Soft Skills for Leaders with Lisa Evans

Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership. In this insightful episode, we unlock the concept of self-leadership with the renowned Andrew Bryant, founder of Self Leadership International. Join us as we delve into the essential elements of self-awareness, choice, intentionality, and the impact of emotional intelligence in today's rapidly changing world. Andrew shares practical tips, personal anecdotes, and valuable insights from his book "The New Leadership Playbook," highlighting the need for self-love, humility, and the ability to empower others. Discover how effective leaders transcend the need for external validation and empower their teams to take ownership. Explore the lessons learned during the pandemic, the importance of diverse perspectives, and the value of continuous personal and professional growth. Tune in to gain valuable insights that will enhance your leadership skills and personal development. Timestamps 00:00 Moving from physio and fixing people to peak performance. 06:11 Stoic philosophers ponder human essence in the AI era. 07:05 Incorporating humanity into AI algorithms is crucial. 12:07 Self-examination, acceptance and growth in life. 16:19 Self-leadership: knowing oneself and sharing the spotlight. 19:40 Delegate vision, trust delivery, equality in work. 23:08 Young and old leaders bring valuable perspectives. 24:56 Recognising limits, seeking guidance, learning from mistakes. 27:29 Checkmate reached in more moves, avoid tunnel vision. 30:33 Self-love opens you up and adds value. 34:56 Lead by example. Action separates the top 1%. Why Listen? Unlock your potential and enhance your leadership skills with Andrew Bryant's insights on self-leadership, bias, and personal growth in this episode of "Soft Skills for Leaders." Talking Points - Self-leadership is defined as intentionally influencing thinking, feeling, and actions - Importance of self-awareness, choice, and intentionality in shaping our lives - Challenges of overcoming societal systems that discourage independent thinking - Value of humility, accountability, and deconstructing decisions to overcome biases - Tips for developing self-leadership, including journaling, accountability, and self-care - The importance of self-love and surrounding yourself with people who value you - The New Leadership Playbook: focusing on self-leadership as a conversation - The pandemic's impact on leadership, including the need to trust and empower teams The Top 3 Takeaways  1. Self-leadership requires self-awareness, intentionality, and daily practice, intertwined with emotional intelligence as we intentionally influence our thinking, feelings, and actions towards our objectives. 2. Effective leadership involves empowering and encouraging others. It also necessitates engaging in dialogue, understanding individuals' needs, wants, and beliefs, and identifying blind spots. 3. Practical tips for developing self-leadership include journaling to capture internal narratives, having an accountability buddy or coach, and practising self-care and self-love. Also, learning from mistakes, deconstructing success, and seeking specific feedback are crucial elements of self-leadership. Connect with Andrew Bryant LinkedIn: https://www.linkedin.com/in/andrewbryant/ Website: https://www.selfleadership.com Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, contact Lisa.  Connect with me on Facebook and Instagram

Welcome to "Soft Skills for Leaders," the podcast where we explore the critical skills needed for leadership. In this episode, our host Lisa Evans sits down with resilience expert Michael Licenblat, author of "Pressure Proof," to delve into the importance of resilience in business. Michael shares his journey of overcoming setbacks and rejection in building a successful natural therapy business, drawing from his background in psychology, shiatsu therapy, and martial arts. Join us as Michael discusses the evolving challenges faced by leaders in a rapidly changing business landscape, emphasising the need for psychological safety, effective communication, and nurturing talent in teams. We'll also explore the significance of self-care for resilient leaders, and Michael shares his recommendations for developing leadership skills, including resources for inspiration and personal growth. Tune in as we uncover the key principles behind building resilient teams and discover valuable insights from Michael's experience. This episode is packed with practical tips and thought-provoking ideas to equip leaders with the skills needed to thrive in today's dynamic business environment. Timestamps 00:00 Parents taught business, resilience; important in life. 06:42 Trust your gut: essential for success. 07:24 Stay resilient, trust yourself, and overcome challenges boldly. 10:28 Bounce back fast from setbacks and recover quickly. 14:59 Embed resilient practice in teams for success. 19:18 Leaders sustain energy and improve team effectiveness. 21:07 Loss of control during COVID-induced anxiety. 24:14 Work with high-performing teams under pressure. 27:17 Vocal, grounded entrepreneur Gary Vaynerchuk inspires listeners. 29:39 Comedy journey: resilience, rejection, perfecting material, persistence. 33:38 Visit bouncebackfast.com.au or pressureproofinstitute.com to start. Why Listen? In this episode, resilience expert Michael Licenblat offers practical tips for building resilient teams in today's rapidly changing business landscape. Listeners will gain valuable insights on fostering psychological safety, sustaining talent, and developing critical leadership skills. Talking Points - Michael's journey of resilience in business, drawing on entrepreneurship, natural therapy, and martial arts. - The evolving challenges in business, including AI, intellectual property theft, fake news, and influences. - The importance of creating psychological safety in teams through honest feedback and coaching through change. - The role of leaders in sustaining talent by managing individuals' energy and output. - The crucial role of communication and emotional intelligence during times of major change. - Resources for developing leadership skills, including podcasts and autobiographies. - The relevance of stand-up comedians' resilience in their careers. - Practical strategies for building resilient teams, such as repurposing pressure and fostering space for failure. The Top 3 Takeaways  1. The importance of resilience in business: Michael Licenblat shares insights into the critical role resilience plays in navigating the rapidly changing landscape of business, particularly in the face of challenges such as AI, intellectual property theft, and fake news. 2. Strategies for building resilient teams: Listeners can gain valuable knowledge on developing resilient teams by focusing on skills such as decision-making, tenacity, empowerment, and coaching through change. This is essential for sustaining talent and encouraging growth in the face of adversity. 3. Resources for personal and professional development: Michael recommends resources such as Gary Vaynerchuk's podcast and autobiographies of comedians as tools for cultivating resilience and inspiration.  These takeaways provide actionable insights for leaders looking to enhance resilience and adaptability within their business or team. Connect with Michael Licenblat LinkedIn: https://www.linkedin.com/in/michaellicenblat/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, contact Lisa.  Connect with me on Facebook and Instagram

Uncover the essential human skills that drive exceptional leadership and discover the empowering impact of coaching on team development and capability improvement. My guest is Paul Skewes who is a seasoned leadership development coach, and he partners with mid to senior-level leaders to enhance their leadership capabilities. He brings a wealth of experience from working across various industries, particularly within the resources sector. Paul is here to share his insights on the importance of essential leadership skills, the challenges leaders face, and how coaching can empower both leaders and their teams. So, let's dive into this insightful discussion with Paul Skewes. Timestamps 00:00 Paul's Journey into the realm of leadership and coaching 05:01 Organisations are crazy busy, causing burnout. 08:50 Refocusing team vision to focus on what matters 12:47 Regular discussions and clear development goals. 16:04 Effective leadership needs time, compassion, and empathy. 19:35 Paul shares top three tips 24:43 Leadership challenges, support lacking, conflicting information. 27:18 Work demands cause burnout risk in organisations. 30:40 Attitude, listening, questioning, communicating - key leadership traits. 35:28 Regular meetings maintain mutual understanding and clarity. 39:48 Connection is crucial for teamwork. 41:31 Listen to your team and avoid one-sided meetings. Why Listen? Discover the essential human skills and impactful coaching strategies that can transform your leadership approach in this episode with Paul Skewes and Lisa Evans. Talking Points - Importance of human connection within team leadership - Need for leaders to schedule regular time with their teams - Collaborative approach to meetings with team members - Emphasis on listening more and talking less during interactions - Challenges of performing tasks leaders don't enjoy - Importance of engaging with and understanding team members on an individual level - The social process of leadership and its impact on team communication and engagement - The value of coaching and its increasing role within companies The top three takeaways from this episode are: The importance of scheduling regular time with your team for quick check-ins and adopting a collaborative approach to meetings, focusing on listening more and talking less. The value of caring, compassion, and empathy in approaching work and leading a team, and the significant impact it can have on team members. The critical "soft skills" for great leadership, include the genuine desire for leadership, the ability to listen intently, and effective communication. Connect with Paul Skewes LinkedIn: https://www.linkedin.com/in/paulskewes/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram

I'm excited to bring this episode of Soft Skills for Leaders to you today.  My guest is Ron Kaufman, a global leader in the service industry and the author of "Uplifting Service". Ron is one of the world's foremost authorities on customer service, and building strong service cultures. His expertise has been honed through years of working with various organisations, from facilitating international events to advising governments on improving their service culture.  Ron's insights are not to be missed, as he shares his wealth of knowledge on service excellence and leadership skills. It's a pleasure to have him here on Soft Skills for Leaders. In this episode, Ron shares his insights on leadership, service excellence, and the power of caring for the future well-being of individuals and the environment. From managing expectations and cultivating trust to the evolution of his brand moniker, "serve, care, love," Ron explores the emotional depth of empathetic care and the importance of creating value for both external and internal customers. Join us as we delve into the essential soft skills leaders need, and discover how leaders can create oasis moments for their teams amidst overwhelming situations.  Timestamps 00:00 How Ron got started in this journey. 03:11 Promoting Ultimate Frisbee globally and learning about the different customers. 07:06 Creating value through service, internally and externally. 12:41 Apple store and Genius Bar create an experience. 14:54 Apple store purchase experience feels like the first time. 18:39 Create exceptional first-day experience for employees. 21:55 "Valuing creativity, innovation, and personal connections." 25:02 Service creates value by contributing to well-being. 28:29 Employee trust matters more than transparency. 30:03 Trust in competence, capacity, and care. 33:18 Recognise others' emotional needs, and be compassionate. 37:03 Create oasis moments to shift moods effectively.   Why Listen? Ron Kaufman provides valuable insights and ways of enhancing service excellence, building trust, and creating a positive work culture. By tuning in, leaders can gain an understanding of the importance of caring for the well-being of individuals and the environment, and learn practical soft skills for creating value and fostering strong relationships within their teams and with customers. You will gain actionable strategies to improve customer experiences, motivate your teams, and ultimately elevate your organisation's service culture. Talking Points

