoxWccLMOezEFS8XlgTwitter: https://twitter.com/HaveFaithlibFacebook: https://www.facebook.com/HFLIB1978Mailing address P.O.Box 147 Walden NY 12586Special Thanks to all those who support Have Faith Let it BeginSpecial Thanks to Music Radio Creative: Voice Andrew Special Thanks to https://musicradiocreative.com/ for voice over Special thanks to Rod Freeman - https://www.SmallBizUp.comCheck out a Podcast that I am happy to Produce/Co-Host with Dr. Tom EanelliTHE CROC Podcast Sunday's at 9am!

 Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can't remember when I have seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation's capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Omni Talk Retail, in partnership with Talkdesk, welcomed Chris McShane, the Senior Vice President of Customer Experience at Serta Simmons, and Amber Scott, the VP of Customer Experience at Serta Simmons, to provide their expert opinions on how to think about the future of customer service and loyalty. Collectively the four of them go deep on: – How changing consumer expectations around service have impacted retail and, particularly, the mattress industry. – What they each think are the key ingredients to great customer service in 2022 and beyond. – How they think about channel prioritization in the scope of providing great customer service. – Which technologies they would most prioritize within their organizations to improve their levels of customer service. – And, most importantly, close with a discussion of what they both envision the future of retail customer service to look like 10 to 15 years from now. Music by hooksounds.com *Sponsored Content*

Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can t remember when I ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all of these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications. Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for BestPractices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities; Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3...

In this episode, Phillip Lanos and Jason Miller are joined by James Raley, Founder, and CEO of Turbine Web Solutions. James shares his story about his father and the importance of customer service and being your authentic self. You will also uncover how to overcome a business struggle that may help save your business.Tune in to learn more!ConnectStrategic Advisor Board: www.linkedin.com/company/strategic-advisor-boardJason Miller: www.linkedin.com/in/jasontmiller-sabPhillip Lanos: www.linkedin.com/in/philliplanos/Turbine Web Solution: turbinewebsolutions.comJames Raley: www.linkedin.com/in/jimraley

Patti Mara is author of UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans; the owner of Maranet Inc. and the creator of the Profit Generator Program* and the Breaking Through Barriers Program*. Patti has over twenty-five years of experience designing and delivering customer service experiences and making the connection between customer experience and retention with the profit, results, and growth of a company. She lives in Georgetown, Ontario, near Toronto.

This week I'm joined with Jordyn Bailey to discuss what kinds of systems pregnant business owners can implement to help them avoid overwhelm, whilst keeping a high level of customer service. Episode Links can be found on the website at: https://www.thismamameansbusiness.com/episodes/39

This week I'm joined with Jordyn Bailey to discuss what kinds of systems pregnant business owners can implement to help them avoid overwhelm, whilst keeping a high level of customer service. Episode Links can be found on the website at: https://www.thismamameansbusiness.com/episodes/39

In this episode, Tif discusses one of her favorite shows, how she hates customer service and the art of providing excellent customer service on Etsy. Listen to Tif describe her recent Etsy customer experience and how she nows views handling customer service issues as an Etsy shop owner. 

In this episode of Startup Hustle, Andrew Morgans and Joni Johnson, Owner and CEO of Clairvaux, talk about the value of great customer service. Find Startup Hustle Everywhere: https://linktr.ee/startuphustle This episode is sponsored by Chatdesk: https://www.chatdesk.com/shift Learn more about Clairvaux: https://www.shopclairvaux.com/ Learn more about Marknology: https://www.marknology.com/ See omnystudio.com/listener for privacy information.