Podcast appearances and mentions of chris smoje

At the heart of every successful business is exceptional human-centred customer service.  In this episode, we get to chat with experienced customer service speaker, Chris Smoje as he shares how your business can become centred around customer service and the common mistakes business owners make when serving their customers.  For business leaders who want to take that next step and continue to develop their expertise in service for their business, this is a great episode for you.  When you are truly of service to someone and when you truly step into service, you are playing a higher game.  Time Stamps: What is a service culture? (5:38) The difference between service and culture (7:20) Balancing business profitability and being of service (9:57) Common mistakes businesses make when serving their customers (17:18) Control, convince, comply, copy (21:47) How leaders can develop their expertise in service for their business (25:13) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Chris Smojechrissmoje.com Connect with Chris on LinkedIn Subscribe to Chris' Youtube Channel Follow Chris on Twitter For full show notes visit: Businesschatpodcast.com.au

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A Sydney bar owner has publicly lashed out at a customer on social media who was a ‘no-show’ for a restaurant booking. Given the limits of businesses to ten people were they in the right given that a table of four made up 40% of their capacity? Chris Smoje, Customer Service Expert spoke to the program about customer etiquette in a post COVID-19 world.

Chris Smoje joins the podcast to talk about where customer service and branding meet. On My Desk Sarah recommended Andy Crestodina’s Blogging Statistics and Trends report 2018 Chris’s recommendation was Mike House’s Thrive and Adapt Nic’s recommendation was to follow Telum media.   Links you might need You can find Chris on Twitter here. Brand Newsroom is a marketing podcast for anyone who has a say in how companies are communicating — covering marketing, content marketing, public relations, media, branding and advertising.   www.brandnewsroom.net

In this episode we're chatting with Chris Smoje who is a specialist in customer service and customer experience. Chris works with businesses through his consultancy, DIME Customer Service, in a training and consulting capacity helping them improve their customer service and customer experiences. This is a fantastic episode to listen to for any business owner […] The post E94 – Improving Customer Service & Customer Experiences with Chris Smoje appeared first on The Business Marketing Show.

Two-thirds of us have jumped on social media to complain about bad customer service. Today BNR asks expert Chris Smoje how do you give good customer service on social media?   On My Desk Chris recommended Blinkist Nic mentioned the 2018 Edelman Trust Barometer Sarah recommended an article from Buffer Social on the new Facebook algorithm James suggested a book by Allan and Barbara Pease, The Answer.   Links you might need If you want to enter the competition to win a copy of Contently’s book The Storytelling Edge, pop along to the BNR website here.   Brand Newsroom is a marketing podcast for anyone who has a say in how companies are communicating — covering marketing, content marketing, public relations, media, branding and advertising.

The Smallest Things Can Make the Biggest Difference to Your Customer Shep Hyken Interviews Chris Smoje, Founder of DIME Customer Service What can you be doing to make a big difference for your customers? Shep Hyken and Chris Smoje discuss how the smallest actions can make the greatest impact on your customers. Top Takeaways: • The DIME Customer Service approach: Deliberate Interactions Memorable Experiences • Four stages of service: You can’t have one without the other. They must all go together, like steps or levels. 1. Habitual – This goes hand-in-hand with being deliberate. Great service must be practiced all the time, and it will become habit. Great service doesn’t happen by accident. It is intentional. 2. Enjoyable – Giving customer service is like giving a gift. Doing it should bring joy. It creates a positive emotion, and the gift giver expects nothing in return. 3. Remarkable – To get customers’ attention, something remarkable must happen. This doesn’t have to be something big; it just needs to stand out. 4. Transformational – There is so much more to a sale than just making a sale. In some way or another, each interaction with a customer leads to some kind of change in their life. It goes so much deeper than just what is seen on the surface. • The five values of a service-focused team: AEIOU 1. Accountable – Every member of the team must be on the same page, and must be held accountable. 2. Energetic – In front of customers, there’s a particular way you must behave. Staff members need to bring energy into each interaction. 3. Innovative – You don’t have to have a lot of resources, or a huge staff to give great customer service. Empower the people you do have so the leadership can focus on the tasks they need to get done. 4. Optimistic – When an organization knows what it’s doing, there is clarity and purpose. It’s important to internalize and really understand what works best for you. Since customer service is a long-term game, evolution is always happening. In order to get through this, optimism is critical. 5. Unique – Leaders must be connected to their customers. This allows the leaders to understand that each customer is unique. In turn, the customers can be served better. About: Chris Smoje is the founder of DIME Customer Service where he works with organizations to achieve service excellence through their culture, interactions, processes, and experiences. He is a regular media commentator on customer service in Australia. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Customer service is one of the best marketing tools around. James, Nic and Sarah are joined by an expert in the area — the founder of Dime Customer Service, Chris Smoje. On My Desk Nic recommended Jo Saunders book Get Good or Get Off. Sarah’s recommendation was a blog post by Lush Digital’s copy editor, Wendy Wood, called 10 frequently ignored grammar rules you need to know. Chris’s recommendation was Flipboard. James’ recommendation was a post on LinkedIn by Jeff Stibel called 5 ways to give your brain a break right now. Brand Newsroom is a podcast for anyone who has a say in how companies are communicating — covering marketing, content marketing, public relations, media, branding and advertising.