On The Couch with M & M

On the Couch with M&M | Jarrod Carman and Joel Hood.

On the Couch with M&M | Purple Lessons Welcome to this weeks episode of ‘On the Couch with M&M.’ The Purplebricks model was introduced to the Australian market some three years ago with claims that it was set to ‘shake it up,’ disrupt the status quo and bring a ‘fairer’ option for consumers. After investing millions of dollars in promoting the brand and setting infrastructure in place, Purplebricks announced that the company was closing its operations in Australia due to continual financial losses & difficult market conditions. What happened? There has been a lot of commentary since Purplebricks entered our market, from both sides of the fence, and even more so since their announcement to exit Australia In this episode, Manos & Maria discuss what they believe contributed to the closure of Purplebricks and the lessons we can all learn from their journey. As always, we hope you enjoy this weeks episode, welcome your comments & feedback and please share/tag a friend or colleague you think may benefit from the content. Thank you, M&M.

Welcome to this weeks episode of “On the Couch with M&M.” Today we explore a new digital platform that is set to disrupt the property management space. We are joined by co-founder & owner Kate Pearson from “OurProperty”. The recently released platform integrates with current PM systems and brings automation to the entire rental management process. The system currently manages almost 100,000 properties and is set to have in excess of 250,000 by the end of this year. This is an exciting opportunity for those business owners running & wishing to grow a rental department. We hope you enjoy this weeks episode and as always, please share or tag a friend you might think may benefit from the content. Have a great week, M&M. PS. For those wishing to connect & find out more visit www.ourproperty.com.au or contact the national sales manager Melissa Anderson on mobile 0412 125 732.

On the Couch with M&M | Kylie Davis

Welcome to this weeks episode of ‘On the Couch with M&M.’ Building your real estate business requires specialist skills and most importantly clear direction. Joining us this week to discuss this very topic is good friend and business consultant from RE-Growth, Jason Rose. Jason shares his extensive hands on experience and knowledge of how to build your sales and rental business and outlines the most important elements to growth. We uncover the importance of clarity - why do you want to grow and how does that look like for you. Moving from technician to business owner and acquiring the right support team to help you get there. Jason gives an overview of the difference between buying an established rent roll or growing it organically and details the ‘5 dimensions of a customer.’ Lots of great takeaways and as always, hope you enjoy this weeks episode, welcome your comments & feedback and please share/tag a friend or colleague you think may benefit from the content. Thank you, M&M.

Welcome to this weeks episode of ‘On the Couch with M&M.’Getting the price right.It is a fundamental requirement for all agents & agencies to have ‘Price Adjustment’ or ‘Price Alignment’ systems to help sell your listed properties.In this weeks episode, Manos & Maria share their tips & strategies on how they help their teams price property so that their vendors can meet the market. They will share a step by step process & will highlight the critical elements of the process to get ‘the price right.’We hope you enjoy this weeks episode & as always, welcome your comments & feedback and please share/tag a friend or colleague you think may benefit from the content.Thank you, M&M.

Welcome to this weeks episode of ‘On the Couch with M&M.’Business plans, on track or off track really start with your current financial position & the discipline and attitude you have around your business and personal finances.Operating in what we call ‘code red’ is absolutely critical in the best of markets, let alone in challenging markets as most are experiencing currently.In this short video, Manos & Maria revisit and recap on the importance of operating in ‘code red’ which is so often neglected or altogether avoided in agency practice.No one cares about your money as much as you do so having a sound grip on and taking full responsibility of business expenditure is ultimately the leaders responsibility. Manos & Maria share some straightforward tips on how to best manage and take control of your business expenses and cash flow.We hope you enjoy this weeks episode & welcome your comments & feedback and please share/tag a friend or colleague you think may benefit from the content.Thank you, M&M.

Welcome to this week’s episode of ‘On the Couch with M&M’. In Part 4 of our four-part series, ‘Achieve Your Personal Best in 2019’, we continue covering a range of different topics from the PB2019 Goals & Business Planning program. In today’s episode we’ll demonstrate how to work out your sales business plan based on your KPIs as well as which key KPI should be your main focus that you need to keep top of mind this year.  We will also discuss how to stay on track once you’ve set these targets and what prospecting and marketing activities you can put in place so that you will reach your targets and achieve your goals in 2019 and beyond. We hope you enjoy this week’s episode and the four part series of ‘Achieve Your Personal Best in 2019’. As always, we welcome your comments & feedback below and please tag a friend or colleague you think may benefit from the content. Thank you, M&M.   2:00 – Business planning for the sales agent 2:26 – KPI #1: What’s your Average Commission Excluding gst? 5:27 – KPI #2: What’s your Appraisal to List Ratio? 7:38 – KPI #3: What’s your Sales Success Ratio? 9:28 – What should your targets be? 14:34 – Staying on Track 16:11 – Your Prospecting & Marketing Plan 

Welcome to this week’s episode of ‘On the Couch with M&M’.   In Part 3 of our four-part series, ‘Achieve Your Personal Best in 2019’, we continue covering a range of different topics from the PB2019 Goals & Business Planning program.   In today’s episode we’ll discuss the Sales Lifecycle and the importance of understanding and mastering each of its seven components. We will also provide you with tips and strategies that you can put into place to help you reach your targets and achieve your goals in 2019 and beyond.   We hope you enjoy this week’s episode and the coming episode. As always, we welcome your comments & feedback below and please tag a friend or colleague you think may benefit from the content.   Thank you, M&M.     1:27 – The seller is the buyer and the buyer is the seller. 3:20 - Sales Lifecycle Phase 1: Prospect / Lead generation 6:30 – Sales Lifecycle Phase 2: Provide Value / Becoming a Market Expert 8:15 - Sales Lifecycle Phase 3: List / Winning the Business 12:48 - Sales Lifecycle Phase 4: Delivery of Service / Managing Vendor Expectations 15:03 - Sales Lifecycle Phase 5: Buyer Service / Managing Buyer Expectations 16:39 - Sales Lifecycle Phase 6: Sell / Negotiate. 18:24 - Sales Lifecycle Phase 7: Create Raving Fans / Sold to Settlement