Welcome back to another episode of Soft Skills for Leaders! I'm your host, Lisa Evans, and today we have a very important and timely topic to discuss: "Grey Area Behaviour" in the workplace. Joining me today is Yhana Lanwin, the founder and CEO of Sans Prejudice Solutions, who brings a wealth of expertise in diversity and inclusion in the workplace. In this episode, we delve deep into the world of grey area behaviours, those actions that aren't clearly right or wrong, acceptable or unacceptable. These behaviours can create discomfort, ethical dilemmas, and even serious issues in the workplace. As legislative changes require employers to provide a psychologically safe workplace, it's crucial for leaders to navigate these grey areas with finesse. Yhana shares her expertise on the subject, highlighting the three common grey area behaviours: silence, uncertainty, and micromanaging. We explore the impact of uncertainty in the workplace and how leaders can address it through effective communication.  Timestamps 01:50 Concerned about a lack of change, a driving force for Yhana. 04:38 Defining black and gold behaviours to understand grey. 08:42 Acknowledge power, influence, and responsibility as leaders. 10:03 Consistency and listening are important for leaders. 16:34 Creating spaces for conversations, and training struggles to be effective. 19:06 Leaders need to prioritise psychological safety. Confidentiality, independent support, and trauma-informed responses are crucial.  23:23 Leaders can use system controls to address bias, discrimination, and mental health impact. Affordable online tools are now available.  25:35 Evaluation of biases through technology and self-awareness. 27:45 Emerging research database offers trends and they are free. Why Listen? Gain valuable insights on how grey area behavours can impact your team's morale, create ethical dilemmas, and even affect individual mental health. Discover practical strategies to navigate grey areas, foster psychological safety, and become a leader who thrives in the ever-changing landscape of modern leadership. Talking Points Grey area behaviours: Complex workplace actions with ambiguous consequences. Leadership impact: Acknowledging influence and modelling positive behaviours. Psychological safety: Creating a safe and supportive work environment. Reporting processes: Clarity, confidentiality, and involving independent parties. Seeking outside help: Mediation and expert advice for challenging situations. Using technology: Tools to address bias and promote diversity. Creating a thriving culture: Routines, structured spaces, and open conversations. The top three takeaways from this episode are: 1. In this episode of Soft Skills for Leaders with host Lisa Evans and guest Yhana Lanwin, the top three takeaways are: 1. Grey area behaviours can create discomfort, ethical dilemmas, and issues in the workplace. Leaders need to be aware of these behaviours and address them to create a psychologically safe workplace. 2. Psychological safety: Leaders must prioritize psychological safety in the workplace. This means acknowledging their impact and influence, modelling appropriate behaviours, and creating a space where employees feel safe to speak up about any issues they may be facing.  3. Using technology for bias and discrimination: Leaders can utilise tools and technology to address bias and discrimination within their teams. Apps and tools can help assess gender-balanced language in job ads and identify subconscious bias. Seeking support from databases like Sage publications can provide valuable insights.  Quotes Creating a Safe Space for Discussions: "It's around being able to create a space where if you can talk about small things, then you don't need to talk about big things." The Best Tool for Podcasters - check out CastMagic  Connect with Yhana Lanwin LinkedIn: https://www.linkedin.com/in/yhanaduffy/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram  

In this episode of Soft Skills for Leaders, host Lisa Evans chats with Kirryn Zerna, a former corporate communications professional in the financial services industry, who spent the first 20 years of her career developing campaigns for large-scale organizations aimed at capturing the hearts and minds of their employees. Inspired by her passion for public speaking, she transitioned into becoming a speaker herself, focusing on helping individuals envision new possibilities and take the next step in their personal growth.  Welcome back to Soft Skills for Leaders, the podcast where we delve into the human side of leadership to help you enhance your skills and create a culture of connection. I'm your host, Lisa Evans, and I'm thrilled to be bringing you another episode filled with curious conversations, tips, tools, and ideas to develop critical leadership skills. Before we dive into today's topic, I want to address the gap in releasing episodes recently. Finding available interviewees during busy times has presented some challenges, but I'm back on track! I'm considering incorporating more solo episodes based on a suggestion from one of our listeners. Speaking of which, I'd love to hear from you! What topics would you like to explore in upcoming episodes? Drop me a message and let me know. Now, let's get into today's episode.  Connection is the glue that holds organisations together, but building those connections can be challenging due to individual differences and remote work. In this conversation, we will discuss how connected leaders understand and meet the needs of their teams and organisations. Through effective communication and small talk, they bridge gaps and cultivate high performance. We'll also explore the impact of remote work and flexible schedules on connection, as well as the importance of maintaining boundaries while staying connected. Kirryn will provide practical advice on developing communication, understanding team members' preferred communication methods, and creating rhythms that foster engagement and productivity. So, whether you're a seasoned leader or just starting out on your leadership journey, this episode is packed with valuable insights and actionable tips to help you create a culture of connection. Stay tuned as we dive into the art of connection with Kirryn Zerna. "We're living in a place where there's an attention scarcity, that there are so many channels, so many digital options competing for our attention and so we need to be intentional about communicating which ones we will use and then stick to that plan." Timestamps 00:05:15 Connection is vital; a leader understands team, organisation, and relationships. 00:08:57 Flexible work hours, diverse communication methods, potential misunderstandings. 00:10:13 Increased expectation for quick response in flexible work. 00:13:48 Setting intentional boundaries in the work environment. 00:18:16 Remote work lacks social connection and trust. 00:22:37 Leaders should clearly communicate their preferences. 00:26:36 Building team rapport is important for productivity. 00:28:13 Curiosity, listening, and effective communication for leaders. Why Listen? Discover the transformative power of connection in leadership as we explore practical strategies to create a culture of connection and unleash the full potential of your team. Tune in to gain valuable insights and unlock the secrets of fostering meaningful relationships in the workplace. Talking Points Importance of connection in organisations and its role in team dynamics and performance. Impact of small talk on employee well-being and behaviour at work. Importance of understanding individual preferences for work and communication. Importance of social connection in the workplace and challenges in remote work. Challenges and opportunities in digital communication and maintaining boundaries. Importance of clear communication styles and setting expectations. The top three takeaways from this episode are: 1. Building connections and cultivating a culture of connection is essential for leaders. It acts as the glue that holds the organisation together and leads to better team dynamics and performance. 2. Small talk plays a significant role in fostering connection and improving employees' well-being and behaviour at work. Leaders should not neglect the art of small talk and engage in personal conversations to show interest, build rapport, and create connections. 3. Effective communication is crucial for maintaining connections in today's fast-paced, digital work environment. Leaders should establish clear communication styles and preferences, have upfront conversations, and develop an "operating manual" for each team member to ensure effective and efficient communication. Quotes "I see inclusive leadership as the use of inclusion to support individuals, teams and organisations performing. Every single person, regardless of their identity, functions better when they have a sense of belonging and that their uniqueness is valued." The Best Tool for Podcasters - check out CastMagic  Connect with Kirryn Zerna LinkedIn: https://www.linkedin.com/in/kirrynzerna/ Website: https://www.kirrynzerna.com/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram  

In this episode of Soft Skills for Leaders, host Lisa Evans chats with Carmel Luck, a communication specialist, to discuss the fascinating topic of Cracking the Email Code for Clear Communication. Emails have become an integral part of our daily lives, and it's crucial for leaders to master the art of effective written communication. Carmel will be sharing valuable insights and practical tips on navigating the email landscape with clarity, conciseness, and impact.  We'll explore the use of email helpers, such as voting buttons and file-sharing tools, to streamline communication and save precious time. Discover the power of email templates and auto-responses to enhance your efficiency and manage expectations.  But it's not just about productivity. Carmel will delve into the importance of inclusive email communication, considering cultural differences and the needs of diverse recipients. We'll learn how to avoid common pitfalls, like excessive exclamation marks or passive-aggressive language, that can inadvertently cause misunderstandings or frustration.  And let's not forget about email etiquette. Carmel will guide us through best practices, from crafting concise and informative subject lines to using bullet points and bold formatting to highlight key information. We'll also explore the impact of scheduling emails and the expectations of constant availability in our ever-connected world. Timestamps 00:01:17 General discussion about how emails have become overwhelming.  00:06:09 Keep emails concise and consider alternative methods. What needs to go into an email to get your point across?  00:08:43 Email frustration and passive-aggressive behaviour that can come out in an email.  00:12:44 Etiquette is important for effective email communication. 00:15:47 Professionalism is key; be approachable and cautious. 00:18:50 Increased email responsiveness prompts increased scheduling tool usage. 00:21:26 Use email tools appropriately: subject, language, compassion. 00:26:23 Email helpers save time by providing tools like voting buttons, file shares, templates, and auto-responses. 00:27:41 Customise email message for mobile efficiency. Why Listen? "Master the art of clear and effective communication in every email you send, taking your leadership skills to new heights!" Talking Points Importance of clear and effective email communication. Using email helpers like voting buttons and file-sharing tools. The impact of tone and language in emails. Avoiding passive-aggressive language and excessive punctuation. The need for thoughtful consideration of recipients. Managing expectations and respecting personal time. Promoting inclusive and accessible email communication. Choosing the appropriate communication tool for complex or sensitive topics Implementing the "zero inbox" policy and reducing email clutter. Reflecting on the impact of constant email availability The top three takeaways from this episode are: 1. Using email helpers and tools such as voting buttons, file-sharing tools, and email templates to enhance productivity and save time.  2. Be mindful of clarity and tone: The significance of clear and concise communication in emails. Excessive punctuation marks, sarcasm, and passive-aggressive language can lead to misinterpretation and misunderstandings.  3. Prioritise professionalism and inclusivity: It is essential to be mindful of professionalism in email communication. It is important to avoid mixing personal opinions with professional perspectives and to always stick to stating facts. Inclusive communication must consider different cultures. Quotes "The Importance of Professionalism in Emails: "You can never get into hot water if your email is perfectly professional and just stating facts." The Best Tool for Podcasters - check out CastMagic  Connect with Carmel Luck LinkedIn: https://www.linkedin.com/in/carmel-luck-66b4aa32/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your speaking, presenting and business storytelling? Book a complimentary coaching session with Lisa here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram  

