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Latest podcast episodes about Tool

Backup Central's Restore it All
Rclone creator Nick Craig-Wood Explains This Powerfool Tool

Backup Central's Restore it All

Play Episode Listen Later Dec 6, 2021 46:38


This week, we talk to Nick Craigwood, the creator and principal developer of rclone, a very popular open-source tool for copying data to and from cloud providers. Rclone is downloaded roughly 250,000 times each month, and has over 30,000 stars on GitHub. There are six core developers, and a great community of users and other developers at rclone.org. We talk a little bit about Nick's development philosophy, which is that he doesn't mind adding features - as long as they don't break backwards compatibility. Then we talk about how rclone works, and what it's like to sync a filesystem to an object store – including support for multi-part uploads and downloads. We also talk about rclone's encryption support, while Nick was “relaxing” on holiday. We then talked about how rclone can be used to minimize the risk of backing up to any one cloud provider, preventing things like what happened during the OVH fire earlier in 2021. We also discuss some strategies, such as backing up directly to two different clouds, versus backing up to one, then syncing to another – and how CloudFlare's R2 might figure into things. Finally, we talk about Nick's plans for rclone's future, such as making their web UI better to increase usability for many more people – while not sacrificing the command line. Join us for a fascinating episode, the first one where we're talking to the creator of the tool in question. Don't forget the drawing for a free e-book version of Modern Data Protection. All you have to do to be eligible is sign up for my newsletter at https://www.backupcentral.com/subscribe-to-our-newsletter/

Lessons from the Universe™ with Jennifer Hall
Podcast 186 – Boredom is a tool.

Lessons from the Universe™ with Jennifer Hall

Play Episode Listen Later Dec 3, 2021 24:59


Boredom is a plea from our souls to take responsibility for our own contentment instead of blindly relying on others to add meaning to our lives.  It is the Universe urging us to release contempt, to accept the value of our day-to-day experiences and seek new ways of embracing the elements of being.  As we lose ourselves in the forest of discontent, boredom begs us to replace these well-worn neuropathways with new connections, deliberate passion, and intentional enthusiasm.  © 2021 Universal Lessons LLC, lessonsfromtheuniverse.com

The Derek Hunter Podcast
Bill Nye The Political Tool Guy

The Derek Hunter Podcast

Play Episode Listen Later Dec 3, 2021 75:11


Who wouldn't base policy decisions off of the opinions of an actor on a kids show?

VOXcast
The Critical Race Theory, A Modern-Day Tool

VOXcast

Play Episode Listen Later Dec 1, 2021 7:48


In this week's episode, Sanjna goes on to explain the critical race theory and its ramifications. She provides common myths of CRT and gives in-depth explanations on how these myths were created to harm others and talks about how racism, in general, can take a huge toll on one's mental health. Steam this week's episode on the VOX website, SoundCloud, Apple Podcasts, and Spotify. See you next week!

Tool Pros Podcast
Tool roundtable

Tool Pros Podcast

Play Episode Listen Later Dec 1, 2021 53:46


The REALIFE Process®
154: Introducing the “New” N.O.W. Process Tool [REPLAY]

The REALIFE Process®

Play Episode Listen Later Dec 1, 2021 32:20


What would you give to have a tool you can take with you anywhere that helps you to notice your adaptive patterns and move to something more authentic? In this replay episode, we are sharing one of the key tools we use here at the REALIFE Process® called the N.O.W. Process Tool. Through the lens of the Enneagram and the N.O.W. Process, we've learned that thoughts produce feelings, feelings drive actions, and actions or behaviors lead to results. Both brain research and Biblical truth remind us that we have the ability to "renew our minds." We're so excited to share with you our N.O.W. Process Tool that invites you to name your circumstance, identify your adaptive thoughts, feelings, actions, and current results in order to realistically reframe the thought to something believable and authentic that renews your feelings, actions and eventually changes behaviors and results. Pull up a chair to this conversation as two of our REALIFE Process Coaches, Terri Johnson and Erica Vinson share: The components of the N.O.W. Process Tool Personal examples from REALIFE that display the power of renewing your mind Practical ways to identify thoughts and feelings that allow you to create new actions and results We hope this episode helps you in your own REALIFE and in the work you do to help others. For more on the N.O.W. Tool, listen to episode 61: Using the N.O.W. Method with the Enneagram REALIFE Resources:If you're ready to discover what matters to you, download our FREE Intro to REALIFE Needs and Values Assessment. You'll gain clarity on what you uniquely need to create a life and career you love. REALIFE Process Facilitator Network™The REALIFE Process Facilitator Network is open for applications! If you're looking to go deeper personally in your REALIFE and have the desire to serve others and multiply your impact, check out how to be certified as a REALIFE Process Facilitator™! Support the Podcast–Leave us a ReviewAre you growing as a result of listening to the podcast? The greatest compliment you can pay us is to share it with a friend and leave a review on iTunes. Click here and scroll down to Customer Reviews to leave a word on what you've found to be helpful as you're listening in! Connect further with the REALIFE Process®:Join the FREE REALIFE Process® Community - continue podcast topics discussions with Facebook LIVEs and guest interviews Connect with your host, Teresa McCloy on:Facebook- The REALIFE Process® with Teresa McCloy Instagram- teresa.mccloy LinkedIn- teresamccloy About Teresa McCloy:Teresa McCloy is the creator of the REALIFE Process®, an ACC Executive Coach, and an IEA Accredited Enneagram Professional who helps entrepreneurs, business owners, and leaders discover and live out their best REALIFE! She has worked with clients from all over the world to help them bring clarity to their REALIFE and joy to their REALWORK!

STRESSPROOF Podcast
#130: Astrology: A Tool For Neutralizing Stress

STRESSPROOF Podcast

Play Episode Listen Later Nov 30, 2021 29:35


In this special episode I'm introducing a new tool I have been using in my coaching practice to help Stressed Out Successes NEUTRALIZE stress; and that tool is astrology. Whether or not you believe in astrology, I'm breaking down why it does not matter what I ultimately think, or whether it matters if something is “right” or “wrong”, but that the question we should always be asking ourselves is, “Am I getting the result that I want?”. I dive deep into Personalization, how it works with astrology, and why I will always incorporate tools that help Stressed Out Successes get out of their own way. Listen now. LATEST ANNOUNCEMENTS:  Want to learn what it really takes to release stress 10X FASTER? Then you don't want to miss this FREE Masterclass where I teach you: The SPECIFIC critical mistakes every Stressed Out Success is making that is keeping them in an endless cycle of stress with nothing to show for. The 3 powerful shifts needed in order to finally stop being a stressed out Leader. An EASY formula you can use to break that negative thinking (that works like a charm)! Plus, you'll learn all about the Stressproof Method and how Executives and Leaders around the world are applying it to achieve massive results in their lives. For instant access head on over to https://www.stressproofpodcast.com/freemasterclass  Watched the training and ready to go deeper? Get the support you need to melt away stress faster than ever before so that you can shine at work like you know you're capable of and get BACK to enjoying your life with the people you love!

Water In Real Life
EP113: The Water Squad's Guide to Using the Infrastructure Bill as a Communication Tool

Water In Real Life

Play Episode Listen Later Nov 30, 2021 45:01


https://www.theh2duo.com/wp-content/uploads/2021/11/water-in-real-life-mae-stevens-signal-scaled.jpg () Mae breaks down the details of the Infrastructure Bill specifically tailored to the water sector. We discuss actionable ways utilities can use this bill as a tool to open dialogues with all of their stakeholders including elected officials, advocacy groups, and customers. Check it out! Meet Mae: Mae Stevens is an Executive Vice President at Signal Group and the Chair of Signal Water. Mae provides strategic environmental and infrastructure policy expertise to a diverse range of corporate, municipal, and nonprofit clients. Most recently, she served as Environmental Policy Advisor to Sen. Ben Cardin (D-MD), winner of the 2020 US Water Prize. She handled the Senator's responsibilities as the top Democrat on the Transportation and Infrastructure Subcommittee on the Senate Environment and Public Works Committee, including staffing the Senator during the crafting and passage of the FAST Act and the 2016 and 2018 Water Resources Development Act bills. During her seven-year tenure on Capitol Hill, Mae was responsible for the Senate Democrats' response to the Flint water crisis, and focused most of her time on the intersection of water, equity, and affordability, and generally how to make cities and towns even better for the people who live and work there. She also spent nine years working with various nonprofit environmental organizations and think tanks. A sought-after public speaker, she has presented at the Democratic National Convention and her work has appeared in the Washington Post, Politico, Wonkblog, and Wired, and she was a featured guest on Fox Business News. Mae holds a master's degree from Columbia University and a bachelor's degree from The George Washington University. Support this podcast

Daily Crypto Report
"Central Bank of Indonesia Says It: CBDC a Tool to Combat Crypto" - November 30, 2021

Daily Crypto Report

Play Episode Listen Later Nov 30, 2021 2:56


Today's blockchain and cryptocurrency news Brought to you by ungrocery.com Central Bank of Indonesia Says It: CBDC a Tool to Combat Crypto Binance CEO Reveals Key Factor to be Listed DMG Blockchain Solutions Buys 1,800 New Antminers

Breakfast With Champions
Episode 409 with Ram Castillo - Design Thinking as a Problem Solving Tool

Breakfast With Champions

Play Episode Listen Later Nov 30, 2021 56:55


Thank you for joining us on Breakfast With Champions! Today we hear from Ram Castillo, a Design Director, two-time Author, Speaker, CreativeLive Instructor, Decision-making Business Coach and Approved Advisor based in Sydney. His focus is to help business owners, entrepreneurs and leaders get unstuck through human centred design methodologies, creative strategy, digital marketing and branding. For 16 years Ram has been working for global agencies including Ogilvy & Mather, DDB, JWT, McCann and Saatchi & Saatchi on clients such as Audi, McDonald's, Qantas, Google, AMEX, Toyota and The Louis Vuitton Group. He's been featured in Apple, GE, Communication Arts, HOW magazine, CreativeLive, Herman Miller, VIVID festival and The American Institute of Design. 

Navigating the Customer Experience
152: Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy with Fred Reichheld

