The CX Angle

In this episode of The CX Angle, Ryan Kubec and Bryan Gray, CEO of the Revenue Path Group, discuss the three deadly C's of the sales process and how to avoid the race to the bottom.

In this episode Jeremy and Ryan talk about the top 5 budget initiatives that companies should consider as they plan for 2021.

In this episode we talk with Jimmy Dickinson, Vice President at itelligence, about how younger generations are impacting CX and user experience.   Jimmy Dickinson - https://www.linkedin.com/in/jimmydickinson/   You can reach the show at cxangle@itelligencegroup.com    

In this episode Jeremy, Ryan, and Bob sit down to talk about perceived positive and negative outcomes that Amazon has had on the world of customer experience.   You can reach us at cxangle@itelligencegroup.com

In this episode we talk with itelligence's Vice President of Customer Experience Solutions, Bob Meyer. He shares his experience having worked in CX for over 25 years, and provides us with insight as to where CX is going in the future.     You can reach Jeremy and Ryan at cxangle@itelligencegroup.com.    

In this episode Jeremy and Ryan discuss what could be considered positive changes from the quarantine and COVID-19.     Have questions?  You can reach the guys at cxangle@itelligencegroup.com    

In this episode Ryan and Jeremy sit down with Sterling Raehtz from ShopperTrak to discuss how the retail industry has trended during the COVID-19 pandemic.   You can attend the webinar Sterling references to learn more about  Ensuring health and safety through social distancing and real-time occupancy measurement Leveraging economic improvement indicators from the APAC region through Market Intelligence datasets Understanding how location based analytics and mobility data can inform re-opening strategy May 6, 2020 from 1:00-2:00 PM EDT https://register.gotowebinar.com/register/6128875032071398411 May 12, 2020 from 1:00-2:00 PM EDT https://register.gotowebinar.com/register/3983427679651442444 May 14, 2020 from 1:00-2:00PM EDT https://register.gotowebinar.com/register/2189141251353632780      

In this episode Jeremy and Ryan discuss 5 CX trends that have come out of the COVID-19 pandemic.  We reference the following articles; https://www.digitalcommerce360.com/2020/03/19/coronavirus-is-changing-shoppers-relationship-with-grocery-retailers/ https://www.marketingweek.com/uncertainty-business-challenge-coronavirus/   You can always reach us at cxangle@itelligencegroup.com  

In this episode Jeremy and Ryan discuss how CX has been impacted by societal changes due to the COVID-19 pandemic.   We discuss the article, How CX can beat the coronavirus, by Janessa Carder. https://www.thedrum.com/opinion/2020/03/09/how-cx-can-beat-the-coronavirus   You can reach the pod at cxangle@itelligencegroup.com      

In this episode we sit down with Sterling Raehtz, Business Development Manager for ShopperTrak, to talk about the impact of customer experience on the retail industry.   Learn more about our guest - https://www.linkedin.com/in/sterlingraehtz/ Connect with us cxangle@itelligencegroup.com Sterling Raehtz - sterling.raehtz@shoppertrak.com  

 In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger.  Through their discussion it is evident that both companies are stumbling when looking at the experiences through the lens of the pillars of good CX.   Have questions or comments?  Reach us as cxangle@itelligencegroup.com

In this episode Jeremy sits down with itelligence Industry Solution Principal, Brian Everett, to talk about how the manufacturing industry is handling CX.     Email your questions and comments to us at cxangle@itelligencegroup.com. 

Black Friday is a week away and in this episode we sit down to talk about the evolution of one of the biggest shopping days of the year, and how it is a disaster from a customer experience perspective.     Questions, comments, thoughts?  Reach us at cxangle@itelligencegroup.com.

Hey Google!  Alexa!  Hey Siri!   In this episode we discuss the rise in popularity of smart speakers and voice technology, and the current and future impact on customer experience.   Submit your comments and questions cxangle@itelligencegroup.com 

In this episode we dive into the first in our CX Tech series.  We talk about three different pitfalls and recommendations that should be considered when implementing CRM for sales teams. Have questions?  Reach out to us at cxangle@itelligencegroup.com.

In this episode we discuss three common barriers that hinder good customer experience, and how to remove them.

In this episode we sit down to talk about Domino's and how they are winning when it comes to CX.

We are in the midst of a CX revolution and customers are demanding enhanced experience.  In this first episode of The CX Angle, itelligence Corporate Communication Manager, Jeremy Cross, and Customer Experience Sales Executive, Ryan Kubec, sit down and talk about the importance of CX, and why we should be talking about it.

The launch of the CX Angle podcast is a few weeks away.  On this podcast Jeremy Cross and Ryan Kubec talk about customer experience and its importance on all aspects of business.  Each week we will break down a topic, talk with special guests, and provide analysis and best practices for providing an excellent customer experience.