In this episode of Soft Skills for Leaders, host Lisa Evans chats with Síle Walsh. Síle is a captivating leader specialising in leadership and organisational development. Her focus is on creating inclusive environments that foster performance and psychological safety. With a background in coaching psychology and organisational development, Síle brings over a decade of experience working with clients both in Ireland and internationally. Her mission is clear: supporting effective leadership to cultivate high-performing, inclusive workplaces where people not only thrive but also achieve extraordinary results. Get ready to be inspired as Síle shares her expertise and passion for making a lasting impact on organizations worldwide through our podcast.. Timestamps  [00:01:17] From car washing to leadership coaching.  [00:06:43] What is Inclusive leadership?  [00:09:50] Journey of self-improvement and overcoming biases. [00:12:02] Inclusive leadership to address diverse needs.  [00:17:11] Inclusive leadership involves acknowledging valid perspectives, considering organisational values, and reassessing decisions. It requires self-regulation and listening for nuances in language and values. [00:24:15] Reduced fear, improved performance, higher engagement, better outcomes. [00:29:20] Inclusion is a shared responsibility for all. [00:36:39] Inclusive skills, emotional intelligence, and critical thinking are essential soft skills for leaders. Summary  In this episode of Soft Skills for Leaders, Síle Walsh discusses the importance of inclusive leadership, highlighting the need for leaders to embrace diversity, create psychological safety, and develop essential skills such as emotional intelligence and critical thinking. Talking Points The importance of acknowledging that everyone's position is valid. Taking into account organisational values, mission, and purpose in decision-making. Asking the team to reassess their decision before reassessing the leader's own decision. Developing the team's capacity for inclusive decision-making in future meetings. The self-regulation and multiple truth perspectives required for inclusive leadership. Considering nuances in language and different perspectives in discussions about inclusion. Being attentive to what has been missed or misunderstood between people in meetings. The top three takeaways from this episode are: The top three takeaways from this episode on inclusive leadership are: 1. Inclusive leadership is essential for maximizing the potential of teams and organisations. It allows leaders to leverage the individual competencies of team members to enhance overall performance. 2. Inclusion fosters psychological safety within the team, enabling individuals to express their true thoughts and contribute to the work without fear. This leads to more innovative and creative ideas, robust decision-making, and improved business outcomes. 3. Inclusive leadership is a shared responsibility that requires active participation and contribution from everyone in the organisation. This includes leaders, colleagues, and individuals themselves, who should communicate their needs and seek support to create an inclusive work environment. Quotes "I see inclusive leadership as the use of inclusion to support individuals, teams and organisations performing. Every single person, regardless of their identity, functions better when they have a sense of belonging and that their uniqueness is valued." Powered by CastMagic  Links to other Soft Skills for Leaders podcast episodes Self-Awareness with Dr Nia Thomas  Leading with Empathy Connect with Síle Walsh LinkedIn: https://www.linkedin.com/in/silewalsh/ Website: https://www.silewalsh.com/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram Book a complimentary mini-coaching session with Lisa here.

In this episode of Soft Skills for Leaders, host Lisa Evans sits down with Arthur Carmazzi to discuss the importance of soft skills in building a thriving culture, highlighting key skills such as empathy, communication, and being concise, along with creating an inclusive and diverse workplace and understanding different processing types. Arthur is not only a thought leader and a renowned speaker, but also the founder of Directive Communication Psychology and The Coloured Brain, two incredibly innovative approaches to understanding human behaviour and enhancing leadership skills. Timestamps [00:00:03] Arthur Caramazzi founder of Directive Communication Psychology and The Coloured Brain.  [00:05:34] Blaming people, realising it's the environment, and ultimately saving the company. [00:09:06] Different industries require different cultures for success. Key factors include a safe environment, trust and respect. [00:11:51] A good culture values and empowers individuals. [00:15:42] Personality is complex; cannot be simplified. [00:20:23] Lack of communication and differing processes hinder productivity. [00:23:46] Embrace diversity, respect others, and foster growth. [00:28:30] Creating awareness and connection with language in workplace. [00:33:05] Understand your coloured brain and perception gaps. [00:38:26] Soft skills: empathy, communication, and being concise. Summary  Building a thriving culture and creating an inclusive and diverse workplace and understanding different processing types.  Talking Points Arthur's journey: From blaming others to developing models that saved the company money Roller coaster ride: From managing director to losing all his money. Blame game in the organization - Importance of understanding one's processing style and ambiguity relief process.  Leadership identity and skills in different areas of life.  Knowing oneself and the culture for effective leadership.  Clarity, understanding one's Coloured Brain, and desired culture are foundational. Soft skills: awareness, communication, conciseness.  Business mindset and culture - Importance of a safe environment, trust, and respect in a good culture.  Connecting on a higher level and creating a thriving culture.  Respecting diversity and authenticity. Understanding and respecting different perspectives.  Building genuine connections and supporting emotional motivations.  The top three takeaways from this episode are: Building a culture of thriving requires understanding and practising soft skills such as empathy, communication, and being concise. These skills are essential for creating a safe and inclusive environment where people can thrive and succeed. Understanding different processing types and learning how to effectively communicate and collaborate with people who have different perspectives is crucial. The Coloured Brain model can help teams understand each other better and improve relationships, promoting a culture of respect and understanding. Trust and respect are the foundations of a culture where people can thrive. Creating a diverse and authentic workplace environment where individuals can be their true selves and grow personally and professionally is key to building a culture of thriving. Overall, this episode emphasizes the importance of developing soft skills, creating a culture of inclusivity and respect, and fostering meaningful connections with others in order to build thriving organizations. Powered by CastMagic    Links to other Soft Skills for Leaders podcast episodes Self-Awareness with Dr Nia Thomas  Leading with Empathy Connect with Arthur Carmazzi LinkedIn: https://www.linkedin.com/in/arthurcarmazzi/ Website: https://carmazzi.net/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram Book a complimentary mini-coaching session with Lisa here.

On this episode of Soft Skills for Leaders, my guest is Vikas Garg, founder of Abillion, a digital platform that encourages conscious living and advocates for a vegan lifestyle to promote sustainability and social equity. Vikas has a  passion for promoting a plant-based lifestyle, and discusses how ordinary citizens can have more impact on sustainability than governments or corporations. The interview explores topics such as the importance of empathy and trust as a leader, as well as the impact of animal consumption on social equity and biodiversity. Viaks also shares his personal journey towards becoming vegan, and how ABillion aims to inspire more people to choose plant-based options through the community-based platform.  Tune in to listen to this episode,  a thought-provoking exploration of sustainability and how individuals can make a difference through their daily habits. Timestamps [00:00:30] Introducing Vikas Garg, founder of Abillion, a digital platform promoting sustainable living. [00:02:28] From India to  New York, Vikas had a successful career that led him around the world, but began to question if he wanted to spend the rest of his life in the finance space. He started to think about the role of his values and personal mission, which led him to start his own company. [00:06:16] Vikas was raised vegetarian and appreciates how his values have given him a sense of purpose. Choosing a vegan lifestyle was influenced by his parents' health issues and a better understanding of the impact on health and the environment that dairy has. [00:11:08] Sustainability is about social equity and biodiversity loss caused by consuming animals making us and the planet sick, leading to diseases, deforestation and greenhouse gas emissions. We have an opportunity to change. [00:15:41] Abillion inspires sustainable living through consumption, creating a digital community to help people find the best vegan options and influence businesses to do more. The community aims to inspire simple changes like modifying diet [00:22:20] Great food must be convenient and accessible. Show empathy, not judgment. Create a positive community on social media. Incremental change is good, as reduction is just as important as achieving absolute change. [00:25:30] Large, strong, fast animals are mostly vegetarian, getting protein from plants. Humans get a diluted form of protein from animals, while plants provide clean protein and essential amino acids. Dairy products are marketed as good sources of protein and calcium, but there are other options. Marketing influences ideas about food more than reality. [00:30:34] Soft skills driving success. Leadership requires listening, empathy and trust in your team. It's important to make decisions by considering everyone's voice and feelings. Trust your team and give them space to execute. [00:33:40] Exciting times are ahead for the business to impact more people and double charitable donations. Mission: inspiring a billion people to go vegan. [00:36:00] Speaking to a room of professional speakers, he didn't see that coming! Summary  An inspiring interview with a conscious living entrepreneur Vikas Garg founder of Abillion, a digital platform tackling sustainability through personal consumption.   Talking Points