Welcome to this week’s episode of ‘On the Couch with M&M’.   In Part 2 of the four-part series ‘Achieve Your Personal Best in 2019’, we continue covering a range of different topics from the PB2019 Goals & Business Planning program.   In today’s episode we’ll discuss the importance of planning your goals and dreams as well as provide examples of how you can transform the life you imagine into reality.   We’ll also discuss how you can calculate your current financial position and living expenses to help give you a better understanding of your net wealth so that you can set clear financial targets in 2019.   We hope you enjoy this week’s episode and the coming episodes. As always, we welcome your comments & feedback below and please tag a friend or colleague you think may benefit from the content.   Thank you, M&M.       0:55 – The importance of writing down your goals   01:50 – Why you should involve your family in your dream and vision board planning   05:18 – What’s you’re Current Financial position?   06:45 – What are you’re Living Expenses and what does your lifestyle cost?   11:30 – Putting your Get (SH)IT Done plan into motion.   13:13 – Training and Holiday Planner   14:54 – Stop. Start. More. Less

Welcome to this weeks episode of ‘On the Couch with M&M.’   How is your business plan for 2019 going?   Are you on track or off track?   In a four-part series, Manos & Maria revisit the PB2019 Goals & Business Planning program.   After completing six intensive PB2019 workshops in Sales, Property Management and Business Ownership, Manos & Maria review the 4 parts of the program with further detail & provide a strategic framework to keep you on track.   As we cross over the first ‘10% of 2019’ this is an opportune time to review & reset the activities required to achieve the results and targets you are aiming for.   We hope you enjoy this weeks episode and the coming episodes. As always, we welcome your comments & feedback below and please tag a friend or colleague you think may benefit from the content.   Thank you, M&M.  

RETENTION: THE NEW GROWTH TERM IN PROPERTY MANAGEMENT   KEY TAKE AWAYS FROM THE EVIEW GROUP PB2019 WORKSHOP   Welcome to this week’s episode.   Property Management is often regarded as the sidekick to sales, but that’s not the case at Eview Group. At Eview Group property management is a main attraction which is why we recently held a PB2019 Workshop specifically tailored to our property management teams across the group.   The event was phenomenal, with speakers and pms within the group sharing what has been working well for their business and what their predictions are for 2019.   In today’s episode we’ll discuss the key take aways from the PB2019 Workshop, particularly in relation to the new growth term in property management: retention.   We hope you enjoy this week’s episode and as always please, leave a comment or share the post with someone you think may benefit from it. Thank you, M&M.   1:20 - Retention: the new growth term in property management 2:43 - Customer service: why you should be an outbound rather than inbound office. 4:22 - The importance of proactive and immediate communication with landlords and tenants 5:10 - Why you need to use all modes of communication with tenants and landlords 7:00 - How do you present your business in the marketplace? 7:29 - The three types of landlords in the marketplace 9:00 The pen analogy and how it applies to your brand image 10:57 -You never lose a listing in Property Management 12:49 - Appraisal, Listings and Leased Booklet: moving back to an analogue format 13:40 - Marketing Strategy Calendar  

Welcome to this week’s “blooper” episode! Our final episode for 2018 and as promised we finish off the year with the ‘bloopers’ real. It’s hilarious! On that note, we extend our sincere thanks to all our guests who gave their time and invaluable insights to help us all create fun & profitable businesses & a special thank you to our viewers. Your feedback and recognition of our show is extremely appreciated. We look forward to returning in 2019 with more content and special guests. As we end 2018 and welcome 2019, we wish everyone a very happy New Year and may all your goals for the next 12 months and beyond become a reality! All the very best, Manos & Maria.

APPRENTICE, TRADESPERSON OR REAL ESTATE PRACTICE? WHAT’S STOPPING YOU FROM MOVING TO THE NEXT STAGE OF YOUR REAL ESTATE CAREER? Manos flies solo once again – this time in our newly opened corporate office in Cheltenham! In today’s episode, Manos breaks down the three different stages of growth that real estate agents go through in the industry: The Apprentice, who has just entered our exciting industry The Tradesperson, who is an experienced lister and seller The Real Estate Practice, the agent who together with a team has excelled within his/her marketplace. Using the IMPACT framework, Manos gets to the core blockages of what may be stopping a real estate agent from moving to the next stage in their career. Manos also discusses what habits and qualities are key to develop should you wish to develop and grow into a Real Estate Practice in the future. Watch today’s episode for tips on how you can propel your real estate career onwards and upwards in 2019. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M If you would like a copy of the IMPACT framework or the Appraisals, Listings, Sales booklet please feel free to contact Manos. Manos Findikakis manos@eview.com.au 0438 230 465 1:23 - Apprentice 2:16 - Tradesperson 2:57 - Real Estate Practice 4:01 – IMPACT framework 4:25 - The blockages of an Apprentice to become a Tradesperson 5:56 - The blockages of a Tradesperson to become a Real Estate Practice 7:04 – Characteristics and habits needed to achieve the level of Real Estate Practice

DESK COSTS FOR SALES PEOPLE, PROFITABILITY OF PROPERTY MANAGEMENT & MEMBERSHIP FEES MANOS GOES ON A BIT OF A RANT Today’s episode will be something out of the ordinary as Manos is off the couch, flying solo and in the famous words of Tom Panos, going on a bit of a rant! In today’s episode, Manos will discuss three recent happenings within the real estate industry and how they can impact you as a salesperson or as a business owner.    Topic 1: Should you invest in calculating the desk cost for your salespeople, or is this a dangerous approach for a sales business? Topic 2: How do you allocate costs to make your property management business profitable? Topic 3: Membership fees - believe it or not, but regardless of split, everyone pays for everything. Covering these three hot topics, today’s episode has something for everyone.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.   We welcome your comments below. Thank you, M&M

