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I veckans podcastavsnitt dyker vi djupt ner i Microsoft Dynamics värld tillsammans med Gustaf Westerlund från CRM Konsulterna. Vi utforskar hur Dynamics kan omvandla upplevelsen i callcenters och hur AI kan bidra till att förändra spelet i olika Dynamics-implementationer. Vi diskuterar även hur Dynamics standardfunktioner kan integreras i processer och rutiner för att skapa värde. Dessutom tar vi upp ämnet datahantering i alla dess former och gör ett försök att definiera vad ett "data lake house" verkligen innebär. Kort sagt blir det ett avsnitt fyllt med intressant information om Dynamics, så koppla av, sätt på dina hörlurar och låt oss dyka in i Dynamics värld tillsammans! Hosted on Acast. See acast.com/privacy for more information.
This episode focuses on API calls and the entitlements that Microsoft expects customers to follow based on their licenses. Gustaf Westerlund joins me to share everything you need to know about API calls. P.S. If you are On-Prem this show is not for you. :)
Episode 87: Markus Erlandsson talks to Gustaf Westerlund about 2020 Release wave 1 where Gustaf takes us through his best of list on the new things that are coming Team Member restrictions enforcement Power Automate and UI Flows Quick find First party app feature restrictions AI builder Backup restore, with more things Maker experience improvements … Continue reading Best of 2020 Release Wave 1 with Gustaf Westerlund
Since every item in our list to Santa these holidays are all improvements to Microsoft Dynamics 365 we figured it would make more sense to just ask Microsoft Directly. So I invited fellow CRM MVPs Chris, Gustaf, and Nick to jump on a mic and share their list LIVE so you can hear our reactions and recommendations to each other and to Microsoft. Guests: Chris Cognetta: https://twitter.com/ccognetta Gustaf Westerlund: https://twitter.com/crmgustaf Nicholas Hayduk: https://twitter.com/Engineered_Code
Microsoft announced some new limitations being placed on API calls and Portal visits/logins, so I invited two CRM MVPs to discuss these changes and whether organizations are on a collision course with skyrocketing licensing costs or whether they should celebrate these changes. My guests: Gustaf Westerlund: https://twitter.com/crmgustaf Nicholas Hayduk: https://twitter.com/Engineered_Code Links: Microsoft Announcement: https://docs.microsoft.com/en-us/power-platform/admin/api-request-limits-allocations Gustaf's Blog Article on this subject: https://powerplatform.se/api-per-user-limits-the-good-the-bad-and-the-ugly/
Full show notes available https://www.nz365guy.com/119
Episode 75: Markus Erlandsson talks to Gustaf Westerlund, Sara Lagerquist and Martin Burman all from CRM Konsulterna about some of the highlights from the April ’19 release notes. While at extrem 365 we all sat down at the end of day 1 and discussed what is new and how “it will converge towards perfection”. Links: https://docs.microsoft.com/en-us/business-applications-release-notes/april19/
Episode 67: Gustaf Westerlund talks to Markus Erlandsson from Dynavigate about Who is your host Markus Erlandsson. Gustaf starts by asking about who Markus is and how he got started in CRM. Some horror stories from Markus own mistakes. How did podcast start back in 2013 and where does the name CRM Rocks come from? … Continue reading Who is Markus with Gustaf Westerlund
During the Microsoft MVP Summit 2018, Gustaf Westerlund asked if I had some time to talk about Episode 20 where he thought there were a few "Best Practices" I was incorrect for disagreeing with them, and that there were other "Best Practices" that he didn't even think they were actual Best Practices at all. So instead of missing all the great details and insight from Gustaf by having the conversation later that night during dinner or at the hotel bar, I decided to hand him a mic and hit record to settle our disagreements on record and let you all listen. Follow Gustaf: https://twitter.com/crmgustaf Follow us: https://twitter.com/CRMMVPPodcast Subscribe to our YouTube channel: https://www.youtube.com/channel/UCAhjoi4W_K7sLNpXr9Kqz8w