On this episode of Soft Skills for Leaders, my guest is Dr Nia Thomas. Nia discusses the importance of self-awareness in leadership and provides tips and activities to help people reflect and grow in this area. The conversation covers a range of themes from inclusive decision-making, to managing stress and emotions through meditation. Nia emphasises the importance of conscious leadership, seeking unfiltered feedback, and developing both hard and soft skills in order to become a self-aware leader. If you're looking to improve your leadership skills and gain some practical tips and insights, this episode is a must-listen. Timestamps [00:03:50] Defining Self-Aware Leadership Through Reflection and Regulation [00:20:40] Self-awareness hindered by filtered feedback and disconnect [00:23:50] Unrealistic Expectations and Toxic Leaders Damage Organizations [00:20:55] Inclusive Decision Making: The Key to Project Success [00:27:45] Self Awareness is a Never-Ending Journey [00:28:42] Solo and team activities to grow self-awareness [00:30:55] Meditation for self-awareness and breathing [00:31:44] The benefits of video review [00:33:14] Facilitated 360° review [00:33:55] Trusted feedback from those you respect [00:35:00] Three word feedback [00:36:22] Softs skills for self-aware leadership. Summary  Nia Thomas discusses various aspects of self-aware leadership, including solo and team activities for self-awareness, coaching and mentoring, the importance of inclusive decision-making and reflection and feed-forward to improve relational skills, and defining nine traits that make up a self-aware leader. Talking Points Self-awareness as a never-ending journey Importance of coaching and mentoring for senior members Reading a room and observing behaviours as essential traits of an authentic and effective leader Unrealistic expectations in organisations and their effect on employee interest Importance of inclusive decision-making and listening skills in bridging the gap of strategic-level disconnect Various methods to build self-awareness Crises management from the macro to the micro level The Impact of bureaucracy and red tape on crisis response Psychological safety and the role of leaders in building it The Dunning Kruger Effect in developing self-awareness  Importance of seeking unfiltered feedback for conscious leadership Nine traits that make up a self-aware leader: care, humility, authenticity, reflection, trustworthiness, adaptability, modelling behaviour, listening, and learning from experience Powered by CastMagic  Links to other Soft Skills for Leaders podcast episodes Leading with Purpose  Head and Heart Leadership Connect with Dr Nia Thomas LinkedIn: https://www.linkedin.com/in/nia-d-thomas/ Website: https://knowingselfknowingothers.co.uk/home/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram Book a complimentary mini-coaching session with Lisa here.

On this episode of Soft Skills for Leaders, my guest is Linda O'Farrell. We discuss the importance of organisational culture and well-being in the workplace. Linda shares her insights on the challenges faced by leaders, the need for high-energy and low-energy spaces, and the importance of creating meaning and purpose for oneself and others. We delve into the necessity of building inclusion and holding well-being days for teams. Tune in to learn more about the soft skills necessary for successful leadership. Timestamps [00:04:33] Navigating Challenges in a Complex World [00:08:36] Feeling the Buzz: Signs of a Great Organisation [00:10:50] Creating Cultures Where Everybody Matters [00:18:00] Designing Well-being: The Next Frontier for Organisations [00:25:35] The Downside of Open Plan Offices [00:29:28] Leading with Purpose: Creating Vision and Impact [00:32:17] Embracing Change: Facing Challenges and Evolving [00:37:16] Embracing Change: How to Find Inner Guidance [00:39:23] Maximising Growth: Coaching, Culture, and Community [00:41:53] Soft Skills: Empathy, Resilience, and Communication Talking Points Episode Summary: Building a Culture Where Everyone Matters The Importance of Good Organizational Culture - Challenges Faced by Leaders in Today's World - Reflection and Changing Our Environment with Inner Guidance - Assessing Our Beliefs and Behaviors to Create a Culture Where Everyone Matters - Purpose as Essential for Success - Embracing Change When Necessary - Dedicated Quiet Spaces in the Workplace - Soft Skills for Leaders: Empathy, Resilience, and Communication - Encouraging Inclusion by Giving Everyone an Opportunity to Speak - Wellbeing as an Engineered Component of Organizational Culture.   Links to other Soft Skills for Leaders podcast episodes  Developing a culture of resilience  Future fit leaders   Connect with Linda O'Farrell LinkedIn: https://www.linkedin.com/in/linda-o-farrell-07b9aa49/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram Book a complimentary mini-coaching session with Lisa here.

My guest on this episode of the Soft Skills for Leaders podcast is Serena Low, an introvert coach who helps professional women find their inner strengths in their quiet nature. As an introvert, it can be difficult to navigate a world that values extroverted qualities such as being outgoing and talkative. From a young age, introverts are often given the label of "quiet achievers" who need to participate more in class. However, this label is not always accurate or fair. Introverts tend to process information internally before sharing their thoughts with others. This means that they may not speak up as frequently in group settings, but when they do contribute, it is often well thought out and insightful. It's important for peers to recognize and appreciate these contributions rather than assume that participation equates to understanding or intelligence. Make sure you tune in to the episode to learn more about Serena and how she helps women unleash their inner strengths. Talking Points Introverts often face challenges in navigating social situations that are designed for extroverted personalities, and introverts are often misunderstood. The labels and stereotypes often come from childhood, often contradicting messages such as being rewarded for being quiet, yet told to speak up. Group settings can be particularly daunting as the pressure to participate is high, and introverted individuals may feel judged or misunderstood by others in the group. From a young age, introverts are often given the label of "quiet achievers" who need to participate more in class. However, this label is not always accurate or fair. Introverts tend to process information internally before sharing their thoughts with others. This means that they may not speak up as frequently in group settings, but when they do contribute, it is often well thought out and insightful. How does an introvert find a way to contribute in an authentic and meaningful way to demonstrate their leadership? Introverts tend to think deeply about issues before expressing their thoughts on them, which leads to well-considered opinions. Which can result in others choosing to listen as the introvert shares wise thoughts. Why 'faking extroversion' is detrimental and causes personal conflict. What happens when the mask comes off? Behaving in this way is exhausting and can cause stress. How introverts choose to use their energy. Solitary activities are usually enjoyable! Finding a healthy equilibrium to recharge and manage limits. Getting older and being more comfortable in our own skin and less time worrying about other people's perception of us. Qualities that set introverts apart can include - calmness compassion, empathy, deep listening, holding space and helping others feel safe. How are we treating the quieter members of the team? As we strive for more inclusive workplaces, leaders find themselves tasked with the challenge of ensuring that everyone can thrive in their work environment. Leaders need to find ways to give each person the opportunity to contribute to the shared goals and appreciated each individual the way they are. Examples of leaders who create an ideal environment for all communication styles. How do we let others know our preferred style? Our identity is so much more than our style. Being quiet is one element. Don't let labels define you. How the introverted business owner learns to communicate their value and be successful at sales and marketing.   Links to other Soft Skills for Leaders podcast episodes Flourishing Introverts with Joanne Rawbone Marketing the Gentle Way with Sarah Santacroce Quietly Powerful Leadership with Megumi Miki   Connect with Serena Low Web: https://serenalow.com.au/ LinkedIn: https://www.linkedin.com/in/serena-low/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram Book a complimentary mini-coaching session with Lisa here.

Lynda Folan is my guest on this episode of Soft Skills for Leaders. Lynda has a PhD in Organisational Psychology, and 35 years of experience in the corporate world across three continents.  Her recently published book, "Leader Resilience - The New Frontier of Leadership" (2021), offers insights into the highly relevant topic of resilience and challenges how we think about leadership and leadership development.  Talking Points The early days of shaping a career The most significant changes in organisations over the decades Tougher for leaders post-COVID with change in work Organisations and leaders are more agile Mental health issues post-COVID has a huge impact Shifting thinking for the first step to building resilience A psychologically safe environment  Recent Legislation Work Safety and Health Act 2020 Psychological disconnect due to toxicity What are the signs of bullying and how is it defined? Covert bullying  is common and hard to deal with The rise of narcissism in society First steps in tackling undesirable behaviour What we need to talk about. Links to other Soft Skills for Leaders podcast episodes Building Inclusive Workplaces Respect at Work Surviving a toxic workplace Connect with Dr Lynda Folan Web: https://inspireddevelopment.net/ LinkedIn: https://www.linkedin.com/in/dr-lynda-folan-a241061b/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, contact Lisa.  Connect with me on Facebook and Instagram Book a complimentary mini-coaching session with Lisa here.

Darren McFarlane is my guest on this episode of the Soft Skills for Leaders Podcast. Darren is the founder of Next Level Mentoring. He realised the power of mentoring at the time he was an emerging leader in the oil and gas industry, and he had the opportunity to be part of a mentoring program. When Darren was at a crossroads later in life, he decided to start a business matching and supporting mentees with mentors, so that others could experience the value and results of having a mentor and being a mentor. Talking Points Where it all started for Darren From an engineering background to leading a team Human leadership changing the way of work Open communication as a way to foster teams Treat people the way you want to be treated yourself  Turning point from employee to entrepreneur Becoming a mentee to realize the value of mentoring The difference between mentoring and coaching The importance of receiving feedback Links to other Soft Skills for Leaders podcast episodes Amplifying Team Accountability  Navigating Conversations in Business Connect with Darren McFarlane Web: https://www.nextlevelmentoring.com.au/ LinkedIn: https://www.linkedin.com/in/darren-mcfarlane-013a1724/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa.  Connect with me on Facebook and Instagram Book a complimentary mini-coaching session with Lisa here.

