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Business Addicts - The Podcast For People Who Are Addicted To Business
In this episode we talk about Impostor Syndrome, sharing our insights and experience when it comes to feeling like an impostor.
Last month I had the pleasure of hosting a three hour outside broadcast of the BITE Conference for 3 RPPFM. My co-host was Sally Baillieu and the executive producer was Jacki Mitchell. We spoke with some amazing people, including …
IS THE CUSTOMER ALWAYS RIGHT? DOES THE CUSTOMER ALWAYS COME FIRST? Today we are joined by Brand profiler, neuromarketing educator and serial-entrepreneur, Jacki Mitchell. In today’s interview, we will be discussing two very important questions that business owners face: ‘Is the customer always right?’ and ‘Does the customer always come first?’ Together with Jacki, we explore the role your staff plays in answering these questions and why diversity within your business is better for your business. Watch today’s episode to gain insight into why culture is such an important aspect of your business and how it impacts the service level your customer receives from your staff. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell 3:49 – Do customers come first? 5:01 – Look after your people, and your people will look after your customers. 5:27 – Is the customer always right? 5:49 – Why the employee comes first – Woolworth Plastic Bag example 7:09 – How empowering staff helps better your business 8:34 – Diversity: what can it do for your business? 9:55 – Why you should encourage staff feedback 10:46 – How to be respectful while being transactional 12:25 – The rise of interior styling in the sale process – how it can benefit your vendor 15:00 – What is company culture? 15:56 – Why negative reviews are a gift
THE POWER OF SAYING NO. HOW TO ENGAGE YOUR CLIENTS AND BUILD YOUR BUSINESS Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the benefits of what most sales people would consider to be an unconventional sales technique: The Power of Saying No. Using findings supported by neurological research, we explore the power of language itself where Jacki demonstrates some interesting techniques and strategies that can help you communicate in a more engaging manner with your customers – and how this engaged communication leads to more business. Watch today’s episode for tips on how to fully utilise your communication skills to create, build and maintain lucrative human to human relationships with your customers. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell 1:00 – How getting your customers to say ‘No’ can improve your business negotiation skills. 3:00 – Your pace of speech: are you making your customers feel uncomfortable? 3:40 – Example dialogues of how to use the Power of No 4:13 – The power of language: how sensory words can impact the level of engagement you’re your customers 6: 12 – Why Direct Mail is making a comeback 8:00 – The importance of personalised service: how it cuts through in the marketplace. 9:04 – Are the Newspaper and Magazines dead mediums in the Real Estate Industry? 9:45 – Looking from an evolutionary angle, have our customers had the time to adapt to the complete change of business in the last 20 years? 10:40 – Summary of the Power of No and why you should sweat the small stuff. 12:10 – How researching your customer will build trust faster.
BUILDING YOUR CORPORATE CHARACTER HOW TO STAND OUT IN YOUR MARKETPLACE In today’s episode, Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the rise of H2H business and how a Corporate Character enables you to develop strong human to human relationships that will help you succeed in your marketplace. Be true to you and connect with your clients. Watch today’s video for tips on how to build a personal brand that effectively communicates your message whilst being true to your authentic self. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. Thank you, M&M 1:52 - Eview philosophy: Giving members a unique identity in the marketplace 2:23 - H2H and the new form of business 3:16 - Neuromarketing: how leveraging other existing brands and existing memories can help your brand. 5:13 – How to win business in your marketplace 6:58 – A corporate character: what is it and how do you create yours? 9:55 – What is it about your style that people like - use 360 degree feedback to find out. 10:39 – How to use LinkedIn to ask for testimonials 12:04 – Why emotional personality traits are better when building your corporate character
Introducing the Step Up Program and how you can get involved. Today’s show is a little different. Lisa Sweeney and Jo Plummer were interviewed on the Taking Care of Business Show (RPP FM) with Jacki Mitchell and while they were at the studio they launched the new Step Up Program. So without any further, let’s [...] The post [Ep #5] Introducing the Step Up Program and how you can get involved appeared first on The Ambitious Entrepreneur Podcast Network.
Introducing the Step Up Program and how you can get involved. Today's show is a little different. Lisa Sweeney and Jo Plummer were interviewed on the Taking Care of Business Show (RPP FM) with Jacki Mitchell and while they were at the studio they launched the new Step Up Program. So without any further, let's [...] The post [Ep #5] Introducing the Step Up Program and how you can get involved appeared first on The Ambitious Entrepreneur Podcast Network. Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Warwick joins Uwe Jacobs from Property Friends, Shannon Smit from Smart Business Solutions and Jacki Mitchell from BrandStorm Marketing as we discuss Cashflow for business. Some of the concepts we cover include: Importance of knowing the …
This episode we have Jacki Mitchell from Brandstorm Marketing talk to us about her success as a marketing consultant, radio host and TV host. We talk about the shift away from TV, magazine, and other media modalities. With change, it …
I was fortunate to stand in for Jacki Mitchell, the host of the weekly Taking Care of Business Show on RPP FM. My guests on the show were Danielle Storey the CEO of the Eastern Innovation and Business Centre and …
In another deviation from the normal format of the Entrepreneurs In Action series, I wanted to share with you an interview that I did with Jacki Mitchell on RPPFM’s Taking Care of Business show last week. I was also fortunate …
A good friend and business collaborator Jacki Mitchell has been running the Taking Care of Business show on RPPFM.com.au every Friday. She recently celebrated 50 shows. To celebrate, she had multiple guests giving their Top 5 Tips on better business …
In a break from the usual Entrepreneurs In Action format, here is the recording from an interview I had on RPP FM’s Taking Care of Business show. It was an interesting discussion with the host Jacki Mitchell on how to …