Podcasts about ROI

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    Best podcasts about ROI

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    Latest podcast episodes about ROI

    Leveraging AI
    201 | 70% of job skills changing by 2030, 22 all-new AI careers, OpenAI's stealth Office rival, AI ROI revealed and more AI news for the week ending on June 27, 2025

    Leveraging AI

    Play Episode Listen Later Jun 28, 2025 57:39


    What if your next job title was “AI Taste Director”—or you were the last human left in your department?This week, Isar Meitis takes a sharp and provocative look at the future of jobs in the AI era. With headlines touting 70% of job skills changing by 2030, and executive surveys showing rising AI adoption—but lagging implementation—it's time to separate the hype from the real ROI.Spoiler: creativity isn't going anywhere—but how it's used (and who gets paid for it) is changing fast.Whether you're a founder, C-suite exec, or strategist building future-ready teams, this deep dive cuts through the noise to give you data-backed insights, plus frameworks to upskill yourself and your org—before the automation tidal wave hits.In this session, you'll discover:What three categories of future jobs are emerging—and why “taste” is your new superpowerThe myth vs. reality behind AI "creating more jobs than it kills"Why AI auditors and integrators are transitional—not permanent—rolesHow one visionary can now replace an entire creative or ops departmentThe truth about “proactive, context-aware AI assistants” and what Sam Altman envisions nextShocking findings from Harvard Business Review and MIT on AI's ROI and wage collapse predictionsWhat 68% of professionals are using AI for right now—and why many execs are still guessingWhy emotional intelligence and strategic thinking may be the last defensible human skillsTools, courses, and training every business leader needs to stay relevantAbout Leveraging AI The Ultimate AI Course for Business People: https://multiplai.ai/ai-course/ YouTube Full Episodes: https://www.youtube.com/@Multiplai_AI/ Connect with Isar Meitis: https://www.linkedin.com/in/isarmeitis/ Join our Live Sessions, AI Hangouts and newsletter: https://services.multiplai.ai/events If you've enjoyed or benefited from some of the insights of this episode, leave us a five-star review on your favorite podcast platform, and let us know what you learned, found helpful, or liked most about this show!

    Working Ranch Radio Show
    Ep 218: What Actually Pays A NET Premium on Your Calves?

    Working Ranch Radio Show

    Play Episode Listen Later Jun 28, 2025 54:00


    Today we look at some very basic management practices that data shows will increase the value of your calves when you go to market them.  The values has been derived from data through a partnership between Superior Livestock, Kansas State University, and Merck Animal Health.  So today Dr. Chris Thomsen with Merck joins us as he walks us through the data.  From breeding management to calfhood management, that also includes looking at the ROI on Precondition... what about Weaning? And what about the four things that DOESN'T affect the value of your calves?  Tune in to find out what those four things are and What Actually Pays a Net Premium on Your Calves! #workingranchmagazine #ranchlife #ranching #dayweather #weather #agweather #beef #cows #livestock #cattle #lowstress #k-line #RioMax #ManSaver #Gelbvieh #TankToad #Marketing #Weaning #Preconditioning #breeding

    Relevant or Irrelevant
    Empathy For The Devil: Finding Ourselves In The Villains Of The Bible

    Relevant or Irrelevant

    Play Episode Listen Later Jun 28, 2025 29:12


    Reverend JR. Forasteros is the guest for "ROI" episode #616 to discuss his book:  Empathy For The Devil:  Finding Ourselves In The Villains Of The Bible.The host for this edition in the series is John Kealey, and the history buffs are Terri Toppler and Ed Broders.Opinions expressed in this program are those of the hosts and the guest(s), and not necessarily those of KALA-FM or St. Ambrose University. This program is recorded at KALA-FM, St. Ambrose University, Davenport, Iowa, USA!

    Relevant or Irrelevant
    BONUS: Empathy For The Devil: Finding Ourselves In The Villains Of The Bible

    Relevant or Irrelevant

    Play Episode Listen Later Jun 28, 2025 18:52


    BONUS DISCUSSION:  Reverend JR. Forasteros is the guest for "ROI" episode #616 to discuss his book:  Empathy For The Devil:  Finding Ourselves In The Villains Of The Bible.The host for this edition in the series is John Kealey, and the history buffs are Terri Toppler and Ed Broders.Opinions expressed in this program are those of the hosts and the guest(s), and not necessarily those of KALA-FM or St. Ambrose University. This program is recorded at KALA-FM, St. Ambrose University, Davenport, Iowa, USA!

    Ones Ready
    Ep 485: Foreign Aid Is Not a Handout—It's a Weapon

    Ones Ready

    Play Episode Listen Later Jun 27, 2025 49:07


    Send us a textBuckle up, warfighters—this one's gonna rattle some cages. In this fire-breathing episode, Jared and Aaron torch the lazy talking points and break down why foreign aid isn't just “giving away your tax dollars.” From crushing fentanyl pipelines before they cross U.S. borders to outmaneuvering China's Belt and Road sleight of hand, this is your crash course in how global influence actually works. They pull no punches while explaining how smart international assistance builds partner capacity, prevents U.S. boots on the ground, and gives America leverage without dropping a single JDAM. Plus: why U2 should be banned from Bluetooth speakers and what happens when your soft power goes soft.Forget TikTok takes—this is real strategy from dudes who lived it.

    The Note Closers Show Podcast
    How to Pick a Loan Servicing Company for Your Note Business

    The Note Closers Show Podcast

    Play Episode Listen Later Jun 27, 2025 30:25


    Are you a note investor wondering how to pick the best loan servicing company? In this episode of the Note Closers Show, Scott Carson reveals his top 5 keys to successful loan servicing and helps you avoid common pitfalls. From licensing and minimums to service support and communication, learn how to navigate the loan servicing landscape and protect your investments.Here's what you'll discover:When to Hire a Servicing Company: Learn when you need to hire a loan servicing company.Red Flags: Self-Servicing: Understand the risks of self-servicing and why third-party servicers are often preferable.Retaining Existing Servicers: How to keep the same servicer for seamless transitions.Licensing Importance: Why ensuring your servicer is licensed in the relevant states is crucial.What To Look For In a Servicer: Navigating the Loan Servicing Landscape.Avoiding Bad Servicers: Learn how a bad servicer made a 50% reinstatement rate.Servicing Options: Uncover a myriad of servicing options available to note investors.Servicing Company Requirements What to Expect When Hiring.Minimums: Avoiding servicing companies with high minimums and monthly bills.Service and Support: The importance of good service, a quality support team, and how to evaluate it.Cost Analysis: How fees and billing practices, can impact your note portfolio.Direct Communication: Learn about the importance of direct communication with servicing counsel.Managing Non-Performing Notes: Strategies for handling non-performing notes with a servicing company.Adjusting Payment Schedules: Adjusting how payments are made on your servicing schedule.The Importance of VA's: Why having a VA is the way to go with managing non-performing notes.Common Mistakes: Discover common challenges and setbacks when working with servicing companies.Firing Your Servicer: When to fire a servicer.Conclusion:Don't let bad loan servicing sink your note portfolio! This episode gives you the knowledge to choose a reliable servicing company and maximize your ROI. Contact me today and let's get you closing!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet signed up for the Next Virtual Note Buying Workshop Now!

    XChateau - Navigating the Business of Wine
    Efficiency, then Sustainability with Praveen Penmetsa, Monarch Tractor

    XChateau - Navigating the Business of Wine

    Play Episode Listen Later Jun 27, 2025 45:25


    From 200 mph electric cars to 20 mph electric tractors, Praveen Penmetsa, CEO of Monarch Tractor, leveraged his passion and expertise in vehicles, robotics, and batteries to develop the first smart, electric tractor. Making farmers more profitable and efficient first, and then sustainable, are the core tenets that drive Monarch's business. Praveen discusses the core benefits of using an electric tractor and how it works with farmers to take advantage of government incentives, making farming more efficient and cost-effective.  Detailed Show Notes: Praveen's background: mechanical engineering, loves fast cars, worked on electric vehicles, robots, and battery systemsFounded Monarch in 2018, the company is currently the only company selling smart, electric tractorsNow on four continents, with most sales in the US, pilots internationallySolution is a smart electric tractor with an app and piloting autonomous drivingFits in 5' rowsRuntime 10-14 hrs for pushing, 8-11 hrs for mowing, 4-6 hrs for heavy operations; takes ~6 hours to chargeCore markets - vineyards #1, dairy #2, orchards, horse ranchesCore benefitsSave $7-12/hr on diesel savingsRemote service and support, day and night - can submit a service ticket on the machine and get help remotelyProduct gets better over time with SW updates (e.g., released the ‘row follow' feature)Can power other things, be used like a generator (e.g., night lights for harvest)Easier to train operators (smart screen vs 20 manual controls)Environmental impacts - reduces carbon emissionsWith increasing automation (mowing is 1st operation), more labor savingsAutonomous driving has guidelines by CA OSHA (need signs that the autonomous tractor is running and no people in the block), but there are no legal guidelines in other placesPricing$90k baseline price + options + subscriptionsGov't incentives can make it cheaper than a diesel tractor, 20-70% savingsMonarch helps apply for subsidies, including charging infrastructure and solar installationSubscription charge for connectivity and SW has various levels; some charges can be offset by incentives with carbon offset reporting (e.g., Dannon gives dairy farmers incentive payments for the carbon offsets)ROI driven by tractor usage, payback ~2 years; has an ROI calculator on the website; needs to be cheaper and more efficient before sustainability elements come into playMost farmers want autonomy to reduce labor costsSells through a direct sales team and dealersMarketing driven by non-electric tractors today, podcasts are helpful, social media, and demos have been very effectiveSocial media, primarily Facebook and LinkedIn for owners, Google SEO, and local dealer supportDemos are essential; most farmers want to try before they buyPartnering with other companies to use their technology inside, also partnered with AgScout to leverage AI for vineyardsBarriers to purchase primarily worry about service and support, and wanting more autonomy for labor savingsContinuously update both HW and SW on machines, some tractors now close to 4,000 hours of operation (vs. standard tractors need to be replaced after 4-6k hours) Hosted on Acast. See acast.com/privacy for more information.

    The Magic Mike Show
    Churchill Downs Preview & FREE Pick 5 Bets | The Magic Mike Show 596

    The Magic Mike Show

    Play Episode Listen Later Jun 27, 2025 61:49


    The Magic Mike Show guys preview Churchill Downs on Saturday & give their FREE Late Pick 5 tickets on Stephen Foster Stakes Day!Tell us YOUR Churchill Downs picks in the Comments!https://www.youtube.com/watch?v=8pBRdMwzS5cSMASH the *Thumbs Up* ~ HIT *Subscribe* ~ RING the *Notification* bellThe Magic Mike Show with Curtis "Magic" Kalleward and Mike Somich is the ultimate horse racing show covering the best action around the country. Listen to these Racing Dudes discuss big cashes, bad beats, great rides, handicapping advice, and more.The Magic Mike Show live-streams each episode on Thursdays beginning at 4:00 PM Eastern / 1:00 PM Pacific. Hit the "Subscribe" button and the notification bell to be alerted whenever a new show begins.Find all episodes of The Magic Mike Show by visiting our podcast page, or on Apple Podcasts or Captivate.https://RacingDudes.com is the destination for all things horse racing and sports betting. With free winners, expert insider tips, podcasts, and videos, we provide only the best gambling content.Made by fans, for fans, come see why https://RacingDudes.com is the #1 most trusted sports betting website anywhere. Never make another wager without visiting the Racing Dudes first!The Racing Dudes are the #1 online source for free and premium horse racing win picks, and now, their expert coverage includes sports betting picks. Our elite handicappers provide year-round sharp money plays across the MLB, the NFL, the NBA, the NHL, the NCAA, and more.Don't roll the dice by going anywhere else. Our sports betting experts cover everything from the World Cup, Super Bowl, and March Madness to the Stanley Cup and the Masters. Daily updates tracking all picks help keep our handicappers honest - every ROI and Win/Loss record is easy to follow. Anyone on a hot streak has an "On Fire!" marker on their profile so that you know who to tail.The only question is: Are you ready to dive in? Visit the BEST BETS page now!About www.RacingDudes.com Churchill Downs PicksThe destination site for all things horse racing and beyond in the world of sports betting.Whether it be free winners, expert insider picks, up-to-the-minute trackside weather reports, or multiple podcasts and livestream videos that provide only the best content for gamblers of all skill levels, never make another wager without visiting the Racing Dudes first!Made by fans, for fans, come see why...