My guest on this Soft Skills for Leaders Podcast episode is Gihan Perera. We chat about the essential topic of how leaders can lead in today's workplace and be ready for the uncertainty of the future. Leaders can adapt by bringing the best from the past and to the future and learning new ways of working and leading.  Talking Points The meaning of being fit for the future. The new challenges facing leaders post-pandemic in the period of crisis management and growth. The similarities between disruption and innovation. The five key differences between teams that are aligned with the past with those that are fit for the future. The best workplaces on earth and what the Harvard study showed us. The payoff to diversity and how we need diverse thinking to solve the world's problems. The ageing workforce and the value of younger and older people working together. Engagement vs meaning and how an organisation may have a purpose aligned with people's values to optimise engagement. Leadership in the age of Artificial Intelligence and how AI can help by accelerating the experience curve. Automation of jobs and the skills of the future. The two most asked questions that Gihan is asked when he speaks at conferences. The importance of receiving feedback Links to other Soft Skills for Leaders podcast episodes  Head & Heart Leadership  Well-Being of Teams Connect with Gihan Perera Website: https://gihanperera.com/ LinkedIn: https://www.linkedin.com/in/gihanperera/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.    

My guest on this episode of the Soft Skills for Leaders Podcast is Dr Kirstin Ferguson.  Dr Kirstin Ferguson is an award-winning, globally recognised author, columnist and company director. She is one of Australia's most prominent leadership experts with a 30-year executive career and a PhD in leadership and culture. Kirstin is changing how the world looks at leadership, helping people become modern leaders who can lead with their head and heart. Kirstin believes that leadership is simply a series of moments, and every moment allows you to leave a positive legacy for those you lead. Whether you are heading up a  large company, managing a small team or guiding your family, our ability to integrate head and heart influences our success in leading others and navigating our complex world. Kirstin explains the eight key attributes of a head and heart leader and provides the tools to measure your own approach. Along the way, she shares her conversations with modern leaders from a broad range of backgrounds whose stories will surprise you, challenge your thinking and inspire you to be the leader the world needs today. Talking Points Kirstin's diverse early career Lessons learned from a military career Leading through influence Authentic modern leaders in the spotlight and why they are different The spark that led to the Head & Heart book  It's OK to admit we don't have all the answers The key attributes of head & heart leadership The importance of receiving feedback ‘Head & Heart is one of those books you just know is going to change the world.' KATE JENKINS, Australia's Sex Discrimination Commissioner Links to other Soft Skills for Leaders podcast episodes Leaders Hurting Teams Amplifying Team Accountability Connect with Kirstin Ferguson Website: https://headheartleader.com/ LinkedIn: https://www.lhttps://www.linkedin.com/in/kirstinferguson/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au   Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Book a complimentary 30-minute strategy session to find out if we'd like to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

My guest is Dr Julie Crews, a business ethicist and principal consultant of Leading Ethically. Julie is passionate about developing leaders with integrity and organisational cultures that are defined and driven by clear values.   We share a frank and open conversation about some challenges leaders face in navigating ethical dilemmas. Talking Points Findings from Dr Julie Crews's doctoral research We are all on a continuum of ethical behaviour What are some of the dilemmas leaders have that challenge their belief systems? Ethical behaviours are up for scrutiny for people in the spotlight. Culture of silence, nepotism and loyalty. Examples of common ethical decisions and how they are approached. Links to other podcast episodes Credible Communications in Spotlight Situations Courageous Leadership Connect with Julie Crews Twitter: @Leadingethically LinkedIn: https://www.linkedin.com/in/julie-crewsleadingethically/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au   Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we'd like to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I share a conversation with Ilona Vass. Ilona is the Founder of Dancing with the Dragons, a company that teaches productive communication and positive conflict strategies. She is inspired to improve how humans speak with each other and handle challenging conversations, always having a positive outcome in mind. Ilona assists leaders and their teams to develop engaged, thriving, supportive workplaces. She believes a healthy and compassionate company culture equals a profitable business.    Talking Points Dancing with Dragons is your company's name - why did you choose this name? Why is there drama in most workplaces, and how can we create a place where people are respectful and compassionate? What is the cost to organisations in dealing with workplace conflict?  Why is compassion more important than empathy at work? What are three key elements for improving compassion and accountability? Links Respect at Work Leaders Hurting Teams Connect with Ilona Vass Website: https://dancingwiththedragons.com/ LinkedIn: https://www.linkedin.com/in/ilonavass/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Caelan Huntress who is a dynamic speaker, trainer, and business coach. He started his career as an acrobat in the circus. His skills as a theatrical performer and marketing strategist combine to make compelling virtual experiences. As the Creative Director of Stellar Platforms, a digital marketing agency that helps experts and entrepreneurs set up smart marketing systems, he has helped thousands of people increase their income, impact, and influence. He is the author of the book Marketing Yourself. How to elevate your personal brand to the next level. He shares the Four Cornerstones of a personal platform - which is how you are known in the world.    Talking Points How street performance is similar to marketing. How Caelen chose new Zealand when his home country left him dry. Lisa's WWOF'ing experience in NZ (thanks for the memory!). Why do we find it so hard to talk about ourselves? Tall Poppy Phenomenon and how people may be treated who grow tall How to shine brightly regardless of others trying to dim our light What is the difference between personal and business brand? What are the four cornerstones of a personal platform? How do you introduce yourself in a way that others instantly get it? Links From Expert to Authority with Petra Zink Your Personal Brand with Jennifer Holloway Connect with Caelan Huntress Website: https://stellarplatforms.com/ LinkedIn: https://www.linkedin.com/in/caelanhuntress/ Free Chapter of Marketing Yourself (Caelan's Book)   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Amantha Imber, an organisational psychologist and founder of behavioural science consultancy Inventium, who helps people reinvent how they approach their work. Amantha is the host of the podcast How I Work, which has had over 2.5 million downloads, where she interviews some of the world's most successful people about their habits, strategies, and rituals. Her latest book is called Time Wise. Talking Points How Amantha found herself fascinated by productivity.   Experimenting with a Four-Day Work Week. Flexibility around Working From Home. Deliberately thinking about the tasks you do WFH/office. Next Tuesday Rule when deciding to say yes or no. Amantha's interview process for the podcast How I Work. Daily system of writing. Deep vs shallow work. Time blocking digital or physical. Importance of self-care. Links Deep Work by Cal Newport Time Wise by Amantha Imber How I work Podcast Deep Listening Podcast with Oscar Trimboli   The Third Space with Dr Adam Fraser    Connect with Amantha Imber Website: https://www.amantha.com/ LinkedIn https://www.linkedin.com/in/amanthaimber/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Oscar Trimboli. Communication isn't just about what we say; it is 50% speaking and 50% listening.  Oscar is a speaker, podcaster, mentor, coach and researcher who is determined to develop leaders into master listeners. Talking Points How Oscar realised he had a flair for holding a listening space The cost to individuals and organisations of not listening The Five Levels of Listening The three must-ask questions Creating an effective listening space How we welcome others into the space Background noise or silence? How to shorten the length of meetings Links Deep Listening Podcast with Oscar Trimboli   The Third Space with Dr Adam Fraser  Non-verbal negotiation with Gary Edwards Connect with Oscar Trimboli Website: https://www.oscartrimboli.com Take the Listening Quiz https://www.oscartrimboli.com/listeningquiz/ LinkedIn https://www.linkedin.com/in/oscartrimboli/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Dr Judy Lundy, MBA Program Director at Edith Cowan University. Judy is passionate about building and developing inclusive workplaces where everyone can thrive Talking Points Why does it matter that we have diverse and inclusive workplaces? What happens when we don't? What does an organisation need to do before becoming more diverse and inclusive? How can workplaces be more inclusive for people 50+? What can leaders do differently? Links Wisdom & Eldership with Dr Tom Verghese Well Being of teams with Pip Loader Amplifying Team Accountability with Dr Paige Williams   Connect with Dr Judy Lundy ecu.edu.au/schools/business-and-law/faculty/profiles/lecturer/dr-judy-lundy https://www.linkedin.com/in/judylundy   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Anna Kavelj, Managing Director of Elite Woodhams Relocation, an award-winning Destination Services Provider in Australia. Her team supports organisations to make sure their employees who relocate for work do so smoothly, so that they thrive in their new surroundings. Some of the things her company does includes helping people find homes, schools and settle-in to their new lives. Originally from London, Anna has relocated herself many times including to Shanghai, Sydney & Melbourne.    Talking Points The top things to consider when relocating as a family to Australia? What do people need in order to thrive in their new location, in particular the family of the person accepting the new role.  The role of a relocation service to help people have a smooth transition What are the main concerns of family members when navigating a move to a new country?   Other Podcasts Limitless leadership Success, balance & Impact Career Transitions   Connect with Anna https://www.ewrelocation.com https://www.linkedin.com/in/annakavelj/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Connect With Lisa Evans Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Dr Jacinta Buchbach, head of Leader Development, “Respect at Work” at In Safe Hands.  Her broad exposure to challenging negative workplace behaviours in her careers in law enforcement, the mining industry and investigation of health workplaces has shaped her as a leading ambassador and facilitator of Respect at Work behaviours.  Jacinta has developed best practice prevention and response leadership courses that are consistent with the Australian Human Rights Commission framework in preventing and responding to workplace bullying and sexual harassment.  Talking Points The difference between bullying and harassment and correct terminology. The impending changes in legislation will make a huge difference in how psychological safety is managed in workplaces. The role of bystander and how to go about reporting. How to create a culture of safety and speaking up. Links Other episodes to listen to Well Being of Teams  Surviving a toxic workplace Doing what's right not easy Leading Performance with Empathy   Connect with Jacinta Website: wwww.respectatworkbydesign.com LinkedIn:  https://www.linkedin.com/in/jacinta-buchbach-phd-b42a7a47/ Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Connect With Lisa Evans Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Ben Brearley, host of the Thoughtful Leader Podcast. Ben believes that good leadership is thoughtful leadership.  Ben is an experienced coach, trainer and leader who offers leadership training and coaching that aims to build confidence and lead more effective teams.  As a Thoughtful Leader, you know that the teams that work best actually enjoy their jobs. You know it's so important to be the kind of leader who is intentional about what you do and how you communicate. But what if some of your actions and behaviours may actually be hurting your team?    Talking Points What are the unhelpful behaviours that leaders may use that are hurting teams? How can leaders allow teams to learn and grow without jumping in and being over helpful? Letting go slowly and building confidence with small steps Three ways of practising Thoughtful Leadership   Resources Mentioned  Randomly Remind Me (app via Google Play) I Am (app via App store)   Links Other episodes to listen to Well Being of Teams  Effective Decision Making Leading Performance with Empathy Ben's Podcast The Thoughtful Leader    Connect with Ben  https://www.thoughtfulleader.com https://www.linkedin.com/in/benbrearley/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Connect With Lisa Evans Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