Navigating the Customer Experience

Play Episode Listen Later Nov 30, 2021 36:13


Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice and the author of five books including The New York Times bestseller, The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. Fred is a frequent speaker at major business forums and his work on customer loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek and The Economist.   His upcoming article to be published in November marks his 15th contribution to the Harvard Business Review. In 2012, he became one of the original LinkedIn influencers, an invitation only group of corporate leaders and public figures who are thought leaders in their respective fields. In 2003, Consulting Magazine named Fred as one of the world's 25 Most Influential Consultants.   According to The New York Times, he put loyalty economics on the map. The Economist refers to him as the “high priest” of loyalty. Reichheld graduated with honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978). He's based in Cape Cod and Miami.   Questions   Could you share a little bit about your own journey? How is it that you got to where you are today? Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results? Could you share with us maybe two or three things that you believe are contributing drivers of loyalty? What are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter? Could you share with us what is Customer Capitalism exactly? And how does that impact the consumer? Could you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? Could you also share with us maybe one or two books that have had the biggest impact on you? Could you share with us what's the one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can our listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to keep you on track, or at least get you back on track if for any reason you get derailed. Do you have one of those?   Highlights   Fred's Journey   Fred shared that early in his career at Bain & Company, he noticed companies similar to us all, some brand new, some quite mature, but they were all outperforming all of the things he learned at the Harvard. Some were crushing it and a good example was enterprise Rent-A-Car, who started out as a tiny little rental leasing agency in St. Louis, and has grown now to become the largest car rental company on Earth without ever having to tap public equity markets, it's still a private company. And you think, Gosh, what I learned at Harvard was a capital intensive business, low growth industry, low margins, there's no way that you could grow on internally generated cash.   So, when he went to meet with Andy Taylor, their CEO, he said, “Fred, there's no secret, there's only one way to grow a successful business sustainably.” And so, he was listening for this great secret. And he said, “You treat your customers so they come back for more and bring their friends.”   And that basic idea changed his world because that's what he now understands is the key to success. If your customers are coming back for more and bringing their friends, your economic flywheel will crush the competition.   What is the Net Promoter System and How Companies Can Use it to Yield the Best Results   Me: Amazing. So I had an opportunity to get an advanced copy of your book Winning on Purpose: The Unbeatable Strategy of Loving Customer. I really, really love it. I haven't finished reading it as yet, but I've gotten quite far in it. And so, I just wanted you to share with us.   Fred, in the book, especially in the preface and the foreword, you kind of mentioned that you have this net promoter system, but people are not actually using it the way how you created it to be used. Could you explain to us what the Net Promoter system is and how companies should really be using it to yield the best results?   Fred shared that he's long been troubled by the fact that financial accounting is how we run our businesses. And while financial accounting is very good at telling us when we've extracted a million dollars from our customers wallets, it does nothing in helping us understand when we've enriched a million customers lives or when our teams have done work that's meaningful and toward an important purpose.   And Net Promoter was his attempt at helping companies measure that important idea of all the lives you touch, how many are enriched? How many diminished? And that evolved into Net Promoter Score is based on one question, how likely you'd recommend us to a friend, 0 through 10.   And it turns out that when someone gives you a 9, and especially a 10, you've enriched their life, you've lived up to the golden rule of loving your neighbor.   And 0 through 6, you failed, you diminish their life. And so, this notion of Net Promoter Score is just keeping track of all the lives touched, how many enriched, how many diminished, and how many promoters, how many detractors, it's very practical for running a business because your promoters are your assets, who come back for more and bring their friends. But also, it's a little bit inspirational because putting your teams to work, and enriching lives and measuring that outcome and helping them learn how to do better, that's really helping them live the right kind of life.   The Contributing Drivers of Loyalty   Me: So, at the end of the day, we're all trying to build better relationships with our customers. Now, in your book, you also said that loyalty means investing time and resources in relationships.   Do you know maybe could you share with us maybe based on your experience and your research, you've definitely been in the thing way longer than I have; maybe two or three drivers that you think contribute to loyalty.   And this is loyalty in general, which I'm sure impacts business relationships, because I mean, loyalty is something that as human beings, we do link it to a person. For example, if you have an animal, your dog is loyal to you as the owner, in a relationship; you're loyal to the other person that you're in the relationship with, whether it's a personal or professional relationship. So could you share with us maybe two or three things that you believe are contributing drivers of loyalty?   Fred shared that he thinks it's quite poorly understood in this day and age when people are demanding loyalty and trying to get loyalty through gimmicks and marketing, so called loyalty programs. So, he thinks it does make sense to get back to basics.   He thinks loyalty is an investment from you and another person in a relationship. And you think, “Why would I invest in someone else?” Well, it's because they stand for what you believe in you.   You believe that they'll reciprocate and treat you reasonably and not abuse your trust and that you're in a position to actually do something to make their life better. Otherwise, you're just wasting your time.   A lot of people think about loyalty as, “Oh, I want them to be loyal to me.” He thinks the way to start is, “How can I invest in this relationship and love them, make their lives better?”   And that's what great companies' do, that's what great leaders do, they inspire their troops to find ways to enrich the lives of customers sustainably, of course, profitably. But the whole goal in a business is making your customers lives better. Because when you do that, you're investing in the right relationships, they come back for more, they bring their friends, they say great things about you, they become your public relations force, that's how great business works.   And he thinks we get drawn off center a little bit because the larger our company is, the more it's run through financial mindset. It's our accounting numbers that we seem to view as the framework of success, when in fact, no, it's this golden rule ideas, it's love thy neighbor as thyself. And when you do it, you'll see the results because when customers feel the love, they are loyal and that's at the core of loyalty, it's earning loyalty by enriching customers lives. And loyalty from employees, by putting them in a position to earn lives of meaning and purpose, by enriching the lives of customers that they touch.   Me: I like the fact that you mentioned that it's not just about loyalty in terms of you getting the person to be loyal to you, but it has to be earned and it's not something that can be bought. So I'm glad that you mentioned at the beginning that a lot of these loyalty programs and marketing initiatives that organizations have that they dub as loyalty programs are not actually programs that will make or even influence your customers to be loyal to you. So it's good that you identified for us that loyalty is something that is earned.   What Companies Should Look for to Enrich the Lives of Customers   Me: Now, in terms of showing your customers or enriching their lives regardless of the industry that you're in, whether you're a financial company, you sell insurance or you have credit cards, or you're a retail company, what are some things that companies should look at in trying to enrich the lives of your customers? Do they need to understand what type of customer they're serving and does the generation matter?   Fred shared that of course it does. And yet, he finds that the most successful businesses, whether dealing with teenagers today or octogenarians, it's understanding how to communicate effectively, how to always act in your customers best interest, to listen very carefully to how you're doing and what they need. Because at the core, a business is trying to solve the customer's problem, it's trying to turn a frown, into a smile, and the human process of understanding that, he doesn't think that's changed in thousands and thousands of years. Of course, the technologies we use, the innovative approaches, those open up wonderful new opportunities, but the basics, they haven't changed.   One of his colleagues at Bain, they joined about the same year, Scott Cook, who's the founder of Intuit, who has built TurboTax, and other very successful business, huge, huge success.   And he said, “Fred, you want a big business, solve a big problem for your customers.” And that's the right way to think about it, “I am going to be a reliable resource that is going to make a real difference in your life by turning that frown into a smile, and I'm going to measure my success that way.”   Obviously, profits are necessary but those who think of profits as the true objective, they're not going to grow a very big business very long because that's very selfish, “How much money can I extract from your wallet, get away from me, I'm not going to tell you anything about myself for what I need.” If he has someone who actually acts in a loving, caring way, they're a mutually beneficial relationship affair. But that's the kind of person he's willing to actually share his information with and give constructive feedback to because he wants them to succeed, he wants them to succeed in helping him solve problems.   What is Customer Capitalism and How it Impacts the Consumer?   Me: So, while I was reading part of your book as well, I bucked up on a term, Customer Capitalism. Could you share with us what is that exactly? And how does that impact the consumer?   Fred shared that he thinks people have a framework in their heads about capitalism that's just dead wrong, that maximize shareholder value as the underlying concept. Through the years, whether it's Milton Friedman, or Adam Smith, there's an ancient and an out of date framework that people call capitalism, that without giving it this name, it's financial capitalism, because it's based on this idea of profits and shareholder and investor is the king. He thinks that has changed over the last few decades, at least, to where now, there's so much capital in the world; you can raise millions and millions if you have a good idea.   What there's not infinite amounts of are good people with good ideas who are willing to work together in a team framework to serve others.   And the real capital in that system, our customers, all the cash flow comes out of customers' wallets.   So let's keep track of how many customers you have, how many are coming back for more, how many referrals you're getting, that was the basic, those are the keystone metrics in customer capitalism.   And more than anything, it's being clear about the purpose. If the purpose in the old school capitalism was maximizing profits and shareholder value, in customer capitalism, the purpose is to enrich the lives of your customers.   Bain did a survey of a couple 100 Senior Executives around the world, C suite executives and they found that only 10% believe that the primary purpose their business existed was to make customers lives better. They thought it was about profits or great place to work or balance duties to shareholders, stakeholders. He just thinks that is dead wrong. A good business, a sustainable business has to have a primary purpose of making their customers lives better.   Me: Amazing. One of the companies that you mentioned in your book when I was reading was Chick-fil-A and I absolutely love Chick-fil-A, both me and my daughter. But one of the things that I really love about Chick-fil-A was the fact that I remember I traveled a few years ago and my daughter wanted to get something from them on a Sunday and they're actually closed on Sundays and I thought that was awesome, from what I read that was a principle that their organization had and they've lived it up to this day and they've still been very successful even though they're closed on a day when they could be making more profit, as you mentioned.   Fred stated that the purpose of Chick-fil-A is certainly to enrich the lives that it touches. It's interesting, the founder, Truett Cathy was one of his early teachers in his business career, and they're totally different people. He's a Southern, he was a Southern Baptist, very, very conservative point of view. He (Fred) lives up in New England, Unitarian Universalist, you couldn't be more liberal in your religious thinking. And yet they had enormous overlap at the core, he picked a proverb from the Bible, that essentially, it says, “A good name is worth more than silver or gold.” Or in other words, your reputation is everything, which he thinks is so true.   And this notion of net lives enrich and Net Promoter Score, you think about when you enrich a life, you're living up to the golden rule, you're loving a neighbor, when you diminish your life, you're failing.   And so, the reason Chick-fil-A has been very interested and supportive of Net Promoter is because we're trying to achieve the same mission, this is back to Truett Cathy's words, he was inspired to turn frowns into smiles on his customers' faces and that is the purpose of the business.   So, then you mentioned Sunday, he asked him why he closed on Sundays and he said, “It's not a religious thing, Fred.” He's a very religious guy but he's not preachy, their business does not put biblical quotes at the bottom of their cups, and they're not proselytizing in the parking lot. They try to be models; they try to help their people live up to this standard of loving your neighbor. And closing on Sundays, he just knew that you could not run a restaurant and have the manager there 7 days a week, you'll kill yourself. And he said, “Given that, and I definitely want my store operator there running the place not delegating to an assistant.” He said, “We have to close a day and closing Sundays gives this signal that we care about our people, and we care about golden rule.”   As he said, “But you know, Fred, I go to other restaurants on Sunday, it's not like it's wrong to go out and eat at a restaurant on Sunday. It's just wrong for us to try and have our managers running a business 7 days a week.” And he thinks it's brilliant. And it is a signal. He thinks it reminds people that they're different. And you're right, their productivity, they have far higher sales per unit than any of the competitors. And those competitors are open 7 days a week. And it shows you when you get the purpose right; your business can crush the competition.   App, Website or Tool that Fred Absolutely Can't Live Without in His Business   When asked about online resource that he cannot live without in his business, Fred shared that it's a new one for him, he discovered a company through one of his Bain partners, it's called BILT. The reason they were intriguing to him was their goal is to help their customers, their customers tend to be consumer brands, like Weber, who makes grills and place at manufacturers and so on. They try to help them build promoters among their customers, to create more promoters.   And what they've done is just taken one of the most painful steps in every customer's journey episode, which is assembly and first use, using paper instructions, which these paper instructions are horrible, let's be serious, they're written by engineers whose English is certainly their second language and they're just totally unintuitive.   So, BILT takes the 3D CAD drawing from the manufacturer, and then turns it into great little 3D instructions on how to assemble and use your product effectively and it's free to the consumer. So you go to a Home Depot or Costco and you'll start to see BILT on the packaging, and you know that you're going to get that home and you'll be able to put this thing together quickly and you'll feel great about yourself or Home Depot will have their faucets or ceiling fans, things that are really tricky to install, or garage door openers, and you go to BILT and you put the product in it and it downloads up to date information about how to put it together in a very intuitive way where you can zoom in and pinch out and rotate upside down and voice activated to help you guide you through your journey, it's just brilliant.   Me: Nice, very good. They obviously saw a need in the market, as you said, a problem that people were having challenges with and complaining about and created a product that would be applicable to make people's lives easier.   Fred stated that try ordering a bicycle online, you get it back to your driveway and then you try to put it together using paper instructions and he thinks you'll see why BILT is so successful.   Me: Yes, I can just imagine and my coordination of doing things like that are extremely poor, so I'm sure I'd benefit from using BILT.   Books That Have Had the Greatest Impact on Fred   Me: Could you also share with us maybe one or two books that have had the biggest impact on you? I'm sure you have many because you've been around for quite some time and I'm sure you've had to read and engage with a lot of authors over the years that have definitely helped enrich your life and the lives of others. But is there maybe one or two that have definitely had a great impact on you over the years, maybe something you read a long time ago, or even something you read recently?   When asked about books that have had biggest impact, Fred shared that he read a lot of books. Actually, he listens to them now; his eyes are so strained from working at his computer and writing a book, he can't read in a relaxed way so he listens to Audible. Probably the most impactful book in the last 10 years was written by a guy who passed away, Clayton Christensen was a business school professor, who he got to know, he worked briefly at Bain and then worked at an entrepreneurial thing and ended up at Harvard.   He wrote a book called How Will You Measure Your Life? And he (Fred) thinks he's just absolutely right. And the reason that helped him is, he thinks you do need to measure a life carefully, that's what a Net Promoter Score is, of all the lives he touched, how many enriched, how many diminished?   That's how you measure a life. And he thinks Clayton put this in very human terms, and thinking about that, not just in a business sense, but all of your relationships in life, how do you think about investing in those relationships and being loving and loyal in a way that's not just correct in your mind, but you know the other party felt the love, you have to get feedback on how you enrich their life. So, How Will You Measure Your Life is a big one.   There's a recent book by Adam Grant called Think Again: The Power of Knowing What You Don't Know, that he thinks is quite good. Adam is a guy that they must think along the same lines, because it was an earlier book that he wrote about it's called Give and Take. And he just makes the case that the world is full of people; there are some people who are givers, there are people who are matchers, they want a relationship to be in balance and then there are takers. And he said, one of the keys to life is avoid those takers, they're sociopaths, you can try and change them, but good luck.   And he thinks this is important and living a golden rule existence. Not all people want to be part of a community where people are treated with love and care, they'll abuse that community and he thinks if they can't be fixed, they have to be excluded. And then Think Again, Grant just says, we have these mindsets that are fixed, and he thinks of financial capitalism as a fixed mindset for 90% of the world and he needs to change the way people think about the purpose of business and how to enrich a life.    What Fred is Really Excited About Now!   Fred shared that he got the paperback galley of Winning on Purpose just a week ago and he can't take it off on his desk, but very pleased with the way it's come out. And that's going to be every day of his life for the next probably 90 days is how to get people to see the relevance of this book to their personal lives, not just their business lives because the subtitle of Winning on Purpose is “The Unbeatable Strategy of Loving Customers.” And loving customers, it doesn't sound like it's a business book, he doesn't know what it sounds, just a little flaky but it's not because this notion of loving thy neighbor as thyself is the core, it's the highest standard in human affairs. And what he's arguing and Winning on Purpose is that, that is how you win.   When you enrich lives, you have to do it sustainably, and you have to do it profitably, but that's not the magic, accountants can do the profits for you. The magic is figuring out how using your energy and ingenuity to love your customers and have them come to trust you and come back for more and bring their friends but it goes so far beyond business.   So, the great challenge he's got is getting people to recognize, he wrote this book for his granddaughters, infants who he wants them to see how you live the right life. And it sets out a way of measuring progress that he thinks is consistent with what Truett Cathy had in mind of building a reputation that you'll be proud of, and investing in relationships where you can earn people's loyalty.   It's probably a good rule of thumb anywhere to just don't spend time with a person unless you can figure out a way to make their life better. And by the way, the good news, chapter two and five of the book, demonstrate that companies that do this, they're the ones that get rich.   It's not clear from reading the Wall Street Journal, but every company, every industry, where they look at the Net Promoter Score, versus the competition, measured carefully, correctly, not just some self reported vanity metric, but real apples to apples.   It's the company with the highest Net Promoter Score who is growing faster and delivering better total shareholder value. And that's really good news.   But people are the mindset is fixed, they just don't get it. They say, “Oh, that's just some industries.” No, every time they're finding it, how did Andy Taylor grow to be the biggest car rental company on earth? How did Apple become one of the biggest companies on earth? Because they built a set of customers who are Promoters who are out there buying more stuff, and referring their friends and giving good feedback because they trust you, and making your employees feel special and loved, that's the flywheel that's going on. So, he's trying to convince the world that business works in a very different way than they probably learned in business school, or if they read the Wall Street Journal and The Economist.   Me: And you know, one of the things that kind of came in my head just now when you're speaking in terms of what we were taught in school versus what is reality, the reality is, a business isn't a static thing, it's made up of people and without people in the business, there is no business and people are human beings with feelings and emotions. And you get more out of people when they feel loved, when they feel listened to, when they feel heard, as you said, when you enrich their lives. So, if you really do live that principle, I'm sure you'll win in all aspects of your life.   Fred shared that he's worked at Bain & Company since 1977. So what is that 43 going on 44 years now. And they've been through good and bad times. For the last 10 or 20 years, it's been good times. If you look on Glassdoor, the place that rates businesses as great places to work, Bain, this year, it's the best in the world according to Glassdoor, it's always been one of the top several since Glassdoor started. And Bain hires lots of different kinds of people. But these are really ambitious, talented people. And even with that slice of ambitious people, when you look at what makes a person happy at work at Bain, they want to feel loved; they want to feel like they're a valued member of a team that wins with its customers. So it's an act of service and if you ask, remember he said the typical business person in the world, 10% of them think the reason their business exists is to enrich customer lives, at Bain, if you just ask everybody through the company, you find 60% to 70% of the people think the reason Bain exists is to make their clients more successful.   It's a servant culture where love is at the core, helping people succeed and putting smiles on faces and that's what makes it a great place to work.   And the irony is, he knows what makes, at least he thinks he knows what makes Bain a great place to work, it's that they are dedicated to helping their teams make a difference in their clients success, and be recognized and rewarded and part of a team that helps achieve that.   And it's financially successful but that's not the purpose, the purpose is making their customers lives better. And he thinks most great places to work lists, completely ignore that. They think it's refrigerators full of beer in the break room, pool tables and ping pong and cool fringe benefits, that's the fringe, the core is being on a team where you're playing a valued role at really making a difference in a customer's life.   Where Can We Find Fred Online   Website - https://www.netpromotersystem.com/ LinkedIn – Fred Reichheld   Quote or Saying that During Times of Adversity Fred Uses   When asked about a quote or saying that he tends to revert to, Fred shared that he wished he did. When he's preaching to whether it's at the dinner table or elsewhere, he goes back to this idea of how important loyalty is. You got to understand what your life stands for, what is your purpose as an individual and then the way you live that purpose is to invest in relationships with other people who share that purpose. And it's how you can invest and help those people succeed that he thinks helps you achieve your mission. So, “Choose your loyalties wisely, they guide your life and they define your legacy.”   Me: Love it, choose your loyalties wisely, they guide your life and define your legacy. Amazing. Love it, absolutely love it. And I'm sure every person on the face of this earth that wants to do good, wants to leave a good legacy behind. So the only way to do that, I believe, as you had said was to try and live by doing those actions on a daily basis, do it consistently because that's the only way when you leave this world you'll be able to leave that legacy.   Fred stated that and measure, so many people would say, “Oh, I can't measure love.” And he would say, actually you can, you can get feedback from your customers in a systematic Net Promoter framework and understand how many lives you've enriched and that is your legacy. And then you should be measuring your way toward the kind of life you want to lead.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links   The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld Winning on Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld How Will You Measure Your Life by Clayton Christensen Think Again: The Power of Knowing What You Don't Know by Adam Grant   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Podcast Domination Show: Podcasting Growth & Monetization Tips to Dominate
How to Record Podcasts on Your Morning Walk With This One Simple Tool