    Software Defined Talk
    Episode 526: The Optimist, the Origin, and the Deck

    Software Defined Talk

    Play Episode Listen Later Jun 27, 2025 72:34


    This week, we unpack The Optimist, the new Sam Altman biography; revisit OpenAI's early days; and break down Coatue's AI strategy deck. Plus, tips for squeezing in side projects between thought leadership presentations. Watch the YouTube Live Recording of Episode 526 (https://www.youtube.com/live/1CnmEwdH6ME?si=64oVGDyCvXdzJeIj) Runner-up Titles Flow State Altman and AI Day 2 Thinking Growth Mindset Less of you You don't need a Harvard Business Review subscription to know that Running unnecessary hardware in your house Lifelong Costco member here. Pre-populate Everything There's no ROI on a good hotdog Rundown AI Native vs. AI Add-on (https://www.softwaredefinedtalk.com/525) AI Frenzy The Optimist: Sam Altman, OpenAI, and the Race to Invent the Future (https://www.amazon.com/Optimist-Altman-OpenAI-Invent-Future/dp/1324075961?tag=googhydr-20&hvqmt=&hvbmt=%7BBidMatchType%7D&hvdev=c&ref=pd_sl_8w2bwd161h_e) Mira Murati's Thinking Machines Lab valued at $10bn after $2bn fundraising (https://www.ft.com/content/9edc67e6-96a9-4d2b-820d-57bc1279e358) ChatGPT's Enterprise Success Against Copilot Fuels OpenAI and Microsoft's Rivalry (https://www.bloomberg.com/news/articles/2025-06-24/chatgpt-vs-copilot-inside-the-openai-and-microsoft-rivalry) Iyo vs. Io — OpenAI and Jony Ive get sued (https://pivot-to-ai.com/2025/06/23/iyo-vs-io-openai-and-jony-ive-get-sued/) Zuckerberg Leads AI Recruitment Blitz Armed With $100 Million Pay Packages (https://www.wsj.com/tech/ai/meta-ai-recruiting-mark-zuckerberg-5c231f75) After trying to buy Ilya Sutskever's $32B AI startup, Meta looks to hire its CEO (https://techcrunch.com/2025/06/20/after-trying-to-buy-ilya-sutskevers-32b-ai-startup-meta-looks-to-hire-its-ceo/) Message from CEO Andy Jassy: Some thoughts on Generative AI (https://www.aboutamazon.com/news/company-news/amazon-ceo-andy-jassy-on-generative-ai) Clouded Judgement 6.19.25 - The Dropping Cost of Intelligence (https://cloudedjudgement.substack.com/p/clouded-judgement-61925-the-dropping?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F48bf3cef-6d79-4e10-8bb4-ccf48a08341b_1189x729.png&open=false) Coatue's 2025 EMW Keynote Replay (https://www.coatue.com/blog/company-update/coatues-2025-emw-keynote-replay) Slides in online PDF (https://drive.google.com/file/d/1Srl8Y4pBoKtNVYZBxmfj2TEMYM5tp1mE/view) Coatue's Laffont Brothers. AI, Public & VC Mkts, Macro, US Debt, Crypto, IPO's, & more (https://www.youtube.com/watch?v=4JA7n0wTChw) Agents and the Web Remote MCP support in Claude Code (https://www.anthropic.com/news/claude-code-remote-mcp) Agentforce 3, it's agents all the way down. (https://siliconangle.com/2025/06/23/salesforce-launches-agentforce-3-greater-ai-agent-visibility-connectivity/) Google Cloud donates A2A to Linux Foundation- Google Developers Blog (https://developers.googleblog.com/en/google-cloud-donates-a2a-to-linux-foundation/) Linux Foundation Appoints Jonathan Bryce as Executive Director, Cloud & Infrastructure and Chris Aniszczyk as CTO, Cloud & Infrastructure to Oversee Major Open Source Initiatives (https://www.cncf.io/announcements/2025/06/24/linux-foundation-appoints-jonathan-bryce-as-executive-director-cloud-infrastructure-and-chris-aniszczyk-as-cto-cloud-infrastructure-to-oversee-major-open-source-initiatives/) Relevant to your Interests Amazon orders employees to relocate to Seattle and other hubs (https://finance.yahoo.com/news/amazon-orders-employees-relocate-seattle-212945920.html) Microsoft announces advancement in quantum error correction (https://www.nextgov.com/emerging-tech/2025/06/microsoft-announces-advancement-quantum-error-correction/406175/) Datadog DASH: A Revolving Door Of Operations And Security Announcements (https://www.forrester.com/blogs/datadog-dash-a-revolving-door-of-operations-and-security-announcements/) the six-month recap: closing talk on AI at Web Directions, Melbourne, June 2025 (https://ghuntley.com/six-month-recap/) Snap acquires Saturn, a social calendar app for high school and college students (https://techcrunch.com/2025/06/20/snap-acquires-saturn-a-social-calendar-app-for-high-school-and-college-students/) Frequent reauth doesn't make you more secure (https://tailscale.com/blog/frequent-reauth-security?ck_subscriber_id=512840665&utm_source=convertkit&utm_medium=email&utm_campaign=%5BLast%20Week%20in%20AWS%5D%20Issue%20#428:%20One%20UI%20Gets%20Fixed,%20Another%20Falls%20-%2018055641) Checking In on AI and the Big Five (https://stratechery.com/2025/checking-in-on-ai-and-the-big-five/?access_token=eyJhbGciOiJSUzI1NiIsImtpZCI6InN0cmF0ZWNoZXJ5LnBhc3Nwb3J0Lm9ubGluZSIsInR5cCI6IkpXVCJ9.eyJhdWQiOiJzdHJhdGVjaGVyeS5wYXNzcG9ydC5vbmxpbmUiLCJhenAiOiJIS0xjUzREd1Nod1AyWURLYmZQV00xIiwiZW50Ijp7InVyaSI6WyJodHRwczovL3N0cmF0ZWNoZXJ5LmNvbS8yMDI1L2NoZWNraW5nLWluLW9uLWFpLWFuZC10aGUtYmlnLWZpdmUvIl19LCJleHAiOjE3NTMyODQ4NzAsImlhdCI6MTc1MDY5Mjg3MCwiaXNzIjoiaHR0cHM6Ly9hcHAucGFzc3BvcnQub25saW5lL29hdXRoIiwic2NvcGUiOiJmZWVkOnJlYWQgYXJ0aWNsZTpyZWFkIGFzc2V0OnJlYWQgY2F0ZWdvcnk6cmVhZCBlbnRpdGxlbWVudHMiLCJzdWIiOiIxNjY4NDg4My04NTYzLTQ1ZGEtYjVhYy1hYWY2MmEyYzZhZTciLCJ1c2UiOiJhY2Nlc3MifQ.rg-oA59aKciV6Pvwn1GezC8ElCYxg92wPMQ9ORYS5KXLFvsuSRlJj1hjn9rlcpqmY3BtiPSHpPHDC1Sos9J5ZIPaW3Rn7o-5Yu6Rn_0HyGkqHUSCAsU36SZ-9Q9bf7Ibd_fWcRN7G6nuIe2j0OMURacJ30W3jMm6_dBtR-IacPllW7q6yDxlDW-pX50I_xhZ_pZfTa7B7HXimMTOWiJ5S-uddGLDOOqxihxgIa3w96SnK7wiiyx5bwe5r0A7IQBvHOe5yVzrTSOxm5DBSZJwbGx_f36MzDGPtdwsMOojbs3yN5gWRZnlre6h1GkiukeAXHqXTWImfUfxyBS1ebOjOQ) U.S. House tells staffers not to use Meta's WhatsApp (https://www.cnbc.com/2025/06/23/meta-whatsapp-us-house.html) How AlmaLinux and Rocky Linux Have Diverged Since CentOS (https://thenewstack.io/how-almalinux-and-rocky-linux-have-diverged-since-centos/) AI search finds publishers starved of referral traffic (https://www.theregister.com/2025/06/22/ai_search_starves_publishers/) 10 years of platform engineering at SIXT: Lessons in scaling and innovation - Boyan Dimitrov (https://www.youtube.com/watch?v=OtxWxkehkPE) What Would a Kubernetes 2.0 Look Like (https://matduggan.com/what-would-a-kubernetes-2-0-look-like/) kubectl-ai (https://github.com/GoogleCloudPlatform/kubectl-ai) Nonsense Costco Executive Members get extended hours (https://www.axios.com/2025/06/19/costco-hours-executive-members-early-shopping) Listener Feedback Warp (https://www.warp.dev/future) Conferences CF Day EU (https://events.linuxfoundation.org/cloud-foundry-day-europe/), Frankfurt, October 7th, 2025. SpringOne (https://www.vmware.com/explore/us/springone?utm_source=organic&utm_medium=social&utm_campaign=cote), Las Vegas, August 25th to 28th, 2025. See Coté's pitch (https://www.youtube.com/watch?v=f_xOudsmUmk). Explore 2025 US (https://www.vmware.com/explore/us?utm_source=organic&utm_medium=social&utm_campaign=cote), Las Vegas, August 25th to 28th, 2025. See Coté's pitch (https://www.youtube.com/shorts/-COoeIJcFN4). Texas Linux Fest (https://2025.texaslinuxfest.org), Austin, October 3rd to 4th. CFP closes August 3rd (https://www.papercall.io/txlf2025). SDT News & Community Join our Slack community (https://softwaredefinedtalk.slack.com/join/shared_invite/zt-1hn55iv5d-UTfN7mVX1D9D5ExRt3ZJYQ#/shared-invite/email) Email the show: questions@softwaredefinedtalk.com (mailto:questions@softwaredefinedtalk.com) Free stickers: Email your address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) Follow us on social media: Twitter (https://twitter.com/softwaredeftalk), Threads (https://www.threads.net/@softwaredefinedtalk), Mastodon (https://hachyderm.io/@softwaredefinedtalk), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com) Watch us on: Twitch (https://www.twitch.tv/sdtpodcast), YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured), Instagram (https://www.instagram.com/softwaredefinedtalk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk) Book offer: Use code SDT for $20 off "Digital WTF" by Coté (https://leanpub.com/digitalwtf/c/sdt) Sponsor the show (https://www.softwaredefinedtalk.com/ads): ads@softwaredefinedtalk.com (mailto:ads@softwaredefinedtalk.com) Recommendations Brandon: Discount Tire (https://www.discounttire.com/) Coté: Brimstone Angels (https://en.wikipedia.org/wiki/Brimstone_Angels) Rebels of Reason: The Long Road from Aristotle to ChatGPT and AI's Heroes Who Kept the Faith (https://www.amazon.com/Rebels-Reason-Aristotle-ChatGPT-Heroes/dp/B0FCD969SD?crid=2KBTZJS1P49C2&dib=eyJ2IjoiMSJ9.E2MZsF2Qb-y8u2F4mRTKt5KT39pbgvp_DiV9oA2bPgsqqPJMqdRhIlFh_wyf9wTvia5jPoenX4kfS9HWQAdt5LdXt4zy3NiHbluCozW2B0KUya8M4uCGKdxInNb6npHqJlko7hFE8pzIKtF1X8hJlk02C6nmAb1PN-MsiNB4mZVoFLa9KIFS1Y7zJ8QVc-K5ICucbOAsm6rH-ZgsoyiaO4eFT8-qlzMYHxM4TxUyXx8.hl_-MoO-eXVVzohj3CN42fh3IIQ5wWuiss_O0iiLuHI&dib_tag=se&keywords=John+Willis&qid=1750401917&sprefix=john+will,aps,186&sr=8-1&linkCode=sl1&tag=coteicomthecoteb&linkId=5da48a792d65369c5b69ff1b351b16d6&language=en_US&ref_=as_li_ss_tl) Photo Credits Header (https://unsplash.com/s/photos/Flow?license=free&orientation=landscape)

    Profit Cleaners: Grow Your Cleaning Company and Redefine Profit
    Stop Nickel & Diming Your Way to Bankruptcy: The $7K Customer Retention Mistake

    Profit Cleaners: Grow Your Cleaning Company and Redefine Profit

    Play Episode Listen Later Jun 27, 2025 18:01


    Is that $20 fee really worth losing a $7,000 customer?In this episode of the Profit Cleaners Podcast, Brandon Schoen tackles a common mistake that's quietly costing cleaning business owners thousands—charging customers extra for skipped cleans or changes in service frequency.Sparked by a lively debate in the Profit Cleaners Facebook community, Brandon breaks down why prioritizing short-term profits over long-term relationships can sabotage your brand's growth. Backed by real data and examples from his own highly successful cleaning business, he shares a better approach: focus on customer lifetime value, build remarkable experiences, and create loyal, long-term clients.In this episode, you'll learn:Why customer retention matters more than minor service feesHow to calculate and protect lifetime customer value (LTV)The hidden ROI of surprise-and-delight momentsWhen to be flexible, when to set boundaries—and how to do both smartlyHow premium service leads to long-term profitabilityWhether you're just starting out or looking to scale, this episode will shift your mindset and give you practical tools to build a resilient, customer-first business.Want to learn how top cleaning businesses create lasting customer loyalty? Join thousands of others in the Profit Cleaners Facebook Group or visit profitcleaners.com to access tools, coaching, and strategies for building a high-retention, premium brand.Highlights:(02:26) Why charging extra for skipped cleans might be hurting your business more than helping it(04:45) – Understanding the lifetime value (LTV) of a recurring cleaning customer(07:58) – Handling bad reviews with proactive service (and turning them into 5 stars)(09:59) – What kind of story is your brand telling? Cheap vs. premium experiences(11:48) – Scripts and systems to handle skipped cleans without damaging the relationship(15:00) – Are you making deposits or withdrawals in your customer relationships?(15:23) – Final thoughts: How to build brand loyalty that outlasts your competitionLinks/Resources Mentioned:Profit Cleaners Website Watch the FREE Masterclass: https://profitcleaners.com/masterclass)Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/

    The Marketing Madmen
    189. Mic Drop: The Final Broadcast of Marketing Madmen

    The Marketing Madmen

    Play Episode Listen Later Jun 27, 2025 45:04


    Description: After nearly three years and 190 episodes, host Nick Constantino signs off Marketing Madmen with a bold, honest look at lessons learned, battles won, and the future of marketing. From agency letdowns to Vegas trade show wins, this finale is part retrospective, part real-talk masterclass on what modern marketing really demands.

    CFO Thought Leader
    From Flailing to AI Forward Motion - A Planning Aces Episode

    CFO Thought Leader

    Play Episode Listen Later Jun 27, 2025 41:02


    In this Planning Aces episode, Jack Sweeney and co-host Brett Knowles spotlight three CFOs who are advancing their organizations' FP&A capabilities through thoughtful AI adoption. Andrea Hecht of CSAA Insurance discusses aligning generative AI with enterprise strategy and efficiency. Matthias Steinberg of MindBridge explores combining machine learning and LLMs in finance workflows. Brian Hogeland of Packer Fastener highlights how AI training and grassroots adoption can foster a tech-forward culture. Together, these leaders offer a cross-industry view of how CFOs are balancing risk, innovation, and ROI while helping their organizations navigate today's fast-evolving planning landscape.Brett Knowles' Key TakeawaysBrett Knowles emphasizes three recurring themes: the importance of framing AI narratives carefully to avoid workforce fear, the rising expectation among employees for AI-enabled tools, and the need to align AI efforts with real business value. He also highlights the necessity of risk awareness and the evolving role of FP&A as a driver of organizational agility. Across the board, Brett sees finance leaders striving to balance innovation with caution in a way that positions their teams for scalable growth.

    On The Homefront with Jeff Dudan
    Franchise Math 101: ROI, Margins, and Break-Even Explained Franchise Fridays with Jeff Dudan #188

    On The Homefront with Jeff Dudan

    Play Episode Listen Later Jun 27, 2025 13:35


    Thinking about buying a franchise? Already signed the agreement? Before you go any further, you need to hear this. In this episode of Franchise Fridays, Jeff Dudan breaks down the math that most new franchisees overlook—the numbers that actually determine success. From gross margins and breakeven timelines to owner's benefit and revenue profiles, Jeff walks you through the real financial model behind franchise ownership. 65% of small business owners admit they didn't understand the numbers before they launched. Don't be one of them. In this episode: ✅ How to calculate real ROI (Return on Intention) ✅ The 4 key financial milestones of a franchise ✅ Gross margin vs. net margin explained simply ✅ How long it really takes to get paid ✅ Why pulling from your marketing budget can kill your business ✅ What private equity and top investors look for in a franchise ✅ The #1 math mistake new owners make—and how to avoid it

    Real Estate Power Play
    EP161 | Seller Financing Notes with Jay Redding and Mark Monroe.

    Real Estate Power Play

    Play Episode Listen Later Jun 27, 2025 44:20


    Jay Redding and Mark Monroe talk about Seller Financing Notes.In this episode, we're diving deep into the world of seller financing with two of the industry's top minds: Jay Redding and Mark Monroe.Whether you're a seasoned investor or just getting started, this conversation will open your eyes to the powerful strategies behind creating and investing in seller-financed notes. From structuring deals creatively to maximizing ROI with little-to-no bank involvement — Jay and Mark break it all down. What you'll learn:How to structure win-win seller financing dealsKey benefits of buying and selling notesRisk mitigation strategiesReal-world deal examples that generated massive returnsDon't miss this one if you're serious about building wealth outside of traditional lending!Tune in now and let us know your biggest takeaway in the comments!#NoteInvesting #RealEstateNotes #SellerFinancing #sellerfinancingstrategies #markmonroe #JayRedding #realestateinvesting #realestate  #cashflow #realestatetips #RealEstatePodcast 

    Journey To Personal Greatness podcast
    Episode 241- Investing Your Time Wisely: The ROI of Relationships

    Journey To Personal Greatness podcast

    Play Episode Listen Later Jun 27, 2025 12:02


    Hey everyone, this is Alvin Brown, and welcome to another strategy episode of Personal Mastery Training. Today, I'm sharing a powerful idea straight from the coaching room—something I believe can shift how you manage your time, energy, and relationships. If time really is our most valuable asset, then how we invest it matters more than ever. Let's talk about time, ROI, and what it really means to build a life with intention.  

    Growing the Future
    What Farmers Want Pathoscan Edition

    Growing the Future

    Play Episode Listen Later Jun 27, 2025 64:50


    Farmers Evaluate PathoScan's Ag Tech: Real Feedback, Real Insights, Ep.2 Join us in episode two of 'What Farmers Want,' hosted by Danny Aberhart, where REAL-WORLD producers dive deep into evaluating innovative Ag Tech solutions. In this episode, we feature Tayeb Soomro, founder of PathoScan, pitching his microbial profiling platform, PathoBox. The technology allows early detection and management of crop diseases, potentially transforming fungicide application decisions. Hear from seasoned farmers like Matt Wallington, Kris Mayerle, Janel Delage, and Scott Maurer, among others, as they provide candid feedback, discuss the practicality, and explore the potential ROI. CEO Doug Jones from Cornerstone Credit Union shares insights on supporting Ag Tech advancements. This interactive, no-nonsense series aims to bridge the gap between Silicon Valley innovation and practical farming needs, ensuring technologies not only impress but work effectively in the field. 00:00 Introduction to What Farmers Want 01:54 Meet the Panelists 03:19 Farmers Share Crop Conditions and Innovations 09:12 Cornerstone Credit Union's Role in Ag Tech 16:32 Challenges in Ag Tech Adoption 20:24 Introducing Patho Scan and Patho Box 35:05 Challenges with Previous Device 35:44 Improvements in Sample Preparation 37:27 Cost and Pricing of the New Technology 40:12 Fungicide Decision-Making on the Farm 44:14 ROI and Cost Analysis of Fungicide Application 49:48 Future Plans and Farmer Feedback 58:26 Final Thoughts and Closing Remarks

    SaaS Backwards - Reverse Engineering SaaS Success
    Ep. 170 - Why the Future of Work Belongs to Multi-Discipline Scalers + How AI Will Reshape the Org Chart

    SaaS Backwards - Reverse Engineering SaaS Success

    Play Episode Listen Later Jun 27, 2025 38:11 Transcription Available


    Guest: Casey Woo, CEO & Founder of Operators Guild & FOG VenturesWhat happens when startups are built not by armies of specialists, but by lean teams of senior generalists paired with AI agents?In this episode of SaaS Backwards, we sit down with Casey Woo—CEO and Founder of FOG Ventures and the Operators Guild—to explore how AI is transforming the fundamental structure of companies. According to Woo, the org chart of the future isn't just flatter and faster—it's hybrid, where strategic, multi-discipline humans lead and AI agents handle executional work once done by junior staff.From finance and support to engineering and ops, AI is hollowing out the middle, forcing leaders to become broader, sharper, and more cross-functional. Think “Special Forces” over traditional departments. The operators who thrive will be the ones who can think horizontally, move fast, and execute across domains.Other key insights from the episode include:

    Your Financial Pharmacist
    YFP 412: Does a 1% Fee Really Cost You 25% of Returns?

