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Latest episodes from Decoding Digital

The “psychology” of unlocking the value of technology investments

Play Episode Listen Later Feb 4, 2021 37:31


Intevity CEO Ben Elmore is joined by the American Psychological Association's Senior Director of Digital Strategy, Rob Fredley. Together they share insights on driving growth, ROI, and defining success within your technology initiatives.

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Navigating change in the fast paced world of technology, inside a global pandemic

Play Episode Listen Later Feb 4, 2021 43:03


Intevity's Managing Partner, and SVP Client Services George Jag is joined by Nike's Senior Director, Global Marketplace Operations Strategy & Capabilities, John Kirkman to discuss the ever-changing world of technology, inside the COVID-19 Pandemic. Listen in as they discuss how these changes are creating the New Normal and New Opportunities.

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Enterprise e-commerce the right way - Lessons learned from BigCommerce and Intevity leadership

Play Episode Listen Later Feb 4, 2021 40:21


Intevity CEO Ben Elmore is joined by Big Commerce Chief Sales Officer Mark Ostryniec and Vice President of Enterprise Sales, Ali Afzalirad to discuss e-commerce in the enterprise space; sharing their insights on digital strategy and accelerating your business digitally.

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Customer Journey Maps and Service Blueprints - Don't just create them, use them, maintain them, love them!

Play Episode Listen Later Dec 15, 2020 42:30


Join Intevity's Director of Strategy & Experience Katie Velazco, Vice President Steve Adams, and Managing Partner George Jagodzinksi in their discussion around strategies to develop and leverage Customer Journey Maps and Service blueprints to create better team alignment, relevance, and velocity towards executing against company goals and initiatives to deliver the right experience for your customers of today and prepare for your customers of the future.

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Running an Effective Workshop - The Art of Facilitation

Play Episode Listen Later Dec 15, 2020 43:36


Listen in as Intevity's Director of Strategy & Experience Katie Velazco, Vice President Steve Adams, and Managing Partner George Jagodzinksi break down the How, What, and Why of Workshops (virtual or remote). Planning and preparation are key in creating and facilitating shared experiences and team alignment around key initiatives.

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