Adam Fraser is a speaker, consultant, author, researcher, and leader of large-scale interventions.  I have been a fan of Adam's work since I first heard about The Third Space. We are required to navigate multiple roles, tasks and activities throughout any given day. How we handle the small transition or space in between makes all the difference.   In this conversation, we chat about: The universal appeal of The Third Space Taking the mood and mindset from one interaction to another Tips for establishing effective transitions Introverts and extroverts handling The Third Space Finding the right transition activity to suit you   Other Relevant Podcasts:  Leading Performance with Empathy   Books Mentioned The Third Space Strive The Flourishing Movement Connect with Dr Adam Fraser LinkedIn https://www.linkedin.com/in/dradamfraser/ Website https://dradamfraser.com   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au Ready to level up your public speaking, presentation skills and business storytelling? Book a complimentary coaching session with Lisa here. Learn more about Soft Skills Academy here. Connect With Lisa Evans Your Host Lisa Evans is one of Australia's leading Executive Public Speaking Coaches and Corporate Storytelling Trainers. If you would like help training your team in soft skills, public speaking and business storytelling, get in touch with Lisa. Lisa offers a complimentary 30-minute strategy session to find out if we are a good fit to work together. Connect with me on Facebook and Instagram Connect with me on LinkedIn Book a complimentary mini-coaching session with Lisa here.

In this episode, I chat with Mel Kettle, author of the book Fully Connected. Mel is a highly sought-after speaker and trainer. Her clients include leaders, teams and organisations that want to achieve real connection and sustained engagement. At the heart of everything Mel does is a commitment to self-leadership. She truly believes that we need to lead ourselves first before we can lead others. This became clear after she survived the debilitating effects of work-related loneliness, stress and burnout in her late 20s and later when she had a life-threatening melanoma in her early-40s.   Talking Points How Mel came to develop stress and burnout, and it changed the course of her life. What is different about leading in the post-pandemic workplace? Why are leaders less connected? What can we do to reconnect with self and others to be a better leader? The importance of adding self-care to your diary.   Links Other episodes to listen to Credible Communication for Leaders Book Fully Connected by Mel Kettle    Connect with Mel  https://www.melkettle.com/  https://www.linkedin.com/in/melkettle/ Connect with Lisa Evans LinkedIn Website

In this episode, I have a conversation with Dr. Paige Williams, author and researcher in Organisational Behaviour.  Paige has over twenty years of experience working with global organisations she helps leaders surface uncomfortable truths, and see the rules they need to break in order to break through and lead themselves, their teams, and their organisations to thrive.   In this conversation, we chat about: What happens when teams lack accountability? How do you define underperformance? What is the importance of Collective Accountability? How can leaders promote a culture of accountability? What are the steps towards having an accountability conversation?    Other Relevant Podcasts:  Soft Skills for Leaders - Well Being of Teams  Business Chat - Above the Line  Books Mentioned BECOMING antifragile Own It! TURNING PRO   Connect with Dr.Paige Williams LinkedIn https://www.linkedin.com/in/drpaigewilliams/ Website https://drpaigewilliams.com/   Connect with Lisa Evans  LinkedIn https://www.linkedin.com/in/lisaevansspeaker/ Website  https://www.speakingsavvy.com.au

In this episode, I chat with Renee Giarusso. We share a candid conversation about leading living and learning   Talking Points The power of lifelong learning to unlock potential How can leaders express gratitude authentically Five key worlds to transform the start of meetings How to banish negativity using the 3:1 positivity ratio From limited to limitless as a leader How can leaders remain curious and continue to develop The power of walking coaching. Renee Giarusso is a leadership coach, speaker and workshop facilitator with the purpose to make workplaces exceptional places to work.  She is the author of three books:  Limitless Leadership, Leaders of Influence, and the award-winning book Gift Mindset -  Unwrap the 12 Gifts to lead and live a life of purpose, connection & contribution. Links Book: The Go Giver Limitless Leaders Podcast  Other episodes to listen to Leadership and Decision Making Credible Communication for Leaders   Connect with Renee  https://reneegiarrusso.com https://www.linkedin.com/in/reneegiarrusso/ Connect with Lisa Evans LinkedIn Website

Pip helps Leaders build great teams that work.  Teams that are engaged, empowered and effective every day.  Her work is centred around her 4 Well-Beings of Teams which is the foundation for happier, more productive teams at work.  When these fundamentals are in place, leaders spend less time managing poor performance, and more time helping people thrive and shine.     In this conversation, Pip shares: Her accidental journey from office all-rounder to expert in leading great teams The 4 Well-Beings of Teams How leaders can build and lead a team who are clear on their purpose and direction and know what they need to do to get there What happens when teams stray off course and are not working together well What action step can you take right now to do an audit of where you and your team are at Links Books: The Firestarter Sessions by Danielle LaPort Podcast:   Leading Above the Line with Michelle Bihary   Connect with Pip Loader LinkedIn Website Connect with Lisa Evans LinkedIn Website

In this episode, I chat with Dr Jesse Green and we share a conversation that encompasses many different areas of life including: What it means to achieve a guilt-free work life balance Defining success and navigating the journey to fulfillment  How our priorities change in the different seasons of life Why impact and purpose are as important as profitability Preventing overwhelm with a planned getaway Optimal daily habits including reading Author, speaker, and entrepreneur, Dr Jesse Green is a leading dental business coach. He established Savvy Dentist to support dentists to develop financial intelligence, have more time and work less, create high-performance teams, and master the art of patient flow. Links Podcast: Episode 76 Wisdom and Eldership Podcast: Episode 33 Read to Lead with Jeff Brown  Books:  Bolder Dr Carl Honore The Resilience Project by Hugh Van Cuylenburg   Connect with Dr Jesse Green  LinkedIn Website    Connect with Lisa Evans LinkedIn Website

In this episode, I chat with Dr Tom Verghese.  We share a candid conversation about ageing, life transitions and eldership.   Talking Points How do we approach the last half of life The role of the elder in a youth-orientated world The benefit of creating multi-generational teams in the workplace Shifting the language to combat ageism Instead of retiring, let's rewire for a new adventure Dr Tom Verghese is a trusted advisor, executive coach, international consultant, author, presenter and the founder of Cultural Synergies.  His expertise is in cultural intelligence, inclusive global leadership and diversity, equity and inclusion. Tom has designed, facilitated, and written specific learning and development programs for clients that are now delivered worldwide and is the author of four books. Links Wisdom at Work by Chip Conley Bolder by Carl Honoré Modern Elder Academy   Connect with Dr Tom Verghase LinkedIn Website    Connect with Lisa Evans LinkedIn Website

This month marks eight years of being in business. During that time, my brand and service offerings have evolved.  When I began my journey into podcasting in early 2020, I kept the title and topics of conversations quite broad.  With 76 episodes of the Business Chat Podcast under my belt, on reflection, I have most enjoyed the conversations related to soft skills. The podcast has a brand new look, and here is a super short solo episode about the changes.  Welcome to Soft Skills for Leaders, the podcast about the less tangible yet essential skills we need to get ahead in life and at work. Each episode, I will bring you a conversation with an expert on a topic relating to how we create, connect, collaborate, and communicate.  If you have a suggestion for a topic or guest speaker, drop me a line at lisa@softskillsacademy.com.au   You can follow Lisa here: Website LinkedIN

In this episode of the Business Chat podcast, I speak with Lois Keay-Smith, a career counsellor who helps people figure out what they want in their career path and how they can get there.  Individuals who feel stuck often fear changing careers because society dictates that stability is possible by staying in one profession.  However, it's never too late to transition and enjoy what you've always wanted to do. If you're at a career crossroads and don't know which path to take, listen to the episode for valuable tips and advice.  Time Stamps: Lois' career journey (01:10) Why is her career even more in-demand now? (04:48) Interesting discoveries Lois has while working with clients (11:12) Unpacking why people are not motivated to go to work (14:20) The significance of retirement coaching (23:13) Why it's never too late for career transitions (30:35) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Learn more about Soft Skills Academy here. Connect With Lois Keay-Smithhttps://www.careerwisdom.com.au/  https://www.linkedin.com/company/career-wisdom   Connect with Lois on LinkedIn For full show notes visit: Businesschatpodcast.com.au