    Your Financial Pharmacist

    Play Episode Listen Later Jun 26, 2025 20:49


    Does a 1% AUM fee really cost you 25% of your returns? Tim Ulbrich and Tim Baker run the numbers and give you a framework to evaluate the real cost and the real value of financial planning. Episode Summary YFP Co-Founder & CEO, Tim Ulbrich, PharmD, and YFP Co-Founder & COO, Tim Baker, CFP®, RLP®, RICP®, tackle a common concern about working with a financial advisor: Does paying a 1% fee for assets under management (AUM) really eat away a quarter of your investment gains over time? We run the actual numbers using compound interest calculators to see how much a 1% advisory fee could cost over the long term and whether the 25% claim holds true. But this episode isn't just about math. Tim and Tim also zoom out to look at the bigger picture: What's the ROI of the fee you're paying? Because it's not just about investment returns, it's also about the potential behavioral coaching, tax strategies, withdrawal planning, and comprehensive financial guidance that a good advisor brings to the table. Whether you're a die-hard DIY investor, already working with an advisor, or considering working with a financial planner for the first time, this episode will give you a practical framework to evaluate the real cost and real value of financial advice. Mentioned on the Show YFP YouTube Channel YFP 404: 5 Key Questions to Ask Before Hiring a Financial Planner  Vanguard: Putting a value on your value: Quantifying Vanguard Advisor's Alpha® The Investment Funds Institute of Canada. Financial Advice in Canada, November 2022. Kitces Quantifying the Value of Financial Planning Advice Record a Question to be Featured on an Ask YFP Episode Email YFP: info@yourfinancialpharmacist.com

    Email After Hours: The Podcast for Email Senders
    From 85% to 97% Deliverability: The Million-Dollar Opportunity You're Missing | Part 1 with Chad White

    Email After Hours: The Podcast for Email Senders

    Play Episode Listen Later Jun 26, 2025 30:48


    M&A Science
    Buyer-Led vs. Seller-Led M&A with Matthew Person

    M&A Science

    Play Episode Listen Later Jun 26, 2025 58:09


    Mathew Person, Senior Vice President of Corporate Development at Quikbase In this episode of the M&A Science Podcast, Kison Patel interviews Mathew Person, Senior Vice President of Corporate Development at Quickbase. Mathew brings a unique blend of operator, banker, and corp dev experience, making him a strategic leader in buyer-led M&A. Together, they dive deep into how to proactively structure acquisitions, align internal stakeholders, avoid over-rationalization, and ensure integration success. Things You Will Learn: How to design and align around a box of preference (quant + qual criteria) Tactics for proactively sourcing and assessing cultural fit How to structure your corp dev team for scale and deal velocity ________________________ Sponsored by DealRoom—where M&A chaos meets its match. Still stuck in spreadsheet hell? DealRoom helps corporate development teams take control—streamlining diligence, syncing integration, and eliminating the back-and-forth.

    On the Schmooze Podcast: Leadership | Strategic Networking | Relationship Building

    I'm pleased to interview one of our Biz Book Pub Hub Partners. Our Hub Partners are experts who support entrepreneurs along their author journey.  Today's guest is a multi-talented writer, publisher, speaker, and creative entrepreneur who helps business owners turn their ideas into powerful content that fuels growth, from impactful books and memoirs to websites, white papers, and everything in between. As the founder of Ghostwriters Network and GWN Publishing, she leads a team that offers full-service support for authors and entrepreneurs, guiding them from initial concept through writing, editing, publishing, and even branding and digital presence through her sister company, Virtual Creatives. Her mission? To help clients not only write and publish their books but also build the platforms that take their businesses and speaking careers to the next level. With a passion for storytelling and a deep love for the written word—plus a few side gigs as a playwright, drummer, and script doctor—she brings creativity, experience, and a surfer's resilience to every project she takes on. Please join me in welcoming Lil Barcaski.  In this episode, we discuss the following:

    Soul Roadmap with Dina Cataldo - Tools & Strategies to Design Your Life with Intention

    You may be friendly, responsive, and great in consults. But that doesn't mean you're creating a seamless client experience that builds trust and encourages referrals. In this episode of Be a Better Lawyer, I'm walking you through common glitches in a client's experience and how to solve for them. I'm also breaking down the costly mistakes lawyers make that unintentionally erode client trust, and how you can upgrade your internal systems to counteract these issues in your firm. Giving hour clients what they really want – a seamless experience – isn't about doing more, but about getting more intentional with what you're already doing. What you'll learn in this episode of Be a Better Lawyer:  ✅ What most lawyers misunderstand about their clients' experience  ✅ The hidden cost of disorganized systems (to you and your firm)  ✅ How to start improving client experience in one hour or less this week  ✅ The ROI of dialing this in — from more referrals to fewer fires When you pay attention to your clients' experience, everything in your practice gets easier — for you, your team, and your clients.

    #DoorGrowShow - Property Management Growth
    DGS 298: From Crisis to Connection: Building Your Dream Property Management Business and Team