WORKING IN CONJUNCTION: JOLUCA DESIGN AND CASEY ESTATE AGENTS THE BENEFITS OF OFFERING ADDITIONAL IN-HOUSE SERVICES Today we are joined by Mark Bennett from JoLuca design who shares how a joint business venture with Eview Group - Casey Estate Agents has enabled them to provide additional value to their clients in their marketplace. In today’s episode, Mark shares the process of designing a development or owner-occupancy project with JoLuca Design, focusing on how a real estate agency and home designer work together to enhance the clients’ experience.   With the ‘one-stop-shop’ concept in mind, we also explore the future of real estate and how offering clients additional in-house services related to your industry, not only provide your business with a point of difference in the marketplace but also benefit your clients. Watch today’s episode to find out why you should consider expanding the services you offer clients. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M   3:26 - Working in conjunction can provide the vendor with the potential to sell at a higher price in 6-12 months time. 4:00 - figures vs design - working together to find out what is most beneficial to the seller 4:42 - Offering additional and surrounding services in-house provides your real estate business with a Point of Difference 5:05 - The Speed of service will impact your clients overall experience with your business.   5:51 - Step one: come to an agreement on fee 6:33 - Joluca Design offers a One time fee, no hidden extras. 7:49: Step 2: surveyors visit the site to do the site survey 8:03 - Step 3: complete a rough sketch and estimate budget 8:15 - Step 4: present project to the client and make modifications if desired by the client 8:38 - the benefit of working in conjunction: ensuring the end project meet the market value   11:11 - Step 5: lodging the plans to the council 12:52 - Step 6: Complete working drawings to be used for the construction of the property 14:40 - Step 7: Start working on site 15:21 - Real Estate has become more than just listing, selling & leasing 15:35 - If your business offers additional in house services, you can provide more value to your clients.   15:55 - Working in conjunction benefits both businesses as one business can refer clients to the other and vice versa.    

SETTING KPI’S FOR YOUR ADMINISTRATION AND SUPPORT STAFF Today we are joined by Eview Group’s Head of Human Resources & Recruitment, Julie Anderson who shares her tips for setting effective Key Performance Indicators for the administrators and support staff within your business. In today’s episode, we discuss how you as a business owner can develop and implement clear KPI’s  that your admin and support staff can strive toward with confidence - and know from the start what’s required to go above and beyond them. We will also look at where Google Reviews fit in to KPI spectrum and how you can use them to your advantage in the recruitment process. Focusing on how to recognise your staff, we will also provide examples from Eview Group’s end of year gala awards to showcase what constitutes as a ‘good’ award nomination and what awards criteria will highlight stand out performances within your business. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M   If you need any support in developing KPIs for your business, please feel free to contact Maria or Julie.   Julie Anderson 03 8781 3888 julie.anderson@eview.com.au   Maria Findikakis 0417 301 875 maria@eview.com.au   1:00 – KPI’s & Continuous Improvement Culture 02:11 – Establishing Criteria for company awards 3:30 – The importance of encouraging colleague nominations 4:45 – Google Reviews  for KPI and Recruitment 5:57 – KPI - Leadership 6:48 – KPI – Communication 7:17 – How your staff will achieve their KPI’s 8: 03 – KPI – Presentation 8:20 – Quick Summary 8:51 – Does your staff demonstrate Cultural Alignment?

SHOULD YOU BUILD OR BUY A RENT ROLL? HOW YOU CAN GROW YOUR PROPERTY MANAGEMENT DEPARTMENT Property Management is an exciting department that can benefit your business and help you reach your business goals. However, if you don’t have a clear understanding of what the opportunities are in your market, you may find starting a rent roll or expanding your existing rent roll into a new area, challenging. In today’s episode, we’ll help you make an informed and well-calculated decision by providing you with tips of what steps you should take to ensure that your rent roll will benefit your business. We’ll discuss how the size of your rent roll, number of property managers in your team as well as whether you’re in growth mode or profit mode, will determine what path is best for your business.    Watch today’s episode for tips and strategies for how you can effectively build a rent roll in your real estate business. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 2:05 – The importance of Starting a rent roll 2:40 – Reaching critical mass and profiting from your rent roll 4:00 – The challenge of selecting and retaining your property management team. 4:20 – Has your market got the capacity for you to establish a sizable rent roll. 4:32 – What size should your rent roll be? 5:36 – Using your profits to grow the rental department 6:10 – How opportunity costs in the rental department can impact your business 6:52 – The benefit of a larger property management team. 7:40 – Outsourcing opportunities in Property Management 8:10 – Are you in growth mode or in profit mode? 8:26 – Reaching 500 rentals: where you leverage both growth and profit.   9:24 – The challenge of shrinkage and how it can hinder the ROI on a purchased rent roll 10:32 – Acquisition: purchasing to get cash flow, 10:57 – Reducing debt requires capital injection 11:29 – The 3 steps you need to take before you start building a rent roll.

SEIZING THE OPPORTUNITIES IN YOUR MARKETPLACE HOW TO CONDUCT A BUSINESS ANALYSIS Calculating your market share and the volume of business in your marketplace may seem a daunting or unnecessary task. However, conducting a business analysis will provide you with a clear understanding of where your opportunities are in the marketplace and what strategies you need to set in place to seize them. In today’s episode, we will take you through a step by step guide in how to conduct a business analysis for your real estate business. We will provide you with all the essential tips and formulas in order for you to strategise your team effectively so that you’ll reach the target GCI for your business.  Watch today’s episode to learn how to conduct a business analysis and how the findings will help you grow your business. 0:35 – What’s a business analysis? 1:29 – Sales meeting Tip – quickly finding out your teams’ opportunity ratio in your weekly meetings  03:43 – How to find out how many homes sold in your area in the past 12 months.  4:10 – How to find out who is selling homes in your marketplace. 5:25 – Why there is an increase of out of area agents working other patches 6:04 – Find out how many agents and agencies per 1000 homes in your marketplace 7:15 – The benefits of conducting a Business Analysis 8:23 – The importance of obtaining the market share of agents in an area.  8:54 – Why Property Management Analysis should also be part of your Business Analysis 10:15 – The gist of A Business Analysis: how many people you need in your agency and how many homes in your territory they need to sell to reach your GCI target. 10:47 – A quick example of how you’ll reach your target GCI 11:38 - How your Business Analysis can help you develop a better recruitment strategy 