Podcast Domination Show: Podcasting Growth & Monetization Tips to Dominate

Play Episode Listen Later Nov 30, 2021 3:12


Need Help Launching a Top 100 Ranking Podcast?  Visit: Top10podcasts.com I have one of my clients, Sharran, to thank for this ultimate multitasking idea called podcast-on-the-go! If you're wondering how you can go about integrating your content creation with your daily activities like a morning walk, a grocery run, or even while you're doing home chores like washing the dishes, tune in to find out how I demoed it for you! Bonus - my recommended tool/equipment and where to get it!  In this episode:  [0:40] Learn how to integrate content creation with exercise and what technology works best with this setup. [2:12] Creative ways to set up the wireless equipment for a seamless on-the-go recording. [2:47] An investment piece that works compatible with your wireless device, which is necessary when you're using an Apple phone.

Our Hometown News
The Oh, So Special, “Special Character” Tool!

Our Hometown News

Play Episode Listen Later Nov 30, 2021 2:41


Throughout the Co-VID-19 pandemic, we've learned that people look more to their local news for updates on the virus, local closings, delivery services, and the like. People trust local news. An increased concern for personal health placed people at home rather than at the usual gyms and offices; people spent less time in their vehicles or on mass transit. And, even without the pandemic twist, people need variety. Let's face it - sometimes we're just not in the mood for music! Enter Audio Articles. Juggling dinner and homework while keeping up with the constantly breaking local news headlines became that...Article LinkLet us know your thoughts about this episode by reaching out on Social Media!Facebook: https://www.facebook.com/ourhometownincInstagram: https://www.instagram.com/ourhometownwebpublishing/Twitter: https://twitter.com/ourhometownincLinkedIn: https://www.linkedin.com/company/our-hometown-com/..........Our Hometown Web Publishing is The Last Newspaper CMS & Website You'll Ever Need.  We help you generate revenue, engage with readers, and increase efficiency with Our Hometown's Digital & PrePress CMS features to fit your needs & budget.OHT's Web Publishing Platform is:-Powered with WordPress-Hosted on Amazon Web Services-Integrated with Adobe InDesign & Google Drivehttps://our-hometown.comSubscribe to our YouTube channel: https://www.youtube.com/channel/UCKw6KpKUiQkWldrX2-J1Kag?view_as=subscriberOur-Hometown can be reached via email for comments or questions at: ops@Our-Hometown.com

FratChat Podcast
Season 4 Ep#8: Things To Be Thankful For In 2021

FratChat Podcast

Play Episode Listen Later Nov 30, 2021 65:28


It's Thanksgiving in America and the world is in chaos. But that doesn't mean this year hasn't brought plenty of great things to be thankful for! From legal weed to Zoom therapy, find out why 2021 is at least better than 2020, this week on the FratChat Podcast! Get 20% OFF + Free Shipping on all MANSCAPED products with promo code FRATCHAT at MANSCAPED.com! Follow us on all social media: Instagram: http://Instagram.com/FratChatPodcast Facebook: http://Facebook.com/FratChatPodcast Twitter: http://Twitter.com/FratChatPodcast Follow Carlos and CMO! Carlos on Instagram: http://Instagram.com/CarlosDoesTheWorld CMO on Instagram: http://Instagram.com/Chris.Moore.Comedy

Art Beauty
Stacking Skincare for Problematic Skin, Dermaplaning & Our Favorite Beauty Tool Ever!

Art Beauty

Play Episode Listen Later Nov 30, 2021 29:11


Kerry Benjamin, an esthetician and found of Stacked Skincare, on:What “stacking“ is and why it is especially helpful for problematic skinThe benefits of dermaplaning and what you need to know before you try this in-office or at-homeAmber's favorite beauty tool is (and it costs less than $25 a week!)

The Borealis Experience
ep.39 the tool that will help you to relax instantly

The Borealis Experience

Play Episode Listen Later Nov 29, 2021 15:19


do you need something to relax you immediately ?? you might get irritated cause the answer is so simple give today's episode a listen and relax and breeeeathe a little with love A Support the show here:   https://www.buymeacoffee.com/auroraborealis (https://www.buymeacoffee.com/auroraborealis) Give some love to the show and make it easier for people to find my podcast in leaving a review here https://ratethispodcast.com/aurora (https://ratethispodcast.com/aurora) Do you need a one on one chat or regular meet ups with me to stay accountable on your journey ? Book a free 60 mins meeting here with me  https://appt.link/aurora-eggerts-meetings-ilfkd23l (https://appt.link/aurora-eggerts-meetings-ilfkd23l) And join  https://www.facebook.com/auroraeggertcoaching/   Have a podcast episode topic request ? Sent me a message on fb  https://www.facebook.com/auroraeggert1?__cft__%5B0%5D=AZW9Xf_MKqbAjNv8IRgKpA2XBR9rnjm9xABleQNct9pToegMXiXMThcK4faXGF039Kia5Na4By3fiEHv7VkuB9yIW0Pv_bZXVBDUIFfSBOMNFc6TRgRLeJW1A7KMQ_SWFbA&__tn__=-%5DK-R (https://www.facebook.com/auroraeggert1/) Or book a 15mins podcast intro chat  https://appt.link/aurora-eggerts-meetings-ilfkd23l (https://appt.link/aurora-eggerts-meetings-ilfkd23l) #lifecoachformen #lifecoachforwomen  #newepisode  Thank you so much https://www.facebook.com/auroraeggert1?__cft__%5B0%5D=AZW9Xf_MKqbAjNv8IRgKpA2XBR9rnjm9xABleQNct9pToegMXiXMThcK4faXGF039Kia5Na4By3fiEHv7VkuB9yIW0Pv_bZXVBDUIFfSBOMNFc6TRgRLeJW1A7KMQ_SWFbA&__tn__=-%5DK-R (https://www.facebook.com/auroraeggert1/) https://www.youtube.com/channel/UCpWuBuBFtPkAPo3NL1DjRgQ (https://www.youtube.com/channel/UCpWuBuBFtPkAPo3NL1DjRgQ) @theborealisexperience  https://www.theborealisexperience.com/listen Support this podcast

Talking Real Money
Double Black Friday

Talking Real Money

Play Episode Listen Later Nov 29, 2021 36:34


Stocks took a beating on Friday thanks to Omicron. You can save yourself a lot of psycological greif when markets tumble by having a plan and a proper portfolio.Then we answer listeners questions:What do we think of robo-advisors?Would it make sense to move a TSP to Vanguard?Does it make sense to pay off a mortgage?What is a good retirement planning tool?Will TSP plans be offering more investment options soon?

Chicago Dog Walk
Monday 11/29/21 - Tool Draft (ft. Jerry Thornton)

Chicago Dog Walk

Play Episode Listen Later Nov 29, 2021 88:30


Jerry Thornton enters the draft room for a Tools draft. We get in to Carl's least favorite celebrity of all time, what the best household tool is, Jerry talking about Chainsaws, and more.

Shifting Our Schools - Education : Technology : Leadership
Episode 188: SEL and PBL with Jorge Valenzuela

Shifting Our Schools - Education : Technology : Leadership

Play Episode Listen Later Nov 29, 2021 17:21


Links to follow up with Jorge Valenzuela https://www.lifelonglearningdefined.com/  https://twitter.com/JorgeDoesPBL https://www.edutopia.org/profile/jorge-valenzuela Tool to help regulate emotions https://www.edutopia.org/article/simple-tool-help-teachers-regulate-their-emotions

It's All Related
Episode 39: Don't Be Hard on Yourself on All the “Shoulds” This Holiday Season

It's All Related

Play Episode Listen Later Nov 29, 2021 40:19


Sonia C. spirit has been really busy. She got up at the crack of dawn and she's a little frazzled. She decided to take two meditation sessions today to reset, and she's glad she did. It worked. Sometimes a powerful form of meditation can also just be a secret power nap, too. Sonia T. doesn't want you to discredit the power nap. Your angels are still working away when you're asleep!     This week's theme is about: Not Making Things Perfect During the Holidays   With the holiday season coming up, Sonia C. can feel the tension in the air. There's a lot of transitions and travelling happening for people all around the world and she can feel things amping up. Sonia C. has to remind herself to stay grounded so that she can be fully immersed and appreciative of the thankful/gratefulness experience. Don't get derailed by the intense energy that's going on around you.    Sonia T. understands what Sonia C. means. There's so much pressure around everyone to make this holiday season a ‘good' thing. However, the holiday is complicated! Not only are we dealing with less light, we're dealing with different energies as family and friends move into your space. It's hard to focus and this extra air of ‘niceness' can put even more stress on ourselves.    Question of the Week: I am karmically connected with my mom, who has since passed, but I don't think I had a healthy relationship with her. How do we keep aligned with our soul tasks when we are karmically connected with someone?    Tool of the Week: Nurture yourself, love yourself, and love what you have. Also give yourself time outs if you're feeling overwhelmed!   Continue on Your Journey: More Sonia Choquette at www.soniachoquette.com More Sonia Tully at www.soniatully.com Connect with Sabrina at www.sabrinatully.com Join Sonia Choquette's Vibe Tribe Follow Sonia Choquette on Instagram Follow Sonia Tully on Instagram Download Sonia Tully's Intuitive Workbook and Meditation Buy Sonia and Sabrina's Book You Are Amazing Ask your intuitive questions at: itsallrelatedpodcastquestions@gmail.com

DTFF: The Volunteer Firefighter Podcast - Down To Fight Fire
E164 - Medical First Responder Scenarios, from Shortness of Breath calls to Gunshot wounds