    #DoorGrowShow - Property Management Growth

    Play Episode Listen Later Jun 26, 2025 51:17


    How did you end up in the property management industry? Becoming an entrepreneur is often a difficult and lonely path with many ups and downs along the way. Many property management business owners are miserable in their own businesses. In today's episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with property manager and DoorGrow client Derek Morton to discuss how he was able to build his property management business and team around himself. You'll Learn [01:53] The Entrepreneurial Struggle [09:03] Building a Business Based on Humanity and Care [26:48] The Impact of The Right Company Culture and Team [38:57] Masterminding with Savvy Property Managers Quotables “Property management really is a business of relationships.” “If people fail me, sometimes I don't have a proportional response. So why would I expect anyone else to act differently?”  ”Your internal beliefs really, I think, shape the environment that we allow or create around ourselves.” “If you're relying on team members, it's really dumb to think you've got all of the best ideas and nobody else is as smart as you.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] Derek: Sarah was like, "Hey, you did all this stuff, how did you do it?" And I'm like, I don't know. And so we went back and we ran the numbers. 88% of my growth has come from my network and just those relationships.  [00:00:13] Jason: They say your network is your net worth, right? [00:00:15] Jason: Okay. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management business owners. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. [00:00:32] Jason: At DoorGrow, we have spoken to thousands of property management business owners coached, consulted, and cleaned up hundreds of businesses, helping them add doors, improve pricing, increase profit, simplify operations, and build and replace teams. We are like bar Rescue for property managers. In fact, we have cleaned up and rebranded over 300 businesses, done websites for hundreds more than that, and we run the leading property management mastermind with more video testimonials and reviews than any other coach or consultant in the industry. At DoorGrow, we believe that good property managers can change the world, and that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:01:16] Jason: That's our mission statement. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show.  [00:01:27] Jason: So I'm hanging out today with one of our clients, Derek Morton, over at Net Gain Property Management. [00:01:32] Jason: Derek, welcome to the show.  [00:01:33] Derek: Thanks for having me. I'm excited.  [00:01:35] Jason: So, Derek, you're doing a lot of unique things there and you've had a lot of success and things have been going really well. I'm excited to to, you know, get into you know, some of this unique stuff that you're doing and chat about this topic of 'from crisis to connection.' [00:01:53] Jason: And so to kick things off, tell everybody how did you get into— when did you first figure out you were an entrepreneur? Like how'd you get into business? And then maybe that'll segue into starting a property management business and so on. Give us some back background on you.  [00:02:10] Derek: I still struggle viewing myself as an entrepreneur to be honest with you in that way. [00:02:16] Derek: Like I've done sales stuff growing up and my parents are like, you suck at this. Like, you're not going to be able to make a living.  [00:02:23] Jason: They didn't believe in you.  [00:02:23] Derek: No, they're very self-aware. Like, I mean, trust me, I understood like they were right. But like, what was funny is like on the sales, like I couldn't close but I could present and I could put on a show and make it entertaining. [00:02:37] Derek: And so, like, one of the things that I did is I sold Cutco knives. Okay. But I couldn't close. But I would have more people like, and I'd have a longer list of referrals of people's friends after the end of each one of the presentations than anyone else. But I couldn't close, so I was getting, I made a decent amount of money, because you got paid per presentation. [00:02:57] Derek: And they couldn't figure it out. And they sat in on one of my things and they're like, "you need to close the deal." And I'm like, "I don't know how to close the deal." I just, you know, and then I ran a snow cone shack, and that was probably one of the funnest things I ever did. And we went crazy with stuff. [00:03:10] Derek: Couldn't make any money, me and my partner, but we had a good time and made an impact. We had came up with all sorts of crazy combinations and all this time I was in the title industry when I was running that and marketing and just built relationships and that was all my sales, was just relationships. [00:03:26] Derek: I can't do hard sales like it makes me sick. Yeah. But the relationships and all that stuff comes naturally. And so, I mean that's—  [00:03:35] Jason: and property management really is a business of relationships.  [00:03:38] Derek: It is.  [00:03:38] Jason: And people that lose sight of that think it's some sort of tech game or like a lot of these businesses have felt failed. [00:03:45] Jason: They just, they don't get it.  [00:03:47] Derek: As you say, the deals close at the speed of trust. Yeah. I do say, and so see, I listen sometimes and sometimes, enough to gather a few things. But being able to work on those relationships and just see people has like, been that secret elixir. [00:04:03] Derek: And so when I was looking to start a property management company my parents were like, "you're an idiot. You failed at everything else." Even my wife was nervous. The only thing that convinced her was we were in the process of building a house and we were going to rent out our town home. And she's like, "there's too many property management companies where we're at. I'm not going to pay, you know, who's going to pay 10% or whatever for this, like, when you can do it yourself." And I said, "okay, you're going to do this on your own." And so I just let her do it. And she had asked questions and I said, "Google it." And as someone who's married yourself, you can understand how well that went over. [00:04:39] Derek: And so, and then hearing everyone's stories and different things like that, my wife, by the time we had it rented out was like, "okay, you have my support." And then the, you know, the rest is history. Rough first year, and then we've just been on a rocket ride since.  [00:04:53] Jason: So you, how important do you feel like it was to get your wife's support? [00:04:59] Jason: I've been the entrepreneur that didn't have support in a previous marriage, like that was a rough thing.  [00:05:05] Derek: Oh it's a hundred percent. Like, I mean, it's the only way I could do like, I mean, so about six months in, so I didn't take, really take a paycheck the first year. We were living off savings. Yeah. It was kind of a struggle. My partner was looking at me like, "you're going to make this work." And once again, like, I struggled one, you know, with hard sales and the hard part that I didn't realize that, you know, I was marketing for title companies, so I had all these real estate agent contacts. But it's a town. It's notorious. When you try something new, they're like, "we know you as the title guy. We don't know you as the property management guy. That's a different thing." And so I was like, "oh they know me, trust, and they sent me all these deals to close for them, you know, for the client. [00:05:42] Derek: So they're going to try. And they're like, it's different. And I'm like, okay. Yeah. So I didn't anticipate that, but I remember one time, my partner had set up with the real estate brokerage he was in the management company or the broker of the business. Were going to start a statewide management company. [00:05:59] Derek: And they were going to have me run Cedar and we had a conversation and my partner was laughing because I was, I had no leverage. But I was kind of belligerent because I'm like, your software sucks. Like, I know I don't have a whole lot of clients, but like why would I ask them to take a step down on the level of service? And with that being said, I'm like, I have a family to provide for, and I'm like, the dream's dead. Everyone's right, right? I can't do sales. I'm not an entrepreneur. I can't work for anyone else either, so I'm like, I'm kind of screwed.  [00:06:26] Jason: I'm unemployable. That kind of means you're an entrepreneur if you're unemployable. [00:06:30] Derek: I mean, that's the funny thing is my family's like, "why don't you find a job?" I'm like, "I tried." All these companies, like, "dude, you've done so many cool, amazing things. We love you and everything. We can't hire you." "Why not?" "You just don't fit our culture." And I'm like, "**** you!" Oh yeah that's probably why I don't fit your culture. [00:06:45] Derek: Right. And so like I had at that point decided I was going to sell out and I'm like, okay, I'll work for something else and if not something else, I'll just kind of, this will be the next step. I'll just balance and then figure out where I go to next.  [00:06:56] Sarah: Yeah.  [00:06:57] Derek: But I woke up at like three o'clock in the morning and I'm just like, I can't do it. [00:07:00] Derek: I can't do it. And told my wife, I said, "I can't sell." And she's like, "okay, but when are you going to make money?" "I don't know. You know, I just know I can't sell." And I went to my business partner and I'm like, "I can't sell." And he looks at me and he is like, "I've seen you do dumber stuff. So, okay. What's your plan?" [00:07:21] Derek: "I don't have a plan." And then I remember. So I'm just like, all right. Like I have to figure this out. Two weeks later, an agent buddy of mine like calls me and he is like, "I am tired of my wife doing property management. Come in, let's talk." And at this point I think I was like at 40, 40 units. And you know, accounting's not my strong point. [00:07:41] Derek: because everyone's like, "oh, 40 units, you should been making money." I'm like, I was just trying to figure out the flow of money. Like that's not my strong point.  [00:07:47] Jason: And so this is the crisis. And the crisis to connection is like, you were just like trying to figure out mm-hmm we need money. Mm-hmm. [00:07:55] Derek: And and so he goes, "here's the deal you pay me, you know, one month's management fee and they're all yours. Here's 25 units." We did the math, it was like five grand. And what's funny is my business partner's like "you do not make a deal without talking to me." We were 50: 50 partners and we'd always joke around about like, Hey, I'm going to use my 50% majority and make this decision. [00:08:17] Derek: And we just, you know, this is kind of, we were interacted. So I came out of that meeting and I said, "I'm buying them." And he was pissed. He is, like "I told you—" and I said, "dude, it's $5,000." And he's like, oh yep, nope, we're good. We're good. We didn't tell anyone. Didn't make a big announcement. Yeah. But there was something about that moment like that led to credibility. [00:08:37] Derek: For whatever reason there was just a threshold of units. All of a sudden, now I'm at 65 and I was like, oh, like you're kind of legit. And then it's just kind of has been spiraling since then. And within six months I'd hired my first employee. because we were at a hundred units and I was adding 20 that month. [00:08:51] Derek: But but yeah, so that's just kind of the story and I still laugh because I don't view myself as an entrepreneur. It's just kind of, I view myself as a guy who's really good at relationships and magic happens with that.  [00:09:03] Jason: So, and you know, you mentioned at the beginning that you really, that's kind of your area of genius is you're really good at connecting with people and building relationships. [00:09:13] Jason: One of the things that I, you know, that one of the gifts I see in you that I've noticed, you know, as a coach is you genuinely care about people. You genuinely care about your team. You genuinely care about your clients, you care about the tenants. And I think it's that care that's really allowed you to have the success that you've been seeing. [00:09:35] Derek: Oh, a hundred percent. Like we, we laugh all the time. I said people as a whole are awesome and so good. There's so many incredible things. Individuals can be idiots, some, you know, me included. I'm an individual. But by and large, I mean that's,  [00:09:48] Jason: That's a very different belief though. And there's a lot of people that are like, "I don't like people, but I like you." [00:09:53] Jason: You know, or stuff like this. My wife's Sarah, she's like, "I don't generally like people, but I like you." You know, she likes Derek, you know, but Yeah. But you have this belief that people are awesome and I think that belief is, you know, that's a unique belief.  [00:10:07] Derek: Yeah. And I, you know, and especially in property management, like I, I mean, "oh, you're going to get yelled at all the time." [00:10:12] Derek: And I'm like, yeah. I mean, yeah. You know, sometimes it's deserved, sometimes it's not. And as long as you can separate those, like that's what's amazing. Like sometimes you're like, we failed and I can't control how people are going to respond. because if people fail me sometimes I don't have a proportional response. [00:10:27] Derek: So why would I expect anyone else to act differently? And so we just own it and try to fix it and apologize and, you know.  [00:10:36] Jason: Yeah. Yeah. Yeah. And I think that another attribute, you know, there's generally, you know, the idea of not having to be perfect or look perfect all the time, there's a certain level of humility. [00:10:48] Jason: You joke about yourself like a lot, and you know, you, even from the outset of this, you know this podcast you recognize you're not this perfect unflawed person. And I think there's, that level of humanity, it's disarming, it allows people to feel even safer. And I think a lot of property managers listening could take note is they're always trying to maintain this perfect perception that there is this thing that never has a problem. [00:11:15] Derek: Oh, like, yeah. I mean, yeah, it's life's messy. I'm messy. Like, I mean, like everyone's messy. Yeah. We try to put on this show, you know? And I mean, that's one of the things, like part of the, my background coming into property management has given me the different perspective. I mean, so I served on the board for the local homeless shelter. [00:11:37] Jason: Okay.  [00:11:37] Derek: And so, like I saw on a day-to-day basis, like people going through crisises and seeing them and realizing, I'm like I was one or two decisions, or one or two friends from being there.  [00:11:50] Jason: Yeah.  [00:11:50] Derek: And so being able to recognize like that going, you know, if I would've gone to this, or if I would've done this, or, I mean, I can count on one hand, like times in my life that I'm like, you know, that was divine intervention. [00:12:05] Derek: I had a friend gimme a call at the right time and invite me to go do that before I did something stupid. You know, and it's like, I tell my kids all the time, I said, you're going to make mistakes. You know, the deci the hard part is making sure that those mistakes aren't life changing. And unfortunately, outside of a few, like big obvious ones, you never know when those life changing ones are until you know they're past. [00:12:27] Jason: You know, I really believe we are the creators of our own reality, and I believe that your belief that in divine intervention, belief in God being able to take care of you and that you trusting in that has allowed you to avoid some of those. Because I'm sure when you were talking to people at that local homeless shelter, you're getting this perspective, oh man, they just made one bad decision that led to this. Or they were just like, I'm one step away from this. But they probably, a lot of them you probably picked up, they have a different belief system than you do.  [00:13:01] Derek: Yeah. And I mean, what's fascinating though, when you work with those, they're generally trying to change. [00:13:06] Jason: Yeah.  [00:13:07] Derek: And this is a perspective of it, and it was eyeopening. So like when we set up our first transitional house for men and women coming out of homelessness and domestic violence, my kids still call it the stinky house. Like it was the stink, it was stinky house, it was a dump. [00:13:18] Derek: And like we fixed it up. Like, I mean, I've told the story like Home Depot, like called and walked off the job. because they were pulling up carpet. There was like dog crap, like somehow shoved underneath the— like, like, it was horrible. They had like 20 people and 15 dogs and 13 cats living here before this owner bought it. [00:13:37] Jason: Yeah.  [00:13:38] Derek: And he wanted to do student housing. And we're like, and I was like, all right, let's do it.  [00:13:42] Jason: Because all their parents paying the bill want them to be in that property.  [00:13:45] Derek: This was not like student housing at the time, but he is like. You know, as far I'm like, and it was still, to this day, it's like one of the best property pitches I've ever done. [00:13:53] Derek: And I'm still kind of a little bitter and I still manage this owner. I'm like, "we've done a lot of good with this house. But remember that pitch?" And it is like, "I know," and that pitch would've cost me a lot of money that I wouldn't have been able to make. It was awesome. It's what sold me on you and trust me. [00:14:09] Derek: because you put a lot of work into that. And so we pivoted because it's, you know, it was funny. It's like going back to divine intervention. Yeah, he spoke numerous times. He's like, "this house was speaking to me." Like, he's just like, "I have to have this house. I don't know why. I don't know what, despite everything," and so, you know, we kind of pitched and we made it up and worked with the homeless shelter going, here's what we think, there's, here's some funding. [00:14:33] Derek: Like, let's just figure it out. And he was on board and you know, so when we moved the first three in, they were so, so ecstatic. Hearing their stories, one of them grew up not far from where I grew up, and I laughed because, you know, he left where he grew up because he didn't want to get into drugs. [00:14:52] Derek: Lo and behold, he came to Cedar City and he got into drugs. So he left where I'm like, "dude, yeah, no wonder like you, you didn't do drugs in that area where you grew up? Like that's impress— but you got into it in Cedar?" he goes, "I know it doesn't track. I left to get away and then it was just. It just, you know," and it goes back to the connections that he made and the friends that he made and  [00:15:12] Jason: Yeah.  [00:15:13] Derek: And all of that, their ability,  [00:15:14] Jason: ... really that's who you are and how you're showing up and your beliefs and what you feel you deserve and what you you feel you're worth. And so really boils down to your internal belief. [00:15:24] Jason: And your internal beliefs really, I think, shape the environment that we allow or create around ourselves.  [00:15:30] Derek: Yeah. And these people like with, as their belief group, like their ability to celebrate like small victories.  [00:15:37] Jason: Yeah.  [00:15:38] Derek: That were just like, you wouldn't think we're that big. I remember they threw a party—  [00:15:42] Jason: Things they didn't have that most people would take for granted. [00:15:44] Derek: Yeah. I mean, the one got a job and he was able to hold it for a week, and so they threw a party. They bought a big old huge cake. I don't know how they got the money held. And they're like—  [00:15:53] Jason: yeah.  [00:15:53] Derek: They're like, "he kept his job for a week. He hasn't done that for years. Like, we're going to throw a party. You should come." [00:15:59] Jason: Right. Celebrate the wins.  [00:16:01] Derek: I mean, they had a cake and they were celebrating and like the music was loud, and I'm just like, " you kept a job for a week and you're celebrating?" Like, it was just I'm like, is this real life? Like this is, we're celebrating? I'm like, this is like common sense. Like, you know what I mean? [00:16:18] Derek: But it was a big deal for them. And then, you know, same thing with—  [00:16:21] Jason: it's common for you and it's maybe common for others, but for some that's not common. And so, yeah. We got to celebrate progress.  [00:16:29] Derek: Like, it was amazing. And just, you know, when you look at their sobriety coins and stuff they get at, those are always huge things. [00:16:35] Jason: Yeah.  [00:16:36] Derek: To do and being able to, you know, and they have to fight. Like, holy crap. Yeah. I mean, I wish people fully understood how hard they have to fight.  [00:16:45] Jason: Well, I think it was Alex Hormozi one of my former mentors and coaches, and he was also in a mastermind with me. He mentioned that you don't get self-esteem or self-worth by saying a bunch of affirmations in the mirror. [00:16:59] Jason: You get it by getting evidence. And these little wins that they're getting is giving them some evidence that maybe is in conflict with the current identity they've been holding.  [00:17:09] Derek: Yeah, I mean. When you look at these people, I mean, they, you know, and I love them. I love that population.  [00:17:15] Derek: Like it, it's amazing. [00:17:17] Derek: The insights that I've gotten into life and everything is unbelievable. And it's changed the way I operate my business and understanding to make sure that we can try to find support because you really are, there's these moments as we hinted at that you know, like, I think sometimes we have an inkling that these are moments, right? [00:17:37] Derek: But not always. And there's these moments that if you can get the support or the right person, like they're life changing and they go it makes a huge impact. Way more than it would on my life.  [00:17:49] Jason: Yeah.  [00:17:49] Derek: But it's huge on theirs.  [00:17:51] Jason: Yeah. So I mean, and this goes to your kind of core values that you've kind of built your business and your life around is, you know, related to contribution and making a difference. [00:18:02] Derek: Yeah, I mean, it's something, I mean, my, my parents raised me that way and I laugh like they, they always think that they failed me. because I just I'm different and quirky as you can attest. Yeah. And they just are like, you are not our child. Like we don't know where you came from. [00:18:17] Derek: And I just said, "I am both of your guys' best and worst qualities on steroids. So you struggle because you're looking in a mirror going, that could have been me. And instead we made it and now we can't control it." But I know my dad and mom were always heavily involved in different things and I watched that. [00:18:35] Derek: My poor kids have experienced too. I don't think they're going to be as heavily involved because they've seen more of the bad as opposed to the good.  [00:18:41] Jason: Okay.  [00:18:41] Derek: Sometimes with being willing to put yourself out there and be involved. And we're in a small town, so my kids can't escape dad. They go over, "oh you're Derek's boy, or you're Derek's daughter," and they just go, "yes." [00:18:54] Jason: right.  [00:18:54] Derek: But those values and being involved and realizing, you know, that was something that was instilled. Like, I can make a difference. And just, you know, my parents didn't put it this way. It's what I tell my kids all the time. I'm like, "you can go far in life. Just don't suck as a human being." Like you really just don't suck as a human being. [00:19:12] Derek: Like I said, my kids, my parents didn't put it that way. But they, I mean, it's through their actions and  [00:19:18] Jason: stuff.  [00:19:18] Jason: Are your parents, I mean, you strike me as pretty extroverted and connect and comfortable with people. Are your parents pretty introverted?  [00:19:26] Derek: Actually, my mom after the divorce, like she came out like pretty extroverted. [00:19:32] Derek: My dad was pretty extroverted. Okay. I grew up pretty introverted and it's still like my social battery, like it winds down and it's like, yeah I'm on a battery. When that battery's done, I just like but I've trained myself and I've just had to do so many different things that I'm like, I put myself out there and here's what it is, and that's how I have to get stuff done. [00:19:52] Derek: It's the only way to accomplish it. And then I can decompress and not have to worry about people until the next time.  [00:19:58] Jason: So, yeah, I'm very much the same way. I would categorize myself as an ambivert. So give people some context of kind of your journey here. How long ago did you start this property management business? [00:20:11] Derek: I started nine years ago in July.  [00:20:13] Jason: Okay. Nine years ago. And how many units are you at right now?  [00:20:18] Derek: We're at 650 units. Nice.  [00:20:20] Jason: Okay. Yeah, and I generally don't see people break four or 500 units unless they've got really good culture and a really good team. It just generally doesn't happen. And so you've built kind of a, it sounds like a unique culture. [00:20:33] Jason: You had mentioned earlier you didn't fit other people's culture. I. Like it was hard for you to get a job or stay in a job because you just didn't fit. In what way did you not fit that culture and how has that changed the type of business you've created around you? Because you have a very different culture in your business. [00:20:49] Jason: Obviously you fit in it because you're at the helm.  [00:20:52] Derek: It's my culture.  [00:20:53] Jason: It's yours. Yeah. It's your culture. So you built the business that didn't exist that you could work at. You know?  [00:21:00] Derek: So I'm pretty outspoken. And that doesn't always fit with the typical corporate job or working for other people. [00:21:07] Derek: because I'm not afraid to be like, "this is dumb and here's why I think it's dumb." And then with that, I think the other thing is I'm not as risk averse. I was really risk averse at one point in time, and then I got fired. And at that point I was like. Yeah, screw it. Like, like I survived once and so like, let's try this. [00:21:27] Derek: Um, Why not? You know, I like, but I also do a lot of research, so like, what seems risky the most like, is just the next step and it's logical. And I'm like, okay, yeah, we're going to do that. And you know why? Everyone's like, I, you know, I can't believe you're doing that. And I'm like, why? Like, this is the next step. [00:21:46] Derek: Why are you doing what you do? Like. You're selling yourself short. Like this is not risky to me. Yeah.  [00:21:51] Derek: And so because I just, you know, you get all the things in place and then you make the leap and you know there's going to be mistakes going back to, you know, the messiness. You're like, okay, I make that leap at 60, 70% certain and, you know, and realize that 30% may kill me off. [00:22:06] Derek: But because there's always stuff I miss, but, you know, life's more enjoyable that way and so those cultures just don't fit. You know, a lot of corporate and working for someone else. And then with us, like, you know, we try to let the girls in my office, I have three full-time employees. [00:22:20] Derek: And then and then a virtual assistant that, you know, they can speak openly and sometimes that is pretty open and honest with both of us with all of us. Yeah. And can be pretty gruff, but that's what we need. And like I tell them all, I said, "if you think I'm being an idiot, you can tell me I'm an idiot. Just, you know, make sure you have the evidence."  [00:22:37] Jason: How would you describe the culture then in your business? Like everybody has a voice. You mentioned outspoken, you mentioned basically, it sounds like you're willing to take feedback and you know, and I would imagine that allows the business to innovate and move forward much faster than most companies that don't foster environment of feedback or honesty. [00:22:58] Derek: I mean, there's a lot of times the girls in my office are right. They see stuff that I don't see. Yeah.  [00:23:03] Jason: If you're relying on team members, it's really dumb to think you've got all of the best ideas and nobody else is as smart as you.  [00:23:10] Derek: Well, and they, and we all balance each other out. [00:23:12] Derek: Like, you know, as you in your coaching terms I'm the visionary, right? The craziest thing you ever told me when we did the jumpstart.  [00:23:19] Jason: Yeah. [00:23:19] Derek: And I still laugh. For this past year and I wanted to, I brought it up at DoorGrow Live as part of the breakout session. When we did that, you're like, dude, you thrive in chaos. And I'm like, nah, yeah, maybe like, they're like, no, that's your life. And then as I was going through and putting together that breakout session, I'm just like. Jason was right, like is the girls are all stressed and everything. And my wife's like, what is going on? I'm like, this is amazing. [00:23:45] Derek: Like every said, you know, I got to figure out the student housing thing. And then we got this and we got this. And I'm like, this is fantastic. My mind's on overload. I'm going a million miles an hour, and I'm just like, this is great. All well, the girls are like ready to be balled, you know, baller than me pulling their hair out and, you know, and all of this stuff. [00:24:02] Derek: But that's where the balance comes in.  [00:24:04] Derek: And so, because with a visionary, there's certain tendencies that are pretty horrible and self-destructive that I've learned.  [00:24:12] Jason: Yeah.  [00:24:12] Derek: That have, it's been painful lessons over the years. [00:24:16] Derek: Which is why like, we spent the last three years really just cleaning up. Most of the stuff is still cleaning up our database from like eight years ago. That's like, why is not all this information in the property? I was just running, you know, who has time for that? [00:24:29] Derek: And so having that balance has been huge to kind of tone down those different aspects of my personality. So that we can move forward in a way that works and fit that's much better for us, much better for our owners that we work for, and much better for our tenants.  [00:24:50] Jason: Yeah. Well, you know, yeah I definitely can thrive in chaos and I think those that a lot of visionaries that might be like that, that are listening, that, you know, there's a certain amount of chaos that we feel really effective in while the everybody else are like freaking out. Sometimes I call it the Amon principle because like you've got, I was raised Mormon, and in that, there's this story where like, they're running around, freaking out. "We're going to get killed by the king, because the, these bad guys scatter our flocks." And Amon was the one that was like, "Hey. There's chaos. Here's an opportunity. I can create something out of chaos." And that he was able to show up as a leader. And everybody's like, "yeah, we'll do whatever you say because we're all going to die probably." So anything's better than dying. So they're like, let's do what this guy says and instantly is leading a group, even though he is the new guy. [00:25:40] Jason: Those are those in Myers-Briggs that have a P at the end that are listening. Like the raw material of chaos and new ideas and different things allows you to formulate some new thinking and to innovate and to create stuff. [00:25:52] Jason: Whereas those js, they're like, they're the ones that kind of keep us stable and they think inside the box and the box is a nice container and we need those team members that like can keep us a little bit, you know, protected and away from the, a little bit too crazy. And sometimes I jokingly call them the crusher of all hopes and dreams, but they keep us grounded and they keep us connected to reality and they protect the business, and they help us know when we're getting a little too wild, but we're the ones that stretch them outside the box. [00:26:22] Jason: We're the ones that help them lean into new ideas. And so I think depending on what you are as a business owner, we need that alternative. We need somebody that kind of can stretch us into growth or stretch us into maybe constraint and into some guardrails and some protective measures. And having a good planning system eventually and having team members that have a voice, I think is really important. [00:26:48] Jason: So. You built the business and built this culture and in nine years getting to 650 units that's, you know, that's no small feat. That's pretty decent growth. How have you gotten most of the doors up to this point?  [00:27:02] Derek: This is what's crazy. So when I was asked to do that breakout session and Sarah was like, "Hey, you did all this stuff, how did you do it?" And I'm like, I don't know. Yeah. And so we went back and we ran the numbers and so 88% of my growth has come from like my network and just those relationships.  [00:27:22] Jason: They say your network is your net worth, right? Yeah. So,  [00:27:25] Derek: so I mean, current owners expanding their portfolio, which is like awesome, right? [00:27:29] Derek: Because that means you're doing a really good job. They're like, "Hey, I'm comfortable, I want to buy more." [00:27:33] Jason: Yeah.  [00:27:34] Derek: Then they refer their friends. And then just kind of my group of friends that I have and then agents relationships that I've had over the years. Yeah. And so really only like 12% of my business has come from Google over the years, which was eyeopening. [00:27:48] Derek: Yeah. You know, because you hate when I say this phrase, but I don't know any other way like.  [00:27:53] Derek: You know, the really the ethoses of our companies, we just try not to suck. And I'm like, that was like the most—  [00:27:58] Jason: yeah,  [00:27:58] Derek: the best validation of that philosophy. I haven't figured out a better way to say it, to make it more Jason approved. [00:28:06] Derek: But it was awesome. Like, I mean, and so, and it was just validation for all the crazy stuff we've done. Like the owner's conference we do, the owner's gifts.  [00:28:16] Jason: Yeah, you do some unique things.  [00:28:18] Derek: Like just all those different things that it was like, alright, like the craziness worked. Like it was, you know, I have my own way of doing things. [00:28:25] Derek: I have my own way that I view the world. And that was like the best validation ever. Like it was awesome. And it was empowering because it just. You know, it played into my strengths as opposed to making, you know, cold calls and trying to do that way where I'm not as good at. It was a slower growth. [00:28:41] Derek: It was a slower burn. But now it's just— [00:28:44] Jason: now you can build systems for growth and we're working on some stuff with you, which is, which  [00:28:48] Derek: is the step that we're, that I'm on now, so.  [00:28:51] Jason: So, you know, there's a lot of property managers listening that maybe they have maybe more similar personality to you and they're good with people and they can make friends. [00:29:01] Jason: But one of the challenges I've seen with some of these individuals. They get stuck in this thinking as a business owner, that they have to be a business owner and what that looks like, and maybe it's more that corporate environment and they're like, I got to step out of being the guy that's connecting and networking and creating relationships and friends, and I've got to run this business and do all this stuff that's like not even aligned with their personality. [00:29:22] Jason: And so they really, it prevents them from being able to grow and creates a business that makes a miserable job for them. And then there's those listening that are like, "man, I suck at friends. I don't believe that people are awesome, as Derek says. And I just, I'm not into connecting with people," and they need to maybe. [00:29:40] Jason: You know, get a business development manager or salespeople or that like people, that can connect with people to bring in business and that's not their strength, you know? And so I think it's really awesome that you've been able to focus on building a business that you actually enjoy being in where most business owners think they need to build a business to please everybody else. [00:30:01] Derek: Well, and this is really a credit to you, Jason. So, I mean, I've been with you just over a year now.  [00:30:06] Derek: Like I stumbled across you. Yeah. Wow. Yeah, it's  [00:30:09] Jason: been a while. Little while. I didn't realize it's been that long.  [00:30:11] Derek: Yeah. Like, just kind of stumbled across you. because we'd, I had owners tell me like, "Hey, you need to expand up north and manage our properties. It's no longer a question of of if, you can no longer tell me no, it's a matter of when." I'm like, I can't do that, that my mind doesn't work that way. There's a reason I've been telling you no for years.  [00:30:27] Jason: Yeah.  [00:30:28] Derek: And so like we just stumbled across you and you know, I signed on pretty quick. [00:30:33] Derek: Yeah, because, you know, you spoke to me like you understood kind of at a level that I'm like, yeah, you know where I'm at. I understand,  [00:30:39] Jason: I understand your level of crazy for sure.  [00:30:41] Derek: I'm still that, like I'm in parts of the business that I'm not good at. I've pulled back so much and I'm in the process of pulling back more. [00:30:51] Jason: Well, what do you feel like over this year, what are some of the changes that you feel like you've made or that have been beneficial? How did. DoorGrow, me, Sarah, team help. Like what's changed?  [00:31:03] Derek: So one, trusting those that I hire, like I've had amazing staff, you know? [00:31:08] Derek: Yeah. But I'm also like, I need to do this. I'm the owner. And so being able to offload some of that. And so when you look the biggest thing is, you know, we all have certain ways that we think our business needs to look right, certain positions, we need to do this, we need to do that. And you gave me the freedom, and this is going to be kind of counterintuitive, but the time studies. [00:31:32] Jason: Yeah.  [00:31:32] Derek: You know, like was eye opening. because it's like, oh yeah, let's just take that off the girls' plate. Like, they don't like doing that. Why am I having them do that? Like, okay, so where does this need to go? And so being able to shift some stuff and now like now it doesn't matter, like what it looks like. It's based on my current staff. [00:31:51] Derek: And you know what I need and what the business needs. And so now like as I scale, I don't know what it's going to look like and nor do I care.  [00:32:00] Jason: Because you feel like you have a system for figuring out  [00:32:04] Derek: Yeah. Like, I mean, you, I remember you telling me that you know, each progressive time study, you're going to get more mad at yourself. [00:32:13] Derek: And I didn't believe it. because at first I'm like, oh yeah, like I love doing the showing. It's like, no problem. You know, I'll keep the girls in the office. Like, like I said, I love people. So me interacting with people you know, a lease and everything's like, dude, I love this property. [00:32:25] Derek: Like, cool, what do you do? Like, and just be able to like, I want to rent from this guy. And all of that. And then just certain other things. And so then the second time study I did, I was like a little more aggravated. And then the one I did in January with the girls in my office, because I said, we're going to do one and, you know, and kind of get some stuff into place for as we continue to grow and what that needs to look like. My whole thing was like, why am I doing this? He was all like, I was angry. Yeah. And Shaunna, as we're going through this, she goes, "your whole thing's angry." I'm like, "yeah, I'm shocked." [00:32:53] Derek: Like this was the worst thing ever. Like I was pissed. I'm like, why am I still doing showings? This needs to get off my plate.  [00:32:58] Derek: And she's like, you love doing showings? And I'm like, I do, but it's stupid for me to be doing showings. Like it just makes no sense. And so like over time having that and looking at the girls time studies and seeing certain trends, I'm like, okay, like yeah, I've got this. [00:33:13] Derek: I'm like, I have data and we're going to do another one here at the end of June to kind of make our next step because we're looking at another hire that we're trying to figure out exactly. This one will be, honest and frank conversations between me and my staff because I'm like, this is what I think we need and we can have them do. [00:33:28] Derek: And I think this is what they think going to be and well, so it may come to rock paper scissors, we'll see how that how that's decided. But having that time study and realizing. Like systems and people, you know, peoples and processes, right? You can, as long as you have those in place, you can scale.  [00:33:42] Jason: So for those listening, they're like, "time study. Like what? Like tracking your time?" Like could you explain to them the time study process and why it's beneficial?  [00:33:50] Derek: So it's basically every 15 minutes, here's what I did. And was it, you know, was I interrupted? Is this something I enjoy doing? Is this something I don't enjoy doing? Yeah. And so you can learn, you know, how to minimize the interruptions, you know, if there's certain things. [00:34:04] Derek: And then, you know, how do you get some stuff that you don't enjoy doing as much? You know, there's always the nature of it. There's always going to be things you don't enjoy doing, right? Yeah. But if you can kind of farm those off and then let those focus on. You know, those that are, be good at that be able to take that on because they actually enjoy doing that. [00:34:24] Derek: I think you described it to me like, because it was like, this doesn't make any sense. You're like, how many plumbers are there in the world and they love it.  [00:34:32] Jason: Yeah,  [00:34:33] Derek: they love swimming in the muck and here's what it is and they make good money with it. And I'm like, that makes sense to me. Like it just, it's, I'm like, oh yeah, there are a lot of plumbers. [00:34:40] Derek: Yeah, there,  [00:34:41] Jason: there's people that love doing everything that you don't enjoy doing. There's somebody out there that loves doing that and I think the time study, the purpose of it, isn't just to see where your time goes, there is that advantage, but it's really to figure out, not just time, but it's to figure out energy, like which things are giving you life, which things are taking it away? [00:34:59] Jason: What are the plus signs? What are the minus signs? And I love that you're already having team members do it because if you want to keep team members, and keep them happy and have really good culture and really good team, you want to move them towards their areas of genius, the things that they're naturally inclined to be great at in their personality. [00:35:15] Derek: Well, and it also like the way we did it, I had, I promised the girls, I said, I'm not looking at what you're doing. I know you're doing your job.  [00:35:21] Jason: Yeah.  [00:35:22] Derek: And they had all come from a corporate environment, so when they're hearing time studies, they like, there was huge fear. [00:35:27] Derek: There's a reason it was took nine months after I hired you, before I was finally like, you need to do this, right? Like, I'm going to die on this sword and you're going to have to trust me that I'm not looking at going, "Hey, like why are you doing this instead of you doing this?" and so when I went to with Shaunna, like I looked at it and we went through, I was like, man, we're taking a lot of phone calls. [00:35:48] Derek: Is there ways we can do that? And not that we had to make out actions on any of that right now, but it's like it started the conversation that now even six months later are starting to come to fruition that, that look, hey, like we are still dealing with a lot of this. We're dealing with a lot of this. Is there ways we can do this? [00:36:04] Derek: Things that I've put on the back burner for years, I'm like, I really need to look into this. That, like, looking at it, I'm like, oh yeah, this is like crisis. Like I've failed my staff, right?  [00:36:14] Jason: Yeah.  [00:36:15] Derek: And so kind of put some of those solutions in place and get answers for them and make things like that work. [00:36:19] Derek: So it was eyeopening, but it doesn't really. You don't matter how it looks. I mean, so like, I joke all the time, you know, at one point in time my office staff, because you're used to, when you hear property management, like, oh, you have a leasing agent, you have a maintenance coordinator, you have, you know, your office manager and the grocery, oh, you have a regional manager. [00:36:39] Derek: My staff at one point in time was a student life coordinator, a housing advocate, and an office queen. That was her technical term. Right. We even gave her a crown. When I went to London, I found a shirt that had a queen. And so like, we got her that, right. It was, it was on her business cards and everything. [00:36:54] Derek: Okay. But it doesn't matter. Like, and titles don't matter. Like, it's just a matter of putting them in the position to where they and the business can succeed.  [00:37:04] Jason: I mean, really a lot of business owners are trying to optimize their team through micromanagement and through KPIs and through metrics and trying to force them to perform better. [00:37:14] Jason: And our philosophy at DoorGrow is quite different. Like we're basically by doing time studies and by setting really good culture and establishing that we're optimizing based on personalities. Which is fundamentally way more effective. And so your business from the ground up is becoming more and more optimized based on your talent and they're able to perform at a much higher level. [00:37:37] Jason: Also, by doing the time studies you had mentioned getting clear on interruptions. Interruptions of that hidden thief in a property management business I talk about. And so by getting your team conscious of these interruptions and taking a fresh look at them. Do they need to happen? Most property management companies give their tenants and their owners a completely blank check to steal their money, steal profitability, and to increase operational costs. [00:38:01] Jason: They're like, call us anytime. And they just think, "we just got to add more staff and more phones and more everything." And so by your team doing time studies, they're becoming aware of interruptions, interrupting each other, interrupting you, like all that. They're starting to become conscious that this—  [00:38:16] Derek: or me interrupting them. [00:38:18] Jason: Yes.  [00:38:18] Derek: Like that came out. I'm like,  [00:38:20] Jason: Derek interrupted me five times on my time study. What the hell, Derek, why? Like, why can't, that came up quite a bit. Let's find another system, right? because there's Derek's sneaker net in the office walking in, interrupting, and you know. Yeah. So taking away Derek's blank check to disrupt his own team maybe. [00:38:39] Derek: Yeah. That's when we build a new office it's mandatory that I have my own space. Right now we have an open concept.  [00:38:45] Jason: Right? I've had clients after doing time studies that start working from home and their office performance goes up because they're not screwing everything up all the time. [00:38:53] Derek: That's now that my son's moved out, that's in the works myself too, so.  [00:38:57] Jason: Okay. Yeah. So, so it sounds like a big thing that you've gotten so far in DoorGrow is just more and more clarity. And so you can make better decisions as a team.  [00:39:07] Derek: Well, and confidence. I didn't know what I was going to be doing like when we were looking to make that leap, I'm like, Hey, I pretty much told I have to, so I have to figure this out, you know, to manage Northern Utah. And now like, we kind of laugh because it's like, okay, we did that and now it's just here's what we require for other parts of the state. [00:39:27] Derek: And having done it once we're kind of like, why the hell not? Like, what's next? That's been eyeopening. And then the other thing that's awesome. I mean, so I mean you got a network of the other property managers that you can use their brain and they can use yours and brainstorm and I mean that was the magic of DoorGrow Live a couple weeks ago. [00:39:46] Jason: Yeah.  [00:39:46] Derek: Being able to network and visit with 40 other property managers and be able to just kind of hear their pains and brainstorm and  [00:39:53] Jason: Yeah.  [00:39:53] Derek: You know, I learned just as much from those that had 25 units as those that were larger. I mean, and everyone had an attitude of learning. I mean, one of the best meetings ever is like, so we had a breakfast that Sunday morning, Ed and Sylvie and I, and all three of us were just like. [00:40:09] Derek: And Sylvie's like, I mean, she's a small, Ed's over 300 and has done it all and seen it all. And I'm at 600 and we're just like sitting there taking notes with what Sylvie was saying, like, we're like, that's genius. You know? Yeah. And and so just learning kind of where everyone else is at and understanding you can learn things from other people like, and it,  [00:40:26] Jason: yeah. [00:40:26] Jason: Sylvie's super sharp and I mean, she's just starting her property management business. But she's worked with coaches and mentors that I've been around that like were in high ticket masterminds and different things. Like her mindset is different and so everybody's bringing different things to the table. [00:40:42] Jason: Like you said, you can't just judge them based off door count. Some people are bringing some amazing things to the table. I think also, you know, we at DoorGrow, we attract a different breed of property managers. Like these are growth-minded people. It's very different. They're kind of the cream of the crop of the industry. [00:40:58] Jason: They're unique people that would invest money into their personal growth and personal development and into improving the business and be willing to take feedback and ideas from outside themselves, from a coach.  [00:41:10] Derek: And it's crazy at the time they're doing it. I'm like, man, I wish, I mean, that's ballsy. You're like, I'm at 50 units and I'm going to spend this much in a coach. Now it's money well spent. I'm like, I would've saved myself a whole lot of time and hassle had I done that. You know, so it's like it's a genius. We help them get an ROI,  [00:41:25] Jason: they can afford us, that's for sure.  [00:41:27] Derek: Yeah. I'm like, that's, that's gutsy. [00:41:29] Jason: Yeah. Some people are, they're really gutsy. But I think on the surface it may seem gutsy, but what I've noticed is I also get a lot of people coming to me that have bought into franchises that have really struggled. They've spent tons of money and they've really struggled, and sometimes for years, and I'm like, we could have solved this stuff like in a quarter, like we could have solved so many of these problems or helped them figure out how to grow so much quicker and they've just struggled with bad ideas and bad advice and not growing and, you know, or just so much stress and all of this stuff is so solvable and, you know, and I was that hardheaded guy in the past where I was like I can do everything myself and I'm a smart guy and I can watch YouTube videos and do courses and read books and but once I started investing in myself and realizing I sucked and I couldn't. I was hitting limits because of, you know, just who I was at the time. [00:42:24] Jason: I needed mentors and coaches to help me collapse time. Like it just reduced the amount of time wasting and experimentation because I mean, all of our clients are smart. I think they're all smart. All of them could figure out everything eventually, but, you know, it could take a decade longer. Like you can collapse a decade into a year if somebody just said, "Hey, I've tried that stuff. That doesn't work. Do this." And that's my shameless plug or competitive advantage is I've been able to see inside probably thousands of property management companies and see what doesn't work and what does work. And I'm not in the fire, like I'm objective. I'm not attached to any particular ideas. And so, you know, and I think that's the thing is I'm like, well, I've seen this and this. You could try that, but here's what will probably happen. [00:43:12] Jason: And I'm usually right because I've just seen, I've got so much data to work with. You mentioned confidence and I've, this is something I've noticed in you, Derek. I feel like you've shifted a lot over this last year in terms of confidence, just going from where you were when we first had our first conversation to you presenting to a group at DoorGrowLive and talking. [00:43:32] Jason: What have you noticed in the stuff that you've been working on in yourself and with your team in your own shift in confidence? Or have you seen this?  [00:43:42] Derek: I think clarity is what it is. Like. because I mean, I'm a control freak in so many ways, right? [00:43:48] Derek: It's my business and— Yeah. And I laugh because I'm not, unless it comes to my branding, I'm not OCD enough to be a control freak.  [00:43:58] Jason: Yeah.  [00:43:59] Derek: My branding, it's a completely different thing. Like I am like the crazy stuff I do. I'm like, it speaks, it has to be me. And I'm pretty anal retentive, and it's just a completely different beast. [00:44:09] Derek: Like, but as far as my business, I was such a control freak. And to be able to let that go so that I can be like, oh yeah this is what I enjoy. This is what I need to focus on. I care about that stuff. But that's a Shaunna and I can like, and then like recognizing certain things like now in the employees because— I recognize where we're at, like how do we jump in, you know, to kind of, to help. But the more I've gotten out of the day to day actually, the better the business has gotten because I can focus on the more higher level vision stuff. [00:44:43] Derek: And here's what it looks like. I, like I tell as I explain to people, I say I hate puzzles, but I'm really good at putting together the border and finding the like pieces and going, okay, these are all the pieces that go to the car. This goes to the bush. There may be some tree pieces in there like in the bush. [00:45:05] Derek: because you know you're just going. But I'm really good at that and kind of getting it close and seeing where things need to be. And that's my talent. I'm not good at spending the time to finish the puzzle. I enjoy the puzzle when it's done. Like, because, oh, that's beautiful, right? But getting in there, like, but I love gathering the like stuff. [00:45:28] Derek: I'm going, okay, here's this. Like, here's what you need. You know?  [00:45:32] Derek: There's this tech that I think can solve this problem. Holy crap. Like this is next level stuff. I can see that future and I can make those pivots. Yeah. And I can see those more clearly now as I've gotten out of the day to day. And that's where that additional confidence from. [00:45:45] Derek: because I'm like, you know, before I'm like, can I do this now? I'm like, why the hell not? Like it's just, and I've done enough crazy things that I've had some basic confidence, but. I mean, when I came to you, I've had the crap beat out of me for like three straight years. because of the growth and trying to clean up the book, like so much cleanup because I was an like, I was just an idiot and didn't have the systems and processes in place. [00:46:06] Derek: And so now that those are still, and we're still building them and still, you know, tweaking them and figuring them out, but that's where I'm like, cool. I can do a lot cooler stuff for us that I love, you know, that are important to me as opposed to being in the day to day. And I never really, like, I laugh because I told you, I said I do enough research that when I do the crazy stuff, it doesn't feel crazy. For me, when we made that leap up north, it's like there's now just kind of these moments that I'm like, that was crazy. Like I, we went to the Utah Apartment Association or Utah, sorry, rental Housing Association conference.  [00:46:41] Derek: And I'm talking to people like, oh, you're in Cedar City. Like, what are you doing up here? [00:46:45] Derek: Oh, like, I had to come, I came up here for a week for this and. You know, I had to work on my properties up here and they're like looking at me like, wait, hold on, you're managing stuff up here and you're based out of there. Yeah. I mean, we have two listings, 300 miles apart and that's all sudden. I'm like, that's kind of crazy. [00:47:00] Jason: Yeah.  [00:47:00] Derek: That's kind of insane, but it's just like, it just feels natural to me to where I'm like, unless you break it down like that, it just doesn't feel that crazy for me. Like, here's what it is. We got lucky on a few things and now like putting systems in place that I can continue to expand, know, where I want to expand. [00:47:15] Derek: And it's just like, yeah, we can make this happen. And that's more what we've, where I've gotten out of it. I always kind of had the crazy confidence to do crazy stuff. Now it's just like, oh, my business is no longer beating the crap out of me at the same level. And I can focus on what I enjoy. [00:47:29] Derek: Yeah.  [00:47:30] Jason: Well, I think that's maybe a good point to wrap up on is I think really it's been about helping you understand just yourself and helping you understand you so that you can build that business of your dreams. You can build the team around you that supports you. I mean, even from the very beginning and in the onboarding training, this is why I make sure that everybody's clear on the idea of the four reasons. Some of you maybe have heard me talk about on the podcast, I have a video on visionary versus operators, so they can kind of identify themselves and the more clarity we can give you on yourself and then doing time studies and figuring out your personality, then we can start to build the team and the business around you and get you out of those things. [00:48:08] Jason: And I find entrepreneurs make good decisions once they have better information. And the best information you can have is to really have clarity on yourself.  [00:48:15] Derek: I a hundred percent agree.  [00:48:17] Jason: So I'm really excited to see what you do over the next year or two. Like, I think you're going to have some big changes and some big shifts, and your business is just getting started. [00:48:26] Jason: I think you guys could easily be over a thousand units in the next year or two if you guys really put the pedal to that.  [00:48:31] Derek: That's open conversation in our office, which in the past, any of those conversations would've led to any of us being pelted with whatever was on their desk at the time. [00:48:41] Derek: And now it's just this is happening. What does it look like? I mean, and that's what's funny is like it's just really, we're just like, okay,  [00:48:46] Jason: there's kind of a new reality floating around in the office for  [00:48:48] Derek: the future. Well, it's a reality we already dealt with. Now we've just owned it and we're no longer fighting it at the same level that we used to. [00:48:55] Derek: Yeah. because we're getting stuff in place and you know, trying to minimize the chaos that is always there in property management. Anyways.  [00:49:03] Jason: Cool. Well, to wrap up, any parting words you would say to property managers that maybe were dealing with similar challenges of chaos or where you were at when you first came to us? Or, you know, something you want to say those listening that have property management businesses that might be struggling.  [00:49:21] Derek: You know, relationships matter. Like, they really do. I mean, like I said, that's how I built my business. That's how a lot of the stuff we've been able to do with the tenants and some of that focus that we've done, like those relationships matter. [00:49:31] Derek: People are people and they deserve to be treated as such, so, and it makes a huge difference.  [00:49:36] Jason: I, yeah, I think that would help every property management company's growth is just start to view people through a more positive lens and focus on relationships. Love it. Cool. Great. Parting words. [00:49:48] Jason: Derek, appreciate you coming out and hanging out with us on the DoorGrow Show. Do you want anyone to connect with you in any way or like any social media or anything?  [00:49:58] Derek: Best thing? Go to our website, netgainpm.com, N-E-T-G-A-I-N pm for property management.com. Yeah.  [00:50:05] Jason: And Derek, you're doing really cool stuff. [00:50:07] Jason: I love that you're kind of out of the box thinking and the stuff that you're doing to make things fun in your business. And like you mentioned, you do an owner conference where you have your owners and you do this virtually and you do some cool stuff. So it's exciting to watch you and I'm excited to see what you do over the next couple of years. [00:50:22] Jason: So it'd be awesome. So, sounds great. All right, thank you.  [00:50:26] Jason: So for those that are listening, if you are stuck. Or feel stagnant and you want to take your property management business to the next level, we would be honored to help. Reach out to us at doorgrow.com. Also, join our free Facebook community. We've got cool people in there like Derek, that are helpful just for property management business owners at doorgrowclub.com. [00:50:49] Jason: And if you found this even a little bit helpful, don't forget to subscribe and leave us a positive or review wherever you found this. We'd really appreciate it. And until next time, remember, the slowest path to growth is to do it alone, so let's grow together. Bye everyone. 