HOW TO PERFORMANCE MANAGE YOUR TEAM  WHAT KPI’S YOU SHOULD USE TO MONITOR YOUR SALES AGENTS. Today we tackle the frequently asked question: “How do we performance manage our team members to help them be the best they can be?” In today’s episode, we discuss the benefits of tracking your team’s performance and what you can do as a principal or business owner to help your team members continuously reach and go above and beyond their targets.  However, as there is no ‘one size fits all’ Key Performance Indicators, we’ll provide you with the KPIs you should monitor for the three different types of sales agents that you often find in your team: the newcomer, the established and the veteran. Watch today’s episode for tips on what type of tailored KPI’s you should monitor so that each individual within your team has the support needed to transcend average performance.  We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 0:30 – The 3 different levels of sales performance in Real Estate 1:30 – Level 1 – Brand new to the real estate industry 1:50 – KPI #1 – Demonstrating Energy, Enthusiasm and resilience 2:35 – KPI #2 – Demonstrating an eagerness to learn 4:07 – KPI #3 – Demonstrating dedication to the tasks and the outcome of the tasks 4:49 – What gets measured, gets done 5:22 – Providing structure to a new team member in your business is key 5:38 – Level 2 – The agent who’s been in the industry 1-3 years 6:14 – KPI #1 – Understanding their appraisal to list ratio, their success ratio and their opportunity ratio. 6:43 – The data will show you what skills the agent needs to develop further. 7:30 – KPI #2 – Demonstrating Effective and proactive Vendor management techniques 7:52 – Level 3 – The veterans 9:04 – KPI # 1 – GCI 10:07 –Accountability buddies or coaches can help agents keep on track and achieve their targets 10:30 – Meeting KPI’s connects with training 10:53 – Tailor your training to your team members’ level of expertise

BUILDING AND MANAGING RELATIONSHIPS HOW MANAGING YOUR CLIENT RELATIONSHIPS CAN GENERATE REFERRALS Today we are once again joined by the networking queen, relationship extraordinaire and award-winning distributor of SendOutCards, Dhea Bartlett from Dhea's Ideas who shares her top tips for relationship marketing. In today’s interview, we discuss the importance of keeping in touch with your clients and what you can do to remain the agent of choice and stay top of mind – no matter what stage they are at in the consumer life cycle. Using the client nurturing system, SendOutCards, Dhea takes us through several examples of how you can provide genuine value to your clients as well as how implementing set relationship marketing strategies will save you time and effort.   Watch today's episode for tips on how you can utilise technology to help you generate referrals for your business by simply keeping in touch with your clients. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M If you'd like to know more about Dhea Bartlett, SendOutCards and some of the networking events that she hosts, visit her website here https://www.dheabartlett.com/   1:20 – Relationship marketing: 80% Relationships and 20% Marketing 1:45 – Creating touchpoints with your clients where you provide genuine value 2:55 – The importance of taking notes and remembering vital conversations with your clients  4:43 – Send Out Cards: the easy way to manage your relationships 6:30 – Physical cards – bridging the gap between digital and personal 7:30 – Why you should keep marketing activities separate from personal touch points 8: 20 – Set and forget Cards – saving you time and effort 9:16 – The tangible touch appeals to the older generation and millennials alike. 09:56 – Three easy ways to send a card with SendOutCards 12:26 – SendOutCards – personal touch points and mail marketing 13:55 –Relationship Marketing: if you don’t keep in touch, you won’t get results. 14:15- 4 touch points of appreciation, then ask for a referral on the 5th. 14:50 – Becoming your clients’ agent of choice before they need one. 15:52 – Success does not happen overnight. Try again and be patient. 17:00– Bringing communities together on an appreciation day 18:00 – The Leaky Bucket Syndrome 18:40 – Your clients are your cheerleaders 19: 25 – Think of the big picture when it comes to marketing and take a multi-facet approach

GROWING YOUR BUSINESS THROUGH NETWORKING HOW BUILDING CONNECTIONS AND RELATIONSHIPS CAN GENERATE BUSINESS Today we are joined by the networking queen, relationship extraordinaire and award-winning distributor of SendOutCards, Dhea Bartlett from Dhea's Ideas who shares her top tips for successful networking. In today’s interview, we discuss the power of networking events and how attending or hosting these events will enable you to grow and cultivate fruitful business relationships that will help you reach your business goals. Whatever your situation may be, Dhea will outline out networking helps develop your visibility, turn up your credibility and lead to profitability in the marketplace. Watch today's episode for tips on how you can join networking groups that suit your goals or what you should consider should you wish to create your own. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M If you'd like to know more about Dhea Bartlett and some of the networking events that she hosts, visit her website here https://www.dheabartlett.com/   2:35 The winning networking attitude: attend events with the mindset of giving. 3:25 – Set a clear networking goal and budget.  04:00 – Network consistently twice a week to achieve top-of-mind awareness. 5:50 – Going alone to networking events will help you meet new people 06:47 – Know who is in the room: seize the opportunity to connect with people suited to your business goals.  7:22 – Networking events that are structured produce the best results. 08:00 -Be specific when describing what type of person you’re looking to connect with.  09:33 - Don’t be scared to run your own networking event 11:28 – Making connections and building relationships will generate business 13:22 – Use social media to stay in touch after and between events. Starting your own networking group 14:14 – Tip#1: Find a venue that is accessible with parking options for the attendees. 14:46 – Tip #2: Select a time that fits your schedule and lifestyle 15:11 – Tip #3: Schedule time for one on one’s within the meeting 15:55 – Tip #4: Set a standard by making your networking events exclusive …

FROM NUTS TO NORMAL   INSPIRING YOUR PEOPLE IN A CHANGING MARKET   The fact that the market is changing is daunting for many business owners however, it is nothing unusual in the sales lifecycle: we are simply coming out of a crazy summer and going into a cooler autumn.   But transitioning from summer to autumn can be challenging, both for business owners and their staff.   Today, we will discuss how the current market’s challenges are actually opportunities and how you as a leader can inspire your team to capitalise on these opportunities.   Watch today’s episode for tips on training exercises you can implement as well as processes you can set in place to help you navigate your team and your business as the market adjusts from nuts to normal.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below.   Thank you, M&M   0:40 – The challenging market and bubble burst   01:07 – From Nuts to normal   2:10 – How you as a business owner can navigate financially in the changing market.   3:33 – The importance of managing Vendor Paid Advertising in the current market   5:16 – Keep on top of your expenses by regularly checking your bills.   6:31 –Vendor management training   07:40 – The challenging market as an opportunity   8:28 -why you need to put a price adjustment process in place   9:11 – Train across the board to be on top of your game   9:40 – Have more Quick Chats   10:55 – How events help team spirit and comradery   11:20 – Sharing stock lists and teamwork   12:08 – Volume is vanity, profit is sanity and cash is king