If you're someone who likes to start a conversation and yearns for connection, you will reap rewards and opportunities on LinkedIn. However, the challenge with this platform is not to come off as spammy or annoying and to utilise LinkedIn for high-value connections. In this episode, I chat with Adam Franklin, a LinkedIn expert, best-selling author, and CEO of Bluewire Media. He believes that LinkedIn is a great platform to look for the people you want to build and nurture relationships with; ideal clients and partners are there.  Leaders who commit to being visible and creating remarkable content on LinkedIn, attract the right talent into their organisation or team. They also position themselves as the authority in their field and develop the know-like-trust factor that is essential for high-value connections.  Time Stamps: Adam's entrepreneurial journey (01:57) What was Adam doing before starting his business (05:03) The clients he typically serves (06:00) Why do people need to be on LinkedIn? (10:23) How do we project as experts on LinkedIn without being spammy? (13:38) How LinkedIn creates a more significant impact for an organisation leader? (22:55) The must-have features of a LinkedIn profile (25:05) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Learn more about Soft Skills Academy here. Connect With Adam Franklinhttps://www.bluewiremedia.com.au  Connect with Adam on Facebook and LinkedIn Get a copy of Adam's LinkedIn 11x PDF Bundle here. For full show notes visit: Businesschatpodcast.com.au

There has been a major shift in business expectations from consumers who call for brands to be socially and environmentally responsible. People are not just blindly buying products and services, but often make the effort to research how businesses treat their employees, if they have environmental programs, or how they create a positive impact on their community.  In this episode, I speak with Michael, founder of ToBe Advisory. He believes that businesses can make a difference if they focus on profitability, sustainability and impact. Michael shares the best ways to impart a genuinely positive impact and how he helps companies address social and environmental challenges, so they can be the difference they want to see in the world.   Time Stamps: Michael's entrepreneurial journey (00:32) Shared value - what is it and its impact (02:07) How to genuinely demonstrate a positive impact (07:13) Aligning individual purpose to make the world better (12:18) The B-corp certification journey (13:44) Tips for businesses that want to make a difference (21:15) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Learn more about Soft Skills Academy here. Connect With Michael Wattswww.tobeadvisory.com  Connect with Michael on LinkedIn For full show notes visit: Businesschatpodcast.com.au

Expert and authority may seem similar, but as I discovered when chatting with Petra Zink, there is a key difference.  Petra is an author and founder of impaCCCt and The 360 Talent Co. She speaks about how experts and authorities help business owners with their problems.  The key difference between them is the level of trust they gain from clients. Experts know how to solve problems while an authority strives to generate deeper connections and commonalities through story-telling and analogies. Time Stamps: Petra's entrepreneurial journey (03:30) Her niche and vision for the business (06:15) The difference between an expert and an authority (11:52) How do we find our position in the industry? (15:35) The three Cs in Impaccct (19:08) How can we attract the right people for the business? (21:35) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Petra Zinkwww.impaccct.com https://the360talent.co/  Connect with Petra on LinkedIn and Instagram Grab a copy of Petra's book, Trusted Authority: From Technical Expert to Trusted Authority: Go from Unknown to Known here. Listen to Petra's podcast, Your Brand. Your Future. Here For full show notes visit: Businesschatpodcast.com.au

Decision-making is a crucial skill to be an effective leader. Decisions that are well-crafted help organisations move towards goals and best outcomes.  In this episode of the Business Chat Podcast, I welcome back my first podcast guest, Rob Hartnett. He is the Vice President of Growth for APAC for NeuroLeadership Institute. Rob talks about what affects decision-making and how to make efficient and effective decisions. We have to remember that decision-making is dependent on our habits, beliefs, opinions, and experiences. These aspects unintentionally create our biases, which can either be a good thing or a bad thing.  In Rob's discussion of the SEEDS Model, he talks about the five major groups of biases that affect how we form decisions. Knowing our biases makes us mindful of our thoughts, emotions, behaviours, and actions, moreover, we become intentional with the results we want. An effective leader knows how to evaluate situations and assess whether our bias is serving us or hindering us from reaching the best decision for our organisations. Time Stamps: Rob's entrepreneurial journey (00:38) What affects decision-making? (03:45) The SEEDS Model (06:17) How do we uncover our own bias? (18:17) The impact of facilitators in decision-making (22:53) The programs of NeuroLeadership Institute for organisations (30:50) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Rob HartnettConnect with Rob on LinkedIn Connect with Rob on Facebook and Instagram Find out more about NeuroLeadership Institute here. Grab a copy of Rob's book It's All Possible: How to lead an epic life and unleash the high performance hero within you here. For full show notes visit: Businesschatpodcast.com.au

Our love for learning is strengthened when we're in environments that acknowledge and nurture this passion. However, most of our learning institutions focus on traditional approaches that may no longer be relevant, and we need to work towards re-imagining learning at work. In this episode of the Business Chat Podcast, I have a lovely conversation with Steph Clarke. She helps organisations deal with hard conversations regarding learning and development.  Before the pandemic, people's way of learning was too traditional, classroom-based, and too instructor-led. Now, organisations are employing a more holistic approach to help their employees learn. There are various factors that enhance the whole learning process and Steph highlights the importance of each one. If companies want to elevate employee performance, they need to establish a safe space that impacts their overall learning experience. Time Stamps: Steph's entrepreneurial journey (02:37) Changes in learning experiences for workplaces (05:45) The impact of micro-credentials surge (11:15) How can organisations better deliver learning programs (13:55) Incorporating coaching with training and workshops (19:01) Internal trainers VS Subject-Matter Experts (20:55) The best timing for learning sessions (23:15) How to create a psychologically safe space for learning (26:45) Potential benefits of internal podcast in organisations (29:52) Leaning towards a multidisciplinary approach to learning (31:29) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Steph ClarkeConnect with Steph on LinkedIn and Instagram Listen to Steph's Business Bookshelf Podcast here. For full show notes visit: Businesschatpodcast.com.au

The negotiation process depends on what needs to be achieved. The individuals involved can either participate in competitive or collaborative negotiation. Both of these utilise non-verbal cues that support the communication style and goal of the conversation. In this episode of the Business Chat podcast, I welcome back the amazing Gary Edwards to carry on with the discussion for non-verbal negotiation.  There are lots of factors to consider when negotiating; the environment, tone of voice, physical looks, and mental preparation. But the main thing is having the flexibility and striking balance with negotiation style.  How we verbally express our thoughts is equally important as how we gesture our message. When there's an inconsistency between what we say and how we say it, the people we're negotiating with believe the negative, and we don't get the outcome we hope for. Time Stamps: Negotiation style for collaborative authentic leader (11:25) The mechanics of a successful negotiation (17:55) Voice and vocal tonality (21:29) The significance of slowing down and the pause (25:00) How important are physical looks when negotiating? (31:58) Why we need to be well-prepared for negotiations (37:25) How online platforms changed negotiations (42:48) Mental preparation for negotiations (47:00) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Gary Edwardshttp://garyedwards.com.au/  Connect with Gary on LinkedIn  Send Gary an email at gary@garyedwards.com.au For full show notes visit: Businesschatpodcast.com.au

Our personal branding goes beyond the images we post on social platforms. It needs to be aligned with who we really are, our values, and what we aim to accomplish. In this episode of the Business Chat Podcast, I speak with Jennifer Holloway. We chat about how to improve personal branding and ways to authentically share your brand without sounding “salesy”.  Jennifer shares her six key elements for creating a personal brand and through these elements, entrepreneurs can showcase what they offer and what sets them apart from others. Customers want to make a genuine connection with businesses, and it's easy for them to see beyond a fake facade. With authentic personal branding, clients get a grasp of what you're all about and this helps form a better and meaningful connection. Time Stamps: Jennifer's entrepreneurial journey (01:40) What is personal branding, and why does it matter? (04:35) 6 key elements for creating a personal brand (06:43) How do we tune up our personal brand? (15:02) Ways to authentically share your brand (29:02) The benefits of finding your niche (32:55) Connect With Lisa Evansspeakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Jennifer Hollowaywww.jennifer-holloway.co.uk  Connect with Jennifer on LinkedIn  Grab a copy of Jennifer's book Personal Branding For Brits: How to promote yourself, raise your profile and get ahead...without sounding like an idiot, here. For full show notes visit: Businesschatpodcast.com.au

Having conscious communication can be life-changing, it improves internal communication and enhances the power of listening. In this episode of the Business Chat Podcast, I chat with Jem Fuller, a speaker, coach, author, and adventurer. He talks about conscious communication and how it benefits people on both personal and corporate levels.  The success of our relationships is greatly dependent on our ability to communicate. With conscious communication, we're aware of the higher purpose that develops harmonious interactions. When we bring ourselves back into the art of communication, we form quality connections that encourage people to be more engaged and supportive of our intentions. Time Stamps: Jem's entrepreneurial journey (03:37) What led him to explore conscious communication? (06:30) Finding out his communication style (09:20) Why he chooses to immerse in different cultures (12:03) The results of having conscious communication (14:15) Three steps to communicate consciously (16:35) How does Jem promote his book? (22:15) Connect With Lisa Evansspeakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Jem Fullerhttps://jemfuller.com/ Connect with Jem on LinkedIn Connect with Jem on Facebook and Instagram For full show notes visit: Businesschatpodcast.com.au