DTFF: The Volunteer Firefighter Podcast - Down To Fight Fire

Play Episode Listen Later Nov 29, 2021 83:41


E164 - Medical First Responder Scenarios, from Shortness of Breath calls to Gunshot wounds. This we went over our last two weeks of training. Groups ran through medical scenarios as their First Responder Teams. Each team ran a Medical call and a Trauma call. We discuss the different dynamics of each time and finding the balance when mixing higher level EMS members into the FR role. We went on to chat about the scope of the Medical First Responder in British Columbia and again, how to blend our higher level EMS members in with the FR scope. WHO WE ARE As a group of Rural Volunteer Firefighters, our Fire Department has built our firefighter training from both old and new tactics in the fire service and adapted them to fit the realities of equipment, manpower, and costs around what our community requires. WHAT WE DO We create video, audio and written word content to share these training and tactics methods with our Brothers and Sisters in our extended fire families, and to showcase to those that may be interested in becoming firefighters the fun you can have and the amazing skills and abilities you get to learn, whilst keeping the lives of the people around you safe! WHY WE SHARE Firefighters are problem solvers whose role requires them to be on their best day whilst others are having their worst day, and while we do not claim to be perfect we are willing to put our lives on the line to try. It's during the trying that we continue to develop the mindset, tactics, and training that allow us to be effective, safe and successful where it's needed the most, and by sharing our experiences we hope that it may help other Fire Departments in creating what works for them to help bring everyone home safe. THANK YOU FOR YOUR SUPPORT If you would like to help support us then you can visit us by clicking the link to your favorite social media platform below to Subscribe and be the first to see more of our content! Stay Safe Fire Family and Stay DTFF! JOIN OUR FIRE FAMILY - Facebook - https://www.facebook.com/VFFPodcastDTFF/ - Instagram - https://www.instagram.com/dtffpodcast/?hl=en - YouTube: https://www.youtube.com/channel/UCBnJUapYv-APV_vavv_nTLQ/ - TikTok: https://www.tiktok.com/@downtofightfire - LinedIn: https://www.linkedin.com/in/dtff-the-volunteer-firefighter-podcast-6b8b12199/ WHAT WE HIGHLIGHT IN OUR CONTENT Firefighter Training Firefighter Tactics Firefighter Interviews Firefighter Wellness & Mental Health Leadership Product Reviews Product Discounts CAUSES WE SUPPORT - https://www.StopTheBleed.org/ - Learn how to Stop The Bleed TODAY and get better prepared to save your life and the lives of those around you - HTTP://www.2ndAlarm.org - Firefighter numbers are Down and so 2nd Alarm is ringing the bell to call those brave enough to join us! TOOLS & EQUIPMENT WE LIKE - DISCOUNT CODES - https://ca.motisfirerescue.com/ - Snagger (hose handling) Tool, Wedges, kit pouches and more! MOTIS Discount Code: Use the code DTFF5 to save 5% off your order - https://ignitionusa.us/ - Soft entry tools! SEARAT Discount Code: Use the code DTFF2020 for 20% off your order #DTFFpodcast #DownToFightFire #Firefighting #Volunteer #Firefighter #FireFamily #Firefighters #EMS #Rescue #Fire #Emergency #FireDepartment #FirstResponders #Firedept #FireDepartment #FireHouse #FireRescue #ThinRedLine #FireService #BrotherHood #SisterHood #FireFighterLife #Fireman #VolunteerFirefighter #VolunteerFirefighters #StopTheBleed #StayDTFF

At a Distance
Wava Carpenter on Design as a Tool for Storytelling

At a Distance

Play Episode Listen Later Nov 29, 2021 28:29


Wava Carpenter, the curatorial director of the Design Miami fair, speaks with us about what she's doing to make Design Miami a potent platform for conversation, how the pandemic created an ideological shift in the design industry, and the age-old debate around what constitutes “art” versus “design.”

The Smart Thinking Podcast
Episode 211: Step-By-Step (Reflection & Tool)

The Smart Thinking Podcast

Play Episode Listen Later Nov 28, 2021 19:12


Not certain how you're going to get through it all? Take a listen to this technique to help you negotiate your obligations and frame each day so that you can be "present."  List your process for reflecting on what you need in the moments of your day. Describe how you can proactively negotiate your obligations and objectives. List the mindsets you need for today.  

einfach produktiv - der Podcast rund um Zeitmanagement, Selbstmanagement und eine hohe Team-Produktivität

Es gibt da draußen ganz viele Leute, die genau wissen, wie „es“ geht. Sie wollen dir erklären, was du jetzt zu tun hast, um abzunehmen, um erfolgreich zu sein, um ein besseres Zeitmanagement zu haben oder um eine Schippe drauflegen zu können. Auf der anderen Seite gibt es aber auch das Publikum dafür, denn alle wollen wissen, wie „es“ geht. Sind wir ganz ehrlich, dann sind wir doch alle immer noch auf der Suche nach dem einen ultimativen Rezept, nach dem einen ultimativen Tool, nach der einen ultimativen Checkliste, die uns ganz genau sagt, was wir tun müssen, damit „es“ besser wird und wir erfolgreicher sind. Ich nehme mich selbst da überhaupt nicht heraus. Natürlich sage ich dir auch häufig, was du tun solltest oder zumindest was meine Empfehlung ist. Dennoch betone ich ja nicht selten: „Gut ist, was für dich funktioniert.“ Es gibt selten ein Rezept, das für alle passt. Solche Erfolgsrezepte sind nämlich zu kurz gedacht und spiegeln dir auch ein falsches Bild vor. In dieser Folge erfährst du: welche Verzerrungen dafür sorgen, dass du ein falsches Bild bekommst, was es mit dem „Erfolg über Nacht“ auf sich hat, wie meine Sicht auf das Ganze ist, und was das alles mit Störchen, Kühen und Büffeln zu tun hat. Diese Folge kannst du auch unter https://ivanblatter.com/318 nachlesen. Links: Survivorship Bias Post hoc ergo propter hoc  Du möchtest regelmäßig die besten Tipps und Impulse, die dich zu mehr Freiraum führen und dir neue Freiheiten schaffen? Dann hol dir jetzt meinen Newsletter.

Ryan's Method: Passive Income Podcast
BLACK FRIDAY DEAL: Bowes Publishing (50%+ OFF) - Amazon KDP Puzzle Interior Generator tool

Ryan's Method: Passive Income Podcast

Play Episode Listen Later Nov 27, 2021 2:57


In this episode I talk about Bowes Publishing's 50%+ off Black Friday promotion Bowes Publishing offers a suite of Amazon KDP seller tools, & in this video I highly my favorite promotion: The Megapack + Puzzle Generator PowerPoint add-in BUNDLE! It's a great way of setting yourself apart by offering unique & challenging puzzle interiors, & it support various types of puzzles

Ryan's Method: Passive Income Podcast
BLACK FRIDAY DEAL: Merch Titans Automation (40% OFF) - Print on Demand Upload Automation Tool

Ryan's Method: Passive Income Podcast

Play Episode Listen Later Nov 27, 2021 4:55


In this episode I talk about Merch Titan's 40% off Black Friday promotion Merch Titans offers a suite of useful tools for print on demand sellers, most notably, their upload automation (which I use DAILY!) In this short presentation I talk about exactly how both Mariel & I use it to scale our business & free up countless hours, making manual uploads a thing of the past!

The Kim Monson Show
2021 Advent Season

The Kim Monson Show

Play Episode Listen Later Nov 26, 2021 57:32


Kim invites listeners to tune in to America's Veterans Stories this Sunday at 3pm, MT to hear the story of Vietnam Marine pilot Veteran Bear Owen.  Additional shows featuring other veterans will broadcast on Saturday and Sunday evenings at 10pm.  All shows can be heard on KLZ 560 AM and KLZ 100.7 FM or the KLZ app. Tyrannical overreach and fear have been the two consistent elements of the government's response to the COVID-19/Wuhan-China virus.  Patti Kurgan has written an article, Life of Fear or Life of Peace, stating that now is the time to put yourself in the hands of our Creator, God.  In doing so, peace will fall upon you eliminating the turmoil and anxiety so many people live in today.  Advent is the time of year we prepare for the coming of Jesus Christ. The door to God's house is open and He is waiting for you to enter. Steve Cruice, Three Points Financial co-owner, notes that money can bring joy or can take joy out of your life.  During this weekend of “thanks” he states three ways that money can bring joy:  establish your own financial finish line; give to charitable organizations or people in need and; give with the attitude of gratitude. Guest Father John Lager, Capuchin Franciscan and National Chaplain of FOCUS, Fellowship of Catholic University Students, joins Kim and Patti to share thoughts on the Advent season.  It is a time to prepare for the coming of our Lord and also a time to look forward to the second coming of Christ.  With hope, expectations and anticipation we ask the Lord to come into our hearts and our souls.  We need to be in a state of reflective silence and heed the advice of St. Teresa of Calcutta: “We need to find God, and he cannot be found in noise and restlessness.”  Kim references Psalm 46:10: “Be still, and know that I am God.”  Advent is an opportunity to grow closer to God.  One way is to be of service to others.  The conversation moves to the difference between joy and happiness.  Joy is found in the Holy Spirit as He gives us refuge, comfort and strength.  During this Christmas season always keep in mind the image of the Christmas crib in the stable.  Invite your family and friends to reflect on the Lord. Hal Van Hercke, owner of Castlegate Knife and Tool, has a number of gift items for your Christmas shopping list.  Castlegate knives become heirlooms for future generations.  Castlegate has specials for Black Friday, Small Business Saturday and Cyber Monday.  Check them out on their website.  You'll find unique blacksmith cleavers, outdoor knives, kitchen knives sets, and cutlery boards.  You can also visit Castlegate's pop up store in Castle Rock at the Mercantile and the store in Sedalia.

From Numbness to Fulfilment
THE Most Effective Tool to Manage Fear And Choose The Best Course Of Action

From Numbness to Fulfilment

Play Episode Listen Later Nov 26, 2021 24:00


What do you do when you feel fear starting to build up, spreading all over your body and your mind. What do you?  Today I will share with you a very easy 4-steps process to use when you are in the middle of it, that really works. Tried and tested on people from all over the world, it works, and it will work for you too.Let me show you why fear is not what most people think and how to treat it in a way that will go AND you will come out of it with a choice that was taken with you fully aligned with your centre. Tune in and join me to create transformation!Is there something you would like me to talk about? Let's talkWould you like to work with me One to One? Book your Free Discovery Call https://JordanaMeazza.as.me/Free30minCallWant to share this episode? Share this link https://wavve.link/fullyalive/episodesIf you are enjoying this podcast, rate it on this platform or click https://lovethepodcast.com/fullyalive for more options.Please share what you're listening to, take a screenshot of the episode and tag me on Instagram @jordana.meazza or send me an email to jordana@fullyalivepodcast.comBe part of our beautiful communityFully Alive Community on Facebook click HereWebsite https://jordanameazza.com/ Intro + Outro: Express by The Crystal Clover

Bitch Slap  ...The Accelerated Path to Peace!
Interview #47 Coach Carisa Caudill. The secrets of nutrition as a tool for a good life.

Bitch Slap ...The Accelerated Path to Peace!