    The Habit Lab
    Episode 72: Why Sunday nights became non-negotiables

    The Habit Lab

    Play Episode Listen Later Jun 26, 2025 20:12 Transcription Available


    Are your Sunday habits secretly saving your week?In this episode, Jenna Zint shares what happened when she got “flexible” with her Sunday routine—and everything fell apart. From wasted food to calendar chaos, she realized those few habits were doing way more than she thought.Tune in to learn why some small habits have high ROI, how to identify your own sacred time slots, and how protecting them can actually bring more peace and spontaneity to your week.What rhythms in your life are worth protecting?✨ Setting Up Your Summer is your simple guide to creating a summer that's restful, fun, and intentional. Grab it here for $27→ [ click here ] --------------------------------------------------------------------------------------Want to join Jenna's Bible Habit group- become a $9/month sponsor of our podcast & you get access to the Private Group, monthly calls & more - Click this link to start patreon.com/TheHabitLab You can start at any point in the year!

    SaaS Metrics School
    How Much Should You Invest in Sales and Marketing This Year?

    SaaS Metrics School

    Play Episode Listen Later Jun 26, 2025 4:24


    In episode #291 of SaaS Metrics School, Ben Murray breaks down one of the most important—and often debated—questions in SaaS finance:

    Un Jour dans l'Histoire
    Le ministre ou le troisième corps du Roi

    Un Jour dans l'Histoire

    Play Episode Listen Later Jun 26, 2025 38:43


    Nous sommes en 1590, en Castille, au palais-monastère de Saint-Laurent de l'Escurial, résidence du roi Philippe II, à quelques kilomètres de Madrid. C'est cette année-là que commence la réalisation d'une fresque représentant la première batailles de Gravelines. Celle qui eut lieu en 1558, dans l'imposante ville du nord de la France, et qui vit la victoire de l'armée espagnole, commandée par le comte d'Egmont, sur l'armée française du maréchal de Thermes. Une fois la fresque achevée, un an plus tard, on voit nettement se détacher, au premier plan, à l'écart du champ de bataille principal, un homme dont le costume tranche avec les armures des chevaliers. Il marche seul, une épée au côté gauche et un chapeau à plume blanche vissé sur la tête. Il tient, dans la main droite, une dépêche. Ce personnage est, en réalité, un courrier, fonction essentielle à la circulation de l'information militaire et politique. Il est l'un des maillon essentiel de l'administration sous l'ancien régime. Cette administration qui est aussi l'expression et le lieu de transmission du pouvoir royal. Transmission qui passe par la figure du ministre. Alors en quoi, ce ministre est-il ce que l'on peut appeler le « troisième corps du roi « ? Quels sont les deux autres corps ? Quelles est la puissance de l'écrit et de l'image dans la communication politique et diplomatique aux XVIe et XVIIe siècles ? Jérémie Ferrer-Bartomeu, chargé de recherche du FRS-FRNS à l'Université de Liège et à l'Université catholique de Louvain. Article « La figure du ministre ou le troisième corps du roi » in « La part de l'œil », numéro 39, 2025. + « L'Etat à la lettre – Ecrit politique et société administrative en France au temps des guerres de religion » ; éd. Champ Vallon. Sujets traités : Philippe II, Gravelines, Richelieu, Ministre, Roi, politique, transmission Merci pour votre écoute Un Jour dans l'Histoire, c'est également en direct tous les jours de la semaine de 13h15 à 14h30 sur www.rtbf.be/lapremiere Retrouvez tous les épisodes d'Un Jour dans l'Histoire sur notre plateforme Auvio.be :https://auvio.rtbf.be/emission/5936 Intéressés par l'histoire ? Vous pourriez également aimer nos autres podcasts : L'Histoire Continue: https://audmns.com/kSbpELwL'heure H : https://audmns.com/YagLLiKEt sa version à écouter en famille : La Mini Heure H https://audmns.com/YagLLiKAinsi que nos séries historiques :Chili, le Pays de mes Histoires : https://audmns.com/XHbnevhD-Day : https://audmns.com/JWRdPYIJoséphine Baker : https://audmns.com/wCfhoEwLa folle histoire de l'aviation : https://audmns.com/xAWjyWCLes Jeux Olympiques, l'étonnant miroir de notre Histoire : https://audmns.com/ZEIihzZMarguerite, la Voix d'une Résistante : https://audmns.com/zFDehnENapoléon, le crépuscule de l'Aigle : https://audmns.com/DcdnIUnUn Jour dans le Sport : https://audmns.com/xXlkHMHSous le sable des Pyramides : https://audmns.com/rXfVppvN'oubliez pas de vous y abonner pour ne rien manquer.Et si vous avez apprécié ce podcast, n'hésitez pas à nous donner des étoiles ou des commentaires, cela nous aide à le faire connaître plus largement. Distribué par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

    Telecom Reseller
    Fixed Wireless Access Rising: CBNG Offers a Scalable Solution to America's Fiber Shortfall, Podcast

    Telecom Reseller

    Play Episode Listen Later Jun 26, 2025


    Paul Wright “We're covering 28 square miles with the same cost it takes to dig one mile of fiber—and we're doing it with gigabit speeds.” — Paul Wright, Chief Revenue Officer, CBNG In a timely conversation on Technology Reseller News, Publisher Doug Green interviews Paul Wright, Chief Revenue Officer of Cambridge Broadband Networks Group (CBNG), to examine a growing concern: fiber broadband rollouts in the U.S. are failing to meet demand, especially in rural and hard-to-reach communities. Wright proposes a viable, scalable alternative—Fixed Wireless Access (FWA)—driven by 5G and CBNG's next-generation point-to-multipoint microwave radios. CBNG, with a legacy of delivering carrier-grade radio equipment since 2000 and over 350,000 radios shipped globally, is launching a new 5G NR platform that delivers up to 5 Gbps. Wright illustrates how the economics of FWA are revolutionizing broadband planning: for the same cost of trenching one mile of fiber (about $40,000), CBNG's solution can cover 28 square miles with high-speed wireless internet. Wright explains how FWA uses licensed spectrum and advanced 5G technologies—like beamforming and standalone operation—making it ideal for quick deployments. With BEAD funding recently liberalized to allow alternatives to fiber, CBNG's timing is critical. “Now it's about cost and speed of delivery,” Wright notes, “and FWA is winning on both counts.” The setup is simple: a small antenna on a home or business connects to a hub station, and installation takes under an hour. Wright envisions municipalities, entrepreneurs, and WISPs driving connectivity forward without waiting on major carriers. While fiber has its place—especially in greenfield builds—Wright emphasizes that FWA is no longer just a stopgap. “It's a practical long-term solution,” he says, “especially when fiber may never come.” CBNG's 5G NR solution operates in the 39 GHz band, with upcoming support for 24–30 GHz. It's designed for ease of use and fast ROI, especially for those holding licensed spectrum. Learn more: https://www.cbng.co.uk

    Metrology Today Podcast
    Metrology Today Podcast S4E4: Greg Cenker, IndySoft

    Metrology Today Podcast

    Play Episode Listen Later Jun 26, 2025 72:23


    On this episode of Metrology Today, we're joined by Greg Cenker—industry veteran, educator, and now a driving force at IndySoft—for a deep dive into the business and technical realities of running a calibration lab. Greg shares his path from the Marine Corps to aerospace, power, Fluke, SpaceX, and beyond, illustrating just how small (and interconnected) the metrology world really is. We discuss: How buying the wrong equipment can quietly cost millions—and how to actually model those costs The reality of probability of false reject/false accept, and why most labs underestimate their true risk Justifying equipment and software investments to management (with real ROI examples) The limitations and frustrations of industry standards and why committees move so slowly Cross-checks, continuous improvement, and what every lab manager should know What's coming next from IndySoft, including force and balance modules and smarter calibration workflows Greg's upcoming article and free cost modeling spreadsheet in Quality Magazine: https://www.qualitymag.com/articles/98705-how-much-does-that-calibration-test-really-cost Whether you're a bench tech, a lab manager, or just metrology-curious, this episode will open your eyes to what's really at stake in calibration—and how small decisions add up to big dollars. Listen now, and let us know: Can you think of a single product that isn't affected by measurement?

    First Contact: Stories of the Call Center
    From Cold Calls to Chatbots - The Evolution of Contact Centers: Phillp Bennett

    First Contact: Stories of the Call Center

    Play Episode Listen Later Jun 26, 2025 60:12


    AI bots beat humans: what does that say about your contact center? In this episode of First Contact: Stories of the Call Center, Phil Bennett from Empire Today breaks down what most leaders get wrong about digital transformation. From the early days of chat support in 2002 to today's AI-assisted agents, Phil has seen it all—and he's got the hard truths (and ROI stats) to prove it. He shares why assigning your top phone agents to chat might negatively impact performance, how a chatbot designed as a fallback ended up outperforming human representatives by nearly double, and why true omnichannel success depends on understanding the unique skill sets each medium demands.   Phil also reveals the overlooked value of voice analytics, the blind spots of traditional surveys, and why the real future of CX lies in combining human empathy with machine precision. Whether you're scaling digital channels or deciding where AI fits in your strategy, this episode will make you rethink how you design customer experiences.

    Make Money as a Life Coach
    Ep #341: Am I Fooling Myself?

    Make Money as a Life Coach

    Play Episode Listen Later Jun 25, 2025 26:59


    I just wrapped a call with my ROI students where this exact question surfaced twice: "Am I fooling myself?" Whether it's believing you could build a successful business or wondering if that next big investment will finally be the breakthrough, this fear of being disconnected from reality creates a spiral that keeps you stuck.    Join me this week to hear how I've discovered that the question itself, “Am I fooling myself?” is the problem. You'll discover how to evaluate investments without getting seduced by grand visions, the difference between healthy skepticism and self-sabotage, and most importantly, how to transform this paralyzing doubt into actionable clarity.    If you want to start making serious money as a coach, you need to check out 2k for 2k. Click here to join: https://staceyboehman.com/2kfor2k! 