BUILD IN COMMON: WHY IS IT A SUCCESS WITHIN THE CONSTRUCTION AND PROPERTY INDUSTRY?   WATCH TODAY'S EPISODE FOR A CHANCE TO WIN AN INVALUABLE TOOLKIT   Today we are joined by one of Australia’s few female CEOs in the Construction industry, Justine Teggelove who shares her story of how she transitioned from nursing to CEO of Rodine to Co-founder & Director of Build in Common.   In today's interview, Justine talks us through how her discovery of an un-tapped and un-serviced consumer demographic within the construction and property industry, created Build in Common and how she and her business partner now successfully service this gap in the marketplace.   Watch today's episode for tips on how consumer education and empowerment can lead to the success of your business, as well as benefit other businesses within your industry.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.   We welcome your comments below.   Thank you, M&M   If you'd like to know more about Build In Common, visit their website here   https://www.buildincommon.com/   1:00– Justine Teggelove’s business journey from 2006 to today   3:10 – Working with your partner: when it works, it works extremely well.   4:50 – How Build in Common helps consumers get in to the property and construction market confidently.   6:10 – The importance of foresight: How Build in Common successfully prepared for a change in client demographics   8:12 – Why planning and attention to seemingly small details make all the difference when managing a project.   9:16 – The benefits of explaining the project cycle and everyone’s role within.   10:20 – Break down the jargon and empower your consumer.   10:52 - A versatile product offering tailored to specific groups of consumers   12:18 – A brilliant idea is a missed opportunity if not executed well.   13:08 – How empowering & educating consumers is win-win for a multitude of industries.   14:03 - Your chance to win a toolkit!

DO NEW CLIENTS & TALENTED HIGH-PERFORMERS CONTINUOUSLY COME KNOCKING ON YOUR DOOR? HOW TO BUILD AN ATTRACTION BUSINESS.   All business owners dream of building an attraction business. Not only to attract clients but also to attract talented and high-performing individuals to seek them out to join their team. But how do you make your business appear on the radar?   Joining us today to help us answer this question is the mentor, coach and director of Eview Group Mornington Peninsula, Jarrod Carman. In today’s interview, Jarrod shares the key decisions he made in his journey from a cold start to a successful enterprise business that’s achieved over 6.5 million dollars in GCI in its fourth year of operation.   Watch today’s episode for tips and processes you can implement to make your business stand out from the rest in the marketplace – making the client notice your business and talent want to join your business.       We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M   If you have any questions or would like to get in touch with Jarrod, you can find his details here: http://mornington.eview.com.au/JarrodCarman   0:44 – Building an enterprise. 02:00 – How do you build a great team? Your success starts from who joins your business. 03:04 – Creating a culture that allows people to grow to their full potential 3:48 – How to choose the right people that fit your culture now. 05:30 –Leading by example to encourage other business owners to join your team.  8:00 – Your staff has the choice – Try to support your staff members to achieve the lifestyle they want.   9:45 – The secret to success with an enterprise business: be resilient, manage stress well & don’t do it on your own. 11:30 – What business values enable you to succeed. 12:35 – There is always a reason for someone’s behaviour. Try to get to the root of the problem. 13:40 – Becoming an attraction office and business – how to get your name out there. 15:10 – What you can do in your community to get noticed. 18:55 – What does the Future Hold for Jarrod Carman? 20:47 – Spreading negativity – why it can go up, but not down the chain.

SPENDING TOO MUCH TIME WORKING IN YOUR BUSINESS RATHER THAN ON YOUR BUSINESS? HOW TO GET OFF THE TOOLS AND FOCUS ON GROWING YOUR BUSINESS. Reaching the milestone of successfully transitioning from working in your business to working on your business can be challenging, and it’s often a process that principals within real estate find difficult. Today, we will discuss what steps you can take that will help you get off the tools and on to developing and growing your business, using some examples from our own journey. Watch today’s episode for tips on how you as a business owner can best utilise your time and resources so that you can prepare yourself and your business for a smooth transition from working in your business to working on your business. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M 0:40 – Working on your business vs Working in your business 1:25 – The reality of starting a business: being on the tools and generating income 2:14 –How working after hours is your opportunity to develop your business 2:55 – What you need to focus on every single day: recruitment, clients & prospecting 3:26 – How to set up an enterprise business so that your business can run without you 4:12 – Should you stop listing and selling? 5:28 – Why you should extract yourself from your business and look for adjacent space 6:07 – A short Summary of what it takes to work on your business rather than in your business

HOW TO SUCCESSFULLY ONBOARD & RETAIN NEW STAFF Today we are joined by our own Onboarding & Training Manager, Jo Morris. In today’s interview, we’ll discuss the onboarding process: why it’s important and how you can set up an onboarding procedure for your business. Together with Jo we outline the crucial steps of the onboarding process and explore a variety of touch points where you can make your new staff feel welcomed into your team. Watch today’s episode for easy to implement tips on how you can prepare your business so that you can successfully welcome and retain new team members. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M If you have any questions about onboarding or would like to know more about Teachable reach out to Jo at jo.morris@eview.com.au   2:15 – What is onboarding?  2:55 – The onboarding process -step by step guide. 4:10 – What to do on a new team member’s first day 4:42 – How to get your Induction Course online 5:40 – Touchpoints: welcoming new staff to the team 7:04 – Ensure that your office is ready for the new team member to start 7:47 – Why a quick First Week Review is crucial 9:15 – Tips for how to best retain staff after the onboarding process

IS THE CUSTOMER ALWAYS RIGHT? DOES THE CUSTOMER ALWAYS COME FIRST? Today we are joined by Brand profiler, neuromarketing educator and serial-entrepreneur, Jacki Mitchell. In today’s interview, we will be discussing two very important questions that business owners face: ‘Is the customer always right?’ and ‘Does the customer always come first?’ Together with Jacki, we explore the role your staff plays in answering these questions and why diversity within your business is better for your business. Watch today’s episode to gain insight into why culture is such an important aspect of your business and how it impacts the service level your customer receives from your staff. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell 3:49 – Do customers come first? 5:01 – Look after your people, and your people will look after your customers. 5:27 – Is the customer always right? 5:49 – Why the employee comes first – Woolworth Plastic Bag example 7:09 – How empowering staff helps better your business 8:34 – Diversity: what can it do for your business? 9:55 – Why you should encourage staff feedback 10:46 – How to be respectful while being transactional 12:25 – The rise of interior styling in the sale process – how it can benefit your vendor 15:00 – What is company culture? 15:56 – Why negative reviews are a gift