Play Episode Listen Later Nov 26, 2021 31:10


Carisa's mission: to help you create a healthy lifestyle and build a new relationship with food. A relationship to fuel all the fun, desired and deserved in your life.  Some of my favorite things she shares with us: “The biggest secret, and it's like the hidden secret behind all the diets is…”  WHY you should drink lots of water.  “It's like a nutritional meditation.” “Love your body, period. You're right where you need to be.”Administrative: (See episode transcript below)All things Carisa CaudillKick-Start Mini Audio Course https://fabulous-inventor-840.ck.page/products/47-kickstart-audio-course45 Min Coaching Call https://fabulous-inventor-840.ck.page/products/45-min-check-in-call$697 DNA-Based Nutrition Plan (Kit) https://fabulous-inventor-840.ck.page/products/dna-based-nutrition-planFREE 15 minute Assessment Zoom Call https://calendly.com/soberfitlifecoach-carisa/30minCheck out the Tools For A Good Life Summit here: Virtually and FOR FREE https://bit.ly/ToolsForAGoodLifeSummitStart podcasting!  These are the best mobile mic's for IOS and Android phones.  You can literally take them anywhere on the fly.Get the Shure MV88 mobile mic for IOS,  https://amzn.to/3z2NrIJGet the Shure MV88+ for  mobile mic for Android  https://amzn.to/3ly8SNjGet A Course In Miracles Here! https://amzn.to/3hoE7sAAccess my “Insiders Guide to Finding Peace” here: https://belove.media/peaceSee more resources at https://belove.media/resourcesEmail me: contact@belove.mediaFor social Media:      https://www.instagram.com/mrmischaz/https://www.facebook.com/MischaZvegintzovSubscribe and share to help spread the love for a better world!As an Amazon Associate I earn from qualifying purchases.Transcript: [music]0:00:06.7 Mischa Zvegintzov: Welcome back, everybody to the Tools For A Good Life Summit. Now, I would like to introduce to you Carisa Caudill, a dear friend of mine. Welcome, Carisa.0:00:18.0 Carisa Caudill: Thank you, hi, I'm so excited to be on your show. Thank you.0:00:23.1 MZ: Yes, indeed. So real quick, I'm gonna read your bio for the seven audience, so they can get an idea of who you are. And then we'll go from there, okay?0:00:32.7 CC: Okay.0:00:33.5 MZ: Alright, fantastic. So Carisa, you're a nationally certified nutritional recovery coach, certified testing and designing... I guess certified in testing and designing personalized DNA-based fitness. Which sounds awesome, we were talking about that before we started here, which... So anybody listening, if we happen to touch on that, it's amazing. Diet plans associated with that. You're a personal trainer, trainer, yoga meditation practitioner. You were awarded first and second place in a bikini competition and a bikini competition title in a drug-free natural body building show after losing 50 pounds in 2018 and 2019. I don't know if that flowed right, but suffice it today that you...0:01:27.4 CC: It's a lot in there.0:01:29.0 MZ: There's a lot in there. But that's amazing. Congratulations on that. You have an athletic background, a background since you were 5-years old. You've struggled since your teens with addictive behaviors, emotional eating, weight gain. Approaching, you're approaching seven years into your personal health, wellness and nutritional recovery journey. Your entire life is dedicated to teaching and sharing with others, your unique approaches to help build a new relationship with food, enhance energy, manage weight, curb cravings and bring more awareness around nutritional recovery, recovery habits. Your mission is to help others create a healthy lifestyle and build a new relationship with food to help fuel all the fun, desired and deserved in life. Freaking love that. How amazing is that. So I think what's really cool, maybe we could touch on for a second is like the ability to utilize nutrition. I know you said to manage cravings or things, but also to manage like energy and stress levels and things like that. Maybe talk to that for a minute.0:02:49.3 CC: Yeah, that's a big part of my journey. You know, since I... And I'm transparent about this, and it has, but I... Was in my addiction really deep six years ago. Six math years ago, and I knew nothing about nutrition, like I really was not taking good care of myself. So through my journey, learning how to slowly take care of myself through exercise. And all the other things we're supposed to do that are out there that help us. Nutrition... I realized I was eating food to fill a void for the longest time, for the longest time. I wasn't realizing that hormonal balances were off when I was craving a lot of carbs or a lot of sugar or just wanting to fill up on food.0:04:04.1 CC: And I know I was going lengths of time without eating at all, and I really thought that it was gonna help me lose weight. So bottomline is nutrition is... We have to eat. We have to eat. [chuckle] And so the biggest secret, and it's like the hidden secret behind all the diets is managing sugar levels, and they don't tell us that. And so I've done the cleansing, the starving myself, the, all the diets that are out there, I think I've tried them all. And a lot of them worked for short periods of time, but they were not sustainable. Sustainable with energy or sustainable overall to really help me understand how to connect with my body. So I know I'm kinda talking in code a little bit, but the biggest thing is to manage your sugar level, and that is what I focus on most. That we really...0:05:08.1 CC: It's so important, I can't emphasize enough, how important it is for me to share with people and for us in general to understand what foods are spiking your sugar level. And what foods are causing different cravings, what foods are causing different energy crashes, what foods are causing different... Have an effect on different moods.0:05:34.2 MZ: Yeah.0:05:34.7 CC: You know food moods. So food mood logs are a really big thing I do with my clients. And once I started to interconnect my relationship with food, like what food was doing for me, that's when I... So to speak, nutritional recovery plan really, my journey really started. And so we all know that eating vegetables and eating...0:06:03.7 CC: Lean meats or healthy foods are important, we all know that. It's kind of common sense, but our bodies so often want other things, and I'm just keeping it real. It's like I'm keeping it real. I've been to the point where I was 50 pounds overweight because my eating spiraled. And then I've gone on to the crash diets and the bikini competition was one of them. I went on a crash diet. I got super ripped and I learned... I thought at the time, I was actually eating healthy, and I really thought I was 'cause I lost all this weight and if you look at pictures of me on the stage of that bikini competition, I was ripped, but I can't...0:06:52.9 CC: And I didn't know at the time, so this has been an evolving nutritional journey for me. So I didn't know at the time I was actually doing more harm to my body than good by losing all that weight so fast and not allowing my body to have the healthy fats it needed. I was eating too lean and I pushed my body to adrenal fatigue because it wasn't getting the nutrient, and I was a nutrient deficient. So when we see pictures of people totally in shape, ripped, I'm just gonna be... I have to be honest, it's...0:07:36.4 MZ: Please do.0:07:37.4 CC: It wasn't the healthiest journey at that time. [chuckle]0:07:41.2 MZ: Yeah. No, I love that. I thank you for that. You've made me think of two things. One is, we tell our kids or at least try not to give the kids too much sugar 'cause we see the emotional roller coaster it can put kids on, and I think that still... You just reminded me that still holds true to adulthood. We're not immune to that just 'cause we're older, and that as a matter of fact, now sugars... And this is not to do a discourse on the food industry, but we'll save that for the next summit, but that perhaps unhealthy sugars are hidden all over the place. So there's that and don't answer that yet. And then the other thing is that, if we're going through a hard time, there's foods... How we eat can enhance the stress or temperate or provide calmness, and so sometimes... Well. I'll just say that. Is that a true statement?0:08:58.0 CC: That's a 100% true. And it took me the longest time to really embrace the process of my eating, and I know it kinda... And it was so embarrassing for the longest time because I really struggled. I really struggled with what was healthy, what isn't, eating a bunch of nuts, eating a bunch of fruit, eating... And then somebody's saying or you're hearing that nuts make you fat or... You're getting all these mixed messages out there of what's right, what's wrong, what to do, what not to do, and then your body's here craving something else. So there is a way to get to a point where you intuitively... There is intuitive eating, where you do intuitively know what works for you and what doesn't work for you, but it takes work. You've got to actually write it down, and that's what I do with my clients. We actually have a food mood log. What foods make you feel this way? What foods spike up?0:10:12.2 CC: And then your sleep. That's something that is really, really big, the sleep hygiene, when we eat late at night and we are spiking that sugar level at night, that cortisol level. It's actually linked to the melatonin, the melatonin hormone. So it really does affect our sleep, and there's a whole cortisol, a little cycle where your cortisol should be really low at night, and then you should wake up hungry. So if you're not hungry when you wake up, that's kind of like a little signal to where you need to look at it 'cause you're now starting the day for a potentially triggering day to emotionally eat or grab foods that are gonna be not in your best interest. So there's a lot to say on that. [laughter]0:11:15.0 MZ: I love that. I love that. Yeah, thank you for that. I think too, one of the reasons I brought you on to the show, or not the show, the summit, and to speak to me and our audience right now, is that I loved the balanced perspective that you bring. It's so easy to find people that are like, "Work hard, push through, get ripped. Bam, bam, bam." And for some people, that might be the solution, but the reality is, as you said earlier, that might just be heightening the... Might not be a proper way of applying the tool of nutrition to having a good life, to stick with the summit theme. It might be heightening your anxiety versus calming your anxiety. So that was what excited me about having you on here is that it's like, "Hey, let's bring someone on who can talk pragmatically," if that's the right word, or...0:12:18.3 MZ: About nutrition. So I think on that note, we get to the question.0:12:22.5 CC: Okay.0:12:23.5 MZ: Yes, you ready?0:12:24.7 CC: Hopefully, I have good answers for you. [laughter]0:12:26.0 MZ: I know... You better. Oh, I love the little tip about sleep already. I think the way you described it versus don't eat before you go to bed, the way you described it is, oh okay, that makes sense. I see, right? I don't know...0:12:41.0 CC: Well, if I'm gonna eat the popcorn at night or if I'm gonna... Of course, I always work on the next best option. If I'm gonna make a smoothie of some sort, I try to do it as low glycemic as possible because of my awareness around it, and what it's gonna do and set me up... For not failure, but it's gonna be more challenging when I wake up. So at least my awareness around it helps my decision making. And I'm not so hard on my body, and it makes me want to choose something that's actually gonna be more beneficial. But if you don't know what those options are and you don't know what's going on with your body and how food actually affects your body, then you don't know. You don't know if you don't know. [laughter] 'Cause the longest time, I didn't know.0:13:31.3 MZ: Alright, let's get to it. So, I'm gonna lay out a scenario and then I'm gonna ask you a question. So, the scenario is this, if we think of life as a three-legged stool of relationships, finance and health, and if we think of someone who is successful or was successful... Successful or was successful, and then they have two or three of those legs fall out from under them, that's when stuff can get gnarly. Sometimes it's easy if, "Ah, there's a little relationship chaos, but mentally, I'm okay." But if there's relationship chaos and then financial chaos or... And then you have a health ailment or... For me, it was my parents were dying and I was getting divorced, more failed relationships, and I was... My... That success, pull myself up from my bootstraps, apply more success to it, work harder through it, was no longer sufficing, right? I needed new tools. And for me, by the grace of God, I was open-minded. So, my question to you is, thinking of nutrition, what are the exact next steps you would offer a man or a woman who's coming out of that tumultuous time... What are the exact next steps you would offer this person, so they know they are headed in the new right direction, that they will have positive momentum towards getting their life back on track? How can they use nutrition as a tool to facilitate that?0:15:14.5 CC: Oh man, and I've been there. I have been there more than a few times in those circumstances, and I didn't have the tools that I do now. So I'm really excited to speak on that, so thank you. I love your question. Man or woman, doesn't matter. First and foremost is to know that you have to take care of yourself, like the airplane going down analogy, if you don't put the oxygen mask on you first, you're not gonna have strength, you're not gonna be able to save anybody else, and that's actually a mindset that I have every morning. I'm still cleaning up some wreckage of my past, so to speak...0:16:07.6 MZ: Sure.0:16:07.9 CC: And I'm still in those phases of certain things not transpiring yet. And I know they will, I'm optimistic, I'm open, in my life circumstance with the relationship, the family, like stuff like the finance, all that stuff. It's still not where I would like it to be, and I still have my personal challenges. So, how I use nutrition to help me and what I would best offer, my suggestion and mindset to help anybody else is to make sure, first of all, you're drinking lots of water, lots of water. We have to drink water, and sometimes we put that on the back burner. And as we say that, I'm gonna take a sip. [laughter]0:17:00.7 CC: And I learned to do that. I learned to pause and I learned to take a breath sometimes when needed, but water is so important. It... Water will help push through the circulation and the blood flow that you need, it'll help the whole circulation process so you can actually think clearer. If your brain is foggy and you're over-stressed and you've got all these things going on and you're dehydrated, you're lethargic, you're not gonna able to think clear and have any rations. So first and foremost, you need to drink water. Me, I drink a gallon a day, that's my goal. It's a good goal. It's always worked for me and because I like to drink, but that's in the hydration actually allows you deeper meaning, to absorb nutrients. You will actually be able to absorb more nutrients when you're eating healthy foods versus it getting stuck in the body or just being flushed out too fast so that there's an equation there, but... And I work a little bit closer, but water hydration, hydration, hydration, I can't tell you enough. Stay away from... And lower the caffeine. Lower the caffeine because a lot...0:18:22.1 MZ: Sorry, sorry everybody. [laughter]0:18:24.0 CC: Lower the caffeine and it... And I'll tell you, when I was doing those bikini competitions and the fitness getting all crazy, 'cause I had just gotten sober and I was trying so hard to get my new life back and all this stuff, my revenge body, so to speak...[laughter]0:18:41.2 CC: Yes I wanted it. I wanted the revenge body.0:18:45.8 MZ: That's all good.0:18:46.9 CC: Yeah, but I was drinking a pot of coffee at a time.0:18:51.3 MZ: Oh my God.0:18:52.0 CC: No joke.0:18:52.0 MZ: Which is brutal on the emotions, right, and your physiology, I guess.0:18:57.4 CC: All of it, all of it. And so I was in trouble. So anyways, water and... Go ahead.0:19:08.5 MZ: So any tips or tricks to help somebody drink more water, right. 'Cause I think a lot of people go, "Okay, I'll drink more water," but as you said, you have built the habit.0:19:20.3 CC: No, water workouts. I actually have a course and there's a little section on water workouts.0:19:24.4 MZ: Okay.0:19:26.1 CC: A little tip on that is... So I just drink. My goal is to drink four of these a day. So I drink two by two, from the minute I wake up, I drink two by two, and then two by the time I go to bed. I just break it down, and I keep it with me at all times. And I remind my... And I breathe, of course, and I like to take a deep breath and actually visualize the water flushing through my body and getting my circulation going and pushing out the toxins. I really love to visualize that because it just... It's an inter-connection. It's kind of like the ocean and the waves. I like to just feel... And it's a sense of calm, and it's an esteemable act that I'm doing for myself, so it really helps me with esteem. And knowing that if I get a phone call, that's either good or bad, if it's a good phone call, I'm able to show up, if I'm mentally clear. If it's a stressful phone call, which we get them, or emails you didn't the bill or whatever it is, I feel like, if I'm on top of my water, it allows me to just have this sense of calm inside where I can just show up for a situation better. My water and me, 'cause I'm thirsty, I'm a recovering alcoholic, I'm in sobriety, and I had no problem drinking then...[laughter]0:21:02.6 CC: It's like the drinking...0:21:03.4 MZ: I hear that.0:21:06.2 CC: So, the drinking the water, I can't emphasize enough. So...0:21:09.0 MZ: Fantastic.0:21:10.0 CC: That's the number one.0:21:10.8 MZ: Okay, fantastic. So good, thank you.0:21:13.2 CC: Number one, and number two is to be mindful of what you're eating. Be mindful, because we put ourselves... It's so crazy, and I have to go back to this, and I share this with a lot of moms I work with, that for the longest time, we used to... We... Ever since we were moms, we would pack our kids all the snacks and all the meals and all the things, and how many times as a mom was I out and about where I was like, "Oh shit", constantly feeling like, "Where's my food?" I forgot to pack me, I forgot me. So I'm either eating their snacks, which at the time they weren't that healthy, they're snacks, and I didn't know better then, or I'm just quickly eating out.0:22:03.7 CC: So, one thing I've done for myself and it's... And my purse is literally a backpack, it's half insulated, so it can hold in a little... A little ice pack thing, and then I keep food with me at all times. And then the other little section of the backpack is where I keep my wallet, my stuff. And so I literally, I have a backpack. And that's something I do for myself every day. I have food on hand, and I make sure I'm never in a situation where I don't have something prepared for myself. And if I'm out and about, and if I'm running short or if I didn't have time to... Which making that time is the best act of self-love I do for myself today, is making that time to make sure I have my smoothie in there, my snacks in there, whatever it is. I set myself up for success when in the food arena.0:23:01.3 CC: I never... That is my first and foremost. And if I'm out and about, I already know that I'm gonna go to a deli, either it's Sprouts, Whole Foods or... And I know what my go-tos are rather than... What I was programmed to do for the longest time is the drive-through or... So I know what my next best option is. 'Cause when I get in those moments of panic of... And I don't know I'm hangry until I'm totally my... That's the thing, when your sugar level drops so low, where you're in an oh shit mode and you know you're hungry... Know you're angry when you're in that drop level, that's when your cortisol levels spike, and that's when everything's out of whack. I have gone on that hamster wheel so many times, long enough to know that I won't do that to myself anymore.0:24:00.1 MZ: You know what I love about that and you just reminded me and how these days, I guess for the awareness that I have or that hangry, I know that hangry, that was a heavy thing for me back in the day, is now, if I'm going into a... If a circumstance with the boy's mom comes up or something, or perhaps with one of my kids or whoever, maybe... It's like, you know what... And I haven't eaten, it's like, "Hey, can I eat and then we can come back to this?" Prioritize that food that nourish, to bring down, right?0:24:38.1 CC: And I don't even ask anymore. I just eat when I need to. I'll be like, "Oh, I'm gonna have something to eat." And I offer and I like to have a little extra something 'cause I like to offer people. Because, I don't know, eating was always like this really awkward thing. You know, when you're eating in your car and someone's looking and you're... I don't know. For me, I was like, "Oh God". I have this weird thing around... But now I'm just... I'm okay with it, I need it. And you need it too.0:25:08.1 MZ: Yes. [laughter]0:25:09.7 CC: Here you go.0:25:11.8 MZ: Love that. Here, have a bite then let's talk.0:25:17.2 CC: Yeah.0:25:18.0 MZ: Dawn my ex wife, I think, you know Dawn, or the boys mom whatever. We're dear friends, but she was like, she started packing food for me 'cause I would get that hangry and she'd be like, "Eat." [laughter] So, I love that.0:25:34.0 CC: So those are my two, I wanted to have three in there, but two... Oh, and I guess number three would be to make sure you get no less than six hours of sleep. No less. And it's gonna be a little different for everybody, but that six to eight hours of sleep is... Even our cell phones, they die, we have to charge our cell phones. We are not... The expectation of myself to keep going and keep going and keep going, and it's not real, it's not fair, so my water, my food, and my sleep are crucial. And sometimes that looks like taking a 20-minute nap. Sometimes I'll pull over, 'cause if I'm feeling... I'm just so in tune now to where if I'm feeling like my energy level is... I like to keep it between my heart and my gut. My throat and my gut. If it's too high, careful, 'cause you're gonna come down and you're gonna feel a little you know... But if I'm too low, it's hard to get back up. It's hard. So I will literally pull over sometimes and just shut everything down, shut the phone down and I'll close my eyes for 10 minutes. Of course, you find a safe spot to do so.0:26:55.0 MZ: Yeah. Of course.0:26:55.8 CC: But I always pull in, I pull out my backpack and make sure I have water, I take... It's like a nutritional meditation. A lot of people meditate different ways. Moving meditation with extras, but that's my way of meditatively bringing it in. And what does your body need right now? If it's sleep, give it to her. [chuckle] And then I know... I used to think all this self-care stuff was selfish, but honestly, it's the best gift I can give to anybody I care about; my clients, my family, my kids. And yeah, me too, but all these things I wanna do, if I'm not doing these things, how the heck am I gonna show up for anybody else? So I just know that the people around me are gonna... I don't know, you kinda train people how to treat you. And it's just been a thing I've had to do for myself that it is who I am, I'm not afraid to eat, I have no shame in eating anymore, and that was a lot of work. 'Cause I was in the overweight. I've been in relationships where they monitored my weight or they made comments on my weight, and actually that made me revert into emotional eating even more. [chuckle] I do this for me, and I'm okay with it. That's the best advice I can say, is to take care of yourself enough so you can actually show up for all those situations the way you want to.0:28:37.6 MZ: Carisa, that was freaking amazing. Thank you so much. I think that that's a great place to end. Everybody listening and watching with us, if this interview with Carisa was fantastic, and you want to get even more content from Carisa, upgrade to the all-access pass for that bonus interview, 'cause we're gonna talk about more amazingness. Any final thoughts to share that we did not get a chance to cover?0:29:16.7 CC: I would just say, enjoy the journey. Love your body, period. You're right where you need to be. Sometimes those things you wanna do for yourself seem far-fetched, as far as in the health arena, but they're very possible, and I love just sharing all the ways that you can get there through nutrition and how that's really the base of it. So, that's it.0:29:46.5 MZ: Beautiful. Everybody, you can find Carisa at... She's got a Facebook group, an awesome Facebook group, she's gonna vet you just so you know, but it's called "Sober Sundays." So go to Facebook, search the Sober Sundays Facebook group, and she might graciously let you in. You can find Carisa at coachcarisa.com, and soberfitlife.com. Am I saying those... Did I get those right?0:30:15.6 CC: Soberfitlifecoach.com, that's that. And then from there, I have an Instagram link where you can follow me on Instagram or you can send me an email and you can ask any questions and I will get back to you, I answer all my emails. My website has a platform where you can just find different avenues to reach out to me.0:30:37.6 MZ: Fantastic. And quick in the... If you upgrade to the VIP all access pass, which the buttons either there, there or there, I'm not sure which yet, but Carisa graciously... She has a DNA, what do you call it? It's this DNA package where you'll get the DNA sequence and then build a best health program for them. Right?0:31:09.2 CC: Right.0:31:09.4 MZ: It's got four sessions. Normal price. Well, she's gonna heavily discount it, it's gonna include the DNA piece, so she'll help cover that for you.0:31:24.1 CC: And I think I'm gonna have to limit it to the first 10 people. Because it's a lot of time invested, it's a lot of time vested. We do a DNA, I register a kit with you as your coach, and we get a DNA swab and...0:31:42.7 MZ: What I'm gonna do... Oh, go ahead. Go. Finish, finish.0:31:45.8 CC: It helps us together, me and the client, whoever it is I'm working with, he or she, customize a nutrition plan, fitness plan and lifestyle plan, based on what works best for your body, how you metabolize carbs, how you metabolize certain fats, your exercise response system, everything. [chuckle]0:32:15.7 MZ: I might be the first of 10. Sounds amazing. So generous that you're offering it. So upgrade VIP all access pass. You can get unlimited access to all of these interviews, plus all the bonus interviews. Carisa, I'm gonna hit stop. Thank you so much and we'll see you in a minute for round two.[music]