    Right-Side Up Leadership Podcast
    The Next Frontier In Healthy workplace Culture

    Right-Side Up Leadership Podcast

    Play Episode Listen Later Jun 25, 2025 47:34


    Originally released on Johnny Levy's Workplace Delight podcast, this episode was too good not to share with our Stay Forth audience! Alan Briggs—leadership & sabbatical coach, “mountain guide for the leadership journey,” and co-host of the Stay Forth Leadership Podcast—joins Johnny to explore why intentional sabbaticals are the next frontier in workplace culture. Whether you're in HR, the C-suite, or you've built a startup from scratch, you'll learn: How a sabbatical can release outdated mindsets and reset your priorities Why “get-tos” vs. “have-tos” reignite creativity, trust, and long-term retention The Harvard Business Review research proving sabbaticals drive innovation Practical “stress-test” pilots to evolve your policy without upheaval The two phases every leader experiences after sabbatical: Release & Reset Press play for a healthy dose of adventure, abundance mindset, and people-first strategy—then return tomorrow for Episode 3 of our H2 Leader Summer Series! Key Topics Covered Defining Sabbatical: From academic “research leave” to genuine life-giving renewal Personal Story: Alan's first 10-week gift sabbatical—what he released & how he reset Abundance Mindset: “Get-tos” vs. “Have-tos,” and why rest is a human right Business Case: HBR findings, Big Tech sabbaticals, and the real ROI on renewal Implementation: Evolving vs. revolutionizing your policy—stress tests, pilots & partnerships Outcomes: Release old habits → Reset priorities → Reinvigorate individual & organizational performance Reflect & Apply Inventory Your “Get-Tos”: What creative or restorative activities have you shelved for “someday”? Identify Roadblocks: Which of Fear, Pride, or Permission is blocking sabbatical at your company? Pilot a Pilot: What small “stress-test” could you run this quarter—for example, extend someone's vacation by one week? Links & Resources Watch the Full Interview on YouTube https://youtu.be/EfHh61p0hPE?si=J3FHcHJR5wE5Opdp Workplace Delight Substack (Johnny's full show notes & takeaways) https://workplacedelight.substack.com/

    Sweat Equity Podcast® Law Smith + Eric Readinger
    How To Help A Struggling Friend With The Power Of 8 Minutes Like Simon Sinek | ROI Podcast™ ep. 487 | Law Smith @LawSmithWorks & Eric Readinger

    Sweat Equity Podcast® Law Smith + Eric Readinger

    Play Episode Listen Later Jun 25, 2025 41:55 Transcription Available


    Ever feel like you don't know how to help a friend who's clearly not okay? In this raw and ridiculous episode, Law Smith and Eric Readinger discuss Simon Sinek's concept of "just 8 minutes" — and how it might be enough to help someone feel less alone. ROI #487 is a caffeine-fueled ramble through fence building, family dynamics, empathy vs. sympathy, and the reality of adult friendships. Expect real talk, wild tangents, and a dose of actionable insights on why checking in (even briefly) can have huge impact. No fluff. Just ROI: where comedy and business collide like a stubborn post hole digger. ROI Podcast™ Ep. 487 — A business-meets-comedy look at helping people without burning out yourself. Law Smith and Eric Readinger get real about: The underrated impact of an 8-minute call How to audit your relationships and set boundaries Why multitasking is nonsense (and what to do instead) Energy vampires and other real-life struggles mental health podcast, ROI Podcast, Simon Sinek, friendship tips, business podcast with humor, personal development, emotional intelligence, men and empathy   Episode sponsored by @ZUPYAK  https://www.Zupyak.com → promo code → SWEAT @Flodesk -50% off https://flodesk.com/c/AL83FF @Incogni remove you personal data from public websites 50% off https://get.incogni.io/SH3ve @SQUARESPACE website builder → https://squarespacecircleus.pxf.io/sweatequity @CALL RAIL call tracking → https://bit.ly/sweatequitycallrail @LINKEDIN PREMIUM - 2 months free! → https://bit.ly/sweatequity-linkedin-premium @OTTER.ai → https://otter.ai/referrals/AVPIT85N   Hosts' Eric Readinger & Law Smith

    The Official SaaStr Podcast: SaaS | Founders | Investors
    SaaStr 808: AI and Cybersecurity: Scaling Rubrik to a Billion Dollar Enterprise with Rubrik's Co-Founder and CTO

    The Official SaaStr Podcast: SaaS | Founders | Investors

    Play Episode Listen Later Jun 25, 2025 25:32


    SaaStr 808: AI and Cybersecurity: Scaling Rubrik to a Billion Dollar Enterprise with Rubrik's Co-Founder and CTO In this episode, Kit Colbert, former CTO of VMware and Platform CTO at Invisible, sits down with Arvind  Nithrakashyap, Co-founder and CTO of Rubrik, to discuss the company's journey and innovations over the last 11 years.    Arvind  shares insights into Rubrik's platform for cyber resilience, their approach to scaling with multiple product pillars, and their unique use of hackathons to spark innovation. The conversation also delves into customer satisfaction strategies, the implementation of AI in both their products and internal processes, and how they measure the ROI of AI initiatives. With highlights of Rubrik's 39% year-over-year growth, a Net Promoter Score (NPS) of 80, and the launch of their AI product Ana, this episode offers valuable takeaways for businesses looking to scale and innovate.   ------------------ This episode of the SaaStr podcast is sponsored by: Attio This episode is brought to you by Attio — the AI-native CRM. Connect your email, and Attio instantly builds a powerful CRM - with every company, contact and interaction you've ever had. Get 15% off your first year at https://attio.com/saastr   ------------------ This episode of the SaaStr podcast is sponsored by: Attention.com Tired of listening to hours of sales calls? Recording is yesterday's game. Attention.com unleashes an army of AI sales agents that auto-update your CRM, build custom sales decks, spot cross-sell signals, and score calls before your coffee's cold. Teams like BambooHR and Scale AI already automate their Sales and RevOps using customer conversations. Step into the future at attention.com/saastr ------------------ Hey everyone, we just hosted 10,000 of you at the SaaStr Annual in the SF Bay Area, and now get ready, because SaaStr AI is heading to London! On December 2nd and 3rd, we're bringing SaaStr AI to the heart of Europe. This is your chance to connect with 2,500+ SaaS and AI executives, founders, and investors, all sharing the secrets to scaling in the age of AI. Whether you're a founder, a revenue leader, or an investor, SaaStr AI in London is where the future of SaaS meets the power of AI. And we just announced tickets and sponsorships, so don't wait! Head to SaaStrLondon.com to grab yours and join us this December in London. SaaStr AI in London —where SaaS meets AI, and the next wave of innovation begins. See you there!

    UnPACKed with PMMI
    Navigating Trade Shows as Women in Manufacturing

    UnPACKed with PMMI

    Play Episode Listen Later Jun 25, 2025 18:08 Transcription Available


    As part of our Learning Circle series, Amber Miller of PMMI Media Group hosts a special Packaging & Processing Women's Leadership Network conversation on how women in manufacturing can get the most out of trade shows. The discussion covers preparation, confident networking, and impactful follow-up, offering practical tips to boost ROI and build lasting connections.Experience the future of packaging and processing—up close and in actionIt all starts here. Don't miss out—register today at packexpolasvegas.com/unpackedpodRegister for PACK EXPO Las Vegas today!

    Stepping Into your Leadership
    Culture by Design, Not Default: Leadership Lessons with Delise Simmons

    Stepping Into your Leadership

    Play Episode Listen Later Jun 25, 2025 34:57


    The Simple and Smart SEO Show
    Is Blogging Dead? Not If You Sell Online in 2025! With Austin Becker (Part 3)

    The Simple and Smart SEO Show

    Play Episode Listen Later Jun 25, 2025 12:43


    Join PPC Pro Austin Becker and me in this episode of The Simple and Smart SEO Show.We're diving into strategic blogging, PPC attribution, and the underrated power of Pinterest — a must-listen for creative entrepreneurs, Shopify sellers, and busy business owners who want to grow without burnout.Here's what you'll learn:How to use Google's "People Also Ask" to create blog content that drives trafficWhen and how Pinterest ads actually work for e-commerceWhy attribution is murky — and how to trust your gut when running ads 0:00 – Intro 0:02 – How to use Google to find blog ideas that convert 1:10 – Linking blog posts back to products and monetizing content 2:00 – Pinterest: A goldmine for visual and evergreen traffic 3:20 – Are Pinterest ads worth it? Austin shares results 4:45 – Organic vs paid Pinterest: What drives more ROI 6:00 – Planning and buyer intent on Pinterest 7:00 – How to measure PPC success (or not) 8:00 – Realistic evaluation windows for ad performance 9:00 – Common PPC/SEO mistakes to avoid 10:15 – Who's a good fit for Becker Marketing's services 11:30 – Final thoughts

    Keep Optimising
    Google Ads: Advanced Tips for Precision Conversion Tracking and Optimisation with Michael Cole, Everflow

    Keep Optimising

    Play Episode Listen Later Jun 25, 2025 38:35 Transcription Available


    Precision tracking and reporting in Google Ads is key to effectively optimising your campaigns and driving meaningful sales. In today's episode, we dive into how understanding different buyer personas can significantly enhance your advertising strategy. We break down the importance of providing accurate attribution data to the Google Ads platform, which allows it to optimise for high-value customers rather than just any lead. Our guest, Michael Cole, shares insights from his experience at Everflow, where they successfully implemented these strategies to see a remarkable increase in quality leads.Precision tracking and reporting in Google Ads is crucial for driving sales and maximizing ROI. Michael emphasizes that merely relying on Google's native tracking can lead marketers astray, as the platform often attributes conversions based on a variety of factors that may not reflect the actual effectiveness of an ad. He suggests that using a third-party tool allows marketers to capture more accurate attribution data, enabling them to focus on high-value customers and optimise their ads accordingly. By sharing specific buyer behaviors and conversion metrics back to Google, advertisers can steer the algorithm towards what truly matters: identifying and targeting users who are likely to return for repeat purchases, thereby nurturing long-term customer relationships.We also explore the differing types of buyers and how understanding their behaviors can inform ad strategies. Michael shares insights from his own experience, showing how their approach led to a significant increase in quality leads, even in the competitive landscape of SaaS marketing. He outlines the need for businesses to adapt their tracking methods to capture not just immediate purchases but also long-term customer engagement, which can drastically change the effectiveness of ad campaigns.As we wrap up, Michael provides valuable insider tips on maximising Google Ads performance, encouraging listeners to prioritize understanding their customer data and refining their attribution models. Ultimately, the episode serves as a guide for marketers looking to refine their Google Ads strategies by focusing on precision tracking and effective reporting, ensuring that they can make informed decisions that lead to sustained growth and profitability.Takeaways:Understanding different buyer types is crucial for effective Google Ads marketing strategies. Utilizing third-party tools can significantly enhance the precision of your Google Ads tracking. It's essential to provide accurate conversion data back to Google Ads for optimal ad performance. Ad platforms often have different incentives than advertisers, making independent data crucial for success. Treat your customers differently based on their buying behavior to foster long-term relationships. Optimising Google Ads is a continuous process that requires regular adjustments and data analysis.Episode sponsored by Everflow. To find out how Everflow can help your brand, visit everflow.io .Find the notes here: https://keepopt.com/262Download our ebook >> https://keepopt.com/ebook "500 Top Tips to Make Your eCommerce Business More Profitable" ****Get all the links and resources we mention & join our email list at https://keepopt.comLove the show? Chloe would love your feedback - leave a review here: https://keepopt.com/review or reply to the episode Q&A on Spotify.Interested in being a Sponsor? go here:

    HealthcareNOW Radio - Insights and Discussion on Healthcare, Healthcare Information Technology and More
    Revenue Cycle Optimized: Six Shifts Shaping RCM Influenced by AI Agents

    HealthcareNOW Radio - Insights and Discussion on Healthcare, Healthcare Information Technology and More

    Play Episode Listen Later Jun 25, 2025 30:23


    Six Shifts Shaping RCM Influenced by AI Agents In 2025, revenue cycle management is being reshaped by the rapid advancement of automation and the emergence of intelligent AI agents. This session explores six major shifts that are redefining how healthcare providers manage claims, denials, eligibility, and financial performance — all through the lens of AI-enabled transformation. Built from real conversations with revenue cycle leaders, clinical teams, and healthcare finance professionals, this session offers a strategic breakdown of where RCM is headed and what's holding organizations back. From the transition to platform-first strategies, to the increasing need for secure and resilient infrastructure, to the rethinking of workforce models around digital assistance — we'll dive into the practical realities shaping today's automation landscape. With AI agents now acting as collaborators, not just tools, healthcare organizations are beginning to realize new efficiencies, enhanced compliance, and measurable ROI. This session goes beyond hype and gets into how automation is truly impacting day-to-day revenue operations. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

    Facebook Ads with a Twang
    Should You Run Facebook Ads to Grow Your Podcast?

    Facebook Ads with a Twang

    Play Episode Listen Later Jun 25, 2025 5:58


    Thinking about running Facebook ads to grow your podcast?   Here's the hard truth: you can't track listens, and the ROI's nearly impossible to measure.    But… podcast listeners are some of the warmest leads you'll ever get.   Ben breaks down when it's worth it—and what to do instead.

    The CleanTechies Podcast
    #249 Why There's a Trillion-Dollar Green Building Boom Happening | Matt Ellis (Measurabl)

    The CleanTechies Podcast

    Play Episode Listen Later Jun 25, 2025 53:29 Transcription Available


    Matt Ellis (Measurabl): Building a Climate Tech EmpireJoin us with Matt Ellis, Founder & CEO of Measurabl, as he shares how they're transforming the green building industry. Discover how they're leveraging data and AI to drive sustainability, navigating policy, and helping building owners lower emissions. Matt dives into building a billion-dollar climate tech company, the importance of constant reinvention, and lessons in fostering a thriving company culture.In this episode:(01:23) Reinventing Measurabl(05:57) AI and Data's Impact on Measurabl(15:43) Advice for Climate Tech Founders(35:42) Lessons Learned in Talent & Team Building(48:41) Emerging Trends in Sustainability Data & Business ModelsConnect:Matt Ellis on LinkedIn | Measurabl WebsiteConnect with Somil on LinkedIn | Connect with Silas on LinkedInFollow CleanTechies on LinkedIn-----This podcast is NOT investment advice. Do your homework and due diligence before investing in anything discussed on this podcast.Support the showIf you're gonna change the world, you're gonna need a world-class team. Partner with ErthTech Talent to help you do that, for less. 70+ Placements 5+ Years (exclusively in CleanTech) The Lowest Fees in the Market (12-15% of first-year salary) 90-day placement guarantee It's really hard to say no to that. Wait?! -- The best service is also the cheapest? Seems too good to be true, but it's the entire reason we started this company. We believe that Climate entrepreneurs are doing important work, and there should be a firm to help them find the best talent, without it breaking the bank. Reach out today for a free assessment of your hiring process. hello@erthtechtalent.com

    Leading With Heart
    Can I Make Rest More Productive

    Leading With Heart

    Play Episode Listen Later Jun 25, 2025 25:13


    If the idea of rest makes you feel guilty, unproductive, or just plain uncomfortable… this episode is for you.In this eye-opening conversation, Christina flips the script on everything you thought you knew about rest, and explains why it's not just a luxury, but a leadership essential.Too often, we wait for burnout to force us to rest. But what if rest could be strategic? What if it could actually increase your performance, creativity, and presence, in your work and your life?In this episode, you'll learn:Why “default rest” often doesn't work—and what to do insteadThe 7 types of rest (it's not just naps and bubble baths!)How to build a high-ROI rest routine that fits your unique needsWhy micro-rest is more powerful than once-a-year vacationsHow to overcome the guilt that keeps you from slowing downSimple ways to protect your peace and build rest into your daily rhythmRest isn't lazy. It's leadership. And this episode will show you how to make it intentional, consistent, and aligned with the woman you want to becomeRESOURCES:Connect with me in the Strong and Resilient Woman Community on Facebook HERE (https://www.facebook.com/groups/yogaformilitarywomen)Instagram: https://www.instagram.com/themilitaryyogiPodcast Website: www.leadingwithheartpodcast.comSHOW NOTES: https://www.christinamattisonyoga.com/blog/episode73Connect with me in the Strong and Resilient Woman Community on Facebook HERE (https://www.facebook.com/groups/yogaformilitarywomen), or on Instagram @themilitaryyogiMore about Christina Mattison and the Leading with Heart PodcastHey there! I'm Christina Mattison, an Air Force Officer, yoga teacher, dedicated wife, and proud mother of two. But most importantly, I'm here as a wellness and leadership coach for women in the military. I want you to know something: It doesn't have to be this way.I've walked in your combat boots, and I understand the chaos that often accompanies military life. But I'm here to share a powerful truth with you: You have the innate ability to transform your own life. I've personally experienced this transformation, and I've witnessed it in the lives of countless clients I've had the privilege to guide.Welcome to the Leading With Heart podcast your ultimate resource for discovering how to infuse joy, peace, and true success into every facet of military life.**The views and opinions expressed within this podcast episode are those of the individual, and do not necessarily represent those of the Department of Defense or its components.