In this episode of the Business Chat Podcast, I speak with Nigel Collin, a Certified Professional Speaker (CSP), author, and founder of the Ingenious Oz Project. Nigel talks about a topic every leader or business owner should know - how to have better business conversations. Communicating is often overlooked since everybody can do it, but an effective conversation creates a significant impact in business. Powerful conversations help build trust and form stronger relationships.  When organisations allow genuine two-way conversations to happen, they discover opportunities for success they never thought were possible. Time Stamps: Nigel's journey to becoming a speaker (00:57) Have we lost the art of conversation? (04:27) Real business conversations we need to have (07:20) Why we need to get better at asking good questions (09:30) How to gently back away from conversations (12:18) Setting difficult conversations to success (13:49) How to guarantee that everyone has a voice in conversations (17:32) Connect With Lisa Evansspeakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Nigel Collinwww.nigelcollin.com.au Connect with Nigel on LinkedIn & Facebook For full show notes visit: Businesschatpodcast.com.au

In this episode of the Business Chat Podcast, I have a fascinating chat about personal branding with Monica Rosenfeld,  she describes personal brand as “consciously creating the perception that you want people to have of you.” To identify an individual's personal brand, Monica advises going through what she calls the “tree step process.” This highlights a person's core values, expertise, distinguished physical appearance, and content creation. Personal branding is more than a marketing term. It starts within yourself. You have to be aware of your gifts and the values you want to live by. By knowing exactly who you are, you can become more confident and consistent with the content you want to share. Time Stamps: Monica's entrepreneurial journey (00:37) What is a personal brand? (05:18) “Tree” step process to identify personal brand (06:55) The fingerprint effect (09:49) How to re-invent branding via personal branding exercise (13:25) The importance of authenticity in personal brand (18:48) How to create a personal brand that appeals to target audience (21:52) Monica's personal branding advice to people in organisations (24:30) Connect With Lisa Evansspeakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Monica Rosenfeldwww.monicarosenfeld.com Connect with Monica on Instagram & Facebook For full show notes visit: Businesschatpodcast.com.au

We use critical thinking whenever we need to make a  decision.  In this episode of the Business Chat Podcast, I chat with Bethan Winn, a critical thinking facilitator, and consultant.  Leaders are presented with day-to-day challenges that require them to make important decisions. By honing critical thinking skills, they become equipped with confidence and clarity to communicate, make good decisions and solve problems. When leaders employ critical thinking, they see beyond their actions and evaluate whether their decisions can add value to the organisation. They also become aware of their biases and encourage a deeper engagement with their teams. Time Stamps: Bethan's entrepreneurial journey (02:00) What is critical thinking? (06:05) What prevents us from effective decision-making? (08:05) How do we prepare to come up with urgent decisions? (13:25) Advantages of working with a coach for valuable conversations (17:42) Additional tips to get better at critical thinking (21:17) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Bethan Winnwww.bethanwinn.com.au Connect with Bethan on LinkedIn Connect with Bethan on Facebook and Instagram Find out about decision dice and critical thinking cards here. For full show notes visit: Businesschatpodcast.com.au

There is no better time for leaders to level up their communication skills than now. Leaders need to recognise the importance of early and credible communication to ensure that their people have a valid source of truth. In this episode of the Business Chat Podcast, I speak with Dr. Neryl East, Certified Speaking Professional (CSP) and an expert in media, marketing, and influential communication. Neryl talks about how leaders can communicate in “spotlight situations” - when the pressure is on, the stakes are high, and the outcome really matters.  When leaders are faced with difficult issues, they can present themselves as authentic, transparent, and have a positive desire to get their message across.  Leadership communication is not about being glib and polished, it's about being prepared to be a better communicator. By having credible communication, leaders learn how to build trust and heighten connection with the people they lead. Time Stamps: Neryl's entrepreneurial journey (00:49) Examples of spotlight situations (01:37) Where do leaders go wrong in communication? (03:25) How do leaders prepare to communicate in spotlight situations (06:20) How should leaders manage damaging communications (11:18) Three tips to deliver in spotlight situations (14:31) The importance of debrief process (17:30) Case studies for a crisis communications (22:15) Connect With Lisa Evans https://www.speakingsavvy.com.au/Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Dr. Neryl Easthttps://www.neryleast.com/https://www.neryleastcommunications.com/  Connect with Dr. Neryl on LinkedIn Grab a copy of Dr. Neryl East's book THE HEADLINE EDGE: HOW YOU CAN GET FAMOUS IN THE MEDIA THROUGH FREE PR here. For full show notes visit: Businesschatpodcast.com.au

Introversion is a strength, one that can be harnessed and used as both a professional and personal skill. Introverts are also able to observe more and through this, they're able to create great quality data and evaluations. In this episode of the Business Chat Podcast, I have a fascinating conversation with a fellow introvert, Jon Yeo. He is the National President for Professional Speakers Australia and the licensee and Head Curator of TEDxMelbourne. Jon speaks about his journey towards discovering his superpower - introversion and using this to his professional advantage. Being an observer, he comes up with lots of ideas from the data and patterns he sees. Through data, analysis Jon is able to help leaders to build trust, empathy, and engagement. Time Stamps: Jon's entrepreneurial journey (01:47) Introversion is a superpower (02:50) Ways leaders can become engaging and influential (06:07) How Jon uses data and research in his work (07:30) The ultimate sign that people are disengaged (10:30) How Jon uses data to increase own engagement (11:35) Top tips that make a great TEDx Talk (13:50) Jon's advice for someone starting in the speaking industry (18:10) The legacy he hopes to leave (19:22) Connect With Lisa Evans https://www.speakingsavvy.com.au/Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Jon Yeowww.brightstar.net.au   Connect with Jon on LinkedIn and TEDxMelbourne For full show notes visit: Businesschatpodcast.com.au

Many people see leading as a role they undertake at work only.  Yet when we study the great leaders around us, it's clear that leading is a journey of mastery underpinned by connection and clarity. In this episode of the Business Chat Podcast, I share a conversation with Ashraf Dashlooty. He's a consultant, coach, mentor, and master facilitator who's been helping leaders with their journey to success.  Ash shares the key underlying principles that drive people and key levers that craft a leadership journey. People are essentially driven by connection and their desire to seek clarity. When leaders embrace and empower these principles, they motivate teams to do their best and uncover their genuine role and purpose. Leadership is indeed a journey of mastery of the self and others. Great leaders never stop learning and developing themselves, so they continuously create the best impact on the people and community they serve and connect with.  Time Stamps: Ashraf's leadership journey (04:12) The underlying principles that drive people (10:03) The changes in human connection over the years (11:42) How leaders can build connection and trust (14:42) The key levers to craft a leadership journey (20:12) Tools for leaders to develop their craft (24:05)  Practical tips for people to hone their leadership (29:45) Connect With Lisa Evans https://www.speakingsavvy.com.au/Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Ashraf Dashlootywww.craftinggreatleaders.com Connect with Ashraf on LinkedIn and Facebook Connect with Ashraf on Instagram For full show notes visit: Businesschatpodcast.com.au

It's been said that psychological safety is the single biggest contributor to workplace productivity.  When employees are in a psychologically safe space, they know that their ideas, questions, and concerns are valued, and their contributions are appreciated and mistakes are a sign of learning and development. In this episode of the Business Chat Podcast, I have a wonderful chat with Dr. John Forbes, a Clinical Psychologist and Director of Delta Psychology. John chats with me  about surviving a toxic workplace by promoting and cultivating psychological safety. When workers feel that they are valued, heard, and empowered, they produce optimum outcomes.  Being in a toxic workplace is no easy feat, it's important for employers to set boundaries and create a work culture that encourages respect among every employee.  Time Stamps: Dr. John's journey towards his current career (00:52) What do people want from a workplace today? (06:03) What is Psychological Safety? (09:35) The significance of team culture (13:10) The effects of core anxiety and stress (14:45) Promoting and cultivating psychological safety (19:15) How do we feel empowered to speak up at work (24:22) Connect With Lisa Evans https://www.speakingsavvy.com.au/Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Dr. John Forbeshttps://www.deltapsychology.comConnect with Dr. John on Facebook & Instagram For full show notes visit: Businesschatpodcast.com.au

Empathy is often misunderstood in the business world, but it is a powerful strategy that develops effective leadership. Empathy begins with having a shared understanding.  In this episode of the Business Chat Podcast, I have a fascinating chat with Daniel Murray about leading performance by using empathy.  It's no secret that there's a shortage of empathy in business organisations. The main reason behind this is that organisations have become more complex over the years, and what's disappointing is that we don't take the first step towards empathy, we make assumptions and then move on.  Demonstrating empathy in business allows for effective and highly engaged teams to flourish.  Time Stamps: Why is there a short supply of empathy in organisations? (01:30) The difference between compassion and empathy (10:43) Empathy in a business context (12:30) Why we need to invest in shared understanding (14:05) How to train empathy through perspective-taking (16:10) Advantages of being empathetic coaches and leaders (18:58) Three simple elements towards developing empathy (20:35) The empathy process (22:35) How to get used to uncomfortable change (28:12) Connect With Lisa Evans speakingsavvy.com.au Connect with me on Facebook and Instagram Connect with me on LinkedIn Connect With Daniel Murrayhttps://empathicconsulting.com/  Connect with Daniel on LinkedIn & Facebook Connect with Daniel on YouTube For full show notes visit: Businesschatpodcast.com.au