Tour Stories
The Check-In with Ken Andrews

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Play Episode Listen Later Nov 26, 2021 40:47


Ken Andrews is a singer, guitarist, songwriter, producer and founding member of Failure.   In this episode Joe and Ken discuss the poison legacy of the Trump administration and the stress that comes with a politicized public health system.  Ken explains the major label debacle that is responsible for Failure's 1997 break up and why the band is a better a functioning unit in the reboot phase.  We hear a couple tunes from Failures forthcoming record Wild Type Droid (out December 3 2021)  and Ken shares how improvisation was influential in the recording process. Music by Failure and Joe Plummerhttps://failureband.com/Visit https://www.izotope.com/ and use code FRET10 to get 10% off all softwareVisit https://wundergroundcoffee.com/ and use code doctorwunder to get 10% your purchase

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Play Episode Listen Later Nov 26, 2021 20:50


In today's episode, Erica discusses opinions and how to handle the opinions of others during the holiday season.  She also talks about how we are all on our own paths and how hard times and challenges can promote the best growth in this lifetime.  Download The Golden Key audio or e-book at GoldenKey.Gift with the Code: POSITIVEHEAD Care to play a game with the youniverse? positivehead.com/youniverse Text Brandon to receive regular golden nuggets of wisdom at 310.564.0750

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Play Episode Listen Later Nov 25, 2021 40:21


In this episode, we'll explore the power of writing as a healing tool. I'm joined by a member of our MS community, I Go From Bad To Verse author Donna S. Rubin. In this episode, Donna generously & vulnerably shares some of her powerful poetry that she's written over the course of many years. She will share how writing has helped her through challenging times in her life as someone living with MS and other health challenges, and also share how therapeutic it can be to revisit our writing over time. Donna will even share a few new pieces with us that are hot off the press!

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Adele Spraggon, creator of the 4-step Repatterning Technique joined me on this episode to discuss the power of patterns and how adjusting these patterns can dramatically change our lives.  Using this repatterning technique Adele helps clients successfully overcome life's biggest challenges and find success.  She even gave a demonstration on how this works in this podcast! Remember to Subscribe

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Play Episode Listen Later Nov 24, 2021 26:25


In this episode of the Indiana Pioneer Agronomy podcast, hosts Brian Shrader, Ben Jacob and Carl Joern discuss the Pioneer® Yield Pyramid™. Joining the group is Dr. Mary Gumz, Pioneer Agronomy Manager. The Pioneer® Yield Pyramid™ decision tool is a data-driven tool designed to bring even more value to farmers. By identifying where a grower is currently with crop yields and then prioritizing certain management decisions and practices, this tool can help increase yield potential in specific areas.

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Sales Secrets From The Top 1%

Play Episode Listen Later Nov 24, 2021 1:32


SUBSCRIBE TO SALES SECRETS PODCASTITUNES ► https://itunes.apple.com/us/podcast/s...​SPOTIFY ► https://open.spotify.com/show/1BKYsQo...​YOUTUBE ► https://www.youtube.com/channel/UCVUh...​THIS EPISODE IS BROUGHT TO YOU BY SEAMLESS.AI - THE WORLD'S BEST SALES LEADSWEBSITE ► https://www.seamless.ai/LINKEDIN ► https://www.linkedin.com/company/seamlessai/JOIN FOR FREE TODAY ► https://login.seamless.ai/invite/podcastBrandon Bornancin is a serial salesperson, entrepreneur and founder of Seamless.AI. Twice a week, Brandon interviews the world's top sales experts like Jill Konrath, Aaron Ross, John Barrows, Trish Bertuzzi, Mark Hunter, Anthony Iannarino and many more -- to uncover actionable strategies, playbooks, tips and insights you can use to generate more revenue and close more business. If you want to learn the most powerful sales secrets from the top sales experts in the world, Sales Secrets From The Top 1% is the place to find them.SALES SECRET FROM THE TOP 1%WEBSITE ► https://www.secretsalesbook.com/LINKEDIN ► https://www.linkedin.com/company/sales-secret-book/ABOUT BRANDONBrandon Bornancin is a serial salesperson (over $100M in sales deals), multi-million dollar sales tech entrepreneur, motivational sales speaker, international sales DJ (DJ NoQ5) and sales author who is obsessed with helping you maximize your sales success.Mr. Bornancin is currently the CEO & Founder at Seamless.ai delivering the world's best sales leads. Over 10,000+ companies use Seamless.ai to generate millions in sales at companies like Google, Amazon, Facebook, Slack, Dell, Oracle & many others.Mr. Bornancin is also the author of "Sales Secrets From The Top 1%" where the world's best sales experts share their secrets to sales success and author of “The Ultimate Guide To Overcoming Sales Objections.”FOLLOW BRANDONLINKEDIN ► https://www.linkedin.com/in/brandonbornancin/INSTAGRAM ► https://www.instagram.com/brandonbornancinofficial/FACEBOOK ► https://www.facebook.com/SeamlessAITWITTER ► https://twitter.com/BBornancin

Politics Done Right
Allison Gaines, founder of #WEOC. GOP is a cult. Biden used oil companies as a tool. Justice.

Politics Done Right

Play Episode Listen Later Nov 24, 2021 57:33


Allison Gaines, founder of #WEOC discusses POC writing, authors, and more. Biden used oil prices as a green energy tool. Is the GOP a cult? A wake-up call. Allison Gaines is the co-founder of Writers and Editors of Color (#WEOC). She discusses writing, the reason for the organization, and more. Joe Biden did something very smart today. He used the profiteering of the oil industry corporated thuggish profiteering to promote green energy. Norm Ornstein is telling everyone who would listen. The Republican Party is not a political party. The GOP is a cult and displays all the behavior cults exhibit. A black mainstream reporter reveals the unfortunate truth about our criminal justice system on his This Week. If Kyle Rittenhouse was black it is a near certainty he would have been convicted. It was refreshing to have a mainstream reporter get real. --- If you like what we do please do the following! Most Independent Media outlets continue to struggle to raise the funds they need to operate much like the smaller outlets like Politics Done Right SUBSCRIBE to our YouTube Channel here. LIKE our Facebook Page here. Share our blogs, podcasts, and videos. Get our books here. Become a YouTube PDR Posse Member here. Become a Politics Done Right Subscriber via Patreon here. Become a Politics Done Right Subscriber via Facebook here. Consider providing a contribution here. Please consider supporting our GoFundMe equipment fund here. --- Send in a voice message: https://anchor.fm/politicsdoneright/message Support this podcast: https://anchor.fm/politicsdoneright/support

In The Loop
Jim Irsay COOL or TOOL?

In The Loop

Play Episode Listen Later Nov 23, 2021 15:33


David Culley's inability to make a decision was a problem when he was a youngster, Jim Irsay COOL or TOOL and when first impressions get proven wrong in a good way. See omnystudio.com/listener for privacy information.