THE POWER OF SAYING NO. HOW TO ENGAGE YOUR CLIENTS AND BUILD YOUR BUSINESS Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the benefits of what most sales people would consider to be an unconventional sales technique: The Power of Saying No.   Using findings supported by neurological research, we explore the power of language itself where Jacki demonstrates some interesting techniques and strategies that can help you communicate in a more engaging manner with your customers – and how this engaged communication leads to more business.   Watch today’s episode for tips on how to fully utilise your communication skills to create, build and maintain lucrative human to human relationships with your customers. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M   If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell   1:00 – How getting your customers to say ‘No’ can improve your business negotiation skills.  3:00 – Your pace of speech: are you making your customers feel uncomfortable? 3:40 – Example dialogues of how to use the Power of No 4:13 – The power of language: how sensory words can impact the level of engagement you’re your customers 6: 12 – Why Direct Mail is making a comeback 8:00 – The importance of personalised service: how it cuts through in the marketplace. 9:04 – Are the Newspaper and Magazines dead mediums in the Real Estate Industry? 9:45 – Looking from an evolutionary angle, have our customers had the time to adapt to the complete change of business in the last 20 years? 10:40 – Summary of the Power of No and why you should sweat the small stuff. 12:10 – How researching your customer will build trust faster. 

BUILDING YOUR CORPORATE CHARACTER HOW TO STAND OUT IN YOUR MARKETPLACE   In today’s episode, Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the rise of H2H business and how a Corporate Character enables you to develop strong human to human relationships that will help you succeed in your marketplace.   Be true to you and connect with your clients. Watch today’s video for tips on how to build a personal brand that effectively communicates your message whilst being true to your authentic self.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. Thank you, M&M 1:52 - Eview philosophy: Giving members a unique identity in the marketplace 2:23 - H2H and the new form of business 3:16 -  Neuromarketing: how leveraging other existing brands and existing memories can help your brand.  5:13 – How to win business in your marketplace 6:58 – A corporate character: what is it and how do you create yours? 9:55 – What is it about your style that people like - use 360 degree feedback to find out. 10:39 – How to use LinkedIn to ask for testimonials 12:04 – Why emotional personality traits are better when building your corporate character

THINKING OF OUTSOURCING YOUR TRUST ACCOUNTING? HOW OUTSOURCED TRUST ACCOUNTING WORKS AND HOW IT CAN HELP YOU GROW YOUR BUSINESS. Today we are joined by Kerri Robertson from My Admin Partner who shares the entire process of outsourced trust accounting – what it is and how it works, from start to finish. Kerri also shares how this service helps busy directors focus on working on their businesses rather than in their businesses. Watch today’s video to learn the benefits of outsourced trust accounting as well as tips for how you can protect your business from cybercrime.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. Thank you, M&M To learn more about My Admin Partner visit, http://myadminpartner.com.au/ Or get in touch with Kerri on Mobile: 0408 327 678 Phone: 03 9788 9800 Email: kerri@myadminpartner.com.au 2:29  - How does outsourced trust accounting work? 5:40 – Remaining VPA for a withdrawn property - how does that get refunded or expended? 6:35 – Is your paperwork correctly filled out? How your outsourced trust accountant can check if you’re compliant. 6:56 – End of month roll overs – what happens on the first of the month? 7:52 – When is outsourced trust accounting not available? 8:57 – Temporary outsourced trust accounting: receive support while staff members are away on leave.   10:09 – My Admin Partner: $200 per Sale file and a sliding scale for rental files. 12:16 – How outsourced trust accounting provides your business support during the whole start-up to established organisation journey.   13:16 – The danger of passing trust accounting on to inexperienced staff members   15:38 – Directors, work on your businesses, not in your businesses 16:09- The rise of Cyber crime: how to protect your business from hackers. 18:51 – The importance of checking the monthly reconciliation report  

PERSPECTIVE 2018 PART 2BE RELATIONAL, NOT TRANSACTIONAL.In today’s episode, the great Tanja M Jones returns to share the key learnings from day two of the Macquarie Bank PERSPECTIVE 2018 Real Estate Leadership Conference, and how you can use these key learnings to be relevant and stay relevant in the changing market.Opportunity, opportunity, opportunity.Watch today’s video for tips on how to prepare for the changes that are coming AND how to leverage these changes in your business.We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.Let us know in the comments below what the top lesson from Perspective 2018 was for you.Thank you, M&MTo learn more about Tanja and TMJ Coaching visit: https://tmjcoaching.com.au/Or get in touch with Tanja at: tanja@tmjcoaching.com.au00:58 - Listen + adapt + apply = success01:45 - Is your business purpose driven and can you answer the question ‘Why?’03:20 – Authenticity: the new currency in today’s world. 04:05 – The 3 C’s of effective leadership05:20 – How to learn what you don’t know and help your team thrive.05:50 – Who determines what the client experience is like?06:30 – How to stop being transactional and start being relational.07:15 – Don’t get too comfortable!08:50 – Summary of the Perspective 2018 Conference

PERSPECTIVE 2018 PART 1 25 % DROP IN SALES: WHAT WILL THE REAL ESTATE AGENCY OF THE FUTURE LOOK LIKE? In today’s episode, we are joined by the great Tanja M Jones who shares with us the key learnings from the Macquarie Bank PERSPECTIVE 2018 Real Estate Leadership Conference, and how you can use these key learnings to successfully grow your business in the changing times ahead. Change brings opportunity. Watch today’s video for tips on how to prepare for the changes that are coming AND how to leverage these changes in your business. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M   01:20 - Perspective 2018: How to remain relevant in an industry that is facing a lot of disruption. 06:05 - Key themes: Purpose, Leadership, Innovation, How to thrive. 06:18 - Future prediction: 25% drop in sales & property management. 07:10 - Building an ecosystem for the client - how to offer adjacent value. 10:39 - Change and disruption is not an excuse to use when your business is not performing. 12:40 - Ecosystem service touchpoints: minimise, personalise and make them memorable 15:20 - Client Experience - the importance to go above and beyond 17: 37 - “The future in real estate is change and we need to disrupt ourselves” 19:28 - Why this is the most exciting time to be in real estate 21:00 - Marc Randolph, CEO of Netflix: how to go from a start up to an internet empire 24:34 - Are you growing or going backwards? 25:30 - How automating systems will enable your staff to shine and be of more service to your clients 26:30 - Maintaining relevance with the customer - is your content consumer orientated? 26:55 - 7.6 Billion dollars is being invested in real estate technology 28:24 - The importance of your digital footprint: 72% of consumers are researching their agents online 31:15 - Summary of learnings from Perspective 2018: become a project manager of the sales process.