    Minds of Ecommerce
    The Secret to Subscription-Only Success in the DTC Wellness Space With Adam Gillman

    Minds of Ecommerce

    Play Episode Listen Later Jun 25, 2025 19:35


    Adam Gillman is the Co‑founder and President of Hiya Health, a children's wellness company that reimagines kids' vitamins by delivering sugar‑free, transparency‑focused nutrition through clean, science‑backed products. A seasoned entrepreneur, Adam has built and scaled consumer‑facing businesses in health and fitness, including CycleHouse. Motivated by his experience as a father, he teamed up with Darren Litt to disrupt the gummy vitamin market, creating Hiya's signature chewables using real food ingredients and recycling‑minded packaging. Under his leadership, Hiya has grown into a fast‑scaling, subscription‑based brand that drew the attention of USANA, which acquired a controlling stake in late 2024.  In this episode… Many brands invest heavily in influencer marketing, yet few see consistent, scalable growth. Despite having access to creators and content, campaigns may fall short due to misaligned messaging, lack of authenticity, or a focus on short-term wins. How do you build a long-term influencer strategy that converts and drives sustainable revenue? Adam Gillman, an expert in DTC growth strategy, shares how his team scaled a wellness brand by rejecting surface-level influencer tactics and instead focusing on creator relationships rooted in trust, relevance, and storytelling. Adam emphasizes selecting influencers not by follower count but by credibility with niche audiences, especially in sensitive markets like children's wellness. He advises brands to set clear creative guardrails while allowing influencers freedom in tone and delivery and to always tie campaigns to measurable, ROI-driven offers. By prioritizing authentic partnerships over ad placements and building a strong subscription model, Adam reveals a playbook for long-term customer retention and predictable growth. In this episode of the Minds of Ecommerce podcast, Raphael Paulin-Daigle interviews Adam Gillman, Co-Founder and President of Hiya Health, about scaling with influencer-led marketing. Adam shares how authenticity outperforms reach, why UGC isn't always effective on-site, and how a subscription-only model lessened Hiya's market risk. Other highlights include creator compliance strategies, performance-focused partnerships, and long-term brand loyalty.

    The Ketamine StartUp Podcast
    Episode 35 - The Medical Marketing Funnel for Ketamine Clinics

    The Ketamine StartUp Podcast

    Play Episode Listen Later Jun 25, 2025 27:56


    Marketing a ketamine clinic presents unique challenges that traditional medical practices simply don't encounter. High advertising costs, frequent platform bans for ketamine-related content, and the need to build trust around an innovative treatment create significant barriers that demand a strategic approach.In this episode, Kim and Sam share the exact marketing framework they presented at the 2025 American Society of Ketamine Physicians, Psychotherapists & Practitioners conference in Austin - the same strategies that helped their clinic (Reset Ketamine) dominate "ketamine near me" searches and build a thriving practice since 2018. This isn't theoretical marketing advice pulled from generic healthcare playbooks. These are proven, field-tested strategies from clinician business owners like you - who've navigated the same platform restrictions, skeptical patients, and marketing obstacles that ketamine clinic owners face daily.What You'll Gain In This Episode:・The ACC funnel framework (Awareness, Consideration, Conversion) that transforms patient acquisition・How to create organic content that acts as your clinic's "vital sign" for trust and credibility・Why newsletters are the highest ROI marketing tool for ketamine practices and how to create themEpisode 35 show notes:00:00 Teaser - Organic content as your clinic's pulse00:32 Welcome to the Ketamine Startup Podcast01:25 Understanding the Medical Marketing Funnel (ACC)04:31 Awareness: The First Layer of the Funnel06:34 Consideration: Comparing Options07:15 Conversion: Turning Interest into Action09:23 What Is Organic Content?09:57 Push vs Pull10:44 The “What To Create” Venn Diagram12:49 The Content Creation Process14:55 How Organic Content Is A Clinic's Vital Sign17:20 The Power of Newsletters26:34 Conclusion and Key TakeawaysThanks for listeningWatch the YouTube Version with Visual SlidesFollow us onLinkedinYouTubeKetamine StartUp Website

    Chain of Learning: Empowering Continuous Improvement Change Leaders
    46| Lead Change at Scale: Inside GE Aerospace's Lean Cultural Transformation [with Phil Wickler]

    Chain of Learning: Empowering Continuous Improvement Change Leaders

    Play Episode Listen Later Jun 25, 2025 44:19


    Is it possible to lead a real, long-term cultural transformation in a publicly traded company—where shareholders often demand short-term financial results?It's challenging, yet possible. And GE Aerospace, with CEO Larry Culp at the helm, is leading the way. I invited Phil Wickler, Chief Transformation Officer, back to discuss the enterprise-wide shift toward lean at GE Aerospace.We explore what it takes to build a lean management system across a global company of 50,000+ people and how GE Aerospace is embedding problem-solving thinking, leadership behavior, and capability building into every layer of the organization as the strategic approach to getting business results.Discover the difference between “doing” lean and “being” lean and what it takes to shift from operational leadership and “being the expert” to transformational influence and building capability across the organization.If you're an operational leader, internal lean practitioner, external consultant, or if you want to lead change at scale, don't miss this episode!YOU'LL LEARN:How to strengthen the positioning of internal change teams and continuous improvement efforts—with and without executive supportWhy real transformation starts with leadership behaviors—not tools—and the key mindset and behavior shifts needed for lasting impactHow GE Aerospace is overcoming GE's Six Sigma historic approach to improvement and leaders' long-standing misconceptions about lean The purpose and elements of GE Aerospace's proprietary FLIGHT DECK lean operating system and how it's aligning lean fundamentals and behaviors across the organizationWhy shifting the ROI conversation on capability-building (not just cost savings) is critical for long-term transformation successABOUT MY GUEST:Phil Wickler is a Chief Transformation Officer at GE Aerospace where he has enterprise responsibility for EHS, Quality, Lean Operations, Sustainability and Transformation. Phil joined GE in 1995. He progressed through several operations roles, including Six Sigma Black Belt in assembly and component manufacturing, and as a facility manager. Then most recently, the Vice President of Supply Chain at GE, leading global manufacturing and supply chain operations.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/46Connect with Phil Wickler: linkedin.com/in/philip-wicklerCheck my website: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about lessons from Toyota Leader, Isao Yoshino: Learning to Lead, Leading to Learn  TIMESTAMPS FOR THIS EPISODE:01:54 Phil's career journey to Chief Transformation Officer04:28 Steps to lead culture change and build a thriving lean enterprise07:23 Common leadership misconceptions09:13 Helping leaders go to gemba with humility12:14 Setting up hoshin kanri up for success14:25 Importance of reflection for continuous improvement16:41 Narrowing down objectives vs. working on everything at once20:18 Moving from an operational leader to a transformational change leader22:04 How centralized and decentralized lean teams support enterprise culture change25:15 Integrating communications and HR functions in transformation & talent development26:18 GE Aerospace's proprietary lean management system – FLIGHT DECK28:12 Mindset shifts that shaped Phil's leadership31:00 Measuring cultural change through lean and FLIGHT DECK34:57 Starting with the basics is critical in leading change37:55 Real-world example of progress at site level39:21 How to strengthen the positioning of lean/Operational Excellence in your organization41:55 One element that accelerated GE Aerospace's transformation42:31 How to get started/ bring senior leaders on board

    Category Visionaries
    Sean McCarthy, Co-Founder & CEO of BackOps AI: $8 Million Raised to Automate Supply Chain Operations with AI

    Category Visionaries

    Play Episode Listen Later Jun 25, 2025 20:44


    BackOps AI is transforming supply chain operations by automating the human-intensive processes that plague logistics companies daily. With $8 million in funding, the company has developed AI-powered solutions that autonomously resolve supply chain issues like damaged shipments, delivery problems, and vendor inquiries. In this episode of Category Visionaries, we sat down with Sean McCarthy, Co-Founder and CEO of BackOps AI, to explore how his experience at Amazon led to building an AI platform that handles 80% of supply chain problems without human intervention. Topics Discussed: BackOps AI's mission to remove human capital from supply chain issue resolution The evolution from Amazon shipping experience to founding an AI automation company Building and launching the Relay product for autonomous problem resolution Targeting 3PLs and industrial companies with high-volume, repetitive supply chain issues The changing sentiment around AI adoption in supply chain operations Strategic vision to become the central system of record for supply chain operations GTM Lessons For B2B Founders: Target problems that scale with volume: Sean discovered that whether customers were nine-figure Amazon sellers or shipping 50 packages daily, they all faced identical supply chain problems. This universality across different company sizes and tech stacks validated the market opportunity. B2B founders should look for problems that persist regardless of customer sophistication or existing technology investments, as these represent fundamental market gaps rather than feature requests. Build prototypes that fail 50% of the time and still get customers: BackOps secured their first paying customer within 30-45 days despite having prototypes that "50% of the time just didn't work." Sean credits this to showing tangible ROI potential even with imperfect technology. B2B founders should focus on demonstrating clear value proposition over perfect execution in early stages - prospects can envision the full potential if the core value is evident. Position against human labor, not just competitors: BackOps rarely competes against other software solutions. Instead, they compete against hiring additional warehouse staff or outsourced development agencies. Sean explains customers evaluate them against "maybe they were planning on opening a new warehouse and adding two or three headcount." B2B founders should identify whether their primary competition is human labor or alternative solutions, as this fundamentally changes positioning and pricing strategies. Leverage domain expertise for customer development: Sean's Amazon background provided immediate credibility and a network of potential customers in 3PLs and fulfillment. His firsthand warehouse experience allowed him to articulate problems with authority. B2B founders should systematically leverage their professional background not just for product insights, but as a channel for early customer development and validation. Avoid generic AI positioning in favor of specific use cases: Sean emphasizes the challenge of selling AI products that "can kind of do anything" versus traditional software with clear functions. BackOps focuses on showcasing specific problems they've solved for similar businesses rather than generic "agentic workflow" messaging. B2B founders in AI should lead with concrete use cases and customer outcomes rather than technical capabilities or broad AI potential. Plan the system of record roadmap from day one: While BackOps launched with Relay, Sean has a clear vision to become the central nervous system that eliminates the need for "18 different systems." He positions this as their path to avoid commoditization and create defensible value. B2B founders should design their initial product as the foundation for a broader platform that consolidates multiple point solutions in their target market.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM   

    Sales Gravy: Jeb Blount
    How to Spot Dead Deals Hiding in Your Pipeline Before It’s Too Late (Ask Jeb)

    Sales Gravy: Jeb Blount

    Play Episode Listen Later Jun 24, 2025


    Here's a question that'll make your blood boil: Why do most sales leaders spend their pipeline reviews asking about dollar amounts and close dates while completely ignoring whether their reps actually have real deals? That's the brutal reality I see in sales organizations every single day. Leaders are obsessing over MEDIC, BANT, and other qualification frameworks while their pipelines are stuffed with dead deals that will never close. Meanwhile, their forecasts are consistently wrong, deals keep getting pushed, and reps are burning time on opportunities that died months ago. If you're nodding your head right now, you're not alone. Focusing on surface-level qualification instead of true deal engagement is one of the most backward approaches to pipeline management I see today, and it's costing companies millions in missed forecasts. The Qualification Theater Problem: When Frameworks Become Fantasy Remember when everyone thought MEDIC and BANT were the holy grail of qualification? Sales leaders everywhere started drilling reps on budgets, authority, need, and timing like they were conducting a police interrogation. But here's what actually happens: Reps learn to check the boxes without understanding whether they have a real deal. They'll tell you they've qualified the budget, but they're talking to someone who has to "go talk to the boss." They'll say there's urgency and timing, but the prospect is waiting to hire an executive in a completely different department before making a decision. Traditional qualification frameworks are the opposite of real pipeline inspection. They're vanity metrics disguised as sales rigor. Here's the brutal truth: You can have a deal that checks every qualification box and still have a 2% chance of closing. Meanwhile, a deal that looks "unqualified" on paper might be ready to close tomorrow because the right stakeholders are engaged and moving forward. Why Most Pipeline Reviews Are Theater, Not Strategy The reason most sales leaders run terrible pipeline reviews is because it's easy. It requires zero investment in actual deal coaching, stakeholder analysis, or strategic thinking. Think about it: It's much easier to ask, "What's the budget?" than it is to dig into whether the decision-maker actually sees value in solving this problem. But here's what happens when you manage this way: You end up with pipelines full of zombie deals that look good on paper but will never close. Your reps get comfortable keeping deals in the pipeline because they've "qualified" them. Your forecasts become fiction because you're counting revenue from prospects who aren't actually buying. What Actually Matters: The One Question That Reveals Everything Instead of obsessing over qualification checklists, elite sales leaders focus on the one metric that actually predicts deal success: What's the next step? This isn't just another question—it's the ultimate deal quality detector. Here's why: Dead deals have no next steps. When a rep says, "They're going on vacation, so I'll call them in a few weeks," that deal is dead. When they say, "They told me to call back in a month," that's not a pipeline deal—that's a prospect. Real deals have committed next steps. When a rep says, "We're doing a technical demo with their IT team on Friday, and the CFO specifically asked to see ROI projections by Tuesday," that's a deal with momentum. Engaged prospects match your effort. If you're doing all the work—sending proposals, scheduling calls, following up—while they're giving you vague responses, you don't have a deal. You have a prospect who's being polite. The Three-Question Pipeline Inspection System When I'm inspecting pipeline quality, I use a simple three-question framework that reveals everything: 1. What's the Next Step? This is the deal-killer question. If there's no specific, committed next step with a date and stakeholders involved, the deal is stalled or dead. Period. 2.

    The Organized Coach - Productivity, Business Systems, Time Management, ADHD, Routines, Life Coach, Entrepreneur
    117 | The Psychology of Clutter and How It's Affecting Your Business with Samantha Brown

    The Organized Coach - Productivity, Business Systems, Time Management, ADHD, Routines, Life Coach, Entrepreneur

    Play Episode Listen Later Jun 24, 2025 37:35


    Happy Birthday to me! To celebrate, I'm offering three ways I can help you get organized...but these are only available until the end of June! Organized Life Academy - Join for the remainder of 2025 and declutter and organize your home and life. 

    She Dope Tarot
    Bought, Not Sold.

    She Dope Tarot

    Play Episode Listen Later Jun 24, 2025 18:46


    Today's collective pulls up on every type of hustler—digital, spiritual, emotional, and survival-based. I got real about my own grind: from chasing content dreams to near self-erasure in 2017. I realized I didn't try everything—I tried everything online. But in the process, I bought myself back. That's the kind of ROI that matters. Tap in if you're wondering whether your work is worth the weight. Spoiler: it is. #SeerineTarot #DailyReading #HustlersSpirit #BoughtNotSold #HealingHustle #EnergyCheck #TarotRealTalk #SpiritualRedemption #DigitalHustler #LifeAfterBurnout #SoulROI #YoureWorthItBecome a supporter of this podcast: https://www.spreaker.com/podcast/seerine-tarot--5349584/support.

    The Talent Development Hot Seat
    Building a Learn It All Culture with Damon Lembi from LearnIt: Trends and Insights for Talent Development

    The Talent Development Hot Seat

    Play Episode Listen Later Jun 24, 2025 38:38


    Today, Andy Storch welcomes Damon Lembi—CEO of Learn It, host of the Learn It All Podcast, and two-time bestselling author—back to the Talent Development Hot Seat Podcast for a deep dive into building world-class learning cultures.In this candid conversation, Andy and Damon explore what separates “learn it all” organizations from “know it all” cultures, and why curiosity, humility, and action are the keys to thriving in today's fast-changing landscape. Damon shares lessons drawn from his unique journey from aspiring Major League Baseball player to L&D leader, plus actionable strategies for making learning stick—especially when budgets and headcount are tight.A must-listen for L&D professionals, HR leaders, and anyone passionate about upskilling teams and building resilient learning organizations.In this episode, Damon shares:How his path from professional baseball dreams to receptionist at Learn It shaped his approach to leadership and lifelong learning.The difference between “learn it all” and “know it all” cultures—and why modeling curiosity, courage, and humility at the top makes all the difference.Why learning without action is “treason,” and how real transformation happens when people apply what they learn.The biggest trends reshaping talent development, including upskilling after layoffs, leveraging AI, and adapting to constant uncertainty.How the best organizations create space and psychological safety for learning—backed by intentional programs, strategic business unit partnerships, and executive role modeling.Why investing in people—even on a tight budget—yields massive ROI through retention, engagement, and competitive advantage.Lessons from evolving Learn It from in-person Excel classes to live, virtual, and AI-supported human skills development serving 2 million+ learners.Best practices for marketing learning programs internally, building buy-in, and encouraging participation—even when everyone feels too busy.Insights on building holistic development programs that mix live, on-demand, and coaching elements tailored to each learner's needs.Plus, anecdotes from co-host Lucy Storch, discussion of Eurovision, and an exclusive offer for podcast listeners to try Learn It's “Team Pass” for six months.Tune in for practical inspiration and expert tips on creating learning cultures that enable people—and companies—to thrive through any challenge.Thanks to our sponsor, Learnit, you can get a free 45-day trial to help your people build more skills that drive success Learn more.Connect with Andy Storch here:WebsiteLinkedInJoin us in the Talent Development Think Tank Community!Connect with Damon Lembi here:LinkedIn