Decades of Strength
The most underutilized tool in wellness: Biofeedback

Decades of Strength

Play Episode Listen Later Nov 23, 2021 42:58


Today we are talking about BIOFEEDBACK! Yes, the most underutilized of all the tracking tools...it is ever-present, always-free and has the power to give us just as much (if not more) insight into what our body needs than any wearable device. Listen in as we talk about the best way to assess it and how we still sometimes like to weave tools like the Oura ring or Apple watch into the tapestry of our holistic wellness. Thanks for joining us! --- Send in a voice message: https://anchor.fm/decadesofstrength/message

I Don't Need an Acting Class
The Idea as a Tool

I Don't Need an Acting Class

Play Episode Listen Later Nov 23, 2021 14:12


We have so many tools and techniques as actors that we can easily forget what the missing link is. Or what might help us when we find ourselves stuck. So it's helpful to step back and ask ourselves: what are the things that I know? What are the acting tools that I have? One of those tools that is often forgotten is the idea. The idea of the play/film, or looking at our character *as an idea*. Often it can be the element that frees us up and helps us make strong choices. Brought to you by weaudition.com and anchor.fm I Don't an Acting Class- the book is out now! Order at idontneedanactingclass.com --- Support this podcast: https://anchor.fm/actingclass/support

Navigating the Customer Experience
151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss

Navigating the Customer Experience

Play Episode Listen Later Nov 23, 2021 27:09


Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines, including customer experience, marketing, social media and customer service. He held leadership positions at McDonald's, Discover and Humana.   Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share, which was released in September 2021. And he's also the author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the “Experience This!” show podcast and “The Experience Maker Show.”   He earned a B.A. in Psychology and Communications from the University of Pennsylvania, and an M.B.A. in Marketing from the Kellogg School of Management at Northwestern University.   Questions   Could you share a little bit about your journey? How it is that you got to where you are today? Could you share with our listeners, Dan, a little bit about this book, maybe share with us maybe three to four pillars that the book is built on? And why a company would need a tool like this to enhance our customer experience? Could you maybe give us one or two examples of maybe companies that you know, that have demonstrated an immersive experience? You mentioned that word of mouth is the best type of advertising for any business. How can we get our customers to the point where they want to share their experiences with us and it's not just a mere experience? Have you found that customers expectations have changed somewhat, since the pandemic? Do you find that they're more sensitive to customer experiences, their expectations are higher? What has your experience been as a customer experience specialist in this area? In this whole digital transformation space that companies are going through, how do you think we can re humanize the customer experience, even though we're using digital to support that whole transition and make things easier for customers? Can you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? Can you also share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read a very long time ago, or even one that you read recently, but it still had a great impact on you. Can you also share with us what's the one thing that's going on in your life right now, something that you're really excited about? It could be something you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote; it kind of helps to keep you on track or get you refocus if for any reason you got derailed.   Highlights   Dan's Journey   Dan shared that he started out in a marketing role right after college, even though he had never taken a marketing class; he was a psychology and communications, undergraduate major. And he realized once he gets into marketing, that's basically what marketing is, it's psychology plus communication. So, it turned out to work out pretty well. And he held that job for about four years, he really liked it. But he ended up going to business school, where he really formalized the marketing learning. And he learned that everything he had been doing had names and frameworks and all that sort of thing.   And then he spent another 15 - 16 years in corporate America, in financial services, healthcare, and eventually McDonald's, learning all sorts of marketing channels, but also evolving into customer experience, and really falling in love with CX and its power to impact the bottom line, to obviously make customers happier. And so, the book is really a summary of everything that he's learned, put into a simple framework that allows companies to create remarkable experiences for their customers without spending a lot of money.   “The Experience Maker, How to Create Remarkable Experiences That Your Customers Can't Wait to Share” - The Pillars That The Book is Built On   Me: Amazing. So the book is really, really an awesome tool. So, for those of our listeners that are not familiar with Dan's book, it's The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share. So, could you share with our listeners, Dan, a little bit about this book, maybe share with us maybe three to four pillars that the book is built on? And why a company would need a tool like this to enhance our customer experience?   Dan shared that he's a believer as a marketer, that the single best way to do marketing today is to get our customers to do it for us. And it's called word of mouth marketing; it's usually been considered the holy grail for marketers, and something that's been on attainable until now.   And really, what we're finding is that the companies that create great experiences don't have to work so hard at marketing, because their customers are doing it for them, they're sharing these experiences, because people like sharing positivity. We know that people share both negative experiences and positive experiences, but what they don't share is an average experience. Nobody ever has said; “Let me tell you about the perfectly ordinary restaurant I went to last night.” That's not something we care to share. But man, we will talk about it if it was amazing, and we will talk about it if it was terrible.   And so, the idea of the book is to teach companies, how do you create those amazing experiences and how do you create them in such a way that customers can't help themselves, they reach into their pocket and grab their phone and take a picture and share it and say nice things about you.   So, the framework that he introduced is called WISER. And it's so that you become wiser than the competition when it comes to customer experience. The first four letters wise stand for Witty, Immersive, Shareable, and Extraordinary, which are four different elements that help to create the kinds of experiences that are remarkable or worthy of remark, worthy of talking about.   Now you can use one of them, or you can use more than one of them. And the more that you stack them, the more powerful they are. But even just using one is going to start to change how your customers perceive the experience with you.   The R in WISER then becomes about being Responsive. And when people are talking about us, especially on social media, we've got to be part of that conversation. After all, if somebody gives us a compliment, we ignore them in real life, that's pretty rude. They don't think really highly of us and yet brands do that all the time in social media, where customers are complimenting them, but the brand is nowhere to be found.   Me: So, one of the things I really liked about the section on Witty, so you kind of explained that a little bit for us, you indicated that it wasn't so much about being humorous, because not many brands can carry off humour, depending on what their brand, reputation or image is. But more so, being very clever and creative in the messaging that you put across. And there was one that really caught my eye in the book when I was reading; the gas station one where it said customer service is priceless and I thought that was really cool. Because at a gas station, typically, rates are not necessarily the best. So, that kind of caught my eye like if I did see two gas stations, as you suggested in the book and said customer service is priceless, I probably would go to the one that said that versus the one that didn't have anything that would have caught my eye. That was really cool.   Dan shared that one of the ideas there is that competing on price is a loser's game, and all you got to do is talk to that gas station owner because he's got his competitor right across the street selling a very similar product for the exact same price. So, competing on price isn't going to work for him. Now competing on product is also difficult because they're both selling gas and inside their stores, they're both selling basically the same convenience items. So, what's left is customer experience and if this particular gas station can differentiate based on the service that you're going to get, that is a reason to choose one over the other one across the street.   Example of Companies that Have Demonstrated an Immersive Experience   Me: So, the next part of your book talks about delivering an experience that is immersive. Could you maybe give us one or two examples of maybe companies that you know, that have demonstrated an immersive experience?   Dan shared that immersive is really about the continuity of the experience and creating something that is consistent and fluid in the customer's eyes. And that's difficult as companies get bigger because they tend to have silos and everyone in each silo is responsible for one part of the experience, but nobody's responsible for connecting those experiences together.   So the poor customer ends up with this very choppy experience moving from part to part in your company. So, one of the examples that he shared in the book is about a company called Imperfect Produce. And they're a company that takes strangely shaped and sized fruit and vegetables that don't meet the cosmetic standards of a grocery store. And they box them into a subscription service that you can get a box every week at your doorstep.   And what they do is play on this idea that their fruits and vegetables sometimes look funny, they're sometimes too big or too small, or they're dented, or they're just shaped weirdly. And so, they actually lean into that and they have these characters that appear throughout the experience that are these vegetables and they have googly eyes.   And you see these characters in their marketing, on the box, really throughout the experience. The other thing that they really lean into is this idea that by buying their fruits and vegetables, which otherwise would have gone into the landfill, you're doing a good thing, you're saving waste from going to the landfill, you're saving water and CO2 because of the farmers not having to replant so often and they track this on the website.   So, every time he goes in to pick his fruits and vegetables, he's reminded of how much he has saved from the landfill and he noticed the other day he just crossed 1200 pounds of produce that he's gotten since he's been a customer. And these are the kinds of things that keep people coming back for more because of the immersive nature of them; he's much more tied into this brand than he would have been if they weren't immersive.   Me: It's almost like you feel like you're a part of their journey in whatever they're doing and because of that, it's much more difficult for you to walk away from them. And now it becomes a real relationship, because there's value being given on both ends of the spectrum.   How to Get Customers to Share Their Experiences With Us   Me: Now, you also mentioned that your experiences must be shareable. And I remember you used this word in the book, where you said customers have like a “Meh” experience, which is, I guess, just a mediocre one. I guess if we were to compare it to NPS, it would be like persons who scored seven and eight, because they're not really wowed, but they're not disappointed either, so they're kind of in the middle. So, what I really wanted to ask was, we have customers who we want to share our experiences and you mentioned that word of mouth is the best type of advertising for any business. “How can we get our customers to the point where they want to share their experiences with us and it's not just a “Meh” experience?”   Dan shared that the best example that he thinks really epitomizes this is the story that he tells in the book of taking his son for his birthday to a restaurant called Fleming Steakhouse.   And they walk into the restaurant, he had already told them ahead of time that it was his son's birthday, and the Maître d' hands him a birthday card that is signed by the staff. And he was pretty impressed with that, he had not seen that before.   And they're sitting in eating our dinner and the discussion turns to and this may just happen in families where dad is a customer experience guy. But the discussion turns to his daughter actually brought up and said, “Hey, if they brought us a birthday card, I'll bet they're going to do something pretty special at the end of the meal.”   In the US, you often get a slice of cake and a candle when it's your birthday, and it's a very nice gesture, it's just that every restaurant does it, so it doesn't necessarily stand out.   And sure enough, Fleming's did not disappoint, they came out with a box of handmade chocolates that was sitting on a plate, where Happy Birthday was spelled out in cocoa powder. And instead of a candle, they had a sparkler and the sparkler is so much cooler than a candle.   Now, there are four people at the table and without being told to and without coordinating, everybody immediately grabbed for their phones. And they took a picture of this dessert.   And the parent shared it to Facebook, and the kids shared it to Snapchat or Instagram, and just like that, Fleming's had four different shares of an experience at their restaurant, all because they decided that a slice of cake and a candle while a nice gesture, is just not going to stand out enough for people to want to share it.   Now, he'll bet that box of chocolates and the sparkler doesn't cost them much more, it might even be around the same price. But the idea is that it's so completely different and it stands out in such a way that people can't help themselves, they want to take a picture of it.   And so, he uses that as a metaphor for companies to think about, “Where do you have a candle that you could turn into a sparkler?” Because that's the difference, that's what makes it shareable.   Me: That's amazing. That was really out of the box thinking that that restaurant did for your son. And you're right; every restaurant does just give a cake and a candle so if you're doing something different then I guess that's where the extraordinary in your wise acronym comes in because that experience was definitely extra ordinary, it was definitely out of the ordinary.   Dan stated that extraordinary just means a little bit better than ordinary, it doesn't have to be a private firework show and a Beyonce' concert, that's extraordinary too.   But nobody has that kind of budget to do. And so, it's just about figuring out somewhere in your journey, where let's say you're doing something the same way that your competitors do it, that's a pretty good bet that that's an average experience, because your competitors are not delivering extraordinary experiences most of the time. So if you're doing it like everybody else is doing it, do it differently. And that's a great way to go from ordinary to extraordinary, make it stand out by being a little bit different and that is another element that causes people to want to talk about it. Since the Pandemic, Do You Find That Customers Are More Sensitive to Customer Experiences?   Me: So Dan, a big part of customer experience now, I know it has definitely changed a lot. I know a lot of customers are paying so much more attention to it now since we're all going through this global pandemic. But have you found that customers expectations have changed somewhat, since the pandemic? Do you find that they're more sensitive to customer experiences, their expectations are higher? What has your experience been as a customer experience specialist in this area?   Dan stated absolutely. He thinks we as customers really took note, especially early on in the pandemic, of which companies were there for us when we really needed them, and which companies weren't.   And the truth is, is that a lot of companies did a very nice job at especially at the beginning of the pandemic, responding, reacting, and innovating. And then other companies really did not a good job of this. And basically checked the box, and didn't particularly do anything different.   So, an example of that is when the pandemic first started, most of us got a lot of emails from companies that were telling us about their enhanced cleaning procedures. And he loved that everybody called them enhanced cleaning procedures, they weren't ever better or improved, or anything other than the word enhanced because somebody started using the word enhance, and then everybody else copied that word.   And they also sent us, at least in the US, they would send us to the CDC website, which is the Center for Disease Control, he's sure other countries have a similar organization. And what he found was that all these emails basically said the same thing, they were totally uncreative, unremarkable.   And then I got an email from his investment broker Charles Schwab and their email didn't say anything about cleaning procedures, or the CDC website. Instead, their email said, “We understand that you must be very nervous about a volatile stock market. And so, we want to make sure that you know all of these tools and benefits that you have available to you that you can use to help you through this difficult time.”   And for him, that was exactly what he needed from his investment firm. He didn't care about their cleaning procedure, that wasn't important to him. But he certainly cared about a volatile stock market. So that's the difference between companies that cared, and that were really trying to deliver what customers needed at this difficult time, versus what everybody else was doing. And so, that is something that customers remember and they've seen lots and lots of customers switch brands during the pandemic, because they realized that the company they were doing business with just wasn't going to be delivering the experience that they wanted.   Re-Humanize The Customer Experience Even Though Using Digital to Support that Whole Transition and Make Things Easier for Customers   Me: Amazing. So, that's definitely some other ways that our customers' expectations have changed. I think also Dan, since the pandemic, I get that digital transformation is super important and it definitely makes life that much easier for the customer and can create that effortless experience for them and seamless experience, especially seeing that you may not want to physically go to the business place. But I get a lot of questions from time to time from companies asking me questions like; “Do you think human beings are going to become obsolete totally in the whole realm of customer experience? And of course, my answer is always no. But in this whole digital transformation space that companies are going through, how do you think we can re humanize the customer experience, even though we're using digital to support that whole transition and make things easier for customers?   Dan shared that he totally agrees with Yanique, humans aren't going anywhere, we're not going to be replaced by robots. And the reality is that customers today crave human interaction and the pandemic actually exacerbated that, especially the time that we were all stuck in our homes for so long, we wanted human interaction. And so, there's a time and a place for both human engagement and technology engagement within the customer journey. There are times where we just want to self serve, and we just want to go online and see our balance or pay a bill or whatever and we don't want anybody to bother us, we just want to do it ourselves. And then there are other times where we really need to talk to someone because we have a problem that we don't think we can solve by ourselves or that might have too many layers to it. And so, we don't, at that point, want to talk to a computer, we want to talk to a person. And he thinks that companies that are getting it right are figuring out when do we deliver self service and when do we deliver human service. But those two things are always going to exist; one is not going to replace another.   App, Website or Tool that Dan Absolutely Can't Live Without in His Business   When asked about online resource that he cannot live without in his business, Dan shared that he would say right now it's actually LinkedIn and the reason for that is just that it is the place where he network, where he share content, where he consume other people's content. And where he meets people that want to do business with him. And he thinks that is the space right now online that he can't do without.   Books That Have Had the Greatest Impact on Dan   When asked about books that have had the biggest impact, Dan shared that one of his favorites is They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing and Today's Digital Consumer by Marcus Sheridan. It's a marketing book and it teaches you how to create content around the questions that your customers ask you, or that your prospects ask you. And so, although it's a marketing book, it actually takes a lot of customer experience themes into it and he thinks it was one of the most valuable books that he has read, and has used in his own business and actually has used with clients as well. Another one that he would pick, he's going to go with one of Jay Baer's books, because he loves him as well. He really loved Utility, but he's going to go with Hug Your Haters: How to Embrace Complaints and Keep Your Customers. And much like his (Dan) first book, being about social media, customer service, this is really a book that tells you to embrace complaints, and to learn from them and to treat them as gifts, because they can help you not only be responsive to customers, and maybe turn them from detractors to advocates, but also to go back to your business and find what's actually wrong and try to fix it for other people. So, Hug Your Haters is another one that definitely changed how he thinks about things.   What Dan is Really Excited About Now!   When asked about something that he's really excited about, Dan stated that you're asking a guy that just spent nine months launching a book; he's now kind of just coming off of that. But he'll say that he's super excited to be back speaking on stages in person. He had two keynotes this week in two different cities, it was so nice to be with people again, yes, everybody's being safe and wearing a mask where appropriate. But there's just something as the speaker to talking to people in real life and seeing their eyes and seeing their reactions and hearing them laugh and clap and what have you that just doesn't happen on Zoom or in digital channels. And so, that's something he's really excited about is the fact that live events are coming back and are back in some places. And he really looks forward to doing a lot more of those in 2022.   Me: That's brilliant, love that. So simple. And pre pandemic, we probably would have taken these very simple things for granted. I'm sure we never would have imagined a time when we were locked up in our homes and everything had to be digital. So now, as you said, we're getting back out there, and we're still being safe. But you really appreciate the very simple things in life that as I would say, we may have taken for granted; we wouldn't have realized how important or how valuable those kinds of experiences are.   Where Can We Find Dan Online   Website - https://dangingiss.com/ LinkedIn – Dan Gingiss Twitter - @dgingiss   Quote or Saying that During Times of Adversity Dan Uses   When asked about a quote or saying that he tends to revert to, Dan shared that this quote, believe it or not comes from a fortune cookie. He got this fortune that he was so excited about and he taped it up on to his camera right behind his laptop screen.   So, since the camera is always facing him, he can always see this. And it says, “Never mind tomorrow. Today is the day.” And he loves that because there are days where we want to procrastinate, or there are days where we just don't have the energy. And he likes reminding himself that today's the day and today is the day that he can move his business forward, he can help a customer out, he can do something nice for somebody, and you never know what tomorrow brings, or even if tomorrow brings and so that's a quote that's definitely stuck with him for a while.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links   The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share by Dan Gingiss Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing and Today's Digital Consumer by Marcus Sheridan Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Made For This with Jennie Allen
The #1 tool in my life that helps me live intentionally.