THE POWER OF VISUALISATION HOW TO MANIFEST SUCCESS THROUGH VISUALISATION For the third week in a row, we are joined by one of Australia’s leading real estate coaches and best-selling authors, Rik Rushton. In today’s interview Rik shares his best tips for how visualisation can be used as a tool to build your career and manifest your vision of success. If you can see it, you can achieve it. Watch today’s video for insightful advice and ready to use strategies that will help you incorporate visualisation in to your routine to better your achievements and results. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.We welcome your comments below. Thank you, M&M 0:56 - How a real estate coach helped a footballer kick goals. 4:04 – Why your expectations are like the previews of the movie you’re about to see  5:05 – Is it possible to win Olympic gold medals by focusing on mental training rather than physical training?    6:27 -  What to mentally visualise before your appointments & why this exercise is important 7:40 – How visualisation can help you achieve great results even if you’re new to the field. 9:09 – Visualisation in real estate – the importance of a holistic approach.   13:08 – The Power of Connection: book release

DOES THE MARKET SOFTEN, OR DO WE SOFTEN IN THE MARKET? HOW TO HARDEN UP IN A SOFTENING MARKET We are once again joined by one of Australia’s leading real estate coaches and best-selling authors, Rik Rushton. In today’s interview, Rik talks about the softening market and how it is a golden opportunity for agents and business owners to separate themselves from the average players in the market. Fear to change is the enemy of success. Watch today’s video for insightful advice and ready to use strategies, that will help you set yourself up and sail smoothly through the storm that is the changing market. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 0:43 - The changing market 2:02 - The Softening Market - your chance to differentiate yourself from the average player. 3:08 - Why to track your team’s energy levels 3:28 - Why to track your team’s daily diary 4:50 - Why to track your team’s high 5’s 6:20 - How to make it look like you have certainty in this market 8:45 - The importance of planning and having an opportunistic mindset 11:11- Easy choices vs Hard choices. 12:16 - What to do if your doubting your real estate career. 13:05 - What does ‘Go Hard and give 100%’ look like? 14:50 - Short summary: How to Harden Up in a Softening Market

THE POWER OF COMMUNICATION WATCH FOR YOUR CHANCE TO WIN RIK RUSHTON’S BEST-SELLER. Returning to the couch is one of Australia’s leading real estate coaches and best-selling authors, Rik Rushton. In today’s interview, Rik talks about his best-selling book ‘The Power of Communication” and shares some of his top tips on how business owners can communicate and connect with their teams to run a more successful business. Connection is a pillar that supports every successful person and every meaningful pursuit. Watch today’s video for tips on how you can be a master communicator in your workplace, your head space and at your place. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 00:22 – Welcome Rik Rushton 01:10 – Book launch to best-seller 04:15 - Rik's inspiration for writing The Power of Connection 06:00 - The three key areas covered in the book: Family, workplace, and self-talk. 07:00 - Why is successful communication like a symphony orchestra? 08:30 - What business owners should communicate to their teams so they connect as teams 08:50 - Why your business’ values must be clear 09:42 - The importance of providing an environment in which people can grow   10:50 - Being on time: how to structure this value in your business 13:43 - The benefits of pre-appointment visualisations 14:50 - Your chance to win a signed copy of The Power of Connection  

ARE YOU PREPARED FOR THE NEW FINANCIAL YEAR? 5 THINGS TO HELP YOU PREPARE FOR AN AMAZING NEW FINANCIAL YEAR. Joining us on the couch is Tanja M Jones from TMJ Coaching who shares her top 5 tips on how you as a business owner, sales agent, property manager or BDM will fulfil what you say what you want to achieve in a financial year. Learn how to set up an effective plan for the year that will help you achieve your target. Fail to plan and you plan to fail. With 350 days remaining in the new financial year, the time to prepare for the financial year is now.   We hope you enjoy this episode, and as always, please share or tag with someone you may think may benefit and we welcome your comments below. Thank you, M&M

HOW DO YOU CREATE A DIGITAL ECOSYSTEM THAT ATTRACTS MORE CUSTOMERS TO YOUR OFFICE, LEADS THAT YOU CONTROL AND MORE IMPORTANTLY OWN? On this week’s episode, we get to explore that very question and many more with Josh Cobb, CEO and founder of Stepps; Australia’s leading digital marketing experts. From web design, lead generating pages, social media and content marketing, Josh covers with refreshing energy the strategies to use to build a sustainable business. Strategies and tools that are specifically created for real estate agencies and their teams to attract more clients and make them the experts and go to people in their marketplaces. We hope you enjoy this week’s episode and as always, please tag or share with a friend and leave your comments below. PS. To find out how Josh can help you and your team, please visit stepps.com.au or email josh@stepps.com.au. You won’t be disappointed you did

WORKING TOWARDS BEING DEBT FREE. Did you know that most people spend more time planning their annual holidays than they do their financial goals? In today’s interview, Manos discusses the importance of ‘getting your house in order’ as the first goal of a professional real estate agent. That is, becoming financially disciplined and setting a plan in place to achieve a position of being personally debt free. Paying off the home mortgage, credit cards and personal loans is rarely discussed within the industry & Manos shares his thoughts and experience with his team on that very subject. We hope you enjoy this episode, and as always, please share or tag with someone you may think may benefit and we welcome your comments below. Thank you M&M

Welcome to this week’s edition of ‘On the Couch with M&M’ What separates the average from the exceptional? What are the habit’s & rituals of the top 10% in our industry? What actually sets them apart? To answer those questions and more, we are excited to welcome one of, if not the best real estate coach in Australia, Tom Panos. Tom is undoubtedly recognized as one of the best trainers in our industry. His delivery & style is unique, powerful, deliberate and more importantly authentic. His weekly Real Estate Gym podcasts, webinars and ‘weekly rants’ are listened to by thousands and his life & business lessons are invaluable. A straight shooter who walks his talk, he is directly responsible for changing lives in our industry both in a financial and personal level. We hope you enjoy this episode as much as we enjoyed shooting it, and as always, please share or tag with someone you may think may benefit and we welcome your comments below. Thank you M&M PS. This video was taped a few weeks ago and by coincidence has been released on his birthday. From all of us let’s wish him a very special Happy Birthday!