There is one week every year where the largest concentration of CRM MVPs is recorded, and that is the Microsoft MVP Summit. During the MVP Summit 2018, I asked 10 CRM MVPs to answer the 22 tough questions you see below and I recorded their answers for all to enjoy, discuss, and learn from. Questions: Should Microsoft get rid off Dynamics 365 On-Premise? Why or Why not? How do you think the new Dynamics 365 for Marketing App affects stablished Marketing Automation Solutions such as ClickDimensions, Salesfusion, Act-On, and others? Salesforce and Google continue to collaborate and recently announced tighter integrations between the solutions offered by both organizations, how would a Salesforce acquisition by Google disrupt Dynamics 365’s momentum? One of the things Marc Benioff - the CEO of Salesforce – mentioned on their last big conference was that “Microsoft can’t seem to keep their Dynamics 365 leadership in place”, are those comments accurate? And if so, why do you think that’s happening? Salesforce continues to be a leader in the CRM space with around 25% of the market share globally while Microsoft holds a smaller share, what can Microsoft do to catch up to Salesforce? How important is to master tools such as Microsoft Flow and Power Apps for a Dynamics 365 Solution Architect today? Speaking from the point of view of thousands of partners who are based in the US, why should I care about the General Data Protection Regulation (GDPR) approved by the European Union Parliament on April of 2016? As the Dynamics 365 world grows, many developers from other products or platforms are making a jump into Dynamics 365 and other related technologies, what would you recommend to these developers to focus on learning so they can make a big impact in the near future? AppSource continues to grow and new items are added often, how do you keep up with what is being released and do you have any go-to apps? If you were the Dynamics 365 Product Owner for a day, what are some of the changes or improvements you would like to see added to Dynamics 365? If you could go back and re-do something inside Dynamics 365, what would it be and why? What kind of solution or company would you like to see Microsoft acquire and incorporate into their Dynamics 365 roster next? In your opinion, what is the most underrated feature of Dynamics 365? Now that Microsoft eliminated the branding of XRM, how has this impacted your approach to implementations and conversations with the community? There are hundreds of suggestions on the Microsoft Connect or Idea portal for Dynamics 365 enhancements, some of the suggestions date back a few years, if you had to pick one of those ideas to be incorporated into the next version of Dynamics 365, which one would it be? What is your favorite thing about working with Dynamics 365? What is your favorite part of the MVP Summit and why? What is your favorite thing about being a Microsoft MVP? If you could give one advice to aspiring CRM MVPs, what would it be? We are very fortunate to live in the US and have the ability to travel to and speak at conferences and other events, but what would you say to someone who might not be able to do what we do and who’s wondering if they can add value to the Dynamics 365 community? Which non-MVP community leader do you want to see here at the Microsoft MVP Summit next year and why? Lastly and just for fun, if there was a “CRM MVP for Life Award” and only one CRM MVP could be selected, who should the award go to and why? I would like to thank Ulrik Carlsson and Seth Bacon for contributing questions to this list. And of course, here are the CRM MVPs who stood outside a building for an hour in freezing weather to answer these questions: Colin Vermander (https://twitter.com/koolin_) Sheila Shapari (https://twitter.com/SheilaShahpari) Daryl LaBar (https://twitter.com/ddlabar) Neil Benson (https://twitter.com/customery) Gustaf Westerlund (https://twitter.com/crmgustaf) Britta Rekstad (https://twitter.com/MacgyverCRM) Leon Tribe (https://twitter.com/leontribe) Rick McCutcheon (https://twitter.com/rick_mccutcheon) Shawn Tabor (https://twitter.com/CRMhobbit) Joel Lindstrom (https://twitter.com/JoelLindstrom) Follow us/Subscribe: Twitter: https://twitter.com/CRMMVPPodcast YouTube: https://www.youtube.com/channel/UCAhjoi4W_K7sLNpXr9Kqz8w
Episode 36, Markus talks to Gustaf Westerlund on how you implement CRM. Gustaf gives his top 10 tips on how to be successful. Links: Gustafs blog post CRM UG webinar CRM UG Congress
Episode 1: Markus Erlandsson talks to Gustaf Westerlund from CRM-Konsulterna about the existing and lacking tool support from Microsoft.