Made For This with Jennie Allen

Play Episode Listen Later Nov 23, 2021 11:58


The Dream Guide is back. 7 years later and thousands of you have made it part of your yearly rhythms! It's completely free to download so GO NOW! ------> jennieallen.comThanks HelloFresh! Go to HelloFresh.com/madeforthis14 and use code madeforthis14 for up to 14 free meals AND 3 free gifts!

The Balanced Parent Podcast
088: A Simple Tool for Checking In with Yourself with Cher Kretz

The Balanced Parent Podcast

Play Episode Listen Later Nov 23, 2021


I'm guessing you are all busy with the upcoming holidays. And as parents, sometimes the preparations and pressures of this time of year can pull up in a million different directions and away from what truly matters to us. And so for this week, I have a podcast episode to help us do a quick "check in" ourselves to make sure that we are aligned with our goals and intentions. This is super important for the holidays as we interact with people who maybe aren't in our daily lives and our boundaries get a bit challenged (Check out this reel for some quick boundary setting phrases you can memorize, and don't forget about one of my very early episodes on setting boundaries! Finally, if you're in my BalancingU membership the Intentional Holidays Workshop is a great one for this time of year! If you're not in the membership, now's the time to join during my Birthday Sale!) And in this episode, my friend and colleague, Cher Kretz, will join me to help us in this conversation. She is a wife, a mother of 3 girls, and a Family and Kids coach and school counselor. She has counseled kids ages pre-kindergarten to graduation and ran parenting classes for over 15 years. Her podcast, Parenting 2.0 The Focused Mindset, helps families use a solution focused approach to help get through any challenges they face. To get more resources for this topic, make sure to follow Cher on social media, visit her website, and subscribe to her YouTube Channel! Instagram: @cher.thefocusedmindset Facebook Group: Solution Focused Families Website: www.thefocusedmindset.com YouTube: Cher The Focused Mindset Podcast: www.thefocusedmindset.com/podcast

The Philadelphia Sports Table | Philly Sports News & Views
PST SPECIAL: Best & Worst Albums of 2001

The Philadelphia Sports Table | Philly Sports News & Views

Play Episode Listen Later Nov 23, 2021 170:57


We love music here at the PST Podcast Show and enjoy discussing it every now and then. As we begin to wrap up 2021, we wanted to go back 20 years ago to dissect, in our opinions, the best and worst albums of 2001.Jeff and Erik were joined by their good friend, Mark Lacasse, former guitarist for the punk bands Ghoti Hook and Puritan. The guys discussed bands and artists such as The Donnas, Drive By Truckers, Fugazi, Tool, Iggy Pop, Run DMC, Staind, Radiohead, and many more.Head over to our website for more podcasts and more: https://www.philadelphiasportstable.com.Follow the guys on Twitter:Jeff Warren: @Jeffrey_WarrenErik Leonard: @BrickPolittLen Hunsicker: @LenHunsickerFollow the show on Instagram: @philadelphiasportstable"Like" our Facebook Page: facebook.com/PhiladelphiaSportsTable

It's All Related
Episode 38: Trust Your Vibes. Don't Worry About Appearing ‘Crazy'.

It's All Related

Play Episode Listen Later Nov 22, 2021 35:39


Sonia C. and Sonia T. are back in their respective homes this week! However, Sonia T. has an update for you on how she is so thankful for her arch angels as they really rescued her while she was traveling. Sonia T. was headed to San Diego to see her best friend when her flight ended up being delayed by 2 hours. There was something in Sonia T.'s gut telling her that this wasn't going to be the only hiccup with this flight. Instead of waiting, she decided to book a flight home to New Orleans instead. Guess what! Her intuition was right. Not only was that San Diego flight cancelled, they rescheduled her flight for another 24 hours later.    This week's theme is about: Got a vibe? Don't second guess it.    Of course, it's not always as easy as making a decision like that. Sonia T's spirit was saying no, but her heart and head was saying yes. She wanted to go see her best friend and she didn't want to let her down by not going on this flight. She was trying to fight against the tide, and had she listened, she would have been stranded for an additional day at the airport.    Even the day before her flight, Sonia T. was so confused as to why she didn't feel excited about going. She thought maybe it was because she was tired and traveling too much. No. There was actually something deeper in there that she had to pay attention to. The moment Sonia C. saw the delayed notification, and because she was a little more detached from the situation, she saw there was a bigger sign ahead for Sonia T. and warned her.    Question of the Week: How can I feel safe in an unsafe city?   Tool of the Week: Dance in the fire. You might look crazy and it might not make sense, but your intuition knows something you haven't seen yet.    Continue on Your Journey: More Sonia Choquette at www.soniachoquette.com More Sonia Tully at www.soniatully.com Connect with Sabrina at www.sabrinatully.com Join Sonia Choquette's Vibe Tribe Follow Sonia Choquette on Instagram Follow Sonia Tully on Instagram Download Sonia Tully's Intuitive Workbook and Meditation Buy Sonia and Sabrina's Book You Are Amazing Ask your intuitive questions at: itsallrelatedpodcastquestions@gmail.com

SoberSoul Recovery with Lynn Matti
183: Want To Slow Your Racing Thoughts? Best Anxiety Tool Decoded

SoberSoul Recovery with Lynn Matti

Play Episode Listen Later Nov 22, 2021 23:00


In today's episode Lynn talks about how folks confuse meditation with mindfulness and often take the fun out our being in the present moment. 

DTFF: The Volunteer Firefighter Podcast - Down To Fight Fire
E163 - Flood Update, Basement Fire, Training Rapid Deployment and Fully Involved vs. Working Structure Fire.

DTFF: The Volunteer Firefighter Podcast - Down To Fight Fire

Play Episode Listen Later Nov 22, 2021 61:32


E163 - Flood Update, Basement Fire, Training Rapid Deployment and Fully Involved vs. Working Structure Fire. This week we update the recent flooding that hit west coast BC and how that has impacted the rest of the Province . We go on to discuss some recent training Todd and his crew took part in that had them working with limited man-power, drilling rapid deployment and effective scene size up. We spin off that and discuss the importance of correct scene size up, The classic “ ITS FULLY INVOLVED” vs what should be communicated. WHO WE ARE As a group of Rural Volunteer Firefighters, our Fire Department has built our firefighter training from both old and new tactics in the fire service and adapted them to fit the realities of equipment, manpower, and costs around what our community requires. WHAT WE DO We create video, audio and written word content to share these training and tactics methods with our Brothers and Sisters in our extended fire families, and to showcase to those that may be interested in becoming firefighters the fun you can have and the amazing skills and abilities you get to learn, whilst keeping the lives of the people around you safe! WHY WE SHARE Firefighters are problem solvers whose role requires them to be on their best day whilst others are having their worst day, and while we do not claim to be perfect we are willing to put our lives on the line to try. It's during the trying that we continue to develop the mindset, tactics, and training that allow us to be effective, safe and successful where it's needed the most, and by sharing our experiences we hope that it may help other Fire Departments in creating what works for them to help bring everyone home safe. THANK YOU FOR YOUR SUPPORT If you would like to help support us then you can visit us by clicking the link to your favorite social media platform below to Subscribe and be the first to see more of our content! Stay Safe Fire Family and Stay DTFF! JOIN OUR FIRE FAMILY - Facebook - https://www.facebook.com/VFFPodcastDTFF/ - Instagram - https://www.instagram.com/dtffpodcast/?hl=en - YouTube: https://www.youtube.com/channel/UCBnJUapYv-APV_vavv_nTLQ/ - TikTok: https://www.tiktok.com/@downtofightfire - LinedIn: https://www.linkedin.com/in/dtff-the-volunteer-firefighter-podcast-6b8b12199/ WHAT WE HIGHLIGHT IN OUR CONTENT Firefighter Training Firefighter Tactics Firefighter Interviews Firefighter Wellness & Mental Health Leadership Product Reviews Product Discounts CAUSES WE SUPPORT - https://www.StopTheBleed.org/ - Learn how to Stop The Bleed TODAY and get better prepared to save your life and the lives of those around you - HTTP://www.2ndAlarm.org - Firefighter numbers are Down and so 2nd Alarm is ringing the bell to call those brave enough to join us! TOOLS & EQUIPMENT WE LIKE - DISCOUNT CODES - https://ca.motisfirerescue.com/ - Snagger (hose handling) Tool, Wedges, kit pouches and more! MOTIS Discount Code: Use the code DTFF5 to save 5% off your order - https://ignitionusa.us/ - Soft entry tools! SEARAT Discount Code: Use the code DTFF2020 for 20% off your order #DTFFpodcast #DownToFightFire #Firefighting #Volunteer #Firefighter #FireFamily #Firefighters #EMS #Rescue #Fire #Emergency #FireDepartment #FirstResponders #Firedept #FireDepartment #FireHouse #FireRescue #ThinRedLine #FireService #BrotherHood #SisterHood #FireFighterLife #Fireman #VolunteerFirefighter #VolunteerFirefighters #StopTheBleed #StayDTFF

Faith, Family & Freedom with Curtis Bowers
Governments Greatest Tool: False Flag Attacks

Faith, Family & Freedom with Curtis Bowers

Play Episode Listen Later Nov 20, 2021 44:44


Here is the link for the McAlvany Intelligence Advisor I talked about in the video. First two months are free and you can cancel at any time. https://www.mcalvanyintelligenceadvisor.com/agenda-weekly-pro Two recommended films that dig in deeper into the Oklahoma City Bombing and 911. https://www.youtube.com/watch?v=R96tBbpOHIw A Noble Lie (Oklahoma City Bombing 1995 Documentary) Full documentary of the real story behind the day of terror. Most of what you know isn't the truth. (121 minutes) https://www.youtube.com/watch?v=IYUYya6bPGw Check out this best ever 9/11 technical analysis by architectural and engineering experts, pretty much proves 9/11 is a lie, even to dyed in the wool deniers. (63 minutes) --- Send in a voice message: https://anchor.fm/curtisbowers/message Support this podcast: https://anchor.fm/curtisbowers/support