Welcome to this week’s edition of ‘On the Couch with M & M’ In today’s show, we welcome back to the couch for part 2 of a 2 part interview, real estate coach, Jet Xavier as we dive deeper into the psychology, midset and habits of what makes a great real estate agent. Jet is one of Australia’s leading elite performance mental skills and mindset coach’s in the real estate sales industry. He is a leading speaker, presenter, trainer and writer who has conducted over 2500 elite performance mental skills and mindset coaching, mentoring and training sessions with various agents and major agencies across Australia and overseas. Founder of the hugely successful Revive Conference, Jet has been the driving force behind the first ever wellness & well-being report to help identify the challenges faced by many in the industry & help real estate agents at all levels avoid the ‘burnout’ & ‘health’ challenges that many go through. We hope you enjoy this episode and as always, please share or tag with someone you may think may benefit and we welcome your comments below. Thank you M&M

Welcome to this week’s edition of ‘On the Couch with M & M’ In today’s show, we welcome to the couch real estate coach, Jet Xavier. Jet is one of Australia’s leading elite performance mental skills and mindset coach’s in the real estate sales industry. He is a leading speaker, presenter, trainer and writer who has conducted over 2500 elite performance mental skills and mindset coaching, mentoring and training sessions with various agents and major agencies across Australia and overseas. Jet’s BE – LIVE – SELL message is designed to create a personal revolution for sales agents and principals in their business and life to increase success in not only a financial perspective, but more importantly in their health & mental well-being. Founder of the hugely successful Revive Conference, Jet has been the driving force behind the first ever wellness & well-being report to help identify the challenges faced by many in the industry & help real estate agents at all levels avoid the ‘burnout’ & ‘health’ challenges that many go through. We hope you enjoy this episode and as always, please share or tag with someone you may think may benefit and we welcome your comments below. Thank you M&M

Welcome to this week’s episode of "On the Couch with M&M." ‘Should I go out on my own?’ It’s a question we often get asked and one which we love to answer. In this week’s episode we discuss the different options available to individuals who are considering ‘going out on their own’ but more importantly, finding out if it’s the right move for them. Business ownership comes in many different forms and individuals have different expectations and more importantly varying capacity both financially and skill set. Uncovering your ‘why’ is fundamental in deciding on when and as importantly whether going out on your own is the best fit for you. We hope you enjoy today’s show and as always, please leave your comments or any questions below and share or tag a friend you might think may benefit by watching it. Thank you & make it a great week, M&M

Welcome to this weeks episode of "On the Couch with M&M." Technology plays such an important role in everyday business life. It’s implementation in business is ever evolving and when it comes to property management, nothing has revolutionized this area of real estate practice as much as ‘Inspect Real Estate’ has. An absolute game changer in PM processes, and speaking for ourselves, it’s an absolute wonder how we copped without it! To explain the program, it’s features and how we have also incorporated it into our sales division, we are joined by our amazing Inspect Real Estate account manager Rachel Dimitriou. We hope you enjoy today’s show and as always, please leave your comments or any questions below and share or tag a friend you might think may benefit by watching it. Thank you & make it a great week, M&M

On the Couch with M&M Episode 37

Welcome to this weeks episode of "On the Couch with M&M." Branding and marketing is the most important function of any business. There are many moving parts and many components and aspects which make up a business’s brand. How well those components are put together will have a significant outcome to the success of the business. In a two part interview, Manos and Maria are joined by brand expert and business coach Jacki Mitchel. Jacki’s expertise has helped hundreds of businesses create, guide and position their brand message so that they can attract the right audience and in turn convert that audience to paying customers. We hope you enjoy today’s show and as always, please leave your comments or any questions below and share or tag a friend you might think may benefit by watching it. Thank you & make it a great week, M&M

Welcome to this weeks episode of "On the Couch with M&M"   In today's episode, we are joined by Manos' and Maria's sons, George (24) and Kosta (21).   We discuss with them, the impact that working within the family business has had for their learning experiences, how it affects family dynamics inside work and outside of work, as well as their individual journey's of their careers, working within the Eview Group corporate team.   We hope you enjoy today's episode, and as always share with someone who may benefit from this video and ask any questions in the comment section.   Have a great week,   M&M

Welcome to this weeks edition of "On the Couch with M&M". In today's episode, Maria and Manos are sitting down with what we like to call our "Support staff", as they support all aspects of the business, from corporate to agents and even administration. We ask them questions from when they started, how they were hired and what they do to help everyone in the business stay on track with their dollar-making targets. We hope you enjoy this weeks episode, and as always please share and/or tag a friend you may think may benefit and leave your comments below! Have a great week! M&M

Welcome to this weeks edition of On the Couch with M&M.   In today's episode, Maria is flying solo with the beautiful Becky White, business owner of fashion boutique ‘Miss Velvet.’ Becky’s mission & passion is to help and empower both females and males with the use of styling to bring out their authentic and best versions of themselves.   In doing so, she shares how one's fashion and personal look plays such an important role in not only in business but overall self-confidence and personal success.   Beckie has worked with individuals and corporate teams and is able to tailor solutions to compliment your brand image.   They discuss the process of the ‘wardrobe audit’ the ‘shopping tour’ and much more to help you get that perfect look.   We hope you enjoy this weeks episode, and as always please share and/or tag a friend you may think may benefit and leave your comments below.   Have a great week!   M&M.